Ashley Store Birmingham, AL (Brook Highland 280)

We had previously purchased a bedroom set online from Ashley for our guest room and needed to mattress shop and play with the adjustable bases. Crisslyn helped us to pick out the perfect mattress and showed the benefits of the fixed vs adjustable base. We ordered the in stock mattress and look forward to getting our guests comfortable.

Krystal was so helpful and friendly!

Reyanna was wonderful!!! She is so kind and knowledgeable and helped us find exactly what we were looking for.

Great experience with ReYanna at Ashley Furniture off of 280! Really smart and knowledgeable if you want a great experience come see her !

Taylor was amazing!!!!!!!!!

Krystal was such a great help. Awesome store!

I typically prefer to leave positive reviews and support businesses when I can. In fact, we have purchased furniture from Ashley several times in the past. However, after this experience, I feel it would be a disservice not to share what we encountered so others can make an informed decision before purchasing. My husband and I recently redecorated our den, including new paint, chair rail, side tables, lamps, an area rug, and a recliner. We were looking for a couch of a specific size and visited several stores before finding what we thought was the perfect fit at Ashley Furniture on Highway 280. The couch was comfortable, worked beautifully with our new space, and we were excited about the purchase. During the sale, the salesman strongly encouraged us to purchase the warranty, describing it as a “platinum” level of coverage and assuring us that no matter what happened, we could call and it would be taken care of. We normally do not purchase warranties, but based on how it was presented, we decided to do so. We purchased the couch in September 2025, and it was delivered in October 2025. By January 13, 2026 — just a few months after delivery — the couch began showing visible pilling and wear, including holes in the fabric on the seat cushion and both back cushions. On January 20, my husband filed a warranty claim with detailed photos and a full description of the damage. The claim was denied on January 26, with the explanation that the damage was considered “normal wear and tear.” We submitted a second claim on February 2 with additional, more detailed photos. On February 9, the claim was denied again. This time, we were told the issue was a manufacturer defect and therefore not covered by the warranty, and that it should fall under the store’s manufacturer warranty. When my husband contacted the store manager, he was told the couch had been purchased off the floor and was considered “as is,” meaning it was not covered under the store’s warranty. We were then directed back to the warranty department, despite already being denied twice. At this point, we felt caught between departments, with neither the store nor the warranty provider willing to take responsibility. The assurances given during the sale did not align with the actual coverage provided, and we were left with a couch showing significant wear after only a few months of normal use. Unfortunately, this experience has led us to reconsider future purchases and look elsewhere for furniture.

Reyanna was great! She help me find a couch for my new home. She explained everything clearly about delivery times and what to expect.

Overall good experience. Laquita was very helpful.

Laquitta was very helpful and our experience was seamless.

Great experience. Laquita Jones was fabulous!!!

Chrisslynn was a delight to work with today. I got my dream couch today.

Great experience with Laquita

Reyanna was our sales professional! She was so knowledgeable and helpful! She was patient and kind. She has impeccable customer service!! Thank you!

My wife and I recently decided we wanted to upgrade our living room sofa, and Krystal Eaton was incredibly helpful throughout the process. She took the time to get to know us, checked in along the way, and gave us space to decide without any pressure. It was clear she genuinely wanted us to find something we loved. We were very happy with the service and can’t wait for our new sofa to come in! Thank you Krystal!

Laquita did a super job.

Best in the business my sales associate ReYanna was so professional and knowledgeable about the business. 10 out of 10 would recommend her to anyone who looking for furniture for their home.

I had the luxury of meeting a very wonderful employee on my visit to Ashley’s by the name of Re’Yanna, she was very helpful in assisting me with selecting various pieces for my home decorating project that’s underway. I highly recommend using her expertise in your next big furniture purchase.

My experience was awesome! I encountered a young lady by name of Reyanna and was very impressed with her professionalism and knowledge of what I was looking for. I will be back to make my purchase by end of month!

Ask for ReYanna when you come inside to Brook Highland store!

Great experience always! If you would like 5 star customer service and a great experience in the Brook highland store! Come in and ask for ReYanna.

Laquita and Chris were so helpful. They had patience with us and ensured that we got the best deal! Thank you so much!

Highly recommend Laquita. Excellent customer service and will help get you approved!!!

Taylor did an amazing job assisting me with my purchase.

Great service, LaQuita was very personable

LaQuita was very patient and helpful. She showed us items comparable to items that wasn't in the store. We finally found 2 liveky accent chairs with her help.

LaQuita was great! Please ask for her if you want a great experience.

Ask for Krystal! She is knowledgeable on all products and will be sure to take care of your furniture and mattress needs!

If you visit this location please ask for Krystal Eaton! Very friendly, professional, and knowledgeable!

Laquita Jones.. She gave great Customer Service. She was very helpful, polite and respectful. I was able to find everything I needed.

Love this location!

Great people great service great product

Crisslyn was amazing and helped us find the perfect bedroom set!

Crisslyn was super helpful and really made our experience smooth and easy. We could tell she has a passion for talking with people and we will definitely recommend her to our friends and family as well

I went in to your location at Brook Highland and was greeted with a warm welcome from your associate Crisslyn. She’s very friendly and also very helpful. Keep up the good work Crisslyn.

Greeted immediately on entry to store by Reyanna. She provided me with quick valuable information. She allowed me to look independently. I found what I was looking for fairly quick. Very quick and smooth transaction. Just the way I like.

Great experience, worker was very nice and she is super SUPER HONEST!!!! I love this placee!! Will be back again

Crisslyn Jones has did the most amazing job with helping me find my furniture. She is such a joy of light and good energy. The best help i've received in such a long time in a store. Keep up the good work Crisslyn.

I wanted to take a moment to express my appreciation for the outstanding customer service I received from Crisslyn Jones. From the moment I walked in, I felt welcomed and supported. She took the time to understand what I was looking for and guided me with kindness and expertise. It made my shopping experience not only easy but enjoyable. Thank you for going above and beyond.

I came in and was greeted with excellent customer service. If you are in need of any piece of furniture don't hesitate to stop by and ask for Crisslyn!

Excellent service! I was helped by Crisslyn Jones! Met with a smile, and served with patience and excellence! 1000/10!!

Crisslyn is really great. Be sure to ask for her at the door!

Amazing furniture and even better customer service. Crisslyn was very helpful, kind, and patient the prices were reasonable, and delivery was quick. Very happy with my purchase!

Excellent service and Taylor was the best salesperson we’ve very had. I would highly recommend the store and ask for Taylor when you stop by.

Krystal Eaton is your go to girl

Ask for Krystal at the door for exclusive savings and five star service!

Taylor was very kind and helpful! We love our new bed.

Laquita was great!

Went and tested some mattresses! Laquita was a big help!

Laquita was great and very helpful.

Wonderful experience with Chris Rich! He was patient, listened to all concerns, and gave very helpful advice when trying to pick between 2 different sectionals. He was very straight forward and clearly answered all questions. Highly recommend this location and getting assistance from Chris in the process of picking furniture for your home.

Taylor was of great assistance and very attentive to all of our questions and changes. She was extremely knowledgeable to all of the products that we purchased and made this whole experience very pleasant. I would highly recommend working with her when shopping in this store.

Laquita was very helpful & knowledgable about the products we were interested in. I would highly recommend her if you are looking for any type of furniture.

The store manager, Chris Payne, was great! He helped us find the best sectional for our home and answered all of our questions!

Re'yanna is the absolute sweetest worker and so helpful with everything. She narrowed things down for us by our needs and gave us so many options to help us for over an hr. I will definetly come here again

Taylor Nicole truly did a fabulous job serving us!! No pressure, just so kind & helpful!!

Very helpful and quick service. Laquita did an awesome job helping me find the sectional I wanted

Great service! Highly recommend Reyanna she was very sweet and helpful!!

Ben was awesome, we will be back!

Ben and Chris were very helpful!

The Ashley in Brook Highland is fantastic. I am a repeat customer and am so pleased with the service I have received. I am worked with Ben and he is great at what he does, very patient, not pushy, and great recommendations.

Laquita is very knowledgeable and friendly. We use her every time we buy furniture now. She can explain every style, fabric, function, warranty, etc. and never makes us feel pressured. The quality is always good and prices are very reasonable!

Excellent service, prices and quality. Will be back for next purchase of furniture.

Chris is a very knowledgeable and professional individual. We have worked with him on two transactions.

Taylor was awesome with getting us set up with a new mattress and all the things that go with it! If you need someone to help you out, she’s your girl!

