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Ashley Store | Florence, AL 35630
Ashley Store
Store hours
Open today: 10:00 AM - 07:00 PM
About Ashley
The Ashley Store in Florence, AL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Florence, AL is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Stearns & Foster and PURPLE—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Daniel really helped us out! There were a lot of options on the floor and he showed us exactly what we were looking for.
Daniel made the process very simple and easy! Found exactly what we were looking for.
Ashram is a great salesman
Ashraf was a pleasure! Great personality and very helpful!
Ashraf provided great service
your the best Mary, and love my new couch set you helped me with!
(Translated by Google) Ashraf very good helper (Original) Ashraf muy bueno ayudante
Mary at the Florence Alabama store assisted me with a new electric reclining sofa. She was very knowledgeable of the stock and worked to get me the best price available. This will be my go-to furniture store from now on.
Mary is the best !!! wouldn’t buy furniture from anyone else !
Mary Parrish is the sweetest. She was so very helpful whenever I had any questions.
Jenneifer was was great totally helped me out 5 stars
Jennifer was Amazing with helping me pick out my guest bedroom set, and was super helpful! 10/10 would recommend!
Jennifer was absolutely amazing. Helped me design my whole living and was really friendly!! Will be going back to her in the future!
Daniel was very helpful and store is beautiful in Florence Alabama. Prices were great. Thanks 🙏
Just left after getting our new living room and dining room suite! Highly recommend speaking with Jamario! Super knowledgeable and easy to work with! He walked us through the entire store and was able to find something that fits all our needs!
Annie helped us look for a couch!
Ashraf provided excellent customer service
Jamario was really great and helped me find exactly what I was looking for! Highly recommend!
Super friendly and helpful! Had an amazing experience with Mrs. Annie and Laketa!
Mrs. Annie & Laketa were fantastic! We had an amazing experience!
Ashraf is an impeccable salesman, with vast knowledge on the products I am in the market for buying.
Ashraf provided me with exceptional service. Very good at showing my husband and I mattresses.
Ashraf is very helpful and informative. If you need to find the best price for a quality item, talk to Asraf at Ashley in Florence.
Mary Parrish was helpful and so nice. Had a great experience!
Daniel was very professional and helpful. Had lots of patience with my wife’s making up her mind.
Jennifer was great! She was very knowledgeable.
Great experience Annie is wonderful!!!! Extremely knowledgeable, friendly and fun.
Ashraf was very helpful in helping us make a decision on our recliner purchase. Very nice attention to our needs.
Jennifer was great! Extremely helpful!!
Jennifer
I got a couch today and Daniel was so cool and helpful!! He helped me find the perfect couch!!
Great transaction
Daniel did a wonderful job helping us decide on our new recliner!
Annie at Ashley Furniture was great. She was friendly, helpful, and did the best she could to save us money to get the best prices. She has now helped us 3 times with our furniture needs. Would definitely recommend her!
Ashraf provided excellent customer service. I What? I would recommend this company.
Annie walked us through the store and she did a great job!
Walked around the floor with Annie and she was great
Great sale associate.Today we got furniture! Thanks again! -Ashraf
Wonderful experience with the selection and purchasing process. Jamario Bolton was great to work with. Professional, courteous and knowledgeable!!
Ashraf is great!
ashraf provides great customer service!
Ashraf me and my family exceptional customer service.
Annie met us when we came in the door she was very friendly awesome personality made us feel at home got us approved for credit got the couch we wanted... done an amazing job very sweet knowledgeable sales woman
Jennifer was very helpful.
Jamario was very helpful and knowledgeable about the furniture.
Ashraf helped and provided us great service!
Ashraf provided great service!
Ashraf provided me with great customer service! I’d highly recommend him!
Ashraf was super helpful! He gave us exceptional service!
This review has been over 2 years in the making as I waited for Ashley to do the right thing. I purchased a bedroom set in September 2022, which cost over $5,000 (paid with cash, even more if we wanted to use a card). As soon as it was delivered and put together, I noticed a bowed rail on the side of the bed, which also had a small hole in the fabric. I immediately notified the store and they told me that this collection was being discontinued. They said Ashley would only be manufacturing remaining orders and replacement parts so they put in an order for a replacement rail. And for the next 2 years, I called and emailed numerous times with no answer about whether I would receive this item up until the last 6 months when they told me there were no more pieces for this bedroom set available, despite being told 2 years ago that they were ordering the replacement. I then asked for a refund of the cost of the rails since they were a line item on the invoice at a cost of $175. I got a call back that they would only offer me a $100 *store credit.* This is not an acceptable alternative given that the brand new furniture was delivered damaged at which time they were notified immediately and I was told they would get me a replacement. I declined the store credit and asked to speak to a manager, of whom I had spoken to about this situation before. She never once called back when she said she was going to and in fact, she never called me back at all after my last call. I then was contacted by the shipping department who miraculously found a set of rails after 2 years! This seemed fishy but I told them to deliver them anyway. Low and behold, we opened them today as we are reassembling the bed in a new bedroom and THEY ARE DAMAGED TOO! These damaged even worse! There is a huge chunk of wood missing from the corner and the slats look like they have been used. I don't know what funny business happened over those two years but these are not brand new rails- it's almost as if they were returned damaged from someone else because there's no way a brand new set would have appeared out of thin air after 2 years. Now I'm stuck with damaged rails, no refund for the damaged goods, and there's no way they are making more of these. I have spent countless hours on the phone with the store and the shipping department and it is one of the worst customer experiences of my life. The company should be ashamed for giving people a run around after investing such a large amount of money into a purchase. I should have gone with my gut and ordered from Pottery Barn, it actually wasn't that much more expensive. The furniture would have been higher quality and the customer service better. Absolutely my last purchase at Ashley and beware to all you potential customers out there.
Daniel did a great job helping me find a mattress! Everyone was so polite!
With help from Daniel we were able to buy everything we needed at a great price. Thanks Daniel!!
Daniel was very helpful and great to work with. If you need furniture go see him.
Ashraf was amazing! Helpful & funny, it was a pleasure shopping with him today!
Annie was an excellent customer service rep. She was very helpful in the decisions we were trying to make by pointing out the features of each one. Very helpful sweet lady!!
Ashraf provided my wife and I with answers to our questions. We would recommend him anytime.
Ashraf helped us with our questions
Ashraf provided me and my family with superior service!
Had a horrible experience. I went in alone to browse and see what prices were on a certain selection of furniture. The salesman was helpful at first, but was dismissive of my budget and made a rude comment about this not being the thrift store when I mentioned that what he was showing me was out of my budget. Before I left, he stood over my shoulder as I wrote a positive Google review he asked me to write. I will not be returning to this store.
Our Sales rep Annie was amazing and very helpful!!
Ms Annie helped us get a table and chairs two weeks ago. She went above and beyond and was a pleasure to work with!
Ashraf was very helpful to us.
Ashram gave me a warm and personable welcome. Highly recommend
Daniel at the Florence store has been absolutely amazing and helped us so much was patient and very understanding thanks so much
Ashraf- great service and warm personality!
Jennifer was a great person to work with while deciding on and purchasing a bedroom suite! She was very informative, kind, and easy to work with! Will recommend her and Ashley furniture store to others in the future.
Jennifer and Laketa made my day. I purchased the Next Gen Durapella set from them at a better price then Barnett and Brown offered me. Thank you girls!
Jennifer was great. She was very informative and super easy to work with. Even though they didn’t have exactly what we wanted in store, we told her what we were looking for and she found us our sofa set online in a great timely manner! Highly recommend stopping by and seeing her!
a wonderful, stylish man named Jamario helped me find a bed, sheets, cover, and pillow. very respectful and great vibes. 5 stars! 😇
Great experience! Ashraf did great helping look for recliners!
I recently looked at purchasing a couch and Annie was absolutely fantastic throughout the process! She was incredibly knowledgeable, helping me choose the perfect style and color to match my space. Annie listened to all my needs and made great suggestions without ever being pushy. Her professionalism and friendly approach made the entire experience enjoyable and stress-free. I couldn’t be happier with the service I received. Highly recommend Annie if you’re looking for furniture with expert guidance!
Truly had an amazing experience! Thank you Jennifer for all your help!
Annie Johnson has a wonderful attitude and I’m coming back to see her.
Mrs. Annie Johnson was wonderful. She answered all of our questions and was very knowledgeable about the furniture. We will definitely be back to see her at Ashley Furniture.
Had a great experience at Ashley Furniture. Annie was a big help very friendly and knowledgeable she gave great service
Ashraf provided me and my family wonderful service and would highly recommend!!
Bought table and bed set with the help of Miss Annie
Ashraf provided excellent service with helping my husband and myself find the perfect living room furniture for our apartment. He is very knowledgeable and friendly.
Ashraf was terrific helped us tremendously I would highly recommend him
Ashraf provided me and my wife excellent service and I highly recommend him.
Daniel was very helpful and knowledgeable. He helped us with deciding on what we wanted and also helped us save money versus purchasing online! Highly recommend!
Jennifer is always the best. I have bought from her numerous times. She is GOOD!!!!!!
Ashraf. Good guy. Thanks
Ashraf provided great service and I would recommend him.
Daniel did a great job.
Ashraf was very helpful and provided wonderful customer service!
Ashraf provided great service!
ashraf gave me wonderful service!
Ashraf was a great help to me! Was determined to help me find what I wanted! He is an asset to Ashley Furniture! Thank you for hiring him!
Mary was kind, extremely helpful and not pushy at all. Definitely a 5 star experience!!!
Ash Raf was very helpful
It was pretty good, Jamario was very helpful!!!!!!
Ashraf provided me and my family wonderful service and I would highly recommend him.
I had a fantastic experience at Ashley Furniture, thanks to Daniel! He helped me find the perfect 3-piece living room furniture set, and I couldn’t be happier with my purchase. Daniel was knowledgeable, and open to any and all questions. He took the time to understand my needs and made sure I found something that fit my style and budget. The whole process was smooth, and Daniel’s excellent customer service made all the difference. Highly recommend asking for him if you’re looking for quality furniture and great service!
Mary was great and nice.
Annie
Jennifer was Great!!
Annie helped us walked around the store and gave us great customer service
Very quick, easy to transport and more than worth the money.
Jennifer gave fantastic service! Very personable! Great experience!
Jamario was very informative and able to answer all of my questions!
Ashraf provided me with wonderful customer service
Mary was a very sweet worker who was helpful but gave a good amount of space , very welcome atmosphere.
Mary gave me great service!
Jennifer was very kind and helpful with our shopping experience
Annie T was absolutely phenomenal. Loved the guidance and support shown throughout this process! Looking forward to working with Annie in the future. Ashley definitely has a wonderful staff and Annie was by far the best!
Daniel was very helpful and knowledgeable.
Daniel is an Awesome sales Representative !!
Ashraf was super helpful.
Ashraf, very knowledgeable, provided with excellent customer service, very nice guy.
Ashram was awesome. Highly recommend 👌
Ashraf. Was fantastic. Highly recommend
Very friendly helpful and polite
Daniel sold me a awesome recliner. He was knowledgeable and willing to work with me. I'll buy here again. Editing because apparently my recliner was supposed to be delivered today between 12 and 3. However no one will be home during those hours. Called the store to reschedule and their next available delivery date for me is November 16th. I paid over $150 delivery fee just to be told they won't be in my area till this date. Not willing to work with me. Simply told me it's unfortunate... i won't buy from them again because of this.
Ashraf very charming lot of charisma very helpful.
Annie & Ashraf were very professional and great! Highly recommend them! Talked with ash for several hours yesterday seeing products and came in today and finalized the purchase with Annie! Got a great coffee table and side tables for super cheap! Definitely look at clearance items!
Jamario was very informative. We are trying to decide on new living room set. When we decide we will be back. Thanks for being kind and courteous to my family.
Jamario was awesome! Honest, straight forward, very good to work with without the pressure. We left very happy with our new furniture!
ASHRAF provided excellent customer service!
Ashraf provided great customer service. Very helpful!
Mary is awesome to work with. She’s fantastic and super kind.
Mary was fantastic! Super nice, professional, and helped me find exactly what I was looking for!
Mary is awesome to work with!
Jennifer was amazing and knowledgeable and showed every option in my budget. I will back to purchase and definitely will work with Jennifer again.
Jamario is GREAT!!
Jamario was absolutely the best went through step by step processes and was a very well maintained employee was very helpful and I would most definitely recommend him to anyone
Ashraf provided great care!
Daniel Bass was really nice he helped us look at different beds that we was interested in
Came in for a couch, but the sales person Daniel let me know about the full living room set sales. If I ever need any more furniture I will be sure to return to this store and hope that Daniel is there.
Ashraf was an awesome salesman! He spent time talking about several different items. Highly recommend.
Annie gave such great service, will definitely be back to get a couch!!
Annie was great and helped us so much.
Jennifer was great - super helpful and great customer service!
Daniel provided a very friendly and professional environment for the everyday shopper!
Daniel is the best
Ashram excellent service and great communication.
Annie was very friendly and was very helpful and saved us money!
Stopped in to browse around. Looking to purchase new living room furniture after the first of the year. Spoke with Annie. She was extremely nice and very helpful.
Great experience at Ashleys with Ashraf
Ashraf was very helpful, informative, and polite.
(Translated by Google) Ashley is a beautiful store to buy home furniture, although a little expensive, the quality of the furniture is worth it (Original) Ashley es una tienda hermosa para comprar muebles para el hogar aunque un poco costosa la calidad de los muebles lo vale
Ashraf was awesome! Very knowledgeable and great sense of humor! Highly recommend!
daniel was awesome!! excellent service
10/10 daniel was excellent
Daniel bass was great!! 10/10 experience
Daniel Bass is an amazing worker!! He had very good patience
Jennifer was awesome. She explained all information in a helpful friendly manner.
Jamario went above and beyond to help me and my babies out. He is the sweetest most helpful young man I've met. Definitely need more worker and people like him .
ashraf provided us with great service, very helpful!! edited: ashley furniture is a joke. the sales rep lied & told us the couch we ordered was in stock at the warehouse & would be delivered in 3-5 weeks. after 5 weeks i called customer service & they told me that the couch was not in stock & would not be at the warehouse for another 3 weeks & then we would have to wait until the next available delivery date. we canceled our order (12.5% fee, over $300) & will never use ashley again.
This store is great! Jennifer was the one that helped me and she was so knowledgeable!
Excellent experience with Annie!
Daniel was great
Ashley is a fantastic place to work! Beautiful furniture for your home. Had many different mattress options as well as adjustable bases. 10/10 recommend.
Mrs.Annie was a great help in finding the perfect bedroom set..
Ashram was a great salesman. He helped me throughout the store.
Daniel is awesome! Ashley gave us a great deal and were easy to deal with! We are very happy!
Ashraf was great! Very personable and helped guide us in making the right decisions
Ashraf was very personal and helpful. He answered every question I had.
Great service from ashraf!
Ms Annie was an excellent sales lady. She answered all our questions and gave us a good deal. We were very pleased ♥️
Ashraf was very friendly and helpful. He was very knowledgeable about the bedding and furniture.
Jennifer was amazing
Great place to buy furniture ask for Jamario
Daniel was a huge help!! He answered ever question I had and was super patient. He went above and beyond helping me pick out a few furnature sets!
Daniel was really helpful and did a nice job with helping us find what we were looking for.
I went in last week, incredibly overwhelmed about furnishing my new apartment. Jamario immediately stepped in and pointed me in the direction of what would be best for the square feet I was working with. Thank you so much!
Ashraf has been awesome and I’d highly recommend him🥰
Daniel Bass was a very kind helpful man. He was very patient with me and help me pick out the perfect set for my living room, thank you so much!
Ash was incredible and made the experience very personal and Jennifer was able to answer any question we through her way.
Ashraf was great! He really helped us find exactly what we were looking for and really and left us with an amazing experience! Definitely ask for him if you are going to pick out some furniture, he was a huge help and great conversation!
Ashraf was a pretty good seller, he gave me and my mom a good service. And good looking too :D If I want to get a new lo que sea for my home, I am going to back to Ashley
Daniel Bass. Fantastic service. Helped me find the perfect couch I was looking for.
Thanks! Annie was great and helped with what we needed.
Annie was so helpful and patient with us one finding the perfect mattress.
Mary and Jennifer took great care of us! Thanks!
Ashraf gave me wonderful service. I recommend him
Annie was great and very knowledgeable! Good variety of furniture in the store.
Ashraf was very professional and helpful.
Jennifer was great
Jennifer is incredibly knowledgeable and friendly. Will be back to see her for all my furniture needs.
Jennifer was on her job doing the customers ask solid favor just by being there!!!
Mrs. Annie was very polite. She was very patient with me as I tried to make a decision on whether to purchase a dinette set or coffee table set. Because of her great customer service, I came back to make a purchase.
Excellent service!! Annie was extremely knowledgeable about recliners/lift chairs and helped me with exactly what I needed!! Definitely the place to go!
Ash Raf was a terrific help. Very professional and informative.
Jennifer was great
Salesperson Annie was terrific. The onsite manager was extremely helpful. A little too much paperwork. Felt I was buying a car.
ASHRAF gave me wonderful customer service.
Ashraf provided us with great customer service as we were looking for a mattress
Annie greeted us when we entered the store and was very helpful.
ASHRAF WAS GREAT SERVICE.
Mary Parrish was very helpful and patiently worked with us !! Thank you
Annie was very sweet and helpful.
Ms. Annie was absolutely the sweetest and most helpful. We will definitely be back! Many future purchases to come!
Daniel did a great job helping us find our mattress and sectional! also got the price down significantly for us!
My wife and I were searching for a new bed and bed set. We were fortunate enough to be assisted by Daniel. Daniel was extremely helpful, informative, and polite.
Me and my wife stopped in to look for a new couch, Daniel was very helpful with helping us find a match
Ashraf provided us with great service. He answered all the questions we had.
Daniel was amazing and so very helpful
Ashraf is an excellent salesman! He answered all our questions! Would recommend
Ashraf provided warm, personal service to my family as we browsed the store.
Ask for Jennifer! She will help you with all of your needs!
Stopped in and Daniel was super nice and helpful.
ashraf provided me with wonderful service i would recommend
Daniel was extremely helpful & super nice to work with, thank you!
Thanks to Annie Tracenrider for her patience, guidance, and expertise. Much appreciated. We will purchase from her again!!
ASHRAF, is a great customer service and very pleased with help he offered us throughout the store
Annie did great
The people at the store were very nice when we came in and purchased but we’ve had a horrible experience since then. We waited almost a month for our bed to be delivered and when it finally was, the headboard was defective so they had to take it back, so we were sleeping on the floor due to that but the delivery team ensured us that they were quick to redeliver when something is damaged. They called me to reschedule and it will be another 8 days before the new one is delivered. I’m a new mom with a newborn and now having to sleep on the floor for over a week. Absolutely ridiculous and we won’t be purchasing from Ashley again.
