Ashley Store | Montgomery, AL 36117

Lance was very courteous and professional; he enthusiastically helped my husband and me find a nice sectional and a matching recliner. Whenever we need more furniture, we're going back to Ashley Furniture. Thanks, Lance for your excellent service!

Great service from Allison and April!

Great Service From Salesman Lance … Very Informative On The Product And Helpful On Other Pieces

Wonderful experience Lance helped us so much finding exactly what we wanted! We will be back for sure!

Lance was amazing!! Very helpful and informative. Definitely will revisit this store because of him!!

Allison was amazing!!!! Sold us a wonderful bed was amazing thank you very much also April was very easy t work and clear about all the terms and info needed

Ms. Lynn and staff was very friendly and helpful! We appreciate the time and service! Thank you!

Worked with Lance! He was very helpful and knowledgeable!!!

Lance was attentive to my requests and helped me find something I was interested in!

I really appreciate how she helped me choose a living room set. Very patient and knowledgeable . Cassandra M

Artis was very nice to me

Very Helpful & Affordable!!!!

Carol Ann was a great help! Would recommend!

Artis was great helping us pick out a new recliner!

Great customer service representative

Awesome customer service

I was just coming in to browse accessories - have honestly never had someone try to help me like Carol Anne did. She was searching as hard as I was for the theme I was looking for, even though she knew it wasn’t going to be a very big sell. I did not feel pressured or overwhelmed nor like she was just trying to sell something. Carol Anne was genuinely as excited as I was about finding something I liked. Five Stars !

Artis was great

Our experience here was great, Lance was the salesperson who attended to us, he and Alex went above and beyond to help us get exactly what we need at an affordable price.

Lin was incredibly helpful and patient. She assisted us with finding our needs, and insured the process was smooth.

Lance was amazing, he was extremely courteous, friendly and very thorough during my sale, and Alex (Sales mgr ) was great in assisting me with my sale too!

Lance provided me with an absolutely amazing shopping experience! His customer service is impeccable. I really enjoyed buying furniture lol that’s crazy!! He and Alex really made this experience enjoyable

Allison was great person very helpful she made me a happy very happy.

He was soooo amazing to work with and I am very pleased with the customer service I received. Thanks Alex!!!

I had a great experience with Lynn. She made sure we knew the special sale Ashley furniture was having. I would definitely recommend her to anybody shopping for new furniture.

Lance Walsh was amazing today! He made sure that not only we were comfortable, but our children were as well. He worked very hard with his managers to get us the beautiful bedroom furniture and sofa set we’ve been saving for. He was very attentive and easy to talk to. There was no pressure for a sale which made the experience stress free. Highly recommend!

Allison was helping me but unfortunately the bed was unavailable but she was amazing

they were great

Artis help me

I had such a great experience. Ashley is the place to go for furniture. The best thing to be honest is the protection insurance. It’s totally worth it.

Allison is on the ball , very caring, informed and can explain everything in plain English! Great experience with her help.

Had a great reunion with a former church and was very pleased in my purchase. Artis was friendly and helpful. Will definitely continue to receive my business

We were greeted & helped from the time we arrived. The salesperson was helpful & knowledgeable.

Came in to look around and I was pleasantly surprised with the product and the staff. Artis is super friendly and knowledgeable. Will not shop anywhere else for furniture.

One of my favorite stores for my furniture! Artis I’d the BEST! Would wait to get home for pics but might forget the review! Lol Go check them out, nice prices and nice nice furniture!

Lance was very friendly and helpful.

I came by the store looking for a couch. Not only did I buy a couch but I ended up buying a loveseat too! Lance was a great salesman! I will definitely be shopping there for my next furniture purchase. Thank you Lance!

Allison was my salesman. Only if it was a faster process. She made sure I got the best deal. Thanks Allison

Carole Ann in the Montgomery, Alabama store was absolutely amazing. Great sale pitch, knowledgeable, patient, accommodating, attentive and strive to ensure customer satisfaction. Simply can get any better. Although, I didn't find exactly what I was looking for, I will definitely return. TH

Allison was very helpful in helping me find a bed and providing all the info I needed. I will definitely ask for her again when shopping for furniture.

Lance and Nick was very informative and polite to me today as I shopped within the store.

Allison was very helpful, great lady that help me get the items I need...

Dot gave us great customer service and had extensive knowledge of products. Large showroom is always a plus..

I definitely recommend Ashely furniture store on Eastern Blvd. The team members are all helpful and friendly. I will definitely be going back in the future.

I love the atmosphere at Ashley 2001 Eastern Blvd. Very friendly staff. True to my word I did return with my Mom on Saturday. Dott Benson gave the demo of the "stand you up" recliner and thera pedic bed. Mom has asthma and some health issues. We purchased them both. 😃 In the market for beds, couch/ love seat combos etc ask for Dott Benson. Better yet set up an appointment with her.

Allison great.thanks

Allison's very nice

We had a very helpful and informative sales person. The manager was also very nice and professional. Looking forward to the delivery of the furniture that we ordered.

My experience at Ashely’s was amazing. I have remodeling over the Summer and new furniture was on my list. Exhausting on line research confirmed my next venture was to check out furniture showrooms, so leaving Home Depot, with my grandson, I decided to make a quick stop at Ashley’s since it was across the boulevard. I did not expect to find what I was looking for, but was cheerfully greeted by the floor manager who asked questions…then pulled up several sofa sets, of which one caught my eye. As I followed him through the showroom one particular set stood out. As fate would have it—it was the sofa set I had chosen—the one he was leading me to. Thank’s to everyone at Ashley’s for making my shopping experience one I will never forget! I love my new sofa and loveseat!

Artie was very knowledgeable and helpful. I would rather do buisness with him. I think the world need more people like him. Thank you

Very courteous and friendly

LYNN was great come on down and shop

Allison was very helpful with my purchase today and she made sure I was pleased with my purchase.

Very friendly and easy to work with

My experience at Ashley Furniture today was like none other!! My sales representative was very friendly, her product knowledge is what helped me to purchase not only a bedroom set, but also a living room set. I would recommend the Eastern Blvd location any day!!

Great staff !

Great staff , the entire team were very knowledgeable!

Stopped in the store today and enjoyed meeting some of the new team members.

The entire team at this location was all stars ! Nick , Allison , Carolann was great and so was the customer service young lady April . 10/10 !

Had a great experience with Nick today. Very informative and personal. Met my sleep needs and found a bed that I loved. Awesome service

Allison and Lance were great. Very helpful

Allison was great

Great experience.

My name is Brandon Foster. I came to the Ashley Home Store in Montgomery Alabama on Eastern Blvd and Mrs. Allison Cockrill assisted me in choosing the right mattress that accommodate my back. She was vey knowledgeable and answered all of my questions. She was the best and she get a 100.Thanks so much Allison for your help 😊

Hubby, and I stopped at Ashley to look at some new furniture for an upcoming project. We were met by Lynn as we came in. She was just the kind of salesperson we appreciate. Not pushy, allowed us to measure items so we could be sure they will fit, and was very pleasant to work with! All around great experience! Ashley currently has a great sale going on. Stop by, and ask for Lynn!

Carole Ann and Alex were so helpful and great!

Allison was awesome. She was personable and professional. Questions were answered knowledgeably and she allowed us to browse until we were ready, but was nearby to assist when we needed her. Great team!

Allison was great and got me exactly what I was looking for!

Allison was great. Customer Service. Thank you

Lynn and Nick were simply great!

Alex was absolutely amazing. He was very helpful and showed me some great selections! Everything from the bedroom suit to the mattress was just perfect. He helped me pick out my bedroom suit and I couldn’t be more in love with it. Lynn is an absolute sweetheart! She was so helpful and very engaging. She helped me pick out the perfect bedroom suit for my son! Can’t wait to come back for more!

Customer service was awesome!! Lynn and Alex were great to work with!

I love this store !! Everytime I go it’s a wonderful experience Keep up the great work you guys!!!!

My Sales Associate was very helpful and patient with me.

My saleswoman Lynn Curtsinger at the Montgomery, Alabama location was very knowledgeable. I'm really happy with my purchase. love♥️!

Carole Anne was great!

We went in to Ashley furniture to purchase a sectional today. Wasn’t sure what pieces were needed for our space. With the help of Terrance. We were able to get what we needed. He offered excellent customer service. Thanks again.

Lynn was very attentive and helpful.

Carole Ann was amazing and helped.me tremendously on my first home. Thank you!

Terence was awesome!!!!

Lynn and Allison were very professional with a no pressure sales pitch. Both representatives were very courteous and thorough in helping us out with any questions.

We are so thankful that Allison was able to take us around and explain everything to us, she was so helpful, friendly, and generous. We know that we will be so happy with our new furniture. Thank you Allison, and thank you Ashley Team!!

Terence was an outstanding help with our family

I would like to express my deep appreciation for the exceptional customer service I received from Mrs. Alberta V. After experiencing significant frustration and being given the run-around by others, she truly stood out as a woman of her word. From the moment she took over my case, Mrs. Alberta V set clear expectations, and, more importantly, she met every one of them. She displayed professionalism, integrity, and an unwavering commitment to ensuring my concerns were addressed. It is rare to find someone who not only promises a resolution but follows through exactly as promised. Her reliability and ability to keep her word restored my faith in the customer service process. I cannot thank her enough for the outstanding support she provided, and I hope her efforts are recognized, as they made all the difference in my experience.

Allison was extremely helpful and knowledgeable. Enjoyed the experience!

Terence was awesome, very helpful and knowledgeable in answering questions I had which helped me in the decision I made on my purchase.

Terrance was awesome as always I got a bed years ago and I’m planning on purchasing a table because of him.

Terence was amazing!!!! Very helpful and knowledgeable with helping me selecting a chair for my sitting area. Will most definitely be back to Ashley 😊

Terrance provided excellent customer service. Really appreciate Terrance taking the time to assist me with my order.

Allison is the best!!!

Allison was welcoming and very helpful!

Alex really helped me find a great deal on chairs for my dining room! Was very nice and professional! Valerie was very sweet at the counter and I will be coming back again very soon!

Keenan was a great sales rep. He was very helpful. Go see him

Alex is the Best Sales Manager in the World! First class service with a smile, and even helped me purchase an item I didn’t know I needed! You guys have to come see the Ashley difference! And Keenan and Valerie were a delight to shop with and see!

Great. Terence was a great salesman, and Alex was a great manager.

Terrance was absolutely amazing! Awesome energy, super knowledgeable, and super friendly. Terrance made me spend $1000 over my budget!!! Anyone who knows me knows that I’m cheap 🤣 so kudos to him ! Highly recommend this store. 110% A+ 🫡

Terrence was great

They had just what I was looking for!!!

Awesome!!

Allison was great! Wonderful experience!

He was very Outgoing & Answered All Of Our Questions 10/10 Terrence Definitely Deserves a Raise .

When I first went window shopping for a new dining room set, I wanted to avoid any salesperson. However, Allison greeted me as I walked in and politely asked if I was looking for something specific. I explained that I was browsing for a dining room set. She directed me to the dining room sets and left me alone. I inquired about the price of Lexorne’s dining room set, and she was friendly and eager to assist me. Her helpfulness influenced my decision to purchase the Lexorne’s dining room set.

Terrance was Awesome and Alex was Excellent. I love shopping here!!!

Allison at Ashley in Montgomery was awesome...I highly recommend going to see her

Keenan is wonderful to work with!

Terence and Alex were both amazing! Extremely helpful!! You won’t be disappointed!

Carole Ann was so great to work with. Ended up getting everything I came for. She is such a blessing to this establishment.

Terrance good salesman

Keenan was very helpful while also being straight and to the point, allowing us to save time and money.

Keenan did such a great job in helping us find a couch!

Terrence was a good salesman. He was very knowledgeable.

Allison was very helpful while we came to visit looking for our dream furniture. She was very insightful and remained engaged throughout our entire visit. Please ask for Allison if you come here!

Terence Walker welcomed us with a professional friendly demeanor. He always had an answer to every question. Never once did he agitate us. Checked up on us at the appropriate time. I would rate my shopping experience with him, way above a 10. He knows how to connect with his customers.

Wow! Customer service, knowledgeable on all products just an overall amazing experience. And that is why I only shop at Ashley!

