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Ashley Store Huntsville, AL
Ashley Store
Store hours
Open today: 10:00 AM - 07:00 PM
About Ashley
The Ashley Store in Huntsville, AL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Huntsville, AL!
How to Find Us and When to Visit
Customer Service, Quality, Selection, and Diversity
Ashley Gives Back!
Customer Service
In-store offers
What our customers say
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Hazel was very helpful. She greeted us when we came through the doors and helped us get a good deal while making sure we knew all the couch and protection plan had to offer. She also was very kind and asked about our wedding and honeymoon. Great great great!
Hazel was amazing, helped with a super good deal and made the process easy.
Hazel was great to work with and very knowledgeable about the furniture and mattresses.
Eric did a fantastic job with service, providing needed information, and working with us. This is the third or fourth time we have worked with him and he has been very helpful each time.
LeGina was awesome!! Go to her if you want great service!
Hazel was so helpful and also very patient! She’s such a nice person!
I have been on the search for furniture for over a year now, and wow, I wish I would've started my search here. My salesman, Austin, was extremely helpful and thorough during my search which led to a stress-free purchase. If you're looking for furniture and desire a no-nonsense process, stop in and ask for Austin!
Jalen Hundley was awesome to work with. Made our furniture buying experience easy and enjoyable! Thank you, Jalen!
Rivers was knowledgeable, friendly, and patient during our hunt for a new sofa. Great experience overall.
Cres was awesome! She helped us get our dream living room furniture!
Jalen was amazing helping us pick out a dining room table and chairs. Very professional and knowledgeable.
LeGina was a great help to us with our sofa hurt. We are very please with our selection. Thanks LeGina.
I had an amazing time with Hazel Martinez. She was so professional and provided great customer service. I am definitely coming back to Ashleys! You gained a loyal customer !!!
LeGina was excellent. She was very professional, personable, and very knowledgeable. She just made our experience very enjoyable.
Warm accommodating Staff; negotiable pricing a big plus 👍🏾 See Ms LeGina, she'll take care of you 🫂 🤗
Today I came in to browse for some new furniture. I was helped by an associate Jalen Hundley and Ann Cres. They were both very knowledgeable, was there to help me anytime I needed something and worked with me to find what I was looking for within my budget.
Hazel Martinez was wonderful to work with securing my purchase. She was very easy going and friendly.
Sean was extremely polite and provided excellent assistance in helping us find the perfect furniture. His knowledge and expertise made the process seamless. Highly recommend!
Hazel was super helpful throughout the process of updating our master bedroom furniture. Would work with her again
Walked in looking for something new for my apartment. Rives showed me a whole bunch of new furniture and different options to fill my living room. One stop shopping, found everything I wanted with excellent customer service. Very happy with my experience!
Eric took great care of us and wasn't pushy, but knew the answers to all of our questions.
Hazel was amazing super helpful and kind
Sean is top tier 🤌
Hazel was very helpful and good!
LeGina B. was great! She was so patient with me as I walked around the store with my paint swatch and cabinet door to find a kitchen table. I love what I found. Can't wait to see it in my home!
Jalen was a 5 star associate great experience
Hazel did a fantastic job! Out of all the stores I went through, she was the friendliest, most attentive, and willing to work. If I could give her more, I would. Highly recommend seeing her while at Ashley’s.
The best customer service! Sean was so helpful! We always love shopping at Ashley Furniture.
Cres is a fantastic sales person. Patiently explaining all the costs and obtaining all possible discounts. Wonderful experience.
Jalen Hundley was very helpful when we were buying a new couch
Legina is AWESOME! She spent well over an hour walking back and forth through the store with us. She was patient and helped us find everything we needed. Yay!
LeGina was amazing! Great customer service. Helped me find my perfect couch!!
Super friendly staff, passionate about what they do!!
Shaun was very helpful!
Came in and was helped immediately. Total purchase took less than 30 mins from the time I walked in the door to payment. GREAT SERVICE from Frank and Jalen
Got a good deal on bedroom furniture. LeGina helped us out very much and we really appreciated working with her.
Hazel was awesome! We came in looking for a dining room table and got a great deal. Thank you for the great service.
Legina was very patient and professional. She gave us the best attention. We felt so comfortable with her. She has a very welcoming demeanor that is contagious. We are pleased after 2 hrs in the Ashley Store , Huntsville Al and left w a beautiful sofa and recliner that we will be utilizing for years
Austin was extremely helpful and patient as we decided on a sectional. Thanks for all the help!
Austin was a great help and excellent salesperson.
Very well service! Definitely recommend working with Jalen Hundley! 👍🏼👍🏼😃
Jalen was very helpful and patient- very attentive to my needs
Angie was great. Found the best deal for us.
Angie was great ! She went above and beyond to get me the bed that I wanted. If you are in need of some new furniture go see Angie
Eric was great and personable. Recommend him to anybody for him to assist
Rives was great!! Patient, knowledgeable, and considerate of our budget. We would recommend him to anyone!
Great experience. Jalen Huntley was extremely helpful and no pressure.
LeGina was wonderful helping us find our new couch. She showed us every modular couch and gave us the space/time we needed to sit and try all of them out. She expedited our paperwork processing to make sure we got the last available ottoman and was a pleasure to work with!
LeGina is amazing! Answered all of our questions and got us the best deals! So excited for our new couch!
Cres was so kind and so helpful when we were shopping at Ashley Furniture!
Such a great experience at Ashley furniture in Huntsville, AL! All thanks to the patience of LeGina Burnett! Always available, answered every question with the most knowledge! Fantastic! 10/10. Great Black Friday deals!
Hazel was great got everything we needed!!!
Sean Clark was a rock start!
Had a wide range of furniture to select from. Surprisingly everything was not overpriced. Our associate was very helpful. Jalen Hundley displayed excellent customer service. He had the perfect mix of attentiveness and hands off approach. He was always present exactly when I needed him.
Cres was such a wonderful help in getting our couch!
Sean was very helpful and knowledgeable about the products and services. He was patient throughout the finance process.
I love Mrs. LeGina, she’s a true sweetheart.
Jalen was great
Tiffany and Jalen are the absolute best along with Frank! Tiffany is so knowledgeable, Frank is a character and Jalen is the sweetest! Best experience!
LeGina was great
Staff is friendly and very professional Austin helped us and was great!
Beautiful store with very nice employees!
I hate this but i have to change my review from 5 down to 1, which I never do. The process by Ashley has been terrible. Delivered and put together with broken pieces and one entire section of the couch was the wrong color. Said they were ordering the parts and would come back to deliver and assemble again. The couch came, the drivers were unprepared for the assembly so i provided the tools needed, the couch doesn’t fit together properly, and they left the couch a whole mess (didn’t put pillows and cushions back on, etc). The driver even said the couch wasn’t going together right, but he wasn’t going to drive it all the way back to Birmingham so he was going to “make it work”. Took apart the connections and put it back together and it still wasn’t fully correct. When i asked about the part for the bed, he said he didn’t know anything about that. Well, 2+ months after my initial purchase, zero communication except when I’ve called to follow up, and the replacement rail just showed up via standard delivery. Customer service isn’t open Mondays (crazy since it’s a standard work day) so i can’t even get ahold of somebody to find out what I’m supposed to do with this giant box. I also kept asking the last person i spoke with if this was going to be a claim on my purchased extended warranty, since it was delivered broken and not our fault, and she couldn’t answer me. For how much I’ve spent, it should be easier to get the details. They seem very unorganized and use subcontractors so have very little management over the service after purchase. I also specifically asked the sales person, who seemed great and earned that initial 5-star review, if the couch cushions were machine washable and if it would stand up well with multiple children. Well, it’s not. The cushions are filled with loose filling, they end up very misshapen and have to constantly be re-fluffed and fixed almost daily. I wish there was a guarantee of purchase window because I’d honestly return it for something more suited for my lifestyle, which is very disappointing since i was very detailed on what i was looking for at the time.
Great service! Really enjoyed working with Austin. He helped us figure out everything we needed and more.
I love hazel she is absolutely the sweetest the nicest I can’t wait to come back and get more☺️
Frank Swoope
Jaylen Hundley our sales associate was awesome! He only showed us the furniture we wanted. He was respectful and very knowledgeable about the furniture. Great Job Jaylen!
Wonderful experience. Our sales lady did a great job working with us and answering all of our questions. Helped created the bed room suite we dreamed of. Thank you Cres for all you did! You made this experience so easy!
Hazel was super sweet and helpful. She got us right to the product we needed, was knowledgeable and very kind. When we come back to finish buying our set we would definitely ask for her again. She makes you feel comfortable and goes out of her way to get a best deal!
LeGina was an absolute pleasure to work with. Very attentive and answered all questions we had. The team find something within our budget. Will definitely be back!
LeGina was great!
Jalen was amazing
Our representative, Jalen, was Ana amazing help through the entire purchasing process. From start to finish he answered all of our questions, assisted us with making a decision, and hooked us up with a great deal! Way to Go Man!! Thank you so so much! Give Jalen a very generous raise and bonus
Rives was so helpful, and down to earth! Got us the best deal and made sure we were taking care of. 10/10 recommend!!
Lagina was great!!!
Hazel was wonderful to work with and help us find the perfect table.
Cres was terrific help with selecting tasteful pieces for our new home.
Legina is the most helpful and friendly woman ever! We told her what we were looking for and she took us right to it!
Le Gina was the best ! Very friendly and happy!
We came in to Ashley Furniture in Huntsville to look at recliners. We were immediately greeted by Hazel when we walked in who provided us with awesome assistance. After discussing a few options for what we were looking for, we ended up purchasing a reclining sofa and love seat. I would highly recommend Ashley Furniture in Huntsville and be sure to see Hazel for help.
Hazel did a great job - very professional, not pushy, and knowledgeable.
Cres was very helpful.
Great customer service by Legina! Very knowledgeable and assisted us with our selection! Highly recommend!
(Translated by Google) Good variety to choose from, excellent service from LeGina, it was undoubtedly a very good idea to decorate our house with them (Original) Buena variedad para escoger, excelente atención de LeGina, sin duda fue muy buena idea decorar nuestra casa con ellos
Austin gave us the best customer service so far. Happy with our purchase. Thanks Austin!
Angie was great! Took care of us from start to finish - professional all the way!!
Great service!
I Recently had the pleasure of working with Sean ! I told Sean what I was looking for and he showed me several different options to choose from . He made this experience a piece of cake . I will definitely be back
Jalen helped us a lot for a couch very helpful and super nice definitely recommend
It was very nice and clean. The salespeople were friendly and helpful. They just didn't have what we were looking for.
Lagina was great help getting our new couch!
I loved the service by LeGina!! It was great making my purchase with her. She’s very patient, kind, and willing to help! Ask for LeGina when coming to Ashley Furniture, she’s great !!!
Cres was great and helped us find the perfect couch! She was also very understanding while we had our twins running around in the store!
Austin was extremely helpful and knowledgeable. He made our purchase a breeze. Definitely ask for him for a hassle free experience.
Austin helped us select the perfect chair for our living room. Great job.
Austin helped us speedily locate an armchair that was in stock and that matched our needs.
Hazel was great!! Couldn't get any better!!
It was a pleasure to be helped by Legina, she was very knowledgeable not to mention very kind, easy to talk too, showed me exactly what I came for and gave me a very fair price for what wanted, I would highly recommend her to anyone who is in the market for furniture, Thank You Legina
LeGina was amazing! She was very helpful
Cres Maniego was very helpful with finding a new sectional for our keeping room. This isn't our first furniture from Ashley and it isn’t the last.
Jalen Hundley provided great customer service and support in the Ashley Furniture Store showroom . He greeted us at the front door with professionalism and was courteous in giving my husband and I space to discuss the deal presented for the furniture we wanted to purchase. Excited to see if this level of customer service is extended through the delivery.
Great experience with Jalen
Cres was so patient and sweet and helpful! We appreciate it!
Legina is very professional and patience! Thank you!
Legina was fantastic she helped find a beautiful sofa set both my wife and I agreed on.
Cres was very friendly and helpful.
Kiara was great to work with on our living room set. Very knowledgeable and professional!
Cres was awesome! She took the time to work with me.
Wonderful service by Miss Cres
Sean was great!! He got us a great price, worked quickly, and provided great customer service. Five star experience
Chris was very helpful. Got the couch we wanted!
My husband and I purchased the Sterns and Foster Lux Hybrid mattress with the adjustable base. We went to the store multiple times and finally decided on this one! We love the comfort and overall feel of the mattress and the adjustable base is going to be a game changer. It took us awhile to decide on making such a large purchase but our salespeople were fantastic! We closed out our purchase with Mr. Frank Swopes and he was great! His honesty, transparency, patience and knowledge of the product was unmatched! I must add that on one occasion when we visited the store, salesman Rives, did not disappoint with his knowledge and enthusiasm to help us although we were upfront in revealing that we were already working with another salesman. Both Frank and Rives made our experience one of the best we’ve ever had when buying furniture! Thank you both so much! Tanina and Wayne Cordule
Sean was fantastic!! Couldn’t be happier with our experience today. Kind, helpful and extremely professional without pressuring us into a purchase at all. Would definitely recommend asking for his help at Ashley Furniture Huntsville!
Austin was an amazing he was very helpful with pricing and deals with going over the details of the furniture he expected time dates .
Mrs Cres was fantastic.
Smooth transaction and Cres was very helpful!
Hazel is very informative and helpful. You’ll leave happy!
Kiara was exceptionally helpful, fast and efficient with the sell of the dining room table I purchased today. She was very sweet and very respectful. I highly recommend her!!
Hazel was great she was so sweet and knowledgeable. I was looking for a chair and a half and ended up buying a mattress.
Awesome experience sales lady LeGina was great at helping me pick out everything I needed.
Legina helped us find the perfect sectional with wonderful service! Thanks!
Legina was very helpful in getting us the best price for our new sectional! Excellent customer service!
Great buying experience with friendly personnel. Highly recommend Jalen Hundley.
Cres She was so nice and helpful. Thanks
Jalen was amazing helping us!!
Cres was amazing! She gave us the space to choose what we wanted and then made the entire purchasing process simple and positive.
Thank you CRES for helping me and mom. You were very helpful from the moment we walked in the store. Hopefully, we enjoy the chaise, desk, rug and other items! We appreciate you and your team everyone was plesant.
We had a great experience shopping with Jalen for a new sectional. Everyone was very helpful and personable. We will come here for all of our furniture needs.
Cres was really helpful and really polite.
Cres was awesome to work with! We were very appreciative of her knowledge of the furniture and how pleasant it was to work with her! We highly recommend shopping at Ashley for your furniture needs and having Cres as your Sales Associate!
Cres Good sales lady
Sean was great. Really helped out and found us exactly what I wanted.
Angie was awesome. She let us roam as we needed to and answered all questions we had. Will definitely come back next time we need furniture.
Legina was a great salesperson helped find what we was looking for awesome lady really helpful.look for her when y’all go to Ashley
Jalen was wonderful. Very knowledgeable and fun!! I highly recommend him and Ashley furniture. I have purchased their furniture for many years and have been very satisfied.
Angie was a great sales associate! She was polite, pleasant, and professional. Highly recommended!
Sean was very helpful and great service!!!!!
Jalen was amazing at reviewing all the options with me. I appreciate all the help I received from him!
Cres was most helpful and courteous to us.
LeGina was an Execellet, patient and knowledgeable sales woman.She got us the best deals with what we purchased. We were super undecided, she made it happen.
LeGina was wonderful to work with!! She answered all of our questions and took care of us!
Thank you Sean. Your professionalism, friendliness and dedication to customer support is a credit to you and Ashley family.
Austin was great and really gave me detailed information and recommendation of styles for my kitchen table and chairs!! Thank you for being patient with me
Hazel provided great service in our sofa purchase.
Thanks to Austin McPike ! very knowledgeable with everything. Very satisfied with our transaction. HIGHLY RECOMMEND will be returning soon
Austin was great and very friendly. Will be back to see him soon
Cres was amazing. Her energy was on point since when we walked in she helped us find what we need it and what we want it and she definitely would make me come back again because her energy was so positive
Great good Austin helping my granddaughter today
I came in to purchase a bedroom set and a mattress, upon arrival I was greeted by Hazel Martinez and I am so glad she was available to help my fiance and I. Hazel's customer service was great. I recommend her to anyone and everyone that wants to make a purchase from Ashley Furniture. She made this process so easy. I will be back in the future for other items as need be.
The experience was awesome. The sales lady had a great attitude with a sense of humor. She was very detailed on the different type of mattresses. Had an enormous amount of patience without our card delays. Would definitely hire her at any position. Her name was Hazel Martinez .
Austin took amazing care of me. Austin was professional, friendly, and very knowledgeable. I would recommend going to Austin for all your furniture needs.
Cres was great, thanks for your help!
LeGina was great with helping me with my living room selection. She will see me for all my furniture selections!
Sean was very helpful The service was great He negotiated a good price for us Thank you
Rives was the absolute best. The hair was a plus. Don’t make him go to meetings on Saturday.
Hazel, was totally awesome. she was upfront with pricing and I would definitely recommend her to anyone shopping at Ashley Furniture in Huntsville Ala.
Cres Maniego was very helpful finding a sectional for our bonus room. She gave us time to look around without pressuring us. Very happy with our new couch and we will be back for a dining room table soon.
Eric was very kind and friendly. He asked what we were looking for and guided us to what we wanted. We looked around and then he helped us out. He did not pressure us at all. We had a pleasant experience shopping. Thank you Eric!
Thank you Jalen Hundley for great service! We appreciate you working with us and your patience
Austin McPike was friendly and professional. Did an awesome job giving us the best price possible for 3 bar stools.
Good service
Sean was amazing to work with! He helped us find the the perfect couch for our home at the price that we wanted! I would highly recommend him!
Sean was fantastic! Easy to work with and a pleasure to talk to!
Jalen was excellent and treated us great...A+
Legina Great service always great customer service.
Austin was extremely knowledgeable and made the buying process extremely simple and enjoyable. Will definitely come back again.
LeGina was very helpful with the purchase of our new living room furniture.
LeGina was the most helpful. We found the perfect couch for our space with her help. Thank you!
Angela was great to work with. She was very thorough and made the process easy. Highly recommend her services.
Jalen Hundley had great customer service and was very knowledgeable!! Thank you!!!
I love Ashley Furniture! I have been working here for about a month now and it has been a great experience, I really enjoy my work environment and my coworkers very much. They have all been very helpful with me during my onboarding process and have made my work experience such an enjoyable and pleasant experience I have had in a very long time. -Ashanti RSA
Angie was very pleasant and helped us pick out the perfect living room sectional. Highly recommend
LeGina was great.
Last minute furniture shopping so finding something was stressfull. We were able to find one that we love and Frank Swoope was patient with us and truly knows customer service . He helped us have an effortless buying process. I truly appreciate his guidance. A valuable asset to Ashley’s I can say thanks Frank!!!
When my husband and I went in to purchase, the customer service was great! We bought an adjustable base, mattress and couch. The person helping us, I think his name was John, told us that we would get our items in 2-3 weeks instead of the normal quotes 5-7 weeks because he showed us where more was coming into stock on 10.14. 10.14 rolls around and passes my husband calls Ashley and they tell him that the base has come in. okay, all good. a couple days later the mattress is in. great. no one called either of us to tell us our over 2k bed is in and that we can schedule delivery, even though we were told we would get a call. We had to call them several times. whatever, so I personally call one day and schedule a partial delivery for said bed and I inquire about my couch. I get promised that it's set to be delivered that week. (week of 10.21) and to call back a few days later on Friday to check again. so I call back Friday, 10.25 and got told oh it's still not in but it shows it will ship today, and the person on the phone claims she will give me a call the next day Saturday confirming if it actually shipped or not. surprise! no call. so I go physically into the store Saturday and ask, they tell me again it's supposed to ship Saturday from Mississippi, and that she promises me someone will call me Sunday for an update. again surprise no call. So Tuesday 10.29 I call AGAIN and again no couch, hasn't even been shipped. I don't mind waiting but my problem is being promised all these things by the employees and no one is following through at all. it's very unprofessional and makes me regret purchasing from this store. I really wish there was an option to get refunded. I am very disappointed.
Customer service is great when you purchase, but no one calls when they get your furniture in from warehouse. They also will promise to call you with updates on your delivery after giving you exact shipping/receiving dates but guess what? No calls! Shocker. Do yourself a favor and give your money to some place else.
Cres is a very lovely representative. She explained everything very clearly and very very helpful throughout the entire purchase from start to end. Will recommend Cres for anyone stop-by shopping for your next in-house furniture.
Mr. Swoope was very patient and helpful. He went out of his way to make sure I purchased something that I really loved and wanted. He made my furniture shopping. Great experience.
Sean was great today, helped us get a great deal on our new sectional
LeGina was very helpful and I'll keep her in mind for future purchases
Cres did a wonderful job. She answered all of our questions and took good care of us!
Hazel was so please and helpful in helping us select new furniture. Her patience was much appreciated and will definitely work with her again.
Kiara was very patient with my questions and listened to what we wanted in order to provide options within my guidelines.
LeGina was great and super helpful.
Very welcoming, Hazel was very polite and helped me with everything! Great customer service!
Frank Swoope is one of the best, got us in and out within 20 minutes with a amazing couch and chairs
Legions was awesome! She helped us with every step and made it a very easy process. We will work with her again!
LeGina was super helpful and set us up with our new furniture and mattress.
Cres, Sales lady was very helpful and got everything delivered on the date we needed.
Eric was patient and knew the stock well! This is why I come back again and again!
Cres was extremely helpful and lovely! She listened to all of our wants and concerns and we were able to find the perfect piece quickly. Definitely made the shopping experience less stressful and more entertaining
Legina was wonderful!
LeGina
LaGina is simply fantastic! Excellent service, so patient and offered the best suggestions and we recieved the absolute best deal on our new furniture today!!! 😀
Had a wonderful experience shopping for a couch. Hazel was so helpful and friendly!
Very great customer service and a variety of nice pieces!! I would definitely recommend anyone to shop here
Great job very professional. Ms Le Gina
Kiara was great to work with!
Austin was very helpful and purchase of living room furniture went well quickly.
Austin at Ashley furniture Huntsville was very patient while I shopped and was available to answer all my questions. We communicated in store through text and phone calls, his assistance was very much appreciated.
Hazel was amazing—thank you for awesome service!!
We had the best experience purchasing a new living room set and desk with Cres!! She is very knowledgeable of the floor and was able to help us find some great pieces! Cres also got us an amazing deal! Go see her!
Eric was fantastic in handling our sale & affairs ! ! !
Eric was very professional and so nice
Eric was and is fantastic!!!!
Cres was great to work with. Super sweet and helpful. Definitely will recommend her to friends.
Sean went above and beyond to help me find everything I needed and wanted to furnish my home. I will be going back to Sean when I need any furniture! Highly recommend
Cres was really amazing and helpful during our visit. She was very patient with me and my fiance
Jalen Hundley went above and beyond and was very helpful!
We wanted to replace both our dining and living room furniture. Angie was incredibly helpful. She listened to what we were looking for and showed us options that fit both our needs and our decor.
Hazel was amazing with helping us pick out our dining room set and living room tables. Very attentive and had all the information we needed.
Cres was fantastic! She was extremely knowledgeable and generously helpful. She made sure we were satisfied. She's a great person overall.
Eric did a great job helping us find a sofa and love seat set for my new apartment!
Sean was friendly and provided great service.
Jalen H was very patient and helpful and walked me through the whole purchase process. Everything went seamlessly!
Sean was amazing. Best salesman I've ever worked with, sincerely.
Legina B. went above and beyond , she was attentive, patient , caring, and concerned. She worked very hard and got me everything I wanted. -Felise Burnett
Angela was very professional. No problems to report. Great service!
Recently purchased a bedroom set from Frank Swoope, he was very professional and was very easy to work with. Will definitely go see him for any furniture needs I have in the future
Frank Swopes provided fast and excellent customer service.
Go see Eric S. for all of your furniture shopping needs! We had several things to purchase and he made it happen for us. Fair pricing and 5star customer service, above and beyond without being salesy.
Highly recommend working with Hazel from the Ashley store in Huntsville. This store was my last stop for the day as I had already been shopping at other stores. I was overwhelmed from looking at so many different selections at other places. She has a great personality and was so helpful with all of our choices from sizes, color selections, and wait times.
Cres was so helpful piecing our ideal dining set together!
Kira was super helpful and a joy to work with.
Austin was very helpful and made the buying process as simple as could be! He wasn’t pushy and kept our best interest in mind. Thanks Austin!
Came in 17 minutes until close. LeGina wasn’t pushy and was very kind and helpful!
Easy to work with. Great service. I recommend seeing Austin!
We purchased a dining set. Angelie's customer service was exceptional.
Jalen , was fantastic very help and informative outstanding people skills and great sense of humor 👏 I recommend a visit here ask for Jalen
Hazel is so so sweet and helpful! Ask for her when you go to purchase from Ashley!!
Rives is awesome! Very helpful and considerate, I purchased a sectional and he was very knowledgeable about financing and the makes and models, great personality! Wonderful sales man! Thanks Rives
Hazel was great!
Just ordered our first set of sofa and recliner to Eric. He was able to answer all our questions and concerns. We can’t wait for our furniture to arrive!
I had the best experience today with Ashley furniture. Mr James is the manager and was very kind and helpful with helping me purchase my couches. Very kind to match price my items so I was able to save money. And Angie was amazing with helping me get everything ordered. Highly recommend Ashely furniture in Huntsville
LeGena was very helpful listening to our needs.
Cres was absolutely amazing! We enjoyed talking, as well as hanging out with her. We even shared our stories about our shih tzus. Wonderful person, thank you so much☺️
Hazel was wonderful and patient with us.
Cres, so wonderful to talk to . Great Great job.
LeGina helped me to find exactly what I was looking for in short order! I was able to complete my purchase with a delivery date quickly and efficiently. Thank you!
Jalen Hundley was very considerate and knowledgeable. I had a good experience.
Legina was extremely helpful in helping us find the best furniture for the price range we were looking to spend she was not overwhelming and get us the perfect amount of help and answered all of our questions. We recommend going to her for your furniture needs
LeGina was super helpful and did her best to find us the perfect furniture. I highly recommend Ashley but more importantly recommend her!
Disaster from the start. Financing screwed up because apparently my signature didn’t look exactly like my license. That pushed delivery out a week, no one bothered to notify us. Cancelled the order will take my money elsewhere.
Thank you. LeGina
Our sales associate, Austin, was very knowledgeable about the couch we were interested in purchasing. He spent time with us going over the features and went through financing options. We appreciate all his help and we are so happy with our purchase
I dealt with LeGina, she was very knowledgeable, has been in the business for 10 years and new exactly what she was doing. I will go to her everytime.
Huge shout out to Frank! He has been a tremendous help to me and my family. He was patient and kind throughout the whole process. He answered all questions and gave great insight when it came to measurements. Super grateful for all of his help! Definitely will be back in the future.
Reaves was very pleasant and helpful with our experience buying a bedroom set!
Great service from Jalen Hundley
Sean was amazing in helping us with our purchase. Very patient and very thorough with his salesman ship
Thanks to LaGina I found the perfect bed/dresser set!
Frank has been our furniture seller for the las 5 years, he all the time was very nice and professional, my family and I are so happy. THANK YOU FRANK FOR MAKE PART OF OUR JOURNEY OVER HERE
Legina was wonderful! She was patient and knowledgable of the show room floor.
Cres is a very good saleswoman.
Really good customer service! Go in and ask for Cres she took great care of me and my boyfriend!
Excellent Customer Service! Jalen Hundley, helped us with purchasing a dining room table and while doing so encouraged us to donate to Manna House.
Jalen was very professional and efficient. He was instrumental in helping us buy a new kirchen table set.
Cres was absolutely fantastic!! She got us everything we needed for our new home! Liok for her when you visit Ashley in Huntsville!! 💯
Regina was great!
Jalen Hundley helped make our shopping experience for our first couch easy. He helped us feel confident in our purchase and ease our minds. We cannot wait to receive our new couch!
If I could leave a 0 star rating I would. Been dealing with a warranty claim for almost a year… very rude to deal with… minus Tiffany! There’s a reason this store has 2 star rating! Had I seen this before purchasing our furniture I would have purchased elsewhere. They’ll say the warranty is a 3rd party and has nothing to do with them… however they sold me the warranty promising that it would cover most everything! That is not the case… Save yourself the headache and stay very far away from Ashley’s of Huntsville
Jalen Hundley was a great help and made our experience at Ashley in Huntsville amazing! We are very happy with our purchase!
LeGina took her time to help!! She showed us lots of couches all the type of stuff I like!…
Creams was wonderful! Kind and patient, talked me through the process and remembered me from when I initially came in to start the process. I came back just to buy from Cres!
LeGina was awesome! She helped us find exactly what we needed!
Eric did a fantastic job helping us find the mattress we needed!
Jalen did a very good job today. We appreciate it.
Bought some lovely sofas today. Kiara was extremely helpful and nice to work with. She made the shopping experience comfortable. will definitely be back.
I went to Ashley Furniture in Huntsville and Austin was a great help. He knew the material used both on the inside and outside of the couch. He was also knowledable when it came to the mattresses and also able to direct me in my search of a coffee table. Austin was also very informative in regards to the financing options that are available and also promoted their give back program for the holidays.
Cres Maniego was amazing!!! She truly made my dreams come true and she was very helpful!
Cres was very helpful with getting me the bedroom set that I had been waiting so long to get!
Great service and great deals. Christmas in October!
Cres helped us find our recliners today and was AMAZING!!!! So kind and helpful, a very easy person to talk to and to help find what we needed!!
Cres was so patient and helped us with every question we had. Very professional.
LeGina was an amazing help!!
Cres was great and super helpful! ❤️
Cres did great.👍
Legina was awesome to work with!!
Angie was great and very helpful. I highly recommend the Huntsville store. Everyone in there was very nice.
CRES was awesome in helping me find exactly what I was looking for. She showed me options and features that I was not aware of, many that I liked, and ended up purchasing a living room set that exceeded my initial expectations. Thank you Cres for your patience’s and expertise to help me find an purchase a great product. I will be back soon to furnish the rest of my house.
Great service
Everyone at Ashley Furniture in Huntsville is incredible! We especially loved Sean. He took time and patience with us in all our changing and adding items. Thanks so much!
Jaylen did a great job with us.
Kiara at the Huntsville, AL store was very helpful and efficient. She showed us just what we wanted, was able to price match it to Ashleys website price and got us out the door in no time.
LeGina was great! She was a huge help and got me exactly what I needed immediately.
LeGina B. was very helpful with my purchase.
Jalen was excellent. Great service and interactive with us. Will be back
Legina was awesome to work with and helped us out with a smile even though it was close to close!! Would highly recommend
LeGina Burnett
Great service by LaGina! Helpful and courteous!
Will and Sean were excellent on helping us with our temperpedic mattress and base we bought. They answered all of our questions and were very helpful.
Hazel was very helpful and a pleasure to do business with.
Keith was a great help when purchasing furniture for my new home!
Shawn was fantastic. He was very knowledgeable, patient, and kind. He provided my husband and me excellent customer service. I would definitely ask for him to help us in the future. Shawn was at the Huntsville, Alabama store.
Jalen helped us to pick out a new couch for our house! He was unbelievably helpful and answered all our questions and concerns! He was very patient and I would recommend him for anyone who needs help in store!
Kiara was super helpful!
Cres was very professional taking the time to explain the different beds and how they worked. She was very pleasant not adding any press while my wife made and I were making our decisions...
Great service, bought a ton, stop making Rives go to the meeting.
Cris is amazing. She made our buying experience smooth, easy and fun.
Great quality product, great service! He worked with us well to get our couch to a price that was much better for my family’s finances. Well mannered and respectful. I would suggest KEITH for any and every purchase you make at Ashley.
I worked with Keith at the Huntsville store and he was awesome. I had a larger order to put in, and he was extremely accommodating and helpful. I highly recommend Keith in Huntsville store if you are in the market for new furniture!
Keith helped us quickly and efficiently! Friendly not pushy!! Will be back!
Sean , great experience buying new furniture. He explained everything to us.. thank you so very much.
Sean Clark was great today helped me get our new dining room set!
Jalen is a very respectable and helpful associate
Cres was awesome! Customer service extradinaire!!! She was excellent and a true professional. If you come to Ashley Furniture please be sure to ask for her.
Jalen did an outstanding job showing me around and helping me choose the furniture that I was looking for. Please come see him, he is a very nice person!!
Cres was excellent, thorough, friendly, and very professional!
Eric was a phenomenal conversationalist and he made our experience in purchasing furniture enjoyable! He is truly an asset to the Ashley Company
I had a wonderful experience at Ashley buying a recliner. Thank you Kiara for your help.
Cres was amazing and so sweet !! Very patient and helpful!
Kiara was very helpful wirh our choice for a table
LeGina did a wonderful job!
Wonderful customer service and friendly disposition. Hazel
Cre was a great Salesperson she’s highly recommended when you go in.
Jalen customer service was awesome. He helped me with an issue I had and I walked out a happy customer.
Hazel was nice and helped with my new home needs of finding furniture
Sean in the Huntsville location is the consummate professional! He made our shopping experience enjoyable and seamless! We recommend asking for him specifically S his customer servicer was stellar! The Hunters
Jalen Hundley did a wonderful job taking care of us. And answered all question.
Cres was great! She was able to show me multiple options and help me pick the perfect couch!
Sean was great . He provided wonderful service and helped us get the best price.
Hazel was more than wonderful with helping my family pick out two mattresses!! Will definitely go back to see HER for anymore furniture needs!
We got help from LeGina and she did an awesome job helping us find everything we needed and making sure it was all getting here within a decent time frame ! We will definitely be back to see her and ashley furniture
Legina provides the absolute BEST customer service! Highly highly highly recommend her for all your furniture needs ☺️
Hazel was great at helping us find exactly what we need! She was super friendly and answered all our questions.
LeGina is the best!
Jalen did an amazing job.
Jalen is the best! He helped us out so much! Would go back to see him again!
Sean helped us buy our sectional! His service was amazing and we are so happy with our experience! Thanks again!
LeGina was very helpful and patient with me as I tried to make up my mind on which dresser to get, and very friendly with a smile!
Frank Swoope was very helpful and made our experience so simple! Highly recommend visiting if you’re on the hunt for some new furniture!
Reeves got us a great deal and was very friendly!
Austin was very professional and helped me color coordinate my new family room. Highly recommend!
Really enjoyed their selection. Austin was particularly helpful. Wasn’t pushy at all and helped us get exactly what we wanted for a great price.
Cres very professional, patient, knows her product,. Will be back when our home is completed.
Jalen fid a great job assisting us!
Great place to buy any needs for a new or old house! Jalen was an amazing help along this process! They communicate clear and precise, along with having exceptional customer service! 10/10 would recommend to everyone!
Frank was the absolute best to work with! My husband and I came in to buy a sectional that we previously saw in Georgia. Frank was a kind, and made sure all our questions were answered and needs were met. Thank you again, Frank!
Rives is amazing! Extremely knowledgeable and helpful— Made walking in unsure of what exactly what I was looking for a super stress-free, easy, and quick process. Will absolutely use again! Everyone go talk to Rives!
Hazel did a great job helping my wife and I. She’s an asset to Ashley’s team.
Sean provided excellent advice which lead to my purchase. He is very knowledgeable about the products and services that he is sold. Pleasant and caring as well.
This is my second experience at Ashley Furniture and I continue to be happy with my experience. If you live in or near the Huntsville area visit my friend Austin at Ashley Furniture off Memorial Pkwy. He’s knowledgeable and helpful! Thanks much Austin!🙏🏻💞🥰
I give Austin at the Huntsville location a 5/5. He took the time to hear my story, the layout of my house and even looked at pictures! He was just as excited to help me find the perfect furniture for my new home as I was! I can’t wait to entertain in my newly furnished home!! 😊😊😊
Look up jalen great guy .. great customer service . We are super happy
Great experience at Ashley Furniture!! Jalen made it fast and easy!! Y'all go see him!!
Cres was great at Ashley Furniture! I walked in and she took me straight to the my perfect couch.
Cres was very helpful in finding us the right furniture.
Kiera did great! We bought the first sofa she showed us. It was exactly what we were looking for, it’s like she has a six sense for furniture.
Angie was very nice and professional. And she worked with me to give me a deal I was comfortable with. I plan to come back to see her!
Cres was awesome!!!!. So nice, helpful and courteous. Will be back for sure. Great customer service!
LaGina is awesome. She was very knowledgeable and helpful.
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Ms. Legina is holding down three families at once. She is friendly and patient.
Eric was great! He answered all our questions and got everything rolling for us quickly!
Finding the perfect couch for our new home was a breeze with the help of Keith.
Hazel was very helpful in finding us a great deal on a new chase sectional and ottoman!
Cres has been a delight and so helpful!
Keith was great
Angie at the Huntsville, AL location was excellent!! She was very patient with me and professional. I will definitely be back!!
Hazel was excellent in every way. She greeted us with a warm and friendly smile and provided knowledgeable advice in answering our questions. She is an asset to your company.
Keith Case is the man. Great customer service. Five starts.
LeGina was great to work with. Had a great experience buying furniture today.
Rives was outstanding. He went above and beyond. Absolutely a pleasure to work with. Wish there were more sales associates with such a great attitude as his. Will only ask for him from now on.
Keith really walked us through in picking out the right table for us and gave us a great price.
Austin did a great job. We knew what we wanted and he was very helpful in providing exactly what we had in mind. In and out in less than an hour.
Hazel helped answer our questions without being overbearing and intrusive.
Austin was a great sales associate. He didn’t hover but yet was close by so we could ask questions when needed. Process was quick and easy! We would recommend this store to anyone!
We enjoyed working with Sean. He got us exactly what we were looking for at a great price. Come see him for your furniture needs!
The crew there was excellent.LeGina was great. She was very helpful in helping us choose our couches and ottoman even recommended a restaurant that was wonderful. We will definitely be back. Thanks.
Rives was very helpful when my wife and I purchased our new couch. Very personable, solid salesman.
Rives was extremely helpful and knowledgeable. He was there to answer all our questions but also gave us space to decide without feeling pressured. We had a great experience and were able to buy our couch with confidence!
Hazel was great! Not pushy at all. Let me look around. Text her when I had questions. She recognized me when we walked in couple weeks later. Finished with a knowledgeable sale that was quick and easy. Can’t wait to get my new furniture. Thank you Hazel!
Sean was great! He made our day.
We recently had the pleasure of working with Rives while shopping for furniture, and I couldn’t be more satisfied with the experience. From the moment I walked into the store, he was attentive, knowledgeable, and genuinely interested in helping me find the perfect pieces for our home. He took the time to understand my style and needs, offering insightful suggestions without ever being pushy. The entire process was smooth and enjoyable, thanks to Rives’ professionalism and friendly demeanor. I highly recommend him to anyone looking for a stress-free, personalized shopping experience. Five stars all the way!
Austin was professional and easy to work with
Eric was very helpful and courteous with selecting my new sectional and chair. Highly recommend him.
Eric was very friendly and helpful and answered all of our questions . I would highly recommend him to family and friends .
Hazel was amazing!
Sean Clark was extremely helpful!! He listened to my wants and advocated on my behalf. Definitely go see him at the Ashley Store on Memorial Pkwy!
Crest is a Gem!! I have nothing but great things to say about Cres, our sales person. Cres immediately welcomed us into Ashley with a vibrant hello and gracious hospitality. Customer service is a priority for us and Cres shined as she showed us around the store and helped us find exactly what we were in search of. She is truly a gem. Exceptional service indeed!! Thank you!! Malcolm and LaSandra Wise
This afternoon we were assisted by a great young man, Austin, in finalizing a purchase on a matching couch and loveseat. He was knowledgeable and very helpful. He answered all of our questions and we look forward to our delivery in a few weeks! Thank you again, Austin, for a great experience!
Austin was very helpful and did not make you feel pushed for him to make a sell
(Translated by Google) Good discounts and excellent service from Hazael, thank you for everything! (Original) Buenos descuentos y Excelente atención de Hazael, gracias por todo!
Legina made our experience wonderful. She showed us top picks for our suggested pieces. She gave us the space to look freely. ❤️ we will be back for more in the future
Legina was great, patient and informative. Will be back to buy more 👌
Austin at the zhuntsville AL location was great!!
We had such a great experience at Ashley Furniture in Huntsville, Al! Keith helped us find the perfect sectional!
They have beautiful furniture. I can't wait until our Lindyn 3 piece sectional and chaise come in. Angie was very helpful and professional.
Hazel was truely amazing. Easy to work with and willing to go the extra mile for what I needed.
I visited Ashley today to get a mattress a queen size mattress, and Jolen JOLJALEN helped me with this and he did an excellent job. He stayed with my budget, which was very important to me because that’s all I had to spend on a mattress and I will be back in probably to get recliners. I appreciate you for being open today and thank you, Karen Adams ha
Keith is the man, appreciate all of his help
Keith made our shopping experience quick and easy which is exactly how we prefer to shop! This is our second time purchasing from this location and won’t be our last.
Cres was awesome! She is my go to salesperson! She is so sweet and helpful!
Keith was attentive, had patience and offered many suggestions as we decided on furniture that was beautiful and functional and fit our space. He is amazing!
Legina was amazing and very helpful! Absolutely wonderful
Legina was very kind and helpful
Sean and Jaylen were great helping my husband and I find a mattress and a bedroom suite that we love in our price range!!!
Sean and Jalen did great ! Got us exactly what we wanted and didn't have to spend all day looking
Hazel helped us furnish our apartment.
Hazel was excellent and super helpful!!
Hazel was very helpful and sweet!!
Legina our sales rep was awesome! She was quick and professional!
Eric was super kind and helpful!! So excited for my new living room furniture :)
LeGina was very knowledgeable and helpful!
Eric did a great job helping us find furniture for our new home.
Keith was really helpful from the time we stepped in the store. Great customer service.
Austin was super-helpful during our recent visit to Ashley Furniture to purchase two new recliners. He wasn't pushy at all, just very kind and efficient. Much appreciated!
Jalen was our salesperson. He was very professional, courteous, patient and personable. We are so excited about our new furniture. Thanks Jalen!!
Sean was polite, professional, and knowledgeable with everything we had questions on. Will definitely be our go to associate on return trips.
Came to Ashley's Furniture today. The experience with Cres was wonderful! She was very helpful, informative, friendly, and OMG her customer service was on point. Thank you so much Cres for your help.
Eric was very helpful and kind to us during our shopping experience!
Keith Case was very nice and polite would love to do more business with him
Cres is amazing she has super salesman ship
Keith was very courteous and friendly, made sure we got everything we needed
Keith was helpful, professional and fast! Pleasure to do business at this location.
Eric provided excellent customer service with my furniture purchase. I would definitely buy from him/Ashley again in the future.
Hazel helped us to find our perfect couch! She did an amazing job!
Easiest sofa buying experience! Go see Keith! Hassle free, easy peasy!
Cres was so helpful and wonderful to work with! She made buying our new couch an easy and smooth experience!
LaGina was the best! Also price matched online price. She was helpful but not pushy. Highly recommend this store and LaGina.
Angie was a great help in helping us find the perfect couch for our home!
Austin was very professional and informative with all my concerns and questions he showed great customer service
Eric was a huge help and really easy to work with!
Legina was super helpful!! Great experience!
We have had two recent purchases from Ashley Furniture and both times we were blessed to have Frank as our helper. He is Awesome and worked with us to get the best deal. I highly recommend Frank. Go see him and he will treat you the same way 🎉🎉
Cres was great! She showed us multiple mattresses and was very knowledgeable with each!
Cres was wonderful! She helped us find our dream bedroom furniture and worked with us to get the best deal!
Beautiful furniture and Kieth was very helpful with furniture information.
Keith was awesome help and has definitely won over my business!
Great service
Representative is very nice and patient with us.
Keith was very helpful! Will be back
Austin was great and very helpful
Keith was great
My husband and I are very happy with the purchase of our furniture from Ashley Furniture in Huntsville. Cres did an excellent job assisting us with our purchase. She was very knowledgeable, helpful and had a very good energetic personality. I will definitely recommend her to assist my family and friends with any of their future furniture purchases.
Working with Cres is a blessing. She is very kind takes her time with her people and makes sure she is getting the job done right.
Cres immediately helped me as soon as I walked through the door, very quick and smooth transaction. LeGina helped us locate and find our couch as well!
Cres was the best! So kind and helpful. Not high pressure or pushy at all. I highly recommend her!!
Our sales associate Cres Maniego at Ashley Homestore was exceptional in helping us find our new furniture we couldn’t be happier with her professionalism and the entire buying process at Ashley.
Cres Maniego was so helpful and the experience was great. We bought a sofa and a dining room table, chairs and bench.
LeGina was great to work with. She was an Advocate for the buyer. Will deal with her again.
We have always loved Ashley furniture. LeGina was very helpful helping us pick out and purchase our new furniture today. We will be repeat customers again!
I came to the Ashley location located at 3020 Memorial Parkway SW in Huntsville, AL. I was greeted and helped by Retail Sales Associate Austin McPike. I truly have to say his services and knowledge of decorating was truly remarkable. He was so efficient and tentative to my needs as a first time homebuyer and answered all my questions. Amazing employee and even a more amazing person.
Austin took great care of us. He looked up the loveseat we needed and got it ordered.
Great Customer Service Austin Will Be Back Again With More Friends…
Eric was a wonderful salesman. His personality shines through and you can tell he really is concerned about what is best for his clients. I would definitely come back and see him again in the future.
Keith, and his mustache, are the best!
Angie helped my husband and I with picking out a couch and made the overall process quick and care free!
We brought my mother-in-law to Ashley Furniture to shop for a new bed and love seat. Hazel greeted us at the door with her wonderful smile and was very attentive to my MIL. She has the patience of a saint dealing with all of the questions and haggling my MIL had. Hazel was able to get her a bundle deal on the mattress and love seat. All of the other sales people were just as friendly. Thankfully Ashley Furniture had a wheelchair at the door for my MIL to use to make shopping easier. We will return after our house is finished to buy a few pieces. Definitely recommend this store for friendliness of staff, quality and price of furniture.
Austin is AMAZING!!!!!!!! Tina came through!!!
Austin was a great salesman! He was knowledgeable and patient!
Cres was absolutely wonderful! She was so knowledgeable about the furniture, and extremely nice. She helped me choose a beautiful modular sectional for my new home. I’m so excited to work with Cres and all the friendly staff at Ashley in the future. Definitely recommend this location!
Keith Case is the best person to work with! He knows the product, is funny, friendly and helps you decided what is just right for you!
Sean gave us excellent service. Was knowledgeable and put us a great package of furniture.
Sean was the best and very helpful!!
CRES Great service
Plenty of choices to choose from, Hazel was a fantastic sales lady. Look her up when you enter the store!!!
Hazel was an awesome sales lady!
Rives was riveting!
Keith was great!
LeGina was so helpful and made my experience so easy!
Sean did a great job in providing exceptional customer service to include getting me the lowest price possible! Thank you for making this experience stress-free!
Keith Case helped us find exactly what we were looking for. He allowed us to look with no pressure but was available to answer all our questions. The best buying experience by far!
Found exactly what we wanted at a very good price. Keith took great care of us, no pressure, left us alone to do our looking around. When we were ready to pull the trigger, he got us maximum value for our spend. Excellent experience. Will be back.
Rives was awesome!! He made the buying process so easy and helped with getting something when we needed it! Highly recommend!!!!
Rives
Legina is great! Helpful and super friendly! Will be back to have her help me in the future!
Eric was great guy to work with.
Keith is great!
Keith is one of the most knowledgeable sales people I've ever worked with. Highly recommend!
The sales guy keith gives salesmen a good name. Good furniture. OK prices. I'll probably go back.
Keith is THE MAN!
Great store! Keith Case is top notch & will help you get exactly what you want!
Great variety, Keith was very helpful with our questions!
Austin was very knowledgeable and informative every step of the way. He made furniture shopping fun without the stress. I recommend going to see Austin for all your home needs.
Austin M. Did an amazing job helping us pick out the perfect furniture. He worked with us and answered all our questions. He was not pushy and helped us get a great deal. Will definitely go back and see him soon.
Hazel you’re such a sweetheart and i thank you so much for helping me pick out furniture. I am definitely recommending this spot to all my friends and family.
Keith, is the best! He was very patient with me with all my questions. He's extremely knowledgeable and very helpful! Thank you sir! I do appreciate all your help!
Super friendly and knowledgeable. Hazel took great care of me and my family. I highly recommend coming here for your furniture.
I went to see many sofa set options and the service was great, Hazel was super patient and answered all the concerns I had, will be coming back soon!
Great customer service! I had the pleasure of meeting Keith, and he took care of all of our needs. I'll definitely come back. Thanks guys!
Hazel was the absolute best sales person ever!! She made us feel so welcomed, will definitely come back and ask for her again! 😁
Hazel was really helpful and attentive best costumer service I had in a while from a furniture place.
I had an amazing experience here thanks to Angie! She was incredibly knowledgeable and helped me find exactly what I was looking for. Angie’s patience and attention to detail made the entire process smooth and enjoyable. :)
Angelie was such a great help when looking for a couch for our new house, she took the time and really listened to what we wanted to find, she also gave us a great deal! If you go to this store, ask for Angie!
I had a fantastic experience with Angie at Ashley Furniture! She was incredibly helpful, knowledgeable, and patient throughout the entire process. Angie really listened to what I wanted and guided me to the perfect furniture pieces that fit my style and budget. Her friendly attitude and expertise made the shopping experience enjoyable. If you're shopping at Ashley, I highly recommend asking for Angie, she's amazing!
Angie at Ashley Furniture on Memorial Parkway in Huntsville is wonderful. She is easy to work with. She provided all the information we needed every step of the way. Thanks Angie!
I never thought I'd actually a joy a furniture shopping experience. Keith was amazing! That dude made us laugh while imparting valuable and practical knowledge about every single piece of furniture we looked at. And, we put his brain through the ringer, too! He never faltered. Every answer popped out of his mouth like he was the one that invented every piece. Ashley needs to give that boy a raise and a promotion! We'll definitely be back. Hell, we might even come in to just hang out with that guy. Keith FTW! Y'all go check him out and buy a quality piece of furniture. You won't be sorry!
Eric was so helpful and friendly
I went to the store to find some furniture for my new apartment and Hazel was hands down the best 5 star employee I done ever meet in my whole entire life AND she is SO pretty and her customer service skills were A1, like I don’t know about the other employees but THIS ONE?? Yeah she deserves a raise. A promotion. Like I was soooo satisfied with this experience that I HAD to come on here and tell y’all.
Hazel thank you so much for your patience! Girl you were so sweet and very informative.
Stop by the ashley homestore in hsv and let keith case help ya with your needs
Hazel was informative, she knew what she was talking about and made is feel comfortable making a big purchase. We will be recommending her to our friends and family.
Love it here Hazel was so helpful and made this experience for me spectacular, my home is now fully furnished all thanks to Hazel !!!
Great experience all around. Came in to look and left happy knowing they had what I wanted. Fella with the cool mustache named Keith helped me out. Nice guy, very knowledgeable and not pushy. Glad I decided to go there.
Austin did great job, was patient, took time to answer all my questions, and put up with my indecisiveness. Thanks
Keith was so amazing and helpful to work with!
Keith was very patient, helpful and thoughtful in helping us choose the right sectional today. Saved us a lot of time and driving around.
Keith was very easy to work with and very helpful!
Kiera did a fabulous job this week. Thank you.
Hazel, was very knowledgable, and professional. and concern.
Legina & Cres were surprised awesome!! They stayed after closing and were extremely helpfull
Lagina is great!
Hazel was so sweet and easy to work with! Ask for her!! Thank you, Hazel!
Legina was amazing! Very personable and answered all of our questions!!!
LeGina was great!
Cres very nice and helpful
Rives was my Customer Representative. He was so helpful. He went above and beyond to help me find the dining rooms set I wanted. I highly recommend him. Ask for Rives, when you shop at Ashley Furniture in Huntsville. Thank you for all your help!
Austin did an exceptional job helping me find the perfect bedroom set . He took his time showing and explaining all options available…. Very courteous !
Rives was very helpful in making our desicion
Keith was excellent. Knowledgeable, easy to work with. Although needs brighter pink pants.
Eric was a great help and explained everything in great detail, highly recommend!
Have been here two times recently. First visit, was assisted by Sean who was very nice and extremely helpful. Second time experienced the same great service assisted by Keith. Would do business here again in the future!
Kiara has been friendly, helpful, not pushy, very consistent.
Eric helped me look through beds for my new apartment. Amazing customer service!
Hazel and Keith are more than awesome!!! His mustache is a 10 star!!!! Hazel personality is a 10 star!!!
I worked with Rives Tavormina and he was very helpful and answered all my questions ( I had many) and he never got frustrated helped me get exactly what I wanted with a great deal! I will be coming back to work with him again in the future! If anyone is ever in the market for furniture go to Ashley and ask for him.
We had such a great and easy experience purchasing our couch set! Our sales woman Kiwi was so kind and made the experience a breeze!
Cres was very helpful for the whole process from start to finish.
Hazel was fantastic! Super friendly & gave us a great deal on our mattress & base. Highly recommend to everyone looking for anything in the way of furniture, & ask for Hazel.😎🤙
Cres was amazing! She worked very hard for our price match and we're happily leaving with gorgeous new furniture!
LeGina and Angie were both very helpful. If you need furniture, these are the ladies to work with!
Sean C was great! Very knowledgeable and patient. Let us take our time while we looked for the right furniture.
Reeves is #1
Rives was the best person I’ve ever dealt with
Rives was great and easy to work with! Really to the point!
Great service Austin was very helpful and pleasant to work with and answered all our questions :)
Kiara was a big help
Cres was so helpful, we went in with an idea of what we wanted. She showed us exactly what we were looking for and we are so happy with what we got! Thank you Cres!
Great buying experience for a couch that we had to get ordered in online. Cres was incredibly knowledgeable and helpful!
This review is long overdue. I almost do not know where to start with this company. I bought a leather coach from them and I would like to tell you about my experience. The process of buying the thing was fine and went smoothly of course, they want the money. When it was delivered the people they sent were unable to get it where I wanted because they were too weak and it wound up sitting in my front living room for months during this epic. During their one attempt, they tore up my wall leaving scratches on it. So, they damaged my home. Since I could not get it where I wanted, I decided to return it. Over the next three months, I had to go to Ashley's four times trying to work out with them to get it returned. They would always promise me they would work it out, but they completely ignored me after I left and never followed through. Luckily, I had some competent and strong friends who got the coach up the stairs for me. So, I no longer had to deal with Ashley's. The couch was nice for a time, until only two years when the electrical systems broke on the right side so, now the right foot rest is locked in the upright position and none of the lights work. TLDR: Do not have a problem with Ashley's because their customer service is garbage and will not help you. Also, their products will break easily after a short time into its life.
LeGina our salesperson showed us around and we picked out several items that will work well. She was very helpful.
Legina was great and made are purchase very easy!
Hazel was fantastic. She gave the warmest greeting! She was very knowledgeable and made the experience seamless.
hazel was great!
Sean was great helper!
Austin was our sales person and was extremely thorough with explaining mattress and adjustable base features. He exceeded our expectations and was very patient with our decision-making. Thanks so much for guiding us in getting the perfect mattress and base!!
Hazel was a wonderful sales associate. She was courteous, knowledgeable and very sweet. I will ask for her next time I visit Ashley. Thank you Hazel! Pam
Excellent service. Thank you Keith Case.
Keith us better than sliced bread! Great and knowledgeable!!
Hazel was awesome! Thank you so much
Do NOT buy anything from Ashley Furniture. They are a rip off. The quality of the furniture is mediocre. Worst than mediocre is their pathetic customer service. I waited almost 4 months for my furniture, was given misinformation about the status, on the day of delivery my NEW furniture had a stain on it that should have never been shipped and delivered in that condition. Now, they are making me pay a restocking fee for their stained and defective furniture. They are also making me pay a cancellation fee for a sofa that is still "on paper" and hasn't even left the building and shipped. Their claims department only works via text and will not contact the customer until you threaten them. Worst company I've ever bought furniture from. Have let my friends and family know and many of my friends have also stated their experience with Ashley was the worst they have ever had. Washing my hands of this low-life furniture store and their pathetic so-called customer service. Already looking for new furniture and told another company today I will not look at any Ashley or Benchcraft (made by Ashley) in their store. They laughed and said "I understand. We get alot of complaints". Most pathetic furniture experience I've ever had. If I could have given less than one star I would have. To the Ashley owner response since it won't let me reply to your post: I've already been arguing with your VP of customer care. I was told I would only pay $358.80 plus 99.99 to return. Your company has now kept about double that in your fees. I'm losing around $1,092. So, if you want to do right by your customers, you should give me a reasonable refund.
Keith was very helpful! Very professional!
Keith performed Great service
Angie and Legina were great and made our experience super easy!
Angie and Legina were fantastic at Ashley. They gave us room to search on our own and were able to answer any questions we had about the breakfast nook tables we were looking at. Great experience and recommend both lovely ladies! Thanks again
Cres. Great customer service. Nice and respectful
Cres & Kiara was great!!!
I was so happy with Cres. She answered every question and was very attentive to the needs of the group I was with.
Angie did a wonderful job taking care of us today!
Sean was very polite and made sure I didn't leave this store until I was happy with my purchase. Very nice young man. Thanks Sean!
Great experience. Austin was very helpful with everything I needed and made the process quick.
Eric was great to work with! Great customer service, easy & fast finance process!
Eric was great to work with!
Angie was very nice and attentive to us. Very welcoming and polite 🥰
Great service. Hazel was very helpful and friendly.
