Ashley Store | Florence, AL 35630

Annie and Daniel were very helpful and friendly. Highly recommend going to see them.

We came in store looking for patio furniture and Annie helped us. She answered all or our questions and she was very informative. Thank you Annie!

The customer service was amazing!! Mr. Jamario helped me choose a great selection.

It is this worker there his name is Jamario and he has better customer service than the rest of the staff in the store.

Was very happy love this place and love the worker's jamario Bolton.was very sweet kind and very helping .will be back to buy more stuff.

Jamario had great customer service and made the sales process easy and comfortable. I am so happy with our purchase.

Annie greeted us at the door with a welcoming smile. She helped us our purple pillow purchase.

Great customer service. Nice and friendly environment. I want to give a shoutout to JaMario for assisting me. I didn’t know quit what I wanted but he helped me find the perfect living room set. Thank you young man.

I got the best service from JaMario Bolton! He was more than professional and knowledgeable about the merchandise in the store. I told him what I was looking for and he showed me exactly what I wanted. I also appreciate the additional options he pointed out the store had for me! 10/10 experience. If I could rate 1000 I definitely would. It’s very rare that you get a sales person who works with you from the beginning to the end. Thank you for your outstanding help!

Great place to buy furniture great quality and price I Jamario promise to take care of you🤙

Great place to buy furniture ask for daniel he is great

Ms. Annie was an absolute pleasure to work with. She took care of my family and me and got us exactly what we wanted.

Jennifer was great

Great customer service. Ashraf was amazing

Mrs.Annie was very knowledgeable and helpful!!!

Ashraf was the man. Very helpful!

We had a wonderful experience. Daniel was very knowledgeable and did a great job!

Ashraf was super helpful I just can’t decide on what I want right now but I would definitely work with him again.

Annie was a great help in helping us pick out a sofa for our first home!

Annie was a wonderful help

Ashraf was very knowledgable on the products and material. He was very kind and not pushy. He answered all our questions!

ANNIE WAS GREAT! SHE DIDN'T LEAVE ANY INFO OFF, THAT I NEEDED! I'LL SEE YOU SOON ANNIE

Daniel bass was wonderful!! 10 out of 10

Daniel really helped me and my wife with everything for our new house! Will be coming back soon

Daniel was very helpful and helped me make my decision for the furniture

Daniel Bass helped a lot with helping me look at furniture . I felt very comfortable and welcomed

Ashraf was a great help! Very professional!

Ashraf was very polite and informative. I would highly recommend.

Annie was wonderful!

We had a wonderful experience. I can’t share photos of our purchase as the furniture is being completed and then will deliver later this month. But I have had Ashley furniture in the past and loved the quality and durability. We were very fortunate to have Jennifer as our sales rep. She was so helpful knowledgeable friendly pleasant professional and more. I will definitely use the Ashley furniture in Florence Al and Jennifer again as we get ready to refurb another room in our home.

Ashraf was super helpful and very nice.

Pleased. The let me browse, helped when asked. I got what I needed. Jamario did great

Jennifer was exceptional at helping us decide what would work best for us. Not pushy but definitely helpful!!

Our sales rep Jennifer was AMAZING! Very personable and knowledgeable to the furniture selection. My husband and I changed our minds multiple times and she was accommodating to what we wanted. I’d definitely recommend her!

Jamario was a great sales associate! He answered all of our questions and was very knowledgeable about the pieces. We are very happy with our purchases!

Ashraf was great help. Very friendly and knowledgeable

Jennifer was amazing and very informative. Greeted us with a smile and she showed me more options I was looking for on her iPad even. I have used this same store in the past and will continue to use them. The manager was very nice as well.

Had a great experience at Ashleys!!! Ashraf was wonderful and so very helpful!!!

Best experience at this store. Nowhere else compares. Ask for Jennifer.

Mrs Annie was fantastic great commentator listen to what you need she will get the job done

Daniel was very helpful with the purchase of our furniture. I had several questions and changed my mind multiple times. He was patient and informative.

Very pleasant and not pushy at all! Good experience will be back!

Love Mrs. Annie! She helped me so much and guided me thru all details of my purchase! She was great!

I was shopping and Daniel bass was very helpful and made sure I got a good deal.

Came in to this store expecting just to buy some furniture. Didn't expect the service to be so good. Mr Daniel Bass deserves a raise for all he does on that store. A true professional.

Daniel bass is a wonderful professional salesman I truly enjoyed shopping at Ashleys furniture

If you shop at Ashley's ask for Jamario he is a great sales Rep

Daniel is a great salesman and helped a lot!!

Jamario Bolton was very helpful. He is kind and very polite! Amazing service!! I got a couch with my mom and I absolutely love it

I went into Ashley and was approached by jamario. And jamario was the most kind and helpful person I have ever come across in sales. He was very knowledgeable. If you ever come to Florence Ashley ask for jamario. He will definitely make your day.

Great help with finding my new couch! Was super helpful and quick! Daniel was who helped me!

Ash was very pleasant, friendly and helpful. Made my transaction quick n easy.

Mr. Ashraf met us as we came in. He was very professional and attentive. We would buy from him again! Excellent service!

Ms Annie is a JOY to work with & very helpful!!

Mrs. Annie was amazing. She's so sweet and kind and I got exactly what I was looking for!

Annie did a great job helping us with our furniture needs! Very nice and professional.

Daniel Bass was our sales fella, and he did a fantastic job. We walked out with exactly what we were looking for, and at a much better price point than other stores. Highly recommend.

Annie helped us out tremendously and was so kind and friendly! We look forward to coming back and seeing her when we purchase for our new apartment next month!

Ashraf was Very knowledgeable , not a typical sales person that's pushy he was awsome

Jamario was great to work with! Made the buying process super easy!

Jennifer

Jamario exhibited excellent customer service skills. He was very professional in answering all my questions. My experience at Ashley Furniture was exceptional. I highly recommend them and Jamario. I will definitely do business with them again.

Annie was very patient, polite and knowledgeable of all products. Made my shopping experience a pleasure. Thanks for all you do.

Annie was so helpful today making sure all our needs were met.

Walked into Ashley on a whim today, Ashraf was great very helpful and friendly. He made the our visit very productive and will definitely check out the place again!

I would like to thank Daniel for helping me look for a great mattress. Daniel was very helpful and I really appreciate his support

Ashraf is wonderful ..very polite, knowledgeable. Great salesmen all around

Great salesman! Friendly and cares!

Definitely enjoyed the experience Ashraf was very helpful and able to answer the questions! Recommend highly visiting Ashley in Florence and ask for Ashraf!

Ashraf helped us and was great!

Ms. Anne and Ms. Jennifer were very nice and kind, great business officials I’d love to come back and make some furniture purchases!! For my family.

Annie was a wonderful help! I have bought furniture from here before and will continue to do so. Thank you!!

Worked with Jamario yesterday he had great customer service and a great attitude definitely going back

Daniel was a wonderful salesman. He was knowledgeable and let us browse. He and his manager Jennifer worked with us on prices and delivery. We couldn’t be happier!

Had a great experience here!! I especially enjoyed working with Jamario as his customer service was very well appreciated and he treated me like a person and not someone he just has to deal with when I walked in. If you come here I highly recommend working with Jamario.

Great customer care and Ash was very knowledgeable about the products in his store. Very pleased with my purchase. Shop the Ashley store with Ashraf and Jennifer for all of your Home needs.

Yes I'm a customer from the Florence Alabama store I recommend to always ask for Emily or Jennifer these young ladies are outstanding they're very patient they're very knowledgeable I could ask for anything more in service me and my wife thank you very much

Jennifer was absolutely wonderful both in knowledge and very personable. If you need help, definitely seek her out.

We came in looking for some furniture, and we're very pleased with our experience. Daniel was informative and has a no-pressure sales approach. He also helps you find the best deals to maximize what you can afford with your budget. There are financing options to suit your needs. The rest of the staff was authentic and personable. This is our 2nd purchase from Florence Ashley and I'm sure we will be back.

Emily was great she has great knowledge of the products. See Emily for a great deal and great service

Daniel and Rachel did a great job and helped so much!

Rachel was an amazing employee prompt and knowledgeable helped me with everything I needed and more thanks again Rachel

Daniel did a great job at getting me the sectional I wanted at the price I needed. Would recommend and return again.

Sales manager Jennifer is very friendly and helpful. She went out of her way to help us find furniture. She is very knowledgeable and true asset to this store.

Ashraf was awesome. Toke the time to answer all of my questions and show me exactly what I was looking for. Jamario was great helping woth the financing and making sure I was comfortable with my purchase. I'll definitely be back for my next purchase.

Daniel and Jennifer where great

Greeted by Jamario as soon as I walked in the door. He listened to what I was looking for, worked with my budget, and made sure that my delivery would be hassle free 😊 Currently waiting for my livingroom set as it does take 4 to 6 weeks for delivery.. but that’s absolutely fine. I’m a patient individual. The store looked very nice and clean as well - A+ all-around!

Jamario was very sweet and friendly. He didn’t follow us around the whole store and he was not very pushy. Great experience and vibes!

Emily was awesome made the furniture buying process extremely easy, was very communicative and made sure my wife found exactly what she wanted!

Annie is very helpful

Annie helped me out! Very friendly and helpful!

Annie gave us good attention! She is a very kind and sweet person and helped us find the bedroom set we were looking for

Exceptional service from Jennifer! Very sweet, helped us finance a living room couch set. She was very personable with wonderful sales skills.

Daniel was very helpful and efficient at getting my order set up and completed.

DaMario was super helpful & very friendly!!

Annie was great to talk to about purchasing our new dining room set. She was knowledgeable, polite, and very nice. This was our first Ashley purchase and we left there totally satisfied.

Rachel was so helpful and knowledgeable we enjoyed our experience at Ashley furniture!!! We will be back and ask for Rachel!!

Rachel was great we went in the Ashley Stire just to look around, with Rachel’s help we decided to buy 3 rooms of furniture.

Jennifer was absolutely wonderful to work with! She was very knowledgeable and that helped us find exactly what we needed. Highly recommend working with her!

Annie was awesome and very helpful!

