Ashley Store Birmingham, AL (Brook Highland 280)

Laquita, Krystal and team did a great job helping us. They were very knowledgeable and professional.

Reyanna She is an excellent salesperson, always willing to answer any questions, very approachable and very kind

⭐️⭐️⭐️⭐️⭐️ Laquita at Ashley Furniture was fantastic to work with! She was friendly, knowledgeable, and made the whole process easy and stress-free. She helped us find exactly what we were looking for and answered all of our questions. Highly recommend asking for Laquita if you visit!

Laquita and Chris at the Brookhighland were awesome! Very knowledgeable and helpful ! Service was great :)

Incredible costumer service with Laquita and Chris at the Brooke Highland location

Crisslyn was amazing! She was knowledgeable and very patient with us. Worked out financial arrangements with her team to get a new king size bedding system. Thanks so much!!

Love this store and staff!! All were super nice helpful and knowlegeable . My sales person is Laquita and she is fantastic. She Spent alot of time with me. She made it easy, enjoyable and fun. Friendly store and great selection and prices!!! Chris- store manager and Krystal are also amazing sales personnel!! ****Laquita is a great salesperson and talented decorator. l!! We thank you ! Blessings to you.

LaQuita was great. Service is good, reasonable pricing. We were in and out quickly and got the furniture we wanted. They work with you.

Wonderful experience as soon as we walked in the door. We were shown to exactly what we wanted and our sales person Reyanna was extremely helpful and focused on our requests and got us the perfect sofa. Thank you for everything!

Go see Reyanna

Reyanna! Amazing young woman ❤️

Reyanna is amazing! She’s so young but she’s so knowledgeable

Reyanna is great!!!!!

Go see Re’yanna excellent worker provided very good service would definitely recommend

Oh my I had such a great time with Reyanna! She’s so cool and very easy to talk with!

She’s so young but she’s great in school she absolutely rocks! Re’Yanna was outgoing but so friendly, very respectful young woman and she so stylish!

ReYanna !!!she’s the best !

Reyanna is so sweet! when youre not sure what you want and come in with only pictures she can help you create the room of your dreams. she was great and very friendly!

Reyanna was great and although it was busy she took her time with us and it was well appreciated

Go see Reyanna! She’s awesome and very pretty !

Go see Reyanna for all your furniture needs!

Great experience with reyanna will recommend her to anyone looking to purchase the nicest young lady !

Re’yanna super friendly! GREAT girl!!

Re’yanna is so sweet and pretty she helped us around with everything we needed and was super nice and was always smiling!

We recently purchased a mattress from Ashley Furniture and had an outstanding experience thanks to our sales representative Reyanna! She was professional, attentive, and genuinely invested in helping us find the right fit for our needs and budget. We appreciated how clearly everything was explained, from comfort levels to warranty details. The process was seamless, and we left feeling confident in our purchase. Excellent customer service from start to finish!

We had such a great experience at Ashley Furniture! Our sales rep Reyanna was incredibly helpful, patient, and knowledgeable while we were choosing our mattress. She really took the time to understand what we were looking for and never made us feel pressured. The whole process was smooth and stress-free. We’re so excited about our new mattress and truly appreciate the excellent customer service. Highly recommend!

We came into Ashley's Furniture to buy a kitchen table, and Krystal was great! She helped us decide on a size and layout for our kitchen table by looking at pictures. We will definitely come back for a sofa!

Reyanna did an excellent job! May God bless you!

Krystal K. Was amazing and provided exceptional support!

LaQuita was great in helping us find the perfect chairs for our bedroom. She was very nice and patient with myself and my children. Great service!

Reyanna was a wonderful and friendly associate. Very happy with her service.

Great experience with Reyanna.

Reyanna and Laquita are really special. If they can help me, they can help you find what you need. Five stars for them.

Crisslyn is the best!!! Patient knowledgeable and kind,

LaQuita was the best saleswoman ive

Laquita Jones helped my husband and me find the perfect dinette set for our small dining room. She was very helpful and also very patient and knowledgeable with all of our many questions. I highly recommend her.

Laquita

La Quita did a great job for me on my furniture recently, happy with my purchase

Krystal was very helpful

Krystal was awesome and very helpful

I had a great experience here at this location..I was greeted by Ms. Re'Yunna and she was so professional and knowledgeable about the items I asked about. Before coming here, I wasn't sure I wanted to purchase here right off, but now I will and I would gladly suggest to anyone I know that needs assistance, to speak with Ms. ReYunna. Thanks so much!

ReYanna was amazing!

Re’yanna, was very helpful during my visit. Providing exceptional customer service, knowledgeable , and made it easy to find exactly what I needed! I would recommend her to anyone looking to shop at this location.

Shop with Reyanna and Laquita for your furniture and SLEEP needs, great customer service and very knowledgeable 💪🏾💐 Great tag team effort and wonderful shopping experience from both ladies‼️

Krystal Eaton is a far out a groovy chic. Man she the best furniture sales person god ever mad. I think I’m gonna be her next Halloween because I absolutely love her. I’m naming my next child Krystal. Thank you Krystal for your help.

Krystal

Krystal

We had a great experience shopping with this store. Krystal was very friendly and had great taste. Thanks Krystal!

The service was excellent. Crisslin was absolutely the best!!!!

I recently was in need of a bedroom set , but didnt want my bedroom to feel predictable or overly matched. Krystal Eaton was such a great help in Tuscaloosa in finding me bedroom pieces that created a curated look without comprising my budget - I love it ! I will definitely be back to get her to help when we decide to redo our dining area so everything new is cohesive with the old

Great Service by Krystal!!

Krystal is fantastic! really listened to what I needed!

Ask for Krystal by name.

Krystal is simply the best!

This store is amazing! Make sure to ask for Krystal!!

Krystal was the BEST!

Krystal was the sweetest! Definitely ask for her!!

Ask For Krystal

Krystal

Krystal was so easy to talk to and work with!

Krystal was amazing!! Got us in and out spending less than anticipated. Will definitely be back!

Reyanna was very knowledgeable and helped us choose the best recliner!

LaQuita did a great job helping me.

Reyanna gave my fiance and I a great experience, we appreciate her.

Ryann’s did a fabulous job. Very knowledgeable and friendly. Will highly recommend her and this store!

Quick, easy & successful purchase! LaQuita was a pleasure to work with.

Reyanna

Krystal was great!! Thank you so much for your professionalism and help!!

Great service Laquita was great!

Laquita was great sales person. She was very professional and answered every question without hesitation. I would highly recommend her and this store for any of your furniture needs.

Laquita was super helpful and was able to get a 5 piece sectional plus two recliners within our budget. She was so nice and professional. Ashely as a whole is the place to go! Just ask for Laquita!!!

Krystal was absolutely amazing! Her friendly demeanor and helpfulness made my experience fantastic. The customer service she provided was top-notch and truly unforgettable!

Very funny and friendly best person to purchase from ! Krystal

Great experience for our first time shopping . Thank you Mrs Krystal

Crisslyn was a joy to speak with! She is incredibly knowledgeable and professional, and she made the shopping experience feel personal and enjoyable.

Laquita was absolutely WONDERFUL in helping me get all the new furnishings for my new house. She was so kind, attentive, & did her magic to find the perfect finishes. Highly recommend the serviced provided at Ashley Homestore.

Laquita was excellent on helping my wife and I choose a mattress, frame, couch and TV stand. Would highly recommend! Update: we were supposed to get everything but the wedge delivered today, and we only got the bed.

Laquita and Steven helped us out with a nursery chair and they were both helpful!

Me and my wife was able to pick out a marvelous bedroom suite. We would like to thank Cryslynn Jones for her outstanding costumer service. She really went over and beyond for us. The only problem that we had and we are not completely sure that it was her, but I think that she needs stronger deodorant. It was either her or the kid in the baseball uniform. My wife seems to think that it was her. But other than that, job well done Cryslynn. Thank you so much!

Go see Crisslyn and ask for her at the door. She will take great care of you!!

I came in to look at a dining table to see how it looks and person and OMG it was beautiful!! Krystal really helped me out to get a great deal!!!

Crisslyn is the GO TO person for all your needs! She is very helpful with an amazing personality to match. Ask for her when you shop at this location.

From the moment I entered into Ashley, I was greeted by LaQuita (I think that’s how you spell her name) with a warm welcome. She showed me around the store. Even though they didn’t currently have what I was looking for …she still went above and beyond for me, even referring me to the website.. great customer service

I was coming into Ashley Furniture just to window shop and to kill some time. Laquita ended up selling me a bed that I didn’t need lol she had amazing customer service and was polite .