LeGina was very helpful
Sean was very friendly, helpful and really enjoyed the service he gave us and very pleasant to talk with.
Cres did a great job helping me pick out a dining room table and chairs.
Today was a great day at Ashley Funiture! Angie was knowledgeable, friendly and through while assisting us with our purchase. We’d highly recommend going to see her!
Cares Maniego was top notch with helping me find the perfect furniture for my home with my measurements & is great with design. She was with me from the begining to end. Please go see her!
Eric was amazing in making sure that everything was a smooth process.
Eric did an amazing job! I found my new home set, I’m excited!
Eric helped us find exactly what we needed to match our house. He was very knowledgeable on all the products we asked about. Highly recommend.
Sean was very professional and very helpful
We have been lucky to shop at Ashley Furniture few weeks ago. We like the selection of the products, quality and prices. Also we had great customer service! Staff is friendly and helpful. Delivery and assembly was also excellent. Thank you Ashley team, will be definitely back again!
Cres was very helpful in finding the perfect couch for my home.
Angie has been very helpful in finding what we need. Will definitely be back for all our furniture needs!
Legina was the best AGAIN!!!
Eric was a great help, informative and a pleasure to work with.
Eric was great! Very helpful and knowledgeable!
Legina was great! Awesome service and great selection!
Matthew helped us greatly. We will be back.
Sean was absolutely awesome !!!! Very knowledgeable and professional !!
Cres helped us and she is amazing! We have a wonderful bed set and mattress that will last us a very long time! She is very helpful at finding us the perfect price and working through our concerns! We will be back to see you!
Cres did an amazing job and got us the best deal!!!!
Hazel helped us find exactly what we needed
Go see LeGina Burnett at Ashley Furniture! She is amazing! She helped us with our furniture we selected!!!
Great place nice workers best furniture I’ve ever seen
Keith was so laid back and did a fantastic job helping us with our new couch! Great customer service and great furniture selection. Will be doing business again!
Rives Mr.Rives was very knowledgeable, respectful and a pleasure to do business with.
Rives was super helpful and knowledgeable, he made my purchases very easy.
Austin was very helpful
Austin was fantastic
Austin was very attentive and helpful throughout the visit. Was very patient explained the process well.
Austin was a great help ! 10/10
Austin was great!
Austin
Cres was a joy to work with she helped us make decisions to fit our budget!!!
Austin was amazing! He was extremely knowledgeable and patient while I worked through the decision making process. :)
Keith and his 5-star mustache took great care of us! He let us shop and didn’t hover, but we knew we could get him anytime we had a question.
Shawn was a great salesman and great to work with! Thank you Shawn!!
Shawn was very helpful when we were trying to choose a couch sleeper sofa for our daughter. He showed us all the options that were available so that we could make the best choice. Very friendly and knowledgeable.
Sean was great. So straightforward and made the process of buying a couch for my law school apartment so easy :) He was very knowledgeable about the various couches in the store and helping me find the things I viewed online
Eric was very knowledgeable gave us a great deal on our kitchen set!
Hazel was great!
LeGina was great and stayed late to help us! We found a great dining table and chairs for our budget.
Hazel was awesome! She was patient and helped us make good decisions. Very knowledgeable.
Keith was a awesome salesman. he took the time to explain everything. great shopping experience
Legina is fantastic, thank you for all of your help & patience!!
Cres was great and helped us find the perfect living room furniture for our house! Highly recommend heading to Ashley furniture
Sean was super helpful with helping us pick out a couch.
Austin is a great salesperson!
In 2018 I purchased a king bed and dining room set. I loved the customer service and attentiveness of Mr. Frank. Today (in 2024), I walked in and was met at the door with Mr. Frank. He exhibited the same attentiveness and customer service. He didn’t pressure me to buy but listened concerning my likes and dislikes. I walked out of the store having made a purchase that I was proud of. If you’re at Ashley’s Homestore in Huntsville, ask for Mr. Frank. He’ll take great care of you.
Angie was super sweet and super helpful. Found me the perfect couch!
Hazel was AMAZING!!! We found the exact furniture we wanted. She made us a really great deal and didn’t pressure us into anything. This was a super pleasant furniture shopping experience!
LeGina was excellent to work with and a big help.
Cres was amazing. She greeted us at the door and took care of all our needs. She was thorough and knowledgeable and helped us picked the right item for our need.
Came into ashley looking for a table and Kieth welcomed us in and gladly helped us with our purchase. It was easy and fast . Thank you Kieth
Cres was very helpful and great to work with.
Cres was very nice and helpful she took her time with me. I really do appreciate her great customer service I will be back before or on Monday to make my purchase
Keith was an amazing salesman. Helped direct me and my family to the perfect sofa for us! Thank you for all your hard work Keith
LaGina was extremely helpful and we were able to find exactly what we were looking for.
Keith was great. His mustache is even better!
Legina was exceptional. Very polite and helped us purchase our living room furniture.
Keith was great. Very helpful, kind, and didn’t seem to mind that my children were running through the store while I looked around.
Legina was very patient with me and was instrumental in helping me make decisions on my furniture needs. She knew exactly where everything in the store was, saving me from aimlessly wandering the store looking for specific named furniture.
Cres was awesome she help me find just what I need. Great attitude loved her
ANGIE IS AMAZING!!! She made sure I had all of my questions answered about the buying and delivering process. She took her time and made sure I was happy with my purchase!!! Thank you, Angie!!!!
LaGina was very helpful and professional. I love the quality and fair prices of Ashley furniture.
Not many selections for Big Boy chairs. Was in and out in 5 min. Had plenty of other furniture to choose from.
Great person very professional and good looking smile
Hazel is very professional!
Eric shankles. Great to work with will answer all of you questions. Walk the whole store with you endlessly till you find what you are looking for. Highly recommend him and the store
Cres was amazing!
Austin was very helpful and professional.
Great customer service and Hazel was so helpful and took good care of us!
Rives was a wonderful rep!
Rives was excellent with assisting on our purchase! He was very informative of all the products that we purchased!
Austin went above and beyond for us today
Keith is better than sliced bread!! Killer stache and very helpful during our shopping experience!
Awesome purchasing experience at Ashley. Legina was fantastic to deal with and extremely helpful in our furniture search. Thanks again!
Cres
Austin was great
Frank was a delight! Walked in for bedrooms, came out with bedrooms and dining. Super sweet and transaction was fast. 10/10 recommend!
Keith is great! He’s the bees knees!!
Keith has a 5 star mustache and was very helpful in answering all our questions!
Austin was very informative and helpful!
Cres is amazing!
Austin did a great job assisting and answering all of our questions.
(Translated by Google) Keith was very kind. He offered us variety and walked around the store giving us options and even moved a piece of furniture so we could see what it looked like with what we already had. Keith also speaks a little Spanish which helps. The best consumer service I have ever had. He took his time and gave us space to make decisions. Thanks for your service Keith! (Original) Keith fue muy amable. Nos ofreció variedad y camino toda la tienda dando opciones e incluso movió un mueble para que viéramos cómo se veía con lo que ya teníamos previo. Keith también habla un poco de español lo que ayuda. El mejor servicio al consumidor que he tenido. Tomó su tiempo y nos dio espacio para que tomáramos decisiones. Gracias por tu servicio Keith!
Rives was awesome! Very helpful and friendly. Enjoyed working with him!
Legina was very helpful and insightful
Sean was great in giving us time to decide on what we wanted and did not pressure us to buy. It was nice that he let us know deliveries were backed up when making our decision.
They are literally a joke. Online prices are always cheaper. Went to go look at a set in store, they couldn’t price match it all the way and since they “heavily discounted” it already they wouldn’t offer their special financing. I walked out. I’ll take my business elsewhere
Angelie was amazing. She made the buying process easy and quick!
Keith did a great job helping my elderly mother find the right mattress for her!
Eric did a wonderful job in assisting us with the purchase of our new family chair! He even gave my son a cute stretchy mattress toy that helped the process go smoother.
Frank did a great job helping us look for the furniture that we needed to complete our livingroom.
Legina was awesome. She was professional and kind.
Keith Case was great with helping us pick out furniture for your new home. He was very informative on the quality of the product (mattresses) he was selling us.
Keith was awesome not highly aggressive but dedicated to showing and working with us each and every item we looked at. Very knowledgeable of the furniture within the store, highly recommend him for sales.
Had an amazing experience here with Legina. She was so helpful and got us a great price on what we needed!
Sean was great!
Eric was so awesome! I showed him pictures of my home and he asked about my style and helped me find decor, I am so pleased with my service.
I recently had the pleasure of visiting Ashley Furniture Store and was assisted by Angie. Their exceptional knowledge and genuine enthusiasm made my shopping experience truly enjoyable. They guided me through various options with patience and expertise, ensuring I found exactly what I needed. Their professionalism and friendly demeanor are a testament to Ashley Furniture Store’s commitment to customer satisfaction. I highly recommend Angie to anyone looking for exceptional service.
Today I came into the store to shop for patio furniture. LeGina Burnett gave me outstanding service! She was friendly, knowledgeable about the Ashley furniture, and very helpful in trying to find just what I needed. When I come back to the store, I will certainly ask for LeGina.
Got the opportunity to work with Sean this evening, he was very respectful, professional, and fast at getting my order placed and out the door.
Good, fast , and professional experience. Sean gave us the space to look around and make a decision and was there when ready to finalize. Thank you Sean, we'll be back in the future!
Sean Clark was a GREAT help today at the Huntsville Al store. Thanks to him, I got the furniture, that will be perfect for what I needed. Please ask for Sean Clark, he's all about the customer.
Legina at the Ashley store in Huntsville was extremely helpful and patient while we chose our furniture. We had been to several other places but nobody was as helpful as she was. Great customer service and very fair and competitive pricing. Will definitely use her for our future furniture purchases.
Cres did an amazing job with helping me find new bedding. She always goes above and beyond to assure I get exactly what I want and need.
I had an outstanding experience at Ashley's Furniture thanks to Cres! She was incredibly helpful and went above and beyond to get me a fantastic deal. Her expertise and friendly demeanor made the entire process smooth and enjoyable. I highly recommend visiting Ashley's Furniture and asking for Cres if you want top-notch service and a great shopping experience! Five stars all the way!
Hazel was very professional, immediately greeted us at the door, showed us a few options and then let us roam the store and look for ourselves. After about 20 minutes she came back and asked us if we had any questions or needed any more help. We ended up getting a table set and helped us go thru the process of purchasing. All in all I would definitely recommend her for any help you need!
Recce is the best. He is very attentive and knowledgeable
Keith was fantastic. Definitely went above and beyond for me!
I went to this store needing furniture for my apartment. Hazel helped me with everything that I needed. She was nice and friendly. I left here with a smile on my face.
I had a great experience and was able to quickly find what I was looking for with no pressure. Rives was extremely helpful.
Keith was very helpful in helping us find the furniture we needed to fit our space. Thanks Keith for an awesome deal
Sean was AWESOME! I was looking for a bedroom and sectional for my living room and he didn't disappoint! He was thorough, and answered any questions that I had. I ended up purchasing a five piece bedroom, chest, nightstand, and a three-piece sectional!I'm very happy I had him as my associate, and I will be back to see him again!
Rives is the man. Helped us get our new zero gravity couch! Everyone in need of furniture should come here.
He did an amazing job for us
Halle offered excellent customer service. She was knowledgeable and friendly. I cannot wait to get my new patio furniture and enjoy on my screened in porch.
Austin helped me pick out a king sized bed and was very professional. He was even able to knock some of the final price off. Great staff and fair prices overall.
Mathew Mitchell was a great salesman. Got me the deal I was looking for.
Excellent customer service and great pricing!! I recently purchased a bedroom set and I’m very happy with my experience. Sean provided superb customer service . He was very helpful and knowledgeable; guiding me through the selection process without being pushy. I love the quality and warranty service of Ashley furniture and will definitely return for future furniture needs. Highly recommend to anyone in search of great furniture, at reasonable prices and exceptional service.
Eric did a great job. No pressure to buy. Very helpful.
Angie was the best!! I got such a great deal on my furniture and she made the experience so easy!
Hazel was amazing with helping us with our purchase and getting us a price that matched perfectly with our budget! 10/10 furniture shopping experience!
Legina was great to work with, very helpful and knowledgeable
Keith was great!
Rives was a great help in finding our bedroom set!
Rives made my shopping experience simple and straightforward while delivering excellent customer service.
Thank you for your help! Keith is the best! totally recommend the store!
Eric was extremely knowledgeable and helpful with our selection of sectionals sofas.
Cres
Sean helped me shop for a recliner. He was so helpful even though I was buying it in a different location and he unfortunately wouldn't get the commission. Super nice guy and knows his stuff.
Cres was able to get us a great deal on a new reclining sofa. She was not pushy and was super patient!
Cres was great at the Huntsville Ashley location! She got us a great deal on a sofa.
My experience with the Ashley store in Huntsville Al was great, our salesman Sean was extremely helpful, knowledgeable and professional, I would recommend him and this store to anyone! 5 🌟
Cres did a wonderful job.. we were very indecisive but she really helped us through buying furniture
Cres was extremely knowledgeable and was so patient while helping my friend select several pieces of furniture. She is definitely an asset to Ashley Furniture and I highly recommend her.
I had an awesome experience! Matthew Mitchell was very helpful in me finding my new bed.
Halle is great!
Rives has helped me purchase 2 couches now over the course of several years. He is always genuine and helpful, not pushy, and has great customer service skills. I’d recommend him to anyone.
Had a great experience finding a dresser thanks to Keith. Lots of options to choose from and good sales
Cres & Legina were amazing helping with us finding the perfect sectional for our new apartment!!! They also were so great to my little one! Highly recommend them & Ashley furniture!🩷
Cres has helped us tremendously over the last couple months refurnish our home! She is amazing and we’ll definitely be coming to see her for all of our needs!!
Austin was very kind and helpful. He let us look and take our time and was ready when we were ready to buy. He answered all our questions and made the whole process a breeze!! Thanks Austin!
Keith was awesome.
Cres was wonderful!
Had a great experience with Hazel! She helped me find the perfect coffee table and end tables!
Sean was an amazing help, reliable and understanding to our needs. He made our buying process a breeze and broke down the prices and fees so we weren’t confused about a certain charge.
Angelie is amazing. always very helpful when we shop at Ashley Furniture
Hazel was an amazing associate. She was kind, patient and very friendly!
Eric was great!!
Eric was great!
Legina was terrific! I’ll be back!
Sean was amazing! He was patient, worked with me and my teenagers to find the perfect living room, dining room, and bedroom sets! He made sure I got the best price available and his customer service skills were phenomenal! I will definitely be a return customer! Thank you!
Cres - very knowledgeable of all things couches. We weren't sure and she was very helpful to narrow down our search.
Rives was awesome. He helped us above and beyond. Thanks Rives.
Rives was being really helpful to us!
Rives was excellent! Would definitely come back to him! When you come, ask for RIVES!
Keith was amazing and got us exactly what we wanted at the price we needed it!
Just left the huntsville alabama store and Keith was awesome and helped us with all our needs and made it easy.
Hazel was super helpful and cool! We really enjoyed our experience purchasing a couch with her, she was friendly, understanding and patient. I’d highly recommend asking for her if you shop here.
(Translated by Google) leprosy (Original) Legina
Austin was super friendly and helpful with our purchase today. He was able to help us get the financing we needed to fit our needs! He was not pushy or over bearing while we shopped. He checked in with us from time to time but never rushed us in making a decision! If you are in the market for new furniture go see Austin and his team :)
Thank you to Angie for helping us find our new recliner. She was knowledgeable and patient. And answered all of our questions! We appreciate your willingness to go above and beyond to make the best decision for our home!
My fiancé and I had just purchased a sectional from this store and I have to say we had such a great experience working with Sean. He was super friendly, very knowledgeable about which sectional would work for our needs and he was really patient with us. He also made us a really good deal. I would definitely ask for Sean if you are visiting the store. He was awesome. Thank you Sean!
Cres- She did an amazing job listening and accommodating our family needs.
We had a great experience! Austin McPike helped us find the perfect couch for our family! Definitely recommend Ashley Furniture in Huntsville
Eric was super helpful and patient as we made a decision about what to purchase. We are very happy with our purchase! Thank you!
LeGina took great care of us finding furniture for our new home!
I had a great experience at Ashley Furniture today. Sean greeted me and showed me where I could find what I was looking for and let me be then checked back in with me a little later. I didn’t feel hassled and it was so easy. The store was very busy but I felt taken care of and left with a new couch! Thanks Sean!
Eric was our salesman and he was extremely helpful and informative. Ask him by name when you’re visiting the store. He’s been there for three years and he has some experience with selling for furniture. Super helpful with highly recommend the Ashley furniture store as well as Eric for sales.
LeGina was the best! She is so helpful and kind. She’s helped us now twice and always gets us the best help.
Austin was great! He was very friendly, helpful, and patient. 11/10 would recommend.
Sean is amazing! Explained everything regarding pricing clearly and helped with layout.
your salesperson Halle was incredibly helpful and everything went smoothly because of this person.. will be coming back for them specifically
5 out of 5 stars Halle in particular had great customer service very outgoing and easy to talk with. She helped me pick out the perfect dresser for my new bedroom
Halle did an amazing job showing me around and helping me pick out the perfect mattress. They were very pleasant and outgoing, by far a 10/10 customer service experience.
LeGina was very helpful and professional!
Halle was extremely helpful and provided great service!
Cres was amazing to work with. She made everything so easy and had such a delightful personality. I will definitely be back to see her again.
Hazel was the most patient gracious sales person I have ever had the pleasure to know. When I need anything else, I will be coming to her!
Hazel man! She made me feel like family she was so sweet and kind. I recently had to get rid of my living room furniture and she’s helping me figure out the best style for my home!!! It’s She Shed time! And Hazel has once again been so amazing with helping my find the right designs for my tiny room!!
Hazel was so helpful she helped me figure out just what kind of furniture I wanted for our new home. Definitely will be sending friends and family to her! I had to come back and see Hazel I’m starting to build my home office and once again she was top tier!
Eric did an amazing job at getting us a beautiful new coach! Thank you for your first class service!
I knew what I wanted walking in and they gave me the BEST deal. The service was fast and Matthew Mitchell was very accommodating by ensuring I got the best pricing! Go see him!
Thanks Eric!!!!
Halle has great service!!
LeGina Burnett was such a pleasure to work with. She got us all squared away with everything we needed!
Keith was great and so helpful with our mattress purchase.
LeGina Burnett was so great to work with. She got all of us squared away and set up with a new mattress and box springs!!
Legina was wonderful! Very speedy process from picking out our couch to purchase. She walked us through all the paperwork.
Sean was excellent
Bought a bed for my apartment from LeGina, she was very helpful and made the whole process way easier for me!
Angi was a tremendous help. I just bought some really cool furniture for my new home. Thank you Angi!
Outstanding service!
Angie did an amazing job helping me! She listened to what I wanted and was quick and thorough.
Hazel did an amazing job with assisting us. She went above and beyond to make sure we walked away happy!
Excellent Service! Very thorough and patient.
Keith was extremely helpful. He worked with me to find the best furniture options for my home at a comfortable price point. Keith has earned my business!
Hazel was amazing!!! She was so helpful & knowledgeable of the furniture! She was patient, kind and super sweet! She was honest about the products & time frame when I would receive my delivery! Go check her out! You want be disappointed!!
Cres was super helpful! I was in need of several items really quick and she knew everything that was in stock. Cres is very knowledgeable and I recommend her when you visit Ashley’s!
Great customer service from James and Keith! Thanks!
Cres was wonderful, she helped us clear up any questions we had and helped with our payment. Lovely personality that is full of smiles.
Cres was very helpful
Cres was very helpful!
LeGina B. Was fantastic to work with! Great experience, would recommend her when trying to find your next furniture.
Keith did a wonderful job! Greatly appreciate his service and attention to detail.
Hazel was very helpful. Fast and friendly. Would shop here again.
I’m moving into my first home and Austin McPike has been helping me along the way! Thank you so much for such a great experience! I will definitely continue to come back!
Great customer service from Eric!!!
Came into the store looking for a nice sectional for my upcoming move. Received great customer service from Keith who was able to get me a great deal within my budget. Will recommend!
Go and ask for Keith. Get your new furniture today.
Cres was great!!
Keith was informative, efficient and helped make an educated decision based on pricing and availibility.
Eric did a wonderful sale
Sean was GREAT! If you are looking for a wonderful experience with purchasing furniture ask for Sean at Ashley’s
Keith at the Huntsville location is awesome!!
The customer service was good. I was taken care of by Sean and Austin. It was busy, but they did a good job managing all of the customers
Sean was awesome! Thanks for helping us today!!!
Salesman was very helpful!
Excellent service from Angie! She was incredibly helpful with all the designs and measurements, patiently guiding us around the store and making our decision both easy and well-considered. Thank you, Angie! We'll definitely buy furniture from her again!
Prompt and efficient service from salesperson Rives.
We had a wonderful experience today at the Huntsville Ashley store Ms. Cres made it possible, she answered all of our questions, demonstrated the functionality of a butterfly dining table, and much more, with care and lots of patience. Thank you. Great job!
Cres was so helpful showing loveseats. She is very patient and polite and cares for her customers. She is so knowledgeable! She gives 100%
Keith was very professional answering all our questions - which made the difference for us to buy today.
Rives was super informative and very helpful in me getting my bed set and mattress. Very appreciative of it all.
Keith did a great job with us. He was very helpful and explained everything so well. Good deals! Thanks Keith!
Hazel was AMAZING!!!
Cres was absolutely amazing!!! She listened to exactly what I was looking for and executed it perfectly!!! Thank you Cres and the Huntsville team at Ashley furniture!!!
Sean was a great help in helping me but my new sofa.
Awesome service! Would definitely recommend for all your furniture needs!
Do not waste your money on buying a warranty from Ashley Furniture. The company they use sucks and they don't want to cover anything. Its a joke needless to say Ashley will not be getting any future business from me.
Austin was most helpful and professional and a pleasure to do business with!
Eric was very helpful, friendly, and accommodating.
Cres did a great job helping us!
Definitely recommend Eric. He was very professional and patient with my indecisiveness.
Great experience from start to finish. Eric was very professional and thorough with explaining everything to us. Would happily recommend to friends
Halle was exceptional and efficient with our sale from start to finish.
Sean was great at Ashley's furniture. Go see him, he will fix you up right.
LeGina helped us with our mattress purchase today and she did a great job! Thanks!
The staff was very polite, patient, and helpful.
Sean helped us with finding the perfect mattress. He’s very knowledgeable, nice and easy to work with! Would definitely recommend Ashley’s for a mattress and to work with Sean.
Sean was our Salesman and I can’t say enough about his professionalism and knowledge on our mattress purchase. He got us the best choice at a better than expected price. I hope Ashley’s is a good as he is. Ask for Sean if you visit…you won’t be disappointed!
If you want a great experience speak to Halle!
Ms. LeGina professionalism was over the top. I was very satisfied with the great deal I was offered. I definitely recommend her she’s a great sales representative with a welcoming spirit.
Legina was awesome. Go see her first!!
Walked in looking for a sleeper sofa and walked out with that & a new couch! Angie was amazing, she answered all our questions and was so patient with us as we were being very indecisive and chasing around our baby all over the place. Angie got us all set up with delivery and explained the protection pan to us. Highly recommend coming to Ashley & asking Angie next time you’re in need of any furniture!
LeGina was amazing!!!❤️❤️
Excellent experience! LeGina helped us find a coffee table for a great price, and super quickly. She was very patient, knowledgeable, and friendly throughout the entire process. Thank you, and looking forward to doing business again with you soon!
Sean was awesome to work with and having to put up with my wife and her thousands of questions
Loved our experience! Cres was the absolute sweetest. Very patient and genuine. Would refer anyone here and tell them to ask for her.
Chris was amazing! I have been looking all over town for a small love seat for my new apartment, and I finally found one I love with her! She really wants you to leave with a piece you’ll love forever!!
I will never purchase from Ashley furniture store in Huntsville,Al but first all we were told that we would receive a call 2-3 hours in advance didn't happen. They came 930am smiling and we were not prepared. So we had them drop the furniture off which was less than 20 minutes. You were supposed to call this 1-800 number to say how your experience was. They tried to rush us off. We couldn't say much because we didn't know at the time that the furniture was scratched up and the furniture was broken on the rail .We had no other choose but put together but during the process of putting together the furniture in had discoloration on the front drawer of headboard and the side rail was broken prior to removal of the box. We purchased a dresser and it was to big and requested change to the schedule drawer all these fees. I looked on Facebook today and see Ashley's furniturebstore has a bad review complaint group. They got me this time. My money means something and your money mean something don't purchase. Do your homework and pay extra to get a reputable company who care about there customers ? Oh and forgot our saleman Matt said if you need any help call. I called and email was no help Ashley furniture Store Huntsville,Al
Special Thank You To Halle , Very professional and Welcoming . 10/10
Halle was amazing! We have came in twice before but didn’t make a selection. That didn’t discourage her and treated us very well!!
Cres is wonderful! She is very knowledgeable. She attentively listened to my individual needs to find a perfect match! Thanks Cres, you are the best.
Hazel really was helpful and patient. She did not pressure me and help find what I was looking for and tried to get me the best deal.
Hazel was so helpful. No pressure. Answered all our questions.
Cres was so helpful with getting me a quality couch. Go see her if you're looking for a deal. She got me a discount on the warranty as well.
Angie was incredibly kind and helpful even when I was really not sure what to look for. Very happy with the in-store experience.
Had a wonderful shopping experience with Ms. Cres. She was very helpful and knowledgeable with picking out a new bedroom set.
Halle was amazing! She is the best!! Explained everything perfectly and she was so nice. Thank you!
Angelie helped Me find exactly what i was looking for and explained warranty and delivery to Me . Beautiful , Helpful Lady . Thanks , I will love my living room when Delivery is made! Thankful to the Huntsville Store and Angie .
We had a great experience with LeGina Burnett who was our salesperson. She explained everything thoroughly and we are very happy with our new furniture! Got a great price also!
We had an enjoyable experience and looking forward to enjoying our beautiful furniture for many years!
10/10 would come back and sign my life away for more furniture. Halle was a great help. 👍
Halle sells furniture and wholesome experiences, would recommend
I recently visited Ashley Furniture Store and had an exceptional experience thanks to Sean. From the moment I walked in, he was incredibly attentive, knowledgeable, and patient. His expertise helped me find exactly what I was looking for, and he went above and beyond to ensure that all my questions were answered. Sean provided excellent suggestions that fit my style and budget, making the entire process smooth and enjoyable. I highly recommend Sean to anyone looking for top-notch customer service and quality furniture. Thank you for making my shopping experience so wonderful!
Great service! Very happy with our sales representative LeGina, very knowledgeable and friendly. Will shop here again!!
Matthew was great! Got everything I needed and then some :-)
Austin did a great job assisting me. Didn’t try and sale me on stuff I wasn’t 100% on. As a first time furniture buyer I can say I’m absolutely satisfied.
Halle was great. She is incredibly informative and has a great sense of humor! Ask for her
Austin assisted us with our purchase and he was extremely helpful! Our experience was very pleasant - Austin explained everything about our purchase and pricing. Our bedroom set was in stock and he set us up for delivery and assembly. We are very pleased with our purchase and will return in the future for more purchases.
Took us almost an hour to pick our new sofa set. Keith was very helpful all along. He provided all necessaey info we need to make a decision with. A pleasant experience to buy new furniture. We recommend this store to anyone to purchase some furniture at very reasonable prices.
Keith was a phenomenal sales rep. He was patient and not overbearing. He allowed me to find the right dining room set. Highly recommend him. Tell him I sent you 🥰
One of my best experiences at a furniture store. Great selection and even better store associate. Keith was very informative and honest with me. Will certainly be back in the near future.
Halle was amazing helping us find what we needed and directed us to things we had ideas about but didn’t know exactly how to describe. She showed us lots of options for what we needed and got us some great prices. Thank you Halle.
We appreciated all the information Eric was able to give us about each piece of furniture.
Cres was great!
Thank you Keith for making our couch shopping experience easy! We appreciate it!
Cres made my experience at Ashley quick and smooth. I will definitely be back.
Halle helped me so much on choosing a simple comfortable sofa to fit my small living room.
We had a great experience at Ashley in Huntsville. Eric helped us find the perfect sofa for our new home. He made the entire experience seamless!
Shawn is Awesome!!!! Please ask for him
Thank you, Cres, for helping me with my mattress purchase!
Hazel was awesome! We told her EXACTLY what we wanted and she took us right to it. Then we shopped more and bought the one she originally showed us.
Hazel is a Rockstar!
Cres has been absolutely amazing in helping us find the perfect bedroom furniture. Thank you.
Hazel was awesome
Legina was very helpful and kept my experience professional and informative also with a side of jokes lol! 😄
Cres was extremely helpful and wonderful to work with on purchasing my new sectional.
Angie was exceptionally helpful. She found exactly what I was looking for.
Angie was great help! super nice associate to work with!
Frank was super helpful showing our family around to help us find the perfect desk and beautiful bedroom furniture. He treated us with kindness and was very knowledgeable on the inventory. It was easy to feel at home walking around the large store with our young children.
Great experience today! Sean helped us out & hooked us up with an amazing new living room set. We couldn't be more satisfied with our new furniture or with the 🌟🌟🌟🌟🌟service we received!!
Sean was a pleasure to work with!
Hazel was amazing and very helpful with me and my grandma with finding a bed and mattress for our new apartment. I would recommend her for anyone to have her help them.
Hazel was the most supportive person of the day, I came in as a third wheel, and I left with a temperpedic pillow, I couldn’t appreciate it more I’d give 6 stars if I could
The Keith was absolutely a pleasure to work with. He made what could be considered a stressful event so easy and seamless. Truly enjoyed shopping for new furniture and I loved the experience! Ask for the Keith and you will not be disappointed!
Furniture shopping sucks. For real. Especially with your significant other. When you get somewhere where you are greeted at the door with warmth, ease, and someone knowledgeable it makes life so much easier. That was our experience at Ashley. The Keith was all those and more. We left with exactly what we wanted. Truly the best.
Our salesperson, Keith was very knowledgeable, and helped making our decisions easier. We’ll shop at Ashley again.
Hallie helped us, super quick and efficient. Told us everything we wanted to know.
Halle was absolutely fantastic at helping us pick out a couch for our new apartment!
From the moment I walked in Hazel Martinez assisted me and when I thought I was only coming in to look , I walked out with the perfect couch!
Halle is awesome and attentive! She knows her stuff!
Halle is the best EVER!!! Definitely a keeper. My money says she could sell ice to an Eskimo! Will definitely come back for future purchases!! Would like to speak to the manager or corporate about our experience as I believe she deserves recognition.
Cres was amazing today! She had great knowledge of the available products and would definitely recommend asking for her!
Legina was great to work with.
I bought a tempurpedic mattress from Halle, and we are very happy with how she helped us. Great customer service and we're thrilled with our new bed.
Sean took his time to make sure we found what we were looking for. A great experience!
Sean got us a great deal on our dining room set and coffee and end tables. Great guy to work with. Let's you browse the showroom at your own pace and checks on you. Love the hassle-free approach.
Angie was amazing! She listened to my needs, provided details relevant to what I was looking for and the benefits of additional options! Very quick, efficient and friendly!
Wow the service was amazing, the worker Hazel was sweet and made me feel comfortable as I usually have high anxiety. Will be going again!
I loved Hazels service! She was of great help and made sure to speak to me with respect.
Matthew was great to work with while shopping for a recliner for my husband. Very helpful and no pressure!
Sean was great! Helped us when purchasing our dining set. Gave us all the details and answered all our questions and concerns.
Legina was super helpful helping us find a sectional
From the moment we walked through the door, Halle happily greeted us and assisted us throughout our journey through the store. She helped us to choose the perfect bedroom furniture for our son and explaining the financing options and processes. I will definitely return to this store in the future.
Went to Ashley Furniture today off Memorial Pkwy. I was helped be The Keith with the cool mustache. Very nice guy, informative and good sense of humor but not pushy.
Cres professional, courteous, very helpful!
Sean was wonderful to work with and he made my buying process easy and stress free!
Halle was amazing!
LeGina was Awesome! Great customer service. Made the process of buying the furniture as painless as possible. Oceans of thanks to LaGina!!!!!
Halle was super helpful! She got the price exactly to where I needed it and was super clear on everything! Glad to buy in-store versus online.
Legina was so awesome with everything. She was so sweet and helpful. Loved her. ❤️
Angie is amazing! We left off a star for delivery prediction. Nevertheless, our sales professional, Angie, was very helpful, transparent, and understanding! Ask for her!!
Hazel was very helpful and let us pick out what we wanted with no pressure.
Sean Clark went above and beyond to help my family find what we needed at a price that worked for us. Highly recommend this store and Mr. Clark as an associate.
Great experience, would eat here again! Lovely beds!
Lejina was so kind and helpful! Helped me get the perfect set for me at the perfect price🤗
Cres was very helpful from the moment we walked into the door. We told her what we were looking for and she helped us to get the best deal possible. Thank you so much
Angie did a great job helping with my purchase of a couch today, made the process quick and easy!
I was shopping for a love seat/ cozy oversized chaise for my mom cave. I needed it to be a certain size to fit in the room, and it had to be heavenly cozy for me and the pups! Angelie at the Ashley's on South Parkway in Huntsville, Al. Was so sweet and helped me locate the perfect item. She walked all over the store with her tape measure until i located the PERFECT one! She spent so much time & was so customer friendly! I highly recommend asking for Angelie if you need help making a selection! By the way... the perfect heavenly, cozy, comfy chaise ( fabric is wide corduroy) was part of the "Lindyn" line. The chaise can be sold separately from the sectional couch! 5 stars for Angelie and the Lindyn cozy chaise!
Halle was our sales person and she was wonderful. Very helpful & knowledgeable. And also was very gracious when our indecisiveness caused her to have to stay over😅
She was great help
Had a fantastic experience with Cris. Got a great sofa, loveseat, and swivel chair for a great deal. I'll definitely be back!
Awesome experience, I luv the furniture, I think we made a great choice. Matthew was our rep, he explained everything, just a great and fast experience
The keith was great and was not pushy and gave us the space we needed to make are decision but always checked in to make sure we were ok.
Cres was very helpful during shopping.
Sean was a great help and my wife and I are excited about our new furniture
Legina is awesome!!!
Frank greeted us as we walked in the door and was SO helpful the entire time we were there. It was much appreciated that he was available when we had questions, without following us through the store like we’ve experienced at other retailers. He was informative and friendly and made the process of furnishing our new home so much easier than anticipated and stress-free. We will definitely be back when we are ready to buy a bedroom set! Thanks again Frank!
Cres, she knows our taste and does not follow us around. We always request her because of her knowledge and most of all her great customer/personalized service.
LeGina helped us find exactly what we needed
LeGina was awesome
I left a wonderful review a few weeks ago for our sales lady, Angie, who was very helpful during our shopping. Since then it has been a nightmare. Our couch was delivered Saturday damaged with holes in it. We called customer service and they gave us the option of a new couch with no estimated time on when it would arrive, or order part for the one I have, also with no estimated time. I bought and paid for a new couch and that's what I expected, not a couch that has to be repaired before we even used it. When we asked if we could keep the old couch until the new one arrived we were told NO. We had just moved into a new house and had absolutely no furniture and no ETA to receive any. I spoke with the sales agent and explained my frustration and asked that we just be refunded our money, and was told a manager would contact me. Today I received a call attempting to deliver another couch. When I explained that I asked to be refunded I was told I would be charged a 10% cancelation fee for refusing delivery. I asked to speak to a manager and was told I was speaking to the floor manager James Ray, and I would be charged that fee. I asked several times to speak to higher management and was denied. When I asked about my refunded all I was told was a request would be sent. I have no idea if I'm getting my refund or when, on top of being threatened with a fee for refusing delivery. Please be aware of damaged deliveries from Ashley warehouse
Halle was very knowledgeable and helpful.
LeGina is very kind and helpful.
Angie was very helpful! She took time with us and listened to our needs. We will be back for another purchase soon.
Halle P was great! My husband is usually very hard to deal with but she was a trooper!!!
Sean was really helpful and very knowledgeable with the purchase of our new sofa and love seat!
LeGina was very helpful with selecting our recliner. She helped us choose the perfect color and fit for our living space. She is very friendly and polite. Highly recommend looking for LeGina when you come here!
Eric was our salesman and was great to work with. He assisted us in getting a new bedroom suite at a great price!
Come see Rives!!!!!
Walked in with questions and left with a new living room suite!! Matt was patient and knew the answers to everything!! Thank you Matt! Will definitely be buying from here again!!
Sean did a great job!
Cres was amazing!
Cres was amazing helping us to find the best set that matches our needs, she was very friendly and kind.
Hazel was great to work with.
Halle made the shopping trip fun and enjoyable!
Cres was so helpful with answering all our questions. Great service!
Halle was absolutely wonderful to work with. She went above and beyond to help us match up the pieces we liked and was very knowledgeable. The prices were fair after some negotiating. Ashley furniture is always good quality so I'm excited to see my new pieces in our home!
LeGina was awesome
Cres was so friendly and so helpful in finding us what we needed for our new house! We loved working with her!
Frank Swoopes was my sales representative and I couldn’t have asked for a better one! Very down to earth and worked so hard to get us a great deal. He’s the best!
Awesome service, definitely ask for Angie!
LeGina Burnett was a pleasure to work with. She was patient, knowledgeable, and went above and beyond. A++ for service
Cres was extremely helpful and took her time showing us all of the options for our new dining room furniture. Be sure to stop by and ask for Cres!
I came in here looking for a bed frame and a mattress and Ms. Hazel was very nice and patient with us. She gave us the best bed frame and mattress for our buck and we walked away with a smooth transition process.
Sean did an outstanding job helping my wife and I pick out our furniture. And he got us an amazing deal. Thanks Sean
Great experience. Matthew Mitchell was very helpful
LeGina was wonderful. Give her a pay raise!
Halle was amazing and super fun to work with. Made our purchase lively and overall a positive experience. Highly recommend her if you visit Ashley.
He helped with any questions I had and made me feel comfortable with all my decisions I came back the next day and bought all my furniture for my new home!!!! Eric shankles was amazing!! Definitely will come back to see him next time and recommend him!
Hazel was a great sales associate and helped me find the perfect couch for my house. Very nice and personable
We really enjoyed working with Halle, a very polite young lady! She did her best to meet our needs. It wasn't her fault that none of the leather furniture styles caught our eyes. :-( Thanks!
(Translated by Google) Hazell was the best and helped me a lot to be able to choose the best things (Original) Hazell fue la mejor y me ayudó mucho a poder escoger las mejores cosas
(Translated by Google) Hazell was a very good salesperson and very kind. (Original) Hazell fue muy buena vendedora y muy amable
LeGina was so helpful in finding us our dream sofa today. I cant say enough good things about her!
LeGina Burnett was very helpful, kind, and welcoming! We found the best couch of all the places we checked out today.
We had the best experience with Sean buying a couch! He was so helpful with the whole process and we will definitely go back to him next time.
Sean helped me and my wife find our first couch so easily. We are so grateful for his help with everything.
5 star recommend Halle at Ashley Furniture in Huntsville Al. We got 3 pc living room set and sleep mattress with her help!!
Went in looking for a headboard and Hazel helped us find exactly what we had in mind! She was very helpful and friendly.
LeGina is absolutely fantastic! She helped me find the perfect new bedroom collection for my new place, and she went above and beyond.
Cres was so helpful as I was buying my bed. She was great!
Sean is the best!! No pressure sales like other places. Found what we loved and got a great price. Easy, smooth process and can’t wait for delivery. Ask for Sean - great experience
Eric was great. Looked up what we wanted and got us a deal. Easy peasy.
Sean C. was so easy to work with! Let us browse and didn’t pressure us throughout our shopping. He even worked incredibly hard at the end to get us every thing we wanted in the budget we needed! Highly recommend seeking him out if you’re in need for any furniture pieces.
Hazel Martinez was most helpful, very friendly, and patient with us in choosing just the right furniture for us and our new home.
Halle is amazing at selling!
Helpful and efficient.
Legina helped us out swiftly and efficiently!! We will be back!!
Rives helped us out buying a mattress and also a sectional couch. He took plenty of time with us and explained all our different options. We would definitely use him again.
Eric approached when I came in and introduced himself. I was unsure of what I was looking for and he allowed me to roam. When I was ready to move forward with a purchase I approached him. He was very helpful and knowledgeable on the product. Thank you for your excellent customer service, Eric!
Matthew and the associates were extremely nice and informative. He provided wonderful assistance without being pushy at all. Helped with options and services. He made our shopping experience very pleasant.
Walked into the store one hour before closing with what we wanted in mind. Eric did a wonderful job at listening to what we wanted and walked us straight to the furniture. The transaction was smooth, everyone in financing was doing their job.
Cres was extremely helpful and got us our new couch without a hassle.
Keith was super helpful and very knowledgeable. Once we are ready to buy, he's our man!
LeGina was so kind and helped me narrow down my search for a couch. I had never truly furniture shopped before but the process was quick and stress free!
LeGina did a great job helping me find everything I need!
Cres is very helpful and good person.
Fast, professional service from Matthew Mitchell, and a great price on a comfortable couch!
Matthew was very polite and knowledgeable. He was a great help in choosing the recliner that was best for us.
2nd time purchasing furniture from Ms. Legina. She gives excellent customer service. Will be back to purchase with her again.
Cres Customer service was excellent I would recommend everybody to come and shop!!
Large selection. Sean was helpful in purchasing a headboard and footboard. Update: Our furniture took the full 8 weeks to arrive, but we we're aware that it probably would. Oddly, Sean told us that our furniture would be manufactured and shipped from a factory in Mississippi. When it arrived, the boxes were clearly stamped "made in Vietnam." No big deal, but why not tell us in the first place?
Lego a was helpful and nice
Legina was great! She was patient with us and very kind!
Legina was awesome!!!
Hallie was incredibly helpful through the process. Super kind and thorough through the whole process, even when I went back on one of my decisions
Matthew M. was very helpful! We were able to get everything we looked for and at a great deal!
LeGina Burnett
Halle was very friendly and helpful today. Thanks so much!
Matt was great to work with. Thank you.
Eric did a fantastic job finding the perfect sofa and table arrangement for our new house! amazing, friendly and helpful customer service.
Eric was very patient and listened to what we had ideas on. Never pushed us to get anything we didn’t like and asked what we liked and didn’t to find something that matched us. Eric was great to work with. We found our whole living room and can’t wait to get it in our new house!
Cres was exceptional...knowledgable, friendly, conversant, funny. We need more people in the world like her! THANKS' Cres!
Eric help out tremendously with picking out a great living room set for my daughters 1st apartment. Thank You
Eric was amazing and so nice! I got my bed and couch for a good price.👍🏽
Friendly and very sweet! Hazel made us feel welcome and we were very pleased with our experience!
Sean was very helpful and got us a very good deal on our new sofa!
Halle is amazing, Knew exactly what we were looking for, and was super respectful!
Keith Case is a legend! He's a go getter and will get any problems solved quickly and efficiently. Ask for him and you will not regret it.
Found the perfect chair and great, friendly service! Thanks Halle!!
Cres was an amazing person to help us out with buying our first couch! I would recommend Ashley furniture 100%.
Halle was extremely helpful and offered great insight on multiple pieces of furniture. Highly recommend.
Got a great deal on a beautiful leather recliner today. Great customer service, Hazel was friendly and so very helpful.
Halle was very helpful. I was not pressured to buy anything that I did not want. It was a very quick and easy to order the piece of furniture that I wanted.
Hazel helped up with our barstool purchase. She was great! She showed us all our options and then took care of the paperwork quickly. I would recommend seeing Hazel at Ashley Furniture.
Legina one of the best when it comes to work with when looking for furniture for your bedroom or family room
Great working with Mathew Mitchell
Angie was great and helped me pick out a Sealy adjustable bed. They delivered it in less than a week. She was very responsive with text messages and phone calls. I recommend her!
LeGina —-she was outstanding! Deserves a RAISE!!!
LeGina was awesome
Love to shop at Ashley. Hazel did a wonderful job in helping us to choose the right stools. We’ll come back again, thanh you
Cres was very attentive to our needs and was willing to share her story to encourage a customer
Legina was great!
Great customer service. Updating this review to say we were lied to about delivery charges. We wanted to order 2 more pieces of furniture and our salesman told us that he would not set up delivery until we came back the next day. We had to measure the area first before ordering. Matthew told us that if he didn’t arrange delivery then we could add on to the order and not have to pay additional delivery charge. We had already paid $149.99. When my husband went by to order the additional pieces we were charged $199.99 additional delivery fee. Matthew flat out lied to us about the delivery fee. I will definitely think twice before purchasing in the future. The delivery fees of $349 is ridiculous.
Thanks for all your help and patience, Cres! Excellent customer service.
Was helped by Halle to pick out new bedroom suit, very pleased with my purchase and the customer service I received. Would recommend coming here for her help!
Halle was the best. She made us feel very comfortable and relaxed. She answered any questions we had and was never in a hurry get this rushed through.
Halle - quick to answer any questions - in no rush at all and answered all the questions!
Kind a friendly staff, especially Halle. She walked me through the application process for financing and made everything so easy. Would highly recommend coming here for her help!
Hazel was awesome
My husband and I entered Ashley‘s furniture, and Hazel greeted us. She is lovely with assisting us with the bedroom suit that we bought. She took her time worh showing each bedroom suit. We didn’t feel rushed while deciding which one we liked. I highly recommend her to help you with furniture needs
Cres was wonderful and helped me answer my partner's furnish our whole apartment. Very kind, helpful and enthusiastic. She helped us split us our financing so that we could get nice, brand-new furniture for our entire place without having to wait for months to save up. I will definitely be returning to Ashley's anytime I need more furniture for my apartment.
Cres was so incredibly helpful and friendly from the start to end. She greeted us at the door and had endless suggestions for our furniture needs (and we had a ton). She made the process of moving into our new apartment super easy-- she went to bat for us to get us all the discounts she could and made the financing headache free. I can't believe I was doing all my shopping on Craigslist and Facebook; if I had known new furniture was this easy, I would've been shopping at Ashley's the entire time!
Cres is very smart and very helpful very beautiful beautiful woman
Halle was very professional, personable and highly knowledgeable about the products in the store. Recommend her highly!!!
Halle was very friendly and helpful. I enjoyed working with her and she was able to answer my questions. She applied no pressure when I decided I didn’t need new mattresses. 🙌🏽👍🏽
Halle was fantastic. She was very patient while we decided on the best furniture for the bedroom. Thanks Ashley Furniture!
Hazel and Sean were AMAZING!! THANK YOU!!!
Sean and Cres were so great! They respected our space while in the store, but they were also both readily available to help and answer questions. I highly recommend going to see them for any furniture needs.
Sean and Chris both helped us and were the bomb! Friendly and knowledgeable!
Cres was great to work with. Very personable, patient, and helpful.
We worked with Eric and he was wonderful! We definitely will be revisiting this store again and requesting his service. Thank you!
Angie was awesome
Hazel was Great with the customer service! Stayed in touch with me everyday until i came back and purchased what i needed. Highly recommend you buy furniture from here will be back!!!
Eric was fantastic!
Keith was very helpful!!!!
Halle did well, there was no pressure and she never hovered. She was able to show us all our options right away and was knowledgeable of all she showed us.
Cres was the most professional, knowledgeable, and respectful sales person! She truly took the time to understand what the customer wanted!
We had a great experience with Cres. She guided us to exactly what we were looking for and within our budget. We will be coming back here for future furniture purchases.
My parents bought 2 lift recliners from Matthew Mitchell at the Huntsville Store. Not 30 days after having them, the seat is mashed and padding is non existent. Warranty isn’t going to cover it and the store could care less. Once they’ve sold you the poor quality furniture, they could care less about customer service. Went to the store and was told it wasn’t their problem that you have to talk to customer care, only for them to tell you it’s not covered under warranty.
Cres did a great job helping me find living room furniture.
Super friendly and helpful. Sean got us in and out
A big thanks to Halie she is a superb 👏 salesperson.
Such a great experience. Eric was so nice, patient, and informative. Will be back again.
Eric was such a great help! Very knowledgeable and helped us in about 30 minutes!
Eric was great!
Hazel was really friendly and helpful in locating a chair to match our sectional!
Cres was fantastic. She was able to get me exactly what I came for. She was efficient and knowledgeable. Cres made this experience easy and seamless!
Matthew may yet be in contention for Salesman of the year
Angie was awesome, no pressure to buy and took her time showing me items I wanted to buy.
Angie was amazing, she was able to get me exactly what I was looking for with the configuration that I needed, at a very reasonable price!!!!
Hazel was a very helpful, knowledgeable, and pleasant person to work with. She went over and above to assist us.
Legina was amazing and she was very nice and helped me find a great dresser!!
Cres was a wonderful person and even gave us a good deal
Cres she was a wonderful help , had a great experience at Ashley’s home furniture!!
Halle was excellent and gave me multiple options and a bunch of information on everything I needed. Very satisfied coming to this store. Wonderful experience
Mr. Frank was very gracious and understanding about my whole situation. He was awesome helping me to order my new couch from Ashley!!
Working with Halle was incredible! She was super knowledgable and very eager to help in any way possible! She went out of her way to make me feel welcomed and right at home! Ones of the best salespersons I’ve ever dealt with!
Sales Associate Hazel was excellent with helping me look through inventory. She didn't try to force me on anything I didn't like and provided a great experience!
If I had $1 million, I would spend it with Sean at Aishley‘s over here off of Drake Avenue Sean. She is the best sales person I have ever gotten in a furniture store. I am definitely going to be a repeat customer. There is three other things I need to purchase and Sean will be my sales person. I just spent over $5500 here at Ashley. Thank you so much Sean. I pray that your bosses and coworkers appreciate you. You’re an awesome salesman.
CRES WAS AWESOME!!!! Working with her was Refreshing 🩵
Sean Clark was amazing to work with! He worked with our budget and found a piece we fell in love with. Will come back again!
Loved getting to work with Halle today. Easy to work with and got us all we needed and some more to add the finishing touches to our home. Not to mention getting us a deal we could not refuse.
Halle was a fantastic rep and got us a great deal. She definitely upsold, which I applaud in this economy, and took great care of us. She’s very personable and I had a great time! 5/5!
Legina is the best!!!! Super nice, friendly and very helpful!!!
one of the salespeople here, i believe named halle, was an excellent representative for me and my family. this employee made sure that we walked out with what we wanted at a perfect price, and was totally honest about every piece, giving us the opportunity to actually get something we found to be quality. we will be coming back to see this rep next time we need any furniture!
I was helped by an associate named Halle, and she was super helpful. I didn't know anything about what to look for when buying a mattress, but she made the process super easy!
Thank you Rives! You helped find the perfect couch for my daughter and her family.
Hazel was awesome great experience
Great customer service! Go see John!!
Cres was very helpful and a pure delight as we selected items needed in a rush. I highly recommend her if you shop in Hsv.
Sean was awesome! Great customer service!
Halle was excellent and helped us with all our needs.
Sean was helpful, patience, knowledge and covered all questions. When we have another purchase, we will call him again.
Had a great experience shopping while assisted by Hazel. She was friendly, courteous and patient. We never felt pressured or bothered. We looked around on our own and she checked on us to see if we had questions and was a pleasure to work with. We hope to do more shopping with Hazel!
We visited Ashley furniture looking for living room furniture. Hazel greeted us. She was very warm and friendly but not pushy. She directed us to areas and would check in at the right times. She was very knowledgeable and assisted us to pick out the perfect chair and end tables. We will be reaching out to her in the future for additional purchases.
Latina was awesome
John was great and helped us with our couch purchase!
Halle was terrific - I needed measurements and delivery info. All well handled.
Jon did a wonderful job and helped me pick out my trophy piece for my living room.
Jonathan was extremely nice and helpful. He went above and beyond to give us a great deal on an entire bedroom set. See him for great service.
Patience of a saint.. we ran her all over the store and she was very helpful the whole time
Cres was an incredible help to us finding our new furniture pieces! So patient and informative with everything! Thank you Cres!
Sean was awesome!!! 😎
Eric was a big help ! if you go ask for him he is really nice and helpful and saved us alot of money
Mrs. Cres, was a real genuine, sweet, and heaven sent lady. I would recommend anyone to walk in and speak with her. I would like to say that I think you for working hard to help me get my beautiful bedroom suite. You rock Mrs. Cres.
I worked with Angie today. She was very helpful and made the process real easy. Made it feel like home.
My wife and I came to Ashley Furniture to look at TV consoles. Once in the store we were greeted by Eric who made our buying experience very enjoyable. Eric is a valuable asset to the Ashley Furniture brand.
Great options.
LeGina was very informative, friendly, and quick with taken care of my purchase
Sean was not only knowledgeable but also diligent in helping us get our new furniture!
Cres
Legina was very sweet and very uplifting and made sure I got what I wanted .
Great experience with Eric and can’t say thank you enough for taking care of my wife and I. Looking forward to enjoying movies with the family on the new couch and maybe a nap or two.
Great experience! LeGina was very helpful getting us into the furniture we wanted!
(Translated by Google) It was the best experience I have had in years. They are the best work team and the furniture is the most durable. (Original) Fue la mejor experiencia que he tenido en años. Son el mejor equipo de trabajo y los muebles son los mas duraderos.
Cres was amazing with customer service. I will definitely seek her out whenever I purchase with Ashley's again.
Matt Michell was a phenomenal salesman with exceptional knowledge with the product! A pleasure to work with!
Knowledgeable and friendly and helpful. Would ask for her again.
Lots of lovely furniture. . Fantastic sales associate. . So patient, creative thinker, willing to help us with our particular needs, professional and friendly personality. Thank you Johnathan!
Halle was great! Totally recommend coming by!
Had an awesome experience! Matthew was great!
John a good sale person. He help.
Halle provided Outstanding service
Eric scankles is the best at this location make him your salesperson!!!!
Cres was a great help, very nice and great with people! She knows her stuff and was able to get us in and out! What a lovely help Cres was.
Halle was great and she sold me a great set
Halle is amazing! She helped us pick out our dream bedroom set and got us a great price for it. Highly recommend this store!
Eric was super helpful and patient.
Haley was great! Very patient and courteous!
John was very helpful and informative!
Great job Matthew!!!
Mathew Mitchell was an amazing Associate he helped us find our dream couch and he gave us an reasonable amount to pay for our couch and dinning table.
Sean was AWESOME!!!
Matthew Mitchell was awesome helping us with our purchase.
Excellent customer services. Our sales associate Rives was wonderful.
Angie, with the Huntsville site, showed us the most patience and kindness, she went above and beyond to get us the perfect living room suite. Two thumbs up & 5 stars. Thanks again for your hard work. S Pell
Angie made purchasing my couch a quick, easy and smooth experience.
LeGina is a GREAT sales lady!!!
Sean was an amazing SA. He was very informative and did everything he could to fit my budget and needs.
Legina was very sweet and helpful! She was informative and knew where everything we were looking for was located. She also did great at educating us about the deals and payment options we were wondering about.
LeGina was absolutely wonderful. She didn't stop until she was able to find something to suit my needs today. Customer service at it's finest!
LeGina and Frank was awesome
If you’re looking for new furniture, Ashley is definitely the place to go! Ask for Legina, she’s very helpful, nice and patient! Highly recommend!
Sean was amazing and friendly as soon as we walk in he was helpful and was patient with us. My husband is quite indecisive sometimes and some people get frustrated with him because of it but Sean was understanding, patient, and very receptive to our needs and wants. 10 out of 10 recommend.
Halle was so amazing and attentive! Ask for her when you go in. She has amazing sense of style and taste. She was extremely patient, knowledgeable, and personable. She could tell my style within a couple of minutes. She never pushed me to buy something if I was unsure of it, which I really appreciated. Halle knows every piece of furniture in the store and is able to quickly guide you to exactly what you need. Thanks Halle!
Rives provided wonderful customer service. All 500 times that we stopped by the store. Provided us with his personal number and answered every question we had good and bad! Can’t recommend him enough!
Halle was extremely helpful and knowledgeable. Thanks for all your help!
Great selection and helpful staff at the Huntsville location! Rives was super helpful and knowledgable in helping me find several pieces!
Legina was awesome!
Matthew Mitchell is a fantastic salesperson! Very knowledgeable and personable!
Cres we appreciate your help you were very helpful see you tomorrow to purchase more
Matt was so nice and helpful! Awesome experience.
Just bought a couch from Lagina at this location and she made it so easy! Very friendly and helpful, highly recommend!! Will definitely be going back to her for our future furniture shopping.
Ms LeGina was incredibly helpful and kind. The selection of furniture is so expansive we wouldn't have known where to start, but she guided us directly to the perfect couch for our needs without being overbearing. We'll definitely come here in the future for other furniture needs.
Legina was great as always. Thank you
Sean did an amazing job of getting us our dream living room at a great price. Easy to work with people, great company. Couldn't be happier.
I recently had the pleasure of receiving exceptional service from Sean. He was knowledgeable, attentive, and went above and beyond to ensure I found what I needed. His friendly demeanor made the experience enjoyable. Highly recommended!
Sean Clark gave Awesome customer service and os a very helpful young man.
Sean was very helpful and helped me decide on which bed set would work with my style and budget! 100 stars!
Halle helped me find exactly what I wanted, sleeping more comfortably than ever!
My sales agent Halle was very helpful when I was looking to buy a mattress and was able to get me exactly what I wanted.
Angie is a great saleswoman who is very knowledgeable in her craft. She’s patient and really made sure I was happy with my purchase. If you go to Ashley ask for Angie!
