Ashley Store Opelika, AL

Very rude and no help from staff

My family and I had been discussing getting a new couch for my house for quite a long time and finally decided to go for it recently and I’m so happy I did. Whitney was SUCH a great help in all departments. She was patient and understanding when I told her what I was looking for and gave me a few options she thought would work for me. We settled on one and I got to work designing what pieces I wanted. When we were completely sure on the decision the process of payment and checking out was made super simple and well explained. I was told it could take up to 4 weeks to get my couch and had it in less than 2 weeks! Whitney checked in with me to keep me updated on shipping. I truly am so thankful for all her help in what could’ve been a headache of a job. If I could give her and this location more than 5 stars I would!

Whitney ready takes care of business. She makes it a pleasure shopping. Service after a sell is everything.

Customer service at its best! Whitney made our furniture purchasing better than expected. Friendly and prompt!!

Whitney at Ashley is amazing! She went above and beyond to take care of our order, including making sure our delivery date and time worked with our schedule. Highly recommended working with her!

My wife and me bought a dining room table and chairs. When they were delivered all the casters were broke. I contacted our sales person and was told a ticket would be put in for repair. I had one email and replied back and never heard back. I have furnished my house through Ashley for the last 10 years. But at this rate I will be looking for a new place. I am paying for furniture that is broke and does not function.

We stopped by the store to just look at some new furniture not knowing exactly what we wanted we were greeted warmly by Whitney and after we told her our thoughts she actually spent 90 minutes with us giving us all of our options she was fantastic knowledgeable courteous and very professional when we finally were ready we thought to make a decision she says be sure number one you are comfortable with the product number two it will fit your needs and number three it will be within your budget her whole attitude was phenomenal as I usually do not write reviews but she definitely deserves to be recognized for her outstanding efforts we are so glad we stopped now we made a great purchase had a great price and are extremely happy thank you very much Whitney and I hope your company appreciates how great you are and maybe they should consider having you be a trainer for all of their stores I would bet sales would go up thank you again

Peyton and Whitney were THE BEST with customer service! They made us feel comfortable, they made us laugh and they made this process way easier than expected. What a fun way to buy furniture! Thank y’all for this awesome experience, meeting our needs and exceeding our expectations.

Excellent shopping experience. Friendly and professional staff. Great selection of furnishings. Clean store.

I had a wonderful experience at Ashley Furniture! Tina made the experience seamless and was incredibly helpful!

Jordan was great!

Love shopping at Ashley with Kalyn best experience that’s my girl to go to she knows and takes very good care of you. Go see Kalyn @ Ashley in Aubun Tiger Town

Whitney was fantastic! Very knowledgeable of inventory and helped us pick out what we wanted.

Whitney and Tina are amazing!

Whitney, has been very helpful on trying to help us pick quality furniture. Very nice and easy to talk too.

Kalyn was absolutely amazing!!!! Everyone was kind and helpful. Great experience.

Whitney is the best sales lady ever. Awesome experience.

I know I like COLOR but everything in this store is white, beige, brown, black or all of the above. Boring lack of color. I even asked if the chair could come in other colors..... nope.

Whitney is the best! Second trip in here and she got our business both times. Love her

Great service from Kelsie! She worked really hard to get the best price she could for us and was very patient.

Wonderful staff. Thanks Kalyn, Jordan, Whitney.

I recently bought a sofa here; this review is for the store experience only. Kalyn was helpful without being pushy, and fairly knowledgeable about the store's pricing policies. Very easy to work with!

Whitney is absolutely wonderful to work with! She was very knowledgeable about the products they have, and she took the time to recommend items and viewpoints we typically wouldn't have considered, without being pushy or just trying to "close a deal". She listened to our wants/needs and was very easy to talk to. She made our purchasing process very simple and we will absolutely be returning to see her for our next purchase! This store was a clean, friendly, and welcoming environment, and they should be very thankful to have an employee like Whitney! Her customer service goes above and beyond and she deserves recognition for sure!

Thank you, Whitney! I stopped in to see what this store had and to get some ideas. I was greeted with excitement, knowledge and most of all someone who knew just exactly what I was looking for! We walked from one corner to the other and back and Whitney listened and catered pieces to match my ideas. The service she offered didn’t stop in-store! She followed up after delivery to ensure I was completely satisfied. 100% recommend!

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Tina was amazing and very helpful!

Whitney has helped us multiple times! We love her!

We purchased 2 recliners from Ashley in Opelika. These chairs position you like a zero gravity chair and are sooo wonderful. Go by and ask for Whitney, I'm not a fan of sales people and hate spending money. Whitney found just what I wanted and needed in a way I was comfortable with. I have her cell number if I need anything. THAT is service! Thank you Whitney! UPDATE A year later we needed a new cord for our recliner and Whitney just handed it to us when I walked in the store and told her what we needed. WHITNEY is top shelf sales and customer service

Whitney was a great sale rep. Got us a great deal. Please ask for her she will get you the best deal out there.

Whitney was phenomenal! She helped me find the perfect recliners before my knee surgery

My husband and I walked in to just check on sectionals and walked out with a great deal on a beautiful sectional and a new mattress! Loved working with Whitney! She treated us like family and made us feel so comfortable!

Very great store! Staff is incredibly helpful, highly recommend working with Whitney Miles!!

Was in the store this past weekend and Zach was super helpful in giving me ideas! Great store and selection!

Whitney did an awesome job helping us find the perfect furniture for our son's college apartment. We really appreciate her.

Very welcoming and helpful staff.

The staff at this store goes above and beyond to get you exactly what you need at a fair price. They let you look at leisure, without constantly following you around. I’ve never felt upselled or pressured about any of my purchases. I tell them what I’m looking for, they offer a few suggestions, and then let me shop in peace. I will absolutely return when it’s time for more furniture.

Always a great experience at this store. Very friendly staff and manager.

FANTASTIC STORE AND EVEN BETTER SALES STAFF

Excellent selection, knowledgeable staff, the best extra mile delivery service available.

Such a great group of people! Zac was very helpful when it came to explaining pricing and information regarding different furniture pieces. Would definitely recommend this location for all your furniture needs!

Best shopping expierence in town. Hands down the best crew to work with. And Kelsie was a pleasure to work with! 10/10

Beyond amazing customer service and furniture !

Horrible horrible experiences with Ashley furniture. So bad I don’t even have the energy to explain right now

Such a wonderful experience today! Amazing customer service.

I honestly can’t thank Whitney enough for what she has done. She was very helpful and honest with my family and I. She definitely is a great add to Ashleys!!

Whitney @ Opelika Store is hands down the greatest salesperson I’ve ever dealt with. If y’all do not have a Whitney you need to get you one!!!

Whitney is THE BEST, I love her so much; she helped with everything. I cant wait to shop with her again!!

