Ashley Outlet Birmingham, AL (Trussville)

Bill did a great job. He is very knowledgeable and patient.

Jeff and Tyler were great. They stayed past closing and made sure we got the best price/service we could’ve gotten. Super excited to receive our things! Come check them out :)

Jeff was amazing and explained everything perfectly. Will definitely be buying!

Tyler

Good selection of couches. Would definitely recommend and Jeff was helpful in making my choice

Jeff was amazing

Good selection, Jeff gave great selections, will be back.

Jeff was great help in finding what I needed.

Cam was great!!

Cam and Tyler were excellent in the purchase of my new furniture

Tyler Ray was excellent with assisting us. Awesome buying experience. Highly recommend!

Ben and Tyler were amazing and they helped me find an amazing dining table

Cam is a good salesman

Bill was awesome to work with.

Go see Ben C. A great salesperson! Kind and very knowledgeable if you want a great experience I couldn’t recommend anyone better !

Dylan was wonderful and I really appreciate how knowledgeable he was. He is very good at his job and a very pleasant person.

Best furniture shopping experience we’ve had. Tyler Ray at the Trussville, AL store was GREAT.. All of our furniture purchases in the future will be with Tyler at Ashley. Thank you!

Bill Payton is a really amazing salesman He took the time to understand what we needed and found us the perfect couch for my family. He was really understanding and very kind. I would definitely ask him to find you something for your family

Bill Payton is amazing! Super nice and helpful, highly recommend asking for him to help you out!!

Bill was a great help. His service is excellent.

We had an Awesome experience! Tyler is the best! Extremely helpful, knowledgeable and friendly! Highly recommend!

Tyler was very easy to work with and went above and beyond to help with what we wanted! We were searching for a dining room table in a gray or distressed gray color. They did not have what we wanted. Tyler said “give me a minute” and came back with a picture of a gray table like the wood color we were sitting at. We said sold and he wrote it up.

Bill was so sweet and helpful on helping us choose the perfect bed

Bill did a great job

Ben was awesome

Tyler Ray is an exceptional relatable professional and very knowledgeable on the merchandise. I will definitely be doing more business with him. Please come and check him out. You will not be disappointed….😊

Tyler Ray & Payton Best in the buisness...

Great customer service from Tyler. The entire staff was friendly.

Bill and Payton were awesome!

had the pleasure of shopping with hailey jennings and she was fantastic! got everything covered and super sweet and helpful

Dylan was great

Cam have great customer service

I came in and was welcomed . Ben was great and helped me thru my own experience. Great store great people inside !

Tyler Ray is great!!! Very helpful, very personable. Ya’ll are lucky to have him!

The entire staff went above and beyond my expectations to get me exactly what I wanted. Special shout out to Ben and Tyler….you guys rock!

Cam was a great help from the time i walked through the door all the way through the checkout process. I will definitely shop with him again.

Jeffrey you did a great job servicing me today, the (leather) sofa was a great choice I appreciate all your time & help, kudos to you thanks!

Bill was very friendly. Had me in and out with a new sleeper sofa.

Jeffrey was very helpful and not pushy. I will definitely shop with him again.

Bill was an awesome salesman! I would definitely ask for him when you shop here!

My experience here was great! Jeffery was a great help in helping us decide what to buy, and Peyton did a great job helping us save some money. Highly recommend buying from here!

Jeffrey and Payton were amazing to work with! Jeffrey did a great job helping us pick out a couch and Payton helped us save some money! I’d definitely recommend getting furniture here!

Dylan was a wonderful sales associate! He really took care of us. Payton was a great help! Thanks, ya'll!

Tyler did amazing! Really helped us, and will be coming back!!

Jeff is awesome !!!! Love the service we got here will always be back in to look around.

Jeff, Cam were great

Jeff was really helpful! Thank again

Dylan and ben was a great RSA

Cam was very nice and helpful!

Bill and Peyton were awesome. Helped us every step of the way.

Bill and Payton were amazing on helping us get the perfect furniture for us! Highly recommend!

Cam was great!!

Dylan was extremely helpful and knowledgeable about the products we wanted purchased I would recommend you go check him out

Bill was awesome in helping with our choices!

It’s my first time purchasing at Ashley and Bill helped me to choose and get a best deal. He is the best!!

Great experience with Tyler!

I had a great experience at the Ashley Furniture in Trussville, and a huge part of that was because of Jeff. He was extremely patient, knowledgeable, and genuinely helpful without being pushy. He took the time to answer all my questions, made sure I understood my options, and helped me find exactly what I was looking for. You can tell he actually cares about his customers and takes pride in his work. If you’re shopping here, definitely ask for Jeff — he made the whole process smooth and stress-free.

The team at this store were so sweet. Jeffrey helped me with picking out a new mattress. I’m extremely happy with my purchase.

Cam was very professional. He is knowledgeable about his products.

Dylan really helped me out today

Tyler gave us a great price and even helped us pack it in our tiny sedan!

Tyler Ray was awesome getting us a mattress at a great price and was so kind and helpful!!!!

Jeff and Tyler were so helpful and friendly

Jeff and Tyler

Benjamin was very nice!

Bill did a great job helping me find what was in stock and what I needed for my new place! He was patient and calm. He explained in great detail about the warranty and delivery process. So glad I came here!

Cam took such great care of us here at the store. He really took his time to make sure we got exactly what we were looking for in our bedroom set!

My wife and I just needed a refresh on our couch and the Ashley Outlet got us hooked up! Huge thanks to Dylan here at the Trussville location for being super helpful and patient throughout the whole process. 🙏🏾

Bill did a great job very nice salesman

Dylan can sell water to a fish!! He is very persuasive and professional. Thank you

Dillion was excellent!

Cam and and Payton were great! Very helpful, friendly and courteous!

Dylan was absolutely amazing. I would recommend him to anyone. 10/10.

Dylan was wonderful go see him if you need some furniture he will take care of you

Dylan was great, definitely go see him when you visit!

Bill is awesome! He’s a great associate and very helpful.

Tyler Ray

Tyler Ray

Dylan was great

Dylan is a spectacular employee, going to send everyone to him!

Everybody was nice and friendly.

Bill did an awesome job!!!

Dylan did a wonderful job and was very helpful!

Tyler was great!

