Ashley Store
Open today: 10:00 AM - 07:00 PM
The Ashley Store in Fultondale, AL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
The Ashley Store in Fultondale, AL is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Stearns & Foster and PURPLE—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
keagan bagsby in fultondale was great!
Angela was very helpful. Thank you for showing me around. I will definitely be back.
It was clean the staff was super friendly and helpful very professional most importantly honest and special thanks to Cole at the fultondale location he was very nice and helpful we can't wait to go back to purchase a new bed Thank you staff and special thanks to Cole ❤️❤️
Britney was super awesome!.. she did a wonderful job with helping us.
Britney was awesome! I loved that she was very transparent with us!
Definitely very helpful.
Brittany was great
Angela was super helpful! Would definitely comeback
brittany and jesse were a huge help in figuring out which dining table would work best. Thanks y'all!
Angela was an amazing sales person. Very personable and helpful. We will make Ashley our store. Thank you for hiring her and thanks for a wonderful experience!
Steven and James were very kind and extremely helpful with my shopping experience at Ashley's Fultondale. Extremely happy.
Britney was awesome. Amazing customer service!
Angela was so helpful with my purchase! I would highly recommend to use her for your next purchase.
Angela was awesome!! So helpful!! She showed me exactly what I came in here for!
I went in to the Fultondale Ashley Funiture location and Dakota was my sales associate. I bought some living room furniture and he was great. He did everything he could to make sure I got the exact piece that I wanted. Very professional!
Thank you Angela Rice for a pleasant shopping experience! You were patient, thorough, and friendly!
Britney was amazing and very helpful!!
Steven was very helpful
Dakota helped us really good!
Britney was a very good sales Associates and helped soo much!!!
I have been contacting management and my sales representative about an entertainment center I purchased. The manager Jessie, that I spoke with told me once, I reported the problem with my center he didn't need to contact me back. I received a phone call voice message from someone named Lulu and she will not call me or discuss my problems, she just keeps texting me. The service I have been receiving is very poor from the manager and I will not refer any to this store.
Dakota was very polite and very helpful
Britney was the it girl, very accommodating and sweet. 10/10
Ask for Brittany
Britney was amazing and very helpful
Chris Rich was a huge help in the store with our purchase.
Britney was patient and bent over backwards to help us.
Steven was very helpful.
Angela was so helpful! She was great!
Chris was amazing. I told him i couldn’t buy anything because i am moving into q tiny hime. He was patient and kind and took me around to see all that I wanted. Angela was pleasant as I was walking out and engaged me in conversation. Britney had the kost beautiful smile and was so kind. jesse had a great sense of humor and was very patient with me. I say give them all a day off.
Cole was very helpful and polite.
Dakota and James were very helpful and made our purchase easy and hassle free. Thank you guys!!!
James and Dakota were amazing help throughout the buying process
Chris was GREAT:)!!!
Brittany provided excellent customer service!
Chris at the Ashley Furniture Store was a great salesman. He kept us informed while not putting any pressure on us. Very comfortable and wonderful shopping experience.
Cole was the best!
Cole was a super help!! We came in with what we wanted in mind and he had us in and out in 30 minutes! Helpful, friendly, and efficient.
Thank You Chris you’re the best!!
Keagan Bagsby
Angela did an amazing job selling me on my new recliner!
Angela Rice was amazing at explaining the different mattresses & what they were geared towards and their functions!!
I had a great experience picking out furniture. Keagan was very friendly and knowledgeable about all the pieces we had questions about.
Cole was very helpful and has keen eye for home decor. He was super knowledgeable about each product we viewed. Not to mention, we did sort of a sleep test, and MAN! He had us sold on the mattresses and pillows!
Chris was great help when i finally decided on what i wanted. Very professional and smooth, he also gave me more options. Thanks alot for being a part of my pick!!!
Cole in Fultondale was friendly and helpful.
Steven Thornburg was such a good help with finding my new mattress
Brittany was kind and sweet. And helped me in every way. Ty.
Chris was very knowledgeable. I will definitely return. New store is super clean and organize.
Angela was very helpful and answered all my questions.
Thank you. Angela, we really appreciate your professionalism.
Angela was amazing !
The store has nice furniture and I will definitely be back. Britney was amazing! Even though we were only looking around, she made sure to answer all of our questions and also was very knowledgeable about the products in the store. When I get ready to move and furnish my home I will definitely come back to her!!!
Britney allowed us to shop around and offered us awesome help and input for our future furniture and home.!
Cole was a huge help with our couch needs. I greatly appreciate all of his help with this. 5/5
Today I went there and I saw these 3 very helpful kind workers at the front and they really showed me all my options and overall they did their job past what they had to and just very kind I was there around 11-12 in the evening and I’m sure they remember me because I made it known I was grateful for them!
Steven aka Cole and James displayed outstanding customer service. Both were so nice and professional.
Angela was incredible! She worked with us so well - great help and made herself available to answer and and all of our questions with complete info… Hope to be back and work with her again!!!
Chris was awesome! Came in looking for a new sectional and a comfortable recliner for my home office. Found both and left happy. Go see Chris is you’re looking for any home furniture items!
Keegan was the best and took the time to make sure I got what I wanted.
Cole was an amazing salesman to work with, the easiest furniture buying experience yet!!
We had a great experience at the Ashley Store! Keagan B. was super friendly and very helpful! We will definitely be back in the future! We give the store and Keagan a 10/10!! The manager was very helpful and knowledgeable!
Holiday sale going on. Chrissss was great. Go ask for him!
Keagan was very helpful and knew exactly how to help me and my needs.
Keagan did an excellent job’s referring us to what we were looking for we were kind of stuck because my husband and I had two different ideas in mind. She really wanted to understand what matters most to my husband and I. She took the time, effort and energy thank you so much!
Chris was incredibly helpful in helping find something that would work for my space! Would recommend.
Cole was very helpful and knowledgeable of his inventory. We will be back
Steven was great. He helped me find the right mattress. Answered all ny questions and was very helpful
Steven helped me find my new mattress he was very nice and courteous and funny 10 out of 10 would recommend
Britney was great in providing me the information I needed to purchase my sofa
Christopher Rich was very helpful and accommodating on our purchase.
Angela is so professional and extremely helpful. You should definitely ask for her when you go to Ashley.
Go see Angela for your furniture needs! She is very professional and knowledgeable.
Brittany has been the best!! Very helpful and showed me exactly what I was looking for!
Angela was so nice and was so helpful with any and all questions that we had!
Keagan had a great attitude and very professional. Thanks for your help today
Angela was wonderful! She helped us find exactly what we were looking for. She went above and beyond! We are very excited for our new recliners.
BritNEY was amazing. So very helpful and professional but not pushy. Will definitely buy more furniture in the future from her.
Britney was very patient with us and helped us find everything we needed. definitely ask for her.
Brittany was kind, and very patient. Great suggestions. Very helpful !! Great personality. Loved my shopping experience. 10/16/2024
Keegan greeted us at the door and provided an excellent shopping experience from beginning to end. Friendly, attentive, and energetic, she took the time to get an understanding of what may best fit our needs. The store is clean, easy to navigate, and well organized. Prices are clearly marked. Definitely worth a visit the next time you find yourself needing home furnishings.
Keagan at Ashley's in Gardendale was amazing. She was a tremendous help with picking out our furniture. 5 stars all around.
Britney was feeling helpful and patient with me during this process. She stayed past opening hours to get my process completed. Awesome job🎊
Ashley was such a great help in helping me fund the right quality mattress that suits me and my need to get the proper rest. She really made me, my mom n my girlfriend feel welcomed in Ashley's Furniture. And this was my very first time in Ashley's Furniture store. I highly recommend Ashley as your future Sales person!!
Angela is very helpful!
Great store
Angela was very friendly and helpful. She made us feel well taken care of and answered any questions we had. The sketch part was a lot of fun and she did a fantastic job. Thank you for a very enjoyable visit! :)
Britney was the best consultant to work with!
Angela rice did a fantastic job helping us to purchase everything that we wanted
Angela was the best!
I would like to express my appreciation and gratitude to Keagan Bagsby!! Her professionalism and vast knowledge for Ashley’s products was showcased at the highest levels!!! I truly appreciated Keagan’s approach which made a huge impact on the items I purchased!!!
Angela Rice, @ Ashley in Fultondale is the best sales person that I have met while looking for a month for a couch. She is very personable, knowledgeable and just nice. Its been a pleasure doing business with you!
Britney was awesome; very helpful. She showed me lots of selections but she was able to assist me with the perfect sectional just for me. I would highly recommend Britney to assist anytime.
Britney was the best at helping us!
Keagan! Very knowledgeable and helpful!!
Had a great experience with Keagan and hope to make a purchase soon!
Brittany was very helpful and showed patience during our buying process.
Keagan and James were great!
Angela was very informative and was a HUGE help! 10/10 recommend.
Everyone is so nice and helpful
I had an excellent experience shopping for my dinette set with the help of Britney. She has excellent customer service and very pleasant attitude with her assistance. Looking forward to making another purchase with her help.
Chris is an absolutely wonderful and friendly person. Great to work with!!
Today I went to Ashley furniture and got a great deal on a kitchen table with chairs and the service was great. Thanks Angela!
Ashley was very helpful and pleasant. We didn’t feel pressured at all! Wonderful experience…will be back for future purchases!
We are moving to South Carolina, and we were looking at furniture to take with us when we moved. Britney came to answer our questions. I would definitely recommend asking for her assistance! She did an awesome job helping us!
Brittney was great
Angela was very helpful. She met all of our needs and answered all of our questions. We will be back to see her.
Great, welcoming service!
Keagan is such a professional sales woman, she makes you feel as though you’re the only client in the store
Keagan was great and also very knowledgeable.
Keagan was the sweetest sales rep very nice to work with
Came in looking for a dining set today and Chris Rich was amazing!! Helped me find the perfect one for my family!! He showed me the best deals and answered all my questions!! If you are looking for furniture make sure and come in and ask for Chris!! He will take great care of you!!
My dad got me a new bedroom set and extras all thanks to the knowledge and help of our favorite sales rep, Chris. Thank you
Got a gaming desk and chair for my room. The salesman CHRIS helped my dad and me find a perfect setup for gaming.
Chris was very nice and knowledgeable.
Keagan did a great job answering all my questions
Bill was awesome!!! James was good too.
Keagan was very very helpful❤️
Very good service Brittany was very personable and nice. She answer all my questions and was patient in the purchase of my new furniture.
Everyone was really kind and knowledgeable
Great showroom
Britney was great!!!😊
Angela Rice such a nice person!Great sales lady !!!
Britney G did such a good job selling my uncle his recliners
James was very helpful.
Chris and his associates were very helpful. I popped up right before closing on a Sunday and was able to do what I needed. Very funny group as well.
Chris was exceptional & very helpful
Chris was very helpful love the experience
Chris Was very helpful !!!
Chris did a great job helping us find exactly what we were looking for.
Chris was amazingly helpful! Even helped us move a recliner a cross the store to make sure it matched our sectional! Even showed us the best deals that Ashley had to offer!
Wonderful experience
Wonderful customer service!! So patient with our shopping
Very nice store. Well laid out. Nice professional staff.
Henry at the Fultondale Ashley Furniture store was excellent!! Ask for him!!!!
Chrissss and Jesse were fantastic!! I thought I was going to another store but they were able to get the price down to my price! Great store and staff!!
Chris was awesome. Very knowledgeable friendly, and helpful. Will buy from him again!
Very pleasant our sales rep listened to everything we needed and helped us find exactly what we were looking for
Henry was a great sales advisor. He was knowledgeable and had a great attitude.
Bill was great!! Very helpful and pleasant! We returned and purchased from him a second time.
I walked in really just browsing and Britney was at the door & I was thinking OH GOD, LOL! She wasn't forceful & kinda hung back as I glanced around. Then the perfect sectional caught my eye! Yep I was sold, Britney came over & answered all of my questions & made this sale very easy. Also, she worked out an amazing deal. Go see her at Ashley furniture if you're need of a great deal & great quality furniture!
Henry in Fultondale did an exceptional job working with me to get my daughter the most perfect furniture. He truly went above and beyond to make this a seamless process!!
Britney was amazing , She answered all my questions. Definitely will be back
Keagan B.is very patient and knowledgeable about the mattresses. Wonderful customer service. Great attitude.
The staff was a great help! Incredibly nice and helpful
Angela was GREAT‼️‼️
"Chris" and "James" at the Fultondale, Al store were wonderful! They were so friendly, welcoming and helpful. I'm so grateful for their patience (couldn't decide). They truly made this purchase a pleasurable experience.
We worked with Keagan today and she did an amazing job! She was very helpful and patient with the questions we had. I would absolutely recommend this location and Keagan to others!
Brittany is awesome sauce
Brittany was amazing. She was able to show me in person exactly what I was imaging for my dining room!
Angela rice was our sales associate. She was phenomenal!!!! She asked all the right questions to find out our needs and wants and walked us through the sales process. She made us feel like we were family, and it was the single most enjoyable buying experience that we've had. We will always go back to Angela and we will definitely refer her to out family and friends.
Angela Rice was very helpful. I didn’t have to wait on help. She was there from beginning to end.
Angela was amazing! She listened to what we were looking for and lead us to the perfect set! We will definitely be back in the future
Henry was a pleasure.
Henry was awesome and such a big help. He really worked with my budget.
(Translated by Google) Britney is the best!!! She is the best, if you are looking for someone who speaks Spanish and is friendly without a doubt it is her! (Original) Britney is the best !!! Ella es la mejor, si ocupas alguien que hable español y sea amable sin duda alguna es ella !
Britney was amazing.
Very friendly and inviting atmosphere. Not overly pushy like most furniture stores but definitely willing and eager to assist you. I definitely be back in with the wife to try to take advantage of some of the good deals I saw they had going on
Britney was great! She sold us a mattress that we're super excited to get.
Angela is the best! She was so helpful with helping my family find our living room furniture.
Angela helped us out. She did a great job. Definitely would recommend seeing her for your home furniture needs!
Great experience! Bill was fantastic, very helpful! 100% would recommend
Very Professional! Keagan is exceptional 😊 Thanks so much! 🙏
Salesperson at fultondale store was awesome, female dark long hair with blonde streaks in front!😁😁
Britney was very knowledgeable and great customer service.
The best store! Jesse was amazing, he listened and helped me find the perfect furniture to elevate my home. The quality of the furniture and the customer service was perfect!!
I really enjoyed my purchase at Ashley Furniture in Fultondale Alabama the managers and the support team was really great and they also work with you . Thank you Ashley team
Amazing experience with Bill!!
Came to shop for a new bed and mattress set. Angela helped us and got us hooked up with a wonderful combination. Excited for the delivery of our new purchase! Update.....so far my adjustable base and mattress have been delivered. The delivery crew had to reschedule my original date and then told me if I was not available when they were, I would be charged a reschedule fee. So I took vacation day 2.....half of my order came....the delivery crew refused to haul off my existing mattress and box springs (it was in my agreement that they would). The other half of my order had to be reordered due to being damaged in a wreck. Not sure that I want it at all now. Salesperson was great! However, the follow through with the delivery service has been an ABSOLUTE NIGHTMARE! I highly advise to pick up your items yourself if purchasing. Now I have to locate a truck and trailer to haul off the mattress and box springs and pay the dump. This WAS NOT PART OF THE AGREEMENT AND IS TOTALLY UNACCEPTABLE! Also the wind blew part of the box springs over and nearly hit my windows
Keagan was amazing!!!!!!
Came in to look for a rocking recliner and Jackie was very helpful and attentive. I appreciate her time, knowledge, and friendliness. Will definitely be requesting her assistance next time as well.
Jackie was a great salesperson. She is very knowledgeable about the furniture.
Had a great experience thanks to Angela’s helpfulness and positive attitude.
Loved the Ashley set we purchased. Working with Angela and Jesse was a pleasure. No pressure and and could not refuse.
Angela was amazing. She was knowledgeable and helpful. She never pressured us. Jesse helped us to reach a deal that was acceptable to all of us. Great experience all the way around.
Brittany was very helpful and having the financing options up front and available to see at will was a very nice touch. Will be back next time I need furniture.
Britney was very helpful and extremely nice!
Brittney is a person I would highly recommend! She was nice, understandable and knowledgeable. Thank you for being patient!
Representative was very patient and very mindful of the details we were looking for in our home. Really aware of the stock and navigated her way through the showroom floor. Thanks again Brittany amazing experience.
Angela Rice is amazing! Definitely ask for her to help you out!
Amazing experience while trying to furnish my new home! Angela was GREAT! She was very knowledgeable, compassionate, and a confident sales woman! If you get the chance to stop in definitely ask for her!
Britney was very patient with me definitely will be back to purchase from her!!
Great customer service!!! Britney was great!! She had patience to hear what I needed and what I wanted. She explained everything around the store and helped me decide what would be best and quality in my home. Will come back for sure !
Britney did an amazing job
My experience at this store was great! Angela was so helpful and helped me pick the perfect set. I absolutely love it!
Britney was very professional and knowledgeable. She made me feel welcomed.
Britney was the best
Great experience, wonderful customer service
Thanks Ashley! If y’all wanna be treated right call on Bill!
Henry helped us have a wonderful experience!
Super helpful and kind. Jackie was able to answer every question I had. I will be back!
Angela is awesome, highly recommend her to find the perfect furniture for your home.
Love Mr Bill.
We had a great experience here. Jesse is professional and knowledgeable and really helped us with what we needed! We will definitely be back!
Chris was awesome. We will be back to get our furniture soon.
Friendly folks
Great place!!
Angela was wonderful and very helpful.
Keagan B at the Fultondale store was very helpful and knowledgeable with the products.
Very friendly and approachable. Went above and beyond to make sure we got what we wanted.
Great customer service!!! Henry the associate was great!! He had patience to hear what I needed and what I wanted.. he explained everything around the store and helped me decide what would be best and quality in my home due to what I wanted for my entertainment basement.. so grateful for the staff and their customer service skills!! 5 Stars for me again!!!!
Angela was great!!!!
Amazing customer service. Mr. Henry was a huge help with assisting me with my furniture. Management and employees were very nice and helpful!
Ashley in Fultondale is awesome!
Angel was very helpful
Britney made our visit easy and always pleasant!! Thanks for all your help.
