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Ashley Store Davenport, FL
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Davenport, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Here at the Ashley Store in Davenport, Florida, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our unique shopping experience and affordable mattress selection. We have been your go-to furniture and mattress store in Davenport since 2016. Our dedicated and experienced Store Manager supports a Spanish-speaking team that is committed to being your trusted home partner and specifically prides themselves on their expansive mattress selection. At the Davenport Ashley Store we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. You can find us in the area of Posner Park. For those of you on a tight schedule, the best time to come in and miss the crowd is at 11:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
In-store offers
What our customers say
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Susan and I met with Debbie at the Davenport store in Posner. Debbie was so helpful and treated us with such respect. We made our purchase and will tell everyone at Reunion to please consider calling Debbie for their furniture needs.
Alberto Perez was very knowledgeable and kind.
Really good costumer service, patience and flexible. Omar Perez was really helpful and polite.
Ashley gave my family and I the best customer service / sales experience we have ever had at a furniture store. I will be coming back to get the rest of my furniture needs with her.
Bought a sectional from them. We were told we could keep the old broken one b/c it was discontinued. We threw our original ones away and put the old ones our loft. We got the new ones and put those in our family room. Two weeks later they said we needed to return the old broken ones (after we threw the original ones away). They said they need to pick them up or they’ll charge us for it. Now we have an empty loft. The customer service person we spoke with was incredibly RUDE and accused us of “just wanting to keep a free couch”.We explained we threw our original ones away. She didn’t care. Crap service and a load of misinformation. The store and call center need to communicate better.
(Translated by Google) Today I only came to look, but Omar's good service encouraged me to buy the bedroom and living room set that I liked so much. Excellent service and the best prices. (Original) Hoy solo vine a mirar, pero el buen servicio de Omar, me animé a comprar el juego de cuarto y de sala que tanto me gustaba. Excelente servicio y los mejores precios.
If you are looking to shop at Ashley, I would highly recommend stopping at the Davenport location and seeing Gino. He is caring, honest and wants to provide best service possible. He made our shopping experience easy and fun. Thank you, Gino!
The staff at Ashley Furniture in Davenport were all very friendly. Brayn helped us originally when finding a good fabric that would meet our needs. We ordered from the store. Our docking of stars comes from the unorganized manor of the warehouse. Deliveries should not be scheduled or given a time until the warehouse has put eyes on every piece within the order. We had 2 cancellations for delivery - the second 11 hours after confirming a time for the next day - by the warehouse and delivery schedule team. And no explanation was given. Had the store and Andrea not been so helpful, we probably would have canceled the order. If that can get fixed, the whole operation would be much smoother.
Staff were very helpful in resolving a product malfunction with me.
I went a few months ago to look for a couch and bed set, as soon as we walked in we were greeted by one of the men who worked there. As I walked around the store every time I looked up I would see the guy (Forgot his name, had glasses, I think he was bald, dressed in a sort of cowboy attire). 30 min in, I was trying to control my child by not touching anything & I noticed the guy gave us a look that made me feel uncomfortable and we left, I said I wouldn’t go back again. A few months pass & I give it another try. Walked in, same guy greeted. Tried to avoid him, but again, everywhere I walked to HE WAS THERE WATCHING. I get the commission part but let people shop comfortably!! I felt so uncomfortable and was so mad at this point. I was trying to have another person help but when he noticed that another worker was talking to me about what I was looking for he comes and is standing a few feet away, I didn’t make eye contact because I knew he was just starring & hearing the whole conversation. Once the guy who I was speaking to asked if I was greeted at the door I said yes, and pointed to the guy who made this experience uncomfortable, unfortunately he ended up taking care of me. I felt like he would reply back in a passive aggressive way. Please Ashley furniture in Davenport, please advise your workers to not make customers feel uncomfortable by literally watching their every move inside the store. LET US SHOP COMFORTABLY and most likely we will help boost your commission up. This location will not be getting any profit from me.
Piss poor service damaged couch damaged recliner when received the process to get someone out to repair this issue is a act of congress. I plan to take this items back to the store and let them deal with this issue. Supervisor Joe or Joseph dose not follow up with any issue that I have and Renee our sales person she was just about the sale. But I am going to surprise them for when I return the furniture back to the store. And did I also mention they damaged my door going into the house. Worst store and furniture company to deal with Ashley.
Omar’s customer service is top tier! He is knowledgeable, friendly, personable and patient. He has sold me on Ashley furniture as a customer. Thanks Omar!
Omar Preze was the perfect salesperson. Awesome experience!
We ordered a table and six chairs, and while the product itself is beautiful, the service was horrible. We paid extra for assembly, only to be told that it covered the table but not the chairs. What kind of nonsense BS service is that? “We’ll assemble the table, but good luck on the chairs.” If we wanted to pay a cheaper price and do the assembly ourselves, we would have gone to IKEA. For a product that wasn’t cheap, Ashley Furniture needs to do better.
Very good sales person.
We had a very pleasant time sitting and trying out all the different couches. Omar was amazing helping us checkout with out dream couch. Thank you so much
Edgar helped us find our dream couch for our new home! He made the process so smooth and easy - would give 10 stars if possible!!
Great service at this location. Thank you for your help Debbie
Very professional sales person who provided personalize service. Ana Peraz did a wonderful job in understanding our needs and providing a solution.
Great selection. Sales staff were friendly and not pushy.
Purchased a electric fireplace insert for my entertainment center. Friendly, fair price, and respectful.
Omar was amazing !!
Awesome Experience!!! First of all Donald is an absolute Gem. He was warm, friendly and very professional. I look forward to working with him again. Also when I wanted to alter my order Omar helped me with the order and he was a pleasure to work with. You guys rock @ Posner Park🤩🤩🤩
(Translated by Google) Very professional attention from Omar the best (Original) Atención muy profesional de Omar el mejor
Omar was great! Welcoming, knowledgeable, and helped with a great purchase! Really happy we came in
Excellent Service from Edgar Rosario! I recently bought furniture and had the pleasure of working with Edgar Rosario. He made the entire process smooth and enjoyable. Edgar was knowledgeable, patient, and attentive to my needs, ensuring I found the perfect pieces. His professionalism and friendly attitude made all the difference. I highly recommend asking for Edgar if you need furniture—he’ll make sure you walk away happy with your purchase!
Edgar took care of us. Very professional and friendly. We appreciated his transparency and honesty during the purchase! Thank you Edgar.
I've spent $10K in the past 4 years at Ashley and wanted to spend about $4K more on my guest bedroom and living room. On my second visit back to this Ashley I again worked with Renee. First visit was just a couple weeks ago. That first time was great but this time I walked out. Not only did Renee take a phone call on her cell about a personal issue, but about 30 minutes later I walked up behind her as she was telling another sales rep that I was being irritating. And she's the supposed top rep in the region. I threw her business card in the air and walked out after telling the manager. Absolutely disgusting. Congratulations City Furniture. You just won my business.
Ana Pérez the best one was very attentive super knowledgeable and we end up making a deal.
Ana was very helpful and professional. She explained everything in detail. Thank you Ana Perez for all your help with selecting our furniture. Can’t wait til everything is delivered 🥰
ANA PEREZ was not pushy with us. She was patient and gave us time to shop. She did an amazing job and we will for sure be back again!
ANA PEREZ did an amazing job. We got exactly what we wanted. She was patient and caring!
Great assistance from Ana Pérez, if you planning to buy anything I truly recommend her!
(Translated by Google) Edgar Rosario… Excellent seller, very attentive and kind. I recommend him 100%. (Original) Edgar Rosario… Excelente vendedor, muy atento y amable..lo recomiendo 100%.
AP was a patient, helpful, and efficient salesperson. She went above and beyond for my long distance purchase and handled my holiday difficulties with kindness.
Omar was great! He stayed in contact with us for months until we are finally ready to make the purchase. Highest level of customer service, highly recommend asking for him!
Ana Perez was very friendly and she meet our spectations. She explained everything well and found all that we're looking for under our budget. Thanks Ana for be so helpful.
(Translated by Google) Thank you Ana Perez! Because of your patience, you explained everything perfectly and you took care of everything we asked for without a problem, we will surely return for that bedroom set that we loved! (Original) Gracias Ana Perez! Por tu paciencia, explicaste todo perfecto y todo lo que pedíamos te encargabas sin problema, de seguro volveremos por ese juego de cuarto qué nos encantó!
Great customer service
Ana Perez was the beautiful lady that helped me find exactly what I needed. She is extremely knowledable about all the furniture. She explained and answered all questions I had. She is adorable and will come back to deal with her again
Ana Pérez the best salesperson at Ashley furniture.
Ana Perez was amazing to work with. Very professional and informative about everything throughout the ENTIRE process. Highly recommend her and we will be coming back to use her! Thanks again Ana!!!
(Translated by Google) Edgar, thank you for your attention. Excellent service. Excellent seller. (Original) Edgar gracias por tu atención. Excelente servicio. Excelente vendedor.
(Translated by Google) Very good attention from Edgar! Thank you very much for everything 🫶 (Original) Muy buena atención de Edgar! Muchas gracias por todo 🫶
Very happy with the whole experience Omar was very professional and helpful
My wife and I went to the store with some furniture in mind. We found what we were looking for and Don, one of the sales associates helped us. Don was very knowledgeable, made excellent recommendations and helped us get the shipping and dates that we need. Overall, we enjoyed a good visit with a good associate and we recommend Ashley Furniture store....
I would not buy from this store or company. Terrible experience with a warranty claim. They denied my claim several times stating "terms & conditions", saying I could not remove a tag that stated "can only be removed by the customer". After a detailed email to them showing their dishonesty, they relented and provided a replacement. Instead of this retailer, find somewhere that provides great service, values your business and has a reputation for honesty; somewhere where they return your phone calls !
Great experience in this store and the Salesman Sean was the BEST! Sean was helpful, friendly and has an awesome personality!
Ana Perez was very thorough and fantastic to deal with!
Quick and easy; advisor with super pretty left eye was a big help
Friendly, helpful staff.
Ashley Furniture in Davenport Fla. Is a nightmare to do business with so may rules that is a redundant experience. The saving grace Ana Perez Martinez. She’s a 1st rate problem solver and a real professional. After choosing what I wanted the payment link (Ashley) wouldn’t work finally I said forget it I’ll buy some where else Ana Perez Martinez resolved the issue got the sale and I’m happy . If you shop in that store deal with her you’ll leave happy K. C 5 stars for ANA PEREZ MARTENIZ
Alberto and Omar are top notch. Very patient and knowledgeable. Not at all pushy!
Edgar was of great help when my family and I lived states and need to furnish our new home!
Good
Debbie was very helpful and I am happy with my purchase decision.
Ana was a breath of fresh air
Ana Perez will help you find exactly what you need!! Go see her. Well??! What are you waiting for???? Go!
Ana Perez was absolutely fantastic helping us find furniture for our new place here in Florida. If there were 6 stars, she would get that rating.
Omar made everything easy for us, thanks a lot
Edgar was great and patient as he showed me and my kids the sectionals and took the time to configure out what would fit best in my space. Left a very happy customer!
I was very well served by Wedja and my expectations were met. Store with wonderful products
Brayn Celis was excellent. He help us with the purchase of our living room set from product information to financing. Awesome job!
Wedja gave us a great customer service. Great help, understood our situation and helped us get what we needed.
Douglas was great. Very knowledgeable and seemed genuinely interested in making sure we got exactly what we were looking for.
Omar was a great salesman and helped me find my beautiful kitchen table and barstools! Highly recommended seeing Omar at Ashley furniture.
(Translated by Google) Excellent service, very friendly, honest and respectful. Thank you Edgar for excellent service. (Original) Servicio excelente, muy amable, honesto y respetuoso. Gracias Edgar por excelente servicio.
(Translated by Google) Excellent service, Edgar very kind.. (Original) Excelente servicio, Edgar muy amable..
Getting ready for the holidays, and we were needing a new sectional for the family. We were welcomed as soon as we walked in at opening by Ana Perez. We told her exactly what we were looking for, and the two options she showed us were perfect! She was very helpful throughout the entire process!
Very friendly and helpful thanks William
Omar gave me an excellent service. Very Profesional and helpful. Thank you, I had a great experience shopping.
William did an excellent job finding us a couch and loveseat. He was very helpful!!
Once again outstanding service by Abby. Friendly, professional, and answered all of my questions.She gave up her lunch to accommodate my husband and I. I love the furniture quality.
Edgar was excellent to work with and very helpful!
Edgar was awesome to work with!! Friendly, knowledgeable, helpful, and a pleasure!
Edgar was fantastic!!
Our salesman Edgard was top notch and very patient with us. Also a shout out to the store manager Joe who also helped us. A pleasant experience all around.
It was a great experience!Ana Perez, was very friendly and professional.
Gino was excellent with assisting us in purchasing a dining room set and counter barstools. We were very pleased with the level of service provided.
Brayn took the time to explain fabrics, pricing, and listened to my questions. Thank you Brayn for an excellent experience.
The service was excellent and I love my recliner
From initial contact in store , through delivery the team at Ashley were friendly, knowledgeable and competent. They had the furniture in stock and delivery was quick and easy.
Wonderful experience! Haven’t received furniture yet .
great service at store and delivery.
The sales person was great and understanding. Listened to what I needed and executed. Was patient as well. Update: I am beyond upset and angry at the way my order has been handled. I received a damaged couch with a missing Chase cushion and have been given the run around by customer service since the delivery date on Nov 15,2024. I want a brand new replacement immediately. Tomorrow!!! I don’t care how it’s done. I paid a lot of money to be treated this way. I have tried calling the store multiple times and they won’t answer me. If I have to show up and form a show I will.
Debbie was a huge help, she got us the price and couch we wanted. Highly recommend going through her to buy you next Ashley furniture items.
Debbie is amazing. She was very professional and friendly. We came to Ashley store at Davenport to get a new sofa and her service was outstanding! Great job Debbie!
(Translated by Google) Excellent attention from the OMAR advisor, fast financing and excellent products, completely satisfied with the purchase (Original) Excelente atención del asesor OMAR , rápida financiación y excelentes productos , completamente satisfecha con la compra
Omar was great!!! We will be back!
The store was great, but you're shipping and delivery sucks.I've been waiting since october eleventh been over a month. And still no table. They had nerve to deliver 4 chairs, no table the 18th table was supposed to be delivered on the 21st. This is going on November 4th, no. Table.
So today I went to look for furniture for my new place here at Ashley’/ furniture. And let me tell you SEAN was AWESOME!! He was very nice and entertaining. He kept me and my family upbeat and he was very knowledgeable about his job!!! He made this experience excellent!! Thank you Sean and his Manager as well! Both are amazing people!!!
Took two days off work for our delivery. First one was rescheduled last minute. Second one, they sent a notice the delivery was 3 stops away then never showed up. The rescheduled date after that the day before, they called to reschedule again. The store had 4-5 sets on the floor! I canceled my order, and got the run around on WHY I was so upset. Ridiculous customer service.
Gino the best salesman in Davenport Ashley
Ana Perez did an excellent sales presentation and arranging a financing package. Great customer service!
Edgar was very knowledgeable on the products we were looking for and was very professional
Excellent customer service! Renee made it so easy to navigate this furniture buying process. There was a living room set I had been eyeing since May that I kept debating on. Well today with Renee's help I got my dream living room set. Thank you so much for being personable and knowledgeable. I won't shop with anyone else for home furniture EVER but her. She made that much of an impression.! EXTREMELY HAPPY about my purchase!
(Translated by Google) Edgardo Rosario treated me excellently quickly, good prices, super friendly 100% recommended! (Original) Edgardo Rosario me trató excelentemente rápido, buenos precios, super amable 100% recomendado!
Great selection at the in-store showcase for all budgets. Ana Perez was very friendly and helpful! She helped me find what I was looking in both budget and style.
Ana Perez was very informative and helpful
Ana was very helpful in our sectional purchase.
(Translated by Google) Super attention and patience, thanks Omar (Original) Súper atención y paciencia, gracias Omar
Omar and Wedja were amazing and took the needed time to hear our needs. Took care to listen and help.
Knowledgeable and professional staff, delivered on time with no damage.
Excelent, they are very polite , and helpful. Leaving you comfortable in your choices
Omar was great!
Edgar was such a great help! Made what can be a stressful decision super easy.
Had a very extremely great experience working with Joesph and Omar. These two really know they are doing. They take their time with us making sure we are heard. If any corrections need be they are so willing and excepting without irritation and its so hard to get such welcoming customer service like they provided
Alberto over at Ashley in Davenport provided great customer service.
Rene was amazing, she helped us combine different types of furniture together, she was a great help!
Edgar was Fantastic! Helped my finance and me with all Brand New Furniture!!!
Edgar was so amazing and very helpful.
Edgar was one of the best salesman . Patience, professional, and a great attitude = SOLD
Omar Perez was great to work with. He was helpful, knowledgeable and very patient. I would definitely come back!
(Translated by Google) Excellent service and patience when it came to finding everything I wanted. Thank you, Ana Pérez helped me. (Original) Excelente atención y paciencia a la hora de encontrar cada cosa que quería gracias, me atendió Ana Pérez
Ana Perez was a great associate to work with - we had specifics in what we wanted in a loveseat - she brought us to exactly what we were looking for! Awesome that delivery was scheduled in just two days!
Omar Pérez gave me excellent customer service.
Edgar Rosario was great to work with and very patient with us while we made the rounds looking at all the options
Ana Perez was amazing and very helpful! Her hard work and care to help you is so lovely and amazing . Appreciate her! Thank you!
Ana Perez is the most amazing sales associate!!! She knows her information on furniture and can help you with a great deal!
Omar and William were very helpful and knowledgeable.
Omar was very professional. He answered our questions completely and very polite!
Edgardo is attentive, great customer service. Super happy with my purchase. Definitely recommend.
Omar Perez was amazing! He was patient, offered many suggestions, and helped us furnish our new home! I highly recommend Omat Perez at Ashley Furniture in Davenport!
(Translated by Google) Gino is an excellent seller, he advises you very well so that you get the best option. Very kind. (Original) Gino excelente vendedor, te asesora muy bien para que lleves la mejor opción. Muy amable.
(Translated by Google) Gino is excellent seller, service (Original) Gino es excelente vendedor, servicio
Omar was Awesome
Omar was super friendly and knowledgeable.
This was a GREAT experience, and Abby made it so much better keeping me informed about all i needed to know and showing me different styles along with her opinion .. loved it ..thank u
Thank you Omar for the great service and providing us the options for our new house.
Special thanks to Omar Perez for assisting me with purchasing furniture for my new home, appreciate it!
Special thanks to Omar Perez for his excellent work and dedication. Very knowledgeable person. Keep up the great work Omar.
Ana Perez was our superior sales person. She was patient as we changed our mind a few times. She was awesome!!
Omar Perez was excellent in his service! He was straightforward and extremely kind! I told him what I was looking for and, in a manner of seconds, showed it to me. He definitely deserves a double golden stars for how well he does his job and for how friendly he is!
It was great, what can I say it was the best experience of my life. The saleswoman who helped us is called Ana Perez. I can only say that I give her a score of 1000. She was super kind and exceeded my expectations in excellent service. I just have to thank this store and its wonderful saleswoman. When I go to this store, I always recommend Ana Perez.
Saleswoman Ana Perez was very attentive and helped us a lot with everyone we chose, congratulations on your service
Worked with Brayn C. he is very knowledgeable and a pleasure to work with. I Highly recommend this location. The store manager Joseph was a pleasure. Beautiful clean store. I truly hate shopping for new furniture but they made it a wonderful experience.
Ana Perez was very helpful and great personality
Ana Perez was very helpful in finding the perfect piece for our living room! She made the process smooth and walked us through every step. We will be back!
Awesome service
(Translated by Google) The seller Ana Pérez is very attentive! The store is awesome, it had everything we needed! (Original) A vendedora Ana Pérez é muito atenciosa! A loja é demais, tinha tudo o que precisamos !
Omar P helped us pick out some new furniture, dining room table and living room set. He was patient as we crossed the show room floor several times. Looking forward to our new sofa with Novela fabric.
ana is the best! she helped so much during our purchase!!
Great furniture and great staff helping in our decision on what sleeper and bed
Great service, very helpful!
Ana Perez helped me figure out which mattress
Bryan Celi was extremely knowledgeable and helpful! Highly recommend this place!
Joseph and gino wonderful sales men. beyond helpful and knowledgeable and friendly.
Omar was great customer service helped alot.
My Experience was great, I was treated and always greeted like I was family. Anna Perez, Gino and Joseph went over and beyond making sure me and my wife got the pieces we wanted and even informed us of a discount to make sure we were satisfied. Great team.
Ana From Ashley’s was amazing walked us through every step of the way while getting our new furniture she was amazing I would come back and purchase again with her
Kathy, got me exactly what I was looking for hassle free & no hidden messages thank you for your amazing service 🫶🏽
We did a 3 bedroom remodel and needed furniture for every room. Ana Perez helped us and she was amazing to work with! She made great recommendations and was able to make many last minute changes at the drop off a hat. We received some really great discounts from Ashley and of course with the great quality they provide.
Went in and was greeted by Edgar. He helped us find the perfect couch and was very efficient and nice. Highly recommend coming to visit him and finding some great furniture!
Omar was very helpful and knowledgeable. Enjoyed working with him!
(Translated by Google) Excellent attention!!!!! (Original) Excelente atención!!!!!
Cathy was very patient and easy to engage. She was very knowledgeable about her work an asset
Love the item we bought and Abby was wonderful!!
Omar was amazing! Ask for Omar!!
Brayn was absolutely fantastic! super helpful and kind. Very knowledgeable about the products and quick to answer any questions you may have. He made the buying process super easy and seamless. Make sure to ask for him if you're looking to find a new piece of furniture!! :)
(Translated by Google) Excellent product and service! Omar very attentive and very kind! 100% satisfied (Original) Excelente producto y servicio! Omar muy atento y muy amable! Satisfecha al 100%
Abby was great, she helped us find all that we needed definitely recommend her, also Spanish speaker.
If I could put zero starts I would. Let me start out by saying this review is not a reflection of the store itself or the sales people. They were great in fact, Andrea went above and beyond to try to help me with exchanging a faulty sofa I received however her hands are tied in what she can do. I purchased a sofa recently and it was delivered on 9/3/24. As soon as the delivery guys left I noticed that there was a HUGE gap on the right side of the sofa, where the back rest meets the seat. Also, the headrest on the right stuck up noticeably higher than the other two. I immediately called the Ashley store and I was told to email pictures of the issue which I did. A furniture technician was sent to my home on 9/5/24. He told me that the issue was that it was manufactured incorrectly. He said that the sofa was not bolted in correctly and that it was in his exact words “not fixable”. He assured me that he would put that in his report and he told me that Ashley furniture would replace this faulty sofa with another. I received an email later that day from Ashley stating that they would NOT exchange the sofa because it was up to manufacturing standards. I went into the Ashley store and Andrea intervened on my behalf and reached out to them letting them know that I wasn’t happy. They sent another technician to my home on 9/7/24. This one told me that it was a stuffing issue, that the sofa wasn’t stuffed correctly. I told this second technician what the first technician told me, about it being bolted incorrectly, and that they would replace it. While the second technician was here he made a phone call to someone and I heard him tell the person over the phone “This isn’t right. If the first technician promised her an exchange, we should exchange the sofa” He left and later that day I received an email from Ashley stating once again that they weren’t going to do anything about it because it was up to manufacturers standards. I went back into the Ashley store and Andrea reached out again to Ashley on my behalf. A technician was sent to my house today 9/14/24 to put stuffing into the arm. He agreed that the issue is not stuffing but told me he has to follow his orders which is to stuff the arm. He tried his best but it still doesn’t look right. I have included pictures of the gap and also the side of the sofa that is correct. I even included a picture of the correct side and the incorrect side (side by side) so you can see the difference. You would have to be blind not to see the issue. I have been extremely patient and have been working with them to get my sofa exchanged. At this point, I want my money back. This has been the worst and most frustrating experience. I went to Ashley furniture in the first place because I thought it was a great reputable company. I never expected this level of awful customer care. Ashley furniture should have exchanged my sofa immediately, not put me through the ringer with THREE different technicians coming to my house and all telling me different things. I WILL NEVER SHOP AT ASHLEY FURNITURE AGAIN and I will most definitely tell all all my family and friends not to as well. The sofa I ordered from the showroom looks NOTHING like what was delivered to my house. If this is their “manufacturing standards” then those standards are extremely low. Save your hard earned money people and shop for your furniture at your local mom and pop furniture stores where they actually care if the customer is happy. Save yourself the hassle that I have gone through over the past two weeks. I am responding to the comment left by Ashley furniture below: my issue HAS NOT BEEN RESOLVED. As I stated above, the last technician added stuffing to improve the look as best he could but agreed with me that the sofa was not put together correctly. Once again, my issue has not been resolved. I am still in possession of the faulty sofa with no financial reimbursement. I would highly appreciate a refund as I DID NOT receive what I paid for. I do not think that is unreasonable, do you?
Make sure to read the fine print and review the receipts before signing.They definitely don’t explain or clarify the policies. Was sold a warranty but they made it seem as if it came with the purchase of the item. Not additional. But that wasn’t even the main issue. They reword what they are trying to sell you. They draw you a picture of how it’s suppose to look which can be misleading when it’s facing an opposite direction or angle. Unsatisfied and they don’t offer exchanges.
Omar Perez was very helpful in making it easy to buy our first couch! He was very quick with us and made everything clear to us to make it as easy as possible! We had a great first experience here and will be back!
Omar Perez was very helpful. He was quick and clear ab prices and financing options. Made us feel comfy and welcome as first time buyers with Ashley furniture
OMAR did a great job helping make this purchase happen
Omar was awesome! We will definitely be utilizing his services for all of our future furniture needs.
Thank you to Renee and Ashley furniture for your friendly and exceptional service on a purchase of a new reclining loveseat. We purchased from Ashley and met Renee two years ago when we moved to Florida and when we needed to add to our home it was the only place we considered. Personal service, great selections and competitive pricing make Ashley the place to go.
Ms Ana Perez was indeed very professional, courteous, patient, she knows her job very well and the information she gave was very very important, with her help I was able to purchase the furniture I had in mind. Ana Perez is a helpful associate in your company, with her everything will be amazing. And you wouldn't have to worry about anything. thank you Ms A. Perez
Ana Perez was amazing, she was very patient, with her in the store your business will go far and a lot of customers like me would leave the store smiling, which is very very important. Thank you Ms Ana Perez for all you do for me. Have a wonderful rest of your day.
We have bought lots of furniture with Ashley Furniture over the years. We were really happy with our visit today. Edgar helped us furnish our new home. He was really helpful and attentive. He took time with us and showed us many options. We highly recommend heading to the Davenport location. Ask for Edgar!
Excellent store, wonderful attentive staff helped us choose furniture for the guest room. Very professional specialist Ana Perez, with her help we made a wonderful purchase for our guest room. Thank you so much. God bless you 🙏🙏🙏
Ana Perez was very helpful and friendly. Had a great experience, will definitely come back again.
Omar was very professional and understanding with helping me select an affordable and quality sofa. Highly recommend ☺️
Perfect service without pressure. Very informative. Treat sense of humor. Thank you Gino
Nice people, specially Mr Joseph Zapata and Mrs Anna Perlera. They solved my problem promptly.
As soon as we walked in we were helped right away and the sales representative Ana Perez was awesome she knew exactly what we were looking for!
Went in store to see about buying some pieces we saw online and Renei was amazing and got us a great deal that was even better than the one online! She was super helpful and friendly. So excited about our new furniture :)
Gino was the best! Friendly and so helpful.
Alberto was amazing today. I stopped in just to window shop, but I was throughly convinced not to go to RoomsToGo after today. There was no pushy sales tactics at all. They even let me confer with my mother over video chat about colors. I appreciate the hospitality here. I'll be back in 4 years when I decide to redecorate!!!
This Ashley Furniture carried more modern and up to date quality inventory. Ana Perez was patient, and great about answering questions concerning the showroom inventory. They also offered flexible delivery options.
Great help and great attention
Omar was great to work with. Helped us find all that we were looking for!
Abby and Joseph were great! Excellent service!
Joseph and Brian were absolutely amazing! We frequent Ashley's often and I couldn't be happier with the service I received today ! Thank you guys for being so professional and pleasant!
Our experience was great, Omar Perez was great!
(Translated by Google) Excellent care and guidance thanks Abby (Original) Excelente atención y orientación gracias abby
Anna Perez went out her way to go over many options and payment terms. She even stayed an extra hour late when returned to purchase after price shopping different furniture stores. Happy with customer service.
Donald was a pleasant and helpful salesman. I had a smooth transition. Thank you Donald.
Donald was very helpful and a awesome sales person. He was very patient and his opinion was helpful towards my purchase. Thank you Donald…
Anna Perez was great!
Bryan and Joseph were incredible!! They were so helpful, took their time and walked through all the different furniture I liked and were extremely patient with my one and three year old. They made shopping for the whole house easy!!
Omar offered great service and attention! We got exactly what we needed and he was very helpful on finding what we needed!
Everything me so helpful! Ana stayed late to help me! Great experience
The experience with the salesman Bryan C was excellent but they need to improve with the delivery fees that is a false advertisement when they promoted Free delivery No Hassles and then they will charge you $149.00
The sales associate (Donald) met me when I came through the door. He was pleasant and helped me find what I wanted. Thanks, Donald!
A big shout out to Alberto Perez and Omar at Davenport Ashley Furniture. Best customer service in a long time. Have bought several pieces of furniture from Ashley furniture and most were sold by Alberto. He goes out of his way to help you. Hope your back improves, Alberto. Highly recommended.
Omar sales rep was phenomenal! Helpful not pushy . Caring. Patient and professional.
Great service, friendly and knowledgeable knowledgeable will visit again.
We had a great experience at the Ashley Store here in Davenport. Abby was very helpful and knowledgable. She helped us through the whole process. Quickly pulled up all the options we were interested in and we were able to come to a decision with ease. I would definitely recommend this store and Abby. Thanks
Donald is the best!
(Translated by Google) Very good service Alberto Perez excellent (Original) Muy buen servicio Alberto perez excelente
Omar helped us with our first big apartment purchase. He was really nice and patient with us.
A really nice place to come to buy furniture look for bryan he is the best selling
Omar was so nice and informative on what we were looking for. Gave us options and explained things very well. Thank you for your knowledge and kindness.
Our service was quick, fast and Donald did a very good job.