Keenan C. was very professional, helpful, and friendly! We received 5 star treatment and would definitely recommend his services! Thanks again.

Allison was wonderful. Love the store! Great selection.

Thank you for your help and attentive to help me seek what I was looking for.

I'm a returning customer and Terrence and Valerie showed me great customer service. 10 out of 10 I recommend. If you come to the Ashley store talk to Terrence, the assistant manager or Valerie, the CSR.

Allison provided great service and answered all my questions.

Terence Walker was great and very helpful with finding us the perfect sectional! We had a great experience and definitely will be coming back!

Terrance was super friendly, very knowledgable, and not pushy! Everything you want while shopping for furniture!

Terrence was extremely helpful. He was knowledgable and made us feel welcome.

Keenan Calvert great sales man

Keenan Calvert great salesman and very understanding

Keenan is amazing! This was my first time purchasing brand new furniture for my new home and he made the process stress free and enjoyable! I will definitely recommend him to anyone who is ready to take that next step and invest in themselves!

Thanks to Valerie and Alex for the great customer service.

Clarence Walker greeted us with a professional friendly demeanor and made us feel relaxed and comfortable immediately… Clarence answered all our questions and knowledge of all the furniture we were interested in was superb !!! We are “over the top” happy with our purchases and Ashley Furniture ! We will be back and will refer our friends and relatives to him as well ! 5••••• Star !!!! All the way ! Alex the Store Manager was helpful and made us feel very welcome and comfortable as well ! He too was 5• as well ! Sincerely … Dr and Mrs Bruce S Trippe

Terence is very knowledgeable and offered great customer service. He deserves a raise.

Terrance did an outstanding job! Customer service awesome. Companies need more salespeople like him.

Terence is absolutely wonderful!

Caroleann was incredibly helpful in our search for furniture! She was knowledgeable about the company’s products and was able to guide us to various options based on our taste and vision. We had an excellent shopping experience and look forward to the delivery of our new items! Update: Caroleann was still fabulous, but Ashley furniture was frustrating with delivery—we were given delivery dates of August and the first week of September—nothing came until the second half of October, and one of the pieces was broken when it arrived. Sigh. Five stars for Caroleann; one star for the store—averages out to 2.5, so I’ll round up since the store hired the wonderful salesperson who helped us.

Terence did an outstanding job. Willing to move pieces so I could see different looks. Extremely helpful.

Went in today and shop with Keenan and Alex. The sale went was smooth and Keenan made sure I got everything I needed. The advice to protect my furniture was the best part of my purchase. Thanks for being so welcoming and honest.

Keenan Calvert

Terrence was amazing. He helped up with the baby and even got us a phone charger!

Terrence was awesome!! Very helpful

Allison helped us out!

Service was great and professional!!!

Everytime we come in we are blessed to have Allison help us out we are always satisfied with customer service and her knowledge of products

Keenan was excellent! He helped my aunt find the perfect furniture and guided her through every step of the process. Will definitely return.

Terence greeted me upon entering and was wonderful! Great experience

Mr. Terence Walker greeted up very kindly as we entered the store. He did not try to make a sale right away but made us welcome and gave me and the wife plenty of time to look around. We called him over when we wanted sales information, and he answered all our questions. We decided to buy a dinning set because he was not trying to push a sale but gave us good information on the items.

Mr Terrance was so helpful. I will def be calling on him when I return.

Keenan is amazing.

We were here looking at bedroom furniture for my mom and Terence was very knowledgeable and helpful. I give him 5 stars.

I had the pleasure of working with Terence. He was very easy to work with and got me through the process easily and quickly.

Allison was super helpful!

I bought a recliner sofa today with Terrance Walker’s expert help.

My husband and I had the most winderful experience in Ashley Furniture(Montgomery location) today. When we entered the store we were greeted by everyone. Carole Ann stayed back and just kind of observed us while we talked to each other and looked at a few things. She then politely introduced herself and let us know that if we needed anything she would be just a few steps away in order to give us time to browse and look at things on our own. After a few minutes we were greeted by Keenan who was exceptional as well. We informed them we were just looking around and were considering purchasing a few items to update our home. The entire time we were there Carole Ann and Keenan assisted us and made the time we were in store one of the best experiences in Customer service we have had in a long time. Thank you Carole Ann and Keenan for making our Sunday!

I haven’t been to Ashley in a while but glad I stopped by! Terence Walker is the man to see. Was very helpful and fun! Ended up getting some amazing accessories for our outdoor patio for some great prices! Highly recommend!

Keenan Calvert was very helpful, knowledgeable and personable. Highly recommended!

I love this location! Allison was great and very helpful! I will be back soon.

Terence was great!

Carol Ann was so awesome to work with. She was able to help my husband and I find what we were looking for! Would definitely recommend doing business with her.

Terrence did an excellent job explaining all of the ongoing sales and was very knowledgeable of the furniture in the store! He was very understanding and easy to talk to! He was able to answer all of my questions with no hesitation! If you are looking for someone to help you find the perfect furniture for your home please go see him! Overall, it was a great experience!

Terrance And Alex Gave me a Great Deal Thanks Ashley Furniture

Allison was pleasure to work with!! Very excited about the selection and sale.

Allison was informative, helpful, knowledgeable, accommodating and friendly.

I had such a wonderful experience with Allison at Ashley Furniture where I purchased a queen mattress and box spring. She was very helpful and knowledgeable of what I was needing. I highly recommend anyone to stop by and ask for Allison.

Ashely and nick was nice and helpful towards my needs. Had great information..

Great customer service Thank you Carole Ann Doughty Ashley home 🏡 Montgomery Alabama

Allison was fantastic with helping me with my selections

My experience here has been awesome. I've been working with Keenan and he has been amazing,. He has great personality, is very knowledgeable of the products and prices. He also has a designer's eye and knows how to put things together.

I’ve shopped at Ashley’s for years and bought many pieces and even got my mom to do the same and every time I come in, I like to work with Terrence. At this point, he feels like family!

Terrance was an amazing and resourceful salesman. He meet our needs and purse!!

Terence was a great saleperson

Terence was very professional very honest, friendly and very knowledgeable of all of Ashley products, he is a great asset to this company and I can see him traveling and training other young sales consultants coming to join this team.

Allison was fantastic!

Although no furniture was purchased, the customer service was amazing. There was no force or pressure to purchase anything, but the sales manager and his team were very informative and helpful for future purchases.

The salesperson was extremely helpful.

It was a great experience. The staff was very friendly and helpful.

My mother bought a Tempurpedic mattress from this location. Our salesman, Keenan, was exceptional. He took time to make sure she got what she needed and was a joy to work with on such a large purchase. Do yourself a favor and ask for him. You will be glad you did!

Carole was amazing.

Just tried to get a price match in store for a price on line. They would not honor the online prices. They told me to order it online. REALLY!!! Horrible service. You just lost a customer!!!

Great customer service! Terence went above and beyond to make sure we were satisfied with our purchase!

Keenan was amazing to my mom and I 🩷. We purchased a beautiful sofa and accent pillows with his help. He has a great eye. Wonderful experience

Keenan made my shopping experience an absolute pleasure! He knows how to listen to what you want and executes! He was basically my interior designer!

Terence was awesome and so helpful. Went above and beyond to help us and give us advice!

Terrence customer service was outstanding. Definitely recommend

Keenan was very helpful, my husband and i just loved the way he helped us put our accessories together with the livingroom set that we also purchased from Ashley. Keenan was very polite and very patient with us also.. Thanks Keenan

Fair prices and great deals. Terence was awesome guest!

Great help with great sales. Thank you Carol!!!

Amazing customer service from carol!

Allison was professional and had so much patience with my elderly Mother. She answered all of our questions and very respectful 🙏.

Went today to order a few pieces. I had found them at a different retailer for a lower price. The manager approved the price match and we were able to get exactly what we wanted. Carol Ann was amazing to work with and got us in and out with ease. We will definitely shop here again!

Salesman was very attentive and knowledgeable about all products. Provided us with great information and helped us pick out the furniture set that we wanted.

Terrence was amazing! Smooth transaction, and accommodated our needs perfectly.

I had a great and professional experience on my visit on yesterday talking with Mr. Terrance the salesman at Ashley furniture. He was very knowledgeable and professional about the product that I wanted. He was delicated and took time in what I wanted. Very good job. 😀

Carol Ann was amazing. She greeted me, listened to what I was looking for, and showed me everything they had. She was patient, allowed me time to mak a selection I would be happy with, and showed me other items I would like for my next trip. Thank you Carol Ann for making me feel at home!

The staff was really nice from the beginning to the end. Cudos to salesperson, Allison.

Wish there were more stars to give. Nick (Manager) and Alex (sales) were just amazing. No pushy sales exceptional knowledge and very easy to work with. Our purchase of a tempra pedicure mattress and adjustable base was easy and delivered early. I have more furniture to purchase and will certainly be using Ashley!

My experience at Ashley furniture was absolutely amazing! Terence made the selection process a very smooth and FUN one! Did I mention FUN?! He was hilarious and sooo knowledgeable. I'll definitely be coming back to this location. Alex, the manager at this location, is awesome and helpful as well!

Had a wonderful experience working with the team at Ashley. I couldn’t have asked for a more attentive group.

Allison was amazing. As soon as we entered, she welcomed us with a warm greeting and helped us find the furniture we saw online. She explained everything thoroughly and was very knowledgeable. Allison went above and beyond to make sure we were satisfied with our purchase. What a pleasant experience at Ashley's!

A.J. was our sales representative, she was very helpful with any questions that we had and with working within our budget. No pressure sales, helped us get the deal we wanted and worked through the paperwork. Another good experience at Ashley furniture in Prattville.

AJ was an absolute pleasure to work with. I highly recommend her for advice and help.

Terence was great. Very personable and funny.

We bought a recliner and Terrance was a great salesman. He explained everything very well!!! So when u go in ask for him u will not be disappointed!!!

I began my furniture search Labor Day 2023. My husband and I met Alex that day, who was actually an Asst Manager at that time. I had to wait to purchase but I told Alex I would be back. I didn’t get back until April 2024 and I met Leonard when I walked in the door. I started looking at couches again and Alex walked up and remembered me! I told him I would be back! I looked and looked but was still indecisive but I told Leonard and Alex I would be back again. I took my daughter back with me the first of May and only Alex was there. We finally decided on the exact same sectional I picked out in 2023! I talked with Alex at length about how each of the pieces I picked out would last over time and he was very honest. He actually told me the sectional I chose might start sagging some in 5 years. I mean, what Sales Manager tells you that??? Alex does, because he is as honest as they come! I still decided to purchase that one even with his revelation because that’s the one my family really loved. So if you want HONEST service and great prices, go see Leonard and Alex at the Ashley Store. It will be the best furniture purchase you make! I also want to say my very first couch set I purchased when I moved out of my own in 1987 was Ashley. That’s how much I love this furniture brand! Go shop at the Ashley Store in Montgomery, AL!

Carole Ann was so warm and welcoming. She is very knowledgeable as well and made us feel at home.

The salesperson was very professional.

Absolutely wonderful experience with Terrence

Terrence was so nice literally took the time to work with us for 3 hours and his patience and attentiveness never wavered. His knowledge of all of the products and promotions were just incredible. If you shop here ask for Terrence. He is not pushy he gives you the room to make decisions that best suits your financial situation and needs. We absolutely love our experience ar ashley furniture. If I ever need anything else I will definitely be back. Go to the eastern blvd store where they have the magic. Thank you for making our house a home. We love you Terrence. Shout out to Ashley furniture. Domonique and Nathan Bury

I am very pleased with the customer service throughout my shopping experience. They were incredibly patient and went above and being to help me get the right sectional. I cannot wait for it to arrive.

The people there were very knowledgeable, and was able to help us out with a mattress, miss Allison did a great job. Thanks

Terrance was great

Terrence did a good job price matching a sectional sofa for me. He probably spent over 2 hours on this transaction and his service was excellent. I will be back and look for Terrence as I fill up my new how with new furniture. Thanks for all your help Terrence, nice job sir!

Mr terry was amazing

Terence made furniture shopping a breeze! The only difficult part was choosing which of the amazing sofas to purchase. Customer service was incredible, and we will absolutely be back!

Hi quality sales lady

Terence was a very helpful and knowledgeable sale person.

