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Ashley Store Prattville, AL
Ashley Store
Store hours
Open today: 12:00 PM - 06:00 PM
About Ashley
The Ashley Store in Prattville, AL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Prattville, Alabama at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us directly across from Panera Bread on Cobbs Ford Rd. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
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Thanks you Amanda B
Amanda B
Great experience from Amanda B.
Amanda B
Excellent service! I thoroughly enjoyed my shopping experience. Leonard and Jesse provided superb service and I appreciate their expertise in helping me make an informed purchase. I feel comfortable that I made the right decision.
Sales people were great, Amanda. Showed us exactly what we asked for. But....your system was down and that caused a delay. IT needs to do better.
Jessie, Lenard, and Sharron were the absolute best. They all 3 stayed late to be sure we had the best deal on the best furniture we could get. Thanks to them my daughter will get to come home from the hospital to a new couch, love seat, and her favorite.. a chaise lounge. Thank you so much to everybody for all their help! It truly helps make this holiday season that much better.
Mack found exactly what i was looking for in my price range. He was also very pleasure to work with!
Not our first stop today but it's where we bought. Shannon was awesome, made the experience easy and definitely a valuable employee for this place. Will be back to see her when the wife decides on something else. If your looking stop and see her, you won't regret it.
Mack & Leonard was amazing allowed my grandma and I to view freely but stayed in distance for questions helped me with all of needs and find a new bed!
Mack was very helpful!
Great customer service! Very professional
We had extremely good help from Mack. Customer service was Great!
Amanda Brown did great!
Amanda J was the best! We needed a new couch but have a weird shaped room, she met with us numerous times and was so patient and sweet. She was able to help us find exactly what we were looking for.
Very, very accommodating, professional, courteous, & considerat! One of our more comfortable & pleasant buying experiences! Amanda J wonderful to work with & really wanted to make certain we left the store pleased & satisfied!
Amanda Jones was awesome helping me today.
She was very helpful and professional
I was met with professionalism from Amanda J. I explained what I was looking for and she delivered, even showing other options. I knew what I could afford and she made it happen. Thank Amanda, Shannon and Ashley furniture for great customer service. Rebecca Smith
They are wonderful people ❤️
Amanda J and Leonard were great! We will be back
Amanda J. was wonderful to work with helping us find the perfect living room furniture to fit our needs.
amanda brown was fabulous!!!
Shannon was very helpful with answering all questions and concerns we had with our purchase.
Our sales person, Amanda and our cashier, Shelby were amazing. They were professional, helpful, and were a delight to work with. Please go and ask the manager, Leonard, to show you his mustard test!!
Shannon was very helpful with my purchase!
I spoke with Leonard on the phone the day before and everything went as expected. Efficient and professional!
Mack was one of the best sales person's I've ever met. Keep up the good work
After finding a couch I wanted online, I was having difficulties actually purchasing online. I came into the store a couple of weeks ago and Leonard helped me order the couch I saw online and even price matched the online price for me. I was worried that the shipping might take a while but our couch was delivered yesterday and we love it!
Jessy was absolutely amazing helped us for 2 hours and worked with our numbers! Highly recommend!!
Great team, here! Leonard helped us work through an urgent need and provided the best results! He is professional, outgoing, courteous, knowledgeable, and kind. Service like this absolutely ensures continued patronage! Jason was also very helpful, shoutout to him, too. These guys set the standard for service! Nice work!
I got a great Black Friday deal. The salesman Mack was friendly, professional and patient as I went back and forth on what I wanted. Go by and check them out (Prattville, Al) Can’t wait until my furniture is delivered 😀
Mack was great!
Leonard was so professional and courteous and made me a great deal on a dining table and 4 chairs...
The staff at Ashley's furniture store, particularly Amanda J., demonstrated exceptional customer service. They were extremely friendly, patient, and helpful throughout my entire experience, which was nothing short of remarkable.
I recently visited Ashley's Home Furniture in Prattville, AL, and I must say, it was an exceptional experience! Shannon, the sales associate who assisted me, was absolutely fantastic. Her knowledge, patience, and kindness made the entire process seamless and enjoyable. But what truly impressed me was the manager's involvement and dedication to ensuring customer satisfaction. The manager went above and beyond to address my needs and concerns, demonstrating a genuine commitment to excellence. The combination of Shannon's expertise and the manager's leadership made my experience at Ashley's Home Furniture truly unforgettable. If you're in the market for new furniture, I highly recommend visiting this store and asking for Shannon. You won't be disappointed!
Amanda J. was amazing from start to finish!! Very knowledgeable about inventory and listen to what we wanted. We found the perfect set for our Family thanks to her❤️Financial help was great as well!!
Autumn is so kind and enthusiastic about her job!
Very helpful associates in store that matched the Ashley online prices and offered financing options that met our needs.
Great store and wonderful customer service. The young lady that assisted me, Autumn, was super nice and patient with me. Helped me tremendously!
I went there looking for some new furniture, and Autumn answered all my questions! She really did have the best customer service, and I will definitely go back!
I went there and Autumn helped me out. She got me everything I was looking for. Very satisfied! She was very nice! She deserves a promotion!
Amanda J is an awesome sales associate at Ashley furniture in Prattville. She is very knowledgeable about the inventory, she took her time and answered all the questions we had. I was in and out in less than an hour!
Great service from Jason, our salesman.
Mack was great and very professional and helpful, I love the items I chose with his assistance.
Shelby
Amanda B
Amanda B was great salesman.
Amanda J. Was very helpful and patient
Big shout out to Lenard and Jason for helping me furnish my mom’s home before the holidays. Excellent customer service and very professional.
Customer service was excellent! Leonard and Jason were amazing! Great shopping experience.
Amanda j was great!!
Amanda and Rafael were very nice, helpful, and pleasant.
Amanda B made my shopping experience quick and simple. She gave great information and friendly service.
W Mack
I am very happy with everything Mack has done for me.
Jasmine was great and helped me get my dream furniture
Just wanted everyone to know that Mrs. Alberta at the Prattville Alabama location is the best person i know of in customer service history . She was so patient with me and followed up on everything that I needed . We need one of Mrs. Alberta at each location SHE IS THE BEST 👌 THANK YOU FOR EVERYTHING . V. Dinkins
Leonard was very helpful today while I purchased a couch from here. I originally tried to purchase online, but after some issues I decided to come in the store to purchase. He made it so easy that I should’ve came in the store to begin with.
Shannon was great!!!
