Ashley Store | Dothan, AL 36303

Great furniture and customer service.

Natalia

Natalia was AMAZING! She is SUPER helpful and explained everything we needed to know plus more. I would buy furniture from Natalia every time we need something. Impressed!

Natalia was extremely knowledgeable and gave her honest opinion about everything in question. Because of her, we were able to buy great furniture while also understanding the quality we were buying.

This was the best experience ever! Clifton our store salesman was super patient and an overall joy! He offered great suggestions and was super kind!! Best services I’ve had in a while!! He made this experience one to remember and we are so thankful!!!! We will definitely be back again!!!

Natalia was great!

Natalia was so helpful while we were in the store. Her knowledge and suggestions made our shopping a breeze! I couldn’t recommend this store and Natalia enough!

Natalia was fantastic. She was very helpful and accommodating. She had answers for all of our questions. Very thorough. She made our experience and shopping easy and painless!

Natalia deserves an all time reward! Great service,great attitude,and great with direction!!! Great experience here at Ashley in Dothan !

Natalia was amazing in knowing what furniture would fit my family best. I went in thinking I wanted something and she helped me choose the best sectional. If you need any help in finding the PERFECT match for your Home go to Natalia. SHE KNOWS HER STUFF!!!!!!

Natalia wow was a light from the time we walked through the door, very knowledgeable with the products the spirit of and angle, didn't force anything on you she listen and deliver all questions answered. I know who I'll be looking for on my next visit....Thank you for such a nice visit.

Welcomed me when I came in. Friendly, helpful, and knowledge staff. I have Ashley furniture for 20 years. Still have most of it. I found exactly what I like. A large show room with many color choices, made to order. Great suggestions and advice. I will be back soon.

Natalia was a complete pleasure to work with. She was very helpful and directed us to look at exactly what we needed. Very personable and knowledgeable about the furniture you would be purchasing and you felt like you could trust her.

We were so happy when we bought our bedroom suite, and super happy when they said it was to be delivered in 1-3 weeks. That was the start of July. We are now on September 20th and I just received the furniture. Every time you get someone on the phone they are complete jerks. I had one lady hang up the phone on me. I will NEVER buy from this place again, and I still have to buy more furniture for our new home. I regret walking into this store, so take this into mind. You won’t receive good customer service or your product in time.

Natalia wonderful service ,better then anyone around

Natalia was so helpful! She went above and beyond to ensure my friend Bryan got the dining room set that suits his needs. The transaction was very easy and we are so happy we used her professional services and purchased from Ashley M. Williams Abbeville

Natalia was amazing... very good assistance

Natalia was very helpful, and asked the right questions to help us find the right furniture. She was patient and very knowledgeable. We were able to choose a bedroom suite, mattress, finance options within an hour. And we had no idea where to start. Very impressed, and I highly recommend Natalia.

Natalia is amazing! Within minutes she found the perfect recliner for me. I highly recommend you ask for her when at the Dothan store.

I had a wonderful experience with Ashley store today. Natalia, thank you so much for your help and assistance. You have make it easy for us.

Natalia was awesome! She is so kind informative and very professional. Thank you !

Natalia was wonderful! She was super helpful and patient. Thanks so much for all of your help!

Natalia was very helpful was a delightful person to work with I am very grateful for someone that was willing to give just right amount of help and get me to my goal and purchase! She is a real blessing

Natalia was fabulous! She helped put me in the right direction for what I was looking for, but gave me space to look around. When I did find something, she was great about, making me feel comfortable to really sit down, lay down, and try to experience what this piece would be like in my house. The financing process was also very easy. I’m excited for my new living room set!

Natalia was so very knowledgeable and made finding our living room furniture such a breeze. She was absolutely the best person to help us get furniture which have not gotten in 21 years. She definitely helped us know all the options we had and went around the store to put all the pieces together so we could get the best idea of what our living room will look like. We have other rooms and we will definitely be coming back to buy from her! Also, we will be spreading the word to other people to go ask for Natalia for all their furniture needs.

Great customer service and some great deals. Renee was excellent and extremely patient. A great asset to Ashley's!

We just purchased a Sealy posturepedic mattress and Ashley power base from Natalia. She was so knowledgeable and let us try everything. She took lots of time with us and made us feel very comfortable. We feel like we have made a new friend with Natalia and plan to go back to see her again soon at Ashley.

Katrenia was very polite and ready to help. I was just browsing and not pressured to buy anything. Left buying a bedroom suit with mattresses and a loveseat.

One of the best furniture stores in Dothan! I visited this location a couple weeks ago and the customer service is top tier. Katrenia was so helpful and patient. She had the best customer service. The Manager Tameka literally goes the extra mile to make sure your order is exactly what you need. Thank you both for your awesome customer service and keeping in touch with me in regards to my order. -Jakira 😊

Natalia is awesome! She was very helpful with her talent and time. She shared many ideas and lots of options. Please ask for Natalia when you visit Ashley Furniture in Dothan.

Natalie, very friendly, great service

Natalia

We were in Ashley today and Natalia was so very helpful! She explained everything to us and listened to our needs. We went in looking for a couch and ended up with the best bed and couch! If you are looking go in and ask for Natalia.

we have purchased several Ashley items over the years, always found something to buy, except this time.. we looked for a power loveseat and just couldn't find anything comfortable this trip. The staff were friendly and helpful. Stop by and check it out if you need some furniture.

Natalia was awesome, friendly and knew what she was doing .I loved the experience. I will definitely recommend ashley furniture.

Natalia greeted us walking in the door and took care of us all the way from picking out furniture to purchasing and setting up delivery. She is very personable, helpful and funny!!!

Natalia was very helpful. She went above and beyond. She is excellent at what she does and she made my visit a absolute pleasure.

Natalia. Very nice and efficient. Was not hard process!!

Natalia assisted us with picking out the perfect sleeper sofa for our home office. Her expertise was extremely helpful in helping us understand what furniture will fit in our area as well as ensuring it will fit through the required route through the house.

Very nice and knowledgeable

The customer service was by far the best I've ever had. Natalia was very kind and courteous and I received my new sofa within a week. Delivery was very quick and even hours earlier than what I was told. They were very nice and efficient also. Thank You Natalia and Ashley Furniture of Dothan. I will be back!

We had such great experience shopping at Ashley …Our Home Furnishing Consultant Katrenia Brundidge was such a sweetheart and very knowledgeable and friendly…..Thank you Katerina for such a great experience….

We had a wonderful & pleasant experience with Natalia at the Dothan Ashley store. She was kind, courteous and very knowledgeable about our purchase. Thank you Natalia!

Natalia helped us pick out a new living room suit!! She was very professional and friendly! I would recommend to everyone to go see Natalia!! She truly is great at her job!! Thank you!!!

Natalia was hands down the best sales person I have had the pleasure of doing business with she was very knowledgeable and answered every question we had she also was just all around a very kind and easy going person we will definitely be going back to her for all of our future furniture needs!!

Natalia, was absolutely amazing explained everything an answered all our questions. Would recommend her to anyone wanting to use Ashley furniture.

Natalia was super helpful and friendly.

Natalia was very informative and helpful with our purchase. We will be back to see her!

Natalia was absolutely excellent! Super helpful! I'll definitely be coming back for anything else we need!

Had a great experience today at Ashley Furniture! The woman who helped us today, Natalia, was extremely knowledgeable about all of the different aspects on the furniture. She was so sweet and extremely helpful in finding us the couch that was right for us!

Natalia was wonderful and knowledgeable and excellent! She took wonderful care of us!!!

Natalia is AMAZING!! My mom, aunt, nana, and myself have been buying from here for a long time and she is always a great helper!! She will never let you down!!

Katrenia Brundidge was amazing! She was very patient and helpful. I was able to browse and find exactly what I needed for my new home.

Natalia did a great job helping us pick out our two new couches. The best service!

Natalia was wonderful and really looked out for us!

Natalia was incredible in helping us find the perfect couch for our home! We are so happy!

I bought a new couch at the Dothan store and had such a wonderful experience. Dana, my salesperson was so helpful and was patient with my indecisiveness. My couch was delivered in very timely matter. Unfortunately a little problem was noticed after the delivery. I contacted Dana and she forwarded me to the service department. Ashley's team helped fix the problem and I'm now receiving a replacement part. What great service! Name drop, Dedra from service department was very helpful too. Thank you all. CH

Natalia she was extremely nice and courtesy will definitely buy again.

Natalia was very helpful today, first time buying furniture and made it very smooth for me!

I made a purchase from your Dothan store on Thursday, May 30, 2024. I had a great experience and great customer service. An employee, Natalia, helped me as soon as I walked in the door. She knew exactly what I was looking for and helped me piece the set together. I was in and out without any waste of time. The customer care service made the purchase simple, fast, and easy.

Natalia was so very helpful and answered every question. She is very knowledgeable about everything that we asked about in the store.

Natalia is a great salesperson. She is so friendly and helpful. She answered all of my questions and explained different options.

I recently had the pleasure of working with Natalia at Ashley Furniture in Dothan, and I couldn’t be happier with the service she provided. From the moment I walked in, Natalia greeted me warmly and listened attentively to my needs. She was incredibly knowledgeable about the products and helped me find exactly what I was looking for within my budget. Her friendly demeanor and professionalism made the entire shopping experience enjoyable. I highly recommend Natalia to anyone in need of furniture expertise at Ashley Furniture in Dothan!

I had a horrible experience with Ashley store furniture very bad quality I received of my sectional sofa I receive a broken piece call guardian to fix it they refused it and also the store refuses to fix aswell. I had a horrible experience with Natalia when purchasing in store we let her know we would look at some more furniture because we didn’t feel secure with buying this sectional but we felt pressured by her. She said it was a 4 recliner and recibe 3 recliner came in and talk to her and she just said we had to paid for an extra one. She said we had cleaning service for cleaning the sectional and she lied.

I had a great experience shopping at Ashley furniture in Dothan. My salesperson Dana was very helpful and very knowledgeable , and I’m very excited to see my new living room set

My husband and I have been looking to upgrade our bedroom furniture. We've been all over Dothan looking for the perfect piece. We stopped in today just to look and Natalia worked her magic and found us the perfect set and sold us on a new fancy Tempurpedic mattress. If you're looking for someone to listen to you and explain the difference in pieces of furniture and mattresses go ask for Natalia!

Natalia was wonderful! She was so knowledgeable and knew exactly what we would like after spending just a few minutes with us! If you need furniture, go see her at Ashley Furniture!!

Natalia was absolutely amazing. She provided help every step of the way. When my husband and I were at odds she help narrow us down to a great decision. We were able to decide on a beautiful sectional, a dinning table and a rug. Both her and the store manger even doubled as our babysitter while we shopped. I can’t wait to go back for the rest of our home.

Natalia is lovely. Best customer service ever! She was not overbearing when we were looking for items. She would check in every now and then. Overall, my experience was great. I walked with something for every room! Usually I dread coming to a furniture store, but this was not the case.

Natalia is wonderful!! I’ve been coming back for years just to work with her! Personal and patient. Able to answer all my questions.

Natalia Very nice job

Natalia Proell was very professional, informative about the furniture and helpful! Helped us pick out a couch and the best mattress we ever!

Natalia what a wonderful experience shopping. She made me feel like family. Thank you Ashley

Natalia was very friendly,helpful and she was funny.

Wonderful service

Dothan store has great people.. Make sure to read the fine print when buying furniture once it's in your house for 3 days they will not take it back no matter the problem. Bridgett in the warranty dept has the worst attitude also get warranty or you are out of luck with problems be going since 01/ 24 until present waiting. Please people that know me don't buy from Ashley Furniture. I have never been done so wrongly.

Natalia was great

Natalia was very helpful and knowledgeable. I will definitely use her for any other furniture needs.

Natalia was so helpful! She took the time to walk me through my purchase which was great. She is very knowledgeable!

Natalia was very knowledgeable and helpful in purchasing the right mattress for my daughter!

The couch we bought is very comfortable other than the fact it was damaged when we bought it and nobody made us aware of that

Natalia was very nice and Perfessional I recommend her in the future to family and friends

Natalia greeted us at the front door and allowed us to look at the furniture without hovering over us. When we were ready, she answered all of our questions and went the extra mile to help us match couches with different chairs. She showed us how to work the mechanisms of the reclining couches, how not only the foot rest moved, but also the headrest, the different fabrics by sight and touch, etc. The first exceptional furniture shopping experience we have ever had. Did Natalia get the sale? Absolutely! When you visit Ashley Furniture, ask for Natalia when you walk through the door.