Ask for Crisslyn!!

Crisslyn Jones is an amazing saleswoman and she can sing too❤️❤️❤️ Keep up the good work Young Lady🫡

Crisslyn is great!

Crisslyn was very helpful at this location.She has a lot of knowledge!I will shop at this location again!

Crisslyn was very helpful with me selecting furniture for my new home even though I didn’t purchase I will be back to purchase once I close on my home

Ask for Crisslyn, Im looking forward to her creative ideas on decorating ideas.

Crisslyn Jones made the experience top tier with her sweet and warm personality. She was so patient and extremely helpful!!!

Always ask for Crisslyn! She is the best!!!

Go and see Crisslyn for all your needs!

If you’re shopping at Ashley, I highly recommend asking for Crisslyn. She truly goes above and beyond to make sure you leave confident and happy with your purchase!

My experience here was so great she was very nice , and patient with me and helped with all the questions I had great customer service !! Ask Crissyln Jones !!

Crisslyn was absolutely amazing! She was knowledgeable, patient, and genuinely helpful throughout the entire process. Make sure to ask for her when you go in!

Ask for Crisslyn at the door! Her customer service is BEYOND top notch!! I will definitely be sending my referrals.

Make sure you ask for Crisslyn to assist you with your needs!

Crisslyn has been so wonderful and helpful! She answered all of my many questions and helped make a decision. Love her!

Crisslyn is the best! Top Tier customer service!

ReYanna was so helpful and gave us amazing service and helped us get an amazing dresser. She was extremely nice and understanding and gave great advice.

Ask for Crisslyn, great customer service‼️

Me and my family had a good experience there. We were able to get the table we wanted and it was also on sale, thanks to Crisslyn we will be returning.

Ask for Crisslyn Jones 😊

Laquita was so easy to work with. She gave us the space we needed to make decisions and walked us through the purchasing process. As a parting gift, we received two bedgear pillows. Ashley and LaQuita for the win!

Laquita was very nice and helpful. We purchased some living room furniture with low pressure.

Laquita Jones, very knowledgeable and helpful.

Re’yanna was so friendly & helpful. She listened to me & gave me my best deal. She made sure I saw all available options in what I was looking for. Go see Reya @ Ashley’s!!

I am shopping with my mom. She is having shoulder replacement surgery and needed a power recliner. Reyanna was so helpful in pointing out what would be best for my mom. She was so kind and friendly and made us feel seen and heard. She listened to our concerns and helped us decide what is best. She also got us a great deal. Highly recommend Ashely and Reyanna!

I had a great experience at Ashley Furniture thanks to Krystal. She was incredibly helpful, friendly, and knowledgeable without being pushy. Highly recommend asking for her!

Wonderful experience

Loved our shopping experience with Laqita! Super informative and helpful, and so very sweet to talk to!

10/10 would recommend Krystal.

Krystal was amazing! She helped during the entire process from trying different mattresses to customizing our couch. Definitely recommend her!

Had a great experience choosing our new furniture for our house! Great customer service!

We are so happy with our experience and new couch for our home. Laquita was incredible to work with and helped with bringing our vision together!

Laquita got us into an amazing living room couch. Ask for her if your shopping for any home furnishings.

Great experience looking for living room furniture. Re’Yanna was so wonderful and helped us throughout the process. Highly recommend!!

I had an amazing experience at Ashley’s thanks to the incredible customer service I received from Laqyta. From the moment I walked in, she was welcoming and patient. She listened carefully to what I wanted, offered thoughtful suggestions without being pushy, and made the whole process feel easy and enjoyable. If you’re visiting Ashley’s, I highly recommend asking for Laqyta, you won’t be disappointed 🙂

Laquita was so very nice and helped us find the furniture that we needed for our new home! Highly recommend her!

Laquita, She was amazing and very helpful allowing us to work through what we wanted exactly!

Laquinta was wonderful and very pleasant. So excited getting our new living room furniture. Love Ashley furniture, we already have several pieces throughout our home.

Reyanna was super friendly and helpful as we started our hunt for the perfect nursery recliner!!

Reyanna is amazing! So festive and nice to work with. Thanks so much for all the help

ReYanna was amazing to work with She is very knowledgeable and thorough

Krystal was so helpful and friendly!

Reyanna was wonderful!!! She is so kind and knowledgeable and helped us find exactly what we were looking for.

Great experience with ReYanna at Ashley Furniture off of 280! Really smart and knowledgeable if you want a great experience come see her !

Taylor was amazing!!!!!!!!!

Krystal was such a great help. Awesome store!

I typically prefer to leave positive reviews and support businesses when I can. In fact, we have purchased furniture from Ashley several times in the past. However, after this experience, I feel it would be a disservice not to share what we encountered so others can make an informed decision before purchasing. My husband and I recently redecorated our den, including new paint, chair rail, side tables, lamps, an area rug, and a recliner. We were looking for a couch of a specific size and visited several stores before finding what we thought was the perfect fit at Ashley Furniture on Highway 280. The couch was comfortable, worked beautifully with our new space, and we were excited about the purchase. During the sale, the salesman strongly encouraged us to purchase the warranty, describing it as a “platinum” level of coverage and assuring us that no matter what happened, we could call and it would be taken care of. We normally do not purchase warranties, but based on how it was presented, we decided to do so. We purchased the couch in September 2025, and it was delivered in October 2025. By January 13, 2026 — just a few months after delivery — the couch began showing visible pilling and wear, including holes in the fabric on the seat cushion and both back cushions. On January 20, my husband filed a warranty claim with detailed photos and a full description of the damage. The claim was denied on January 26, with the explanation that the damage was considered “normal wear and tear.” We submitted a second claim on February 2 with additional, more detailed photos. On February 9, the claim was denied again. This time, we were told the issue was a manufacturer defect and therefore not covered by the warranty, and that it should fall under the store’s manufacturer warranty. When my husband contacted the store manager, he was told the couch had been purchased off the floor and was considered “as is,” meaning it was not covered under the store’s warranty. We were then directed back to the warranty department, despite already being denied twice. At this point, we felt caught between departments, with neither the store nor the warranty provider willing to take responsibility. The assurances given during the sale did not align with the actual coverage provided, and we were left with a couch showing significant wear after only a few months of normal use. Unfortunately, this experience has led us to reconsider future purchases and look elsewhere for furniture.

Reyanna was great! She help me find a couch for my new home. She explained everything clearly about delivery times and what to expect.

Overall good experience. Laquita was very helpful.

Laquitta was very helpful and our experience was seamless.

Chrisslynn was a delight to work with today. I got my dream couch today.

Great experience with Laquita

Reyanna was our sales professional! She was so knowledgeable and helpful! She was patient and kind. She has impeccable customer service!! Thank you!

My wife and I recently decided we wanted to upgrade our living room sofa, and Krystal Eaton was incredibly helpful throughout the process. She took the time to get to know us, checked in along the way, and gave us space to decide without any pressure. It was clear she genuinely wanted us to find something we loved. We were very happy with the service and can’t wait for our new sofa to come in! Thank you Krystal!

Laquita did a super job.

Best in the business my sales associate ReYanna was so professional and knowledgeable about the business. 10 out of 10 would recommend her to anyone who looking for furniture for their home.

I had the luxury of meeting a very wonderful employee on my visit to Ashley’s by the name of Re’Yanna, she was very helpful in assisting me with selecting various pieces for my home decorating project that’s underway. I highly recommend using her expertise in your next big furniture purchase.

My experience was awesome! I encountered a young lady by name of Reyanna and was very impressed with her professionalism and knowledge of what I was looking for. I will be back to make my purchase by end of month!

Ask for ReYanna when you come inside to Brook Highland store!

Laquita and Chris were so helpful. They had patience with us and ensured that we got the best deal! Thank you so much!

Highly recommend Laquita. Excellent customer service and will help get you approved!!!

Taylor did an amazing job assisting me with my purchase.

Great service, LaQuita was very personable

LaQuita was very patient and helpful. She showed us items comparable to items that wasn't in the store. We finally found 2 liveky accent chairs with her help.

LaQuita was great! Please ask for her if you want a great experience.

Ask for Krystal! She is knowledgeable on all products and will be sure to take care of your furniture and mattress needs!

If you visit this location please ask for Krystal Eaton! Very friendly, professional, and knowledgeable!