Annie is an excellent sales person. Very attentive & helpful

Ash was very helpful getting us exactly what we needed and out of the store in a timely manner.

Jennifer was the best! Great service all the way around! Thank You!

Jamario made my furniture buying experience so easy and pressure free! I was able to get more than I walked in wanting at a price that fit my budget perfectly!

Daniel did great getting us a good deal on a couch and was very helpful!

Mrs. Annie was perfect in our buying process! We loved Ashley’s furniture

Jennifer and Daniel were great! Super friendly and very helpful.

Do NOT shop here!! I should have never made my 5 star review before hand after they insisted we would leave one while in the store, the smiles and “sincere” help in the store was all show. I deleted it though to post this and hopefully get other peoples attention so they know bc now we know how they truly operate and treat people.. it’s sad honestly. Save yourself from any headaches and hardships seriously! My husband and I came in and made it very clear that we would need the movers/delivery men to move our old furniture into another room, I am 6 months pregnant and my husband was unable to move the furniture himself, we discussed all of these details in the beginning, again during the conversation and at the very end in which each time we were told continually it was absolutely no problem at all, the sales associates name was Emily, she even said she wrote a note in the system for them so they were aware ahead of time but several times confirmed with us it wasn’t going to be a problem, bc we told her specifically we wouldn’t be able to make the purchase if that was an issue at all bc we wouldn’t have anywhere for the new furniture to go without the other furniture being moved. We found out she was a new girl but regardless, the managers Terry and Lakita took absolutely no accountability for it at all, instead they spoke to me and my husband very unprofessionally and rudely, basically stating we were liars saying “that is not how we train our employees so I know that wasn’t said from one of my employees” when it absolutely was. It was 7 weeks after initial entrance into the store and then speaking to the delivery department to confirm that they were aware of the notes that were made and wanted to ensure a smooth delivery and awareness when they arrived & that’s when we were told their delivery men do not move any other furniture, so we called the store and spoke to 3 different people who were managers after speaking to two sales associates to be transfer to them, spent two weeks of phone tag and back and forth for a simple problem that should have been resolved with no issues. A mistake made on their part and they made it such a huge deal to give us our money back and then when they finally said they processed it they charged us a $500 cancellation fee when this was not a matter of we decided we didn’t want/like the furniture, it was a clear mistake on their part they were unable to fulfill and wrongfully took $500 from us. They have absolutely no good morals when it comes to customer service. They smile in your face in the store and the moment they have your money, they could care less about you and will argue to the moon and back with you if there is any issue whatsoever. We are unbelievably disgusted by their actions and treatment in how they treat their customers. Don’t let them take advantage of you, there are many other options and places for furniture than a place that is just sitting on their high horses waiting to trample and screw you over very quickly. We even came back after having an issue with them in July when we moved here last year when they sent us a broken table and we wanted them to just cancel it bc we had already waited 8-9 weeks for it to be delivered and didn’t want to wait another month or two for them to send the replacement and they refused to give us our money back and said a refund was not available. So we waited another 5 weeks for it to be delivered which was very frustrating. This is the second and last time they have mistreated us as customers. They are just out to get whatever they can from you and do not genuinely care about you as a customer or future customer, they made that very clear to us. We still aren’t even done furnishing our house but this will never be a place I go to anymore bc of how incredibly wrong they continue treat their customers.

Connie was a very sweet lady and she helped us so much!!

Should have waited til service was fully completed to leave to two five stars reviews I did before. We shopped here when we first moved here and the service was great in the store, the delivery took longer than we were told, everything was delivered fine however except for one of the tables was brought in with the leg broken, the guys were about to walk out when we were like um this leg is broken & they were like “oh so you want us to take it back?” Um yeah, we didn’t pay for a broken table. Anyhow, we didn’t want to wait another several weeks so just told them to cancel the table that was sent broken, the lady argued with me very unprofessionally about not getting a refund, my husband ended up getting the phone and just asking when the soonest they could redeliver it and we waited another 3 weeks so it was about 11 weeks total. Well fast forward 6 months later, we came in to get more furniture but made it very clear we would need the old furniture moved into another room and we were told that wouldn’t be a problem at all, well 7 weeks later we are told our order is ready for delivery set up and when I called to confirm everything we were told that the delivery men would not be moving any other furniture other than the furniture we got from them. So long story short I spent two weeks going playing phone tag back and forth with the store to talk to the appropriate person. I spoke to Jennifer originally and she was very nice and helpful, she was very sincere and understanding and tried to work things out for us. I ended up having to talk to Terry the floor manager, I guess above Jennifer the sales manager & he was not as friendly at all, didn’t apologize for anything or say anything back when I said we liked shopping there it’s just been an unfortunate event of things not working out like we hoped/expected and all he said was “yep.” Honestly, Jennifer should be the floor manager if that is his kind of manager attitude. I will never understand how some people get the positions they do and it seems like the most hard worked and more eligible ones get overlooked. The service in the store is great here, just don’t know what your going to get once you leave and everything is in motion. Good luck! I hope everyone else’s experience goes a little more smoothly and your concerns/issues are actually validated and respected like they should be.

Annie, I wanted to take a moment to express my sincere gratitude for your exceptional help and guidance during my recent mattress purchase. Your expertise and understanding of my decorating ideas were invaluable in making a confident decision.

Annie was our sales rep. Initially she was sweet. However, when it came to the buying process is when it went south. There were several typos on my sales receipt that were incorrect such as delivery address. That I asked to be corrected. They were corrected…. And still spelled wrong. After that the phone number listed was incorrect. After that was corrected the address never was fixed. I asked for that typo to be corrected, to which Annie responded with “yes we will get that fixed for you” Last week I called customer care and get an ETA on my delivery. I was told only one thing was waiting to be brought to the warehouse to prepare for delivery. Well today I get a call from Annie saying “we have your chairs but are still waiting on your bench and table it could 2-3 weeks from today. Even though I called customer care and their ETA is the 11th of June. After talking with Annie I immediately called customer care again to see if there was another error. Considering we’ve had several. Customer service said everything is on track for the 11th of June. I usually give people the benefit and never write a review on places however this table is a lot of money. I just dont know why Annie had such a hard time correcting info, and why she called to tell me that it would be 2-3 weeks when that’s not the case The process with the system they use is inconvenient.

Annie was great . I was hesitant about going in since I used to work there. But once I saw Annie I was good. Great staff .

Daniel was so much help today! He was a loyal and great sales person. I’d recommend him to anyone.

Amazing customer service did a amazing job helping thank you daniel

Daniel did a wonderful job

Rachel sold me an awesome recliner. She didn't hover like a lot of salespeople do, she gave me time to explore. Great salesperson :)

Emily was very helpful and kind.

Miss Emily was so kind to us she helped us was everything

He was very salesy # jamario

Annie worked with me and helped me get what needed

Jennifer at Ashley’s was amazing! Very informative. Help me out tremendously with purchasing my living room couch. Enjoyed meeting with her, so sweet and bubbly.

Daniel is the best! He was very helpful and gave us a great deal! Great prices!!!

At the Ashley Furniture store in Florence, AL. I was greeted by Rachel. Who assisted me on my purchase of a bedroom set, dinning room table set, sofa, loveseat, and recliner. She showed me many options and brought down in detail of the quality of the furniture. I would recommend her to my family and friends.

Daniel was really nice and he made everything really easy.

Jamario was great. Thanks

Jamario was very knowledgeable , great customer service. He knows the products.

Jamario B he’s such a good worker, helps you with everything.

Rachel was great! Thank you for everything.

Jamario was friendly and very helpful!!! He helped us narrow down our decision on 2 couches we bought today! Thanks!!!

I've had the best experience with Rachel! She went above and beyond to get me exactly what I wanted in my price range!

Jamario was very great. He helped us get the best deal in store. Very friendly and great to work with.

Jennifer was amazing! We are super excited about our new couch!

Annie is the sweetest and she was very helpful with our visit!!

I highly recommend Jennifer. My wife and I had a great experience.

Jamario helped us find the perfect bedroom furniture set. Very kind and helpful!

Jamario did a great job showing us around and telling us about all the options offered with different bedroom suites

Rachael was great help.

My name is Chayston my reiew is on Jamario from Ashley's furniture in Florence Alabama, he went out of his was to help us find exactly what we was looking for. He was there the whole way here. Super nice, friendly. Outstanding job!

We liked the no pressure approach. Emily, although new employee, did a great job giving us a good experience.

Emily was AMAZING! I have been in a number of times and never received the level of service provided by Emily! You better keep her!!

Jamario-Best job I've ever had great environmen great place to buy furniture with alot of benefits and friendly customer service.

Rachel did an amazing job helping us find the perfect couch for us! She was very detailed while also allowing us the space to make the correct decision for us!

Great service! Rachel was exceptional and made the process very easy!

Great place to buy furniture

Jennifer was very sweet and very helpful on helping me pick the right sectional

Rachel was so great! She was very friendly and answered all of my questions. I usually hate shopping for new furniture but she made the experience a positive one for me!

Highly recommend talking to Annie

Annie was very nice and helpful.

I don’t usually leave reviews but Jamario Bolton definitely deserves one. The customer service he provided was absolutely phenomenal. He talked to me like a person rather than just some customer he had to get out the way. Not to mention he knows what he is doing because I got the best deal imaginable. If you go to Ashley’s, I recommend going to him.

Thanks so much to Jamario and Daniel at the Florence location! Y’all went above and beyond for my family and thanks to Laketa too!

Rachel

Emily was so kind, welcoming and helpful. Our expectations were exceeded and then some. She made the purchasing experience simple, easy to understand and pleasant.

Emily was great!

Outstanding and helpful , his name is Jamario and the store is in Florence , AL

Annie at the Florence Alabama store was very helpful to us as we shopped today. We appreciate her hospitality and knowledge shared with us. Thank you, Annie!

Daniel was an excellent customer service rep. He took his time in helping us select the perfect furniture to meet our needs!

Annie was very professional and overall helpful

Great experience with Rachel ! She is super knowledgeable and knows her stuff !

Daniel was a great help to us! He got us a great deal on some great furniture! We had a great experience.

Daniel knows how furniture! He answered all of our questions and helped us find our new sofa

Daniel was a terrific help with our furniture purchase and his no nonsense approach made the experience effortless. I couldn't recommend him more.