Britney was very kind and super helpful. She answered all my questions thoroughly! We are building and new house and will be purchasing some new furniture closer to finishing construction. I will definitely keep her in mind when it’s time to shop for my new house! Thanks Britney 🌟
Very nice and helpful keegan and jessie
Very nice experience. Great customer service
Great customer service! I worked with Henry!
Angela was amazing she helped me and my wife pick out a couch for our upstairs and downstairs area.
Angela was so kind, patient and knowledgeable about all of the furniture. ask for her when you visit Ashley Furniture in Fultondale, AL.
Bill was very helpful and friendly! Approached us with kindness and wasn't overbearing.
Bill was amazing and Jesse were super kind
Did great!!! Very helpful!
Chris was an excellent associate to work with. His customer service skills were on point. How he could do math off the top of his head was good.
Nice store. Good service!
Mrs Angela Rice is the best in the store she helped and explained everything to a T if you ever come In ask for Mrs Rice I promise your experience will be wonderful!
Great Service thanks Ms.Angela !
Angela was very knowledgeable, nice and patient with us during our visit. She made the experience very pleasant.
Angela was awesome I can’t wait to come and see her again great customer service 10/10 recommend
Best service from Henry. He was patient, ask questions, talked to me like we had known each other for years. all the employees were super nice and pleasant. I will buy here again.
Thank you,Britney for being a great sales person ,kind pesonality!!
Wonderful store! Excellent customer service, especially that of Henry. He was very thoughtful in helping me find the right furniture for me. Even when discussing finance, he guided me through the process and I left with full confidence of my purchase! THIS is the BEST Ashley's I've visited. Period.
Great customers service, thanx guys! I love Ashley Furniture Stores!
Britney was awesome in helping me look for a new mattress! Look out for her if you come here!
Henry was a great salesperson - got the bed my daughter needed and it was a great experience.
Angela took care of me very well and together with her manager they were very kind and understandable, I would buy here again!!
Bill and Jessie was outstanding explain the furniture and it's quality.
Bill and Jesse did a great job helping us with our new living room and bedroom suite!
Very professional!
I came into the store today to look at some sectionals I saw online. I was greeted right away by Bill, who was friendly but overly insistent on helping me. Despite my request to browse and gather my thoughts alone, he followed my friend and me around, talking non-stop and making it hard to focus on the sectionals. I left the store without the information I needed (was the sofa comfortable, is the fabric appropriate) he did show me all the options, his pushy sales tactics and overly helpful demeanor were off-putting. He kept pushing financing even though I clearly stated I was just gathering information for a future purchase. It was uncomfortable, and I felt if I were a man, he might have given me more space. I’ll be looking elsewhere for my furniture.
Angela was very helpful, professional, and knowledgeable.
Very pleasant and professional
Kenny and Mr. Bill were SUPERRRR!! I recommend everyone to go and see them! Tell them I sent you!!
Britt was like an instant bestie. Highly recommend
Angela was our saleswoman and she was a delight to work . She knew all of her inventory very well. Very much a pleasure having Angela help us with our new mattress and bedroom suite!
Angela was extremely helpful and knowledgeable about Ashley’s furniture selection!
Britney was very friendly. She gave us lots of helpful suggestions. She is very knowledgeable about the products you sale.
Jackie was super helpful!! We came in to all smiles and immediately we were shown options that best fit our taste and needs. Plenty of options to choose from until we found what we really loved!
Henry was extremely courteous. When I entered the store he greeted himself and offered his assistance and showed me around the store. He helped with my purchase and made sure I got the best deal. He even carried some items to my car for me. Henry is a great asset to the company and I look forward to working with him in the future.
Store was clean and service was nice
Mr. Bill is very informative, helpful, so nice and we look forward to working with him again in the future!
Jackie was really nice .
Sonia
Big mistake on the scheduling for delivery. The Fultondale store did not call delivery to put me on the list for a Friday schedule, so i was not able to get delivery when i was promised.
Britney was amazing. She was very helpful.
Had very excellent service! Bill helped us out pick out what we were looking for! Would recommend them to anyone!
Bill did and amazing job helping me find a great bed
Sonia was thorough and knowledgeable really helped me make a decision.
Henry and Manager Jay were both fantastic! Very friendly and knowledgeable
Angela was helpful!
Very professional, informative and helpful
Excellent!! Service
Sonia was the best. She thoroughly explained everything and she was very knowledgeable. She made this process very easy for us. If we need anything else we will definitely come back and see her.
Kenny was a very kind salesman.
Kenny and Britney were extremely helpful and accommodating, working with my budgets and style to find the best fit for me!
Anri was amazing. she showed us around to make sure we found our perfect couch!
Great price and service! Thanks Kenny and Bill!!
Sonia was amazing! It has been a pleasure shopping for a new couch here! I've never had more friendly customer service. This Ashley furniture is so cool with the bus for my kids to play in! Will definitely be my favorite place to buy furniture from here in out!
Chriss welcomed me and mother as soon as we walked in and took care of us ! Then Jay Store manager and Chriss put their heads together and blessed our family with what we needed. Please go see Chriss at Ashley because he cares about his customers ! And know that Jay is going to back Chriss up with helping you get what you need. Thank you
Great customer service by Henry.
Chris did a good job
Britney was perfect! She was attentive to our needs and was a great help!
Great customer service. Friendly and helpful. Helped me find the perfect dining table with comfortable chairs!
Brittany was super helpful and answered all of the questions I had! Will definitely be going back.
Sonia n JR was great.
Angela was very sweet and helpful while I was looking for a sofa set. Would 1000% recommend shopping at the Fultondale Ashley.
Great service and wonderful staff! Chrissss is amazing, go see him y’all!
10/10 experience with Tiera!!! She helped me and was very patient with me! Would highly recommend this store and will be back!!
Henry was awesome! He was very thorough and helpful!
Angela was awesome
Sonia was a great help and showed us all the different options for couches. She answered all of our questions ans was very knowledgeable. We will come back and ask for her every time
Bill did a great job. We loved our shopping experience at Ashley!
Jackie and Kenneth treated us great. In and out with a great price!
Keagan was so helpful! They have a great selection.
Mr Bill was Most kind, knowledgeable and very informative about products offered at the location. Manager was equally as helpful in completing my purchase. Will definitely return for future purchases to accentuate our home.
Brittney was patient and knowledgeable. Which made for a pleasant experience. I will be back.
Henry was great! Very professional and didn’t hassle us at all!
Great communication very helpful. Definitely should get a raise. I highly recommend him to talk to any customer
Angela was super sweet and helpful!
Angela was extremely helpful in helping us find exactly what we wanted and we were extremely picky! She was extremely professional, personal, and over all a great person to work with 😀
Angela was very friendly and helpful in helping us find just the right furniture. Would definitely ask for her in the future.
Sonia was very helpful and courteous with helping us pick out and purchase our barstools
Excellent service and help in choosing new furniture and mattress.
We had a wonderful experience with Angela!! We came in for a bedroom suite and ended up with a gorgeous suite, a sectional, a dining table, adjustable base, AND 2 pillows!! She was so helpful and made the process so easy!!
Henry was super helpful, great service and we love the couch!
bRitney was amazing. Best furniture experiance. . Worked with our budget and got us best deal
Tiera was great . Wonderful customer service!! Loved her alots !! Had a wonderful experience shopping there and will be back !
Jackie was absolutely amazing. She helped us and every need that we had. Thank you so much, Jackie.
Bill Brown did a great job
Angela was great to us from start to finish. She was patient, understanding, and brought our vision to life. Ask for her when you stop in!
Britney was very sweet. She didn’t follow us around, but she did check in. Carrie also patiently answered questions about a price difference as well.
Henry was phenomenal and extremely helpful!
The salesperson Sonia and manager were awesome! I appreciate great customer service. This was at the Fultondale location.
Great customer service and great patience !
Bill at the Fultondale branch, was amazing! He was very attentive and showed us all the greatest deals Ashley’s had to offer. I highly recommend this salesmen.
Look for Keagan ! She will take care of your needs! Not once did she make me feel as though I was a customer or a sale but more of a friend. If your not asking for Keagan then your missing out ! No one was more knowledgeable about prices, wait times, or colors. If your looking for someone to get the job right the first time her name is KEAGAN !
Sales representative appeared to be frustrated once I began to asked question regarding the price.
Angela was helpful .
Very nice and willing to help
Awesome place with very professional people! Kenny and Jackie were great!
I came in and Angela helped me pick out a bedroom set. She was extremely nice, and very informative! She also gave me a fair price on exactly what I wanted. I recommend asking for her specifically, she can help you with anything in the store. I will definitely go back for her expertise
Jackie helped me ! She was super sweet and helpful !
Tiera helped me and she was great!
Great customer service. Made paying out almost enjoyable. Love the style and comfort of new couch. Thanks Ashley Furniture, Fultondale Al.
Angela gave us an amaxing deal on some of the furniture we got. She offered an amazing deal on a bedroom suite and it has fit my new apartment so nicely!
Angela did a great job! Thank you for all your help!
Excellent help from Angela!
Angela was awesome!!
I had went in today and the employee Sonia was so nice. She helped me pick out a nice couch I want for my living room and she explained everything to the tea. I’m definitely coming back!
Angela was great!
We had a great experience at Ashley. Our sales associate, Brittany was amazing. She was very patient and helpful.
Angela was the best!!!!! So helpful and amazing!!!
Kenny was super helpful
Britney was amazing definitely will be back to purchase a living room set from her.
Tiera worked well with us showing all items we where looking to purchase.
Kenny and Keagan were wonderful! Super nice, professional, patient and went out of their way to help us and explain everything to us. Highly recommend.
Angela did a fantastic job.
Mr.chrissss saved us ,we thought our chances of getting a good mattress were low he made us realize we don’t have to spend a lot to have a good sleep
Mr. Chrissss did a wonderful job helping us get the right matress at a good price best salesman on the job.
Tiera was super helpful today!!
Angela is a great salesperson! Very attentive and helpful.
Ángela provided great customer service. Will definitely be back.
Angela was a great help. We Will be sure to ask for her next time we purchase from Ashley.
Angela was a great help
Angela is super friendly and very helpful.
Henry has a wonderful personality. It has been a pleasure meeting him. He has been patient and extremely knowledgeable about the Furniture. I look forward to my next visit to this store
Awesome job Keeny! You did an amazing Job at Ashley Furniture and helping purchase furniture to furnish our basement! Amazing customer service even when my husband was a bit frustrated! 10/10 recommend!
Angela, was great, took the time to explain furniture features! Great customer service! Thanks so much!!!
Angela was super kind, helpful and polite!
Keagan did great job and was very helpful. I never felt pressured and was able to really take my time looking. I was looking for a bedroom suit for my son as he is heading off to school. I would recommend Keagan anytime!
I went to Ashley furniture on Tuesday soon I walk in Jackie met at door very polite and professional she showed us around after walking around store I saw Kenny he was so bubbly and nice him and Jackie stayed over just to help us with our purchase. I definitely will ask for them.next time I shop.
The two salesperson Jackie and Kenny at fultondale store was excellent and good customer service and very patient
Angela was wonderful!! So helpful and knowledgeable. The best!
Sonja was great
Kenny is great, he was very helpful in us getting a great couch within our budget.
Bill was very helpful and honest, and very nice.
Henry!! Was awesome and very knowledgeable!!!
Sonia
Sonia Cruz was excellent providing customer service.
Upon walking into the store I received welcoming and fast assistance, Chrissss is a very lovey young man. He was helpful and knowledgeable about the furniture I was interested in and very accommodating in/towards my purchase.
Sonya & Jay were awesome please go check them out @ Ashley furniture in Fultondale
Henry helped find everything I needed to make my living room complete and made sure all the little things was taken care of!
Chrissss did a great Job!
Chrissss was amazing! Made our transaction easy and hassle-free
Chrissss was very helpful! He got us the best price possible and worked to make sure we got what we wanted. 10/10 would recommend!
chrissss was very helpful
Definitely would recommend. Very friendly staff!!
This was one of the most efficient and pleasant shopping experiences of my life. Thank you so much Kenny for knowing your stuff and helping walk me through decisions!
Angela was great!!!
Kenny was extremely helpful. He had us in and out in an hour with a fully furnished apartment. He nailed our mission and style.
great service by Bill. he was very patient, answered all questions, and got us a good deal on a sofa and bedset
Had a great experience. Angela helped us and was very helpful!!
Great experience in Foutlondale/Gardendale location. Angela knew all my answers to some tricky questions. Great advice from a great employee. I will return later on in the week for living room furniture. Thank yall for being the spot.
Tiera had great customer service
Store looked good and Tiera was great when assisting me!
Super customer service from Kenny!!!
Bill was very thorough! He saved us several hundred $!
Bill did great and got us a deal!
Kenny at Ashley Furniture in Fultondale is amazing. Very helpful, patient, and knowledgeable.
Wow, Ashley did her thing today. Love the adjustable base bed and the sofa and loveseat she sold us today. Definitely will recommend her for your sales person at Ashley's Furniture.
Angela was such a help to us! Her knowledge and insight of the products was amazing. If you're looking for furniture, accessories, or bedding Angela is wonderful!
Great customer service!
Chris was very patient with me and my wife as we went back and forth on what we where going to purchase came in and got great customer service will definitely purchase from here again this is my second time to purchase at this location and he really has helped us both times.
Chris need a great job
Tiera and Keary at Ashley Furniture Fultondale location provided exceptional service in helping me find the perfect furniture for my new home. I couldn't be happier with my experience and the quality of their assistance. 😊
Run to Ashley! 10/10 experience and customer service. Ask for tiara and keary! Good quality furniture.
Bill was a great salesman
Bill Brown made this experience super easy and explained everything to our understanding. He stayed late to help us find the bed set that we wanted and worked with us to get it financed! Make sure you come and see him!
Bill Brown was an awesome customer service rep. He was very informative and patient and got us the best the deal we could get.I wish the store 20 Bill Browns as reps
Bill at the Fultondale store is AMAZING!!!!
Bill is wonderful!!! I love my items.
Chris was a great help and very kind and well dressed I would be back tomorrow to buy again if I could
Chris helped us purchase our first couch and love seat and was very helpful!
great experience. Tiera was amazing. very helpful. worked with me very well throughout the process
Jay and Bill at the Fultondale, AL location were extremely helpful and did a fantastic job!
Jay and Bill were amazing... when I grow up I want to be like them.
Tiera was so helpful and patient as we looked for a new sectional. She was fast to get us prices, delivery times, and information we needed.
Angela was awesome! Very helpful finding the furniture we wanted.
Chris was extremely nice and helpful!
I highly recommend buying furniture from them. Angela did a wonderful job answering any questions I had. She was very polite and professional.
Angela was very nice, very professional, and helped us find exactly what we wanted and needed. Thank you so much for helping us find a great quality sectional for a wonderful price! Will be back!
Kenny helped me a lot! He’s the best. Hurry and come see Kenny
Bill did an outstanding job. Very helpful and authentic!
Bill did a fantastic job answering all of our questions and showing us all the features of the mattresses and bases.
Kenny was so nice and personable!! Worked with us as we went back and forth on our choices and not once did he try to push us into something we didn't want (like other stores)
Kenny at the Fultondale , AL location was amazing!! He got us the best deal on a living room furniture set. If you're looking for furniture, go see Kenny :)
Great workers, Tiara was very kind and helpful!
Kenny was the best sale man there is fast and easy going.. thank you so much for everything!!
Thanks to Kenny!!!
Kenny's customer service was exceptional. He was knowledge, patient and underwood my need. I truly appreciate the experience. Thank you..
Bill was an absolute pleasure and extremely helpful.
The Fultondale location was awesome. Mr Bill and Jay were a pleasure to deal with. I would highly recommend this business to anyone. We will enjoy our sectional sofa in our new home. Thank you Ashley Furniture, Mr Bill, and Jay.
Bill did great.
Carrie was wonderful and got us the best deal.
Kenny was great to work with. He tremendously helped us out. We will be coming back and asking for Kenny.
Good customer service works for great prices thanks tiera
Jay and Chris were very helpful they made sure that we left happy … See yall again in the future !!
Bill and Carrie are the greatest team in history. Come to Bill for all your furniture needs!!
Bill and Carrie did a wonderful job helping with our furniture selection and service. Highly recommend them at the Fultondale Ashley location. Thank y'all
Aalijah was wonderful in helping us find a perfect couch for our new home!
Kenny & Jay was awesome and funny and down to earth but most of all a pleasure to work with. Thank you gentlemen.
Bill and Jay were a great help to us. They answered all our questions and helped us make the best choice.
Kenny great Job
Kenny is awesome. He helped us find the perfect sofa and accent chair and was very patient with us.
Kenny is great!! Very helpful!!
Carrie was an amazing employee who help me greatly
Carriy was an amazing employee who helped me find a mattress.
Carrie was lovely and kind
Thank you Kenny for helping us over the past few weeks finding the best deals on a living room set and getting everything locked in for us. Super friendly and very professional! If you’re in need of furniture, get in touch with Kenny!
Kenny was great!!!
bill and jay were so helpful and informative! really appreciate the help from the both of them, very kind people! when i come back, i hope i get the pleasure of doing business with them again!
Bill and Jay were so helpful, and really great to do business with. Highly recommend asking for them when going to purchase anything for your house.
We came in to look at a few pieces and found a nice selection and styles. Our salesperson was very friendly and worked out a fantastic price for us!
My husband and I had a great experience working with Bill. He helped us find everything we were looking for! Bill did a great job!
Bill is a wonderful salesman to work with
Bill and Carrie did a great job getting us the deal we wanted on our new sectional and bedroom set! They were very nice and helpful! I highly recommend if you are in the fultondale area to come by ashley furniture!
Bill, Carrie, and Kenny were fabulous! They worked so hard to ensure I got the items I needed at the best prices. Can't THANK these guys enough!
Walked in and was shown what I was looking for and helped with matching furniture to my other set. Kenny was very helpful!
Aalijah Meadows provide great customer service.
Kenny was great! He showed us the different couches and took the time with my daughter and showed her different beds.
Great experience with Christopher. He was kind, polite and very patient while I made decisions. Thanks for staying late!
Great customer service with Chrissss
Chris was great, exceptional service and patient with me.
Ask for Kenny. He is the best!! He helped us find just what we were looking for and was very knowledgeable
Tiera was so helpful, professional and if you are looking for furniture go see her at Ashley in Fultondale.
Therapy was wonderful help.
