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Ashley Store Birmingham, AL
Ashley Store
Store hours
Open today: 10:00 AM - 07:00 PM
About Ashley
The Ashley Store in Birmingham, AL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Birmingham, AL is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Stearns & Foster and PURPLE—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Tyler Ray is the best.
Ask for Aileen!
Mia and Dillon are the best! Go see them they will fill your cart with great savings and beautiful pieces! Thanks yall!
Lynn is the best!!! Making a major purchase like this can be scary but she made it smooth and seamless. If you go to Ashely in Hoover, look for Lynn!!!! Merry Christmas & thanks from Tac!
Had the most amazing experience with Lynn Shepard today. So excited for my Christmas gift soon to come!!
Mark Eaton was phenomenal! We bought a tempurpedic bed and dining room table & chairs. He took the time to explain everything to us. Highly recommend him to help you with all your furniture needs!
Craig was very helpful
Mark was awesome. He made the whole process easy , fast, and efficient.
Craig was very helpful in helping us to find the right sectional for our den
Terry did a wonderful job with making my purchase smooth.
Katie was amazing. She helped us find the perfect furniture and was so upbeat and knowledgeable.
Mark was very helpful in finding exactly what I was looking for!
Mark was excellent
Terry Henderson was an awesome to work with. His customer service skills were superb. Highly recommended.
Craig was very helpful in helping us make the purchase of what we were looking for to add to our home.
Terry Henderson has always been a very professional salesman. This is our 2nd experience with him and he did a fantastic job.
Katie was super helpful and nice.
Tyler & Craig worked well with us.
Lynn of the Hoover, AL location was very helpful in assisting me in finding a mattress. She provided me very detailed information about each mattress type in helping me make decision. She had very good customer service and was very patient.
Katie was wonderful today. She walked us around to show us options of what we were shopping for. She was very knowledgeable and very friendly!!
Craig
So enjoyed looking at furniture today with salesman Katie. She was very knowledgeable and didn’t put pressure on me. I appreciate that.
Mark
My experience today at Ashley furniture in Hoover Al. Lynn S. She was very impressive , polite. Took her time. To help me Out to find the kitchen table I was looking for. Very excellent customer service. I can’t thank her enough. For all above and beyond my expectations.
Mark was a great salesman. Knowledgeable and professional
Great selection. Mark was great and gave us space. Purchase process was quick and efficient.
Tyler was great! We would shop at Ashley again and ask for Tyler to take care of us!
Halley was great — :)
Tyler is great! Go see him for mattresses and any furniture. Extremely knowledgeable snd helpful. You won’t be disappointed!
Hailey was awesome assisting my family in purchasing a new modular sofa for our home. She is extremely knowledgeable and has great customer service! She doesn’t mind going the extra mile to make sure you feel confident in your purchase!
Craig was fantastic at getting us what we wanted and answering all of my questions! 10/10 recommendation from me!
Aileen is a great salesperson!
The store was clean! The manager was extremely polite & helpful. Also very knowledgeable, this is hands down my favorite location!!
Terry was amazing! Super helpful and knowledgeable, he helped us find the dining room table of our dreams!
Thanks to Tyler Ray. Excellent actitud, very patience. 100% recommended.
Hailey was fantastic and helped us pick out furniture to make over two rooms in our house.
Lynn Shepherd was very helpful and friendly..
Lynn Shepherd was wonderful! Very helpful getting us just what we wanted!
Hailey was super helpful. She showed us a ton of options. Very knowledgeable about everything in the store. We got a new sofa and kitchen table and coffee table.
Mark was helpful and efficient. Great experience
aileen was the best! she helped us and answered all our questions 10/10
Aileen
Craig was a pleasure to work with! We appreciate his patience, knowledge and excellent service. We will be sure to ask for him when we make our next purchase.
Mark was very helpful. Great experience.
Mike provided us with excellent customer service. Great shopping experience!
Terry was extremely helpful in assisting us with the purchase of our new couch, coffee table & end tables! He was so friendly & easy to work with. He made sure to show us different options & helped us get the best deal. The Hoover store was so clean with plenty of options to choose from. We will definitely be back!
Terry Henderson was very welcoming and helpful. Was able to help us find the furniture we were looking for and made the process very smooth and easy for me. Recommend working with him!
Tyler Ray worked with me on getting a new mattress/pillow setup. Offering all of his expertise, he presented a spectrum of options while still allowing me to feel unpressured and relaxed. Tyler is awesome at what he does, and is about as real as they get. If there where more people with his work ethic and personality many more retail businesses would thrive. In addition the overall experience with Ashley has been exceptional. I will be a return customer.
Mark was very knowledgeable. Forrest was also great with the assistance.
(Translated by Google) Eileen was very friendly and gave us good service with us (Original) Eileen fue muy amiable y nos otorgo buen servicio con noßotros
Mark was great
Katie and Dylan were super amazing in helping our family get the couch we wanted! I was happy with the entire experience and really appreciated their expertise in every matter I had! Thank you so much!
Albert was great!
Friendly efficient service. Price matched and beat it!
Lynn gave great customer service! Come see her!!
Mark was such a big help! Made the process so easy!
The shopping experience is pleasant. The sales man named Michael is nice and helpful.
Lynn was very helpful and super friendly!
Aileen did a great job!
Hoover management is amazing
She was absolutely amazing ! She was able to answer all of my questions and helped me to choose the best couch for our family. 10/10 recommend her
Terry is the best!
Craig is awesome! So fast and very efficient!!
Hailey, she did an extra great job. Very thorough.
Mark was great! Efficient, detailed and quick!
Terry Henderson was great! Made everything very easy!
Great customer service!!
Terry made our process super easy! Would recommend for your furniture needs
Albert
Craig did an outstanding job.
Craig was Awesome
Very patient, kind and focused on getting us what we needed. Thank you Albert
Terry gave us a great experience in a stressful tim
Terry is very patient and caring and worked hard to get us everything we needed in a timely manner.
Lynn Shepherd was awesome and made sure to answer all our questions and we had alot..lol
Mikael and Forrest were awesome!!!! We will be back.
Hailey was very informative on everything and had great customer service. I highly recommend her!
Great experience. Hailey help us too much . We told her our budget and she found the perfect piece for us.
Mark was very helpful it was a quick easy process. I highly recommend they have a large range of couches for different price ranges. I can’t wait to receive my couches and recliner!!!
Terry Henderson is incredible! So super helpful, not in your face, very accommodating. Listened, attentive. Will always come back for his service.
We received great service from Mikael at the Ashley Home store in Hoover. He was very knowledgeable and extremely helpful. He answered all of our questions and helped us find exactly what we were looking for. We can’t wait to get our sectional.
Albert was great. He was a lot of help and gave us all the information we needed.
Katie was very helpful and provided us with the best service!!!
Lynn was absolutely great
This is my third time using this Ashley furniture and Terry Henderson was my sales associate. He is always so patient and kind and takes the time to thoroughly explain things to us. I would recommend Terry and Ashley furniture time and time again! I’ve had zero problems with my furniture
Tyler Ray was awesome! Very helpful with our purchase. Make sure you ask for him if you come here 😉
My sales associate Katie was amazing. She was patient, kind, and very helpful. She got us the best deal!!!
Tyler Ray was awesome and wasn’t overly pushy as some people can be, great information and friendly conversation.
Tyler Ray was fantastic. He showed multiple options and multiple prices points for what we were looking for. Very professional and kind. Coming back just because of him.
Tyler Ray was the best. He had us wanting to buy almost every bed he showed us.
Mark was fantastic! Got me in and out with what I needed.
Terry Henderson ‘s customer service was authentic. His in-depth Knowlege about the quality and teaching about the products sold me.You definitely feel like a family member when talking to him , instead of feeling like another dollar sign. Definitely a high class individual and should get a promotion/award.Will buy again.
Katie was great! So helpful and pleasant to work with!
Katie was so helpful and friendly!
Lynn was very helpful at the Hoover location. Thanks
Terry was really great and knowledgeable ! My son is very excited about his new bedroom furniture!
Aileen was awesome! She helped my wife and me find the perfect furniture for our new home. Her great attitude really stood out.
Terry provided excellent service. He was very patient while we found the perfect bedroom set.
Albert was great
Albert
Albert , was a pleasure! He's very patient and also attentive about what my concerns were about ordering a recliner. Displayed excellent customer service. I would refer him to anyone that may be looking to purchase furniture.
Hailey Jennings did a great job!!
Craig and tyler
I had the pleasure of working with Hailey to find me a new couch for my home. Best customer service I’ve received in a very long time.
Mikael was the best!
Albert was a HUGE help today! Helped me make my decision and the checkout process ran smoothly! 5 star experience!
Craig was wonderful today!
We bought a great bedroom set today! Worked with Lynn Shepherd and she was exceptional! She got us the best price and was so nice to work with. I highly recommend her and Ashley Furniture!
We had the pleasure of working with Tyler Ray, and he assisted us with the most amazing personality and patience as we figured out what worked best for our new home. We will be back to purchase more items with Tyler Ray.
My Husband and I recently visited the Ashley Store in Hoover, Alabama. We were greeted by Mikael, the Customer Service Representative. He was very professional and knowledgeable as it relates to various types of furniture (i.e. modern, farmhouse, etc.) and its proximity to different areas of the store. We truly appreciated Mikael for his ability to answer our questions and for an overall awesome experience. Thanks
Shopped at the galleria Ashley’s and Craig was awesome in helping me pick out a bedroom suite that fit my budget.. I highly recommend Craig and the Hoover Ashley’s
Lynn was amazing and made the process so easy at the Ashley Home store in Hoover
Katie was so kind. She helped us find the perfect couch set!
Mark was so much help!
very nice, explains everything very well. Terry
This is my favorite furniture store ever and that’s all thanks to the wonderful employee Aileen!! 😁💪 She was not only hard-working but made our experience here at Ashley’s Furniture absolutely amazing. I deeply appreciate her service, thank you so much! 🙌
Terry Henderson was a wonderful guide to help me make an informed purchase. Best customer service ever!
Ask for Lynn... she's the best. Thank you!
Thank you so much to Lynn for helping us find exactly what we were looking for!
Terry Henderson great customer service and salesman
Mikael was an awesome host. Very patient and allowed us to walk through without hassle.
Mrs. Lynn did a wonderful job finding and actually being in tuned with what i really wanted for my living room.
Lynn did a great job finding the exact kind of furniture we needed!
Lynn was so helpful. We literally walked the entire store until I was completely satisfied with my choices. Amazing!
Tyler Ray is one sharp guy. He was very knowledgeable of the products on the floor and didn’t pressure us. I will definitely be contacting him for all of my future furniture needs.
Taylor Ray is an amazing salesperson! He did not make me feel rushed to make a purchase and was extremely knowledgeable on the furniture and mattresses (he’s a sleep expert!). As long as he’s with Ashley, he’s the only salesperson I will deal with!
Katie was friendly and very helpful. Couch was beautiful and so affordable.
Lynn was absolutely amazing. We are newly wed couple. She was so kind, patient, and very understanding. She did all she could to help us. We went through 5 different stores and even though we liked some furniture we were not happy with the sales rep. Lynn did amazing. Shout out to lynn!!! You are incredible!!! We love you!!!! 🩵🩵🩵🩵🩵
Lynn was so helpful on all of our purchases here. We definitely will be using her again
Mark was super!!!!!!
LYNN WAS GREAT IF I COULD GIVE 2O STARS I WOULD THANKS AGAIN ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Terry was Nice to work with
Albert was very patient and helpful as he helped me pick out my first couch. Really thankful to have him walk me through this process. Would recommend him and Ashley to anyone!
Katie was fantastic to work with when buying our new mattress! She was knowledgeable, attentive and so personable!
Craig
Had a great experience with Hailey!
Great personality, very professional, fantastic in sales. Hailey Jennings sold us exactly what we were looking for!
Hailey Jennings was awesome, and so real, and we loved her, and will be buying through her again! 😁
Fantastic experience! This is our second time working with Katie. She maintains a great balance between answering questions, guiding us in the direction of what we are looking for, and stepping away to give us time to talk and look on our own. She’s very detailed in making sure we know exactly what to expect and how much the total purchase will cost. Excellent customer service and a great personality!
Craig
Hailey was great! Very nice and had really great recommendations! Highly suggest her!
Hailey was very easy to work with. She really made an effort to find chairs we liked.
My mom had a great experience! Mikael was wonderful!! Would highly recommend!!
Tyler Ray was astronomical in helping me with a unique situation with an older Ashley purchase. Not only did he not try and sell me something I didn't need, he found a reasonable solution for my problem. Thank you so much for your quick resolution! When the time comes to purchase more furniture, we will be coming straight to you!
Lynn at Ashley Furniture in Hoover was absolutely amazing! She helped us purchase our sectional and walked us through the entire process.
Lynn was extremely helpful and patient throughout our buying experience!
Mark was so helpful. In out and done
Awesome experience today from the time I walked in, Lynn was a true pleasure! She went above and beyond for me!
Hailey was helpful and courteous. She attempted to find several options for the items I was searching for which were not available in-store.
Thank you Craig!!
Mikael was very helpful and patient with us as we searched the entire store for just dining set for us!
Mark was great! Super friendly and made sure we found what we wanted.
Terry Henderson did a very good job on our sale on our new couch and table. Highly recommend him.
Terry Henderson was such a big help finding my family what we needed for our home at a great price! Highly recommend!!
Mark was amazing. He helped us the entire time. We had great customer service and it was really quick.
Store is beautiful and well arranged. The sales staff are really nice, especially Mikael. He was very helpful, even sent me a text when he found another chair that he thought I would like. He was right and it meant a lot that he did that.
Hailey was great. Showed us around all the mattresses and beds we were looking for. She was very pleasant to work with and seemed eager to help.
Very nice knowledgeable and helpful Craig
Craig was really helpful and very kind
I was met with a very friendly greeting from Albert. Although I was pressed for time, he was VERY helpful by showing me exactly what I was looking for. I will certainly stop by next week when I have more time to browse the entire store.
Craig
Thank you Terry Henderson for helping me pick out the perfect furniture just in time us hosting thanksgiving!
Tyler Ray was exceptionally helpful and very outgoing!!!
Mark
Mia and Lynn were extremely helpful. I did not purchase today, but I will be back to make my purchase over the weekend.
Mikael was awesome, so professional
Mark was great!
Mark assisted greatly. Well done
Lynn was very knowledgeable, patient and just a great sales associate.
I went to Ashley furniture to just “look”. The sales representative Lynn greeted my mom and I at the door and introduced herself and told us to take our time looking around. I ended up finding the perfect sofa with her help and she was so easy to talk to and work with. I’d recommend her services to anyone that comes in. She is at Ashley furniture in Hoover, AL! Thank you Lynn!
Terry was very easy to work with. No pressure we were completely satisfied.
Miss Lynn Me and my wife find Miss Lynn not only a good Professional sales Lady but also as a good human being . She helped us to select for Sofa set and a Dining table . I highly recommend Miss Lynn for some one looking to buy a furniture . Thanks once again Miss Lynn
Katie was VERY helpful! Had the best experience!
Recently purchased a new living room set and dining chairs from Mark. It was an excellent experience.
Excellent customer service from Lynn. E we went into the store to buy a console. E we left with plans to buy a leather couch and love seat and mattress!! Thanks Lynn
Mark Eaton was fantastic to work with. Asked us questions and led us in the right direction without being pushy.
Tyler was amazing to work with. He answered questions but didn’t “hover” or pressure us.
Thanks to Mark for your kind service during my process of purchasing a dining table.
Mark was an exceptionally wonderful salesman!
Albert was a very helpful sales representative
Katie was awesome! Very knowledgeable and friendly! We will be back to see her
Albert was very polite and helpful.
Terry Henderson was above and beyond helpful! Will definitely be back to see him!
Awesome customer service with Craig today. Walked in and got great service from Craig he helped me with everything.
Katie Lord was absolute amazing and very helpful! She ran laps around the store with me quickly while I looked at 5-6 couches. Came back and she was super nice and got us taken care of quickly!
Mark was awesome. Very knowledgeable and patient with us.
We loved working with Terri. Told him what we needed and he found exactly that.
Terry Henderson was very helpful and patient while we searched for the right couch and love seat! We ended up purchasing one thanks to Terry!
Thanks Mark for all the help!
Hailey ... super .. so helpful & knowledgeable
Aileen was extremely helpful and went above and beyond to help with my decisions. I will purchase more furniture in the next few months and will definitely work with her!!
Albert helped me greatly with purchasing furniture for my new home. There were so many choices and he was patient as I narrowed them down. When it was all said and done, he made sure I had everything I needed.
Tyler Ray was wonderful. Very helpful without being overbearing. It was a pleasure working with Tyler, would definitely recommend.
Aileen was courteous, helpful, responsive, and prompt in all aspects of our transaction. I cancelled an order from another vendor due to lack of service best decision I made. Great customer service and support!
From the moment we walked in, Albert was professional, courteous and friendly! My sister and I knew what we wanted and Albert made it happen! I will go back to Ashley for other furniture needs! Thank you, Albert and Ashley Store!!
Great Experience
Lynn worked very hard to give us a deal with hours of back and forth negotiation. In the end we got met at numbers we couldn’t pass up on. We appreciate her efforts tremendously.
Katie was absolutely amazing! She’s extremely knowledgeable and was fantastic to work with!
Terry Henderson helped us out with our new kitchen furniture and tagged on a living room set! He was awesome and super nice and friendly! Highly recommend Terry!!
Terry was very helpful and patient with me and my wife and helped us make a wonderful decision. Thanks!
Tyler Ray was super helpful and made our experience so much fun! We will be back!
I called to ask a question from looking at a bedroom set online & I was quickly helped by a lady named Aileen. I asked for her when I arrived 2 days later & she helped me make my decisions & we got the furniture orders & done in an hour. Great service& very nice store with restaurant & lounge area. I recommend you check them out.
Craig
Great assistance from Mikeal! So kind and just a pleasure to be around!
Great customer interaction with Tyler Ray.
Mark did a great job. :D
Albert was our salesman very patient very knowledgeable, Curtious,Professional, Pleasant and very understanding of what we were looking for. Thank you! Albert ❤️❤️
Good experience
Katie was absolutely great! She was attentive, kind, and very knowledgeable about every piece of furniture in the store! She didn’t stand over you while you were shopping but still remained close by if you needed anything. I loved her personality and she answered every question with the biggest smile on her face!
Katie was amazing. She was very knowledgeable about the furniture and pricing. She ran and got every deal she could find. She allowed us time to shop but yet she was not too far from reach. Katie if you're reading this, I want to say thank you and may God continue to bless you.
Great service! Mark was a wonderful salesman. Super helpful and not pushy!
Mark was great.
I came in knowing exactly what I wanted and Tyler Ray helped me find exactly what I was looking for. He was very knowledgeable about the different materials and options and made the experience enjoyable without all the stress that comes with big purchases. He was personable but not pushy at all. If you are at the Hoover Location ask for Tyler!!! He’s amazing!
FIVE STAR SERVICE! Thank you Tyler ray for the exceptional knowledge of all the couches. Personable, intentional, and professional.
Tyler Ray was great!!!
Tyler Ray was great and someone we will continue to work with on future purchases. Tyler respected my request to let me just look and did not hover. When I was ready he was patient and answered all my questions. He was very knowledge and we enjoyed working with him.
Terry provided me with excellent customer service. He was readily available and prepared to answer any questions I had.
Great customer service from Hailey. She really helped me in finding what I needed for my new home.
Craig Stone
We went in there to get table and chairs, and had a great experience shopping with Craig. After a negative experience in the Fultondale store where the salesperson tried to convince us we got a discount like we don't know second-grade math, we went to Hoover and found Craig who was trustworthy and gave us a better deal than we could expect. We are going back soon to get our bedroom suite and will only ever shop with Craig and the Hoover crew.
Katie was awesome and very very helpful. Sweetest person in the store. Made sure we liked what we wanted.
Craig and Michael
Hailey helped us find 2 new recliners and was very helpful
Hailey was very attentive to what we were looking for and gave some great feedback to our answers.
Lynn was very helpful and I didn't feel pressured at all.
Lynn is the best at finding what I'm looking for. I'll be back before the end of the week to make my purchase. Always look for Lynn
Mark was Amazing thank you so much for everything
Katie was incredibly helpful. She was very mindful of my budget, and helped me find an amazing mattress and pillow. Thank you Katie!
This was the best sales experience I’ve ever had. Out of this world customer service from Hailey.
Albert was our sale associate and he was very courteous and very thorough in his service. I would definitely recommend him as well as Ashley Furniture to anyone for their furniture needs.
Katie was great and very helpful
Katie
Albert was a great salesperson! He went out of his way to answer our questions. We will definitely be back to see him for our furniture needs in the future!
Enjoyed working with and looking at furniture with Katie.
Great customer service, Lynn took care of everything I needed and more!
It has been phenominal at the Hoover location. Mikeal, our sales person, was outstanding with finding what we needed & working out the price also. Thank you so much!!
Visited the store today in Hoover. It was very nice and clean. Albert greeted me at the front door. He was very courteous and helped me with all my questions. I would definitely recommend coming here for future furnishing purchases.
Ask for Albert at the Hoover location! Attentive and helpful. Thank you!
Ask for Lynn Sheperd. She is the most helpful sales associate I have ever experienced at Ashley. We will be back!
Katie was extremely friendly, knowledgeable, and super helpful!
It was an awesome experience and Mikael was very knowledgeable and patient. He gave me a good offer.
Mark was such a great help to me when I was searching for my first dining room set. He was professional and helped me get the best deal for my money.
Terry was extremely helpful and got me what I needed. The experience was super quick and easy as well and he was super professional.
Terry was extremely helpful
Mark was awesome. We got in and got what we needed fast and efficient.
Mark was very knowledgeable and courteous. Took great care of us
I’ve been couch hunting, and found one online I really liked, and the hoover location had it in the store for me to look at in person! Tyler Ray was the best salesman!! I showed him what I wanted, he took me right to it without trying to push something else more pricey on me. He made the buying process easy and was very friendly. If you go to the hoover location ask for Tyler!!
Mark was wondering help with organizing, building and laying out to fit my living room furniture.
I would give a zero rating if I could. This company has a delivery problem therefore delivery of your furniture will take weeks and maybe a month. They will tell you that your furniture has to be ordered which will take time to arrive at their warehouse and then they have to put you on the delivery schedule. They don't even care about the fact that they are delivering customers' furniture weeks out (3-4 weeks). I would like to know what are they doing to make the delivery experience better for the customers. After waiting for weeks, for my stuff, I made a mistake on my zip code (new address) and therefore I was delayed again. Receiving your furniture after paying cash for it, shouldn't be a nightmare. I will not order or visit an Ashley store again. Now I am waiting to be scheduled again. They offer absolutely no accommodations during the work week for working people. Delivery during the work week ends at 2:30. So I have to leave my job to get my furniture or wait another week for Saturday. Amazon/Walmart/ Other Merchants that prioritize customer satisfaction will put all these stores out of business. Future retailers will deliver merchandise faster than 3-4 weeks out.
Terry H. at the Hoover Store was extremely helpful and courteous.
Mikael is the best!
Mikael was amazing!
Mikael
Terry did a great job today!
Tyler, Tyler, Tyler....Go to Ashley Furniture and ask for him. He is the best and will get you exactly what you need. Thanks for a wonderful sales experience.
Albert with Ashley’s Furniture was such an awesome salesperson! He not only found what i came in the store looking for, he took care of a situation that occurred with a previous purchase. His professionalism, ill will certainly return for future purchases.
Mikael was a amazing guide showing me what yall had in and what would be a good fit for my daughter bedroom set
We came in to buy some new tables. Mark was very helpful and we had a great experience.
Aileen was awesome, great customer service
Great store ask for Aileen
The newest sales associate, Katie, is FANTASTIC! She was super helpful and was there to bounce off ideas. Thank you so much Katie and Ashley Furniture!
Mikael is such a good listener and really good at decision making and helping when your in need of making a decision
Lynn Shepherd helped my fiance and I look for couches, beds and coffee tables for our first home, and she was so helpful!! She showed us around the whole store and gave us many options to consider that fit our style. So glad we got to meet her and get her help with these big decisions!
Craig is a good salesman
Terry was an absolute pleasure to have helping us during our visit today. Very helpful, easy to work with, and was not pushy. We purchased a bedroom suit and he made the entire process very enjoyable and a breeze!
Lynn was very helpful
The staff was very nice and friendly Lynn was our sales person. Very helpful
Mikeal was very helpful and super friendly.
Mark the sales person was fantastic, with his care about what we were looking for ...thanks
Tyler was great!
Albert was very helpful to us in making a decision and buying our first dining room set. We appreciate him and his managers help in making the purchase.
purchased a new dining table with the help of Mark. Thank you Mark for all your help.
I have never shopped for furniture in store before I thought it was difficult but when I came into the store in met Terry he walked me through everything and made everything sound so easy and we decided to go with a new tempurpedic mattress and I would say I will definitely be coming back!!
Came in to look for furniture for my daughters bedroom. Mark was very nice and helpful with my purchase!
Albert was a great salesperson, very honest about everything. Very great with conversation! Will be back!
Mark was great!
Terry was awesome. Made the checkout process easy and quick. If you go to Ashley Furniture ask for Terry.
Went to look at couches today not expecting to buy. Aileen warmly greeted me at the front. Lynn was so helpful when I found my perfect couch. She helped me through the buying process and helped me work with my budget.
Terry was my sales associate and he was phenomenal! He’s well informed on financing options, explained everything thoroughly and allowed me time to get a good look and think before my finalizing a decision.
Lynn was great to work with!
Tyler was awesome! He listened to what we wanted, and pointed us to the perfect items. Great personality and knows his products well. Be sure to ask for him!!!
Craig was great! No high pressure sales pitch, just was around to answer our questions!
Craig did a great job helping us find the best bedroom suite for our needs.
Terry was AMAZING! Very helpful and pleasant to work with
My sales rep was Terry Henderson. His customer service is great!
Mark was super helpful and answered all of our questions. We enjoyed the experience and will be back.
Craig was great with helping us find the right recliner!!!
Terry was so helpful and was really patient while we paraded our feral five and three year old around the store for hours. So thankful we had him as our sales person and so excited about our new purchase!
Dylan Martin is the best!
Great customer service from Mark Eaton
I had an amazing experience at Ashlee's Home Furniture! Katie was fantastic and helped my wife and me pick out a beautiful bedroom set, dining room set, and a stunning living room suite. We had so much fun! I highly recommend Katie to all my friends and family—she's truly the best! AAA+ service!
I recently had the pleasure of working with Katie at Ashley Furniture, and I can't recommend her enough! Katie helped me find and purchase my entire home's furnishings in just one night - an incredible feat! Not only did she provide exceptional customer service, but her cheerful and enthusiastic attitude made the entire experience a joy. Katie went above and beyond to ensure I found the perfect pieces at unbeatable prices. Her knowledge, patience, and dedication were impressive. Thanks to Katie, my home is now beautifully furnished, and I couldn't be happier! If you're looking for outstanding service and amazing deals, ask for Katie at Ashley Furniture. 5 stars isn't enough - she deserves 10!
Dylan did a fantastic job assisting us with our needs! He really kept our interests in mind and made sure we got the best product for our money!
Dylan was very polite, courteous and patient. We will definitely come back to him when we are ready to get more furniture. Thank you!
Mark was very helpful and answered all our questions about the different collections.
Katie L. was awesome! Very helpful and informative! Super nice!
Mikael was incredibly patient, friendly, and helpful during our visit and purchase. He helped us find a great deal, was very knowledgeable, and professional. Great visit at Ashley Furniture today! If you’re going any time soon, ask for Mikael!
Hailey Jennings is the best at working at Ashley’s Furniture so nice so kind and well to work with and has great patience tried to help in any way possible until finding the perfect match definitely recommend looking for her if you want the best experience possible!
Katie was great!
Terry Henderson was excellent and our shopping so easy and a pleasure. I encourage using him he was great.
Great Service
Lynn has been so patient and kind. Definitely took the stress off finding what I was looking for.
Lynn was super helpful and so sweet. Great customer service and really went above and beyond to help me!!
Dylan is a rockstar associate
Excellent salesman. Very professional and patient as i made my selection. Will be a return customer
Katie was so sweet and nice and helped me so Much with my selections.
Mark was awesome and very knowledgeable!
Katie was so much help at the Hoover Ashley store!
Excellent service from Dylan
Dylan was awesome
Terry was amazing!!! He helped me finance my first couch. Was so informative and easy to understand despite this being my first couch I’ve bought new. Will definitely come back for Terry’s service!!!
Craig was great! Not overbearing and very nice and rdy to help. Greatful he made it easy!
Awesome Katie is great
Terry Henderson was great. He was professional, knowledgeable, courteous, patient, and helpful.i will buy from him again.
Dylan was an outstanding employee! He was so friendly during the entire transaction and really made me feel like we were long time friends. He’s so personable and just the nicest person ever. I’m going to come to him for any of my furniture needs 😁
Haley helped a lot with finding furniture and is a great help and was a great person to meet and was very kind friendly and helpful!
Great service and I was able to understand the prices and beautiful priced Mikael showed me
Mark took the time with us.Everything we asked for he showed us and offered things that were worth considering.I would certainly call him back if we make a purchase.
Very helpful salesman, Craig. Really appreciated his help today.
Mikael was very helpful at the Hoover Alabama location!
I was helped from the moment I entered the store by Katie. She worked hard to stay within my budget and get the best bang for my buck. It was truly a great experience.
Aileen did well.
Lynn was wonderful and attentive, we are so excited about our new couch!
Tyler was super helpful. We had a great shopping experience and would definitely come back.
Mark is an amazing salesman!!! He has helped me many many times before.
Lynn was kind, efficient and knowledgeable. I was approved quickly and easily. Such a pleasant sales experience with Lynn
Tyler Ray and Aileen were awesome! They both greeted us as soon as we walked in and took us straight to what we needed. Please come by and ask for Tyler! Thank you so much for all your help and we will be back!
We enjoyed our time looking through what Ashley home store had to offer! No pushy sale tactics which was amazing!! Mikael was very helpful!!! We will be back :)
Mark was very helpful
Tyler Ray is awesome. We went blank and he filled them up with great colors. Great combination, Tyler and Ashley.
Albert helped me so much! Great customer service and very knowledgeable! Forrest lead me to the right place and helped me in my decision making!!
Greg did awesome job!
Great help from Tyler Ray
Craig
Came in yesterday, not exactly sure what I wanted. Hailey Jennings helped me and she was SO personable, she asked so many questions to help me decide what I was looking for, and I could tell she really cared about me and my preferences. I bought a couch thanks to her assistance. Store was beautiful, and was a FANTASTIC experience overall. Loved Hailey!
Terry really helped us out!! Gave us a great deal!!
Terry was very helpful
Michael helped us right away, he answered all of our questions. Would definitely buy with him again
Tyler Ray was our salesman and he was very polite and helpful. I would recommend him if you have any questions.
Great job Terry!
Mark was great! Checked in when we needed him but didn’t hover or pressure us. We’ll be back
Mark was awesome.
Terry was fabulous ❤️❤️❤️ thank you awesome chair!
Hailey had excellent service, she answered our questions and helped us get a better purchase 10/10
Terry is amazing. Worked wonders for us!!!!
Cassy was amazing at helping us purchase our new dinning room set!
Tyler was great to work with! All around friendly, fast, and efficient service.
Katie was very nice to work with.
Great experience with Lynn Shepherd!!!! She was so helpful! She went out of her way to make sure I got what I wanted.
Terry was great sale to me did a good job
Katie was wonderful. She asked what kind of couch we were looking for & the specifics then came back with a list of possible candidates without us even asking & showed us around until we found the perfect one!
Aileen
Had a great furniture discussion with Lynn. She was knowledgeable in the items I was looking into. Lynn was able to answer all my questions. I was very happy with the service!
Albert was very helpful. Unfortunately the sofa we wanted was not available in a color we wanted.
Dylan Martin was awesome. Takes pride in his job and it shows. Will for sure come back when looking to buy more my home.
Albert was very friendly. He looked until he found my taste. Most sales people don’t do that. I bought a bed he showed me and I love it.
Terry was WONDERFUL!!! I changed my mind several times about furniture and he was very patient with us (me) during the process. We were very please!! Phillip and Audra Rinehart
Ask for Mikael! He’s friendly and accommodating!. Would definitely shop here again.
I came in on Tuesday looking to refresh my living room. Didn’t know what I was looking for, only had an idea. I had the pleasure of working with Dylan M. He was patient with me, answered all my questions, and gave perfect recommendations for things I would have missed. Definitely will be recommending.
Dylan Martin
Mikael
Dylan did a great job. Thanks for your help today and fast service. Finally got my furniture and it did came damaged. I didn’t notice until I started dusting and small chips are at the bottom of tables. They are sending a repairman out to probably put touch up paint on it. After reading all the negative reviews I don’t think I will ever repurchase from Ashley again either.
Shopping for a mattress Dylan is the one to help you get the best one! Great service!
Great store!
Casey was helpful and super nice
Hailey Jennings amazing job thank you
so today i walked in to Ashley's and met miss Haylie Jennings and let me tell you she was a blast to work with she showed me so many beautiful pieces and most importantly she helped me find what i could afford she was wonderful
I was here today and met Hailey Jennings she was amazing she understood exactly what I was looking for she even picked up on my style quickly. She was an absolute joy to work with and will definitely be using her for now on to help furnish my house
Great help from Katie.
Katie was great and helpful.Thanks again
Lynn at the Hoover store is pleasant to work with. She is very knowledgeable of the items and has creative ideas.
Aileen was very helpful and kind. She helped us out on buying the furniture we needed. The store was nice, and all the workers were welcoming.
Casey was great! Amazing service.
Got a great deal on a kitchen table + coffee table! Thank you for the help, Tyler!
Katie was wonderful
Love the couch thank you Miss Lynn. She helped us find exactly what we needed. Never once did we feel rushed or pushed
Tyler, thanks for all the help with selection and purchase of my new furniture!! Awesome service!!
Ashley Furniture and Craig went above and beyond helping us with new sofas and kitchen tables.
Mark helped me out in finding some furniture for my apartment. He was great!
Craig Stone was great! Very helpful and thorough.
Very knowledgeable and helpful aileen
Craig helped me out and I found exactly what I was looking for!
Mark
All went great!Mark was very Helpful!
Lynn was very helpful and pleasant to work with! We shopped around and decided to come back to her based off the experience and her willingness to work with us.
Lynn was great to work with!
Terry was very helpful assisting us in finding exactly what we were looking for! Highly recommend him and the Hoover Ashley store!!
Terry was incredibly helpful and created a seamless experience for my friend and I to find a new couch - he helped us find exactly what we were looking for!
Terry was an excellent help in store!
We had Terry at Ashley furniture and he was so helpful. Definitely ask for him next time you are in the market for furniture
very nice place they show you what type of furniture you’re looking for. If you bring your daughter 8-10 i don’t really think they’ll like anything but have really modern furniture
Craig was PHENOMENAL!! He was so kind and helpful. We picked our new sectional and he was even able to save us some money! I throughly enjoyed working with him! I will definitely return to give him our business!!
Terry was very knowledgeable and helpful!
Mark was great
Tyler Ray helped us find the perfect couch! & BONUS, we get it before Thanksgiving.
Mr. Mark was AMAZING. So helpful and so patient with my husband and I.
Mikael was extremely helpful and knowledgeable.
Terry offered excellent customer service and got us taken care of!!
Katie was wonderful-very kind, patient sales person. The store manger was greatly also. I will definitely be back!
Dylan is really helpful; we enjoyed working with him!
Great experience! Thankful to Tyler Ray for his help.
Really helpful Terry Henderson
Collections are good
Terry was a great and friendly salesman. I highly recommend asking for him when you arrive to Ashley Furniture Hoover Al.
Hey Dylan Was Great Can’t Wait To Come Back on Again To See Him.
Dylan was great help and service for finding everything we needed
Lynn was very helpful! She was professional and has great customer service!
Terry was an absolute joy to work with.
Cassy was so positive and helpful today.
Craig
Salesperson Katy was very helpful and was able to show me items in the style I was looking for.
Cassie (CHOL) took great care of us.
Came into the store just looking for general ideas and Lynn greated me with great hospitality and was very great with answering my questions
Hailey was very helpful today in the store and very friendly
Had the pleasure of working with hailey today she was wonderful
Lynn and Tyler hooked me up with the perfect tempurpedic. Mikael was generous enough tell me about the platinum protection plan!
Tyler Ray was PHENOMENAL! He made sure I stayed within the budget and all of my needs were met. This experience was amazing because of him. Will definitely be recommending him!
Thanks to Eileen and Katy for their help
Lynn at Ashley Home Furnishings in Hoover was great!
Terry customer service is second to none. I was completely impressed with the professionalism. He was very patient & helped us make a great choice on a couch. The couch quality is consistently outstanding, exceeding my expectations every time.
Dylan was extremely helpful in finding a bedroom set for my father in law! He was knowledgeable and understanding of our timeline! We appreciate his professional expertise!
Mark
Terry is the man! He answered all our questions with expertise and patience. He’s the best!
Terry. He will make sure you get what you want. Great service.
Mark was very knowledgeable and helpful. Easy experience!
Mikael was such a great help and so polite
Dylan was amazing!
Dylan was super helpful with our entire experience!!
Mark was very helpful!
Excellent show room and selection. Mark was helpful and not pushy, just what we wanted.
Terry was very helpful when my wife my and I picked out a new couch and two recliners. Seamless process. Highly recommend working with Terry.
Mikael helped us and was very kind and not forceful while we were looking. Highly recommend
Mikael Silas was kind and helpful throughout our visit. 5 stars, would shop there again!
Mikael was great!
Cassie was really knowledgeable and helpful. Hooked me up with the best mattress optimize my sleep!
Cassie was helpful and the store was comfortable and clean.
Terry Henderson was a huge help!! Quick service, with a great selection and top notch professionalism!! Highly recommend Ashley Furniture and asking for Terry!!
Craig was great to me
Dylan is amazing!!!
Dylan is awesome.
we got our sofa and recliner delivered this week…. Thank you Craig!!!! We love them!!!
Aileen was great! Very knowledgable and extremely sweet.
Aileen is an amazing sales person!
We were helped by Aileen, she was a joy to work with and definitely made our experience memorable. Thank you Aileen for helping us purchase our first Furniture set!
Tyler Ray is the best seller in the Store… I love the way he explain everything. 100 % recommend him
Mikael was very professional and informative. He went out of his way to locate a black dining table. Great service!
Terry was awesome. He answered all of our questions and greeted us at the door. Attentive to all of our concerns and explained the warranty in detail.
Mark was so wonderful! He helped us get dining set and sofa. He was so knowledgeable about inventory and knew the floor room well. Was kind and personable.
We found what we needed! Greg was extremely helpful and able to answer all of our questions. We are excited about our new sectional
Aileen was sweeter than your mother in laws love. Very kind and couteris such a please.
Cassie is a fantastic in sales, has experience and knowledge of the products and is a great listener for what the customer is looking for.
Terry did and amazing job with assisting my mother with finding a new couch. He was very thorough and we appreciate him. Wish more sales associates were like him!!
Beautiful showroom and wonderful staff. Mark was so helpful!
Mark was very helpful and friendly
Terry was very helpful! helped us so much with our budget. greats salesman! he needs a raise in my opinion😂 loved him!
Craig was great
Mark was awesome and super helpful!
Great service. Terry Henderson was so helpful and made the whole process quick and easy. Would recommend anyone to go to this location.
Mark was helpful and showed us what we were looking for
Very nice store and had excellent service.. Dylan was able to answer our questions and give us ideas and suggestions to help make our decision. Overall the store had lots of options and the prices were better than originally expected. We will definitely be back…!!
Excellent service very helpful
Terry was very helpful
Terry was an absolutely amazing. Very kind and very bright and upbeat! Wouldn’t ask for anyone else!
Tyler Ray is THE BEST!!!!!!!!! Roll Tide!!!
Very good experience. No pressure from Tyler Ray. Moved things all over the showroom for us.
Aileen was very knowledgeable and really helpful! Thank you very much!
Caddy was great!
My experience was great Tyler Ray helped us with our purchase and gave us a great deal. Sad that shipment is still a little slow in the furniture business but I think that’s everywhere right now. I appreciate how customer friendly Tyler and the staff was. Will be returning.
Terry was very helpful! Helped me stay in my budget and was super friendly! Will be making my next purchase with him! All 10s!
Cassie was great! Showed me everything that I could possibly want in my home. Management was AMAZING. I highly recommend this establishment for all your furniture needs!
Cassy was great
Great experience, Tyler Ray was amazing to work with. Enjoyed working with him, he’s very knowledgeable about the products Ashley offers.
Cassy it was so friendly, professional and resourceful. I really enjoyed my experience at the store.
I wasn’t sure what I was looking for when I came in but Aileen was incredibly kind and helpful in helping me decide! Great location!
Loved doing business with Tyler Ray! He is very knowledgeable on different type of mattresses and got what we needed at the right price. Long time Ashley customer.
Dylan was super helpful
Dylan is great! Excellent service
Great conversation with Tyler Ray, very intelligent and engaging. Knows his stuff!
Great experience with Casey and Albert! They let me look around on my own and then come ask them questions as needed.
Craig did amazing job to help us Thank you !!!
Aileen was really helpful
Terry was wonderful, he was not the stereotypical salesman that breathed down your neck the whole time. He was very professional and was a great help in getting a new bedroom set.
Tyler was very knowledgeable concerning products and pricing. He was very attentive and concerned about our needs. An awesome experience!
Craig was amazing!
Craig was an amazing salesman
Lynn was amazing. She was professional, kind, and patient. I enjoyed my experience with her and I hope to do business with her again.
Dylan was amazing! He got me fixed up with EVERYTHING that I needed and more!
Terry was very helpful with all of our questions and got us a great deal.
Came in today to get a couch and Terry was super helpful and knowledgeable. We will definitely be back to finish furnishing our home.
If you need furniture, go see Aileen at Ashley Furniture. She was so patient, knowledgeable and helpful when we were trying to decide which bedroom set we wanted. She helped us find the perfect set that will look great in our new home! Thank you!
