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Ashley Store Birmingham, AL (Brook Highland 280)
Ashley Store
Store hours
Open today: 10:00 AM - 07:00 PM
About Ashley
The Ashley Store in Birmingham, AL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Birmingham, AL is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Stearns & Foster and PURPLE—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Laquita was extremely helpful. We just moved and were needing to furnish the house. We hand a couple pieces in mind and she was very helpful with our finances and worked it in with our budget. Highly recommend
Nicole was pleasure to work with. My daughter bought a new sofa & she exceed our expectations!
I am loving this store! Andrea is very helpful! She took her time with me and had great suggestions. I will be back. And I will be asking for Andrea!
Ms. LAQUITA was an outstanding salesman. She was both knowledgeable about the nd courteous.
Couple months late but wanted to say how happy we were with Brian & our new furniture. He went out of his way to make us feel welcome in the store and we appreciate that!
Excellent experience working with Chris Rich today. We walked out with exactly what we needed in a timely manner.
Andrea was a very helpful sales consultant!
They were very nice and patient, even when I kept changing my mind. Nicole is wonderful to work with!
Andrea was so helpful and kind! I told her what I was looking for and she immediately showed me what would work. Great saleswoman. Not pushy or overbearing, but still knows how to make a sale! If you need any furniture, go see Andrea at Ashley’s on 280!!!!
I have friends who swear Ashley's is the best store ever. So the other day I finally went in and checked it out for myself. And they were right from the items to their associates. (Andrea) I hope I spelled her name right polite, great energy, professional, with great taste. Thank you for helping me put together what I was looking for.
Ms. Andrea was AWESOME! very helpful and she had great customer service! I will be returning soon! Thank you Andrea!
Andrea was the absolute best, she helped me getting my dream dinning table, thank you.
Excellent service without any pressure to buy.
Laquita was very helpful and professional.
Laquita was the best she found me everything that i was looking for for my new house!!!
Andrea was so helpful. She explained all the mattress and told me what's best for my sleep situation. Such a joy and honor to have her as a sale representative. By the way I love my new mattress
Great store! Laquita is the best sales person I have dealt with. Very helpful
Andrea made the process of getting our sectional very smooth!! highly recommend
Andrea was amazing! She helped me picked out my first couch! 10/10 experience at a great price!
Huge Thank you to Andrea P, Her customer service is amazing. She was very helpful and patient. I would definitely recommend her to help you with anything.
Just visited the store today. Emily was really friendly and very knowledgeable about the items in the store. She patiently and smoothly managed our change in plans. Everybody was nice and helped us decode the stores black/orange ballon’s for Black Friday deals.
My first experience at Ashley furniture was great! I got to vision all great things for my apartment. I can’t thank Nicole herself enough. I was really stressing because I didn’t have nobody else to help me and she was kind of enough to help me out. Thanks again Nicole!
I greatly appreciated my interaction with Mrs. Nicole, who responded to all my questions and offered expert guidance on selecting complementary features for my newly installed floors. I confidently recommend her to anyone striving for a perfect home aesthetic.
Chris Rich was our consultant and he was a great help! He helped us move furniture to see the set up we wanted and everything. Would highly recommend!!
Laquita was very helpful. Great experience!
Mrs. Nicole was very helpful with my experience. Great hospitality. Made me feel very comfortable and helped me find the right fit.
Emily was very helpful and great to work with!
Very helpful. Good customer service. Thank you Dina for all your hard work. We will definitely be back!!
Pleasant experience! Laquita is professional, knowledgeable, and easy to deal with. Great service!
I purchased a couch and vanity from Ashley. The items I was interested in were only online and they helped me order those in store. Andrea helped me out and did a fantastic job! They even gave me 2 queen sized at no cost for my purchase and being patient while looking for the couch I wanted. Great experience.
Emily was very nice and did a great job on selling the recliner we purchased. We were very pleased with our deal.
Andrea customer services from the time I walk in the door was the best. I had no idea what I really wanted in a living room suit. Andrea ask me what I was looking for and style. And by the time I left the store she had put me a living room suit together color style and all......
Thankyou to Ms.Nicole she made everything easy to understand for me and her assistance was needed!! 5 ⭐️
Thank you Ms.Nicole! My husband and I were able to find the perfect couch for our new home. Usually I’m the indecisive one but with Nicole’s help, we were able to pick one with ease. I truly appreciate it!
I went in and Nicole helped me she was very informative and had a happy smile and loved what she was doing
This experience was great! I will be back to purchase from Nicole !
Nicole told my mom things about my mattress and I’m definitely getting a new one, she knew a lot!!
Will be back Nicole was exceptional!
Nicole was so patient and helpful with my mother-n-law who's looking for a recliner, I took her information and will be back!
I came to price bedroom furniture and mattresses. The store wasn't the cheapest, but the customer service and expertise of the products was superb!!! A lady named Andrea helped me and she was very pleasant and knowledgeable, I felt so comfortable with her as if she could read my mind about what I needed. I’m going to look around more for price comparisons, but I’m most definitely thinking about going back to support my new found friend Ms. Andrea!
This is definitely the location to be at. Speak with Andrea to find the perfect furniture for you. Her customer service was perfect and she had the prettiest smile while helping me. Thanks andrea!
Great experience here with LaQuita Jones, she was very knowledgeable & patient with us when we stopped in! I will definitely be back to see her!!
Andrea is the best! If you’re ever at this location, request her and she will get you right!
Great staff! Very friendly & they had all the answers. The lady that helped me was LaQuita & she has the best customer service in the area because it’s hard to find POLITE people! She got us in & out !
Laquita was great today.very professional
Was in the store window shopping and Andrea Parr was awesome even though she knew I was only window shopping.When I am ready to make my purchases, I’m coming back for Andrea’s expertise and help!
Outstanding store!! Laquita Jones was an amazing worker and was very helpful during my visit at the store.
LaQuita was an awesome salesperson, she made sure we found excatly what were looking for at a great price
Great customer service and professionalism. Andrea is top notch!!
Dina was more then great!
I definitely would recommend visiting the 280 store and ask for Ms. Andrea. I received excellent customer service from her. It definitely stood out because its hard to find nowadays.
Andrea was so patient and kind and helped us configure multiple modular sofas until we found the right fit for us!! Thank you so much!!
The experience I had at Ashley’s furniture was great. The lady that helped me was Nicole Dent that’s what she told me her name was , she helped me create a masterpiece for the way that I wanted my home to look and she was great and informative…@ the BrookHighlands location! Awesome work Nicole I will be coming back to shop with you !! Thank too so much !!!
My first experience at Ashely furniture was great due to the Help from Nicole Dent I believe that’s what she told me her name was. She explained things well and helped me vision what my dorm room could look like with some antique pieces to go with the Forest vibes I was planning.Thank you so much Nicole!
Nicole helped me when I was there, she was super nice and informative!
Need a deal on some furniture? Nicole is the person to do it! Thank you so much 🙏🏾
Came into the store to purchase and Nicole provided great service! Very Hospitable.
Nicole helped me was in there browsing for a new mattress very knowledgeable and professional
Nicole helped will be back
Me and my mom came there and Nicole was a warming spirit with a good sense of just what I had in mind thank you Ashley furniture and thank you Nicole
Nicole was amazing and you gotta handle it to the young lady can dress and very professional
I came in with my wife and Short lady named Nicole helped us out we were looking to remodel my baby girls room she was amazing with helping us will be back to purchase soon
Andrea was so nice, helpful, and knowledgeable about her products. I definitely will be back soon to purchase with her based on her assistance during my visit.
If you go to Ashley furniture at the Brook Highland location, ask for Andrea.. she knows her stuff!!! Very helpful and, knowledgeable and she smells really good too. She helped me pick out furniture that looks so great in my home, she has great taste! Thanks again Andrea!!
Emily was extremely helpful. She took the time to answer all of our questions and went out of her way to make sure we were satisfied.
First time shopping and it won’t be the last. Customer service is unmatched and the prices are unbeatable. Bought a coffee table and end tables today and they are perfect in our living room. Exactly what I was looking for and needed for the space. Highly recommend!
Emily was wonderful. She greeted us as soon as we walked in. She answered every question I had. Highly recommend.
Very nice experience. Andrea was very helpful.
great service!! laquita was awesome in helping me find a couch!!
Andrea is phenomenal! Thanks for being my person
Emily did a great job assisting us with our purchase! The store was very busy and she was great about communicating and thanking us for our patience! If you need furniture go see her!
Emily was an excellent salesperson and helped me pick out a new bed. It was a great experience!
Laquita’s service was top notch. Will definitely shop here again.
chirs is one of the best!
My daughter bought me a recliner for my birthday from Ashley. Not only did it take a month to get delivered, but in just under a month, only sitting in said chair about 3 hours a night, the damn thing is broken to the point you can’t even sit in it. They have given us nothing but the runaround to try and get it replaced. I will not be buying anything at all, ever, from Ashley again. If another store carries Ashley furniture, I will not purchase.
Great experience
Great experience
Great place to be
Fast. Easy. No hassle. Ask for Chris. He’s the best!
Emily was a pleasure to work with. Her & her team made my furniture buying experience a breeze. I highly recommend going in & seeing them for all of your furniture needs.
Wonderful experience. Chris was great.
Thanks Chris!! Very helpful!
This store is horrible, they lie, they never send you your purchases, you've been waiting for months, they send it wrong, they lie to you again, they have some fine print on the purchase and they don't give you your money back to cancel, bad people, liars, terrible quality. and they have so many stars because right there when you buy they make you go to the page and mark five stars in front of the seller.
Great experience with Lawuita! The owner was here and thanked us for our business ❤️
Everyone was so friendly, professional, and helpful, and they made the process of buying a sofa very easy! We were helped by LaQuita and Don, and I highly recommend both of them.
Chris and Laquita were wonderful to work with!! Will be back!!
Brian was fantastic.. showed me a variety of choices for my Dining Room chairs. Thank you for your professional expertise!
Andrea showed me and my husband great customer service. Courteous, resourceful and professional . She is definitely a valued customer to Ashley Furniture.
Greg is such a great seller. He is patient and helpful.
Laquita was very helpful and answered any questions we had. She is very professional.
Great experience with Andrea!! Smooth transaction.
Great service! Very helpful in finding what we were looking for in furnishing our home.
I loved the experience and they worked with me to get the best deal possible!!!
Laquita did an excellent job spending a lot of time and answering all my questions. She made sure I got the best deal they offered and it met all my needs.
Excellent service!! Highly recommend this store. Chris and Laquita went above and beyond in helping us.
We showed up close to close on a Sunday and they stayed late to help us and get everything paid for!
Had an absolutely great experience at the special store, had been promised a lot of things from other stores, but Ashley delivered even stayed after hours to help us complete our purchase and went to the Extra Mile! Even after staying late to help us complete our purchase, the manager Was extremely kind to my son, and gave him a absolutely amazing box of baseball cards that I know he will cherish forever, after our house fire, I simply can’t explain what it meant to our family for someone to give my son a box of baseball cards, it really means everything, and it’s the little things that change another person‘s life or outlook, we greatly appreciate the sales team of Lakeita and The manager Chris for being so kind, so helpful, and truly going to Extra Mile for my son and my family!!
Great experience! Andrea was so kind and helpful. And Chris worked hard to get all of our questions answered. Can’t wait to get our furniture!
Brian was great! We are excited to sleep on our new purple pillows and sheets!
Thank you, Brian! Appreciate your help
Was greeted at the door by Andrea, she was very nice, respectful and helpful! Everyone in the store was Great through the whole process! Thank you all!
When I came in Andrea was very quick to come help me and answered all of my questions perfectly! She was able to get me a great deal on two twin beds for my boys and mattresses too!(: Thank you everyone! Can’t wait for my next purchase!
Great experience with LaQuita on help finding a new recliner.
I walked in and got the help I needed immediately and found what I was looking for! Thank you Andrea!
Brian was great!
Andrea was amazing to work with! We had a great experience!
Amazing
Thank you to Ms. Laquita and Chris! I came in looking for a couch and got a bed set! I am such a particular person, and Laquita was so patient with me! Also, this store offers a 90-day down payment option and I’m SO thankful for it! It’s my first time buying furniture from an actual furniture store, and so while the bed was actually below my budget, the delivery, tax, and protection plan fees caught me a little off guard! But that’s ok because I was able to put a down payment and can pay it off soon! They made this experience easy breezy and I’m appreciative.
Thanks for Brian
Dina, did a great job. Answered all of our questions and was very professional throughout the process.
Andrea was very helpful!
Andrea was very prompt pleasant to work with and knowledgeable
Nothing but junk being sold as furniture. Not honest
Brian is now our go to guy for our furniture needs. Bedroom furniture, patio furniture, and a table with barstools. Thank you Brian!
Laquita was so amazing and patient throughout the entire purchase process!!! My husband I will be coming backkk for sureee!! Thank you so so much, Laquita!!
Laquita was great to work with! She showed us exactly what we wanted. Was happy to do business with her! Excellent service.
I'm editing this review. You should NEVER post a review till your experience is complete but Laquita showed me a scan code and asked that I go ahead and review my experience while I waited for the manager Chris to input my selection and give me the price after he applied discounts. Such a pleasant experience, until they had my payment. I was shopping furniture for my 90 year old aunt who is an Alzheimer's victim. Chris, the manager, showed sympathy because his father had Alzheimer's. But that was the extent of true understanding. I needed delivery by a certain date and if they could not deliver I needed to know asap so I could make arrangements with the movers to schedule pickup at Ashley Distribution in Bessemer. My problem isn't they could not deliver, it is that Chris would promise to call me then he wouldn't. Even pushing for me to wait until the morning of my needed delivery day promising to call me at 7:45am with an answer. At 9:30, unable to contact Chris by phone, I called scheduling myself. Reagan, in scheduling was so apologetic and assured me the delivery on Wednesday had not been an option and Chris should have known this. Along with this, the "discount" was supposed to be free delivery! He KNEW my delivery needs and date but yet sold me with promises that he never kept. This cost me $400 more in extra delivery charges. BUT then, once the furniture was there it had to be assembled! Another failure on the sales and management staff to not inform me the degree of assembly needed. I will NOT be shopping Ashley Hwy 280 again.
Lynn is the bomb, I absolutely recommend her, thanks so much Lynn.
Laquita was extremely helpful on our visit today
Great experience here. Very friendly and helpful staff!
Laquita was very helpful. We knew what we wanted and she was very helpful in giving us all the details we needed, placing the order, planning pickup and getting us out the door quickly. She was very helpful and patient.
Steven helped me find my new sofa he was so polite and kind if u go here ask for him
Chris and his team were phenomenal. Super nice and got us the best deals! Would recommend and will be buying my furniture from here everytime! They even set up and install on delivery. So glad I don’t have to put my table together myself 🙌🏼🙌🏼
Great experience! Walked in & purchased same day! Very helpful, very professional, store was very clean! Laquita was a great sales rep!
Amazing service! Laquita was very helpful and got us a good deal.
My experience today with Andria was fantastic! She was very knowledgeable about the furniture details and package options when asked. Andria made my shopping experience painless and I’m happy with my selections today.
Easy and quick experience finding a table! Laquita did a great job helping us!
Chris and laquita were amazing !!!!!!!!!! We ended up buying everything through them cause of how helpful they were !!! Thank yall so much !!! We’ll be back anytime we need furniture.
Very excellent experience since we walked in. We were greeted by everyone and Bryan took care of us. He showed us all our options and made us feel like we were in the comfort of our home. Definitely recommend anyone to come here!
Brian provided excellent customer
Greg at Ashley was very helpful in our search! He helped narrow down our options and gave us advice on what would work best for our home! Would definitely want to work with him again!
Brian was great
We went into the store expecting to just browse and gauge the market, but Dina helped us every step of the way. She went above and beyond to help us and find what suited our needs the most. She didn’t let us leave without the absolute best deal every step of the way. Excited!
Emily helped me with all of my furniture choices and accessories! I highly recommend her if you are shopping for furniture!
Store team is deceivingly helpful. Which they must do to hide the terrible service of the distribution center and delivery teams. Delivery is contracted out to 3rd parties that hire the "unhirable". To save yourself some trouble, buy from a local non-chain store that can deliver directly from the store and the exact furniture that you saw on the showroom.
Had a great experience. Bryan was a great help and seemed very educated about the products he was showing. Thankfully did not feel pushed to purchase anything and that was what made us come back to look again with Bryan. Very satisfied with our purchase.
I truly enjoyed my experience here. They took really good care of me.
Great service. Got us taken care of quickly.
Very knowledgeable and helpful staff. Had a great experience and will definitely be coming back.