My husband and I walked in, ready to purchase however not one associated acknowledge us at all. Two employees looked at us, turned their heads. What happened to Kenney & Jay?
Kenny and T were absolutely AMAZING!!!! I would 100% recommend them anytime, any day. Make sure to ask for them when you go!! 🩷
Kenny and T helped us try to stay in our budget but unfortunately we couldn’t fall in love with anything they had. Great customer service.
Great people and made us feel at home as soon as we walked in the door.
Awful costumer service. We were over overlooked and lied to. I guess they aren’t accustomed to black couples paying cash. We were told we couldn’t get any help loading our in store purchase. The sale manager Kenny was a butt. That other lady had a smart mouth. We were interested in making more purchases but I want to be treated fairly.
Management was very rude, she told me nobody was there to load my purchase and I could load it myself...Sales manager told me I needed to give a good review because he gave me a discount, my items purchase was on clearance. We had more items we wanted to purchase but we were treated unfair and over looked.. I was very shocked and disappointed at the service we received.
Great sales service very informative, professional and kind
Kenny took good care of us.
CHRISSSS
Kenny was great, helped me get exactly what I was looking for. No sales pressure and a great attitude.
Came in several days ago and looked at getting a new couch and recliner. Came back to purchase them today, Saturday 4-27-2027, and Kenny worked out an AWESOME deal with Aerin’s help. The price was way better than I had hoped for. For years I have been an Ashley Furniture fan and will continue to be. Thanks guys for the great customer service and fantastic price on such high quality furniture.
Bill, Kenny, and Carrie were awesome! They were able to get the perfect sofa and bed for an amazing price. I cannot recommend them enough.
AAlijah did a wonderful job selling my brother a couch
Bill did great assisting us with our purchase today
Kenny was so nice and helpful! Truly appreciate his kindness!
Thank you Tiera for excellent customer service. You walked every inch of the store to help me find the perfect pillows and was happy to do it. I always appreciate Ashley furniture in Fultondale for making customers feel welcome.
Absolutely loved the atmosphere, everyone was very nice and helpful especially Aerin! Cannot recommend her enough if you go. She made the whole experience super easy.
Aerin was great!
Aerin was very sweet and amazing! :) totally recommend her for things here
Aerin was extremely helpful and gave some amazing info about countless items in store
Chrissss
They are really cool and Aerin is amazing and the best she helped out with everything and she was extra amazing and cool. This is coming from 4 16 year olds
Tierra and Kenny helped me today! They very knowledgeable about the items that I chose and I was able to make the purchase!
Kenny was very good to help me very professional
Jay is awesome if you go get new furniture at Ashley Furniture in Fultondale, ask for Jay he went above and beyond to fix our issues.
Jay was great!!!
Jay and Kenny are fabulous! If you want a great deal and service go see them!
Jay is wonderful!! And Kenny rocked too. I will be back!!!
Salesman Kenny was very helpful and super pleasant! Joy to work with.
I got excellent service today from Chrissss. Awesome service!!!!$
Kenny was great. Walked us thru everything.
Aalijah was phenomenal! He made the process of ordering and financing my new couch so easy and smooth. Was in and out in 30 minutes! Definitely recommend if you’re looking for furniture at the Fultondale Ashley!
Great experience with Bill. He was very helpful and attentive. We appreciated his help in finding the right price of furniture!
Bill was super helpful, great experience!
Chrissss is friendly and he helps us a lot!
Chrissss is wonderful!!!!
Kenny and T were very helpful.
My salesperson Chris provided a pleasant shopping experience.
Aerin was amazing! Very helpful and pleasant. Will be back
Great service! Jay and he s staff including Kenny and Aalijah made our furniture buying experience absolutely perfect. Professional, knowledgeable and great customer service. Will be back for future purchases.
Kenny Cooper
Kenny was awesome he attended us while picking out a bedroom set for my daughter not only was he patient with us, but very friendly kind individual… thanks Kenny!!! I will definitely be coming back.
Arron was the best!
Outstanding experience with Aalijah and Carrie at the fultondale Ashley Furniture store today.
Kenny in Fultondale was very helpful, he knew what he was talking about and helped me find just what I was looking for. I highly recommend!
Aerin was so helpful and sweet.
Kenny was GREAT!!! 🌟🌟
Carrie, an employee, threatened to call the cops unless we left a five star review with her name. We were simply trying beds and we were met with harsh comments. Her actions were selfish and reckless.
me and my friends were walking around until an employee yelled at us.She said if we didnt leave a 5 star review she was going to call the cops.This is unacceptable and this employee should be taken accounted for
Mattress very comfy and workers very helpful and nice
Purple mattresses are awesome.
purple mattress was very comfy
Carrie was cool
Aerin is kind, curtious and efficient!
Great service from Tiera warren & Kenny cooper
Kenny was a great help with everything.
Kenny Cooper actually went out of his way to help me match and move furniture and show me what looked good. Very kind and happy! Jay was such a help. Make my shopping a great enjoyment
Kenny & Jay were absolutely kind and attentive! I will be back and recommend people to shop here
Tiara was so nice helpful. She started helping me as soon as I walked in the door and once I found the bedroom set I wanted she worked steadily to get everything set in motion. 10/10 would recommend her for any help you need.
Great service with chrissss
Bill at the Fultondale store was so helpful.
Aerin, was very patient with us and helped us to make a great decision. Thank you Aerin
Aerin was exceptional and very patient with us. She showed us several options.
Chrissss was wonderful!
Aalijah is a wonderful sales person
Henery was SO helpful & provided us with great information! He was very knowledgeable as well as honest with us regarding our situation.
Chris was amazing. He's very helpful and charming.
Great service. Loved the experience. Chris was great.
Aalijah made the experience easy.
Chris & Tierra were great and this location provides great customer service
We were greeted at the door so kindly by Aaliyah Meadows. The weather was terrible and he made us feel so welcome and listened to needs. He found exactly what we wanted and needed. He even offered suggestions for better pillows to get an even better nights sleep. We will back
Tierra and Kenny were GREAT at Ashley’s in Fultondale, AL. Tierra has only been here for 2 weeks and she was very knowledgeable of the furniture I asked about. They worked great together got me a great deal with the bed mattress and box spring. I highly recommend both!
Kenny:) is the best!! He is so personal and really takes his time getting to know his customers rather than seeing them as just another sale!! Highly recommend asking for him next time you’re in there!
Aalijah gave great service!
Kenny and T helped us out today. Great job!
Aerin helped us. We had all of our questions answered, and I’m pleased with the service.
Aalijah was great! Great selection, knowledgeable, and very friendly. 5 stars!
Kenny is awesome! Answered all my questions and was so nice! He made process of buying furniture so much easier! Bought another pillow from m Kenny today!!! Thank you for your help!
Bill did a great job making sure we were well taken care of.
Kenny and Aerin were exceptional in their service!
Jay and Bill worked hard! Great service and great price
Bill and Jay were great to work with! We got the furniture we wanted at a price that we needed! I have been furniture shopping for weeks and came back specifically to work with Bill!!
Aaliyah was so Great
Great experience with Sadie & Arkeem
Sadie did a good job!!
Super friendly non pressure sales person.(kenny).
No response at the recall, Don't buy furniture insurance waste of money, they wont respond to your claim , 🙄
kenny was so nice and helpful!
Kenny was my sales associate.. He's amazing!
Chrissss was the best sales man ever!!!!! Helped out with everything! Perfect!!
Kenny service was absolutely fantastic!
Kenny was great. Talked us through everything
Bill was awesome! He listened to our needs and took great care of us. Jay, the store manager was great as well. Customer service was the best we’ve experienced.
Sadie was very patient with my indecisiveness. My shopping experience a very pleasant one.
Bill was very helpful!
Bill and Joe were great today to work with. Give them a chance to help you with your furniture needs.
Chrissss and Jay went out of their way to make our purchase possible. I will definitely be back at the Ashley store in Fultondale. These guys are great!
I went to Ashley furniture in Fultondale, Alabama. I spoke with Mr. Kenny and he was excellent. The first time I spoke with him, It was about a month prior to me buying my furniture. He helped me find the couch that I’ve been researching and gave me his card. I came back once I was more settled and had a new place and insisted on speaking with him. From there he walked me around the store and helped me find other items that I inquired about. He even helped me visualize how to decorate my living room, and he was persistent, and insisted on me getting what I like, and not settling for anything less. I will continue to do business with Ashley furniture, especially Mr. Kenny, in the future.
kenny:) was such a good salesman will be coming back to get more furniture from him! best one we have had so far!
Kenny! Amazing personality easy going and didn’t hassle at all! Very appreciative with the experience here shared and will be back to buy from him again
Sadie was terrific. She answered all questions and made sure that we had all the information and details needed about our purchase.
Kenny was so helpful and kind. He will make a great manager.
Kenny was a great help and had a great attitude while talking with me and getting things handled
Kenny was awesome to work with! Very personable and willing to work with us!
Kenny and staff were amazing….. Will definitely recommend this location.
Bill and Jay were both extraordinary! Rooms to Go was very disappointing. We will forever be Ashley Furniture customers because of Bill. He is the best salesman we have ever dealt with . He went over and above in assisting us and answering all questions immediately. He is nice and very personable. He deserves a huge raise.
Great experience, such a wonderful personality, looking forward to doing business in the future
we had a wonderful experience with Bill at the store and will definitely be back for future purchases!!
Alijah has great customer service skills. He was knowledgeable about the product and was very helpful.
Kenny was wonderful and so helpful! We definitely left happy with everything we wanted. He worked hard for us to get us what we needed in the right ballpark for us.
Sadie Lou was very helpful to me as soon as I walk in the store.
Everyone here is very professional helpful and a great buying experience
Kenny was a great host !!!
Jr and Aaligha great customer service very helpful they also made my furniture shopping process the absolute best those are some amazing workers you have on your staff and I truly appreciate them for taking the time with me and being patient with me 10/10 I would definitely be returning thanks.
Kenny is a great sale person and he really helped us a lot, we will be back for more.
Kenny was outstanding. Gave me all the time I wanted to look and just checked in periodically. I love that because I feel I can choose what I like within feeling rushed or pressured. Definitely 5 star service.
My husband and I went furniture shopping for new bedroom furniture for our " forever home".We initially visited Ashley Furniture alomg with several stores and ended up finding just what we were looking for at Ashley Furniture. Thank you Aailijah Meadows and Aerin Callahan for helping us find exactly what we were looking for.
Bill Brown he did a good job and he so sweet!
Bill was spectacular and a tremendous help to us. Bill knows his stuff!
Bill is awesome!!! We’ll be back!!!
Bill is soooooo helpful! His patience is amazing because I’m a very very picky shopper lol! Come see Bill at Fultondale location
Bill Brown always provides exceptional customer service so much so that when he moved from the Trussville Outlet Store to the Fultondale store, we followed.
Carrie was a joy to work with,VERY VERY helpful,Knowledgeable and easy to work with.. I highly recommend purchasing with/from her❤️
Aerin Callahan was the best salesperson ever. She helped out more than enough. She made our first time experience above great. Thank you Aerin Callahan
Sadie sold me 2 Table lamps, I really appreciate her helping me, Thanks Sadie!
Great shopping experience. The boyfriend and I could not agree on a sofa and sales associate Kenny (his name tag reads “Kenny:)”) swooped in and saved us a quarrel. He was able to find us an option that suited all of our desires. Thanks Kenny!
Chrissss was fantastic!
I came into this store, and met this wonderful guy name chrissss he was amazing to work with. Thank you chrissss great service!
Wonderful , Chrisss was Knowledgeable, courteous, and patient would love to work with him again very soon
Was able to walk in and out with excellent service. Chrissss is a pleasure to work with
Crissss
Bill and Jay were on the money and helped us out tremendously. Very kind and very helpful throughout the whole process.
Jay & David were so helpful in getting us the exact set we wanted. 10/10 would recommend.
Chris was awesome and very patient as we had to sit on everything
Chris was very helpful and answered all questions we had!
My experience was top notch. Aalijiah was wonderful! He showed me everything I asked for and then some. I have never had such a positive future buying experience in my life. He actually made it fun and entertaining! I will always come to Ashly home store because of my interaction with Aalijiah Medows.
Jay gave me great customer service he was patient polite and showed genuine concerns for my needs wants and the money I had to work with with I highly recommend him and this company
Kenny at the store in fultondale Al had a great personality and was really helpful. Very thoughtful. Great attitude.
Kenny is a great salesman.
Kenny was absolutely wonderful. Friendly and very helpful! Thank you Kenny!
AAlijah did an amazing job and was very patient with us.
Sadie and Chris Thank you so much Sadie is going to make a wonderful sales person Love her 👍🏽
Chrissss was very helpful! He got us a great deal on a brand new sectional!
Chrissss was amazing. Great customer service and not too pushy!
Chrissss did an amazing job helping us to find furniture and getting us a good deal. I would definitely recommend him and Ashley Furniture for your furniture needs.
Chrissss and Carrie were wonderful! Very helpful and friendly! Great service! Thank you
Kenny is a great guy and really helped
Keith was great
Kenny the sales rep was excellent in helping me find the best mattress, bed frame and since he was so helpful and knowledgeable, I bought a bedroom set. The manager Jay was very helpful with getting the correct frame. Billing and made me feel like a valued customer. Carrie was great also
Aalijah was absolutely wonderful!
Kenny is such a great salesman!! He didn’t push us to purchase. He gave us space and time to make up our mind. He was very cordial and friendly. He knew how to explain the answers to our questions. Great experience on our purchase of a living room suit!
Excellent and professional service by Kenny! He helped us to get the furniture and the deal we wanted! Thanks, we’ll be back.
Chrissss!!! Was an exceptional sales representative..
Chrissss, was an amazing sales associate and very professional. Thank you for such great customer service…
Absolutely amazing customer service! Chris greeted us at the door with a smile and immediately asked how he could help. He then brought over Kenny, who took his time to help us pick out the right mattress to fit me and my girlfriend, spending an hour answering every question and concern we had. I’d absolutely recommend this place to anybody who is in need of furniture and enjoys a nice shopping experience.
Mr.Kenny was absolutely amazing! He helped us find the rite fit for us, our budget, and out sore backs. So appreciative of this experience.
Richard was great and very helpful q
Chrisss was very nice
Chris was very helpful!!
Kenny at the Fultondale was very nice and helpful .
Kenny was an excellent furniture leasing consultant! He helped me with every step along the way to get the furniture I need! Thank you so much to Ashley Furniture and Kenny! The team is excellent at team work as well.
We were more than satisfied with our recent purchase at Ashley furniture. Kenny Cooper was friendly, helpful, authentic and put us at ease from the beginning and through the entire purchasing process. I highly recommend this store and you should definitely ask for Kenny!
Kenny in Fultondale Alabama store is the best!! Top notch and very professional!! Will help you get fitted with the best furniture you need from Ashley!! Went above and beyond to help us even with the multiple changes! If you go to Ashley be sure to ask for Kenny Cooper!!!
Chris was very knowledgeable about every product and was more than happy to answer any questions thrown his way.
I had a fantastic experience with Kenny who helped me purchase my dream furniture. From the moment we walked into the Ashley Furniture, he was attentive, knowledgeable, and went above and beyond to ensure I got the perfect couch and loveseat for my needs. Him and his team patiently answered all of our questions, explained the finance options, warranty, and even took the time to demonstrate how everything worked. Kenny professionalism and friendly demeanor made the entire process enjoyable and easy. I left Ashley Furniture with the purchase of my loveseat and couch and a big smile on my face, all thanks to this exceptional salesman's dedication and expertise. I highly recommend them to anyone in search of a great furniture experience!
Chris was great
Aalijah has been absolutely wonderful. We have run him around this store for two days and he has been nothing short of patient and helpful. He has moved end tables and lamps across the store for us several times just so I can see which pieces I like together. I highly recommend him. Aalijah will absolutely take care of all your needs and get you the best deals!
Kenny and Carrie are great!
Bill and Jay were great helping us getting furniture.
I had a great experience with Kenny today! He was extremely helpful
Bill and Kenny were wonderful at helping! Both very kind individuals!
Kenny was amazing and the best experience that anyone can ask for not just as a salesman but as a person as well ☺️ He got us exactly what we wanted!!!!
Kenny Cooper was my sales associate and went well beyond to help me find exactly what I wanted. He was so nice and answered all my questions. I will definitely come back to Ashley for my next furniture purchase.
Bought a bedroom suite from KENNY COOPER today, he is just the best salesman … wonderful experience. He went over and above to help get just what we needed!!!😀
Great customer service!! Very satisfied with purchase. Will shop here again!
Kenny did a great job of explaining and making it a great deal
Great selection of items at all prices. Excellent service on a new living room set at great price. Having to wait for it to be delivered but it gives me time to clean and get rid of the old set.
Bill our salesman and Carrie both got us a great deal! Great experience!
Kenny was very helpful
Kenny was fantastic to work with! He was super helpful but also allowed us space to talk it over and decide what we wanted to do.
William (Bill) was very kind and helpful. Service was quick and easy.
Aaliyah was super helpful with the purchase of a new king bed set and mattress!
We had the best experience buying our bed set from Aalijah today. He explained everything throughly!! And felt very good at the end of our purchase with Ashley’s!
Kenny is absolutely amazing! He is the person to go to for your furniture needs! 😊
Great experience with Kenny Cooper and the Ashley furniture team!
Absolute horrible experience with the delivery team and system. I ordered a bedroom set at the beginning of the month, and the expected delivery date was 01/16 between 8am-11am. This is no fault of the seller or the team, but my delivery was canceled due to the ice on the roads. My delivery time was simply copy and pasted to the next day. I took the day off work so I wouldn't be charged a "rescheduling" fee. Around 10am I checked the tracker to see where the delivery team was and saw that my delivery had once again been rescheduled to 1pm-4pm. I was never contacted about a new time, and I missed a whole days' worth of pay due to lack of communication from Ashley. Not only was my time pushed back, but I was also notified that they may be running 1-2 hours behind. I finally get a call at 6:30pm asking if I was able to take the delivery because the team was enroute and was 30min away. When the team finally arrived at 7pm, they began unloading furniture and started bringing up the headboard and the dresser. Not only did they bring up the wrong headboard, but they also had no idea what I had even ordered. I was asked to come down to the truck and point out what was mine as well as show them pictures, so they knew what to look for. After finally getting what they "assumed" was my furniture inside they began assembling. They attempted to attach a Queen footboard to a Full headboard so now it looks something like this: / \. After 45 min of them just staring at it, one of the gentlemen decides now it's a good time to call someone about what to do. I was simply told that I would be contacted about setting up a new delivery date to hopefully get it right this time. They carried out all the wrong parts and left. Around 845pm, there was a knock on my door from the delivery team asking if I had jumper cables because their truck died. I apologized and said that I did not have any. Once again, I closed my door. Now around 9pm, there was a knock on my door again. The delivery team asked if I could take them to a gas station so they could get some diesel fuel for the truck. Its 11 degrees outside, and they are stranded in a delivery truck with no gas at 9pm, of course I said I would help. Turns out they don't have a gas can and they ask if I can drive them somewhere to buy a gas can, take them to a gas station so they can put 5 gallons in it, store it in my trunk, and take them back to their delivery truck. I know 2 things to be certain: 1) I'm out $800 and still don't have a bed 2) I will never shop here again
Aalijah was helpful. Young guy and very professional.