So I came home and after some thinking I decided that I had to do this review. I just left Ashley about an hour ago, looking to purchase a new bed. So what other places to go than Ashley or Rooms to go. So I went to both just to way my options! Now a review should be based on honesty so in my opinion Ashley has the best Quality of furniture and I would put rooms to go at number 2! But this review is based solely on my experience with both. My first stop was rooms to go. When I first walked in there was a salesman that greeted me at the door, and ask what brought me in, I explained that I was looking to purchase a bed he then ask me what size I said king, the salesman proceeded to walked me over to the beds, the salesman then ask me could he do a narrow down for me to help assist with my decision which was very helpful! The salesman was Very patient and Customer service was a 10/10 ! After we were done I told him that I would be back if I decided to go with the choice I picked. But it was one more stop that I needed to make, and that was stopping by Ashley. Immediately when you walk in their is a gentleman sitting at the door. And he ask what brings in you in today, and after I explain that I was looking for a bed! he says well there are beds all over as he is still sitting down. So I proceeded to walk around the showroom feeling lost! But in my mind I am thinking surely someone is going to come up and assist me. Nope never happened. I found a bed that I absolutely loved! But again no one ever came up to ask was I finding everything okay, did I need help with anything etc. as I began to walk out of the showroom I see a salesman getting up from a table ask me did he stop me to ask did I find what I was looking for! Or did I find everything okay. Nope! He let me continue to walk away. And it was at that moment that I felt I had to say something about the customer service experience that I had. It was terrible! And yes I know walking away from a 1,300 bed that I wanted to purchase is not going to make or break Ashley. But I am hear to tell you that good customer service goes along way. My hope is that they see this review, and go back to the drawing board to see how could they give the customer the best experience possible. Kind Regards, Update: I changed my Review from 1 star to 5 i came back into the store tonight, and Mr. Craig was really really awesome i mean it gets it! Customer service was great. We ran into a little issue, and Mr.Craig was on! going over and beyond to figure it out. He gets it! And i thought it was only right that i give this update. I wish i could give Mr.Craig 10 stars he was just that great. You know you have some people that are in this profession for all the wrong reasons, being in Sales you absolutely have to be a people person, and if you're not you will not make it in this field. Mr. Craig is most definitely a people person. Ashley you all hot it right with Mr. Craig being on the team.
Very helpful and friendly.
Mark was a great help. Greeted us with great customer service. He explained options and we valued his opinion. Checkout was fast and hassle free.
Terry was great and helped me get the bed I need to fix my marriage!
Terry got me the bedroom furniture that helped keep the family together 🥹
Mark was very patient with us and gave us a lot of options on how our living quarters will look. Very outstanding performance.
Mark was very helpful and went above and beyond to ensure we were content with our purchase.
Cassey was excellent helping me out with my purchase today. Very friendly, knowledgeable, and patient with me when struggling to make the perfect purchase of my mother’s new dream recliner. I cant stress enough if you're looking to make a future furniture purchase at Ashley to request Cassey’s assistance and you will be glad you did. Thank you Ashley and Cassey for making this process hassle free.
Aileen was very helpful and gave us a great deal
We enjoyed getting to work with Lynn!
Lynn was so great! Extremely helpful and accommodating!
I had a great experience with Mark’s help. Mark was very knowledgeable about every piece of furniture I asked him about, I highly recommend asking for Mark if you visit the Hoover location.
Lynn was great to work with! Highly recommend.
Lynn was very helpful in finding options that fit our needs. Relaxed, no pressure.
Mark helped me and he was spectacular!!
Mark was wonderful help!
Terry was absolutely amazing!! He was very professional and knowledgeable. Great salesman!!
Great shopping experience with Tyler. A true sales master! Friendly. Efficient. And Thrilled to find us a deal!
Craig was great and very friendly during our shopping experience!
Great store and customer service! Tyler was super helpful with getting me what I need to furnish my home. Will definitely be returning to this location if I need anything else!
Cassy was wonderful.
Lynn Shepherd was very professional and nice person towards my husband at Ashley Furniture. She went well beyond my expectations with customer service, highly recommend her to anyone who is buying furniture in Hoover
Craig salesman was very helpful
Lynn gave us excellent service today. We have been here several times this month. She has by far been the most helpful.
Lynn was very helpful to us .
Lynn Shepherd was excellent at greeting me as soon as I came through the door. Very professional and polite and extremely helpful. I recommend her to anyone here at the Ashley Furniture in Hoover, Al
I decided to go into see some table sets and I just want to say thank you to Aileen Otero for helping me out. She made it easier to see what's available and the deals going on!
Michael
Very helpful with our shopping experience.
Craig was helpful
Such a great experience here - thanks Dylan!
Casey-great service, very helpful
Dylan was great.
Dylan worked super hard with his manager Forrest to resolve our customer issue.
Michael was very helpful with us. Will come back for sure.
Cassy was great
Mikeal was great!
Mark was extremely helpful with getting a new bed for our son. Walked us through everything and made sure we were going to be 100% happy with our purchase.
Thank you Cassy for your helpful service and comprehensive knowledge :)
Tyler Ray was amazing in his customer service and sales. We was in and out in 45 minutes. Easy and hassle free purchase.
Terry was such a wonderful salesman!!! No pressure, hassle free, and LISTENED!!
Great experience, highly recommend Mark @ Ashley Furniture Store, Hoover!
Cassy was great
Mark was very attentive to my needs and offered great customer service!
Mark got me a great deal for my new couch. Thanks so much!
Mark was fantastic and very knowledgeable on everything we had questions on. Very impressed with the service!
Great service by Terry!
Great shopping experience, Mark was very helpful 👍
Terry Henderson was very helpful without being pushy or hovering
Michael Silas
Very courteous and great service Terry Henderson
Terry was awesome! PURPLE PILLOW!
I went furniture shopping with my father today. Craig at the Ashley's Furniture in Hoover did a great job helping my father. The sale was processed quickly and the service was top notch.
Tyler ray is a 10/10, would recommend! Hoot and a half.
Tyler Ray is the best. 10/10 would recommend.
Thanks to Craig for the awesome customer service. Todd was also excellent.
Craig did a great job explaining options and features!
Tyler Ray was a wonderful, confident associate who helped me and my roommate find a perfect sleeper sofa!
Tyler was very informative and helpful. We came in not knowing exactly what we wanted, but after showing him a couple ideas he had something in stock that matched our needs. It was literally our favorite selection on the website and he was able to price match it for the cheaper price. He was incredibly patient in how we managed to make our purchase and determine what was best for our finances. We would certainly come back and love to work with him again. Easy process.
Terry was super nice and helpful both times I have come in for furniture.
Terry is great. I wouldn’t buy a sofa from anyone else.
Terry was a great help with buying our first furniture set
Mikael, Tyler, and Forrest are amazing! Highly recommend!
Came here looking for quite a few pieces of furniture for my hew home. Tyler Ray was the sales associate that helped me out. Very knowledgeable and not pushy. He let's you look and come to him when you're ready, yet will check on you during your time here to see if you have any questions or need help with anything. I came back the next day with a couple questions and he gave some suggestions/scenarios which helped me come to a decision. Overall a very good experience and would definitely come back again for future purchases.
Tyler Ray is an excellent salesman. He is very courteous and friendly. Tyler is very knowledgeable with the products that are offered. I liked that he did not follow us around but would check on us as we were browsing.
We had a great experience with Ashley furniture today. MARK was so helpful, with helping us choose the perfect living room chairs. Great service!
Dylan helped us with our purchase, it was a pleasant experience
Needed to purchase furniture for several rooms and I have always loved previous purchases from Ashley! Their furniture holds up well and is reasonably priced. The Hoover location is a larger store with a wider variety of furniture than some of the other locations. Thanks to Lynn Shepherd for her assistance, kindness, professionalism and knowledge we were able to purchase everything we wanted!!! We even enjoyed lunch inside the store, great Mexican food!!! Thank you again Lynn!!! You are awesome!!!
Great job!
Dylan did a great job and gave us a great price.
Mark was very friendly and very good service.
Terry Henderson at Ashley Home Store at the Galleria helped us buy the perfect couch for our home with no pressure and no hassle. We could not be happier with the service we received.
Terry Henderson was very helpful today with our purchase! He made everything smooth and easy.
Terry was awesome I knew exactly what I wanted and terry didnt hesitate to help me. He is very professional very understanding very patient most importantly he knows his stuff. If you are looking to purchase anything please ask for Terry 🙂
Had a great experience with Lynn at Ashley in Hoover. She was very helpful with showing me all of the sofa offerings at the store and even remembered my name when I came back a couple of weeks later to purchase the sofa.
Terry from Hoover Store did an awesome job!!😊
Terry was very helpful
Awesome customer service!!!
Mark was extremely helpful and not pushy. Great experience.
Craig was awesome. Helped me with a nice couch at a great price!
Terry was great! He has helped my family many times and is our go-to!
Terry Henderson was absolutely amazing! Terry was accommodating and super helpful with pricing.
Tyler Ray is a fantastic salesperson. He was very knowledgeable and found us exactly what we were looking for. I would recommend him to my family and friends.
Had a great time picking out furniture with the help from Tyler Ray. He is amazing
I would highly recommend Lynn for all your furniture needs. She gave us a great price on our furniture purchase.
Lynn was awesome very professional with a great smile. Thank you
Great help on options, worked well with our purchase needs
I was assisted by a gentleman named Mikael who was very knowledgeable of Ashley’s inventory, terms and conditions. I would recommend him to family and friends.
Craig was great! Made buying me new sectional fast and easy!
Tyler Ray was helpful and got us the best possible price! I highly recommend asking for him when you visit!
Mark was wonderful. He helped us find everything we needed and more for our new home!
Terry was really sweet and very helpful with my purchase.
Terry was knowledgeable and professional with securing our furniture. He has ensured the process was seamless. We’re happy with our purchase and can’t wait for delivery.
Tyler Ray helped me and I know I was not an easy customer! Super helpful and made sure I was happy with my purchase and got me the best price!!
Tyler Ray helped and was extremely helpful. He got my price down and was honest about all my questions and made sure I loved what I got!
Bought a beautiful coffee table from Lynn. Very happy with my purchase
Dylan was great! Easy to work with and got us a great deal on our new sofa!
Aileen was a great help
Cassy is awesome.
Mark Eaton was very professional and knowledgeable. Thanks
Service was great. Sales Associate, Aileen was knowledgeable and proficient. Overall a great experience!
Craig was great!
Dylan was great to work with!! Will come back and finish buying for our house
Great customer service. Craig assisted me in every way I needed and found the perfect kitchen table for a reasonable price. Would highly recommend
I had a great experience buying at Ashley. Tyler Ray did a great job and was very friendly and super helpful with getting me a great deal! I look forward to shopping here again in the future.
Cassy was super helpful with finding a new piece for my living room and made sure to answer all of my questions. Thank you!
Terry H was such a help! He was a joy to work and interact with! We love Ashley Furniture!
Dylan was super sweet and had a great time helping us out! Thank you
Return customer of this Ashley location and they have served me well over the past 20 years. Dealt with Cassy today in purchasing a new sofa set and she was very courteous and helpful in assisting us make a selection and negotiating the price. Definitely ask for Cassy when visiting this location.
Normally I don't leave reviews. Dylan really impressed me. He let us shop without hovering over us, but was close by when I had questions. He was knowledgeable on answering my questions.
Dylan is great! He helped my find the perfect furniture for my studio.
Craig was great!! Found a bed set for me at a great price. Thanks Craig!!
We went too Ashley Furniture to look at new furniture. Dylan greeted us as we walked in the door. Dylan went above and beyond answering all of my questions. The Hoover location is a great place to go for furniture.
My husband and I bought a beautiful sectional and chair today. Dylan was wonderful and so incredibly helpful! Definitely recommend to anyone looking for great new furniture to go to Ashley and ask for Dylan!!
Tyler was the BEST!!!
Mikael Silas was very knowledgeable about all the details of the furniture, delivery, and warranties. He was super friendly and we never felt pressured. He was a joy to work with and we would highly recommend him and Ashley furniture!
We love our new couch! Lynn was fantastic!
Mikael and Tuler very very good job give them a raise
thank you mark for helping and quick service!!😊
Mark was awesome and extremely helpful. I was in and out very quickly. Will continue to come back in the future!
Mark was exceptional with our purchase.
Cassy was very kind, knowledgeable and patient! Great experience
Dylan is fantastic. Love the thoughtful suggestions and great service. Guided us through the process of selecting exactly what we wanted to match our style with professionalism.
Terry H. was very helpful when assisting me on my search for some new furniture. He was kind, courteous and attentive over multiple visits this month.
Been a great experience, Terry took care of us through all of our visits, will definitely be back if we need anything else!
Very profesional
Terry was definitely a pleasure and made our experience special.
Terry was super helpful. Got us just what we needed for the husband’s man cave. Very knowledgeable and kind!
I wanted to buy a new couch set. I was looking at many different places online, and I liked a few of them, but I wanted to see them physically. After I searched for living room sets in many stores, I decided to look at the Ashley store. Mr. Silas greeted us at the front door when we came in. He was professional; he showed around different furniture options and all the price details and color options. He even provided me with a measuring tape, which I really needed to figure out how to make the set fit in my living room. Not to mention, we found a full set for an amazing price. When I finally decided what set I'm going to buy and when I was ready to check out, I found out my debit card was declined because of the daily limit. I was starting to think I either had to go to the bank to get a cashier check or call the bank and verify it with them to lift up the daily limit. Then Mr. Silas came up with the idea to make it split into two separate transactions. The first transaction went through, but the second one declined. Then Mr. Silas put the second transaction on credit, and I was able to pay everything. I really appreciated Mr. Silas for making my shopping experience easy and smooth. 5 stars for the awesome deal, and 5 stars for Mikael Silas ⭐️⭐️⭐️⭐️⭐️
I received the best help with Tyler Ray. He listened to what I was looking for and took me straight to exactly what I wanted! Beautiful store! Everyone so helpful and friendly. Not pushy!
Mikael was amazing!
We came to buy furniture for our new house. Tyler Ray was extremely helpful and made the process quick and easy. Updated: The original review was done BEFORE we checked out at Ashley at their request. We were told they would “throw in” 2 pillows since we were purchasing so much. The pillows were on sale for BOGO. We were charged full price for both pillows. They advertise 0%interest for 60 months. They gave us 18 months only and we have excellent credit (over 700 scores). They left off piece of furniture and said they would “eat that cost” since that amount would increase our payment. They didn’t “eat” anything. We ordered a coffee table and 1 matching end table. When it was delivered we only got the coffee table. The end table was never added to the order. The coffee table was $399 alone online and we were charged $600 for the same exact thing. The coffee table plus end table combo was $649. We were told we weren’t overcharged that’s just the way their system works. Yeah no. That’s shady. We were told our down payment would be $1000. It ended up being $1500 without much explanation. Overall not a great experience.
dylan was great
They have great furniture and Craig (nicest employee) helped us get great discount. Definitely recommend!
Graig is an awesome sales person. He answered all our questions and help us with our purchase.
I wrote 2 reviews before. In hindsight I should have waited. Very displeased. It seems as long as the representatives get the sale you are no longer a priority. Communication stops, and I've even been ghosted by my representative and the delivery side.
Mikael Silas was very helpful and professional!! It helped me to make my decision to buy here. I’ll be back!!
Really good place to shop your furniture, will be the place to come and shop for more in the future!!
Great service!!
Cassey was great!
Went to look at bedroom sets. Met salesman Tyler Ray. Absolutely great sales person with a very positive attitude and excellent knowledge of temper pedic mattresses. Ended up buying not only a bedroom set but also purchased a new mattress with adjustable frame and pillows. Highly recommend Tyler for any of you furnitue needs.
Terry Henderson very professional and knowledgeable. Thanks
Terry was fantastic, fair and price was great!
We bought our first sectional from Ashley and had an excellent experience. Lynn worked with us to get the perfect couch in our budget! Thank you!
Cassy was amazing , I received a really good deal ! She was easy to talk to and work with! Thanks!!
Lynn was awesome! She was so helpful getting us our dream couch. We look forward to coming to Ashley again for our next furniture purchase!
Mikael was a great person and he helped me out tremendously with picking out my bedroom set and he answered every question I had and I can say I will be back to shop some more
Casey was awesome!
Craig
Aileen was very helpful on the floor with answering all of my questions.
Cassy was such a wonderful help! Can’t wait to sit in my new couch!
Great service from Aileen today!
Terry henderson
Michael was a great salesperson—made the whole process quick and easy!
Craig is the best!
Helpful and quick.
Terry was amazing to work with. He showed us multiple options and helped us find exactly what we were looking for!
Lynn was incredibly helpful, kind and patient. One of the best you guys have.
Craig did an amazing job
Terrry Henderson @Hoover Ashley sold me a console and the service was excellent very knowledgeable and detailed
Craig and Dylan are my boys. Good job to them.
I came by Ashley Furniture 08/15. Aileen was very kind, patient, and very helpful. She help me around with my wheelchair. Come see Aileen if you need anything for your home!
Mikael was great and helped us find exactly what we’re looking for!!! 100% recommend him for anyone
Tyler Rae and Mikael Silas were outstanding with the service provided today! I left super satisfied with both of the purchases made. I highly recommend them both.
Tyler Ray. Super helpful, polite, and professional! Thank you for setting me up with my “brown” couch.
Mikael was the BEST to work with! Came in looking for a couch set on a certain time frame and he walked around the store with me for about 30 minutes to help me find the perfect set! Very helpful and provided recommendations that I needed!! Can’t say enough great things about Ashley Furniture and will be back in the future.
Mikael was great! Very helpful and knowledgeable!
Terry Henderson was great with helping us pick out a sectional and bedroom suite! He was super helpful and great to work with. Thanks so much, Terry!
We had such amazing help from Terry Henderson. Thank you so much for your help and advice!
Dylan was such a wonderful, helpful man! Definitely go see him for your furniture needs and wants!!!!
Had a good experience looking at furniture for my new home and had the pleasure of being helped by aileen she guided me in the right direction on what i need.i highly recommend this place ,they help you very well.
Aileen was very knowledgeable, informative and very patient. Our experience with Aileen went above and beyond expectations! I would highly recommend Aileen and Ashley Furniture.
Tyler Ray is very professional explained everything we had concerns about and helped the process go smoothly would recommend coming to see Tyler if you’re looking for anything for your home. Awesome job from the staff here also management is very professional
Mikael helped us today at Ashley and was easy to work with
Lynn and Mia are the all-star team. If your looking for great customer service and attention to detail, this is your team!
Great experience with Tyler Ray! He worked so hard to ensure we got stellar deals on wonderful products.
Terry Henderson was nothing but amazing and helpful! He helped me find everything needed and offered an amazing protection plan! If you come to Ashleys definitely ask for Terry!!! Nothing but polite, helpful, and amazing to work with!
Lynn was amazing to work with. Such a sweet individual, listened to our wants and needs to help us find every we were searching for.
Craig was fabulous. He walked us through the best options and helped find the best choice for our tight budget
Lynn was incredibly helpful during our shopping experience! We walked in without a specific plan but needed to furnish our entire home. She was so patient and took the time to understand our needs, guiding us through different options without any pressure. Her willingness to cater to our preferences made the process smooth and enjoyable. Highly recommend Lynn for anyone looking for personalized and attentive service!
Tyler did a great job!
Tyler was amazing help! He was able to help us find a great couch for a great price.
We had a great experience with Tyler Ray buying a couch today!
Awesome experience for us! No pressure sales and got a little manager’s discount from Terry! Ask for him next time you need any kind of furniture!
I love the help from Forrest and team❤️
Dylan was super helpful finding us our future couch! We found a great couch tailored to our needs.Forrest was also helpful finding pillows to fit our sleep needs.
Dylan did a great job helping us purchase a new couch!
Mr. Craig was great! He helped us with the purchase of our new bed!
Terry was awesome Excellent customer service
Cassy is very sweet and very likable. She approached me with a great attitude and a big smile. I will recommend for people to come here and meet her or someone else that is helpful just like she is. I felt instantly at home. I will be back to see Cassy for my next time to purchase furniture. Thank you Cassy for being so helpful.
Mikael was very helpful when it came to finding what I needed!
Cassy was very helpful and very friendly. I like that she didnt harass me around the store lol
Wonderful experience with Aileen
Mikael was great! We came in a few weeks ago to shop around for the house we were set to close on. He didn’t pressure us at all and just gave us his card for when we were ready. Came in today and made our purchase, and although we all ended up staying after close he made sure we were taken care of and happy before we left!
Mikael was great, and helpful.
Forrest and Tyler were amazing!!!!
Friendly and very professional. Terry Henderson was great , patient and kind
Tyler Ray helped my husband and I pick out a couch. He helped us find the perfect couch for our living room! He was very kind, knowledgeable, and helpful. We are excited to receive our couch in a few weeks!
Forrest and Tyler Ray were fantastic! We had the best experience buying furniture for our new home here.
Cassy was great.
Terry was super helpful in helping us pick out our couch!
Our experience with Tyler Ray was absolutely the best! He is an asset to Ashley Furniture and we enjoyed and appreciated his help so much. We will definitely be back should we need more furniture.
Cassy was very helpful and kind !
Craig was very professional and helped us furnish my entire home with my mom!
Craig was awesome and helped me furnish my daughter’s new home! It was a fun day and he took good care of us!!
Craig was a great help!
Craig was great!
Terry was very helpful. He answered all my questions and got me set up with a custom sectional.
Craig Stone did a great job helping me purchase a recliner. He is very personable and great to work with.
I had an easy time getting the help I needed. Dylan was friendly and knowledgeable, remaining patient during my indecision lol Will be coming back:)
Dylan was great!!
Dylan was Amazing! Exceptional service!!
Dylan was a pleasure to work with. His customer service was on point and he did an amazing job. Thank you Dylan.
Dylan was very helpful helping me pick out some furniture for my spare bedroom. He has great taste and made some nice recommendations. Thanks Dylan.
Went in to just look around and see what they had. Dylan was really great, knowledgeable, and helpful. Now to just decide between the choices he helped me narrow down.
Dylan was extremely helpful and knowledgeable
Dylan was awesome 👌🏽 top tier service
Dylan was great! He really listens and tried to help me find what I was looking for.
Dylan was absolutely brilliant and knowledgeable!! Excellent Customer Service!
Dylan was great and very nice
Terry was very helpful and helped us find exactly what we needed.
Lynn was super helpful!
Cassy was very pleasant to work with. Thank you!
Dylan helped us the entire time we were in the store! Helped us find what we were looking for.
Salesman was very helpful and informative
The best sales person. Terry was great friendly and helpful. He took care of me like I was family. Thank you Terry
Dylan did a great job working with me to buy a piece of furniture
Amazing group of people working here! Next time I need furniture this will be my first stop!
Had a great experience! The whole team is amazing and very helpful! Will definitely return in the future!
Terry was great!!
Mark was amazing!!
Ask for Mikel. Great service!
Tyler Ray was a great help and made this experience super easy and helped us find a sectional we love. He is very personable and tells you everything you need to know about each piece. I would recommend him to anyone looking for new furniture.
TERRY HENDERSON DID A EXCELLENT JOB IN HELPING ME FIND BEDROOM FURNITURE FOR MY NEW HONE!
We had a great experience working with Craig on a new couch and recliner.
It's a food place for buy your furniture. Ask for LYNN ,She is a kind saler .
Had an amazing experience at this Ashley. Tyler Ray was awesome and so helpful in helping us pick our couch!
Cassy has great customer service. She’s knowledgeable and easy to work with. Thank you again
Service was AWESOME!!!THANKS TO MIKAEL!!!!!
Casey is the best! And Tyler Ray!
Mikael was extremely helpful in, not only showing me sets that I found interesting online, but also helping me to find the set that I decided on.
Great staff especially Cassy...thanks a lot
Terry Henderson was so helpful today and so low pressure!!!
Worked with Terry Henderson on our great deal. What I like was he did not follow us around pressuring us, gave us space and checked on us periodically. Very Professional and courteous.
Aileen was great! Helped me right away and was able to get everything set up for me. Very sweet and pleasant
Terry was knowledgeable and a pleasure to work with!
Excellent service, Terry was a great help in finding the perfect sofa for our needs!
Cassy Holm was the most helpful, pleasant customer service person that I have dealt with in a long, long time. She took us directly to the bar stools that we were looking for and did a price check for us and we bought them on the spot. Thanks Cassy!!
Great experience, assisted with what I was looking for, answered my questions.
Mikael was so helpful in helping us pick out a sofa for our new apartment. Could not recommend him enough!
Great costumer service!
I found exactly the couch we were looking forward and the process was quick and easy
Craig will get you what you want for the right price!
Mikael provided great customer service. Appreacite all his help. Thank you.
Tyler Ray was extremely helpful and knowledgeable in getting us what we wanted.
Tyler Ray was absolutely wonderful! Made this a wonderful experience!
Dylan was very helpful and top notch professional! I highly recommend Dylan at Ashley Furniture in Hoover!
We had a great experience with Terry Henderson today at Ashleys. He was very respectful and informative.
Terry Henderson was very helpful, without being intrusive while I shopped. He was well informed and made phone calls when he didn't have the answer. I would recommend Terry to anyone looking for good service.
Dylan did great on helping us find our bar stools!
Aileen was very professional. She was very thorough and friendly.
We had amazing customer service with Lynn. Mia even came out to speak with us. She had previously assisted i our purchase two years ago. Everyone was friendly and helped us find the perfect table within our price range.
(Translated by Google) An exceptional person and also speaks Spanish (Original) Una persona excepcional y además habla español
Was very helpful in helping me find the table that I wanted
(Translated by Google) Aileen was very friendly, she speaks Spanish and they have many options for your home. thanks for your help (Original) Aileen fue muy amable, habla español y tienen muchos opciones para tu casa. Gracias por su ayuda
Tyler Ray was very helpful. He gave us plenty of information when we first arrived. He even pointed out different things to consider when buying a couch that I wouldn't have thought about. He also had a good balance of leaving us alone to shop and consider without someone watching over our shoulder. Very personable and helpful!
Terry was super helpful and knowledgeable when we were selecting our couch
Mikael was very helpful to me and my sister and made sure we left with something we wanted. I would most definitely be back and I most definitely recommend him
Tyler was excellent. Helped us get our living room started off right in our new home. Thanks again!
Mikael provided great customer service ! If you’re coming in looking for any type of furniture, ask for him !
Cassy was great and such a big help with my whole process and walked me through my first time big furniture purchase. Definitely recommend!
Craig was friendly and knowledgeable! Great to work with
Craig was patient with me to find the best fit for my need. Didn’t feel rushed.
The sales associate Tyler Ray was funny, professional, and efficient. He was great to work with. If you go to Ashley’s in Hoover, ask for Tyler Ray!
Craig is a great salesman.
Tyler R. Thank you for your kindness and helping me find the perfect dining room for my family.
Great!
Mark was amazing! We had a limited time to search for a couch and loveseat and Mark directed us right to what we were looking for. He was very friendly and experienced. He was also great entertaining our toddler!
Terry was very quick, and helpful.
Terry was very helpful to us today. He got us straight in and got us exactly what we needed for a great price!!
Terry was great! Very patient and great customer service!!!
Dylan Martin in the Hoover Store provided the most exceptional customer service I've experienced! From the time we walked through the store, he greeted us with a smile and was ready to take on the pickiest woman and succeeded in helping me find the best living room sectional for my new home. Thank you Dylan!
We worked with Mr. Terry Henderson, he was super helpful and was patient with us throughout the entire process. Highly recommend.
Tyler Rae was very kind and helpful today!
Tyler Ray gave us a great experience helping us get a couch
I want to give a huge shout-out to Cassy. She was the best salesperson I’ve ever had. She made the experience of finding furniture for my new home incredibly easy. Cassy is amazing—very nice and very friendly. I will definitely be returning again!
Dylan is incredible. I really have nothing else to say. Best service I've ever had!! He listened to my needs and did not make me feel pressured. Go Dylan
Dylan is always SO nice and kind! A pleasure to interact with!
Never had a bad visit, and your employee Dylan Martin is an absolute gem! 🤗
Dylan is fantastic! See him for all of your styling needs. You won’t be disappointed.
Dylan M was great at helping me with my purchase. Will be going back to see him to fill the rest if my house soon
Cassy was absolutely amazing, very helpful and informative. 10/10 ask for Cassy!
Craig was very helpful with choosing a dresser as well as what delivery option is best for me! Great customer service! Thanks again!
Bought many of our pieces at Ashley including the coffee table today. Thank you Craig!
Everything was very smooth and easy buying our couch. Mark was amazing and kind. He got us taken care of!
Terry was absolutely amazing help me find my dream couch. Made the deal super easy and the process was very quick!! MAKE SURE YOU ASK FOR TERRY!!
Bad experience with the delivery and nobody explain to me that it’ll take long time to deliver it…I got shocked that it’s going to reach after one and half month …
Great experience! Mark was the best and helped us to figure out different options and what would fit best in our space. Would definitely recommend this store!
Terry was very attentive and informative with his help
Mikael was a great help!
Store was in great condition
I recently bought a dining room set, and I couldn’t be more happy with my experience, Cassey was so friendly & was very patient, the store was very clean , and very organized, I would definitely come back to make another purchase
CASSY WAS A GREAT HELP. IF EVERYONE OF THE EMPLOYEES WERE AS NICE AS HER THE STORE WOULD BE SO MUCH BETTER
Store was clean
Store looks very clean.
My wife and I was greeted upon entry of the store by Tyler Ray. He was great and provided us with outstanding service. We will come back when we need any more furniture. Service well done.
Lynn was so nice and friendly and really helped me throughout the store. I will be back to look for her!
Terry helped us get the dining room set we wanted and set us up for quick delivery. Thank you!
Quick and easy purchase thanks to Mikael!
Great customer service by Ms.Lynn. I was able to find my bedroom set without a problem.
Great customer service. Very attentive. Ms. Lynn was wonderful.
Mikael is the most amazing sales associate. He was super thorough and helpful. He took the time to go over everything and answer any questions I had. He was able to get all of the pieces of furniture I needed as well as help me coordinate additional pieces for the rest of my home.
Mikael was extremely nice and professional. He made my purchase process very easy. Truly hassle free. Thank you Mikael!
Terry was so nice and saved me so much! He is great and needs a raise!!!!!!!
Dylan was very patient and helpful while we searched for living room furniture. He offered suggestions and helped us find the best deal.
Dylan was very helpful and flexible throughout our shopping!
I enjoyed my sales person CASSY she was very helpful and sweet and hands on. Will be back
Craig gave great service and great pr ice!
Craig was awesome! He really made sure I understood everything and got me the best price!
Craig was awesome!!
Great service from Craig
Mark was very helpful in the purchase of our new couches! Definitely recommend stopping by if you are in need of new furniture
Completed a purchase of a Casselbury 2-Piece Sectional with Chaise on October 26th. The salesperson who assisted me, Aileen Otero was very professional and helpful getting me set up and ensuring all the details were completed properly, also gave a discount of the sticker price. She is an excellent employee and I further recommend the store for any future home purchases.
Aileen was great in helping us purchase our couch. Thanks for a great experience!
Mark Eaton was very helpful and gave us excellent service
Craig and Forrest did a great job!
This was a great buying experience,salesman explained everything clearly, was great place to get the furniture i wanted
Store looks great
Couldn’t be better…perfect help. No pressure…Fun…informative…best experience EVER
Mikael Silas is incredibly knowledgeable and helpful. He will take good care of you!
I recently went to the hoover location and the salesman, Tyler, was awesome. He helped me and my wife find the perfect bed for us! He worked with us, even when we were picky, and got us out of there happy. Could not recommend Tyler or this location more!
(Translated by Google) Excellent service if you need help furnishing your home visit the store Ashley Aileen offers service in English and Spanish (Original) Excelente servicio si necesitas ayuda para amueblar tu hogar visita la tienda Ashley Aileen te ofrece servicio en inglés y español
Casey was great!!
I recently went into the Hoover location and worked with Tyler! He was very personable and didn’t make me feel pressured at all to buy anything. He showed me around the entire store and we picked out a great furniture set for my living room along with some bedroom furniture. Tyler was very knowledgeable and made my first time there a wonderful experience. Will be back in the future!
I had such a wonderful experience coming in a few days ago and I had a great experience with an associate named Aileen. 10/10, Wonderful!!
Outstanding service from sales associate named Aileen. She was super friendly and helped us out picking a new couch for our home. What an amazing experience.
Tyler Ray was accommodating and professional. We've been waiting to update our living room furniture, and he knew exactly what we were looking for, which made the process smooth and easy. Overall, it was a great experience with excellent customer service! I would highly recommend it!
Damien did a great job!!
Cassy was an amazing help finding furniture,very professional and courteous
Cassy is a amazing and a great salesperson
Mikael was really helpful in explaining all the options available and very patient with all our queries. Store has a lot of options available to choose from . Overall great experience!!
Excellent service; great quality merchandise!
Mikael Silas is incredibly knowledgeable and helpful. He will take good care of you!
Dylan was great!
We purchased a new couch, loveseat and area rug when we moved into our new house. We also picked up some extra chairs to go with our farmhouse table. Mikael Silas was our sales person and did a fantastic job guiding us to the different areas of the store. He was knowledgeable about the products and suggested different options to look at. Great customer service!
Craig was so helpful! He listened and brought me to exactly what I wanted and then helped with all the details. Great experience with a great guy! Thanks Craig !
Thanks, Mark for being so friendly and helpful with our mattress purchase. Highly recommend. Also, he was very knowledgeable with the product.
Mark
Dylan was great!
All my glory goes to Tyler Ray for being the best at what he does. He made the process for everything very smooth and will help you in any way he can. Tyler went above and beyond and definitely set high expectations.
Aileen kindly greeted us and asked if we needed help and she she showed us where to go. Very helpful and friendly!!!
Dylan Martin did a great job! Will definitely come back.
Tyler was great and very helpful !!!
Had a fantastic experience shopping. Beautiful store and Dylan helped me pickout a great gift for my mom.
Dylan was kind, knowledgeable, and efficient. Truly a rockstar
Mark was outstanding. He mentioned a deal and secured our sale with a complimentary bedding item to accommodate. Very professional and persistent. Also, he is very knowledgeable of the inventory and man of his word. Got great quality set we wanted within budget.
Terry Henderson helped us with the purchase of a new sofa and mattress. He was very kind and patient with us and not pushy at all. We will definitely reach out to him next time we are shopping for new furniture.
Mikael at Ashley’s in Hoover was amazing.
Dylan ⭐️⭐️⭐️⭐️⭐️
Dylan was great. Very knowledgeable, friendly and helpful. Great furniture choices too.
Dylan and Mika were so great and helpful!
Cassy helped me out this morning. She helped me find the perfect bed that fit my needs. She was very friendly, & completely knowledgeable about all of the products. 10/10!!
Mikael was so kind and helpful! We can't wait to get our new furniture! I highly recommend Mikael and Ashley Furniture!
Craig gave me great service at Ashley furniture very helpful and polite
Terry Henderson was amazing and helped us out a ton!! Thank you!!
David was a very helpful salesman and he will get you the best deals
Great service!! A+++
David B. was outstanding. Went over and above to take care of us. I highly recommend seeing him. Works weekends!
Ashley store at Hoover has a great selection of furniture for the house. I have been used Ashley furniture from a long time and it is a good choice for the price and quality. They also have a great staff that can help you with your questions and selection. Do not hesitate to look into Ashley online website to have reference of prices that they can also help to locate.
Every sales rep was nice and helpful especially Forrest!!! Sure looked great and nice. And also it's the first furniture store that I've been that has a restaurant in it.
David in the Hoover, Alabama store was very nice, informative and he really helped me to get the most! I’m thankful for him taking the time and explaining everything to me! If you need furniture please go see David in Hoover!
Craig was great!
Great Service and Craig was amazing! Ask for him for a wonderful experience!
Spent time trying various recliners and sofas at Ashley Home Furniture without feeling pushed by salesman Dylan. He answered all our many questions while giving us room to talk and try pieces. Received a quote and returned next day to finalize our decision. Dylan went out of his way to get me a great holiday bundle deal. Because the items are in stock they will be delivered and set up in just a few days. Looking forward to enjoying this quality furniture.
Very good collection of sofas. Salesperson Craig is really amazing and assisted well. Strongly recommend.
Very nice and helpful!!
Our assistant, Terry Henderson, was extremely helpful, insightful and professional. He was eager to help with all our furnishing needs, and his help gave us an excellent impression on the brand he represented.
Sure, here's a glowing Google review for Cassy at Ashley's Home Furniture: --- ⭐⭐⭐⭐⭐ I had the pleasure of being assisted by Cassy at Ashley's Home Furniture, and her customer service was nothing short of superb. From the moment we walked through the door, she greeted us warmly and made us feel right at home. Cassy's friendly demeanor and professional attitude truly stood out. She patiently answered all of our questions with thorough explanations, demonstrating her extensive knowledge of the products. Her dedication to helping us find exactly what we needed was evident, and she never made us feel rushed or pressured. Cassy's exceptional service made our shopping experience enjoyable and stress-free. I highly recommend asking for Cassy if you're visiting Ashley's Home Furniture – she goes above and beyond to ensure customer satisfaction. Thank you, Cassy, for your outstanding service!
Terry Henderson made our shopping experience easy. He was helpful and attentive!
David is so knowledgeable. He wouldn’t let us walk away without the items we wanted. He worked hard to get the deal we felt good with. He is a true asset to the team.
David is a master salesman. We walked in to browse and walked out w a room full of furniture… and it was a super good deal!
Worked with Terry Henderson. Wasn't pushy. Waited a week (as asked) before doing a check in. Was able to come back when I was ready, and he recognized us immediately upon entry and which furniture we looked at last time, even though it was a month later!
David B. was so friendly and extremely helpful in finding me items that fit my needs and wish list. I really appreciate his help today!
Terry Henderson was very helpful and took us straight to what we liked. Very good customer service.
Craig did a great job for us today. Unfortunately he is a cowboy fan though.
David was super helpful and attentive to our furniture needs. We appreciated his guidance!
Nia and David's customer service was exceptional. They both were patient, knowledgeable and understood my vision. I have shopped at several Ashley stores in the past. However, I have never received Top Tier service as they provided. Thank you for assisting with making the vision for my home a reality. You all ARE THE BEST!!!
Aileen is the absolute best retail sales person ever!!! She was patient, friendly, kind! She was helpful and knowledgeable about the inventory. Thank you so much!
Today my husband and I went into Ashley’s to look for furniture to go in our family room. We were greeted by Aileen, who graciously asked if we had anything in particular that we were looking for! I explained what we were looking for and she pointed us in that direction! Upon browsing, we ran into the Store Manager, Mia who was even more helpful and directed us exactly to where we needed to be! Both were very nice and helpful and made our shopping experience very enjoyable! Carla Nelson
David was very professional and courteous. I would recommend him to anyone. I would give him 500 stars if it was available. Yvonne Rutledge, HE’S THE MAN!!!!
David was very professional and gave great service. I highly recommend him as a salesman who has his at heart.. He was not just trying make a sale but make sure the customer is satisfied
Excellent
Craig was great! Easy purchase and great experience.
Dylan was very helpful for our recliner purchase
David was able to help us figure out everything we needed for our new house! Definitely ask for David, he was very helpful and professional.
We worked with David and he was so patient helping us furnish our new house. He was able to make everything we need fit within our budget without compromising on quality
Terry was amazing, he was very professional and helpful. Even though I was giving him a hard time, he kept a smile on his face. One happy customer here!!
This gentlemen is very nice, knowledgeable, helpful and kind. He was eager to help!
David B is amazing. Highly recommend!!
Cassy was great and made my purchase an experience.
The "soft hit" on my credit turned into a credit card I didn't request. I told the associate we didn't want the furnature for the rates they were offering but she opened a card anyway. Beware!
Mark offered to help me in short, and I do mean short notice. Mark was very professional and informative. I had no idea Ashley Stores were not all affiliated or associated but I do now. Forrest was very helpful with getting me set up and on my way. I’m a very happy customer that drove from Columbus/Ft. Moore, Georgia/Phenix City, Alabama to do business at Ashley Store Hoover location and it was well worth it. Thanks gentlemen!
We are new to the area, and Aileen was very helpful while we were searching for our furniture. She is very knowledgeable and was very patient with us!
We bought a 5 drawer chest from Ashley Furniture. After about 6 months the 3rd drawer fell apart. We tried to put it back together and found many holes and they mostly stripped. We checked the other drawers and most of them had similar issues. The Chest was under warranty. We did send them pictures. They did agree to pick it up and we expected a new chest but they sent the original chest back. On arrival we noticed that now the 4th drawer is very difficult to open. More screw holes in the original drawer that had fallen apart but they did paint the side of the drawer. Damage to the wood on the 3rd drawer. Really only 1 drawer opens properly. We have been waiting for a response for 2 weeks. We did not haven’t use the chest since this delivery. Since most of the photos weren’t on google photos I can’t add them. Customer service is very poor and I’m very frustrated. I just got a call and they stated they will not replace it with a new chest or give me the money back. They will only repair it. I will never buy anything from Ashely furniture again.
Craig was a wonderful help!
David helped us and he was swift, professional and helpful! highly recommend
Mikael was very helpful and knowledgeable of the store stock, he made it very easy to make a decision.
Mikael helped the whole time to find what we liked.
Mikael was very helpful the entire time.
Terry H. was great! He was so sweet and helpful and made purchasing my new couch so easy!
Absolute solid guy to deal with. Straight forward, and strictly about making you happy and earning your business. Breath of fresh air when compared to other sales folks.
David is awesome! He listened to all of my needs and went out of the way to help my family. Thanks David!
Dave is extremely sweet and helpful!
My husband and I had a great experience at Ashley’s Furniture! Damien was very patient with us and extremely helpful. Will definitely be returning.
Great, Damien helped us find a couch we had been searching for!
Mark was awesome! Very attentive.
We had a great experience today when looking for a couch!
David was excellent. Very patient and knowledgeable.
Came in the other day and Dylan helped me with everything, a total godsend!!
Wonderful experience! Cassy is great!
Awesome customer service!!
Craig helped us find the most perfect sectional for our new house today! The process was smooth and he gave us such a great deal. We will be back for more soon!
The Hoover Ashley knocked my expectations out of the park. Dylan greeted us at the door, and he listened intently as to what we needed. He was polite, knowledgeable, and quick. My partner and I were in and out with two new pieces being delivered to us in three weeks. Thank you Dylan and Ashley
Casey was wonderful! So patient and helpful. We love our new furniture.
Great service from Mark! Quick and easy and we got a great deal.
Terry was very helpful and attentive to what we were looking for.
Mark
Craig was very helpful and easy to work with!
Cassy was excellent!!!!! Great experience!
Terry Henderson did an outstanding job. He was extremely helpful and my mom and I bought furniture on first visit. He was very knowledgeable and friendly.
Casey was lovely!!
Very knowledgeable of different payment options and was very patient Craig at Hoover location
Everything was Great!!! Especially Cassy very helpful
Cassy was great!
Craig was Amazing!! He answered any and all questions we had. He made our shopping experience exceptional!!
Craig is great!
Mark was awesome
Big Daddy Dave is the man! Very personable and enthusiastic. He answered every question and helped us find a sectional that would work best for our living room.
