Ashley Store | Prattville, AL 36066

Greg and Amanda gave us great customer service during our visit at the Prattville location.

I had a Great experience with Amanda Jones- Ms. Annie Duncan

Knowledgeable and able to pinpoint what I was looking for based on my requirements.

Ms.Lynn was very helpful during our search for items for our new house!

Even short staffed, everyone was welcoming and helpful! Amanda Jones helped us find the perfect couch for us!

Amanda was so friendly and took good care of me.

Greg was great, super helpful.

Amanda B did a phenomenal job helping us today!! Def would recommend her if you’re looking for any type of furniture!

amanda is so kind and helpful!!! 🩷

Salesperson was very helpful and delivery personnel was polite

My fiancé and I recently decided to upgrade to a king-size mattress setup, and our experience at Ashley Furniture was exceptional, thanks to Amanda. From the moment we walked in, Amanda was incredibly thorough and attentive, helping us find a mattress that we absolutely loved. She took the time to listen to our preferences and needs, ensuring that we found the perfect platform option with storage that fit seamlessly into our lifestyle. Amanda’s recommendations were spot on, and we never felt pressured by any sales tactics. It was clear that her priority was genuinely helping us find what we wanted. Overall, our experience was fantastic, and we couldn’t be happier with our new mattress setup. We highly recommend Ashley Furniture and Amanda for anyone looking to make a home upgrade. Thank you, Amanda, for your excellent service!

Jason did his big one in helping me find something appropriate for my apartment, he took his time and completely understood that this was my first major move and answered every question I had. It took under an hour to find what I wanted and I’m very grateful!

Very impressed with Shannon and the prices at this location.

Greg was so friendly and helpful! Found a perfect sofa:)

The customer support was great! Tina was extremely helpful!

Amanda Jones was very professional and accommodating. She helped me by making my decisions sooo easy!!!!!

We walked in to see what was available for what we needed & had an outstanding experience with Greg! He took great care of us & we walked out with exactly what we needed for a great price.

I had a great experience getting dining room, bedroom, and living room furniture here. Amanda B. was very knowledgeable, courteous, and helpful. I was able to get the most for my money and love the furniture.

They treat me real nice there

Greg was awesome as our sales professional. We even found the identical sofa at a different location at a better price, and they matched it! Very nice people! Will buy from here again.

Personnel was extremely helpful and not “pushy” and allowed time and patience with considering buying options😁

Amanda Brown has been an exceptional sales representative. She is very knowledgeable of Ashley furniture. I am very impressed because she is young, full of energy, very considerate and has lots of potential. She is the best and will recommend others to Ashley furniture to ask for her during their shopping venues.

Working with Talvin was great. He was courteous and personable. Understood exactly what our needs were and was able to find what we wanted at a great price!

Talvin was awesome! He helped us find the perfect dinning room table and made the process easy.

Amanda Brown was great to work with.

Had a great experience with this Ashley Store. Husband and I were headed back to Florida and decided to stop in Prattville to check what we already knew we wanted. Amanda snagged us at the front door and she was the sweetest. She helped us out and made the sale! If you stop here go see Amanda!

I had a great experience shopping with Talvin! He helped me find the best price and the best option for us to pick up the furniture when it arrives. I appreciate your help.

Amanda was so very helpful yesterday when we came in to pick out a couch. She was so knowledgeable about the different couches that Ashley carries and was honest when it came to structure, materials, and longevity that we were looking for. We DIDN’T feel pushed, like SO many sales people do when we go in to buy furniture. Ask for her when you go into the Prattville store to shop next time. Definitely would recommend!!!!

Marty, Greg & Shelbi gave me great customer service with my new Stearns & Foster Mattress set. I will be back to buy a recliner soon.

Amanda Brown provided an excellent purchasing experience.

The are the best sales me that I have ever met.And he's just such a great guy.He'll be very professional and worried about how people feel in doing what they're looking for in the store. Gmo see Talvin he was me rep.

Greg was so helpful

AJ helped us purchase a brand new dining room table! Highly recommend!

Worked with Talvin, buying sofa and recliners. Absolutely wonderful experience, such a pleasure to work with. Talvin very knowledgeable about all furniture and his customer service is above and beyond excellent. Will do business with Talvin again guaranteed.

Great experience. Talvin was excellent.

I was in a bind and needed to pick up some furniture for my daughter’s birthday sleepover. I only had a small window of time to get the merchandise. It was close to the pick up closing time and I did not have enough room to get all of the items we purchased. Marty and his team members were kind enough to load and deliver the items for me right then. Excellent experience..!

Shannon was amazing. She was extremely helpful, friendly, and informative. She was not pushy at all. She waited for us to come back to her when we were ready with questions. Great experience.

My first time in the store in years. Mostly everyone seemed to be genuinely helpful, especially Lydia and Tina, and with the exception of the young manager on duty, whom, in my opinion has no business sense, my experience was pleasant. I went in to purchase, and additionally, I found an item in the clearance section that was nice, that I would have had to spend additional money to get it back to looking presentable, and the item was not even in their inventory!! I was willing to pay fair price for it, but the price he quoted me was absolutely ridiculous!! I've been in his position before and there's no way I could justify his actions! I'm just hoping that his behavior is not the norm at this business. Other than that WTH moment, I thought my other encounters with staff members were informative, friendly, and helpful!!

I have ordered several times! Everyone is a big help! Furniture delivered promptly.

Great experience and friendly staff. Definitely ask for James when you go in for a mattress! He's amazing!

Worked with Mrs AJ very professional, respectful and easy to communicate with.

Jason provided us great customer service & helped us find exactly what we needed.

Nice sales staff. Good product.

James was great and got me what I needed

Had a great experience. I showed Cliff what I wanted. He found it and ordered it for me. He explained all the warranty and delivery options. I paid for it and left. Took about 20 minutes and I was in and out.

James helped out very much

James is amazing and a very helpful sales rep! Thank you for all of your help!!!!! The rest of the staff was extremely helpful as well!

James was professional, friendly, and very hilarious.

I worked with Jason to purchase some bedroom furniture yesterday and was very pleased with the service. Everyone I encountered was helpful and friendly. Jason was very knowledgeable, attentive, and easy to work with! He even made sure that I got the best savings. I would recommend working with him and certainly would do so myself again if/when the need arises. My furniture should arrive within a couple of weeks. I am pleased with my selections.

Great service easy to deal with.

Is a very joyful experience one of the reasons was the salesman was very knowledgeable on the products that they sell great experience!!!

Great service, great selection and a great deal. Thanks again.

I am so happy about my zero gravity fully reclining chair. I can keep my legs above my heart and sleep in this. The deal was better than online. The service and help at the store was excellent. Ashley is definitely the place to go to get quality durable, lasting furniture. You outdid yourself Ashley store in Prattville!!!!

I came to just look. However, I left with a purchase of a sofa, rug, and two furniture pieces. Shannon was an immense help, very sweet, and informative.

Extremely friendly and took interest in what we were looking for. Piece of furniture was on sale on the internet. They didn't hesitate to match the price. Yes, we will shop there again.

Aj helped me out buying my new sofa. She is awesome!

We were in search of a tv console. We were greeted as we entered the store by two friendly ladies. They showed us multiple pieces of furniture and gave us a time to make our decision. They answered our questions quickly and knew their products. We would buy from them again.

AJ was great! Very helpful and easy to work with

Very excellent customer service!!!

Great customer service from Shannon and TJ

Shannon did an awesome job helping me choose the perfect sleeper sofa and love seat .

Shannon did an excellent job. When you're looking for furniture she is just the perfect person to help you. Very patient and friendly🥰.

Shannon was a great help in helping us get a new couch. She is very professional and nice, thank you so much Shannon!

Jason was an absolutely delight today helping me decide with my sectional choice he went above and beyond and Kristina was also a great help as well!

Talvin is an excellent salesman Tommy is great customer service exemplary Very professional handling of all business Transactions We will certainly return

Tommy and T.J did a wonderful job accommodating us and helping with any and all issues/questions we had!

Chris and Angel did a FANTASTIC JOB on our furniture delivery this morning, thank you.

TJ and CJ went out of their way to help us out of a sofa crisis. Truly amazed by all their professionalism, flexibility, friendliness, and ability to work with us. Tommy too. Simply put, outstanding customer service on top of quality products and value. Thank you, Ashley Prattville!

Truck 1 arrived and conquered! They were friendly, precise with their set up, and cleaned up as they went along. Everything completed in under an hour. Got everything placed in

Truck 1 was awesome and professional!!!

Everything from the purchase of the couch set to the delivery went flawlessly, communication was excellent with estimated arrival times and the a phone call to let me know they were 20 minutes away. Truck 1 was a well oiled team, Luis and Alejandro were very friendly and efficient. They were able to back into my front yard dodging a tree and an my enclosed trailer. I couldn’t be more satisfied.

Truck 1 Driver and assistant were very professional. make sure everything was just right before they left. Very friendly. Also great customer service.

Shannon and Thomas has such great Customer service 10/10 highly recommended

Did a great job helping me out !! Thanks to Tommy & Shannon.

I always work with Jason when shopping for furniture. I am extremely happy with everything that I have purchased. I would recommend him and this company!

Jason did a wonderful job helping me out today with finding a chair to match and compliment my furniture in my living room. Tommy was very helpful in helping get me checked out! Would definitely recommend them both!

Awesome.. Zack

Great service from Zack and Tommy

Tommy and Greg were absolutely amazing! The service here was some of the best service I’ve ever received. I’ll definitely return.

Great service and great people!!

TJ and Tommy at the Prattville Store are the best...go see them!