Jeffery was so helpful and had wonderful customer service go see Jeffery if you need furniture

Jeffery is very amazing and I would recommend people to ask for him, very helpful and knowledgeable on the product and willing to answer all questions that we had

Jeffrey did an amazing job helping us find our forever couch!

We cannot recommend Bill enough. He was so helpful and so personable. We will not purchase furniture from anyone else!!! He made the furniture buying process so easy for us and even threw in a couple of extras. If you’re looking for a great experience with great prices go see Bill at Ashley outlet in Trussville!!!

Cameron was great to work with today. Highly recommend working with him.

Jeff was a great help.

Lily was really great helping us out

Mr Bill was absolutely precious! So helpful and honest in finding the best deal on our furniture!!!! Highly recommend Ashley on chalkville mountain!

Bill did a great job. Very informative and friendly.

Dylon and his Boss was awesome . I’ll be back to purchase something else.

Tyler Ray was phenomenal today

Very nice, very helpful

Dylan was an AWESOME tour guide! I will be back and request Dylan!

Cam was a great help

Jeffrey was very helpful.

Bill Brown and Payton did a great job!

Bill did great

Jeffrey was incredibly helpful and very kind and informative. Will definitely be back to do business.

Bill and Forrest was great customer service and manager I will be glad to recommend to anyone,,,,,,,,,

Bill and Forrest was great to work with and had the best customer.

Dillon and Tyler did a great job

Tyler and Dylan were both fantastic! Helped us with everything, stayed late to finish the transaction, and helped us get our most bang for our buck.

If you need assistance in the store, Lillie can help. She is great and very helpful!

Ask for Lily! She’s the absolute sweetest and very caring about what you’re looking for!

Bill is amazing

Had a great experience! Thanks for all the Help !

Mark was awesome! Got exactly what we came for with no hassles and even got a better deal than expected.

Jeffrey was amazing. He was full of knowledge and very helpful. I appreciate that. It was great doing business with him.

Bill did great!

Cam, sales associate and Tyler, the manager were friendly and professional. Made the process of buying quick and easy!

Mr. Bill and and Tyler and Payton. Were simply amazing. Great customer service.

Lily was super helpful when we were buying our new furniture!

Bill & Payton did AMAZING for me today!! I got a bed set & mattress/box springs & mattress pad & all in my price range!! THANK YOU SO MUCH

They salesperson was very courteous and helpful from the moment I walked in the door and was very thorough with the whole process.

We loved dealing with Cam. He was very knowledgeable about the products. He was so easy to work with.

Bill was awesome! Very helpful!!!

Mark was so great and provided great service.

Mark was an amazing salesman! Very helpful!

When u come to Ashley Furniture Outlet come see Mr. Bill the sales associate. Outstanding Salesperson.

Bill was a very helpful salesman, we purchased a sofa and loveseat and are very happy with our purchase.

Very helpful and good prices from Bill and Payton! Super helpful and not pushy!

Great experience! Jeff was very friendly and helpful

Bill and Tyler did an excellent job with my furniture purchase

Bill and Tyler were very nice and helpful!

Bill helped us out today for pillows and a bed frame. He was great! Very kind and accommodating! 10/10 sales associate.

Mr Bill Brown is so helpful! Very enjoyable experience. Thank you!

Tyler Ray was very helpful in the purchasing process.

Lilly was amazing! Great service! Highly recommend

Mark

Cam was very patient and A great salesman He never fails to impress

Tyler Ray

My experience was astounding! I was looking for a couch for my new home and Lillie was so patient and supportive with my decision. I will return to this location again!

Lillie was so insightful and sweet during my visit. She deserves a raise!

Dylan is one of the kindest and most helpful salesman I've had the privilege of working with. I wish him all the best. Hope to see him again

Tyler Ray

Bill was very nice and very helpful

We visited three other furniture stores before coming to this location, and the difference was immediately noticeable. As soon as we walked in, we were introduced to Bill, who was absolutely wonderful to work with. He took us straight to exactly what we described we were looking for and provided clear, honest facts about the pieces without any pressure to buy. Bill answered every question confidently and made the entire experience easy and enjoyable. I highly recommend asking for him if you’re shopping for home furniture. Thanks again, Bill!

Tyler was awesome.He was very transparent and great with his customer service skills

Bill is so nice and sweet !

Lily was awesome very helpful!

Me and my twin sister enjoy Dylan and Tyler patience and sweet. They was helpful and make sure what we got

Tyler Ray

Lillie , Patton.and Bill was very helpful with helping us get a sofa to fit our room awesome place to get the furniture you need highly recommended

Lillie and bill was great to work with

Bill was AUsome in helping us find the right sectional!! Great service and with a smile!

Bill was excellent. He gave us the info we needed and let us have some space to actually look.

Bill was such a helpful salesman and helped me find exactly what I was looking for! This was a great experience for my first furniture shopping trip.

Everyone was nice. I was greeted by Dylan who is a nice sales rep and knew exactly what I needed. I went in searching for new furniture for my office. If you're looking for some decent prices this season go to Ashley and ask for Dylan.

Buying furniture can always be challenging because you want the furniture, but don't want to have to deal with pushy sales individuals. That's where Mark Bogan gets an A+. He is incredibly kind and funny and patient and answered every question we had about the furniture we were considering. Having spent so much time in a service industry, myself, it's so nice to cross paths with someone doing it right. If you visit, please ask for Mark. He will take care of you.

Bill did a good job

Tyler is a pretty cool guy. Definitely coming back because of him.

I loved Tyler and Payton they was so helpful and nice , i don’t recommend going anywhere else pls come see them !

Friendly associates and service 😁

Lilly was very helpful showing me the inventory that was available!

Very helpful & courteous. Very pleasant experience, which speaks volumes for this day & time. Thank you Lillie for all your help.

Lillie was very helpful and kind!

Tyler Ray was great, very explanatory and helpful in our process. Would recommend!

Tyler helped us out greatly

Tyler Ray 👍

Tyler ray 100% amazing!!!!

Tyler Ray was awesome! We appreciate the help purchasing our couch.

Lillie was awesome

Great service, extremely quick and professional staff. My husband and I arrived to the store shortly before close. We were not rushed and we were treated very politely! We would definitely shop here again if needed in the future and we found the perfect recliner for our nursery!

Lily did a great job making our process peaceful and transparent.

Cam delivered amazing service. He was knowledgeable and offered detailed information about the furniture.

Lilie was great to work with ! Smooth purchase

Jeff was amazing help🙌🏽 ask for him

jeff was a great help

Ask for Tyler!!