I could not have asked for a better experience. Salesperson was was perfect. I love love Prattville Ashkeys
Very friendly and cooperative! Jason and Leonard
Amanda J. was amazing today when she helped my wife and I with our furniture purchase. We had shopped options with other stores but we knew after working with Amanda for a short time that she is who we wanted to spend our hard earned money because she earned our trust and our business. We strongly suggest taking some time in your furniture buying experience to go to Ashley Home Furniture in Prattville, AL and see Amanda and give her the same opportunity fo prove herself to you. She will not disappoint.
Amanda J. was super nice and very helpful with getting our new living room furniture. She made the experience with Ashley a great one. Highly recommend the Prattville store.
Great experience! They were very professional and willing to help us with our purchase. Highly recommend buying your next purchase from Jessica at Ashley's in Prattville.
Amanda J was the absolute best in helping me find what I needed for my new home. Please go see her!
Shannon and Leonard were excellent along with the entire staff. They were very helpful, welcoming and friendly.
We went to multiple furniture stores and struggled to find anything we liked or that seemed sturdy or durable. We made it to Ashley in Prattville and they had so many options! Shannon and Leonard were super helpful and professional! Shannon was very patient with us as we sat on every couch! We could not be more satisfied with the customer service and just the entire process. Every employee was super nice and willing to help! My husband and I highly recommend going to the Ashley team in Prattville and give them your business and support if in the market for furniture.
Jason was really helpful
Shannon was perfect. She helped us right when we came in the door. She commented on my purse and we were smitten! She helped us find the perfect furniture for living room. We had an idea but not completely sure what we wanted. She even carried the sofa cushion around for us while we found the recliner. We have never had a better experience. We will no longer buy online but always come in the store. The manger Lenard was perfect in helping us pick out the coffee table, at a perfect price!, with seating to finish out our living room set!! We are so happy!! Thank you so much!!
We had a great experience. Jason D was very helpful and the manager was friendly. They did not try to pressure us and gave us plenty of time to decide. Would definitely recommend!
Comfy couches!
Jessi did a great job answering all of our questions and finding exactly what we needed. She and Leonard are a great team and we would recommend them to anyone!
Jason and autum were amazing it was quick and pleasant!
Absolutely great service and very patient Jason is a great sale rep and he was able to pin point what we were looking for and very clear and concise . Autumn at the front with paperwork very quick and very explanatory on the paperwork
Great service and answered questions!
Amanda J. Helped us so much! I was a little indecisive and she helped another! It was a pleasure having her help us!! Thank you Amanda!
Mack is very nice
Mike was an excellent advisor. Thanks for your professionalism and excellent customer care.We are a retired US Army family and we know what right looks like 👍🏽 A++ Second to none. We are looking forward to the relationship‼️🥰
Amanda was great!
Mack was very awesome to deal with. Very attentive
Amanda J was super friendly! She listened to what our budget was and showed us what they had. She didn't pressure us into something more. I loved that! She is the sweetest. She will definitely be one we see when we come back! 😊
The staff were accommodating, knowledgeable, and very helpful. We lapped the store about five times, but our sales associate Amanda was patient and eager to help us find exactly what was needed. I would highly recommend the store and would return for any future furniture needs
Mack
Mick very helpful he showed me around and calculated prices for
We purchased a new living room set and I knew exactly what I wanted. Amanda B. listened to me and showed me the exact one the second we walked into the store. We will be back to purchase our new bedroom set with Amanda B very soon.
Great Staff!
Ask for Mr. Leonard. He’s the best at what he does.
Autmn in customer service was great. She handled my questions quickly and in a professional manner
Great place with gorgeous furniture and amazing customer service. Shoutout to Autumn for being so patient with me as I’m very indecisive
Mack was great in the Prattville AL store. He was very patient and answered all my questions!
Excellent sales person AMANDA B EXCELLENT VERY SATISFIED
Great service very nice
Mack was such a great salesman!! Very helpful and informative. Everyone else was so nice . Autumn is a treasure!
Amanda was great to work with as well as the rest of the staff!
Amanda B was great! I had the best customer service. She answered all of my questions! My overall experience was awesome!
Got great customer service from Mack and Autumn!
Amanda B was great she helped us and worked up a great deal for me and my wife very good salesperson
See Jason for your furniture needs. Leanord is great to help if Jason is busy. We buy our furniture here because it is quality furniture. You can't go wrong!
Great staff. Friendly and easy to purchase from. Amanda Autumn and Leonard was super knowledgeable of the products. Great place to shop.
Great experience! Quick, friendly, and professional!! Mack was great!
Amanda B. Was superb to work with. She helped us with price, dimensions, packages, and knowing what we needed where. When an item went to back order, she helped us rearrange to something else that would fit well. We love her now! What a great rep!
Mack was extremely nice to work with
Great service!
Amanda B. Gave me the best service and a steal of a deal. Go see her for your furniture needs.
Brendan was great! Got what we wanted!
Amanda J, Leonard and Raphael had a great attitude and the best professionalism ever. I left with more then I can in for. Thank you
Brendan was great!!!!
Amanda B. Was a great help with our quest. Knowledgable and friendly.
Great salesperson very helpful
Mr. Mack was awesome with helping us find what we wanted!! Thank y’all so much!
Go to Ashley’s and ask for Amanda B. Very informative and knowledgeable fast and friendly.
Mack an amazing and dedicated member 👏🏽
Amanda B was great!
Always a great experience with Ashley Furniture Prattville. I walked in and Amanda J greeted me the second I walked in. I told her exactly what i was looking for and she took me right to it. Worked up the price and I was out in an hour. Excellent customer service from everyone I had contact with.
Great experience with Mack and sales dept!
Excellent experience at the Prattville Ashley store. Shannon was superb and wasn’t pushy at all!
I came in today and got a good deal on two mattresses. Jess was very helpful with the mattresses and Autumn was also great. I definitely recommend this location.
Mack helped us find my husband's recliner. The service was great and very helpful. Great experience.
Stopped in to look at some bedroom furniture. Amanda is a very knowledgeable sales person and answered all my questions. Looking forward to doing business with this store.
Shannon was excellent in guiding me through my purchase decision. I've shopped here before and all the staff have been exceptional!
Shannon was great and so knowledgeable. We love the couch we bought!
Mrs. Amanda helped us find what we were looking for!
Mack was very helpful, showed us around, educated us about the different pieces of furniture and the prices, that we were interested in. He very polite, respectful and was not pushy in any way, which was very appreciated.
Great personality and performance. Also she was detailed 👌
Mack was very professional! You have my business and hope to see you by Saturday!
Very helpful
Mack did a great job. Got us just want we needed.
Mack did a great job helping me choose a reclining sofa and coffee table for a great price!
Mack was a great help!
Mack was very helpful 😊
Shannon provided excellent service to us today!!! She was very knowledgeable and answered all of our questions even the crazy ones. We would come back to Ashley because of her superb customer service!!!