Kenny is the man! He can sell anything you put infront of him. Great guy man. Very welcoming
Bill was fantastic!! Best salesman in the world!
Kenny was awesome!!!
Kenny was great to help answer all the questions we had!
Great place! Awesome customer service, Kenny was amazing!
Had an excellent experience! This was our second visit and Aalijah, the associate who assisted us did a great job in helping us find what we were looking for. Would definitely recommend to anyone looking for quality furniture.
Aalijah did an incredible job of knowledgeably and quickly showing us what we were looking for, was able to show unique features of every item we saw in the store!
Aaliyah was wonderful at showing us around and telling us about the products we were looking for.
Bill Brown and Carrie made it happen for us today! We picked out our sofa and ottoman at another location but couldn’t get the price we wanted. Bill and Carrie worked it out so that we got the sofa and ottoman that the price we wanted! I love them!
Kenny was very helpful was very helpful extremely friendly and polite.
Was quoted 300$ for 2 barstools but only got 1. Each stool was 120 so when the total came out to 280$ with shipping I was very pleased… UNTIL I received only 1 barstool and looking back at the paperwork we paid 130$ in shipping for 1 barstool. NOT HAPPY. Aerin was a very nice associate but we were completely misled and was told our entire total would have been 300$ FOR 2 BARSTOOLS. My wife and I just bought our first home and are new to everything when buying furniture, so if this is your first time DONT GO HERE. You will be lied to.
We ordered 2 barstools last week and we very clearly stated we needed 2 barstools several times to Aerin. Delivery was today and we only got one barstool. We checked the paper and realized only 1 was put down and we were charged over $100 for a delivery fee. We were not disclosed that information, we were told it would be $274.98 for two barstools and delivery charge would be included. If I would have known delivery was that much and only 1 barstool was wrote down, I would have canceled the order. Ridiculous.
Kenny was AMAZING!!! I went in to view furniture for our new home, returned to store with my significant other and he took care of us (he even waited on us 15 mins right before closing)! He was very knowledgeable and helpful, we will always return to this location from now on. Kenny, we can’t thank you enough!!!! Highly recommended!
Kenny was a great help and because of him helping us made everything 10x easier
Brent was so patient as I tried out just about every chair in the store in my search for one for our bedroom. He was wonderful—knowledgeable, professional, and so patient.
Thanks Elijah! Great info and flawless experience.
Great customer service
Kenny and Jay.
Aerin was very wonderful and very knowledgeable about her work. Thanks Aerin.
Found the exact piece of furniture I needed. Kenny was very helpful today in getting the best deal.
Kenny did a great job
Bill and Carrie were very helpful in the process of purchasing my furniture. It was quick and fast.
Kenny:) was a great sales person. He showed us all of the options and helped us find exactly what we wanted. The store in Fultondale is very clean and well stocked. Excellent shopping experience!
Recommend! Salesman Bill. Bill was very friendly and knowledgeable of products. He listened to our comfort likes and dislikes and found us the perfect living room set for our home. He went above and beyond in customer service by loaning us his personal ratchet straps to help us transport our furniture easier. Would definitely recommend him. Ask for him by name.
Bill and Jay couldn't have been more helpful while looking for new furniture for our home. Bill is a delightful soul, and went above and beyond for us. We appreciate you both!
Kenny was so helpful and helped me find what I was looking for and gave me all my options. He was personable, helpful, and knowledgeable.
Kenny did great helping us find a pull out couch for my sisters apartment. He was very helpful
Kenny was very knowledgeable. I enjoyed being around him. Buying Temper-pedic
Kenny was a great salesperson. He took his time and showed us mattresses and we didn’t feel rushed to purchase.
Carrie is the absolute best! She made my transaction very easy.
Aerin was so helpful. Thank you so much for your assistance and we will definitely be back in the future.
Our experience at Ashley was great thanks to Jay and Kenny!
Aerin was very helpful. She listened to my wants and desires on design. Thank you !!
Store was clean and our salesperson Aerin was great!
Bill did a great job! Very honest and gave us a great deal.
Had a very pleasant shopping experience. Go see Kenny, he was extremely helpful.
Brent helped me today
Aerin was helpful with the picking out of the chair we bought
Just met Kenny at Ashley in Fultondale today and had to run to give a review. He took great care of me, listened to what I need, what a liked, and what I wanted. And helped me make the best decision on what to purchase. Great attitude, did not make me feel like it was all about the “sale.” Kerri also did a bomb job getting me a great deal on all the pieces I wanted! Thank you so much. They are awesome! Shop with them!
Came in looking for a blanket ladder. After having to track down a sales person who is clearly dodging people who are looking around… I asked about blanket ladders, and the sales person didn’t know what that was, so I told them. Then your sales person told me that I would have better luck going to target. Then one of the other sales persons who wasn’t very eager to help also told us they are online only. Weirdest experience ever. Never seen sales people clearly dodge people, and tell you to take your money elsewhere even after realizing you sell the product we were looking for. No wonder you’ve “went out of business” like 6 times now.
Kenny is fabulous! He worked with us to get a great deal on a beautiful bedroom suite. We will return and buy our next purchase.
Great experience! Brent, Bill and JR were all super helpful and friendly!
I bought a recliner as a surprise for my Dad. Kenny is very knowledgeable of the different chairs they offer in regards to fabrics, colors and features. He helped me pick out the perfect motorized recliner for my Dad. He also worked very well with me and I got an excellent price for a very high quality piece of furniture! It was delivered earlier today precisely when I was told it would be and in mint condition. I highly recommend Ashley's. Ask for Kenny!
Aerin was a great help
Bill brown
He was awesome
My husband and I went to the fultondale store the other night in search of a couch for our new house and the guy who helped us whose name was Kenny was knowledgeable, professional, and honest. We will be back for more furniture and will request for help from Kenny.
They were helpful. Ordered a table for my daughter for Christmas. There is a delay for chairs like 3-5 weeks but that’s not this stores issues. I would use them again!
Great service!!
Aerin and Kenny were so helpful in helping us pick out a new sofa!
Ask for Bill. He was very professional, knowledgeable and helpful. He took a lot of time with us. Didn't rush us .He answered all of our questions.
Kenny did an awesome job. He was very attentive, patient and knowledgeable. Definitely recommend to anyone 10/10
Kenny was wonderful! He was friendly, knowledgeable, and patient. He helped us decide what was best for our space. Recommend him 100%!
Kenny was very helpful and knowledgeable about every piece of furniture we looked at. I would definitely recommend to anybody looking to buy new furniture.
Jessica was awesome today!! Thank you!!
Kenny was awesome greattttttt attitude ,Patient and professional In high He put me in the mood to shop.
Kenny was a huge help after we had already had a poor experience with Ashley Furniture. We walked in and he got everything we needed quickly. I highly recommend asking for Kenny if you need anything from Ashley
KENNY MET US AT THE DOOR AND WAS VERY ACCOMMODATING TO OUR NEEDS. HE HELPED US GIND JUST THE RIGHT PIECES TO COMPLETE OUR HOME.
Great customer service and the manage was absolutely amazing
I went to Ashley just for a bed but the help of a nice gentleman name Kenny I got a mattress that I love and a beautiful living room suite! Thanks Kenny for hospitality and knowledge that made me decide to purchase with this store.
JR is a great store manager. Great customer service. We will shop with him again.
Brent made our shopping experience easy and stress free! From now on, this is the only place we’ll buy furniture!
Kenny Cooper is the best, he made everything so easy and we left with everything we wanted!!! If you come here, shop with Kenny! WE ARE KENNY FANS AND ASHLEY FANS. I mean, they should rename the store “Kenny” :)
We were furniture shopping all day. We came into Ashley and met Kenny Cooper. He met all our needs and we had a one stop shopping experience. He made the process so easy!!
Kenny Cooper did a fantastic job while helping my wife and I pick out furniture!
Brent was excellent. He made our shopping experience terrific!
Kenny was such a big help, he is very knowledgeable about the furniture! Very nice and explained things in depth. Great personality and is patient!
Best experience I’ve ever had! Had exactly what I wanted and in and out in no time at all!
Kenny was our RDA today, we were very pleased at his experience and knowledge of the furniture we are interested in. We will be looking forward to his help again. Thanks 😊
Kenny and Carrie helped us get our warranty. They were quick and efficient and were so nice!
They were awesome! Gave us a great deal and were so nice and helpful! Kenny was awesome!!!!
Aalijah was very helpful and made the purchase quick and easy
Kenny was very personalable and extremely helpful to get me the type of sofa I needed for my budget.
Kenny does really good ! A great listener and understandable !
carrie was excellent ! and kenny was very helpful as well! we can’t wait to get our new couch to the house ! ❤️
I love Carrie and Kenny, they were both exceptionally helpful! The smiles of Ashley’s!
I had an absolutely great experience at Ashley Furniture Store…. Kenny was pleasant and patient.
Fantastic experience! Very simple and fast. Love this place. Second purchase and will definitely be back!!!
Kenny Got me the deal for the couch that I got. He Deff does his best for the customer as far as I know. I will update after delivery how that goes!
Kenny was so helpful and knowledgeable.
Kenny was very helpful in every way of helping us choose the perfect sectional.
Wonderful experience with Kenny!! He was very helpful and informative! I will be back again!
Chrissss, in Fultondale, offered exceptional customer service. His patience is impeccable! I would highly recommend him for your furniture-related needs. Thanks, Chrissss!
Chrissss at Fultondale's Ashley Furniture demonstrated exceptional patience and expertise while assisting us with our furniture selection and processing. I highly recommend him for any furniture-related assistance. Thank you, Chrissss!
Mr. Brent was great to work with!
Brent was great to work with very knowledgeable and helped us with the process of finding a similar one in store
Kenny was great!
Mr. Brent was extremely nice and patient.
Allijah was very helpful. Great experience
Customer service was great!! We were helped by Bill and he made sure we had everything we wanted and matched pricing and had us in and out in no time
If you buy furniture from Ashley furniture and there a recall on it . They want you to take the lost . Now the is a reclining sofa with charging system just sitting there . For over 4 months. They should have replacing the furniture. So think twice before buying from Ashley furniture store.
Kenny did great giving us our privacy to talk and getting us the price we had in mind!
Wonderful customer service. Kenny was amazing and great with our kid
Very pleasant experience with no pressure. Thank you Kenny for your help and answering any questions I had.
Great customer service! AAlijah was very knowledgeable of the product I purchased. Also, very helpful. I will definitely be a returning customer.
Aerin and JayR did an amazing job helping me with my bedroom set purchase! Awesome experience and I will be back to purchase other furniture with them in the near future.
Best salespeople in the whole state, Chris and JR!!!!
Bill was awesome! He helped us find everything we were looking for. He was professional but personal. He didn’t try to sale us things we didn’t need. I would also like to say that Carrie his manager also helped to find everything that wasn’t in the store for us. We will have everything with the exception of one item today. Thanks Ashley staff
Kenny and Elijah was very helpful and kind doing my shopping experience.
Great customer service!
I came today to check on my delivery date. I was very pleased to know that the order was put in as stated on previous visit. Jr kept his word! I even walked out with a small purchase of wall fixtures today. Great experience!
Worked with me on my purchase, helped me get exactly what I wanted .
Chrissss was AMAZING to work with! He helped me make the perfect choices and had an amazing spirit! Go see him at Ashley Furniture in Fultondale for all your furniture needs!
Great store with great people and service. Never bothered us while we were looking around but Chrissss was right there when I I had questions and needed assistance. Great guy had all the answers to my questions and more. Chrissss is the guy to go to for a great deal.
Horrible customer service!!! I was there for over an hour and the entire experience was disgraceful!! The sales representative doesn’t need to be on the sales floor, hes clearly inexperienced and not in the adequate position. He is not helpful in any capacity. After deciding to purchase, I let him know I want two seperate transactions— he ends up messing something up and doesn’t know how to properly explain what happened—which ultimately caused more frustration!! The whole store needs a customer service training class or new staff! I will never give this location my business again!
Carrie was awesome! Very professional and answered all our questions. Great customer service. ASK for Carrie when you visit the Fultondale store!
Brent was a great salesman. Friendly and courteous.
LaTanya was awesome. Ask for LaTanya when you visit the Hoover store.
Very helpful, friendly, and professional! Thanks, Brent:)
Jay and Aaliyah were extremely helpful working with us! Excellent customer service!!!
Fantastic customer service. Explained all the options and helped me make the best choice!
Wonderful experience with Carrie and Aalijah!
My sales person name was Brent. I would’ve never thought to get the quality furniture that he showed me that day and I’m so grateful.
Bill and jay did a great job!
Bill Brown and Carrie was awesome my furniture buying experience was the best
Chris was excellent
Chris is a great guy. 👍
Chris Rich is great. Go see him if you need any furniture.
Brent was helpful, courteous and polite. He wS very knowledgeable
Chris was awesome today!!!! He was very helpful with the beddings.
Brent was a pleasure to shop with!😊 Roland and Carrie was awesome as well!!💕
Wonderful
Excellent customer service. I don’t live in the area, but Brent & Carrie went above & beyond helping me get a chair I wanted from their store.
We will never order from them again. Everytime I call the store to get an update on delivery they lie about what they are waiting on. I’ve been told 3 different lies and we still haven’t received our furniture yet.
Brent the sales person and Carrie the office manager are great! If you are looking to buy some furniture ask for them!
Trent was great
Great customer service and very knowledgeable!!!
Delivered a new sofa with a 3 inch hole in the arm. Waited few more weeks for replacement. Did not deliver on the scheduled day. Customer service messing around saying they "cant hear you" and hanging up (and I was being nice, not even raising my voice). Replacement sofa also delivered with a rip. The second delivery crew spoke zero english, were angry because they got their truck stuck in a parking lot, and proceeded to lay the unwrapped sofa on the cement. Avoid Ashley if you wish to avoid a 2 month ongoing hassle (bought in mid July, the second (ripped) sofa delivered Sept 15th). Still waiting for customer service to call back regarding the rip. Just a garbage, garbage company with horrible customer service.
Brent was amazing!!!
Jay and Arin made my shopping a pleasure. They are awesome. I will recommend yall to come out here at Ashley furniture at fultondale to experience their customer service relationship.
Great service and great product!! Chris was able to match a price for me and was great!!
Friendly staff
Aalijah was great to work with. Him and the store manager made our whole process very enjoyable.
Carrie and Aalijah were extremely helpful with our transaction. Highly recommend them both!
Chris was super helpful and went through all the fine details of our purchase thoroughly.
I had an absolutely great experience at Ashley Furniture Store today! The experience was pleasant from the greeting from the Sales Associate Aerin to the Store Manager Jay to the Office Mgr. Carrie. They were all knowledgeable, patient, and accommodating. I will be a repeat customer!
It was a wonderful experience and the manager was very friendly
Thank you Erin and JR. This store has a great selection and wonderful service and management.
JR was awesome! I appreciate his customer service!!!!
Great customer service from JR!! Willing to work with the customers to meet their needs!
Had an awesome customer service experience at Ashley in Fultondale AL! Aerin and Carrie were awesome! Go see them for your needs!
Had a great experience at this store. Management was nice and patient as we made our selections.
Chrissss was Very Knowledgable, patient and took his time to answer all the questions we had. Can’t wait to get our sectional!
Chrissss was very nice and helpful. Made the process very easy for us. Thanks!
Ashley has great furniture! Chrisss was amazing!
Chriss was very helpful.
Looking for table & chairs for our newly renovated kitchen this afternoon. Nice selection and great store overall. Our host, Chrisss Rich was super nice and very knowledgeable. We’ll definitely be backl.
My wife and I came in searching for a couch and needed some more info on what we were looking for and Chris helped us out and got us hooked up with a sweet couch! Quick and easy process! If you need help looking for furniture, ask for Chris at the Fultondale Ashley furniture store!
Chris was an incredible rep to work with for the purchase of our couch. He answered all of our questions and knew exactly which piece of furniture we were looking for!
Carrie the office manger is amazing! Very friendly and helpful.
Carrie was excellent in her services as the office manager. She helped get everything fixed and finalized
Everyone is super helpful and make you feel welcome. Carrie, the office manager helped my sales person find the items i wanted. Shes very hands on. These people really know their stuff. I highly recommend using this location.
Mr. Brent & Mr JR we're awesome, I would drive for great customer like I got from them again
Awesome service and Brent got me what I needed and delivered in time!
Brent was amazing
Aalijah and Carrie were very helpful and made sure all of my questions were answered.
Aerin Callahan is a super salesperson! She was accommodating but not pushy. I will use Aerin and Ashley Furniture for my future furniture needs.
Aalijah and JR are two of the best! Very knowledgeable and concerned with our wants. 10/10 would recommend them for anyone needing furniture!
Go see Brent Tielking. He helped us price match to save. Thank you so much.
Brent took so much time to help my wife and I pick out the right sofa for us. He saved us so much, we got a breakfast table. Price matching saved us $
My tv stand was delivered without being assembled as ordered.
Stephen the store manager went above and beyond to help us!! Great job!
Had a great experience with Aligah he took time and got us exactly what we wanted even though we changed our mind one hundred times
Brent was excellent! Her showed us all the options!
Ali was awesome!
Great furniture and great service!
Elijah was very helpful
Chrisssssss is AWESOME!! He went above and beyond….and not to mention, the process was super simple!!!! Definitely 🌟🌟🌟🌟🌟
Brent at Fultondale was the best! I told him what I wanted, he showed me only things that matched my needs and made it a hassel free experience! Thanks Brent!