Tyler did an excellent job. Service was great!

Bill was great. He helped us every step of the way!

Mark was great!

Payton and Lilly were very helpful with my purchase!

When to Ashley Outlet to purchase living room furniture and the customer service was great, the time spent there went well. I will recommend them to anyone looking to purchase furniture.

Cam was marvelous. He met us at the door and helped us through the whole process!!

Just bought a new recliner from Cam at Ashley furniture. Cam provided fantastic customer service and helped me select the perfect chair. It was a great and stress free experience! Go see Cam for your furniture needs!.

Jeffrey was an amazing help

I originally gave this store a good review because the customer service at the time of purchase seemed great. However, the experience on the backend of the sale was the complete opposite. I ordered a bed over a week before my move-in date and was very clear—multiple times—about the exact date it needed to arrive. I even confirmed it with both the store manager, Peyton, and my sales representative, Bill, at the Trussville location. One day before move-in, I received a call from headquarters informing me that my bed wouldn’t arrive until several days after my scheduled date. This was extremely frustrating, especially after making sure the store had the correct date from the very beginning. The manager only offered $50 off a $1,000 purchase, which honestly felt more like an insult than a courtesy considering the inconvenience and poor communication. Save yourself the trouble and avoid this location. They do not follow directions, are not organized on the backend, and the lack of accountability is disappointing.

Mark was very knowledgeable and helpful while looking for a couch to fit our living room! Thanks Mark!

Bill did a great job helping us get our new sectional !

Tyler Ray was very knowledgeable and so helpful!

Tyler Ray Awesome

Mark Bogan rocks!

Tyler Ray is #1!

Lillie, was a HUGE help! She’s very knowledgeable about current and discontinued styles.

Cam was so helpful!

Salesman was very pleasant and helpful. Selection was nice. Thank you!

Excellent service from Bill!

Bill did a great job!

Tyler and Jeff killed it!

Tyler Ray was amazing!!!

Mark was great!

Jeffery was an amazing help, Customer service 10/10!!!!

Dylan was a terrific help!

Tyler Ray and staff were terrific from the time I walked in the door until check out. Wonderful experience! I will be back!

Tyler Ray the man to ask for!

Staff was helpful. Quick service and didn’t feel like I was hassled. I would shop here again.

Bill has a pleasure to deal with. He is not very pushy and very personable.

Bill was very helpful and easy to deal with.

Bill did a great job!

Cam W was very courteous and helpful. He is going to be a asset to your business

Dylan Gray was super respectful, patient and provided all around great customer service today. Go see Dylan Gray today!

Tyler is awesome and very knowledgeable!

Tyler Ray

We found what we needed with Cam's help. Thank so much!!

It was a pleasure speaking with Bill . I was just in the store browsing

Mark is awesome!! He helped me determine just the right table for my family!!!

We stopped in the Trussville store during our search for a new mattress and we ran across a very sweet salesman, Bill Brown. We were impressed by his knowledge as well as his overall attitude. He was not pushy with the sale and wanted us to be informed about the purchase we are entertaining. We did not make the purchase today due to wanting to do a little more research on the products we are currently looking at for our master bedroom’s new mattress. Mr. Brown gave us his card that included his personal cell number so that as we are shopping we could reach out to him if we had additional questions and to also schedule a time for the purchase. We will definitely be seeing Mr. Brown for the purchase of our mattress.

We love visiting Ashley’s furniture store in Trussville. If you have an opportunity, please ask for Bill Brown. He is very professional, friendly, and not pushing you to purchase anything.

Jeffrey helped us find the couch we were looking for! Attentive and helpful with the differences. Will be using him for our actual purchase once we do!

Jeffrey was very helpful and professional! He answered all our questions and helped us decide on the couch we wanted!

Lillie was a very helpful

Bill was extremely helpful! He was great with my five year old tag along as well!

Lillie Newell was very nice and helpful!

Mark and Lillie were great!

Jeff was amazing help, 10/10 definitely recommend🤍

Lillie newell was very helpful todayy!!!

Bill Brown was not only very helpful but he went put of his way to help us. Definitely earned my business for any furniture needs.

Bill Brown did an amazing job. Will be going back for any further business with him.

Bill was awesome!

Bill brown did a wonderful job !

Camron was very polite with phenomenal customer service and professionalism. Great work Camron

camron was a really good help to me in my mom he definitely deserves a 5 start

Mark Bogan was awesome

This Gentleman was AWESOME!! Soon as I walked in very helpful, respectful, polite, and patient! I will come back just because of the customer service!

I had a great experience at Ashley’s Outlet thanks to Mark. He was patient, knowledgeable about styles and materials, and helped me find exactly what fit my room and price point. He double checked measurements, explained warranties clearly, and kept the entire visit stress-free. If you go, ask for Mark you’ll be in good hands

Bill was extremely helpful and a pleasure to work with while I was searching for a couch!

Dylan was absolutely amazing. He’s knowledgeable, patient, and innovative. He gave a first-class service. Ashley found a great asset in Dylan! You go, Ashley and Dylan!

Bill did a good job

Mr. Bill was amazing! He was helpful as soon as we entered. He was knowledgeable and helped with our decision, while also allowing us the space to look without feeling pressure to purchase.

Amazing service from Cam.

I had a great shopping experience at Ashley! Jeffrey was an amazing help and went the extra mile to make sure we got exactly what we needed. Was happy I came in and I'll be sure to make them my first stop next time.

Jeff was wonderful help and he was fast services

Cam was Great!!

Tyler Ray

JEFF WAS A BIG HELP ! GREAT CUSTOMER SERVICE ! THANK YOU JEFF

Great experience with Tyler! Very knowledgeable, gave honest opinions on sofa and recliner options. Easy transaction. Can't wait to get our new sofa and recliner.

Bill Brown is a great salesman and a very nice man

Tyler Ray is an amazing salesman. He explained the furniture, policies, & delivery process in a detailed & comprehensive manner. Excellent customer service! Thanks

Thanks so much to Lillie who helped me find what I needed!

Lillie was great! Found exactly what I needed.

Great service from Lillie!

Jeffrey not only great help he was also polite and very patient with helping us find the right furniture.

Good selection of furniture. Jeffrey was a great help

Thank mark for fantastic 5 star service from the second we walked in the store!!

Mark was fantastic and had an answer for every question!

