Ashley Store | Birmingham, AL 35244

Ashley Store

(205) 560-2222

4535 Galleria Blvd

Birmingham, AL, 35244

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Store hours

Open today: 10:00 AM - 07:00 PM

Monday 10:00 AM - 07:00 PM

Tuesday 10:00 AM - 07:00 PM

Wednesday 10:00 AM - 07:00 PM

Thursday 10:00 AM - 07:00 PM

Friday 10:00 AM - 07:00 PM

Saturday 10:00 AM - 07:00 PM

Sunday 12:00 PM - 06:00 PM

About Ashley

The Ashley Store in Birmingham, AL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.

Store Details

The Ashley Store in Birmingham, AL is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Stearns & Foster and PURPLE—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!

Customer Service

(205) 417-7776

Monday 08:00 AM - 06:00 PM

Tuesday 08:00 AM - 06:00 PM

Wednesday 08:00 AM - 06:00 PM

Thursday 08:00 AM - 06:00 PM

Friday 08:00 AM - 06:00 PM

Saturday 08:00 AM - 06:00 PM

Sunday Closed

Ashley Store Birmingham, AL

In-store offers

What our customers say

4.7

(2826 reviews)

84%

FILTER Star Ratings

Adrienne Rice

Aug 05, 2024

Friendly and very professional. Terry Henderson was great , patient and kind

Gabrielle Durik

Aug 05, 2024

Tyler Ray helped my husband and I pick out a couch. He helped us find the perfect couch for our living room! He was very kind, knowledgeable, and helpful. We are excited to receive our couch in a few weeks!

Kallie Mcdonald

Aug 03, 2024

Forrest and Tyler Ray were fantastic! We had the best experience buying furniture for our new home here.

Kristie Bauer

Aug 03, 2024

Cassy was great.

Amy Ritenour

Aug 03, 2024

Terry was super helpful in helping us pick out our couch!

Lori Walker

Aug 02, 2024

Our experience with Tyler Ray was absolutely the best! He is an asset to Ashley Furniture and we enjoyed and appreciated his help so much. We will definitely be back should we need more furniture.

Akeriah Scott

Aug 02, 2024

Cassy was very helpful and kind !

Trinity Cornett

Aug 01, 2024

Craig was very professional and helped us furnish my entire home with my mom!

Kristen Lewis

Aug 01, 2024

Craig was awesome and helped me furnish my daughter’s new home! It was a fun day and he took good care of us!!

Jacob Justice

Aug 01, 2024

Craig was a great help!

Solitah Brookshire

Dec 05, 2023

This is long overdue! I purchased bedroom furniture on July 27, 2023. I was told by the salesman that I had 72 hours to make any cancellations AFTER the furniture was delivered (incorrect info). I went back to the store a few days later to cancel the order, because I found something else of better quality. Here’s where it goes DOWN HILL.. I spoke with Former Manager Bruce in-store & he advised that he would cancel the order. I inquired about my $300 deposit & he stated that I would have to return the “FREE” promotional pillows that somehow were $300 - what a coincidence! No problem! They were still in the box, as I didn’t have any plan to use them. I took them back to the store & was told that refund process would begin (that was a lie). Months go by - Nothing happens.. no phone call or email from Bruce!! October 2023, I get a call from Ashley’s corporate office & they trying to deliver the furniture that was canceled 3 months prior. Just Horrible! I explained the situation & she said a Manager will reach out. So ANOTHER Manager reached out & she explained how she was on leave of absence when this occurred & that Bruce was fired, because he let a lot of things slip through the crack (obviously). She assured me she would resolve the issue - I haven’t heard from her since that day. I called & called & called. Finally, I get ANOTHER Manager by the name of Melanie. She’s been the most helpful after 5/6 months. She reached out to the CFO, who apparently is on extended lunch. So now I’m stuck with a lost of $300 & they are now charging me ANOTHER $130 fee. The CFO, Manager or Finance can’t resolve my issue & pretty much blaming Bruce. He’s gone now according to the company’s gossip line! Oh & another thing, the day I went into the store ANOTHER customer was there with the exact same problem! Don’t believe the reviews lol. They’re fabricated & I’m sure 60-70% of them have now had some sort of issue with the furniture after they got it home too. This store is worst than a buy here, pay here car lot!