Had very good service here! Shannon helped us out and did an amazing job.
Amanda was extremely helpful and spent quality time explaining all our questions.
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Shannon was great! Very helpful.
Amanda was so helpful and friendly will be coming back
Amanda was so helpful!
We had an appointment and worked with Mack; he was extremely helpful and accomodating. He helped us review options and advice on materials and costs. Would definitely recommend and shop with him again!
Great experience with Mack today! Made shopping for dining room furniture simple and easy!
Jason was Awesome! Thanks!
Mack and Marty were able to work great as a team to work on our beautiful sectional and recliner set with a great deal. Would recommend to any other families
Amanda was soo helpful and made it a great experience!
Had a great experience looking around from a tablehere, staff was very friendly and helpful. 5/5 !
My husband and I have been on the hunt for new furniture for our new home. Mack was wonderful! He listened to what we wanted and found us a great Sofia and recliner. We are so happy with our purchase. If you need new furniture be sure to go to see Mack!
Mac did a great job and was helpful
Mack helped me find a bar stool for my mother getting out of rehab, pointing out a feature I had not considered for her mobility. Thank you
Amanda J was very pleasant to work with and helped us get exactly what we were looking for.
Amanda Jones is an Amazing person. She help me out with my purchase. She went all out for me to make sure I got what I was looking for. I would go back to her for more furniture needs.
She was really nice and helpful made me and my mom feel real comfortable took time to make sure Mom was comfortable in the recliner she chose. Thank you so much Amanda.
Mack was very helpful and let me take my time shopping. He answered all of my questions..They were very helpful.
Amanda Brown great at helping!!
Shannon was a great help to me today!
Amanda Jones was amazing! From the start, she was very understanding of exactly what I was looking for, and didn’t stop to help me find my dream couch set. She’s extremely helpful, and truly went above and beyond.
Shannon was great
Visited store knowing exactly what we wanted to see. Mack showed us the furniture we wanted and gave us a good overview of the products. Excellent service. Thank You!
Amanda did such an amazing job helping my parents find exactly what they needed for their new home! She’s the best!! Would definitely recommend having her help you out to find whatever kind of furniture you may need for your home too!
Greg is the man!
Amanda J did an awesome job and we were very pleased with the end tables. Great customer service.
Great service!
Awesome sales associate. Completely explained the sofa/product
Amanda J. was great. Furniture and chicken tender recommendation! 😁 Absolutely excellent service! Thank you so much!
Amanda J. Was so helpful and courteous. I walked in knowing what I needed, but changed my mind a few times. She was so patient and understanding. Helped me with measurements and never once pressured me into anything I didn’t need/want. I can’t wait for our new furniture in our new house!
Great customer service and finance department. Recommend you see AJ and Marty for all of your furniture and mattress needs.
Amanda was extremely helpful. She helped us with everything and answered all of our questions. The staff was absolutely wonderful and explained everything. -Mrs. Susie.
Mr Greg is a wonderful salesman very transparent and helpful.
Ms. Lynn was very helpful and eager to assist in any way possible. She made it a pleasure shopping at Ashley!
Amanda was an absolute gem.
Great experience with the pratville team today. Ms. Amanda was very amazing!!!
She was the sweetest person ever!! Amanda also gave us her personal phone number if we had any problems. Please shop with her you won’t be disappointed!!!
Mr. Greg was very helpful!
Shannon was extremely helpful and patient. She was very knowledgeable when it came to pairing furniture together.
Very patient and professional.
Very friendly and professional
Both Amanda J and Tina were personable and excellent in providing quality service and merchandise. I highly recommend them.
AJ, TINA, and Greg at this location were great! ASHLEY furniture, you have a great team at your Prattville, AL location!
AJ was awesome! Very professional, friendly, and helped me find the perfect sectional for my new “cinema room”!
Mrs.Tina at the desk is very helpful thank you guys!
Ms. Alberta is a gem at your Prattville location. She has stepped in on numerous occasions to help us with some problems that we have had with deliveries and damaged furniture. She always calls to make sure that everything has gone well whenever we have a delivery. She has always handled any problems with care and concern. You all are fortunate to have her as an employee with the company.
Marty was very helpful and resourceful. So was the sales rep.
AJ was so helpful.
Great experience there.. They really works with you. Loved the experience
Went in the store to purchase Realyn King Upholstered Panel Bed in chipped white and Jason our salesman was assertive and knowledgeable of products in store. Would definitely do business again!
AJ was pleasant, cheerful, friendly, and very helpful with the purchase of a sofa
I had a pleasant experience working with Amanda on the purchase of new furniture at Ashley Furniture store. Amanda worked above and beyond to assist me and made sure I was satisfied with my new furniture purchase before I left the store! She was also honest with answering any questions I had about my new furniture purchase. I would have not purchased the furniture if it wasn't for Amanda. She was the most friendliest and helpful employee at this Ashley Furniture store location. I would not mind working with her again in the near future!
This store was very friendly in helping us purchase our furniture. They were patient and assisted us in getting the best discounts. Greg, Shannon, and Marty went overboard for us. I’d highly recommend them!
This store was very helpful in assisting us. They went overboard to be sure we were provided the help we needed. I highly recommend this store location. Greg, Marty, and Shannon were incredible in helping us out.
I can’t say enough about how friendly and helpful this store was in assisting us. They stayed late and jumped through hoops to help satisfy us and get the best discounts available. I highly recommend them! Shannon, Marty, and Greg were just amazing.
Amanda B. was so incredibly nice and helped us with a new bedroom suit. Nick was a great assist in the mattress department. Great experience. Thanks.😊
Greg and Nick were absolutely great. Helped us settle on exactly what we needed to sleep comfortably!
Awesome! Shannon and everyone really took care of me. Highly recommend
Jason was super helpful! Found us a good deal on a Sofa. And encouraged us to find what made us most comfortable.
AJ was extremely helpful, friendly, and endlessly patient with our children! I would highly recommend!
Amanda was wonderful! Very helpful and knowledgeable!!
AJ helped us with our purchase today! She was energetic, polite, and accommodating to all of our needs! She was patient as we browsed, and ensured we were happy with our purchase and never once was she pushy just to make a sale! Super knowledgable and welcoming! Thanks AJ!!
Amanda was fantastic. She helped attend to our needs while not being overbearing or pushy. She was extremely helpful in selecting the right items, providing quotes and even helped with the kids.
AJ was pleasant and very helpful!
Amanda Jones was the most delightful lady ive talked with in quite some time. I really enjoyed talking with her and having her handle my sale. If i need anything in the future i will certainly ask for her.
AJ was awesome!! She treated up like family and was very helpful. If you go to Ashley in Prattville, be sure to ask for AJ!