Excellent customer service. Fast and efficient. Laquita was professional and knowledgeable. Thanks!

Everyone was super helpful and sat with me while we figured out the best options for the dimensions of my place. Really helpful on protection plans as well.

Ben was a wonderful sales guide to help us get the mattress we needed and worked best for us. He was attentive, kind, and beyond helpful. We felt like he had our best interest at heart throughout the whole process.

Ben was the absolute best! Buying furniture was easy and painless as it should be. I was impressed with Ashley furniture!

Went in to look at bedroom furniture. No one helped. Sales people looked at us but didn’t come over. Maybe we look poor. I’ve purchased quite a bit from the store in Opelika. Guess I’ll drive there…

Taylor was fantastic to work with and was very knowledgeable.

Crisslyn was super helpful. We’re very happy with our new furniture.

Chris did a great job helping us find a dining room table. Updated- customer service stops when you leave the store. Two missed delivery dates, coupled with some poor excuses when you speak with customer service. Not good at all.

Ask for Crisslyn. She is so patient and helped us to choose a great swivel !! Great service thank you!

Crisslyn Jones was so helpful in helping me choose a sofa just for me. Very delightful young lady.

Reyanna was incredibly helpful!

Great experience shopping here today, especially with LaQuita! She was so very helpful in guiding us through looking for what we wanted and staying in budget. Thanks!! We will be back.

Laquita was awesome! She worked hard to get us a deal that was in our price range.

Laquita was amazing!

Laquita was excellent! She was very knowledgeable about the products here. She also was extremely patient as I was very indecisive on what I wanted. I’ll shop again!

Had a wonderful experience today ordering my furniture with Crisslyn. Super friendly and helpful. She ironed out all the details professionally and efficiently. Will definitely go to her again when I need additional pieces!

Laquita was very helpful and knowledgeable.

Loved the customer service we received and Ben was amazing!

Ashley Furniture was a pleasant visit with lots of help. Everyone was so helpful and nice

Smooth transaction, friendly service! Looking forward to my new furniture!

Lawyers did a wonderful job helping me!

Amazing service from Taylor and Steven. Was very helpful in picking out a couch and getting everything set up and ready for me. They made the process very easy and simple and did everything for us.

Taylor helped us picked out our couch today and she was very helpful answering all our questions and concerns. She made us feel at home and allowed us to take our time, which is so important when making a large purchase. Steven assisted Taylor with checkout and engaged in friendly conversation with us. This is now my #1 store for furniture purchases!

Ben was so great! We told him what we wanted and he walked us through everything. We enjoyed our experience.

Ben took great care of us and got us what we needed with no hassle. Shout out to Taylor as well.

Very Satisfied. Very pleasant to work with and efficient.

Dylan and Tyler where wonderful rsa Best time I have ever had

Ms. Crisslyn did and outstanding job helping me. I would highly recommend her!

Laquita did a wonderful job for us. Very helpful and knowledgeable. Thank you

Laquita was very helpful and made our experience amazing!

Laquita was amazing! She has happy customers now waiting for their first baby!

AWSOME GREAT SERVICE,”. Awesome customer service. They even gave me discounts on my purchase.. BEN thank you sooooooo very very much for your help IM SO HAPPY WITH MY PURCHASE AND SERVICE

Laqita & Chris helped us so much! Very helpful and very patient with us with our purchase.

Llquita was very helpful with my purchase. She was very sweet and patient.

Laquita in Birmingham was great.

Crisslyn was amazing... she was very helpful and I got the bed I wanted, as well as a great cooling mattress.

LAQUITA WAS GREAT DHE HELPED FIND EXCATLY WHAT I NEEDED FOR MY NEW HOME

Breyanna is amazing!

Laquita

Had an awesome experience at Ashley today! Worked with Ben to order the couch of my dreams, and he made everything feel smooth and speedy from start to finish. If you need furniture, this location is absolutely worth the stop.

Crisslyn did a fantastic job! A pleasure to deal with!!

Me and my husband came on black Friday weekend and the sales associate we worked with was awesome!! She got us an awesome deal and worked with us to reach the right price for us! Will definitely come back for future furniture needs!

Ben was awesome!! So kind and helped me find the perfect accent chairs for my den. Thank you Ben!!

If we can give minus stars we like to give -100 , we visited Ashley highway 280 , Birmingham alabama store, we spent one hour ,we finalize sectional sofa, repeatedly we told representative Mr.Been make sure our final price should be inclusive of tax, protection plan, delivery charges and if any hidden charges, everything . He gave us final amount $6000/- we gave all information, he entered everything in his computer, he got my details and we decided 0% 24 months , we told him ok now we are paying down payment fir 24 months plan, he says OK and he went to manager and came back with one new price he says I am sorry protection plan is separate, we already spent 1 hour to finalize everything inclusive he and his manager gave us final amount $6000/-and the time of payment he says with protection plan is separate. They try to cheat us, they thought now they are ready to buy , so we can add additional charges. We were so shocked....We will never go again in any Ashley store. Higher authorities of company should look in to stop this type of fraud with customers and save company's reputation.

Reyanna was great! She helped us find a really good couch and gave us a great deal!

Steven was a huge help to us picking out our couch and mattress.

Thank you Crisslyn for being so helpful.

Ben was fantastic to work with!!!!!

Taylor was so helpful and incredibly nice! Such a smooth process, we will be buying from Ashley again!

Laquita was very helpful and the whole process was quick and simple.

Reyanna was great!!

Reyanna was great! Very friendly and informative.

Laquita is a fantastic saleswoman...great product knowledge, friendly service!!

Crsslyn was incredibly helpful and got us squared away with a new sofa quickly and professionally!

Ben, was fantastic! He assisted us with making an important purchase and ensured we were able to take advantage of the Black Friday deals!!

Had a very good experience this Saturday with Ben. He was incredibly helpful and patient. He guided us through all the options without being pushy and made sure we found everything we needed. Excellent all around!!

This store is so easy to shop at. I highly recommend Ben. He was able to find a good solution for us.

Benjamin was great and easy to work with. Store had what we needed and were able to deliver quickly

La Quinta was great. Excellent customer service.

Reyanna and Chris were amazing at helping me find the set I was looking for and getting it in my budget By far the best furniture shopping experience I’ve ever had

This store has really come a long way. I had an excellent experience with Ben. He helped me find the right set up, and saved me some money. Thanks!

Chris did a great job

Just purchased a recliner at the Hwy 280 store, LaQuita was my sales lady. She is amazing! She was well knowledged about the product. Really enjoyed the time spent with her. Thanks again for being so kind. Jeri Hodo

Laquita was absolutely amazing! She answered all of our questions and made our furniture buying experience extremely easy.

Yanna was very attentive with what I wanted she made me feel like I was building my dream home just with my interior decorations. She was amazing I would definitely recommend her and come back just because .

Very helpful in getting me what best fitted my needs. Reyanna was very kind and courteous. You are met at the door with a positive attitude

I worked with Re’Yanna for a new sectional for my living room. She was very patient with me (because I was very undecided lol). She helped me to make measurements, and also was sure I made a solid decision. She also was sure to make the financing process easy to understand. I look forward to working with her again!

Ben was the best. Great customer service and help my experience shopping all the better. He worked with me to ensure I was satisfied with my purchase.

They seem friendly until they get your money and you have issues with them I bought the rest of my furniture from Rooms to Go zero issues

Reyanna was amazing!!

I had such a good experience at Ashley today! Laquita was super friendly and really helped me out without being pushy. She made everything quick and easy, and even gave some great suggestions. I would most definitely recommend this location.

Chris!!! You the man

Taylor great jobs

Taylor was Very friendly and great service

They know a lot about mattresses and have attentive customer service

Steven, Reyanna and Ben these three are amazing and helpful!! Tremendous help and amazing service, definitely recommend these three for help with your purchase!!

Re’yanna is excellent. Best dressed and sweet!! She got me right!! I’ll be back:)

Another mission accomplished at Ashley Furniture, thank you Laquita for helping me find the perfect accessories I needed! I will definitely be back for Black Friday!

Steven, Taylor and Chris were so friendly and helpful! Great experience!

Steven and Taylor were great!!!

Re’Yanna Butler Was the first to greet us and was so helpful. She was very informational on each design and what would work best for what we were looking for. Thanks for the help!!

Very nice staff! Re’Yanna Butler was very helpful and professional.. Thank you

Laquita was very knowledgeable about each piece of furniture that I looked at she helped me pick out some great pieces! I appreciate her patience and helpfulness and will definitely be back.