Very approachable and knowledgeable. Offered great alternatives that matched what I wanted. Got my price within my range. She was lovely.
Stopped by and Emily helped us find the perfect table for our new home!!
Laquita was FANTASTIC to work with and helped me find everything I needed.
Andrea was helpful and got me an incredible deal on my sectional. The owner was even helpful in my fabric selction.
Greg was very helpful and informative on the furniture we were interested in. Answered all our questions!
We bought an 8x10 area rug for our dinner table. We absolutely LOVE it. LAQUITA JONES was great!!!!
Everyone was exceptionally customer friendly and provided me with the best assistance from the moment I walked until I walked out. I will highly recommend the brookhighland store to anyone! My associate Laquita I definitely give 10/10 stars! She really went above and beyond to provide me with the style furniture I was seeking and I left a very happy customer!
Andrea at Brook Highland store was very helpful!
Andrea was a wonderful help to us as we made a final decision on a new couch for our living room. She made us aware of all the deals they had going in the store and was not pushy in our chosen item. Thanks for a great experience!
Great experience with sales reps Daniel and Victoria. Just bought a mattress have not received yet but looking forward too
Emily and Victoria helped me get everything I needed!!
Excellent customer service Mr. Brain
Excellent customer service
Great experience with Brian today.
Andrea was wonderful and kind. She helped me pick the perfect mattress and outdoor chairs. Thank you!
Laquita was very helpful. Thanks a lot
Brian was great! 😊
Such a good experience!
Thank you Emily for your help! You’re amazing at what you do! Thank you for helping me at Ashley Store.
I highly recommend Emily, she is a very nice person and very helpful. Ashely has the best products
Great service and incredible furniture!
Laquita was amazing! She was very helpful and answered all of our questions! Thank you!!!
Great service and helpful. Friendly and knowledgeable
Victoria was awesome!
Andrea helped me out so much when finding my sofa for my apartment! Everything went smooth and fast. I highly recommend to come and see her!
Emily was awesome! She was patient and answered all of my questions. She’s also very knowledgeable of the inventory. I highly recommend you stop by and see her for your furniture needs.
Got an amazing deal! Brian was super helpful! Highly recommend!!
Brian was absolutely amazing! Super helpful!
Good customer service until after you buy. Read the rest PLEASE or you will regret it. When you are ours chasing they so everyone to leave 5 stars to cover up their service btw. PLEASE NEW BUYERS READ!! Take heed, I’m being totally honest and my situation has happened to multiple people. On the contract when they mean 5-8 weeks or more, they mean it! I have ordered my bedroom set in September and still am estimated to wait 4-5 week from today’s date (12/03/2024) to receive all of the parts. I feel as this is unacceptable. The first shipment for the bedroom set came with the wrong parts and the second shipment for this same set was missing parts. Me and my 26 week pregnant wife don’t have a place to sleep because I got rid of my bedroom set hoping that this time they’d come with the correct parts. I want to let whoever I can know about this situation and that we are being billed even though we don’t have all of the parts.
PLEASE NEW BUYERS READ!! Take heed, I’m being totally honest and my situation has happened to multiple people. On the contract when they mean 5-8 weeks or more, they mean it! I have ordered my bedroom set in September and still am estimated to wait 4-5 week from today’s date (12/03/2024) to receive all of the parts. I feel as this is unacceptable. The first shipment for the bedroom set came with the wrong parts and the second shipment for this same set was missing parts. Me and my 26 week pregnant wife don’t have a place to sleep because I got rid of my bedroom set hoping that this time they’d come with the correct parts. I want to let whoever I can know about this situation and that we are being billed even though we don’t have all of the parts.
Great experience with Brian!
Emily was super helpful and forthcoming. She was patient through our questions and made the process fairly painless.
Rodney was very helpful and provided great service to me assisting on my purchase
Came in and Rodney came right up to my family and me and was able to get us in the perfect recliner in just a few minutes! The prices were very fair and the furniture is very high-quality. I’d be happy to go back for any other furniture needs in the future!
We had an outstanding experience here. The sales staff were all friendly, helpful and gave us space to look around and test stuff out at our own pace. Will shop here again.
Emily was absolutely stellar! She helped us all throughout the process while we searched for a sofa and loveseat and made sure we got the best deal <3 would absolutely come back!
Great experience, wonderful customer service!
Great service, Rodney & Chris took care of us, excellent customer service.
Brian was very helpful
Great experience, my online order was taking forever and they helped me cancel the online order and order in store for a much faster delivery!
Emily was great and super helpful with transitioning my space and financing. Will be back!
Laquita was great to work with. Thanks!
Thank you Rodney and Victoria! They both were very knowledgeable about the product me and my family were interested and we left with a new kitchen table!
Great service from rodney
Rodney and Victoria were great help in finding a table for my new place! Awesome job!
Emily was awesome. Had a great experience.
Had a great experience dealing with Emily at this store. She was a great listener and gave good ideas.
Great help and prices!!!
Julie and Victoria helped me out! They were the best!
Julie and Chris at the Ashley store on US 280 in the Brook Highlands Plaza were very personable and courteous. They really knew their product (I was purchasing a bed). They took the time to educate me concerning the choices and features of all the different mattresses. Julie really listen to my needs and budget concers and matched me to the best mattress for me. I highly recommend this store.
We had the best experience getting a new sectional today! Emily helped us find the perfect piece for our family. She truly made the whole process seamless!
Great experience with the staff at this location! Gave us a great deal and Rodney was very helpful!
Brian McCombs was very helpful. We love our furniture.
Victoria and Rodney, were so helpful with getting me my new sofa sleeper. Took the time to help me find the right one and to get the best price!!!
Great experience!
Rodney was very insightful and helpful. I would definitely do business with him again
Rodney was very helpful!
Recently went to Ashley furniture (280 store) and Rodney was great and helping us purchase of sofa. We also worked with Brian and he was great also!
Julie was great and very helpful in getting us the furniture we wanted.
Bryan did an awesome job. Thanks
We came in today looking for a regular pillow and we were greeted by Bryan and he was so helpful with any question we had and showed us how amazing the brand Purple.
Our sales representative was totally awesome, patient and kind. He helped us with all our office furniture needs.
Extremely helpful and nice, after not wanting to go over budget the manager was able to get me within the budget I was comfortable with. Would definitely do business again with this store.
Victoria and Laquita were both amazing and helping me find the perfect new bed and also to get a deal during the Memorial Day weekend!
Rodney was awesome!!! We will return for more from him soon
Julie, Victoria, and Chris are excellent. Loved working with them and shopping here. They made everything fun and enjoyable.
Outstanding sales experience by Rodney who explained and went to much trouble to accommodate both my wife and my desires in our purchase. A true asset to your store
Chris, Emily and Victoria AMAZING!!!!! Very sweet, they got us everything that we want for my husband and I. They helped us pick out a beautiful bedroom set for our daughter!!! They also have plenty of styles to choose from for the whole family!!! If y'all want some great and quality furniture GO see my people!!!
Brian, Victoria and Rodney were very helpful in getting me the right product for my home. Very friendly and smooth process! I recommend Ashley’s store and their team!
Brain McCombs was great.. he gave us the space we needed to look. He was nice and pleasant..he made our purchase and shopping experience a great one!!!!
Victoria and Julie help me out they were great. Julie greeted me with a smile. She is so sweet. I will return to this location. Recommend 10 out of 10.
Great experience! We went shopping for a sectional near closing time with a toddler and Emily was kind, patient, and so helpful in our decision making process. Wonderful experience!!!
Brian McCombs did a great job today helping me furnish an apartment. No hassle quick service and easy run through the final details with the manager. I’d highly recommended shopping at this location.
Drove 90 miles to shop this store. The sales team here is unmatched and they have the best deals. Rodney and Chris were the best. No pressure, pleasant personalities, straight and to the point. We will definitely be back, worth the drive.
Chris and Rodney were very helpful and professional! Highly recommend this location!!!
Originally bought furniture and came back for mattresses. Laquita is hands down one of the best salespeople in the store! Thank you for your help!!
Laquita and Chris were amazing!!! Best warehouse around.
Ashley furniture was amazing at helping me find my couch!!
Brian and Tori did a great job helping us find our nursery chair!
Laquita was a great help … she was patient and answered all out questions. Thank you !
Very helpful and worked with us
Emily was great
Great customer service, I was greeted as soon as I entered the door and Brian helped me through the entire process.
Laquita was very helpful. I was welcomed and assisted thoroughly. I didn’t feel rushed at all. Highly recommend.
Great service from LaQuita
Emily & Chris & Victoria helped us today for quite awhile in the store. They were extremely knowledgeable. Made all the difference in my experience that they know these products inside & out. Extremely pleasant and I will be back again to buy from this store!! Thank yall so much!! Ashley Wheeler Huffman & Mike
Emily and Chris were excellent help thank y’all so much for a quick and easy process and we will be back soon.
Laquita was great. Service was wonderful and quick.
Brian was awesome with helping me pick out what I needed , very good product knowledge and knew the price of everything. Victoria worked very quickly and answered every question I had. I’ll definitely be back the next time I need furniture.
I purchased a very expensive temper pedic mattress & came into the store voicing my concern about a month ago saying it was not as soft as it was in the store when we first tested it and purchased. They offered to swap it out which I thought was great since we were unsatisfied but I had to come back another day. Fast forward to yesterday, went back to get this taken care of & the manager of the store was very rude (I believe his name was Chris) and did not honor their word saying he can’t do anything. He said I had no “proof” of the conversation basically calling me a liar & offering zero help or recommendations whatsoever. I spent a lot of money here on a mattress and furniture. I echo another review I see on here - they’re very nice and helpful when you’re looking to buy something. But once they have their money they’re done with helping you. Will never buy here again. Awful customer care, awful business model to not even offer any help after spending several thousands of dollars. Would not recommend new customers step foot in Ashely Furniture, buy elsewhere - when you pay a premium for a product the customer service should be exceptional & it’s the exact opposite here.
Great place to shop for furniture and decor. Friendly environment and wonderful service. Highly recommend!
Emily helped me out today and she was wonderful and the store is beautiful. I will be back for more.
Our experience was awesome. Find new furniture for our homes and the customer service means a lot.
We came in looking for a dresser for our new apartment. We were immediately greeted by Rodney who helped us find the perfect dresser at the perfect price. Overall a very nice and easy experience with good conversation and a speedy checkout! Ashley gets a 5/5 star and Rodney gets a 6/5!!
Laquita and Victoria were very helpful and we found a lovely couch. Pleasant experience.
Laquita is extra special! No pressure. Genuinely helps. Ask for her.
My wife and I recently worked with Brian McCombs at Ashley Furniture to select a bedroom set for our son, and his exceptional customer service made the process enjoyable. Brian greeted us warmly, listened to our needs, and guided us to the perfect set that fit our son’s preferences and budget. His attention to detail and genuine care were impressive. I highly recommend Brian for excellent service and quality furniture at Ashley.
I had an awesome experience!! Laquita was very patient with me during my shopping. I’m completely satisfied with my purchase and customer service with all the staff.
Rodney and Victoria at the Brook Highland location were amazing to deal with! Awesome experience and very excited to get our furniture! The Scott Family
Rodney was super helpful in assisting me with what I was looking for. Friendly but no pressure to purchase which I prefer.
Brian was amazing!! He was so helpful in helping me pick out my sectional! Go to Ashley and ask for him!!
Laquita and the store manager Chris were great and worked miracles!
I had a pleasant experience shopping at the Ashley Store on Hwy 280. Emily and Victoria provided great customer service as well as offering suggestions and helping with measurements to furnish a bedroom and living room space. If you’re looking for furniture please ask for either of them, you will be very pleased!!!
Visited the Ashley store on high away 280 and had a wonderful experience. Victoria and Emily were very helpful in helping me find the furniture I was looking for. Will definitely be back!!
Emily was really nice and a great help. Got a new couch and was in and out in less than 45 minutes! 10/10
The sales people in the store were great up until after the point of purchase. After purchase, we were promised our furniture on a certain date then after getting rid of our old furniture, we were told it would be another week before it would be delivered. Then it was delivered damaged and we are still trying to get it resolved.
Brian was great and extremely patient and helpful with our selections.
We had an overall good experience. There were some recent changes with the financing options that weren’t clearly explained at first. After we grabbed lunch we returned to the store and the manager, Chris, broke down our options and answered all of our questions. The manager seems to be great at his job and care about customers so that was nice. Ultimately, taking the time to help us led to us purchasing furniture.
We received great customer service from Emily at Ashley Furniture today. She helped we find the perfect sofa and mattress/frame for my daughters apartment. Highly recommend.
Emily and Victoria helped me out. They were wonderful. Great customer service.
Awesome experience. Highly recommend buying your furniture at this location. Rodney was courteous and helpful with my patio furniture purchase.
Never shopped at an Ashley before but wow I was really impressed. Wonderful quality furniture, fabulous prices, and really educated and friendly staff! Rodney helped us checkout. He helped us work out a great deal and we were able to stay under our budget and so we were also able to afford the extra 5 year warranty (which turns into store credit if it goes unused, btw). All around I am very glad we walked into Ashley today! We were in and out in 30 minutes with exactly what I was looking for. This is definitely going to be my new go-to spot for all my future furniture shopping.
Excellent sevice. No pressure sales. Brad our salesperson was fantastic! We love our dining set
Great experience. Brian was very helpful in getting us what we needed and explaining everything.
Rodney was very nice he understand and very patient and answer all my questions and Victoria help me to get what I want with my budget
Rodney was my salesman and he was wonderful, professional, and honest. He was very good to talk with and gave us a FANTASTIC DEAL on our furniture. Victoria was pleasant to speak with as well. She was fast and efficient! Thank you both for everything!
Brian was very helpful and I was very happy with the customer service.
Laquita was great and helped me get what I wanted to online price. Great experience.
Rodney was super helpful!
Brad was exceptional in helping us in purchase furniture.
Brad was exceptional in helping me with the purchase of furniture.
Excellent! I am remodeling my living room and wanted to get new furniture. I was referred to the Brook Highland store located on HWY 280 by Ramin who works at the store. I decided to check it out. The store is very nice and clean, organized, you feel good immediately as you walk in. Everyone there was so friendly and helpful. I bought a couple of things but am definitely going back to purchase more stuff. I highly recommend this store and am thankful to Ramin for suggesting I come in.
Brian was very professional and polite! Helped us find stuff we were looking for and gave us plenty of options to choose from. Very friendly dude, 10/10, would buy from him again! Update 10/23/24: So it's been nearly 4 full months and we FINALLY have a delivery date. Our salesman Brian started getting flakey and not giving us updates, to the point we had to call HIM to confirm delivery dates. Even then we had to call again but Customer Service this time to be told it's actually a different date. The entire process has been terrible. Update 10/24/24: Turns out its Ashley who is responsible for making the call updates on shipping, NOT the salesman. Sorry Brian. We got our furniture and the delivery did go well, even if it was heavily delayed. Ashley goes by a 'store size priority' and with this being such a small store, it really gets shafted on furniture arriving at a reasonable time. So to sum up, Ashley the store kinda sucks. The furniture is good quality and our Salesman Brian and Store Manage Chris did what they could with what they had. This review is for Ashley Home Store over all, not the people working there.
Rodney hooked us up with a nice mattress the service was really good
Outstanding customer service from Laquita at the 280 store. Will definitely be back!
Rodney was fantastic! He helped me select the right furniture and never rushed my decision. He made the process really smooth. 10/10 for his service!
Rodney has been nothing short than amazing!!! He was so patient and kind with my mom and I when selecting several pieces of furniture. He also went above and beyond to ensure the best financing. I had a wonderful experience furniture shopping because of him. He took time to call to ensure we liked our furniture once it arrived. If I ever need any more furniture, I know who to look for!!
Dorothy was awesome! She helped me move pillows around until everything came together!
Helpful, efficient and good natured :) Especially Rodney
Everyone was incredible! Very helpful and great group of people! Will definitely shop here in future!
Great service and treatment from Rodney, he got us a great deal
Dorothy was super helpful! Great experience.
Store is so clean, associates is so friendly and knowledgeable, I highly recommend everyone to visit and purchase from Ashley Brook Highland 280 . Right now Ashley has great deal and discount also perfect financial plan that provided by Ashley . I love design & quality and price that provided for Mattress, and all sectional products , I highly recommend to get protection plan for all products that y’all ll purchase bcs with min amount you can cover your stuff , I had this experience that has been perfect and helpful.
Had a great experience! The whole staff is amazing and very helpful! Will definitely return in the future!
Laquita was friendly, helpful and patient while I decided. Thank you for a great experience.