Omar (office manager) and Janira did an amazing job in helping me out with my transaction. They went above and beyond to make me happy and make sure I was taken care of..not only in a timely fashion but in every aspect of my transaction..after dealing with discrepancies with Ashely’s customer service over the phone I promised I would never purchase from them again but believe me when I tell you Omar and Janina changed my mind and I will be back !!!
Had a great experiencia with omar perez for purchasing my furniture, thank you for your help!
Donald was a great salesman, no pressure.
Very good salesperson took care of us showed us around different options answer all our questions would recommend him and we'll shop again at Ashley's
Alberto was an amazing intelligent person. No pressure to get anything.
(Translated by Google) Ashley Store… 100% highly recommended, excellent service, quality products, Miss Ashley Escarlet, very friendly and efficient (Original) Ashley Store … recomendadisimo 100% la atención excelente, productos de calidad , la señorita Ashley Escarlet muy amable y eficiente
We came in the store not having a CLUE on what we wanted! But I think OMAR PEREZ saw the confused look on our face and was so attentive and came to the rescue! We were able to to purchase most of our essentials within the hour! Thank you soooo much!
Ashley and Joseph are rock stars. However customer service lacks the ability to tell the truth.
Donald gave us a great service and we bought furniture because of his great service.
Warmed welcome. Immediate attention. Omar was very helpful and the check out was quick. Thank you Omar for a hob well done
(Translated by Google) Excellent seller and attention from Gino, thank you (Original) Excelente vendedor y atención por Gino , gracias
Love this place and their furniture. Bryan was so nice and helpful glad we came back . Will definitely be going back to him in the future. 😃
Ashley helped us at ashleys she did amazing at helping us!
Omar was awesome. He was very helpful, detailed and professional with his service.
(Translated by Google) Excellent place and very good service. (Original) Excelente lugar y muy buena atención.
Omar was very nice and helpful to us while shopping for a sofa. We will absolutely go back when we are ready for our next furniture purchase!
Very nice and professional people. Omar worked with us and I am very pleased with the experience.
Omar and Ashley were great.
Ashley (the associate!) was amazing and so patient. Despite gift certificate issues I was having, she was incredibly patient and flexible. Couldn’t recommend her more to anyone needing assistance!
Omar was our helper , he was very well communicated, lots of trust & very professional, & he spoke Spanish , the language we understand mostly !! Definitely recommend coming to this location , ask for Omar !!
The person helping us was very nice and understanding of what we were looking for, his name is Omar and he spoke both English and Spanish.
Katy was amazing she took care of us ! We were a little unsure of what dinning room table we wanted she was patient and super accommodating!!! Totally recommend her
Donald was very helpful when buying our couch today. A great buying experience. Thank you!
I recommend Kathy, the salesperson. She has thorough knowledge and has great customer service and made our purchase easy. Thanks Kathy.
Great place and friendly employees
Omar was alot of help & got us exactly what we wanted!
Drove here to assist my father with getting a new mattress and we were helped by Alfredo and he was really courteous and wasn't just trying to make a sale was legitimate helping with my dad with his sleep needs great customer service and listened to his concerns. If you want good customer service and we'll mannered assistance come to Ashley's in Posner Park
My experience with Omar the salesman was exceptional! My experience with Omar at the service desk was also exceptional!
Omar was great helping my father purchase his couch today! He explained all the options and was very nice!
We had a pleasant experience at Ashley store with the man who sold us our couch. I wish I remembered his name because he truly was great. BUT as far as the extended waranty goes with the company they partner with “Regard” it is a complete scam. When purchasing our couch, Ashley made it sound so great and easy to use. If you have a spill or something happens that we could just file a claim and someone would be able to clean it. FALSE. they do not cover anything that they said they would or that the Regard company advertises to. Keep this in mind when buying a warranty or even a piece of furniture from Ashley in general. I would not have purchased our upholstered couch as we did if they did not make it sound as great as getting it spot cleaned whenever we needed to.
Good selection and great prices for the quality of furniture. Omar was very attentive and helpful throughout the whole process. He made sure everything from height and color would work for us and made it a very delightful and easy transaction. Highly recommend!
(Translated by Google) Very good attention and excellent service! (Original) Muy buena atención y excelente servicio!
Omar was super helpful in getting us to a decision on our new home furnishings!
Ashley at Ashley’s (haha!) was great! I was able to find a great mattress at an awesome price 🤩
Abby the sales woman was so incredibly kind, knowledgeable and so sweet! She knew exactly what I wanted and wasn't pushy at all! Definitely will come back and ask for her! We have a whole house to redecorate and today we ordered living room furniture!
After visiting several places looking for furniture, we made the decision to come to Ashley Home store and since we arrived I felt very comfortable looking for what I needed, the service 5 star the 5 star attention and above all the person who helped me a professional. Thank you Ana Pérez for your excellent service 🇵🇷🇳🇮
She was super helpful and didn’t rush the big choices
Omar Perez was very patient and helpful with our purchases!! Thanks Omar! (He also had a great sense of humor)
We worked with Ana Perez to furnish a new house. Ana was very helpful in getting the appropriate configurations and helping us stay within our budget. We had a great experience at Ashley and will be back.
Omar was super helpful! Plenty of options here.
I would like to thank Joseph, Manager of Ashley-Davenport, for the time he took to explain to me in detail everything related to my case, answering my questions, being empathetic, respectful and aware of my needs. Ashley continues to be my choice for furniture purchases.
As first time apartment owners we were very pleased with our experience at this location. We worked with Abby who was very helpful and answered all of our questions!
I had a great experience here getting our couch! Abbey was very helpful and answered any questions we had! I will definitely be coming back for any furniture purchases in the future.
Omar from Ashley’s Furniture in Davenport was very knowledgeable, attentive and made sure we were comfortable with our purchases. He went on and above our expectations. He Rocks!!!!
Abby had amazing energy and was super helpful in helping me and my family find the best
Kathy was amazing. She was very knowledgeable and encouraging about the ideas I envisioned for my home. She was very patient and helpful.
Amazing service, great people. Thanks to Ana Perez, she was very patience with us, in accomodating on what needed. Would come back again and recomend to others.
Ashley (the person) at Ashley (the store) was great! Helped us find and order the perfect bed. Definitely recommend working with her
Omar was very patient and helpful. He comfort me for a mattress. Now I sleep like i'm in heaven. Ask for him at the door.
Great salesman omar
Went to Ashley furniture yesterday and purchased a rechargeable power pack for my recliner sofa so I won’t have to run extension cords under rugs etc. sales person very helpful and polite!! Love the store too!
Omar was an AMAZING help!! He was so patient and willing to help us design our living room and give us a great deal!!! Will be coming back 🙂👍🏼
Abby was excellent with our purchase, very helpful!
Manager was great and very patient. Ashley was very helpful.
Renee was amazing and so helpful. Found us the perfect set for our new home. We would recommend her to anyone and everyone!
Kathy provided excellent customer service. She was extremely patient and answered all of our questions.
Greeted by Omar, to help us find some dining room chairs. Was interested in some we found online. And he showed us to each one and made sure we were pleased with our options when we purchased.
Geno is the best, make sure to see him
Abby was a great assistance with helping us pick out our sofas for our home! She was very detailed, super pleasant and a pleasure to have her assist us!
(Translated by Google) Excellent service and quality thanks to Bryan (Original) Excelente servicio y calidad gracias a Bryan
Kathy was fantastic and put up with a bunch of price quotes for us.
Costumer service is great from the moment you walk in Omar was able to help us find exactly what we were looking for.
Had a great experience buying our dining room set. Omar took the time to go over everything with us, he was patient, professional and very friendly. I recommend Omar and Ashley furniture store for your home needs.
Kathy was great.
I had a wonderful experience and expert advice from Abby and Omar. They were both knowledgeable about the product and helped me make decisions that were truly helpful. I would recommend them to anybody and definitely will shop with them again! I’m excited to see my furniture in its new home!
Omar was very friendly and helpful. I am impressed by his commitment to going the extra mile..
Very knowledgeable and friendly! I told Onar P. what I was looking for and the second couch he showed me was a keeper!! I can’t wait for it to be delivered!
Awesome customer service!!! Many thanks to Omar Perez👍🏾
Omar P Great help finding bunk beds that I needed
Abby& Allan from Acima Her professionalism was outstanding....
Moving/Picking out furniture is not fun/easy but Abby definitely made it easier, she exceeded our expectations. thanks Abby. 5 stars not Enough
We were assisted by Ana Perez, loved the experience with her, easy and smooth! No push sales, just excellent customer service! Thank you Ana!
Abby was great. Exceptional service very attentive and listen to what we We’re looking for.
Gino was so professional and helpful. We never felt rushed or pressured to buy. He introduced us to a number of possible choices. He looked up different colors until we found what we wanted. Great salesman!!!
A great selection and superb service by Edgar Rosario and Joseph. With Edgar's help, we quickly got all the furnishings we needed and within our budget. They definitely take service to the next level.
5 star customer service. Very professional and helpful. We are definitely coming back!
Omar was a great help. Such great customer service.
The service was awesome Omar was really sweet and he helped me with the bed! 🥰
(Translated by Google) Good service, the salesperson Abby was very attentive. (Original) Buena atención, la vendedora Abby fue muy atenta.
Great experience! 😉👍🙏
Omar was the perfect balance of helpful and available when we needed him. He had great suggestions and did not pressure us in any way. I will be back!
Abby was great!
Great service today, very helpful
Abby was wonderful and helped guide us to find the exact couch we wanted.
Omar was very helpful in our search for a king sized bed frame. Very patient with us in showing us several frames to choose from and gave us all information we needed for our choice.
must come to Ashley furniture located at Davenport in Florida. Excellent customer service excellent.. Great prices and sales associate Abby, great and knowledgeable in her merchandise
Abby was super helpful and very nice! We really appreciated her professionalism and customer service.
Gino is a great salesman.
Gino and Omar
Abby was amazing very patient and helpful I would definitely recommend her to friends and family
Great experience buying my new bedroom set. I highly recommend Donald, he was awesome and helpful.
Great job Abby! Great, helpful service.
Omar was absolutely amazing and extremely patient with me coming back on several different occasions. He is extremely friendly, knowledgeable, and willing to make anything you require happen! He handles everything seemingly! Also the location is very clean and well organized
Omar was very knowledgeable and cordal. Great to work with!
(Translated by Google) My experience with the salesperson Ana was very pleasant, she showed us the best options according to what we were looking for and explained the delivery process, excellent customer service. (Original) Mi experiencia con la vendedora Ana fue muy grata, ella nos mostro las mejores opciones de acuerdo a lo que buscabamos y nos explico el proceso de entrega, excelente servicio al cliente.
Was in this store about a week ago looking for new living room furniture. Wife found a package that she liked but we continue looking at other locations. Today we decide to go and negotiate a deal on the package. Was greeted by salesperson Maria lords who was very cordial and knowledgeable of furniture. Between Mari and sales manager Joseph zapata, we purchased the package. Let it be said, because of the the employees at this store, we will be spreading the word that this is the place to spend your money!
Beautiful furniture and great customer service.
Omar was very helpful in helping us find what we needed. He explained everything very well and was professional. Highly recommend.
Abby was very kind and helpful, she made sure we got exactly what we wanted and needed. It was truly a great experience.
Edgardo was amazing🤩 Excellent service very knowledgeable what I loved the most was that he did his job with out making us feel that he was being clingy.... Some sales people don't understand that ... He understood it! We came in to see what they had walked out with a purchase! Thank you Edgardo🤩🤩
The salesman sold me an extended warranty for my couch. Said EVERYTHING was covered for 5 years. Spills, rips, structural etc. Just after one year there’s a rip in the fabric under the cushion (probably from rubbing against the rough wood). Well the warranty company said no that’s not covered. Ashley said it was. Now neither will pay for it. Ashley now says just pay out of pocket for warranty company to fix it. But they won’t refund the amount I paid for the warranty to cover the cost. They now won’t respond to emails. Horrible customer service. Couch is in great condition except for the ripped fabric under the cushion. I’m at a loss. Nothing we did to the couch would have caused this but a poor construction of the couch.
Abby was wonderful. Even though she was new to the store she was knowledgeable. She made the process very easy.
Omar was great! He answered all my questions. And he listened to what I asked for and did not try to upsell me on anything.
Thanks to Kathy for making our trip to find a new desk quick and easy. We were in and out after a long work week.
I had to purchase some furniture and it was such a pleasant process. Ana the sales associate was attentive, accurate, friendly and smart. She understood how to make the process easier for me and it was a great experience.
Ana Perez was amazing. She was not pushing, gave me time to shop and was very helpful at checkout. Will definitely be back.
Great timely associate
Recently visited this location a few weeks ago to take advantage of a memorial day sale. although the fine print may have made the sale less impressive, we were still very happy with sales associate Ashley (ironically) Escalett who spent about four hours with us exploring the store, comparing colors and materials, changing our minds, and eventually settling on quality dining room and living room sets. unfortunately, one of the four hours was due to computer glitches that prevented us from finalizing the purchase, so we had to return the next day to try again, which worked out well. it was not the fault of the store, but it would have been nice for management to throw us something more than just a throw pillow for the inconvenience, but i guess companies don't work that way anymore. still, no regrets on the overall experience - mainly thanks to the sales person. if you visit, ask for her.
Abby was a delight! She was absolutely amazing and very informative! Def ask for Abby for your next purchase!
Omar Perez was an amazing help! Excellent professionalism and patience. Thank you!
Quick and efficient service.
Ana Perez was very kind and fast helping us which made our experience amazing! Thank you Ana
Abby was amazing! Easy to talk to, honest, and willing to work with me on prices and delivery.
Alberto was very amazingly personable and so helpful finding everything I needed.
Kathy is the best !
Kati I really recommend she help me a lot to make some decisions and was really good service .
Gino was very helpful and we found the right sofa for our mom!
I'm extremely frustrated!! We have spent thousands at ashley furniture, and everything in our house is Ashley, and after our couch of 1.5 years, we are never buying from Ashley again. We ordered a sectional with insurance for about $3k. After 1.5 years, we noticed the couch was sagging down. Lift up the cushion and notice a large rip in the fabric. After multiple days of talking to insurance and Ashley, nobody is going to cover it. The sectionals have no springs or any support holding up the fabric. Even had the contractor from Ashley come out and tell me about the horrible quality these couches are! Plus, there is no point in fixing it because it will just rip in the next year or so anyway. I just feel taken advantage of because when we were given the insurance pamphlet, we were told that we would be covered with our current issue, but we were never given the full list of exclusions. The rip is covered according to the insurance, but because there is a hole, they won't fix it, BUT I can pay the insurance company to fix it. Haha, what a scam. UPDATE: Still no response from Ashley Furniture, and it's been a week. I went ahead and submitted a claim to the BBB.
Everyone was extremely helpful and went above and beyond to assist me.
Friendly staff and good value.
Fast and easy!! Will purchase from again!
Ashley is wonderful. Very patient and does not pressure you to purchase. Very pleasant.
Ana Perez was very helpful the whole time together. She showed us the lift chair and explained the remote and warranty on it. Next we were showed the adjustable base with soft mattress. We laid down on it while explaining that remote. Checked out 2 other mattresses and was happy with the first shone. Ana took time with us while we made our decision. She was very particular with the paperwork and explained every detail. Ana was knowledgeable about the product she was selling my husband and I. We are grateful for her. She took time to explain everything we were concerned about. We have only good things to say about Ana Perez.
Great assistance service and selection. Kathy was a big help and answered all my questions.
Edgar was amazing! He got us such great deals and was super patient while helping my grandma. I highly reccomend coming here for great furniture and even better prices
The sale associate Alberto was very helpful!
(Translated by Google) Very good attention from Avy. Very satisfied with your attention (Original) Muy buena atencion por parte de Avy. Muy satisfecha con sus atenciones
It was a great experience. Abby was very friendly and helpful. Thank you!!
Ana Perez did a great job helping us. She was very easy to work with and answered all of our questions with knowledge.
Never buying furniture from here again, I’ll take my money someplace else. I bought a couch set 1 month ago, my delivery was delayed 2 times, the kicker is they call me the day before my delivery to tell me both times! I had to re arrange my work life to be home for a delivery that’s not happening, I will never!!! Use Ashley furniture again. Wasted sooooooo much money on a company than can’t get their stuff together! 1 month and counting, wonder how long this will take until I ask for a refund!
Donald was great. Left me alone while still checking in on me every so often. Nothing pushy. I left the store to go take come measurements and when I came back I made to close out with him. New couch purchased with minimal human interaction. 5 stars.
Alberto Perez was the most helpful And knowledgeable salesperson I have encountered in a very long time. He even helped with a difficult return of an item. If you go to Ashley’s, ask for Alberto.
Excellent service from Abby Perlera
Renee was extremely knowledgeable and helpful. She did a great job of getting getting us a good value on a wonderful new bed and base. Thank you Renee!
With Ana Perez's help I was able to get the furniture set of my dreams! I would highly recommend this location to everyone.
Cathy was very attentive and thorough. Listen to our import and directed us to the best mattress for us. Thank you, cathy
We purchased a gorgeous bed frame, couch and mattress. Abby assisted us and was very sweet and helpful.
Omar was great to work with. He explained everything in a very clear and concise way. We will certainly come back to Ashley Furniture to purchase additional pieces when we are ready.
Ashley with Ashley Store was AMAZING!!! So patient and helpful! Thank you :)
ASHLEY IS ABSOLUTELY 💯 THE BEST AT ASHLEY FURNITURE 👏 ❤️ 😍 🙌 💕 💖 THANK YOU SOOOOO VERY VERY MUCH SWEETHEART!!! WE WILL DEFINITELY COME BACK TO SEE YOU!!! 😘 🤗 😘
Brayn did a fantastic job for us.
Brian was great!Very helpful and not pushy at all. Very easy process all around
(Translated by Google) I love the service, especially the treatment of Maria and another colleague was excellent, thanks to the manager for his attention. (Original) Me encanta el servicio en especial el trato de Maria y otra compañera fue excelente gracias al gerente.por su atención
Joseph and Bryan were great to work with. Store looks great and clean.
Purchased a bedroom here today with the help of Kathy. Great customer service and helped us choose the best option for us.
Had to buy an additional section to a previously purchased couch. Ashley was, as always, simply amazing. She found the item I wanted, scheduled delivery and assisted me with wonderful customer service. Everything I needed was accomplished effortlessly. Thank you again Ashley!
Abby has been the best representative, kept consistent contact, all details of our wishes and remembered who we were.
Abby is an amazing person! Was super helpful and kind! Definitely will be back with any of my future furniture needs! ✨
Our associate Kathy was great. She wasn't pushy. She was knowledge on products, and helped advise based on durability for our family. We appreciate her.
Great service from Ashley Escalett. Ask for Ashley!
Great costumer service from Omar Perez. He was very attentive and patient with us and our toddler.The store layout makes it easier to find what you’re looking for. Overall very satisfied with the service and shopping experience.
Thank you Kathy for being so patient with us. We just bought a new home and were trying to figure out colors and placement and Kathy sat down and drew out how we would be able to put our modular couch together. We will definitely come again.
Everyone was very nice, especially KATY. She helped us to find our ideal sofa.
Ash was so helpful she helped us find our kitchen table and was very nice!
Omar Pérez is the guy, really good customer service, highly recommended.
Cathy was very helpful, patient and caring. If you need anything from Ashley’s at Posner park, ask for her!!!
(Translated by Google) Gino is a very good representative, very good service. (Original) Gino es muy buen representante muy buena atencion
Great customer service we had a fun experience
Katy was very professional, courteous and give what I want that I need
(Translated by Google) Incredible attention ❤️ (Original) Increíble atención ❤️
Ashley is our go to store for home furnishings, Renee is an expert who has helped us to choose whole home purchases for our two vacation rental villas. She makes the process and shopping experience relaxed, but focussed. The quality of the furniture is very high and they stock varied designs for the contemporary home with a luxury feel. We are very happy with the service and choice at Ashley.
I visited Ashely furniture in Davenport Florida and Maria was awesome. She helped me and answered all my questions. Thank you Maria
Very friendly
Ashley was super helpful and professional aiding us through our furniture needs. Thank you for all your help!
I definitely recognize greatness when I was treated like a celebrity while shopping in this sore in Haines city I personally will recommend them and will look forward on doing more shopping in the near future.thank you ;Brian Celi and Alberto Perez
Abby, was very patient with my husband and I. We were very satisfied with her assistance through the process
Very good customer service! Look for Abby. She’s great!
Great stuff, great customer service
Alan and Gino where great highly recommend
I was a bit of a snark when I first walked in I wasn't expecting to purchased anything today; however, with Omar's help and professionalism, I purchased 4 pieces. I absolutely adored his kindness and the ease of the process. Thank you Omar.
Very pleasant. We loved it much.
(Translated by Google) Ecente Omar Perez (Original) Ecelente Omar perez
Wonderful service from Gino. Thank you for staying late to accommodate us.
I got helped out by Omar today. It was a fantastic experience! The mattresses were very comfortable. There wasn’t a question I had that he couldn’t answer.
Omar Perez was a great help
Renee was a fantastic associate and worked with my budget very well. She’s great!
Walked in about an hour to close. Ana P. kindly greeted us and directed us toward the selections available for what we were looking for. By the time we made our selection it was closing time (I know, the worst type of customers) but she did not hesitate to stay an hour late to work with us as through all of the back and forth with financing etc. I've also never been at a furniture store where they care so much to explain in detail how the furniture insurance and everything works. She was kind, patient, never pushy and so friendly! We are so grateful for her awesome service and would recommended this store/her services to anyone shopping for furniture!
(Translated by Google) Edgardo Rosario.. very good seller and customer service. He was very helpful to me with the purchase of my furniture. I just moved from CT to Florida. And they have very good offers. Give Edgardo a 100 🥳🥳🥳 very kind and patient (Original) Edgardo rosario.. muy buen vendedor y servicio al cliente . Fue de mucha ayuda para mi con la compra de mis furniture. Me acabo de mudar CT a la florida . Y tienen muy buenas ofertas . Delen un 100 a edgardo 🥳🥳🥳 muy amable y paciente
(Translated by Google) Tremendous customer service we received from Ana. We will return (Original) Tremendo servicio al Cliente recibimos de Ana. Volveremos
Ana was a pleasure to work with. She was very friendly and helpful and made the whole experience easy and stress free.
Donald was so awesome with helping us purchase a few furniture pieces for our house!
Abby took great care of us and explained everything in detail. Would recommend this store as we have been several times and allows been allowed to browse without intrusions
Ashley was very helpful.
Ashley was amazing 👏
Customer Service was excellent. Abby was very helpful and kind! Can’t wait to try out our new furniture. Her smile made our family’s day😊
Abby was so helpful in picking out new furniture! I would recommend you to shop here for furniture. So many options
I went into Ashley furniture to purchase a dining set Omar Perez helped me and Fiance out he was very professional courteous and helpful. I highly recommend his services.
Mr. Omar P. Was really helpful and patient helping us choose the right furniture for our home.
Omar was a great In helping me design my home and giving me amazing recommendations. Very patient and not overbearing like most sales people
(Translated by Google) Omar was very patient with me. He recommended several alternatives, thank you for everything. (Original) Omar fue muy paciente con migo. Me recomendó varias alternativas gracias por todo.
Great customer service! Thank you to Ms. Ashley and Allan (Acima Leasing).
Edger and Allen were amazing to work with .. I will be coming back in the future
Abby helped my mother and I pick out our living room and bedroom set, she was extremely patient and very helpful in making sure we were satisfied with our picks. If you go to Ashley definitely recommend her !! Thank you Abby! You were great !
One of the best stores to get furniture from Ashley helped me so much with helping us also Allan from Acima was really helpful with the financial side going they really made my experience great
Anna was very helpful, friendly and professional during our visit. Not pushy in any way. It was a pleasure working with her.
Ash at Ashley’s was great! She was very patient and made our shopping experience easy
Alberto was extremely helpful and friendly. The whole experience was wonderful. Furniture is high quality we really happy with our experience.
Alberto was amazing salesperson!!! Highly recommend
We met Ashley. She was so patient and professional. We spent many hours going through different product. We are very happy with her service and will definitely come back for more. Thank you Ashley for this great experience.
My wife and I had an awesome experience there! Omar Perez explained everything thoroughly and we got everything we needed. We definitely recommend! Great customer service.
Ana Perez was amazing! She helped me furnish my entire home with one visit. I have never met a sales person who was so accommodating and helpful.
Omar was fantastic. He showed us options & helped us purchase quickly what we needed. Quick, easy & efficient. We love Ashley!!
Great experience, Mr Edgard Rosario was very professional ,He has great knowledge
Omar was great! Very helpful and I had a great experience here overall!
Abby was very professional and attentive. She answered all of my questions. I was very pleased with how the sales experience went. The only reason for 4 stars instead of 5, is because it's not over yet. I still have a month to wait to receive my sofa set, so we will see how things finish out.
Good selection for sofa and loveseats. Our salesperson Omar was friendly and helpful. Highly recommend Ashley for your furniture needs.
(Translated by Google) Wide variety of furniture for home or office (Original) Gran variedad de muebles para el hogar o la oficina
Ashely was great! Very helpful, was able to answer all my questions and guide us to the best furniture that meet our needs. Ask for Ashley if you need to shop at Ashley’s in theDavenport location
Go to Edgar for your future furniture. He da best!
Gino was very helpful, fun to work with and knowledgeable of the product. It was a pleasure working with him.
Ana Perez was attentive from the moment we entered the store. She introduced herself and let us shop at our own pace. When we needed her to close the purchase, she did it in a timely manner. Ana was very professional yet personable. Thank you so much
Ana Perez was awesome. Very helpful and informative. Positive energy. Thanks so much Ana Perez!!!!!!
Kathy was awesome. Great customer service. Very knowledgeable about products.
Came into the ashley store and omar was super friendly & inviting. He listened to our needs and recommended options for furniture we were looking for. Would 100% recommend him to anyone coming in looking for furniture.
Ana Perez is wonderdul sales person! She is supportive and helped me a lot.
(Translated by Google) Excellent service by Abby Perlera, I recommend the store located in Davenport, she was very friendly and took all the time to serve us 💯 (Original) Excelente atencion por Abby Perlera recomiendo la tienda que queda ubicada en davenport fue muy amable y se tomo todo el tiempo en atendernos 💯
Alberto was great
Omar was amazing! As was manager Joseph! We got a Purple Matress too that we are excited to have delivered in just TWO DAYS!!!
Great service from salesperson Ashley
Ashley help me with everything thanks
Abby was fantastic. Extremely helpful and friendly.
In and out knew what I wanted agree on all options it was a fantastic experience less than 30 minutes Great
Great Customer Service!! I was attended to by Omar!! Excellent seller! He created a need for me and then he sold me the product!! Very friendly and very knowledgeable. He speaks Spanish and English!!!
Great Customer Service
Best experience ever. I was helped by Gino (the Cuban rep) and his knowledge was impressive. Extremely professional and kind person who knows his business. Congratulations to Ashley for having such a wonderful person as staff member. Highly recommended!!!
I bought a bedroom to my daughter in this store with to help Edgar. He was amazing very friendly. My daughter is so happy for her room now and I want to say him thank for your patient to help us to find her bedroom. He’s the best.
(Translated by Google) Kathy, excellent service on your part. (Original) Kathy excelente atención de su parte.
Ashley was fantastic went above and beyond to help me find the perfect sofa
We have purchased outdoor, bedroom and office furniture today in store with the help of Renee. She was amazing!
Ive always enjoyed the quality and selection of furniture, but I didn't enjoy being followed around the store by the sales associate. I understand they are trying to make their sales, but I just wanted to look at furniture with my husband and not have my sales associate show up every time I stopped to look at a couch. It took away from the experience and excitement, and honestly left a sour taste in my mouth. My husband and I ended up going somewhere else to buy a couch where we werent followed around and I didn't feel like my privacy was constantly being invaded. That experience really turned me off to shopping at Ashley Furniture.
This was my first time going to Ashley’s Furniture and I had no expectation of purchasing anything this day. But after seeing the large selection of sofas, tables, and rugs. Our associate, Ashely, helped us choose the best combination set to match our home! My family and I felt comfortable to browse around as we conversed our options. Ashley maintained a close distance to give us privacy but was close enough to give us options. She was very knowledgeable, friendly, and attentive. The checkout process was quick and easy. I typically shop at Badcock but after this experience, I think I found my new furniture store!
Donald’s patience was amazing throughout the shopping and buying process. Donald took the time to ensure I was aware of pricing, delivery times, and return policies to ensure I felt confident purchasing. Donald is an exceptional professional, highly recommend meeting with him if you are in the market for furniture at Ashley’s. Thanks Donald!
Gracias Kathy! Very professional and helped find exactly what I needed. We had the opportunity to interact in Spanish and English. That was cool!
Thank you Omar for the great experience!
Omar perez is the guys you want to come to thank you sir for honesty and great service
Had a fantastic experience with Omar perez thank you for making everything very smooth for us!
Great experience with Ashley at Posner. The customer service was top notch. Thanks Beverly!
Very nice experience. Special thanks to Donald Devaul at the Davenport, FL location, who was very helpful and gave knowledgeable insight regarding my purchase. Highly recommend!
Gino , excellent service, really professional , im so happy whit his service, five stars
Big shoutout to Ashley at Ashley's Home Store for her incredible patience and expertise! My mother and I visited looking for a new couch and Ashley went above and beyond. She showed us a variety of options and her recommendation was spot on. We're thrilled with our purchase and truly appreciate all the help. Thank you, Ashley, for making our shopping experience so pleasant!
Great customer service by Gino
(Translated by Google) Gino, thank you very much for your very kind attention, thank you. (Original) Gino mil gracias por su atención muy amable gracias.
Ana was a pleasure. She was more than amazing. She knew every product in the store very well, while taking her time to listen to all my complaints and help me find the perfect match for the bed that I wanted.
Omar greeted me at the door and made the experience very enjoyable.
Greatly appreciate the sales team at the Davenport, FL location for helping on our furniture needs. Special thanks to Alberto P. for taking the time assisting my elderly parents finding the best options for their physical needs. He also went "above and beyond" with a delivery glitch to insure prompt delivery. Alberto was very attentive to details and answered all questions. Based on my experience, I can highly recommend this Ashley store.
We had the pleasure of working with Ashley and she was absolutely amazing. She made the process very pleasant while being attentive and very kind. Thank you Ashley from Ashley’s! :)
Ashley did an excellent job, she helped us find exactly what we were looking for in our home!
Very nice, and quick and easy.