Visit Ashley in Florence, Alabama today! Jamario did a great job being patient with me as I mattress shopped. He helped me find the best option and sealed the deal with helping me getting last day of labor day sales and perks! I appreciated all his help!
Ashraf was very friendly during our shopping experience!
Ashraf gave us great personal service! We highly recommend him! ☺️
I had the most amazing help from Xavier. He was wonderful to speak with and helped me put the furniture of my dreams in my home !! Definitely will be back !
I worked with Xavier, and he was great and helped me fill my whole house with amazing furniture definitely coming back!
Jennifer did a wonder job helping us pick out our dining room table! Very nice and accommodating. Thank you.
Ashraf provided us with very great service, answered all of our questions.. if you're in the area please come visit this store and speak to Ashraf, he knows his stuff for sure!!
Mrs.Annie was very patient and helpful today during the store’s Labor Day sale! She helped us find the perfect bed!
Ashraf was an excellent salesman he took care of me from the time I walked in to signing the paperwork highly recommend ashley
Jennifer was great to work with! So upbeat and helpful!
Ash Raf was very helpful and personal excellent customer service
Ashraf was pleasant to be with and helpful with the shopping process
Jennifer is awesome. Very professional and friendly. She should be running the place.
10/10 experience at this store. Jamario greeted me and helped me find exactly what I was looking for. If I ever need furniture again Ashley’s will be the place I go and jamario will be the person I look for to help me.
Had a great experience, Jamario Bolton helped me find what I needed! If you come to this store, look for him!! He won’t disappoint
If you are looking, come to Ashley's in Florence ,AL and ask for Jamario. He helped me find what I was looking for at a great price and was such a nice person to deal with.
Ms. Annie was wonderful! She was attentive, patient, knowledgeable, and kind. Ms. Annie rocks 🤩.
Jamario was an awesome help for us in store!
Jennifer was very knowledgeable and great to work with
Very picky with what i wanted and daniel was perfect and patient with me
Ashraf was so helpful and knowledgeable! Highly recommend!
I had the best service by Annie at the Florence store it was very pleasant and a good experience
Annie was so kind, professional and helpful.
Annie was great to work with! Very nice lady and very accommodating!
Ashraf provided excellent service!
Ashraf , offered great customer service! He’s always greeted me as soon as I walked in and is very knowledgeable about Ashley’s furniture.
Ashraf provided very well customer service. Highly recommend!!
Ashraf, was patient answering all our questions about the bedroom suite we bought from Ashley. He was personable and engaging!!!
Annie did an outstanding job.
Mrs. Annie was wonderful and very knowledgeable of her products! Thank you! However, after completion of my purchase, a delivery was scheduled for a certain date and a certain timeframe. I stayed Home for the duration of that time. I received a call at the end of that timeframe stating that the delivery could not be made that day. I contacted Ashley customer service and they stated someone would call me on Monday to reschedule. I never Received that phone call. On Tuesday, I called And canceled the order. Later, I received a call that my delivery was set up for that Thursday. I informed them I had already canceled the order. They have charged me $153 for canceling the delivery! I did NOT cancel a delivery. I simply canceled an order that they failed to deliver. I have Contacted the Ashley furniture store in Florence multiple times, and they tell me a manager will call me back. It’s been weeks, and I have yet to receive that call. I have issued a dispute with my credit card company and have received a call from a Marie Vincent with Ashley who was supposed to call Me this past Monday after speaking with the store manager. I’ve yet to receive that return call as well. I’m done dealing with these people. I will take it to the BBB next. Nothing else is getting their attention, maybe this will. Not only that but they have 2 pending charges on my account one for the order I canceled and the other for who knows what!
Ashraf has done amazing! He was great and very helpful for us!
Jennifer has great customer service highly recommended.
(Jamario) best job I've had very friendly and professional work environment
Ashraf provided great service and was very friendly
Annie was so sweet!
annie was very helpful. Nice quality.
We asked about a million questions and received quotes for so many different scenarios. The patience Jamario showed was amazing.
Ashraf was very kind! Great service!
Great service. Ashraf was an excellent salesman
ASHRAF did an awsome job on helping us get a bew living room set
Had a good experience working with jamario. If you come to Ashley's I recommend looking for him.
Ashraf was super helpful and informative!
Jamario was very respectful and helpful when i came into the store yesterday. i decided not to get anything that day but i will definitely will back and ask for his assistance if i have any questions!
Annie was such a sweetheart to work with. She let us take our time and made us feel comfortable and not rushed. Very pleasant and knowledgeable!
Great service.
Best place to shop and wonderful people to work with. Annie, we couldn't ask for anyone any better. Thank you !
Jennifer provided excellent service.
Annie is a wonderful salesperson. She answered all our questions in detail. Amazing person. Can be an amazing manager for the entire ashley stores in alabama.thanks . Majid
Wide selection in store with a very neat, well kept showroom. Annie was very helpful; unfortunately I was unable to find what I was looking for as I have something very specific in mind.
Ashraf was helpful! Good service
Ashraf helped me out!
Ashraf thanks for good service
Daniel was great and was easy going, no pressure. Got a sweet deal on clearance sofa living room set!
Daniel did an awesome job!!
Salesman Daniel was very friendly and helpful.
Jamario was sweet and easy to work with!
Jennifer provided us with an awesome experience at Ashley Home Furniture!
Ashraf is the superman of sales and extra goodlooking! I'll be back for my next piece of furniture he makes furniture shopping easy and fun!
Jamario was very courteous and patient while helping us pick out living room furniture along with 2 bedroom suites and mattresses. He was very knowledgeable with his products and helped us find the best deal. We will definitely be returning customers.
Great experience will recommend to everyone I know ask for Daniel
Annie was super helpful! When I asked for specific features she led me straight to what they had to offer in the store and also showed me other options available to order.
Had a very pleasant experience at the store on Florence blvd Florence Al. Sales consultant Annie and her manager, I’m sorry (I’m not sure how to spell her name) were so helpful and patient with us. They were very knowledgeable and explained everything to us about our purchase.
Great experience. Jamario was very helpful with product knowledge. You want great customer service, he’s the man.
Annie was so sweet, and helped us with every possibility! Thank you so much Annie!
Greeted with a welcoming and helpful attitude from Ms. Annie!
This store was very helpful to me. I was having a hard time ordering online and Annie the sales associate was extremely helpful and nice.
Ashraf was super helpful! We didn’t end up getting anything but we enjoyed wandering around figuring out what we wanted.
Ashraf was very helpful.
Jamario was great in helping us get the right furniture. All the staff was great
Jennifer provided excellent service and got me the furniture I needed to go back to school!!
Ashraf gave me and my family excellent customer service today
Just want to give a shout out to Jennifer! She was very helpful and positive for my entire visit! Thank you Jennifer!
Thank you Jennifer for all your help and hard work!! You were the best!
Had a great experience with Jennifer! She was very helpful and made sure I got exactly what I was looking for! I hanks again Jennifer!
The whole staff is very knowledgeable, and the sales manager, Jennifer is the best! Highly recommend this store.
Annie was very helpful and friendly
Ashraf was very attentive and helpful during our visit, I had an enjoyable experience!
Annie was welcoming and friendly! She made sure all of my questions were answered
Ms. Annie has always been great! Go and see her, you won't be disappointed.
She is the sweetest person I have meet.
Miss Annie was so nice helping me look for some new furniture! Look forward to shopping with Ashley Furniture, will be back soon :)
Jamario was wonderful and quick. He found me a bed and mattress set I know my son will be very happy with!! Definitely recommend Jamario and Ashley furniture!! Thank you for all your help!!
Ashraf was super helpful, very knowledgeable of all merchandise, I would recommend anyone looking for furniture visit him at Ashley
Very polite wanted the best price for us. Very helpful
Ashraf was a great sales rep. I would definitely recommend him if you’re looking to get new furniture. He was super friendly
If you want great service and someone who is really nice and helpful then be sure to see Jennifer! She was great
Had a great experience with Jennifer Babrick. She helped us pick our a new couch and chair for our living room.
Great options for couches and beds. Daniel helped us find our dream couch for the living room with durable material. Highly recommend stopping by.
Daniel at Florence BLVD store was extremely helpful and polite. Also very knowledgeable about product. Thank you for your help!!
Great service! Totally recommend Jennifer , she is the best!
Ashram is great!!!
Ash Raf was very attentive and helpful. I really appreciated his great customer service!
ashraf best worker showed us around so kind!!
Ashraf was very nice and attentive y’all should give him a raise.
Ashraf was very helpful to us today. He was very friendly.
Great process, painless. Definitely will come Back
Ashraf was very helpful, and gave many good points to how designs might work for my needs.
Great with Annie and lakittia. Very helpful and polite .
Great service from Daniel. He was very helpful! Good quality furniture, and good prices.
Annie and Daniel were very helpful and friendly. Highly recommend going to see them.
We came in store looking for patio furniture and Annie helped us. She answered all or our questions and she was very informative. Thank you Annie!
I worked with jamario, and he was great and helped me fill my whole house with amazing furniture definitely coming back
It is this worker there his name is Jamario and he has better customer service than the rest of the staff in the store.
Was very happy love this place and love the worker's jamario Bolton.was very sweet kind and very helping .will be back to buy more stuff.
Jamario had great customer service and made the sales process easy and comfortable. I am so happy with our purchase.
Annie greeted us at the door with a welcoming smile. She helped us our purple pillow purchase.
Great customer service. Nice and friendly environment. I want to give a shoutout to JaMario for assisting me. I didn’t know quit what I wanted but he helped me find the perfect living room set. Thank you young man.
I got the best service from JaMario Bolton! He was more than professional and knowledgeable about the merchandise in the store. I told him what I was looking for and he showed me exactly what I wanted. I also appreciate the additional options he pointed out the store had for me! 10/10 experience. If I could rate 1000 I definitely would. It’s very rare that you get a sales person who works with you from the beginning to the end. Thank you for your outstanding help!
Great place to buy furniture ask for daniel he is great
Ms. Annie was an absolute pleasure to work with. She took care of my family and me and got us exactly what we wanted.
Great customer service. Ashraf was amazing
Mrs.Annie was very knowledgeable and helpful!!!
Ashraf was the man. Very helpful!
We had a wonderful experience. Daniel was very knowledgeable and did a great job!
Ashraf was super helpful I just can’t decide on what I want right now but I would definitely work with him again.
Annie was a great help in helping us pick out a sofa for our first home!
Annie was a wonderful help
Ashraf was very knowledgable on the products and material. He was very kind and not pushy. He answered all our questions!
ANNIE WAS GREAT! SHE DIDN'T LEAVE ANY INFO OFF, THAT I NEEDED! I'LL SEE YOU SOON ANNIE
Daniel Bass helped a lot with helping me look at furniture . I felt very comfortable and welcomed
Ashraf was a great help! Very professional!
Ashraf was very polite and informative. I would highly recommend.
Annie was wonderful!
We had a wonderful experience. I can’t share photos of our purchase as the furniture is being completed and then will deliver later this month. But I have had Ashley furniture in the past and loved the quality and durability. We were very fortunate to have Jennifer as our sales rep. She was so helpful knowledgeable friendly pleasant professional and more. I will definitely use the Ashley furniture in Florence Al and Jennifer again as we get ready to refurb another room in our home.
Ashraf was super helpful and very nice.
Pleased. The let me browse, helped when asked. I got what I needed. Jamario did great
Jennifer was exceptional at helping us decide what would work best for us. Not pushy but definitely helpful!!
Our sales rep Jennifer was AMAZING! Very personable and knowledgeable to the furniture selection. My husband and I changed our minds multiple times and she was accommodating to what we wanted. I’d definitely recommend her!
Jamario was a great sales associate! He answered all of our questions and was very knowledgeable about the pieces. We are very happy with our purchases!
Ashraf was great help. Very friendly and knowledgeable
Jennifer was amazing and very informative. Greeted us with a smile and she showed me more options I was looking for on her iPad even. I have used this same store in the past and will continue to use them. The manager was very nice as well.
Had a great experience at Ashleys!!! Ashraf was wonderful and so very helpful!!!
Mrs Annie was fantastic great commentator listen to what you need she will get the job done
Daniel was very helpful with the purchase of our furniture. I had several questions and changed my mind multiple times. He was patient and informative.
Very pleasant and not pushy at all! Good experience will be back!
Love Mrs. Annie! She helped me so much and guided me thru all details of my purchase! She was great!
Daniel bass is a wonderful professional salesman I truly enjoyed shopping at Ashleys furniture
If you shop at Ashley's ask for Jamario he is a great sales Rep
Jamario Bolton was very helpful. He is kind and very polite! Amazing service!! I got a couch with my mom and I absolutely love it
I went into Ashley and was approached by jamario. And jamario was the most kind and helpful person I have ever come across in sales. He was very knowledgeable. If you ever come to Florence Ashley ask for jamario. He will definitely make your day.
Great help with finding my new couch! Was super helpful and quick! Daniel was who helped me!
Ash was very pleasant, friendly and helpful. Made my transaction quick n easy.
Mr. Ashraf met us as we came in. He was very professional and attentive. We would buy from him again! Excellent service!
Ms Annie is a JOY to work with & very helpful!!
Mrs. Annie was amazing. She's so sweet and kind and I got exactly what I was looking for!
Annie did a great job helping us with our furniture needs! Very nice and professional.
Daniel Bass was our sales fella, and he did a fantastic job. We walked out with exactly what we were looking for, and at a much better price point than other stores. Highly recommend.
Annie helped us out tremendously and was so kind and friendly! We look forward to coming back and seeing her when we purchase for our new apartment next month!
Ashraf was Very knowledgeable , not a typical sales person that's pushy he was awsome
Jamario was great to work with! Made the buying process super easy!
Jennifer
Jamario exhibited excellent customer service skills. He was very professional in answering all my questions. My experience at Ashley Furniture was exceptional. I highly recommend them and Jamario. I will definitely do business with them again.
Annie was very patient, polite and knowledgeable of all products. Made my shopping experience a pleasure. Thanks for all you do.
Annie was so helpful today making sure all our needs were met.
Walked into Ashley on a whim today, Ashraf was great very helpful and friendly. He made the our visit very productive and will definitely check out the place again!
I would like to thank Daniel for helping me look for a great mattress. Daniel was very helpful and I really appreciate his support
Ashraf is wonderful ..very polite, knowledgeable. Great salesmen all around
Great salesman! Friendly and cares!
Definitely enjoyed the experience Ashraf was very helpful and able to answer the questions! Recommend highly visiting Ashley in Florence and ask for Ashraf!
Ashraf helped us and was great!
Ms. Anne and Ms. Jennifer were very nice and kind, great business officials I’d love to come back and make some furniture purchases!! For my family.
Annie was a wonderful help! I have bought furniture from here before and will continue to do so. Thank you!!
Worked with Jamario yesterday he had great customer service and a great attitude definitely going back
Daniel was a wonderful salesman. He was knowledgeable and let us browse. He and his manager Jennifer worked with us on prices and delivery. We couldn’t be happier!
Had a great experience here!! I especially enjoyed working with Jamario as his customer service was very well appreciated and he treated me like a person and not someone he just has to deal with when I walked in. If you come here I highly recommend working with Jamario.
Great customer care and Ash was very knowledgeable about the products in his store. Very pleased with my purchase. Shop the Ashley store with Ashraf and Jennifer for all of your Home needs.
Yes I'm a customer from the Florence Alabama store I recommend to always ask for Emily or Jennifer these young ladies are outstanding they're very patient they're very knowledgeable I could ask for anything more in service me and my wife thank you very much
Jennifer was absolutely wonderful both in knowledge and very personable. If you need help, definitely seek her out.
We came in looking for some furniture, and we're very pleased with our experience. Daniel was informative and has a no-pressure sales approach. He also helps you find the best deals to maximize what you can afford with your budget. There are financing options to suit your needs. The rest of the staff was authentic and personable. This is our 2nd purchase from Florence Ashley and I'm sure we will be back.
Emily was great she has great knowledge of the products. See Emily for a great deal and great service
Daniel and Rachel did a great job and helped so much!
Rachel was an amazing employee prompt and knowledgeable helped me with everything I needed and more thanks again Rachel
Daniel did a great job at getting me the sectional I wanted at the price I needed. Would recommend and return again.
Sales manager Jennifer is very friendly and helpful. She went out of her way to help us find furniture. She is very knowledgeable and true asset to this store.
Ashraf was awesome. Toke the time to answer all of my questions and show me exactly what I was looking for. Jamario was great helping woth the financing and making sure I was comfortable with my purchase. I'll definitely be back for my next purchase.
Daniel and Jennifer where great
Greeted by Jamario as soon as I walked in the door. He listened to what I was looking for, worked with my budget, and made sure that my delivery would be hassle free 😊 Currently waiting for my livingroom set as it does take 4 to 6 weeks for delivery.. but that’s absolutely fine. I’m a patient individual. The store looked very nice and clean as well - A+ all-around!
Jamario was very sweet and friendly. He didn’t follow us around the whole store and he was not very pushy. Great experience and vibes!
Emily was awesome made the furniture buying process extremely easy, was very communicative and made sure my wife found exactly what she wanted!
Annie is very helpful
Annie helped me out! Very friendly and helpful!
Annie gave us good attention! She is a very kind and sweet person and helped us find the bedroom set we were looking for
Exceptional service from Jennifer! Very sweet, helped us finance a living room couch set. She was very personable with wonderful sales skills.
Daniel was very helpful and efficient at getting my order set up and completed.
DaMario was super helpful & very friendly!!
Annie was great to talk to about purchasing our new dining room set. She was knowledgeable, polite, and very nice. This was our first Ashley purchase and we left there totally satisfied.
Rachel was so helpful and knowledgeable we enjoyed our experience at Ashley furniture!!! We will be back and ask for Rachel!!
Rachel was great we went in the Ashley Stire just to look around, with Rachel’s help we decided to buy 3 rooms of furniture.
Jennifer was absolutely wonderful to work with! She was very knowledgeable and that helped us find exactly what we needed. Highly recommend working with her!
Annie was awesome and very helpful!
Annie is an excellent sales person. Very attentive & helpful
Ash was very helpful getting us exactly what we needed and out of the store in a timely manner.
Jennifer was the best! Great service all the way around! Thank You!
Jamario made my furniture buying experience so easy and pressure free! I was able to get more than I walked in wanting at a price that fit my budget perfectly!
Daniel did great getting us a good deal on a couch and was very helpful!
Mrs. Annie was perfect in our buying process! We loved Ashley’s furniture
Jennifer and Daniel were great! Super friendly and very helpful.