Daniel made furniture shopping a great experience. I appreciate all of the help he offered, and he made sure to get us the best deal. Highly recommend!

Jennifer was a huge help to us. She was extremely knowledgeable about all of the furniture. Very friendly. Went out of her way to meet our expectations.

We had a wonderful experience at this store! Daniel helped us so much, and he got us the best deal! Highly recommend shopping here!

Great service

If u in the area and in need for some furniture go and ask for Daniel @ the Florence store. We drove almost 3hrs. The trip was worth it. Great customer service

Rachel was extremely helpful when deciding on which mattress was the best fit for me and my husband. She also made the process super simple and quick. I would highly recommend shopping at Ashley Furniture with Rachel’s assistance.

Jennifer was amazing she sold us exactly what we wanted and didn't try to talk us out of it

Jennifer was amazing she listened to exactly what we wanted and got us the best deal! We purchased in Slate!

Jamario helped us get what everything we needed , 10/10

Jamario was a lot of help with picking our our new bedroom furniture

Rachel was VERY friendly and professional. Great personality

Annie was very patient and respectful! She allowed us plenty of time to look around for what we wanted. We highly recommend using her for your salesperson, and we will be back!

This is a review for Jenifer on 3/5/24 She was an absolute joy to work with. Understood our wants and tasts. Was very knowledgeable about the merchandise . Very accommodating too!

Annie was very knowledgeable, professional, and helpful with our furniture purchase at Ashley Florence Al. Store.

Jennifer was the most knowledgeable salesperson I’ve ever encountered shopping for furniture and mattresses. Salesperson doesn’t do her justice. You won’t regret asking for her by name.

Extremely helpful, quick service. My husband called about a mattress. Daniel helped him over the phone, and then, we went in and purchased the mattress.

Rachel was very professional and helpful. Amazing experience.

RACHEL greeted me with a smile as she introduced herself and shook my hand. She listened to my requests and found several pieces for us to choice from and we found the perfect bed for my Granddaughter! There was no hidden costs or charges. RACHEL was honest, caring, and devoted to satisfying her customers wants and needs...we will recommend Ashley to our friends. My Granddaughter is looking forward to the arrival of her new bed this week! Thanks RACHEL at Ashley furniture!! My review was for RACHEL at Ashley furniture I guess Ashley furniture had me thinking of Ashley. All credit goes to RACHEL she was awesome!!

Rachel was great! She was very helpful and enjoyable to do business with. Giver her a raise!!

Ashley's furniture is great. Good quality furniture and absolutely beautiful. My sales person (Jamario) was very professional and kind. He listened to what I was interested in and found the perfect furniture for me and my family. The price was reasonable and the process was very easy. I definitely will be getting more later on down the road. Thank you.

Daniel was very informative and low pressure. He answered all our questions and got us the best deal he could.

I had a very pleasant experience at your store and was very impressed with my salesperson Annie, she was very kind and helpful in helping me find what I was looking for.

We had Jamario as our associate and he was very well spoken, honest, and welcoming. He was very professional and would recommend him 100% for any furniture needs, I know I’ll be returning!

I loved your store. It was easy to get around iand I loved your employees. They were so helpful. Daniel bass was so helpful, so please give him the 5 stars.

The entire staff at the Florence store were so helpful, nice, and knowledgeable. Anxious to get the new bedroom suite! Rachel was so patient and willing to help in any way possible. I would definitely recommend her and the rest of the staff to anyone looking to buy furniture.

Emily was a great help! Highly recommend her !

Rachel was awesome and very helpful

Rachel was great!

Walking into Ashley's home furniture is a lot different then walking into rooms to go, I felt like I wasn't rushed or pushed to buy anything. I was paired to Rachel for sales. She was kind, forth coming, and hospitable, she gave me the information I needed, the pricing and availability. She wasn't pushy, and had a sense of humor and comfortability that you won't find in most places of sales. Watching how she worked and communicated with her manager lakita you could tell right away she was a team player and not aggressive at all or hostile for the sale. I asked for recommendations on what I should go with and she was not at all hesitant helping me make the right choice and design of what I wanted. I highly recommend you go there and ask for Rachel!

Emily was super helpful with pricing and suggestions! She was very knowledgeable on discounts, shipping details, and overall pricing!

Emily was amazing in helping my wife and I find out new living room furniture! Despite all of our going back and forth and trying to decide she was very helpful and pleasant the entire time!

Daniel was extremely helpful and nice!!

Daniel helped me get an awesome deal on a mattress and box spring set and pillows today! He was great to work with!

Rachel was a fantastic sales rep and helped us find the perfect furniture pieces for our home!! 😊

Emily was a huge help! She helped us with find our perfect set! Highly recommend her as a salesperson!

Daniel was great

Rachel Coale did an amazing job at communicating with us about what we were interested in, and found the perfect products for us to take home. We had a great experience, and now have a beautifully furnished home.

Sera H. answered all our questions and helped us find our perfect new sofa.

We had a wonderful experience with Annie! She was kind and helpful, but we never felt pressured to buy anything. She was just ready to help answer all our questions! Would definitely return!

Annie was great! We were in and out in just under an hour, she was very personable and kind! Highly recommend her!

Mrs. Jennifer provided exceptional customer services and met our needs. She even gave us a $300 value in a protection plan. I would rate 10 stars if I could. Highly recommend.

JENNIFER IS AMAZINGGGG!!!!! She is so helpful and sweet!! She made the experience easy & great!

She was hands down the most knowledgeable, patient, and sweet sales lady my husband and I have ever had. Great experience.

I really love the couch soon as you walk in Ashley furniture store. I hope my husband agrees with me when we decide to get a new couch from here. Mrs Annie and Mrs Jennifer were totally awesome and friendly, instantly felt like I was with my family helping me find a sectional, this store makes me feel like I am with family when you shop at Ashley for furniture for my home. They are the only associates (out of the 4 furniture places I went to today) that walked up to me with a smile and they were knowledgeable about the items on the floor, they could work with my budget, the color scheme I need to keep it to, and make sure I get the right couch because my dog is going to scratch and gut (or murder) the couch that I get. Can't wait to come back and get my future sectional (couch)!!!!!!

Emily and Jennifer and Lakota in Florence Al are verry good associates helped me and my girlfriend with a bed and adjustable bed frame.they are verry greate at the sales kind and verry friendly good to work with thank you for your time to help us

Emily, Laketa and Jennifer helped me find a mattress and bed base. They were very knowledgeable and easy to work with. It was a very enjoyable experience.

From the moment we walked into the showroom, we were greeted with a warm hello and smile from Serea H. She proceeded to take the time to show us around based on questions asked based on what we were looking for. Not once were we rushed to make a selection as she worked with us through all our questions and concerns. Thank You Serea for making our experience enjoyable.

Everything was very professional. We couldn’t ask for any better service. Very satisfied with the whole process!!! Emily and Jennifer took care of us from start to finish!

Rachel was so helpful and helped us find exactly what we were looking for!! Highly recommend, ask for Rachel!!!!

Great attitude and ease of purchase.

Emily was excellent and helped us with a smooth buying process!

Emily Hill was an excellent sales person. She was attentive and knowledgeable and made us feel welcomed.

Daniel and Laketa were great in helping me with the purchase of my bedroom suite. I highly recommend these two on any of your upcoming purchases

Annie answered all our questions and was so helpful

Jennifer, Terry, and Annie are ROCK STARS. We had a wonderful purchase experience. What a great store. We are getting an awesome new master bedroom suit thanks to this team.

Jennifer was extremely helpful! She provided immediate service, and made the entire process extremely helpful.

Just purchased a new sectional couch here. Great shopping experience. The salesperson, Jennifer was very helpful. Would highly recommend!

Annie was amazing and helpful! Looking forward to our new table.

Ask for Jennifer! She was AWESOME, very informative, and got us a great deal! We never felt pressured to buy.

Daniel was patient and attentive.He is very knowledgable and we enjoyed are purchase.

Annie was very approachable, helpful, knowledgeable, and friendly. She really made a positive impact on our shopping experience. And dressed super cute and stylish as well!😄

Daniel was amazing and helped us out greatly.

Me and my girlfriend our buying are first home and needed furniture. Jennifer at the Florence store welcomed us at the door and helped us throughout the whole process and answered all our questions throughly.

Very helpful and attentive!

Jennifer was a great help and thanks so much

Jennifer was very professional and made us feel at home with our new bedroom set Thanks Jennifer

Jennifer was amazing, great service and very knowledgeable. Highly recommend

We had a great experience! Annie was extremely helpful!

Annie was very warm and welcoming, she remember me when I came back to make my purchase.

Ms. Annie was very helpful and patient.

Jennifer was our sales associate and she worked with us to help us get our bedroom suite at a great price! She helped us with a nice friendly disposition and helped us to make our dreams of a new bedroom suite possible and less stressful!

Annie was very helpful!

I’ve been here a few times and always work with Annie. She is amazing and very sweet. She’s upfront with any charges or issues that may arise. Furniture is good, never had an issue with anything. The white glove deliver service is nice also. They will come in and set everything up for you. Again, try and work with Annie. She alone makes it a nice experience.

Annie did amazing as always

Mrs Annie at the Florence location found me the perfect bed and was very kind and professional! The whole staff was welcoming and made sure we got everything we needed.

We came in looking for new living room furniture and never once felt pressured into anything. Jennifer was the most sweetest and most down to earth person and was very helpful and informative. I highly recommend this location and dealing with Jennifer.

Ms Annie was very helpful and very sweet. We enjoyed doing business with her. I highly recommend going and seeing her if you are looking for furniture. Thank you Ms Annie!

Mary, was very helpful and nice salesman

Great experience! Jenn was very helpful, easy to talk to, and made sure to get us the best deal on the set we wanted!

Ms. Annie was so AWESOME helping us pick out furniture! We will definitely be back!!!!

Jennifer was amazing! Very informative and helpful

Jennifer is Amazing. Super friendly very courteous totally a pleasure dealing with

Annie helped me at Ashley Furniture. She was such a great help!

Visited the Florence , Al store and Annie was so helpful!!