I love this store Whitney had very good customer service and will get you right with the best prices and furniture

Great customer service love our new furniture

Valentina kept working with me as I changed my mind 3 times!! Thank you for helping us find our forever couch!

Whitney was amazing!!! Thank you for your help!!!!!

Great experience

We had the BEST experience furnishing our first home with Valentina! She listened to us, dreamed with us, moved furniture around for us to see what it looked like together. Anything we asked for, she did for us. We could not have been served better than we were by Ms. Valentina. -Daniel and Emily

My son and I were browsing around for furniture in this Ashley over the weekend. They had a few sofa sets we liked. They were willing to do a military discount but some of the options we like still seem a bit steep. No discounts can be made on outlet pieces. We did like on item that fell into this category and two other sets that were not and could be discounted. We all know, I love a great deal!We didn't make a purchase just yet as they were our first stop. Service was great, not pushy and understood where we are coming from in our decision making process. Do we want something to suffice for the time being or a larger investment set to ship around from town to town... is sort of what we need to figure out at the moment. If we do move forward with a set from here, I'll update my review after shipping/delivery.

Got my gazelle skin couch with sneezy nestle hoss. Jk!!! The best sales team I’ve ever encountered IN MY LIFE!!! As soon as I walked in I was greeted unlike gorees. Don’t go anywhere else to get furniture because they are very nice people and that’s what matters to me!

Great selection of furniture and the staff was extremely professional and helpful . The overall experience was fun and the staff made selecting new furniture exciting

Outstanding customer service and follow up, would definitely recommend to anyone looking for furniture or bedding!

I had a bad experience with the Ashley store in Anniston Al with one of their sale person when she was talking to customer care about a sale that took place and she flat out lied to the person on the other end of the phone about what had happened with the sale that had occurred even though I had purchased the item a few days prior she would not match the item price from the other store and could not and would not try to make any other arrangements it was all about the money and screw the customer I have spent ten of thousands of dollars at this store and I promise you I will never set foot in this store again

Working with Jordan was great! Love the store …love the whole experience purchasing my furniture!

I purchased numerous items at the Opelika store. Jordan was instrumental in finding everything we wanted and helped with color and fabric selections. He also negotiated a great price. I would recommend this store to anyone looking for high quality and good price.

Jordan at the Ashley Store in Auburn Al was just Awesome! Store is very clean and everyone was very friendly!

If you are in the market for some furniture or mattresses ask for Whitney for a wonderful experience and wonderful help

Kalyn was great. She was very helpful with information and helping us get everything we needed

I absolutely adore the crew over at Ashley Furniture in Auburn, AL. Whitney always takes care of my needs and helps me find the best deals!

My wife and I walked in to get a new couch over the Fourth of July weekend. We walked in and was immediately greeted by an exceptional staff, they asked us what we were looking for and happy to help. After forty minutes of looking around we finally found our couch. We got a white glove deliver and a great crew. Couch had a small dirt stain just from transportation, so they are having someone out to professionally clean it, you can barley see the stain but that’s how much they care. Nothing but good things to say about this store.

Probably the best local furniture store we have.

My family experienced the best customer service from this particular store extending from the manager to sale representatives. Peyton was phenomenal. His diligence and knowledgeability was unmatched.

In town to help get our son find furniture for an unfurnished apartment after moving out of student housing. We had a tight timeline on a holiday weekend which can make for difficult shopping. We were so lucky that Whitney found us wondering through the store. She was amazing in every way. She took such great care of us and felt like a friend helping us not a sales person. If you are in the Opelika Ashley, ask for Whitney. You wont be sorry.

Whitney was excellent for both of our large purchases. She was very personable and answered questions plus offered recommendations. She was not pushy but relaxed and felt like we had known her forever. When we picked up one of the orders she was great to offer suggestions on how to pack it in the moving pod. Whitney is an asset to your company.

Went in to just look for a mattress and ended up buying a living room set and a mattress.... Whitney Miles is one of the coolest and chilled sales reps I've encountered. She was truly honest and fun to buy from... She needs a raise!!

Whitney provided great customer service and has become a great friend in the process.

It was ok. Call before you drive to see if what you want is in store.

Let me just start off by saying that Whitney is THE absolute best!! We just completed a new build, and she has gone above and beyond with helping us make this a seamless process. From just initially walking in blindly to get ideas, to making helpful suggestions, down to coordinating the deliveries with our build schedule, Whitney helped these 2 frantic people going through a build with absolutely beautiful furniture, (all while keeping us calm along the way). She truly is an asset, and I highly recommend going to see her! Thank you Whitney!

Quick, thorough customer service. Chelsie was super helpful and we found exactly what we needed. Thank you Chelsie!

BAD BAD EXPERIENCES, spent about 3 hours first day filling out all paper work, it was a Saturday, so I told them I would be back monday with the money,so I went back monday and it was like I had never done any paper work,and spent another 2 or so hours there so THEY COULD DO PAPER WORK,then ALL THE LIES STARTED,DO NOT BUY FROM ASHLEY FURNITURE

Couldn't find what I wanted, but they had a good selection of furniture offerings.

Absolutely wonderful experience from beginning to end with John Davis in the Opelika Ashley's location!

John from Opelika was wonderful! So easy to work with and so helpful! You will definitely want to ask for him!

Great Customer Service!!! Chelsie sat with me and went online to find exactly what I was looking for.

We recently purchased a new mattress/box springs. Whitney our associate has taken care of us on several purchases and she never dissapoints. Absolute pleasure to work with!

Thank you Chelsea and Valentina for everything! Valentina helped us over a long 8 month period of getting furniture for our new home and was awesome the entire time! Chelsea did an amazing job with helping us get a great deal!

John helped me with my purchase of a reclining sofa and recliner. He was very courteous and patient with me while I made my decision. He also explained all the warranty charges and delivery charges. I would recommend him to my friends.

Service was awesome could not have ask for a better group of people

I had the best shopping experience because of Whitney! She was helpful, knowledgeable, has a great personality, and gave me some really good prices. If you’re shopping around for new furniture, please ask for her!!

Whitney was so very helpful in helping us find what we needed. Her expertise in furniture was outstanding and her personality was like no other. She made us feel like family. We will definitely be back for future purchases.

Chelsie was amazing when it came to customer service. She was very patient with my indecisiveness. She made sure I was getting the best deal possible. Make sure to ask for Chelsie

Great quality furniture. Tina is the best! Ask for her when you go.

I love my chair! The qality is supurb, and the staff was very helpful.

A positive experience starting with Peyton in sales through to the delivery and set up team.

Whitney is the absolute best and gets the job done. Not too pushy-which I love. Super communication.

My husband and I truly enjoyed our experience with Whitney Miles at Ashley. From the time we entered the store we were greeted by Whitney’s warm smile. I love that she continued to check on us as we walked around. She’s very knowledgeable about the store and helped us out with putting items together. Our overall experience was great! Everyone was so welcoming!