Natalia was super friendly and helpful! She was very helpful in guiding me to find what I liked. She is very knowledgeable about all of the products they offer and helped me make sure I was picking the best items.

Natalia, was super friendly and professional. She frequently checked on me and answered all my questions. She created a pleasant experience.

Ashley of Dothan has a good variety of quality furniture and a friendly staff - thanks to Katrenia for asking me to visit the store for a great deal.

Natalia was the best consultant at Ashley's furniture. She helped us with purchasing a recliner. She was very sweet and kind. She has the best personality for the business she's in. We will definitely shop with her again in the future.

Natalia was great, very helpful and nice. We shopped around for a while and never felt pressured, but she made sure to tell us we could ask her any questions. We scored a great deal and bought a nice living room.

Natalia great customer service will definitely ask for her again!!!!!!

Natalia was very professional and helpful in narrowing down the sofa/loveseat that fit my style!

Natalia is so AMAZING!!!! She made my experience with Ashley Furniture the best I have ever had in any furniture store. She is super sweet, friendly and helpful!! I will always do business with her!!!

My husband and I went to Ashley’s looking for bar stools and ended up buying a sectional and couch instead with the help of our extremely helpful sales person Natalia. She was super friendly and very knowledgeable of the furniture. We will definitely be back for the bar stools.

The buying experience was great the sales team was great. However I've been calling the store for 4hrs and the line is constantly busy. The corporate number is useless the person Chris who answered the phone didn't know how to get ahold of a supervisor so they could email, call or text the store manager to make them aware of the issue. I am driving over an hour now to cancel the order and buy from a competitor.

Natalia, was our sales lady today. She was very professional and knowledgeable.

Natalia very helpful everything was explained perfectly,definitely recommend her

Very great ! Really informative!

Natalia was so amazing to work with. She is extremely knowledgeable and knew exactly which sectional would work for the size and shape of our living room. My husband and I will never furniture shop with anyone else.

Natalia was very helpful. Extremely friendly. Great experience!!

I had the most patient and helpful experience from Katrina at the Dothan location. She answered questions, followed up with me and I left happy, satisfied and with a smile! The entire staff was just as helpful even though Katrina was my person… they all pitched in to answer questions or help find what I needed. What an amazing team…Thank you ALL for such a wonderful experience!

Should have made Ashley our first stop of the day! Natalia was absolutely wonderful! She greeted us, directed up straight ti what we were looking for and gave us excellent advise and knew her facts about everything we asked! She was super helpful and made us feel right at home! Fantastic experience!

My wife, son and I had Natalia as our sales lady today, 2/25/2024. She was AWESOME! She was friendly, outgoing, knowledgeable, patient and much more! She was able to answer our questions and give us peace of mind in our purchase. She is a NO PRESSURE sales lady. This was our first time in an Ashley furniture store and with the experience we had with Natalia, it will most likely be the first of many. Provided we have good service with our purchase, we will be back for other purchases in the future. Thanks Natalia for making our first experience a wonderful one!!

Natalia was so easy to work with and was very knowledgeable about everything. I am so thankful I had the opportunity to work with her. Make sure you ask for Natalia when you go to Ashley! She is the BEST!

Had different varieties of the furniture that I needed also could show me different color varieties of the same furniture my salesperson Elizabeth was very helpful and I look forward to doing business with them again. However, my furniture is not been delivered yet and I may come back to this if there's any problem but so far everything's great

Natalia is a great sales person. We have bought several pieces of the past few years. Very knowledgeable and has a great personality. Also very friendly and helpful. Always a good experience with her.

Natalia is the best! So knowledgeable of the products Ashley sells. I purchased everything I came for at great prices. I will be going back to see Natalia when I need furniture. Great personality. She needs a raise!

Natalia gave 150%, did meet and greet, asked what we were interested in, showed the products. Gave a very satisfying, how to use, warranty, financial options available and how to care for the product. Natalia has the best knowledge of the product and definitely knows how to sell Ashley products by better informing the customer of options and also suggestions on any product that would be about the same if unavailable or time constraints were an issue. Great service. Yes the product was purchased. Thank you Natalia

Natalia was very impressive and helpful! She answered all of our questions and is top tier in her profession. So glad to have her help with our purchase today.

Natalia is amazing! She has great customer service and was patient with me deciding which mattress to go with. Highly recommend!

Natalia was a wonderful salesperson while we were in the store today! She was willing to listen to our concerns and give great suggestions. We didn’t plan on making a purchase but with Natalia’s help, we found the perfect living room furniture.

Natalia is a great rep for ashley furniture. We have purchased a few things from the Dothan store and she makes it fun. She really knows her stuff when it comes to all things furniture buying and decorating. We will be back for sure. Thanks N for a great experience.

Natalia was so sweet! She was so helpful helping us find our couch. We didn't feel pressured like some places make you feel.

We recently purchased a bed for my son and a mattress, we had a great experience with Ashley furniture in Dothan! Saje helped us find everything we were looking for and more, she was very knowledgeable and helpful! Answering every question I had! Definitely recommend her and Ashley furniture !

Natalia, was extremely helpful and made my experience very enjoyable.

Great floor room and service. Great drivers and set up team. Wonderful quality.

Had a great experience at Ashley Furniture in Dothan! Even if you live closer to another location, Dothan is the one to go to! Kyneshia is the best! She’s so personable and knowledgeable. Will definitely return for all of my furniture needs.

We do not recommend this store--they will not stand behind their warranty. Poorly made couch & chair..bought Guardian 5 yr warranty & they won't cover the problem either.The manager Grady would not even talk with me when I called.Once you have made the purchase--they are done with you, even though they say customers are important to them.(I had to do a star rating to post--I would give them a - 0)

Natalia experienced and very polite I got the furniture I needed , thanks !

We worked with Katrenia and she was superb! Efficient and friendly!

Natalia was superb!! Excellent customer service! Friendly and knowledge!!

Saje helped my daughter, Tara and I choose a super comfortable, Next-Gen DuraPella Power Recliner. Saje knows well the important quality and design elements of the Ashley Store inventory. Her vast knowledge of fabric upholstery, ergonomics and lumbar support greatly assisted in making this purchase. I am grateful for her expertise and look forward to returning for future purchases. The beautiful recliner was delivered and assembled one week from purchase by three courteous gentlemen who were kind and efficient. I am grateful.

Natalia greeted us with a smile as soon as we walked in. She was dressed so professional and the atmosphere of the store made us feel welcome. Looking back they were making sale price which was actually real price. If you look on reviews on there page or do ur research u will see Ashley’s has actually been sued quite a bit for this. I bought in feb. they told me it was top of line resisted stains well they were told I was in my recliner on a heating pad almost 19 to 20 hours a day could it resist. They swore it could even the manager it was the greatest newest material nothing could mess it up. Well a little yellow stain showed up I called for someone to fix took a month but my seat cover finally got here 2 months later I ask I why it hadn’t been repaired by this time heating pad had burned hole in it. They said work order showed completed so I had to place another bc no one had been here the guy had called at 430 one afternoon and ask to come between 8-11 the next morning I told him I had appt with wound care. Well he comes out to fix finally and said something was wrong with the mechanism he didn’t let recliners up and down all he did was glance at it and take pic of burn and say he would cover when he put mechanism in that was soposssed to take a few days took 3 weeks still no date when there coming to fix. Now I paid $2000 for a couch $2000 for a love seat and $1000 for a warranty. The warranty kicked in after Ashley’s one year. Joke. They have sent me the cover and mechanism and now tell me I willl have to pay to have seat covered. Or call guardian the warranty company well Ashley already paid for supplies. But guardian is sopossed to fix. Ashley is a joke I wouldn’t buy a throw pillow from them ever again. Be cautious before u fall into there trap the manager was talking to me and in mid conversation says Ashley I got to go I got and emergency inside the store I got a go got to go call u back click

Natalia was very kind and fulfilled all my need and she waited on me, she was excited to meet all my needs

Natalia Was great she made sure i got exactly what i wanted. And ws able to keep me right under my budget. She was such a sweetheart as well. Ask for Natalia. ADDITION: The in store service was exception the only reason i edited my review was because of my delivery experience.They origionally had me scheduled for wenesday at 1pm through 4 pm i had made sure i was off work for these hours. I then get a text at 9:50am saying it will be delivered in an hour. I was stuck at work and luckily was able to leave and come back. Its unfortunate they dont take peoples life into consideration when it comes to delivery. They only deliver 1 day a week to my area and you cant pick a time frame they pick it for you and then its not guarenteed they abide by that time frame.

Natalia was a great help and went out of her to help me.

Natalia did a great job of showing me options of the furniture I was interested in. I left and came back a month later and ask for her because she did such a good job! Thanks Natalia for all your help!

Kyneshia Glover was our sales representative and was very patient and informative for us and made our experience as easy as possible!

Natalia was amazing, attentive, informative and she has such a pleasing personality! Go see her!

Natalia is the best. You tell her what you like and she will find it. She is very professional and kind. Super helpful and she breaks everything down for you. I wish I could give her 10 stars because she deserves it. 😊

Natalia was really helpful! She explained everything! I highly recommend coming here and asking for her help! I’m really satisfied with the service!

Natalia was great! Great overall experience!

Me and my wife went to ashley homestore in Dothan, AL looking for a living room set. We was greeted by a very nice employee named kyneshia and we did end up purchasing a loveseat and sofa. The store manager tameka helped us with everything we needed we did use progressive leasing and she helped us with the whole process. She was very professional and a pleasure to work with!! We will definitely be using them again. Highly recommended furniture store

I was greeted at the door by Kyneshia. She was nice and respectful and helped me find exactly what I needed. Kyneshia took the time to ask me questions to make sure I was happy with my mattress purchase. The whole crew was helpful and the experience was top notch overall. I will be back in the future.

Natalie was so friendly, welcoming and patient! We had an incredible experience shopping for our perfect dining set for our forever home. She made the process in store so easy and comfortable.

Natalia was great. Made me feel very welcome and comfortable the whole time. Great experience.

Had the absolute best experience, and had the best help!!

Easy buying experience! Ms. Elizabeth was awesome!

Our salesperson Natalia, was so friendly and knowledgeable. She helped us compare several options and we are so happy with our choice. This was our third visit and we are so grateful we got her walking through the door!

Natalia was the best! Very knowledgeable and helpful. Will definitely come back.

Natalia was awesome. She answered questions and took her time with us. A very classy lady with a lot of knowledge.

The Sales Representative was the worst! The customer service was Awful, the women who sold to me ran my credit after i proceeded to ask her if it was & she told me it wasn’t. She lied and told me it was a lease not only that she closed my already open lease just so she could run my credit without my permission & also had me open a lease with them. Then i bought a dresser on clearance & tried to return it just to be told i couldn’t return it because it was on clearance something that was not told to me before i bought the merchandise! TABRI MARSHELL is the women who sold to me name.

Just left Ashley and my Service was superb! Natalia was awesome! I was very pleased and impressed with her customer service and ability to listen to my needs and execute my vision. I would recommend Ashley Dothan to anyone.

Natalia was very professional and helpful with making our purchase. She was patient with our many questions and indecisiveness.

Natalia was great! She spent a lot of time with us explaining details and providing options. Would definitely recommend.

Kyneshia was extremely helpful and patient with our family. We were able to furnish our entire home with her help at a fantastic price. Cannot recommend her enough!

Natalia was amazing and very helpful. Got me in and out quick. Great services.

Elizabeth J. was a AMAZING!!! She made sure we got everything we wanted and needed!!!!

Natalia was the best salesperson I ever had ❤️❤️❤️

Love my dinette set!

Natalia was absolutely amazing! Me and my husband had the best furniture buying experience with her! She was so helpful and answered every question we had. She has definitely gained life long customers!

Natalia she was a ray of sunshine for us. Above and beyond helpful

My husband and I were helped by the most professional and knowledgeable consultant, Kyneshia Glover, while we described what we were trying to accomplish in our living room, she knew exactly how to direct us. We ended up purchasing the perfect pieces. I highly recommend working with Kyneshia when shopping at the Dothan store.

Natalia did a great job and we enjoyed the visit!!!

Natalia has great customer service we have been repeat customers for 2 years . We will be back .

Thank you so much for everything Natalia!!!! Great customer service!!! We will be back for more furniture!!!