Just sharing that Ms. Danise at the Ashley store in Eastchase was very helpful, sweet, and not pushy at all. I told her I was just starting to look, and she showed me options and answered my questions. Nice, clean store and employees.

Excellent service

Terence had amazing customer service, I'd recommend coming and checking their supply of furniture.

"I recently visited Ashley Furniture store and was blown away by the exceptional service I received from Terrance and his store manager Alex. From the moment I walked in, the staff was incredibly attentive and knowledgeable. They went above and beyond to help me find the perfect pieces for my home, offering valuable suggestions and ensuring I was completely satisfied with my purchase. The level of professionalism and dedication to customer satisfaction was truly impressive. I highly recommend this store to anyone in need of quality furniture and outstanding service!"

Terence was an excellent personal shopper from start to finish! I even got in the massage chair to complete my paperwork!!

Tarea is an amazing salesperson. She’s so knowledgeable, attentive, well developed and very professional.

The staff was kind and really helpful.

Richard had wonderful customer service! He listened to all of our questions and concerns. Took his time to show us everything on the show room floor. He definitely made us smile and laugh the entire time of our purchase. 5 star seriously! Would definitely recommend him to any one shopping for any home furniture and decor

My first time purchasing with this store was excellent. I came here to shop with my daughter for a bedroom suite. The sales associate Quintravis was very professional and patient with us. He helped us good some great deals.

Terrance gave me exceptional service and a comedy show while shopping for a recliner. He is hands down the best sales associate. I am very pleased with the quality of my purchase. Thanks again Terrance and keep up the good work!

Trey did an amazing job showing me styles on the floor to match the chairs at my house! I would highly recommend him and Alex his manager who helped show us how the butterfly table worked. Very patient and courteous service!

They were very helpful and friendly. Will tell my friends about it.

Mr. Leonard was kind and patient. He answered all my questions and was very knowledgeable about the furniture. Awesome experience!

Mr. Terence Walker is a great salesman. He answered all our questions with a smile.

Great experience for buying furniture. Terence is top notch!

Pleasant professional experience.

Mr Terence Walker was very educated and helpful. He made me and my daughter feel comfortable and we are very grateful for that. She loved her snacks lol. He helped me make a decision on a very fine set. I can’t wait for it to be delivered to me. I will Recommend anyone to come shop with Terence at Ashley Homestore

Very nice and professional staff. The salesman and manager went far beyond my expectations. I will definitely give them my business again!!

I think Terence did a good job. He had good customer service and a good spirit.

My Saleswoman was very helpful and curious she even helped me with my grandson.

Customer service was excellent! If you are interested in getting furniture, highly recommend! Leonard & Shunda are the people to see!!!

My overall shopping experience was positive. The sales representative was helpful and not overbearing, which allowed me to take my time in making my selections.

Leonard was patient and helped me find some great furniture! Thanks Leonard!

Great service!

Leonard was absolutely fantastic about helping meet our needs for a completely new living room upgrade and scheduling the delivery. Answered all questions we had. Wonderful customer service! We are very happy!

I received excellent customer service from Dorothy and Shunda can't wait to get my furniture great professionalism at best!

Ms.Dorothy was a big help came in she made it an easy process come in and see her for all your furniture needs. Ms.Shaunda was a big help as well both have great customers service.

Dorothy was very nice and very helpful she made sure she helped us find the right bed !

I went there with my Wife and we had a fun time looking around at all the different furniture. Also the Staff there were extremely friendly, kind, polite and helpful with any questions I had.

Leonard was very helpful!

Tarea did a great job assisting me in finding a dresser that I wanted. I appreciated all of her help & service.

Terrance was great, has great customer service. He was very helpful and informative. We will be back soon. Great place to get furniture 👍

Great team that helped me find the perfect furniture for my living room.

Great customer service, Alison very knowledgeable, professional, .understood our needs Thank You

She was great!!

The sales associate, Terence, was very friendly, knowledgeable, and helpful! He was able to answer my questions and concerns and make suggestions. He made sure to carefully explain things.

OMG!!! I cannot begin to express my sincerest gratitude and appreciation for the customer service I received at the Ashley Homestore on the Eastern Blvd. Alex (Sales Manager) and Lashunda (CSR) went above and beyond to assist me ordering replacement parts for my bed. They were awesome!!! When I spoke with Alex over the phone he was super nice and very helpful. But he and LaShunda were 10x nicer when I met them in the store! I definitely recommend this store.

Sales person was great

Allison was great. She gave me some great deals and I got a lot.

Dorothy and Alex was awesome great personality wonderful wonderful salesman can’t say enough about there exceptional patient with us and advice on the purchase of our living and dining rooms furniture would give them ten stars if I could Thank you Dorothy Jimmie and Janet

This is not my first time buying, nor will it be my last! Excellent quality at a wonderful price! The delivery team was awesome as well Luis made a sofa sleeper fit through a space I may have mismeasured 😅. Could not recommend enough!

AJ was very helpful and more than willing to help. We were able to find the chair that I wanted and she was very open and willing to offer a good price.

Tabatha was such a sweetheart and a HUGE help. I’m in love with my new picks. Ask for her when you stop in

From the beginning of the sale starting with Alex and Terrence and to the delivery team Luis and Uria it was the greatest experience I've had. Thank you Ashley Homestore

Our Sales Rep, Tabitha was very welcoming and professional. She addressed all our needs and we were extremely satisfied with our purchase and service. Thanks Tabitha!

Greg was very helpful and patient. Amazing customer service! Thanks Greg.

Gregg, exceptional service. Ask for Greg when looking for new furniture at this location!

Tabitha was very helpful, had a great personality, smile and totally Knowledgeable about her Job. Truly a joy to be in her presence.

Aj was a great help to my family and I. Very very very helpful. She understood actually what we needed. She was very welcoming during these holiday times I know how it can be. Positive attitude.

Great Experience! AJ was the sales associate who we were talking to and working with. She was extremely helpful and knowledgeable about the furniture that we are looking for!

excellent friendly service to friendly

AJ was very helpful. Did not find all features on product I was looking for but She researched everything she had. Also very friendly. Would like to be assisted by her again if and when I come back.

I have had an impeccable experience with my most recent purchase from the sales associate Terrance to the store manager Alex sharing his recommendation to the deliverers both Chris and Alex who exemplified teamwork and last but not least Alberta who exemplified perfect communication skills and excellent customer service (I know it’s a run on sentence 🤣). I would definitely recommend you to shop with them. I felt welcomed, helped, heard and they even cared to follow up to ensure that my experience was pleasant. That’s a great staff; keep up the incredible work.

AJ @MontgomeryBlvd is Amazing!! She answered all of questions & was awesome!

Tabatha and lashunda if I could I'd give them a 10 great personalities great customer service if shopping at Ashley definitely see these two

Dorothy was amazing !! And a great help !

Great Experience with Tabatha she was very patient,knowledgable and friendly Lashunda was outstanding with the checkout process Alex the manager was awesome as well what a great experience i will definitely be back customer service here is top tier

My experience at the Ashley store was great,Dorothy help me and was excellent and extremely knowledgeable about the process and products I was interested in,I would recommend that you ask for Dorothy whenever you’re in in search of help at the Ashley Furniture Store, she was great to work with, Thanks Dorothy.

Tabitha was great!

Tabitha and Alex was great to work with! I definitely recommend!!!!!😊

Great customer service , kind and patient. Tabatha helped us choose the best fit for us. We had a great experience shopping today.

Tab was a great sales person that helped us the whole time. Shelby checked out fast

Phe and shunda was owesome ‼️ highly recommend coming here

Ms P helped me to get the furniture that I needed today at Ashley, great customer service, very knowledgeable about the furniture and financing ,great experience at Ashley.

Very curious and knowledgeable when the extra mile even though I was undecisive

Ms. Tabatha Very knowledgeable and very helpful when it was time for me to buy the bedroom set.

Allison was great!! She helped a lot with my purchase.

Love it sooo excited for my new dresser set very quick easy and professional !!

CSR was knowledgeable, friendly, and patient.

Allison was outstanding

Chris and Angel where amazing

Chris and Angel

The job ever love the service

Tabitha and Phelthia were awesome and very patient. Shunda, customer service is always on point as well. Brandon was very communicative and patient as well….

Tabitha, Phe, Brandon went above and beyond to make sure that I was happy with my furniture purchase. I really appreciate their friendliness and good customer service.

Thank you Tabatha. I am happy to get the great sopa. Thank you for your kind a lot!!!

Great customer service. Mr. Terence help us out a lot. Would definitely recommend

Mr Terence was excellent help really nice guy

Palethia was so patient and knowledgeable on helping me pick the perfect furniture to fit my needs and then Brandon came along and helped me to make my mind up :) These are very nice, honest people and I will shop there again

Tabatha, the dedicated furniture sales professional at Ashley's, consistently demonstrates an exemplary commitment to customer satisfaction. With an in-depth knowledge of the extensive product range, she adeptly guides customers through their options, ensuring they make well-informed decisions tailored to their needs. Tabatha's friendly demeanor and professionalism create a welcoming shopping experience, fostering trust and loyalty. Her attention to detail, coupled with a keen understanding of design aesthetics, allows her to assist clients in selecting pieces that seamlessly integrate into their homes. Overall, Tabatha's expertise, coupled with her customer-centric approach, elevates the shopping experience at Ashley's, making her an invaluable asset to the team.

Best customer service experience thanks to Terrance. He was very knowledge regarding the mattresses and bases. Found my dream bed and I will be returning to Ashley for future purchases.

Terrance was great. I would recommend this service to anyone coming here looking for a mattress.

Tabitha is THE BEST sales associate! Not only was she helpful, but she even shared her number with me so I could ask her questions any time I needed to. And she answered me every time I did! The best!

Sales associate, Tabitha, and the store manager were incredibly helpful and patient with us as we searched for the right recliners. Great service. Great experience.

I just bought living room furniture and the interaction with Terrance was absolutely wonderful! He was kind patient and funny! Also Alex the manager gave me the best discount possible! I highly recommend you see them if you are in need of furniture! Thanks guys!❤️ I don’t want to leave out Brandon and the sweet ladies at the desk. Everyone was great! Best Ashley store I ever been to!

Branden and tab were so helpful. I purchased my daughters bedroom from Ashley on the boulevard and received the best customer service I've gotten in a while. I will be back for sure. ask for them if you go!!!

The manger Brandy was very helpful and had excellent customer service.

Tabitha was a very welcoming and non-intrusive sales associate. She was very knowledgeable about the furniture items that were sold in the store. She was truly a delight to work with!

Ms Tabatha was very friendly and helped me with my purchase. Ms LaShunda was very efficient in assisting me with all the paperwork! Fantastic Ladies!

Tabatha was great!! VERY HELPFUL!!!

LaShanda and Tabb were very helpful with helping me locate and finance, my den furniture they are the best.

Brandon the manager was excellent n the sales associate Ms. P she is AWSOME she helped my mom me n twin with getting 3 bedroom sets.

Tabitha and LaShunda was so helpful with my account lookup and helping me get a new sofa.

Tabatha was very helpful,great energy and welcoming.

Terrence was very helpful with the the entire process.. Thanks so much🥰

Our sales representative tabitha was so caring and helpful. She definitely made the experience wonderful and we will buy here again

My experience was awesome. Phelethia was great she gave us options for the dining room table that we were looking for. She displayed great customer service and made shopping easy.

Allison customer service and sales experience is superb

Primetime P was fantastic. I am so happy. I told her I was gonna come back she didn’t believe me, but I came back as he sold me the perfect bed I’m in love.

My mom went in to get a new mattress set. Ms. Allison was very patient and helpful. She worked with my mom until she found what she needed at the price she wanted.

Allison is AWESOME! She worked very hard to make my measurements fit the inventory!!! I recommend ASHLEY in Montgomery for your furniture needs!

Brandon and Tabitha were amazing at assisting me in my consultation Brandon got me approved they were both knowledgeable and patient great customer service skills I’ll definitely be shopping with Ashley on the blvd

The experience was great! Customer was very helpful thanks to tabitha , I will be back

Tab provided excellent service.

Tabatha was very knowledgeable and attentive. Absolutely a wonderful experience.

Great customer service

Allison was my salesperson and her customer service and professional was solid. She was patient and informative.

