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Ashley Store | Hickory, NC 28602
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Hickory, NC represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Hickory, NC is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Great experience! Brian was great today helping us get our new living room furniture!
Great experience. Ask for James he was very helpful and got us the best deal.
Great experience, the salesman was there when we needed him but didn’t hover over us so we had privacy to discuss. He was very knowledgeable and helped us out a lot. Very pleasant experience. Ask for James he will take great care of you.
Great experience today with James! So excited to get our new furniture!!
Beth was helpful and our salesperson, Maney was great as well!
We had a fantastic experience purchasing our new furniture for our living room and breakfast nook. Mike and Stanley were very helpful throughout the process of making our choices. We stopped back many times and they were always professional and friendly. We would highly recommend checking our Ashley’s for your next furniture purchase.
We had a great experience working with James. Very professional, listened to what we were looking for, and took his time to show us the different options there were. We've always had a great experience shopping at Ashley's, and will definitely request James again when shopping there!
Service today was top notch. Stanley was amazing to work with, didn't rush me, understood my needs and helped me out tremendously!
Manny was wonderful!!! He put up with my indecisiveness and all with a very positive attitude! A great experience!
James gave me and my husband was patient and made sure we got what we wanted. Go see him
James was incredible and gave me a great deal. 100% recommend
We had a great experience once we were able to connect with Lauren Sailors who was phenomenal in helping us with our purchase. 10/10 recommend if you are able to work with her!
James did a wonderful job helping me find the perfect furniture for my bedroom! He went above and beyond!
Manny was fantastic! Very patient while I was making up my mind. He made the purchase smooth & I can’t wait for my sofa delivery!
Had a great experience with Manny in purchasing our new sofa and loveseat. Was very friendly, helpful and answered all the questions we had.
Very good customer service
We have been into this location several times and I am never happy to leave! I always feel at home and with family when i walk into the store. My son joined us today and has been welcomed with smiles from everyone! Absolutely recommend the store to everyone!
WE decided on two sofas at Ashley Furniture. James. But couldn't figure out which one. James showed us what exactly going on, the quality, what the difference was. He truly knew his. Job. We finally ended up buying us 2 sofas because of James and a coffee table. Thank you James for everything that you've done.
Lauren was great and we were able to get everything we needed. Thanks
Stanley was super helpful with getting us a new couch
What a great experience! Lauren was super knowledgable and helpful. I would recommend her to anyone.
Brian is excellent. He is knowledgeable, kind, and patient. He takes the time to cover any questions or concerns to the best of his ability. You can tell he really wants to work with you to help you find the furniture you want/fits your needs and walk out with the best deal as possible. I know that salesmen can typically come off as intimidating or pushy but he is not that way at all. He seems very genuine and he is someone you’d want to do business with.
Great job enjoyed talking to Mike and buying furniture today. Fantastic A
Brian was awesome! He was very welcoming and knowledgeable. Would highly recommend this place.
I went in looking for a couch for my new apartment, and I couldn’t have asked for a better experience, sometimes at furniture stores you feel pressured because the associates won’t leave you alone but I did not feel that at all here they let us walk around and than when we were ready the associate that helped was there and he was very friendly and we will definitely be coming back to get some more items.
The man that helped us out was very nice and very helpful, hope that man gets a pay raise!
Manny and mike were extremely helpful throughout the whole process. Asked for a variety of fur yogurt and they help get the job done. Appreciate all the help in making this a smooth process
Staff were helpful and treated me well. Very personable.
Great experience with first time furniture purchase from Emmanuel. He was amazing.
Gréât price , great sales.
Lauren was very professional and courteous. My wife and I had a great experience with the staff at Ashley. We also received a good discount with our purchase.
Mr. Brian was very knowledgeable and has great customer service. He took his time to explain each product so I could make the best purchase for me. He is definitely an expert in mattresses and sleep. Made the experience enjoyable and will definitely return for additional items.
James was awesome and customized a package that was very specific to our needs. Definitely more helpful than anywhere else we went to. Highly recommend!!
I had great customer service and absolutely love the selection they helped me make!
James guided us to the furniture we absolutely desired and make the experience very enjoyable.
My husband and I were greeted at the very front of the store. From our very first interaction we were impressed. The customer service is top notch and extremely helpful. Lauren S was amazing at helping us pick out the perfect set and was very personable! Highly recommend this store and Lauren. We will be returning for our future furniture needs.
If you’re in the market for new furniture, I highly recommend visiting Ashley Furniture and asking for Brian. He made the entire process enjoyable and stress-free. I’m absolutely thrilled with my new furniture and will definitely be returning for future purchases!
I love Ashley such great service!
Great Customer Service! Very knowledgeable and helpful! Will definitely shop here in the future!
Thank you Brian and Mike for helping me with my new furniture for my new house. Brian was very patient and thorough with me, he gave me room to browse on my own and checked in one me. Never rushed me, gave me wonderful mattress information and I am very happy with my Bedroom set, my couch, my Mattress and table for my new house. Great team here!
Excellent experience! Emanuel went ABOVE and BEYOND!! We came in and were in need of a couch, quickly asked if we needed help. We found one quickly and the process was quick and smooth. Great deals and the staff was all friendly and understanding with 3 children in tow. Will be back!
Stanley Watts greeted us immediately with a big smile! He asked what we needed and quickly showed us options. Stanley was very attentive and helpful , did not pressure us in the least. Quick and efficient checkout also! When visiting the Hickory store ask for Stanley!! Great service!!
Manny and Beth both provided excellent customer service
Lauren was wonderful. She was so helpful and knowledgeable. I definitely recommend Ashley Furniture. Ask for Lauren. 🙂
Saleman (Stanley Watts) was outstanding. Greeted us at the door and asked what we were interested. He pointed us to the appropriate area and then left us alone until WE were ready to discuss options. From then on he relayed the quality, worked with us on the delivery time frame and completed the transactions with complete satisfaction.
Had a great experience with MS. LAUREN SAILORS! GREAT SALESWOMAN! RECOMMEND HER 10000x! Made us feel seen and heard as we do look like a very young couple!! SHE DESERVES EMPLOYEE OF THE MONTH!
Spent THOUSANDS on what was supposed to be an all leather living room set. Its discolored and ripping apart. We purchased the "warranty" and they're unwilling to do anything. Your sales people outright lied to us. We were told every kind of damage was covered. LIE. Seriously considering speaking with our attorney. Update. Called the number you suggested. We were informed that there was nothing you could do except send us free material as a "courtesy" that we would have to pay someone to fix. You lied to us. This furniture is NOT REAL LEATHER. Closing our credit account with you and spreading the word.
Manny was a great support in getting my love seat with out being high pressure. Two thumbs up
Stan and Mrs. Beth was great!!! 😊 they went above and beyond to make sure I could furnish our new home!!!! 5 stars ⭐️ to these guys if I could give 100 stars I would!!!!
Great selection, good prices and my salesman BRIAN was awesome ! He made my experience of furnishing my cabin living room so easy and quick.
Excellent service!! Great people. Highly recommend the store in Hickory!! No pressure buying and answer all of your questions!
My husband and I spent hours looking for a sectional and after several times around the Ashley Homestore we found one that was perfect! Manny was a great help in making sure we found exactly what we wanted and was able to get the couch setup for delivery on the same day we closed on our house!!
James helped both me and my mom find what was right for us! Amazing customer service, he was so personable.
I am a returning customer. I was looking for furniture for my newly built home. My sales rep was James and he is very helpful and knowledgeable. I recently just came back to purchased the dining table set that I’ve been eyeing, after the purchase, there was some questions pricing and after calling back… James fixed it right up. I will definitely continue shopping here.
Brian the salesman was very helpful, professional, and thorough, we bought a large sectional couch, very pleased to know delivery was in 3 days.
Had such a great experience with James at the store we went in and he explained everything very well. Super cool guy and would definitely come back in here.
Great service. Brian was there to answer question but was not pushy.
Friendly people manny helped us find what we where looking for offered us protect for our furniture and gave us options but didn’t push us to get anything extra he helped us save a lot of money extremely happy with the customer service definitely will be coming back in the future
Went into the store with a specific living room set in mind, but it wasn’t on display. Lauren was very friendly, knowledgeable and helpful. After much back and forth between my husband and I we decided on a set that we love! Thanks, Lauren!
Super helpful and guided me on exactly what I needed
Amazing experience Very knowledge and helpful , spent lots of time with us Thank you Manny for all your help
James was really helpful and knowledgeable. Great experience!!
I had a sales person Brian who was very friendly and helpful to find the furniture pieces I needed.
Very pleasing to the eye upon entering Ashley Furniture! Friendly, very knowledgeable, very accommodating to what I was looking for!
My wife and I were wanting to browse Reclining sofas and space is at a premium and we wanted to look at Ashley Furniture. Quality and durability was highly desirable. Lauren greeted us at the door. We told her what we were looking for and showed her a couple of photos. She was incredibly low key and left us to browse the store. As we show interest in different pieces she came and sat with us at the different sofas location to chat. When we decided on a unit we thought we might like, she passed us onto Brian and he starting writing the deal up for us promising a good discount. She unfortunately was detained by another customer. Brian was also low key and we talked music for most of the time we were there with him. He got our pertinent information from us and we continued talking. He is heavily in Vinyl records and we had that in common. It was a blast to converse with him. We closed the deal by paying on a credit card. We purchased the Durapella Sofa and a Durapella recliner. They are slate gray and so comfy. With nice electric features like being able to raise the back of the sofa to accommodate different head support positions and a full recline position also. The operations were smooth and quiet. We were easily sold on the product. We are taking delivery this weekend. Both Brian and Lauren(Laurie?- a million apologies if I got it wrong, made it so comfortable to buy there tonight. It is greatly appreciated. Brian discounted the units well for us and we were totally satisfied! 5 Stars!!!
Had Brian again, and awesome as always. He remembered us from last time we came in 2020 and purchased furniture from him. Dont let this guy go! Deserves a raise !
Would highly recommend this store. Beautiful furniture and James was great!
Easy shopping experience! James was extremely helpful in finding the perfect set for us that was comfortable and within our price range!
Very pleasant experience! If you are in need of furniture go see James!
Stanley our sales rep was very helpful and loved the quality of the desk I bought 5 out of 5
Stanley was wonderful. Good experience buying my furniture here.
Awesome service!! See Brian Caudle!😊
We have been really pleased by our past purchases from Ashley’s and so this visit was no surprise. James was extremely helpful with pointing our sofas to look at and explaining different options. We look forward to our sofa being delivered and enjoying its comfy leather.
Great service and quality. Everyone was very attentive and helpful. Found everything we needed in one trip.
Great experience James was assisting us with our purchase and he made the whole process enjoyable ! Highly recommend this location and definitely ask for James when you arrive.
Lauren Sailors was wonderful! Great experience! Will ask for her again!
We worked with James in getting a new bedroom suit for our new house. He was very helpful in helping us choose between different options! If you need new furniture he is the man to ask for!
Wonderful service and help
We had a great experience at Ashley and James was great to work with!
Brian Caudle was wonderful. He understood exactly what we were looking for, located it and the paperwork was quick. I really appreciate his professionalism and proficiency. Thank you Brian
James did a good job and was very patient. Good selection and great financing options.
Wonderful staff and happy with the purchase. Thank you Stanley
Came into Ashely’s Furniture in Hickory and was greeted with great customer service. James was great to work with and he communicated with the transparency. I definitely recommend working with him.
Brian helped us so much on picking the sectional we needed and wanted. We can’t wait to get it in our house! Highly recommend this place for help and selection!
Great buying experience. James was very knowledgeable and helpful. Highly recommend!
Ask for Emaual Gray! He will go above and beyond for your every need! He is a perfect asset to their team! Don’t walk, RUN and get his services!
Very satisfied with Emanuel Gray customer service today ! If you need anything he’s the man to go to.
Gret price for the couch I bought love it!!!!
I spoke with a few people at this store. I had been eyeing a Cariana sofa/loveseat set on line. It got very confusing one representative after another in "chat" would give me different "deals," and one would down grade the other by telling me that even though I was on the official Ashley site, the chat went to different companies. I've bought Ashley furniture for years. After about 25 years, it was about time to do some replacing. But this was so confusing. It turned out that there was an actual store not two far away. I told them my story and they shook their heads. And, because I have a disability, they found a way to lower the price for transportation. Very pleased!
Great experience! Lady that helped us was awesome. Lauren, I think was her name!
Mike was great. Very friendly and helpful. I appreciate that he also negotiated the price too
On time, professional, respectful! Highly recommend!
Great deals and prices. My husband loves his over-sized rotating chair.
Very happy with my little purchase! It’s exactly what I was looking for. Brian is your go to guy, if you’re in the market to furnish your entire place, one room, or just need a simple accessory to add to your home. Will definitely continue to do business with this location in the future.
Manny was great, understood just what I was looking for and got me in and out, even on sale. The team that delivered my goods were also quick and efficient and handled my goods carefully.
Brian was excellent to work with! Helped us from start to finish and answered any questions along the way.
Process of purchasing took longer than expected but our sales person was not pushy and was very helpful. All in all a good experience
Very friendly and helpful staff
The salesperson who helped us was very knowledgeable and friendly. He took the time to show us everything that would fit our preferences.
From the moment we walked in Brian assisted us through a purchase of new living room furniture. He answered all our questions, while guiding us through all the products based on what we were looking for. Felt very comfortable with no pressure sales. Thanks for a pleasant experience Brian
5- stars for James got us in and out the store.
I had a great experience shopping at the Ashley store in Hickory. The sales staff are lots of fun and also very knowlegable. Being able to see and feel samples made me more confident about my selections. The total cost was less than expected, and the delivery/set up option really helps!
James was a big help! Pleasure to work with!!
Very quick response, polite, attentive, easy to work with, definitely coming back
Excellent service, Very kind
Very friendly staff, attention and helpful, great prices when sale
We had a great experience! Stanley was very helpful every step of the way helping with prices, ideas, and selections. The two managers checked in frequently to see how we were doing. It was a great furniture shopping experience!
Great customer service from James!
We had a wonderful purchasing experience with Jennifer A. !! Jennifer met us at the door and assisted us to the area for recliners. She gave us plenty of “space” to explore and then came back to check on us when we “landed” on what we wanted. She was very informative, friendly and efficient !! We were looking for a recliner and ended up buying a sectional !!
Went into Ashley Furniture to look for kids twin bed frames. James did more than just helped us. He listened to us and our needs and showed us to the furniture we needed. Great guy to work with. We’ll be returning for any other needs in the future and hope that James is working that day.
Brian was very professional and helpful
Jennifer helped my mom and was amazing!! Highly recommended!
Had a wonderful experience with Jennifer, she was very knowledgeable about mattress, very friendly and did not push us at all, let us make the decision, go ask for Jennifer.
Brian and James where very helpful with my purchase. I will be back for some additional items.
Our salesman, Brian, was excellent. His knowledge of mattresses was vast and very useful. Our experience with Ashley was excellent. We will definitely go back for anything else we need.
I came into the store with specific requirements on what I needed. I informed Brian my salesman that I needed a TV stand for my large 75” TV that was 65 1/2” wide. Brian miraculously produced a tape measure from thin air so that we could start ruling out TV stands that were too small. After looking at almost all the possible TV stands in the store twice. Brian showed me some options online to make sure we covered everything. I eventually selected an 80” cabinet made from mango wood. It looked amazing and its build quickly was great. I’d like to thank Brian for his patience and the team at ASHLEY for an amazing experience.
Having issues with furniture is one the worst experiences. It irritates every nerve in my body. Although dealing with diamond care was a hassle, Jennifer was such a gem! She was easy to talk to, informative and friendly. She didn't push us or haggle us at all. Chris was a major help and extremely trustworthy as well. Thank you both so much! Go see Jennifer!!
Manny was wonderful and very helpful
Jennifer was a great sales person and enabled us to make an excellent choice in future for our new home. 🎉🎊😻
James was all the help I needed
I am new to the area and I went to Ashley furniture in Hickory to purchase some furniture and a very pleasant gentleman name James V. greeted us as soon as we walked in he was very attentive and was a great help very knowledgeable and pleasant I was pleased with the service. Thank you James I got the bedroom set I wanted.
Jennifer made my shopping experience very easy and the purchase was a very smooth process. Very knowledgeable on the furniture. Thank you for another great experience at Ashley!!
I didn’t have the best experience. I was charged two delivery fees for deliveries happening the same day. I was sold two protection plans that I wasn’t even asked if I wanted they just sold it to me with no knowledge. Prices in store are higher than what’s on their website but they did price match. Update - they corrected my invoices and I appreciate the customer service!!
Jennifer was amazing and helped us out tremendously! Great customer service with a smile!
James at Ashley’s Furniture in Hickory really went above and beyond to help us out to get us what we needed and wanted. Highly recommend
Jennifer was great. Very helpful.
James was wonderful at the hickory location! Loved his help and so nice!
Jennifer was extremely efficient, knowledgeable, polite, and helpful.
Jennifer was wonderful and helpful throughout the whole process
Jennifer was great! Really explained all our options and patient with us as we looked and decided.
Jennifer was very helpful!
JENNIFER HELPED US TODAY WITH OUR COUCH PURCHASE. SHE WAS VERY HELPFUL, ANSWERING ALL OF OUR QUESTIONS. SHE WAS VERY KNOWLEDGEABLE AND VERY FRIENDLY. JENNIFER MADE OUR VISIT TO ASHLEY FURNITURE VERY ENJOYABLE.
Overall great experience. James was an excellent sales person to work with. Not pushy at all like usual salespeople. Also gave me additional discounts.
James was fantastic to work with. He had helped previously with a large order over the phone and completed a follow on purchase in person. I would highly recommend working with him.
Jennifer was amazing to work with! Informative and not pushy at all which is always impressive to me. A doll!
Great experience! Both Manny and the store manager were super nice and helpful!
Everything was quick and easy.
EManual and mrs Beth were very helpful in my visit would definitely recommend to anyone from the hickory area
Went into store and got immediate assistant by Brian. Took us to exactly what we were looking for. No pressure Answered questions efficiently and knew the product we were interested in buying.
Our sales person was awesome. AZIZ/ JACKSON. He was very helpful And curiosity. and the lady at check was very sweet.
I was assisted by Lauren, and had a great shopping and purchase experience!
Recently bought furniture, Brian Caudle was super helpful and helped us in any way ! Please go visit Ashley’s Furniture they got beautiful pieces there and at a good price 🤗
Jennifer was very helpful with all our needs, very knowledgeable and made sure that we understood everything. She made it so easy for us and we will shop with her again and recommend her to anyone shopping at Ashley Homestore.
Excellent service
Manny is amazing and so respectful and knowledgeable. I will definitely be back just because of him!!!
Just moved to NC and need to furnish my townhouse. Went to Ashley because I had furnished my house in NJ from Ashley. The salesman Stanley was very helpful. I had to match couch to a rug and he was so patient. The store manager Mike was also wonderful as was the district manager and well just everybody in the store. The quality of the furniture is excellent and so is the staff. I will be going back to furnish the other rooms. I told them I'd be back and Mike's response was that I was part of the family now.
