Ashley Outlet
Open today: 10:00 AM - 07:00 PM
Ashley Outlet of Birmingham, AL is an extension of the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
At Ashley Outlet of Birmingham, AL, we create a simple shopping experience by bringing you the stylish products you want at a value you can trust. We are committed to offering you comfort at every moment, which means more than just comfortable furniture. It’s comfort with our team, trust in our simplified process, and the belief in our goal to provide you quality furniture at the lowest prices. No matter which Ashley Outlet location you visit, you'll find comfortable, durable products that won't break the bank and a quick and easy experience from shopping to delivery. Your home is more than just a house, it is your sanctuary. It’s where you enjoy spending most of your time because it is simple, functional and most importantly, comfortable. At Ashley Outlet, we celebrate being home with you. Our locally owned and operated Ashley Outlets are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Outlet showroom today!
Marie was a great salesman, liked her personality, very patient, we'll come back
Nice people great place to shop
Great experience. Lillie was very patient and kind with us while we decided.
We had a great time!! Lillie was very helpful and now I have the bedroom set I always dreamed of. Any questions I had she was able to answer. She's a very sweet person definitely have her to help you guys when you go in!
Mark was exceptionally helpful! Y’all go check him out!
This is our second purchase from this Ashley location! The staff is super friendly and very helpful. We loved dealing with Mark! Highly recommend!
Lilie was so sweet and professional
Lillie was so sweet and help… Thanks Lillie for your awesome customer service…
Very helpful and friendly staff, found just what we were looking for and gave us options for what we couldn't.
Mark was Very helpful and attentive to what I was looking for
Mark was very great and good customer service all the way around
I had a deeply disappointing experience at Ashley Furniture . After the company made multiple errors with my orders, I approached the store to resolve the issue. Instead of providing assistance, Angela yelled at me, blaming me for the situation. Her aggressive tone and lack of professionalism made an already frustrating situation much worse. Mistakes happen, but how a company handles those mistakes reflects its values. Customers deserve respect and support, not hostility, especially when the fault lies with the company. I urge Ashley Furniture to invest in customer service training for their staff and ensure better accountability for errors. This experience has completely eroded my trust in the company, and I won’t be returning unless improvements are made.
Mark was excellent, very helpful and insightful.
We had the pleasure of working with Cleo to find our perfect sectional! He had so many great recommendations and wanted to make sure we had time to try everything out and pick out the greatest fit for us! We are so happy with our purchase! Highly recommend Cleo to anyone looking to buy new furniture! Thank you!
Marie was the best. I give the whole team A+ on service and knowledge.
Great people to work with!
We had a great experience at Ashley. Lillie was very very kind, friendly and helpful during the process. 10 out of 10 for the stoee, manager, and Lille. We loved it!
Lillie, Peyton, and Steve were extremely helpful in my making my bedroom furniture and mattress purchase. From the moment I walked in Lillie was eager to assist with my selection and Steve’s mattress knowledge helped narrow down to the best mattress for my comfort. Peyton sealed the deal with making the purchasing process quick and simple! Will definitely be back for future furniture needs!
The store isn't the biggest but they have very stylish selections that are much more affordable than what we've come across. We've waited a year to furnish our new home and I'm excited to finally begin! And thanks to Mrs. Marie Mitchell for answering any questions I had.
Lillie was great on explaining our concerns on living room furniture. If your looking for furniture ask for her!!
We had a great experience here, with Cleo specifically! We furnished our whole house with the help of Cleo and other staff members, and he everybody’s expertise and kindness spoke volumes! We’ll definitely be back when we need to furnish another room!
Lillie was very helpful today while we were looking for pillows and another piece of furniture for our new home. Very well mannered and such a delight to deal with!
Lillie did an amazing job.
Cleo was great! He was super helpful and patient while I tested every single mattress on the showroom floor!
Lillie was amazing super good very helpful. The whole team was very fun and professional. Great store, well recommended!
Thanks Lillie! Great service, very fun people!
We had a great experience thanks to Mark. He took his time to explain and answer all of our questions. He was very kind and polite. Would certainly recommend him!!
Mark was very wonderful!!!! He was very patient, knowledgeable, and kind . I would definitely recommend him to family and friends!
Mark did wonderful!
Lillie was absolutely amazing! Very detailed and great customer service sealed the deal. Checked-out in less than 10 minutes
Great experience!!
Mark was Awesome!!!
Lille was amazing and very patient.
Lillie was awesome. She took great care of us!
Thank you for your help Lillie!!!!
Mark was amazing. He had great customer service.
Cleo and Lillie were both so very helpful and gave all the information. We highly recommend going and seeing both of them at the trussville location!! And Payton the manager is also great! We will be coming back to purchase more from them!
Mark was very helpful, he gave us plenty of space to browse and discuss our options on our own but was happy to jump in any time we had questions or wanted to see something different!
Marie very professional and sweet!
Great place! Mark Bogan gave excellent customer service! He was super helpful and friendly and made our experience easier!
Great experience buying furniture
Excellent service from Steven and Lillie
Fast and easy purchase
The service provided by Lily was excellent, and she did whatever it took to get me approved.
Lillie was extraordinary. She showed us many options & helped us make the right decision.
Mark was the best, thanks for everything.
The Customer Service that Lily provided was excellent, and she provided a very attentive service.
Cool environment. Sweet lady named Marie and super cool guy named Payton helped us feel right at home! In and out, quick and easy!
Awesome, quick service from Maria and Payton
LILLIE DID A GREAT JOB EXCELLENT HELPER SHE. I WAS GONNA GIVE UP BUT SHE KEPT GOING TILL I FOUND WHAT I NEEDED
Steven and Lillie were great!!!!!!!!!!
Marie help me with couches Excellent sales person gave me all the information I needed and come back to buy that couch. We will ask for her.
Great service from Lillie, super helpful and very attentive.
Cleo was very helpful.
Lillie was a great help to me and my mother!
Enjoyed Marie's help very much at Ashley's. She was very helpful and knowledgeable and cute as a button. Thanks Marie 😁 Go by and see Marie.
(Translated by Google) Lilliié was awesome! (Original) Lilliiɛ was awesome!
Lillie was great in helping us with everything. Super great!
Aaron was very helpful and polite. I really appreciate all his help.
LILLIE was super cute and helped us out so much.
Aaron was very attentive and helpful!
Aaron was fanstatic. If you need help while you are there ask for him.
Mark is wonderful! We were looking at reclining couches and fell in love with the next-gen sand style. We told him we had a couple more stores to check out and price match. He was very understanding and didn’t pressure us to buy anything. Needless to say, we came back within 30 minutes to purchase. Thank you so much Mark!
Mark was honest and welcomed us with great hospitality. He greeted us and then let us walk around and did not pressure us to purchase. Wonderful experience.
Mark made buying my chair a breeze! Thank you for the help and I look forward to getting the delivery 😊
Cleo was amazing. He understood exactly what I was looking for and found us the perfect table and chairs for our space. We will definitely be back! Thanks!
Super nice and so helpful with my purchase. Lilly and Marie are super sales ladies.
Marie was a great sales person!!
Aaron was super helpful and answered my questions
Marie was amazing
Great customer service
Lillie was great with a no hassle lots of help attitude.
Great customer service, Cleo & staff were amazing!
Aaron was fantastic
Keagan was very nice and knowledgeable!
Special thanks to Stephen! Very professional service rendered!
Great staff and customer service, treats the customer well,and names sure all questions are answered and needs are met
Aaron Tunnell is a very great sales person. He helped us find a great bedroom dresser and mirror.
Aaron did a wonderful job going over the merchandise. He explain the how important the right mattress is to getting a good nights rest and invited me to attend an invite only sale in the coming weeks.
Mark was a great help. He was very patient with me and not pushy at all.
Mark was very professional and friendly. Because of our experience with Mark we will be back for our next furniture purchase.
As soon as we walked in the door Mr. Aaron greeted us in upon arrival. He was very pleasant and patient. Overall great Salesman
Miss Marie was fabulous! She helped us settle on a sectional in no time.
Marie was so helpful! She was well informed on the furniture and helped us find what we needed
Awesome salesman and he was very knowledgeable on the products. Friendly and patient customer service! Definitely would recommend to others. Go by and see Mark!
Aaron was very knowledge & patient
Lillie, Marie & Mom / Pops & their child Payton were all amazing :) great customer service and dog friendly :) very friendly and feels like you’re going home :) def go to!
Cleo was amazing and very kind!! I’m so happy with my purchase and enjoyed my experience!
Very friendly
Mark was so helpful and kind!
Lillie was amazing and very patient as we tried to decide on furniture. She stayed with us every step of the way. Mark was also awesome in helping me measure everything multiple times and very patient as well.
Aaron was wonderful and very attentive.
Cleo was absolutely amazing and SO helpful! He got us exactly what we asked for and was not pushy at all. I would 100% recommend him to anyone looking to purchase new furniture.
Marie was wonderful. She took her time and explained everything to us
Aaron, did a phenomenal job of showing me around. I will be back
Aaron was very informative and knowledgeable of all the products. Keep up the great customer service!
Thanks for helping us mark! You’re the best!
Marie very rude and pushy.
Aaron was a wonderful salesperson today. Very informative and love his helpful attitude!
Aaron was a huge help with showing us around.
Great team! Kenny and Lillie were awesome!
Great experience with Lillie Newell. Love my new furniture. Thanks also to Kenny for easy check out.
Great service and very helpful.
Lillie was fantastic! We bought new LR furniture and she provided us with a no pressure, hassle free experience. Very knowledgeable and kind. Highly recommend!
Great Service Marie was awesome and very helpful
Very friendly people I had a great experience
They shake you down for alot, but it's worth it. Very friendly, and very nice people.
Lillie, is a pleasure to work with. Informative, knowledgeable, professional and kind. She's a great person.
Cleo was a great help in finding my 90-year-old father the perfect chair! Thank you again for all your help
Ashley is always great!! Thank you Marie for such great customer care. Quick and fast purchase.
Great experience with Cleo helping us through each step individually to get our purchase completed!! Very happy with the service and add on ideas we did not consider!!
Lillie assisted us and was fantastic. Process was simple. Great experience.
Cleo was fantastic! Very knowledgeable and friendly. Will definitely be back for more in the future.
Mark was extremely helpful! Very satisfied with out experience!
Did a great job, comfortable…
Immediately when I walked in Ms. Marie Mitchell, greeted me with a warm smile. I told her what I was looking for and she took me around the store showing me different things. She took her time with me and made me feel that I was a very important shopper. I really enjoyed my tour. I have bought a few pieces from your company. I will be back to make my next purchase from the Trussville location.
Marie was amazing! She helped us find the perfect furniture for our new home and made sure we were taken care of. Highly recommend this store and Marie’s customer service!
Mark was an amazing sales associate, he was very helpful and got me my dream couch!
Came looking for a coffee table and Ms Marie helped me find the table that matched my existing furniture for less. She was very helpful and the customer service was excellent. Thanks a lot Ms Marie.
I cannot say enough good about this furniture store, and particularly, Cleo. He will take care of you, even in a rush!! I will not shop for furniture anywhere else. Great team!!!
Cleo and Mark were great at helping me find what I wanted, I’ll be back for sure. 10/10 would recommend them!