Very enjoyable pleasant experience tab was very nice

Terrence and leshunda were two amazing people to work with! I can’t thank them enough for all their hard work.

My experience at Ashley with AJ Bell was phenomenal. She assisted me in finding just what I like 👍.

TK u to lashunda for her outstanding fast and friendly checkout process lashunda is the ying to our yang we appreciate u so much for all u do...your service means so much to all of us

Phelethia was very helpful when I entered the store, and she made constant checks to see if I needed assistance. Her presence and expertise enhanced my experience at Ashley Furniture. You are appreciated, Phelethia!

Allison was very helpful and awesome attitude

AJ Bell she's the most adorable person you want to meet and she took her time helping me

Terrence was very nice and he helped us with our very specific requests for mattresses and beds for my son’s college apartment. I’d recommend asking for him if you are shopping for furniture!

Tabitha was so kind and helpful!

Phelethia was awesome ! Very patient and l kind !

Allison was so amazing and helpful with our needs. Would highly recommend

Great experience Tabatha was very friendly she helped me to pick some great items also lashunda was amazing she helped me to change my order to my preference I will definitely be back Ashley homestore on the blvd is the place to shop

Staff member, Tabitha, very friendly upon entering. Great customer service. And it smells GREAT in there!!

Phelethia and Lashunda were wonderful associates. Phelethia was so patient with us. I was so indecisive, but she insured that we received exactly what we wanted. Lashunda was very knowledgeable and made sure we understood what we were paying for before our purchase was finalized. These ladies rock!!

I appreciate Allison's patience and plan to see her again.

My salesperson Allison was the best. She is the bomb. She’s listened to all of our requests. She helped meet our needs for finding a bed and an accent bench. Communicating our needs was very easy and she understood everything, I would recommend her for others coming to this Ashley Location.

Excellent customer service! Quick and efficient! I highly recommend Tabitha!

Me and my grandma had a wonderful experience here! We both got couches for our homes!! Terrance and LaTasha both handled us with care! Also, we came during the pre Black Friday sale! Please go out and catch you a deal! The staff was so friendly and nice! Best service ever!!

Exceptional experience

Ms Darby was wonderful in helping us choose the right mattress just for us Highly recommend her

The customer service at this location is top notch! Lennard was so professional and helpful with assisting me with finding the perfect wall decor.

Allison, my salesperson, was straight forward, fast, knowledgeable, and friendly. Luiz and Tito, the 2nd delivery techs were awesome! The first delivery team was great too but I don't know their names. All in all, I'm very pleased with the furniture, the money I saved, and the delivery. I will be back for more furniture.

Friendly and great staff ,good selection and prices

Wonderful employees and understanding salespeople. They are real people and not pushy at all . Very professional delivery and assembly.

One star is generous. I spent over four thousand dollars over two weeks at this store. I paid up front, no revolving credit, no monthly payments. They got their money and I'm getting a runaround.As part of the Master Bedroom set, I received one of the nightstands that had a faulty drawer. I went to the store and asked for a replacement. What I received was a conversation that involved a manager explaining to me that they don't replace pieces of furniture, they repair them. Because "They are the factory".And yet at this factory, a piece of furniture got out of their door with a crap drawer that sticks. So, the resolution is that they ordered parts and sent them to me at home. I left the box unopened and waiting for their repair guy to arrive. Well, he arrived this morning, opened the box only to discover that Ashley sent us a dresser drawer, not a night stand drawer.So as I type, I have a repair guy in my house trying to screw in replacement drawer sliders that came with the wrong part (dresser drawer as opposed to a nightstand).Now we're waiting again for parts to arrive so that he can come here again, waste my time and his to wrench on a piece of furniture that is no longer brand new. It's been manhandled.This company is garbage. I'll never go back again.

Salesman was more interested in his phone than helping us! Was looking for recliner for me like the bigger ones and looking for couch! Just told us we really don't carry the bigger chairs.

Jordan was amazingly helpful, and what a great personality. Thank you for your patience. Very nice store and staff was nice.

I wouldn't tell anyone to purchase from them.. Just horrible all around..

Emmit is current Mgr. who is wonderful! We had a problem with the mechanics of our recliner sofa and he took care of it! Thank you so much !!!

Bought furniture and a Lamp. Spent $3,700. Lamp never came after dozens of calls to store over a month. They refused to give me lamp in the store. When Lamp arrived to store, they were rude and disrespectful and made me drive to back of building to pick it up. Never shop there again.

Manager team refuses to replace distress furniture that was paid in full. Nor will they return phone calls to expedite issue. Going on 3 months now. 1 star is giving them to much. Now they want to apologize publicly. Despite everything they have requested again, email was submitted several months ago, they are stiill not willing to replace the table that they saw for themselves was damaged.

Very dissatisfied with my service here. The lack of communication and clearly no organization is the reason I won’t be working with this specific store again. I’ve never had this many issues involving receiving my furniture which I’ve purchased before from this same store. It was excuse after excuse and every time I called someone told me something different. Once I receive my sofa or if I ever do I’m not purchasing anything again through this store on Eastern Blvd. And make sure that you click the link MULTIPLE TIMES and confirm your delivery before the close of business even after you confirm with them on over the phone with and associates or you WILL NOT receive your package. Since no one told me until after I called to see why my furniture wasn’t delivered 🙂 so no one else will have to go through this….

Tesia was very helpful! Very welcoming and willing to go above and beyond, I can’t wait to get my furniture.

Great service, good in-house displays.

Worst experience with a furniture company ever. I usually use Rooms to Go but decided to try them because I have heard a couple of good things. I'm a single mother of four so I try to use my money wisely. I invested a good penny into a queen bed set..after 2 months they deliver and set it up.. the right side falls apart the next day. I'm assuming the mdf board (fake wood) did not have a good grip on the screws. I call immediately to explain the issue..a month or so later they finally come look at it..this was in June/August...so fast forward going into November still no bed or compensation. They have given me the run around for a total of 5 months. They said they are privately owned so I could not complain at a higher level. Managers said they would call back but I have not received a call back. Just reached out to them today. Manager said he will call back once he checks to see what parts they have ordered for me. We will see.

Unable to provide the desired furniture

I have enjoying shopping with Ashley Furniture. My sales Rep Alex Walker was great and most all Kenny and Kelvin the guys who delivered my furniture were fabulous both of them had giant contagious smiles, so sweet nice and professional !!

Truly a zero in my eyes. Emmit the store manager gave me the run around for 2 days regarding delivery. He never seemed to be able to get the story straight each time we talked. 14 weeks later I finally have my chair. Never received my promised inconvenience credit after 3 weeks of calling.

Hadn't been in this location for about three (3) years and needed a refresh look in my home! The Assistant Manager Alex was very personable, professional and seemed sincere! I really liked how he made sure I was a satisfied customer, checking the in-store database as well as online to get me what I wanted!! Tamikka at the front desk was also very professional and courteous when it came to purchasing and ensuring I understood all costs associated with the purchase. I will be back!!

Don’t seem very organized. Asked for basic information on a couch and was told to just come to the store.. it’s too big for her to check for me. Id understand if the tone of voice wasn’t condescending. Maybe I’m wrong I was just under the impression costumer service was meant to serve the costumer

(Extended, job is completed finally) It’s been a mess. It’s not the furniture, just other issues. It’s been a few months and I’ll still have to continue to call. I worked with other Ashley’s and didn’t have this problem. I think they wanted the sale and committed to a bed that they couldn’t build easy given also the location . All 3 Ashley’s around me are around the same distance or time. The other two are allowed to work together but this was a gift from family that used this location. It’s just too much communication I have to do and patience I have to give. If you are in Montgomery, beautiful furniture. If you are near Montgomery but also another location like Phenix city or Columbus… go there. It’s easier and less of hassle in comparison. They also are allowed to work together regardless of the sale location. Which is where I bought my furniture. I think whoever sold the set to my family for me, claimed another warehouse could do it, but really just wanted the sale. That made it harder on everyone. Hopefully it will get resolved because it’s a very nice bedroom furniture set that was on sale…………………extended review, After almost a year, job was completed. The tech was wonderful, just took a very long time for it all to come together.

My husband & I had a great experience here. We were welcomed so warmly by Joseph & not only was he incredibly helpful, but he was knowledgeable with in-stock product availability, warehouse hours, pricing, etc. He asked used our budget, what we were looking for, & allowed us to peruse the store at our leisure. Later when we narrowed down our options of what we were wanting, he was helpful in recommending couches based off our preferences. We appreciated how he was helpful without being overbearing like you might normally find elsewhere. He was personable, really connected with us, & so friendly. We walked out with a sofa that exceeded our expectations & will definitely return for all our other furniture needs. The customer service experience here is unmatched & we are so thankful for making our shopping (& buying) experience easy & stress free. Shout out to our guy Joseph! He is amazing at what he does & deserves not only recognition, but a raise!

Trash! The guy on the phone said shop LOCAL. I go in with that mindset then I see everything marked up at least a couple hundred bucks. The prices in the store and online nowhere near the same. The customer service was awful and like they didn't want me there and they didn't want to be there. I will just order offline.

This is the worst place to shop, never take a chance to go here, they will just rob you. This is only Ashley furniture store in Montgomery and they will take it as opportunity to rob. I went to purchase a mattress and the sales person was a white old lady, she said that I need to do atleast $500 of shopping to do financing for synchrony and I was pretty sure that, should be minimum $150 to do a 6 months financing with synchrony because my friends and family suggested (that’s why leaders say that home work is very important before you check in). I applied for Ashley synchrony card in store, it’s approved based on my credit report.. she said that i need to do minimum $500 of shopping and if it’s not in store another $129 for shipping, It’s a huge, changed my mind and I went to a Ashley store in Birmingham with synchrony card, purchased Queen 12 inch hybrid mattress for $340 with 6 months financing. Be careful guys!!

Great store , good prices.

Avoid Ashley. Ran into problem street problem ever since delivery. We made a large purchase last July and Ashley still has not completed the order. We were promised when we placed the order that we would get an update on the status every two weeks, that happened for the first call but not since. 2d we have had delay after delay with the products and the few products we have received had defects and poor craftsmanship. When trying to get replacements to resolve the defective pieces, it goes back to “its been ordered and you will receive it in a “couple weeks” Additionally we had had deliveries where it didn’t come with hardware and a dresser/mirror combo still is not complete because there is a splice on one of the support posts that attaches to the dresser. After working with management since October trying to resolve the issues, nothing has been attempted nor any effort to resolve.

Our salesman and manager was very helpful.

My Ashley experience this time was so disappointing I wanted to cry. I applied for credit in Aug 2021, was approved so I ordered a beautiful bed. It took 7 months for the bed to arrive but I was still excited when I finally got the call to schedule delivery. Ashley then called me the day prior to my delivery date to say I no longer had credit to cover the purchase. Sometime during the waiting period Synchrony bank reverted my credit account stating that Ashley had not "set aside" the purchase. When I tried to restablish the credit, I was denied so I couldn't receive my bed. Nothing was done by Ashley to correct this wrong so it shows that they didn't value me as a customer at all.

I went in with my mother who had already gone in and looked for some pieces of furniture. The guy that helped was very pleasant... at first. My mother did have a list of things she wanted and didn't want in her furniture and his frustrations became very apparent the longer we looked and ultimately ended with him telling her, "Well you have to give me something. You don't want this, this, and this but you do want this, this, and this. You're not being very reasonable." I had had it. NO ONE is going to speak to a customer that way- let alone my mother in front of me. I was very quick to tell him that if she was going to be spending X amount of money on furniture, she has every right to like what she gets. Will NOT be shopping here when I need furniture in the future. Will visit the Outlet- THEY were very pleasant!

Please do not purchase from this company!! They lie about what all the warranty covers and lie about your delivery date. They had us sign an illegal contract with a delivery date 27 years away. They emailed us claiming they would issue us a refund but still tried to deliver the furniture to us. They ignored our emails and still tried to show up without an appointment!

Jordyn was incredibly charming and knowledgable. We were welcomed so warmly and helped through the process of purchasing our premium mattress. She was so patient with all our questions, and bed softness hopping around the floor. It was a very pleasant shopping experience.