Casey Harris

Jan 11, 2023

My husband and I purchase a whole bedroom set from Ashley’s last year on Memorial Day. We chose to pickup the furniture from the warehouse ourselves to save some money. Each time we picked up our furniture, the furniture was damaged. We had to go 4 times before we got something that looked good, not to mention we had 2 days to return the furniture each time before we were “stuck with it”. It was upsetting because one of the workers told us we shouldn’t shop there again because they (Ashley’s) did not have quality furniture. So we were out gas money and a good experience. Well after getting the furniture home. One of the side night stands has water damage on it. I have called to get this replaced, but since we didn’t return it in the 2 days no one has helped. HOWEVER, we have a year warranty on it. The only thing that voids the warranty is if it moves houses (which we have not done). I finally got fed up with calling people on the phone after 3 months, getting mixed answers, and no help. Everyone claimed they would call me back in 2-5 days. No one ever did. I go to the store and speak with the manager, Mia. She mentioned that our claims we have been filing for months were never put in so it’s like we have never even called!!! Mia was very sweet and seemed to be helpful. However after I left I get a similar response -someone is supposed to call me. No one ever did. She said she called them and then stated she could no longer help on her position (which I understand). She said I would have to contact the protection plan company, but has yet to respond to me to give me a number after I have asked. So once again I am being left on “read”. I have called every number on my warranty paper and every number I have found online. It’s upsetting because this is the first big purchase my husband and I made as a newly wed. I will be contacting corporate if I can find a working number and I will NEVER purchase from Ashley’s again. So upsetting

W T

May 02, 2020

Before the Hoover, AL location was shut down due to the pandemic, I spoke with numerous of people (forgive me if I misspell any names. I am typing them out as they sound) Shekoria-store manager, Takeira, Tonya-our sales representative, Kiera, Mr. Beard-manager, Mr. Summers whom stated was a manager, Mr. Jim in corporate, Dana, office manager (very rude), Samantha corporate, Mr. Lane another manager at the store Issue: placed my order in November, got my damaged furniture in February, was told to accept the furniture as is since it will take months to get it back, I will receive replacements through the mail which arrived a month later in February, and a tech will call to schedule to fix my damaged furniture. I received a mirror without my dresser but waited two weeks for the dresser and never was provided an updated statement for my return chairs. I spoke with Dana an office manager whom was very rude today 04/15/2020 as I was trying to explain to her my concerns. She rudely dismissed me but did call me back to say they didn’t receive any chairs. I had to explain further and tell her to read the notes because we did return them and paid $180 for them on my debit card. She rudely tell me that she did call me back, she had to fix other people mess, that Charles will call me back, and rudely hung up on me. After speaking with corporate today 4/16/2020 for the second time they spoke with me nicely, agreed, and sympathetic to my concerns. She placed me on hold after saying they are a franchise store and are not part of their corporate services but can put a fire under them to assist me. She did not tell me that’s she was going to transfer me to a supervisor at the store. Needless to say, when he said hello I was so confused of knowing who he was. He continued saying hello, hello but not his name is so and so and I was transferred from corporate but hello and hello. I had to say hello and you are and to inform to him all over again of what I told the person whom transferred me and to everyone else I spoke with. He informed that he was not even unaware of what was discussed today with Dana or corporate and I can count on Mr. Beard and his call tomorrow 4/17/2020. I just want an explanation and print off of my statement because what I have is a receipt of two chairs and a mirror to a whole bedroom suite that was not provided with a dresser during my delivery. I have the dresser but nothing reflecting the cost or refund of my chairs. If Tonya miscalculated for not adding my dresser with the mirror and they had to recalculate by adding the cost of the chairs that is fine but I still need a break down of what was done. NO ONE and I repeat NO ONE ever got back to me to explain anything. My last contact with Mr. Beard was that I was to have a refund that was never provided to me. I had to wait forever to get a call back for a scheduled appointment appointment on the repairs and they took FOREVER to deliver my furniture. Spoke with Kiera last Friday, whom was very nice and informed that she saw my returned chairs and finally immediately had a tech to call and schedule for repair, which I agreed to. She also informed to have emailed Mr. Beard. I was hoping to have all this handled before I placed my review. This is not the time to have bad reviews while still doing business. Many people are still able to pay and or are still required to pay for their accounts. I also understand having a skeleton crew due to this pandemic but this happened way before that. I will update if rather I am pleased with the outcome or not. As of April, if I could provide a zero star I would. As of today 05/01/2020 I still have not received a call back from Mr. Beard or Mr. Lane, received an updated statement removing the cost of the two chairs, my refund for my returned chairs, and I’m still waiting on my furniture to be repaired. I will update when they fix this problem.