I like thank Ali and Steve for there great service and for being every informative and a great purchase
Special thanks to Ali, JR and Aerin at the fultondale location! Very attentive and patient with my partner and I. They got us some great deals!! 🫶🏽
Everyone was great and helpful! Thank you Nivya, Carrie, Chris and Aerin!!
Great service from Chris
Ali was wonderful walking us through the purchasing process of a new living room set!
Ali was amazing. He helped us find a bed and a recliner sofa. Great personality and very patient. 10 out of 10 for us.
Brent was a great to work.. 10/10
Chrissss was very helpful to us being able to buy a new couch! Great service! Highly recommend!
Chrissss was great
Chrisssss was great. Very helpful
The service was fast and friendly and my selection being in stock was the best part ever!
Chris was a great help today!
Very helpful and patient
Ordered on June 25, 1st delivery was a no call no show. 2nd delivery was a flat tire, yeah ok. So now 3rd delivery is July 25. One month to get furniture is ridiculous. Avoid at all cost.
Found my mom a great recliner for almost half the budget ( on sale ) in less than 30 minutes
Brent was really helpful with our purchase of a new couch. Thanks Brent!
Chriss is our sales person
Ali was wonderful and very helpful!
Christian was extremely helpful and knew how to let us do our own thing without trying to pressure us into anything we didn’t want while still doing his job.
Ali was so much help when we were picking out our new living room furniture! Definitely recommend using Ali at Ashley in Fultondale if you’re looking to buy new furniture!
Mr Brent he did good job
Ashley is our favorite furniture store! Everyone is always so helpful and friendly! The Fultondale store is beautiful and full of merchandise to look at. Chriss was such a helpful and friendly salesman! We will be back!😉
Very friendly and nice! Chris definitely knows what he’s taking about! Highly recommend working with him.
Our associate Chrisss is as incredible. Very knowledgeable and gave the best service for our needs.
We had an awesome experience today at Ashley. Chris was amazing, and very helpful!
Wonderful experience! Ali was great!
Ali was great
Brent was great! Very knowledgeable. Great customer service.
Ali is a great customer service rep! Did not make us feel pressured at all. This store is also very neat and clean!
Ali did a great job and took care of our every need! Store was organized and very clean!
Brent was professional, helpful and fun to shop with. Choosing my new mattress was a pleasure.
Chris Rich is a real professional and astoundingly knowledgeable about the different options available purchase. He made my visit smooth and quick. I will be back!
Chris was my salesperson. He answered all my questions and remembered my name through out the process .He was very professional and knowledgeable. 10/10 will recommend him to all my friends buying furniture in the area soon .
Christopher Rich was a lot of help in selecting and purchasing my furniture. He made the process easy and was truly interested in helping me find the best pieces for my space.
Chrisss is an amazing sales man he needs a raise
Chris was the best at helping me. He was kind, patient, empathetic, and just all around the best worker. Dude just the dopest
Great service. Friendly staff, especially Chris Rich. Super helpful and kind.
Chris was hands down an amazing person to do business with. Every store needs one of him. Keep up the good work.
Chris is the guy you want to see. This guy knows his furniture. You will definitely enjoy your whole experience. #Activated
Christopher Rich promptly helped me find what I was looking for!
Went to the Ashley in Fultondale just to browse and get some ideas. I was greeted as soon as I walked in by Christopher. I let him know I wasn’t buying today just browsing and he didn’t miss a beat. He was still available to answer questions and even offered some helpful advice. I did not get the designer gene. Lol. It was refreshing to not feel pressured and still offered the level of service as if I was spending 10k. When I do get ready to buy I will definitely be coming back to see Chris. Thanks for the pleasant experience.
Nice store. Friendly staff. Chris was very knowledgable and helpful
Chris is a true professional and really understands how to help somebody navigate what seemed like endless options. I highly recommend you ask for him when you visit. Thank you so much Chris! Ask him about mattresses. He's incredibly knowledgeable about sleep.
My wife and I bought a bedroom set, our Salesman Chris was very smart about products and helped us with utilizing the Ashley Store Financing option. Great exp. Will buy more in the future.
Chris helped me with buying a sofa. He's the bestest of all time!
Chris Rich became my client, and then I became his! What a great sales guy! Great personality, legible and informative about the products, prices, sales and warranties. Love the selection and time he took to help me pick out my new most comfortable couch ever! I’ll def be back with Chris to help me purchase!!!
Chris was an amazing sales rep, no nonsense and he hooked me up. Not to mention one of the funniest people I've ever met, I've never laughed so much while buying anything. Steven the manager was the nicest guy and they made me feel special. 10/10 would buy again!!!
Chris is the guy you want to see. This guy knows his furniture, you will definitely enjoy your whole experience. Activated
Brent and all the staff at this location were fantastic. He made my first time buying living room super easy and worked with me on pricing!
Great service with Ali!
Brent was beyond helpful from start to finish. Was not pushy, willing to answer any questions and very patient.
Brett was a huge help for us! He took into account all of our needs and helped us find the perfect furniture for our family!
Chrisss was amazing! Was super friendly and patient with us, also very knowledgeable and helpful in our decision making.
Cam was an amazing salesman & my experience was awesome!
Chrisss was amazing! He did not try to throw us towards anything unwanted. He listened to all of our wants and concerns and got us just what we wanted! Amazing service, amazing personality, highly recommend!
Mr. Brent knew exactly what he was doing! Great salesman! Great prices!
I purchased a living room set. Brent was my salesperson. He was very patient with me, & answered all of my questions. I took a break & returned another day. He still showed patience.
Cam was extremely helpful and very patient with our slow decision making. He made it easy for us to pick exactly what we wanted. He was very kind and friendly. Thanks a bunch!😊
I've been in twice and Brent has been extremely helpful. What I really appreciate about him is that is he not pushy like a lot of salesman. I will come back to see him EVERY TIME.
Great job in explaining everything
Brent went above and beyond to help with everything from looking to purchasing, would 100% recommend!
Elijaah was a great help
Cam Steele was the associate that assisted us in purchasing my daughter’s bedroom suite. He was very informative and helpful; he had a great personality. The overall experience was very pleasant.
Cam Steel is great! He is honest and have a great personality.
Aaliyah gave class act top-notch service to me on today!
Very pleasing experience. Thank you
Terrance was very knowledgeable and helpful in me purchasing a new dining room table and chairs
Cam did a great job of getting me in and out
Cam was very helpful in making my purchase. I got great deal
Great experience with Brent!
Brent in the Fultondale store was great to work with.
Chrisss was fantastic, he helped my husband and I find the perfect couch! 10/10 will be back!
Great
I been bought my furniture awhile back still smells new and beautiful vibrant color I also keep it covered and I don't like for it to be sat on much that's just how I am but beautifully made very well put together I highly recommend very sweet staff and I stopped by last Friday to check some things and still smiling faces and warm welcomes do not go in there complaining about prices if you don't have the money do not enter
Brent was very helpful picking out my furniture today!!!
Chris was absolutely amazing and GREAT salesperson
Great shopping experience with Brent. Friendly and courteous.
Go see Chris!! I had the best experience with him so I’m 1000% sure you will too! He’s kind, patient, and very knowledgeable on all the pieces. I always have tons of questions when I’m purchasing things and he had the answers. Thanks Chris 🤗💪🏾
Chrisss was a great help ! Helped me find what i needed for a great price ! I left with more than what i came for but exactly what i needed !!
Salesman Brent was the best and helpful
Camerion Steele Jr. has exhibited professional service.
Brent was so helpful and got us an amazing deal!!
Great customer service!!!
My sales associate Brent was the absolute best! From time we walked in the door he greeted us with a smile and worked with us to make sure we got exactly what we wanted. The saile from start to finish was an excellent experience! We will definitely be back to deal with Brent!
Cam was very helpful!
DO NOT ever buy a so called leather recliner from them the left side of our recliner has completely faded out. We brought this recliner in June 2022 not even a year and it’s fading and the extra warranty but guess what the only thing they don’t cover is fading I was told that’s from everyday wear and tear.
Brent was very helpful! And Friendly and Carrie was also helpful
Very helpful and easy to place an order.
Our consultant was so nice ! Very helpful!
Brent was so helpful In our search for our new sofa! He helped us find the perfect sectional and got us the best price! Thank you!!
Chrisss (not a typo) was a big help to me today picking out a dining room table & chairs—I was pretty indecisive and he was really patient and give me a lot options. Great personality too!!! Come to Fultondale and ask for Chrisss!!!
Aalijah gave us great customer service. Good knowledge on products, very helpful and patient. This is our go to furniture store.
Chris was amazing
Great service! Very friendly service!
CJ was so patient and kind with us and was very informative on everything they had or didn’t have in stock at this location. He got a sale out of me today and we will be back to shop with him again soon!! Highly recommend this store and CJ to help you once you get here.
Excellent service from Phyllis. She was attentive, knowledgeable and highly engaged and skilled
I walked in the store 30 minutes before closing. I was there almost 2 hours. AAlijah was very patient, knowledgeable and more than helpful in assisting me to purchase a sectional sofa with chaise. I mean he really tried to sell/offer me everything but the kitchen sink!😆 I also ended up purchasing protection and in home delivery! Afterwards he tagged Kerry, who helped me to figure out the best route for payment. She was very pleasant and assuring.I usually break out in a sweat when I spend a lump some of money but the both of them made me feel comfortable. AAlijah and Kerry are the BEST!
Cam was excellent assisting and helping us with our purchase.
Brent was awesome. Super helpful. Second time customer. Love the Fultondale store!
Love the selection! Found exactly what I was looking for after searching at multiple other stores. Should have came here first. Cam was our salesman and he was WONDERFUL to work with. So polite and respectful! We will 100% buy from him again. Go by, ask for Cam and tell him I sent you!!
Cam was very helpful and knowledgeable of his job and the products he was selling. Thank you Cam!!
when they respond to reviews, they don't mean it, just to look good on review, I was given a email to respond personally to David....... .. and he has not responded back to this day ashley is terrible,i need to speak to someone.
Carrie and Cam was amazing!! I came in kinda late in evening and they stayed open late till 8:45 on to make sure I was taken care of.. The service was Stella!! Thanks Youll
Carrie and Jada were so helpful and amazing
Enjoyed buying from Brent very good salesman
Very helpful. Provided online pricing for items in store. Showed several options in the styles I was looking for.
Cam was a great salesperson. Very helpful!
Cam got me in and out! Also, made sure I was able to get price matched for the best deal! Will recommend him to everyone I know.
Great customer service Mr. Brent was amazing!!!
Phyllis was very helpful and straightforward with prices and helping us understand the process. Also she explained everything well. Overall great experience.
Get service very helpful Cam
Courtesy helpful knowledgeable very very very nice
Brent was knowledgeable and friendly
Chris was very helpful today
We had a wonderful experience shopping for our new living room furniture. Brent was very courteous and knowledgeable. It was a pleasure to have him serving us.
Jada was great!!!!
"JaPe" aka Jada was awesome!!! She was very knowledgeable about the various furniture and accessory items we looked at. She was very pleasant as well. Her customer service was on point. #WeLoveJaPe #ThanksAshley
Cam was great! Great customer service!
Cam did a great job
Mrs. Wigley was awesome in helping with the issues we had with the delivery of out new item.
I went into Ashley furniture seeking assistance on bedroom and living room furniture. Brent was kind, courteous, and helpful in discussing all available furniture options when moving to another state. He was attentive and responsive in addressing my specific interests!
Great service! Aalijah was a great help in finding everything I needed for my new home and Carrie made the closing out process a quick and easy transaction. Highly recommend working with these two!
Brent and Angela gave us great deal! Brent was a pleasure to work with, explained all our options, and we found a sofa we love!
Both Cam and Angela helped us with our bedroom purchase. Great deal on a great set, thank you.
Cam is an absolute delight! He was knowledgeable and helpful without being “pushy”!! Thank you Cam!!!
I was impressed by Cam Steele professional and friendly service.
I do not recommend this place. They just want to make a sale. They pretend they care until you don’t want to buy something then they want to take forever to refund your money. Attitude of the manager is terrible. Fakest people I’ve ever met.
Very professional and help thanks Cam & Carrie . Be back soon 🔜
Chrisss did a great job. He looks like Elvis Presley.
Amazing customer service! Shoutout to Chris for helping us get our new living room set!
Chris was amazing and helped us get the couch we wanted for a great price!
Went into the store and got more than expected with the help an amazing salesman. Christopher Rich was absolutely awesome. He was so patient with me and I walked away with a beautiful set. Thank you Chris!!
Sales team was excellent is the only reason for the one start. My issue is with the owner of this independent store who does not stand behind his products. Me and my husband purchased a $1800.00 dining set for our new home. I agreed to pick it up as we were unsure when we would close on our home. I picked up the set from bessemer warehouse and the table itself was re-wrapped because I was told it was mis delivered to another client but no damage and wrapped back up immediately. Chairs were all in unopened boxes. We unwrap the table and to our surprise the top was cracked and starting to peel. Also one of the rivets pulled completely from the chair leg making it unstable to sit in. We immediately phoned the store manager who requested pictures and I emailed directly to him within 3 days of us picking up the furniture. This was August 2022 and we have been back and forth with no resolution to date other than last email sent december 13th stating my request for equal swap was denied but they would do repairs in the shop and someone would be in touch with me in 5-7 days. They must have meant 5-7 months. With this type of customer service I will never refer or shop at this location again. I am currently speaking with an attorney and will pursue in small claims court as this is completely unethical. I can see if i was attempting to get something for free i just simply want qualify furniture that i was made to assume i was buying.
Stopped in trying to get a feel of my vision, Jada and Chris were extremely helpful with suggestions and ideas. I didn’t feel pressured while interacting with them. Definitely will be going back
Cam Steele helped me out getting my bedroom furniture. He was great help and informative! I’ll go back there when I get my couches for sure.
I visited the fultondale location on 2/2/23. Saw some tables I feel in love with took pictures of them so I could remember what I saw. Went back on 2/5/23 to purchase them, only for the price to be higher. Store manager Angela would not honor the price I had pictures of. The staff Jada, Cam and Carrie was very helpful. I just thought this was wrong on so many levels. I will be called corporate
Chris was a pleasure to work with and provided excellent customer service. We will definitely be doing more business with Ashley .
Chris was great to work with. The best experience I've ever had with Ashley. He reminds me of Elvis Presley.
Cam Steele gave us amazing customer service in our search for a new living room set! Very patient and very helpful! 10/10 recommend asking for Cam!
Excellent customer service from Cam Steele! Definitely will be back to do business again.
Great service! Chris was very helpful but not overly helpful!
Brent was so helpful!! We will definitely be back.
Brent and Angela were awesome! Best customer service!
Mrs. Phillys was very helpful and very nice. Helped me find everything I was looking for.
they'll lie straight to you and expect it to be okay. If what you ordered new becomes a discontinued product doesn't it stand to reason that you should receive a phone call explaining the situation and discussing options, not taking a demo floor model apart and trying to pass it off as new , then lie about waiting on pieces to come in for weeks I thought this was a reputable company but I was so wrong .
Love shopping here! Carrie and Phyllis went above and beyond to help up us purchase new furniture and got us great price!
Chris was a great to work with! Was willing to come to the store on his day off.
Cam was very helpful! If you visit Ashley’s in fultondale, ask for him!
Brent was great and very helpful! Very informative and eager to assist.
Brent was very helpful and patient with me. Very friendly. Great prices too!!!!
AALIJAH was a pleasure to work with! He went out of his way to give us the best prices. He was very patient and thorough.
Brent was so friendly and helpful!!
Thanks to our rockstar salesperson Ms. Phyllis for your expertise and patience with the purchase of our recliner loveseat!💕
Carrie Hartson was very helpful and very understanding. She made the whole experience a lot easier to handle.
Beautiful showroom! A lot to look at for all rooms of the house. Helpful and friendly staff. Highly recommend shopping here! They will price match what you find online! Thanks Brent!
Great, cam was very helpful!!!
Do not buy extended warranty, bad service and run around.
Ms.Phyllis royal is amazing very helpful highly recommend her to
Terrible products and even worse customer service.
I have enjoyed the professional and courteous service I received here. The salesman are very patient and knowledgeable about the product that I purchased . I would recommend this store to my family and friends.CJ and Cam was my sales team they worked together to give my the best deal possible that made me feel like family. Thanks Ashley
Cam was a great help with the purchase of my new couch. He has a great personality and was very helpful.
She is great in her sale experience and excellent job with her customers. Ms Phil I love you.
Service was great. The sales rep Phyllis was awesome and very helpful.
Phyllis was sale person very professional and outstanding person to work with thank you
Scratched my furniture and didn’t wanna take responsibility for it or do anything about it besides be rude to me. I do not recommend this place to anyone.
Aalijah is great, super helpful
Cam was great!
Cam did a great job taking care of us today!
Liked
CJ helped us with our purchase and he was so helpful and not pushy at all. Thankful for his work and patience with us :)
CJ was very helpful. He has a great attitude, and made our shopping experience very easy and stress free.
Cam was great!
Was a pleasure to be helped by crest,best salesman of the year.
Christopher was wonderful ❤️ coming back soon ..good service
Chris was awesome, great salesman and a funny guy. Very professional
Mrs. Phyllis helped my mom and I find some awesome furniture and deals!
Chris was amazing and very helpful
Phyllis was super helpful. We will be back.
Cj was wonderful!
Brent was very helpful as well as everyone at Ashley. Thanks for a positive experience! Tim and Connie Smith !