Lillie was amazing. Patient and very helpful. More than happy to recommend her.
Lillie was amazing! Really helpful and friendly! Visit Ashley Outlet and ask for her!
Exceptional service
Lillie was amazing to work with. She showed us what we wanted. She was extremely patient. We will be back for the purchase once we are ready!
Marie was extremely inviting and welcoming. She was very knowledgeable about the furniture and prices. I will definitely be back to see her!
Lillie Newell She help us really good she was very nice
Marie Mitchell is a fantastic salesperson! She is honest, not pushy, and made us feel comfortable when deciding on such a big purchase. The store has a great selection with even better prices. Check them out!
Lillie was so helpful!
Cleo is awesome! Thank you so much for helping us find our dream furniture
Marie is amazing! She is so friendly and knowledgeable about all things furniture!!
Marie was very nice and helpful
Great pices! Quick and easy. Wonderful staff! Marie was a huge help! Will be back.
I visited the Ashley Outlet today And Cleo was so helpful and gave me a sleep demo it was so wonderful. I'm going back to get that bed. Thanks Cleo
Lillie was very knowledgeable and very helpful. Would buy from her again.
Had an amazing experience at ashley furniture trussville. Thank you mark for all your help and great customer service
Mark was amazing and helped us out tremendously. Will 100% be back
Lillie Newell was very helpful,knowledgeable an best of all not pushy but made herself available for our many questions.I will definitely recommend her to friends an family!
Cleo was great! He stayed near us, but he didn’t ask too many questions, pressure, or overwhelm us. Quick & easy process. I would recommend him & the outlet. There is a sofa for everyone here.
Sarah was very professional and helped us through finding what we needed!
I walked in the door and fell in love with a couch! Marie made me feel at home and Mark did a great job getting everything finalized for me! Great customer service sealed the deal! Lots of options for bedroom, living room and dining!
Sarah Odom
Marie was great
Lillie was helpful without being pushy. She gave us space to talk but also available for any questions we had.
Mark was great! Super helpful. He gave us the perfect amount of attention. Answered all of our questions but gave us our space. Ashley Outlet has great prices!
Marie was a pleasure to work with and assist us. She welcomed my wife and me as soon as we walked into the store. She stayed with us the entire time and was a very nice and helpful person. Thank you for being so real with us. James and Katherine Dye
We had a fantastic experience at this store thanks to Lillie! She was very helpful and patient, taking the time to show us the products we were looking for and help us comparing prices and making decisions. Highly recommended!
Cleo was lovely and very helpful during our visit!
Cleo was wonderful he was very helpful
Marie, help me find the perfect sectional! Thank you!
Mark was a great salesman, at the Trussville location he was very patient answered all my questions I inquired about. Upon finishing my sale the rest of the associates were interactive we had a great laugh about George he was not a real associate. I already seen what my next purchase will be. I have made purchases at 3 of their locations thus far. You guys keep the momentum going
Miss Marie was very helpful. Management did awesome job on my finances
Ms. Marie Mitchell was very helpful and patient with me, as I tend to take more time to make sure I am making the right decision on my purchases. She was very pleasant and easy to talk to and very knowledgeable about the products. Thanks to Ms. Mitchell from Wendy and Jaxon
Great friendly service and extremely helpful. I will definitely be coming back
Sarah was very helpful and helped me pick out the perfect chair.
Cleo was an amazing sale associate. He walked throughout the store with us and informed us on Ashley outlet deals etc. if you’re looking for furniture Ashley Outlet is the place to go and ask for Mr. Cleo.
Angelia and Lillie worked so hard for me and helped me get exactly what I wanted! They are are the best I’d recommend anyone to them and the outlet store!
Cleo is the man! If you need someone knowledgeable, helpful, and kind—he is it!
everyone there was super helpful and sweet. i would definitely recommend shopping here
Marie was very friendly and knowledgeable. We will definitely be purchasing.
Mark was so friendly and very helpful! So pleased!
Sarah at the Trussville Ashley Outlet Store is ABSOLUTELY the best. She was a definite pleasure to deal with during our recent furniture purchase. Highly recommend her!!
Sarah
Great service! Loved the quick process and great customer experience
Mark was a pleasure to work with in deciding what was best for our needs. Great customer service!
Found a great sectional really like there furniture, great quality. Sara my salesperson was great…very knowledgeable and super sweet person!
Cleo helped us find exactly what we needed. Very nice shopping experience!
Sarah
Sarah was awesome!! She was able to help me completely. She even found the perfect lamps for me.
Mark was amazing. They didn’t have what I wanted but they were able to order it. Definitely recommend this group of people.
Marie was very helpful and answered all of our questions.
Mark is extremely nice and professional!
My new go to guy Mark B came in with the biggest smile on his face I just new that we were going to get along! He went from room to room filling our house with love and joy. It's not about the money with Mark B. He really cares so much. I don't normally leave reviews but he did such a good job that I want someone who reads this to help themselves by getting wonderful respect love and help in the community from this gentlemen. #awesome #Mark rules!!!!!!! P.s. ask for a lifesaver mint cause he will give you one!
Hi my name is Terence I visited the Trussville location maybe two weeks ago I was assisted by Mark in my search for a bedroom set for my 14 year old daughter he gave us plenty options was very patient because of Mark I would most definitely shop at Ashley furniture again
Mark was the best sales guy ever! Our family was so happy and grateful for his professionalism and made our experience outstanding. The kids even said thank you for taking us to Ashley furniture. I think it was because of the mints he carried around.
Mark B was extremely helpful and we cannot wait to work with him in the future!
Mark was great in helping us find things for our new home! Very friendly and personable throughout the whole process!
Mark was super helpful and I hope to spend mucho dinero with you guys all because of Marks knowledge.
Cleo was our sales professional. We feel he did an awesome job helping us find what we wanted at an affordable price! Thank you Cleo!
Very Friendly and helpful
Marie and Lily were very helpful today!
Great service!!!
Great customer service here but my issue is we bought a couch from here for around $2,600 and it was fine for about 3 months but it's already breaking in areas underneath(*and no we aren't fat, nor are we rough on our furniture, very gentle actually) because it's built with cheap material like pressboard, it is poor quality for A LOT of money. I would have been better off going to a thrift store for better quality. Will never be back here for furniture.
Marie Mitchell was extremely helpful! I will definitely be back for all my furniture needs!
ATTENTION!!! ATTENTION!!! ATTENTION!!! ATTENTION!!! Regarding my scathing review of Ashley Outlet, Trussville. I owe a huge amends to this furniture store and I especially owe an incredibly large amends to Lillie Newell, salesperson. I WAS WRONG ABOUT JUMPING TO CONCLUSIONS INVOLVING A FURNITURE PRICE INTERACTION!!! I assumed that Lillie Newell was purposely trying to deceive me about the price of a sleeper sofa by not mentioning the $500 extended damage coverage that she had included in the price. I assumed facts not in evidence, jumped to conclusions, and believed that Lillie Newell was involved in deceptive sales practices. Lillie Newell is an outstanding young salesperson who worked incredibly hard to write up a sales quote for me. I would also like to make amends to Angela, the store manager. If I had asked to talk to the store manager the day of this incident, Angela would have been able to answer all of my concerns without incident. I know that this new review doesn't make up for the horrendous review that I had written a couple of days ago, but I had to set the record straight for my own peace of mind.
Sarah was a great help and offered us a lot of options while shopping for a couch!
Lillie was great! Very helpful and knowledgable.
Mark was such a huge help today helping me pick out new living room furniture! Cannot wait to see it all come together in the room! Will definitely recommend him to any and all! Thanks Mark!
Lily was great and so was Steve!
Walked in looking rails and Mark was able to assist with a similar bed and coloring. Made the process very smooth. Highly recommend and very appreciative of him... will be back soon.
Marie was friendly, helpful and no pressure while browsing. Great choices in furniture!
Marie & Lillie were phenomenal upon our visit and were very patient to show and explain not only the furniture we were interested in but also explained the process of financing the furniture with the terms associated. We will definitely be returning to purchase our furniture from the outlet and look forward to working with them to close the deal.
Marie and Lilly were great to work with and so pleasant
Fabulous ladies Marie & Lilly took great care of us!
Mark & Steve were awesome
Ask for Mark the next time you visit! We’ve gotten multiple items from him and he is great to work with! Highly recommend!
Marie was an absolute pleasure to work with. She showed me each piece and explained in great detail. Would highly recommend asking for Marie if you are looking to buy furniture!
Mark was very helpful and friendly. Helped me find exactly what i need.
Sarah
After having an experience at another furniture, we came to Ashley Furniture Outlet in Trussville!! My husband and I were greeted by Sarah and Cleo. Sarah and Cleo were wonderful to work with. They were both very friendly! They provided excellent advice for mattresses and bases. Sarah was extremely helpful in ordering our bedroom suite. I highly recommend going to this outlet as the entire staff had positive attitudes, know about their products, and are very personable!
Marie and Steven were awesome!
Sarah was great and very patient with us. Thanks!
Great customer service!
Keagan did a great job in find us our kitchen chairs we needed
Marie Mitchell was excellent!!!
Sarah was wonderful and very helpful giving us info about furniture and special deals.
All of the staff were incredibly friendly.Steven and Mark were the ones that helped us, and between trying mattresses and swapping pillows, giving us amazing information on all their deals and double checking all the prices to fit our budget we will most definitely be back!!!
Marie was amazing and helpful!!!!
Sarah
Sarah was very polite and professional. She definitely helped me make my decision. If you come to the store. Ask for Sarah
Very friendly sales people and great furniture!
Great customer service! Marie and Lillie were very helpful and looked for everything we need, got us our Dinning set we needed!
Thanks Marie! You were very helpful and kind!
Marie was fantastic!
Marie and Cleo are extremely friendly and knowledgeable.
Mark was super helpful and made finding a sofa really easy. Checkout was a breeze, and they honored the online price which was $150 less than the in-store price.
Marie was FANTASTIC. We came in, knew what we wanted, and Marie just really helped us to make a decision with her knowledge of all the products.
Excellent experience
Sarah did an amazing job, answered all our question and showed us around.
Marie was extremely helpful in helping us find furniture for our new home! Great experience!
Mark. very nice and friendly, keeps good conversation. very good store
Sarah Oden was our sales associate and she made the furniture buying process so easy breezy! Love our matching bedroom suites! Thanks Sarah!
Sarah and Marie were kinda and helpful with picking out my furniture! Wonderful employees.
Sarah Oden is such an awesome beautiful wonderful associate!!!
Sarah was so kind and very patient while we worked through what we wanted for our bedroom. We loved working with her!
Thanks to Mark for the great furniture buying experience!
Ashley “OUTLET” store in Birmingham was amazing and definitely deserves 5 stars.
Mark and Angela worked for me like Superman and Wonderwoman. The discounts were amazing and kept me under budget!!! Great job team❤️
Mark at the Ashley Furniture Outlet in Trussville is great! Very easy process buying our new couch. Definitely recommend 👌
Great customer service!
We visited the Ashley Outlet in Trussville today and the sales associate, Mark was very polite with a pleasant attitude and a big smile.