Do NOT shop here!! I should have never made my 5 star review before hand after they insisted we would leave one while in the store, the smiles and “sincere” help in the store was all show. I deleted it though to post this and hopefully get other peoples attention so they know bc now we know how they truly operate and treat people.. it’s sad honestly. Save yourself from any headaches and hardships seriously! My husband and I came in and made it very clear that we would need the movers/delivery men to move our old furniture into another room, I am 6 months pregnant and my husband was unable to move the furniture himself, we discussed all of these details in the beginning, again during the conversation and at the very end in which each time we were told continually it was absolutely no problem at all, the sales associates name was Emily, she even said she wrote a note in the system for them so they were aware ahead of time but several times confirmed with us it wasn’t going to be a problem, bc we told her specifically we wouldn’t be able to make the purchase if that was an issue at all bc we wouldn’t have anywhere for the new furniture to go without the other furniture being moved. We found out she was a new girl but regardless, the managers Terry and Lakita took absolutely no accountability for it at all, instead they spoke to me and my husband very unprofessionally and rudely, basically stating we were liars saying “that is not how we train our employees so I know that wasn’t said from one of my employees” when it absolutely was. It was 7 weeks after initial entrance into the store and then speaking to the delivery department to confirm that they were aware of the notes that were made and wanted to ensure a smooth delivery and awareness when they arrived & that’s when we were told their delivery men do not move any other furniture, so we called the store and spoke to 3 different people who were managers after speaking to two sales associates to be transfer to them, spent two weeks of phone tag and back and forth for a simple problem that should have been resolved with no issues. A mistake made on their part and they made it such a huge deal to give us our money back and then when they finally said they processed it they charged us a $500 cancellation fee when this was not a matter of we decided we didn’t want/like the furniture, it was a clear mistake on their part they were unable to fulfill and wrongfully took $500 from us. They have absolutely no good morals when it comes to customer service. They smile in your face in the store and the moment they have your money, they could care less about you and will argue to the moon and back with you if there is any issue whatsoever. We are unbelievably disgusted by their actions and treatment in how they treat their customers. Don’t let them take advantage of you, there are many other options and places for furniture than a place that is just sitting on their high horses waiting to trample and screw you over very quickly. We even came back after having an issue with them in July when we moved here last year when they sent us a broken table and we wanted them to just cancel it bc we had already waited 8-9 weeks for it to be delivered and didn’t want to wait another month or two for them to send the replacement and they refused to give us our money back and said a refund was not available. So we waited another 5 weeks for it to be delivered which was very frustrating. This is the second and last time they have mistreated us as customers. They are just out to get whatever they can from you and do not genuinely care about you as a customer or future customer, they made that very clear to us. We still aren’t even done furnishing our house but this will never be a place I go to anymore bc of how incredibly wrong they continue treat their customers.
Connie was a very sweet lady and she helped us so much!!
Should have waited til service was fully completed to leave to two five stars reviews I did before. We shopped here when we first moved here and the service was great in the store, the delivery took longer than we were told, everything was delivered fine however except for one of the tables was brought in with the leg broken, the guys were about to walk out when we were like um this leg is broken & they were like “oh so you want us to take it back?” Um yeah, we didn’t pay for a broken table. Anyhow, we didn’t want to wait another several weeks so just told them to cancel the table that was sent broken, the lady argued with me very unprofessionally about not getting a refund, my husband ended up getting the phone and just asking when the soonest they could redeliver it and we waited another 3 weeks so it was about 11 weeks total. Well fast forward 6 months later, we came in to get more furniture but made it very clear we would need the old furniture moved into another room and we were told that wouldn’t be a problem at all, well 7 weeks later we are told our order is ready for delivery set up and when I called to confirm everything we were told that the delivery men would not be moving any other furniture other than the furniture we got from them. So long story short I spent two weeks going playing phone tag back and forth with the store to talk to the appropriate person. I spoke to Jennifer originally and she was very nice and helpful, she was very sincere and understanding and tried to work things out for us. I ended up having to talk to Terry the floor manager, I guess above Jennifer the sales manager & he was not as friendly at all, didn’t apologize for anything or say anything back when I said we liked shopping there it’s just been an unfortunate event of things not working out like we hoped/expected and all he said was “yep.” Honestly, Jennifer should be the floor manager if that is his kind of manager attitude. I will never understand how some people get the positions they do and it seems like the most hard worked and more eligible ones get overlooked. The service in the store is great here, just don’t know what your going to get once you leave and everything is in motion. Good luck! I hope everyone else’s experience goes a little more smoothly and your concerns/issues are actually validated and respected like they should be.
Annie, I wanted to take a moment to express my sincere gratitude for your exceptional help and guidance during my recent mattress purchase. Your expertise and understanding of my decorating ideas were invaluable in making a confident decision.
Annie was our sales rep. Initially she was sweet. However, when it came to the buying process is when it went south. There were several typos on my sales receipt that were incorrect such as delivery address. That I asked to be corrected. They were corrected…. And still spelled wrong. After that the phone number listed was incorrect. After that was corrected the address never was fixed. I asked for that typo to be corrected, to which Annie responded with “yes we will get that fixed for you” Last week I called customer care and get an ETA on my delivery. I was told only one thing was waiting to be brought to the warehouse to prepare for delivery. Well today I get a call from Annie saying “we have your chairs but are still waiting on your bench and table it could 2-3 weeks from today. Even though I called customer care and their ETA is the 11th of June. After talking with Annie I immediately called customer care again to see if there was another error. Considering we’ve had several. Customer service said everything is on track for the 11th of June. I usually give people the benefit and never write a review on places however this table is a lot of money. I just dont know why Annie had such a hard time correcting info, and why she called to tell me that it would be 2-3 weeks when that’s not the case The process with the system they use is inconvenient.
Annie was great . I was hesitant about going in since I used to work there. But once I saw Annie I was good. Great staff .
Daniel was so much help today! He was a loyal and great sales person. I’d recommend him to anyone.
Amazing customer service did a amazing job helping thank you daniel
Daniel did a wonderful job
Rachel sold me an awesome recliner. She didn't hover like a lot of salespeople do, she gave me time to explore. Great salesperson :)
Emily was very helpful and kind.
Miss Emily was so kind to us she helped us was everything
He was very salesy # jamario
Annie worked with me and helped me get what needed
Jennifer at Ashley’s was amazing! Very informative. Help me out tremendously with purchasing my living room couch. Enjoyed meeting with her, so sweet and bubbly.
Daniel is the best! He was very helpful and gave us a great deal! Great prices!!!
At the Ashley Furniture store in Florence, AL. I was greeted by Rachel. Who assisted me on my purchase of a bedroom set, dinning room table set, sofa, loveseat, and recliner. She showed me many options and brought down in detail of the quality of the furniture. I would recommend her to my family and friends.
Daniel was really nice and he made everything really easy.
Jamario was great. Thanks
Jamario was very knowledgeable , great customer service. He knows the products.
Jamario B he’s such a good worker, helps you with everything.
Rachel was great! Thank you for everything.
Jamario was friendly and very helpful!!! He helped us narrow down our decision on 2 couches we bought today! Thanks!!!
I've had the best experience with Rachel! She went above and beyond to get me exactly what I wanted in my price range!
Jamario was very great. He helped us get the best deal in store. Very friendly and great to work with.
Jennifer was amazing! We are super excited about our new couch!
Annie is the sweetest and she was very helpful with our visit!!
I highly recommend Jennifer. My wife and I had a great experience.
Jamario helped us find the perfect bedroom furniture set. Very kind and helpful!
Jamario did a great job showing us around and telling us about all the options offered with different bedroom suites
Rachael was great help.
My name is Chayston my reiew is on Jamario from Ashley's furniture in Florence Alabama, he went out of his was to help us find exactly what we was looking for. He was there the whole way here. Super nice, friendly. Outstanding job!
We liked the no pressure approach. Emily, although new employee, did a great job giving us a good experience.
Emily was AMAZING! I have been in a number of times and never received the level of service provided by Emily! You better keep her!!
Rachel did an amazing job helping us find the perfect couch for us! She was very detailed while also allowing us the space to make the correct decision for us!
Great service! Rachel was exceptional and made the process very easy!
Jennifer was very sweet and very helpful on helping me pick the right sectional
Rachel was so great! She was very friendly and answered all of my questions. I usually hate shopping for new furniture but she made the experience a positive one for me!
Highly recommend talking to Annie
Annie was very nice and helpful.
I don’t usually leave reviews but Jamario Bolton definitely deserves one. The customer service he provided was absolutely phenomenal. He talked to me like a person rather than just some customer he had to get out the way. Not to mention he knows what he is doing because I got the best deal imaginable. If you go to Ashley’s, I recommend going to him.
Thanks so much to Jamario and Daniel at the Florence location! Y’all went above and beyond for my family and thanks to Laketa too!
Rachel
Emily was so kind, welcoming and helpful. Our expectations were exceeded and then some. She made the purchasing experience simple, easy to understand and pleasant.
Emily was great!
Outstanding and helpful , his name is Jamario and the store is in Florence , AL
Annie at the Florence Alabama store was very helpful to us as we shopped today. We appreciate her hospitality and knowledge shared with us. Thank you, Annie!
Daniel was an excellent customer service rep. He took his time in helping us select the perfect furniture to meet our needs!
Annie was very professional and overall helpful
Great experience with Rachel ! She is super knowledgeable and knows her stuff !
Daniel was a great help to us! He got us a great deal on some great furniture! We had a great experience.
Daniel knows how furniture! He answered all of our questions and helped us find our new sofa
Daniel was a terrific help with our furniture purchase and his no nonsense approach made the experience effortless. I couldn't recommend him more.
Daniel made furniture shopping a great experience. I appreciate all of the help he offered, and he made sure to get us the best deal. Highly recommend!
Jennifer was a huge help to us. She was extremely knowledgeable about all of the furniture. Very friendly. Went out of her way to meet our expectations.
We had a wonderful experience at this store! Daniel helped us so much, and he got us the best deal! Highly recommend shopping here!
Great service
If u in the area and in need for some furniture go and ask for Daniel @ the Florence store. We drove almost 3hrs. The trip was worth it. Great customer service
Rachel was extremely helpful when deciding on which mattress was the best fit for me and my husband. She also made the process super simple and quick. I would highly recommend shopping at Ashley Furniture with Rachel’s assistance.
Jennifer was amazing she sold us exactly what we wanted and didn't try to talk us out of it
Jennifer was amazing she listened to exactly what we wanted and got us the best deal! We purchased in Slate!
Jamario helped us get what everything we needed , 10/10
Jamario was a lot of help with picking our our new bedroom furniture
Rachel was VERY friendly and professional. Great personality
Annie was very patient and respectful! She allowed us plenty of time to look around for what we wanted. We highly recommend using her for your salesperson, and we will be back!
This is a review for Jenifer on 3/5/24 She was an absolute joy to work with. Understood our wants and tasts. Was very knowledgeable about the merchandise . Very accommodating too!
Annie was very knowledgeable, professional, and helpful with our furniture purchase at Ashley Florence Al. Store.
Jennifer was the most knowledgeable salesperson I’ve ever encountered shopping for furniture and mattresses. Salesperson doesn’t do her justice. You won’t regret asking for her by name.
Extremely helpful, quick service. My husband called about a mattress. Daniel helped him over the phone, and then, we went in and purchased the mattress.
Rachel was very professional and helpful. Amazing experience.
RACHEL greeted me with a smile as she introduced herself and shook my hand. She listened to my requests and found several pieces for us to choice from and we found the perfect bed for my Granddaughter! There was no hidden costs or charges. RACHEL was honest, caring, and devoted to satisfying her customers wants and needs...we will recommend Ashley to our friends. My Granddaughter is looking forward to the arrival of her new bed this week! Thanks RACHEL at Ashley furniture!! My review was for RACHEL at Ashley furniture I guess Ashley furniture had me thinking of Ashley. All credit goes to RACHEL she was awesome!!
Rachel was great! She was very helpful and enjoyable to do business with. Giver her a raise!!
Ashley's furniture is great. Good quality furniture and absolutely beautiful. My sales person (Jamario) was very professional and kind. He listened to what I was interested in and found the perfect furniture for me and my family. The price was reasonable and the process was very easy. I definitely will be getting more later on down the road. Thank you.
Daniel was very informative and low pressure. He answered all our questions and got us the best deal he could.
I had a very pleasant experience at your store and was very impressed with my salesperson Annie, she was very kind and helpful in helping me find what I was looking for.
We had Jamario as our associate and he was very well spoken, honest, and welcoming. He was very professional and would recommend him 100% for any furniture needs, I know I’ll be returning!
I loved your store. It was easy to get around iand I loved your employees. They were so helpful. Daniel bass was so helpful, so please give him the 5 stars.
The entire staff at the Florence store were so helpful, nice, and knowledgeable. Anxious to get the new bedroom suite! Rachel was so patient and willing to help in any way possible. I would definitely recommend her and the rest of the staff to anyone looking to buy furniture.
Emily was a great help! Highly recommend her !
Rachel was awesome and very helpful
Rachel was great!
Walking into Ashley's home furniture is a lot different then walking into rooms to go, I felt like I wasn't rushed or pushed to buy anything. I was paired to Rachel for sales. She was kind, forth coming, and hospitable, she gave me the information I needed, the pricing and availability. She wasn't pushy, and had a sense of humor and comfortability that you won't find in most places of sales. Watching how she worked and communicated with her manager lakita you could tell right away she was a team player and not aggressive at all or hostile for the sale. I asked for recommendations on what I should go with and she was not at all hesitant helping me make the right choice and design of what I wanted. I highly recommend you go there and ask for Rachel!
Emily was super helpful with pricing and suggestions! She was very knowledgeable on discounts, shipping details, and overall pricing!
Emily was amazing in helping my wife and I find out new living room furniture! Despite all of our going back and forth and trying to decide she was very helpful and pleasant the entire time!
Daniel was extremely helpful and nice!!
Daniel helped me get an awesome deal on a mattress and box spring set and pillows today! He was great to work with!
Rachel was a fantastic sales rep and helped us find the perfect furniture pieces for our home!! 😊
Emily was a huge help! She helped us with find our perfect set! Highly recommend her as a salesperson!
Daniel was great
Rachel Coale did an amazing job at communicating with us about what we were interested in, and found the perfect products for us to take home. We had a great experience, and now have a beautifully furnished home.
Sera H. answered all our questions and helped us find our perfect new sofa.
We had a wonderful experience with Annie! She was kind and helpful, but we never felt pressured to buy anything. She was just ready to help answer all our questions! Would definitely return!
Annie was great! We were in and out in just under an hour, she was very personable and kind! Highly recommend her!
Mrs. Jennifer provided exceptional customer services and met our needs. She even gave us a $300 value in a protection plan. I would rate 10 stars if I could. Highly recommend.
JENNIFER IS AMAZINGGGG!!!!! She is so helpful and sweet!! She made the experience easy & great!
She was hands down the most knowledgeable, patient, and sweet sales lady my husband and I have ever had. Great experience.
I really love the couch soon as you walk in Ashley furniture store. I hope my husband agrees with me when we decide to get a new couch from here. Mrs Annie and Mrs Jennifer were totally awesome and friendly, instantly felt like I was with my family helping me find a sectional, this store makes me feel like I am with family when you shop at Ashley for furniture for my home. They are the only associates (out of the 4 furniture places I went to today) that walked up to me with a smile and they were knowledgeable about the items on the floor, they could work with my budget, the color scheme I need to keep it to, and make sure I get the right couch because my dog is going to scratch and gut (or murder) the couch that I get. Can't wait to come back and get my future sectional (couch)!!!!!!
Emily and Jennifer and Lakota in Florence Al are verry good associates helped me and my girlfriend with a bed and adjustable bed frame.they are verry greate at the sales kind and verry friendly good to work with thank you for your time to help us
Emily, Laketa and Jennifer helped me find a mattress and bed base. They were very knowledgeable and easy to work with. It was a very enjoyable experience.
From the moment we walked into the showroom, we were greeted with a warm hello and smile from Serea H. She proceeded to take the time to show us around based on questions asked based on what we were looking for. Not once were we rushed to make a selection as she worked with us through all our questions and concerns. Thank You Serea for making our experience enjoyable.
Everything was very professional. We couldn’t ask for any better service. Very satisfied with the whole process!!! Emily and Jennifer took care of us from start to finish!
Rachel was so helpful and helped us find exactly what we were looking for!! Highly recommend, ask for Rachel!!!!
Great attitude and ease of purchase.
Emily was excellent and helped us with a smooth buying process!
Emily Hill was an excellent sales person. She was attentive and knowledgeable and made us feel welcomed.
Daniel and Laketa were great in helping me with the purchase of my bedroom suite. I highly recommend these two on any of your upcoming purchases
Annie answered all our questions and was so helpful
Jennifer, Terry, and Annie are ROCK STARS. We had a wonderful purchase experience. What a great store. We are getting an awesome new master bedroom suit thanks to this team.
Jennifer was extremely helpful! She provided immediate service, and made the entire process extremely helpful.
Just purchased a new sectional couch here. Great shopping experience. The salesperson, Jennifer was very helpful. Would highly recommend!
Annie was amazing and helpful! Looking forward to our new table.
Ask for Jennifer! She was AWESOME, very informative, and got us a great deal! We never felt pressured to buy.
Daniel was patient and attentive.He is very knowledgable and we enjoyed are purchase.
Annie was very approachable, helpful, knowledgeable, and friendly. She really made a positive impact on our shopping experience. And dressed super cute and stylish as well!😄
Daniel was amazing and helped us out greatly.
Me and my girlfriend our buying are first home and needed furniture. Jennifer at the Florence store welcomed us at the door and helped us throughout the whole process and answered all our questions throughly.
Very helpful and attentive!
Jennifer was a great help and thanks so much
Jennifer was very professional and made us feel at home with our new bedroom set Thanks Jennifer
Jennifer was amazing, great service and very knowledgeable. Highly recommend
We had a great experience! Annie was extremely helpful!
Annie was very warm and welcoming, she remember me when I came back to make my purchase.
Ms. Annie was very helpful and patient.
Jennifer was our sales associate and she worked with us to help us get our bedroom suite at a great price! She helped us with a nice friendly disposition and helped us to make our dreams of a new bedroom suite possible and less stressful!
Annie was very helpful!
I’ve been here a few times and always work with Annie. She is amazing and very sweet. She’s upfront with any charges or issues that may arise. Furniture is good, never had an issue with anything. The white glove deliver service is nice also. They will come in and set everything up for you. Again, try and work with Annie. She alone makes it a nice experience.
Annie did amazing as always
Mrs Annie at the Florence location found me the perfect bed and was very kind and professional! The whole staff was welcoming and made sure we got everything we needed.
We came in looking for new living room furniture and never once felt pressured into anything. Jennifer was the most sweetest and most down to earth person and was very helpful and informative. I highly recommend this location and dealing with Jennifer.
Ms Annie was very helpful and very sweet. We enjoyed doing business with her. I highly recommend going and seeing her if you are looking for furniture. Thank you Ms Annie!