Had an amazingly dope time picking the sickest most fly furniture w that chick Lily, so cool

Bill was great!

Cam was great!!

Tyler Ray helped us in store today and was phenomenal! He showed us several mattresses that addressed all our needs. Highly recommend Tyler to anyone looking for furniture or a new mattress! He has a great personality too! Excellent experience!

Dylan was a wonderful representative

Mark was a HUGE help, super satisfied and cannot wait to come back.

Tyler was super helpful and helped us get a great deal!

Mr. Bill was fantastic to work with. A very nice individual who was very knowledgeable.

Bill is the best! So helpful and kind!

Mark did a great job from first contact by phone to meeting us in the store.

Jeffrey was wonderful! He was patient with my questions and knowledgeable about the the options. He helped me find exactly what I needed

jeffrey was a wonderful help

Bill did an amazing job!

Tyler Ray was wonderful. Really knowledgeable and helpful.

wonderful!!!!

Jeffrey was an outstanding help! Nice warm welcome and great attitude! I’ll definitely be back!

Attentive helpful and great customer service. Pleasant buying experience.

The staff (Lilly and Stephen) were very friendly and helpful

My wife and I had a great buying experience with Jeffrey. We made several trips before we bought. Jeffrey was patient, helpful, and great to work with

Very attentive knowledgeable and friendly.

Very professional service. Salesman was very knowledgeable about the product.

Dylan was wonderful and very helpful...

Sales Associate Tyler Ray

Very helpful and accommodating staff!

Had a great experience with Bill Brown here!

Very friendly and helpful team. Found exactly what I needed at a great value.

Great experience at Ashley Outlet. Cam was very helpful and a pleasure to work with!

Bill was great! Helped me secure the perfect recliner!

Great selection of furniture and anything else you need for your home. I was helped by Cameron who was very knowledgeable and great

We had Tyler and he was amazing. very helpful, took an hour and a half of his time on us and helped us get the best deal possible on our new bedroom.

Cameron helped out me and my husband pick out an amazing mattress and bed. We appreciate the patience he had with us, as well as his knowledge in the products.

Dylan was wonderful.....

Bill was very helpful and knowledgeable about products. Bought mattress

Mr Bill was the best!!

Marq was fantastic!! Come see him to get the best deals on furniture

Lilllie and Dylan were amazing! made the entire process super easy! the friendliest people too! if you are in the market for all types of furniture come check this location out! the hospitality the funniness is top tier! they made me feel at home and walked me through the entire process step by step! even the sales manager Steven was funny and great to get along with! amazing atmosphere! 🥳

Dylan, Lillie, and Steven were absolutely fantastic! They got us a great deal on our new living room set! I’m so happy with the outcome, I’ll definitely be back here for my dining room and bed room sets in a few months!

Tyler A. was very helpful. Got in and out with a new couch. :)

Bill was great! Super helpful with our purchase!

Bill was a treat to work with!

Mark at the Trussville Ashley Furniture Outlet was amazing and helped us outfit our living room with so many amazing pieces! Thank you!!

Great job and very helpful

Jeffrey and Steven were fantastic. They helped us work through the application process and order a sectional that met our needs.

Jeffrey Haygood gave me an awesome customer service when my husband & I were in need of a bedroom suite we decided to go to Ashley's Furniture Outlet. I am glade I did after all what a great experience everyone was great.

Mark, was so good to us! We were able to get approved for what we wanted and got a discount. He also took his time to help make sure all information was correct before telling us. Would recommend!

Came a week prior with my gf to get some stuff for her place and spoke to a nice gentleman called Dylan. He gave us some great recommendations to match her apartment n was rlly polite and friendly with the two of us.

Dylan was professional, amazing salesperson. 10/10 eased my worries about a sofa set. You should come in and see this guy.

Time we walked through the door Lillie Newell was spot on. She was very friendly and knowledgeable. We really didn’t think we will purchase anything today; we actually were just looking. Lillie helped us out tremendously and we said WHY NOT? Tomorrow isn’t promised.

This probably deserves a 4 star on appearance, help, sales people & selection. I gave it a 3 because the prices are too high. I visited many furniture stores over 2 weeks. I didn't buy from here even though there was a couple of beds I liked. I am not going to hurt this location by announcing where I purchased from, but it is in my Google post of furniture stores. They do use Synchrony bank here to finance & it is a good company that gives you long term financing with zero interest. I have a Rooms To Go account with synchrony with a 10k limit & no, I didn't buy there for the 1st time in years because their prices were to high also. Do your homework & shop around before you buy!!

They were great to work with!

Bill was great to work with. I had a very good experience and I am very happy with the price and quality of their selections.

Dylan was great salesman with helping with the furniture

Dylan was salesperson with helping pick out furniture

I would like to thank Mr. Mark and Mr. Steven for assisting me this morning my experience was second to none. Thanks Malcolm

Tyler and Bill took care of us. They answered all of our questions about a purchase of ours. Thank you team!

Mr Bill was extremely helpful pointing me to a new chair and a half. I certainly appreciate all his help.

Went to pick out a couch and a 3-Piece table set and it was a very easy process. Jeffrey helped me out and he was super helpful and nice. All around good experience.

Dylan was good salesperson with helping picking out the furniture and he had good customer service towards me when I came in the store.

Mark was very pleasant and helpful!

Mark was amazing so.patient and helpful. Definitely a 10/10.

Tyler Ray was great help with my future home purchase! Would definitely recommend him to help explain everything and take great care of you!

I stopped by Ashley Furniture just to look around, and Dylan was amazing! He was friendly, patient, and very knowledgeable about the different styles and options. He answered all my questions without any pressure to buy, which I really appreciated. The store was clean, well-organized, and had a great selection. Thanks to Dylan, I’ll definitely be coming back when I’m ready to make a purchase!

Dylan was very helpful and knowledgeable! I was indecisive, and he helped me choose my favorite sleeper couch. I highly recommend him and this store, 10/10!

Tyler Ray was great!

Bill was very helpful and knowledgeable!

Bill did a great job!

Friendly, knowledgeable experience! Highly recommend visiting Bill for furniture.

Outstanding Customer service!

Good customer care

Dylan was great salesperson and he helped pick out my couch for living room

Tyler was exceptional in helping my husband and I find our new mattress. Highly recommend asking for his assistance when shopping this store.