Sean was very knowledgeable and helpful during my visit .
Great service! I recommend Matt he is very knowledgeable on all products.
John was great!
Halle was wonderful to work with. She was very knowledgeable and helped us find the best deal for a sofa and love seat. I would definitely recommend her if you are new into purchasing furniture!
Sean, went above and beyond to put up with our indecisiveness. We returned to the Huntsville store several times and after visiting many stores in the local area, Ashley had the better selection and best customer service. We appreciate the patience!!!
Great sales person. Jonathan was very helpful and patient.
Hallie was fantastic. She had so much Patience with me
Halle was so helpful & informative!
Halle is the best and helped us so much
Matt M. Was very easy to work with and met all of our needs
John was very helpful in explaining my options, very professional salesman.
Jon was super helpful & provided all the info we needed to make a purchase we’re excited about. Highly recommend him when shopping for your home furniture needs. Thanks!!!
Legina AMAZING!
Cres was amazingly helpful to me finding furniture for my new house. I showed her a few things I loved and she knew my style and helped me find the perfect furniture. She was so helpful a year ago when my nephew bought furniture I had to come see her when I bought a new house.
Eric did an outstanding job helping us pick out the perfect sofa! We’re very pleased that he worked so hard (and stayed later) to help us! Just 5/5, we’ll be back to work with him!!
Cres was very helpful and listened to my concerns. I would recommend anyone to purchase home goods from here.
Sean helped us out and it was amazing customer service! He is patient & friendly. Definitely coming back soon!
LeGina was Awesome!!
We shopped at a few furniture stores nearby and kept leaving disappointed. At Ashley, there were a lot more options and many of the sofas could be customized to fit our space best. On top of all that, Eric S. was a very knowledgeable salesperson, he worked with us on price and he gave us the space to shop and ask questions so we didn’t feel pressured. We highly recommend shopping here and with Eric.
Matthew Mitchell gave us great and quick customer service 😊
Angie in sales was very helpful in making suggestions and helping with our purchase! Got us additional discounts as well!
Came in looking for new living room furniture and LaGina was amazing from start to finish. She asked me what I wanted, gave multiple options and a great deal! Thank you thank you for an easy and quick experience!
Halle was a delight to talk to and recommend me excellent quality pillows to. Would come by again!
Sean was amazing! Kept me informed and helped me find what I was looking for!!
Sean was great. Wonderful sales persona Thank you
Halle was awesome and helped me pick out everything I needed
Very informative and enjoyable to work with
Had a great experience with Frank. Came in looking for a new mattress and Frank was a great help in finding one. Great customer service and just a great person overall !
Just purchased a new leather couch and love chair. Jonathan Campbell was very knowledgeable and pleasant to work with.
Hallie was extremely knowledgeable and helpful!
Had a good experience at Huntsville Ashley Furniture. Relaxed vibe in the store, good amount products on the floor. Angie did a great job helping work through options for the dining set we were interested in, without pressure.
Went here just to look but ended up finding exactly what we needed. Halle was AMAZING and very knowledgeable on all the pieces I asked her about!!
Eric was very patient and helpful during our experience when trying to purchase our new dining table. The set we picked out appeared to be high quality and I’m excited for it to arrive
Sean was fabulous! No pressure, let us wander around and try out everything we wanted. Once we made our selection, he was fast, courteous, and professional. He also got us a great price on our new living room furniture.
Great salesman Sean took care of me. He is polite, respectful and all around honest man.
Cres was AMAZING with helping me!! Wonderful experience! Great customer service! From the moment we walked in the door Cres made us feel welcomed.
Legina and Tina gave my wife and I the best customer service. If it wasn’t for them we wouldn’t have left with our new living room and bedroom sets. We will be back for future purchases!
Wonderful customer service by Legina and Tina. They both have such a pleasant attitude and made our buying decisions so easy.
Sean was great and helped us pick out the perfect pieces we needed!
Great service today! Thanks Sean and Ashley for all your help!
Matt Mitchell is the best! Stellar customer service!!!
I received excellent customer service from legina. She is very informative of the product I was looking for and very detail in comparing other products to what I was looking for. When you visit please ask for Legina, she can assist you with your needs. Thank you Legina
Haille was great to work with very knowledgeable,helpful, and very professional. I would recommend going to work with her.
Our sales agent Halle was amazing! She was very helpful and knowledgeable, she was also super friendly and made purchasing our new coaches a breeze. Highly recommend!
Very patient and helpful!!! Thank you!!
Legina has a friendly personality and knowledgeable on what she's selling. Highly recommend buying from her.
Absolutely loved the experience at Ashley Thanks to Halle for your exceptional service!!!
Angie was a pleasure to work with! She’s not pushy and was always around when we needed her! I’d definitely recommend her and will ask for her when we shop Ashley Furniture again!
I like how LeGina help us
LeGina provided amazing customer service and helped us get a good deal on our new living room set!
Frank was very patient and helpful. Was a pleasure working with him.
Returned to Ashley Huntsville to purchase additional pieces. Once again Jonathon Campbell was super helpful and extremely professional. It's been a pleasure working with him.
Jonathan was a great help! Didn’t feel too much pressure to make a decision and informed us very well!
Angie was very helpful…. Great overall experience
Halle was very helpful and was able to answer all questions about the different options! Go see her!
We received great service from Legina
We received great service. Thanks Legina!
My husband, Matt, and I stopped in today to look at a bedroom suite and we cannot say enough good things about our experience thanks to Sean!! He was polite, patient, and knowledgeable!
Angie is the best sales associate in the store! Look for her for all your furniture needs!
Eric did a great job showing us around and getting us what we needed.
LeGina
Cres was amazing!!!!!
Rives was very helpful and informative
Cres was the absolute best! I have looked at many,many sofa and loveseat options and she sold to me in less than 30 minutes. I feel like I was working with a friend.
Ms. Leinart was superhelpful to find us the right couch. Very patient lady, very knowledgeable.
Mr. Frank was very welcoming when we walk through the doors. He showed excellent customer service. He helped me find the perfect furniture for my new home. He was very knowledgeable on everything and helps me make some good choices that fit my needs. I appreciate his service and will shop with him again.I definitely recommend him.
Cres was super helpful. She made us feel super welcome and like we were rockstars while shopping. She is absolutely hilarious and has a great personality and was super sweet to our daughter!
Great experience at Ashley Furniture with Matthew Mitchell. Matthew is very professional and knowledgeable. He wasn’t pushy with his sale. An asset to Ashley Furniture.
Very relaxing, no pressure to experience. Thank you to Angie for showing us around and supporting us on our purchases.
Super awesome in store purchase thanks to Matthew! Can’t wait for my furniture
Ask for David Brentley, phenomenal person.
David Brentley was articulate and honest. Highly recommend asking for David Brentley when you arrive to avoid the "traditional salesman" feel that may come with other reps.
I visited Ashley Furniture store, Huntsville location on 03/13/24. Angie made my experience great. She was attentive to my ideas and very helpful in showing me bedroom selections. I purchased my new bedroom furniture the next day. Thanks Angie!💕 Brenda Harvest, AL
Highly recommend Mrs. LeGina! She made sure we left with something nice for our little family. Customer service is beyond great! Thank you so much.
LeGina Burnett got us an awesome deal on the beautiful furniture we got! She was so much help and very friendly and easy to work with! Thank you so much!
LeGina was great!
Wonderful experience! This was my first visit into Ashley’s Furniture and may I say I’m so glad I chose them. Matt Mitchell basically designed our whole living area and we are very pleased with how it turned out. Highly recommend them for all your furniture needs!! Thanks Matt!
David is a kind and forward fella who'll get you what you really need. Ask for this man specifically he'll help you.
David is an amazing help. He got us an amazing deal on the couch we wanted! 10/10
Matthew displayed excellent customer service while helping us find the perfect bedroom set here at Ashley. He was kind, patient, and very knowledgeable on the products and promotions. We will definitely be back for his help and expertise for future home purchases!
Matthew was so helpful, kind and very knowledgeable with helping us on our bedroom set purchase. 10 out of 10 would recommend‼️
Cres is the most caring and patient sale associate I have ever seen. She was kind and very understanding. My family and I was so thank to have her as our dale associate.
Our sales rep was phenomenal and so was his manager. They stayed over without hesitation! My husband and I were very impressed of their professionalism and kindness!
We had a sofa emergency after our dog destroyed our old one. We went in for a new one, and Damen Fibranz walked us through and we found our new sofa in less than 15 minutes. We're super happy with our experience!
Johnathon Campbell was awesome. Answered all questions and very thorough.
Very helpful
I came into Ashley because I needed to kill time while my tire was being repaired, and left with a beautiful set of tables for my living room. David was so personable AND I’m not just saying that because he got a me a really great deal. Although that did help. He offered suggestions, but wasn’t pushy. If you’re at Ashley ask for David.
Damen was patient and showed exceptional customer service
Go see david! He helped me and my husband find exactly what we needed!
Damen helped us pick out our sectional in minutes of walking through the door! He was helpful in every way and we plan on coming back to buy more soon!!!
Angie was an amazing sales lady!
David was very helpful
Halle was very helpful and sweet! She even took the mirror down off the wall for us.
David did an awesome job helping us with outdoor furniture. Very happy!
We had the BEST experience with Rives! I got everything I was looking for and more for a very reasonable price. Rives was extremely knowledgeable and helpful, and he wasn’t pushy at all. Tiffany at the desk was also fantastic. I highly recommend this store! Ask for Rives!
Best hair and sale floor manner in the business. Got everything we needed for a great price and a very pleasant experience. Ask for rives!
We had a great experience picking out our furniture with Matt Mitchell!
Sean was amazing. He showed us the Purple bed and a couch that we fell in love with. He was super helpful! We will definitely be back to purchase from him!
Sean was AWESOME! He gave us a demo on the purple mattress. We will be back!
Prices were fair and the staff was helpful.
Great service and friendly staff.
Legina was super helpful and nice!
Sean was an absolute blast to shop with. Super nice, friendly, doesn’t put pressure on you, he’s patient (I’m highly indecisive). And he made me a great deal. I’m happy with my purchase and I got lucky getting him when I walked in the door. He literally spent all day with me. Thank you Sean.
Angie was very helpful. Provided all the information easy and quickly. I would recommend her as my salesperson.
More affordable prices with a large showroom. They have some beautiful pieces and helpful staff.
David is just awesome and he helped us out with whatever we need much recommended
Here at the Ashely furniture store in Huntsville AL David was a fantastic help getting us what we needed and the exact design we wanted for our livingroom. Great employee. Highly recommend him to anyone.
We had been to Ashley Furniture a few times to shop for new bedroom and dining sets. We had picked our bedroom set, but since we are in the middle of a remodel we weren't ready to buy it quite yet. We decided to add on the matching media chest. Since we found it was on clearance we went to buy it before it was gone. We would have to buy the one on the floor, and the salesman cleared it off for us to take. We were there the last day of Feb, and the office manager would not let us buy it for the price on the tag. We also would have had to buy the protection plan that we did not want for an additional $99. The manager told us they had to meet a sales quota for the protection plan. We will not be back since they use deceptive pricing practices and hide additional fees.
David was very knowledgeable about the different types of couches available and helped us narrow down options based on needs and preferences. We never felt rushed during our visit (try out the Cadillac couch, you won’t be disappointed) and he was happy to answer all of our questions. He helped us find the perfect couch for our living room. David was friendly and professional throughout the entire sales process!
David was welcoming, respectful, and full of character. Felt no pressure, but ask about the Cadillac Couch! Friendly and informative!
Miss LeGina kindly welcomed us at the door, was cordial throughout and gave us a great deal on a love seat! See her whenever you visit this store!
John was absolutely fantastic to work with. He knew all of the product lines that we were interested in and gave us a fair price on everything. Will definitely come back to buy from him again!
David was very helpful and personable. He listened to our needs, made solid recommendations, and also gave us space to browse around ourselves.
Mrs.legina was amazing and she help me find something very nice for my new home.
Sean was a great salesman.
Today I was one of those customers everyone hates. I came in with 30 mins left before close and on her bday. LaGina was super friendly and understanding! Made checking out super quick and easy! Thank you LaGina and we appreciate your help today! We will be back😊
LeGina was great helping us out today. Came in 30 minutes before closing and her birthday but she couldn’t have been more helpful. Will definitely be back for our future needs!
Halle and David were put through their paces trying to keep up with us and our various needs. I recommend you hit either up for your furniture needs.
David was a great salesman. No pushy, very knowledgeable and had a cal disposition. I d definitely recommend him for all your furniture needs.
David was knowledgeable and really took the time to answer all of our questions! We got a great deal too!
Legina was GREAT !
Sean was very informative and patient with us as we went back and forth between what we wanted. He took time to answer our questions and never made us feel like we were being rushed to make a decision. We will definitely be back to shop at Ashley and will look for Sean for assistance.
David was a great help in getting my wife and I the setup we wanted, and at a great price. He was very patient with us as we shopped the entire store and changed our minds a few times. Highly recommend
LeGina-was amazing with her customer service and excellent help determining or needs.
Sean was super helpful. He helped us complete our transaction and make it to our party on time. Thanks Sean!
David Brentlby was very patience and detail with every question I asked.
Damen was an awesome Salesman and very accommodate.
Great experience! Mathew was super helpful. Would definitely recommend.
Eric shackles did a wonderful job I’m very satisfied with his support
We had a great experience at Ashley's. Mathew helped us both days and he was amazing. Highly recommend.
LeGina Burnett is the sweetest sales associate !!!
LeGina Burnett is a very nice person, my Pisces twin love her. My best friend!
Mathew at Ashley Furniture in Huntsville got us a great deal on a sectional! We will be coming back for the rest of our furniture needs!
Cres was so helpful and friendly she showed us so many options.We will shop at Ashley’s again the customer service was excellent and the whole process was so painless
We had a great experience with Sean. He was very helpful and helped us find the sofa we loved. I highly recommend Ashley! We can’t wait to get it!
We were able to find what we wanted quickly & priced well. Matt was great, making the process stress free.
David was amazing. He makes sure you fully know the quality of what you are getting and is amazing at find what you need. His customer service has been the best I have ever experienced. He will be my go to person anytime I need to purchase furniture.
Sean was fantastic to work with. He was knowledgeable and offered most helpful advice. Explained everything thoroughly.
David Brentley Did an Awesome job with helping us with our purchased. We are very please. Thank you David
David Brentley was a Great salesperson👍🏾 Very honest about about what we were purchasing and gave us a good deal one we couldn’t refuse!!!! Awesome Job!!!!!
Legina was outstanding.
David Bentley is hands down the best salesman at this location! Tell all your friends and family to ask for David, he provided customer service second to no other! This is definitely the best Ashley local because of David!!!!
Eric’s service was profoundly supportive and adventurously informative. What a pleasure to do business with!
Outstanding service..from David
Mathew was a pleasure to work . I told him what I wanted and within thirty minutes had me out the store with order on the way.
Very fast, very easy. If you have questions they answer. Damen was great to work with, answered any of our questions and would love to work with again!
David was amazing at helping us figure out what we wanted and what would work best!
David was great! Our first time here.
Tiffany and Angie were amazing!!!!! Don't walk run to this place . I was greeted immediately coming in the door. Angie walked me through the entire store looking for my preferences. Tiffany was able to assist me in a professional timely manner and was super friendly. Thanks y'all !!!
Cres was the best. She was so helpful and got us a great deal . Thank you for your patience :)
Halle was a wonderful salesperson with very much knowledge of the products she was selling.
Great furniture, great salesmen & women. Nice friendly atmosphere. Customer service was excellent. Mr David B is great at marketing and giving you the best bang for your buck !
Halle was fantastic, listened to all our concerns on different sofas and found one that would be perfect for our home at a good price.
We visited the store to find what we wanted. Our salesperson was great. She answered all our questions including if they match online prices. We came home did some research and found that Ashley advertises price-matching Amazon. We wanted to support the local store and employees so we went back to purchase. It was then explained to us that they have the option to price match and they do not choose to. We left came home and ordered from Amazon in less than 5 minutes, with no sales pitch, and will be delivered free of charge.
Angie did sooo well with us and sold us the top of the line couch with the lights, all the bells and whistles! Thank you for helping us.
Went looking for a sleeper sofa. John was our sales associate that helped us. He was quick to find what we needed. Made the purchase process quick and easy. Great experience. Great sales associate.
Halle did a wonderful job.
Sean is very informative and patient. While I rolled around on each mattress trying them all out to decide which mattress that I wanted plus picking out my pillow too. Sean knows his stuff and was very easy to talk too. No pressure and came back a few days later to purchase. He gave us every discount possible. We love Sean!
Great place and very knowledgeable. Willing to go out and help you with any need or detail. David is the best !!!!
Wonderful experience with LeGina! She was so helpful and was able to make the process of purchasing furniture easy!! Go see her!!
Legina was great!
David was absolutely amazing. He helped me find the perfect couch and home accessories. He made the whole process stress free and fun. I will definitely be back in the future. Thank you so much for all your help today.
Great and fast service.
David is amazing! He helped me get exactly what I was looking for. I highly suggest him to anyone looking for any furniture at Ashley’s.
Awesome experience working with Sean. He was able to get everything taken care of for me. Very quick and smooth transaction. Highly recommend the Huntsville location for your furniture needs.
Thanks Ms. LeGina Burnett for being so helpful and courteous! Your in-depth knowledge of the furniture and help to work room placement made the shopping experience great.
Sean was great! Such a tremendous help.
Great customer by David at the Huntsville location. I am coming back to this review. After great service , I am here with a sectional with poor quality fabric and major pilling and nothing can be done even with the warranty that was purchased. There’s no way something over $2k and 7 months old should do this.
Sean and Tiffany are great! 👍
John was awesome!!
John did a great job.
Great and fast customer service by LeGina
LeGina Burnett was great! She made buying our sectional easy!
LeGina was super helpful!
Sean was an excellent salesperson. He was very courteous and professional in handling our transaction.
Jon helped my grandmother find just the right couch, worked with her to find the right color and fabric. Searched the floor for similar styles and helped her through financing. We loved working with him and would gladly do it again if we found the occasion.
Angie was great time I walked in she greeted me with her smile. She done a great job
David is the man!! So helpful and helped me select/buy exactly what i was looking for 😀
Highly recommend this place, especially David. He was great help in selecting our furniture.
Frank was super wonderful and listened to what I was looking for and made it happen. Great selections and prices.
LeGina Burnett is awesome!
LeGina was amazing and I hope to work with her again
Wonderful!
The showroom at the Huntsville location is huge. You will definitely find what you are looking for.
Halle was phenomenal, she was so knowledgeable and incredibly helpful. Our experience was super simple and easy.
Cres was very professional and very knowledgeable. She is very good person.
Damen
Eric was the best!! Thanks Eric for helping us find exactly what we asked for!
Legina is the best...
Great service from LeGina for a great price.
Excellent service
David Brently was very helpful in getting us what we needed. Thanks David!!
Sean at the Huntsville store on Memorial Drive was absolutely amazing! Great customer service and very helpful.
Sean was very helpful. Had us out the door in no time.
Sean was fantastic. Great service!
Cres was so incredibly helpful! She was detailed, thorough, and very energized. She also anticipated all our questions and had a lot of knowledge about her craft. We will definitely come back and make sure to request her for help.
Legina was a very helpful salesperson and was able to help us get a nice bedroom set!
We had a great experience and everyone was very patient with our children, we will be back.
I had such a lovely experience in this store while browsing. The associate, Halle, was very polite and helpful!
Halle was very helpful!
Nothing short of amazing service from Matt! I highly recommend using this location and asking for Matt. He made the buying process so easy and was beyond accommodating to our needs.
Halle was incredibly helpful and helped me pick out the right pieces for me and my family. Ask for her!
Great experience working with Sean! No high pressure sales tactics and answered any and all questions. Very courteous and professional. Go see him!
Halle was super helpful!
Great experience with David! patience , kind and helpful
John did a great job
Went in to look at mattresses, they had good sales going on! I will go back to buy some furniture
The minute I walked in, David greeted me with a smile and was eager to help. He showed me a few pieces and then gave me the space I needed to look around without feeling pressured. He was ready to help me pick the perfect pieces for my new living room furniture. Once I found a set of couches I liked, he gave me really good suggestions on table sets to match the vibe I was looking for. David made the whole process easy and stress free. Highly recommend asking for him when you come in to shop!
Sean was awesome!!! We went in with questions and he was very detailed and patient with us. We left with purchasing our mattress and will come back to look for more furniture with his assistance.
Sean was an awesome sales person.
Had a great experience with Cres got the couch set we needed for a great price!
Sean was great!! You need more employees like him.
Solid experience. Sean helped my brother (first time furniture buyer) look at all his options while I (over protected older sister who isn’t afraid to negotiate), observed and provided opinions. I loved working with Sean so much that when I came back to make the purchase the next weekend, and saw he was with other buyers, I sat down to wait for him. When Sean realized his other customers were going to take some time, he brought over Matthew to help me. Matthew and I negotiated, and at the end of the day I’m satisfied with the price I paid. I mean sure, it would have been better if I didn’t have to negotiate with a sales guy, but at the end of the day that’s how the game is played. And when I have to play the furniture buying game again, I’ll be happy to shop with Sean or Matthew.
We had a great experience at Ashley furniture Store! Our sales rep Halle did an excellent job, and got us squared away with exactly what we needed!
Angie was fantastic! Super knowledgeable. We bought a whole bedroom set, mattress and box spring, and she got us the best possible prices! Great experience!
LeGina did a great job helping us this morning! Got exactly what we wanted. :)
I received really good customer service from LeGina… Thanks for the great deal…
Matthew is the best. He was able to get me exactly what I was looking for.
Halle was an amazing saleswoman! She helped us find many options on night stands! Definitely would recommend her!
Sean was amazing!
Sean was so amazing in helping us purchase furniture for our living room. Went above and beyond and made the process so easy. Highly recommend anyone looking to check out Ashley Furniture & ask for Sean!
Sean was fantastic and patient and we had a great experience buying couch and living room furniture
Quality of the furniture is poor. I bought a table that evidently is just veneer over some substandard material. When the delivery guys delivered the table they did not put the extension leaves in it. When I needed them on the table I found a huge piece of veneer missing. I was having guests over and tried to minimize the terrible look by coloring the damage with a marker. I requested a repair under warranty but Ashley refused. They said the warranty was void. I read my contract and there was nothing to indicate why this would not be covered.
David treated me exceptionally well today yall come see him.He working miracles down here.
LeGina was a very pleasant salesperson to work with. She was patient and very helpful.
(Translated by Google) leprosy (Original) Legina
Ordered a purple mattress with adjustable base and was told that we could exchange for two mattresses that make up a king xl with 2 bases for about $400 if we were not satisfied. Sales person continued to emphasize this until store manager provided a quote of over $ 4,000. We had already spent double this on our initial purchase. When Ashley delivered the mattress the 2 installers did not know how to install with our Ashley bed with storage drawers in the end. This was the major reason we chose Ashley for the mattress purchase. One of the installers got mad and during the install ripped the mattress cover while being very unprofessional and rude. Sales person said they would deliver another mattress and a kit to fit the storage bed within 2 days. Ashley customer care sent a new mattress cover only with no solution for the adjustable frame interfering with the drawers. Several other commitments from the sales person were not allowed or honored so here we are with a torn mattress cover and no solution for the drawers. I cannot change the cover due to a lower back issue so we are having to live with an unacceptable solution.’ Store manager was very rude in her approach and now the store has cut-off all communications with us and Customer Care is not helping. Please do not trust this store to value you as a customer! There are much better solutions for your furniture needs all over Huntsville and Madison. Update: Here February 4, 2024, we still have e no resolution to our problem amd the nice lady that was helping us will now not respond to texts or calls. Our mattress was delivered on 8/29/2023 with immediate problems and 6 months later no resolution and another round of broken promises. I am posting this review as one last and desperate attempt to have Ashley Furniture Huntsville Alabama take ownership and fix their failed customer service and inattention to our issues.
Legina is great! Thanks for great service
Halley was a great help and was able to help me find what I was looking for. Tina also was a big help with closing the deal.
I’m giving a one star cause if not for David there would be none. Went there for a dresser for my daughter’s nursery and was there for 45mins without as much as a hello. Staff kept walking past us so we went to the service deck where they still ignored us. Went as far as squeezing by us to go stand back at the front door. As we were leaving David just so happened to be finishing up with a customer and stopped us to say hey and asked if there was anything he could do to help us today. Other then David, this store was very inconsiderate and unprofessional towards us!
John was super helpful!
Only get 5 stars because of David at that store. If you’re looking for furniture just head to the back of the store and ask for David. He was super helpful, extremely knowledgeable and nice! We walked around the store for an hour and no one came to talk to us. We went to the help desk and so many reps just passed my husband and I. But David make the experience so much better we were just about to walk out but his customer service was what made the experience better. Cannot tell you enough David is the rep to talk to!
Great service with no pressure. Highly recommend Mathew.
Legina was amazing! Listened to what we where looking for and got us a great price!
Legina was amazing! Ask for her!
A great experience with Cres
David was awesome to work with. He was super helpful and didn’t pressure us to make a decision. Definitely recommend him.
John was great!
Angie made our shopping experience at Ashley’s so seamless. She was very helpful and paid attention to what we were looking for, but also gave us space to look around and explore. Look for her when you visit!
David Brentley was phenomenal so helpful with our purchase.
Shawn was a great sales person. No pressure at all & a very easy process!!!
Extremely helpful david showed us exactly what we were looking for and got the best price for us would strongly recommend him to anyone he is the man.
David was GREAT!! He went above and beyond trying to help get us a great mattress and bed frame! If you going to shop at Ashley’s I recommend David! He is the man!!!
David was outstanding! His chair drawing skills were a sight to behold. I highly recommend.
John was very professional, knowledgeable and patient with us
LeGina, Tiffany, and Angie were awesome today! Super friendly and helpful. They helped me coordinate finances to get me the most savings. Great service with great smiles!
LeGina is great! Professional, friendly, and helpful.
David, Great person to deal with very professional and product knowledge!!!
LaGina was fantastic, she was very patient with me when I needed to walk around the whole store three times before making a decision. Whole process was very easy.
Sean was extremely helpful, patient, and pleasant! Made our shopping experience great! Would definitely come back to work with him again!
Cres was absolutely wonderful! She helped me the moment I walked into the door! She had me in and out with a nice smile and the willingness to help the entire time!
Sean did an excellent job at helping my sister to get the best pricing for her furniture. He was friendly, persistent, and efficient in providing quality services. I would definitely recommend anyone looking to make a furniture purchase to stop by and see him.
David is the best. Very helpful and knowledgeable
David was extremely helpful and got us the best deal possible!
Legina was a great help and it was a smooth way of getting furniture!
Customer service was a nightmare. Go somewhere else. Cancelled an order and they sent it anyway afterwards. Spent hours on the telephone and still not resolved.
Sean Clark provided us with excellent assistance in purchasing our new mattress and adjustable base.
I worked with Angelie was an amazing process. She is a true asset to your company and made buying a pleasure. She is knowledgeable and was not pushy.
Angie was so friendly & very helpful. She showed us everything we inquired about plus some! Would definitely recommend. She got us in and out with ease and convenience.
David B. provided excellent customer service and actually picked out a piece better than what I was looking for. He had an eye for style. Huntsville, Al
Jonathon’s personal service and attention was absolutely exceptional. He spent time with us, drew up several options for us, and addressed every detail of our furniture purchase from idea to placing the order.
Sean was very helpful and knowledgeable! We felt well taken care of and appreciated his presentation.
John was very helpful with the entire process
Jonathan was very knowledgeable and patient. Would highly recommend working with him.
Sean was great! He helped us find a better deal than what we initially thought was possible.
Sean was awesome to work with!!
Sean and Matt are AWESOME! Very intuitive and well versed in product knowledge. I felt comfortable and the manager, Tina, even made a point to speak to me and thank me for my purchase. Very, very happy.
Cres , was the best, very nice and patient. Have her upgrade your home
Staff was great. Angie and David especially went above and beyond to find us what we need for our home!
David did a marvelous job helping us find a king bed and mattress. Well done!
Sean was an awesome sales dude. Patient and very informational. Didn't mind my indecisiveness. Good meal great deal and I left happy with my purchase.
Matt was amazing and so helpful. He helped me find exactly what I was looking for!
Great working with Matt Mitchell! Happy with our purchase!
Matt was great!
Matthew was an excellent host! He did a great job answering any questions we had while shopping around!
Matthew Mitchell was great! Helped me find the right furniture I wanted and helped get a good price!
**update 2/6/24*** Issue was resolved by going all the way to corporate, but that should not have to happen. Shame. We bought tons of furniture there over the years. Save yourself a potential headache and go to Haverty's. I would give 0 stars if it was allowed. LeGina was our salesperson. She straight up lied to us. We questioned the printout sheet of what we were ordering. I even sat on a similar sectional to make sure she understood which side we wanted to be the long side. She assured us multiple times that the order sheet was correct.(Even made my husband initial it.) Well, they brought the wrong sectional to us. The delivery guys called the store and were told to tell us we had to take it or pay to have it returned. (Mind you they only had unloaded one part of the sectional when my husband noticed the long side was on the wrong side AND it was THEIR MISTAKE! ) We were told we would be charged 500 dollars for cancellation, restock and delivery. We have contacted the store multiple times and customer service multiple times with no resolution. We had no furniture to sit on after this debacle and were told it would be a couple months before new sectional could be delivered.We were also told after calling the store repeatedly that getting a full refund or having delivery fees removed was "Not gonna happen". I will never buy anything from here again and will urge others not to do so also.
Awesome service!
John in Huntsville Ashley is absolutely amazing. Edit after full experience:( Changing 5 star from pre-purchase experience to 1 start after purchase experience) I still hold my good opinion on some of the working staff in this store. But NEVER stepping in the store ever in my life and strongly recommend everyone I care about to do the same. All policies are designed to cheat customers and more importantly to fool us. I was told I had to pay $500 for home delivery, otherwise we should go to a far away place to get them. Hence we opted in for the option. But later realized that this price includes home installation. Since our item is an easy to install item, we don't want any home installation. Apparently if we don't want home installation but just delivery, it would only cost around $200. They never informed this. And when we realized it and went back to cancel just the installation charges, we wererudely put away and advised to pay 30% of the product price (1700$) just to cancel installation charges. They didn't even deliver the product and the delivery is several weeks away. Annoyed by their rude responses, we wanted to cancel our 5year protection plan as we no more trust them the way they respond to customers. As excepted they advised us to cancel the order paying 30% of the product they didn't even deliver and leave the place. Again an employee tried to help us very hard as he understood what we mean. But apparently the management didn't agree as per their policy. Final thoughts: Out of $5000+ purchase, we don't really mind about $200 extra. But the way you treated us with greed really hurt us. Never stepping back again. Actively advise people around us the same. This greed and cheating mindset is a perfect recipe to go out of business.
Thank you!! Matthew for being a great customer service rep and helping decide on our purchase
Our sales rep Matthew, was awesome. He was thorough and listened to our request and assisted us with exactly what we needed to complete the finishing touches to our master bedroom decor.
Sean *Connery* was a great help, and gave my family and I an incredible deal on a sectional for our new home.
Angie was amazing! She had a lot of knowledge about the products that we were interested in.
Frank was wonderful to work with :-)
Bad service no communication from sales person
I needed a new living room. Jonathan was EXCELLENT. He showed me around to choose what I wanted and also gave me some advice on matching design and style. I walked away with a great deal and I plan to return for another room.
Beware you cannot get what is advertised online and then when you do agree to something after they run your credit they come back at an even higher price.
Angie did a great job helping us find the perfect furniture for updating my daughter’s room! Very attentive and knowledgeable!
Sales person was great. Helpful but no pressure
Came by my local Ashley's furniture store to look for a nice computer/office desk. Keith helped me out and he was a down to earth kind of guy. I got me an L shaped industrial/modern desk with a nice bookshelf to go along with it. I recommend the Memorial Parkway Ashley's Furniture store for all furniture needs 😁
If I could give zero stars, I would. I ordered a bedroom set from here on 12/3 and was told by the salesman it would take 3 weeks. He said that they normally quote 3-5 weeks but they always have that particular bed in stock so it should be closer to 3. 3 weeks go by and I call, and they tell me a date, that date comes and still no word so I call again and they give me another date. This happens two more times. Finally 6.5 weeks later they schedule delivery. The delivery man breaks the bed on transport and doesn’t leave my dresser or anything, he just says he can’t give it to us and takes it back. Then today I went back to this store to speak with a manager to kindly ask that I get a replacement in a week or I’d like a full refund. She was the rudest person I have EVER encountered as a manager in customer service. She said “not gonna happen” then told me I would get 10% taken off and they were going to charge me a delivery fee for furniture I did not get because they went “all the way to my house”. She was 0 help, offered 0 resolutions or any consolation for what I had been through dealing with them. She didn’t even offer me an apology. I was infuriated. I called the customer care line and that lady was so kind and helped me. She said that I would absolutely get a full refund if she could not get the bed to me in a week and helped me file a complaint on the manager for her extremely unprofessional attitude which she said she would take straight to the VP. I will never go back to this Ashley Furniture store and I would suggest not to unless you want a headache or you get something that is in stock that day. The customer service woman on the phone though was spectacular.
Ramen was good at listening to and assessing my needs
If I could give zero stars, I would.I ordered a bedroom set from here on 12/3 and was told by the salesman it would take 3 weeks. He said that they normally quote 3-5 weeks but they always have that particular bed in stock so it should be closer to 3. 3 weeks go by and I call, and they tell me a date, that date comes and still no word so I call again and they give me another date. This happens two more times. Finally 6.5 weeks later they schedule delivery. The delivery man breaks the bed on transport and doesn't leave my dresser or anything, he just says he can't give it to us and takes it back. Then today I went back to this store to speak with a manager to kindly ask that I get a replacement in a week or I'd like a full refund. She was the rudest person I have EVER encountered as a manager in customer service. She said "not gonna happen" then told me I would get 10% taken off and they were going to charge me a delivery fee for furniture I did not get because they went "all the way to my house". She was 0 help, offered 0 resolutions or any consolation for what I had been through dealing with them. She didn't even offer me an apology. I was infuriated. I called the customer care line and that lady was so kind and helped me. She said that I would absolutely get a full refund if she could not get the bed to me in a week and helped me file a complaint on the manager for her extremely unprofessional attitude which she said she would take straight to the VP. I will never go back to this Ashley Furniture store and I would suggest not to unless you want a headache or you get something that is in stock that day. The customer service woman on the phone though was spectacular.
I love LeGina as always a pleasure, so helpful and very patient, super nice! Answers any questions and go goes out of her way to make sure needs are met.
I had the greatest experience with Jonathan Campbell at the Huntsville Store, he is extremely knowledgeable and courteous and when I am in the area I only utilize his service.Go check him out and get some great deals on quality furniture.
Mathew Mitchell was amazing. He went above and beyond. We will be back.
Do not go here unless you're prepared to advocate for yourself and walk away. I was pressured into purchasing a final sale item without being told it was a final sale item, and when I got home and felt that buyer's remorse and called to cancel, was informed I couldn't. So now I'm stuck with a piece of furniture that instead of tying my home together and making me feel at piece, makes me feel gross and reminded of the time I was taken advantage of.
I went to the Huntsville, AL branch and deeply wish I didn't. I was pressured into purchasing a final sale item without being told it was a final sale item, and when I got home and felt that buyer's remorse and called to cancel, I was informed I couldn't. So now I'm stuck with an overpriced piece of furniture that instead of tying my home together and making me feel at piece, makes me feel gross and reminded of the time I was taken advantage of.
Angie was very friendly & knowledgeable in all of the furniture & accessories. She gave us plenty of time to make our decisions without any pressure. We will definitely will go back to her.
John Cambell was a great salesman for us! Very pleased! 😁
rives was our floor salesman and wow. i could tell that he was in it for our best interest. for once we didn’t have a cosmetic robot saying over there to your left is a couple and ill be over to check in a few. i do not like shopping for furniture because i don’t have a lot of knowledge about quality. it’s easy to see and i often feel taken advantage of. i get very excited and loved the energy that was given through my whole experience. i did not feel taken advantage of. he took the time to explain so i understood the quality and actually showed us where stuff was and stayed. he will be the only one we go do our furniture needs
Rives is a very knowledgeable guy, and he was very patient with showing us all possible options that would fit our needs.
Cres was wonderful in assisting my dad and I buy a beautiful bedroom set and reclining loveseats. He is going to love them.
Excellent customer service from Jonathan Campbell and the delivery personnel. No pressure from Jonathan on items wanted and made sure full details was fully disclosed.
Jonathon Campbell was a great help and helped us get what we wanted efficiently and with great assistance.
Jonathon from the Huntsville South Memorial Parkway store was very helpful and attentive through my buying decisions, was my second purchase thanks definitely will make business again👍
Damen Fibranz was awesome to work with! Fast and efficient
Frank was fantastic. He answered all our questions and went above and beyond to make sure we were happy with our purchase! Definitely recommend him!
Sean at Ashley Furniture is great!! He did a phenomenal job helping us find the best deal and answered all of our questions. I definitely recommend coming here if you need any furniture!
Matthew Mitchell was great!
Legina was a great help! She made the experience pleasant and look forward to working with her again soon!
Stopped by to browse and investigate for our new home being built. Found lots of options and got questions answered.
LaGina was very knowledgeable and friendly.
LeGina was very eager and enthusiastic to help me when I returned to get my lease signed that Kyra helped me pick out the furniture. They Both were amazing and the lady named Tiffany who helped me find my previous agreement was awesome these people rule
Quality definitely has went down through the years. Bought a living room set last year, told them it was sagging they sent new pillows. Told them that didn't work, they sent someone out. The couch was broken. Couldn't sit on it for 3 days after and it still sits lower on one side. Of course the year warranty is up so now im looking to buy new furniture a year later🤬DO NOT RECOMMEND 🚫🚫🚫
Great customer service! Had privacy while looking but was also very helpful when I needed help or needed to ask questions.
Cres was incredibly helpful and nice sold me good product and help me save money on my purchases I will definitely be back to this store I was very pleased
It was a great experience going into Ashley Furniture today, Mrs. Cres really showed compassion, care and fast service I was in an out. And she didn't stop until I have everything I needed. Thanks Mrs Cres you are awesome.
Matt was patient and very knowledgeable about the furniture. Made everything as simple as possible.
LeGina is the best!! Go see her!
We had a great buying experience here at Ashley’s in Huntsville Al! Reeves was excellent to work with and answered all of our questions!
Sean was amazing! He was very professional, patient, and answered all of our questions! Will recommend him to other customers and he deserves a raise and a promotion!
I went to several furniture stores but Ms. Legina was the only person between these stores that showed a sincere interest in helping find the sofa that would be the best fit for me. She is polite, professional and experienced. She stayed with me during my entire time in the store and was extremely helpful. I highly suggest this store and Ms. Legina.
Johnathan Campbell was.so helpful, knowledgeable and friendly
Great experience with Sean at this store! We were treated very well and got what we wanted !!!
Had a great experience at the huntsville alabama store. Jonathan Campbell was great, and answered all questions we had!
Damen was exceptional at answering multiple phone calls from us inquiring about a furniture set prior to us making the two hour trip to purchase. In the store, Legina was phenomenal at ensuring our purchase went smoothly and all questions and concerns were handled! Both sales reps were superb in fulfilling their job!!!
LaGina Burnett was great!
Great service from all. LeGina was awesome.
Brought me right where I needed to be and was very kind and very helping with all the gift cards I used to pay!
John is the best!! Made our couch buying experience easy breezy as he was very helpful, professional, & knowledgeable! Store is clean & has a good layout. Great couch selection!
Rives was great!!!
Jonathan was very helpful and made sure we got the right price! Very satisfied!
John was awesome. Very knowledgeable on the products we purchased. He was also very very patient in assisting me and my elderly parents while visiting the store.
We're in process of getting a large couch with built in chaise seating. We had an Ashley credit of $349 for an unused 5 year warranty. We were told we couldn't use the voucher until the 18th (5 years after delivery) and only on something not discounted (so full price). So we came back on 18th to get the ottoman seperately. Then told we had to spend $800 @ at a minimum. Not what was promised or discussed 5 years ago or during current purchase.
Sean did great job helping us pick what was best for us patient while we decided
Legina is awesome. She was very helpful, friendly and professional. Thanks for great service. I love Ashley Furniture!
Excellent customer service! Excellent prices and selection. Sean got us an excellent deal. Highly recommend this store and Sean!
Frank is the absolute best!!
We purchased 2 very nice electric reclining chairs from Legina, who was very nice and helpful.
LeGina was fantastic and a huge help!
I love LeGina 🩷
LeGina is amazing. She took wonderful care of us from start to finish plus!!
Damen did an excellent job finding us a sofa that we loved and fit out budget.
Eric did a wonderful job showing us options for a new couch. He made the process easy and seamless!
Eric was super helpful and made our purchase smooth and quick!
Frank was so kind and helpful. Never felt pushed or rushed.
Sean was a very very nice salesman in which I will be glad to have help me anytime that come back and visit your store thanks Sean...have a very Merry Christmas 🎁
Damien was knowledgeable and helpful
Damen met our wishes at a fair price!
LeGina did a great job helping up!
LeGina She was amazing!
Legina was very friendly and knowledgeable !
Sean was very patient with all the questions we asked. He got us a great price and was very personable.
LeGina was absolutely amazing helping me out.
Sean was Very professional and knowledgeable, great deal.
I just bought my first couch and John was extremely helpful!! Everyone was very friendly and the process was fast and easy!
LeGina was awesome 🤩
Very helpful!
Eric did a phenomenal job answering our questions about two different dining sets that we were looking at. He gave us space to walk around the store peacefully. He was also able to match the online price of the lamps we wanted. Thank you so much.
Amazing Could not have gone any better. Kyra Jackson
Today was my visit to Ashley Furniture here in Huntsville. I was greeted at the door by Sean , one of the salesmen, I told him what I was looking for and he immediately showed me what was available. It took a while for me to choose something because I really wanted a leather sleeper but I chose a different material instead. He was so patient with me, I really appreciate him.
From the moment we walked in Eric was amazing. Answered all our questions professionally and proficiently.
Customer service was incredible and everyone was so helpful! It was a great experience
great selections, highly recommend
Eric was our salesman. He was absolutely wonderful! He was not pushy and helped us find exactly what we were looking for. I cannot recommend him or Ashley enough! Thank you Eric!
We had an exceptional visit at Ashley Furniture-Huntsville, Al. Sean was our salesman. He allowed us to shop without interruption and occasionally circled back to us for any questions we had. Thank you Sean! You did a great job!
Satisfied customer here with my purchase today at Ashley’s. LeGina thank you for your excellent customer service you are the best!!!
Thank you, LeGina
John was very helpful, friendly and professional.
Frank Swoope was great! We had a great experience and would recommend others. Thanks for all your help!
Damen was very helpful. Answered all of our questions and made the process quick and easy.
Legina Burret greeted me soon as I walked and gave me excellent service definitely will be back!
LeGina was very helpful. Found us a great sofa/love seat combo.
LeGina was super helpful, and we found a nice living room set.
LeGina was great. I appreciate her for helping me out today
John l was excellent. He helped me find a matching rug for my dining room set and he went above and behind to make the entire transaction quick and easy. Much appreciated!
LeGina is awesome!!!
Legina was great!! Fabulous experience.
Eric treated me well and worked on a price that was good for me.
Eric was VERY helpful and was able to make the buying process stress free and affordable. Highly recommend Eric to help you!! Will be back 😃 THANK YOU!!!
Legina was fantastic to work with…5-star superstar!
LeGina did an excellent job in helping select furniture.
We are so excited to have our new living room set thanks to Sean he made the experience super quick and easy!
John gave me an excellent deal. He has great customer service skills. Cudos to him and I’m so appreciative. I’m leaving a happy and satisfied customer!!!!!
Great experience,salesman was nice and friendly, love it
LeGina was very nice and helped make our purchase simple and easy. Would highly recommend asking for her when you come into Ashley-Huntsville!
Damen was very helpful. He quoted us the out the door price and when we asked about the price online being a little lower, he was able to get us an even better deal. I would recommend using him as your salesperson when visiting Ashley.
Jonathan Campbell was super informative and helpful. Went through every option we could have asked for. Worked super hard to get as many discounts and deals we could get. Would recommend Jonathon Campbell for anyone shopping at Ashley!
We had a great experience at Ashley’s today! Sean was incredibly knowledgeable, helpful, and patient. We found everything we were looking for and the prices were very reasonable! Thank you!
LeGina helped me get a new couch and loveseat and made the whole process extremely fast and easy.
JONATHAN did an AMAZING JOB IN HELPING ME FIND A PERFECT RECLINER
LeGina was a huge help in finding our new sofa and loveseat.
Great experience with LeGina and Matthew!!! They took great care of us when we purchased a great room table set and lamps
Legina at Ashley furniture was extremely helpful, she took her time to show us everything in the warehouse and what was available for fast delivery.
Everyone that we worked with on our purchase was super helpful and friendly.
Damen Fibranz was very professional and helpful in helping my wife and I purchase our first sofa sectional. Ashley furniture has completely furnished our entire home. We will definitely be back in the future because of Damen and the quality product of Ashley Furniture.
Quick and easy. Found exactly what we were looking for. Excellent customer service from Eric.
Lagina was very responsive , professional and helpful !
Jonathan was a great help answering my questions and getting the couch and love seat I wanted ordered quickly
Angie was absolutely wonderful, helpful, and so kind! Would give her more stars if we could!
Cres was AMAZING!! She was very patient and understanding!!
LeGina she was efficient and straight forward and she told my son he was handsome
Great experience! Highly recommend this store! The low pressure salesman ( Matt) was great, a great experience all around.
Matt was fantasist to deal with! Made our couch shopping super easy and he was very helpful. Definitely recommend dealing with Matt.
Great service from Legina
Matthew Mitchell did an outstanding job helping us with our selections.
Sean was great.
Best price for what I wanted and thanks to Damen helped me out even more.
We received outstanding customer service by LeGina.
I had an exceptional experience with Cres at Ashley Furniture! Her dedication and support throughout the process of finding the perfect couch and loveseat for our home were outstanding. She went above and beyond, considering my back issues to ensure complete satisfaction with the purchase. Cres's expertise and personalized assistance made our furniture shopping truly enjoyable. Highly recommend her service and she is a valued asset to Ashley furniture!
Frank swoope! Go and let him help you out. He was very patient. He went above and beyond to help us find what we wanted.
Wonderful salesman! Damen Fibranz was courteous, polite. Told him what I was looking for and he took me straight to what I wanted.
Sean Clark was very helpful. Friendly. And I am so very pleased with my purchase He made the whole transaction easy!!! Thank you
Great experience with LeGina! Got in and out! I don’t like wasting time. Lol Jamie Montague!
LeGina was very helpful and informative! Thank you!
Eric was very cordial and respectful to my family, and he helped us make a great purchase!
Thanks LeGina for great service!
Y'all go see Frank! Prompt and personable!
Sean was great to work with. He was very knowledgeable and a great salesman and was able to work out a great deal. Was not disappointed at all. When you come to Ashley ask for Sean.
LaGina , new my budget and responded perfectly and gave my wife many options!
LaGina was awesome! She was straight forward and didn’t hide any costs. Super friendly. I feel like she got us an amazing deal!
Sean was very helpful and personable. He didn’t hound us to make a purchase, but helped us and answered all our questions. Thank you, Sean
Angie was so kind! She assisted us with finding the perfect dining table!!
(Translated by Google) leprosy (Original) Legina
Cres answered all my questions and was very helpful and friendly while I picked out my recliner.
We have had very good experiences at Ashley. Purchased our sofa set a couple years ago and now a bedroom suite. Angie took great care of us through decision-making, financing, and finalizing our purchase. If you’re in the market for new furniture, go ask for Angie!
Kyra made the shopping experience awesome. She let me walk around and look at all the different styles. No pressure whatsoever. She's very knowledgeable and able to answer all my questions about the product as well as delivery and set up. The table and chairs looks beautiful and can't wait to get it. If you're looking for furniture be sure and ask for Kyra she's an excellent salesperson.
LeGina Burnett was awesome
Sean has been great today! He walked me through the process and got me a great deal on the furniture! Thanks!
Damen was excellent! Beautiful mattress and bedroom set at a flexible rate out the door with a delivery date all in less than an hour!! Thank you Mr. Fibranz
Cres has been helping me for years furnish my home beautifully! Her customer service and knowledge is top notch!
Sean was awesome! Went above and beyond to help me with the perfect sofa!! Highly recommend going to see him!
LeGina Burnett at Ashley furniture was very helpful, showed us what we were looking for. Wasn’t pushy and gave us time alone to discuss what furniture fit best for us. Positive experience!
Chris did a great job of focusing on what I was looking for. Excellant service with a smile.
Frank was a lot of help and provided excellent service. Would highly recommend him to shine and plan on making more purchases
Frank is the best!
Cres was fantastic and walked me through the whole process quickly while doing everything possible to help me save some money!
Great experience went and was greeted and serviced immediately by Matthew Mitchell. Highly recommend
Matt is awesome!
Angelie was courteous, patient, and insightful about each piece I asked about.
Sean was a great salesperson. He wasn’t pushy at all and helped us with all our questions. He was super helpful!
Damen Fibranz was very professional in helping my mother get her new living room furniture. He explored every option available to help her get her payment where she wanted to be!
LeGina was awesome
LeGina was fantastic! Great laid back shopping experience.
Great experience! Ashely was fantastic-both knowledgeable and very professional.
Matthew Mitchell gave excellent customer service and made great suggestions in helping us decorate our new home! Thank you and we will be back!
LeGina was very helpful when helping me pick out different types of furniture
Cres , the best sells person 100%👍🏼
Sean and Ms. LeGina are the BEST!!! I am very thankful for them.
LeGina Burnett was AMAZING! Great customer service!! Definitely seeing her for all my furniture needs!!
Kyra was so helpful in getting me exactly what I wanted at the right price and delivered so quickly!
Damon did a great job! He wasn't pushy at all. He was very informative and was able to answer all our questions super quickly. The store was very nice, clean, and organized. There was an awesome selection to choose from!
Eric was outstanding!
Matt and Legina were fantastic! Got everything we needed!
Cres was an amazing and super patient selling agent. We will ask for her in the future as we renovate and decorate our living and dinning rooms. Recommend her service 100%
Angie was extremely helpful and got us a fantastic deal!
Angie was exceptional! She gave me wonderful decorating advice as well as guidance for comfortable furniture!
Okay store. Some of the pieces seem too expensive for their quality. Great customer service though. Sean was great.
I would like to thank Legina for all of her help with purchasing my mattresses. She made everything easy for me and was extremely helpful
Damen Fibranz was very helpful and professional in our buying experience! Thank you!
Love Ms. LeGina. Wonderful lady with great customer service.
Legina was a fabulous host! She was great to work with! She found our couch we’re been looking for!
My experience was great. Jonathon was a great help. Got us exactly what we needed!!
Cres was ABSOLUTELY AMAZING!! Greeted me with a friendly smile as soon as I walked in and made sure I was taken care of the whole process. I will be back 😊
Matthew was a pleasure to work with. He was very knowledgeable and answered all our questions. Our purchase was seamless, and we were very satisfied with the service we received!
Legina took good care of us
Legina was very helpful with my purchase and very polite.
LeGina was fantastic, helpful and not pushy. She did a great job!
Johnathan was an awesome help on us buying our new coffee and end tables and our cooling pillows thanks Johnathan!!!
Cres took such great care of us and saved us so much money
Great personal service from LaGina.
Great place! Got a great service and price! Lagina is great!
Angie was great! She worked through all our issues and understood all of our concerns and needs. She was extremely patient and helpful! Couldn’t be more satisfied! Great experience! Highly recommend!
Great store, beautiful furniture selections and amazing staff
LeGina was very professional and an absolute angel. Extremely patient
Legina was my customer service rep. She was very helpful and quick to finish the paperwork.
Great customer service
Damen is excellent! We found the perfect piece of furniture for us. Highly recommend.
LeGina really did a great job showing what was available and satisfying my curosity of options.
John was very helpful and friendly. He made shopping for furniture easy.
Cres Maniego was our Retail Sales Associate, and she was absolutely amazing. She was very kind , friendly and so informative about all of the furniture we inquired about. Cres helped us find the perfect mattress to fit our daily needs. We truly enjoyed our Ashley experience.
I had a great experience at the Huntsville location! Zach was extremely nice!
Angie helped us find our coach, she was very helpful and knowledgeable throughout the whole process! I definitely recommend asking for her when coming to buy!
Great customer service from Damen.. Very friendly!
Eric did a great job showing us exactly what we needed and got us a great deal on what we picked out. No pressure, no hassle, just great work to serve his customers.
Cres is an excellent sales associate. She was very helpful and patient with us. Ask for her when you go to Ashley Furniture in Huntsville, you will not be disappointed.
Damen help me on the floor. He was very attentive! He got me exactly what I wanted at a great price. Make sure you all ask for him when you visit this location! :)
Ms. LeGina was such a blessing today. Sweet, professional, and very patient with our purchase! It was very much appreciated!❤️
John was very helpful with helping us pick out our new table! Thanks again
Jon did an excellent job and was very pleasant and professional!!
Cres I had a wonderful experience with you today. I will be back to purchase my living room furniture ❤️
I recently purchased a coach from Ashley. My sales person was Angie. She literally is the sweetest and nicest sales person I’ve experienced in a long time. She wasn’t pushy at all and help me find a perfect coach for my living room. If you go to Ashley Homestore ask for Angie!!!
Cres provided GREAT customer service.
Ms. LeGina is great.
Ms.LeGina is the best
Jon was great salesman! Great experience!
Legina was excellent!!!
La Gina was great! We will be back
Matthew did a great job and offered amazing service!
John worked very well with us. Gave us space to think about stuff and helped us when we were ready. Very easy to work with.
Kyra was awesome. I was looking for a sofa but I was dreading the usual “pushy salesman” you usually see in furniture stores. However, when Kyra came up it was completely different. She was extremely helpful and didn’t push me or pressure me and I left with a beautiful sofa. Would definitely do business with her again!
Angie was absolutely incredible in helping us find what we were looking for at Ashley. It was our first time to an Ashley furniture store and she was such a warm welcome and helped guide us through the store looking for ways to furnish our new home. She answered all of our questions and was very professional and kind. We will absolutely be back and will be using Angie for all of our future visits!
I was desperately looking for a bed on a short timeframe. I needed a sturdy side rail and an adjustable base I happen to stumble across Ashely store The bed that I needed was there and the staff were most helpful. I have to say customer service like this is rare even in places where you pay much more for an item. Great value, lovely bed and impeccable service! Thank you Kyra for your outstanding customer service I’ll be back again.
Kyra was super helpful and wonderful. A star employee!
Kyra was very helpful and attentive! All of my questions were answered thoroughly and I feel I got a great deal on my sectional couch with an ottoman!
Not very honest salesmanship. I was quoted pricing less than what was on the in store labels with the salesman saying that the price was only good until that evening, leading me to believe they were giving me a special deal. After some investigating, the prices on the Ashley website were the same as what the salesman quoted.
Jonathan and Kres were both great associates. They both gave great details of the products available and were amazing to work with during my time in the store. The only caution I would give to everyone is make sure to negotiate the delivery fees as they tend to be the highest in the area. Overall, great experience and they are willing to negotiate the pricing to suit most budgets. I appreciated everyone's respect and kindness during my visit alone and with my family. I only ask that the higher ups at the store rethink the delivery fee pricing to better match other competitors in the area which is ultimately what brings me to 4 star rating over a 5 star rating overall.
Legina was great!
Eric was great in helping us purchase our dream sectional!
LeGina was very helpful and attentive
Johnathan was my salesman - he didn't care even when we said we're a budget shopper. He showed us everything he could and we could afford. He was professional and courteous. We told him to take care of a new customer and he just wanted to serve us get done before that customer. He was amazing and got us discounted with the help of his manager. The whole store was helpful! Thank you.
LeGina helped us find everything and it was good service!
Thank you jonathon!
Jonathan did a great job.
Cres great service & knowledgeable
LeGina was wonderful and helped us find the perfect dining room table!
Cres (sales) was absolutely awesome with helping and explaining all about the furniture. She is very nice to work with on our choices. She is your go to lady at Ashley Furniture store. My Mom bought the den furniture and recliner for another room. Thanks again Cres!!!
LeGina was great! We needed several pieces quickly & she jumped in & helped us. Wonderful customer service!
Jonathan was absolutely knowable and helpful while making our selections in furniture. Again, thank you Jonathan.
Matthew Mitchell was the best to work with!! Exceptional customer service and vast knowledge of furniture!! Great experience!!!
Cres was very helpful had a great experience
LeGina is fabulous! Always gets me whatever I need.
LeGina was such a great help! Wonderful customer service! Very fast ordering process and she helped us find just what we were looking for!
Frank was very helpful and kind! Would highly recommend coming to see him!!
Eric was really helpful in the buying process!!
Angie was phenomenal. I appreciate her help and will definitely be back to buy from her with future furniture needs.
Legina She is great. Very pleasant personality.
I bought a power recliner in November 2023, It broke down in May, Three months later no resolution or no fix, in addition my couch is junk, the cushions are uneven. I did buy the warranty, what waste of money. They would not let me return or exchange for different product, stuck with junk. DO NOT BUY ASHLEY FURNITURE !!!
Eric and Cres were a great help finding options that fit my oddly shaped room.
Frank Swoope…not a better salesperson in helping me get what I need at the price. A joy to work with to get the sectional I chose.
Frank Swoope was an amazing salesman to work with!! No high pressure which I appreciate!