Donald was incredible, got us an incredible deal on a sectional. Really an outstanding price and wonderful customer service :)
As usual our sales rep. Bryan Celia gave us outstanding service. We love shopping at Ashley Furniture in Davenport, Fl.
Ashley was such a pleasant help! From the moment I walked in, up until I left. Very informative and attentive and not pushy at all about purchases. She made my experience pleasurable. Thanks Ashley.
GlNO its the best seller. carisma personality!!
Excellent service.. Delivery on time and efficiently dealt with.
If you want to literally throw your money away go here. We originally purchased a dining set, sofa and loveseat here. We cancelled the dining set next day because it wasn't going to fit. They then rescheduled our delivery TWO TIMES for no reason. When we finally got our furniture we refused the loveseat. That was over a week ago and I'm still waiting to be refunded. Their billing department will ask you the same questions over and over, the store management is rude and Ashley Corporate exercises no accountability over the stores. It's like the Wild West for retail - the stores just do whatever they want. Go to Badcock or Rooms to Go - we had a much better experience there and the furniture is nicer than the "engineered wood" (a.k.a. plastic) Ashley is selling.
Got my furniture with them a couple months ago and went back to look for wall decorations matching my furniture. I got great service but definitely they need more variety or options matching the furniture they sale. Overall is always great when I visit them.
He was very helpful!
He attended us greatly and is great service
Gino, was great help very friendly, attentive overall I appreciate his patience with me I was very indecisive. Thank you Gino, Great customer service provided I didn’t felt pressure.
The selection was good when it came to quality and price range. Staff is very nice and attentive. They knew to give you space while you were looking around and would come by to check up and answer questions on occasion.
The selection of sofas in my price range was great. Brayn, the salesperson was very helpful, I highly recommend Ashley, especially the Davenport store.
Our experience at Ashley was great. No pressure from Anna Perez as she led along us in our purchases. She was wonderful and knew her product. Great job Anna.
I just want to thank Abby and her professional ism Abby made this experience so easy I would definitely recommend my family and friends and I will be back.
Ashley and Joseph were extremely helpful in helping us pick out living room furniture. They were available when we had questions, but did not hover over us as we took our time comparing options.
Gino was an exceptional salesman to work with. He understood our needs and made it so fast and easy to buy furniture. Thank you Gino!!
Donald very friendly and kind. Thanks.
(Translated by Google) Omar the best young salesman recommended by Ashley.. (Original) Omar el mejor joven d ventas recomendado de Ashley..
It's disheartening that I have to resort to sharing this on Google. Consider this a heads-up: steer clear of purchasing the extended warranty from Ashley's. The warranty provider, Protectall, seems to be in the habit of rejecting claims, including those initially approved when the furniture was still new. Despite addressing the issue once before and expressing my concerns about a recurring problem, my claim was denied. Don't put too much trust in the Ashley's sales pitch – this extended warranty appears to be far from reliable.
Good experience to buy, but the worst place if you have a problem with you delivery or product. I do not recommend at all!
Donald gave us an excellent service and help us find what we were looking for.
The salesman name Bryan helps us today he was great in explaining everything to us
Nice service, quite gentle. I recommend.
Donald, is a great person to work with when shopping for furniture. He doesn’t press you and lets you make decisions and then proceeds to take care of the rest, highly recommend reaching out and asking for him to be your point contact. Thank you for all you have done for us, multiple times.
Salespeople no knowledgeable bought a bedroom set, had the mattress for an island bed. Delivered frame that requires a box spring they ask you to pick delivery date, then it’s pushed off later Paid for door to door service 199.00 and delivery guys left garbage in the hallway, and was pissed off when I asked them to put the furniture where I wanted it put. That’s what I paid for. Call the store to share what happened now have to buy a box spring and wait another 5 days. So I’m left with sleeping on the floor Never ever again
Excellent worker
Gino is fantastic!
(Translated by Google) Excellent service from Omar, he met all my expectations and I bought exactly what I wanted (Original) Excelente atención de Omar, cumplió todas mis expectativas y compré exactamente lo que yo quería
Gino was extremely helpful with my order
Donald was very helpful, and attentive! Thanks for all the help!
Kathy was super helful and went far and beyond ensuring that we have the item that we were looking for with all the details for us without any questions.
Had the pleasure of dealing with Donald. I love that he wasn't pushy but very helpful.
(Translated by Google) María Lords was with us for more than 4 hours, very patiently, she advised us and explained everything in detail with a lot of knowledge. (Original) María lords estuvo con nosotros durante más de 4 horas muy pacientemente nos asesoró y explicó todo detalladamente con mucho conocimiento .
Best customer service Abby was great, definitely coming back..
Donald was patient and went above and beyond to let us know all our options at Ashley’s furniture today (delivery, protection plan etc) and help us pick out the exact pieces we wanted! Thank you!!! Ask for Donald!
Service was good. love Ashley furniture for all our furniture needs. Here and at home in 🇨🇦
We went to the store on Davenport and the girl Ashley was so sweet. She help us with we was looking and with all the questions we had. I took some screenshot of things I was looking for and she look for them and help us decide and was an easy time for us at the store with her help. She never leave us alone on any time. Thank Ashley
Amazing experience at this store. No other store like it.
Gino was great, very fast and efficient
I now regret giving Ashley in Davenport, FL five stars earlier in the year. My wife and I have purchased a number of items this year at different times and enjoyed shopping there …until today. Two weekends ago, we purchased a power recliner for my elderly mother to use. Today, we noticed the exact same chair on sale for $100 off. When we called to ask if they would refund $100 they told us no. I am disappointed and a little bit angry, too, especially after having spent so much money there in recent months. But it’s all good…there are plenty of other furniture store out there.
Staff were very helpful.
Excellent experience! Gino was wonderful to work with, was incredibly helpful and made our buying process very easy.
Matt was exceptional. He was patient and never made us feel rushed. We were shopping for a loveseat for my mom and she has the beginning of dementia. Matt made sure to include her in conversation and answer her questions. Ashley’s had a great selection and I plan to go back and do some shopping for myself. If you go, ask for Matt.
Well I would like to leave a positive review however…I ordered my furniture on the 1/20 and it’s 2/9 and I still haven’t received it. The original delivery date was supposed to be the 2/6 and it was rescheduled to 2/9 due to “weather delays” from the Midwest. Then it was rescheduled AGAIN to 2/13 and now it’s because “manufacturing shortage”. When I went to complain the customer service line hung up on me. Called again and got them to connect me to the store (which I should have just called in the first place). Spoke with the store manager Joseph and he said he would look into it and give me a call back in 1 1/2 - 2hrs. It was an HOUR PAST the quoted time he asked for and still hadn’t called so I had to drive to the store to speak with him. Then he said because the team that deals with complaints is closed on Sunday and Monday I wouldn’t hear something back until Tuesday. Leaving me to assume he would reach out to me on Tuesday to give me a status update of my complaint. I was in the area so I stopped by on Tuesday and he wasn’t even working. The other manager had to play catch up to see what the full situation was which was annoying because my time was being wasted. AND when I was there, the system was down so they couldn’t even help until the system was back up and running. I was asking for refund for shipping because I selected a PAID date for delivery and it was rescheduled the first time which I thought was just a load of bull. The manager said absolutely not that the stores don’t handle those types of requests but he could give me a $50 gift card to spend there. Absolutely not!!! Never purchasing from Ashley’s furniture again.
Excellent customer service Edgard Rosario best salesman
Great service! They are there to answer any questions, but give you space so you don’t feel pressured! Thanks Kathy!!!
(Translated by Google) If you are Hispanic and looking for good care, dedication and help $ look for Gino, he is the best advisor, good energy and good humor 100% (Original) Si eres hispano y busca buena atención dedicación y ayuda $ busca a Gino es el mejor asesor, buena energía y buen humor 100%
Gino best of the best! He will help you out all throughout the process and will give a huge variety of options to choose from! Would buy again and 100 % recommended!
(Translated by Google) Mr. Edgar, very friendly and very helpful at the time of purchase, excellent service (Original) El señor Edgar muy amable y bien servicial a la hora de la compra excelente servicio
Great place to buy quick and easy with Mr Edgar great person to shop with.
Geno was very patient, no pressure whatsoever. He was very helpful, sincere and honest. Highly recommend him
We bought a Living Room set about three years ago when we bought our new house. Hard selling point from the sales person was the 5 year warranty that comes with the furniture and it covers a whole slew of things. We got some punctures in one of the cushions and those are supposed to be covered under the warranty. The warranty company denies the claim without even sending anyone out to look at the sofa. When we spoke to some at Ashley we were told, "Well that is another company and we can't do anything about it." REALY?! Your sales people push the "incredible warranty" that doesn't mean crap when you actually try to use it. And this wasn't cheap furniture and they still sell the style. As soon as this place has your money they really do not care one bit about you. Go ANYWHERE else but an Ashley Furniture store. No wonder they have class action lawsuits against them!
The store is large, clean, and has a good selection of interior furniture in current styles. The display models are well laid out with enough space to walk and check each item for comfort and suitability. It's location at the junction of I-4 and Hwy 27 make it convenient to get to. The staff were friendly and professional. Maria was a great help. We would be happy to shop there again.
Abby was the best helping us! Thanks for your patience 🫶🏻
This store was a pleasant experience, so clean +'well-organized. Staff was extremely friendly + helpful. Thank you to Carmen for keeping the store looking so good From the Davenport store. Nancy, Toronto, Canada.
Maria was super kind and easy to work with! Great selection of items in store to choose from. Overall painless process from first entry to purchase. It’s nice to walk into a store like this and not have a sales person constantly harassing you. I will definitely purchase furniture here again in the future
Renee DeSoi Excellent service. Detail to every need.
(Translated by Google) Edgar treated us excellently, providing extremely efficient service in his work. (Original) Edgar nos trató excelente un servicio sumamente eficiente en su trabajo
(Translated by Google) Edgar provided us with excellent service. (Original) Edgar nos brindó un excelente servicio.
I had the greatest experience at Posner plaza Gino was great went the extra mile to make sure I was well assisted and felt very comfortable thru out the process !
Gino was absolutely who we needed to speak to. Easy to do business with and so helpful with the right answers to our questions. Five stars to him and to Ashley Furniture 🫶🏼
The sale associate was great. Efficient and friendly.
Good customer service as usual. Lots of inventory for a small store. We were looking for office chairs and they only had 3 to look at. Oh well. Will still continue to shop there.
Gino Abreu was great, but the furniture showed up damaged and missing screws, which the delivery person did not have on hand and would not take it back! store will not answer the phone or call back! I was planning on buying more furniture but no way now! I even bought a Warrenty and cannot get anyone to talk! I will go directly to the store as soon as possible! Will post pictures if Ashley does make it right! You Say Text, well text what number! I don’t wanna talk to someone who don’t understand English!!!!
Gino is always so helpful and a pleasure to work with!
Last time i call ashley furniture with questions, who ever was on the line by the name beverry or baverly whatever her name is needs to learn manners . I called at 4 and was asked on a piece that i saw online and she was giving full attitude and thats not how you run a business !
Extremely helpful!!! Would highly recommend this location!!!
Very low pressure and knowledgeable salesman. Didn’t feel rushed.
Thank you to Kathy who was extremely helpful with our furniture purchases. She was wonderful to work with and offered us many suggestions to help decorate our home .
We were treated so well from the moment we entered. We visited the shop when it opened a few years ago and were not too impressed. However it’s very different now with an excellent variety of furniture very well set out. We found the quality and value impressive. It’s also easy to get to at this side of town. Five stars for our purchases and service. We will be back.
Great experience. Didn’t waste my time.
(Translated by Google) The sold Adalberto Pérez excellent work (Original) El vendedo Adalberto Pérez excelente trabajo
Ana was very helpful in in finding my style of furniture and understood how the pieces l selected would fit in my spaces
Was serviced by Ashley E., very great experience. Also Beverly in customer service was excellent in finding the item I needed! I always shop at Ashley's!
Stay far away from this store. Do not order any products from their online store. I have been trying to return a defective sleeper sofa since 11/30 it is now 12/23 and they have changed the pick up date at least 7 times. Rooms to go is a better option! The management if their online stores is separate from their stores. Poor customer service. Save your money find a reputable furniture store.
Quick and easy purchase! Great customer service by Ashley! Can’t wait for the couch to be delivered!
Recently purchased a couch on the first week of November, was told it’ll be here in 2 weeks, then got pushed back, then just got punched back again. Already sold my couch I had, having a huge Christmas party and nothing to sit on. Called this store to get some help, they said “there’s nothing we can do”, but when I walked in the store these salesman are all over me like I’m the president of the company. Offering me food and drinks. But as soon as I put my Card on the table and submit payment, they treat me like I’m homeless of worthless. Can’t do nothing.
Got a really good deal on my bedroom set. Gino helped us out choosing the best style and price. They deliver and assemble the furniture you buy from them. Waiting for delivery before the end of the week!
The service was very good and the info complete. Very appreciated. Thanks,
Rene was real knowledgeable and polite. We appreciate her.
I got what I needed The guy was very friendly know what he was doing (Alberto) Easy process.
Brayn from Ashley has been extremely helpful even after a year of first helping me find what I’d like!
I enjoyed shopping at Ashley Furniture (Posner Park location). After having a pretty bad customer service experience at City Furniture in Plant City, I was pleasantly surprised how great the service was at Ashley’s. The store is not too big, but has pretty good furniture options at affordable prices. They don’t pressure sales and seemed very upfront with what they can and can not do. Sales associate Ashley ( I know, she happens to have the same name as the store :) was very helpful and super nice. She made me feel very comfortable with the choices I made and explained delivery process and timeframes upfront. Ashley made my store experience very pleasant and enjoyable. Thank you Ashley and the store team. I can’t wait to receive the pieces I selected and purchased yesterday.
Renee was absolutely amazing!
Bryan the sales man was amazing. He let us look around freely without pushing us but he was also quick to help us and provided great advice.
Very Positive
Gino was welcoming from the time we entered the store. Knowledgeable and experienced, no question was left unanswered! Great service, thank you, Gino!
From the moment we stepped into Ashley we were greeted by our sales rep Delvin..he was professional and courteous and patient. We furnished our entire home and we were very happy with our purchases. The manager Omar assisted with all of our revisions and changes and was just as courteous and professional. We highly recommend Ashley Furniture..
Bought a reclining sofa less than a year ago. The recliner feature broke and we reached out to the warranty group. They said since it was less than a year old, we had to go through the store. Reached out to the store and described the issue. They said we would hear something back within 72 hours. A week later after several calls and emails, the problem was "escalated" to someone to be resolved. We now have an appointment in another week to get the furniture fixed. They can't get to us any sooner, but they kindly offered to arrive at an even later date to resolve. Very disappointed, will not shop here again.
Always a pleasure to buy furniture in the Ashley store in Posner mall in Davenport Florida. Very professional and friendly.
Edgar was very quick and easy to work with. Explained all the furniture to me as well as the order.
Edgar and Omar are great sales people. Was a pleasure to do business with them!
Edgar is very helpful us for everything
Edgar is the best
Edgar Rosario was very helpful good job
Edgar just such professional. And it was great working with him he did a excellent job .. good work
Edgar Rosario was pretty cool and very helpful.
Edgar was extremely excellent customer service and professional
Ashley’s is the best furniture store here in Davenport Florida. Ask for Geo.
Found all of our living room and dining room furniture in one stop. Kathy took care of us 👍👌😁
Had a great experience with my visit at Ashley Store and Kathy was a great help with finding furniture for my new house.
Donald did an amazing job !! We are very happy highly recommended!!
Thanks to Delvin for a great shopping experience. We had already researched the adjustable desk and matching file cabinet but wanted to see it in person. He was happy to show it to us, including bringing over a rolling desk chair to sit in, making sure the heights would be appropriate. During our time he looked up the owners manual and instructions which convinced us to have it delivered and assembled. Overall it was a wonderful experience. We highly recommend shopping Ashley furniture and be sure to ask for Delvin. (Melvin with a D.)
very helpful and professional staff
I'm always coming back!
Great service, no pressure sales, very helpful! Thank you Ashley Homestore. Special thanks to sales rep Stephanie C.
(Translated by Google) Very good service and advice from Stephanie S. The experience was great, I loved the store and its products. We will return soon for more. (Original) Muy buena atención y asesoría nos atendió Stephanie s. la experiencia fue grandiosa, me encanto la tienda y sus productos volveremos pronto por más
Yesterday's mattress shopping was a breeze, thanks to awesome Gino who guided me through the options. His patience and expertise made the experience enjoyable, and I'm thrilled with my choice! Thanks Gino!!
Very happy with my purchase Best customer service ever such nice people Omar was the one who helped me pick out the best mattress So quick and simple buying at Ashley’s
Delvin was very helpful with our mattress purchase. I would like to bring it to your attention that there is some misleading advertisement regarding a free base with the purchase of an Ashley Sleep Align mattress. Per my call to the store I was told this is not the case. If you were to purchased the box spring with the mattress and wanted the base instead, they would take $300 off the base. Ashley Sleep Align Firm Tight Top with Memory Foam King Mattress (14) $999.99 - $1,299.99 Free Base with Purchase of Ashley Sleep Align Mattress
Great experience with Stephany , she was very helpful and very patient . Excellent deal!!
I spoke with Donald and he was very helpful and courteous! He made it a good experience! Delivery has made contact with me and will be arriving as scheduled.
If you are in the area shopping for any furniture needs, ask for Colton! He is super patient and was great with ideas! Omar the office manager also super helpful & great training and multi-tasking! Overall great store, clean and everyone was very helpful.
Renee was fantastic! She quickly understood what we were looking for and showed us options to consider. We are very happy that we went to this Ashley store first.
Beverly was amazing, it’s people like her that makes our experience flawless.
My wife and I had such a wonderful experience with Stephany Costa!!! She's such a wonderful person and we our so happy!! Thank you Stephany!! 😁
Edgar Rosario excellent customer service
Edgar Rosari excellent service
Edgar Rosario excellent service
Edgard Rosario excellent service
I had a great experience because of Renee De Soi… she is the only reason I’m leaving a 5 star review. So my mother and I were on the hunt for a very specific material we searched the whole show room and no one came to ask us if we needed help… maybe we didn’t look like we had money… anyways Renee came over and saw us looking for someone to help, she asked us kindly if anyone had been over to assist us yet and we said no. She continued to listen to what we needed and was very honest about everything she helped me get financed and explained everything well. We were going to leave because of a color option that was not available but Renee stole our hearts. She was kind and real and it didn’t feel like she was pushy… so for that very reason we bought the furniture. She was confident and collected and guided us through the whole purchase!! Thank you Renee God bless!!
When you come in ask for Edgar, he is so helpful and knowledgeable. Was able to get a couch and bed in under 5 minutes with his help! Definitely recommend coming here, very clean showroom as well!
Great prices but they don’t offer u anything while shopping. We made a few purchases and they didn’t even have water to give us.
Renee from the Davenport FL was a fabulous person and salesperson.
EXCELLENT PRODUCTS AND VERY FAST DELIVERY, GREAT ASSEMBLY, FRIENDLY SALESMAN
The service with Gino was great! He let us wonder and found everything l needed for the time being. I will be back! Donna M.
It was excellent love they treated me excellent the way the vendor explain things to me I really love the furniture totally excellent.
Very happy with our purchase! EDGAR was really helpful, kind and treated us like family. Answered all our questions and took the time to explain everything in great detail! Will be coming back..
Ana is a very knowledgeable and patient salesperson. She took the time to go over different options available for product we were looking for. She even gave us her cell number if we needed to contact her. She made the sale.
We visited last week to buy a king-sized mattress for our new bed. Everyone was very helpful and informative, answering our questions and showing us the differences in what was available. We'll definitely return in the future. Wasn't sure if I needed to create a new one or just add to this one, so I chose the latter. We visited again this past weekend to get my daughter a new mattress; Ana took fantastic care of us and was very friendly as she got us taken care of!
5 star experience. Beautiful furniture and Stephanie was great help and very knowledgeable. She helped us choose the right furniture for our home. Thank you. ⭐️⭐️⭐️⭐️⭐️
That’s horrible. Bad bad bad.👎🏾🤜🏻👎
Bryan was very knowledgeable and always made sure he found an accurate answer if we asked a question he had any doubts about the answer. That's a rare straight today and very much appreciated. We felt very well taken care of.
When we got to the store, nobody greeted us and came over to help us which was odd. We really liked a dresser and 2 night stands to go along with our bed for our brand new home. Finally a lady came over to assist us. Her attitude was very nonchalant as if she was doing us a favor when we’re the ones that are paying her commission. And then she tried to tell us that the dresser actually cost more than what the sticker price said which was absurd. She had to go and confirm with someone and then came back and said that it was okay for us to pay the sticker price. There was no way we were going to pay more than what the sticker price was. At this point we were pretty annoyed but lucky for her, we really wanted the dresser set because it went perfectly with the aesthetic of our bed and the room. So we purchased the dresser and 2 night stands. We scheduled the delivery date a month later on Oct 14th. Come delivery date, we find out that they can only deliver the dresser and one night stand, because they ran out night stands in their warehouse. They had a whole month to get our furniture together and couldn’t even deliver everything on time. So we had to wait an additional 5 more days for the last night stand to come in. Overall, the experience of the purchase to the delivery process was terrible, but we do love the furniture. But we probably will not be going back to this location anytime soon for our furniture needs.
Very nice store, good inventory, finally found what we wanted , great service...very knowledgeable store sales man....glad I went there and would definitely go there again and recommend it to otbers
I recently had the pleasure of shopping at Ashley Store and had an outstanding experience, thanks to the exceptional customer service provided by Alberto Perez.. He took the time to understand my needs and preferences, and his knowledge of the store's products was impressive. He guided me through the various options, offering valuable insights and recommendations, which helped me make an informed decision. What truly stood out was Alberto's patience. He never rushed me or pressured me into making a purchase, which is a rarity in today's retail environment. He was more than willing to answer all of my questions and went above and beyond to ensure I was satisfied with my choices. In conclusion, Ashley Store is fortunate to have such a dedicated and knowledgeable individual like Alberto Perez on their team. I highly recommend visiting the store and seeking out Alberto's assistance for an exceptional shopping experience. Thank you, Alberto, for making my visit to Ashley Store a truly delightful one!
Very helpful! Helped steer us to the right selection for the need.
It was an enjoyable experience dealing with Katherine Oviedo. Items order were received very quickly and we are very happy with our choices. We will be going back in the near future for additional items.
Great selection of merchandise. Very helpful associates. Pleasant shopping experience.
Working with Omar has been fantastic. I am buying furniture from out of state and he's been terrific.
Renee was very helpful in picking out new kitchen chairs. She took the era and design of our table into consideration and helped us choose chairs to compliment the table.
Edgar was awesome! Super informative and tailored to my needs. Excellent experience.
Ana Perez was very up front and honest about the product we purchased. Very friendly staff in general.
* very good customer service from Ana Perez * we found what we were looking for * the furniture we needed was available to take home same day; * we love that the furniture is partially put together, so that assembly time and effort was quicker!
Edgar Rosario was excellent! I highly recommend working with him. He is very knowledgeable, patient, and not pushy at all. He made the experience for my wife and I so easy.
Bought a bedroom furniture set, had it delivered and built. Took a seat on the mattress and boom! I sank deep into the bed frame. They clearly set up the bed frame incorrectly. Called to get a refund but apparently they refuse to give a refund unless the furniture is damaged. Makes zero sense. Customer service refused to transfer me to a manager then they hung up. Terrible experience here. Update: I've called customer service and they are sending a technician in 10 days to try and fix the issue even though all I want is a refund. So for 10 days I'm expecting to sleep somewhere else other than my room because of THEIR mistake, and they refuse to give a refund. Absolutely unacceptable, my back and.neck hurt from trying to sleep on that frame. Save yourself the headache and shop elsewhere
Best experience in years, employees are there to help and not push. I will always come back.
We are very happy for the great attention we received during the purchase and our new furniture is beautiful 🤩 thank you Kathy
Great furniture and fast delivery!
Renee did an excellent job.She make our purchase very pleasant and with a desire to return.Thank you
Customer service and sales representatives in store are good. Their call and delivery service and drivers are HORRIBLE!! Their call center gives different information each time you call. Not sure what delivery service they use, he was rude and act like he couldn't understand me. They delivered my bed set and put it together poorly. I now have to wait 2 weeks for them to send someone out. I can't sleep on it because I don't feel safe. It's sounding like it's going to crack. I have another technician appointment for someone to come and check on scratches and chipping on the headboard and foot board. I noticed this immediately but as I started the driver didn't stay as I was told he would until we made sure everything was done right. So we had to go back to the store and show them. Also it was on our contract for them to remove the old mattress and they didn't. Said they were not sanitized. For them to be 11 years old and constantly slept on.
Came in. No one offered to help. When I found what I wanted I asked a rep to help me with the purchase. Rep was nice. Location had great inventory and very clean
Renee was very helpful in helping me find great furniture
Friendly sales rep, got everything on an estimate for all of the furniture we needed for our new home.
I just want to say a special Thank you to the associates that helped me during my furniture shopping experience. Renee made my first time furniture shopping experience a positive one, took her time with me as I made my selections. And then when I had an issue with financing and had to return, JZ and Levander really went above and beyond to help me out with my situation, they were so patient and showed genuine care! Will definitely shop there in the future again
(Translated by Google) Excellent attention and information (Original) Excelente atención e información
(Translated by Google) Excellent service and kindness Edgar Rosario (Original) Excelente servicio y amabilidad Edgar Rosario
Edgar was helpful, And excellent costumer service
Gino I believe was his name. He was a great salesman. Very friendly and detailed. Definitely recommend him. Will be back for future purchases
Edgar R. was very nice. He greeted me at the door. Answer all my questions. Very easy experience
Great service and Daniel answered all my questions and helped me totally feel at ease with my choice of furniture. Although, I think Ashley stores could use a little diversity of pop Of colors. Everything being white, grey and beige is a bit monotonous. The world is happier with a bit of color. Make your stores a bit happier for your customers. After all we are there to spend money so a bit of happiness in the store is appropriate and appreciated.
Their in-house delivery service damaged an irreplaceable Henredon sideboard when delivering furniture. They set a plug-in air freshener on it that removed the finish. After extensive documentation and empty promises they have yet to make this right.
Thanks for all the help Edgar Rosario. We don’t have any complaints and we will buy again.
It was awesome, entering the store I was greeted by personnel and when I had questions Gino help us right away. It was a great experience.
Visited the Ashley store at Posner Park twice whilst deciding of a furniture purchase, the staff were great both times, friendly, knowledgeable and non pressing.
Best service ever!! Special thanks to our manager Edgar Rosario, who helped us with our new sofa. Our next furniture will be definitely with Edgar and Ashley
Great, easy and quick experience placing an order over the phone. Had so many issues with a previous order I made online, so called the store to replace the order and the man that helped me was so helpful!
The best products and quality Gino the best sell person great service and personal real friendly great experience
Alberto was great, not pushy and around when you needed. Quick process to buy. Knowledgeable, professional and honest. Hope delivery is as smooth.
We bought a sofa we liked. First they said they would bring it on Wednesday, then they moved it to Saturday. They brought the sofa in a protective case, after unpacking it was with stains. The sofa is white. The issue has not yet been resolved.
I have purchased for whole homes multiple times from Ashley as well as referred clients here. Always a great experience with Renee leading the sale. Great communication with our needs and style and smooth and fast service. Would definitely continue our relationship!
Renee was quick, professional and knowledgeable as to what my daughter and I were looking for. She was very helpful and sweet
I don't recommend this place, they promise things for you to buy and when your purchase arrives at your house, if you don't like it, they don't want to change it. I am dissatisfied.
Edgar was great
Have been to every furniture showroom in the area, this was the friendliest we have experienced since moving to the area. Our salesperson Kathy was the best! We came in 2 days in a row before finalizing our order. She was very patient and above all forthcoming. We will definitely come back when needing furniture. Cheers
Kathy was absolutely AHMAZING! She was sincere, quick, kind and informative. She knows "her stuff"! What I liked the most was she was not "salesy". There should be more of her in every niche!
Edgar was a very good salesman. Thank you
Great store and customer service! Delvin the salesperson helped us thru our transition from WA to Davenport. Also Beverly was very helpful, patient and assisted with our credit card. Very charismatic and friendly!!!!
Excellent customer service
The salesman, Edgar Rosario, offered me fantastic service in my time at the store. He was focused on making sure I was happy with the item that I wanted to purchase.
Edgar Rosario was real pleasant to work with. Great salesmanship, very polite, hands down great experience.
Excellent service, my salesman was very knowledgeable and helped us finding the perfect sofa for my house. I definitely will come back
Very pleasant experience. Mr. Yosvany Reyes Abreu was very attentive and professional. 💯
Wonderful customer service. Both Omar’s helped us and met every need. Great atmosphere as well.
The staff is fantastic 👍 very friendly and professional. they helped me and my wife find everything we need for our new home. very pleasant experience, shop there twice already and we loved it. Will definitely go back there.
We went in to purchase a recliner we had looked at previously. Gino came over answered a few questions and when we were ready he came and took care of everything..very good experience..
Great customer experience with Renee and Omar. Clean store, sense of urgency, Great communication. 👍
Awesome customer service and very friendly.
Edgar was very professional and patient. Amazing customer service!! Would highly recommend!
Daniel Delvalle and manager Omar Ortiz-Diaz were extremely helpful and nice... after having a very negative experience at the lakeland store that morning and walking out because the manager there was rude . I later called the Davenport location and spoke with Daniel about my issues and he got with the manager looked up my order and was able to process it and actually get me everything I needed that the other location never even told me about. I will definitely make the drive to Davenport moving forward for my purchases.
Great Store
Excellent values and knowledgeable salespeople. Sales person was attentive but not overbearing. Answered questions, provided insight when asked. Store was clean and I was greeted nicely at the door without being attacked, lol. Recommend the Kissimmee location. Plus almost everything was available in stock quickly!! I was helped through the buying process very professionally by Richard S. Very likeable and funny person who made the purchase process smooth.
Awesome Customer Service!!! Lavander and Beverly are Outstanding and I will continue to recommend other friends and ONLY shop with Ashley in Davenport!!!!
Included in my purchase was a file cabinet and a bookshelf, I was not informed they do not assemble it. Had I been informed, I would have gone to IKEA and purchased it for less.
I wanted to shout out this has been one of the best furniture store experience I have had! A big thank you to Ana for such support and help from day one until delivery and I am so grateful to Abdul (GM) for being so attentive with a few issues I had. Thank you for doing such a great job handling my situation! I am happy with my furniture and will definitely shop here again.