TJ and Tommy were great! Really helped a lot on helping us make a decision on our sectional! Thank you!

Sales folks were great, easy to find what we needed and Tommy was the greatest!

Jason and Shannon did an excellent job!

Jason and Bre did a great job on assisting with me and my family. Highly recommended to pay them a visit. Thank you both again for everything.

Ashly was great and very patient and work with me for hours helping me make up my mind she was great help

Ms.Shannon was very helpful today in the sale of my furniture. Give her a call if you're interested in new furniture.

Very professional and helpful…. Tommy, TJ and Jason was amazing they worked like a dream team making sure I got everything I wanted. They also had great conversations and made you feel comfortable. I’m definitely going and highly recommend you do so to and ask for those three that I mentioned, I promise you, you will not leave Ashley disappointed!!!!

Had a really good shopping experience, thanks to Shannon.

Shannon and Bri were absolutely excellent and displayed exceptional customer service. Both were pleasant to deal with, very knowledgeable, and personable! Ashley in Prattville, AL is the way to go. Ask for Shannon for assistance!

Brandon and Shannon was so helpful!!

Tj and Bri were a delight to work with very professional and kind. Would definitely be back

Best service by far. She was friendly energetic and helpful!!!

Bre and Greg were great help.

Shannon was an amazing sales person!!! She was a pleasure! I am happy with my purchase!

Greg did a great job. Very professional and knowledgeable.

Talvin, He was very helpful and very professional when helping my Husband and I decide on our furniture purchase. Thank you to Tommy as well.

Talvin, great service. Everyone there at Ashley are very helpful and thorough. Very happy.

TJ & Tommy did a great job today helping us find the furniture we needed and wanted while sticking to our budget.

Good prices, great service, and excellent delivery team!

Amazing guest experience!! I will be back

2 stars for the original sales associate who attempted to help, but everyone else has been rude or not willing to help fix our issue. It shouldn’t take 5 days to return my call about furniture I haven’t received. I have been less than thrilled to work with Ashley’s and once this matter is settled I won’t be purchasing from them again.

Very pricey but great products

I went in to Ashley furniture on May 19th and purchase a living room suite, bedroom suite , and dinette set . I made a cash purchase a few hundreds shy of being a 8,000 purchase. Well 2 delivery guys brought my furniture approximately 3 weeks later. While bringing the loveseat in they bumped my wall. Mind you this is a newly built home. I went into Ashleys as soon as I closed on May May19th. Well, after we got the livingroom set in place. We noticed that the couch was not right. Called the store express our concern. They send an warehouse associate out on June24th. I express, he called his manager via phone. I showed him where my wall was scratched up from when it was delivered. He took a picture with his ipad. He stated he would get back with us to set up a date to pick the defected loveseat. I requested he come after July 4th. Okay myself and my husband made numerous of calls as to when the loveseat would be picked up. You would think we were calling the wrong store. Because there was notation of any of this. We would leave vm on the warehouse vm. No return call. Finally, the last week of July the loveseat was picked up. In between them picking the item up I called and called to get an update. No one knew what I was talking about or they said we will get somebody to call you. Will let it be known I never received the call. So Sept. 8th, I called and asked for a manager and corporate number. Now at this point everything started to make sense they remembered all about this order and was going to call me just this week, the same week I called.. interesting. Well needless to say they had my couch the next day on Saturday before 12. Now, I asked the gentlemen to take a picture of the wall. The manager over the warehouse called me back in reference and he stated O wasnt aware of the "little scratch" on the wall. I came unglued how dare you down play the negligence of your deliverers. When I corrected him as to "the little scratch". He tried to explain that he didn't mean it like that. But, I made it known I don't care if it was little or big. I didn't do it and I brought it to their attention. If my house going to be torn up. Let it be by us. Then he stated they never had any drivers of another race besides african american or white. I knew that was a lie cause this time a latino and white guy brought my furniture this time. I will not buy anything else from Ashley. This was my first and last time buying anything from here

Great place to shop go see Greg he's a fantastic sellsman

Sebastian was extremely helpful, professional and courteous! He was a joy to do business with!

Ruby was a big help with my order in the store, and the delivery people, Chris and Angel, were very courteous and careful with my delivery.

We ordered online and the extra couple weeks to get the exact color we wanted was worth the wait! But hands down our two delivery guys were awesome! They smiled the entire time, friendly and professional! They had our order inside and put together in about 15 minutes!

We had the most amazing time with Sebastián! Even though we couldn't purchase instore he sat with us for over an hour helping us purchase an item online. What an awesome sales rep!

Great customer service and reasonable prices

I purchased a couch set that didn’t fit in my room the guys who delivered it messed up my walls. I got in touch with the guy in the warehouse he got me someone to fix the walls and I was very pleased with the final outcome thanks Christian for everything!!!!

Had a great shopping experience with AJ

Great deal on a recliner. The staff was professional and friendly, especially P, who went above and beyond to help us.

I went to Ashley in Prattville to look around. The store looks so much better than it did a year ago.

Great sales associates, fair prices! Im very happy with our new sofa!!

Amazing customer service. The gentlemen in the loading helped us load it onto a trailer and saved us a 40 minute trip. We could not ask for better service than what was provided to us today, we have been a repeat customer for the past 8 years and will continue to shop with Ashley's because of the people that work there.

Beautiful place for amazing, good quality furniture. Hands down. Staff is great! One employee in particular, his name is Sebastian. VERY KNOWLEDGEABLE, VERY PATIENT, AND JUST 100% AN AMAZING SALESPERSON! I GIVE HIM 5 STARS ALONE. If you visit this establishment, ask for him!

The Prattville management team are unprofessional and not responsive to concerns/problems. Store manager avoids calls and the customers service manager hangs up on you.

Awful awful awful… I paid $2k for my kitchen table set. It was not delivered as promised. When it was delivered it was damaged, they sent me a replacement and it was damaged worse than the first. They have refused to give me upper management contact info or give me a refund and just come get their stuff. I am going to the BBB and will pursue small claims. I am furious!! Wish I could give no stars!!

The whole staff was courteous and professional . Greg answered all of our questions. We were impressed with the quality of the furniture. A pleasant buying experience.

If I could give no stars I would. With our most recent order, they delayed the whole delivery due to one end table not received yet (we were waiting on couches and a whole bedroom set), do not answer their phones, provide no updates, and now with our sofa broken they not only didn’t answer or respond—when we finally got someone to come out they ordered the wrong parts! Now we’re in a waiting game again. Believe me I’m fighting to get something back for all their incompetence and will never buy from Ashley’s again. And don’t give me short staffed. Anytime I’ve gone in there, there have been no customers but all employees sitting on their phones or making personal calls on the company phones. Maybe that’s why they do t answer. And good luck their customer service email doesn’t work either.

Lennon and Don't are some good workers, very patient and respectful

I would like thank the Delivery team Linwuan and Donte they were AWESOME!!! They were on time and very professional. They made me feel valued. I wish them much success!!! Thank you again!!!!!

I have NOT received my King size headboard footboard with rails that I purchased on 04/08/2022 from Ashley Furniture Home Store in Prattville AL. I paid in full for the bed. Was given a tentative delivery date of 05/21/22. Was not delivered. Then was told I would have the bed by August. I still have not received the bed. I attempted to file a report with BBB but keeps sending me back to first page and making me retype info. 08/20/22 Update: I have still not received the bed. I have spoken to the store. They told me that the headboard and rails are in, just waiting on the footboard. 09/08/22 Update: Shout-out to Ashley Furniture! My bed is scheduled for delivery! I will update after delivery as to how it is. I will give a honest review. It has been a long wait but I will forgive that. It is here so on to if it is worth the wait. I believe it will be.

Donte and Lenwon did an awesome job I really liked this delivery team. Hope to do more business with Ashley home furniture in the future.

Jason was awesome. Not pushy, but when it came time for my questions, and ultimately my decision on purchases he was incredibly helpful. The staff members who finished processing my order were equally AMAZING. I also took notice of the cleanliness of the store, which happened to be pristine. I would highly recommend this location for your next home decor purchases as the team members are thorough, kind and knowledgeable. They all deserve an increase in wages!!

Jason was very helpful!

Big chain stores do not care about customers. Bait and switch. Came in to pay cash for a new sofa. Employee said they had it in different colors in the back as well. So we waited........anddddd waited. Finally she returned to say "Oh sorry we don't have any couches in the back of this kind and we do not sell floor models" also it was going to be a week minimum before it could be delivered. But wait! They had more expensive ones in stock to buy! But....still no delivery. Don't waste your time. Go to Spiller furniture. Best experience we have ever had. Wound up buying a couch and a new mattress and it was delivered the next morning.

Loved the service and staff

We are extremely disappointed with our purchase from the Eastern Blvd location in Montgomery, Al. After waiting 2 and half months we received a partial order. Still waiting on some items. What’s most disappointing is we purchased an expensive mattress and it feels like we are falling through it when we laid on it. We are not big people, in fact we are relatively thin. When my husband called the store to address the issue they told him they would send someone out to see if the mattress has a defect. We want a mattress that we aren’t falling through. When my husband tried following up, the manager Aaron Shaffer was avoiding the calls. We’ve only had the furniture 24 hours and still can’t sleep on it because the mattress is trash. I strongly recommend purchasing from another store because the service we are getting is not worth the hassle.

Only gave the store three stars only because I couldn't really find what I wanted but the sales rep was very pleasant and hospitable her name was Shannon thank you for helping us but I will return

Sales person was not very interested in helping us order a recliner.

