Ashley Store Opelika, AL

Whitney was great. She was friendly and helpful. Definitely will ask for her assistance again on our next purchase!

Anthony was amazing! He helped us get the best furniture for the best deal!

Anthony was a great help getting a lift recliner for my Mom who wasn’t able to come try it out herself. Got me what I needed quickly!

Try to upsale,but delivery and installation was 5 star ,hardworkers,respectful, and delivery was early not late

Whitney is a great help here. Great store for furniture shopping.

Jordan our salesperson was super nice and knowledgeable. And the store had a very nice atmosphere. We will go back for future furniture needs!

Whitney was so helpful and informative. Will definitely be back because of her!

Whitney was an awesome help at the Ashley store in Auburn!

Excellent service

Anthony was such great help with getting my friend a couch !

Anthony was great help !

Anthony was absolutely amazing and helped me find the perfect couch for my home!

Anthony Staria was great! When I entered the Ashley he greeted me willing to find out what I was looking for and I appreciated his genuine assistance. I've had a not so great experience with no one greeting nor trying to assist me in the Opelika Store where I went to the Columbus Store to make my purchase. He worked with us patiently to provide us with the best service. First impression is everything and I was very pleased with the service I received from him. If you need to great assistance in Ashley Furniture in Opelika, stop by and ask for Anthony!!

Anthony was great! We bought a sectional with his help a few weeks ago and he was super helpful and patient with us. We went back and requested him again when purchasing a bed frame.

Anthony was awesome! I highly recommend checking him out at Ashley Furniture!

Purchased 2 lift recliners from Anthony for my parents. He worked with me on a delivery date a month in the future and provided all info I needed for the purchase. Am quite satisfied.

Anthony at the Opelika store was great to work with!

I walked in without an appt to get a recliner and Anthony was a big help to me. I’ll definitely be going back.

Anthony was an absolute pleasure to work with. He made my shopping experience so easy and stress free

Working with Anthony was a breeze 👍🏾

I had a good time at Ashley, Anthony helped me get a new mattress can't wait to sleep on it. I'll be coming back to see Anthony again great guy and very understanding

Whitney,, was so sweet to work with a great associate.

Whitney was great and helped us find exactly what we were looking for!

We had a great time with Anthony he helped me and my family get the perfect mattress and adjustable base for my mom for her birthday. Thank you Anthony

Whitney was extremely helpful and knowledgable. She work very well with the public and aims to please. I would recommend her to everyone. Thank you for your help, Whitney.

Anthony was more than just an excellent customer service and sales rep, he asked questions about the furniture that I already had and helped me choose the best color, texture and print for the accent chair I was looking for. I highly recommend him and will be going back to Anthony for any other home needs

The building is beautiful. Well kept and clean. We were greeted by Whitney who was fantastic! I didn’t plan on leaving with a couch, just to view one I saw online. After looking at the couch I explained to her my concerns and she was quick to help me find something closer to my aesthetic and worked with our lifestyle. She showed us 3 in total the last one being it. She sat down with us and showed us every option available as far as payments. Honestly can say she knew exactly what I wanted and felt like my voice. She was able to adjust to everything we told her. Our dog, my husbands work clothes everything she took into consideration. Go see Whitney!! Seriously! If you unsure of what you are looking for go go go!

Anthony was wonderful to work with. He was super intentional and made sure we got exactly what we needed.

We had a great experience working with Anthony at Ashley Furniture! He was friendly, patient, and incredibly helpful throughout the entire process. He took the time to answer all our questions and made sure we found the perfect couch for our space. Highly recommend asking for Anthony if you’re shopping at Ashley!

Whitney is by far the best salesperson we have ever worked with!!! To be honest, the world needs more Whitneys doing business with the public!! Always a pleasure!!

I bought a living room and dining room suite from Ashley recently and had it shipped to my house. I was not made aware at the time of purchase that the dining room suite would arrive as separate items a month apart from one another. I had a table with no chairs for an entire month. The dining room suite was being fulfilled by their online business apparently and the living room suite by the store. When I asked why I wasn’t made aware of this at time of purchase they offered me a $25 gift card and said they didn’t know. 😒 To top it off the bench arrived damaged and the returned process was less than ideal. When I called to address this my credit card had a hold placed on it a second time just to get a bench that wasn’t damaged. The total amount was close to $5,000 and it took a week before the double hold was removed. I won’t be recommending or purchasing from Ashley ever again.

Anthony was super helpful and also easy to work with!!!

Anthony was very helpful and knowledgeable.

Anthony at Ashley was a great sales representative. He helped us find what we were looking for. We are so satisfied with our purchase. Thanks Anthony!

Thank you Anthony for all your help, you were a pleasure to work with and I will definitely recommend you.

We worked with Anthony. He really knew his stuff. He helped us find exactly what we Wanted and needed thank you again. You will be seeing us again.

Appreciate Ashley’s and a big thank you to sale rep Anthony won’t shop anywhere else

Anthony is very helpful n very polite he helped me decide what I would b very happy with definitely will come back n have him help me

I had to get furniture for my home after a house fire and I was feeling stressed out. I went to Ashley and that’s were I was greeted by Anthony he was very nice and polite and gave me space for me to just look around. He wasn’t pushy at all And he kept checking on me, which made me feel that if I needed something, he was right there. Finally, when I found a few things that I liked, I spoke with him and he was very informative and actually helped me find something that I didn’t even notice in the store which couldn’t have been any better the sectional that he helped me build for my living room I never thought that it was gonna be possible to have something like that in my living room. And then the way he drew it out for me and made me realize about the flow of the living room by positioning things in certain places was incredible. He made me feel very at ease and picking out a mattress was unlike any experience that I’ve had before, but once again, he explained so much to me and he helped me find something that once again was the right Mattress for me, but within my budget. I forever will be grateful for Ashley and the experience they gave me. Thank you Anthony and the whole Ashley team.

I just need say Anthony was very knowledgeable and helpful I was undecided on the type of furniture I wanted. Anthony was pleasure to talk and understand what I was looking for.

It was a pleasure working with Anthony he helped me and my wife find the perfect lift chairs for my wife and he gave us all the Information we need and couldn't have asked for a better person. We will always come back to see Anthony

Great customer service by Anthony. Thank you for your help.

Zac really makes shopping here a great experience. He's knowledgeable, clean cut, and proudly wears a cross around his neck. It's hard to find people with his character.

Was looking for some L Brackets, it was a long shot. And really, furniture supply isn't the same as the Furniture Store. But the folks there were really nice and helpful and directed me to where find what i needed. Great smiles and cool place! 5/5

I enjoyed my shopping experience today at Ashley Furniture in Opelika with Anthony’s help. He is very knowledgeable about all of the brands of mattresses. We were able to pick out a new bed that both of us are happy with. It was a pleasure shopping for a new mattress. I’ll always ask for him when I need help with furniture.

Whitney was a great help! So appreciated her input and chill demeanor 🙌🏼

Highly recommend Ashley Homestore of Opelika for any furniture needs!! Whitney is amazing and will take the time to listen and work with you to be able to get you exactly what you are looking for your home! My husband and I cannot recommend her or this store enough!!

Whitney was wondering to work with! Listened to what we needed and was so helpful! Thank you, Whitney! You’re brilliant!

Great help finding exactly what i needed and helping with financing. Justin & Valentina

Whitney was amazing.!!! Great personality and very welcoming! Gave us great advice and went the extra mile to help find us what we were looking for! The next time we need something for the house, we will be back to Whitney.

Whitney helped get our mattress and was extremely knowledgeable and friendly. I don't leave a ton of reviews, but it was a very good transaction, Whitney is an asset to your company. Five stars.

Whitney was so much help and has a great personality! Definitely the best person to use to buy furniture!!

Whitney was wonderful. Good service

Whitney was awesome! Helped us find exactly what we needed! Go see her for all your furniture needs.

Kalyn was extremely helpful and knowledgeable of all payment and protection options. She made it a very enjoyable couch purchase.

Awesome

Whitney was an awesome sales person, no pressure. Told us to walk around and look to see what we liked. Once she knew what our style was she put together a package that was really competitive. Thank you Whitney! Will definitely be back.

Beautiful furniture and very patient staff

Whitney was great help! Very knowledgeable and straightforward giving us many different options. Whitney helped in every aspect and made sure we were taken care of!

Whitney was very helpful and cool to talk to! We did not feel pressured to buy or do anything that we did not want to do. We got all of the furniture we wanted and had fantastic customer service! Whitney was very knowledgeable gave us helpful tips!

Peyton Brewer was outstanding! Terrific customer service, very knowledgeable, friendly and worked with us to find the right fit of chairs for our small room . We will definitely come back to Ashley’s and Peyton for future furniture purchases.

