Ashley Store Grapevine, TX

Awesome sales associate. Couldn't expect more than this the kind of service I had.

Very enjoyable. Salesperson was professional and great to deal with.

Very pleasant experience. Salespeople were super nice very knowledgeable and professional.

The representative made it seem as though he was giving me a discount. In reality the online price was cheaper.

Delivery service rescheduled our delivery from Friday to next week without asking us.,I’m very angry and thinking about canceling.

Worst customer service I’ve ever experienced. They delivered a bed with missing pieces. We tried to get it fixed and were given a run around for three days. Finally went to warehouse to fix it ourselves and staff were unprofessional. Would never recommend working with this team.

Thank you so much for all the help you gave us being so kind with us. We really appreciate i wonderful teamwork ❤️

(Translated by Google) Attention and good customer service. María was very nice and had a lot of patience with us during our purchase!! (Original) Atención y buen servicio al cliente. María fue muy agradable y nos tuvo mucha paciencia durante nuestra compra!!

Michael was great to work with!! Very knowledgeable and found just what we were looking for.

Quick and flawless transaction

Anthony was really helpful. He did an amazing job!

Very happy with sales and delivery people

Christian was awesome and we got exactly what we wanted and the best service we could have hoped for. Hopefully we’ll love our new mattress and adjustable base once we get it delivered in a couple weeks!

Anthony very helpful on showing me items in the store and providing options.

I had a Great experience in shopping and finalizing a purchase today. Thanks to all involved.

The agent was amazing and the process to get approved was fast! Love my couches

I was greeted immediately and the sales rep was easy to work with, showing me exactly what I wanted at prices reflecting great value. The whole process was enjoyable.

My salesperson (Gavin) was polite, helpful and professional. Allowed us to take our time browsing through the store w/o pressure to purchase anything.

Beautiful store, great customer service, and my furniture got in earlier than expected.

Marie was very knowledgeable of the furniture in the store and was great to work with she was professional and I appreciate her patience, and the time that she took to help me, I love the choices that we made that day I couldn’t have done it without her! Thank you Marie

Great staff and great furniture and great customer service from Vincent in Grapevine

Jonathan was kind and knowledgeable. The sofa and loveset arrived today and it's what I expected. Merry Christmas

If you buy from this store be ready to stress yourself cause the delivery people never show up. You have to keep calling costumer services to try to schedule delivery. This is my 3rd time in the schedule for a delivery.

Awesome customer service by Vincent and Marquis. Keep spreading cheer and joy during the holiday season.

Salesmen was cordial and informed. Selection was great.

We had an amazing experience working with Ashley, I would 100% recommend Ashley and her team.

Johnay was an excellent sales representative for Ashley. No pressure, but listened, got information for us, and was so helpful!

The experience in the store was terrific. I have no complaints there. When they table and bed frame were delivered. I thought, hey this is awesome. The bdled frame and table were not put together properly. It took roufhly 5 months later to complete the delivery task for the bed frame. I didn't want to go through various phone calls, people forgetting to submit the request after writing it down, taking months to complete the table when this should have been done on day 1, so I will take the table in my own hands. The lady on the phone whn I told this too thought I was upset because when my bed frame was fixed, they did not fix the table. Not at all. I understand protocol and procedures. I just did not want to wait for a long time and make multiple calls. P.S. they thought my bed frame was broken and were ready to replace it, when really parts were missing to keep it together. Ugh. My bed btw was from mattress firm which no complaints whatsoever with Mattress Firm.

Everyone just sits over talking !! You can't call there because they will not answer the phone. I drive up there, and Ashely had 8 employees there sitting down doing nothing ..really I need the job bad customer service..

Not the best experience. Our sales rep tried to give us an added protection plan after we said we didn’t want it. Said the amount would be credited to our account. It never was, so we called again. Was rude over the phone when trying to credit our account back with the amount he charged us for but we did not agree to.

Daniel and team was very helpful with helping us design our living room and make the purchase.

Store was relatively empty but none of the reps bothered to walk up asking if I needed help. I ended up selecting what I wanted and requested a passing by rep to help me with the order. No wonder prices and experience is better and seamless online! There was $100 price difference between online and in store which was matched.

They didn’t keep us there longer than they needed to!!

Anastasia was great! Our experience couldn’t have been better. Loved all the options and was really surprised to see modern and trending pieces.

It was a great experience. Daniel was so helpful and knowledgeable. Thank you.

This is our second time purchasing from Ashley Furniture, and we’re happy to say the experience was just as wonderful as the first! Vincent demonstrated an impressive knowledge of the mattresses in stock. Daniel worked tirelessly to get us approved for all the furniture we purchased. It was a fantastic experience from start to finish, and we’ll gladly shop at Ashley Furniture again. Highly recommend!

SIMPLY THE BEST (ALL CAPS!!!). We had been to a few big name stores. Lov Sac, Lazy Boy. The Sac as we call it wasn’t that impressive for the price the Lazy Boy was what you should expect (Lazy). But man was Ashley’s Furniture amazing. We walked in the Wife said WOW!!! So many options for so many rooms. Good quality ok quality what ever your looking for it’s there! While we didn’t meet Ashley who was no where to be found we did meet Gavin. What an amazing guy. He was the perfect balance of attentive but relaxed. No pressure from this salesman but absolutely ready and able to make us a deal. With the amount of stuff we purchase for our new house we should have spent the entire bank account. But with Gavin’s help we spent much much less and Gavin helped me make my wife’s dreams come true! Will definitely be back and highly recommend anymore looking for furniture to look for Gavin at Ashley furniture. Id say that Ashley better watch out btw because that Gavin’s coming for her wouldn’t be surprised if in the next 6 months there calling it Gavin’s furniture he’s such a great guy.

Mazen Hassan was very helpful. He answered all my questions, researched products I needed, helped me solve an issue with an account and quickly helped me place my order and go.

Excellent staff, Coral and her boss, knew their product, no hard sale, right amount.

Salesperson Cora was fantastic. Everybody was friendly, non pushy enjoyed my experience.

Wonderfull

Michael Jones was awesome and was patient enough to answer all out questions. He did pressure us into buying anything not he tried to upsell us, Great customer service and we found what we were looking for.

We went in for the 25% Sale, we found what we were looking for, and the store manager, who we were working with, made sure that we were able to get the most for our money. It was a pleasure working with him.

Gavin was very helpful and super patient as we had a lot of questions!

This location is well-stocked and immaculate! The items on the showcase floor are really well-maintained too. No dust to be seen. Sales team is attentive but nit overbearing. The manager at this location, Vince, is kind and super helpful. I had an issue with an online order and he went above and beyond to help me. I'm super thankful and will rlgladly return to shop here

Just great service plus they gave me my space with me and my wife and perfect service

Maria is the best sales person , the is a valuable asset to the company .

I went to pick up lady in front desk with colour ful hair was very rude and arrogant

First-time buyer makes a last-time buyer Stopped in the Grapevine, Tx store on Tuesday, Nov. 5, 2024 because I needed to buy a new twin bed and mattress for my daughter's visit the following Friday. I decided to pick up the bed from the Ft. Worth warehouse the following day, which was 45 minutes each way. When I returned home that evening, I started building the bed and toward the end, realized the roll-slat (planks the mattress rests on) was missing. Called Warranty Service the next day and after three more calls (each time saying someone would call me back) they gave me the run-around that I needed to disassemble the bed and haul it back to Ft. Worth for an exchange. Nope. Obviously, the bed would be useless for Friday. The following week, and a visit back to the Grapevine store, someone called me to say, they understood my issue, I didn't need to exchange the entire bed, and someone would call me within 2 days about shipping the roll slats to me. No one called me. On the third day, I called back and someone named Ellie was very sympathetic and she worked most of the day to get me the logistics on receiving the roll slats. The following day, the slats arrived at my home. THEY WERE THE WRONG SIZE. I called the Warranty Department and they said "Oh, they shipped the size slats used for a Twin XL bed - sorry. I can ship you the correct slats in 7-10 business days". I said "I'm done". I ended up cutting the slats to size in my garage. Ridiculous, bungled customer service. My response to "Owner": Why would I call in for another dose of frustration? Your response is obviously geared to making readers think this customer was offered a viable resolution and surely ended up satisfied. This customer has settled in to his fate. Have a great day.

Marie has helped us get the furnitures we have been wanting. Also, she has made it possible to apply sales that were only offered online and matched it. She was also very knowledgable with the products she was selling. Highly recommend her, and will definitely come back to furnish the rest of the house.

I loved the quality of the furniture mixed with the price. I had looked at other furnitures stores and didn’t like them as much. If I did, they were extremely expensive. When I came in and made big purchases, Michael helped me and went out of his way to make sure I received every discount available. 10/10 service!

I have 1 month whit my sofa and is incomplete I tried to call but they hang my call today nov- 15 is my fist payment but still not send the peace of my love seat

Good parking

Changing my review from a 5 to a 1 star. In store I was told my purchase could be delivered as early as next day (Saturday) then it was Tuesday, which was fine but when I received a text to schedule the delivery the soonest available was Wednesday. This isn’t even what caused the negative review, on Wednesday I received a call an hour into the delivery window that the table was damaged and would not be deliver. When we called they said there was no option for us to pick up the table and there were only two tables at the distribution center, both already sold, likely one was for us as replacement due to the original being damaged. From there soonest available delivery date was Saturday, on Saturday I received a text request to schedule my delivery which was weird because it was already scheduled to be deliver that day. When calling back up to the store they told us there were no tables available at the distribution center and the whole truck was canceled. We rescheduled the delivery for a 3rd time to Wednesday (today) and wouldn’t you know… the table and chairs are damaged right out of the box. Absolutely no one cares. They tell you to call another number, not the store. I understand this is a 3rd party that is providing the delivery service but as a consumer it doesn’t matter. This is a company Ashely’s trusts to handle their customers, you are 100% responsible and all texts for scheduling delivery are from Ashley’s furniture. Do not purchase ANYTHING from Ashley’s!

Good furniture and have bought several large ticket items but it is a pain trying to contact the store since they don’t have a phone number directly to the store (it goes to a call center). Some employees will give you their cell phone for contact when you are working with them, but the last one I dealt with wouldn’t respond back for days. They do offer warranties on their items but if you ever have to use it be prepared to go through a very tedious, time consuming, and frustrating process. I have had 2 sofas over the past 7 years from Ashley, and when I tried to use the warranty for a stain they came out and said it was not able to be removed so a full new sofa replacement would be given to me. After about 30 days I was eventually told the sofa is discontinued so they can’t replace it, and therefore I get a store credit for the amount. That take an additional 45-60 days for the credit to be processed. Then there is more waiting after it’s finally approved cause you have to go in the store to select what you want but have to wait a few more days for the store to verify the credit amount issued to you. I dealt with that same thing twice and it’s almost not worth all the trouble. After all my warranties and credits are used up I won’t be buying any more furniture from Ashley due to how hard it is to deal with their whole process. Also their online store and individual physical stores are completely different and you can only use your credit at the original store you made the purchase from.

We had a great experience with the entire team at this location. We were immediately greeted and attended to. Employees were never pushy on the sale and were extremely accommodating in helping us find what we were searching for. Even the general manager helped us with his recommendations and insight into a durable material. Price breakdown and closing was easy and straightforward. Very patient with us and quick process. Will definitely be coming back to fulfill our furniture needs.

Great experience. We love going to this location because of their amazing customer service!

We had a great experience with Marie! Went in the store looking for just a dresser and ended up with a whole new bedroom set and mattress 😊

I went in and was immediately helped. The salesman listened to exactly what I wanted, allowed me to take time to decide which couch, and was overall a very easy experience because of him! Would recommend to anyone looking for a seamless place to get new furniture!

Maria was very knowledgeable. I appreciated her patience while I looked around

. We were greeted by Coral Martinez. She has a pleasant smile and she is a happy person . She wasn’t pushy and didn’t follow us around however she did check in just to see if we had any questions . We came in for a sofa but actually left with a couple of more items. The manager also came by to say thank you . We had a pleasant experience and would come back.

I couldn’t have had a better experience and that’s why I keep coming back. Gavin was attentive to my needs. I couldn’t have asked for a better person to cater to my needs and wants. He was awesome!!!

We actually purchased a living room, dining room, and bedroom set 2.5 years ago when we bought a house. Initially we had so many issues getting our furniture delivered to us and at that time, I considered posting this review but then I changed my mind but we now have had more issues. In the beginning, they scheduled us for delivery but then we would get another call a week later saying they needed to set us up for delivery. I told them we were already scheduled for delivery. They actually did that to us twice because they had to make two deliveries because part of the order had to be shipped from the warehouse. We actually had 2 accounts. One in my husband's name and one in my name so each account had each other's information. They had put my phone number on his account and his phone number on my account which caused us great grief recently. We made this purchase because of the 5-year no interest offer. Well, a couple of months ago, they apparently made some changes to their account system and as I was logging on to my account, it said I needed to reset my password. By phone, it asked for my social security number and my zip code. The computer tells me that my phone number, my social and my zip does not match the info in their files so I couldn't reset my password to access my account. I never could speak to a representative. After figuring things out on my own, I discovered they tied my phone number to my husband's social and to our old address' zip code and they tied my husband's phone number to my social and our new address' zip code. Once I got logged in to my account and my husband got logged in to his, we noticed the minimum payment due had doubled. After several calls to customer service and being on hold for at least an hour each time, I finally got to talk with someone. After some crazy explanation of why our payments doubled, they told us next month, our payments would be back to normal. Well, it is "next month" and our minimum payment is still doubled our usual amount so whereas we should have until Jan 2027 to pay them off, one account (based on their doubled minimum payment due) will be paid off in April 2025 and the other (based on their doubled minimum payment due) will be paid off in June 2025, a far cry from Jan 2027. I know this is long but I see all the positive reviews on here but our experience was and is far from positive. We will NEVER buy from Ashley Furniture or any business who uses TD Card Financial Services to finance their customers. We had other issues but I think you get the idea.

Mary was great she help me throughout my buy answer all my questions and make sure my experience there was pleasant.

Ordered a king bed and they delivered with the white glove service. They sent people out to assemble the bed who never put the center support pieces in, assuming the pieces are in the packaging on the truck. I had anchors that hold the headboard bolts in place missing and happened to find those in the parking lot. The package was opened so at some point they knew they had them and just didn’t know what to do with them I guess. Called multiple numbers and just get told they’ll call back if they find them, meanwhile I will be sleeping on an air mattress in my living room because my mattress is against the wall and the bed cannot support the weight of it. Not their problem though. It’s the delivery service who “will call back”. I don’t care that they forgot them OR didn’t know what they were doing. I’d pick them up at this point and be happy but I just get blown off and told to wait for a call back. Don’t expect them to have anything to do with you once it’s sold and dropped off.

Marie was right on top of it the moment I walked through the door! She was very helpful and professional and a real sweetheart! Thank you Marie for a great 1st time experience at Ashley Furniture!