If you are planning on making a purchase from Ashley furniture make sure you do your research. In 2018 I purchased a dining room table and chairs. I also purchased an extended warranty that would cover the furniture for 5 years. I was told it would cover any damage that happened to the table or chairs and if it could not be repaired then it would be replaced. I have filed two claims for damage to the table and both claims have been rejected. They most definitely have failed to hold up their end of the warranty. I will never purchase anything else from Ashley Furniture. Very disappointed.

Upon arrival we noticed a young couple loading a loveseat into the back of their Tacoma & asked if they purchased it off the floor & the wife responded, “yes because it had a few damaged areas on the back & they didn’t want to wait TWENTY WEEKS for delivery” so the manager allowed them to purchase it directly from the floor. We found a small pub top table that had 3 or 4 nicks that could likely be filled in with a furniture marker, but for what we were looking for, it would be perfect. A sales lady we spoke with said since it has damages that the manager would likely let us purchase it from the floor since he had just done the same for the couple that left prior to us. Totally different story when we asked said “manager”. He said he would only order the table for us and we’d have to wait but then offered to UP SALE us into a bigger & more expensive table that could be purchased off the floor. While I may continue to do business with Ashley, the Prattville store has forever lost business & I will discourage any and all from ever doing business with that shady store!!!

I have been a loyal Customer to the Prattville store for many years and have never had a major issue until today. Came in to the store to purchase an item and found they had the item on the floor with several dings and scratches. I offered to buy the floor model and was told by a sales employee that could potentially be an option since it was damaged. Upon speaking to Johnny the manager I was informed that I would not be allowed to purchase the item from the floor since that was against the policy and he would have to order it but he had a larger version in stock today for purchase. I brought to his attention I was pulling in the parking lot he had opted to sell another customer a large blue chair off the floor because it also had damages, yet mere moments later it was against company policy? It seems to me this store uses its discretion on who is allowed to purchase from them and who is not. I left my information for the owners to contact me regarding the stores policy and to determine who qualifies to purchase items from the floor and who doesn’t. Will update my review upon a return call from the owners.

Just had an amazing experience at Ashley’s Furniture. Sandy was extremely friendly and willing to go above and beyond for us to get what we wanted. Loved the fact that she gave us space to shop and then was there when we needed her! Highly recommend this store to anyone looking for new furniture!!

Fabulous and spacious showroom, beautiful furniture, outstanding prices and ask for Greg.... best salesperson with super attitude!

Good store, expensive prices, and quality furniture (I subtracted a star due to the long wait for items -- 5 months to be exact); See my salesman Leonard for great customer service

I purchased a bedroom set on 7.12.2021, and as of 10.28.21, I haven't received my items. Also a scheduled delivery date is set for 10.31.21, and no one has informed me if it will be delivered on that date. I tried to call customer service, but no one seems to know anything, in fact, I was told to call the distribution center to find out about my delivery. I could be wrong, but I thought I did my order from Ashley Furniture, so why do I have to call about my order through someone else...... My experience has been AWFUL!!!!! After or if I ever receive my purchase this bedroom set and mattress I will NEVER order from them. I'm going to make sure everyone I know never orders from them and the advertisement are a joke!!!! Update: As of 11.23.21- I have received a bed and a mirror with no dresser to go with it, and as of today received an email that delivery will be 1.22.2022!!!! That's over 6 months from the time I ordered. What kinda of company is this, a CROOKED ONE!!!!

Ordered a living room set and dining room table on 5/9/2021. It's 10/25/2021 and I can't even get an update on when I'll receive love seat. Received love seat on 11/2/2021, just waiting on server now.

On June 30, 2021, I walked into the Ashley Homestore in Prattville Alabama and paid cash for a sofa and loveseat. It clearly states on my sales reciept that the ETA on my order is between 10 and 16 weeks. The allotted time has passed and I have yet to hear from the people at this store about when I would recieve my order. I have tried making contact with the manager many times by phone, leaving messages for a call back, to no avail. This is just poor customer service. I seriously would like to be informed by this establishment as to when I would recieve my order, if this isn't at all likely in the very near future then I need to be refunded without any further hassles. Hopefully I don't have to go to the Consumer Protection Agency or seek legal counsel for assistance in resolving this issue.

Nice visit, but the current logistic situation is tough on furniture purchases. 12-20 week wait, someone's gotta fix that.

I was treated with great respect by the manager, Johnny, & his staff at Ashley Furniture Prattville, AL! All agents always helped me to find the furniture & items that I was looking for. In fact, when my layaway item did not arrive when I expected, your manager, Johnny, gave me free delivery of my last item, q white chair.

Sales was very knowledgeable of the products, very willing to accommodate, and ever so patient. Thanks Shannon!

Excellent selection of furniture! Donna was a jewel! Provided excellent customer service!

Nice staff. Helpful

I purchased furniture December 21, 2020 paid in full. I was promised a delivery date of February 19. On February 19. I am a traveler so I caught a flight from California so I could be there for the delivery. I lost 3 days work to be home. I called the store to check on delivery time and was put on hold numerous times only to be told the furniture did not come in. I was promised several new delivery dates all lies. In this process I was put on hold and hung up on. Lied to about the manager being in the store. I have finally talked to the manager and still no furniture. I asked for a refund he said he has to check with the district manager to see if I am eligible for a refund. I was told that it will take at least 3 weeks for me to get a refund. I am very dissatisfied with their services. I just want my money back and it seems like they can’t refund me. I have contacted an attorney. I will never ever step foot in another Ashley store. Ashley furniture had left a very bad taste in my mouth. They are very unprofessional.

Went to the store and the sales person was so pushy and followed me around the store trying to pick bedroom for me I had to tell her it wasn't my style so we lefted

Absolutely worst place I have ever bought furniture from! I bought back in february and was promised my furniture by the first week of april. I am still trying to receive my furniture now and I have also been asking for a refund. They keep pushing my delivery date back but at this point all I want is a refund. They act like people just have thousands of dollars to throw away!

I am not one to usually leave negative reviews but I would rather save someone from the experience that I have had. We spent several thousand on a recliner 5 years ago and purchased their store warranty. We have had multiple issues with this couch but conveniently enough, none of it qualified for a warranty claim, so we were given a store credit of the $599 that we spent on the unused warranty. In February of this year I ordered a desk and printer stand with the warranty credit. The printer stand came in quick but appeared as if it was supposed to be for another client. It had been sitting in the warehouse completely assembled and wrapped in plastic wrap for apparently a while because when I unwrapped it when we got home (2hrs away), it was coated in dirt and dust, had nicks in the finish, and the screws holding the drawer straight were completely stripped. We live two hours away, so taking it back for an exchange wasn’t worth it. We are still currently waiting for the desk to come in. The arrival date has changed 4 times so far and management cannot give me a guarantee that the new date will be accurate.

Friendly employees helpful

Always helpful when I go here. A man named Greg was a tremendous help when it came to picking out my new bedroom furniture and mattress.

The "new owner" attempts to make the customer seem as though they are less than adequate. After numerous attempts to receive a refund for "canceled " and "no longer available furniture " we have attempted to contact anyone with any intelligence concerning the matter of OUR REFUND! EVERY single person from sales to ",Nick, or whatever his insignificant name is, supposedly the general manager. Haha! We received nothing but LIES! IT SEEMS AS THOUGH "ASHLEY IN PRATTVILLE " LOVES LAWSUITS! Oh, and they somehow continue to remove ALL NEGATIVE REVIEWS.

Very clean and super knowledge and friendly staff the manager was there to answer all my questions

Quick and easy process and the prices were fair.

The Prattville Ashley Homestore was awesome for us. After I ordered a recliner months in advance from another store, it was not going to be delivered due to a warehouse fire. With less than 2 weeks until my due date, I called the Prattville Ashley store and had the pleasure of speaking with Greg! He took down the names of the chairs I liked and called me back to tell me what they had in stock! Purchasing was so easy and he made the process stress free for this 38 week pregnant and hormonal Mama! 🤣 I will be forever grateful and definitely be back for future purchases!

It was my pleasure dealing with the staff and looking over all the great furniture that Ashley Furniture Store has and the staff was very friendly and helpful. Go check them out for your next purchase. Ask for Summer. Thanks guys

Great staff. Every time we visit we are always greeted at the door. Overall good experience purchasing furniture.

This is the second set of furniture I have bought from this store the first chairs where cheaper but one lasted only 6 months before having to be repaired so we went and bought new again from here this time spending $2000.00 electric dual loveseat motor on one side broke called told parts would be here 7 to 10 business days never showed called customer service in Mexico was told parts never ordered nrverbuy anything from this store again ndver

Leonard was so helpful. We ordered a leather sectional, bed, and mattress. Leonard was very knowledgeable about the mattresses and helped us choose the right one for us. Although we were told that it may be 14 weeks or longer, we are hoping it comes sooner.

Very great experience. I purchased our master bedroom suite two years ago and still love it. Today my husband and I purchased our new living room furniture. We fell in love with the sectional to say the least. The customer service was amazing , just sucks that our couch won’t be complete until May due to Covid.

Summer, Shannon, and Johnny at the Prattville AL Ashley Homestore was so very helpful and pleasant. Each went above and beyond to ensure my wife and I were completely satisfied with price and delivery options. Very professional and a great bunch of people. If you're looking for quality furniture and a great buying experience look no further than Ashley furniture Prattville.

I was helped immediately. They got right on the paperwork. They answered my questions and i am a happy customer!! I have had my eye on the living room set for some time and they made my plunge easy! Thank you so much!!!’

I came in very quickly before they closed looking for a mattress. They were speedy to deliver excellent customer service and I left with the mattress I was looking for with 5 minutes to spare. I believe a man named Doug or Dave helped me and I'm very happy with the service I received today.