Such a wonderful experience! Laquita was so pleasant, professional, and helpful. She was able to help me find what I was looking for and even got me a deal on the outdoor furniture.

Reyanna was great and got us a really good deal today! Go see her she was very sweet!

Laquita was exceptional in helping my sister and I purchase a sofa and loveseat from Ashley Furniture store. Laquita was pleasant to talk with and very helpful in helping to make a decision. I would recommend LaQuita as a top notch salesperson.

Reyanna is awesome! Very knowledgeable and helpful. She helped us find the perfect accent chair in a color we love! Very highly recommend!!!

Laquita was so very helpful, knowledgeable and kind!!! Great experience!!!

Just visited the store and Laquita was SO helpful and knowledgeable about the sofa I was interested in. She was a pleasure to work with! Everyone was very friendly, the store is so clean and has a huge selection!

Jacob gave great customer service and helped us out with making a great choice for a sofa.

Laquita helped my daughter get a bedroom suit and couch for her new place. She was great!

Jacob was very helpful at the store with purchasing the height of bed couch and also Other things that I’m gonna purchase Saturday when I come back

Laquita was so professional and helpful. She delivers amazing CS.

Jacob and Reyanna are the bees knees! Great personalities and great customer service!

Good friendly sales team .worked with me on how to save money

Ben is awesome!

Jacob was our salesman! He was fantastic!

Go see Jacob, could have asked to be treated better.

Ben Chris & Rhianna did me justice today. I receive more credit a better bed frame a better mattress ( Sealy Hybrid) GREAT customer service 10/10 Go see them Hwy 280 tell them Tamara sent you

Wonderful place! We had Reyanna help us buy some new living room Furniture. She was very friendly, informative, patient, and helped us find the perfect match for our family! Highly recommend this place!

Ms. Laquita was amazing. She assisted me with ordering a table and made the process for smooth and seamless. I highly recommend her.

We visited Ashley Furniture in Brookhighland for mattress shopping. Jacob was incredibly helpful and knew his products very well. He was open to listen to our needs versus pushing us on the “next great thing”. He also gave us choices in different price ranges told consider different budgets. We are very pleased with our mattress and our service! We will be shopping here from now on.

The store personnel are kind and helpful. We found everything in order and a nice selection of furniture. Thank you for everything.

Reyanna and chri helped us so much with finding the perfect couch for us 10/10 experience!!

Andrea was amazing! So excited for our couch!

Very customer oriented and patient. Walked us through a lot of options. We left with exactly what we were looking for. Thanks again!

Ben is the best customer service professional I have ever had the pleasure of working with! The entire staff at the Brooke Highland Store are fabulous!

I enjoyed my visit at the Ashley's in Inverness speaking with Jacob. Very friendly and knowledgeable guy. I purchased a very nice sectional and left with a smile 😃 on my face. Enjoyed the experience!

I am very satisfied with Jacob's help in making a decision to purchase a living room set.

Quick service from Ben! Really excited about our new furniture.

Reyanna was the best. Very knowledgeable about all the things. Need furniture go to Ashley and ask for Reyanna!!!!

Jacob id good

Reyanna was such a big help in us purchasing our new sectional! We were in and out the same day with a great price!

Andrea was amazing and helpful. Our family is so excited for our new couch and tables.

Andrea was wondering and very knowledgeable about the furniture. We are so happy with our new couch and tables!! Thank you Andrea!!

Andrea was very helpful and knowledgeable. We are very happy with our purchase!

Not my first time shopping here; always a great experience! Andrea was great today and made the buying process quick and easy!

It was so much fun shopping with Laquita today! She was so helpful picking out just the right finishes I needed for my living room and kitchen! Thank you!!

Chris Payne was awesome and Ben was awesome as well! Very nice and helpful guys!

Chris Rich was great assistance! Will definitely shop at this location again.

Had the best and easiest experience here! Reyanna is so helpful and friendly — be sure to ask for her!

Laquita was a great help as I was searching for my living room furniture!! She is awesome!

Jacob and Payton are amazing to work with. Will definitely be back!!

Laquita is the greatest on our purchase today. She is very professional, warm and courteous. She knows her job very well and does the job very well.

Laquita was very helpful, listened to what we were looking for and made it all happen quickly and easily

My girl Laqita was the bomb!!

Laquita was great

Chris was very helpful and informative. I’d recommend to anyone who needs help on what to purchase. very great place for furnitures.

Jacob was very knowledgeable on everything! Couldn’t think of any complaints!

Jacob did a great job.

Our salesman by the name Chris in HOOVER 280 store was amazing ! Thoroughly enjoyed my experience with him; knowledgeable, and he also worked with our budget ! Y’all go see CHRIS !!! ❤️❤️❤️❤️👏🏼

Good customer service 💕

Ben was great and helped us find exactly what we need. Great furniture at affordable prices!

Got my couch here, Ben was so great!

Good service from Chris Jacob!

Good service here and very nice also very funny

I felt confused and scared of all the choices to pick from, but luckily Jacob did a great job at guiding us through the forest of decisions.

Came here for a sectional sofa and was immediately helped by Jacob he was friendly and very helpful, all the staff were nice and professional I would definitely recommend purchasing furniture from this location

Andrea helped us demo beds and we loved the tempurpedic pro adapt!

Excellent service! Reyanna was so patient and knowledgeable. Thanks for helping me make the right decision.

Reyanna and Andrea were great help and we will be shopping there again!!!!!!

Laquita did a great job!

Laquita great job

Ricky in the customer care department was a delight to work with. I am very grateful for him!

I highly recommend going and seeing Andrea!! She has been incredibly helpful to me and my daughter in the process of decorating her apartment. She knows the ins and outs of the process and has great vision for decorating!! Please go by and see her and show her what you’re interested in and I promise you she will execute!

Andrea was so helpful! We showed her my apartment, and she helped us fulfill our vision. She was patient and walked every part of the store with us. Extremely knowledgeable in all the questions we had and willing to provide options if our specific plan wasn’t available. I highly recommend!!

We had a great experience being comfort tested for a new mattress and base at Ashley furniture on 280. Reyanna was very knowledgeable and helpful! We have bought many pieces at Ashley and have always been satisfied! Highly recommend!

Ben worked with us we had all the questions and he worked with us through everything got what we wanted with even more the whole team is super sweet and very knowledgeable!

Great experience and customer service.Ben Carter was our salesperson and he was nice and courteous and very helpful from beginning to end.Thank you Ben.

(Translated by Google) Thank you for your help. Delighted with the services provided. Chris and Jacob were super professional and provided 5 star service. (Original) Multumesc pentru ajutorul oferit. Incantata de serviciile oferite. Chris and Jacob au fost super profesionali si au oferit servicii de 5 stele.

LaQuinta is awesome! Very informative and patient with finding pieces we needed.

Laquita was amazing! Very helpful and patient with all my quirks.

Andrea and Ben were fantastic I’m certainly coming back for the rest of the house I love them

Best furniture store Andrea handled us with care and was very patient wasn’t forcing anything on to us very friendly environment recommend to anyone to go and see Andrea

They are so helpful at Ashley and always ready to save you money!

I had an excellent experience at Ashley Furniture! The staff was friendly, knowledgeable, and patient while helping me pick out the perfect pieces for my home. The delivery was on time, and the quality of the furniture exceeded my expectations. I’ll definitely be shopping here again!

Reyanna was great to work with while selecting our new couch, friendly and knowledgeable!!!

Great people to work with. Got a beautiful table and chairs

Jacob and Payton’s energy was unmatched! They worked with us to get a great deal and helped us find the perfect fit for our home. Will 100% be coming back in the future!

Jacob and Payton worked great together to get us an amazing deal for every room in the house. If I could give them 6 stars I would! Definitely will be back for any other home needs we have in the future!

We had such a positive experience at Ashley Furniture in Birmingham. The store was clean and well organized. The staff was friendly, patient, and knowledgeable! Andrea was an awesome pointing us in the direction of the furniture we wanted.

We loved the customer service and attention to detail that Andrea and the staff provided.

Andrea was great! She helped me find the perfect pillow, and helped me figure out how to furnish my home

Jacob and Chris done a fantastic job. Very happy with the service

Beautiful store!!! Reyanna helped me find the couch I she was so helpful without being intrusive

REYANNA was fantastic! She showed me numerous recliners. She was very knowledgeable.

Jacob got us a great deal on a sofa and mattress.

Great assistance by Andrea at the hwy 280 store. She made our purchase easy and hassle free. Everyone in the store was incredibly helpful to us an each other. Very positive experience

Awesome customer service, fast and easy to deal with. Thank you Chris!