Laquita Jones.. She gave great Customer Service. She was very helpful, polite and respectful. I was able to find everything I needed.

Love this location!

Great people great service great product

Crisslyn was amazing and helped us find the perfect bedroom set!

Crisslyn was super helpful and really made our experience smooth and easy. We could tell she has a passion for talking with people and we will definitely recommend her to our friends and family as well

I went in to your location at Brook Highland and was greeted with a warm welcome from your associate Crisslyn. She’s very friendly and also very helpful. Keep up the good work Crisslyn.

Greeted immediately on entry to store by Reyanna. She provided me with quick valuable information. She allowed me to look independently. I found what I was looking for fairly quick. Very quick and smooth transaction. Just the way I like.

Great experience, worker was very nice and she is super SUPER HONEST!!!! I love this placee!! Will be back again

Crisslyn Jones has did the most amazing job with helping me find my furniture. She is such a joy of light and good energy. The best help i've received in such a long time in a store. Keep up the good work Crisslyn.

I wanted to take a moment to express my appreciation for the outstanding customer service I received from Crisslyn Jones. From the moment I walked in, I felt welcomed and supported. She took the time to understand what I was looking for and guided me with kindness and expertise. It made my shopping experience not only easy but enjoyable. Thank you for going above and beyond.

I came in and was greeted with excellent customer service. If you are in need of any piece of furniture don't hesitate to stop by and ask for Crisslyn!

Excellent service! I was helped by Crisslyn Jones! Met with a smile, and served with patience and excellence! 1000/10!!

Crisslyn is really great. Be sure to ask for her at the door!

Amazing furniture and even better customer service. Crisslyn was very helpful, kind, and patient the prices were reasonable, and delivery was quick. Very happy with my purchase!

Excellent service and Taylor was the best salesperson we’ve very had. I would highly recommend the store and ask for Taylor when you stop by.

Krystal Eaton is your go to girl

Ask for Krystal at the door for exclusive savings and five star service!

Taylor was very kind and helpful! We love our new bed.

Laquita was great!

Went and tested some mattresses! Laquita was a big help!

Laquita was great and very helpful.

Wonderful experience with Chris Rich! He was patient, listened to all concerns, and gave very helpful advice when trying to pick between 2 different sectionals. He was very straight forward and clearly answered all questions. Highly recommend this location and getting assistance from Chris in the process of picking furniture for your home.

Taylor was of great assistance and very attentive to all of our questions and changes. She was extremely knowledgeable to all of the products that we purchased and made this whole experience very pleasant. I would highly recommend working with her when shopping in this store.

Laquita was very helpful & knowledgable about the products we were interested in. I would highly recommend her if you are looking for any type of furniture.

The store manager, Chris Payne, was great! He helped us find the best sectional for our home and answered all of our questions!

Re'yanna is the absolute sweetest worker and so helpful with everything. She narrowed things down for us by our needs and gave us so many options to help us for over an hr. I will definetly come here again

Taylor Nicole truly did a fabulous job serving us!! No pressure, just so kind & helpful!!

Very helpful and quick service. Laquita did an awesome job helping me find the sectional I wanted

Great service! Highly recommend Reyanna she was very sweet and helpful!!

Ben was awesome, we will be back!

Ben and Chris were very helpful!

The Ashley in Brook Highland is fantastic. I am a repeat customer and am so pleased with the service I have received. I am worked with Ben and he is great at what he does, very patient, not pushy, and great recommendations.

Laquita is very knowledgeable and friendly. We use her every time we buy furniture now. She can explain every style, fabric, function, warranty, etc. and never makes us feel pressured. The quality is always good and prices are very reasonable!

Excellent service, prices and quality. Will be back for next purchase of furniture.

Chris is a very knowledgeable and professional individual. We have worked with him on two transactions.

Taylor was awesome with getting us set up with a new mattress and all the things that go with it! If you need someone to help you out, she’s your girl!

Excellent customer service. Fast and efficient. Laquita was professional and knowledgeable. Thanks!

Everyone was super helpful and sat with me while we figured out the best options for the dimensions of my place. Really helpful on protection plans as well.

Ben was a wonderful sales guide to help us get the mattress we needed and worked best for us. He was attentive, kind, and beyond helpful. We felt like he had our best interest at heart throughout the whole process.

Ben was the absolute best! Buying furniture was easy and painless as it should be. I was impressed with Ashley furniture!

Went in to look at bedroom furniture. No one helped. Sales people looked at us but didn’t come over. Maybe we look poor. I’ve purchased quite a bit from the store in Opelika. Guess I’ll drive there…

Taylor was fantastic to work with and was very knowledgeable.

Crisslyn was super helpful. We’re very happy with our new furniture.

Chris did a great job helping us find a dining room table. Updated- customer service stops when you leave the store. Two missed delivery dates, coupled with some poor excuses when you speak with customer service. Not good at all.

Ask for Crisslyn. She is so patient and helped us to choose a great swivel !! Great service thank you!

Crisslyn Jones was so helpful in helping me choose a sofa just for me. Very delightful young lady.

Reyanna was incredibly helpful!

Great experience shopping here today, especially with LaQuita! She was so very helpful in guiding us through looking for what we wanted and staying in budget. Thanks!! We will be back.

Laquita was awesome! She worked hard to get us a deal that was in our price range.

Laquita was amazing!

Laquita was excellent! She was very knowledgeable about the products here. She also was extremely patient as I was very indecisive on what I wanted. I’ll shop again!

Had a wonderful experience today ordering my furniture with Crisslyn. Super friendly and helpful. She ironed out all the details professionally and efficiently. Will definitely go to her again when I need additional pieces!

Laquita was very helpful and knowledgeable.

Loved the customer service we received and Ben was amazing!

Ashley Furniture was a pleasant visit with lots of help. Everyone was so helpful and nice

Smooth transaction, friendly service! Looking forward to my new furniture!

Lawyers did a wonderful job helping me!

Amazing service from Taylor and Steven. Was very helpful in picking out a couch and getting everything set up and ready for me. They made the process very easy and simple and did everything for us.

Taylor helped us picked out our couch today and she was very helpful answering all our questions and concerns. She made us feel at home and allowed us to take our time, which is so important when making a large purchase. Steven assisted Taylor with checkout and engaged in friendly conversation with us. This is now my #1 store for furniture purchases!

Ben was so great! We told him what we wanted and he walked us through everything. We enjoyed our experience.

Ben took great care of us and got us what we needed with no hassle. Shout out to Taylor as well.

Very Satisfied. Very pleasant to work with and efficient.

Dylan and Tyler where wonderful rsa Best time I have ever had

Ms. Crisslyn did and outstanding job helping me. I would highly recommend her!

Laquita did a wonderful job for us. Very helpful and knowledgeable. Thank you

Laquita was very helpful and made our experience amazing!

Laquita was amazing! She has happy customers now waiting for their first baby!

AWSOME GREAT SERVICE,”. Awesome customer service. They even gave me discounts on my purchase.. BEN thank you sooooooo very very much for your help IM SO HAPPY WITH MY PURCHASE AND SERVICE

Laqita & Chris helped us so much! Very helpful and very patient with us with our purchase.

Llquita was very helpful with my purchase. She was very sweet and patient.

Laquita in Birmingham was great.

Crisslyn was amazing... she was very helpful and I got the bed I wanted, as well as a great cooling mattress.

LAQUITA WAS GREAT DHE HELPED FIND EXCATLY WHAT I NEEDED FOR MY NEW HOME

Breyanna is amazing!

Laquita

Had an awesome experience at Ashley today! Worked with Ben to order the couch of my dreams, and he made everything feel smooth and speedy from start to finish. If you need furniture, this location is absolutely worth the stop.

Crisslyn did a fantastic job! A pleasure to deal with!!

Me and my husband came on black Friday weekend and the sales associate we worked with was awesome!! She got us an awesome deal and worked with us to reach the right price for us! Will definitely come back for future furniture needs!

Ben was awesome!! So kind and helped me find the perfect accent chairs for my den. Thank you Ben!!