Marie was amazing! She took such great care of us. She did not rush us and was SO patient answering all of my husband's questions. 100% recommended her and Ashley Furniture of Trussville.
Sarah was a great help in picking out our new furniture. We hope to do business with her again.
Sarah was SO helpful and helped us find the perfect couch for us quickly. She was able to answer all our questions, and was super patient with us as we walked around looking at other options. Definitely recommend asking for her if you're looking for any furniture at this location!
Great experience with Marie Mitchell.
Sarah Oden was great!
Ashley was great!!
Maria is a great tour guide!!!
Positive experience. Marie and Sarah were very friendly.
My experience was wonderful. Stephen Lane and Mark Bogan were super helpful and help me pick out the right product
Great customer service. Very friendly and helpful staff. Answered all my questions and went over and beyond to make sure I got the right furniture.
great service!!!
Had a great experience ordering some new furniture ! Thanks for the help.
The customer service at this company is excellent. Sarah was outstanding. She went above and beyond to help me find the perfect sectional. She was accommodating and responsive to all my questions. I was impressed with her knowledge and professionalism with helping me find what I wanted. The Lonoke sectional was exactly what I was hoping for. Five star service!
Great experience purchasing furniture 😊 Marie was awesome 🤩
Sarah was great today ! She was very helpful !!! We purchased a new temper pedic bed .. thank you so much
Excellent customer service and an extensive selection. Will definitely be back!
Mark B was so personable and helpful the entire time. He was very patient and knowledgeable about the items on the floor.
10/10 experience
They were helpful and friendly.
Mark was extremely helpful and patient with me as I decided on my new dining room and den furniture. Kudos, Ashley AND Mark!
Our salesperson was Sarah Oden. She was very thorough and professional. She was helpful and very knowledgeable about Ashley's furniture.
Went to the Chalkville store and both Mark and Steven helped me. Their professionalism and knowledge was definitely over a 10!! Very happy! Thank you!
Marie was such a pleasure to work with. She went over the different sectional options with me to see which one would fit my living room the best. What I loved the most was that she was not pushy at all. Will definitely shop with her again!
Marie is fantastic!!! 5 star
Marie(Trussville, Al) was extremely professional throughout.
Amazing Customer Service!!!
This was a very smooth transaction and quick and easy.
Marie was VERY helpful. She went the extra mile to make sure that I was able to get the product I wanted in a timely a fashion!!
Marie was a great help!!
Mark at Ashley Furniture was super helpful and got us exactly what we wanted! He helped make the process of purchasing our sectional and getting the protection plan quick and easy.
Mark is very helpful. Closed a deal quickly
Sarah was very helpful
Amazing service and great people!!
Marie was super nice! She was able to give her insight and expertise on a tempurpedic mattress that my fiancé and I are interested in.
Great price, great service! Marie was very accommodating and friendly!
Marie at the Ashley Outlet in Trussville was great! Some good deals there.
This was an excellent experience! Mark answered our questions and made sure we purchased exactly what we needed. We highly recommend this store!
Steven is the man! I will be coming back just to see him!
Very friendly staff. Patient with our choice changes. Worked exclusively with Marie thank you! I got
Great prices and selection. Marie was easy to work with to purchase our new couches.
Sarah was super helpful and we found our couch quickly. Super happy! Thank you!
Marie was awesome with assisting in mattress and adjustable base purchase. We are new to the adjustable base and she showed us all the ropes!!!
Sarah. Thanks so much for the help!
Great experience with Mrs Marie. Super nice and sweet. Answered all questions and was patient.
Sarah oden was a great sale rep! Go and see her very helpful
Marie was nice, informative, personable, and helpful!
I came in the store on the 4th of July and received excellent service from Marie! I definitely suggest you stop on by to buy a piece of furniture or two!
Marie was such a great help!
Marie was extremely helpful and informative. We will be back to purchase our furniture for our new home once we close on our house.
Excellent service! Sarah was very helpful.
Sarah
Sarah helped us find the best deals for our new apartment. I highly recommend coming here!
steven was really nice and took really good care of us
Steven is great 😌 and very helpful. Thanks Steven
DO NOT EVER SHOP HERE! They will take your money and promise you furniture then act “confused” months later when you haven’t heard anything. Awful customer service, awful store, awful management…just AWFUL. Save yourself a trip and go somewhere else, you’ll thank yourself in the future.
Great shopping with Ashley! Sarah provided awesome customer service experience!!
Mark is THE BEST! He is so genuine and knowledgeable. So glad we stopped by.
Mark was very helpful and knowledgeable. Thank you.
Ms. Marie was very informative, and patience. The process was very easy and painless.
Mark was our salesman and he was very helpful.
Sarah was very helpful today with our purchase!
Mr. Lane was a great help! Wonderful experience.
Marie helped us very well.. She explained everything to us very precisely.. She’s a great associate and i would recommend everyone to go see her if you're interested in buying any furniture
Mrs Marie was awesome! She walked us around and helped us with any questions we had. Definitely made us feel right at home
Mrs Marie was so energetic, and very helpful. We ended up buying 3 sofas
Mark was extremely helpful and patient with my mom. He made her experience at Ashley furniture a great one
Mark is great!
Sarah O. was so helpful to help us find the perfect furniture for our upcoming new home.
Marie was fantastic!!
Marie was so knowledgeable, shared info about furniture I never knew!!! And she's pleasant too!
Marie was very helpful in finding us the perfect living room for us. As a person who suffers from chronic pain, it isn’t easy finding what is most comfortable. Steven and Marie both helped us find a mattress. They were filled with a ton of information.
Great price and service!!!
We dealt with Mark and he was absolutely fantastic we spent about an hour and 15 in the store and he showed us everything we wanted to see and show us every available option down to pillows and finding battery’s for a bed to show us the options on it. We have an appointment with him and we will be back!!
Had an excellent customer service experience with Sarah! She not only was professional but also very patient with us! Spent about two hours with us aiding us in finding something that fit our needs! Would highly recommend!
I received such a warm welcome and such respect from Mark! He is knowledgeable, extremely pleasant and customer centric! What a pleasurable visit! I’ll be back, for sure!
Sarah was so helpful 👏🏽👏🏽👏🏽 will be visiting again soon!!!
Mark was great! Answered all my questions and got my couch ordered quick and easy! Highly Recommend!
We had a wonderful young man to assist us in choosing a recliner. Mark was very helpful and we left with a new recliner!!!
Thanks Marie and Steven for all your help today!
Marie was amazing, very helpful and fantastic store guide! Great characters and personality! Very friendly and knowledgeable!
Great visit. Marie and Mr. Mark were fabulous. We drove home a couch and 2 loveseats. Very happy!
Marie was a great guide we will be back
Easy, quick and efficient!
Marie Mitchell was very helpful walked out with a new chair
Marie is such a great help
Marie has excellent customer service and very knowledgeable.
Great experience. Helpful employees and process was simple. Love my new couch
Sarah Oden
Marie was awesome, she showed us everything!
Mark and the other sales reps were amazing. This store has a great atmosphere and a lot of beautiful furniture. Everyone was great!
Great service from Marie!
q was great
Sara
Marie helped me she was great I highly recommend her
Marie was very helpful and enjoyable to work with !!! Amazing service
Great experience. Love talking to her.
I bought a couch today and i experienced the best service and care from Sarah! She was very kind and knowledgeable, which made me feel like I was in good hands. I defiantly recommend anyone come and shop here especially first time home buyers!
Quincie was great to work with. Made the decision for a mattress an easier decision.
Wow. I had a great experience today. Everyone was so very helpful. Kudos to Mark for helping me get the perfect bedroom suite for me.
Quncie was excellent salesman and very patient and helpful. Will refer him to friends when they visit this store.
We went to the Ashley Outlet store in Trussville today. The experience was amazing. Our associate Sarah Oden made everything so easy. She was so easy to work with and very knowledgeable. I highly recommend this location.
Marie is an exceptional associate, very attentive to the customers needs. This is my second time shopping with her, and I look forward to more interactions. It is always a joy and an easy process.
Marie was helpful.
Sarah oden
Your team was amazing. Quincey was my sales man and Esther was also wonderful
Marie was absolutely fantastic! Supper helpful and awesome to work with. Thank you for helping us find the perfect couch!
We used Marie. She's great!
Mark was an excellent help and we walked away with the mattress we wanted for a great price
I walked in and was greeted with a smile from Mark. He stayed with me and help me choose what I needed and gave me a good price. Very friendly and knowledgeable. Good service.
Mark provided great customer service!
Sarah did a wonderful job helping me
Very helpful staff!
Sarah did an excellent job
Marie was great!
Marie Mitchell helped my friend and I purchase a couch. Great customer service and very friendly. It was a great in and out process.
Great prices and service!
Very polite & knowledgeable, Maria
Marie was very helpful and informative.
Sara was great helping me with my purchase. She was attentive without being overbearing.
Karen
Thanks Q for the great customer service!!!
Karen was very helpful. She worked with me to come up with the best plan for furnishing my new home and made sure I was getting the best deal!
Karen Sarusce was so nice helping us on Memorial Day! Very knowledgeable Go see her Trussville Ashley Store
Awesome service. They had what we needed and processed our purchase super quick. Will update once we get our furniture delivered.
Manager Angela is awesome! Was super personable when I had questions. Thank you Ashley Furniture
Mark was super helpful and very respectful throughout my shopping experience at Ashley Outlet. He has a great personality, and will definitely be back!
Quincie, from the Trussville area was very professional, friendly and knowledgeable. I highly recommend for you to check it out
Great experience with Quincie at Trussville location Great Job
Awesome Staff at Trussville AL and very helpful in getting me the perfect furniture and mattress for my new construction. They worked well with my budget and timeline of delivery for my new house. Mark B. was my sales associate and answered all my questions with honesty and led me to the perfect choice.
Very nice and knowledgeable about all the info we need. Very polite as well!!
Sarah & Marie were great. Very attentive and helpful. Transaction was fast.
Marie was wonderful and helpful
Karen has been so helpful
Sarah was very helpful and knowledgeable.
Marie was so wonderful and nice and very patient with me....I just thinks she's the best to o get you what you want......😎
Marie very helpful
Sarah Oden was awesome. Very knowledgeable and answered all questions.
Enjoyed purchasing from my sales rep Mark at the Trussville location he was very polite and helpful!!!
Quincy was AMAZING!!!! Very friendly, personable and professional. We will definitely continue doing business with all.
Karen was amazing!
Good customer service
Very enjoyable sales person was polite and willing to help but didn't hover over us like a helicopter which will run me out the door.
Karen was incredibly helpful and knowledgeable in helping find furniture for an assisted living facility.
Karen was very knowledgeable and patient.
Ms. Sarah was so pleasant upon entering the store. She made sure all discounts from online were applied to the store price. She made me feel very comfortable by checking on me and was never too far away with any questions I had. Thank you for the awesome experience Sarah😊😊😊
Marie is very helpful and adorable!
Sarah
Sarah Oden was very knowledgeable about the furniture and great customer service
Sarah was wonderful and did an excellent job.
Mark was professional and courteous. Let us take our time. Shopped at leisure, and then the check out process was great.
Customer service was great
Marie was very helpful and got me a nice deal.
Great customer service.