I went in the store on 11/11/22 and was "assisted" by Chris. After browsing the store for a bit, I found a beautiful dining set - a solid marble table and six chairs marked down on clearance. I immediately told Chris I wanted to go ahead and get it before anyone else does. So he took the price tag off the table and explained to me that the delivery was averaging about 7 to 10 business days. I said that was fine. He had a tablet in his hand and proceeded to complete a Customer Information form with my name, address, phone number, email address, etc.Chris escorted me to another section of the store to wait while he placed a call and got everything ready for my purchase. Since he didn't specify, I assumed he was trying to get me a delivery date and time. I was at the store for about 90 minutes. Chris advised that "they" weren't picking up and he was waiting for them to call him back. He said if I wanted to I could leave and he would call me upon hearing back, and that I could come back down to the store to pay for my order. (Why he didn't just go ahead and take my payment, I have no idea. I was not even using financing.)Well, I never heard back from him on Friday. I never heard back from him on Monday. So I called on Tuesday saying I wanted to check on my furniture and that a friend was going to help me pick it up that afternoon. Chris was off work, but another associate tried looking up my furniture using my name. My information was NOWHERE in their system. The furniture I was calling about had definitely been sold - but to SOMEONE ELSE. After the fact that I went in and tried to purchase it myself. How ridiculous! It feels like that scene in "Pretty Woman" where they won't allow her to shop because they feel she isn't good enough, but they are willing to sell to other customers. You sold MY furniture to another person!SO THEN - I get a call back a little later from the "manager" named Jessica. After explaining ALL of this to her in great detail, all she can say are these two things: 1) We can't do anything about it because our store policy is that we can't issue a refund on clearance items, and the other person has already paid for the furniture. 2) We will talk to Chris about this to make sure it doesn't happen again. Then, she proceeds to explain to me that they can't "HOLD" furniture for people until they get ready to buy it. I said I never asked him to HOLD the furniture for me - I was ready to purchase it at that moment.So I'm thinking: 1) Why can't you issue a refund to that person if they were charged for furniture that someone else was already buying? 2) Why is Chris still going to be employed there? 3) Why didn't she have Chris call me to apologize directly? But, I digress...Jessica then states she will call around to other locations to see if they have that exact dining set and could sell it to me. I agreed that would be fine. She advised that she would call me back with further details that evening BEFORE the store closed for the day. (And proceeded to brag about how good her customer service is and how she was making me her first priority.) SHE GAVE ME HER CELL NUMBER to be able to contact her if needed.About two and a half hours after the store closed, I still had not received a call from her. So I texted, "Were you able to find out anything else today?" She NEVER replied. Then I texted her the next morning to let her know I was not happy with her "customer service." She had the audacity to text back saying, "I'm sorry, I am off work today." WHAT?? She continued in text that she would have someone else at the store CALL me ASAP. It's been over 48 hours and I still have heard NOTHING from anyone.I should also mention that I asked for the phone number of someone higher up, such as a regional manager or headquarters. She stated she would provide that information when she talked to me later. So that last time we talked, INSTEAD of giving ME the information like I asked, she told
Phyllis Royal was so helpful and great to work with at the Fultondale location. Knowledgeable and courteous with no sales pressure. Found all employees and staff helpful and nice.
Absolutely great customer service with Miss Phyliss and Jessica. No pressure on purchasing
Was a pleasure doing business with Brent!! Thanks for the easy experience!!
Very knowledgeable and easy to work with staff
C.J. is awesome! He took the time to look for an item on the floor when I called and went above and beyond to answer all my questions!
We had a great experience with Mr.Brent *****
Brent was a top notch salesman and new management was wonderful!
Brent was very helpful and went above and beyond.
Cam greT customer service
Everyone here is so helpful and so nice. I highly recommend coming here! Cam is the best worker by far, we loved him.
Chris is awesome!!!
Management and their team are some of the most kindest caring I have met in the retail industry in a very long time. I actually care in a very tentative to everyone as needs and go out of their way to make sure it’s right.
Better selections were online
Was an all-around wonderful experience! Chris was so helpful and kind, even staying late to get us taken care of. He went above and beyond and we got exactly what we wanted! So greatful for all his help!
great place great people in all and go to cam that’s the man
Chris is a great guy. Thanks for all his work
Chris was great
Chris was extremely helpful!! Found exactly what I was looking for!!
Awesome 👏
Chris is very professional and kind. Very helpful thanks Chris for your help
Stopped by today to look at some fabrics/colors and Chris was very helpful.
It felt like home. Ms Phyllis Rowal was a big help along side Mr Brent .
Jessica helped us every step of the way. Helping us get a dining set, and some new chairs. Great service.
The Fultondale Store Manager, Jessica, has been amazing to work while we have bought almost all the furniture for our new house from her store. Her customer service and communication is AMAZING! She definitely goes above and beyond for her customers!
Staff extremely helpful. They price matched another store. Getting sofa set quickly.
We worked with Cam buying a dining room table and he was so helpful. Very friendly and answered all of our questions quickly. Cam was very personable! Will definitely be back to Ashley!
Cam at Ashley Furniture in Fultondale was GREAT!
Mrs. Phyllis was amazing!! We had such an awesome shopping experience working with her. She was very knowledgeable and knew exactly where everything was in the store.
Chris was excellent great customer service
The store is well organized for customers to observe items on display. The service by the sales person was excellent, in that, she was very knowledgeable about items in the showroom which saved a lot of time. My wife and I also observed that the quality of products in the store was very good.
I had the best experience in Ashley today me and my husband first time in the store we will be back and tell everybody we cross to see Chris Thanks again Chris see you again
Always love coming to Ashley, but this experience was the best thanks to Chris! He was incredibly friendly, helpful, and personable!!
Brent was my sales associate and he was helpful, professional, thorough, and very kind. I'll definitely be back! Thank you so much!!
Chris and cam are the best!!!!!
Awesome customer service! Chris was very informative and a professional at what he does. Highly recommended to shop here!!
Chris was EXCELLENT & informative! Great experience!
Chris was wonderful! Very professional and gave us a great deal. Store is clean and as wide variety of merchandise.
amazing experience with Chris at the fultondale location go check him out?!!!
Chris R. Was amazing! He took his time with us and helped us furnish our new home. I highly recommend! Great customer service!
I have bought several furniture sets from Ashley Home Store and most pieces have withstood the test of time, three kids and multiple moves. I went in today to upgrade one of my bedroom sets and Chris was more than helpful. He is extremely knowledgeable and had no problem answering the thousand questions that I had. Thanks Chris!
Very pleasant experience with CJ
Mr Joe and Ms Phyllis has great customer service they knew exactly what i wanted and there wasnt a wait
Linda was fantastic and helpful
Picking up the furniture went well but I feel scammed by Ashley furniture. DO NOT buy a protection plan, it's not worth it. I've dealt with the worst customer service possible. Ashley furniture sends you to an outside source only for them to tell you to contact Ashley furniture. When they finally tell you how to file a claim and you file it, you get no response. I've been waiting for months for someone to respond to our claim and nothing. I wish i had never wasted my money.
Chris was amazing! He really goes above and beyond to get what you want and stay in budget! He’s a great asset to Ashley! I’m so glad he was there to help us!
Everybody who works at this Ashley home store has been so helpful and friendly. And patient! Aaron, the young man who helped me with my purchase, was particularly good, guiding me through the store on the hunt for my best coffee table! The whole staff was incredibly helpful with Purple mattresses and frames too. Thank you!
Chris was amazing
I was very lucky to have such a great salesman/overall great person at my aid guiding me through the process of buying my couch set.
Chris Rich was awesome from start to finish. Straightforward, honest, gave us space and time without being pushy but fought appropriately for the sale as well as to get us what we wanted. We would come back and ask for him and do business with him personally again.
Chris was super helpful and patient with me. Over the span of several weeks I went back and forth on a decision. Chris remembered me each time and was extremely helpful.
Chris is top notch! Got the best service start to finish! I have a new fave Ashley Furniture salesman! He is very personable...
Kaitlynn Harris is a 5 star employee. Great customer and definitely would recommend going to her for my next purchase.
Got what we wanted at the price needed.
Amazing service from Christopher
Shout out to Ms Phyllis who is an awesome sales person. I was just looking and ended up buying a bed and coffee table. We appreciate Phyllis’s kindness and professionalism.
Chris and Joe were very helpful in our purchase of a sofa and recliner. Would definitely recommend Ashley Furniture in Fultondale!
I had the PLEASURE of shopping in the Fultondale store with Phyllis Royal. It was such a class act experience. They way she took her time, so very knowledgeable, great attitude, patience, professionalism and so much more, made this furniture buying experience such a joy and peace for me and my husband. And soon to be my entire family, because we are HIGHLY RECOMMENDING PHYLLIS ROYAL to assist them. Thanks Ashley for having this gem of an Employee.
Thanks to Phyllis and Ashley Furniture in Fultondale! They were great and very helpful. If you need furniture ask for Phyllis!!
Chris was my salesperson and I’ve worked with him before. I was happy to see him today. He is very knowledgeable and helpful. Both times he helped me find the perfect piece of furniture for my space!!⭐️⭐️⭐️⭐️⭐️
Platinum plus extended warranty is worth every penny.
Servicing the Birmingham area, Joe and his time are the ones to see. Treated like a person, not a dollar sign.
This place is fantastic. Joe and the staff will get you an amazing deal and take care of all your needs for your home!!!
Jessie was awesome! Store staff is knowledgeable selection is wonderful.
I looked for several weeks and found what I was looking for at Ashley. The store manager was awesome and CJ was awesome helping find what we need. The store was clean, cool and easy to get around in.
Wonderful experience purchasing our furniture with the Fultondale location. Great prices and quality furniture. CJ and the crew were more than accommodating and provided an exceptional buying experience. Highly recommend!!!
Fultondale Ashley is a great place to work and shop! Come see us for your furniture needs!
Everyone was very helpful and attentive. The service was friendly and they made the process quick and easy. I would recommend visiting this location.
We paid $500 for delivery and assembly plus the trash being taken. On top of the sales associate telling us that the third party would even help us move our old furniture. They declined, so we moved them. They then proceeded to tell us they couldn't move our furniture inside because it's already touched the ground. So, we called the store. Vance was supposed to call me back over two weeks ago and is always off work or out when I call. It's not so much that they didn't move our old furniture. It's that we were told so many things to make a sale and then paid $500 and all they did was leave our white linen couch on our lawn.
Decent furniture at a decent price so no complaints.
Disappointed in the service and follow trough of promises made after waiting patiently for 6 months to receive the items I paid thousands of dollars for.
Four stars because of Katara and all her hard work (she deserves a solid 5 stars!) Ordered a bedrm suite w/mattress in June of 2021, was told 16 to 20 weeks delivery timeline due to covid/shipping backlog. Everything was still a mess, so I didn't go into this with any unrealistic expectations. 48 weeks later I received my furniture. Almost a year! After zero updates and no indications from management that my bedroom suite was coming - I actually went in the store in early May 2022 to ask the manager for a refund but met Katara instead. She looked up my order and was appalled with what she saw was happening. With a couple of emails and a phone call - my entire bedroom suite was delivered within 2 weeks of speaking with her and it is perfect!
Beware.. The manager lied to us. We bought a sectional and recliner here on September 27. I was told my furniture was in stock, and would be delivered in 4-6 weeks. It wasn't in stock. On Decemebr 17th, almost 12 weeks later, they delivered my recliner and half of my sectional. Why would I want half a sectional? It looks ridiculous. Why wouldn't they wait til it was complete before delivering it?? I called and called, and I either get put on endless hold, or I'm told 'we'll call you back', but no one ever does. I don't know when I'll get the rest of my sectional. *EDIT* The rest of my sectional was just delivered in APRIL. SEVEN MONTHS after purchasing.
Had a nice girl show me a few sofa sectionals.
DON'T SHOP AT THIS STORE! FREE INFORMATION THAT I WISH SOMEONE HAD GIVEN ME. I JUST LOSS $680 FOR A CANCELATION FEE THAT WASN'T MY FAULT! The store manager is rude. The salesman (Adam) will lie just to make a sale! Told me I would have to wait 4-6 months for delivery (which was a lie) they will never have a definite delivery date. they will throw your contract in your face regardless of what was said by their employees! If you want to throw money away and be lied to or wait months for furniture this is the place for you!
No honest customer service! The salesman will lie about delivery just to make a sell. Then when you cancel you will be charged a 10% cancelation fee. Yes its in the contract but management should be held accountable for what their employees are telling customers. Store manager was very rude and wouldn't acknowledge the fact that I was lied to by his employee. I would rather sit on the floor than to purchase anything from Ashley! I wouldn't recommend ANYONE to waste money in this store. Looking at other reviews it's not only this store in Alabama so it's a Company problem, but of course the customer pays. I hope the $680 that you stole from me serves its purpose!
I ordered furniture last year and never got a call and still haven't got my money back just disappointed how it was handled no real resolution
Ashley Furniture advertised that they had Furniture in stock. Went there over the weekend and was told that the advertising is false. It would take at least 5 to 6 weeks to get Furniture. Ashley Furniture should be ashamed for reporting that they have Furniture in stock and ready to be delivered. I will not be going back to Ashley Furniture period. If they lie about something like this, what else will they lie about. Shame on you Ashley for lying toget someone to your store!!!
Terrible service
I paid for in full for a couch and loveseat and they ordered it and they said it would be a week or two, 3 weeks went by I call loveseat and table was in but not the couch ,i said just wait and deliver it all at the same time so another couple days passed,and I call again couch came in but not the loveseat,I said y'all told me everything was there but the couch, i said I tell you what, I m coming to get my money back it's been almost 6 weeks I don't won't to fool with this place anymore and then when I get there they couldn't give my money back,and I paid cash ok they said it would have to come from corporate office in about a week,I was furious,I hope no one else has been treated this way. And no one has ever reached out and even said I'm sorry this happened or anything.
The store and products are so nice. It is too bad the follow through on actually having the furniture delivered is sooooo poor. Furniture purchased in July and it is still not received. Evidently the build some of the pieces on a per one order basis. The items that are available still were not delivered. In the these busy life it is difficult to have to keep going to the store and following up.
This vist at ashley furniture has been great. Our sales rep Aalijah was so knowledgeable and found the perfect sofa for our den. Looking forward to delivery and lounging.
Horrible service. While I understand COVID considerations my experience was unacceptable. Been waiting more than 7 months now because they keep "reallocating" parts of my order. Being told it takes 2 weeks for a box spring I've now been waiting 2 months for alone.
We had a wonderful experience, they were very good at describing the items we bought, explained the delivery process and a timeline, then gave us a discount to help us out. Our delivery was within the timeline given. Kataruh helped us with tracking our items and delivery date over several weeks. The pandemic slowed the delivery date, however Kataruh explained before we made any selection, so we didn’t waste time shopping, if we didn’t want or couldn’t wait to make our purchases. I recommend Ashley, in Fultondale Alabama to everyone that either needs or wants new furniture.
I had a wonderful experience with Kataruh she really made me feel special with order that was placed a year ago. Best customer service I’ve ever experienced there. Thanks Kataruh!!
I have waited on this merchandise for 7 months and i happen to notice my account had been taken out by 50.00 dollars so I got on the phone to see why my account had been deducted when I I have not received the merchandise. I spoke to Mrs Kataruh on October 30 and she did a good job by locating what I order and call me back and told me she could have it delivered on Nov 11 because she didn’t want me to be charge for something I didn’t have in my home. I can truly say that was customer service and thank god for her now I can eat thanksgiving dinner with my knew kitchen set. See Mrs kataruh at fultondale store she will take care of you.
Do not EVER use Ashley Furniture! I was lied to. They were super kind when they sold me my mattress. They stayed late and were very nice. I was told that I could have a mattress within 2-4 weeks probably, but "technically" they needed 4-6 weeks. They said they would call me about the status in 2 or 3 days. Over and over I called to check on my order. Got a different person each time. A week later, I called the main hub for scheduling and delivery and they told me they NEVER had the mattress in stock and they didn't see ANY way they would EVER get it in stock to send it at all and to call my local store to cancel! When I called my local store, following their recommendation, they told me they can cancel, but will charge me 10% to cancel because I didn'twait 6-8 weeks! They have already taken the money out of my account! I WILL NEVER use Ashley furniture EVER again!
My husband and I walked around this store for at least 20 minutes while the workers sat around or stood around. No one ever asked if we needed helped. It was our first time there and we were looking to buy. Someone told us to have a nice day and thanks for coming when we were leaving, lol. We had a nice day and we plan to go to the furniture store in Hoover next week. Weird.
Awful!! Go somewhere else!!!!!!! It's almost a year and no furniture delivery!!!!!!
Awful place to do business multiple times they set up to deliver an ottoman and no one shows no call nothing . Tell me my couch would be in on a specific day never get a call so I call well they change date on that. They just do not do what they say. I would not recommend ashley furniture to no one. Awful Awful customer service and service in general. Please go somewhere else.
Okay, helpful staff.
Ordered furniture for my sons room back in March I was told it would be 12-16 weeks well that time has been well over and here it is September and I still don’t have no furniture. Dates have been changed without me knowing. My sales person is doing the best she can to get me some answers and I really do appreciate her but management is full of it. Call the store to get some answers no one picks up the phone I don’t see myself ordering from them again at this point just cancel everything
Tried calling this store to see if they carried Flex Steel products. The person who answered didn't know but offered to check and placed me on hold. Within a minute, someone picked up and hung up on me. I called back, someone else answered, I told her who was checking for me and she said she was on another call and placed me on hold. 3 minutes later still no one picked up. I tried calling back but no one answered. If this is the type of customer service you offer, I will take my money elsewhere. I know with a big company like yours that a 3-5K sell may not sound like much or hurt you in a big way but I am sure it will certainly help a smaller company. Thank you for making it easy for me to decide where to better spend my money.
This is my first and very last time I WILL EVER ORDER ANYTHING FROM ASHLEY EVER AGAIN. EVER. This has been the worst experience. I've been waiting 4 months for my furniture. I get an email saying my furniture is ready and set to be delivered. So I throw out my bed so they could bring the new one in. I waited 1 day, no bed, no call, no email or anything from them. I call them and get a lady telling me we don't have your bed ready yet we thought we did. It'll be about 2 more weeks. The very next week I get another email scheduled delivery for my bed and I needed to confirm the delivery time. So I confirmed. I waited until 11:40pm before I fell asleep. No bed. I call again I get another excuse about the wrong truck but I was promise by the manager that I would get my bed the very next day. She was making sure if it. Here it is the next day and it's 10:45pm. I still have no bed. I've been sleeping in my couch for 2 weeks. I've sent about 4 emails and I've made at least 8 calls all in just 2 weeks. Still I have no bed and they could care less. I WILL NEVER EVER EVER BUY FROM THIS COMPANY AGAIN AND THE BUSINESS THAT I OWN I WILL NEVER REFER THIS COMPANY TO THEM. WORST DECISION I EVER MADE. If I could give 0 stars or a negative I would.