Jason Curtis gives great service, thanks for everything, Jason

My salesman Lilie was fantastic and went above and beyond for me! I can’t wait to come back and get more furniture.

Great service. Our rep was very helpful in helping us pick out a couch.

Shout out to Dillon, Tyler, and Steve for accommodating me so well. I came in with a large purchase, they were very professional, helpful, and fit my budget!!! Will be back ti purchase more as I’m furnishing my new home!!!

Jeffrey H. was terrific! Would definitely buy from this store again!

My fiancé and I worked with Tyler on buying our first couch together! He was the BEST! So informative and helpful walking us through all of our options! Highly recommend working with him and shopping at the Ashley Outlet in Trussville!

Tyler was very helpful in getting us a couch for a great price!

Update: The store never responded back to the email I sent and I added photos showing the wood bug holes in the legs and back of the chairs. I went to Ashley thinking I would quality and did not get even close. Very disappointed. Spent $2000 for a kitchen table and coffee table. After taking 2 months to get in stock, I drove an hour to pick up to find out it was not assembled. Who sales a table not put together? I open the first box only to find it was damaged also. The store attempted to refuse the return. YES they REFUSED the return! Customer service actually told me I was just out the full amount because I didn't open the box within 24 hours and "we are covered, you signed a receipt so yeah, it's your fault you're out". It was not until I informed the manager forest, that the consumer protection act will protect me from paying for it if I drop it back off to them that they finally agreed to come pick it up ... With a charge! Fine, $200 dollar lesson but better$200 then the $10,000 I had budgeted for the furniture in the house. Be very careful if you try to do business with this store. It was a VERY DISAPPOINTING experience. I have not opened the other boxes because I was so disappointed with the experience so far. I don't even want to deal with it anymore. Worst customer service experience ever, could have been fixed with a replacement and offering to come assemble furniture. (Hell, I would gladly pay for assembly if they had offered it... I was told they only have delivery) so now I'm paying for"delivery" for them to pick it up because it's crap merchandise. Such a horrible experience when there is a problem. Do NOT shop here if you want QUALITY merchandise or people that stand behind their products because I am getting NO help from these people. Guess you only get a response of you give a "five star review"... Just proves my point, they don't care! The federal “Cooling-Off Rule” gives buyers three days to cancel certain purchases

Sir was extremely helpful!

My sales person, Lillie , was a very helpful and knowledgeable salesperson. Will work with her again.

Dylan was a patient; knowledgeable and pleasant guide to me. I will be back

Tyler was great! Made all the options work for us.

I had a wonderful shopping experience and Dylan was so helpful.

Stopped by on Monday and was greeted right away by Lilly. She was friendly and made the experience easy. They were having connection issues, but she called the next day with the information I needed. When I went back to order, she was just as helpful. Plus I ended up with an affordable couch that I love 🐱🐱🦎

Tyler Ray was amazing! Super helpful, professional, and went above and beyond to make sure everything was taken care of. I really appreciate his help—highly recommend!

Mark definitely made furniture shopping easier. Make sure to look out for him with anything !!

Loved it!! Mark was amazing. Definitely worth shopping at.

Jeffrey was amazing and made our experience so easy! We are loving our new living room set!

Tyler Ray was such a big help. I’m so thankful.

Mark was very helpful! Good experience overall

Dillon was a great help with helping us pick out a couch

Marie was very helpful and helped us find our dream bedroom set!

Great location and good furniture selections. The associates were very helpful.

Bill and Forest were great! Definitely recommend this location!

Mr bill is very helpful

Mr bill is fabulous. Very helpful & patient helping us find what we needed

Worked with Tyler Ray when purchasing a sofa. Excellent service all the way around. I will absolutely work with Tyler again on all future purchases.

Mark and Steven were awesome. Had everything set up and paid for in about 10 minutes. Great service!!!

Tyler was very knowledgeable and had the best personally!!! I will never use another sales person. Great experience!!!

Tyler has been great to work with. Thank you!

Bill and Steve were extremely helpful and patient! Steve went out of his way to get me the best deal and Bill was very kind and patient.

Tyler Ray was Aweaome and handled what we needed.

Mr. Bill was astonishing! He helped me choose the perfect furniture to make my house feel like home! Thank you Mr. Bill!

Mr. Bill was amazing! He made sure we were taken care of!

Tyler Ray made us feel every comfortable in the store and understood every need we had about purchasing a new couch!!! He felt like we were talking to an old friend!! I would highly recommend going to the Ashley Outlet in Trussville and have Tyler help with any need that you have!!!! 5 star employee for sure!!!

Tyler Ray was extremely helpful with choosing our new couch. He was an excellent sales associate!! Super friendly and honest service

Dylan and Lilly both helped me with my purchase and Dylan was super patient with me as I changed my mind two or three times. All of the staff was fantastic!

Marie was awesone....

Great experience overall from management down to our sales associate Tyler Ray

Lillie was very humble, honest, and helpful she pointed me in the right direction and gave me the best insight for what I was looking for. 10/10 will return for sure.

Tyler Ray

ASHLEYS outlet in Trussville was great, Dylan worked with me and he was fantastic. He was and very patient and I didn't feel rushed. I highly recommend!

Had fun shopping with Mark today. He got me setup with exactly what I wanted. Thanks so much!

Marie was fabulous!

Lillie is the perfect designer !!!

Lillie made shop Ashley a pleasure! She was pleasantly easy to work with. I would recommend this store and Lillie to other customers! Thanks!

My son and I were shopping and comparing price and value for several different pieces in our home. Marie warmly welcomed us in to browse and seemed genuinely interested in our purchase. We will look for Marie specifically, when we return.

Bill was Amazing! Best thing since sliced bread! Extremely helpful and knowledgeable and helped me find exactly what I needed! 10/10 recommend Ashley outlet and ask for Bill!

Today I was helped by Dylan. He was absolutely amazing. Very knowledgeable.

Bill was great! We stopped in several stores before the outlet and got “mixed quality” service, but Bill earned our business with no-nonsense business.

Lillie was great!

Excellent service from Marie she helped us find the perfect kitchen table and chair set! Highly recommend coming in and working with her

Lillie was great. Got me exactly what I was looking for

Bill is better than sliced bread!

Marie gave us all the useful information we needed. Very helpful.

Marie was friendly and professional. Great experience.

Mr. Bill was super. Thank you!

This place has amazing items and great prices. Marie was very helpful. Definitely coming back!