Awesome service with a smile!😊 Everyone from the front door receptionist to the sales representative was very professional! I'm really glad I've chosen Ashley Home Store and will recommend them to anyone looking to purchase great home furnishings!!

My daughter and I went in to buy furniture for our new home, we were snubbed when we walked in. We walked around a good 15 minutes and every employee looked at us and ignored us. We finally flaged one down and he proceeded to tell us everything was out of stock and in mid conversation he asked another customer if she had a question and left us standing there.

Prices too high , no free delivery.

After finding the desk I wanted online we went into the store hoping to purchase in store. They price matched and were extremely helpful! Overall 10 out of 10 for this store experience.

I saw my "dream" bedroom suite at this location about a great ago, but did not purchase it at that time. Yesterday, a year later, I went back to this location. Although the bedroom suite was no longer on display, Greg Mitchell, Sales Professional, was able to find it on their website and I was able to finally purchase my "dream" bedroom suite!! Thanks Ashley HomeStore!!

Customer service from ms Summer was very professional. She answered all my questions and there was a lot. Ordered my furniture and now the wait is on. 😁

I enjoyed shopping at Ashley. Nice and friendly customer service.

Great service: my sales rep helped me & focused on our family for over 30 mins. Great and trendy products !

The Prattville AL location always treats me well. The management and sales associates are always very polite and knowledgeable. The only reason I cannot give a five star review is because of issues I am having with the corporate office in trying to get some warranty work completed. I do not hesitate referring them for your furniture and bedding needs. My wife and I have furnished our entire house in the past two years exclusively with furniture and bedding from Ashley HomeStore in Prattville, Alabama.

Quality furniture and the staff is very helpful.

I had a good experience and hope my items are delivered no later than a month.

Excellent customer service. They really personalize the furniture shopping experience!

Greg and Johnny were so helpful. Will be our go to store for all furniture needs now!!!!

Ashley Home Store has a great group of professional who works there. The manager and staff want to assist you with your shopping experience. They take the time to be communicate to their customer's and are willing to go the distance to help them find what they need. I recommend this store to anyone wants quality products at a reasonable price.

I’ve been looking for the perfect living room set and once the pieces arrived - I apparently didn’t measure correctly, but I am no expert designer nor claim to be. The sales staff were quick to help me get my dilemma fixed, credit my account and even find the perfect mattress for my son in addition!

Always fast & friendly service. They went beyond normal service to help me find that perfect kitchen table & server. They are my furniture store of choice!!!

The representative was very patient and attentive. Customer service was friendly. Store was clean.

Justin was a great sales rep. He was very personable and knowledgeable. He was patient with all of our many questions and us bringing our 4 year old with us. He let us sit in various sitting positions and spots on the furniture and compare if we wanted power or manual recline. I'm excited for my new furniture as I have never had anything new or of such quality. He made such a big decision seamless for us. Although, I'm a bit saddened it may take up to 10-12 weeks for them to be delivered. We have an Ashley mattress (we ordered recently online) so getting the living room set from Ashley was a no brainer as far as quality goes. Definitely would recommend Justin at Prattville, Alabama location.

Went there looking for a bed they said it would be at least 6 to 10 weeks before one would come in regardless of what bed we chose

Ashley’s I’ve always loved bc it’s my favorite name . I didn’t have good experience the second go around . The first visit after they didn’t have what I wanted in ,the salesman was done .... Second time the sales rep was trying to handle too much at one time . I waited an hour while he did my paperwork then tried fitting in another customer while we waited on the credit lady , which when arrived was awesome . Throughout the night he continued to put me on hold while dealing with another customer rather then finishing my sale . Needless to say I was there 2-730 buying a three pieces couch set

Looking forward to furniture delivery! Great experience and would recommend to others to shop at Ashley Homestore for the best quality and value. Thanks

We had a great experience with Greg and Shannon today. They help us find everything we needed. Thanks Guys!!! Stop in you won't regret it.

Norm was so helpful and kind. Took care of my needs and was very patient with me while I shopped.

Friendly and courteous service while at the store

My salesman was Greg in the Prattville store.. he was so nice and patient with me. I was having to make a big decision with new living room furniture and he jumped right in and helped me so much.. he was a pleasure to work with.

Ashley Homestore in Prattville Alabama I enjoy everything the really took care of all my needs in helping me make my purchase and everything was in and on time manner great service.

My mom and I walked in looking for a dresser. We were greeted by multiple sales reps. They didn’t pressure us, but simply asked us to look around and let them know if we had any questions. When we were ready to purchase, it was effortless and they gave us the best deal possible. We had to ship out of state and when they heard I was in Louisiana, they showed concern for me due to Hurricane Delta. No hassle, just great costumer service. We never felt rushed, but it was a quick process.

Summer was our sales associate and was so kind and helpful! Delivery date is 10-12 weeks, though. Another effect of COVID-19, which is why I’m not downgrading my rating.

My experience was very good. Greg Mitchell was extremely helpful and courteous and provided great customer service. I will absolutely be shopping there again and I will be going straight to Mr. Mitchell for whatever I need. I wish there were more associates like him.

Leonard was very professional! Sense of humor out of this world! If you are ever in the Prattville store go see Leonard! Professionalism at its Best! Customer Service Satisfaction!!!

I was greeted warmly upon entering the store and the salesperson I'd been speaking to via the phone was with another customer, but I was asked by several if I needed help even though I told them I was a returning guest of another sales person. They offered their assistance regardless if I needed any. My whole experience was positive and the team worked together in unison to keep me a happy client!

Sales Rep (Norm Hansen), Ashley HomeStore, Prattville, AL was extremely courteous and helpful. Fully explained the product and like products to enable an accurate comparison of pricing and quality. Norm ensured our shopping experience was top-notch. He detailed all the materials and warranties associated to the various furnishings we purchased. He was very thorough in ensuring we took our time selecting a desired product that my family will enjoy in the coming months/years. A delivery/install date was selected to safeguard against any potential shipping delays due to the current pandemic crisis.

Very helpful and informative salesman. He helped us make the best choice for our needs, and educated us on how to keep our mattress in great shape.

One of a few Ashley stores that has a lot of furniture on display. Only downside - no kids furniture assembled. Overall Great service, building, and location.

I loved my visit at Ashley on yesterday. The sales person Norman was excellent!!! I will be back shopping soon.

Great all around customer service...

We had a good experience today @ Ashley furniture, prattville. We found just what we were looking for. The salesman was very helpful and nice. We will come back!

Great Customer Service

Received half my furniture on delivery day. I was unaware of that because Ashleys never called me to tell me that LITTLE detail. They have TERRIBLE customer service.

I went to Ashley’s to purchase living room furniture. I bought my last set from there and it lasted a long time! As before, I was immediately greeted when I walked in the door. Michael was very courteous, informative, and helped us make a great purchase! I will definitely continue to be a repeat customer!

Very knowledgable staff, easy buying experience, and delivery arrangement made recieving our new furniture easy..... thanks Ashley furniture !!!

Great customer service with fantastic prices!! I enjoyed my experience here today! I hadn’t been to Ashley’s Furniture in a while but I stopped in today shopping for a mattress....so glad I did! Shannon gave great customer service and she was very informative on the different selections . I highly recommend Ashley’s 😍

Great selection, very friendly and helpful staff. We'll definitely be back

My sales associate was so kind and He really tried to meet all needs. He made buying furniture easy !

My experience today at Ashley HomeStore was everything and more. I went there looking for mattresses and I walked out a satisfied. Thanks to Mr. Leonard at the Prattville,Al location.

Was so disappointed by the store and their associates, quoting one price then changing it when it was time to write up the invoice. Letting me know either they dont know how much an item cost, that they are trying to sell or they are just straight up crooks that cant add but can count your money. I'm finish with them.

So I made a purchase of all my furniture July 16, at the store and was really happy with the service until my first partial delivery arrived. My dinning table set arrived damaged! All of the chairs were uneven to the ground by a lot! All chairs were return and as of September 1, I still don’t have a date for my chairs to be delivered. Excited for today as I had scheduled another partial delivery of 2 bar stools, it so happens that I get another item damaged.yet another piece of furniture uneven, stiff and with cracks. I’m very disappointed with the quality of the furniture and I still have other pending partial deliveries with no confirmed dates.

Well maintained store. Knowledgeable sales people. Not overbearing or pushy. After shopping for 2 months we found what we wanted at a great price.

Great customer service and very informed

The Prattville store is set up very nicely, staged well and super clean. Everyone there is so inviting and hospitable. Our salesman, “Justin” was so warm, friendly and helpful. He was very informative, explained everything to us so nicely and was very patient, especially with my “indecisiveness.” He definitely went the extra mile for us. He’s truly a wonderful person and an asset to the company. The store manger was also super kind, funny and super personable. The customer service at their store is impeccable. I would definitely go back and I recommend Ashley Furniture in Prattville, AL 100%!

I love shopping at Ashley! Employees are a pleasure to work with. I bought a chair and was not satisfied with the space I had bought it for and it was no problem to take back and exchange for another chair. I am so pleased with the new one and appreciate their patience.

Very knowledgeable and friendly staff! Made the process of furnishing my new apartment easy and fun!

Awesome service from Justin and very helpful.

Had a great experience looking freely over the showroom. No pressure from Leonard or any of the sales professionals. Ended up buying seven pieces a week later and Norm was just as professional as Leonard. Great sales team and great experience. Can’t wait to get the furniture.

I’ve always loved Ashley’s furniture selection. I walked in the store with a idea of what I wanted walked out having purchased what I wanted!

Justin was our sales representative. He was very knowledgeable, patient and kind. We will definitely be repeat customers at Prattville's Ashley Furniture store.