Jacob was a new salesman but he’s the best we’ve ever had . He listened and showed us exactly what we asked for . He explained other options but didn’t waste our time . We bought our dream furniture that we’ve been looking at for 2 years ! Great experience .

Laquita!! Thank you thank you!! Can’t wait to get our furniture

Had a great experience with Andrea

Ben was wonderful to work with! I will definitely come back to see him!

Jacob did great job

Jacob is awesome!!!

Great selection and better pricing. Was going to buy a lovesac but definitely glad I waited! Laquita and Payten were amazing! Very helpful

LaQuita was fantastic!

Laquita Jones was very polite and gave me good customer service. Job well done

Andrea is always very helpful and courteous!

Laquita helped us out so much today!

Laquita Jones is the greatest

Great customer service

Go see Laquita Jones! She is knowledgeable, professional and patience!

Great service, prices and selection! Miss Laquita is kind helpful and ready to direct and provide you options that check all the boxes. Highly recommend 👍

Laquita Jones was the best and I wanted to thank her for her professionalism and kindness.

Laquita Jones

Laquita Jones was very helpfull!!

Jacob did a great job of reviewing options, features, pricing and delivery issues. Focused, attentive and pleasant guy! I Would buy from him again.

Great customer service at this location. Andrea was able to ease my daughter's mind and provide her some really great ideas for furnishing her new apartment. DC

Andrea is amazing! Very attentive to my needs and budget..

Shout out to Laquita for helping our college students furnish their dorms with style! Great customer service, attentive and easy shopping experience

Laquita is so pleasant and helpful, she listened to our needs and guided us to exactly what pieces we needed to consider. Our experience with this lovely lady was fabulous to the point and handled with priority and appreciation. Thanks so much for taking care of us

Laquita was great here at Ashley! It was a great experience and her help was great

Laquita was very inviting and helpful!

Andrea was exceptional!! She made the process so simple, her customer service skills were out of this world, and you can tell she has a heart of gold. Give that lady a promotion!!

Benjamin was great answering all of questions and assisting with ordering.

Ryann’s was super helpful! We needed a new mattress and she was so knowledgeable and friendly. I would rather shop here than any mattress store!

Amazing! Reyanna seemed to be efficient and fun to work with. Unfortunately she didn’t complete the task of making sure my information for prompt delivery was correct before her two day vacation. I received a call back that they wanted to check my zip code. I was promised delivery on Tuesday. I called this morning to confirm and again my order wasn’t in line for delivery. I’ll be Thankful for my new mattress when I can actually lay on it. Updated review

Laquita was so helpful and informative. Go see her she'll help you find what you need for your home!

Laquita and Ben did an excellent job helping us. Laquita went the extra mile to find a nearby location with the piece we needed in order to get an expedited delivery. Thank you all.

Laquita was very helpful! Helped me get what I needed, I gave her an idea I had and she went straight to the furniture I envisioned.

We came in to buy a couch and we had a great time. Andrea was very professional, relaxed and friendly. We came in a little stressed and left feeling good. 👌🏻

Jacob was very helpful and made the process of finding a bedroom suit very easy!

Great experience shopping!

Andrea was great at helping us find exactly what we were looking for. Both Andrea and Chris at the store are extremely helpful and kind.

Laquita was a great help and very patient

Laquita is the best!!! Sold me everything I needed for my new apartment. 💕

We had the absolute BEST service with Re’Yanna at the Ashley Store on 280 today!! We had our eye on a particular couch and she helped us get the best price! Go see Re’Yanna if you are in the market for furniture!!!

Laquita, did a great job in presentation of the the newest technology of the newer Tempur pedic mattresses

Andrea worked with me, very polite and straight to the point!! Thank you for my new bed

Andrea gave the best service

Jacob was my sales associate. He was polite and friendly, very knowledgeable about the store inventory/products and allowed me to take my time making selections without being pushy or making me feel rushed.

The experience was nice. Andrea made the whole process smooth on a purchase on new sofa.

Jacob is amazingly helpful very good salesman but from him and him only

Chris R was the best!!!!

Jacob did a good job👍

The tour and Jacob were nice.

Jacob was awesome and attentive to detail- very hospitable and helpful! Thank you Ashley Fine Furniture for a fun afternoon!

Jacob was awesome!

Laquita and Payton were awesome! Very kind and professional! I will definitely be back.

Laquita was so helpful and respected my 30 minute time limit when I popped in on a Friday. She was busy when I returned the next day and Reyanna took over flawlessly. They were really great to work with and we got exactly what we wanted, and then some!

Laquita at the 280 Location was fantastic! She answered all of our questions and was very knowledgeable. Can’t wait to have our new sets delivered.

Reyana was great!!

Ben was great! No high pressure but incredibly helpful! The whole experience was seamless and enjoyable.

Ben was very informative and so nice and pleasant to work with! He was diligent in helping us get the best prices, and working with him and the Ashley Store in general was a breath of fresh air! Will definitely be back again.

I had an amazing experience at ashley on 280 in hoover! I came in to browse for couches and during this time I met Reyanna and she was bright and bubbly! She answered a few questions I had and invited me back for a private sales event they were having the sale weekend! I ended up coming back and she met me with the same energy I left with! We worked out everything and timing was great! 10/10 go see reyanna!!!

Andrea was very helpful and patient with me so thank you very much!!!! I am very happy with my choice.

Had a great and very helpful experience with Laquita and the team at Hwy 280 Ashley. Would highly recommend stopping in and letting her walk you through the options.

Ben did a great job with helping me find a small table for my studio apartment!

Peyton was so helpful! He answered ll of our crazy questions and was so happy to assist us, definitely ask for him if you’re furniture shopping:)

payton was amazing !!!

Laquita did a great job helping me find my new furniture.

Ms Laquita was amazing! She was very knowledgeable about every bed and mattress she showed. She understood my needs and budget. She didn’t try to persuade into buying anything that I clearly couldn’t afford. I was really impressed with my quote. It was under my budget which is huge for a single mom like myself!

We went to Ashley to purchase some items for our new home. We ultimately ended up not finding exactly what we needed, but Jacob was incredibly helpful and did his best to try and find us what we needed. Texting me options even when he wasn’t in the store at work! The customer service was top notch and I appreciated the help.

It’s always stressful to spend money but Rihanna was extremely kind and patent with us through the whole process. I really enjoyed how stressless she made it for us. We were in and out. Thank you for helping us make this a special day for us and for helping us find a piece of furniture that will make memories for me and my children. ❤️

Great environment, great staff 🤍

Reyanna was great ! She listened to all of our needs and was very helpful picking out furniture she even got us a mattress! 10/10 experience buying furniture!

Me and my fiancé were having a hard time deciding which sofa we wanted to get to have more room for friends and family. Miss Andrea was awesome at helping us decide and worked with us on getting the price where we needed it! She’s awesome and I would highly recommend her for all your furniture needs!

Since we walked in the door, Andrea was great to help us! She worked with us with pricing and helped us look at all of the different styles and selections we were trying to decide on! She was very sweet and helpful and I highly recommend speaking to her whenever you come in! Thank you, Andrea!

Laquita was so efficient and helpful!! So sweet!

Andrea was very helpful in selecting and ordering a home office desk! Clean and organized location with friendly and helpful employees!

Lawuita helped me find a new sectional that cimpleted the look of our new home. Shegave excellent customer setvice. Highly recommend her for your furniture needs

Re’Yanna was very warm, welcoming, and knowledgeable. Very helpful and actually made me want to spend my money.Go by and see Re’Yanna for all of your furnishing needs.

Reynna was an absolute dream to work with. She was friendly and knowledgeable about the products we were looking for.

Laquita Jones was very helpful on me and my wife store visit

Laquita was very helpful… she was very knowledgeable about Ashley products

Wonderful expirence had a great time with reyanna

Reyanna was great ¡

I had a wonderful experience thanks to Re’Yanna while shopping for furniture. From the moment I walked in, she greeted me with a friendly attitude and made the entire process smooth and stress-free. She was knowledgeable about the different styles and options, listened carefully to what I was looking for, and offered helpful suggestions without ever being pushy. She took the time to answer all my questions and made sure I felt confident about my purchase. I truly appreciated her patience, professionalism, and eye for design. Thanks to her help, I found exactly what I needed and couldn’t be happier with my purchase.

Reyanna was an amazing help really made feel comfortable with everything she was very patient and knowledgeable with her info she deserves the biggest raise

Reyanna , will , Ben , Laquita Have great knowledge and great customer service .