Marie Mitchell was our sales associate and she is awesome! Marie was very patient with myself and husband and she also gave us a really good deal, thank you Marie and the Ashley Furniture team.

Bill Brown did a great job!

Cleo was great! He was very helpful and nice to me and my mom while we were shopping for an end table

Mark was personable, and I didn’t feel like I was being pressured into buying anything. Can’t wait to get all my new stuff delivered

Bill was great, go see him if you need something

Great customer service and wonderful deals.

Marie was wonderful! Full of helpful information!

Marie was a great salesperson! She walked us through all the bedroom suites and answered all questions. Would definitely recommended her

Marie was very helpful!!

Dylan, mark, Forest Lillie, and Donald were amazing staff! They took their time to work with us and help us find what we need!! I would definitely come back they have amazing options.

Bill was so helpful during our visit today. We look forward to continuing to purchase from him in the future as well.

Marie really helped us narrow down the fabrics and style for a new sofa. We aren't ready to purchase just yet but we will be back to see her for sure.

Mr. Bill was GREAT. VERY POLITE.VERY ATTENTIVE TO WHAT WE WERE NEEDING.

We were greeted by Dylan as soon as we walked in. He was so helpful and knowledgeable about the dining room table we chose. He was patient as we walked around the store looking at the other furniture pieces. Everyone was friendly! We love the table we chose❤️❤️

Dylan was awesome! He was very friendly, listened to what we wanted, and got us the deal we needed. If I need more furniture, I will definitely be calling Ashley furniture and asking for Dylan.

Bill was kind, attentive, and knowledgeable! 5/5 stars easy!

Bill was the best salesperson, helpful, kind and a listening ear to all of our wants! Highly recommend this Ashley location!

Lillie was awesome!

Lilly approach me as soon as I entered the shore and showed me the item I was looking to purchase. She was extremely knowledgeable and friendly. I plan to return to buy the bedding later today.

Bill was so helpful. Great experience

MARIE was very knowledgeable and friendly

Dylan was so great helped us find our dream sofa! My wife and I are so happy!

Cleo was awesome! So kind and helped us stay within our budget. He went above and beyond to help us. Great experience!

Mark at the trussvile store was very helpful and nice

Marie Mitchell is knowledgeable, friendly and very helpful.

Customer service superb Lillie Newell

I recently purchased a bedroom set from the Ashley Outlet store, and I couldn’t be happier with the experience—thanks to Dylan! From the moment I walked in, he was welcoming, knowledgeable, and genuinely interested in helping me find the perfect set for my space. He took the time to explain all the options, answered every question with patience, and made sure I felt confident in my choice. Dylan’s professionalism and friendly attitude made the entire process smooth and stress-free. He went above and beyond to ensure I got a great deal and that everything was delivered on time and in perfect condition. If you're shopping for furniture, I highly recommend asking for Dylan—he made all the difference!

Lillie Newell was very helpful and very sweet helping my mom.

Bill was very helpful and professional!

Super nice and helpful! Very patient with me as I decided. Love my new recliner. Thank you, Dylan.

Great

I recently had an amazing experience purchasing a new couch for my living room 🛋️. Marie Mitchell and Forrest were incredibly helpful throughout the entire process, making sure all my needs were met. Their expertise and patience were greatly appreciated as I navigated the various styles and fabric options. 💯 I'm so happy with my final decision, and I can't wait to enjoy my cozy new space. 🙌 I highly recommend visiting the store for a top-notch shopping experience with fantastic customer service. 😊 #NewCouch #HomeDecor #CustomerService #HappyCustomer #LivingRoom

A great experience is a serious understatement! We knew as soon as we walked in we knew what we wanted and Marie Mitchell was incredible, she made the buying process so easy and seamless for us! When we had questions, and concerns she was very honest and straight forward, no beating around the bush! Forrest the store manager was also very helpful during our experience and provided extra assistance! We are very appreciative of all of their help! We are starting fresh from the beginning and this was one of the major check marks for us, we would definitely recommend Ashley Furniture Outlet to anyone, and will definitely visit again when we need more furniture! Thank you Marie and Forrest for your help! 1 Million out of 10, would definitely recommend😊

I had a great experience at Ashley furniture. Bill was great kind and he welcomed me and my family well

Bill was a great help! Can’t wait to come back and pick up our sectional!!

I had an enjoyable experience at Ashley with sales representative, Marie Mitchell. She greet me with a smile & answered all my questions.

Lilly was very helpful, patient and informative with all of the questions i had!

Lilly was very helpful!

They have quality furniture. You pay a little more, but it's worth it. For items that will last a lice time . They also have items they put on weekly sales on line totally worth following

Bill did a good job

Bill did a great job and was so helpful!

Great service with Bill. Looking forward to delivery of chair.

Lillie is the best! I have been in several times. She answers all my questions. She doesn’t rush me! She is very professional! I will be back and ask for Lillie again.

Bill was fantastic today!!!! We will definitely be back to see him!

I love going to this store. Lillie is the absolute best! She is very professional and knowledgeable about everything. She answers all my questions and takes time with me! When I come back, I will definitely ask for Lillie!!

Lillie was so kind and helpful.

We purchased furnitures from Ashleys for our daughter. Buying furniture is never easy, but we were pleasantly surprised. Lillie, Newell made every purchase so easy to figure out and was so knowledgeable.

Bill Donna I standing job very professional knowledgeable and courteous.

Marie and Forest were very good help. Will be back if we ever need anything in the future.

Marie is so awesome!! She helped us so much. Forrest is so helpful also.

Great experience, Marie was great!

Thanks Dylan for your help and great smile.

Maria Mitchell tried her very best to get me approved for a mattress. Even though I was denied she was sad about. Great attitude and a great person.

Dylan Gray, gave outstanding customer service, and quality tips on up keeping my furniture!

Dylan help me out he was a nice person

worker name Dylan help me amd was so nice and sweet

Dylan helped me find some pretty great choices of some furniture that I was thinking about getting. The customer service was very great. I highly recommend him

Nice place, just not a lot to choose from.

Bill was wonderful and very informative which was so helpful when making many decisions!

Great selection

Marie was awesome, id ask for her in this store

Visited the other day on the hunt for a new couch, and I was instantly greeted by Mark! He was very friendly and got to work quickly to help me find what I was looking for! Will definitely be back in the future, great customer service!