Whitney is the bomb! Super easygoing and doesn't pressure you at all. She let us browse on our own and then worked on prices for us when we were ready. Very laid back, stress-free experience. We will go back for more furnishings and see Whitney, no doubt. Highly recommend!

Not a bad place for furniture but just didn't have what we were looking for.

I went in Saturday to look at furniture was exactly sure what I was looking for, decided to go back Sunday after calling and talking to Whitney. Whitney was so helpful and just a pleasant person to do business with. If your at the Opelika Furniture store ask for Whitney she’s the best!

Peyton is the BEST!! He helped me tremendously by finding pieces of furniture that would suit my first apartment. Also, we got great deals from him and I would recommend him to anyone!!!! -Heather

Chelsie Dozier…She was was heaven sent…my experience was amazing and loved spending my money with Ashley’s because of the sales associate named Chelsie.

sales was helpful in helping me find what I needed. quality of furniture was good. delivery was prompt and put together before they left

My experience here was great! My consultant was very knowledgable about the products I was looking to buy, and answered any questions I had.

I was so relieved to find a place that had a set I loved after searching high and low. My sales rep, Chelsie Dozier, was so sweet and was able to find the perfect couch set for me!

Meagan Cook was extremely helpful and she was not at all pushy. I got the idea she does great things for the community, too.

Wonderful Experience with Chelsie!!! Just moved into my new home needed help with myself and kids room she was beyond helpful and went to extent of basically decorating the kids room.Thank you so much Chelsie you took a lot off my plate. I wish nothing but the Best for you Young Lady keep up the great work!!!

Omg, I had the kindest, most pleasant salesperson help me at this store! Kalyn was knowledgeable about the store's offerings, pricing and financing and her personality was so uplifting that she made the shopping experience very enjoyable!

Meagan was absolutely wonderful! I always have a pleasant experience when visiting Ashley’s. Definitely a new life long customer.

Chelsie is the most amazing sales rep. She helped me pick the perfect wall art for my living room!

I recently went to the store for some new furniture for my apartment and was greeted by kalyn. She helped me find exactly what I needed and even cracked a few jokes to ease my anxiousness. 20/10 experience and I would defiantly come back!

I had the most wonderful experience shopping at Ashley's this afternoon. I was assisted in my shopping by one of the workers known as Kalyn, she helped me choose exactly what I wanted and she made the process quick and efficient. Gr8 experience, 10/10, would shop there again 🤓.

Hey everybody. I want people in the area of Ashley furniture opelika, auburn alabama to go check out the ladies who work at ashley furniture they are awesome. Especially Chelsie. She help me from start to finish with my sofa and dresser. Go check her out. She will bend over backwards to make your ashley furniture experience awesome. Ms. Chelsie is a super sales lady. Thank you Ms. Chelsie, Mary Garner

So happy that i came here after shopping all over the city and online looking for furniture huge ShoutOut to my sales rep Chelsie shes very professional very helpful i went in and described to her how i wanted to furnish all 12 rooms in my new home and she was able to help me pick out and order all furniture pieces that helped me make my home the way i dreamed definitely recommend you go to Ashleys furniture and Ask for chelsie shes very patient and its obvious she loves her job

Moving into my home was stressful until I walked into Ashley’s and met Valentina Norris , made it effortless, very very impressed with her customer service! Highly recommend!

Chelsie Dozier was very professional and knowledgeable about their merchandise, she made my purchasing experience very easy! I will definitely be shopping with her again!

The furniture is great. I love the friendly staff and smiling faces. I was greeted by Valentina Norris. She was very helpful and kind

I went to Ashley with a very specific vision of the couch I wanted and Whitney delivered! I purchased a beautiful couch, ottoman, and coffee table and couldn’t be happier. Whitney was wonderful with explaining their protection plan and made the whole experience stress free! Thank you, Whitney!

I recently visited Ashley's in Opelika in search of a baby's bed. A wonderful woman by the name of Chelsie Dozier not only helped me find the exact bed i was looking for she was nice enough to use her expertise on filling me in on the ends and outs of the bed being that I'm going to be a first time father.

I had such an amazing experience while looking for furniture for my new home!!! With me being eight months pregnant and moving I was a bit nervous but this wonderful young lady Chelsie made the process of finding new furniture such a breeze!! Highly recommend!!!

I normally shop alone but Chelsie made the experience better with her help💛

I visited the Opelika showroom and met with Valentina Norris. Although, I didn’t purchase from this location she was very thorough and patient with me. We were able to furnish my entire condo in Vestavia Hills. If you’re in the Opelika/Auburn area and looking for a competent salesperson with a great eye and attention to detail ask for Valentina (Tina) at the door, and tell her Drew sent you!

Whitney was an absolute gem! She helped my husband and I put together a living room set below our budget!!! She will get you what you need, when you need it, and for the best price! And she made the experience so enjoyable! We already loved Ashley Furniture, but she has us sold on only using Ashley for our furniture needs now!

Came in looking for furniture, left with new furniture and new Family! Whitney is absolutely amazing!!! You have to go see her! The whole process was actually enjoyable. 10 out of 10 great customer service and definitely will be back!!!

I have had a great shopping experience. Tina has been very responsive and helpful. The furniture is good quality and is priced competitively. We found exactly what we were looking for.

I had such a great experience with the Opelika store! I have been an Ashley customer since I was married nearly 19 years ago. My whole house is furnished by Ashley. I usually purchase from the Columbus store, but this week, I tried to buy a mattress and bed using a store credit. Because I was using a store credit, the salesman (and after questioning it, she went and got the manager) wanted me to buy a bed for $599 that was $329 on line. If I didn't use my credit, I could have it for $329. They also were forcing me to pay a $100 delivery free, when I live right around the corner from the Distribution center and opted out of the delivery. Knowing this was not right, I contacted the Opelika store for assistance, without ever telling them what just happened at the Columbus Store. I first spoke to Kalyn. She was amazing! She was well spoken, and kind. I also spoke with her Manager about applying my credit to the sale. He was also helpful and said that it was possible, but I would have to wait 2 day for it the credit to be valid. Today, two days later, Chelsie finished the transaction, the manager happily applied my credit and my daughter is excited to have a new bed! They did not change the price when I wanted to use the credit. They did not force a delivery fee. In fact, they offered me free delivery to my door (no set-up). I will continue to use this Opelika store for my future needs, even though Columbus is much closer to my home. Thank you Kalyn and Chelsie for all your help!

Whitney Miles is an exceptional salesperson. She's knowledgeable, personable and so helpful. Thank you for allowing us to work with her.