I was assisted by LaQuita! She was very polite and professional in helping me to find the perfect living set!

I had an amazing experience at the Ashley Furniture store on 280, thanks to Reyanna! She was incredibly helpful, knowledgeable, and patient. She really took the time to understand what I was looking for and helped me find exactly what I needed—without ever making me feel rushed or pressured.Highly recommended.

Great service, Reyanna! Has great personality!!

Reyanna is the best! Super friendly and informative! Great store!

Reyanna has great customer service, definitely recommend shopping with her !!!

She is a great asset to this location.. She was very approachable and I look forward to shopping here in the near future!!

Shopping for furniture can sometimes feel overwhelming, but Jacob made the entire process straightforward and stress-free. From the moment he approached me, it was clear that he knows his stuff and genuinely cares about helping his customers. I didn't feel like Jacob was pushing products; rather, he took the time to understand what I was looking for and offered honest advice. His patience and professionalism stood out — no sales gimmicks, just real talk and solid guidance. What I appreciated most was how comfortable he made me feel during the whole experience. It’s rare to find someone who balances expertise with a laid-back, approachable attitude so well. If you want someone who’s reliable, knowledgeable, and genuinely focused on your needs, Jacob is your guy. I left feeling confident about my purchase and impressed by the quality of service provided.

Andrea was simply amazing!!!! Thank you for your assistance.

Andrea was very helpful

Ryann’s was so amazing to work with. She helped us find what we needed and walked us through everything.

I really enjoyed my visit to Ashley recently. Jacob was so helpful without being obnoxious. He helped me think about my furniture needs in new ways, Allowing me ample time to shop, offering multiple ways to meet my family’s needs. Jacob is such a great listener. He was interested in what my family’s needs were And how he could help meet them. He should have a raise, such a quality guy.

I don’t normally write reviews, but after my recent experience at Ashley’s Furniture Store, I felt compelled to share. From the moment I walked in, Jacob greeted me with warmth and professionalism. He didn’t pressure me or hover, but instead made it clear he was available if I had questions. Once I asked for help, Jacob exceeded every expectation. He listened carefully to what I needed and guided me through several options I hadn’t even considered. What stood out most was that he *actually cared* about how the piece would fit in my home, not just whether or not I bought it. He asked thoughtful questions about my space, my style, and even how often I entertain guests. Jacob walked me through fabric durability, color matching, and even how certain lighting in my home would affect the look of the furniture. I felt like I had a personal design consultant, not just a salesperson. What sealed the deal was when he followed up two days later—not to push the sale, but to make sure I had all the information I needed to make the right decision. That level of service is rare. I ended up purchasing not only the item I originally came in for but several additional pieces as well, thanks to his expert suggestions. Jacob made this experience enjoyable, seamless, and personal. He’s the kind of person who makes you want to come back—and tell your friends to shop here too. If anyone at Ashley’s is reading this: **Jacob is a gem. Give that man a raise.**

Ashley furniture does a great job-great pricing. Jacob helped me pick out a dining room table and I couldn’t be happier with it and the process!

Sir Jacob is a knight!! Awesome service. Seek this guy out if you want service!!

Reyanna was a great help to my daughter with her first time buying furniture. She was very detailed and understanding with her throughout her process as well as being completely honest with her when it came to the financial part. I highly recommend Reyanna for your furniture needs she's a great help!

Reyanna is the absolute best. She's so patient and helped my daughter furnish her entire apartment. 10/10 I highly recommend. Awesome customer service.

Loved my experience with Reyanna. It’s my very first time buying furniture and she was an amazing help! I honestly came here not knowing what I wanted or where to even start but she paved the way and made the experience way easier for me! I highly recommend her to anyone especially 1st time furniture buyers!!!

Reyanna has great customer service she helped us find everything we wanted and needed took very good care of us through the whole experience i definitely recommend her personally

Benjamin was amazing with his personal service along with his manager Payton. They were great helping with solutions that helped use with problems to help with open heart comfort.

Ben was super great, very professional

Chris Rich was awesome to work with. Straight forward, honest and punctual.

I had such a great experience at Ashley Home Furniture thanks to Reyanna! She was incredibly sweet, welcoming, and made the entire shopping process feel so personal and easy. You can tell she genuinely cares about helping her customers find exactly what they’re looking for. She listened to what I needed, offered thoughtful suggestions, and never made me feel rushed or pressured. Her warmth and professionalism really stood out, and it made all the difference. If you’re shopping here, definitely ask for Reyanna—she’s a gem! Thank you so much for your help!!

Andrea was the best! Greeted me as I walked in the store and was very patient with all of the questions I had!

Ben’s the Best! Easy to work with and find you what you really want! Highly recommend!

ReYanna provided exceptional assistance to my wife and me, ensuring that our first home together was a seamless and enjoyable experience.

ReYanna was great and very helpful in the store to help me find what i was looking for would definitely recommend her to my friends and family

Great experience mattress shopping with Laquita! Thanks for your patience.

Laquita was great and patient

Great customer service!!! I got help from Andrea. I’m loving my new vanity great quality.

Amazing establishment!!! I was helped by Andrea great costumer service. I’m so happy with my new couch !!

great customer service and deals

Andrea helped me and husband find our dream couch! We were welcomed in with open arms and she had every awnser to our 1 million questions lol. 10/10 Experience, 10/10 customer service and 10/10 establishment. definitely coming back for a dining set!

Jacob did a great job and was super knowledgeable! I definitely will be back.

Great service, gave us space to look around, very helpful!

Ashley Furniture is wonderful! I was greeted the second I walked through the door by Laquita. She was thorough with my comprehension and patient with me throughout the entirety of my visit. Highly recommend.

Reyanna did an amazing job

Laquita very nice person she was very helpful

Laquita very good person I love her

Ms Andrea was so sweet and helpful through our whole experience! We’re first time home buyers looking for furniture, and she made the process so seamless and stress free! Highly recommend working with those at Ashely Furniture on 280!!

Reyanna, with her sparkly 4th of July headband, greeted us at the front door to help us navigate the store. Me being the one who hates shopping was hoping to make a quick run through the store and making e on. Luckily, Reyanna took the time to ask great questions to uncover our true needs. 45 minutes later, we’re buying a new sectional sofa. Scott’s happy, I’m happy and so is Reyanna!

Chris was great and was extremely helpful!

Reyanna gave us the best deal! So friendly and gave us exactly what we were looking for! Go see her!!!! Happy 4th of July!!!!

Jacob did a great job!

Awesome experience with great customer service! Highly recommended, 5 Stars!

Stopped in on a whim and we are sure glad we did. Chris was knowledgeable and showed us every we needed to see. 10/10 would recommend working with him.and the store.

Jacob is a excellent salesman

Jacob did a good job!

I give Andrea Parr 5 stars from the Ashley Furniture store at 5287 US 280 Birmingham, Alabama 35242, she is a GREAT employer and a GREAT sales clerk. Keep up the Good work.

I love it here. Reyanna is great. Thank you so much.

Andrea was very helpful to me an my spouse when we visited the store she was very knowledgeable about the pieces of furniture I was interested in. I will definitely be back an I will also be referring family members as well. Keep up the amazing work Andrea!!

Laquita was fantastic. She was very helpful without being pushy. The wife and I kept going back and forth between a couple of options and took awhile to finally make a decision. Laquita was very patient with us. 10/10

Andrea was very pleasant and helpful! She helped me find exactly what I was looking for! I was very pleased with my service from start to finish! You guys go see Andrea Parr! She is guaranteed to help you leave happy and satisfied!

Great experience at Ashley Furniture. Laquita was very patient with us as we debated back and forth between two living room sets. She was very friendly and knowledgeable and got us squared away!

Andrea was very professional and knowledgeable!

Andrea was a helpful employee and gave very good instruction

Andrea Parr was one of the most helpful and kind associates I’ve met in a long time

The staff was incredibly helpful knowledgeable without being pushy and took the time to answer all my questions and help me find exactly what I was looking for. They offered great suggestions based on my style and budget, and I never felt rushed or pressured to buy.

From the moment I entered into Ashley, I was greeted by LaQuita (I think that’s how you spell her name) with a warm welcome. She showed me around the store. Even though they didn’t currently have what I was looking for …she still went above and beyond for me, even referring me to the website.. great customer service

Hey mine name is liberty Andrea parr has helped me through alot Andrea parr is the best .