Brian was awesome! Made a horrible situation from another furniture store right. We are so happy with our choices and the help he gave us!
Laquita was extremely kind, professional and helpful in selecting our mattress. We will shop here again. Thank you!
Pleasant staff and helpful. Delivery fee looked to be about 10% of our order. Keep that and tax in mind as you shop. Laquita and Victoria helped us get the ensemble we wanted.
My husband and I were looking for a kitchen dinning set at the Brook highland Red Mountain location. The store is very nicely laid out and clean/organized that everything looks so nice! We were helped by Ramin who was so sweet and understanding and patient with great style ideas and suggestions. We ended up getting a beautiful set and will be going back for a living room set he put my eye on too. Great customer service!
Great experience! I came to Ashley’s to look for furniture for my living room. The store was very nice and everyone was friendly. I was helped by Ramin. He immediately put me at ease. He was great, so friendly and knowledgeable. He was very patient with me and answered all of my questions. I felt very comfortable talking to him. I will definitely go back and am recommending this store and especially Ramin to all of my family and friends. Thank you for your help.
This is a great location. The store looks nice, and Brad was so friendly and helpful!
Emily at Ashley’s Furniture was an absolute pleasure to work with. She helped me find out everything that I needed. Overall, amazing experience.
Emily Wells, Sales Representative, for This Ashley Furniture Store in Birmingham, went above and beyond to help me purchase a new king mattress. She was professional and kind to work with. I highly recommend her and this store.
Laquita is wonderful. Very professional and easy to work with. Totally painless furniture shopping experience.
Rodney was phenomenal! Haven’t above and beyond educating us on sectionals. He was not pushy, didn’t rush us or feel as if we had to make a quick decision. He was very pleasant, patient and very knowledgeable on all the sectionals plus other pieces of furniture. We were blown away with Rodney’s professionalism and how personable this young man is. Great hire Ashley furniture! Keep up the great work Rodney!
Rodney was great! Took care of us and matched a price for us. Great experience.
I recently visited Ashley Furniture Brook Highland in the early afternoon and had a fantastic experience! The store was well-organized, and the staff was incredibly helpful and knowledgeable. Rodney assisted me in finding the perfect furniture pieces and I was impressed by the wide selection they offered. The quality of their products is top-notch, and the prices are very competitive. Overall, it was a delightful shopping experience, and I highly recommend Ashley Furniture Brook Highland to anyone looking for great furniture and excellent customer service!
Rodney was super helpful and got me a great deal on a new couch!
Victoria, Brand and James took great care of me. They were professional and super welcoming.
Brad and James were extremely helpful in finding me whatever I needed!
Laquita & Cantrell were WONDERFUL!! We had our hearts set on a couch that we needed asap and they were able to jump through hoops to get us what we wanted. We are so grateful and will definitely come back to see them!!
Rodney was very helpful and not pushy . Good price.
Brad and the manager James were so helpful!! Thank you Ashley Furniture for the best service! He helped us find some odd parts to our furniture that we needed. He took time to help us out! Thank you!
We had a great experience at Ashley Furniture. Emily Wells was our sales associate. She was friendly, answered all of our questions, and wonderful to work with.
Laquita was amazing helping us find the perfect sectional! She gave us great input and assisted us with every step of the way.
Laquita and Victoria were a ton of help!
I had a great experience shopping here for my bedroom set. My salesman, Rodney, was very polite, courteous, and knowledgeable. He helped me pick the perfect set for my bedroom needs. He definitely is the go to guy for me. The store has a great selection of furniture, great prices, and a wonder atmosphere. I will definitely be shopping here for my living room set soon!
We went into Ashlee Homes Store and Brian helped us very much!
Rodney was amazing. He was very helpful and kind. He gave me excellent deals on furniture. Highly recommended!
Emily Wells helped me get what I need at a good price 👍🏻
Emily, was very helpful , and was able to meet our needs without making my wife and I feel pressured.
Rodney and Kendrell were great to work with and explained every step of the financing process. Thank you!
I had a fantastic experience at Ashley Furniture thanks to Laquita and Victoria! They were incredibly helpful in guiding us to find the perfect furniture deal. Their knowledge and friendly demeanor made the process enjoyable and stress-free. I highly recommend visiting them for anyone in need of great furniture and excellent service!
Great experience with Laquita as our sales associate. We love the furniture!
Brad was great: super helpful & clearly works hard 👍🏾
I went here and was helped by Brad, who was super helpful and knowledgeable! He answered all my questions with ease. Would very much recommend!
Today my boyfriend and I came in looking for a sofa and we had the most fantastic experience. Brad greeted us with a warm welcome and helped us find exactly what we were looking for! Not only did we get exactly what we wanted, but he also made sure we could get it on time and communicated everything so clearly. So happy with our purchase and our experience!!
Had a great experience here! Brad was super helpful and very intuitive with me and my husbands needs. Will definitely be visiting again in the future for when we start updating our living room. We were not sure what exactly we were looking for when we came into the store but Brad pointed us in the right direction and his input was invaluable!
This place is amazing! Brad was super helpful. He answered all of my questions and helped me find exactly what I was looking for.
Brian was very helpful and very nice! I was able to purchase exactly what I had seen online! He’s very professional and knowledgeable! Thank you Brian, for everything! Will definitely be back in the future!
Emily Wells was fantastic and was able to help me find a wonderful living room set with a great price. She’s thorough and reliable. If you’re having trouble looking for that perfect mattress, couch etc. Emily is the one to go too! She’s located at the Ashley furniture store on 280 in Birmingham.
I was visiting family in the area, and at some point one of the chair cushion’s on my cousin’s dinette set had split. She said she got her original set a while ago from Ashley’s furniture and so we set out to find a replacement. Brad was the first to welcome us. Not only was he warm and courteous on first meeting, Brad also made sure to go the extra mile in tracking down a color and fabric match so the set wouldn’t look mismatched. The store was spacious and clean, and had plenty of options. Customer service was 10/10, a definite positive shopping experience.
The customer service is what will bring me back. Emily does it old school. I'm old enough to remember when a salesperson actually helps you by asking questions, making suggestions and giving you options. She really helped me narrow down what I was looking for and then found me the perfect living room furniture. Thank you, Emily. I'll ask for you when I come back to buy bedroom furniture.
Brad was incredibly helpful when I was looking for a new couch. I got one and it's super comfy. I will come back in the future for a bed!
Brad was very courteous and helpful! He went above and beyond to answer all the questions I had, very attentive and checked on several models for me and offered to order a chair that fit my needs more then those in store.
Brad is AMAZING!!!! Personable, polite, and plus he helped me convince my wife beige is not the best color for a sofa if you have pets.
I had a great experience here, Brad was very helpful in answering any questions I had.
Brad is such a great salesperson! He is very knowledgeable about the products and helped us get an awesome price on a beautiful sofa!
Great store. Great customer service. Dorothy was very accommodating and helpful.
Rodney helped us match the lower online price on a clearance item. Very helpful.
Made buying our sectional very easy! Rodney was helpful in explaining the ordering and delivery process!
Laquita was great! No pressure and worked with our budget. Went in for mattresses and ended up buying a sectional too.
Rodney is amazing! He is super knowledgeable and was able to answer all my questions and take care of any concerns I had. He provided a thorough explanation of any item that sparked my interest which allowed me to find the perfect furniture for my new apartment! He was also very flexible with my moving situation.
Today I went to Ashley Furniture in Meadowbrook off Highway 280. A representative, Bryan assisted. I told him we were getting rid of our existing furniture and purchasing new. He negatively talked about the place where we previously bought our furniture. Not aware of our experience there, or even if we had a connection. Big loss for Bryan, and Ashley furniture. Take a sales training class. I was prepared to pay cash and purchase a master bedroom set, sofa, and accent pieces TODAY.
I really enjoyed my shopping experience with Rodney. He wasn’t pushy and answered all my questions. I was able to find the perfect bed and mattress, he also gave me a pretty good deal.
Brian McCombs was my sales rep. The customer service was great. He was very knowledgeable about the store’s offerings. He made the shopping experience enjoyable!
Emily was super helpful and was very knowledgeable about different products we were interested in. Would highly recommend this store for your furniture needs.
I Literally Walked In Not Expecting To Get Anything And Ms.Dorothy Realllllyyy Helped Me Out. I Got A Beautiful Sectional That I Was Able To Pick Up The Same Day. If You’re Looking For Furniture, This Is The Place To Look. And Ask For Dorothy. Ms.Linda Was Also A Great Help And Assistance. ☺️
What an amazing shopping experience I had today with Ashley Furniture Hwy 280! I came in few days ago looking for a new sectional and found exactly what I wanted with the assistance from Rodney! He invited me back today for a private sale and gave me unbelievable deal! I was so happy I was able to find exactly what I was looking for and I didn’t have to go to fifty different stores looking… Rodney’s customer service was topnotch and made sure what I wanted was exactly what I wanted! He was not pushy and made sure I was happy with my selection. He also provided his cell phone number and told me text him any furniture items I saw online or in another store and he would work diligently to match it! I sent him a picture of a sectional I saw online one night he actually responded. You can’t get better than that . So if you are shopping online or in store, make sure you ask for RODNEY! You Will not be disappointed 😀😀😀😉😉😉..
Great customer experience and selection at reasonable prices!
Came in for a bed frame & mattress. Shopping experience was a breeze! Thanks to Brian for the great customer service and helping us find what we needed!
Dorothy made my shopping experience super easy and smooth. She was very knowledgeable about pricing and product. She was very kind, relatable and flexible. Thanks so much Dorothy!
Brad was great, gave us many different options to chose from. Explained many different payment plans also.
Brian was incredibly helpful. Thank you as well to Rodney for your excellent service!
I couldn’t decide online so I came to the store and OMG Brad was AMAZING! He listened to my story and helped me pick exactly what I needed for my home update . Thank you so much for all of your help today - I can’t wait to get my new furniture !
Great service from Brad and the team!
Brian was amazing in helping us find the perfect couch for our new house. He was informative and patient. We can wait for our new couch to get delivered!
Brian McCombs helped us purchase our new couch and was very helpful.
Dorothy was a pleasure to work with, very knowledgeable. Will definitely see again, as well as recommend. Thank you for the smooth transaction.
Brian McCombs was fantastic! He was very easy to work with and ensured we got the lowest price possible. Knowledgeable and patient with all the questions we had. Would recommend working with Brian in the future. Thank you!
Laquita Jones was our sales associate. She did a geeat job assisting us in making our furniture choices. We would recommend her for any of your furniture/decor needs. EMILY WELLS provided assistance with a second purchase about 3 weeks later. She found what we were looking for and provided us with great service thru the whole purchasing process. Would recommend Ashley Furniture and Emily for your furniture and home furnishing needs.
Laquita was a great help! We got couches and a mattress and they price matched!!
Quick and easy shopping experience with this location. Laquita was very helpful with getting info showing product and finalizing our purchase.
Very pleasant experience! James and Emily helped us out so much and made the process so easy!
Marie was a rock star and really listened to what we were looking for. Very helpful without being "a salesperson". Ask for Marie when you're looking for your next piece of furniture.
Laquita was so great to work with. She stayed in touch with me and delivered on every promise. Great attitude. Great to work with!
Brad was great and made buying so easy and quick! Super informative, great service at this location!
Sales, Dorthy, was extremly helpful and very patient wirh our decision making. Will be back for sure. She has a personality and does her job exceptionally well . Her attitude sold me to make this purchase !!
Laquita was very helpful when I went in to purchase a mattress! 😁 very excited for it to come in!
Laquita was so kind and helpful!
Brad Wilson was an amazingly knowledgeable and very nice sales associate and helped us with our new mattresses. Thanks Brad!
This was my first time to buy and Emily Wells had sure I had a fantastic experience.
The service at this Ashley Furniture was beyond exceptional. Marie greeted us with such kindness and was able to help us with finding what we exactly needed. Highly recommend coming here if you need to find new furniture!
Everything about our experience was wonderful! We were helped by Emily Wells, and she was fantastic! My husband and I were considering buying a mattress and she was very knowledgeable and helpful, and very patient and kind while we made our decision. 10/10 would recommend!
I had a great experience! Everyone was very helpful especially Rodney!
Emily stayed over an hour past closing with us as we went back and forth putting together a mix-and-match outdoor furniture set for our new deck, and helped immensely getting us something that worked for our space and tastes. Absolutely phenomenal experience!
This is our second time in less than two years making a purchase here.We are very pleased with the customer service we received. Kudos to Marie.She was a pleasure to work with.
My sales consultant was Marie Leichty and she was very helpful and polite. She sent me suggestions with my daughters bedroom set and other living spaces. I will back for more. Thanks Marie!
Laquita was kind! Thanks for being so patient with me as I was browsing the store! 5 Stars for customer service! Can't wait to receive my items!!
Rodney was super helpful and helped me get a great deal on a couple recliners! Go catch the Memorial Day Sale!
I purchased an outdoor sofa and Rodney was great to work with! He made the whole process fun and stress free. Highly recommend!
ASK FOR RODNEY. He got us a great deal on our couch! Nice & helpful
Rodney was so kind & helpful. He was able to get us an amazing price for our beautiful couch.
We had an excellent experience today at Ashley Furniture! Everyone was so helpful!!
Marie is the best sellers
I had a very great experience at this location. Everything is clean and organized. Staff is friendly and welcoming. I had Brad helped me, and he made sure I got exactly what I wanted and showed great patience with me. I would 100% recommend that if you are looking for new furniture to come here.
They were so helpful! Made decision process so easy. Thanks Marie and Linda!!!
Rodney was really nice and helpful!
Our experience in this store today was wonderful!! Emily was very knowledgeable in all of Ashley’s products. She greeted us promptly when we walked in but also gave us time to look around without hovering. She is a great saleswoman !!! She and the store manager Kendrell was able to supply ALL of our furniture needs for our new home!!
Marie at 280 location is awesome!!!!!
Brian was so helpful and I am so excited wirh the purchases today. Thanks Brian for all your help.
Brian was an excellent help. Very knowledgeable about the furniture!!!
Rodney was such great help. The store is very organized as well! Definitely recommend .
Rodney was amazing! He was extremely kind and patient with all of my questions. The team was able to work out a great deal for me with the financing. I’m very excited about all the good pieces I found today!
Thank you Brian for your help today!!
Rodney made the whole process so smooth & easy! And we were able to find & leave with a couch we LOVE, within an hour. 10/10 would recommend!
This store has a wide variety of quality furniture. Marie provided excellent customer service and assisted with selecting a bedroom set within my desired price range and style. I was also able to test out a variety of mattresses to determine which one provided the maximum comfort.
Dorothy and Marie did a fantastic job helping me with my bedroom set purchase. Would recommend to anyone looking to make a furniture purchase!
Marie was very helpful to us while buying our couch!
Great experience. Rodney was very friendly and helpful. I will be back.
My experience with my sales associate was great. That’s where the magic ended, unfortunately. I went into the Ashley Store and ordered a living room set and was initially told there would be a 5-7 week estimated delivery window, which was fine at the time. Later that week, I received a call saying my furniture was ready for delivery. We scheduled delivery for that upcoming Saturday. I gave away my existing living room set in anticipation of the delivery. On the day of delivery, the sofa arrived damaged and dirty. The finish was chipping off the "wood" panels, and there was a chunk missing from one of the panels. We showed the delivery men the damage and asked to see the loveseat before they brought it into the house. It had similar damage so we refused delivery of both pieces. We had watched the delivery men unwrap both pieces so we know it was damaged before it got to our home. I called the store numerous times over the next several days requesting to cancel the order and for a full refund and was promised a call back each time. They did not. I did however receive a call from the distribution center because the store reps had apparently requested to reschedule a new delivery after I had already requested a cancellation and refund during three separate calls. A store rep finally called me back after the distribution center rep sent word to the store of my request for cancellation (again). I was told there would be a 10% cancellation fee because I did not cancel within 72 hours of purchase. Now the furniture was not scheduled to be delivered until 7 days after purchase, and initially, I was told it would be 5-7 weeks for delivery. How am I (or any customer) supposed to know that the furniture I’m receiving is such poor quality that it can’t make the trip from the factory to my home without falling apart? It is absurd to be charged for something I refused to accept because it did not come in the condition expected. It was a bait and switch. I believe this company is fully aware of the poor craftsmanship of their products, so much so that they have created this ridiculous cancellation policy to supplement their earnings and offset their losses. They have their furniture, and I have nothing of theirs. I in no way benefitted from anything they did. I was and am wholly inconvenienced. The customer should not be expected to pay for this company’s shortcomings. We went out and bought another living room set from another furniture store the day of delivery as we were now without living room furniture. We were pleasantly surprised to learn that this other store has a 7 day—from date of delivery—return policy, with full refund. So, it is absolutely possible to have a successful business AND fair policies despite what Ashley Furniture would have us believe.