Ashley in Hickory, NC was great
I was very pleased with the sales Lady whom was very respectful and Helpful I'll choose Mrs. LAUREN BECAUSE SHE'S VERY Helpful Ashley Furniture in Hickory NC.
Jennifer was so knowledgeable and helpful today. We love our purchase!
The staff were very helpful and friendly, provided great recommendations. Would highly recommend this location!
Jennifer Anthony was our salesperson, she was very polite and knowledgeable about the product, she was very helpful and we will definitely search her out again when we shop at Ashley, great asset to Ashley
I was very pleased with Jennifer’s professionalism and knowledge of your merchandise ….We did end up buying a Dining room Table and Chairs.Also bought a Recliner…….But I’m not pleased at all with me having to go to Fort Mill South Carolina to pick up our merchandise.We live in Glendale Springs North Carolina….Its going to be a 4 1/2 hour drive round trip….I feel that I should be able to pick it up at the store we bought it at…..
Our salesman Brian was fantastic… He showed us several different styles, And had patience as we kept changing our minds. He made the experience, easy and carefree!
James was very helpful.
Thank you for all your help Lauren ! Thank you for getting me some great deals !
Lauren helped us so much ! Thank you for a great experience and great deals ! Lauren is a rockstar!
Sales Representative was very helpful. He spent time with us to make sure we were getting what we want. Great service!
We had a Fabulous time an buying a beautiful bed& kitchen table an chairs, we had the best salesman Manny went above beyond with our purchases an the lady at the sales counter was Amazing too we will be back . It was a joy being there in hickory.🥰 we will mostly be back in the near future. Very Great place to shop .
Jennifer was beyond helpful! She was patient with us and gave us her full attention. We got some fantastic deals. Will return for our future furniture needs.
Jennifer was very helpful. When they didn’t have the bedroom set we had planned to purchase, she assisted us in finding another one that fit what we were looking for and helped us get the best price.
Lady was super helpful and really pleasant! She helped us find the perfect piece and set it up for a seamless warehouse delivery the next day
My dad & I had a wonderful experience at the store purchasing a lift chair. Brian was great to work with and we highly recommend asking for him to help with your furniture needs!
Sales lady was very helpful and kind. She showed us several coaches ans the one we picked was good firm and comfortable seating with an easy pull out bed. The price was very reasonable So we bought.it. very pleased with our time at the store.
Had a great experience.Leann was a great sales person to work with very helpful.
Great shopping experience overall. James was the sales associate and he provided very attentive service.
My Mom had a great experience with the whole team who were patient, engaging, laid back and knowledgeable. From Manny, who answered her questions and helped her select her items, to Beth who offered easy and efficient sales support, and to regional manager Chris, who sets a real cohesive tone for the store, the friendliness and kindness shown to my Mom was genuine. And for someone who hates to shop, they made shopping fun!
Look for James. Great salesman. And he hooked me up with a gorgeous living room set for an amazing deal!!
The had what we were looking for at the price haven’t got my purchase yet but it was a fun experience to buy
Aziz Jackson was so attentive to us. He answered all of our questions and made conversation with us outside of just purchasing furniture here. He made the experience very easy and go by fairly quickly. He helped us setup a payment plan for a new queen bed frame. Excellent customer service!
James did an amazing job with helping us make our new living room suite purchase!
Very happy Customer! Everybody’s very nice and accommodating!
Wonderful experience great products and Manny was wonderful yeah
Me and my wife truly appreciated Lauren great customer service that she provided to us at Ashley store in Hickory North Carolina
Had a great experience working with James, he has excellent social customer skills and he was very attentive.
Worked with James B today at Ashley store in Hickory, NC. He was great and worked with me to get what I wanted.
Nice pleasant experience working with James V @ the Hickory Store! Highly recommend will be coming back.
We had a great experience with Lauren s she was great!!!she helped us measure and get the correct size stereo cabinet we were looking for. She is terrific!!!thanks so much Lauren
Aziz Jackson was very helpful & patient with us while we debated for what felt like forever! Great experience!
James is wonderful and so helpful. We picked out a rocker/recliner got a great deal , great service and we will be back soon!
Jennifer was very kind and helpful. It was very nice not to be followed around and her trying to talk us into everything. I definitely recommend her. Excited to get our new bed.
Bryan was very helpful in helping me get the sofa I wanted. I was in store on Wednesday and it will be delivered Friday. He went over delivery details and how to prepare for delivery. Very professional and friendly. I would recommend him to anyone looking to purchasing furniture.
Knowledgeable, professional and helpful. Chad Rudisill, Hickory, NC Store, was just what we needed. He knew his products and was responsive to our questions. Nicely done Ashley Furniture and thank you Chad for following up with us the evening of my first long distance call to your store!
Excellent service, definitely recommended Thanks Aziz Jackson for your help!
We had an exceptional experience working with James. He was extremely knowledgable and helpful! We were very nervous (this being our first major furniture purchase) but James made up feel totally at ease with zero pressure and total understanding of our needs. He went the extra mile when assisting us with making sure all items matched and were going to be oriented properly. Ask for James! Mike the manager was also extremely personable, kind and approachable. In addition, the entire team was very friendly having a great atmosphere altogether :)
We recently bought our first home and we wanted a nice sectional but didn’t want to spend a crazy amount of money. When we went to the store to purchase it, Emanuel helped us out and answered all our questions. We even ended up purchasing an additional sofa. Mike the store manager was also very helpful and friendly. I’ll definitely be coming here again to purchase more pieces!
Our shopping experience at Ashley was great. Aziz was very informative and receptive to our questions and needs.
Shopping at Ashley Furniture was a great experience. Jennifer was knowledgeable and helpful. We look forward to our new furniture!
James was amazing to work with. Really personable, gave us great deals and easy to work with. Ask for James when coming here!:)
Worked with James on our new home goodies! Easy to work with and extremely helpful! Come see him!
Manny got us the best couch and we are loving it! Ty!!!
Manny was very helpful, I received 5 star treatment.. Thank You
Lauren Sailors was very helpful and friendly. Gave us time to shop around and then helped answer all our questions and get the item we wanted
Jennifer was very sweet and very helpful today will come again!!!
Niice furniture!! Excellent Salesforce!!
James was phenomenal! Helped make an overwhelming process so easy and we wouldn’t be happier with the process or the product!
Our salesman’s name was James. He was the bomb!! We purchased living room furniture and a new mattress. James was so helpful in helping us pick out just the right items to our liking. He asks you questions of your likes and dislikes and brings up suggestions you don’t even think about when purchasing these kind of items. He is not your typical pushy salesman either. He has a great sense of humor and made our buying experience enjoyable. Just ask for James and you won’t regret it.
We had SUCH a great experience at the Hickory location! James too such GREAT care of us! Got us exactly what we wanted and within our budget and even recognized us when we walked in! We will be shopping here again and soon!!
We went to buy a sectional sofa. Found one that was a great deal and we purchased it. Then after looking at the measurements when we got home found out it was too large. Contacted Chad Rudisill the sales manager that we purchased from. He allowed us to come back in and purchase another one that suited our needs better. But also would like to shout out to Amy the manager of the store as well. As she was awesome and helped us out tremendously when we came back in! Thank you both so much for your professionalism and help.
The associate that assisted us was very kind, patient, and helpful, we will be returning for other furniture needs
On March 9, I am thankful for one of their employees, James. Shopping for furniture can be overwhelming and stressful, but he is very helpful. I felt comfortable and able to get what I wanted.
Excellent customer service and very attentive to what we were looking for.
Bryan did an amazing job assisting with us! I felt comfortable around him as well!
We were looking for a new mattress and bed frame. James helped us through every process and answered every question we had. Very kind customer service and would recommend it to everybody!
Visited Ashley Furniture today and was immediately greeted by Aziz. He asked if he could help us find anything but he did not pressure us or follow us around the store which was really nice. I understand salespeople are there to make sales but for us, it's really annoying to be stalked as you walk around the the store. We shopped a few other furniture stores throughout the day and ultimately went back to Ashley because their selection, prices, and friendly low pressure atmosphere is hard to beat. Amy and Aziz were absolutely amazing and we can't wait for our new bedroom furniture to be delivered! Highly recommend!
We had a great experience. James was very informative, he walked with us and then let us go and make our own decisions. He was very helpful and nice. When we had to cancel a piece of our sectional it was super easy and he was very understanding!! Thank you James for making it a fast and easy process!
I was able to find the perfect set of dressers and nightstands for my lake house thanks to James. He very helpful and knowledgeable.
Hands down the best mattress shopping experience I've ever had. Brian Caudle was helpful, knowledgeable, and just down right kind. I would absolutely recommend shopping at Ashley with Brian!
Great experience, Brian Caudle was very knowledgeable about the product I was viewing. Took time to answer all questions and research additional products. Thank you
Jennifer was awesome
Had a wonderful experience
I wish that I could give zero stars due to NO ONE being on the floor, in sight, or hearing distance of my voice. I was there to make a purchase that day. I knew what I wanted. Apparently , no one in the store felt the same until I left. Some woman was at the door looking at me like I was the problem. I won't be back. I went to Mattress Firm and was promptly greeted and assisted. I made my purchase from them.
Jennifer was very nice and very informative she helped us tremendously!
I have been to the Hickory store thee time in the past couple of weeks and Lauren helped me each time. She was extremely knowledgeable and helpful. It’s always good experience when you have good customers care service! Thank you Lauren!
We were about to go to the Hickory Furniture Mart and stopped in to Ashley Home Store Hickory. Chad took care of us, listened to what we wanted and within 10 minutes we knew what we wanted. Chad was awesome, respectful and caring. Thank you
James was a big help. He did good.
Great service
We had a perfect experience shopping, and we are so happy with our purchase. The shipping schedule and updates were right on time. The service stayed exceptional from the beginning to the end.
I went to Ashley Furniture in Hickory recently, and I had a wonderful experience. The employees were nice, the store was clean, and the prices were reasonable. Beth (one of the employees that I talked to) was so nice and pleasant to work with! I will definitely be coming back to this establishment.
Jenifer was good
Sales person was very helpful. Didn't press us.too buy any thing. They let us look as much as we wanted. Very well pleased.
Great sales team! Amy is a great GM and very helpful to all of her customers!
Ashley in hickory always has exactly what I’m looking for & the team is always very kind. The GM Amy is super helpful!
Thank you for a good experience at the Hickory Ashley furniture store.
James was very helpful!
We had a great experience shopping for a couch. The gentleman that helped us was very professional and explained how Couch was made and the warranty. I would recommend Ashley Furniture just go there and walk through I'm sure you will find their furniture in tops in Quality and price
Manny was amazing!!
jennifer is a really sweet girl she has helped me so much making choices with my bed room set and mattress choices. She has helped me so much to make the right choices for my new bedroom set. and she is a good employee
I was shopping for a couch and love seat. I had very specific parameters that needed to be met. The GM Amy went above and beyond to help me. She took the time to listen and then suggest several available options. It was one of the best shopping experiences I’ve ever had.
We had a great experience with our sales person Jennifer Anthony. We went shopping around to a few places before and after going to Ashley furniture for a sofa and loveseat and we ended up going back to Ashley because they had the best deal. Jennifer helped us out the first time and the second time going back, making the final decision. We also ended up purchasing a coffee table and two end tables.
Had a wonderful experience with Jennifer being very helpful with finding a loveseat that fit both my wife's and my needs. We appreciate Jennifer.
great Staff at the Hickory NC store , I worked with several people there during a two day shopping trip and they were all very professional
Worst experience ever! Will NEVER shop at Ashley again.
Went to Ashley’s to buy a new sofa and loveseat. Was greeted in the store by salesman named Mannie. He asked if he could help and gave information about the store setup. He allowed us to look for ourselves so there was no pressure, but came by every now and then to answer questions. Once we found what we wanted he (a long with his supervisor Amy) was very helpful in negotiating a deal to fit our needs. Mannie was very professional and knowledgeable, being extremely friendly was a plus! Everyone we talked to made our experience there very pleasant!
Lauren was fabulous and very professional. I had a great experience working with her and the rest of the ladies.
Chad Rudisill who works for Ashley at the Hickory location in NC did phenomenal job helping myself and my girlfriend find everything we needed for our new home. He is extremely patient, friendly and helpful.
We went into Ashley Furniture, found exactly what we were looking for! James great to work with, no pressure to purchase. We really liked the relaxed atmosphere and interacting with the other employees. They made us feel comfortable and relaxed.
Always have a pleasant experience here have bought multiple items
James is a very helpful friendly guy. Very professional and knowledgeable. Works within your budget, great hometown feel.
A+ - Friendly staff, helpful, informative and the furniture is high quality. Have purchased bedroom sets, mattresses, computer desk and couches. Have bought from here before and will definitely do so in the future.
Great team to work with!
Amy was so helpful, great customer service!
Amy’s team was great!
Had a great experience at Ashley Furniture! Amy was great to work with and was so helpful!
Very pleasant experience again.
Jennifer and all the staff where awesome. Love my new furniture. If you need anything just ask for Jennifer!!
Great experience and great deals.
We had a great experience working with Chad! Cannot wait for our furniture to be delivered.
Great service Friendly staff
Brian caudle was very nice and patient and if I were to buy from there I would ask for that person again
Love my furniture from Ashley. Amy was great to work with.
The staff is very friendly! Such a good place to shop!
The best experience I’ve ever had, Amy and Beth made my furniture dreams a reality!!
I’ve never been a big fan of buying furniture because I feel like it’s the same as shopping for a car; however, our experience at Ashley Furniture in Hickory, NC was fantastic! James was the salesman who assisted us is buying the Alesandra collection. He never hovered or tried to talk us into something unrealistic. James was very professional and suggested ways to get the best deal on the furniture we wanted. He was also super patient when we were really indecisive. I 10/10 recommend visiting this store and asking for James! I know we will be doing all our future furniture shopping here.
We had a great experience and found just what we were looking for in a couch. Brian was exceptionally great to work with, knowledgeable, friendly and went out of his way to make our purchase hassle free.
I bought a mattress & adjustable bed frame at Ashley's. A lady named Bonnie helped me and she is wonderful! She's very friendly & knowledgeable. She answered all of my questions and I left satisfied that I made a good choice because of her. If you're looking to buy anything from Ashley's, ask for Bonnie. You won't regret it! 😊 Katherine
April was great. She was very personable, answered all my questions, and finalized the sale.
Had a great experience with Jennifer! She helped me find a mattress and made my time in the store easy and fast!
Our Consultant Brian Caudle was extremely helpful and spent time with us to be sure we were choosing the mattress that was best for us. He answered all of our questions and explained the delivery process in detail. We had a great experience.
Manny and Chad 10/10
Jennifer was great! She answered all of our questions and was extremely patient while we made a decision on the purchase.
Wonderful experience. Jennifer was awesome and. soooo Very patient. Will be back.
I recently visited this store due to me moving into a new apartment. I was looking for room decor and I just wanted to leave a review on how fabulous the customer service was. I was first greeted by this lovely woman, Lauren Sailor’s. From the very moment I stepped inside she helped me with all the questions I had but also want too overwhelming. I bought a little more than I should have thanks to her. I mean I love Ashley’s furniture but I was honestly more in love with the overall service I received.
AWESOME SERVICE👏👏 Brian is an amazing worker, he helped me a lot. He understood & found what I was looking for. Great, funny & nice guy!!! Definitely recommend coming here👍🏽
We arrived right before closing to take a quick look & come back at a better time. Our salesman (Brian Caudle) helped us find the perfect furniture & stayed late to finish up the paperwork without hesitation. We never felt rushed or pressured & he made sure we got the best deal. Thanks Brian!
My wife and I would like to say thank you to Manny for all the help he gave us on purchasing a new sectional. Manny was simply AMAZING to work with and so very patient and helpful. We were not disappointed at all with our visit and thanks to Manny our purchase. If your looking for someone to help you at Ashley Furniture please ask for MANNY.
Great place to get your furniture! Emanuel is the guy to help you out.
Great place awesome staff
My husband and I worked with Brian and we were so pleased with our experience!
James was very helpful and we had a great experience with him.
Very pleased experience, highly recommended. James at the Hickory store was very helpful, knowledgeable. Would buy there again.
Jennifer assisted my wife and I in finding the perfect couch and ottoman for our house. She was very knowledgeable of all the products and a pleasure to do business with.
Brian at Ashley home in hickory was great to work with! Very helpful and not overwhelming
My sales specialist James was welcoming and friendly. I’m so exited about my new sofa and recliner!!!! Thank you James and thank you Ashley
My shopping experience at Ashley’s in Hickory was wonderful! Amy was helpful and efficient with our order! Hoping the delivery and set up will be just as awesome!
Go ask for Brian Caudle! He’s the best.
Lauren and James are amazing! our new best friends! they helped us find 2 new rugs and living room set, best experience ever!
I went in today and Brian was the gentleman who helped me. He was so nice to me. Thank you 😊.
Chad Rudisill was excellent to work with and he was very patient on helping us on all our needs for our new bedding and dining table. I would give a 6 star all day long for his customer service.
Jennifer was great! Thanks!
Great help. Wonderful service..
Was a wonderful, informational and professional transaction. Friendly knowledgeable staff. Dealt with Brian Caudle and was so impressed with his knowledge of all questions my wife or I had. Thank you Ashleys. Top notch. Looking so forward to delivery.
Great experience with James! He really helped us find the furniture we needed for our home and made sure it would be delivered in the right timeframe. Look forward to coming back and working with him for our future furniture needs.
I was very satisfied with Brian at the Hickory location he was very patient. He let my husband lay on every single bed, not just for a minute or two but really lay on the bed to get the true feel. Brian also helped out with a previous purchase that we had made and gave us information on that. I would have to say that the whole staff there is very intelligent. I’ve dealt with them several times before and I am very happy with a customer service they provide if I can give them more I would, they go above and beyond.
The salesman was very helpful and friendly and very knowledgeable about the items we were asking about.