Big daddy Dave was the best salesman ever! He was never pushy and really wanted to help us find what we were looking for. He was very easy to work with and I appreciate him so much!
Looking for a sofa today and Terry at Ashley Furniture helped us find our first sofa! He was very helpful and a genuine person to work with. Thank you Terry!!
Mikael provided excellent customer service.
Mikael provided excellent service.
David did great!!! He helped us out a lot.
She was very professional and such nice person
Mikael was very professional and helpful!
Terry was an amazing sales associate! He sold us our dream couch. I highly recommend this location for all your furniture needs!
Dylan was absolutely AMAZIIIIIIING the best experience ever inside of a furniture store. I told him what I was looking for and what we were matching and baby he executed!!! Thank you so much for this experience 🫶🏾
Terry was Great super fast and Easy and very kind!!
Terry was great ! Everything was fast and easy !!! Thank you Terry!!!
If you have any furniture needs at all, I highly recommend Terry Henderson at Ashley! Friendly, knowledgeable and made our shopping experience easy and enjoyable! Go see Terry, he will get you taken care of!
Craig and Dylan were an awesome help!!!
Great service. Quality pieces.
Terry Henderson was amazing!! Highly recommended!!
Jason was amazing!!!
Go see David!
Craig did awesome job.
AWESOOOME CUSTOMER SERVICE, Mikael was sooo awesome and sweet for me and my family.
Cassy from the Hoover Ashley's Furniture Store Is A Great Store Greeter and She Magnificent At Her Job. I recommend her to Anyone who shops at that store.
My husband just had open heart surgery and wanted a lift recliner to help him up. I was in the ICU and I called Ashley in Hoover to see if they had any chairs in stock. We couldn't wait weeks for shipping. I spoke to Craig and he actually sent me a picture and info about a nice lift recliner with heat and massage that was in stock in their Bessemer warehouse. Well my husband came home today and so did the chair. It was just delivered and assembled by two nice young men with All American transport. Their shipping and tracking system told me my delivery time slot and kept moving me up as they made other deliveries. They were actually right on time. Unheard of!! This was an incredible experience and I thank them all. This is a great company to do business with.
Terry Henderson was so very nice an knowledgeable about the merchandise an the prices I will surely be back
Thank you to Mr. Terry at the Hoover, AL store for helping my daughter with her living room set! I’m so happy that she was able to find furniture that she loves and that you were there to assist her. Again, thank you so much!!!
Cassy Holm was an excellent salesperson with a sweet smile. She was patient with us as we eventually found exactly what we were looking for.
Terry Henderson really helped us with finding what we were looking for in our new home! While getting our furniture needs met, he also helped us with what fit within our budget. He is very kind and understanding.
Terry Henderson was amazing working with didn’t bug us or force us to buy anything. He made the sale super easy highly recommend him!!
Terry H was fabulous and helped me find exactly what I was looking for.
Terry was very personable and helpful
Hailey was sooo helpful. She tried to get me as many deals as she could and she was very informative on the current store deals.
Hailey Jennings was amazing! Really helped me find exactly what I was looking for and for a great price. I am very satisfied with the service.
Reach out to Dylan! Talented and full of energy, he will pull out all the stops to fully furnished your home.
Terry was fantastic!
David B. Was fantastic. We appreciate all of his help!
David B was insanely helpful! Thank you so much!
David Was Great!!! Thank you!
Mikael
Craig was great! Help us from start to check out. 5 stars.
Between Mark and Mia, they were nothing short of Amazing!!
All the way from Columbus, Ohio, to Ashley’s Hoover, Alabama. THE BEST PLACE TO WORK!!!! We don’t let Customer walk. We make a deal for every customer.!! * Special financing for our customers * Clearance items even ,Tempur-pedic bedding * Outdoor furniture But most of all, we have fun with our customers that’s what I love the most! Come and see David or ask for Steeler nation!! Do you know the guy with the six Super Bowl rings?
Aileen was awesome. She found the Power Lift Chair I wanted and also got a great deal on it. I didn't have to go shopping anywhere else. Thank you Aileen.
Craig Stone’s service was great!
Salesman was very helpful. Terry Henderson
Craig good service
Great experience. Jason was awesome to work with!
Great, thanks Craig!
Kayla, the sales woman help me and my wife pick out two pieces of furniture we need for our house. The price was fair and my wife happy.
Great selection! Great prices! Great staff! Really great place to work and shop!Love my job at Ashley HomeStore!!! Come see us! I would love to help you out!
Mikael was very helpful and gave us the perfect amount of space/assistance to shop comfortably.
Craig and Kyla were excellent! They helped me in a timely manner and informed about each product! Incredible service!
Kyla and Craig were great
(Translated by Google) Castle cafe restaurant inside the stairs of Ashley, good taste and fresh, with friendly staff, I recommend it. (Original) Restaurante café castillo dentro de las escaleras instalaciones de Ashley buen sabor y fresco cuenta con personal amable se los recomiendo
David has been fantastic helping us find the couch of our dreams!
Had an awesome experience with David. Highly recommend him! Simple process. Fast, attentive and friendly.
Terry Hendersonwas so awesome and helped us with our new bedroom set. Thabk you
Had THE best experience today with Terry shopping and Mia helping with all the finances! They both made everything so easy! And even helped with dealing with our kids ;) definitely 5 stars!!!
Damien is awesome!
Ashley Furniture has always been our store for beautiful, quality furniture but their sales associates are also an influential reason to shop Ashleys. Mr. Damien Christen went above and beyond in my recent search and purchase of the beautiful North Shore Queen Sleigh bedroom set. He made sure he found the extra pieces that I wanted and made the whole experience wonderful with his professionalism, customer service, explanation of the terms/conditions for the sale, and friendly attitude. His respect was refreshing and his attentiveness let me know he was listening to what I said I wanted; not pushing something else as some sales associates do. He is the best!
Terry Henderson, excellent quick and easy service. HIGHLY recommend!
Cassy was amazing, helped us out immediately and didn’t waste our time. She’s the best one there!
Great experience. Craig and Melanie helped us.
David B. At the Ashley furniture store in Hoover was a huge help. Amazing experience! Walked us through all the different pieces we needed and really made the experience simple.
David B. was very attentive in helping us picking out our pieces.
Mikael was great help! Quick, gave space to browse and helped when needed.
Terry was great!
Great service
Casey omg she gave us the absolute best customer service ever please Please go. Check.her out
Mr. Craig gave me star treatment, thank you so much.
Craig was super helpful on helping me find my couch!
Made purchase very easy and streamlined.
Very kind, prompt, and thoughtful consideration during the buying process. I’ll be going back to him for future purchases!
Great experience with Craig Stone(sales representative). Very patient when I made changes to my order. Explained the shipping process clearly.
Terry at Ashley furniture was extremely helpful! Appreciate the great customer service!
David is an amazing salesperson, he guided us through the store and pointed out really elegant and value for money deals.
Mikael was great at explaining everything to us and helping us pick out a great sectional.
Terry Henderson helped us out tremendously! Made the process of getting a dining room set very smooth!
David gave me the deal of a lifetime.
David was awesome! Super guy. No pressure.
Cassy & Forest were a great help in our process picking out new furniture for our living room. There was no pressure and they even moved pieces around the store for us so we could see how it all looked together. Go ask for Cassy or Forest next time you’re in the store.
David B. from Hoover,Al location. Very helpful and kind. Great salesman!
David was awesome!! Check him out in Hoover, Al
Craig was AWESOME 👌
Craig was very helpful with helping us look for a couch.
David was really nice and helpful!!!
Terry at the Hoover store was very helpful during the entire purchasing process!
I had a great experience. David met us at the door, listened to what we were looking for and directed us to the right area. With his help we found everything we wanted and at a great price. David worked hard to fine us great deals. Be sure to visit Ashley’s in Hoover, Al and ask for David.
Craig was very helpful in assisting me with purchasing my new couches
Casey was extremely professional, informative, and personable throughout our shopping experience.
Damien was super helpful and polite!
Terry Henderson got me a great deal and I was in and out in 30 minutes! Thanks, Terry!
David was a great help to me as I purchased furniture for my new home. He was flexible, understanding, and answered all of my questions. Please see him on your next visit to Ashley’s.
David was so sweet, and took his time to make sure we found what we were looking for! Highly recommend Ashley Furniture!
If you need some furniture for your new house, apt or Etc. Come on down to Ashley Furniture and see David he will make your furniture buying an experience an easy one.
We had the best experience finding our couch & our helper Mia was so sweet/genuine! We have gotten all of our house furniture from Ashley & have had great outcomes each time!!
(Translated by Google) Cassie (Original) Cassy
Mr. Terry Henderson was attentive, knowledgeable, and helpful. I appreciate his expertise and the excellent customer service he provided during my shopping experience.
Cassy was very helpful. She greeted my husband and I pretty quickly after entering the store asking if we needed assistance. She answered any questions I had.
David was an awesome salesman!
David was awesome. Very professional and friendly. We will be back to shop with him again soon!
David was amazing great dude !
From the moment I entered the establishment, I was greeted with a warm smile. This type of energy was displayed throughout the entire experience and completing my transaction. I was assisted by Ms. Mia Byrd, the store manager.
David is awesome! He is super helpful. He let us roam and pick out pieces we liked and gave us helpful information about the shipping and install process. Thank you!
Craig was incredibly knowledgeable and helpful! We got an excellent deal from the Outlet on a bed for our son. Efficient, seamless, no pressure sale.
Great!
Terry Henderson did an awesome job helping my granddaughter find the bed that she liked.
Terry Henderson was great. He answered all of our questions. He is awesome.
Terry went above and beyond for my sister getting her a mattress and pillows.
Cassy was great and very knowledgeable of the Ashley furniture products. I will definitely continue to do more business with her in the near future! Thanks, Cassy!
Terry is amazing, helped a lot... Highly recommended...people need to ask for him for assistance!
Craig was great!!!!
Cassy Holm Great customer service!
Craig got me what I wanted at the price I needed!! Thank you
Ordering furniture from Ashley has easily been the worst buying experience I’ve ever had. First, we had sales associates arguing over who should get our commission, this made both my wife and I extremely uncomfortable. Months later when our furniture finally arrived, both our bed and dresser were broken and had to be returned. They called us a month later saying our new dresser was ready to be picked up. I drove out to the warehouse house in my truck with one of my employees and once we arrive, I notice it’s the exact same dresser that I had returned a month earlier with the exact same damage and they tried to pass it off as a new dresser! You’d think this would be the end of our terrible experience, but it gets even better, when we returned the bed panel, they told us they would ship us a new one. Months go by and the new panel finally arrives, and wouldn’t you know, it’s the wrong panel! 7 months later after we ordered our furniture, we still can’t even put our bed together because we don’t have the correct panel.
Absolutely no follow through. Previously we ordered a couch through this store over the phone. When the company arrived to deliver our couch, they looked at three flights of stairs and said they could not deliver it. We cancelled the order, and the store refused to give us a refund for the delivery. We left a 1-star review and got a call from the district manager. Because this location is independently owned, the owner/CEO had to be consulted to refund the deliver cost (for an item NOT delivered). We were promised by the district manager that refund would be given, and here we are 21 days later and no refund. This seems to be the only way to get through to leadership. After they have your money they could care less.
Recently purchased a bedroom set from Damien, and I couldn't be happier with the experience. Damien's charisma, knowledge, and dedication made the entire process a breeze. He helped me select a quality mattress, stylish bed frame, and a matching nightstand that perfectly fits my space. Highly recommend seeking out Damien for a hassle-free and delightful furniture shopping experience!
Damien is a rock star!
Great experience! Terri H. was very helpful without being pushy.
Our sales agent Terry was awesome!
Terry was great to work with!!! We got a great deal. Great experience overall
Mikael did a great job
Damien was of good salesman
Thanks Cassy for working with us!
Damien was very helpful. He helped me pick out my couch, and was able to find me a mattress on clearance for my new home. He was very professional and easy to work with. I would highly encourage anyone to work with him again when purchasing at Ashley.
Staff was attentive when needed, didn’t feel pressured to shop or buy, very friendly staff, and nice / neat set ups and furniture.
Stop by Ashley Furniture in Hoover and ask for Mikael or Jaquan. They have excellent customer service. I will be purchasing with them again
Mikael has great customer service!!!
Terry Henderson did an amazing job. I couldn’t be more happy with my purchase. Very patient and excellent salesperson!
Cassy at Ashley Hoover was awesome! She was able to find me everything I needed at the perfect price for my budget. She took her time without being pushy making sure all my questions were answered thoroughly and accurately. I'll recommend her to anyone in the future. Thanks!
Casey was the best I definitely enjoyed her promptness willing to help with such a large order I appreciate her please go see her Hoover location
Cassy and Mia provided top tier customer service and support! We have visited frequently primarily because of the service provided!
Purchased reclining sofa and rocker recliner. Sales person was really courteous and helpful
Craig did a great job helping us!
Craig was awesome ! Super friendly and patient
Jo is awesome!!! Ask for her!
Craig was a great help!
Delivery was damaged and the warehouse manager supposedly made an appointment to have the furniture finish repaired. This never happened and after many tries to follow up, we just lived with it. Fast forward to Feb 2024 and we ding the finish in a different spot. We had purchased the extended warranty (Platinum Warranty Services) and tried to file a claim. What a joke. They are difficult to contact and reject every claim. Bottom line, DO NOT waste your money on the extended warranty and DO NOT accept any furniture delivered with damage, regardless of how insignificant it appears. Very disappointed with post purchase customer support and won’t be making the same mistakes twice.
Terry Henderson was a great help looking for my couch today!! He went over and beyond and made the buying process very smooth!
Horrible management of store. I walked into the store to look around and was approached by a sales rep. This was all good and I planned on making a purchase. But then I was approached by the manager and I was told she had a better sales rep for me. I informed her I was happy with Jesse but she told me that if I didn't take her other rep then I needed to just leave the store. So I left. I am guessing the other sales rep was her husband or boyfriend. Not sure why she is a manager as she is rude and is definitely stealing from her employees
Steven and Terry are GREAT! Awesome customer service and they were both very patient. They know their store and specific furniture items without hesitation. Ask for them by name.
Mia the store manager handled my over the phone order and set me up for delivery. She did a great job of showing me the couches I could have delivered that weekend and handled everything over the phone for me as I live 6 hours away. She’s the only reason they get three stars, without her it’d be zero. However once there the company refused to deliver my couch. Saying they couldn’t bring it up the stairs. My building has 20 other units on the floor with mine, they all have a couch. Also, after canceling this order, I personally delivered my own couch (from another brand) up the stairs by myself. This store being independently own, the owner did not want to issue me a delivery refund. It took arguing three days to finally get it resolved. I own 4 air bnbs currently and plan to close on 4 more this year. I will not use this company solely because the owner only wants to do right by people after they beg for something that should have been refunded instantly.
Steven and Mikel at the Hoover store were so helpful when working with my mom. They were patient and worked with us for our budget and time schedule.
Had a great experience with my salesman Terry Henderson. He was very knowledgeable and helped me find the right pieces for my home. I highly recommend working with him if you come shop with Ashley Furniture in Hoover!
Service with Craig was great, love new furniture
Craig was great to work with. And very helpful.
We found the perfect sectional for our house! Thank you Craig for helping us! You were great!
Craig was great!
Terry Henderson was our salesperson and was so helpful and friendly every step of the way. We were happy to buy from him and recommend asking for him any time you come to Ashley in Hoover!
Mikael waited on us, he wasn’t pushy but was very helpful & courteous. He also made sure we received a great deal. Thank you Mikael
Wonderful experience with Steven Lane! He was super nice and helpful! Made it all very easy.
This was by far the smoothest experience I’ve had at a furniture store! Terry Henderson greeted us immediately and was incredibly helpful, going out of his way to show us all the options that fit our vision. Totally headache free!
This was a great, smooth experience and our salesperson, Terry, helped tremendously!
Craig did an amazing job!! Very helpful- got exactly what we needed very quickly!!
Fantastic experience! Jo helped us pick out a great set of furniture that pairs excellently together!
Craig was so helpful!
Great Service from Terry Henderson. Very Helpful.
Terry was wonderful! Well dressed, professional, and had great energy!!
Terry and Craig both did great jobs answering all questions perfectly
Damien Christen, at Hoover Ashely’s, was fabulous all throughout our furniture buying process. He was patient and very knowledgeable. I would definitely recommend him if you need to furniture shop.
We came in to browse sectionals and Craig met us at the door and helped us find exactly what we wanted and needed. He was kind and knowledgeable. We love our new sectional and can't wait until it's delivered. 😊😊
Craig from TX was great‼️
Terry Henderson is amazing! He listened to all my wants and needs. Talk about a great deal. Don't walk....RUN! for the Presidents day sale! Once my furniture arrived( quick timeline)... Marquez and Zig( the delivery drivers) were extremely polite. Refused to let us lift a finger and literally did not expect us to lift a finger! Excellent job.
Craig is the best seller, he serves us very kindly
Mr.Craig was amazing!! Extremely patient, professional and personable!
Craig was excellent help
Craig was very helpful and fast with information and assisting us. We will be back
Awesome Experience at Ashley today with Mikael Silas
Damien did a GREAT job! What a pleasant and patient young man! He was very helpful and we will definitely come again! 😊
craig is amazing- craig
Damien was so patient and helpful. Because of his attitude, we WILL be back!! He deserves a raise👏👏👏
Terry Henderson welcomed us immediately when we walked in. He was very helpful, professional, and fast. We recently had a bad experience furniture shopping at a different place but Ashley furniture and Terry made it an excellent experience.
Great person!!! Terry Henderson is the Best Salesperson Ive ever worked with.
Mikael and Craig were very helpful and made it simple!
Shopped at Ashley’s today and Craig was great! He helped us find what we were looking for in 15 min!!! Will definitely be coming back.
Craig was a great sales rep! Enjoyed talking to him
No is great go see her very helpful
Ms. Cassy helped me with the purchase, she was kind knowledgeable and prompt. I had a great experience.
5 star service. Good price. Good service. Highly recommended
Craig stone is amazing!! I recommend speaking with him for your visit.
Craig Stone
I had a great experience at Ashley Furniture near the Galleria. Terry was a pleasure to work with; he was quick to respond to my many questions through text, very professional, and he didn't make me feel pressured at all. I appreciated that he let me look and then come to him when I had questions. My oversized chair was delivered this week and it's perfect! It's more comfortable than my significantly more expensive sofa in my main living area. Thank you, Terry :)
Craig Stone from Texas did a Fantastic Job!!!!!
Beautiful furniture! Great selection of every style! Ask for Terry Henderson, he was a huge help in finding what we needed for the best deal. 👏🏻
I saw TERY Henderson today to buy a couch. He was friendly from the moment I walked in to the store. He showed me various options and helped me pick out the couch of my dreams. When you go to Ashley furniture, please ask for him. He will take care of you.
Great!
Cassy H. Was amazing she was helpful and didn't make us uncomfortable. She let us do our own thing and didn't hover or make us feel pressured. If it wasn't for her we probably wouldn't have bought from Ashley furniture. Great experience. Ask for her if you want a stress free experience.
Mike was very helpful, gave us a good deal. We’re happy with our new dining set!
Should you be in the Hoover area ask for Craig. He was super friendly and great sales specialist.
Terry Henderson was amazing! He assisted me in the purchase of a lift chair for my grandmother and made the process so simple.
Craig was excellent!
I had the smoothest purchasing experience of my life with Cassy. Highly recommend asking for her when you need furniture! 12/10!
Craigston was the best. No hassles...Got me in and out!
Terry Henderson helped us pick out our table and chairs today! Very smooth process! He was very helpful!
Mikael is the best! He was so helpful and kind with all our questions. He was super thoughtful in asking what the needs are of our purchase to make sure we were getting exactly what we needed.
Excellent attention of Terry Henderson,help us all the time with our decision,very patient and kind. Thank you very much.
Terry Henderson was wonderful! Extremely helpful from the moment we walked in!! Highly recommend!
Terry was incredibly helpful, cordial, and knowledgeable when we came to purchase a living room set. He went out of his way to help us mix and match furniture pieces. Would highly recommend Ashley’s in Hoover.
My wife & I are welcoming our first child into the world this week Feb 4-10 we went to ashley to look around and worked out a deal on Jan. 11 with a salesman named Mark who assured us that our furniture would be in within 2-3 weeks. We're on week 4 waiting for this furniture my baby will be born this week and we still don't have furniture or a way to expedite the process or correct his promise. We will never again buy furniture from these people. Do not let them fool you into buying unless you are willing to wait a month or two for your furniture.
Jo helped me out very well, great great customer service
Mikael was wonderful! We will use him in the future!
Lynn helped me with purchasing a new mattress. Very great customer service! Thanks!
Terry Henderson did great and was a big help
Jo Hogan provided a great experience. She took time to hear what I was looking for in a recliner for my Mom and set me up with a perfect chair, at a fair price.
Cassy, was a wonderful sales person. I came in looking for a specific couch (larce) and she was able to work a wonderful deal out for me, as well as helped me purchase a mattress. Thanks for everything! -Quita
We went to Ashley store with the intention to find a dinner table that would complete our living room space and upon arrival we were greeted by Terry. He showed us around the store while pointing out the tables in the style that we were looking for. A+ rating to this guy for helping us out, because we did end up finding the table we liked and completed the sale shortly afterwards. He even threw in a price reduction, which we of course greatly appreciated. We will be back if we need other items in the future.
Great service, excellent inventory, thanks Craig!!
Terry was great. Quick professional service
Terry Henderson was great help and very professional. A+
Terry Henderson is awesome!!! I ask for him every time I come into Ashley.
Jo was great and really helped us on everything we needed. I pressure just there to answer every question we had.
I just want to give props to Craig, he was really helpful on getting what I needed for my living room
Great selection. Great service. Friendly staff. Thanks Cassy!
Craig was very patient with me in helping me find a mattress for my aunt. Not a pushy salesperson.
Preston is the best! He took his time to assist me with my picky needs and found the best deals for my budget! I will be back!
Worked with Terry Henderson and he helped us get the perfect couch for us! Very patient and accommodating. Will certainly work with him again in the future!
Mikael Silas was very professional and respectful.
Mikael was excellent and got me in and out with zero hassle!!!!
Had a great experience with help and questions regarding our purchase. Very clear explanations and quick to finalize once we made a decision.
Mikael was very helpful
We had a specific need for a 2-seater sofa recliner. Craig was very helpful showing us all the options, including a protection plan. He was patient and thorough and we appreciated his commitment to satisfying our needs. Thank you!
Salesman (Craig) introduced himself and made small talk but then let my son and I walk around the store without hounding us and trying to explain the features of every piece of furniture we showed interest in. He was there though when we had questions about specific pieces. Very knowledgeable and he did a great job of being available when we needed him. Not over bearing!!!! 5 star review!!!!
Mikael was an excellent salesman.
Damien was great and helped with everything I needed!
We came browsing for a sofa/ sectional just to start the looking process and get ideas. Preston was our sales associate who helped us. He wasn’t pushy and answered all of our questions with detail and honesty! We found the perfect sofa and loveseat and it happened to be on sale. We came back the next night to purchase. Preston worked with us to find the perfect “package” for our needs! Very happy! Thank you Preston!!! We appreciate you!!
The customer service is class A. Preston was very helpful with the whole process. Thanks Preston and the rest of the team.
Preston displayed great customer service. Very patient with us. Whenever we need any additional items, we will ask for Preston.
Preston was an exceptional helper in the process from start to finish with getting my products purchased, insured and delivered. One of a kind work ethic!
Preston was very helpful. He was able to accommodate our request.
The best!!! I definitely recommend you guys when you go ask for Mark! he’s the best!!
Cassy did amazing job!!
I was calling around to different Ashley furniture stores trying to find the Francessca leather power reclining sofa and hit the jackpot when the Hoover location had one on their clerance floor. I had the pleasure of working with Preston over the phone and he even helped my mom load the coach in a trailer to bring to NC for us. Had a wonderful exprience and will certainly be back for any additional furniture needs!
Picking out my furniture was very easy. Preston helped me a ton.
Sales person Terry Henderson was awesome in everything we requested we enjoyed our visit and would recommend Ashley the place to go.
We bought a couch today from Ashley and from the moment we walked in, Michael was helpful and attentive! He worked quickly to get us the couch that we wanted and laid out the pricing options very clearly for us! Can’t recommend Ashley enough and if you go, be sure to ask for Michael.
Terry Henderson was very helpful!
Jo was great
We visited this store on today. Found just what we were looking for. Preston was amazing.
Terry Henderson was very nice and very helpful
Terry was very helpful! Did not feel pressured to make purchase.
Preston was friendly and very attentive. I highly recommend shopping here for your furniture needs!!
Mikael was very professional and explained everything very thoroughly. He was so great that I actually purchased a bed frame that same day I was just coming to look around. Thankyou!!
Jo was great
LaTanya was the absolute best. She was so sweet and professional. She stuck with us through circling the store multiple times until we found exactly what we wanted. Highly recommend!
Latanya Dobbs is the best to work with! She was very helpful and even helped up put money down to get our new couch!
Terry Henderson was great! He gave us the time needed to make a decision. We’re looking forward to enjoying our new sectional.
Terry Handerson was very nice from when I first walked through the door. He was very helpful from start to finished. He even worked with me so that I was able to get everything I needed for my New Place. I will definitely be back for the future.
Jo was fantastic
Excellent customer service and very professional at explaining and pricing.
Terry Henderson went above and beyond to help us find the perfect living room set to match our needs.
Casey Holm helped us out at the Hoover, AL location. Great quick service.
Terry Henderson was patient. Help answer all our questions on our new couch
Terry Henderson was courteous and professional. He answered all my many questions with patience.
LaTanya was great to work with and extremely helpful and knowledgeable about the merchandise I questioned.
LaTanya was very helpful and kind.
Terry Henderson was a great help! He helped make the whole experience smooth!
Mikael Silas was a great salesman!! Thanks again!!
Great service and Terry Henderson was super friendly!
We worked with Terry Henderson at Ashley Furniture in Hoover, AL, he was very helpful and knowledgeable about the furniture. He made our experience picking our Bedroom set much easier. He’s the best!!
Went to Ashley to for some furniture here and there for our office. Mikael was excellent and helped us pick out a couple great pieces!
Terry handled everything I needed to set up my son's first home. Easy and even some discounts I wasn't aware of!
Terry at the Hoover location was great and made our shopping experience super seamless.
Cassy was very friendly, helpful, and professional!
Jo was super helpful and nice!
Casey was a huge help while looking for a new couch.
Great experience! Preston helped us look at all the options and prices. Better experience and deal than just ordering online.
Preston was very patient and not intrusive and answered all questions in a professional manner.
Mark was so helpful in helping us find a new bed suite!
Jo was chill yet attentive! Knowledgeable, patient and friendly. I’m completely satisfied with my experience here, and looking forward to my new couches! I will definitely return
Jo is awesome and was super helpful, as well as extremely patient.
Great service. Shout out to Cassy for helping me find my furniture
Preston was patient with me and great to work with!
Preston was fabulous!! We walked away with our dream bedroom furniture at a great price!!
Terry was great! We bought a few things from him and couldn’t be happier.
Terry is fantastic!
Awesome service.
Mikael was great!
Terry Henderson was amazing! His knowledge of products, customer service, and level of professionalism exceeded my expectations!
Mikael was great. He helped tremendously in our purchase process
Cassy Holm customer service was exceptional
Jo H. was incredibly helpful when we went in to find a dining table and chairs. Amazing service, very efficient, and answered all of our questions.
Temarcus was a great help!
Nice people, great selection and service
Quick and easy experience. Thanks for your help, Jo!
Jo was a great sales person. Knowledgeable and helpful.
Mikael was helpful
Wonderful experience with Cassy on today. Great knowledge of merchandise will be back to shop with her. Great customer service.
Had a great experience at the Ashley Furniture store. Mr. T. Henderson was available to help me as soon as I walked in. He was very knowledgeable about the furniture and I was in and out In a reasonable time. I would definitely recommend him! And I’ll be back!!!
Terry Henderson was amazing! He was very knowledgeable about the product and we were able to find the perfect addition for our home! Outstanding customer service!
Had a very positive experience with sales person Terry Henderson; he was very patient and professional
Great stress free experience with Mark who helped us find what we wanted
Jo was great and patiently waiting for us to make a decision on a couch. She was very helpful and ensured we got the best deal.
Fast and easy
Mark made purchasing furniture quick and easy.
Cassie is a spectacular sales associate. Very knowledgeable and helpful with our purchase
Terry was an amazing salesman. Clear headed and very informative. Would highly recommend.
Terry Henderson did a wonderful job He was knowledgeable and helpful.
LaTanya was very nice and helpful with my purchase!
Preston did fantastic
Order a couch over 4 weeks ago and was told that they had to quote 3-5 weeks by corporate policy. Said it looked like it would be sooner. When I called to check the status Saturday they said the 8th and to call today (Tuesday) and schedule delivery. Today when I called they said probably the 15th but these are just estimates. I would suggest ordering from an actually Ashley store and not this franchise.
This is long overdue! I purchased bedroom furniture on July 27, 2023. I was told by the salesman that I had 72 hours to make any cancellations AFTER the furniture was delivered (incorrect info). I went back to the store a few days later to cancel the order, because I found something else of better quality. Here’s where it goes DOWN HILL.. I spoke with Former Manager Bruce in-store & he advised that he would cancel the order. I inquired about my $300 deposit & he stated that I would have to return the “FREE” promotional pillows that somehow were $300 - what a coincidence! No problem! They were still in the box, as I didn’t have any plan to use them. I took them back to the store & was told that refund process would begin (that was a lie). Months go by - Nothing happens.. no phone call or email from Bruce!! October 2023, I get a call from Ashley’s corporate office & they trying to deliver the furniture that was canceled 3 months prior. Just Horrible! I explained the situation & she said a Manager will reach out. So ANOTHER Manager reached out & she explained how she was on leave of absence when this occurred & that Bruce was fired, because he let a lot of things slip through the crack (obviously). She assured me she would resolve the issue - I haven’t heard from her since that day. I called & called & called. Finally, I get ANOTHER Manager by the name of Melanie. She’s been the most helpful after 5/6 months. She reached out to the CFO, who apparently is on extended lunch. So now I’m stuck with a lost of $300 & they are now charging me ANOTHER $130 fee. The CFO, Manager or Finance can’t resolve my issue & pretty much blaming Bruce. He’s gone now according to the company’s gossip line! Oh & another thing, the day I went into the store ANOTHER customer was there with the exact same problem! Don’t believe the reviews lol. They’re fabricated & I’m sure 60-70% of them have now had some sort of issue with the furniture after they got it home too. This store is worst than a buy here, pay here car lot!
Do not waste your money on a warranty. We were issued a $280 "credit" for a broken chair. It took days of back and forth and two wasted 40-minute trips to the store with a baby in tow to find out that it must be used in store (not online), not on clearance items, and we are required to pay $99 regardless so they can come take our broken chair. So not only did our chair break with regular use, but they'll charge us MORE money to come get it, which means we can't use our credit to carry a regular priced item home from in-store to save the delivery fee. Absolutely disappointed in lack of knowledge and authority of store managers. I would expect them to know how their own warranty works, not gives excuses about how complicated the chain of command is.
Went in to purchase almost $5k bed. Told them I didn’t want to apply for credit card unless I knew they would offer 60 months no interest on purchase. They told me they would. After I applied and was approved for credit they informed me I would have to pay 30% down. Why would I pay 30% down? That defeats the purpose of no interest for 60 months. They offered no deposit and no interest for 36 months. Why would I accept this when you offer 60 months in your ad? You are misleading customers by waiting until after they are approved for credit to tell them there is a 30% deposit. I did not purchase and called to close the account before I ever left the parking lot. Very dishonest. Do not shop here!!!!!!
I love shopping at Ashley's in Hoover. Customer Service is always superb. My associate this time was Damien knowledgeable, patient and thorough! Stop by to see him!
Jo was great and made the purchase smooth and effortless.
Jo was very helpful
Thanks Preston for all of your help!
Terry is a fantastic salesperson, very pleasant and knowledgeable about the craftsmanship and quality of the pieces, wasn't pushy and assisted us in selecting the ideal bedroom suite for our teenage son. Will definitely recommend Hoover Ashley store and particularly Terry to others who are in the market for furniture.
Jo was our salesperson and did a fabulous job 🤩 She went above and beyond to take care of us with our entire purchase. She was truly a blessing with getting to our perfect price point!!! 🙏
This location has a huge selection compared to other stores I've been to. Jo helped us through our finance options and she was very pleasant to interact with. Delivery from Hoover to Montgomery was no issue to set up which was a big plus for us!
Our sales rep Terry Henderson was most welcoming and his professionalism is above par! Thanks Terry for helping us find a great sale on our new sofa !
Terry Henderson was very great he made it easy for us to choose and was very polite and respectful and very very helpful
Jo is a great sales associate !! Got me a deal and a nice set for my living room.
mark
mark was great
Damian was excellent.
awesome place! Terry Henderson helped me and my family out today to find an affordable but cute bed set for me. he was kind and offered an amazing deal for my dream bed. he was patient and helped us out a lot. i would give him more then 5 stars if i could!
My husband and I used Terry Henderson to help us find a TV stand! Terry was amazing and exceeded our expectations
Damien was professional and helped my wife and I find what we were looking for within our budget.
Mark was very helpful! I’m glad we stopped in!
This ashely is amazing highly recommend! Ask for Damien
Michael was awesome!!
Preston helped us secure several pieces of furniture today. We had a lot of questions but he was very patient with us. Thank you Preston!
Temarcus did a great job of working with us. We really appreciated his assistance.
Jo was absolutely amazing! She was so helpful and kind!
Jo did an amazing job and got us a wonderful Black Friday deal!
Jo was an amazing sales associate! She helped us decide on our mattress and guide us in the right direction. 10/10 recommend Jo.
Jo did a great job helping us find our mattress today! We can wait for it to be delivered!
Terry Henderson was very helpful and knowledgeable about purchase.
My wife and I visited the Ashley Furniture Store today in Hoover just looking at mattresses, the price ranges with really no intent of buying today even though we’re really needing one. Preston (salesperson) showed us a nice variety, allowed us to try out many types and was very knowledgeable of the products. We ended up finding a mattress perfect for us and just couldn’t leave without purchasing it today. All employees at the store were very nice and professional. We have also just bought a new home and will be needing a little more furniture. After our experience at Ashley in Hoover today, there is no other place I care to visit. We will be back soon. Excellent customer service.
Great service.
Cassy was a great help! Very knowledgeable and has great taste. Will be shopping with her soon!
Terry Henderson was amazing. Great customer service.
Mr Terry was great! Thank you
Great service, Mark is the Best
Terry Henderson was an extreme help in the purchasing of our first couch for our new home. He sold us from the time we entered Ashley Furniture until our way out. Thank you Terry!
Terry Henderson was the best. I definitely recommend him when going in looking for furniture
Mikael was very helpful and great!
Management are crooks
Best furniture buying experience in a very long time. Terry Henderson is very knowledgeable, attentive and kind. He was an absolute pleasure to work with and we have already recommended him to our friends and family!
Mikael is awesome and Michael was awesome as well! They gave us a great experience and answered all our questions, even the excessive ones:)
Jo was extremely helpful and worked with us on all aspects of our furniture purchases! Very pleased with our experience!
Cassy at Hoover Ashely Furniture was awesome!!
We worked with Terry Henderson. He was helpful in process and was willing to help us with all of our requests for finding furniture for our house.
Jo had great customer service. Would definitely recommend using as a sales representative.
Terry was very professional and patient to help me get approved .. He is a great salesman and I recommend any promotion in your company. He is definitely well deserved. Thank you, Josephine Green
Cassy was very friendly and had great customer service.
Damien was amazing! Very helpful but not obtrusive
Had a wonderful experience with JO HOGAN today, wow! Very patient, friendly and knowledgeable about all of our needs. AN A++ FOR YOUR HOME NEEDS, AND A GREAT PERSONALITY.
Jo Hogan was very helpful, knowledgeable and patient. She showed us numerous options and explained payments and financing were it was easy to understand. She was friendly and fun and made our whole experience very pleasant.
Cassie was very friendly and knowledgeable about the merchandise. She made selecting and purchasing seamless!
Great service - quick and easy!
Very knowledgeable and professional. Example to follow!!
She was very helpful, extremely professional and patience!!!
Mark was awesome. I came in for a bedroom suite and he took good care of me.
This is the largest and nicest Ashely Store we have ever been in- they even had a Mexican restaurant inside! Terry greeted us right away. He was very laid back, yet informative, and easy to work with. Everyone was very gracious about us shopping with our toddler, we made our purchase and look forward to using them again in the future!
Damien, Mikael, and Forrest were literally amazing!! They answered all of my questions, knew exactly what farmhouse furniture to show me, and got me the BEST deal. Great assets to Ashley Furniture.
Go see Latonya for all your needs, very patient! Appreciate your assistance.
Casey was patient and considerate. Great experience.
Classy is the best RSA!! Please ask for her.
We had a great experience and Highly recommended sales rep Jo!!! She was awesome!
Jo was great! So helpful and accommodating! Highly recommend!
Went to Ashley's and and worked with Michael was extremely helpful with great personality!
Jo is Awesome!!
Jo was awesome. Professional courteous and extremely knowledgeable Will definitely come back and definitely recommend to all my friends.
Mark gave us quick and excellent service. Will definitely go back if we need additional furniture.
Latanya Dobbs was very helpful and understanding! She explained everything perfectly, we will most definitely be back to the Hoover location.
LaTanya Dobbs was very helpful with my purchase!
Jo was very helpful. Made sure we got our sofa as quickly as possible so company could use while here.
Terry was Excellent at helping us find the perfect sofa sleeper!
We shopped for a sofa on Sunday, November 5. Jo Hogan was very helpful and offered savings above what was listed as the price for the piece we liked.She was helpful all through the transaction, friendly and knowledgeable, being sure we knew when the furniture was to be shipped. We would certainly be working with her again!SATISFIED!
Casey was wonderful! She worked with us on the purchase of a new sofa! Excellent customer service and professionalism!
Terry Henderson went above and beyond to get me the item I wanted at the price point I needed. He was very personable and pleasant to work with. I was in and out within 45 minutes. Great service and experience!
Mikael was very awesome and attractive. He is definitely a great asset to Ashley Furniture in Hoover.
Jo Hogan was so helpful. She listened to the specifics of what I wanted and gave the perfect recommendation. I can’t wait for our living room set to be delivered.
Preston was very helpful and made the purchasing process enjoyable. We enjoyed shopping around and once we decided on our selection he worked swiftly to close the transaction.
Latanya has great interpersonal skills and customer service
My experience was a breeze, Mark was super helpful!
Great experience with Jo. She was very helpful and easy to work with.
Jo was super helpful, friendly and worked with us to help us find everything we needed to move.
Latanya is awesome. Great customer service. Nice selection of items and good prices. Highly recommend!
Damien is super awesome and takes time with his clients.
LaTanya Dobbs was amazing. Knowledgeable and friendly. The two qualities a customer wants in a sales rep. Thank you for the excellent service!
Terry Henderson helped my fiance and I buy our first couch! He was very professional and overall amazing! Would definitely recommend!
Mark was very helpful! We really enjoyed working with him and would ask for him again!
I've always done business with the store manager Mia Byrd. She always does me right and gives the best deal she can, even helped out when I did business with other stores. She and this location will always be my go to Ashley furniture store from here on out.
Come stop in and see Mikael!
Temarcus was very helpful
Terry Henderson was great. He was patience and attentive. Thank you 😊
Great experience, Michael Nicholson hooked us up with the perfect table the moment we walked into the store, even held the front door open for us on our way in. Will definitely be coming back for our couch and bedroom set.
Knowledgeable about the products , professional, customer oriented, and excellent customer service.
Mikael was fantastic!!!
Jo was as easy to work with!!
Latonya is awesome,I truly appreciate her input with my purchase
Mark was very helpful
Very happy with our shopping experience- LaTanya helped us pick out our perfect mattress! She was very knowledgeable and easy to work with. Would highly recommend.
We are new to Alabama and I sent my husband to Ashley furniture to buy a bedroom suit and he did wonderfully with the help of Miss LaTanya Dobbs. He had nothing but high praises for her and was very impressed with her knowledge and honesty. I absolutely second this as I had the pleasure of meeting Miss LaTanya when I went to finalized the mattress selection. Thank you for all your help and making us feel very welcome here in Alabama. We definitely will be back when we get into our forever home.
Great customer service and assistance. Helpful and knowledgeable.
Awesome customer service from Cassy!
Cassy was great. Very informative and pleasant.
Had a great experience here with Cassy she's helping me achieve all my design dreams
I had a great experience at this store. Cassy specifically made my time there worthwhile. I was searching for a new sofa and she helped me find the one I needed and answered all my questions about pricing and delivery!
We recently had the pleasure of shopping at Ashley’s Furniture in the Galleria Mall and were fortunate enough to be assisted by Preston H. His patience and in-depth knowledge of the products stood out to us. We had a tight budget, considering our frequent moves and the possibility of leaving furniture behind. Preston understood our situation and guided us to make informed choices. We walked out with 8 pieces that fit our needs and budget perfectly. Highly recommend this location and especially Preston H. for anyone in need of quality furniture and exceptional service.
Latanya Dobbs made my experience here pleasant and she is very knowledgeable. I would recommend LaTanya Dobbs for all of your furniture needs. She is great!!
Damien Christen was very attentive and professional when assisting us. He was able to find exactly what we were looking for and worked to find my mom the chairs that best matched the table she picked. We found working with Damien to be a very pleasant experience, Kellie Blanchard
LaTanya went above and beyond to help my husband and I with our purchases. She took the time to answer all of our questions and provided us with all available options. If you're looking for outstanding customer service, I assure you that you will get that from Latanya Marshall at Ashley Furniture Store Hoover!
Latonya is the best. She was very helpful on my furniture purchase
LaTanya was very helpful and very knowledgeable
Damian was the consumate professional. Greeted us at door with a smile. He is a very kind man. Absolutely them best. Great service will be back. Simply the best
Terry Henderson was super helpful and answered any questions I had. Very professional and highly recommended.
My wife and I had the pleasure of working with Ms. LaTanya Dobbs Marshall recently to purchase some new living room furniture. We really appreciated her candor and expertise in helping us make the right decisions on our selections. If you need any new furniture, etc., then I highly recommend that you go see her in the Hoover store! We certainly will!
Terry was very helpful as soon as we walked through the door. He pointed us in the right direction to browse the store and while browsing he checked on us periodically. Once we picked out the couch that we wanted, Terry was very helpful with the financing options offered by Ashley furniture.
Our sales associate Terry was really helpful. He helped us easily find our new sectional.
