Ashley Store | Tucson, AZ 85710

Edwardo assisted me today. He was welcoming, helpful, efficient and professional in his dealing with me. He worked diligently. I was impressed with the cleanliness, layout and quality of the products in the store. Thank you, Edwardo.

Rebecca was great. She was very patient with us as we made up our and helped us try to match furniture that we already had. She was honest and very nice. I highly recommend to come see her I'd you are in need of new furniture.

I went in knowing exactly what I wanted, and Eddie helped me handle it quickly and effectively.

Easy purchase and Liza was fantastic! If you are looking for furniture ask for Liza!!!!!

Tobechi was very helpful and informative. He was not a pushy salesperson, and gave me several options. I recommend him highly.

Janelle was very wonderful she helped find everything we needed, we were thankful for her assistance. We recommend Janelle to help our friends and family.

Stay away from this company! Unorganized MESS is putting it mildly, from the sales team to the finance team. Their delivery system is broken and can’t give an approximate delivery window. I just wasted 2 1/2 hours of my life and couldn’t complete the purchase in this store. While watching this clown show other customers were canceling their purchases as well. NEVER AGAIN.

We ordered a dining table set with a bed we received our bed flawlessly but for some reason have been given the run around about our table. With multiple trips to the store to resolve the issue with promises made but still no table a month later… I strongly advise finding furniture somewhere else unless you’ve got plenty of time to wait and be lied to. Now the process of getting my money refunded being I paid upfront at the store.

Eddie was attentive and knowledgeable on his product. I am very glad with my purchase.

Update #3: (4/23/24) I have not received my refund checks. I have not heard from Ashley furniture and the BBB has not received a response from Ashley Furniture either. This is very concerning. At this point, I will need to contact an attorney to help me with this situation. Update #2: (4/10/24) I still have not received my refund checks. I filed a complaint with the BBB on April 1st, and the BBB has indicated they have not heard from Ashley Furniture yet either. Ashley Furniture is a HORRIBLE company. I just want my $781.54 back. Update: I still have not received my refund checks from Ashley/Sam Levitz. I have now submitted a complaint with the BBB. I wish I could give negative stars. On Nov 14, 2023 I put a down payment on a couch. I was told that the couch I purchased would be in stock on Dec 10, 2023. I finished paying it off on Dec 7, 2023. I was then told after finishing my purchase, that the couch was on back order until mid December. Mid December came around and my salesman called me and said it would be end of Dec/early Jan. Every time I called, I would get the same excuse, still on back order. On March 8, 2024, the Asst. Manager called me saying that the couch was actually discontinued and blamed the previous owner (Sam Levitz) for the issue. I was told I could get my money back or get a different couch with the $781.54 credit I had. I went in the store the next day and picked a different couch. I had a difference of $78.07 owed to me after the purchase. They of course have no idea who is sending out the return checks. They said it would be mailed to me. I still have not received that check for the difference. On top of that, last week on the 21st of March, I received an email confirming the delivery of my couch for yesterday the 25th. The couch was not delivered and no one called me to tell me it wouldn't be delivered. After multiple unanswered calls to Ashley yesterday, I finally spoke to someone and they said it would be another week. I've heard that before. So I went down to Ashley last night and asked for a return of my money. I am now owed $703.47 and they don't know when I will receive that money either. I will be leaving a bad review with the BBB also. And if I don't receive my money ($781.54) soon, I will be making a complaint with the BBB.