Mary, was very helpful and nice salesman
Great experience! Jenn was very helpful, easy to talk to, and made sure to get us the best deal on the set we wanted!
Ms. Annie was so AWESOME helping us pick out furniture! We will definitely be back!!!!
Jennifer was amazing! Very informative and helpful
Jennifer is Amazing. Super friendly very courteous totally a pleasure dealing with
Annie helped me at Ashley Furniture. She was such a great help!
Visited the Florence , Al store and Annie was so helpful!!
Mrs. Annie was very helpful to our family today - with our living room furniture purchase.
Annie was of great help today. She answered all of our questions and made sure my sister in law was completely satisfied with her purchase.
Mrs. Annie was great!!
Daniel was very helpful and personable. Good experience all around
Annie at this store gives excellent customer service. She made my shopping experience fun!
Mary Parrish did a wonderful job of helping us find the perfect sofa!
I had the very best experience with Jennifer, the manager. She was polite and well informed on the furniture. Would highly recommend this store.
Daniel was very helpful in assisting us with our purchase.Very helpful about the material of our furniture.Thanks Daniel ,I think we will be very satisfied with our purchase.
Excellent and efficient customer service! Will ask for Annie next time!
Miss Annie was very polite and helpful.
Jennifer helped us find exactly what we were looking for!!
Jennifer is Very nice and helpful. 2nd time we have come back to Ashley furniture and love it everytime. They are very nice and welcoming. Thank u
Annie was such a help! She was able to answer all of my questions…and I had a lot.
Great experience. Mary was amazing! Super friendly & immediately knew exactly what I was looking for.
Annie covered all of the bases and helped us with everything we needed for our purchases.
Annie was very helpful!
Annie was very kind and knowledgeable.
Annie at Ashley furniture Florence, AL was extremely helpful and went above and beyond to help us get our dream sectional! Great Job, Annie!
My husband and I were looking for a new mattress and bed frame. Mary greeted us and answered all of our questions.
Great service and lots of options
Daniel was wonderful, great customer service, knowledgeable and respectful that we don’t buy furniture very often. This was a great experience
Jennifer and Annie were cheerfully helpful and attentive which made the process of selecting and purchasing our recliner so easy!
Great service and very easy process. They had exactly what we wanted and even with delivery the price was right.
MS ANNIE You Got the best sale lady who got my house LOOKING GOOD!!!
Annie was awesome! I would recommend her to my family and friends.
Annie was a great help. Very nice.
Annie was a great help.
Good service
Great place! People were very friendly. Helpful with our questions. Didn’t put pressure on us, we were very thankful. Excited about this new recliner!
Annie was very efficient and helpful. Very pleasant!!
Jennifer helped us she was very knowledgeable and helpful and let us take our time she didn’t pressure us or anything
Beyond thankful for Jennifer! She goes the extra mile for her customers, and ensures they are satisfied.
Jennifer is always a huge help ❤️❤️
Annie was very helpful and friendly. Thank so much for your assistance today!
Daniel and the Ashley staff were amazing when I came to their store. Thanks for a great experience.
Ms Annie is the best sell person
Daniel was very helpful and knowledgeable when it came to helping us find the perfect couch for our family
Annie at the Florence AL store is outstanding!!! Her customer service, presentation and closing the sale was awesome!
I Went To Get My Daughter The Bedroom Suit She Was Wanting & Ms Annie Helped Me With Everything From The Bedroom Suit All The Way To The Mattress & Box Spring With A Mattress Protector...I'll Definitely Will Be Back To Buy Again...
Annie was very kind and helpful while assisting me in choosing a sofa for my family room!
Daniel was knowledgeable and very helpful
I like this place
Stopped in just look around and get a feel for what we might be interested in purchasing. Jennifer was very personable and knowledgeable. We ended up buying a 3 piece living room set and a dining table and chair. Will definitely recommend
Awsome,friendly staff
Awesome person Jennifer Babrick. Wonderful person when I walked in and help me all the way with my new furniture. She was great !!!!
Ms Annie was the best. The world needs more like her.
I receive a very warm and spirited greeting from Annie. Annie was very eager to help and knew exactly where to direct me about my request. She escorted me to the location and answered my questions. She checked in during my stay but was not annoying. She also remembered me as I completed my shopping. Well done Annie!
Ms. Annie, our sales lady, was willing to work to get us what we needed and within our budget! She was extremely easy to work with and very accommodating to our needs. We are so thankful!
Jennifer was the best. Very very helpful
Very friendly and helpful. Great prices.
Mary was absolutely amazing! She helped us pick out the perfect mattress for our home. She also helped us with financing!!! The best experience ever!! We will be back next time!
Thanks Annie. Great service.
Mary kait was awesome
Mary Kate is one of the best employees that I’ve ever dealt with 10/10
Great service… thanks to Mary and Laketa…
Annie was lovely and incredibly helpful. So glad we stopped by! We were able to leave with a piece far better than we even anticipated.
Annie was great and so helpful with everything! Very sweet!!
Very helpful polite service 😁.
Ms. Annie was a wonderful salesperson! She was patient, informative, and quick to help us find and purchase exactly what we needed. Thank you! ❤️
We found the furniture we were looking for!
We had a nice experience. Daniel helped us with what we were looking for. He showed us several options. Asked several times if we had any questions. He wasn’t just hovering over us making us nervous or feel pressured(which the store we went to before Ashley did) but checked on us several times to see if we needed help or ask any questions. He was courteous, friendly and very respectful. Also, Terry who was at the desk doing some of the paperwork with our purchase was very nice, friendly and courteous. It was a nice pleasant experience. I would recommend and shop here again. The store was very nice and clean also.
Ms. Annie was very helpful with making the process of picking out and purchasing my furniture as easy as possible.
Awesome Store! Friendly salesmen. Daniel Is the best at his job. Thanks again for your help.
The staff at the Florence store was so knowledgeable and helpful. Daniel Bass helped me find exactly what I needed for the best price
Come see Daniel Bass for all your furniture needs he is amazing an will help you find what suits you best great customer service!
Went in and the salesperson Daniel was very nice and informative. Greeted us immediately with a smile and showed us around. Store was very clean and friendly staff, definitely will be returning.
The sales person Mary was very knowledgeable about the products and very friendly.
I was in the market for a new bedset, and Jennifer Babrick was very nice and thorough with getting me setup with a very appealing set.
Ashley‘s home furniture has the best furniture in town. I am so pleased with my new furniture. Daniel bass, at the location in Florence Alabama was wonderful!! He went above and beyond to help me pick out everything for my new house!!! Great place to get new furniture with amazing employees!!
I must say, this store has some of the most amazing and genuine employees. There is one employee in particular, his name is Daniel Bass, and Thank the Lord for this man. He is such a sweetheart and is very good at his job. He has a wonderful understanding of what someones needs are and is a terrific sales man as well..
Ms. Annie is great!
David did an awesome job!!
Annie was great and very sweet! Store was clean and well maintained. Lots of options and great prices.
Excellent service Very friendly & polite
Mary was wonderful!
Excellent service! Mary and Laketa were so helpful and made furniture shopping a breeze!
Annie was very pleasant and helpful
My husband & I have been looking for new living room furniture for months now. We went to 4-5 stores yesterday & just couldn’t find a fit for us. I got on Ashley’s website & was looking for a sectional that had both a chase (my requirement) & recliners built in (my husband’s requirement) along with plenty of seating. We found just that on the website. We were greeted by everyone there & we spoke to Jennifer who did an AMAZING job. She showed us options that would suit us & when I asked about the one that I found online which wasn’t on display in store she took us over to furniture that had a similar frame, fabric, & cushioning. We talked about our options & she was very thorough with the whole thing. She sold that couch & we gladly bought it! After everything was said & done I decided to go back & add an additional console (Jennifer was on lunch) & the team gladly stepped in & helped me with that add-on. I have already told my family about the positive experience & plan to tell more friends/family. We will be going back in the future. Go see Jennifer & the rest of the team at Ashley in Florence,AL!!
Ms Annie was professional and efficient
The store is very comfortable for browsing and Annie answered my questions professionally.
The sales person, Annie, was very friendly and extremely helpful. She made me feel and comfortable and not rushed. She made sure that I understood everything about the product and the delivery. This is the second time I have purchased from this store and both times have been effortless and very pleasant. I most definitely will make future furniture purchases at this store.
Tons of options and amazing deals
Best furniture store in Florence!
Great store and friendly staff!
We loved how Annie greeted us as soon as we walked through the door and was a great help while we were shopping!
This is the best store ever super clean and polite I would also like to give major credit to Laquita and Catherine Borden for there amazing work and sorry if I didn’t spell names right
Awesome place to shop
Whole staff was awesome. Came in looking for a couch set they didn’t have on the floor, but they helped me get ideas by showing something similar
Daniel was awesome and a great help throughout the whole process. Definitely will be back!!!
Great service…Knowledgeable and patient sales reps. Definitely recommend.
Excellent lady, wonderful with talking with us about a Purple mattress, which is a wonderful mattress!!!
Annie helped us find everything we needed, Terry was awesome with helping getting us set up with our finances and LaKeta was there to help everyone figure everything out to get us out the door. This crew is very awesome and extremely helpful in every way. Would highly recommend dealing with Ashley furniture in Florence
Mrs. Annie was extremely helpful and efficient in assisting us with our purchase. The entire process was handled within just a short time, and we love the sectional that we were shown!
Horrible experience with Ashley! They ordered my sectional placement wrong and it’s been over a month with little to no response on when or how they are going to change it. They have NOT communicated with me at all. I do not recommend purchasing from them. This is why you should shop local. I have definitely learned my lesson!! I will continue to push to get my couch fixed and hopefully some money back for all the hassle they have put me through!
Laketa is fantastic! She was so helpful in getting us pricing and the best deals possible!
Clean and Friendly Staff. Spoke to Annie
Annie was very helpful and knowledgeable. I enjoyed my experience with her. She checked in on us but didn’t hover. She gave us space to discuss then would check back. Best experience with a sales person.
Annie was happy to help as soon as we walked in the door! She was able to check delivery dates on the pieces we chose very quickly! We will ask for her anytime we shop there now!
It was a very nice experience. My daughter was shopping for a couch as well as a mattress. Miss Annie was very helpful and knowledgeable. She helped my daughter find her sleep fit for the mattress.
Jennifer and Mary were so helpful. Me and my fiancé couldn't have asked for a better experience, they were very attentive and very on top of things throughout the whole time.
Went to Ashelys at Florence, Daniel and Tarry did a great job. Helped me choose furniture and also tried to put good price into it. Would definitely recommend going there
Annie was great! Helped me decide on a mattress in no time!!
Daniel was a great help!
Daniel was very helpful with selecting a bed! He was very knowledgeable and answered all of our questions! We’re so excited to get our new Beauty Rest Black home!
Annie was so sweet to me and my son! Highly recommend
Came in the other day kevin was a great helped found me everything I was looking for!
Annie was great! Very helpful and friendly! Great selection!
Daniel was very helpful and was very kind . thank you daniel
Great experience working with Kevin Johnson on our new sofa!
I loved working with Kevin!! He was professional, fun, and cute if I’m being honest!!! Ashley you have a real asset with Kevin and he truly was amazing to work with!!
Kevin Johnson is THE best. If you want a good experience, use Kevin!!
My name may be Angel but the experience I had with Kevin Johnson while shopping for my home was absolutely heavenly!!! Don’t waste your time going anywhere else cause the crew at Ashley have you covered!! Thanks again Kevin!!
Had an absolutely great experience shopping at Ashley. Kevin Johnson took care of me beginning to end!! I will be back for all my home furnishings!!
I enjoyed working with Kevin Johnson for advice on my Ashley Sofa. It's electric. The price point was amazing, considering all the main seats recline. So helpful for disabled person. I recommend this for my fellow disabled veterans. Great Experience.
Kevin was super helpful and extremely kind and helped my wife and I find the perfect couch for our apartment!
I enjoyed my shopping experience today.Daniel really helped me.I would recommend shopping at Ashley’s Furniture to everyone especially with Daniel as sales person
Had the best experience at Ashley! Kevin and Daniel were so professional in helping me find the perfect pieces for my home. They made what can be a stressful experience fun! The best quality, you can't find anywhere else. Go see Big Shamrock & Little Clover for all your furnishing needs!!
Kevin was so helpful with picking out my new mattress. I enjoyed the comfort test with Big Shamrock lol. 10/10 would recommend!
Kevin at Ashley was super helpful and was able to answer all my questions without issue. It was a great experience!
Daniel was extremely helpful and made sure we had everything we needed before we left. He was friendly and did not try pressuring us in to extra purchases. Editing my review to say this was the absolute worst experience I’ve ever had with a company after leaving the store. They are so helpful when getting you to make a purchase but will not help you at all after. The delivery was a nightmare and one of my pieces is damaged. They are offering no assistance and customer service is a joke. They don’t seem to care or want to help at all. They might as well have told us to kick rocks. Highly recommend finding someone with better prices and better customer service because we regret going with this company.
Annie was awesome at helping us today. It was quick and painless picking out a new sofa set! I showed her one I saw online and even though they didn’t have that model in the showroom, she showed me one very similar that I liked even more. She provided great customer service to us! Can’t wait for our new set to be delivered!
We were greeted by Daniel immediately walking through the doors. He was helpful and the entire staff walked us through the purchase of our new bed. Highly recommend this location!
Miss Annie helped me it was painless
Easy purchase and friendly customer service
Do not go here. Prices are ridiculous and they will only come after you for your money purchase a five year warranty on ottoman it was delivered rip and they refused to replace it. I’m having to get lawyers involved to go around to make sure they actually do what they’re supposed to do. I will never purchase anything ever again from Ashley‘s furniture. They were only loan shark, and after only one thing, your money, and the furniture is not even that durable if you purchase here, you’re an idiot.
Annie was great! Will definitely be coming back !
Ms Annie greeted me promptly. Continued to check on me during my search for a dining set for my kitchen. Ms Annie was so nice & helpful to me.
Chris did an awesome job assisting us with purchasing a sofa and mattress!
Excellent customer service and support from Kevin Johnson at the Florence, AL location!
Shopping with Daniel at Ashley Furniture has been amazing!! Great customer service. He is patient and kind and answered all questions concerning the new additions to my home. Thank you!!
Mary was very knowledgeable and awesome. Thank you
Super friendly service and helped me get a great price my for new bed set! Daniel was terrific!
Mrs. Annie was so helpful!
The few times we have gone in, we have had the best experience. The salesperson is never pushy and always knows where to point us in the right direction. We even had a sleep study done and learned some great information. We will definitely be back.
I got two new pillows from Ashley Furniture Florence. They are amazing! Will recommend!!
Outstanding service. I actually regret not coming here first. Mary was absolutely phenomenal I don't think I'll be going to any other furniture store from here on out.
Mary was amazing. Great customer service.
The customer service I received at Ashley’s was awesome! I
Jennifer was amazing. She helped me find the best option and provided great service.
My experience here was amazing!!! I recently ordered a new mattress and the Better Than a Boxspring Foundation from Ashley Furniture Florence. My sleep has improved so much and it was so easy to set up. Thank you guys!!!
Daniel was great. Thanks Ashley Florence, AL
I walked into Ashley Furniture not realizing I was going to meet Three amazing guys: Daniel, Terry and Kevin. They were very helpful, patience and kind to me. These guys are doing an awesome job. Keep up the good work guys!!! I tip my hat to the three of you!!!
We came in just looking around for a new sectional and ended up leaving with a new bed! Kevin Johnson was such a tremendous help with everything! He was very quick to answer all of our many questions and made the whole process quick and easy. Thank you Kevin for all your hard work!
Annie was very kind and helpful.
Jennifer helped us with everything we needed.. excellent service!
Jennifer was awesome!
Sales lady Jennifer was a great help she contacted us when bed we was getting got discontinued she went above and beyond to help us get another one. Great lady very helpful.
Everyone has been so professional and friendly when I was in the process of ordering my furniture. Fast and easy delivery!
I ordered my bedroom suite from them recently. Everyone was so nice and professional.
Kevin Johnson Kevin Johnson Kevin johnson...thee Kevin made me buy more furniture for my home than I even knew I wanted and I couldn't be more grateful. His knowledge was unparalleled and the experience was more than I ever thought it could be. I had no idea how the leather would conform to my body. W h o knew I needed electric recliners. Kevin...that's who
Picked up a mattress from here, Kevin Johnson helped us out! Going to check out some bedroom suits next time!
I enjoyed working with Kevin Johnson and we love our new furniture! Thanks!
Kevin was absolutely great! He helped me consider a lot of different options, and walked me through all of my what if questions. I also appreciated him going above and beyond to help me find a green couch which I know isn’t super common!
I had a great time working with Kevin Johnson picking out my new living room furniture!! A++++
Miss Annie did a great job explaining and financing our purchase of a bed frame and mattress. Friendly and professional service.
We came here on a whim after being dissatisfied with other furniture stores and im so glad we did. Daniel and Kevin were both incredible with helping us get exactly what we needed for our new apartment at a really good price and rate. They made the process so easy and helped us find a complete solution for our space beyond what we came for. We will absolutely be back in the future and cannot recommend this store enough.
Purchased a Beautyrest Black mattress set with adjustable base for a great sale price. Kevin and Daniel at the Florence, AL store were awesome to work with.
The personnel at the Florence, AL Ashley store has been a pleasure to deal with on my sofa. Kevin Johnson listened to all my questions and responded correctly and politely. I will definitely use and refer this store to friends.
Kevin Johnson at the Florence, Alabama location was very helpful.
Annie was very pleasant in helping me out.
Great experience at Ashley.Annie was a big help and answered all my questions plus added unknown features I didn't know about.
Thanks so much for having such wonderful associates Ashley!!! Had an awesome time working with Kevin J on selecting my new mattress!!! We worked together to pick the perfect firmness and cooling features for me along with an awesome adjustable base!! Make sure to get Comfort tested with Kevin as well cause he takes awkward sitituation and makes it fun and inviting and is easy to work with!!! A++++
Kevin Johnson was great helping us pick out our furniture today!
Kevin Johnson was great!!
Kevin was amazing at walking us through the store and giving us all the details on the pieces we were interested in. We have waited years for new furniture and we're allowed to take our time, test everything out, and he helped us make the best investment possible. Definitely seek him out if you need guidance and convenient process.
Thanks so much Ashley for having such great employees! I had the pleasure of dealing with Kevin Johnson!! He helped me find exactly what I needed for my home!! Kevin was phenomenal and professional as well!! 10/10 Highly recommend working with Kevin.
Kevin Johnson is absolutely fantastic very knowledgeable and highly qualified to help with everything we needed!!
Absolutely amazing service from start to finish. Walked in and immediately found what I had been searching for. Their show room is spectacular! I would highly recommend shopping here for quality home furnishings and decor.