Great experience! Ms. Legina was more than helpful when I came in to find a new bed. She was very professional and patient when it came to my questions and concerns.
Eric was so helpful and so polite! He listened to what I wanted and showed me pieces that I was looking for. He talked through the dimensions of the pieces I was looking for, which helped me decide if it would fit in our home. 10/10 will be buying furniture through him in the future!
Eric gave us great service! Thank you!
Legina was very helpful in highlighting the product features and explaining the terms along with the delivery procedures. She did all of this with a very warm smile. Highly recommend her when purchasing furniture.
Ordered a purple mattress with adjustable base and was told that we could exchange for two mattresses that make up a king xl with 2 bases for about $400 if we were not satisfied. Sales person continued to emphasize this until store manager provided a quote of over $ 4,000. We had already spent double this on our initial purchase. When Ashley delivered the mattress the 2 installers did not know how to install with our Ashley bed with storage drawers in the end. This was the major reason we chose Ashley for the mattress purchase. One of the installers got mad and during the install ripped the mattress cover while being very unprofessional and rude. Sales person said they would deliver another mattress and a kit to fit the storage bed within 2 days. Ashley customer care sent a new mattress cover only with no solution for the adjustable frame interfering with the drawers. Several other commitments from the sales person were not allowed or honored so here we are with a torn mattress cover and no solution for the drawers. I cannot change the cover due to a lower back issue so we are having to live with an unacceptable solution.’ Store manager was very rude in her approach and now the store has cut-off all communications with us and Customer Care is not helping. Please do not trust this store to value you as a customer! There are much better solutions for your furniture needs all over Huntsville and Madison. Update: Here February 4, 2024, we still have e no resolution to our problem amd the nice lady that was helping us will now not respond to texts or calls. Our mattress was delivered on 8/29/2023 with immediate problems and 6 months later no resolution and another round of broken promises. I am posting this review as one last and desperate attempt to have Ashley Furniture Huntsville Alabama take ownership and fix their failed customer service and inattention to our issues.
LeGina Burnett was AWESOME!!!!
Matthew Mitchell was great
LeGina and Rives were very helpful and nice. They worked with me and helped me find what I was looking for.
LeGina was awesome! Put up with multiple visits before I made a decision. Always kind and smiling. Great experience. Never any pressure to buy!
Cris was great with giving me help on buying a couch!
Cres was an absolute joy to work with. Very knowledgeable about what we were looking for and a great eye for detail!
Matthew Mitchell was great !
LeGina made our day! So thankful for her time and the quality of service! We left not only very happy, but with fabulous new furniture too! We will be back! Thanks LeGina!
Great service! Loved the friendly staff!
The agent was very knowledgeable, showed me what I wanted and explained all of my payment options. Very courteous, great experience. Need something from Ashley, see Jonathan.
Cres was very helpful and attentive! Great service.
Very nice staff she's awesome her name is Cres
She did a great job and very professional!
Eric did a great job assisting us with finding a couch!
Legina was a great help and very friendly....go see her.....now
Erick was a great person and was very helpful when we was trying to find the perfect couch for our new home! He wasn’t pushy and gave us plenty of time to talk about what we wanted. Thanks Erick! Definitely recommend!
Eric was chill and not abrasive at all , i would highly recommend !!
Leigna was AMAZING!!
LaGina was wonderful! She answered all my questions and helped me find exactly what I was looking for!
I am 2.75 years out from my purchase and can honestly say, I wish I could go back and find a different bed. This bed is incredibly poorly made. The rails split while I was changing the sheets,causing the bed to be completely unusable as the rails use the headboard for support. I am an average size person and have treated the furniture gently. It has never been moved. Fortunately, I bought the protection plan, or so I thought. Filing a claim was beyond a hassle that took several days of phone calls. When my claim was resolved, I was issued a $200 store credit. That's it. It was not enough to replace my bed. Thus, I am stuck buying a new bed with a $200 discount or going somewhere else. Please do not shop here.
I am 2.75 years out from my purchase and can honestly say, I wish I could go back and find a different bed. This bed is incredibly poorly made. The rails split while I was changing the sheets. I am an average size person and have treated the furniture gently. It has never been moved. Fortunately, I bought the protection plan, or so I thought. Filing a claim was beyond a hassle that took several days of phone calls. When my claim was resolved, I was issued a $200 store credit. That's it. It was not enough to replace my bed. Thus, I am stuck buying a new bed with a $200 discount or going somewhere else. Please do not shop here.
Kyra is absolutely amazing! She was very helpful and she made sure I was taken care of!
Cres, at the Ashely Furniture Store in Huntsville is amazing! She worked really hard on my behalf to make sure I got the best deal and even gave me good advice when it came down to picking out my furniture. If you attend this location ask for Cres, you won’t be disappointed!!!
Crest was very helpful. Working g with the store manager, she price matched with online prices, helped me find exactly what I came to buy, and did not try to upset me. Crest was very professional AL in appearance ad communication style.
LeGina was awesome!
Damien F. Was a very nice guy and very helpful.. will come back again!
I was looking for a nice little couch to go in my nice new apartment and the young Kyra Jackson help me she very nice and professional
Kyra J. assisted me while in the store and she was very professional and polite. I had a great experience with her while shopping at this Ashley location.
Damen Fibranz was a very polite and not pushy salesperson. If your looking for furniture at Ashley furniture ask for Damen.
Kyra she the best
Kyra was very helpful in helping me find furniture for my first place!!!
Eric was wonderful to work with. He helped me find a great couch at a wonderful price for my new apartment. Cannot wait to get it home!
LeGina was awesome!
Great job, even carried an end table around with to see what it would match!!
Overall great experience with Jonathon at our side showing us everything we asked to look at! He was patient with us as we discussed pros and cons of different items and figured out exactly what we wanted!
Jonathon was a wonderful salesman. Answered all my questions and took time to show different options
Thank you Matt Mitchell for all of your help today. I was pleased to get exactly what I came in for & even more please with the process 💯💯💯
Cres did an amazing job with helping me select my perfect bedroom suite! She was also so patient! 🙂
I came back to Ashley's to get more items for my guest room. Matthew Mitchell was a huge help!! Tiffany also took care of me when I needed it earlier today! Thanks guys!!
Matt was wonderful! Will be back for more furniture for our new house. He was knowledgeable about every product available. Could not have asked for a better experience.
Cres was very helpful and friendly. We really appreciate her experience and knowledge with the different products we inquired about.
It was very good and the sale lady was wonderful in help us. Thank you Hazel for your patient with me.
Damen was incredible to work with! He had so much patience with all my questions and 4 kiddos. We are so excited about our new couch!
Jonathan was much help today as finding a bedroom for our teenager. Thanks
Cres was awesome in helping us with our purchase ! Will definitely come again !
Zach Cantrell was a great help
Great service by Legina. No pressure and great service.
LeGina answered all our questions and helped us make an informed decision for our purchase.
Cris was a big help. She was quick and efficient in helping me pick items for my home. She is so sweet and professional.
Legina was a great sales associate. No pressure and friendly! Would recommend
Legina did a super job with helping us find a couch.
I just moved into my apartment and came today to furnish it. I was instantly greeted by Angeline Anne Palmero. She was very helpful and also was not pushy for me to make a buy. Once I told her what I needed she was very helpful to make sure I found the furniture I needed to complete my new place. I would definitely recommend Ashley furniture to anyone and would love to continue to do future business with this place and work with Angeline due to her outstanding customer service. I can’t wait for my furniture to be delivered.
Zach Cantrell was absolutely amazing! He was new and still was so knowledgeable about everything I was asking!
Awesome experience and really nice furniture. Kids have moved out so we’re looking to spruce it up. Zach was very helpful and professional. Didn’t pressure us and really nice. We’ll definitely be back!
Zach is great at Ashley furniture in Huntsville al
Zach was excellent with helping me find the perfect piece for my house! I will definitely be back!
Zach Cantrell was very helpful.
Zack is an incredible salesman with a super friendly personality. Absolutely loved talking to the guy!
Great service today. Found what I was looking for and saved some money. Was helped by Damien Fibranz. Great guy
I bought a Couch and Loveseat Set from Ashley. Reeves was a good salesman and I bought into Ashley Promise. I bought the set in July and arrived at 0800 on a Saturday. I noticed some damage and was assured by delivery drivers that there was no need to have furniture put back on truck They took pictures and said would have someone from Ashley Cares call on Monday and damage would be fixed promptly My mistake to trust that. Never ever accept any damage item from Ashley with promise it would be fixed. It is almost October and I am still dealing with this issue.BUYER BEWARE.!!!!!!!!!!!!!!
Eric was very helpful, and we appreciate him for all of his help!!
Matt was a great help
Eric did great.
Jon was great!!
Eric Shankles
Eric Shankles provided Great service
Eric was super helpful and informative!
I am delighted to give a five-star review on the fantastic service I received while finding furniture for my new home. LeGina went above and beyond to ensure we found the perfect pieces to fit my space and style. Her expertise and patience made the process smooth and enjoyable. I couldn't be happier with the results, and I highly recommend her services to anyone in need of furniture for their home. Thank you for making my house feel like a home!
LeGina did an awesome job appreciate her!
Cres was very wonderful to us and sold us a sofa sleeper and loveseat. We are very happy with our purchase!
LeGina Burnett helped us today. Great experience, highly recommend!
Matt was great help and assisted us with getting the part we needed. Very friendly and had great customer service skills.
Eric is a wonderful salesman !!!
Matt Mitchell took great care of me today when I went in to find the perfect mattress. 10/10 recommend!
Cres is an awesome professional sales person. She cares about her customers
Eric Shankles was a good and informative salesman
Eric was very friendly and helpful! Highly recommend!!!!!
Great salesman very helpful
Eric Shankles is a great salesman! He really know the merchandise!
Good selections and courteous knowable sales personnel . Eric Shankles was great.
Eric Shankles is awesome
Jonathon was amazing! Helped us pick the perfect bedroom collection.
Cres was so helpful and kind she answered all our questions and was able to get everything we wanted and more Thanks Cres for everything and all your help
Cres was very sweet and helpful from beginning to end making our experience wonderful. The store manager was also very helpful. My husband and I highly recommend Ashley Furniture Huntsville.
Crew was awesome!
Cres was so helpful with me furnishing my new apartment. She helped me with all of my needs due to my severely injured back and found me everything I needed. One of the nicest salespeople I've ever met. I will definitely me shopping here again thanks to her.
Cres was extremely cooperative and helpful in picking out a mattress.
Jonathan was very helpful with helping us find what we needed at a great price!
Jonathon was super helpful and patient!
Cres was wonderful and lovely. Can’t wait to get our couch.
LeGina was 5 STARS!
Damon was very friendly and patient with us. Thanks for all your help.
Cres was quick, knowledgeable and wonderful with assisting me with my new purchase and even let me know about the available discounts they had at the store
Johnathan was very professional and helpful with our purchase today. Everything was smooth and seamless. We will definitely return for any future furniture needs.
Cres. is absolutely wonderful and she did a great customer service!!
LaGina was such a great help and was very prompt assisting me with my purchase!
Leinart Burnett was a great assistant
Legina was great! Her knowledge and help made our purchasing experience much easier!
Angie,was great. I would request her anytime.
Jonathan was very courteous and efficient
Damon was awesome!! Can’t wait for my furniture to arrive!
Frank was an awesome salesperson. We love shopping at Ashley and always look forward to Frank assisting us.
Easy peazy!
Jonathon very helpful knowledgeable and not pushy. Great shopping experience
Jonathon was a very knowledgeable and accommodating salesperson. We will definitely request his assistance when we shop here again.
I have never enjoyed furniture shopping, but today I had the best experience because of Mr. Frank Swoope. He deserves an award for his outstanding and professional leadership at Ashley Homestore in Huntsville, AL. He was most helpful and knew exactly what I wanted. He was absolutely wonderful!!
Angelie Palmero, did an awesome job! Great customer service.
We had a great shopping experience @ Ashley Furniture in Huntsville, AL! Our salesman Matthew Mitchell did an outstanding job helping us get the living room suit we wanted! Very happy! :)
LeGina helped us find a the perfect couch for a cheap price!
Legina was wonderful she was a great help! We will be back
Cres was very helpful and prompt with her service. Great experience. Will recommend to others.
Eric Shankles did an excellent job, listened to our needs and sent us away with our new recliner.
Cres was very helpful and friendly. An amazing experience with her knowledge
Matthew was awesome!
Service Rep Le Ginna Burnett was very personable and professional. She made my purchase experience pleasant not stressed.
Jonathan helped us out so much. I absolutely love my new desk
LeGina Burnett gave great customer service and was very friendly and professional.
Angelie was great and super helpful!
ANGELIE was our salesperson! She was AMAZING!!! So professional, knowledgeable, kind, smart, and patient. She answered ALL our questions, and then recommended exactly what type, style, and functionality, that we need for the furniture that would fit our home and lifestyle to a T. She set up our delivery date as well. I highly recommend if you are in the market for new furniture go see Angelie at Ashley furniture.
When we walked in we were greeted by Miss LeGina Burnett. She was as great! She helped us find exactly what we wanted and was super friendly. 10/10 recommend her helping you!
Matthew Mitchell we very nice and great deals
Worked with Jonathan here at the Huntsville store and he was wonderful. Definitely recommend him for your shopping needs.
Legina was amazing at helping me find new furniture for my apartment!
Legions was most helpful.
Matt Mitchell is the man!! Stop by for great deals and even better customer service!
LeGina was top notch, very professional and helpful. Would highly recommend her if you are planning on coming to Ashley Furniture!
LeGina was so helpful at Ashley! I would text her with questions and she would respond appropriately! She definitely wanted to be a part of our furniture purchase process, which I do appreciate!
Kyra Jackson was very helpful, knowledgeable, and had a great attitude
LeGina is the most helpful person in the whole entire region, she is like the Alabama football of Ashley Furniture Stores. She’s been excellent and do not be afraid of asking for LeGina when you walk foot into this store!
Mrs. LeGina was the nicest and most helpful sales lady we have ever encountered. We left Rooms-2-Go because no one even acknowledged us. Very appreciative of her help picking out our bedroom set. Thank you for the best costumer service LeGina!
Angie was very helpful and friendly. We told her what we liked and what was needed and she was able to help us find something we both liked. We'll definitely be back in the future.
I will definitely recommend shopping at Ashley. I was very indecisive and Damon was very patient. I left and came back and he still had a smile on his face. Great customer service.
LaGina was amazing! Super helpful and informative to help us get the best suit that would fit our needs!
Eric did an amazing job with helping us stay within our budget on a nice bedroom set.
Eric helped us so well today!
Very helpful
LeGina is awesome! Great knowledge and communication throughout the buying process.
Kyra Jackson was wonderful and helped us find just what I was looking for today. Thank you!
Legina was the BEST!!!!
Matt was great!
The sales associate Cres was a pleasant site. She was kind and knowledgeable. She assisted me in every way.
Eric is very patient and friendly. He made sure I was satisfied 😌
Jonathon was a pleasure to work with and very helpful 😊
Eric Shankles was a great help
Damen was incredibly helpful as we shopped for a new sectional, ottoman, and chair. He was really friendly and patient and also worked with us on financing options until we landed on the best option. Thanks Damen!
I looked online beforehand and found exactly what I am looking for as soon as I walked in. Jonathan did a great job!
Thank you Angie for your great service!
Matthew Mitchell set us up with a house full of furniture! He listened to what we wanted, showed us lots of options and was very knowledgeable about what was available and what we could do. Highly recommend. Thanks Matthew!
Wow! If you need excellent attentive service, come to Ashley Home Furnishings in Huntsville, AL.
Matt Mitchell made our experience quick and easy. He was very knowledgeable about his products and the store. We are thankful for his help!
Kyra Jackson, Sales Associate, helped my fiancé and I find our dining room table set for our home. She was very helpful and knew what she was doing. I would recommend her to anyone!
Amazing customer service, I would absolutely recommend Cres as a retail sales associate.
Matthew was amazing. Chose him to win
LeGina was very helpful and friendly service! Found exactly what I was looking for.
Matt made this a great experience. I didn’t feel pressured or pushed to purchase in any way, but got great guidance. He listened to what I was saying and helped me find the perfect furniture for my needs, space, and budget. Highly recommend visiting him!
LeGina was wonderful to work with.
Service was fast, friendly and thorough, thanks to Eric!
Kyra was super helpful throughout the shopping process and gave us all the answers we were looking for.
Eric was super helpful and professional
Damien Fibranz was as professional and helpful as one could hope for.
Eric was fantastic with helping us pick out our bedroom suit. Very informative with excellent customer service!
Eric was great!
Legina was helpful and efficient. She helped us a good deal.
LeGina, was great she was very helpful courteous and treated us like family.
Eric did a great job of giving me time to browse around while checking in on me to see if I had any questions. He then quickly and accurately checked me out for my purchases. 5 stars!
Cres she was Amazing, Amazing and patient person. She helped me find the perfect furniture for my new remodel home
LeGina was polite, professional, quick and easy!
Damen was fantastic, professional , informative and helpful.
I had a great experience with our visit today. Matt was so helpful and helped us to pick out the perfect mattress and frame. We are so excited to receive our purple mattress. I will be sleeping like never before.
Ms Legina Burnett was outstanding in service. She’s a hard worker and even better person.
LaGina Burnett was amazing today. She help us find our perfect couch.
Bought a table, chairs and bench for the sunroom. Great job, Eric. Thanks!
LeGina was great.
LeGina Burnett was awesome. She made sure we didn’t leave the store without everything we wanted and satisfied.
Eric was an absolute pleasure. He was extremely knowledgeable regarding brands, sales, and different options that would meet our needs. I would recommend this particular store anytime your looking for great furniture and a great salesman!
Damen was very helpful. Knowledge
Cres was very helpful with purchasing furniture!
Cres helped me out today. She was very friendly and very helpful. I recommend her 200%
Awesome experience. Great value.
Very knowledgeable patient and kind. Enjoyed our time/ purchase 😀
Eric was Great, very helpful and not trying to force any sale just here to help.
Eric was very helpful
Kyra
Kyra was very helpful without being pushy. Great experience
LeGina is the best!
Matt was a wonderful help. Knowledgeable about the products. Will recommended him to our friend and family.
Cres was AMAZING! She made the buying process totally stress free! She was knowledgeable of all the pieces and didn’t hover. We get all of our furniture from Ashley, and Cres has been our girl every time!
Had a great experience! Rives was extremely helpful!
LeGina was very helpful and got me in and out of the store very quickly.
LeGina was an excellent salesman. No pressure, very polite and open. Will be back to work with her on all other purchases.
Legina was very kind and helpful!
LeGina was awesome with helping pick something that I loved!
From the time I came in there to my delivery, I’m happy to say my experience was a very pleasant one. Rives (with the beautiful hair) was very helpful and got me the best deal I could get. Then I lucked out with the delivery team as they were awesome as well. I’ll definitely be back in the future. I’d also like to mention that it smelled really good in there too!
Damian F. was super helpful in taking in what I wanted in a sofa and the need to have it right away. Great comfortable loveseat & recliner set! Super happy with his attention to my requests and matching it with a great product, as well Dean came out and loaded my car with end tables I was able to drive home with today! They were a joy to work with & I’ll be back for our apartment needs
Reeves is the best! He worked super hard and got a great deal for us
LeGina Burnett made us a great deal on our bar stools. Everyone should go to her at Ashley for great customer service!!
Legina was very helpful and kind throughout the whole process. Would highly recommend going!
Legina was the bomb!!!!!!!!
Best experience ever!! Matthew Mitchell was spectacular!! He listened to all of our wants and answered all of our questions. I am completely satisfied and over the moon with our purchase, and he is definitely the reason for that! Will without a doubt be back again.
Best experience. Matthew Mitchell made buying a couch a quick and stress free experience.
Had a great experience at Ashley with the help of LeGina!
A huge selection of furniture and a friendly staff.
Damen was super knowledgeable and helpful, would definitely go back to him!
Eric was fantastic! The whole shopping trip was easy and quick! He went above and beyond! Great job.
Tiffany was very patient and helpful in checking the best discount we could get for 2 bedroom sets and mattresses. She took her time and negotiated with the regional supervisor to help us get the best price. Her demeanor and professionalism was top grade and we felt satisfied with the price she was able to get for us. I highly recommend this store if you want to have staff that really care about the customer.
Cres is such a very nice saleswoman. She took care of us and answered all our questions. Our satisfaction was her top priority and we felt very well taken care of! It was a pleasure shopping for the perfect 2 bedroom furniture and mattres with her guidance. Highly recommend this store because of the fantastic customer service and stylish furniture.
Damen was great…very patient
Eric was very helpful.
Matthew did a fantastic job assisting me in finding my couch and side table. Thank you!
Mathew was so knowledgeable of the products, so very kind and respectful. The furniture we bought is great quality and beautiful. Would highly recommend Ashley Furniture to friends and family. Thanks again.
Ms. LeGina was AWESOME! Thank you.
Our sales person, Kyra Jackson, was amazing. She was so patient with my sister and I as we shopped to furnish my son's apartment. Go see Kyra if you want to experience an outstanding customer service.
LeGina was so friendly, knowledgeable and helpful!
Matt Mitchell was a great sellezmen 10 out of 10
Lagina is great
LeGina was great. Very knowledgeable and made our purchase quick and easy…thanks!
Had a great experience with Rives at the Huntsville location. The store itself had some great selections and fair prices. Rives was knowledgeable, very helpful, patient, and made sure that I was able to get exactly what I wanted. I look forward to my new furniture and will be sure to go back for future business with him at Ashley furniture. Thank you Rives!
Frank Swoope gave me fantastic choices that fit by budget. Super smart and very professional and a great salesman. We will be back. Thanks Frank
Dealing with Matt Mitchell on our recent furniture purchase was such a pleasure. We will definitely be back to get more items from Matt. His honesty and transparency are second to none and is the main reason I'll be back to Ashley!!
Legina was amazing! Just the right amount of attention, but gave us our space. We're so happy with our furniture!
Had a wonderful experience with Matt at the Huntsville location!
LeGina was great!
Damen was super helpful and helped us pick out and get a good deal on a new couch.
Had a great experience purchasing new master bedroom furniture with damen fibranz he was very professional and quick with the process !
Some great furniture. Salesperson was really helpful. Finance associate may have been ready to go home. We didn't know the amount for each item and opted to walk away without anything. May have bought some of what we picked out if the numbers seemed more straightforward.
LeGina is helpful and friendly!
Eric was a great help, very patient while we sat on almost couch in the store.
Matthew Mitchell was great to work with. very helpful
LeGina greeted me at the door and was very helpful and knowledgeable. I appreciate her taking the time with me.
LeGina, was very helpful and very knowledgeable about sales
Eric did a wonderful job assisting us with our purchase.
Legina was awesome!!! Very professional and helpful. She has excellent customer service skills as well as a pleasant attitude! Loved working with her!!
Kyra was helpful and informative without being pushy.
Legina was awesome as always! She helped us get our couch a few months ago, and now she has helped my husband and I get a new bedroom suit and mattress! She is so helpful in helping us make a decision and answering all of our questions!
Damen was very helpful, answered all of our questions, and led us to the perfect couch and barstool.
Le Gina was so helpful!
Eric did a excellent job.
Great service by Damen!
Eric was awesome and very helpful when selecting furniture.
Came in looking for bedroom furniture. LeGina was very helpful in helping.
Mat, really great customer service 👍🏾
LeGina was great! She got us a good deal on our dinning set!
Cres Very good service thanks
Matthew Mitchell was very helpful and nice.
LeGina was a pleasure to work with! She helped my husband and I choose a bookcase and desk. Her expertise and recommendations were spot on!
Eric gave us a great bargain on four separate pieces of furniture. Very nice salesman!! Will be back again.
We have had an exceptional experience today. We got the biggest “bang for our buck” and our sales person, LeGina Burnett, was phenomenal!
LeGine was customer service
LeGina was super helpful excellent customer service
LeGina is the BEST of the BEST
We were greeted upon entrance by Angie. She was great to work with. She pointed out where to find bedroom sets and allowed us to browse freely and made herself available if we had questions. She was the best, patient and very helpful. Upon settling upon bedroom sets, she worked with us to get a good deal for us on 2 bedroom sets. I highly recommend Angie.
I bought furniture and two pieces are damaged. I called immediately to tell them. Someone said they’d call in three days. A week later no call back. I called the store and of course they are of no help. The girl told me I would have to call back. She couldn’t help me. I will never buy furniture again fyom then. Customer service is awful.
LaGina was great!! She really worked on getting info on what we wanted!
Eric was very helpful.
LeGina was great! Helped me find exactly what I wanted! Unfortunately, we had issues with delivery last year and. the cushions haven't held up very well and it's only been a year.
Michael was awesome. We came in knowing exactly what we wanted, and he gave us a fair quote quickly and got us out the door in record time!
Kyra Jackson was awesome!
LeGina Burnett was great!!!
Legina was legit
We loved working with Angelie! She was so patient and knowledgable! She helped us find the perfect couch and recliner.
Legina was very helpful as she explained each item in detail. I appreciate when you have someone who is genuinely concern and wants you to purchase what you really want without pressure.
Legina was awesome!! She gave different options and showed us different color options as well! She was patient not pushy at all!
Lagina was excellent!!
Damien was nice and helpful.
Excellent customer service. Above and beyond! Thank you, LeGina, for all your help!
Huge thanks to Eric for going above and beyond to help us pick out our new bedroom furniture!
Eric was very attentive and able to answer all of our questions. He didn't hover while we were looking around and didn't make us feel pressured like some do when you're shopping for furniture. He explained the pricing and was very easy to work with!
Great customer service and very satisfied with my purchases. Thanks LeGina Burnett.
Legina was awesome in helping me find just exactly what I wanted
Michael was very professional and knowledgeable. Not pushy, and answered all of our questions, very efficient. We were in and out of the store within one hour! Thank you Michael for all you’re help!
LeGina is the best! Always very friendly & helpful. Even stayed late to make sure we were taken care of🤍
Work with Eric. He was very helpful
Very friendly atmosphere and staff. LeGina Burnett is an awesome sales-woman She assisted us with top notch kindness and service. Very knowledgeable of the products and eager to help. We love you got to share this experience with us. We will be back to get that bed!
Kyra helped us out both days we went in to look and purchase our sofa set. She was wonderful, friendly and very helpful!
Great service! Damien was super helpful
Ashley in Huntsville even helped me when they didn’t have what I needed in stock and let me know cullman did. Great Customer Service
Ms. Cres did an excellent job helping us find our new couch and explaining all of our options for financing and protection plans.
Great customer service today!
Eric was extremely helpful and knowledgeable during our trip to the Huntsville Ashley store! Tiffany was equally as kind and helpful! I would highly recommend going to see them for your furniture needs! Five Star service!
Cres is very friendly and we received very good service. We had a good experience with Ashley store
Mike was great. The whole process was easy but pricing was confusing. It didn’t match what was posted on the signs.
It was the worst experience I've ever had with "trying" to purchase furniture. Waited weeks upon weeks just to be able to schedule a delivery. However, that never happened because the order was put on hold about 3 times due to being charged multiple times for same order, which caused a decline on credit card. That meant yet again another hold on order. After the third time order was put on hold I canceled and went with another company which was able to deliver within 3 days. The customer service is insane. You get pushed around to different people who don't know anything about the order or the history of previous conversations. Got disconnected several times after being on the phone for 40 plus minutes just to have to start the process over again. No regards to the frustration on my end or the wait or mishaps that took place on their end. I can absolutely say that I will never purchase here nor recommend them to anyone. Very disappointing the way thus company runs and handles their "customers"! Can't add photos as there is no furniture to show...
Angie helped us with a couple of sets today. She was kind and not pushy. She explained lots of details about how pricing worked and was very knowledgeable in the specifics of the materials used in the items. Will definitely get her help in the future.
Solid work from Damon got me the perfect furniture set. Good charisma and very professional!
Legina was amazing very friendly very knowledgeable Great customer service
Eric was great ! Very kind and helpful!
LeGina
Eric was great in helping us pick out a loveseat. He was patient and informational. 5/5 recommend !!
Fine job.
Great day getting my furniture at Ashley with the help of LeGina. Thanks and I'll be back.
Michael was the best at the Huntsville Ashley Furniture Store! We were in and out with a brand new queen size bed within an hour!
Miss LeGina made my exchange quick and easy. Thank you again!!
Wonderful people willing to meet your needs! Cres was a doll to work with on the transactions. Hayden helped with interiors too! Kathryn
Cres is awesome! She had lots of patience and wanted to make sure I was happy with my purchase. Thank you!
Cres is very sociable and helpful! She makes sure you are satisfied and will help you with all the questions you have. Very sweet!
Great service! Frank was very helpful!
Frank was awesome and helpful. He was so understanding of our issues and find the right mattress for us newly weds. Thank you!
Love this store!
Great customer service, friendly and honest.
Wonderful experience! Super sweet
Micheal Broadway was awesome and kind. Showed us everything we asked didn’t hassle us on any items in the store. Would do business with him again.
Damon helped me get a great price and knew all the answers to my questions! Great experience!
Hello potential furniture buyers. I normally dont like to leave negative feedback about companies that I used to trust but here we go. I've purchased Ashley furniture during my entire marriage and moved to Huntsville ready to furnish the entire house. We were talking price with a nice girl there and another lady named Tina stepped in claiming to be the store manager. I asked to have a product thrown in to close the deal sort of jokingly and Tina like totally flipped a switch. I have never been so shocked by someone's behavior in all my life. It got to the point with her tantrum that my wife was literally scared to be there even with me trying to apologize the entire tantrum. I would think a store manager would be able to control their emotions better than my 5 year old. Bought all of my furniture at Rooms To Go. (Best... decision... ever!)
We’ve had good luck with the Ashley store on Memorial Parkway in Huntsville. Several visits before finally selecting what we wanted and each time we went in the staff was friendly but not too clingy. Rives helped up get our purchase completed for a great price and the furniture is everything we wanted - it was packaged beautifully with no damage and was easy for us to assemble. A great experience!
LeGina did a great job working with us on a new power recliner loveseat. She took her time, showed us options, and got us a great price.
Great experience!! Frank S at Huntsville, AL location was amazing!!
The interface and care Angie H showed in helping me through a mattress purchase was outstanding. I would rather deal with them than purchase from manufacturers website.
Our salesperson LeGina was awesome. We even left the store then decided to add another piece to our purchase. She just added it to the original purchase and delivery.
LeGina and Kyra were amazing!!! So fun and made our shopping experience so great!!! Very, very helpful!!!
Micheal was great. He greeted us as we walked in, answered a few questions, and steered us to a few options of what we were looking for. Then let us be. He wasn’t pushy, yet was there whenever I needed him. Overall, every time we come to Ashley’s we have a great experience and leave with exactly what we were looking for.
LeGina Burnett did a great job showing us the mattresses and explaining the difference between all we viewed.
Eric provided well informed, absolutely no pressure, very friendly and helpful service. Outstanding job!
Mr. Eric went above and beyond to make sure we were satisfied with our purchase!
LeGina, This was a great experience with a helpful, knowledgeable and personable person!!
Cres was absolutely wonderful. Great knowledge of the product; extremely friendly; answered all my questions! Wonderful experience!!
They can tell you anything you need to know! Great service, knowledge, and patience.
Great experience with our salesmen Damien
LeGina was amazing!!
Great customer service from Legina
This was a great experience Matthew Mitchell took his time with us and walked us through each piece of furniture and worked to get us the best deal.
Rives was amazing!! So knowledgeable, great customer service, was great with my kids and super down to earth!
Great staff and good deals.
LeGina provided a great experience. She located the item that I was looking for. Great customer service all around.
Great service
Ms. Legina help us all through our purchase, a living room set, bed frame and mattress, dining table and chairs, rugs and she got us huge discounts, very friendly and professional. I will come back to the store and ask for her assistance and also provide her name to all of my friends.
Legina is amazing, she was so patient and helped us find the perfect chair! Answered all our questions and offered help to try yo get it delivered sooner if we checked in with her.
Bre was super patient, helpful, and very easy going. It was a pleasure having her as our sales person!
Matthew Mitchell was awesome! Super nice and helpful!
Miss Legina was amazing .. We had a great shopping experience 😊
Legina gave us great customer service friendly and professional
Great service!!
Just purchased bedroom furniture for our move and Matthew Mitchell was a great help. If you need new furniture go see him!
LeGina was super helpful and not pushy. I was able to get my daughter her first little dining set.
Legina is an outstanding salesperson! Her passion and experience really helped us make the right choice!
Legina is awesome. She has great customer service and personality.
Their in house products are all poorly made, fiber board garbage. Make sure to stick to brand names when buying from here, they do not stand behind their own products and will give you the run-around on fixing any issues, even though it’s written into their contracts that they will. I have never seen worse customer service from a business, and will continue to tell everyone and anyone that will listen to avoid Ashley Furniture like the plague.
The store is really good, it has everything you need for your home. Cres was really helpful, she attended every question we had, and really patient.
Matthew Mitchell was a great help! My wife and I stopped by to make our first new furniture purchase as a married couple and it couldn’t have gone smoother. Thanks Matt!!!!
LaGina Burnett was awesome!!! I had a really nice and calming experience!!! Go see her! She’s great
Purchased a chair from them earlier this month, was delivered this past Wednesday and the chair already has a broken reclining mechanism. The quality of their products has gotten worse and worse over time, but I would expect a recliner to last longer than 4 days…
Leinart was so helpful!! Thank you
LeGina Burnett she was very professional at Asley‘s furniture
Bre was so nice helpful friendly and great. Will definitely be back and want her help again!!
LeGina Burnett was great
Our experience today at Ashley was great! We were helped by a woman named LeGina who was extremely helpful and kind. We will definitely be back!
LeGina was so helpful and gave us time to pick out what worked for us!
Legina and Matt were very helpful and worked with me on a fair deal
Bre made my experience so easy. She didn’t rush me in my decisions and she made sure to give me the best price possible. I am very happy with my shopping experience with Bre!!
Bre was a huge a help with my furniture shopping experience, she had a wonderful attitude as well.
Kind, not pushy, and very helpful! Decent prices too!
Matthew was very informative and helped with finding our perfect couch, highly recommend
Great service by Matthew Mitchell!! Best couch buying experience ever! Can't wait to get it delivered!😊 highly recommend.
Excellent service by Angie. Delivered on time with fast, professional set up. Highly recommend
Eric was very knowledgeable and patient with us! Will definitely ask for him again :)
Eric was a very friendly worker, who was helping in any way to make sure we got what we needed. Knowledgeable and keen.
Ricky was an excellent
Very happy with my purchase. Michael was very helpful.
Michael was very helpful, highly recommend.
Legina was so helpful and patient helping me find the perfect sofa! Showed me multiple options and was patient with me when I didn’t like some. I would highly recommend seeing her to help with your next purchase!❤️
LeGina was extremely helpful in finding the right furniture for my apartment
Michael was very friendly and professional from the time my fiancé and I walked through the door. He is extremely knowledgeable of the products and cares about what best fits your needs opposed to just trying to make a sale.
Hello! It's Bre at Ashley Homestore where we are ALWAYS having a great day! Whenever your ready come on over and see me for a stress free furniture experience!
Matt is the absolute best 👍🏻👍🏻👍🏻
Matt was a wonderful salesman! I really appreciate all of his help!
Tina was very helpful and knowledgeable about the living room set I purchased made the entire buying experience super easy!
Eric was great! Product was great. So we bought....
Ricky Jenkins in the Huntsville Ashley Furniture store was very friendly, helpful, patient, and accommodating.
Very comfortable shopping.
Ricky was awesome. If y’all need anything I highly recommend coming in and talking to him. He got me set up and in and out in less than 1 hour
Don’t order online! Go see Eric at the store!!
2nd purchase with LeGina! I came looking for her! Great service as always. When I need anything I contact her!
Matthew was very friendly and patient! He was great to work with while we were deciding on our new loveseat!
Legina was great! She had excellent customer service and she was very helpful and knowledgeable. She welcomed us as soon as we walked into Ashley’s!
Very nice selection of furniture. Was greater as soon as I walked in the door and found what I was looking for and completed the purchase in less than 15 minutes. Will buy here again.
We came to shop at the store and dropped $5500 on furniture only because Cres walked around the store with us for 2 hours . She checked the stock of each item . Made sure we got the best value, that all pieces coordinated perfectly. We are customers for life!
Legina was wonderful helping
LeGina awesome salesperson. She was totally good and very helpful.
Bre was great to work with! She was patient and knowledgeable about what we were looking for. Highly recommend Bre!
Worked with LaGina on several houses. She is the best! Highly recommend!
Ashley Homestore is a great store to come check out any furniture you want in your house. I had a great person in LeGina who help me what I was looking for. I really appreciate it her help. Come to the Huntsville Ashley Homestore to look for any furniture you want, they got great stuff.
Ms. Legina was extremely helpful and managed to help my family secure great furniture for our new home!!! It’s people like Legina that make shopping g with Ashley a great experience
Legina, was awesome!!! She did everything she could to get our furniture!!
Bre was so friendly and helpful. She got us a great deal quickly!
LeGina was GREAT! She was very helpful and patient throughout our whole buying process. She never tried to pressure us into buying something we didn't want. We'll definitely be back again for more furniture.
Lagina is amazing!!!! We were in and out of Ashley furniture 2 times in one day! She was so helpful, knowledgable, and personable! I recommend her to anyone!
Really nice store, everything is comfortable and quality. No pressure salesmanship by Legina who took the time helped my sister sort thru every option available. She was patient, attentive, creative and TOO funny. She's now our personal consultant; very thankful for her assistance.
Legina is so helpful! I'll be back!
I came in with a need for a new bedroom set. Upon my entrance Angie met me with a smile and assisted me with everything I needed. She was so patient with me and my indecisiveness. She ran prices for multiple sets without attitude and with a smile. We ended up with exactly I wanted and I am so thankful for a great employee to help. Angie truly made this experience so easy! Thank you!
Matt was excellent!
Sure appreciate having someone greet us, ask if they can help us find something, then give plenty of space for us to browse and talk openly, but be in the vicinity when we did have questions. Was sure we’d need to come back as it was closing time, but Ricky stayed extra. Prices are better than most (not all), but the quality seems quite good for the price. Show room is very nice, and ideally delivery will be great (though it’s pricey). Good experience.
Bre James was super helpful and easy to work with!
(Translated by Google) leprosy (Original) Legina
LeGina did an amazing job helping with my purchase! Will definitely be back again!
Cres thank you for helping us get what we were looking for!
My experience at Ashley Furniture was a pleasant experience. The sales associate Ms. LeGina and the store manager Ms. Tina were very nice and professional.
Bre was knowledgeable and patient. Thank you Bre!
Lagina was quick quick quick. Thankyou!
Cres was amazing helping our daughter find a bed set. She was very nice and polite.
Angie is the Best salesperson. Great service. I will recommend all my family and friends
10/10 would recommend Bre!! She went above and beyond for our family!!
LeGina was a wonderful help when finding a new couch! Excellent service!
My fiance and I walked in to look at a couch and recliner we saw online from here. The moment we entered Eric said hi to us and asked what he could do to help us. We told him and he showed us the recliner for the brand we saw online, but we did not like it. Eric then showed us the same price range we wanted for a couch and recliner that was 10000% better than the original brand we wanted. We bought both and got delivered in three days. Delivery guys were awesome and made sure I was happy with how it looked before they left. Seriously amazing place and people.
Awesome service and answered all of my questions! Was able to complete the transaction professionally and quickly.
Ricky was great helping me find the right dining table and chairs!
Thanks Ricky for helping us, such great customer service!
LeGina helped me quite a bit and was very personable. Definitely brought a good vibe to the store and was very helpful
Matthew is super knowledgeable and accommodating! Definitely recommend
Matt Mitchell was very informative and kind. We will definitely come back.
Bre was exceptional!
Eric did a wonderful job talking through every aspect we asked about and stayed late to make sure we were able to get this purchase done for the holiday! Muy excellent!!
Great working with Cres to find furniture for a new home
Legina was very polite and patient with me. She did an excellent job helping me find the mattress I needed! Highly recommend!
Eric did a wonderful job helping me today pick a dresser! He was thorough and had a smile the entire time. He seems very reputable and pleasure to work with. I would consider this particular Ashley again if Eric can be out service member. Thank you Eric for everything and your kindness!
Jonathon Campbell was absolutely Amazing!! Very knowledgeable, patient and professional, a pleasure to work with.
Bre ,was amazing.
Excellent Excellent great service and very informative would recommend to anyone thank you Michael Broadway
Michael Broadway was the best he took his time and showed us everything very quick also
LeGina was wonderful, helpful. And full of energy.
Bre was very nice and got us in and out rather quickly. They were busy but we weren't rushed at all.
Bee was very helpful! Thank you!
Legina was super helpful and so kind!
Legina was great, helped me find the perfect couch!
My visit was so smooth and such a pleasure. Michael helped my family instantly when we arrived, escorted us around to every item in the sleepersofa area and was so patient and informative. We are so excited on our new purchase and appreciate the kindness and professionalism we experienced. Top notch customer service. Thanks Michael!!
Regina gave us a fantastic experience. So friendly and super helpful.
Legina did a great job with the sale. Everything went very smooth and efficiently. Edit: I feel mislead. The financing they use opened up a credit card for me, which I did not want or need. Now it's on my credit report.
Matt was super great as a salesman! Very helpful and kind as well. We bought two bedroom suits with mattresses. Also a full length mirror and a pair of lamps.
Ricky did a great job. Found what we were looking for!
Just had an incredible experience with Angie! Courteous, attentive and knowledgeable, she made buying bedroom furniture a breeze! Highly recommended!
Ms. Legions was friendly and extremely helpful. If you ever come to Ashley’s furniture ask for her because she will definitely get you taken care of!!!
Excellent service. The staff showed me exactly what I was looking for and made the process a lot easier. Thank you Frank again for the couch.
Eric provided great customer service; he was attentive and knowledgeable. The purchase was easy and flawless.
Mike Broadway was a pleasure to do business with. A++
Great service Legina was of great help
Damon gave us the space, but was also there when we needed him!
Legina took good care of us and helped us pick out the perfect chairs for our new table.
Legina was very friendly and super helpful! Definitely recommend for your furniture needs!
Angelie was great! She helped me pick out my first mattress and was very professional and insightful. I would ask for her again!
Legina was great helping us choose out a couch. The checkout process was quick and easy.
Legina was wonderful! She helped us pick out the couch we’ve been looking all over for and made the purchase process so easy!
Angie was very delightful and knowledgeable of helping with the selection of furniture.
Mrs. LeGina was very nice and friendly she helped me by allowing me walk around the store just stared looking first and then when I found the desk I like she took good care me and everything ran smooth.
Bre was great!
Bre was able to think outside the box with me & helped me find exactly the look I wanted.
Bre is amazing to work with!
We love Ashley’s in Huntsville! The staff is phenomenal, and Matt and James are so professional! They helped us so much in narrowing down the exact mattress that fit our need at a price that fit our budget. We have been shopping with James for well over a decade! We have officially replaced all our furniture in our home with Ashley furniture! The quality of our furniture is great and we have had no issues at all! Thank you Ashley in Huntsville for making it a pleasure to do business together! Donna S.
Great experience. Legina was great to work with.
Big thanks to Legina.
Ask for Angelie, she's knowledgeable and curious. I had a great experience with her and was able to pick a great couch.
Legina she was very professional and knowledgeable about everything very kind. Great help
Thanks for your help and expertise Legina!!
Was extremely helpful and very nice during the process
Very easy to work with. Gave you time to look without bothering too much. Bre was my sales representative. Recommend.
Bre at your Huntsville Location is AMAZING!! I got to make my first BIG GIRL purchase & she helped me all the way thru!!
Ricky did a great job, helped me figure out what I want and I what I needed, go to him if you need anything!!!
Damen helped me get set up with some furniture for my new apartment. He was a pleasure to work with and even remembered me from the previous day!
Rickie is great! Easy to work with and helped us navigate getting new furniture between selling and buying a new house.
Damen was very helpful!
The assistant Matt was awesome!!!!
Bre Was very helpful and knowledgeable. Her salesmanship and personality motivated me to go from getting a bed to funishimg 4 rooms, Kudos.
Bre was absolutely amazing wonderful and very patient
Angie took time with us and was so polite. She was extremely easy to work with and very informative. Very pleasant experience!
Michael was very supportive and the store atmosphere was really good!
Eric was extremely helpful and made my purchase enjoyable will definitely be back!
Wonderful experience. Eric was super helpful and very knowledgeable about the furniture and pricing. He made sure we left the store happy! I will definitely update once everything is delivered 😊
Eric was great and made the process smooth and easy.
Legina was the best!
Legina was amazing! Super helpful.
Lugine was awsome!
Bre did a great job and was so helpful:)
Bre was great
Eric was the biggest help in making sure we found the perfect piece of furniture for our home!
Eric was fabulous and helped us find the most perfect piece of furniture! Super helpful & knowledgable in what he does!
Damen was super helpful and was a great salesman! He did not hover over us while we were trying to look around and was not pressuring or pushy, but stayed close so that when we were ready to purchase we just let him know! Thank you for being great to work with!!
Damen was an excellent help!
We walked in the front door and was met by Cres. She showed us all the options that were available for what we were looking for. She was a blessing to work with and she went above and beyond to get us taken care of. We will definitely will be back to work with her again.
Bre was very professional and went above and beyond to get my sofa delivered after some earlier issues. She even called me on her off day to work out the perfect delivery plan for me. I plan to use her for my future furniture purchases because of her work ethics. Thank you Bre!
LeGina will take care of you and make you feel like family.
Legina, was amazing and awesome! She was very helpful! We found a beautiful sectional. Great customer service! Will definitely be going back and will ask for her again!
Bre was very professional and helpful in getting me a new mattress. If you are looking for new furniture, I definitely recommend Ashley’s Homestore!
Thank you Angie for being patient and informative, we really appreciate your time .
Should be 6 stars but it’s not available. Michael greeted us as we walked in the door and introduced himself, never got close enough to make us feel like we were being attacked. Michael then said look around and he’ll check on us to see if we have any questions. We were able to browse and find exactly what we were looking for and even ask Michael questions about and was able to get an answer right away. Never felt at any time that we were being pushed into anything that we didn’t want. Michael was able to offer us an amazing deal and we will be sure to come back in the future.
Would like to recommend Bree for all your furniture needs at Ashley's Furniture in Huntsville, AL. Bree went above and beyond her normal duties to get my beautiful sofa purchased and delivered, even calling me on her off day to follow up with my earlier delivery issues. She's very professional and explained everything in detail on how my delivery will be handled. Thanks Bree! Will look for you when I make my next furniture purchase
Mr. Frank was very helpful and let me move chairs to different tables until I found what I liked! Appreciated him being so helpful.
LeGina and Frank great customers service
Rives was so incredibly helpful with the purchase of our sectional and mattress. He went above and beyond with helping us figuring out what we needed. We could not have asked for a better experience buying furniture and would highly recommend him!
Came here to purchase a new living room suit and Cres was a great help. Super nice and professional and very informative. We will continue doing business with her in the future.
Well... here we go. Salesman (Michael) was very nice, delivery was within 2 weeks, that's good. The deliver people did not know how to set up the furniture. One recliner is broken. I went into the store the next day, a claim was filed. After two weeks I heard nothing. I called the store, was redirected to a "customer service" extention, they did not know about it. I'd requested the recliner be replaced, but they want to"fix it". They said that they couldn't "accommodate my request." This is the beginning of a long painful journey and I could not be more ashamed of the folks over in Ecru. I lived in Tupelo for over 15 years and had no idea this company was so sorry. I have no idea if this furniture will ever be fixed, at this point I don't think they know anything about customer service.
Great customer service and helpful!
Angie was so helpful and gave us the best price! She worked with me for two days trying to find the perfect sectional for my family!
Legina was very helpful and worked with me to keep my budget
Damen was a great help!!
LeGina was very Kind
Ricky did a great job from start to finish
Damen is Da’ man
Bre was very helpful with answering our questions and being patient while we looked for a while. She is definitely knowledgeable on the store items and will help in anyway she can. Great experience and will definitely continue shopping at Ashley!
Bre was excellent and helped find what we were looking for. She pushed my wheelchair and guided us. Got us a great deal. Will definitely go back.
Very helpful
Damen has helped make my new apartment be furnished to my liking. He is efficient in finding what I described to him. 5 stars!
Jalen was a lot of help. No pressure. Huge store. Lots and lots to choose from. Great personality and wonderful salesman.
We are so excited about our new mattress! Huge shout out to Bre, who was super knowledgeable and SO patient with us!! If you need a mattress or any furniture, make sure you ask for her!
Legina Happy with the service and worked with me on the price. Would recommend Ashley Furnitite
Legina was very helpful and gave a great price. Great customer service
Legina was very helpful and did not follow me around the store. Just let me look in piece. Thx
Angie did a phenomenal job on helping us out, provided details of the purple and dresser we purchased. She made us feel welcomed, comfortable and connected. We had an amazing experience thanks to Angie!
(Translated by Google) leprosy (Original) Legina
Thank you Matt
So thankful for Matt Mitchell and the team at Ashley. It was the first time my family and I have bought “real” furniture. Matt was so helpful and genuine, and we never felt rushed or pressured one bit! All of our questions were answered swiftly and professionally, and we extremely happy with our purchase and our experience! Highly recommend; we will be back at this location for more furniture in the future!
Legina was very helpful and made sure to show us all styles and fabrics of couches to make sure we made the right decision
Eric is awesome! very knowledgeable in everything in the store, especially in Mattresses! Had a great experience working with him!
Angie is an awesome rep. She is kind, patient, and great to work with.
Bree was great to work with😃
Joseph was extremely helpful when we stopped by in search of outdoor furniture. He went above and beyond to assist in whatever way he could. He was friendly, patient, and professional. Answered my many questions. Will definitely be shopping here again.
Had a great experience with LaGina today, very helpful and knowledgeable
Ricky was extremely helpful! We came in looking for a chair for our nursery. We got the perfect fit for it. Thank you Ricky!
Regina was great! She spent time with us and helped us find the perfect sectional!
Bre was very helpful, patient with us, and sweet. She listened to our ideas for our space and gave wonderful feedback and helped us match different pieces to pull our bedroom together. I highly recommend Bre at Ashley’s furniture!!
Brie was outstanding. Her knowledge and patience was super helpful to us. She also showed good instincts to what we wanted
Lagina excellent salesperson
Mr Frank was amazing to work with, I usually dread shopping for furniture! Being new to the area frustrated with limited options Franks witty charm, patience and ease made it an amazing experience. Ten stars from this cranky shopper!!
LeGina was professional and polite. Kept in mind what I wanted and wasn’t forceful or pushy when it came to buying.. Best sales rep in the store!
My third time at Ashley, batter yet, my second time with LeGina! Just as friendly and accommodating as anticipated.
LeGina is wonderful!
Legina was fantastic 5 stars. Please request her
LeGina gave me great customer service
Joseph was great. We didn't know you needed to be fitted for a mattress. My lower back and neck pain are both gone after he helped us find the right mattress for us. I feel so refreshed in the mornings now. We highly recommend going and asking Joseph how he can do the same for you.
This is for the delivery of the furniture. It was terrible. They people flipped the furniture end over end to get to edge of truck. Then instead of using lift gate to get it out they drug it at and angle and dragged it out against the metal lift gate. Then the gentlemen unpacked the furniture in the mud and grass. My wife went out there and said, "Would you please not put the furniture in the mud." They were nice, but stated " It's in the mud?" They nonetheless continued to unbox everything outside and bring it in in pieces. Called customer service about this and the lady who answered was rude and just kept repeating, " DOES IT WORK!" She said it everything I tried to talk and my wife eventually got so upset, she took my phone and asked for a supervisor. I have video of the gentlemen unloading the truck and unboxing in my yard. Great furniture, bit do not expect the white glove delivery that is promised.
Legina was great! Highly recommend.
Angie did a wonderful job keeping me informed and worked with us until we got exactly what we wanted. She left us alone to look on our own and it was a no pressure sale!
LeGina was extremely helpful and took the time to show me around the store and letting me know what was in-stock.
Legina was great!
Y’all go see Erick to get a new couch!! He was a great help and got us the best deal! Very nice and helpful
LeGina gave me great service on the purchase of my new bedroom suite. Thanks!
Bre made the experience super fast and easy!
LeGina was very friendly, helpful, and professional. It was nice doing business with her at Ashley Furniture today.
Michael at the Huntsville location was great! He was helpful and very knowledgeable!
Legina was very helpful with my purchase! I will definitely recommend her to others!!
Bre provided excellent customer service.
Legina made sure we were taking care of. We appreciate her time and service.
LeGina was a great salesperson! Found a wonderful couch that I’m excited to bring home!
Legina was awesome very helpful without being a vulture like at some places. She was kind, fast, informative, and honest. She really made the sale today for me.
Legina Huntsville store was great
Legina was very helpful, thank you!
I had an amazing experience and had a lot of help through legina she was very helpful
My husband and I purchased a couch and mattress here and the quality is amazing. Our sales guy JOTA was súper informative and friendly. No pressure to buy. Was a great experience.
Bre was super helpful and patient. Never pushy or insistent. Very positive experience all around!
Legina was fabulous to work with!
Legina did a great job helping us find what we need.
Legina was helpful and friendly.
Leigna was wonderful!!!
Micheal Broadway was very helpful in all of our needs, ROLL TIDE!!!
LeGina a provided great customer service!
Letina was fabulous! She’s was super helpful and not pushy at all! I would recommend checking her out at Ashley home store
Legina was very helpful!! She helped up find everything we needed to make our living room complete.
Eric was a fantastic salesperson. He knew exactly where the furniture that would fit our layout was set up, listened to what we needed, told us all of our payment options, all without being pushy.
Live this store. Rives was great!
Damon is awesome. He is very easy to work with and makes it happen.
Bre was so helpful and friendly!!
Michael rocks!
Eric did an awesome job helping us find just what we wanted at a great price! Definitely recommend 💯
Michael was excellent and helpful
Damen was such a big help and made the financing process very easy
Just spent 2 hours furnishing 2 entire rooms with Michael Broadway’s assistance. His knowledge combined with his professionalism in sales resulted in a highly successful and enjoyable shopping experience.
Gina Elgina was amazing and so helpful. She went above and beyond to help us and make sure we had everything we needed. Highly recommend coming to see her.
LeGina helped us out! Helped us find our bedroom set. We love it!!! Very easy to work with. Highly recommend Ashley and LeGina!
Leinart, was informative and very helpful!
Michael Broadway was very helpful. He greeted me as I walked in and exceeded my expectations.
Lagina was such a phenomenal sport with us as we ventured through finding and purchasing our perfect living room set! 1000/10 recommend this store, especially her!
Legina did an awesome job helping us choose a couch for our new home!! Thank you again!
Ms. LeGina is the best! She makes the buying experience easy every time!
Legina was a great experience.
Great service, thanks, Legina
Finally broke down and bought a new couch. Bre made it easier by guiding us through the process without being overbearing or trying to sell to us.
Bre was a great help with us getting our new sofa!
Legina good service
Legina was very professional and respectful. She listened to what my husband and I were requesting and did everything she could to meet a price that was acceptable to us. We will surely be shopping with Ashley Furniture again in the near future.
Levi a is very gracious, honest and helpful and takes the time to listen to your needs. She made our furniture buying experience fun and memorable.
Mrs. LeGina was very knowledgeable and helpful with the process of buying a new mattress. Very good customer service!
Legina was great, very professional
Damen was helpful and attentive. He even brought a table over so that i could see it next to the couch.
My son and I had a great experience here. Rives welcomed us in right from the start and helped us with everything we needed. He had the answer to any question we could dream of and my son who hates shopping even said it was a fun productive experience.
Great atmosphere. Great customer service
Michael Broadway is an awesome sales person. We appreciate his assistance.
I really enjoyed working with Rives at the Huntsville Alabama store. He was very professional, kind, and knew everything in the store.
Angie was fantastic, 5 star service
Gina was very helpful and informational. Helped me pick the perfect set for my living room
Legina was a huge help! We'll definitely be back for her help.
Legina was awsome loved her service !
Had a great experience with Frank at Ashley Furniture. We found a table we loved, but wanted a bench to go with it. I wasn't sold on the bench that was nearby, but he dragged it over so that I could see it in real time. When you come to Ashley, ask for Frank, he'll take care of you!!
LeGina was awesome sales lady. Very patient and helpful!
Legina did a great job helping us.
Great Customer Service from Erik!!!!
Cres was magnificent and so helpful with our particular needs.
Legina was very good sales person
Legina took care of me!
Legina helped me. She was very professional and went above and beyond to help me find the perfect piece for my guest room.
Michael was very knowledgeable and helpful. He was nice to work with.
LeGina Burnett was extremely helpful and very nice! She handled my questions and concerns in an efficient and respectful manner! I would definitely recommend her, when calling Ashley Furniture to place an order! Looking forward to getting my pieces!! Dawn Meadows, Athens
Cres was very attentive and kind! She helped my daughter and I find the couch we’ve wanted for a long time, and she answered every question I had quickly and politely. Great service!
Bre was so great in helping us find exactly what we needed!!
Great service. Helpful staff. Willing to work with you! Eric was the best!
Manager James and Ashley Furniture were outstanding to work with for our furniture purchase through out our new home build project that took nearly 3 years due COVID and building delays. From retaining our order, ensuring our selections remained available, accommodating changes, through delivery and installation, James was phenomenal! He handled everything professionally and his level of customer service went above and beyond to make what could have been a stressful journey a pleasant and successful experience! I cannot thank him enough!