Very helpful staff and great sales.
Omar helped us out and saved the day with some of our furniture needs!
(Translated by Google) Excellent site for Home Furtinure (Original) Excelente sitio para Furtinure del Hogar
I recently purhcased the Rawcliffe 3-Piece Sectional from Ashley. It's a big and beautiful sectional for a great price. Although I've only had it a month and I very satisfied with my purchase.
I never went .Found another place before i got there.
This company has horrible customer service! This is for an online purchase but this is the store that followed up after I placed my order. They are all about getting your money.
Went into this location to purchase a dining room table and ended up leaving with over 8 items. This location has amazing deals and the sales associate that helped me was Brian, he was absolutely spectacular! He literally helped every step of the way, I had quite a few questions in regards to color scheme and style and he was just very helpful throughout the whole process! It’s very hard to find nice, knowledgeable customer service individuals these days so this experience literally made my day. Brian definitely needs to be recognized for his hard work and generosity!
Kathy was the sales rep we worked with. Very attentive to our needs and knowledgeable. We ended up with a house full of furniture I know we will enjoy for years to come. Not sure we would have bought so much with another sales rep.
Excellent customer services
(Translated by Google) Excellent attention. By each of the people who attended us. Thank you so much (Original) Excelente atención. Por parte de cada una de las personas que nos atendieron. Muchas gracias
Large selection and excellent service by Delvin.
Excellent furniture store, great selection, beautiful displays and outstanding customer service.
Very efficient & great deals for quality furniture Edgar Rosario is the best salesperson! He made sure I was satisfied ❤️
Delivery guy didn’t finished building my bed. He told me he will be back in an hour to finish it. He never came back and no one called me about this issue. I called a few days later and they opened a case. My bed is not build yet. And still waiting for a resolution.
Sales Order 511991860 Customer Service Case number 07686854 The outdoor furniture delivery was on July 5th and by August 2nd I was already requesting a furniture replacement due to discoloring and loose screws, after only a month. They replaced part of the set. Later, the discoloring happened again in a few weeks. When they delivered the replacement, one of Ashley's employees told me that it was going to keep happening, that I wasn't the only client with this issue and he recommended that I request a change. I quickly contacted again to request a return or exchange for another model. Two employees visited on two occasions, one American and one Latino. One told me that it was discoloring due to use but it was only outside for one month. The Latino told me that he was going to include a furniture replacement with his notes. It turns out that both solutions were in Ashley's favor. It is unacceptable that a month after delivering the 5k furniture, they change color irregularly and have missing screws. The entire piece of furniture is made of only 1 material but only some, not all, parts of the furniture change color. It is unacceptable. I have made multiple calls, spoken with supervisors, they've escalated the issue but no one has resolved it, they say they are going call me and do not call back. I ask that they exchange the furniture to a different set or give me my money back. I include all management of emails and people with whom I spoke. More that 15 emails incluiding photos ( I have all the evidence) Many calls to customer service Supervisor Charles & Lensord Customer Service Agent Adrian, Yahaira,Johanna.Waiting for solution,Pamela Ramos
Our salesman Daniel was very knowledgeable and professional
Outstanding customer service! Friendly and professional staff who made my first visit to Ashley Furniture great. I will definitely buy again!
Great quality furniture lots of choices good customer service they go above and beyond for the customer
The service was excellent.Omar showed me all the options based on what I was looking for. He did a great customer service.
I thought this was a cool store with good style. Bought some artwork, but it didn't fit my decor. I was told over the phone that I can return the pieces for store credit. When I drove out of my way with the pieces, they did not honor their word and told me all sales were final, no exceptions. You would think they would value the business and relationship of a 5br vacation homeowner over $120 artwork, but instead they chose to waste my time and burn bridges. I left my useless pieces there and exited the store. I was hoping to be a regular customer for decor for my rental home, but now I will NEVER NEVER NEVER go back.
Sales people in the store are nice..very pleasant and professional BUT delivery and set up of merchandise is a horror show..and the techs that come out to trouble shoot..is another issue..
Great Service and Experience
Four out of six chairs were damaged. Night stand draw did not close properly. Sent all the furniture back. Just terrible experience! Never again.
Lebanese was a pleasure to work with
Decided to finally stop in at this location. Been shopping for furniture for awhile now. Upon arrival we where briefly greeted by a sales person(lazy eye). Sales person was absent for the whole stay. Didn't offer any recommendations and build value with us in regards to furniture purchase. But for some reason found a way to talk to my wife and inform her that they are commission based for whatever reason.and that we basically wasted his time since we was just looking This was completely unprofessional and I would never return to this location. These sales person need training
The guy with the lazy eye is rude to the customer's I over him talking down to a lady with a young child
I visited this store after closing on my new Florida home. Omar Perez made our shopping experience positive. He is knowledgeable, helpful and NOT overbearing. Answered
Sales reps are always nice and helpful (Alberto). Their selection might be priced a bit higher than other retailers, but the quality seems to be better as well.
I had the best most professional experience at the Ashley in Davenport . The staff was very helpful and the quality of customer service was phenomenal. Omar was the sales rep that helped us find the sectional that fit perfectly in our home. I would definitely recommend this store to my family and friends . Ask for omar he is the best when it comes to being knowledgeable and professional on quality furniture.
After searching for 2 matching rugs and unable to find them, I went into Ashley Furniture and was greeting by Kathy, who helped me find just what I wanted. Thank you 😊💓 !
We had an excellent experience. We were greeted when we walked in and we weren’t hassled by sales staff. The gentleman that did assist was kind, patient and attentive. We found what we were looking for; the sales associate outlined the fees and next steps clearly. It was indeed a 5-star experience.
Wanted to look at what Ashley had. Going to move to Florida in about 18 months. Just wanted to look. Apparently the salesman couldn't grasp that. Told him straight up! Would NOT let us alone. What he doesn't know is we're going to buy a whole household of furniture. We are going to sell everything in our current home in KC. And buy all new for the house we are building. It won't be from Ashley
(Translated by Google) As always, very well attended by your seller. Many thanks again to Edgar for his guidance. (Original) Como siempre muy bien atendidos por parte de su vendedor. Muchas gracias nuevamente a Edgar por su orientación.
This is the second time we got help from Anna and were pleased again that she was helpful, patient and organized. Our positive experience with someone who is professional and covered all bases let's us know that we can trust Ashley in the future!
Furnished our entire Florida Home. Everything arrived on time. Couch had a puncture in it. Ashley was quick to fix the issue. Very friendly store.
Gino took care of us and we had a pleasant experience.
I would give 0 stars if that was an option. Ashley Furniture is the WORST! Their quality is horrible. A friend and I both bought similar sectionals from Ashley (I got mine because I liked her so much). Within a few months the cushions on the back were sagging and the couch looked like it was 10 years old. My kids were toddlers at the time but Ashley's kept telling me this was normal and wouldn't even look at the couch (despite us having the warranty). Then one of my children fell through the back of the couch (she was about 13 months old, so still tiny). She fell between the top and bottom cushions and the fabric there gave way, I had to pull her out. But then I looked inside and realized the wood frame wasn't even put together properly and there were nails through it that weren't even holding it together, just through 1 piece of wood instead of going through 2. It was awful. Ashley's wouldn't do anything, I called and emailed so many times with pictures and everything. Never again. It's not just this location. It's the whole company.
Renee was a super salesperson! She helped me so much when choosing the perfect table and chairs for my dining space. And counter stools, too!
Great service
The sale person let us look and didn’t haggle us
We purchased this couch no even 3 weeks ago, delivery people dragged the couch when I told them do not to dragged the couch and this is what we received, a damage couch, now we are calling customer service line, the store and they asked for more pictures to see if they replace the couch. Beverly who answered my call today was rude when I was trying to explain to her the issue and telling not to yell at her when I was trying to explain her all the problems we are having trying to have a no broken couch. Now we have to make a claim again to see if they replace the couch. They were very good to take our money but not to respond for the damages their incompetence people had done with the couch. Don’t buy at Ashley furniture store is horrible service when they delivered damage furniture
Bryan is an excellent sales person. He is very knowledgeable and helpful. We have a new home and have gone back to this Ashley just so we can deal with him!
Great people, great service, great product, great quality, great variety and great prices
Rudest customer service ever. Randy the manager is useless. They actually purposely ignored me until I raised my voice. Never will I go to Ashley again. Too bad for them I just dropped a ton of $$$ at Havertys much nicer.
Omar greeted us as soon as we walked into store. Very knowledgeable, very sweet! My mom bought the adjustable frame and a bedroom set! Thank you Omar for helping us!
Got a mattress a year ago they offered me a 200$ gift card and i never got it !
Alberto was super helpful and handled everything like a pro making our shopping experience a breeze. Highly recommend !
Update: 3-4-23 delivery was superb, on time and they checked to see if everything was functional before leaving. Great jod!---- They're delivery sucks! Bad communication, they will have you waiting all day.
Omar was so helpful and kind to me. He informed me of things that I hadn’t thought of and I so appreciated that.
Overall great experience. Salesperson was very helpful and understood what I was looking for. Delivery went very smooth.
Alberto took care of us very nicely today We ordered furniture today and it will be delivered on Thursday...
Omar was amazing!! He took time to hear what I was looking for and was patient as I showed him my inspiration pics. Thank you for not making me feel rushed and pressured!!
Had a great experience while searching for furniture.
No pressure for a sale. Very informative and helpful with options on our selection for couch and love seat. We will definitely be back.
When I moved into the area and needed furniture, my first visit at the store was great. Delvin was my sales associate at that time, and I was able to get what I needed efficiently. He was very pleasant and informative, and I had a great experience. I am writing this review because of my recent trip there. Jose was my greeter and sales associate and he was great! However, when I visited, I was not planning on purchasing furniture but rather some decor. When I found what I needed, I asked the closest sales associate to check out and they asked me "who greeted you at the door?" because they did not want to check out a few pillows. This casual interaction let me understand that they were based on commission. My sales associate needed help overriding a coupon I earned from my last purchase, and it took a moment for another associate, I believe who was named Moe, to come by and help. I did not mind the wait and understood they were busy, but I noticed that there were other associates lounging around. Although this recent experience was slightly unpleasant, I did appreciate the professionalism of those who assisted me.
They have a great selection of furniture and decor. Alberto was our salesperson. He was very pleasant and professional. We appreciated his patience and knowledge of inventory. Highly recommend shopping at this Ashley's Furniture and be sure to ask for Alberto.
I am just suprised how they wanted me to put 10 percent down for my purchase. We bought 3000 dollars worth of stuff and they only gave us 0 percent for 1 year. I will say the Daytona beach store is much better with there advertising and deals. I have been getting emails sent to me for the last 2 years to buy something. I have had a 0 balance for over 2 years. I think it might be the store manager at Davenport Florida. We make over 6 figures and there worried about 10 percent. Lol
Very friendly and accommodating.
Omar (salesperson) was excellent - always enjoy shopping at Ashley
Donald Devaul at the store in Davenport is absolutely amazing. He was so knowledgeable and helped us choose the right furniture for each room in our whole house. The only sad thing is they don’t ship to our location so he won’t get credit. Wish there was a way he could when we do from our area.
SO as a frequent customer at Ashley, I bought several bedroom sets, dining sets, desks, 2 patio sets and a host of nick nacks, I can give an honest review. KATHY is thee name I want you all to remember! KATHY should be promoted right after this post and demote Andrea immediately. I ONLY SHOP WITH KATHY!!! REASONS: Kathy is well-versed in the product line, she is pleasant, efficient, attentive, and understanding of the assignment. She helps to get you the bang for your buck. I was super excited to see her there when I arrived today to spend over 9k on yet another trip to the store. With that being said, there is no way KATHY should still be in sales, although she is great at it. KATHY should be TRAINING or the MANAGER. Every time I texted her, called her, or came in with any issue, she NEVER told me No, and she ALWAYS worked to tell me yes or provided a happy medium. And when she couldn’t say yes, she sent me to upper management as she advocated for me. (Note: these were minor delivery issues along with credits for inconveniences). Yesterday, I experienced ANDREA, the current manager. HORRIBLE HORRIBLE HORRIBLE!!! Before I could explain my issue regarding a $308.86 credit, ANDREA was saying “no”. We went back and forth until I requested to speak to the General Manager, ABDUL, whom she said would tell me the same thing: “The previous General Manager Steven’s credit of $425.86 minus the lamp leaving me with a credit of $308.86 no longer existed”. I asked her to break it down how my money disappeared, and she said she would need hours to track the money. However, once I asked for the GM, Miraculously she had a printed account sheet with markings on it. I simply told her that when I come back and provide the proof, I have a $308.86 credit I would like an apology. ANDREA said she would not be giving it to me. She has poor customer service at best, and in her eyes, the customer is always wrong. Today, I met with ABDUL, the GM. Within minutes my credit was recognized, and I used my $308.86 toward my $9,000+ purchase. ANDREA almost cost the company $9,000+ but KATHY and ABDUL saved the day! Abdul was shocked this was even an issue. CONCLUSION: PROMOTE KATHY, 1st step GREAT JOB HIRING ABDUL DEMOTE, RETRIAN ANDREA…..KATHY can do the training! I hope this helps for future consumers. Go see Kathy and tell her AUGUST sent you😁
Our salesperson Ana was wonderful. Looked up many options and even finalized our purchase on her day off.
(Translated by Google) I have been complaining for a month about a table that broke. I've called several times, I've emailed photos, I've been to the store several times, I've talked to managers. On three occasions they have told me that they are going to send a technician to evaluate, he has never come to my house for said evaluation. The last thing was on Friday 1/13/23, where he received a response from a Manager, the following: "I'm trying to resolve," "We are here to sell, the guarantee is another department," "Do what you want", responses Faced with a claim that I was making, they have not followed up on it, nor have they deigned to make me a phone call, an email, nothing, they have been deficient in my claim. I have been an Ashley customer since I lived in my country, now here I have been disappointed, your product creates doubts about its quality. The store is Ashley 5400 Grandview Parkway, Davenport. fl. 33897. (Original) Tengo un mes reclamando sobre una mesa que se rompio. He llamado varias veces, he enviado email con fotos, he ido a la tienda varias veces, he hablado con gerentes. En tres oportunidades me han dicho que van a enviar un técnico para evaluar, nunca ha venido a mi casa para dicha evaluación. Lo ultimo fue el viernes 1/13/23, donde recibe como respuesta de un Manager, lo siguiente: "Estoy tratando de resolver," "Nosotros estamos para vender, la garantía es otro departamento," " Haga lo que quiera", respuestas ante un reclamo que estaba haciendo, de que no le han realizado seguimiento, ni se han dignado de hacerme una llamada telefónica, un email, nada, han sido deficientes en mi reclamo. Soy un cliente de Ashley desde que vivía en mi pais, ahora aqui me he decepcionado, su producto me crea duda sobre su calidad. La tienda es Ashley 5400 Grandview Parkway, Davenport. Fl. 33897.
VERY POOR CUSTOMER SERVICE. Purchased some very nice bedroom furniture. regrettably arrived with a broken part. Contacted customer service and sent photos ete. etc Was informed I would her within 48 hours 1 month later I still have not had a response and yesterday was the 6th time I have contacted them. I did receive a response to my last review, asking me to contact them. Not sure why as still no response I advise one to look at customer service reviews before making a purchase. My experience has been extremely poor. I have even agreed to buy another set of furniture, the same for another bedroom, if an agreement of compensation can be made. No response !!!!
A very pleasant shopping experience. Omar was wonderful in helping us choose our furniture.
Alberto was very friendly and attentive. Listen to what we wanted to purchase and was very patient. Good customer service. I would recommend this location.
Big store, lots of different style furniture for your entire home.
Awesome customer service. Rep stayed on phone until everything was confirmed for phone purchase!!
Great selection of furniture. Store is well organized and it is easy and appealing to shop in. The sales consultants go out of their way to be helpful. Just the right amount of interventions and backing off to let us browse. The manager is outstanding and took the time to consult with us. Really very impressed. Highly recommend it.
Thank you so much to Ashley Furniture for not delivering my couch the right day because it was not in the truck, and no one in the warehouse knew where my couch was. And make me wait with no information or updates about where is my couch for more than 24h. And after that, make me reschedule the delivery date almost a week later. Thank you because we had to spend our Christmas sitting on the floor!
Attentive. Answered All questions. Did not leave me hanging on phone.
Renee the customer service representative was amazing and helpful
Nice well educated professional sales personnel. Gino (Davenport store) very patient, no pressure whatsoever. Answered all our questions, and even gave us some good pointers. Thanks to Gino.
We got a great deal on a sofa, loveseat, barstools and kitchen set. Delvin was a great part of our experience!
I used to like Ashley furniture but they have very poor customer service and will not do business with them any longer
well stock
Reneé was excellent! Professional, knowledgeable and pleasant. She thoroughly explained the features, pros/cons and benefits of each item we looked at. We will definitely come back to this store (Davenport, FL) and ask for her again. Purchasing 2 new mattresses along with a new master bedroom set was quick, and easy. We bought high quality furniture at a great price. We will be back for the dining set… Thanks Reneé!
Great shopping experience, I met with Levander upon walking in to the store and he showed me a few different pieces. I had already picked out the recliner online that I wanted and he showed me the display piece and seemed knowledgeable about the product.
We had an excellent experience at this store! Gino assisted us in finding the exact furniture to meet our needs at a reasonable price. He was efficient, helpful and a pleasure to work with. And, to our surprise, all of the items were readily available. Truly outstanding customer service.
Omar was great in helping us make some final decisions on what we wanted to purchase.
Stephen the general Manager I hope I spelt that correct, he took care of us and I couldn’t be any happier! We’ve been having an issue with this matter for an extremely long time speaking to numerous people and I have documented all my conversations and getting no where. We decided to come in person for a second time and he came and spoke to us and let us speak and then basically said we will fix this! That’s all I’ve wanted from the beginning and so we were pleased to have this resolved. Hopefully has the claim process proceeds there’s no confusion and it continues to go has spoken about. At least now there is hope! So thank you again!
Great value, great products and very helpful staff
A great place to shop for furniture everyone friendly and helpful
Wonderful sales team, Renee in particular is fabulous. She sold us an entire house full of furniture.
(Translated by Google) Very good store with very good services. If you are looking for furniture it is the ideal store and the only one in the Davenport/Haines city part (Original) Muy buena tienda con muy buenos servicios. Si estás buscando furniture es la tienda ideal y la única en la parte de Davenport/Haines city
Best Store!!
(Translated by Google) EXPECTACULAR STORE 60 MONTHS WITHOUT APR and all my delivery was in 3 days 😊😊😊😊😊😊😊 new house thanks 🙂 (Original) TIENDA EXPECTACULAR 60 MESES SIN APR y todo mi entrega fue en 3 dias 😊😊😊😊😊😊😊 casa nueva gracias 🙂
Very helpful in store service! Can’t wait to get my furniture😊
I wish I could give them no stars I will never recommend this place/ company to anyone!!!!
Absolutely amazing experience ordered all my furniture I needed and Omar the salesman was very helpful
Awful experience nothing ever gets solved or fixed. Salesperson will tell you not to send back damaged furniture contact her personally she'll handle. Then told to call customer service and when you call spend hours on hold no one can help there because no one has authority. Have had an issue with every piece of furniture.
Very friendly and helpful
I always shop at this Ashley location. Always pleasant and never waiting to be helped. I always find what I’m looking for.
DANIEL was great. He was very informative, pleasant and patient. He gave us our space and time while still remaining attentive to our needs. We walked out very happy with our purchase.
I’ve been four months without a bed. We I’ve been calling customer service and the store. For them to refer back-and-forth to each other. still waiting for the manager to call me after three days of waiting. Still no call that meeting must be very long. excuse after excuse so spend your money elsewhere. Their warranty is a joke. October 4 and I’m still waiting.
Good service and helpful employees.
Store has great everything selection of everything you need for your home furnishings.My sales representative Lavander was s pleasure to work with. He was very knowledgeable on all the different types of furniture in the store.Took all the time we needed to find everything we were looking for.
(Translated by Google) We were very well attended by Mr. Gino, he answered and cleared all our doubts regarding the payment, he guided us in the purchase of our mattresses and beds, they brought us our beds the day that Mr. Gino promised me without any kind of delay, I really recommend the Muebleria 100% and much more the attention of Mr. Gino. (Original) Fuimos muy bien atendidos por el señor Gino, contesto y nos saco de todas nuestras dudas con respecto al pago, nos guió en la compra de nuestros colchones y camas, nos llevaron nuestras camas el día que el señor Gino me lo prometió sin ningún tipo de retraso, la verdad recomiendo la Muebleria 100% y mucho más la atención del señor Gino.
I ordered furniture in may…STILL hasn’t been received but I’ve been paying my credit card payment for it…extremely frustrating. You post ads and sales but somehow nothing is being shipped.
Lavander is exeptional and was very patient and knowledgeable. Mist ask.for him..
I saw so many people talking about Mrs Kathy Lawrence and i kept wondering if he is really an expert trader like they say and not a scammer like the others, then i contacted her and i was shocked and amazed that with just $1000 i invested, Mrs Kathy Lawrence helped me managed my account and after 7 days of trading, i made my first withdrawal of $12,900. I’m so happy sharing this testimony with you all, you can contact her via WhatsApp or email and make good profit EMAIL: kathylawrence.002@gmail.com WhatsApp: +15129673449
The experience I had in this store made me incredibly uncomfortable as a consumer. As you enter the store whoever’s turn in the rotation it is clearly has “dibs” on “assisting” you. Which is fine if you don’t mind being uncomfortably followed throughout the store by them quit literally watching you behind furniture. But don’t worry, the other employees are helping by Lounging on the furniture throughout the store playing on there phones so you’ll need to ask them to move if you want to sit on that couch you really like. Could not wait to walk out as soon as I walked in.
Was a nice showroom. Found what I wanted and was in and out. Great service by Omar.
Please! DO NOT go to Ashley furniture! They will not provide the full item and keep your money. I've been fighting to get my money back for 4 months they're thieves!!!!!!!!! I call customer care share my experience and they hang up. It's been more than 10 times! Be pre warned !
They advertise free delivery on their website, and the salesperson told me delivery and installation is free. But when I looked at the invoice after delivery, I was charged $329 for delivery. I went to the store to ask why (because no one would answer the phone) and customer service told me that they did that because the bedroom set was on clearance. Then why did they lie to me? Don't go to this store. They cannot be trusted.
I've made two separate purchases from this Ashley HomeStore location. The first was in April when I bought a bed frame, mattress, and electronic adjustable base and the second was yesterday when I purchased a 3-piece set if dressers and dining room set. Unfortunately, I don't remember the name of the saleswoman who helped me in April. The person who helped me yesterday was Daniela Martinez. Both ladies were delightful -- they were helpful, knowledgeable, and not at all pushy. They made the entire experience easy and enjoyable. The gentlemen who delivered/assembled my April purchase were professional and careful and I hope the same will be true when I receive yesterday's purchase,
The worst customer service on warranty and shipping department, so many bad experiences. This is my 1st review ever and is for this bad service.
The worst experience ever, stay from this store. I placed my order 3 months ago and I still waiting for the items. Every time I call, they give me an excuse. They said one of the items is at the warehouse and if I want to get it faster, I have to go and pick it up at their warehouse because they don’t have drivers available to do my delivery. First and last time that I buy from this store; they are so unprofessional and don’t care about the customer.
This is a very, very failure shopping experience, purchased from march to now I have been angry, already 4 months things have not to send complete, half of all furniture have quality problems, not to send wrong is quality is bad, can't install or missing parts, is not a complete set of sent, need our own installation, I have insisted on the patience again and again, the furniture of 30000 yuan, Up to now, I don't feel happy at all. The whole process is very angry
Madeline was very helpful. She kept it simple and quick
I'm having a bad experience with them. we bought a table and they scheduled delivery and did not deliver. They don't get in touch to let us know why they didn't deliver the table. so I called and they scheduled another delivery (my second day off) and guess what? again the same story. 15 days without the table. I have never felt so frustrated. ignored and mistreated by a company. I would never buy from them again. They don't keep their word.
I tried talking to them I called 11×3 different days it just hangs up and it gave me a chance to get my experience experience was terrible nobody to provide customer service over the phone
If you buy a mattress from this store, don't pay shipping and pick up your old mattress. We bought a mattress and paid $129 to take away the old mattress, and of course no one took the old mattress…. and the money was not returned. On the same day when we called the store manager, he simply said that he could not help. When we entered the store, customer service was excellent, but after paying, the customer sevice is simply missing, there’s no customer service nobody want to help… They took the money…Why I paid…? I could have free delivery…. we dragged the mattress to the front of the house and of course the city picked it up for free. We are old people and we wanted everything to be right, we paid and the store had to pick up ... But they didn’t. We paid for that….Do not go to Ashley…Worst experience ever.
When entering Ashley's furniture. It is welcoming and everyone is really helpful at that moment. However, Their delivery is not professional. They are not delicate or careful. My section sofa was dirty and my house wall got dirty and my new house door damaged in the process of delivery. Plus ETA (estimated time of arrival) is not accurate. I was not able to receive my product on time or with an accurate date it would be in stock after purchased. Almost a three month wait. To be straight forward and make this short. I do not recommend this furniture store to anyone that would want to furnish their house quick.
Worse experience hands down after being a loyal shopper of Ashley’s nationwide for almost 20 years I furnished my first apt walking into a Ashley’s at 18 and even furnished my entire home here recently this isn’t a little money that we are talking to furnish this house was almost 25,000..January I go into the store located in Posner Park Mall and pic out what I felt was a very nice office desk with book shelf and chair told one thing and wasn’t communicated that part of this set is on back order I was willing to wait because this was for a rental property of mine… month turned to another month now we are talking 5 months and still no eta so I politely asked for a refund the lady at the front who issued this refund stated that the sales associate no longer works there after stating my frustrations.. The sad part is these stores are showing product that they have no idea of time on I only imagine a young couple first house waiting 4-6 months for there dream furniture if it’s out of stock pull it from your display. They never once offered me a display model which 3 stores locally have the complete set which is ridiculous.
1- here in this location all the representatives from customer services and sales are trash nobody care and they don’t have just a little bit of customer service skills. 2- we bought the most expensive mattress on the store with a protector and some pillows almost 5k bill and just on shipping charged $450 whattttt??? For just a mattress!!!! Your shipment cost it’s prorated for how much your bill will be. This is the most ridiculous idea. 3- the protector we ordered arrived 2 weeks later because they have to order and guess what? Arrived but the wrong one arrived!!! Nobody call me to let me know my protector arrived….nobody cares here and nobody care about you!!!! Go to another location 2 bad experience I’m never coming back this location!!!!!!!
Great experience!!!
Great selection
Bought a recliner and Edgar Rosario bought it in my home and put it together!!!!. Awesome!!!
Very good selection, good customer service!
Gino my sales associate was professional and helpful and took the time to make sure I was satisfied.
(Translated by Google) Very nice furniture, a little expensive for its quality, the seller is a great person, so far I have not had any problems with my furniture and I hope if one day I have any damage I can solve it soon as he told me, I recommend it . (Original) Muy lindos muebles, un poco caros para la calidad del mismo, el vendedor una gran persona, hasta ahora no he tenido problemas con mis muebles y espero si algún día se me presenta algún daño pueda solucionarlo pronto como el me lo dijo, yo lo recomiendo.
(Translated by Google) Excellent variety, super clean place and first class customer service, thank you Edgar for your guidance. (Original) Excelente variedad, el lugar Super limpio y un servicio al cliente de primera gracias Edgar por sus orientaciones.
This store lost a customer. Bought a complete expensive bedroom set on June 28 2021 9 months later I still haven't received my 2 night stands. Been calling for 9 months and every month they push the date forward. Called now and they said April 9th but no guarantee. No compensation, they cannot do anything about it. It's ridiculous. I am so done with this company. I am sure I am not the only one. If I knew this was going to be an issue I would have gone to any other furniture store.
Excellent service with a very nice salesman.
Do not shop at Ashley. These people are incompetent and have no control over their operation. They have twice now delivered our furniture to our new address that we do not live at yet, weeks before our delivery date! We called and they offered to change the date and are now delivering 3 weeks before the new changed date. Customer service is clearly untrained and unqualified as they shuffle you through multiple individuals who know less than the previous employee you spoke with. Highly disappointed and the last purchase we will ever make with Ashley.
Rene was awesome to work with! She was Knowledgable and honest and actually talked us out of overbuying furniture which I didn’t expect from a furniture salesperson. I would recommend her at Ashley Furniture every time.
Furniture delivered damaged. Tried for two hours to get help. After two hours I was the 156 caller. Buyer beware. You get what you pay for.
Always have what your looking for. The best part is the customer service in the davenport location is always phenomenal and spot on!!
Very helpful and friendly assistant!
Staff wasn't interested when we told them what we wanted to spend and the gentleman walked away. Also prices were way over priced!!!
No pressure sales is always great. Available once our selections were made.
Delvin did the right thing & the furniture delivery team was great! excellent experience, will use again.
Daniel our salesman was extremely nice and helpful. Will definitely go back. It was a positive experience.
Madeline has been very helpful as we make the all important decisions in choosing our new furniture. She has shared with us her cell phone number so that when questions arise we can ask her immediately. I did have a question and Madeline was responsive to my text.
Had great service in the store until we received our receipt and the colour ordered was wrong. We had to drive a hour back to the store because they didn’t answer the phone lines. I was on hold a hour so I gave up and drove to the store. All fixed but was frustrated with the time waisted. Got the sofa and it is great.
Very knowledgeable and friendly salesman. It was an easygoing and comfortable experience.
Absolutely appalling customer service. We accept things go wrong like delivering the incorrect colour but it’s how a company and its employees deal with the customer to rectify the problem is how companies are judged. Going back to the store on the same day as the incorrect delivery was fruitless and the customer service agent in store took all the information but couldn’t do anything themselves and although they said they would get it sorted the following day, it appears they were not proactive as we heard nothing! Ringing the customer service number provided and waiting 1hr in a queue listening to how great beds are produced I finally had another customer service agent answer the line but he also couldn’t assist as it appeared the incorrect furniture had not been scanned back into the warehouse! He did however get in touch with the store and the initial salesman phoned to apologise for the mistake and he would process the correct order and ring us immediately back with a new delivery date. We heard nothing, 2 hours later we rang customer service again and they said they would contact the store. The salesman finally rang to confirm the re delivery for 4 days time. A lifetime if you’ve already disposed of your old furniture as Ashley no longer take it away due to COVID restrictions! Overall very unsatisfactory with the customer having to be proactive and keep chasing to get the situation rectified in a timely manner.