Whitney’s warm greeting and interest in my family’s need was genuine. She made all of my uncertainties and worries disappear. She listened to all of my many needs and concerns when considering dining room and two living room areas to fill our new home. Whitney was key in my decision making…Her patience and knowledge in products was impeccable. Pricing was great and an easy transaction. Over the past few months I’ve visited many furniture stores but Whitney stood head and shoulders over any salesperson. I wasn’t just any person browsing she took the time getting acquainted with my family and made sure we were happy with the pieces we selected. Thank you Whitney!!! Absolutely Amazing 💕

Fluffy sofas

Jordan was so helpful and great experience

Whitney was so helpful!!! Knowledgeable and friendly but also allowed us space and time to browse. Thanks so much!

Whitney is and always been awesome! She goes above and beyond to help customers. She’ll forever be my favorite!

Walked in, saw what we liked, checked out! Whitney made it the easiest process ever!

Whitney is the best!!! Always a great experience when working with her! Leave with a smile every time.😊

Great experience at Ashley Furniture today! Go see Whitney!

We went to look and get some ideas on projects for 2025. We had a chance to browse store with out being harassed every 10 seconds. When we did have questions Ravana & Jody were on point and guided us through everything.

Whitney is the best and most sincere sales rep to deal with. Definitely recommend Ashley Furniture for your furniture needs! Thanks Whit!

Whitney made this happen. Friendly and helpful, but gave us plenty of room to look around and find what we were looking for. She “closed the deal” effortlessly and made us feel taken care of the whole way. Will definitely come back to Ashley - but only if Whitney is working that day!

Whitney is the BEST. So helpful and very knowledgeable with all of the furniture, which was great for me because I have animals and wanted to avoid anything that would trap cat/dog hair. Highly recommend her for everything!

Whitney was awesome in helping us pick out furnishings for our home. The selection of high quality furniture was great and prices were reasonable. We highly recomend this store! Ask for Whitney!!

Very rude and no help from staff

My family and I had been discussing getting a new couch for my house for quite a long time and finally decided to go for it recently and I’m so happy I did. Whitney was SUCH a great help in all departments. She was patient and understanding when I told her what I was looking for and gave me a few options she thought would work for me. We settled on one and I got to work designing what pieces I wanted. When we were completely sure on the decision the process of payment and checking out was made super simple and well explained. I was told it could take up to 4 weeks to get my couch and had it in less than 2 weeks! Whitney checked in with me to keep me updated on shipping. I truly am so thankful for all her help in what could’ve been a headache of a job. If I could give her and this location more than 5 stars I would!

Whitney ready takes care of business. She makes it a pleasure shopping. Service after a sell is everything.

Customer service at its best! Whitney made our furniture purchasing better than expected. Friendly and prompt!!

Whitney at Ashley is amazing! She went above and beyond to take care of our order, including making sure our delivery date and time worked with our schedule. Highly recommended working with her!

My wife and me bought a dining room table and chairs. When they were delivered all the casters were broke. I contacted our sales person and was told a ticket would be put in for repair. I had one email and replied back and never heard back. I have furnished my house through Ashley for the last 10 years. But at this rate I will be looking for a new place. I am paying for furniture that is broke and does not function.

We stopped by the store to just look at some new furniture not knowing exactly what we wanted we were greeted warmly by Whitney and after we told her our thoughts she actually spent 90 minutes with us giving us all of our options she was fantastic knowledgeable courteous and very professional when we finally were ready we thought to make a decision she says be sure number one you are comfortable with the product number two it will fit your needs and number three it will be within your budget her whole attitude was phenomenal as I usually do not write reviews but she definitely deserves to be recognized for her outstanding efforts we are so glad we stopped now we made a great purchase had a great price and are extremely happy thank you very much Whitney and I hope your company appreciates how great you are and maybe they should consider having you be a trainer for all of their stores I would bet sales would go up thank you again

Peyton and Whitney were THE BEST with customer service! They made us feel comfortable, they made us laugh and they made this process way easier than expected. What a fun way to buy furniture! Thank y’all for this awesome experience, meeting our needs and exceeding our expectations.

Excellent shopping experience. Friendly and professional staff. Great selection of furnishings. Clean store.

I had a wonderful experience at Ashley Furniture! Tina made the experience seamless and was incredibly helpful!

Jordan was great!

Love shopping at Ashley with Kalyn best experience that’s my girl to go to she knows and takes very good care of you. Go see Kalyn @ Ashley in Aubun Tiger Town

Whitney was fantastic! Very knowledgeable of inventory and helped us pick out what we wanted.

Whitney and Tina are amazing!

Whitney, has been very helpful on trying to help us pick quality furniture. Very nice and easy to talk too.

Kalyn was absolutely amazing!!!! Everyone was kind and helpful. Great experience.

Whitney is the best sales lady ever. Awesome experience.

I know I like COLOR but everything in this store is white, beige, brown, black or all of the above. Boring lack of color. I even asked if the chair could come in other colors..... nope.

Whitney is the best! Second trip in here and she got our business both times. Love her

Great service from Kelsie! She worked really hard to get the best price she could for us and was very patient.

Wonderful staff. Thanks Kalyn, Jordan, Whitney.

I recently bought a sofa here; this review is for the store experience only. Kalyn was helpful without being pushy, and fairly knowledgeable about the store's pricing policies. Very easy to work with!

Thank you, Whitney! I stopped in to see what this store had and to get some ideas. I was greeted with excitement, knowledge and most of all someone who knew just exactly what I was looking for! We walked from one corner to the other and back and Whitney listened and catered pieces to match my ideas. The service she offered didn’t stop in-store! She followed up after delivery to ensure I was completely satisfied. 100% recommend!

Tina was amazing and very helpful!

Whitney has helped us multiple times! We love her!

We purchased 2 recliners from Ashley in Opelika. These chairs position you like a zero gravity chair and are sooo wonderful. Go by and ask for Whitney, I'm not a fan of sales people and hate spending money. Whitney found just what I wanted and needed in a way I was comfortable with. I have her cell number if I need anything. THAT is service! Thank you Whitney! UPDATE A year later we needed a new cord for our recliner and Whitney just handed it to us when I walked in the store and told her what we needed. WHITNEY is top shelf sales and customer service

Whitney was a great sale rep. Got us a great deal. Please ask for her she will get you the best deal out there.

Whitney was phenomenal! She helped me find the perfect recliners before my knee surgery

My husband and I walked in to just check on sectionals and walked out with a great deal on a beautiful sectional and a new mattress! Loved working with Whitney! She treated us like family and made us feel so comfortable!

Very great store! Staff is incredibly helpful, highly recommend working with Whitney Miles!!

Was in the store this past weekend and Zach was super helpful in giving me ideas! Great store and selection!

Whitney did an awesome job helping us find the perfect furniture for our son's college apartment. We really appreciate her.

Very welcoming and helpful staff.

The staff at this store goes above and beyond to get you exactly what you need at a fair price. They let you look at leisure, without constantly following you around. I’ve never felt upselled or pressured about any of my purchases. I tell them what I’m looking for, they offer a few suggestions, and then let me shop in peace. I will absolutely return when it’s time for more furniture.

Always a great experience at this store. Very friendly staff and manager.

FANTASTIC STORE AND EVEN BETTER SALES STAFF

Excellent selection, knowledgeable staff, the best extra mile delivery service available.

Such a great group of people! Zac was very helpful when it came to explaining pricing and information regarding different furniture pieces. Would definitely recommend this location for all your furniture needs!

Best shopping expierence in town. Hands down the best crew to work with. And Kelsie was a pleasure to work with! 10/10

Beyond amazing customer service and furniture !

Horrible horrible experiences with Ashley furniture. So bad I don’t even have the energy to explain right now

Such a wonderful experience today! Amazing customer service.

I honestly can’t thank Whitney enough for what she has done. She was very helpful and honest with my family and I. She definitely is a great add to Ashleys!!

Whitney @ Opelika Store is hands down the greatest salesperson I’ve ever dealt with. If y’all do not have a Whitney you need to get you one!!!

Whitney is THE BEST, I love her so much; she helped with everything. I cant wait to shop with her again!!

I love this store Whitney had very good customer service and will get you right with the best prices and furniture

Great customer service love our new furniture

Valentina kept working with me as I changed my mind 3 times!! Thank you for helping us find our forever couch!

Whitney was amazing!!! Thank you for your help!!!!!

Great experience

We had the BEST experience furnishing our first home with Valentina! She listened to us, dreamed with us, moved furniture around for us to see what it looked like together. Anything we asked for, she did for us. We could not have been served better than we were by Ms. Valentina. -Daniel and Emily

Got my gazelle skin couch with sneezy nestle hoss. Jk!!! The best sales team I’ve ever encountered IN MY LIFE!!! As soon as I walked in I was greeted unlike gorees. Don’t go anywhere else to get furniture because they are very nice people and that’s what matters to me!

Great selection of furniture and the staff was extremely professional and helpful . The overall experience was fun and the staff made selecting new furniture exciting

Outstanding customer service and follow up, would definitely recommend to anyone looking for furniture or bedding!

Working with Jordan was great! Love the store …love the whole experience purchasing my furniture!