Ethan Sentelle

Mar 12, 2020

My girlfriend and I went to the Ashley furniture home store in Hoover al about 2 months ago. To say they least we were entertained. We worked with Stephen Barnett. He seemed to be very knowledgeable about their products and after helping us for almost 2 hours we had picked out 6000 dollars worth of furniture for our new home. The quality of the furniture seemed to be good and the warranty seemed to be top notch. We were told that our furniture was hand made in Mississippi and was made to order. "That's why it takes 4 to 6 weeks to have it delivered". Our furniture was delivered and set up and as I was taking off the tags from the bottom of the tables, that were jumped on in store to show how sturdy they were, I noticed the tags say "made in India". Now I don't go to Mississippi often but last time I checked, India wasn't in Mississippi. One of the chairs for our dining room table has already broken. We spent 600 dollars on the warranty which would be refunded as store credit if we didn't use it in a 5 year period. That's down the drain..... Stephen is an excellent salesman..now I know that he will say anything to make a sale. *UPDATE* So we have had our $6000 worth of furniture for nearly 4 years. The support arms for the dining room chairs have all broken and one of the chairs is so wobbly that we can’t even sit in it. The table has also been scratched up by my dog. I called the warranty company to make a claim to get it fixed/replaced because I was told by Stephen that, “your dogs could shred your couch to pieces and the warranty will cover it.” That was a big fat LIE! When speaking with someone with the warranty company, he told me that vomit, urine and feces were the only things covered. The scratches weren’t covered because damage made from teeth, claws and beaks were not covered. I took paid $600 for the warranty and it’s not worth the paper it was printed on. The warranty reads that pieces aren’t covered during moving, damage during acts of God, and surface scratches. After reading the warranty I don’t know that it would cover anything. I know better now but being “young and dumb” at the time, I just believed a salesman. Stephen would’ve done/told us anything to make a sale. He added an extra $600 to the total to bump that commission up. Well Stephen I hope that those extra few dollars you made off of me were worth it. Don’t send me a message this time asking me to take down my post because everyone should know what they’re working with. Have some integrity. I don’t know if he still works there but if he does it wouldn’t let him con you into buying a lamp from that place much less anything else.

Kyiarra Crews

Feb 28, 2020

TERRIBLE ,HORRIBLE experience. My sister's and I purchased a bedroom set for my parents as a Christmas gift. Mind you I said Christmas. We were told that we would get a call once the bed/frame made it to the distribution center in Bessemer. Which we wasn't even tracking that we would have to drive there we just thought we would pick it up from the Ashley's furniture store in Hoover. A week went back still nothing so we called and they said that the bed still hadn't arrived and that they would give us a call when it did. A week passed and still nothing. Fast forward we are in the month of February now . My dad rented a truck and drove to the distribution center to pick up said bed and somehow there was a mix up with the order and they didn't have the bed it was just the frame. So they had to call Hoover to try and fix that issue as well. They apologize for the confusion but still thaydid t negate the fact that the month is February. So my dad waited in Bessemer while they tried to fix the issue and still turned out that we didn't get the bed. The called us back later that evening mind you the distribution center was closed by then. They said that they would deliver the bed and that they were sorry about the mishap. They said that it would only take a few days to deliver it out and that they call to let us know once the bed as there. Turned out they didn't and we called them a few days later and they said oh yes the bed is here when did you want to pick it up. That's when that had to put us on hold because we explained to them that they are supposed to deliver the bed. So now we are at the point where we are really kind of frustrated with the service that we have received thus far. They finally delivered the bed and it literally took them all day is was delivered at 9 that night. Then when we got the mattress it was soaked. We called and spoke with one of the guys and he said that he would tell customer care in which he didn't or maybe it was another mix up but we had to call the next day. At that point filed a claim and we took pictures and left them a reason why we just want the bed we preferred a refund for the order. They said it would take a week and that they would give us a call back. Week went back still nothing and so we called them and guess what something happened and they didn't do something with the claim so they said it would take a week and we should hear something back. I gave them 2 days and I called them back and apparently They gave us a call and left a message which I didn't get no such thing. After review instead of giving us our refund they want to give us another bed with a mattress protector. Why would we want any dealings with this particular store anymore????? I'm highly unsatisfied with the service and experience. I love all the other Ashley's furniture store's that I have had the pleasure of dealing except for this one here in Alabama. It's bad because I had had a pretty awesome experience elsewhere that it was my idea to use this one here.