If we can give minus stars we like to give -100 , we visited Ashley highway 280 , Birmingham alabama store, we spent one hour ,we finalize sectional sofa, repeatedly we told representative Mr.Been make sure our final price should be inclusive of tax, protection plan, delivery charges and if any hidden charges, everything . He gave us final amount $6000/- we gave all information, he entered everything in his computer, he got my details and we decided 0% 24 months , we told him ok now we are paying down payment fir 24 months plan, he says OK and he went to manager and came back with one new price he says I am sorry protection plan is separate, we already spent 1 hour to finalize everything inclusive he and his manager gave us final amount $6000/-and the time of payment he says with protection plan is separate. They try to cheat us, they thought now they are ready to buy , so we can add additional charges. We were so shocked....We will never go again in any Ashley store. Higher authorities of company should look in to stop this type of fraud with customers and save company's reputation.

Reyanna was great! She helped us find a really good couch and gave us a great deal!

Steven was a huge help to us picking out our couch and mattress.

Thank you Crisslyn for being so helpful.

Ben was fantastic to work with!!!!!

Taylor was so helpful and incredibly nice! Such a smooth process, we will be buying from Ashley again!

Laquita was very helpful and the whole process was quick and simple.

Reyanna was great!!

Reyanna was great! Very friendly and informative.

Laquita is a fantastic saleswoman...great product knowledge, friendly service!!

Crsslyn was incredibly helpful and got us squared away with a new sofa quickly and professionally!

Ben, was fantastic! He assisted us with making an important purchase and ensured we were able to take advantage of the Black Friday deals!!

Had a very good experience this Saturday with Ben. He was incredibly helpful and patient. He guided us through all the options without being pushy and made sure we found everything we needed. Excellent all around!!

This store is so easy to shop at. I highly recommend Ben. He was able to find a good solution for us.

Benjamin was great and easy to work with. Store had what we needed and were able to deliver quickly

La Quinta was great. Excellent customer service.

Reyanna and Chris were amazing at helping me find the set I was looking for and getting it in my budget By far the best furniture shopping experience I’ve ever had

Chris did a great job

Just purchased a recliner at the Hwy 280 store, LaQuita was my sales lady. She is amazing! She was well knowledged about the product. Really enjoyed the time spent with her. Thanks again for being so kind. Jeri Hodo

Laquita was absolutely amazing! She answered all of our questions and made our furniture buying experience extremely easy.

Yanna was very attentive with what I wanted she made me feel like I was building my dream home just with my interior decorations. She was amazing I would definitely recommend her and come back just because .

Very helpful in getting me what best fitted my needs. Reyanna was very kind and courteous. You are met at the door with a positive attitude

I worked with Re’Yanna for a new sectional for my living room. She was very patient with me (because I was very undecided lol). She helped me to make measurements, and also was sure I made a solid decision. She also was sure to make the financing process easy to understand. I look forward to working with her again!

Ben was the best. Great customer service and help my experience shopping all the better. He worked with me to ensure I was satisfied with my purchase.

They seem friendly until they get your money and you have issues with them I bought the rest of my furniture from Rooms to Go zero issues

Reyanna was amazing!!

I had such a good experience at Ashley today! Laquita was super friendly and really helped me out without being pushy. She made everything quick and easy, and even gave some great suggestions. I would most definitely recommend this location.

Chris!!! You the man

Taylor great jobs

Taylor was Very friendly and great service

They know a lot about mattresses and have attentive customer service

Steven, Reyanna and Ben these three are amazing and helpful!! Tremendous help and amazing service, definitely recommend these three for help with your purchase!!

Re’yanna is excellent. Best dressed and sweet!! She got me right!! I’ll be back:)

Another mission accomplished at Ashley Furniture, thank you Laquita for helping me find the perfect accessories I needed! I will definitely be back for Black Friday!

Steven, Taylor and Chris were so friendly and helpful! Great experience!

Steven and Taylor were great!!!

Re’Yanna Butler Was the first to greet us and was so helpful. She was very informational on each design and what would work best for what we were looking for. Thanks for the help!!

Very nice staff! Re’Yanna Butler was very helpful and professional.. Thank you

Laquita was very knowledgeable about each piece of furniture that I looked at she helped me pick out some great pieces! I appreciate her patience and helpfulness and will definitely be back.

Such a wonderful experience! Laquita was so pleasant, professional, and helpful. She was able to help me find what I was looking for and even got me a deal on the outdoor furniture.

Reyanna was great and got us a really good deal today! Go see her she was very sweet!

Laquita was exceptional in helping my sister and I purchase a sofa and loveseat from Ashley Furniture store. Laquita was pleasant to talk with and very helpful in helping to make a decision. I would recommend LaQuita as a top notch salesperson.

Reyanna is awesome! Very knowledgeable and helpful. She helped us find the perfect accent chair in a color we love! Very highly recommend!!!

Laquita was so very helpful, knowledgeable and kind!!! Great experience!!!

Just visited the store and Laquita was SO helpful and knowledgeable about the sofa I was interested in. She was a pleasure to work with! Everyone was very friendly, the store is so clean and has a huge selection!

Jacob gave great customer service and helped us out with making a great choice for a sofa.

Laquita helped my daughter get a bedroom suit and couch for her new place. She was great!

Jacob was very helpful at the store with purchasing the height of bed couch and also Other things that I’m gonna purchase Saturday when I come back

Laquita was so professional and helpful. She delivers amazing CS.

Jacob and Reyanna are the bees knees! Great personalities and great customer service!

Good friendly sales team .worked with me on how to save money

Ben is awesome!

Jacob was our salesman! He was fantastic!

Go see Jacob, could have asked to be treated better.

Ben Chris & Rhianna did me justice today. I receive more credit a better bed frame a better mattress ( Sealy Hybrid) GREAT customer service 10/10 Go see them Hwy 280 tell them Tamara sent you

Wonderful place! We had Reyanna help us buy some new living room Furniture. She was very friendly, informative, patient, and helped us find the perfect match for our family! Highly recommend this place!

Ms. Laquita was amazing. She assisted me with ordering a table and made the process for smooth and seamless. I highly recommend her.

We visited Ashley Furniture in Brookhighland for mattress shopping. Jacob was incredibly helpful and knew his products very well. He was open to listen to our needs versus pushing us on the “next great thing”. He also gave us choices in different price ranges told consider different budgets. We are very pleased with our mattress and our service! We will be shopping here from now on.

The store personnel are kind and helpful. We found everything in order and a nice selection of furniture. Thank you for everything.

Reyanna and chri helped us so much with finding the perfect couch for us 10/10 experience!!

Andrea was amazing! So excited for our couch!

Very customer oriented and patient. Walked us through a lot of options. We left with exactly what we were looking for. Thanks again!

Ben is the best customer service professional I have ever had the pleasure of working with! The entire staff at the Brooke Highland Store are fabulous!

I enjoyed my visit at the Ashley's in Inverness speaking with Jacob. Very friendly and knowledgeable guy. I purchased a very nice sectional and left with a smile 😃 on my face. Enjoyed the experience!

I am very satisfied with Jacob's help in making a decision to purchase a living room set.

Quick service from Ben! Really excited about our new furniture.

Reyanna was the best. Very knowledgeable about all the things. Need furniture go to Ashley and ask for Reyanna!!!!

Jacob id good

Reyanna was such a big help in us purchasing our new sectional! We were in and out the same day with a great price!

Andrea was amazing and helpful. Our family is so excited for our new couch and tables.

Andrea was wondering and very knowledgeable about the furniture. We are so happy with our new couch and tables!! Thank you Andrea!!

Andrea was very helpful and knowledgeable. We are very happy with our purchase!

Not my first time shopping here; always a great experience! Andrea was great today and made the buying process quick and easy!

It was so much fun shopping with Laquita today! She was so helpful picking out just the right finishes I needed for my living room and kitchen! Thank you!!

Chris Payne was awesome and Ben was awesome as well! Very nice and helpful guys!

Chris Rich was great assistance! Will definitely shop at this location again.

Had the best and easiest experience here! Reyanna is so helpful and friendly — be sure to ask for her!

Laquita was a great help as I was searching for my living room furniture!! She is awesome!

Jacob and Payton are amazing to work with. Will definitely be back!!

Laquita is the greatest on our purchase today. She is very professional, warm and courteous. She knows her job very well and does the job very well.

Laquita was very helpful, listened to what we were looking for and made it all happen quickly and easily

My girl Laqita was the bomb!!

Laquita was great

Chris was very helpful and informative. I’d recommend to anyone who needs help on what to purchase. very great place for furnitures.

Jacob was very knowledgeable on everything! Couldn’t think of any complaints!

Jacob did a great job.