I purchased numerous items at the Opelika store. Jordan was instrumental in finding everything we wanted and helped with color and fabric selections. He also negotiated a great price. I would recommend this store to anyone looking for high quality and good price.

Jordan at the Ashley Store in Auburn Al was just Awesome! Store is very clean and everyone was very friendly!

If you are in the market for some furniture or mattresses ask for Whitney for a wonderful experience and wonderful help

Kalyn was great. She was very helpful with information and helping us get everything we needed

I absolutely adore the crew over at Ashley Furniture in Auburn, AL. Whitney always takes care of my needs and helps me find the best deals!

My wife and I walked in to get a new couch over the Fourth of July weekend. We walked in and was immediately greeted by an exceptional staff, they asked us what we were looking for and happy to help. After forty minutes of looking around we finally found our couch. We got a white glove deliver and a great crew. Couch had a small dirt stain just from transportation, so they are having someone out to professionally clean it, you can barley see the stain but that’s how much they care. Nothing but good things to say about this store.

Probably the best local furniture store we have.

My family experienced the best customer service from this particular store extending from the manager to sale representatives. Peyton was phenomenal. His diligence and knowledgeability was unmatched.

In town to help get our son find furniture for an unfurnished apartment after moving out of student housing. We had a tight timeline on a holiday weekend which can make for difficult shopping. We were so lucky that Whitney found us wondering through the store. She was amazing in every way. She took such great care of us and felt like a friend helping us not a sales person. If you are in the Opelika Ashley, ask for Whitney. You wont be sorry.

Whitney was excellent for both of our large purchases. She was very personable and answered questions plus offered recommendations. She was not pushy but relaxed and felt like we had known her forever. When we picked up one of the orders she was great to offer suggestions on how to pack it in the moving pod. Whitney is an asset to your company.

Went in to just look for a mattress and ended up buying a living room set and a mattress.... Whitney Miles is one of the coolest and chilled sales reps I've encountered. She was truly honest and fun to buy from... She needs a raise!!

Whitney provided great customer service and has become a great friend in the process.

It was ok. Call before you drive to see if what you want is in store.

Let me just start off by saying that Whitney is THE absolute best!! We just completed a new build, and she has gone above and beyond with helping us make this a seamless process. From just initially walking in blindly to get ideas, to making helpful suggestions, down to coordinating the deliveries with our build schedule, Whitney helped these 2 frantic people going through a build with absolutely beautiful furniture, (all while keeping us calm along the way). She truly is an asset, and I highly recommend going to see her! Thank you Whitney!

Quick, thorough customer service. Chelsie was super helpful and we found exactly what we needed. Thank you Chelsie!

BAD BAD EXPERIENCES, spent about 3 hours first day filling out all paper work, it was a Saturday, so I told them I would be back monday with the money,so I went back monday and it was like I had never done any paper work,and spent another 2 or so hours there so THEY COULD DO PAPER WORK,then ALL THE LIES STARTED,DO NOT BUY FROM ASHLEY FURNITURE

Couldn't find what I wanted, but they had a good selection of furniture offerings.

Absolutely wonderful experience from beginning to end with John Davis in the Opelika Ashley's location!

John from Opelika was wonderful! So easy to work with and so helpful! You will definitely want to ask for him!

Great Customer Service!!! Chelsie sat with me and went online to find exactly what I was looking for.

We recently purchased a new mattress/box springs. Whitney our associate has taken care of us on several purchases and she never dissapoints. Absolute pleasure to work with!

Thank you Chelsea and Valentina for everything! Valentina helped us over a long 8 month period of getting furniture for our new home and was awesome the entire time! Chelsea did an amazing job with helping us get a great deal!

John helped me with my purchase of a reclining sofa and recliner. He was very courteous and patient with me while I made my decision. He also explained all the warranty charges and delivery charges. I would recommend him to my friends.

Service was awesome could not have ask for a better group of people

I had the best shopping experience because of Whitney! She was helpful, knowledgeable, has a great personality, and gave me some really good prices. If you’re shopping around for new furniture, please ask for her!!

Whitney was so very helpful in helping us find what we needed. Her expertise in furniture was outstanding and her personality was like no other. She made us feel like family. We will definitely be back for future purchases.

Chelsie was amazing when it came to customer service. She was very patient with my indecisiveness. She made sure I was getting the best deal possible. Make sure to ask for Chelsie

Great quality furniture. Tina is the best! Ask for her when you go.

I love my chair! The qality is supurb, and the staff was very helpful.

A positive experience starting with Peyton in sales through to the delivery and set up team.

Whitney is the absolute best and gets the job done. Not too pushy-which I love. Super communication.

My husband and I truly enjoyed our experience with Whitney Miles at Ashley. From the time we entered the store we were greeted by Whitney’s warm smile. I love that she continued to check on us as we walked around. She’s very knowledgeable about the store and helped us out with putting items together. Our overall experience was great! Everyone was so welcoming!

Whitney is the bomb! Super easygoing and doesn't pressure you at all. She let us browse on our own and then worked on prices for us when we were ready. Very laid back, stress-free experience. We will go back for more furnishings and see Whitney, no doubt. Highly recommend!

Not a bad place for furniture but just didn't have what we were looking for.

I went in Saturday to look at furniture was exactly sure what I was looking for, decided to go back Sunday after calling and talking to Whitney. Whitney was so helpful and just a pleasant person to do business with. If your at the Opelika Furniture store ask for Whitney she’s the best!

Peyton is the BEST!! He helped me tremendously by finding pieces of furniture that would suit my first apartment. Also, we got great deals from him and I would recommend him to anyone!!!! -Heather

Chelsie Dozier…She was was heaven sent…my experience was amazing and loved spending my money with Ashley’s because of the sales associate named Chelsie.

My experience here was great! My consultant was very knowledgable about the products I was looking to buy, and answered any questions I had.

I was so relieved to find a place that had a set I loved after searching high and low. My sales rep, Chelsie Dozier, was so sweet and was able to find the perfect couch set for me!

Meagan Cook was extremely helpful and she was not at all pushy. I got the idea she does great things for the community, too.

Wonderful Experience with Chelsie!!! Just moved into my new home needed help with myself and kids room she was beyond helpful and went to extent of basically decorating the kids room.Thank you so much Chelsie you took a lot off my plate. I wish nothing but the Best for you Young Lady keep up the great work!!!

Omg, I had the kindest, most pleasant salesperson help me at this store! Kalyn was knowledgeable about the store's offerings, pricing and financing and her personality was so uplifting that she made the shopping experience very enjoyable!

Meagan was absolutely wonderful! I always have a pleasant experience when visiting Ashley’s. Definitely a new life long customer.

Chelsie is the most amazing sales rep. She helped me pick the perfect wall art for my living room!

I recently went to the store for some new furniture for my apartment and was greeted by kalyn. She helped me find exactly what I needed and even cracked a few jokes to ease my anxiousness. 20/10 experience and I would defiantly come back!

I had the most wonderful experience shopping at Ashley's this afternoon. I was assisted in my shopping by one of the workers known as Kalyn, she helped me choose exactly what I wanted and she made the process quick and efficient. Gr8 experience, 10/10, would shop there again 🤓.

Hey everybody. I want people in the area of Ashley furniture opelika, auburn alabama to go check out the ladies who work at ashley furniture they are awesome. Especially Chelsie. She help me from start to finish with my sofa and dresser. Go check her out. She will bend over backwards to make your ashley furniture experience awesome. Ms. Chelsie is a super sales lady. Thank you Ms. Chelsie, Mary Garner

So happy that i came here after shopping all over the city and online looking for furniture huge ShoutOut to my sales rep Chelsie shes very professional very helpful i went in and described to her how i wanted to furnish all 12 rooms in my new home and she was able to help me pick out and order all furniture pieces that helped me make my home the way i dreamed definitely recommend you go to Ashleys furniture and Ask for chelsie shes very patient and its obvious she loves her job

Moving into my home was stressful until I walked into Ashley’s and met Valentina Norris , made it effortless, very very impressed with her customer service! Highly recommend!

Chelsie Dozier was very professional and knowledgeable about their merchandise, she made my purchasing experience very easy! I will definitely be shopping with her again!

The furniture is great. I love the friendly staff and smiling faces. I was greeted by Valentina Norris. She was very helpful and kind

I went to Ashley with a very specific vision of the couch I wanted and Whitney delivered! I purchased a beautiful couch, ottoman, and coffee table and couldn’t be happier. Whitney was wonderful with explaining their protection plan and made the whole experience stress free! Thank you, Whitney!

I recently visited Ashley's in Opelika in search of a baby's bed. A wonderful woman by the name of Chelsie Dozier not only helped me find the exact bed i was looking for she was nice enough to use her expertise on filling me in on the ends and outs of the bed being that I'm going to be a first time father.

I had such an amazing experience while looking for furniture for my new home!!! With me being eight months pregnant and moving I was a bit nervous but this wonderful young lady Chelsie made the process of finding new furniture such a breeze!! Highly recommend!!!