Caveat emptor!!!! Read the contract before you buy. Apparently there are no returns after delivery. Inspect your furniture before signing for delivery. Ours had missing parts and damage that wasn't seen. So we can't use our bed until the missing supports and other items that requires them to order from the supplier and deliver directly to your home then they scheduled someone to come out and install them. (so technically you're their storage facility until they decide to come install them) As far as any damage they send out a repairman to fix the damage if you don't like the repair then they may order replacement parts and the whole process starts over. My suggestion is to inspect for damage, if you have damage or missing parts DON'T sign refuse delivery have them take it back and bring you a new item instead of jumping through their hoops that are designed to get you to give up and just accept the damage they deliver. UPDATE: Got the same unpersonal corporate response that everyone else that had issues got, Text this number. I don't have expectations that they will resolve the issues. It's been 5 days since the damage furniture was delivered and haven't even gotten a courtesy follow-up. I will repeat, CAVEAT EMPTOR,Let the Buyer Beware!!!!!! UPDATE #2: So I text the provided number, and get an automated response wanting my name and order #. While I didn't have the order number available so I text back to have someone call me, no response, I finally got the order number and text that and the other information that asked for, TWO days and still no response guess I'll have to file a complaint with the NC State Attorney Generals Office. Again CAVEAT EMPTOR. UPDATE #3 I believe it's been at least 6 days since I responded to their text number, still no response. So much for them wanting to resolve the issue. Also got a package delivered from Ashley's supplier, imagine this the wrong parts were in the box. So now I still have over $4000 in furniture that I can't use and they can't tell me when I'm going to get the missing parts. Of course they are now going to be closed for the holidays. Merry Christmas customer we really don't care about you. CAVEAT EMPTOR!!!!!!!! Update #4 Still waiting for a response from the stands reply text number, imagine that guess that's what's expected. After at least 10 phone calls to the customer repair no service number and receiving two boxes of the wrong parts I finally got someone to send two hole components of the bed so that the proper parts got here. Now I'm waiting on the repair person that is scheduled sometime in mid February. CAVEAT EMPTOR!!!!!! Update#5 it's been over a month and we are still waiting for them to come do the repairs they stated that they were going to do. Apparently they just cancel your repair appointment when they decide to do something different without asking the customer. Then they can't reschedule it for some reason so you have to wait at least another month (March maybe) They have sent parts that were not needed and parts that weren't the correct ones. It appears the customer NO service department and the repair department don't talk or work together to resolve issues. CAVEAT EMPTOR!!!!!! I probably have 30 to 40 hours tied up in trying to get this issue resolved, STILL WAITING!!!!!
Jennifer was extremely helpful on the purchase of our mattress! Ask for her!
Great experience! Jennifer Anthony was our sales person and she went above and beyond to make sure our needs were met. Found the perfect furniture!
Jennifer was so great to work with! She was so friendly and helpful throughout the entire process. We really appreciate her help and will recommend her to anyone looking for furniture!
April and Beth are fantastic! Picking new bedroom furniture was a quick and easy process! They were able to give us a great deal and we couldn’t be more pleased!
Manny was a great help. Mom is 87 years old and is very particular about her bed. He listened to what she wanted and how she sleeps. Suggested 1 bed and it's a perfect match for her. Thank you Manny.
Manny was a great sales person l. He was very attentive, but also gave us time to shop and decide! Thank you Manny for helping us purchase our new furniture!
Walked in, sales personnel greeted us, but then left us alone to wander about at our own pace. Very refreshing. Once we decided we were quickly seen to, questions were answered well, and all with a friendly smile. Our sales person was courteous, professional, and easy going. He explained the whole process and quickly walked us through the documentation all while amiably conversing with us. Will definitely shop here again!
Great experience. Manny was knowledgeable of the products and conscious of our budget. Definitely suggest working with him!
As we walked in the door, we were greeted by Jennifer. Very nice and helped us with picking out furniture for my mom. She was very knowledgeable about everything we asked. Explained the difference in certain situations that she thought to be in the best interest of my mom when picking out the furniture. Not only was Jennifer very nice, but the entire staff was super nice. Thank you Jennifer and Ms. Queen. 👑
Jennifer made our purchase so easy and effortless! We are excited for our new furniture!
Overall we had a truly great experience at the Hickory Ashley Furniture store. Each person we spoke with had tons of knowledge and was able to answer every question we had. From beginning to end we were given next steps so it was clear on what to expect. We will most definitely be going back to this store for our future furniture needs!
Always great service. Friendly employees who do not pressure into purchase and in and out quickly!
Manny was awesome
James did an excellent work, by assisting us to get what we wanted, we highly recommend him!
First time at the Hickory store. Our sales consultant Bonnie was very helpful and friendly which made for a very pleasant shopping experience.
Ask for James he’s amazing!!
April was very helpful. Couch arrived early and delivered professionally.
11/18/2023 2030 -Both associates were very knowledgeable and friendly -James did an amazing job helping us out and getting us the dream couch -I recommend this crew for anyone looking to upgrade their look
Brian Caudle was wonderful to work with. No pressure, very knowledgeable about product.
James was so help and amazing . Helped me with everything, answered all my concerns.. amazing person...
Manny was so great to deal with! We had a wonderful shopping experience!
Very helpful staff with special shout out to Manny. Excellent customer service.
Jennifer was a real treat
Great job. Chad
James was really great at helping me find everything I needed. I would highly recommend working with him!
Found the perfect sectional for our home and James was the best!!! Helped us every step of the way and I would highly recommend working with him!
James had us in and out in no time. Flawless customer service!! Would highly recommend James!!
Great service. James @ the hickory store was great salesman
Came in looking for a new table and ended up with a table, mattresses, and bedroom set for my son. If you go look for a gentlemen named James. Very professional and pleasant to work with. Recommend him and this store.
James V. was very helpful and tried to keep me in the budget I was needing. My items aren’t delivered yet but my buying experience was great! Ask for James
Nice store, beautiful furniture & very nice sales associate's, James was very helpful & patient while I was trying to decide! I bought a sofa, loveseat and chair 😊
Excellent service! Jennifer, the lady that was helping me and my wife was superb. Great visit will definitely be back!
Never judge a book by its cover! Ready to purchase but not sure what you want. You may have had an idea until you get to Ashley Store in Hickory NC. Emanuel Gray greeted us when we arrived, and made sure that we knew about every piece of furniture that we looked at. Not one of our questions went unanswered. We had an idea of what we wanted, however Emanuel helped us to make the final decision on our purchase. Staff is everything when shopping and our experience was a delight! Thanks to Emanuel Gray he was attentive, pleasant, patient, professional and informed. Knowing about everything in the inventory and the process of the functionality of the entire store, making it easy to make a choice and our expectations were exceeded! Best furniture shopping experience EVER! Thumbs up to this Ashley Store for seeing a Gem, and making him avaliable to us. Emanuel Gray represented Ashley Store and we are blessed that he was attentive to see us and help to meet our needs and others too. I watched as he split himself to share his salesmanship talents with not only me and my husband, but everyone that ventured into their store that day. I do know this; We will call on Emanuel in the future, even though we live in Concord, the experience at this Ashley Store in Hickory is worth the trip!!! This Ashley Store, put the fun back in furniture shopping. Need more like Emanuel Gray... five stars across the board. Leave your attitude at the door and go have a fun time shopping with Ashley in Hickory NC but don't forget to ask for Emanuel Gray for your best experience ever. Will post pictures once our furniture arrives...
Very welcoming staff with great products.
James made our purchase easy and pleasant! He has a great personality and was very helpful in choosing the right sectional for our space! Please ask for James!
Jennifer was amazing in helping us find exactly what we wanted, and getting us a quick turn around rate to get it. She went above and beyond. Would absolutely refer anyone to her.
My husband and I had a great shopping experience with Lauren. She was attentive but never pushy. We ended up finding the perfect pieces for our home. I highly recommend Ashley!
After the website being down for about a week, and a crippled system at the store that prevented them from taking new orders, tried to buy a sofa on behalf of someone on the online store. Order was processed by the system. Two days later got an email saying the order has been canceled due to credit protection. After the hassle of contacting their customer service, they directed to go to the store and place the order there. I did, and the sales representative was very nice, and understanding to our frustration. The item was delivered promptly and on time. Two days later I got phone call from Ashley asking me to call them back to setup delivery for the online order (that has been cancelled). Turned about you are not supposed to create an order where you billing address a delivery address don’t match (it would have been nice to know that during the ordering process). They truly have made a mess of their online ordering system. Ashley’s got really nice furniture. Hopefully they can resolve those issues in their system.
Jennifer was lovely and my new couch is so soft and comfortable! Thanks Jennifer, I’ll be back for my chair and a half!
Amazing service! Emanual was so nice and such a great help!
Great service.
James has been very helpful and professional!! We are very pleased with everything!!!
Manny was excellent very friendly and very helpful highly recommended
Jennifer at the Hickory location was great to work with and very knowledgeable.
My husband & I had a great experience shopping for furniture for our new home. James was very helpful!
I went in Ashley furniture yesterday 9/24/2023 to get a bed and Mattress set, Chad, the manager was the one who assisted me with making my final decision and all I can say is 5 stars in no where near enough for the customer service and assistance that I received from Chad. He was so helpful with. Choosing the perfect bed for me… Thank You Chad so very much.
Jennifer Anthony, at Hickory NC, was fabulous I highly recommend her for all your Home needs.
Manny was very helpful, thanks 😊
James was awesome!!! He helped me as much as he could with offers of discounts toward my purchase. He has just a sweet personality. He provided excellent customer service. Will definitely come back to talk with him again.
The male associate that helped me was attentive and very helpful without being overbearing. The overall experience was quick and easy!
I came in with my young son and Jennifer was so patient and helpful. I was able to find something I absolutely love!
James was very nice and helped us get a real good deal on a mattress
Loved Chad and April! They were helpful!
James was really knowledgeable and help us select the right bedroom set for my daughter! So greatly appreciative of the service we received today.
Brian did a great job helping us find exactly what we were looking for. He was very informative and contributed to a great and stress free shopping experience!
This is my 3rd visit to this store and each experience has been super. The sales lady ,Bonnie and salesman James were very very helpful but not annoying or pushy. Absolutely wonderful furniture, delivery is great also. This is a great store for quality, price and amazing sales people.
James was very helpful !! I highly suggest him . Got everything for a very fair price ! Will be returning in the future .
Brian was very patient and helpful!!
Our experience at Ashley's was amazing. Mr. James is the salesman whom helped us through the whole process. He was very polite and patient. He wasn't all up on us trying to sell furniture, he gave us space to look around while simultaneously being very helpful. Thank you once again with our purchase. Will definitely be coming back!
Worked with Brian. Really personable and answered all our questions. Recommend asking for him if you're thinking of visiting!
9-4-2023 Today my family and I came to pick out some furniture. We were greeted by chad. This guy I tell you was great! He was extremely patient with us when we had to translate everything to my parents. Walked us around and answered all of our questions. He had a great sense of humor. Overall chad was helpful, caring, understand, and patient.
Manny was the Man! Patience and thorough and made sure my purchase was what I wanted and needed! Other businesses should take note of proper customer service. Most of the other places ignored me but here I felt valued. Thanks!
My sales rep Manny was amazing! He assisted me with every question I had. Fast delivery! Great people, will continue to come here in the future!
For me to change especially furniture the sales and financing options where easy..the delivery men where professional and careful with the delivery..The furniture is build well, high quality, the price was reasonable, Happy to have made the change
Jennifer Anthony was fantasticly helpful
Had a great experience with Jennifer Anthony! She was very knowledgeable, helpful and friendly. She helped us pick out some beautiful pieces that we are very happy with!
They were very friendly and helpful. They helped me find the right pieces I needed and they price matched to the lower online price.
The sales staff is friendly and knowledgeable. Brian especially went over and above on customer service to make my experience excellent. See Brian if you want, especially good service.
Kayla is awesome!!! Very kind, patient and knowledgeable! Love her!
Had a great experience here today shopping for a bed frame. Ours broke while we were in the middle of moving, and Jennifer helped us find a beautiful frame that we were able take with us same-day. Her and Chad were a big help and we absolutely love the piece we bought. Got a great bargain as well. Can't go wrong with these guys!
From the time we walked in the door and were greeted by Adam, our experience could not have been better. He assessed our needs and what we were looking for. Then he guided us to the areas of the store that would be best for using our time most efficiently. Then he left us alone! After a bit, he checked back with us and answered questions we had. Then when we found a couch that fit what we were looking for, he helped us complete the transaction and we were on our way. Our experience could not have been better. Thank you!
Kayla was amazing! She showed what we thought we wanted and just let us walk around the store until we found what we really wanted!! She was not at all pushing. She answered all of questions and was very helpful and thoughtful. Go see Kayla! She rocks!
Kayla was very nice.enjoyed our talk.
Very pleasant and pressure free shopping experience. Brian was extremely helpful in identifying exactly what we wanted and needed. We will definitely be coming back here in the future.
Kayla was excellent to work with. Very nice and explained everything.
Chad was excellent! Super friendly and knowledgeable about the furniture we purchased. Thank you so much!
Wonderful service and friendly Jennifer was great
Very pleasant experience. We’ll return for more home furnishings
Had a great experience. Jennifer was very knowledgeable and good to work with.
The buying experience was great. Chad was my salesman and he went above and beyond. Looking forward to receiving my furniture and will update on the quality.
Jennifer was very professional, knowledgeable and friendly while helping us purchase our new couch. I would highly recommend working with Jennifer.
Bad customer service from some employers seems to get aggravated at asking for information.
Brian was patient, kind and so helpful assisting me to find a new bed/mattress.
Chad was super helpful and worked with me over two days. Awaiting delivery worth great anticipation!!
I ordered a nice new desk that raises and lowers, Zendex is the brand. The sales lady was awesome and was great to work with. Now the nightmare begins. The desk arrives, the buttons that raise and lower the desk are crooked, and the desk doesn’t work. It says it needs to be reset but the buttons don’t work. The delivery guys who are just subcontractors tried fixing it, but the desk didn’t even have instructions with it. I ended up having to deny delivery, and they hauled the desk away. Now I have to wait an unknown amount of time for a new desk. Nobody can even tell me how long it will be, and now I have no desk for my home office that I work out of. If I’d known this would happen I’d never have purchased this desk in the first place. Stay away from Zendex brand desks, it’s junk. Ashley should reevaluate the brands they sell. Update: So the salesperson told me I would only need to do some minor assembly, like putting drawers in to my filing cabinet and bookcase I ordered. Not true at all, I’ve got to assemble everything myself. Today was delivery day for the bookcase, and it came in a big box. If I wanted to assemble stuff myself I would have just gone to IKEA or something. On top of all that, the desk I ordered there is still no word on when that is arriving. What a cheap, garbage, lying company. I will never order anything from these clowns again. I don’t think I have ever dealt with a worse company, it’s been a disaster from the start. Photos of my “minor assembly” filing cabinet and bookcase. It came in a box….seems like a little more than “minor assembly”
Jennifer was a great help, not pushy or overwhelming. Very kind and thorough!
Jennifer was great and knowledgeable. She allowed us to do the shopping and supplied the help we needed to make the desired purchase
The experience was amazing, and Chad was very helpful and informative. Would definitely recommend to friends and family. Thanks Chad!
Jennifer helped me with the bed I needed that wasn't in the store Fast and efficient. Will be back.
Kayla was great! She was very professional and friendly!
Kayla was very helpful and knowledgeable!
We met James, the salesman when we first walked in the store. He was very friendly and very helpful. He got us the best price possible and we’d DEFINITELY use him again! HIGHLY RECOMMEND HIM and Ashley Furniture.
Jennifer was great she was very patient even helped me carry many end tables to help me make my decision I was not rushed and even asked other people to make me feel better about my decision would highly recommend her!!!
James was a great home throughout a furniture buying experience. Very patient and helpful.
Thank you so much for the help James. I highly recommend his service. Top notch
Sales team Jennifer gave us very good experience and we are happy with our purchase.
James was great! We came in looking for one thing, which he showed us, but we changed our minds completely to something else so he showed us things in another area. He gave us details on each set of furniture we looked at and was so patient through the whole process. Highly recommend Ashley Home and James if you need furniture!
Walked right in and was immediately helped. James helped me and got through the process quickly. Definitely would recommend and buy from here again! Ask for James!
kayla was great she helped us so much
kayla was great
Jennifer was great in getting us what we wanted!!
James was great! He helped us through the whole process! Thank you!
Awesome place. James at Ashley was real helpful with the furniture we were looking for. Awesome man would recommend him if you are looking and need help looking for the right furniture
Had a wonderful experience! Chad was very knowledgeable and helpful. He did an amazing job! We enjoyed working with him and will definitely be back!
Kayla is such a sweetheart She helped with all of our needs!!
Great experience! Jennifer has been very helpful.
For some reason I can’t think of his name , but the older guy with the long curly hair is absolutely amazing. My process with getting a bed was super aggravating, but not once did he get aggravated and never gave up and ensured I went home happy!
James helped us out a lot with buying a couch , would definitely recommend buying from him!
Good experience overall. Adam was very helpful and easy to talk to. I wish they had more inclusive living room furniture selections in the store.
My husband and I visited Ashley Furniture in Hickory today unsure of exactly we were looking for. James greeted us at the door with a smile, told us of all the deals that were happening and let us get to shopping! We ended up finding living room furniture that we loved. James helped us with all of our payment options and protection plans. He provided excellent customer service and was very knowledgeable about the products. We will definitely be back!
James was very helpful and found us a great new dining table at a great price!
James is a Great salesmen, made our experience easy not at all pushy and even gave us extra discounts! Very knowledgeable on all options available
Chad is awesome to work with and is knowledgeable.
James Veurink was exceptionally easy to work with! No high pressure sales and he was helpful with answering all of our questions. Will definitely be doing more business here in the future. Thanks James
James was great to deal with. He met all our needs and helped us out and allowed us to look while we made our decision. Thanks so much James!
Our shopping experience was great with Ashley's Furniture. Kayla was very helpful, kind and humble. She made it a much easier process. Our furniture was delivered perfectly and on time . The guys were in and out. The living room looks better than what I could have imagined. Thanks to Kayla
Brian Caudle helped me, and he was terrific! He found me a sofa that I had been looking for everywhere. I also needed it immediately. He had it delivered within two days. The delivery guys were terrific as well. I couldn't have asked for a better experience. Thank you!
James was helpful. He worked it out so we could get what we wanted. Thanks.
Had a really great experience with my purchase today. Brian helped me find the right furniture for me and for a very good deal. Everything was easy and fast and I really enjoyed his help. Definitely will be coming back in the future!
We had a very pleasant experience shopping for furniture. James Frank was very helpful throughout. Thanks, James!
We had an wonderful experience thank you so much for your help James Veurink
Jennifer had us in and out in under an hour!
Jennifer was an excellent representative for Ashley Furniture. She was awesome.
Came in to buy several furniture items for new apartment. Worked with Kayla Morris. The furniture available and in stock was very extensive. Kayla was knowledgeble, professional and helpful in choosing the right items. This was a very positive experience!
It's great place. The selection and prices were good but with only 2 salespeople in a large space it was difficult.
The shopping experience was actually pretty good but customer service after the sale was terrible. I bought a couch and loveseat from Ashley in Hickory. Long story short, it arrived damaged and I've been waiting 3 weeks for someone to call and schedule a repair. I won't buy from Ashley again. Edit: I texted the number Ashley put in the response to this review. It's been a week and I STILL haven't heard back. This just solidifies my decision in going elsewhere in the future for furniture needs.
Kayla was fantastic! She is knowledgeable and very helpful! It was a pleasant experience. Thank you, Kayla.
Excellent, prompt service. She was very personable and nice.
Chad was amazing with helping us with a new sectional for our basement. Found added discounts for us and gave us the Diamond Care Plus for free! Definitely recommend! We will be coming back.
Chad was amazing helped us find exactly what we needed we be back for sure when we move in a year to furnish our new home
My husband and I stopped in Ashley Homestore to see if an item I looked at online was in the store. It was and we purchased it and a few other things. Our salesperson was Jennifer. She was beyond friendly and helpful. We enjoyed our shopping experience. Would definitely recommend her and this store. Thank you for all your help! See you for our next home purchase!