Miriam Davis

Dec 02, 2019

DO NOT EVER order from Ashley Homestore. On 10/01/2019, at the branch in Birmingham, AL, I paid $1,940 up front to order a sofa, two nightstands, and a bedframe. They promised delivery within 4-6 weeks, or 11/12 at the latest. On 11/15, I called to find out why my furniture had not been delivered. They offered to deliver everything on 11/20 (over a week late). But then on 11/20, about two hours before delivery time, customer service told me that my bedframe would NOT be delivered because it was damaged. I asked them to cancel the order and refund my money. They told me to contact the store from which I ordered. The store said I needed to speak to the manager named Charles, who was in a meeting and unavailable at the time. They took down my information and said he would return my call. He NEVER did. I called the store again on 11/22, and again they said he was in a meeting, and took down my information. He called me back briefly and said that he would have to figure out a solution and call me back. Again, he NEVER did. Hours later, I called the store, and they told me customer service was supposed to return my call. They transferred me to customer service, and I explained my situation. The representative said my refund would need to be approved, which could take up to 7-10 business days, or I could have my furniture ready by 11/27. I agreed to the delivery against my better judgement. I don’t want this bald-faced lying company to keep my money but honestly, I’m just tired of sitting on the floor. As of today, my furniture still has not been delivered, and probably will not be until the 8th or 9th week. Scheduling and communicating with them has been frustrating and difficult, and no one has offered any kind of apology or tried to make it right. The way this business treats their customers is dishonest and gross. This is week 9 and I STILL have no furniture. They legally owe a refund, so I’m heading to the store today.

Deborah Howlett

Feb 25, 2019

I purchased a bed, mattress and Night stand from this store on 12/28/18. No delivery as of 02/20/19. I purchased a Queen Upholstered bed with head board, foot board and rails for 399.99. I also purchsed a Sealy mattress for 1,740.99, a box spring for 100.00 and a platinum protection VIP plan for the mattress for 249.99. I also purchased a three drawer night stand for 320.81. The taxes were 256.18. The total was $3,067.96 which I paid for with my discover card. The delivery date was supposed to be January 9, 2019. They delivered the bed but said they didn't have the hardware for the bed so they took the bed back and never even took the mattress off the truck, but left the boxspring, night stand and a mattress protector. They sheduled a delivery for the bed and mattress for the following week. I received a call from the delivery department that the furniture was damaged and could not be delivered. Was given another delivery date two weeks later, I received a call that they didn't have the hardware for the bed and would contact me later. This went on for two more delivery dates. Always got a call saying they couldn't make the delivery. I called the store so many times that the ladies that answered the phone knew who I was, but no one returned my calls. I called the salesman whose name is David several times, he tired to help but advised me that now the computers were down. They say the computers were down for over two weeks. I have no idea how they were conducting business without computers, but that was the story. After many calls and failure to cancel the order (they said they couldn't cancel it because they couldn't access my order without the computer), I personally went into the store on Friday February 15th and spoke to Charles Beard, one of the managers in person. He advised me that he had no idea why the delivery folks would keep waiting on hardware for that bed, mind you, they told me once that the bed was damaged, so this didn't make sense to me, but he advised me that they had six of those beds so he put in an order for a completely different bed and that he would call me on Tuesday to verify a delivery date since Monday was a holiday. I never heard from Mr. Beard and tried on several more occassions to reach him. I left messages and was never contacted. I went to the store on February 20th and asked that my order be cancelled. The lady tried to cancel the order and found that it would only refund $2,355.08 because the night stand and box spring was still at my home. This also didn't make sense because she was unable to refund the mattress protection plan, even though I didn't have the mattress. She promised that she would put in a delivery pick-up order so they could come get the nightstand and box spring and at that time they would be able to credit the remainder of the money that I spent to my Discover Card. I have not heard another word from them. They still owe me $712.88 and need to pick up the nightstand and box spring. I am very, very, very upset. I had just purchased this home and have no bed for the guest bedroom. This is ridiculous! It has been almost two months and I still don't have a resolution.