I normally shop alone but Chelsie made the experience better with her help💛

I visited the Opelika showroom and met with Valentina Norris. Although, I didn’t purchase from this location she was very thorough and patient with me. We were able to furnish my entire condo in Vestavia Hills. If you’re in the Opelika/Auburn area and looking for a competent salesperson with a great eye and attention to detail ask for Valentina (Tina) at the door, and tell her Drew sent you!

Whitney was an absolute gem! She helped my husband and I put together a living room set below our budget!!! She will get you what you need, when you need it, and for the best price! And she made the experience so enjoyable! We already loved Ashley Furniture, but she has us sold on only using Ashley for our furniture needs now!

Came in looking for furniture, left with new furniture and new Family! Whitney is absolutely amazing!!! You have to go see her! The whole process was actually enjoyable. 10 out of 10 great customer service and definitely will be back!!!

I have had a great shopping experience. Tina has been very responsive and helpful. The furniture is good quality and is priced competitively. We found exactly what we were looking for.

I had such a great experience with the Opelika store! I have been an Ashley customer since I was married nearly 19 years ago. My whole house is furnished by Ashley. I usually purchase from the Columbus store, but this week, I tried to buy a mattress and bed using a store credit. Because I was using a store credit, the salesman (and after questioning it, she went and got the manager) wanted me to buy a bed for $599 that was $329 on line. If I didn't use my credit, I could have it for $329. They also were forcing me to pay a $100 delivery free, when I live right around the corner from the Distribution center and opted out of the delivery. Knowing this was not right, I contacted the Opelika store for assistance, without ever telling them what just happened at the Columbus Store. I first spoke to Kalyn. She was amazing! She was well spoken, and kind. I also spoke with her Manager about applying my credit to the sale. He was also helpful and said that it was possible, but I would have to wait 2 day for it the credit to be valid. Today, two days later, Chelsie finished the transaction, the manager happily applied my credit and my daughter is excited to have a new bed! They did not change the price when I wanted to use the credit. They did not force a delivery fee. In fact, they offered me free delivery to my door (no set-up). I will continue to use this Opelika store for my future needs, even though Columbus is much closer to my home. Thank you Kalyn and Chelsie for all your help!

Whitney Miles is an exceptional salesperson. She's knowledgeable, personable and so helpful. Thank you for allowing us to work with her.

We looked all over auburn for a dresser for my new apartment & found Ashley furniture on google - thank goodness! Chelsie was amazing & so so helpful! We found the perfect piece at an awesome price. Thanks Chelsie! (:

I shopped at Ashely HomeStore in Opelika where my sales associate, Whitney, was beyond helpful and very professional. She was able to completely understand what I was looking for and helped me pick out all furniture for my living room. She made this experience enjoyable and not stressful at all. I will definitely be going back in the future. This team is amazing!

Whitney was the best sales person ever… she did all the work and made the transaction vey easy for the wife and I… we found the furniture at another store and they were not as helpful. One call to Whitney and the rest was easy! I will call her first for all future furniture needs!

Whitney was awesome to work with! Very informative and knowledgeable about our purchase.

The customer service rep was very knowledgeable and helpful. The delivery process was good.

Whitney is wonderful!! She went above and beyond to make sure we were satisfied and kept us up to date on when our furniture would arrive! She is so helpful, and we would definitely come shop with her at Ashley Furniture again!!

My experience at the Ashley home store was amazing! Peyton Brewer my sales rep went over the top with every aspect of my purchase. He was awesome to work with followed up and made sure I got everything just right! I personally will ask for Peyton every time I went to the Ashley HomeStore.

See Peyton for all your furniture needs.

Peyton Brewer was such a kind young man with a great attitude. Helped me find the best furniture for my new space!

I had an awesome experience with my salesman, Peyton Brewer. He was very knowledgeable of all the products & explained out payment. Our furniture was delivered in a timely matter & in excellent condition!

I have worked with Whitney multiple times with furniture purchases and she always comes through with what I am looking for! She is a pleasure to work with. Very professional and willing to do what it takes to make her customers happy! Thanks, Whitney!

My daughter took me to Ashely HomeStore in Opelika where my sales associate, Whitney, was beyond helpful and very professional. My new living room sectional, chair, and table all collaborated well in what my daughter calls my "Queen Quarters." I absolutely love it all. I will definitely be going back. -Peggy McGee

Jordan was so helpful and nice. He showed me all my best options and helped find me some fantastic new furniture! He is the best!

Ordered Furniture for our new house and it wasn’t cheap we have had it about 4 months now and I am not happy with how it holds up! Couch cushions are worn and pilling the finish on our bed rubs right off, Definitely no going to be buying anything from them again just not worth the money in my opinion…

Go see my girl Whitney in the Opelika store. I promise she will go above and beyond for you.

Furniture good quality and service is exceptional

Gerat experience. Was there later in the day and the staff let us look and try things as much as we wanted. The store we were in is the only local store that has the Purple mattress. It was such a good experience that we bought the Purple. Delivery and set up was EXCELLENT as well.

Got new couch & logt chair.

I had a great experience purchasing my furniture here, Whitney was a great help throughout the entire process!

The showroom was beautifully set and the sales associate was knowledgable and friendly

John was great!! He made my purchase experience amazing. I was made aware of the product in clear details. Any question I had, he gave me his honest opinions and advice. He was awesome!

Do yourself a favor, stay away from their Chinese made overpriced furniture and their awful warranty service. If you expect any help from Customer Service think again, you're sadly mistaken.

I have had a few mishap with the things I purchased from the store however the CUSTOMER SERVICE has been top tier . I will continue to share my business with Ashley furniture in the future . 5 stars

Whitney was the BEST sales associate! Furniture orders can be a nightmare these days but regardless of the complications, my purchase was always a priority and I received exactly what I ordered with a delivery team that was knowledgeable and competent.

I’m giving 2 stars because we have ordered several times from Ashley and have been very pleased with the furniture and our delivery experience. However, we ordered a bedroom suit in August 2021. It is the end of January and still do not have our bed. We currently have mattresses on the floor since we sold our old furniture. They brought the footboard (which we are having to store in a closet). I understand Covid is cause for so many delays. But at this point, we should get some sort of reimbursement. We have already paid for the furniture and still don’t have it. When we asked about a possible break, we were told that since they are offering multiple deliveries, this is our compensation. Wow, thanks.

I will never purchase another item from Ashley Furniture again. I ordered a bed frame and two nightstands July 9th, 2021. The bed took over a month to deliver and it turns out, my sales person was not competent enough to order the correct rails. So, I revisited the store because this matter could not be sorted over the support line. They reshipped the rails and that took another month. Today, December 19th, I visited the store to finally cancel my order on the two nightstands. At no time were they able to tell me any updates on status or where the nightstands were. The store is inept. They cannot even process a refund in store, it has to go through their terrible customer support. Absolutely awful experience, I would not recommend this store or company to anyone. Do not be fooled, BUY WITH EXTREME CAUTION!

Furniture was good, and staff was helpful. Better than other furniture stores.

Ashley’s customer service is horrible. I ordered bedroom furniture and CONFIRMED a delivery date for a door step delivery. Door step means you put your own furniture together, which was NO PROBLEM because I chose this. On the delivery date after I moved my old furniture out, I received a delivery date that was 4 days out. So this inconvenienced me with my living arrangements for the next 4 days. Talked to a rep and got no help. All she could do was offer a later date, not even a complimentary full delivery with set up. When\if ordering from Ashley’s don’t move old furniture until they call and say they’re on the way…sucks but the truth or just go buy furniture elsewhere.

Excellent service, beautiful furniture and follow up! See Nate and you are in great hands!

This store still never did anything regarding my bed! The furniture isn’t put together well! Purchased this bed & the protection plan from Ashley’s furniture a couple of months ago. Bed broke, and they will not honor the protection plan. Ashley’s furniture has ripped me off!! I will never shop there again and I recommend no one else shop with Ashley’s Furniture! They will sell you furniture that’s obviously no good then won’t do anything about it when it fails. Ashley’s Furniture Sucks!!!! Don’t go to Ashley’s furniture.. —————clean version

Matthew did a wonderful job of finding me just what I needed. Fast and friendly, great quality and prices and fast delivery. I would definitely recommend ❣

Great customer service the discount we got on our bedroom suit saved us over a $1000 dollars definitely will be heading back for that 30% discount on anything in store!

Excellent service and great hospitality would recommend to anyone looking for furniture

This is a great place and our sales associate Wyatt was the best both times. We will definitely be back and highly recommend him and this store.

The employees and delivery guys were awesome. The delivery was right on time as scheduled.