Terry Henderson was awesome in and out of the door with the purchase of a custom couch in less than 15 minutes! Described all the warrant that is covered and verified all sales purchased was correct
Mrs Latanya was amazing!!! Super friendly and helpful!! Loved her!
Preston was absolutely wonderful.! Patient and kind. Taking care to listen to exactly what I was looking for and finding possibilities in the store. We found it and I can't wait for it to arrive!!
Cassy was great!
I normally never post reviews online but I just had to go out of my way to brag about the excellent customer service skills I received from Cassy. When I walked through the door I was immediately greeted with a smile and asked if I needed help looking for anything she was so helpful throughout my entire duration in the store. I’m so happy that employees like Cassy really take the time to make sure that her customers feel valued.😊
Mikael was very helpful with finding what I need!
Temarcus was extremely friendly and helpful! I would highly recommend him to anyone!
Ashley Furniture in Hoover,AL is a very nice store. The staging and how they have everything set up is very nice. Latonya Marshall is always a joy to see with a smile ready for a sale. Definitely a 5 star store.
Latanya at the Hoover store went above and beyond to help me and my husband, excellent customer service
Cassy was wonderful
Cassy was very helpful in helping me find the perfect couch for a small area. She was very kind and passionate about assisting me.
I had the BEST experience at your Hoover, AL store! Latonya Dobbs Marshall was amazing and very knowledgeable! I will definitely come back in the future for more purchases!
Preston was great! He helped us find the couch we wanted and was so patient and thoughtful throughout the experience!! We went three times and each time he never rushed us or made us feel like we needed to hurry! We left with a great couch and very thankful for Preston’s help!
Mr. Terry Henderson was very helpful and precise on how he could help me and my husband on getting our dream couch he walk around with us helping make sure the couch would fit our home so y’all come see him he will get u together
We walked into Ashley’s and Mr. Terry Henderson was very attentive and helpful when picking out a new kitchen set. Its actions like his that will keep us to continue shopping at Ashley!
Terry Henderson, very kind
Terry gave us a really great experience. He was very attentive to the style of furniture we were looking for and was very knowledgeable of prices, dimensions, and any other inquiries we had! Thank you!
Had a great shopping experience with Mark. He showed us the furniture we were looking for and was very efficient with the purchase paperwork.
Such a nice as salesperson!!
Latanya provided such wonderful customer service!!
Temarcus was very helpful and informative!
Terry is THE MAN! He made it fun, easy and quick!
10/10 wonderful service from Jo
Had a wonderful experience, thank you Jo
Had a wonderful experience here. I went in to browse because I was unsure how to properly equip our new living room. Mikael S. was very knowledgeable and guided me through my options. He fielded my many questions very patiently with a friendly demeanor. He was a huge help and I'll surely come back for more home projects.
Mikael was friendly and helpful!
Always a great experience at Ashley. Mikael made it happen!!
Go see Jo! She is great to work with!
Temarcus was great. He was there when I had any questions and got me a great deal
Terry Henderson was absolutely amazing! He helped us find every piece of furniture we needed and was very kind!
kudos to 😄 Mr. Terry Henderson - for his outstanding job as a salesman - I have shopped here at Ashley’s many times - He has always provided me superb service!
TERRY HENDERSON - He is a great salesman! - warm, helpful and kind - Thanks, Mr. TERRY
I was extremely happy with my trip to Ashley.Mark Eaton was very helpful and answered all my questions. I’ll be back
(Translated by Google) Mark is wonderful and super attentive, he really knows how to treat his clients, thank you very much for your help and patience in helping me choose my room, I really feel happy with my purchase. (Original) Mark es Maravilloso y súper Atento, realmente sabe como tratar a sus clientes, muchas gracias por su ayuda y paciencia al ayudarme a escoger mi sala realmente me siento feliz con mi compra.
Cassy once again amazed me with her professionalism. Always taking care of me and makes me feel good about my purchase. I never feel pressured with her. Thank you Cassy!!!!
Management are straight Liars!
My sales rep, Terry Henderson was very helpful with my search on finding a bed set. Due to being on a tight budget at the moment, with Terry’s help, I managed to find something nice and within a great price range within the same day! Highly recommend Terry Henderson as your sales rep!
We had a wonderful experience recently! I’m usually so indecisive but the guy with the pretty hair (I think his name was Mark?) reaaally helped me and made this a great shopping experience. 😌
Latanya is awesome. Go see her for all your furniture needs!
Do not recommend. I bought furniture in 2021 and STILL missing 1 dining room chair. I’ve called every option and continue to get the same message someone will look into it and call me back. Well after 2 years surely someone can find 1 chair? Save your money.
We got what we wanted good Service was nice
Excited about new purchase. Excellent customer service. Latanya at Hoover store was very helpful in selection knowledge experience. Will recommend to family and friends. Larry Fikes. Aka Malibu..
Cassy did a very good job
Great store! Temarcus was excellent! He let us browse at our own pace and was there whenever we needed him.
Terry was super helpful when we visited today! Polite and professional! Highly recommend asking for him next time you are in. Thanks Terry for your assistance today!
Had the honor of going in the store and getting assisted by Temarcus. His customer service was impeccable. Me and my Mother came in for a couch and he assured and assisted us in a way that I can’t wait to bring it home!! Next time your in Ashely’s ask for Temarcus
I am a freshman in college , and I was looking around for extra furniture and decorations for my dorm room. And when I say Ms Latanya Dobbs helped me find everything that I needed. She was AWSOME. She was very helpful, professional, and benevolent!!! I will be back and I will be asking for her to help assist me again.
Latoya Dobbs helped me out today! She was very informative and so sweet 😁
We was furnishing a new home and terry Henderson was great with us!
terry henderson was very nice! great salesman!
Terry Henderson was great! He worked with us for over 4 hours and was very helpful
Terry henderson very helpful
Loved the selection and LaTonya was the best! She made suggestions and it all came together perfectly. 🏡❤️
My Dad has made many purchases from Ashley of Hoover. He will only use one sales associate there. LaTonya, she has been wonderful for him to work with. She’s made the process so simple for him so many times. Not only has she been great. He has purchased so much with her that she knows him and greets him by name. It’s never a rush to decide. She gives him time to figure out exactly what he wants. And helps him get it going. She is outstanding and so helpful!!! So if you decide to go. She’s your girl!
Demarcus was a help
Terry was awesome! So helpful & kind. A wonderful experience all around.
Jo was fabulous.
Customer service was very inviting. The representative Mikael took his time to explain all details and made sure I was well informed on the entire process of purchase.
Fantastic consultation and guidance from Cassy! Love the living room furniture we selected!
Terry Henderson was very knowledgeable about mattresses! He was patient and allowed me to be thoughtful in my decision making. Go see him for your next purchase !!
Terry Henderson was top-notch. He was very helpful and provided the information I needed to make the best choice for myself.
Terry was wonderful!!! He helped me find just what I was looking for and in my price range!
Terry did a great job helping us and provided great service!
Mark was super helpful and patient
I bought a black metal bed and mattress. When they delivered it , it had scratches all over it. I called, they sent someone else out and their "fix" was bringing in a can of spray paint.... a couple of deep gouges still looked like a black spray painted mess. They never did anything else. Only positive thing I can say is I like the mattress
Very pleasant Experience when I went inside the store. They made me feel if I was at home.
Terry Henderson really went all the way out to make the sell. He was really helpful to make the deal with us. I would definitely go back at Ashley’s for my next purchase.
Terry Hansen was very welcoming and a salesman who didn’t pressure into any buy we didn't want to make. Thanks Terry!
Cassy was great again!!! I will be sure to tell anyone looking a furniture fix to ask for her. Excellent customer service at Ashley!
Terry Henderson excellent service
Great store! Terry Henderson was our sales rep and did a great job! He helped us pick out the perfect couch for our new addition to our home.
Thank you, Preston Huffstutler, for helping me find the chairs I wanted and making it easy to purchase them!
we buy this bed and Ms Cassy so helpful and so patient and she gave the best for us . so happy and wanna come back again !
My salesperson LaTanya..very helpful in assisting me with my choice of a bedroom furniture and the difference between them...the cost..ways to pay and possible financing options and tentative delivery date....anyone reading this review ask for LaTanya...overall demeanor and assistance is real 100!!!!
Latanya was great!!!
Terry was a great help with finding me exactly what I needed. He was fast, thorough, and very friendly. It was a great experience buying my new couch.
Terry Henderson was fantastic! He introduced himself when we came in and gave us space to look around! We appreciated his patience with us while we made our decision and asked for additional measurements .
Cassy helped me with picking out a new living room set. Thank you!
We got the most beautiful couch from here. Cassy was such a dear and helped since I'm so indecisive. Definitely became a life customer!
I cannot believe how helpful Jo was with picking out furniture! I will definitely be buying my next 42 couches, chairs, tables, lamps, and more from her!
Jo was amazing! Go see her if you want great service!
I am the type of person that has anxiety going into place where I have to engage with personnel. Cassy made me feel at ease, and guided me through the process of helping me look for options.
I just visited your store, to check on a piece of furniture, the sales person Cassy was very helpful to me, I enjoyed the visit.
Thank you, Casey! You were great to work with!
Latanya Dobbs-Marshall is the best in the business. She handled our furniture needs with class and attentiveness. I highly recommend for your furniture needs.
For all your furniture needs, go see Jo!
Helpful staff. Damien was prompt and professional
Me and my wife were very impressed with the service here. Damien hands down blew our expectations away. He is knowledgeable, courteous, and very respectful. I really appreciate the time he took with us. 5 star service representative.
Marvelous store . Such friendly and helpful staff. Especially Michael and Mark. Thanks again
damien is the best… serviced all my needs & directed me to the furniture i needed! thanks damien!
Damien at Ashley Furniture is fantastic! He made furniture shopping a breeze. With his expertise, I found the perfect pieces for my home. I highly recommend Damien for an excellent shopping experience!
Verily, Damien at Ashley Furniture hath proved a paragon of service. His knowledge and care know no bounds. With his guidance, I found furniture fit for my dwelling. I highly commend Damien for an excellent shopping experience!
I had a great experience at this store and Cassy provided me with exceptional service! She was very knowledgeable regarding product, and helped me find exactly what I was looking for!
I'm looking for a new couch for the football season and Damien was so friendly and helpful. He knew the answer to my questions and even went to Alabama, Roll Tide! He helped me pick out the perfect couch and I am very appreciative of his help
I came her looking for a nice new sofa and Cassy did an amazing job helping me, she was very sweet and knowledgeable about the furniture there. 10/10 would recommend
Damien helped me while I was looking for a new mattress and pillows he was incredibly helpful and showed me the best deals within my price range. He also talked about how they offer up to 24 months of interest free payments!
Everyone one was so nice and Michael helped me out again
damien went above and beyond!
Go see Jo!
Joanna Hogan is the best! Her assistance during my shopping experience was Great!!
Cassy was very helpful and knowledgeable. I am very grateful for her assistance while shopping for furniture. Thank you so much.
Latanya Dobbs Marshall provides exceptional customer service. She is knowledgeable, and I enjoy working with her.
I had a wonderful experience at this store. I had a few questions and Cassy readily answered them and assisted me! Great service and experience.
Latany Dobbs Marshall is the best !!!!
Mrs Latanya Dobbs Marshall, is a fabulous person and saleswoman. She was very patient and helped my daughter pick the furniture she needed.
I bought a mattress and adjustable base here 4 months ago and the base has never worked. I have been told a new power cord will come in the mail but I haven’t seen it. My partner and I have left messages for the manager and have not heard back. I am disappointed in the level of service.
Latonya Dobbs Mitchell was very helpful & friendly with me .
Latanya Dobbs- Marshall at the Hoover location provided exceptional service for my family and I. Thank you Latanya!
Everyone was so nice and helpful. Beautiful iteems. Go see Jo and she'll do her best to help you find what you're looking for and stay within your budget.
Go see Jo!!!
Latanya Dobbs thank you for helping me to select the right mattress! I can't wait to get it!
Go see Jo 😊 She will take care of you❣️
Jo is really great, and super helpful!
Can I just give a show out to Cassy for her amazing attitude and professionalism!! Blown away on how she makes shopping for furniture so easy. I did not feel pressured and felt cared for. My needs and wants were met. She is exceptional at what she does! Thank you Cassy!
Thanks LaTanya Dobbs for being so attentive and awesome every time we shop here!
Awesome experience, Jo is the best
You should go see Jo for your next purchase. She is super helpful and knowledgeable!
Go see Jo! She is awesome!
Great furniture selection and a great sales person—Go Jo!!
Cassie was so helpful to me and my fiancé. She was persuasive without being forceful. That sweet lady knows her furniture!
Latanya was very helpful, costumer service was great!
Jo was great. She let me have my space to look around but was there for me to ask questions as needed. She made everything so easy!
I had a great experience ordering a couch from Terry. Would come back again!
Great customer service! Exactly what I wanted! Thank you Cassie!
Termsrs
Terry at the Hoover location was very helpful. He got us set up with a new bedroom and dining room suit and made the process very smooth and enjoyable.
Jo was so helpful both times I was in the store shopping!! Y’all go see Jo at the Hoover location!!
Mr. Terry Henderson, Took care of our families furniture needs for the second time we are so thankful. We are repeat customers!
Thanks Terry Henderson for making shopping with Ashley’s a breeze!
LaTanya was wonderful! So helpful ❤️
I called Preston Huffstutler to ask him what was available in bedroom furniture for our lake home. He sent me several pictures and gave me some great ideas. I told him I planned to come in soon. He was very helpful, knowledgeable, very personable and professional. We Look forward to Preston helping us on our purchase.
Temarcus was awesome. He helped us find exactly what we looking for and got a great deal
I can't recommend Damien at Ashley Furniture in Hoover enough! From the moment we stepped into the store to our final purchase, he guided us with professionalism, genuine care, and exceptional knowledge. Thanks to Damien, we found the perfect pieces for our home that we wouldn't have noticed otherwise. If you're shopping at Ashley, make sure to seek him out!
"I had the pleasure of dealing with Damien at Ashley Furniture in Hoover. His knowledge about the products was outstanding, and he was incredibly patient as I went through my many indecisions. In an era where customer service seems to be on the decline, Damien truly stands out. He is a gem in the furniture sales world. Highly recommended!"
I’m in search of furniture for my place of living and I have sought out for such things at other Ashley furniture home stores and no one helped. But Michael did an astounding job. I think I have finally acquired the home goods of my dreams.
Michael was so patient and honest and kind throughout the buying process. He found me and my husband the perfect recliner for our living room.
Preston made finding a new bed frame and living room set so easy! What a stand up guy ❤️
Had a great experience shopping around this week. Their staff is excellent. Damien was very patient and helpful to answer all of my questions.
Let me just start by saying that Preston was an absolute gem!! I went in to look for a couch and bedroom set for my new house since I’ll be moving to the area soon and while I was there one of the workers, Preston, approached me. He was so helpful and knowledgeable and just made me feel at ease! I didn’t buy anything while I was there, but once my house closes I will surly be back!
Damien took great at care of us! Best Ashley in Birmingham area
Damien was attentive and helped us with our needs! Will be back.
Terry Henderson was very patient and helpful with buying my dining room table!
Cassy was extremely helpful and understanding! Got 2 nice chairs for our living room at an amazing price!
Mikael was excellent in helping me choose between a few different chairs. He also gave me a few pillow recommendations as well. I was completely considering the wrong one. What a save!
Fantastic crew! Very helpful and knowledgeable!
Bruce and Damion were wonderful and helped us purchase an amazing couch. They were above and beyond.
Great service!
Terry was awesome and facilitated a smooth and stress free purchase of our new sofa. Super friendly and professional!
Terry was amazing. Haven’t bought furniture in 5+ years and he made this super simple. 10/10 recommended you ask for him when you visit.
Ashley has a wide selection and a clean store. The staff is very attentive. Preston was great. he knew exactly where the items were that we were looking for.
Preston was really thorough and helpful!
Preston was very helpful & patient!!
Terry Henderson is the gentleman taking care for me today! He is awesome and give me a good deal!
Mikael Silas Great customer service 👍🏾
Terry Henderson at Ashley Furniture is awesome! My daughter and I were shopping for a bed and couch for her college apartment. He greeted us as soon as we walked in the store, and walked us through the showroom to look at everything available. He stayed in our budget and found exactly what she wanted. I highly recommend Ashley Furniture, especially Terry!
David was my sales person and he was knowledgeable, quick and easy to work with. I highly recommend and will shop with him again. Awesome!
We had a great shopping experience thanks to Terry Henderson!
I really recommend Jo if you are ever looking for help. She’s a really great help and she knows exactly what you are looking for. Great service!
Michael toke good care and was a good service man for the product that we needed
Michael did great 👍
So much fun!! Mikael was wonderful. Thank you for a great experience!
Terry Henderson was awesome and helpful. Made it quick and easy.
Jo was so helpful today! She is so friendly and easy to work with!
Damien and Bruce were awesome!
Terry Henderson was great!
Terry was very helpful and great balance of helping and letting us look around and talk. We came in for a couch and left with a couch and 6 chairs for our office.
Absolute joke of a store. I came in to get two recliners for a basement theater room. It took an hour and a half and it felt more like I was trying to buy a car than a recliner. The salesman kept disappearing for 30 minutes and would come back with numbers written on a page like I was car shopping. Then after that long he tells me that I have to pay 30% down to take advantage of the financing options they were advertising. It was one thing after another and way more complicated than it needed to be. Complete waste of time.
Great store! Mikael was excellent and knowledgeable.
Wonderful service
Michael helped us in finding a desk for my apartment. He is very attentive, friendly, and helpful. Has a great personality!
Great customer service, attention to detail and specific needs, timely help, great attitide
Terry and Bruce was awesome but Sales people we've had in a while 😁
Terry was very helpful.
Terry was great!
LaTanya Dobbs was so helpful and very thorough in helping us! She also took time to make sure we were satisfied with our findings!
Dorothy was amazing she greeted us right away and went about and beyond.
The staff here were very helpful and were able to help us find the best sectional for our needs. Damien our sales rep was especially helpful in the process.
My family and I shopped here for our daughter's new home. We had a wonderful experience-good quality furniture at good prices. Our salesperson was Dorothy. She is wonderful, knowledgeable, helpful, and so nice. I highly recommend Dorothy and this store.
Temarcus was a great help! friendly and excellent customer service.
WARNING!! If you have a problem with any purchase, they can do nothing inside the store to help you. You will be funneled to a faceless "Customer Care Center" who's mantra is, "Sorry, I wish there was something that we can do" My 80 year old parents now have a $4,200 bed that they cannot sleep in because Ashley Furniture does not care. No one would recommend a 15" spring mattress for an adjustable bed!! Unless you are trying to get all of the money the customer has. Ridiculous! UPDATE-8/10/2023 **Owner has not replied** UPDATE-8/19/2023 **Reinforcing how they do not care, no one has replied or tried to make this right** TAKE YOUR BUSINESS ELSEWHERE!!
Jo was my sales associate. All I needed was a reclining sofa and she was very helpful.
Temarcus was so very nice and helpful great experience. We will be back.
Terry was wonderful! Thank you for all your help 🙏🏼
Go see Jo Hogan! Absolutely amazing experience shopping with her!
Terry took great care of us and helped us pick out the perfect couch.
LaTanya was wonder! Patient, and very knowledgeable. Great experience!!
Mrs. Latanya Dobbs, Is an Amazing Professional. We were thrilled with our selection and customer experience!!!
Michael had great costumer service and was very helpful made the whole experience amazing
Michael N in the Hoover Store Great Customer Service Very Knowledgeable and Helpful
Terry H. was a great help.
Not a lot of representatives at the store but they helped us to get what we wanted. Preston was our salesman and he really helped to get us a deal on the sectional we wanted and to get a good protection plan.
Dorthy is amazing! A wonderful, no pressure experience and an awesome deal with great financing! Went to many other stores and I came back to this one just because of her!
DO NOT BUY ANYTHING FROM THIS PLACE! If it was possible to leave less than one star I would leave negative stars.. We went in to buy a bed and dresser at the hoover location, told the sales lady that we wanted a bed without slats and that we wanted something with a base. Sales lady gave us a price, we purchased it and waited 4 weeks for it arrive. Upon arrival they brought the bed with slats and didn’t even bring all the slats to set the bed up. We went back into the store and bought a metal base, took it back home and it did not fit. We then tried take it back to the store the very next day and was told by Bruce, the manager, that they do not take returns and he told me the distribution center would take returns. We went to the distribution center and they told us that they do not take returns and that the store is suppose to take returns. Went back to the store to talk to Bruce again and he told us that we would have to talk to customer service about returns. Called customer service and they said the store is suppose to take returns . I then told customer service that I would like to return the bed and the metal base and I would take my business elsewhere. They told me that they would have to submit a request for a return and that it may get turned down. They then called back and said the only way we could return the metal base is if we bought a $1400 adjustable base from them. So we will be out over $3,000 for something we didn’t even want in the first place. If you want to deal with a bunch of liars and crooks then Go speak to Bruce at the Ashley furniture store in Hoover, he will be sure to sell you something you don’t want then refuse to take it back.
Dorothy was AMAZING! I went in with something in mind and she found exactly that. I walked out 30 minutes later with 2 couches and 2 ottomans which are being delivered in 2-3 weeks!
Latanya was awesome and helped us choose the perfect furniture for our new home! ♥️
Great Selection and a great price!!! Jo, our sales associate, was very helpful.
Preston is the man. Probably the most helpful person I've ever met in the furniture business. He really made the experience
Had an awesome experience at Ashley. Preston sold me and my wife a couch. He was very personal and friendly. We’ll definitely be back!
Preston was so helpful! Definitely ask him for him!
Preston was a big help!
Preston was very helpful. Nice and efficient buying experience.
Preston was great
LaTanya was incredibly helpful and kind, willing to answer any and all questions I had. Great customer service at this location!
terry was great! helped a bunch and was super positive 🩷
Our salesperson Terry Henderson was very courteous, professional. and helpful. He went above and beyond to make sure we were pleased with our purchases and shopping experience.
Great experience . Preston was great.
Best experience!
Terry Henderson an awesome salesman
Mr Terry was very nice and helpful
Terry was SUPER AWESOME!! He MOST DEFINITELY understands his customers!! He deserves a raise and a paid vacation!!! The BEST salesman hands down!!!👏👏
Terry is a great salesman. He was awesome and deserves a raise and a paid vacation 👏
Terry is an amazing rep who helped me find exactly what I wanted and gave me a nice discount!
I can’t thank Preston enough for all his help that he provided me with my purchase on my new furniture. I went in there not knowing exactly what I wanted but his knowledge on Ashely’s products made things a breeze. Great service and great prices. I’m super excited about my furniture and can’t wait to have company over for cookouts. If anyone is feeling overwhelmed about your next purchase Preston can help. Thanks again Preston!
Very nice store, great selection and fine craftsmanship. I was helped by a younger fellow named Preston. He was a good listener and attentive to all my needs. Well done
Trash , don’t go.
I just love Ashley furniture, great selection and prices! Found the perfect sectional, thanks to Preston H he was so helpful and knowledgeable. Definitely will be back.
Decided to try out sleep furniture shopping here on a whim and was pleasantly surprised with range of financial options available. Damien really helped me find the best deal and suggested a interest free payment plan that was perfect for me!!
Awesome experience with Preston. Showed me several options for bedroom suites and didn’t only talk up the most expensive one. I appreciate the honesty and leaving me with options to make the best decision for myself.
Preston was wonderful! He showed me any and all options in my budget and wasn’t pushy at all. Thank you!!
our sales person terry was very helpful to us and was so professional and did an amazing job getting us exactly what we wanted
The store has a very wide variety of furniture options. The staff is very balanced in that they are helpful without being overly aggressive. This furniture store is unique in that it had Mexican restaurant inside. I found that to be an instability concept. The restaurant was closed when I was there, but the menu looked good.
JO … a tremendous, knowledgeable and caring member to the staff at the Hoover store !!! Jo is a great asset to the Ashley company with a bright future. Continued success !!!
I been having a issue with these people going on 2 years I paid cash for my bedroom set first of all they brought me the wrong set and never corrected it then they stated there were going to fix it never did I have called and called it’s always someone new in the office and now it’s 2023 I still have not got a replacement. Very unprofessional
Mark was fantastic! He did not stop working with us until we were 100% satisfied.
Temarcus was so thorough in helping me find the right adjustable bed, mattresses and even a new bedroom suit for our new home!
I had an outstanding experience at Ashley Furniture, and I can't praise them enough! Mia, the store manager, was absolutely amazing! Her expertise and dedication to customer satisfaction were evident throughout my visit. The showroom itself was impressive, showcasing a wide range of high-quality furniture pieces. The staff was friendly and knowledgeable, making the shopping process enjoyable and stress-free. I was particularly impressed with the variety of styles and affordable pricing. Ashley Furniture truly offers something for every taste and budget. From modern to classic designs, they have it all. The delivery process was smooth and efficient, ensuring my furniture arrived in perfect condition and on time. Overall, I highly recommend Ashley Furniture, and Mia's exceptional management skills and commitment to excellence make this store a standout choice for all your furniture needs.
Come shop here!!! The staff is super friendly and helpful. I was helped by Preston, he was attentive and helped me find exactly what I was looking for! Best salesman there!!!
Thanks Michael for being so helpful!!!!
Had a wonderful experience at the Hoover store! Worked with Mike, and he took care of everything with ease. 10/10 would recommend!
My wife and I purchased a mattress from here and couldn’t be happier with it. Our salesman, Damien, provided us with outstanding service and unparalleled support. Made the entire purchasing process seamless.
Our salesman Damien was excellent. He helped my wife and I pick out the perfect bedroom set. Would highly recommend asking for him if you want the highest levels of customer service! He mentioned asking about 'Gramma Patty' to receive an extra discount on your purchase as well!
Latanya was awesome, the service was amazing, the customer service. The customer service exceed my expectations.
Latayna was very patient and very help. She made this process a very easy and painless. Happy with my purchase and customer service today.
Great customer service! Damien was pleasant to work with. He kept it professional but yet personable. The store manager, Mia was also so kind and helpful.
Mark was super helpful with our search in the store for and purchase of a dining table and desk today.
Mark was a huge help!
Our buying experience was wonderful at this location. We never felt pestered by salespeople and had the freedom to browse at our own pace. Once we were ready to checkout, the staff (and Mark in particular) was professional, helpful, and very friendly. We will certainly be back
Mark was wonderful! So excited about my new sofas!
Jo was fantastic in helping us select the perfect recliner! Friendly, professional and great attitude.
Terry was my salesman and he was absolutely fantastic! Showed me all the different options within my price range and did everything he could to make sure I found what was best for me!
Mark was very helpful and great!
The selection of products were great! Dorothy did an excellent job at taking care of us and ensuring that we were satisfied with our selection!
Tamarcus was excellent. He let me browse with no pressure and helped me make a great purchase!
Preston was very helpful. Even though he was new, he did a good job with all the process.
Preston was amazing! Helped us find just what we needed. Very patient and knowledgeable.
Terry Henderson was super helpful helping me find my bed. Come on by if you need help!
Jo is awesome!
If you’re looking for an overall amazing experience this is the place to buy! The entire staff from sales to management went above and beyond to take care of our needs and wants.
Redecorating my foyer, Jo was super helpful for decor!
I have been looking for a living room couch for a few months now but I found the perfect one here. Jo was super nice and patient with me as I asked all about each one she showed me. I can’t wait to have it in my house. It can even charge my phone! Somebody give this girl a raise!!
Had a wonderful experience. Worked with Michael, and he took care of everything I needed! Easy to talk to, and honest on the process. 10/10 in my book!
The store was pretty big but I’m glad I had Selena to help. She did great helping me get a sectional for my new apartment. Just got it delivered and it looks great.
Selena was a great help navigating throughout the store and dealing with my picky style. She was more than helpful and patient attending to the needs I had in furnishing my house in the city. I’m very satisfied with my choices and she helped me out on the price too. Definitely recommend seeing her if you are in the market for getting some furniture.
I very much enjoyed my trip to Ashley furniture I had very good help from the young mane named Michael he was very helpful and made sure I found everything just fine
Michael was very helpful while I was in the market for a bed. He was kind and very knowledgeable about the products. I will definitely be returning for future purchases.
Your associate Joanna is the Greatest! Very knowledgeable and helpful!
Michael did great showing me around! He was very patient and understanding with us!
Preston was great….quick and made process easy
Friendly courtesy and professional
Thank you Marlin!! You were great to work with and delivery was super! We are very happy with our sofa.
Great personal service
Perfect customer service quick and easy definitely will be back.
I strolled into Ashley's on a wet and soggy Sunday and was greeted by Jo Hogan. She waited patiently as I looked the ENTIRE store over for new bedroom furniture. Thanks Jo for your patience and knowledge of merchandise.
Terry was super helpful!
Recently visited this location to purchase furniture for a new home. I genuinely had no idea where to even begin my search prior to this visit! Dorothy was extremely helpful and patient with my dozens of questions and with seeking to purchase for several rooms. Dorothy was very friendly and enthusiastic and was keen to my design and color preferences along with my budget. I am excited to receive my new pieces soon! Definitely request her when shopping at Ashley!
Dorothy did an amazing job helping us select our furniture. We will shop Ashley Furniture in the future.
Bruce and LaTanya are amazing! This is where you need to buy furniture and home goods! They listen to your needs and truly know products and services!
There was so helpful today and gorgeous thank you so much
Came in and saw Terry today. Great customer service. Thank you. Excited for my new furniture
We just came in to get our son a night stand and dresser. Terry helped us and was amazing! Made the process super easy. Felt like it was in and out! Highly recommend seeing him for all your furniture.
I love my furniture I purchased with Ashley Preston& Bruce were wonderful thanks guys…….
Jesse and Bruce was very patient and helpful in dealing with us. No pressure selling here. True professionalism at its best.
Went in to look around for new living room furniture and our salesman, Preston was a peach! He and the sales manager Bruce were so helpful and nade the process stress-less! NO PRESSURE! Thanks guys!
Jo was absolutely amazing at helping pick out a couch. Highly recommend letting them help you out.
Amazing experience! Highly recommend going to see Jo! Very knowledgeable and helpful!
Jesse is so helpful and awesome!!
Terry was extremely helpful at the Hoover location & was very easy to work with!
Preston was a big help in our decision!
Preston was Great!! Will most definitely shop here again!!!!!!
Terry Henderson did an Amazing job! I will definitely be back. Very happy with my purchase.
Terry Henderson helped us and was amazing!!! He’s super courteous, knowledgeable, and friendly. We will be going back for all our furniture needs!
Bruce was amazing! Prompt, professional and courteous all the way.
Dorothy was amazing! Very attentive and patient. Thanks, Dorothy and Bruce!!
Terry was extremely helpful and we had a great time picking out our new furniture! Thank you
Jesse was a great person to help us with our furniture shopping and we found the perfect couch!
Terry was super helpful!
Terry was great!
Preston was super helpful. Nice and informative but not pushy at all. Just like it should be.
Great customer service ! Preston was highly attentive and informative on helping me decide on some new furniture selections . Highly recommended! Ask for Preston 👌
He went out of his way to help us in the evening and the next day!
I knew exactly what I wanted when I arrived and had already given myself a pep talk so I wouldn’t be swayed by the salesman. To my surprise I was immediately greeted by a smile belonging to Terry Henderson! Not only was he friendly and professional, but he was also very knowledgeable and took me right to the bedroom group I wanted. He showed me the features within the nightstand and the various options available for the group. Never did I feel like he was attempting to upsell me which made my purchasing experience even better. I absolutely LOVE the bedroom group I chose and when I tell you the picture does not do it justice, I’m not exaggerating! You have to see it in-person for yourself! I am very pleased with my overall experience and can’t wait for it to be delivered! And let me add that delivery was scheduled with ease and I do not have to wait several weeks for it! When you go, make sure you ask for Terry!
Ask for LaTanya! She was so sweet & helpful for our first large furniture purpose.
Jo is awesome
LaTonya was very helpful and informative, Kind and friendly!!!
I was treated well at this store. Temarcus was over and above at helping me. I recommend this store. Prices are good for the quality you get.
Bought a $2500 “Premium mattress” which is insanely uncomfortable. After a little over 2 years now they have kept giving us the run around saying they can do anything and they never sent anyone over to fix the broken bed frame they sold us. Avoid this place like the plague. I would just buy straight from the bed manufacturers because they might at least honor the warranty. Horrible customer experience after giving them over 5k.
LaTanya helped us buy furniture for our new house. She was very helpful and so nice and answered every question we had about the furniture we wanted!
LaTanya at the Hoover store helped us out buying all new furniture for our house!! She is wonderful!
The team worked extremely hard to get me the items that I wanted and the price was very affordable. Would shop with this store again.
Dorothy was our sales associate. She did an excellent job of listening to our wants and needs. She was very knowledgeable of the products.
Bruce and Preston were awesome. Very attentive and friendly id give them 5 stars
LaTanya Dobbs at the Hoover location was amazing! Very helpful and explained everything perfectly!!
Mr Preston was WONDERFUL!!!!
Dorothy has taken great care of us!!
Dorothy is an absolute rockstar. So patient and helpful and she really went above and beyond to help me in my sofa purchase.
Terry did a great job at letting us look on our own and still always being available for questions!
Joe took very good care of us in our picking out furniture. She was extremely professional and kind.
Kmia was incredible!!! I have outfitted my entired home through her!! I have and will continue to recommend her to anyone who is looking for the most professional, personable, careing individual at Ashley HomeStore anywhere.
Dorothy was great! Apple Maps says the store closes at 9:00, but they close at 7:00. We walked in cause we saw the doors open as they were letting people out. They stayed open and went the extra mile and gave 110% to help make our new home look great!!!
Michael was awesome- Appreciate your professionalism as well
This store has a great selection and it is laid out well. The rep I worked with showed me the different sofas that would fit my space. Will definitely be back to purchase!
Terry was awesome and worked to accommodate our needs in every way. He was very patient and kind, especially since we are always so indecisive. We are very pleased with the experience we had and will definitely come back for future purchases. We will definitely recommend Ashley furniture to our friends and family.
LaTanya is amazing !!! She was able to accommodate us in a quick and efficient timing. We were able to secure a couch, bed and dining set in a timing manner before our flight.
Preston was excellent and provided great service.
Latanya was very helpful and sweet!
Ms. LaTanya was a Great help! It was fast and easy process. Would recommended it!
LaTanya helped us get our dream bed frame and dining set! Everyone here at Ashley’s furniture in Hoover has been a delight to work with!
Preston and LaTanya are simply magnificent!!
LaTanya was amazing. She got us in and out.
Visited this store and had the best customer service! Go see LaTanya at Ashley Furniture and you won't be disappointed! Beautiful selections!
Jo was extremely helpful. Even gave us a little tip when choosing out our furniture. She didn’t pressure us at all. Very easy experience. The whole staff at the end was frankly pleasant. We enjoyed stopping!
Terry was great! Very helpful, professional, and knowledgeable. Great service!
Great experience!!!
Terry was great. Will be working with him again in the future.
Terry helped us out today and it was a great experience! He was kind, very informative and helpful.
Excellent service
It was a pleasant experience and Temarcus Bryant made it so easy!
No did an awesome job with us today!!!! Thanks for all your help!!!!
Jesse was very helpful and didn’t pressure us into buying anything. We felt right at home and bought our first couch!
We worked with Jo and she was super helpful and knowledgeable! Great product selection to choose from! A+ experience
I’m getting ready to move and in need of a recliner and a new bedroom set. Temarcus was attentive, patient and answered ever question I had. I had a great experience!
Latanya Dobbs gave excellent customer service to me and my family by answering any questions that we had.
I've been a customer of Ashley Furniture for some years now and I've always have the pleasure of working with Lantanya she is very sweet, knowledgeable and professional I highly recommend that you ask for Latanya for your best furniture shopping experience. Thank you so much Ms Lantanya for all you do !!!
Terry Henderson made searching for a couch a quick and easy process at Ashley! I appreciate his help and professionalism, and I look forward to enjoying our new furniture.
Jo was very helpful and answered all my questions.
Terry Henderson. Great job
See Joanna for a great deal. You will be glad you did.
Mark was great! So helpful, knowledgeable and available when we had questions
Temarcus is an excellent salesman , he is knowledgeable in his job and can help you get the best price possible for your furniture. He will take great care of you! 10/10
Had a excellent experience and great staff
Te’Marcus was exceptionally helpful. Not only did he provide information regarding pricing, delivery, and promotions. He also managed to give an instore example that met the needs of my family. Very informative and the store welcomes you on its own with an upbeat can do aura. Looking forward to furnishing with Ashley furniture’s Hoover location
Was very helpful, very polite answered all questions with detail
Jesse was great, extremely helpful
Dorothy really helped me out. She was very patient with me and my husband. We asked a lot of questions that she knew the answers to them. Check out went very smoothly with Bruce's assistance. Got 2 brand new pillows that we took home with us and slept well on them. Now we just wait for our mattress to be made and then delivered to us. Wonderful experience!
I loved my experience! My salesperson was Michael, and he took care of everything I needed! Came with amazing options and good deals too! Would definitely recommend!
Definitely wouldn’t recommend coming here. Do your due diligence and research prices before ever going in. The reps and managers WILL overcharge you and will not care, guarantee they are even encouraged to do so. Especially when they keep pushing you to get their protection plan no matter how many times you so no. They will also have you waiting forever for your furniture without explanation. So unprofessional and such a joke of a company
Latanya worked so hard to get me the best deal. Saw her and the manager call the CEO to make it happen.
I bought a coffee table and console today. Cassy was extremely helpful and straight to the point. I will make sure to look for Cassy again!
Dorothy was awesome she made my shopping experience quick and easy. She knows the merchandise and has a lot of knowledge about the furniture, store, delivery etc.
Terry gave us great service and did everything he had to do to earn my business. He was very professional and kind. Thanks so much for everything.
Terry was great and helped us find a nice mattress.
Dorothy was very helpful, very efficient and kind and thorough. I would highly recommend her.
Mr. Terry Henderson was excellent. Mr. Henderson is very helpful and knowledgeable in his expertise.
Terry Henderson was so amazing! He greeted us upon entry and never left our side. We told him what we were looking for and he showed a few different options. Long story short, we left with our brand new cloud sofa! Thanks again Terry!
I visited the store to get an idea of what i want for my new apartment, Bruce I believe was his name and the entire team actually was super friendly, helpful and accommodating I’ll definitely be getting all my furniture needs from here at this location
Terry was very helpful, efficient, and informative.
What a pleasant shopping trip. Temarcus and Bruce were so helpful and courteous. Temarcus was very helpful in finding exactly what I want and need. What a great employee
Mia & Dorthy was amazing!!!!!
Mia Byrd was amazing and Dorothy was good as well -Jarrad M
Great experience! I came in very quickly, not for furniture, but for a quick present for my coworker. There were many options available on the tables and shelves and was able to find the perfect gift in minutes.
My first impression was the generous smiles I was presented with when I walked in the door at Ashley furniture located in Hoover, AL. Just a look from the front entrance it’s like an amusement park of furniture. A high variety to choose from and combinations. I felt as if I was able to locate the furniture that suited my style. Bonus: There is a Mexican restaurant in the store so it was really convenient to grab a bite to eat right after and a drink prior to browsing the selection. Mrs. LaTanya was a blessing to have as my sales representative. She was nothing but kind and really help me with the best deals. Will be informing my friends and family of the awesome experience
I had a wonderful experience at Ashley furniture Hoover location. The atmosphere itself was vibrant and very welcoming. I was able to find assistance right away and Jo was a fantastic sales rep. I highly recommend to do future purchases if you’re on the look out for quality furniture.
Stuff was very helpful & informative. We got exactly what we were looking for and we had a great experience. Definitely will be going back.
Bruce you da BOMB! Thanks for helping out my mom since I couldn’t make it. I’ll be seeing you soon for my new place as well
Bruce was amazing! He helped me out so much. I’m older and don’t know much about anything modern. He showed me how the recliner couches could help me and my husband by having built in charging stations and seat warmers!! Thank you Bruce
Temarcus did a great job for us. Very helpful. Guided us through our decision process.
Very helpful and made our decisions very easy. Highly recommended!
Terry Henderson was amazingly helpful!
I visited Ashley Store yesterday (4/23) and I am so glad I did. I worked with Mia (Manager) to purchase a new bedroom suite and living room furniture. I am very pleased with my purchase and the experience was one of the best, most positive shopping visits I've had in a very long time. Mia is fantastic; she is customer service personified. Not only did she help me secure the necessary financing but she was patient in helping to make sure the items I wanted would work in my space. We discussed multiple configurations and viable alternatives. She gave me her opinion when asked and I felt like she prioritized my complete satisfaction. I didn't feel rushed and believe I got great deals on everything I ordered. This purchase meant a lot to me and I felt like Mia honored that. I love my new sleigh bed collection, sofa chaise, and super comfy accent chair. They are gorgeous pieces that appear to be of top notch quality and will go a long way in helping to make my house a home. I am excitedly awaiting delivery day. If you're in the market for new furniture, I highly recommend Ashley (and Mia) for friendly, conscientious, and respectful service.
Jo was fantastic in helping us find our couch!
great service
Latonya was great!
Michael N. Very helpful and informative sales associate. Made our experience a breeze!
Jo was very helpful .
Michael was AMAZING!! I could not compliment him enough. He walked the whole store with me multiple times, answered all my questions, and did not make me feel pressured or rushed. He really made sure I was leaving with what I wanted. If I ever need anything for my house, I will go Michael!
this was the most amazing experience. we ran into issue after issue with other companies & came in here for the first time & it was nothing short of a blessing! LaTanya couldnt have done a more amazing job! she stayed with us the entire time, answered every one of our questions & found EXACTLY what we were looking for & helped tremendously in narrowing down our selections! we came in T the perfect time, great prices, great deal, all around GREAT STORE! thank yall so much for everything & we will definitely be back!
Terry Henderson was amazing!!! He was very supportive and provided excellent customer service! I will definitely be coming back shopping again.
I worked with Terry Henderson at Hoover Store 002, and it was a fabulous experience. Terry took us right to the perfect couch based on our very brief description. Definitely recommend, excellent customer service!
Terry Henderson has been so Friendly and Pleasent to me and my husband. He was very knowledgeable about his job. Appreciate him so much. Thanks Allison Howard
My experience at Ashley was awesome! Jo helped me find exactly what I was looking for at a good price. I will definitely be back
Terry did a great job !
Terry did an AMAZING job assisting us with shopping for recliners today!
Terry did a great job
Temarcus was a huge help in making our selections! He made the process so easy. Everything we purchased was on stock Lso which was great!
Temarcus was an awesome salesman. Very knowledgeable in everything we asked.