Just purchased a living room suit, we will receive our furniture prior to the date we were giving. An awesome experience shopping at this location. Natalia was our sales person she had all the answers to my many questions. Sorry Natalia! She took us through the whole process step by step, was very friendly. Thank you for making the process easy!

Very nice people. Very quick in and out, done

Charles and Tabri were AMAZING!

Natalia very helpful and professional

Natalia made our buying experience absolutely painless! She is super nice and personable! GREAT sales person!!

Natalia made the buying experience wonderful

Kyneshia was awesome!! She was very helpful with setting up my order and delivery.

Go see Natalia! She is amazing and will help with anything you need.

Great experience! Elizabeth was fantastic, she listened to what we wanted. She put together a package for us, that fit us. Thank you

Natalia was absolutely amazing and took such fabulous care of us, greeted us with a smile and by the time we left we walked out with everything we wanted (and more!). We will definitely be returning to this store for anything that we may need in the future.

Natalia was absolutely wonderful with us the second we walked in the door. She answered any questions we had and we are leaving today very pleased. My wife and I would highly recommend coming here.

My review is mostly on Kynesha . She helped my elderly sister above and beyond finding chairs. My sister said she was very nice and didn't give you that " pressured " feel. She even sent me a text with pictures of things I was looking for. We are customers for life and Ashley has a great selection.

Natalia was the absolute sweetest! Extremely relatable, very informative and was an all around pleasure to work with ! Will be back again for sure !

Natalia was very very helpful and understanding, super thorough throughout the process and listened to every question and sincerely answered while also looking out for me will definitely be back.

Worked with Natalia she is great, wanted quick service, and got done in less than 30 minutes. We will be back to see her!

Great store, Kyneshia and Liz were great help in picking out my furniture, they gave realistic expectations on arrival and delivery.

Natalia was helpful, professional and very friendly. She helped us pick out a great recliner. We'd come back anytime

Natalia, is just as sweet and wonderful as her name sounds. Very informative but not pushy. 5stars+

The process was great! The living room suite I purchased...great quality. After I made my decision it took less than 20 minutes. The delivery guys were awesome!! Wish I had their names!

Kyneshia was awesome!! She was very informative on all of the pieces that we asked about! I wanted to buy everything that we touched, sat on and experienced!! I will definitely be coming back and telling everyone that wants or need any kind of furniture to come and see her! She’s was amazing!

Natalia was a very friendly kind and helpful person. I will definitely be back to Asley from the great service I received

Had such an amazing experience. Kyneshia was very helpful, professional, and friendly.

Natalia was so helpful!! She worked with me on everything and made me feel so good about our purchase of our new couch!! I would recommend seeing her if you need anything!! 😃

Natalia did a phenomenal job of helping us pick out the perfect couch for our home we recommend going to her every single time!

(Translated by Google) Run when you see this store and I'll tell you what happened to me. I bought a set of sofas, they arrived with a malfunction, the tips of the screws came out everywhere and the metal structure was destroyed. I think these sofas were taken from the garbage and they were given to me. brought to my house I have many photos to prove what I am saying (Original) Corran al ver esta tienda ya les cuento lo que me sucedio compre un juego de sofa llegaron con mal funcionamiento la punta de los tornillos salian por todas partes y la estructura de metal estaba destruida , creo que estos sofas los tomaron de la basura y me los llevaron a mi casa tengo muchas fotos para demostrar lo que estoy diciendo

Natalia has been good to us for many years. Excellent service!

Worked with Natalia - been working with her for years. Always goes above and beyond for us!

The Ashley delivery people arrived to deliver our new Ashley couch. They were very polite and set the box on my porch. I offered them a $20 tip each if they would set it in my living room. They politely declined saying they couldn't on drop-ship deliveries and they had gotten in trouble for doing it in the past. Very understandable and I was disappointed but not upset. Where it went bad was when they opened the doors to get in their truck they both burst into laughter,  I assume from the thought of me with a heavy couch on my porch and rain moving in. Luckily I was able to un-box it and remove eight bolts from the frame and separate the base into three pieces. At that point I was able move it to the living room. They should have waited until they closed their truck doors to laugh at me. I will never buy from Ashley Furniture again.

Natalia was awesome !!!

Kyneshia Glover was a very amazing sales associate, very professional and knowledgeable about the furniture. The delivery went well. Although I didn’t get the guys names but they were awesome.

Outstanding experience.

Natalia very nice service

What wonderful time finding the perfect mattress. Mrs. Elizabeth Jordan was so helpful. She knew all the specs of each mattress and other furniture that we looked at. I recommend that you go over to Ashley Furniture in Dothan and let Mrs. Elizabeth help you. Thank you sweet lady and God bless you.

Natalia is nice and is extremely knowledgeable. Vert good.

Elizabeth Jordan continues to amaze me. Long after the sale of my sectional, she continues to extend genuine care and concern for her customers. She truly exemplifies exceptional customer service. I will forever recommend her to family, friends, and complete strangers. I refuse to use anyone else. Elizabeth is my go to lady! @ashleyfurniture give this lady a raise!!!!!!

My experience with Elizabeth was great. She was wonderful and didn’t pressure me. She was very helpful. I give my in-store experience 5 stars plus! However, the reason I didn’t rate the store 5 stars is because of my experience when scheduling delivery. What happened to good customer service and trying to accommodate your customer’s schedule? I shouldn’t have to accommodate a preset delivery schedule. They only come to my town one day a week. Because I couldn’t pick my delivery date, I have to take vacation time off work to be available for delivery. Also, when I called back to see if I could be contacted if there was a cancellation, I was told absolutely not. I don’t know what it would hurt to be a bit more accommodating to your customers when it comes to delivery options.

Natalia was a wonderful amazing person who was very through with all information. Thank you!

Natalia is the best to work with and getting all your home needs. I highly recommend her! She’s the best!

Today we purchased a bedroom set. Our sales lady Natasha went above and beyond! She was extremely helpful and knowledgeable. I would definitely purchase from her again.

Natalia was so helpful and nice with my purchase !

I can’t believe I forgot to rave about my experience with Elizabeth Jordan last October, but I hope that coming back all this time later is a testament of just how satisfied I was with my purchasing experience. We had been looking for a bedroom suite for longer than I’d like to admit. I even visited the Ashley’s store a couple times before, but could never pull the trigger and make a decision. That changed when we met Elizabeth. From start to finish, she made us feel comfortable yet informed. She was extra sweet to our pup, as well. I purchased the same day. Elizabeth provided clear expectations on availability and delivery timelines, and she followed up until our last item had been delivered. We are still very happy with our bedroom furniture. We will be purchasing new furniture for multiple rooms in our house within the next few months, and I look forward to working with Elizabeth again!

Elizabeth was very helpful and a pleasant consultant. She went above and beyond helping us. We highly recommend Elizabeth at Ashley Furniture in Dothan, Alabama. Thanks again, Elizabeth..

Great atmosphere! Elizabeth was amazing in helping us our furniture needs! 10/10 recommend!

Just came in from overseas in desperate need of an entire households worth of furniture and accessories. The staff there were super patient and willing to spend the time needed to get my family squared away. They took careful consideration for our needs and spent a great deal of time getting everything right. Fantastic job by Elizabeth, rockstar sales associate and her manager Grady. Highly recommend anyone bring their business out this way even if this isn’t the closest showroom available to them. 10/10 would head this way for their business again.

Came into store and was greated with a smile.Kyneshia was very quick with respons to all my questions! 5 stars all around!

Kyneshia was a great consultant! Very up beat and polite!

Beautiful layout with many options. Elizabeth was wonderfully helpful and we met all of my furniture needs.

We had an awesome experience at Dothan Ashley today! Grady was very helpful and answered all of our questions. We are so excited for our new Purple mattress! We will definitely come back for any future furniture purchases!

Visited on the 4th of July and had the best experience finding a new living room suit. Elizabeth Jordan was awesome and took up so much time with us helping make sure we got exactly what we wanted. We will definitely be back and refer her to all our friends and family. The manager stopped by to say hello and thank us for coming in~that’s always a plus.

Natalia was amazing! She was very kind, caring, knowledgeable and patient. She helped us find exactly what we needed!

Natalia was a very helpful and energetic sales associate. Would recommend her when looking at furniture.

Natalia is amazing! She has the best customer service experience! She’s very knowledgeable about what she does. I am having a baby in October and was in desperate need of a new couch! I had the best experience!!!

Elizabeth Jordan provided us great service and was very friendly and professional! We bought all of our furniture here and will definitely do business here again!

Natalia was awesome, military friendly and super helpful. Highly recommend her.

Natalia helped us and she was amazing!!! Super helpful and was able to get us exactly what we wanted. Thank you so much for your support and help! Love Ashley's!

We had a great experience here today! Elizabeth was super helpful and patient. She made the process extremely easy!

Prices are too high- delivery to far behind. Not a fan.

Natalia is absolutely amazing. Very thorough in explaining everything and very knowledgeable about all furniture. Great personality! We have had her help us in the past and will continue to request her every time.

We had a great experience today with our sales associate Moe @ Ashley Furniture of Dothan, Al. She was kind, patient, and informative as we looked around and finally found the perfect living room set! Go Moe! :)

Brie did an amazing job helping my dad buy new furniture after the loss of my mother. She and her team were able to turn an unfortunate task into an easy and enjoyable one. We laughed and joked along the way and got a great bedroom set as well!

I recently purchased a sectional couch from Ashley Furniture and I couldn't be happier with my experience. Working with Elizabeth multiple times with multiple purchases is always a pleasure. She’s always very knowledgeable and helpful, and the delivery team was professional and efficient. The quality of the furniture is exceptional and exactly what I was looking for. I would definitely recommend Elizabeth Jordan at Ashley Furniture to anyone looking for stylish and affordable home furnishings.

Elizabeth with the Dothan Alabama store was wonderful. We had to make a exchange and she made it happen. Fast and worry free. Very friendly and professional.

When shopping for whatever your home needs are at Ashley Furniture , please ask for Elizabeth. Elizabeth was so very helpful and patient. She exemplifies excellent customer service and always goes the extra mile for her customers. There was an item I wanted but was available online only, and Elizabeth conveniently had the item delivered to my doorstep. Whenever I go to Ashley Furniture, I always ask for Elizabeth. And if you’re shopping at Ashley Furniture, you too should always ask for Elizabeth!

It was great they had what we wanted and didn't have to order. Our sales associate Elizabeth was great as well. If you visit the Dothan store be sure to ask for her. Not pushy at all, just there to assist.

Great customer service! Extremely friendly!

Overall, I had a great experience with this store. Delivery was on time and handled with care. The price was competitive and the customer service was professional. The selection was also more than adequate. I’d recommend this place to anyone trying to fill out their home.

Tabri and Grady were super helpful showing me furniture! I highly recommend them, they were wonderful!

Ask for Natalia!! She is super sweet and helpful! She made everything so smooth for me picking out bedroom furniture for my son!!

Tabri was wonderful and would 100% recommend her if one is looking for furniture.

It was great experience with Natalia!!! She is good by nature and understands the customer’s needs. We found everything what we need with her help.

Natalia is really nice and helpful. She has good knowledge of furniture. She understand Custmer’s requirements and she is doing really good job. Excellent experience with her

Ask for Elizabeth ! She was very helpful and great customer service

Extremely satisfied with our recent purchase. Tabri helped us choose & order the perfect bedroom set. She was so helpful & made the process quick & easy. I will be emailing her for advice & assistance in the future!!

Natalia helped us out so much! Her customer service was wonderful. Thank you so much!

Natalia was sooo helpful. I think I felt at home. She was knowledgeable and wasn't pushy. She wasn't just trying to sell furniture. Natalia waited while I made my choices. I will definitely be back!

Ask for Natalia!! She is so sweet and helpful. She looked at photos of my space and helped me work out the color scheme I wanted. So patient and helpful and the manager was also super helpful. Furniture is gorgeous, can’t recommend enough!!

Excellent customer service! Natalia was very knowledgeable and extremely helpful with the entire process.

Natalia was very professional and helpful on helping me and my wife.

Natalia was such a great person to work with. She showed me around and let me choose the perfect sectional with no hassle or issues. I highly recommend anyone too work with her.