Andrea was very respectful to me, and helped me out with everything I needed

Hi my name is Jhazden and andrea helped me so well she was patient and helped me in so many ways

Adrea helped me out so much did have to worry about anything when she was around 10/10 service

First and foremost the service I received was nothing less than exceptional. Andrea took her time and has such great taste and an eye to put things together. As a first time home buyer her in store decorative creative vision really came alive. I can’t wait and super excited to do more business and send friends and family members.

Andrea was the best. Found exactly what I was looking for.

Wonderful shopping experience with Christopher Rich, very personable and great recommendations. Our home is now beautiful. We will be back, thank you.

I came in and was shown around by Christopher. He was very kind/friendly. He had me sold, and thanks to his top tier customer service, I’ll definitely be back!

Chris R is such a great guy he helped me and my family find everything we where looking for and we hope to come back soon to be a ke to purchase our furniture

Great store with great options. Ben helped me figure out what would fit in my space and it was an easy process.

Ask for Andrea Parr. She’s definitely a great worker and her customer service is great.

Andrea Parr

Jacob did a great job helping us look for furniture!

Had A Great Welcoming Experience With Andrea! Very professional, great customer service, and gave great input on selecting the best furniture that suits me!

Thank you Chris R!! If you ever need furniture make sure you come here and ask for him!! Very professional and really works hard to get you the best deal possible!!

If you're looking for furniture this is the place to go!! Chris R is the man to talk to!! He got me some amazing deals on all the furniture that I needed for my new home!! He was wonderful and very helpful!!

Shop with Andrea, she's the best. And she's from Texas.

I had a great shopping experience at Ashley Furniture. From the moment I walked in, Andrea was welcoming, patient and professional, and knowledgeable. She took the time to understand what I was looking for and helped me find exactly what I needed. The quality of the furniture is excellent, and the prices were fair for the value.

Andrea Parr was an excellent help to me. She really helped me figure out what to get my parents for their anniversary. Will definitely be back. Great furniture and customer service‼️

Thank you Ms Andrea Parr for your kindness!

Come shop with Andrea Parr, she’s the best and you’ll be satisfied!

Andrea NEVER disappoint me when I come to this location. I don't like the shop unless she is there

Andrea was the best. Go with her. Awesome job.

Chris is the man!

Thank you Chris for your help!!!

I visited the store & purchased some furniture with Andrea Parr. She was sweet, professional and very helpful. Thank you will be back.

Very Professional, worker laquita made me feel very comfortable picking and making my home comfortable for a great living. Thank You

Laquita was a great sales person she makes sure you get the quality furniture that suits your needs and she is very consistent and considerate!

Huge thanks to Laquita for helping us purchase a Trinell furniture set. We will be so excited to get this set up in our garage apartment.

My fiancé and I went into this store trying to find a mattress that we saw at another location. Let’s just say we left with a different mattress for a better price. A big thanks to Ben for helping us during this search! The customer service was amazing!!

Laquita was absolutely amazing she definitely knows the business and though I was a tough sell she was excellent at up-selling the products

Ben Carter was a terrific help! Highly recommend!!!!

We needed to furnish our new home and we found everything we needed at Ashley! We worked with James and he was fantastic at helping us find exactly what we were looking for. Excellent customer service! We look forward to coming back to Ashley and working with James again.

The moment we walked in James greeted us and was a fantastic person to work with. His friendliness and professionalism made us feel comfortable with each products we looked at. He was never pushy and was very informative. Even moved things around to help us match different sets! To top it off Payton, the sales manager, made the final paperwork process seamless. It was a wonderful experience altogether!

Jacob did a great job helping us find the perfect couch.

Jacob did an amazing job!!

Jacob did a great job!!!!!

Ben was amazing today! He helped us buy a bedroom collection, couch, and chair today and was super helpful during the entire process. Will definitely be back for any furniture needs.

Jacob is very professional, extremely knowledgeable helpful! Does an amazing job with listening and problem-solving. Came in for a recliner and left with that and a couch.

Edited to add* went to Bessemer warehouse and picked up the recliners. Got them home and they are NOT what is in the showroom! The store WILL NOT REFUND OR REPLACE! The manager, Chris was beyond rude and condescending thru the whole process! Tried to place blame on us! And said that it was just broken-in in the showroom! We will have to take time off work, drive BACK TO BESSEMER to deal with the warehouse! DO NOT RECOMMEND! Just purchased 2 recliners and Chris made the process a breeze! Will definitely be back for any further home furnishing purchases!

Worked with Reyanna today and when I say her service was nothing short of AMAZING!! This was my first time shopping at an Ashley Furniture store. Walk in the door and she greeted us with a smile and we’re walking out with a smile!! I wouldn’t choose anywhere else to shop for furniture. Thank you so much Reyanna for everything!! You are so appreciated!!

Awesome service and very knowledgeable of the items . Made clear suggestion and walk around the store with us. Andrea explain the steps and terms with skill and precision. We were greeted with smiles and enthusiasm . And the managers were active and work with a sense of urgency. Shout outs. Andrea

Andrea, Peyton, Roland and rhianna rendered exceptional service. Extremely helpful and helped us find exactly what we needed to complete our home. Will definitely be coming back soon!

Quick shop with Reyanna! In and out in less than 30 minutes with the perfect kitchen table.

Quick and easy process! Reyanna was great!

Will and Payton was very good. The service was excellent and they were very helpful. They made the process easy!

Customer service was great! They helped us pick out the dining room table we wanted. Reyanna was so helpful!

Jacob did a great job! He was very helpful and efficient! We left the store so happy!

Jacob did wonderful !! He showed amazing customer service ! Helped us through every step to get the furniture we wanted and needed.

I had a very good experience working with Jacob to furnish my new home. Jacob was knowledgeable about the products he sells and I am very happy with the pricing that we were able to reach. All around good time.

Laquita was an amazing salesperson i would most definitely recommend asking for her

Laquita was amazing, very friendly and answered all of my questions very patient and overall just gave me a good experience

Laquita was great

Laquita was very personable and patient while I decided on what I wanted.

Chris worked with us to get what we were asking for.

I loved my experience here! Very professional and friendly environment. All the staff were amazing and quick. I would very much recommend coming here and purchasing your furniture.

Will was fantastic! We walked in wanting a bedroom suite for our new house and he had the perfect one for us. The process was easy and quick. Couldn't ask for anything better!

Had an awesome experience with James at 280 location. Very knowledgeable and helpful.

Benjamin was supper helpful and went above and beyond With customer service thank you so much!

We had a great experience working with James. He was super helpful and made furniture shopping a very easy and quick process!

Laquita was very knowledgeable and helpful during my time there. She helped us pick out the most beautiful furniture for our space.

I had an amazing experience at Ashley's, Laquita was extremely helpful and patient, making my time there stress-free.

Just purchased two reclining love seats and reclining chair from Ben at the 280 location He was extremely nice and so very helpful .

Absolutely great service! Will was very helpful and made the whole buying process really smooth and easy. Tons of selection to pick from and the entire staff was really nice and helpful. Highly recommend Will for anyone looking to buy furniture!

Laquita was very helpful when we bought 2 new couches for our living room. She followed up to get us the best price and let us know about a sale.

Laquita was knowledgeable & a great help. She even went so far as to contact us about a sale on the items we were interested in.

Laquita is the best!! Thanks for all your help!

Andrea was exceptional!! She was very knowledgeable and patient.

Jacob did a great job selling me a mattress!

My visit at Ashley was great. Will, the sales representative, was patience with me and knowledgeable of products. I am excited about my purchase! Thanks Will!

Andrea was very helpful and kind as she got us our new couch!! Come in and ask for her!

My experience at Ashley furniture was excellent. Laquita showed knowledgeable and genuine care in meeting my furniture needs. Definitely will shop here in the future!

Laquita was an excellent salesperson! She worked really hard to make our experience with Ashley Furniture a great success Thank you Laquita!

Laquita was great she helped us find the perfect dining set

Laquila2057197222 I love it

Reyanna was amazing and super helpful! Helped us with what we came in looking for and so much more!

James went above and beyond to help us pick the perfect couch for our new home.

Great service, knowledge, and support from James on helping us select our new couches.

Great customer service Laquita and Jacob very knowledgeable I would recommend them to my friends.

Andrea was awesome and very helpful! My husband and I are buying furniture for our first home purchase and she made the process easy and enjoyable. We will be back to purchase more items for our new home.

Laquita was amazing! She helped us find the perfect living set. From the moment we walked in the door she was warm and knowledgeable. She even took time out to help us configure the dimensions of our living space! Will definitely be back to shop with her. Extremely satisfied!