Mrs. Annie was very helpful to our family today - with our living room furniture purchase.

Annie was of great help today. She answered all of our questions and made sure my sister in law was completely satisfied with her purchase.

Mrs. Annie was great!!

Daniel was very helpful and personable. Good experience all around

Annie at this store gives excellent customer service. She made my shopping experience fun!

Mary Parrish did a wonderful job of helping us find the perfect sofa!

I had the very best experience with Jennifer, the manager. She was polite and well informed on the furniture. Would highly recommend this store.

Daniel was very helpful in assisting us with our purchase.Very helpful about the material of our furniture.Thanks Daniel ,I think we will be very satisfied with our purchase.

Excellent and efficient customer service! Will ask for Annie next time!

Miss Annie was very polite and helpful.

Jennifer helped us find exactly what we were looking for!!

Very nice and helpful.

Annie was such a help! She was able to answer all of my questions…and I had a lot.

Great experience. Mary was amazing! Super friendly & immediately knew exactly what I was looking for.

Annie covered all of the bases and helped us with everything we needed for our purchases.

Annie was very helpful!

Annie was very kind and knowledgeable.

Annie at Ashley furniture Florence, AL was extremely helpful and went above and beyond to help us get our dream sectional! Great Job, Annie!

My husband and I were looking for a new mattress and bed frame. Mary greeted us and answered all of our questions.

Great service and lots of options

Daniel was wonderful, great customer service, knowledgeable and respectful that we don’t buy furniture very often. This was a great experience

Jennifer and Annie were cheerfully helpful and attentive which made the process of selecting and purchasing our recliner so easy!

Great service and very easy process. They had exactly what we wanted and even with delivery the price was right.

MS ANNIE You Got the best sale lady who got my house LOOKING GOOD!!!

Annie was awesome! I would recommend her to my family and friends.

Annie was a great help. Very nice.

Annie was a great help.

Good service

Great place! People were very friendly. Helpful with our questions. Didn’t put pressure on us, we were very thankful. Excited about this new recliner!

Annie was very efficient and helpful. Very pleasant!!

Jennifer helped us she was very knowledgeable and helpful and let us take our time she didn’t pressure us or anything

Beyond thankful for Jennifer! She goes the extra mile for her customers, and ensures they are satisfied.

Jennifer is always a huge help ❤️❤️

Annie was very helpful and friendly. Thank so much for your assistance today!

Daniel and the Ashley staff were amazing when I came to their store. Thanks for a great experience.

Ms Annie is the best sell person

Daniel was very helpful and knowledgeable when it came to helping us find the perfect couch for our family

Annie at the Florence AL store is outstanding!!! Her customer service, presentation and closing the sale was awesome!

I Went To Get My Daughter The Bedroom Suit She Was Wanting & Ms Annie Helped Me With Everything From The Bedroom Suit All The Way To The Mattress & Box Spring With A Mattress Protector...I'll Definitely Will Be Back To Buy Again...

Annie was very kind and helpful while assisting me in choosing a sofa for my family room!

Daniel was knowledgeable and very helpful

I like this place

Stopped in just look around and get a feel for what we might be interested in purchasing. Jennifer was very personable and knowledgeable. We ended up buying a 3 piece living room set and a dining table and chair. Will definitely recommend

Awsome,friendly staff

Awesome person Jennifer Babrick. Wonderful person when I walked in and help me all the way with my new furniture. She was great !!!!

Ms Annie was the best. The world needs more like her.

I receive a very warm and spirited greeting from Annie. Annie was very eager to help and knew exactly where to direct me about my request. She escorted me to the location and answered my questions. She checked in during my stay but was not annoying. She also remembered me as I completed my shopping. Well done Annie!

Ms. Annie, our sales lady, was willing to work to get us what we needed and within our budget! She was extremely easy to work with and very accommodating to our needs. We are so thankful!

Jennifer was the best. Very very helpful

Very friendly and helpful. Great prices.

Mary was absolutely amazing! She helped us pick out the perfect mattress for our home. She also helped us with financing!!! The best experience ever!! We will be back next time!

Thanks Annie. Great service.

Mary kait was awesome

Mary Kate is one of the best employees that I’ve ever dealt with 10/10

Great service… thanks to Mary and Laketa…

Annie was lovely and incredibly helpful. So glad we stopped by! We were able to leave with a piece far better than we even anticipated.

Annie was great and so helpful with everything! Very sweet!!

Very helpful polite service 😁.

Ms. Annie was a wonderful salesperson! She was patient, informative, and quick to help us find and purchase exactly what we needed. Thank you! ❤️

We found the furniture we were looking for!

We had a nice experience. Daniel helped us with what we were looking for. He showed us several options. Asked several times if we had any questions. He wasn’t just hovering over us making us nervous or feel pressured(which the store we went to before Ashley did) but checked on us several times to see if we needed help or ask any questions. He was courteous, friendly and very respectful. Also, Terry who was at the desk doing some of the paperwork with our purchase was very nice, friendly and courteous. It was a nice pleasant experience. I would recommend and shop here again. The store was very nice and clean also.

Ms. Annie was very helpful with making the process of picking out and purchasing my furniture as easy as possible.

Awesome Store! Friendly salesmen. Daniel Is the best at his job. Thanks again for your help.

The staff at the Florence store was so knowledgeable and helpful. Daniel Bass helped me find exactly what I needed for the best price

Come see Daniel Bass for all your furniture needs he is amazing an will help you find what suits you best great customer service!

Went in and the salesperson Daniel was very nice and informative. Greeted us immediately with a smile and showed us around. Store was very clean and friendly staff, definitely will be returning.

The sales person Mary was very knowledgeable about the products and very friendly.

I was in the market for a new bedset, and Jennifer Babrick was very nice and thorough with getting me setup with a very appealing set.

Ashley‘s home furniture has the best furniture in town. I am so pleased with my new furniture. Daniel bass, at the location in Florence Alabama was wonderful!! He went above and beyond to help me pick out everything for my new house!!! Great place to get new furniture with amazing employees!!

I must say, this store has some of the most amazing and genuine employees. There is one employee in particular, his name is Daniel Bass, and Thank the Lord for this man. He is such a sweetheart and is very good at his job. He has a wonderful understanding of what someones needs are and is a terrific sales man as well..

Ms. Annie is great!

David did an awesome job!!

Annie was great and very sweet! Store was clean and well maintained. Lots of options and great prices.

Excellent service Very friendly & polite

Mary was wonderful!

Excellent service! Mary and Laketa were so helpful and made furniture shopping a breeze!

Annie was very pleasant and helpful

My husband & I have been looking for new living room furniture for months now. We went to 4-5 stores yesterday & just couldn’t find a fit for us. I got on Ashley’s website & was looking for a sectional that had both a chase (my requirement) & recliners built in (my husband’s requirement) along with plenty of seating. We found just that on the website. We were greeted by everyone there & we spoke to Jennifer who did an AMAZING job. She showed us options that would suit us & when I asked about the one that I found online which wasn’t on display in store she took us over to furniture that had a similar frame, fabric, & cushioning. We talked about our options & she was very thorough with the whole thing. She sold that couch & we gladly bought it! After everything was said & done I decided to go back & add an additional console (Jennifer was on lunch) & the team gladly stepped in & helped me with that add-on. I have already told my family about the positive experience & plan to tell more friends/family. We will be going back in the future. Go see Jennifer & the rest of the team at Ashley in Florence,AL!!

Ms Annie was professional and efficient

The store is very comfortable for browsing and Annie answered my questions professionally.

The sales person, Annie, was very friendly and extremely helpful. She made me feel and comfortable and not rushed. She made sure that I understood everything about the product and the delivery. This is the second time I have purchased from this store and both times have been effortless and very pleasant. I most definitely will make future furniture purchases at this store.

Tons of options and amazing deals

Best furniture store in Florence!

Great store and friendly staff!

We loved how Annie greeted us as soon as we walked through the door and was a great help while we were shopping!

This is the best store ever super clean and polite I would also like to give major credit to Laquita and Catherine Borden for there amazing work and sorry if I didn’t spell names right

Awesome place to shop

Whole staff was awesome. Came in looking for a couch set they didn’t have on the floor, but they helped me get ideas by showing something similar

Daniel was awesome and a great help throughout the whole process. Definitely will be back!!!

Great service…Knowledgeable and patient sales reps. Definitely recommend.

Excellent lady, wonderful with talking with us about a Purple mattress, which is a wonderful mattress!!!

Annie helped us find everything we needed, Terry was awesome with helping getting us set up with our finances and LaKeta was there to help everyone figure everything out to get us out the door. This crew is very awesome and extremely helpful in every way. Would highly recommend dealing with Ashley furniture in Florence

Mrs. Annie was extremely helpful and efficient in assisting us with our purchase. The entire process was handled within just a short time, and we love the sectional that we were shown!

Horrible experience with Ashley! They ordered my sectional placement wrong and it’s been over a month with little to no response on when or how they are going to change it. They have NOT communicated with me at all. I do not recommend purchasing from them. This is why you should shop local. I have definitely learned my lesson!! I will continue to push to get my couch fixed and hopefully some money back for all the hassle they have put me through!

Laketa is fantastic! She was so helpful in getting us pricing and the best deals possible!

Clean and Friendly Staff. Spoke to Annie

Annie was very helpful and knowledgeable. I enjoyed my experience with her. She checked in on us but didn’t hover. She gave us space to discuss then would check back. Best experience with a sales person.

Annie was happy to help as soon as we walked in the door! She was able to check delivery dates on the pieces we chose very quickly! We will ask for her anytime we shop there now!

It was a very nice experience. My daughter was shopping for a couch as well as a mattress. Miss Annie was very helpful and knowledgeable. She helped my daughter find her sleep fit for the mattress.

Jennifer and Mary were so helpful. Me and my fiancé couldn't have asked for a better experience, they were very attentive and very on top of things throughout the whole time.

Went to Ashelys at Florence, Daniel and Tarry did a great job. Helped me choose furniture and also tried to put good price into it. Would definitely recommend going there

Annie was great! Helped me decide on a mattress in no time!!

Daniel was a great help!

Daniel was very helpful with selecting a bed! He was very knowledgeable and answered all of our questions! We’re so excited to get our new Beauty Rest Black home!