We were greeted by this very nice and beautiful lady Valentina which she goes by Tina at Ashley Furniture Store in Auburn Al. We found exactly what we were looking for but like everything thing else it was going to take weeks before we would receive it. Tina went out of her way to see if they had it in their warehouse. They did but they only had one and that particular one had already been purchased. She didn't stop there like most other customer service employees would have, she wanted to find out why it hadn't been picked up yet. She found out that the customer who ordered it no longer wanted it so we were in luck. None of this would have happened had it not been for Tina and we wanted to recognize her caring attitude with a great big heart that represents Ashley Furniture Store very well. Thank you Tina.

love this store, beautiful furniture, great prices

Customer service both in the store and with the delivery process has been great! Communication at all phases has been good, too!

Staff was very friendly and helpful! Merchandise was delivered soon than expected which was a plus for me. Atmosphere was pleasant and welcoming.

Kelsie was a great help for me. She’s fantastic!

Great place go see Mrs Bandy she is great and will be more than glad to help you. Beautiful store beautiful furniture and great service!

Great store. Very knowledgeable, and went above and beyond to help me design my dream home!

I wish I could give a zero. On April 22 I received a text saying they could do a partial delivery on my order. The ticket showed they would deliver 4 out of the 5 pieces of my sectional which I was perfectly okay with. I sold my old couch the day before my delivery date so I wouldn’t be crunched for space. I was super excited because I was planning for a large family party on May 1. The next morning, after I sold my old couch, the delivery guys show up and say “ you know we only got one piece right?” Unmmmm, NO. So long story short, here I am about 7 weeks later with only ONE section out of FIVE of my pieces. Still don’t have a delivery date. I hate this place and if I hadn’t already waited so long, I’d just cancel my order all together.

Just furnished my daughter's new apartment ...Get the Darcy Furniture! Just right

Very good furniture at competitive prices.

Very helpful

Went in to see about getting a new couch. Gavin helped us from the get go. I ended up being able to get a new dining room table, with a bunch of storage, and with the chairs. And a love seat and sofa set. He got us the best price he could and I was very happy with what we ordered. Now to wait for delivery.

Update- It has been 5 months. Still have not received but one piece of furniture and had to wait 4 months for it.. No idea when the other will be delivered. Ordered and paid in full for new living room furniture over 17 weeks ago. They still have no idea when it will come in. Not even an estimate. They should not be taking money from people and then saying, well you know, covid.... Covid has been around since March. We expected 2 or 3 weeks. But this is beyond ridiculous. We have basically given Ashley furniture a $2600 interest free loan. I assume that eventually they will admit that the furniture is not ever going to be made and give us our money back.

The furniture is rather pricey and all of it looks the same I was looking for something a little more unique

Had a great experience shopping here, really appreciated Cindy’s help and communication.

I’ll start by saying Whitney is the best!!! I recently purchased a new home and had several rooms to furnish. There were many options to choose from and Whitney helped make the selection process easier. A portion of the furniture was delivered last week and so far so good. The furniture that has arrived is of great quality and nicely complements my home. I can’t wait until the rest of the furniture is delivered to complete the look and feel and make this new place really feel like home, our home!!!

Had a great experience at Ashley HomeStore! Kelsie helped me plan every detail for my new house! Customer service and delivery team was phenomenal. Thank you! I’m sending my mom to you next month!!!

The store is awesome. We purchased a living room set from Whitney and could not have asked for a better sales rep. Great personality and knowledge of the furniture we looked at. When you go in ask for Whitney and she will treat you like family.

We got our daughter a daybed about 7 years ago and she has moved it all around her room several times and it has held up perfectly. Just had delivered my son's storage bed and he loves it.

awesome staff

If I could give a zero, I would. When we bought our furniture, they told us it would be delivered in 3 weeks.. 11 weeks later we finally get a message that it will be delivered between 1:30 -4:30. At 8am we get a call that it’s actually going to be delivered at 10am. Some people just can’t leave work at any given time. When it does finally arrive, it has scratches all over it and is dented and the delivery men tell us that it’s the floor model.. we paid full price and waited three months, for them to bring a FLOOR model.

Great customer service.

My husband and I purchased a three-piece faux leather sectional in March of 2019. By June of 2020, the fabric had torn, ripped, shredded, disintegrated, etc. in several spots. Alas, we thought our purchase of the protection plan (from a separate company, but in conjunction with Ashley) would save us. We had been told it would cover "anything" that happened to the sectional. But wait. When we submitted a claim, we were told it wasn't covered by the protection plan. I went to the store (receipt in hand, and pics on my phone) to ask about it. I was told (by THE SAME PERSON who sold it to us) that the protection plan would only cover "accidental" damage. That was NOT how it was presented to us (again, it was the same guy). I showed the pictures of the various spots that were damaged and the comment was: "Well, it is the faux leather material." No apology for a sectional that would be toddler age if it was alive, looking like we somehow took an electric hedge trimmer to it. No attempt to stand behind the "quality" of their products. More of a "You should have known." Mind you, we are a family of six. But, my youngest is 12. And we don't have pets. There are no 100 pound dogs dive bombing the couch. There is not a cat sharpening their claws on it. We don't sit down with open Swiss Army knives in our pockets. But somehow we have a sectional that looks like Edward Scissorhands came over. Do yourself a favor and shop elsewhere. They cared not a bit that I'm apologizing to guests for our couch looking like it's ten years old, not one. I will never set foot in an Ashley Furniture again. I wouldn't buy a lamp from them.

I ordered a sectional back in August. Because of COVID, I expected shipping to be delayed. While waiting for my couch to ship, I found a different one that was less expensive that would arrive much sooner. I tried to cancel my Ashley order starting in September and just now got it cancelled today (10/26). The purchasing experience was great, and I know they have wonderful pieces. However the experience of trying to cancel an order was awful and made me very weary of buying from them in the future.

They were supposed to deliver the bed and mattress at the same time and set it up... they came today with only the mattress and said the rest won’t be in till a week later.. so I guess we will just lay on the floor for a week!!

Terrible Service! - Shop Somewhere else. On July 16th, we placed an order for a sectional and a desk and we were told it would be delivered to us AT THE LATEST on August 28th. (Still a long time) Three days before that date, we got a text message saying they could not deliver anything until SEPTEMBER 19TH with no explanation why. That week rolls around and we get another text saying they can only deliver 2/3rds of the sectional and not the desk. Since we had no idea when we'd actually get any furniture we had them deliver 67% of the sectional. The next week, we get another text saying the rest of our order is in and they would deliver it that Friday and we would receive a call the day before to schedule a delivery window. Friday comes and goes and no call was received nor any furniture delivered. Got in touch with the store and they said the text message was an ACCIDENT and they weren't sure why we were contacted because they still had nothing else in. They said they'd let me know when they had another estimated delivery date. Well it is now nearly October and we still have not received our order in full and have not even a clue of what day it will be. We have been waiting on this order for THREE MONTHS. Ashley Furniture has NOT offered a single discount or refund, only a free cleaning fee. What a joke! I know we are in a pandemic, but this is sorry customer service even considering that.

The staff were professionals . They took time with me. They explained everything to a tee. I will recommend this store to everyone.

I’ve had the worst experience with this store. First, my bedroom suite was supposed to be here on August 20th then the date got pushed back to the 30th, then to September 3rd, and then September 17th. When the stuff arrived today, the dresser was cracked and I was told that I needed slats for my bed when in reality I needed a box spring. I’m beyond frustrated at this point. I will be so happy when this is over with.

I love my sectional couch from Ashley HomeStore Opelika, it took a while to get delivered but it was worth the wait. Thank you.

Drove from Harris County ,GA just to visit this location to compare the service and prices. WELL worth the trip! Repeat customer!!

Ordered a tv stand and sectional with ottoman roughly a week apart in the beginning of July, paid in full at the store for them. Originally supposed to be delivered on 7/20th, has now had 4 push backs on delivery to be at least a two month delay. I understand that there are delays to be expected due to Covid-19 but I feel like I handed them around $2,300 to receive phone calls and texts from people who can’t give me proper answers and don’t care about their customers.

The young gentleman that greeted us at the door was not friendly or very helpful. I don't like Ashley policy if you don't like something you buy from them you don't get a refund!! I won't ship at Ashley Furniture Store!

Real nice friendly place

My husband and I just moved to Auburn from South Florida and were in need of furniture. I’ve never had better customer service then until our visit to Ashley. I was blown away from the first time we walked in til delivery. We did have a few minor issues with the furniture that was delivered, but when I went back this month to explain my issue, it was amazing how smooth & easy they handled it. I have to give a huge compliment to Kenyetta Parker at the front desk. She was so professional, kind and just a pleasure to talk to. She made me feel like I was important and she really cared to make me happy with our experience and purchase. Our original sales person was not working and Christie Labarre took care of us just like we were her client. Just the whole experience was great. I’ve seen negative reviews on here but when you have an experience like I did you have to say something. I will be back to Ashley because of how we were treated.

A little pricey.

Beautiful furniture and friendly staff

Very friendly staff, always willing to answer any and all questions I had about my purchase. Absolutely love my new furniture, so nice and comfy!!