Mark our salesman made it very easy to pick what we wanted. And was not to pushy gave us space and answer any questions as we had them.
Karen did a great job helping me find a recliner
Sarah
Marie was extremely helpful & patient. She listened to what I was looking for & helped me find the perfect furniture!
The sales lady Marie was absolutely awesome from start to finish. She negotiated a good price. My daughter was very pleased with her beautiful new furniture.
You need the Karen experience when you go to the Ashley Outlet in Trussville! She is so awesome and funny and provided the best SECTIONALS!!!!😂😂😂
Marie, was absolutely wonderful and incredibly helpful. Will definitely be back to see her!
The people there are great!
Karen & Marie has exceptionally great customer service!! 10/10 Definitely recommend!!!
Karen and marie was Very nice too me coolest people ever
Marie was patient with us and showed us everything we asked to see.
We found the perfect set for our living room. Thanks to Mark, who showed us around, we were able to pick out a high quality set within our budget. He was great! Love our new furniture!
Marie is an amazing employee! Always eager to help and was great at finding us a living room set. Can’t recommend her enough!!
Sarah did an excellent job helping us.
Sara worked above and beyond and her work persauded us to buy today.
Mark was great
Great customer service.
Review for customer of: Sarah Oden She was absolutely wonderful! She walked me around the store and talked me through all of my options and really helped me get the best possible outcome for outfitting my new living space. I would wholeheartedly come back and shop with her again!
Thankful for Karen and Mark! They were super helpful and my husband and I were able to find our perfect couch!!
Sarah
Such great service! Karen and Steven were so helpful in helping us purchase a mattress. Will definitely be back at that store for future purchases.
Mark and the rest of the team at Ashley Furniture was great and helped us get everything we wanted. Great experience!
Mark @ the Trussville location was great! He listened to what we wanted and helped us find the perfect fit for us.
Friendly and very helpful!
Sarah did a great job explaining to me all my options in purchasing the table, accessories, protection plans, and delivery service.
Karen was very helpful
Sarah was extremely accommodating and helpful.
Marie was wonderful to work with.
Sarah was the best!!! Very sweet and thorough. She was very informative and she deserves a raise (: Thanks, Sarah!
Sarah Oden was great!! Very helpful. Great experience!!
I Love my experience very helpful
Quincy was amazing and helped me find a desk at a great price.
Mark was great!!
Sarah was really helpful and very nice when helping with our purchase
Great experience! Quick and easy!
Sarah was amazing! Very sweet and knowledgeable
I had a great experience and it was two part. I came in one day to look at inventory and was met by Ms. Marie. She was attentive and thorough. I came in to finalize my purchase another day and Ms. Marie met me with the same excellence. I’m excited about our new purchase and thankful for her assistance. Well done.
Sarah was great with explaining options with furniture and protection plans.
Great service!!
My representative was very professional and I had an awesome experience.
Great service! Very friendly!
Sarah Oden is a fantastic....please come by and see her!!!
Sarah was kind and helpful without being overly pushy during our visit
Marie is the best. She is the BEST at what she does and the attention she gives to each customer.
Great service, Quincie was super helpful!!
Smooth processes. Got a great deal on a full set for the living room! Mark was great!
The BEST prices and service. I will be back Thanks Karen for your help.
Aaron was very helpful and knowledgeable. He helped me make a decision on the most perfect dresser set for my bedroom. He made the process very simple.
Marie was very friendly and knowledgeable about the furniture we were interested in.
Marie met us with a smile when we came thru the door. She was very kind,knowledgeable & checked all the boxes to make sure we were satisfied. U can tell she loves what she does & she really cares about her customers. Thank U Marie,you're the best....
Karen was super helpful and we found the perfect couch for our home. The staff is very sweet.
So quick and helpful. Thank you
Karen provided Great customer service. We had a blast picking out furniture for my new home. Definitely come see her soon she’ll take great care of you!
Karen was pleasant very welcoming and great knowledge of products. Will come visit again!!
Wonderful experience-awesome customer service. Marie was patient, knowledgeable, helpful and so fun! Highly recommend this location!!!!
Marie was the best. She give great information. She answered all of my questions. She's the best.
Marie was an amazing associate and offer amazing assistance. I would recommend her to anybody looking for genuine help and honest advice when purchasing new furniture!
Awesome service and spent tons of time looking at options and answering all my question! Thank you!!!
Mark was so helpful an d kind
Karen was very helpful in assisting me with my purchase of a sectional for my new apartment! Very knowledgable!
Marie helped us finding the best couches and she is so helpful, sweet and holy. We loved her. We need a bed and we will come again to see her
Marie and Steven did a wonderful job for use even matching a competitive price! Great place buy furniture
Had a great time due to knowledgeable and helpful staff Karen Saruse
Great selection of furniture and great prices! Marie is great! Friendly, customer service oriented and easy to work with.
Marie was amazing, and made the process so easy and we are so excited to start our life in our new home thanks to Marie at Ashley.
Great customer service! Honestly, they showed us options of different mattresses and listened to our needs. Highly recommend
I can’t say enough good things about Ashley Furniture Outlet and their incredible team; Quincy, Angela, and Steven. From the moment I stepped into the store, I was greeted with warmth and enthusiasm. Quincy, Angela, and Steven were attentive, professional, and patient while offering expert advice on selecting the best mattress and adjustable base to meet my current and future needs. I couldn't be happier with this shopping experience, were their genuine interests were my needs. I highly recommend them and Ashley Furniture Outlet for anyone who is looking to purchase furniture for their home.
Elissa Harris was absolutely phenomenal. She was so patient, answered all of our many questions and provided awesome customer service.
Mark is excellent... Thank you all again !!
Mark was very helpful and informative!
Mrs Karen was very sweet.
Very good service and very informative.
Excellent experience and exceptional service
Marie was excellent and answered all our questions.
Mark was so helpful. Quinton and Mark are fine salesmen.
Quincie was super helpful and attentive. It was my first time buying furniture from an outlet and he answered all of our questions thoroughly!
Marie Mitchell was very helpful and had great suggestions. Highly recommend.
Great customer service, quality products and selection! Karen was awesome!
Salesperson did a great job.
Mark was very helpful without being pushy. Good prices for good quality. Would recommend.
Marie was very helpful!
Marie was very nice & helpful!
Marie Mitchell is absolutely fabulous to work with!
Great store and great service. Ellissa Harris was wonderful at helping us with our purchase prosses.
Sarah great help
Sarah was helpful, very friendly and extremely knowledgeable about everything the veiwed today. You can't go wrong with her help. I look forward to shopping with her again!!!
Karen was great. Everything was a smooth transaction. She was very knowledgeable and got me a wonderful deal! Thank you again Karen!
Elissa was wonderful!! She went above and beyond in making my traction completed! I am very pleased!!
Sarah was very helpful and patient as we ended up changing our minds about our order. She worked with us to make sure we were happy about our purchase. Thank you, Sarah!
Sarah was super nice and helpful !! Go see her for your furniture!
Karen was very helpful and kind!
Marie was a wonderful shopping assistant!!
Quincy
Sarah Oden
Mr. Quincy was a great help to us today!
Marie has amazing knowledge of the products we were looking for. Thank you
Karen was awesome and very helpful!
It was such a pleasure to meet Marie Mitchell today. She was so helpful with trying to find our future mattress and a bed for my son’s room. Even though I wasn’t able to buy one today, her knowledge of the different mattresses and adjustable bases was very helpful. When we are ready to buy one within the next couple of months, we will be buying from Marie. Marie, thank you for your smile, kindness, honesty, knowledge and patience today while answering my many questions.
Karen was very helpful!
Amazing sales person from the moment I walked in the door!! She had such great energy!!! Loved doing business with her!
Sarah and Steven are the best!! They have sold us many pieces of furniture and the service is always exceptional.
I was greeted immediately by Sarah when entering the store. She was very friendly and helpful in showing me items I was looking for. I’ll definitely be back again.
Fun buying experience. Our sales associate, Marie, did a fantastic job.
Quincie is awesome. Not pushy, let us shop around before approaching. Will probably be back soon to purchase.
Marie was very helpful and knowledgeable
Marie was great helping us with our purchase
Love Sarah, she was such a help, happy with my furniture.
Great customer service!! Sarah did an amazing job assisting me. Made the process quick and easy!
Ellissa is an amazing person and can always find me exactly what I'm looking for thanks for all the help.
Karen
Very knowledgeable about products. Thank you Marie Mitchelle
Marie was a wonderful tour guide and was a great help with our search for furniture for our new apartment we are transferring to! Great store! Great prices compared to competitors.
Marie was a wonderful tour guide :)
Ms. Sarusce was fabulous!
Karen
Great company and employees, came in for a mattress for my daughter left with a smile on my face. And also am coming back for a new bedroom set and furniture for my man cave. Angela and Marie were amazing ! Trussville/Clay area retailers need to take notes!
Staff helpful and friendly; will go back and get help from Marie again
Horrible experience
Sarah Oden was the best sells person ever
Marie was very inviting when we walked in and easy to talk to about my daughter's furniture questions. The establishment was top tier.
Marie was awesome ! She was so knowledgeable and made my experience a 10/10. Will definitely be coming back to shop with her ! Thank you
Marie was very helpful and knowledgeable.
Ms. Mitchell was awesome.
Karen did great at helping me find what I needed. And she was very nice about it 5 stars
Karen knowledge at Trussville location was great! We will be back once ready to buy the things we need for our home!
Karen was great! Do knowledge and help! Will be back for sure’
Everyone was very nice and they didn’t hoover over you. Quince was excellent and very professional.
Karen was super helpful and very knowledgeable! The sale was wonderful and I got just what I have been looking for!
Quincie was awesome and a pleasure to work with. We will definitely be back!
Marie is an excellent salesperson.
Mrs. Karen helped me and a family member of mine with getting a suit for my bedroom. Highly recommend this place, great prices, delivery time great, protection plans great, etc. Definitely recommend coming to Ashley’s in Trussville AL. Come find Mrs. Karen to help you!
Sarah and Marie were great
Very Nice People, Specially Mrs. Karen took care of me and my wife, she was very Kind and patient. I will give 5 star service.
Quince did a wonderful job and helped us save some money too.
Marie/Sarah where the absolute best!
Karen @ Ashley was amazing!
Marie was a great help in our quest for a new bed just like she helped with our living room set! Thanks Marie
Marie and Sarah were excellent! Great prices, great customer service.
Karen was very helpful and answered all of our questios
Karen was so sweet and extremely helpful.
Sarah and Marie helped me. They were amazing. Quick and painless process.
Excellent service from Ms. Marie and Sarah!
Maria
Marie and Sarah were great help with choosing a living room and dining room set!
Marie was a great help finding the bedroom set we needed.
Quincie was very helpful picking out a new look for my living room!
Karen was so much help picking out a dining room table and chairs. Highly recommend!!!
We breezed in to see what they had not expecting to find anything and breezed out with a new dining set. Karen was super helpful in the process and allowed us to roam and look at our own pace, she was quick to answer any questions and offer any assistance we needed. Thank you for an easy and friendly buying experience!
Highly recommend Marie. She was very helpful and sweet!
Marie was very knowledgeable and helpful.
Marie was fantastic!!