Friendly sales staff helped us find what we were looking for. Provided easy information on and how our order will arrive.
The store was nice and had a variety of furniture. Manny, who assisted us, was great. We really felt that he cared for us and not just a sale. Note: We have not received our furniture yet (just purchased today) so can not speak on the delivery aspect.
Oh boy. Well, we'll see if I can update this if I ever receive my furniture. Over $5k and all of it was supposed to be in stock. A full dining room and living room set. It was all supposed to arrive on 12/23 just after a renovation and just before Christmas. A 24' truck shows up with a single dining room chair.... The driver was puzzled. Their dispatcher and manager could do nothing that day of course but I was shocked to find that they had 1, given my furniture away(admittedly). 2. now planned to deliver my furniture in 4 shipments. Keep in mind that when they deliver they don't tell you the time of arrival until the day before and it's a 4 hour arrival window. Who has 16 hours to wait around for this stuff?!? The worst part of all of this was that we had gotten rid of all of the previous furniture so we were spending Christmas and New Years on beach chairs and a card table.... I called the store directly and they're saying they'll try to get it all to me in one deliver 3.5 months after the order was placed. I know that due to COVID many sets are delayed by even a year. According to the sales associate when we ordered these items, all were in stock immediately.UPDATE: Finally at the end of January the dining room set arrived and the leaf was damaged in the box. The delivery person noticed it and took a photo. Instead of replacing it, they're insisting that their technician come to my home to try and repair it first. So now I'm paying them all this money for damaged and repaired furniture...not new furniture.
We were greeted at the door and shown the areas we f the store we asked for. Check out was quick and easy. Delivery was right when they said. The gentlemen were friendly, accommodating, and professional. This was our first experience with Ashley. We were impressed.
Absolutely impossible to get people on the phone to help you. Tried multiple ways, call, chat, actually go to the store and they are not helpful. All this to get a refund on something that they messed up the delivery on.
Salesperson was very knowledgeable and professional.
My wife and I had a great experience at Ashley's. Sergio, the gentleman that helped us, was more than patient as we made multiple trips over a couple months trying to figure out exactly what we wanted. Even after we made our purchase and had an issue with delivery, he stepped in and made sure we got the replacement piece we needed in time for our big reveal. We won't go anywhere else and recommend everyone to Ashley's and especially Sergio.
Have been trying to get A phone call through to the store checking on a chair that I ordered that I have already paid for almost $1000 you cannot get them on the phone and I tried to send An email and that didn’t work either. I hate to have to drive down to the store and check on it because the traffic on Highway 27 is terrible. The worst thing is you cannot make a phone call to talk to anybody or 100 calls ahead of mine if I want to wait. That’s ridiculous.
Store had a great selection of everything furniture related. Sales reps weren't pushy or anything. Kathy helped us with our purchases and was helpful and patient with me and my wifes discussions (loudly) about couch sizes lol.
I had a great experience shopping here today. Thank you Renee for directing me to my new bed. I would definitely shop here again. She explain everything so I truly new what I was getting. I felt no pressure to buying. Thanks
Manny did a great job helping us select the right patio set
Returned to the store to buy 2 small mattresses after being you the store several days prior. Prior we looked at several rooms of furniture but was told everything we looked at was 6-8 months for delivery. Left the store and bought elsewhere with shorter delivery times. Today Renee met us and she was much more accommodating. Ended up spending over $1000 and delivery time is expected 4-12 weeks. Can cancel if we choose.. She was great
So far very good furniture comes 1:11/22
Salesperson Very friendly and Great prices
Thank You to Madeline Bosque your sales associate, she was knowledgeable, very thorough and she helped my vision come true! I will definitely recommend Ashley Furniture Posner Village, in Davenport, FL!
Small store, I order my products on line, more options
Salesman was Devon and he was fantastic!! Bought a bedroom set from him a few months back, such a plea sent experience we ordered a dining room from him today!!
They were very helpful no waiting. Kathy was great to deal with knew her product lines well.
At this point I just need my $9000.00 refunded please and thank you , and I would never recommend any one to buy with Ashley ever again everything went so smoothly in the store I guess because they were getting my money cash !! It’s been almost 6 months and I’m still waiting on all my furniture that they keep calling or emailing to tell me reschedule because it’s on back order now today I expected half my delivery another email saying they don’t even manufacture the items I should reschedule again and the sofa would be coming dec 30 bet they would tell me to reschedule again customer services said I should go to the store and re pick something or work it out with the manager no thank you and never again
Professional and informative. I asked questions and they had the answer or went and figured it out. Great to deal with and willing to negotiate I do recommend them.
Great service, products & prices
Did not go to ashleys
Too expensive
Its been 3 weeks and still waiting for help with my order. We spent 10k in that store and no one will help. They make promises they don't keep. I have called and emailed Corporate my case number. The store passed me around for days. Once you pay you are done. They do not care. Me and my mom, and my sister have cut and canceled our Ashley cards. We will never ever buy from here again. Customer service is horrible and so are most if the people in the stores..rude and they make you feel like your bothering them and your not important once you pay.
I went to the Davenport store to purchase a entertainment center,to be told I had to assembly it myself, but the other one by the same company comes assembled. What type of mess is that. When you buy furniture you expect to have it assembled upon delivery. SHAME ON YOU ASHLEY, large sell lost.
I do not shop for furniture often and when I do I think about it for a while because I dislike the "pounce" effect one experiences in every furniture store, car dealership, etc. Although Ashley's Furniture sales people are required to do this, it's quick and once you tell them you're browsing and will look for assistance when needed, they leave to browse to your heart's content. That was my experience yesterday in the Davenport store. Madeline was very helpful and answered all my questions, processed our purchase and provided us with contact information should we need anything else. Overall a very nice experience, their furniture is of good quality and nicely priced. Will be going back for other pieces of furniture in the near future.
The staff was extremely helpful and friendly. Kathy showed us around, answered our questions, and even let us see a piece we were interested in that they had in the break room! Our only disappointment was the availability of some items. We fell in love with a dining room set and then found out it might take 4 to 6 months to get it. Yikes. Still, it's not their fault right now. We got ourselves a coffee table, storage bench, and a pair of love seats for a good price. I would recommend this location to friends
Horrible Experience incompetence to the max. My sale guy was nice until the table that we order wont be in warehouse till April 2022 which we figured out when they delivered the chairs.They don't have anything available, but they are still showcasing item with the excuse of show room. We went several times to figuring out what happened nothing they can do then stay by door for new customers meanwhile we were in the middle of the conversation like we are nobody to them at this point. They have no product knowledge I witnessed them selling table knowing that they were not available. First and last time with this store I would rather spend my hard earned money somewhere else
Renee was fantastic! She was super helpful in directing us towards exactly what we wanted even though we weren't positive of what that was. Her advise and direction was everything we needed.
I had done my research and knew what beds I wanted to purchase. I had the prices, free shipping etc. I had to educate the staff on what was available and spent way too much time while they figured it out. Then they refused to apply my “move in” coupon they had sent me in the mail. Should have stuck to doing it myself online
Very helpful staff, beautiful furniture, wonderful finance options! No need to go anywhere else :) Ironically the gal who helped me was named Ashley and was amazing!
Sales lady was rude and out spoken. We did purchase but she was very rude She needs customer service training for sure.
DO NOT BUY ONLINE! Customer service is the absolute worst. First, you can't get through on the phone unless you are on hold forever. If you try to email them it will take a week for them to respond to offer you a discount and then not respond when you decline. If you want to return anything, you are out of luck, because they have a 72 hour window, so you won't make it trying to get ahold of them. I am out $600 on a dining table that I don't like and can't return after a few days. HORRIBLE SERVICE.
Courteous sales help. Helpful.
Beautiful furniture
UPDATE: store manager refuses to refund money. After speaking with him twice. This is not the way to do business.
Ashley, our salesperson, was awesome! She was very nice and was very patient with us while we decided what we were going to end up buying. I highly recommend her to any customer who decides to shop at your store.
the absolute worst customer service .... will never go back here. save yourself the headache and go to badcocks or any other furniture store
We walked in and wanted to look around. The host was not wearing a mask when I believe for our area it is mandated masks inside all buildings. Then as we were looking at a couch or two and immediately started asking about running our credit to see what options were available. This is 5 minutes into looking at the store and we had not even decided if we would buy anything. We did not buy anything. We walked out a few minutes later.
Like the store but they didn't have what I was seeking.
The sales team was amazing. They opened early just to make sure we could close the deal. Ana, our sales person, was fantastic. She went above and beyond what we expected and made our purchase experience perfect.
So many selections. They match the online prices
After purchasing a sofa, loveseat, coffee table, and side table during the memorial day sale, I was told the loveseat could be delivered at the end of June, but it would be about 8 weeks for the rest of it. I told them I definitely needed the partial delivery as soon as possible and was told it wouldn't be a problem. I called towards the end of June when I didn't hear anything about delivery and was told the loveseat was in the warehouse, but they had me scheduled for delivery in July once the sofa came in. I told them I would still like the paypal delivery because I really needed at least the loveseat. I was told they put in a request to the warehouse and I would hear back to schedule it. After still getting no response I called back again and was told the loveseat was not in the warehouse and they had me scheduled for Aug 19th. obviously very frustrated, I asked if it was going to get pushed back again. I was told I would get everything except the coffee table which wouldn't get in until the first week of September. Now today I am once again being pushed off until September 7th and my code table won't be available until October. Why are you selling furniture you don't even actually have or plan to make in a reasonable amount of time? I could have had my children build furniture by hand in the amount of time taken so far. I feel like I have been tricked into buying something that will never actually be produced in the hope I will change my mind and pick something more expensive. Don't fall for it. I will never purchase from this place or this brand again.
I would give a zero but that isn’t an option. Website states they want customers to be 100% satisfied but this location doesn’t even attempt to do this. Sales person knew I had concerns about the size and states I could return or exchange if it didn’t work. When it was delivered I instantly knew it was too big. Tried to exchange furniture but was told no exchanges.
I don’t buy furniture often but I will never buy from you again. Not only did I have to make the phone calls to find out where my reclining sofa was with my over month delay of it being on back order and now my delivery it has now been pushed back even further after confirmation for a delivery date. I have to reschedule my work day again in hopes that I can have my recliner sofa delivered without interruption to my personal business again.
I placed an order in May was told it was in backorder so that I would get my order in about 6-8 weeks well didn't get anything decided to message them and was told I would get my order July 18th well I canceled plans I had for that weekend and guess what nothing again... well messaged them again and was told my delivery would be at warehouse August 6th and that I was scheduled for delivery August 10th LMAOOO guess what NOTHING again well messaged them again and now I'm told I'm scheduled for September 3rd!!! That the earliest they can delivery is September 16th umm no thank you decided to cancel order and get my deposit back since I paid them cash apparently I have to wait 30 day's for them to mail me a check! Um no I gave them cash I want my cash back!! So whenever y'all see this review I hope the manager reaches out to me! Either way I will be back tomorrow!!! Y'all are the worst!!!!!
I don’t like the store,I bought my home whole furnitures from the store. After they delivered it, there was a table bench out of stock. The seller said: 7th August or 8th you can receive it, but after l waiting for two weeks, I still haven’t received the bench. We called customer service and they explained that we will contact you tomorrow. The next day we waited for a whole day and did not reply. I drove to their store to cancel the order. the cashier said：the seller were not here.and I let her send message for you tomorrow, but the next day I waited all morning and didn’t receive a reply. I sent another message to the salesperson. I was disappointed in her attitude. If my furniture has not been delivered yet, I will cancel all my orders and never buy again. I will tell my friends not to buy from the store .There is a big difference between the attitude of this store before buying and after buying, which makes people very angry. Don't spend money from the store。
I went in to Ashley Furniture to look at bedroom sets and to check prices. Surprisingly I ended up purchasing an entire bedroom set. My salesperson Kathy was great. She knew all the answers to my questions and was able to save me a great deal of money using the online pricing for my bedroom set(which was 40% off). I would highly recommend Ashley Furniture for your needs and ask for Kathy. The manager Steven was also great!
Delvin is awesome, patient and gives great customer service!! I will be going back to see him soon.
I must say that just a few days ago, I did not think I would be writing a positive review. There were several problems with the order. I waited to write this review because I wanted to give the store the opportunity to rectify the situation, but I had only three days to cancel it. When I went to the store to cancel, I spoke with the Sales Manager, Mohamad Azzam. Of greatest concern to me in all of the issues was that I have an extremely bad back, and I needed a good mattress as soon a possible. My previous mattress had been picked up, and our other mattress was too soft. Mohammed offered me this. He refunded all charges in question, made more than generous adjustments, and indicated that he would try to speed my order along. But he went one step further. He GAVE me a new mattress at no charge to use until mine arrived, and then to keep. I am confident I would have been in and out of medical offices for another 9 months, as I had been before, had he not offered to do this. He let me pick out the mattress from the selection that he had authority over in making that type of offer, and he had it delivered that afternoon. What a kind and generous thing to do. I should also note that he also told me that if I wanted to look other places to see if I could find the mattress I needed for my back, that he would allow me additional days to do so and then would cancel my order with no penalty. Today I received an e-mail. My new mattress designed to make my back happy will be delivered over a week early. I am confident Mohamad orchestrated this and that the office staff there carried the request for early deliver out flawlessly, as they were exceptional, too. I simply cannot say enough good things about Ashley Furniture Davenport or about Mohamad. This kind of customer service and customer caring is nearly impossible to find today. In fact, as I told Mohamad, he provided the best customer service I have ever had in my life, and I am 68. Please give Ashley Furniture Davenport your business. If, after you order, you find that something is wrong, please wait to write your review and go in personally and explain your situation to Mohamad and his team. I am living proof that they will go far above and beyond what is customary to rectify the problem.
If I could rate this zero stars I honestly would. Ashley's furniture strictly wrote on our order slip that we live on the 4th floor and had us pay an extra fee because it was on the 4th floor, also stated that they can't use the elevator. The delivery drivers were so rude. They said they don't deliver to the 4th floor and only to the 3rd floor. When we explained to them that we had paid an extra fee for a 4th floor delivery they weren't happy. They threatened us because we told them to use the stairs to deliver the rest of our couch. They only delivered half of the couch before slamming trolleys onto our NEW couch that we paid 2k for, started punching the truck and our couch before driving off. They gave us a number to call and they said "it is the last delivery.of the day they are tired." and then hung up. Update: Went to Ashley's furniture this morning and talked to the store manager Stephen and he was able to help us out. Still disappointed that we had terrible service from the delivery company, and that we did not get our couch on time.
Ashley at the store in Posner Park was very helpful. She knew her products and was able to answer all our questions. She was professional. Will buy from her again.
Nice selection, friendly staff.
After seeing the online price disappear while in my cart Kathy at the Davenport store was most excellent in matching the online price which had risen from $2559 to $2879 inside of 36 hours. Knowledgeable and very helpful. Nice having an Ashley close to home without the crazy inflated prices of some competitors.
Gotta love a salesman! They make the sale, get the commission and the customer gets screwed. The last week of June, we shopped this store and selected 2 new theater-style recliners to purchase. We asked our salesman if there was any word of them going on sale for the July 4th sales a week later. He said no, so we went ahead and closed the sale. Added to the price of the chairs was premium delivery and a 5 year warranty, raising the end price, even with all his 'great' discounts. We were promised a delivery date of July 16, which truth be told was longer than we really wanted to wait. We checked the holiday sales and found that the chairs were indeed on sale. In order to receive the sale price, we had to return to the store with the credit card to receive the sale price. This credit did post quickly. We excitedly waited for the delivery date and when we didn't hear anything from Ashley, made a phone call to find out what time to expect delivery the next day. SURPRISE! We were never informed that the chairs were not going to be delivered as expected, but were on delay. Ashley's customer service needs some serious attention. At this point, we may consider canceling the order for a full refund if these are now not delivered as promised on another date. Our records indicate that we were notified of this delay, yet no email, voicemail or text message was received. This is our second disappointment with Ashely Furniture. We chalked the first one up to a grumpy sales person and we left without purchasing anything. But this is just very poor customer service as far as we are concerned. We never received any follow-up from our salesman on any of the above. Buyer beware! You don't get what you paid for!
Personalized help from Edgar. He was super nice and patient.
cancel the order due to delivery delays , very nice merchandise..
Don't buy from Ashley. I purchased a dinningroom ser from Ana Perez, and she does not know what she is doing. She sent us a different bench, we went to store to talk to her and she ignored us and walked away, when we tried to speak to her. Very unprofessional. A second co worker of hers told us that she had made a mistake fter 3 attempts to deliver us the wrong bench. We asked for refund and they tried to tell us no, but we called corporate and got a full refund.
Horrible customer service. They promised a delivery date, they couldn’t make it and wanted me to wait another 2 weeks. Rude csrs, long waits, hung up on me. All this for a sofa
I recently moved into a new place and needed furniture for almost every room. I was really impressed with the selection and the customer service/ experience provided at the Davenport location. After reading some negative reviews regarding how long it took to receive delivery I was concerned my furniture wouldn’t arrive on time. I made sure to order my items with plenty of time (12 weeks). I checked in with my sales person Delvin every week to make sure everything was on track. Delvin was very patient and reassuring. Unfortunately on move in day a couple of the items that came were incorrect. Wrong dining chairs for the table and wrong box spring for the bed. This left me without a place to sit and eat and resulted in me sleeping on the floor. To their credit Ashley Homestore/ Delvin did everything they could to make it right and I had the correct items delivered for no additional charge the following week. Overall I’m thrilled with the furniture. Everything looks great! The only negative with the experience is the delivery process. I was advised to schedule my delivery sooner than I needed and keep rescheduling until the desired move in date to ensure my furniture was held and available. If you have already paid for furniture you should not have to play games to get your items and worry about it being given to someone else who has a delivery date before yours. I’ve received lots of compliments on my furniture and would definitely recommend Ashley Homestore to anyone. Everyone from the in store sales people to my delivery guys were helpful and professional.
DO NOT BUY FROM ASHLEY. 6/3/21 I CANCELLED A $658.00 SOFA ORDER. I STILL HAVE NOT RECEIVED A REFUND DESPITE MANY, MANY, MANY PHONE CALLS AND A LETTER TO ASHLEY FROM MY MASTERCARD...THEY NEVER RETURN CALLS AND KEEP YOU GOING AROUND AND AROUND AND AROUND. THIS CORPORATION IS TOTALLY INCOMPETENT!!
Anna sales rep, and Mohammed store Manager were excellent to work with for all my furniture needs definitely 5 star, thank you guys.We will as a family buy our furniture from Ashley HomeStore now and in the future.
Lots of great furniture
This has been nothing but a headache. I applaud them for delivering the furniture on time but I paid for premium delivery and since I'm 15 to 20 miles away I paid $119.99 for it. The delivery guys were shown a "threshold delivery" on their side. Even the furniture has a threshold delivery label on it(picture attached). Why? I paid for and have a receipt for premium delivery(picture attached). They dropped off my furniture in side and it's been sitting by the stairs all weekend. I'd lift it myself if I could create shadow clones to carry the other side up the stairs, sadly I cannot. I called customer service to see what happened and I was being told that it wasn't a premium delivery. My receipt and payment clearly show premium delivery and yet I had to waste time repeating myself. I scheduled with dispatch a time to set up my furniture on Saturday but they never showed. I called today and hopefully I can get someone out now. It turns out that the sales representative that I bought the furniture with forgot to fix the error on my email so I never received the set up confirmation. It was an honest mistake on his part but I don't see why I didn't get a confirmation text like everything else smh. Furniture has to sit by the stairs for now smh(picture attached) UPDATE: 12:06pm EST No one called back to set up a set up date so I'm calling customer service again. It's really getting exhausting repeating myself about ordering premium delivery. This is the third time calling. Now they're telling me the receipt that the CS representative is pulling up says "threshold delivery". As you can see on my receipt, I was charged for premium.
Consumer beaware this company sells manufactured defected furniture then convinces you to purchase a insurance that covers basically nothing its a scam to get your money. Most things covered dont even happen . Furniture lasts 2 yrs with out showing defect by then policy expires great way to do buisness. Never again will I buy from Ashley Furniture. Not to mention expensive and poor quality.
Very friendly staff. Ashley helped me find everything I was looking for and made sure I got the best deal!
Walked in past several employees, no one even looked up or said hi. Everyone was on their phones throughout the store and didn't even look up. We walked through the entire store, sat on every couch, walked past all sorts of employees on their phones or talking amongst themselves, made eye contact with a few.. not a single smile, not a single word. Even asked for directions to the bathroom and the employee didn't look up from his phone to answer. There were some employees helping customers but most were idle. This was on a Friday at 5:30pm and there was probably 5 customers in the store to the 15-20 emplyees.. needless to say, we didn't buy anything and walked out past yet more employees playing on their phones at the welcome desk. We won't be back.
My wife and I had a wonderful sales person named Ana. She was very helpful in locating items we were looking for and explaining warranty. She was very knowledgeable and professional with a sweet attitude. Thanks Ana from the Belchers
Excellent service , the best service with Brian .
Looking for recliners...had 6 to look at in store...what a joke
Tried calling several times during the course of a week to ask if they had a floor model. No one answered and was redirected to the main customer service line each time. The last call I made, Customer Service tried calling the store directly and was hung up on. As others have stated, awful customer service.
Don’t call and ask for assistance. I’m writing as I’m currently on hold for almost an hour to have a sales person on the line. This a unbelievable. No customer service.
2 failed deliveries, lacking internal and customer communication, unprofessional employee conversation while selling to the customer, long hold times.
Worst consumer experience I have had in my life. Furniture returned due to missing parts. One month later still waiting for refund. Davenport non-responsive; will not even answer the phone. Corporate ineffective, deferring to store, which again does not respond. Terrible organization, with Davenport being the perfect case study for horrible customer service.
Ask for Manny: he is a great salesperson. We loved how he took a lot of time showing us everything we wanted. Most importantly everything we bought was on stock.
I am very unset I went here to buy some items and I was treated unfair mind you I have spend lots of money here.
Terrible Customer and Corporate workers are just as terrible! Deliver Date change twice from the delivery date that we were told, one the furniture can dirty, they didn’t send no one out till a month later to come clean it!
Excellent service and Delven was professional and provided a pleasant sales experience.
The worst experience of my life with this store, we bought a room set more than 2 months ago and supposedly the day we bought it they delivered it to us in 3 weeks and then without warning they changed it to a month and a half and today they were going to deliver, my Husband confirmed that he was going to see people at home and when my husband called to see how everything was going they told him that they canceled because no one answered the phone and that if they delivered the matres they had already given them to another person, that was before noon , I mean we waited 2 months for this, I NEVER GO BACK TO THAT FURNITURE AND I DO NOT RECOMMEND IT!They are a disaster in service, read the reviews before buying there, the service is a disaster!They changed the delivery for their pants for one more month and we have to wait as long as they want to get the money back, and change the date without notifying you, such a bad experience had never happened, think about it before buying over there!!
I bought a bed and dresser... was told we’d get a $100 credit card if we financed, so we did. Bed was supposed to be delivered 4/7 so we donated our previous frame on 4/6. 4/7 the drivers (3) show up an hour late (7p) and after building the entire bed, the supports weren’t provided. The delivery team was told at 9p to dismantle the whole bed and bring back to the warehouse (some items had a little damage but I think it was due to the liability aspect...). 4/8 the next delivery driver (1) shows up alone... with only a headboard and 1 side rail. We were told the bed from the day before arrived back at the warehouse “all pieces damaged beyond any possible repair” and no other beds in stock... for an undetermined time. 4/9 we placed multiple calls and finally got a date for our bed 5/16- which leaves me sleeping on the floor for 5 weeks. The store agreed we wouldn’t be billed until we had the bed, agreed to credit the delivery fee and $200 for the inconvenience of sleeping on the floor... okay, fine. Today I get a bill- FOR THE ENTIRE AMOUNT- NOTHING HAS BEEN WAIVED OR CREDITED!!! I never even got the $100 gift card for financing!! I HAVE BEEN ON HOLD FOR OVER AN HOUR BECAUSE THE CALL CENTER SAYS “Only the store can help and they aren’t answering...” I now have to drive back over there, because nobody will even answer their phone!! This store CLEARLY doesn’t care about their customers... they make promises and don’t come through... I have never in my life have been treated this poorly in my life. Ashley’s, I spent thousands at your store and I’ll have to show for it is sleeping on the floor and neglect from your store!!! This IS NOT okay. I am truly going to let everyone know what you’ve done to me and my family. Lying isn’t okay!!!
Hi . I have to say all aspects of the shopping experience went very well. Salesmen Delvin was wonderful. . Very helpful and knew what he was doing. You should hire more like him. Lovely furniture. Price was ok . . . could have been a bit better. Not a lot better but a bit better. Thank you.
I went to exchange some vases and it was the worst experience at Ashley in the 16 years my husband and I have been shopping with them. Unlike Ashley from Osceola Pkway who have excellent customer service.
We were greeted a soon as i opened the front door. My sales person listened to me and took me to what i was looking for right away. Found the furniture i was looking for and was done with purchase and setting up delivery in about a whole total of 15 to 20 minutes. If you are looking any type of furniture i would highly recommend Ashley furniture.
They really did a good job and got my business gave me a good price
I love the showroom which displays so many beautiful options. The personnel are friendly and helpful. The piece of furniture is scheduled for delivery on May 9th so that’s great! I look forward to it’s arrival.
We purchased a patio sofa about a month ago for $1,200. Although we sat on it in the store we did not realize that the seat sagged so much that you can't sit on it for more than 15 minutes without getting back pain. We basically got a wicker frame with cushions that have such poor quality foam that we had to put in a plywood support under the cushions to make it even close to being comfortable. We still have to replace the foam in the cushions. The salesperson was very helpful but that's the only positive part about this experience shopping at Ashley.
Manny was very thorough in his finding us exactly what we were looking for and presented us with a value-oriented package.
Delivery guys bring this score way down. Brought my sofa and loveseat. Left both in the plastic and cardboard. Didn’t offer to put the feet on the bottom of either. Based on their service, I would not purchase from the Davenport store again.
Excellent
Small store, nothing in stock
Customer service at the Davenport , Posner center is HORRIBLE!!! I bought an eelctronic recliner and extended warranty in 2019. It broke last month. Someone came out on 3/17/21 and said It needed a new motor and he would order it. I called last week and was told it had not been ordered as Ashley has not authorized to pay for it. I called Ashely Home store multiple times and could not get throught and left 3 messages and so far no one has called me back. I contacted the person who sold it to me and she did a little reseach and texted me I got half of the order. I DID NOT RECEIVE HALF OF A MOTOR!! She told me she transferred to a different store and if I wanted to oder something I can do it on line through her. Seems like comissions are more importand than customer service. I went to the store and noticed that they have signs on the door that masks must be worn. One of the receptionis did not have mask on and told me she did not have to wear one (the other receptions was wearing on) both had plexi glass in front of them. I did speak to a manager and am waiting to see if I get the motor and the recliner fixed.
Our experience at Ashley's Furniture Store in Davenport, FL was very good. Ana, our sales person, worked really hard showing us several different mattresses, She explained how each one would make you sleeping more comfortable. I have back issues and this information helped to make our decision easier.
Jose, the sales rep was excellent. very friendly and knowledgeable, good customer service, thank you!
We were just at Ashley’s in Davenport Florida looking for a sofa bed which we found one on our own. Could not get any one to help us and there was plenty of service people there but they were walking around or sitting playing on their phones. I even made comments about about if we can’t get any help we might as well go to another furniture store and yet no one came to us. We weren’t the only ones who was having a hard time getting service. I would never recommend this store to anyone and the sad thing is we had other furniture to buy in the future. Big miss on their part.
Terrible customer service. I spent over $9k on furniture and one piece was delivered damaged. They promised a replacement part for it in 3-5 days if I would accept delivery. I did, and it turns out that was a huge lie. Now they will not exchange or refund the piece. The store gave me a customer service number and said they were the only ones who could help me. The customer service rep said the store could help me if they chose to do so, but they are individually owned and they are choosing not to help. I'm so frustrated - I want the (undamaged) furniture I purchased or a refund. I regret doing business with them.
Jose took excellent care of us. We were able to find a couple beautiful pieces along with some knickknacks to go along with it. Ashley furniture has always provided us with quality furniture and a quality buying experience. This time was no different!
We entered store started to walk around a young man named Alberto came up and asked if he could help we told him we just wanted to look around at the couches and loveseats he says that's fine just let me know if I can help we did find a couch and a loveseat and Alberto helped us purchased them on that day would like to say Alberto is not the only person in that store that talk to us pretty much every employee asked if they could help and they were very busy very very busy so a big thumbs-up to everybody in this store but especially to Alberto thank you
Renee is amazing as a consultant and her customer service is second to none !!!
-Worst customer service- They hang up on you if you bother them for your missing furniture. We purchased $5,000 worth of furniture in August of 2020 and we are still waiting on chairs. -They don’t keep their word- I have to keep rescheduling work because of them, constantly changing my delivery date on the last minute. I will never buy from Ashley’s furniture in my life. I WILL MAKE SURE TO SPREAD HOW HORRIBLE YOU HAVE TREADED MY FAMILY AND I.
I’m moving to FL, from Los Angeles and the start of the move has already been a great! Working with Delvin and the team at Ashley to get my home comfortable and cozy has been a great experience ☺️ I will definitely shop here for my future home goods! Thank you
My name is Maurice Tordjman we had a problem with our furniture that was delivered to us upon going to the Davenport store to store manager Humberto was very helpful with taking care of our problem we really appreciate what you did for us and recommend to Davenport Ashley furniture store
Again Ashley Furniture had just what we were looking for; and Renee was fast, efficient and so friendly! Ashley is our go to store to enhance our new home!
Experiencing a problem with furniture under extended warranty that they refuse to even look at. When trying to call the phone goes into a que for an extended time then finally gets answered by a call center that has no idea how to reach anyone to discuss the problem.
Excellent customer service!!! Alberto went above and beyond! He answered all my questions plus had a great sense of humor. Customer service is absolutely everything and I appreciate the way I was treated at this location. Great job, I’ll be back!