I was met by Brian Caudle. I told him what I was looking for and he found the type of chair I wanted to try. Brian was very nice, knowledgeable about the store and the furniture. He also told me about Hickory,NC history I didn’t know about as I am from San Diego, CA. Brian was easy to talk to and not an aggressive seller-which I really like in a sales person. I’m looking forward to doing more business at Ashley Furniture. The pick up process was easy.
Jason was a great help. So glad I decided to come to Ashley’s. Thanks for great service!!!
Chad gave great customer service! All the staff was very friendly and helpful. :) definitely consider bringing your business here!
If I could give a negative number I would not the first time I’ve been disappointed by this company but thought they needed a second chance. Bought a sectional there and sales lady asked if I needed anything else I said I’m going to Mattress firm across the street she said we some “trying to make a bigger sale” she showed me one that was $2300 I’ve NEVER spent that much but having rheumatoid arthritis I splurged came to pick it up they literally rolled out the floor sample no plastic on it or nothing was never informed I was getting a floor model. Returned that and was brought to another matress that felt similar for 1700 it felt amazing at the store Brought it home gave it 36 hours to settle and it’s hard as a rock called to exchange they told me there’s a no refund policy on this and I’m stuck with it. NEVER AGAIN ASHLEY FURNITURE NEVER!!!!!
They were great in dealing with me. Very knowledgeable about their furniture. Helped with delivery. A very satisfying experience.
Chad was fantastic and very helpful and informative on how the pricing was broken down
Our experience was great! Been looking for 3 months and found the perfect comfy modern set! James was very helpful, honest, worked around our budget and was very professional with meeting our needs not just making a sale. Couldn’t ask for any better service! Can’t wait to receive our new furniture! Maggie Sofa set.
Jason & Adam [Hickory location] were both friendly and helpful making this an easy purchase. Delivery was awesome! Guys set up new sofa and were gone in 10 minutes. Two weeks with the new sofa and still happy! It's so comfortable that I cannot wait until my next fight with my wife so I can sleep on it!
Brian was very helpful. He showed us exactly what we were looking for. Not high pressured at all. That’s what I enjoy about a shopping experience. He answered every question I asked and took extra time to make sure I saw all of my options. After considering a sectional or sofa and loveseat I decided matching electric recliners with charging ports would be more of a movie theater look I am going after.
I definitely recommend you go see Brian. He made it really easy for my husband and I to take the time we needed to try out any of the mattresses we wanted to try. He was patient and did not try to push us into buying, but instead offered knowledgeable advice and suggestions so that we could make a well thought out decision. It took some time, but we found a great mattress and base that I think we are going to love, and Brian, you have a repeat customer! Thanks again for being patient with us! You're the best!
Kayla was very helpful and paitent with me in deciding what I want thank you love.
Hello I have purchased a couch and now a ProBreeze Tempurpedic from Ashley HomeStore in Hickory. I had the pleasure of working with Chad. He helped us test the beds out and we landed on the ProBreeze medium hybrid. Very great experience.
the employees in this store are so nice and helpful! we worked with brian and he was AWESOME. highly recommend him, especially for mattresses. he knows anything and everything about mattresses. and he was extremely nice and patient with us and answered all of our questions. brians the best!
Bryan was hands down the best salesman I’ve ever had an experience with. I will be back for all my furniture needs in the future.
Bought a bed today and James helped me out! Totally recommend!
Beautiful furniture, and great pricing. James was extremely helpful!
Second time we have purchased from Brian and he is always amazing. I could not recommend him enough. Thanks again Brian.
I just love this store!! This was my second time using Ashley furniture and I couldn’t have asked for better person to work with. Thank you Brian you let me have my space and pick out what I wanted and just check on your every now and then super friendly and nice guy and definitely took care of me being a repeating customer. Such a great experience!!
Kayla was friendly, helpful, and patient as we shopped for recliners and a matress set. We ended up with both and can't wait for delivery.
Wonderful experience working with Sales Manager Brian Caudle. He took the time to walk with us as we looked at multiple pieces of furniture and answered any questions we had and knew the furniture well. Very friendly and welcoming atmosphere at the store as well. Easy to work with and understands the needs of what you want. Would shop with them again in a heartbeat!!1
Just recently purchased a new living room set with James at the Hickory Store and he was very helpful and amazing! He was able to help us meet all of our needs and even recommended some pieces that we fell in love with! If you’re looking to purchase any new furniture I would recommend James to help you!
The worst experience I've every had with a furniture store, going all the way to the GM level. Awful customer service and even worse communication. I put in a good size order with James (sales rep). After that, I was looking through Ashley's website and found out that one of the items I ordered was discontinued. This was not told to me by James when I put in the order. Sent him an email asking what was going on with this item and then he finally told me it was not available and probably would not be for some time. To makes matters worse, there was no apology from James for not communicating this to me from the start. After that I called the store and spoke with Chad (sales mgr). He informed me that the reason this item was discontinued was because an overheating problem with one of the components on this piece of furniture (power recliner). This was also never relayed to me by James. Chad said he would have the GM Bonnie call me and we setup a time for the next day. The call time came and went and nothing from Bonnie, so I called her. Finally I got her on the phone and she said very rudely, I'm going to need to call you back in 15 minutes when it was already past the call time we had scheduled. She made me feel like she did not care about the issues I had with James and her store, so I reached out to Ashley's corporate office, and I'm still waiting to hear back from them. Please take your time and read the other reviews the Hickory location has. It might make you think twice before visiting this store.
Very friendly and helpful also showed me how to save some money Manny and Chad was great! Not pushy and allow me to look until I had questions. Thanks Guys
Very good service, extremely happy with the help James was able to offer me!
Came in and chad was knowledgeable about all products and sold me the best chair
Great experience
Mr. Rudisill was helpful and patient. We love our recliner!
We ordered bedroom furniture for our daughter. When it was delivered half of it was damaged. We called and submitted repair requests. Six months later they have uet to come repair the furniture. This is twice we have bought furniture from them and received damaged items.
James helped my fiance and I find exactly what we were looking for. Size, color, price, he was super helpful all the way to the end! Definitely comming back here for our next purchase.
We were immediately met by James and patiently assisted in what we were looking for. James was very knowledgeable about the products.
Kayla is amazing!
James helped us found the right bed and mattress, was very informative, patient and professional.
In store service was great, no complaints very helpful. We went in wanting to buy all furniture for our new home (Spent over 20k).On the other hand the delivery has been a nightmare 😫 lots part missing then when I call customers service they are careless they say one thing then do another... They read notes from my prior calls for missing or damaged parts and still no response. They ordered and mailed parts to my home then I have to call again so someone can come build the LAST bed but still have other parts missing from that same order. So now I have to call again to see when the other missing part will be ordered & arrive. SERIOUSLY IT IS VERY DISAPPOINTING.
Wonderful quality furniture that has really held up well. Our salesman Brian Caudle remembered my family from a visit over a year ago. He remembered what we ordered and even what I did for work. A wonderful store to shop in.
Nice,friendly, very helpful and answered all questions. The best thing was the salesman let’s you do the deciding, he lets you decide and he doesn’t push you in a sale. P S Mr. Candle we will enjoy our new mattress for a long time.Thank you!
James was very patient and kind with my elderly mother trying to pick out a bed and living room furniture. In the end he graced us with nice savings. Thanks James
James was a huge help to myself and my husband when buying a sleeper sofa! I would highly recommend working with him in the Hickory NC store.
James you are amazing!! thank you for such a great shopping experience!!
Kayla was a great person and helped us with everything. She is an amazing person
Brian is always friendly, super helpful, knowledgeable, and makes our process smooth and easy!
Had a great experience looking for bedroom furniture. James was very knowledgeable and made the process simple.
James helped us so much! Awesome customer service, helpful, very nice and respectful. We will be coming back! Thank you so much!
We had been looking around for new living room furniture and finally came to Ashley. We looked around at different options for a bit and finally found pieces that completely suited us. The sales staff were very helpful and knowledgeable without being pushy. It was a great experience!
Our visit and purchase was smooth and they saved us the most money possible. Ryan was awesome and so helpful!
James was Very easy to work with and was very helpful getting us the best deal!!
Really great to walk in and meet a very friendly and informative staff. Chad was the best at helping us decide and go through several sets of furniture with eventually helping us pick out the perfect bedroom set. With great options and affordable prices he was able to set us up with a great monthly payment plan. Thank you again Chad and we will definitely be back to do more business with Ashley Furniture.
I just bought a mattress for my mother who just got home from the hospital. Kayla and Chad helped me with financing. Customer service was top notch and they explained everything very well. Highly recommend Ashley furniture! I have purchased several items for my own home there, and have been extremely pleased with the quality and customer service each time. Keep up the good work! Excellent customer service is harder and harder to come by these days!!😁
Brian was very knowledgeable and helpful with countertop stools. No high pressure which I really appreciated. Look forward to stools being delivered just two days later!
James was a quick and easy salesman! Straight to the point and willing to help. Go see him
I went in the store looking for a new mattress Kayla M was absolutely amazing she walked me through and found exactly What I was looking for and was very polite and made the whole experience amazing I won’t be going anywhere else for my furniture needs as long as she’s there
James was very helpful he answered all questions and concerns, and was very patient with my family and I! I recommend if you come into this store to ask for James if you want an easy visit!
James Veurink was awesome! He helped me find a wonderful chair and was super patient with my indecisiveness. Would shop here again.
James was very helpful. Very informative and took good care of us
Found an awesome couch during their spring sale - comfortable, stylish, affordable. James was the floor rep who assisted and was not your typical rep following you around and watching you. I told him what I wanted and when I found it, he helped me through with great care.
Great in store experience. Absolutely horrible customer service. Was told my delivery would be between 11-2pm if I couldn't do that I would be charged $79 I agreed then no delivery. Now I'm without any living room furniture. Customer service was not helpful at all said they couldn't offer anything till the product was delivered and that could still 2 or 3 weeks out. Never do business here!
Brian was our salesman and went above and beyond for us patient and gave us great information top notch salesman and experience!
Nice and helpful
I lost the business card, but Clint Guarino bought a brown sofa with the round large chair that went with it last week. The man who helped us, was amazing and I’ll look for him next time I shop in your store. We love the round chair more than we could have imagined, we have to fight Henry for it!
We walked in and it was pouring the rain. Randy greeted us at the door and asked what we were interested in. We explained to him what my wife was looking for and he showed us a couple of options. Randy was very helpful in finding the product we needed. Thanks Randy
James was excellent to work with and got everything I wanted and more at a great price. I don’t usually leave reviews but his service was excellent. Highly recommend him at the Ashley store in Hickory NC! Top notch!
James was great helping us with our big home purchase. Very professional. Ryan was also very kind in helping get us started.
Went today to buy a sectional and our salesman was Ryan. Ryan was great…..very attentive, knowledgeable and willing to help. Always with a smile. It was a pleasure to do business there today!!
James was awesome!!! He got me a great deal.
James was great. Was able to get us everything we wanted filigreed faster than anywhere else and combined all sales discounts and coupons available to save us. Very personable and knowledgeable.
So today we went to look at some couches at Ashley and to give some background we have been to Ashley many times but haven’t gotten a service like today all thanks to James! He was so good, so warm and welcoming, he helped us pick our sofa.. one of the best salesman we have come across, he was so helpful! Definitely, go to him if you are visiting Ashley store! Also he helped us get a great deal right in our budget! So happy walking out with our new Sofa, thanks James!
Brian @ the Hickory location was very helpful and patient with me. I took an hour and a half to make a decision. He answered all my questions and was not pushy at all. I definitely recommend him😊
we went to Ashley to look at the living room furniture and was offered help right away. Walked with us and showed how the couch and chair feature worked. furniture came they had it set up in a blink. I had a good contact with them. will go back if we need anything else.
We really appreciate James for his help He was awesome.
James did an excellent job helping us buy a new sectional - Highly recommend!
Today my experience with James very polite guy in ashley furniture thanks for your great customer service
James Veurink was fantastic. He worked super well with us, was super kind, and helped us get to a price for a couch that was comfortable. Would recommend him and Ashley for all your couch needs!
Chad did a good job. He was awesome. Thank you so much for your time. We really appreciated!!!!
Ryan was extremely helpful and knowledgeable.
James was amazing to work with! I highly recommend
We love shopping at Ashley Furniture Store. So many wonderful items for our clients. We especially love James! He’s the best!!!
We have been in before to look at furniture and a new Mattress and Brian helped us above and beyond to get us what we needed and wanted he was very informative on the things we would need and also the new living room furniture we were looking at will definitely be going back for more furniture when we need it
Ryan Long was our Sales associate today! He was very knowledgeable and thoroughly helpful! Definitely seek him out when you're shopping for great furniture!
Jason was fantastic. Didn't pressure us in any way. Made our shopping very pleasant one. He has best customer service I have seen in a long time.
James helped us find exactly what we were looking for and saved us a ton of money!
Our salesman was friendly and nice! Purchased a bed and we will be back to this location
Lovely furniture, friendly staff. They're prices were a bit high, but they do have a beautiful selection.
Outstanding service and environment. I have bought here three times and always been pleased. Special thanks to James on our most recent experience!
Amazing service, James answered all our questions and helped us tremendously.
Amazing place, staff is great, James helped us find exactly what we wanted, great quality furniture, he’s super nice, great discounts, overall very good experience will be coming back soon.
Amazing service, thank you James, great discounts, lots of help, and knows exactly what your looking for!
Excellent service. Pleasure doing business
James did an amazing job helping me pick out a beautiful sofa!!! Cannot recommend a better place to shop for all your furniture needs!!!
Friendly staff . Nice furniture. Lots of choices
Ryan was really helpful with our purchase. We got a bedroom suite and dining room table and chairs. Very friendly staff.
Nice people Chad rudisill it very patient, respectful and knowledgeable. He was honest about what he as real leather and what was not. Very satisfied 😁
We recently purchased a new sectional from them it arrived in just a couple days. The sales team in the store were great! They answered all of our questions then let us look around until we made a decision. After that they made sure we got exactly what we wanted. It was delivered in show room condition on time and the delivery crew were so nice. We couldn’t be happier!! Definitely would recommend them.
Chad was great! Helped us through everything we needed to know and very informative about the sofas! Highly recommend him if you guys go!
James was very helpful. We were in and out and found the perfect couch for our new home!
Bought a living room suite from James at Ashley furniture. Had an awesome experience super chill dude. Walked us through everything and definitely would recommend buying from this company!
James Veurink was the best person to deal with. Helpful in everything. Made the process smooth and quick. Thanks James
James was amazing and helped us pick out exactly what I wanted. Very helpful and the process was very good!
James did an outstanding job helping us decide on the best furniture for our needs. If you go to the Ashley Funiture in Hickory definitely ask for James.
James was very nice and helpful with the purchase of our new recliner. Was a very laid back and easy purchase.
Brian C. was wonderful and helped answer all of my questions! The two couches I was looking at online were not available to view in store; however, with his past experience he was able to describe and explain the fabrics (which was my main concern) to help me make a decision that best fit my needs. He even assisted with our pricing concerns, ensuring we left happy. Highly recommend Ashley and thank you, Brian, for taking so much time to help us!
Love Ashley’s furniture! Adam was so helpful with everything and nice
Brian Caudil is the guy, he was an exemplary salesman. Knew the answer to every question we asked and was available without being pushy. It felt like we'd brought along a friend who happened to be an expert on couches. Helped us find the perfect couch for us.
James and Adam were both great help as we picked out a living room suite. Can’t wait to receive our items!
Went to Ashley’s to get new living room pieces! Ended up with love seat that transforms to a couch and a recliner. Both pieces are stylish and look to be durable (time will tell)!! We were treated respectfully and upon purchase, the pieces were delivered promptly. A good shopping experience
James was awesome he was a big help finding the right bed for us thanks James
James helped my partner and I out so much! Saved us money and time! Can't wait to get our new pieces home! Thank you James!
James was spectacular!! We got a couch in under 30 minutes!
Best big purchase experience ever!!!! James was the perfect salesman, took us right to the items we asked about and was so knowledgeable on the type of table we were asking about. We were in and out of the store in record time for such a large purchase. Will definitely go back to Ashley for future needs!!!!
I'm not a huge fan of furniture stores with their pushy salespeople, but I have to say that Brian from Rt 70 Hickory Ashley is above top notch. HE was extremely patient with my husband and I while looking for a new mattress set for our home. We took turns trying out different sets ,and after a few days of looking elsewhere, we came back to Brian. He was so patient while trying out their new finance system,and never neglected to keep us informed as to what was going on with the process. We have gained a personal friend in Brian and will be back to select more pieces that are needed for our home. Thanks Brian for your expertise and joyful demeanor. Wm.Craig & Craig H. Tisman-Hicks
My husband and I worked with Jason today and had an excellent experience! Answered all our questions and helped us find everything we were looking for at a good price!
Very happy with the professionalism of James and all the help he provided. He listened to my needs and wants in a new sectional for my 3 children and I and helped me create a beautiful set within my budget! Highly recommend Ashley Furniture and James as the sales rep!
This transaction was so simple. Our sales associate made suggestions on the items we picked. He was knowledgeable ad easy-going. He made buying furniture a pleasure!!
James was easy going and didn't mind answering our many many questions and made the process of getting our new furniture streamlined and easy.
Great experience and James was super helpful! Will definitely be back
Had a wonderful experience with James. Ask for him if you decide to come checkout furniture.
Great service and nice price.
Our salesman, Brian C., was very friendly and helpful. He knew exactly what I was looking for and made the ordering process very simple. He explained everything we needed to know and helped us get a great deal!
These guys are great! We bought a sectional and purple mattress. James was excellent and professional. Delivery and setup was 5 star.
James was my salesman. He was wonderful!! He was very helpful and patient and answered all my questions. I couldn’t have had a better person to help me. Thank you so much James!! I would recommend him to all my family and friends.
My whole experience was great after being overwhelmed at the hickory furniture mart I went into Ashley furniture and James came to the rescue and made me feel much better and now I’m currently waiting on my furniture be delivered Thursday
Joey was our sales rep, he was awesome! Very knowledgeable, listened to our needs and wants and he delivered! Great experience!
I or we had the best salesman in Ashley ! He explained everything more than 1 time Made us feel very comfortable.will recommend him to others!!!!!
James, at the Hickory store, was great. He got us just what we wanted AND at the right price. Thanks James!😉👍🏼
All in all a very experience. James the salesman left us on our own after pointing out where what we were looking was located. My wife and I were able to look things over on our own. When question arrived James was there to help in the way that I like. 10 stars for him. We made choices a breezed thru the process. The delivery was just smooth. Showed up within the time window we were given and set us up quickly. I will shop here again when need arises without question. Thanks James.
