Ashley Store Florence, AL

Name: Kristiland Queen Upholstered Storage Bed
Brand: Millennium® by Ashley
SKU: B794B3
Price: 898.98 USD
Availability: InStock
Rating: 5.0 (1 reviews)

Ashley Store

(256) 676-2292

1604 Florence Blvd

Florence, AL, 35630

Get directions

Store hours

Open today: 10:00 AM - 07:00 PM

Monday 10:00 AM - 07:00 PM

Tuesday 10:00 AM - 07:00 PM

Wednesday 10:00 AM - 07:00 PM

Thursday 10:00 AM - 07:00 PM

Friday 10:00 AM - 07:00 PM

Saturday 10:00 AM - 07:00 PM

Sunday 12:00 PM - 06:00 PM

About Ashley

The Ashley Store in Florence, AL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.

Store Details

The Ashley Store in Florence, AL is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Stearns & Foster and PURPLE—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!

Customer Service

(205) 417-7776

Monday 08:00 AM - 06:00 PM

Tuesday 08:00 AM - 06:00 PM

Wednesday 08:00 AM - 06:00 PM

Thursday 08:00 AM - 06:00 PM

Friday 08:00 AM - 06:00 PM

Saturday 08:00 AM - 06:00 PM

Sunday Closed

Ashley Store Florence, AL

In-store offers

What our customers say

4.8

(1617 reviews)

93%

FILTER Star Ratings

Ann Rice

May 13, 2025

I bought a set of end tables on 5/3/25, wrote a check and was told I would receive them on 5/8. I called them on the 8th and was told because I wrote a check and it had to clear that it would be the 11th. I called them today and it will be the 22nd before they can be in this area to deliver. I was also told that if I reschedule the delivery there will be a $79 rescheduling fee. I will NEVER buy anything from this company again!

Alex Nomore

May 12, 2025

Only positive feelings after Annie service me)

Brandi Smith

May 12, 2025

Jessica was so helpful and friendly while helping us pick the furniture we needed. She was very thorough in making sure she understood what we were looking for, and helped us stay within the budget we had in mind. She even went as far to help scoot some end tables over to the sofa we wanted so that we could be sure it matched, and suited our style. The manager, LaKeta, was also very helpful with our financing, and getting the payments and down payment to where we wanted. Thank you both for your help!

Staci Hogan

May 12, 2025

Mrs. Annie was so helpful & very friendly

Laila Mojica

May 11, 2025

Jessica Wallace was super helpful and took her time to explain how things worked, we will be back to visit her.

Aniya Harris

May 11, 2025

Daniel helped me today!

Chris Lane

May 11, 2025

Ashraf was professional

Beth Lane

May 11, 2025

Ashraf was very helpful!!

Dylan Scott

May 08, 2025

Daniel at Ashely furniture helped me pick out the right selection of furniture within my budget. He was very thorough and took time with me during the process. I would highly recommend asking for Daniel at this Florence location!

Johnny Williams

May 08, 2025

Annie did a damn good job helping me find a mattress

Stephanie Beaton

Nov 08, 2024

This review has been over 2 years in the making as I waited for Ashley to do the right thing. I purchased a bedroom set in September 2022, which cost over $5,000 (paid with cash, even more if we wanted to use a card). As soon as it was delivered and put together, I noticed a bowed rail on the side of the bed, which also had a small hole in the fabric. I immediately notified the store and they told me that this collection was being discontinued. They said Ashley would only be manufacturing remaining orders and replacement parts so they put in an order for a replacement rail. And for the next 2 years, I called and emailed numerous times with no answer about whether I would receive this item up until the last 6 months when they told me there were no more pieces for this bedroom set available, despite being told 2 years ago that they were ordering the replacement. I then asked for a refund of the cost of the rails since they were a line item on the invoice at a cost of $175. I got a call back that they would only offer me a $100 *store credit.* This is not an acceptable alternative given that the brand new furniture was delivered damaged at which time they were notified immediately and I was told they would get me a replacement. I declined the store credit and asked to speak to a manager, of whom I had spoken to about this situation before. She never once called back when she said she was going to and in fact, she never called me back at all after my last call. I then was contacted by the shipping department who miraculously found a set of rails after 2 years! This seemed fishy but I told them to deliver them anyway. Low and behold, we opened them today as we are reassembling the bed in a new bedroom and THEY ARE DAMAGED TOO! These damaged even worse! There is a huge chunk of wood missing from the corner and the slats look like they have been used. I don't know what funny business happened over those two years but these are not brand new rails- it's almost as if they were returned damaged from someone else because there's no way a brand new set would have appeared out of thin air after 2 years. Now I'm stuck with damaged rails, no refund for the damaged goods, and there's no way they are making more of these. I have spent countless hours on the phone with the store and the shipping department and it is one of the worst customer experiences of my life. The company should be ashamed for giving people a run around after investing such a large amount of money into a purchase. I should have gone with my gut and ordered from Pottery Barn, it actually wasn't that much more expensive. The furniture would have been higher quality and the customer service better. Absolutely my last purchase at Ashley and beware to all you potential customers out there.