We looked all over auburn for a dresser for my new apartment & found Ashley furniture on google - thank goodness! Chelsie was amazing & so so helpful! We found the perfect piece at an awesome price. Thanks Chelsie! (:

I shopped at Ashely HomeStore in Opelika where my sales associate, Whitney, was beyond helpful and very professional. She was able to completely understand what I was looking for and helped me pick out all furniture for my living room. She made this experience enjoyable and not stressful at all. I will definitely be going back in the future. This team is amazing!

Whitney was the best sales person ever… she did all the work and made the transaction vey easy for the wife and I… we found the furniture at another store and they were not as helpful. One call to Whitney and the rest was easy! I will call her first for all future furniture needs!

Whitney was awesome to work with! Very informative and knowledgeable about our purchase.

The customer service rep was very knowledgeable and helpful. The delivery process was good.

Whitney is wonderful!! She went above and beyond to make sure we were satisfied and kept us up to date on when our furniture would arrive! She is so helpful, and we would definitely come shop with her at Ashley Furniture again!!

My experience at the Ashley home store was amazing! Peyton Brewer my sales rep went over the top with every aspect of my purchase. He was awesome to work with followed up and made sure I got everything just right! I personally will ask for Peyton every time I went to the Ashley HomeStore.

See Peyton for all your furniture needs.

Peyton Brewer was such a kind young man with a great attitude. Helped me find the best furniture for my new space!

I had an awesome experience with my salesman, Peyton Brewer. He was very knowledgeable of all the products & explained out payment. Our furniture was delivered in a timely matter & in excellent condition!

I have worked with Whitney multiple times with furniture purchases and she always comes through with what I am looking for! She is a pleasure to work with. Very professional and willing to do what it takes to make her customers happy! Thanks, Whitney!

My daughter took me to Ashely HomeStore in Opelika where my sales associate, Whitney, was beyond helpful and very professional. My new living room sectional, chair, and table all collaborated well in what my daughter calls my "Queen Quarters." I absolutely love it all. I will definitely be going back. -Peggy McGee

Jordan was so helpful and nice. He showed me all my best options and helped find me some fantastic new furniture! He is the best!

Ordered Furniture for our new house and it wasn’t cheap we have had it about 4 months now and I am not happy with how it holds up! Couch cushions are worn and pilling the finish on our bed rubs right off, Definitely no going to be buying anything from them again just not worth the money in my opinion…

Go see my girl Whitney in the Opelika store. I promise she will go above and beyond for you.

Found what I wanted and needed ,Without hassle . Was asked my price range and selected from 5 recliners. Happy with customer service and Delivery. What a great experience..thankyou

Whitney genuinely helped us navigate a large shopping list. She helped us search and select the pieces that were right for our family and home. Also a special shout out to Kelsie you truly embraced the team selling approach and helped us find one last piece.

Furniture good quality and service is exceptional

Love this location only person I deal with is Whitney although everyone is nice up there. Whitney is phenomenal sales representative. She goes out of her way to make sure you get what you shopping for and always makes sure you get what you need. She is full of personality and down to earth. My recent purchase was a outdoor patio set and I'm 100% happy with my purchase.

Gerat experience. Was there later in the day and the staff let us look and try things as much as we wanted. The store we were in is the only local store that has the Purple mattress. It was such a good experience that we bought the Purple. Delivery and set up was EXCELLENT as well.

Got new couch & logt chair.

I had a great experience purchasing my furniture here, Whitney was a great help throughout the entire process!

that the people and the product are good

The showroom was beautifully set and the sales associate was knowledgable and friendly

John was great!! He made my purchase experience amazing. I was made aware of the product in clear details. Any question I had, he gave me his honest opinions and advice. He was awesome!

Do yourself a favor, stay away from their Chinese made overpriced furniture and their awful warranty service. If you expect any help from Customer Service think again, you're sadly mistaken.

I have had a few mishap with the things I purchased from the store however the CUSTOMER SERVICE has been top tier . I will continue to share my business with Ashley furniture in the future . 5 stars

Whitney is by far the best employee Ashley Furniture has ever had! Whitney is reliable and she follows up to ensure everything is perfect! Whitney should write a book on exceptional customer service, because she knows how to treat her clients! I recommend Whitney and I know you will be as pleased as I am because she is the BEST!

Whitney is wonderful to work with! From the moment we walked in, she listened to what we were looking for and helped us find the perfect pieces for our home. She is not pushy and will make sure you're getting exactly what works best for you. Also, she makes the process quick and easy. I have been other places where it seems to take forever just to order furniture but that's not the case with Whitney. With recent supply chain issues and shipping delays, she was up front with us about delivery timelines and communicated with us regularly to keep us up to date on the status of our purchases. We walked in to buy furniture and came out with a friend!

Whitney was the BEST sales associate! Furniture orders can be a nightmare these days but regardless of the complications, my purchase was always a priority and I received exactly what I ordered with a delivery team that was knowledgeable and competent.

Whitney was the BEST sales associate! Furniture orders can be a nightmare these days but regardless of the complications, my purchase was always a priority and I received exactly what I ordered with a delivery team that was knowledgeable and competent.

Whitney was amazing, extremely helpful and great service while purchasing a new sectional couch for our home at Lake Martin.

Whitney at the Opelika/Auburn,AL store is the one to see! She knows her stuff, will give you honest advice and works hard to make sure you are happy! We have messaged her many times and always get a quick response! We would 100% give her our business again.

The reception I got when I entered the store was amazing! I recommend if you are looking for furniture PLEASE see WHITNEY! I could go on and on about Whitney! I told her what I was looking for and she knew exactly where to go in the store! She is absolutely amazing! Once you meet Whitney you’ll understand! She’s peppy, has an awesome personality.

I’m giving 2 stars because we have ordered several times from Ashley and have been very pleased with the furniture and our delivery experience. However, we ordered a bedroom suit in August 2021. It is the end of January and still do not have our bed. We currently have mattresses on the floor since we sold our old furniture. They brought the footboard (which we are having to store in a closet). I understand Covid is cause for so many delays. But at this point, we should get some sort of reimbursement. We have already paid for the furniture and still don’t have it. When we asked about a possible break, we were told that since they are offering multiple deliveries, this is our compensation. Wow, thanks.

I will never purchase another item from Ashley Furniture again. I ordered a bed frame and two nightstands July 9th, 2021. The bed took over a month to deliver and it turns out, my sales person was not competent enough to order the correct rails. So, I revisited the store because this matter could not be sorted over the support line. They reshipped the rails and that took another month. Today, December 19th, I visited the store to finally cancel my order on the two nightstands. At no time were they able to tell me any updates on status or where the nightstands were. The store is inept. They cannot even process a refund in store, it has to go through their terrible customer support. Absolutely awful experience, I would not recommend this store or company to anyone. Do not be fooled, BUY WITH EXTREME CAUTION!

Furniture was good, and staff was helpful. Better than other furniture stores.