We came looking for new furniture, Rodney helped us look for the right ones. Really nice & very helpful. Recommend him to help you look for your New Furniture. The Whole Team was Awesome!
Robin did a great job showing us sofas and couches and sectionals
"Emily provided an exceptional experience! Her calm and friendly demeanor made shopping for furniture a delight. She was incredibly knowledgeable and helped me find the perfect pieces for my home. Highly recommend!"
We had such a great time finding the perfect couch! Brad immediately greeted us at the door and made the process easy! He was extremely kind, personable, and knowledgeable. The store was very quiet, neat, and organized! We had a fabulous time and are excited for the arrival of our new couch!
Got great help and plenty of explanations on pricing and furniture. Marie was a exceptional help along the way and I'll be going back in due time again.
Brian was absolutely wonderful! We will be back for another purchase very soon!
Marie was excellent! She was very professional and knowledgeable. I would recommend her to anyone.
Marie was fantastic helping us with our living room furniture!! We have just bought a house & needed special sizes. She made it so easy & she was professional, yet friendly to us.
Marie and the Hwy 280 store was great to work with! I went in only to look but she did a fabulous job selling it. Will use again!
It was great service very sufficient. The representative Laquita was very respectful and professional. Highly recommend Ashley’s for furniture in the existing areas.
Excellent, efficient, friendly service!
Emily was very helpful with our rug purchase. She helped us find one in the colors we needed & was able to price match to get us the best deal! I would highly recommend Emily!!
Amazing experience! Emily was the nicest person in helping me. Everything I needed in a couch, they were thorough enough to assist me find everything I needed. Thank you
Laquita did a fantastic job during my entire experience. She was able to show me furniture that fit my dimensions and color preferences. It was a seamless purchase. Highly recommend!
Krystal Eaton, Sean Thornton and Kendrell Pettway were great and very helpful. Wonderful experience.
Emily was extremely helpful and knowledgeable! We will definitely return in the future!
Visiting the Ashley Furniture store in Brook Highland on Highway 280 was an absolute delight. The store was impeccably clean, very well-lit, and stylishly furnished, making it easy and enjoyable to browse their wide selection. The thoughtful layout and decor create a welcoming atmosphere that enhances the shopping experience. Marie Leichty was my sales consultant during my visit, and she proved to be exceptionally knowledgeable and skilled in interior design. Her expertise was evident as she guided me through various furniture options that fit both my style and budget. Marie's approach was refreshingly attentive and personalized, focusing on understanding my needs without ever making me feel pressured. Her advice was invaluable in helping me make perfect choices for my home. The overall customer service at the store was outstanding. The support staff was very helpful, contributing to a seamless shopping process. Everyone I interacted with was friendly and professional, ensuring that every question was answered and every concern addressed. It's clear that customer satisfaction is a priority for the team here. I highly recommend the Ashley Furniture store on Highway 280 for anyone looking to furnish or decorate their home. Thanks to Marie and the entire team, my shopping experience was not only successful but also thoroughly enjoyable. Whether you're working with Marie or any of the other team members, you're in good hands at this store.
Great help from Emily. 10/10 recommend to go to Ashley’s off 280 next to Lowe’s.
Brian was amazing!
First time shopping at Ashley. We met sales associate Emily Wells ,she was great help and I recommend her to everyone.
Rodney did a great job. We originally spoke over the phone and he greeted me as soon as I came through the door. I knew what I wanted and he pointed me in the right direction. Great guy! Give this man a raise! BIG thank you
Brian Mccombs was excellent and a very big help with no pressure and lots of patience
Marie was great! My brother is moving to Birmingham and wanted me to find him a place to buy furniture within his budget! I will definitely send him to Marie. She was personable, knowledgeable, understanding and willing to help find the best products that would fit what he will need in his price range.
I highly recommend Marie Liechty for all of your furniture needs. She truly cares about her customers and is excellent to work with.
Brad was fantastic with helping my aunt! I couldn't fly out to help her myself, so it was a huge relief that someone took the time to help her figure out what would work for her new space.
Great store Brad Wilson was very helpful
We had a great experience with the service from Marie Liechty at Ashley Furniture. She is very knowledgeable about her products.
Don’t waste time with other sales people, ask for Marie. She has years of experience in furniture sales and is very knowledgeable. I have purchased many pieces from her over the years. I had a difficult space to fill and I couldn’t be happier with my recent purchases.
Love this store and Marie Liechty is so awesome to work with. She goes above and beyond!! She was really great to work with!!
We really appreciated everything Marie did for us today while looking for a new sectional! Not only was she a wonderful salesperson, but she seems like a wonderful person as well! Thank you so much again for all your help! Definitely come see her!
Krystal was great! She made sure I got fast and easy service with no issues!
Great store and Brad was very helpful!
Krystal was awesome
Krystal is the best!
Krystal was so helpful and nice, great service all around. Definitely would recommend
We had a great experience shopping with this store. Krystal was very friendly and had great taste. Thanks Krystal!
Brad was super helpful when I was there!
Had a great experience working with Brad. He was very patient and answered any and all questions that I had.
Stopped in to look around. Was greeted by Brad, who was amazingly helpful even when we said we were just browsing. The store is impeccable. We will definitely be back when we’re ready to purchase.
Excellent selection and service. Brad was particularly helpful. And very polite to my grandmother. She spent the entire car ride home talking about what a nice young man that Brad was.
The store was quite a nice one with the customer service being one of the best prospects of my visit. Your employees were quite kind and extremely helpful in giving me a once over of your inventory. Brad was especially knowledgeable about everything the store offers during my time there and has shown me so many offers that were practically a steal for me. I might not have had as much to spend during my visit but I'm hoping to pay another visit too long as soon as I'm much more financially stable. The furniture is definitely worth it!
Krystal is amazing! She helped me select some gorgeous pieces for my house, and I just love them. She answered all my questions and was quick to respond, when we had questions. We didn't wait long for our furniture to be delivered and all in all it was a great experience.
Brad is a fantastic salesman. A friend of ours recommended him and he doesn’t disappoint
Brad W is an absolutely phenomenal salesman!!! Would definitely recommend him for all your furniture needs!
Brad is awesome!
Brad is a terrific guy. Was incredibly helpful. As an Aussie who has moved recently, EVERY task is daunting to be honest. Brad made it easy and was a tip top bloke.
Brad is absolutely amazing. He made me feel so comfortable and informed.! I'll definitely be going back just for him.!
Krystal Eaton is great. She gives great customer service and very knowledgeable.
Shoutout to Krystal for helping me find the piece I was looking for! Very helpful. I will be coming back!
Krystal! Gave me the best advice on what some better options were for beds. Hands down the best experience would highly recommend. If your looking for someone to get you sorted when looking for new furniture.
I was in Ashley’s on Tuesday Krystal Eaton was very helpful showing me sofa,after sofa I am really grateful,now I have to make up my mind
Great furniture, great experience. Salesperson, Brad Wilson was super helpful. Would recommend
Brad is great! Would highly recommend him to help you out
Recently stopped by and spoke with Brad who was incredibly helpful and was able to point me in the direction of a very affordable kitchen dining set. Made my experience worth the trip.
We recently bought the Valerani sofa, oversized chair and ottoman and we love them! Brad took great care of us and we received the set much sooner than expected. It looks great in our living room!
Ashley Furniture in Inverness/Greystone is the place to go. Ask for Brad Wilson! He’s the best!
We had a really great experience there. Brad was professional and helpful!
Brad was really helpful. I appreciated his customer centric approach and he answered all of my questions. Thanks!
Brad was super helpful at helping us find a couch that both looked great and was within our budget!
Great service and Brad was very helpful!
Brian and Marie were extremely helpful and kind when selling to my fiancé and I. We will be back!
Marie was a joy to work with, she was very informative on the mattresses. We loved the purple mattress.
We're looking to replace our bedroom set soon and stopped in to see what our options are. Brad was friendly and helpful. We'll be back!
We just bought a new living room suite from Brad. He was the best he helped us find our perfect match and gave us an amazing deal. I can’t wait to get it in our by. Thanks Brad
Brian was very knowledgeable and help with choosing the perfect furniture. He was able to do magic with great deals on prices. I highly recommend him for your furniture needs.
We had a great buying experience with Rodney McIntosh. Rodney was knowledgeable, helpful, and did not pressure us at all. The entire staff was kind and easy to work with. Go see Rodney if you're in the market for new furniture! You won't regret it.
Rodney and staff did a great job assisting us us in store!
Marie was very polite and worked with us very well to make sure we found the bar stools we wanted.
Great service at the 280 store. Sales representative Maria goes beyond and above to help you. She provides examples and walk thru a process to complete your vision.
Brian was excellent. With his extensive knowledge and listening skills, he helped me find the sofa that was right for me. Also, setting up financing was a breeze.
Wonderful store and people.
Brian is always so helpful. I've visited often and his service excellence is appreciated. Gives great details on the pieces I liked and realistic info on time frames
Brian was a big help at helping me and my family picking out a couch that fits our needs.
Brian was a great help
Great customer service, Rodney helped me with everything and answered all of my question's, would definitely recommend to anyone.
Was able to get a great deal on exactly what I was looking for. Incredibly satisfied, thanks to Brad for helping me out!
I purchased 2 chairs at the 280 store. The sales person Marie was so helpful. She followed up with me even on her off day. Also both delivery guys were super friendly. Both chairs came in quickly.
Came in for a specific piece of furniture. Brad Wilson was a great guy to work with and got me a good deal on the piece I wanted. I'll be buying from him again!
Store was very nice. Marie was very welcoming and sweet. Overall great atmosphere
Rodney was awesome and so helpful! We’ve been looking for days for furniture and he helped get us exactly what we wanted!
TLDR (see screenshots) Furniture damaged upon install. Store refused to return during the three day period and now we are stuck waiting on repairs. I bought a full bedroom suit from Ashley Store 5287 US-280 Suite 221, Birmingham, AL 35242 on Feb 3rd and spent roughly $4,500 which included delivery and setup on Feb 7th. After installation I was rushed to check the furniture while the installers were making their way to the door. They had me call a number when I started looking at the furniture, which is what lets them move on to the next delivery. Less than five minutes after they left I found that the drawers on the footboard weren’t aligned and won’t open correctly, and chips started developing in the wood only days later, where the finish is coming unglued. I believe the top of the footboard is not finished correctly and it is wearing and chipping sooner than it should. We were told that if anything was damaged to “simply refuse the merchandise and have them remove it, and that we have three days to ask for a return,” but I didn’t get the opportunity to really check the furniture before I was thrown on the phone with the agent that told the delivery driver to leave while I was still looking over everything. When we called that day for a return, they refused and told us they would need to get with the third party repair before conducting a replacement. After weeks of waiting, the finally told us they can’t send a repair man until April 17th (with the same third party that was able to make a four hour delivery only days after purchase). They led us onto the sale saying we could arrange for a return within three days but when requested, they would not fulfill the request. This is a sales tactic to waste your time securing the sale (and most importantly, their compensation). When calling the store their employees have been reluctant to help beyond emailing this third party, which wasted our 3-day return time. The third party seems negligent to monitor their emails because we keep being told “we are waiting on updates.” The manager at the store is doing very little to address this issue, and seems to have no urgency in assisting customers once they have their money, which is a shame because they bent over backwards to get me approved for the sale thru two different banks. The delivery took almost 4 hours, and they want me to simply “refuse” and have them spend another few hours delaying other deliveries. I want a full exchange of the footboard and drawers.
Dorothy was very good. So nice to talk to, very helpful and patient. Enjoyable experience.
I would not recommend purchasing from Ashley Furniture at all. The people in the store are really nice when they are working to get the sale but after they have your money they’re done with you. My partner and I came in and ordered a new bedroom suite. The sales lady and her manager were very nice and professional. The furniture was even delivered 5 days after ordering. Once we received the furniture the installation team put it together then left. They didn’t even give me a chance to look at it before they were gone. Once I went to inspect I noticed that the footboard has 2 large chips in it and the drawers were installed improperly and ultimately they broke them when installing. I called Ashley that day and let them know and sent them the pictures they asked for then no response for days. Finally we were told the parts to replace it were on back order and they didn’t know when they would arrive. It took 4 weeks for parts to come in and I called when they arrived and was told someone would reach out to schedule the repair. Yesterday I received an automated text saying the repair is scheduled 5 weeks out…. Called this morning and the lady told me they use a 3rd party and have no control over the repair. Just be prepared once they receive your money they don’t care anymore. I will never shop with Ashley again and will just stick to the locally owned furniture stores. They seems to have better customer service.
Emily helped me find a pair of nightstands that would work with my current bedroom suite and made sure they were delivered on time.
Marie was very friendly and professional.
Would like to thank the owner of the 280 store and sales rep Emily for a great job in helping us with a return and allowing us to pick out some new pieces of furniture. Emily is friendly and very knowledgeable.
Laquita was great!! The minute me and my daughter walked into the store she began to work with us.. I highly recommend going to the 280 store and working with Laquita...
Marie was very helpful and sweet. She was super accommodating with my needs and wants. She and her team did their absolute best to assist me.
Sean and Kendall were phenomenal! In and out. Excellent client service.
Emily was super helpful and worked with us to get exactly what we want at a fair price.
I had a fantastic experience with Andrew Shaw. Their expertise and attentiveness made the shopping process enjoyable. They guided me to find the perfect pieces for my home, and their friendly demeanor made the entire experience top-notch. I highly recommend their services for anyone in search of quality furniture and exceptional customer service!
Awesome selection with knowledgeable salespeople.
Ashley’s on 280 is an awesome store and the staff is amazing!! Highly recommend
Great at experience at this store. Marie was exceptional and her expertise really helped me find the perfect sectional for my home. Will be back for additional items!
Wonderful experience! Marie Liechty is the epitome of customer service! Courteous, friendly, and professional.
We had a fabulous experience with your employee Linda Shaw. She was so very patient with us as we looked at and sat on all of the sofas! We really enjoyed her personality and her professionalism. Thank you Linda for helping us make our final decision. We can hardly wait to share our positive experience and our new sofa with our friends!
Laquita was AMAZING! She went above and beyond with us. We bought a bedroom suite and will be back again to finish off the rest of the house! Thank you again Laquita ❤️
Laquita was very helpful. She gave us a lot of options and was very patient. She made this process very easy. We are so excited to have our new piece of furniture in our new house. A wonderful experience with great staff!
Laquita was so helpful! I told her exactly what I was looking for and she helped me find the perfect sofa for my home right away. The staff at Ashley Furniture were all so sweet and helpful. I recommend everyone to shop at Ashley store on 280 for their house needs!!!
Brian was super helpful! He immediately helped us find exactly what we were looking for. He made it very easy for us!
Brian was fantastic! He found the sofa we wanted immediately and we were out within 10 minutes! Setup delivery and all! Great!
Marie was so helpful, she found exactly what I wanted at a great price! I will definitely be back to see her for all of my future furniture!
Marie Liechty at Brookhighland was fantastic. Took care of every detail!!!
We worked with Emily to purchase a new master bedroom suite and mattress; she was friendly, knowledgeable of their products and helped get us a great price. We shopped around for the same items and came back to purchase from Ashley Furniture because they still had the lowest price!!
Brian McCombs and the whole team at the Ashley Furniture 280 store are the best folks in Birmingham to work with! I was searching for my first bedroom set, and had a pretty good idea of what I was looking for. Brian was very patient and kind, with a lighthearted spirit, and he went above and beyond to look out for me. He never pressured me into a sale or hovered over me as I was looking around (as can be the case at other locations, or just when shopping in general). While I didn't make a purchase after my initial visit to the 280 store, Brian checked in periodically to let me know in advance when sales would happen, and never made me feel like I had to make a purchase immediately. It felt like I was talking with a trusted friend or family member, which I appreciated so much when making these purchases solo. When I was finally able to move forward with my purchase, Brian really had my back and helped me save a ton of money, when he didn't have to at all. He's just a good guy like that. The process couldn't have been any smoother for the purchase, and a very pleasant surprise on the back end was that Brian called me well before the furniture was supposed to arrive, and helped coordinate delivery in less than half the original time. (The items I ordered were on backorder, and I was more than okay with the original wait time, but to be able to have furniture even sooner was just the cherry on top.) Delivery day was a breeze, and received plenty of messaging the day before delivery to secure the delivery time window. The delivery guys arrived right on time (actually on the early side of the timeframe) and handled everything with care—everything came in perfectly, and I'm in love with how my space looks now! It really takes a village to make a big purchase like this an easy and a smooth process, and I have to tip my hat to Brian, the delivery guys, and everyone at this store—I will certainly return the next time I'm in the market for furniture! Thank y'all for what you do!