Nicole J

May 24, 2024

Do NOT shop here!! I should have never made my 5 star review before hand after they insisted we would leave one while in the store, the smiles and “sincere” help in the store was all show. I deleted it though to post this and hopefully get other peoples attention so they know bc now we know how they truly operate and treat people.. it’s sad honestly. Save yourself from any headaches and hardships seriously! My husband and I came in and made it very clear that we would need the movers/delivery men to move our old furniture into another room, I am 6 months pregnant and my husband was unable to move the furniture himself, we discussed all of these details in the beginning, again during the conversation and at the very end in which each time we were told continually it was absolutely no problem at all, the sales associates name was Emily, she even said she wrote a note in the system for them so they were aware ahead of time but several times confirmed with us it wasn’t going to be a problem, bc we told her specifically we wouldn’t be able to make the purchase if that was an issue at all bc we wouldn’t have anywhere for the new furniture to go without the other furniture being moved. We found out she was a new girl but regardless, the managers Terry and Lakita took absolutely no accountability for it at all, instead they spoke to me and my husband very unprofessionally and rudely, basically stating we were liars saying “that is not how we train our employees so I know that wasn’t said from one of my employees” when it absolutely was. It was 7 weeks after initial entrance into the store and then speaking to the delivery department to confirm that they were aware of the notes that were made and wanted to ensure a smooth delivery and awareness when they arrived & that’s when we were told their delivery men do not move any other furniture, so we called the store and spoke to 3 different people who were managers after speaking to two sales associates to be transfer to them, spent two weeks of phone tag and back and forth for a simple problem that should have been resolved with no issues. A mistake made on their part and they made it such a huge deal to give us our money back and then when they finally said they processed it they charged us a $500 cancellation fee when this was not a matter of we decided we didn’t want/like the furniture, it was a clear mistake on their part they were unable to fulfill and wrongfully took $500 from us. They have absolutely no good morals when it comes to customer service. They smile in your face in the store and the moment they have your money, they could care less about you and will argue to the moon and back with you if there is any issue whatsoever. We are unbelievably disgusted by their actions and treatment in how they treat their customers. Don’t let them take advantage of you, there are many other options and places for furniture than a place that is just sitting on their high horses waiting to trample and screw you over very quickly. We even came back after having an issue with them in July when we moved here last year when they sent us a broken table and we wanted them to just cancel it bc we had already waited 8-9 weeks for it to be delivered and didn’t want to wait another month or two for them to send the replacement and they refused to give us our money back and said a refund was not available. So we waited another 5 weeks for it to be delivered which was very frustrating. This is the second and last time they have mistreated us as customers. They are just out to get whatever they can from you and do not genuinely care about you as a customer or future customer, they made that very clear to us. We still aren’t even done furnishing our house but this will never be a place I go to anymore bc of how incredibly wrong they continue treat their customers.

Revi

May 23, 2024

Should have waited til service was fully completed to leave to two five stars reviews I did before. We shopped here when we first moved here and the service was great in the store, the delivery took longer than we were told, everything was delivered fine however except for one of the tables was brought in with the leg broken, the guys were about to walk out when we were like um this leg is broken & they were like “oh so you want us to take it back?” Um yeah, we didn’t pay for a broken table. Anyhow, we didn’t want to wait another several weeks so just told them to cancel the table that was sent broken, the lady argued with me very unprofessionally about not getting a refund, my husband ended up getting the phone and just asking when the soonest they could redeliver it and we waited another 3 weeks so it was about 11 weeks total. Well fast forward 6 months later, we came in to get more furniture but made it very clear we would need the old furniture moved into another room and we were told that wouldn’t be a problem at all, well 7 weeks later we are told our order is ready for delivery set up and when I called to confirm everything we were told that the delivery men would not be moving any other furniture other than the furniture we got from them. So long story short I spent two weeks going playing phone tag back and forth with the store to talk to the appropriate person. I spoke to Jennifer originally and she was very nice and helpful, she was very sincere and understanding and tried to work things out for us. I ended up having to talk to Terry the floor manager, I guess above Jennifer the sales manager & he was not as friendly at all, didn’t apologize for anything or say anything back when I said we liked shopping there it’s just been an unfortunate event of things not working out like we hoped/expected and all he said was “yep.” Honestly, Jennifer should be the floor manager if that is his kind of manager attitude. I will never understand how some people get the positions they do and it seems like the most hard worked and more eligible ones get overlooked. The service in the store is great here, just don’t know what your going to get once you leave and everything is in motion. Good luck! I hope everyone else’s experience goes a little more smoothly and your concerns/issues are actually validated and respected like they should be.