Ashley’s customer service is horrible. I ordered bedroom furniture and CONFIRMED a delivery date for a door step delivery. Door step means you put your own furniture together, which was NO PROBLEM because I chose this. On the delivery date after I moved my old furniture out, I received a delivery date that was 4 days out. So this inconvenienced me with my living arrangements for the next 4 days. Talked to a rep and got no help. All she could do was offer a later date, not even a complimentary full delivery with set up. When\if ordering from Ashley’s don’t move old furniture until they call and say they’re on the way…sucks but the truth or just go buy furniture elsewhere.

Excellent service, beautiful furniture and follow up! See Nate and you are in great hands!

Great value and great selection of products.

This store still never did anything regarding my bed! The furniture isn’t put together well! Purchased this bed & the protection plan from Ashley’s furniture a couple of months ago. Bed broke, and they will not honor the protection plan. Ashley’s furniture has ripped me off!! I will never shop there again and I recommend no one else shop with Ashley’s Furniture! They will sell you furniture that’s obviously no good then won’t do anything about it when it fails. Ashley’s Furniture Sucks!!!! Don’t go to Ashley’s furniture.. —————clean version

Matthew did a wonderful job of finding me just what I needed. Fast and friendly, great quality and prices and fast delivery. I would definitely recommend ❣

Great customer service the discount we got on our bedroom suit saved us over a $1000 dollars definitely will be heading back for that 30% discount on anything in store!

Excellent service and great hospitality would recommend to anyone looking for furniture

Sales associates were extremely helpful without being pushy

This is a great place and our sales associate Wyatt was the best both times. We will definitely be back and highly recommend him and this store.

The employees and delivery guys were awesome. The delivery was right on time as scheduled.

Beautiful, top quality furniture! Our sales associate was amazing, and the delivery crew went above and beyond! Thank you so much!

We were greeted by this very nice and beautiful lady Valentina which she goes by Tina at Ashley Furniture Store in Auburn Al. We found exactly what we were looking for but like everything thing else it was going to take weeks before we would receive it. Tina went out of her way to see if they had it in their warehouse. They did but they only had one and that particular one had already been purchased. She didn't stop there like most other customer service employees would have, she wanted to find out why it hadn't been picked up yet. She found out that the customer who ordered it no longer wanted it so we were in luck. None of this would have happened had it not been for Tina and we wanted to recognize her caring attitude with a great big heart that represents Ashley Furniture Store very well. Thank you Tina.

love this store, beautiful furniture, great prices

Customer service both in the store and with the delivery process has been great! Communication at all phases has been good, too!

Ashley HomeStore has great customer service and very nice furniture !! I buy all my furniture from this store for a reasonable price !! 10/10 would recommend to friends and family !!

Amazing customer service , and such a wide selection of furniture !! They had just what I was looking for.. They will not disappoint, I love this store !! I would definitely recommend Ashley HomeStore to anyone !!

Staff was very friendly and helpful! Merchandise was delivered soon than expected which was a plus for me. Atmosphere was pleasant and welcoming.

Kelsie was a great help for me. She’s fantastic!

Great place for nice, affordable, and comfortable furniture. I received great customer service from Valentina Bandy. She was knowledgeable about the furniture and informed me about sales and/or financing options. Definitely will recommend Ashley’s HomeStore and Ms. Bandy to my friends and family.

Great place to buy furniture. Valentina Bandy has always been very helpful & she will work with you to ensure all your furniture needs are met.

Great place go see Mrs Bandy she is great and will be more than glad to help you. Beautiful store beautiful furniture and great service!

Great store. Very knowledgeable, and went above and beyond to help me design my dream home!

Whitney was such an excellent help! She was so knowledgeable and made the process so easy and actually fun! I was able to get such a great deal and will definitely be using Ashley’s in Opelika again. Thank you

Whitney Miles at the Opelika store was an absolute pleasure to work with! So helpful and knowledgeable! 10/10 would recommend!

Whitney at this store location has been nothing but exceptional in every step of the way! We came in we’re not sure what our vision was for our new home and she made it so easy for us. We were never rushed, felt like we irritated her, felt like we were a bother with our indecisiveness. She never got upset with me because I can be pretty direct about what I want. I actually love her to death and now consider her a friend!! She takes my text and or calls with no problem and I love it!!! We love Whitney!!! We will be back for future purchases.

I wish I could give a zero. On April 22 I received a text saying they could do a partial delivery on my order. The ticket showed they would deliver 4 out of the 5 pieces of my sectional which I was perfectly okay with. I sold my old couch the day before my delivery date so I wouldn’t be crunched for space. I was super excited because I was planning for a large family party on May 1. The next morning, after I sold my old couch, the delivery guys show up and say “ you know we only got one piece right?” Unmmmm, NO. So long story short, here I am about 7 weeks later with only ONE section out of FIVE of my pieces. Still don’t have a delivery date. I hate this place and if I hadn’t already waited so long, I’d just cancel my order all together.

We have been looking for bedroom furniture for a couple months & haven’t had any luck. We walked into to Ashley’s today & had the best experience with Whitney Miles! She made everything such a breeze; great customer service & made buying furniture less stressful! Thank you so much for all of your help! We love our new bedroom set!

Moving our daughter today and she kept telling us about a sweet lady at Ashley that had helped her with a table purchase last year. As soon as we walked in, Whitney Miles greeted her and found the deals we were looking for! Thank you Whitney for taking care of our girl!

My wife and I had a great experience at Ashley home store in Tigertown. We walked through the door and were met with great customer service. John Davis was at the front door when we walked in and he just simply stated that if we needed him or had any questions either come find him or text/call him and he gave us a card. Everyone there was the same way; nobody was trying to overly pursue us (which can be a bit annoying when just shopping around). My wife and I had no intentions of buying anything that day, soon to be new home owners, we were just feeling out what we wanted. John was very helpful in answering several of our questions that day and treated us well. That was on a Saturday. The following Tuesday we came back because Ashley home store had better customer service and furniture options than most stores from Auburn to Lagrange (yes we looked at them all). I called John, he picked up the phone immediately even though he was on his lunch break. We made our purchases through him and he and Ashley Homestore was able to save us $1,300 off of msrp. I would highly recommend Ashley Homestore. If you're in need of someone, use John Davis! Thank you John.

Just furnished my daughter's new apartment ...Get the Darcy Furniture! Just right

Very good furniture at competitive prices.

Very helpful

Went in to see about getting a new couch. Gavin helped us from the get go. I ended up being able to get a new dining room table, with a bunch of storage, and with the chairs. And a love seat and sofa set. He got us the best price he could and I was very happy with what we ordered. Now to wait for delivery.

Update- It has been 5 months. Still have not received but one piece of furniture and had to wait 4 months for it.. No idea when the other will be delivered. Ordered and paid in full for new living room furniture over 17 weeks ago. They still have no idea when it will come in. Not even an estimate. They should not be taking money from people and then saying, well you know, covid.... Covid has been around since March. We expected 2 or 3 weeks. But this is beyond ridiculous. We have basically given Ashley furniture a $2600 interest free loan. I assume that eventually they will admit that the furniture is not ever going to be made and give us our money back.