I went to Ashley Furniture in search of a recliner. James greeted me as soon as I walked inside & asked how he could help. I told him what I was looking for, and he was incredibly attentive and helpful throughout my entire experience. He was able to help me finance a power recliner and knocked hundreds of dollars off of the price because I purchased a Diamond protection plan. I would highly recommend Ashley Furniture in Hickory to anyone looking for affordable, quality pieces. James was very knowledgeable and helped me walk out with something I was 100% happy with. I do not like pushy salesman who are focused only on commission — James was the complete opposite of this. 10 out of 10 would recommend working with him when you visit!
Purchased mattress and with adjustable frame. The salesman Joey was very knowledgeable and an overall great experience. Now waiting on delivery so I can start getting good night 😴 rest.
Excellent service and low pressure. James was just the right amount of helpful. Recommend him and this store.
Poor quality furniture. They deliver to you and dump you off to another division of their company that you have to call every time if you have a problem. No sense of customer service at all. Will never recommend or purchase from again.
Ben helped us find the perfect couch! We gave him a detailed description of what we wanted and he made sure we got it. It fits perfect and looks great! Thank you Ben for all your help! We feel very confident about our purchase!
It was a wonderful experience, felt very comfortable with my sale person, laugh&had a good time&he explained every lil details. I will highly recommend him to everybody!!
Joey at the Hickory NC location was very helpful in my purchase of a nite stand . 12/11/2022. He explained in detail my applicable discounts, including the St.Jude donation. would certainly ask for Joe in the future. Lucille Sullivan.
I can't say enough about our experience and salesman Brian, from the minute we stepped into the store felt welcomed extremely helpful no pressure very knowledgeable about the products helped us find exactly what we were looking for and more. What an asset to his company!
It was a good experience. Our salesman, Ben was very helpful.
BRIAN CAUDLE at the Hickory store was excellent to work with.
Fantastic
They were most helpful and took a lot of time with us. Positive experience
Home Consultant Jamal at Ashley’s Furniture was the most amazing consultant I’ve ever met. Upon arriving he a great personality, gave me detailed information about pricing and their private event sale today. Allowed me to view the store and get ideas without following me around the whole store like most stores do. Toured me around the mattress department and gave me detailed information about each mattress. I will be back soon to purchase with him again & I recommend anyone who goes to this store ask for Jamal. Great experience & thank you for your help. Can’t wait till my bedroom set and mattress gets delivered ☺️😊
Joey took the time to help us find just the right table and chairs.
Great customer service!
Had a great experience at the Ashley store in Hickory, NC. Ben, our salesman, was great and we were able to settle on a nice sectional.
We went in looking for table and chairs. Brian was a great help in picking out the perfect table and chairs. Our delivery was perfect. We were updated every step of the way. The table and chairs looks great in our space. We would definitely shop here again. Thank you for outstanding service.
Customer services awesome !
Loved our experience w Ashley ,very pleasant store.Loved our shopping experience an thanks to our Salesman Joey we were well pleased. Will definitely be a return customer
Great experience! Thank you!
James Veurink provided exceptional service to me today. He took the time to break down our expected cost and provided details on what to expect on delivery day! If you shop here; shop with James Veurink!
Me, my daughter and granddaughter visited Ashley to check out some bedroom items. She decided on a beautiful set but decided to wait until her room had some needed work done but during the visit I found a perfect swivel rocker which I purchased that day. David was our salesperson and was very helpful and friendly. We enjoyed our experience very much. Thank you Ashley and David for your help
First time going to Ashley and purchasing an amazing quality of a chest of drawers also a bed which I love!! Also wanted to thank Joey he was very patient and nice with us showing us around what we were looking for so I highly recommend to anyone to shop at Ashley furniture in hickory !!!
James was able to help us quickly and efficiently. Gave us a great discount and was super helpful and friendly! Def would go back
It was a delightful visit we were looking for a recliner and we found just what we were looking for and our salesman was James and he was very helpful.
No comment yet.Till the order is complete...so far satisfied at this point.
Everyone was extremely helpful and professional. I told them what I wanted and they made sure I got it. Best Ashley Furniture I have ever had the privilege of doing business with.
Adam was absolutely great! He went above and beyond to help, and made everything so easy.
Quality furniture, great customer service and speedy delivery.
Thanks Joey for your time and expertise you made shopping for a mattress easy look forward to doing business with you in the near future
Staff was very knowledgeable and patience. Answered all my questions and set up a quick delivery time.
Have good experience with joie and chad. Thank you
Had a great first experience with Ashley’s furnishing. Everyone was so helpful especially Chad.
We had a great experience at Ashley! Found much of what we were looking for at affordable prices. James was so helpful, even going out of his way to help us carefully load our vehicle.
Excellent customer service and knowledge of the furniture and company.
First time buying a sofa and Joey was such a great sales associate! He made the process quick and easy and now I will soon have my very first couch that I love! 😻 highly recommended anyone shopping at Ashley’s furniture in hickory.
Wouldn’t shop anywhere else…Adam and Ben were super awesome fellas and customer service above 5 if I can rate higher 🤙🏽
Joey was very helpful and knowledgeable. We purchased a mattress recently and appreciate the advice choosing what mattress and cover to buy. Highly recommend this store.
Adam at the Hickory store was very helpful and courteous. He was patient with me and all my questions.
We worked with salesman Brian at the Hickory location. He was fantastic! He was very thorough showing us all available products, easily worked us through the payment and delivery scheduling process.
Joey, at the Hickory store was extremely helpful working with us to find the right pieces for our outdoor living space.
Ben and the rest of the team did an awesome job! Great Labor Day deals!
Everyone was super nice and James was awesome! He did a great job in helping my girlfriend and I find the couch we wanted and we was out in no time.
My wife and I were looking for an oak dining room set for our new home. James V. greeted us at the door and allowed us to roam about looking at all the floor models. He immediately started looking at the stores database for oak dining sets. We worked with him on the purchase of a very nice rustic table and chairs. Thank you James for the pleasant shopping experience and the jovial banter during our successful outing at Ashley Furniture.
Brian Caudle was very helpful helping us choose an adjustable bed. Shopped around and Ashley had best price. Delivery guys were quick and on time. Cleaned up afterwards.
Had a great experience at this location. James was very helpful and we will definitely be asking for him specifically for all our furniture needs.
James was fantastic! He was very informative but not pushy.
The staff at this store is so friendly and welcoming. Anytime I visit, I am greeted with a warm smile, but never feel like anyone is too pushy trying to help me. There is a wonderful, large selection to choose from and test out. Everything is tidy and spaced out nicely. It helps me imagine what my home could look like.
Everytime I have always been in the store it has always been clean and I was always asked if I needed any help with anything and I was shown everything I wanted to look at. Always a pleasant experience.
Went to buy a king size mattress. The salesman didn’t know much and didn’t explain the parts. We ordered a mattress, box spring and frame. He totally ordered stuff we didn’t need and had to return them. Then we ended up ordering a headboard/footboard/rails. They sent the headboard by itself and kept moving the ship date of the rails and footboard weeks and weeks out. It’s been two weeks since we got the headboard which has been leaned up against the wall and won’t we get the rest until mid September. Last time we get anything here.
Had a delightful furniture shopping experience.
We worked with ChadRidisill he was very patient because we asked a lot of questions and he explained everything to us did a great job
Our sales rep (Chad) was very nice and helpful. Prices are high, but we were able to get a bit taken off the bill. However, resulting price was still a bit steep compared to other items on-line. Good experience though!
Great experience! James was very helpful and made the process smooth and easy! 10/10 would recommend!
The guy at door that welcomes you in looks very rough. Looks like he has been living under a bridge. He can shave and clean up. Kinda had a odor also.
Got a new living room set and everyone was so nice, worked with Ben and he was very helpful would definitely recommend talking to him, very friendly, super helpful!
We bought a dining and living room set from Ben. He was great, friendly and no pressure. So helpful.
Brandon Marshall was great to work with. He listens to what you want & does all he can to help find best price for what you are looking for.
Great store
I had a great experience shopping at Ashley in Hickory. I worked with Ben who was very nice and helpful. And I love my temperpedic mattress!
Me and my fiancé came in simply looking at our best options for a couch, and there we met Brandon who helped us leave with purchasing one!! He took us around the whole store showing us our best options for what we were looking for after explaining to him our budget and style. He did an amazing job and was so friendly and awesome to talk to!! Thanks so much :)
I am shopping for my first apartment post grad. Brandon helped me find and purchase a couch that I fell in love with at a different Ashley location. He was great!
Really overpriced
They helped us out and gave us details on what we bought.
5 years ago we had a bad experience. This time turned that around! Brain assisted us. He was super patient, helpful, and kind. He had great knowledge and took the time to help us find what we really needed. They also had a promotion to raise money for St. Jude and give local children beds who do not have them. It's a huge bonus to make a purchase with that in mind. If you go, ask for Brian!
They worked very hard to make sure we got the best deal they could get use can not wait to receive our new future. We have bought a lot from them and it is always a great experience.
Brian gave us great customer service. He listened to our needs and helped us to find what would fit us best.
Joey was extremely helpful and answered all our questions. He helped us through the process of securing financing and was very professional and nice.
Lots to choose from at good prices. Friendly staff. James was a great help and I appreciated the “no pressure” feel. Definitely would go back.
The Customer service was fantastic. Ben was very friendly and knowledgeable and I highly recommend him. The whole experience was positive and I plan to shop there again.
I was there with a friend of mine to pick out furniture. We had the best time with our salesman Joey he was very informative on the pieces that we looked at, and if he didn't know the answer He researched it until he knew the answer. Wonderful experience would definitely buy from Joey again and Ashley furniture.
Only received 1 out of 3 items ordered. 2 showing delivered. Unable to get anyone on the phone from customer service after waiting for an hour.
Adam was very helpful and informative.
Brandon Marshall was awesome! He helped me pick out the perfect mattress and two cooling pillows! He answered all of my questions and was just wonderful! He made my shopping experience a very easy, smooth, and pleasant one! The store was nice and clean and easy to move around in! Overall, just a very positive experience!
Ashley Home furniture in Hickory is amazing!! We walked in and was met by James(who was very helpful and patient). We told James we needed to furnish 3 bedrooms for our new home. Within 20 minutes of looking around, we found the perfect bedroom sets. We would highly recommend Ashley's in Hickory... Thank you Ashley's
Joey was so helpful and very patient. He listened carefully and helped us find exactly what we were looking for. We love our new sofa and loveseat! Delivery was quick and we got a great deal. I highly recommend Ashley Furniture.
Went into the Hickory location wanting to get a reclining sofa and recliner, but due to mass inflation, that wasnt possible. Even so, Ben helped us find a sofa and recliner that both my BF and myself liked. He talked us through pricing, delivery, and all the other ins and outs. He never pressured or rushed us into buying anything that we didn't want or that was out of budget. He was amazing and the atmosphere was relaxing. They had an amazing selection of products. Definitely recommend coming here for furniture. Prices may be high, but they have a wide variety for everyone!
James V. was very helpful and patient with me and my family. The store looked amazing and James was able to quickly locate the perfect Entertainment unit and sleeper sofa for me. Delivery will be in 2 weeks and I’m so excited! If you’re in Ashley’s Furniture in Hickory, ask for James and I promise you’ll get expert care and amazing deals!
Brandon at true Ashley Store in Hickory NC is absolutely wonderful! He has always been helpful and has a super personality. My husband and I will always request his help if we ever need to make another purchase. He goes above and beyond to help in any possible way and makes the shopping experience fun!
I ordered furniture in October of 2021 I didn’t receive it until March of 2022 and upon delivery one side of the sectional was broken so they took it back and sent a replacement two weeks later that was the wrong color! So today they were supposed to deliver a replacement piece for the one that was the wrong color but Ashley furniture sent the wrong piece!!! 😡😡😡 I’m so upset! I was really hoping the issue would be resolved today but unfortunately it wasn’t so no I do not recommend anyone shop there!
Brandon is an excellent representative for Ashley! Brandon is knowledgeable, energetic and extremely bright. If zInneed help for my business Brandon would be at the front of the line!.
Would not give their Customer "Care" Department 1 star if there was a way to go star negative. Their sales peeps are outstanding in the stores. Standing behind their products is a different story. I bought a leather, power reclining sofa that is nothing like the showroom piece. Thought it only needed "break in" time since it was new leather. I was wrong and they won't do anything about it so I am. Bad review after bad review.
Adam was extremely nice and very knowledgeable! I had a good experience.
Great experience at Hickory NC location, James was very helpful and got me a great deal and worked in the warranty at lower cost.
Called to let them know I needed to furnish a whole house because mine just burnt down and the sales person's response was excitedly exclaiming "Oh that's good! Can't wait to see you here!" Really threw me off because I've just experienced a tragedy. That sales person was extremely insensitive and it just upset me that they were excited to profit commission off my traffic loss. Will take my business elsewhere.
Very friendly and helpful service.
Thanks James! So fellow furniture shoppers, James is great to help you do your shopping! He is kind, patient, knowledgeable, and informative. Look for him when you shop at the Hickory, NC location.
To be honest James our sales man was very great and helpful I really appreciate the love . Thank you!!
Will never do business here again. Brandon Marshall and the employees do little scamming sneaky stuff. Products are never available. They will keep prices high so their commission looks good. Not worth it.
I’d love to give a solid 0 here. We purchased a king bed set, mattress, adjustable base, dining set and sectional set. We specifically ordered items that we were told was in stock and could be delivered within a week. However, once we left the store, the story changed and by the time we figured out that we wouldn’t get most of it in time, we called to cancel everything that couldn’t - ie the entire order except the sectional. Not one person mentioned the cancellation fee when we called to cancel and no one talked about the almost $1000 that we paid in taxes that they wouldn’t refund. When I called today they said they didn’t refund the taxes that we were forced to pay out of pocket, they claim it was taken for the cancellation fee, that again no one mentioned to us. They are both liars and thieves and I will make sure never to shop here or recommend anyone here again.
(Translated by Google) They take too long to be able to deliver the furniture, I have been waiting since December for three beds to be delivered and they just tell me that in two weeks they will arrive and I have nothing waiting for my furniture for more than 5 months and nothing a very bad decision that I made at go to this very irresponsible store they do not deserve a star (Original) Se tardan demasiado tiempo para poder entregar los muebles yo ya tengo desde diciembre esperando que me entreguen tres camas y nadamas me disen que en dos semanas llegan y nada ya tengo esperando mis muebles por mas de 5 meses y nada una muy mal decisión que tome al acudir a esta tienda muy irresponsables nose merecen ni una estrella
Great shopping
I wanted a quality, comfortable sofa. I walked in and was met by James. We talked about what I wanted, a vision of my living room emerged. I left with more than a couch. Once my furniture arrives, I'll likely be back for more.
James was a great salesman, helped me and wife get a great deal!
We bought a recliner from Ashley furniture.Everything about the experience exceeded expectations. The sales person Benjamin Williams was knowledgeable and courteous. The retail experience manager Beth Queen extremely patient and professional.She went out of her way to help us. I can’t think of a time we were better treated. The recliner arrived in great shape. The drivers were helpful and courteous . I would recommend Ashley. Thanks ,Elizabeth Norene
Sales rep was knowledgeable and friendly. It takes me some time to make a decision. The sales rep answered all my questions and some I didn’t know I wanted to know. Upon completion before I left he gave me his contact info. He was very professional. I didn’t feel like a check mark.
We worked with Joe who was excellent. He knew exactly what we wanted, and the location, when we described what it was we were looking for and he was very knowledgeable about the pieces and the features of each we looked at. The whole experience was enjoyable right through to checkout. Thank you Joe.
Staff was very friendly and helpful
Have purchased multiple pieces from it. Sales people aren’t that great, but I still come to the store every time I purchase something so they can get the commission.
Good selectionn good prices and availability. James was very helpful without being pushy, and once we made a decision he was quite efficient in giving us our options and finalizing our purchase
The store and sales person are very helpful and friendly but customer service is awful, we bought a chairs and after trying to deliver it 3 times, all 3 were defective. The customer service lady did not want to do anything about it. Our sofa was defective to but we kept it anyway too.
Good experience. Chad at the store in Hickory was very helpful, didn’t hover over us but answered any questions we had. Delivery and set up was on time and quick.
We went in thinking we couldn’t afford anything. Me and my wife talked to an amazing guy named chad and he was so helpful. He did everything he could to get us the loan and even helped us get the price down. This is the best place to go for beds,couches, tables and other house hold needs. We are so thankful for them helping us fulfill our dream and getting us amazing deals. thank you chad and thank you Ashley homestore
Chad was the best salesman I’ve ever worked with at Ashley Furniture and I’ve been going there for years.
Great staff and service ! Joe was a genuine sales consultant and made sure i got the best price even matched internet price !
Steven is the one to see here when you are looking for new furniture and accessory needs
The young woman that waited on me at Ashley was friendly, caring, knowledgeable, and professional. She helped tremendously and even was able to get delivery within a few days. I’ll shop there again!
Maggie was super terrific. Stayed with me and assisted my purchase with ease. Great personality and report with people.
We were met at the door by Bryan and he stayed with us the whole time. Pointing out the different types of recliners. Once he came to a sale item we knew that was the recliner we wanted. He checked his stock, told us what date it would be delivered and we signed the delivery form. He also told us about the warranty and the delivery. How the delivery people would bring it into our home , set it up and take all the packing material with them. He also urged us to make sure that there were no defects, blemishes or anything that we didn't like. Overall it was a pleasant shopping experience. We will shop there again.!!! Jim & Rosanna
Helpful but not pushy staff
Edit: Almost 10 weeks since my order and the only update I can get it is "We're watching order order closely". Not sure what you know what the word closely means. I should have listened when i was told not to shop at Ashley's. Update: 4.5 MONTHS (was told 1 month, maybe a little more) after my order of basic, stock furniture, its finally in. Maybe. First Im told still waiting on one piece and itll be 10-14 more days. Then different information from someone else telling me it's all in. Which is it? Left hand doesn't know what the right is doing. On top of that, they don't act like they care or listen to anything I say. Just the same cookie cutter retail response over and over. Will absolutely be my last purchase from here and I will make sure no one I know spends a dime in this place.
Had an awesome salesman (Brian) and left with a terrific mattress
Adriana at the Hickory NC store was so kind and helpful. She was very willing to listen to my Aunts needs Thank you very much
Shopping with Ashley’s Homestore has been the worse possible experience that I have ever had. They honestly don’t even deserve one star. They have the poorest customer service that I have ever witnessed. I will never shop at Ashley’s or an Ashley’s wholesaler again. There isn’t any type of care given about the experience of the customer. I have been trying to return a couch for the past month because the delivery team was too lazy to try multiple attempts to get the sofa in my house. I called last week to reschedule the pick up and now I’m being told that there are no notes in the system stating that I did so. No one can ever give you a direct answer. I currently have a headboard with my rails due to no one knowing an estimated time for my delivery. There’s no communication between the customer service team and the warehouse which makes no sense. I know it doesn’t matter because I am one of a million customers but they have lost me as a customer forever and I will never recommend anyone to Ashely’s to furnish their home.
The furniture is overpriced and very cheaply made! Bought a sofa and loveseat…. Garbage! Sofa tore the first week of use, the cushions and backing are made of the stuffing you would expect in a cheap pillow from walmart, there very flat now after 2 years. The dining room table is made of very soft wood, dents easy, be careful not to place any thing on it that will condensate or there will be a permanent mark. Trust me once you purchace, you bought it! Buy it for looks dont expect it to last but a few years… 3 or 4 maybe!