Natalia was excellent in making sure I got everything I wanted and more, I love her personality she’s a great sake woman,

I purchased a leather Man-Den sofa and chair from Ashley’s in Dothan, Al and paid $7000.00 for the set. I told them I expected it to be delivered in the new condition that I ordered and they delivered it later than agreed on and when they set it up one side of the sofa didn’t work. They left it and said they would come back and get it but have not. They said they would bring a new one but insisted on repairing this one. I haven’t been successful getting anything accomplished and still only half of the sofa works properly! I have filed a dispute with their bank but they also said they are waiting for technician to repair before they can cancel contract if they decide to take that route! I have bought lots of furniture from Ashley but this takes the cake! I’m a 67 year old single female on disability with Fatty Liver Cirrhosis possibly Liver cancer in which I will find out May 15th since I just had MRI and CT scan. I think I have enough to worry about excluding this other added to it. Two Months waiting for my new couch!!!

Natalia was extremely helpful. She provided all the help I needed, but still allowed me space to look and explore my options. The purchase process was very smooth as well.

Natalia is absolutely awesome she let me lie on the beds showed me different qualities as well. She was awesome.

Kyneshia is amazing! She assisted my husband and I. Her customer service is outstanding. She listened to our needs (budget, desired style of furniture, etc.) and didn’t pressure us into purchasing anything without feeling comfortable. I will definitely make future purchases with her.

There were some hiccups and mistakes but they made them right. Elizabeth Jordan is a great salesperson and we got the couch we wanted for a great price. The furniture is immaculate. Wasn’t a fan of the manager at first but he proved himself capable and professional. May not have been the best experience this time but I’m sure these unique situations don’t happen often. I recommend you shop at Ashley’s because they did have the couch we really wanted and do enjoy and the situation ended up settled decisively and efficiently.

You guys please go see Kyneshia she is really good at helping customers out with great low prices❤️

(Translated by Google) Natalia gave us tremendous service, if you visit this store do not hesitate to ask for her. (Original) Natalia nos dio un tremendo servicio, si visitan esta tienda no duden en preguntar por ella.

The showroom is well put-together. The staff is super helpful and friendly. Not only do they have a huge mix of furnishings they will work with you to make sure it not only fits your design style, but will make sure it can take the stresses your home will put on it to keep it looking as new as the day you bought it.

Natalia was fantastic and extremely helpful!

Natalia, ask for Natalia. I have been in several furniture stores over the past few years and have never had such excellent service. Natalia has so much knowledge on every piece of furniture in this store. There was no question she couldn't answer. She assisted me with exactly what I needed and was very patient and polite. Will for sure do business here again with Natalia.

Natalia helped my wife and I at Ashley Dothan. We were new to the furniture buying process, and she made it so easy. She gave us lots of great info on furniture and was so kind too. We will definitely be back to shop at Ashley, and definitely with Natalia!

Natalia is simply stellar! She is professional, knowledgeable, and the only representative I use at this location. I highly recommend her!

We always have a wonderful experience when purchasing furniture from Ashley’s. We have always dealt with Natalia. She is always very helpful and knowledgeable in trying to find what you want. She is a very sweet person in helping you.

I absolutely love this store and the service. Store Manager, Grady, is absolutely fantastic and very kind! Honest people with great service.

Natalia is a great sales person. She is very knowledgeable and has a great personality. She will make you a great shopping experience.

Natalia is so sweet and was amazing at helping me find what I wanted! She was very honest about the quality of the furniture and helped me realize the best options for me! She was able to work with me and give me the best deal she would give me!!

Natalia was a very very wonderful person to speak to she help me and my gf find the perfect couch and table set just for our home. I’m very happy we got Natalia to help us with our home.

Worked with Natalia on my purchases. I came back a second time for more furniture. She helped me again. Natalia definitely knows her furniture and way around the store. I have a lot of trust in her with my purchases and will continue to come back!

Moe was fantastic and very helpful.

Natalia so helpful, polite she really easy to work with. Great taste. We left with a room full of great furniture and great service.

we are very pleased with our experience at Ashley's furniture store, moe worked with us and helped us to understand the ins and outs verry well.

Natalia was absolutely amazing, and helped our family get the perfect living room set!

Natalia was very helpful and kind. Very helpful with Our purchases. Thank You very much!

Natalia has great costumer service skills

Natalia was extremely helpful and explained everything needed to buy our bedroom set. Would come back and speak to her again!

Natalia was soooo patient and professional. I was looking for a very hard-to-find sleeper sofa on line the night before my visit resulting in me meeting Natalia. She wasted no time in assisting me with the PERFECT sofa sleeper. She and Ashley Furniture come highly recommended. 5 stars is NOT enough. Thanks Natalia.

Natalia was an amazing sales associate! Very knowledgeable and helpful. I would recommend this store to anyone.

Nice selection. The staff was courteous and helpful with out being pushy. And everyone hates a pushy salesperson. The prices were fair and a bit below market. So overall we had a pleasant visit to the store.

Natalia very good and professional

Natalia was very helpful and explained everything in a way that was understandable. She made my experience easy and enjoyable.

Natalia was put salesperson and she was amazing. She answered every question and more. Stop and see her! We will be back!

I will shop at Ashley furniture again Natalia was great at helping me find just what I wanted that is why I am giving Ashley Furniture a 5 star rating

I’ve been all over the place looking for a new living room set with no luck. Walked into Ashley furniture today and met with Makesia Edwards and found the perfect set! It was actually fun working with Miss Makesia and within a very short period of time she found me the perfect set! Great deal, 0% financing for 12 months. I strongly suggest you asked for Makesia and visit Ashley furniture Dothan.

My sales assistant Brianne was awesome and helped me make my purchase. She was very easy to talk to and explained everything perfectly. I would highly recommend her, and Ashley furnishings in Dothan to anyone, and will be personally shopping here again in the future.

My husband and I walked into Ashley Furniture in Dothan just expecting to take a look around. As soon as we walked in we were greeted by Natalia who asked if we needed any help or had any questions. We looked around for a little bit by ourselves then she came by to check in on us. After a while talking and working with us she was more than helpful and we ended up leaving with our dream couch. We are very thankful we got to meet her and for the customer service she provided make sure if you go in to go see Natalia!!!

Natalia was a very friendly, knowledgeable and excellent Saleswoman. She listened to my needs and wants. She showed me many different options to choose from. She made me feel comfortable enough to purchase. Thanks so much for your assistance

On New Year's Eve day my wife Tracy and I stopped by Ashley Home Furnishings in Dothan on the Montgomery Hwy. Old Bama Hiker was in the market for a new desk. Home furnishing consultant Kyneshia Glover welcomed us and said she might have just the desk for me... and she did! We found the perfect desk for our space and it also raises up so I can stand when working on my computer. Thanks Kyneshia for the great service! When we need new furniture, we'll gladly head back to Ashley in Dothan.

Bri was super helpful and made the process of buying a couch super easy. Brianne was not pushy on anything and explained every question we had. I recommend her to anyone yet! Thank you!

Natalia Proell was our saleswoman and she was a delight to work with. She was not pushy, but very patient with my husband and I. I would refer her to anyone!

Natalia was very helpful in helping us choose our living room furniture! She is very knowledgeable and very sweet! :)

Natalia, great sales lady. Recommend people to do business with her.

Natalia is the best! We have bought many items from her here at Ashley’s in Dothan! Every time we come, she is happy to help and give us the best customer service! We will always come to Ashley’s!

Bought a coffee table & dining chairs from this store and had exceptional service & delivery guys were wonderful! Had a few issues with the table, but Natalia handled them extremely quickly & very professionally. If you need furniture, go see Natalia!

Natalia was great, very friendly and helpful!

Natalia has a great personality. Super nice. Super helpful. She will be my go to person when ever I need furniture.

Natalia was awesome at helping my fiancé and I find our couch! She was so friendly and accommodating to all of our furniture needs! Highly recommend Natalia for anything you may need at Ashley Furniture!

Amazing customer service! Elizabeth helped my husband and I find the perfect bedroom furniture for us! She was very patient and helpful both days we came to the store!

Natalia was great in showing us all of our recliner options. Definitely need to find her when you visit there!!!

Natalia was great. She took the time to patiently explain our options and features of the furniture we considered so the process was very pleasant!

Great service and quality merchandise

Natalia was wonderful...she helped us out so much while deciding what furniture we needed...she is really great at her job...loved our experience

What a great experience! Natalia P went above & beyond to find the perfect mattress for me! Her knowledge of comfort & affordable bedding was so gracious! I’m so happy with my purchase of a Temperpedic LUX bed! Hope I spelled that right🤞 I can’t wait for delivery to experience a good nights sleep! Thank you Natalia! Merry Christmas to you all!

My wife and I had been searching for new living room furniture for some time. We visited the store in Dothan and greeted by Natalia. She was so helpful and patient and sat down with us to help configure the measurements and layout of our new furniture. We had a great experience with Natalia. Go in and ask for her!

Moe was a great help and amazing associate in helping find the perfect furniture living room set for my new apartment.

Natalia was absolutely amazing. She helped me over the last month or so finish preparing for the new house I purchased. Would highly recommend Ashley's and ask for Natalia

Elizabeth was great and very patient! Ask for Elizabeth Jordan for all of your furniture needs!!!!

Love Moe's, she always has a smile and is eager to help you. Also to find deals. You can bounce ideas and she will help you thru them.

Elizabeth was very nice and helpful!

Nice furniture store

Natalia was a pleasure to work with and helped us find the perfect furniture! Please ask for Natalia if you come in to Ashley’s furniture Dothan.

Natalia was very helpful with the purchase of our new couch! & thoroughly explained the protection plan. Would recommend buying from her!

Moe is absolutely amazing! She helped me throughout the entire process of buying my new couch. Amazing women!

Moe is fantastic! Super friendly knowledgeable and helpful. Go see her!!!

We were helped by Natalia and she did an amazing job showing us all of the options available for a nice sectional and ultimately helped us find the perfect one for our new addition! Super comfy and spacious! I appreciated the amazing customer service and support throughout the process!

Elizabeth Jordan was very nice and helpful. Meet us at the door with a smile. It was a pleasure doing business with her. Will be back for future purchases.

Moe was patient with me and very helpful. If I need anything else I will be sure to ask for her. Thank you. Excellent service.

Natalia was incredibly knowledgeable and very understanding of my needs. Wonderful salesperson :)

Natalia is my go to person. She is an asset to your company. She is very friendly, knowledgeable and most pleasant to deal with. She has a great memory on top of that. She remembers her customers.

Natalia ,was awesome. Was extremely helpful. Will go back for sure

Bought from Natalia in Enterprise and now came to Dothan to purchase from her again! 10/10 experience. Highly recommend

Natalia (Natasha) did a great job helping us today with our sofa and daybed. I highly recommend her!!!

Grady was very knowledgeable! Great service!

Joy was amazing to work with and made our shopping experience incredibly easy. Thank you!

Natalia was amazing and very friendly. Helped us find everything we need. She took the time to meet are needs. Is very knowledgeable of the products they sell.

Natalia is an absolute charm. Truly enjoyed interacting with her. Her customer service is amazing.

Natalia was so helpful! I had been to numerous stores around Enterprise and Dothan, but I was not satisfied with the selections or services. We came to Ashley and Natalia gave exceptional service. After several visits, she was able to narrow our choices down to what we really love. I will definitely be recommending her to all of my friends and family!

Natalia was great in helping us find exactly what we wanted for our bedroom. We are very picky and she led us to a bedroom set that we love. We went to 3 different stores before we decided to stop and we are both glad that we did. Thank you Natalia!

Natalia was amazing!!! She helped us find our perfect bedroom suit and was super friendly the entire time. I would highly recommend her anytime.

Natalia, thanks for all your help.. she’s very knowledgeable of her job.Goes over and beyond to make sure you’re satisfied.She’s very sweet and kind!! come to Ashley’s and see her NOW!!!!

Mrs.Joy and Grady were awesome and very helpful. They really went the extra mile! Great customer service.

Joy was the best to help our undecided family find the perfect bedroom!!! She is is kind and patient.

Awesome Experience! Natalia helped us decide on a living room set and was so patient as we shopped around and changed our minds a million times. No pressure at all and answered all our questions. Great experience!

Natalia was so helpful with this whole process! We couldn’t be happier and more excited for our new living room set :)

Joy was so friendly & great help with my purchase today. Got a great deal on a piece of furniture I haven’t been able to find anywhere else. Recommend them highly!

Great store and staff. Wonderful place to get all your furniture and bedding needs.