Knowledgeable of things and helpful . Right to the point
Jo was great and knew exactly where to find all of our options as well as all of the particulars about what we were considering. They asked all of the right questions to help guide us to what we needed. Lots of good choices, and Jo made it quick, easy and pleasant to buy a mattress and sofa on a Friday evening right at close!
Jo was wonderful, spent a lot of time with us. Very helpful.
Wow oh wow am I impressed by this stores customer service!! They were awesome helping me with my exchange on my mattress with my manufactures warranty!! Tisheka helped me send in my warranty claim and was very responsive through email. When I found out my mattress was not made anymore Temarcus helped me pick out a new mattress in the store and he was so helpful, and then Bruce the manager assisted me with completing my order! 10/10 would recommend!!!
Dorothy was amazing! She helped us find exactly what we were looking for and was super sweet and patient with us ❤️
Horrible customer service and they do not even care. If you look at the customer ratings for the stores owned by this group in AL, they all are low ratings with many complaints. We paid for delivery and set up and then the guys did not set up the headboard or deliver to the correct house but the CEO does not find the need to refund the amount paid for this service. I would stay away from Ashley and use a more reputable company!!
Was a wonderful salesperson.Enjoyed him with the sell
Michael did a great job taking care of us.
Terry is friendly, knowledgeable, and business oriented.
Friendly and patient staff. :-) I am moving out in June and was able to order, got a lot of great discounts, can’t complain about a thing! Thank’s!
Terry is the best!
Michel took very good care of me. Explained everything in a way I could understand answered all my what I felt like silly questions. Really great customer service. Him and the whole team were very nice and professional.
Mark Eaton was very helpful and was willing to go above and beyond for our business.
Mark did a fantastic job helping us size the couch we needed and come up with the best configuration
Terry was courteous and knowledgeable.
Great service! Great selection! Mark was so helpful and patient!
Michael was awesome from the moment I walked in!!
Jo got me settled within an hour and I got a great deal.
Dorothy was very helpful, professional and provided excellent service!
Mark did a fantastic job. He was helpful and had a wonderful personality.
Te Marcus was so wonderful and kind to us while shopping for our bedroom suite! He greeted us as soon as we walked in the door, then helped us the entire time we were shopping. He was running back and forth helping match different furniture. He worked so hard to help me get exactly what I wanted. I’m so glad we came to Ashley.
Terry Henderson is the best! I appreciate your patience and professionalism. If you’re shopping around be sure to ask for him.
Second purchase from here and both times it has been great. Jo did so great helping us out! We loved the service and are very excited for our new couch!
Went in Ashley today seen my guy Terry got me in and out. He also got me a GREAT DEAL! Will be coming back!
Jo was an excellent salesperson
Mr. Terry Henderson was a great salesperson very knowledgeable and friendly! He was very professional and he laughed at my jokes even though they were not funny.
Terry henderson was a Big help in helping me pick out my mattress he was very curious ,polite, and well spoken
Terry Henderson was great to work with. Helped us customize a sectional to fit our home in our price range. Thanks Terry!
Jo greeted me at the door very professionally and was most helpful during the entire process. Very pleasant shopping experience.
Joe was very helpful in making my decision for my living room furniture
Talk to Jo! She’s amazing!!
Awesome buying experience. Terry was of great help
Josh was a great help! We were able to find the perfect sofa to fit our family!!
Josh gave us great service. Very helpful staff made our purchase very easy to do.
Josh and Mia have been phenomenal to work with and had the best prices. I'd give 10 stars if I could.
Terry was extremely helpful! Me and my wife purchased a couch and he made the entire experience very easy and straight to the point! Loved his professionalism and attitude! He was wonderful to shop with!
Terry was outstanding and very knowledgeable
Get with Terry Henderson he will help in every way possible… very knowledgeable!!!
Joe did a great 👍
Michael and Bruce were such a huge help. Assisted me with buying my first mattress
Jo was great!!
Ms Jo was very helpful and expedient in helping us making a decision on our power reclining sofa! And the manager, Mia, stepped in to give a wonderful deal! Thank You both for being so kind and helpful!!!!
Terry Henderson was very helpful! Got us in and out with the sofa of our dreams. He answered all questions we had wonderfully. 10/10 recommend Ashley and 10/10 recommend working with Terry!!
My shopping experience with sales lady LaTanya Dobbs at the Hoover Al. location was the best experience I had purchasing furniture! LaTanya was honest and gave excellent customer service. I will be recommending her to all my family and friends.
Nice new sofa sections
Terry Henderson is fantastic and a wonderful asset to Ashley! We appreciate his patience and professionalism! We also want to thank Bruce for being willing to take care of new customers buying an important set of furniture! We can’t say enough about the team at Ashley in Hoover!
Terry is always very helpful & patient to help us find the right pieces at the best deal!!!! We previously worked with him & will be back the next time we are ready to make a furniture purchase.
We had a great experience!
Love the table and chairs. Mark was awesome
Josh was extremely helpful and knowledgeable. He made my decision easy and affordable. I’m very grateful and thankful that he was my sales partner on today. Thank you so much…
Nice store but cheap furniture
Karla is the person my husband and I worked with. She’s very nice and helpful. I would definitely send her more customers.
Great service from dorithy and management they helped with everything and even helped since I had headache while waiting ! 🔥🔥
We had a great experience today at Ashley in Hoover. Dorothy was so fun to work with and so knowledgeable about what was in the store and where to find it.
LaTonya was very helpful but not pushy
Dorothy was extremely helpful and made my shopping experience pleasurable. She went the extra mile and made sure we were completely satisfied. She was patient and showed us many different options. Come shop with her NOW!
Terry H. was very helpful and nice!
Terrys' salesmanship was outstanding. He listened intently on our needs and surpassed our expectations! Thank you Terry!
Jo was very professional & courteous to work with and made our shopping experience a pleasant one. Thanks so much Jo!
Thank You Dorthy at Ashley Furniture Store in Hoover, Alabama for great customer care with being concerned, considerate, and honest of our needs to purchase items for our home with the store package deal. We were very satisfied.
Jo super sweet and helpful. Easy no hassle purchase.
LaTanya was really nice and helpful.she was awesome! Now let’s hope the delivery goes as good as LaTanya. Dobbs was. Will let y’all know.
Had a wonderful experience with Latanya in furnishing my bedroom. Very patient and accommodating!
Latanya Dobbs was an awesome person to work with for furnishing our new home. She shared her wealth of product knowledge in answering our questions, and was never pushy towards any one way or another. Extremely patient as we went back and forth for literally hours making our furniture selections. One of my best shopping experiences ever. Thanks Latanya!
Latanya Dobbs was an absolute joy to work with! Very knowledgeable, honest and personable. Definitely made us happy with our purchases!
Jo at Ashley Home Furniture did an amazing job helping me find exactly what I was looking for.
LaTayna is the best!
Jo was awesome! She was extremely friendly and got me a great deal. She had an amazing personality and was super helpful and patient! I would definitely recommend her!😊
We worked with Terry Henderson, and it was a pleasure! He hooked us up with our dream couch! Thanks, Terry!
Nice furniture. Staff was rude. Ignored us even after we asked for help. Didn't tell us anything about the furniture. Tried to get rid of so he could get back to texting.
Terry went above and beyond to get me taken care of in my multiple visits to find the perfect sofa. He works well with you and keeps it honest.
Mr Terry was so Awesome I had to come back to see him again! Don’t miss out guys!
I am back again & Terry is still amazing!! Highly recommend.
Worked with me to get the price point that was right for me.
Latanya was such a big help! She was kind, helped me find exactly what I needed, answered all my questions. She helped increase my credit limit so I could get the couch I wanted. I can’t wait for my new couch to be delivered!
Terry Henderson was a great help and negotiated the price we needed for sofa loveseat and recliner.
Great sales experience.
Terry Henderson, awesome rep!
LaTanya helped us today find the perfect couch. She greeted us as soon as we walked in the door, prepped us on all the sales and financing options, and then sent us on our way to look on our own! She told us she would check in every once in a while but she wanted to give us our space. She was an incredible associate and ensured we felt comfortable and confident in our decision. When we couldn’t decide between 2 couches, she gave real honest suggestions based on quality and cost and walked away with a much better deal than we could’ve imagined. If you come to Ashley’s off the Galleria Blvd, you MUST ask for LaTanya!
Looked for the perfect bedroom suit for weeks, Ashley had it & in the right color. Great customer service too!
Tary was Great!!!
Terry Henderson is a excellent salesman.
Terry Henderson is the best! Helped me find my dream sofa set and answered every question. If you’re looking for a great experience go see Terry at AshleyFurniture Hoover Store! If I could give him 10 stars I would! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Michael was very helpful!
Jo did a great job for me,! So nice & she got me a great deal🎉
Mark was amazing! I came in the store and was able to walk out with everything I needed
I was done with Ashley Furniture in Hoover after my experience, until I met Mia. We had ordered a dining table and 8 chairs back in April/May of 2020. We finally got our table February 23’. As Covid set in, production basically stopped and supply chains were basically halted. It seemed that no one at the store really cared to help us for almost a full 2 years. No one ever reached out to us to give updates, I called diligently, once a month, just to get the same answer over and over. Which meant that there was no progress and we were not any closer to getting our furniture this month than we were last month. This just made us bitter and hopeless. We were ready to throw in the towel, but didn’t want to, bc it was my wife’s wedding gift from me to her. But once we were introduced to LaTanya Dobbs, things started to turn around. She helped as much as she could possibly help. She is wonderful! She introduced us to the new store manager, Mia. Mia sat and listened to me complain, for probably 15 minutes, maybe longer, and was ready to take charge of the situation. She assured us that she was on it and would make the situation right. After the convo, my wife and felt like we had known Mia for years and we were confident in Mia’s ability to rectify this situation. And just to be clear, we were very understanding of the Covid/supply chain issues. Our main issue is that no one from company seemed to want to give us any help or even seemed to care. But Mia and LaTanya turned those feelings around. Those lady’s are fantastic! We will be back. I can’t say enough about the wonderful customer service we received after feeling like the situation was never gonna be rectified. I also need to mention that the delivery guys were also incredible. Super nice, professional and everything in between. They told me their names and for the life of me I can’t remember. I think they are contracted out, but regardless they were awesome. Please give all these wonderful people mentioned raises and for the love of God, do whatever you got to do to keep them around and happy. Because customer service like this is hard to come by in any industry. From an experience that was a 1 out of 10, Mia and company turned it into a 11 out of 10. Thank you Mia! Super happy!
Jo Hogan was a tremendous help . Love working with Will Sessions also!
Terry Henderson was very professional. Unlike most stores he allowed us time to look around and find exactly what we needed. He made the buying process simple and easy. our experience was exceptional!
Michael was helpful, friendly and energetic.
My sales person was excellent. Showed me all the options of what I was looking for. Her name is LaTanya Dobbs. Will definitely ask for her help again.
LaTanya was awesome! Very professional and patient. Definitely want her guiding you with your choices while picking out furniture. Ask specifically for her, you’ll be happy you did!
Temarcus stuck around and helped me and my husband at almost closing. If you're in Hoover, go see this young man!
Terry Henderson helped us pick out a dinning table set. He was very nice and really helpful, He got us in and out and we finally have a dining table. Recommend going and asking him to help you with your purchase.
Terry was the best! Helped us decide on a kitchen table set and was so helpful on getting us the best deal! Super friendly! Will be working with him again!
I would never buy furniture from this company. My parents bought a couch from there, it had a hole in it and missing a button and will send out a man or pick it up for a charge. They have a store warranty with them and they just told them to kick rocks.
Amazing service helped so much with picking the perfect living room sofa !
Had exactly what we wanted in outdoor furniture.
Terry was great to work with awesome deal!
Josh is very helpful a very great person he does a awesome job definitely recommend Ashley Furniture
I had a great experience at Ashley Furniture. Josh was great! I will definitely consider shopping here for new furniture
Ms. LatTanya has great customer service!
Karla was extremely nice and helpful!
Terry Henderson is an absolute angel! He helped me so much with getting furniture for my new place. So informative, reliable, and friendly. Definitely coming back for business just for Terry!
Jo was absolutely amazing to work with. She was very patient and willing to negotiate an awesome price for my purchase. If you ever need anything from Ashley Furniture, please ask for Jo.
Worst furniture shopping experience ever! Bar none. I purchased a kitchen dining table on 12/27/22 at the price of $2,166.99. The salesman did not tell me the online price was $552 less than the in-store price. He also tried to sell me a 5-year warranty which I declined. Each time I called the Care Desk at (205) 417-7776 to cancel, I got a recording saying they were closed (but it was within the stated hours of operation). I spoke with 3 different people who stated they would cancel but the credit never showed up on my credit card. Each person I spoke with had no record of previous cancellation requests. After some time, I finally got the credit (minus over $208) that included a re-stock fee (although it wasn't in stock), and a $200 delivery fee (although the delivery never took place). By comparison, Haverty's Furniture was a breeze to work with. I will never use Ashley again! Never!
Josh was amazing and helpful!
Excellent!!!! Terry Henderson was amazing! We had a horrible experience at rooms to go countless times. Left and went across to Ashley and he was absolutely a pleasure and walked out with a whole full of furniture within an hour!! Highly recommend!
Had a pleasant conversation with Mia, what a great manager! Will be coming back
Terry was awesome and patient. We had 2 crazy kids and he was able to work with us and made us feel comfortable and not rushed or pressured. Terry needs a raise for his awesome work.
I was extremely satisfied with my experience with Terry at Ashley furniture. My exact peice was not on the showroom but I wanted to get an idea of how it looked in person. This is important especially when it comes to a purchase in this price range. Terry was able to show me peice that was similar and pointed out the differences. He was knowledgeable and courteous. Job well done Terry. I now have an Ahsley guy for future projects.
Josh was very helpful and showed us all the options in the store. Great service and quality furniture.
Temarcus provided us with excellent customer service today. Thanks for making this a great shopping experience.
Josh was so helpful.
Thank you so much again JOSH..i truly appreciate you!! ..he is absolutely best ..and thank you for all your patient..he helps me alot for choose and beautiful stuff and save my bill...i just love it. ..i definitely come back again☺
JOSH is great seller he is the best
Latonya at the Hoover store was great. It was a real pleasure having her help with my furniture purchase.
Josh is awesome!! Thank you much!!!
Josh did a great job for me buying a new, leather recliner.
Mrs LaTanya was excellent!
Absolutely could not ask for a better experience. Jos customer service was amazing! Will definitely be back.
Today was a Great Day at Ashley furniture! We had the best service and buying experience! Thank you Jo for making this purchase meet our needs with ease and professionalism!
Great associates, they also worked to give me the best deal possible
Terry Henderson was very professional. I am very pleased with the service I received today. He was very helpful and went above my expectations to make sure i was satisfied. Terry’s customer service was exceptional, I will definitely be returning for future purchases.
Wonderful help at the Hoover location! Jo was so helpful, price matched the couch and helped me with all the decisions that come with purchasing new furniture!
Lovely experience!!! Tamarcus..extremely helpful!!!!
LaTanya Donna was such a great help in purchasing my furniture. I bought living room, kitchen, bedroom sets and a mattress and I got great prices. She was kind and respectful and she also gave me space and didn’t stay right over my shoulder the whole time, which was much appreciated. At no point did I feel pressured to buy anything. If you need furniture go see LaTanya in Hoover. I am a real person posting this and I really bought furniture from her store and I am not a robot.
Great experience at Ashley Home. Just purchased all new furniture for my house. My Saleswoman LaTonya Dobbs was a pleasure to work with. She answered all my questions and patiently waited for me to make up my mind! Will definitely use Ashley and LaTonya again in the future.
Jo was amazing to work with! Can't wait to get our new sofa!
My husband and I purchase a whole bedroom set from Ashley’s last year on Memorial Day. We chose to pickup the furniture from the warehouse ourselves to save some money. Each time we picked up our furniture, the furniture was damaged. We had to go 4 times before we got something that looked good, not to mention we had 2 days to return the furniture each time before we were “stuck with it”. It was upsetting because one of the workers told us we shouldn’t shop there again because they (Ashley’s) did not have quality furniture. So we were out gas money and a good experience. Well after getting the furniture home. One of the side night stands has water damage on it. I have called to get this replaced, but since we didn’t return it in the 2 days no one has helped. HOWEVER, we have a year warranty on it. The only thing that voids the warranty is if it moves houses (which we have not done). I finally got fed up with calling people on the phone after 3 months, getting mixed answers, and no help. Everyone claimed they would call me back in 2-5 days. No one ever did. I go to the store and speak with the manager, Mia. She mentioned that our claims we have been filing for months were never put in so it’s like we have never even called!!! Mia was very sweet and seemed to be helpful. However after I left I get a similar response -someone is supposed to call me. No one ever did. She said she called them and then stated she could no longer help on her position (which I understand). She said I would have to contact the protection plan company, but has yet to respond to me to give me a number after I have asked. So once again I am being left on “read”. I have called every number on my warranty paper and every number I have found online. It’s upsetting because this is the first big purchase my husband and I made as a newly wed. I will be contacting corporate if I can find a working number and I will NEVER purchase from Ashley’s again. So upsetting
Josh was an amazing salesman. Showed him where I was putting the livingroom suit and went right to what I needed. A1 Rating!!
Dorothy was great, really professional and friendly.
Ashley Furniture hooked us up today! We went in looking for a sectional and Quincy did an amazing job at finding us what we loved!
Jo Hogan was an absolute delight to work with. She listened to us when we described what we wanted in a new living room sectional and directed us to the numerous options available throughout the store. She didn’t pressure us but stayed close and, eventually led us to a sectional that was perfect for us. Her personable and professional demeanor was refreshing and we left having found ”the sectional”!!
Jo was the best!!! Very helpful, knowledgeable, & provides a great experience for my first Ashley purchase!
My husband and I went into Ashley Furniture, Hoover to find a sectional couch. We had an idea of what we were looking for, but weren’t totally sure. Quincy greeted us with a smile and listened intently to what we we had in mind. After a looking at a few sectionals, Quincy pointed out the sectional couch we ended up purchasing. He gave a great deal, was super helpful, and overall this was a wonderful shopping experience for us. We look forward to purchasing more furniture from Ashley Furniture. We highly recommend the Hoover store!
Jo Hogan was the best salesperson we have ever had. She was patient, kind and work ed overtime to give us the best deal on the furniture we wanted. She went above and beyond and we will be repeat customers because of her.
Dorthy was awesome showing us the items we were looking for and very pleasant to work with!
Temarcus
Terry was very helpful!
tmarcus
Mark did a great job today
We like our furniture but, everything is setup to play against one another. We had the back of our seat cushion rip somehow, call the 5 year protection company, they claim it’s a manufacturer defect, Ashely claims it should be fixed under the protection company. After a month of that we tell everyone we just want it fixed and will pay out of pocket. Then the store says call customer service for parts, customer service says go to the store. It's basically a sh*t show after purchase. Save your money on the protection plans and find a good local furniture repair person.
Quincy did a great job and was a pleasure to work with!
Melanie did wonderful job and sweet
Josh do the good job today
Terry was great! He stayed late because I got there with 1/2 an hour til close and got my mom some barstools for Christmas. Thanks for staying late!
Terry was super helpful and very knowledgeable with all the questions we had for him.
Terry was very helpful 10/10 recommend!
Terry was very helpful in setting us up for our new furniture.
Quincy was great today- so helpful!!
Josh did a great job helping me pick out the furniture today...
Fantastic showroom. Great management team.
Terry was very nice and professional
Terry at the store took great care of me and gave me a great deal. Will buy again.
Outstanding. Quincy was amazing!
LaTonya is amazing!! She understands that furniture is an important decision for the family and wanted to be sure I was happy with my decision! We love Ashley furniture and will certainly use LaTonya again! Ask for her!
Terry was very helpful with our search for merchandise. And, was able to negotiate a great deal for us.. Very pleased with the overall service. Very nice people working in the store!
Melanie was great. Thank you.
Quincy did a great job helping us! The experience was smooth and quick and he did everything possible to make sure we were satisfied!
Salesman Terry Henderson is the epitome of excellent customer service. He was very knowledgeable on the Tempur-pedic mattress he sold me today. I will definitely come back to see Terry when I make my next purchase.
Went into the Hoover store on a whim (last night of black friday pricing) to get my daughter new bedroom furniture 30 mins before closing....Amazing experience! Terry was very helpful and found EXACTLY what I needed/wanted! Thank you SO much!
LaTanya Dobbs was very helpful and great customer service.
Great experience! LaTanya Dobbs was very patient and helpful while we searched for our bedroom suite.
Michael did a great job. Was very helpful and gave us a good deal.
Terry was great today! He helped me with everything!!
Mike and LaTanya at the Hoover store were very helpful and sweet!
I went into Ashley furniture store and Dorothy made my experience very positive and I got my dream couch . Thanks
Terry was helpful from the moment we walked in the store. He showed us a few different mattress options before we picked the one we wanted; check out was easy. Thanks Terry!
This place is the worst. Our couch ripped from the back through no fault of our own and had stuffing coming out. My husband spoke to the manager and she said that she would get somebody to fix it because we were still on the warranty. Gave him a phone number where he was given the runaround. When we came into the store she hid in her office instead of talking to us she sent another employee to go back and forth with us. They then said there's nothing they can do. Do not buy furniture from this place they will never help you when there's something wrong with their furniture. Do yourself a favor go to rooms to go they got better customer service. I learned my lesson. I am going there for a new couch!
Quincy went above and beyond to spend ample time answering my questions. As a first-time furniture buyer, he really put me at ease, got me the best deal and was super patient to ensure I had the best experience, finding everything perfectly!! BUY YOUR FURNITURE HERE!!!!
Dorothy was super helpful in the search for our dining room table. She was very knowledgeable and kind.
We purchased a number of pieces for several rooms from Quincy and he was great.
Terry was professional and gave us excellent service.
I had a great experience shopping at Ashley furniture for my living room furniture. Latonya was very patient and knowledgeable about the furniture and worked with me to stay in my budget. I'll definitely shop here again.
Very good customer service highly recommend!
Good Salesman Highly Recommended
LaTanya has great customer service! She went over and beyond to help with my purchase!
Melanie did a great job. Thank you so much.
Dorothy Harris was outstanding. She exceeded my expectations !
Bought a sofa from in the store. Received a date for delivery for the 26th. They confirmed the date and time on 25th. We received a call that morning and was told the truck was in an accident the night before. Our delivery time was between 7 and 10 AM. They called at 10 AM, They apologized and scheduled a new delivery for Monday. They called back an hour later and stated driver was going to do a second run that evening and asked if that was ok. We received a call at 4 PM stating the truck got into an accident. (Sounded Familiar). They rescheduled for Monday 11/28. I told them they needed to make that date as I would have to take a day off of work. They asked via text what time, I replied noon. They confirmed noon 28th. At noon on the 28th, another agent called telling me they had to reschedule once more, she informed me ( mind you by accident) that my order wasn't even on the list to be delivered on 28th. She proceeded to say they couldn't rent truck. So now it next Saturday 12/3. I bet they don't make that day.
Terry was our salesperson and he was very helpful in finding the right sectional for our room. Terry was knowledgeable and very helpful.
Melanie was great. Took me right where I needed to go in the store and got me a cheaper price than online.
Melanie helped us find the perfect couch! 10/10 would recommend
Such a good experience, and got exactly what we were looking for! Melanie is the best!
Quincy, done a outstanding job!
Melanie was very quick and efficient with helping us buy our first couch! Hope to buy again from her in the future!
Terry was very nice and helped us find exactly what we were looking for in our price range
LaTanya is wonderful!! Very helpful and kind. A+
The employees were outstanding! Especially Mark and Dorthy!
Terry Henderson was very professional and courteous!! He knew the products and understood what I was looking for! Very satisfied customer
Terry and Will were great to deal with!!
Quincy Nelson was extremely helpful and patient as we looked for a bedroom set within our price range. He was very flexible and stayed within the range that we were looking for! We can’t wait to get our bedroom suit.
Latany did a great job!
Ms. Latanya was great salesman and she was very patient me.
Terry henderson was great!!
Quincy at the Hoover store was absolutely wonderful. He was so helpful and made sure we had everything we needed to make a decision on our furniture! We will definitely shop with him again!!
Terry did an outstanding job. He was very helpful & professional.
Terry was so helpful and allowed us to look around the showroom before we decided. He answered all of our questions in a very professional manner and was able to pinpoint us in the direction we wanted to go. We are going to love our new couch!
We had been looking for several weeks for a new dining room suit. We came in and a table got our eye right off the bat. Then we were greeted by a sales associate Quincy that went above and beyond from the he meet us. He took time to understand what we were looking for and with no pressure. we left with exactly what we came for a new dining run suit that we love!!
Dorothy gave me and my 13 year old nephew exceptional service. She greeted us with a warm and inviting smile and attitude and went right to what we wanted. She was amazing at showing us options that both fit our style and budget. I will definitely visit her the next time I’m in need of furniture. Ms. Dorothy H. you were a pleasure to work with from start to finish.
Latonya gets a 5 star. She was great to work with!
Quincy did a outstanding job helping my son and I today
Terry Henderson was great! Very helpful and he found exactly what we needed!
Overall solid experience. Mark was great to work with!
Terry Henderson was outstanding. He immediately knew what I needed and was able to find the right furniture to fit my needs.
Terry was incredibly helpful and professional.
Mark was AWESOME!!!!
Michael Nicholson helped me in the store. Excellent service provided while trying to find a queen bedroom set for my daughter.
Melanie did a great job She went above and beyond to help us. We are completely satisfied.
Latonya took good care of us...
Andrea from Anniston was visiting at their Hoover location and she helped us out a ton! She found the perfect configuration for our tiny home. Management helped out a ton with additional discounts as well ! Thank you !
Bri she did a very great job and was very helpful
We’ve been looking a kitchen table for quite a while now. And almost gave up hope because we really needed something we could take home. We got lucky Ms. LaTonya made sure the table we picked was one we could take home with chairs. Through all the looking we also found a bed set that we are able to take home today. Not the normal experience since we are not waiting on delivery, but she was quick to reassure if we did have to order something it would be at our house before Christmas. Glad we took a chance and stopped in Ashley’s.
Terry and Craig were absolutely wonderful. I came in with something in mind, they executed my vision perfectly and worked with my budget. I highly recommend anyone to shop home furniture with Ashley Furniture and ask for Terry or Craig. They won’t disappoint!
Mark was great!! Recommend shopping there.
Dorothy gave awesome customer service. Great store.
Dorthy was great to work with! So easy and efficient.
Dorthy was very helpful and friendly. She was very easy to talk to and very good at answering our questions!
We came in and worked with LaTanya. She was able to get us the perfect sectional for us, give us great terms, AND we were able to go ahead and schedule delivery while we were there. It will be in our house next week! The other furniture store we went to quoted us 16-20 WEEKS for delivery for the exact same furniture! Great experience with a great staff.
Michael was amazing and had a great experience shopping for a new living room furniture!
Awesome sales re...went in to buy a fireplace and he sold us a 7000.00 purchase on a matress
Terry was AMAZING!! I had an emergency with my husband requiring surgery and in need of a recliner post-op. Terry was very attentive to my situation and reccomended the perfect recliner in which I purchased. He also set up my delivery ASAP so my husband would not have to go without. I would DEFINITELY reccomend Terry as well as use him with my future purchases at Ashley. Wanda Atkinson
Latanya gave us a wonderful experience AGAIN! She was able to help us get approved and done so in such a professional manner.
Recently made a purchase on a new sectional from Ashley. Pleased with the experience!
Terry greeted us when we walked in and pointed us in the direction of exactly what we were looking for! He checked on us periodically during our visit and was not pushy or salesy. He was very nice to talk to and made the checkout/financing process very easy and clear. Wonderful experience and we will be back to shop with him again!
Terri at Ashley helped my husband and I by finding the perfect couch for us. She answered all the questions that we had for her and had great input. We highly recommend her!
Michael was fantastic to work with. He really knows his product. Very informative, nice and definitely a people person. He went above and beyond to make sure we were happy, and he took all of our questions and concerns seriously and handled everything professionally.
I guess we spoke too soon about a great experience with Ashley. My wife and I left a five star review after our experience buying a *manual* recliner at Ashley Furniture in Tuscaloosa. When the chair was finally delivered, it was the wrong one. The one that was delivered to our home was a power recliner...and the power cord was not with it so it will not work! We called the store and they refused to do anything and told us to call customer care. Customer care said we would have to call the store. 🤦♂️🤦♂️🤦♂️ So... "Erica" from Customer Care is ordering us a power cord to be sent to our home because, at this point, it's the easiest thing to do. On a positive note, the delivery guys were awesome! I give them 10/10. They patiently waited while we tried to call "everyone and their mama" to get things sorted out. They also made a good point: if they won't take the more expensive chair back, keep it! When we upgrade our sectional sofa this winter, we won't be going back to Ashley because they are like a box of chocolates - you never know what you're going to get!
Terri is the GREATEST, as long as she's with Ashley, they'll forever have my business 👍🏿👍🏿👍🏿
We had a very great time at Ashley furniture store when looking for a couch. Tay helped us find the couch we wanted and talked us through processes of financing and prices. He helped us pick the right couch!
We had a great experience at the store from start to finish. Tyler was very knowledgeable about all of the products and was very friendly and patient showing us around. He worked with us and got us a great deal! Would recommend; 10/10.
Joe and Chris was very helpful & friendly!
Wonderful personality very helpful full very professional Latanya dobbs
She was very helpful and gave great advice for decorating my other room as well. She was very friendly.
I won't be ordering from Ashleys again. Ordered a couch over 2 months ago, was supposed to be delivered within a month. They kept giving us the run around about when it will be delivered finally got an answer and it was supposed to arrive last Saturday but never did. We called and was told to call back Tuesday. We called again and they said they will deliver it this Saturday. Hopefully they actually will this time.
Melanie did a fantastic job and helped to get cost down.
Great experience with Terry Henderson!! Helped us so incredibly much! I can see why he’s the top of the class!!!
I worked with Melanie and she was AWESOME. Very friendly crew. 10/10 recommend!
Will was a great help picking out what we needed picking out what we needed for our new home.
Melanie was my salesperson. She helped me choose the best items for my purchase!
I had great service with Quincey and found wonderful furniture. Excellent selection.
LaTanya Dobbs is the best. She is friendly and knows what the customer needs. I mentioned my needs. She showed me four options. I bought the fourth one. It was as though she read my mind. I would definitely recommend her.
Very helpful and a great experience. I am not a shopper and don’t like large purchases however this was a great experience. Joe was awesome!
I had an excellent time with Terry I waited for him for my sale this is my second time to come in and when they told me he was a million dollar writer I could believe it he was so nice and considerate giving me his number and everything. I really enjoyed my time in the store
Bought the 5 year platinum protection plan less than 3 years ago, and they will not honor it. Have receipt stating the purchase was made. Highly recommend buying anywhere else. Would give 0 stars if it let me.
Mark was very kind. He greeted me as soon as I walked in and showed me exactly what I wanted.
Dorothy was absolutely amazing!!! You can tell interior design is truly her passion. She was very professional, knowledgeable, and went above and beyond to assist me with all my furnishing needs. Thanks again, Dorothy!!!
My wife Selina and I came in and purchased a Living room set. Terry Henderson greeted us and was so professional and a great help!! He made the process so pleasant and is so knowledgeable!! We will be back!!
Excellent customer service.
We had an amazing experience with Quincy! We came in looking for a new sectional for our home and found the perfect one! Quincy asked what we were looking for in our perfect piece of furniture and showed us several options while talking about the features of each different one. He was able to work with his manager to get the pricing and paperwork process going and we are so grateful. He’s apparently only been here two weeks and is totally killing it! We look forward to working with him again in the future when we need something else to make our house a comfy, inviting home! Thank you Quincy for all of your help!!!
I just bought a couch and Quincy did a great job helping me with everything I needed! Will definitely be back!
The sales people were awesome and patience. They were very helpful.
Terri was an amazing. She worked very hard to meet our needs and made buying sectional couch super easy. I highly recommend seeing her at Ashley’s Furniture in Tuscaloosa!
Great service! We’ve been looking for a couch for over 2 months. While the store didn’t have exactly what we ordered Randy was able to help us see what the fabric was like and the color through a couple of in store pieces. Buying process was quick and easy which is always a plus!
We purchased a sectional 2 years ago, and it has Already fallen apart, 2 legs are broke and the zippers are broke, and their warranty is a JOKE we just got told that they will NOT fix anything even though we bought an extended warranty, We will NEVER buy ANYTHING from them again, BUYERS BEWARE!!!!!! !n!
Terry Henderson was very helpful!
Terry Henderson is a great salesman. He always looking for great deals for you. Always nice and respectful!!
Great experience.
Terri was very nice and helpful .
Terri was EXTREMELY helpful. She had a Cheerful attitude and smiled the entire time. Loved her!
Joe was Awesome!!!
Latonya was professional and efficient with my funiture order. Made the process quick and easy
Bri thanks for being patient with us .
Quincy greeted us at the door and was very professional and thorough. He made sure we got exactly what we were looking for. He even went above and beyond by getting a tape measure so we double check the dimensions! Highly recommend! Will definitely be back!
Melanie was great to us! We had a very specific need and only a short amount of time. She made it happen! We will definitely be back.
LaTonya was knowledgeable and Professional!
New salesperson on the floor with little knowledge but tried. Bought furniture in stock and warehouse and was told we could pick it up immediately. Furniture not in stock and up to 3 months before it’s available. Gave me a hard time for return on my money. (In photo see sign that states furniture is in Bessemer distribution warehouse).
Mia was great!!! Had a small issue but Mia came in and worked her magic and made is very happy
Michael was a great salesperson.
Our experience with LaTonya has been great. Will definitely be back to see her in the future!
She's awesome
Go to Ashley Furniture and use Terry. He was very kind and caring while we were shopping for a mattress. He took his time with us to explain the differences. You can tell he is compassionate about his job.
Terry was very helpful and attentive
Ms. LaTanya Dobbs was great and very professional! Ms. LaTanya was a delight to work with. Ms. LaTanya was very patient and just completely sweet. I’d give her 20 stars if I could.
Loved my experience and the sales rep was very helpful Angelia was awesome
Everyone was so great about helping. Excellent service!
Briana listened to what we wanted and we got the perfect bedroom set!
Duff was very helpful and informative. Very pleasant and personable.
Terry was so very helpful!!
David was fantastic with us today. We bought a dining room furniture set. He worked with our budget and made our purchase happen. He was very kind and professional and transparent with us. We had a great experience buying from Ashley’s furniture because of him. I appreciate his care and attention to us!
Mark was awesome helping us find our Dining Room suite.
Great service and hospitality.
I spoke to soon of the experience I had with Ashley I was told to purchase the warranty plan and told that the metal foundation was better than a box spring well 3 months later guess what it breaks and customer care at Ashley nor the protection plan people can replace it im very upset because now a bedroom set I Paid over 2000.00 for is on the floor n the front office manger at Ashley act like she didn't care me, my husband or my 4month old baby could have been hurt when this broke. Don't buy the metal foundation box spring n the protection plan is just a joke.
Angelia was a fantastic and informative help.
Angelia Wilson she was amazing!
Michael was awesome! He really went above and beyond to help us get the best deal possible! He was so friendly!
LaTanya Dobbs at the Hoover location help me order my furniture, she was excellent. She helped me find and finance all of my items. She was extremely courteous, helpful, polite, and pleasant. I will definitely return.
Joe was very helpful and patient while I took 2 days to decide what I wanted. Got a great deal and great service.
Terry gave great customer service! He was attentive and insured I had all of the information that I requested.
The people work in there are very nice and helpful
Thank you Joe, excellent customer service & knowledge.
Terry was great!!! He helped us to be able to purchase the couch my daughters had their hearts set on for their townhouse and at a very reasonable price! We will definitely come back if we have any furniture needs.
Terry was amazing!!
Terry was exceptionally helpful in our furniture purchase adventure
Our sales person Ty was awesome. He helped get a good mattress and a great deal.
Thanks to Terry for helping me find the perfect sofa!
Terry Henderson at Ashley Furniture Hoover was nice and helpful.
But stores online and customer service said I could return them to the store when I try to return them they said I couldn't return them to the store and I had to mail them and had to pay postage which will be around $100. These are exactly the same stools I bought for target for $25 less I thought when I bought from Ashley they would be higher quality customer service will not return my shipping back very poor service very bad company
I had the best experience! The rep was very knowledgeable and got me the best deal imaginable. I would recommend them to all my friends and family.
Terry Henderson was great to work with when ordering our furniture!
Dorothy was fantastic! She was helpful and I didn’t feel pressured at all. No stress shopping and I always find what I’m looking for at Ashley.
Terry was amazing! He greeted me with a smile when I walked in and was extremely helpful. The manager as well came over and spoke to me. They were all so incredibly kind!
Briana is a true SUPERSTAR when it comes to SERVICE! I made several appearances in the store deciding on my Ashley needs and she helped me finalize my decision top notch!
So happy with our experience at the Hoover location! My husband and I were coming to look at a couch I have been looking at for about six months. As soon as we walked in the doors we were greeted immediately by Terry. He was awesome! We are THIRD time buyers and he made the experience so easy going for us. He helped us get all kind of measurements to help accommodate to our needs. We ended up finding another couch that was out of our price range and made it where we could pay in full and walk out the door. Amazing! We are so excited for our furniture to come in and will be coming back.
Excellent service.
Terry was very professional, excellent customer service. Highly recommend him for all your furniture needs. Hoover, Al. Location. Thank you, Angela B
Overall she did great. I would say start out with leas of a press and let us look around more from start but know some people like attention right away so hard to say which way to go.
Briana was incredible and so helpful! She made our shopping process very easy and enjoyable!
Terry was very professional and made the purchase of our couch seamless!
Terry was very knowledgeable and helpful!
Dorothy was so much fun to work with. Not pushy or aggressive at all, but incredibly helpful and conscious of our budget. Will definitely come back to buy from her in the future.
Dorothy was very helpful and nice!
Easy going super friendly in and out in just a few minutes. Dorothy was great even at helping us guide our two year old while we looked. Appreciate you!
We came in to see an item we wanted online and it was a very easy process to get what we wanted! Update. We were told by the sales guy that our items would be able to be picked up. We said we could do same day or the next. He gave us the hrs and we told him we would just go to pick it up that afternoon. We called the center to say we were coming. They said that would be fine. We get there, and the items won't be in for 2 weeks. No one told us the items weren't I'm stock at the wearhouse. :(
Angelia was extremely helpful.
Dorothy was very helpful, personable and understanding towards my situation. I’ll definitely be back soon!
I had the pleasure of working with Latanya today and I had just the best experience!! She is very knowledgeable of the products and services. Ready to help when your ready but was nice enough to give me space to decide on my own and that’s amazing customer service!! Thanks guys
Ty customer service was great. He was very patient with me and helping me find the perfect mattress
LaTanya is the best!! She is always so helpful and friendly every time we visit.
Angelina was amazing and easy to work with. Very knowledgeable about options available.
Terry el mejor vendedor muy amable
Ms. Dorothy was a wonderful help in finding the perfect bedroom suit for my son and worked everything through very quickly. I am very pleased with the customer service and recommend Ms. Dorothy at Ashley for any of your home furnishing needs.
Seamless process and so helpful!
Terry is fantastic and easy to work with!
Ty is very helpful, patient, not pushy salesperson. He took it upon himself to help us with a reasonable discount working for the customer. I will definitely return to make future furniture purchases!
Ty was an excellent salesman! Would definitely shop with him again!
The sales rep Terry was very nice and professional, he got me in and out very quickly
Ms. Wilson was wonderful. She was very patient and listened to my husband and myself to understand our desires and needs. She went above and beyond the regular customer service, therefore we walked out very pleased. We highly recommend Ashley and Ms. Wilson. Thanks for all the hard work.
Kendall was amazing... knowledgeable and patient
Great experience
Wonderful customer service. All my needs were met immediately and the prices were remarkable. I would definitely come back. This is my 3rd house furnished by them.
We had an awesome experience with Crystal from the Tuscaloosa branch! She helped us furnish our bedrooms to our new home! We will definitely be back!!!
Angelia did great!
Robert did a fantastic job today and will got me setup with everything I needed. Great job and easy.
Very informative and helpful!
LaTanya good rep at Hoover, AL location.
Ty was very friendly and knowledgeable. He made my furniture selection much easier than it could have been.
Kendrell was super helpful and knowledgeable about the product and pricing. My mom wanted to buy a recliner and he was super patient and nice through the whole process. We would work with him again. Thank you for your help Kendrell!!!
Great Customer Service!
Great customer service..
Great salesman. Very patient and helpful .
Kendrell was AWESOME!!!! He was very patient and help my husband and I picked out everything we needed for our new home. I would like to thank him for everything. We both left the store very happy and we look forward to doing business with you again. Thank you!
Staff was very helpful along with polite and cooperative on navigating me throughout the store!
My experience buying a bed and mattress today was excellent! I talked to Dorothy on the phone I and was in the store within 45 minutes. She knew exactly what I needed and how to help me. The rest of the team was great as well. Excellent customer service. Easiest financing process and I was in and out! Thank y’all so much!
Terry was great to work with! Got us in and out quick! Great experience!!!
Shopping here was fantastic LaTanya was super helpful and if you are the kind of person that doesn't want to be stalked by workers through the store she's the rep for you. She answered any questions I had an ultimately let me make all the decisions I want. I will definitely come back to the store for any more furniture in the future.
I have been coming to Ashley’s for years and their customer service is second to none. They’re always willing to help and go above and beyond to assist. Special thanks to Chris and Ty for making every experience a great way.
Great service, very helpful and friendly.
Ms. Latanya was amazing and very helpful. One of nicest salesperson around. Would definitely recommend.
Recently went to this location. Nice salesman, but as soon as I walked in I was being asked what kind of car I drove, in regards to “if the recliner I was going to buy would fit.” Pressured. Then, after inquiring on 2 recliners, was pressured into doing a credit application with synchrony bank “just to see what I would be working with.” I asked 3 times if it was a hard or soft pull- and mentioned that I didn’t want to have this on my credit because I wasn’t sure exactly which piece of furniture I wanted. Was told 3 times that it wouldn’t show up, and to check my credit score right after. Jokingly was told my credit would drop 20 points. Or at least I thought. Left the store, checked my credit and it was in fact a hard pull. Cancelled it immediately but still showed up. Had to call the lender’s customer service line— called ashley for help in the matter, asked who I delt with and was told I would get a call back, which I did not receive. I work in sales, I’d be out of a job if I operated like this. Will not be back to any location.
We ordered furniture 14 months ago and still do not have all of the pieces. The sales manager at the Hoover location gave me an answer of “I don’t know” when I asked last week when it would be delivered. I emailed the state manager and no response. Will not be buying from Ashley again and will discourage others from doing so as well.