We went in near closing time, but Hannah was happy to help us find exactly what we were searching for and so much more! Due to the time, we left and returned the next day to work with LeGina who quickly helped us navigate through a design dilemma. She adjusted our order and assisted us with the purchasing process. We can’t wait to get our new furniture!
I went in the store with an idea of what I wanted…I showed Swoop a photo of the color/style I was looking for and he took me right to it. Our sectional is beautiful and SO comfy! We bought a sectional, 2 side tables, & a coffee table. We need to move the rug over in the photo pictured but it all fits our space perfectly. We even called and ordered another seat to go along the back wall since we have the room. He has been so helpful throughout the entire process and the delivery guys were very nice and careful with our new furniture as well! 10/10 recommend shopping at Ashley Furniture in Huntsville, AL. Ask for Swoop!
Heidi provided excellent customer service, allowing us to browse freely and answering our questions with expertise and humor. Her friendly demeanor made the entire purchasing process a very positive experience, even including financing! Thank you, and well done, I highly recommend!
Michael Broadway @ Ashley Furniture went above and beyond helping us pick out the perfect furniture for our home and also our budget. Thank you!
Rives and Frank did an absolute wonderful job. Great customer service, and also catered to all of our needs. Thank you!!
Bri did an excellent job helping us with our purchase and order!
Legina was super nice and helpful. She did an awesome job.
Angelie Palmero is the sweetest, most helpful, very knowledgeable and patient sales person I’ve ever had the pleasure to work with purchasing furniture! ☺️💕 I bought a couch, loveseat, mattress with frame base and 2 pillows! If I find myself in the market to purchase furniture again I will definitely go to Ashley’s Home Furniture and work with Angelie!! 😊💖
Eric did an excellent job allowing us to peruse the inventory guiding when asked but never felt like a typically "pushy salesman". He worked with us and kept the same deal over a few days of decision making on the furniture we were committing to.
Legenia met my needs promptly. Thank you
Showed us options to fit our needs
LeGina is the best! Always smiling and making everyone laugh 😊
Frank was great helping me with a new dining room and chairs.
The customer service is great. They do t hover like on other furniture stores. LeGina and Cres were very helpful.
Thank you! Very Good
LeGina was an excellent sales associate. She was very attentive and helpful. She got me a great rate on my first set of matching bedroom furniture!
Eric was awesome. Helped me find a great sectional. Smooth and easy experience
LeGina was very helpful. Will definitely come back to see her again
LeGina, Tiffany, and Tina are the best! They presented a friendly and professional customer experience.
Legina is superb. She provided great prices and an awesome customer service experience
I was greeted warmly and shown exactly what I was looking for, The sales person Mike Broadway was great. Thank you
LeGina the sales representative was great! Will be back again!
Rives was so helpful - listened to what we wanted and then did work to find it in our price point! Ask for Rives when you go.
Go see Michael Broadway Very knowledgeable and friendly No pressure sales but is available when needed
Brianna James did a great job helping me and got me a very good price with excellent service.
Michael Broadway was great to work with and got me a great discount when I bought multiple pieces! Go see him and let him take care of ya!
Cres was amazingly helpful, and I highly recommend working with her anytime you go in.
My sales rep Bree was awesome, she has a great professional manner and she’s very informative.
The best place to buy furniture is Ashley HomeStore, Mrs. Legina was the one help me to find the right furniture for my house with a good price. She was very nice and friendly.
Michael is so helpful and friendly! Happy with our experience.
LeGina is amazing! She was so thorough and made the purchasing process easy.
LeGina was wonderful. Very knowledgeable and helpful.
Repeat customer and excellent service as usual.
Fair service, reasonable prices. Got a great deal and didn’t feel pressured. Eric was very friendly and got us taken care of.
Eric was patient and got us what we needed quick. He's efficient and didn't hover or try to up sale us.
Great shopping experience. Worked with Damon, extremely helpful and patient while I was reviewing furniture. I did have an issue with initial order that he was able to assist in providing a quick resolution when I was able to get back in the store
Eric did a fantastic job he went above and beyond to help with our furniture needs.
Legina was great! Worked with me while I played Goldilocks on the sectionals lol! She was patient and very kind! Great personality and customer service.
Lahaina and Michael were excellent sales people. Will shop at Ashley again because of them.
Legina was amazing
Heidi was very helpful in my search for bedroom furniture and dinning room furniture. I would definitely recommend going to see her for all of your needs.
Michael was very helpful, providing us prompt and efficient service while helping us select our sofa. He was able to provide us with a discounted price, as well as a protection plan. We had a very simple and straightforward experience, which was very much appreciated.
Legina is the best! We came in on a weekday night, she was friendly and jump right into action. She personable, patient and knowledgeable of the stock! When you go in ask for her!
Heidi was great! Very attentive and helpful, made our furniture buying experience so easy!
Eric did a good job of not being pushy while we we’re making decisions.
Eric did a great job helping us today!
Got the best deals n town thank you Eric u are the best
LeGina was great!
We were assisted by Cres in purchasing a bedroom suit. Cres was a no pressure sales assistant and answered all questions and used her warm and engaging personality to help us get a great purchase price. We would return to Ashley Furniture for another purchase...... Find Cres.
Angelie Palmero helped me find my dream bed today. Thank you!
Great Customer service from Mr. Michael Broadway. Appreciate the you assistance.
I had an awesome experience at Ashley. Angie was extremely helpful and knowledgeable in helping my wife and I select a mattress and couch. She shared personal experiences and was very kind and truthful.
Legina was amazing help!
Great experience with Michael at Ashley. He helped us find what we need and give us a good price for it!
Legina has the best customer service.
Michael was very helpful. I told him what I needed and he helped me find the perfect sofa within a few minutes. Will definitely be returning for future purchases.
Made several purchases at the Huntsville store. It was a pleasure to work with Angie, who helped me pick out great furniture for my new home. She is very knowledgeable, has great style and is customer-focused! I will return for more pieces for my home and highly recommend Ashley’s.
My husband and I came to purchase wall art. LaGina, welcomed us and allowed us to browse. Once we made our selection, the payment process was smooth and we were on our way. Thank you LaGina! We will return to this store in the future.
Regina and frank helped me so much so kind great customer service
Legina Was great and awesome. Best money i didnt want to spend. lol
Customers beware!!! I purchased a Serta adjustable king base. A defective was delivered, I called customer service, send pics and videos, spoke with store manager…I was told there’s nothing they can do. Now I’m stuck paying for a base I can’t even use, it’s not fair.
Michael was Amazing!!! Gave us great service! Very sweet and helped all our needs especially with my very picky dad!!! Definitely recommend!
Heidi with Ashley Furniture was very helpful and knowledgeable with all the questions I had! She has great customer service and awesome attention to detail! Great person to work with! Thanks
Angie did wonders to help me! She’s also the most fashionable and kindest RSA on the floor! 10/10 recommend shopping with her!
Mr Rives was awesome
Eric S. was really helpful in helping us find the right sofa for our needs. We wanted a sleeper sofa for our guest room/office. Our concerns were fabric type (cats might scratch) and that it would fit through the door way. Eric showed us a few options and then found us one more - that was perfect for our needs. Was really informative about the overall shipment process (timeline, when we would be contacted, etc.). The sofa is ordered, can't comment on the furniture yet, but service in store was excellent.
Kelvin and Tiffany are a powerful team. The communication with every step of the process was top notch! I would recommend and will continue shopping with them!
Michael was extremely helpful, but not pushy, which is just what we wanted!! He checked on everything that we needed to make our decision!
Had an excellent experience buying with Rives Tavarino, he's extremely knowledgeable and patient as I'm a very indecisive customer with a LOT of questions. I'd definitely recommend working with him as he went the extra mile to find me something great!
I really lov Ashley furniture ms legina is awesome very understand take her time iam now Ashley furniture family I love yall
Legina was so sweet and quick! Will definitely be back.
LeGINA is helpful, knowledgeable, and efficient!
My wife and I had a wonderful experience searching, making a decision and purchasing our furniture at Ashley’s. Eric was a HUGE help to us, and very kind and took the time to explain all the details. I would recommend Ashley’s to any family or friend or to you, if you are reading!
Kelvin was very professional and helpful. I walked in knowing what I needed and he helped me find that at a price less than my Max amount I wanted to spend. He was very informative and quick. Be sure to ask for Kelvin!
Kelvin was a pleasure to work with a wonderful personality. He was very helpful and went way beyond my expectations on helping me I so appreciated the fact he did not try to pressure me into anything. If you need help he’s the one for you.
Thank you Heidi for working with us and giving us a great deal!
Frank Swoope is an absolute jewel to do business with. He was very knowledgeable and allowed us the space to decide without being pressured. He definitely has my business for life!!! Come see him you won’t be disappointed!
LeGina was a great sales rep! I highly recommend her if you go to the Huntsville store! Great experience!!!
Great experience, LeGina was a fantastic sales rep, explained everything we needed to hear, and was very prompt! Great deal as well!
I had a great experience at Ashley. I walked in with a need, walked out with a purchase that I am very pleased with and feeling that I had made a new friend in Kelvin.
Michael Broadway, greeted us warmly and professional. Was an immediate help. He provided us an excellent deal with our purchase. Excellent sales person
Thank you Michael and Legina
Had a wonderful sales associate named Legina help me. Wonderful experience.
Legina was very helpful and kind. We highly recommend using her for your furniture needs.
My husband and I bought two rocker recliners from Angie. She was professional and helped us get a great deal. She was not pushy at all! We were happy to find her working today when we went in to buy 2 sofas. Once again, she secured us a great deal! Highly recommend!
Great experience at Ashley’s today. Eric was terrific. No pressure, patient with our decisions and answered lots of questions. We were able to take our time and really find what we wanted in a bedroom suite. Highly recommend both the store and Eric!
Legina was a great help !
Legina was a great help!
We ordered a couch and two recliners. Everything came from a warehouse from Birmingham. The couch arrived broken. It took over 3 months for a replacement. Ashley furniture was zero help in the replacement. The store sold us the furniture but we had to work with the warehouse the whole time. Blaming us for the broken furniture. The store was zero help and rude. The entire process was awful. Constantly coming us with excuses. Zero customer service. Before Ashley comes back with lies I have every conversation saved. Your better off buying furniture from a methhead from the back of a truck than Ashley Furniture.
If you go to the Huntsville location, we highly recommend Hannah! She was so very sweet, worked with us on what we wanted, and got us so much money marked down! Highly recommend her!
LeGina was very helpful and a joy to work with.
Legina is top notch. Ask for her at the front door and she’ll provide you with stellar customer service.
LeGina Burnett was fantastic to work with.
LeGina was very knowledgeable and gave me a good deal. If you're ever at Ashley in Huntsville, stop by and ask for her.
Eric was great and super helpful! My husband and I were looking for a new living room set and mattress and he helped with all of it! Thank you!!
Ms LeGina was truly amazing today. She listened to exactly what I was wanting and found the perfect furniture for my new home! I will be seeing her in 2023 for all my furniture needs! Such a pleasure!
Legina was great!
Legina was VERY HELPFULL!! Walked in unsure of what I wanted and she was very patient! Once I decided, she got me taken care of efficiently!!! I'll be sure to ask for her by name! I highly recommend this Huntsville location!
Regina gave me bad service I was there ready to furniture my whole house she was a bad salesman and didn’t give me prices on what I asked for . Everything she told me was over priced I looked at he the prices online . I went to Rooms to go and they took care of me with no problems told them my budget they didn’t try to upsale me they actually listen to my concerns. Only reason I gave her a 1 was because 0 wasn’t an option . I wouldn’t recommend her to no one .
Michael was awesome!!
Legina was absolutely wonderful
LeGina was amazing to work with. Explained all options and saw the transaction through to the end.
If you are looking for furniture go to Ashley Home Store on Memorial Parkway in Huntsville and ask for Kelvin. He went above and beyond to help me find exactly what I was looking for.
I purchased 13k worth of furniture for my new home. Still furnishing it. Purchased a sleeper sofa for my office and it didn’t fit. Asked them for my money back, all of it, since I’m still furnishing my home and they didn’t call me I had to call them after a week for them to tell me they are keeping the delivery fee and 10% in penalty’s. Not the relationship I was trying to build as a new homeowner and still furnishing my home. The bad part is they didn’t care, no discussion was had and they really had no empathy. Will not be back.
Mr Broadway was very helpful and patient with me while trying to describe what I was in a bedroom suite! He helped me pick the perfect one! Highly recommend him when you come in.
My salesmen (MIBR) was Awsome no pressure sale very kind and friendly help in anyway he could. He asked what we wanted and got it done.
Kelvin was very professional, knowledgeable and ready answer all my questions during my phone call. Today he helped us find exactly what we were looking for. He was ready to show us products, explain purchase, ordering and shipping protocols. We were very pleased with his 5 Star service and would definitely use him again .
Legina was very thorough and courteous. Well done, Ma'am!
Hannah was a great salesperson! She wasn’t pushy and showed us all the options available.
Legina helped me and my boyfriend find our perfect bedroom set! She was sweet and we are more than satisfied with the customer service and care! I will definitely recommend to my friends and family!
I RECOMMENDED NOTHING ABOUT ASHLEY FURNITURE AT ALL. BUY THE SAME FURNITURE ON AMAZON WAREHOUSE LIKE I DID AND SAVE HUNDREDS OF $$$!! **edit to post, thanks to David and his great customer service, this was refunded and resolved. however, Tina should still be fired.** i would like to submit a complaint about a store manager at the Huntsville, AL location. Tina, the store manager should be fired. I'll explain why. I bought some furniture from this store in August. No issue there. Delivery day comes. The third party delivery service only text, not call my cell phone as they were supposed to when they were at my home. I received a text from them stating they were outside my home at 1200 pm on the dot and text requested me to reply within 15 minutes to ensure someone was at home. I immediately text back saying I was 1 minute away. They Delivery team is required to stay 15 minutes within when they arrive at home. At 1210 they were gone. 15 minutes would have been 1215. They wrote on the door hanger they were here at 1152, not 12pm. Therefore they did not stay as long as required. Then I immediately call the Delivery dispatch in Birmingham,AL and spoke with Andrea whom says they "claim they were there at 1152, couldn't get anyone at the door, and left at 1207." Andrea asks if the delivery team called me and I told her no and she states "well they were supposed to." Then I ask if there is any way I can call them directly and she says since they are third party, you can't. But if you recall, my text messages from the delivery team was sent at 1200pm requesting a text back "confirming delivery to avoid a rescheduling fee" of which I did text back to inform them of 1 minute ETA and then they were gone before the 1215 (15 minute required stay) according to my text messages. So I called Andrea with the delivery dispatch in Birmingham, AL asking why they left before the 15 minute time frame was up, and she says they documented the 1152 and 1207 would be "15 minutes." That does not match the text messages I received. I still have them as proof as well. Andrea only offers 1 option of another day to deliver which is black Friday and since I work weekends including friday, that is unacceptable to just offer a day that doesn't work with the customers schedule. At this point I am furious of how the delivery team False documented their times, did not call my cell phone as required,and how Andrea did not show concern of my work schedule. At this point I wanted to return the product for terrible customer service. I proceed to call Ashley corporate to ensure the restocking fee would not be added due to poor delivery service/customer service. The agent said he would take care of it, and no charge would be added. Then I had the pleasure of speaking with the WORST store manager on the planet who only cares about herself and not her customers, Tina, in Huntsville, AL whom makes thus whole situation look like it's my fault and does not immediately resolve the issue. She says she will email the CEO of the company to "see if he will approve it." Tina also hung up on me mid sentence the first call. Then my husband calls her back angry she hung up on me. He is just assisting me in getting issue resolved. She hung up on him 3 times after calling back. What kind of management hangs up on a customer?!?!? She is rude, disrespectful, and a disgrace to work for your company. If she treats us this way then she treats other customers this way too. All of the phone calls are recorded, so you guys should investigate all the calls to hear the clicks of her hanging up. Today I notice I have been charged 2 restocking fees on my ashley card. Remember, corporate said they would defer the charge. Well it wasn't. So I called corporate back today to be told they can no longer handle it on their end and I would have to call the Huntsville store again. So I did, and had the pleasure of speaking with Tina again. I asked why the restocking fee had not been approved yet and she says that "she will email the CEO again for approval" but unsure if it will be refunded. Now, I have worked customer service in the past. This is not how you handle poor customer service/delivery service and most certainly not how a manager handles these situations. I reminded Tina the old saying of "the customer is always right" and she replied " well you and I both know that isn't true." Now what kind of store manager says that to a customer?! Not only is that very unprofessional, but very rude and disrespectful. Why is she still employed there? You want someone running that store with that kind of attitude? Since all the phone calls are recorded, I would HIGHLY ENCOURAGE you to listen to what she says to me, my husband, and other customers she talks with over the phone. Since I have been charged for the restocking fee I was told by corporate would be taken off, Tina is not willing to work with me, and I was apparently charged 2 restocking fees, needless to say I have not only filed a complaint with the BBB but also Google reviews, Facebook reviews, and filed a dispute of the claim with synchrony the credit card company. Tina should be fired as soon as possible. She is the most useless, rude, disrespectful, unhelpful, unprofessional store manager I have EVER encountered. If she can't manage that attitude, she can't manage a store!
Great service and knowledge from Angie. Very professional and kind
Legina was amazing to work with. She allowed us to look around and checked in periodically to answer our questions. She was personable, knowledgeable, and worked a great deal for us. We definitely recommend looking her up to assist you the next time you are in Ashley Furniture.
Kevin’s was very pleasant, kind and knowledgeable. She assisted us in our buying process and cashiering process. We appreciate her and will be back again
Had a great experience with Michael Broadway he was so knowledgeable and helpful with our visit.. We can't wait to get our items in
Michael did a great job! Love our new couches! Thanks Michael
Michael was a great help and gave us a great deal!
Was greeted immediately by Micheal whom helped us with a new bedroom set. He was friendly, knowledgeable, and helpful. We received exactly what we wanted plus a little more. Excellent visit and service. Micheal was amazing.
We have been using Ashley fruniture for years, and have nothing but good experiences up till now. We ordered am entire new fruniture set for our living room. Unfortunately the sofa was delivered with frame damage, it happen and is not the end of the world. Unfortunately dealing with customer service has not been the same experience. It was delivered on a Saturday. We didn't immediately sit on it to notice the inside frame was completely snapped in half. The customer service was closed on Sunday and Monday so we immediately called Tuesday morning to start the claim proccess. After a few weeks going through the claim proccess we are stuck at Ashely offering to pick up the couch for an un known ammount of time to REPAIR it. We requested to have it replaced and at this point have just been left in the dust. When we went to the store and spent $1000s of dollars, we ordered a new couch. Not a reforbished couch. Hopefully we can get our couched replaced, but this experience has pretty much lost a long time custom. EDIT: Tina Spencer got in touch with me and got everything sorted out. 1star>5star. Tina was great!
LeGina was a great help today! 10/10 recommend asking for her for any furniture needs!
LaGina provided great service!
Thank you LeGina Burnett for helping us with our purchase. Looking forward to doing business with you again. Paula Smalley
My wife and I bought a sofa and a sleeper sofa. Look good, comfortable and priced right ! The 2 delivery guys were great and put everything right where we wanted it.
Great service by leGina
This is hands down the worst Ashley Furniture location that I have ever dealt with. They are priced like they want to be Crate and Barrel but have the quality of an Ikea dresser that has been moved 5 times too many. The customer service is mediocre at best. They took almost 2 months to get all our furniture to us. The icing on the cake came when we wanted another barstool and decided to order online...free shipping and came to us in less than 5 days but the actual store could seem to get even close to that timeline. I will not refer this location to anyone. In short, you're going to pay a lot of money for a garbage product and it's going to take forever for you to get it.
Just purchased a whole house full of furniture at Ashley furniture and LeGina was an absolute pleasure to work with!
Michael Broadway is the best! We have done business with him twice!
Ask for Rives! He'll get you right.
She was very friendly and gave us great service and gave us a really good deal
Legina was very friendly and knowledgeable. She came up to me immediately and helped, and got us a great deal! Very great customer service!
LeGina Burnett did an amazing job helping me purchase my bedroom set.
Great purchasing experience today with Kelvin. Quick to get the answers we needed and to help us get the customization we wanted and all at a fair price.
Rives met us at the door, introduced himself, and offered to help us find whatever we were looking for. We let him know that we just wanted to look around for a bit, and after letting us know he’d check in with us occasionally, he let us look around at our own pace. He did check in a couple times, as offered, and then eagerly helped us price out our selection. He was one of the most personable and genuinely friendly people I have met, and his perfect blend of passion and enthusiasm were greatly appreciated, along with his sincere offer to do his best to help us save money on our purchase. Like most people, I don’t appreciate a pushy sales person. Rives had the perfect blend of being helpful, but not pushy at all. Do yourself a favor, and ask for him whenever you shop at Ashley Furniture!! Brian Jones
Legina was amazing assisting us with our purchase. We were in and out within 15 minutes. She's kind, caring, and ensures her customers are taken care of with a beautiful smile!
Delivery charge $150 to bring one bedroom chest of drawers within 7 miles of store. The other option was to go to Bessemer to pick up. They would not deliver to store so we could pick ip there.
We have loved our furniture we got from Ashley! Rives has been awesome to work with! He has gone above and beyond to help us find what we need and the best deals. We were worried we wouldn’t have our table in time for the holidays. I contacted Rives and he helped track down our furniture and was able to get our new table to us before the holidays. We appreciate the great customer service and I highly recommend you ask for him if you go!
We came in looking for new couches, but we weren't really sure exactly what we wanted. Hannah helped us figure out the best fit for our needs/space. She listened to our wants, and she wasn't discouraged by our indecisiveness. Hannah knew the store and its offerings like the back of her hand! She showed us plenty of options and helped us find a great couch set for our house.
Best decision ever to purchase my new mattress at Ashley Furniture! Michael Broadway talked with me on the way to the display mattresses and by the time we got there, he had already helped narrow my selections down to just 3. I picked my favorite but he still allowed me to look at a couple others to make certain I explored my options. He was so knowledgeable and answered questions I didn't even know to ask. I can't wait to get my new Tempur-Pedic soon! James Rea generously carried my new pillows to my vehicle for an added touch of customer service. I came in late but every employee I saw was smiling, friendly and looked as if they were genuinely happy to be there. I'm so glad I made the time to go to Ashley Furniture in Huntsville - I highly recommend checking them out first when you are in need of new furniture, accessories or mattresses!
Legina was very helpful
Rives is such a gem! Always looking out for the customer’s bottom line and made sure I got the deal that was best for me including all the items I needed! 10/10 would recommend!
LeGina was an awesome sales associate during my purchase today. She provide A+ customer service.
Awesome service! Thank you. LeGina is outstanding. Go see her!
Very great experience. Very welcoming and I love it here. Legina helped me she was so sweet and very nice I love her
Great service
Hi I'm Adam, and work here at Ashley,and would love to take good care of you. please come and see me!!!
Rives was so fun, upbeat and helpful. We had a great experience purchasing our new table from him.
Angie was so super sweet and helpful!! We had a great experience and found exactly what we wanted!!
My husband, son and I just bought our first home and haven’t had any luck finding a dining table. We came in and were immediately greeted by Mrs. Angie! She showed us a few options based on our preference and allowed us to look around. She was knowledgeable and extremely personable! We got a great deal on an amazing table so thank you Angie for helping our little family right in time for the holidays!
Legina was helpful.
Frank is amazing! I am a returning customer and he always take care of me!
Le Gina Barnett was great . She helped us with everything we needed. She’s awesome!!!
I had a great sales person. Legina Burnett was very helpful with what I wanted, she was also very polite.
I had a fantastic experience with Kelvin. He was so kind and gave me no pressure to purchase. In fact, I told him what I was looking for and that we weren’t looking to purchase our “forever” couches. He listened and pointed me to a piece that was incredibly low priced, who does that! I was so impressed with his service and really glad I chose to stop in.
It was such a pleasure dealing with the staff at Ashley when we bought our mattress. Everyone there treated me with respect and professionalism . Will definitely be doing business again with them.
Mr Kelvin was awesome! He made our experience great. No high pressure and prices were reasonable. We will definitely recommend to others and return in the future.
LeGina was fantastic and extremely helpful for me purchasing Ashley’s furniture. If there is a sale on an item she will help my wife and myself get that particular sale with a lot of enthusiasm. LeGina is extremely kind, understanding and helpful. I would recommend any potential buyers to go straight to LeGina to get that fantastic help. I was in the store last week and someone said they are ready to buy and I recommended to go straight to LeGina and they did. This was my appreciation to LeGina and I felt great doing it. Thanks again LeGina and we’ll be back to buy more furniture from you. All the best, Joseph and Wanda Andreatte
Michael Broadway was a great help, and very informative. Not pushy and gave us space to make decisions.
Went in to look for bedroom furniture and Damen was so helpful and understood exactly what I wanted! I got the Ashley better than an boxspring and sleeping has never been more comfortable! Thank you!
Eric was super helpful and made sure we got everything we needed at a super good price. Highly recommend them for their selection of furniture too. Bought a sofa, loveseats, and even a TV stand for cheaper than we expected to pay. Excellent service and selection.
When you go to store ask for Kelvin Maclin, you won’t be disappointed. He was very helpful and got me exactly what I wanted with a great discount.
The man we had was very helpful salesperson. They are very nice and was greeted as soon as we walked in the door. Most definitely will go back to shop.
Hannah Hall earns high praise. We had many needs, concerns and questions. Hannah new the furniture extremely well and help us locate and buy several items for our new home. Ty Hannah for making our experience at Ashley’s a good one.
I absolutely love this store. Le Gina is fantastic! Every time I go I ask for her. She is awesome ask for her and you won’t be disappointed.
LeGina helped me find the perfect furniture for my living room. Top notch service and pricing!
Outstanding service from Kelvin and Haley. Kelvin was very up front on all aspects concerning his company and the products. He did not hover and was never pushy. I would recommend him and this store highly.
Reese did a great job for us and we could not be happier with our new furniture
LeGINA Burnett and Tiffany Gardner, at the Huntsville store we’re the best! They were friendly, polite and most helpful in helping us make the right purchase.
Great job with patients and details
Kelvin at Ashley store in Huntsville was so helpful! He was not pushy and made sure I got the best price! The lady behind the counter was extremely nice too. I’ll definitely go back!
Hannah Hall was the sweet girl who helped us pick out a new mattress and bed set! We are absolutely thrilled. She was so patient and helpful. We now have a new bed bedore our second baby comes! Cant recommend her more!
I went to Ashley’s to get a new couch for our living room to match our existing sofa, Legina was our sales associate. She did an awesome job walking us through and showing us all of our options and talking us through their process. She was able to get us financed and We were so happy with our experience we even purchased a new dining room table that was exactly what we were looking for. Excellent customer service and management would highly recommend Legina or any of the other associates great store and great people. We will be returning whenever something else comes up and will be requesting Legina.
Guy kept following us around and my husband is a Vet. So that's not great. Finally bought something and the guy didn't tell us how long having it delivered would take. We had already payed and I had to ask. Not impressed.
Warning beware! This store is responsible for the worst customer service I have ever experienced. They sell furniture that they don't have. I purchased a bedroom set on 8/2021. I was quoted that I would receive my furniture in about 4 to 6 months. After the 8th month of no furniture and no call with an update I went to the store to inquire about the delay. Very long story short a year later there was still no furniture or any reasonable updates. I went the store several times to get an idea of when it would be delivered. They would give deadlines for when they would reach out with information. They never called. I still purchased another item from them. Ashley's Furniture said that it wouldn't take long for delivery. More lies. Day of delivery I was given a window of 12pm-3pm. The delivery driver texts at 9am and says he's 15 mins away. I leave my job and rush home to find out that henever came to my house and didn't have the correct address. Says he's doing other jobs and came several hours later. Ashley's Furniture did absolutely nothing. Stay away!
Hannah was awesome. Not pushy and communicates well. Keep up the great work
Angoli (sp?) Was awesome, very helpful. I ended up getting just a pillow, but their POS station is AWFUL, through no fault of the staff. But I had to sign my name so many times, I felt like I was enlisting in the military again! To buy just a pillow haha. Great and super helpful/friendly staff tho :)
Over priced- Extremely Expensive! Rooms To Go was better priced with better service!
I worked with Hannah Hall looking for a dresser and she was able to point me in the right direction. Not only did I find what I was looking for but she helped me find what I wanted at the best price! I will shop here again!
Absolutely horrible service ! Eric was awful . Not any was he inattentive he lied to me . He told me he gave me the online price plus a discount but that was BS ! I later went home to find out my chair was much cheaper online. I would also like to add that while I was buying my other furniture I asked him to help me find some more chairs. He told me he was going to do that and then I found him 30 minutes later helping another customer trying to make a sale.
I have been to Ashley a few times. Both Frank and Rives have been a tremendous help to my mother and me. Very patient and helpful. They've made our experience there wonderful. Really good people !
Do yourself a favor and take your money to Akin's Furniture. We purchased the exact same sofa and loveseat at Akin's for over 2K less than directly through Ashley. The delivery service, (who tried to deliver our furniture at 11 pm on a week night) and sales tactics of this company are horrific, avoid like the plague. We cancelled our order with Ashley and I would give negative stars if I could.
They lied to my wife and I and said they had a sofa we paid $1500. My wife called yesterday and they said it will be September, they never offered a refund or Jack. The manger got ugly with my wife, when she called him out on being a liar Big mistake, he ugly with the wrong man's wife, he's a liar and got called out. We have filed a complaint with BBB, for fraud. They have really messed up now. .
We had a great buying experience with LeGina! Thank you for helping us and letting us take our time to check the furniture out.
Thank you, Zef, for a great buying experience. He was friendly and courteous and did not pressure me in any way. Looking forward to receiving my outdoor furniture. It was exactly what I was looking for.
My family and I went to pick out some living room furniture. LeGina was friendly and extremely helpful.
I've worked with Eric on 3 different occasions and he is The Man!! Only guy I'll talk with here!
Eric was awesome. Great experience, will definitely be back.
LeGina Burnett was wonderful when helping us with our furniture purchase. We will definitely request LeGina's assistance with our next purchase!
The absolute worst experience I have ever had with any furniture store. Wal Mart has better customer service. The delivered a broken piece of furniture and the delivery guys conveniently disappeared while we were on the phone with the store inspecting the drawers. That was July 2nd. We immediately reported the broken furniture and sent in pictures and videos. Then a week later had to reach back out to see what they were going to do about it. Then they needed more pictures and approval from management. Finally, a week ago they tell me that the return is approved, but we will have to pay a restocking fee and a pick up fee. The delivery people should not have been so shady. That is on Ashley. Finally, this morning my husband receives a text that says they want "updated images of the current condition of the dresser" and then they "will send them to upper management for additional approval before we are able to schedule your delivery." Meanwhile, in that time we have ordered new bedroom furniture from Haverty's in Huntsville. A nightstand was delivered damaged. They immediately (that day) scheduled it for pick up, and we get a new one this week. Stay FAR away from Ashley Furniture. They have the absolute worst customer service. Haverty's is where you should buy. Incredible customer service and quality furniture.
Awesome experience with Cres and her boss Tina. This was our 3rd purchase at the Huntsville location and they made it go so smoothly and made sure we were taken care of!!
Couldn’t ask for better selection and service while shopping for furniture. This was our third purchase at South Huntsville location and will go back! Ask for Cres she was wonderful to deal with! Her and her boss Tina made sure we had the best deal possible. Wonderful experience! Thanks
Kelvin there was amazing! So helpful. If you go you must ask for him. I found what I was looking for also at an amazing price and its being delivered next week!
Great service and excellent food.
Extremely happy with my experience today! LeGina went above and beyond to help me with furnishing my house. I will definitely be back!
We had a great experience in the Huntsville store. With Angie’s help we were able to get a great deal on a sectional couch. She answered all of our questions and concerns and was attentive but not too pushy. Also, they offer a warranty that then turns into store credit after 5 years! Would definitely shop here again.
Eric showed great customer service! He went above and beyond to get me the best deal. I definitely recommended him at this location. #5stars
Ashley furniture in Huntsville is amazing. The staff is not only friendly and professional. They are being helpful and amazing to work with. Angie has helped myself and my husband both times we’ve been in and she is great to work with. We will continue to go to Ashley’s Furniture in Huntsville and having Angie help us in the future. We are definitely going to be repeat customers!
Tina (GM) was an absolute ROCKSTAR. She went above and beyond to help me with my furniture delivery. Could not have asked for better customer service. Thank you, Tina!!
My husband and I had an amazing experience at Ashley Furniture Huntsville thanks to Cres and the store manager. They were so kind and helpful to make sure that our needs were met at the price we wanted to work with. Highly recommend!
Service was great thanks to Kelvin!
I had a good shopping experience at the Ashley Furniture Home Store in Huntsville, AL. Thanks to Kelvin I was able to get a nice quality couch for my new home!
The staff at Ashley are wonderful, helpful and easy to work with! I would recommend all of my Huntsville friends to check them out!
Ashley Furniture not only has a great selection of high quality furniture but also has a great team happy to help you to create the finish you desire. After having such a large request for one set of furniture they provided me with the perfect delivery day that suited me. Michael Broadway had the patience of saint for me, he went above and beyond. I will not hesitate to use them again. Please do yourself a favor and if you have a question call them.
Terrible customer service overall, orders being delayed way way beyond expected time.
Beautiful store with so many selections and a staff that will take care of your every need. Mattresses, furniture, accessories....they have it all!
I had the pleasure of working with Angie as my sales associate! She was very professional and really was helpful with picking stuff out for my style. I never felt rushed. Usually when I am furniture shopping I feel a little overwhelmed by all the choices. But Angie really walked me through picking the right items for my needs. I will definitely be back to work with Angie when I need more furniture! Thank you Ashley for hiring great employees like Angie!
I love my couch even though the delivery was delayed because the truck had issues. No big deal the 1st time. Now comes time for the rest of my order to be delivered today, I never would of guessed the delivery truck has issues again. My delivery is now pushed out another 2 weeks. So if you’re needing your furniture delivered, don’t count on it. The problem isn’t waiting on my items to come in stock, it is Ashley furniture coming up with the same excuse as to why they can’t deliver on my delivery date. You would think they would just add my item to the next delivery date which is Tuesday but instead pushed it out for 2 weeks. As the lady said they deliver in my area on Tuesday, Thursdays and Fridays. But the “next available is in 2 weeks.” Granted I’m not the one re-scheduling, they should put mine on the next day after they “fix their truck” AGAIN. I’m patient and willing to wait, it’s just the fact of the same excuse twice and them not even caring to put me on the next day that they will be in my area.
Spent over $3,000 on bedroom furniture and was told it’d be 4-6 months due to shortages and delivery issues due to covid. Going on 9 months now and every time I call I get a different answer as to why my furniture isn’t in/delivered yet and get told that they’re going to check with their inventory specialist and call me back with an update. Not one time have I received a call back and I’m still waiting for my furniture. I can understand the shortage/delivery issues due to Covid to a point but the different answers every time I call and the never calling back is unacceptable from a customer service standpoint.
I bought my bedroom suite at the Huntsville, AL store. LeGina Burnett was my sales person. She was so helpful and very informative about the type style I was looking for. She even sold me on buying a mattress for my new bed; which I must say is very comfortable. Highly recommend go see her for your furniture needs.
website was ok.
I was able to find everything I needed there and customer service was great!!! Thanks Mrs.LaGina 👍🏽
Bought some bedroom furniture from Eric today, super friendly and helpful and would highly recommend asking for him when you decide to make your next purchase. I had to edit my previous 5-star review. New information below. I submitted a claim on my newly delivered furniture back in July, it's now September. I have been told numerous times that my claim was approved and someone would contact me to schedule the repairs, none of the has happened. I've called customer service numerous times, and always get told something they don't follow through on. Last time I called they told me they didn't see my claim in the system and would resubmit and expedite it and someone would call in a couple of days to follow-up, again, that didn't happen. I 100% without a doubt will never do business with Ashley ever again.
Ashley’s sale associates have pleasant personalities. I would like to acknowledge Legina Bureentt for having knowledge on products and varies options of payments. She’s a plus to the Ashley's Furniture company.👏👏👏
Excellent experience shopping at this location! LeGina was excellent and went above and beyond to help us find exactly what we needed and wanted.
My husband and I bought furniture from here on 01/02/2022 & we were not told at the time of purchase that we wouldn’t have our furniture for months. It’s now June 20th & we still haven’t gotten anything except a mattress. We called last week & they said everything would be in today, so we called again today and now they’re saying July 4th. At this point I’m just hoping it gets here before Christmas. 🤷🏻♀️ Never will we ever purchase anything from here again.
Cres was very helpful
I had the nicest man help me purchase a sofa the other day. I believe his name was Damon or Damien and he was just so understanding about our needs and got us an incredible deal! Financing was no issue with his help and we look forward to comming back for the rest of our living room! Thank you so much! Ashley should hire 10 more just like him!
This company is the worst, most disconnected, most unhelpful, and disguising there is.
Had a wonderful experience at Ashley Home Store this past weekend while looking for a new couch. We were helped by sales associate, Angie! She listened to our wants, needs and budget. She was extremely kind and helped us get the best deal. We couldn’t be happier with our experience and new couch!
Cheap furniture sold at a premium price, it's all about the profit not the quality ....
We had a superb experience at the Ashley Furniture store in Huntsville. Angie did a great job of helping us understand the products and our purchasing options. She was so nice and patient with us, a genuine delight to work with. We bought a sofa recliner and matching loveseat recliner, and the price was right! We're really looking forward to taking delivery. Thank you, Angie, and thank you Ashley Furniture!
I would give Zero stars if possible. Everything arrived damaged and not working. Waited over 6months to get furniture. Customer service is a joke and disorganized.
We had a good experience buying our recliner here. They have a massive showroom with any kind of furniture you could want. The only place they were kind of lacking was with children's furniture and accessories. Our salesman was helpful but not pushy which we appreciated.
My rating is also for our sale experience. Actually enjoyed our shopping experience at Ashley. There is a large selection to choose from and ended up buying a type of sofa which we hadn't even considered. Eric, our salesman, was great! He didn't hover over us, which allowed us to privately discuss our decisions. (When salesman hover us, we are less likely to buy anything and leave the store quicker) Eric seemed to know exactly when to stop by and check on us, to see if we had any questions. He was polite, professional, and didn't pressure us to buy. Looking forward to our new furniture to being delivered!
This review is more for their call center for customer service than the store itself. We waited 4 months for our bedroom set to arrive just for them to send the wrong screws for the bed itself. When we called their customer service they said it could take a week for the screws to arrive, no apology for the inconvenience. After 2 weeks still no screws, wouldn’t apologize still and we ended up having to just buy our own screws from Lowe’s. The customer service is absolute garbage and when we kept explaining that we still don’t have the screws we could hear them giggling in the background on the phone, not a care in the world. I hope nobody else deals with this level of poor service
Placed an order and made deposit for bedroom suite with Reed on April 3 2021. Was told it would be 2 to 3 months out. Three months later he calls and tells me everything is in but the nightstands and they're a couple weeks out so I tell him to wait and deliver all together. Two months later I reach out to ask and all they have is the mattress and want to deliver. I didn't want to sleep on the floor. 11 months later I call to check and am told it'll be here in March of 2022. April rolls around and I call again. Keep in mind they've only reached out to me once. They say it's on the east coast waiting to ship. I ask for my deposit back and they claim to need override authorization from their regional manager. I ask to speak to him directly and they immediately call my spouse and process the refund. Entire experience was miserable. Would not buy a lamp from these people let alone an investment in furniture.complete lack of service and follow-up.
So my new furniture arrived. My family is enjoying the new furniture. The delivery ended up being 2 weeks earlier then what the original estimated date was. The delivery crew was professional and set everything up quickly. As far as my sales experience went. My salesman Eric was very polite and very helpful. He showed me exactly what I was looking for and answered all my questions. He gave me space to shop around and think which I appreciated. I was online price comparing when Eric came back with a price that I was highly satisfied with. So instead of just looking for furniture today - I went ahead and made the purchase. This so far has been a good experience. Thanks Eric good job !!
Our experience purchasing the couches were fine. Our issue was with the delivery- we were told they were on the way to the house twice before the delivery actually occurred. When the delivery men finally arrived, they told me that they couldn't get the couches in the house and would have to leave them in the garage for me to deal with later..? So okay, I agree to have them put into the garage to avoid conflict. They place the couches on their sides with the arrows on the boxes pointing in the opposite direction. Why would you even place a couch on the side to begin with?Will not be using Ashley delivery in the future if we buy furniture here again.
Ordered a bedroom (bed,dresser,chest, nightstands) in August (paid in full) with an expected delivery date in December. We got our bed and dresser in January, and the arrival of the rest of our order keeps being pushed out. It has been 9 months and they have told me it will be at least another month before but they have no date at all for when it should arrive. It takes less time for a human to be conceived and born than it does for my furniture to be shipped to me.....
The sales staff here are like vultures on a dead carcass. The online price on Ashley’s website for the set of furniture was $800 cheaper than the in store price with what the sales person said was a. “10% discount.” I’m not sure if they like to rip people off for the extra commission or for the fun, but I would just buy online if you like the furniture.
We Had a Great Day at Ashley Homestore, Costumer Service was Excellent and LeGina Burnett was Awesome at helping us picking out Furniture if u need any help with Deals she’s the One to go ask for she was the Best!!
Sometimes yes, sometimes no. It all depends if I need something.
If you expect customer service then Ashley Furniture is not the place for you. If you haven't been furniture shopping for awhile, you are in for quite a surprise. There is very little supply and ordering can take 4-6 months. My MIL recently moved to Huntsville. We convinced her to leave her old furniture in Pennsylvania as she deserves new, pretty things. We looked at several local furniture stores and didn't see anything she really liked that was in stock. She had an appointment on Bob Wallace so we decided to stop at Ashley to see what we could find. I guess "find" is the operative word here - we walked around the store almost half an hour before we found someone to help us. We weren't the only customers looking for help either. Once I finally found someone to help us, we finally had success in our quest for furniture. Our salesman was able to tell us what pieces were immediately available in the warehouse. From there, we decided on a couch and bedroom set. We paid and set up delivery for that Friday - great since my MIL had been sitting on lawn furniture and sleeping with her mattress and box springs on the floor. While I was given a range of times for delivery, I was supposed to receive a call when the delivery truck was actually on its way. This didn't happen - luckily I was at the house waiting with her when they showed up. The problems with Ashley continued. I looked on the truck and there was no bedroom set. The delivery men were no help as one spoke no English and the second very little English. I tried calling the store - I let the phone ring over and over, I tried a second time with the same results - no one answered. I had the cell number of our salesman so I called him. He was off but said he's email the manager and she'd get right back to me. Nope, didn't happen. Now the kicker, while the delivery men were there, I received a call from customer service requesting that I take a survey on my delivery. I told her what happened and she said she would immediately walk a help ticket across the room and her supervisor would call me right back. Once again, nope. Silence. Finally that evening, I called the store and someone answered the phone. She rescheduled the delivery of the bedroom set for the following Tuesday. This delivery was fraught with its own problems. I did receive a message that the truck was on its way - when they were ten minutes out. At least I was notified this time. The furniture was in the truck but my husband noticed that the packing foam in the box was broken into pieces and there were little styrofoam balls stuck to everything. He pulled out the vacuum and cleaned off the furniture and even the truck, as the delivery men watched, so it wouldn't be tracked all over the house. Finally the furniture was brought into the house and assembly of the bed was started. The delivery man was struggling trying to get it together. My husband, Mr Fixit, looked at the instructions and the guy was doing it backwards. Who knows how long he would have kept going without intervention. At that point, my husband found out that both of the delivery men had been working for the company for less than a week. What in the world was the delivery company thinking by sending out two new workers as a team? (What were they thinking when they sent out two workers who between the two of them couldn't communicate in English?). In this case, the responsibility lies directly on the delivery company. My MIL really likes her new furniture and that's all that counts at the end but wow what a journey to get to that end.
Me and my wife order a bedroom set December 2020 it’s now February 2021 we have been given the run around and our delivery date has been push out again I highly recommend not to buy anything from Ashley Homestore in Huntsville Al
LeGina was so welcoming and comfortable to be around. She helped us find a great mattress with a great price no hassle at all. James also was a big help. If you ever visit contact them two!!! THANK YALL I AM HAPPY with my purchase.
After a long process I have received my mattress and want to give a thank you to Ashley Anderholt who has went out of her way to ensure that I am satisfied with my purchase. THANKS ASHLEY!!
Friendly staff but in store prices are a rip-off. Furniture quality is poor. I have a kitchen table and a bedroom set. Make sure you check under the surface before buying. Ashley Online has better prices.
Service is fantastic. Love my chairs. Polite and helpful!!!
I recently purchased an adjustable base and mattress. PLEASE ask for Kelvin Maclin. He was extremely professional, knowledgeable, and courteous. Kelvin covered every aspect of the purchase. I highly recommend shopping at Ashely Homestore.
I strongly recommend against shopping at this establishment.I say so primarily because of the management. I recently spent thousands of dollars at this place. But you wouldn't know it from the way the managers treated me. Their retail culture--aimed at squeezing every penny out of each customer--clearly does not value the notion of customer service. Which, ironically, will hurt their bottom line in this case because I won't be returning to give them another dime.No calls back. Marking up prices literally during conversations about certain products. And no effort to try to remedy the situation when problems arose. Only a bad attitude and a refusal to speak with the customer because the manager was "busy." In addition, they sent some incorrect items upon delivery.Because of the explosive population growth in this area, this store's management probably can get away with this lazy, unprofessional approach simply because of the demand in the market--at least for now. But it's no way to run a business, and they certainly have lost a lot of future business from me as a result.Although some of the staff demonstrated flashes of competence and sincerity during the purchasing process, the management made the buying experience largely unsatisfactory and unpleasant.Other furniture stores also may not be perfect, but they couldn't be any worse.We certainly won't be going back.
Because I have waited 26 weeks to get my furniture and no date is in site yet. I tried to understand but come on 26 weeks. I paid furniture in full. Maybe I am to trusting. Would like to hear from someone who owns the store!!!!!!!😡
I'm giving them 5 stars for the customer service we received in the store. LeGina was the salesperson who helped us. I think we tried out 50% of the recliners before deciding on one. LeGina was very helpful.
Walked around the store and picked out furniture to be told it was a 6 month wait for everything I picked out. Couch, bedroom set, kids beds… which to me is a very long wait time so I informed the associate that I’d look elsewhere to see if their wait time would be the same. When the manager heard me say this he came rushing over and said “Ashley is the best other stores are saying 9 months we have the fastest times” and was kind of aggressive about it. The associate then told me he only gets paid on commission. That was unprofessional. Not gonna be guilt tripped into spending thousands of dollars. Anyways went to rooms to go they had everything in stock ready to go besides the couch I purchased which was only a 2 month wait not a 6 month one.
Damen is amazing!
In June we went to Ashley's Huntsville Store, We received our table Dec16th with missing pieces. It has taken 2 months and countless phone calls and nothing. I did get to speak with a human named Tina at the Huntsville store. She basically (politely) said you are screwed. I have been on hold with "customer care" for 1 hr. DO NOT BUY FURNITURE FROM THIS STORE EVER!!!
Very helpful staff Damian was wonderful he helped me with measurements very knowledgeable of all products
ashley homestore in huntsville al is the most calm and peaceful environment they welcome every guest and will explain it all if they don't know it they find out... At ashley they really do find a way to put a smiles on faces and they really do want you to have a great night's rest! They have the most family oriented team of people who strive to exceed your expectations. 💪🤝
We had a great experience at Ashley trying to find the perfect sectional for our space. We went one weekend and searched around found something we liked just didnt like the color. We searched everywhere else and to our surprise Ashley was the best on prices (even better than the aarons outlets for smaller items) On our 2nd trip we was greeted by LeGina Burnett and she got into our heads and we showed her our space and she guided us to various different sectionals until we found the right one. She sat with us a drew out the lay out and got exactly what we wanted ordered and was so easy and friendly. Not fond of having to wait but we understand the current circumstances and they say all good things come in time and we cannot wait until our new sectional is delivered and set up. :)
I ordered the August 2021 but ashley customer service says that they don't know when I get delivery. I spend more then $8000 I'm so disappointed to ashley furniture If you want to buy furniture, go to other stores.
LeGina Burnett is the most awesome sales person I have ever dealt with. She was so helpful while not pushy. Got everything I wanted thanks to her. Highly recommend go see her for your furniture needs.
No really a good selection , and if you are going to order , I can tell you you can find better prices and faster deliveries on line
So right now Ashley gets 1 star. It has been 6 months and we are now in the new year and only half my order has been delivered. They apparently have no way of seeing where my furniture is at. Last I checked, everything that is shipped, even if it is on a boat somewhere, has some type of tracking number. What was supposed to have been delivered in Nov got pushed to the end of Dec. It is now Jan, gave them a few extra days before I checked and now it will possibly be mid-Feb? I understand supply chain issues and as the person I was speaking with stated, it could be on a boat off the coast of California. Just tell me where it is and I will understand. Do not tell me you do not know where it is, because that is not a way to stay on my good side. Also, please answer your phones. I have tried calling numerous times and no body has ever picked up. I always have to come in to get a status update. Clearly, selling is your #1 priority but after that, no one cares.
Overall, the store is a system failure. While I like the selection/quality and the friendly staff, they can't manage themselves for anything. The phone doesn't work (goes to a call center) and the shipping (even discounting the ongoing supply chain issues) is slow and incompetent. Lastly, the bill I got had nothing to do with what I actually ordered and they said the furniture protection I had paid for was cancelled (not by me). Tried talking to the operations manager, who was very friendly, but in the end, got nothing beside "we're looking into it". Ashley corporate should really do a deep dive on the Huntsville and its regional HQ. Again, decent people, but working with a messed up system and/or policies.
We bought a sofa in August, 6 months ago. They immediately charged our credit card and then told us we would not get it until November or December. We came back once a month, starting in November, to inquire about our sofa, they were always rude and lied to us, (we will deliver in December, etc.) By January, they could not give us a delivery date. We finally requested a refund, for which we are still waiting. I strongly suspect that they were waiting until we cancelled the order so they could sell it for more money. We paid almost $1000 for this sofa, which is available all over the internet right now for $1700. If they would have cancelled back in August, we could have still gotten a sofa within our price, but now, by holding our money, we are priced out of the market. THIS WAS NOT A CUSTOM SOFA.
The management of the store and its region is bad. They have problems with things as simple as an answering service (they don't pick up the phone when you call). The accounting department can't figure out what to bill you for and the shipping department is slow and unresponsive.That said, the employees are knowledgeable and friendly. The furniture/selection is decent. It's just a problem of following through with getting your items delivered, keeping the customer informed, and properly billing them. The store needs better management at all levels.
Great Service, Great Products.
LaGina was extremely helpful and patient. I would buy from her again.
Had a wonderful experience! leGina was wonderful!
Cres Maniego assited me at my local Huntsville store. She was very informative, knowledgeable about the furniture as well as honest about delivery expectations and more. Excellent customer service !!
Nice store with very helpful sales staff. My only issue is with the 9 month delay in getting the end tables I ordered in early July 2021. I got my coffee table but just found out it will be April 2022 before the rest arrive.
Legina in the Huntsville store was absolutely amazing! Best furniture buying experience ever!!
LeGina helped me find the perfect couch for my new apartment!
Not a fan of that style.
I walked in last week, looking for help with an online order...I met Michael right as I came through the door; he listened to my problem, looked over my paperwork and took me to Ashley the store manager. And then she helped me with my online order and also helped me find a loveseat that could by delivered the next week! They were so so nice and patient with me, assisting me to find exactly what I needed. I also ended up getting a beautiful rug too. My furniture arrived today and we could not be happier with purchase. I found this store's employees to be most helpful and kind. (Also a shout out to Haley who helped me on the phone.)
Update 10/8: Went in today to look at purchasing a new bedroom set. Ended up with a bedroom set and a leather sectional thanks to Eric. As my original post noted, I was no impressed last time I went in there (prior to COVID). I don't know if the management has changed or what, but this experience was completely different. Eric is a great salesperson. He is not pushy, he listens to what the customer says, and he takes the time necessary to make the customer feel wlecome. The one thing he doesn't do is waste your time. Like I said, we went in for a bedroom set. Thanks to Eric's diligence and unsderstanding, he also found us the exact livingroom section we were looking for. We had been to 5 different stores and couldn't find one that was just right. You can pay two or three times as much at some competitors, but you won't get the customer service you do with Eric. Original Post: I've purchased several pieces of furniture from this exact store, and never have I felt like I did walking in today. The lady who met me at the door introduced herself, asked what I was looking for, and after I told her, she simply said...well, let me know if you find anything. How about you do your job and help me look for what I told you I wanted. Poor customer service aside, Ashley,like so many other furniture stores, has increased their prices to ridiculous levels.
LeGina was fabulous for starters! She wasn’t your typical sales person who tries to force you into buying something. She wasn’t trailing our footsteps in hopes of making sure we made a decision. She was personable and easily to discuss things with and made the process so smooth! I’m still waiting on my king size mattress but I’m still LOOOOVING the bedroom suit.
They pressure you to give them a good review as soon as you purchase furniture. That's the only way they have what appears to be an overall good review status. The furniture they sell is basically junk, save your money and go to a quality furniture store. We need to replace the living room furniture we bought just 3 years ago. They sold us a 5 yr warranty that isn't worth the paper it's written on and they said they were throwing it in for free since we were paying in full and then charged $130 to drive it across town. I had no idea it was so poorly made when I was in the store. It looks like it would have been solid, but it's flimsy JUNK. I would NEVER buy from this junk store again!
My fiancé and I went in about an hour before closing to just look at a bedroom set we had seen online. We didn’t have any questions at first until we decided we liked it and wanted to go ahead with a purchase. Paige Martin was the lady on the sale floor that night and my fiancé had a few questions for her and she had all the answers plus more! The set would take 4-6 months to come in (not her fault) and we were not sure about ordering after hearing that. She then worked with us and got us a great deal and we ordered it and got a great price for the set and a mattress! She and her team did an amazing job working with us, staying a few minutes late making a sale, and helping us to get the best price we could!! We appreciate everything!
Kelvin was very knowlegable, helpful, and patient. We'll definitely be back for any of our furniture needs.
They delivered or furniture and it was broken. It took visits from 2 technicians to fix it. Then months later, a motor started to not work right. Also the cushion started to sag in the corner. They sent a big box of stuff to fix it, but when the technician came, he said Ashley didn't call out the right piece of furniture on the work order, and didn't allow for enough hours to fix it. Hw therefore couldn't fix it. They rescheduled me again, and another box of parts was sent (different from the parts sent the 1st time), but these weren't needed. The 2nd technician said the right piece of furniture was identified, but still now enough hours were allowed fir the fix, so he could do nothing. Then Ashley told me they will come pick up the furniture and the boxes and fix it at the warehouse. They scheduled a pick up time today, but gave the truck driver the wrong address. They are now telling me they have to reschedule me, for a 3rd time. I WILL NEVER BUY ANYTHING FROM ASHLEY FURNITURE AGAIN!
They took my 5k in May I still don’t have my furniture and they are now saying December. They rarely answer the phone and never call back. The store manager when I was able to get thru was rude
Great salesman but just disappointed we can't get our furniture for 6 months
(Translated by Google) My order was not complete, the customer service almost never answered and when they finally did, they agreed to call you back and they never did and the manager in the store in Huntsville does not help with anything tube that waits a little more than 3 months and does not I complete my order and I do not know when what is missing will arrive, nobody tells me anything (Original) Mi pedido no llego completo el servicio al cliente casi nunca contesta y cuando por fin lo hacen quedan en regresarte la llamada y nunca lo hacen y el manager en la tienda en Huntsville no ayuda en nada tube que espera poco más de 3 meses y no me llego completo mi pedido y no se cuando llegara lo que falta nadie me dice nada
Mattress had a label in red writing..said Hole. Love seat had a tear In the seam where the zipper was. My hutch to the dining room has a piece of wood chipped.. and it has taken a year to get it all straight.. and they set up delivery times without consenting first. Overall.. I give them a big F-U... just saying.
I want say good luck to the people that left their comments with problems they are having with Ashley furniture,, I cant even begin to explain the nightmare that I have been thru that's not been resolved its been a year, I'm stuck with a sofa that is non repairable, this was said by their own people.i wouldnt give them this 1 star if it was my choice
Impossible to get someone on the phone.
So cluttered and unorganized no room to walk especially if you're on a cane
Ok after 2 months of many problems with my bed order, the bed was dropped in my new house and last week we realized a big bedbug house inside my bed, we dieciséis to fix it by ourself because in my last conversation with a peros of in the store she said I don’t have to be complain because I payed cheap $1200 looks like cheap?!!???’!??? My bed still having bedbugs and the company is not answering the phone ☎️
Do not buy from them all they do is lie.been July and still don't have everything and got wrong bed .
I ordered my first couch in 2020. Ashley set up delivery for me and STOOD me up 3 different times. I took off work for this- it was awful. So in the beginning of May 2021 when I decided to buy a sectional, I expressed my awful experience and asked if Ashley was still behind. I was told they are back from Covid and the sectional would be here by Aug. Aug turns into September, September turns into October, and *shocker* October is now November. My problem with Ashley is that I SPECIFICALLY asked about this issue and was lied to. The amount of times I’ve spent 30 + minutes on hold to check up on my couch, because they don’t even have the decency to follow up with you, is ridiculous! As a business owner, I would be embarrassed to treat my customers like this. When I asked for a discount, they offered me 7% off, just to top the cake off. I’m not sure who is doing these fake reviews for them to have 4.5 stars, but listen to me, when I say DO NOT BUY!