We have been to the hickory location several times. Shopping today 11/13/21 my husband even tried to flag down one of the salesman. Not one person said they would be with us shortly or even acknowledge that we was there. The guy that he flagged down actually went to sit on a couch on the sales floor. It definitely cost them a sale. Again that’s not the only time it’s happened there.Not good with their service. But this will be my last time coming to this store 😡.
Great service. They took there time and making sure we found what we were looking for. Showed us different options and provided all our offers. We left satisfied and excited for our new living room suit that will be delivered soon.
Adriana was a big help with all the question that my parents and myself had on the sectional sofa. She is very polite and professional on her work definitely a good salesclerk.
I purchased a mattress from Ashley‘s furniture three years ago it was a used mattress they charge me $2000 a man came out and said it was defective I went to the store and to complain about the mattress they told me not to come back to the store corporate said that I assaulted Mrs. queen which was a lie and tell me not to come back to the store they was not given me a mattress
good customer service they have quality furniture
Went in to buy a new sofa. Walked around, didn’t feel pressured to buy anything. When we was ready and came to a decision the girl Maggie from the hickory NC store was awesome!! Helped me threw the whole buying process and got everything squared away with exactly everything I wanted. Excellent customer service!!
Brian was a super cool dude & made everything easy. He walked us through everything & didn’t miss any details. Would definitely refer someone to him :)
Adam and Brian were awesome to work with!!! So appreciate their helpfulness!!
Charles made the entire process for getting our nursery furniture smooth and easy. He has amazing customer service and a true pleasure to work with! Highly recommend working with Charles and his team for any furniture needs!
my salesman was very helpful with finding the piece I was looking for and also verifying the color of the sofa I was looking for.
Maggie was great! So helpful!
I bought a table and 4 chairs and I got a good deal plus I love it
Charles Turner does a great job. Explains all details, numbers, and process in a quick efficient manner, and is pleasant to work with.
Maggie was a very helpful in Hickory NC will shop more there
I have shopped at their stores before this one by far is my favorite I will definitely be returning to buy more items!!!!
Our friend James at the Hickory North Carolina store always makes it a pleasant experience, no high pressure sales, and always Quality Furniture
Great service . Lots of choices . Delivery was a lot faster than expected
We’ve been waiting 8weeks for our delivery and still nothing. We were told 4-6 weeks initially now they are saying they dont know when. Please re-educate your sales people and tell them not to tell lies about the delivery dates. We are thinking about cancelling the order.
I'm honestly blown away but the lack of customer care. I bought a living room set and the couch arrived damaged. I've been trying to get it fixed since it was delivered almost a month ago! The frustration of this is beyond anything. I've spoken to so many different people, sent in the emails that were requested, sent in the photos, went to the store and spoke with people and nothing! Buyer beware. So disappointed and now I am having to pay on messed up furniture. This is NOT how you should handle your business.
Joe was a great guy as he Was helpful and I was able to get my items way faster than what I thought I would have to wait!
What a great experience. The staff is informed about products and met our unique needs
We went to the Ashly Home store in Hickory and Charles was very helpful. We ordered a new TV stand and he was very efficient and friendly.
We have been waiting for 7 weeks for our furniture. Not sure when it will get off the slow boat from China. Probably the last time we will buy anything from Ashley. It is now past 8 weeks, still no word on when the delivery will happen. Frustration level is going through the roof. I guess China rules all.
Got a great deal and a great sales associate. It was a good experience.
My experience at Ashley was really amazing everyone was really nice and respectful. I have got my furniture yet but I am sure I’m going to enjoy it!
The young man OSCAR NAJARA was the best helpful friendly salesperson we have ever had .
James, our salesman, was great! Now, just waiting for the furniture to arrive.
I went to the Hickory NC store a sales rep James greeted me and assisted me right away he was very knowledgeable of the item I came in looking for and on others thru out the stores well I told him i was on my lunch time so he was able to do the whole process of placing my order and process finance for efficiently and promptly I was in and out in 45 mins I got back to work just in time I loved how attentive and professional he was the whole time he was managing my sale 💯 🌟 for James thank you I been a Ashley customer for past 3 yes and I will continue usi g your products for long time I get quality value and style along with great customer service from your sales personnel I thank you again and I thank Ashley to push his staff to give best customer service experience all the time
Salesman was great. Joe was patient and helped me find exactly what I was looking for. Thank you Joe!
Even though prices went up, still some good deals
Joe was great! He got us approved for everything we needed as well. Very patient with us as we brought all of our kids with us!
Staff were very attentive and took their time showing us different options. Knowledgeable and very nice.
Our salesman Charles was great. Love him. Not happy it will take 6 weeks to get couch though. And no clue if delivery will.be smooth or if couch will.be in good shape.
DO NOT pay for delivery and assembly! I purchased a dining table and chair set and payed for delivery and assembly. They shipped the chairs separate, so they said they would not assemble. I didn't buy them separate, but I guess they can do what they want to cheat the customer. Then I had to clean up after they left, because they left Styrofoam pieces everywhere. I have called and called, but customer service is a joke and repeats the same line over and over.
Very good shopping experience. Adam Willis Was helping us. Very knowledgeable and extremely polite.
Nice furniture.
DONT BUY ANYTHING FROM ASHLEY FURNITURE!!! I see all these complaints on delivery status. I been told it’s delayed due to Covid! I don’t believe that mess for one second. I’ll never buy another thing from here! Get it together people. When you spend a lot of money you want your furniture.. and not months later!! FYI if it was due to Covid then why was you having this problem before Covid??
Just a little pricey on some stuff
Got talked into the hassle free warranty because we have a dog. Couch showed up after three months and after a week it had a tear in the seem. Called in it and they had to order something to be sent to my house first, was gunna take 7-10 days. Showed up after 11 days. Called to let them know but they outsource the repairs and that the company would call me in 7-14 days just to make an appointment. Won’t be going back ::Update:: guy came out to fix it but the parts they sent were wrong. So now the new parts will be here in 7-10 days and then 7-14 days to schedule again, to fix a tear that happened a month into owning the couch
Always has great furniture and excellent service.
Great service and nice selection!
Prices are a little ridiculous. $450 for a coffee table that they assembled slightly askew on site, with the screws all crooked and stripped. The couch was pricey, but the worst parts: Inconsistent pricing, in store, online, and written promotions all different, RESEARCH. ALSO: THE WORST... how long it takes for them to ring you out when you know exactly what you want... I'm happy I don't need anymore furniture because I will not be going through that again. And then, there's at least a 2 week wait, but was told it could be 6 months before we got our furniture. The quality is very hit or miss. We got the best quality pieces we could. Go put your hands on the furniture
great staff. freindly service and will always match any price.
Never again will I purchase from Ashley's. Currently still waiting on half of my couch. Order was placed in NOVEMBER. The same couch is sitting in the store on display but they cannot give me it, nor can they give me a discount, nor can they hold off on my bill like I was told that I wouldn't pay for anything until I received ALL of my product. HORRIBLE EXPERIENCE. I was offered a $100 gift card....no help... I WANT THE OTHER HALF OF MY $3000 couch I'm paying for!!!!! FINALLY GOT MY COUCH DELIVERED AFTER 5 MONTHS. I ASKED FOR SOME TYPE OF DISCOUNT FOR THE INCONVENIENCE AND THEY OFFERED A $350 CASH CARD LOL!! NEVER SHOP AT ASHLEYS! THEY DO NOT CARE ABOUT CUSTOMERS AND DO NOTHING TO HELP FIX OR MAKE UP FOR THE INCONVENIENCE THEY CAUSE!!!!
My husband and I went in last night and walked around the whole store without being offered any assistance. We picked out several pieces of furniture that we were ready to buy. We went and stood up front where the sales people usually are but they were all sitting around a table talking and never acknowledged us. We got tired of being ignored so we left and took our business elsewhere.
Was told sofa & chair be delivered in 6 weeks took 3 mo only got sofa sent wring chair. Sofa had tear told them at delivery said would bring replacement now been 4 mo still no sofa. Finally brought chair 2 weeks ago. How you supposed to have half a set?
DO NOT BUY FURNITURE FROM HERE! Purchased dining room table, chairs and cocktail table September 5th, 2020. Going on 24 weeks, almost 6 months and no furniture, I called multiple times can never get help or an answer when it will be here. Would have never purchased if I knew this would be the outcome. Pay a little extra and get your furniture somewhere else. Will never be back.
The people at the store are wonderful. The people at distribution are awful. We ordered a mattress, two recliners, and an end table, the end of December. Was supposed to get our stuff the third week in January. They have pushed out our delivery twice. Mattress until middle of February. Recliners first of March. And now no date on end table. If you can't ship something don't sale it. Buyer beware. Ashley distribution centers/shipping sucks.
Very helpful and nice people mark was exceptionally helpful
Friendly staff although we were given a date that our furniture would be ready and were are now several weeks past that with no delivery date or completion date available. They give you a window that it is expected to be completed and when you complain they claim it can take up to 12 weeks. We are at week 7 with no update from Ashley Furniture.
Update: I did get my bed corrected still waiting on my mirror to be fixed correctly but my bed problem was fixed. This has been my worst experience of shopping for furniture. I haven’t got much help other than going into the store to buy my furniture; after that, it’s as if your business doesn’t matter. They delivered us the wrong size slats for our bed , and we called them two times to get the right size slats; they’re still wrong 😑. My mirror doesn’t have the right size boards to make it attach to my dresser. I had to call them because we noticed after the delivery men left that our AirPods that were in the room where they were putting our furniture had disappeared. We were told there was nothing they could do about it I’m sorry but I don’t pay somebody for a service just to be stolen from worse experience with them. paying off our furniture as quickly as possible so we can just be done with them.
Update regarding the Ashley’s Furniture in Hickory fiasco - 01-10-21 - we FINALLY have our refund! The best news, we never have to deal with this company ever again. The refund was started on 12-28-20 and didn’t hit our account until 1-10-21 this is absurd when it takes 20 seconds to take our money! Update 1-7-21 - no refund! Update 1-6-21 - no refund!! Update 01-05-21- still no response or refund!!!! Update 01-04-21 - still no response or refund, as promised! Update 1-3-21 - received a response to the google review wanting me to send a message to the reviews department. I did that when I originally posted this review and they also didn’t respond. I sent the corporate office an email with no response either. The only people I can even get to respond is the BBB! And still no refund. Update - 01-01-21 no refund as promised! Will give it another few days and will file another BBB complaint. Update 12-28-29- still no return call, so I drove out here ( 45 minutes away) and can you believe the manager acknowledged that he didn’t call me back nor did he return my emails?! Good news- our money will be refunded in 3-5 days and I will NEVER do business with these folks ever again! Update 12-27-2020: I was promised a call back by Jeff 12-26-20 & I still have not rec’d a call from him. Today is 12-26-2020 & If I could give this place a negative star I would. Where do I even begin with this nightmare of a transaction?! My mom and stepfather ordered a dining room table for my husband and I for a house warming gift in 08-31-20. We were told we would have our table by November 15th. November came and went and no table. Several calls to customer service & they basically just said sorry! Called the store and no one would return our calls and our emails were ignored. Finally, we get a call at end of November stating we would have it in December. It arrived, awesome right?! The middle leaf was BUSTED. We didn’t make a fuss about it. Now let’s back up, November 6th, my husband and I went into the store to purchase a bedroom suite, living room suite and a desk. After all the trouble we had already had with the dining table, we thought maybe it was a one time thing and we would try again! Worst idea of 2020. Our bedroom suite was promised to us by December 22nd. We got a delivery in mid December for a cot, I’m not not even kidding. No mattress for the cot, just a cot and a sorry for the inconvenience of not having your bedroom suite. Today, December 26th, 2020, I walk into the Hickory location and speak with manager Joe. First he seemed annoyed but after he saw that I’m the one that should be annoyed not him. He changed his tune some... some! He tells me he would “ fire off an email and I will call you back about your bedroom suite.” Not a call back about my bedroom suite & anything for my office. Mad is an understatement. They had a much better attitude they day we swiped our card for all of this. We had our picture taken because it was the million dollar sales mark for the year for Charles the sales manager! I asked the manager Charles about all of the horrible reviews before we bought anything. His response to us: we sale the most furniture a year than anyone else around and there’s a reason for it. I will never do business with them again. Over promised, under delivered! WSOC-TV WBTV News Ashley's Furniture
Great sales people.
I ordered an upholstered bed in June and every two weeks Ashley's would tell me it was being delivered and its December now. I finally called to cancel my order and Ashley's still charged me for a protection plan and delivery. So they only refunded me for the bed. How am I getting charged for a protection plan and delivery for something I NEVER got?
The salesperson at the store was very helpful however the delivery was a nightmare. We ordered on Monday November 30 and was told they would deliver on Wednesday December 9th. I told them I would need a evening delivery due to my work schedule. I get a email on Monday the 7th telling my delivery was scheduled between 11:30 and 2:30 pm on Wednesday. I called customer service and explained I had to have a evening or weekend delivery. We rescheduled to Saturday the 12th. They call Saturday afternoon to tell they would not be able to come then either and rescheduled to Monday from 11:30 to 2:30. I explained I could not do that time due to work. We worked it out for them to deliver to the store instead and I would pick it up that evening. Well today(Monday) morning I get a call that the delivery drivers are 30 mins away from my house and not delivering to the store!! I ended up having to leave work and rush home to accept delivery. Not a happy customer!!
I'm a repeat customer. Exceptional Personalized Customer Service each and everytime. The more I go In the more and more I feel like family.... the way it should be. Here's my latest purchase.... a desk that was only 120.00😍
Would truly like to give this experience 0 stars.This is a lengthy-but thorough-recount of our RECENT experience(AF Hickory, NC).Sept 19,2020 my wife and I went to look for new living room furniture,spoke to salesman Charles Turner upon entering-seemed VERY knowledgeable and not pushy.Found exactly what we wanted,purchased,andwere given a delivery date of Oct. 31,and we were fine with waiting 42 days-(paperwork only says “ASAP”-didn't think anything of that at the time).From Sept 19-Oct 31,around 12pm.we hadn't heard anything from anyone(prepped our home in advance-took out our old couch&had to remove railing from our front porch to get old out and new in)so we decided to call them ourselves to see where our delivery was.1st person said that our ONLY delivery date was Dec.15-confused, she transferred us to the store to speak to Charles,who took our #,said he would call back in a few minutes. We waited 2 1/5 hours for a call-with no living room furniture to even sit on, with a 1 year old-had to call THEM back.2nd person, constantly apologizing that we were receiving “misinformation”, said the “best option” for us would be to wait until we received the sectional on Dec.15, then file complaint and we would be offered “fair”compensation.Fast forward to Nov. 2, I receive a voicemail from "Mike" at AF saying that he's got some "pretty good news" and they would have the sectional in the warehouse on Nov. 17&that we needed to call them ASAP to get it scheduled.*having no furniture,sigh of relief*We called the next business day,only to speak again to someone in customer service telling us that we had AGAIN received misinformation,that there isn't anything that they can even schedule until the furniture is actually IN the warehouse.Fast forward to Nov.17-when the sectional is supposed to be in the warehouse-we call not long after opening,spoke to another that is now informing us that the sectional is not there.There isn't anything she can do or schedule,instructs us to call back closer to closing to"see if they've received the sectional".We call back about an hour before closing on Nov. 17,to be told that the sectional had not arrived,and that WE didn't need to call them...they would call us(also apologizing for the "misinformation").Talking later that evening(something we should have done in the beginning,we decided to look up reviews and see if anyone else was having any issues with AF-going back almost ONE year,every.single.review.was HORRIBLE.)People were being stolen from,a TEACHER having to take off several days after being evaded by delivery information,their homes were being destroyed AND the furniture they had JUST purchased was being destroyed by the delivery crew-ALL with NO apology,or compensation.Scared,we began to look into cancellation details-we just don't have the money to repair MORE of our home or be stolen from,etc.Fast forward to Nov.21st,we received a TEXT message that NOW the sectional would be delivered on Nov.24(we will be on vacation).My wife and I were so stressed out,we decided to cancel the transaction.We called and spoke to a woman,she transferred us to the store, spoke to a very rude man, he cancelled our account.We then received a call approx.5 min.later from CHARLES-who seems to only call back when you CANCEL-saying that our delivery would be here Tue,we informed him that we just wanted to cancel we no longer wanted to do business with AF,and were hung up on. We have no furniture,and still feel like we made the right decision.
Unless you like stores that make you wait over 4 months for your product, deceive you with false expectations and don't communicate with you. I was not notified when my delivery date changed, when my delivery date was scheduled, or when my order was on the way! Buy your furniture literally anywhere else. Buyer beware!! Update! We finally got a date for our order to be delivered, They showed up almost 2 hours outside of the delivery window and delivered our merchandise BROKEN, the delivery team refused to take the broke merchandise and put it back on the truck and left without explanation while we were on the phone with customer service. We were left with broken, unusable merchandise for over a week while we waiting for a new part to be ordered and delivered. Once the new merchandise arrived we had to call and schedule another delivery team to come out and assemble the furniture. When the new team arrived almost 2 weeks later, they BUSTED the new furniture by using the wrong screws. They told us they busted it and left without explanation. They left the merchandise in our home busted and halfway assembled . We now have to wait another 2 weeks for them to send out new pieces and schedule another day for the assembly team to come back out and fix the busted furniture. At this point we have had to take take 3 days off of work to have spent countless hours on the phone with customer service!! This has been the absolute worst experience with a company that I have ever had!!!!
Most unprofessional business. I can’t get in contact with anyone at this store. When you’re paying this much for furniture they should let you know when the delivery date changes multiple times. When the furniture didn’t show up I drove all the way to the store to get some answers and we were given a new date and I specifically asked if this was a set date and she said yes and now our furniture is not coming and apparently still pending. Not to mention we payed half in full so we could get these pieces on time and they can’t even give us a date. A waste of money. Her solution was to wait 10-12 weeks and if it doesn’t come to cancel the order.
Bought 2 couches in July 2019, by October 2020 my couch was broken in half. Bought the protection plan, which was very pushed by salesman, oh guess what they want to “fix” my couch instead of replacing a completely broken couch. I will never do business with Ashley furniture again! Very cheap made furniture, for very expensive price! Turned my couch over and it’s pretty much made of chip board! Wouldn’t recommend at all!