I have been most impressed with the professionalism of the individuals at the Hoover store. Latonya is an excellent sales representative. She has worked diligently to make certain that my family is pleased with our purchase. The store manager, Mia, is very involved in customer relations, and it is evident that she, too, is truly concerned with pleasing her customers.
Horrible experience at this location. My husband and I spent over 20 minutes in this location. We were never greeted and there was no offer of assistance even though other couples in the store were greeted and assisted. We eventually left because clearly our money was not wanted. I called the manager from the parking lot to relay our experience and spoke with Mia. She was no help. Please avoid this store if you value customer service.
Ordered products about 3 months ago. Was told it would be delivered yesterday. Got a call yesterday afternoon saying they were running behind and the product would be here around 8pm 7/7/22 then get a call saying the truck had broken down so no delivery tonight. Next day 7/8 talk to them and the next delivery date is 7/21/22. Ashley furniture would you like to explain or just leave this unanswered seeing that you will not answer our calls
The manager and team of this location will not only make your living space beautiful, but they stick with you through the whole process start to finish.
Fantastic store with a beautiful showroom. Full of seasoned veteran sales reps and a competent management staff that will satisfy all your needs for your home!
Great people ! Shopping here will make your day better . Ask for Chris he will take care of your shopping needs.
I cannot keep my wife out of this store! Every piece of furniture we own is Ashley and almost every month she finds another piece she loves. We recently moved to the Birmingham area and I was impressed with how nice the Hoover store and how professional the staff is. We will do all our business with Ashley Furniture.
I am training at the Hoover store prior to begin my work at the Anniston store. I can tell you that the staff here are amazing people who really care about you and your home furnishings, as well as about you as a person. If you haven't been, I recommend it. When was the last time you replaced your mattress? Yes, they have sleep experts there. Beds are NOT one size works for all, who knew!! Get your rest test today!
Very knowledgeable of inventory and content within the store. Friendly, patient and supportive of what you are looking for , and aware of your desire.
This has to be the absolute worst company. We ordered furniture at the beginning of December 2021 and it has yet to be delivered. Customer service is an absolute joke and the salesmen are liars. Please shop elsewhere for your furniture. I’m sure you will get your items before we ever do.
Mark Eaton was very helpful. I was only looking for a recliner and he ended up selling me the recliner and a mattress. I will return to buy furniture from him in the future.
I purchased a bedroom set and waited months to receive it (I'm guessing due to COVID 19). I finally had my furniture delivered, only for the delivery driver to drop my dresser as he was getting it out the truck and completely destroyed it. I called the Ashley store in Hoover where I purchased the furniture and the person on the phone I initially spoke with was rude and brushed me off. She stated that there's nothing the store could do about it. When I asked for a manager, she said there wasn't one and that I would have to call their customer service number and then hung up. I called and left messages but no one would return my calls. I was heated and really considered taking everything back but then Brianna reached out to me and I explained what happened. She gave me the option of getting an alternate dresser that was similar to the one I ordered. I found one, and the dresser arrived within a week and matches my other furniture almost exactly. I was really feeling hopeless but thankfully the store has at least one person who is willing to help their customers. Everyone else needs training in customer service and learn to at least pretend like they are happy at work. If it wasn't for Brianna, I would've given this store 0 stars but because she did reach out to me and helped me when no one else would, I gave it 3.
Thank you! Thank you! HUGE Thank you to LaTonya! My gf and I had a couch that was ruined and couldn't be salvaged! We went to the Ashley Store and was met by LaTonya! She was so willing to help us. She was very thorough and very knowledgeable about literally everything in the store! She def took care of us! Not only did we get the sectional that we wanted, we got it EARLY! So again, Thank you LaTonya!
Robert was so helpful and attentive to my needs.
We purchased a Bedroom set over 6 months again. We received the mattress within 4 months then the bedroom furniture arrived. After assembly of the furniture, we noticed that the BeautyRest mattress was defective. Upon reaching out to the store for assistance, we were told that since the tags were cut off, although I had NEVER slept on or used the mattress, the warranty was voided. We also had to purchase box springs because once the bed got assembled, the sales reps stated he made a mistake and didn’t sell us any box springs for the bed. Our new expensive bed was still very uncomfortable so we pushed the mattress up and noticed that Ashley has once again given us the wrong furniture. I paid for a KING size box springs for my King size bed, I have 2 twin XL. Please do not waste your time or money! I have never went through so much trouble purchasing quality furniture.
The guy up front was very rude and didn’t want to help with my order.
still waiting on furniture been couple months.
Was greeted immediately and assisted by employee. Unfortunately they did not have many of what we were looking for.
Really friendly and inviting
Today my son and I visited the Ashley Home Store to purchase furniture and bedding for his new, and very empty, apartment. He is moving to Birmingham from Jackson Hole, WY to begin a new job in three days, so we were quite rushed for time. We were greeted upon arrival by Carol Ann, who immediately showed him several items she thought he would like. Once he had selected his items the delivery date was several days after we needed it to be and we were thinking we would have to go elsewhere. Carol Ann, along with her store manager, literally moved mountains to help my son find furniture that was in stock and then called the warehouse to have it delivered next day. They were both amazing and made the entire experience a good one. Kudos to Ashley Homestore at the Galleria and to Carol Ann for all your help!!!!
Purchased new leather 3 piece set. Hoping it arrives sooner than salesman Mark told us (4-6mo). He gave us an absolute great deal!!!
Very disappointed in my delivery. I ordered a couch, loveseat and king bedroom suit, mattress and bed frame support. First delivery couch and bedroom suit. No loveseat, mattress or bed frame support. Second delivery one week later brought loveseat, mattress and wrong bed frame support. Talk the store manager twice who stated they would get it to me and straighten everything out. Still no bed frame support and no one has reached back out to me or returned my phone calls. This is at the Hoover location. Very disappointed !
Just shop online. It’s cheaper and in store is not worth the hassle. The woman who helped us was nice but I hope she gets another job soon with more professional colleagues for her own sake.
If I could give them zero stars I would. We ordered furniture back in May we knew it would delayed and didn't mind waiting. We received the dining room set and coffee table in November but they were both damaged. Now I can't get them to come pick up the very damaged furniture. I have called the wharehouse at least 15 times. The did send replacement parts twice but they were the wrong parts both times. Very disappointed in this company. This is the worst company I have ever dealt with.
This has to be the first one star review I have written, but it’s completely warranted. My husband and I bought a couch and dining set from here in July. We used their finance option. We were told while shopping that orders are taking 12 weeks to come in. Then while signing the papers, it said the shipping time would be 16-20 weeks. 26 weeks later our couch finally comes in, but the only way we even know this is because we had to call each month checking the status. It’s now 35 weeks and we still have not heard anything about the kitchen table. We were told that payments start once we receive all items. Well we now found out that we have had two payment owed, but get this… they don’t send you a bill or tell you that you owe. You have to go online and check it there. Which is fine, if someone would have informed us of this at any point in the past 7 month. But of course like everything else with this company that we have experienced, radio silence. The only way we found this out is because we are buying a house and it came up in the process. So beware buying from here, especially don’t finance anything through them. Horrible in all forms of communication.
Wife and I were expecting our 2nd child in Nov 2021. We purchased 2 swivel rocking chairs from AFH Hoover on 08/21/21 in hopes that we would be able to use them for the new baby. We were realistic with our expectations due to shipping/supply chain issues and the pandemic, and did not expect our chairs to be available even before the baby arrived. We were told 16-20 weeks by the salesperson and it was stamped on our invoice so that is what we would go by. After the initial purchase at the Hoover store location we were directed to the "distribution warehouse customer service line" for any inquiries about receiving and delivery. Multiple phone attempts in Nov, Dec, Jan and Feb of 2022 resulted in constant false dates, or no date shown at all, and push backs of expected warehouse delivery dates to the point that we decided to come back into the store to cancel our order. Upon meeting with a management rep at the store, we are informed that the "distribution manager" is the only one that can approve cancellation, and that a cancellation fee is at the discretion of said manager. We were then told by the store manager that our items would be out for delivery the following week on 03/02/22. So we waited, more. This date came and went with nothing provided nor any phone calls. A final call to the store informed us that near the end of this month was what was showing for a delivery to the warehouse. We have now canceled our order nearly 7 months after purchasing and paying for it. The constant misinformation and misunderstanding provided by the nearly a dozen calls we made to the store location and customer service line was very frustrating, disheartening, and confusing as to how a company so large as this cannot provide accurate delivery information regarding items purchased. The only silver lining is that we have not been charged the cancellation fee for our wasted time and expectations. Moral of the story is-when purchasing from this company, or any furniture company, require the item to be IN STOCK that day for purchase, or learn the trade and build the items yourself, you will have it sooner than the expected delivery date!
I just experienced the worst customer service you could probably receive at a retail store. The sales lady that met me at the front door was belittling, uninterested into what I was looking for, and was pushing her agenda of “free financing.” She immediately told me (before even asking what I was shopping for) that everything was 4-6 months out. It seemed to me she was uninterested in a sale from me. I am so upset at this experience because the timeline didn’t even matter. She was rude, and I would not recommend shopping at this location.
Nice serice.
Very knowledgeable salespeople. Quite a bit to choose from.
drove all the way to the store and asked Stephen to cancel our order TWICE and came to find out it was never canceled, finally got it canceled by going to the store a third time and talking to a manager/owner but I can’t remember his name. he was the only helpful employee in the whole store, agreeing to cancel my order without trying to convince me to wait “just a little bit longer” or telling me i was gonna throw away my down payment. my furniture had been pushed back on its delivery date three times and by the time I canceled it had been over 6 months since I placed the order. Krystal was also very unhelpful when I asked for an estimated delivery date, telling me she was gonna send some emails but then never getting back to me. do not order anything from this store.
They have a huge show room with a large selection of furniture for every room in the home. The customer service was good and the sale rep was very informative. Most pieces were on back order for several weeks due to supply chain issue.
Krystal is awesome to work with! She is absolutely fantastic and I will 100% return because of her! Thank you so much! Me and Emily couldn’t be happier with our purchase!
They never answer the phone..you order furniture & never get it
Very good selection with waaaayyy too many choices to make a decision easy :) Staff was friendly and informative. Still thinking through all the options that are available.
Do not purchase from Ashley Furniture. I purchased a dinning room table and chairs in January and STILL have not received it. Every time I contact the store, I get the run around, promised a call back, or just hung up on. I was told they would escalate my order, nothing came of it. I’ve been told it would arrive in 2 weeks at the 6 month mark and 8 month mark. They never contacted me to set up a delivery time, so called only to be told it’s another 2 months. Now it’s “it should be in by the end of the year.” A WHOLE YEAR?? Everyone I know who has ordered from them recently has had purchases arrive. I contacted customer service for the company, turns out it’s in Florida and they could not give me any help. I’ve been told to cancel (BY EMPLOYEES) but there would be a 10% fee. Right.. let me spend $2,500 dollars to wait a year, then cancel and give them some of my money anyways. If I wanted to save my money in an account for later, I would have just put it in the bank. At least the bank would not take 10% for me to withdraw it. I’m furious and told everyone to not even waste their time with this company. I’ve always had great experiences with Ashley in the past but this is beyond ridiculous. I’ll update if I ever get it.
Probably don’t need to pay for them to put your stuff together. The bed creaked ominously after Ashley had their set up crew here and the screws wouldn’t screw in one side because everything was crooked. Finally took the mattress off and the slats were on upside down 😆. I was pregnant at the time it was delivered so I paid for the “building” but ended up doing half of it myself. Took a couple of hours to unscrew and flip the slats and rescrew/reset the supports and my friend used his power drill to fix the screws but annoying nonetheless.
Our furniture was supposed to be delivered today. We had the chair previously, and the couch isn’t the couch we ordered. We place out original order in June 30th. Today is October 12th. The general manager, Charles, told my husband that he would check in on our issues, then left the store for the day without a call back to us. This is UNACCEPTABLE!
My husband and I ordered a bedroom set and sectional on April 2, 2021. We were told the estimated delivery time was 12 to 16 weeks. We visited the store on August 29, 2021 and spoke with Chris because we were now at 24 weeks and haven't received our furniture. He told us that we would receive the furniture by the end of the following week. Delivery Date:#1 We were scheduled for delivery on September 21, 2021 and it was a NO CALL NO SHOW! Delivery Date: #2 We were schedule for delivery on September 24, 2021 only to receive a partial bedroom set and no sectional. We didn't receive our dresser, just the bed and we refused the box springs because we didn't need them. We were told we could refuse an item but the driver refused to take the item back. So now we are furious that we didn't receive the entire order, we ordered box springs we didn't need and the driver refused to take them. We also sold our current livingroom set based off the expectation that our new sectional would be arriving. Delivery Date:#3 We were schedule to receive our dresser and sectional on October 9, 2021 and again NO CALL NO SHOW! We are now at 29 weeks! Today my husband visited the Hoover store and spoke with the manager Charles. He basically blamed everything on the warehouse, he also said Chris is no longer with the store and also told my husband the sectional wasn't at the warehouse although Chris told us it was. We canceled the order for the sectional. The dresser is scheduled for delivery on Thursday but who knows if we'll receive it. We've been getting the run around for weeks now. We have no livingroom set! This is completely unacceptable and we will never purchase from this company again.
Our chair was delivered August 27 but the bottom of it why is defective we can’t sit in it and we can’t get any answer from Ashley furniture about when they can send someone to fix it. They delivered our ottoman September 3 but it is not the one that we ordered. We sent videos like they ask for both pieces but we have not heard anything from them about either piece. When we call the customer service department no one answers or we are like 10th in line and when my husband got close to number one they cut him off. The main store will not answer. We do not recommend Ashley furniture to anyone and we wish that we had never gone into that store.
Wish I could give a negative 5. Sales person never called back within cancellation period of placing order. I was told it could take 20 weeks for a delivery. I declined. I was then told “ not to worry ‘. I will call you with a delivery update within 3 days and you can cancel if the wait is too long. Never received a call. Had to go to the store and was told that canceling the order was not an option . But don’t worry . Order would arrive at the end of August . Purchase was July 1. Follow up calls have produced delivery dates that have ranged for August thru November. Deceptive business practices and abysmal customer care. The store is located in Hover , Al. If you want the ultimate runaround experience, coupled with inept and deceptive sales practices, this is your place.
Nice location was looking for a mattress and box spring. I didn't purchase and thing but will consider them in the future.
Yikes. Can I give zero stars? This place operates like a sleazy used car lot. I popped in there as an afterthought on my way home Friday, immediately saw they didn't have what I needed, and spent the next thirty minutes getting hustled by the saleswoman because every time I gave her a reason why I wasn't interested, she appealed to me with a neatly-packaged lie about how they would accommodate my needs.My biggest priority was a cheap twin mattress that I could take home immediately. I knew the second I walked in I wasn't going to find that there and I KEPT TELLING THIS WOMAN THAT. After she showed me what she had on the floor and I said maybe I'd return later, she asked me to specify my price range. I did, and it was well below the prices she'd shown me on the mattresses she had. Well suddenly she had one within that price range. I hemhaw around and AGAIN make sure i can take it home THAT DAY. She assures me that I can.She goes to ring me up and --Oop! "Hmm...actually we don't have that mattress here. But it looks like it should be at our warehouse out in Bessemer later today...you could go pick it up...?"Me, struggling with the cranky toddler on my hip who's been crying the entire time I'm being put through the wringer at this hell hole: "No thanks. Just cancel the order, I guess."Her, offering a solution just like she did when I tried to walk out the time before: "Well we could have it delivered to your house for free?"Me: "WOW. When would that be exactly?"Here she gets murky with the details and mumbles some crap about "probably not today but by Monday for sure, because as of 1:00 today they should have it in Bessemer blah blah blah.."By this time my baby's pissed, I'm annoyed and just want to leave, and this woman has taken advantage of me being antsy to get one over me.She has me initial a pile of papers, I fork over my credit card, and leave empty-handed. This was Friday morning. I spend all weekend waiting for a mattress that never arrives and when I'm finally able to get someone in the phone at the store they tell me - get this - they don't have that mattress, won't have it for a fucking month - and if I insist on cancelling the order, I'll be charged a TEN PERCENT fee. So thank you Ashley Home Furniture! Instead of running by the America's First Thrift store that afternoon and getting a brand new, sealed twin mattress for a quarter of the price I paid you, and taking that home *immediately*, I now have to either wait at least a month for you to arbitrarily decide to bring my mattress around, or I can just cough up ten percent of the costs to you for doing nothing but piss me off, while still forgoing the elusive mattress.Good times.
Me and my wife came here to shop for beds and ended up choosing one. They told us that it wasn’t in stock at the warehouse or the store and that it would be at least four months before it arrives which we were fine with. My wife ended up finding a bed that she liked more one week after the order was placed. We told them to cancel it and they told us it would be a 10% cancelation fee even though it wasn’t in stock and only had been one week. The total we had paid for the order was 3100 and they took around 300. They wouldn’t let us go against the fee to which we finally agreed. They told us that our 2700 would be refunded in a week to which I called their manager Chris every two weeks who would delay it. He appeared as a nice fellow but I hadn’t been refunded even after two months and had to talk to my bank. My bank put in a dispute and once Ashley’s saw that the payment was disputed they immediately refunded me the 2700 before the bank refunded. The customer service was horrendous and I didn’t get my own money back until two months later. Not only that but they kept 300 dollars for absolutely no reason which is criminal in nature in my opinion. If you value your money and time stay away from this terrible terrible place.
They decided they didn’t want to tell us that our delivery date was moved back to AUGUST 11th instead of JUNE 22nd . And, that it had never been scheduled in the first place. So, like, why did the stupid lady tell us that we WERE scheduled and it was coming JUNE 22nd? It’s great how we moved stuff out of our living room(you know, furniture to sit on) in anticipation for our delivery. Guess we will be sitting on nothing until August. Seriously. Unbelievable. 🙄🙄 This place is seriously garbage. Hopefully I’ll actually get a callback from them at some point explaining why they are absolutely incompetent. EDIT TO ADD: DO NOT WORK WITH AMBER. She is a liar and is only looking out for herself. This company said they WE had to come get our furniture ourselves because it was too expensive to deliver to our home. ZERO customer service. PLEASE, DO NOT SHOP HERE.
Purchased sectional, dining room set, and bedroom set on June 1st, and I paid in full up front. I was told of an UP TO 16 week delay due to COVID. Since, I have called for updates on delivery, and the date they quoted of my furniture arriving gets pushed back every time I call! I was previously told my merchandise would arrive at the store on September 4th and to give them 2 weeks to process it into inventory. I called back today, September 20th, and I am now being told none of my furniture will arrive until the end of October, WELL over the 16 week MAXIMUM. When I questioned the delay, I was met with attitude and excuses. Extremely poor customer service. At this point I just want my furniture or my $8,000 back. I will NEVER purchase from this company again.
(Translated by Google) I bought about 16 weeks ago and my furniture has not arrived when you buy they treat you well but then they do not remember one (Original) Compre aproximadamente hace 16 semanas y no ha llegado mi muebles cuando compras te tratan buen pero después no se acuerdan de uno
This is the worst place to go for anything. Price is too high. The suit we got showed up like it had fallen off the truck. They won't answer the phone when you call just an overall bad experience will never go back there again
Rude service and a lot of run around. I keep being told different phone numbers and that my merchandise will arrive by Sunday and that was three Sundays ago. I would just like actual concrete information before I drive an hour to pick up the merchandise. I’m not in the biggest hurry, I just don’t like being told that I can pick up my order one week and then when I call a week after that I get the same message. And then when I try to express my frustrations (calmly lol) I get hung up on. I think these people know exactly what kind of BS you have to go through to get your items and so they’re just giving you generic “it hasn’t processed yet” even though the warehouse had the item all along :) honestly not worth the frustration, I ordered more expensive furniture from other stores along with this stupid chair, and I’ll say that the savings from shopping at Ashley are not worth the frustrations.
Customer Service is a NIGHTMARE! I understand and expected delays because of COVID, what I was not expecting was the multiple deliveries because of my stuff being in the warehouse but they couldn’t locate, something was damaged, someone called in sick, etc. I understand these things happen but each time we were not notified until we’ll into our delivery window. Many days wasted sitting around for deliveries that never happened! Also, so many calls made to the store and promised calls back that we also never received! As we speak, my husband is on the phone trying to make arrangements to go pick up our furniture ourselves and that’s not even a possibility! Apparently the truck is MIA! Either we have the worse luck or there are a lot of people with little integrity working there! Now we have to sit and wait ANOTHER DAY! Do not buy here!!!
I would never in my life purchase anything from Ashley again. Its been 18 weeks now and I still can’t go pick up my items. I understand COVID and the delay of furniture production but when it’s been received in your warehouse 2weeks ago I don’t understand then they tell me wait another 2weeks. They don’t have a corporate number you can call or a district manager you can get in touch with but they wanted they money before you order. All I ordered was a dining room table and chairs
Furniture finally arrived thanks to persistent weekly calls to the factory. One piece of sectional was unwrapped and another was wrapped (not sure the significance but there's def a warehouse-like scent coming from a section (lol) of the sectional). We got what we ordered and furniture looked to be in excellent condition.Delivery called and sent text to confirm delivery day/time. Drivers called 10-mins out within delivery window, wore masks and even moved my sectional a bit to ensure it was set up exactly as we want. When they were ready to go, they called a number to say delivery was done w/o issue and gave me the phone so I could answer several delivery-related questions (like: delivery on time, furniture damaged, drivers wore mask/shoe covers, etc.). I would absolutely recommend to a friend they pay for and use delivery service through Ashley furniture. While I still do not approve of the store mgr/sales technique, delivery has nothing to do with that and delivery really was a positive experience... just saying.
Just closed on our house and now it's time to buy new furniture. Janiece was a great help in helping us plan out the process stress free.
I just come here for Cafe Castillo. It is worth it, it is weird at first, but you won’t find anything else like it so easily.
Bought furniture in February and haven't gotten it yet. They have no idea when it will come. This is now July 2021. No calls or anything. Still waiting but after this I will never shop there again.
I purchased a sofa table and chairs. My deliver date was canceled after taking off work. My second deliver date, the truck had issues. Finally got my furniture and the table was chipped. Called customer care and waited on hold for 40 minutes and my call was diconnected. Called Ashley Hoover HomeStore to help with trying to file a claim and they could not assist with getting a customer care rep. Called customer care once again and selected the deliver option and got an answer immediately. the young lady was really nice and helpful. A pic of the damage and furniture code is needed to process a claim and the store manager will decide on a repair or new furniture. How many people would purchase furniture from Ashley Homestore if it was as difficult to file a claim ?
Krystal and Dana were incredibly helpful in helping my fiancé and I find the perfect kitchen table. 10/10 would shop here again.
The place is HORRIBLE! I was told that everything was on back order due to covid. COOL! Well, random call comes from the salesperson 4 weeks later saying the furniture has arrived and now we have a delivery date. I was told that I was number 4 on the delivery schedule and it’ll be delivered between 1-4pm. 3:24pm I call the delivery lane because my delivery window was close to an end and guess what! THE DRIVER IS RUNNING BEHIND. No one called to say the driver was running behind time. No one called to give an update and at 4:30 I called back to get an ETA and the delivery line is now unavailable because they are getting ready to close and will not take calls. DO NOT WASTE YOUR MONEY AT THIS PLACE. I absolutely regret my decision to purchase any furniture from this place.
It would be a nice place to shop if you didn't have to smell food cooking in the little food court right where you are looking at furniture. It smells awful. We had to leave.
The experience was lackluster. I could easily tell the salesman just wanted to fast talk me into my sale, especially because I was paying cash for all of my purchases. I wish I could remember his name, but he probably sped through that as well. I had done most of my research online prior to entering the store and knew that Ashley’s had the bed I wanted. I also purchased a King sized mattress and adjustable bed frame (which I needed a little bit more guidance on as far as the quality and the feel I was going for). Due to the way the salesman was so eager to get me to just pick something, I told him I wanted to shop around first before deciding on the mattress and the bed frame and his words were “you should just do it now and save me the paperwork”. I went to about 4 other stores and the salesmen there were all upstanding and wonderful and so unbelievably nice and informative, however Ashley’s ultimately ended up having the best deal. So I bought from them. That was the ONLY reason.
Andre and Rowdy were very helpful in assisting with buying a mattress and box spring. Super patient and kind people!
I found the bedroom suit I was looking for thanks to Janiece Johnson she did an excellent job handling all my needs. She went above and beyond with making my transaction as smooth as possible and I will be dealing with her again for any of my future furniture needs and thanks again!!
Janiece Johnson went above and beyond to help us with our purchase. She was very accommodating with communicating with my husband while he was working out of town. She made the process so much easier. I really appreciate her patience in making everything go smoothly.
Great store with a fantastic selection! The salesman Terry Henderson was super fantastic! Can't wait to buy!
People working there is nice but as far as getting your furniture well it's been 3months
Very unprofessional, bad customer service, they lie about timing when getting your money then don't communicate after they have your money.. I payed 1300.00 cash for my daughters day bed and mattresses beginning of March the sales person promised me that i wouldn't take long because they were caught up on orders and the day bed was in the wear house i just had to wait fo mattresses, today May 20th still no mattresses,they get hostile when you call and ask for an update, they say they'll call you back and never return your call, this place is a nightmare and sales ppl and receptionist horrible all LIARS ten thumbs down for my experience with them smh just sad sad sad
We ordered a bedroom suit in February and have yet to receive the items or a valid update or explanation from the manager. Every month we've called the manager pushes the expected date to the next month. He even had the nerve to tell us that people have been waiting since November on furniture as if that was something to brag about. At this point we just want all of our money back.
ASK FOR JANIECE JOHNSON!!! She was awesome. She greeted me as I walked through the door, and pointed me in the right direction. She didn't stalk me around the store, but she did check on me periodically. She was available to answer all of my questions and made recommendations. I had no plans to buy that day, I was just looking. But, Janiece was so helpful and professional, I made the purchase. Ask for JANIECE!!!
Janiece was nothing but amazing for me throughout the process! She provided quality information and made the purchase easy!
Met me in the door with 6 month lead time or more.
Editing 1 star ....
(Translated by Google) The girl who attended us was very friendly; she has a variety of furniture and acceptable prices, I recommend it. (Original) Muy amable la chica que nos atendió;tiene variedad de muebles y precios aceptables.Lo recomiendo.
They have a good supply of furniture, but you will find that it is made on the cheaper side.
We have been waiting on furniture since ordering it in January. After I purchased the furniture I was warned by friends that this would be a horrible experience. For that reason, I have consistently called to check the status. Each time I call I am given different information. I was promised furniture by March, then April 2nd, and again maybe by the end of April, and now May. Charles was the absolute worst experience I have ever had dealing with a Store Manager seeking a resolution. He provided only excuses. Why do you have store's full of furniture that you don't actually have. Your company wants full payment and only wants to offer partial refunds but what about my furniture? When will I receive it? The process would not have been so difficult if the store's completely honest when pitching the sale. if it's going to take 12 weeks or more don't sugar coat it and set earlier expectations. This experience has been horrible. This is my last purchase from this company.
Janeice was so amazing! She was patient and answered all of my questions. I didn’t feel pressured in my experience at all; she was honest and supportive in my decisions. Shop with Janeice for sure!
Very nice collection of furniture
Janice was so helpful, welcoming and friendly! Great experience !
Janiece is awesome at the Hoover location! Very knowledgeable and helpful! Best customer service hands down!
Janice helped us so much!
This place is the worst!!!!!! How can u charge someone 10% of their money for merchandise they don't have? I purchased a bedroom suit from this place on April 1st. I was told they have a 6-12 week waiting period for the missing piece of the bed (foot board). I called to check on the furniture every month to see if there was any progress and was told something different each time I called. My 12 weeks date will be July 1st, so I called today to speak with a manager. This guy was sooooooooo freaking rude. I explained to him that I was not willing to wait no more days past July 1st. He told me that was fine but I will have to pay 10% (240.00) cancellation fee, and that the 8 to 12 weeks wasn't guaranteed. This is totally the company fault for opening there doors selling stuff that they don't have. This should totally be against the law!!!!!! I will never spend another dime with this company and I advise you don't either!!!!! I hope they close the doors on this place ASAP..
Janiece was awesome!!! Made my experience one the best experiences I have received in customer service! Great store and great place to shop.
Had a great experience with Terry Henderson!! He was the best from the time we walked in to the time we left! We are definitely coming back!.
EDIT: It's been now more than 4 months and you guessed it....nothing has changed. It's like everyone I've talked to has fallen off the face of the earth. Never heard back whether I would receive the missing part to my desk or not. I know where I won't be shopping again. Initially I gave a better review although the shopping experience was a little rocky, but now after some months have passed and nothing has been resolved I have to change my rating. Bottom line - I am absolutely dissatisfied with how this ordeal has been handled and not resolved. Delivery date was scheduled 11 weeks after ordering (I was advised of delays at time or purchase), at a time that was not upheld by the delivery team. In fact, they arrived 3 hrs later shortly after 8 pm. Desk was not assembled, although this is part of the delivery fee, because "it's too late and will take me at least 2 hrs to finish" as per delivery team member. Dispatch was called and I was told they will reach out the next day to set a new time for assembly. Did not happen. I notified the store associate and was put in touch with the head of customer service and a new date was set. When the second team attempted to assemble the desk it was discovered that one part was missing. Item was left not fully functional and packaging was still scattered across my office floor. Also part of delivery fee, but ok. I emailed both and was assured it will be taken care of. It's been 7 weeks and nothing. No part, no ETA or any information. Again, reached out to both and was told I will receive a call back. Nothing. Now I'm still left with an unfinished item I could have gotten elsewhere for probably less and pur it together myself. I have had good experience with the brand in the past, but this time I am not pleased at all and will most likely shop elsewhere.
Terrible customer service. My couch was torn during delivery. They sent someone out to sew it and it looks terrible and still has a hole. I can't get anyone to return my call and have escalated to 2 different managers. Will never do business with again. I would give a negative if I could!
trash facility over priced
I want to share this review to all Google readers...my trip to Ashley Home Store in Hoover, AL was top notch! After shopping at all the other furniture stores here in town....I was greeted by a delightful young lady by the name of Kayte F when I arrived. I had the pleasure of speaking with her on the phone a few days prior. She asked if I could come into the store to shop for what I needed for my home. She was so helpful, pleasant & kind with a great ability to connect with her customers! I was in a panic because I needed furniture in a hurry and reassured me that it would be alright & the perfect furniture would arrive as soon as possible! She helped me put together the perfect bedroom set! I’m so excited to see it all come together! THANK YOU KATYE F for all your help & expertise in helping me get the HGTV look I wanted! She went above & beyond to get me a better overall price as well! I will b a returning customer for sure!! Please go see her if you want an excellent customer service experience!
They were horrible at delivery pre-COVID, so now they just take money. They have told me to expect delivery in mid Feb when I was buying the couch but now that day has come I called and OH MY! It will be another month. I wonder how long this goes. The reviews on the store site are rampant with 6 months or longer delivery times. I STRONGLY suggest finding another store if you ever want it delivered.
Gave incorrect delivery date by one full month. They do not have products in and they are all back ordered for months. I bought a sofa with the delivery date on Feb 12; called and they said it will now be March 12. Seems they don’t know what they are doing but getting money and giving no furniture. I am VERY disappointed and dissatisfied at this location. I see the same couch online and available from other sellers so I don’t understand why they can’t get any product. Your reply does NOT hold water. Competitors HAVE the couch I ordered NOW IN STOCK. You have NONE. NONE. months this goes on with every customer. You are a horrible business. I have taken my business elsewhere and will FOREVER tell of this experience.
Google gave you 1 star. I give you ZERO stars! For the horrible customer disservice and constant lies about order arrival time. I wish I never walked in this place. Ordered furniture last spring and until today (2/4/2021) still waiting on pieces. I’ve called multiple times, gone to the store and been told items would ship directly to me. Then when I call to cancel, I get a callback saying they’ve been trying to reach me since November 12 about my order coming to the store when I was in the store November 17 and told it would be shipped to me. Don’t even try to blame Covid like I know you’ll do. I ordered furniture from restoration hardware in December and got it as expected 4 weeks later. Do better at getting orders to customers after you’ve taken their money or close your doors! Unacceptable on all levels.
I purchased a complete living room set for my home. The price was good but the quality was poor. The recliner we purchased would not work properly. The foot rest would not go down and it constantly would make a loud noise when just siting in it. This is the way it was delivered. I purchased a repair contract and reported the problem. After over a month, NOTHING has been done. I have contacted the store on several occasions and the only excuse I get is, "we need a picture of the manufacturing tag and a video of the problem." Both were sent twice and one of the customer representatives even acknowledged this. Honestly, I'm not sure why I am forced to prove that the problem exists. As the customer, I would think they would take my complaint and do something about it. All I get is a run-around. They are contractually required to repair the chair but don't seem to want to do what they agreed to do. I believe a reputable furniture company would repair or replace a manufacture defect such as this. I guess Ashley doesn't fall into this category. Let the buyer beware. UPDATE: Contacted the store by text, voice and email. Again, mailed the video and pictures requested. Two weeks have past and still nothing. My review stands. The chair is junk and the repair contract has not been honored. LAST UPDATE: Called twice last week, they have not returned my calls. The respose they posted to this comment is not true. They obviously don't care to take care of this. I guess I'm out $600...
UPDATE: Ashley furniture has now taken SO LONG to get us our furniture, they are telling us they need to run our credit again because the credit card we got through them is no longer honored with them!!!! Ashley furniture has not only not delivered our furniture, they are now trying to ruin our credit!!!!!! Do Not Buy From Here!!! We purchased a bedroom set on 8/8 and were told there would be a delay due to COVID of 2 months which we understood. Our furniture was scheduled to be delivered on 9/18 but when they showed up, the bed was the correct style but all other pieces were different. We had the delivery team return the wrong items and the store had to place a new order for the correct items. Turns out our salesman did not put in the correct numbers when ordering the first time. Well it has been 7 weeks since our reorder so we called to check and now we are being told it would be late January before our new furniture will be available!! That is 6 MONTHS of waiting for our furniture all because of the store's screw up!!! Ashley has done nothing to make this right!! We sold our furniture a few days before the first set was supposed to be delivered, but because it was wrong, we will now be 5 months without bedroom furniture! This is the worst customer service!!! Do not trust this company, they continue to say there is nothing they can do, but we know that is not true! If a company screws up, they should do all possible to make it right!
I came into Ashley Furniture in Hoover and LaTanya Dobbs greeted me and she was great. She showed me exactly what I was looking for and helped me pick out accent pieces. She wasn't pushy and was very helpful. I will definitely refer others to her to help with their furniture needs.
Worst experience I have ever had. I have waited nearly 5 months for a furniture piece. I have been given multiple excuses that do not add up... you are a multi-billion dollar company and cannot even deliver a piece of furniture! I am finally receiving my furniture but during the wait of an estimated delivery time of (4pm-8pm) but this company cannot even deliver... they delivered way past 10pm! This is ridiculous! Ashley furniture you will never have me as a customer again and I will share this experience with anyone I know that is looking to shop. And honestly I truly believe that you need to give my money back! This is highly disappointing. Update: I was supposed to receive my furniture on 01/23/2020 between 4:00pm-8:00pm I never received my furniture and the track my order now says the order cannot be found. Ashley furniture! Get you crap together and actually do your part of your job! 😡🤬
Not Impressed!
Great products and service!
Couch began making awful screeching noises upon sitting on it. Loveseat armrests pop. They pushed a $200 warranty on us that is absolutely useless. Warranty company will not cover. Do not buy a warranty! And Ashley will not stand behind their inferior product. Will never buy again from here. Update, I opened up the underside of couch to see if I can correct the issues myself, check out this quality craftsmanship from Ashley Furniture. Looks like a 7 year old assembled
Relaxed atmosphere with low intrusion from salesmen. However, it will take 6-8 weeks to get Furniture once paid for.
DO NOT BUY from this company. They WILL NOT honor their warranties!!! I filed a claim when I had the furniture for 6 months DENIED DENIED DENIED. Lame excuse for denial. Unable to speak with anyone in customer service except on a local level. DO NOT give them your money. Construction of furniture is a joke!!
Waited 7 months for bedroom furniture... paid on it 3 months before we got it. And we got it and noticed the footboard is broken and they tried to tape it so we wouldn’t notice it... will not buy anything else from them!!!
They have nice furniture, but it's like buying a car. They keep you all day back and forth then just when you think your finished they tell you it's going to take months to get your furniture. 11/2 Update So I get an email from Ashley stating the delay was due to Covid, which I get it. But I had the same thing happen a year ago when there was no Covid and it took 6 months to get my dining room set after they said it would take 2 months. If you can wait to get your furniture then check them out. Otherwise, look elsewhere.
Bought a chair and decided to use preferred leasing (acceptance now) for financing since I didn't want anything new added to my credit. Chair is ashley furniture design as already showing its flaws after only 30 days. The leasing contract now on my credit which I didn't want, other wise inwould have went with a better one. Wont be buying any new furniture from them or there false no credit financing.
My wife and I searched high and low for a sectional and a kitchen table and chairs. David made our shopping experience at Ashley worth our time and money. Thanks David...
David Bates was my sales rep and he was wonderful. He was knowledgeable and patient. We took many trips across the showroom floor to show me many options until we found the perfect furniture.
David was awesome. He made sure we were taken care of from start to finish. With us being first time homeowners, he sure made the furnishing aspect of our home easy!!! Be sure to ask for David if you’re looking for exceptional service! Thanks Again for everything David, you’re the BEST!!
I will never buy Ashley again! I bought an entire bedroom set right after stores opened after temporarily closing for the pandemic. I had my furniture delivered to a storage unit as I was preparing for a big move by the end of the year. My furniture was left boxed upon delivery to make it easier for moving. I recently moved out of state and discovered that all of my furniture was heavily damaged, some even unusable. The insurance policy they sold me refuses to cover the damages and so does Ashley Alabama since I moved out of state. I can't say that Ashley is the reason for my damaged furniture or if it was the delivery company. But I feel like I have wasted $3,000.00 and wasted money on an insurance policy that is useless. The staff were always very friendly and I hate to even write this review, but I bought Ashley because I wanted quality furniture, not heavily damaged unusable furniture that corporate does not care about. It's all about making money to them, not taking care of the customer.
Mr. Bates at the Hoover Ashley furniture store was just a wealth of knowledge about the mattresses in his department. His anecdotal and statistical information made a What I thought would be daunting experience was easy.
Store manager had to assert his authority to insist that my wife and my self wear a mask even though we were literally the ONLY people in the store. It&'s no wonder that store will sone be closed Wouldn&'t it be better business, to use common sense rather than bully someone about a mask. My money will be spent elsewhere.UPDATE.... 3 days later I spent over $6,000 with Lazy Boy..... but the manager asserted his authority at Ashley Furniture. Good job store manager!
With the pandemic, my husband and I are both working from home so we wanted desks. My husband found something online via the Ashley website so I went to the actual Ashley store to see it they happened to have the desk available for immediate purchase instead of having to wait for it to be shipped. Now, we&'ve bought furniture from Ashley before and the outcomes have not always been good. I really would have preferred my husband found a different desk with another retailer, but he liked what he liked. The service inside the store was fine. It always is; the issues come with order fulfillment and quality. The desk was not in the store so I ordered it. The order was made at the end of May. As of mid August, we had not received the desk. We had to request a refund more than once before we actually received our money back. Once again, shopping with Ashley was a hassle and I will not go back.
With the pandemic, my husband and I are both working from home so we wanted desks. My husband found something online via the Ashley website so I went to the actual Ashley store to see it they happened to have the desk available for immediate purchase instead of having to wait for it to be shipped. Now, we've bought furniture from Ashley before and the outcomes have not always been good. I really would have preferred my husband found a different desk with another retailer, but he liked what he liked. The service inside the store was fine. It always is; the issues come with order fulfillment and quality. The desk was not in the store so I ordered it. The order was made at the end of May. As of mid August, we had not received the desk. We had to request a refund more than once before we actually received our money back. Once again, shopping with Ashley was a hassle and I will not go back.
David Bates was very helpful! I will continue to shop at Ashley’s Furn. Thank you!
Ashley Furniture website is cheaper than the store prices and they don't tell you that. They called me to set up my delivery and I specifically told them I needed the early morning window. I received a confirmation call stating my window was from 11:30 A- 2:30 P. I told them that wouldn't work for me seeing as though majority of the time they always show up at the later time of that window. I have to take my son to practice and no I don't have any family here to sign for the delivery. They told me they would charge me a fee since I needed to reschedule. I was never informed of that in the beginning. I called the store to get the fee waived and still have not received a call back from Diane or the manager. I will never buy anything else from them. Horrible customer service!!!
I would not recommend purchasing anything from Ashley at this time! We bought a couch, chair and half and a desk! We bought in June and have only received our sofa as of today! I’m beyond frustrated because my chair was supposed to be here on August 4 and now they are saying October 20th! If I had known this I would have never bought this furniture! I bought from 2 other furniture stores at the same time and have all my stuff! Mind you Ashley makes you pay for everything in full before they even order! I’m so upset I wish I could send this couch back and start over! Once I receive my product I will never buy from here again! And also had we not gone to the store we would have never known it was changed to October, no one even called about the August 4th delivery 😡🤬
Came into the store to buy some chairs I had looked at over the weekend. I told them I was closing on a house and wanted to buy the chairs and asked what their hold policy is. Other will hold purchased items for up to a month, and I was hoping they would do the same. I was told they wouldn&'t, because the furniture is &"designed to move as quickly as possible.&" Was given the option to order, but was told it would take 12-16 weeks. The conversation turned very terse and dismissive after I told them neither option would work for me. I understand less people are shopping right now, and commissions are the rule of the land, but you shouldn&'t be condescending and dismissive when a paying customer who already told you they have cash in hand is trying to find a solution that gets you paid and their home furnished. La Z Boy is right down the street, guess I&'m going there.
Lovely furniture and bed choices. Good prices. Big sale going on for Labor Day!
Horrible service! And cheap furniture. This place picks and chooses who they want to extend good customer service to.
I ordered two night stands from them; when arrived, they were the WRONG night stands and instead of helping fix the issue, I was told that they were probably out of the ones I chose... so instead, y’all just sent out whatever y’all THOUGHT would satisfy me??? Do NOT recommend!
Horrible shopping experience. Rob has the worst customer service I’ve ever had
This place is terrible. Our salesman was great. No issues with him. However management is atrocious starting with Rob. You’d think tht his wife was having an affair on him. Terrible body language no eye to eye contact and he was very condescending. Ordered furniture frm this place 14 weeks ago and I’ve yet to receive any reason why. Stay far far away frm this place.