Annie was so sweet to me and my son! Highly recommend

Came in the other day kevin was a great helped found me everything I was looking for!

Annie was great! Very helpful and friendly! Great selection!

Daniel was very helpful and was very kind . thank you daniel

Great experience working with Kevin Johnson on our new sofa!

I loved working with Kevin!! He was professional, fun, and cute if I’m being honest!!! Ashley you have a real asset with Kevin and he truly was amazing to work with!!

Kevin Johnson is THE best. If you want a good experience, use Kevin!!

My name may be Angel but the experience I had with Kevin Johnson while shopping for my home was absolutely heavenly!!! Don’t waste your time going anywhere else cause the crew at Ashley have you covered!! Thanks again Kevin!!

Had an absolutely great experience shopping at Ashley. Kevin Johnson took care of me beginning to end!! I will be back for all my home furnishings!!

I enjoyed working with Kevin Johnson for advice on my Ashley Sofa. It's electric. The price point was amazing, considering all the main seats recline. So helpful for disabled person. I recommend this for my fellow disabled veterans. Great Experience.

Kevin was super helpful and extremely kind and helped my wife and I find the perfect couch for our apartment!

I enjoyed my shopping experience today.Daniel really helped me.I would recommend shopping at Ashley’s Furniture to everyone especially with Daniel as sales person

Had the best experience at Ashley! Kevin and Daniel were so professional in helping me find the perfect pieces for my home. They made what can be a stressful experience fun! The best quality, you can't find anywhere else. Go see Big Shamrock & Little Clover for all your furnishing needs!!

Kevin was so helpful with picking out my new mattress. I enjoyed the comfort test with Big Shamrock lol. 10/10 would recommend!

Kevin at Ashley was super helpful and was able to answer all my questions without issue. It was a great experience!

Daniel was extremely helpful and made sure we had everything we needed before we left. He was friendly and did not try pressuring us in to extra purchases. Editing my review to say this was the absolute worst experience I’ve ever had with a company after leaving the store. They are so helpful when getting you to make a purchase but will not help you at all after. The delivery was a nightmare and one of my pieces is damaged. They are offering no assistance and customer service is a joke. They don’t seem to care or want to help at all. They might as well have told us to kick rocks. Highly recommend finding someone with better prices and better customer service because we regret going with this company.

Annie was awesome at helping us today. It was quick and painless picking out a new sofa set! I showed her one I saw online and even though they didn’t have that model in the showroom, she showed me one very similar that I liked even more. She provided great customer service to us! Can’t wait for our new set to be delivered!

We were greeted by Daniel immediately walking through the doors. He was helpful and the entire staff walked us through the purchase of our new bed. Highly recommend this location!

Miss Annie helped me it was painless

Easy purchase and friendly customer service

Do not go here. Prices are ridiculous and they will only come after you for your money purchase a five year warranty on ottoman it was delivered rip and they refused to replace it. I’m having to get lawyers involved to go around to make sure they actually do what they’re supposed to do. I will never purchase anything ever again from Ashley‘s furniture. They were only loan shark, and after only one thing, your money, and the furniture is not even that durable if you purchase here, you’re an idiot.

Annie was great! Will definitely be coming back !

Ms Annie greeted me promptly. Continued to check on me during my search for a dining set for my kitchen. Ms Annie was so nice & helpful to me.

Chris did an awesome job assisting us with purchasing a sofa and mattress!

Excellent customer service and support from Kevin Johnson at the Florence, AL location!

Shopping with Daniel at Ashley Furniture has been amazing!! Great customer service. He is patient and kind and answered all questions concerning the new additions to my home. Thank you!!

Mary was very knowledgeable and awesome. Thank you

Super friendly service and helped me get a great price my for new bed set! Daniel was terrific!

Mrs. Annie was so helpful!

The few times we have gone in, we have had the best experience. The salesperson is never pushy and always knows where to point us in the right direction. We even had a sleep study done and learned some great information. We will definitely be back.

I got two new pillows from Ashley Furniture Florence. They are amazing! Will recommend!!

Daniel helped me out he was amazing great salesman

Outstanding service. I actually regret not coming here first. Mary was absolutely phenomenal I don't think I'll be going to any other furniture store from here on out.

Mary was amazing. Great customer service.

The customer service I received at Ashley’s was awesome! I

Jennifer was amazing. She helped me find the best option and provided great service.

My experience here was amazing!!! I recently ordered a new mattress and the Better Than a Boxspring Foundation from Ashley Furniture Florence. My sleep has improved so much and it was so easy to set up. Thank you guys!!!

Daniel was great. Thanks Ashley Florence, AL

I walked into Ashley Furniture not realizing I was going to meet Three amazing guys: Daniel, Terry and Kevin. They were very helpful, patience and kind to me. These guys are doing an awesome job. Keep up the good work guys!!! I tip my hat to the three of you!!!

We came in just looking around for a new sectional and ended up leaving with a new bed! Kevin Johnson was such a tremendous help with everything! He was very quick to answer all of our many questions and made the whole process quick and easy. Thank you Kevin for all your hard work!

Annie was very kind and helpful.

Jennifer helped us with everything we needed.. excellent service!

Jennifer was awesome!

Sales lady Jennifer was a great help she contacted us when bed we was getting got discontinued she went above and beyond to help us get another one. Great lady very helpful.

Everyone has been so professional and friendly when I was in the process of ordering my furniture. Fast and easy delivery!

I ordered my bedroom suite from them recently. Everyone was so nice and professional.

Kevin Johnson Kevin Johnson Kevin johnson...thee Kevin made me buy more furniture for my home than I even knew I wanted and I couldn't be more grateful. His knowledge was unparalleled and the experience was more than I ever thought it could be. I had no idea how the leather would conform to my body. W h o knew I needed electric recliners. Kevin...that's who

Picked up a mattress from here, Kevin Johnson helped us out! Going to check out some bedroom suits next time!

I enjoyed working with Kevin Johnson and we love our new furniture! Thanks!

Kevin was absolutely great! He helped me consider a lot of different options, and walked me through all of my what if questions. I also appreciated him going above and beyond to help me find a green couch which I know isn’t super common!

I had a great time working with Kevin Johnson picking out my new living room furniture!! A++++

Miss Annie did a great job explaining and financing our purchase of a bed frame and mattress. Friendly and professional service.

We came here on a whim after being dissatisfied with other furniture stores and im so glad we did. Daniel and Kevin were both incredible with helping us get exactly what we needed for our new apartment at a really good price and rate. They made the process so easy and helped us find a complete solution for our space beyond what we came for. We will absolutely be back in the future and cannot recommend this store enough.

Purchased a Beautyrest Black mattress set with adjustable base for a great sale price. Kevin and Daniel at the Florence, AL store were awesome to work with.

The personnel at the Florence, AL Ashley store has been a pleasure to deal with on my sofa. Kevin Johnson listened to all my questions and responded correctly and politely. I will definitely use and refer this store to friends.

Kevin Johnson at the Florence, Alabama location was very helpful.

Annie was very pleasant in helping me out.

Great experience at Ashley.Annie was a big help and answered all my questions plus added unknown features I didn't know about.

Thanks so much for having such wonderful associates Ashley!!! Had an awesome time working with Kevin J on selecting my new mattress!!! We worked together to pick the perfect firmness and cooling features for me along with an awesome adjustable base!! Make sure to get Comfort tested with Kevin as well cause he takes awkward sitituation and makes it fun and inviting and is easy to work with!!! A++++

Kevin Johnson was great helping us pick out our furniture today!

Kevin Johnson was great!!

Kevin was amazing at walking us through the store and giving us all the details on the pieces we were interested in. We have waited years for new furniture and we're allowed to take our time, test everything out, and he helped us make the best investment possible. Definitely seek him out if you need guidance and convenient process.

Thanks so much Ashley for having such great employees! I had the pleasure of dealing with Kevin Johnson!! He helped me find exactly what I needed for my home!! Kevin was phenomenal and professional as well!! 10/10 Highly recommend working with Kevin.

Kevin Johnson is absolutely fantastic very knowledgeable and highly qualified to help with everything we needed!!

Absolutely amazing service from start to finish. Walked in and immediately found what I had been searching for. Their show room is spectacular! I would highly recommend shopping here for quality home furnishings and decor.

Ashley Furniture Florence. Keep doing what you’re doing. The environment was welcoming and the staff is amazing. I had the pleasure of working with Kevin Johnson and let me just say, he’s an awesome asset to the company! He was very knowledgeable, and great to work with! You rock Kevin! Thanks for your dedication to your job! People like you make it easy for customers like me, to continue to shop with Ashley Furniture!

Good experience. Plenty of information to make a choice.

Very good salesman and friendly good job. I really enjoyed my visit to Ashley and working with Kevin Johnson!!

Jessica was helpful, and accommodating !

The furniture store has the best selection in the Quad Cities. The manager, Laketa Johnson is professional and courteous. Miss Annie and Jennifer are extremely knowledgable and friendly. The whole team takes get care of their customers.

I went in to Florence Ashley furniture and Jennifer and Mary did an amazing job helping me pick out my daughters new bedroom sets. As a dad of 2 girls I’m a man with no idea what to get 2 girls and with the help of these 2 woman my daughters both have a beautiful new bedroom set they love. I highly recommend Ashley in Florence.

Annie at the Florence store was great. She was very helpful & thorough. Will definitely shop with them again for furniture needs.

Kevin was very helpful in my choice making.Thank you Kevin

My experience with Ashley Florence Store was very pleasant. Kevin Johnson was very helpful and answered all of my questions. The atmosphere was accepting and friendly. I look forward to the arrival of my new furniture.

These guys are the greatest

Jennifer & Laketa were the most helpful and nicest people to help us. They made our experience absolutely fantastic and we couldn’t have asked for better people to help us.

Kevin was a great help personally and I enjoyed working with him while shopping for my new bedroom set and he made it super easy and fun what more can I say he's a great guy

It was a pleasure working with Kevin Johnson. We are very happy with our purchase and the attentiveness of kevin. He made us feel like we were the only ones in the store even though it was pretty busy that day. Our furniture has been delivered on time as promised and we highly recommend him as a salesman. He was knowledgeable but not pushy at all. 5 stars all day!! Thanks Kevin!