Went in September 2021 to purchase furniture. Was advised it would take until January for furniture to be delivered due to delays. Called back around October 2021 for a status update, only to find out the main customer service number has no direct contact with this store location. Had to physically go back to the store to cancel. Would advise prospective customers to look at competitor stores in the Huntsville area, as the poor communication between client/customer service/store is unique to Huntsville location.
It really is nice going into a furniture store and not being pressured! LeGina was amazing and we kept going back because of her top notch service and kindness. So excited for our furniture to get here! Highly recommend Ashely’s and even more recommend LeGina for all your furniture needs!
It is impossible to get anyone on the phone! Our bed was delivered without the storage drawers (one bedside table was also damaged). We submitted a claim the day it was delivered. Now, 6 days later, the bed broke because the mattress was apparently too heavy for it without the drawers. We’ve never heard back on the missing/damaged pieces claim and now we need a whole new bed, not just drawers. Trying to get this resolved is a nightmare, all while we now don’t have a bed to sleep in!
Our bed was not delivered with the storage drawers. (Side table was also broken!) We filed a claim and now, 5 days later, the bed is broken where the mattress put too much stress on the unsupported slats. I have tried filing a second claim but it is Impossible to get anyone on the phone. I even tried calling corporate and was rerouted back to the local store. I would go somewhere else. The customer service is awful!
We have never had problems in the past. Which this purchase we were told because of COVID there are delays for delivery. We were told 8-12 weeks as opposed to the 4-6 weeks when things are normal. We have been very patient waiting on delivery, inquiring from time to time but not pushing the issue understanding the production issues. My biggest problem is that Ashley knew at some point that production on the model we wanted would stop before orders could be filled. With that being said an appropriate customer service solution would be to call the customer and offer other options instead of leading us to believe that we were still going to get what we ordered. Some people would completely understand, now when I need furniture again I’ll think twice about where I shop.
The salesperson was very helpful and nice. The downside was having to wait awhile for the furniture pieces and a little miscommunication. However, Ashley HomeStore did everything they could to get the furniture to us as quickly as possible. The movers were very polite, quick, and on time. Thank you, Ashley HomeStore.
We ordered furniture 18 weeks ago. We were told delivery would take maybe 12 weeks so we were aware of the wait. Well I had to call them to get and update on this past Tuesday. We have a VERY large order. Was told everything was in and sat up a delivery date for yesterday. I took off work to be home. 2 pm rolls around and still nothing. I called the store and was told there was no delivery set up. So I took off work for nothing. Then I was transferred to the scheduling department and she went over all our furniture that wasn’t in and it was a whole bedroom suite we had ordered. This is frustrating because it’s furniture for our children’s bedrooms that we have already cleaned out and threw old sets of pretty much everything out on Wednesday because we thought we were having new furniture tomorrow. We also are getting a new bed and mattress so we tossed our old one out as well. Now we’re scheduled for a “partial delivery” for Tuesday. We are having to figure out new sleeping arrangements. This has been so aggravating and Ashley Furniture seems so disorganized and seem to have no communication within the business. It’s frustrating to already wait this long for furniture. I asked to speak to a manager and apparently she was on “lunch”. It has been nothing but a huge inconvenience with them!
Do not buy from this company. Tgey are great up front and over promise. We have been waiting eight months so far to complete the deivery. We hot a partial and it was damaged when we received it. The company that delivered it is a 3rd party. They took pictures and said they would get it replaced. When we called to check on it nothing had been filed. It was aot of rude customer service and headaches to deal with. Every date they have given us has been pushed back when we wait and call. I think they are hoping you honestly give up and count it as a loss. I will never order from this company again!
We ordered furniture 9 months ago that has yet to come in. We understand that this is due to COVID and production. However, the associates and manager do not respond to emails nor do they return voicemails. If you are lucky to get through to someone after a long (20-45 min hold) then they claim they will check your order status and call back but they never do. If this was a one time occurrence I would write it off but this has happened for months! COVID isn’t an excuse for very poor customer service. I realize they made their sell and now could care less about us as customers.
You will never receive your furniture. I was in line with three other people tiring to get a refund for items never received. Now instead of being told that I'll get my furniture in a couple of months, it's "you will get a refund in a couple of days". Do not buy here, be warned.
Ordered couches in January its now September and and they are saying next year maybe if they don't discontinue it and can't get my money back this has become a scam. The store says corporate must approve the refund and corporate is saying it has to come from the store. Corporate clames they are not responsible for the stores because there individually owned.
We were told cause of covid that it would take 4 months to get our couch. Which was ok by us. We received a call 2 months after purchase that our couch was ready to be delivered. We scheduled for a delivery day and they told us a time frame. We took the day off from work and didn’t receive one word from them that day. We called and found out that our couch mysteriously “vanished”. They would find our couch a couple hrs later. We scheduled 2 more times and each time they said our couch went “missing”. We spoke to a warehouse person ( Kara or cara). She was useless and didn’t want to help us in anyway in resolving the issue. She referred us to the store manager ( James Rea). James told us to contact warehouse cause they have all the info, and he didn’t know anything. We tried to get a refund, but James said they would take 10% of the Payment for cancelling even thought it wasn’t our fault. We finally were able to contact a warehouse manager who apologized for the poor service and gave us a 100% refund. BTW calling the store gets you no where. We were constantly placed on hold and when you get #1 on queue. You would get instantly hung up on.
I purchased 2 pieces of furniture in March of 2021 and have yet to receive my items as of September. Ashley HomeStore seems to have very little care for customer satisfaction or fulfilling their promises.
LeGina greeted us as we entered the door and let us know she would be happy to answer any questions. We chose to look around on our own but as soon as we were ready to purchase, she acknowledged us and said she would be right with us. She answered all our questions and helped us purchase a new dining room set. She even told us to call if it had not been delivered by a certain date and gave us a number to reach her. She was fun to work with and we can’t wait to get our new furniture. Thanks so much!
I ordered in March now it is September. Still being told later and later dates because you can't materialize what I bought. Thing is, you did put 8 to 12 weeks on a contract. You didn't follow through so there shouldn't be a restocking fee. Further more, you put 8 to 12 weeks on a CONTRACT. When you don't follow through with a contract the contract can hold you accountable, thus prosecutable in small claims court for not only theft, but distress on the customer. Look forward to that!
DO NOT SHOP HERE!!! We ordered our furniture 5 months ago. We were told that because of COVID, it could take up to 2 months to get our furniture. We received a partial delivery in June...and that was a HUGE battle to get that! Not only did they just skip our delivery TWICE without a phone call. We were told that we would have to wait a couple more weeks to get our stuff. We went to the store to cancel our order and get a full refund, somehow, they were able to get our partial delivery done the next day. Now it's a huge struggle to get someone on the phe to answer my questions. They either don't answer, or they want you to leave a message in their already full voice mail, or you get someone with a TERRIBLE attitude!! I have been an Ashley furniture customer for 15 years. I don't know if it's just the Huntsville store or the entire Ashley Furniture, but my experience has been the worst experience I have EVER had!!! UPDATE: We got most of our furniture in October. We were told our last item of furniture showed as being shipped and scheduled to be in at the beginning of November. That didn't happen. Now I'm being told March.
My fiancé and I visited this store. Legina assisted us and was very nice, however what we were told was a lie. Legina let us know about the 16-20 week wait, but that some items were in a warehouse in Birmingham ready to ship in three weeks. Before we made a purchase on our couch we asked if the couch was an item in the warehouse and she said yes. This was the only reason why we bought the couch believing that our couch would be delivered in three weeks. We have not been scheduled for a delivery and when I contacted customer service I was told that part of the couch was showing for delivery in 16-20 weeks and that the rest of the couch and our other items (we ordered some barstools as well) was not even showing. I was also told that when the sales team gives you a delivery date that they are looking at other customers information and delivery times. I was transferred over to the store because I was told by customer service that they couldn’t assist me further. After waiting 15 minutes, someone answered from this store, but once I told them the issue they put me on hold and transferred me without telling me why or that they were even doing that. I’m assuming I was transferred to the warehouse and they let me know my items were there, but just sitting on a truck that hasn’t been unloaded. We just want what we paid for and at the time we were told. If we knew it was going to be longer we wouldn’t have ordered the couch, however Legina reassured us that the item would be ready and delivered in three weeks. I would not recommend Ashley Furniture. I understand Covid has made it difficult , but stop giving false delivery times if you can’t fulfill the order.
I will never buy anything from here again. I've waited 11 months and still waiting but they said 8 to 16 weeks with covid delay. When I call I've been hung up on, some of them are rude on the phone, they scheduled 2 partial deliveries and never showed up and didn't call. This has been the worst experience I've ever had buying anything and the furniture is not the same quality as the showroom furniture I picked out. In 9 months all they got done is a bed frame and dresser, I'm still waiting on the livingroom set. Go to any other Ashley homestore, this one is privately-owned and not part of the franchise so you can't get anything resolved with them. They have treated me so terribly save yourself the trouble and just go to another location.
Purchased an Extended Warranty with 2 Bedroom Suites for my kids. One of the beds is defective. We had one side board repaired before the 1 year manufacturer warranty was up (7 months after purchase). The other side board broke 5 months after the manufacturer warranty expired. We were told that the “Platinum Furniture Protection” covered “everything”. Found out it does not cover a broken bed frame made of particle board. Spoke with the manager and he stated that the Huntsville Ashley store is franchised so they do not offer the same extended warranty as the Ashley website. We never received any information regarding what was included in the furniture protection purchased. The manager told us to call Ashley Customer Care but how does that work if the Huntsville store does not fall up under Corporate. I am sure there are many people who have heard the same. Wanted to warn others before they buy from this location.
Update: check them out at the Better Business Bureau before you go. My problem was reverberated many times. ***Worst customer service ever. You end up in an revolving automation nightmare. I have gotten to be the next call to be answered just to be put last in line. After 12 weeks we received a phone call for delivery. We had a delivery window of 1130a to 230p. It’s after 5pm and still no furniture. Second delivery date/time went by with no delivery.
We have been waiting for a delivery for 7 months, we always call to find out when they can enter it and they never know when they can deliver it, how long we are going to wait a year
I have been searching for a specific sectional and after trying seven or eight stores and online it was either pay a premium price and wait 3 months or slightly better price w/ a 24 week wait!!! That was until I walked into Ashley & met LeGina Burnett! She was phenomenal! After telling her what I needed she went to work. Came back with the perfect price, smallest wait time, and delivery!!! She wasn't pushy and gives you space to think. She made something I was dreading into an unforgettable experience, so thank you LeGina!!! 5 ⭐ ⭐ ⭐ ⭐ ⭐ service!
⚠️Warning! The timelines given are false. Do not believe you will get your furniture by the time on your receipt. Worse, customer service does not return calls, managers don't either. Read reviews CAREFULLY. Customers tall complain of the same thing. WAITING 8 MONTHS NOW being told up to A YEAR or more!!!
HORRIBLE! Ordered furniture in February- required to pay in full. Paper work stated 8-12 weeks. Called in May told July, in July told September. Now told "maybe December." The regional & in house manager do not return calls. Even going in there personally does not get you help. The 4.5 stars they have is BS. It was much lower a week ago. Someone in the company probably changed it with BS reviews. Do not waste your time or hard earned money here. Its not worth it.
Don’t buy from Ashley!!! We purchased from 5 stores and they were by far the worst. Cheap yes but wait times are long (as they are everywhere), but once you purchase they charge a 10% fee to cancel even if the delivery time is longer than quoted. To make things worse, their customer service is awful. It takes forever to get through to anyone then once you’re through to someone you have to be transferred and then wait and wait again and still no answers. You cannot get through to the store you ordered from, your call is automatically forwarded to a call center which has limited hours. Havertys was far better, and even Amazon or Wayfair has great items which you get right away.
Wonderful, friendly & knowledgable staff! Cres went above & beyond to find exactly the furniture I was looking for, and to get me the best price. I will shop there again!
Since our first visit to Ashley Furniture Store in July 21, we have waited five months for delivery of three rooms of furniture and do not have an estimated delivery date. I can understand why there is a long wait for delivery but now we can not get anyone at the store to answer a phone call. After over ten attempts to calls the local store I drove the twelve miles to get an update. There were no customers in the store when I arrived and I found most of the employees sitting at desks or tables and staring at their tablets or phones, including the manager (A. More). Every one of these bored employees ignored at least a dozen phone calls in the 25 minutes that I was there. There appears to be a corporate environment where apathy applies to everything except making a sale (making a commision). After asking a few questions that Mr. More could not find answers to about further delivery delays for the almost $15,000 of furniture that I bought, he assured me that he would text me an update later that day. So far I have waited five days for his response. He does not responded to my email either. The covid related issues are understandable but this kind of awful customer service that clearly permeates the Ashley Furniture business in Huntsville, AL can only come from terrible management, at the top. I advise you to spend your furniture dollars somewhere other than Ashley Furniture until they get their stuff together. Like my furniture, it might be a long wait. Shawn H Madison, AL Initial post last August: We had a great experience at Ashley. The furniture is beautiful, but a lengthy wait for delivery. The sales woman, Tia, is a real pro. She and the manager got us a GREAT deal. So good in fact that we bought three rooms full of furniture. They will work with you on the price, the sticker is just a starting point.
Gave my party a great discount on a glass vase
My wife and I ordered furniture in March and have only received half of the order. Every time we call about the rest of the furniture we are given nothing but excuses and the delivery date keeps getting pushed back. The manager at the Huntsville store is no help and is very rude. Will not shop here again and wouldn’t recommend this place.
Went to purchase a mattress and a dining room table. LaGina was great and I would definitely recommend her, but not Ashley. This review has been changed for the poor customer service from Ashley. We ordered a dining table in March and it kept getting pushed back on the truck. It wasn't until July that I got fed up. I called to cancel and all of the sudden they have a 10% cancelation fee. Which they don't tell you about. We will not be purchasing from Ashley again
(Translated by Google) The service is good, but delivery was too late. It's already almost 1 month and they haven't delivered the merchandise (Original) El servicio es bueno,pero demaciado tardía la entrega.ya casi 1 mes y no han entregado la mercancía
Ordered 3/5/21. Was told 8-10 weeks. Ok cool. Dining room set delivered 7/14. Bedroom set not expected until end of 8/21. Every time you call you get a different answer. ***EDIT: bedroom set was FINALLY delivered 12/3/21*** Ask them about canceling? It’ll cost you 10% as a restocking fee. How can you charge a restocking fee is they aren’t even in stock? It’s criminal. We won’t be back. Go to university furniture instead. They have access to the same stock of furniture as the Ashley catalog and will sell it cheaper.
LaGina is wonderful to deal with.
Kelvin Maclin was a great salesman. I give him 5 stars. He was very knowledgeable about the product and made my shopping experience easy! If you’re ever in the store ask for him and you won’t be disappointed!
This store is the worst furniture store to deal with. Can't deliver what you ordered properly. Can't get management to work with you. Can make returns. If you deal with Ashleigh or Keith they will never return your calls. I will never buy another thing from this store.
We hadn’t purchased furniture in many years and decided to take advantage of the memorial day sales. We wandered into several stores and discovered Ashley homes offered the quality and Style that fit our budget. Kelvin was great working through days of indecisiveness, changes in our order as we added and subtracted several times. There was never any pressure and a lot of consideration on his part to make sure we got what we wanted at the best price. The store manager even responded quickly to gain our trust and our business. We were concerned about the long delivery times but as kelvin said it would happen, we are now taking delivery many weeks before the delivery date promised. Next time Ashley home furnishings will be our first stop! Thanks kelvin
I will never buy from Ashley Furniture again. We ordered furniture months ago and we were quoted 8-12 weeks. Now they say it’s going to be an additional 6+ weeks and that date is subject to change and most likely will be pushed further out. I should’ve read the reviews and done my research before ordering. Their customer service is TERRIBLE. The rep who helped us stated numerous times she gets an updated sheet weekly with delivery dates and that she would keep us in the loop of our estimated delivery date. We have heard NOTHING from her. I have called twice to follow up. The first time I was told the first of July and when I called back now they’re saying late September and subject to change. It takes forever to get through to anyone then once you’re through to someone you have to be transferred and then wait and wait again and still no answers. You cannot get through to the store you ordered from, your call is automatically forwarded to a call center. I am beyond frustrated and will not recommend Ashley to anyone.
I went in my local store and chose what I wanted. They didnt have it in stock but was greeted by a friendly and nice employee, Kelvin Maclin. He helped me order my item and with his help everything with very smooth. He amswered all my questions and even kept me up to date and gave me info on when I should receive my tv stand. Very intelligent and helpful person. Ask for Kelvin if u want great info and awesome help.
Nothing in stock
Great staff, very helpful, nice selection
I ordered an entire living room set along with a new mattress and box spring. I ordered them toward the end of April. It is the beginning of July and I have received a broken box spring, and table and chairs. I was suppose to received the recliner today between 12:30 & 3:30, it is going on 4:30 and when asked if they can just leave it by the back door we were told no. They have to have a signature. I asked if we could pick it up at the store the next day and again we were told no. They have to return it to the warehouse down by Birmingham. Don’t try to call the store, you will be waiting for almost an hour. Don’t push the button for a call back… they won’t call you back! This is by far the worse customer service I have ever seen!! I will never buy from them again!
We purchased a sectional and service in store was fine. We received no notification or communication about where we were in the order. We had to guess when the furniture made it to the warehouse and call them for information and then to schedule delivery. Delivery was made with a broken piece of the sectional. It was loaded on the truck broken, surprising when it is alleged that every piece is inspected before it leaves the warehouse. We were given options on taking the whole sectional back or just the piece with NO indication on which may be best given the situation. We found out subsequently that there are hidden restocking fees and extra delivery charges for THEIR mistake should we return the whole sectional when we are being quoted with another 16-20 weeks for getting the piece THEY BROKE to complete the sectional we purchased in FULL. I would never recommend this company! We assumed based on ratings that it was a safe bet; however, if there is an issue with their shipping, receiving, and delivery they make no effort to remedy the situation in a timely manner and support the customer. FYI for anyone else experiencing these types of poor business and customer service practices you can file a common with the AL Attorney General's office to support meditation!
The sales associate in store was fantastic and could not have been more patient and helpful during our order. Our problems began with the delivery. Ashley did not reach out to us to schedule and when called stated that they were waiting on us to schedule the delivery date. As I am a novice at being clairvoyant we would presumably have been waiting until the second coming of Christ for a scheduled delivery date. When our delivery arrived a section of the couch purchased was broken, the delivery supervisor informed us that the item would be sent back to the warehouse and a new section would be delivered. Upon us reaching out again to the warehouse we were informed that it would be an additional 16-20 weeks for the broken section, or we could spend a 10% restocking fee and a delivery fee to pickup the remaining furniture that was unbroken. My family wanted a couch, we instead received a headache and a run around with the only options of wait until Santa delivers the replacement or pay more money because something got broken between the manufacturer to warehouse trip or warehouse to my home trip.
How do you keep selling furniture when you can't deliver? We ordered a living room set March 20th and was told 8 weeks. That's not great, but doable. Then it was pushed out to July 1st. I call and the recliner and table are in. When I asked for a time frame for the rest, I was told mid August! So anyone ordering now....it will be 2022 before you see furniture at this rate! UPDATE! They NEVER called I finally called to set delivery for the recliner and table. Miracles of Miracles, the whole orders in!! So last night my husband and I moved all our furniture to the basement in anticipation of our delivery today. I had called to find out a time frame, they don't call, and everything was a go. I took the afternoon off work, the delivery drivers let us know when they were 20 minutes out. They also asked if we would accept a partial delivery, the couch was ripped. I got on the phone with the manager and he rushed me off the phone so he could look into it. So the guys are unloading the Loveseat and I'm thinking I ordered some ugly furniture. It had been so long I couldn't remember. Then they unpacked the recliner and lo and behold it was completely different! I brought up a picture on my phone and that is the recliner I wanted! I called the store, kept getting sent to voice-mail. So I apologized to the guys but I turned it all down. Finally got the manager back on the phone, but I was already on my way to the store.....long story short, they ordered the wrong furniture from the beginning!!!! The manager is looking for the sofa and Loveseat....he gave me his card so I can call him!! 😂🤣 All I wanted was some new furniture. My husband's recliner broke so we thought, hey let's replace it all. You know what I didn't get??? Beside my furniture....an APOLOGY!!! ZERO CUSTOMER SERVICE!!!
While our sales rep was great, delivery has been an awful experience. Our dining set came on June 15th. One chair out of six was damaged upon delivery, so they (the delivery workers) said they'd bring a new one and I should receive a call. I never got a call and had to sit on hold to get in contact about a replacement chair. Then, they said it would be delivered on the 24th. Fine. Delivery was supposed to be before 2 and we had called when we still hadn't had anyone show up and we were informed we were "the next stop." However, we sat around all day waiting and no one ever came. The NEXT morning, someone called to inform us the truck had been "loaded backwards" and it caused issues so we would have to wait until today, the 29th. Today it was supposed to be here between 12-3pm. It's currently 4:40 and no one has been here. They emailed at 3:56pm after we've both been stuck at home waiting for this delivery and said that our chair wasn't loaded onto the truck. I do not know if I'll ever receive this chair, but I do know I will never order from this store again.Update: they literally never brought it. My boyfriend had to go INTO THE STORE and take their floor model chair.
Legina was so great and nice and helpful.Great experience
Several years ago, the delivery people stole from us when they delivered the furniture. We notified Ashley and nothing was done because it “was out of their hands”. Fast forward to this year- we decided to give them another chance because, in all fairness, the furniture is pretty. We ordered a lot. All of our pieces arrived except for a sleeper sofa. The sofa arrived May 7th and didn’t fit so it had to be returned. We requested the matching ottoman be returned since we now have no use for a random ottoman with no match. “No problem”, the manager says on May 8th, “I’ll take care of it”. Since then, we’ve been calling, leaving messages, etc. until we finally talk to an assistant manager on June 17th. “I’ll take care of it”, she says and proceeded to send out needed emails. We felt relieved that something was finally happening! Nope, we were told that we’ve now had this ottoman for too long in our possession and it can no longer be returned. This was out of our control and 100% their fault. Now, they’ve essentially stolen from us twice. With all this being said, does anyone need a lovely, never used gray ottoman?! Ha!
Staff is right on you as soon as you open the door. Tons of products. Not exactly a budget friendly store. Air conditioner struggled to keep up with summer heat so it was a little warm in there.
In February we ordered a dining room table and chairs, bedroom set, sleeper sofa, ottoman, and nightstand. Everything was delivered except the sleeper sofa. On May 7th, the sleeper sofa was delivered, ended up being a "no-fit" and was returned. However, the delivery drivers would not take the Ottoman back because it was from a different delivery. On May 8th, we went into Ashley furniture and cancelled the sleeper sofa and Ottoman. The manager (on May 8th), a man with dark facial hair, assured me that the sofa would be cancelled and would check on getting the Ottoman returned. He didn't write anything down, so I asked him to confirm that he would take care of it. He assured me that he would. As it turns out, he did not. I called Ashley Furniture on May 24th and a manager told me they would find out about the Ottoman and cancel the sleeper sofa and call me back. They did not. I called Ashley Furniture on May 25th and a manager told me the same thing. I called Ashley Furniture on June 3rd where I think the sleeper sofa was FINALLY cancelled. They never called back about the Ottoman. I called Ashley Furniture on June 17th where the Assistant Manager, Ashley, apparently is the most capable person there. She told me the Ottoman could not be returned because it was in our house too long. I reminded her that this is ENTIRELY the fault of Ashley Furniture managers for being too stupid to cancel an order. She said she would call back. She did not. They have stolen from me due to (a) incompetence, (b) stupidity, (c) greed, or (d) all of the above. ****UPDATE**** The furniture was not cancelled on June 17th. I called and had it cancelled on June 19th. Then received a call on June 30th to have it delivered. I also was able to sell the Ottoman online for a loss since the warehouse did not return my message requesting it be taken back. The managers at Ashley Furniture are a joke. Do not trust their lies.
BAD CUSTOMER SERVICE!!! Ordered 2 end tables told me 16 to 20 weeks to come in paid cash. Found the m on line and 2 days i cancelled my order now they keep giving me the run around about my refund been already 11 days no refund but i ordered the tables on line and received them in 2 weeks.
Customer service was really helpful. Legina Burnett helped me and took the time to explain things, beautiful personality!!!!!! Just wish they carried colorful furniture!!!
Quick easy and helpful! Kelvin made my shopping experience at Ashley furniture absolutely amazing!
First time in an Ashley Homestore and I will be back. Kelvin Maclin was everything you could want from a sales associate. He gave us time to make a decision without pressure, offered the best deal available, and made it a positive experience. We have not received the delivery but the customer service was excellent, and transparent.
Never again will I order furniture from Ashley's. I ordered mine on January 29,2021 and I still do not have it. I just called the store and was told that it has been pushed out another month after being pushed out 3-4 times already. I have left message after message for the store manager to call me back with no return phone call . The furniture that I received is already broke. I think the wood is broke but they want me to take a video showing what's wrong but how do you do that???. They also are saying that we ordered 1 nightstand but I have the receipt showing that we paid for 2 of them. Everytime I call I can never get anyone from our store and the other people that I talk to have no clue what's going on. I also ordered a picture that they had to refund me because they sold it to someone else. Lesson learned!! Never go to Ashley!
AWFUL - We ordered our furniture in February, we knew it would take a while. We were told 13 weeks due to Covid, which is fine because we we were not set to close Until March. Fast forward to April our sectional, ottoman, and end tables were delivered. However our kitsch table was not. I called the first week of May and told it would be ready May 26th. I called back May 27th and they set up a delivery date of June 3rd 2-5. 5:00 rolled around and they had not showed up. Called and they said they were delayed and would be there at 6:00. 6:00 rolls around nothing no call nothing. I call them on Thursday they give me the same BS, we’re sorry they didn’t call. They set another delivery for Saturday June 5th 9-12. Again NO SHOW. I call them, they say we’re the next stop. 2 hours later still not here. I lose it at this point and call again, we we’re finally told they had a hardware issue and would deliver Tuesday. I drove to the Ashley store and get absolutely nothing except they promise it will be delivered Tuesday the 8th and complete. This is RIDICULOUS. No we’re sorry, no NOTHING!!! I will NEVER purchase from Ashley again. I should have known better. They have NEVER had good customer service.
Love the quality of the inventory
Kelvin was very helpful and knowledgeable about what I was looking for.
The level of service that I received from Kelvin Maclin was amazing. I cannot believe I got the dining room set of my dreams at that price and delivered in a matter of days. Even with pandemic delays.
DO NOT BUY FROM ASHLEY’S UNLESS IT IS IN STOCK! We bought a bedroom set in February of 2021 and it has been a full year and still don’t know when we will get it. We were promised “maybe a couple months maximum” and have been drug along being promised “next month” for a year now. We still don’t have bedroom furniture.
Kelvin was the best!! So helpful - extremely knowledgeable — went out of his way to make sure I was taken care of, and that my furniture was delivered as fast as possible. Make sure you go talk to Kelvin!
My furniture is great love the order. They only issues was with the delivery. I was not home my wife and parents were. They said the delivery people were professional and did their best to navigate the house to put the furniture in desired room. But they dented an side of wall on the hallway and scratched and knocked a wood molding off the opposite side of the little hallway. They workers only acknowledged it after it was pointed out by my wife to them. They took pictures and said it was brought to their managers attention. The delivery guys tried to sloppy and quickly tried to fix it after going to the store and buying putty. It looks terrible and told my wife I could go ahead and sand it down and paint it myself if I don't like it. And also feel free to call in if I'm not. We called I'm cause I'm not happy with it. We got a number from the worker that answer Ed the phone and gave us a other number to text and send pics we have yet to get a response.next we will be emailing the company and calling the company till someone will talk with us about it. Smh
LeGina Burnett was a very professional salesperson and went out her way to show me mattresses until I found the right one! My wife and I will be back to buy more furniture from her and Ashley Homestore Huntsville Alabama. 👍
When I picked out my furniture and ordered, I had no issues. The sales woman was very pleasant and helpful. I had a great in store experience. However, I ordered 2 end tables 6 months ago and I have yet to receive them. I keep calling the store to find out the status. Every time I call there's a new eta. It's now been pushed out to 2 more months. That's a total of 8 months. I ask to speak to management every time, they keep telling me they will have to call me back, and never do. After this, I will never do business here again.
My husband and I purchased furniture in September 2020 and didn't receive until December. Being dissatisfied with the product (we paid over 6K for the bedroom set) we reported it, since we live in a remote area and they didn't have a team to come out and service it they put in a order for a new set (without ever notifying us). We were told after many phone calls our new furniture would be here the beginning of April, now we are being told the end of May Can we please just get our act together
Service was good and product is great, I just do not understand why I paid 1100 for a bed then they wait until after purchase to tell me its going to be 8-12 weeks before I get it cause covid.. apparently USA blames everything on covid and can take a non essential amount of time and blame covid.. what does covid have to do with getting furniture ..??? ABSOLUTELY NOTHING or recieving furniture ABSOLUTELY NOTHING... I wouldn't have bought the bed if I was told before purchase itd be 8 weeks until I could receive it.. and the company need not say I could get my money back.. Ashley should make this clear BEFORE purchase
I paid for my furniture in full and have not received it in almost 3 months. When contacted about it they went on to tell me I can't have a peice of my furniture
Loved it! Very helpful!
I finally found the bedroom suite I wanted with a bed that can be delivered now with the help of LeGina Burnett I called into the store & spoke with LeGina and she let me know where to look online & invited me in to talk with her more to see what they had available in the warehouse that I can receive at least a bed till my dresser & night stand came in. She helped me so much with choosing my dresser and night stand to make my new King Upholstery Bed. I used Progressive to pay for my bed and now the process was in mins. She told me to take pics of the dresser & night stand to decide which one I want & come back to her and get it & she will check the warehouse to see if it’s available for shipping. So I will be contacting her today to do that. CONTACT LeGina at Ashley HomeStore on Memorial Pkwy in Huntsville for your furniture needs. She will get you exactly what u need! M
The staff that I have interacted with here has been friendly and help for the questions that I had
The entire process with this location was seamless. Kres was amazing while we picked out furniture for our home. Go see her if you need anything. She is incredibly knowledgeable and kind. And just when we thought their service couldn’t get any better, the delivery guys also exceeded our expectations. We have previously used other furniture delivery companies and Ashley Furniture’s guys blew all of the competition away with their speed and efficiency.
Wish I could give this place a 0 for customer service. They are horrible!!!!
We purchased furniture in October 2020 with promised delivery of November. Half of the furniture showed up at the end of November after I called and complained when they pushed the dates to January. I was told that sometimes the sales associates give dates that cannot be made in order to close the sale. The rest of my furniture did not.come.in until the end of February. One of my bar stools broke within a week of getting it and the other two are extremely wobbly and rickety and obviously have a manufactured or assembly defect. You cannot sit in them without risking injury. I have called and emailed no less than 20 times and have no resolution...no offer to fix them, replace them, or refund them. We have paid for furniture we cannot use at ALL. Communication is awful. Customer care is awful. Our sectional also has a loose flap on it....and all of the furniture is very cheaply made for the price we paid for it. None of it is wood. I have now reported them to the BBB because I am tired of dealing with their customer service.
We ordered a TON of furniture back in October....salesperson gave us promised delivery dates....it took MONTHS longer than those dates....but okay, covid....but now we have 3 bar stools with defects and filed claims on January 6th. We still have no resolution nor can we use the bar stools. One has a broken leg and the other two are so wobbly that you can't sit in them or you risk getting hurt. I have no resolution to my claim and barely any communication and none of it is timely. This is the absolute worst company I have ever dealt with. Our other pieces of furniture are very cheaply made as well...and we spent thousands on furniture....
Horrible customer service. Paid for sofa and loveseat in 2020 because they told us they would be here the end of January. In February after hearing nothing from anyone from the store (and calling the store no less than 20 times) they finally told us it wouldn’t be ready until mid-March. Frustrated but trying to be understanding, we waited. Here we are PAST the date they said it would be available and still have heard nothing. We have called multiple times to customer “care” and were transferred to the store and they will not answer, you either get hung up on or sent to a voicemail that is full. Customer care told us that we are now looking at mid-May! Absolutely unacceptable!! 9 months pregnant and will have to drive down to the store just to get someone to speak to me after they happily took over 2k from our bank account. The COVID excuse is tired- you cannot use this for everything, you had no issues taking our money and giving us fake dates to get our business. Stop giving your customers the run around. I can’t speak for all Ashley stores, but STAY AWAY from this Huntsville location. They are liars and lazy
My furniture was supposed to be delivered yesterday. Nobody showed up, nobody called to reschedule and now online it shows my order to not be found. I got a hold of the In Home Delivery number to see what was going on was told I have been rescheduled to NEXT WEDNESDAY! They were SO rude to me. I have small kids and have not had furniture for 5 DAYS!! This is completely unacceptable and I will be cancelling my order and going to Rooms To Go!
Ashley.com is the worst consumer experience I have ever had!! My order was fulfilled by Red Mountain Retail in Alabama. The order was the wrong color. I requested to return it. Ashley.com told me I have to call Red Mountain Retail. Red Mountain Retail told me I have to contact Ashley.com. A week after my delivery I am still trying to get someone to pick up my order. I have been met with utter incompetence and laziness. I do NOT recommend buying anything from them EVER.... Unless of course you enjoy getting a run around.
LeGina was wonderful. She showed us several pieces that matched out criteria, and helped us pick the perfect one. The whole process went very smoothly.
If I could give zero stars I would. I was so excited to purchase a cool faux-leather couch from Ashley at a decent price, and the main reason we went for it was that the sales person told us the delivery date would be around March 6, 2021 (We ordered it in February). This was 4-6 weeks wait from our order date, which was a lot better than other retailers and really sold us on purchasing from them. (He did not mention this, but we even knew that there could be some Covid-related delays). It's now Mar 19, and we called to check on our order, and were told that it might arrive in mid May and they weren't sure if it was even in stock, or when it would really be coming in. Just went into the store and if we want to return, they keep 10-20% of our purchase, even though none of this is our fault. You could literally order a custom sofa online and have it before they will *possibly* deliver yours. Save yourself the hassle and go with a more solid company.
Worst customer service experience ever.... I was lied to from day one... They ordered a love seat after I ordered a couch... They constantly lie about availability and delivery... They kept telling me they couldn't get the bed I ordered after telling me it would be in next week multiple times and then it never supposedly arrived... Then when I went to cancel because they failed again to deliver they refused to let me do so without a restocking fee of 10%. Amazing how they want to charge me a restocking fee for something they can't seem to get in to deliver. ASHLEY FURNITURE in Huntsville Alabama is the WORST place I have ever shopped... And.... Their excuse now is to blame COVID for all of their failures.
Like a car lot, high pressure commission sales ,and over priced, compared to other stores I visited.
Came in looking for an adjustable bed, Phillip D. greeted us as we entered and showed us what we asked for and gave us an excellent price. Phillip was courteous, professional and knowledgeable. It was a great experience coming into Ashley as first time customers. #Happy customers!
They tax delivery fee, which is a service. Should not be taxed. They also tax you a extra percent for delivery from another city. I questioned the store manager. He was quite curt and had a answer for everything and still made no sense. I'm reporting the 10 percent sales tax and tax on delivery. I checked on line regarding the item I was purchasing. Free doorstep delivery. Also, I was charged $79.99 for delivery. Website is $69.99 for delivery and assembly on any purchase. If you have made a recent purchase, please check your invoice. Don't go to the Huntsville store unless you want to get ripped off! Extremely disappointed with the manager. Hopefully I receive my full refund.
Purchased a recliner. Sales staff pleasant Was not notified about Free Doorstep delivery, which is clearly shown online. Also noticed they they first charged sales tax on common delivery carrier delivery. Also charged another county sales tax, thou the sale was not made in that county. Called and manager had a curt answer for all questions. Ended up cancelling order. Would love to complete the purchase, but the store seems to appear shady!
Ordered months ago, had to pay full amount and told order would be in by January. Called in January 6they said mid February, then put off till late February and now told they don't have a clue when I will get it. Don't give them your money, go somewhere they will take a deposit until your order comes in. Need owner contact info to be able to respond to owner since I can't find other way to respond.
All of the sales people here are great! There has been a delay with furniture, but that is to be expected with the pandemic.
On 2-3-21 i went to the store to buy a chime mattress. the sales person said they were in at the warehouse in Bessemer . It is now 2-25-21. I have been told twice that it would be shipped to Huntsville. On the 18th i was told that it would be on the next shuttle to huntsville on the 23rd. Well i called on the store on the 25th and they say its not there. I also then called the warehouse and they told me to call the store to arrange for it to be picked up there. Well no one seems to know where it is and I'm out $332.44. I just keep getting told to call store. So customer service is lacking at this store. I'm going to have to try and reach out to some other number rather than store or warehouse. I'm sure it doesn't happen all the time but this clearly shows a lack of customer service.
We had the best experience with Stacy today! She was the best we’ve had in any store around. Stacy worked with us and was like working with a friend! The whole time she was contacted to us, wanting us to have the best fit for us. We couldn’t have asked for a better person to assist and we will be back thanks to her!
My sales girl us just wonderful. Am very fond of her and her efficiency. However, I am still waiting 3 months for delivery. It's scheduled week after next but I will wait and see.
We got our kids beds and the couch set. Service was awesome both times, as well as dispatch and delivery. Thank you Ashley furniture..
I like this place.
We have bought all our furniture (for two houses) from this store! The floor rep “Frank” is the nicest man you’ll meet in any store. He was kind, professional, and has a great sense of humor. James, the Store Manager, has always greeted me and my husband as a friend and we appreciate his professionalism just as much. This duo makes my shopping experience a guaranteed buying experience.
That lie about deliver date the saleperson 6 to 12 weeks been 5 month give the customer run around tell us one date then another poor communication skills will not buy again
LeGina made my shopping experience worth while. I had many questions and she was patience and kind to answer every one. She even met me at the store when she was on vacation to assist me. Excellent customer service! Thank you.
My wife and I worked with LeGina Burnett and she was the most lovely person we've encountered. She knew how to show us around without being pushy about it and always knew when to turn back up and ask about our decisions. Ask for "Gina" if you go here and need somebody to set you straight.
Prices are high and didn't see too much we liked enough to buy
Update: We received our couch and loveseat this week. It came in a little sooner than was expected but that was wonderful! I texted LeGina after the first three weeks and she promptly got back with me and gave me an update on our order. LeGina let me know when my furniture was ready for delivery. The delivery service was exceptional. They gave me a window of time and let me know when they were about 20 minutes from my home. I wish all home appointments were like that. The men were very professional and courteous. We had an overall wonderful experience. Thanks to ALL!!!! We bought a couch and loveseat from LeGina Burnett. She worked hard to get us a good deal. She was friendly and very helpful. I know we took up a good bit of her time but she never seemed bothered. LeGina provided 5 star customer service to say the least. We know it will take about 8 to 16 weeks to get our furniture but LeGina has said we may contact her for updates every 3 weeks or so. I plan to update my review as we work with Ashley HomeStore in the weeks leading up to the delivery of our furniture and once we have received it. At that time, I will update my stars. Hoping to give a 5 star rating. Stay tuned.
Very nice store. Stacey helped me find a particular recliner I was looking for. She led me right to it. Gave me 15% off the tag price! Very easy to deal with. I'll certainly go back when the need arises.
I'm very disappointed in the service I've received from here, especially as a repeat Customer. I purchased an Entertainment Center online, Ashley Homestore website, November 21, 2020. The last part was delivered today, January 4, 2021. I learned today that I am not valued as a Customer, I cannot read, and lack understanding, according to their Customer service and scheduling employees. Your website is very misleading and very deceptive. As a Consumer, if I purchase a product and it states Assembly and delivery setup January 4, 2021, then I expect those words to mean exactly that. Now I have 6 large boxes laying in my Family room with no genuine scheduled, or promised assembly date. I'm at a loss as the Customer and there is no recourse for this mishap. There is no direct contact, just an email that rejects legit complaints, which I experienced today. I need Ashley Homestore to fulfill the Agreement as stated, without the indiuindums please. I paid for Assembly and delivery so you all should honor that! This is heartbreaking because I'm sure I'm not the only Customer who has endured this problem, the mishandling and noncompliance proves that. Can you help me figure out my next step, a fair resolution? Like the scheduling representative Ms. Carol, eloquently said "My hands are tied and I don't know what else to tell you" after conversing with her for 2 hours and waiting on hold for her Supervisor, Ms. Gates, 15 minutes before she conveniently sent me to her voicemail. Still with no resources, this review was my only option to possibly locating help. What can I do to enforce this Agreement? Who does the Customer rely on when the Employees feel it's hilarious that you frustrated and they constantly place you on hold? Who do We turn to when the Company neglects to fulfill their obligations? To add insult to injury, Ashley Homestore has NO direct contact number only an email that filters out unwanted emails. Please I need your help? Signed an Appalled, devalued and confused Customer
Courteous staff. Good quality for decent price.
Just purchased another sofa from LeGina Barnett at the Ashley Homestore in Huntsville, AL. She is attentive, knowledgeable and very helpful. She is super easy to work with and answered all of our questions. I love working with LeGina; we will be back as soon as we need something else! Thank you LeGina, keep up the good work!
Great service thus far from Ms LeGina Burnett. Will update the review after receipt of items ordered.
My wife bought a chair at the end of September and originally it wasn't going to be delivered till January. Then that got bumped out to May of 2021, 8 months after we bought it! Steven stepped in and found us our chair. He called us at home and we went down and got it. Thank you for going that extra mile Steven, my wife is happy. I'm happy!
Ashley Homestore is overpriced and the quality of their furniture is horrible! Not to mention customer service is also Horrible and part of the reason I will never spend another dime at that store. They should hire people that care!!! They get attitude when you calling about the status of your furniture that you paid for. My salesperson Kevin was great in helping me pick out my furniture, but i have had nothing but bad experience since I purchased. I have purchased furniture for my house from 3 different stores and Ashley’s is the worst. Didn’t have any issues with the other furniture stores. Been waiting since September to get my furniture and I still have not received all of it. The last piece of furniture they delivered was damaged and I still have not been able to get a replacement or someone to come out and fix it!!!
So glad I searched further for what I wanted! The pressuring “car salesman like” tactic ultimately ran me off. You shouldn’t need ALL my information just to get a general quote on furniture. I liked a set there but the price seemed very high along with a 9-12 week delivery time frame. I get covid has challenged many business and shipping. So I definitely took that into count. Dog Town West (locally owned and managed 😉) was able to get the the entire set I was looking at Ashley for $1,200 LESS and I got a rug and end table to go along and it will be delivered in 2 weeks! There are MANY other retailers that carry Ashley furniture!
LeGina B did an excellent job helping us find a mid range dining table and chairs. She provided the various options in addition to verifying what was in the local store. Thank you
I ordered furniture in May received it in June most of the furniture was broken. This made question the quality of the furniture. At first I wanted to return they said they would not allow me to return they could only repair. I also bought the insurance but they literally said good Luck with that. I just Could not understand how “professionals” moved this furniture and managed to break all these pieces. I called customer service several times and it is probably the worst customer service ever. At his point I’ve given up calling them. Even spoke to the manager she was the rudest one at all of them at customer service. They were not understanding nor were they able to appropriately fix the problem. I have received wrong parts and I am still waiting for parts. It is now December almost Christmas and I have a house full of broken furniture. The only nice and helpful person has been the tech who isn’t even part of Ashley. He had come out at least 3 x to finding wrong pieces or no new pieces to fix the furniture. Still have not received a response from customer service again I bought the furniture in May and it’s now December.
I found a bed set I like today. But the sign is deceiving. It shows that you get five things for a certain price. It shows the Queen bed frame which is the headboard footboard and side rails 1, the dresser 2, the mirror 3, the chest of drawers 4 and a night stand 5 for a little over $1300. But Lily said that it includes the headboard 1, footboard and side rails 2&3, dresser 4 and the mirror 5. So misleading the information on the sign. I have a picture below that shows what I'm talking about. It's like a bait and switch situation which is illegal. I'm going back later today to see what can be done.
Well stocked floor models but most of everything has to be ordered. I do not feel it's the stores fault, it's just the way life is now with the virus like it is. Prices seemed to be in line with other furniture stores, sales people were friendly and helpful.
Excellent experience. Ms. Lau was friendly and helpful, very knowledgeable. Appreciated her assistance.
Nothing special
Update 2/23/2021.... It has almost been a year since I purchased the bed. The store can't fix my problem after furniture is dropped off. Customer service is still shipping the same parts that techs say won't work. A manager has told me I don't qualify for a new bed because it is only the foot board that they can't fix. She sent me the manual to my bed to verify what was wrong. The only part that was put together correctly was the headboard (Sides and slats were missing screws, middle support leg missing, footboard a mess). They have shipped the same parts for footboard received again today. I am waiting on a manager to call me back again. My 1 year warranty expires February 29, but I did purchase the extended. Buyers seriously beware. ----‐----------------------------------------- Buyers Beware... I am typing this as I remain on hold with one of your customer service members again but this time for over an hour. This is after a rep answered took my information and placed me back on hold. I have listened to the recording about your commitment to high quality products and a world class customer experience numerous times. I have experienced neither, and I am asking that your staff provide that for me. The failure in your company to fix my issues has nothing to do with the pandemic. I am totally convinced that it is due to a lack of proficiency and care of your employees at every level. My bed was delivered broken and missing screws and parts. I did not know the fullness of the issue until the first technician came out. He agreed with me that the bed should have never been delivered like that. He assured me that he would leave a detailed report of everything needed to fix my bed. A customer service rep advised you sent everything the tech listed was needed to repair my bed. Clearly that didn't happen because my bed is still not fixed. At this point I have had three technicians enter my home and assess my bed. Each visit the parts delivered by your customer care has been the wrong parts. Either the technicans reports are inefficient or the customer service reps understanding of what's needed is subpar. Either way, my customer experience is unsatisfactory and goes against the mission and values your company claims to uphold. I have requested that you ship me a new bed with all the parts because your company can't seem to get this right. I have been past around, placed on hold, and lied to since March 2020. I am paying for a bed and expecting a service that I am not receiving. Not one part shipped fixes any issues with my bed. At this point I'm collecting parts, sleeping on a broken bed, and it's going on a year. If I had known this was going to happen. I would have never allowed them to leave the bed in the first place. I have asked Ashley's to make this right. I asked to speak with corporate and was given an email address that doesn't work. Shoppers please inspect EVERY aspect of your furniture before they leave. If it's broken make them take it back with them. Update- November 28 I received more parts. Once again the same size as other parts shipped that will not fix anything.
LeGina Burnett was such a help to my mother when she was looking for new living room furniture. She stayed with us and helped us for over an hour. She is fantastic!
LeGina Burnett was an exemplary sales professional. She was very knowledgeable and worked efficiently with me to place our furniture order via telephone after my husband selected it in the store. We will contact Ms. Burnett for our furniture needs in the future. I highly recommend LeGina Burnett.
Mrs. LeGina Burnett was so helpful from the time we walked to the the time we purchase our furniture. If you all need need pieces for your house please stop by and ask for Mrs. LeGina Burnett, you want go wrong. Thank you so much Mrs. LeGina Burnett, you made this process easy!😊
Legina was very professional and helpful. She was very helpful and a happy person come to her all the time good worker
LeGina was very professional. She was very polite and happy a good person helped us very good
THANKS TO LEGINA.. U ROCK. WE LOVE OUR FURNITURE.. Anyone needing furniture ASK FOR LEGINA..🥰
My initial sales experience with Michael was outstanding, but things very quickly went downhill. Knowing there would be a delay in getting our order due to COVID, we went in on July 3rd to order furniture we were wanting delivered September 15th. Not a small purchase, over $3,000 worth.We were told there would be an 8-12 week delivery time which put the delivery right around where we wanted. Fast forward to early September. I called to verify the delivery. I was told Michael would give me a call back. Never received one. I called back and I was told it would be October 12th for it to reach the warehouse. Spoke with Kelvin who was extremely helpful and apologetic and offered an in store credit once we received the sectional and chair we ordered. Called back on October 3rd for an update and was told Michael would call me back, but once again no response. Called back and was told the furniture would be in on October 19th. Just called and was told we could receive delivery this upcoming Saturday the 24th, a full month later than the longest time we were told (and is printed on our invoice) I understand delays happen, but the delays, lack of communication and the lack of promised call backs guarantee Ashley will never get a dime of my money after this. I will update the review after we receive delivery. Update: Furniture was finally delivered on Saturday. Delivery team was outstanding. Helpful, polite, and respectful. Furniture looks great and is comfortable. 16 weeks to get here. Oh and regarding the reply below...big surprise, no one over reached out and it's been 6 days. Guess some things don't change!
Legina Burnett was awesome! So helpful, not pushy at all. She gave us plenty of time to make our decisions and we even changed our mind 3 times and she was as nice as she could possibly be! Go see Legina for a great experience in buying Furniture!
IT WAS GOOD !!
Legina was an awesome salesperson! We will ask for her again next time we shop here.
I had an awesome experience with Legina at the store in Huntsville, Alabama when I went to purchase a recliner for my mother. She was very patient, friendly and professional with me because I was not sure what I wanted. Legina was extremely knowledgeable about the products which helped me make my decision and it is perfect for my mom.
Kelvin was an awesome sales person. He was very patient and helped me find exactly what I was looking for. I feel really good about my purchase.
DO NOT BUY THERE!! THEY WILL LIE TO YOUR FACE TO GET YOU TO PURCHASE THEIR FURNITURE. THEY DO NOT DELIVER ON TIME. YOU WILL BE LUCKY TO GET IT ALL, EVEN 2 MONTHS LATER. THEIR FURNITURE IS DAMAGED MAJORITY IF TIME. THEY WILL DO EVERYTHING THEY CAN TO NIT ALLOW YOU TO CANCEL & THEN THEY WONT WANT TO REFUND YOUR MONEY. YOU WILL HAVE TO FILE C9MPLAINTS WITH THE BBB, YOUR STATE ATTORNEY'S OFFICE, YELP, GOOGLE. ASHLEY IS NOT RECOMNENDED BY THE BETTER BUSINESS BUREAU!! SAVE YOURSELF FROM ALL THE DRAMA THEY WILL CAUSE YOU.
Kelvin was great! Very helpful!!
I will never use this company again. My husband and I purchased our living room set from them last year. It took 3 months to get our order. In February of this year the supports collapsed in our couch, and the cushions sank in making it unusable. We had purchased the extended warranty, but even so we were still within the standard warranty, however our couch is still broken. Three months ago a tech came out and took some pics of the damage, but we haven’t heard from them since, and when we call we can never get ahold of anyone. We spent hundreds extra on this warranty that they have yet to honor, and at this point the couch has been broken longer than not. I have filed a complaint with the BBB and we will see if that can get anything done, since calling and complaining multiple times is getting us nowhere.
Shady business practices. They steal peoples money. I will be opening a claim with the better business bureau and I encourage anyone shopping there to review this location on the bbb website. This company promised the product I purchased would be in store by the end of September. We told the guy who sold it to us that was longer than we were wanting and we would search elsewhere he said everywhere will be the same and he has worked there for years and the computer is always right it will be the end of September. We called to check (its the end of September) and now they said it wouldn&'t be delivered to the store until the end of October. Covid messed with delivery so I understand but I do not want to wait multiple months for a couch so I said I would simply like to cancel. The &"restock&" fee I was explained in the store is now being called a &"cancellation&" fee. They are charging almost $200 to restock a product they dont even have. I asked them to waive it and they will not. I followed a thread on facebook and also looked at reviews with the BBB it seems like this company has a history of delayed deliveries and ripping people off.
I will NEVER purchase any furnitures with them again. They are sneaky and will rip you off if you let them.
Great selection
I understand about covid having to wait 4 months on your furniture but when you bring the furniture to house an then have to take it back because they don't have enough bolts this is unacceptable an then my daughter has to wait another almost 3 weeks just for bolts I will never bye furniture from Ashley totally unacceptable
I would give a 0 rating if I could. All I have to say with Ashley furniture is run for the hills. Please make them your very last option. Sales rep is very friendly , but very sneaky as well, pay close attention to the prices because they will jack the prices up on you. Dogtown carry Ashley furniture for a much lower price then Ashley, I strongly suggest shopping there for your furniture needs. They have great sales rep, and there honest, they don't get paid by commission so they don't feel the need to argue over sales live Ashley furniture, nor to overcharge you like Ashley furniture. I have been dealing with Ashley furniture since April and so far I haven't received nothing but a headache, and a run around and not one piece of furniture. Run Run Run to Dogtown. You will thank me later. UPDATE: We still haven't received our couch, loveseat, chair, ottoman, sofa table, coffee table, and end tables. Like many of the other reviews we had a house built and wanted to furnish our home with Ashley furniture and purchased in advanced . It has been 3+ months and we still don't have all of our furniture. I really want to cry because they keep giving me different information, want let us cancel without taking our money. Instead of being happy and celebrating our new house, we have be stressed out, lied to, misinformed time after time. I am thinking about calling the news and lawyer as well Enough is Enough this Covid excuse can no longer work on why it's taking people 3 or more months to get there furniture. Don't shop here!!!!
Great selection of quality furniture & very helpful staff. The salesman was Erik H. we're coming back this week to purchase a living room set & because of him this place will continue to get our business.
Kelvin Maclin was our sales associate today. He was extremely friendly, polite, and a gentleman salesperson. Thank you for all your help with our purchase!
I was at a friend's house that made the mistake of ordering from Ashley furniture, his new furniture was to be delivered in 4-6 weeks. 9 weeks later still no furniture, when he call to tell them cancel since they haven't delivered the furniture and they charged him 156.00 to cancel, said he would be breaching his contract if he didn't pay it , last time I check they failed to deliver, they were in breach of the agreement. DO MOT BUY FROM ASHLEY FURNITURE, We will be contacting and attorney and filing a law suit against Ashley furniture
I recently bought furniture from Kelvin, he was way more than helpful. He was very polite and very thoughtful. I would buy furniture from Kelvin and only Kelvin 10 times over again. I was so lucky to call and get him on the phone. I will come back and buy from Kelvin again.
BUYER BEWARE. We are building a house and were going to furnish our whole house from Ashley's. We purchased our bedroom suite first, and a week or so later found it MUCH cheaper than their "deal" at another local store. We called to see about cancelling our order (as we were told it would be 8 weeks at a minimum before it would be in to begin with) and were told to cancel they charge a 10% cancellation fee. Not only do you pay a cancellation fee, but also a cancellation fee on the delivery charge ($299!!!) for a service that hasn't even been scheduled or performed yet! Absolute crooks. Now, I'm sitting on hold for the second time (waited 30 minutes just to get hung up on the first time) with their customer service number, just trying to get a status update on my order - since they can't handle this at a store level. I guess the store can only scam you out of money. Will absolutely not do business with this company anymore. I will gladly support the local competitors.
My couch cushions started splitting less than a year after purchasing. I contacted customer service and they said that I was 10 days out of my warranty but told me that they got permission to override that and send me replacement cushions. They told me to submit pics and they would send out my replacements. I was waiting on the replacement and called them back and they said they never told me that and I was out of warranty. They even said they listened to the recording and they never told me that. Just liars. I will never purchase anything from that store ever again!
Amanda did a wonderful job helping me find living room furniture for my place.
This will be the last time I purchase anything from the Ashley Homestore in Huntsville, or any Ashley furniture for that matter. We recently bought an entire bedroom suite (dresser with mirror, 2 nightstands, chest, and king bed) after moving into our new home during the COVID-19 pandemic. Due to the pandemic, we were unable to visit the store and test furniture and unfortunately had to rely on online pictures and reviews. This bedroom suite is absolute junk. The drawers do not slide whatsoever and have to be physically moved back into place every time you close them. The headboard finish is already bubbling up and we have only had the furniture a couple of months. We have been calling Ashley almost daily for the past 5 weeks trying to get a resolution. This company displays the worst "customer service" I've ever experienced. We talk to different people every time and receive different answers each time. At one point, we were told a credit for the entire bedroom suite was approved. We kept calling the Ashely store to see if they had received the credit and they never did. When we spoke to customer service again, they stated that they were not showing a return. Apparently, Afton at customer service talked to David (apparently the CEO) and he would only issue a credit for the bed at this point (after multiple, multiple more phone calls). We have also been in contact with Kelvin at the Ashley Huntsville store, who is in management but has so far been unable to produce a credit or refund for this poor quality furniture. We have also been unsuccessful at having our calls returned. I have bought from Ashley in the past and had good experiences, so it's sad to see that the quality has severely decreased and the upper management continually fails to do the right thing.
Shout out to Kelvin for awesome service! I was just beginning my search for a sectional and did not have intentions of purchasing anything that day. I actually thought I would purchase the sectional online, but then I met Kelvin. Kelvin greeted me when I walked in, was attentive and personable, and bless his heart, patient. He helped me pick out the perfect sectional. I will definitely seek Kevin's help the next time I'm in the market for furniture. Thanks Kelvin!
I purchased/ordered a sectional back in June and still hadn’t received it. The store manager Lynn called me the last part of June to inform me deliveries were taking a little longer due to Covid,which was understandable, and that she would have a lost in of available items I could possibly choose from if I did not want to wait the 10-12 additional weeks and she would give me a call back in a couple of days so that I could come take a look at it. That’s been about 5wks now and I hadn’t heard back from her yet. I e called and left countless messages as well as gone to the store a few times and she’s either on lunch or not working....even left my name and number those times as well and I’ve yet to get a call back or my furniture!! Not to mention the salesperson, Jennifer, whom I originally worked with to purchase my furniture customer service was horrible. I spent 2 hrs in store because she was doing everything but “helping me”. She even went as far as taking personal calls on her cell about her ‘sick squirrels’ and countless other things that did NOT pertain to helping me. The store is nice and they have really good deals and quality furniture but at this point I’m overly IRRITATED with the customer service. I would not recommend dealing with these 2 individuals but I would recommend shopping with Ashley.