I ordered a TV Stand in April and just received it 2 weeks ago. My delivery date was adjusted several times. When I finally got the stand, I discovered it was damage in 2 places due to mishandling during assembly. I inquired about both the long delay and damage.. one manager promised a discount along with replacing the parts... other manager knows nothing about it, claiming the under manager doesn't understand his authority because he cant authorize any discounts. And customer service is terrible period. My salesperson knew nothing about my order unless I actually called. That's when they knew the status. I had this same exact problem when I bought my sofa... Delivered damaged and they gave me a hard time about that as well. I'm convinced that it's not due to the pandemic, it's just this company's way of doing business. I will not be doing business with Ashley Furniture again and do not recommend them to anyone else.
Buyer beware, my husband and I purchased a lot of furniture from Ashley Homestore located in Hoover Alabama October 2019. We purchased a leather sofa and love seat set along with other furniture. We also purchased a warranty with our furniture and on June 8, 2020 we filled a claim with their warranty department due to the left side sofa seat sinking. This is the first time we ever experienced a sofa seat sinking. We were really surprised because Ashley Furniture is known for selling quality furniture. We reported the issue to their warranty department on 6/8/2020 and today is 8/19/2020 and the repairs are not completed. It took them two months to get a technician out just to look at the sofa and we are still waiting for them to come back out to complete the repairs. I tried calling and left messages with the store for a manager to call me back and know one has returned my call. The warranty department does not communicate with you, you have to call them. This will be the last time I ever buy furniture from Ashley Homestore. In the past we have always bought our furniture from Value City Furniture and never had a issue with the furniture but due to the company not being located in Alabama is why we turned to Ashley Homestore. That was a big mistake.
I wasn't please with the customer service
Employees were very friendly!!! The water fountain was loved by my daughter! And they have a Tex Mex restaurant
Covid and it’s effects have made it tough for many businesses to meet the needs of their customers. Deliveries have been delayed and the normal level of sales impact on logistics has been a challenge. This review is a HUGE, positive, recognition of the customer service delivered by Rob Snyder and sales rep Janice. We had Covid related issues, but they stuck with us and got our sectional to us!! Appreciate both of them so much.
They do NOT even deserve ONE ⭐️ I ordered some patio furniture in May.... I was told that it would be 6-8 weeks for delivery. After 7 weeks, I received a call to schedule my delivery. 10 minutes prior to delivery time I get a call (from a cellphone) that the truck had caught fire and my furniture was ruined. They apologized and OFFERED to refund my shipping by mailing a check. Ok, things happen. I waited a week and heard nothing from Ashley. I felt that it may be a scam so I called the store. I was transferred around the world until a rude employee decided to tell me how “they lost a truck and I should just be glad no one was injured.” This was completely uncalled for. I waited 2 weeks and called to get an ETA. I was told that my furniture was reordered the day of fire. No rush delivery... no refund. We are now 12 weeks out with no refund. They keep telling me it will “probably be next week.” I get a call today that it “should” arrive next week but won’t be delivered until the next available... which could be 2-3 more weeks. I’ve called corporate twice and been told you will hear back in 24h. Never heard anything. Unless you like being treated like trash and robbed go ANYWHERE ELSE! Just read the reviews. The ONLY positive ones are employees #scam
If you are purchasing a lift recliner for a handicapped person be warned, if it breaks there's no rush to repair it. 7-10 weeks. We purchased a 5 year warranty. The warranty company is super slow to respond. They authorized a replacement since my dad cannot walk or stand on his own. After waiting 2 weeks to hear from Ashley, the warranty company has yet to put the replacement order in with Ashley. Ashley sold me the warranty so I'm holding them accountable for slow action. Meanwhile, I had to figure out a way to get my dad a replacement. I found that Mobility Central rents & sells these chairs. They delivered on the day that I called. It's sad that company's do not care if your loved one depends on this equipment to work and offer no resolution for the interim. Once they have your money, they forget you. Good customer service is a thing of the past. Today I tried to follow up. I heard " God Bless America" play in its entirety Twice!!! Then was disconnected. Called back, heard the entire song one more time only to be told....wait for it..."The manager is not in, leave a message." Needless to say, I haven't been called back and have low expectations of anyone there ever calling me. All managers leave early and or are never there. The place is obviously mismanaged for the number one star reviews and owner only responds to happy customers. If they mark their furniture to FREE I wouldn't go there.
The Hoover Ashleys furniture store is terrible and highly inconsiderate of their customers. My family purchased furniture from their store and shortly realized it was defective. We asked for someone to come out and fix our furniture multiple times which still resulted in no one coming out. I am on the phone as we speak to still get someone to fix our furniture after months. The service is 1/10 and I highly recommend to not shop here.
Took close to 2 months to get my furniture set. Every time I called, they either didn&'t know when it was coming or told me a different delivery date every time. They told me my bed frame and side tables would be delivered on a certain date and when I would call on that day, they would tell me it got pushed back to the next weekend. This happened 3 times. Still waiting on my set...
DO NOT....I Repeat, DO NOT ever order anything from Ashley Furniture. The customer service is a joke. The Sales Manager does not return calls. Orders are shipped incorrectly and never communicated it will be months before it will be corrected. I will never buy anything from Ashley again and will tell everyone I know looking for furniture to stay away from Ashley Furniture because their products have issues and their customer service is the worst I have ever dealt with.
Absolutely the worst furniture store in existence period. Ordered in March and still missing a piece of furniture and one piece is broke and missing parts!!! Was told originally 2-4 weeks and I’ve seen how that works. Manager dodges phone calls people hang up on you. Don’t shop here go anywhere else. Spending that kind of money it should be better.
Terrible customer service!! I have been trying to return an item I purchased online for over a month. Customer service department asks you to leave a voicemail message and says they will contact you back in 24-48 hours. That does not happen!! I will never purchase another item made by Ashley Furniture again.
Nice people
I was not sure to buy from Ashley again since I had such a terrible experience back in February. I needed mattresses and they were running a special, spend over $2,000 and they will haul off your old ones for free. Mark was our salesperson, very knowledge, we bought mattress and box springs, asked for the tall boxsprings. Said they would be delivered in 2 weeks. After 3 week we called, they were in, nobody had notified us. Set up a delivery day. Mattresses were delivered, delivery men would not haul off old mattresses because it wasn't on the ticket and they delivered wrong boxsprings. Called the store to speak with Mark. He said it was time for him to leave and hung up. Asked to speak with Charlie, the manager. He was shocked that our order from February was wrong and we were living with it. Then shocked how bad this experience was too. This was Wednesday, 6/24. He said he would call back in 1 hour to correct this situation. Today is Saturday 6/27, haven't heard back from anyone. Notice they are running a mattress sale. Just beware
I visited in mid May and was helped by a great employee named Danielle, I put a bed on layaway and returned the next week (22nd) to pay it off and the employees followed me around and kept asking if I needed help when I told them multiple times I wanted to look and that I had a payment to make so I did and then got to the back of the store and waited forever before anyone would help me. I paid it off and they were done with me didn’t tell me anything so finally I asked how long it would take to order/get and they said 5-6 weeks, it’s been 4 weeks so I called today for a status update and they told me they won’t even get it in the warehouse until mid August. I understand that things are slow right now but over three months for one piece? No one has been kind with the exception of the first experience they have been short and rude. Listen to the reviews.
Great furniture a good prices. Great staff.
Disgusting customer service. They will try to cheat you time and time again. I have never felt such contempt for anyone or anything like I do the management and subordinates in this store.
Janice was very helpful and professional. Can't wait for my new sofa to be delivered.
Wes was amazing! He took the time to make sure my mom and I were completely satisfied. He has some of the best customer service skills that I’ve ever experienced. We’ll definitely call him next time we need furniture!
Wes was absolutely the BEST to work with. Very helpful and easy going. He made excellent recommendations. We could not be happier with our experience.
Janiece was super nice and efficient! I will definitely come back!
Before the Hoover, AL location was shut down due to the pandemic, I spoke with numerous of people (forgive me if I misspell any names. I am typing them out as they sound) Shekoria-store manager, Takeira, Tonya-our sales representative, Kiera, Mr. Beard-manager, Mr. Summers whom stated was a manager, Mr. Jim in corporate, Dana, office manager (very rude), Samantha corporate, Mr. Lane another manager at the store Issue: placed my order in November, got my damaged furniture in February, was told to accept the furniture as is since it will take months to get it back, I will receive replacements through the mail which arrived a month later in February, and a tech will call to schedule to fix my damaged furniture. I received a mirror without my dresser but waited two weeks for the dresser and never was provided an updated statement for my return chairs. I spoke with Dana an office manager whom was very rude today 04/15/2020 as I was trying to explain to her my concerns. She rudely dismissed me but did call me back to say they didn’t receive any chairs. I had to explain further and tell her to read the notes because we did return them and paid $180 for them on my debit card. She rudely tell me that she did call me back, she had to fix other people mess, that Charles will call me back, and rudely hung up on me. After speaking with corporate today 4/16/2020 for the second time they spoke with me nicely, agreed, and sympathetic to my concerns. She placed me on hold after saying they are a franchise store and are not part of their corporate services but can put a fire under them to assist me. She did not tell me that’s she was going to transfer me to a supervisor at the store. Needless to say, when he said hello I was so confused of knowing who he was. He continued saying hello, hello but not his name is so and so and I was transferred from corporate but hello and hello. I had to say hello and you are and to inform to him all over again of what I told the person whom transferred me and to everyone else I spoke with. He informed that he was not even unaware of what was discussed today with Dana or corporate and I can count on Mr. Beard and his call tomorrow 4/17/2020. I just want an explanation and print off of my statement because what I have is a receipt of two chairs and a mirror to a whole bedroom suite that was not provided with a dresser during my delivery. I have the dresser but nothing reflecting the cost or refund of my chairs. If Tonya miscalculated for not adding my dresser with the mirror and they had to recalculate by adding the cost of the chairs that is fine but I still need a break down of what was done. NO ONE and I repeat NO ONE ever got back to me to explain anything. My last contact with Mr. Beard was that I was to have a refund that was never provided to me. I had to wait forever to get a call back for a scheduled appointment appointment on the repairs and they took FOREVER to deliver my furniture. Spoke with Kiera last Friday, whom was very nice and informed that she saw my returned chairs and finally immediately had a tech to call and schedule for repair, which I agreed to. She also informed to have emailed Mr. Beard. I was hoping to have all this handled before I placed my review. This is not the time to have bad reviews while still doing business. Many people are still able to pay and or are still required to pay for their accounts. I also understand having a skeleton crew due to this pandemic but this happened way before that. I will update if rather I am pleased with the outcome or not. As of April, if I could provide a zero star I would. As of today 05/01/2020 I still have not received a call back from Mr. Beard or Mr. Lane, received an updated statement removing the cost of the two chairs, my refund for my returned chairs, and I’m still waiting on my furniture to be repaired. I will update when they fix this problem.
Before the Hoover, AL location was shut down due to the pandemic, I spoke with numerous of people (forgive me if I misspell any names. I am typing them out as they sound) Shekoria-store manager, Takeira, Tonya-our sales representative, Kiera, Mr. Beard-manager, Mr. Summers whom stated was a manager, Mr. Jim in corporate, Dana, office manager (very rude), Samantha corporate, Mr. Lane another manager at the storeIssue: placed my order in November, got my damaged furniture in February, was told to accept the furniture as is since it will take months to get it back, I will receive replacements through the mail which arrived a month later in February, and a tech will call to schedule to fix my damaged furniture. I received a mirror without my dresser but waited two weeks for the dresser and never was provided an updated statement for my return chairs. I spoke with Dana an office manager whom was very rude today 04/15/2020 as I was trying to explain to her my concerns. She rudely dismissed me but did call me back to say they didn&'t receive any chairs. I had to explain further and tell her to read the notes because we did return them and paid $180 for them on my debit card. She rudely tell me that she did call me back, she had to fix other people mess, that Charles will call me back, and rudely hung up on me. After speaking with corporate today 4/16/2020 for the second time they spoke with me nicely, agreed, and sympathetic to my concerns. She placed me on hold after saying they are a franchise store and are not part of their corporate services but can put a fire under them to assist me. She did not tell me that&'s she was going to transfer me to a supervisor at the store. Needless to say, when he said hello I was so confused of knowing who he was. He continued saying hello, hello but not his name is so and so and I was transferred from corporate but hello and hello. I had to say hello and you are and to inform to him all over again of what I told the person whom transferred me and to everyone else I spoke with. He informed that he was not even unaware of what was discussed today with Dana or corporate and I can count on Mr. Beard and his call tomorrow 4/17/2020. I just want an explanation and print off of my statement because what I have is a receipt of two chairs and a mirror to a whole bedroom suite that was not provided with a dresser during my delivery. I have the dresser but nothing reflecting the cost or refund of my chairs. If Tonya miscalculated for not adding my dresser with the mirror and they had to recalculate by adding the cost of the chairs that is fine but I still need a break down of what was done. NO ONE and I repeat NO ONE ever got back to me to explain anything. My last contact with Mr. Beard was that I was to have a refund that was never provided to me. I had to wait forever to get a call back for a scheduled appointment appointment on the repairs and they took FOREVER to deliver my furniture. Spoke with Kiera last Friday, whom was very nice and informed that she saw my returned chairs and finally immediately had a tech to call and schedule for repair, which I agreed to. She also informed to have emailed Mr. Beard. I was hoping to have all this handled before I placed my review. This is not the time to have bad reviews while still doing business. Many people are still able to pay and or are still required to pay for their accounts. I also understand having a skeleton crew due to this pandemic but this happened way before that. I will update if rather I am pleased with the outcome or not. As of April, if I could provide a zero star I would. As of today 05/01/2020 I still have not received a call back from Mr. Beard or Mr. Lane, received an updated statement removing the cost of the two chairs, my refund for my returned chairs, and I&'m still waiting on my furniture to be repaired. I will update when they fix this problem.
We went to Ashley’s Furniture today to pick out furniture for our new home. We were happily greeted by the best sales person at this store her name is Krystal. She helped us out with everything we were looking for and made us feel very welcomed. She was very knowledgeable about all their furniture. Would totally recommend this store and Krystal to everyone that goes there. She knows it all and is with you every step of the way.
Purchased a sofa from Ashley in September 2019. The fabric and padding under fabric of arm has moved completely, you only feel the wood part under fabric. Tried to call service no answer or can't get through. I will never purchase anything else from Ashley Furniture or refer. WARNING, Don't purchase from them, very disappointed with purchase. Customer service is terrible!!
HORRIBLE! The worst customer service I have ever experienced. All I ordered was a mattress and box springs and been waiting almost 2 months. Then they scheduled a delivery two weeks ago and now the day before it is supposed to be delivered they cancelled saying they don’t have both box springs (king size bed) I WILL NEVER USE THEM AGAIN!! You can’t get an answer or help from anyone at the store either. The biggest JOKE and RUNAROUND I have ever received.
With all the Coronavirus chaos Amber got us in and took care of us. If you go ask for Amber!
Horrible customer service if there is an issue with your order. Going on 4 months for a credit.
Worst customer service I have seen in a long time and I have bought plenty of furniture. Everything went smooth until I signed on the dotted line. There was no functioning process between their delivery team. They call us and talked about scheduling for April 1st and end up putting us down for April 4. Then when called, they are only delivering half our furniture when we were told all our furniture would be delivered. Everyone had a different process of sharing info, even the managers. When the manager said she’d look into it and yet she didn’t even call us back. A bunch of corporate box store slack that stops customer service once they get their contract or money.
TERRIBLE customer service. If I could give 0 stars I would. Every time I would call to see about my furniture it was a different story from the people working at the store and the customer care people at the distribution center. They so clearly do not communicate with each other or the general public well. Will not be buying from them again because of how consistently rude they are on the phone. They need a lesson in customer service. I am so disappointed with how I’ve been treated by the workers there. Shop somewhere else for furniture because these are the most unhelpful people I’ve ever dealt with!
TERRIBLE customer service. If I could give 0 stars I would. Every time I would call to see about my furniture it was a different story from the people working at the store and the customer care people at the distribution center. They so clearly do not communicate with each other or the general public well. Will not be buying from them again because of how consistently rude they are on the phone. They need a lesson in customer service. I am so disappointed with how I’ve been treated by the workers there. Shop somewhere else for furniture because these are the most unhelpful people I’ve ever dealt with!
Our experience in the store was great. Krystal was wonderful. W weren’t sure of the dimensions of our new apartment because we hadn’t moved in yet and the apartment company did not have them. She assured us if we got the extra piece to our sectional and it didn’t fit, we would be able to return it no problem! She even made a note on the receipt. If that was the case, why have we talked to at least ten different people all Saying we don’t do returns. They are not trying to Give us our money back even though we did in fact send that piece of furniture back on to the truck as we were told to do. This is honestly not acceptable. We are being put through the ringer for $300 and we don’t even have the piece of furniture. They are stealing our money.
Kendrell was very patient with my mother and I as we spent an hour and a half with him in this store trying out different options. I found the perfect couch, chair, king bed, dresser, mirror and mattress for me at this store. I love that this is a one-stop shop, and I was able to put all 6 of those items on a 12-month interest-free financing plan. I’m so excited for my new furniture to arrive! Thanks so much Kendrell!!
One of my friends is CEO so I was sent in as a secret shopper. David Bates was my sales an and I scored him with an A+ he did an excellent job of getting me to talk about what my wants vs needs were, prequalifying me in a non aggressive way, and explaining all the hidden features to the products. Even though I only went on as a secret shopper I came out with a wish list and will definitely be buying from them in the future.
My girlfriend and I went to the Ashley furniture home store in Hoover al about 2 months ago. To say they least we were entertained. We worked with Stephen Barnett. He seemed to be very knowledgeable about their products and after helping us for almost 2 hours we had picked out 6000 dollars worth of furniture for our new home. The quality of the furniture seemed to be good and the warranty seemed to be top notch. We were told that our furniture was hand made in Mississippi and was made to order. "That's why it takes 4 to 6 weeks to have it delivered". Our furniture was delivered and set up and as I was taking off the tags from the bottom of the tables, that were jumped on in store to show how sturdy they were, I noticed the tags say "made in India". Now I don't go to Mississippi often but last time I checked, India wasn't in Mississippi. One of the chairs for our dining room table has already broken. We spent 600 dollars on the warranty which would be refunded as store credit if we didn't use it in a 5 year period. That's down the drain..... Stephen is an excellent salesman..now I know that he will say anything to make a sale. *UPDATE* So we have had our $6000 worth of furniture for nearly 4 years. The support arms for the dining room chairs have all broken and one of the chairs is so wobbly that we can’t even sit in it. The table has also been scratched up by my dog. I called the warranty company to make a claim to get it fixed/replaced because I was told by Stephen that, “your dogs could shred your couch to pieces and the warranty will cover it.” That was a big fat LIE! When speaking with someone with the warranty company, he told me that vomit, urine and feces were the only things covered. The scratches weren’t covered because damage made from teeth, claws and beaks were not covered. I took paid $600 for the warranty and it’s not worth the paper it was printed on. The warranty reads that pieces aren’t covered during moving, damage during acts of God, and surface scratches. After reading the warranty I don’t know that it would cover anything. I know better now but being “young and dumb” at the time, I just believed a salesman. Stephen would’ve done/told us anything to make a sale. He added an extra $600 to the total to bump that commission up. Well Stephen I hope that those extra few dollars you made off of me were worth it. Don’t send me a message this time asking me to take down my post because everyone should know what they’re working with. Have some integrity. I don’t know if he still works there but if he does it wouldn’t let him con you into buying a lamp from that place much less anything else.
Honestly don&'t buy furniture here if you need it immediately. Ours is taking 2 months. Somewhat disappointed on how the sale went. When we came in we were helped immediately and we decided to buy a bedroom suite. Our associate did nothing wrong in fact she was helpful and somewhat patient. We were told by the same associate the furniture would be delivered within 2-4 weeks. We were also told to clear out the furniture in the room otherwise they wouldn&'t set up. We paid in full that day. When I called several times after 4 weeks, they said when they mean 2-4 weeks they mean once it becomes available. We were not told this. Apparently our suite which we purchased Feb 16 wasn&'t available till April 4th and won&'t be delivered until April 14th and that&'s at the soonest!!!THIS WAS NEVER MENTIONED. Also all sales are final. We desperately needed a bedroom suite in my room at my parent&'s.Thanks to Ashley I don&'t have a bed there and won&'t have till after the 14th. Makes it hard for me to help my parents without a place to sleep when I go over there.
Honestly don't buy furniture here if you need it immediately. Ours is taking 2 months. Somewhat disappointed on how the sale went. When we came in we were helped immediately and we decided to buy a bedroom suite. Our associate did nothing wrong in fact she was helpful and somewhat patient. We were told by the same associate the furniture would be delivered within 2-4 weeks. We were also told to clear out the furniture in the room otherwise they wouldn't set up. We paid in full that day. When I called several times after 4 weeks, they said when they mean 2-4 weeks they mean once it becomes available. We were not told this. Apparently our suite which we purchased Feb 16 wasn't available till April 4th and won't be delivered until April 14th and that's at the soonest!!!THIS WAS NEVER MENTIONED. Also all sales are final. We desperately needed a bedroom suite in my room at my parent's.Thanks to Ashley I don't have a bed there and won't have till after the 14th. Makes it hard for me to help my parents without a place to sleep when I go over there.
Great store with a very good selection. Highly recommend everyone visit.
Where's the negative stars option? First off, don't ever use them. If you do,expect issues getting your furniture, expect it to be broker, expect them to confirm your delivery to call the day of to say they don't know why, don't expect supervisors to help because they can't even schedule delivery's on the day you agree to once they are having to replace multiple issues, if you leave a message it won't be returned, if someone tells you they are on top of fixing the issues just know they aren't and they won't call back, if a manger says they will call you back with a solution again know it won't happen. The most important thing to know is that they will deliver your furniture broken and position it so you can't see the damage and ask you to confirm that it is all in working condition. The store, the drivers and the people you talk to after it has been delivered are all trained to tell you that you simply have to accept the damaged goods and they want to while their hands of you. This isn't true and is just an initial way to scam you and leave you with broken furniture. It will take you weeks and hours of your time to figure this out but that's how long it'll take you to deal with them repeatedly messing up anyhow so they'll stay in your life that long even if you don't want them to. On the flip side if you like people that mess everything up, that will lie to you to increase their profit and that will 100% not do what they say, these are your people! I've dealt with 14 different people including multiple managers and promise you that it's a top to bottom issue.
Hi there, My wife and I ended a long a grueling bedroom set search yesterday at the Ashley Home Store at the Galleria in Birmingham. Krystal was our sales person and she was tremendous, patient, and very knowledgeable of her products. Our experience was painless, and we needed that because we had been searching for weeks to find the just the right furniture, bed, and mattress for our new home. After my wife found just what she had been looking for, Krystal took the time to explain all the payment methods, delivery dates, and warranty information. Then she found us the Perfect mattress to complete the day and make us a Very happy couple. Thank you, Krystal. You are terrific.
Great store with beautiful pieces of furniture and great prices
Janiece was great very patient and knowledgeable !!!
TERRIBLE ,HORRIBLE experience. My sister's and I purchased a bedroom set for my parents as a Christmas gift. Mind you I said Christmas. We were told that we would get a call once the bed/frame made it to the distribution center in Bessemer. Which we wasn't even tracking that we would have to drive there we just thought we would pick it up from the Ashley's furniture store in Hoover. A week went back still nothing so we called and they said that the bed still hadn't arrived and that they would give us a call when it did. A week passed and still nothing. Fast forward we are in the month of February now . My dad rented a truck and drove to the distribution center to pick up said bed and somehow there was a mix up with the order and they didn't have the bed it was just the frame. So they had to call Hoover to try and fix that issue as well. They apologize for the confusion but still thaydid t negate the fact that the month is February. So my dad waited in Bessemer while they tried to fix the issue and still turned out that we didn't get the bed. The called us back later that evening mind you the distribution center was closed by then. They said that they would deliver the bed and that they were sorry about the mishap. They said that it would only take a few days to deliver it out and that they call to let us know once the bed as there. Turned out they didn't and we called them a few days later and they said oh yes the bed is here when did you want to pick it up. That's when that had to put us on hold because we explained to them that they are supposed to deliver the bed. So now we are at the point where we are really kind of frustrated with the service that we have received thus far. They finally delivered the bed and it literally took them all day is was delivered at 9 that night. Then when we got the mattress it was soaked. We called and spoke with one of the guys and he said that he would tell customer care in which he didn't or maybe it was another mix up but we had to call the next day. At that point filed a claim and we took pictures and left them a reason why we just want the bed we preferred a refund for the order. They said it would take a week and that they would give us a call back. Week went back still nothing and so we called them and guess what something happened and they didn't do something with the claim so they said it would take a week and we should hear something back. I gave them 2 days and I called them back and apparently They gave us a call and left a message which I didn't get no such thing. After review instead of giving us our refund they want to give us another bed with a mattress protector. Why would we want any dealings with this particular store anymore????? I'm highly unsatisfied with the service and experience. I love all the other Ashley's furniture store's that I have had the pleasure of dealing except for this one here in Alabama. It's bad because I had had a pretty awesome experience elsewhere that it was my idea to use this one here.
Greeted us when walked in. Friendly, knowledgeable staff. Large selection of furniture.
Terrible customer service. We went into this store on consecutive days, and the same sales person did not recognize us from the night before. We asked if they had any gliders, and he did not know what we were talking about. Once we described it, he said they had two in the store. Once he took us to the first option, it clearly stated "glider"on the tag. He was clearly clueless. Once we decided to walk the store on our own, we found five gliders on the sales floor. As we were leaving, the female sales associate who was at the front door as a greeter, did not even acknowledge us. Never told us thanks for coming in, to have a great day, or if we had any questions. Even though we found the exact glider that we want, we will not be purchasing it from this store due to such terrible customer service.
Not impressed. Low quality furniture and in a layout that is confusing to browse
My girlfriend and I walked in nervous about couch shopping but Krystal immediately greeted us and was patient with us throughout the entire process. She has an awesome personality and we enjoyed getting to know her while we chose our new piece of furniture. Thank you Krystal!
I just bought a wonderful loveseat at this Ashley store. Danielle Pears was very professional and helpful! However the delivery people arrived with my sofa over two hours after the scheduled delivery time!
Great triona Carter was so perfesional
Nice selection until you get down to the price. What we wanted was going to cost a $249 delivery charge per the salesperson.
Much bigger than I expected, a lot more on display at this location than any I've been to. Helpful service. Can be pricey
Krystal & Chris were wonderful, helpful and informative. They took time and answered all questions. This location has a great selection and good people!
My mom went in to Ashley furniture. Looking for a dining room table and rug. Krystal was her sales representative. And she was amazing and very helpful. But now she wants to have an attitude about a table that we haven't recieved yet and it has been a month. No I would not recommend anyone shop their or ask for Krystal.
Janiece, was recommended to a friend. She was very helpful and thorough. Worked to get me the best prices.
Good experience.
Today I dropped in to Ashley Homestore on Hwy 150 to take a look at some items I am interested in from online research. Krystal Tow greeted me at the door & took me straight to what I was looking for. She was very professional, kind, extremely knowledgeable about your products, patient, and honestly just a great well rounded salesperson. She utilized her experience with animals along with her knowledge of your products to give me ideas & tips that were so helpful. Since I left the store I have received information on the furniture I'm interested in via text & email. I'm "old school" and was impressed with her diligence without being rude or pressured. You guys are fortunate to have someone like her on your team. Thank you Ashley, especially Krystal, for the assistance I was given today. 😁💙
I absolutely love my sales representative Janice Johnson! This is my second go round with her. If your looking for a energetic, nice, helpful, patient and professional sales representative. SHE'S THE ONE!
Janiece Johnson was awesome she very knowledgeable and patient and made sure I got exactly what I wanted.
Janice was very patient and gave me great customer service
Janice gave great service with a friendly smile. She was Also very professional.
Chris was extremely nice and helpful. My furniture came quickly. It was a great experience shopping there. I’ll definitely be back!
These people are incompetent at the store! This is the second time we’ve used them and again, over 7+ weeks for delivery, nothing but attitude from the people who answer the phones in Hoover. The sofa finally arrived busted and they were going to not mention it and let it slide as delivered. Go somewhere else, it’s not worth saving a few dollars to deal with them!
Great experience, Krystal was very helpful and answered all of our questions when purchasing a new couch. She gave us plenty of time to look around and was available when we were ready to finalize our purchase, thanks Krystal!
Krystal Tow was super helpful when I was shopping for a bedroom suite for my child. I found the set I liked and got a great deal on it. Couldn’t be happier.
Ericka she was great!
We had a great experience shopping here, I'm really indecisive and had to go back and forth but Chris was such an amazing help. Very pateint and very kind, he guided us through the decisions and we got everything we wanted ,exactly the way we wanted it if not better! Thank you Chris for helping me furnish my house for the next few years , I cant wait for all the furniture to be delivered and it starts to feel like a home!
Nice furniture, even though they are a little on the high side for prices. Good friendly customer service. They have several financing options for poor people like myself.
If you don't look like you have money you aren't going to get any Help. I don't like that I could not purchase and pictures from the store. When my flyer from my Ashley card is advertising a coupons for in-store purchases.
Great staff and beautiful furniture.
Please don’t go we ordered furniture missing an end table they admitted it wasn’t delivered but the driver closed the ticket this happened on December the 4th they said can’t give me my end table because ticket was closed and no one can get it back open. Go to their face book wish I had before shopping with them a lot of people had the experience they are nice until you paid for your furniture . Told them they can pick up the furniture got told once it’s in your house it’s yours nothing they can do
Ericka was a pleasure to work with! Delivery of our sofa was much quicker than anticipated, which was nice!
Janice was very helpful. She took time to walk me around the store to find what I "really" wanted, and at great prices. I recommend going in to see her when you need furniture.
Erika provided an incredible experience. Made everything easy without being invasive & even stayed a bit late to help us out. Would wholeheartedly recommend.
DO NOT EVER order from Ashley Homestore. On 10/01/2019, at the branch in Birmingham, AL, I paid $1,940 up front to order a sofa, two nightstands, and a bedframe. They promised delivery within 4-6 weeks, or 11/12 at the latest. On 11/15, I called to find out why my furniture had not been delivered. They offered to deliver everything on 11/20 (over a week late). But then on 11/20, about two hours before delivery time, customer service told me that my bedframe would NOT be delivered because it was damaged. I asked them to cancel the order and refund my money. They told me to contact the store from which I ordered. The store said I needed to speak to the manager named Charles, who was in a meeting and unavailable at the time. They took down my information and said he would return my call. He NEVER did. I called the store again on 11/22, and again they said he was in a meeting, and took down my information. He called me back briefly and said that he would have to figure out a solution and call me back. Again, he NEVER did. Hours later, I called the store, and they told me customer service was supposed to return my call. They transferred me to customer service, and I explained my situation. The representative said my refund would need to be approved, which could take up to 7-10 business days, or I could have my furniture ready by 11/27. I agreed to the delivery against my better judgement. I don’t want this bald-faced lying company to keep my money but honestly, I’m just tired of sitting on the floor. As of today, my furniture still has not been delivered, and probably will not be until the 8th or 9th week. Scheduling and communicating with them has been frustrating and difficult, and no one has offered any kind of apology or tried to make it right. The way this business treats their customers is dishonest and gross. This is week 9 and I STILL have no furniture. They legally owe a refund, so I’m heading to the store today.
Ericka greeted us as soon as we walked through the door. I have been to other furniture stores and I have to look for someone to help me. She was very kind and knowledgeable about the living room set I wanted. We live over 100 miles away and bypassed 2 other furniture stores and it was worth it. I can't wait for our new set to arrive. Thanks Ericka!!!
No pressure sale with quick process to order. Came in with a budget and sales person worked with me kept it there. See Chris... Awesome to work with!
Bob was Awesome! He was very professional and knowledgeable. I enjoyed doing business with Ashley Home Furniture Store in Hoover and Bob! Thanks for the experience!
This is my first experience with Ashely Furniture at Hoover.The staff was very friendly and helpful, specially Bob made the process so easy, and was a huge help in getting us the best price possible!
Ericka went above and beyond in helping with our purchase. She was so happy to help move actual furniture and rugs to make sure we were certain on the pieces we were taking home. Absolutely enjoyed our first experience in Ashley’s and Erick made it all possible. We decided on a full living room set with a rug and a dining room set!!! We are very pleased and so thankful for her hard work. She was very kind and really appreciate it. Thanks Ericka!!!!!!!
Krystal helped us find the perfect table and rug for our new dining room! She price matched online for us to make sure we were getting a great deal. They have many different furniture styles and a great protection plan! We will be back for our other furniture needs and we will be asking for Krystal! :)
Stopped by to shop furniture for my little girl as a Christmas gift. I'm from another state so there's only so much Bob was able to help me with but he still took a considerable amount of time to explain what I needed to do once I return home and was ready to make a purchase. Come see Bob and he will give you a good deal and explain options you may not even know are available to you
We were ready to buy online but decided to stop by this location and Bob was an incredible source of help. We live in Los Angeles and usually shop at the downtown store but he gave us information that we'd never been made aware of which saved us a ton of money. We wish we could've made a purchase from him but since we live so far away he was unable to ship to us. If you stop by be sure to ask for Bob and see what he can do for you.
I went in to purchase bedroom furniture for my mother and everything was great. Bob was very nice and professional and made me very comfortable. I would definitely shop with this company again.
Great staff and very helpful with sales and measuring furniture!
It was my first time shopping with Ashley Home store and Ericka was phenomenal! Her customer care style and willingness to assist is way above average. Ericka made my shopping experience enjoyable and she went beyond expectations to make sure my purchase stayed within my budget.
Chris gave me wonderful service when looking for my living and bedroom furniture
Quincy was so helpful!
Chris was very helpful.
Had a great experience with Erika. She was able to get me a great price on my items. Thanks.
Wide selection, fair prices, good quality. Our Sales Consultant, Chris was very patient and helpful.
We had such an great time picking out our new sofa and recliner today. Bob made the process so easy, and was a huge help in getting us the best price possible! Thanks Ashley Furniture!
By far our best experience at Ashley’s! Ericka made this experience such a breeze! I highly recommend her if you visit this location!! Thank you again Ericka!!
Ericka is absolutely amazing!!! She was so helpful & sweet!! PLEASE ask for her when you go, she’s the best!!! HIGHLY RECOMMENDED!! A+++ 😀😀😀
Great products. Staff could use more customer service training.
Ericka streamlined our sales process and gave us a great deal. Highly recommend!
To many salesmen, and greeters, standing around looking. Even if your are acknowledged it's not a good look to have people standing around looking like there bored. Prices too high and the customers are informed (as soon as you walk in) that no furniture available to purchase on a immediate basis. All furniture has to be ordered and may take up to a month. Not a pleasurable experience. Will not return or suggest to others. You can look at the furniture or your computer, phone or laptop and order online. Not looking for cheap furniture just quality service and furniture in a decent time frame.
Chris was very helpful and patient with ys. He helped work out our ideas and a deal. Plus he had a pretty cool looking shirt!
I am happy with David today even if I spend a lot money in Ashley Furniture,David is nice and sweet and he makes me feel like home there
Khalil Maynor was the best! Ask for Khalil because he worked hard in getting the best deal and he was straight forward and honest! Great job and keep up the excellent work!
When you buy check online prices! Save you a lot of money! You can also negotiate prices!
Chris was a wonderful salesman. He was extremely knowledgeable about the products. I would highly recommend asking for him anytime you visit Ashley’s.
Chris has The patience of Job! Excellent service. Very friendly and withstood my husband witch isn’t an easy task! 😊
We spent over $5000 on Ashley bedroom furniture in the beginning of July 2019 (the salesman was great, no issues there), but the delivery/fixing any issues part of the transaction was beyond painful. Let’s just say after calling at least 15 times over the course of 3 months, we finally have furniture that’s fixed and I never want to see another Ashley furniture store in my life. Not one single time did Ashley ever do the reaching out about anything from the delivery to fixing issues. It was always me reaching out. I got excuses. People are out. People have quit. Someone’s going to “call me” and never did. I’m so over the whole customer service world in general. It’s not what it used to be and I would never treat my clients this way. If you don’t mind doing all the calling and waiting and meeting people at your house that might or might not be 2 hours late twice, then this is your place.
I just received my furniture today. Thanks to Khalil Maynor for his help and patience. Kudos to this young man.
Kimberly does an amazing job and is very knowledgeable and patient. I couldn’t have received better assistance in purchasing such a beautiful dining set. Thanks Kimberly!!
Christopher was extremely helpful & wonderfully pleasant. Was an overall great experience. He really listened to what I was looking for/needing. He most certainly deserves to get a raise!!!
David Bates was an outstanding salesperson. He worked hard to help me find the perfect chair for my daughters room, and I added a protection plan after we discussed the value of having it. I recommend David.
David Bates was very knowledgeable and answered all my questions. Showed me through the entire store and was so sweet to my girlfriend. Made us both feel like we made a new friend. David was ACES!!! Would give 10 stars, but 5 is the highest.
Kimberly was awesome! Super sweet and helped us find exactly what we were looking for. She was able to answer all of our questions and was so helpful! Highly recommend going here and seeing her!
Still waiting on a piece ordered, delivered damaged, and reported on Aug 9th. Worst customer service I have ever experienced. Still no communication on my replacement and you cannot contact anyone about it.
The peopke in the store are nice. Beware of the measurement on website. False representation of measurements. Will get a different product. They do not compesate for falsefication and short meaurements of furniture. My avdice is to not purchace from them.
My service with Kimberly was outstanding. I told her what I what I was looking for and she knew just what to show me. Such a bubbly personality. Working with her definitely made me feel like my purchase was worth it! Will definitely be working with her in the future.
Kimberly was very patient with us and so helpful!
Kimberly was very nice and helpful! She was informative and understood exactly what I was looking for.
I had a great experience with Kimberly Golsby. She directed me to the right mattress for my back; I can’t wait to enjoy it! Her customer service was fantastic!
Terry Henderson, showed us great customer service. Very knowledgeable on all products . Worked hard to get us just what we wanted in master bedroom suite. We highly recommend him.
I had the most patient sales representative ever. I changed my mind about five times before my final selection. She spent about a week with me back and forth. Ms. Kimberly you're the greatest. As I said before I.will work with you whenever I need help at the Ashley store. Again, thank you Denise Henderson
Kim is the best sales associate ever. She was very patient and knowledgeable. She answered all my questions and made wonderful suggestions concerning my particular living space.
Kimberly was wonderful and so helpful!!!
Erika was super friendly and very helpful. The next time I’m at Ashley Furniture, I will ask for Erika!
Great sales person, very informative of product.
Great experience with Erica today.
The absolute worst customer service ever. It’s been 3 weeks and I still have a sectional sofa missing half it’s legs and some pillows. Call customer service and sit on hold for Over an HOUR, then again for 30 min, then again for 25 minutes and never have reached a human being. I’ve left messages and no returned phone calls. I would give the sofa back but I can’t get in touch with anyone to do that!
I throughly enjoy shopping at the Ashley Homestore in Hoover. Saleswoman Kimberly was very friendly and helpful. She listened to all of my needs and showed me a variety of items in my price range. Never once did I feel pressured and she made me feel very important to their business. I love the variety of items in the store and if there wasn’t a certain item in the store she showed me various items on the Kiosk. This location is definitely the best place to go for all of your furniture needs.
Ericka was wonderful to work with! Great product knowledge and found the exact items that we wanted and needed for our home.
The first visit I made there was to get bedroom furniture sales person name Bob help me tells me one price then calls me with a price that is 1200 dollars more went in and had Desmond help me the sales manager work it out got the right price thank you Desmond
My husband and I visited the Ashley store in Hoover where we met Krystal Tow. She was so very nice and walked us over the entire store more than once. We needed a dining room set, a kitchen dining set and cocktail and end tables along with sofa table and media center. We have an open concept floor plan so we wanted everything to pull together as far as color and style. She worked with us and we ended up getting everything we were looking for. Krystal went out of her way to make our shopping experience a very pleasant one. Thank you, Krystal! We will be shopping with her again when we purchase a bedroom suite. Hopefully soon.
Chris was awesome.
Krystal was the BEST! Extremely helpful & dedicated to helping us with our purchase! I will definitely be back for her expertise!
We found a great deal here on a sofa and love seat. Chris was of tremendous help. Great place!
I visited your store.this week and as I entered the store krystal Tow opened the door for my husband and I , she made us feel so comfortable she was not pushy at all helpful in everything I needed. If I had to give her a score it would be a 10. She should be a trainer for your sales personnel/or representatives So mild mannered I'm just sorry.i took up so much of her time. Thanks so much Krystal. Sincerely Mrs. Silmon.
Ericka is the best! Helped us find the perfect lift chair and matching rocker for grandparents. She went above and beyond to move the chairs around for us!
My wife had picked the furniture out online and was going to order it online. I called the store to see if they had any of it in stock. The sales person asked us to come in. I am glad we did. She was able to give us a better deal on some items than what we had got online. It was great working with the sales person.
Chris Rich was patient and helpful and not overly pushy which is important to me as a buyer
Chris Rich was helpful and patient. He listened to our needs and guided us without being pushy. Thank you Chris for a great furniture buying experience
Great customer service! I was able to get a great couch for an even better price! Thanks Chris!
Pleasant experience at Ashley Furniture. Chris went above and beyond to make it fast and easy.
Stopped in today looking for a couch and Krystal Tow met me at the door and I’m not one for sales assistance but she was over the top super awesome!! Not only did she end up finding me a couch that I absolutely love but she answered every single question I had. I would highly highly recommend requesting Krystal if you go to Ashley Furniture. Your experience will definitely be Cool if you do!!
Chris really went over and beyond helping me find a perfect rug. He was very friendly and engaging. He is a new welcoming sales associate to the Ashley furniture team.
Kimberly was very helpful. We went in the 1st time to inquire about a sofa set, left, came back 3 days later and she remembered what we had inquired about. Customer service at it's best. She was very patient while I took forever to decide what color and sofabed I wanted. Ask for her when you go in, you will have a great shopping experience. Thanks Kimberly
Ericka was very pleasant and helpful.
Chris was the greatest help. Finding and coordinating the ottoman with the couch we loved. He was not pushy at all. He was very patient with us.
Chris was great! He was patient and attentive. We were in the store for several hours and he checked with us often. He wanted to be sure we were satisfied with our purchase and shopping experience. Very pleasant experience!
I would highly recommend this furniture store!! Not only do they have great prices and amazing furniture, but great customer service!! AND most definitely ask for Chris when you go!!! He went above and beyond to help me!! I was looking for a certain pieces to go in my house and he found exactly what I wanted!!! I typically do not leave reviews, for no other reason than I just do not take the time to, but my experience at the Hoover store and how helpful Chris was, was really impressive!! I will definitely be back!!!!
had a great experience here my salesman Chris was very helpful and knowledgeable about all my concerns will certainly be back!
