Ashley Store
Open today: 10:00 AM - 07:00 PM
The Ashley Store in Enterprise, AL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Ashley Store Enterprise, AL
Unfortunately, I had a very poor experience with Ashley Furniture. I walked into the store with a picture of the couch I wanted to order. It took a very long time for the floor salesperson to process the order but I could live with that. The order confirmation didn’t print so the person needed to find her manager to help her with it. I finally left with the confirmation of my purchase and I was told I will get a call with estimated time of how long it will take for the couch to be delivered (I was told 1-4 weeks). A few days went by and I didn’t get the call or the confirmation email I was told I’ll receive. I looked for the print out that I got at the time of purchase only to realize that my phone number and my email were both entered incorrectly (phone number had one wrong digit and email said .om instead of .com). I would have never heard from Ashley about the delivery because they had no way of contacting me! I called customer service and had my email and my phone number corrected. The delivery day came and the color of the couch was completely different from what it looked like on the website - the couch we ordered was beige and the couch delivered was closer to gray - see pictures. Lastly, after the delivery people left, when I inspected the couch closer, I saw a scratch on it. I didn’t have any strength to try to call and ask for a new order/ new delivery after this fiasco. We’ve ordered several pieces of furniture from Ashley in the past but this one was definitely the last one.
My spouse and I recently purchased a sofa, oversized chair with ottoman; and an accent chair. Mrs. Elaine Walker ( sales consultant ) was very nice and helpful. Mrs. Walker absolutely love her job and she is still learning. I hope to continue to see her and other workers with pleasant attitudes in that location as well as other Ashley Furniture stores. Mrs. Walker thank you and T ( the loader )for making my and my husband’s experience a pleasant one. T ( the Ashley furniture store loader is a very nice person as well and very knowledgeable about his job . The both of you two should receive a raise; because your pleasant attitudes is probably what attract customers. Signed M Brown
I recently relocated with my family to Alabama and was keen on finding the perfect bed to complement my new room. That's when I laid eyes on the Hillcott King Upholstered Bed at Ashley Furniture and instantly knew it was the one. Upon checking online, I was disheartened to discover a nearly three-month wait for delivery. However, fate intervened in the form of Katrina Head-Jones, a true superhero in customer service. During our conversation, she generously offered to sell me the floor model. I was overwhelmed with gratitude and could have easily shed tears of joy. Katrina's professionalism and dedication to customer satisfaction were exemplary. Her assistance not only made my day but also reaffirmed my faith in outstanding customer service. As I drove home, I couldn't wait to tell my husband about the exceptional experience I had with Katrina. I commend Ashley Furniture for employing individuals like Mrs. Head-Jones, whose commitment to helping customers goes above and beyond expectations. Thanks to her remarkable service, I am not only delighted with my new bed but also eager to return for future purchases. Ashley Furniture has earned my loyalty, all thanks to Katrina Head-Jones!
Elaine was very kind and very helpful. Made the purchase quick and easy!
Katrina was amazing!! Very helpful and knowledgeable
Katrina Head Jones was the best ever. She helped me so much. She is a blessing 🙌 thank you so much. I can never say enough good things about the store and there staff.
Kellie and Steve extended such warm hospitality to us, and made the deciding/buying process smooth and effortless. Great team for a great experience.
My wife and I were in the process of building a home, didn't have a close date, but wanted to get new furniture on order. Dajon Watson was extremely helpful and we'd highly recommend working with her. She held our order until we could take measurements verifying everything fit correctly. She then agreed to hold our furniture for around a month until we could close. She scheduled delivery 2 days after close. She made the process easy and seamless. Thanks Dajon!
The sales woman was able to point us out to the exact item that we were looking for. And we actually ended up coming out with more than what we expected since she was able to find exactly everything we were wanting for our home. We can’t wait to go back and possibly get more from this woman, she did great. We’ve had furniture shopping.
The store manager, Katrina Head-Jones was wonderful. She was extremely knowledgeable, friendly, & patient. It was a pleasant experience.
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0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.