My experience w/ Ashleys was positive. Our sales specialist, Michael J. was very professional & customer focused. He made every effort to show me what Ashley had to offer, provide as much info about product lines & answer questions, as needed. All of which helped in making an informed decision about my purchase. He helped 2 navigate the entire process, making it a more efficient & worthwhile shopping experience. If you visit Ashley, ask for Michael J, you will be in great hands. I look forward to my new furniture delivery! DB

Very professional, they understood my needs, and assisted me as needed.

I was able to take my time to look my best option, they never forced us to buy. Also great prices.

Good costumer service and help

Anthony was super friendly and helpful, made our purchase simple and quick which I appreciate!

Excellent customer service and patience. I am thankful for the service I received and explanation of the types of mattresses offered.

Anastasia helped me and my boyfriend find a perfect sectional under our budget! She was very informative and very patient. I’m great full she helped us throughout the process. Service was so great I have referred friends and family. We will be coming back in a couple of months!

Coral was amazing. Not only was she very informative she was so kind and patient with my family. All the staff was amazing and the store is very nice and clean. Would definitely recommend this store for all your furniture needs.

Very bad experience every time. Selling same product for so much high price. Even made me buy insurance on furniture they said if you don’t claim it you can get money in check back. Never ever act on claim and neither gave me money back. Gave me rude attitude after i bought so much stuff from them. 2 bedroom furniture and 1 big dinning table. Very rude and mean place i will never ever go back there.

The costumer service it's awesome we recommend this store for shopping.

Amazing experience Anthony was super knowledgeable and did everything in his power to give us an amazing experience!

Great quality and great service. Thank you Michael

Anthony was extremely helpful and we are so glad we stopped at Ashley furniture to buy our new dining table. We found some great treasures!

Great! Found exactly what we needed

I had the best salesman any one can ask for. Anthony was very helpful in every way. I will definitely recommend him to my friends and family.

Good experience.

Great customer service from specialist Coral Martinez, friendly, efficient, knowledgeable. Found the bed and bedroom set we wanted! At a great price! Very excited to have it delivered and transform our bedroom!

Great experience buying furniture at Ashley's during labor day weekend. Michael, the seller, was super attentive, patient and efficient! I got a grear deal on quality furniture.

Gavin was great. Experience was easy and painless. Listened to wants and needs and accommodated.

Wow! Had a great experience picking out a king bedroom set at a great price with excellent service!!

Best experience you rank high on my list of companies employee knowledge and great people skills I would give more than a five star rating

(Translated by Google) Very good service and attention (Original) Muy buen servicio y atenciones

Daniel Ayokunle had good customer service.

Gavin was great!

Jakob did an awesome job giving us space to shop but also checking in to answer any questions we had. There were also other sales personnel that checked on us during our shopping time. We purchased multiple items and it was a delightful experience. Would highly recommend Ashley furniture in Grapevine.

Johnay Parham was a positive helpful associate, but made my experience a long one due to her inexperience with the system. Made for a lot of wasted time. I have my doubts if I will be back.

Gavin Masumoto, our Sales Professional did an exemplary job. He was knowledgeable and a great listener. We will be back to Ashley.

Awful. Salesman put completely wrong delivery address on the order and I have to go into the store to change it despite it being his error. Add on top of that I live 2500 miles away from the store and was visiting at the time of the purchase and that makes the entire afternoon and multiple phone calls a waste.

Michael and Manager Nicholas at Ashley Store, Grapevine provided an exceptional customer service experience. From the moment I walked in, Michael's enthusiasm was evident as he gave me all the details I needed and ensured I found exactly what I was looking for. They went above and beyond by helping me load the furniture into my car. Great experience.. Thanks !!!

Do not buy from this store! Do not use their services they lie about everything and then send you to the Philippines to be stuck in a call center if there is a problem. If I could give them less starts I would. I ordered from them far in advanced and then they spammed me for a week to confirm delivery. The best part is they canceled the delivery after I had already taken off work. They then rescheduled it for weeks later. When I tried to cancel my order because I needed it that week hence why I ordered in advanced they just gave me the run around. Don't trust these people. All they say is oh im so sorry. Nooo its unacceptable. Update: These people give me a phone number to call for help and all it does is try to get me to update my order that i want cancelled. Never a live person. These people are just responding to save face. They dont care about their customers they just want your money.

Great experience at this location, they have so many options to choose from and Anthony was great to work with!

Quick Service and Great Prices

Recently Went there to buy some living room furniture for our new apartment and found the perfect living room setup and the service provided by anthony he was knowledgeable, patient, and truly helped us to find a perfect peice for our new apartment. If you guys go there just asked for salesman anthony. He will never disappointed you. His customer service is next level.

Do not waste your money! I am about to commit to going to the local Ashley store to tell every customer I meet on the showroom floor- “Don’t waste your money” and show them the pictures we have. Cheap furniture that breaks- then when you call in, they play games for months and months. No resolution constant cancelation in repair- of all the furniture I have bought- I have never had to have them come back out and fix anything- Ashley furniture does not stand behind their word- the furniture is not constructed well. We were sold on what they call their top of the line- what a joke. No follow through- no commitment, no value- embarrassingly spent $6k on the worst furniture and the worst furniture company ever. Oh- and if you do make the mistake- and their “install crew” comes- lol- they cannot put Lego’s together…Go anywhere else!!!

Very sad situation store and pickup warehouse same poor service not phone number and support provided a same number ono or four times same number treated like doumb back and forward , not helping with the problem. Call store calling support same just the recorders

Ashley’s kept me informed of my delivery date, they were promptly on time and set up the furniture for me! I would highly recommend Ashley’s!

Good customer service!

Scored a good buy on an office chair that fits me and my office decor. There was a good selection and the sales person, Anastasia, was patient with me in my decision making process. Thank you!

I had a bad experience a few years ago at another Ashley’s and did not want to go to another one. After not being able to find what I wanted other places, I gave this one in Grapevine a shot. It was a great experience and Mazen found me EXACTLY what I had in mind. I told him what I wanted and he took me right to it! The whole experience was great and I will definitely go back to see him for more pieces!

Jacob was very friendly and attentive he was very knowledgeable and let us take our time looking without feeling rushed or overwhelmed all the employees we came across including the Manager were very friendly and helpful They even price matched my Items for me I will be going back

Anthony was extremely helpful in exploring options in the furniture we were looking for. Went out of his way to bring chairs over so we could compare on the table we ending up buying

Anastacia did a great job! Very personable and professional!

We came into the store an hour before close and we told Gavin what we were looking for. He immediately showed us some great options. We made a decision and Gavin went above and beyond to make the transaction work for us, including staying past close to make sure everything was set up the way we needed it to be. Thanks Ashley Furniture and thank you, Gavin.

Gavin was incredibly helpful. I was able to order a sofa and set up delivery in about 15 minutes. The prices are very competitive.

gavin is the best he found me exactly what i wanted. request him!!!!

Daniel was the best host/salesman. He has a great sense of humor and he is kind. He was very honest with me. I purchased a bedroom set and living room furniture. He helped me throughout the whole process and was very patient with me. If you ever need furniture, go see Daniel at the Grapevine location.

Great service and the delivery driver provided great customer service

Coral was great to work with.

Rychelle from acima was amazing!!! Great person ! I'll be back to buy more

Buying a mattress during the 4th of july sale, was a smooth and easy process, glad we came in!

Excellent Services, thanks!

Wonderful place for furniture sale very convenient location and prices in different models and design

Yes, I did experience a very good visit at Ashley's today. I found the recliner I was looking for and the right sales people to help me. Coral Martinez was very professional friendly and knew her the products, also Nicholas Robles Gen. Sales Mgr.answer all guestions.very Attentive, knew is job. I'm grayefull.

Salesperson Anastasia and Rychelle with acima inside of Ashleys were so professional and good natured. Even though we kept running into issues outside of their control they kept pivoting to help me get the best possible deal. I really appreciate their patience and professionalism. I will be returning here again! These ladies deserve a raise! I cannot wait for my furniture to arrive.

Nice showroom and inventory, was a great place to walk around out of the heat....unlike some furniture "joints" excellent AC. Nobody hounded us after initially welcoming my wife and I. Jacob was helpful and help work out a excellent price on a dinette set. Thanks!!

Absolutely would recommend this location in Grapevine, Tx. Gavin the sales guy was amazing in our process looking for our bedroom furniture! Was welcomed with huge smile from everyone and immediately felt like family. Couldn’t have asked for a better experience!

We were very well taken care of ! Our sales associate, Anthony, was awesome! Very helpful and patient.

BUYERS BEWARE In store experience was good. Gavin was nice and helpful. What sold us was Gavin talking about his focus on his customer service. Follow up experience has probably been the worst customer service experience we have ever had. After a couple months of ownership, my wife and I spent hundreds to have a bug expert confirm that Ashley’s Furniture did not treat their wood properly and our wood furniture was infested with wood boaring beetles that were now hatching and chewing their way out of our wood furniture. Neither our yard, house or other furniture had any signs of these beetles. After countless hours of being on hold, and weeks of being promised a call back, we were strong armed into taking a new set since Ashley’s Furniture was adamant they would never sell such a product. We were told they wouldn’t be picking up the infested furniture and we were responsible for discarding of it. Fast forward a couple weeks and the new set arrives. We are forced to spend an hour on the phone pleading to an agent that we were told to discard of the furniture since the delivery team said we were out of luck since we didn’t have a set to exchange for the new furniture. It’s not until we forward them THEIR OWN EMAIL showing that Ashley’s Furniture instructed us to discard of the furniture that they start to unload the items. ***Upon unpackaging we find the same wood boaring beetles in the SECOND set of Ashley’s Furniture*** The delivery guys were astonished. They made a few calls and quickly put the furniture back in their loading truck. Leaving us with NO FURNITURE. Even after the second infested set of furniture, I am battling with agents who take no responsibility. I’ve talked to over 5 “Customer care agents” and had the same conversation 5 times since they don’t track your conversations or messaging to share with one another. Up to now, I have no furniture and no refund and im currently trying to prove to the 5th agent that I was told to discard of the initial items by one of their fellow associates. Throughout all of this… Gavin is of course M.I.A. I guess once you’ve seen the commission $ hit your account, anything outside of selling you more furniture is outside of his “customer service” duties. If you’re going to buy furniture from this company I would recommend asking to speak to the owner or operator of the store and get in writing, that you will be taken care of if you run into these wood boaring beetles. This is my 2nd set, I’ve seen others post online about it and I’m convinced this is a warehouse wide problem. *I have pictures/screenshots to back up all claims made on this post.

Jacob was extremely polite and attentive!

Great customer service!

Went shopping for a desk at Ashley in grapevine today. Jacob is awesome and helped me a ton. Thanks again Jacob !

Rychelle and Daniel were the best help today in helping me choose my bed room set! Daniel helped me pick out the perfect bed ,and Rychelle was excellent help when it came to the financing part of it. Thanks to the both best customer service with a big smile all around ! 😊

I had a very positive experience at Ashley. Daniel made sure I was taken care of with water as it was very hot.I purchased a bed and mattress and I am happy with the products and the price! 😊👍 Linda

From welcoming my family & I in ,Anthony was amazing!! He listened & explained every step of the way. Ask for him. The Manager - was helpful .Rychelle was awesome! Great team, Ashley

We are very happy with our experience at the grapevine store today. Bought a bedroom set along with a mattress. We liked what we saw and the store has great variety of furniture to choose from. Daniel Ayo made it easy for us to navigate the store and his inputs were great . He not only realized what our requirements are but also provided us with technical and some good old practical inputs which greatly helped us in making our decision. Courtesy Daniel our overall shopping experience at the store was a great one and we feel exited with our new purchases.

We were kindly greeted by Daniel and started browsing for a sectional. Once we made our decision Daniel made the process so quick and easy! Thank you!

Jacob was awesome! We had no intention of buying anything and ended up buying exactly what we needed. We were just there to get the sizes of bed frames, tables, and a toddler bed and see them in person to see how they fit and purchase elsewhere. He’s young and knew exactly how to approach us. Best part was he wasn’t pushy! Thanks Jacob for a fantastic shopping experience and a great sales approach!

Like the layout of the store. Was easy to look and find what I liked. Anthony and Daniel were super helpful and knowledgeable about the products in the store.

Our sales rep was no pressure all help. That’s exactly what we wanted and it was enjoyable experience.

Anastasia was very helpful in our process!

The sales person and manager were very professional and went above expectations! Very pleased with my experience and will continue to shop there 🤠🌷

Clean store, good selection, bit rushed.

(Translated by Google) Excellent service, very good customer service (Original) Excelente servicio, muy buena atención al cliente

We had a great experience at Ashley furniture in grapevine. Jake Andrew’s was our sales guy and was very patient with all our requests and very knowledgeable. We found some great furniture and can’t wait to get it.

I enjoy going to this Ashley in Grapevine because of the location, the no-pressure and helpful sales staff, and the competitiveprices. Gavin helped me with my purchase today, and his customer service was a breath of fresh air. I have purchased furniture here before, and will continue to do my furniture shopping here.

I have shopped with Ashley furniture for 15 years because I trust there quality And let me tell you about My awesome salesperson Anthony Chansky he went above and beyond I will be back and trust me when I say I’ll be looking for this guy , he was amazing thank you for your excellence to customer service !!You made my experience easy and effortless!

Transaction over the phone was quick and efficient. No complaints

Awful, don't do it! The owner, as you can see below, won't even acknowledge the bad reviews. I should have listened to my family and not purchased from this company. Never again. Go to literally any other store.

Daniel was extremely knowledgeable and helpful. I had called the store to see if a particular item was available is a different color and within 2 minutes I had pictures of three substitutes that were perfect. I met him the next day and made my purchase.

My wife ordered a dining table and the delivery service was not great. One of the chairs had a big blue stain on it so they had to take it back and now have to wait for someoneto contact us. More importantly the delivery service DAMAGED our home. The person carrying the table inside thought he cleared the top and as he flipped it up hit the edge. This is upsetting because not too long we had the whole house painted and redone. My wife has been trying to get ahold of someone to see what can be done, instead she's being left on hold and hung up on. This might be our last purchase from Ashley.

Ashley did a fantastic job getting me in and out, even on a super busy day. The team performed everything they promised and even went over and beyond to help me with a nail in my front tire. I will always take my car to Toyota or Grapevine!

Sales agent was very friendly, attentive, knowledgeable ,and patient with me. Also, she probing questions to assist me find exactly what I’m looking for. The manager who was working with her was very good too. Overall an excellent experience!

Daniel was wonderful really helpful And patient ! Definitely will be back .

My wife and I had a good experience at Ashley furniture and we found just what we were looking for. They price-matched their competitor when we asked.

Gavin is amazing! So helpful and able to work magical deals. We will be bringing him our business in the future.

I bought $5,000 worth of furniture from Ashley. Paid for delivery plus 5 year warranty. The couch and bed frame are really nice and I actually love the furniture BUT upon delivery and installment there was some sort of small damage that honestly wasn’t worth the hassle and reporting within the 72 hour time frame the company gives. Spending that much money and not getting a product in perfect condition really sucks. I believe the products already come damage from the warehouse because I watched the delivery team put the furniture together and they were very cautious/careful. For this reason, moving forward I don’t think I would buy furniture from Ashley again.