Ashley Furniture Florence. Keep doing what you’re doing. The environment was welcoming and the staff is amazing. I had the pleasure of working with Kevin Johnson and let me just say, he’s an awesome asset to the company! He was very knowledgeable, and great to work with! You rock Kevin! Thanks for your dedication to your job! People like you make it easy for customers like me, to continue to shop with Ashley Furniture!
Good experience. Plenty of information to make a choice.
Very good salesman and friendly good job. I really enjoyed my visit to Ashley and working with Kevin Johnson!!
Jessica was helpful, and accommodating !
The furniture store has the best selection in the Quad Cities. The manager, Laketa Johnson is professional and courteous. Miss Annie and Jennifer are extremely knowledgable and friendly. The whole team takes get care of their customers.
I went in to Florence Ashley furniture and Jennifer and Mary did an amazing job helping me pick out my daughters new bedroom sets. As a dad of 2 girls I’m a man with no idea what to get 2 girls and with the help of these 2 woman my daughters both have a beautiful new bedroom set they love. I highly recommend Ashley in Florence.
Annie at the Florence store was great. She was very helpful & thorough. Will definitely shop with them again for furniture needs.
Kevin was very helpful in my choice making.Thank you Kevin
My experience with Ashley Florence Store was very pleasant. Kevin Johnson was very helpful and answered all of my questions. The atmosphere was accepting and friendly. I look forward to the arrival of my new furniture.
These guys are the greatest
Jennifer & Laketa were the most helpful and nicest people to help us. They made our experience absolutely fantastic and we couldn’t have asked for better people to help us.
Kevin was a great help personally and I enjoyed working with him while shopping for my new bedroom set and he made it super easy and fun what more can I say he's a great guy
It was a pleasure working with Kevin Johnson. We are very happy with our purchase and the attentiveness of kevin. He made us feel like we were the only ones in the store even though it was pretty busy that day. Our furniture has been delivered on time as promised and we highly recommend him as a salesman. He was knowledgeable but not pushy at all. 5 stars all day!! Thanks Kevin!
I came into the Florence store she is sweet and takes time for her customers and listens to my questions.
I went to the Florence store and Jennifer was A great help and answer all my questions.
Enjoyed my visit to Ashley. Kevin Johnson helped me with my purchase. Was an easy transaction.
Had a great experience with Kevin Johnson while purchasing my new sofa
I write to you from tear-stained eyes as I recount the final burial of my beloved love seat. Through thick and thin, this faded and chipping black leather loveseat had given me a place to rest my weary bones for well over a decade. Sure, the cushions were in a sad state and the myriad strands of duct tape hiding all the gashes stuck to my posterior sometimes, but I loved that seat. Through one marriage and multiple breakups that two-seater had made it. But now that I'm a (youngish) bachelor on the prowl, it was time to finally upgrade my space. So out went my beloved loveseat. But how do you replace something that might be considered a personal heirloom? I found my way to Ashley Furniture in Florence and set about wandering listlessly between the rows of furniture, no clear vision in my mind as to what exactly I wanted. That was when I got the call that would change everything. It wad the big guy, Kevin J. He asked if there was anything he could help me with, and practically sobbing I told him about the recent loss of my sweet loveseat. The big man walked me through my stages of grief and helped me pick out a new sofa and loveseat combination. He not only answered all my couch-related questions, he sealed the deal right then and there. The financing even hurt less than my divorce. So here's to you Kevin J and Ashley Furniture. Cheers.
Thanks so much Ashley for having such great employees!! I had the pleasure of dealing with one of them named Kevin Johnson!! Helped me pick out and entertainment stand and it fits perfect in my home!! Shipping time was phenomenal and professional as well!! 10/10 Highly recommend working with Kevin and Ashley Homestore
Thanks so much Kevin Johnson for helping with my new mattress!! It rocks! Anyone looking for an awesome person to deal with ask for Kevin Johnson!!!
Great and friendly service, found exactly what we were looking for
I worked with Daniel today. He was very kind and knowledgeable. He was able to help me get everything I needed and for the best price. I will definitely be back to do business again.
Jennifer was an awesome salesperson very knowledgeable about the furniture easy process in and out
Kevin Johnson was awesome! Thanks for the help!
Kevin Johnson was super helpful. Definitely my dude!
Kevin Johnson. That's all you need to know
I came into Ashley looking for a new bedroom set and was helped by an awesome sales rep named Kevin. I showed him what I saw online, and he quickly took me to it in store to make sure it was what I wanted. After a few quick questions I was certain I had made the right choice with the johnelle set. He also sold me some awesome lamps to put on the nightstands I had ordered ( Kevin says to always make sure you order 2 night stands so both sides of your bedroom are symmetrical and each person on the bed has their own space for their items)!!! Super easy and I was in and out in under 30 minutes!!! Woah Ashley y’all are epic!!! Love Ashley home store of Florence!!
Kevin Johnson was fantastic to deal with. His customer service skills were top notch!! He was kind, trusting, and he picked out the right mattress for me. Everything went smoothly! Kudos!
Was looking for some decent couchs around town, came in and worked with Kevin Johnson on getting a sectional. It has worked out great and was a great deal. Thanks so much for a great experience, I'll be back for sure!
I had a wonderful experience on my visit to Ashley … The salesman Kevin was so helpful he knew everything that I had asked questions about . The sofa I was referring to was not what I had in mind but after he showed me how to operate it properly I couldn’t leave without it . Now my new sofa holds my drinks , massages my back , and holds my remote while i recline and sleep . Thx Kevin Johnson for all your help…
Kevin Johnson was wonderful helping us with our furniture needs! Highly recommend!
I really enjoyed working with Kevin J. His help finding the perfect bedroom suite to match my home decor was impeccable! 10 out of 10, would recommend!
Love my new power sofa and love seat. Kevin Johnson is definitely who I recommend to use at this store!!!!
I've had some bad experiences with furniture salesman and Kevin was a breath of fresh air. He didn't push he was quick to answer questions and I'm glad I bought from him. I can't explain how pleased I am with this furniture set. 10/10
Thanks Kevin so much for your help finding just what I was looking for. Appreciate your knowledge and friendliness A+
This place is awesome!!! I worked with Kevin Johnson and got my order delivered to my home today!! Everything arrived in perfect condition and on schedule for the timeline I was given! I highly recommend using Ashley furniture for all needs to make your house a home and I recommend asking for Kevin Johnson he knows his stuff and is so pleasurable to work with!!! A+++
Miss Annie was great! She was very helpful & professional!
Everyone was really really nice and very helpful.
They have all been very helpful and helped me get the best price possible! Mrs Annie Kevin Johnson, Mary Parrish
Worked with Kevin Johnson and Daniel Bass at the Florence location. These guys were very helpful to me. Answering all my questions and made purchasing easy.
Kevin J. Went above and beyond to find me the perfect kitchen table and chairs!!! Highly recommended Kevin and his team
Kevin J was a so easy to work with, he helped me select the perfect living room suit.
Kevin was hilarious! Great service and rapport! Definitely buying from him when I come back next month!
Kevin was awesome!!! Such a great experience!!! I can’t wait to go back and buy the bedroom suite he showed us!!!!
I came in to browse for new living room furniture and Kevin was such a huge help. Outstanding customer service and I will be referring friends and family to Ashley’s!
Kevin Johnson was very helpful as I was looking for new furniture. He is very nice and professional. I will definitely back.
Enjoy my experience with Kevin johnson
Jennifer is AMAZING. We have looked for literally 4 months to find our living room and kitchen table. She took the time to show us different options and worked with us to find exactly what we wanted. Highly recommend stopping in to see her.
Daniel was a great help!! Thank you so much for everything!!!
Great shopping experience today and look forward to returning. Thank you to Annie for all your assistance.
Kevin helped me find multiple beds for me and my 2 kids. He also found us a nice leather couch! Would recommend to anybody trying to find quality furniture.
Kevin j helped me out so much finding furniture. I couldn't find it online but he helped me find it in person! Great communication skills.
Kevin J is the macdaddy on mattress sales! Very helpful and knows his stuff. Felt like I was sleeping on clouds even before I had my bed in my possession. Dude is AWESOME! Guided me to get what I needed not what needed to be sold. Solid salesman who is trustworthy with no BS!!!
I was looking at a tv stand and Kevin j help me very much
Kevin J. was very helpful and made our buying process very easy and quick. Jennifer was also very informative and helpful.
Kevin is awesome! Super helpful and has a great personality. If you're looking for furniture stop in and see Kevin!
Great Store Loved Decor and Staging of the Furniture and Accessories. Ms. Annie was Welcoming and Very Helpful.
Kevin Johnson was so helpful and nice. Definitely only buying a couch from him. 10/10 service.
Stopped in today to look at sectionals that included power recline options. I work hard and try to enjoy my time in the evenings in my recliner with my dog Ace. He is an American Bulldog so we need the room for us all to be comfortable. I was met at the door by a gentleman named Kevin who showed me all the options that were on the showroom floor. Then he went a step further and showed me a few pieces that could be ordered online as well. I have to be honest I was a little surprised by the prices as I haven't shopped for furniture in nearly 10 years. However Kevin took the time to explain the value of Ashley products and the features and aftercare that were available for my furniture thru their platinum plus protection plan that could be added to my purchase to further protect my purchase for up to five years after getting it delivered to my home!! I need a few more days to make a decision but Kevin wasn't pushy at all he actually gave me an invite to one of his private events coming up May 17th to see If he can offer any further options to the purchase to make me a satisfied buyer!! Thank you so much for giving me time to think and I will for sure be back to deal with Kevin and Ashley Homestore of Florence !!
Thank you Ashley for your awesome sales rep!!! I believe his name was Kevin Johnson!! I went in looking for a bedroom set and possible mattress. I was undecided but after talking with Kevin, he had me down to 2 awesome choices the realyn and the havalance sets!! They are so beautiful and while I was trying to decide Kevin took time to give me a comfort test and I could not believe there was a wrong way to choose a bed. He took time to show me the importance of the proper pillow for my mattress!! Though I was unsure about making a large purchase Kevin took time to help me look at finance options to get me a low monthly payment that I can afford!!! I will be back next week for an appointment I have scheduled with Kevin to make my final decision !!!! 10/10 I highly recommend working with Kevin to anyone shopping for new furniture!!!
Daniel was wonderful he helped me greatly I would highly recommend him
last saturday came in looking for sofa tables. Kevin Johnson was helping me out to make a decision, treated me very well and was very positive and respectful. Basically treated me like gold! Will be back for business with him with my furniture needs!
Kevin Johnson was very helpful for me last Saturday. I've been looking for a table for my living room, and helped me find some options. Not pushy in anyway at all. Very helpful and patient. Everything someone wants from customer service.
I went to the Florence store looking for a new bedroom suite and had the pleasure of working with Kevin Johnson. He was knowledgeable of the products. He easily answered my questions. He truly was beyond helpful as I was trying to find the best price available. He also did an excellent job of explaining the options for financing. I will definitely return to the store to work with him.
Stoped by to shop around for furniture was helped by an employee kevin johnson he was very helpful he knew his stuff he needs a raise i was amazed that he wasnt a manager he needs a raise or a promotion the help i had was excllent by him very kind so know whenever i need something ill stop by their thanx kevin for givin me the advice for the furniture i needed
We had a great experience!!! Ashraf provided great customer service
Daniel did an awesome job helping us and getting exactly what we needed and at the price we needed! Highly recommend him!
Kevin was amazing. Helped me find a mattress that doesn't hurt my back.
Daniel was really helpful with our order and answered all our questions we had we had a great experience
Daniel was a huge help. We actually came back twice and he was very helpful both times. He got us some really great deals and we can’t wait to work with him again!
Came in the other day looking at at living room sets and Kevin greeted me right away answered every question I had and was very professional will be back very soon 5 stars
Everyone I have worked with are so patient and helpful. I am a challenge with all my health issues so that means a lot. This day it was Ms. Annie. Also thanks so much for having nice wheel chair available.
Annie greeted my husband and I at the door. She is a great salesperson! She is very helpful and is not pushy. She made our experience at Ashley enjoyable. I highly recommend asking for Annie!!!
I was scheduled to see pieces with Kevin. He was very happy to show me anything and he took his time and stayed with me through the whole process
Loved the help and personality
Mary was very helpful with our selection and purchase of our new living room furniture.
Thank you Ashley in Florence for helping us get a new bed frame and bed! We appreciate y’all! Big shout out to Tina and Jennifer for great Customer service!
I went in a couple weeks back but have finally had a moment to write a review that this store deserves. I was greeted at the door by a lady named Mary who was very sweet and worked directly with me to find living room furniture for my home. After a few questions she had me looking in the right direction and was very professional and courteous the entire time. She offered me a plan that would protect my furniture and made sure to tell me about the sales they had going on. While I was unable to commit that day I will be back and I thank thier entire team for their time and professionalism Way to go Ashley your employees rock!!
Annie was amazing and so sweet! She was so nice, answered all my questions and went into great detail to make sure I got the items I wanted.
Amazing customer service! The sales manager, Jennifer, handled everything when purchasing our new sofa and was so friendly!
Amazing place with wonderful people to work with and amazing furniture can't wait to put it in our new home . Thanks Ashley Furniture. Also Brendan Williamson for being so helpful but not being pushy. And being so kind easy to work with .Manager was so helpful also . Florence store is the place to go.
Mary did a great job of helping find exactly what we were looking for today for our new home!
She is the best
Jennifer was wonderful and so helpful! Highly recommend.
Tina Skepper was our sales rep at the Florence, AL store. She was very knowledgeable and friendly!!
I worked with Sales Manager Jennifer at the Florence, AL store. She is very knowledgeable and customer - focused. She made suggestions and offered solutions. Thank you, Jennifer.
I worked with Jennifer to find multiple pieces of furniture. She was very knowledgeable and easy to work with. She did a great job and would recommend this store and her to anyone looking for furniture.
My experience was amazing! Thanks to Mrs Annie!!
Brendan was amazing. Helpful, not pushy and polite young man....
Great experience! First time couch buyers and we were treated very well by Brendan and the staff members.
Annie, did a fantastic job!!!
This was our first going to a Ashley store. We was greeted by Jennifer and she was amazing she helped with all of our questions and made the process so easy will highly recommend for everyone shop here.
Tina and Annie were Great sales persons
Super nice and super helpful!
Very helpful experience with Jennifer
My shopping experience at Ashley Furniture was wonderful. The showroom floor was well organized which made shopping easy. The sales associate that helped us was knowledgeable and answered all of our questions. I am more than pleased and will definitely shop there again.
Great service from Tina!
Hands down the best furniture store ever. Everyone was so polite and friendly. Management was awesome! I would definitely recommend this store. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Love the furniture we purchased!! Staff are awesome and very helpful! Highly recommend!
Every time I go to the store, the service is great! Highly recommend 👍🏾
Jennifer was the best! Very helpful and polite. Will be buying from here again in the future!
Tyler was very helpful in selecting our mattresses. We had a great experience and found what we needed. I would highly recommend.
Annie was absolutely wonderful during my first visit to Ashley! She even helped me pick our the perfect tables for my new apartment. She is such a blessing to me and my family. I can’t wait to shop with her again!
My husband and I shopped this evening for living room furniture. This store has a great selection of beautiful sets. Tyler was so helpful and very friendly and informative, answering any questions we had. We never felt pressured or hassled.
would’ve left a 0 start. sent me hot garbage. and tried to overcharge me 700$ over retail price and said sorry. that was the online listing. when i finally got my products after they allegedly told me it would be 3-5 month wait time. they sent me missing parts. damaged wood. unclear instructions. never again.
Ms Annie was a godsend and she helped me pick out some beautiful furniture. I recently lost my husband and was having a hard time with decisions so she came through for me. She took the time and slowly showed me my options to made sure I understood everything. I didn’t feel rushed and I now have a beautiful living room suite.
Tyler Hunt was so helpful and courteous.
Annie was amazing. Extremely helpful and polite. Recommend to everyone
Tyler Hunt was very helpful and professional assisting us with our purchase from the Florence, AL location.
Had a great experience with Ms. Annie and Jennifer at the Florence Alabama location. They walked us through everything and answered all our questions. At the end of our experience we made our first Ashley Furniture purchase.
Annie and Tyler were great!
Jennifer, the sales manager, was a great help and very friendly helping us pick out a bedroom suite. Felt very easy.
Mrs. Tina helped us and was great!!
Tina was great and very patient. Great store and beautiful furniture!
This is my second purchase with Ms Annie at Ashley furniture. I absolutely love her and our furniture. All the associates are super knowledgeable and very friendly. I highly recommend to come here to purchase any furniture you need.
We went to Ashley's on 12/27/22 and was helped by Tyler. He did an excellent job helping us out with information and financing. He knew everything in the store thoroughly and made sure to give us accurate pricing for everything. He made furniture shopping so easy!
Heidi
Ms Heidi is a nice person and this place is amazing
Annie was very friendly and helpful. She helped me find the perfect furniture for my house!
We had a wonderful shopping experience with Ms. Annie and the staff at our Ashley store! They were great to work with.
Heidi help me out and she is really nice and respectful thanks Heidi. Thanks so much for being awesome
Heidi was such a huge help! She was very sweet and knowledgeable about the everything! Super helpful. Very impressed with the customer service!
We worked with Tyler Hunt on getting our bedroom suite. I feel like he went above and beyond for us! He answered every question we had about the Purple mattress and was so very kind! We also got a wonderful deal!
Tina is the best! She takes care of her customers and helps get the best deal! ~ Tim’s Girlfriend lol
I want to Thank Ms Annie for all her help. When I was looking for a couch and chair, she did an outstanding job finding me what I wanted. Thanks
Mrs. Annie Tracenrider was amazing! She was very knowledgeable about the patio furniture, she was patient and very sweet! She made the shopping experience a joy!
Annie at the Florence, AL store did a really good job selling us a bedroom suite. The people at the desk at checkout are super nice!
Annie was so helpful!
Ms. Annie was fantastic! She was not overbearing but answered any and all questions I had!!!
Tyler H. From the Florence, Alabama store was wonderful. The delivery guys were very personable and professional. My only complaint is that it took 3 months to get our furniture. (The store did say it would take 2-3 months)
Ask for Heidi! She was a great help and answered all of our questions as new buyers!
Heidi definitely was the sweetest help. She answered all of our questions !!
Heidi is amazing. Patient and helpful. Thank you for helping my family with all their furniture needs
EXCELLENT customer service! The store is clean and the staff are very helpful!
Tyler was very helpful and easy to work with! We definitely will be using Ashley in the future!
The staff at this store is amazing! Great customer service and great attitudes!! Brendan is honest and will work for you. Can’t recommend this group or store enough!
Annie was very helpfully and found what we needed very easily.
Tyler was very helpful and made our purchasing experience very easy.
Great service. Friendly and professional staff. Thank you.