Marie was a great tour guide
Marie Mitchell was very nice and showed us all of our options.
Marie was very nice and helpful! She was able to answer all our questions.
Marie was fantastic! Such a huge help and a mattress expert!
She was a nice Karen
Thank you Ms. Marie for answering all of our questions and helping us make a decision!
I had the best experience due to Ms.Karen I thought i was not gonna leave with anything due to no credit but Ms.Karen didnt stop until she got me exactly what i wanted!!! Thx a Million Ashley Family
Quince was great with his help and knowledge. Marie was very thorough and helpful with our purchase.
I had a wonderful experience at Ashley Furniture Outlet! Karen is the best! She was so patient as I tested mattress after mattress; until WE both were satisfied that I found the perfect one! She also helped me find the perfect sofa with chaise. She took the time to measure and sketch out my room to make sure it would fit my space. Most of all, I enjoyed her company! She is the most delightful person that I have met in a long time. We all have noticed how the work environment has changed since COVID, but she truly exemplifies a person who loves her job and cares about TRUE customer service! Thank you Karen & Ashley furniture for such a wonderful experience!
Marie was so sweet and helpful!! Great selection
Marie went above and beyond to help me with my new furniture for my new house. Excellent service.
Ms.Karen was wonderful, she was very helpful
I visited the store in search of an office chair at a reasonable price & one that I didn’t have to assemble. They had just what I was looking for. Marie & the rest of the Trussville Ashley Store were very helpful, friendly & professional. It also took less than 30 minutes to make my purchase.
We were greeted promptly when we walked in but we're also allowed to explore on our own without pressure. Marie answered all of our questions and showed us many different options. She was also friendly, including with our kids.
Karen was very helpful and helped us get a great deal!
Sales Rep and manager were able to provide me with the online pricing. I was so excited to get exactly what I wanted without issues.
Karen was very helpful and sweet to work with. We are very excited about our new Beautyrest Black!!
Went to Ashley for in Trussville for first time. Had great customer service from Marie Mitchell.
Karen and Zack were very helpful! Highly recommend.
Marie did an excellent and personable presentation of the type sofas we were interested in. We liked and trusted her quickly.
Good quality furniture with very easy checkout process. Aaron helped me purchase an office set along with a rug that was on sale. He was very considerate and attendant to my request when showing me around the store.
Very sweet, very professional, will definitely buy here again, highly recommended.
Marie was very knowledgeable and patient during my first sofa buying experience
Thanks for all your help today Marie!!
Karen at the Ashley store in Trussville is very helpful, answered all our questions, and worked to get us the best possible price.
Hami was very helpful, and helped us pick out the best for our needs.
Marie was very informative and helpful.
Marie was so helpful!!
Marie was super helpful! She was able to answer every question we had from memory except for one. She was patient... and I mean REAL patient with us as we walked back and forth testing out recliners. I think we did 3 tours of the product stock!
Karen was very helpful. She lead me to purchase a great mattress.
Excellent service!!
Ask for Marie Mitchell she is so sweet!
Marie was the best furniture guide there is!
Maria was an outstanding and excellent sales rep. She answered every question that we had and showed us a lot of options in our budget would definitely recommend.
Marie is an excellent sells representative and helped up with any all questions! We will work with her again!
Great customer service!
Marie was very helpful and friendly!
Eileen Hullett is very.pleasedwith the service.erful place visit for furniture
Marie is the best!!! I highly recommend her. She is helpful without being pushy!
Awesome experience! We found exactly what we were looking for and the service was excellent!
Marie was great very helpful
Marie is very nice and helpful Angela also very helpful and very nice
Jeff Howard is a great employee treat his customers with great respect and a great attitude great job
She was amazing!!!
Miss Marie at Ashley Funiture was awesome in helping us in picking a recliner for my bedroom it was a blast in having her us she has a sweet spirit about her ❤️ self.
Very friendly and very helpful service
Had a great experience with Ashley furniture in Trussville. Didn’t get the tv stand that I wanted but they made up for a great price on a sectional for my new home!!! Very pleased with my purchase. Thank you Marie!!
We went in and were looking for a couple of chairs, and Jeff met us as we entered. He is very nice and did not pressure us at all and was very, very helpful. We will def be back and will be asking for Jeff!
Marie was very pleasant and helpful when we were walking around. Very pleased with how polite the staff were and the selection of living room furniture they offered.
Karen was great!! Excellent help!!
Our salesperson Marie was wonderful and very informative. I would definitely recommend.
Karen and Angela took great care of me! Helped me find some furniture and eased my anxieties of the logistics of getting it to my place! Highly recommend stopping by here to check it out!
Ms. Marie is amazing!!!! She made the shopping experience enjoyable!!
Great prices
Mark was so helpful and friendly!
My husband and I visited recently & was greeted by Donna. Although, Donna was very timid & sweet at first, as things progressed, she began making things very awkward. She made what initially seemed like- sweet/innocent comments. For example, she said we both looked young, and beautiful. She talked about her husband, her grown kids & her two dogs. When I stepped away from them to use the bathroom, she apparently had stumbled when trying to get a price for us on a painting. She made the comment to my husband how she wasn’t high, she was just old. “She doesn’t do that kind of thing” We thought that was kind of random. But, assuming she made that comment because we both treat our pain using medicinal marijuana (which might I add, is legal, Donna) that was very unprofessional behavior. She “stalked” us through the store and made sure we knew her boss said she had to stay within 20 feet of us. The whole entire time we were there, Donna was there. I felt I had to whisper to talk with my husband or send her to look at delivery prices so that we could have a more private conversation. I would’ve given less stars, but I don’t think the entire store deserves a bad rating for one very unprofessional salesperson. 0/10 do not recommend Donna.
Marie Mitchell was amazing and so kind to us!! :)
Marie was very helpful and attentive.
Amazing customer service! Marie was so helpful!
Very detailed and a pleasure to work with.
Bait and switch! I asked for a new mattress, it was supposedly ordered but wrong. Now I'm being run all over the state to find a new one that doesn't exist.
Jeff was awesome (even on his first day)!
Ms. Marie Mitchell was extremely knowledgeable about the different products offered. She was an absolute blessing!!!
Maria was amazing to work with and Jeff was great!
Marie and Jeff were so helpful and personable. Marie did well teaching Jeff who was eager to learn. Marie asked what we were looking for and took us right to the perfect sectional. She was very patient with us as we changed our minds on dining tables and color options. Very friendly and client oriented.
Wonderfully informative!!
They were wonderful to work with!
Marie is adorable! Great experience.
Marie was very helpful.
Karen was very kind and professional. She helped us to find the right dining table and sectional for our home!
Marie & Jeff were very helpful and friendly. My father was purchasing new living room furniture and they made the process was a breeze.
My experience was quite enjoyable! They made sure I got what I wanted and even gave me a discount
Marie Mitchel helped us look for a bedroom set today, gave us more information about purchasing online or ordering in store. Jeff was also a big help.
Friendly staff and a great selection. Marie did a great job helping us shop for bedroom furniture!
Keagan was so nice and very professional and knowledgeable about the furniture. Mrs.Angela was super friendly also. I really enjoyed my shopping experiences her At Ashley Outlet. Thank You, thank you, thank you!!!
First time at Ashley was a great experience, keagan was so wonderful and was such a great help in finding what I need. Great customer service.
Keagan is y’all’s best work great help, and well dressed.
ABSOLUTELY LOVE MS.MARIE!!! Very helpful and a beautiful personality made this shopping experience so easy and exciting!!!!!!
Everyone in the store was really nice! Donna was my salesperson and she did one heck of a job! I can’t wait to get my furniture!
They were so kind from the moment we walked in the door. Karen helped us find a new bed for our daughter for an incredible price and she was very patient with our wild child. Would definitely do business with them again!
Marie Mitchell was our sales associate and I would highly recommend her. She was very friendly and helpful in answering our questions and making sure we were satisfied with our experience.
Just ordered my furniture, Marie was awesome and very helpful! Great experience! :)
Great service!
Great customer service. Ms. Marie is very nice and knowledgeable. She helped me find a dining room set for my home!!!!
Everyone was helpful and Friendly!
Had a lovely time working with Marie today! Everyone is super friendly and helpful!
Very friendly vibes😙😙😙😙😙
Very helpful making decision with picking items
I had an amazing experience with Marie. She was so knowledgeable and friendly. We had a great time looking around and we will be back next week!
Keagan was great! Super friendly and very knowledgeable. I’m happy with my purchase.
Toured the outlet store with Marie Mitchell. She is very knowledgeable and kind. I was shopping for a couch but unfortunately they do not have the one i was looking at in stock.
Marie was incredible! She showed me exactly what I needed and then convinced me that I needed more!
Marie and Zach were the best.
Marie is awesome and so helpful I highly recommend.
Karen Very special!!! Great helping me!!!! Very knowledgeable!!!! Thank you!!
Donna was amazing getting us what we needed at a good price!!!!
Donna was extremely sweet and super helpful!
Awesome service. Only took 15 mins to select furniture and financing was a breeze. Thanks Marie!!
Karen S. did a great job helping me select furniture. Very professional and efficient!
Excellent service and wonderful to work with!
Karen was super nice and helpful with helping us with our purchase.
Marie helped us through the store showing us everything we wanted to see. They had a lot of beautiful furniture, most of them on sale, they have financing available that makes buying furniture much easier. Marie was super friendly, knowledgeable, she told us fun facts about the different pieces, and fabrics of sofas, functions and added bonuses of nightstands and dressers. We would most certainly be returning to Ashley’s outlet where we felt respected but not pressured to buy.
Ms. Marie was extremely helpful in helping me look at chairs today. We will be back here to find our next living room furniture due to their great customer service. Thanks Sassy Pants Marie!! 😉
I came in looking for an accent table or nightstand. I don’t find the right one but I was informed about up coming sales and greeted with a smile by Marie. She was the absolute sweetest and gave me her business card to come back again and needless to say…I will be back
After a visit to my local store, phone calls, to customer service, customer affairs, corporate office, internet, and virtual communication, Marie MItchell and Zach at the Ashley store in Trussville, AL were able to order a replacement cushion for a outdoor chair. They were able to kindly help a VERY Dissatisfied Ashley customer. Never in a million years would I have thought it would take so much time and effort to order a chair cushion!! Thanks for all your help Marie & Zach.
Marie aka Sassy Pants is so helpful and patient! On your next visit ask for her!
Karen S was a huge help. Lots of different items for all home needs. Clearance section is really great. Found more than I was originally looking for too 🤘🏼🤣
Thank you so much to Keaton and Zack for all of your help.
We had a great experience today at Ashley’s Outlet store in Trussville. Thank you Marie for your awesome help.
Marie Mitchell was a pleasure to work with - from a few weeks ago when I made my selection up to today when I made the purchase. She gave me information then let me talk to myself and my friend to work everything out in my mind until I was sure of what I needed. She is a great addition to the Ashley team!
Got a good deal from them.
Keagon was fantastic! She helped me find what I was looking for and was a pleasure to work with!
Marie was the best ! Friendly and helpful❤️
Karen was very accommodating & most friendly. She explained the quality of the furniture & encouraged me to take my time in my selections.