Corey Franks

Nov 20, 2021

(Read the original post below for the backstory) 2/2/2022 UPDATE: The saga continues!!! The last piece of furniture was scheduled to arrive around the late January timeframe and this was agreed to at the time of purchase. No one ever contacted us so we decided to inquire about the status. Upon calling the store we were informed that it was, indeed, at the warehouse and the reason why we were never contacted is because the sales person we dealt with nearly 3 MONTHS AGO is no longer employed there (good for him!!). Complete disorganization is the only explanation as to why they can’t even keep track of fully paid for orders. It’s absurd and completely negligent. Last week they scheduled delivery for tomorrow (2/3) and said someone would call to arrange a timeframe. No call came. My mother reached out today to do their job and was told she was never added to the schedule. The EXACT same thing that happened back in November. Shocking, I know… This experience isn’t unique whatsoever and it’s no wonder that there are multiple social media groups dedicated to complaints against Ashley Furniture HomeStore with THOUSANDS of members. Go ahead and search for them! Do yourself a favor and DO NOT shop with Ashley Furniture HomeStore. Learn from the mistakes of others and you will be thankful. Original Post from 11/2021: Do NOT waste your time. My mother purchased a bedroom set here that was in stock in their warehouse since the original buyer canceled the order. She scheduled the delivery day and was instructed to move any furniture, etc for delivery. She confirmed the delivery twice in the last week and was told everything was on schedule and they’d be in contact to arrange the time. They never contacted her and when she inquired yesterday ago they said it was never tagged and the furniture was in Birmingham so they weren’t going to be able to deliver it. The ONLY reason she agreed to purchase it was because it was in stock at the warehouse and now the store is telling her it may be 4-6 months!!! They did not hesitate to take $4000 and arguably had no intention to follow through on the promises they made. Absolute scam. Find a different furniture store.

Tara Plank

Aug 18, 2020

I was given August 4 & August 11, as the two days fir delivery for my 2 bdrm sets. Needless to say, Aug 4 comes. No Delivery. Call store spoke with Manger Shawn whom refunded $169 & apologized that we had t o go thru this but the earliest he can get anything t o m e was the 18th. Im like ok i can deal with it bc the bunkbed set was fir Hunter & his bday is the 19th. The 18th comes & furniture is to be deluveted between 11-2pm. The driver us to call 40 minutes before arriving. At 12:23 pm Tommy calls stating he will be there in 9 minutes. (What happened to 40 mins prior),? Two males. Tall black male & short white male with alot if visible tattoos arrive to deliver & set up bunkbeds. Approx 2 pm the white guy carries out boxes so, i start to get myself up into the leg scooter due to being immobile from ankle replacement surgery. The black male stops me at the bedroom entrance holding his phone for my signature. Some lady is on phone asking questions. Which were mumbled. Something about arrival. Product & referral. By what i could see in the distance it looked oj & i told her i really didn't know & by what I could tell since I wasn't near it. She said thank you & he just walked out without a word. I quickly hollard at him bc i can see a large crack on the frame. Son said he was pulling out. Told him to go stop him & get him back in here. He eventually came in & i poibted out tge large crack in the frame ststing he needs to take it back bc i do not want damaged furniture. He 1st replied that its "only a scatch." I stated no its not, as I placed my fingernail into the crack & told him it went thru to the otherside. He came over & looked on the otherside & stated I was right. I told him I didn't want the furniture due to ut being damaged. He stated its not his problem & that i needed to call the store. I told him it was his problem bc he delivered damaged merchandise. He stated it wasn't his problem & to call the store as he quickly left. I was calling Ashley furniture at 2:10pm spoke with Mgr Shawn whom stated none if it should have happened & tgstvtge delivery person should have taken the furniture back. Ststed I had to call customer svc to fike a complaint & if nothing was done to call him back. Customer svc manager was pathetic. Treated me as a liar even though I have pics to prove the damage. Refused to come get the furniture today let aline any day claiming that since I signed for it it was mine. I wasn't told anything by the deluvery guy other than sign this showing I delivered your furniture. I hadn't even seen the furniture up close yet.i was in hallway trying to get to the room. Custoner svc is pathetic. I called mgr shawn back since he told me to & uts been over an hour & hes not called back. Doesn't surprise me at this point. Only thing I can recommend is DO NOT SHOP AT ASHLEY FURNITURE. The list of reasons is none stop.

Get alerts about new items, sales and more.

For additional details on the offers on this page, click here to learn more.

0% interest for 60 months^° - In-Store Only

On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.

†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. For more information on our Regular Price, see store associate or visit ashleyfurniture.com. Discounts from Regular Price may apply based on payment method and terms which may be considered a finance charge. See store for promotional options and details.

From our Blog

From our Blog

From our Blog

From our Blog

From our Blog

Ashley Store Florence, AL

Store hours

About Ashley

Store Details

Customer Service

In-store offers

What our customers say

Find another location

Get alerts about new items, sales and more.