Highly recommend Brianne!!! She ordered exactly what I needed in a timely manner and her customer service is outstanding! She worked with me around my schedule and came in to help me order what I needed on her day off!! You won’t be disappointed

Natasha is awesome. She went above and beyond making our experience as flawless as possible. We went back to her a second time for an additional purchase and she knocked it out of the park!!! Definitely ask for her.

Met Natalia the first time we were looking for a bedroom furniture. She was very helpful finding the best products and best prices for what we needed and could afford. We have been back again for her help and highly recommend her for anyone’s needs!

I love you Kyneshia

Kyneshia was my initial contact here and was very resourceful in accommodating my needs. The environment here is very friendly. Elizabeth, Tameka, and Joy were all pleasant to deal with while I looked around, as well. I highly recommend this location for your home decorative needs.

Natalia was the best!! Great service!

Natalia was a great help! Highly recommend asking for her when you come to shop here!

Was welcomed as soon as we entered the showroom by Elizabeth Jordan. She checked in on as we browsed, but wasn’t overbearing. Once we found something we were interested in, she offered to show us something similar but with a more masculine feel. (Was shopping for a bedroom suit for a man) The set she showed us was perfect! She assisted us in purchasing a mattress to go with the suit. Elizabeth was very lighthearted and friendly, though professional, through the purchasing process. I would suggest taking the time to stop in and ask for Elizabeth by name! (She’s off on Wed/Thurs.)

Natalia very sweet,and so very helpful and appreciated i

Natalia was most helpful and very kind

Natalia is the most knowledgeable, professional, accommodating and friendly sales person that I have delt with in several years. My career for over 30 years included training sales and customer service persons. Natalia exceeds all expectations.

Natasha , is an excellent salesperson. Her knowledge of the merchandise is what sold us first. Her customer service is outstanding. We would recommend her to any one looking for furniture or furnishings.

We went looking for a TV stand and was helped by Natalia. She was very knowledgeable and helpful with our request. We recomment her to customers. She will not disappoint, Pam Childers

Kyneshia is the best. I enjoyed my shopping experience and she definitely got me exactly what I needed.

Cannot brag enough on Kyneshia. Thank you for being patient and finding us the perfect couch. Give this womaaaan a raise! She's amazing at her job.

Grady was very helpful and friendly. Enjoyed working with him

Elizabeth She was great

It was a pleasure to deal with Natalia. She was knowledgeable, friendly and she made sure that we were satisfied!

Natalia in the Dothan store was fantastic! She was not pushy but extremely helpful and very knowledgeable about all of the furniture I asked about. I was only shopping for a dining set but because of Natalia’s excellent service, I got the Purple mattress we had been thinking about. I will definitely come back. Ask for Natalia! You won’t be disappointed.

Natalia was very helpful and courteous to our needs.

Natasha was great! She was very knowledgeable and provided exceptional service.

Kyneshia was so helpful and spent so much time getting us the best deals!! Great experience!

Natalia was very helpful and friendly making it easier in picking out our furniture. I would ask for her agian in the furniture

Natalia has a great personality and super at her job.

Natalia was very friendly and helpful very knowledgeable

Natalia wonderful personality very knowledgeable helpful

Amazing customer service by Natasha!! Wonderful experience

We bought a reclining sofa from Elizabeth in June shortly after we encountered some mechanical problems with the right side recliner. We contacted Elizabeth about a reselect.. We picked out a new sofa Elizabeth took care of all the paper work and gave us a great deal. We are awaiting the call telling us when the new sofa will be arriving. Thank you Elizabeth...you were knowledgeable friendly and had all the right answers to all our questions! Barbara and Edie. Dothan Al

Had a very pleasant trip to Ashley home furnishings in Dothan Elizabeth Jordan spent almost three hours with my wife who’s in a wheelchair picking out things for our home very patient and attentive and helpful with the most inexpensive way to purchase our furniture will definitely return to this business Went to Ashley again today Elizabeth Jordan had everything we discussed on the phone ready was in and out quickly thanks again for a pleasant visit

Natalia was amazing! She helped us so much and made sure we got everything we wanted!

Moe was extremely helpful and had the best costumer service! Great experience overall!

Moe was amazing!!

Mrs Bri, helped me so much, i am getting into my new apartment, and needed a new bed & new living room furniture, and she was so patient and so helpful, and made so many sacrifices and helpful tips to get me so much at such a low and affordable price! i appreciate this opportunity so much & i recommend y’all to go there & ask for bri! ❤️

Joy is fabulous she was a very informative knowledgeable salesperson!

Very friendly service. Got the exact tv stand I was looking for.

Awesome experience! Joy was so helpful in our needs and finding us the great deals. No pressure from her, I will come back again if we need more furniture!

Great service and attention. Brianne was fantastic! Got everything I needed in one visit.

Joy was very helpful. Upon entry she immediately came to our assistance and went over and beyond to tend to our needs.

Outstanding service from Joy. Will definitely return.

Natalia was very professional and also very personable. We really enjoyed our buying experience and will be back.

Natalia was absolutely fantastic to work with and she was very knowledgeable about everything in the store. I will definitely be back to see and buy from her again in the near future. I love her personality, She is an awesome sales lady.

We had a very awesome experience with Natalia. She was very experienced and knowledgeable of the furniture we were inquiring about. She was very personable and friendly! She done an awesome and amazing job.......

Natalia was very helpful and professional. She made us feel like we are family. It was a blessing to work with her to get our dining room and living room set.

Elizabeth was great from my phone call to getting us the dining room set we love ❤️

Natalia was absolutely wonderful to work with. Her professionalism and personality made the experience well worth the drive to Dothan Natalia’s knowledge of the items we bought was way above standard and the showroom condition was fantastic. I highly recommend this furniture showroom and make sure to ask for Natalia Best salesperson I have ever had the pleasure of dealing with by far.

Just never sure about the furniture brand. Ours did not last. Prices are increasing and so is my concern. Place is nice and so are the people. But I still run from the product.

Natalia helped us find the perfect couch. She let us look around and gave us suggestions that best fit us. She listened to our wants and needs and helped us find the perfect one. Not once did she pressure us in making a decision. Natalia was great to work with!

Just went in and purchased sofa loveseat dining room table and chairs plus a piece for my bedroom . Elizabeth Jordan was awesome. She assisted in helping us to find the right fit for our home. Extremely helpful and didn’t hesitate when I asked her to price several pieces. She was never pushy! Answered all my questions and put worries to rest. So excited for my new furniture to arrive❣️Thank Elizabeth/ Ashley Furniture

So excited for this beautiful living room set. Elizabeth took great care of us

Awesome experience at this store! Joy was my sales lady today and she did an amazing job!

If I could give zero stars then I would. I had the worst experience ever with this Ashley location in Dothan, AL. I received a sofa set and it was damaged and came with a broken piece. I contacted customer serious numerous times in the past three months and they have still not fixed my sofa set or replaced it. Someone came out and they did not fix it at all. When I called customer service again they did not give me a proper response. Someone came out two times to fix the broken piece that was broken when they delivered it. It was damage done by them and they still cannot replace it for me. I contacted customer care and gave them all the information they asked for such as pictures and everything. I cannot believe that we spent so much money for them to just deliver a broken sofa set. I will be taking further action to ensure the issue is fixed but please save yourself the headache and do not buy from this place. This has been the worst experience ever. We have had to wait so long and still have not been able to receive a proper response.

Natalia was very helpful and knowledgeable. She made our shopping experience easy and enjoyable. So glad we chose this store !

Joy was very helpful in our experience with purchasing a sofa. We would absolutely but from her again.

We needed an ottoman to match our furniture. Natalia was very knowledgeable and helpful. We are very pleased with our purchase and how nicely we were treated. Thank you Natalia😊

We are from Florida and we needed to move our son into an apartment in Dothan and we could not have done it without the amazing customer service and attention to detail provided by Brianne. We must have spoken on the phone twenty times figuring out styles and dimensions and Brianne was so patient and passionate about helping us and making sure we picked out the right furniture and that we felt confident with our decisions. Tameka also played an important role in making our Ashley experience a great one. Thank you Brianne and Tameka.

Great store, reasonable prices, great staff 👍

Best store in USA.

Staff was Great, Very informative.

I’ve bought quite a bit of furniture from this location. All the staff have always been great and they’ve always fixed any issues. My most recent purchase was with Natalia and she was great.

We are in the process of moving family to Dothan and were excited to meet the new store manager Grady and some of the staff. All so helpful.

A wonderful shopping experience, 5 stars.

Natalia was so helpful and friendly!

Went in to buy some bedroom items. Had my 5 year old niece with me and Joy was absolutely wonderful! She helped us get all the things we needed and even let my niece piggy back ride. Will definitely be back when I need more things!

Extremely helpful and very well informed staff. We came in today unsure of what we were looking for and Natalia helped us find exactly what fit us the best. She was absolutely amazing.

Moe was great without being pushy! Great experience!

Great store and service with Elizabeth Jordan.. she spend several hours with us picking out all our new furniture for our new r house build/ remodel. I talked with her weeks ahead of time on Facebook messenger and she sent me lots of pictures and helped me decide! Thank you Elizabeth you’re the best❤️

I was always a Badcock person, but after stopping in and Talking to Brianna, I wont be going anywhere else. She was so polite and knowledgeable. She really seemed to care and helped me find the best furniture for my needs.

What great customer service. Bri was pretty great. Showed me all around the store. Really helped me narrow down what I was looking for even though I didn't buy anything.

We had a great buyers experience with Elizabeth! She went above and beyond to get us set up with the exact living room set we (my wife) 🙈 wanted! Very friendly/knowledgeable staff! Would absolutely recommend to anyone in the market for any furniture, from a single piece to furnishing a whole room or home!

The Dothan store has amazing customer service! We are always greeted and asked if we need help. Natasha is our go-to salesperson. She does amazing job at helping us pick furniture to suit our needs. We have updated several rooms with her help. Even our kids love to shop there and see Mrs. Natasha.

Awful customer service. Do not recommend to anyone.

Great selection and a very friendly Staff. Ask for Moe and you won't be disappointed in the professional service and attention you will receive. My wife and I bought 2 dinette sets and are extremely pleased.

Went in to look at new furniture for new home, Elizabeth was extremely helpful in choosing and purchasing. She also checked on delivery status and made sure everything went smooth. Highly recommend

Ms. Joy was a great help today. She made my experience very smooth!

Natalia is amazing! She was very helpful and sweet.

Natalia was vey nice and helped me find exactly what I wanted. Thanks so much for your excellent service!

My fiancé and I went to this location in search of new furniture for our new home. The staff at the Dothan location was very friendly and helpful. Our sales consultant was kyneshia. Kyneshia went above and beyond to help us find what we wanted. She continued her amazing service even outside of the store checking on our order and helping us through the delivery process. We are more than pleased with how attentive she was and would recommend her highly to anyone looking for new furniture.

Natalia is awesome! We will certainly come to her for any furniture needs.

(Translated by Google) Personally, they have treated me well and I really don't have any problems. Miss Natalia is an excellent person to negotiate and to treat the person who is going to buy. (Original) A mi en lo personal me han tratado bien y realmente no tengo ningún problema la señorita Natalia es una excelente persona para negociar y para tratar a la persona que va a comprar

Went in search of a sofa and we recieved so much help from Natalia. She was extremely knowledgeable on the products as well as how they would flow with our room. She was also fun and easy to work with. I would highly recommend her, and I fully plan on requesting her for our future purchases.

Tabri always takes care of me.

I always ask for Tabri. She always takes care of me.

Tabri was awesome!

Kyneshia is the absolute best sales person I've had the pleasure of meeting. She has been so helpful in finding the perfect couch for my daughter and me. She keeps it real and doesn't try to sell me things, she has a whole other way of making you feel not pressured into buying something you won't be 100% happy with. She feels like part of the family now. Definitely ask for her.

When I walked into the store i was greeted, and things took off from there. i was able to get the bed i wanted and I'm so happy!!!!!!

In searching for a new mattress to replace the rock I was sleeping on I had the easiest and most informative shopping experience from Natalia at this location. She knows everything about everything. Absolutely recommend seeing her for all your furniture needs!!

The store had a good selection and we were able to Find bedroom sets for our family that everyone really liked. Natalia was phenomenal and ensured we found everything we were looking for.

We had the best experience with Natalia buying our bedroom furniture. We were very pleased with her customer service and professionalism. Love the furniture we bought! Would definitely recommend Ashley Furniture and Natalia!