We had a great experience at Ashley's. They didn't pressure us and they made sir that we got what we needed at the price we could afford.

Ashley Store is the best choice for purchasing any furniture, decorative pillow and accessories ! Nice collection! We are the customer from 15 years! Customer service is excellent! This time while buying the furniture we got great help from Sales professional Anastasia. She is really awesome! Also the store manager was very helpful to us! 👌👌👌👌👌👍 For future purchase we will definitely come again! Very happy and satisfied with my purchase here!

I experienced exceptional service at the Ashley Store in Grapevine. Gavin M. assisted by listening to my needs and wants for a dining room table. He went above and beyond to provide helpful feedback and direction with my questions and concerns. I do not live in the area so he also assisted with providing a seamless purchase and delivery option that best fit my needs. I will return for future purchases and share store information with my friends and family. Thank you, Gavin and Ashley Store in Grapevine!

My experience at Ashley store in grapevine was great. The staffs ensured we were well cared for, especially Daniel Ayo, he was an exceptional associate with great customer service.

Furniture delivery experience

Daniel and Nick gave great customer service!!

Had it not been for knowing what we wanted to buy we would have left. Between the salesperson and his manager it was like we were on a used car lot. We're there to buy furniture and can walk / browse on our own, we don't need to be checked on 5 plus times. We would have skipped the process all together and purchased online had we known how to swap out a post bed for a sleigh bed. Fix your process...

Beautiful store and amazing customer service. Manager was very attentive and answered every question we had.

Great Service, smile and overall assistance from Savannah at the Grapevine,TX store. Sad that she’s leaving soon but she’s so great that I’ll still be shopping with her even after she’s gone.. 10s across the board!

I had a great experience, the team really went above and beyond, exceptional customer service.

Quick and friendly service.

Gavin at the Grapevine Ashley furniture store was very thorough and made the pricing and delivery scheduling simple, direct and transparent. He offered us several ways to finance the purchase and, when we needed to take a breath to decide between Ashley’s sofa and the one at another store, he was very professional and understanding. He made me want to come back and shop with him for future purchases too.

It was Abrline I think was the city. Customer service was rude didn't follow through didn't respond to my call. I tried to make a purchase but my payment had trouble processing I was told that a new system was in place called E-SIGN and there had been some issues with the new system. I'm very disappointed in the supervisor of online purchases. I've purchased from Ashley Home Store in New Orleans LA. The purchase was great I loved my bedroom & living room purchase but not at that location. I wish things could've went better it's too late. I really wanted my chest of drawers and nite stand but I guess I'll have to go elsewhere

(Translated by Google) Great crew, kind and they explain all you need, like all the furniture 😀 excellent quality and prices 👏. Great team, they are friendly and explain everything necessary, the prices and quality are excellent. (Original) Great crew, kind and they explain all you need, like all the furniture 😀 excellent quality and prices 👏. Gran equipo, son amables y explican todo lo necesario, los precios y la calidad son excelentes.

Was looking for a dresser and dinning room table, Mazen was very helpful. Was able to find what I was looking for.

Great customer service. Nice selection of quality mattresses.

I was provided with personalized, attentive service by Gayle. She addressed all my needs, while offering up expert recommendations.

We enjoyed our visit to the Ashley store in Grapevine yesterday. Nick, the store manager & and Isaac, the Tempurpedic experts, were kind, knowledgeable & helpful. Unfortunately, we didn't find the piece that we were looking for. However, there are a couple of items that we'd like to return to the store to purchase. Thanks for your time and efforts, Nick & Isaac!

Anthony was terrific. I explained what i was looking for, showed me a couple of things, then left me to trst different chairs.

I have been to numerous furniture stores in my lifetime. Ashley and Levitz always meet my needs. Most places don’t scotch guard your furniture anymore. They sell you the kit and you have to apply it yourself. I have lung issues and can’t do that. Yes you have to pay for it but, at least Ashley will do it. Big selling point for me. Thanks

Well organized. Not pressured by the sales team. My sales person was Mazen and they were wonderful. My wife drove him crazy I'm sure, but he never let it show and was very helpful! Thank you

From the moment we walked in, we felt welcomed and were greeted! Ed and Gavin were exceptional associates! Will definitely visit again!

The sales man was very pleasant and helped me in making my choice. I recommend him and the grapevine team including the manager to who ever need their services. Ashley furnitures has nice designs.

Daniel Ayo is the bomb! Not only does he know the products in the store, but he is super friendly and makes shopping there fun. He never puts pressure on you!

Jake was professional and polite and helped us make our purchasing decision. Very pleased

I was hesitant to visit your store because usually sales people are so pushy but this experience was great. The salesmen were very helpful and tried to fulfill our needs and made it very affordable. Thanks guys. You know who you are.

Daniel was awesome!

Ethan and Daniel were both great!!!! Daniel remembered me from when I came in two months ago. He immediately greeted me by name. I explained to him how o had been working 3 days with the warranty people to get my mattress replaced for a softer version and showed him the emails that I had sent with no progress. Daniel immediately said I will take care of it and the very next day the delivery people were calling to schedule the delivery of my new mattress!!! Daniel is a keeper and deserved a raise!!!

Both Jake and Savannah were knowledgeable and helpful. It was a very pleasant experience.

The best customer service from Daniel. I'm a forever shopper. Thanks to the team

I just moved across the country to an empty apartment, Anthony helped us to furnish our entire apartment when wayfair failed to deliver quality items and service. we walked the entire store and discussed design ideas from barstools to bedroom and living room sets. The first delivery experience was smooth the guys were courteous and set up was easy. I initially went back to the store to buy a few more pieces i couldn’t stay away. 10/10 experience. Anthony is your guy.

The representative that helped my husband and I out was so nice and so helpful. We really had a wonderful experience at Ashley’s.

Savannah at the Grapevine location is an amazing Sales Associate. She was very knowledgeable about the products I asked about and was very patient with me whenever I was indecisive about my options. Thank you for being so kind and understanding all at the same time.

Easy, quick and great salesman, Aaron. No pressure, in and out in less than 40 minutes for everything.

I cannot say enough good things about my experience with Ashley Furniture, but specifically Anthony Chansky! He went above and beyond to ensure a seamless experience by answering all of my (many) questions with such knowledge and kindness! He provided amazing recommendations and I am so happy with my purchases and the end result of my bedroom. I will absolutely be recommending him and coming back to purchase again in the future because he made it such an easy and great experience.

Considering I was o lathered to purchase a chair, but bought a 3 piece living room set I think it all went well. Anthony is a no pressure salesman which added to my experience. Thanks Anthony

My salesperson, Jacob, was a pleasure. He was prompt and his knowledge was impressive. I appreciate Jacob's assistance and have already shared with two people how pleased I was with my experience. I passed on Jacob's name and will continue.

Jacob was great to work with. He was very courteous and professional.

I bought a mattress and a mattress frame from Ashley. They said they were going to deliver it on March 18 even before that. They keep moving the date of delivery now we are possibly on April 2. Apparently they sell things they don't even know if they have in stock. Don't know when this bed is going to be delivered and no one can't give a straight answer. Ashley's used to have a good reputation. I guess that is gone. I will never buy from them again.

Very knowledgeable and great customer service. Quick and painless.

Went to Ashley’s to find a loveseat that was comfortable, and the employees were very hospitable helpful in letting us know what was being marked down. Ended up finding the perfect loveseat!

Cheap products . Customer service lies about refund. Do not purchase from this place. I’d go to Rooms to go if I were you. I have been dealing with a Julia’s Duncan and she has lied and not answering her emails

It's a great experience in Ashley store. Their team was very friendly and provide me options fitting in to my budget and requirements. Team also helped me to get financing done without any challenges.

Ethan was kind, informative, and efficient when finalizing the sale of my new couch. Great buying experience!

Great experience. We walked right in and was assisted by Daniel. He was attentive and efficient.

It was easy and smooth, Gavin did a great job of giving us space but also answered any questions we had.

Great customer service! I will return

Anthony was great to work with, let no detail unsaid or question unanswered. We had both a same day delivery of floor model furniture (great condition) and delivered from warehouse. The same day (Darren) was also awesome and carefully done. Highly recommend!

We were greeted ascae walked in by a gridndly young man who knew exactly what I asked hom about. He quickly showed me about 3 different recliners and answeredvmy auedtions promptly and accuately. I was able to make my purchase and take away my recliner in about an hour.. And once home, my son in law and daughter assembled the recliner and I took a nap in it and experienced a zero gravity heated massage .

Ethan Heyne, was a great person to work with. I would recommend anyone to this polite and sincere gentleman. Thank you Ethan from Allen and Jeannette

We had a great experience with Daniel. No pressure and super helpful!! Thank you!!

Wonderful experience! My guy Gavin was amazing ! Go check him out and say Jeffrey sent ya !!

We have visited the store couple of times this week the few sales persons are very nasty they keep taking back and not ready to offer help it feels bad to visit the store

Ben helped us get the couch and love seat that was perfect for us. There were a couple hiccups, but Ben did all that he could to correct them and made it as pleasant as possible.

Poor salesman experience. Ed was helpful but buddy who initially helped me looked like he didn’t even want to show up to work today. I don’t remember his name but mid 30s with glasses very poor service

My experience y’all kidding very bad super bad I’m going to call corporate I not have bad experience I have like horror movie I have bad words to the sales representative and he insult me and that branch worst then politician I really in meting in phone and email with corporate I give not even 0%

Great people and reasonable prices

We were shopping for couches and found just what we needed! Ben is an awesome sales person!

(Translated by Google) Excellent 👍👍 (Original) Excelente 👍👍

Great merchandise and Anthony very helpful

I bought an electronically powered couch and chair at this store. The couch was on sale but the chair was not. The couch was backed up to another couch so that the back was hidden. The chair on the floor did not match it but the salesman, Scott Jansen, said they did have it in stock. When the furniture was delivered, the first thing I noticed was the back of the couch. The couch is a light cream color and the back is the ugliest brown I have ever seen. The chair on the floor was blue with a similar colored back. I called immediately after the delivery to tell Scott I was extremely unhappy with the back of the couch. I had told him at purchase that due to the way the area this couch would go was arranged, the back would show. He asked if the delivery people had left and I told him they had just left. He then said it's too late. Once you have accepted delivery, you can't exchange the furniture. I feel the blue chair on the floor was intentional and deceptive because if the chair that matched the couch had been on display, the back would have been exposed and I don't think anyone would buy this couch with its ugly back. The manager was no help either and showed me the tiny print where this information was included in the contract. Scott did not point this out when I signed, which I believe a reputable salesman would have done. I have purchased here several times in the past but NEVER AGAIN. And I tell everyone who comes into my home the story of how Ashleigh treats its customers.

Anthony was amazing, we were in the store for a total of 20 minutes before he had showed us the perfect sofa set for us. Hands down the best service I have received in a very long time, very professional and very fast. Thank you for your service, Anthony.

TERRIBLE!!! Given a delivery date of Saturday which wasn’t met. Could NOT talk to someone in the U.S. much less at the Graprvine store!!

Our salesman spent all the time we needed and answered all our questions. We are very excited about our beautiful furniture

Daniel was extremely helpful! We are excited to get our new game room sofa. Good selection!

Ben at the Grapevine, TX location was very helpful. I was there 3 times about a recliner due to some time constraints. He and the manager were very nice and I feel like we got a very good deal on the recliner.

Amazing salesman and manager. They worked with me to find exactly what I want and got me an amazing deal. Best furniture shopping experience that I’ve had

The men were very nice and accomidating...except they left two big boxes on the ground around the garage can...that will cause a fine for me as the garage men do not pick up such from the ground. Customer service says they will come get it! That will be great! That's very nice . This is what I will remember! Thanks

I had a wonderful shopping experience! Daniel is an AWESOME sales professional. Thank you and God Bless!

Great experience!!! We will definitely be back .

Savannah Coi was my agent and she was absolutely horrible. First she quoted me a price then after I put money down she came back and changed the price, she told me I had to buy the service contract or I couldn't buy the furniture. I have never heard such a thing in my life. Then after all that the manager tells me the furniture was discontinued. I had to call corporate then he says he didn't say that. One big mistake going there. Finally after corporate said the furniture was still available and months later. I went to pay it off. Savannah says it's still discontinued. I had to get firm with her and remind her what I was told. I finally got my furniture. Stay away from this Ashley in Grapevine and STAY Away FROM Savannah Coi

Ashley products/furniture return policy is individual to the store. So for everyone's future purchases at Ashley in Grapevine Mills Texas store you should make sure to verify return policy. I have been told I can't return an UNOPENED overpriced $(200.00) mattress protector. I attempted to return it within 7 days and was told not even store credit is an option! So what does that say? Repeat business isn't important to this store. Also the sales reps are at the front door waiting like vultures. Sales rep Ben is nice but didn't go to bat for me and just directed me to an offshore call center number. This is not a customer service friendly policy. Once they have your money they obviously don't care.

Isaac was amazing quick helpful and kind! He is a great asset to Ashely’s!

Spencer was great. I had a specifically vague list of what I wanted. Ha! He didn’t waste my time and was able to show me many options that fit the bill and then was patient as I went back and forth to compare. I was very pleased with my experience and my purchase.

I regret to share my harrowing experience with Ashley Furniture in the hope that others can be spared from the frustration and inconvenience I have endured. While it’s January of 2024, Im still going back and forth for the furniture that I paid in full in July of 2023. Below I highlight my issues: I purchased a bed from Ashley in July of 2023 and, unfortunately, my entire experience has been nothing short of a nightmare. Here is a summary of the ongoing issues I have faced: Incomplete Tools for Assembly: Upon delivery, the Ashley team did not provide the full set of tools required to assemble the bed. False Promises and Poor Communication: Promises were made by the delivery team to return for assembly, but subsequent calls to Ashley revealed that there was no order placed for the necessary tools. Delayed Delivery of Tools: After weeks of waiting, the tools were eventually delivered, but the promised assembly scheduling did not materialize. Inability to Assemble - Unspecified Issues: Multiple attempts were made to schedule assembly, but the crew that finally arrived in November reported that they could not assemble the bed due to unspecified issues. Insurance Inspection Reveals Safety Concerns: In January, an insurance inspection revealed that the bed was damaged and posed safety risks. The insurance representatives recommended an immediate replacement. Failed Replacement Attempts: Despite rescheduled delivery dates, Ashley only sent the footboard and headboard for replacement, not the entire bed. Ongoing Delays and Frustration: Subsequent attempts to rectify the situation have been met with further delays and incomplete replacements, leaving me without a functional bed. This prolonged and distressing experience has severely impacted my daily life and well-being. The lack of accountability and the repeated failures in customer service have left me with no choice but to express my dissatisfaction and warn others about the poor service provided by Ashley Furniture. I urge potential customers to reconsider their decision to purchase from Ashley based on my unfortunate experience. The unreliability of their products and the indifference towards customer satisfaction have been deeply disappointing. In conclusion, I strongly advise against choosing Ashley Furniture for your home furnishing needs, as my ordeal highlights a complete disregard for customer well-being and satisfaction.