James was fantastic in our sofa purchase! He knew exactly what we were looking for!

Re’yanna was so friendly and nice. Explained all the financing options well and made sure I got exactly what I wanted. The entire staff was very friendly and welcoming without being overbearing. Overall great experience and would go back to that particular store for future needs.

We found the store clean and easy to navigate. James was helpful and great to work with when buying our furniture.

Laquita was the best! Thank you for all your help. I have new furniture coming! Come and see them. You'll love there service and furniture. Thank you.

James was super helpful with our purchase today. He was knowledgeable and when he didn’t know something, he asked someone so that we got accurate information. He was patient with our children and helped us look at multiple options for financing and payment. Thank you James!

Laquita was so helpful and made the process smooth! Excited to receive our couch!

Lequita was very nice!!!

Lequita was great!! Helped us look around for furniture we're interested in!

I was originally in Ashley Furniture in May 2025. Original Review is further below. Back in the store several months later. Still the same knowledgeable sales staff. Chris and Jacob went beyond was required to make our shopping experience, financing, and final purchase a breeze. TL/DR: Ashley Furniture remains an exceptional establishment with friendly, knowledgeable staff that are a joy to work with. ____________________ Had the best experience shopping for furniture at Ashley Furniture. James was very knowledgeable and was able to answer all questions. From locating furniture to financing the purchase, all questions were answered. I highly recommend coming to Ashley Store for your furniture needs!

Great service from James. Always enjoy working with Ashley Furniture

My experience at Ashley Furniture was absolutely amazing, thanks to Laquita! From the moment we walked in, she greeted us with a warm smile and a professional attitude. She was incredibly knowledgeable, patient, and truly listened to what we were looking for. Laquita went above and beyond to help me find the perfect pieces for our home, all while making the process smooth and enjoyable. Her attention to detail and excellent customer service made all the difference. We highly recommend asking for Laquita if you’re shopping at Ashley—she made my visit a 5-star experience!

Laquita provided exceptional customer service during our recent visit to Ashley Furniture. From the moment we walked in, she was welcoming, knowledgeable, and truly attentive to our needs. She took the time to understand what we were looking for and guided us through the selection process with patience and professionalism. Her expertise and warm personality made the entire experience smooth and enjoyable. We are beyond satisfied with our purchase and grateful for her help. If you’re shopping at Ashley Furniture, ask for Laquita—she’s the best!

Great customer service!! Make sure to see reyanna and Laquita!!!!

I walked into the store not really thinking about purchasing anything, then I met Jacob Sabogal one of the retail sales associates. He was great, personable, patient, professional and friendly. He took time out with me not trying to push me into some high pressured sale. He answered all of my questions and was a really good guy. I highly recommend when you go to Ashley’s on 280, find Jacob!! He is the right person for what you need. Highly recommend!!!

Had a great experience. Jacob greeted me immediately, answered all my questions and showed me just what i was looking for. I'll be back for sure.

Andrea was amazing and helped us pick out tremendously picking out furniture.

Very welcoming experience. Chris was great at finding what we wanted and able to get it when we need it.

Peyton and Andrea assisted us in all decisions. We had many rooms in our home to fill and they generously answered all of our questions and helped with the finance process as well. Thank you, Ashely Furniture!

James has been amazing to work with. He made a personal call to us to tell us that he was able to source a couch that was previously marked as out of stock, and could get it to us quickly. Truly amazing customer service!

James was very helpful in deciding what couch I should buy. Very patient and understanding also worked out a great deal! Will be back again

Worked with Laquita. Very kind and great customer service!

James a terrific help as we worked to furnish a new property.

Visited the store today and worked with LaQuita. The service was exceptional as she was very knowledgeable as it related to our interior decor desires. Helped us quickly select a sectional option that was perfect for us.

LaQuita has the best customer service and was happy to show us different options at the 280 store location.

We came in knowing what we wanted, and Andrea and Payton were great with helping us. They worked within our price point, and if we didn’t feel comfortable with something, they heard our concerns. Would recommend!

Andrea was helpful and explained all details well

(Translated by Google) Excellent service, thank you Andrea for your attention and help!!! (Original) Excelente atención gracias Andrea por tu atención y ayuda !!!

After looking online, we decided to go into the store to actually sit on some couches. Chris greeted us at the door and took care of us throughout the store, allowing us to take our time and look around. We ended up finding our perfect couch and loveseat at a good price. The sale was easy with a great warranty and we couldn’t be happier! Thank you!

Laquita was great!

Laquita was great

We worked with LaQuita and she was the best! I highly recommend working with her.

James was great even though we were moving out of their area. Highly recommend.

Chris did great!

Chris R the best

Great experience! Highly recommend Jacob!

Chris was the best! Thank you!

Chris did good

Thank you Laquita for your professionalism!

Laquita was the best.

We had a fantastic experience! Purchased a Stearns and Foster mattress from Ben Carter in Inverness! He did a fantastic job showing us all of the options, and helped us narrow down to the best fit. Thanks Ben!

Jacob was very knowledgeable and extremely helpful. He helped us find the right fit for our space.

Excellent shopping experience at Ashley Furniture today! Laquita is super to work with helping us find furniture for several rooms in our home. Thank you!! We will be back in the future for more items.

Jacob was great and showed us an awesome recliner for our nursery. Can’t wait to get it!

Jacob was very helpful in helping us find the best chair for our nursery!

Reyanna is amazing. She was so helpful, and professional. Highly recommend!

Andrea was really helpful! She answered all my questions and gave me tips on things I didn’t know. Thank you

Sales rep very knowledgeable, explained features well, and worked hard to get us the best deal! Pleasant shopping experience!

If you go here, ask for Reyanna. She knows her stuff and works hard to get you a great deal. She’s personable, knowledgeable and patient. She made the daunting process of buying furniture painless and easy. Overall…outstanding.

Laquita, Ben and Chris were all very helpful and friendly. Thank you for working with me to make my new home look fabulous.

James was very friendly and helpful. Would buy from him and Ashley again.

Great atmosphere and customer service!

Jacob was amazing, super helpful and informative without pressuring you into making a purchase you aren’t ready for. We went in just to look around and get some ideas and he made us feel at home and valued even though we shared that we had no intention of buying today!

Jacob is literally the best!! We weren’t in the market at the moment (which he was so understanding and not pushy) but we definitely will be coming back to get our sleep system from him. He gave us so much information while being personal, 10/10

Visited during Memorial Day sale when store was very busy. We were greeted and helped by James, in the Inverness store. He was very knowledge, courteous and friendly. Great customer service. Good experience all around.

James was great! Very helpful and knowledgeable

James was very professional and was very helpful and helping with the purchase of a pillow.

Very helpful and nice. Informative

We had a great experience with Will at the store! We picked out new Durapella living room furniture - sectional and recliner as well as a beautiful Havalance 7 pc dining room table set that we will enjoy for years to come. We were highly impressed with the quality of the furniture, the price we received for all, the service - basically everything. Chris the store manager was exceptional as well. Go see Will in person or make an appointment! You won’t regret it !

I appreciate Rihanna‘s professionalism. Her attitude was really conducive to providing my daughter’s first experience in choosing the best living room furniture. You can definitely tell she is going places!

Reyanna, was very great sales representative. She was vey professional and thorough with helping me find the perfect sofa! Exceptional customer service skills!

Jacob provided great information on what we were looking for, very thorough!

Jacob was amazing and really helped me find exactly what I was looking for. It was like working with family. Would definitely recommend

Just purchased my first sofa from Ashley’s and it was such a great experience! Thank you, Jacob for all your help!

Will demonstrate excellent customer service throughout our visit to Ashley furniture.

Chris (the funny one) is a Top G, highly recommend! Super knowledgeable and helped me pick out the perfect furniture for what I needed

Chris (a.k.a. the funny one) helped us find the perfect couch for our new apartment! He made the whole experience easy and fun, an awesome salesman. Highly recommend asking for him!

James was amazing!!! So personable, found exactly what we wanted! Great service, felt like shopping at a mom & pop store!

James was amazing to work with tonight. He is very knowledgeable of your products. Very personable and a fun guy to talk with.

Atlantis, greeted me immediately and went above and beyond to assist me. I hope to work with her soon!

Awesome people, was taken care of by Atlantis. She was awesome and very welcoming

I had such a great experience working with Laquita at Ashley Furniture! She was warm, knowledgeable, and really took the time to help me pick out the perfect pieces for my living room.