Marie was so helpful to us,and worked to get us a great deal! She was very friendly! ❤️
I had a wonderful experience buying furniture for a new apartment at Ashley. Marie and her team were very patient and helped me for nearly two hours with planning and helping me decide on my furniture. Not only did they invest their time in helping but also helped save me as much money as possible. Great experience and highly recommend anyone looking in the market to furnish their home to go meet with team at this location.
Amazing customer service, Marie was friendly, I will definitely return thanks to their excellent service. 100% recommended.
Sean and Kendall were wonderful to work with! Went above and beyond to get my furniture deliver fast!!!
Marie Liechty was an absolute pleasure to work with. She helped us with details on a dining set by phone. When we came in, she helped us find the right couch, adjustable bed frame, and counter stools. We mentioned that we liked several dining sets, but didn’t like the upholstered seats and were pleased to find that we could swap chairs from the smaller table in the same collection. Everyone there was so friendly and helpful. It was a wonderful experience.
The 280 location was AMAZING! Arkeem was very helpful and definitely a great at decorum.
The store was very nice Mrs. Marie Liechty was so nice and very helpful.
Laquita was our wonderful sales associate! We told her what we came in for and she walked around with us to help us find the perfect chair to go in our new nursery! Thankful to all those working at the Brook Highland( Highway 280) Store!
Great experience purchasing our new sofa. Rodney was anwesome and helped us throughout the whole process. We will definitely purchase here again.
I love the people! They're all so friendly and helpful and I absolutely enjoyed my experience here!! Highly recommend!!
I went to the Brook Highlands store. I had the best experience!!! Brian and Forrest were so much help!!! The furniture i got are the most beautiful and comfortable set i have ever had before. Thank you guys for your help!!! And this wonderful staff for your amazing sweet welcoming attitude!!!
Nice clean store with great people LaQuita was very nice and friendly and knowledgeable about the furniture
Amazing selection with friendly, helpful sales staff and easily displayed to determine exactly what I was looking for. I highly recommend stopping in for help with any room in your house.
Marie and Kendall were very helpful with making purchases.
Marie and Kendall both helped my husband and I with our purchases. They made a great team and answered all of our questions.
Came in to get a bedroom set, and our sales lady, Laquita, was so nice and helpful. She was able to get us a sizable discount on both the furniture and the protection plan. We will be back, and we’re happy with our purchase!
We had a great experience at Ashley Furniture! Brian was very helpful! He helped my family find the perfect furniture we needed for our house!
Brian was very helpful and helped us within 30 minutes to get my family a whole new set of furniture for the living room! very pleased!!
Brad was super helpful the other day while taking a look around the store. Location was clean and organized!
Laquita Jones did an excellent job listening to what I was looking for and made several suggestions. Ultimately I ended up going with a second option she suggested and everything went so smoothly. She was a pleasure to work with and I’m excited for my purchase!
Brad is an exceptional person. He help guide me in the right direction when it came to my living room set. Will plan to shop here again!!!
Brad did a great job sorting us out with some new furniture for our Alabama office, highly recommend!
Great experience with Marie today at Ashley Brookhighland!
Had a wonderful no pressure experience. The new salesman Rodney, and his Trainer Marie, really took their time in assisting me. Highly recommend. And to my surprise I knew the Visual Manager Zach, who use to work at Arhaus! He’s a wonderful addition to the Ashley family!
Associate was very attentive, answered all of our questions, and showed us options that were at the warehouse, but not in the store.
Great customer service. Brad was very helpful and not pushy. Found what we wanted and he took care of everything for us.
Brad and Forrest were a tremendous help and answering my questions today:
We had a fabulous buying experience with Brad Wilson!! He answered all of our many questions and was very patient. We also came away with a great deal on our mattress. We will definitely look for Brad in the future, and look forward to shopping at Ashley again.
Had a great experience buying bedroom furniture for my daughter at the Brook Highland location. Shout out to Marie Liechty for helping us!
Excellent service by Marie
Sean was very helpful, patient, friendly and efficient. Awesome customer service!!!! Can't wait for my new bedroom furniture!
If you are looking for a new couch, make sure you drop in Ashley Furniture on HWY 280. Ask for Brian! He was very helpful in our process for buying a couch and more than willing to answer any questions we had!
We were purchasing our couch for our home with the help of Brian at the Brook Highland (Highway 280) location and he was the best help we could ask for! He was patient with us, knew every measurement to each configuration that we asked and led us to finding the perfect couch for us! We HIGHLY recommend using Brian from Ashley furniture to help you find your perfect couch! Than you again!
Was a quick and easy process. Comfortable couches and nice staff. Brian helped me purchase the couch I wanted.
Brian was super helpful finding a recliner quickly and efficiently!
Sean and Forest were fantastic. Great customer service. We really appreciate it.
Went to the 280 store 1/4/24 and had amazing service. Everyone was so kind but worked closely with Brad. I’m a young shopper, and normally get ignored because I look like I’m too young to be shopping. He treated my husband and myself so kindly, and was very knowledgeable. He worked us out a great deal, and we walked out with a new bedroom set! Will definitely be back soon for a mattress with him as well
Visited this location today to get a new bedroom set for our new home. Every employee was courteous by giving us space to look around but also checking on us occasionally to see if we had any questions. We ended up working with Brad and he made the process easy and was very realistic with us about furniture quality and how it suited our needs. We had complications with the price and he was able to get us a good deal that made sense to us. Highly recommended working with Brad if you have any needs for home furniture!
Sean was great ⭐️⭐️⭐️⭐️⭐️
Brian was a super salesperson. Very friendly and worked out a great deal. Would definitely shop at Ashley again.
Brian was very friendly and helpful!!!
Marie and Kendrell were very nice and helpful and I got what I wanted at a good price!
Marie helped us out and gave us wonderful service and tips! Would recommend shopping at this store.
Marie was Great and super helpful. Very friendly. Will definitely be back.
Sean at the Birmingham store was so helpful and patient while we made our selections. We are excited for our new living room furniture!
Brian did an amazing job helping us arrange 5 different rooms. He was able to get us a great price and made us feel part of the Ashley family.
Sean did an amazing job! We received great customer service from the Ashley family
Marie at the hwy 280 store was most knowledgeable and helpful!
Kendrell and Brad were wonderful and provided amazing customer service! I am a highly satisfied customer
Ashley was great today with my purchases. Very satisfied!!
Brian was extremely helpful. Very nice to work with!
Marie help us find the perfect couch. Thank You
Super happy to buy our dream bed and couch. Brian was very patient, friendly and helpful.
Very nice and knowledgeable.
Rain very good
Great service! Sales associates were outstanding!
Great customer service and very helpful on pricing!!
Great experience
Extremely helpful. Very professional and very helpful
Had such a great experience tonight getting my new sectional. Marie was so helpful. Couldn’t ask for a better experience
Marie was amazing!! Marie was very helpful and assisted in helping select the perfect dining room set to go along with previously purchased couch set. Marie was very patient, super friendly, and very warm. The entire store staff was welcoming.
Marie was very helpful and very sweet. Right when I walked in Marie was ready to help us and everyone was very sweet
Marie Liechty provided me with excellent service, very polite. Service was fast!
Marie Liechty was very professional. The service she provided was excellent!
Emily provided great service!
I had a wonderful experience! Emily Wells was fantastic help!
Great experience
Came in with my girlfriend to help her get a couch - Brian helped us and went above and beyond. Some of the best customer service I’ve seen in a very long time. Will absolutely be coming back to see him.
Loved my experience tonight, Brian did a wonderful job helping me find my couch!
Kendrell was excellent and we had a wonderful experience.
Had a awesome shopping experience with Forrest!! He was very patient and gave me buying options! I got the furniture I wanted and then some. Definitely recommend!
Marie Liechty was great to work with, she is so professional!
My wife and I have been working with Marie at the Ashley Outlet on 280/Inverness store. She has been so helpful, patient and always has a wonderful attitude! We highly recommend using this store and definitely ask for her when you visit!
I had a great experience buying a recliner at Ashley today. Marie Liechty was very knowledgeable and helpful. I can recommend Ashley for all of your furniture needs.
Mr Brian, was the best salesperson. Assisted me as soon as we entered stored and helped us all the way to make sure I got what I wanted. I'm one very happy customer. I will make sure to come back. And I will for sure ask for Mr Brian again. Salesperson like Mr Brian makes our day.
Worked with Brian and Marie. They were absolutely amazing and very patient…very happy.
Brad is a more than helpful store worker and really trusted, would definitely recommend
I had a fantastic buying experience, and I can't say enough good things about this store and the service I received from Brad. I highly recommend this store.
Marie was helpful , kind and professional while assisting me with all my needs..She also ensured that all my questions were answered...
We’ve struggled to make a decision on a dining room set for months. Marie, at the Ashley store on Hwy 280 was unbelievably helpful, and patient with us. We will def go back to her for help when we are ready to furnish our den!! She provided unbelievable customer service, was good to follow up and also provided great decorating advice!! I’d give more than 5 stars if I could!!
Brad was extremely helpful and polite, any questions I had were answered and I look forward to coming back and working with him in the future.
Hats off to Brad for a beautiful store setup, and just being a pleasure to talk to. Never a stressful moment.
Wow! We are furnishing a “Gameday Townhome in Tuscaloosa and I was dreading the furnishings process. My daughter and I walked in just to look. Marie met us at the door. We told her what we needed, she listened and within 2 hours we had furnished a 3 BR home at a very reasonable cost. This is my 1st time to shop here and I will definitely do so again. Thank you, Marie for making something I dreaded so pleasurable!
Came in to buy a bed for our new house and Brad could not have been more helpful. Super polite and professional, he helped me figure out exactly what I wanted. Could not be more satisfied with my experience
Brad went above and beyond to make our experience great!
Brad was very helpful and had excellent recommendations for good quality furniture. I will definitely be coming back for any home furniture needs I have.
Brad is so kind and helpful, specifically helping me with my needs, and promptly. Thanks again Brad!
Brad is a gem! He is super knowledgeable about inventory and made our shopping experience a breeze! Definitely recommend Ashley Outlet! Ask for Brad!!!
Brad was an absolute pleasure. He was patient and very welcoming. Bed shopping in Birmingham can absolutely be a hassle, but Brad made it very comfortable. Too sweet.
Had a great experience here. Brad was knowledgeable and helpful. Highly recommended!
Brad is the best!!!
Excellent! Brad was very attentive and insightful on suggesting top quality furniture, will come back!
Brad was incredibly helpful during my last visit!
Brad was incredibly nice and helpful. Will return again.
Marie was so wonderful and helpful with picking out 3 whole bed for different room and she helped us save lots of money. I'm so excited and can't wait for them to be delivered
Brad is top-tier and a master of his craft. He has expert knowledge of his products. He is contentious about your budget, but can offer functional upgrades that won't break your bank. 10/5.
Great store atmosphere. Quality customer service. Brad & the rest of the team were great.
Great experience. Brad was really helpful and gave us some ideas we hadn't considered. Will be back.
Came into Ashley’s today looking for a new couch because me and my wife just moved into this lovely apartment. As soon as I walked in I was welcomed with hospitality from Brad. I sat down with him and talked to him about the apartment and the kind of set up I was looking for to mesh with the overall look of the apartment. I couldn’t decide on whether I wanted to get a solid black or a light blue couch for the apartment but Brad is very knowledgeable and knows what to look for when matching colors and making things look presentable. Thanks to his insight I ended up deciding on the light blue couch I will be ordering in the near future.
Great experience! Brad was very friendly and knowledgeable.
The store is super clean and well organized! Brad was extremely helpful!
Brad Wilson spoiled me. I can't wait to come back and see what's new next time.
The tech on furniture here is AMAZING! Thank you for everything, Brad Wilson!!
5 Stars all the way for this store. Brad Wilson, knowledgeable and professional, can find everything your home needs to make you happy for years. The stock, staff, and length these guys will go to to make you happy is unrivaled.
Marie provided me with the greatest attention and assisted me throughout the selection process of the dining room set I chose for Thanksgiving. Perfect addition to my home
Big thanks to Marie for being so patient with us. Gave us lots of options, good pricing, explained the details.
Quick, easy and great to work with. I’ll be looking for Marie next time I shop
Great service. Great quality furniture.
Brian was very helpful! Can’t wait to see our new couches in our living room!
The furniture is absolutely beautiful. The installer had no clue how to properly install the bed. Now, after waiting 5 1/2 weeks for the furniture, we've been told that the parts needed to properly assemble the bed are on back order and we have no idea when Ashley will have those parts. We have a bed, but nobody can sleep in it. THIS HAS NOT BEEB A POSITIVE EXPERIENCE.
I’m new to the area so came into the store looking for a new bedroom set absolutely loved all of my options. It was hard to choose. I had so much help and everyone was super nice. I actually plan on coming back next week to finalize my sale. Thanks for everyone who helped me make a decision
Great experience! Will be back
We had the best experience working with Brad at Ashley Furniture! We didn’t feel pressured to buy anything— he was patient and helped us get exactly what we wanted! We will be back!
Great service and got me a deal!
Brad was so helpful and friendly! Excellent customer service! They're also running a promotion for the holidays where a portion of your purchase is donated to provide food for families in need. Amazing!
Emily did a wonderful job helping us find an in-stock recliner that we could pick up next day. We are so grateful for her help
Today we came looking for a sectional and found exactly what we were looking for. Brian helped us from the moment we walked in & he was awesome. So nice, helpful, and patient. He educated us on all pieces!! If you come here ask for Brian!
Ashley Furniture has always been my go to furniture store! Today I had the pleasure of working with Forrest and Kendrell! They made the process smooth and easy. Highly recommend the Hwy 280 store!
Amazing service today from Brad at Ashley Home Store! I was not an easy person to work with because Im so indecisive but Brad handled it with ease and helped us get the best deal!
I shopped at the Brook Highland store, and Ashley was very helpful. She was very patient with all of my questions we discussed fabrics, furniture styles measurements, and logistics. She was very knowledgeable and willing to help in. Anyway, she could. I would definitely refer you to Ashley and the Brook highland store specifically. It was a pleasure to work with their staff!
Emily was fabulous!
Marie and the whole staff did a great job helping me get exactly what i wanted and were very knowledgeable with all their products.
Excellent personal service thanks Sean and Linda and Forest for all your help 😀
Excellent
Emily was extremely helpful and got us exactly what we needed!!
Brian was very helpful with finding me a new sofa for my new space! highly recommend
Emily and Kendrell were great. Got us in and out with exactly what we were looking for!
Bryan was great! Super friendly and helpful. i will be returning for his service!
Brian was very helpful and will definitely be coming back to see him.
Brain was so extremely helpful in working with us to get our new couch. Easiest experience we’ve had in making a big furniture purchase. We’ll be shopping here more often!
Great service and not pushy😊
Sean was great!
Emily Wells helped us out and took care of our outdoor patio needs. This is our second time working with Ashley furniture and Emily and We highly recommend. We will be back again soon.
Brad was a great help today! Quick and easy
Marie was a wonderful sales person and we are very happy with our purchase!!
My family came in to look for loft furnishings and left with the best deal ever for what we believe to be is the best mattress yet!! Marie and Kendrell were absolutely awesome, very patient and professional. It was an amazing experience; I can’t wait to come back for my next purchase!
Brad is awesome. Really helped us with what we were looking for. Also asked if we were looking for anything else, and advised us of a sale on a table and chairs that was an awesome deal. Great experience!
Marie at Ashley furniture ok 280 was an absolutely amazing helping us pick out the perfect couch for our home. She explained everything so well and we will continue to use this Store and her to future purchases
Brad was very helpful and got us a great deal on a great sofa!!!
Came in for a sofa set and was helped by Brad who was very helpful. He helped us through getting the best deal we could. Would highly recommend.
Latanya Marshall you did it again! Thanks for helping me with my Mom's new home! Your great taste and customer service is always a big plus! We'll definitely refer you to our friends and family!
Sean was amazing!! So helpful and very informative!! Also very patient with all my questions!! 100% recommend seeing Sean at the 280 store!!!