Our sales girl was great. We were in and out and she tried to help us more with the price. She also explained the warranty to us.

Awesome!

Great service, great options. Very happy with the shopping experience and Daniel was a huge help and a pleasure to work with.

Great service! Excellent staff!!!

Great service!

Gavin, our salesperson was great to work with. We also bought 3 years ago our sofa from him.

Ben Jones was very helpful and informative about the different items that I was looking for. They match the prices to the online one, so you don't need to worry about paying extra. The delivery was fast, but it could be better. The delivery crew misassembled a part of the bed frame that I ordered, so I had to remove the mattress and fix it myself. Overall my experience was positive.

I had a great and very patient salesperson named Daniel. He worked with me and answered all my and my moms many questions! I'm very happy about my new bed!

Gavin was very helpful and was willing to stay after close to help me and my family buy our new coach. We appreciated his patience and willingness to answer our questions.

I had the privilege to talk with Savanah Coy who helped me complete my online order and complete my payment. Great customer service.

Great service. Easy to make the purchase of a dining room set.

Ethan was very helpful and made my experience very enjoyable.

The guy that helped us out (his name was Jabari I think?) was awesome. Great service, very welcoming, very responsive to any questions and gave great advice pertinent to us finding the perfect fit for our living room furniture. We look forward to purchasing our bedroom furniture through this employee in the future. 6/5 stars.

Julian was both professional and helpful..she found the best deal and was not pushy at all!

I had been to several other furniture stores . Wish I would have started at Ashley furniture . Daniel was my salesman—I appreciated how he let us look around without high pressure -yet he was always around to answer questions . Prices were great too!

The salesman Jason was very helpful in helping me find exactly what I wanted. The price was very reasonable

Julietta and Isaac were both amazing!!! So helpful and kind!! Thank you both so much!!

Great customer service made the process easy not to mention the price beat every other place we looked

Very helpful sales person!

Daniel was great! Guided us through the whole process.

Wonderful store. People who genuinely want to help which is so refreshing. Everyone was amazing! We will definitely be back for our next purchase.

Savannah and her side kick made this purchase fantastic!

Jeovany was great and very helpful.

Anthony is such a sweet patient and friendly person.. i purchased a couch, bed set, and a tempur pedic mattress. not only was he negotiable with the price on all furnitures i wanted, he was also very detailed with dimensions and explaining the best options possible. I highly recommend to look for him when purchasing! He will gjve you a great deal thats unbreakable and quality service! I love my furnitures, it went so well!!!!

(Translated by Google) It is a very nice place with a large parking lot, a very large variety of everything for the home, including furniture and, above all, very very friendly staff. If I could give them 10 stars, I would give them 10 stars. (Original) Es muy bonito lugar con parqueo grande local muy grande variedad de todo para el hogar en muebles y sobre todo muy muy amable personal si pudiera darles 10 estrellas se las diera

I have shopped there before and Daniel remembered us. He was very pleasant as was the rest of the staff. Looking forward to my delivery!

Received superb customer service from Daniel Ayo. He assisted me with my purchase from knowledge of the products, listening to what I was looking to purchase and delivered on quality, value and pricing of the items bought all via telephone. I would highly recommend this store & Daniel!.

Sales Associate was very professional and a pleasure to do business with. Her name is Maria.

My salesman Scott really took time and walked me through the whole process ; making me feel confident in my purchase process

Right at one year to get my complete order. 40+ emails unknown number of calls. Will not buy from them again

I had a really nice time at the Ashley store. I was greeted when I came in and they didn’t hover. I didn’t find any furniture that suited my needs, but I did find some inspirational holiday ornaments that were priced better than Michael’s based on quality. Some were tagged wrong but the staff worked so diligently to find the correct price and ensure they were accounted for and removed from stock. It was great to see how much care the senior staff have for a new employee and it was awesome to see a new employee dive right in to a new challenge. Larry Mosiniak was super cheerful and engaged to learn about the best was to help. He found me answers and helped me get all my items. I am really glad I went to Ashley, even if it wasn’t a big sale, the experience left a big impact on me.

(Translated by Google) Very good service, very good workers, very attentive to everything, excellent place to buy furniture for our home (Original) Muy buena atención los trabajadores muy bueno muy atentos a todo excelente lugar para comprar muebles para nuestro hogar

0 stars if I could. We had furniture delivered and assembled and while I was checking everything over they managed to leave out the front door and leave it wide open. I have attempted an exchange but not all parts were included so the drivers couldn’t even attempt a replacement. Ashley argues the broken pieces are not broken (despite the fact their workers can’t even do anything with them). Still attempting a THIRD delivery.

0 stars if I could. We had furniture delivered and assembled and while I was checking everything over they managed to leave out the front door and leave it wide open. I have attempted an exchange but not all parts were included so the drivers couldn't even attempt a replacement. Ashley argues the broken pieces are not broken (despite the fact their workers can't even do anything with them). Still attempting a THIRD delivery.

Service was good delivery was fast. It only took a week to get what I need.

This is my second time purchasing through Ashley’s and it was another amazing experience! My sales is always on top of it providing the best deals and service!!

Having a couch/recliner from Ashley. The quality of their products is extremely LOW grade. After having our couch only 3 weeks, both sides of our recliner broke.Tried to have it returned but local manager said they are only a distributor and having Nothing to do with clients after sale of product. Provides ZERO support.The warranty support is TERRIBLE. slow response . Warranty plays a shell game you call one to report it then they want pictures. You follow up and they need pictures again because the number you first where given they don't access to. Don't forget other companies sell Ashley furniture too so be careful

It’s all about customer service when shopping for big purchases like new furniture. We went to Ashley’s Furniture, Grapevine location last Saturday and were greeted with a quick friendly face. The entire staff went above and beyond making us feel confident in our choice. They referred to us as part of the family and the whole experience was by far the best hands down of any furniture buying adventure we’ve had. Thank you to the staff at Grapevine!

Daniel was super helpful

(Translated by Google) The person who assisted us was excellent in assisting us and explained everything very correctly, thank you, we are happy with the purchase. (Original) La persona q nos atendió fue Exelente en atendernos y nos explico todo muy correcto gracias estamos contentos con la compra

Excellent

My order arrived one week late, when the table arrived it has three deep scratches on it.

Scott Jansen was awesome! Gave me such a great deal! Best of he listened to what I was saying and didn’t force me to make a nonsense purchase. Definitely see Scott!

Recommend this store ,helpful and so nice .

I was sent the wrong color sofa and it’s impossible to get anyone to return my call. I ordered a beige color and was sent white. This is for my short term rental so white would never work.

We Love Ashley Furniture, their Quality is better. Our Sales Person was Marie, what a attentive lady. She answer your question in a proffesional way. Will go back again for another furniture.

Anthony made sure I got the best deals! Very satisfied

Excellent delivery. The young men were extra cautious, courteous and professional. These guys fulfilled the Ashley pledge of excellence.

Daniel and Ed were awesome! I am so excited to get my new furniture!

Antonio, my delivery driver was on time, courteous, and kind. The Ashley experience was definitely remembered and I will buy any future furniture needs from Ashley Furniture Store! I enjoyed the experience!

On time and friendly!

This review is for Ashley Online ordering. I am to order a table and wanted to pay using a gift card. It was a nightmare.

Daniel Ayo is the best!!! All of my furniture is beautiful! 5 stars from my sales associate to the delivery! Hands down the best buying experience ever!!

It was an awesome experience. Mr Ayo was absolutely the best. He was very patient, experienced and was able to help us find the perfect furniture for our home.

Great info provided by rep. Talked me into a pro adapt mattress AND a couch! Delivery is very quick. Purchasing process and financing also speedy process!

Store has a lot of options and the young sales girl Savannah was super sweet and nice

Our sales person was extremely helpful and patient with us.

Excellent service at the store! Anthony was very patient, empathetic and kind with my elderly father who was shopping for a lift chair. 10/10 would recommend.

Very unhappy with the customer service that I received at this location. I got the wrong mattress delivered yesterday and the manager wont make it right. I will need purchase anything from any Ashley store ever again. They don't treat their customers right.

The salesman, Daniel, was helpful & professional & easy to work with. With the holidays coming I needed 3 pieces and found them all.

Excellent service, you can track the delivery.

Marie was an excellent sales associate that worked with us. I'm looking forward to getting our new dining room set for Thanksgiving. You had the best selection of dining room furniture.

Savannah was excellent!! we need more associates like her in every aspect of the workforce she’s great for business very knowledgeable and friendly.. hi five to her🙌🏾 Great no Awesome job young lady!

Savannah was very helpful!

We found exactly what we wanted at a good price and received great service!

Great customer service from everyone I spoke to, but TONY really went above and beyond to help me with my order and explain the process to me, so that I was comfortable with my purchase, from products available to protect my new furniture, to setting up my delivery service on the day that I need it. Thank you Tony and the Ashley Furniture Team!

We have always had top notch customer service with Daniel. He's the best!! We have adopted him in our 💕

Found what we were looking for in a very short period of time! Tony let us browse, ask questions and take our time deciding on the purchase. He was amazing to work with! Not sure Ashley would survive without him 😂

My experience at Ashley Furniture was the best ever! Thanks to SCOTT, who helped my husband and I make a great selection for our new home. Scott was really personable and friendly. Working with him was like talking with a long time friend. He let us take our time and then helped us with the numbers to get the best possible results. We recommend shopping with Ashley Furniture! 😊👍🏾

We good service by Tony Thank you ….

Anthony and Gavin were both great. Furniture has been perfect. The team made it easy for me to get exactly what I wanted. Will definitely use them again.

Tony S. Was so incredibly helpful, knowledgeable and made what is normally a stressful experience (spending alot) so much more pleasant and easy. I was in and out of the store thanks to Tony in less than an hour! Tony you rock and thank you Ashley for having a consummate sales professional.

Jacob was great to help us select the right mattress and accessories. Great Service! Will be back again.

The entire staff was so helpful and made me feel like they were looking out for me (the customer). If you're looking to purchase furnature, you must give Ashley a look.

I have to laugh. You ask a question and they say “No…” and that’s the end of it. No probing or asking or providing solution. Take a quick walk and see your neighbors across the highway.

Update 09/26. It was communicated that the couch would be delivered Wednesday 09/27. I didn’t receive a call on Wednesday to schedule a time and called customer service and was told payment not processed

We received very good service at the store and a great price the purchases we made.

Scott was great and got our delivery scheduled quickly. Ashley store was fantastic about communicating delivery and the delivery guys were right on time. Will be shopping there again.

After a stressful move, I came to ask let furniture and was greeted by Savannah C.She was such a great help! She was so kind, patient and got me my furniture pieces the same day. Thank you for everything !!!

Great price on a leather sofa and my sales associate was very helpful and professional. I highly recommend Ashley

It was easy to place order and get delivery on date needed. Thank you-

Still waiting for the Delivery , nobody contact us , Didn’t came on the date they said . Costumer service don’t bring solutions just another numbers to call which are answering machines and not people to really complain.

(Translated by Google) grass (Original) doog

Never ever buy furniture from Ashley they will deliver refurbished stuff, its been 3 months for me they didn't help me. and no return policy they have. terrible customer support.

This store was amazing. Friendly staff, and a great salesperson by the name of Daniel who took good care of us. Made the whole process easy and stress free. Will be recommending to all of my friends. Fantastic experience.

Great experience! Sales person Mr Ben was very courteous and helpful. Will always shop here for any future furniture purchases.

Tony at Ashley Furniture in Grapevine was fantastic. Super helpful but not overly pushy!!

Mickey was awesome and a great help

I was looking for a new couch. Scott was able to show me my options, discuss pricing and valued what I wanted in a couch. He was very friendly and cares about what he does.

I had a great experience at Ashley. Great service, no pressure, quality furniture and great sales!

Great svc and fast delivery

Great experience. Mickey was awesome!

We were helped quickly and the salesman was very helpful and knowledgeable about the furniture we purchased.

There’s a reason I have looked in Ashley stores at least 10 times and never bought anything they have to up their game. There are no prices on anything you have to get with a sales lady our salesman. It takes them 20 minutes to figure out the price on her computer as a look it up online. Most of the products I can find cheaper at other stores like a Sam’s Furniture are NFM. It actually sells Ashley furniture also I don’t know why they don’t just close down the stores and do what they do. Best wishes makes furniture. I was so frustrated with no pricing for example at NFM all I have to do is walk around real quick this tables 2000 this is three this is 4000 I don’t have to get a sales person with high pressure tactics to figure out what I want to buy. This is old-school it doesn’t work in 2023 pop your game, Ashley stores.

Great service

Helpful, knowledgeable and no pressure.

Marie is an awesome rep who took the time to ensure I was satisfied.

Ben Jones is a very nice and polite sales person. He help in all ways trying to get me the best deal to fit my budget. Need a lift chair because I was having a rotor shoulder surgery and I was able sit the chair to see what made me comfortable. He setup delivery that I should receive and assembling the day before my surgery, that will be great. Thank you Ben and Ashley furniture store for good service. 👍

My boyfriend and I went into this store in search of chairs for our new apartment and before we could look at 2 sets of chairs a rude security officer demanded we get up and leave the store because we weren't going to buy anything. The whole purpose of us going there was to buy furniture, so it was extremely upsetting for us. The officer was very unprofessional and when I told her we were looking to buy something she said "Y'all ain't gonna buy nothing, get out." I didn't catch the officers name, but she was VERY disrespectful and ruined our chances of getting furniture from this store.

Scott was great. Very patient and helped with securing the best deals possible for us.

Sales person was very knowledgeable and greeted me at the door. Store looked very nice. Found what suited me and got price match.

Excellent sales representative Ms Coy and her manager did a fantastic job!

Tony S was super knowledgeable and helpful. No pressure @ all. Works on commission but was never pushy.

Savanah Coy was great. Helped me get picked out what I needed and made sure it fit my budget. Great experience!

Ashley’s is one of my favorite furniture stores! I am very happy with my recent purchase and the service I received from Daniel.

Good experience!

Ashley Furniture customer service care line is a complete joke and waste of time. I ordered my new bed from here, delivery drivers set it up half way and as I was putting the bed linens on, it felt totally unstable. Thank God we didn’t sleep in the bed as we would have definitely went through it. When we checked, the bed frame was just thrown together. CSR went from saying a tech coordinator would reach out to me in 48 hours and now it’s been 2 weeks. I’ve been calling everyday or every other day and everyone says they will escalate the issue. But they still expect me to pay for this. Absolutely unacceptable in my opinion. Don’t even waste your time, money or energy.

Be ware: Absolutely no Exchange or return policy. While they made sure to offer the extended warranty they did not specify that there was absolutely no return or exchange options (short of damage). When we received delivery of the stools, the color did not look good in the room. We contacted Ashley about exchanging for another model but were told they would not return or exchange. Looking at our receipt it does state this in small letters in page 2 after our signature on page 1. We can’t believe that there is no option for exchange even with a restocking fee which we would have been willing to pay.