AJ in Prattville store was awesome. Very personable and great personality!
AJ was amazing and so helpful with picking out a chair! She made the process easy and fun 😀
Greg made the whole process painless and easy! Happy with my purchase!!
Came in to just check out their mattress sale, AJ our sales lady, answered questions we had. She's great, if you are in the area go in and ask for AJ!
Amanda B was great and check out was smooth I love the staff
Excellent salesmanship; quite helpful
My husband and i was looking for furniture and decided to stop by Ashley's Furniture. The atmosphere was so friendly, we were greeted with the friendliest smile. Thanks AJ for providing excellent customer service. She explained everything that we had questions about. Thanks again for being patient with us.
Greg was amazing!!!
Shannon and Tina were both awesome help and made the buying process truly enjoyable!
My husband and I had a great experience at Ashley Furniture in Prattville! Shannon was so easy and friendly to work with. Very knowledgeable. Tina was also great during the checkout process! Very impressed!
Personable and knowledgeable - and very patient - personnel. Thank you, Jason and Tina!!
Mr Jay Dudley was amazing and very helpful. Please go see him for all your house needs. Tna was very helpful and friendly. Thank you guys so much. My husband and i will surely be back soon.
Really happy with the service and help especially from Mrs. Ashley Brown. They helped us customize a couch that fits out needs!
Amanda Jones was great she was very professional and helpful
The moment I walked in, I was Greeted by friendly faces. I was informed of the Promotions going on, and was escorted. My Sales Professional Greg, was extremely knowledgeable about the products. He was patient with me, and helped me find the perfect fit, for my New Home. I will definitely be back, for my future Home needs!!! Great Job Ashley Team!!!
We had a great experience with AJ , she was so helpful and experienced in our journey for new furniture.
AJ was very helpful and sweet! Went above and beyond to help us find some great options to consider!
Marty Kennedy is exceptional to work with! Great guy!
Marty was outstanding
Marty is great and is always able to answer my questions. Makes it easier to make a great purchase with great people who are helpful.
Marty was great! Such a big help! He is great in customer service!
Marty helped me with finding the perfect dining room set for my home.
Shannon was great from start to finish! I walked in looking for a new bedroom and living room suit and was greeted with her smiling face. She was patient in allowing me to look around and when I found something I liked, she was sure to give me additional information about the item and even crunch some numbers to give me a rough estimate. When I arrived for my appointment with her to finalize the purchase, she pretty much had everything ready to go and within 30 minutes, I walked out knowing that soon, I’d be able to fill my house with the newly purchased furniture.
Amanda was the most pleasant and patient person that I have ever had to help me with a furniture purchase. Thanks to she and Marty, at the Prattville, AL location, my buying experience was great!
Very Wonderful Assistance, Marty Was Awesome 😀
Amanda Jones was so helpful!
Great and friendly service.
Sales staff helped in every way they could and answered all my questions. Greg was great to deal with.
Marty did a great job explaining all the warranty details and helped us pick out a new set to replace our old one. Very patient and professional.
Marty was awesome at guiding us on how to pick our furniture due to a warranty coverage. He was patient and took his time helping us with the paperwork and getting things setup to be finalized with our new couch set. Thank you!!!
Nice and friendy staff.
Aj was the best so nice respectful and showed good spirits
I loved my experience! AJ was extremely helpful and made my experience super comfortable and fun!
Lynn and Tina were amazing and patient while we looked for the perfect couch.
Very helpful. Patient and professional.
Great knowledge and very nice. Quick and easy
Very courteous and helpful sales staff.
Found just what I needed with the help of Sales associate,Greg.
Great ❗️Best personality 10/10
Purchased furniture online, as well as a protection plan on 8/3/23. Started noticing issues with one of the pieces around 7/12/24 and filed a claim on 7/29/24 with reguard protection plans. No response for 2 weeks until I decided to call back. Was then told it was a manufacturers defect and they referred me to Ashley Furniture. Ashley Furniture now says I am out of manufacturers warranty. Don't waste your money on either.
I had purchased an Ashley couch from a different retailer a couple of years ago. The fabric started pilling then fraying until there was a hole in one of the cushions and the other was also in rough shape. We had a warranty but they considered it cosmetic and wouldn't replace the cushion casing. After going back and forth, the warranty company canceled our warranty and sent a refund. But I still had a hole in my cushion. The sales people on the floor and front desk helped me find the model number and directed me to the wizard in the warehouse (Michael). He was able to get replacements ordered and mailed to my house in less than a week. I didn't buy the couch from this store, but their willingness to help me out has gained them a new customer going forward. --- Update: Bought a couch, love, and chaise within an hour. Lynn, our sales person, was so helpful. Marty helped ensure we got the best price. Would recommend them to anyone.
My experience was great. Sale person was so helpful (Amanda Jones). Will have her to serve me any day.
Shannon was great!
My experience with Amanda was Awesome. I told her what I wanted and she took the lead from beginning and closed the sale. I also was Inrested in a future purchase and she stated she would help me with that also
I had the most pleasant experience with the employees at Ashley in Prattville. I came in and expressed what we were looking for in a couch, they showed me the top dollar and the bottom dollar and we were able to make a deal on a beautiful piece! Highly recommend them for a honest purchase.
Jason Dudley was absolutely amazing!! He helped with all of my needs. Great salesman. Was a pleasure doing business with him.
Lyn and Marty were very helpful. They both stayed late and went the extra mile for us.
Purchased a dining table and chairs. Amanda was amazing to work with, friendly, kind, and worked to find us the best deal and price for what we were comfortable purchasing.
First of all, the store was almost spotless. I would expect a little dust due to things sitting around, but that was not the case. Not to mention the employee that helped me, Lynn, was extremely knowledgeable and patient during the entire process of me buying a new sofa. If I could do 10/5 I would. Highly recommend giving this place a look for your next furniture buy.
Friendly staff and Marty was very helpful!
I have bought furniture from Ashley for several years now and have not had any issues. I went in the other day to find a chair to match one I had bought previously and my sales person was very friendly and informative. Store is clean and bathrooms are clean as well. It also smell nice every time I walk in there. I don't know what kind of air freshener they're using but that stuff is the bomb dot com. No one could tell me where it came from which is my only complaint. What kind of magic air sauce are you using in there? Reveal your secrets to me.
Friendly staff
Had an amazing experience with the customer service lady named Tina. Will be back to shop again also wanna give a shout out to Marty the manager and Lynn for helping me find what I was looking for
This store was immaculatly clean. Loved the customer service. Tina Hudson really helped me out. I recommend highly!!!