I arrived on January 16, 2021 with my Father to Davenport Ashley Furniture Home Store, hoping to purchase an Adjustable Mattress Base and Mattress; suggested by a few coworkers (by the way, after speaking with them again of what I’m about to express, they told me AFHS was my big mistake; none bought theirs in AFHS). So, arriving at the store I was quickly preyed by a salesperson named Renee; I explained to her what I was seeking due to my sleep deteriorating due to some medical issues and she quickly introduced me to the Tempur-Pedic Mattress and adjustable frame. As she swayed through the Tempur-Pedic mattresses area, she provided a history of her own experience with the mattress and frame; in that moment I suppressed the thought that SHE IS a SALESPERSON; and empathized with her story. And here I am, purchasing a Tempur-Pedic Adjustable Bed and Mattress totaling $7,541.34; hoping I also can find that comfort and sleep (like I told her, it’s for my health, it’s been too long of no sleep). Renee starts with the paperwork and method of payments; normal right? She reiterates over and over again about this 90 Day Comfort Guarantee, sounds great right? No, she missed out a possible game changer; which is, the re-selection after 30 days if not comfortable, must be of equal or greater value (let me add, the mattress I purchased already had a cost of $4,999.00). I called Renee and stated that my Husband and I will visit the store again; before he leaves to work out of state, because the Mattress wasn’t providing what we need “sleep”; still no mention about the equal or greater value. It was on our second visit when a young salesman actually informed us about the “vital game changer mis-information” after we had tried another mattress that we both felt good in (its cost was approximately $1,000.00), the salesman stated, that it had to be equal or greater value; because they won’t refund any amount. I informed the salesman that Renee didn’t provide us with this information, so he directed us to the front desk. Here we are introduced to the Office Manager Andrea, she quickly referred me to call corporate because she couldn’t do anything about it, only corporate can make that type of decision and handed me a sticky note with a number. OK, time to call corporate! USELESS! I lost count of the numerous times I called until I received a message from “Tammy” & “Dustin” in regards of providing me with assistance with the above mentioned. I finally was able to talk with Tammy whom provided me with a claim# and indicated that I should be called withing 72 hrs. A week passed, so I called again, talked to another call center staff that actually routed the call back to the AFHS and guess who answered; Yes, the Office Manager Andrea…not knowing, I was providing her with my claim and she interrupts stating that I signed a document where its states the equal or greater value called Tempur-Pedic “Comfort Guarantee Terms” that is was in my paperwork. I asked her what it looks like, because I have all my signed documents and I don’t see that one; I also told her, I don’t recall signing or even been told about this “Comfort Guarantee Terms”. She raised her voice and said Yes, I see it here in your paperwork and the call dropped. I continuously called the so called “corporate numbers” until I was connected to someone called “Lanford” (extension given by him for call back was 0829-don’t try-USELESS). He advised me to go to the store to verify if that document was in my paperwork, because if I signed it; that means I agreed to the terms and to call him back. We returned to the store and was greeted by Renee, whom wanted to immediately take us back to the mattress area however, I told her that I need to verify a document that the Office Manager Andrea rudely indicated over the phone that she had it in front of her signed by me. At that moment, Renee quickly pulled out a copy of that document and stated “no, you didn’t sign it, I showed it to you and verbally told you”. What!! I looked at the document and observed it has an area where the customer must to sign to acknowledge, that it was read and understood! Yes, the Office Manager Andrea LIED! This document was never spoken of, disclosed or provided! Manager of Store (nameless) had a brief discussion with my husband. Tensions arose, yes it did, the GREED WAS OBVIOUS! We left the store promising to tell as many of our friends and family NEVER TO VISIT THIS STORE! Funny part is that all their responses were: Why did I even consider AFHS, did you not read the reviews. UPPPS, I should had known better. This is where I bury AFHS and all their greedy, lying and forever worst customer service experience. This purchase may not work for my Husband and I; but I believe it may help someone else in need as we will do our do diligence in reviewing other stores and mattresses (IT WAS NEVER ABOUT THE MONEY; MY HEALTH IS PRICESLESS). I’ll end with this: “Porque nada hay oculto, que no haya de ser manifestado; ni escondido, que no haya de ser conocido, y de salir a luz”. Karma
The salesman was great.
Part 2 - Barbara R.....Yes, the Office Manager Andrea…not knowing, I was providing her with my claim and she interrupts stating that I signed a document where its states the equal or greater value called Tempur-Pedic “Comfort Guarantee Terms” that is was in my paperwork. I asked her what it looks like, because I have all my signed documents and I don’t see that one; I also told her, I don’t recall signing or even been told about this “Comfort Guarantee Terms”. She raised her voice and said Yes, I see it here in your paperwork and the call dropped. I continuously called the so called “corporate numbers” until I was connected to someone called “Lanford” (extension given by him for call back was 0829-don’t try-USELESS). He advised me to go to the store to verify if that document was in my paperwork, because if I signed it; that means I agreed to the terms and to call him back. We returned to the store and was greeted by Renee, whom wanted to immediately take us back to the mattress area however, I told her that I need to verify a document that the Office Manager Andrea rudely indicated over the phone that she had it in front of her signed by me. At that moment, Renee quickly pulled out a copy of that document and stated “no, you didn’t sign it, I showed it to you and verbally told you”. What!! I looked at the document and observed it has an area where the customer must to sign to acknowledge, that it was read and understood! Yes, the Office Manager Andrea LIED! This document was never spoken of, disclosed or provided! Manager of Store (nameless) had a brief discussion with my husband. Tensions arose, yes it did, the GREED WAS OBVIOUS! We left the store promising to tell as many of our friends and family NEVER TO VISIT THIS STORE! Funny part is that all their responses were: Why did I even consider AFHS, did you not read the reviews. UPPPS, I should had known better. This is where I bury AFHS and all their greedy, lying and forever worst customer service experience. This purchase may not work for my Husband and I; but I believe it may help someone else in need as we will do our due diligence in reviewing other stores and mattresses (IT WAS NEVER ABOUT THE MONEY; MY HEALTH IS PRICESLESS). I’ll end with this: “Porque nada hay oculto, que no haya de ser manifestado; ni escondido, que no haya de ser conocido, y de salir a luz”. Karma
Awful customer service. They sold me a sofa bed. It didn’t even last a year before the padding shifted. I called them explaining due to covid we weren’t able to go to the store. The office manager said that covid wasn’t an excuse.
Katheryn is amazing and they are super friendly. They have very nice quality choices and competitive prices.... u never go wrong with ashley furniture it lasts forever
We went in to buy, maybe we were dressed too comfortably... no one approached us, so we left.
The worst customer service in the world. Still using old technology for communication.No store manager phone number to address issues. Employees nerds more training. Selling items that they dont have and promising delivery dates with items in backorder. No follow up on orders and no calls to update status. Any Ashley furniture homestore corporate VIP call me. So i can discuss the big issue you have as business. And so called number 1 store in furniture...i dont think so.
Severely under staffed and employees were rude and unhelpful. We walked out without making a purchase.
Plain vanilla furniture
This place is great. Kathy is awesome she helped alot I highly recommend coming here. Way better than Rooms To Go! The Manager here is very helpful as well.
They have set back our delivery date 4 different times and it’s always a day before the originally agreed scheduled delivery. We have been waiting over a month for our living room set. Poor communication and lack of urgency for customers that have paid for the furniture including the first initial payment on the purchase. If I could lower the rating I would. Do not shop at this location. They are all about inconvenience. Go anywhere else but here.
Great quality furniture! Ashley was excellent, she care for the customer and she is very knowledgeable!
Never can go wrong when you visit this store. Stephen the store manager knows us and always goes the extra mile to help us...we could have ordered on line but made the trip to help out our local business.
5 days agoTED KRAMMER......sales person with a very Disgusting attitude. (after the sale was completed)Please take all the negative reviews seriously. Today is Saturday November 27th, I just received a loveseat and sofa from ashleys furniture . The love seat came all wrapped up in protective packaging, the sofa on the other hand came unwrapped, there wast a satin on the backrest in the middle, dirt marks around the sofa, and scratches around the wood frame. It looked like they pulled out of a dumpster. Do not buy anything at this store..STAY AWAY!!!
Great service, friendly, safe, and professional. Just takes avg 3 wks for delivery. The warehouse in Tampa, need one closer to service Central Florida. But again; clean, friendly, and great choices.
Ashley was very helpful, the staff very friendly.
If I could give zero stars I would. I went into Ashley on 11/01/2020. I spoke with a sales associate that I had previously worked with and my husband pulled her aside to help us with a piece of furniture we wanted to purchase. She was looking into it but then handed us off to another salesman and said that it was “his turn”. He said “Well, I greeted them” which I thought was kind of rude but I let it go because the rest of the transaction seemed fine. He gave us discounts and helped us out. I ordered a TV stand with a fireplace that was compatible with that specific TV stand. Our delivery date was scheduled for today, November 25th. I was fine with that because I knew I would have it before Thanksgiving and Christmas. Fast forward, 3 weeks and a few days later, we have a delivery window of 3pm-7pm today which is a little late, but fine. Throughout the day, the time keeps getting later and later. The delivery guys show up at 8:15pm. Keep in mind since 3pm I have been waiting to see when they will show up. So finally, they show up and tell us “The hardware to put the tv stand together is not in the box.” Ok...so you’re telling me I’ve waited over 3 weeks for this delivery, scheduled it specifically on my husband’s day off (he is needed to disconnect our current tv setup and move it as I cannot do it by myself), and now I will not have it the day I needed it? Oh it gets better though! We call Ashley customer service and then they tell us that our salesman actually ordered the completely wrong tv stand. So basically, it’s the salesman’s fault. He added an extra number to the item number of the tv stand. So now, we have no tv stand and the mistake cannot be fixed to my liking or needs. I have no free days to simply sit and wait at home within the next two weeks and I am not about to wait 3 more weeks for something that I needed by Thanksgiving. Now tomorrow is a holiday and I have no one to get in touch with and a card that still has a charge on it for an item that I do not have. Please do yourself and a favor and don’t buy from this furniture store. I will choose another retailer in the future in hopes that I can get the product I need in a timely manner. I will be asking for a refund on this product as well.
Great store great furniture i would also like to recommend to ask for Donald when you go inside he did a fantastic job getting us exactly what we were looking for as smoothly as possible.
Just getting back from this store. In the past 6 months I bought a dining room table and chairs. I also bought a living room set and 2 desk. The sales lady, Renee is who helped me three different times. I received a $50 reward in my email for making these purchases. I decided today I would go buy an accent piece with that reward. I looked at rules, no minimum to use and only had to make the purchase using my Ashley synchrony bank card. The sales rep on the floor that said he would help me, Daniel passed me off to Renee because he was busy with another customer. When she found out that I was using that reward and only buying something for $69 then she became rude. Telling me that I probably couldn’t use that and we needed to walk up front. On the way there we passed Daniel and she looked at him like she was saying oh my god I can’t believe this. We get to front and she talked with manager and he said okay to everything then we turn to leave and she keeps looking back at them with same attitude, like she can’t believe this. We get back to register and now she says, I can’t believe they chop down so many trees for that. I’m still trying to figure out at this point why she is being so rude. I told her last trip there that I would be back for my bedroom furniture. She gave me her cell # and said call to make sure she’s there when I come. Now I will not be going back to that store again. She really embarrassed me. If anyone uses this store, don’t use Renee as your sales rep.
THE WORST store ! They never answer the phone!!!!!! I bought a living room sofa and a dining table set and I call because the couch is too big and I want an exchange because I know they don’t do refund once furniture is delivered. This is the worst furniture store ever they don't care about customers At ALL!
Whatever your looking for at great prices.😎
The shopping experience at store with Maria gets a 20 out of 10! We spent 3 1/2 hours on October 5th . We spent over $11k plus we went back several times and spent another $1500 . Maria is truly amazing and has great taste. We built our 2800 modern farm house home and we brought pictures of what we wanted. Maria helped us furnish entire home! We said we would be back after we close on hone to furnish Lanai and get out door furniture. With covid we understood as Maria made clear that it would be two deliveries on October 28th and November 18th .Well once our first delivery came the nightmare began! They broke my new door, damaged one of two couches, no parts on table, no shelves or parts for both nightstands , etc... I have now been 3 weeks after first delivery with not parts or shelving as they keep sending parts for somebody else&'s furniture, giving us run around , we have had second delivery scheduled, can order, they scheduled and now pushed to November 28th! Our housewarming dinner on 21st abs thanks giving next week ! We have no dining room table or chairs , we have box spring but nothing mattress ( coming today allegedly ) but no bed frame, delivery scheduled for tomorrow was suppose to have everything except table but now they canceled everything till 27th! I&'ve talked to Larry , Tina is MIS, store manager Nathan is on conference calls and never around, and did I mention now the 2 sofa chairs that go with living room furniture delivered on October 28th is &" we can&'t find &" or &" we don&'t see on your invoice&" ! Customer service calls with these automated messages to tell you delivery scheduled for this day, they call day before to inform to then turn around call you to cancel. You call them and they say ok we see you have 2 items coming and give you excuses ! Basically it has been a nightmare! I will never ever buy Ashley or recommend to anyone! They have beautiful furniture and product . We have furnished both our homes , my parents home and siblings home but never again! It is now November 16th and still nobody has stepped up to help us , provide apology, provide answers and my new home is damaged with Ashly simply staying quiet ! My post on Instagram abs comment removed by marketing team! I will be filing a complaint with BBB and what people to know how they do business . In this economy with people out of work and clients like us who saved our hard earned money , Ashley needs more people like Maria who are passionate and care ! Everyone who we have spoke to , dealt with other than Ashley should not be working in customer service or sales! Shame on you Ashley for tuning what was suppose to be a happy time after us waiting 8 months to build our home and running my house warming and thanksgiving ! I have lost days off work due to deliveries and repairs that never happen! No client deserves this and I will make it my mission to let everybody know how Ashley treats people after they take your money ! They called us today to inform us repair man on way and will arrive in 45 minutes but 2 hours later ? Why are they repairing a sofa that hey ruined when I paid for a mew sofa? I don&'t buy clearance or floor display . I paid for new , waited 4 weeks and now they want to fix the damage they did and think it is ok .Did I mention they keep sending me parts that don&'t go with my furniture? Oh that I paid for assembly but they tell you the other guys will do it ! My favorite is the store manager who never calls or who has yet to acknowledge error , provide solution or apologize .Oh just last night they had us eating at home between 2-7pm Delivery of Mattress. They arrived at 9PM ! The guys very nice , professional and they took tie to assemble table. They didn&'t destroy anything and they did job right! However, we lost entire day waiting for Ashley repair and delivery that showed up at 9PM. The tech from SOFA said no damage to sofa so I guess the air ruined my garage door while my sofa hung stuck in the air and my mother and I are basically liars! I want a NEW SOFA!!
Horrible experience with them. False advertising! Never again!!! From now on I will stick to purchases at Costco.
Amazing furniture at even better prices. Great customer service.
Horrible customer service. Horrible service in general! Its been a week trying to call them about my order and no one answers the phone at all!!! Customer service or the store number! Went in person the lady who took care of me said she would be working the day I went...turns out she really wasnt!!! I was asking for the acceptance now crew and ALL OF THEM were on their 1 HOUR AND 30 MINUTES lunch break!!! All of them!!! And the first day I went alone of the people working there did not know how to wear their masks properly or wear them at all!!! So disappointing and disgusting. Do not buy from this specific store try another!!! Good luck!
I went in a week ago and order a sectional I was told by sales rep (Danny) that it would be delivered worst case scenario 6 weeks. Called the store today since I hadn't received an update and woman told me that it is scheduled for delivery on December 11th. Thats 12 weeks! They lied to me! If I had known that it was going to be 12 weeks I wouldn't buy it there. Im so upset!! Beware of the dishonesty at this store and if you need something in less 3 months don't go there!!
Salesman and manager at Davenport FL said delivery of mattress today, Sept. 30. Check with customer service, says delivery is scheduled for Oct 2. Waited all day for call - nothing. Wasted my day. Typical.
Sales lady not too polite. She seemed to get disappointed when asked many questions about the products and prices. Prices seemed to be inflated to give you the 25% discount which I believe is the real sale price.
I had the worst experience trying to use a warranty with this store for my bed. Apparently there is a known issue with the Tempur Pedic Foundations according to the Ashley Furniture Techs yet they keep pushing them off on customers. Customer care is a joke and they NEVER pick up or call you back. I left messages for over a month and NOTHING. When you call the store, they tell you to call customer care and that’s there nothing they can do for you. Edit: Amber and the GM from this store came to my rescue. After a horrible experience trying to get things rectified with my box springs, Amber worked with her leadership to correct the problem. Amber is the ONLY person who called me back to help me. She was able to get me new box springs and is scheduling have them delivered in a timely manner. I’m really appreciate her diligence, customer service and efforts. She truly saved my business and relationship with this company.
Absolutely amazing and loving the prices for excellent quality furniture. Ask for the Rene wonderful salesperson..
We bought a bed eight months ago, we have called the company and the guarantee, they have not done anything to help us, they only come half and they accommodate and leave there is no guarantee and it is very
Perfect experience yet again!!!
Love this place quality furniture and always on time delivery
The salesman, Dr. Bert is a wonderful person. Very easy to talk to and he got me the best offers. The reason this is not a five star rating is because he told me the delivery would come with assembly. When it was delivered, the drivers told me they do not put it together. I have tried without success to get someone on the phone to have it put together for me. I have a heart condition, I am in remission from lymphoma and I have Lupus. I am not healthy enough to put it together. Either send someone out here to put it together or take it back and refund me my money.
Went to the Posner Park, Davenport store. Our salesperson, Daniel was terrific Gave us space, but let us know he was there if we had any questions. Looking forward to receiving our new Recliner Love Seat. The quality and price are good.
If the category of cero star would be here I will choice that one . Sales people at this store do a horrible job ,they make the experience of trying to by from them a nightmare,where it get to the point that I give up and took my money to another store . They just made me waste 3 days trying to by a bedroom set and it was really irritating,because how incompetent they are . It’s just like if they don’t want to sale . I’ll give them less than a year to get out of business !
I visited the Davenport store twice on Labor Day weekend. The second time, I was determined not to leave until I found a dining room set of my dreams! All of my previous attempts at furniture shopping during the week had failed miserably and I was exhausted! Plus, Ashley held a drawing for a $100 gift card and my entry WON! so how could I not stay? My sales-woman, Deb, was very attentive throughout my visit and her knowledge of interior design was put to the test a number of times! The only drawback was learning the buffet for the dining set I had selected was discontinued :( Another set and a mismatched pair were quickly eliminated when Deb turned my attention back to a set I had only previously glanced at. Turns out, the black color of the new set will be a wonderful contrast to the dark brown cabinets in my kitchen and contrast was a concept I had previously considered. The more I think about my new set, the more I'm falling in love with it and I can't wait for it to be delivered! Thanks Deb!! I look forward to doing business with you and Ashley Homestore in the future! Joyce S.- Winter Haven, FL
Nick, our salesman, was wonderful. He was friendly, courteous, knowledgeable and efficient. We felt very comfortable with him and did not feel pressured into buying anything.
If I could give zero stars I would. Went to this store well in advance before my move in date. The guy that worked with me was amazing and very helpful and promised that my furniture would be ready by my move in date. Fast forward to 2 days prior to my furniture being delivered I get a phone call confiming delivery for 1 week after I move in, I questioned her about it and she seemed non chalant about the whole ordeal. Due to me having no furniture, i have to find somewhere to stay while also paying rent for my apartment. Tried to contact them multiple times and it is impossible to get in contact with anyone on the phone. So then the night before my furniture is delivered I was told one item is not in and it will have to be delivered at another time. No courtesy call or email ever that there is a delay. LOOK ELSEWHERE FOR FURNITURE. NEVER ORDERING FROM THIS PLACE AGAIN!
Expensive !! But had What I wanted and not drive any further!! Would have been nice to just put it in the car right then but of course they make you wait.
The worst customer service experience I have ever had is with Ashley&'s! Not to mention their poor logistics. Let me start with this, I bought a mattress, an adjustable base and a bedroom set from Ashley&'s. This was back when COVID was NOT a thing and they rescheduled me at least 3 times to deliver my items making me waste several days of work. Then, when they finally came, they tried to give me a used mattress that was clearly dirty and I had to ask the delivery driver to keep it because that was not what I had ordered. So check all your items and take pictures when things arrive ! They will try to get rid of previous returns from other people and defective items with new buyers! (They do it knowingly).But this is not the worst! 4 months have already passed and their customer service has failed to process a return for the adjustable base that the manufacturer checked and determined to be defective. They will do anything they can to try to dismiss your case if you have a complain or anything like that. Their online customer care service sucks and they will be quick to give you wrong information to get you off the phone if you have a concern or a complain. CURRENTLY, I am still waiting to hear from someone at Ashley&'s that can finally process and approve this return that the manufacturer already approved because it is defective. Customer service never gives me an answer and out of the 20 calls I&'ve made, no one has idea of the status so I have to bring everyone up to speed on the issue and tell them to communicate with their manufacturer. Talking to a manager is also impossible, they are quick to be rude and if they feel like they can&'t handle the request or have answer to your questions they will give you the answer you want to hear and tell you that they will process everything within 48 hours so that they get you off the phone and then ghost. When you call back again no one can validate the information they gave previously so you start all over again. So my recommendation from this horrible experience is DO NOT BUY THINGS FROM ASHLEYL&'S, don&'t say no one told ya!
We’ve done business with Ashley’s on multiple occasions and every time we’ve been very please with our experiences. They’ve offered great deals, a wide selection of styles & we always land on just what we’re looking for. Takera took excellent care of us. (I hope I spelled her name correctly.)
Excellent service and professional !
Prior to buy, check their website and buy from there. You can find Ashley coupons online and cheaper delivery options. We went there and if I did not check my receipt I was going to pay much more. They like to add things that for us was not necessary.
I lost 2 days of work waiting for delivery and the final the delivery come to my home everithing is damaged and broken
A very helpful salesperson, answer all my questions. Very experienced on the item we we're looking at.. the item was priced right., We're happy..
I paid for a desk early last week. I explained I only wanted to order the desk if it would be delivered and set up by Friday’. I was assuredly by the salesperson this would not be a problem. The delivery was late and they had no instructions nor a clue how to assemble. I was then told another team would come Friday evening to assemble. I waited again for help with assembly. The employees again showed up with no instructions nor a clue how to proceed . After they called someone I was told the warehouse would assemble a new one overnight in the warehouse and they would deliver it the next day before noon. I again waited all day and another man showed up hours late (with no assembled desk nor instructions) and again my desk was not completed. He then took the pieces of the desk with him and said someone would reach out to resolve this from the store. The store never called. I had to call them multiple times requesting to speak to a manager. I offered to take any desk available and was told that they could no longer get me a desk before Monday when I Was to begin my job. I asked the store manager to just refund my money for the purchase and delivery. It’s now Tuesday and I still have received no communication back from Ashley. I have not received a refund for the desk as they said corporate would need to approve it, this company has the WORST CUSTOMER SERVICE of any furniture store I’ve ever used. Not only did they not fulfill my order but have not refunded my money so that I could purchase one elsewhere!!!
It was a good experience shopping for a bedroom set. That I would and appreciate for years to come. Can't wait to get my bed so I can get a good night's rest. Personal are great and not pushy.
Excellent service
Kathy was an absolute dream to work with. We picked out the best couch and she got us an amazing deal! We had a wonderful experience and will definitely be going back in the future.
Great experience with Ashley Furniture at Posner. Takria Jackson was very professional. Helped us just the right amount we needed. Was not overbearing. We made our selections, and left in short order! We had already Browsed the website before coming and had a good idea of what we wanted. We will now wait impatiently for the delivery!!!
(Translated by Google) All very easy for sales but if something goes wrong by mail it is a problem to change it. (Original) Todo muy fácil para las ventas pero si algo llega mal por correo es un problema para cambiarlo.
I have been doing on dealing with my purchase because they first delivered the wrong dresser and a broken bed. After 2 or 3 weeks dealing with situation the General Manager of the store helped me to get a new bed or a REFUND. I really want the product but they still delivered the other day a broken dresser. After another 3 weeks they finally delivered my item but themed is broken again I am not happy with this purchase at all bec6I have clothes all over my bedroom. Now I call customer service and the store, customer service does not answer and they keep telling me at the store that the manager CAN NOT HELP ME when he is been helping me.
I am having the worse experience of my life with this company, I purchased a bed on 05/28/20 and as today I have not be able to have my assembled, I have had delivered the wrong missing parts on 4 different occasions and have had many technicians and been on the phone at least twice a week since 5/31/20 until today and the issue is not solved and they don’t even want to give me my money back, I feel played and frustrated this is very wrong to play with the customer like this, nobody gives me a solution
They dont return phone calls ! We had a damaged delivery, which we paid $120 for. They have not returned our calls , which means we paid for damaged furniture. The sales person advised us to pay for the delivery and set up , just incase something was wrong with the furniture , and Ashley would take care of it immediately. We paid and definitely was addressed immediately, this was not addressed at all! During these times people are spending their more than hard earned money and i feel that Ashley furniture shows no appreciation for their customers ! Beware on spending with companies that have regard for your hard earned money!
This store and company do NOT stand behind their products. We’ve had our furniture less than 6 months and the kitchen table is turning colors. We’ve asked to have it replaced, then sent a “repair” out who dumped chemicals all over the table, rubbed it for a few minutes and left. I’ve called the store, corporate, warranty and get no where. They all play the blame game. Next stop lawyer.
(Translated by Google) I bought a dining room set on May 5, they only gave me the chairs on June 21. I went to the store to cancel the order, because they changed the delivery date 4 times they returned the money from the table and a bench but in order to return the chairs I have to wait for the warehouse to answer. As of today, July 22, I have no information. Fatal service, I call and they leave me waiting with the recorder. (Original) Compré un juego de comedor el 5 de mayo, sólo me entregaron las sillas el 21 de junio. Fuí a la tienda a cancelar la orden, por que ellos me cambiaron la fecha de entrega 4 veces me devolvieron el dinero de la mesa y un bench pero para poder devolver las sillas tengo que esperar que el warehouse conteste. Hasta el día de hoy 22 de julio no tengo información ninguna. Fatal el servicio, llamo y me dejan esperando con la grabadora.
Renei is a great sales person. She help me to pick my couch and do all the process. I wait a month for my delivery and when the day came. They never call me and when i call the store the person that pickup the phone was very rude and told me because i never pickup the phone they change my delivery for the other month. I ask why and that was the only reason she told me. I asked to return my money. And she was like ok !! She never give me any option. So yes i am going back to take my money. Worst experience ever. The persons on the store are great but the delivery is super worst.
I walked in just to look around, immediately fall in love with some of the furnitures. Nick assisted me with everything. Most important, he treated me like family. I love this store itself. Nick, you are a generous person. Patricia😄
Had an issue with my order that the delivery changed to an unacceptable date, when back into the store to cancel the order and after 3 visits, 4 long waits on customer service line that I left a message each time saying they would return my call within 24 - 48 hours still NOTHING.. How do you treat customers like this... Nathan personally told me he would call back twice - GUESS what he didn't!!! I would never allow that type of service with any of my management teams... Amazon figured it out and so did Rooms to GO- left Ashley's went to Rooms to go got my new living room set the SAME week.... Ashley's you just lost a loyal customer, shame on you for allowing this type of BAD customer service I have ever deal with.
I bought my beautiful living room, and bedroom set from Ashley's. Their furniture is beautiful. A little pricey, but I feel the furniture the I chose, is worth the price. Especially when they price match. I saved a grip of money on my canopy bed, because I had it price matched to the exact same bed on Amazon. The delivery team was fast, efficient, and professional. I had a great experience with the sales team, management, and tech dept as well. The only complaint I have is with their phone system. They no longer receive incoming customer service calls (They say it's due to Covid19)(but you can call, and reach their other stores). Everything is routed to a call center, where the call is rarely answered, and the voicemails are not returned as promised on their outgoing message. The only real way to contact them is to go in. Unfortunately, this specific store has lost my business, because sometimes a person only needs to ask a question, and have it answered, without having to go in. Having to drive all the way in to get a response can be a daunting task, especially now with Covid19.Unfortunately, I feel I have to take my business to a different Ashley's store. For me, it's important that I can reach the place I am doing business with, and/or making payments to. I am old school, and have old school beliefs. Customer service (whether it be by phone, or in person) is very important, and should be considered a very important aspect in maintaining a professional relationship. Allowing customers to be able to reach the business by phone (whether or not there is a deathly pandemic lurking in the air) will keep the customer happy, and is more customer friendly, than not.
I bought my beautiful living room, and bedroom set from Ashley&'s. Their furniture is beautiful. A little pricey, but I feel the furniture the I chose, is worth the price. Especially when they price match. I saved a grip of money on my canopy bed, because I had it price matched to the exact same bed on Amazon. The delivery team was fast, efficient, and professional. I had a great experience with the sales team, management, and tech dept as well. The only complaint I have is with their phone system. They no longer receive incoming customer service calls (They say it&'s due to Covid19)(but you can call, and reach their other stores). Everything is routed to a call center, where the call is rarely answered, and the voicemails are not returned as promised on their outgoing message. The only real way to contact them is to go in. Unfortunately, this specific store has lost my business, because sometimes a person only needs to ask a question, and have it answered, without having to go in. Having to drive all the way in to get a response can be a daunting task, especially now with Covid19.Unfortunately, I feel I have to take my business to a different Ashley&'s store. For me, it&'s important that I can reach the place I am doing business with, and/or making payments to. I am old school, and have old school beliefs. Customer service (whether it be by phone, or in person) is very important, and should be considered a very important aspect in maintaining a professional relationship. Allowing customers to be able to reach the business by phone (whether or not there is a deathly pandemic lurking in the air) will keep the customer happy, and is more customer friendly, than not.
Great experience all around.
Do yourself a favor. If you are greeted by a short bald guy called Jose, just walk away and talk to someone else. This guy tries to be way too friendly, and laughs at all your jokes, even if you didnt make one. Clearly trying too hard to make a sale. The entire time he was taking care of me and my wife, he was distracted, either with helping other customers or trying to take those possible sales away from other sales reps.He messed up our order after we paid and went to get a table from the floor, he realized he had charged me for a different one. Had to pay $200 extra for the difference. A month later, the rest of our order gets delievered, and even then it was wrong. After a week of trying to reach customer service, we end up going back to the store and explaining how we had asked for 5&" box springs and ended up getting 9&". They pulled out my receipt and there it was, among the other items we had purchased, the 9&". My wife was livid when the customer rep told her there was nothing they could do, and I was even more annoyed when I remembered how Jose went over our order recap rather quick just asking us to sign paper after paper in a rush, as if to get rid of us and jump on the next customer. In the end, we spent over $500+ since he screwed us with the wrong table, unnecessarily paid extra on the wrong box springs and an extra $300 ($100 cheaper) on a new set of box springs from Mattress Firm. Jose can suck it and will never have our business again.