Be ware: Absolutely no Exchange or return policy. Ashley had good selection of bar stools and the salesperson seemed to be knowledgeable and helpful. She was very clear about the limits of the store warranty and offering the extended warranty. However, she did not specify that there was absolutely no return or exchange options (short of damage). When we received delivery the stools looked good but when we put them in the room the color was too jarringly white. We contacted Ashley about exchanging for another model but were told they would not return or exchange. Looking at our receipt is does state this in small letters in page 2 after our signature on page 1. We can't believe that there is no option for exchange even with a restocking fee which we would have been willing to pay.

My order online was cancelled but Scott in Grapevine TX was able to quickly reorder the couch and schedule it for delivery in 10 mins.

Working with Savannah was Awesome!

Tony was easy to work with, a good salesman, and helped make everything go smooth.

Salesperson was very courteous very nice make your eyes left the store with exactly what I wanted took his time with me I was very happy when I left the store

Tony explained all options for sectional, plans, and toured me around to see the various sectionals I may like. Great job... very personable!

Friendly, helpful and we found just what we needed.😁

Ashley Store sold me a defective $1300.00 recliner. Sent someone to fix it it but they did not. Now they are ignoring me. I am going to have to fight it with my credit card company and the Better business bureau. I am disabled and 67 years old. PLUS, my family and friends are going to post on all social media to tell every one, DO NOT TRUST OR BUY FROM THEM!!! If you pay in full like I did you are screwed. I will NEVER shop there again and will share my experience with everyone.

They were friendly and knowledgeable. They have a great selection of products.

Our sales representative Tony was very helpful and made our purchasing decision quick and easy.

Micky was very helpful and welcoming I’m glad I was able to walk out with a purchase and excellent service!

Everyone was very helpful.

No pressure from sales staff. Easy shopping experience.

Great salesman, Daniel. Not pushy. Very helpful and informative. We ended up buying 2 recliners and it took less than 10 minutes to check out. He gave us a good deal and fast delivery! Very happy! 😃

It was a pleasure to shop in the store and deal with our sales person. A very professional person and was knowledgeable of his products.

I was Looking for a way to Stop My Divorce and Save My Marriage. Now because of a good man called OJO who save my marriage , I am living a happy married life and also my love life is restored. Thanks for Saving My Marriage ime !!! Your love and protection have done wonders in my entire life. I will always run to you for Guidance and assistance as my beloved guardian. I believe your ancestral powers are beyond human imagination !! Thank you so much Ojo you can connect with him on his Facebook page : https://www.facebook.com/Dr-ojo-spell-love-spell-102571918576587/

Came in to see if they had the couch another location was out of and was met by Tony. They were also unfortunately out of the couch but he helped me find something that would work. Made the process super quick and easy! Also found out we are bday twins! If you’re in need, go see Tony!

Great selection, fantastic sales staff! Very pleased with my purchases!

My wife and I found something better than what we were looking for and got it at a good price.

Never received the furniture. Was told by the rep it was in stock and would be received the following Thursday. Never showed up with zero communication as to why. Rescheduled delivery two more times with no shows. Won’t help over the phone. Cancelling order. Will never shop here again and advise everyone else to do the same

Ashley furniture is a complete disgrace. I cannot believe how low that have gotten with customer service. It's quite appalling. They still have not credited me back for the WRONG item that was sent to me. Fed ex picked this up and I still have yet to receive my refund. Every person I speak with at any store is unhelpful, rude and very u willing to resolve this issue: I will be getting legal involved at this point and filing claim on my credit card. Just wow....

Sales person Gavin was excellent And the quality and price were great

Scheduled last minute for me and did a great job

This store is the LARGEST scam ever! Please beware. I was sold a mattress and box spring with a manufacture defect and they have taken my money and given me the run around. Every agent I speak with hangs up on me. I spent over $3,500 with AHF and regret every penny. Even after a Gabby called me confirming details and notations on my account, and even my REPLACEMENT I have yet to receive anything. If you're reading this, do yourself a favor and shop else where!

I’ve literally been waiting for my furniture for a month now. When they attempted to deliver yesterday my sofa chaise had a huge hole in the back. How do you even put damaged furniture on a truck for deliver. Initially my furniture was suppose to be delivered on 07/12 that didn’t happen and when they finally attempted to deliver my furniture was damaged yesterday. I will never ever purchase anything from here. Also, the customer service is an absolute joke. They offer no apologies for the inconvenience and take no ownership from the constant miscommunication..

If I could give 0 stars I would. Don't order from this store unless you like to be given the run around after you've already gave them your money. My bedroom set was suppose to be delivered but was cancelled with out my knowledge. When I finally got ahold of the store they claim the sales associate i purchased it from is on vacation for 2 weeks how convenient. I now have to wait another 2 weeks for my bed to be delivered because "there's nothing they can do about it". Whoever they use to deliver there items are booked weeks in advanced and once it's been canceled they can no longer keep it on its original delivery date. Customer service also wants to play the blame game and not take accountability for any of there mistakes. DON'T WASTE YOUR TIME OR MONEY ORDERING FROM THIS STORE!!

Customer service was excellent. The rep I had was very attentive to what I wanted and what I was looking for. I was able to get everything I needed in a professional and timely manner.

Found what I wanted online went to the store wad pointed to the right location of the bar chairs I wanted liked them purchased them (the helpers let me use their measuring tape as well)

First time at Ashley’s furniture. And I have to say it was a very warming and friendly environment. Tony came to us and made us feel welcomed. We looked around and let him know which two living room sets we liked he gave us prices he’s very patient and nice. Highly recommend Ashely’s if you’re looking for furniture! And ask for Tony!

Savannah was terrific. We had found something online and went to the store to see it in person. Savannah knew exactly which piece of furniture we were talking about. It wasn't exactly what I wanted so we wandered the store. Savannah gave us plenty of time and space to not feel pressured. She was a great person to work with. Ashley's online prices were better than in-store but Savannah matched them without issue. I would recommend searching any item online before making the sale just to get the better price.

Scott helped me out. He was awesome. It was my first time to buy furniture as a single guy. He helped me piece all my furniture choices together to be cohesive. I appreciated his help very much.

Edit as of 8/8 We were delivered a wrong part to our furniture on 7/29. After calling, emailing and texting we STILL do not have the correct parts and have two drawers sitting in the corner unable to be used. Don't bother calling because you will be placed on hold for over 30 minutes just to be hung up on. This is the worst experience buying furniture I have ever had. Tony was great and super helpful!

Dan Ayo was very helpful and explained everything transparently. Gave reasonably good discount. Explained everything related to delivery. Very good customer centric approach!

Found wah I n÷dedicated and salesman was very helpful

Salesperson promised to refund delivery fees because of the huge wait for furniture delivery. I never received that refund

Scott did a great job answering my questions and showing me exactly what I was interested in. His customer service was over the top- which is rare these days.

ALL SALES ARE FINAL FROM THIS STORE AND THEY DO NOT MAKE THIS CLEAR. You have to read the fine print.

Mickey at the Ashley in Grapevine was so helpful! He helped me pick out furniture for my new apartment and connected me with the Ashley in Maryland. Would highly recommend!

I found great sales at this location. My salesperson Tony was great.

The customer service for Ashley furniture has been a terrible experience! We had furniture delivered to our house that arrived damaged. We sent it back immediately. I have been trying to get our refund for over a month. I call customer service several times and each time they say they will process the refund within two days and then nothing happens. Not even a call back from them. I try calling the store and no one answers. I will not be purchasing furniture from them in the future!

If you are looking for some furniture, I recommend this place, ask for Daniel Ayo, he is the best retail sales associate, he gave me a good discount. Thank you Daniel!

Friendly salesman. Had exactly what we were looking for at a fair price.

Mickey was great! Knowledgeable, professional and helpful but not pushy.

Do your research before you go here. Ashley makes nice furniture so look at the prices on their website and make sure this place does not take you for a ride and you’re not paying more than what is posted on their website.

Great service!

Good service. No waiting to be helped. Ben was great. I bought exactly what I needed after having shopped a couple of weeks earlier.

Store staff were good. I expected to view some items in store I shop online. It took longer than expected and a lot of items I viewed online were on either back order or out of stock or weeks to months delivery, that was very disappointing

Nice salesperson! Knowledgable! Just shopping..

Great selection and salesperson

Enjoyed shopping here … overall pleasant experience with little or no sales pressure. Salesman Scott was great and made sure I was out the door with a great package at the right price. They helped me find just what I needed without me feeling like I was overwhelmed by the extensive inventory. Would definitely shop here again.

BAD CUSTOMER SERVICE!!! I went in on June 11th,2023, and purchased a mattress. Gavin, my salesman, assured me that everything would go well. Gavin is a LIER!!! I was told I would be notified when the mattress would be ready for pick up. I was never contacted. I called, and a recording let me know that my mattress was ready for pick up. Gavin told me the pick-up hours were Tuesday to Saturday from 9 am to 6 pm. When you call to schedule the pick up, the recording says it is from 9 am to 6 pm. When you speak with the customer service (if you want to call it that) person they tell you it's from 9 am to 4 pm. I questioned the difference in pick-up time, and their only response is that our system says 9 to 4, not 9 to 6? I asked if we could contact the distribution center to confirm the pick time. Was told "Sure, let me get the number." After waiting on hold for over 20 minutes, I hung up and called back the next day. Well, that was a repeat of the first day. Another 20+ waiting for the phone number. I called a third time, and this time, I was on hold for over 50 minutes, and no one EVER came back. ( Do not ask for the distribution center phone number unless you want to be on a permanent hold) I even asked to speak with a supervisor. I guess they do not have them because the customer service rep. that answer the phone did not want to get a supervisor. Instead, he was trying to help me. I tried to call the store in Grapevine where I made my purchase. No one answers, and NO ONE RETURNS YOUR CALLS! At this point, I do not know when I will be able to pick up my mattress. If I had a chance to do it over again, I would not make a purchase from Ashley Furniture. Once they have your money, good luck getting anything out of them. Update: I got the bed I paid for! That process went smooth! Just wish the rest of the company was the same. Overall, I will not be making any more purchases with this company due to the way Ashley Furniture treats its customers! So sad! With the internet taking away so many retail stores and you have companies like this making it worse. There are many more furniture companies out there that appreciate their customers!

DO NOT BUY furniture from Ashley. The furniture quality is poor. Customer service is the worst I have ever seen. I purchased a section that I received in Jan, by Feb the cushions were already collapsing and the fabric is frayed. I have been trying for over 4 months to get a replacement cushion for my chase lounge and get the run around from customer service and the store. They literally lie to you and say they are placing an replacement parts order, but don't. They even told me it was sent to the warehouse and I drove over an hour there and they don't have it. HORRIBLE!

WILL NOT COMMUNICATE ONCE THEY GET YOUR MONEY! We ordered furniture a couple of weeks ago and we had the delivery scheduled for tomorrow. I never got a call verifying the delivery time so I called the store. I left voicemails because they do not answer the phone. That's pointless because they don't call back. DO NOT ORDER FROM THIS STORE!! I finally got through to the general customer service and they say my furniture is still 2 weeks out. They never let me know that my delivery date was cancelled. I have company coming in to town this weekend which is why I scheduled it when I did. Save your time and your money and just go somewhere else. These people don't care.

Mickey was very helpful and we were able to find our dining room table, barstools, and end table in record time.

Amazing collection and friendly staff

Terrible customer service and overall experience at the Grapevine Ashley’s. The salesperson, Savannah Coy, had absolutely no idea how certain pieces of furniture were sold and how many parts it would come in and therefore, sold us a bed that was not in stock entirely. She told me on 5/27/23 that a bed (frame, headboard) were in stock and should be delivered in the standard 4-6 week timeframe. The footboard would be in stock on 7/3 and the bed would still be fully functional without the footboard. I had her confirm with her team if the bed was, in fact, going to be fully functional and she reconfirmed it was. Based on the false information provided to me I placed the order for my items. Ashley’s system on the date of purchase was down so we were in the store for over 3+ hours trying to place the order. The estimated delivery was 6/7/23. A couple of days before the delivery date I received a text that the Ashley system is down and my delivery will be delayed by 2-3 weeks. I was accepting of the delay and proceeded to wait. However, on 6/19/23 I received a call from the delivery team notifying me that the bed is not in stock at all and if I wanted to consolidate my delivery and have it delivered in July, which I refused. I was also told that the bed will be in stock on 6/22 and customer service would call to schedule another delivery. Yesterday, I called customer service to get a status update on the bed and I was told that the system is now showing that the all parts of the bed are out of stock until 7/29/23. This was clearly enraging as I was given conflicting information from all departments. I proceeded to call corporate in hopes of escalating my matter, but sadly, I was met with further nonchalant attitudes and unclear picture of the current status of my order. There was an escalation case that was created and I was told someone would be calling to me today with an update. I have received no phone call which promoted me to visit the Ashley store I purchased my items from. The service team there wasn’t able to tell me whether or not my bed was or would be in stock. I further found out that the headboard is a separate SKU than the slats, foot board and railings which was NOT communicated to us by Savannah on the date of purchase. I explained that had I known the information I know today I would have never placed the order and I feel duped by their sales and customer service teams. No real resolution came of my visit - still an unknown delivery date and a bunch of arbitrary dates thrown my way without any definitives. Poor experience. Will never purchase from Ashley again and will certainly share my experience with friends and family.

Awesome and welcoming people. Very helpful with everything I needed and very upfront with costs ect... will definitely be doing business at this location again!

Quick service

Great experience. I went to Conns a few days before which is 1.5 miles from my home. i made my way around the store I looked at every reclining sofa on the floor. I was there for 15 minutes before anyone acknowledged I was there after I intimidated contact. There were at least 6 salespeople on the floor several were helping other customers. Not one of them asked if I needed help or if I was finding what I was looking for or if I had any questions. I made my way around the perimeter toward the door i came in. I thought to myself if I got passed the furniture I would leave and never return if no one spoke. I had $3,000 cash in my pocket and ready to purchase. I walked into your location and was greeted immediately and wasn’t pressured i had two salesmen helping me as well as everyone who passed by asked if I was good or wanted something to drink. One of the best experiences I have had and I have bought all the furniture and appliances one buys through out life several times over. Thank for that my son actually enjoyed looking at everything and helping me decide which is rare for a seventeen year old on a Saturday Well worth the 30 mile drive

I wasn't too sure about this place when i walked in and started looking around. We were greeted by Marie when we walked in. I was thinking, we are not going to find anything here! Then we came accross a gray sofa and loveseat. We sat on it, tried the recliners, chatted for a bit and then Marie popped back, she provided us information and even told us it was on Clearance! My favorite word!! Long story short we kept looking but ended up buying the one on Clearance! Thank you Maria! Lol

Great service, great deals!! Gavin was a great help and excellent customer service!! I would💯 recommend Ashley furniture! They have a lifetime customer in me!!!

Gavin was great. Very friendly and worked hard to find exactly what we needed.

Bad experiences, the seller Keep pushing me to buy , make me feel very uncomfortable! But the worse experience was the delivery service. I waited for 4 hours and didn’t deliver it, and no customer service called to inform me. I called the customer service, but the phone couldn’t get through. There was no after-sales service. I went to the store and was told that there was a problem with the system. It's being repaired, they can't fix anything, can't deliver, can't refund ,just wait, gave me a self-service voice phone number to contact customer service myself! Horrible customer service!!!!