Great experience 👍

Please, if you value your money, go somewhere else. The only reason why this furniture store has good ratings in this town it’s because is the only one around. We purchase a motorized sectional 3 months ago. One piece of the sectional came broken. It was a recliner chair that was leaning completely to the right side, so much that when you sit down your body would slide completely to the right. You couldn’t seat right in the middle. We of course didn’t accept it and ask for a replacement. Before they took it, the installer tried to convince me that it wasn’t the chair but my floor that was uneven and I need it to keep it. I made them take it back. They came back about 3 weeks later with a new one. They said it takes a long time to receive new pieces from their warehouse. Well, that new one was incomplete. They took it back again. The next time they call very promptly (in about a day or two) and came back with another chair. I couldn’t understand how was this possible since the second one took so long but ok. I couldn’t believe my eyes, that third recliner chair was leaning again and it looks exactly like the one we rejected. At this point, I was so angry and frustrated. This people is expecting for us to accept a defective chair but pay them full price. At this point. I’m letting my husband handle the situation is being 3 months. But I just want to let you all know beware.. next time I rather pay a little more at a place where I’ll be sure to expect quality.

Such a great experience. Refreshing customer service from Whitney M. Walked us through the store, and showed us how the zero gravity worked with the mattress we were looking at. I will be back to purchase from Whitney very soon.

We went to Ashley Furniture looking for a sectional for my new home. We ended up getting serviced by Whitney and she did an amazing job finding us exactly what we needed! Not only did she go above and beyond to ensure that we had a quality furniture piece, she also made sure that we got the best price available! It looks so good in my home and we will definitely be back to work with her!

Went in just to look around. Spent three stacks on a couch. SMH!

Ordered a bed on December 21st and due to holiday was told it would be January 2nd before it was delivered. That's fine. Well it came today and guess what, it's the wrong color. Our mattresses are supposed to be delivered from sleep number on the 7th so now they will have to set them up on the wrong bed, which we were given as a "loaner." I will be back to review if the situation is rectified.

Great customer service from Cindy in the Auburn, AL store! Great prices and good quality!

Good shopping experience. Pleasant, friendly, knowledgeable staff that are great to work with.

Bought a bedroom suite for my Anniversary. Was purchased October 17, was supposed to be delivered on the 25. Setup everything but bed . Said they ordered queen instead of king head board. Was told that they would be back on the 26 with head board and assemble bed. Called at 5pm to say truck broke down. Now being told that there's a back order for that bed. Now scheduled delivery on November 12 Wonder what excuse they will give now. Anyway been 3 weeks if they deliver when they say this time it'll be almost a month. Still haven't slept in my new bed and a payment is due in 10 days.

Nice furniture at an OK price.

The seals rep was very helpful

The best place to get sofa, bedding, and dinning room sets, before you purchase any furniture go to Ashley.

My entire experience here was great. I went into the store with little idea of what I wanted and the salespeople were very helpful in helping me choose out items that I liked, I ended up purchasing a dining room table and a living room set (coffee table and end tables) to go with my already existing couches. Very high quality furniture and they were very quick to get it shipped and set up. I noticed some damage to the coffee table after a couple of days so I contacted their customer service and they were quick to get a technician out to fix it. Great option if you’re looking for high quality and service.

Highly recommend! The furniture quality is great and customer service is phenomenal. The guys who brought & assembled the furniture did a great job, too. They assembled the pieces in a timely manner but didn't rush it. They were also careful not to damage the furniture, which we really appreciated.

Knowledgeably personal, but non pressuring and simple eloquent quality furniture.

Excellent customer service, very knowledgable staff.

Nate Hodge is definitely the man to see in this store, very informative, doesn't hover, and doesn't ignore u. I felt very valued as a customer in the store.

Bought a table on 01/26/19. They told me it would be in March 5th. I got it today. They never updated me on anything. Also, I had to find the piece online then get it ordered. The first salesman I talked to blew me off and didn’t care about his job. I felt like I was in MCDS. The woman I ordered from was outstanding. The overall experience was horrible. Will not be back I will buy from a local store.

Great people and service

Cindy is awesome!! Always great customer service!

Great customer service. Recommend if you are looking for quality furniture at an affordable price.

Decent selection but check online prices first. They were lower than what's quoted at store.

Always great customer service and everything is of great quality

I high recommend going to Ashley's for any furniture! They were so help and kind! they were also very patient with us being indecisive and with our busy 2yr old little girl!

Love Ashley. Purchase most of my furniture from them. Great selection and great pricing. Salespersonel very nice and accommodating. Purchase at one store and pick up or delivery from another closer to you.

Selection is limited, but if you find something you really like, they do give a 25% discount for military.

I love to shop at Ashley's this is the only place I purchase furniture from. Carley is amazing; I called a day ahead to enquire about a product. She was very polite and knowledgeable of the different in brands. I highly recommend that if you're in the need for furniture Ashley's is the place to go!

12 months same as Cash.

This is a great place to view, sample, and purchase furniture. I would highly recommend you visit this location, as well as their customer service representative Kaila she is wonderful at serving your financial needs. Also Mrs. Cindy is the furniture Queen. See her for your furniture needs. 5/5 would shop again.

Valentina and Sarah are awesome!

Service was great! Very friendly and helpful.

I had a awesome shopping experience with Mrs.Cindy Bennett if you every need any home furnishing please stop by and see Mrs.Bennett.

Good customer service and great deals!!😃

I had a great experience at Ashley in Opelika, al. Cindy Bennett helped me with suggestions for my furniture needs. I will recommend her very highly to anyone.

I love this store. I walked in a customer and left feeling like family!

Great store and the employees were fantastic, management was curtious and made sure all my needs were met. Highly recommend

Cindy Bennett has helped me several times and has always been very attentive and knows what I like. She has good taste and easy to get in touch with. I will definitely be back.

My cousin recently purchased some furniture items at the Opelika, AL, "Tiger Town" Ashley Home Store including a piece of wall art. He took possession of the furniture but asked if I would pick up the wall art since it was to be a surprise for his wife. My cousin called John Davis at the store and told him that I would be by on Saturday, 8-21-21, to pick it up. Mr. Davis told my cousin that the wall art was "packaged up" and would be waiting for me. When I got to the store I asked for John Davis and was told he was busy. It took a few minutes for store employees to locate the item. When they presented it to me it was not "packaged up" in no way, shape, or form. I asked them to wrap it up in some way so I could safely transport it but was told they had no way to do that. What?! So here you've got a large furniture store that has no way of wrapping up a 24" x 36" piece of wall art? At that time I again asked to speak with John Davis and was again told he was busy. I took the un-wrapped item and left the store not a happy camper. The Ashley Home Store employees at this location apparently don't know what customer satisfaction means. And if they do, they certainly don't practice it!!!

I have never been treated more shabbily in my entire life! I was standing next to the salesman, about to ask a question, when a tall, leggy, long haired blonde walks in the door, and he gets up from where he's seated, ignores me standing there right beside him. I had been walking around the store trying out rocker recliners. When she walks in the door, he blows me off and goes to help her instead. I have bought a recliner from them, but it won't stay in the reclining position unless you apply continuous force. I wanted to ask about that and about the matching sofa,which I want, but won't be buying from Ashley now!!

Nice shopping

Came here to look at couches. Found one that I loved at a GREAT price. Highly recommend Cindy Bennett to show you around the floor. She was awesome!!

Excellent service each visit, even though we weren't ready to purchase most times. We were never rushed, or pressured to make a sale. The only reason I didn't give a "5" was because for both purchases, my items took about a month to arrive.

Our experience at Ashley Furniture was great from start to finish. Our salesperson Vicki was wonderful, she took time and didn't make us feel like she had other things to do that were more important, she keep us informed of any changes to our delivery schedule and went above and beyond trying to find a chair for us that was discontinued. The delivery scheduling department definitely keeps you informed with emails, text and phone calls. The delivery guys were awesome and friendly, you can tell they take pride in what they do and take the time to get it perfect for you.

Spent over 30 minutes in the store and no one helped us. Walked by numerous sales people playing on their cell phones. We even helped another couple measure some furniture because I had a measuring tape in my hand. When we finally walked out, I commented to my wife that we'll spend our 5k somewhere else and only then did someone try to get our attention. We kept walking.

I bought a new queen bed frame from Ashley's Furniture and had a great experience! Everyone was so accommodating and helpful and the prices were great!

Nice experience. Nice people. Nice furniture.

Beautiful set up in the store

Wide selection of home furnishings, friendly assistance

Excellent customer service, went into the store and let the associate (Sarah) know what I was looking and she assisted with everything, highly recommend that anyone looking for furniture visit Ashley

High quality outdoor pieces with super friendly staff!

Purchased a living room set, prices are high, got rooked into buying a cleaning service that did not do like they said it would, it won't happen again because I WON'T be back,

Nice furniture but expensive for what you get

Very good design, quality and customer service.

Friendly people and great sales

Thanks for the online price match! Kayona Carter went all out in helping me even though another sales person helped me afew days earlier and gave me the original quote. She was amazing!

Sales associate was not too friendly. She acted as if she was being bother.