Sales woman ignored me while talking to my sister
Tina Louise Skipper and Jennifer Babrick are awesome!!! I won't be buying from anyone else but these two sweet ladies!!
Jennifer has been excellent to work with!! Great sales manager. Go see her for your one stop shop on all of your furniture needs. Highly recommend!
Brendan Williamson was great! Need more people like him in retail sales in this world!
Miss Tina Skipper and the Ashley crew were absolutely amazing informative kind and super easy to work with .
Great customer service! Easy to work with and we got exactly what we need.
They have very nice furniture but sales people are very pushy
Service was excellent. Friendly and quick people. Very helpful. Thanks very much.
Great experience purchasing! Osh and Jennifer went above and beyond for us helping us find what we wanted and making us a good deal! Was a very pleasant time and highly recommend!
The staff go above and beyond for customers. They are extremely helpful, attentive, and caring. Customer service is excellent. Jennifer and Annie are the best.
Miss Annie was absolutely amazing!! Her help was unmatched!! Thank you so much!!
Staff was wonderful!!! Ms. Annie especially!
Absolute great service with Tyler and Brandon. They were very helpful in every way will absolutely be back.
We were greeted warmly, treated like customers, not harassed but patiently helped when we had questions and were given expert advice on choosing the right pieces for our living room.
Laketa Johnson, Jennifer, and Annie were awesome! So customer friendly, attentive, and professional. Great job!
Brenden was the first person we met when we got into the store. He was very personable and professional. Brenden made sure he knew what we were looking for, where to look, and that he would make sure we got the best deal possible. All while giving us time to ourselves to browse the store. Jennifer was amazing at her job as well. She helped finalize our purchase, informing us on everything we needed to know and made sure we were taken care of. They even helped us after the fact when we had already gotten home to make some corrections to our order via phone and email! Overall was an awesome experience and would highly recommend!
Had a great experience with Tyler.
Great customer service, Tina Louise Skipper was very knowledgeable and took extra time to make sure we understood everything and got the best deal.
We had a amazing experience shopping for a new bedroom suit!! Tyler was our sales representative and he helped us understand the importance of a good nights sleep!! Thank you for the help and the many nights of great sleep ahead with our new bed and pillows!!!!
They delivered the incorrect furniture and then told me they would come exchange it for the correct furniture. They never did this either just scheduled pick up and didn't show and also eventually told me that they couldn't get the correct furniture in and would refund me in full and pick up the furniture and then ghosted me. i have written proof of them saying they would refund me but they are ignoring that now.. Now they are refusing to do anything and I have had to dispute with the card company. They don't care to fix their problems they just want your money.
Great customer service
Keta was so helpful! She made it so much easier for me to purchase the couch I wanted!
Tyler Hunt at the Florence Store was super nice and helped me with what I was looking for. He was very informational with the items I had questions about. I will definitely shop at Ashley Furniture again in the future.
Annie and Laketa did great helping with budget and finding what we really wanted for our new house! I recommend working and buying from them!
I worked with Laketa at this store and she was awesome! She was very knowledgeable on the set I wanted. The distressed wood and upholstery combination is amazing. Can’t wait to set it all up!
Brendan was very kind, knowledgeable, and helpful. If you are looking for great service I highly recommend you ask for him to help you!
Miss Annie and the managers at Ashley Homestore in Florence are fantastic! They are helpful, nice, and never pushy!
HORRIBLE Went to store, found a lamp I liked, three were on display on April 14th. I was told I couldn’t take one of those. After almost four months, numerous texts with “looking in to it” responses, I reached out again and they said the order has been canceled and I did not receive a refund! The salesperson told me to contact customer care and have a nice day. I’d give a zero star review if I could. Going to store to demand a credit on my credit card and an apology.
Ms. Annie was absolutely wonderful to work with and so very patient with us as we spent quite a while trying to make our decision.
We were greeted by Tyler at the entrance and he gave us so much information and helped us pick out our pieces! His sales manager Jennifer was the absolute sweetest too! She helped us get everything we wanted at a reasonable price, and was so easy to talk to! We loved our experience there, and we look forward to working with them more in the future!
Love this place very welcoming took time with us good with grand babies unlike the other place I stop Sabrina’s furniture in Alabama won’t be back there . Lakota and Tina was wonderful did everything we ask we will be back all company’s need someone working at there place like this. And by the way I bought alot.
Never received items
Stopped by Florence store to check on color/material of a sofa seen online. Annie and Jennifer were very helpful and accommodating. Ended up ordering. Very pleased and awaiting arrival.
Tyler H. Is the best! He listened to carefully to what I was looking for and then showed me every option and detail. He was very polite and patient and informative. My husband and I will look for him when we need more items for our home. The furniture is well made and beautiful!
This is the place to go for all your mattress and furniture needs. The competent staff will assist you through the entire process and make it as easy as possible on you.
Awesome store Manager Laketa will ensure you have a great shopping experience!
Annie was fantastic! Got us a great deal on exactly what we were looking for, be sure to visit during this holiday weekend and ask for her!
Annie and Laketa went above and beyond to find us what we wanted amazing ladies to work with !! Will definitely be back !!
Brandie was a wonderful sales person. She is very knowledgeable about all the products we asked her about.
Everyone in the Florence Ashley HomeStore is wonderful to work with! They have a very knowledgeable staff. I highly recommend this store whether you’re looking for a single item or a whole house of furniture. They have a great selection of items to choose from including mattresses!
First of all, no complaints at all with employees working in the store. They were very friendly and helpful, I would give them 5 stars. My problem is with delivery; a total nightmare. First delivery, I had to arrange to be off work during the "time window" which was sometime in the afternoon. I was supposed to have received a call 30 min. before the delivery (they did not). Delivery came about 10:00 in the morning (lucky for me I was home sick instead of being at work that day). 2nd delivery I had to jump through hoops to even get it scheduled; I finally arranged for it to be delivered to my job since I couldn't be home during part of the "delivery window" which was from 3:30 PM to 6:30 PM. I received a text that morning with a link to track my delivery (a joke) and the time range. Once again, item was delivered 4 hours early (postponed my lunch hour in order to be there when it arrived). Took it home, got ready to assemble, parts are missing. Called Ashley today, was told that parts would have to be ordered and would take a week. I told them to forget it, I would just go to hardware store and buy the needed screws and bolts. I was told that if I did this, it would void my warranty. I asked if I could get a refund for the price of the missing parts, and of course they wanted me to call another department. So I just gave up. Will never buy from them again.
The manager here is the most unprofessional manager I have come across. Hopefully you don't need to speak with her because she refuses to take your call or call you back. They are running a shady business here, folks. I do not recommend.
Don’t trust these people. Pay attention and you’ll see they are constantly trying to mislead you
Corporate is not interested in customer service. The sales people have good intentions but they have NO CONTROL over delivery or quality of customer service. I waited a month (closeout in the store) to have something delivered that was 10 miles from my home. I was told several stories and then was texted multiple times about delivery time. Again, never happened. No phone calls. Manager said she would credit my account. Manager never said that I would not get the FULL AMOUNT. Again two weeks, nothing happened. I called at two weeks and magically I got a credit. Pretty certain she did not credit in a timely manner. Little did I know that the credit was $150.00 due to their bad management. Haven't called the store yet. Certain it will be some hidden fee. Think twice before you deal with them. Go to locally owned that you can pick up in the store and not wait a month. Curious to see if management will contact me and do as they should have done in the beginning.
We decided on a new sectional and everyone there was so nice! Keta went above and beyond to find my sectional in stock so we wouldn't have to wait. I highly recommend this store and special thanks given to Keta.
(Translated by Google) The butler is a liar is not professional. Domas is interested in selling (Original) La mayordoma es una mentirosa no es profesional. Domas le interesa vender
A little scary......nice people nut not sure....waiting for 2 chairs
(New/Latest review) Well, round 2 was just as bad and I guess we are the only ones who have a rough experience here. We popped in to take a look at a few things- decided to make a purchase - a sofa table looking thing that unfolds to extend to a small table, a gray lift-top coffee table, and a rug for the living room. Rachel was helping us. The rug had a tag on it for $279 but we asked if there was a bigger size. Rachel looked it up and said it comes in an 8x10 for $289….$10 more….said we would also get a good deal on the other pieces. It felt like buying a car with how long it was taking. In the meantime Rachel gave us a flyer and asked for me to add a 5-star review for her…. But it was pulling up our previous review below, so I decided to wait and see how it played out…. We already have a credit card from Ashley’s and it took forever to find and apply to the order for some reason. The larger rug size that was $10 more was now $400 something….and all in all those 3 pieces came out roughly at $2,100, and we were there forever. We got home and my husband looks up these exact things online, and he could get the same items for $1600. He went back to the store and told them about it and canceled that order- they didn’t even try to offer any explanation or push back on cancelling, just did it…what does that tell you? So all I’m saying is just do your homework. The workers are polite and helpful, but not looking out for the best deal for YOU! (Previous/First review) We have yet to receive our furniture that was purchased on 11/13/21. I won’t bored you with the details but in a nutshell I will not be doing business with this joke of a company. They are great in never assuming any responsibility but instead blame everything and everyone for not delivering our furniture. Stay away.
Annie and Mia were fantastic! They were able to get us exactly what we wanted and were such a pleasure to work with! I highly recommend them for your furniture needs.
Annie and Mia were fantastic! They were able to get us exactly what we wanted and were such a pleasure to work with! I highly recommend them for your furniture needs.
FLORENCE, AL....... Ms. Annie scored a 10. She is the absolute best.
Horrible customer service.
Worst shit I've ever seen in my life. EVERYTHING I FUCKING GOT WAS TORE UP. Not even worth 1 star. Don't come to this shity place you better going to wayFair that got kids in the cabinets.
Would give negative ⭐'s if possible
(Read the original post below for the backstory) 2/2/2022 UPDATE: The saga continues!!! The last piece of furniture was scheduled to arrive around the late January timeframe and this was agreed to at the time of purchase. No one ever contacted us so we decided to inquire about the status. Upon calling the store we were informed that it was, indeed, at the warehouse and the reason why we were never contacted is because the sales person we dealt with nearly 3 MONTHS AGO is no longer employed there (good for him!!). Complete disorganization is the only explanation as to why they can’t even keep track of fully paid for orders. It’s absurd and completely negligent. Last week they scheduled delivery for tomorrow (2/3) and said someone would call to arrange a timeframe. No call came. My mother reached out today to do their job and was told she was never added to the schedule. The EXACT same thing that happened back in November. Shocking, I know… This experience isn’t unique whatsoever and it’s no wonder that there are multiple social media groups dedicated to complaints against Ashley Furniture HomeStore with THOUSANDS of members. Go ahead and search for them! Do yourself a favor and DO NOT shop with Ashley Furniture HomeStore. Learn from the mistakes of others and you will be thankful. Original Post from 11/2021: Do NOT waste your time. My mother purchased a bedroom set here that was in stock in their warehouse since the original buyer canceled the order. She scheduled the delivery day and was instructed to move any furniture, etc for delivery. She confirmed the delivery twice in the last week and was told everything was on schedule and they’d be in contact to arrange the time. They never contacted her and when she inquired yesterday ago they said it was never tagged and the furniture was in Birmingham so they weren’t going to be able to deliver it. The ONLY reason she agreed to purchase it was because it was in stock at the warehouse and now the store is telling her it may be 4-6 months!!! They did not hesitate to take $4000 and arguably had no intention to follow through on the promises they made. Absolute scam. Find a different furniture store.
Love this place 🥰💗
Cost is too high,
The worst products and customer service I've ever seen in my life. Using Covid as an excuse 6 months out for their exclusive furniture. When some was sent it looked like it was thrown off the truck. 6 months..... 6. Freaking. Months. No one calls, no one updates you. Not to mention the nightstands I bought had missing hardware. Did I get those sent to me when I called numerous times about it? Nope. Don't buy from this company.
I would give you 0 stars because you are a lying thieving company. a friend bought $10,000 in furniture cash and it had to be delivered only to never show. she has had to stay day and night for almost 3 weeks and still no refund. it is suppose to be on the way. I will believe it when it comes in her hand.
Annie @ the Florence, AL store was amazing! It was our first time visiting this store and Annie made our first purchase easy and stress-free!
I’ve waited 20 weeks for my furniture. I received a partial shipment at 14 weeks. They have consistently lied to me about the delivery of the rest. Never will purchase from them again.
Nice selection.
Would not do business with this company EVER again. Unless you like to be lied to multiple times and sent in multiple directions for an order I wouldn’t consider them. We have spent a chunk of money here and cannot seem to get our order. They would like to go ahead and deliver our mattress but cannot give us a definitive date for our bed. Um, what good is a $4000 mattress with no bed?! Did I mention our bed was “in stock” the day we bought it and we were told we would only be waiting on our mattress? I’ve tried calling and asking for managers and continue to be told they will call back, and I have yet to receive one call. I’ve even asked for “higher up managers” and was told today they couldn’t give out their information.. I asked if I could leave my info for them and was told that they won’t reach out. This business is a JOKE. Read the reviews.. apparently we are not the only ones experiencing problems.
I was very pleased with Jennifer on the purchase in Florence AL. The delivery on the other hand, terrible. It is 5:40pm and I am still waiting for furniture to be delivered. It went from 4:30 to 5:20 to 6pm. I have not heard from the delivery service. I got this information from calling the store. I have yet to hear from the delivery people. This is very unprofessional and unacceptable!!! I have canceled my entire day for furniture that may never make it to my home!!!!!!! Update: Furniture arrived at 6:30. The couch and chair had rips!!!
Melanie was great helped us with all our questions and information on everything go see Melanie asap
Baught new bedroom suite and dinning room chairs also new mattress and boxx springs. very exceptional staff and furniture if ever there ask for Jennifer to help you she's knowledgeable and a sweet and a atentative associate!
My wife and I came in and bought a new couch and recliner. The salesman, Branden was amazing. He was very knowledgeable and never left our side. Their management team treated us like they have known us forever. Other places we visited, we didn’t get this treatment. If you are into sales and you want to know how to exceed in your profession, come here and meet the people at Ashley furniture. Thank you for treating us with respect. We will definitely be buying here again.
We had a great experience with Jennifer Babrick at the Ashley Homestore in Florence, Alabama today. She was very helpful, friendly, and gave us several options to find the perfect mattress. We will definitely purchase from her again in the future. She made it a great shopping experience!
Branden Griffis is amazing! He helped us so much! My husband works late so we showed up 30 minutes before closing and he was amazing and did not try to rush us and took the time to let us pick exactly what we wanted. He also took the time to help us find the best deals in our price range.
We purchased a bedroom suit on 10-18-20 and paid the balance due up front. We were told it could take 12-16 wks to be delivered due to Covid. We accepted this; however, it took 22 wks! We finally received a date for delivery; however, when no one called to schedule a time we contacted the store to learn the delivery had not been set up. A date was scheduled with a promise from the Store Manager that it would be the full order yet upon arrival only a very damaged mirror and a box spring and mattress came. Communication with the local store was poor. After numerous phone calls and supposed breakdown in communication between the local store and the Distribution Center, we were given a third date for delivery and received the remainder of our order. Once we spoke with the Manager at the Distribution Center directly we had a good experience and were treated professionally. They even swapped the mirror for us. We will not purchase from this store again. Thank you for allowing us to comment.
What you expect from your order and what you get delivered to you can be two different things. Poor communication about one of my orders getting cancelled and about who attaches the headboard to the bed frame.
Annie helped us get everything we need for our first home.
Jennifer is awesome-worked hard for deals and financing-super friendly and very knowledgeable-thank you Jennifer you were great!!
Jennifer was very pleasant and knowledgeable in regards to the Sealy mattresses. Thank you very much for your assistance today.
In Alabama, great 5, spring hill tn gets a 2 dont warranty there stuff for the store time. Then contact the warranty department and it takes over a month to come fix your couch. Then they don't call and schedule a time they just tell you when there coming. Like we're going to take off work or miss a DR appointment. .They need to know they work on our schedule.
They cannot keep a manager there and never call you back when they say they will. They messed up my sofa order- the wrong one arrived after 6 months of waiting and now a new manager that at keeps putting me off and will not call me back. Nobody at the store knows how to reach anyone higher
THEY NEVER RETURN CUSTOMER'S CALLS, SEEM UNINTERESTED ALSO...
Nice and clean and the staff was very helpful.
Tremendous experience! Jennifer was an excellent sales person! Very satisfied!
My sales person Jennifer was very nice she meet us at the door with smiles 😃 on her face a very nice lady the Manger was very nice also and the deals are great...
Good sales person
Annie was so kind and helpful! Can’t wait to get our sofa delivered.
Very nice ppl
If you go there to buy furniture they will negotiate the price. Never pay the sticker price.
This was a quick stop in for my wife and I to look at sectionals, turns out we decided to just about re furnish 2 rooms. The assistance we had throughout this process was superb. Jennifer was the most knowledgeable and willing to go the extra mile to make sure my wife and I were satisfied and understand all of the small details right down to the cushions and protection for the fabrics. I would highly recommend this location if you are in the market for furniture. Ask for Jennifer, the manager is awesome as well.
Had mattress going on two weeks ... have tried everything.. hurts our backs...no return policy for paying almost 2000.00 .. is ridiculous.. she said your stuck with it
I had a great over all experience at Ashley Homestore in Florence, AL. Kaitlyn helped me pick out a nice mattress with an adjustable base as well as items for my dining room. The sales team was very welcoming and friendly! We were very happy with our purchase. I would recommend Ashley's to anyone!
If you are look for new furniture or a new mattress, go to Ashley Homestore and ask for Heidi! She is very knowledgeable and professional. I can't express enough how much I enjoyed visiting with her and I love my new sofa!
Great experience when buying for our new home 🏡 We had the best customer service thanks to Annie Tracenrider in Florence, AL!
We ordered a dining room suit in August. I have been very understanding and patient due to COVID-19. We have not received our table and chairs and it is almost December. I have called numerous times and have been told that it would be in on such and such date. That date has come and gone several times and still no table. I asked if I could get a refund and they told me that I would have to pay a 10% restocking fee. I have also even been told numerous times that they would call me with updates. I have not received a call from them except when they are returning my call. Sometimes they will return a call and sometimes not. I get a totally different answer depending on who I speak with. I would not recommend purchasing anything from them! I really don't know what my options are at this point but I am ready to take further action.