Shelby Davis

Feb 13, 2019

So this is my first time leaving a review for anything on google, just to paint a picture of how strange and frustrating this situation is... it finally drove me to leave a review. like many other reviews I’m seeing about this location, the issue lies in the actual delivery of the furniture. In my experience, the service inside the store was pretty darn good. all easy stuff to deal with, price wasn’t too bad for the couch and recliner I wanted, instructions for payment options and whatnot all very clear, all the employees greeted with smiling faces and genuinely seemed happy to help us. I don’t know how much involvement this location has with the people they use to make deliveries, so I’m a little hesitant to leave a review like this for the store itself (in fact I even did some digging to see if I could find out if there was a place to leave a review/complaint with delivery specifically) but like... at this point some other potential customer’s gotta be warned about this mess, so whatever. before the couch arrived, I got a call that the recliner would be delayed but that the couch would still be there as scheduled. I didn’t care about that all, it wasn’t a problem. they said they would call me at the beginning of the next week to set a specific delivery day for the chair. cool. no biggie. the couch came as expected, BUT there is actually a small rip on one corner, which is upsetting, but I figured it was a little hard to notice anyway, and decided not to complain about it (plus we have a warranty and can just have replaced later if it gets worse) SO waited to weeks, heard nothing about the chair. called them finally and was told i’m caller number 20. i stayed on hold for one full hour and gave up, left a message. obviously they never called me back. so i called again a few days later. they told me the communication with the warehouse was down or whatever. the man I spoke with was very nice and said he’d call me the next day with an update. he didn’t call for two days, but he finally pulled through and said the chair was ready! yay! he said it would be delivered today, wednesday the 13th! woohoo! he said they’ll call me two days before the delivery to confirm a three-hour window for me to expect the delivery. awesome! so... today is wednesday the 13th and... would you believe it? I have heard nothing from them and yep... no chair. so I’m on hold with them now. right now marks the 31 minute mark. I’ve gone from caller 16 to caller two. the annoying recording that pipes up every now and then keeps telling me a hold time of like 8 minutes or something, which I know now after having called this godforsaken place three times prior, is a boldfaced LIE. I understand things malfunction and there’s nothing the representatives we speak to can really do about it, but I really feel like they could at least stop telling me things that aren’t going to happen. also, the way it was prhased to me, it sounded like they very recently started having issues with communications being down. but after reading these reviews, people have been told this SO MANY times throughout the year. is it even true? like who is telling the representatives to say these things? it’s now been 36 minutes since I started this phone call. I’ve forgotten every voice I’ve ever heard apart from the robot man telling me I’m now first in line and the other robot man who continues to remind me I may press one at anytime to leave a message. they are my only friends now. hang in there, buddies. if anyone is thinking of going with place, please look at reviews for other places first. it’s really not worth it here. I wish I had done my research first. (also, I left three stars bc I’ve worked in customer service and now how rating systems are supposed to work. it sounds like I should have said one star, but that’s for situations that are highly extreme like they told me to go to hell or something lol. four stars is terrible service, three is a disaster and highly frustrating experience)

Jennifer Rushing

Jan 13, 2019

So I ordered about a yeat ago and they screwed all kind of things up and then on top of that the quality of the couch I got was horrible!! But I thought maybe I would give them a second chance at Christmas time this year because my kids wanted new bedroom suites. Well we found one at Ashley we thought he would like in November I asked for it to be delivered December 22nd. They said yes that is fine they would hold it until then. So they called to schedule delivery no problem - I was out of town and my spouse was the one who would be there for delivery- I got a call during the time in which it was to be delivered and the guy was really rude and said no one would come to the door- My spouse works nights so I thought they may have dozed off waiting on them- I said you will have to knock really loud and he got ugly with me about it and then when my spouse gets to the door they start unloading they unload everything EXCEPT the bed and my spouse asked where the bed is? And they say oh it's damaged I can't give it to you. So she asked to see it because no one had said anything about it being damaged. He told her no and that he had other deliveries. So I called corporate where I spoke with a really rude lady who also placed me on hold and called a questioned my spouse about the bed and then came back on the phone and lied to me about what was said. So I called the store in Hoover and spoke with the Manager who told me he would call me back and he didn't so I called him back and he told me again he would call me back which he NEVER did. But in the mean time of me calling him the first time the delivery guys came back and decided to show her the bed they showed her one piece of the bed and it looked like someone took a pocket knife or keys and scratched but it was only in one spot. My spouse said let me go inside and get my charger so I can call and see if they can replace just this one peice when it comes in. They said okay when she came back out side they were gone and this is when I called the manager the 2nd time and he said he had not spoken to anyone yet because he couldn't get anyone on the phone so he would call me back. He never called me back (the scheduling manager did call me back and he was very nice but nothing was done about the situation at hand still) in fact I called a few days later and left a message on the answering machine and still haven't heard from them. So my spouse had to go that day and find a bedroom suite that could be gotten right then because like I explained to everyone that I spoke with even when ordering the bed it was a Christmas gift for my 11 year old son, thank goodness I didn't rely on Ashely Furniture to do the right thing or he wouldn't of had a Christmas. I do not suggest this store at all! Horrible customer service, horrible quality furniture, horrible delivery, horrible over all! I only gave a star because I had to to leave a review!

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0% interest for 5 years^°

No interest for 60 Months^° - In-Store Only

On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.

^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.

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Ashley Store | Birmingham, AL 35244

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