I bought a very expensive couch and loveseat from Ashley Furniture in Fultondale, Alabama. I was told by the sales person that the couch was in stock and would be delivered in 8-10 days. The loveseat wasn’t in stock and that it would take 16-20 weeks. I was okay with that. Over three weeks later I still don’t have my “in stock” couch. They attempted a delivery to the wrong address. When delivery driver called I gave him the address, but he was lost as a Christmas goose, didn’t even know where my country was!! The service and delivery manager called me, I gave him the address, he said he would call me right back after giving the drivers correct address. Two hours later he still hasn’t called back…and my couch is who knows where!! I called the store, they said they couldn’t do anything and transferred me to the service and delivery dept. I couldn’t talk to the manager, was told I could leave my name and number and she would have the manager would return my call. No call back!!! DO NOT BUY ANYTHING from ASHLEY FURNITURE!!
Great finacing choices and costumer service!
Clean store. Beautiful furniture
We buy a couch on a Sunday, it’s clearance, they say it will be delivered within the week. Exactly what we needed. A week goes by, no phone call, no email, nothing. So we call and they messed up the ordering, told us it would be 14-20 weeks. We explain to them that we are getting the couch on the floor. After waiting several minutes they say, we are sorry we messed up you will get it this week. We wait and are told it will be there Wednesday, now we’ll after expected delivery, Wednesday comes and nothing happens and so we call them. Not only do they not know where the couch is, but when we will be receiving it. Take a drive up there just to see if it’s still on the show room. It’s not. It’s in the back. We are told the delivery company messed it up, but it was obviously their fault. Ashley’s is simply full of incompetent people. We waited two weeks for a couch to never come. They blame their system for their lack of competence. I do not leave reviews but they asked for one and this is an honest review. We will NOT be shopping at Ashley’s anymore. I would rather have my furniture falling apart than deal with such horrible customer service. For close to two hours they didn’t even know where the couches were.
It's sad can't walk in purchase anything anymore no one carry inventory, everyone don't always have time to wait 3-4 months
Not too impressed with the sales staff. 16 to 24 week delivery times.
The furniture I purchased had to be returned because of the damaged pieces (more than 1). They said we could not return it because it had come inside the house and the delivery men had opened the boxes and set it up. It was then that we saw the damaged pieces, but they would not take it back with them. Later customer service said it could never be returned because it had come into the house. Please check this FB page before purchasing anything from Ashley. Ashley Homestore Furniture Customer Complaints. We finally got them to pick up SOME of the damaged pieces and refund the money for them. They then claimed they would have to charge a 20% restocking fee. Terrible customer service and the furniture was pitiful. It's thousands of people that are dealing with these same issues. Please check this FB page before purchasing.
Ordered furniture back in March 2021 and STILL waiting! Not much for communicating. Stated we would get updates once a week but that stopped over a month and a half ago. Crossing my fingers we don’t have any problems with delivery once that happens. Who knows when that’ll be. Won’t be doing business again. About ready just to get a refund and GO SOMEWHERE ELSE!
The bad experience. 👎
I ordered bedroom furniture Nov 2020 paid for it in full and I still don’t have my furniture. They keep putting me off. They made a mistake on the PO and had to reorder in March. I want my money back and they won’t give it to me. Then they said if they did give it to me I would have to pay a 10% stocking fee? WTH? Almost a year since I paid for it. Don’t do business with them. I am one mad/unhappy customer!
Emily was very helpful.
We had Emily help us find furniture for our new home and she was so sweet and took her time showing us around, asking what we were looking for. Didn’t feel rushed. If you come here, make sure to ask for Emily!
Super easy shopping
Everyone was very friendly and helpful, they even price matched prices online for me. Happy customer... great customer service
Their sales team is amazing and their manager Sean was awesome they helped me out with my furniture purchaseI was bringing my home from the 80s
I ordered a bedroom set in April and before I ordered it, it said it would be here by the beginning of May. Then after I ordered it, the delivery date said it would be here in the middle of June. Well come delivery day, I have not received the furniture so I called and they say I will not be getting it until the end of July. I have been sleeping on the floor for months now. I will never order from here again!
All the furniture appears to be same just a different color
Went in looking for an easy chair, young man that greeted us had no idea what an easy chair was. After explaining what we were looking for, he vaguely pointed around the showroom floor. My wife and I wandered around where they were scattered randomly, some in entranceways others as part of whole living room ensembles. At random intervals, that same young man would make his presence known asking if we were finding what we were looking for. Unfortunately, it appears Ashley's is geared more towards whole room furnishing than just purchasing a piece at a time. Staff was very friendly, however the store is geared entirely different than what best would accommodate our purchasing needs.
On Sunday, February 14, 2021, I purchased a bed, dresser and mattress from this location. I was given a quote of approximately 8-12 weeks for delivery due to the Covid-19 pandemic. Exactly 10 weeks later, I reached out to this location via telephone for and up. I never received a single phone call to update me on my status which I find very unacceptable. I spoke with a representative and the stated that my bed and mattress was in for awhile, but they were still waiting on my dresser. I requested that my bed could at least be delivered, so I could stop sleeping on the floor. After my bed was delivered I waited for the 12th week to pass and decided to call back to the store because I guess it's not common practice to reach out to your paying customers to update them. After speaking with a representative I was quoted another 4-6 weeks for my dresser. I expressed how disappointed I was I'm not at least being contacted with an update and here I am almost 3 weeks later and I have yet to receive a call. This is very unacceptable and I will never buy furniture from them again. I'm not giving them 10%, so I guess I'll just have to wait. I'm sure I'll get the furniture before I get the courtesy call from the sales person who will get the commission from that sale.
I ordered furniture back in November of 2020 they informed me because of COVID it would take time to get the furniture in which I was ok with. The furniture arrived the beginning of February I ordered 2 different sets of couches and a kitchen table. The one set of couches was fine. The other set of couches was delivered wrong I got delivered 2 sofas instead of one sofa and love seat so they had to exchange in the meantime the couch was broke I said something to them about taking it back and they told me no they couldn’t because of COVID but yet they took back one of the sofas to drop off the loveseat which is also broke so I call the store back they inform me I need to speak with customer service and they tell me they will order parts I’ve emailed them and talked to them it is now may31st I haven’t received an update since April 9th I have 2 broken pieces of furniture sitting in my living room everyone know you pay a pretty penny for there furniture. I will never buy from this company again..
I'm awaiting my 2nd purchase to arrive. nice sales rep helped me.
I purchased an accent cabinet in February 2021. I regret that I didn't read reviews prior to the purchase. it's been three months and the store has no inkling of a delivery date or if it's even wherever they get their supply from. They blaming covid but from the reviews this was happening even prior to covid. I will never buy anything from Ashley again. If you want new furniture go elsewhere. If you need new furniture definitely don't shop there. some reviews state refunds have been requested and months have gone by with no refunds being given either only more excuses. They have our money but we are without our purchases.
Great
Very nice store. Reasonable prices. You can also order online.
Rowdy Howell was excellent...great customer service...
Emily in mattress section was very helpful...
The best
Donna was awesome. She was kind and very patient as she assisted me in finding bedroom and living room furniture that fit my budget and needs. Ask for Donna...she loves people and its very obvious she loves what she does, because she will go above and beyond to make sure you are satified. Thanks for your help today, Donna.
Great selection and Tyeshia Jackson was a great ....... to help us.. you'll should ask for her...
Went to Ashley HomeStore and was greeted by the wonderful Ms. Donna Brown. I had an idea of what I wanted and she was very patient in helping me find just that. I highly recommend this location. The staff, including management, are awesome and will work to make your experience one that will keep you coming back!
It was easy and nice. Very clean and social distancing
I enjoyed my visit at the store today.. My sales lady Mrs. Patricia was so sweet she allowed me to take my time and look offered suggestions and made sure I was happy with my choices.. the store manager was friendly as well. I can say this was a cool trip with two boys and a husband that doesn’t like to shop! I appreciate the kindness I was shown at the Fultondale location awesome staff
Friendly staff... spacious... not too pushy sales people... knowledgeable.
We did not like customer service at Hoover which is near to where we live but we love the customer service at Fultondale, so friendly and welcoming, I must say Emily was super sweet and helpful to us, really like her patience!!!!!
They were helpful, if you don't have good credit DON'T get the special lease/finance options. Our $1300 of furniture would have cost over $3500
Sales person was awesome and great products for great price! Will be back!!!
Had a awesome experience with this store. The staff Is Extremely knowledgeable with items in store.
This company is awful. We went here and purchased a mattress, 2 pillows, 2 power reclining leather couches and a power reclining chair on July 6th. On that day, we were quoted 10-12 weeks for our furniture to be completely delivered, but was told we might get it closer to 9 or 10 weeks. The mattress came a couple weeks later. In September we called and were told that the delivery was pushed out to mid October and we're ensured that we would have it for the holidays. Mid October we called and were told it would be the first 2 weeks of November but we might be getting our chair sooner, and we're also told to call the warehouse to verify. We called and they said the chair was in but the couches were "looking like" mid December. We decided to just do it because we need our furniture that we already put a ton of money down on as well as paid on since July... On Thursday, November 5th, our chair did come. And when I asked to plug it in to test it, one of the 3 motorized parts did not work. The lumbar support was the most important reason we picked this set and after it being so late, I told them to pack it up and tell Ashley Furniture to cancel our order, we did not want a replacement. He did so and his superior did not ask to speak to me. The workers said "man, this is typical Ashley, always sending out broken s*** and promising s*** they can't keep making us who people get mad at." Right after the delivery guys left, I called the store. The manager picked up and I explained what happened with the broken chair adding insult to injury, the extra long wait period with no hope to even have our furniture by Christmas, and that we wanted to cancel our order and we wanted our refund started immediately. He put me on hold for close to 5 minutes and came back. He asked if there was anything he could do to change my mind, I said "no, not at all. You people have offered us $300 in store merchandise one time, and then $100 off delivery another time until my wife reminded you of the $300 and then you said 'then that's what we can do' and then you send me a broken chair 4 months after I buy that and other stuff. What you can do for me is give me my money back." His response was a very short " well I'm going to need to call and get that authorized" I told him to do it, that we were done. He said "ok" and then he hung up. My wife and I decided to go to the store that night to make sure the money was going back on our debit card and we spoke to the manager again. With his salesman smile he tells us that his CEO was supposed to call me to offer me something off the top of the cost of the furniture plus free delivery... I said "so basically you lied to me and did not get authorization because you tried saving the sale..." He looked uncomfortable and agitated and then admitted it, and my wife and I told him to get on the phone and authorize it because we weren't leaving until he did what he was supposed to do. He got on the phone and walked around the corner and then came and asked us if there was anything at all they could do and then offered us something stupid that I said was a slap in the face. Ultimately the dude looked very agitated because we called him out on his multiple lies. He ran our card and have us a receipt for a return. My wife asked if there was any paperwork showing the money we have paid onto the Ashley card would be given back to us and he said that had to go through accounting or some crap and no he didn't have paperwork... Having said ALL OF THIS... today is Monday November 9th, and there is STILL no pending amount coming back into my bank account from Ashley Furniture. This place sucks, the manager is a coward and a Liar. I expect to get my $3000 cash back into my bank account as well as the hundreds of dollars back that were put into the Ashley Furniture card.
I will never order furniture from Ashley's again. Its been 2 months and I still have not received my furniture.
Up to 3 months before delivery
I bought furniture back in June. I was told it would be a while due to the pandemic which was fine. However what is not fine is that I was called and told Sept 2 arrival date. So we sold our existing furniture to make room for the new furniture. Then the following Monday I was called and told sorry it will be Sept 15th. I said okay. We will just make do. Then I was told Sept 18th. Then Sept 21st. I have now been told Sept 25th.-26th. This is unacceptable. You cannot quote your customers days then change them day of especially when it’s been 3 months since purchase date! I do not recommend Ashley furniture at all after this experience.
Inexpensive furniture large selection
Worst customer service ever. Mangers are incompetent and clueless. They do not care about customers issues and pass the blame from one person to another. Purchased furniture back in July they told me they had them in stock only to find out the set was discontinued weeks later . I have been waiting for a refund going on month 2 no acknowledgement of refund only to be told they are sending emails. The Manger Keith and Steve team consists of nothing but Managers who is not concerned about customer issues only to get you off the phone when you ask to escalate they give you another email SMH. Not only to add insult to injury you can find Ashely products cheaper in other stores that are not Ashely”s.
I bought two end tables, a love seat ,and a couch from them 3 years ago. The stitching is coming out in the couch and the cushions are sagging which are not warranted under the 5 year extended I purchased. My end tables are chipping and bubbling. Please do business else where as they don’t care once you leave the store. The 5 year warranty is highway robbery.
Price not on furniture so you need help from staff Not enough staff to help customers.
Love this dining set!
I really hate to come in that store, and be alley lol, but this is the worst experience i have had with waiting for furniture to arrive, of course the coronavirus is the perfect excuse for delayed orders but i ordered this couch at the beginning of May it’s ridiculous if that was the case i should have been informed before you took my money !!!folks take your money some where else
I purchased a couch and love seat three months ago. They sent the wrong color and I reached out to them the very next day and I still do not have the correct items delivered or the incorrect items picked up. I have been calling almost everyday and or messaging them. I have been lied to numerous times and placed on hold for 20-30 minutes over and over again only to eventually be disconnected or told to leave a message. If they promise their supervisor will call you the next day do not believe them. I really am at a lose as to what to do at this point. They have already received my payment. If anyone has suggestions as to how to correct the problem please help. And for the record I am not someone who blows up on the phone at them. I am not one to leave reviews either but I feel Ashley&'s is taking advantage of the pandemic and making a mint off of innocent hard working people. So disappointing! I will not purchase from Ashley online ever again. Update- still cannot get any answers from them as to why they haven&'t exchanged or even scheduled the shipment of the correct items. The rep I spoke with is very nice and sympathetic but she said her mgr is still investigating it. They located the items I was suppose to receive even though the people didn&'t notify them of the mix up. I asked, why the delay? Why not just ship me my goods and pick up the items you sent me? The people that received my couch and loveseat has had and prob used it for a couple of months now! Send me tNEW ITEMS not used! Frustrating!!!!
I purchased a couch and love seat three months ago. They sent the wrong color and I reached out to them the very next day and I still do not have the correct items delivered or the incorrect items picked up. I have been calling almost everyday and or messaging them. I have been lied to numerous times and placed on hold for 20-30 minutes over and over again only to eventually be disconnected or told to leave a message. If they promise their supervisor will call you the next day do not believe them. I really am at a lose as to what to do at this point. They have already received my payment. If anyone has suggestions as to how to correct the problem please help. And for the record I am not someone who blows up on the phone at them. I am not one to leave reviews either but I feel Ashley's is taking advantage of the pandemic and making a mint off of innocent hard working people. So disappointing! I will not purchase from Ashley online ever again. Update- still cannot get any answers from them as to why they haven't exchanged or even scheduled the shipment of the correct items. The rep I spoke with is very nice and sympathetic but she said her mgr is still investigating it. They located the items I was suppose to receive even though the people didn't notify them of the mix up. I asked, why the delay? Why not just ship me my goods and pick up the items you sent me? The people that received my couch and loveseat has had and prob used it for a couple of months now! Send me tNEW ITEMS not used! Frustrating!!!!
Great selection but takes up to 2 months before receiving your purchase
Great selection
Ordered a chest of drawers but received no order confirmation/order number. No one has any record of the order BUT THEY STILL CHARGED MY CARD! ANDDDD I’m not able to get in touch with anyone to resolve it 😡
Patricia was patient with me, very professional, courteous, and doesn’t rush to help you with what you’re looking for. Excellent service!!!
We purchased living room furniture in January. Our salesperson, Kayte Frahm was wonderful! We received one piece of the set the end of Feb. The couch was the wrong color and the recliner was damaged in the box so both had to go back. We were left with ONLY a loveseat. The correct couch was delivered sometime the end of March and again, the recliner was damaged in the box so it had to go back. We received a call a few weeks ago to set up a delivery date but instead of it being for the recliner, we were told it was for the couch that we had already received. We were then told we would have to wait (again) for the recliner to come in. It has been close to 4 months and we still do not have our recliner. I have been frustrated with your Customer Care at times because I seem to be transferred back and forth between them and the ones at the desk at your Fultondale store and for a time, no one seemed to know what was going on. I will say your delivery guys are awesome! They are very friendly and both times the recliner was delivered damaged, they are the ones that noticed and put it back on the truck. They have truly been the best part of this whole deal. We hope to get our recliner soon.
Years ago when purchasing furniture from Ashley is was a good experience. Now you go and spend thousands of dollars, then get told it is a 3-6 week wait for delivery. Then you will wait 8 weeks and the delivery will be late after you sit at home and wait 4 hours. Followed by the couch was broken and had to be replaced. Now during a pandemic they call me weekly to tell me I can make a purchase online (umm ok??? Yes let me go furniture shopping while I’m out of work) I have asked 3 weeks in a row for them to not call me. I blocked the number and am still being called me different people claiming to be from the Fultondale store even though it was a New Jersey number. DO NOT CALL ME! You are ruining any thought I ever had to do business with you guys after my last horrible experience. Shop wayfair folks. That’s where the good quality, fast delivery is.
Very expensive and staff was very pushy to sell something that we did not even want.
Beautiful store and great staff!
The staff is professional and knowledgeable. The selection is great. Overall a great store and experience.
Eriail Peters at the Fultondale location provided exceptional service! She went above and beyond to ensure I went home with the perfect mattress within my budget.
I purchased 2 chairs and an end table with the help of Magen Free. She was fantastic! She was not pushy and let me rome around and browse while asking questions about what I was looking for, to help direct me toward the perfect set of cozy chairs for my livingroom! Gave me a sweet deal on my side table.as well! Thanks for all your help Magen! Will be back for that coffee table!
They never have what I'm looking for but they do have some nice furniture
Great experience from sales representative Erial.
The horror story began the day of the scheduled delivery!!! A morning delivery time was changed to afternoon because the furniture was left at the warehouse. Then they only delivered a portion of what had been purchased. Now they've decided to give a refund NEXT WEEK!!
The professionalism of the management and customer service team at the Fultondale store is the worst that I've ever encountered. The store manager, Keith, does not return calls or follow up on promises that have been made to customers.
Patricia was so helpful and patient as I furnished my new house. I cannot recommend her enough!
Larry Luckey is an awesome salesman! Very patient and attentive. Highly recommend him and the location in Fultondale.