Cres Maniego helped me pick out a nice couch and bedroom furniture at a good price and was very friendly. Edit: The prices were not listed in store, and the representative that helped me gave me a price that they increased when I decided to purchase the item. They told me that their manager would not let me buy the couch without a warranty, and tried to jack up the price again as I was paying with ‘poor calculations’. I was also forced to leave a positive review before I could buy.
We purchased a dresser from Ashley Furniture in Huntsville. When the delivery man brought it into the bedroom and set it up, he noticed the drawers were not lined up. If I open a lower drawer, it would open the drawer above it because the drawers were touching when closed. The delivery man started a complaint for us. After 3 weeks, we called to get an update. They said they were waiting on us to call them. They set a date for a repairman to come. This date was canceled by them and another date was given. After several more weeks, the repairman came and said the holes were put to close together for the slides that keep the drawers straight and where the holes were, it was not repairable because the holes would overlap. He said give it about a week and someone would be in contact about replacing it. After a few weeks of not hearing from anyone, my wife called and they said it showed repaired. My wife then called the repairman back and he confirmed that he did not fix it and his report said not able to repair. My wife called them again and asked to speak to a supervisor about getting the dresser fixed and they said a supervisor would call her. He never did. My wife called back for a supervisor and now it has been about 6 months and no supervisor has called. We are stuck with the dresser now and the company does not care. I have bought a few things from Ashley, but never again!
Received exceptional service from staff, particularly Kelvin M. Mr. Maclin provides what can be interpreted as “Class A service”. Will definitely be a repeat customer. Kelvin is a model employee and definitely represents the company well.
My wife and I had a great furniture shopping experience with your store ! Jennifer Edwards was very professional. Knowledgable and very nice ! She helped us get a price that we were satisfied with on everything that we purchased ! Thank you very much Ashley Huntsville , we will tell others about our experience !
5-star rating for HUNTSVILLE ASHLEY FURNITURE especially Kevin our sales rep. He explained every step of the way, answered questions, followed up. Extremely informative and patient through all our questions and request.
Thank you Kelvin Maclin for your help today.
Manager on duty today is VERY unprofessional. She told me my furniture would be in by a certain time and it wasn’t in, weeks later. She raised her voice at me. She needs to be reprimanded.
Horrible customer service, management team is unprofessional and dropped the ball on numerous occasions and had excuse after excuse instead of resolving the issues. Paid for furniture in full in February and have yet to receive all of the pieces that we paid for. Do not waste your time or money at this store.
Jennifer Edwards did a fantastic job going above and beyond our expectations for quoting multiple scenarios, ensuring the best pricing and then working till the last moment to get us as much “bang for our buck” possible. The whole process was fantastic and she was very knowledgeable. Best experience we have had at Ashley Homestore.
I purchased a couch and love seat three months ago. They sent the wrong color and I reached out to them the very next day and I still do not have the correct items delivered or the incorrect items picked up. I have been calling almost everyday and or messaging them. I have been lied to numerous times and placed on hold for 20-30 minutes over and over again only to eventually be disconnected or told to leave a message. If they promise their supervisor will call you the next day do not believe them. I really am at a lose as to what to do at this point. They have already received my payment. If anyone has suggestions as to how to correct the problem please help. And for the record I am not someone who blows up on the phone at them. I am not one to leave reviews either but I feel Ashley's is taking advantage of the pandemic and making a mint off of innocent hard working people. So disappointing! I will not purchase from Ashley online ever again. Update- still cannot get any answers from them as to why they haven't exchanged or even scheduled the shipment of the correct items. The rep I spoke with is very nice and sympathetic but she said her mgr is still investigating it. They located the items I was suppose to receive even though the people didn't notify them of the mix up. I asked, why the delay? Why not just ship me my goods and pick up the items you sent me? The people that received my couch and loveseat has had and prob used it for a couple of months now! Send me tNEW ITEMS not used! Frustrating!!!!
I purchased a couch and love seat three months ago. They sent the wrong color and I reached out to them the very next day and I still do not have the correct items delivered or the incorrect items picked up. I have been calling almost everyday and or messaging them. I have been lied to numerous times and placed on hold for 20-30 minutes over and over again only to eventually be disconnected or told to leave a message. If they promise their supervisor will call you the next day do not believe them. I really am at a lose as to what to do at this point. They have already received my payment. If anyone has suggestions as to how to correct the problem please help. And for the record I am not someone who blows up on the phone at them. I am not one to leave reviews either but I feel Ashley&'s is taking advantage of the pandemic and making a mint off of innocent hard working people. So disappointing! I will not purchase from Ashley online ever again. Update- still cannot get any answers from them as to why they haven&'t exchanged or even scheduled the shipment of the correct items. The rep I spoke with is very nice and sympathetic but she said her mgr is still investigating it. They located the items I was suppose to receive even though the people didn&'t notify them of the mix up. I asked, why the delay? Why not just ship me my goods and pick up the items you sent me? The people that received my couch and loveseat has had and prob used it for a couple of months now! Send me tNEW ITEMS not used! Frustrating!!!!
Ashley furniture ( forgot) to send my refund in. I had to call them after a week and was told it wasn’t done and I would have to wait another week. They charged me a restocking fee which is on the contract. I too needed the money back earlier. They can and should have waived my restocking fee. Tia called and said they were taking it out and she was as cold as could be. If I could I would rate them lower. I won’t be back.
Heidi was amazing helping me pick out furniture today. When I arrived, she quickly helped me find the sofas they had that were on my Ashley Furniture site wish list. We sat down and talked purchasing options and she also found some other options for a chairs that were on sale for a beautiful kitchen table she suggested! Great experience!
Amazing, Ask for Ms. Jennifer. Highly recommended
We bought quite a bit of furniture for a new house back in September 2019. The salesperson was great. The furniture quality was great. The only reason i'm giving 4 instead of 5 stars is because I had several issues with the delivery of my items.
Edit:: I've changed my rating! In-store experiance..shopping and all Heidi help was amazing! Everything after was aweful! Customer service, the condition of our furniture at delivery and handling that after is a nightmare. Bought out stuff months and months ago and still not resolved, fixed and havent recieved thr full order. Would not recommend Heidi was amazing....ended up cancelling at another place n buying complete home from Ashley
Ask for Stacey who's an excellent sales representative. She made us feel comfortable and the sales experience very satisfying.
Lily was a great saleswoman. I was in a rush and got right to business.
I purchased furniture from this store on March 12th and paid cash I was told then it would have to ship from Birmingham and that it would take two weeks and here it is 2 1/2 months later and we have not received our furniture I realize that the Clovid 19 happened and the store was closed but they have been open for a few weeks now and no effort has been made to get our furniture to us we have talked to multiple people and they said they would check on it and get back to us but then we never hear from them. I spoke to the sales manager at the store James Ray and he wanted to know what he could do for me this was after my wife had explained to him we have been waiting on furniture we purchased and paid for on March 12th which he had looked the sales invoice and knew why I was calling what he can do for me is get my furniture I paid to me like promised.
Stacey assisted me with my purchase of a new coffee table in Huntsville AL. She offers wonderful attentive service and advice on my purchase. A++ employee!
We needed new beds and decided to try there and found really good sales on all their furniture and mattresses. They were very nice and made suggestions for our needs. We were very happy with how they handled everything and would recommend you give them a try. They do have financing if you need it also. We got everything we needed with reasonable prices versus other places we looked at.
If I could give a zero star review I would. I purchased a six piece living room set from this location on March 15th of this year. It is now May 18th and I am still trying to get my furniture repaired and replaced! Two solid months of waiting on hold, being transferred, and receiving no call backs from this location. I will be reporting them to the better business bureau and my husband and I are considering a small claims court case. We have had three deliveries from this store. The first delivery showed at 9pm, four hours after their late end of delivery estimate, they delivered our love seat which is the only piece we received in acceptable condition. The couch and chair were both damaged and left. The two end tables were damaged beyond functionality and were not left. The coffee table was damaged and we have been waiting for a repair man for two months now, whom has not showed. We had a second delivery of our two end tables, they were perfect but the delivery man tracked red marks on our carpet. The third delivery was to replace our couch and chair, they replaced our couch, but the new chair was damaged more than the first one. I have been on hold today for an hour and fifty one minutes with their store. DO NOT BUY from this location. There are plenty of other options for you.
Cres: I very much enjoyed working with Cres. She was very professional and very pleasant. She represents Ashley Furniture very well. After my initial purchase last week I came back and made a second purchase this week. I enjoyed everything.
The furniture is not at all anywhere near a good quality. We bought a 1200 sofa and within 6 months a board in it broke. I paid for an extended warranty and it was still under warranty. I called in Nov. 2019(sofa was bought in April 2019) after calling them weekly, at the end of January the sent someone out to "fix it" the repairman the sent ripped the entire under mesh off,said he couldn't fix it and did the worst job stapling it back that now the mesh was sticking out from the back of the sofa. I continues to call Ashley furniture to have it replaced. In February I was told they were going to replace it. Because of covid it wasn't until today,May 13,they brought me a replacement. The loaded my old one on to the truck,then their supervisor told them to out the old one back in my house,because my sofa needed vacuumed (I vacuum it every other day,we have 4 kids and a cat and dog) that there was dirt and dig hair on it. When I called to talk to that said supervisor,I was told he would call me back. Hence,leaving UA still with a broken sofa in a house of six people and two animals....... I will never order from them again. You pay ungodly prices for cheaply made furniture. Don't do it.
The only reason I'm giving Ashley Furniture store here in Huntsville Alabama a 2 star rating it's because of Shannon. She's a very good salesperson and knows a lot about the products and brands of either furniture piece I have questioned her about. The store manager is a gentleman and I was not very impressed with him or his personality or his professionalism because he didn't seem too friendly with his customers. He walked right past me while Shannon and I were sitting down discussing send information several times and not once did he speak well look my direction to say hello or even made a friendly gesture of any kind. The sales are up to 75% off with an additional 10% it's what Ashley Furniture store is advertising, the store manager did not seem to want to give me the discount nor did I get my 10% discount off the amount that I spent from the spinning wheel or generously from nearly 3K that we purchased recently. Yes , this store has sales throughout, but as we know Furniture pieces are marked up 300% greater than de value and then once you get a so-called discount, at least you pain the regular price anyways ! I am very disappointed that I did not get my extra 10% off the furniture pieces that I selected last Thursday, that was supposed to be in addition to the sale prices and the markdowns. The sad thing about this whole thing is that the store manager really didn't seem to want to give a discount at all! I am a repeat customer, I have more pieces I plan to purchase to complete my set up because it is way too expensive to buy everything at one time, but the quality of the furniture is really good. You would think if I'm a repeat customer and I'm spinning several thousands of dollars at a furniture store, the store manager will be generous to show his appreciation knowing that I could always go someplace else and buy my furniture but I chose Ashley Furniture store instead. Santa went back and forth with her store manager several times to get him to make a deal with me or discount the pieces but he was stubborn to do it. I am paying almost $400 each for two bedside night tables that goes beside my bedroom group (BIRLANNY group). You would think the discount should be generous because I'm sure I guess I can just move on Ashley Furniture Store will get their money back some other way. Shannon oh, thank you so much for doing such a great job and like I said you are the only reason I gave this furniture store to star rating because from the experience I had last Thursday I'm not satisfied because Ashley Furniture store did not follow through with his promise. I should have gotten additional 10% off on each product that I purchase, also including the sales price. There is no way the total pieces I purchase should have been $2,700. The thing they don't know is that I've sold Furniture myself years ago and I know this type of business but you have to be honest about your advertising because if you want to advertise ascertain deal then it must be follow through what else anyone could get sued for false advertising. I agreed to pay more than the required down payment and still hasn't gotten a telephone call of a delivery date from anyone in addition to not getting my 10% on each piece I purchased. The deal should be 10% off the sale price of each item instead of 10% off the total sales which is not the way it's supposed to be done. If you do it this way you're not giving a customer what you're advertising which makes it false advertising. So yes I am very disappointed and unhappy from the choices the store manager made and his demeanor and his behavior towards the whole situation. Please understand that some people are just in the game but what they can get out of it and not because they have a passion or love what they do. Some of us just need a job and that's what we do!
My sales person was excited when i was there buying furniture was very nice that day its been over a week and i cant track my order online was also told my package would be a couch and love seat and a coffee table on the day of the purchase now its only the couch and love seat which was not discussed at all have absolutely no reason to just make that up. Not happy at all with my service also was lead to believe 2 to 4 weeks. For delivery now being told i should get a call the first of next month? Dont recommend this store or company at all. Really regret this decision with this company.
Heidi was so nice!! She answered all of our questions without hesitation. I recommend you ask for Heidi if you go there. she will take good care of you!!
5 star customer service and quality products. Very happy with my experience here and will definitely be coming back. Ask for Heidi!
Heidi is very knowledgeable about the products and also she is the sweetest
Naw
If you are looking for furniture be sure to ask for Mrs.Heidi Staggs, at Ashley HomeStore. in Huntsville, Al. Is the place to go... They have great selection, And Mrs.Heidi Staggs was so awesome after looking everywhere I went to Ashley here in Huntsville, Al. with this COVID-19 going on. Mrs. Heidi Staggs step out to my rescue in saved the day. she also had to bring the pieces out to the curve while I remained in my car to show the pieces. She was very patient, friendly, and knowledgeable about the furniture. she was extremely helpful and made my experience very easy. Just wanted to thank you for all you do and done becuse you are risking your health daily to help others. please stay safe.
They have a big selection of decent stuff but wasn't impressed with prices or the furniture insurance they try to tack on.
LeGins Burnett was a wonderful salesperson to work with. I would highly recommend her!
great service and super nice people! definitely would recommend
Wonderful service. Kelvin was patient with all my indecisiveness. Definitely recommend!!!
Will never shop at Ashley
Excellent service.....I was very pleased with the sales associate that assisted me. I needed a living room set.After making my decision the sales associate sat me down & helped me every step of the way. He made the paper work easy. And his patience was was very much appreciated...Thanks so much, Kelvin Maclin
I highly recommend this store. Their sales team is by far the best . Jennifer Ferraro couldn’t have been a bigger help. I had to go three times before I decided and she was always eager and willing to be of help , she was patient and all around kind and pleasant , you just don’t get that these days in stores . Thank you Jennifer Ferraro and Ashley homestore of Huntsville !
I had a great experience. Every time I go in I am treated great. All my furniture comes in when it’s supposed to come. The delivery team is now one of the best I’ve ever seen. They have a great selection of mattresses and there hope to dream program touched my heart. I would recommend the store to anyone. Jennifer Edwards is awesome! She knew just what to do.
If I could give this store a rating of ZERO stars, I would! The entire staff was rude, the sales woman that helped me with my purchase screwed up my entire order. She got my name wrong, my address for delivery was wrong, and my phone number was wrong (not only 1 or 2 numbers by accident but the last 4 were completely off!!!). NEVER BUY FROM THIS ASHLEY FURNITURE IF YOU'RE SEEKING GOOD (or even just AVERAGE) SERVICE...
I went to Ashley home store today. I knew what I wanted. Sean Nation was so helpful and a great salesman. I will be back.
great service and quality for the price point!
Great place to purchase a mattress and help a child in need receive a mattress free. Ask about the Hope to Dream program!
I have had some great purchases from Ashley in Huntsville in the past. Recently not so much. Last year I bought a bed that was put together upside down. The mattress would not go on it. When I called to complain (since I had paid $119 for this service) I was given the run around. My husband fixed the bed himself which i was told by Ashley negated our warranty. We ended being given a store credit for the service. which is the only reason I bought more furniture from them. 6 months after we purchased a couch and 2 recliners one of them started falling apart. Someone came out back in December 2019 to fix it and said they would have to order a part. I am still waiting to hear from anyone! I have called numerous times. Everytime I am told there are no supervisors there. They are ALL at lunch. I have left my number with promises that someone will call me back within 24 hours. still have heard nothing . It has been almost 3 months now. if I do get someone that "says" they are a manager we always get disconnected and when I call back they won't answer. I finally called today to be passed around and around with the same story that someone would call me back. My next step is The Better Business Bureau due to the fact you can't find a corporate number where you can speak to someone that can help. Anyone with ideas on how I should handle I am open to suggestions.
Awesome store. Very helpful staff.
Beautiful store with great product and a friendly staff.
Love this store. They had a great selection and found exactly what we were looking for in just a few minutes. A big thank you to Legina Burnett for helping us!
**UPDATED**My husband and I bought a sectional from this store on 11/30 and was given the delivery time frame of 3-6 weeks. On 12/31 we received a call explaining that all the pieces to our sectional had come in and they wanted to set up for delivery on 1/3. Morning of delivery, we get a call from the warehouse all but one piece had come in and we need to wait 7-10 business days for it to arrive. A week later, they call again to tell us that everything is in and set up delivery for 1/10. Morning of this second attempt of delivery, shockingly, there is still a missing piece (different from the last time) and we need to wait 7-10 days more for it to arrive. This now brings me up to today. Today was the THIRD ATTEMPT for delivery and not all the pieces have come in AGAIN. I&'m beyond frustrated with this company and LACK OF COMMUNICATION and responsibly. Why has this happened three times? Why is no one physically checking on these pieces until delivery date? I&'ve called asking for managers and have been told that they weren&'t in but would take a message to give me a call back later. No one in that company wants to make it right or even apologize for that matter. They do not care about the customers. TERRIBLE customer service and unreliable business. It&'s been almost 8 weeks now and we may never get our couch. DO NOT GIVE THEM YOUR MONEY. It&'s not worth the headache.**Update**The sectional was finally delivered on the 4th attempt. Unfortunately, the sectional BROKE a week later. We filed a claim with warranty on the 7th. A technician was suppose to call within 14 days to set up a date for inspection. It&'s day 18 and no word from them. I called customer service and they told me to give it another week. This has been the biggest nightmare and regret. We had the couch less than two weeks before the wedge caved right to the floor. TWO WEEKS. Please take your business somewhere else.
**UPDATED**My husband and I bought a sectional from this store on 11/30 and was given the delivery time frame of 3-6 weeks. On 12/31 we received a call explaining that all the pieces to our sectional had come in and they wanted to set up for delivery on 1/3. Morning of delivery, we get a call from the warehouse all but one piece had come in and we need to wait 7-10 business days for it to arrive. A week later, they call again to tell us that everything is in and set up delivery for 1/10. Morning of this second attempt of delivery, shockingly, there is still a missing piece (different from the last time) and we need to wait 7-10 days more for it to arrive. This now brings me up to today. Today was the THIRD ATTEMPT for delivery and not all the pieces have come in AGAIN. I'm beyond frustrated with this company and LACK OF COMMUNICATION and responsibly. Why has this happened three times? Why is no one physically checking on these pieces until delivery date? I've called asking for managers and have been told that they weren't in but would take a message to give me a call back later. No one in that company wants to make it right or even apologize for that matter. They do not care about the customers. TERRIBLE customer service and unreliable business. It's been almost 8 weeks now and we may never get our couch. DO NOT GIVE THEM YOUR MONEY. It's not worth the headache. **Update**The sectional was finally delivered on the 4th attempt. Unfortunately, the sectional BROKE a week later. We filed a claim with warranty on the 7th. A technician was suppose to call within 14 days to set up a date for inspection. It's day 18 and no word from them. I called customer service and they told me to give it another week. This has been the biggest nightmare and regret. We had the couch less than two weeks before the wedge caved right to the floor. TWO WEEKS. Please take your business somewhere else.
Stacey wonderful employee boom conversation. Very helpful and caring.Made sure we got what we wanted and good pricing.Need more employees like her.Second set of furniture he will purchase and we will most definitely return again
LeGina was helpful, attentive and informed! Great shopping experience with her help, we had been looking for barstools for weeks and she led us to just the right ones. Highly recommend 😁
Legina was an awesome associate to work with! She took the time to help us find the perfect sofas.
This company has absolutely horrible customer service. It’s a joke to even call it customer service. Misinformation and outright lies. Sectional came in damaged, customer service says it’ll take 7-10 days for new pieces. You call back in 10 days and then they tell you it never comes that quick. It’ll be another 6 weeks.... They simply do not care about their customers.
I am happy that I decided to go to the Ashley store in Huntsville. After looking around online and not finding what I wanted, I went into the store feeling stressed and overwhelmed. All of my anxiety quickly faded once I met Jennifer. Her personality warms the room. She was very understanding and patient throughout the whole process of me deciding on the perfect furniture for my new home. She listened to my needs, was very understanding, and did everything in her power to help my situation. I left feeling confident that I made the right purchase.
Enjoying my new beautiful cream colored couch and overstuffed chair! Thank you Jennifer Ferraro for your ideas and great customer service! Hope to see you soon at Ashley Furniture Huntsville.
Great experiences. Salesperson was awesome and selection was varied Good prices as well.
My wife had trouble at this Ashley's about 6 years ago. The furniture arrived broken and we had to jump through a lot of hoops to get a new piece. Tonight, we decided to try them again. Sadly, their customer service was terrible. Most of the salespeople were glued to their cell phones. After wandering around the store for a while and receiving no help, we decided to go to a different store.
This is our third tome buying furniture from this store and we have always had a great experience. Shawn helped us today and was very helpful and made the experience very easy. Thanks!
LeGina was friendly, helpful, knowledgeable and very professional. I highly recommend asking for her for your furniture needs.
LeGina assisted me today and she was great. All of the staff was very friendly. I gave LeGina my budget and we stayed in a comfortable zone. I will store again at Ashley Homestore.
Legina was amazing and so helpful!!!! Ask for her she will be awesome and work with you no matter what.
The salesman that we dealt with was very helpful, very nice. The problem was with the delivery we were purchasing around right around Christmas time so it is understandable that there is going to be some backup and some of delays with shipping but we were a full month out before receiving our couch and loveseat. Before delivery they informed us that our 3-piece coffee table and end set was going to be delayed and also that our TV console had come in damaged at that point they gave us no idea when we would be receiving either of these items after twelve more days have passed still have not heard from the company. When trying to call the company and find out when those items will be delivered I find out their system has been down for a week and they cannot give me any idea of when this is going to be delivered I feel like there should be better communication and honestly if you want something fairly quickly I would suggest not going to Ashley Furniture. UPDATE BUYER BEWARE!!!! After 10 months my couch broke after putting in a claim and repeated calls still nothing fixed or replaced. It has been 2 and a half months and NOTHING!! I cant use my couch. What a joke. Never going there again.
Ms. LeGina, made it happen for us when we went into Ashley Furniture to purchase a bed and mattress for my grandson. She met all of our needs. Thank you Ms. Le Gina, at the Huntsville AL location.
Beware of their return/claim policy. I've put a claim in on new living room suit where one recliner stopped working (within 30 days of purchase). Claim has still not been address, no one has contacted me, since claim (Jan 18, 2020). Frustrating! I've called their Customer Care office several times and left messages, still no word on my claim. This is my last purchase from Ashley's.
Kelvin listened to our needs and helped me find it quickly. He worked to get us the best price possible. Can’t wait to get my order!
Great customer service at its best! Ty to Steven for making my experience at Ashley's memorable. I look forward to receiving my sectional sofa. I will definitely be back to purchase more furniture in the near future.
My husband and I went to look at dining tables and chairs. Kelvin Maclin was our salesman; he was very low pressure in his salesmanship and easy to work with. The table that we liked in the store ended up being too large for the space, but we found something else online. Kelvin was helpful in getting it ordered and going through store gave us better customer service and it will come assembled. Everyone was very helpful and responsive. It was a great experience!
Liars! They tell you one thing and don't deliver on time
My buying experience at Ashley was OUSTANDING! After browsing Ashley website I wanted to see a certain sectional before buying. So, off to the Ashley store I went. When I arrived, I was greeted by LeGina at the door and provided her this one detail: I am here too SEE the Samperstone sectional. LeGina immediately walked me all the way to the back of the store (she knew the whole warehouse setup like her house WOW!). After LeGina found a better deal on the sectional and worked some figures. Not only did I get the sectional, I also got a cocktail table, end tables, lamps, area rug with warranty and delivery UNDER my expected price for just the sectional. Just as I was kindly greeted at the door, LeGina walked me out and gave me a big hug! What makes this experience OUTSTANDING is, I was just there to SEE the sectional literally....but just as LeGina jokingly said when I arrived..."you are not here to SEE you are here to BUY!" She was right. Thanks for a great evening Ashley😘
Me and my fiancé's futon finally gave out, and we were in need of a new seating arrangement. As soon as we walked through the door, Ms.LeGina was there to greet us and showed us right to what we were looking for. We both work part time jobs and go to school so our budget was pretty tight; however Ms.LeGina worked with us and we were able to get some high quality furniture at a great price. Definitely recommend! Great experience!
Mr.Harold went over and beyond for us during our visit today. I highly recommend anyone to ask for him during their next visit to Ashley Furniture. Thank you so much.
The worst customer service I have experienced in years. We went through 5 new couches to finally get one delivered that wasn’t damaged. This wasn’t necessarily the fault of this store, however their customer service handled the entire ordeal very poorly. I don’t think we received one call back in the 6 months it took us to finally get a couch that wasn’t damaged and when we called to find out what was going on they were extremely rude. Hopefully this is not the normal experience with this store, but they definitely lost our business.
Kelvin was very helpful in my purchase of Power Reclining Sofa. He was able to match another company’s sofa.
My husband and I bought a sectional from this store on 11/30 and was given the delivery time frame of 3-6 weeks. On 12/31 we received a call explaining that all the pieces to our sectional had come in and they wanted to set up for delivery on 1/3. Morning of delivery, we get a call from the warehouse all but one piece had come in and we need to wait 7-10 business days for it to arrive. A week later, they call again to tell us that everything is in and set up delivery for 1/10. Morning of this second attempt of delivery, shockingly, there is still a missing piece (different from the last time) and we need to wait 7-10 days more for it to arrive. This now brings me up to today. Today was the THIRD ATTEMPT for delivery and not all the pieces have come in AGAIN. I'm beyond frustrated with this company and LACK OF COMMUNICATION and responsibly. Why has this happened three times? Why is no one physically checking on these pieces until delivery date? I've called asking for managers and have been told that they weren't in but would take a message to give me a call back later. No one in that company wants to make it right or even apologize for that matter. They do not care about the customers. TERRIBLE customer service and unreliable business. It's been almost 8 weeks now and we may never get our couch. DO NOT GIVE THEM YOUR MONEY. It's not worth the headache.
Wonderfull place I get my furniture there all the time
Eric was very helpful.. I had to pick out furniture for four houses and kept him for hours!!! He deserves a raise for sure!!
My fiancé and I just moved to Huntsville from KC, so we were in need of some new furniture. We looked at at least four furniture stores before we came to Ashley. We wanted to make sure we were getting exactly what we wanted, so we had to get our lay of the land. Walking into Ashley was a breath of fresh air. The quality and style were much better than other furniture stores we visited. We ended up finding ALL of the furniture we were looking for (new bedroom set, kitchen table and chairs, and a desk) at Ashley. We couldn’t have been happier to do one-stop shopping for everything. We took advantage of their Buy More Save More promotion and ended up getting about $500 off of our purchase, free delivery, and they threw in the protection plan for free. Throughout the process, Heidi Jo was incredibly helpful. She showed us how the furniture would fit into our apartment on a tablet, crunched the numbers over and over again until we found the combination of furniture we wanted to buy, and she was very knowledgeable about every piece of furniture we looked at. Overall, it was a wonderful, stress-free experience. The only downside is that they quoted our shipping to take 3-6 weeks. We did some reading and it looks like 75% of purchases are shipped in 2-4 weeks though, so we may receive it sooner!
My fiancé and I just moved to Huntsville from KC, so we were in need of some new furniture. We looked at at least four furniture stores before we came to Ashley. We wanted to make sure we were getting exactly what we wanted, so we had to get our lay of the land. Walking into Ashley was a breath of fresh air. The quality and style were much better than other furniture stores we visited. We ended up finding ALL of the furniture we were looking for (new bedroom set, kitchen table and chairs, and a desk) at Ashley. We couldn’t have been happier to do one-stop shopping for everything. We took advantage of their Buy More Save More promotion and ended up getting about $500 off of our purchase, free delivery, and they threw in the protection plan for free. Throughout the process, Heidi Jo was incredibly helpful. She showed us how the furniture would fit into our apartment on a tablet, crunched the numbers over and over again until we found the combination of furniture we wanted to buy, and she was very knowledgeable about every piece of furniture we looked at. Overall, it was a wonderful, stress-free experience. The only downside is that they quoted our shipping to take 3-6 weeks. We did some reading and it looks like 75% of purchases are shipped in 2-4 weeks though, so we may receive it sooner!
They are dishonest about their products and don't stand behind their extended warranty. We bought a sectional from them approx. 5 years ago and we were told the seat cushions and back cushions were leather and the rest of the couch was pleather. We also purchased an extended warranty. About 4 years went by and I noticed the seat cushions were peeling. There's only myself and my husband and we only use 1 side of the couch. There are no small children and our dogs are not allowed on the furniture. We contacted Ashley's and filed a complaint and we sent them pictures or the peeling cushions and the warranty we purchased and they said it wasn't covered. But if someone stabbed my couch with a knife, that would be covered. I will never buy from them ever again, nor recommend them for furniture.
I went to go window shopping (lol) and next this I know ended up purchasing some items. The customer service I recieved was in impekable. My sales rep Shannon was coming back from lunch, she had not taken her.coat off and immediately attended.to my needs. Excellent customer service
Eric did a great job!!!
LeGina was very helpful and informative. I highly recommend talking to her for any kind of assistance.
I was told it would take a month to receive furniture and it is now pushing 6 months. Every month they tell me it will be ready it is then pushed back another month. I wouldn't have ordered this dining room set if I knew I wouldn't get the full set I ordered. Nobody seems to know what is going on.
My expectations were met at the door and followed through at my home. All expectations were met at Ashley's and more than satisfactory. From store to home. This is the place to go in the Elk Valley.
Excellent experience. Good selection. Helpful associates. Kelvin did outstanding job.
Amanda was very professional and helpful. At no time did me or my fiance feel pressured in anyway for any reason. We both came into the store not fans of Ashley furniture in Murfreesboro but she reassured us that's a person problem not an Ashley furniture problem and if we had any questions to feel free to ask. Me and my girl will come back to this store and Amanda for any furniture needed in the future.
Kelvin is the BEST ever!! From walking in and leaving. He work with you and make your budget fix!!! Go see Kelvin please!!!!
Best furniture experience, super easy process! Kelvin was personable, inviting and not at all pushy. So glad he was able to help me with my first big furniture purchase. 100% recommend him as your sales associate. Thanks, Kelvin!
purchased a recliner on 11/11. To pickup up at the store. It has yet to come in. I have called for the last 3 weeks and it’s in their warehouse but can’t tell me when it will be at their store for me to pick up. Also they threw in a $25.00 charge for me to pickup my own recliner. We all know how things work and we know a business knows if an item is on the truck and they can’t even tell me that. By chance the day each week my husband or I call is the day the truck is on it’s way. Oh someone named Tracy asked me what I wanted her to do about it? Well call and get my recliner on the truck and get a lesson in customer service. Do not give them your service. They have my money and could care less. When I told my husband he tried to tell me about this store. So please take my advice. Do not purchase from them. I have tried to call and email the corporate office and it won’t go through. I bet they do that on purpose. Lesson Learned!!
CRES, was very professional. and knowledgeable. She was very helpful in showing us dining room sets.
I I purchased a recliner on 11/11. To pickup up at the store in Huntsville, AL. It has yet to come in. I have called for the last 3 weeks and I am told it&'s in their warehouse but no one can tell me when it will be at their store for me to pick up. When asked they say maybe it will be on the truck this week. We all know how things work and we know a business knows if an item is on the truck and they can&'t even tell me that. By chance the day each week my husband or I call is the day the truck is on it&'s way. The last time I called I asked to talk to a manager and I was told I was taking to a manager named Tracy and she asked me what I wanted her to do about? She was very rude!!! Do not give them your service. They have my money and could care less. So please take my advice. Do not purchase from them. I have tried to call and email the corporate office and it won&'t go through. I bet they do that on purpose. Lesson Learned!! I have told everyone I know and will continue to spread the word do not purchase from Ashley Furniture! I know want my money back!
I I purchased a recliner on 11/11. To pickup up at the store in Huntsville, AL. It has yet to come in. I have called for the last 3 weeks and I am told it's in their warehouse but no one can tell me when it will be at their store for me to pick up. When asked they say maybe it will be on the truck this week. We all know how things work and we know a business knows if an item is on the truck and they can't even tell me that. By chance the day each week my husband or I call is the day the truck is on it's way. The last time I called I asked to talk to a manager and I was told I was taking to a manager named Tracy and she asked me what I wanted her to do about? She was very rude!!! Do not give them your service. They have my money and could care less. So please take my advice. Do not purchase from them. I have tried to call and email the corporate office and it won't go through. I bet they do that on purpose. Lesson Learned!! I have told everyone I know and will continue to spread the word do not purchase from Ashley Furniture! I know want my money back!
Salespeople are wonderful....CANT SAY ENOUGH BAD THINGS ABOUT DELIVERY...you can't trust what they say...in store personnel (including management) are no help when it comes to warehouse/delivery issues. They also will not supply information on contacting said delivery warehouse and the management of the warehouse...they will only email the warehouse. BUYER BEWARE!!!
I have purchased better quality furniture for much less at Big Lots. Never again will I shop here
Sean Nation did a great job helping us find what we were looking for with a great price and great service!
My husband and I were ready to pick out and pay for a sofa and a loveseat. We happened to go to the Furniture Row first. Saw what we wanted and were ready to buy it. We couldn’t get anyone to help us - stood around for a while and finally left. Our next stop was Ashley’s Furniture. As soon as I walked in Sean greeted me with a smile. I knew what I wanted and Sean helped me stay within my budget. Best customer service I have encountered in a long time! He was very helpful yet not pushy! Very pleased with the experience! Next time we will go straight to Ashley’s Furniture and ask for Sean!
LeGina at Ashley Homestore has been extremely helpful. She's very knowledgable and helped my wife and myself select the perfect furniture for our new home!
Legina sales person at Ashley’s *Furniture she did a really good job of helping us find our furniture for your bedroom set . good customer service great personality and has a lot of information on store quality furniture. she did it to our budget she did a great job
Nice furniture, fair prices, but sales lady was too pushy
Great selection & friendly staff.
Great people to deal with
Shawn was awesome
Gina was wonderful and very patient in helping us to find exactly what we were looking for...we bought 2 mattresses! We will definitely be back in the future.
LaGina was great, she was friendly and helpful- 5 stars in my opinion ‼️
Legina asked for a 5 star review so here it is. I got a sectional ana ottoman. They seem really nice. I will update in a few months on its durability and longevity.
Make your purchase and that’s the extent of the help you’ll receive from the store. Took over the estimated 6 weeks to get our bedroom set delivered. Chest arrived with all drawers damaged, noticed after delivery. Had to take pictures, file a claim and have new drawers delivered. Rather than call and wait on hold again, schedule another time slot etc I just installed the new drawers using hardware from the old ones. Left a message for our salesman to give us a call back over the frustration, never received one. Not exactly the kind of experience you want to have when dropping several grand on a purchase. The store is a showroom: nothing else. After that you’re at the mercy of suppliers, customer care, and a third party delivery company. Wouldn’t do it again.
We stopped in to look at mattresses. Kelvin greeted us at the door and took care of us the entire time. He was very knowledgeable and had outstanding customer service skills. He made our purchase much less stressful. If you are mattress shopping or any furniture really, ask for Kelvin. He was 5 stars all the way around!!
Today Kelvin helped me with my purchase. Kelvin was very knowledgeable, patience, and kind. I appreciate him working with me! I do all of my home furniture shopping at Ashley’s
My wife and I came in last week looking at a variety of furniture options. We were greeted by LeGina who provided her name and let us know that if we needed anything she would be available. She did not pressure or follow us which was a welcome encounter compared to previous visits to the store. We did not purchase that night but we kept her contact information and re connected with her earlier this evening. We purchased one of four items being considered and would have bought the rest if they could have been shipped in time for Christmas. We will be back based on our experience with LeGina. She is friendly, competent, and full of personality. We enjoyed working with her. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Heidi helped us find our new bedroom set! So helpful. Will return!
I would give a no star if I could. Bought a recliner and after a year and a half the leather is peeling and I purchased the 5 year platinum plus plan and the leather on a leather recliner is not covere . Worst place to buy from. BEWARE.
We purchased a dining room table and bench. The product was perfect and the price was really good. Our sales person was wonderful. We went in just to look and found what we needed right away. Ashley has great choices. It will arrive in about three weeks.
Sean Nation literally the best salesman experience i have had in a long time
Great service. Good prices! An amazing variety! Heidi was super kind, helpful, and knowledgeable answering all of our questions!
When I was ready to buy living room furniture, I knew that Ashley Home Store had exactly what I wanted. My experience was hands down the best! Legina was so easy to work with and did everything she could to help meet our needs. She answered our questions and worked hard to get the job done. If you want a professional, diligent person to help put together a beautiful room without hassle, please call her- you will not be sorry! Thanks Ashley furniture for making our Christmas gift a special one.
Had a wonderful experience buying our furniture for our new house! Jennifer Edwards was so extremely helpful and kind. She made the process very easy. We will be back buying more!
I don’t understand all the positive reviews. They are refusing to reach out to us. We have contacted their costumer service, contacted them on FB and went in store. We are getting very frustrated! We bought a bed set for my children they sent us two (2) wrong mattresses as we purchased the hybrid 10" and they gave us 7" (I think supposed to be 8") spring mattresses and the wrong cheaper version of my daughters (starberry) bed, the one we purchased was the one with storage and a bunky board, everyone in the company is refusing to fix the issue. My daughters starberry dresser with mirror (drawer track is not even & handles need to be replaced), chest (drawer track not even & handles need replaced) and nightstand (glitter tape is defected) are all defected/damaged and needs to be replaced. The lady at the store that sold us these items is aware about the mix up and told us that she put in a request over 4 weeks ago to get these items replaced, bed and mattress exchanged for the ones we paid for and requesting to upgrade the mattresses to 12" hybrid due to the frustration, but the company is refusing to acknowledge these issues and avoiding to get this resolved. My daughter has been sleeping on the floor as we are storing their junk until this issue is fixed. The people in the store had the nerve to tell us (and in text message) to buy an air mattress (even though we already paid $3000 for bed sets & mattresses) as they are cheap around $30. Are you crazy! They ripped us off around $500 and gave us damaged goods. Claim #3402 (opened since Sept 19, 2019. We filed claim same day when we received items and sent email claim with pictures within the 72 hour time frame that was requested). Please contact us to arrange replacements, correct bed and mattresses. This would make a great Christmas gift to our kids to get this issue fixed ASAP. Thank you in advance. - Dresser, Chest, and nightstand needs to be replaced. - Needs to exchange the current bed that was delivered for the correct Starberry bed with the storage (dressers) - Need to exchange the two (2) spring mattresses to the 10" hybrids (hoping for the request to be fulfilled and receive the 12" hybrids for all the wait and aggravation)
Absolutely great service this time. Ask for Cres she is top notch.
Harold Tidwell was great to work with. He didn’t follow us around the store but checked in once in a while and was available when needed. Very much recommend Ashley HomeStore!!
Store manager does not know squat
This place has it all!! I could have bought for my entire house. Beautiful furniture!
Excellent Service: A shout out to Heidi, She put us right at ease and treated us like her own family. 😊🌹🌷 Great experience..
Cres is an excellent salesperson.! She did not invade our time looking for the right pieces of furniture. When we were ready she assisted us with the upmost courtesy and professionalism. Thank you.
Sean was awesome, attentive, and fun to work with! Great furniture purchasing experience!
Gina helped me with living room furniture and she was great
Wes gave us great service! Showed us around all day and was never pushy just extremely informative and helpful!
Make sure to ask for Wes. He has a great personality and knowledge about everything. Took the time to show us every option of what we were looking for and helped us find pieces to match that were still our style.
Had an amazing experience. Wes, our sales associate, was very knowledgeable and actually listened to our needs and wants. Steered us in the right direction and made sure we had a pleasant time. Highly recommend this store and associate.
Hydi was great
UPDATE: I debated on whether or not to post anymore, but I decided to do so. The moving guys were absolutely great and very nice guys...however the guy at the store that sold my sectional to me put the order in wrong so now I can’t open my balcony door due to it being set up wrong. I was told I could have it reordered but I would have to wait an additional 6 weeks...nope! Never ever again with Ashley’s Furniture BEWARE: Before purchasing, make sure you know that all sales are final! I was not verbally told this as I was rushed because it was the end of the day and closing. I called back not even 24 hours later to cancel but was told it could not be done. I made a purchase for a sectional and a mattress, all I wanted to do was cancel the mattress. My delivery date is not set until Sept 19.
Cres, is a wonderful and experienced representative. I have bought furniture here at Ashley’s for over six years and Ms. Cres is the only person I seek. Should you be in Ashley Huntsville and want to get the best deal possible seek and. Cres. Ms. Cres is very honest and will help you with your furniture needs.
Honest review; Read before you repeat my mistakes. My wife and I ordered a desk in August. We were forced to take the home-delivery option as the saleswoman told us that in-store pick up was not an option for that item (+$100). We were told 3-6 weeks until delivery. We called a couple times after week 6 and were told to expect it the next week. At week 10, I tried calling the store several times and could not get anyone to answer the phone. I went to the store in person and was told that the "supervisor" would contact me when she got back from a trip. I still have never heard from her. They eventually delivered the piece after *11* weeks (yesterday, 10/31) and did assemble it, but not without first tracking red mud all over our carpet, "forgetting" to install 5 lock-washers, leaving 2 bolts completely out, and one bolt stripped out and cross-threaded. This was not a difficult piece to assemble as it only had about 6 parts. This store is fine if all goes as planned. However, if something goes wrong, good luck talking to anyone who actually cares about you, the customer. I will never buy from this store again. This purchase has been a complete nightmare.
Just bought our new sectional sofa and had a great experience working with Harold! We can't wait to have it delivered!
Harold was very helpful in picking out the right sectional for our home.
Kelvin Maclin was friendly and treated us like family. Store had friendly atmosphere.. will be shopping with them again. Furniture is strong and well built..
Be very aware of their “0% Same as cash” offers as they will add on bogus charges whenever they want. I had bought the furniture and picked it up by 1st part of August, yet got an $801 charge on September 12 and will get another in October. This was even perplexing to the Wells Fargo (finance company) representative. Not professional at all and you may think you are getting a deal, trust me you aren’t! I will NEVER buy from these snakes in the grass again!!!
After a long search for furniture for our new home we decided to go with Ashley Furniture. Harold Tidwell did a excellent job assisting us with making decisions and we found every thing we needed at a great price. Will definitely recommend a gain.
Love it now since they've lowered their prices to be more competitive. But also still keeping the same great value. Love it here. I'll be going back for more.
While the men who delivered our bed were wonderful, quick, and cooperative the same cannot be said of their customer service overall. The bed frame requires a railing that allows us to install drawers into the sides, which was not delivered with the rest of the bed set. We were originally told someone would drop the railing off the next week, and have called multiple in the last 3 weeks since then to ask about this railing. Every time, the customer service rep says they will look into the issue and call me back. Not once did I get a call back. Now they are claiming the railing had already been delivered.
Jennifer Edwards was a big help in getting me approved for a lift recliner. She was very considerate and understanding of my situation but most of all she took the time to listen. Thank you Jennifer
They worked with me to make sure I got what I wanted and a good deal. Still waiting for the bed, but my shopping experience was fantastic. Jennifer Edwards did a great job getting the order together and managing everything. Management was super attentive too.
Staff was very accommodating. Advice: Make sure you also check Ashley's Online Store if your going to make a purchase. Online prices change frequently. Ashley will price match.
Kelvin was awesome!! Thank you for helping find my son a bed!!
Sales lady Jennifer Edwards, helped us so so much!!She went above and beyond for us!! We are ordering for our our daughters house out of state. She reached to them and helped us in that way!! She is a keeper!!
I worked with LeGina to find a dining room table for my studio apartment. She led me right to what I was looking for. Ten minutes after I entered the store, the table was purchased! Excellent customer service and a good product from Ashley Furniture.
Legina is very knowledgeable and helpful
I love shopping at Ashley. I first go online and shop and then go to the store. Today Kelvin helped me. He was awesome. Very knowledgeable and helpful!
I can not express the magnitude of satisfaction! I spoke with Kelvin on the phone before I decided to visit the store and he was so patient, professional, and informative which made me decide to come to Ashley Furniture. When I got there he made sure that he showed me what was in my price range that I quoted and worked diligently to make sure I got what I wanted. I really appreciate his professionalism and customer service skills! Not only does he do a great job, he displays his passion to assist and satisfy his customers! Please go to Ashley Furniture and ask for Kelvin!
Legina assisted me with the purchase of a TV Stand with a Fireplace Insert. One of the best shopping experiences I've encountered. Legina was very nice and professional.
My man and I needed to buy a Living room and bedroom Set.We were welcomed by Kelvin, he was so helpful, worked with us on getting what we wanted and made our visit at Ashley's quick, easy and stress free. I highly recommend shopping there and workung with Kelvin as your Salesperson!
Great experience shopping with Jennifer Edwards very friendly helpful and knowledgeable . I will definitely be coming back to purchase more home furniture from her .
Maegan is so nice and so helpful. She made this experience great!
Great experience shopping with sales associate Stacey Burton. She was wonderful helping me find just what I wanted at a price that worked for me — and a great help with financing, too. She even helped when I called back to find out just how thick the mattress was while I was sheet shopping. Could not ask for better help.
Finally found the bed I was looking for. Meagan was awesome with helping us. It was a great experience.
Legina was a great help picking furniture for our new house!
Today, Heidi helped my family and i find the perfect couch and gave us multiple tips and a lot of useful information. Overall Excellent Service!!
Lots to choose from. Sales staff was patient and cheerful no matter how many times I changed my mind... Thanks
Cres- Very professional, helpful, and knowledgeable. We appreciate Her excellent help and service
Meagan is always helpful and informative. Every encounter with her is positive. She knows her furniture!!
Shannon at Ashley furniture was a awesome sales person. She was honest upfront and very knowledgeable.
I came in after work to find a chest of drawers for our child's bedroom. Kelvin Maclin helped me out and clearly explained the entire process to me. He was very knowledgeable and answered all of my questions with the utmost professionalism. It was a pleasure to do business with him and the rest of the staff at the store. Highly recommended!
Superb experience. Friendly and patient staff. Delivery took a while from their warehouse in Bessemer but we knew that up front. Great furniture at a reasonable price.
We purchased a bedroom set from Ashley home on 15 Aug. During the process I asked if the bed frame would fit a Tempur-pedic platform mattress frame. We were told yes. When we paid, we also paid for the setup of the furniture. Ashley&'s call us and scheduled delivery for 11 Sep between 11:30 AM and 14:30 PM. The delivery people showed up on time and started to move in the furniture when one of the employees of Ashley&'s told my wife that they only put the bed together for lunch money. This implied that if my wife did not give them money that they would leave and not put the bed together. My wife felt intimidated because there were three movers there and she was alone. They also knew my wife was visually impaired because she uses a seeing-eye cane. That evening my wife told me what happened, but it was to late to call. I called the next day (12 Sep) to complain and was transferred around until a woman named ___ took my complaint. She told me that someone would call me back the next day (Friday 13 Sep). No one called from Ashly&'s on Friday. I called again on 20 Sep to complain and the Ashley receptionist told me that someone would call me back by the end on the day Monday 23 Sep. No one call me back. Ashley Home is not taking my concerns about their delivery practices seriously.
We purchased a bedroom set from Ashley home on 15 Aug. During the process I asked if the bed frame would fit a Tempur-pedic platform mattress frame. We were told yes. When we paid, we also paid for the setup of the furniture. Ashley's call us and scheduled delivery for 11 Sep between 11:30 AM and 14:30 PM. The delivery people showed up on time and started to move in the furniture when one of the employees of Ashley's told my wife that they only put the bed together for lunch money. This implied that if my wife did not give them money that they would leave and not put the bed together. My wife felt intimidated because there were three movers there and she was alone. They also knew my wife was visually impaired because she uses a seeing-eye cane. That evening my wife told me what happened, but it was to late to call. I called the next day (12 Sep) to complain and was transferred around until a woman named ___ took my complaint. She told me that someone would call me back the next day (Friday 13 Sep). No one called from Ashly's on Friday. I called again on 20 Sep to complain and the Ashley receptionist told me that someone would call me back by the end on the day Monday 23 Sep. No one call me back. Ashley Home is not taking my concerns about their delivery practices seriously.
Heidi was very helpful and very upfront with the pricing of the livingroom set I purchased. She is very friendly.
Mrs LaGina was an awesome sales representative. She was patient provided plenty of options to accommodate my furnishing needs. I will be back and will ask for LaGina.
Good customer service. expensive, but all quality furniture is.
Friendly service great prices and they work with you with every aspect! Kelven was fantastic and found us exactly what we wanted and made everything easy and got us in and out much faster than some of these other places!
Kelvin was extremely helpful. He was able to put our wants together and found us the furniture we have been looking for. Had bad luck in the past with other companies, here everyone is very friendly. Can get lost in conversation if your not careful, they make you feel like family. I highly recommend this place!
BE WARNED....PLEASE READ THIS WHOLE REVIEW! NEVER NEVER purchase anything from Ashely Furniture. Forget the good prices, in the long run you will spend more than if you purchased mid-high range cost furniture stores due to longevity. You will be replacing furniture often. This review is not focused towards the store in Huntsville necessarily, but more towards the company as a whole. Yes the sales persons are nice and prices are good, but I’m going to tell you our experience and why we are done with Ashley Furniture. Our first purchase from AF after getting married was a living room suit that was not leather, but synthetic leather. Price was good but we worried about wear n tear so we bought the warranty. After 2 years, the synthetic leather “shell” I would call it began peeling away. Long story short, we called to get it fixed via the warranty and were told by the warranty company “we do not replace for normal wear n tear” cosmetic issues. Our couches worsened to the point we had to purchase new ones. We went to a mid priced store as well as others and again, we went to AF in Huntsville. They told us they had changed warranty companies due to issues and talked...maybe swindled is into real leather couch/loveseats. Again we bought the warranty because we were told the new company would honor most any damage. After about 2 years, the seam on the couch began separating. We already had one cushion on the loveseat replaced due to dis-coloring. Anyways, we called and were told the warranty does not cover seam separation. Nothing we can do except...not sit on the couch? Last night our daughter was sitting on the couch cutting up a steak. She put the knife down and forgot to pick it up. After returning from the kitchen and sitting, she accidentally punctured the cushion. This is covered for sure we thought. It’s an accident etc.. NOPE. We were told that since we called about the seam many months ago and that was an unserviceable call.....they would not honor the puncture. Are you kidding me? We were only told the seam separation was not covered. THIS IS YOUR WARNING. Ashley will tell you to buy the warranty but I promise, it’s not wort the paper it’s printed on. YOUR FURNITURE WILL NOT LAST MORE THAN 2-3 YEARS REGARDLESS OF MATERIAL. The warranty is worthless. The furniture sub par. ASHLEY FURNITURE is the worst company we have ever had to do business with. NEVER NEVER AGAIN.
Super nice lady and was so very helpful. Will be asking for her in the future!!!
LeGina was awesome. She was very patient and understanding. Even though I was very indecisive she helped me find the right furniture that would fit me. I'm so excited to get my furniture. I would definitely be shopping with her again.
Megan was a huge help to our family in finding the perfect furniture for our needs and budget! A great overall experience!
LaGina was super to work with. We wore her out walking all over the store trying to make up our minds and she kept smiling all the way through.
LeGina was awesome for all of my furniture needs!
The staff was friendly. Just moved to town. Needed new bedroom furniture ordered a dresser from This store on 7/31/19. Still no word on when it will be here. A few weeks later found Barnett Swann in Madison. They sell Ashley furniture. Much cheaper. Ordered the rest of the bedroom set. Living room and dining room furniture. It was way cheaper than Ashley and I had it in 10 days I recommend if you want something from Ashley go to Barnett Swann. Unless you want to pay more and wait forever to get it
Great Customer service. Legina Was very helpful and professional She helped us to find exactly what we need it!!!!!!
I visit the Huntsville store today. Heidi was very patient with me of picking dining room furniture and living room furniture out.Thanks alot Heidi.
Cres made my experience wonderful! Thank you so much Cres!
Most difficult place to purchase furniture! Unable to negotiate price. Have to wait 3-6 weeks delivery. Unable to purchase from showroom floor. Plenty of other furniture stores in town with competitive pricing.
Went here to catch Labor Days sales for game room furniture. Heidi helped us find the perfect set with a matching entertainment center. She was very knowledgeable about her product, and we look forward to receiving our pieces! :)
LeGina in the Huntsville store was great! Very helpful and knowledgeable about all the items in store! She helped make for a great shopping experience!
My wife and I came in to look for a sofa and we had a very good experience. Meagan was helpful and patient as she assisted us in finding the sofa we were looking for. She seemed knowledgable and allowed us to show her what we wanted instead of directing us to what she thought we should purchase.
Heidi was very nice. Got what I wanted.
Legina was super helpful as my daughter and I shopped for furniture and mattresses.
Every time I go to Ashley Furniture in Huntsville Alabama I always look for Legina. Legina takes her time with you and helps in any way that she can.
Total Joke, 3 to 6 weeks for furniture yeah right. Up to 8 weeks waiting on a bench and still waiting and they do a partial delivery that’s missing chairs and they don’t know why. No one will call me back to explain. Will never buy again here
LeGina was fantastic. Very professional and helpful.
LeGina in the Huntsville store helped us with a dining room set and a living room set. She was amazing and knew her stuff! When we go back for our bedroom suite we will definitely be going to find her!!
Thank you Harold Tidwell for your expertise and patience. We appreciated taking us directly to the counter height table sets and patiently checking sizes and additional pieces. We’re looking forward to getting the set. We’ll look here first for future purchases.
Friendly courteous service. They stayed late to help us select the perfect furniture for our home.
I came in your store 8-17-19 to look and purchase a bedroom. Meagan came up to us and I told her would like to look first. She directed in the area of all bedroom suits she was very helpful and a very pleasant person to work with not pushy at all. I purchased a beautiful bedroom set and I enjoyed working with her. Thank you again Meagan!
They fixed my issues and I love my furniture.
Megan was the absolute best! Making my first “adult” purchase after college was scary but she made it easy and gave me a great deal! Definitely telling all my friends to do their shopping with her at Ashley Furniture.
Ask for Steven if you go. He helped my wife and I with an order we made this week and it was a great experience. He is very knowledgable of the products and a very nice dude. I will definitly be doing business with the Huntsville store again.
Cres was awesome!!! She has helped us to buy a living room furniture!! We have now come back for her to help with bedroom furniture!! She made our experience very easy and wonderful!!! Will definitely come back for our future furniture needs!
Advertised prices are not actual prices. They of course try to upsell but in a lot of cases if you dont buy sets for certain pieces of furniture you must forgo the warranty on it. The service was hood but seemed shady on how they were constantly pushing for financing options. I was overall pretty offput by this place and honestly the selection was pretty slim with a high price tag on low quality products.
Heidi was our service representative and she did an outstanding job answering all of our questions. She helped us understand more about the mattresses available and even recognized that I had low back problems and helped me understand solutions that could help. Very helpful!!
Heidi greeted us with a smile on her face as soon as we walked in. She has an exuberant personality that is very captivating. Her knowledge and expertise is amazing and within a few minutes she explained everything we needed to know. Amazing!!
Great furniture
Great store and excellent service. Kelvin hooked it up! I’d give him 50 stars. Super friendly and helpful.
The wait to get your furniture is damn ridiculous
My husband and I needed more seating in our den. We thought we had decided on a sectional. Meagan, with the help of an associate, actually moved furniture around so we could see if it would work in our space. After a lot of searching and measuring we finally found pieces that would fit that we liked! Meagan was so patient. Excellent service! Great experience thanks to Meagan!
Meagan was wonderful! She is very knowledgeable about mattresses and I believe just meeting her is going to improve our health! I can’t wait to get our new mattresses! She is very patient and kind! Ask for Meagan!!
Got this nice picture for $179
Things have not gone as planned with my delivery and noone seems to be able to tell me why the delivery people could not go the showroom as scheduled, if they were really scheduled go to the showroom and pick my desk and deliver it on Saturday. That part of my delivery had been setup by them and confirmed 4 days prior. Instead, when Saturday gets here everyone blows off my questions and noone ftom delivery will return my phone calls. So i go to the showroom to get answers, only to he told there's been some confusion and they would NOT be delivering my desk. While I totally understand things happen, what really pisses me off is, had I not gone to the showroom I would not have known they were NOT going to deliver. This is pure dishonesty and bad form. I spent over $8,000. in the store. I should cancel the entire order.. A regional manager calls me and says they'll make it right. Meanwhile I have to cancel my trip to Florida to get this delivery on Wednesday. If you do business with Ashley Furniture be prepared to wait three to six weeks before you get you furniture, thats what they don't tell you that until after you make your purchase. Buyer beware! Roberta
okay
Holden was great! He patiently showed us multiple options to satisfy our very specific needs until my granddaughter found the perfect pieces to complete her bedroom. Very personable and knowledgeable young man! Thanks so much!!
Heidi Jo was fabulous. Really helped getting the furniture needed for the home.