Great place to buy nice furniture at a good price.

Incredibly helpful staff Daniel was awesome!

Excellent customer service,specially the service representative Savanna Coy is very professional and very well trained and knows how to deal with customer

I realize this is not specifically the stores fault but, the system issues with delivering our product has made this experience vey inconvenient. The company needs to get its act together and fix this issue as our items have arrived but we can’t get our delivery scheduled because of it and these system issues have been on going for a week now many other big box company’s don’t let system errors go on for that long. On top off all of that our other couch we already had delivered does not work and there is nothing Ashley can do apparently because their system is down.

Ashley Furniture did me right! I LOVE this couch! 😍 It’s so fluffy and comfy and the delivery was SO easy! Literally took them 10 minutes to unload it and place it in my living room! Easiest purchase ever! 😎

The staff was very knowledgeable, friendly, and helpful. They also worked with us to ensure we purchased great furniture and stayed on budget. Marcus Huerta and the team there are officially our "furniture guy."

I absolutely love the customer service experience. My greeting in the store was warm and personable. I’ve been to several Ashley stores and this had the best showroom and different styles of furnishings I have not seen before. I was being helped by Marcus Huerta, and he was knowledgeable and very helpful with all my questions. Thank you Mr. Huerta!

Disappointed for the delivery charges I did not expect to get at the end of the experience

The phone call to schedule a technician is extremely frustrating to say the least! You have to pay in store for a tech to even get scheduled and then wait for them to call you back to schedule an appt. Lots of unknowns to the whole process.

Visiting Ashley's today in grapevine Texas Savannah helped us out and making choices and decided to purchase a sectional and coffee table put it on hold until we move next month She did a great job and everything that was asked of her and as patient as all well but she was great

Amazing service!

There is not much collection, and there are not many options available. Like bedroom set 7pcs or 5pcs etc, all are separate price.

Marcus was very helpful to us as we found a new living room sofa, loveseat, ottoman, and recliners. Thank you

D’Anthony Miller was our sales guy and he really helped us out on getting the perfect dining table and living room seating! He got us a good price for each, and then got us delivery for free.

We had to replace several rooms of furniture and had a great experience at Ashley’s Furniture in Grapevine. Micky was very professional and helpful with mattress selections and all the furniture choices. I learned a lot of new information, and I really liked how you can mix and match items. We went on a weekday and it wasn’t as busy, which made the experience more enjoyable. Overall great experience!

We had a great experience and the customer service was outstanding.

Please do not shop here. Got a discount on furniture, only to get charged on warranty I never asked for.

They were amazing—very kind!!

We asked for replacement of damaged item in same delivery day, techncian came and approved for replacement waited for two months. Once checked after two months custemor service said , my case was closed due to they can't contact me in phone. They never tried any other contact options like voicemail or text message. One of my friend also had this same response from Ashley Grapevine store. No other customer will not get this type of bad experience.

I called Ashley Furniture in Grapevine talked to Scott. He was waiting soon as I walked in. Very nice person great customer service he went above and beyond to make sure I was satisfied he had me in and out in less than 1hr. If you’re shopping for furniture please go see Scott he’ll take good care of you. Thx Scott I’ll be back soon!!!!!!!!

Everything excellent

Amazing store, awesome service

Good quality furniture

Mickey was amazing. He answered every question and showed us a variety of pieces to choose from. The process was quick and simple and we got an amazing deal! Definitely going back!

(Translated by Google) All right, I bought all the furniture for our new house, we were very well taken care of until the end. We always shop at Ashley, after today I'm sure it was a great deal! (Original) Tudo certo, eu comprei todos os móveis da nossa casa nova, fomos muito bem atendidos até o fim. Sempre compramos na Ashley, depois de hoje eu tive certeza que foi um ótimo negócio!

I found just what I needed and Scott was super helpful!

Professional guidance

Sales associate Savannah was great. Very patient, which is what I needed. 4 stars is for selection of sofas/fabrics. This is the place for you if a sectional is what you’re after, or light colored upholstery. I was in the market for the opposite. However Savannah was able to hep me find just what I was looking for.

Wonderful

Bad costumer service

We walked in a saw a sectional and was immediately greeted by Gavin. He said if we like the sectional, then there’s another one we should check out. We told him the kind of couch we were looking for and he sent us to that one and it was immediately sold. He helped us with our needs for the rest of the furniture that we were looking for. Gavin was amazing.

Helpful and friendly staff. The process did not take very long. Delivery scheduled at an early date.

I loved great deals.... the supervisor exceptional excellent services.... the specialist take us today was ayokunle Daniel perfect.... and the financial guy for acima

I ordered furniture and I received it damaged. They still haven’t replaced it. My advice is go to IKEA or Nebraska furniture. Worst costumer service.

Salespeople were very helpful. I picked up order at warehouse. This was my second experience with warehouse personnel. Terrible service.

Great Experience

Excellent service rendered at a great price....I will highly recommend Ashley Furniture anytime anyday....

Very Happy

Daniel is so much help , I always get my furniture here and always ask for Daniel

We order furniture and it arrived damaged.

Great experience at Ashley Furniture in Grapevine today, thank you to Mickey May who took the time to explain the various mattresses and helping us to select the perfect one for us. He knows hus stuff, if you are looking for a new mattress I highly recommend Mickey.

One of the worst customer service I have ever come during this online world. There were damages done to the sofa and walls/door during delivery and raised a request with in an hour of the delivery as delivery person denied to take back the sofa where as store folks told me not to accept the delivery if item is damaged. They lied saying someone called me with the service request but none called to the date after a month after delivery. Called 2nd time and raised another request and i was told someone will call me with in 2-3 business days and no update yet. Ashley furniture web customer service does not take responsibility of items purchased in store and they dont help. When calling the store customer service system automatically ends the call trying to connect to representative. It a infinite loop that customer gets into while trying to call and get things fixed. Wish I could rate -10 to the service after product is delivered when there is no customer issue.

I had a great experience purchasing my Posturepedic Matress. They found the right matress for me. Im looking forward to a better nights sleep. Very Very Helpful !

Excellent service! Daniel and David were great. They took care of us. Daniel gave us the best deal and made sure we had a wonderful shopping experience!

Ashlee has been the greatest throughout the whole home buying process especially kept everything simple and thorough thank you so much!

Very professional and great people

Great store, huge selection. My saleswoman (Savannah) was super nice, very knowledgeable, and she made the buying process effortless. As long as the delivery process goes as smooth, I will definitely be returning to Ashley Home for my future furniture purchases.

Limited stock and I wasn't able to find anything

Prices change depending on whether you finanace, take additional coverage or pay all up front. Got a good deal after good old haggling with the store manager.

Excellent service at Ashley furniture in grapevine. They were helpful assisting with furniture choices for my new apartment.

Excellent experience! Anthony was absolutely the best salesperson we’ve ever had. We wish every sales experience we had was like this one. He was friendly, polite, extremely knowledgeable, and very helpful with our decision making process. Thanks!

These people are a bunch of lying scumbags. Starting with Gavin Masumoto. We bought a $3,000 couch and he explicitly told us in store that if we were not satisfied we could return the item. The couch was delivered today and it's absolutely filthy and one piece looks like it was a returned item. Now I am being told by customer service and the so called store manager that there's no refund possible at all. I have never in my life heard from any furniture store that something is not refundable. We had an issue with some RH furniture that was delivered and they returns with no issue. Now I get to file a claim with my credit card company and the Better Business Bureau so I can waste time out of my day dealing with these clowns at Ashley furniture.

Maria was delightful!

(Translated by Google) I ordered my bed in March, it arrived in July, not counting the 4 times they made me leave my job to deliver my bed and it never came, it was not a good experience. They shouldn't offer an item they don't have. (Original) Pedí mi cama en marzo, me llegó en julio, sin contar con las 4 veces que me hicieron salir de mi trabajo para entregarme mi cama y nunca llegaba, no fue una buena experiencia. No deberían ofrecer un artículo que no tienen

The salesman David was great he was super helpful polite and stayed connected with us through our entire experience as far as the rest of the grapevine staff it was an absolutely terrible experience when it came to the pick up and finalization of my order The general manager was super unprofessional when I asked if I could call back and asked for his name he responded my salesman’s name and hung the phone up there after I was put on hold for an hour and forced to wait for a response while I was across town in Fort Worth waiting to pick up my order needless to say I will not be doing business at this Ashley’s anytime soon

Excellent Attention

Got everything I wanted for a good price, thank you for being so affordable.

Ehh customer service

I am not satisfied One sofa has one scratch and one recliner is not working. We called to customer care nobody give proper response …… I am very unsatisfied

I want to praise Mikey for his excellent customer service!! To associate Bree, a simple phone call to synchrony and application review would have corrected Anthony’s mistake but you did nothing. You have no idea the embarrassment I felt because you decided that I wasn’t worth your time or energy. Do better.

Micky was great! He spent a lot of time with us and set us up with a mattress and bedroom suite!

Friendly and very helpful staff… Thank you 😊

Galvin was the best

Excellent service. They really care about their customers.

Very good services and Kim was explained well. Thanks

If you are fans of shopping on their website, you likely won't enjoy shopping here in person. Everything is expensive

Not until delivery

The lady that me was very nice and friendly!

Wanted to look around and see what kind of furniture was available. We were approached by a salesperson and asked if we needed anything, we said no, we were good. After looking around for a few minutes, we were approached again, and we again said we were good. The salesperson was very rude and that made up our minds to leave the store. Customers do not need to be harassed while shopping. Customers should feel comfortable looking around without being followed by employees. We were planning on spending at least 10k in the store, but after the annoying sales person, we decided to take our business somewhere else.

The service was great. Maria was super nice and helpful, the prices were just too high for our budget.

It took over a year for the bed to be delivered. Initially we were told 6 months, then that changed month by month. We received everything but the bed after 2 months but the bed wait continued to drag on and on. I was ready to cancel the bed order but my daughter insisted on waiting because she really loved the bedroom set. After we finally received the bed I have to say it is very beautiful. Not sure I’d ever wait a year for a bed again, though.

We came in thinking we knew what we wanted however; Mickey May talked to us and explained to us what couches would be best in regards to our space and desired design. He really took his time and went above and Beyond. I can’t remember when was the last time someone anyway gave us this much care and attention. Micky will always be our go to whenever we go furniture shopping! Thank you Micky for making our day.

Savannah was very professional and courteous at all times. She helped fill our furniture needs. We will shop here again when the need arises. Thanks Savanna! We'll be back soon.

Great Experience! D’Anthony was the best, and he was able to help get me the best deal as a returning Ashley customer. I will be back again!

Micky took time with us. Very personable. Store manager was also attentive and kind. Great experience.

David Ayo was very helpful! He was very informative, but also gave us space to look around without hovering. He got me a great deal on a couch (brought it down from $1,200 down to $835) and was able to merge delivery fees together for two orders even though they are getting delivered on different days. I also went around time of close on a Sunday evening, and he did not rush us at all. Great service!

Great experience. Greeted by David N. as my daughter and I walked in the store. He asked what we were looking for and led us to the right area. I had seen the item on your website and he showed me the item. He went to check on the item and was back in less than 5 minutes. Meanwhile we found something that we liked more. He checked on the best price available and took care of the paperwork. No pressure to make a decision or up sale. Truly a pleasure. Thank you.

Amazing Experience

Super Friendly environment! Big shoutout to Gavin Masumoto for helping us make the right purchase! Highly recommend him when visiting/shopping

Went well

DAnthony was so helpful and worked hard to help me find what I was looking for. Great furniture shopping experience.

Good in store experience. Waiting to see how the delivery goes.

It was a great experience at Ashley as soon as I walked in I was greeted by Scott Jansen answered all my questions and attended me quickly I was able to make my purchase and a happy customer will be coming back soon!

We have furnished our house many times, and we always request Gavin for his assistance. This store is well organized, very clean…with Friendly service. TY Gavin TY Ashley for your good quality furniture.

Gavin was awesome 👏

Good job

It was great, the salesperson's were friendly and fast. I appreciate the help.

Anthony Chansky was very professional, helpful, and pleasant to work with. We ended up finding the couch we wanted. Thank you!

Horrible store!!! Bad customer service. I will never recommend anyone to do business with them ever!!!

Great customer service. David was great to work with he was not pushy and actually listened to what I wanted and needed.

Prices are high And sales people are extra aggress Overall not a good expereience

Gavin was super helpful, easy to work with and offered the best price.

Friendly staff. Had what I was looking for.

Micky was very servicial guy and Alex from Finance as well

Great prices and service!

Great Service! The salesman Daniel was amazing!

Horrible customer service and not upfront about their policies. We have reached out to them several times and with the exception of one CSR they have all been rude and disrespectful. We have been told that we are out of luck, sometimes their website is wrong/they aren’t responsible for their website and other crazy responses or just hung up on period. When I asked for a supervisor I was told they are all too busy and I could wait on phone for hours and still not get to talk to one. Never buy from them. They do not care about retaining satisfied customers.

Daniel was very helpful and pleasant. He allowed us to browse on our own and did not hover over use like most sales associates. We really appreciated that from him and as a result we did make a purchase.

Professional and excellent customer service.

Dedric our sales person was the absolute best. Informed, upfront and left all choices to my wife.

Very Very Great Customer Service!A+++++

Our salesman was awesome!

We had a wonderful buying experience. Shannon went a live and beyond to help us find the perfect couch!

Great Service, Great discount. They make sure they help you and they wait for you. Rooms To Go they don’t really help customer and they don’t wait. They were rude.

Amazing customer service, and great quality of products, however the prices seem a little too inflated. We did get a great end table we love!

Beautiful furniture and great assistance to meet our need. Gavin was excellent!

Very patient and worked with our budget

Just bought some bar stools. Can’t say much more until they are delivered. Salesman helpful but not pushy. Store very pretty.

We went to the Ashley show floor in Grapevine Texas. Gavin was GREAT! The showroom was clean and well put together. Everyone was friendly and kind, there was no pressure for sales. The experience was great and I would recommend this site to family/friends!

We found a very good sectional at a reasonable price. We appreciated the assistance of our sales rep, Daniel. We had been very professional and responsive.

Our sales person Daniel was amazing!

Never buy furniture here. Ever. We bought a sectional and paid extra for the warranty. The recliner broke after less than a year and I spent literally dozens of hours on the phone over several months trying to arrange for a warranty repair. Was eventually told the part to repair my recliner is no longer available. They offered a replacement recliner but only if I pick it up at the original location. I’ve moved over 1,000 miles away since the original purchase, so this isn’t practical. (There is an Ashley location less than 10 miles from where I live, but Ashley refused to provide a replacement unless I travel over 1,000 miles to the original location.) Absolutely awful. I wouldn’t buy furniture from Ashley again even if I got 95% off. Never again. I would give 0 stars if possible.