Our salesman by the name Chris in HOOVER 280 store was amazing ! Thoroughly enjoyed my experience with him; knowledgeable, and he also worked with our budget ! Y’all go see CHRIS !!! ❤️❤️❤️❤️👏🏼

Good customer service 💕

Ben was great and helped us find exactly what we need. Great furniture at affordable prices!

Got my couch here, Ben was so great!

Good service from Chris Jacob!

Good service here and very nice also very funny

I felt confused and scared of all the choices to pick from, but luckily Jacob did a great job at guiding us through the forest of decisions.

Came here for a sectional sofa and was immediately helped by Jacob he was friendly and very helpful, all the staff were nice and professional I would definitely recommend purchasing furniture from this location

Andrea helped us demo beds and we loved the tempurpedic pro adapt!

Excellent service! Reyanna was so patient and knowledgeable. Thanks for helping me make the right decision.

Reyanna and Andrea were great help and we will be shopping there again!!!!!!

Laquita did a great job!

Laquita great job

I highly recommend going and seeing Andrea!! She has been incredibly helpful to me and my daughter in the process of decorating her apartment. She knows the ins and outs of the process and has great vision for decorating!! Please go by and see her and show her what you’re interested in and I promise you she will execute!

Andrea was so helpful! We showed her my apartment, and she helped us fulfill our vision. She was patient and walked every part of the store with us. Extremely knowledgeable in all the questions we had and willing to provide options if our specific plan wasn’t available. I highly recommend!!

We had a great experience being comfort tested for a new mattress and base at Ashley furniture on 280. Reyanna was very knowledgeable and helpful! We have bought many pieces at Ashley and have always been satisfied! Highly recommend!

Ben worked with us we had all the questions and he worked with us through everything got what we wanted with even more the whole team is super sweet and very knowledgeable!

Great experience and customer service.Ben Carter was our salesperson and he was nice and courteous and very helpful from beginning to end.Thank you Ben.

(Translated by Google) Thank you for your help. Delighted with the services provided. Chris and Jacob were super professional and provided 5 star service. (Original) Multumesc pentru ajutorul oferit. Incantata de serviciile oferite. Chris and Jacob au fost super profesionali si au oferit servicii de 5 stele.

LaQuinta is awesome! Very informative and patient with finding pieces we needed.

Laquita was amazing! Very helpful and patient with all my quirks.

Andrea and Ben were fantastic I’m certainly coming back for the rest of the house I love them

Best furniture store Andrea handled us with care and was very patient wasn’t forcing anything on to us very friendly environment recommend to anyone to go and see Andrea

They are so helpful at Ashley and always ready to save you money!

I had an excellent experience at Ashley Furniture! The staff was friendly, knowledgeable, and patient while helping me pick out the perfect pieces for my home. The delivery was on time, and the quality of the furniture exceeded my expectations. I’ll definitely be shopping here again!

Reyanna was great to work with while selecting our new couch, friendly and knowledgeable!!!

Great people to work with. Got a beautiful table and chairs

Jacob and Payton’s energy was unmatched! They worked with us to get a great deal and helped us find the perfect fit for our home. Will 100% be coming back in the future!

Jacob and Payton worked great together to get us an amazing deal for every room in the house. If I could give them 6 stars I would! Definitely will be back for any other home needs we have in the future!

We had such a positive experience at Ashley Furniture in Birmingham. The store was clean and well organized. The staff was friendly, patient, and knowledgeable! Andrea was an awesome pointing us in the direction of the furniture we wanted.

We loved the customer service and attention to detail that Andrea and the staff provided.

Andrea was great! She helped me find the perfect pillow, and helped me figure out how to furnish my home

Jacob and Chris done a fantastic job. Very happy with the service

Beautiful store!!! Reyanna helped me find the couch I she was so helpful without being intrusive

REYANNA was fantastic! She showed me numerous recliners. She was very knowledgeable.

Jacob got us a great deal on a sofa and mattress.

Great assistance by Andrea at the hwy 280 store. She made our purchase easy and hassle free. Everyone in the store was incredibly helpful to us an each other. Very positive experience

Awesome customer service, fast and easy to deal with. Thank you Chris!

Jacob was a new salesman but he’s the best we’ve ever had . He listened and showed us exactly what we asked for . He explained other options but didn’t waste our time . We bought our dream furniture that we’ve been looking at for 2 years ! Great experience .

Laquita!! Thank you thank you!! Can’t wait to get our furniture

Had a great experience with Andrea

Ben was wonderful to work with! I will definitely come back to see him!

Jacob did great job

Jacob is awesome!!!

Great selection and better pricing. Was going to buy a lovesac but definitely glad I waited! Laquita and Payten were amazing! Very helpful

LaQuita was fantastic!

Laquita Jones was very polite and gave me good customer service. Job well done

Andrea is always very helpful and courteous!

Laquita helped us out so much today!

Laquita Jones is the greatest

Great customer service

Go see Laquita Jones! She is knowledgeable, professional and patience!

Great service, prices and selection! Miss Laquita is kind helpful and ready to direct and provide you options that check all the boxes. Highly recommend 👍

Laquita Jones was the best and I wanted to thank her for her professionalism and kindness.

Laquita Jones

Laquita Jones was very helpfull!!

Jacob did a great job of reviewing options, features, pricing and delivery issues. Focused, attentive and pleasant guy! I Would buy from him again.

Great customer service at this location. Andrea was able to ease my daughter's mind and provide her some really great ideas for furnishing her new apartment. DC

Andrea is amazing! Very attentive to my needs and budget..

Shout out to Laquita for helping our college students furnish their dorms with style! Great customer service, attentive and easy shopping experience

Laquita is so pleasant and helpful, she listened to our needs and guided us to exactly what pieces we needed to consider. Our experience with this lovely lady was fabulous to the point and handled with priority and appreciation. Thanks so much for taking care of us

Laquita was great here at Ashley! It was a great experience and her help was great

Laquita was very inviting and helpful!

Andrea was exceptional!! She made the process so simple, her customer service skills were out of this world, and you can tell she has a heart of gold. Give that lady a promotion!!

Benjamin was great answering all of questions and assisting with ordering.

Ryann’s was super helpful! We needed a new mattress and she was so knowledgeable and friendly. I would rather shop here than any mattress store!

Amazing! Reyanna seemed to be efficient and fun to work with. Unfortunately she didn’t complete the task of making sure my information for prompt delivery was correct before her two day vacation. I received a call back that they wanted to check my zip code. I was promised delivery on Tuesday. I called this morning to confirm and again my order wasn’t in line for delivery. I’ll be Thankful for my new mattress when I can actually lay on it. Updated review

Laquita was so helpful and informative. Go see her she'll help you find what you need for your home!

Laquita and Ben did an excellent job helping us. Laquita went the extra mile to find a nearby location with the piece we needed in order to get an expedited delivery. Thank you all.

Laquita was very helpful! Helped me get what I needed, I gave her an idea I had and she went straight to the furniture I envisioned.

We came in to buy a couch and we had a great time. Andrea was very professional, relaxed and friendly. We came in a little stressed and left feeling good. 👌🏻

Jacob was very helpful and made the process of finding a bedroom suit very easy!

Great experience shopping!

Andrea was great at helping us find exactly what we were looking for. Both Andrea and Chris at the store are extremely helpful and kind.

Laquita was a great help and very patient

Laquita is the best!!! Sold me everything I needed for my new apartment. 💕

We had the absolute BEST service with Re’Yanna at the Ashley Store on 280 today!! We had our eye on a particular couch and she helped us get the best price! Go see Re’Yanna if you are in the market for furniture!!!

Laquita, did a great job in presentation of the the newest technology of the newer Tempur pedic mattresses

Andrea worked with me, very polite and straight to the point!! Thank you for my new bed

Andrea gave the best service

Jacob was my sales associate. He was polite and friendly, very knowledgeable about the store inventory/products and allowed me to take my time making selections without being pushy or making me feel rushed.

The experience was nice. Andrea made the whole process smooth on a purchase on new sofa.

Jacob is amazingly helpful very good salesman but from him and him only

Chris R was the best!!!!

Jacob did a good job👍

The tour and Jacob were nice.

Jacob was awesome and attentive to detail- very hospitable and helpful! Thank you Ashley Fine Furniture for a fun afternoon!

Jacob was awesome!

Laquita and Payton were awesome! Very kind and professional! I will definitely be back.

Laquita was so helpful and respected my 30 minute time limit when I popped in on a Friday. She was busy when I returned the next day and Reyanna took over flawlessly. They were really great to work with and we got exactly what we wanted, and then some!