Heidi Jo in the Huntsville office was very helpful and patient while we browsed the store. She was very knowledgeable about the sets and mattresses available. We were able to purchase our bedroom set and my daughters. The process was relatively short. She was very nice and we had a positive experience. We will definitely recommend Ashley Furniture and return to get more furniture in the future.
Cres is a wonderful person to work with. I love her personality and sweet spirit. She is so patient and understanding and most importantly, an honest person. Thank you Cres! M
Meagan was extremely helpful. We came in the early afternoon to only take a look around. She was not pushy or rude. Anytime we had a question, she was quick with a correct response and happy to help. We left to think about what we saw at Ashley, and came back a few hours later after searching at a few other stores. Meagan greeted us immediately again and asked what our thoughts were after the afternoon of searching. We sat down and signed papers after going back through everything with Meagan and choosing the pieces we had decided on. I cannot recommend Meagan enough for the help she gave us!
Meagan was very helpful. She took excellent care of my mother and was very attentive to her needs.
Thanks Holden I am really going to enjoy my new bar stools. They're just what I wanted. Just the right style at the right price.!
Holden was a great help and got the best deal for me. Great first experience here.
Legina was very professional and knowledgeable! I Overall great experience! I will definitely be shopping with Ashley furniture again.
LeGina was outstanding!!! Great personality made our process of our purchases wonderful. She put us at ease and allowed us to shop for large purchase and completed efficiently!!! Thank you Legina for great customer service.
***EDIT*** Let me start off with how awful my experience AFTER they had my money was. I bought a beautiful sectional, with all the bells and whistles. I was very happy with my experience and the salesperson who helped me (see below). After I was done (paid in full) the manager asked I posted a review of my experience (Which now I think is weird and unethical). At the time I was happy to do so. However, I'd like to take back those stars. My delivery was estimated 3-6 weeks, they told me the item was popular. I loved it so I agreed and they all assured me it would most likely be there in closer to 3 weeks. 6 weeks hit, no delivery was made. I went back and forth with the store and the warehouse, both were blaming the issue on eachother and it was beyond annoying. It took forever to get a clear answer. 8 weeks later after numerous phone calls they called me saying it was going to be delivered...FINALLY! It was scheduled (around them, never around what was convenient for me). What made it worse was the day i was delivered they called to tell me only half my order was on the truck. After knowing how upset and frustrated i was, you'd think my order would have been made a priority. Another 4 days later, it was delivered. This isn't even the worse part. I called, even went up to the store, and the store a manger was always too busy to return my call or see me. Although I saw him, makes sales! I This put an awful taste in my mouth with ASHLEY'S, I love the furniture and style they offer and really had intentions to buy more, we just built/bought my dream home. HOWEVER I will be taking my business elsewhere. I will also note, I was able to get my delivery fee refunded to me, but that too, took too much effort. It never felt like they cared AFTER they knew I had paid in full. I am so disappointed and hope I can stop someone else from having such a HEADACHE of a time! Time to look for furniture somewhere else! OLD "five star" review: I went to Ashley’s looking for living room furniture. The staff was friendly and worked on getting me the best deal. I worked with Frank and after shopping around got exactly what I wanted. There was no pressure and the transaction went smoothly.
Cres was extremely helpful in assisting us with the purchase of our sofa. She was ver knowledgeable about the product. It was a pleasure working with her.
LeGina was amazing she helped us with all our needs.We got everything we needed and more
Legina helped us out and gave us a good deal on a kitchen table set. She was great and we will be coming back if we need anything else.
Legina was great at helping me get the kitchen table I wanted! She was so nice and funny! Planning on coming back whenever I need something else!
Excellent customer service, great deals, fine quality!
Legeani helped us with bedroom furnishings andrecliner.she listen to what we wanted and did a good job.
This Saturday has been what I can call a wake up call for me. The last three months have been what I can describe as rough to say the least. So I decided to window shop for furniture. I walked into Ashley Furniture and this guy asked if he could help me. He wasn’t aggressive as some sales people can be. He allowed me to peruse throughout the store but at any point that I thought of a question he was in close proximity. As a customer service representative the best part is the actual customer experience with the overall interaction. Mr. Harold by far was phenomenal with my experience in Ashley Furniture. I believe that it’s very important to express gratitude when you are shown reciprocity for what you exude as it relates to helping others. Thank you Mr. Harold for the great experience!!!
The last time I walked into Ashley I was left with a bad taste in my mouth, so walking in this time I was super apprehensive. Holden completely changed my opinion. He knew I was in a bind and didn’t try to get me into an expensive piece or overwhelmed me, like I was the last time. Super excited for the couch I purchased and will definitely be back for more pieces to go in my living room.
Kelvin was very helpful & knowledgeable. He introduced himself when I arrived while the store was closing. He invited me back the next day. He informed & answered all questions. If you are looking for in furniture, ask for Kelvin.
Kelvin was excellent to work with. He went well above and beyond to get us the bedroom and mattress set we wanted. GREAT customer service! This was our 2nd time shopping at this store and both times we have been more than pleased. We will definitely recommend you to our friends who are looking for new furniture. Thanks again for all your help.
Cres was an excellent saleswoman! Had a great experience
She met me with a smile ,wanted to help me and she did ,you could use more people like her,she knows her furniture ,and she was very professional ,will be back.Thank you again,Donna Stoll
Stacey Burton was very kind and helpful. She wasn’t pushy and gave me knowledge of what I was purchasing. Thank you Stacey for being s great sales person.
Wes was incredibly helpful and insightful in helping me select furniture that suited our needs and budget. His knowledge of pieces on the sales floor made putting some pieces together so easy. I couldn’t have asked for a better shopping and buying experience.
i was pleased at first... I paid and then was informed that it would take 3-6 weeks to get my order. I’ve called every week with zero updates. I went to the store today only to find out with will take an additional two weeks before the warehouse even gets my order. Then they will ship it. I will now not have all the furniture I was supposed to have for a planned family function at my house. I will never purchase from here. And if you use Stacey B, make sure you ask questions because she will not give that information until you have purchased.
Legina was very sweet and so helpful
Cres maniego provides exceptional customer service!
Today was a great day shopping at Ashley's. Thanks to a beautiful knowledgeable lady that work there name Lagina. She's the BEST! She helped us picked out some gorgeous pieces for our new home. Go there and asks for her. She is a beautiful soul. Thanks again Gina from Ashley furniture.
Ashley Homestore in Huntsville has great collection of furniture at very good and reasonable prices. The staff were great. Definitely ask for Kelvin. He is just terrific and really patient. He showed us various options at our price point and explained the pros and cons, he also got us a very good price for our bed
Kevin Maclin did a great job in assisting me with purchasing a dresser for my son’s room. He listened to my concerns and wants and he delivered!
I love my salesperson. She explained all available pieces and friendly.
Steven Little... I would to start off by saying i meet alot of sales representatives and i do mean alot. Wow... I must say he did an excellent job on helping find exactly what i was looking for and some. Thanks man u did a wonderful job. Keep up the good no not good but great work thanks again. Much Respect
Holden help me get the furniture that I wanted at the price that I wanted. He was very professional and honest.
I had this as a 5 star review and now I am not too happy with Ashley Furniture as a whole. I stand by my previous comments about my salesperson doing a wonderful job and is the reason I purchased in the first place and felt she deserved any credit and commission due to her. I feel as though I'm being punished for purchasing in store when I can order the same product online and have it shipped supposedly for free in a much quicker manner than what my in store purchase was quoted. I purchased the product in store and was told it will be 3 to 6 weeks and that the delivery charge was $100+ or I can pick it up myself at the warehouse 2 hours away. I opted for the latter but had I known that it would have shipped directly to me for free well that's a no brainer. So here I am waiting on my product for god knows how long without the option to cancel and re-order it online and when it does arrive I will have to waste a day (which I admit I agreed to) to go pick it up instead of getting free shipping. This whole operation does a terrible disservice to its customers and puts its employees on the sales floor at a complete disadvantage against his/her own company. Buy online or buy elsewhere!
As soon as we walked in, Wes greeted us with a smile and asked for what we were looking for . He did not come off as someone who just wanted to make a sale . Wes was genuine in his customer service with us. He was patient with us and showed us all of our options . Wes made the experience memorable and unforgettable. This is my second time purchasing from Ashley Furniture and have not left disappointed. We will definitely come back in the future. Thank you .
Lagina was polite, knowledgeable and professional. She showed us everything we were looking for and made our buying experience pleasant and easy. We will be back. Thank you Lagina!
Meagan was nothing short of amazing when it came to helping my husband and I look for a new sectional. She was very knowledgeable and helpful from the second we walked in the door. We would definitely recommend her!
Great service and selection. She was very helpful. Will definitely come back again.
LeGina was so easy to work with and made me feel like family. I highly recommend anyone looking for some who will work with and work hard on your behalf to ask for LaGina!
Cres was really great at helping and giving great service today!
Cres was great and was very helpful with the whole experience. Definitely recommend to anyone buying furniture.
Thank you Harold Tidwell for your wonderful service. You made my year. Will definitely be back when I need more furniture and request you. Thank you Tamara Willoughby
Meagan was super helpful! She helped us find the sofa that was right for us & answered all our questions. Great experience!
Maegan did a wonderful job of assisting us at the Huntsville Ashley store. We were here and consolidated her times for hours and she was an awesome salesperson. Great job!
Meagan was amazing, she understood what we needed and helped us throughout our visit to the store, after two hours we ended up purchasing what we want! Thank you Meagan and I am so excited to have my new furniture delivered soon!
This store is nothing short of amazing! From the people to the furniture ❤️ Gina (sales ) and Robin (finance) were PERFECT! Thank you so much for helping me find what I really liked and for your honest opinions! Thank you for your patience and for your generosity. This was my first time buying furniture for my first apartment on my own and they helped me get everything I wanted with a very affordable payment plan!
Meagan did an AMAZING JOB helping me pick out a mattress!! Will definitely come back to Ashley’s for future purchases!!
Meagan and Caleb are both helpful.
My experience was great and Meagan was an excellent worker. She made us feel comfortable with a great laugh and her smile.
Cres is so AWESOME! She definitely makes sure you are 100% satisfied! Friendly environment, I will definitely be shopping with Ashley Furniture again!
Legina is alway very helpful when we come into the store.
Kelvin Maclin was the salesperson I purchased a re liner from. He was very helpful.
Lagina was very helpful and knew what she was talking about. She put up with my hubbys humor
My husband and I purchased a table and chairs for our dining room. This was the best experience only due to Rives Tavormina. He is not only knowledgeable but goes above and beyond for the customer. Thank you Rives!!
I had a great time, I was looking for a bed set for my first apartment and Legina helped me the entire time and did a phenomenal job.
Great customer service. Holden was very helpful and answered all my questions.
Cres, was awesome and worked with me the best that she could within her needs.
Legina was fabulous and helped us find beds for 2 of our boys at a reasonable price.
Quick, painless, and no hassle. I went in knowing what I wanted and Kelvin helped me out, not straying away from my price range or forcing other products on me.
Meagan was wonderful! She helped us pick out a sectional and tables. Definitely will come back.
Cres was so helpful she knew her stuff. Would recommend Ashley
Very happy with my purchase :-). Holden was great .... sold me sofa then showed me around more items. Not pushy like some places and deff go back to look at mattresses .
Meagan was very helpful and spent a lot of time with us walking through the store. She new the products and helped me find exactly what I was looking for. I ended up getting a great deal!
Holden was very friendly and helpful with our purchase today.
Legina, was awesome! Great Customer Service.
My fiancé and I came here to look for bedroom furniture. Heidi was amazing and got us a great deal on some beautiful furniture and a mattress. Top-notch service and will definitely buy from here again! I have also bought my daughter furniture for her apartment while she was in law school in Birmingham and they were amazing with their service and delivery
Kelvin was very helpful. Highly recommend.
Rives was fantastic to work with. He wrote everything up and saved it so when we came back we just picked right up. Very knowledgeable and patient. Super friendly. He made us some really good deals. You need to look him up at the store. You won’t be sorry!!
Heidi provided excellent service and advice for us today. She went above and beyond helping us pick out chairs to go with the new tables. She walked multiple chairs over to the table we selected so we could see how they looked together. I would recommend her to anyone looking for furniture.
Excellent service; extremely professional; Holden did a phenomenal job helping us pick just the right pieces of furniture to accentuate our home.
Cres is a wonderful person, she help me so much and I can get everything that I need. She is so sweet with my family. Thank you Cres for everything
LaGina did a great job and was extremely helpful !! Super pleased
Kelvin was very helpful while my daughter chose her new bedroom. I wish the delivery was a little faster but all my furniture has come from Ashley. Very durable and lasting beauty
Mr. Harold Tidwell took exceptional care of us. Explained everything to us perfectly. Could not have asked for a better experience!
Heidi was great! Very friendly, prompt, helpful and did not hover while I shopped. Will definitely use her in the future and would recommend her to friends and family.
Kelvin was very helpful and knowledgeable abou the furniture I purchased thank you
Holden did an exceptional job and made our sectional shopping experience a breeze!
DO NOT BUT ANYTHING FROM ASHLEY If I could give them zero stars I would. I have had nothing but issues since ordering my furniture. At first all seems great, order the furniture, they tell you it will take 1-2 weeks to be delivered. That’s fine with me. Two weeks go by and I haven’t heard anything so I call only to find out that there has been a delay. Yet again I tell the lady that it’s fine, but it would have been nice to know. Keep I mind I ordered my couch on April 15th. It is now May 23rd. I got a call on Monday to finally confirm that my couch should be delivered today May 23rd between 4:30 and 7:30. It’s now 7:30 and I’ve heard from no one, and still no couch. I’ve called 6 different phone numbers. No help. Not only do I still not have a couch, but this entire time they have taken the almost $1000 order in and out of my bank account like it’s their own. One day I’ll have the purchase pending, the next day there isn’t any sign that I even bought the furniture. It’s not cool to just take $1000 out of someone’s account one day only to put it back in the next. This has happened at least 6 times that I have personally caught it. Needless to say I am beyond done with this company. Save yourself the trouble and go buy your furniture somewhere else. OH AND DID I MENTION I AM STILL WAITING???
Mr. Harold Tidwell was the best. He was patient with us and knowledgeable.
Meagan did an outstanding job helping us find our sectional, coffee table, end tables, and mattress. She answered all our questions and was so friendly. If you go to Ashley Furniture ask for Meagan. You will be in great hands!!
Meagan was super sweet and so helpful! She worked really hard to find us the best options for our space and budget! Thank you and we will be back and send others your way 💗
Cres was very helpful and knowledgeable of the mattresses. I’m a college student on a tight budget and she directed me in the right direction.
Best experience ever ! He did everything he could to find us the most savings! I will come back to Ashley's in the future !
If you want to deal with incompetence and be told " sorry sir, I understand your frustration " then this place will work. I live in fayetteville Tennessee, came to this Huntsville store looking to furnish my new home. I first decided on getting a bedroom set. I found one that would suit me perfectly. I stood in front of it and told the salesman this is the one I want. I wasn't told that delivery would only happen once a month to fayetteville. Not to mention waiting almost 2 months. I told them I can only do delivery on Saturday, they were unable to accommodate. I decided to rent a uhaul and pick it up myself. I get it home and it's the wrong headboard and footboard. They refuse to fix the problem or even cancel order. They wanted 20% for restocking which would be $440 So much for customer service
I have just moved into the Huntsville area and was looking for a rug and kitchen table. Holden came to my rescue and he was very informative and his customer service to me was outstanding. If you are in need of furniture go see Holden at Ashley’s you won’t regret it.
I absolutely love Ashley everytime i need furniture i go there and find the perfect pieces for my home. The staff is absolutely loveable, especially LeGina Burnett who helped me through my furniture buying process
I had the BEST experience at Ashley Furniture Huntsville! Holden was so welcoming and did a phenomenal job finding exactly the pieces I was looking for instead of trying to add things on to boost the amount. I informed him I wanted to scope out my options and look at other stores before making a final decision, and Holden was not pushy or forceful at all. Instead he wrote down the pieces I looked at and told me about other nearby stores. That alone impressed me in his confident sales skills. Overall, I visited Pottery Barn, Harverty’s, and Rooms-to-go. His service surpassed the other stores by a long shot. I returned to Ashley’s after seeing the options at other stores, and bought each of the items he had written down for me. Before finalizing the purchase, he looked up the prices and did a price match to make sure I got the best deal possible. He also looked up different delivery and pick up options since I told him that I was moving to a different city. Quite honestly, when going to Ashley’s I did not have high expectations to find any furniture pieces I would actually end up purchasing. However, I ended up finding a couch, bed, and dresser that are great, sturdy quality. Thank you for your honest sales assistance, Holden!
We just bought a house in Huntsville. We we're looking for a couple new furniture items and Stacey was the best. She showed us many options and was very knowledgeable of the products. She was wonderful.
Decent prices! Jennifer was really helpful in working with me on buying a couch that was within my budget!! :)
Took my mother to get a couch on mother's day. Our sales rep. was a sweetheart. She gave us many options, wasn't pushy, and friendly. Cres is her name....Thank you Cres!
Holden is the perfect meaning of great customer service. He has excellent customer interaction skills. And his sales marketing is up to par. I had a great experience while purchasing my mattress. Thank you Holden. I recommend him to everyone who wants get superb service while making a large purchase.
Harold Tidwell at the Huntsville store was very helpful in the purchase of our new couch!! If you are in the market for new furniture, go see him!! We couldn’t be happier with our experience!!
I was greeted with a smile, and directed to Mr. Frank Swoopes. What a joy and pleasure to make a purchase from him. He knows his furniture business. What a great access he is for your store. A very pleasant experience.
I ordered a bed and mattress on February 28th and told it would be in 3-6 weeks if that. (We opted to go pick it up at the warehouse to save on delivery fee.) I've called every week since that 6 week mark and been told all different answers on when it would be in and what they are waiting on. It's been 11 weeks and still don't have anything. This is beyond ridiculous and they still can't give me an answer! I will never ever ever buy from Ashley again and will steer all my friends and family away from there as well.
LeGina was a super nice salesperson and helped us pick out our furniture.
Wesley Summers was super helpful in our most recent visit! We will definitely be back!
Wes is awesome!!
The in store experience was at least worth one star. Good customer service however, did feel a little rushed in making a purchase and financing and such. We were hesistant on ordering bedroom furniture after being told it would be 3-6 weeks until it could be delivered but sales lady showed us on her computer that everything was in stock at the warehouse except the dresser which would take another week. So no big deal right?? So on 3/17/19 we placed our order for furniture. On our receipt was an estimated delivery for 3/27/19. That’s fantastic. I call on 3/27 and was told it was scheduled to be in at the end of the week. Ok no biggie. Well 4/3 rolls around. Still no word about furniture so I call asking for an update. It’s going to be in the beginning of next week expect a call on Monday or Tuesday to schedule delivery. Yay. Well the end of that week rolls around and still no call. So I call again and surprise surprise. It’s going to be the end of next week before it’s at the warehouse. Ok whatever. It’s still in the 3-6 weeks so I can’t complain too much. Lemme pause and say I’m getting married 5/18 and all I have is a twin bed. Ok so I call on 4/26 (2 days before the 6 week mark) and Ma’am your furniture is routed to be at the warehouse at the end of this week so expect a call on Friday or Saturday. Ok no shocker but I nicely informed her it was over the 6 week mark. So today Monday, May 6, rolls around and I call again since it’s been 7 weeks and no call about furniture and omg what a surprise it’s going to be the end of this week. (5/10-5/11) HAHA nope. At that rate me and my husband would get to sleep on a twin bed together. So I cancelled my order today and got a refund no prob (that qualifies for the one star too I guess) and went to another furniture store TODAY and they have guaranteed me it will be in my home and set up by Friday (for almost $1000 less) So lesson learned: don’t buy from Ashley’s. I wouldn’t wish this experience on my worst enemy. I could’ve had some furniture 6 weeks ago hahaha. Hope this review saves someone some time and money.
When I first went to Ashley’s I needed help with some things and the manager, Lynn, sat down with me and explained everything. All my concerns were addressed and handled. She is a fantastic manager. Straight forward and honest. I have never had a more wonderful experience while shopping for furniture. When my furniture was delivered it was perfect. And I even have a five year warranty that gives me back the money in store credit after the five years is up if it’s not used. Wow! Why cant we have car insurance like that!!!
I came in with my mother to select living room furniture. Very friendly, great selection, excellent prices! The Manager Lynn gave my mom a excellent price (she was on a budget) I had purchased several pieces 2 years ago when our house caught fire. Service then was as excellent as now. I will recommend Ashley Furniture Home Store to all my family and friends!
Shannon B. did a wonderful job Helping my wife and myself with our purchase. Wish we could give her 10 stars!!!! Thank you Shannon!
Jennifer Ferraro is the best furniture salesperson ever. She has been so much help so excited. I would recommend using her to anyone
Rives was an amazing salesman and helped us find exactly what we wanted. Would recommend him to anyone.
Cres was so wonderful in helping us purchase our new sectional for our new house!!!
Cres was amazing!!! She walked us through every step from the time we walked in the door!!!
Cres .wonderful saleperson...very helpful
Very helpful from the time me and my family walked inside the store. Awesome customer service by Harold Tidwell.
I worked with Holden, who was friendly, low pressure and very knowledgeable. He helped me find everything I was looking for, and for a great price. Thank you!
Shannon was extremely informative and fun when helping us find our perfect sectional and had great suggestions. Wonderful experience, definitely ask for Shannon!
I came in knowing very little about beds and mattresses, but I’m leaving knowing more and with a good purchase. Meagan was very helpful in answering all my questions, giving helpful advice, and helping me save on the mattress I purchased. 10/10 experience
I purchased a couch and had a wonderful experience in the store and all the people was so helpful and friendly. Kelvin worked with me and help me get all that I was looking for.
LeGina was great to work with, but now I've been waiting more than 9 weeks for my furniture and keep getting the run around about when it will arrive and I'm not even having it delivered.
Went here in late April great customer services and, they will try to get you the very best price as well.
I went to Ashley's Furniture in Huntsville AL and with the help of Mr Frank had the greatest experience. He help me find all my furniture needs at the greatest price possible for great quality furniture and I would highly recommend Frank and Ashley's Furniture for anyone looking to purchase furniture in North Alabama
Had a problem with the furniture and Steven took care of it for me.The problem was gone without a headache. The best!!!
Mr. Kelvin L. Maclin help me soon I came in the store jump right on what I was looking for and it took no time for me to get right out of there he did a good job
The shopping experience was beyond exceptional with Kelvin. However with the $ 100.00 delivery fee and quoted time frame me & my fiancé were given, they delayed every week after. They continue to tell us a specific date, but whenever the date is pass, they give another date, and then another. We’ve not even received a single phone call from them with any explanations or apologies. This is by far the worst communication I’ve ever experienced in regards to furniture purchases. I will not recommend anyone to purchase furniture from this location. I should’ve payed closer attention to the other reviews in regards to delivery. Two months later and still no answers, no customer curtesy whatever, no consideration, and awful dishonesty. Requesting a full refund.
Harold @ Huntsville store was great to work with! No pressure just answered all my questions. Go see him!
We had such an amazing experience. We had Meagan helping us. And she was so kind. She greeted us with such a friendly additude and inviting smile. She made us feel comfortable and treated us as if we had been friends for years. She was able to find us exactly what we wanted and was even able to keep everything within our budget. She did such an amazing job and we will be back. And when we do come back we want Meagan's help. Please ask for Meagan when you go into Ashley's. You will not he disappointed.
This is not against this store personally, but the overall experience that I have had with Ashley Furniture. My purchase was made online. The original order was delivered to the wrong residence, and damaged upon delivery. This was after I walked over to the delivery team and asked them if they had another delivery in that area that day. They said they didn't know. They tried leaving the apartment complex and I had to call them and tell them they were leaving without delivering my couch. That was when they returned to tell me it had been damage. So the next time around was supposed to be a rush order. Should have been here around early to mid April. I call them around April 17th and receive a return email the following day saying that it would not be here until Mid May. That is not a rush order. I cancelled my order. One that was originally made on February 11th. It should not take 3 months to receive a couch. I have contacted corporate and received the generic email, but absolutely nothing else. While everyone that I have talked to along the way has been friendly and helpful, the company has done a poor job in this instance.
This place has the best selection of furniture I have ever seen! Everyone was so nice to me and so helpful. Therapist ed everything to me and I&'ve never been happier with my furniture.
This place has the best selection of furniture I have ever seen! Everyone was so nice to me and so helpful. Therapist ed everything to me and I've never been happier with my furniture.
good shopping
LeGina was great and was very helpful! She immediately greeted us. She was even willing to work with us and our budget. The prices are very reasonable. We didn't indented on having her run around and find out pricing for us but saw a bedroom set we like. She was very patient and even help us get financing. We’ll definitely shop here again!
I had a very pleasant shopping experience with Meagan. She happily showed me through the store while I tried out nearly a dozen couches to find the living room set that was “just right.” Once chosen, the checkout process was a breeze and I was out of there quickly. Highly recommend and will definitely be coming back!
The lady that helped me was Cres and she was very helpful and nice, she made shopping for my items a breeze.
Meagan was a great help very friendly person. Felt very welcomed. She was very nice to me.
Met one of the most sweetest sales lady. Ask for Meagan. She is so kind and patient. She takes time to help you figure out what kind of furniture and style best meets your needs and wants. One of the kindest sales person I have met.
I had been searching and searching for just the right TV stand. I was about to give up and decided to try Ashley Furniture. I went in and talked to Meagan and she helped me find the perfect one. She was a very professional, knowledgeable and genuine salesperson. I will definitely be doing more business with her.
My daughter and I bought furniture at the store in May of last year. She was living in Huntsville at the time but she had to move back to Colorado due to health reasons. Now we&'re having problems with her adjustable base bed. I managed to get Ashley Sleep to send me the part to fix the bed but of course they won&'t actually send anyone out to repair it because we&'re no longer in their servicing area. They weren&'t going to cover the warranty at all citing that I must&'ve broken it in the move from Alabama to Colorado. I had to politely inform them that my daughter moved back to Colorado in August of last year and this bed recently broke. I&'ve also been informed that my five year warranty isn&'t any good for the rest of the furniture I purchased because we are outside of their servicing area. I am on a five-year payment plan with these people and if this furniture is damaged I can&'t get anyone to warranty it even though I have a paid for a five year warranty with the company. I would say that if you&'re going to buy from the store don&'t expect the warranty to be honored if you have to move anywhere. Plan to stay in your house forever
My daughter and I bought furniture at the store in May of last year. She was living in Huntsville at the time but she had to move back to Colorado due to health reasons. Now we're having problems with her adjustable base bed. I managed to get Ashley Sleep to send me the part to fix the bed but of course they won't actually send anyone out to repair it because we're no longer in their servicing area. They weren't going to cover the warranty at all citing that I must've broken it in the move from Alabama to Colorado. I had to politely inform them that my daughter moved back to Colorado in August of last year and this bed recently broke. I've also been informed that my five year warranty isn't any good for the rest of the furniture I purchased because we are outside of their servicing area. I am on a five-year payment plan with these people and if this furniture is damaged I can't get anyone to warranty it even though I have a paid for a five year warranty with the company. I would say that if you're going to buy from the store don't expect the warranty to be honored if you have to move anywhere. Plan to stay in your house forever
Went shopping for a couch and Harold Tidwell helped us find the perfect match. Did a fantastic job selling us this beautiful addition to our family. Will definitely come back and buy more from this amazing man. #livinitright
Don't Buy Here. Worst place to go. Bought 2 Rocker Recliners, paid in full. Waited 6 weeks. Tha called to deliver items but had 2 Sofa Recliners instead of Rocker Recliners. Called to get refund and was told by the Manager he would have to call to see if he could give a refund, which it could take 7 to 21 days to get a answer. I called my credit card Co. and issue a report aginst the charges I paid for the items to get my money back.
My daughter and I bought furniture at the store in May of last year. She was living in Huntsville at the time but she had to move back to Colorado due to health reasons. Now we're having problems with her adjustable base bed. I managed to get Ashley Sleep to send me the part to fix the bed but of course they won't actually send anyone out to repair it because we're no longer in their servicing area. They weren't going to cover the warranty at all citing that I must've broking it in the move from Alabama to Colorado. I had to politely inform them that my daughter moved back to Colorado in August of last year and this bed recently broke. I've also been informed that my five year warranty isn't any good for the rest of the furniture I purchased because we are outside of their servicing area. I am on a five-year payment plan with these people and if this furniture is damaged I can't get anyone to warranty it even though I have a paid for five year warranty with the company. I would say that if you're going to buy from the store don't expect the warranty to be honored if you have to move anywhere. Plan to stay in your house forever.
We ordered Furniture 2 months ago and we're told it would be delivered in three to five days. It took two weeks for them to deliver the bed and it was delivered broken. We were told to contact customer service and customer service said the store was independently owned and we would have to go to the store to speak with the manager. We called for the manager multiple times to be told on several occasions the manager was out of the store or there was no manager in the store and no one was ever available. After finally getting in touch with someone we were told that everything would have to be reordered and would be delivered in two to three weeks. After another month our desk was finally delivered but we were told it would be the following week until the bed and bedroom furniture were available for delivery. The morning of scheduled delivery we get a call stating that all the parts for the bed were not available and would have to be reordered again and estimated delivery was unknown. We went to the store to speak with a manager and no one was available they told us we would have to call customer service and when we called customer service we were told we would have to go to the store. The sales manager on the floor was very rude and told us that all sales were final and there was nothing that he could do but wait for delivery. After we told him that there was something he needed to do because of our poor experience we were told he was able to locate 64 other beds that way were previously told were discontinued and that he would try to get us a delivery date. This interaction is still not over, we still don't have our bed, and we have been sleeping on a mattress on the floor since the bed was ordered in February. The only person in the store that was helpful was Kelvin, he was very friendly and talked to us in a kind, calm manner. He always had great customer service. #stillwaiting
Ordered a couch and was given 3-6 wks for delivery. It is now 10 wks with no couch and sitting on lawn chairs with family members coming from out of town. Went to the store and wasn’t offered anything in stock and was just given “there’s nothing we can do”. I will NEVER go back to Ashley Furniture. Manager just shook his shoulders and said I’ll accept the refund without restock fee! Really??? A restock fee when it isn’t even there? This was the worst experience I’ve ever had with a furniture store.
Went in looking for a dining room set, walked past two employees sitting on couches on their phones and one walked right past me without saying a word. In a business built on commission, doesn’t look like anyone was willing to take my money and make a living. I will happily spend my money at another furniture store that can at least acknowledge me. A simple hi would have kept me in the store. Horrible customer service.
Average quality, average prices. long wait for delivery.
My salesperson was LaGina - very friendly, not pushy - great sales experience. I ordered a rug, and she said it would be there in 1-2 weeks. Then, she said, well actually they are telling us to tell everyone 2-3 weeks just in case. I wasn't in a hurry - so that wasn't a problem. After 3 weeks, I hadn't heard anything - so I called them. The lady I spoke to was very rude and said it would be a minimum of 6 weeks - and acted like it was ridiculous for me to think otherwise. Then, she told me that it might be there early and someone would call me next week. No one called "next week". Six and 1/2 weeks after I ordered, I called again - guess what? They had the rug in the store for two weeks, but no one had called. I will never purchase anything from this store EVER again.
I bought most of my home furniture 20 years ago. The quality was great at that time. "Top of the line". But 5 months ago my finace was looking for furniture so we went to Ashley. It's been 6 months and we have not received "Good" furniture yet. After many attempts to change out the damage furniture they keep bring back the same damage furniture for the replacements. I will never go to Ashley Furniture again. There furniture quality is bad and dishonest personnel and very unprofessional. It been 6 months of phone calls, taking off work for not shows where delivery never show up or after waiting they want to deliver at 9:30-10:00 PM at night (Who does that). Still today, no furniture. Better Business, and others to follow. This is just my story.
Nice furniture
Legina was wonderful! She answered all my questions and was so patient and attentive. She even pulled off a price match for me! Don’t hesitate to ask for her when your shopping for furniture!
Very nice people.
I was greeted with warmest smile and most cheerful personality by Meagan. She was very patience and reassuring. She literally helped me with everything, including figuring out what style and color I wanted.
LeGina was very helpful on finding the furniture we were looking for and gave us some great ideas for future furnishing. Thank LeGina
We had a wonderful experience working with Harold T. at the Huntsville, AL store! Harold took the time to really listen to what we were searching for and helped us to find items we love within our price range. We have been on the hunt for furniture for some time now. My husband and I have been to numerous stores and have been annoyed by overbearing sales people. Harold was very knowledgeable and able to give just the information we needed without being overbearing or pushy. He even went above and beyond by moving some of the end tables to help us match one to the sectional we were purchasing. While I think we have everything our new home needs, if we ever need to make another furniture purchase it’ll be with Harold at Ashley Furniture! Great prices and wonderful employees!
My order was continuously delayed. I was very dissatisfied with the delivery group, including the manager who told me one thing on the phone and directed his crew to do another. Will never make another purchase here.
Ashley furniture was vey nice to me and my family. Harold Tidwell was very helpful in helping me found the right bedroom for my family.
Lots of beautiful options. Not bad pricing.
We’ve bought plenty of furniture from this location with no problems. We had a new salesman today and he was awesome. Holden was extremely helpful, has good vision and taste, and a very pleasant personality.
LaGina was everything we needed in a sales girl and more. She was kind and knowledgeable. Would definately ask for her.
We recently bought a living room set from Here and our product specialist was Cres. She was very helpful and informative! She made our experience great!
Meagen helped me find the perfect living room set for my space. She was amazing and so great to work with will definitely come back
Purchased a Sofa and 2 love seats on 11 Jan 2019. I have not received any of my order as of 11 Mar 2019. Nobody in the Ashley Furniture corporation seem to care. If I can reach anyone (which is almost never) all they say is it is on backorder and the delivery dates which they have given me 3 different dates are only an estimate. The only thing Ashley did quickly was take my money and now they don't seem to know how to refund it. I will never purchase from Ashley again and I recommend everyone goes to other furniture stores. Don't make the same mistake I have made. RUN, RUN FAST, RUN FAR
Purchased a chair and ottoman in early Jan with scheduled delivery in early Feb. A few days out, received a call that delivery was running behind schedule, but no details, and no reschedule. I called back to learn that the chair was in, but waiting for the ottoman. Communication was terrible, and every time I called, the wait time to talk to someone was upwards of 20 minutes. Once you purchase the an item, the store is out of the loop. After multiple calls, the delivery date was re-set for early March. The delivery team showed up and brought in the ottoman, but when they were unloading the chair, noted that it was broken. It is now 2 months after my purchase and I have no chair. I'd highly recommend looking elsewhere ... I know I will in the future.
My experience today was outstanding. Wes was very thorough and pointed us to our needs. He also suggested some ideas outside of our thinking which was great.
My husband and I went to Ashley today looking for living room furniture. Wes did an excellent job helping us decide what will work best for us. He was very knowledgeable and personable.
I can not stand most Ashley furniture. Looks nice but VERY cheaply made. Made to look at not used, and WAY to expensive to be so useless
Not one good thing been waiting 3 months on repair with no luck..took forever to get the order and to get a lawer
We ordered over $5,000.00 in furniture three weeks ago with the promise that our base and mattress would be delivered by March 1. On March 1 we had not received a call and touched base without salesman and the manager. We were told the base was in but the mattress was not. The manager told us she would do right by us and call us back. We received no call back.On March 5 we called delivery to &"cut out the middle man&" and hopefully bridge the lack of communication. Delivery told us they had the mattress and base but couldn&'t schedule delivery until March 7 (we are still without a bed at this point).We touched base with delivery March 7 and were told the mattress was in but the base was not! This isn&'t even referencing the rest of the furniture we ordered and were to have delivered. This is only the part that was a necessity for my husband and I and that detail was made clear when we made the order.We can&'t get anyone to answer the phone. We can&'t get transferred without being hung up on. The people we do talk to just keep saying they are sorry with no solution to our problem.Save yourself a headache and spend more if you have to. The customer service is garbage!
We ordered over $5,000.00 in furniture three weeks ago with the promise that our base and mattress would be delivered by March 1. On March 1 we had not received a call and touched base without salesman and the manager. We were told the base was in but the mattress was not. The manager told us she would do right by us and call us back. We received no call back.On March 5 we called delivery to "cut out the middle man" and hopefully bridge the lack of communication. Delivery told us they had the mattress and base but couldn't schedule delivery until March 7 (we are still without a bed at this point).We touched base with delivery March 7 and were told the mattress was in but the base was not! This isn't even referencing the rest of the furniture we ordered and were to have delivered. This is only the part that was a necessity for my husband and I and that detail was made clear when we made the order.We can't get anyone to answer the phone. We can't get transferred without being hung up on. The people we do talk to just keep saying they are sorry with no solution to our problem. Save yourself a headache and spend more if you have to. The customer service is garbage!
Meagan was wonderful! Very patient and understanding of our needs. We found everything we were looking for to furnish my new apartment thanks to her help! She was helpful, but not pushy or overbearing. I'm glad we came in!
I ordered by bedroom suite at the beginning of November and paid $3400 and have not received all of my furniture and it is now March!
Great Customer Service, ever since we walked through the door! My wife and I are a very young couple and we got a lot of help from CRES and her Boss! If you need any help please come with her !
Purchased a couch on January 25th. It is March 2 and still no couch. No idea of a delivery date. Many phone calls not returned. Customer service has been horrible. Will never buy from them again. I just want my money back..which I'm now told will take 21 days. This has been the worst furniture buying experience I've ever had. I've filed a complaint with the Better Business Bureau.
Nice, got 2 new recliners
Legina was very helpful, responsive, and knowledgeable. I can't wait to get my sectional!
LeGina was helpful throughout our shopping experience. She helped us find exactly what we needed. I will definitely shop here again.
This is a update to my first post. It is now Feb 26th, I still dont have my furniture.I bought it January 4th.my first delivery date was Jan 24th.Two pieces were delivered out of five, an one of those was damaged.The other three were"out of stock". The next delivery date was suppose to be tomorrow,Feb 27th.I just received a phone call that one of my peices, is damaged.I have tried the last few hours to speak to a manager, but he/she is with a customer an cant speak with me.I payed for my furniture in full....no payment plan.their customer service stinks.
Worst service ever! Suppose to have a dresser delivered and was told by a man over the phone it would be delivered on a wednesday and i would get a 48 hour call before they delivered.. after not receiving a call 48 hours in advance we called wednesday only to be told by a woman that no one ever said it would be delivered Wednesday because its in the computer to be delivered Saturday between 2 and 5. So here we are on saturday waiting and they got here right before 5 only to tell us THE DRESSER ISNT EVEN ON THE TRUCK and that we would be getting a call from customer service in a few minutes to let us know what happened. Never got a call from Customer service so we call back the delivery guys number only to be told customer service closes at 4 and it will be monday before they call and fix THEIR problem. This whole experience with Ashley furniture has been the worst experience ever and i will never use them again. Would not refer this place to anyone!
Mr Harold was a amazing person to work with us. He told every detail to make our experience nothing short of amazing. We couldn't thank him enough for helping us pick our sofa, loveseat, and table.
Cres was awesome. Ask for her to help you.
Paid 2k for a new living room set. Sales was great but delivery was awfull 2 months and missed 3 delivery dates. With the 3rd the "warehouse" having confirmed my items were ready to ship. Date come around no truck call and then they said they did not have the items. Had to go to the store to cancel the order they would not do it over the phone. Really wanted that set.
They lie about delivery date and after canceling our order, we now have to wait up to 21 business days to receive a $3000 refund check for furniture ordered almost 2 months ago. Worst experience ever.
The people at Ashley are very welcoming and very helpful. My salesperson Kelvin was extremely helpful, educational and a good listener. He understood what was most important to me, getting a good night's rest. I recommend Ashley Homestore and Kelvin. Thank you all
still waiting on furniture that was supposed to be delivered Feb 6th. was supposed to get a call Tuesday on delivery date. haven't heard anything. bought this furniture and paid in full jan. 12. mistake I will never make again. will go to another furniture store in the future
November: Whitley was awesome with helping us find a sectional that we love and will work in our living room space! She spent a ton of time with us and was very easy to talk to. She helped us understand all of our financing options and how we could make it work with our budget. Update: It has been 3 months and we still do not have furniture and have been told it will be another couple of weeks. The sectional and ottoman we purchased were supposed to be delivered before the end of the year. But then it was on backorder and then not available at all. Because of the promotion that was going on when we purchased, we could not cancel our order and get our money back. Bait-and-switch!! So, we were forced to pick something else out in January even though we didn't love any of our options. The only thing that was close to what we liked was several hundred dollars more than what we had originally picked out. And because of the promotion, they couldn't/wouldn't give any discount. It has been a total mess! And strangely, no one besides Whitley seems to care. If you'd like to wait weeks for your stuff with the chance that you might have to go back and pick something else out, then this is the place for you! Good luck! Also take note that all of the 5 star reviews are all about the same and mention the salespersons name. That's because before you leave (while you're doing paperwork that takes FOREVER) they ask you to do a Google review and mention their name and tell about your experience.
The delivery team is not communicable. I had a confirmed delivery set for today and they didn't call or show up, then when I called, I was informed that the warehouse cancelled my order because they didnt find the merchandise. I will never go through Ashley again until the change delivery contracts.
I was greeted by Rives and he did a fantastic job helping me with the purchase of a living room set. He was a great sales rep who didn’t hover as I tried to decide which product I liked best. He checked on me several times, but let me have my space too.
We were welcomed in a timely manner by Rives and he was so nice to help us find what we needed! He was patient and very knowledgeable about the products! I would definitely recommend going to this location!
Wes was absolutely wonderful to work with! He was professional, answered all our questions and is very knowledgeable about all the products at Ashley Furniture Homestore.
Wes was outstanding
LeGina was very helpful in finding exactly what I wanted and stayed late to seal the deal! Highly recommend LeGina at the Huntsville store near Drake!
LeGina was amazing and helped me find exactly what I was looking for! Will be back soon to buy again!
LeGina was great and was very helpful! She immediately greeted us and gave us time to look around. She was even willing to work with us to create our own sectional. The prices are very reasonable for such great quality and we will be sure to let friends and family know! We’ll definitely shop here again! :)
Horrible horrible horrible
Megan was a pleasure to work with in the Huntsville store!
Kelvin was most helpful, knowledgeable, and patient with our selections. Stacey also recommended accessories . Great shopping experience and their warranty is worth the price for the coverage. Will definitely recommend this store.
Kelvin was outstanding! He gave me exactly what I wanted and much , much , more. I left smiling and giving out hugs!!! Can’t wait to do it again😁
Had a great experience at Ashley Furniture. Shannon helped us find the perfect sectional we love it! Will definitely go again.
My wife and I worked with Shannon looking for a mattress and adjustable bed frames. Shannon was a pleasure to work with and was very knowledgeable on the products. Made a normally very confusing purchase decision much easier.
Cres was amazing! She is very knowledgeable and helpful. You should totally ask for her to help you with all your furniture needs!
Had a great experience and our sales lady was amazing. Thanks LaGina you rock
Thanks to LeGina, we got a gorgeous new Italian leather couch with adjustable head rests, lumbar support and power recliners. Ashley furniture's prices and protection plan can't be beat. The President's Day sale saved us almost $1,000. Talk to LeGina, she is friendly, honest and knowledgeable. Thank you for everything; hope you have a great day!
I ordered furniture two months ago. My confirmation email says four to five weeks for delivery. The store has canceled my delivery four times. I haven’t heard anything about my order in over two weeks. I don’t recommend this store.
I ordered furniture on December the 16th and nearly 8 weeks later I still have no furniture. They have canceled my delivery 4 times already. I can get anyone from this store to call me back so I can cancel my order. Excuses excuses!
Shopping at Ashley has always been a good experience. The past two experiences with delivery has been a nightmare and I want get caught shopping here again! Where is my furniture after three weeks when furniture was supposed to be here two weeks ago?
Horrible!!!!!!!
If I could give a zero, I would. Supposedly computer system has been down for two weeks. Worked well enough for them to swipe my debit card for the purchase of a couch. Since then, I have made numerous phone calls asking about the delivery of my couch. Always told system is still down and won&'t be up until next Tuesday. I am canceling my order today. I will never walk into this store again. Horrible customer service.
If I could give a zero, I would. Supposedly computer system has been down for two weeks. Worked well enough for them to swipe my debit card for the purchase of a couch. Since then, I have made numerous phone calls asking about the delivery of my couch. Always told system is still down and won't be up until next Tuesday. I am canceling my order today. I will never walk into this store again. Horrible customer service.
It has been 2 months since we ordered our couch and still have yet to receive it. We were supposed to receive it the latest 4 weeks after the order. We have called multiple times and all we have gotten is “our system is down, we can’t help you” or “we will call you tomorrow” well, it now has been 2 weeks since their system has been “down” and have yet to get a call from anyone. Awful customer service, awful experience. I do not recommend whatsoever.
We purchased furniture a month ago with a delivery date of February 6. As of today, system is down and no record of order being ready for delivery tomorrow. The customer service is terrible and this will definitely be our last purchase here.
LaGina was so Friendly & helpful. She helped us find the perfect pieces at the perfect prices for our home! I love this store my absolutely favorite furniture shop!
Salesmanship was great. Delivery never happened, called 2 hours before delivery to tell me they couldn't deliver due to out stock?? Call management I was told computers down?? Still don't know the truth. Worst management
Oh WOW. I am beyond frustrated with this company. I started out looking for a sectional all over Huntsville but needed it delivered before the end of 2018. Ashley sold me a beautiful sectional with deliver date of December 28th. I was very sick in Dec but just a few days before the delivery date I paid for movers to come in and clean out my front room so my new sectional could be brought in as they stated their delivery personnel do Not move out old stuff. Being sick I could not do it and so I paid. Two days before deliver I received a call that part of the sectional was not available so my delivery would not be made. I explained that that was unexceptionable as I have nothing to sit on now, so the lady on the phone stated she would have to ask a manager in order to deliver parts of the sectional. Then they did NOT deliver in the 28th but rather the 29th. They stated the the other parts would be in their warehouse on Jan 9th. I waited till the 10th to check and see when I might get delivery. The lady on the phone stated, that will not be delivered till next week and we will call you. I waited all the next week and no call! I called them again on MLK day and was told they couldn’t check as the warehouse was closed BUT she stated “I will call them for you tomorrow and will reach out and let you know what I find out”. I agreed. By 4pm the next day and not hearing from them i called. She answered and said that I miss understood that she can’t call the warehouse but could put me in touch. At this point Im am beyond angry and frustrated and asked to speak to a manager. The manager apologized and stated she would check with the warehouse and call me back. I then received a call from the warehouse stating they would deliver on Feb 3rd. So I agreed to wait. I received a call this past Wed that the parts are still not in the warehouse and i would not have a delivery on the 3rd! NOW I AM DONE. I have asked that they come and get the parts they did deliver as I want nothing to do with this company. Ive also received my bill and they want payment as of Feb 1 for a couch that I Don’t Have! I am now waiting on the consumer affair people to reach out as they have to make the paperwork needed to take it back, but their system is down and there is nothing she can do till system is back up!!! What the crap! I am never, repeat, never going to that store ever again. How can parts for a couch that is obviously popular make a person wait over 5 weeks for a couch! It is bulls__t!
Can I put ZERO stars? Run as fast as you can out of Ashley!! Bought and paid for $7k worth of furniture on Dec 8....charged 399 in delivery and as of 1/29 I still do not have my furniture. Customer service is a joke, system seems to always be down when you have concerns or questions. Will never buy from them again and will not recommend to anyone.
Wes was very informative and helpful. So easy to work with
Wes was very helpful
Whitley is the best!
I came in for a sofa and Whitley was super helpful! I ended up with a sofa and new mattress😁😁. Everything went smoothly and I would really recommend this store and especially whitley! Update-it's now been over 2 months. I have half of a sectional in my living room. They delivered my mattress and HALF of my couch! Then gave me different answers and didnt call back when they said they would! Told me they were waiting on one more piece to be delivered and when I called today the very helpful woman(finally) told me all the pieces were there(I was told last time I actually talked to someone that the last one wouldn't be there til the 28th) and the earliest they could deliver it is the 2nd! The people are nice -mostly- and the store is great but the delivery service sucks! My mother in law passed away last Tuesday and I have half a sectional for people to sit on. Thanks Ashley!
Legina was an amazing saleswoman. She was very helpful in getting me exactly what I wanted. Thank you so much!
LeGina was an excellent sales person. Very professional. Made buying an excellent experience. Will definitely shop here again
Awesome sales associate Cres got us what we wanted she was great
We loved Cres go see her she is the sweetest cutest little thing ever. Also got us a great deal for our bedroom suite.
Whiltly and Shannon where extremely helpful and made my shopping experience very easy. They where very knowledgeable and helpful about all the pieces I looked at and made it a great experience.
Whitley and Shannon helped with getting us a coffee table and bed set. From all the number crunching and even carrying the coffee table closer to our recently bought couch that was still on the floor, they went and above and beyond in customer service!!! Thank you so much!
Mr. Harold Tidwell was such a great sales person!! He met us at the front door when we walked in and he was very friendly. Mr. Harold helped me find my perfect bedroom set and I couldn't be more happier with my selection. Mr. Harold was very knowledgeable and had the best personality! He has excellent customer service skills!! Mr. Harold made the experience an excellent one and when I return to Ashley's furniture in the future I look forward to working with Mr. Harold again!! Hands down best customer service!!
Harold T. was extremely helpful and provided excellent service. We are leaving today with a beautiful living room set and artwork.
Legina, was a great help.. She is patient and very knowledgeable... Five Star Sale Representative...
Harold was a great help when it come to finding my dream Dining Room set!
Terrible customer service. Delivery is a joke . Will outright tell you anything to get you to buy . Then hot you with 20% restocking fee even tho they can't do what they said to make sale. Will never step foot back in store .
Well, we will never buy anything else from Ashley furniture. We bought our bedroom suite in September. A month later got part of it wrong mattress had to wait another 3 weeks on the right one. Here it is January still havent got the rest . We call they never call us back. Make an appointment to have it delivered wait around all day still nothing. So if you want furniture I would advise go somewhere else. Complete waste of time and money fixing to have them pick up what the did deliver and get our money back. This is ridiculous.
Edited Review (Original Below): Our experience with Ashley Furniture went from a 5 to a 1 the moment we walked out the door. We were asked to leave a google review with our salesperson’s name while we waited for our financing paperwork to be finished, you can read that below, and I see now why they’d like to be reviewed before you leave. The paperwork took ages and they didn’t understand their own process, but that was the best of the worst. Our furniture was promised in 2-3 weeks. 4 weeks later we had only dressers, and the store manager was dodging my calls. At 5 weeks I finally spoke to the district manager who located a sofa but said our dining table was backordered for an additional 8-10 weeks. FOUR MONTHS for a table we should have had in 2 weeks. The sofa was delivered at 7 weeks after ordering, and was broken in two places upon arrival. After some very heated conversations with the district manager again, I was informed we had to get the piece repaired instead of replaced. I wanted a new piece of furniture, not one that required repair on Day 0! That day we had them take the dressers back and cancel the dining table, because those were items we could find somewhere else, but we loved the couch and were hosting a large gathering that week so we couldn’t do without a sofa! The couch was finally repaired about 3 months after being ordered and a year later it is broken again. We would never shop without Ashley furniture again, they mislead, misinform, and provide a poor quality product at an inflated price. AVOID AVOID AVOID!! ******* From the moment we walked in when Debbie greeted us with a smile, our level of service exceeded expectations. Debbie asked us a few specific questions and quickly consolidated a sea of sofas into a few specific choices. She showed us only what fit what we were looking for and made an overwhelming process simple. While we weren't expecting to purchase anything today, Debbie guided us from the sectional of our dreams to a dresser that perfectly fit our tastes, followed by a dining room set that sent my husband over the moon! A MAN, excited about a dining room set y'all!! Debbie is a master at listening to what you're saying (and not saying) to present the perfect solution. I love that she didn't waste our time running all over the store trying to upsell with every little accessory. She mentioned one or two that fit our style and left it at that. The only thing that could be improved is speed of invoicing/checkout process. It was a little harried and confused, but totally worth it. Thanks Debbie, we'll be back!!
Was great and help us with our decision, by being open and showing us options that we did not consider. Great customer service skills!!!
Harold was great!
Cindy helped me with my services and she went above and beyond to help me with my purchase.
I'll never shop here again. Screwed on delivery fee. If I had bought online, it would have even free. You have to sign a document that says no refunds or cancellations. Would only take my Amex card after I was walking out without buying. Wish I would have now. I would have saved$150 ln delivery. Be aware of shopping here!!!! They dont put sale signs up for national advertising prices and will only honor if you demand it. Really not an honest place to do business with. All 6 north Al stores are owned by same guy. I will not shop any of them anymore!!!!
Waste of time...
Cindy was great
When my grandson and I went into the store, I already had in mind what I wanted. LeGina helped me find the right recliner, in the right material, at the right price. She was informative, polite, and knew where everything was on the showroom floor. I ended up buying two.
Whitley was very nice and helpful. I went in knowing what I wanted and how much I wanted to spend and she made it happen! The only reason I didn't give 5 stars is because I am not totally happy about having to pay a delivery fee. Thank you to Whitley though for outstanding service!
Just purchased a couch from Ashley Furniture HomeStore in Huntsville. Legina was amazing very helpful with a great personality. Thank you so much!
Lagina was very helpful in placing my order. She was super friendly and knowledgeable.
Good customer service skills
Poor customer service!!
I am satisfied with my shopping experiences today with Cindy
Great experience with Halle at Ashley Furniture. She went above and beyond. I'll definitely be using Halle again.
LeGina was great and always has been! Add Tiffany was very knowledgeable as the office manager! Tina made our experience wonderful! My experience was the best as usual and I've has since I started shopping at Ashley Homestore.
Cres helped us find a great bed frame for our new house. She was very pleasant to work with and explained everything clearly! Thanks for making the process easy for us!
Angie was great to work with. She was very knowledgeable and showed us many items of interest before we chose the automatic chairs we wanted. She took her time and had great insight to what we were looking for. A great salesperson but not pushy or off setting. We will be buying more furniture from her. Great job Angie and thank you.
I went in the store knowing exactly what I wanted. Hazel walked me around the store and shopped with me showing me better options than I already had. I then went to the front counter and had a great experience with. The service was amazing and I'll be back soon.
5 years ago we purchased thousands of dollars of furniture from this store. This purchase included a 5-year premium warranty. The salesman informed us at the time if we didn't use the warranty in the 5-year term the full price of the warranty can be used as store credit. Prior to purchasing we asked if there was a minimum purchase we had to make to use store credit and were advised " You can purchase something for the warranty with no minimum purchase. " Trying to take advantage of this we were told by Tina who stated she was the store manager that we had to spend $999 then were told $799 to use the credit. This is both a breach of contract and trust I have since noticed multiple better Business Bureau complaints and a class action lawsuit with complaints about their warranty. I would strongly advise not to agree to finalize a sale unless whatever you are promised is in writing and signed by an authorized store employee.
Angie did a great job showing us around the floor and was very patient with us. Debbie was very friendly and was enjoyable just to talk to, was never pushy and it was an enjoyable visit.
Update 4 years later: Rives was just a lying salesman and told me wrong on the warranty I got. Now I can't replace my mattress like he assured me I could within 5 years. I still like my mattress and bed, but I'm tried of people lying to me. Plus, I was dumb and didn't examine my invoice and he charged me $129.99 for a "free" warranty. Original Feb 2018: Rives was helpful when I bought my bed and mattress. I love it!!
I had the pleasure of working Legina and she was very friendly, helpful and made us feel at home.
Gina was an awesome salesperson to work with..
Angie was incredible! She showed me all the options for my space requirements! Super easy trip and got an awesome couch!
I shopped at Ashley's last Friday and had an awesome experience. Sean was my sales person and he was nothing but amazing!! He worked tirelessly to get me what I wanted for a price that I was willing to pay. I spent a few hours in the store but Sean made sure I wasn't bored while I waited. If you need anything please ask for Sean when you go and tell him Tonya sent you!! 😊
I have used Ashley Furniture multiple times and have always had an issue of some sort. I recently went into the store to order a bed, and 2 of the employees went over the details of what my bed would include and I asked multiple times if I would need to buy any additional pieces for my bed, and they assured me that I would not. On the day of delivery, the movers told me that I did, in fact need an extra piece for my bed to be functional. At that point I called Ashley Furniture to ask them why they did not tell me that I needed the piece when I was in the store and all I was told was, “Oh yeah, you need that to put your bed on” it was a hot and stressful mess all around. The movers were great though and really nice but the in store workers were not at all helpful to me. - Adreanne Humphrey
David was totally awesome I asked many questions he never skipped a beat with finding out any answers for me loved his upbeat personality he is your man give him a visit at Ashley
I went into the Huntsville store unsure what type furniture pieces i wanted for my living room and salesperson Legina was so awesome in helping me not only find what would maximize my living area, but went the extra mile to show me how to throw in accessory items to lively up my room!!! Loving my new leather sectional with beautiful throw pillows! The lounger is a great spot for taking naps!
Chres was an awesome help!- 2024 update- Will not purchase anything from Ashley ever again. We recently bought a new manual recliner sofa and within 2-3 weeks it has broken in two different spots. We purchased the extra protection warranty and are now being sent in circles being told they cannot fix it or help us at all. The literal wood frame broke in half and a beam in the footrest bent out of shape within two weeks! This should've been an automatic replacement. Very disappointed. Waste of money.
I received great customer service from LeGina Burnett. A couple months ago I purchased my sons bunk bed. Everything came together just fine.
Legina was great
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