Jennifer Babrick was amazing! She was very friendly and made the process every easy. I would highly recommend Jennifer to anyone
amazing staff! always willing to go above and beyond to help staff
I will never recommend Ashley Furniture to anyone I know. We bought a sectional June 2019. Had problems right off the bat. Tried multiple times to make a claim with the warranty they added to my ticket without even asking me if I wanted (the salesman that sold this to me is now the district manager, and told us we didn’t know what we were talked about when we told him he gave us a wrong replacement motor). Started claim and never called back, I followed up and didn’t have the claim. Started another claim they never entered it. Aug 2020 motors are broken and 1 pull cord broke, support beams gone I filed another claim. Support offered me a $40 credit to keep a $2000 couch the way it is after only having it a little over the year. The store manager at Florence kept telling me should would call me back and start a claim and never did. I have spoke with her 3 times and each time is was I’ll have to call you back, “I can’t do anything I will have the district manager call you”. Still no word from the district manager. Call again 2 weeks later and still nothing. They would reach out. spoke to the Manager over customer care and she told me isn’t going to do anything about it, because her repair team “fixed it”. A third part repair company came out 2 weeks ago and finished breaking my couch the rest of the way. Told me no one would call me back. Ashely customer care didn’t even have this claim. Never buy your furniture from Ashley HomeStore. They will not actually warranty the product and will not help you in any way what so ever. They will make every excuse for why they didn’t call you back and lie and they never received the multiple claims you entered.
I will never recommend Ashley Furniture to anyone I know. We bought a sectional June 2019. Had problems right off the bat. Tried multiple times to make a claim with the warranty they added to my ticket without even asking me if I wanted (the salesman that sold this to me is now the district manager, and told us we didn’t know what we were talked about when we told him he gave us a wrong replacement motor). Started claim and never called back, I followed up and didn’t have the claim. Started another claim they never entered it. Aug 2020 motors are broken and 1 pull cord broke, support beams gone I filed another claim. Support offered me a $40 credit to keep a $2000 couch the way it is after only having it a little over the year. The store manager at Florence kept telling me should would call me back and start a claim and never did. I have spoke with her 3 times and each time is was I’ll have to call you back, “I can’t do anything I will have the district manager call you”. Still no word from the district manager. Call again 2 weeks later and still nothing. They would reach out. spoke to the Manager over customer care and she told me isn’t going to do anything about it, because her repair team “fixed it”. A third part repair company came out 2 weeks ago and finished breaking my couch the rest of the way. Told me no one would call me back. Ashely customer care didn’t even have this claim. Never buy your furniture from Ashley HomeStore. They will not actually warranty the product or repair and will not help you in any way what so ever. They will make every excuse for why they didn’t call you back and lie and they never received the multiple claims you entered. This complaint isn’t regarding the efforts of COVID 19 as I have been dealing with them since july 2019. The company just simply doesn’t care for customers and just want there money
I will never recommend Ashley Furniture to anyone I know. We bought a sectional June 2019. Had problems right off the bat. Tried multiple times to make a claim with the warranty they added to my ticket without even asking me if I wanted (the salesman that sold this to me is now the district manager, and told us we didn&'t know what we were talked about when we told him he gave us a wrong replacement motor). Started claim and never called back, I followed up and didn&'t have the claim. Started another claim they never entered it. Aug 2020 motors are broken and 1 pull cord broke, support beams gone I filed another claim. Support offered me a $40 credit to keep a $2000 couch the way it is after only having it a little over the year. The store manager at Florence kept telling me should would call me back and start a claim and never did. I have spoke with her 3 times and each time is was I&'ll have to call you back, &"I can&'t do anything I will have the district manager call you&". Still no word from the district manager. Call again 2 weeks later and still nothing. They would reach out. spoke to the Manager over customer care and she told me isn&'t going to do anything about it, because her repair team &"fixed it&". A third part repair company came out 2 weeks ago and finished breaking my couch the rest of the way. Told me no one would call me back. Ashely customer care didn&'t even have this claim. Never buy your furniture from Ashley HomeStore. They will not actually warranty the product and will not help you in any way what so ever. They will make every excuse for why they didn&'t call you back and lie and they never received the multiple claims you entered.
I will never recommend Ashley Furniture to anyone I know. We bought a sectional June 2019. Had problems right off the bat. Tried multiple times to make a claim with the warranty they added to my ticket without even asking me if I wanted (the salesman that sold this to me is now the district manager, and told us we didn't know what we were talked about when we told him he gave us a wrong replacement motor). Started claim and never called back, I followed up and didn't have the claim. Started another claim they never entered it. Aug 2020 motors are broken and 1 pull cord broke, support beams gone I filed another claim. Support offered me a $40 credit to keep a $2000 couch the way it is after only having it a little over the year. The store manager at Florence kept telling me should would call me back and start a claim and never did. I have spoke with her 3 times and each time is was I'll have to call you back, "I can't do anything I will have the district manager call you". Still no word from the district manager. Call again 2 weeks later and still nothing. They would reach out. spoke to the Manager over customer care and she told me isn't going to do anything about it, because her repair team "fixed it". A third part repair company came out 2 weeks ago and finished breaking my couch the rest of the way. Told me no one would call me back. Ashely customer care didn't even have this claim. Never buy your furniture from Ashley HomeStore. They will not actually warranty the product and will not help you in any way what so ever. They will make every excuse for why they didn't call you back and lie and they never received the multiple claims you entered.
While they have nice furniture, the entire furniture shopping experience is ruined by being followed around the store like you stole something. We were looking for two bedroom suits, and couldn't even look at anything because the sales person was literally 5 feet away from us for the entirety of our visit. If you want to feel like you're shopping in prison, this is the place for you!
The sales representative named Kaitlyn that helped my stepmom find a bed was phenomenal! Very friendly and professional on every level!
The sales representative named Kaitlyn here was phenomenal on helping my stepmom find a bed! Very friendly and professional on all levels!
In all my 50+ years I have never been treated with such unprofessional behavior & Disrespect from a business.I was needing bedding for 3 lil children that I git custody if due to abuse/neglect. I made it crystal clear I was needing it asap. Jennifer guaranteed me that Ashley could have it to me Aug 4 & 11. Needless to say it never arrived. Manager stated she should have never done that & stated he would remove tge delivery fees (HE LIED) & claimed to work miracles to get me the bedding on the 18th. The bunkbed was delivered but broken by tge deluvery team WHICH refused to take it back. The mgr Shawn refused to help claiming its out of his hands since it was delivered . Customer care treated ne with such dusrespect. Refused to replace the broken bed. Refused to xancel my order & treated me as a liar that their staff had broke the bed though I submitted pics via text as soon as i called . They claim they would send replacement parts though i do not want the broken bed & here 30 days later, no parts, bed is still taking up the bedroom & these 3 lil kids are sleeping in my bed as I am having to sleep on the couch. Can't get no one to contact me back, can't get my money back & all i have us a broken bed to show fir it.Thankfully I found on fb the Ashley Furniture Complaints/Issues Advocacy & Resources & Ihave hope.I would Extremely Advise To NOT Shop at Ashley Furniture & if your considering it, read ALL the bad reviews b4 you do somethingvyou regret.
In all my 50+ years I have never been treated with such unprofessional behavior & Disrespect from a business. I was needing bedding for 3 lil children that I git custody if due to abuse/neglect. I made it crystal clear I was needing it asap. Jennifer guaranteed me that Ashley could have it to me Aug 4 & 11. Needless to say it never arrived. Manager stated she should have never done that & stated he would remove tge delivery fees (HE LIED) & claimed to work miracles to get me the bedding on the 18th. The bunkbed was delivered but broken by tge deluvery team WHICH refused to take it back. The mgr Shawn refused to help claiming its out of his hands since it was delivered . Customer care treated ne with such dusrespect. Refused to replace the broken bed. Refused to xancel my order & treated me as a liar that their staff had broke the bed though I submitted pics via text as soon as i called . They claim they would send replacement parts though i do not want the broken bed & here 30 days later, no parts, bed is still taking up the bedroom & these 3 lil kids are sleeping in my bed as I am having to sleep on the couch. Can't get no one to contact me back, can't get my money back & all i have us a broken bed to show fir it. Thankfully I found on fb the Ashley Furniture Complaints/Issues Advocacy & Resources & Ihave hope. I would Extremely Advise To NOT Shop at Ashley Furniture & if your considering it, read ALL the bad reviews b4 you do somethingvyou regret.
I purchased the Bladen sofa and loveseat May 29th. When we finally got it delivered on August 16 the arm on the loveseat was damaged. The delivery men took it back. I asked the customer care when we would get a replacement and told up to 12 weeks. After we went to the store and was told it was up to customer care now. Went home and seen the hole on the back. Moved couch out to look at back further and the leg fell off. With hours of delivery to my home. I am so upset I did not think to look closer at the couch. I called customer care was told to send email and pictures. I did and told it would be another 48 hours. Still waiting for answers and After purchase the 5 year protection I am discovering that was a waste of money too. How can Ashley advertise this furniture and can’t get it in. The cushions on the couch slides off when you sit on it. The customer care team will jot call you back and when you call be ready to be told another 48 hours while they check on it. The store manager will not help just say it is out of our hands. Once they take your money it is out of their hands and all a very stressful experience. Never have I seen a national company with such incompetent and careless customer service.
I will never shop at any Ashley Homestore again. I understand the problem with Covid but businesses should also understand the frustration with customer. I paid for a couch and loveseat on May 29th. I was told it would be delivered June 25. We called the store only to be told it would be July 24. Called again to find out it would be August 15. On delivery day noticed immediately that the loveseat was damaged. Concerned I checked the arms on the couch. Did not think to check the back or legs. The delivery drivers took the loveseat back. Went to the store and ask for my money back since I was told it could be up to 12 weeks before I get the loveseat. Went home and noticed the hole in the bag of the couch. Pulled it out and the leg fell off. This is within 2 hours of receiving the couch. Called the store back and said I just want a refund. Only to be told customer service would have to deal with it on Tuesday. Called customer service on Tuesday only to be told we had to wait another 24-48 hours before they can decide what Ashley Homestores is going to do to fix their poor manufacturing. So since May 29 we paid for a living room suite that we still do not have. At any time Ashley Furniture never bothered to call us and let us know that there would be a delay. We still do not know when we will get our replacement loveseat or when our couch would be replaced. We just want a refund so we can go to a different furniture store that will have us a couch and loveseat immediately. Ashley broke their part of the contract when we had to wait 3 months to receive the furniture and when we did it was damaged. I wish I thought to look at the back of the couch, but I was so distraught about the loveseat and we had family coming that we have not seen and had no where for anyone to sit. I would not even give them one star. Worst customer service and products.
Went just to look. Jennifer B. was the associate that helped me. Jennifer helped explain all my options & helped with pricing, looking at various bedroom sets, etc... Needless to say, by time we were done, I purchased 2 bedroom sets for my grandbabies. Thank You so much. They will love 💘 them!! UPDATE: Scratch everything i stated bc Jennifer gave me tge deluvery dates if aug 4th &11th. NOT. Had to call & speak with mgr Shawn whom informed me that deliveries are back dated as far back as September. He works some magic & has one beset delivered Aug 18. That bedset, was damaged. Had multiple cracks in the framework due to the delivery guys setting it up. They refused yo take it back & ststed uts not their problem & to call the store. Its been a 3 ring circus 🎪 ever since. Nobody wants to be accountable. My recommendation due to this entire fiasco....DO NOT PURCHASE ANYTHING FROM ASHLEY FURNITURE!!
I was given August 4 & August 11, as the two days fir delivery for my 2 bdrm sets. Needless to say, Aug 4 comes. No Delivery. Call store spoke with Manger Shawn whom refunded $169 & apologized that we had t o go thru this but the earliest he can get anything t o m e was the 18th. Im like ok i can deal with it bc the bunkbed set was fir Hunter & his bday is the 19th. The 18th comes & furniture is to be deluveted between 11-2pm. The driver us to call 40 minutes before arriving. At 12:23 pm Tommy calls stating he will be there in 9 minutes. (What happened to 40 mins prior),? Two males. Tall black male & short white male with alot if visible tattoos arrive to deliver & set up bunkbeds. Approx 2 pm the white guy carries out boxes so, i start to get myself up into the leg scooter due to being immobile from ankle replacement surgery. The black male stops me at the bedroom entrance holding his phone for my signature. Some lady is on phone asking questions. Which were mumbled. Something about arrival. Product & referral. By what i could see in the distance it looked oj & i told her i really didn't know & by what I could tell since I wasn't near it. She said thank you & he just walked out without a word. I quickly hollard at him bc i can see a large crack on the frame. Son said he was pulling out. Told him to go stop him & get him back in here. He eventually came in & i poibted out tge large crack in the frame ststing he needs to take it back bc i do not want damaged furniture. He 1st replied that its "only a scatch." I stated no its not, as I placed my fingernail into the crack & told him it went thru to the otherside. He came over & looked on the otherside & stated I was right. I told him I didn't want the furniture due to ut being damaged. He stated its not his problem & that i needed to call the store. I told him it was his problem bc he delivered damaged merchandise. He stated it wasn't his problem & to call the store as he quickly left. I was calling Ashley furniture at 2:10pm spoke with Mgr Shawn whom stated none if it should have happened & tgstvtge delivery person should have taken the furniture back. Ststed I had to call customer svc to fike a complaint & if nothing was done to call him back. Customer svc manager was pathetic. Treated me as a liar even though I have pics to prove the damage. Refused to come get the furniture today let aline any day claiming that since I signed for it it was mine. I wasn't told anything by the deluvery guy other than sign this showing I delivered your furniture. I hadn't even seen the furniture up close yet.i was in hallway trying to get to the room. Custoner svc is pathetic. I called mgr shawn back since he told me to & uts been over an hour & hes not called back. Doesn't surprise me at this point. Only thing I can recommend is DO NOT SHOP AT ASHLEY FURNITURE. The list of reasons is none stop.
I will never shop at any Ashley Homestore again. I understand the problem with Covid but businesses should also understand the frustration with customer. I paid for a couch and loveseat on May 29th. I was told it would be delivered June 25. We called the store only to be told it would be July 24. Called again to find out it would be August 15. On delivery day noticed immediately that the loveseat was damaged. Concerned I checked the arms on the couch. Did not think to check the back or legs. The delivery drivers took the loveseat back. Went to the store and ask for my money back since I was told it could be up to 12 weeks before I get the loveseat. Went home and noticed the hole in the bag of the couch. Pulled it out and the leg fell off. This is within 2 hours of receiving the couch. Called the store back and said I just want a refund. Only to be told customer service would have to deal with it on Tuesday. Called customer service on Tuesday only to be told we had to wait another 24-48 hours before they can decide what Ashley Homestores is going to do to fix their poor manufacturing. So since May 29 we paid for a living room suite that we still do not have. At any time Ashley Furniture never bothered to call us and let us know that there would be a delay. We still do not know when we will get our replacement loveseat or when our couch would be replaced. We just want a refund so we can go to a different furniture store that will have us a couch and loveseat immediately. Ashley broke their part of the contract when we had to wait 3 months to receive the furniture and when we did it was damaged. I wish I thought to look at the back of the couch, but I was so distraught about the loveseat and we had family coming that we have not seen and had no where for anyone to sit. I would not even give them one star. Worst customer service and products.
Purchased a bedroom set in mid May, 2020. Delivery fee was $150.00. They 3 guys that delivered had only been on the job less than 2 weeks. The back of chest if drawers had a huge hole in it and side tables were scratched. I did not see the damages at delivery, as they had it totally wrapped in quilt. After noticing the damages, I photoed and sent to customer service. They promised to replace. It has been 3 months and I have heard NOTHING from them, even though I continue to contact them, they say they're working on it. NEVER PURCHASE DIRECTLY FROM AN ASHLEY HOME STORE. CUSTOMER SERVICE IS THE PITS.
Jennifer was the absolute best today! We are so pleased with our couch set and she helped us until the very end. Go see her if you’re looking to purchase new furniture.
Ordered bedding in June and 1 1/2 months later still have not received it. Get different answers to its whereabouts depending on who I talk to. Don't return phone calls. Poorly run store and no customer service. Glad it's just bedding I was told would be in by the end of June instead of furniture I desperately need. If your in a hurry or need a timely delivery go elsewhere.
Ordered bedding in June and 1 1/2 months later still have not received it. Get different answers to its whereabouts depending on who I talk to. Don't return phone calls. Poorly run store and no customer service. Glad it's just bedding I was told would be in by the end of June instead of furniture I desperately need. If your in a hurry or need a timely delivery go elsewhere.
I bought a bedroom set that was nearly 1,500$ May 4th and it still hasn’t been delivered... it is now it’s suppoSe to be July 29th. All they djd was give me my 150$ delivery fee back after 3 phone calls of arguing. Seriously DONT BUY FROM ASHLEY!! I highly suggest taking a GOOD look at this fb page. Literally thousands of people have gone through this or worse!!
My salesperson Jennifer was totally AWESOME.
When to the Ashley Homestore and when I walked in the door and there was Annie ,she asked if she could help me ,I told her that I was looking for a. Living room set so I told her the kind that I was looking for and she took me right to it she was very easy to work with me and understand what I wanted so think you Annie for a great experience.
Thank you Jennifer for your professionalism and knowledge of the couch and chair that I purchased. The transaction was quick and proficient. I will continue to shop at Ashley for all of my furniture and home accessories.
Jennifer I thank you for your time and paintance with and thank you for being a so very helpful.
Ms Annie was very professional and friendly. She took her time to answer all of our questions and did not appear rushed. Her smile is contagious. Beautiful furniture selection. Will be back.
My boyfriend and I found the couch we wanted online and decided to go to the store to look at it. Jennifer was extremely helpful and knowledgeable, and we ended up getting more than just a couch! Great prices and amazing staff!
I normally do not write reviews, however was compelled to do so by the amazing service I recieved at the Ashley Furniture location in Florence. First off, I was promptly greeted by Mia with a genuine smile as she qualified me and led me into her showroom to show me options. She was very informative about the products and offered me great alternatives as well that would suit my needs. She took her time with me and was extremely patient with me as I finalized my selections. I never felt pressured by her. She broke down every single step into detail and explained what the next steps were. I'm glad that I decided to go into this location and recieved great customer service from her. Mia is nothing short of AMAZING! It is no wonder she is part of the management staff. If you're searching for new furniture, do yourself a favor and go see Mia!
I accidentally called a number I assumed was the Hoover store, only to speak with a very professional, kindred spirit at the Florence, Al location. Mia Byrd's salesmenship and managerial skills, made my back ordered piece well worth waiting for. She is very sincere and willing to provide answers to any and all questions. She and the staff worked as a team to get the items I desired and for that I appreciate them.
We just a bought a bed and wasnt even looking for one!! Go see Jennifer Babrik, she was amazing and knowledgeable. We will do all our furniture shopping with her from now on.
Completely disgusted with Ashley customer service! I tried to purchase an item from my local store- but was told they didn’t have the item in stock and I needed to order online. The product arrived damaged and missing parts required for assembly. I have called and emailed- but can’t get any answers! Don’t make the same mistake I did! They have my money and I have junk!!
Kevin was great! He helped me get a bedroom suite for my daughter and made the process painless.
I absolutely love my new couch. Staff was extremely helpful and the price was fantastic! Highly recommend!!