Laquita at the 280 Location was fantastic! She answered all of our questions and was very knowledgeable. Can’t wait to have our new sets delivered.

Reyana was great!!

Ben was great! No high pressure but incredibly helpful! The whole experience was seamless and enjoyable.

Ben was very informative and so nice and pleasant to work with! He was diligent in helping us get the best prices, and working with him and the Ashley Store in general was a breath of fresh air! Will definitely be back again.

I had an amazing experience at ashley on 280 in hoover! I came in to browse for couches and during this time I met Reyanna and she was bright and bubbly! She answered a few questions I had and invited me back for a private sales event they were having the sale weekend! I ended up coming back and she met me with the same energy I left with! We worked out everything and timing was great! 10/10 go see reyanna!!!

Andrea was very helpful and patient with me so thank you very much!!!! I am very happy with my choice.

Had a great and very helpful experience with Laquita and the team at Hwy 280 Ashley. Would highly recommend stopping in and letting her walk you through the options.

Ben did a great job with helping me find a small table for my studio apartment!

Peyton was so helpful! He answered ll of our crazy questions and was so happy to assist us, definitely ask for him if you’re furniture shopping:)

payton was amazing !!!

Laquita did a great job helping me find my new furniture.

Ms Laquita was amazing! She was very knowledgeable about every bed and mattress she showed. She understood my needs and budget. She didn’t try to persuade into buying anything that I clearly couldn’t afford. I was really impressed with my quote. It was under my budget which is huge for a single mom like myself!

We went to Ashley to purchase some items for our new home. We ultimately ended up not finding exactly what we needed, but Jacob was incredibly helpful and did his best to try and find us what we needed. Texting me options even when he wasn’t in the store at work! The customer service was top notch and I appreciated the help.

It’s always stressful to spend money but Rihanna was extremely kind and patent with us through the whole process. I really enjoyed how stressless she made it for us. We were in and out. Thank you for helping us make this a special day for us and for helping us find a piece of furniture that will make memories for me and my children. ❤️

Great environment, great staff 🤍

Reyanna was great ! She listened to all of our needs and was very helpful picking out furniture she even got us a mattress! 10/10 experience buying furniture!

Me and my fiancé were having a hard time deciding which sofa we wanted to get to have more room for friends and family. Miss Andrea was awesome at helping us decide and worked with us on getting the price where we needed it! She’s awesome and I would highly recommend her for all your furniture needs!

Since we walked in the door, Andrea was great to help us! She worked with us with pricing and helped us look at all of the different styles and selections we were trying to decide on! She was very sweet and helpful and I highly recommend speaking to her whenever you come in! Thank you, Andrea!

Laquita was so efficient and helpful!! So sweet!

Andrea was very helpful in selecting and ordering a home office desk! Clean and organized location with friendly and helpful employees!

Lawuita helped me find a new sectional that cimpleted the look of our new home. Shegave excellent customer setvice. Highly recommend her for your furniture needs

Re’Yanna was very warm, welcoming, and knowledgeable. Very helpful and actually made me want to spend my money.Go by and see Re’Yanna for all of your furnishing needs.

Reynna was an absolute dream to work with. She was friendly and knowledgeable about the products we were looking for.

Laquita Jones was very helpful on me and my wife store visit

Laquita was very helpful… she was very knowledgeable about Ashley products

Wonderful expirence had a great time with reyanna

Reyanna was great ¡

I had a wonderful experience thanks to Re’Yanna while shopping for furniture. From the moment I walked in, she greeted me with a friendly attitude and made the entire process smooth and stress-free. She was knowledgeable about the different styles and options, listened carefully to what I was looking for, and offered helpful suggestions without ever being pushy. She took the time to answer all my questions and made sure I felt confident about my purchase. I truly appreciated her patience, professionalism, and eye for design. Thanks to her help, I found exactly what I needed and couldn’t be happier with my purchase.

Reyanna was an amazing help really made feel comfortable with everything she was very patient and knowledgeable with her info she deserves the biggest raise

Reyanna , will , Ben , Laquita Have great knowledge and great customer service .

I was assisted by LaQuita! She was very polite and professional in helping me to find the perfect living set!

I had an amazing experience at the Ashley Furniture store on 280, thanks to Reyanna! She was incredibly helpful, knowledgeable, and patient. She really took the time to understand what I was looking for and helped me find exactly what I needed—without ever making me feel rushed or pressured.Highly recommended.

Great service, Reyanna! Has great personality!!

Reyanna is the best! Super friendly and informative! Great store!

Reyanna has great customer service, definitely recommend shopping with her !!!

She is a great asset to this location.. She was very approachable and I look forward to shopping here in the near future!!

Shopping for furniture can sometimes feel overwhelming, but Jacob made the entire process straightforward and stress-free. From the moment he approached me, it was clear that he knows his stuff and genuinely cares about helping his customers. I didn't feel like Jacob was pushing products; rather, he took the time to understand what I was looking for and offered honest advice. His patience and professionalism stood out — no sales gimmicks, just real talk and solid guidance. What I appreciated most was how comfortable he made me feel during the whole experience. It’s rare to find someone who balances expertise with a laid-back, approachable attitude so well. If you want someone who’s reliable, knowledgeable, and genuinely focused on your needs, Jacob is your guy. I left feeling confident about my purchase and impressed by the quality of service provided.

Andrea was simply amazing!!!! Thank you for your assistance.

Andrea was very helpful

Ryann’s was so amazing to work with. She helped us find what we needed and walked us through everything.

I really enjoyed my visit to Ashley recently. Jacob was so helpful without being obnoxious. He helped me think about my furniture needs in new ways, Allowing me ample time to shop, offering multiple ways to meet my family’s needs. Jacob is such a great listener. He was interested in what my family’s needs were And how he could help meet them. He should have a raise, such a quality guy.

I don’t normally write reviews, but after my recent experience at Ashley’s Furniture Store, I felt compelled to share. From the moment I walked in, Jacob greeted me with warmth and professionalism. He didn’t pressure me or hover, but instead made it clear he was available if I had questions. Once I asked for help, Jacob exceeded every expectation. He listened carefully to what I needed and guided me through several options I hadn’t even considered. What stood out most was that he *actually cared* about how the piece would fit in my home, not just whether or not I bought it. He asked thoughtful questions about my space, my style, and even how often I entertain guests. Jacob walked me through fabric durability, color matching, and even how certain lighting in my home would affect the look of the furniture. I felt like I had a personal design consultant, not just a salesperson. What sealed the deal was when he followed up two days later—not to push the sale, but to make sure I had all the information I needed to make the right decision. That level of service is rare. I ended up purchasing not only the item I originally came in for but several additional pieces as well, thanks to his expert suggestions. Jacob made this experience enjoyable, seamless, and personal. He’s the kind of person who makes you want to come back—and tell your friends to shop here too. If anyone at Ashley’s is reading this: **Jacob is a gem. Give that man a raise.**

Ashley furniture does a great job-great pricing. Jacob helped me pick out a dining room table and I couldn’t be happier with it and the process!

Sir Jacob is a knight!! Awesome service. Seek this guy out if you want service!!

Reyanna was a great help to my daughter with her first time buying furniture. She was very detailed and understanding with her throughout her process as well as being completely honest with her when it came to the financial part. I highly recommend Reyanna for your furniture needs she's a great help!

Reyanna is the absolute best. She's so patient and helped my daughter furnish her entire apartment. 10/10 I highly recommend. Awesome customer service.

Loved my experience with Reyanna. It’s my very first time buying furniture and she was an amazing help! I honestly came here not knowing what I wanted or where to even start but she paved the way and made the experience way easier for me! I highly recommend her to anyone especially 1st time furniture buyers!!!

Reyanna has great customer service she helped us find everything we wanted and needed took very good care of us through the whole experience i definitely recommend her personally

Benjamin was amazing with his personal service along with his manager Payton. They were great helping with solutions that helped use with problems to help with open heart comfort.

Ben was super great, very professional

Chris Rich was awesome to work with. Straight forward, honest and punctual.

I had such a great experience at Ashley Home Furniture thanks to Reyanna! She was incredibly sweet, welcoming, and made the entire shopping process feel so personal and easy. You can tell she genuinely cares about helping her customers find exactly what they’re looking for. She listened to what I needed, offered thoughtful suggestions, and never made me feel rushed or pressured. Her warmth and professionalism really stood out, and it made all the difference. If you’re shopping here, definitely ask for Reyanna—she’s a gem! Thank you so much for your help!!