We have bought two sets of couches at this store and drive to it. They matched prices we found for the same furniture from other vendors.

Very courteous and helpful sales staff. Purchased two recliners at a great price would for sure shop there again..

Great shopping experience! Vickie is so friendly and helpful. She goes the extra mile to listen to what you're looking for and suggests pieces that fit your style AND budget.

Nothing but bad!!! We purchased our couch on Black Friday. Walt was our sales guy and was very helpful and nice throughout it all but everyone else at ashleys was very rude and no help what so ever. We set up delivery for Jan 2nd, they called my boyfriend the night before to let him know the chaise to our sectional wouldn't be delivered with the rest of the couch the next day. We were okay with that until I called and asked to get a delivery date a few days later and they told me it had already been delivered, witch it hadn't been! And I told them that it had not, witch they then accused me of lying and become extremely rude with me, told me they would see if there warehouse had any record of it and give me a call right back... FOUR days later I get a call back saying it would be delivered on Jan 16th. My boyfriend then called to give them a different address to deliver it to (only about 1/2 a mile from the place they had delivered the other part of couch) they told us if we changed the address then we would have to wait till the 28th, we said okay, well then we got a call a day or two later and was told it would be delivered on the 16th between 3-6pm. So we set up for my nana to be at the house because both me and boyfriend are at work all day, well when 5:30 rolled around and she still hadn't seen them and we hadn't heard anything at all, we called them to ask when they'd be there & they put my boyfriend on hold for around 15 minutes then told them they'd give him a call back because they didn't know if our chaise was even on the truck, so now 6 rolls around we get a call back and they inform us that it's not on the truck and they were very rude about it to. So after all that we are not pleased with them at all!! We love the couch and again Walt was very helpful and nice through all of it but other than him everyone we talked to was rude and no help!!!!

Sales person very good. Did not buy.

I highly recommend Kelsie and her team to help you with purchasing furniture and accessories for your home! Not only did Ashley’s have a great selection in all price points, but her patience and willingness to go above and beyond to help make the best selections was phenomenal! We will be buying again from this location!

Very helpful staff and a good selection of furniture.

Great customer service and good sales. Nice varied selection and ability to order what’s not in stock. Definitely a great furniture store if you’re looking for quality at a reasonable price

Excellent customer service. Associate Kayonna was very patient and informative with all our questions. She went above and beyond to close the sale.

The staff was friendly, knowledgeable and very helpful, but in no way pushy. They listened to what I thought I wanted and quickly helped me find the perfect desk, chair and other items.

Wonderful service

Good is good! Nice place VERY place with nice tools. I like! Good quality of materials and tools yes! Good furniture oh my yes good very good quality materials, tools, and furniture exceptional. Exceptional experience I experienced with employee very easy to talk with get good quality furniture and tool and material. Go to Ashley's home store, get good exceptional quality service by exceptional easy employee, get very good nice quality tools, homes, Ashleys, material, and furniture visit today right now shoo go please buy.

Very satisfied with my purchase experience from showroom to delivery.

Great shopping experience with sales rep. Leann Messer. Very kind and patient. Thank you for helping me find the furniture and accessories that were in my budget ( she's a great decorator too). If you are thinking about decorating, please take the time to go to exit 58 in Opelika AL and look at their huge showroom. Great prices and superb quality. Labor Day sales rock. Thank you, Kenyetta Parker for handling the paperwork and explaining a the great guardian protection plan. Customer service is amazing. I will be a returning customer.

We got a great deal on our furniture and the people who delivered it were extremely nice! The furniture came in excellent condition and was exactly what we wanted! We are so excited about our new bedroom set!

China is my go to person! She always so polite and courteous. She always willing to help and solve any problems we have. Love the staff and the store!

China Powers is an awesome sales associate at the Opelika, AL store. She helped me find everything I needed was extremely courteous and went above and beyond to help us. We have already gone back twice to finish redoing our living room and as soon as we're ready we will be going back for the dining room. Love the quality of the furniture and the whole staff is friendly and accommodating. The delivery was delivered without a scratch and they set up everything perfectly.

Best service i have ever received. Manager went out of her way to help us find a plan that worked for our family. #best location ever

Kelsie Williams is so nice and all sales staff go out of there way to help you. Store has great selection. I would highly recommend this store. .

Kelsie Williams, store manager is amazing. She really helped me out with the 5 year no interest. Def go see her!!!!!

Excellent service and friendly staff! Thank you for a no pressure experience with awesome people! I will certainly come back!

Absolutely stellar customer service. The management here went above and beyond to verify everything I purchased was to be delivered in time for my son's bah mitzvah!

Highly recommend this store. The store manager, Kelsie Williams genuinely cares and goes the extra mile for her customers.

Excellent

The store manager is amazing! She makes sure the store is in the best condition and that your shopping experience is enjoyable. Highly recommend China Powers or Leann Messer as your salesperson. Both of these ladies will work hard during and after your purchase to make sure you are satisfied.

MS.VICKIE was very helpful and polite...

I don't have a review of the Opelika store however, Miss China Powers I have done business with in the Columbus, GA store and she now is located at the Opelika location. Miss China went out of her way to make me feel like family and special when I was purchasing pieces for my home. If not for her attitude and willingness to help, I may have not made my purchase. I will be making another large purchase really soon and I will only buy from China Powers. Opelika Ashley Furniture, You have a good one there. Keep her happy and I'm sure she will exceed all of your expectations for her and her new position.

Very great store with many furniture to choose from. I truly enjoyed being helped by Kayonna Carter. She was very helpful . Thank you!!

kayonna was amazing! being a new home owner with a husband that doesn't care one bit about how our house looks! she made the process so much fun! our new home looks amazing and she made it budget friendly. we came to Opelika to visit family, but we will be traveling from Columbus just to get advice and shop with kayonna at the opelika store! thank you so much kayonna you're awesome girl!!!

My experience at Ashley Furniture was great. I recommend Kayonna great customer service and very helpful and had a beautiful smile!

You will always have a wonderful Ashely experience with Kelsey Williams! She goes above and beyond to make sure you find everything you need and are happy doing so! Can't wait for our next Ashley experience!

China Powers and kelsie Williams were fantastic! I will definitely be coming back do to them.

Awesome Staff!

Excellent experience! China was a huge help!

We have been working with China from this location... She has been extremely helpful, knowledgeable and patient throughout the process of picking out a bedroom set. We have yet to pull the trigger on which group we will be going with but when we do, she is our go to girl! Super nice and friendly, she has been willing to go above and beyond to provide great customer service. Thanks China!!

China Powers was our salesperson at the Opelika Homestore location. She was very friendly and knowledgeable. We will definitely go see her again next time we go furniture shopping. Don & Stephanie B.

Last year my wife and I purchased new furniture for the first time in many years. China was our salesperson and went far beyond what we expected. I would highly recommend China to anyone who is looking to purchase furniture without any high pressure.

Great Experience with China. Very attenative to your needs and always responsive when asked for help. We love our Ashley Furniture.

My experience at Ashley furniture was wonderful as soon as I step foot in the door my sales representative China was so welcoming she explained everything to me she was very patient and helped me out a lot with purchasing my furniture I recommend China to anyone who goes in to Ashley furniture she's great but following up with her customers and making sure that they're satisfied thank you China and thank you Ashley furniture Sincerely Ramona

I was never even spoken to by the employees they make it really difficult to buy from them.

I hadn't made a major furniture purchase in a while but the help I received at this Ashley Store was GREAT. I entered the store and was greeted very professionally by Ariana Arnold. I told her I just wanted to look around and that is just what I was allowed to do. No one stayed on my heels and she had stated to me that if I need help just to let her know. After looking around and finding what I wanted she helped me and was a delight to work with. She explained everything to me and THANKED me for my purchase. She is a great asset to that store. Also when my furniture was delivered those guys were very professional and very careful with the pieces that I had purchased. They also were very good at informing me about the warranty and also thanked me for my purchase.

Tony Gardner was an exceptional help in my search for a new loveseat! His past work experience and knowledge was an intricate deciding-factor in my purchase choice. All of the associates were helpful, engaging and fun! Even though I was working specifically with Tony, everyone else took part in caring for me while he checked on things to meet my needs and assist with other customers. I really appreciate Tony & everyone at Ashley for genuinely caring for their customers without pressuring. I WILL continue business with them from here on & HIGHLY recommend this establishment to all who want QUALITY all the way around.... Don't you go anywhere, Tony!!! Forever grateful & ecstatic with my purchase.

We went in looking for a couch and a loveseat but when I tell you we had the best experience. What I love about Mrs. Vickie, she wasn't pushy. She just let us talked and she answered all of our questions and concerns. We had told Mrs. Vickie that we were going to come back and placed the order at a later day and she totally understood. Once we return back to the store (a few days later) Mrs. Vickie was not there but when I tell you that once Mrs. Vickie was contacted she immediately came in and placed in our order. We thought oh well, once we walked out the doors our shopping experience would be over NO MA"AM that was just the beginning. Mrs. Vickie even contacted us after we received our merchandise. We were totally shocked and pleasantly surprised that she would do that. I'm telling you that I truly enjoyed my shopping experience at this Ashley and I look forward to working with Mrs. Vickie in upcoming purchases in the near future..