Everything was top notch!! My sales rep, Jennifer, did an excellent listening to what I wanted and helping find it. She was very knowledgeable about the furniture, pricing, and pricing options. Delivery team was great as well! They arrived on time, and was in and out while doing a flawless job!!!
Jennifer was totally AWESOME once again. After purchasing our matching recliners we decided to get a new sofa and loveseat. Once again she was great to work with on helping us decide on what we wanted. A complete delight. Thank you Jennifer for your great customer service. Please if you go there ask for her for any of your needs.
Mia was nothing less than awesome!!! We will definitely visit this store often! Loved everything about this store!!
The customer service is amazing. The employees seem to really care. I am one of the "just looking" kind of guys but with thier input they were very upfront with all costs. I really appreciate that in a company when I'm spending my money on big purchases.
To everyone that is in the market for buying new furniture. I am going to warn y’all about Ashley Furniture. I bought my Furniture 2 1/2weeks ago. 2 weeks later they told me my furniture was on the truck to be delivered. Once my furniture was delivered the BED was not in my room. And they informed me it had not be delivered to the wear house yet. After 1 week past after trying to figure out when my bed was coming it has been another week and they delivered my bed and DID NOT bring the rails or footboard. So now it is going to be another 5-14 business days before my bed is ordered and I’ve been sleeping on the mattress I just bought on the floor for almost a month. Not only that I almost had to return my dresser because the delivery guys smelled STRONG like marijuana even my dresser smelled like it. Now after 7 times to get a call back I’ve got nothing. And I just got my first payment in to start payments and I don’t even have all my furniture!!!! Headquarters won’t do nothing it just says not available! Not very happy
I have been told for 2 weeks my order was on the way to the warehouse. I found another couch so I called to cancel my order. She said no problem. Six hours later she calls me back and tells me it has been to long and now they are charging me a 15% cancellation fee which is BS. States it was in my cancellation agreement that I didn't even know I had or that was explained to me. When I first ordered the couch it was suppose to be delivered in 2-4 weeks. It has now been 5 weeks and still no couch but now I'm having to pay $445 to cancel an order. To say I am livid is an understatement! I would not recommend dealing with this company to anyone!!
I have been told for 2 weeks my order was on the way to the warehouse. I found another couch so I called to cancel my order. She said no problem. Six hours later she calls me back and tells me it has been to long and now they are charging me a 15% cancellation fee which is BS. States it was in my cancellation agreement that I didn't even know I had or that was explained to me. When I first ordered the couch it was suppose to be delivered in 2-4 weeks. It has now been 5 weeks and still no couch but now I'm having to pay $445 to cancel an order. To say I am livid is an understatement! I would not recommend dealing with this company to anyone!!
Looking for a great shopping experience? Looking to get a product that is durable and beautiful? There is no other place who can do what Ashley does! The employees go above and beyond to listen to your every need and help you find exactly what's important to you!
Beautiful store! The staff is pretty awesome and very helpful!
Great store! Helpful staff.
Beautiful store and very helpful staff.
From shopping to buying and then delivery, our experience was outstanding. Mia provided great information and answered all our questions. We were never pressured. Delivery was great as well. The personnel took care when entering our home and set all the pieces exactly as we wanted. Very happy with the entire experience! Well done, Florence store!
Jennifer was very attentive. She was interested in our needs and went out of her way to make sure we got what we were looking for that was within her budget. The store manager was very helpful and worked to give us a great price!
Jennifer was very helpful and an all around great person.She was very helpful and knowledgeable about what we were looking for.Great Service Jennifer and thank you.
Next trip to Ashley Furniture in Florence, ask for Annie - she is zero pressure and nothing but helpful!!
I had the pleasure of purchasing furniture at this location with the help of Courtney. Courtney is very patient, experienced and professional. Instead of leaving with only dining room chairs, I also purchased a couch and loveseat. Thats how good she is! Thanks Courtney!
Our first trip to the Ashley store in Florence did not disappoint. We were greeted by Brittany, who went out of her way to find what we were looking for and work with us on the purchase. She was super friendly, knowledgeable, and willing to help in any way. We have not yet received our furniture, but I can say that based on service alone, we will be back.
Great customer service! Annie did a great job helping us find our sofa and loveseat.
I Ordered a bed on Novemebr 24th the lady in the store told my 8 year old my mother and I the bed would be there before christmas and someone would call me with the date of delivery . No one called me I had to call them on Decemeber 19th to find out what was going on and they told me the delivery dates were late January after complaing the lady squeezed me in right after christmas , when I planned on going home to see my family. The scheduling pick up people told me the store should never tell me a date and that I was suppose to call to schedule the day and that no one was ever going to call me . And the only answer I got from the store was well your paper work says 3 to 6 weeks so I dont know what to tell you . After telling her I was going home to see my family they said well you will have to change your date or take a 80 dollar charged fee . Not worth the aggravation especially after paying over 1,500 dollars for bed . Wont be back there again or my family
Please don’t go we ordered furniture missing an end table they admitted it wasn’t delivered but the driver closed the ticket this happened on December the 4th they said can’t give me my end table because ticket was closed and no one can get it back open. Go to their face book wish I had before shopping with them a lot of people had the experience they are nice until you paid for your furniture . Told them they can pick up the furniture got told once it’s in your house it’s yours nothing they can do
Nice place
Worse customer service . Nobody in the store knows what is what. There was one manager that has such attitude and everybody is Standing around to ask her stuff and she is pretty rude . If u go to the store and ask for the price I will get screwed . They run big sales on line but unless u shows that pricing , they will vharge the store price Which is much higher for beds etc. They won't give u any print out of infor or anything . Better to order it online since they charge Delievery fee anyways and set up . If want better prices than even online , go to Barnett and brown where the prices are always better than anywhere Including online. They do t ha e all the collections of Ashely, but most of them they do.
Worse customer service . Nobody in the store knows what is what. There was one manager that has such attitude and everybody is Standing around to ask her stuff and she is pretty rude . If u go to the store and ask for the price I will get screwed . They run big sales on line but unless u shows that pricing , they will vharge the store price Which is much higher for beds etc. They won&'t give u any print out of infor or anything . Better to order it online since they charge Delievery fee anyways and set up . If want better prices than even online , go to Barnett and brown where the prices are always better than anywhere Including online. They do t ha e all the collections of Ashely, but most of them they do.
Worse customer service . Nobody in the store knows what is what. There was one manager that has such attitude and everybody is Standing around to ask her stuff and she is pretty rude . If u go to the store and ask for the price I will get screwed . They run big sales on line but unless u shows that pricing , they will vharge the store price Which is much higher for beds etc. They won't give u any print out of infor or anything . Better to order it online since they charge Delievery fee anyways and set up . If want better prices than even online , go to Barnett and brown where the prices are always better than anywhere Including online. They do t ha e all the collections of Ashely, but most of them they do.
Mrs. Courtney Harris was absolutely amazing! I appreciate her integrity & patience with me throughout the entire process. She greeted me the moment I walked in & been a huge help to me. She listened to every detail & helped me find the perfect sectional at a great price. I appreciate the quality furniture & excellent customer service
Had a very awesome experience! I was greeted with a super friendly welcome by Courtney H. She also helped me find exactly what i needed! & even helped me add a little spice to my decision with her recommendation! with me being very picky on my decision she waited patiently until i was ready! Would definitely recommend this store and for you go in and see Ms Courtney
Thank you Mia for the wonderful living room furniture we had purchased today! We love it! If anyone needs home furnishing please see Mia in Florence. She is great! Thank you so much again!
I love this store! Beautiful furniture! Courtney was our sales person and I have to give her 2 thumbs up for patience. I walked her all over the store before deciding on the livingroom set I wanted. She was patient, kind and very professional. I would definitely shop here again. Thank you Courtney for a great experience.
Mia is awesome! She was very patient and even more helpful with me and my wife!
Furniture
Website says they are open on Sundays. Drove a prrretty good ways just for that store to realize that they are closed on Sundays. Their store work hours and online hours dont match. Very disappointing!!
Great selection of beautiful furniture and beautiful wall art.
My husband and I went in looking to buy a new king mattress. I have bought furniture previously from this location and had wonderful service so I knew what to expect. We met the sales associate, Lane, who was so kind and willing to help us pick out the perfect bed. We found a king memory foam mattress with cooling features and decided on an adjustable base as well. We were given a wonderful deal and we were leaving within 30 minutes. This was the most painfree furniture purchase ever! Great job, Lane at Ashley HomeStore! We will be back!
We purchased a bedroom suite for our daughter. Annie was very helpful and we were able to get i and out quickly!
Wonderful sales people.
I can not speak about the product yet. We just purchased it and have not yet received it. However, Lane at the Florence store was incredible and deserves 5 stars!! She was kind, knowledgeable, not overbearing, and willing to help us in any way she could. We were indecisive, and she remained super patient! It’s so nice to go into a business with employees such as Lane who put customers first.
Very good and very friendly people there I would recommend everyone to give them a try. They have the best prices out there and will help you get what you want
friendly and helpful
Courtney was wonderful and went out of her way to make sure that we were completely satisfied with our purchases. There is no way that everything can be out on the showroom floor, but she knew how to quickly find items that fit our needs. She was kind, knowledgeable and professional. Highly recommended!
I worked with Lane Hardison and had a fantastic experience. Will definitely ask for her the next time I go in and would recommend her to everyone else that walks through the doors!
Thank you Annie for your help!! We got a really good deal and it was super fast and easy to check out and pick up.
Great place to shop
I have been to Ashley several times and have always had a great experience. Courtney H. has always been helpful and willing to give a helping hand. She always go out her way to help you, she makes sure you have what you need or want. I will highly recommend her as your saleswoman and helper when you are looking for what you need or want in the store.
Lane in Florence was so helpful! She wasn’t overbearing as some sales people can be. She got us excellent deals with excellent customer service! Couldn’t ask for a better experience!
Had the pleasure of dealing with Mia. She remembered me when I walked in the door after visiting the store previously 3 weeks before and she even remembered which furniture I was interested in. She was friendly, knowledgeable and made the whole process fun and painless. When I am ready to furnish the next few rooms you can be sure it will be here with her Thanks Mia!!
Thank you Harris for an amazing experience @Ashley HomeStore it didn't take long for me to find the right furniture for my home. If you need assistance please do not hesitant to ask for Mrs. Harris You Won't Regret It !
My partner and I were in the store in Florence earlier today...it was an excellent experience!! Annie and Kevin were super helpful! We will be back!
Great place good atmosphere and Matthew was a great help!
Decent quality furniture, sales staff is a little pushy with their financing offers, but I guess that is how the store makes its money. Little less helpful when they find out your a cash pay customer.
I will never purchase from Ashley furniture much less the Florence AL store again. I received an in-store credit from corporate only for this store to give me the run around. They never called me back after multiple calls and messages. Now it's been longer than 60 days and they will not exchange. The worst part is corporate or the store claim there is nothing they can do! So much for customer service!
I will never purchase from Ashley furniture much less the Florence AL store again. I received an in-store credit from corporate only for this store to give me the run around. They never called me back after multiple calls and messages. Now it's been longer than 60 days and they will not exchange. The worst part is corporate or the store claim there is nothing they can do! So much for customer service!
Ms Annie was wonderful customer service, helping us select the mattresses and bed. I can’t complain about the customer service. I will complain about the misdirection provided regarding delivery date. First, we were not told the bed wasn’t in stock. We told them how quickly we were looking for the bed to be delivered. They told us “we have to tell our customers 3-5 weeks” but this should be three weeks max. This is going on week four, and our bed/mattresses are “showing” to be delivered to their warehouse at the end of the week. They still couldn’t tell me when delivery is scheduled. I’m greatly disappointed how it was sold to us. The team at the store has access to let us know whether or not the bed is in stock. I could’ve easily went online to another vendor, instead of shopping local, purchased and had my items delivered within a week. *plus even saved $500 in the process. Will not be ordering from them again because they oversale their products just to get the commission without being honest on their delivery. Every time I’ve called to inquire and explain my disappointment, I’m met with a very monotone “that’s what we tell our customers, I’m sorry”. It’s the principal. Bottom line.
Hope you have two months to wait. They told me 2 weeks, “ but we have to tell everyone 2-5 weeks (wink, wink)”. Now they are telling me they had to build to order? Why not tell me that at point of sale?? Here we are, 5 weeks and still no bed. This place is a joke. Never again will I buy anything from this place.
i bought a dinning room table and 8 chairs not a $500 set the north shore plus a bed room set i was never told I had to wait two months plus to receive my product I got the last four chairs and a dresser two months two days later was never told I would only get part after 3 weeks of my calling i got a table 4 chairs a bed a night stand the manager didn't seem conserned about any of this or that his sales rep should inform the customer of this when the order was placed so he sent a partial order as i requested 2 months 2 days latter i get the rest very dusty as if it was brought on a covered wagon when i ask about the rude delivery guy said it's just dust the chairs didn't come with the pads as the first ones did i was told to go buy some never again call the store to compain was told nothing can be done NICE buyer be ware
Order placed 12/20/18, 3 months later I still do not have all of my order. I have had 2 deliveries with broken pieces. There is a scheduling/customer service center which is essentially good for nothing. I have requested to speak to a manager, I’m always told they will have to call me back and I never get a return phone call. Yesterday I called and told them I had contacted Wells Fargo to pull back my money and the better business bureau. And I get a phone call back saying they’ll be able to deliver now. This is garbage. Their customer service is crap. If everything is going to break before they can get it to my house, how would I ever be expected to be able to move it without breaking it? Buyer beware. The Florence store was nice. The people there were nice. That’s the end of the niceness. It’s been a 3 month long headache ever since.
I love Ashley Store. Annie went out of her way to see that I was pleased with my recliner. Very courteous and knew her products. No pressure to sale and that is what I like. Thanks Annie. Jan West
Excellent customer service provided by Ms. Katelyn. I would highly recommend her as a salesperson.
Annie found me exactly what I wanted and stay in my budget! Awesome experience! Definitely will return!
Mia was awesome!
Kevin and Ashley were super helpful and made the experience of buying a couch a real pleasure. Will definitely recommend!
I highly recommend Katelyn. She was great. I was shocked when she asked what was most important to me when choosing a sofa. Very friendly young lady. Will definitely be back.
Ms.Annie always take really good care of us when we come in,she very helpful
Worst furniture experience ever. Still waiting on couches over a month after the original delivery date. And they don't know when they will be in. They've postponed delivery date three times now. Wish I had my $2.2k back.
Brutal experience. Their delivery dates are beyond unreliable. Ordered on Jan 13 with delivery of Jan 27...have been delayed several times. Now at 2.15 and they are saying it will be at least two more weeks. Conflicting story and always something...weather, then system went down and now the truth...it's just not in stock. Paid $4k for an empty living room! Run, run fast and run far. Worst customer service ever.
Brutal experience. Their delivery dates are beyond unreliable. Ordered on Jan 13 with delivery of Jan 27...have been delayed several times. Now at 2.15 and they are saying it will be at least two more weeks. Conflicting story and always something...weather, then system went down and now the truth...it's just not in stock. Paid $4k for an empty living room! Run, run fast and run far. Worst customer service ever.
Terrible...constantly pushing back delivery date due to “system being down”. The system has been down for a week?? For this I was charged a delivery fee of more than $600. I’ve bought Ashley furniture from several locations before but this will be the last time I ever do so from this outlet. Run, run far and run fast.
Our salesperson, Lane, was very knowledgeable, extremely friendly, not pushy and couldn’t have been more of a pleasure to work with! We will be going back
Had a wonderful experience at Ashley’s. If you go ask for Daniel she was a huge help!!! Very happy with our purchases!
Ask for Kevin or Mia at the door if you want a deal they are superb at what they do
My experience with Courtney Harris was extraordinary. She went over and beyond helping me in the store and with a online order. I highly recommend her to anyone interested in purchasing furniture.
Found exactly what we were looking for! Thanks Lane H for the furniture and mattress comfort test. You are the best.
We bought a dinning room table and a bedroom suite. The bedroom suite had damaged drawers and didnt match in color. It was sent back a couple of times because of the color issue. We finally gave up and just told them to keep their bedroom suite if they couldn't have all the pieces match. We kept the table because it looks nice but I probably should have given it back also. Unfortunately I cant see myself going back!
Mia, Ashley, and Kevin were all very helpful and friendly
Really enjoyable shopping experience. Annie was super helpful with helping us decide and finance out a living room set
Mary was our sales rep and was phenomenal. Extremely knowledgeable and kind!
I have never been so dissatisfied with a company until I decided to do business with Ashley Home Furniture in Florence, Alabama. On July 3,2018 our sales experience with our sales person was probably the only good thing I have to say about them, he was extremely helpful in every way and went above and beyond to answer every question we had. After we signed our financing paperwork we were then told that the king size Bolanburg bed we had chosen was on back order. But since it was going to be delivered in less than three weeks I figured it would not be an issue, but I was totally wrong. Around August 3,2018 I got a text saying that on August 7, 2018 the bed would be delivered, so I then took off work for that day so I could be there for the delivery and install. I waited, waited, and waited some more and literally NOBODY showed up or called. The next day August 8, 2018 I called the store three times before I was actually able to get someone to answer the phone. When she did answer she was extremely rude and told me the manager would not be able to speak to me because he was “busy” so I left a message. A day or two later I got a phone call back and he told me I needed to call the scheduling department to see what they have to say. NUMBER ONE issue is that I feel like the manager or a store would have better customer service and try to maybe resolve this issue for me and give me a call back.. Anyways, I call the scheduling department and she tells me it is still on back order with no date of when it might be off back order and that somebody was supposed to call me to let me know it was not going to be delivered that day AND THEY NEVER DID. She was going to try to get me a new estimated time and she would call me back in an hour, about a day or so later she called back and said she finally had a date of September 3, 2018 which was Labor Day for it to arrive at the warehouse and then scheduled to be shipped/delivered. I was told it would not be delivered to my home until the middle of September, I asked when the earliest it would be able to be sent to the store for pickup would be and we would just pick it up ourselves because at this point it was getting ridiculous. September 11, 2018 we finally got to pick up the bed we had ordered 70 days ago! YAY, I should be excited right? The bed was beautiful and I was finally pleased and just let all the crap I had dealt with go even though I would never ever recommend them to anyone nor would I purchase anything from this store going forward. BUT WAIT THERE IS MORE, two weeks to the day on September 25, 2018 at 10:00 PM we were almost asleep and the entire bed collapses to the floor, the whole side piece that connects to the slats to the side of the bed totally ripped apart as it was cheaply put together press wood. Not to mention the screws were not long enough to hold anything together, I am not even sure how it lasted this long from looking at it in mangled pieces on my floor. We were also told when we purchased the bed it was solid wood entirely, imagine that not being the truth? I called the store and the same rude receptionist actually answered on the first call and told me I needed to call the customer service number, I will do so but I assure you that I WILL NEVER BUY A SINGLE THING FROM THIS STORE AGAIN!!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