My daughter and I was shopping for a sofa and love seat.We went to Montgomery Over stock. They had some nice sets. I told her before she bought any to shop around. We went Ashley. Found the exact sofa and love seat at a much higher price. Same brand names. If Montgomery Over Stodk can sell the same items at a lesser price I would rather purchase from Montgomery Over Stock. Also they offered 90 days same as cash. Don't get me wrong I shop Ashley mostly for the home decor. I do go to Ashley Scratched and Dent sometimes you can find some good bargains. Also in Dothan the Rescue Mission carry Ashley Scratched and Dent, the price to me are rather high. There's also on the East side of Dothan Resuce Mission they carry Ashley Scratched and Dent. Can be pricey

My fiancé purchased a bench in July for $650 and was told that it would be delivered in 6 weeks. By the beginning of October it still wasn’t here so she called a refund and was told by the store manager that she would receive a check in the amount listed. He stated that the check would be sent in the next 2 weeks, by the end of the month nothing came. When my fiancé called back the first week of November, the store manager told her that didn’t put the refund in because “he thought” she had changed her mind and still wanted the bench. So he stated that he would put the refund in “this time” and waits couple weeks for a check in the mail. December 10th, she called the store and requested the store manager but was told he was to busy to speak in the phone. December 11th, my fiancé, my mother and myself go to the store and request the store manager to discuss the situation, by the end of the conversation he claims that he is not sure why the check was processed and that he just submitted the refund and that it would in the mail in 7 days. Today in December 18, and still no refund.

DO NOT BUY FROM THIS COMPANY!!! My daughter and her fiancé had bedroom furniture ordered in March with a May/June delivery date. They still do not have their bed!! They will be coming home from their honeymoon to a mattress on the floor. That just isn't right!!! I refuse to accept covid as an excuse after 6 plus months of waiting. And they have to call to get updates on their furniture that has already been paid for. I guess customer service goes out the door once they get your money. Go somewhere else if you want or need furniture!!! Wish I could give zero stars.

My mattress ETA was pushed back twice (I understand that this wasn’t a store issue, but a manufacturing issue) the problem was the manager Emitt not returning calls, answering the phone or updating me. I called for three weeks straight and was given the run around the entire three weeks! I even got a change to speak with Emitt twice and he promised a called back but never called back. He would not grant me a refund as I asked. He kept prolonging the time until I had to drive three hours to the store and ask for a refund in person. I would not recommend anyone to shop here. My sales person was nice but the manger and customer service staff does not give good customer service!

super nice BEAUTIFUL FURNITURE

The manager and staff at this location need to be reprimanded or simply fired. I bought a coffee table set at the Outlet location at Eastchase. The salesman at the outlet told me the item would be available for pickup at the store on Eastern Blvd. the next day at 10. Following instructions, I showed up with my paperwork to pickup my item. I waited in the parking lot until they opened at 10. The manager showed up and literally yelled at me for waiting in the parking lot. I received my item which was in fine shape, but honestly as a paying customer I do not deserve disrespectful treatment when all I was doing was following instructions to pick up my item.

Horrible service.delayed furniture for over 3 months and still didn’t receive the supposed pieces they said where being delivered..

Sales representative was knowledgeable and gave us the Internet price on a table and chairs for a college apartment. Everyone was nice.

NEVER WILL SHOP HERE AGAIN. THIS IS SO RIDICULOUS. I ORDERED IN MARCH. WAS PROMISED FURNITURE WOULD BE HERE IN MAY THEN JUNE THEN JULY15th THEN JULY 20th NOW AUG 10th. Do yourself A FAVOR A JUST GO TO Rooms to go! I also asked for the owner to give me a call and never got a response. EVERY TIME YOU CALL EVERYONE IS SAYING, IM SORRY, IM SORRY BUT I STILL HAVE TO BED. 😡😡😡

By far the worst customer service I have ever experienced. After not being able to get the furniture we were promised. I asked for a refund I have been lied to by the management in the Montgomery location. I was told I was receiving a refund 22 days ago. I talked to Emmet, the manager, 14 days ago and he told me he was checking on the status of the check. I didn’t hear back from him until after multiple messages for him to call me back. I went in the store, and of corse he was off. I talked to the assistant manager and he said that it hasn’t been processed and he couldn’t do anything about it. Assistant manager said Emmet would be in contact with me when he returned to work Friday. The assistant manager said he would make sure I heard from Emmet, but I never heard from him. I called Emmet today at day 22 and he told me he thought it had been handled by his boss and he would check on status and call me before closing at 8. At 745 I called him and of corse he acted like he was just about to call me. Needless to say, I believe they are crooks. They are being very shady with our refund.

Loved going here to get our new couch! It was quick and easy. Jordan was wonderful and took care of us so well she went above and beyond to make sure we got everything we wanted and needed!

This is a very large Ashley's with a very large selection to choose from.

Ordered my furniture in March and here it is May and they haven’t even gave me a date on when my furniture will be here . I WILL NEVER RECOMMEND ANYONE TO ASHLEY FURNITURE ! if I could give zero stars I would. . I don’t even want the furniture I need my money back because this is beyond ridiculous. Update : June 18th has come and gone , still no furniture . They told me my date had been pushed back another 2 weeks so I will be back then .

Ashley home store has great customer service. Mrs. Alberta took great care of us when we had a problem when our furniture was delivered. She made sure it was immediately corrected and was so nice. That alone will make me continue to shop with them.

I had Nathan as my sales rep he was very nice & kind. I gave him a hard time and he was still a gentlemen. He took his time to show me everything I was asking about I think I got a great deal.

Good customer service

spent good money here and waited about a month for today sat. april 20th 2021. for my chair and here we some carp about delivering saying it was unauthorised and cant deliver i am a disabled vet needing this chair and it all bulls down to not wanted to deliver. chairs at the store paid 150.00 for

Bed finally arrived and its Beautiful delivery date was made, guys came ahead of time quickly put it together. Only thing I hate most is to look at a beautiful bed with cheap wood bed rails so i have to still spend money ugh

Joseph at Ashley Homestore did a phenomenal job. He was very professional and well spoken. Mr. Joseph was knowledgeable and was able to answer every question I had. He was also able to ask me questions to narrow my wants to fit my furniture needs. I would definitely recommend that if your in need of furniture, ask for Joseph. I left a satisfied customer and the other staff members were friendly and welcoming as well. I can truly say I didn’t mind leaving my money behind.

Very good selection of sofas. Very nice folks.

Ashley's Furniture Store was the 8th store I had been in that day. Joseph was my sales person. He helped me figure out which sofa set was best for my living space. He was polite and very attentive to what I needed.

Joseph was alsome. Very helpful and not to pushy. Would definitely use him again.

I purchased 4 barstools from Ashley Home-store Outlet in Montgomery. Two of the stools were in stock and two were on back order. This meant another trip to Montgomery since I do not live there. As my luck would have it, the delivery date changed a time or two since Covid-19 is affecting shipping and delivery of many items around our country. But the friendly staff at Ashley Outlet kept me informed through phone calls/texts so that my next trip to Montgomery would not be in vain. Thank you Ashley Furniture-I love my new furniture!

Good customer service from brittany and management. Friendly, knowledgeable, and willing to assist me .

I wish that I would have read more reviews before I purchased from here. I ordered a living room and dining room set for the first weekend in November. I was adamant about them delivering everything together. They tried on several occasions to just deliver pieces. Finally, they called me to schedule a delivery date the following day (their schedule, not mine). They gave me a three-hour block, the time came and went, and I heard nothing from Ashley's. Finally, I called, and they told me it would take 24-48 hours to get a response. They took my information for a manager to call and speak with me later. This is the level of service you should expect. You pay a hefty price for the Ashley name, and the service does not match the price.

This store has a little bit of everything. With all the sales and promotions they run, everything is at a very reasonable and affordable price. With Covid, things are a little tight right now, but that is expected with any store. However, the customer service more than makes up for this fact. The management will do anything and everything to help you any way they can.

Recently purchased a mattress full of bugs. After exchanging several phone calls and emails with Nick and Nathan I'm stuck with an infested bug nest, I waited 2 months for. Very disappointed, I will not recommend this store or staff to anyone.

In early September 2020 I made a purchase of 3 pieces of furniture from a very respectful helpful & kind salesperson, Joe Harris. I cannot say enough about what a pleasure it was working with him, afterwards when he handed me off to the front desk, these employees were as equally helpful & kind. But unfortunately things did not turn out so well...at the time of my purchase Joe informed me of the extended delivery times bc of the times we are living in 2020, this was ok by me, yes I would like my furniture sooner than later but I would be patience. I was thrilled when I was told my recliner was going to be delivered on Nov 6th but disappointed that my sofa had been pushed out until further into Nov. The recliner was delivered & damaged during delivery, the men did not want to put it back on the truck, insisted on leaving it, took pic's & promised someone would be contacting me for a replacement. I took pic's myself & made a few calls to speak with the manager Emmitt (no returned calls were made back to me) I personally made a visit to the store spoke with him & was promised that someone from another dept...repairs...(oh no I did not purchase a new chair for it to be repaired) would be contacting me. Several phones were made from me during the next few wks bc no one from Ashley's was contacting me with a solution to my damaged chair. Finally frustrated (& disappointed bc I really wanted the style of pieces that I purchased) I called Ashley said I wanted them to PLEASE pick up the damaged chair & cancel my order altogether, this was when I was informed that another chair had been ordered but it would be a few more weeks before delivery...no one called & informed me of this !!! Sorry I said I understand this year of 2020 has been hard on orders sales & staff in the furniture world, I'm not blaming anyone it just is what it is..I will purchase again from Ashley's but I just want to cancel my order at this time, Emmitt was nice said "ok we will just shake hands & move forward. Well now there is still the problem of a damaged recliner in my home that needs to be picked up. I was informed that was for another dept and they would be contacting me but everyone in delivery & pick up was slammed ! Fast forward to now,Tuesday evening of this wk after work I called once again to see when the chair could be picked up bc at this point the damaged chair has been in my home for 4 wks, Emmitt was out of the store home caring for a sick family member so I was placed on the phone with another manager by the name "Nick" he seemed helpful at first he said he was going to place me on hold call Emmitt at home & see what the status was on my situation, he has me on hold for SEVERAL min.'s bc he started helping another customer within the store (I finally hung up & called back to see what was the problem,had we been disconnected?) I explained to him I needed this chair out of my way now bc I had already purchased furniture from another store, it was in my home & this chair was in my way....no problem he would have someone to contact me,3 days later a woman by the name "Merrily" (something like this) calls me from Ashley's Outlet store (an outlet store ?) THIS IS WHERE IT GETS UNBELIEVABLE....she called to sch someone from repairs to come out & look at the chair I said there was a misunderstanding someone needed to pick the chair up she said NO there is an order in how this was done, after inspected then it would be sch for pick up, I said NO I have lost my patience with this and explained what both mangers have been saying and she said SHE DID NOT BELIEVE ME, I said are you calling me a liar, she then raised her voice at me (did not yell) & continue to talk over me..moments later Nick called me & continue to talk to me in this SAME manner and said that it was me that was saying something different than what I said earlier in the wk..I have been saying the same thing to anyone that would listen for 4wks plz pick up the chair ! The sad part of all this is that Joe Harris missed out on his payck all while everyone else is still getting theirs !

They needed to retrain the staff so all of them know how to sell the product not to cheap or surprise the customer with there ridiculous prices suppose to be a black Friday price

Purchased a mattress and dinette set from here a little over a week ago ..i was told that i would get a call in a day or two for delivery and setup ..my wife called today we where told it would be 6 weeks or more to get delivery of the furniture we already paid for .. when she asked about a refund she was told there would be a $500.00 or 25% restocking fee for furniture they don't actually have .. and then said they would call us back later with a refund amount..

Three different table sets from website.. neither in stocks nor able to order

Joseph was so friendly & helpful! Really great salesperson, very knowledgeable of products & pricing on sales floor.

Huge SHOUT OUT to Ashley's resident bed Dr. Shannon for generously taking the time to help my wife and I shop and place an order. She expertly explained the mattress products available while allowing us to demo various beds. Additionally she helped us select a dining room set and a few other pieces like a daybed and some cool lamps. We always feel at home at Ashley and really enjoyed her company which made this a wonderful shopping experience. Thank you, Shannon!

Chris was AMAZING !! He took his time and made sure all our expectations were exceeded. He was the nicest customer service agent in the store and made us feel welcomed the moment we entered the door.