This is by far the worst store I have ever been to. They literally nickel and dime you try to upsell everything. I ordered a bedroom set for my son. I went in after five weeks and was told it wouldn’t be delivered until the end of the month. When I requested a refund, I was told by the manager there would be a restocking fee if I chose to return the items. The promised delivery date was 3 to 5 weeks. She then asked if she could have until Monday to see if she could get it into the warehouse. I agreed, and Monday came, I noticed a refund was issued to my bank account with $100 missing from the total. They did this without giving me the courtesy of a phone call or even an email. I feel this is probably the shadiest store and worst customer support of any retail store I have ever been to. Avoid at all costs. Go to the outlet in Trussville if you want merchandise from Ashley. I should’ve trusted my instincts when I watched a male store manager chastise a sales person right in front of me when I was placing the order. This was a major red flag.
Emily was great
Great experience and great customer service. Ask for Brian and he will take care of you.
I came in looking for a mattress and Jo helped me find exactly what I needed.
Forrest was such a big help with the buying process. Everything went smoothly and we found exactly what we were looking for!
Sean helped me out tremendously! Very attentive to my needs and answered any question I asked clearly and concise.
Brad and Jesse provided great service and made for a very pleasant buying experience!
Very helpful, gave us options. Marie our sales rep listened to our needs and wants. We will definitely recommend this store and sales rep Marie.
Forrest was awesome!!!!!
Forest, was amazing!!! Highly recommend!
Emily Wells was very professional. I will definitely be bringing my business back to her. Thanks Emily!!!
Emily was super helpful and went out of her way even after the store was closed. We constantly walked back and forth through the store, because I am very indecisive! She never complained and actually looked forward to it. Be sure to ask about Emily for all your furnishing needs!
My husband and I went to the Ashley Furniture store on 280 and had a wonderful experience. Brad Wilson was our salesperson and he was phenomenal! I was looking for a particular sofa, and other stores knew nothing about it. Brad immediately knew which one I was talking about. Unfortunately that set was unavailable. After finding out what features i liked about it, he took me right to a comparable, but much nicer set. I can't say enough nice things about Brad and his sales manager. Best furniture shopping experience ever!!
Brad Wilson did a great job !!! We highly recommend
Marie was great!
I had an excellent salesman by the name of Byran he handle everything in a very professional way and got me a good deal on my bedroom set and mattresses my name is angelia
Forest was great. Very informative and helpful. Ask for him if you come to Ashley on 280!
Great service! Marie was so nice and helpful with our purchase!
Great selection, and with the professional and courteous help of Brad, a wonderful experience. Thanks Brad!
Our sales associate, Emily, at the Hwy 280 Birmingham store, was very helpful and informative. I was looking for a bed for our guest room and my son’s bedroom. She drew out my needs with a series of helpful questions on style, quality and price for the different bedrooms and mattresses. She was discrete about where and when she asked the pricing questions before we got started so she could meet our needs and know what to show us. I was very impressed with our service!
Hello and good day as I want to express a GREAT THANKS shout out to Brian McCombs. As I was with my family searching for a particular living room sofa set, he came over and offered above average customer service. He began with trying to locate the set on display. But, the set wasn't on location and he provided some comparable options. He also requested our other needs and wishes with suggestions to solve my platform bed needs and mattress needs with suggestions. I was NOT able to make a decision and Brian requested when we was ready to make a decision, to reach out and he would assist us on all our needs with locating set, shipping and sales. I am very grateful Brian assisted us today, so we could continue on our already very busy day. THANKS BRIAN 😊
Very nice people and really helped a lot with such a big purchase!
Brian at Ashley’s was extremely helpful! He got us a great deal on a sofa and dinning table. I highly recommend purchasing with him!
Brad was very helpful and kind
Great selection, Brad was wonderful to work with and helped me find exactly what I needed
Forrest was a huge help when I came in the store. Took me right to what I needed and was very helpful!
Forrest Blake was very fantastic and helpful!
My salesperson (Brad) was incredibly helpful with answers to any questions and patience showing us through all of our options. Polite, professional, and the store was clean and welcoming! If you have any questions, go see Brad.
I had a wonderful experience shopping there with Forrest. He's very helpful polite and knowledge about the product in store. Glad he's with the company and I will be back soon. Thanks for the shopping experience.
Marie was very helpful store very well kept
Marie Liechty is the sweetest lady and very knowledgeable. She answered all my questions. I will definitely buy from her.
Marie Liechty, was the most helpful saleswoman we could have run into. She was very patient, walked us to wherever we needed to go with no sign of attitude. Very knowledgeable on all the furniture. She also helped me bring my vision to life. Thank you Marie!!! 100% would recommend!
My experience at the Ashley Store at Brook Highland location in Birmingham was amazing. Marie was super helpful and made this purchase quick and easy! I will definitely be back when I need to make additional purchases.
Great customer service! Would recommend
Brad was a huge help in helping me pick out my daughter's bedroom furniture. The furniture it beautiful and it was a super easy process from start to finish!
Wonderful location to work with. The staff is extremely friendly and attentive. Marie did everything she could to make sure I got a sofa I loved and that would fit in my home. Thank you Kendrell for helping us with pricing as well. I really appreciate everything!
Brian was a huge help and the service was quick
Brian helped me picked a perfect set of furniture during my visit.
Marie did a fantastic job. Very pleasant to talk to.👍
I went in looking for furniture for my apartment I’ll be moving to and wanted to get an idea of options that they had available, I was met with the sales associate Brad and he was extremely helpful from looking at couches and sectionals to beds and he was sooo knowledgeable about everything and informed me of options that were available. Ashley is blessed to have an employee like him! He made my visit very easy and I left confident in what I was going to go with!
Marie was a great help. Very friendly. Overall good experience
Marie Liechtenstein is Amazing! Go see her!
Sean Thornton helped us pick out a Purple brand mattress and can’t wait for it to be delivered
Such a beautiful store! I was very impressed with the product and the prices. Great customer service. I have to give a shout out to Sean. He was so welcoming, friendly and knowledgeable. I highly recommend going in the store to let Sean help find what meets your home furnishing needs.
Had a great experience working with Brad!
Brad and David did a great job!
Forrest was super professional, knowledgeable & helpful. We explained what we were looking for, and he knew exactly what to show us. This is our second purchase within a few months, and it’s safe to say that Forrest is our go-to “Furniture Guy”! Will definitely be back! Highly recommend shopping at this location!
Great experience with ordering and finding our couch! Brian was excellent and knew his stuff. 10/10 experience.
Sean was great
Wonderful experience! My salesperson, Marie Liechty was incredible. She knew the merchandise, understood and listened to what I needed and she delivered. She even came in on her day off to meet me because I could not get there the day before. Highly recommend this location and Marie!
Sean is simply amazing. He is very patient and knowledgeable. He explained everything to us in a kind fashion. Can’t wait to get our new furniture!
Wonderful customer service and salesmanship.
I had an issue with 2 chairs I bought after moving. The CEO in Alabama gave me his number to make sure it was resolved after troubleshooting it over the phone, only to find out I made a mistake on the adapter.
Sean was great all my questions and what I needed was taken care of.
We had a very pleasant and professional experience with Forrest Blake today. He was very personable and knowledgeable. We were glad to do business at this location as it is more convenient to us.
Jesse the store manager was very helpful in purchasing our new accent chairs. We were pleased with the purchase process.
Great customer service! Employees were very helpful! Has several items I haven’t seen in other Ashley stores.
Came in to update our living room furniture. Brian was super knowledgeable and helpful.
Ashley Furniture Has been a great experience! I have purchased a new house and needed all new furniture! So proud of my furniture and all the associates have been great! Go see Brad Wilson. They will make you feel confident about your purchase’s!
Brad was a great help. The quality of the furniture is just what I was looking for.
Sean is the man. Great staff and great selection. Ask for Sean or Jesse and he will take care of you.
Great Hospitality, and very helpful team members I highly recommend this piticular store ... PS ASK FOR MARIE SHE FRIENDLY AND VERY KNOWLEDGEABLE IN DESIGNING IDEAS
Marie was excellent thank you for your help
Brian was amazing and explained everything very thoroughly. Happy Anniversary Brian!!
Sean is the man! Cant wait for our new couch
Brad was fantastic. He made shopping for furniture easy and an enjoyable experience.
Great service! Ask for Brad Wilson.
Emily was fantastic!
Marie is extremely friendly and professional. She went out of her way to find exactly what I was looking for.
Emily was fantastic! Answered all of our questions and was very patient!!!!
Fantastic, expedient service with Brad. Give this guy a raise! Thank you sir. You are officially apart of my rennovation dream team.
Cassy was great. Thank you for making my purchase easy.
Brad and the good folks there helped me find a nice bedroom set. I appreciated his efforts in helping me get the right mattress as well!
Brad was super helpful as we searched for couches. Showed us a variety of options and gave us time to check out and discuss without hovering. Great shopping experience.
Brad was extremely helpful when it came to finding the exact armchair I was looking for. Not only was he friendly and quick to help someone that was clearly lost, he also helped me think of some future purchases that could go with said armchair. 10/10
Excellent customer service and no sales pressure. I am just in the exploratory stage of looking for furniture and when I walked into the store in Meadowbrook everyone was pleasant and professional. Forrest, the gentleman who helped me, took the time and the energy to look up items which I had seen online. Even though the store did not have all of the items on their sales floor he looked up comparable items which they did have on their sales floor for me too evaluate. Everyone was pleasant, professional, and most importantly there was no high pressure sales pitch. I would highly recommend this store and Forrest in particular.
Well, I have to change my review of Ashley Furniture. While my experience in store was good, the delivery guys broke and destroyed my mailbox while leaving. I called them that day and told them that they had hit the mailbox, they denied it, and the security guy confirmed he witnessed it too. After reaching out to “Customer Service”, waiting over a week for a simple reply, I get a text saying that it would be 7-10 business days before I was contacted to be out on a schedule. ANOTHER 7-10 days later, I get a phone call saying they need more pictures of different angles with measurements, ON THE PROPERTY THEY DESTROYED and told again, it would be another 7-10 business days before anything would get processed. Based on this complete unprofessional manner on the way they respond to destroying property, I will never go back to Ashley Furniture. This must be their tactic, frustrate them enough to stop trying…. EDITED TO ADD: David, the email address below does not work to reply
During my visit to Ashley's, I had an exceptional experience that left a lasting impression. The moment I stepped inside, I was greeted with warm smiles and a welcoming atmosphere. The staff was attentive, knowledgeable, and eager to assist, making me feel valued as a customer. The store's layout was well-organized, allowing me to browse effortlessly through their stylish and diverse selection of furniture and home decor. Not only did I find the perfect pieces for my home, but the staff also offered valuable design tips, making the process enjoyable and stress-free. The overall experience at Ashley's was delightful, and I left with a sense of satisfaction, looking forward to returning in the future. Thanks to our salesman Bryan!
My husband & I had such a great experience with Emily! She was very attentive to our needs — style wise & financial. Highly recommend!
Marie was great! Helped us find the perfect mattress. Highly recommend!
Marie was wonderful and made our experience here very smooth!! Would recommend
Forrest Blake was very helpful & patient! What a great smile, too!
WARNING!! If you have a problem with any purchase, they can do nothing inside the store to help you. You will be funneled to a faceless "Customer Care" who's mantra is, "Sorry, I wish there was something that we can do" My 80 year old parents now have a $4,200 bed that they cannot sleep in because Ashley Furniture does not care. No one would recommend a 15" spring mattress for an adjustable bed!! Unless you are trying to get all of the money the customer has. Ridiculous! UPDATE- Refund and return of mattresses accepted. I was charged $90 for pickup, but, at least something was done.
Brad was amazing! He helped me to get the best prices! He worked hard to make sure we had the best experience! 10/10 recommend!
Brad was super amazing — best furniture buying experience ever
Brian was very helpful and friendly.
Brian was amazing to work with! So helpful and patient every step of the way!
My husband and I went into the store today looking for a mattress upgrade. Brian McCombs approached us with knowledge and patience when looking and trying different mattresses. He was nothing but professional and informative throughout the entire process. We hope to work with him again in the future with new furniture needs for our home! Thanks Brian!
Brian and all the staff are excellent. Brian was so patient and worked tirelessly to get the look I wanted. They were so helpful in working with us during our relocation to Birmingham. I highly recommend them. You won't find any better service elsewhere.
Brad and Jesse are awesome!! I truly enjoyed working with both of them. Great customer service and made my home furniture shopping experience amazing.
The salesmen were great and very helpful
Brian was very helpful with my purchase. He worked his magic to get me the best price possible.
Timothy Wilson was very helpful to us in selecting and purchasing our furniture. He was not pushy, but was very accessible and responsive. He even let me know to wait for a few days before placing an order to get the sale price, which I really appreciate. We just ordered our furniture, so I cannot yet evaluate our purchases or the delivery process. But I will definitely continue to work with Timothy as we look to buy additional furniture.
Very good service. Conscious of our budget.
Great personal service by Brian…
Great job performed by sales person , Marie. Felt very comfortable with her.👍🏽
Emily was very helpful and knowledgeable of the furniture and plans. AWESOME JOB
Excellent service at this store!
Good visit today. Friendly folks. Very patient while we shopped. Got us a competitive deal. Always nice
Great service. Ask for Brad
As a young woman starting her live on her own I knew nothing about furniture. Forrest walked up and greeted me and helped me through the process. He showed me many great options. This is the up most be customer service I have ever witnessed. Thank you Forrest.
Your associate Forrest Blake was extremely nice and knew is furniture. I would definitely come back and purchase more items. He is a good one, you don’t need to lose him.
I hadn't shopped at Ashley since visiting the Galleria store a few years ago. I live closer to the newer Brook Highland store and went buy recently to check it out. I was greeted by a nice young man named Forrest who was very friendly and seemed genuinely interested in showing me various options for several of the items I plan on purchasing in the near future. He didn't give off the normal pesky salesman vibe but felt more like talking to a friend or someone I was familiar with. I frequently complain about poor customer service as compared to when I was younger but he made a great impression on me. I will definitely be returning to the store as I allocate funds for my future home improvements. Keep up good hiring practices Ashley and hopefully others will follow.
Sean Thornton was fantastic!!Working with him was such a pleasure. Will defuse Sean’s services again at the store
We went in to fill a whole house!!!! Emily was absolutely wonderful!!!! She took the time to show us around the whole store!!! We left with a house full of furniture!!!! She is phenomenal and such a huge asset to your team!!!! Absolutely outstanding!!!!!
Great experience! Brad and Jessie were phenomenal!!!
Ashley was a very important.
Friendly service
Emily was doing a great job today with us Provide a great service
Emily was fantastic. We’ll definitely buy from her again . Keep up the good work girl!!! Thanks
Got a great price! Guys were very helpful!
Brian helped me buy a recliner! Very seamless process!
Great service and very easy transaction. Such a helpful staff.
Felicia and Emily were very helpful
Marie listened to our preferences and showed us some great options. She helped us find the perfect sofa!!
Yay for my salesman Brian
We had a great experience today at the new Ashley Furniture store on Hwy 280! Emily, the sales associate who helped us, was so knowledgeable & helpful!!
Today 7/1/23, I was at Ashley Furniture shopping for sectional sofa, with the help of Maria. I was able to find the perfect sofa for my living room. I cannot wait for it to be delivered so that I can start enjoying watching the tv! I highly recommend Ashley Furniture!🙏😊
Forrest and Kendrell were awesome with helping my family get a new bed for me. Trust , these guys are professional
Kendrell was very knowledgeable about what I wanted for my room. I Enjoyed my time there.
Forrest was very polite, and I had a great time.
I had a great experience with Marie! She was very patient with me and my questions and made my experience so pleasant. I highly recommend her and this store!
Had a great time with my sales reps Forrest and Kendrell. They both worked to make sure I get what I desired. Great customer skills and puts the customer needs first.
We had a fabulous experience with Marie at Ashley Brook Highland! She was knowledgeable, helpful and friendly without being pushy. We found exactly what we were looking for at a great value!
Marie was awesome! She helped with all our needs. She was kind and very knowledgeable.
After many days of looking for a sectional and buying/returning one, we walked into the 280 store tired of looking. Emily did a great job jumping in, answering all our questions, searching for the right sectional and ultimately working out a deal for us. She was professional, knowledgeable and not pushy. I highly recommend her!
Just came to look at sofas and a mattress and the customer service was amazing. Marie showed us a few different options and was quickly able to find us a mattress and a couch that was perfect for what we needed. The whole process was quick and enjoyable and Marie was a pleasure to work with. 10/10 would recommend.
We visited today just to window shop for a couch. We met Marie (who was absolutely wonderful!) and left having bought a new couch and a new mattress. We mentioned needing one but weren’t sure we would find one that fit both of our needs- Marie led us to the absolute perfect bed right off the bat. She’s super knowledgeable, and so sweet! 100% recommend going here and asking for her!