Nice clean friendly store
What we loved about Ashley… Amanda, she was amazing and really connected with our needs since we weren’t decided on what we needed…. Then the follow up customer service by Amanda and team to order and layout delivery options and timeline … they are also coordinating delivery to coincide with the installation of new flooring. We are so excited and will be posting again upon receipt!!
I must say I vowed to never go back to Ashley's Furniture to shop again(I cut my card up). But I was gifted a new adjustable bed and all I needed was a frame. I hesitated for days but the one I wanted was in this store only. I knew I wasn't going back to the blvd at all, So I called Prattville I spoke with Mo not knowing he was the owner about my concerns of shopping there thinking he was a reg sales man. When I walked in the door I was greeted quickly I spoke with Mr. Greg when I say he went over and beyond for me in that store he really did. Lets not forget Ms. Alberta she was definitely the mother of the store. I was made to feel so comfortable with them Mo stayed there until my transaction was completed. O ya the bed I went for I ended up getting one just as good for a great price. So If your looking for something nice to go in your home visit Prattville Ashley they are the best. Thank you Mo, Greg and Alberta keep doing what you are doing it definitely has a family vibe in there. Well this was short lived. When I say after I went in and paid my money things went to he@@. my bed came with missing parts, was lied to by every person in the store about what happen, was given a part that was broken until the part I needed was sent to me. Was not compensated in any kind of way. When I say I cut that card up and will never use it again I mean just that. 0/0 I do not recommend.
Ananda B helped me. She was great go to Ashley’s and ask for her
I bought a couch from Shannon a couple of months ago and she was an excellent employee. I came back and bought a bed set from Amanda and she was nice. Marty the manager was friendly too
Excellent service in an out ask for greg he is great
Amanda B. Was great! Really helped us and showed us exactly what we needed and wanted! Leaving happy!
Both Shannon Holmes and Tina were amazing to work with. Very friendly, knowledgeable, helpful and professional. I would highly recommend and come back.
Amanda Jones was very attentive and helpful, found the perfect living room furniture.
Amanda Jones was absolutely fabulous! She helped my mother and I find our perfect kitchen table and lounge chair. We’ve had issues with other stores not helping us but she answered all of our questions and was honestly just amazing to work with.
My visit was the greatest experience. Upon entry, every single employee was helpful until I was able to speak with Marty. I must tell you Marty is the best and I highly recommend anyone to visit this particular Ashley's.
Shannon was very helpful, knowledgeable of product, and prompt!!
Jason and Tina was very helpful And perfessional. Great people
I had a wonderful experience at the Ashley store in Prattville. The customer service representative Tina was very professional and knowledgeable about the inventory and quality of furniture. She was patient and friendly. Also they have a pretty good selection and nice prices.
Had a great experience with the friendly staff.
Tina is a wonderful customer service representative! Super nice and helpful.
Great customer service, a pleasure conversing with. Really cares and pays attention to customer needs!
Just wanted to say thank you for the wonderful service from Tina Hudson. Really appreciated the fact that she helped solve my issue without transferring me to another department!
Tina was so helpful and seemed to be very happy to help. It brightened up my day.
Best place ever!! Bring all your friends!!
Greg and Amanda gave us great customer service during our visit at the Prattville location.
I had a Great experience with Amanda Jones- Ms. Annie Duncan
Knowledgeable and able to pinpoint what I was looking for based on my requirements.
Ms.Lynn was very helpful during our search for items for our new house!
Even short staffed, everyone was welcoming and helpful! Amanda Jones helped us find the perfect couch for us!
Amanda was so friendly and took good care of me.
Greg was great, super helpful.
Amanda B did a phenomenal job helping us today!! Def would recommend her if you’re looking for any type of furniture!
amanda is so kind and helpful!!! 🩷
Salesperson was very helpful and delivery personnel was polite
My fiancé and I recently decided to upgrade to a king-size mattress setup, and our experience at Ashley Furniture was exceptional, thanks to Amanda. From the moment we walked in, Amanda was incredibly thorough and attentive, helping us find a mattress that we absolutely loved. She took the time to listen to our preferences and needs, ensuring that we found the perfect platform option with storage that fit seamlessly into our lifestyle. Amanda’s recommendations were spot on, and we never felt pressured by any sales tactics. It was clear that her priority was genuinely helping us find what we wanted. Overall, our experience was fantastic, and we couldn’t be happier with our new mattress setup. We highly recommend Ashley Furniture and Amanda for anyone looking to make a home upgrade. Thank you, Amanda, for your excellent service!
Jason did his big one in helping me find something appropriate for my apartment, he took his time and completely understood that this was my first major move and answered every question I had. It took under an hour to find what I wanted and I’m very grateful!
Very impressed with Shannon and the prices at this location.
Greg was so friendly and helpful! Found a perfect sofa:)
The customer support was great! Tina was extremely helpful!
Amanda Jones was very professional and accommodating. She helped me by making my decisions sooo easy!!!!!
We walked in to see what was available for what we needed & had an outstanding experience with Greg! He took great care of us & we walked out with exactly what we needed for a great price.
I had a great experience getting dining room, bedroom, and living room furniture here. Amanda B. was very knowledgeable, courteous, and helpful. I was able to get the most for my money and love the furniture.
Bought living room furniture,recliner,tables. Was told % interest for over 3k and now getting charged interest and couch isn't caving in and recliner on couch want close. Wouldn't recommend them to anyone.
They treat me real nice there
Greg was awesome as our sales professional. We even found the identical sofa at a different location at a better price, and they matched it! Very nice people! Will buy from here again.
I walked into the store and was shortly met with a wonderful sales associate. She gave me time to wonder around to look at all the fabulous furniture then inquired if she could help. I had made my decision and was walking out feeling I had a great experience. I can’t wait until my new pieces arrive. Thank you
Personnel was extremely helpful and not “pushy” and allowed time and patience with considering buying options😁
Amanda Brown has been an exceptional sales representative. She is very knowledgeable of Ashley furniture. I am very impressed because she is young, full of energy, very considerate and has lots of potential. She is the best and will recommend others to Ashley furniture to ask for her during their shopping venues.
Working with Talvin was great. He was courteous and personable. Understood exactly what our needs were and was able to find what we wanted at a great price!
Talvin was awesome! He helped us find the perfect dinning room table and made the process easy.
Amanda Brown was great to work with.
Had a great experience with this Ashley Store. Husband and I were headed back to Florida and decided to stop in Prattville to check what we already knew we wanted. Amanda snagged us at the front door and she was the sweetest. She helped us out and made the sale! If you stop here go see Amanda!
I had a great experience shopping with Talvin! He helped me find the best price and the best option for us to pick up the furniture when it arrives. I appreciate your help.