I had The Privilege of Being Greeted by Marie im from Detroit looking for a Bed We found 2 that had my name on it Marie Was A Doll she walked an talked with me explained everything to me made me feel really welcomed I will be returning once I have located back to Alabama GO SEE MARIE!⭐️⭐️⭐️⭐️⭐️
Mark was very helpful. We love the atrussvilke store. This is our second purchase within a year.
Marie was AMAZING!!!! Very helpful!!
I worked with Marie and she was very professional and quick. She was very knowledgeable and nice. I would recommend going to see her.
Update: Please DO NOT Purchase from this store. The bed broke after 2 months. I even purchased a warranty and they denied the claim. This store is a ripoff!!! Marie was so delightful and helpful during my purchasing process. Definitely will be returning.
I had a great experience working with Karen. She was very attentive and thoughtful with me and my daughter. We will definitely return!
Ms. Donna was excellent
Mrs. Donna B was exceptional. She was extremely helpful and knowledgeable of the products and services
The sales rep, Marie, has very helpful! I was able to find what I needed as soon as I walked in.
Marie greeted us at the door and was extremely helpful and cordial. We were looking for beach pictures which you didn’t have, but again Marie did show us what was available.
Marie Mitchell was such a great associate helping me pick out a mattress for my mom! Thank you so much!!
Shalesa was very easy to work with and respectful!!
Great selection and surprisingly had exactly what I hadn’t quite figured out in my head yet. Even in stock!
Donna and Bill Brown were very helpful each time I shopped. Marie was also very helpful
Keagan was awesome, second time getting her help! Such a pleasant experience.
Awesome Service
HOLY BANANAS BATMAN!!! Shalesa E helped me find a bed set that doesn't make noise. Neighbors are happy!! She was super friendly and helpful. Would definitely recommend!
Great service! Marie was so knowledgeable and pleasant to work with. I will be back.
Shalesa was so great. Didn’t buy today but making a decision. Will come back and specifically ask for her.
Shalesa was very helpful!
Went in to get a sleeper sofa. Was helped out off the bat by Karen. She did an awesome job showing us our options and helping us make a decision!
Marie was a great help, even though we did not buy anything that day, she left us with many wonderful options to choose from
Shalesa is incredibly helpful and knowledgeable! She was able to answer all our questions, very satisfied with our visit.
We had Karen help us picking out a couch. She was very helpful and gave us several options and showed us the couches we were looking for.
Shalesa is very respectful and easy to work with!!
Marie was very helpful and was able to get me the recliner I really wanted at a great price! Nice friendly store, very comfortable and welcoming
Shalesa Erickson is an amazing person to work with and she goes out of her way to make sure you are happy with your purchase from beginning to end.
Donna & Angela were amazing! Thank you so much for all your help
Shalesa was very knowledgeable! Go see her if in the market for a new mattress!!
Shalesa was very helpful and informative today.
I went in for a future purchase and everyone was so nice. The store was laid out great and very tidy. Karen was most helpful with the selection of the bedroom suit and mattress with matching pillows. She gave me a price but it was a little more than I was hoping to pay. She then got with her manager Angela Wigley a d after a few minutes they returned with an excellent price package. I will definitely be back. Thanks for everything yall did to make my shopping experience easier.
Karen was a wonderful assistant. Our needs were met with a smile and no pushy sales. We will be back for sure!
Karen helped us out so much, got us the sofa and love seat we LOVED in OUR color. And was so nice, and made the process to easy and simple!
Everyone was so polite. They helped me with everything I needed help with.
Karen was super sweet!!! Very helpful!!
Extremely helpful and great staff Maria was amazing
Mrs. Maria was really great and very helpful.
Marie was wonderful, she was very helpful when I bought my furniture. They have a great selection as well.
Karen was excellent and very helpful!
Such an easy and quick time buying a mattress! Bill and Karen were great and gave us all the info! Ask for Bill or Karen next time you come in the store!
Bill was a great help!
Karen is AMAZING! She came over and asked to assist me and I told her what I wanted and BAM she made it happen! I’d highly recommend her as a salesperson and will be back to see her!
I just moved here from San Diego, Ca and the store has nice things but Angela at the was very none helpful she talked to me crazy like I’m her child or something? So I decided to leave the store I’ll just buy something from Amazon
Bill and Zach did great for us. We were able to purchase our dream table with their ability to negotiate on the price we needed.
Ms Marie was awesome. Provided excellent service !
First time stopping by this location. The representative was very friendly. She explained the process and services they provide.
Worth a trip. Marie was helpful & courteous.
Karen was awesome and found exactly what I needed
Bill Brown was very helpful and got me what I needed!
Great help and excellent service from Karen!
Ms. Karen greater me as soon as I walked into the store. She asked if I was interested in anything particular and I told her indeed I was. Karen was very knowledgeable on the products she showed me and asked all the necessary questions in order to not waste unnecessary time. I picked out what I came for and she had it written up very quickly. Karen is awesome and so is the team she works with. I thoroughly enjoyed my shopping experience. Kudos to that team in Trussville. - Carla Woods
Karen was very helpful!
Marie was very helpful. Very friendly. Very Knowledgeable
Great experience! Keagan is so friendly and professional! Would highly recommend.
Karen is a great salesperson who is knowledgeable and very helpful. Thanks for making my purchase easy
Bill is amazing!
Very personable and helpful!
Keagan was very helpful and friendly. At the Trussville store.
Karen gave me the most wonderful and supportive experience. She’s so sweet and knowledgeable on how to mesh different furniture pieces. 10/10 would recommend the store and Karen
Marie was very knowledgeable and helpful with us buying a new mattress. She helped us maximize our dollar and get the best thing in our budget.
Mr. Brown was very patient and honest. I will definitely be back.😊
Karen provided exceptional customer service.
Marie Mitchell was very nice and very helpful
I was greeted promptly by Kesgan with a warm smile! She was so helpful and went above and beyond to answer my many questions. So thankful for great customer service 🙌
Marie is always on point with helping me. She have great people personality. I live this store.
Marie was incredibly helpful and made sure that we understood all the options we had for financing. Awesome shopping experience!
Thank you Marie and Zach
Marie was very helpful and kind! She had plenty of useful suggestions and as a bonus she loves cats and much as we do!
Karen was great!
Shop for sofa and love seat and we found what we wanted. Donna was very helpful, no pressure at all.
Bill and Donna were great
Bill was very kind and helpful with the sale. The manager, Jack, did a great job as well.
Bill was awesome! Helped us find exactly what we were looking for
Bill is incredible! Best salesman in the south!
Marie, Zach, Angela were so very helpful!!!
Marie and Angela was very helpful. I was able to find a particular bedroom Set that I had been looking for.
I’m good
My experience was great! Keagan was so attentive and knowledgeable! She really took care of me. She was so patient.
Ellisa was great at suggesting one recliner over the other. Love the suggestion. Have fallen asleep many times while watching TV. Thanks Ray
We are so thankful for Marie. She was so patient and helped us find exactly what we needed.
Me and my wife had the best time shopping around the store with the help of Marie Mitchell. She was extremely helpful, friendly, and informative. Highly recommend her assistance.
My husband and I had an excellent experience with Marie today. We are sold on buying a couch from her so we can’t wait to come back and make our purchase. Thank you for being so nice Marie and answering all of our questions on financing and shipping dates!
Bill gave us excellent customer service and even lowered our price.
Ms. Marie was such a big help in assisting us with purchasing a kitchen and dining room table set. She is very knowledgeable about furniture. Please go see her.
Marie was WONDERFUL and kind even though I did not purchase today!!! Trussville!
Marie is awesome! Very friendly and knowledgeable.
The sales associate, Marie, was extremely helpful. The entire staff was very helpful. They price matched the price and even the delivery charge. I couldn’t be more pleased.
Bill Brown was so helpful! He went above and beyond to make sure we got the furniture we were looking for, we will definitely buy from him again!
Marie was a great help with the process of finding and purchasing our furniture. I can without reservation recommend the Ashley Outlet for your furniture needs.
We bought a sectional. It wasn't broken, but some of the cushions felt worn down already, and some of the cushions for your back were not totally filled. Most of the back cushions of our sectional had empty corners. BEWARE. Dealing with their support department was a bad experience. I reported these things and they ordered cushions and scheduled a tech to come. The earliest was while we were on vacation so we had a relative meet him at our house. When we came home, we found a corner seat cushion where a center seat cushion should have been and not all of the back cushions had been corrected. I reported this in order to get a tech out again. They disagreed on the phone saying their notes say the job was done correctly. They sent the center seat cushion and more filling for the back cushions. They scheduled a time with my husband, and he planned to leave work early to meet them. The day before the appointment, they called and told my husband that they moved his appointment up 2 hours due adding more appointments to the tech's log and rerouting his day. My husband told the rep he couldn't get off that early. She told him that if he didn't accept it she would mark that he was refusing their assistance. The next Monday, my husband received another call about the cushions. Turns out they transferred his ticket to an outside party that they contract. This lady said they only gave her notes on the original visit. She said they are not part of Ashley and do not move appointments around to suit themselves. My husband got a better impression from her. If they do the job correctly like I'm thinking they will, I'll get their name and leave a good review under their company.
Keagan was fabulous! She was very helpful with us and helped us to choose a living room suite . Very personable and down to earth. There was another lady at the beginning that was nice and helpful as well. Thank you so much for all your help!
Mr Bill is the Best salesman in the state of Alabama.. He will tell you what you want to know and what you need to know, 5 star salesman.
LABOR DAY SALES!
Bill is the best and easiest person to work with! he made getting a couch for my apartment the easiest and quickest process!!
Very friendly and knowledgeable. It was a very pleasant experience.
Great place to work fun customers
Marie was wonderful
The salesperson was great. Her name is Marie Mitchell. She was very professional and knowledgeable about the pieces that I purchased.
Bill was the greatest thing in the world
1 star is being generous. Do not shop at the Ashley Outlet store in Trussville unless you enjoy being scammed. The store has items priced on the floor higher than the list price online. I came in and found a couch and love seat priced at $1579 on the floor. After trying to negotiate, the store offered $30 off the set “just to say they done something.” Which is offensive to say the least. Sales Associate, Bill Brown, then scammed me by offering two couches instead of a love seat for $1579. I was dumb enough to take the deal. After leaving the store I found the online price at Ashley for the same couch priced at $749. So the price for two couches should be $1498, not $1579. Not to mention the same couch at other Local Ashley furniture dealers were priced at $549 per couch.
Great store to get the best customer service and best prices. Staff is friendly and knowledgeable. Everyone needs to visit!
Bill Brown was Awesome! Manager rocks too!
Marie was great
Zach and Keagan helped us with a smooth purchase! It was a great experience!
Marie was wonderful. Very knowledgeable and sweet.
Marie was very helpful and consistent. She made sure that I was satisfied. I did want a particular mattress that was not available at the time of purchase and I needed by a certain day for out of town guest
Marie M. Was so helpful in helping me find just what I wanted. She made sure I knew about special offers and protection plans. Overall an easy process!
Marie was very helpful in our decision to purchase some stool’s for our redone kitchen
They were very helpful in finding furniture pieces were looking for. Marie
Keegan was outstanding and very personable. She worked tirelessly to help us find items that fit our house and our budget.