Emily had great customer service! Keep doing good!
Very honest and helpful salesperson without being overbearing and money hungry. A very nice experience. The 280 store sales completely different than others. Highly recommend Brad at the 280 Store!
My mother and I came in to find a chair for my sons nursery today. Brad immediately welcomed us to Ashley and was so kind! He helped us find what I was looking for and tried to get us the best deal. It was a completely different experience than I’ve had at other Ashley stores and will be returning!
Forrest was great! He was extremely helpful with helping me outfit my living room. Listened to my needs and was never pushy. Would highly recommend!
This store has some of the coolest sofas i’ve ever seen. if you’re looking for the cloud sofa go here and ask for BRAD!
Marie was very helpful
Sean was excellent!
Brian McCombs greeted me at the front door, allowed me to browse, and made himself available for any and all questions. I not only purchased exactly what I was looking for but had the very best customer service experience. Thanks Brian...
Brain was so kind and willing to help with any questions and made for a great experience.
Marie was extremely helpful. Great experience!!
Forrest was extra helpful to us while we browsed for new furniture. It was our first time in the store and we loved it thanks to Forrest.
Brad was most helpful today!
Came in looking for a chair for my bedroom. I have looked everywhere and couldn’t find one I liked. The salesperson Brian took me to the chair I loved in a matter of minutes! We were able to purchase the chair in just a few minutes after we found it!
Came in looking for a Barrel Chair that is oversized and swivels for my daughter. The salesperson, Brian knew exactly what I was looking for and took me to the exact chair I was wanting. We were able to purchase and get pickup set up in a flash. Such nice courteous people.
Sean was amazing with assisting with my living room furniture and explaining the warranty process & got us a great deal! They’re friendly & knowledgeable!
Sean is a excellent Sales Rep. His professionalism and energy was top notch!
We came in to look at couches and Marie was wonderful! We cannot wait to have it delivered and I highly recommend having Marie show you your options!
Lovely experience with Brian, very knowledgeable. He was patient and kind, really impressed us!
Brian is the best!
Second purchase today from this location and I've always received great service.
Just bought a sectional from Forrest and he went above and beyond helping me and my parents! More than 5 Stars for him!
Go see Brian!!
I could not be more satisfied with my experience. Marie greeted me with a beautiful smile and listened patiently to me describe my design style and immediately took me to a piece that was perfect.
Sean did an awesome job! We were able to take home a new dinning room set! He took good care of us while showing us our options and did a great job assisting with our purchase. We are really glad to have had the chance to work with him.
Forrest answered all my questions and provided excellent customer service! Good location.
Awesome service from Forrest and Jesse.
Great selection with even better prices! The brook highland location is very nice!
Marie was super helpful!!
We had a wonderful experience with our sales lady Marie !! We’ve bought through her on multiple occasions. She was very knowledgeable and easy to work out our deal with ! I highly recommend her !!
Marie was the absolute BEST!! Patient, answered all of our questions, zero pressure. A true sales professional. Ashley Furniture is blessed with a great sales professional!
Emily is the best and the most professional experienced, when I needed help around the store he knew everything and was so patient. I definitely recommend her if you arent sure of what you want. She will always be the one I will only buy from.
Brian was wonderful in helping us find what we were looking for. Ashley furniture is the place to go!
Had a 5 star experience at Ashley furniture. Brian helped us pick out some wonderful pieces. He was extremely helpful. Would highly recommend!
Service has been great. Marie handled everything like she said. Everyone was friendly. Nice store and lots of setups. Going back soon.
Emily wells was really a good helper with helping me when I was trying to pick a few items out I had really great service with her & appreciate her very welll…. 😁
Great selection and customer service! Marie helped me find exactly what I wanted for my new apartment. Highly recommend!
I would recommend that anyone needing furniture go to the Ashley store on 280 in Birmingham. The building is full of great furniture and working with people like Forrest make it even better. He made it a great experience for my family and I. Can't say enough good things about him during the whole process.
Sean was a fantastic sales person and was able to answer questions and assist and was pleasant when doing so
Brian McCombs best salesman ever!
We were looking for new living room furniture and decided to go to this store first to look. We were greeted by Sean when we walked in the door. He walked us around the store and was very helpful and knowledgeable of all the sofas we tried out. Sean was never pushy and listened to us. We found a set we liked and completing the transaction went flawlessly.
This store has one of a kind customer support. Upon arrival, Sean welcomed me and showed me different variations of products I was looking for. Friendly interactions and very helpful advice.
This was the first time I shopped at an Ashley location and was happy with the service. I’ve dealt with horrible customer service in the past in other locations. I worked with Forest he was extremely helpful and willing to help with any changes to my order. I will definitely shop at this location that’s over 70 miles away instead of the one closer to me. I would recommend anyone to shop at this location 5287 US-280 Suite 221, Birmingham, AL 35242. And this is an actual honest review.
Forrest did a wonderful job helping me find the couch I want, getting me a price that was affordable, and financing option best for me. A++++
Great customer service!! Thanks again Brad & Jessie for all your help.
Excellent service. Sean was extremely helpful and made the entire process easy and quick.
We had a great experience with Ashley Furniture. Emily was super helpful and very knowledgeable.
Went to Ashley to look for furniture and Brian was extremely helpful. He was very knowledgeable and helped us tremendously on our options. Would recommend highly.
Brad was supper helpful and made buying a couch enjoyable. I would use this store again!! Wonderful experience
Brad is great!! Very helpful, not pushy which is a big plus!
You might get furniture. But don’t expect them to tell you that. Just pay your down payment and move along while they claim their next victim on the showroom floor. It’s really sad.
Today my husband and I purchased our 1st TempurPedic mattress from Ashley’s Furniture on Highway 280! Marie was phenomenal and provided EXCELLENT service! The store was well lit and very easy to shop around in. We will definitely be shopping there again. L. Foster
Excellent service and the furniture looks great.
Marie was great. We were able to find the pieces we were looking for. Thanks again!
My fiancé and I stopped by this past week while looking for some kitchen upgrades and was pleasantly surprised by my first visit! A gentleman named Brad was extremely knowledgeable and very helpful and we are in love with how our new kitchen is turning out! Will definitely be visiting again and finding ol’ Brad when we’re able to budget out out living room renovation! 10/10 they made what could be a very stressful process completely seamless!
Emily was very knowledgeable of the products and provided information that helped us make our decision
Great furniture selection and great experience thanks to Forrest who was friendly and very helpful!
Sean reached out to me and informed me of the memorial day sale they are having and because of the great service he provided when my wife and I came in to just look we will most definitely come to shop!
David was amazing.. Thanks for everything.. Will definitely be back..
Went to Ashley’s off 280 looking for a new kitchen table set. I had a great experience, Emily was so helpful and great to work with. I
Marie was so helpful and incredibly nice. Thank you for all your help!
Sean was amazing very knowledgeable we will definitely be back once we close on our new home
I had a great experience with Emily Wells. She definitely knows her stuff!
Ask for Brian at Ashley. He is wonderful and very helpful
I came into Ashley looking for some furniture for my apartment. Brad was super helpful from the moment we walked in. Walking us through different prices and what would be best. I am very happy with the service and experience!
I went to Ashley furniture today on 280 to look at furniture for our new house! Brian helped my fiancé and I with any questions we had and was super helpful! I definitely recommend Brian to anyone that needs help finding furniture!
We worked with Ms. Marie and she was extremely knowledgeable and helpful, all while being so sweet. I enjoyed working with her and talking about our cat babies.
Marie was very knowledgeable and helpful with selecting furniture for our new condo! Can't recommended her enough!
Today we stopped in Ashley Furniture looking for a kitchen dining set. They had several sales people available and ready to help. David welcomed us right on in and was able to assist us. He was very helpful and knowledgeable. He went above and beyond to make sure ours needs were met. We found the perfect kitchen dining set and it was readily available for delivery. No furniture delays which is definitely a plus. We are so excited about our new kitchen dining room set and we will definitely visit again in the future for more home furnishings purchases. Ashley Furniture is a great furniture store and they carry furnishings for your entire home: bedroom, dining room, living room, patio and even home decor items.
Marie was extremely helpful in getting our new home bed set and couch!!!
The man helping us was super helpful and overall very good the store is pretty and much more
Sean was amazing and very helpful!
I was in with Brad this morning to look at outdoor furniture for my deck. I was blown away by not only the quality but the customer service at this store. Brad went above and beyond to show me the construction and other options not on the floor. I really feel like I came out well educated and will be back!
I visited Ashley’s Brook Highland store , and it was a very pleasant visit. Ask for Sean !!!
Great selection and staff. Forrest was very helpful and informative on every brand and willing to explain the difference between products. I highly recommend him!
I went in and made a purchase for a new mattress. My salesman David was outstanding. Not only did he help me pick the perfect mattress and adjustable frame, but he made the experience pretty easy. I’m going back for my sectional next. Thanks David
Forrest was so helpful in helping me find great furniture.
Sean T, was very helpful, and he knows what he talking about. I will most definitely be coming back to buy more with his help.
My daughter and I came in to get some ideas. Sean was great! We will definitely be back!
When I shop for furniture I always come to Ashley , and they have the best furniture. Oh yeah, see Sean Thornton , he is the best!
Great store. Bryan was exceptional!
Brian is fantastic!!! Brian made the process of selecting and buying a wonderful experience! I will definitely go back when I’m ready to purchase furniture for another room. He might of been a salesman but I feel like I also made a friend that listens to what I had in mind. ⭐️⭐️⭐️⭐️⭐️
I am absolutely blown away by the service provided by Brian McCombs. I will drive to the farther store on 280 just to see this man.
Brian is very thorough and passionate when it comes to the decision process. He understands the customers desires without overlooking their concerns. He looks for the win win which makes me a solid sales professional.
Come see our amazing salesman, Brian McCombs. He is so nice and knowledgeable. We love our Ashley furniture! Thank you!
Go see Brian at Ashleys
I went in to Ashley to look at beds. I had a friend recommend this place for mattresses. Brad was exceptionally helpful in showing me options and prices. Do recommend.
Emily was so amazing! Dangerous if you aren’t wanting furniture. But she made it easy to purchase and I will continue to buy from her forever!
Went in looking around for a new black recliner. Was greeted by Brad who was very friendly and knowledgeable. He showed me some great options. Didn't feel too pressured like other stores. Will return!
Marie was very helpful and nice
My salesman and manager Kendrell and Forrest made my day. I am getting what I wanted and they made it work cost and all. Thanks
Great store! Brian was able to help me with everything I needed. He was very knowledgable and super friendly. Would highly recommend this store. Make sure to find Brian!
Brad did a wonderful job of showing me options for sectionals and what materials they come in!
Brian McCombs best salesman ever, so helpful and best service experience!!!
Forrest was very helpful, and gave me plenty of information and answered all of my questions!
Worked hard to get furniture delivered to us quickly.
Was looking for a reclining loveseat type of piece and Brad came through with something in the price range i was looking for.
We had an AMAZING experience at this store! Brad helped us find a coffee table and a gorgeous reclining couch that we love! Definitely will be shopping here again when we get a mattress. Everyone was extremely helpful, but Brad was the best.
Marie at Ashley Furniture Brook Highland has helped me on two separate occasion. She is easy to work with and she has an eye for pulling a room together within your budget. She is professional, honest and she has a beautiful spirit.
Marie was awesome and so helpful!!! Left with what I came in for same day.
Marie was so helpful!
everyone was super nice and helpful! marie was great and answered all our questions!!
Convenient location; very pleasant salespeople! Thanks to Marie for her help!
David is THE man!!!
If you need help finding the perfect fit and getting information on furniture, Emily is your go to furniture GURU! See her at HWY 280 location!
I had an outstanding experience at Ashley Furniture today with Emily. Emily was very friendly and very knowledgeable. Emily really helped make a very good choice and I am pleased with the service I received today.
My husband and I were looking for dinning room funiture. We met Marie who went above and beyond to assist us. She took her time showing us around without pressure. We finally found what we wanted but decided not to purchase that day. Marie stayed in touch with us offering her assistance. When we were ready to purchase, we called her and although she was off that day, she made sure the the order was placed and that we were satisfied. We are so grateful to Marie for her personal touch and the way she made us feel as customers. This was an excellent experience!!
Great price and friendly service from Marie. Purchased our new dining room set
Brad and Jesse were great in accommodating my needs and I would definitely come back. They even got me under my price range so that was a bonus too.
Ashley Brookhighland is a beautiful store with a ton of furniture to choose out of! I found all the furniture I needed for my family! Marie & Kendrell we’re the best to go too! They both gave me a huge discount & the helped I needed!! Very recommended!!
Ashley Brookhighland is a beautiful store and our sales team is here to give our guests the best service like you are part of the family. 🧡I enjoy being part of this team with managers that care and help each of to develop and grow. 🏆⭐️⭐️⭐️⭐️⭐️🧡
David was my salesman & he did a Superb job. His warm Hospitality was definitely Outstanding from the moment I walked into the store. He greeted me with the Kindest Smile & assured me he’d take care of me if and when I needed assistant. He remained True to his Word! If I’m ever in the market for purchasing more household needs, I’d travel far once more in order to do business with him. He made my decision worthwhile & meaningful from start to finish. Thanks again David, for you were & I do believe the absolute Best!!!
Brian McCombs, the salesman at Ashley was extemely helpful and accommodating in helping us choose a sofa bed for our guest room. He is a fine gentleman and a pleasure to work with. I recommend him highly.
Brad helped me find a lift chair super fast, had it delivered and set up in no time. Ashley Furniture was amazing at addressing my needs and the delivery team was great! I will be a Ashley Furniture customer again 😊
Great experience, great prices. Marie was very helpful.
David was wonderful! Made the chair buying process very easy! 10/10! 5 stars!
Great and friendly service from Emily.
Friendly and helpful. Marie was knowledgeable and kind. Very helpful. Beautiful selection
Marie was so helpful and knowledgeable. Just a pleasure to work with!!
They did a great job!! Ask for Sean
Forrest helped me find the couch of my dreams! We walked in and within 30 minutes we knew what we wanted. Also helped me check out as well. Thanks Forrest!
Thank you, Ashley Furniture for a wonderful and helpful experience. You made it easy to find the right piece for us!
Extremely helpful and knowledgeable.
Amazing customer service! Forrest and Jesse were magnificent and so helpful! We love our new couch!
Brian was great, really patient and knowledgeable, best sales representative I have met.
Sean was great help, showing me a bunch of items in my range and helping me with financing. Great store!
David was awesome and a huge help! We found the perfect furniture for our needs and that matched the style we were looking for as well. Highly recommend you visit this store and ask for David!
Just got dinning set and king set in bedroom with all nice helpful from Emily seller . She is awesome at her job. Hightly recommended !
Thanks Brian for price matching our outdoor set!
Emily was awesome!! Helped me get a great deal!!!
Brad at the Brook Highland (Birmingham) location was very helpful listened to my needs. It’s refreshing to shop and have someone that is responsive and help point out features that fit my life Quality of furniture and prices extremely reasonable. Will definitely be back!
This store is amazing! I had a fabulous experience with Marie. She gave me some great decorating ideas and helped me choose the perfect kitchen set and the perfect color scheme! The store is also very neat and clean…..does not feel over whelming at all….overall wonderful experience!!
Forrest was extremely helpful! I wish I had more to buy but will definitely be back in the future to buy from him directly.
Sean was great. Let me take my time to make a decision on a new sectional and was very helpful when I had questions.
Sean was great. Very knowledgeable and concerned to make sure I was satisfied
𝚃𝚎𝚛𝚛𝚒 𝙶𝚛𝚢𝚍𝚎𝚛 𝚠𝚊𝚜 𝚟𝚎𝚛𝚢 𝚑𝚎𝚕𝚙𝚏𝚞𝚕 . 𝚆𝚒𝚕𝚕 𝚍𝚎𝚏𝚒𝚗𝚒𝚝𝚎𝚕𝚢 𝚜𝚑𝚘𝚙 𝚊𝚐𝚊𝚒𝚗 .
I recently purchased a dining room set from Ashley's Furniture on 280. My sales representative was Marie Liechty. I remember when I first entered to store she promptly spoke to me and asked me was there anything she could help with. I began to share with her what I was looking for. We quickly found a selection and purchased that day. But this is not where the story ends. After I recieved my beautiful tabel set, the set was too short for my 6'4 tall husband and we needed to exchange it out for something taller. I immediately reached back out to Marie and once again she and her team worked diligently so that I could make that exchange. I personally want to thank everyone who assist us with this effort: The General Manager, Kendrell, and of course Marie. My family and I are excited about receiving our new dining set. Again thank you!