I recently had the pleasure of working with Reyanna at Ashley Furniture, and I couldn’t be more impressed with her exceptional service! From the moment I walked in, she greeted me with warmth and enthusiasm, making me feel truly valued as a customer. Reyanna’s knowledge and expertise were evident as she guided me through my options, helping me find the perfect pieces that suited my style and budget. She was patient, attentive, and genuinely invested in ensuring that I made the best choice for my home. Her professionalism and friendly demeanor made the entire experience enjoyable and stress-free. Thanks to her, I walked away with furniture I absolutely love and confidence in my purchase. If you’re shopping at Ashley Furniture, I highly recommend seeking out Reyanna—her dedication to customer satisfaction is unmatched!

Awesome customer service. Special shout out to Laquita!

Andrea was super sweet! Definitely coming back in!

Chris and James were very helpful and knowledgeable. Sat down with us for about an hour to discuss all our options and even styling advice. Walked us through all the options based off the description of what we were looking for!

James was very helpful with us deciding on our homes furniture. Very patient and understanding also worked out a great deal. Chris was helpful in the buying process as well. Give these guys a visit.

Andrea and Payton were both lovely with helping me and my sister select our furniture and were super patient with helping us understand the prices!

Andrea and Payton were incredible! All questions were answered and I left having peace of mind about a large financial decision. Very excited about my new furniture!

James was super helpful with finding us the right mattress for my toddler!

James was very helpful and knowledgeable helping us with our mattress purchase!!

We had Chris as our salesman. Very nice guy and very knowledgeable.

We were greeted by Chris very politely and helped us the best way he could. Very great customer service

Andrea helped us find a sectional for our new home. She was very helpful and informative! We recommend shopping at the Brook Highland Ashley Furniture store.

Will was great! He was very thorough and knowledgeable about furniture! Thank you Will!

Reyanna was great! Very helpful.

Everyone was very helpful

Andrea was wonderful!

Wonderful! Andrea did an amazing job helping us and everybody was super nice.

Andrea was an awesome representative and we loved her attentiveness to detail. We’ll definitely be coming back soon!

Laquita was a great sales person and very good costumer service

During my very first visit, Laquita was incredibly helpful in assisting me in finding the perfect piece for my office. She patiently and knowledgeably addressed my needs, quickly locating the ideal item. Her assistance was invaluable, and she even went the extra mile to locate some excellent deals. I am extremely pleased with her service and will certainly seek her out again in the future as I plan to add several pieces to my home, there is no need to look elsewhere.

My husband were in browsing today and left with a new upgraded bedroom suite complete with a new purple mattress and pillows. Laquita was our sales associate and she was absolutely amazing! She was very helpful and knowledgeable in answering all of our questions. The very best public shopping experience I have had in a long time. We will definitely be repeat customers.

We met Laquita at the door and she was both extremely helpful and very knowledgeable. She made the entire shopping process easy. Highly recommend.

Reyanna was GREAT!! So helpful and a pleasure to work with.

James is the coolest guy

James was nice and knowledgeable. Will definitely use Ashley Furniture again.

Andrea is great!

Rhiana was so helpful as me and my parents picked out furniture for my new apartment! She was attentive and quick, and she was even able to throw in two free temperpedic pillows! 10/10 recommend!!!!

Jacob was very helpful while we picked out a new sectional. Payton helped us with the financing and we were happy with our overall experience.

We had a wonderful experience working with Laquita at Ashley Furniture. She was friendly, knowledgeable, and truly listened to what we needed. Laquita helped us find a couch that not only fit our space but also matched our style and comfort preferences. Her attention to detail and patience made the process stress-free and enjoyable. We highly recommend asking for her if you’re shopping for furniture!

Laquita was very informative and helpful. She explained details of each piece we were looking for so we knew exactly what we were getting.

Highly recommended. Chris Rich is an amazing salesman!

Laquita was so helpful when I went it. For someone who never went furniture shopping, she worked some magic with credit and was able to get me a reclining bed frame, a bed frame with two drawers on each side and a TV stand. I absolutely love everything I chose for me and my boyfriends apartment!

Chris and Payton were the absolute best to help me with my purchase. Detailed and went out there way to make sure I got everything for my new home. When you walk in ask for either one.

Had a great experience with Laquita. Super helpful and patient while we decided on our furniture. Thanks Laquita!

Laquita was AMAZING! She was very patient throughout the process of purchasing our living room set!

I knew what I needed and Laquita was fast and efficient and priced matched. Excited to get my new sofa!

Laquita was super helpful today with helping us select our new couch!

Great experience! Laquita was very helpful!

Laquita was my salesperson

Reyanna greeted us as we came in. She was so helpful and knowledgeable. We had planned to shop around before buying but we decided to purchase that day. The store has a great selection and very reasonable prices.

Laquita was very informative. Good job.

Our sales rep was Laquita and she was great! Very informative and friendly!

Quick in and out! The store has plenty of options and wonderfully, reasonable prices. My parents were able to pick out a sofa they truly loved. Our store assistant helped throughout the entire process. 10/10 would recommend.

Chris, Will, and Payton were all very helpful

Andrea is the Best! She was very informative, answered all of our questions and made sure we were happy with our selection.

Andrea was very nice and professional and helpful

Me and my fiancé went into Ashley furniture store looking for a couch. Luiquita our sales person was very kind and very helpful. She went through every detail we had questions about and helped us a ton during our process. Highly recommend coming here and shopping with her!

Laquita was my sales person and I could not have asked for a better one. She helped me get my furniture ordered and handled it all and even was able to get me a free item!!! Definitely will use her and this store again. Highly recommend

Great experience today ! Thank you so much to Laquita !!

Laquita was incredibly helpful today at the Bham 280 location. We weren’t prepared to pull the trigger yet but we found the perfect couch and she walked us through all our configuration options and the details of the couch, and made payment process super easy! We will definitely be back!

Great staff

Very helpful/knowledgeable staff! Highly recommend! Jacob was very helpful!

Re’Yanna was great salesperson. She was very knowledgeable and helpful during my process of buying my new furniture. I recommended her because of her great customer service.

Chris helped us pick out the perfect sofa and recliner set for our new apartment. Amazing customer service and provided great information. Leaving happy :)

Had a great experience with Chris helped us find exactly what we needed for our new apartment.

LaQuita was amazing. Would highly recommend buying from here. Found an amazing mattress at an amazing price.

Will is the best! I always buy my furniture here, mostly because they make it so easy for me.

Awsome place everyone was awsome and very helpful

Reyanna and Payton were incredibly helpful — they allowed me to shop around in peace and approach them when I had questions. They were attentive to the things that mattered most to me (seat, color, fabric, size) and were genuine about getting my business. Ask for them next time you visit.

Reyanna was very helpful and very sweet really enjoyed shopping with her

Chris was incredible to work with and made us feel super comfortable during the whole process of buying our couch! He also has great jokes which made it fun too! We will 100% be back!

Had a wonderful experience at this Ashley Furniture. Chris was extremely helpful throughout the process. Got an awesome couch for an awesome price!

Reyanna was fantastic!! Did great job explaining things for us and going over all options. Thank you!!

Reyanna was Super helpful, friendly, knowledgeable. She wasn’t pushy or overbearing and I really appreciate that. Glad I came in today and bought our couches from her.

Andra was amazing!

Brianna is super good.

Great shopping experience at this Ashley's! We have used Ashley's for many years because of the great quality of furniture and wonderful customer service. Our latest experience was no different! Jacob was our sales guy and was so helpful with suggestions and ideas and very east to talk to. The manager Chris helped answer our questions and was also very helpful. We highly recommend Ashley's furniture store on the 280 in Birmingham

My experience at Ashley’s was phenomenal. Laquita was very knowledgeable and answered all questions I had about furniture pieces. I’m very pleased with the service she provided.

Laquita was great she helped find exactly what we needed

Andrea was a pleasure to deal with. She was pleasant, not pushy. We didn’t feel rushed to make a decision. We will definitely be back for more furniture purchases from Andrea.

I'm so glad I got the chance to meet Reiyanna. She is so knowledgeable about her job. Reiyanna has a cheerful sprite and a joy to be around. Thanks for everything. See you soon.......she need a raise!!!

The store on 280 in Alabama the sales person Reiyanna is amazing she is very knowledgeable and will make sure you are comfortable with your decision

(Translated by Google) Excellent attention, very good treatment (Original) Excelente atención, muy buen trato

Great experience with Andrea

Re’Yanna is the best. She was very helpful, listened to my needs and informative. Go check her out! She will take care of you.

Walked right in and got what I needed! Thanks James for your help

They were very helpful. Got us the lowest price possible and were very informative.