I bought a recliner chair and couch back in April. The only thing worse than the quality of their products is their customer service. I put in a service request to fix my recliner and they’ve sent somebody out 3 times now in the past 4 months and the chair is more broken now than it started. So I contacted customer service to just bring me a new chair next time they come and they said I have to wait for the last service technician to submit his notes before they can do anything. So I ask them to call me when they have a resolution and they tell me they can’t make outbound calls???? Never heard of a one way phone but whatever….So more waiting. If you like waiting on people to come break your furniture more and more then this store is for you!

We recently bought a king bed set through Ashley home furnishings. We had a great shopping experience, from customer service to the delivery of our new bed set. We are very happy customers and recommend Ashely to everyone looking for home furnishings.

Anthony was very professional great customer service and patient

Andrew was very helpful!

Experience was good.Daniel was great to work with

I drove an hour to pick up from their warehouse. I opened an incomplete bet set and cannot get a hold of anyone to get the missing pieces. Update to March 13, 2023. I am still waiting on the missing parts. Seller refuses to give me my money back. I am now going on 4 months waiting. Be sure and note that the return policy is only 72 hours. If you get a product with a missing piece, return immediately, don’t do them the favor on waiting for the part, it will come back to haunt you.

Great place to shop

Every one was great they went out of their way to make sure I was a satisfied customer

Terrible experience with Ashley. I’ve ordered a bedroom set in July. The estimated delivery dates are fake. It was 2 weeks from the date of the order and it keeps moving a couple weeks every time I call. It’s been 3 months now and there still is another 2 week wait.

Excellent delivery team. Very professional. Will recommend to family and friends. Keep up with the good job.

Independently owned and has NO RETURN POLICY. My items were delivered when I was out of the country, after I was unable to get an exact delivery date, and because I didn’t initiate a return within 72 hours there was”nothing they could do.” I’ve never been to a store that you couldn’t return something that was a different color when it was shipped to you than the one you saw in store. The salesman said nothing of this, which makes him look like a thief and the customer service exhibited by the company with this policy is outrageous. Never again, will I purchase from this company.

This has been the most unprofessional furniture sale experience I've ever endured. I purchased on 11/13. And in spite of numerous calla and two visits back to the store location, neither the manager, distro center customer service rep nor the salesman have provided an accurate update to whether the pieces are ready for delivery. One person says yes and the other says no. What's more, is no one cares, as of it's the customer responsibility to track down furniture on the warehouse. I will never purchase another item from any Asley Home Store.

Thanks expensive and quality is not there. They are strong on financing and it seems that it's their core business.

Gavin did a great job of finding exactly what i was looking for. He did a couple of price comparisons to make sure i got the best deal possible. He also getting it readily available so i can enjoy my purchase. I felt at home working with him and will gladly do business with him in the future..

Customer service was amazing! The thing I enjoyed the best there was no salesman hassling me. They allowed me took look around in peace and when I was ready there answered all the questions I had. Daniel Ayo was awesome and I loved his customer service. I’m the near future I will shop there again and Daniel will be my salesman.

I have been buying from Ashley for almost 15 years and never experienced this before. I received a partial order and was told I would get the other half in two weeks. At the end of the two weeks I was given a new delivery date of 4 months later! Javier the manager said only choice was to cancel the remainder of my order but I stuck with the half of the order I received.

We were greeted at the door, but never pestered by a salesman. When we were ready to place an order, Gavin was very efficient and processed our order expeditiously .

Good experience and got many products during the black Friday deal, would recommend to anyone

Great customer service provided by Anthony! He gave us several options to pick, very knowledgeable. We left very happy with our purchase.

Buying furniture is like buying a car. It takes entirely too long. Lonzell and David made the experience much more pleasant than it should have been. Thank you for employing both of them. They did very well to make the experience more enjoyable. I don’t know how enjoyable paying 5000.00 for a mattress can be but they did well. Compliments to both of them.

Lonzell did a great job selling us on our furniture. He was very knowledgeable and took his time explaining the different options we had.

My shopping experience was a great one! I appreciate the time and patience Lonzell was amazing. If you are in need of furniture go see Lonzell. Thank you I will be back soon!

They don't deserve 1 star even they delivered my loveseat wrong twice and the lady saying she is the store manager is unprofessional and don't have a clue about customer service

Great experience buying my dining room set. Anthony was fantastic!!!

Absolutely horrible experience with Ashley. The original sales person was off the day we ordered our furniture so we had to use a different one (big mistake). Gave us a delivery date which we stated to her that we wouldn’t be there on that day and she said well that’s the delivery window we have. You can call and change it. When that date got closer I called Ashley because I hadn’t heard anything from them yet. Looking at my paperwork everything was wrong. My phone number, address and email address we’re all wrong. The first time I called customer service I spent at least 30 min on the phone while the person “found” my order. She told me again delivery date was the 10th, then she came back and said oh no the truck was full that day so you have to wait another week for your order. I asked to speak to a supervisor and she said “there wasn’t one available” even though she had just gotten her supervisor to help her find my order. She said she’d have one call me and of course I never heard from them. The next day I called again. It took me 5 calls to finally get someone to answer only to be told that I would have to wait ANOTHER 12 DAYS to get my order. When I asked to speak to a supervisor again I was basically told they’d tell me the same thing. Why is it MY fault that you guys couldn’t get my order on the truck and I have to wait another 2 weeks for my furniture? I waited to talk to the supervisor for 1.5 hours. I then requested to just pick up my furniture at the warehouse. This supervisor said it was there and I could get it the next day. The next day came and I called Ashley to find the address of the warehouse because they didn’t email it to me like they said . On this day (Friday) we had a Uhaul and we’re able to go pick it up. I called customer service again and they said oh your stuff ISNT here and I’d suggest you call back tomorrow. I explained to the guy that we had a uhaul for that day not the next. He basically said oh well. We turned in our uhaul at that point. Then I went back to the store to discuss with someone in person. Thankfully someone with some knowledge was able to see in the computer and see that in fact it was sitting in the warehouse. We had to rent a SECOND uhaul for the day to go pick this stuff up. My husband sat at the warehouse for 3 HOURS waiting for our furniture. Needless to say I will NEVER be buying Ashley furniture again

I have never experienced customer service like I received at Ashley furniture in Grapevine Tx. Everyone I have talked to there even there customer service hotline were so rude and couldn't have cared less about the lies my salesman told my wife and I. We asked specifically for a leather couch and loveseat. What he sold us which he said was leather WAS NOT. We spent over 4000.00 for a non leather set. When we found that out we called and even went back up to the store to talk to the manager and found out they are trained not to connect the customer with them. THEY ARE TERRIBLE

I had a wonderful experience at Ashley furniture in Grapevine, Tx. The staff was so helpful with matching the furniture with my decor. Daniel A. Is always helpful and friendly. We love this store.

I purchased a Cedenza/Buffet and it took eight or nine months to get delivered. I was not told that this item was on backorder. It was finally delivered yesterday and we had to put it together. When taking everything out of the packaging, there were numerous scratches and most importantly a huge crack down the middle of one of the doors. We then proceeded to put the piece together and the labels on each piece did not match up to the labels in the instruction sheet. Last but not least, the entire back of the piece did not fit into the groove that it was supposed to go into, therefore we had to take small tiny nails and nail it to the back of the credenza. It is quite obvious that Ashley has no quality control. I am now curious to see how long it will take to get a replacement door. I will not be purchasing anything from Ashley again that has to be delivered

Daniel & Dayanra were both very pleasant to work with! Made my experience at Ashley a breeze! Very knowable, patient, understanding! Most of all they listened well! They didn’t feed me a bunch a sale pitches! If Ashley could have them both at every store you’ll aways have happy customers!

Service was quick and easy. The sales person allowed me to look around comfortably without any pressure or sales pitches. When I asked questions they were answered very quickly.

Worst customer service ever!!!

I bought my bed a year and a half ago with the 5 year warranty. I’ve been playing phone tag with the store and customer service and no one is trying to help. My bed is broken. I will never purchase anything from Ashley furniture again.

I received an extremely poor customer service from this store. The sweet-talking sales associate lied to us about the availability of the furniture we wanted to get. The supposedly available king bed-set is still not delivered even after ten days from the expected delivery date (we placed an order almost a month ago). The delivery team is either clueless about the delays or will provide you with a random date in the future. It is almost impossible to reach out to the store manager or the sales team for any questions/concerns. In short, zero accountability and poor customer service. I would suggest staying away from this store or taking your business to any online store.

Lonzell and Sammey are thee absolute best sales men I've honestly experienced. I've had many experiences purchasing large ticketed item before however these 2 gentlemen won me over with their expertise, persistence and superior customer personable skills! If you are in the market for furniture - go to Ashley Furniture in Grapevine and ask for Lonzell to help you with the furniture and Sammey to help with your premium mattress set! You won't be disappointed. Then u can thank me later. 🤗

Hey I promise you these two are some of the best sales men I have ever met. Very professional and straight to the point. Amazing experience! Lonzell and Sammey are great. If you want good service please visit and see these guys at Ashley in Grapevine!

Service is above average when it come to sales associates. Very knowledgeable on store furniture. Sammey Lusk Sales Professional/Mattress Specialist

Had a great experience with Gavin! He took the time to explain everything in detail and answered all our questions.

Very unhappy experience so far and still don't have my complete couch set 2 months later. Dates constantly changing, pieces that are available end up on back order week later. I know they are using pieces in stock to fill other orders and its pushing my dates back continuously. Ever call into store and customer service has a different answer. Totally fed up and have 3 pieces so far out of the 5. Should have been told upfront that the units weren't available instead of, we should have everything in 2 weeks. Getting a sale shouldn't be more important than filling the order in timely manner.

Daniel Ayo, Is a excellent employer that help me with all my needs and great pricing. If you're looking for great service ask for Daniel Ayo. Thank you!

Great assistance from Daniel.

Worst experience I've ever had purchasing furniture. I ordered under the assumption that all the pieces were in stock at the warehouse, only to find out that the footboard for the bed was missing and we would need to wait about 4 weeks for it to come in. Fast forward 4 weeks and I get a text saying we can schedule the delivery. I schedule the delivery for the next week. A few days later I get a text saying that the 2 nightstands I ordered are now suddenly not available and I need to approve the partial delivery. Call the customer service rep and they said actually the nightstands should be available by my delivery date so we can proceed as planned. Fast forward to my delivery date and the ENTIRE BED is missing from the delivery. I received no prior notice that the bed would not be included I had to find out from the delivery drivers. Now they said for some reason there was a delay in getting the original footboard that was missing and they had to re-order it and it will get here in about 3 more weeks. The soonest they can deliver it is now 4 weeks from now. I never would have purchased this bedroom set if I knew it would take 2 months to deliver everything. Beyond frustrated. More than that I don't trust anything these people say anymore. I have no faith that the new footboard will actually arrive in 3 weeks and that I will get my bed. According to the customer service rep I should have received "no guarantee" that the furniture would arrive in the original 4 week timeframe (which was already a surprise based on what the salesman had told me!). Apparently their true SLA is closer to 15 weeks or something like that. Don't trust these sales people and if even a single piece is missing from the warehouse don't be surprised if you end up waiting much longer than you were expecting. At this point I feel like I'll get a bed faster ordering online or anywhere else and I want my money back.

Ordered 2 complete bedroom sets at a cost of nearly $6000 promised a delivery date 10 days after purchase. New delivery date is now 30 days after purchase. Also, they refuse to deliver the 1 bed set that is sitting in wherehouse until the other bed set comes in. The worst customer service I have ever encountered ! I will never shop here again!

My wife and I walked into the store on 9/29. We sat in the chair we wanted to purchase. We wanted black, but they only had brown. The sales rep, Kenyata Weber, ordered the chairs for us and we picked them up Saturday 10/1 from the warehouse. I assembled one of the chairs Sunday and realized that the sales rep sold us the wrong chair. This chair was much shorter than the one we wanted. I went to return the chair this morning and this is where it has been a disaster. The Store manager says we must call customer service but we likely wont be getting a refund. Customer service says the store manager has to issue a refund but they can't do anything. The employee sold us the wrong item. We have 6 chairs, 3 boxes. 2 of the boxes are unopened and only 1 of the chairs have been assembled and we're being told "Your Loss."

My wife and I walked into the store on 9/29. We sat in the chair we wanted to purchase. We wanted black, but they only had brown. The sales rep, Kenyata Weber, ordered the chairs for us and we picked them up Saturday 10/1 from the warehouse. I assembled one of the chairs Sunday and realized that the sales rep sold us the wrong chair. This chair was much shorter than the one we wanted. I went to return the chair this morning and this is where it has been a disaster. The Store manager says we must call customer service but we likely wont be getting a refund. Customer service says the store manager has to issue a refund but they can't do anything. The employee sold us the wrong item. We have 6 chairs, 3 boxes. 2 of the boxes are unopened and only 1 of the chairs have been assembled and we're being told "Your Loss."

If I could give ZERO stars I would! I highly do not recommend shopping with Ashley Homestore. We worked with an incompetent sale person who sold us the wrong size chair. Upon installing and discovering a mistake was made we attempted to return the 6 chairs we purchased. We were told that not only could we not return them due to a terrible no return policy but we also could not exchange. The worst customer service experience. Send your money else where!! With this level of service I can’t imagine this business being open much longer.

The greeting was fast, but the salesperson wasn’t a very big help and left us in our own to try and find what we needed. But Lexi came to the rescue and delivered exceptional customer service all the way to the sale !!!

It was my first purchase of a bedroom set and Lonzell was very knowledgeable and patient. He is a benefit to this store.

The salesman, Daniel, was very nice. Spent about 1500.00 and they charged a 199.00 delivery fee. Lazy Boy delivered two chairs to us free. So the discount we were given went to shipping.

I'm currently giving it a 3 due to many many delivery nightmares I've read about. The salesman was very nice. After spending 1500 was told delivery fee was 199.00. Lazy Boy next door delivered our furniture free. So the discount that we got all went to delivery. Once I receive my furniture on time as expected, I will add to my review.Update: Ashley reduced my delivery fee to 159.00 because I had a 20% off coupon. I felt was still high, but it beats no discount. The furniture was delivered timely and in great condition

Excellent customer service and good discounts.

We were met by Daniel Ayo, told him we were looking for a Sleeper sofa. He showed us the options and let us take our time to look. He was very knowledgeable about everything. There were a lot of good choices and when we picked out one, he went out of his way to make sure we got every possible discount. Ended up saving so much. Spent more time and hassle buying boots.

Had very bad experience, not sure if the working staff want to sell the furniture or not. We were there on this Friday to buy some furniture and no one was responding and finally we called a guy with white Apron and no response from him he came and left on our face without giving any info. Ashley need to restaff these people.

My dealings with Lexi were great. She seemed to pick up on my tastes immediately and had a tremendous amount of knowledge about the products. I got a nice discount and saved a lot of money off the sticker price and I was pleasantly surprised to find out that all items would be available in one week. I would recommend this Ashley store to everyone.

Takes too long to checkout and delivery is very long

Gavin was a great salesperson and was very easy to do business with - made the buying process a breeze.