Amazing staff and service!!!!.... extremely helpful in every item purchased ....made sure I found exactly what I was looking for!!!!
Keagan was super helpful throughout the entire process. She helped us find the perfect sectional after looking for what felt like months. Can’t wait for it to get delivered!
Very helpful and friendly!
Keagan was very helpful and knowledgeable.
Marie was very helpful in answering questions! Great person to work with!!!
Marie was a great tour guide! She answered all of my questions!
Marie M. has been OUTSTANDING to work with. Her expertise & knowledge of the furniture helped us in making our decision. She was such a pleasurable personality to be around & I’d highly recommend that you ask for her by name! Tell her Heather & Travis sent you!!!!
Thanks Marie !! Really appreciate the education so that I can make a good decision. I will be back
Keagen from the Ashley Furniture Outlet in Trussville, AL delivered wonderful service, returned my calls promptly, she was very courteous, she didn't push me or insist that I provide my personal information while I was looking at options, and she stayed after hours to finalize details. I would request her in the future for any purchase through Ashley Furniture Outlet in Trussville, AL.
Marie was very knowledgeable & helpful!
Marie was amazing help!
Donna Brown helped us with our purchase and it could not have gone better. She was so helpful and gave us her undivided attention. She was so very helpful and made my daughter feel like she was the single most important person in the store. It was a great experience!
Donna Brown was great! Friendly attitude, helpful advice, and extreme patience when we were indecisive. Ask for her next time you come to shop!
Elissa is very friendly and knowledgeable about the inventory. She helped us find exactly what we want.
After walking around for a couple minutes Keagan asked if we needed any help. We bought a dining room table and chairs and she made the experience 1000 times better! If you decide to shop here definitely ask for Keagan!
Marie was so helpful, and so funny!! Not only did we get a great deal on some great furniture, we had a whole experience! I got a new grandma! God bless y’all!
Marie was kind and helpful. Our shopping experience was easy. We would shop here again.
Marie was great! Highly recommend!
Keagan as very professional and knowledgeable! Such a pleasant young lady who really helped us with our purchase!
Awesome customer service thank you Marie!!!!!
Marie, was awesome. She was very thorough and explained the different styles of couches to me.
Marie Mitchell was very professional and helpful.
Marie was very attentive. very pleasant shopping experience
Thanks Keagan for being informative and helpful (plus encouraging us to test the purple mattresses!)
Bill and Zac were awesome
Marie did great.
Donna & Bill were great help! They answered all our questions & made sure we were happy with our purchase.
I had a great experience today. Marie was very knowledgable and patient. She spent time showing us options, features, and answering tons of questions. We will definitely be back to see Marie again.
I ordered some wall art and Ashley's Bill and Donna dynamic duo they were terrific gave me some great advice highly strongly recommend come and see these two
Very knowledgeable employees. Bill and Donna Brown were very helpful and excellent and knowledgeable. I requested help with designing my living room. Aerial was brought out to help me. Angela and Zach helped very much with the financing area. Wonderful personnel!
Best outlet store in Trussville . Ask for Bill ! Bill is a master salesman who is honest, polite , and resourceful. I had a very pleasant shopping experience with Bill .
Everyone in the store was very helpful and welcoming. They gave customers their full attention and were overall just very nice.
Bill was awesome!
***UPDATED*** Furniture arrived today 6/7. I made the review the day I purchased my set. This Outlet store is AMAZING. Bill and Angela were excellent sales associates. They gave me the lowest price POSSIBLE. Come in and talk to them. I just purchased my 1st and last dining room set w/ 8 CHAIRS and a beautiful China and buffet to go with. Pictures attached but I didn't pay nowhere near the asking price. My place is going to be the place to be for Thanksgiving and Christmas.
Bill did a fantastic job helping us! He is a real pro’s pro.
Marie was very helpful
I had a Teriffic experience with Bill at Ashley Furniture in Trussville. He kindly and patiently answered all of my questions and even pointed out a few things I hadn’t even thought of. I’m so pleased to have this store close and will return to shop with Bill again and again.
Marie was very helpful to day.
Bill Brown is an exceptional Sales Associate. He really makes sure his customers are pleased with their purchase and their overall experience at the Trussville Outlet store.
It was a pleasure dealing with Mr Bill Brown today. He was so helpful in helping my husband & I “meet in the middle”, so we both left satisfied with our sofa & loveseat purchase. We’ve been looking for over 2 months. Thank you again Mr Bill Brown!
Great service and great selection.
Marie was super helpful and great to work with!
Marie Mitchell was knowledgeable and very personable.
Karen was great!!!!Thanks! Friendly, very nice! Effective and nice!!!
Such friendly staff and very helpful when we were asking questions
Elissa was very big help
Keagan Bagsby was helpful and fabulous to work with!
Maria was wondering answering my question about a particular mattress that I’m looking for
Marie was so wonderful and professional. Took the time to answer our questions about some mattress and furniture.
Elissa Harris was very helpful and pleasant to work with. Will definitely come back!!!
Bill was an absolute dream to work with! I highly recommend asking for him for any help you need with any furniture needs!
Bill Brown was the best salesman. He worked with us on what we needed and was great to work with.
Sales person Marie and Angela were fun and very helpful with my wife and I, especially since my wife changed her mind. Good experience
Marie was so sweet & friendly. Did everything in her power to make sure my daughter and I got everything we were looking for!
Stopped in today and received excellent service! Marie and Bill were both kind and helped me pick out the perfect set! Thank you!
Nice* Honest*Professional *KNOWLEDGEABLE
Bill is the greatest! We even waited to come back to actually buy when he was working
Bill Brown was fabulous and extremely helpful!!! Zach was great with the financing. We will never buy furniture from anyone else again!
Ms. Marie was very nice and very helpful to me and my daughter on finding a bed that’s just right for us.
Bill and Angela took great care of me and helped me get the furniture I needed!
Horrible customer service and they do not even care. If you look at the customer ratings for the stores owned by this group in AL, they all are low ratings with many complaints. We paid for delivery and set up and then the guys did not set up the headboard or deliver to the correct house but the CEO does not find the need to refund the amount paid for this service. I would stay away from Ashley and use a more reputable company!!
Would give zero stars if it was possible. DO NOT BUY PURPLE MATTRESS HERE!!! Multiple of their sales people told us on multiple occasions that we would have the 100 day money back guarantee on our purple mattress. After about 40 days we realized it wasn't for us and reached out. They promptly told us not only would we not be allowed to get a refund, but we would literally have to PAY THEM to exchange the mattress. When I heard this I pointed out to them that multiple of their people had told us we would be refunded, just as if we had bought the mattress from purple directly. The store managers told us they couldn't do anything if their bosses didn't approve it and reached out to them. Their managers then made LITERALLY NO EFFORT to make things right and said you have to pay to exchange the mattress. DON'T BUY FROM THEM. THEY DON'T CARE ABOUT THEIR CUSTOMERS!
Mr. Bill Brown was wonderful to work with! He was friendly and interacted with my kids. Very kind and answered all our questions about our new sectional. Great experience and would shop again.
Go see Keagen!!! It’s my husband and I second time doing business at Ashley Outlet, in Trussville and we’ve had Keagen as our sales representative both times. She’s great at what she does and always get us a great deal!
great deals and great customer service. Thanks Keagan!
Marie is and was fantastic.. she is the sales representative to ask for.
Mark was very helpful and friendly. He offered great, efficient assistance.
I would give them zero stars if I could. We were delivered our furniture broken and they had to take it back and order it again. It will be over 3 weeks before we get it and we just moved into our home. We have no couch or chair and we will be getting no refund for the cost of delivery. If you care about your time or money then DO NOT shop here.
Bill was awesome!!!!!
Bill and Donna Brown helped my dad get a great deal on sofa and kitchen table!
Marie Mitchell at the Trusville outlet location was very helpful and nice.
Great job Marie Mitchell.
Ms. Ellissa was great and helpful.
Go see Donna Brown - she is so sweet and helpful!! Great experience at this store!!
My experience was amazing!! Mr. Steven and Ms. Donna took care of me. I came in the store 10 minutes before closing one day and they couldn’t help me (understandably) and asked me to come back. I returned the next day and Mr. Steven gave me a deal on the most beautiful dining set. The lead time for the set was 4-8 weeks. How about my dining set was delivered three days later?! They exceeded my expectations.
Came in looking for reclining furniture. Maria was very helpful and patient. I finally made a decision and can't wait for it to come in. Will definitely recommend this location.
Great people; kids didn’t bother them and great prices bill was awesome
Sales team does not have a clue about pricing or delivery.
Great customer service very friendly we are very happy with the purchases thank you Bill and Steven.
Ask for Marie!! Best prices, availability and customer service! Well be back again!
Marie and Bruce were great! Very helpful and informative. I will definitely recommend them to family and friends. I will be back !
Beautiful experience at the Trussville Outlet! Thank you so much, Mr. Bill and Mr. Steven!!! Brilliant job done.
Searching for furniture can be tedious but Keegan has made this an absolute masterpiece
Mr Bill was so nice and amazing to get us set up and out the door in a fast friendly manner.
Bill and Steven were great!
Went to Ashley Furniture outlet in Trussville to look for my Grandmother a chair! We actually found one that was perfect for her needs. Bill Brown was amazing in assisting us and getting the best price! The customer service was impeccable. If you are shopping for furniture go by the outlet and ask for him and I’m sure he will get you the best deal!
I must shout out Donna at The Ashley Outlet in Trussville. She was so amazing today! She helped me pick out a very stylish and well equipped recliner for my mom. I feel truly blessed. So for really great furniture and exceptional customer service go see Donna!
Bill was great! I’ll definitely be a repeat customer and won’t hesitate to refer all my friends and family.
Mrs. Donna Brown maintained exceptional customer service throughout our purchase. We changed items adding and removing to come up with the perfect bedroom set up for our home. Donna and her team were so patient and helpful with advice and made sure we were happy with our purchase. Thank you for everything
Marie and Steven were extremely helpful and professional. I recommend them highly to anyone looking for a furniture purchase. They went above and beyond to help coordinate all of my purchases, deliveries, and the warranties for the furniture.
Very nice sales and manager was very pleasant to assist us as well
Everyone here was very nice. Marie was great, greeted me with a smile and was knowledgeable and friendly. She helped me choose furniture that fit with my new house. Her temporary manager Linda worked with me and overall I had a very pleasant experience. I will be returning for future furniture needs.
Sarah is the best!
Ms. Marie was AWESOME !!! Although the store did not have exactly what I was looking for... Ms. Marie was on it with SUPERB customer service... She acknowledged me when I entered the store and did her all to try and help me find the exact item I was looking for...
keagan Bagsby was very nice and pleasant, she helped me with everything I need..
Great customer service with Keagan Bagsby!
Bill was very patient with us and very helpful, got us exactly what we were looking for.
AMAZING customer service! Marie was our retail person and Steven as well! Would definitely go back and buy more lovely furniture for an amazing price!
Marie was very helpful and so fun to work with when purchasing my chairs.
Ms. Maria Mitchell is extremely knowledgeable, plus very professional and certainly polished in suggesting particular furniture to me. Of course, I did not shop, but bought. You are very, very lucky that Maria is employed at Ashley Outlet in Trussville. I am a "die hard" Ashley consumer of complete Ashley only furniture for many years in my home. . .Only the best!