I came into the Florence store she is sweet and takes time for her customers and listens to my questions.

I went to the Florence store and Jennifer was A great help and answer all my questions.

Enjoyed my visit to Ashley. Kevin Johnson helped me with my purchase. Was an easy transaction.

Had a great experience with Kevin Johnson while purchasing my new sofa

I write to you from tear-stained eyes as I recount the final burial of my beloved love seat. Through thick and thin, this faded and chipping black leather loveseat had given me a place to rest my weary bones for well over a decade. Sure, the cushions were in a sad state and the myriad strands of duct tape hiding all the gashes stuck to my posterior sometimes, but I loved that seat. Through one marriage and multiple breakups that two-seater had made it. But now that I'm a (youngish) bachelor on the prowl, it was time to finally upgrade my space. So out went my beloved loveseat. But how do you replace something that might be considered a personal heirloom? I found my way to Ashley Furniture in Florence and set about wandering listlessly between the rows of furniture, no clear vision in my mind as to what exactly I wanted. That was when I got the call that would change everything. It wad the big guy, Kevin J. He asked if there was anything he could help me with, and practically sobbing I told him about the recent loss of my sweet loveseat. The big man walked me through my stages of grief and helped me pick out a new sofa and loveseat combination. He not only answered all my couch-related questions, he sealed the deal right then and there. The financing even hurt less than my divorce. So here's to you Kevin J and Ashley Furniture. Cheers.

Thanks so much Ashley for having such great employees!! I had the pleasure of dealing with one of them named Kevin Johnson!! Helped me pick out and entertainment stand and it fits perfect in my home!! Shipping time was phenomenal and professional as well!! 10/10 Highly recommend working with Kevin and Ashley Homestore

Thanks so much Kevin Johnson for helping with my new mattress!! It rocks! Anyone looking for an awesome person to deal with ask for Kevin Johnson!!!

Great and friendly service, found exactly what we were looking for

I worked with Daniel today. He was very kind and knowledgeable. He was able to help me get everything I needed and for the best price. I will definitely be back to do business again.

Jennifer was an awesome salesperson very knowledgeable about the furniture easy process in and out

Kevin Johnson was awesome! Thanks for the help!

Kevin Johnson was super helpful. Definitely my dude!

Kevin Johnson. That's all you need to know

I came into Ashley looking for a new bedroom set and was helped by an awesome sales rep named Kevin. I showed him what I saw online, and he quickly took me to it in store to make sure it was what I wanted. After a few quick questions I was certain I had made the right choice with the johnelle set. He also sold me some awesome lamps to put on the nightstands I had ordered ( Kevin says to always make sure you order 2 night stands so both sides of your bedroom are symmetrical and each person on the bed has their own space for their items)!!! Super easy and I was in and out in under 30 minutes!!! Woah Ashley y’all are epic!!! Love Ashley home store of Florence!!

Kevin Johnson was fantastic to deal with. His customer service skills were top notch!! He was kind, trusting, and he picked out the right mattress for me. Everything went smoothly! Kudos!

Was looking for some decent couchs around town, came in and worked with Kevin Johnson on getting a sectional. It has worked out great and was a great deal. Thanks so much for a great experience, I'll be back for sure!

I had a wonderful experience on my visit to Ashley … The salesman Kevin was so helpful he knew everything that I had asked questions about . The sofa I was referring to was not what I had in mind but after he showed me how to operate it properly I couldn’t leave without it . Now my new sofa holds my drinks , massages my back , and holds my remote while i recline and sleep . Thx Kevin Johnson for all your help…

Kevin Johnson was wonderful helping us with our furniture needs! Highly recommend!

I really enjoyed working with Kevin J. His help finding the perfect bedroom suite to match my home decor was impeccable! 10 out of 10, would recommend!

Love my new power sofa and love seat. Kevin Johnson is definitely who I recommend to use at this store!!!!

I've had some bad experiences with furniture salesman and Kevin was a breath of fresh air. He didn't push he was quick to answer questions and I'm glad I bought from him. I can't explain how pleased I am with this furniture set. 10/10

Thanks Kevin so much for your help finding just what I was looking for. Appreciate your knowledge and friendliness A+

This place is awesome!!! I worked with Kevin Johnson and got my order delivered to my home today!! Everything arrived in perfect condition and on schedule for the timeline I was given! I highly recommend using Ashley furniture for all needs to make your house a home and I recommend asking for Kevin Johnson he knows his stuff and is so pleasurable to work with!!! A+++

Miss Annie was great! She was very helpful & professional!

Everyone was really really nice and very helpful.

They have all been very helpful and helped me get the best price possible! Mrs Annie Kevin Johnson, Mary Parrish

Worked with Kevin Johnson and Daniel Bass at the Florence location. These guys were very helpful to me. Answering all my questions and made purchasing easy.

Kevin J. Went above and beyond to find me the perfect kitchen table and chairs!!! Highly recommended Kevin and his team

Kevin J was a so easy to work with, he helped me select the perfect living room suit.

Kevin was hilarious! Great service and rapport! Definitely buying from him when I come back next month!

Kevin was awesome!!! Such a great experience!!! I can’t wait to go back and buy the bedroom suite he showed us!!!!

I came in to browse for new living room furniture and Kevin was such a huge help. Outstanding customer service and I will be referring friends and family to Ashley’s!

Kevin Johnson was very helpful as I was looking for new furniture. He is very nice and professional. I will definitely back.

Enjoy my experience with Kevin johnson

Jennifer is AMAZING. We have looked for literally 4 months to find our living room and kitchen table. She took the time to show us different options and worked with us to find exactly what we wanted. Highly recommend stopping in to see her.

Daniel was a great help!! Thank you so much for everything!!!

Great shopping experience today and look forward to returning. Thank you to Annie for all your assistance.

Kevin helped me find multiple beds for me and my 2 kids. He also found us a nice leather couch! Would recommend to anybody trying to find quality furniture.

Kevin j helped me out so much finding furniture. I couldn't find it online but he helped me find it in person! Great communication skills.

Kevin J is the macdaddy on mattress sales! Very helpful and knows his stuff. Felt like I was sleeping on clouds even before I had my bed in my possession. Dude is AWESOME! Guided me to get what I needed not what needed to be sold. Solid salesman who is trustworthy with no BS!!!

I was looking at a tv stand and Kevin j help me very much

Kevin J. was very helpful and made our buying process very easy and quick. Jennifer was also very informative and helpful.

Kevin is awesome! Super helpful and has a great personality. If you're looking for furniture stop in and see Kevin!

Great Store Loved Decor and Staging of the Furniture and Accessories. Ms. Annie was Welcoming and Very Helpful.

Kevin Johnson was so helpful and nice. Definitely only buying a couch from him. 10/10 service.

Stopped in today to look at sectionals that included power recline options. I work hard and try to enjoy my time in the evenings in my recliner with my dog Ace. He is an American Bulldog so we need the room for us all to be comfortable. I was met at the door by a gentleman named Kevin who showed me all the options that were on the showroom floor. Then he went a step further and showed me a few pieces that could be ordered online as well. I have to be honest I was a little surprised by the prices as I haven't shopped for furniture in nearly 10 years. However Kevin took the time to explain the value of Ashley products and the features and aftercare that were available for my furniture thru their platinum plus protection plan that could be added to my purchase to further protect my purchase for up to five years after getting it delivered to my home!! I need a few more days to make a decision but Kevin wasn't pushy at all he actually gave me an invite to one of his private events coming up May 17th to see If he can offer any further options to the purchase to make me a satisfied buyer!! Thank you so much for giving me time to think and I will for sure be back to deal with Kevin and Ashley Homestore of Florence !!

Thank you Ashley for your awesome sales rep!!! I believe his name was Kevin Johnson!! I went in looking for a bedroom set and possible mattress. I was undecided but after talking with Kevin, he had me down to 2 awesome choices the realyn and the havalance sets!! They are so beautiful and while I was trying to decide Kevin took time to give me a comfort test and I could not believe there was a wrong way to choose a bed. He took time to show me the importance of the proper pillow for my mattress!! Though I was unsure about making a large purchase Kevin took time to help me look at finance options to get me a low monthly payment that I can afford!!! I will be back next week for an appointment I have scheduled with Kevin to make my final decision !!!! 10/10 I highly recommend working with Kevin to anyone shopping for new furniture!!!

Awesome staff and awesome deals ! Very happy and excited for my new living room set 💛

last saturday came in looking for sofa tables. Kevin Johnson was helping me out to make a decision, treated me very well and was very positive and respectful. Basically treated me like gold! Will be back for business with him with my furniture needs!

Kevin Johnson was very helpful for me last Saturday. I've been looking for a table for my living room, and helped me find some options. Not pushy in anyway at all. Very helpful and patient. Everything someone wants from customer service.

I went to the Florence store looking for a new bedroom suite and had the pleasure of working with Kevin Johnson. He was knowledgeable of the products. He easily answered my questions. He truly was beyond helpful as I was trying to find the best price available. He also did an excellent job of explaining the options for financing. I will definitely return to the store to work with him.

Stoped by to shop around for furniture was helped by an employee kevin johnson he was very helpful he knew his stuff he needs a raise i was amazed that he wasnt a manager he needs a raise or a promotion the help i had was excllent by him very kind so know whenever i need something ill stop by their thanx kevin for givin me the advice for the furniture i needed

We had a great experience!!!

Daniel did an awesome job helping us and getting exactly what we needed and at the price we needed! Highly recommend him!

Kevin was amazing. Helped me find a mattress that doesn't hurt my back.

Daniel was really helpful with our order and answered all our questions we had we had a great experience

Daniel was a huge help. We actually came back twice and he was very helpful both times. He got us some really great deals and we can’t wait to work with him again!

Came in the other day looking at at living room sets and Kevin greeted me right away answered every question I had and was very professional will be back very soon 5 stars

Everyone I have worked with are so patient and helpful. I am a challenge with all my health issues so that means a lot. This day it was Ms. Annie. Also thanks so much for having nice wheel chair available.

Annie greeted my husband and I at the door. She is a great salesperson! She is very helpful and is not pushy. She made our experience at Ashley enjoyable. I highly recommend asking for Annie!!!

