Ashley Prattville, AL
Great style doesn't have to be expensive! Ashley cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Prattville, Alabama at a price that other companies cannot compete with. Ashley has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us directly across from Panera Bread on Cobbs Ford Rd. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
This company is terrible. I waited longer than it said I would have to wait to receive the notification my item was ready for delivery. I call to schedule delivery and they only offer delivery to me on Wednesdays. Obviously I have to work every single Wednesday. I offered them 4 other days a week I am available and I was told there was just nothing they can do and I would just have to take off work to receive a Wednesday delivery. There are so many other furniture places who are flexible with delivery times. I’ve never heard of only being available one day a week and not even being willing to work with your customers
If I could give no stars I would. With our most recent order, they delayed the whole delivery due to one end table not received yet (we were waiting on couches and a whole bedroom set), do not answer their phones, provide no updates, and now with our sofa broken they not only didn’t answer or respond—when we finally got someone to come out they ordered the wrong parts! Now we’re in a waiting game again. Believe me I’m fighting to get something back for all their incompetence and will never buy from Ashley’s again. And don’t give me short staffed. Anytime I’ve gone in there, there have been no customers but all employees sitting on their phones or making personal calls on the company phones. Maybe that’s why they do t answer. And good luck their customer service email doesn’t work either.
Lennon and Don't are some good workers, very patient and respectful
I would like thank the Delivery team Linwuan and Donte they were AWESOME!!! They were on time and very professional. They made me feel valued. I wish them much success!!! Thank you again!!!!!
I have NOT received my King size headboard footboard with rails that I purchased on 04/08/2022 from Ashley Furniture Home Store in Prattville AL. I paid in full for the bed. Was given a tentative delivery date of 05/21/22. Was not delivered. Then was told I would have the bed by August. I still have not received the bed. I attempted to file a report with BBB but keeps sending me back to first page and making me retype info. 08/20/22 Update: I have still not received the bed. I have spoken to the store. They told me that the headboard and rails are in, just waiting on the footboard. 09/08/22 Update: Shout-out to Ashley Furniture! My bed is scheduled for delivery! I will update after delivery as to how it is. I will give a honest review. It has been a long wait but I will forgive that. It is here so on to if it is worth the wait. I believe it will be.
Donte and Lenwon did an awesome job I really liked this delivery team. Hope to do more business with Ashley home furniture in the future.
Jason was awesome. Not pushy, but when it came time for my questions, and ultimately my decision on purchases he was incredibly helpful. The staff members who finished processing my order were equally AMAZING. I also took notice of the cleanliness of the store, which happened to be pristine. I would highly recommend this location for your next home decor purchases as the team members are thorough, kind and knowledgeable. They all deserve an increase in wages!!
Jason was very helpful!
Big chain stores do not care about customers. Bait and switch. Came in to pay cash for a new sofa. Employee said they had it in different colors in the back as well. So we waited........anddddd waited. Finally she returned to say "Oh sorry we don't have any couches in the back of this kind and we do not sell floor models" also it was going to be a week minimum before it could be delivered. But wait! They had more expensive ones in stock to buy! But....still no delivery. Don't waste your time. Go to Spiller furniture. Best experience we have ever had. Wound up buying a couch and a new mattress and it was delivered the next morning.