Marie Mitchell was very friendly and helpful in looking for a couch.

Marie Mitchell was very helpful to us and explained the differences of the fabrics and the sturdiness of each piece of furniture we looked at. We will return and will ask for Marie.

Lillie was very helpful!

Lillie was very helpful and informative.

Bill was great. Honest and a good price 👍

Bill Brown did an excellent job of showing us around finding out all the information and helping us make a decision

Marie was super helpful and knowledgeable!

Dylan was very patient with us. We needed a special thing his was great

Mark was amazing and so helpful, highly recommend!

Hi there I'm here to say that I was pleasant with my visit. They had a helper named Dylan I believe he helped me find a nice piece of furniture I had my eyes on.

Mark was very helpful

Mark is great!!! So easy to work with!!!

Bill was very kind by greeting us at the door and helping find exactly what I was looking for.

Bill provided excellent customer service!!!

Ms. Lillie was the best! She helped me and answered all of my questions

Bill did a wonder job helping us and answering our questions.

Bill was very welcoming and helpful energy was good and he did a great job

Bill was such a help! Definitely would work with him again

Such a great hardworking team!!

Dylan was such a great help at helping me find the item I wanted.

They had what we were looking for and Dylan was incredibly helpful.

I recently purchased a sectional couch and had an outstanding experience thanks to Lillie. She was incredibly helpful, knowledgeable, and patient throughout the entire process. She took the time to understand what I was looking for, offered great suggestions based on my space and style, and made sure I felt confident in my choice. The couch is going to look amazing in my home and is exactly what I need. If you're shopping for furniture, I highly recommend asking for Lillie—she truly goes above and beyond!

Bill was so helpful and very friendly. It was a pleasure doing business with him. We will definitely see him again when it's time to purchase more furniture. Thanks Bill!

Great service and help of finding things

Mark was so awesome, he greeted me, showed me to the area of furniture I was interested in and let me browse myself without being pushy, he checked in on me and was able to help with my questions and give his recommendations, even showing mattresses that I ended up loving!! I can't wait to go back and have him help me with my purchases when I make them!!

Salesman Dylan was a huge help with my needs. I purchased two matching beds for my daughters and he helped me find the perfect ones. They love them!

Mark always give exceptional customer service . If you’re looking for anyone to sale you some good furniture MARK is your Guy! He will NOT disappoint..

Marie is awesome 👌 go see her

Marie is the absolute sweetest!!!

Went to Ashley Furniture today in Trussville. Bill Brown was such a great help to us. He was patient, informative, and kind - not pushy at all. If you need furniture help, he’s a good one to help you!

Dylan is good sales with furniture couch

Me and my Daughter went into Ashley yesterday and we had Dylan help us. Let me tell you he was the chillest guy I have ever met. He showed me and my daughter the softest bed on plant earth. I'm grateful that he helped us find the perfect bed for my daughter. I will definitely be coming back.

Dylan was a very helpful employee, he guided me to the right places and gave me information about the sofa I wanted to buy. All in All this was a great experience for me and I will always come back here.

Dylan gave me great information

EXCELLENT service, unbelievable prices, beautiful furniture (and tons of it)… HIGHLY RECOMMEND!!! ☺️

Great experience very friendly very helpful and work me out a good deal! Marie was my helper

Initially, when I purchased from the Ashley outlet in Trussville I was excited about my furniture but as time went on I became very unpleased with the furniture as well as the payments. I was told that I would receive zero interest for 60 months however I did not. I was drawing interest the second month I was told that by TD Bank. Therefore my payments went from 35 to 140 dollars a month and not to mention the 40 dollar late fee so the actual cost of the furniture has been the same for a year never going down as I made payments. When I ask the store manager what happened they stated that my sales representative had been fired I guess this is why because she was given false information. My advice to future customers is that if u purchase something pay for it right then because if you finance it I guarantee u that u will have problems. SMH

Dylan was a wonderful salesman! Highly recommend!

Cleo was great!!

Cleo is amazing! Very quick and easy service.

LILLIE IS GREAT 😊 AMAZING AND CAN-Do attitude and very conservative and helpful with the order, so as the manager Donald.

We were very very pleased with Bill at the Trussville outlet! We have used him twice now!

Really great experience on both of our recent purchases! Bill was super easy to work with and made it happen for us on a couple couches and then on a full bedroom set during the Memorial Day sale! The outlet prices are so much better than the regular store, it really makes it tough to justify buying anything outside the Outlet. Overall, very happy customer!

Bill was very helpful and patient with me during my recent purchase. He was very professional and knowledgeable of the product line.

Bill Brown, excellent sales person to work with.

Wonderful experience with Bill at Ashley Outlet!

Cleo was very knowledgable and helpful

My sister and I went into Ashley Outlet today looking for a couch. Mr. Cleo helped us and let me just say he was amazing! He was such a great help, and really helped us understand everything about the couches. We ended up getting a couch and a dresser, and I can’t thank him enough for all the help! Highly recommend!!

My sale associate Dylan did a great job. Real helpful person

Bill was a great worker and helped us find everything we needed.

Bill Green was phenomenal l

We bought a mattress and a bedroom set for our guest room from Ashley's Furniture. Bill helped us out and made the process easy. He was friendly and knew what he was doing. Great service.

Bill did a good job he help us for today, thanks bill!!

We had a wonderful experience shopping with marie

Marie was very helpful!

Mark was great! We will be back because of him!

Lillie was excellent, and so adorable

Bill was very helpful and even gave us a test drive of a Tempurpedic mattress!

Ashley has a great selection of living room furniture. While shopping Lillie Newell helped to navigate the many materials, styles and bands. They turned a stressful shopping trip into something fun and educational.

I came in looking for a new bed. I was feeling very overwhelmed with the large selection and different types of beds. I spoke to a kind young lady named Lillie and she was super helpful in explaining everything and finding the exact right sleep solution I needed. These tired old bones have never felt better.

Lillie was a great salesperson. She took the time to help us find the perfect stuff for our small home.

A few months back, I purchased my son a new mattress set. Lillie Newell assisted me and I found the perfect one! At that time, I saw a complete couch set I loved too. I knew we were about to be ready to purchase. Ms, Lillie once again helped me by telling me of an upcoming sale that would benefit me. Last month, we finally purchased the couch set, and I couldn't be happier. She went above and beyond to make this an enjoyable experience, and I feel great about our investment!!