I was scheduled to see pieces with Kevin. He was very happy to show me anything and he took his time and stayed with me through the whole process

Loved the help and personality

Mary was very helpful with our selection and purchase of our new living room furniture.

Thank you Ashley in Florence for helping us get a new bed frame and bed! We appreciate y’all! Big shout out to Tina and Jennifer for great Customer service!

I went in a couple weeks back but have finally had a moment to write a review that this store deserves. I was greeted at the door by a lady named Mary who was very sweet and worked directly with me to find living room furniture for my home. After a few questions she had me looking in the right direction and was very professional and courteous the entire time. She offered me a plan that would protect my furniture and made sure to tell me about the sales they had going on. While I was unable to commit that day I will be back and I thank thier entire team for their time and professionalism Way to go Ashley your employees rock!!

Annie was amazing and so sweet! She was so nice, answered all my questions and went into great detail to make sure I got the items I wanted.

I absolutely love the people who work here! I have just started but I can tell that this is a place that I want to have a long time career in! It’s such a homey environment with people who care and are as nice as can be! Come see us today so I can show you A-1 customer service!

Amazing customer service! The sales manager, Jennifer, handled everything when purchasing our new sofa and was so friendly!

Amazing place with wonderful people to work with and amazing furniture can't wait to put it in our new home . Thanks Ashley Furniture. Also Brendan Williamson for being so helpful but not being pushy. And being so kind easy to work with .Manager was so helpful also . Florence store is the place to go.

Mary did a great job of helping find exactly what we were looking for today for our new home!

She is the best

Jennifer was wonderful and so helpful! Highly recommend.

Tina Skepper was our sales rep at the Florence, AL store. She was very knowledgeable and friendly!!

I worked with Sales Manager Jennifer at the Florence, AL store. She is very knowledgeable and customer - focused. She made suggestions and offered solutions. Thank you, Jennifer.

I worked with Jennifer to find multiple pieces of furniture. She was very knowledgeable and easy to work with. She did a great job and would recommend this store and her to anyone looking for furniture.

My experience was amazing! Thanks to Mrs Annie!!

Brendan was amazing. Helpful, not pushy and polite young man....

Great experience! First time couch buyers and we were treated very well by Brendan and the staff members.

Annie, did a fantastic job!!!

This was our first going to a Ashley store. We was greeted by Jennifer and she was amazing she helped with all of our questions and made the process so easy will highly recommend for everyone shop here.

Tina and Annie were Great sales persons

Super nice and super helpful!

Very helpful experience with Jennifer

My shopping experience at Ashley Furniture was wonderful. The showroom floor was well organized which made shopping easy. The sales associate that helped us was knowledgeable and answered all of our questions. I am more than pleased and will definitely shop there again.

Great service from Tina!

I love working for Ashley. We have a wonderful team that excels in great customer service. The products here are high quality and the atmosphere here is magnificent.

Hands down the best furniture store ever. Everyone was so polite and friendly. Management was awesome! I would definitely recommend this store. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Love the furniture we purchased!! Staff are awesome and very helpful! Highly recommend!

Every time I go to the store, the service is great! Highly recommend 👍🏾

Jennifer was the best! Very helpful and polite. Will be buying from here again in the future!

Tyler was very helpful in selecting our mattresses. We had a great experience and found what we needed. I would highly recommend.

Annie was absolutely wonderful during my first visit to Ashley! She even helped me pick our the perfect tables for my new apartment. She is such a blessing to me and my family. I can’t wait to shop with her again!

My husband and I shopped this evening for living room furniture. This store has a great selection of beautiful sets. Tyler was so helpful and very friendly and informative, answering any questions we had. We never felt pressured or hassled.

would’ve left a 0 start. sent me hot garbage. and tried to overcharge me 700$ over retail price and said sorry. that was the online listing. when i finally got my products after they allegedly told me it would be 3-5 month wait time. they sent me missing parts. damaged wood. unclear instructions. never again.

Ms Annie was a godsend and she helped me pick out some beautiful furniture. I recently lost my husband and was having a hard time with decisions so she came through for me. She took the time and slowly showed me my options to made sure I understood everything. I didn’t feel rushed and I now have a beautiful living room suite.

Tyler Hunt was so helpful and courteous.

Annie was amazing. Extremely helpful and polite. Recommend to everyone

Tyler Hunt was very helpful and professional assisting us with our purchase from the Florence, AL location.

Had a great experience with Ms. Annie and Jennifer at the Florence Alabama location. They walked us through everything and answered all our questions. At the end of our experience we made our first Ashley Furniture purchase.

Annie and Tyler were great!

Jennifer, the sales manager, was a great help and very friendly helping us pick out a bedroom suite. Felt very easy.

Mrs. Tina helped us and was great!!

Tina was great and very patient. Great store and beautiful furniture!

This is my second purchase with Ms Annie at Ashley furniture. I absolutely love her and our furniture. All the associates are super knowledgeable and very friendly. I highly recommend to come here to purchase any furniture you need.

We went to Ashley's on 12/27/22 and was helped by Tyler. He did an excellent job helping us out with information and financing. He knew everything in the store thoroughly and made sure to give us accurate pricing for everything. He made furniture shopping so easy!

Heidi

Ms Heidi is a nice person and this place is amazing

Annie was very friendly and helpful. She helped me find the perfect furniture for my house!

We had a wonderful shopping experience with Ms. Annie and the staff at our Ashley store! They were great to work with.

Heidi help me out and she is really nice and respectful thanks Heidi. Thanks so much for being awesome

Heidi was such a huge help! She was very sweet and knowledgeable about the everything! Super helpful. Very impressed with the customer service!

We worked with Tyler Hunt on getting our bedroom suite. I feel like he went above and beyond for us! He answered every question we had about the Purple mattress and was so very kind! We also got a wonderful deal!

Tina is the best! She takes care of her customers and helps get the best deal! ~ Tim’s Girlfriend lol

Mrs Annie TracenRider was very very helpful and she was there for our needs. She said I want to let you all know I our here for you and I will let you all look on your own and just let me know if I can help you. I appreciate that very much. Thanks

Mrs. Annie Tracenrider was amazing! She was very knowledgeable about the patio furniture, she was patient and very sweet! She made the shopping experience a joy!

Annie at the Florence, AL store did a really good job selling us a bedroom suite. The people at the desk at checkout are super nice!

Annie was so helpful!

Ms. Annie was fantastic! She was not overbearing but answered any and all questions I had!!!

Tyler H. From the Florence, Alabama store was wonderful. The delivery guys were very personable and professional. My only complaint is that it took 3 months to get our furniture. (The store did say it would take 2-3 months)

Ask for Heidi! She was a great help and answered all of our questions as new buyers!

Heidi definitely was the sweetest help. She answered all of our questions !!

Heidi is amazing. Patient and helpful. Thank you for helping my family with all their furniture needs

EXCELLENT customer service! The store is clean and the staff are very helpful!

Tyler was very helpful and easy to work with! We definitely will be using Ashley in the future!

The staff at this store is amazing! Great customer service and great attitudes!! Brendan is honest and will work for you. Can’t recommend this group or store enough!

Annie was very helpfully and found what we needed very easily.

Tyler was very helpful and made our purchasing experience very easy.

Great service. Friendly and professional staff. Thank you.

Sales woman ignored me while talking to my sister

Tina Louise Skipper and Jennifer Babrick are awesome!!! I won't be buying from anyone else but these two sweet ladies!!

Jennifer has been excellent to work with!! Great sales manager. Go see her for your one stop shop on all of your furniture needs. Highly recommend!

Brendan Williamson was great! Need more people like him in retail sales in this world!

Miss Tina Skipper and the Ashley crew were absolutely amazing informative kind and super easy to work with .

Great customer service! Easy to work with and we got exactly what we need.

They have very nice furniture but sales people are very pushy

Service was excellent. Friendly and quick people. Very helpful. Thanks very much.

Great experience purchasing! Osh and Jennifer went above and beyond for us helping us find what we wanted and making us a good deal! Was a very pleasant time and highly recommend!

The staff go above and beyond for customers. They are extremely helpful, attentive, and caring. Customer service is excellent. Jennifer and Annie are the best.

Miss Annie was absolutely amazing!! Her help was unmatched!! Thank you so much!!

Staff was wonderful!!! Ms. Annie especially!

Absolute great service with Tyler and Brandon. They were very helpful in every way will absolutely be back.

We were greeted warmly, treated like customers, not harassed but patiently helped when we had questions and were given expert advice on choosing the right pieces for our living room.

Laketa Johnson, Jennifer, and Annie were awesome! So customer friendly, attentive, and professional. Great job!

Brenden was the first person we met when we got into the store. He was very personable and professional. Brenden made sure he knew what we were looking for, where to look, and that he would make sure we got the best deal possible. All while giving us time to ourselves to browse the store. Jennifer was amazing at her job as well. She helped finalize our purchase, informing us on everything we needed to know and made sure we were taken care of. They even helped us after the fact when we had already gotten home to make some corrections to our order via phone and email! Overall was an awesome experience and would highly recommend!

Had a great experience with Tyler.

Great customer service, Tina Louise Skipper was very knowledgeable and took extra time to make sure we understood everything and got the best deal.

We had a amazing experience shopping for a new bedroom suit!! Tyler was our sales representative and he helped us understand the importance of a good nights sleep!! Thank you for the help and the many nights of great sleep ahead with our new bed and pillows!!!!

Great customer service

Keta was so helpful! She made it so much easier for me to purchase the couch I wanted!

Tyler Hunt at the Florence Store was super nice and helped me with what I was looking for. He was very informational with the items I had questions about. I will definitely shop at Ashley Furniture again in the future.

Annie and Laketa did great helping with budget and finding what we really wanted for our new house! I recommend working and buying from them!

I worked with Laketa at this store and she was awesome! She was very knowledgeable on the set I wanted. The distressed wood and upholstery combination is amazing. Can’t wait to set it all up!

Brendan was very kind, knowledgeable, and helpful. If you are looking for great service I highly recommend you ask for him to help you!

Miss Annie and the managers at Ashley Homestore in Florence are fantastic! They are helpful, nice, and never pushy!