Great service Mari was amazing and helped us get exactly what we wanted. I highly recommend this store
Wish I could give this place (and Brad, the person who helped us) 10 stars! My husband and I have been looking for a sectional for our house for over a year and stumbled upon the perfect one at Ashley’s, in Brook Highland. Brad was extremely helpful and made sure to do everything he could to take care of us and make it the best experience possible. Not only did he do his job well, but he went above and beyond to help us. I even texted him after hours (which I despise doing and I hate being *that* person) but he assured me that he was here to help at any time of the day, and he was happy to help. He helped us get our protection plan all set up (even though I accidentally waited too late in the day before delivery to set it up- hence the late evening text). He worked for hours the day of delivery to make sure we were able to have that protection plan. Honestly, I just can’t express my gratitude to him, and to this location, enough. Talk about amazing customer service! I will be coming back here in the future, for sure. Thank you again Ashley’s, in Brook Highland! Huge shoutout to Brad, as well, for providing the most pleasurable furniture shopping experience we’ve had and for providing the best customer service! I will definitely be spreading the word to my friends and family!
Horrible customer service and they do not even care. If you look at the customer ratings for the stores owned by this group in AL, they all are low ratings with many complaints. We paid for delivery and set up and then the guys did not set up the headboard or deliver to the correct house but the CEO does not find the need to refund the amount paid for this service. I would stay away from Ashley and use a more reputable company!!
Mari at the Ashley Store on 280 is the best sales person we’ve had out of all the furniture stores we have visited! Ask for her when you go and you won’t be disappointed! The store manager is stellar as well! Thank You Ashley Furniture!!!!!
Great service. Jesse gave us a great deal!
Friendly staff! Swift with help. Very patient as we wandered. Helped with a repair, a new order, and accessories! We will definitely be back!
Beautiful things. Kind staff. Pleasant atmosphere. Very helpful. I will be coming here to shop again. Terri showed me the Purple Mattress and I fell in love!
Awesome customer service, friendly, and personable. Very helpful & answered all my questions
Marie at Ashley Brook Highlands was so Helpful and patient while we made our selection! She was very professional and knowledgeable!!
Emily & Forrest did an amazing job helping me find new furniture for my home!! So greatly appreciated!!
I stopped by this store on my way home. Looking for a dining room suit. I was immediately greeted by a salesperson Terri she was the sweetest woman I’ve met in a long time. And so very knowledgeable about all the products. I would most definitely recommend her to everyone. Thanks for being such a sweetie..💕💕💕
I had a delightful experience at Ashley’s Furniture on 280. My sales rep Terri was very patient and professional. I was so impressed that she remembered my name from my last visit. I valued her decorating and color coordinating skills. I am excited to see our new pieces in our new home.
I went in to by a recliner on Friday that had a remote because of shoulder replacement surgery. Was told it would be delivered the following Tuesday. Got a call on Saturday from the salesperson that is couldn't be delivered until Thursday, almost a week later. I needed the chair on Tuesday because I have to sleep in a recliner. I then called Jesse, the store manager and he told me they had promised the Tuesday delivery and he would have the warehouse deliver on Tuesday all he had to do was sign off on it. Talked to warehouse today, Tuesday, and was told delivery would be Thursday. They lie to you just to keep you happy. If I didn't have to go out and search for another chair I would have cancelled the sale. Bad customer service!!
My roommate and I went in to buy a new couch for our apartment and not only did we leave with a beautiful new piece, but we had the best experience! David was so kind and so patient in explaining the processes, pros and cons, and everything in between. Couldn’t recommend him or this AFHS location enough!
Very helpful and quick! Got exactly what I needed.
We had a great experience over there. Found everything what we were looking for, we saved a lot in our chairs !!!!
I had a great experience at Ashley’s furniture home store today. Forrest was super helpful and answered any questions and concerns I had. Would recommend!
We worked with Brian and he got us a great deal on a table and some stools. Very nice and friendly. I would highly recommend Ashley Furniture and Brian the sales associate.
Ms.Terri was very helpful and very thorough about the whole process!! Very happy with my experience here!
Comfortable
Emily provided exceptional service! Would recommend this location
Emily Wells was very informative and pleasure to work with!
Brad was a great help
Love this Ashley store 5287 US Hwy 280 - store is beautiful and Marie is an awesome sales person! We will be back again- Bed set and maybe incredible and beautiful and our couch super comfy and fits perfect in our little home. if you have any furniture needs or decor you need to check this new Ashley location out :-)
First time in the store and I will definitely be back! Terri did an outstanding job answering all my question/concerns.
We were helped by Terry today, she was great. Good experience and will be back for future purchases.
Brad was great to work with. He helped get us a great deal on the best sofa & loveseat we found in Birmingham. We looked at a lot of places and were happiest with the product and service at Ashley.
David helped me today with some new bar stools and did a great job! Very professional and polite and got us taken care of. Thank you so much David for your help and we will be back!
I had the best experience purchasing a new couch from this Ashley location! Brad was an absolute joy to work with. He answered all of my questions and never made me feel pressured to buy. I will definitely be returning here for any future furniture needs.
Sales Associate, Forrest, was very courteous, responsive, not pushy and truly listen to my needs, wants and concerns. He actually remembered me and the details of my visit from two months ago the minute I walked in the door. When he says he remembers you, he actully does. Will definately recommend Forrest at Ashley, Hwy 280, AL for you furniture needs
I loved my experience at Ashley today, I found many options to choose from and Terri was amazing, a huge help. I’d highly recommend!
David took great care of us with all we needed. Hardest working man at Ashley Furniture. We will come again when we need more furniture.
We had a great experience today! Brad took all the time we needed to help us find living room and bedroom furniture! The selection at the store is rather large. The 280 store did NOT disappoint!
Brad we excellent helping us pick out new furniture for our kids :)
David helped us and got us exactly what we wanted! Awesome
Great experience. Terri was such a wonderful help!
Terri was wonderful with meeting our needs and helping us find exactly what we wanted and getting delivered.
Terri was excellent and I’ve left extremely satisfied! :)
Great shopping experience and lots of help! I recommend shopping here for great prices and great furniture.
We had a great experience when buying our kitchen table. Marie was fantastic and answered all of our questions. Highly recommend checking out this beautiful store!
Great experience! I came in with a specific couch in mind. David was able to guide me through the process of finding the exact couch for my new place. Very nice, professional, and generous staff! Would recommend purchasing furniture from this location to everyone.
Worked with Terri at Brookhighland location. She was great and very knowledgeable about the mattresses
Worked with Marie …very helpful and pleasant!
We worked with Emily and had an awesome experience. She was super helpful, quick to respond, knowledgeable and easy to work with. We will absolutely be returning to work with her.
Emily and Forrest did a great job helping me find a new headboard!
Brad was a pleasure to work with and made purchasing super easy. He even communicated while sick at home. Customer service gets n A+
We had a wonderful experience today with Forrest at the 280 location. We will definitely go back. Everyone was very friendly and not pushy.
Very helpful and thorough-easy experience!
Brad was super helpful!
Terri was amazing and helped us with our purchase. She was thorough and very helpful, even great with the kids! We look forward to great sleep with our new mattress.
Very helpful.
Jesse was fantastic helping us with our couch purchase and extremely welcoming
If you go in to Ashley furniture store..ask for Marie... she will help you find exactly what you want!!
Marie is extremely helpful! We had a wonderful experience at this location. I would encourage others to shop here.
Marie at Brook Highland store was very personable and helpful!
Great service from Marie! She was extremely helpful and accommodating. The customization options were flexible and helped build our perfect dining table!
Terri was exceptional! Go see her!!
Araya gave great customer service! Came in about a month and a half ago and was undecided. She said she would give me a call closer to when I needed my couch and she did exactly that!
I knew what I was wanting prior to calling, I spoke with Brad and he was able to make my deal is less than an hour! I would highly recommend this store and would definitely ask for Brad. Very pleased with my experience
Great selection. Forrest was super friendly and helped me find exactly what I was looking for.
Lovely store with tons of choices. Staff is super helpful!!!
Brad was very helpful. He matched the online price and scheduled same day pickup from the warehouse. Great service!
I wasn’t really sure what I was looking for but Terri took the time to help me find it. I didn’t buy today but if I do decide to to than I’ll definitely be back for her help!
Brad was awesome!! Very helpful!
Great shopping experience at Ashley Furniture with Marie. Thanks!
I was on a time crunch to find an electric recliner or love seat (due to surgery) and Terri Gryder saved me SO much time by sending me photos and working with me online to complete the purchase. 100% satisfied and would highly recommend Terri at Ashley on 280.
Terri was such a great help to us. Such a bright personality and went above and beyond. Great experience
Excellent service. Araya was very knowledgeable and was not overbearing. She got us exactly what we needed. Pleasant experience!
Awesome experience and great deals!
These folks were fantastic! We came in just before closing and they patiently answered all of our questions. We got a great deal on just what we wanted and there was no reason to look any further. No pressure applied on their part and we were very happy with the purchase.
Wonderful costumer service!
Forrest gave me a great deal on a new dining set and some nightstands. He was very polite and nice while we were processing everything as well ! I definitely recommend working with him !
Great selection. Forest was no pressure and easy to work with. Finally found a couch we love!
Terri was awesome and provided the best service. No pressure and listened to our needs! Ask for Terri!
Kendrell was super helpful and got us a good deal on a sectional and bed
Brad was great! Love this store! Will definitely be back for a kitchen set soon!
Antonius met us at the door and helped us find what we were looking for and we ended up getting 2 beds. Find him when you visit
Thank you for making our purchase simple. We knew what we wanted when we came. You made the sale easy and matched the price as well. Appreciate Antonius helping us as well as Jesse helping complete the sale. Great job and thank you.
Today my wife and I came into Ashley furniture store for a mattress and received amazing service from Kendrell. He was so knowledgeable about the subtle differences between the Tempur-Pedic mattresses. We purchased one and look forward to it being delivered. 5 out of 5 service and Highly recommended!!
Bought a Stoneland reclining power sofa during the black Friday sale. We saved a lot of money because of this. Forrest was a great help.
Excellent service!
I was greeted at he door by Terri. She was very informative and knowledgeable. She was eager to assist me with all of my questions. She was very patient and helpful. She made my visit worth the miles that I traveled. I will be back very soon!
Marie and kendrell were excellent. Very professional, knowledgeable and helpful. I will be back.
Really nice store and customer services. Forrest was a really good with helping us
Customer service was beyond satisfactory. Specifically, Antonius, our sales person was superb. He was extremely knowledgeable, accommodating, & professional. The same can be said about Jesse, the store manager. Wonderfully pleasant experience!
Forrest was amazing salesperson. Very satisfied with the purchase experience.
Araya was super helpful and listened to what we wanted.
They were very helpful and not pushy at all! Forrest was especially helpful!
Kendrell Pettway was great help. Patient and knowledgeable.
Marie was very helpful, not pushy, and got us exactly what we needed at the best price possible.
Very pleasant
Kendall provided excellent service. Enjoyable experience purchasing living room furniture.
Beautiful store! Araya was very knowledgeable and helpful!
Very nice store and nice furniture.
The store looks great! They have a wonderful selection and the employees are extremely nice and helpful!
Forrest was super helpful and was able to get me a great price on new bedroom furniture! Great experience!
Great selection!
Brad is the best! Very knowledgeable and helpful. Not pushy like most sales people. It's like shopping with someone who actually cares. Would highly recommend!
Good, quick, and nice people
Brad was very helpful and did everything he could to help us, give him a raise 😁
Very helpful and accommodating!
Mali was very knowledgeable and very helpful in my process to buy my dream sofa. She even wished me a "happy birthday " with a hug at the end of my purchase.
Very helpful and friendly associates!
Marie was nice and friendly.
Wonderful experience! Great Service!
My experience here was amazing. Forrest, one of the representatives I worked with, was incredibly kind and made the experience buying a couch super easy. Araya is another representative who helped me a lot. I high recommend coming to this store for your furniture needs.
Helpful, friendly and great customer service
Very great service. Forrest helped me purchase a rug and a coffee table. He was very nice and professional
Forrest was very helpful and he was able to provide all the information needed far as the financial plan’s available. He also helped me find exactly what I was looking for.
Friendly service, eager to answer any questions, works well with the customer and any budget.
Marie was so helpful.
Kind, patient, knowledgeable Clean store with professional sales people
Amazing store with a great, helpful and friendly staff!
Ashley Furniture is a great store with many options. Honestly it was a little overwhelming when I walked in. That was until Forrest came and assisted me in picking out the perfect pieces for my house! An overwhelming task turned into a simple one with the help of Forrest. I’ll definitely be back.
Brad was amazing and answered all my question. Very knowledgeable and what he didn't know he found out for me quickly. I came out with a great set I liked and I'll be telling my friends and family about y'all.
I had an amazing experience with Forrest while I was at the store. I’m renovating our house and was shopping around to find the best deal for us. He was so pleasant and helpful and explained all our options for our living room, den and bedrooms we want to replace. Not over whelming like most salesman and he went above and beyond for our needs. I will be doing business at your store.
Excellent service. Very friendly employees. Beautiful furnishings.
Great service
Great experience!
Great experience!! Brad was great!
Great service and selection. I'm so glad to have a new furniture option on 280.
Had a great experience and Forrest was very helpful. He assisted me with buying a new King side bed frame. Store is very clean, great music and my overall experience was great
Great experience. Got lots of help from Marie!
We have been in this store twice since opening and we have had great experiences both times. Staff are not overbearing, but are extremely helpful. Their furniture choices are extremely vast, they even pair the color choices in the same setting so that you can easily see your options. They will work with you on prices, and be honest with you about what will work best for you in your space. I highly recommend visiting this new location. Kendrell assisted us and was great! Definitely worth the trip!
This new store is beautiful! I love everything I’m seeing but settled on the perfect new sofa today. Jesse was super helpful and I really appreciated his help today. Highly recommend stopping in to see this inventory if you’re in the market for new furniture or home pieces!!
The Store Manager Jesse and his team were amazing. He provided us everything we needed. He was genuinely interested in making sure we got into something we were really going to love forever! The new store looks great as well as very CLEAN and I wouldn't give anyone else my business in town after going into the new Ashley here on 280!
Brad W. Is awesome he got us an amazing price for a wonderful piece of furniture that exceeded our needs. Go directly to him if you want the best deal and service!
Brad W. Was awesome!!
The new store is amazing, so many different options to look at and everything is very good quality. Marie was wonderful and very knowledgeable about all of our questions. We will be back for sure!
I absolutely love the Brook Highland team! They care about their customers and about finding the best options for each guest within their unique budget and lifestyle.
Thanks James for delivering superb service and displaying great patience!!!! Great Job!!
Beautiful new store!!! So fresh and bright. Brad was very helpful and Bruce (sales manager) was just AMAZING!!!
Fantastic and helpful staff. Brad and Bruce were great.
Bruce and Brad are great
Beautiful store and loved Brad! Thank you!
Great experience all around!
My experience at Ashley was very pleasant and stress free. They have a wide selection of quality furniture. Brad was very knowledgable and was able to answer all of my questions, which helped me choose the furniture that best suited my needs. He explained the different options available and worked to get the best deal. The delivery went very smoothly and quickly. I am very pleased with the final outcome.
The store is beautiful! We were treated with respect, and they did everything the could to make it as easy as possible on us. Gave us a good deal on bundling, and walked out feeling good about our purchase and experience. Can’t wait for our new furniture to come! 🥰
Brad is an amazing salesman! He was extremely helpful and answered all of our questions! Will definitely shop here in the future
Beautiful store.
James, Danielle & Jesse were all very helpful and patient. I really appreciate their personalities and evident integrity! This company & new location will do well. I fully recommend buying from them!!!
I was greet at the door, saleman was for nice
Brad and Jesse did a fantastic job with helping me pick out furniture and get it financed. Highly recommended!!!
Fabulous experience!! Danielle is amazing and was so helpful!! Definitely recommend!!!
Omg! Bruce is amazing! Make sure you ask for him! The new store is gorgeous and the offerings are better than I’ve seen in other stores in the area. Rooms to Go had trash furniture and did not look like the catalogue! I was so pleased with how the inventory matched the website! I walked in and Bruce, the sales manager, greeted me immediately and made me feel at home. If I could give 11 stars, I would.
April is amazing! Very helpful.
I just want to say that this is an awesome and amazing place to shop for any of your furniture needs. The staff is amazing and if you want the best salesman talk to Bruce
Great service !!!
Very good selection. Helpful salespeople. Not pushy at all.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