Have you ever been searching for that ideal furniture, in which it gives you that wow, yes this is it. Well I found exactly what I've been looking for at Ashley's furniture store in Prattville. The management team was simply the best.

Staff was very helpful and attentive

My experience at Ashley Furniture was a breeze. I was looking for nightstands and didn't find any that would match my bedroon suite. However, Mr. Leonard was helpful and knowledgeable of the merchandise. I was happy to purchase my new pillows that match my living for a AWESOME PRICE!!

The in store people are nice and eager to help. The sectional sofa we purchased from ashley is overpriced, poorly designed and cheaply made. Within six months of purchase a portion of the sectional actually broke, after waiting several weeks for the repair guy to show up ( who was super nice and very knowledgeable) peeled the back fabric , yeah that is broke and I cant repair that on site. So a replacement was ordered it came after several weeks. In less than 9 months the replacement has broke. Of course they cant refund the money, which I asked for when it broke the first time . So I'm trying get sofa repaired again but they cant seem to answer the phone at the store to get an update of the status.

Mike wheeler awesome guy

Sales representative Emmett was excellent. If you need furniture, ask for him. He answer all your questions, very patient.

The in-store experience was amazing! Great customer service in store. However, my furniture didn’t come in until two months after the original date, which would’ve been fine if they would’ve called and told us there would be a delay. Whenever we tried to call no one ever answered the phone. I would literally sit on hold until someone picked up the phone and hung it up! Oh and I still don’t have all of my furniture! This wasn’t even delivery! We thought it would be easier to just pick up our furniture! WRONG!!!! Never buying furniture from here again!

Went in and sales were not pushy!! We found what we liked with the help of Norman and he was very helpful and took care of all the needs!! Great place to shop!!

TJ was super helpful with the purchase if our new mattress! We can’t wait to get it! Thank you for your help!

As always the store was a joy to shop In. The manager was very helpful, not that I needed a manager. He just saw me first and made sure to put me in the hands of a very skillful sales associate. The associate helped me find exactly what I was looking for.there was no pushy sales tactic to make me spend more money. I love this store!!!

I visited the Prattville Al store this afternoon and was beyond impressed with my overall experience. Johnny and Shannon, both, went over and beyond the call of customer service. I look forward to working with Shannon in the future getting my home decorated with the best furnishings. These guys are awesome!! Thank you both and see you soon!

Salesman was great! However, when some merchandise was delivered, it was damaged. Have to wait even longer now for everything to be delivered. However, overall quite satisfied. Would definitely do business with them again.

Great showroom, great staff assistance!

Customer service was awesome. I got the couch I wanted in payments with only $99 down.very excited thank you!

I enjoyed my shopping experience with Greg Mitchell. He’s knowledgeable and not pushy. We actually came in one day and returned another to make our purchase,

The store is neat and clean. The staff is nice enough, bot overbearing, but courteous. I really wish the store had more lighting, is very and hard to see the colors of the furniture fabrics.

Great selection of furniture with a great friendly knowledgeably staff.

I was very pleased with my experience at Ashley in Prattville AL. They were very informative and now I get to have a better night sleep on my new mattress!!

Had an excellent experience today! Greg, our salesman, was very patient with us and made sure we were 100% satisfied with our purchase! Will definitely be going back in the future and recommending them to everyone.

Justin Barber was the salesperson and he was very helpful with measuring different dinning tables to met our needs. The process was fast and easy thank you Ashley Furniture

We had a great experience at Ashley furniture in Prattville. The salesperson, Norm, allowed us to browse everything at our leisure without any pressure, then helped us put together the bedroom suite we wanted. Can't wait for it to arrive!

Very good service. Emmitt even moved tables around so I could see them with the furniture I chose.

This store is the absolute best Ashley Location around. The Professional and friendly service is amazing. I have shopped here for years and will continue to do so for many more.

Very great experience every time we walk in. Staff is friendly and knowledgeable about their inventory. Thank you all and we will be back again!

I'm very disappointed about my purchase. I made a purchase about a month ago with the understanding that everything except one item would be delivered on june 29 and the other item on August 7. They sent a delivery confirmation two day prior....I then get a call the day before delivery saying I wouldn't get any of the items until August. I've already been waiting a month!!! I tried contacting the store in prattville al where I made the purchase but keep getting transferred to the distribution center. On top of all of that they tell me it could be longer.

Salesmen Greg and Justin we’re knowledgeable and very helpful. Assistant manager Emmit as well as salesmen were more than courteous. I would recommend this location and the staff to anyone looking to purchase home furnishings or mattresses. My wife and I will definitely buy here in the future.

Super quick process, very polite and honest employees. All around great experience with the help we received!

Shannon from the Montgomery store was our sleep doctor and Associate. Wonderful person! She was very welcoming, helpful, and had such a wonderful personality. When it came time to clearly identify all of the items that we wanted to purchase she was very attention to detail focused and took extra care to verify that the order was correct. Emmitt was the assistant manager, and he was always available quickly for Shannon if we needed it. Emmitt played a big role and helped make the entire buying experience better. I currently work for the former CEO of Ashley Furniture HomeStore, Don Marks, and I can't wait to share how positive my experience was at the Montgomery location with Shannon and Emmitt. We felt that both Shannon and Emmitt helped us maximize the quality of our purchase and minimize our out-of-pocket expenses. That is what customer advocacy should be everywhere! Great job team!

Very friendly staff! They did not up sale on anything or pressure us. Greg and Leonard we're excellent and we plan to go back in the future. We purchased a love seat sofa combo.

Wonderful great amazing people

If you want to wait months to get your furniture, buy from here. Sales staff was excellent! Warehouse not so much!

Good customer service and got a good deal

Got a good deal & friendly service

Will not be going back. Purchased my furniture 5/10 with the delivery promise date of 6/13. I get an email confirmation 6/11 confirming delivery for Saturday. Thennnn I get a phone call saying I won't get my furniture until 7/17, after I've promised my existing furniture to someone else. I'll be cancelling my order and won't return. Customer service basically said, "oh well".

I had a really great experience

I got a very nice lady name Shannon who was very in detail with showing me the mattress and also was just very sweet in general! This is my 4 item I have bought in the past two month and I will be there again soon! Thank you!

Went into Ashley HomeStore in Prattville for the purchase of a bedroom suite. The professionalism was top notch. I was greeted with a smile and the willingness of the salesman Greg to assist me. Greg help me find exactly what I was looking for. Purchase was made with excellent customer service. If you are looking for competitive prices and a hands on experience visit Ashley HomeStore in Prattville. Also, the manager came over to greet me and ensured my visit and shopping experience was pleasant. Great staff!!!

I buy Ashley furniture for the good price, but that is not the most important reason, it last, it is well built and can be passed down through generations, its beauty is lasting. I always try to buy something that will last and endure. I have found that to be true of Ashley furniture.

Justin was very pleasant to work with. Very helpful and patient.

Shannon and Johnny were amazing! They stayed past closing time to insure I was happy with my purchases and never complained or tried to rush me out the door. 100 times better than my experience a few years ago where I swore I’d never be back. They made me feel like family and answered any and all questions and made sure I got the best bang for my buck! Thank y’all again!

Norm greeted me as soon as I walked in, told me about the specials and allowed me to browse the store without hounding me and I really appreciate that. He made my shopping experience easy and quick! I will definitely be returning.

In the middle of all of this that is going right now, Ashley HomeStore came through for me . Thanks to my sales person Shannon Holmes, she went above and beyond to make sure that this deal would happen and she never miss a beat no matter how many times I change something . Her main focus was to get me the best deal I could get and knowing that her manager had her back the whole time showed me that they have real love for there customer. Thanks Shannon for getting me a great deal and just keeping your cool throughout the whole process. It was a pleasure doing business with you. May God bless all of you (Ashley HomeStore, Prattville, Alabama) and stay safe.🙏🏾❤️🙌🏾

We just moved to a new house and needed a whole new living room set. On 5/3 bought a couch, loveseat, and some tables. We also bought a desk and chair. They told us 2-4 weeks on the couch and loveseat and up to 6 weeks on the desk & tables. We said that was fine & purchased. The in-store employees were great and really worked with us. 3 weeks later we hadn't heard anything since we left the store, so I decided to call. It took me 3 days to get ahold of them because I was constantly having to wait 15+ minutes on hold or they would turn on the closed answering machine before actual closing time. When I finally got ahold of them, they told me everything is taking longer than expected and they had scheduled our delivery for EVERYTHING 6/18. That is a month and a half after we ordered it, which is annoying, but fine. What made me the angriest is that no one called and told us. I was under the impression that we would have our couch and loveseat by now, but when I asked the woman on the phone if ANYTHING was in, she just said "no". Today is 6/2 and I still haven't heard anything from them. So I decided to call because I have seen others on here who have had their delivery date pushed back without any notification. After sitting on hold for 25 minutes, they finally answered & told me it was going to now be 7/11 for the couch, loveseat, & desk, the tables were out of stock, and the desk would still be 6/18. Again, NO ONE HAD CALLED TO TELL US THIS! So now I am on the phone to cancel our order, we have to now go find more furniture from somewhere else, and still have an empty living room. Customer service is rude and doesn't want to help at all.

I had a Wondeful experience at this store, the staff and manager are great. I will definitely return for all my furniture needs.

My salesman was very helpful can’t wait until furniture gets here

Well I am pulling my good review from before, because I have never in my life had such a bad outcome from a purchase. The couch we bought broke within 6 months, then it took another 2 to get someone out to look at it, at which point the tech told us it was put together wrong in the 1st place. While waiting for replacement parts the store was bought out. We were not informed even when we called to check on status. It has STILL been 2 wks since we were supposed to have parts. We have called day aftwr day and have been put off on numerous people that have no idea what they're doing! This is the most poorly run, incompetent company I've ever been across! Please do yourself a favor and don't buy S**T from these people.