HORRIBLE Went to store, found a lamp I liked, three were on display on April 14th. I was told I couldn’t take one of those. After almost four months, numerous texts with “looking in to it” responses, I reached out again and they said the order has been canceled and I did not receive a refund! The salesperson told me to contact customer care and have a nice day. I’d give a zero star review if I could. Going to store to demand a credit on my credit card and an apology.

Ms. Annie was absolutely wonderful to work with and so very patient with us as we spent quite a while trying to make our decision.

We were greeted by Tyler at the entrance and he gave us so much information and helped us pick out our pieces! His sales manager Jennifer was the absolute sweetest too! She helped us get everything we wanted at a reasonable price, and was so easy to talk to! We loved our experience there, and we look forward to working with them more in the future!

Love this place very welcoming took time with us good with grand babies unlike the other place I stop Sabrina’s furniture in Alabama won’t be back there . Lakota and Tina was wonderful did everything we ask we will be back all company’s need someone working at there place like this. And by the way I bought alot.

Never received items

Stopped by Florence store to check on color/material of a sofa seen online. Annie and Jennifer were very helpful and accommodating. Ended up ordering. Very pleased and awaiting arrival.

Tyler H. Is the best! He listened to carefully to what I was looking for and then showed me every option and detail. He was very polite and patient and informative. My husband and I will look for him when we need more items for our home. The furniture is well made and beautiful!

This is the place to go for all your mattress and furniture needs. The competent staff will assist you through the entire process and make it as easy as possible on you.

Awesome store Manager Laketa will ensure you have a great shopping experience!

Annie was fantastic! Got us a great deal on exactly what we were looking for, be sure to visit during this holiday weekend and ask for her!

Brandie was a wonderful sales person. She is very knowledgeable about all the products we asked her about.

Everyone in the Florence Ashley HomeStore is wonderful to work with! They have a very knowledgeable staff. I highly recommend this store whether you’re looking for a single item or a whole house of furniture. They have a great selection of items to choose from including mattresses!

I am an RSA at this location and I have thoroughly enjoyed working here. I’m able to meet tons of new people and hear many different stories. I work with an amazing team and working around furniture makes for a comfortable job.

First of all, no complaints at all with employees working in the store. They were very friendly and helpful, I would give them 5 stars. My problem is with delivery; a total nightmare. First delivery, I had to arrange to be off work during the "time window" which was sometime in the afternoon. I was supposed to have received a call 30 min. before the delivery (they did not). Delivery came about 10:00 in the morning (lucky for me I was home sick instead of being at work that day). 2nd delivery I had to jump through hoops to even get it scheduled; I finally arranged for it to be delivered to my job since I couldn't be home during part of the "delivery window" which was from 3:30 PM to 6:30 PM. I received a text that morning with a link to track my delivery (a joke) and the time range. Once again, item was delivered 4 hours early (postponed my lunch hour in order to be there when it arrived). Took it home, got ready to assemble, parts are missing. Called Ashley today, was told that parts would have to be ordered and would take a week. I told them to forget it, I would just go to hardware store and buy the needed screws and bolts. I was told that if I did this, it would void my warranty. I asked if I could get a refund for the price of the missing parts, and of course they wanted me to call another department. So I just gave up. Will never buy from them again.

The manager here is the most unprofessional manager I have come across. Hopefully you don't need to speak with her because she refuses to take your call or call you back. They are running a shady business here, folks. I do not recommend.

Don’t trust these people. Pay attention and you’ll see they are constantly trying to mislead you

We decided on a new sectional and everyone there was so nice! Keta went above and beyond to find my sectional in stock so we wouldn't have to wait. I highly recommend this store and special thanks given to Keta.

(Translated by Google) The butler is a liar is not professional. Domas is interested in selling (Original) La mayordoma es una mentirosa no es profesional. Domas le interesa vender

A little scary......nice people nut not sure....waiting for 2 chairs

(New/Latest review) Well, round 2 was just as bad and I guess we are the only ones who have a rough experience here. We popped in to take a look at a few things- decided to make a purchase - a sofa table looking thing that unfolds to extend to a small table, a gray lift-top coffee table, and a rug for the living room. Rachel was helping us. The rug had a tag on it for $279 but we asked if there was a bigger size. Rachel looked it up and said it comes in an 8x10 for $289….$10 more….said we would also get a good deal on the other pieces. It felt like buying a car with how long it was taking. In the meantime Rachel gave us a flyer and asked for me to add a 5-star review for her…. But it was pulling up our previous review below, so I decided to wait and see how it played out…. We already have a credit card from Ashley’s and it took forever to find and apply to the order for some reason. The larger rug size that was $10 more was now $400 something….and all in all those 3 pieces came out roughly at $2,100, and we were there forever. We got home and my husband looks up these exact things online, and he could get the same items for $1600. He went back to the store and told them about it and canceled that order- they didn’t even try to offer any explanation or push back on cancelling, just did it…what does that tell you? So all I’m saying is just do your homework. The workers are polite and helpful, but not looking out for the best deal for YOU! (Previous/First review) We have yet to receive our furniture that was purchased on 11/13/21. I won’t bored you with the details but in a nutshell I will not be doing business with this joke of a company. They are great in never assuming any responsibility but instead blame everything and everyone for not delivering our furniture. Stay away.

Annie and Mia were fantastic! They were able to get us exactly what we wanted and were such a pleasure to work with! I highly recommend them for your furniture needs.

FLORENCE, AL....... Ms. Annie scored a 10. She is the absolute best.

Would give negative ⭐'s if possible

(Read the original post below for the backstory) 2/2/2022 UPDATE: The saga continues!!! The last piece of furniture was scheduled to arrive around the late January timeframe and this was agreed to at the time of purchase. No one ever contacted us so we decided to inquire about the status. Upon calling the store we were informed that it was, indeed, at the warehouse and the reason why we were never contacted is because the sales person we dealt with nearly 3 MONTHS AGO is no longer employed there (good for him!!). Complete disorganization is the only explanation as to why they can’t even keep track of fully paid for orders. It’s absurd and completely negligent. Last week they scheduled delivery for tomorrow (2/3) and said someone would call to arrange a timeframe. No call came. My mother reached out today to do their job and was told she was never added to the schedule. The EXACT same thing that happened back in November. Shocking, I know… This experience isn’t unique whatsoever and it’s no wonder that there are multiple social media groups dedicated to complaints against Ashley Furniture HomeStore with THOUSANDS of members. Go ahead and search for them! Do yourself a favor and DO NOT shop with Ashley Furniture HomeStore. Learn from the mistakes of others and you will be thankful. Original Post from 11/2021: Do NOT waste your time. My mother purchased a bedroom set here that was in stock in their warehouse since the original buyer canceled the order. She scheduled the delivery day and was instructed to move any furniture, etc for delivery. She confirmed the delivery twice in the last week and was told everything was on schedule and they’d be in contact to arrange the time. They never contacted her and when she inquired yesterday ago they said it was never tagged and the furniture was in Birmingham so they weren’t going to be able to deliver it. The ONLY reason she agreed to purchase it was because it was in stock at the warehouse and now the store is telling her it may be 4-6 months!!! They did not hesitate to take $4000 and arguably had no intention to follow through on the promises they made. Absolute scam. Find a different furniture store.

Love this place 🥰💗

Cost is too high,

The worst products and customer service I've ever seen in my life. Using Covid as an excuse 6 months out for their exclusive furniture. When some was sent it looked like it was thrown off the truck. 6 months..... 6. Freaking. Months. No one calls, no one updates you. Not to mention the nightstands I bought had missing hardware. Did I get those sent to me when I called numerous times about it? Nope. Don't buy from this company.

Annie @ the Florence, AL store was amazing! It was our first time visiting this store and Annie made our first purchase easy and stress-free!

I’ve waited 20 weeks for my furniture. I received a partial shipment at 14 weeks. They have consistently lied to me about the delivery of the rest. Never will purchase from them again.

Nice selection.

Would not do business with this company EVER again. Unless you like to be lied to multiple times and sent in multiple directions for an order I wouldn’t consider them. We have spent a chunk of money here and cannot seem to get our order. They would like to go ahead and deliver our mattress but cannot give us a definitive date for our bed. Um, what good is a $4000 mattress with no bed?! Did I mention our bed was “in stock” the day we bought it and we were told we would only be waiting on our mattress? I’ve tried calling and asking for managers and continue to be told they will call back, and I have yet to receive one call. I’ve even asked for “higher up managers” and was told today they couldn’t give out their information.. I asked if I could leave my info for them and was told that they won’t reach out. This business is a JOKE. Read the reviews.. apparently we are not the only ones experiencing problems.

I was very pleased with Jennifer on the purchase in Florence AL. The delivery on the other hand, terrible. It is 5:40pm and I am still waiting for furniture to be delivered. It went from 4:30 to 5:20 to 6pm. I have not heard from the delivery service. I got this information from calling the store. I have yet to hear from the delivery people. This is very unprofessional and unacceptable!!! I have canceled my entire day for furniture that may never make it to my home!!!!!!! Update: Furniture arrived at 6:30. The couch and chair had rips!!!

Melanie was great helped us with all our questions and information on everything go see Melanie asap

Baught new bedroom suite and dinning room chairs also new mattress and boxx springs. very exceptional staff and furniture if ever there ask for Jennifer to help you she's knowledgeable and a sweet and a atentative associate!

My wife and I came in and bought a new couch and recliner. The salesman, Branden was amazing. He was very knowledgeable and never left our side. Their management team treated us like they have known us forever. Other places we visited, we didn’t get this treatment. If you are into sales and you want to know how to exceed in your profession, come here and meet the people at Ashley furniture. Thank you for treating us with respect. We will definitely be buying here again.

We had a great experience with Jennifer Babrick at the Ashley Homestore in Florence, Alabama today. She was very helpful, friendly, and gave us several options to find the perfect mattress. We will definitely purchase from her again in the future. She made it a great shopping experience!

Branden Griffis is amazing! He helped us so much! My husband works late so we showed up 30 minutes before closing and he was amazing and did not try to rush us and took the time to let us pick exactly what we wanted. He also took the time to help us find the best deals in our price range.