Great service. On time pickup. No hassle salesman, just showed me exactly what I asked for without upscale pressure. Great experience all the way from ordering to loading.

This is Mrs. Jackie, and I loved the Ashley Home Outlet experience! From the moment I came in I loved the way the reps greeted me and made me feel like I was back on the eastern blvd Ashley Store. They rep that helped me the most with my whole experience was Derek James! He is amazing and k owns slot about product knowledge. He gave me my space to shop and also was the most helpful when it was I actually found what I was looking for! We bought a tempur-pedic mattress, which a big purchase, but he made it so convenient for me and my mother. I would advise anybody to go to the Ashley Outlet but ask for Derek James, he will REALLY take care of you!

Put a living room set on layaway paid about half through my account, the rest I was going to pay in cash. Before I could do that I was told weeks after the last piece was set and the item was discontinued. Was told I could not get my money back but I could get store credit which I do not want. I have tried to reach the corporate office with no help or no response.

Because they didn't wait on me and they pass by me like I wasn't nothing.

Very Nice .

This is the worst store And customer service I have EVER dealt with. They are rude and zero help. I ordered a couch in May and they have YET to deliver it. They have made excuses after excuses and basically said &"oh well&". I had zero contact with anyone until I went into the store. I was getting generic text about it constantly being pushed back. I&'m not one to complain but I will PROMISE YOU, I will not allow anyone I know to buy from Ashley Furniture again. I&'m so disappointed and dissatisfied. They had zero remorse and offered zero compensation for a 4 months delay on a new couch that&'s fully paid for.

This is the worst store And customer service I have EVER dealt with. They are rude and zero help. I ordered a couch in May and they have YET to deliver it. They have made excuses after excuses and basically said "oh well". I had zero contact with anyone until I went into the store. I was getting generic text about it constantly being pushed back. I'm not one to complain but I will PROMISE YOU, I will not allow anyone I know to buy from Ashley Furniture again. I'm so disappointed and dissatisfied. They had zero remorse and offered zero compensation for a 4 months delay on a new couch that's fully paid for.

We are so happy that we were able to get this accomplished for my mom! Joe was a KING among men and was very patient with our crazy family and our situation. Amazing service, good deal, and best of all honesty and transparency. We were able to get my mom both what she wanted and, more importantly, what she needed.

Wonderful experience Johnny Martin and the whole staff were super fiendly and made the overall transaction super easy, affordable and i feel like they are family now. Will not buy furniture anywhere else. Also we traveled over 2 hours one way just to shop with these great folks.

Wonderful experience Johnny Martin and the whole staff were super fiendly and made the overall transaction super easy, affordable and i feel like they are family now. Will not buy furniture anywhere else. Also we traveled over 2 hours one way just to shop with these great folks.

Joseph Harris is an amazing sales representative. With no pressure-he guided me through the process of a great purchase.

I had an awesome experience working with Joe Harris!!! Definitely a satisfied customer today!!!!

The workers was very nice right now I just can't afford the price for the mattress as soon as I can I might look them back up

We were trying to fill an immediate need and had visited several other furniture stores. Due to the COVID-19, all stores we very limited on inventory. By the time we visited this store we cut straight to the chase of not even looking until we knew what was available to us to fill the immediate need. Chris Nix went above and beyond to ensure our time was not wasted looking at furniture that wouldn't be in stock or available until Sept. We didn't have to settle for anything less than what we loved, stayed in budget and left Ashley feeling relieved to have fulfilled our need. Chis Nix was incredible. If you are ever in this area and need of a great salesperson with integrity please go see Chris. Again, Chris, we can't thank you enough for making sure we left my lil brother set for the next stage of his life.

Christopher Nix did a great job helping me with my furniture purchase......GREAT JOB CHRIS!!!!

Nathan is a wonderful sales person. Nick is an awesome manager. I was able to communicate exactly what I needed prior to coming and worked it all out in the store in less than 30 minutes. Awesome service!!! I will definitely be back for another purchase. Mrs Alberta is the best! She took care of me and was very nice and friendly. Great customer service

I have not received my order at this time however Allison Cockrill got my order complete and saved me some $$$. Cannot wait to receive my merchandise. Very friendly service

Great selection of furniture. Great Memorial Day sale. The salesman Chris was very knowledgeable, honest, and patient. I would recommend that my friends go here to get furniture.

I had an idea of what I wanted for a dresser and Alex helped me quickly by locating the perfect piece I needed. A great help and friendly guy.

If you live in the Montgomery area and looking to purchase furniture. Check out Ashley furniture, and ask for Christopher Nix . He helped us from the time we enter the store, and gave us a great deal on our kitchen table and livingroom suit. We will most definitely be back! Thanks Christopher 🙂

We just moved to a new house and needed a whole new living room set. We bought a couch, loveseat, and some tables. We also bought a desk and chair. They told us 2-4 weeks on the couch and loveseat and up to 6 weeks on the desk & tables. We said that was fine & purchased. The in-store employees were great and really worked with us. 3 weeks later we hadn&'t heard anything since we left the store, so I decided to call. It took me 3 days to get ahold of them because I was constantly having to wait 15+ minutes on hold or they would turn on the closed answering machine before actual closing time. When I finally got ahold of them, they told me everything is taking longer than expected and they had scheduled our delivery for EVERYTHING 6/18. That is a month and a half after we ordered it, which is annoying, but fine. What made me the angriest is that no one called and told us. I was under the impression that we would have our couch and loveseat by now, but when I asked the woman on the phone if ANYTHING was in, she just said &"no&". Today is 6/2 and I still haven&'t heard anything from them. So I decided to call because I have seen others on here who have had their delivery date pushed back without any notification. After sitting on hold for 25 minutes, they finally answered & told me it was going to now be 7/11 for the couch, loveseat, & desk, the tables were out of stock, and the desk would still be 6/18. Again, NO ONE HAD CALLED TO TELL US THIS! So now I am on the phone to cancel our order, we have to now go find more furniture from somewhere else, and still have an empty living room. Customer service is rude and doesn&'t want to help at all.

We just moved to a new house and needed a whole new living room set. We bought a couch, loveseat, and some tables. We also bought a desk and chair. They told us 2-4 weeks on the couch and loveseat and up to 6 weeks on the desk & tables. We said that was fine & purchased. The in-store employees were great and really worked with us. 3 weeks later we hadn't heard anything since we left the store, so I decided to call. It took me 3 days to get ahold of them because I was constantly having to wait 15+ minutes on hold or they would turn on the closed answering machine before actual closing time. When I finally got ahold of them, they told me everything is taking longer than expected and they had scheduled our delivery for EVERYTHING 6/18. That is a month and a half after we ordered it, which is annoying, but fine. What made me the angriest is that no one called and told us. I was under the impression that we would have our couch and loveseat by now, but when I asked the woman on the phone if ANYTHING was in, she just said "no". Today is 6/2 and I still haven't heard anything from them. So I decided to call because I have seen others on here who have had their delivery date pushed back without any notification. After sitting on hold for 25 minutes, they finally answered & told me it was going to now be 7/11 for the couch, loveseat, & desk, the tables were out of stock, and the desk would still be 6/18. Again, NO ONE HAD CALLED TO TELL US THIS! So now I am on the phone to cancel our order, we have to now go find more furniture from somewhere else, and still have an empty living room. Customer service is rude and doesn't want to help at all.

I had an issue with a piece of my furniture not arriving and couldn't contact anyone via telephone. I went into the store and met an ANGEL by the name of Ms. Alberta. She took care of EVERYTHING from that moment on. Ms. Alberta located my item & contacted me within the hour (as promised) to inform me when it would arrive to the store (Monday), called me to let me know it had arrived & made sure it was delivered during my availability (Thursday), to make it better she even called after the delivery (Today) to make sure I received it and everything was ok. I walked in the store upset and ready to part ways with this company but THANKS to Ms. Alberta I'll be a repeat customer. Go see her....SHE ROCKS!!!

Honestly, I don’t know how you could ask for a better salesman than Joshua. He was super knowledgeable and helpful. He also was not pushy about his product. He took me as an individual into account and focused on the items that would fit my style and budget. He connected with me as an individual and accompanied me throughout the experience. I will be returning in the future due to the warm hospitable environment he was able to offer me.

My experience was wonderful. Chris was a big help and very patient about what I wanted. Thank you to all the staff. Very friendly.

We went to several places to look for a living room set and we found it there thanks to Joshua Jones! He was very helpful and knowledgeable about the item! Definitely shopping there in the future!

I had a wonderful experience with my salesman Stefan

Store has a good selection at good prices. Allison, the sales rep who helped us was very friendly and knowledgeable.

Joe showed great customer service got us in and out. Best furniture buying experience no pressure

Joshua was extremely helpful and helped me completely furnish my new place. Great store, great customer service

Stefan provides excellent customer service and made sure that I left the store with a good deal. I will be sure to return to this Ashley Furniture location for all further needs!

Josh our salesmen was absolutely amazing. He was patient, knowledgeable and kind. A true pleasure to have him servicing us.

Joseph was amazing. He was very patient with me, as I was very indecisive. He did not make me feel rushed or pressured to purchase. He answered all my questions (all 100 of them) with a smile. He ensured that I got what I wanted and left satisfied. Thanks Joseph!

Joseph was a very great salesman. He made sure that I was well taken care of and went above and beyond to ensure that I was very happy.

Joseph Harris was superb in his customer service skills. He was adequate, fast yet very efficient in my needs. He has a wonderful disposition about himself, and he was greatly appreciated. Joseph is most definitely an asset to your company.

Joshua took several hours to help my husband and I as we picked out furniture for our den . He had a great personality and hope to work with him again. We will be back to Ashley furniture 😊

Mr Joe Harris was a pleasure an great help in assisting us with our bedroom choices!! Thanks

Thanks Alex, for being professional and knowledgeable of your job. Thanks for the price match and delivery. You made my purchase go pretty smoothly. I will definitely shop with you guys again!!!

Great customer service!! Quality product.. Thank you Mr.Joe Harris

I visited the store and was very pleased with the customer service I received from Mr. Joseph "Joe" Harris. He was very professional and patient. His first objective was to make sure that I was happy with the product and just not trying to make a quick sale. I highly recommend him when you visit this store.

Nathan was very polite and very helpful. I can see myself continuing been a customer due to him making me feel very welcoming.

I LOVE NATHAN. HE IS AWESOME. I NEVER FELT NEGLECTED ONCE. HE HELPED EVERY STEP OF THE WAY. HIS CUSTOMER SERVICE IS PHENOMENAL. HE WILL ALWAYS GET MY SERVICE. WILL BE REFERRING HIM TO MY FAMILY AS WELL. KEEP NATHAN ON ASHLEY FURNITURES TEAM. FYI HE DESERVE A RAISE ☺️☺️. THANKS NATHAN

Josh..Excellent service willing to work with you great smile, professional and great personality!

Absolutely loved my experience here! Joshua Jones was extremely helpful! I am completely new to the whole ordeal, and he definitely took care of me. I would refer him and the store to anyone. The entire store is beautiful, with a style for everyone!

If you live in the Montgomery are the surrounding area and looking to purchase furniture. Check Ashley out, and ask for Joe Harris. He helped us from the time we enter the store, and gave us a great deal on our bedroom suit. We will most definitely be back! Thanks Joe 🙂

Hands down!!! When I say Joshua Jones has the best customer service with NO QUESTIONS ASK!!!! Y’all better shop with him!!!!

The staff here are very knowledgeable about their product, and their salesmen skills are top notch (so be careful). Joshua Jones was the salesman who assisted me with my purchases. I came in to buy a sofa and left with a sleeper sofa and beautiful bedroom set! Everyone was extremely friendly and gave honest opinions concerning the furniture quality. Great place, great shopping experience...

Very nice furniture at a decent price.

Very nice items overall. I wish there was a larger color selection and uniqueness of furniture to choose from.

Staff was very helpful.

Went in looking for some things and was approached by a gentleman who said his name was Nick. When I told him what I was looking for, he said he was going to look on the computer for items for me and would be right back. He never came back. Instead, he sent over someone who was there less than a week and said he’d help look with me because he needed to familiarize himself with the store since he was new to this location, proceeded to tell me I’d find it cheaper in the clearance section in the Prattville store (where he was moved from), then he disappeared and I never saw him again. This store is new to our market and I was shunned by two salesmen within 15 minutes. Not good at all.