First and foremost... this has been one of the WORST experiences I have ever had with Ashley Furniture. The very first thing I bought from them had been a bedroom suite. That experience was flawless. They were very informative, and kept me in the loop with everything from ordering up to the delivery. I was so Impressed that I decided to purchase a sectional from them as well. Feeling like a valued customer I went on Labor Day picked out the sectional and ordered it. Here is where the company really took a turn. I was informed by my sales rep that he would contact me and let me know when the delivery would be. I waited a week, and NOTHING. I called the company tracked down the order and finally received a delivery date. NO THANKS TO ASHLEY FURNITURE. My delivery date was given to me for Oct. 22. I received a phone call on the 20th of October confirming the time and deliver window of 11:30-2:30. Being a teacher this required me to find a substitute to fill in for my class. I received a phone call at 9:45 AM on the morning of the delivery explaining that the truck had broken down and that I would be updated with a time. At 3:30 PM I finally received a phone call saying that my delivery would be pushed to the next day at the same time frame. I put in for another substitute for work and waited Friday. 11:30 came and NOTHING 1:30 came STILL NOTHING... 3:30 NOTHING. I made countless phone calls and sat on hold Waiting for someone to give me answers. A lady FINALLY told me that I could track the driver online. NOT TRUE. My information kept saying not going please contact service... called the number waited another 30 minutes to talk to someone. IT IS 5:00 ON A FRIDAY AND STILL NO CALL OR COUCH DELIVERY. Two days worth of work that I missed but don’t worry ASHLEY FURNITURE will get their money, but they will require you to sacrifice more of yours. NEVER SHOPPING HERE EVER AGAIN. Sending everyone I know somewhere else. Good luck with this service.
After shopping for living room furniture for about 2 years we finally decided on a set and purchased from Ashley furniture. BIGGEST MISTAKE EVER!! It took several weeks to recieve our furniture which was okay. Then delivery day comes....TOTAL NIGHTMARE! The delivery guys had no regard for our purchase or our home. I called Ashley customer service while they were in our home on the 1st piece they brought in the house. I was assured Ashely would take care of my issues. The delivery guys left deep scratches in my hardwoods, knocked paint off of walls and door facings, and scratched and ripped the furniture. I called customer care again before they left and made them aware of the issues. This was 2/14/2020 and now we are into October and still no resolution. I have called numerous times and asked to have a supervisor contact me....NO LUCK! There were some repairs on the furniture Easter weekend and the repair guy needed more materials in which he said he would get ordered and shipped to us. After numerous calls I have 1 of the pieces and waiting on the rest. Yes I know there is a pandemic and a lot going on in the world, but the lack of communication and customer service is unacceptable! The contracted delivery people of course takes no accountability for their team and we are left with damages to our home and the furniture. I would definitely never make another purchase from Ashely Homestore; nor would I recommend them to even my worst enemy! Steer clear of making purchases as they could care less about their customers and then you are left paying for furniture that you could get elsewhere cheaper and spare yourself a lot of headache!
After shopping for living room furniture for about 2 years we finally decided on a set and purchased from Ashley furniture. BIGGEST MISTAKE EVER!! It took several weeks to recieve our furniture which was okay. Then delivery day comes....TOTAL NIGHTMARE! The delivery guys had no regard for our purchase or our home. I called Ashley customer service while they were in our home on the 1st piece they brought in the house. I was assured Ashely would take care of my issues. The delivery guys left deep scratches in my hardwoods, knocked paint off of walls and door facings, and scratched and ripped the furniture. I called customer care again before they left and made them aware of the issues. This was 2/14/2020 and now we are into October and still no resolution. I have called numerous times and asked to have a supervisor contact me....NO LUCK! There were some repairs on the furniture Easter weekend and the repair guy needed more materials in which he said he would get ordered and shipped to us. After numerous calls I have 1 of the pieces and waiting on the rest. Yes I know there is a pandemic and a lot going on in the world, but the lack of communication and customer service is unacceptable! The contracted delivery people of course takes no accountability for their team and we are left with damages to our home and the furniture. I would definitely never make another purchase from Ashely Homestore; nor would I recommend them to even my worst enemy! Steer clear of making purchases as they could care less about their customers and then you are left paying for furniture that you could get elsewhere cheaper and spare yourself a lot of headache!
After shopping for living room furniture for about 2 years we finally decided on a set and purchased from Ashley furniture. BIGGEST MISTAKE EVER!! It took several weeks to recieve our furniture which was okay. Then delivery day comes....TOTAL NIGHTMARE! The delivery guys had no regard for our purchase or our home. I called Ashley customer service while they were in our home on the 1st piece they brought in the house. I was assured Ashely would take care of my issues. The delivery guys left deep scratches in my hardwoods, knocked paint off of walls and door facings, and scratched and ripped the furniture. I called customer care again before they left and made them aware of the issues. This was 2/14/2020 and now we are into October and still no resolution. I have called numerous times and asked to have a supervisor contact me....NO LUCK! There were some repairs on the furniture Easter weekend and the repair guy needed more materials in which he said he would get ordered and shipped to us. After numerous calls I have 1 of the pieces and waiting on the rest. Yes I know there is a pandemic and a lot going on in the world, but the lack of communication and customer service is unacceptable! The contracted delivery people of course takes no accountability for their team and we are left with damages to our home and the furniture. I would definitely never make another purchase from Ashely Homestore; nor would I recommend them to even my worst enemy! Steer clear of making purchases as they could care less about their customers and then you are left paying for furniture that you could get elsewhere cheaper and spare yourself a lot of headache!
This place is terrible.
Honestly it&'s pointless to even write a review due to the other 1000 horrible reviews. This is the worst experience I have ever had. Not only did I buy the furniture and leave my information but they called someone else about my furniture and delivery change date. No one has contacted me at all. This is the worst place I have ever been to and I hate I even gave them a chance. BEWARE. Read the reviews before you purchase it is allllllllllll true!
Honestly it's pointless to even write a review due to the other 1000 horrible reviews. This is the worst experience I have ever had. Not only did I buy the furniture and leave my information but they called someone else about my furniture and delivery change date. No one has contacted me at all. This is the worst place I have ever been to and I hate I even gave them a chance. BEWARE. Read the reviews before you purchase it is allllllllllll true!
Go and see Dawn... she was fantastic!!! but can't say the same for management. We actually ended up having a nightmare of a time canceling due to the furniture not arriving at a promised time after asking multiple times if the furniture was available! Got a lame excuse after excuse and then attempted to charge a cancelation fee ... like I advised them this isn't the last piece of furniture I will purchase but be sure to read the terms and conditions of their contact. My contract for my house was easier than this! Horrible experience at the end and we missed out on other furniture because of this supposedly great deal and even was advised our great furniture would be here before guest came into town. So we ended up get furniture thankfully last minute at a local joint which was in stock!
They have canceled my delivery date 4 times. I was told it would be here Thursday so I gave away my shift at work and lost out on money. They canceled again at the last second .
I bought a living room suite. Junk every pec has feel apart. I have asked to exchange or money back. Only option i have is having them come and put it back together. It last a bit then it falls apart again. Its not a year old yet
Run. Unless you like stores that make you wait over 2 months for your product, deceive you with false expectations and don't communicate with you. I was not notified when my delivery date changed, when my delivery date was scheduled, or when my order was on the way! It's a good thing I happened to be home because they just showed up with 0 notice. Upset about your terrible experience? Too bad. They'll offer you a $200 store gift card or maybe 5% off your order. Buy your furniture literally anywhere else. Buyer beware!! I left the store with the expectation of delivery within a week. They were not up front with me AT ALL during the entire experience. Will never buy from here again.
Great service. Didn't have what we needed, but friendly and helpful.
Great place. People very friendly.
If I were to rate this lower I would, this company is a pure annoyance. It’s not worth the time and money. They drove past the location while I was on hold. I don’t recommend this to anyone unless you have nothing better to do except waste one week of your life.
A man by the name of Charles was very communicated when he was selling the furniture but now will not communicate with us as half the furniture hasn't been delivered and that everything must be out but part of the set hasn't been delivered.
Do not buy from Ashley. My husband and I went to Ashley to buy a sofa that they said it would be delivered to us on June 9 but they called us the day before that they had a manufacturing issue so it would be delivered to us June 20 but then they still had a manufacturing issue so it was to be delivered to us june 23 but nope they change the delivery July 2 but we just got a call saying that they have a manufacturing issue again so it won&'t be until July 23 before we get the sofa. The funny thing is my old brother went to Ashley to get his sectionals 2 weeks after I did and he got his but I&'m still waiting for a small sofa. We bought the sofa May 13 and its now July and we still don&'t have our sofa.
Do not buy from Ashley. My husband and I went to Ashley to buy a sofa that they said it would be delivered to us on June 9 but they called us the day before that they had a manufacturing issue so it would be delivered to us June 20 but then they still had a manufacturing issue so it was to be delivered to us june 23 but nope they change the delivery July 2 but we just got a call saying that they have a manufacturing issue again so it won't be until July 23 before we get the sofa. The funny thing is my old brother went to Ashley to get his sectionals 2 weeks after I did and he got his but I'm still waiting for a small sofa. We bought the sofa May 13 and its now July and we still don't have our sofa.
Would be 5 stars but lied about delivery date.
Very helpful staff. Big selection at reasonable prices. After the purchase the problems start. Delivery showed up with no tools to assemble as agreed. Offered my tools (allen wrenches), but they insist on using drill bit for allen bolts, which they didn't have. Left boxes unopened in our dining room. Upon opening we found damage. Called customer care and were told numerous times that once we accept delivery they are not responsible for damage and furniture cannot be returned. Explained circumstances and that inspection is not possible while still boxed up. They reiterated that they will not take the furniture back. Guess better business bureau is our only recourse BEWARE DEALING WITH THESE PEOPLE
Nice staff very helpful. Would have gotten 5 stars but. Can only buy limited things from store directly. They must be ordered then shipped
I purchased a sofa and had the delivery date set for May 12th. I called to reschedule for May 14th instead so I could be home. After calling and CONFIRMING TWICE that my sofa would be delivered I found out on the 13th that my delivery was cancelled! The lady I talked to said she could not call the warehouse but could only email and now I have to call them back in 2 hours to see if they can bring my sofa! It's completely paid for and I don't know when I'll get it! DO NOT BUY ANYTHING FROM THIS STORE!! These people are idiots and their communication with each other is a joke.
A month after my purchase and im still sleeping on the floor with my new bed stacked in the corner because of no hardware.
We ordered a three piece set at the beginning of March and was advised it would be delivered "three weeks later." Three weeks later only two of the three showed up and was told it was going to "April 23" for the final piece to be delivered and on April 22nd was advised the piece was not delivered to the warehouse and would not be available for delivery until May 14th.. Never again.
HORRIBLE EXPERIENCE**** I'm giving 2 stars because it is a lovely set. The salesmen were nice and that's it. We have have waited 10 days for screws for our bed and still don't have any. Delivery guys made a mess in our yard. First and last EXPERIENCE with them.
Brian was AWESOME! He stayed past closing to help me and my husband purchase furniture to put in our new home. He wasnt pushy at all and answered all of the many questions we had to ask. Got a PHENOMENAL deal. Overall, it was a very pleasant experience.
Clean, well stocked,presentation very nice. Great knowledgeable and staff.Sales are not great, or reasonable.
Would not recommend to anyone! Went to the store on March 1st, ordered our things and was told that it could be delivered on March 10th or we could pick it up on March 13th. We chose delivery and paid the $99 fee and was told they would call 2 days before and the day of delivery and that our things would be delivered between 12:30 and 3:30. March 10th rolls around and they call around 11:40 am and I missed the call, so not even 5 minutes later I call back and I’m directed to the distribution center and I explained that I missed the call and asked if it was for my delivery and was told yes, it’ll be delivered between 12:30 & 3:30. Well, 3:30 comes and nothing, so we call and they say they cancelled our shipment because no one answered the phone and to call back the next day because our account is now locked and they can’t do anything. Call back the next day and they tell us that it can be delivered on March 19th or we can pick it up, so we asked that our delivery fee be refunded and we’ll just pick it up.. was told that would take 5-7 business days, but anyways went and picked up our stuff today, got back home and got it unloaded only to realize that they didn’t put any hardware with our stuff. Called them about the missing hardware and was once again told that our account was locked to call back the next day and even then it would take 5-7 business days to get the hardware! Will not be buying from Ashley’s again!
Bought a bedroom suite on January 11 paid in full. Originally supposed to be delivered on February 5 but truck was full and one nightstand was on backorder and we were ok with that . We worked it out so that our set would be delivered on February 24 and get the nightstand that was on backorder would be picked up at a later date. Then on the 24th no bedroom set and no call about them not delivering after I had moved my schedule around for delivery. When I called them about where my $9,000 set was all I kept getting told was sorry and we are working on it no idea when it will be delivered. They left for the day with no answers. Can't blame the salesman all he did is sell us the set. The distribution center took it off the truck and pushed my delivery back to who knows when. I will never buy from this place again and don't reccomend it to anyone else. Very unhappy with the service from the the distribution center.
Great sales person, delivery guys were great......That is all. My first experience buying from Ashley and my last, spent close to 7K. Delivery came in wrong. I was mislead/lied to about 4 times. Called GM, he didn't return my call. Went back up there to possibly take the SHOWROOM set, it was damaged. GM was to call me back again and again did not. The great salesman did call me and ultimately it ended with me returning majority of the items. I spoke with 5 different customer care personnel, a few were completely clueless, a few were not. Overall the worst purchasing experience I have had in my 36 years on this planet. Do yourself a favor, listen to all the bad reviews. Be smarter than me and stay away from this horrible excuse for a furniture company. Update: Since I cancelled my order a total of 5 large packages have been delivered to my house from Ashley Furniture. I have called to return these packages and have been told twice to just throw then away. Unbelievably wasteful, another reason this company is the worst.
We purchased a dining room set and living room furniture in November of 2019. The purchasing experience went great. The dining room set arrived in a couple weeks and the delivery experience was perfect. The living room set arrived a month later and the workers had trouble getting the sofa in the house. I told the delivery men that they will have to take the legs off the couch to get it to fit into our home. My wife and I removed our old couch the night before and removed the legs and got it out of the home with no issues. They refused to take off the legs to the couch. Then while trying to get it into our home they dented our exterior door, tore up the frame of our storm door as well as removed paint off the storm door. They didn’t get the couch to fit. I asked them to stop and they said taking the door off would get it in then took the door off and tried again and ran the legs of the couch up and down the wall ripping through the drywall. They then took off the legs and the couch fit with no problems. Once the couch was in the couch was severely damaged. In retrospect I should have made them stop and leave. They are going to replace the couch but denied coverage to fix any damage to the home. They stated we signed a release of damage from them and we assumed we did. Come to find out it was not our name on the damage release waiver (knew we wouldn’t sign that after what they did to the home) and they still denied it stating we said we signed it. We learned that their return policy and damage policy is setup so that if you wait until they leave your property their is nothing you can do to seek damage other than taking them to court. Please note that we expect the minor dents and dings related to moving furniture and expected scuff marks on our wall. We did not expect multiple dents and dings and the multiple gouges to our wall and believe it went so far as to be negligence on their delivery providers. Most likely everything will go good with your purchase but know that if it doesn’t they will not help you at all. If this happens to you make them take back the furniture immediately and definitely don’t sign anything especially before the items are in your home and inspected.
I love this place! Everything is so well made and beautiful. The sales manager helped us pick out a beautiful sofa and got us the best deal possible! So happy with the service, would happily recommend.
Delivery sucks .
We ordered the Besteneer dining room table and were told it had a delivery fee of around 100.00. While being delivered the men completely destroyed our driveway that we had just had sown grass seed and lined with gravel evenly down the sides of the asphalt. We called to complain and all they could do was say sorry. I do not recommend delivery from this business.
Bought two recliners and we were told they couldn’t deliver to Boone so we had to go to Charlotte to pick them up. When we got home the zipper that holds the stuffing in was broken. After multiple calls and emails to the main customer support they said the hickory store would be contacting us. Never have heard back from them and can’t get ahold of anybody that is willing to help us!
Can I give them half a star? I came in around Thanksgiving and spoke with Charles Turner. Other than the fact he sat on the arm of the recliner which drove me crazy he was a good enough salesman, so I thought. We found the furniture we wanted and I told him what I was willing to pay. He started the process and ultimately got us around where I wanted to be. I asked for at least an estimate of a monthly payment. He told me it would be $75 per month. Fast forward a month when I got the bill. My monthly payment is $187 per moth. After I kick-started my heart I spoke to the finance company and found that the terms of my agreement is and has been common practice within their company. I immediately called and tried to reach Charles and was given the run around. I was not able to reach him and was ultimately told I would get a call from him. After a couple days I finally reached him after I called back in. He said he would find out whats going on and reach back out. I waited a couple days and had to call back in (surprise). At this point I've asked for a manager and have yet to receive a call. I finally called and spoke to someone in "customer care". She attempted to reach him and when she came back she informed me that she talked to him and that he in fact left me a voicemail saying there's nothing he can do. I DID NOT receive a voicemail. I asked that I at least get a call from a manager offering an apology. To date I've gotten nothing. Firstly, I will no longer shop at Ashley and I will make it a point to share my opinion with anyone that will listen including the BBB. Secondly, if you feel like you need to shop here stay away from Charles because he is either an idiot for not knowing the policies of the finance companies they work with or a liar for getting the sale regardless of what lies he has to tell. While I know he will never see this nor be man enough to respond He should be ashamed.
We had a good experience when picking out and ordering our furniture. Dawn at the Hickory store was really good to work with. That is where the good experience ended. We elected to pick up the furniture from the Distribution Center in Rock Hill, SC, since it is very close to the address it was going to. I verified with 2 different people that that date we were planning to pick up was good and that the furniture was available for pickup. Two family members drove one hour with a trailer on Sunday, January 5th, only to be told that they were in the midst of inventory and they could not pick up. An Ashley staff member automatically moved the furniture into delivery status (stating the delivery fee would be waived). After many phone calls and reemphasizing the 8 mile proximity to the delivery location, I was told that the first available date would be January 28th - more than 3 weeks later. I also explained that the existing furniture had been moved out pending the arrival of new furniture. It did not matter. They seemed more concerned about who told us the delivery fee would be waived than anything else. Despite follow-up calls and a pending negative review, Ashley would not budge. They are totally inflexible and do not take responsibility for their neglect. Terrible customer service once the purchase is made.
Don’t waste your time with Ashley furniture unless you are willing to wait months for your furniture to arrive. Excuses after excuses. I should have read the poor reviews before wasting my time with this poor excuse of a furniture company. Too bad there isn’t a -10 star option!
Pretty stuff
Great furniture selection and negotiable prices. Only downfall is they follow you around the entire store, even after telling them you're just looking.
To start with, the man helping us seen someone looking at something a little more expensive than what we were getting so he just left us and started helping them. Now our furniture delivery has went from Dec 9 to Dec 23 to first of Jan then they had the nerve to tell me to be patient it was just submitted on Jan 1. Looks like I'm gonna have to get a lawyer to get it delivered. Also paid $300 delivery fee. For what.....
The sales person and the store was wonderful. The delivery has been nothing but a hassle. One of my items was broken when it was delivered, now they’re delaying my delivery for the third time because there’s more items broken. Buyer beware!!!!!
The sales associate was very kind and not overwhelming love the mattresses they have
Great furniture store !