Great service very helpful staff

Today I went to Ashley furniture to look at bedroom suites and when I left, I had a brand new bedroom suite... the salesman was over the top nice and treated me like I would have never expected. I had a wonderful experience today at Ashley furniture and highly recommend Ashley furniture for all your furniture needs.

Emmit was great. He helped us find the right items and helped us work a great price.

My husband and I went in wanting to buy a sectional. We ended up finding the perfect one along with an ottoman and two end tables. Big thanks to Emmett! He was extremely knowledgeable, friendly, and willing to move furniture around to showcase what it would look like in our home. Awesome experience during a crazy time.

Emmitt is a wonderful sales associate! He was very helpful in assisting me find the perfect console and getting everything taken care of. The store manager was awesome as well! Very customer friendly store!

This is my second rodeo with Ashley Furniture Store in Prattville, AL. The sales reps and store managers are awesome. They are very helpful. The process of getting the furniture is another experience. The first time, it took a couple of months to finally get all of my furniture. I also received damaged furniture that I had to send back. That’s all completely on the warehouse. I’ve spent a lot of money in the past year plus so I’m hoping for a much better delivery experience. Overall I really enjoyed the buying process. Shannon was my sales rep and she’s been awesome both times!

Easy process! Great salesman!

Leonard greeted us at the door and was very patient listening to our needs and wants. Very personable and patient!

They were very friendly and greeted us at the door. They had a great selection and helped us find exactly what we want. The sales folks even helped us load it in the truck. Will be back

Thank you so much!! I love the new sofa & love seat I bought today! I have shopped around but found exactly what I wanted here at Ashley's. I was greeted by a nice sales rep who helped me with everything. The merchandise was so nice and reasonable I intend to go back for a dining table soon. Thank you again.

As soon as i walked through the door at the Prattville location, Caleb Kuykendall greeted me and my mother and helped me with everything i needed, answered all of my questions and he was just so kind!! I will definitely be coming back!! I won’t be shopping anywhere else but here, Thanks!!

Caleb was an awesome salesperson. He has waited on us several times. He is also very nice and knowledgeable about furniture. Oh he sold us a great recliner.

I had a great experience and found exactly what I needed and had great customer service

The staff here are the most hard working people they do whatever it takes to make sure you leave happy not just with items but leave happy about your purchase I would recommend this store to everyone and oh yeah they have a Acceptance Now inside there too.

Sales people are good people but there delivery service awful. Will never buy furniture from them again.

VERY professional, knowledgeable overall great day

Everyone was very helpful and even helped entertain our two small children. We’ll be back!

Wonderful shopping experience. Justin and the whole team were extremely knowledgeable and very friendly. Went above and beyond. We will be back for all our furniture needs. If you need anything for your home this is the place to get it.

Very friendly and helpful staff!!

I am always pleased with my visit to Ashley Furniture. There is never any pressure to buy and the sales people are friendly and helpful! I plan to always shop there first for my furniture needs!

Mr McReynolds was kind and helpful through our purchase of a living room set!

I was in the market for a real leather recliner. I am glad I went to Ashley's home store. Great and products. I had shopped online and had the pictures. The salesman, Mr. Mitchell was very helpful and patient. He made his suggestions and after a few days of thinking, we closed the deal. My recliner was delivered and I am very happy. Great service, great pricing, great quality products. That's my store for all future furniture additions.

Great Experience ‼️ Greg Mitchell was amazing ‼️ I knew what I wanted and he price matched the online price for me. Definitely recommend 👌🏾

Caleb helped us at the Prattville location and our experience was excellent! Couldn’t have asked for better service or friendlier staff!

My kids and I went there to browse but the staff and manager were so helpful and kind until we made a decision to make a purchase. All my questions were answered and I also got assistance with an unexpected matter. They were great!

Caleb was truly awesome to work with. He is very friendly and respectful. Thank you Sir you helping us furnish the living room

What a great staff of super friendly people! I was given just the right amount of attention. That’s a rare gift on a sales floor. And of course I love the inspiration of such great pieces staged so beautifully!

Emmitt was AMAZING! I visited the store yesterday but wasn’t quite pleased with the saleswoman so I went to Haverty’s. Later that night I saw a great deal on the 5pc Shay Platform Bed online/app so I took at chance and went back today to inquire...and was BLESSED to have Emmitt help me. Emmitt made me feel valued and he also respected my business, however the other associate only concern was the upsale the life out of me. She barely listened to my needs nor budget. Thanks Emmitt for making a lifetime customer out of me...Ashley almost lost my business. CC

Our sales guy Norm Hansen was great! The biggest issue is i like to buy something when i see it not wait 11 days or over a month! Once a weeks passed , i woulda found a better deal wanting my money back ! The whole showroom idea isnt for me , its 2020! I see it , i want it, now! Otherwise goodbye

Very easy and smooth process

Chris did a great job at letting us pick out our furniture and even helped us move stuff around the store to get a better idea of how things matched. At the end of it all we found out he was new but definitely did not come off that way.

Great store, helpful staff. This was my second Ashley homestore purchase and I have been pleased both times.

Friendly service with knowledgeable sales people. Great finance plans.

I knew pretty much what I was looking for when I walked in so I shrugged off any assistance from the salesperson. Tested a few sofas, went home to re-measure my space and came back with my mom to test sit one more time. I appreciated not being hounded constantly by pushy salespeople while I looked around. When it came time to negotiate the price (I found a better deal online), Caleb was awesome. He happily matched the price to their website and didn’t try to up sell me on any other products once I politely said no. I’d be happy to go back next time I’m in the market for furniture.

Our salesman Norm had great knowledge of the bedroom sets we looked at, and sold us a set that my wife loves.

The Ashley homstore team in Prattville , Alabama mainly Emmitt, Josh, Shannon, Leonard and Johnny were all kind and professional. I for one will send all my friends and family to shop here!

We had a good experience at the Ashley home store on Cobbs Ford Rd.The salesman Justin was very helpful and polite.We bought a mattress.And was very satisfied with the purchase and the price.I would recommend anyone to shop at Ashley furniture.

Very happy with my experience at Ashley Homestore in prattville Alabama. Greg was great. Not too pushy but very helpful. Will shop there again soon.

Excellent experience today in Ashley Furniture! Justin Barber is the best at the Prattville location!

The customer service was great and my children were with me(one being two and everyone knows how that went) they not one time seemed to be frustrated at all! Great place and even better customer service!

We needed a new mattress and wanted to upgrade to a king set. Ashley's employees were very helpful and friendly. They have a sleep expert on hand, which helped us find the right mattress to meet our needs. We definitely recommend and have shopped at Ashleys for years! We plan on going back to get the rest of the bedroom suit

We walked into the Prattville, Alabama locations last night. Me & my husband already knew what we were looking for in a dining room set. Shannon Holmes was there to greet us with a smile & beautifully positive personality! We told her our thoughts & ideas about a new purchase for our den & dining room. Shannon answered ALL of our questions & concerns about each piece of furniture. She was VERY patient with us & spent the time needed to help us. We were so VERY pleased with our experience last night- we went back again today!! Thank you Shannon for everything & we WILL be back again for area rugs!! 👏🏻👏🏻

Nice place to buy furniture and friendly service also great staff!

Greg at Ashley in Prattville did a wonderful job on helping us select the perfect furniture for our new home. Johnny, the manager, also made himself available to help as well. Both were very down to earth people and were not pushing any sales on us which was nice. It was a very pleasant experience and I will be going back for all of my furniture needs.

Very good experience, staff was great !

I found exactly what I wanted. Lisa was excellent help and the purchase was smooth and easy. I definitely will recommend buying furniture at Ashley HomeStore in Prattville. I am quite satisfied and happy. 😁👍

The place is always nice to go into and look around. I like it when we go in and they actually help when we want it. Most places don’t allow you to walk around long enough to see and try things and talk about them before asking for help. This place does just that! We gotten our bed room suite from here and are now looking at getting a living room suite. Mr. Mitchell was a big help on getting us measurements and prices, that way we could make sure before we buy! Thank you and we will be going back soon!

Visit AHS today looking for a sectional with recliner. I was able to design the one I wanted. Got an excellent deal. The staff and manager were outstanding . Great job no press sale.

We had a great experience picking out bedroom furniture for our grandsons room. Thanks Justin for being patient with us and answering all our questions.

Caleb Kuykendall was our sales person. He was very helpful and knowledgeable. We had plenty of time to look around and had our questions answered without any pressure to buy or hurry. After talking with Caleb for a little while I was pleased to find out that he was saved. Very glad that he was willing to share that witness about our Lord and Savior. We purchased what we were looking for and thanks Caleb for your help. The manager checked on us to make sure we were being waited on. Very nice sales people and a good selection of furniture to look at. Clean store very organized. We will return if other needs arise and would encourage anyone looking for furniture to shop at Ashley Homestore in Prattville Al.

Great service, incredibly knowledgable and good quality products. Cant wait to do more business with them in the future!

Everyone there is very helpfull and knowledgable. Would recommend shopping there. Great people and prices.

Greg, Shannon and Johnny were great to work with and made our purchasing process easy. Thanks guys!

We were on our way to purchase a couch from rooms 2 go someone told us we should stop and check Ashley home store in prattville out before just to see, I'm glad we took their advice when we walked in the door we were greeted by Leaonard Mcreynolds he was very polite we explained we were actually on the way to buy a couch from another place he showed us around and gave us all our options we he won us over we made a purchase we got more for our money and was still actually under the budget Rooms 2 go had quoted us. Ashley will definitely get my business when buying home furniture from now on.