If I were you I would not buy from Ashley's furniture store!!! They are quick to take your money in store just to have broken furniture delivered and then being told they cant and will not help you to get any issues resolved. I have a dresser that was delivered broken 3 weeks ago. The store keeps telling me there's nothing they can do..customer care will not return any phones calls. Tech comes out just to tell you they cant fix it and you need to wait another 2 weeks for parts on a Brand new dresser you paid a brand new price for. They store manager is unavailable unless you come in the store during covid 19???? And put your life at risk just to speak to him. This is the worse experience.
Came in and saw associates sitting on their phones and no one was willing to help me. When I asked about pricing I was told they were only helping serious buyers and was called sweetheart. Immediately was livid and disgusted and left. Buyers beware
Always love Ashley Furniture- prices, selection and service. Our sales associate was fantastic. She didn’t play any games gave us the best price right away.
Excellent options in furniture
Stephen P, the manager of the Davenport, FL store is an exceptional individual. If you find what you want, I strongly suggest that you talk to him about purchasing.
Save yourself some headache and avoid this store. The sales rep or friendly, so they can get your money. After that the the headache begins. The delivery drivers don't care how the furniture is placed and if you happen to see all the ding and break after they leave your loss. No return after that. Customer service suck that is when they answer the phone But buy far the worst part was being told I get what I pay for. stay away
Purchased a sofa set with the extended warranty. We submitted a claim based on what were told was covered. They denied the claim. Tried to call... on hold for an hour...no answer. Tried online....it is just a robot.
I bought a living room set here and Renei who I worked with was great and very helpful. The reason for 3 stars is that this store ignores phone calls. I didn’t have room to take everything the day I purchased it, so I had to come back and get my couch the next day, but was told to call ahead so they can move it to the back. Called 3 times with no answer waiting 20- 45 minutes on the phone each time. I decided to just go to the store, once I arrived, they weren’t busy at all. I went to the customer service desk and asked if their phones were down and they shrugged it off and said no. Happy with my furniture set, but it would be nice if people actually picked up the phone. If you’re trying to call, don’t even bother, they won’t answer.
Try answering the phone for once. Going elsewhere to buy my bedroom and livingroom set now.
Loved the service
I had the pleasure of visiting Ashley's Furniture store this past February and purchase my son's bedroom set. Takria was my sales person and you could not have asked for a better experience. She went above and beyond the call of duty to get the initial price I was quoted and followed up every step of the way. Her customer service was second to none. She also explained about the interest free financing as well as delivery options. The staff at the financing desk were also extremely helpful as well. When delivery date came everything was perfect. If you should ever need any furniture I would highly recommend Ashley's over anyone else. Their stress free shopping experience was a pleasure and Takria was the best sales associate ever! Thank you so much for all your hard work!
Great furniture
Love this store! EVERYTHING! From the pictures, Rugs, pillows, nice nic'nac's for shelving units to dinning room tables! Great buys at great prices!
Nick was awesome! Fantastic customer service. I would highly recommend Ashley Furniture to anyone who is looking to furnish their home where great affordable deals are offered.
Quick, easy, and to the point. Ask for Renee
Felicia did an excellent job of helping me with my mattress purchase. I will definitely look for Felicia for any new purchases.
🌟🌟🌟🌟🌟 After a horrible experience at another location we stopped at the Davenport, Fl store and Daniel Del Valle and Stephen Pajek went above and beyond even though it was 20 minutes before the store closed. Your customer service exceeded our expectations and our store of choice will be Davenport for our future furniture needs. Thank you Daniel, Stephen and Virginia for being amazing.
Ricardo was very professional and efficient! He knew exactly what we wanted once we explained our situation. We left Ashley’s furniture very happy and beyond pleased...
My wife and I received incredible customer service from Marcio when shopping for a new bedroom set. He was engaging, and actively listened to our needs. Despite visiting other stores we decided to purchase an entire bedroom set at Havertys because of Marcio's stellar customer service. We will definitely shop again and ask for Marcio.
My wife and I received incredible customer service from Marcio when shopping for a new bedroom set. He was engaging, and actively listened to our needs. Despite visiting other stores we decided to purchase an entire bedroom set at Havertys because of Marcio&'s stellar customer service. We will definitely shop again and ask for Marcio.
Looking for furniture for our new house, we walked into Ashley Furniture and Renee greeted us at the front desk. She was patient, knowledgeable, and understanding of our situation. (She was also extremely understanding of our two toddler daughters who were with us, who we thought were rambunctious, but Renee kept reassuring us they were fine!) She was even the first to hear that our offer was accepted on our new house, as we were looking at furniture when we received word! However, at no time was she pushy and she let us move at our pace. We kept her informed of our situation and she was happily there for us when we needed her. We pretty much bought all of the furniture for our new house at Ashley Furniture, but if we need more, Renee will be the first we call!
Pretty nice place!
We are very pleased with the help from the associates at this store. They were very nice.
Great experience in this store service from Nick and his manager was superb my wife and I were treated respectfully . Thank you Nick
We were helped by Ricardo. He was very nice and got us a great deal. I really like this location in Davenport. The people are a lot more friendly.
Monica, was so attentive and a delight to talk to. She was very knowledgeable and made us feels right at home. We came away with a new sofa and very satisfied with the service.
Nick was great. Helpful, friendly & knowledgeable. I will be a repeat customer for sure.
Nick was a great sales person and no stress. Just helped me when I wanted and have me great advice and worked with the GM to give me the beat deal! Will def return to this store and use nick for our home needs. Very professional service and overall great experience!
Debora was wonderful! She explained everything and she also gave us time to look and no pressure!
Nile was very attentive and patient with my questions. The process of getting my financing approve was fast and easy
Great customer service
Renee did a great job showing us another item which we bought.
Worst customer service ever. Once you get the delivery there is no returning or changing anything. You have 0 options what so ever, they’re good for taking money but that’s pretty much it. I went to get a couch and a Tv Stand and told them the size of my tv I liked a table and asked if my tv would fit and they said yes. Get everything delivered and the table it smaller than the tv, called customer service and they said there’s nothing they can do no exchange no returns nothing. Why bother having a call center. Very disappointed
My husband and I went into the store and everyone there was so happy to help us out but the delivery young men were horrible. We were delivered tv stand with a fireplace which the guys rushed in and sat down without putting the fire place in or even giving me a minute to look over. I asked the delivery guy how to turn it on and he said he did not know.We paid them to put it together and here they just literly took off. I ran out side asking for paper on fire place and they pulled it out of back off truck which was in box. After they left I noticed the handles on the doors were missing and opened to see no shelves plus the side of the stand was glued back together because the wood was broken. I paid for a new piece of furniture with all the pieces and not damaged. I called the store and we were told we had to wait for someone to come to our house before they could take it back. Finally yesterday they came and did not want to take back. What kind of business is this? Never been with such horrible service in my whole life. Look out people.
Found exactly what I needed, fast service, and great price!
Felt very comfortable in the store there was no pressure from the associates. Nick was awesome made sure we got the best price and the delivery dates we wanted. We will definitely come back.
(Translated by Google) I did not like the furniture (Original) Los muebles no me gustaron
The absolute WORST furniture I've ever purchased. Delivered thr wrong items, called 4 times to get that issue resolved. Correct furniture delivered damaged. Waited 2 additional months for repairs. Now furniture is broken and its only 8 months old. Cheaply made horrible furniture. Customer service is rude and not willing to.help.
If your looking for new furniture and happen to go to Ashley Home store in Davenport see Chelie. She extremely helpful on what our needs where. Plus what I have seen Ashleys showrooms are staged fantastic. I went to other furniture stores and 1 was a upscale one wasn't pleased. Thank you again Chelie!
Great customer service!
Purchased a mattress at this location a couple years ago. Customer service was terrible at the time. Delivery took longer than expected. We didn't get the mattress protector that was supposed to be delivered with the mattress. Now, this $2000 mattress is so uncomfortable my husband and I sleep on the couch. It's more comfortable than our bed. Terrible.
The staff at Ashley was absolutely wonderful. Nick was very patient and understanding with our children who were over tired and cranky. Nick helped us furnish just about our whole home even staying later than the stores operating hours with the Manager Kishan My husband Arthur and I would love to have him and his ole lady over for dinner!! They got along as if they were old friends laughing and joking while conducting serious business at the same time. Once we finished picking out our pieces it was a very quick scheduling of delivery that worked with our busy schedule and sense of urgency to furnish our brand new empty home. Thank you very much gentleman you made the whole process painless and quick. Thank you thank you. Arthur & Jacquelyn Saunderlin
Very professional and still friendly. I would recommend this store any time.
Great customer service
We wandered in to look around for bedroom furniture on a late Thursday afternoon. We were warmly greeted bY Cesar at the welcome desk and he told us about some great deals and invited us to walk the store on our own to see what they had to offer. 20 minutes or so after Cesar approached us to ask if we found anything we liked. It was so simple and ideal to not feel the pressure from any sales associates. Cesar alerted us to additional options, showed us online furniture and broke down pricing to allow us to make an informed decision. I'll be honest, I went in just to look and I came out 3 hours later with an awesome deal and one great investment. Cesar really went above and beyond with us and took time to show all the best features available in both furniture and beds. Thanks Cesar.
Takria Jackson, was great!! She helped us with all our needs. 5 star rating!!
We wandered in to look around for bedroom furniture on a late Thursday afternoon. We were warmly greeted bY Cesar at the welcome desk and he told us about some great deals and invited us to walk the store on our own to see what they had to offer. 20 minutes or so after Cesar approached us to ask if we found anything we liked. It was so simple and ideal to not feel the pressure from any sales associates. Cesar alerted us to additional options, showed us online furniture and broke down pricing to allow us to make an informed decision. I&'ll be honest, I went in just to look and I came out 3 hours later with an awesome deal and one great investment. Cesar really went above and beyond with us and took time to show all the best features available in both furniture and beds. Thanks Cesar.
We wandered in to look around for bedroom furniture on a late Thursday afternoon. We were warmly greeted bY Cesar at the welcome desk and he told us about some great deals and invited us to walk the store on our own to see what they had to offer. 20 minutes or so after Cesar approached us to ask if we found anything we liked. It was so simple and ideal to not feel the pressure from any sales associates. Cesar alerted us to additional options, showed us online furniture and broke down pricing to allow us to make an informed decision. I'll be honest, I went in just to look and I came out 3 hours later with an awesome deal and one great investment. Cesar really went above and beyond with us and took time to show all the best features available in both furniture and beds. Thanks Cesar.
The store representative understood my price range and did not use any pressure techniques. Why only complaint is the nickel and dime charges, especially with delivery.
I went in there looking for a living room set and was there for over half an hour before anyone asked me if I needed help!! By that time I was on my way OUT THE DOOR. This is a relatively new store and I expect more from them. They should be ashamed of themselves for such poor service.
Prices were great. The young lady that helped us was very nice and knowledgeable. Everything was super ez.
I basically furnished my home from this store. I am really disappointed with their warehouse service. Every time I received a delivery, I had refuse items because they were broken, or damaged. They use sub-contractors for deliveries and you don't know who is coming to your house. I do not recommend this furniture place.
Love shopping at Ashley’s Furniture! They always have what I’m looking for and at great prices. Sales Rep Daniel De Valle is great!!
Excellent service Pleasant and not pushy. Had good knowledge of the product
Helpful sales associates, good prices and selection
I really recommend, the furniture are beautiful, and very good costumer service . Thanks you 😀
What a Great furniture store that had so many affordable options for my daughters room and our family room.
Disappointing Delivery! Apparently the local store, corporate headquarters and the delivery location do not know one another. Attempting to call and get delivery when promised is a nightmare! Ashley automated system promised delivery between 3:00 PM and 7:00 PM but when we arrived home at 2:00 PM we discovered they had attempted delivery at 12:55 PM! Two phone calls to the store were ignored. No answer, until we attempted a third call. A manager at corporate promised to return our call but naturally did not. No one could help us get redelivery. We had to go through rescheduling delivery for the following Sunday! Be warned! If you buy from Ashley Furniture BE HOME ALL DAY! Do not call for help, you will be disappointed.
Great customer service as usual
We went to the Ashley Home Store @ Posner and found a great automatic couch! Daniel was very knowledgeable and helpful. We’ll return to Ashley Home Store for any future furniture needs.
They is the most shady corrupt furniture in existence. Purchased an adjustable mattress and paid extra for them to take away the old mattress. Delivery person refused to take the old mattress because it was not &"new&" ??? Went back to the store to get the $250 refund for the mattress haul away and they refuse the refund. Bait and switch. Take your money elsewhere.
I bought a living room and a dining table when they delivered,everything were damaged I didn't see the damages after one hour because I was painting mi house and now they don't want to do anything about it because I paid it off ,I called to this store and when they know that I am calling to claim the keep me waiting in line for more than one hour and nobody pick the phone This is the worst furniture they don't care the customers
Excellent customer service!!!!
Great place
We had a great experience with Debbie! Debbie was very knowledgeable about the furniture and knew all the answers to our questions. Great customer service!!
Received shipment of two lamps. One damaged. Called store and was told that they would have to “investigate it” and get back to me by the end of the day. It sounded that the person I spoke with never had any experience on how to handle a complaint. Just said we have to investigate it. I then called and left a message with the salesman who sold the lamps to me to call me and have not heard from him. Not impressed
I had a few issue and the store manager made sure it was taken care of thank you
Eddie was great and very informative on the items we looked at. Great store
(Translated by Google) Very good (Original) Muy bueno
Excellent place with absolutely wonderful staff!! Bought several pieces of furniture and was given great discount!!! They delivered on time all great!
Update: Still dealing with the issues regarding a refund. They have continually tried to deliver goods and we continue to refuse them for various reasons which are applicable. Damages or them not even being to schedule a delivery when we are in town. It&'s gone so far that we are going to employ a lawyer to start litigation so that we can get a refund for products we paid for and never recived in new, undamaged condition. I urge you to take your business elsewhere. This is the aboslute worst customer service I&'ve ever experienced. We will never shop with Ashley furniture anywhere, nationwide, ever again. It&'s an absolute disgrace that a company would operate with such disdain for their customers. The inability to correct their mistakes is also very upsetting. It&'s obvious they only care about your money, so, spend it elsewhere.
We had seen the sectional (Filone) back in June but it was new and there was no warehouse inventory. Finally inventory in October. Dealt with Steve in Davenoort, Fl. Pleasant experience, delivery with in promised time frame. Decent quality product. We felt it was a good value for the price May purchase from Ashley again. Recently looked at accent chairs and was dumbfounded when told they have our credit card in file, just call in and place order..??? Huh? Never authorized them to retain it. Review would be a bit higher if not for that. Ashley, you can contact me to resolve this.
Great service
We bought the Watson Console table in the store and the salesperson was Amazing and the service was a WOW ..... we saw the table online and try to go to see in store my hushband go to the store in Osceola Kissimmee and he found it and buy it.... next day we receive a call from the vendor to let them us know when we gonna receive it I personal receive text messages .... wow ... Love It !!!! On Monday they call my hushband let him know the timeframe for the delivery on Tuesday and Tuesday they call my hushband to said a what time is gonna be the deliver .... and a few minutes later they call me and said we are outside from Ashley to deliver your furniture .. WOW WOW to Ashley and the salesperson and the service and the deliver guy...Best Experience ever and so quick deliver . We Love our new table is Gorgeous and go perfect in my entryway in our new home....
Great experience
James at the Davenport, FL location was a great help. He was very sociable and a great salesman. I will be sure to ask for him next time I need some furniture!!
They delivered two end tables that still smelled like varnish. They delivered the wrong chair and I returned it. They did not want to give me a return until I left the chair and was heading out the door. Go to Havertys instead.
My experience was quick and very satisfactory.
My salesman James was great. Very nice selection of furniture and accessories.
The Sales Associate, Steve J, was very laid back and had a No Pressure sales approch. At No time did my husband or I feel pressured into making a purchase. We spent several hours there. We did end up purchasing a new King Size bedroom suite and new matress, woth ease. Also, Big Thanks to Steven P! You have an excellent sales Crew and a Beautiful store.
Ordered furniture that went fine but still have not gotten wall hangings or lamps yet
Debbie knows her merchandise. She professionally showed my cousin and I all recliners so that we could make an educated decision. She also quickly found the dressers we wanted. We received the discounts quickly accelerating the sale . Thank you, Debbie!
I ordered a couch and coffee table in early September. The couch was back ordered for some time, but that was fine with us since we were in the middle of a move. The coffee table was in stock at the time, but we assumed the inventory would be set aside and held until our couch would be delivered. However, when the couch was delivered we were told by the drivers that they did not have the coffee table on the truck and that it was back ordered. I was irritated, but I understand things happen and people make mistakes. I called to see when it would be back in stock and when we could have it delivered. I was told that it would be in stock the next day and we could have it delivered a couple of days later. Generally with Ashley Furniture you get a text the night before confirming the delivery window. When I did not receive a text, I called to find out when my item would be delivered. I was given a window. I called later that day to check on the status and was told that they had no record of me having an appointment scheduled. I was frustrated, but again, I understand people can make mistakes. I rescheduled the delivery again for today. Again, I received no text the night before. Again, I called in the morning and I was given a delivery window. Again, I called later in the day to check the status and was told they had no record of my appointment. By this point, I just wanted my money back, since it became clear I was never going to receive my coffee table. However, I was informed that customer care could not process a refund and I would have to contact the store. At first the store told me I would have to drive over to them with my card to process the refund. This was unacceptable to me since I do not live close to the store, and I had already set aside three full days expecting my delivery. I was not going to be further inconvenienced. Finally, after being put on hold several times, the store manager authorized the representative to do the refund over the phone. While waiting for the authorization, the women I was speaking with informed me that my order was still back ordered and they had no idea when it would be back in stock. So after all of that waiting and frustration, there was never a possibility I would get my coffee table. Several of the people I spoke with told me that they generally do set the inventory aside when the rest of the order is back ordered, but they are not sure why that was not done in my case. Although most of the customer service reps were very helpful, I am only giving one star, because this whole experience was ridiculous. The coffee table should have been held until my couch was ready and I should have been informed as soon as the coffee table was back ordered rather than finding from the drivers the day I was supposed to receive it.
Customer service poor. Walked in and the salesman gave me the impression that it was a bother since all I wanted was a recliner. He showed me where the recliners were and when I wanted to ask questions he told me to order it online. I started looking around to see other options and saw sales people relaxing on the furniture on their phones. One even had her leg on the arm of a chair. Very unprofessional. When I was leaving I saw the salesman- his name was Mash telling someone that all I wanted was a recliner. The store at the loop where I purchased my living room and dining room furniture is much more for me. I did find a recliner at a competitor and it cost more but I was treated much better
Salesman wasnt interested in helping out now that he has made his sale and gotten his commission.
Once you are done purchasing your furniture at the store they are done with you. My furniture came in damaged and they were zero help. Told me to call customer service. When you call customer service you will be put on hold for over an hour. Very poor customer service. I will never buy furniture here again.
Good service,,,, vendors available,,,very nice place,,,
James Southers greeted me at the door, and then left me alone while I browsed for a couch. When I found one I liked he was helpful in describing its features and even carried a heavy side chair over so I could compare fabrics. We didn't buy the couch that day. But when we came back, we asked for him. He was friendly and incredibly helpful. The couch is now here, delivered on time, and it's beautiful!
Good selection, the help was knowledgeable. I was able to get a good fair price for what I purchased
Very helpful and courteous.
All of the sales people and receptionists are incredibly nice and accommodating!
James was great
The staff are excellent - friendly and professional. Also, the furniture quality is great.
I was having issues making a purchase online and went to the Davenport store to make my purchase. I worked with Cubby and he listened to my needs and made recommendations on what would work best for me. I ended up saving money on the sofa sleeper because of his recommendation. I was very pleased with how easy he made the process and his knowledge of the products. I will definitely be back to use his help in the future!
Purchased a queen size mattress on 8/6/2019Was scheduled for delivery on 8/16/19, 9:15 a.m.-1:15 p.m. At 11:33 a.m. but the driver never left a message. As we are all aware Scam calls are obnoxious, with no voice message, I had no idea it was the driver.Ashley uses a sub-contractor for deliveries. The driver knew that in accordance in with 'their' company policy they only had to stay for a period of 15 minutes. My next call was from their dispatcher 20+ minutes after the initial call. Oh, the left a message, a day late and a dollar short, the driver was gone. Had the driver done his job correctly and left a message, I would have had ample time to determine the issue and correct it. I was not given that opportunity. I even attempted to call the driver 4+ times to no avail. Not only did he not pick-up but the voicemail was the voicemail on the phone was not even activated. I contacted the dispatcher and requested to speak with a supervisor. After a 10+ minute wait, the dispatcher returned to inform me 'the supervisor was to busy!' What???I then Contacted the Posner Park, Davenport store. I spoke to a young lady, Julisa, for approx. 6 mins. I originally requested to cancel the order. After our discussion she 'claimed' she would work o getting the delivery scheduled for Monday, August 19, 2019. She would contact me o Saturday, August 17, 2019 and 'supposedly' started work at 1 p.m. I waited 'all' day...at 4 p.m. I started to search out the competition. By 5 p.m. I was able to secure a sale from their competition. I contacted Julisa and told her to cancel the order. At that point I was informed I had to go to the store for the process, I was unsure to believe it. At this point their 'Customer Service' was on fire for me.Got to the store and guess who was at the desk, Julisa, she inquired as to how she could help me. I told her I wanted to cancel my order The she inqured as to my reason (one of the managers was standing right there) when I told Julisa 'Horrible Customer Service' (the manager didn't even flinch), Julisa instantly realized who I was. She attempted an apology, which consisted of nothing but excuses and 'I was very busy and by myself'!In 48 hours I never saw one ounce of 'Customer Service'. I worked in the service industry for many years before be serving our country.Apparently, the CEO, Mr. Todd Wanek, and Founder Ronald Wanek, now make their money of off the backs of others and do not have their finger on the pulse of the American public or 'Good Customer Service'.Every American Company should understand and be able to recognize what 'Customer Service' is. So, Mr. Todd/Ronald Wanek, retrain your employee's and find new delivery sub-contractors.
Debbie was a wonderful host. Good attention is provided to the clients. There is a nice selection of furniture.
Purchased a queen size mattress on 8/6/2019Was scheduled for delivery on 8/16/19, 9:15 a.m.-1:15 p.m. At 11:33 a.m. but the driver never left a message. As we are all aware Scam calls are obnoxious, with no voice message, I had no idea it was the driver.Ashley uses a sub-contractor for deliveries. The driver knew that in accordance in with &'their&' company policy they only had to stay for a period of 15 minutes. My next call was from their dispatcher 20+ minutes after the initial call. Oh, the left a message, a day late and a dollar short, the driver was gone. Had the driver done his job correctly and left a message, I would have had ample time to determine the issue and correct it. I was not given that opportunity. I even attempted to call the driver 4+ times to no avail. Not only did he not pick-up but the voicemail was the voicemail on the phone was not even activated. I contacted the dispatcher and requested to speak with a supervisor. After a 10+ minute wait, the dispatcher returned to inform me &'the supervisor was to busy!&' What???I then Contacted the Posner Park, Davenport store. I spoke to a young lady, Julisa, for approx. 6 mins. I originally requested to cancel the order. After our discussion she &'claimed&' she would work o getting the delivery scheduled for Monday, August 19, 2019. She would contact me o Saturday, August 17, 2019 and &'supposedly&' started work at 1 p.m. I waited &'all&' day...at 4 p.m. I started to search out the competition. By 5 p.m. I was able to secure a sale from their competition. I contacted Julisa and told her to cancel the order. At that point I was informed I had to go to the store for the process, I was unsure to believe it. At this point their &'Customer Service&' was on fire for me.Got to the store and guess who was at the desk, Julisa, she inquired as to how she could help me. I told her I wanted to cancel my order The she inqured as to my reason (one of the managers was standing right there) when I told Julisa &'Horrible Customer Service&' (the manager didn&'t even flinch), Julisa instantly realized who I was. She attempted an apology, which consisted of nothing but excuses and &'I was very busy and by myself&'!In 48 hours I never saw one ounce of &'Customer Service&'. I worked in the service industry for many years before be serving our country.Apparently, the CEO, Mr. Todd Wanek, and Founder Ronald Wanek, now make their money of off the backs of others and do not have their finger on the pulse of the American public or &'Good Customer Service&'.Every American Company should understand and be able to recognize what &'Customer Service&' is. So, Mr. Todd/Ronald Wanek, retrain your employee&'s and find new delivery sub-contractors.
Good service - not a fan of the cushion on the couches and they are pretty much all the same. Other furniture is nice - I enjoy my TV stand
(Translated by Google) A lot of progress. Renew important lines. Very spacious. Good welcome. (Original) Beaucoup de progrès. Renouvellent important des lignes. Très spacieux. Bon accueil.
Great place, great salesman people and great furniture, thank you very much for your assistance. Barbara & Marco
Purchase a sofa March 2019, last month part of the underside support broke. Call Ashley Furniture they requested pictures of the problem, no problem I sent them pictures. I call the company a few times only to be left on hold. Follow up with a call directly to the store was told I could expect an answer on 24 hours...never received a answer. I then called the store manager at 1301 W Osceola Pkwy, Kissimmee Florida. I was told that she was in a meeting, I left a message asking her to call me...I guess the joke is on me, no call back from the manager. I don't think it too much to ask a Ashley Furniture to honor their Furniture??? If this is your best maybe you should consider a new line of business that's conducive to your skills!!!
Cannot speak for the Davenport store but I am extremely disappointed in the Lakeland store and they did themselves a huge injustice by messing up my order. As somebody in home sales I could have easily brought in multiple customers and sales for them but they screwed up. I will never ever buy any furniture from Ashley again nor will I refer them.
Super nice folks, no pressure sales and do everything they can to make it easy to buy. Definitely will buy from them again.
Well I waited to write this review until I received my furniture. The service received at the store was nearly close to my expectations. They need some serious customer service training and they need it pronto!! It was horrible, and I left actually frustrated on how I was treated and the whole experience. Then two weeks later I received the furniture and well.... drawers on dresser are not aligned, do not close properly, also the chest drawers did not bring the handles. So they called support, right in front of me, when they told her the issues, she was like &"oh Really&"??... well she said someone would call me within 24 hours to set up an appointment to fix it, two days later haven&'t heard from anyone....will keep you all pousted. Well as of today, nothing has been solved, please note, delivery of furniture was on June 22nd.... still dealing with the poor customer service, and still without handles on drawers and a chest with drawers that don&'t close.... will keep updating, hopefully it will get resolve soon....
Found what we were looking for and then some. Hopefully delivery is better than last times 1 AM delivery.
On 7/14/19 I bought a new bedroom set (headboard, footboard, rails, large dresser, and two nightstands - all for about $2k) from this Ashley Furniture Davenport location. It was delivered one week later. I upgraded to the supreme delivery service (whatever they call it, for $200 they will bring everything in, assemble, and arrange it in the room). The delivery men were awful. They hardly said two words to me the whole time and they left my front door open for an hour straight; no matter how many times I got up to shut it they would find another reason to go back out and leave it standing wide open (even after everything was carried inside!). They never made any attempt to be polite or civil. That's fine though, I just sat on the couch and kept out of their way. After about an hour, they were done assembling and started taking boxes outside to break down and put in the dumpster. During this time I go in to my bedroom to check how everything turned out. The first thing I notice is that the furniture doesn't fit in the room the way they set it up. That's my fault for not measuring, but the guy could have said something like, "hey if we put the bed and nightstands on this wall, then your bathroom door won't open - is that ok?", to which I would have said "nah that's not gonna work let's do it on the other wall". That obviously didn't happen so I've had to move things around by myself. Besides that, there were several small dings and imperfections in the furniture, which is disappointing but probably something I would have to live with no matter where it came from. Even worse, the nightstands both wobble and are uneven, and the drawers on the dresser don't slide out easily like they did in the showroom (they don't even seem to push in all the way; it's like the tracks are not installed properly). I was waiting for the delivery men to come back inside so I could point this stuff out but I never got the chance. While I was inside inspecting the furniture and waiting for them, they finished breaking down the boxes (and left a huge amount of garbage and debris in the yard that I had to go clean up) and then got in their truck and left. They never said they were leaving, never had me sign for anything (I'm 100% certain they are supposed to, so they must have faked my signature, which sounds absurd even to me), didn't ask if I was okay with everything, nothing. Not that it matters, but as unhappy as I was, I still had money out to tip them and couldn't even do that. The guy even left his open box cutter on my floor along with tons of trash (small pieces that they didn't want to be bothered with picking up). When I got a follow up call about the delivery an hour later I conveyed all this to the customer service rep. She then scheduled me for a technician to come out FOUR WEEKS LATER to check the drawers and nightstands. As of today 7/28/19, I'm still waiting to be able to use my $2,000 furniture (what's the point in putting everything in the dresser if I'll just have to take it out again so they can fix the drawers?) and will have to deal with another Ashley Furniture representative coming in to my home and probably treating me like I am an inconvenience to them. I'm really disappointed in the whole experience and wish I would have spent a little more money and bought everything at a nicer store where I might be treated with respect.
Very disappointing on the service and the miss information. I spent over $13,000 in this store. Not only are they happy to take my money but they make it appoint to add all the insurance on your furniture, but when you need them to come and fix something that they messed up in the first place no one knows who/how to have someone come and fix it. After spending $13,000 cash I went back bought additional furniture. Was told by the sales representative mash I could have it returned if I was not happy with my order. I get home after working all night and see the stools at my counter are too high. So high you hit your knees on my counter top. I call and the first thing I get told is once we deliver WE DO NOT RETURN!!!!! After speaking with a manger and the sales rep mash I was told there was nothing that can be done, and that they can not have anyone come to my home to pick up the merchandise, and so my husband and I decided to tell them how about we drive to Tampa and bring them to your warehouse and pick up the right size stools?, and of course that was the best in the world right????!? I THINK NOT after a long night at work my husband goes to return/exchange and brings them home.10am Tuesday. which I was happy with because at least now I have stools that fit.. . THIS IS THE BEST PART I get a call from Ashley’s dispatcher at 5pm that the truck is outside of my house to pick up the merchandise they said could not be picked up once it was delivered!! Very disappointing I would not recommend anyone to this store location. I also recommend doing research before you purchase from them. This also happened to my mother where she purchased a piece of furniture. Got the text message they will deliver and time frame they will arrive. Guess what they never showed up. Happened to be the store sales representative lost her paper work. Smh. This store needs to have a store meeting and get all of the workers to understand the importance of their jobs when it comes to customer service and misleading clients. I love Ashely’s furniture I alway’s have after this I will never step foot in another Ashley’s. THANK YOU FOR LEAVING A BAD TASTE!!! NEVER AGAIN.