Amanda was so very helpful yesterday when we came in to pick out a couch. She was so knowledgeable about the different couches that Ashley carries and was honest when it came to structure, materials, and longevity that we were looking for. We DIDN’T feel pushed, like SO many sales people do when we go in to buy furniture. Ask for her when you go into the Prattville store to shop next time. Definitely would recommend!!!!
Marty, Greg & Shelbi gave me great customer service with my new Stearns & Foster Mattress set. I will be back to buy a recliner soon.
Amanda Brown provided an excellent purchasing experience.
The are the best sales me that I have ever met.And he's just such a great guy.He'll be very professional and worried about how people feel in doing what they're looking for in the store. Gmo see Talvin he was me rep.
Greg was so helpful
AJ helped us purchase a brand new dining room table! Highly recommend!
Worked with Talvin, buying sofa and recliners. Absolutely wonderful experience, such a pleasure to work with. Talvin very knowledgeable about all furniture and his customer service is above and beyond excellent. Will do business with Talvin again guaranteed.
Great experience. Talvin was excellent.
I was in a bind and needed to pick up some furniture for my daughter’s birthday sleepover. I only had a small window of time to get the merchandise. It was close to the pick up closing time and I did not have enough room to get all of the items we purchased. Marty and his team members were kind enough to load and deliver the items for me right then. Excellent experience..!
Shannon was amazing. She was extremely helpful, friendly, and informative. She was not pushy at all. She waited for us to come back to her when we were ready with questions. Great experience.
My first time in the store in years. Mostly everyone seemed to be genuinely helpful, especially Lydia and Tina, and with the exception of the young manager on duty, whom, in my opinion has no business sense, my experience was pleasant. I went in to purchase, and additionally, I found an item in the clearance section that was nice, that I would have had to spend additional money to get it back to looking presentable, and the item was not even in their inventory!! I was willing to pay fair price for it, but the price he quoted me was absolutely ridiculous!! I've been in his position before and there's no way I could justify his actions! I'm just hoping that his behavior is not the norm at this business. Other than that WTH moment, I thought my other encounters with staff members were informative, friendly, and helpful!!
I have ordered several times! Everyone is a big help! Furniture delivered promptly.
Great experience and friendly staff. Definitely ask for James when you go in for a mattress! He's amazing!
Worked with Mrs AJ very professional, respectful and easy to communicate with.
Jason provided us great customer service & helped us find exactly what we needed.
Nice sales staff. Good product.
James was great and got me what I needed
Had a great experience. I showed Cliff what I wanted. He found it and ordered it for me. He explained all the warranty and delivery options. I paid for it and left. Took about 20 minutes and I was in and out.
James helped out very much
James is amazing and a very helpful sales rep! Thank you for all of your help!!!!! The rest of the staff was extremely helpful as well!
I recommend Ashley Furniture!
James was professional, friendly, and very hilarious.
I worked with Jason to purchase some bedroom furniture yesterday and was very pleased with the service. Everyone I encountered was helpful and friendly. Jason was very knowledgeable, attentive, and easy to work with! He even made sure that I got the best savings. I would recommend working with him and certainly would do so myself again if/when the need arises. My furniture should arrive within a couple of weeks. I am pleased with my selections.
Great service easy to deal with.
Is a very joyful experience one of the reasons was the salesman was very knowledgeable on the products that they sell great experience!!!
Great service, great selection and a great deal. Thanks again.
I am so happy about my zero gravity fully reclining chair. I can keep my legs above my heart and sleep in this. The deal was better than online. The service and help at the store was excellent. Ashley is definitely the place to go to get quality durable, lasting furniture. You outdid yourself Ashley store in Prattville!!!!
I came to just look. However, I left with a purchase of a sofa, rug, and two furniture pieces. Shannon was an immense help, very sweet, and informative.
Extremely friendly and took interest in what we were looking for. Piece of furniture was on sale on the internet. They didn't hesitate to match the price. Yes, we will shop there again.
Aj helped me out buying my new sofa. She is awesome!
We were in search of a tv console. We were greeted as we entered the store by two friendly ladies. They showed us multiple pieces of furniture and gave us a time to make our decision. They answered our questions quickly and knew their products. We would buy from them again.
AJ was great! Very helpful and easy to work with
Very excellent customer service!!!
Great customer service from Shannon and TJ
Shannon did an awesome job helping me choose the perfect sleeper sofa and love seat .
Shannon did an excellent job. When you're looking for furniture she is just the perfect person to help you. Very patient and friendly🥰.
Shannon was a great help in helping us get a new couch. She is very professional and nice, thank you so much Shannon!
Jason was an absolutely delight today helping me decide with my sectional choice he went above and beyond and Kristina was also a great help as well!
Talvin is an excellent salesman Tommy is great customer service exemplary Very professional handling of all business Transactions We will certainly return
Tommy and T.J did a wonderful job accommodating us and helping with any and all issues/questions we had!
Chris and Angel did a FANTASTIC JOB on our furniture delivery this morning, thank you.
TJ and CJ went out of their way to help us out of a sofa crisis. Truly amazed by all their professionalism, flexibility, friendliness, and ability to work with us. Tommy too. Simply put, outstanding customer service on top of quality products and value. Thank you, Ashley Prattville!
Truck 1 arrived and conquered! They were friendly, precise with their set up, and cleaned up as they went along. Everything completed in under an hour. Got everything placed in
Truck 1 was awesome and professional!!!
Everything from the purchase of the couch set to the delivery went flawlessly, communication was excellent with estimated arrival times and the a phone call to let me know they were 20 minutes away. Truck 1 was a well oiled team, Luis and Alejandro were very friendly and efficient. They were able to back into my front yard dodging a tree and an my enclosed trailer. I couldn’t be more satisfied.
Truck 1 Driver and assistant were very professional. make sure everything was just right before they left. Very friendly. Also great customer service.
Shannon and Thomas has such great Customer service 10/10 highly recommended
Did a great job helping me out !! Thanks to Tommy & Shannon.
I always work with Jason when shopping for furniture. I am extremely happy with everything that I have purchased. I would recommend him and this company!
Jason did a wonderful job helping me out today with finding a chair to match and compliment my furniture in my living room. Tommy was very helpful in helping get me checked out! Would definitely recommend them both!
Awesome.. Zack
Great service from Zack and Tommy
Tommy and Greg were absolutely amazing! The service here was some of the best service I’ve ever received. I’ll definitely return.
Great service and great people!!
TJ and Tommy at the Prattville Store are the best...go see them!
TJ and Tommy were great! Really helped a lot on helping us make a decision on our sectional! Thank you!
Sales folks were great, easy to find what we needed and Tommy was the greatest!
Jason and Shannon did an excellent job!