Johnnie Jones was amazing, he made my experience at the store wroth my wild. This store is amazing he needs a bonus for sure 💪🏾❤️
From start to finish, worst experience I have ever had shopping. Sales staff is pushy and uninformed, including management, be prepared to repeat yourself over and over, please anticipate your item arriving damaged and then delayed, and make no mistake - this will be the biggest waste of time and money you spend in your life. Avoid this place at all costs, or at the very least, as a last resort. And if you do find yourself in this store, be sure to check online, their items are cheaper online and will only offer you the lower price if YOU find it lower and ask.
because of the one star I came into your store ask the manager why were the color coming off my leather sofa did not get a straight answer threw me off to customer service and no response from customer service
Great customer service from reps but delivery of items takes forever
Store Manager Dez was fantastic. He displayed great customer service skills and was very knowledgeable of the kind of furniture in the store. Great person I would recommend Ashley furniture to anyone. His staff was also very helpful and they worked great as a team
Great deals. Great staff
Horrible customer service. I called and spoke to the Fultondale, Al location and the receptionist that answered the phone was rude when asked for the corporate number I was give a call center number in Alabama. I spoke to kuyeria and she was so disrespectful and I wish for that call to be pulled. I work in customer service for fifteen years and if any of my employees were like her they would’ve been reported and fired!!!! I asked for corporates number she told me I will have to look it up. Like where do you train your employees?
Patricia at the Fultondale store was very helpful and was able to answer all our questions. The manager of the store was also very accommodating when there was some confusion on our order. Will defiantly be doing business with them again.
The customer service manager Patricia Stewart was great also Desmond seay was alsome also brendolyn young was great I'm diffantly coming back to shop here
Jessica and Brent worked with me on my limited budget and now I have a new living room suit with storage tables. So happy!❤️
We ordered living room furniture from Ashley furniture 6weeks ago tomorrow. We were told 3-6 weeks delivery. We were told last week all of our furniture was in except an end table. We asked today for the furniture to be delivered and we will pick up the end table when it shows up. Now they are telling us they don't have a delivery date until after Dec 6. This is unexceptable.
Great customer service from Kayte Frahm. Helpful, informative and a joy to work with!!
Bought a sofa and got a call 2 weeks later, saying that I should be home for delivery. Got a call the morning of, saying that there were “parts missing” from the sofa and that they had to reschedule. Had not heard from them since, and so I had to call the customer service folks back to express my disappointment. Finally got word that it would arrive after thanksgiving. Would recommend rooms to go instead of Ashley’s- they quoted a higher price but guaranteed a 2-3 day delivery.
Terrible experience, they refused to deliver because there was a possible 2 hours of snow that never happened. They shut down entirely for weeks, I couldn&'t call because so many needed to talk to them. My sales associate, Kayte, blew me off with a shrug, there&'s nothing she could do, too bad for you. After weeks & much escalation & holds and dropped calls, they finally guaranteed shipment, but called back to say they lost 1/2 my order. Kayte said that&'s just too bad, I guess you have to wait & yes the replacement piece might or might not match. She had no memory of me, no desire to help and, frankly, no interest in my problem. When I went into the store to cancel my order, she sat to the side playing with her phone. I know there were many customers in need, but she couldn&'t be bothered. Store managers told me it was too hard to follow up with betrayed customers!! Talk about an entitlement generation!! Now, Kayte texts me regularly, offering to sell me furniture, I have repeatedly asked her to stop. So, she obviously doesn&'t care enough to even read a short text. Go elsewhere, Ashley Company & Kayte don&'t care about you.
Terrible experience, they refused to deliver because there was a possible 2 hours of snow that never happened. They shut down entirely for weeks, I couldn't call because so many needed to talk to them. My sales associate, Kayte, blew me off with a shrug, there's nothing she could do, too bad for you. After weeks & much escalation & holds and dropped calls, they finally guaranteed shipment, but called back to say they lost 1/2 my order. Kayte said that's just too bad, I guess you have to wait & yes the replacement piece might or might not match. She had no memory of me, no desire to help and, frankly, no interest in my problem. When I went into the store to cancel my order, she sat to the side playing with her phone. I know there were many customers in need, but she couldn't be bothered. Store managers told me it was too hard to follow up with betrayed customers!! Talk about an entitlement generation!! Now, Kayte texts me regularly, offering to sell me furniture, I have repeatedly asked her to stop. So, she obviously doesn't care enough to even read a short text. Go elsewhere, Ashley Company & Kayte don't care about you.
This has been the worse furniture buying experience I’ve ever had. I purchased my furniture in store in August and I’m still waiting a foundation that isn’t damaged. I’ve only gotten a call from customer care once, when they said they would call back. The associate that sold the furniture was super nice but after that it’s been downhill, not even fast. If they were giving stuff away I wouldn’t want it.
I love this store everything in here is nice I didn't know what to choose from😂😂😂 but I got some☺
Great service Patricia at the Fultondale store was very helpful and made sure that I got the furniture I was looking for thank you very much. Mr Davison
Had a delivery scheduled from 630 - 10:30 on a saturday night which was not confirmed with us previously. Had to call twice to find out what time they were doing to deliver. Wasted and entire Saturday night waiting on a delivery just to hear that the delivery team had a "flat tire" at 10pm and that they would not be able to deliver it. Completely unacceptable. Buyer beware.
Really appreciate Patrica helping me find what I was look for, she was patient and took her time. I will definitely ask for her when I’m in Ashley again😃
Great experience. Staff was wonderful. Will definitely purchase from them again in the future
Very friendly and helpful staff
We purchased a living room set today from Ashley’s and we are very pleased and super excited! This was our second purchase from Ashley’s and will recommend them at all times. We worked with Ashley today and she was super pleasant to work with and made us feel very comfortable and made sure we were paying the lowest with the most we got! Highly recommended!!
Highly recommend this location. Chris was an absolute pleasure to work with as well as the manager Arkeem. These gentlemen were very accommodating at meeting my needs. The customer service here is unbeatable.
Furniture is China made
Beautiful furniture, well trained staff, and excellent prices!
Great place to relieve stress and when you finished get some thing
Great place for furniture
Love the furniture not a fan of the long wait to get the furniture but quality work is top priority.
Sales associate uninterested in a sure $$$ale.... Blah!
Make sure that you buy their warranty. My piece of furniture started splitting after a year and half. No help but to pay for a repair. JUNK
I walked around the store for 45 minutes. Nobody even acknowledged me.
Wonderful experience. I will definitely go here again.
I will NEVER in my life purchase from Ashley Furniture again . They are quick to make the sale and take your money but once you have purchased your furniture then the really head ache begins. Took 12 week to get my sons bedroom suit (was only supposed to take 2-3 weeks) which consists of a bed with storage units and a 5 drawer chest of drawers and also took TWO deliveries to get my order correct as 3 weeks ago they come to deliver my “bedroom suit” and only had parts of my order , we couldn’t even put a mattress in the bed because they “forgot” the bed slats then it took another 3 weeks for them to finish delivering the Chest of drawers and slats and 3 unit storage Ben for under the bed that apparently never order to begin with because the staff in the store don’t know how to place a order correctly . NEVER AGIAN !!!! I would rather play a few hundred more at another furniture store then to EVER deal with this horrible company agian .
The representative was not that friendly, but this location has good furniture.
This is actually one of my favorite furniture stores. It&'s by far the largest one I&'ve been to in the greater Birmingham area, and it came with a super relaxing environment too. Their living room sets were what I focused on, and they had so many kinds of sofas from super affordable but also uncomfortable to higher end reclining leather ones. There were a couple of leather sofas I was really interested in buying. However, some of their stationary fabric sofas I could def live without. Some were pretty, but felt like a very thin pillow once I actually sat down. Not very supportive, and you can feel the woodwork. Every time I came here, I never experienced overly pushy nor completely negligent salespeople. They always seemed to be just the right amount of helpful but not annoying either lol. That&'s the perfect ratio!
This is actually one of my favorite furniture stores. It's by far the largest one I've been to in the greater Birmingham area, and it came with a super relaxing environment too. Their living room sets were what I focused on, and they had so many kinds of sofas from super affordable but also uncomfortable to higher end reclining leather ones. There were a couple of leather sofas I was really interested in buying. However, some of their stationary fabric sofas I could def live without. Some were pretty, but felt like a very thin pillow once I actually sat down. Not very supportive, and you can feel the woodwork. Every time I came here, I never experienced overly pushy nor completely negligent salespeople. They always seemed to be just the right amount of helpful but not annoying either lol. That's the perfect ratio!
Purchased a bedroom set a year ago and still haven’t received acceptable pieces. They’ve been out at least 6+ times with damaged merchandise. Keep in mind we’ve lost time and money by having to wait for delivery (4hour delivery window). There were a couple of no-shows as well. Extremely bad service from Ashley Furniture! We will file a complaint with the Better Business Bureau.
Worst service ever.... ordered a sectional sofa February 2019 and was told it would be approx. 6 weeks before it would be in, we are at 10 weeks and counting. I received one piece of the sectional in early April due to me calling and checking on my order and they finally agreed to bring me what they had. They are currently telling me mid - May for the other piece of the sectional. This will be my last purchase with Ashley furniture.
Vance was incredible! He didn’t stalk us throughout the store and gave us room to make our purchase decision without any pressure. Highly recommend him!
I walked in the store one associate gave me the worst look ever. If looks could kill i would be dead. A nice lady did help me by that time i already made my mind up i was not spending my money there. I will never go back inside that store.
Cheaply made, over priced furniture. Just bad customer service, from beginning to end. I won't say more because I would just be venting at this point.
Huge Mattress Sale but not inside. Never did find out who they were advertising for. Advertised GOING OUT OF BUSINESS SALE before the mattress sale. Who are they advertising for.
The people are so warm and welcoming. Anyone who go there will get the best service.
Vance Was Very Helpful And Gave Good Details About The Furniture
I purchase a living room suit on January 14th and to this day I don’t have my furniture.... I know they had system problems about 2 weeks go but I don’t know why I haven’t received my furniture. The store manage in Fultondale has a arrogant attitude and didn’t and want return my call. I want this furniture and color but I might have to cancel but this is so unacceptable and I don’t want to look for something else. Customer service told me last week it should be here by the 20th or the 25th but haven’t received a call yet!!!! Ughhhhh
Went in to buy a couch and walked around for 30 minutes and no one even spoke to me. Finally had to search for a salesperson when I decided on what I wanted. Bought a couch and paid in full plus a protection plan, and scheduled delivery date with the salesman. He failed to inform me the date I was choosing was the date they would expect to receive it at their warehouse not the date I should expect it. Which is odd, because he specifically asked me to pick a date I would be home. I had set that day aside to wait at home for delivery but nothing came. I also had already gotten rid of my old couch in anticipation for the delivery that day. Called customer service when I hadn’t received a phone call about ETA. The guy on the phone explained to me it was expected at their warehouse “sometime this week probably.” So not only did the salesman mislead me about what he meant when he asked for a delivery date, the couch hadn’t even arrived to their warehouse on the day we scheduled!! The paperwork says once it arrives at their warehouse I only have 5 days to have it delivered before they charge a holding fee. So not only am I couchless for the next week or more, if I can’t manage to take off work when they finally get it in their warehouse I’ll be paying even more.
We ordered a dining room set on 1/5/19 they stated it would be delivered 2/6, not a problem. However on 2/5 we receive a voicemail stating our merchandise would not be delivered due to a computer server issue, but we could pick the furniture up at the warehouse in Bessemer on Friday 2/8. The store manager did tell us to call before going so they would have merchandise ready for pick up. We rent a truck I call Friday AM prior to going for the warehouse to inform them I was picking up my merchandise to have them tell me it would take 24-48 hours. Why when it was already arranged and we were picking up furniture from them. Calls back and forth to no avail and I had to cancel a dinner party that was to be held on 2/9 because no dining set. Worst of all we removed old set to make room for new one. On Saturday we finally get thru again and they state now set would be delivered on 2/14 with exclusion of one bench but everything else would be delivered and when bench came in they would deliver it. Now on 2/14 they deliver 2 freaking chairs without a table no bench and other remaining 2 chairs. I call, spoke to several people then finally I get we won't be able to deliver for another 3 weeks, mind you now the Valentine's day dinner I was making also got cancelled. I tell them cancel order and charge card the person helping then ask me if I want to keep the 2 chairs???? Really?? what am I supposed to do with 2 chairs and no table? I should have gone to Haverty's, instead of dealing with Ashley, but never again!
Tracy was so nice and super helpful. The other staff I spoke with were very nice as well. Great overall experience.
Purchased a sofa set from the Fultondale location on 1/26/19, and today is 2/16/19 and still have not even been contacted to set up a delivery date. Everytime I contact the store they say that they are having computer issues. This store does not need to be open if you can’t deliver customers the items they purchase. Today I will be going to go get my refund. WHAT A BIG WASTE OF TIME!!!!!!😡😡😡
Terrible customer service. I order a sectional couch 5 weeks ago and when they finally delivered it, the thing is broke. Still haven’t heard from them and that’s been a week ago. Ashley Furinuture is terrible and I will not buy one more thing from them. Don’t make the mistake I did.
have better customer service, more friendly and informed employees, and delivery drivers that know how to assemble the furniture they are delivering. I ordered furniture back in middle December, still haven't received three pieces. Do something quick, you customer service sucks!
This was the worst experience ever initially I went into the store to buy a dining room set. I had a sales lady name Patrice I was then told that the item was on hold for a customer who is doing a return I told her that was fine but in the meantime just for her to call me back to let me know what the situation was with a customer. I waited a week and a half no phone call I called left several messages with no response , that's because I really want the furniture I went to the store and was told that the furniture was already sold and they had another item on the floor which was only the table and not the whole set that they were trying to sell the table had a deep scratch mark on it and they still wanted $1500 for that particular table. You would think they would mark it down since it was discontinued. We proceeded to look at other furniture's with a new sales person and finally picked out a living room set and a dining room set since both me and my husband had accounts I got one item he got another item they then wanted to charge each one of us a delivery fee for having the furniture come to the house at the same time on the same truck and still want it each one of us to pay a separate delivery cost taxes and everything instead of combining them together needless to say they did combine both orders together with one delivery. Furniture was supposed to be delivered on 2 February , which we have little to no contact with the delivery team wants this delivery guys got here they were rude and didn't have no bedside manner's they smelled of weed and when they bought the sofa out from the truck it was not in the back box no paper wrapping or anything they proceed to bring the sofa in the house and as they were bringing it into the house I told him that the item was damaged they didn't say anything or respond and we sat in the chair prior to them leaving the house and found that the chair was indeed bit I proceeded to call the warehouse to let them know that the delivery was acceptable and we would not take the delivery because I had already signed the paper prior to them leaving and not only did that they only delivered one piece to a three-piece sofa in no dining room table no one had an explanation of why only one item came to the house no courtesy call to say that there was only going to be one item being delivered or nothing once I called the delivery team they told me that their systems have been down so knowing that their systems have been down for a week they should've informed the customer to let their customers know that I am very dissatisfied with Ashley Furniture and this is my first and my last time I will be doing business with them. Additionally their. Computer systems were supposed to be up by today and needless to say I received no phone call no email no text no nothing to let me know what the status of my furniture is! Next time I will adhere to reviews
I want everyone to know about the experience I am going through where my furniture has been lost after I already got verification for delivery. When it was scheduled two days prior and confirmed I took off work, emptied out the old furniture and prepared for my delivery (which was expensive) Fifteen minutes before delivery was scheduled for my now barren living room I receive a phone call explaining that my delivery was cancelled and that BEST CASE SCENARIO I would have my furniture in two weeks. I called the warehouse, the store manager, the scheduling manager and corporate only to find out that they each blame a different department and no one can help me. I would encourage people to visit another store for your furniture needs as I intend to do so in the future.
This was the worst experience ever initially I went into the store to buy a dining room set. I had a sales lady name Patrice I was then told that the item was on hold for a customer who is doing a return I told her that was fine but in the meantime just for her to call me back to let me know what the situation was with a customer. I waited a week and a half no phone call I called left several messages with no response , that&'s because I really want the furniture I went to the store and was told that the furniture was already sold and they had another item on the floor which was only the table and not the whole set that they were trying to sell the table had a deep scratch mark on it and they still wanted $1500 for that particular table. You would think they would mark it down since it was discontinued. We proceeded to look at other furniture&'s with a new sales person and finally picked out a living room set and a dining room set since both me and my husband had accounts I got one item he got another item they then wanted to charge each one of us a delivery fee for having the furniture come to the house at the same time on the same truck and still want it each one of us to pay a separate delivery cost taxes and everything instead of combining them together needless to say they did combine both orders together with one delivery. Furniture was supposed to be delivered on 2 February , which we have little to no contact with the delivery team wants this delivery guys got here they were rude and didn&'t have no bedside manner&'s they smelled of weed and when they bought the sofa out from the truck it was not in the back box no paper wrapping or anything they proceed to bring the sofa in the house and as they were bringing it into the house I told him that the item was damaged they didn&'t say anything or respond and we sat in the chair prior to them leaving the house and found that the chair was indeed bit I proceeded to call the warehouse to let them know that the delivery was acceptable and we would not take the delivery because I had already signed the paper prior to them leaving and not only did that they only delivered one piece to a three-piece sofa in no dining room table no one had an explanation of why only one item came to the house no courtesy call to say that there was only going to be one item being delivered or nothing once I called the delivery team they told me that their systems have been down so knowing that their systems have been down for a week they should&'ve informed the customer to let their customers know that I am very dissatisfied with Ashley Furniture and this is my first and my last time I will be doing business with them. Additionally their. Computer systems were supposed to be up by today and needless to say I received no phone call no email no text no nothing to let me know what the status of my furniture is! Next time I will adhere to reviews
Yes I enjoyed my visit customer service was excellent!! Mark was a very nice salesman he walks with you and gives you great detail on your furniture,,💲💲
Nice furniture but they did not have what I was looking for.
I was told all sales final on my purchase of a mattress after the transaction. Also, check online for prices on the items you want. The mattresses I purchased was a bed in a box online for half price on their website, I felt truly deceived.
Very clean store..Sales person was very nice. Not pushy..He was very patient with us.Will be back... Thanks Kenny
Edit* Warranty problems a year or so down the road while still under warranty would not replace a safety issue with a bedframe apparently warranty doesn't cover structural damage even though I was sold on end to end coverage. Great furniture at great prices with deals that can't be beat, thanks to Ceearra for setting us up with a great new bedroom set! We will definitely be back for our next purchase!
Angela Rice was really nice. When I'm ready to buy I will come to see her
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.