I have been waiting on my furniture for over nine months now and still didn’t get. And the worst part is that I have been paying my payment for the past 4 months from a bank and Ashley cannot do anything about it. So don’t believe that if you don’t get your furniture you don’t have to start paying.
I would recommend Ashley Furniture to anyone! The customer service was great! Go check it out and ask for Chris! He was the best!
Excellent service
This was the third furniture store my family and I visited and it was by far the best! Chris was exceptional and worked with us to get the best deals possible. We were able to furnish our entire living and dining room at a very reasonable price. Would definitely recommend!
Thanks to Krystal for a great shopping experience. She really went out of her way to find us the right sofa love seat for my Mother.
I just bought my 2nd sectional from Ashley Furniture with the help of Chris and Krystal! They were so helpful, honest, PATIENT and efficient! I would recommend them to anyone looking for quality furniture without waisting your time. I’ll be returning whenever I decide to purchase the next item(s) on my list.
Very nice experience! The worker named Ericka, greeted me and my family with a smile and a handshake. Very pleasant.. I would recommend this establishment to anyone And I will definitely be back in the future.
Last year I bought a beautiful couch and loveseat there service great well satisfied
(Translated by Google) Good furniture (Original) Buenos muebles
Chris did an excellent job walking us through the entire store showing us every option, and coming to buy a final layout for our entire apartment!
Janeice was the saleswoman and was excellent in her attitude, demeanor and customer service. She was very patient with my family in the selection process by showing various options till we returned and purchased our items. I’d recommend Ashley Furniture based on the experience with Janeice.
Don’t ever buy from here unless you don’t mind waiting 3 months or longer to get furniture.
I have been in management in the retail business previously and know how important customer service is. The employees at Ashley Furniture were very knowledgeable about any product that I inquired about. I have been so happy with my cloud elite Temp. Adjustable mattress that came from Ashely furniture. The atmosphere is one of “TEAM , TEAM, TEAM”. Each employee worked well with the other members and they did exactly what they said they would do from beginning to end. Thank you for such a great deal and top of the line products, I am very satisfied. 🤗🤗🤗
My experience at Ashley Furniture was exceptional. I spoke with my sales person Ericka at the Hoover Al location via phone regarding some purchases that I had been thinking about for a while. Ericka made sure that the transaction was made both smoothly and swiftly. Best experience that I’ve had thus far when purchasing furniture.
Right when we walked through the door, Ericka greeted us with a smile and helping hand! She pointed us to some great options within our price range. In thirty minutes we found our new couch & love seat!!! Great deals ☺️
I came in and bought a 6 piece table set and Christopher explained everything. He was made to do what he’s doing please go see him
Good selection
Krystal was awesome! She was wonderful to work with and made it apparent that she had my best interest at heart. Krystal went above and beyond for my family and I. Very smooth process thanks to Krystal. Thank you again. Make sure you stop in and ask for Krystal she will take care of all of your needs.
Wonderful experience all around. Krystal was the absolute best! She was very nice and knowledgeable from beginning to end. Although the furniture shopping process can be difficult Krystal was very patient and went above and beyond to make sure all of my needs/wants were met! Thank you again Krystal! If you’re looking for any type of furniture Krystal is your girl!!
Christopher was helpful, personable and informative He was also patient with my need to look without pressure and then answer my questions when need be.
Erica was BEYOND helpful with helping my husband and I select the perfect furniture for our new home !!! She should be employee of the year
Chris was great from the start. The store has a professional environmental, great selection, and folks willing to work with us on price. We came in with the number we needed to make it happen and Chris made it work.
My sales associate Patricia was so patient and informative while she was helping me choose furniture for my new apartment! She wasn’t pushy either and made sure that I was truly happy with each purchase. I definitely recommend going here if you’re looking to furnish a new place and ask for Patricia!
Ericka was so helpful, patient, and pleasant. She made my first furniture shopping experience fun and exciting. She is definitely an all star.
Erika helped us and it was a very easy process and she did a great job meeting our needs! Can’t wait for our new furniture!
Ok
Ericka was very helpful and easy to work with. A great experience all-around.
Ericka was very helpful and knowledgeable.
Just make sure you buy THE WARRANTY or you are screwed. My piece lasted a year and half before it started falling apart.
Ericka was very friendly knowledgeable and patient. Wasn’t pushy. Very convincing. Engaging and kind.
Ericka was phenomenal! Showed great professionalism and knowledge of the merchandise.
Ericka was phenomenal! She was knowledgeable and understanding! Thanks again for everything.
Ericka was an absolute pleasure. She not only got me what I wanted but when it got close for my delivery she made sure the red carpet was rolled out for us. If you need anything and I mean ANYTHING fro Ashley Furniture please see the one and only ERICKA! She i will make and easy fun experience.
Terry Henderson was a great help! He helped me get exactly what i wanted.
Great experience. David Bates helped us. He was very knowledgable and we waited to come back when he knew he was working so he could help us! Would definitely shop here again for him. Great location!
I bought $5003.00 worth of furniture on March 11, 2019 and I still have not received my furniture. I was told 3-6 weeks and it was been 10 weeks as of today. I just called the customer care line and was told they can’t get my furniture to me for another 2 weeks even though it was all there and ready to be delivered... said they won’t be out this way again until the 31st. 😡 No manager or person has called me back or tried to make anything right. I will never buy from them again and I will tell everyone I know not to as well.
Chris was very helpful.
Great experience. We did not feel pressured shopping and Janiece gave us a great deal. Wonderful service!
Ericka was awesome😊
Ericka was very helpful and informative about the product she was selling and extremely friendly and made us feel at home .. we will definitely back to purchase with Ashley because of ericka
Erika was such a pleasure to work with. She was informative and personable and worked us out a great deal!
Kimberly was my sales rep she was amazing. She help me find the best mattress to help with my back pain.
I don’t know how this place has 4 stars. Absolute worst shopping experience of my life. I went in to purchase a mattress and paid for it in full that day. I was told it would be 3-6 weeks for delivery (which I thought was ridiculous anyway, it’s a mattress). It has been TEN WEEKS and no word from delivery scheduling, customer service, or anyone for that matter. My husband has called the store directly multiple times and cannot get a manager to return his phone calls. We will be going to the store and requesting a refund and will never shop with Ashley furniture anywhere, ever again. First and last time shopping at this joke of an establishment.
The poor customer service here has caused me to post my first google review on a product purchased -- Want to post to help others before buying a mattress from this company. We picked out a Mattress and Box Spring in March 2019 and was told it would be delivered in 3 wks but could take up to 6 wks. It is now 11 wks, Mid-May and we have not received a phone call from this store manager who I have called in, unable to reach twice and left messages. My wife and I have been without for months. Distribution center said they will provide an ETA on delivery and would give me weekly updates (has not happened since). All refunds are taken up with the store manager and does not call you back. Will not be buying any furniture or recommending Ashley Home Store to anyone moving forward. Not calling for anyone's job here but management/owners need to be aware how their customers are treated.
Great furniture store. Has a restaurant and things to keep kids busy while you are trying to shop for furniture.
We had a great experience! Chris moved tables around to different sofa displays so we had a good idea of how everything would look all put together. Would shop here again!!
I thought the furniture was kind of pricey.
Great service from Terry Henderson! Awesome job!
I had a great experience at Ashley’s furniture this past week. Kimberly was so helping with find me some furniture for my new apartment. She made me feel very welcomed and was already ready to help.
Kimberly is fantastic! She is not pushy at all and is very attentive to your needs. She pays attention to what you want and tries to get what you are asking for. She also gives her honest opinion and wa ts what's best for you.
Christopher did a great job. Wonderful price on leather sofa and loveseat. Ask for him.
The experience shopping wasn&'t awful. I made quick decisions and thankfully my dad was there since I am a college student who doesn&'t know what I&'m doing. Fast forward to everything being delivered. The movers were awesome and super friendly but the salesman forgot to order the slats for my bed so I just have a frame. can&'t put my mattress on yet. So I will be moving out of my dorm and into my apartment only to sleep on the floor next to my bed frame. The service line people were super nice but can&'t fix the problem. Called the store and was told I was going to have to wait over a week. Won&'t admit that they messed up or do anything to help me.
Great place to shop for furniture. They have a good variety of choices at very good prices. I was also pleased with the service as well. From start to finish, Kimberly was very helpful throughout my entire experience there. I was well pleased and would highly recommend shopping with Ashley furniture
Janiece was amazing and very helpful!! She gave us space for us to decide and then answered all our questions once we were ready. Excellent sales person!
Kimberly was very knowledgeable. She helped me purchase the living room set that I've been wanting for months. Thanks
Worked with Kimberly on multiple occasions, she was Great! See here if you need design ideas, honesty, and follow through!
My experience That I’ve here at Ashley has been the best!! I give them a 10 on a scale from 1 to 10 with 10 being the best!!! Chris was very kind and attentive when we decided what we wanted Chris got us fixed right up.
Chris does a great job!
Erika was great!
Erica Young-Coles was very helpful today. She was kind as she made suggestive sales. She was firm, but to my benefit. I would recommend customers to her.
Honestly this was the most stress free experience ever! Terry greeted us at the door and wasted no time running numbers and getting us approved, for the set we fell in love with a few weeks ago, while in here window shopping. The icing on the cake was Ericka who entertained our 4 and 1 year olds and kept them quiet while we were getting everything taken care of. I sincerely appreciate them both for making this a smooth transaction.
Ericka was a great customer service rep while we were in the store. Very helpful and attentive. She always seemed to want to make us happy and not just make the sale. I would recommend her to anyone looking to purchase new furniture.
Janiece and Amber were very helpful with my purchases. They even helped move furniture to see how it would look together (from different seating arrangements) and took out a leaf of a table to see what the dimensions were when the leaf removed.
Ashley furniture was an easy place to deal business. Chris was an excellent salesman. Kind and courteous. Not real pushy but very thorough. I would recommend this place to friends and also refer them to salesman Chris.
Salesperson, Erica Young-Coles, was extremely professional and provided thorough details of my search for a bed. I’m very pleased to have shopped at Ashley Furniture and the great with the customer service I received!
(Translated by Google) Good place to go shopping furniture (Original) Buen lugar para ir de compras de muebles
Janiece Johnson was absolutely amazing! She was very patient and helpful! I will most definitely be shopping with you all again! I can't wait until my items are delivered! Thanks for everything!
Very professional
Unfortunately, this will be the last time I order from Ashley Furniture. The few items I’ve gotten look great, my in store sales rep was great, but I ordered my furniture in early February. May is next week and I still don’t have everything. My issue is with delivery. Every week I call and they tell me my items “will be in next week”. I decided on a partial delivery for the items they actually had come in and the delivery guy told me the company system had shut down for 3 weeks. I think a customer is deserving to know information like that rather than having me think my items will be in soon. I’m very frustrated and after my last items come in, I can’t wait to wipe my hands clean of this company. If you’re wanting to buy furniture from this place, you may want to order it a year before you need it.
Christopher was helpful in furniture purchase
I had a wonderful experience. I couldn't have asked for better service! Christopher was so helpful and so friendly. I'm not used to such great service, and I couldn't resist leaving a review.
Ericka was awesome!! Very helpful
Erica worked hard to meet our specific needs and find us a sectional we would love.
Truly enjoyed working with Ericka, she helped us find the perfect bedroom set and couch for my apartment and she was very attentive to all of our needs and went out of her way to ensure we had the best experience!
Had a great experience here! Kimberly did a great job helping us find out dream couch. When we came back to buy it Ericka did a fantastic job making our transaction simple and easy!!
Ericka is the best, you should definitely get her help!!
Erika was our Sales Rep and did a wonderful job! She showed extreme care and concern to what we were looking for and was very informative. My wife and I especially appreciated her interaction with our little kids. Professional yet engaging for them and us! If your looking or thinking about getting something at Ashley HomeStore @ the Galleria I highly recommend asking for Ericka. Thank you Ericka from our family to yours!
Took half a day off work waiting for them . They confirmed delivery and all... Then I call the day of delivery and they said they don't have it in stock yet .... Then I process the warranty claim on the chair because it broke, and they're ignoring me and act like I don't exist. Never again!!! Chair broke in 4 months.
Chris provides us excellent service. High recommended.
I do recommend... Although it did take a little while to get our bedroom suite BUT, the store employee we worked with was great and when our furniture got delivered yesterday, the 2 guys that delivered and sat up everything was wonderful. They had manners and upmost respect for myself and my house. The supervisos need to let these certain employees know that they Are appreciated, and they did do a great job. I live in calera, so maybe you can find the two guy easier that done the delivery. I appreciate them All. Thank you!!!!
Christian at the Hoover store was amazing!
Went looking for some ideas for my place and to build up my credit. And was fully welcomed a generous man named Keith. He was very helpful and knowledgeable about the store and especially on ways I could go about building my credit. Can't wait to go back and do business with them again.
Keith helped me find everything I was looking for at the store. He took the time and made sure I was well informed with all my choices before I made the right selection.
Best experience I’ve ever had hands down Keith answered every question I had and carried tables around the store until I found the exact set I wanted do your self a favor and ask for Keith when you decide to purchase new furniture
I had an awesome experience working with Keith he went Beyond expectations to make all of our wishes come true can’t wait to have all my beautiful furniture
I came in to look over some options for my new apartment and was immediately greeted by a wonderful gentleman named Keith. He helped with with all my needs and even more! I enjoyed my experience with my search. Keith made it fun and very easy! I will definitely be recommending him to others who need help as well. Can’t wait to go back and see more!
Thanks to keith i found the perfect bedroom set and he was a great help from the start and showed me a range of things to choose from but helped seal the deal with everything
Keith helped me find everything I needed just fine!! Thank you Keith you are amazing. He helped me find the perfect furniture. Can’t wait to come back and buy everything I need. :)
This place is great! Keith ensured that I got a great price for some quality pieces for my new home! Easily the best furniture shopping experience I’ve ever had thanks to him! I know exactly where I’ll go and who I want to sell me furniture next time I need some! Seriously folks head down there and ask for Keith,you won’t regret it!
Keith was awesome. My partner and I just moved into our first apartment together, and he helped us pick out a lot of our furniture. Great experience!
Keith was so kind and helpful! Went above and beyond to help me find what I needed .
When my wife and I were walking up to the door of Ashley HomeStore I noticed a man behind the counter waiting for us to walk in. I said to my wife, "Well... here comes the high pressure. " However, that was the farthest thing from what we got. The man who greeted us was named Khalil. He was very knowledgeable about what was in the store and was very willing to help. He walked us from area to area showing us everything that might fit in the category of what we wanted. We didn't wind up purchasing anything in the store, but based on his recommendation we went home and found what we were looking for on their website. It was a very enjoyable experience. Khalil demonstrated customer service and that's sometimes hard to come by these days.
Awesome staff
If I could rate this store/ overall company a NEGATIVE 5 stars I would. The delivery and customer care department is HORRIBLE starting with their attitudes! On top of that, they continuously told me the wrong delivery date. I called every week to see when my two pieces sectional would arrive, and each week I called they always said the next week. I still have not received my couch and it's going on 3 months. When I initially ordered the couch, they said it would arrive in 3 to 6 weeks. But by reading the comments they tell everyone that story. DO NOT BUY FROM ASHLEY HOMESTORE or THE HOOVER, ALABAMA LOCATION. LASTLY, THE QUALITY IS CHEAP!
I never write reviews but I feel compelled to by my ongoing nightmare with Ashley Furniture. I has now been 2 and a half months since we ordered or furniture and it has still not arrived. From the top to the bottom, Ashley Furniture is the most incompetent group I have ever encountered. On their last attempt at delivery, they showed up with what was obviously used furniture and the frustrated delivery driver admitted it was their common practice to try and get people to sign for the damaged furniture so they could clear their warehouse of it. People, don't be like me. Do your homework before handing these people your hard earned money. Read their reviews. You are better off shopping anywhere but here.
Love shopping here! Beautiful furniture! Latanya Dobbs went out of her way to help me match furniture with design sketches that I was working with!
In November 2018 I visited the store and I had the pleasure of working with LaTanya. It was an awful experience. I felt like she only wanted to make a commission and not be helpful or considerate of what was most important to me. I had a brain surgery and I had to downsize and I wanted to buy all new furniture including a new mattress with an adjustable base as my physician recommended. I explained this to her and she showed me one tempurpedic bed which was the most expensive one on the floor. When I asked about the others she refused to help me with them saying that this was the best one. She literally did not show me any other mattresses. I ended up purchasing a sectional sofa which I financed and I found out today that she misinformed me of the terms prior to purchase. I explained that I could pay in full however, was wanting to divide it up as long as I did not have to pay any interest. She assured me that I would have a 90 day payoff but left out the part that if it was not paid off that I would receive interest on my purchase. I happened to call today to check my balance and once they told me that it was 12 months and interest would be charged at the end of the week I went ahead and paid it off. I’m so glad that happened of called to check my balance today because for the purchase she did not show me a pay schedule. Due to the fact that she was so rude when I was trying to purchase a mattress I chose to go else where to purchase the mattress and the rest of my new furniture. If you visit to shop, bypass LaTanya. She was not helpful and is the reason people avoid untruthful salespersons.
Kimberly was absolutely amazing. She was very welcoming from the time we came through the door. She was extremely patient and pleasant as we decided on the things that we wanted. Not only did she suggest some great items, but she gave us some tips on overall decor and things that would go with our style. She helps makes shopping for furniture so easy. Wish I could give her 10 stars.
Great price and Ericka was a huge help! We found exactly what we wanted!
Janiece was very professional working through a deal with us that met our expectations, thank you.
They didn't have our furniture on time and they didn't care...
We bought furniture on February 17th, 2019 and still have not received any notification for delivery as of today, March 29th, 2019. This weekend will make 6 weeks from the date of purchase with no communications about our furniture. I reached out a few weeks ago to contact the store in which I purchased the furniture in Hoover, AL to inquire about delivery and was given an 800 number to call. Once I got a customer service representative there, I was informed that my furniture would not be delivered to the warehouse until March 22, and someone would be reaching out to me then to schedule a delivery time. I still have yet to hear from anyone (March 29th), so I called the store where my purchase was made again to inquire yet again on the status of our furniture. I was given another date of April 6th as to when the furniture would be delivered to the warehouse, and someone would then contact me for a time to schedule delivery. I will not ever waste my time or money on furniture from this company again as I feel that I should have been notified by now of any issues, problems, etc that would affect the timeliness or status of my purchase made almost 6 weeks ago. Definitely make sure you stay in constant contact with them if you plan to buy from them as they will not take the time or make any effort in communicating with you.
We are so thankful to have had Ericka’s help in purchasing our first sectional sofa!
We loved David Bates customer service. He was very friendly and definitely knew he was talking about. :) We will definitely be back to finish our home up. Thank you for everything!!!!
If your looking for furniture, go to Ashley Furniture store in Hoover. Ask for LaTanya Dobbs. She is First Class all the way. She is very professional and very knowledgeable
Great service. Chris was very helpful and they have a great selection w/ easy and fair financing options.
Ericka was amazing!! She goes above and beyond to make sure her customers are satisfied!!
I’m so tried, I waited and waited before this review. I ordered in November spent over $18,000 in furniture. First I’m at about my 8th delivery. The most recent one they delivered a bed that I can’t even put my mattresses on. I’ve told the delivery company a million times I can’t keep calling off work, please don’t call me till you have everything. But so much is in back order. They delivered a stained upholstered bed, I had to send back. Today I took a other day off and they’re saying they already delivered everything when I clearly can’t put my bed together because they brought a mixture of king and queen items. Someone called me Tuesday verifying today as my last delivery, now they’re saying no, they didn’t have me scheduled. Took a day off for nothing. The only reason they received two stars is because I at least liked most of the furniture. I have a 6 bedroom house, I needed more but just the other day went and bought it at rooms to go, who’s already delivered it.
Order placed on 1/21/19. Originally promised for delivery on 2/16/19. Called two days before promised date since I hadn't heard from them. "It hasn't gotten here yet". This is after I hauled the old furniture to the dump a week earlier. Tried calling the store on 2/28 since I hadn't heard from them. Got sent to voicemail. Left message, no reply yet (it's 3/16/19). Went to the store on 3/1 looking for answers. Was promised a reply the following week. No reply yet. Went back to the store on 3/11. On 3/12 I received a call saying my furniture had arrived at the warehouse and was promised a delivery on 3/16. Received call on 3/14 that my delivery would be on 3/16 between 8:30-11:30. 3/16/19: phone call at 9:00 a. m. : your order hasn't arrived. Will never do business with them again.
We ordered a dinning room set and a coffee+end tables set at the store on Jan 9th. Today is March 14th and let me share with you the hassle that it has been to get them to deliver the right furniture to us. Around Feb 15th we had Ashley’s deliver our furniture. Everything came right except that they delivered the wrong chairs (wrong colors and wrong models) for our dining room set. We returned the items and waited on customer service to call us (as we were told they would)... well, they never did. We had to contact them, they sent us a photo of the right chairs and we had a second delivery scheduled for March 2nd. Unfortunately, they manage to deliver the wrong chairs again (the same they delivered the first time). Since customer service wasn’t doing much for us, we decided to go to the store and check what was going on. The lady at the store was helpful and said the only thing she could do was to send an email to customer service with the right chairs and ask for a quick delivery. Well, today is March 14th and we since we haven’t heard anything from Ashley’s store we decided to call customer service AGAIN and the lady seemed to be very helpful. She said she’d get in contact with the first person that helped us and would call us back by the end of the day. Well, needless to say I’m not surprised that we didn’t get any calls. We’re very disappointed and unsatisfied as customers. Ashley’s furniture has such a good selection and good prices, but the delivery process has been incredibly difficult. Disappointing!
The furniture is gorgeous but the experience will ruin it. Purchased a floor model bedroom set and two new mattresses. Delivery for bedroom set came and one of the delivery people was banging the furniture into the walls, dinged the furniture and they did not have all of the parts for the bed so they took the bed back to the truck. I was concerned as to whether the bed would ever come back in decent shape and that was confirmed by the sales people telling me it was unusable. I was told I would get a credit for less than what it would cost me to buy it new on the website or they could come get the whole remaining pieces. I asked for an email from the manager attesting to the refund and got one from a customer service rep who I am not sure can authorize a refund. Needless to say I have spent too much of my time dealing with this and I have no delivery date for my mattresses after 21 days. And trying to call to get any resolution will cost you at least 20-30 minutes each time and you will be passed to multiple departments. Good luck!
We had an amazing experience
If i could give zero stars I would. We went to Ashley furniture the second week of January looking for a new sectional for our home. We found one we liked, but the in store price was almost double what I saw online. When I pointed it out to the they said that they would honor the online price, but I imagine everyone who buys from the store wouldn’t also be looking online to price check them. So that was very sneaky in my opinion. So we bought the sectional with a delivery date of Feb 2nd. They called on Feb 2nd to say they were having “computer problems” and that they wouldn’t be delivering it that day (which I had taken off work to be there for). So we got a new delivery date a week later and they showed up right on time, but with only a portion of our sectional. They said that the warehouse was having computer problems so they were only able to deliver what was put on their truck and they had no idea where the other piece was and customer service would contact us. They didn’t so we called them and they apologized, but their computer system was down so they weren’t able to give us any updates. At this point I’m still confused as to how your computer system is down yet you manage to know what we bought, where to deliver it to, yet only bring half. They said they would have to get back to us. Long story short, they finally brought the remaining portion of our sectional in late February, only to bring it in the house, unwrap it and find there are massive holes and pieces of wood sticking out of it. They take it back and contact us later in the week to say that the other piece will have to be built then shipped to the warehouse in late March with an estimated deliver date of March 25th, over two months after we purchased the sofa. The absolute worse furniture experience I’ve ever had. Will never buy from them again nor will I recommend anyone I know to buy from them.
If I could give zero stars I would. We went to Ashley furniture the second week of January looking for a new sectional for our home. We found one we liked, but the in store price was almost double what I saw online. When I pointed it out to the they said that they would honor the online price, but I imagine everyone who buys from the store wouldn&'t also be looking online to price check them. So that was very sneaky in my opinion. So we bought the sectional with a delivery date of Feb 2nd. They called on Feb 2nd to say they were having &"computer problems&" and that they wouldn&'t be delivering it that day (which I had taken off work to be there for). So we got a new delivery date a week later and they showed up right on time, but with only a portion of our sectional. They said that the warehouse was having computer problems so they were only able to deliver what was put on their truck and they had no idea where the other piece was and customer service would contact us. They didn&'t so we called them and they apologized, but their computer system was down so they weren&'t able to give us any updates. At this point I&'m still confused as to how your computer system is down yet you manage to know what we bought, where to deliver it to, yet only bring half. They said they would have to get back to us. Long story short, they finally brought the remaining portion of our sectional in late February, only to bring it in the house, unwrap it and find there are massive holes and pieces of wood sticking out of it. They take it back and contact us later in the week to say that the other piece will have to be built then shipped to the warehouse in late March with an estimated deliver date of March 25th, over two months after we purchased the sofa. The absolute worse furniture experience I&'ve ever had. Will never buy from them again nor will I recommend anyone I know to buy from them.
AN ABSOLUTE HORRIBLE EXPERIENCE!!! Customer service is excellent in the store, however, delivery service is garbage and Ashley home care is also horrible. I purchased furniture 4 months ago yet I still have a broken bench and broken kitchen table. The fact that the delivery service brought broken furniture in my home baffles me. Instead of replacing the broken pieces, Ashley’s sends out a company to “fix” BRAND NEW FURNITURE!!! The service guy could not fix the furniture and I was told I would get rush order on the broken pieces. Well almost two months later the broken furniture is still in my home and no replacement pieces insight. When I called I was told the server was completely erased and the ALL claims have conveniently disappeared! I chose Ashley’s furniture to furnish my first home and it has been nothing but a disappointment. I would have had better results by purchasing online and putting the furniture together myself.
It had been a long day handling some challenging situations with an elderly family member. We needed to purchase a reclining lift chair and had not been successful in finding the right chair. We walked into Ashley and Ericka greeted us at the door with a warm smile and handshake. She listened to our needs, understood the challenges we had and knew what features we needed because of it. She was pleasant, listening, attentive, and very helpful!!! Many thanks to Ericka for all her assistance.
Christopher Rich was so helpful!! He was very personable, knowledgeable, and really helped me find the coffee table, lamps, and end tables of my dreams!!
The initial customer service is great, but it’s the delivery on the back side that is the worst I have ever seen. Completed purchase of a sectional on 1-18-19; paid taxes and delivery fee up front in CASH. Delivery was scheduled for 2-26-19. About a week before the scheduled delivery date I called to confirm it was still set for 2-26. I had to hold for over an hour for the scheduling department . Finally got them only to be hung up on. I called the actual store in Hoover and they said we were still set for 2-26. Still no call from the delivery department so on 2-25 I tried calling the delivery department but after holding again for over an hour finally got a manager named Lindsey who said delivery was closed on Mondays and their computers were down so she couldn’t tell me ANYTHING! She sent an email to the Hoover store for manager David Beard to call me; he never did so I called him. He said he couldn’t pull up anything either but would call me if the computers came up before 9:00 pm that night. He finally called and said the computers came up briefly and my scheduled delivery date was now March 7th. I was furious by this time! He promised to call me the next day when he came in to work around noon. He did not. My husband and I went by after work around 3:00 to request a cancellation of the contract and a refund of my CASH down payment. When my husband asked why he did not call like he said he started saying something about his dog being sick. He told the lady at the desk to cancel it and walked in the back office and never came back out. No apology or anything and we now have to wait two more weeks for a refund of our CASH down payment in the form of a Check because the store does not keep cash on hand. By far the worst customer experience I have ever had. I would not recommend anyone doing business with this place!!!!!
David Bates. Our sales associate knocked it out of the park. Friendly, professional, and knowledgeable. My wife found a deal online that wasn't in store. Not only did he find it but he matched the price. Saved us a ton of money. Thanks David.
I purchased a bed, mattress and Night stand from this store on 12/28/18. No delivery as of 02/20/19. I purchased a Queen Upholstered bed with head board, foot board and rails for 399.99. I also purchsed a Sealy mattress for 1,740.99, a box spring for 100.00 and a platinum protection VIP plan for the mattress for 249.99. I also purchased a three drawer night stand for 320.81. The taxes were 256.18. The total was $3,067.96 which I paid for with my discover card. The delivery date was supposed to be January 9, 2019. They delivered the bed but said they didn't have the hardware for the bed so they took the bed back and never even took the mattress off the truck, but left the boxspring, night stand and a mattress protector. They sheduled a delivery for the bed and mattress for the following week. I received a call from the delivery department that the furniture was damaged and could not be delivered. Was given another delivery date two weeks later, I received a call that they didn't have the hardware for the bed and would contact me later. This went on for two more delivery dates. Always got a call saying they couldn't make the delivery. I called the store so many times that the ladies that answered the phone knew who I was, but no one returned my calls. I called the salesman whose name is David several times, he tired to help but advised me that now the computers were down. They say the computers were down for over two weeks. I have no idea how they were conducting business without computers, but that was the story. After many calls and failure to cancel the order (they said they couldn't cancel it because they couldn't access my order without the computer), I personally went into the store on Friday February 15th and spoke to Charles Beard, one of the managers in person. He advised me that he had no idea why the delivery folks would keep waiting on hardware for that bed, mind you, they told me once that the bed was damaged, so this didn't make sense to me, but he advised me that they had six of those beds so he put in an order for a completely different bed and that he would call me on Tuesday to verify a delivery date since Monday was a holiday. I never heard from Mr. Beard and tried on several more occassions to reach him. I left messages and was never contacted. I went to the store on February 20th and asked that my order be cancelled. The lady tried to cancel the order and found that it would only refund $2,355.08 because the night stand and box spring was still at my home. This also didn't make sense because she was unable to refund the mattress protection plan, even though I didn't have the mattress. She promised that she would put in a delivery pick-up order so they could come get the nightstand and box spring and at that time they would be able to credit the remainder of the money that I spent to my Discover Card. I have not heard another word from them. They still owe me $712.88 and need to pick up the nightstand and box spring. I am very, very, very upset. I had just purchased this home and have no bed for the guest bedroom. This is ridiculous! It has been almost two months and I still don't have a resolution.
I had excellent customer service today from Erika. She greeted me at the door but was not obnoxious or pushy. She quickly helped me locate several items I needed, completed paperwork and I was done with no fuss! I highly recommend Erika if you are looking for pieces for your home!
Ericka welcomed us upon entering the store. She listened to our “must haves” and wish list for new living room furniture as well as a new mattress. We were able to find everything we wanted and she was able to help us stay within our budget. We are so appreciative and can’t wait to have our new furniture in our new home!
Terry was fantastic and very helpful. Shopping was an enjoyment and he helped us select just the right pieces of furniture. Will ask for him again next time we shop at Ashley.
Terry Henderson, whom I spoke with on the phone with about coming and purchasing living room furniture and bar stools ! Got to Ashley Furniture and asked for him and he came and greeted me, very nice young man he helped me get everything I was wanting! Definitely will come back! Thanks for your great customer service and for helping me get the furniture I want!
Ericka was so helpful... great Experience!
Good initial service horrible quality. Within a year the frame of the sectional we bought has broken in two different spots. Will never buy another piece of furniture from Ashley again.
I would highly suggest Ericka to help you find your perfect piece of furniture! We came in looking for a bedroom suite & she was wonderful!
Bought furniture off the floor. Waiting now 20 min to pick up furniture. Waiting to sign for pick up. its right by the door. Why make the customers wait? Bad processes make customers wait. Not fair to sales team.
Ericka was excellent! She showed me options, and assisted me with staying inside of my budget! Thank you Ericka!
So this is my first time leaving a review for anything on google, just to paint a picture of how strange and frustrating this situation is... it finally drove me to leave a review. like many other reviews I’m seeing about this location, the issue lies in the actual delivery of the furniture. In my experience, the service inside the store was pretty darn good. all easy stuff to deal with, price wasn’t too bad for the couch and recliner I wanted, instructions for payment options and whatnot all very clear, all the employees greeted with smiling faces and genuinely seemed happy to help us. I don’t know how much involvement this location has with the people they use to make deliveries, so I’m a little hesitant to leave a review like this for the store itself (in fact I even did some digging to see if I could find out if there was a place to leave a review/complaint with delivery specifically) but like... at this point some other potential customer’s gotta be warned about this mess, so whatever. before the couch arrived, I got a call that the recliner would be delayed but that the couch would still be there as scheduled. I didn’t care about that all, it wasn’t a problem. they said they would call me at the beginning of the next week to set a specific delivery day for the chair. cool. no biggie. the couch came as expected, BUT there is actually a small rip on one corner, which is upsetting, but I figured it was a little hard to notice anyway, and decided not to complain about it (plus we have a warranty and can just have replaced later if it gets worse) SO waited to weeks, heard nothing about the chair. called them finally and was told i’m caller number 20. i stayed on hold for one full hour and gave up, left a message. obviously they never called me back. so i called again a few days later. they told me the communication with the warehouse was down or whatever. the man I spoke with was very nice and said he’d call me the next day with an update. he didn’t call for two days, but he finally pulled through and said the chair was ready! yay! he said it would be delivered today, wednesday the 13th! woohoo! he said they’ll call me two days before the delivery to confirm a three-hour window for me to expect the delivery. awesome! so... today is wednesday the 13th and... would you believe it? I have heard nothing from them and yep... no chair. so I’m on hold with them now. right now marks the 31 minute mark. I’ve gone from caller 16 to caller two. the annoying recording that pipes up every now and then keeps telling me a hold time of like 8 minutes or something, which I know now after having called this godforsaken place three times prior, is a boldfaced LIE. I understand things malfunction and there’s nothing the representatives we speak to can really do about it, but I really feel like they could at least stop telling me things that aren’t going to happen. also, the way it was prhased to me, it sounded like they very recently started having issues with communications being down. but after reading these reviews, people have been told this SO MANY times throughout the year. is it even true? like who is telling the representatives to say these things? it’s now been 36 minutes since I started this phone call. I’ve forgotten every voice I’ve ever heard apart from the robot man telling me I’m now first in line and the other robot man who continues to remind me I may press one at anytime to leave a message. they are my only friends now. hang in there, buddies. if anyone is thinking of going with place, please look at reviews for other places first. it’s really not worth it here. I wish I had done my research first. (also, I left three stars bc I’ve worked in customer service and now how rating systems are supposed to work. it sounds like I should have said one star, but that’s for situations that are highly extreme like they told me to go to hell or something lol. four stars is terrible service, three is a disaster and highly frustrating experience)
My fiancé and I went to Ashley&'s Furniture on January 14th to buy a new couch and chair. Terry Henderson sold us a couch and we set up a delivery date with him. That date was February 6th. On February 5th, I called because no one had emailed or called telling us when our couch and chair would be delivered. I was on hold for 30 minutes before actually speaking to someone. When I finally got through to someone they told me that their system had been down for 2 weeks (what company let&'s their system be down for 2 weeks?!) and that we would not be getting our furniture the next day. I called again that Friday ( Feb. 8th) and was told I had to speak to scheduling the next day to figure out when I&'d get our furniture. I called the next day (on hold for another 30 minutes) and set up a new delivery date (today) and was told they&'d contact me about when they&'d be here and that our couch was coming because it was here but our chair would have to wait until next week because it hadn&'t arrived at the warehouse yet. They were supposed to come today and they called us about 20 minutes ago saying that none of our furniture was at the warehouse, therefore none of it was getting delivered today. I am now on hold AGAIN to try to set up ANOTHER delivery date. This has been a TOTAL NIGHTMARE. If ANYONE is looking for new furniture. I DO NOT recommend Ashley&'s Furniture!! They are awful!!!!
I went to Ashley Furniture in Hoover, AL just to look around at options for a new sofa. Amber Smith pleasantly greeted me at the door told me to let her know if she could help me in any way. I was allowed to look around at my leisure without a sales rep hovering over my shoulder. When I had a question, I found Amber at the reception desk ready and willing to help. After walking around the entire showroom, sitting on several sofas and chairs and thoroughly checking everything out, I found 2 sofas I liked, as well as 2 chairs and coffee table I loved. I could not tell if the coffee table would match the sofas and asked Amber if I could move one of the matching side tables to the sofas to see them together. Without hesitation she obtained a rolling cart, put the side table on it and rolled it across the showroom so I could see it next to the sofa. We asked several associates and another customer their opinion of how the items matched. I decided on my second sofa choice. There was absolutely NO sales pressure applied. Amber simply informed me of the sale prices. Due to the President' Day sale and zero % financing for 2 years I decided to go ahead and buy the items (keep in mind, I only went in to "look" at sofa options!). Amber began writing up the items I wanted and was all but complete with the paperwork, at which time I had second thoughts and told this to Amber. I imagine she thought I had changed my mind about purchasing anything. She simply asked "What are you having second thoughts about?" She was not the least bit frustrated or aggravated about my indecision. She seemed to sincerely want to help me make the right choices for me. I told her I wanted to get my first sofa choice instead. AND since the chair I wanted did not match that sofa, here we go again looking at other chairs. She allowed me to look around the showroom again and try more chairs again! She took a pillow from the sofa so I could find a chair that matched. Well. . . after awhile I found a recliner I really liked that matched perfectly. Amber began writing up the new items. With paperwork complete and financing approved, I signed on the dotted line. I am so excited about my new furniture (it will be delivered in 2 weeks). I am so grateful for Amber's pressure-free and gracious assistance. Thank You, MB
The service I received when I entered the door was excellent. However, After buying the furniture that’s when service went down hill. I was told that furniture would be delivered on the 18th of January between the hours of 3:30pm-6:00pm at 8:00pm is when I received the call to say we are thirty minutes out. Needless to say I did not receive the furniture that day... I received the furniture three weeks later! Yes, three weeks. I was told computers systems were down and they couldn’t arrange a date to deliver, is why it took so long... I called to speak with the store manager at Ashley and been playing phone tag with him. If you are in need of excellent service don’t expect that from the Ashley team after you buy or lease your items... poor customer service!
If I could give 0 starts I would! So I was suppose to get furniture delivered to my house today. Today hits a month & no furniture delivered yet!! I called customer service to find out where my order was and literally had to wait an hour to talk to a representative!!! As soon as I spoke to someone from customer service I was put on hold & they hit me with a you’re not getting your furniture delivered today! I’m frustrated at the fact that you guys gave a specific date & no show!!!
The people at the actual store are great. It’s the warehouse/shipping that is a problem. It’s been almost 3 months and we still haven’t been delivered all out the items we ordered. They keep scheduling a date then calling last minute to reschedule. It is so ridiculous!!!! I will also add that they delivered our mattress and nightstands, but forgot our bed. We slept with our mattress on the floor for almost a month!
If I could give 0 stars I so would. This has been the worst experience ever, still waiting on a delivery that was ordered 6 weeks ago and was supposed to be delivered on 2/6 but unfortunately "the servers are down" and they can't tell me where or when I will get my item. And no one seems willing to help. I advise people go elsewhere for furniture, too many places in the area than to deal with Ashley's
Latoya was a nice and friendly associates took time with detail and layout.
Very large selection of prices and goods furmiture large styles very nice store has a great sale on matresses and throughout store bedding and furniture off hwy 150 near Galleria turn at Chick File at top of hill. Get a Chick File on the way you will be there a while good variety accessories
Ericka was awesome! She was so patient with us and our kids. Haha I can’t wait to get my new furniture!
New update! Leather.... even if it is.....coming off after 2 years. They&'re furniture is poorly made with poor products. Don&'t shop here. See pics....
I was interested in a coffee table I saw online. I was told by Ashley Hoover they do not carry it in any of their stores locally. The salesperson said I had to purchase it without seeing it, and would not be able to return it if I did not like it - all sales are final. Terrible business policy, and made no effort to get one in on their showroom floor.
Ericka was super nice and very helpful.
So I ordered about a yeat ago and they screwed all kind of things up and then on top of that the quality of the couch I got was horrible!! But I thought maybe I would give them a second chance at Christmas time this year because my kids wanted new bedroom suites. Well we found one at Ashley we thought he would like in November I asked for it to be delivered December 22nd. They said yes that is fine they would hold it until then. So they called to schedule delivery no problem - I was out of town and my spouse was the one who would be there for delivery- I got a call during the time in which it was to be delivered and the guy was really rude and said no one would come to the door- My spouse works nights so I thought they may have dozed off waiting on them- I said you will have to knock really loud and he got ugly with me about it and then when my spouse gets to the door they start unloading they unload everything EXCEPT the bed and my spouse asked where the bed is? And they say oh it's damaged I can't give it to you. So she asked to see it because no one had said anything about it being damaged. He told her no and that he had other deliveries. So I called corporate where I spoke with a really rude lady who also placed me on hold and called a questioned my spouse about the bed and then came back on the phone and lied to me about what was said. So I called the store in Hoover and spoke with the Manager who told me he would call me back and he didn't so I called him back and he told me again he would call me back which he NEVER did. But in the mean time of me calling him the first time the delivery guys came back and decided to show her the bed they showed her one piece of the bed and it looked like someone took a pocket knife or keys and scratched but it was only in one spot. My spouse said let me go inside and get my charger so I can call and see if they can replace just this one peice when it comes in. They said okay when she came back out side they were gone and this is when I called the manager the 2nd time and he said he had not spoken to anyone yet because he couldn't get anyone on the phone so he would call me back. He never called me back (the scheduling manager did call me back and he was very nice but nothing was done about the situation at hand still) in fact I called a few days later and left a message on the answering machine and still haven't heard from them. So my spouse had to go that day and find a bedroom suite that could be gotten right then because like I explained to everyone that I spoke with even when ordering the bed it was a Christmas gift for my 11 year old son, thank goodness I didn't rely on Ashely Furniture to do the right thing or he wouldn't of had a Christmas. I do not suggest this store at all! Horrible customer service, horrible quality furniture, horrible delivery, horrible over all! I only gave a star because I had to to leave a review!
I went in today to buy a side table and sales associate David Bates greeted me at the Door. He was very friendly, caring and helpful. He was able to get me the best price. He had a smile that made me feel comfortable and at ease. I will definitely be back to Ashley’s in the future with the customer service I received today. Thanks so much David!
(Translated by Google) Precious things (Original) Preciosas cosas
Erica Young-Coles was an excellent associate!! She was very knowledgeable about all products, professional, and personable. If we had questions she answered them or went to find the right answers. She did not rush us nor was she pushy. She allowed my husband and I to discuss what we needed and still made herself available if needed. I highly recommend Ms. Erica and would come to buy from her again.
Mark was awesome and super helpful! Helped us find a couch that we loved
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