Nice furniture store

I love this place. So many beautiful things. With so many choices, the most difficult part is making a decision what to get. Nathan is the absolute BEST sales person ever! He’s so helpful, knowledgeable and patient, not in the least high pressure. Be sure to ask for him when you go in. He will treat you right.

I wasn't going to post but I feel the need ..I was in this store because of great reviews ,& Prattville location is horrible as well, last Wednesday I was in the store to shop for my lake house & The Manager Brandon introduce himself and after about 10 min he was involved with Amanda which I believe works here as well, I kept trying to get attention and they was so involved till I went on looking I can't believe the Atmosphere the ladies in the office was cordial only to find out that he's not even the Manager who lies to a potential buyer !!! Nobody should be treated poorly when we are paying customers Rude!!!

Very good customer service from Allison

Nice place to buy furniture

Christopher & Melinda were awesome! Even helped us get our recliner next day even though no deliveries were originally open! Thanks!

Chris Holmes& Melinda offered excellent customer service. Great deal on their best seller recliner. Merry Christmas to us!

I had the pleasure this morning shopping with Tommy Davis and Amanda Richard. They made me feel very comfortable and Mr Davis was patient with me as I kept changing my mind. Amanda was cool and understood what I meant when I said I needed something with a pop of color. These two will not steer you wrong and will make you feel welcomed and comfortable while shopping.

Great customer service! Very clean and nice setup of furniture and mattresses.

Christopher, Nick and Melinda helped us find the living room furniture we wanted at an amazing price point. After a long black Friday, they went above and beyond to provide great customer service. I would highly recommend this location!

I did not have a good experience at this stor. Even though we found the product we loved and wanted it was a struggle actually getting it. I asked them before I bought the item when I would be getting it and they said between November 16-22. I called them to ask about when it would be delivered they said the 29th probably. I asked if it had arrived at the store so I could pick it up they said it did not come I yet which did not make sense because why would they try to set up a delivery date if it wasn’t in yet. I called again on the 23 of November and they said it was supposed to already have arrived on the 22nd. I also asked about canceling it because it seemed like they were playing games but they said they would charge $39 for cancellation. The customer service was bad, whenever I called they were not helpful and do not seem to know what they were talking about. Now I have to go and pick it up myself at the warehouse during hours that don’t really work for me since I need the product and they don’t have any delivery openings.

I had the MOST AMAZING furniture buying experience at Ashley HomeStore Montgomery with Sales Specialist, Allison Cockrill. She was super attentive to my needs, addressed all questions and concerns about protection plans, and gave tips on how to protect my furniture while living with my pet yorkie. She never left my side until I made the perfect selection for my living room. Allison is SUPER polite, knowledgeable, extremely patient, and just an all around friendly "people person". I do not think I've ever had such an experience at a home gallery store such as the one I had yesterday with Allison. Looking for quality, signature home furniture that will compliment your home? Stop by Ashley HomeStore in Montgomery, AL and ASK for Allison!

Enjoyed the environment, and sale assistant was great and helpful. He helped my mother decide on a sofa.

Joe was very knowledgeable, polite, and helpful. We finally got the perfect couch for our home with his help ! Definitely will be back !

So today I visited the Ashley store in montgomery, Mr JOE HARRIS did an awesome job with helping me find my kitchen table set, he even helped me coordinate with my living room furniture. So please stop an shop with Ashley Furniture.

Joe gave us excellent customer service from the second we walked through the door, he is honest, professional and gave us a great price on our beautiful couch! Definitely recommend coming here. We will definitely be returning!

I visited this location on two occasions with my mother. Initially we went in just to browse as she had relocated from New Jersey and needed to furnish an entire home. We were warmly greeted by Chris with a welcoming smile and he was eager to assist. He allowed us to browse the store only checking in periodically. We left that evening to return a couple of weeks later. On our second trip we were welcomed by Allison, who was just as nice, but we waited for Chris. We were taken aback by his professionalism and wanted to work with him. We are so pleased that we took the time to wait. He took care of my mother and I, making sure we understood every process and cost. He was patient with questions and knowledgeable with answers. Thank you. He eased our minds and helped my mother to furnish her entire home. The customer service was second to none. We could tell he loves what he does and he does it well. Thanks again! When it was time to finalize the purchase Annie was just as wonderful. She made the process easy and again explained thoroughly the costs. Thank you Chris, Annie,and the entire Ashley Homestore for giving my mom and I a beautiful experience. Jean and Mattie Pettway

Extremely helpful people but did not have what I wanted

This person has very helpful nice personality Melinda

I just want to thank Ashley furniture store for Melinda who took good care of me. Very professional service and her services are second to none. WHEN I GOT TO THE STORE CHRIS TOOK IT FROM THERE. THANKS YOU FOR YOUR SERVICE

I was in the market for a new sectional. I went online and saw one on Ashley’s website that I loved. So, I decided to visit the local store on Eastern Blvd. I was greeted immediately by a salesperson by the name of Christopher Holmes. He was so professional and assisted me with such a high quality of customer service. Not only did I get the sectional that I wanted, he was also able to match the discounted, lower price online. I highly recommend this particular Ashley store and sales associate.

Ashley HomeStore inept management continues to amaze me!!! They were supposed to deliver on Oct 1 from a previous delay and a prior delivery of some of the order. The company called and pushed the delivery back to Sat, then never delivered the chairs. Called customer service and they said the items were supposed to be delivered Oct 1 and not Sat. They were delivered neither. So, supposedly they will be delivered next Saturday. I don&'t believe them because they constantly lie. Customer service person very rude, which is not surprising for this BS organization. DO NOT BUY FROM ASHLEY HOMESTORE!!! They are a trash organization with no integrity and unprofessional workers and business practices!!!

Angel was completely amazing and helped to find exactly what I was looking for. Her customer service was excellent and really inviting to return and shop again.

Chris was awesome! Chris is indeed a WINNER! Oh I am Chris lol!

After being contacted by the store they stated they would have our chairs delivered by Oct 1, but did not. They called and pushed the delivery date back for the third time and all the promises and statements about fixing the problem are all for show. They do nothing to resolve their inept business practices. DO NOT RECOMMEND THIS BUSINESS FOR ANYTHING!!!

Allison was my sales associate. She was so helpful in helping me pick a recliner and TV stand for my home. Great experience!

Great selection

This is the best store ever and Ms. Allison is such a sweet and helpful lady. If anyone is looking for furniture, and people with great personalities this is the store you should visit

Courtney Angie, and Aaron was a very big help and made the impossible.Possible.Shop with Ashley’s furniture when you need assistance with your home needs😍😍😍

The Ashley Home Furniture Store in montgomery Alabama is great. My salesperson, Joe was fabulous. He was helpful, personable and knew his furniture well. The financial ladies Melinda and Angie were equally as helpful.. if you're not smiling when you come in the store you will be when you leave with these three helping you!! Kudos Ashley Furniture for a good experience!!

Ms. Allison treated me so well yesterday when I went into Ashley Furniture on Eastern Boulevard in Montgomery, AL. She went above and beyond to help me find a new bed and mattress set. She took the time to even go grab me two bottles of water when I was dying of thirst from the 100 degree heat outside. She was very personable and listened to everything I was looking for. She met me head on with some great sale prices and I am going back in this morning to purchase my bed and mattress set. Way to go, Allison! I also want to commend the manager on duty, Nick, too. He was also very personable, listened to what I presented them, and had a good rapport with Allison. Thank you for meeting my needs, guys.

Mrs. Allison is such a good person, I felt like family as soon as I walked into the store. She got us exactly what we wanted at the exact price we needed. Definitely go ask for Mrs. Allison if you need anything for your house.

Tommy was Fabulous at Ashley’s home store in Montgomery...

It was a pleasure meeting Angel!!! She was very professional and very informative!!!! I'm very excited about my purchase!!!

Ordered a table and four chairs on 8/28/19 from Prattville, AL HomeStore for delivery 9/10/19. Items delivered were three chairs and one table, with two of the chairs wobbly. When customer service was called, continuously get the run around and the "someone will call you" line of BS, which never happens. Now, supposedly, two replacement chairs are going to be delivered on 9/27/19(which I don't believe) for the wobbly chairs and someone will call us about this missing chair (which is a BS lie). Would not recommend doing business with them. Very unprofessional business practices!!

I wish that I could give it less than one star. The customer service was HORRIBLE. The sales reps Chris Holmes, asst manager Joe Harris, and a female rep never got up to offer assistance. They were all sitting down ok n the furniture on social media. There was a sweet african American young lady over financing that offered assistance. When the asst manager was called over he was rude and spoke as if I couldn't afford anything without even asking. I will never recommend this store or return.

I had the pleasure of working primarily with Angel. She was amazing and such a pleasure to work with. She made what could’ve been stressful situation seem so effortless. I had a very large order and she handled it like a true professional. She went above and beyond to make sure I had everything I needed. I would also like give a huge kudos to Miranda, Nick, and Muhammad for their exceptional customer service!

Got the wrong mattress but the owner helped me get the correct and original order replaced. Awesome!!

Great service

We had a great experience with Lisa on the purchase of a dining room table. She was very personal and professional!

Mr. Tommy was an amazing salesman. He very patient and attentive to my needs. I was able to find exactly what I was looking for. Thanks for everything. Tour entire staff is awesome!!!

Angel went absolutely above and beyond in getting me my dream sectional! She handled everything like a breeze and I got the most incredible price with no hassle. I am sooo happy with it all and I can’t wait to furnish my next room with the help of Angel!

Joe was our salesman and did an outstanding job. He went above and beyond to make sure we got exactly what we wanted within our budget. Great furniture and great service.👍🏻👍🏻

Andre Williams

This location has some weird furniture. The bedroom furniture has come down a lot since we bought our mahogany furniture 6 years ago. Now most of it is a bright grey silver color and it looks awful. The also didn't have a interesting selection of recliners. Very basic and boring. The dining room sets where boring and they were overpriced for just 4 or chairs. Very disappointed

Joe Harris was patient and knowledgeable Great service

It was a great and awesome time. Courtney was a great and nice sales person. Enjoyed the time looking for my new house furniture. Come down to Ashley HomeStore.

Melinda and Kadeshia were very kind and helpful! Go see them for the best customer service experience!

Lisa was very helpful and patient with me finding a couch. I will definitely be coming back!

The Store Manager Nick and Melinda showed nothing but LOVE for me! I am a very Happy Customer ❤

I would like to thank Melinda, Courtney, and Dee Dee for their professionalism, and customer service skill. You ladies are great. Will definitely be back when I'm ready to start on the rest of my house soon. Thank you ladies.

I had great service today atmosphere was beautiful. Brandon was very polite great attitude and very helpful. Melinda and Kadeshia are awesome absolutely great attitudes, I am very pleased with their customer service.

Melinda was awesome!!!

Kadeja (spell check) Melinda and Courtney...GREAT TEAM! Courtney was very knowledgeable on the materials in the store and she was on top of her sales. She had a smile on her face the entire time and it wasn't a fake one either. I recommend you ask for her when you walk through the door! As for Melinda, she covered our finance application and promised it would take about 5 minutes to complete...let me tell you...it was LESS THAN 5 minutes!!! It's as if she was timing herself to beat her own time limit, lol. Kadeja (DeeDee) closed us out and handled all of our invoice paperwork. She made sure that everything was correct and that the dates on the papers complied with our wishes and timeline. OVERALL GREAT SERVICE AND GREAT TEAM WORK!!! GREAT JOB LADIES ~The Mosses

I live in California and needed to purchase a bedroom set in Montgomery Alabama for my granddaughter. I spoke with the salesman named Chris who was very patient with me. he research the items I wanted, and called me back in a timely manner. Chris was very professional and made this transaction very easy. I also spoke to Melinda who handle the financial part, she was very nice and very professional as well. I cannot thank you two enough with this transaction which was all done by telephone.

I was highly impressed with Melinda's professional expertise in assisting me. She was patient, caring, and devoted to excellence throughout my store visit. It is easy to see that she is very confidential in handling her customer's concerns and issues during the shopping process. Ashley Home Store is truly blessed to have Melinda. Based upon my observation of her dedication to customer satisfaction, I recommend others to pay Ashley Home Store on the eastern blvd.a visit. I rate her the utmost ( 5 stars) Arthur Selman

Great store I will go back for my next bed. BIG SHOUT OUT TO ANDRE I will come back he is not only there to help you find what you need/want he is there to make sure you get what you need in order for you to be comfortable and happy in whatever you are looking for GREAT YOUNG MAN. He represented hisself and also Ashley home furniture very well.