Ashley furniture sucks.. I bout my set a love seat and sofa and their furniture is not sturdy. When I called to get help they talk to you like you are a child. I will never do business with yall… all sales is final because if something is wrong with it you stuck like chuck…..

Stopped in for their sale and found a terrific sales lady by the name of Paris. very consultative and kind and knowledgable- forget NFM this store actually has the furniture nearby!

I had a great experience here. Paris was knowledgeable and really listened to what I wanted. The delivery guys were awesome....quick and professional. I'll definitely be back. This was my first time at Ashley but not my last!

Lonzell was was amazing very knowledgeable. He wasn’t hovering around allowing us to view at our own pace and attentive so when we did need him he was available. He explained financing to where we could truly understand what we were buying into. The bed set we chose is a dream and I can’t wait to receive it.

Great purchase from start to delivery! Love our sectional and it was so quickly assembled by the courteous team who delivered it. Highly recommend Ashley’s if you’re looking for furniture!

Unbelievable quick, personable experience with Paris at the Grapevine store!! She’ll always have our business!

We bought dining table over there and they send us defective dining for which they are taking so long to exhange. It's been already more than two months. And still they keep us hanging. Worst customer service ever.Never gonna buy anything from there.

Such bad customer service. The second you walk in the door someone is hounding you. Pushing mattresses on you (no I don't need a new mattress). Just wanted to look at couches in peace but kept getting bothered. Not to mention the prices for items are almost impossible to find in the tag, they shove the "monthly price" down your throat. They are desperate for people to finance this garbage and hoping they don't notice it's overprice garbage. But hey, at least it's only $30 a month 🙄🙄🙄🙄🙄🙄🙄.

It took 5 months to receive 6 chairs when I would inquire on the delivery of the chairs customer service kept stating it has been extended. We were told initially they would be in within 30 days of us purchasing the set and that obviously was not true. We requested multiple times for a manager to call back and never received a phone call and was given a list of numbers by customer service to call to resolve the concern only for it to be a waste of my time. We got the chairs in today and 4 out the 6 chairs were all unbalanced and put together poorly this was such a bad experience of our purchase. And now just after 5 months our sofa and loveseat we purchased at Ashley’s is coming undone and the middle of the sofa is now starting to bowed.

My experience in the store was great. What my problem is I was told the delivery time would be in no more than two days. I paid cash for the merchandise. One day later I am told the delivery will be in two weeks.

We gad a 50 credit and wanted to find just a little something...I hate to let money sit on the table...lol..can you believe it we found 2 lamps that were on a wonderful sale and we were only out if pocket $9...hardly ever happy...Happy with our purchase.

Daniel and Javier were fantastic on getting us the couch of our dreams! They worked well within our budget and made the buying experience smooth. 10/10 recommend!

we had very very bad experiences here..we negotiated a price for a sectional sofa which me and sales person agreed, he took my information and entered in their system then some other person came in and he gave a different price which was close to double than what was agreed up on and we were very unhappy and walked out.. he was neither sorry nor tried to even negotiate. when i looked up online for the same sofa price id little over than what we initially agreed on.. very very bad

Ashley Furniture store had the absolute GOLD STAR CUSTOMER SERVICE! Sammy's knowledge and passion for his craft, with that winning smile makes me want to visit every day! We were not even approached at the competition across the street. We will not go anywhere else and We will be back!

Sammey offered great knowledge and exceptional customer service when explaining mattress preferences. Can't wait until our delivery arrives! Mr. Cook was very helpful and courteous. Even though we didn't purchase any furniture with him today; we will definitely call upon his services when we start shopping for furniture.

The person who attended me very kind

DO NOT BUY FROM THEM!. they sell poorly made furniture and there customer service is nothing.to talk about. I purchased a recliner couch and a recliner loveseat in early May, both units have defects, I called the store 2 day after receiving the furniture to notify them of the defects. To make this review short, they have come to my house 2 times sending inspectors and they both stated the furniture needs to be exchanged for new ones, and then 2 other appointments to delivery the exchanges (4 times now at my house), and it is now August 20th 2022, and we still have the original defected furniture. (if I wrote all the details of this fiasco it would be a novel). I will be asking for a complete refund and take there shitass furniture back!!!!! I WILL EVER BUY FROM THEM AGAIN!

The sales person was very friendly and helpful.

Mr. Ayo was very helpful during the whole process and made my move in trip easy and simple! Five stars!! Great job!! Thank you mr Daniel Ayo!!

My sales person was extremely friendly very helpful and heard exactly what I needed and found it for me

Let me add to the list if negative reviews... I purchased a bedroom set as well as a large TV stand in January. It's now August and I am still waiting for most of my delivery. I've only received the stand and the headboard... at this point it is ridiculous how long I've waited. They lead you to believe in store that the items will be delivered in 4-12 weeks, but they really push saying it will be closer to 4 weeks. I think this is all said in order to get you to make a purchase with the assumption everything will be alright. Clearly they know they are unable to fill the orders they are setting up, otherwise they would not have so many recent negative reviews. Really they should have nothing on display that they can not reasonably fill and I've said this to them. I was going to order dining room furniture from them a month later but I was so afraid I would end up waiting months for it as well. I've gone to Nebraska furniture and was able to order my dining room furniture and it got delivered within weeks. Went back to Nebraska and order my living room furniture and again got it within weeks. So what's the problem Ashley Furniture?!? And I'll add that they offer no discounts or free delivery for the trouble and extensive delays. All I get from them is an agent extending my delivery date every 3 weeks when I call! I feel like I know all the associates by name at the call center now, and I feel bad for them having to deal with all the customers calling them upset over their furniture deliveries.

We requested a refund for a scheduled delivery. We were told it would take 7-10 days for the refund to hit. That was a month ago, yet still I call daily and find no updates. I have disputed with my credit card, but I want this to serve as a warning to others. Careful purchasing unless you're absolutely sure. You may have to work very hard to get your money back.

Let me add to the list if negative reviews... I purchased a bedroom set as well as a large TV stand in January. It's now August and I am still waiting for most of my delivery. I've only received the stand and the headboard... at this point it is ridiculous how long I've waited. They lead you to believe in store that the items will be delivered in 4-12 weeks, but they really push saying it will be closer to 4 weeks. I think this is all said in order to get you to make a purchase with the assumption everything will be alright. Clearly they know they are unable to fill the orders they are setting up, otherwise they would not have so many recent negative reviews. Really they should have nothing on display that they can not reasonably fill and I've said this to them. I was going to order dining room furniture from them a month later but I was so afraid I would end up waiting months for it as well. I've gone to Nebraska furniture and was able to order my dining room furniture and it got delivered within weeks. Went back to Nebraska and order my living room furniture and again got it within weeks. So what's the problem Ashley Furniture?!? And I'll add that they offer no discounts or free delivery for the trouble and extensive delays. All I get from them is an agent extending my delivery date every 3 weeks when I call! I feel like I know all the associates by name at the call center now, and I feel bad for them having to deal with all the customers calling them upset over their furniture deliveries.

Micky May was very helpful and spent a lot of time with us showing us our options on recliners. We highly recommend Grapevine Mills location.

I placed my first order with Ashley. The sales process was smooth and the guy was not pushy. The issue I am having is that we were supposed to get our order this weekend but the automated machine is stating it won’t be delivered for about her 3-5 weeks. Then I call customer service to speak to a live person and they are saying about two more weeks. My feedback to the company to have a more efficient process on keeping the customer updated on delivery status and having consistent information so we don’t have to keep calling to figure out what’s happening. Trying to sort out the status is frustrating especially when we are dropping so much money on this company. I only hope everything gets delivered smoothly when we finally do get the order and that I don’t end up having to cancel it.

Awesome service by Mickey! He was very knowledgeable and extremely helpful in helping us pick out furniture!! Thx for a ⭐️⭐️⭐️⭐️⭐️ service!!

David and Mickey were extremely courteous and helpful. We had a great experience. 5 stars.

Awesome customer service as soon as we walked in the door! David is an amazing sales rep and he was concerned about meeting our needs!!

Great experience.

Mickey was very helpful and helped us choose exactly what we wanted. Highly recommend getting his opinion!

Delivery service on time. The men were very professional and courteous.

Ashley Furniture has not resolved my issue with my sectional recliner.!!!! I have made several attempts to get my recliner frame replaced due to a structural flaw in the frame. I had a furniture repair service come and look at it and was told a structural frame failure from the factory and could not have broken from just sitting on it. I paid $3900.00 for the sectional and am still making payments I have been a loyal Ashley customer and have purchased several couches and recliners. If Ashley does not replace the frame I will never purchase anything from them and will advise all my family and friends. Photos have already been sent to Ashley Furniture.

If you buy any furniture from Ashley except to wait a long time before it’s delivered to you or even going to pick it up at the Warehouse. Waiting over two hours to pick up a bed set from the warehouse.

Lonzell was awesome! He was super friendly. Highly recommend. Awesome sectional at a great value!

There was one item (wall clock) that had been marked as $2 out of many items that we brought today. While the sales manager was checking those out for us, removed the $2 tag from the item and charged us $14.99. The sales associate Demetrus who had helped us get the items to the checkout counter did clearly say there was $2 sticker on the clock. There is still residue from that sticker on the clock. However the manager just refused that he had seen any sticker of $2, while he clearly must have removed the sticker while checking the items out and we were about looking at other furniture. This is plain cheating. Very bad experience.

Very bad service. I wash I could give zero star. I purchased two items based on immediate delivery within one week and I'm still waiting since more than 20 days. I called them, the customer service employee was a rude on the phone and just told me easily you need to keep waiting!!! Now I'm in bad situation and staying in hotel on my own expanse till my furniture is delivered.

Went in to Ashley 20 minutes to closing, when I encountered David Nelson. Omg! Is all I can say. The level of professionalism, care and concern for my situation exceeded my expectations. I needed a listening ear in that moment and he not only listened but met my needs. The recommendations were explained and I totally trusted him based on his personality and desire to serve. Thanks for making me feel valued as a person and customer! I so appreciate you!

David Nelson committed to things that appear to have been just to make the sale. We purchased furniture 5 weeks in advance of when we wanted it delivered. We agreed to a delivery date only to find out it was never possible because Ashley's does not deliver to our area on Tuesdays. At the time of purchase, David advised that all items were in stock and he was going to have them shipped to the Grapevine store so they would be available when we needed them. We would not have to worry about a backorder situation. David also assured us that he keeps an eye on his customers' orders to ensure things go smoothly. A few days ago we received a text that item(s) were on backorder and it could be 3-5 weeks before they are received. Apparently, David did not reserve the furniture for us. In addition, it appears as if he forgot to keep an eye on our order. I left 2 messages, sat on hold for 20 minutes, and still have not spoken with David. We paid up front for the furniture. We wonder if David would have honored his commitments had we not paid already. We strongly suggest you shop elsewhere. You will save yourself frustration and aggravation. After posting this review, we were contacted by the Ashley "owner" to get more details. Donna, an escalation specialist, was named as our contact in resolving the issue. My husband had an initial conversation with her on July 14 and another conversation with her late last week. We do not have our furniture and have been unsuccessful in reaching Donna via phone or email all this week. Our mattress, purchased from another company, is being delivered on time today and we have no bed to put it on nor do we know when it will be delivered. This is very, very poor customer service.

Zero communication and horrible customer service. Still waiting for them to fix our 6K couch. No one ever answers the phone

Very easy place to do business. Everyone there was very helpful especially Anthony. Thank you.

I love the service ❤️ Daniel Ayo sales Associate really took very great care of me today outstanding customer service

The ENTIRE experience was TERRIBLE! We waited about 7 months for the dinette. Then, an Ashley's employee sent us ONE hour away to the WRONG warehouse out in Mesquite, TX; we live in Flower Mound. And lastly, the warehouse people in Grand Prairie had us waiting 45 minutes for the dinette, even though we were the ONLY people there!!! The woman in the reception area made ZERO effort to speed things up and appeared to take joy in our want. NEVER has it been so painful to get a piece of furniture; and we've bought lots of furniture in our time. It would have been easier to build a dinette ourselves!

Worst customer service. This company does not stand behind their orders. We experienced a bait and switch with them, cheats. Please save yourself the pain of dealing with them.

I will never shop here again as long as I live. I bought a sofa from this place with a five-year warranty the pillows began to flatten and they will not take care of it, will not replace my 3 cushion pillows. Where as, by the way, they are no longer cushions, they're just flat beware of Ashley.

Nice selections but pricing is creeping up into finer store price range. Ended up buying at Haverty's instead for finer craftsmanship when pricing is equal.

Excellent selection with reasonable prices compared to the competition.Our sales guy was friendly and knowledgeable.We plan to Keep it as our furniture store indefinitely!

Paris was extremely helpful. We really enjoyed how she let us shop and not hover over us and had the right amount of interaction with us when we needed it.

Paris is really great I loved working with her

We ordered close to 8000.00 worth of furniture from Ashley and most of it came damaged and we have to send it back. At the cost of this stuff it should be shipped better color me not impressed.

This is a very bad company and customer service and no one help I was gonna give him very bad review know any store

Terrible customer service at this store. The sales people are very condescending and rude. We've had much better experiences at other furniture stores in town, so those stores will get our business.

Excellent customer service and pricing!

The associate that helped me was knowledgeable about the sofa I wanted. He was very polite, helpful, and professional. A pleasure!

Good service. Helpful staff.

Destiny was amazing, super helpful, and not pushy. She also gave me tips on signing up for my Texas ID, toll tags, and general guidelines on when to get stuff done. The best!

Great selection of furniture, fair prices. Our sales rep Paris was great! She didn't bother us but was there when when we had questions. She was very helpful and super friendly. Highly recommend.

Sammey was very knowledgeable about all products I purchased. He didn’t pressure me into anything I didn’t want. Great experience and would recommend.

Paris Moore was very knowledgeable and helpful. We will be back to buy more furniture from her🥰

DO NOT BUY ANYTHING FROM ASHLEY HOMESTORE…We are missing an ottoman and side table that we bought in January 2022 and still do not have it all after 5 months and many promises of delivery in April & May. Today I was told that basically they have a clause in their contract that they don’t commit to any date and if we cancel they will charge us a 10% fee. No one answers at store and I only get the run around with customer service. WORST FURNITURE experience ever!!!

My order was delivered incomplete. Customer Service is more like "customers annoy us" or "we don't care nor will we resolve the issue in the customer's best interest". Fernando, a supervisor in the call center, was absolutely the least intelligent, least skilled, and most apathetic supervisor I have dealt with in many months. My mind is boggled, in order to promote someone so inept Ashley's must have a severe hiring problem. I called the store and Danita was at least interested in helping. She did manage to move the delivery from the 8th to the 5th. Essentially I'm missing the bed rails. They have bed rails in the warehouse and in stores. Yet they cannot get them delivered on time. There was no effort to apologize, no sincere renumeration offers, and overall just a stalwart apathetic response to their mistake. Overall, I will not use Ashley's again. I encourage you to use the Dump Store or, well, anyone else... even Walmart.

Great

Always terrific service!

Samey lusk very knowledgable and very patient. We found the right piece of furniture with very decent orice