I received such great customer service from Miss Kyneshia Glover! She was very patient and understanding even though I walked in without knowing exactly what I wanted! Will continue to use their services!!

Completely made a new environment in the living room, thanks to Natalia, her professionalism, we were able to choose the right style for our living room. Thank you very much Natalia, we will contact you again. good sales

Natalia is an Awesome sales lady!! Outstanding in her Customer Service skills as well!! Thanks for all you do!

I’ve had an amazing furniture shopping experience at the Dothan Ashley furniture location. Natalia provided an excellent costumer service! She was very professional, knowledgeable and super friendly! I would definitely shop there again.🩷

Kyneshia was the best !!

Ashley‘s home store in Dothan is an amazing place to get my furniture from I got a new loveseat and a new sofa and they were amazing my favorite part about going there was Elizabeth jordyn she was such a great help and getting my furniture and making sure I didn’t overpay for anything the only part I didn’t like was the shipping and handling but other than that five stars m

Kyneshia glover was very helpful & patient with me

We recently bought a bedroom suit from Elizabeth Jordan for our daughter. Elizabeth was so patient and polite and not over bearing or pushy. The entire staff was friendly and professional. We got a very satisfactory price. We highly recommend you visit the store and ask for Elizabeth.

Out looking for furniture and visited the Ashley store in Dothan and Elizabeth was my salesperson. She was phenomenal and very knowledgeable. She showed me many different ways to maximize my money. I will definitely tell my friends and family to go see her.

Moe was excellent and I will definitely be back

Tabri was funny and awsome. She made it so easy to get my house together.

Natasha was great! We will certainly be shopping again with her!

I bought my furniture from Ashley's in Dothan from Elizabeth Jordan. She was very professional and educational. She was a great help. The store was clean and nice. Thanks Elizabeth for your help!

Thrilled to get these ladies, Kyneshia and Bri, to pull a rabbit out of a hat and get a special dresser delivered in THREE days to my daughter who is expecting twin girls and was trying very hard to get ready!!! Way to go ladies!!! Thank you very much!

I’ve bought my bedroom set and living room set from them… I’ve been extremely happy both times! Natalia helped us both times!! She is great! Ask for her!

I just moved to Dothan from Idaho and needed a sleep sofa in my small home. I met Natalia and she was super helpful. I had never bought a sleep sofa before so she explained everything in detail and showed me many options. I came back the next day and purchased one and also found out about the mattress sale. So purchased a new mattress after testing them all! Natalia was so patient and helpful. I’m thankful to have met her because of all her knowledge and excellent customer service. Have already returned to purchase a chair for my sewing desk. Happy customer Dottie

I would like to give a shout out so your sales representative Moe she was very knowledgeable and knew what she was talking about I really appreciate all her hard work.

Kyneshia Glover made it a breeze when I came in your store looking for the perfect bedroom suite. She was very knowledgeable and friendly which excellent customer service this day and time is rare to come by. Kudos to Kyneshia keep giving awesome customer service.

I had the pleasure of visiting the store. The first thing I was met with was a huge smile. Makesia's smile will make you feel so comfortable and at home. Go see her and let her help you get some new furniture for your home! You won't be disappointed.

got this amazing bed room set and elizabeth was a bunch of help purchasing and choosing which one would suit me the best

Moe was such a great help with finding us our new bed frames. Highly recommend. We had a great experience and are very satisfied with the product we purchased.

Moe is amazing! She is very knowledgeable and will do everything she can to get you want you want!

looking for new things for my home is always a breeze when working with Moe at this location! she knows her stuff, y’all. informs me of current sales, items in store, delivery estimates, and has an eye for decor.

I’m starting college in a couple of months and went in to find something I could get quickly and Ms Elizabeth was able to get my whole apartment furnished for a super low price! I highly recommend her!

Great customer service Kyneshia Glover made my shopping experience easy and convenient shopping with a newborn. She was very knowledgeable about each piece I inquired about thank you Kyneshia.

Moe was so stellar! I appreciate the time & effort in our interaction! Keep up the great work!!!

Love Moe. Great customer service.

Had a great buying experience with Tasha. She was so patient with me while she helped me look and make a good choice! I appreciate her!

Went in to look for a bedroom set. Natalia was so friendly and helpful. She really went above and beyond helping me pick out all my furnishings. I 10/10 recommended having Natalia assist you!

Moe sold me two dinning rooms sets an I am very pleased with her service.

Mo was excellent very great person and someone you cant count to provide you with the things you need.

Mo was excellent !!!

I was quite happy with the service I received from Elizabeth Jordan at Ashley Furniture in Dothan polite helpful and willing to do whatever it takes to make me happy thank you Elizabeth

It was very graceful the process went peaceful, I had tabri and she was SO GOOD , 10/10 would go there again

I have order from this Ashley store 3 times and each time they have always made it very painless.Natalia has alway taken great care of me. Easy to communicate and she understands what I need.Always a quick response. Building a new home and lot of moving parts she has made it so much easy then other stores.

The experience was wonderful, never met someone who had a excellent attitude. Tabri was great!

Tabri is a wonderful worker when me and my husband was furniture shopping she helped us with everything and gave us great ideas. She definitely deserve a raise.

What can I say except that Elizabeth Jordan was spot on from day 1. My fiancé and I moved out here with nothing and Elizabeth found out what we liked/ loved in details. She’s amazing at finding what you need. My and fiancé and I are definitely grateful for her.!!!

Natalia Proell was very helpful in my search for furniture.

It was amazing, Tabri I believe was her name, was wonderful.

I bought a living room suite from Elizabeth Jordon and she had excellent customer service I give her 5 star for the outstanding service she gave us

Megan is awesome best we have ever had!

Meagan gave me an amazing experience I will be coming back solely because of her awesome customer service! Highly recommend!

Megan did an outstanding job and provided excellent customer service!!!!!!!

Elizabeth Jordan sold us our sectional. She was absolutely wonderful, and assisted us in finding exactly what we wanted! Highly recommend.

I went and bought a bedroom set and Elizabeth answered and Assisted me in every way that I needed if i asked a question she had a answer Ashley furniture home store if the best and so is Elizabeth.

Elizabeth was an amazing sales person I walking in there not knowing what I was looking for and she immediately helped me find it. Such an amazing help

Nothing but great things to say about Elizabeth Jordan. She has helped us many times in the past choosing the right furniture. No matter where we go "look" we always end up right back there. Customer service and communication is great.

I absolutely cannot stand shopping. I had a very great experience in this store and the customer service from everyone was perfect. My sales woman Elizabeth Jordan made this experience very tolerable and fast. Instead of conducting a transaction it actually felt like just hanging out. Definitely recommend!⭐️⭐️⭐️⭐️⭐️

Went to my local Ashley Homestore in Dothan, AL and was instantly greeted by my the wonderful sales associate Elizabeth. She really took the time addressing all my needs for a new mattress. She even went out of her way to make sure I understood everything from start to finish. I purchased a Tempur-Pedic mattress which is extremely comfortable. Elizabeth really deserves a raise for her expertise and really going the extra mile for her customers. I could tell she really cares about getting folks the best mattress for their needs. 5 stars for this wonderful gal!!! Thank you.

I love my new couch and the team was wonderful

Great service and prices

Liz Jordan is a great sales person! She is very knowledgeable and fun to work with!

Rude staff me and my boyfriend came in to look for furniture for our new place while looking at patio furniture I asked him if our place came with one he said no but we can build one and a sales rep said “why even look at something If you know you can’t get it” loudly with a very rude tone we knew right then we wouldn’t buy anything from there period.

Great service, friendly and always helpful. I’ve been coming to see Natalia since 2018. Always best service

Dothan store has awesome customer service I had the privilege of working with NATALIA PROELL. My sales lady was superb at her job. I recommend this store to anyone looking for there furniture needs. Ask for Natalia if she's available but everyone I encountered was great while in the store.

We have always had good service with the products that we have bought from Ashley. The Dothan store has exceptional associates. Their care for my husband and I touched my ❤️. He is fighting stage 4 lung cancer and he needed an electric recliner, they got us taken care of and his chair was delivered 4 days later. So very thankful to Kynesia, you are truly special. Make sure to aske for Kynesia when you go to Ashley Furniture in Dothan, Al!

Sales staff was very knowledgable and helpful. Great customer service and prompt delivery.

I ordered a bedroom suit from Ashley furniture in Dothan al in November 2021. Part of the order (bed and dresser) was finally delivered in January. Well when the delivery men attempted to put together my bed they saw that the rails were broken. They called customer service to informed them and was advised to take pictures of the broken pieces so customer service could order new rails which left my mattress on the floor. I was told that I should receive new rails within 2 weeks.Well I waited patiently from January to march for my rails but when I called Ashley furniture told they never had a request for new rails and it could take up to 8-12 weeks before I would receive anything. Well since then I have been calling weekly about my rails and given different dates every time. As of 26 May 22 I am still waiting on rails and my mattress is still on the floor. I haven’t been ordered any compensation for their negligence and when I went into the store to speak to someone they told me I should have called my sales person like it was my fault no one is doing their job. I advise no one to order from Ashley furniture EVER.

A nice collection of furniture for all rooms of the house. Friendly staff and nice furniture for the prices.

AVOID! AVOID! AVOID! We purchased furniture in August to furnish a new home that would be completed in October. Furniture came in bits and pieces. The final straw, this is April 29. We JUST got what I thought was a final piece on an entertainment center, but it is not. We are STILL missing a shelf. This entertainment center has come in multiple deliveries. First, the console section came with no hardware for shelving. MONTHS later, the end-piece bookcases came except that one was damaged. We sent it back. Waited several more months for new ones. They finally came. Great, but we were still missing hardware and bridge. Hardware was finally shipped. Bridge just came yesterday. Now, we are missing one shelf to complete the ensemble. Who does that? I’m beyond angry. I have always given Ashley my business, but I will no longer be patronizing this establishment. Don’t even think about calling customer service either. They are a joke. They have no information to offer you, only standard apologies.

service in store is good, delivery guys are great, but it takes forever to get your furniture. I ordered a secectional 15 weeks ago and have only gotten half of it and can't seem to get the other half and keep getting the run around every time I call. yet I was told I would have it by now. now they are telling me few more weeks and they don't even know that for sure.

Service was impeccable. Natalia was very helpful and helped us to make the best choice for us based on the information provided.

I was in Ashley's In Dothan ..Natalia was my consultant she was more then helpful with my needs and wants with such a great personality!!!

Great customer service, nice selection

Top notch service and staff. So long as you temper your expectations regarding shipping/delivery times due to the current worldwide issues you will leave happy.

The selection was not great for the prices. It was ok. The staff was ok. We had to wait awhile for staff to talk to us and were given the feeling that we were not wanted in the store.

Found a couch online. Went in and ordered it. Done. Out in 30 minutes. That was my review after just dealing with sales. I had no idea what I had in store in the future with this company. Sales is fine, delivery is fine. However scheduling and customer service is the worst. I had NUMEROUS attempts to schedule partial deliveries even though I specified at the time of the order that I will NEVER accept partial deliveries. I get texts with the only option is CONFIRM partial delivery and I have to spend 20 to 45 minutes on hold to speak with customer service to have the partial delivery NOT scheduled. Then 2 days later it happens AGAIN! And again! And Again! Numerous attempts to do a partial delivery. Customer service and scheduling threaten to give away the partial delivery to another customer. I tell them to do it. And not that nice. Then I get a reprieve from the texts only to start up again later. I have spent HOURS on the phone with customer service and they just don't read or honor the No Partial Deliveries agreement. And tell me they CAN'T stop the attempts. Ashley had made my NEVER DEAL WITH THIS COMPANY AGAIN list.

A little bit pricey but you get what you pay for.

The corporate of is a joke. As well. I waited 8 motnths for a foot board and never received it. In the mean time I had a head board and rails leaned up against my window. Do not buy from them. I returned the items.

Good selection. Very slow delivery.