Andrea was the best! Greeted me as I walked in the store and was very patient with all of the questions I had!

Ben’s the Best! Easy to work with and find you what you really want! Highly recommend!

ReYanna provided exceptional assistance to my wife and me, ensuring that our first home together was a seamless and enjoyable experience.

ReYanna was great and very helpful in the store to help me find what i was looking for would definitely recommend her to my friends and family

Great experience mattress shopping with Laquita! Thanks for your patience.

Laquita was great and patient

Great customer service!!! I got help from Andrea. I’m loving my new vanity great quality.

Amazing establishment!!! I was helped by Andrea great costumer service. I’m so happy with my new couch !!

great customer service and deals

Andrea helped me and husband find our dream couch! We were welcomed in with open arms and she had every awnser to our 1 million questions lol. 10/10 Experience, 10/10 customer service and 10/10 establishment. definitely coming back for a dining set!

Jacob did a great job and was super knowledgeable! I definitely will be back.

Great service, gave us space to look around, very helpful!

Ashley Furniture is wonderful! I was greeted the second I walked through the door by Laquita. She was thorough with my comprehension and patient with me throughout the entirety of my visit. Highly recommend.

Reyanna did an amazing job

Laquita very nice person she was very helpful

Laquita very good person I love her

Ms Andrea was so sweet and helpful through our whole experience! We’re first time home buyers looking for furniture, and she made the process so seamless and stress free! Highly recommend working with those at Ashely Furniture on 280!!

Reyanna, with her sparkly 4th of July headband, greeted us at the front door to help us navigate the store. Me being the one who hates shopping was hoping to make a quick run through the store and making e on. Luckily, Reyanna took the time to ask great questions to uncover our true needs. 45 minutes later, we’re buying a new sectional sofa. Scott’s happy, I’m happy and so is Reyanna!

Chris was great and was extremely helpful!

Reyanna gave us the best deal! So friendly and gave us exactly what we were looking for! Go see her!!!! Happy 4th of July!!!!

Jacob did a great job!

Awesome experience with great customer service! Highly recommended, 5 Stars!

Stopped in on a whim and we are sure glad we did. Chris was knowledgeable and showed us every we needed to see. 10/10 would recommend working with him.and the store.

Jacob is a excellent salesman

Jacob did a good job!

I give Andrea Parr 5 stars from the Ashley Furniture store at 5287 US 280 Birmingham, Alabama 35242, she is a GREAT employer and a GREAT sales clerk. Keep up the Good work.

I love it here. Reyanna is great. Thank you so much.

Andrea was very helpful to me an my spouse when we visited the store she was very knowledgeable about the pieces of furniture I was interested in. I will definitely be back an I will also be referring family members as well. Keep up the amazing work Andrea!!

Laquita was fantastic. She was very helpful without being pushy. The wife and I kept going back and forth between a couple of options and took awhile to finally make a decision. Laquita was very patient with us. 10/10

Andrea was very pleasant and helpful! She helped me find exactly what I was looking for! I was very pleased with my service from start to finish! You guys go see Andrea Parr! She is guaranteed to help you leave happy and satisfied!

Great experience at Ashley Furniture. Laquita was very patient with us as we debated back and forth between two living room sets. She was very friendly and knowledgeable and got us squared away!

Andrea was very professional and knowledgeable!

Andrea was a helpful employee and gave very good instruction

Andrea Parr was one of the most helpful and kind associates I’ve met in a long time

The staff was incredibly helpful knowledgeable without being pushy and took the time to answer all my questions and help me find exactly what I was looking for. They offered great suggestions based on my style and budget, and I never felt rushed or pressured to buy.

Hey mine name is liberty Andrea parr has helped me through alot Andrea parr is the best .

Andrea was very respectful to me, and helped me out with everything I needed

Hi my name is Jhazden and andrea helped me so well she was patient and helped me in so many ways

Adrea helped me out so much did have to worry about anything when she was around 10/10 service

First and foremost the service I received was nothing less than exceptional. Andrea took her time and has such great taste and an eye to put things together. As a first time home buyer her in store decorative creative vision really came alive. I can’t wait and super excited to do more business and send friends and family members.

Andrea was the best. Found exactly what I was looking for.

Wonderful shopping experience with Christopher Rich, very personable and great recommendations. Our home is now beautiful. We will be back, thank you.

I came in and was shown around by Christopher. He was very kind/friendly. He had me sold, and thanks to his top tier customer service, I’ll definitely be back!

Chris R is such a great guy he helped me and my family find everything we where looking for and we hope to come back soon to be a ke to purchase our furniture

Great store with great options. Ben helped me figure out what would fit in my space and it was an easy process.

Ask for Andrea Parr. She’s definitely a great worker and her customer service is great.

Andrea Parr

Jacob did a great job helping us look for furniture!

Had A Great Welcoming Experience With Andrea! Very professional, great customer service, and gave great input on selecting the best furniture that suits me!

Thank you Chris R!! If you ever need furniture make sure you come here and ask for him!! Very professional and really works hard to get you the best deal possible!!

If you're looking for furniture this is the place to go!! Chris R is the man to talk to!! He got me some amazing deals on all the furniture that I needed for my new home!! He was wonderful and very helpful!!

Shop with Andrea, she's the best. And she's from Texas.

I had a great shopping experience at Ashley Furniture. From the moment I walked in, Andrea was welcoming, patient and professional, and knowledgeable. She took the time to understand what I was looking for and helped me find exactly what I needed. The quality of the furniture is excellent, and the prices were fair for the value.

Andrea Parr was an excellent help to me. She really helped me figure out what to get my parents for their anniversary. Will definitely be back. Great furniture and customer service‼️

Thank you Ms Andrea Parr for your kindness!

Come shop with Andrea Parr, she’s the best and you’ll be satisfied!

Andrea NEVER disappoint me when I come to this location. I don't like the shop unless she is there

Andrea was the best. Go with her. Awesome job.

Chris is the man!

Thank you Chris for your help!!!

I visited the store & purchased some furniture with Andrea Parr. She was sweet, professional and very helpful. Thank you will be back.

Very Professional, worker laquita made me feel very comfortable picking and making my home comfortable for a great living. Thank You

Laquita was a great sales person she makes sure you get the quality furniture that suits your needs and she is very consistent and considerate!

Huge thanks to Laquita for helping us purchase a Trinell furniture set. We will be so excited to get this set up in our garage apartment.

My fiancé and I went into this store trying to find a mattress that we saw at another location. Let’s just say we left with a different mattress for a better price. A big thanks to Ben for helping us during this search! The customer service was amazing!!

Laquita was absolutely amazing she definitely knows the business and though I was a tough sell she was excellent at up-selling the products

Ben Carter was a terrific help! Highly recommend!!!!

We needed to furnish our new home and we found everything we needed at Ashley! We worked with James and he was fantastic at helping us find exactly what we were looking for. Excellent customer service! We look forward to coming back to Ashley and working with James again.

The moment we walked in James greeted us and was a fantastic person to work with. His friendliness and professionalism made us feel comfortable with each products we looked at. He was never pushy and was very informative. Even moved things around to help us match different sets! To top it off Payton, the sales manager, made the final paperwork process seamless. It was a wonderful experience altogether!

Jacob did a great job helping us find the perfect couch.

Jacob did an amazing job!!

Jacob did a great job!!!!!

Ben was amazing today! He helped us buy a bedroom collection, couch, and chair today and was super helpful during the entire process. Will definitely be back for any furniture needs.

Jacob is very professional, extremely knowledgeable helpful! Does an amazing job with listening and problem-solving. Came in for a recliner and left with that and a couch.

Edited to add* went to Bessemer warehouse and picked up the recliners. Got them home and they are NOT what is in the showroom! The store WILL NOT REFUND OR REPLACE! The manager, Chris was beyond rude and condescending thru the whole process! Tried to place blame on us! And said that it was just broken-in in the showroom! We will have to take time off work, drive BACK TO BESSEMER to deal with the warehouse! DO NOT RECOMMEND! Just purchased 2 recliners and Chris made the process a breeze! Will definitely be back for any further home furnishing purchases!

Worked with Reyanna today and when I say her service was nothing short of AMAZING!! This was my first time shopping at an Ashley Furniture store. Walk in the door and she greeted us with a smile and we’re walking out with a smile!! I wouldn’t choose anywhere else to shop for furniture. Thank you so much Reyanna for everything!! You are so appreciated!!