Jason and Bre did a great job on assisting with me and my family. Highly recommended to pay them a visit. Thank you both again for everything.
Ashly was great and very patient and work with me for hours helping me make up my mind she was great help
Ms.Shannon was very helpful today in the sale of my furniture. Give her a call if you're interested in new furniture.
Very professional and helpful…. Tommy, TJ and Jason was amazing they worked like a dream team making sure I got everything I wanted. They also had great conversations and made you feel comfortable. I’m definitely going and highly recommend you do so to and ask for those three that I mentioned, I promise you, you will not leave Ashley disappointed!!!!
Had a really good shopping experience, thanks to Shannon.
Shannon and Bri were absolutely excellent and displayed exceptional customer service. Both were pleasant to deal with, very knowledgeable, and personable! Ashley in Prattville, AL is the way to go. Ask for Shannon for assistance!
Brandon and Shannon was so helpful!!
Tj and Bri were a delight to work with very professional and kind. Would definitely be back
Best service by far. She was friendly energetic and helpful!!!
Bre and Greg were great help.
Shannon was an amazing sales person!!! She was a pleasure! I am happy with my purchase!
Greg did a great job. Very professional and knowledgeable.
Talvin, He was very helpful and very professional when helping my Husband and I decide on our furniture purchase. Thank you to Tommy as well.
Talvin, great service. Everyone there at Ashley are very helpful and thorough. Very happy.
TJ & Tommy did a great job today helping us find the furniture we needed and wanted while sticking to our budget.
Good prices, great service, and excellent delivery team!
Amazing guest experience!! I will be back
2 stars for the original sales associate who attempted to help, but everyone else has been rude or not willing to help fix our issue. It shouldn’t take 5 days to return my call about furniture I haven’t received. I have been less than thrilled to work with Ashley’s and once this matter is settled I won’t be purchasing from them again.
Very pricey but great products
I went in to Ashley furniture on May 19th and purchase a living room suite, bedroom suite , and dinette set . I made a cash purchase a few hundreds shy of being a 8,000 purchase. Well 2 delivery guys brought my furniture approximately 3 weeks later. While bringing the loveseat in they bumped my wall. Mind you this is a newly built home. I went into Ashleys as soon as I closed on May May19th. Well, after we got the livingroom set in place. We noticed that the couch was not right. Called the store express our concern. They send an warehouse associate out on June24th. I express, he called his manager via phone. I showed him where my wall was scratched up from when it was delivered. He took a picture with his ipad. He stated he would get back with us to set up a date to pick the defected loveseat. I requested he come after July 4th. Okay myself and my husband made numerous of calls as to when the loveseat would be picked up. You would think we were calling the wrong store. Because there was notation of any of this. We would leave vm on the warehouse vm. No return call. Finally, the last week of July the loveseat was picked up. In between them picking the item up I called and called to get an update. No one knew what I was talking about or they said we will get somebody to call you. Will let it be known I never received the call. So Sept. 8th, I called and asked for a manager and corporate number. Now at this point everything started to make sense they remembered all about this order and was going to call me just this week, the same week I called.. interesting. Well needless to say they had my couch the next day on Saturday before 12. Now, I asked the gentlemen to take a picture of the wall. The manager over the warehouse called me back in reference and he stated O wasnt aware of the "little scratch" on the wall. I came unglued how dare you down play the negligence of your deliverers. When I corrected him as to "the little scratch". He tried to explain that he didn't mean it like that. But, I made it known I don't care if it was little or big. I didn't do it and I brought it to their attention. If my house going to be torn up. Let it be by us. Then he stated they never had any drivers of another race besides african american or white. I knew that was a lie cause this time a latino and white guy brought my furniture this time. I will not buy anything else from Ashley. This was my first and last time buying anything from here
Great place to shop go see Greg he's a fantastic sellsman
Sebastian was extremely helpful, professional and courteous! He was a joy to do business with!
Ruby was a big help with my order in the store, and the delivery people, Chris and Angel, were very courteous and careful with my delivery.
We ordered online and the extra couple weeks to get the exact color we wanted was worth the wait! But hands down our two delivery guys were awesome! They smiled the entire time, friendly and professional! They had our order inside and put together in about 15 minutes!
We had the most amazing time with Sebastián! Even though we couldn't purchase instore he sat with us for over an hour helping us purchase an item online. What an awesome sales rep!
Great customer service and reasonable prices
I purchased a couch set that didn’t fit in my room the guys who delivered it messed up my walls. I got in touch with the guy in the warehouse he got me someone to fix the walls and I was very pleased with the final outcome thanks Christian for everything!!!!
One star is generous. I spent over four thousand dollars over two weeks at this store. I paid up front, no revolving credit, no monthly payments. They got their money and I'm getting a runaround.As part of the Master Bedroom set, I received one of the nightstands that had a faulty drawer. I went to the store and asked for a replacement. What I received was a conversation that involved a manager explaining to me that they don't replace pieces of furniture, they repair them. Because "They are the factory".And yet at this factory, a piece of furniture got out of their door with a crap drawer that sticks. So, the resolution is that they ordered parts and sent them to me at home. I left the box unopened and waiting for their repair guy to arrive. Well, he arrived this morning, opened the box only to discover that Ashley sent us a dresser drawer, not a night stand drawer.So as I type, I have a repair guy in my house trying to screw in replacement drawer sliders that came with the wrong part (dresser drawer as opposed to a nightstand).Now we're waiting again for parts to arrive so that he can come here again, waste my time and his to wrench on a piece of furniture that is no longer brand new. It's been manhandled.This company is garbage. I'll never go back again.
Had a great shopping experience with AJ
Great deal on a recliner. The staff was professional and friendly, especially P, who went above and beyond to help us.
I went to Ashley in Prattville to look around. The store looks so much better than it did a year ago.
Great sales associates, fair prices! Im very happy with our new sofa!!
Amazing customer service. The gentlemen in the loading helped us load it onto a trailer and saved us a 40 minute trip. We could not ask for better service than what was provided to us today, we have been a repeat customer for the past 8 years and will continue to shop with Ashley's because of the people that work there.
Bought furniture and a Lamp. Spent $3,700. Lamp never came after dozens of calls to store over a month. They refused to give me lamp in the store. When Lamp arrived to store, they were rude and disrespectful and made me drive to back of building to pick it up. Never shop there again.
Beautiful place for amazing, good quality furniture. Hands down. Staff is great! One employee in particular, his name is Sebastian. VERY KNOWLEDGEABLE, VERY PATIENT, AND JUST 100% AN AMAZING SALESPERSON! I GIVE HIM 5 STARS ALONE. If you visit this establishment, ask for him!