Store Manager Megan and sales person Tabri went above and beyond to help me Thank you! Carolann Digiovanni

We drove the experience. The sales process was low pressure and Mo and Megan made themselves available for questions when we had them. This was as low pressure of a sales experience as we could hope for. Mo and Megan were incredibly patient with us and our easily distracted and incredibly bored 5 year old. When we first arrived, we met with Mo, but we’re quickly intercepted by the manager, Megan. We later found out that it was because Mo was already juggling four separate clients and Megan was helping with the rush. That speaks volumes to us, making sure that there’s enough coverage for the rush that customers have adequate access to someone who can help. They were upfront about delivery challenges and delays, ensuring that we had reasonable expectations when it comes time to get our furniture delivered. They went over the different financing options available and didn’t pressure us into one, instead letting us decide which one we wanted to use for ourselves. At no point were we flustered or uncomfortable throughout the process. You know how you always feel like you need a shower after talking with a car salesman? This was not that. We are happy to enter into a business relationship with this location and wouldn’t hesitate to recommend our sales people to anyone who asks.

Ordered a dining room set in November. Was told it would be delivered in a week but the delivery charge was outrageous. So choose to have it drop shipped and we would put it together. 2 monthes later and we are still waiting. Called and was told it could take up to 4 monthes for shipping. Are you kidding me! If i had paid the 500.00 delivery and set up fee it would have been here in a week. And was over charged! Never deal with them again.

I must say how impressed I was with the customer service from Natalia Proell at the Ashley store in Dothan, AL. She was very professional, patient, and personable. No matter how many questions my husband and I asked (and there were many) she never seemed irritated or hurried when answering them. She was super thorough and did everything she could to make sure that we were satisfied including finding discounts on the furniture we purchased. At a time where most people are frustrated and complaining about everything, I rarely see posts about the good service that people provide, so I just had to say how much I appreciated the excellent service that Natalia extended to me. If you’re looking to buy furniture from Ashley’s in Dothan Alabama, I highly suggest that you request Natalia Proell to be your agent.

My Experience Was Excellent I Love The Way I Was Treated. Like Family. Natalia Was Awesome Sales Person.

AWFUL customer service!!!!

Ordered a bed in March 2021. Supposed to be delivered and set up within the next two to three weeks. Two months later I call to inquire. They have a headboard but not the footboard and rails. Two months later I call again. Footboard and headboard arrived. No rails yet. Three months later I finally get a message to set up delivery. Bed is delivered, bolts are missing. I am advised it should take 3-5 days to get the bolts. Two weeks later I finally get the bolts. A month later, the very nice young man comes to put the bed together. The wrong brackets are on the rails. So, again, here I am….bed parts in an extra bedroom and my own bed with just bare mattresses, no bed frame and no idea when this saga will end. Ashley…get your act together.

We ordered a bedroom furniture set in July of 2021 with an expected arrival date of October 2021. We received a partial delivery of the dressers, headboard and footboard in October. We received the mirror for the dresser in November, but it was the children's sized mirror. Not the full sized mirror that we ordered. Here we are end of November and the company STILL can not give me a delivery date for the rest of the bed. While I can understand that every company is delayed right now, we were promised to have the full set by October. Had we had known it would be 4 plus months and counting, and we would have to go this long without a bed, we'd have never ordered. We are still required to pay for the nonexistent bed. Just be advised, their wait time is MUCH longer than they tell you in store.

Exceptional, friendly service! Great quality products! Love my couch and dining set!

I called Ashley Furniture to see about purchasing a couch, Ashley was so very sweet, text me pictures of the couch that was in my price range, stayed late to meet me because i didnt get off work before she did! Her customer service was ON point!! All the ladies I spoke to when I went in to purchase the couch were nice, friendly and very sweet! I will go back for future purchases!

Ask for Mo,, she is Great!

Prices too high for the furniture quality

(Translated by Google) Very nice funiture but they are irresponsible when it comes to delivering the items, I hope they improve that detail (Original) Muy linda funiture pero son irresponsables a la hora de la entrega de los artículos ojalá mejoren ese detalle

My husband and I purchased a large sectional in May 2021 from Ashley Furniture in Dothan, Alabama. We were told that it could take up to 12 weeks for delivery “but would more than likely not take nearly this long.” Customer service has been absolutely useless in all of this. We are now 12 weeks out from our purchase date without our sectional. They are unable to tell me when the remaining pieces will come in - “there is no way for them to know” is what they continue to tell me. We are now trying to get our money refunded, and we are being told it has to go through “proper channels after the forms are filled out, and someone will contact us in 7-10 business days.” We paid for the sectional in full back in May. Now we are without living room furniture AND don’t have our very expensive investment back to purchase another one for at least two more weeks. Needless to say, we are beyond disappointed with this entire process. We would definitely not recommend buying anything from their store unless you can take it home with you that same day!

My husband and I purchased a large sectional in May 2021 from Ashley Furniture in Dothan. We were told that it could take up to 12 weeks for delivery “but would more than likely not take nearly this long.” Customer service has been absolutely useless in all of this. We are now 12 weeks out from our purchase date without our sectional. They are unable to tell me when the remaining pieces will come in - “there is no way for them to know” is what they continue to tell me. We are now trying to get our money refunded, and we are being told it has to go through “proper channels after the forms are filled out, and someone will contact us in 7-10 business days.” We paid for the sectional in full back in May. Now we are without living room furniture AND don’t have our very expensive investment back to purchase another one for at least two more weeks. Needless to say, we are beyond disappointed with this entire process. We would definitely not recommend buying anything from their store unless you can take it home with you that same day!

Ashley was great!

Amazing staff and shopping experience. No hassling and their sales people don’t follow you around, which is great being able to shop alone.

Not impressed with selection

Large selection, helpful salesperson

There are time in life when you purchase something and go through the hassle of rude customer or lack of attention. Well I purchased a table from Ashley Home store in Dothan AL and interact with Makesia Edwards. She was an amazing sales person, thorough, friendly, knowledgeable about her products, and professional. It was the best experience I have had when purchasing furniture in a long time. If there is a path to promotion she should be promoted, and be used as the customer service trainer for your staff.

Great experience at the Ashley store here in Dothan, we had the pleasure of working with Joy. She is so kind and helpful, thank you Joy!

Beautiful furniture friendly folks

No customer service

I have been a customer of Ashley for years I have NEVER had an issue like this. We went in Saturday to make changes to an order cooperate called within an hour to approved the changes. I was told to come back in Monday to get a new invoice on the corrections. I went in around 1130 went to customer service desk spoke to Briann she was unable to find my order the STORE MANAGER was sitting next to her got attitude with her because she was looking in wrong place. At this time I was unware she was the store manager it was straight attitude Ma'am what do you need? I explained to her about the changes and was told to come in for new invoice on charges. She replied well they haven't been made to your account. I told her cooperate had called Saturday to make changes she replied there not her. Briann told her she found the emails where thet made changes. Why didn't she look? She said well I will correct it asking me well what do you want to keep? I told her AGAIN the changes that we made. I asked her to look after she got thru to see if the system had updated new shipment day. I guess I hit a nerve she said I can't tell you that. I said well they just told me Saturday on dates on some of the stuff well we can't do that. I asked for her manager that's when I learned she was the STORE MANAGER (SHE IS FAR FROM MANAGER MATERIAL) I told her she has had an attitude since I walked in the door so now ya'll got the money you can't tell me when I will be getting my furniture? At this point I had enough and told her I wasn't spending my money were isn't wasn't appreciated that I wanted a REFUND then she started being all nice saying YES MA'AM saying she was sorry. I said it's too late to be nice now, do you see how much money your store just lost? (OVER $5,000) She replied yes ma'am I replied let this be a lesson learned but I will not be back in there until Rose calls me and tells me she's back....

I was very impressed with the friendliness and the knowledge of the items in the store. Kim Andersen did an excellent job showing me what I asked for and recommendations she made. She was very friendly and my sister and I really enjoyed doing business with her. I had looked around and she the most pleasant sales person we met. She answered all my questions and if she was in any doubt she would double check all information. I will tell others to check Ashley's first. THANK YOU KIM ANDERSEN !!!!

This is a Very Organized Store. Staff are friendly..Assist Manager is very professional and prompt when it comes to any Concerns...

Very well built products! Fast shipping and very friendly customer service! Definitely recommend! I looked everywhere for the perfect bedroom set and stopped when I found them.

Furniture is of great quality and customer service is excellent!

Absolutely no followup or follow through with service delivery. If you need a service technician, forget about it. Been waiting a month, and still no call back for a scheduled time. Each time we call their scheduling number, it is the same response, "Someone will call you back to schedule a time" It has yet to happen after weekly calls over 4 weeks. Pathetic.

Don’t waste your time going there.... no customer service and lack of a store manager.

The quality of the furniture has sure come down a lot. Ashley used to be the place to go for top quality furniture and now not so much in my opinion. The price is high but the quality is low

We had great service and our purchase and pickup were flawless.

The sales team are kind, helpful, and knowledgeable about their products. They have a large selection of furniture. They prices are fair. The store is well laid out. It's very clean. I'm always happy to shop here.

Great selection, knowledgeable staff.

The CSR's didn't come to my assistance.

Damien was awesome!!! Very helpful and it made for a great experience!!! I may be back soon to purchase that loveseat 🤣 I will send everyone his way in the future!!! Such an awesome energy he has 😊

Damien was amazingly helpful, has an amazing personality, and was full of information.

Thanks Mr. Damian for the amazing customer service today. If you are looking to update your furniture go see Mr. Damian at Ashley Home store Dothan location.

Jane Williams was a light of sunshine today. Helping us find the perfect mattress, so that we could have the best comfort. Thank you so much! Great Job sweetie.

Great choice for furniture!!! Staff is pleased to help, and willing to take the time to find what you want/need.

Damien Williams was very happy to greet a new customer and give plenty of information on what we needed, will definitely be back for more from him.

This is by far the worse experience I have ever had. I bought a bedroom set and spend over 4000 dollars. First it took almost 6 months to get all of the furniture. This store called my multiple time stating all my furniture was at the store. When I arrived they didn’t have all of the furniture. I wasted my time make multiple trip even after I specifically asked them to check to make sure all of the furniture was there. Also after bringing home some of the furniture the chest of drawer were broken. They told me they would send someone out to fix it with no charge. The sent me new tracks for the drawers. When I called them to let them know the parts were here so they could send someone out they were going to charge me after they told me they wouldn’t since it was broken from the start. They have the worst customer service. I will Never ever buy something from Ashley’s Furniture again!!!!

Damien Williams gives great customer service. He always has a smile. He goes out of his way for his customers. The whole store has great customer service and we always feel at home but Damien is the star an keeps us laughing

Damien is the greatest! Super knowledgeable and helpful! See him for all your Ashley Homestore needs.

Great selection, great staff and the best prices on furniture and mattresses in town!

By far the best customer service I’ve experienced in a long time! Damien is very helpful and extremely personable!

Trey was very helpful! Love my table!

Damien is the man! Super helpful and funny too! Will be back!

Very friendly, good service, we recommend to anyone who goes here. Thank you Damien Williams for helping us find the perfect mattress set!

Damien Williams was a terrific sales consultant and very knowledgeable. I highly enjoyed working with him.

Don't waste your time shopping at the Dothan location, HORRIBLE customer service! The manager is incompetent. They try and avoid any problem you have at all cost, no customer service. Product quality issues covered by warranty, good luck they don't care and don't help, had to call their corporate office and handle it myself. Will never shop there again. It takes a month or more to get a refund from them.

Don't waste your time shopping at the Dothan location, HORRIBLE customer service! The manager is incompetent. They try and avoid any problem you have at all cost, no customer service. Product quality issues covered by warranty, good luck they don't care and don't help, had to call their corporate office and handle it myself. Will never shop there again. It takes a month or more to get a refund from them.

The worst experience ive ever had.. Can i get a negative 5 star rating. so we were suppose to have our dining table that came with 6 chairs and our 2 barstools delivered. So the first delivery came with the dining table 3 chairs and 1 barstool.. called the store to find out why and they told us the order was put in wrong so now we have to wait. Set up a new delivery date, they get here they have 3 barstools call them again they put order in wrong again. Set up new delivery date they come with 2 barstools and our server table. Call again to find out why we cant get our 3 dining table chairs that come with the set we bought, come to find out wrong order put in again. So set up new delivery date and guess what.. yep wrong again so by now im fed up call the store and its a run around for 3 days.. so i finally get a call back and its the girl who messed my order yp when we bought it. Told me it wasnt her fault after i told her i didnt wanna talk to her cause she is the reason this is going on. Big argument goes on. So finally after 3 months and 2 weeks i finally get my 3 chairs.. im not happy at all i will NEVER shop here again..