Nice furniture great sale prices. Love looking around and liked that the salespeople did not follow you around like they do at the Columbus, Ga location.

very helpful and went out of her way to make sure we were satisfied. would recommend to a friend.

Went in looking for an ottoman with storage. Mrs Vickie McLeroy was kind enough to show us everything she had with storage. We ended up with a beautiful coffee table with storage that lifts up into a table! I like that even better. Thank you Vickie for your time and patience, you were great!!

We had a fantastic experience with Ashley Furniture. Walt Williams was a pleasure to work with; he gave great design suggestions, was not pushy, and answered all of our questions with a smile!! I recommend you do business with Ashley and definitely request to see Walt when you do!!! Two thumbs way way up!!!

Vickie McLeroy was awesome! She helped my husband and I come to an agreement on our dining room table and chairs, which is no easy task, lol. She was very sweet and very honest. We both really enjoyed all her help. Thanks Vickie:)

Vickie McLeroy has helped my husband and I on several occasions at Ashley Furniture. She has always been extremely helpful, knowledgeable and a great sales associate.

Pleased the attentiveness of my sales guy. Easy purchasing process and nice selections.

Needing lots of furniture and mattresses I came to Ashley Furniture and was met by Vickie. She asked several questions to help me find what I needed and even went the extra mile to pick out comforters, bed pillows and even lamps for the guest rooms too. Yes, I am a guy and needed that kind of direction. She made it easy and everything turned out looking great.

Bought several rooms worth of furniture last week with Vickie as our sales associate. She was very helpful and addressed our needs really well. Overall customer service from her was great. The furniture we picked out was also exactly what we wanted.

From beginning to end, it was a marvelous experience. Vickie, who assisted us when we entered was friendly and welcoming, and allowed us free rein to wander about the store at our leisure. When it was time to decide on our purchases Vickie took the time to inform us about each product we had chosen. She is professional, patient, knowledgeable, and courteous. Check out was quick and easy and when the furniture was delivered the men went above and beyond to set up and arrange all the pieces and they were incredibly polite! Absolutely a five-star experience from beginning to end.

Patrice was a very pleasant and most helpful saleslady. Wonderful personality. Always a smile. She went out of her way to rearrange pieces of furniture from one area of the store to the other.Bought several things there.

I was recently helped by Vickie at the store in Opelika. She has helped me choose furniture, mattresses and pillows for my home and is always so pleasant and professional - I highly recommend this store, and Vickie McLeroy.

I recently purchased a queen size mattress at Ashley Furniture in Opelika. The sales Rep that assisted me in my purchase was Vickie McLeroy. Vickie was very attentive, helpful and very knowledgeable. It's always helpful when the person making a sale actually has experience in what they're doing and actually knows about the product they're selling.

We had a WONDERFUL shopping experience at the Opelika - Ashley Furniture Homestore!!! Our Sales Consultant was Vickie McLeroy, and she was so friendly and so helpful to us!!! We highly recommend using Vickie for all of your furniture shopping needs!!! ------Leslie Carter

Here I am a single man out looking for new furniture you get the picture all ready! lol lol My first thought was go to a plac e where I can get great quality furniture at a great price, one shot, one kill! Well after entering the door my sales person was a young woman named "JASMINE" wow she was over the top helping me with my measurements, helping me chose what was best for me. She was very knowledgeable about all the furniture in the store, pricing, financing she was on point for delivery dates and time. She went the extra mile to service me and other customers that stopped her. Did I mention she had such a wonderful, delightful attitude and her smile was awesome? This is a real keeper and one that needs to be looked upon for promotion. Thanks for the help and remarkable experience! C u 2morrow!

Vicki is the bomb! She listened to our needs, our wants, and found the perfect new 3 piece living room set for us. THEN she helped guide us to just the right financing option, AND got it delivered to us FAST !! The new furniture was just right and just in time for a large family gathering, and we don't have to worry about the "what ifs" with kids, pets, and life with the awesome service and repair warranty. So now, it's time for a nap...

I love Ashley Furniture and have shopped at several different furniture places but I always buy from Vickie McLeroy. She has always went above and beyond for me and I will never buy from anyone but her!

Great place to conduct business, very professional staff, well organized, would recommend to anyone. Will return for more business as needed.

I had a great experience at Ashley furniture with Vickie mcLeroy. She was very helpful

Being a newly home owner, I needed furniture for my living, dining, and bedroom and was nervous about making the right choices. The saleslady, Vickie McLeroy, was very helpful and patient with me. She even met me at the store on her day off when I wanted to test out the mattresses. I love Ashley Furniture and was happy to furnish my home with them.

Go see Vickie at the Opelika Ashley Furniture she is awesome!! Great customer service!!

Vicky is one of the most outstanding salespersons I've had the pleasure of working with at Ashley. Her professionalism, honesty, and taste are exceptional and refreshing. My experience with her brought me back two weeks later to make additional purchases. Very honestly, I don't want to work with anyone but Vicky! Thank you so much for being so genuine. I look forward to working with you in the very near future.

We recently moved back to the area,and needed a new sofa. Vickie was excellent very helpful. Our beautiful sofa arrived and it is just wonderful! The delivery guys were so very nice i was the first stop and it was a little before 8 am. They were very quiet due to the rest of my family still being asleep. She called a few days later to make sure I got my sofa and was please with everything. I would go see Vickie, she will help you with all of your furniture needs.

Vickie was GREAT. Not pushy, helped me pick out everything to furnish a condo. She even recognized I liked some pillows but didn't want to spend so much money on them, as luck had it they went on sale right after I was in, so she alerted me and I was able to get five at the price of one. I have already reccomended her to multiple people for furnishing their places, but will continue to as well.

Over the years we have bought our furniture from Vickie at the Opelika location. She's always very friendly and does am amazing job. Our furniture is beautiful and looks great in our home.

I had a great experience. She was very helpful and continued to update me on new pieces that I was interested in.

I was in Auburn and decided to go by Ashley Furniture. Immediately upon entering the store, I was greeted by Vickie. She was very friendly and helped me find what just what I was looking for. My entire shopping experience was a pleasure, mostly due to Vickie's excellent customer service. In fact, I went back to see Vickie a short time later for some additional furniture pieces. Vickie will be my go to person for any future furniture and home decor.pieces.

My husband and I recently purchased a new NorthShore China cabinet at Ashley in Opelika. The store did not have the piece that we wanted, but the rep showed us everything in the store, and what was online. We had our hearts set on the Northshore piece, and she was able to give us a great price and a fast delivery. We are very satisfied with the customer service, the delivery men and the cabinet! We will shop here again!

I went in on a very busy weekend and even though all of the reps were loaded with customers, they did a great job checking in with me, answering questions, and helping me find the furniture I needed. Their delivery men were also very friendly, helpful, and accommodating.

Average but nothing to write home about. Sale signs posted everywhere in the store but none were actual applicable to our purchase.

Great service. Friendly folks.

Very helpful and an overall easy shopping experience.

I was very pleased with the sales assistance and the delivery. The salesperson was knowledgeable. The store carried a variety of options as well as items on the computer. I was able to find a headboard that coordinated with my other furniture in both design and color. The delivery was on time, in fact a few minutes early. I was contacted by email as well as on the phone. The men who set up the headboard were SO helpful. They even installed the bolts to the headboard which I supplied. I only wish the store had told me that the bolts were not included. I did happen to have four that fit but that was just luck.

I purchased a dining table from Ashley's mid September 2015 for delivery on October 2, 2015. Tony Gardner was the retail associate that assisted me in my purchase. He did an excellent job of providing me information, explaining warranty options, and completing the transaction in a timely manner. He assured me the table would be delivered on Oct 2nd and it was. The delivery team took great care to not harm any of my property in unloading, assembling, and installing the table in my dining room. I couldn't be more pleased with Ashley Furniture HomeStore at Tiger Town, Opelika, AL

I purchased a mattress set, and it was to be delivered over a week after purchase. Then I got a call saying it would would be yet another week before delivery, because of Labor Day. Not a good excuse.

The delivery was perfect! The men were friendly, efficient, and competent. Thank you!!

Having a terrible experience with service and delivery - ordered a bedroom set for our daughter a month ago which was promised to be delivered tomorrow. They were supposed to call 72 hours before to confirm a delivery time. Nobody calls till 24 hours before, and when we call to find out when it is going to be delivered the next day, we are told that it will not come for another week - nobody calls or returns our calls. No customer service can be expected from them as the customer service department is highly unreliable. Now we have to wait another month before we can get the furniture since we are traveling in between. The worst thing is nobody bothers to call or inform us of change in delivery plans so that we can be prepared for changes. TOTAL FRUSTRATION!