Marie was very knowledgeable and helpful when making decisions. I appreciate her and I will definitely be back again.

Mark was so helpful! Met us with a bright and friendly smile and helped us find exactly what we were looking for. He kept telling us, “I got you.” And he did.

Great service very freindly people

The service at the store was top tier mark helped us out tremendously and let us know all the details I’d definitely recommend shopping here

I had a wonder experience with mark he helped us out and did amazing

Dylan was an great sale associate and gave good advice on furniture

Dylan provided great service when I came to visit at Ashley’s

Mark was an Amazing sales man! He helped us so much and made the process easy and simple! We will definitely be back!

Sales associate Mark Bogan was very helpful and professional during my store visit. I was greeted upon entry and was asked if I needed any assistance. He displayed a friendly personality and excellent customer service. I will be back to do business with him when I’m ready to purchase.

Dylan provided good service and knowledge

Cleo was very kind and informative.

Great store and the salesman Bill did a great job. No pressure but was there when we needed him.

Very good selections and financing options available.

Very great people, friendly and understanding

Bill was very professional and warm. Overall, great experience!

Bill is very helpful

Great experience and customer service from Marie. Great selection and prices. Highly recommend.

05/17…. Cleo Cleo Cleo!!!! Top notch customer service from the time I walked in until the purchase was completed with no pressure applied. I highly recommend this location. This review is being edited as of 06/09…. Not to take anything away from the salesman I am still pleased with his service. But financing has fraudulently placed a second charge on my acct and as of today they claim to not see this charge on their system and has not been helpful at all to get this corrected. It was supposedly submitted to corporate as of 05/30 but I have not received any communication on their behalf. I contacted the store directly and was advised that it wasn’t reviewed .

Professional service and knowledgeable staff.

Mark Bogan was very courteous and helpful. We knew what we wanted going in and he made the transaction seamless.

Great experience. Bill was very helpful.

Marie Mitchell met us at the door with a very pleasant greeting and a smile. She provided good information regarding the furniture we were looking at and answered our questions.

Marie gave me excellent customer service and was very knowledgeable about the all the products. And helped me purchase a mattress.

Received great help and recommendations from employees, especially Dylan.

Dylan was very helpful today

Marie was very helpful

Maria did a great job.

Lillie was great and very knowledgeable.

We came in to look at furniture and Mr Cleo was very nice and helpful i recommend to find him when you go in.

This store is amazing. Mr. Cleo is super helpful and willing to go above and beyond. Definitely look for him if you go!!

I called Ashley’s furniture in Trussville to check on financing a living room set . Mr Donald told me to come in the store and was very informative , patient , truthful about the items in store . I was approved for financing and I actually got approved for living room set and bedroom SET!!! . A great experience . Mrs Lilly a sales associate assured me that all my items would be taken off sales floor and stored safely until I’m ready to pick up .

Loll I e was very t . I informing

Shout out to Mark for being so patient with me after being indecisive on picking out furniture for my living room.

Mark helped me find the perfect couch for my house! Can’t wait for it to be delivered!!

Mark helped us pick out rugs that will fit perfect with our current furniture! Will be back when we need new besets tho! Great selection and great pricing, and TOP tier customer service from Mark!

Huge thanks to Mark for getting my wife and I set up with our new furniture! Will visit him again in the future

We got the perfect dining set from Mark! Didn’t know what we were searching for at first, and he pointed us in the right direction! Thank you!

Mark was phenomenal and had an answer to every question we had!! Very happy with our purchase!! thank you Mark B!

Lillie is so patient and kind!! We will always suggest working with her.

Great experience with lillie

Marie was very professional. I really did appreciate her knowledge and help.

Cleo helped us find the right table at the right price. Thank you! Great deals here.

Very informative and helpful

Came to Ashley looking for a reclining couch, had wonderful help from Dylan in finding out what fit best with my home.

Bill was really sweet and helpful with my selection!

Professional, courteous, friendly & not overbearing. Would come back to buy from her again. Knowledgeable and able to answer questions with ease.

Best service in town ask for mark

If you are ever in the store ask for Mark he is amazing!

Bill is always so helpful when we come in there and always helps us find what we need!

Bill was awesome!

Cleo was great! Very knowledgeable, no pressure and ensured I got the pieces that I wanted!

Bill was very kind and greeted us when we came in. He let us look but was nearby to answer any questions we had. Good experience!

Lillie was Awesome!! Her explanations and ideas on room set up were amazing. Will be back after my house closing!

Lillie was very pleasant upon entry. She was very helpful and knowledgeable about their products. She was also extremely patient. I would highly recommend your visit her at the Ashley Outlet store in Trussville.

Cleo and Forrest were great and helped me find exactly what I was looking for at a great price.

Lily and Forrest are a dream team!! They are the best. Exceptional customer service.

Mark was super friendly and helpful.

Cleo was very helpful with picking out our new mattress. He was knowledgeable and very attentive to what we were needing and helped us pick out the perfect mattress.

Dylan was very helpful in our experience in Ashley today!

Marie was very helpful and provided a great shopping experience

Best experience at Ashley Furniture with Marie!

Lillie was amazing!! From the moment I walked in she greeted me immediately, she was so sweet and helpful the whole time. I was being a bit indecisive with my purchase, but she was so patient and understanding, making sure I find exactly what I wanted. I would definitely recommend friends & family to come and request Lillie! I found the perfect couch! Thank you all at Ashley’s for the help!

CJ was great! He was friendly and very helpful!

Lillie was amazing 👏

Cleo Van Horn was immediately helpful, very knowledgeable and answered all of our questions thoroughly and pleasantly. Everyone in the store we encounter was friendly and seemed knowledgeable. I would recommend Ashley Outlet in Trussville to my friends in the future for great service and great deals on furniture.

The best experience with Cleo 5 stars for sure Trussville location.. go check them out you will not be disappointed and be sure to ask for Cleo

Tyler Ray was great!

Such an awesome experience. Mark was a great help and got us exactly what we needed! Most Definitely recommend.

I appreciate Marcus assistance with helping me find the perfect bedroom suits with mattress for my baby girls at a great price with great quality.

Thank you Marie for your Awesome service!

We had a smooth transaction to purchase a dinning set with Marie's help. She answered our questions and helped up find the right piece for the space we were shopping for.

Great customer service , attitude was awesome very patient and knowledgeable. 😀😀😀😀

Cleo was fantastic!