Ashley Montgomery, AL
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
Great service, good in-house displays.
Worst experience with a furniture company ever. I usually use Rooms to Go but decided to try them because I have heard a couple of good things. I'm a single mother of four so I try to use my money wisely. I invested a good penny into a queen bed set..after 2 months they deliver and set it up.. the right side falls apart the next day. I'm assuming the mdf board (fake wood) did not have a good grip on the screws. I call immediately to explain the issue..a month or so later they finally come look at it..this was in June/August...so fast forward going into November still no bed or compensation. They have given me the run around for a total of 5 months. They said they are privately owned so I could not complain at a higher level. Managers said they would call back but I have not received a call back. Just reached out to them today. Manager said he will call back once he checks to see what parts they have ordered for me. We will see.
Unable to provide the desired furniture
I have enjoying shopping with Ashley Furniture. My sales Rep Alex Walker was great and most all Kenny and Kelvin the guys who delivered my furniture were fabulous both of them had giant contagious smiles, so sweet nice and professional !!
Truly a zero in my eyes. Emmit the store manager gave me the run around for 2 days regarding delivery. He never seemed to be able to get the story straight each time we talked. 14 weeks later I finally have my chair. Never received my promised inconvenience credit after 3 weeks of calling.
Hadn't been in this location for about three (3) years and needed a refresh look in my home! The Assistant Manager Alex was very personable, professional and seemed sincere! I really liked how he made sure I was a satisfied customer, checking the in-store database as well as online to get me what I wanted!! Tamikka at the front desk was also very professional and courteous when it came to purchasing and ensuring I understood all costs associated with the purchase. I will be back!!
Don’t seem very organized. Asked for basic information on a couch and was told to just come to the store.. it’s too big for her to check for me. Id understand if the tone of voice wasn’t condescending. Maybe I’m wrong I was just under the impression costumer service was meant to serve the costumer
My husband & I had a great experience here. We were welcomed so warmly by Joseph & not only was he incredibly helpful, but he was knowledgeable with in-stock product availability, warehouse hours, pricing, etc. He asked used our budget, what we were looking for, & allowed us to peruse the store at our leisure. Later when we narrowed down our options of what we were wanting, he was helpful in recommending couches based off our preferences. We appreciated how he was helpful without being overbearing like you might normally find elsewhere. He was personable, really connected with us, & so friendly. We walked out with a sofa that exceeded our expectations & will definitely return for all our other furniture needs. The customer service experience here is unmatched & we are so thankful for making our shopping (& buying) experience easy & stress free. Shout out to our guy Joseph! He is amazing at what he does & deserves not only recognition, but a raise!