My husband and I just moved to Auburn for his job at the university. He has purchased furniture from Ashley before. I have not. Saturday was our first time shopping at the store in Opelika and I was very pleased with the customer service that we received from Ms. Tara Sanders. She was professional and polite and didn't laugh (and even agreed with us!) when we informed her that our decision to buy a grey sofa/love seat set was 90% due to the fact our cat is gray and white. The sofa also reminded my husband of our old one that we had to leave behind in Pittsburgh. We will definitely be patronizing this store again and hopefully Ms. Tara can help us again. 5/5.

The furniture is rather pricey and all of it looks the same I was looking for something a little more unique

Had a great experience shopping here, really appreciated Cindy’s help and communication.

I have been to the Opelika Store twice now for major purchases for master bedroom and living room. I received such excellent customer service from Whitney Miles the first time I made a purchase I specifically asked for her for my second purchase of living room furniture. She listens to your needs and does an excellent job of finding you what you are looking for. Not a pressure sales person either which is a key thing for me!!. We recommended her to our In laws when they moved out here 3 months ago. They could not stop singing her praises just like us. Thanks Whitney for all you did to help us! You rock Lady!!

I’ll start by saying Whitney is the best!!! I recently purchased a new home and had several rooms to furnish. There were many options to choose from and Whitney helped make the selection process easier. A portion of the furniture was delivered last week and so far so good. The furniture that has arrived is of great quality and nicely complements my home. I can’t wait until the rest of the furniture is delivered to complete the look and feel and make this new place really feel like home, our home!!!

Great place to buy furniture. Nate Hodge will work with you to ensure all your furniture needs are met.

Whitney helped me look for a couch, and she was so helpful and understood the expectations I had! She was very nice and outgoing! Definitely recommend requesting Whitney!

Had a great experience at Ashley HomeStore! Kelsie helped me plan every detail for my new house! Customer service and delivery team was phenomenal. Thank you! I’m sending my mom to you next month!!!

This Ashley Homestore is by far the best one I've been in. The sales associate, Whitney, is very knowledgeable about any and all merchandise furniture in the store. I like that she allows me to browse around the store and checks on me to see if I have any questions periodically. She's not like car salesmen who bombard me soon as I park to look for a new vehicle. If you ever find yourself in the area, go see WHITNEY. She's the BEST!!!!

The store is awesome. We purchased a living room set from Whitney and could not have asked for a better sales rep. Great personality and knowledge of the furniture we looked at. When you go in ask for Whitney and she will treat you like family.

Nate Hodge is the absolute best at helping his customers find exactly what they need! He treats you like family!

Nate and Rufus are good dudes. Go see them for your furniture needs.

Nate hodge has been very helpful in helping me and my family buy the furniture that best fit our needs!! If you want quality service, I highly recommend you use Nate Hodge!!

Nate Hodge was very helpful from beginning to the end of the furniture buying process! He helped my husband and I pick out the best sectional for our living room! Highly recommend!

We got our daughter a daybed about 7 years ago and she has moved it all around her room several times and it has held up perfectly. Just had delivered my son's storage bed and he loves it.

Nate Hodge will take care of ALL your furniture needs!!!! He helped me so much with my home💙 He is very knowledgeable and everything was delivered in perfect condition to a difficult location! They are the BEST!!!

Great place awesome staff!

Love this store, Nate Hodge is great!!!

awesome staff

I would like to thank Valentina Bandy on her professionalism and being very helpful on my purchase. She is a wonderful asset to this company!!!⛥⛥⛥⛥⛥

If I could give a zero, I would. When we bought our furniture, they told us it would be delivered in 3 weeks.. 11 weeks later we finally get a message that it will be delivered between 1:30 -4:30. At 8am we get a call that it’s actually going to be delivered at 10am. Some people just can’t leave work at any given time. When it does finally arrive, it has scratches all over it and is dented and the delivery men tell us that it’s the floor model.. we paid full price and waited three months, for them to bring a FLOOR model.

Great customer service.

My husband and I purchased a three-piece faux leather sectional in March of 2019. By June of 2020, the fabric had torn, ripped, shredded, disintegrated, etc. in several spots. Alas, we thought our purchase of the protection plan (from a separate company, but in conjunction with Ashley) would save us. We had been told it would cover "anything" that happened to the sectional. But wait. When we submitted a claim, we were told it wasn't covered by the protection plan. I went to the store (receipt in hand, and pics on my phone) to ask about it. I was told (by THE SAME PERSON who sold it to us) that the protection plan would only cover "accidental" damage. That was NOT how it was presented to us (again, it was the same guy). I showed the pictures of the various spots that were damaged and the comment was: "Well, it is the faux leather material." No apology for a sectional that would be toddler age if it was alive, looking like we somehow took an electric hedge trimmer to it. No attempt to stand behind the "quality" of their products. More of a "You should have known." Mind you, we are a family of six. But, my youngest is 12. And we don't have pets. There are no 100 pound dogs dive bombing the couch. There is not a cat sharpening their claws on it. We don't sit down with open Swiss Army knives in our pockets. But somehow we have a sectional that looks like Edward Scissorhands came over. Do yourself a favor and shop elsewhere. They cared not a bit that I'm apologizing to guests for our couch looking like it's ten years old, not one. I will never set foot in an Ashley Furniture again. I wouldn't buy a lamp from them.

I ordered a sectional back in August. Because of COVID, I expected shipping to be delayed. While waiting for my couch to ship, I found a different one that was less expensive that would arrive much sooner. I tried to cancel my Ashley order starting in September and just now got it cancelled today (10/26). The purchasing experience was great, and I know they have wonderful pieces. However the experience of trying to cancel an order was awful and made me very weary of buying from them in the future.

They were supposed to deliver the bed and mattress at the same time and set it up... they came today with only the mattress and said the rest won’t be in till a week later.. so I guess we will just lay on the floor for a week!!

Terrible Service! - Shop Somewhere else. On July 16th, we placed an order for a sectional and a desk and we were told it would be delivered to us AT THE LATEST on August 28th. (Still a long time) Three days before that date, we got a text message saying they could not deliver anything until SEPTEMBER 19TH with no explanation why. That week rolls around and we get another text saying they can only deliver 2/3rds of the sectional and not the desk. Since we had no idea when we'd actually get any furniture we had them deliver 67% of the sectional. The next week, we get another text saying the rest of our order is in and they would deliver it that Friday and we would receive a call the day before to schedule a delivery window. Friday comes and goes and no call was received nor any furniture delivered. Got in touch with the store and they said the text message was an ACCIDENT and they weren't sure why we were contacted because they still had nothing else in. They said they'd let me know when they had another estimated delivery date. Well it is now nearly October and we still have not received our order in full and have not even a clue of what day it will be. We have been waiting on this order for THREE MONTHS. Ashley Furniture has NOT offered a single discount or refund, only a free cleaning fee. What a joke! I know we are in a pandemic, but this is sorry customer service even considering that.