Awesome service and very knowledgeable of the items . Made clear suggestion and walk around the store with us. Andrea explain the steps and terms with skill and precision. We were greeted with smiles and enthusiasm . And the managers were active and work with a sense of urgency. Shout outs. Andrea

Andrea, Peyton, Roland and rhianna rendered exceptional service. Extremely helpful and helped us find exactly what we needed to complete our home. Will definitely be coming back soon!

Quick shop with Reyanna! In and out in less than 30 minutes with the perfect kitchen table.

Quick and easy process! Reyanna was great!

Will and Payton was very good. The service was excellent and they were very helpful. They made the process easy!

Customer service was great! They helped us pick out the dining room table we wanted. Reyanna was so helpful!

Jacob did a great job! He was very helpful and efficient! We left the store so happy!

Jacob did wonderful !! He showed amazing customer service ! Helped us through every step to get the furniture we wanted and needed.

I had a very good experience working with Jacob to furnish my new home. Jacob was knowledgeable about the products he sells and I am very happy with the pricing that we were able to reach. All around good time.

Laquita was an amazing salesperson i would most definitely recommend asking for her

Laquita was amazing, very friendly and answered all of my questions very patient and overall just gave me a good experience

Laquita was great

Laquita was very personable and patient while I decided on what I wanted.

Chris worked with us to get what we were asking for.

I loved my experience here! Very professional and friendly environment. All the staff were amazing and quick. I would very much recommend coming here and purchasing your furniture.

Will was fantastic! We walked in wanting a bedroom suite for our new house and he had the perfect one for us. The process was easy and quick. Couldn't ask for anything better!

Had an awesome experience with James at 280 location. Very knowledgeable and helpful.

Benjamin was supper helpful and went above and beyond With customer service thank you so much!

We had a great experience working with James. He was super helpful and made furniture shopping a very easy and quick process!

Laquita was very knowledgeable and helpful during my time there. She helped us pick out the most beautiful furniture for our space.

I had an amazing experience at Ashley's, Laquita was extremely helpful and patient, making my time there stress-free.

Just purchased two reclining love seats and reclining chair from Ben at the 280 location He was extremely nice and so very helpful .

Absolutely great service! Will was very helpful and made the whole buying process really smooth and easy. Tons of selection to pick from and the entire staff was really nice and helpful. Highly recommend Will for anyone looking to buy furniture!

Laquita was very helpful when we bought 2 new couches for our living room. She followed up to get us the best price and let us know about a sale.

Laquita was knowledgeable & a great help. She even went so far as to contact us about a sale on the items we were interested in.

Laquita is the best!! Thanks for all your help!

Andrea was exceptional!! She was very knowledgeable and patient.

Jacob did a great job selling me a mattress!

My visit at Ashley was great. Will, the sales representative, was patience with me and knowledgeable of products. I am excited about my purchase! Thanks Will!

Andrea was very helpful and kind as she got us our new couch!! Come in and ask for her!

My experience at Ashley furniture was excellent. Laquita showed knowledgeable and genuine care in meeting my furniture needs. Definitely will shop here in the future!

Laquita was an excellent salesperson! She worked really hard to make our experience with Ashley Furniture a great success Thank you Laquita!

Laquita was great she helped us find the perfect dining set

Laquila2057197222 I love it

Reyanna was amazing and super helpful! Helped us with what we came in looking for and so much more!

James went above and beyond to help us pick the perfect couch for our new home.

Great service, knowledge, and support from James on helping us select our new couches.

Great customer service Laquita and Jacob very knowledgeable I would recommend them to my friends.

Andrea was awesome and very helpful! My husband and I are buying furniture for our first home purchase and she made the process easy and enjoyable. We will be back to purchase more items for our new home.

Laquita was amazing! She helped us find the perfect living set. From the moment we walked in the door she was warm and knowledgeable. She even took time out to help us configure the dimensions of our living space! Will definitely be back to shop with her. Extremely satisfied!

James was fantastic in our sofa purchase! He knew exactly what we were looking for!

Re’yanna was so friendly and nice. Explained all the financing options well and made sure I got exactly what I wanted. The entire staff was very friendly and welcoming without being overbearing. Overall great experience and would go back to that particular store for future needs.

We found the store clean and easy to navigate. James was helpful and great to work with when buying our furniture.

Laquita was the best! Thank you for all your help. I have new furniture coming! Come and see them. You'll love there service and furniture. Thank you.

James was super helpful with our purchase today. He was knowledgeable and when he didn’t know something, he asked someone so that we got accurate information. He was patient with our children and helped us look at multiple options for financing and payment. Thank you James!

Laquita was so helpful and made the process smooth! Excited to receive our couch!

Lequita was very nice!!!

Lequita was great!! Helped us look around for furniture we're interested in!

I was originally in Ashley Furniture in May 2025. Original Review is further below. Back in the store several months later. Still the same knowledgeable sales staff. Chris and Jacob went beyond was required to make our shopping experience, financing, and final purchase a breeze. TL/DR: Ashley Furniture remains an exceptional establishment with friendly, knowledgeable staff that are a joy to work with. ____________________ Had the best experience shopping for furniture at Ashley Furniture. James was very knowledgeable and was able to answer all questions. From locating furniture to financing the purchase, all questions were answered. I highly recommend coming to Ashley Store for your furniture needs!

Great service from James. Always enjoy working with Ashley Furniture

My experience at Ashley Furniture was absolutely amazing, thanks to Laquita! From the moment we walked in, she greeted us with a warm smile and a professional attitude. She was incredibly knowledgeable, patient, and truly listened to what we were looking for. Laquita went above and beyond to help me find the perfect pieces for our home, all while making the process smooth and enjoyable. Her attention to detail and excellent customer service made all the difference. We highly recommend asking for Laquita if you’re shopping at Ashley—she made my visit a 5-star experience!

Laquita provided exceptional customer service during our recent visit to Ashley Furniture. From the moment we walked in, she was welcoming, knowledgeable, and truly attentive to our needs. She took the time to understand what we were looking for and guided us through the selection process with patience and professionalism. Her expertise and warm personality made the entire experience smooth and enjoyable. We are beyond satisfied with our purchase and grateful for her help. If you’re shopping at Ashley Furniture, ask for Laquita—she’s the best!

Great customer service!! Make sure to see reyanna and Laquita!!!!

I walked into the store not really thinking about purchasing anything, then I met Jacob Sabogal one of the retail sales associates. He was great, personable, patient, professional and friendly. He took time out with me not trying to push me into some high pressured sale. He answered all of my questions and was a really good guy. I highly recommend when you go to Ashley’s on 280, find Jacob!! He is the right person for what you need. Highly recommend!!!

Had a great experience. Jacob greeted me immediately, answered all my questions and showed me just what i was looking for. I'll be back for sure.

Andrea was amazing and helped us pick out tremendously picking out furniture.

Very welcoming experience. Chris was great at finding what we wanted and able to get it when we need it.

Peyton and Andrea assisted us in all decisions. We had many rooms in our home to fill and they generously answered all of our questions and helped with the finance process as well. Thank you, Ashely Furniture!

James has been amazing to work with. He made a personal call to us to tell us that he was able to source a couch that was previously marked as out of stock, and could get it to us quickly. Truly amazing customer service!

James was very helpful in deciding what couch I should buy. Very patient and understanding also worked out a great deal! Will be back again

Worked with Laquita. Very kind and great customer service!

James a terrific help as we worked to furnish a new property.

Visited the store today and worked with LaQuita. The service was exceptional as she was very knowledgeable as it related to our interior decor desires. Helped us quickly select a sectional option that was perfect for us.

LaQuita has the best customer service and was happy to show us different options at the 280 store location.

We came in knowing what we wanted, and Andrea and Payton were great with helping us. They worked within our price point, and if we didn’t feel comfortable with something, they heard our concerns. Would recommend!

Andrea was helpful and explained all details well

(Translated by Google) Excellent service, thank you Andrea for your attention and help!!! (Original) Excelente atención gracias Andrea por tu atención y ayuda !!!

After looking online, we decided to go into the store to actually sit on some couches. Chris greeted us at the door and took care of us throughout the store, allowing us to take our time and look around. We ended up finding our perfect couch and loveseat at a good price. The sale was easy with a great warranty and we couldn’t be happier! Thank you!

Laquita was great!

Laquita was great

We worked with LaQuita and she was the best! I highly recommend working with her.