Courtney and Angie were amazing and very patient with my needs

Tommy was a very good saleman he had the time an the patience to work with us on everything we needed, very polite courteous an entertaining as well, I will ask for u , when we return to the store, and Andre and Tommy u are the man, an I think u both did a super job..

THE MANAGERS AND SALESMEN ARE SO DISRESPECTFUL I RECENTLY PURCHASE A 7 piece set only received 4 and a living room set that has sofa, chair, and ottoman with no loveseat in which I’ve ordered. Then the salesmen Andre tells me to make a $250 deposit when the leasing company wants $50 and Christopher tells me this leasing company Progressive reports to the credit bureau in which I find out today they don’t. Then they tells me I can’t return the merchandise with an attitude after I’ve called the store over 5 times to speak with a manager. Never again will they receive my business and I will share my experience on what happened to me with everyone.

My experience with Andre Williams was very enjoyable he was very helpful in helping me fine what I was looking for Melinda in customer service was very nice also I really enjoyed my time at Ashley

Ms. Alberta always is a pleasure to work with, and Exceptional Customer Service she exhibits every time I visit the Homestore!

Allison Cockrill- From the minute we arrived she was more than accommodating! Helped us get the item we wanted and at a amazing price. Highly recommended her and this location.

Joe Harris was great guy real easy to work with ! I got the furniture I needed and he wasn't pushy He is quite handsome too !!!

Joe Harris is awesome!! He went above and beyond for our family! If in need of new furniture make sure to see Mr. Harris!

Great customer service 👍

Thanks.... Courtney your the best sales person ever ❤️...

Wonderful customer service from Courtney wonderful sales person a winner

From the moment I arrived Joe was extremely helpful! I had an online order that came in completely destroyed this morning. Joe was able to help me pick out a new bedroom set that was to my liking and worked it to get it scheduled for delivery the next day! I am very happy with my purchase and completely satisfied with the service and compassion that I received from the moment I walked in through the door. Thank you for all of the help and support that was given!

Joe Harris was very helpful and patient with me today. If you're in need of some furniture go see him asap!

Thank you Joe Harris for helping me decide on a beautiful piece of furniture that will set my home off!! Go see Joe Harris at Ashley for your furniture needs 😘

Andre Williams is amazing. We have been shopping for a lift chair for mom all day in 100 degree heat. No one else had one in stock or was willing to let the floor model go even though we had cash in hand. Andre was able to get the chair in the back of the truck with in the hour. He was so nice and helpful we ended up hugging him before we left. We won't be shopping anywhere else.

Joe Harris assisted us with our purchase. He was very patient, never pushed us, was very knowledgeable and worked with us to find a good price. Would highly recommend.

Great store with loads of options!! Allison Cockrill was amazing! She was extremely helpful in finding exactly what we needed and got us a great deal! Whenever we need something else, we will be back for sure! Great customer service!

Great experience! Joe Harris greeted us at the door. He was nice and didn’t hover us while we walked through the store. He gave us his input and assistance when needed.

Mr. Joe Harris was awesome! He worked his magic and sold me bedroom furniture for a great price. We will be coming back to purchase more.

Joe Harris was extremely helpful and extremely knowledgeable. Also, he is kind and very patient. It was a pleasure to meet and work with him. I'd definitely recommend him and seek his assistance again. Job well done!!!

I had a great experience at the store. The personnel was very helpful and kind. I spent two hours there and they made it worthwhile. Thank you, Andre!

Andre Williams helped me with the purchase of a nice bedroom set. He was patient and very informative. He is truly an asset to the store. It was a pleasure having him to assist me. I look forward to having him to assist me with my furniture needs in the future. The store has a pleasant environment.

Mrs. Melinda is a rockstar!! She worked hard to get me the pieces I wanted at a great price! She saved the deal and somebody needs to give her a raise because she is the reason I will be back!

I worked with Andre. He was very professional and very knowledgeable of the products. He answered all my questions. I would highly recommend his service.

I entered Ashley home store today and was greeted with a smile by Mr. Joe Harris. Mr. Harris asked how he could help me and what I was looking for? Mr. Harris ensured I received exactly what I wanted, his service was very professional. If anyone is in the tri- county area looking for a professional and quality furniture stop by Ashley furniture and see Mr. Joe Harris.

My dad and I had a great experience thanks to Andre Williams. Even though we just arrived at the store about 10 minutes before the closing time and we did not speak well in English, Andre Williams treated us very gently and patiently. Thanks to him, we ordered 2 beds exactly what we wanted.

The customer service I received from Andre Williams was outstanding, he was very patient and kind. My overall experience was excellent and I will definitely be returning. Thanks to Andre, Kadeshia, and Brandon!!

What an amazing experience I had at Ashley today. Thank you Mr. Joe Harris for your patience and knowledge about your products. I’m loving my new furniture and can’t wait for delivery!

Joe Harris was awesome!!! We was very helpful and our family is so grateful!! I recommend

Joe Harris was awesome. Very knowledgeable and quick to answer any questions I had about their furniture.

Mr. Joe Harris was excellent to work with. He is extremely knowledgeable, and was more than willing to work with what we wanted while keeping our budget and concerns in mind. We found the perfect sectional for our family, and he was insistent on working a transparent deal that we felt very comfortable with. I 100% recommend Ashley Furniture in Montgomery, and Mr. Harris, specifically for your furniture needs.

Joe is a great salesperson he helped me with all my needs. I highly recommend him.

I'm making a purchase at Ashley Furniture Company in Montgomery Alabama im being assisted by Joe Harris he's done a great job in and helping me to make a decision as to what purchase to make . Come see him he's a good guy

I visited Ashley HomeStore here in Montgomery, and I was extremely pleased with the customer service that was provided. Melinda worked with me and helped me get the pieces that I wanted. If you need some furniture I suggest you visit Ashley HomeStore and see Melinda..

Joe Harris helped me out today.... and I must say he was GREAT! You guys check them out.... you won’t be disappointed!

Had a very great experience with Mr. Gregg and Ms.Melinda today. Very satisfied with their Amazing customer service. I would definitely recommend all friends and family to stop by, you will not be disappointed. I will forever be an Ashley Home Store customer.

Alberta treated us great! This was my first time buying furniture and the customer service was awesome!

Mr. Joe Harris is a great salesman! He was straight forward and help in so many ways. Very professional and friendly. I can sale, he is one of best at Ashely in Montgomery! Thanks again, Mr. Harris.

Joe Harris was awesome, he really helped me get what I needed on my budget. Go ask for Joe, he’ll work with you

Found what I wanted at a great value.

Great and efficient customer service!! Jasmine, Melinda, and Angie were all able to provide me w/ great assistance! Will definitely return!

I went to Ashley about Two Weeks ago and ordered from my salesperson Courtney which she had my entire order wrong SMH!!! Got to Customer service she turned my attitude back around (Melinda) was pleasant she helped with everything even with my attitude she stayed calm through out and even made sue my order was confirmed & correct I will tell everyone go see Melinda she will make sure you are taking care of..

Yes Joe Harris was sooo AWESOME !! He was extremely patient and worked with us through our shopping experiencs! I highly Recommend him if you ever decide to shop there !!

Joe Harris really helped me a lot i went over my limit and he did his thing and got me under my limit. He really helped my furniture experience. I will be coming back!!!!

My husband and I just purchased a new home so we needed several rooms of furniture. We had visited before closing and talked to Emmitt Taylor who was very personable and nice. After closing we visited again but had just missed Emmitt so Caleb Kuykendall assisted us with numerous questions and after 2 long visits we were able to pick out perfect furniture for us.

We recently bought a bedroom set from Tommy Davis and his associate from the Prattville Al location. They both were knowledgeable, friendly, and patient. Also they didn't hover and bother you!

Great customer 👍 Service!

The salesperson I dealt with Initially, when I ordered my table in February, was no longer with the company. I was dissatisfied with the length of time I had to wait on the table. I expressed my disappointment to Ms. Alberta, in the Montgomery store, and she resolved the issue for me within 24 hours. She stayed in communication with me until my item was delivered. Her customer service skills are exceptional. Although I was rude, she didn't respond to me in kind. She maintained a professional demeanor at all times. I love the table, but the five star rating is due solely to Ms. Alberta. Thank you ma'am for resolving this issue for me in such a timely manner.

Joe Harris was the sales associate that helped me and I’m very thankful for his help! Joe and Melinda were able to get us hooked up with just what we needed at a price we could afford! Melinda was very accommodating with my delivery needs. Ashely Furniture Montgomery ROCKS!!!!

I had a wonderful experience at this store. Mr. Andre Williams were very kind, polite and helpful. He took time to explain everything to me. Everyone was very friendly!!!

Dealt with Pam, she was friendly and knowledgeable. A good experience, I will definitely be back. Edit: Our furniture was delivered today, it looks amazing. The delivery guys were awesome. They were professional, polite and put everything exactly where it needed to go. Overall a great experience!

Awesome experience salesman was amazing very patient and interactive (Brandon Dryer)

Had a great experience shopping for our furniture here! Brandon was very informative and was great with answering all of our questions throughout the whole process! Alberta and Sharnetta were very kind and made the purchasing process a breeze! Would definitely recommend shopping for furniture here!

Awesome Store look for Joe Harris he a Awesome guy !

I had a different kind of experience and I thought it was gonna horrible😩 Thanks to Ms. Malinda and Ms. Albert, not only did I get what I wanted I got it earlier then expected🙌🏾🙌🏾 Thank you to salesperson Courtney & Jasmine! I love all of my purchase and making plans for my next one. I would suggest that when they give all new and old associates a training classes and what piece are sold together. Thanks you, thank you, thank you! And thanks to the delivery guys!

Salespeople were great. But the cashier was pretty rude. Kept insisting that my checking account wasnt really a checking account and would not let me pay with it.

My experience at Ashley was beyond great from the owner down to the salesman Greg and even Melinda I would recommend this Ashley due to customer service...thank you all again

Great customer service and willing to negotiate. We found really nice furniture for a reasonable price. Greg was a very helpful and friendly salesperson. All the staff were friendly! Would recommend.

I have to tell you that Ashley Furniture is the place to shop in Prattville, AL! You must ask for Emmitt Taylor. He took a long time to help us pick out some den furniture. It arrived late this morning, and is just beautiful! My Mom&'s new bedroom furniture will arrive on Tuesday. This is the best furniture store in the River Region!

Me and my family went in to look around. We were assisted by several of the workers and everyone was friendly and more than willing to help. Great store experience so far. We were interested in a sectional sofa and gave them our information because we were going to need to make a few payments if we decided to buy. We later backed out of the purchase and thought it might be a good idea if we shop around at some other locations in town before we make a solid commitment. A week later, my wife receives an Ashley Furnature MasterCard from them in the mail! WE DID NOT GIVE THEM PERMISSION TO SIGN US UP FOR A CREDIT CARD IN ANY SHAPE, FORM, OR FASHION!! We will not be going back to this location. You do not do that to your customers without permission.

Courtney, our sales woman was very informative and polite. They quickly addressed our furniture needs and listened attentively to my specific requirements. I would refrr a friend to visit this store.

Great store. Clean and well placed. Employees nice and helpful. Brandon made our mattress purchase a breeze. Will be shopping here soon for more furniture. Highly recommend this store.

I know they are just opening, but if they continue to do as they are doing now, they will be a success. Everyone spoke as we went through store and it seemed very genuine. Brandon was very helpful. Asked if he could sell us some more, but wasn't overly pushy. That's the main reason I will be back. Cashier at front desk was very casual, yet did everything in a professional manner. Just what is needed in a deep southern community. Southern hospitality with a professional touch. Best wishes for the future..

Beautiful store. Great environment.

I love Ashley the workers are so helpful and very informative JB, Greg, Melinda, Emanuel where very helpful and I love furniture and I’m very happy with my purchase and you’ll be as well go see them and tell them Whitney sent you.

The Newest In Style, In Fashion store in Montgomery, AL