Ashley's homestore is a reputable.

The staff were professionals . They took time with me. They explained everything to a tee. I will recommend this store to everyone.

Furniture is cheaply built TRASH !! Sales people are LIARS! Do NOT waste your money here! Bought several pieces here a couple years ago when renovating our house has NOT held up at all! Very little padding in the arms of the couches. Can feel the wood through the upholstery now. Stains very easily and extremely hard to clean. (Cheap material) Bought the cleaning contract, haven&'t been able to get anybody out to clean this crap yet.

I’ve had the worst experience with this store. First, my bedroom suite was supposed to be here on August 20th then the date got pushed back to the 30th, then to September 3rd, and then September 17th. When the stuff arrived today, the dresser was cracked and I was told that I needed slats for my bed when in reality I needed a box spring. I’m beyond frustrated at this point. I will be so happy when this is over with.

I love my sectional couch from Ashley HomeStore Opelika, it took a while to get delivered but it was worth the wait. Thank you.

Drove from Harris County ,GA just to visit this location to compare the service and prices. WELL worth the trip! Repeat customer!!

Ordered a tv stand and sectional with ottoman roughly a week apart in the beginning of July, paid in full at the store for them. Originally supposed to be delivered on 7/20th, has now had 4 push backs on delivery to be at least a two month delay. I understand that there are delays to be expected due to Covid-19 but I feel like I handed them around $2,300 to receive phone calls and texts from people who can’t give me proper answers and don’t care about their customers.

I would never ever ever again ordered anything from this place.. The salesman we had told us a lie he told us that our tables would be in by aug 11 which is today and come to find out that was a lie. WE ordered a kitchen table set to only get our chairs and no table then they told me that if I didnt get my chairs they could sell them told told me that my table would come in 3 weeks from today. They was not nice about it when informing me on the phone.. I will never referr anybody to them.. I bought the table as a set not separate...

I would never ever ever again ordered anything from this place.. The salesman we had told us a lie he told us that our tables would be in by aug 11 which is today and come to find out that was a lie. WE ordered a kitchen table set to only get our chairs and no table then they told me that if I didnt get my chairs they could sell them told told me that my table would come in 3 weeks from today. They was not nice about it when informing me on the phone.. I will never referr anybody to them.. I bought the table as a set not separate...

The young gentleman that greeted us at the door was not friendly or very helpful. I don't like Ashley policy if you don't like something you buy from them you don't get a refund!! I won't ship at Ashley Furniture Store!

Orders need to ship on their original delivery date. My order has been rescheduled 4 times within a month.

Real nice friendly place

I will be coming back!!! Loved just about everything I saw!!

The showroom is absolutely gorgeous. My dear friend and salesperson Valentina Bandy Norris( Tina Norris) is kind, courteous, and very professional. She has impeccable taste. Not taking anything away from her or the store; but I did attempt to schedule an appointment thru Facebook due to COVID-19 and not wanting to put my friend at risk. No response to date.

My husband and I just moved to Auburn from South Florida and were in need of furniture. I’ve never had better customer service then until our visit to Ashley. I was blown away from the first time we walked in til delivery. We did have a few minor issues with the furniture that was delivered, but when I went back this month to explain my issue, it was amazing how smooth & easy they handled it. I have to give a huge compliment to Kenyetta Parker at the front desk. She was so professional, kind and just a pleasure to talk to. She made me feel like I was important and she really cared to make me happy with our experience and purchase. Our original sales person was not working and Christie Labarre took care of us just like we were her client. Just the whole experience was great. I’ve seen negative reviews on here but when you have an experience like I did you have to say something. I will be back to Ashley because of how we were treated.

My husband and I just moved to Auburn from South Florida and were in need of furniture. I&'ve never had better customer service then until our visit to Ashley. I was blown away from the first time we walked in til delivery. We did have a few minor issues with the furniture that was delivered, but when I went back this month to explain my issue, it was amazing how smooth & easy they handled it. I have to give a huge compliment to Kenyetta Parker at the front desk. She was so professional, kind and just a pleasure to talk to. She made me feel like I was important and she really cared to make me happy with our experience and purchase. Our original sales person was not working and Christie Labarre took care of us just like we were herclient. Just the whole experience was great. I&'ve seen negative reviews on here but when you have a experience like I did you have to say something. I will be back to Ashley because of how we were treated.

My husband and I just moved to Auburn from South Florida and were in need of furniture. I've never had better customer service then until our visit to Ashley. I was blown away from the first time we walked in til delivery. We did have a few minor issues with the furniture that was delivered, but when I went back this month to explain my issue, it was amazing how smooth & easy they handled it. I have to give a huge compliment to Kenyetta Parker at the front desk. She was so professional, kind and just a pleasure to talk to. She made me feel like I was important and she really cared to make me happy with our experience and purchase. Our original sales person was not working and Christie Labarre took care of us just like we were herclient. Just the whole experience was great. I've seen negative reviews on here but when you have a experience like I did you have to say something. I will be back to Ashley because of how we were treated.

A little pricey.

Beautiful furniture and friendly staff

Very friendly staff, always willing to answer any and all questions I had about my purchase. Absolutely love my new furniture, so nice and comfy!!

Great experience 👍

We Love Ashley furniture! great high end furniture at an Excellent price, The highlight of our shopping experience was the Amazing salesperson Ms.Valentina Bandy very nice and professional! Quality, Price and professionalism can't beat it!

Please, if you value your money, go somewhere else. The only reason why this furniture store has good ratings in this town it’s because is the only one around. We purchase a motorized sectional 3 months ago. One piece of the sectional came broken. It was a recliner chair that was leaning completely to the right side, so much that when you sit down your body would slide completely to the right. You couldn’t seat right in the middle. We of course didn’t accept it and ask for a replacement. Before they took it, the installer tried to convince me that it wasn’t the chair but my floor that was uneven and I need it to keep it. I made them take it back. They came back about 3 weeks later with a new one. They said it takes a long time to receive new pieces from their warehouse. Well, that new one was incomplete. They took it back again. The next time they call very promptly (in about a day or two) and came back with another chair. I couldn’t understand how was this possible since the second one took so long but ok. I couldn’t believe my eyes, that third recliner chair was leaning again and it looks exactly like the one we rejected. At this point, I was so angry and frustrated. This people is expecting for us to accept a defective chair but pay them full price. At this point. I’m letting my husband handle the situation is being 3 months. But I just want to let you all know beware.. next time I rather pay a little more at a place where I’ll be sure to expect quality.