It's worse than buying a car they go back and forth with their closer wasting people's time
Great sales person, delivery guys were great......That is all. My first experience buying from Ashley and my last, spent close to 7K. Delivery came in wrong. I was mislead/lied to about 4 times. Called GM, he didn't return my call. Went back up there to possibly take the SHOWROOM set, it was damaged. GM was to call me back again and again did not. The great salesman did call me and ultimately it ended with me returning majority of the items. I spoke with 5 different customer care personnel, a few were completely clueless, a few were not. Overall the worst purchasing experience I have had in my 36 years on this planet. Do yourself a favor, listen to all the bad reviews. Be smarter than me and stay away from this horrible excuse for a furniture company.
Great sales person, delivery guys were great......That is all. My first experience buying from Ashley and my last, spent close to 7K. Delivery came in wrong. I was mislead/lied to about 4 times. Called GM, he didn't return my call. Went back up there to possibly take the SHOWROOM set, it was damaged. GM was to call me back again and again did not. The great salesman did call me and ultimately it ended with me returning majority of the items. I spoke with 5 different customer care personnel, a few were completely clueless, a few were not. Overall the worst purchasing experience I have had in my 36 years on this planet. Do yourself a favor, listen to all the bad reviews. Be smarter than me and stay away from this horrible excuse for a furniture company.
Sales person didn't know anything. Not very helpful. Ended up just leaving.
Nice furniture but when delivery came there were several scratches on several different pieces.
If you go to a store, get the BEST DEAL POSSIBLE by looking at THEIR ONLINE PRICES! They are usually MUCH CHEAPER. I got a great deal this way. ;) Prices in-store are marked up so that when they have their 25% off sales (usually monthly), they can discount their furniture greatly. You can also go at the end of the month when they are trying to meet budget and haggle... I was charged a lot more when placing the order, but I called back within 3 days and got them to mark my price down to their online site. Hope this helps!
The employees follow you around and don’t let you look. They’re rude and unpleasant. All about who gets commission!
Never will buy from Ashley Furniture again! We purchased a 7 piece bedroom set from the Hickory Location two years ago for over $3,000 and the bed has fallen apart ever since, along with the leg off of our chest of drawers, and the door off our wardrobe is flimsy and off track. Obviously cheaply made and a huge rip off! Highly do NOT recommend.
Pricey.....furn looks all alike
Very good service - thanks Charles
It was a great experience!! We thought we knew what we wanted for a mattress so Chris and Adam showed us what we wanted. The more questions they asked about our back problems the more it became clear we needed a different mattress. They were very knowledgeable and helpful, we can't wait for it to be delivered. We also ended up buying a sectional sofa. They didn't rush us or high pressure sell us, we took our time and chose some great furniture for the media room.
Miserable experience. We bought a living room set. We are working on loveseat number 4 because they can't deliver without causing damage. Try getting someone on the phone to replace. You'll wait an hour at least to talk to someone. Never buying from Ashley again. Update 9/5/19 - Its now over a month later and we still do not have the sofa we paid for. We've had to work with "Saw Enterprises" to get the sofa repaired but the repairs do not leave the sofa looking factory. Saw is TERRIBLE to work with. Expect to be on hold for hours. And, by default, this must mean that Ashley couldn't care less about you as the customer. Again, NEVER buying from Ashley again. We recently convinced both sets of parents to buy from Wayfair instead. Wayfair isn't perfect, but they do a lot better job than Ashley.
Beautiful store, lots of parking. Amazing Labor Day sales prices. Good quality furniture.
Very friendly service! 😃
Pushy sales girl
Went into Ashley's to look around and was greeted by an older man nicely and told him I didn't need any help at all but as soon as I went into their mattress department, I was followed by another worker 30 seconds after. The old man who greeted me came to me (mind you this other worker left as soon as the old man came to me) and told me, that the mattresses I was looking at were 4,000 dollars and that he could find one that "looked" like it was on my budget (which I never said a budget) pointing to another side of the department. First of all, judging by appearance was a shitty thing for them to do and second of all they need to do a better job at training their staff cause they literally had followed me around when I stated that I didn't need any help, making it seem like I was planning to steal whatever was in their store. It was rude of them to assume that I couldn't afford anything in their store. If anything you should make sure your customer gets the best of the best things and don't assume that just because they look a certain way, don't mean they can't afford "4,000 dollar mattresses." Definitely don't plan to come back to this place, it's trash!
A nice woman helped us look for what we needed. Didn't buy that day but the help was much appreciated.
My husband and I purchased a king size mattress w/ adjustable head and foot base in the store back in January 2018. A year later, this mattress has sunk in the middle and it started to cause back problems to where now, it’s unbearable. My husband and I are not overweight people. Between his weight and mine, is probably just a little over 200lbs. We called the store to complain and they sent us an inspector just to find out that based on their inspections and measurements, it did not meet the measurements for the warranty to cover it. I called the customer service and all they had to say was that they could send another inspector but has to wait 90 days after the initial inspection. And since it has been over 90 days purchased, all sales are final. The inspections are useless and ridiculous! That doesn’t change the fact that the mattress we have purchased from them over a year ago is very expensive and it has already caused us back problems! I wake up every morning with my back hurting! I wouldn’t even bother taking the time to complain if it wasn’t for the fact that we have invested in this mattress just for it to give out a year later! Good quality mattress supposed to last over 5 years before you start having problems! But not the SF Almandine Plept King mattress we purchased!!! My intention was not to get a refund, but to get the warranty to give us a replacement so we wouldn’t have any more back problems and we can be satisfied with them again! Unfortunately, that wasn’t the case here! Lesson learned It was a total waste of my time, waste of my money, and waste of my effort. I will never again purchase anything from place!!!!
Friendly employees who do everything they can to make you and your family happy with what you need for your home
Very good quality furniture. I had a problem with a couple of things one item had to be replaced and the other repaired and they were on top of making sure everything was satisfactory.
Really friendly and courteous service! Met my mom's need on a chair.
I recently purchased a living room set and bedroom set at the Hickory location and I just wanted to say Dawn is the BOMB!!! She made moving into my first home so much easier and helped me find the best furniture for my rooms! I will DEFINITELY go back to her and I highly recommend Dawn to everyone looking to buy!
Took us 5 months to only get part of the bed frame we ordered delivered. The delivery people stole a Bluetooth speaker. And now we are told they won’t do anything and we will have to pay a 10% restocking fee to bring those few parts of the bed back. Never again will we use Ashley Furniture, been treated horribly during this whole experience.
Working with Mr. Joe was fantastic. He helped us pair the perfect chairs with our round kitchen table. They're very flexible on pick up times (important for new construction). I couldn't have asked for better service, and conversation.
For the last 20+ years, Ashley Furniture store in Hickory NC has been our &"GO TO&" store for all of our home furnishings until recently. We walked into the store with the intent to purchase an entire home full of furniture. however, In an effort to clarify numerous negative online reviews, my wife began questioning the Manager of this store regarding timing of delivery and quality of service complaints. (these were the majority of the complaints we found) Instead of addressing the complaints, the manager turned his back on my wife, shaking his head and walked away while my wife was mid-sentence....NOT A GOOD PLAN FELLA! WE ARE FINISHED WITH ASHLEY FURNITURE!
For the last 20+ years, Ashley Furniture store in Hickory NC has been our "GO TO" store for all of our home furnishings until recently. We walked into the store with the intent to purchase an entire home full of furniture. however, In an effort to clarify numerous negative online reviews, my wife began questioning the Manager of this store regarding timing of delivery and quality of service complaints. (these were the majority of the complaints we found) Instead of addressing the complaints, the manager turned his back on my wife, shaking his head and walked away while my wife was mid-sentence....NOT A GOOD PLAN FELLA! WE ARE FINISHED WITH ASHLEY FURNITURE!
Looking for new furniture? Try goodwill. At least there, you get what you&'re promised. I&'ve bought from Ashley. The &"new&" loveseat came with stains. My daughter bought from Ashley. Her new sofa broke within a week. It took her a month to get it repaired. My other daughter, against our advice, bought from Ashley. Over 2 months ago. She is still waiting on promised repairs to her &"new&" sectional. Repairs. She paid for new, and she can&'t even get the furniture that she received damaged repaired! She will never have the NEW furniture that she paid for. She can&'t even get in touch with the salesman or customer service. Need a couch? Pick one up off the street before you go here!(Update on 6/24/19. Still waiting on repairs. Going on 3 months now)
Looking for new furniture? Try goodwill. At least there, you get what you're promised. I've bought from Ashley. The "new" loveseat came with stains. My daughter bought from Ashley. Her new sofa broke within a week. It took her a month to get it repaired. My other daughter, against our advice, bought from Ashley. Over 2 months ago. She is still waiting on promised repairs to her "new" sectional. Repairs. She paid for new, and she can't even get the furniture that she received damaged repaired! She will never have the NEW furniture that she paid for. She can't even get in touch with the salesman or customer service. Need a couch? Pick one up off the street before you go here!(Update on 6/24/19. Still waiting on repairs. Going on 3 months now)
Friendly staff but was disappointed in the quality of my sofas once they arrived at our house.
Outstanding
Thank you guys
Looking for new furniture? Try goodwill. At least there, you get what you're promised. I've bought from Ashley. The "new" loveseat came with stains. My daughter bought from Ashley. Her new sofa broke within a week. It took her a month to get it repaired. My other daughter, against our advice, bought from Ashley. Over 2 months ago. She is still waiting on promised repairs to her "new" sectional. Repairs. She paid for new, and she can't even get the furniture that she received damaged repaired! She will never have the NEW furniture that she paid for. She can't even get in touch with the salesman or customer service. Need a couch? Pick one up off the street before you go here!
We want to thank Charles for helping us purchase our first couch for our place. We are please with the quality of product as well as the price and payment options. Thank you so much!
My wife and I literally just left the Hickory store because the "Manager" walked off from us as I was reading him some recent negative reviews after my wife asked him about any delivery problems we may encounter. A very astute and upright gentlemen asked for us to allow him an opportunity to assist us, and prove the negative reviews was erroneous. outstanding!, we will be talking to this gentleman Monday, thank you sir
They are the worst for on time delivery. They will call you to push your delivery off when you had to schedule yours with them. Then you wait all day for them to show up and they don’t. When they call you back they are in no hurry to try to fix their mistake.
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Christina R. was so helpful and took her time with us and the manager Chris was also so very helpful. We will be sure to come to this location! we highly recommend christina!!
My husband and I have shopped at the Ashley store in Hickory twice now and are very happy with the items that we purchased as well as the personnel that we worked with. We were assisted with our selections without feeling pressured to buy. Delivery and setup of the items was on time and we were kept informed as to when to expect them.
I had a great experience with Cheryl, she is a wonderful person and she is more than helpful,highly recommended.
Overpriced
Ashley furniture has the absolute worst customer service!!! Delayed delivery 3 times and once our bed was delivered, all the parts were not there so we sent it back. After calling 4 times and speaking to “managers” we were told there was nothing they could do and our delivery date would be pushed back another 2 weeks. We then asked to just cancel it but they wanted to charge us 20% of the cost of the bed for restocking fee. I wish we would have listened to friends when they told us not to go with Ashley furniture!!!
Very dissatisfied customer: My parents purchased a leather set (Sofa, Loveseat, and Chair) from Ashley Furniture along with the extended warranty. The sofa has had to be replaced and now the leather on loveseat is peeling. This has been an ongoing issue since November 2018 which is unacceptable amount of time. Now, Ashley only corresponds with customers via 'wecare@shopashely.com'. Due to lack of response via email, we have asked to be called so we can resolve the matter. We have been ignored repeatedly. Ashley Furniture of Hickory NC does not care about quality of their product and clearly does not take pride in Customer Service. If you are planning on purchasing from Ashley please reconsider and go somewhere else. If you have a complaint or their product fails in quality (even with extended warranty) Ashley Furniture does not honor the warranty or care about the customer. p.s. Ashley Furniture will not allow posting pictures of damaged furniture. Apparently, they are aware of the poor quality they are selling to consumers
Great selection of living room furniture at really reasonable prices. I was pleasantly surprised.
was told my furniture would be delivered on 4/4. then they rescheduled to 4/9 and now called again to reschedule for 4/11. Definitely will not be buying from them ever again. Hopefully I will eventually get my furniture. So far terrible customer service experience. now has been rescheduled again to April 18th.
I received damaged furniture and it’s been almost a month now with no replacement or no contact from Ashley home store. Mid grade furniture and a low-grade customer service. Should have ordered from IKEA.
Hello, wanted to give a review on our recent visit to Ashley Homestore in Hickory, North Carolina. Our sales agent was Shaun Cooke. The experience was quiet pleasant. We were assisted as soon as entering the door as well as being accompanied to the section we were interested in looking. We found living room furniture that interest us and inquired information about a sofa and loveseat. The particular furniture we acquired about did come with discounts as well as special financing options. Mr. Cooke answered all our questions, was polite as well as cordial in our visit to Ashley Homestore. We did purchase the living room set. Will recommend to friends and family.
Purchased my bedroom suite and mattress from there. I love it and its holding up great!
My furniture arrived with no hardware. So our four year old will have no bed for upwards of a week until Ashley&'s can locate and deliver hardware. We were warned we&'d be penalized if we weren&'t here when the furniture arrived. We feel Ashley&'s owes us a penalty for not delivering what they promised. The delivery men were polite and respectful, but not able to resolve the failure of missing hardware.
My furniture arrived with no hardware. So our four year old will have no bed for upwards of a week until Ashley's can locate and deliver hardware. We were warned we'd be penalized if we weren't here when the furniture arrived. We feel Ashley's owes us a penalty for not delivering what they promised. The delivery men were polite and respectful, but not able to resolve the failure of missing hardware.
Nice place nice prices
Dawn Hill and Beth Queen are two of the most helpful people in the store. I recommend working with them!!
Great service nice people. Love the furniture. Beth Queen was a real help to us!!
I bought a recliner from Ashley Furniture Hickory location not long ago, and already Ashley Furniture has sent some repair company to fix the same issue once a week ago. Now within a week of the repair, it has done the same thing, but this time the fabric tore on the back of the recliner were the back was coming off. Horrible Horrible Horrible
We were in there today and a very nice gentleman named cookie came and helped us get the dream bedroom suite. He done everything in his power to get the deal going and thanks to him we will be the owners of a nice new bedroom suite. Thanks cookie
This has been THE ABSOLUTE WORST experience EVER!!!! We purchased a bedroom set for my daughters’s room in September 2018. The set was delivered October 17, 2018 but the drawer pulls on the dresser and desk were misaligned, not centered. They sent replacement drawers twice that were still misaligned, they attempted to replace the pieces but the dresser was broken at the warehouse and the door for the dresser was STILL misaligned! Here it is over four months later and we still misaligned drawers and I noticed today that one of the bed posts is cracking! The furniture is very cheap and while the customer service representatives have all been very nice NONE of them have helped or done what they have said they were going to do to help resolve this issue! DO NOT BUY FROM ASHLEY!
Worked with Dawn, she was super helpful and enjoyed working with her. Love my living room set.
Ughhh I am giving them a low star rating for one because the furniture is so overpriced. Second, me and my husband decided to go in and have a look at the furniture because we are looking to purchase for our bedroom, the kids bedroom, kitchen, and living room. As soon as we parked we could tell by the parking lot that the store was empty with maybe two or three other customers inside. A good sign for us because it was Saturday and usually stores are packed and overcrowded, so we wouldn’t feel rushed and would actually have a good chance at looking at the furniture. WRONG! Walking towards the door you could just see the sales associates standing there like vultures ready to attack. Walking through the doors, one lady made it to us before the other sales associates. Our sales associate followed us around the store almost the entire time. I just wanted to tell her to back off! She had already told us if we needed assistance or had questions to not hesitate in getting her. But no she was there making the trip not enjoyable at all. She was so persistent it was annoying. She was popping up around every corner of the store, trying to make small talk when we had clearly already told her we were just there to look at some options. My opinion is if you want to sell something, don’t be so overbearing with the customer! Be patient and give the customer their space! My gosh! We wanted to look and some of the furniture looked interesting and nice, but she made it seem more like she didn’t actually care for what we wanted, she just wanted to make the sale and get her commission. Well she got neither because we left!
Treated well here bought furniture great quality
Very good and very helpful
Don&'t order from Ashley Furniture if you want a pleasant experience. I have tried twice. The first time I was assured by many customer care agents that their mistake was a fluke. However after a completely horrible experience the second time around it&'s obvious that they don&'t know what they&'re doing. I don&'t understand how a large company can function this way and still be in business. A bed delivered with no hardware to assemble it, had to call customer care to have the hardware sent to my home, wait 10 days for delivery of the hardware, have another delivery guy come to assemble the bed only to discover that they still had not sent all of the hardware, argued with several customer care agents who wanted me to wait another 7-10 days to send me the missing hardware, they finally &"found&" the missing hardware pieces at their warehouse and had someone bring them and assemble the bed. Only compensation offered was an &"Ashley Cash Card&" that has to be spent in store, so that I will ironically have to deal with this unprofessional incompetent company again. Save your time and your sanity and shop elsewhere!
I have purchased from Ashley Furniture twice now. The first time I ordered a mattress and sectional. The day of the delivery after waiting around for 6 hours I was informed that the truck had broken down and would not make the delivery. At that time I had cleared out my existing furniture and was left with no mattress to sleep on at 8pm. The following day I spoke to someone in customer care who said it would be another week before I could receive my delivery. I then decided to replace my furniture myself and told them that I no longer wanted to purchase the furniture , due to their ridiculous time line of waiting another week, especially without any kind of compensation. After this experience I thought I would give them one more try because I found a bedroom set online that I really loved. At the end of November I ordered the whole bedroom set. I received delivery on December 21st. When the delivery guys came they noticed that they did not have any of the hardware to assemble the bed. They left the pieces of the bed at my home and told me to call customer care to have the hardware mailed to me, then they could return to assemble it. I called customer care the following day and was told it would take 7-10 days to receive the hardware. I asked if it could be expedited through a quicker shipping, but I was told that was the best they could do. After waiting the full 10 days (business days) I finally received the hardware and called to have someone put the bed together. When the delivery guys arrived today they checked the hardware and discovered that all of the pieces were not there. I spoke to a customer care agent while the delivery guys were here and he told me that he could send me the missing pieces and that I would have to wait another 7-10 business days, then have the delivery guys come back again. I told him that this was not acceptable and his response was “you can wait or you can not wait”. I told him I wanted to speak to his supervisor. She said she would check the warehouse to see if the missing parts could be located and would call me back. At this time I am still waiting and my bed is still sitting in pieces in my room. I have not been offered any kind of compensation for my wasted time or even as much as a coupon to try to regain my business. It is clear to me that Ashley Furniture is not a reputable business. They should get some new management in place who knows how to run a company instead of the ringmaster they currently have in charge of this circus.
We purchased furniture at Ashley Homestore in Hickory from Gretchen Perry... she was very personable, sweet, & professional! Highly recommend buying through her. Joy Brown
Walked in and immediately greeted by Joey. He made a decent first impression but as he came back to talk to us through the showroom, he was very abrasive. From very aggressive demonstrations of couch features to awkward connections he tried to make via personal stories. I liked the product here a lot but very slim chance I'll be returning to purchase from them.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