Bill Brown was extraordinarily
Bill is our guy! Great guy. Go see him for everything.
We had a great experience with Ellissa. She was patient and kind and helped us get the sectional that we wanted! The store was very clean and with a good selection. We will be back!
My salesperson Marie was very helpful in my selection process. She made the sale without being to pushy and gave me room to browse. She answered all my questions. Overall, great shopping experience.
Donna was so helpful and patient helping me make my decisions. I highly recommend asking for Donna to guide you through your decision process. I’m happy with the service and my purchase! Thank you!
Marie was a great help when I went to find a dresser at an affordable price!
Bill was fantastic to deal with. Definitely ask for Bill when your shopping at Ashley outlet!
Mr. Bill was so fun and helpful! Such a pleasure to work with, highly recommend!!
Great service!!
Marie and krista were fantastic! They helped us to find just the right furniture for our bedroom and mattresses for everyone! They were very helpful and such a pleasure to work with. We will definitely be back for all our furniture needs!
Bill was fantastic and made buying a couch easy and fun!
Donna, Bill, and Steven was very helpful and professional.
Wonderful experience with Ellissa, will be coming back.
Marie was top notch!!! Thank you for excellent service! Best experience I’ve ever had.
Bill is a great sales associate. He is very friendly and helpful. Steven is such a nice manager. We remember him from the Fultondale store. Ashley Furniture has been our favorite for many years!
Bill was absolutely incredible. He was attentive and helpful without being pushy. One of the best sales experiences/transactions that I've ever been apart of.
Bill is probably the best salesman i ha e ever worked with!! Thank you so much! So helpful and knowledgeable
Mr. Bill helped me out with outstanding customer service and very knowledgeable with furniture choices. Wonderful personality, makes a connection with the client .Steven was personable with a great friendly smile and excellent customer service skills .
Steve and Marie were Awesome!! I will recommend Trussville location any day. Very professional and Super nice!! Please visit Ashley outlet in Trussville, AL.
Keagan was extremely helpful and kind!
Keagan & Steven at the Trussville store were amazing!!! If you need furniture, come here first before making a purchase anywhere else.
Bill was very kind and informative when helping me pick out new furniture for my first apartment. Will be back for my furniture needs.
Marie was helpful and personable.
Nice gentleman named Bill. Very friendly and helpful.
Marie was so helpful! we really loved having her as our sales associate!
Marie Trussville outlet very helpful
Bill is so amazing! he’s so super sweet and helped us so much. amazing worker and person!
Very nice super helpful!
Great saleswoman Marie.
Outstanding service by Marie
Keagan was fantastic!
STAY AWAY SHOP ELSEWHERE. MY DINING ROOM SET WAS DELIVERED AND WAS MISSING PARTS THEY SAID THEY WOULD BE BACK THE NEXT DAY WITH THE PART AND ASSEMBLY IT THE NEVER SHOWED UP OR CALLED I CALLED THEM ON THE 2ND DAY AND THE CUSTOMER SERVICE REP SAID SHE WOULD LOOK INTO IT AND CALL ME BACK SHE NEVER DID. SO I CALLED BACK ON DAY 3 THEY SAID SOMEONE WOULD BE OUT THAT DAY FROM 4-6 TO ASSEMBLE THE TABLE AND CHAIRS THEY NEVER SHOWED I CALLED BACK ON DAY 4 THEY PROMISED THEY WOULD HAVE SOMEONE CALL ME AND COME OUT AND PUT IT TOGETHER I NEVER RECEIVED A CALL THE TABLE AND CHAIRS WERE LEFT IN MY KITCHEN NOT ASSEMBLED FOR 5 DAYS. IM NOW GOING BACK TO ASHLEYS TO REQUEST A REFUND. I HAVE HAD ENOUGH. THIS WAS THE WORST EXPERIENCE I HAVE EVER HAD WITH ANY FURNITURE STORE IN MY LIFE.
Bill was very cheerful and a pleasure to work with. Funny man and a great salesman
Have had a wonderful experience not only shopping for furniture but had a lovely experience working with our salesperson Marie. She was extremely personable & remembered us the next day. Marie was very knowledgeable of all the furniture pieces we were interested in. Will definitely be coming back to Ashley Outlet in Trussville and will refer our family & friends.
Keegan was super helpful! She gave great details in the quality, prices of the furniture, delivery times! 10/10 Recommend going to Ashley outlet store in Trussville!
Keegan B. was absolutely fabulous in helping me with my selections!!!!
Mr. Bill Brown was the greatest help!! Great personality always had a smile!! Loved my purchase!
Donna was great!
Marie was very friendly and helpful.
Thanks Marie. Very helpful.
Keagan B She will always make sure you get what you want. Great salesperson
They are All about the sale. Customer service after the sale is AWFUL!!! I called the store to ask questions about my purchase and was referred to customer service. The store associated didn’t even care to review my order in the system. I also held for customer service for at least an hour. No one answered
Amazing service!!! Got there late because of traffic. They still helped us find a great sectional!! They stayed almost an hour past closing time to finish up all of the paperwork for us. Everyone there was so helpful. I highly recommend Ashley furniture in Trussville Alabama!!!!!
ETA 6 Months later and a replacement chair was sent but within weeks it no longer works. About to go through the warranty department again. Horrible customer service especially through the warranty department. I purchased a recliner, it arrived broken (After research, this seems to be normal with Ashley) Submitted a warranty claim and had to text pictures. Recliner is clearly not attached on left side. Was told to wait 7 days to hear back. Called after 7 days and was told my power cord fix was on its way. Nothing was wrong with the power cord? I reminded them I have a broken chair with the side not attached and it’s not an electrical problem. They corrected the warranty claim and told me to wait 7 more days to hear back. I waited 7 days call back and was told again a power cord is on the way. So here I am with a recliner that we can’t use and probably still waiting on a power cord I don’t need.
This was a really nice store, it would be great if it had more of a variety of products but unfortunately they don’t. I went there looking for a particular type of painting and they were plenty but they were all prints and no originals that I saw. Also, the store was a franchise and a lot of the things that you can do at a regular store, they were unable to do. I was very happy with the salesperson that I had, she was very helpful and went out of her way to make the sale.
They were very helpful. We appreciate all the help with the checking out process. We bought a couch and coffee table
This was our first visit. The store was clean & bright folks were nice, but for an outlet store, I expected to find some better deals & much lower prices. Limited selection available for what we were looking for & limited service available on weekends. When I see the word "outlet" I expect to see some deep discounts & we didn't so it was a little disappointing
Had a great experience recently in the Trussville Ashley Homestore Outlet. I highly recommend them if you are looking for a new Purple mattress!
I had a wonderful experience with Ashley furniture at the Brook Highland Plaza location. My sales representative Brad was superb in finding what suits me personally. I felt more like an actual guests rather than a number someone has to attend to. The management Bruce and Crista was one of the most obliging staff I have had the pleasure of doing business with. Highly recommend to future guests who are looking for exquisite furniture and a welcoming staff.
I think the people who work at this store are awesome. Me and my husband worked with Keagan, she is such a doll. We went 4 times trying to decide the sofa we wanted, she was not pushy and so professional. She answered my 100 questions with a beautiful smile. Looked at all the pictures of my family. Lol. We will go back to her when we’re ready for a bedroom suit. Thank you Keagan for making our buying process the best ever .
My wife and I bought a set of furniture from this location and after it was delivered, realized we picked the wrong sleeper sofa. Dealing with Customer Service for the return was less than stellar, and after getting ghosted regarding our refund, I reached out to Manager Shila Harper. Not only did she handle our case with expert attention and knowledge, she got us our full refund within 48 hours. She is the reason we will continue to shop here in the future!
Our salesperson was outstanding! Donna Brown is your go to person!!!
We had the best experience at Ashley Homestore Outlet. Keagan B. was the young lady that helped us. She was awesome. She didn't hover, but made sure we were taken care of. We bought a sofa....this was the best furniture buying experience that we've ever had. Everyone is pleasant. The prices are very reasonable.The store is very clean and easy to move around in. I HIGHLY recommend this store....and if you go there, ask for Keagan! Great experience!
I honestly hate to write this, but this is seriously the worst experience I think I have ever had with this company. I went In to buy a couch and somehow got sold literally one piece of it. had to go back and buy the rest of the couch and pay a delivery fee once again. Once my couch got finally delivered it couldn't be put together because it was STILL missing pieces. I bought this couch back in June and it is August and I have a couch sitting in my living room, not put together, and pieces still missing. will not ever work with them again.
It was a great experience! Bill guided us around for it seemed like an hour or 2. He was extremely helpful! James was very helpful as well! I would most certainly recommend!
Great service and people; we will be coming back again.
Stop by the store today, very nice, comfortable, a nice place to shop. The service is impeccable. You need to buy new or replace your furniture, this is a great place to do it. Stop by and see James knight He will take good care of you.
James is an exceptional store manager. He will make sure you get the best service.
Ashley is a great place to work! If you go to the Outlet in Trussville, James is the manager and will help you get the furniture you want at an affordable price!
As an employee of Ashley Homestore, James in Trussville Al is the guy to see, for a low, low price.
Very good store. Nice staff.
The Ashley Outlet is a great place to work and shop! We will take care of all your furniture needs!
It’s unfortunate I can’t give this store zero stars! Want to buy from crooks? If so, go here. This company does not fulfill orders and they will not discuss why with you. There’s plenty of great furniture stores around, this isn’t one.
Decent selection but not outlet prices. We purchased new den furniture. Donna, the saleswoman, knew absolutely nothing about the product. Every question we asked, she had to go ask someone else. (Do not buy from her.) We were able to haggle on the price a little with the manager, which was nice. Donna promised she would call us every 1-2 weeks to keep us updated on our order/delivery date. We never heard back from her. I called the store to check on our furniture a month after we ordered it and everything was in! If I had not called, we would probably still be waiting on a call from her! One bright spot….The delivery and setup was exceptional!
Bought a table set wanted to pick it up. Found out it wasn’t in stock had to wait 3 months on delivery finally got it and it was used. Then I was denied a refund by the CEO
I'm not really sure what makes the store an Outlet. The prices are no different than any other furniture store. Even though it is an outlet store the selection seems smaller than say a Rooms To Go. It is a frustrating shopping experience as none of the couches have prices listed and the sales associate has to go to a computer and look up every price when you ask about a couch.
I went in to buy a kitchen table set. No one would help me, but all the white people in the store were getting served. I stood by the kitchen sets for 15 min without getting acknowledged. The lady waited until I walked out the door to ask me did I need any help. I said I would spend my money elsewhere. The service was terrible from the young lady with curly hair, but I was going to try again. Not one person helped me out of 4 employees. An employee with the guest greeted me, but the others ignored me. I checked other stores, but no other companies carried a similar set. I went online to Ashley and found it cheaper than the outlet store. It was $679 in-store and $521 online.
Purchase office desk. The delivery was challenging. The supervisor had to come and see how the t v stand/fireplace was put together.
Helpful and seems to have a nice selection of furniture
Nice
Great new furniture store
For additional details on the offers on this page, click here to learn more.
0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.