I bough furniture from Ashley furniture a year ago it was supposed be leather living room furniture but it's peeling now not leather at all spent 5,000 on it Ashley furniture sucks don't buy from them
This was my first and last Ashley Homestore experience! Yes the instore experience was amazing but after that you can forget about it. Out of the 6 items we bought we had issues with 2. Paying such a premium price there shouldn't be any issues to start with, but we are going on 4 weeks of waiting for a "technician" to come out before they can do anything! One of the items is probably a simple fix, but the other has a piece broken off and should have been replaced IMMEDIATELY upon notification!!!! We've talked to "customer care" 1 time each week and it's always at least an hour wait just to get someone on the phone. I'm also starting to wonder if there is even a store manager here as we have gone back twice to talk to someone and they never seem to be there. Also, their products are made in Vietnam, not the USA. Long story short... If you expect customer service I would shop elsewhere.
Great experience from sales to delivery. Very pleased with the furniture and the men who assembled and delivered our furniture couldn’t have been any nicer. Will buy from Ashley in the future.
Ashley Furniture experience was horrible. Delivered damage furniture. They tell me they will replace it. It take 2 weeks for another delivery day. I Wait all day and no one shows. Not a phone calll or anything. When I go to hell I'll them Ashley Furniture sent me damm them.
Was really excited to go furniture shopping, and pretty thrilled with how the furniture looked. That’s about the only good thing Ashley has to offer. We ordered a a desk set and picked it up with no issue. We then ordered a bedroom set and the sales man ordered the wrong color. Once it was delivered, and we realized it was the wrong color, I called immediately and was told I would get a call back. 3 hours later, still no call back. I took it upon myself to go up to the store I bought it from and the salesman was trying to dodge me. Finally was able to get down to brass tax, and the correct night stands we’re back ordered a month and the bed was going to be dropped off 2 weeks later, even though on the initial purchase of the bed set, they could get it out the very next day. I have tried to get them to pick up the old set at least, and they couldn’t even do that for a week and a half. This was handled completely unprofessional, and I will not shop at this store or chain again.
I had such a wonderful experience with Debbie L. She was exactly who I needed to see without even knowing it. She made my order super simple, she was very upfront, and just accommodating in all ways she could. The store is well kept and all the other associates were very friendly. We are very happy with our purchase.
Was a very good experience very friendly and good deals sales person was very helpful
Do not shop there, they LIE through their teeth and tell you their products is not found on line at all and tried to CON you for big bucks. Your better off double checking on line for pricing, you will be surprised to see that on line pricing is much much lower than the Ashley Furniture store so called SALE pricing. It is a SCAM store pulling in suckers for their own GREED profit. Check out the Awesome Party Time sofa, they told me, IT'S NOT available on line because its so new, and they claim I get an awesome bargain price of $3700 for two pieces. I walked out the store because I told them my budget was $2500 and they told me I can NOT do it for that price. I found on line for only $2700 for THREE PIECE, Sofa, Love seat, AND Recliner AND warranty included, FREE Shipping too. !!!
Loved looking around and wasnt busy
Bought our entire living room set from this location. Our salesperson, “Cubbie,” is one of THE nicest and most caring people we’ve ever dealt with. Delivery was quick except for one table that is on backorder and will be delivered in a couple weeks....all of the salespeople in this location are nice....and helpful to not only the customers, but also to each other. The delivery was awesome, with updated texts sent frequently as to the arrival time and the delivery guys were GREAT! Thank you to everyone, but especially to Cubbie!!!
Daniel was very helpful and informative. I would definitely return for all my furniture needs. Thank you.
We went shopping for a 2nd bedroom set, upon arrival at the store, the gentleman that waited on us was very nice. I had found the dresser,,nightstand online, but when we found it on the sales floor the price was a lot higher than what I had found online. The Salesman honored the price. We then said we needed a mattress and box spring, the salesman was LOST!! After getting someone else over to help him, a very pushy sales lady tried her best to sell us a set that was out of our price range. When we stood our ground about which one we wanted, the look she gave us made us feel like we were trash!! We had our delivery and upon arrival low an behold, NO BED FRAME!!!! I had asked the salesman 3 times to assure that the bed frame was included!! After a call to the salesman who took the call and said he did not understand what happened, but would look into it and call me back. He never called me back, customer service called and said we would have to order a frame and pay for it! Finally after much arguing about it, they agreed to deliver us a bed frame but we would have to put it together ourselves!!! After we had originally PAID $140 for delivery. Also upon delivery, one of the dresser drawers was broke, the driver did everything he had to do to get a new drawer ordered, except Customer Service forgot to order it. Once again after several phones calls the drawer was Ordered and sent out UPS!! Not happy about our experience and not sure if we will be back.
I ordered a dining room table they have tried 3 times to deliver this table to me and all 3 deliveries have failed as follows 1st delivery - table was broken 2nd delivery - table came with wrong screws 3rd delivery - after being told that due to problems with my previous deliveries this order will get VIP treatment the table came with only 2 legs!!! It has been 4 weeks since I placed my order and I’m still waiting for my table
Ordered a platform bed from Ashley Homestore. What was delivered was the correct frame, but for a box spring not a platform. The deliverers didn't speak any English so they did not even understand the problem. I had to drive to the store we purchased the bed from and the manager took pretty good care of us and ordered a bunkyboard to convert the frame for us for free. It did take another 4 days to show up, but the problem is now fixed. Good prices, good products, the manager had good customer service, but the rest of the staff lacked behind.
Ashley Furniture proved to be a very efficient and reliable store. Good quality furniture at reasonable prices. Delivery service was very prompt. Personnel friendly and helpful
Well I waited to write this review until I received my furniture. The service received at the store was nearly close to my expectations. They need some serious customer service training and they need it pronto!! It was horrible, and I left actually frustrated on how I was treated and the whole experience. Then two weeks later I received the furniture and well. . . . drawers on dresser are not aligned, do not close properly, also the chest drawers did not bring the handles. So they called support, right in front of me, when they told her the issues, she was like "oh Really"??. . . well she said someone would call me within 24 hours to set up an appointment to fix it, two days later haven't heard from anyone. . . . will keep you all posted
Lori was really helpful!!! Excelent Service!!
The staff is super friendly in store especially the girls in finance, however, I purchased an entire bed set (frame headboard footboard nightstands and even an Ashley brand memory foam king mattress) and was told several times I would not need a box spring as this was (supposed to be) a platform bed. I verified twice with James (our sales agent) and even asked about the platforms under the memory foam mattresses on display and he assured me I wouldn’t need it. Issue 1: the delivery date was a full week after purchase. 2: timeframe was 2-8pm and they arrived at 830pm with no previous notice of being late. 3: after bed assembly, the delivery guy asked if I had a boxspring! No! I was told I wouldn’t need one! “Oh, ok! They probably just forgot to add the slats, no problem, just sign here and call them in the morning and they'll bring you the slats!” 4: the call led to be informed that I should NOT have signed but instead refused the product, slats had to be picked up from a warehouse two hours away from my home. this entire ordeal has been a huge disappointment and the bed still isn’t right and I’m just so upset about having paid so much thinking I was getting amazing quality and customer service when it’s all just another sale to them.
UPDATEI purchased this table at the end of January. Five months passed and they kept sending tables with defects every single time. Even I requested that I need my table unpacked and come with a box. They still send me already assembled ones and each one has this or that kind of problems. I wondered if it is because the warehouse wanted to get rid of those damaged inventories. I don&'t have anything sitting in my home and I have an email receipt that the delivery guy picked up the one sitting in my home and I never accept any table after that. But the warehouse is saying that they need to pick up the table first. With the fact that I send the copy of receipt to one of store employees three weeks ago, the store and warehouse still haven&'t figured out. This is being ridiculous that they don&'t even track the delivery and pick up. It has been five months, it is still unsolved. Good job Ashely home furniture. Kudos to you...This is what we received from Ashley: a coffee table with numerous scratches, uneven paint, even patches. When we contacted the customer service they refuse to admit it is a defect and refuse to return or exchange unless the technician checked. It has been 5 days and has not heard back from the customer service in regards to the technician appointment date. Ashley is taking advantage of customer&'s trust with defects, if you did not check throughly at the time of delivery, you stuck with defects. This is fraud, and this is unacceptable! All customers who shop at Ashley, make sure keep your eyes wide open and please avoid Ashley if you could.
My experience at Ashley Furniture Store in Davenport 33837 was above and beyond awesome. My sales person was Daniel DelValle. He was patient, helpful and very knowledgeable in helping me choose furniture for my entire house. I was running late past closing time and three other staff chipped in to help finish the process. I appreciate great customer service and I highly recommend this store.
Debora is an friendly, knowledgeable salesperson. She makes us feel welcome, appreciated. The store is nice, clean, inviting. Inventory and prices are hard to beat.
Easy in, easy out. . . my sales associate (Ms. Jackson) was the perfect combo of attentive and helpful without being pushy. Furniture was delivered within the time frame specified, and I was pleased with the whole experience. 10/10, will definitely buy from them again, as well as refer others.
Nice and friendly service
Debbie the salesperson was amazing. The store is beautiful. She helped my daughter get what she needed and loved.
Good customer service, they make their own furniture that is delivered with care. The sale person helps to find what you need within your budget.
Good service. Furniture came in time and was exactly what we expected.
The sales person in the store was decent but I’ve been waiting days for my patio furniture to be assembled they have been to my house twice and the two times they didn’t have the screws to put the furniture together. Costumer service is horrible I don’t know what they are doing in there warehouse but they need to get it together. I will not be buy anything more from Ashley’s. I don’t have they kind of time to waste to keep finding time to be home for them to fix things.
They let you look around without being bothersome. When your ready, they answer your questions . I'll go back
(Translated by Google) Disorganized (Original) Desorganizado
Love my bedroom set!! Price was smooth.. seller was excellent. Ty
Nice displays, very helpful sales staff, good furniture for the sale price!
Good
Jim made furniture shopping for our new home a dream experience. We were able to find everything we needed. He was extremely patient and helpful. He went above and beyond. We will definitely be back. We recommend coming to see Jim at Ashley's. They have gorgeous, quality furniture. We are very glad we chose Ashley's.
We have purchased Ashley furniture for all our homes and the buyers always buy the home furnished because furniture shows so well. Our experience with Davenport Ashley has been so pleasent. Daniel has been so helpful and the sales managers are also very nice. I feel the prices are very good because they always have a great sale going on. You will love shopping at Davenport Ashley👍
Thanks for the excelent Service of James Southers
Amazing and super friendly people here! Debbie L. Was great, patient and helped us with pricing and helped us find the right sectional that we were looking for. I really can’t enough of truly how patient she was with me. The financial girls were awesome and we had great conversation not only about my purchase but of our kids and how well behaved they were to home schooling and even talks about credit. I’ll definitely outfit the rest of my house here at this location in Davenport!
As first time furniture buyers it was very easy going and we did not feel pressured at all into a sale. Daniel was very friendly and helpful, and really knew his stuff when it came to buying a mattress. I would reccomend him to anyone looking to get something new for there home.
Came to buy a chair for me.We put My recliner out to the street. But no chair for me today.The spouse got a new kitchen table and six chairs,a dresser drawer,and a King size Head board with side boards and feet. Daniel had to do double duty today explaining to my spouse every thing in Spanish and English to me. Daniel explained everything well. This is our first time in your store. Your I Pads our old and take a long time to work
We had Debora as ours sales person and she was so much help. We told her what we were looking for and was able to find exactly what we were looking for for our office space. Thank you Debora Santiago.
Takria Jackson was a wonderful sales person. Very knowledgeable , courteous, helpful and gave us a great price. Thank you we apreciate you
1st I wasn&'t asked what day would be convenient I was just told what day it would arrive... so I have to take off work to make sure I&'m home to accept the delivery. I paid close to $500 for a $340 dresser. I take off work missing out on $135 of hours. So I&'m looking at an expense of about $630. The truck arrives within the window which is great! Except they brought the completely wrong dresser. They assured me customer service would reach out to me within an hour and in the meantime they would go pick up the correct dresser and be back within an hour as well. 3.5 hours later I&'m tired of waiting all day having missed my shift and still no dresser. So I call customer service and the girl I get ahold of chuckles and exclaims that the drivers flat out lied to me and not to expect them to come back and there&'s nothing she could do to help me and to go to the store the next day. Well after being told they weren&'t coming guess who showed up at my door another hour later? Yep. The delivery drivers! This time they brought the correct dresser (pictured below) which i clearly wasn&'t going to accept. So yet again they assure me somebody would reach out to me to make this right. Well nobody calls me till the next day and they only call to schedule another delivery. ( another missed work day ) so now I&'m out $760 for a $340 dresser. I explain the frustration to the girl on the phone and she says all she will offer me is $35 off..... that is an insult. Then my sales agent calls to see how I&'m enjoying my new dresser.... I explain the situation again and he says that it&'s not their fault it&'s the warehouses fault and hurried off the phone without any sort of offer for resolution. So here I am living out of a duffle bag wondering how much money this dresser will end up costing me by the end of this.
I went there to purchase some furniture for my new home out Fl. I picked dining set, my bedroom set my daughter picked out her bed. Also picked sofa.delivery was crucial as I was traveling to NY in couple days. Salesman took forever to get order written up. Mind u as u enter store everywhere they have signs that state 25% off & an additional 10% more. There was no discount ,they brought my daughter wrong bed knowing that her bed was not in stock he sent a much cheaper delivery was 12:00 midnight.This place sucks. Oh by the way he tried to apologize 4 sending wrong bed he knew he didn’t have the correct bed in stock but he rather be conniving n sent a different bed. Just to get out $. Very unprofessional in this establishment.
Dan Del Valle very helpful
The choices are many and the salesman was excellent. He showed us what we were looking for and left us brouse on our own. Prices good and financing easy
It’s a always great to be treated by professional sales individuals. I am super satisfied with Ana and Katherine.
profecionals
We bought an entire apartments worth of furniture from here about a year ago. It was fine- except for the fact that they said the window was from 9-1 and they came at 6:30 am with no warning except a call when they got to the apartment. My boyfriend had to leave work early to meet them. Fast forward a year later and we went back in just to browse. The guy we dealt with was SO PUSHY AND ANNOYING. He sat at the front and said "if you need anything I'll be here" then proceeded to follow us around the entire store to explain EVERYTHING we looked at. We told him we already bought many things from there and if we needed him we would tell him and he still continued to follow us pretending to walk in front of us as if we didn't notice. After being in there for 3 minutes we made a B line for the door and left. Such an annoying experience and has happened to us almost every single time we've been in there
I bought a bedroom suite in Oct 2018 - the delivery men assembled the queen bed and base. Only afterward I saw that both night stands were damaged : DISAPPOINTED that something like that would be delivered and I have to PAY for it! Then, when moving two months later I discovered that the base was missing 3 support legs. I reported this on 28 Feb 2019 and was promised that they would be delivered within 3 weeks. It is now 5 weeks - NO DELIVERY yet and struggling to get hold of a customer care agent to help me . Will NEVER, if I can buy ANYTHING from this company again !!!!
Our sales person Debbie Lutes has helped us before and when we finally got to settle on the property after hurricane Irma we came back to Debbie to replace our furniture that was damaged. She took excellent care of us.
Great
If I can put 0 stars I would. Absolutely horrible, they took my money on February 9th and told me my order would be delivered on March 11th, when I called on that day to see if my order was ready to pick up, I was told they never placed the order but took the money. I was then told it can be delivered in two weeks and was called while away on business that I can pick it up today April 3rd. When I went in to pick it up they told me they are doing inventory and nothing can come in or leave the store. I spoke with the manager Anna and she was so rude and nasty to me and my wife. We couldn't believe it because we purchased our order almost two months ago. I would NEVER recommend this store to anyone the customer service is horrible. If you spend your money they will take it and hold your items hostage or simply not give it to you at all. Ashley's furniture is a horrible company, I'd rather shop Haverty's.
The salessal Roberto was very helpful and cordial. Thank you
Our sales lady was very good and know her stuff. Bought a couch and chair it was incredible and price was very good
Flawless service by Roberto.
Dont have organized stuff.allway witg false information.wont recommends to any body.how ever sales person was helpfully professional .good luck people HAY QUE BOCHINCHE
We got the exact same bedroom suite furniture at the Kissimmee location for over 1,200 dollars less. The manager at the Davenport location told us multiple times that we could not get a better deal anywhere else and at one point told my husband he was wrong & was very defensive & rude. They quoted us $4,600 for a set we purchased at the Kissimmee location for $3,300. Do not go to this location. Take your business elsewhere.
Lori was lovely to work with...very helpful and we were delighted with our purchasing experience.
Don’t buy in this store anymore , I spend a lot of money , they did the delivery and they forgot all the living room pieces, when I went to see the dinning room table it was all scratched because of the drill they use to build it , one of the dinning table chair was broken . I call the store the girl that answer the phone was screaming at me so mad telling me is not her fall because is the delivery guys not her , this is crazy and then the store people they don’t help you . I call costumer service they don’t want to exchange the table. Please don’t go to this store they only wants to take the money and they don’t help you . I am going to get help from consumer affair and if they don’t help me either I will get a lawyer I have all the pictures the phone calls and a lot of proofs. This is a nightmare. I hope this don’t happen to you guys.
Lori Hill and Debra Lutes were very helpful. Store very accommodating to furnitureI needed and no sales pressure which is great.
The staff was very pleasant and courteous.
Great experience. Happy with my choice of a recliner. Salesman was great
Best place ever
This is what we received from Ashley: a coffee table with numerous scratches, uneven paint, even patches. When we contacted the customer service they refuse to admit it is a defect and refuse to return or exchange unless the technician checked. It has been 5 days and has not heard back from the customer service in regards to the technician appointment date. Ashley is taking advantage of customer's trust with defects, if you did not check throughly at the time of delivery, you stuck with defects. This is fraud, and this is unacceptable! All customers who shop at Ashley, make sure keep your eyes wide open and please avoid Ashley if you could.
This is what we received from Ashley: a coffee table with numerous scratches, uneven paint, even patches. When we contacted the customer service they refuse to admit it is a defect and refuse to return or exchange unless the technician checked. It has been 5 days and has not heard back from the customer service in regards to the technician appointment date. Ashley is taking advantage of customer's trust with defects, if you did not check throughly at the time of delivery, you stuck with defects. This is fraud, and this is unacceptable! All customers who shop at Ashley, make sure keep your eyes wide open and please avoid Ashley if you could.
Amazing customer service 🙌. We ended up buying a living room set. You should ask for Renee DeSoi she was very helpful and nice. I can't wait for it to be delivered. ❤️
Best service ever! Highly recommend! Will be a returning customer
Best place to buy furniture they help me a lot also give me a good price,I love it highly recommended! You will not be disappointed.
Great customer service ,excellent work ethic, manager was always checking if we were happy I definitely recommend this Ashley.
(Translated by Google) Very good products with very good prices and excellent service ... (Original) Muy buenos productos con muy buenos precios y una excelente atención...
Dan was excellent and I will buy furniture from im in the future.
If I could give this store ZERO stars I would! On the 17th of February we went in looking to purchase living room furniture. The moment we stepped in we were greeted as per usual but then contacted what felt like every 5 minutes after. I won’t use names but the woman that ended up being our salesperson hounded is throughout our entire time in the store. Every time we sat on a couch she would approach us. Once we picked one out we wanted to find a coffee table, mind you we had our kids with us which makes it all that more difficult and she wasn’t helping by making suggestions she would simply ask every time we looked at something oh you like that? Let me pull that up for you. We were so rushed. In the end we got our couch and coffee table scheduled for delivery 10 days later for Wednesday the 27th. Fast forward to delivery day and the couch arrives totally destroyed. I took pictures and I was told I would be contacted by someone from the store or a customer service rep for a reschedule. 2 days later and nothing so I messaged our salesperson directly because she said we could if we had any questions or concerns. Instead of being apologetic or empathetic she just plainly replied with we can reschedule for March 16th or 17th. 2 weeks?! I had to wait another 2 weeks! I held my tongue and rescheduled. My husband on the other hand was very upset with how everything was being handled and decided to go to the Osceola location to cancel the reschedule and get a different set entirely. Wow what a world of a difference over there. They were absolutely amazing and they helped us even though the Davenport location did the most shady thing! Knowing we were canceling our order they charged it out anyways which they aren’t suppose to do until the items are delivered. So now the funds couldn’t be refunded and the Osceola location had to eat the difference so we weren’t charged for the couch we weren’t getting anymore. On top of all this our original salesperson LIED that the couch we had originally chosen was being discontinued and that if we didn’t purchase it that day there was no guarantee that we would be able to get it. I hope management sees this review and makes the necessary changes in the way they run their store because they are running it like crooks.
Steven was really helpful, and explained everything about our purchases. Enjoyed shopping there and everyone was friendly.
I was not looking for anything, but the person I was with asked lots of questions to the sales person, who was very nice but totally unhelpful.
Service customer was great
I ordered a bedroom dresser/mirror and bedside locker on Wednesday at about 7.30pm. It was delivered on Friday morning at 11am, by two very pleasant men, who fitted it all upstairs in a matter of minutes. The price and quality of the item are excellent. The salesman was very helpful and took a lot of time to secure the items we were looking for at the best price. It was our first time in the store and we are delighted with the product and the service
Takria was great, as well as the general manager. Delivery of new item and service tech visit for previously purchased item scheduled quickly.
Takira with Ashley Furniture was AMAZING! She helped us with everything and made our furniture buying experience EASY and enjoyable! I would highly recommend!
BEWARE!!!!!!! DO NOT BUY FroM THIS COMPANY. THEY DELIVER DAMAGED AND FAULTY GOODS AND DO NOT REPLACE THEM. ALL THE OTHER REVIEWS SAYING THE SAME ARE GENUINE. THEY DID IT TO ME WITH A BRAND NEW SOFA!!! THE STAFF LIE TO YOU, SAY THEY WILL DO THINGS THAT THEY HAVE NO INTENTION OF DOING. JULISA SANTOS LIED TO US THEN WOULDNT ANSWER HER PHONE OR EMAILS AND JUST IGNORED US!!!!! YOU COULD NOT IMAGINE HOW UNPROFESSIONAL AND DISHONEST THESE PEOPLE ARE!!!!!!!! First impression! We Walked in this massive multi million dollar store. 4 staff at the reception area were playing around and making so much noise it was like they were having a party and ignored us. We walked around the corner, 2 staff were rubbing each other as if they were going to make out in front of us and ignored us, the next member of staff we walked past was face timing with 2 phones walking around, also ignored us, the last guy we passed didnt even look up, he was sat at a desk listening to music through his earpods!!! U.S. CUSTOMER SERVICE....WELL YOU CAN STICK IT WHERE THE SUN DONT SHINE IF THATS WHAT YOU CAN EXPECT!
Worst experience ever! Delivered a defective chaise and a ripped sofa. Initially said that we would have to wait 2 weeks and have someone come out to see if it can be repaired or if the have to replace. Now no one will call us back.... I mean no one. SO I am stuck with defective merchandise while they decide when they are going to do something about it. STAY away. There are simply to many posts about this exact behavior to deny that most complaints have to have some merit. I wish I had done my research.
WORST WORST WORST SERVICE EVER FROM ANY FURNITURE STORE !!! POSNER PARK LOCATION IS THE ABSOLUTE WORST... SECOND TIME BUYING FROM THIS PARTICULAR LOCATION (TRYING TO GIVE THEM A SECOND CHANCE).. JUST OUR LUCK THEY DID IT AGAIN !! WORST DELIVERY SERVICE CONSTANT ISSUES WITH THESE PEOPLE ! WE'VE SPENT THOUSANDS OF DOLLARS THERE TO BE THIS FRUSTRATED!! WELL NEVER AGAIN ASHLEY!!! YOU HAVE HORRIBLE SERVICE!!! WILL NEVER GO THERE AGAIN..!!!! WE RECOMMEND YOU GO ELSE WHERE FOR YOUR FURNITURE NEEDS !!! DROPPED OFF OUR FURNITURE STILL IN THE BOX LEFT WITHOUT OUR SIGNATURE DID NOT DELIVER OTHER ITEMS ON DATES THEY SPECIFIED STILL WAITING ON PIECES TO COME IN !!! SO BEYOND DISAPPOINTED
👎🏽👎🏽👎🏽👎🏽👎🏽 So I purchased 2 foundations, 1 queen, 1 full a full mattress and a full sleigh bed. Delivery was smooth but I noticed that when I placed my queen mattress on top of the queen foundation the bed was too high. The delivery guys had just left so I was unable to contact them. I called the store and they which is located in Posner park and they basically said that I was screwed. So I called customer services and they basically said the same thing, I must contact the purchasing store and speak with the manager. I called back to speak with a manager and he/she was in a meeting that’s lasted 2 hours. REALLY 2 HOURS. Again they basically said I was screwed. I should’ve just stuck with my original plan and shop at RoomsToGo, but since Ashley is closer I decided to shop there. BAD MOVE. I was never told to inspect the furniture that they is no refund. Lesson learned. I’ll take this lost but will never shop at Ashley’s furniture again. Buyer be ware before you sign off on your furniture from Ashley please inspect and refuse before you sign, if not then you’ll fall victim like I did. Sales team should advise buyers of policy. Thanks as Ashley furniture and Debbie Lutes for the intel
10 days later. I had asked for a regional manager to call me. I asked multiple times to two different people. Still no call so I called corporate and after waiting on hold 20+ minutes they said that there were no notes about a regional manager returning a phone call. The rep did say she would forward it to the regional manager or store owner.
We purchased a sectional, a cocktail table and end table. The sectional was delivered and was not the layout we ordered. We understand mistakes happen but it took us 40 minutes to get someone from Ashley's on the phone while the poor delivery guys had to stand here and wait. Customer Service wanted us to refuse the delivery which meant we would have no sofa for who knows how long. It took them a month to deliver the incorrect one. Finally after arguing with customer service and our salesman, Hector, they decided to leave it here. Hector told me to come in on Sunday morning at 11:00 to straighten the mess out. I was at Ashley's promptly at 11:00. No Hector. The other sales people texted him and called him. No response. Finally someone told me, he came in but forgot his wallet and went back home! He didn't arrive until 12:00 and told me he had an emergency! Totally unacceptable! The two tables we received our rough and unfinished. I actually got a sliver when I dusted the cocktail table off. Again, it took at least 4 calls to get through to customer service. I was on hold for 22 minutes and then disconnected. Finally on the 4th try I got through. They are going to send a tech on February 18th!! Amazing! Horrible customer service!! Frustrating!!!
Another terrible experience at our expense. We paid $200 for premium delivery only to discover they destroyed half our furniture during assembly. Screws over-tightened so hard they busted through the wood on our chairs and the back boards were not screwed squarely into the wood, causing splits in the wood and a loose flimsy backboard on a $1000 dining server. I could done it 10x better myself. Customer service is a joke, they will never come back to change these items. I can only hope synchrony bank will pursue a chargeback. I won't pay a dime until these items are resolved to near perfect satisfaction. DO NOT BUY unless you don't care about your stuff.
Another terrible experience at our expense. We paid $200 for premium delivery only to discover they destroyed half our furniture during assembly. Screws over-tightened so hard they busted through the wood on our chairs and the back boards were not screwed squarely into the wood, causing splits in the wood and a loose flimsy backboard on a $1000 dining server. I could done it 10x better myself. Customer service is a joke, they will never come back to change these items. I can only hope synchrony bank will pursue a chargeback. I won&'t pay a dime until these items are resolved to near perfect satisfaction. DO NOT BUY unless you don&'t care about your stuff.
The sales staff was great but the service after the point of sale was embarrassing. 1) Delivery day. I have small space at the front of my house. Its tough to get furniture in but possible. I have done it myself. The delivery crew made a half hearted attempt and said they couldn't get it in. I suggested trying another approach, they didn't want to try. I offered to take the doors off, they said it still wouldn't work and wouldn't even try. 2) Corporate customer service. Waited on hold for 15+ minutes first. Then spoke to Stephanie who just argued with me. I told her I felt they were lazy and she responded by saying I was the 9th delivery of the day out of 14-16. Told her that was not my problem but she still tried defending them instead of trying to set up another delivery. 3) 2nd visit to the store. I went back to the store and spoke to the manager, who was wonderful. She set up another delivery a week later with another crew. 4) 3rd visit to the store. I realized I had no furniture so I went back to see if they could deliver it today or tomorrow and had the displeasure of dealing with the store manager JEFF (whom I see has another bad review here). I was told right off the bat no, there were no add ons for the day. He asked why the delivery was rescheduled in the first place so I explained what the original issue was. Jeff pulls out a tape measure and measures the couch then asks me the measurements, which I gave him. I told him I had been able to bring in furniture before but he kept doubting me. He asked me the measurements again so I said I just gave you them. I asked if they could work on moving up the delivery date and he said he didn't want to waste truck space if they couldn't get it in. He was so hung up on this that he completely missed the point, he was more concerned with wasting truck space then he was with satisfying the customer. I even told him I'm sorry you think my order is a waste. I came in to move up the delivery date and all he talked about was truck space. I told them all I wanted him to do was see if he could move up the delivery to today or tomorrow but he refused to even make a phone call. I said fine, next Saturday is ok but I want it first thing. He said he couldn't do that, something about there not being a down payment. I had to pull out my phone and show them where the down payment was made. Still he did nothing to help. Then I had words with him and he threw me out of the store so I asked for my money back since it seemed like he was looking for a reason not to sell these couches. I told him to have his boss call me that day and they couldn't even do that. How hard is it to make a simple phone call! I will never, ever shop there again.
Had a fun time shopping but a horrible experience. My furniture came scratch and broken, and my mattress so hard that I feel like im sleeping on the floor. The only person that has really cared about my issue is Lorna. Very sweet lady, however the rest of the staff and sales person just blows me away. All I need is for my issue to be resolved. This furniture is not cheap, now I'm stuck with a high bill, and sad about my furniture. Once the furniture was in my house and my son received it damaged which he didn't know I called the store and went into the store but they said that their policy could not allow them returns or refunds. After so many years I will not be shopping there again. Very disappointed.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