Horrible customer service. Terrible communication. They promise they will call and never do. Been waiting 4 months for furniture ordered and when we finally went to pick it up, a piece was missing. Assistant manager blamed it on the Warhouse and the warehouse said there were 2 sent to the store...guess someone else needed the piece more. Long time customer, however will never do business with again.

Ordered furniture 2 months ago. Was told it would be here October 10th. After waiting two months and getting rid of my old furniture i called on 10th and they said it was back order and didn’t know when it would be here.

Nice sales people very helpful. Good furniture

I have been trying to call customer service for hours. No one will answer or return calls. I am still waiting for a sales person in the local store to return my call. I have damaged and missing furniture that I cannot get help with! Do not buy furniture from this company! I would rather go to Walmart!

I ordered a bedroom set before labor day. I was told it would be delivered Oct 2. I was fine with that. I called Monday to check on delivery. I was told that delivery would be on set date. I have sold my old set to be picked up from a friend who is driving from Birmingham to pick it up Friday. I got a TEXT message that a dresser and mattress was not in shipment Thursday! I went to the Dothan store to ask about this and explain my situation. I was told no one could help me but the person that sold the furniture to me. He was out sick. I would have to call back Friday morning at 10 to speak with him. I called the corporate office and was basically told the same thing. No could tell when delivery would be on Friday or when the rest of furniture would arrive. Now I will not have a bed to sleep in for who knows when. I am not able to cancel my deal because my friend already rented a uhaul and is down here with family to pick up my old set. So you Ashley Furniture are telling me that NO ONE in the store can help me but the sales person from a month ago! Bad business!! Absolutely ridiculous! This needs to be corrected!!

Friendly knowledgeable salesperson Delivery sooner than promised.

Great customer service at the store and exceptional delivery service as well. In both instances took time to ensure that everything was how we wanted. Will definitely buy from them again.

Customer service is absolutely horrible. You have to call for days in order to get to an actual person. When you leave a voicemail (for them to call you back in 48-96 hrs) they call over a week later. On top of that they have the wrong order pulled up and then hang up on you and don’t even call you back! I will NEVER shop at Ashley Furniture again.

I only received half my order. When I call to try to find out what happened the manager will not call me back. She’s trying to blame my salesman for the mistake when I can look at the invoice and it wasn’t his fault. Ended up calling the Regional Manager because the store manager wouldn’t talk to me. Got the rest of my order ordered. 6 weeks later and still haven’t received the missing items.

They keep rescheduling my delivery, first it was 2 weeks, then 5 weeks, and they just called me today two days from delivery saying it'll now be another 2 weeks. The furniture I ordered was nice but this is ridiculous. I told them if they have to reschedule again just to give me a refund. I will not be purchasing from here again.

I went in yesterday with family to pick out a new couch set. We dealt with Carmen who was really nice . She told us multiple times the set I picked would be delivered in no less than 2 weeks . That’s why I ordered from here instead of anywhere else because the delivery time was much faster . Well today it was ordered and I’ve been told the delivery date to my house is now May 27th. Exactly a month and two days from now . I still bought the piece because no where else in Dothan had the light gray color and style I wanted but Ashley , but you probably shouldn’t assure customers things will be in in a certain period of time if you don’t know for sure . You should be checking first . That’s why I shopped at Ashley in the first place was because I thought the product would arrive quickly as I was told it would .

On the phone for 4 hours today to place an order and still have to call back tomorrow

I bought some furniture at Ashley and I admit the furniture is beautiful but when the furniture arrived at my home it was defect. I called them about it and they reordered it and came back to my home defect. I will not buy furniture from them again. The furniture looks used. A family member of mine experience the same thing. Be aware looks isn't everything the furniture is used. I should of listen when rumors that I heard said don't buy from Ashley Furniture.

I ordered a makeup vanity on December 27, 2019. I was told the vanity would take two weeks to come in. About three weeks after I ordered it, I never heard anything. I finally called them and they informed me it would be another two weeks. The vanity finally came in the week of February 3, 2020. I picked up the vanity, took it out of the box and it was damaged. It took them over a week to come and evaluate the damage, another week after that to decide what they were going to do about it. I was then told it would be another two weeks and they would send me another one. It’s been three weeks now. No one will give me any answers, and I still have not received my new vanity on March 8, 2020.

I ordered a makeup vanity on December 27, 2019. I was told the vanity would take two weeks to come in. About three weeks after I ordered it, I never heard anything. I finally called them and they informed me it would be another two weeks. The vanity finally came in the week of February 3, 2020. I picked up the vanity, took it out of the box and it was damaged. It took them over a week to come and evaluate the damage, another week after that to decide what they were going to do about it. I was then told it would be another two weeks and they would send me another one. It’s been three weeks now. No one will give me any answers, and I still have not received my new vanity on March 8, 2020.

Mr. Curry is the best! Helped from beginning to the end. I purchased a complete bedroom set for my new home. I will be doing business with Ashley HomeStore again. Of course doing business with Mr. Curry. A++++

I would give this store a zero if that were possible. I ordered furniture in January with delivery slated for late February. Went to check on the order status yesterday, and they couldn't find the order. Just gave me a number to call. Extremely poor customer relations. I shouldn't have to track down my furniture. I asked about a refund, and got the same response - sorry, but call that number. Will never ever do business with this company again.

Lots to choose from

Poor customer service. I visited this store on January 25, 2020 to purchase a bedroom set and a separate chest of drawers. No one greeted me as a walked in the store. As I walked around and looked at some pieces, two employees walked past me without offering any assistance. Needless to say I did not make a purchase.

I ordered a couch from Ashley’s in Dothan,Al on November 30th. It is now January 25th and I still have yet to get my couch delivered. I have talked to multiple managers and I have got nothing but the run around. The only reason I am giving 2 stars is because my sales Associate, Greg was fantastic. I ordered bedroom furniture from Ashley’s of Tallahassee and got my furniture delivered without any problems 2 weeks later. Definitely will be taking all of my business to Tallahassee,Fl from now on

Loving my new living room suite and excellent customer service!

Great selection of quality furniture, matresses and beds. Getting our order delivered was a bit complicated, and the delivery/set up guys seemed worn out and wanted to be done for the day by the time they got to our house.

Great service by brianna

Great looking furniture. Reasonable prices. Helpful employees

Good sales staff and selection. Did deliver the bed without all the parts and need to get that in but otherwise, I'll buy here again.

I love my furniture, the guys who delivered were very friendly and set my furniture great! The sales lady that I bought from was helpful and also help me decide wait would work for my area.

Pretty good selection but a bit pricey

I love this store! Friendly folks and willing to go the extra mile even when they didn’t have to.

I enjoyed working with the lady who helped me last week. I’m looking forward to getting my new chair and bed mattresses.

Rose is very friendly, remembered us from our previous visit, and even had our information written down on what we had been looking at.

Wonderful experience shopping at Ashley HomeStore. The sales person, Rose, was very knowledgeable and friendly! Never felt pressured to buy anything. Every question asked was answered with her expertise. Overall we're happy we stopped by and can't wait till our new coffee table and end table are delivered!

We have purchased from Ashley's for years and have been totally satisfied.

Great service and very helpful in making choices for our new furniture. Overall wonderful experience.

Great customer service and quality furniture

Great furniture store, friendly employee's. Bought bedroom furniture. I love it..

Good selection and 0% financing.

Very friendly and excellent customer service!

Great service and great quality furniture. We love this store and highly recommend. Rose was wonderful!!!!!

I truly enjoyed the salesman and his professional attitude in helping me and my wife choose our new bedroom set.

Rose was very good and efficient. We will ask for her next time we come in.

Very helpful and courteous

I love Ashley Home Store their customer service was awsome & I love my furniture!!!!!!

Great furniture. Loved dealing with Rose. She is why I keep coming back.

Ashley HomeStore of Dothan was awesome! They matched the online sales price and delivery fee. They were upfront and honest with all questions. Our sales lady (Rosemarie) was simply professional and kind. After several recommendations, I’m glad we chose Ashley Furniture for our new sectional.

Very pleasant employees welcomed us

Must have been 20 people shopping for furniture on Saturday so after looking around for 30 minutes and no help offered we walked out. The prices seem to be high. Over & Above our taste & budget. Furniture is over priced everywhere so shop around and you may find what your looking for.

Nice customer service

Poor customer service from lady name dolly in dothan Ashley's furniture.

There was this lady by the name of Natasha and she was trying to take care of 5 of use at one time. Never one time did I feel neglected. She did a GREAT job multi tasking and she get us everything we needed. She did a great job and even though she was dealing with so many people she continued to have GREAT customer service.

Very good buys

I walked in Ashley Furniture and ask for a Pacific bed that I seen on their website the sales associate showed it to me and I fell in love with it and brought it that same day thank you Ashley Furniture

Dealt with Elizabeth, she was great!!! She was patient with me and got me the best price she could. Delivery guys were great too!!! Very happy with my whole experience !!!

Dolly is amazing.great customer service. Make sure you ask for Dolly

I had a wonderful experience. Dolly Day assisted me in selecting a bedroom set suited for me based on my preference and her knowledge of the selections. Dolly was very patient and informative. She made the financial process a breeze as well =)

Great furniture choices, quality, and prices. No hassles.

Natasha is simply the sweetest and funny salesperson I've ever met. She made the shopping experience 100x worth it

Ashley Home Store has knowledgeable, friendly and considerate staff. Fine furniture at reasonable prices.

Our purchase included a bed( HB, FB, & rails), dresser, chest, and 2 night stands. The furniture shipped faster than promised but delivery kept us waiting over 2 hours, we were promised first 9am delivery because we both had appointments that morning. First night sleeping on the bed ( actually, we had just gotten into bed) and the rails BROKE!!!! The mattresses HIT THE FLOOR....RAILS AND SLATS BROKEN!!! They have ordered new rails (2 weeks of waiting) and hopefully it will be fixed. The furniture is beautiful but I’m not confident in the quality at this point. I will update my post when the issue is resolved.

Enjoyed our visit.our purchase . Our saleswoman was very knowledgeable.

Great prices

Everyone was so friendly and helpful. When it came time to make selections and put my set together Rose was very patient and gave me helpful advice. Such a wonderful overall experience!!

Always some kind of sale going on, never any good deals. Their so called sales are ridiculous.

I've always wanted to purchase furniture from Ashley's and I finally got the chance. My sales rep was curteous and a great multi Tasker she went beyond to help me with my purchase. Will definitely shop there again! Oh!!, the furniture was so great my kids loves their new beds, great quality furniture at a very good price. Thank you so so much for everything!

A wonderful shopping experience. Reasonable prices, professional staff.

Very courteous and helpful

Not happy at all with delivery service. Was told that possible to get delivered within 10 working business days but at worse case the week of March 23rd. At no point was I contacted and told that it was not in stock and would not even get to warehouse until the 28th and would be approximately the first week of April before I receive. I am highly upset that this was not disclosed at time of purchase. I would not have bought if I had known it would take this long. I would not recommend purchasing from them if you want to have full disclosure and expect to get in a timely matter. I bought because I thought I was going to get in a resonable time.

I went into Ashley looking Dolly listened to what I wanted and guided to my eventual selection. Dolly was very helpful and so friendly.

I was totally dissatisfied with the services at the Ashley store here in Dothan Al. Completely unorganized and just care for making a sale, and not upfront with the customer. Other than that I would like to thank Mark for fixing the issue.

We have bought several pieces of furniture from here including a full bedroom suite. Our buying experience was fantastic but we have called multiple times about getting a piece of furniture fixed under the warranty and never got a call back. I'm not sure if we will be back for our next purchase or go somewhere else.

I didn't find what I needed there but it was helpful to shop for my furniture as far as comparing prices.

Rosemarie at the DOTHAN store was so great to work with. After she helped me find the perfect chair I ordered it in brown. A few days later I changed it to gray. She was so sweet about my change. I have bought several pieces in the past from Ashley but plan to buy from them and Rosemarie again in the hopefully near future. Thank you for helping me out

Looking for recliner nice store well displayed found different options picked chair good customer service no pressure walked through choices Good process just right in our sold

Great service! Rose was excellent! Im just so excited can't wait to get my new furniture!

I could not have had a better experience. The staff was very courteous and bent over backwards to make sure I got exactly what I was looking for, as quickly as I needed it. We have been very pleased with our furniture:)

Very pleased with the service I received..Elizabeth answered all my questions and took my order over the phone.Can't wait for my new furniture to arrive..