Such a great experience. Refreshing customer service from Whitney M. Walked us through the store, and showed us how the zero gravity worked with the mattress we were looking at. I will be back to purchase from Whitney very soon.

We went to Ashley Furniture looking for a sectional for my new home. We ended up getting serviced by Whitney and she did an amazing job finding us exactly what we needed! Not only did she go above and beyond to ensure that we had a quality furniture piece, she also made sure that we got the best price available! It looks so good in my home and we will definitely be back to work with her!

Went in just to look around. Spent three stacks on a couch. SMH!

Ordered a bed on December 21st and due to holiday was told it would be January 2nd before it was delivered. That's fine. Well it came today and guess what, it's the wrong color. Our mattresses are supposed to be delivered from sleep number on the 7th so now they will have to set them up on the wrong bed, which we were given as a "loaner." I will be back to review if the situation is rectified.

Great customer service from Cindy in the Auburn, AL store! Great prices and good quality!

Good shopping experience. Pleasant, friendly, knowledgeable staff that are great to work with.

The people are very friendly at Ashley Furniture

Bought a bedroom suite for my Anniversary. Was purchased October 17, was supposed to be delivered on the 25. Setup everything but bed . Said they ordered queen instead of king head board. Was told that they would be back on the 26 with head board and assemble bed. Called at 5pm to say truck broke down. Now being told that there's a back order for that bed. Now scheduled delivery on November 12 Wonder what excuse they will give now. Anyway been 3 weeks if they deliver when they say this time it'll be almost a month. Still haven't slept in my new bed and a payment is due in 10 days.

Nice furniture at an OK price.

I went into the store to purchase a sofa and ended up finding the one I wanted. The salesman that helped me was great and informed me it would be about 6 weeks before the couch would come in. 2 days before its supposed to get delivered I get a call saying its going to be another 2 weeks before they can ship it. Great store but the ordering system needs to be improved. I chose a basic couch off of the floor, nothing special ordered or anything. It should not take more than 8 weeks for them to get that couch out.

The seals rep was very helpful

The best place to get sofa, bedding, and dinning room sets, before you purchase any furniture go to Ashley.

My entire experience here was great. I went into the store with little idea of what I wanted and the salespeople were very helpful in helping me choose out items that I liked, I ended up purchasing a dining room table and a living room set (coffee table and end tables) to go with my already existing couches. Very high quality furniture and they were very quick to get it shipped and set up. I noticed some damage to the coffee table after a couple of days so I contacted their customer service and they were quick to get a technician out to fix it. Great option if you’re looking for high quality and service.

My husband and I went in the store today looking for living and bedroom furniture. Several associates passed us and it was like we were invisible. They never spoke or asked if we needed help. We left never to return. We spend our money where it’s appreciated!

Highly recommend! The furniture quality is great and customer service is phenomenal. The guys who brought & assembled the furniture did a great job, too. They assembled the pieces in a timely manner but didn't rush it. They were also careful not to damage the furniture, which we really appreciated.

Knowledgeably personal, but non pressuring and simple eloquent quality furniture.

Excellent customer service, very knowledgable staff.

I don&'t recommend this location. The table was damage and they replaced it with another damage table. I contacted cs and they have not replied, there was no solution. They expect us to pay for a damage table. It was not a good service. The people are not very friendly. It&'s all business. You buy ,you leave and goodbye.

I don't recommend this location. The table was damage and they replaced it with another damage table. I contacted cs and they have not replied, there was no solution. They expect us to pay for a damage table. It was not a good service. The people are not very friendly. It's all business. You buy ,you leave and goodbye.

Nate Hodge is definitely the man to see in this store, very informative, doesn't hover, and doesn't ignore u. I felt very valued as a customer in the store.

Bought a table on 01/26/19. They told me it would be in March 5th. I got it today. They never updated me on anything. Also, I had to find the piece online then get it ordered. The first salesman I talked to blew me off and didn’t care about his job. I felt like I was in MCDS. The woman I ordered from was outstanding. The overall experience was horrible. Will not be back I will buy from a local store.

Great people and service

They’re very friendly! They work well with new customers, and we’re able to answer all questions. Looking forward to our delivery date!

Cindy is awesome!! Always goes over and beyond!! Great Customer Service !

Cindy is awesome!! Always great customer service!

Great customer service. Quality furniture at an affordable price.

Great customer service. Recommend if you are looking for quality furniture at an affordable price.

Decent selection but check online prices first. They were lower than what's quoted at store.

Very nice and most helpful sales associates, great location and beautiful furniture.

We had a great experience today at the Auburn store. Excellent customer service with 4 employees working. They all were friendly and went out of their way to search the store over for a specific lamp that we were looking for.

We had a great experience today at the Auburn store. Excellent customer service with 4 employees working. They all were friendly and went out of their way to search the store over for a specific lamp that we were looking for.

Always great customer service and everything is of great quality

Awesome location, excellent customer service! Vicky was awesome she was very patient with me.

I high recommend going to Ashley's for any furniture! They were so help and kind! they were also very patient with us being indecisive and with our busy 2yr old little girl!

Love Ashley. Purchase most of my furniture from them. Great selection and great pricing. Salespersonel very nice and accommodating. Purchase at one store and pick up or delivery from another closer to you.

Selection is limited, but if you find something you really like, they do give a 25% discount for military.

I very pleased with mrs VICKY service gave all info needed to make my purchase today .

I love to shop at Ashley's this is the only place I purchase furniture from. Carley is amazing; I called a day ahead to enquire about a product. She was very polite and knowledgeable of the different in brands. I highly recommend that if you're in the need for furniture Ashley's is the place to go!

12 months same as Cash.

Awesome furniture store!!

This is a great place to view, sample, and purchase furniture. I would highly recommend you visit this location, as well as their customer service representative Kaila she is wonderful at serving your financial needs. Also Mrs. Cindy is the furniture Queen. See her for your furniture needs. 5/5 would shop again.

My cousin recently purchased some furniture items at the Opelika, AL, "Tiger Town" Ashley Home Store including a piece of wall art. He took possession of the furniture but asked if I would pick up the wall art since it was to be a surprise for his wife. My cousin called John Davis at the store and told him that I would be by on Saturday, 8-21-21, to pick it up. Mr. Davis told my cousin that the wall art was "packaged up" and would be waiting for me. When I got to the store I asked for John Davis and was told he was busy. It took a few minutes for store employees to locate the item. When they presented it to me it was not "packaged up" in no way, shape, or form. I asked them to wrap it up in some way so I could safely transport it but was told they had no way to do that. What?! So here you've got a large furniture store that has no way of wrapping up a 24" x 36" piece of wall art? At that time I again asked to speak with John Davis and was again told he was busy. I took the un-wrapped item and left the store not a happy camper. The Ashley Home Store employees at this location apparently don't know what customer satisfaction means. And if they do, they certainly don't practice it!!!