My wife and I had an amazing experience at Ashley’s furniture!! Everyone was very welcoming and very helpful! When you want to just look around they give you your space but when you need help they are super informative and provide great feed back full of information!! There were a lot of great prices and great promotions going on! I would totally recommend you go and check them out!! Everyone is more than welcome to help you get your next set of furniture! I promise you won’t be disappointed! They also have a lot of selections to look through and if they don’t have it there they could order it for you!! When you have a chance go and stop by and take a look!

My husband and I were searching for the perfect living room furniture. We visited Ashley HomeStore about 4 different times. Each time we had GREAT and friendly service. We never felt like they were pushing us to buy something but rather let us look around on our own. Greg was extremely nice and helpful!! We ended up purchasing a loveseat and sofa. We will definitely visit this store again in the future!!

My husband and I enjoyed the shopping experience. Our salesperson, Chris was helpful, and more importantly he never pressured us into a sale. We found what we were looking for and will go back when we have another need for our home.

Well the problem is in the store we picked power sofa and loveseat reclining and that is what we are paying for. I was delivered the wrong furniture before Thanksgiving and was told that they would pick up the wrong furniture and bring what we are paying for as of this date have not received the right furniture. Now wonder how you would act? I am not pleased with this and NOT going to make a payment until this is resolved. If anyone from corporate office reads this it is the Ashley's in Prattville, Alabama. Mistakes are made but once informed it needs to be quickly resolved.

Another room complete! Thank you, Ashley Furniture Prattville, for always providing friendly, professional, and quality customer service! Shout out to Johnny, Norm, Leonard, Shannon, and Josh, yes, I needed that much help. LOL. Ashley Home store has always been my go-to to find the latest trend and fashion for my home. Thanks again, and I will see you all soon.

Visited the Prattville store a few days prior to buying and was helped by Norm. He was very patient and answered all of my questions. After taking a couple of days to talk things over with my husband, I returned and picked out a living room set with Norm's help. He gave me all the numbers for different financing terms and once i chose what i wanted to do, he set up the delivery date and finished the paperwork quickly. While waiting, there were other employees making furniture moves nearby and they were all very nice and considerate while I waited, even letting me know they were turning the vacuum on so as to not startle me. It was a good experience and everything was handled quickly. The employees were all top notch. Highly recommend this location.

great customer service!

The staff was great helping me with picking a dining table. They made sure that I got what I wanted. Thanks Patrick and Emmett.

I highly recommend going here for all of your furniture needs. Their prices are great, and the customer service was definitely top notch. We worked with Christopher Nix, and he helped us find exactly what we were wanting much faster than we could on our own. Thank you chris, you were awesome!!!

Love this Ashley HomeStore! The staff are always professional and helpful, and the inside of store is always beautiful!

Not a good selection, furniture wasnt appealing at all. I walked around the entire store and was out in less than 15 minutes. More appealing, better selection in furniture is needed. Especially the couches. Prattville Alabama store was a good piece to travel too and I was dissapoined. Im going to check out the one in Montgomery this evening.

I had a wonderful sales person named Greg Mitchell. He was awesome in everything

The Ashley Prattville location has the best customer service! Thanks Chris, Leonard and Josh!

Thumbs up for Shannon Holmes, she was an excellent representative/salesperson for the store. She was attentive and answered all my questions on a very expensive item my husband and I were trying to decide to purchase. She took her time with me on Sunday 17 November and when I came back with my husband on Monday, she took her time and answered all his questions. Slam dunk, she nailed the sale and we are happy

Experience was okay. I saw a cheaper price online and my associate Caleb stated he could match it but didn’t. So I ended up paying the higher price. I guess I should have made sure that happened

Greg could not have worked harder to help us get the furniture we wanted. The manager got involved and we got the deal we were after. Excellent customer service.

The staff was extremely helpful and very nice! They made sure that we got exactly what we wanted and we still got the deals we were looking for! I will go back for all of my furniture for the service and also for the extremely comfortable options they have!

My wife, Diane, recently won $450.00 at the Prattville store. She picked a buffet. Its beautiful. Lisa Dabbs was so helpful. Go by put your name in the drawing . Never dreamed I would win.

I had a great experience at Ashley HomeStore. Justin helped me to pick out the right mattress for me. I have osteoarthritis and have had multiple surgeries. I spent time resting on my mattress type in the store and felt the difference it could make in my sleep. He was also willing to take the time to answer any questions I had. I would recommend this store to all my friends!!!

Good quality and prices

I had a fantastic experience and Lisa was so helpful!

Emmitt Taylor was my sales person he is awesome guy. Thanks Emmitt

I have purchased furniture from Ashley Homestore three times. The first two experiences where just ok. This last experience was horrific! I was called three times to confirm delivery dates. Each time it was canceled because all of the pieces where not available. Therefore I had to make changes to my schedule to only be told the delivery was canceled. The company in Tennessee is not communicating effectively with the store in Alabama. When the delivery guy finally arrived he told me that he did not have all of my furniture. Now, they are telling me it will take another two weeks before the other furniture will be delivered. The mattress that was ordered with the bedroom set is extremely uncomfortable and very lumpy. The lumps are very visible under a comforter! I informed them of this and they said they are sorry but they can’t help me. I am totally discussed with Ashley and would have gave them no stars if it was available. This company definitely needs new management or to go out of business. Do not shop with Ashley! Chris my salesman did everything he could to help but it was not his fault.

Great deals! Nice people to work with.

Salesman was very polite and went above and beyond to help us get just what we wanted

Good customer service and very wide selection of items. Salesman aren't very pushy, but are willing to help and very attentive. The store constantly has sales and credit deals if you're looking for something with flexible payment options. My only gripe would be that there are no breaks if you're willing to pay in cash. Although, a lot of stores are going that way.

After of almost a year of not being able to make up my mind this sells rep aided me in finding what I needed within my budget . This made my day ,he was not pushy but GENUINE AND PROFESSIONAL KUDOS TO JUSTIN BARBER AT ASHLEY HOME STORE IN PRATTVILLE ALABAMA 👏🏾👏🏾

Very helpful and friendly!

Ask for Lisa Dabbs. She was really helpful.

Very friendly staff! Answered all our questions and helped us find the perfect dining room set!

The staff was extremely helpful. I found the item I wanted and the salesman took care of me right away. I saw another item in the store that I want and will return to purchase it soon.

Great customer service. Original item was damaged when I picked it up but the manager made it right by re-ordering and giving me a deal on delivery. Great place to buy from!

I won't be shopping here again. First scheduled a delivery when my wife was home. They claimed not to have enough guys to get the couch to where we wanted it in the house. I re-scheduled for when I would be home so I could help. They were a no show. When I called about it, they said they claimed "no fit" again even though they never showed up. I took a day off to meet them but I guess they think my time is not valuable.

My shopping experience at Ashley has been awesome. Enmitt and Caleb could not have been any nicer. They made my husband and I feel like we were family. We highly recommend them and Ashley to anyone looking to make a home furnishing purchase.

Great customer service!

Just save yourself time and don’t buy furniture from here. Once they make the sell, nothing is their problem anymore. The store manager Johnny Martin told me so. We received broken furniture. It was outside of their control. I wanted the return policy. After a lot of pointing out to Mr. Store Manager Johnny Martin he wasn’t answering my question, he finally told me there is no return policy. Furniture is expensive. Buy it from someone who at least pretends to care

Easy peezy. Great selection.

Provided good customer service.

Appreciated that our salesperson left us alone as we toured the store. However, it took a long time just to go through the process of buying a few items.

They had very nice and modern furniture. The only thing is the furniture you see does not come in different colors so what you see is what you get.

Best customer service I had going into a furniture store! Ask for Mr. Parks when you stop by.

Lisa was very friendly but professional and very helpful and accommodating!

Norm was great. Not pushy, let us do our thing and answered questions when we had them. Looking forward to the delivery of our new furniture.

Lisa was very helpful and patient helping me find my couch. I will definitely be back!

I found one of the things I went in for but on my own. An employee did offer help, however was not helpful. I did find another piece of merchandise I liked but wanted it in a different color. He couldn’t find a tag on the item and his final answer was “I don’t know” . Not willing to ask any other employees for help or even look in the area it came from. Finally once we got the new beds home they had given us the wrong hardware. We went back up to change out the hardware but they could not find it so we will be waiting over a week to get them out together.

Everybody was very nice with helping me Purchase my chair

We have bought several items from Ashley Home store. Mr. Tommy Davis and Mr. Norm are great. Josh at the front desk is awesome. Will definitely continue shopping here.

Patrick was great to work with. Listened to what we were looking for and took us right to the perfect match for us! Definitely recommend.

Easy to work with. Great experience. Will definitely recommend them to anyone.

Customer service was good... Furniture on the other hand isn't the best quality!

Good furniture to shop for

Very friendly service

Manager was very nice. Most of the recliners were powered and unfortunately not what we needed. Prices seemed a slightly higher than competitors but they had a very large selection to choose from.

Tommy is a great salesman working at the wrong store. I had 2 pieces of furniture damaged during delivery. 4 days later I had to go in the store to get it resolved. No feedback or phone call. Upon my redelivery I only received one piece of furniture. The management staff Johhny and Emmett both failed to return my call and have yet to follow up. Poor leadership.

Wonderful experience Evelyn is so amazing. I would advise checking online. Prices are a bit high.

Our salesperson Tommie was great. Really big selection to choose from. Always great service ar Ashley's

Tommy was great! He got us a really great deal on a sectional sofa and mattress. They really have a great team here. We are a military family and had just moved here and he went out of his way to help us get the furniture quickly. We will definitely be back!

The customer service is outstanding. I would recommend the Prattville store to everyone. Lenord does a fantastic job of making sure you are satisfied with your purchase.

The staff are very helpful and friendly to their customers and each other. Those vibes gave the store a home like feeling. Their courteous and professionalism is rare and very much welcomed. Although we've not received our furniture yet, we're confident it's going to meet our family's expectations. Thanks Prattville Crew👍

We we're very pleased with our experience with Ashley. The staff was helpful but not hovering. I would definitely recommend this store.

I had a wonderful experience visiting the Ashley Home Store in Prattville, Alabama today. The sale person and the manager were Awesome!!!! Kudos to this store. I will recommend my friends and family!!!

Great service and amazing options for great products

Wait wait I am suppose to be nice. Okay here goes, you ready? Loved my salesman. Did not like couldn't take the chair with me. However on way home thought how nice of him to let me get a chair never been set in before. Wouldn't trade him for the world. Look forward to getting the chair

Smooth buy experience on bedroom set. Helpful salesperson. Only minor annoyance was seeing some items labeled with monthly charges instead of the full price.

Had a very good experience at The Ashley Home Store in Prattville. Very good prices and a great sales staff very knowledgeable of prices and merchandise.

Emmitt was very accommodating. He listened and explained the options. There was, and has never been, any pressure to purchase. Emmitt stayed with us through the decision and offered helpful insight. We have purchased from this location several times and I recommend this store. We will be buying a bedroom suit, sooner than I would like, because of Emmitt’s attitude.

We recently bought a bedroom set from Tommy Davis and his associate. They both were knowledgeable, friendly, and patient. Also they didn’t hover and bother you!

Great service! Leonard was very easy to work with!

I ordered the beautiful bedroom suite my son wanted within minutes in the store from Shannon. The delivery guys delivered & set up the furniture quickly & professionally & within the timeframe stated. I definitely recommend them & would buy furniture again.

This is the best store in America

Not only is there furniture quality, but the staff is very professional & great to work with! Great bunch of guys that we hope to always know & always go to for all our future furniture.

Emmitt was awesome. Great experience!

We had Leonard helping us. He was very friendly. He was helping another couple at the same time as us and made sure to run back and forth checking on us and helping us purchase our furniture.

Bought a new bed and mattress set. Great experience, no pressure, will go back when I need your help in the future. Caleb was a great guy and made the experience great. Go see him at the Prattville store. You won't be disappointed!

Great customer service and best prices

Idk where all the bad reviews went on here, but don't see them now. My experience was a few years ago, but bad enough that I can not recommend this place to anyone. Maybe the managers are different now, however. They are nice as can be till you purchase, and then the problems begin. The delivery company was a separate company, and one they said they had no say over. They were rude and never had openings on the weekend. Took us 3 weeks to get the bed delivered we spent thousands on. 3 weeks. And after 2 weeks, the motor on the adjustable bed died. Ashley told us that was not their problem, and it was our responsibility to talk to the motor factory and get it replaced, and pay for all shipping. Unacceptable. And it was a direct lie from what they told us when buying it. It was 2 weeks after getting it .They avoided phone calls, told us the manager was not there when we went by.. had to threaten to sue to get them to replace the bed that we spent alot of money on, and broke 2 weeks after getting it. Add on the 3 weeks to receive it and it was a horrible experience. Hopefully things are different now, but I am not taking that chance. That approach to selling eventually catches up to you.

Staff was friendly and helpful but when you asked about price matching they won’t have what you are looking at in stock for over a month and a half and the other item you can’t take it with you, you must pay for delivery and the delivery charge is more than the price match difference. If you don’t ask for price match you can take it with you. Sounds like they have an excuse to never price match or make it extremely inconvenient for the customer if they do get a price match.

Enjoyed the layout of the service. Associates we friendly.

Absolute worst customer service of any furniture store I've dealt with. Staff more concerned with tasks than service. No one greeted us, had to find assistance, and when found they sold the piece to someone else while my wife watched. She had stood at piece long before the second customer walked up to it. The salesman helped him not my wife. Sorry service indeed. Go to Haverty's and stay away from the unprofessional team at Ashley's in Prattville

Well I have not received my furniture yet, seeing how I just purchased my bedroom furniture today. I have had excellent customer service so far and everyone has been so nice. Worked with manager And another guy to help get the best deal possible. Very excited to get my furniture. Ashley furniture will definitely be the place I shop for any future furniture.

Great experience every time we go to the store and excellent service from associate

Tommy was excellent! He greeted us from the very beginning and was very helpful!! Give the man a raise!

Ashley was very knowledgeable and helpful

I purchased an upholstered bed and mattress. The customer service was good. Stayed in the store longer than I wanted to.

Prattville, AL store, salesman Tommy Davis very helpful and he and store manager treated us with respect and professionalism, but very personable too. This made our purchase experience a pleasant one, Communication on delivery was exceptional. Was pleased they had the chair we needed and price allowed us to buy an additional chair to match!

Great service! Thank you Mr. Davis for helping us find everything we needed today!

Shannon is the best!!! Only wish we could have the furniture sooner ☺️

Leonard worked with me for 2 1/2 months until the furniture we wanted was finally available. He was great to work with, only issue was the availability of the suite we had picked out, but not his fault.

Thank you sweet Austin! We enjoyed picking our furniture with you and all your help. Wish all young people were as polite and caring as you. A fine Christian man with all the qualities of a good sales person. Bless you!

Today I purchased 3 pieces of furniture. Norm was extremely helpful, no pressure, and efficient. I was even prayed over by a young man who also worked there. Great experience.

Wonderful experience and employees are very kind and helpful.

Sales lady was very courteous and friendly. Also very knowledgeable about their products. She worked with the manager to give me the best deal possible, both were very efficient and professional. Paper was fine in a timely manner and I was a happy camper! I will definitely shop Ashley in Prattville AL again!!

Every time we visit Ashley, we are welcomed with a warm greeting. Mr. Chris does not hound you. He gives you your space but is readily available for questions or concerns. He is very pleasant to deal with and always takes care of us. Highly recommend Ashley Furniture. Go see Mr. Chris!

This store was very inviting... Very clean and well organized. But, the sales representative, Ms. Dabbs, made our furniture shopping (and buying) experience one that will draw us back to this location for future shopping. She was personable and welcoming from the moment we walked in. And she allowed us to shop at our leisure. She was, however, in close proximity when questions arose. Ms. Dabbs was NOT pushy like sales people tend to be. It was our well informed decision that we "signed on the dotted line" and purchased our bedroom suite. Thank you, Ms. Dabbs for providing us with a positive, hospitable shopping experience. Can't wait for our new bedroom suite!

Highly recommend this company! I called earlier today and went in to finish my purchase. Leonard was great and gave me a good deal!

Caleb Kuykendall at the Prattville AL store did a great job going over all the details of our purchase. Looking forward to delivery!

Very good

Friendly staff and our salesman, Leonard, was very helpful and accommodating

Austin did an amazing Job! He was professional, knowledgable and not pushy. He is what good likes when it comes to customer service.

Leonard was awesome. Helped us get the best deal & extremely friendly!

Sales staff was friendly, courteous, and respectful. While we don’t appreciate a salesperson hovering over us, a little more interaction and periodic check up would have been appreciated when questions arose. It was also a lengthy process to use our Ashely Advantage card. The manager had to approve the use of our card and that took some time. The delivery charges are insanely expensive too.

Great customer service and one-on-one attention. Informative about various products. Thanks.

Great experience! Enjoyed looking at all the beautiful furniture & talking with the nice and helpful sale people.

So today was suppose to be the day we got new furniture! I was so excited because it was the first time we bought brand new couches! We had went to Farmers Furniture in Prattville. We were told our stuff would be in tuesday and be delivered to us on thursday 1/10/19. well noon comes around and no furniture has come. At this point we had already taken our old couches to the street and the trash came and got it. So I call and ask where our stuff is and after 2 hours on the phone in the store we were told another week. so we left and went to Ashley’s and worked with ms. Shannon and she was absolutely wonderful ! She understood what we were looking for and the price range we wanted. Got us approved for more than we needed which was good. We went in there trying to leave with furniture that day because we have nothing in our living room now, but we decided to get a different set our couches and have to wait two weeks but it’s well worth it! she totally saved the day! I would highly recommend Ashley’s in Prattville! Honestly wish that would have been our first stop so we would have something to sit on until then! They will be who we do business from now on! Thanks again Ashley’s Prattville !!!

The employees at Ashley Home store were so helpful and professional. I dealt with Norm on Saturday, which greeted me with a smile and helped me on the different size tables. Came back Sunday and Caleb was there as I walked in. He walked with me, talked with me, and helped me with a smile the whole time!!!! I'm very pleased with my purchase!!! Thank you for a wonderful experience. A. Womack

Went in looking for new den furniture. Greeted at the door by Chris Holmes. He asked if we needed help we told him just looking. No pressure from him. We found something we liked and asked him some questions. We were pleased with service and purchased set.

Overall, good experience. The person who helped us was very nice, but seemed a little lost at times. Her customer service could be enhanced by taking lead, building trust quick, and offering deals to best account for needs! Again, not bad experience at all. Pleased with our purchase and the deal we got!

Caleb Kuykendall you Rock!! You really took good care of Alfred and I. I like the way u took time and patience with us. You are a wonderful salesperson!!!

The store is amazing! Everything from the layout to the service. Can’t wait to get my stuff in 😊