The Prattville management team are unprofessional and not responsive to concerns/problems. Store manager avoids calls and the customers service manager hangs up on you.
Awful awful awful… I paid $2k for my kitchen table set. It was not delivered as promised. When it was delivered it was damaged, they sent me a replacement and it was damaged worse than the first. They have refused to give me upper management contact info or give me a refund and just come get their stuff. I am going to the BBB and will pursue small claims. I am furious!! Wish I could give no stars!!
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The whole staff was courteous and professional . Greg answered all of our questions. We were impressed with the quality of the furniture. A pleasant buying experience.
If I could give no stars I would. With our most recent order, they delayed the whole delivery due to one end table not received yet (we were waiting on couches and a whole bedroom set), do not answer their phones, provide no updates, and now with our sofa broken they not only didn’t answer or respond—when we finally got someone to come out they ordered the wrong parts! Now we’re in a waiting game again. Believe me I’m fighting to get something back for all their incompetence and will never buy from Ashley’s again. And don’t give me short staffed. Anytime I’ve gone in there, there have been no customers but all employees sitting on their phones or making personal calls on the company phones. Maybe that’s why they do t answer. And good luck their customer service email doesn’t work either.
Lennon and Don't are some good workers, very patient and respectful
I would like thank the Delivery team Linwuan and Donte they were AWESOME!!! They were on time and very professional. They made me feel valued. I wish them much success!!! Thank you again!!!!!
I have NOT received my King size headboard footboard with rails that I purchased on 04/08/2022 from Ashley Furniture Home Store in Prattville AL. I paid in full for the bed. Was given a tentative delivery date of 05/21/22. Was not delivered. Then was told I would have the bed by August. I still have not received the bed. I attempted to file a report with BBB but keeps sending me back to first page and making me retype info. 08/20/22 Update: I have still not received the bed. I have spoken to the store. They told me that the headboard and rails are in, just waiting on the footboard. 09/08/22 Update: Shout-out to Ashley Furniture! My bed is scheduled for delivery! I will update after delivery as to how it is. I will give a honest review. It has been a long wait but I will forgive that. It is here so on to if it is worth the wait. I believe it will be.
Donte and Lenwon did an awesome job I really liked this delivery team. Hope to do more business with Ashley home furniture in the future.
Pamela was awesome. Not pushy, but when it came time for my questions, and ultimately my decision on purchases she was incredibly helpful. The staff members who finished processing my order were equally AMAZING. I also took notice of the cleanliness of the store, which happened to be pristine. I would highly recommend this location for your next home decor purchases as the team members are thorough, kind and knowledgeable. They all deserve an increase in wages!!
Jason was very helpful!
Big chain stores do not care about customers. Bait and switch. Came in to pay cash for a new sofa. Employee said they had it in different colors in the back as well. So we waited........anddddd waited. Finally she returned to say "Oh sorry we don't have any couches in the back of this kind and we do not sell floor models" also it was going to be a week minimum before it could be delivered. But wait! They had more expensive ones in stock to buy! But....still no delivery. Don't waste your time. Go to Spiller furniture. Best experience we have ever had. Wound up buying a couch and a new mattress and it was delivered the next morning.
Loved the service and staff
We are extremely disappointed with our purchase from the Eastern Blvd location in Montgomery, Al. After waiting 2 and half months we received a partial order. Still waiting on some items. What’s most disappointing is we purchased an expensive mattress and it feels like we are falling through it when we laid on it. We are not big people, in fact we are relatively thin. When my husband called the store to address the issue they told him they would send someone out to see if the mattress has a defect. We want a mattress that we aren’t falling through. When my husband tried following up, the manager Aaron Shaffer was avoiding the calls. We’ve only had the furniture 24 hours and still can’t sleep on it because the mattress is trash. I strongly recommend purchasing from another store because the service we are getting is not worth the hassle.
Only gave the store three stars only because I couldn't really find what I wanted but the sales rep was very pleasant and hospitable her name was Shannon thank you for helping us but I will return
Sales person was not very interested in helping us order a recliner.
After having a bad experience several years ago at Ashley Furniture in Prattville, I swore I would never shop there again. However, I was shopping for end tables, and after searching several other businesses, I decided to go into Ashley Furniture. As soon as we walked in, we were greeted by a very nice professional young man named Greg. He asked what we were looking for and proceeded to tell us about the sale they had going on. He told us to look around and if we had any questions just to let him know. While we were looking around, another man named Marty walked by and asked if we had any questions. I did but told him we had already talked to Greg when we came in. He said he was the store manager, and it was fine that Greg would get credit if there was a sale made. After talking to both men and looking around, I found what I wanted. These men were amazing. If not for their kindness and professionalism, I never would have bought anything from there. They made all the difference. Their ability to turn a dissatisfied customer into a satisfied customer was awesome. Thank you to Greg and Marty for helping me find what I was looking for.
Upon arrival we noticed a young couple loading a loveseat into the back of their Tacoma & asked if they purchased it off the floor & the wife responded, “yes because it had a few damaged areas on the back & they didn’t want to wait TWENTY WEEKS for delivery” so the manager allowed them to purchase it directly from the floor. We found a small pub top table that had 3 or 4 nicks that could likely be filled in with a furniture marker, but for what we were looking for, it would be perfect. A sales lady we spoke with said since it has damages that the manager would likely let us purchase it from the floor since he had just done the same for the couple that left prior to us. Totally different story when we asked said “manager”. He said he would only order the table for us and we’d have to wait but then offered to UP SALE us into a bigger & more expensive table that could be purchased off the floor. While I may continue to do business with Ashley, the Prattville store has forever lost business & I will discourage any and all from ever doing business with that shady store!!!
I have been a loyal Customer to the Prattville store for many years and have never had a major issue until today. Came in to the store to purchase an item and found they had the item on the floor with several dings and scratches. I offered to buy the floor model and was told by a sales employee that could potentially be an option since it was damaged. Upon speaking to Johnny the manager I was informed that I would not be allowed to purchase the item from the floor since that was against the policy and he would have to order it but he had a larger version in stock today for purchase. I brought to his attention I was pulling in the parking lot he had opted to sell another customer a large blue chair off the floor because it also had damages, yet mere moments later it was against company policy? It seems to me this store uses its discretion on who is allowed to purchase from them and who is not. I left my information for the owners to contact me regarding the stores policy and to determine who qualifies to purchase items from the floor and who doesn’t. Will update my review upon a return call from the owners.
Store managers do not tell the true on what's in stock and delivery. Told me item was in stock at location. After I paid founded out it was not. Told me they would deliver item to my house next morning, they did not. Store Manager would not return my phone call about item, had to drive down to store 3 hours later after not hearing back. Store manager would not give back refund, said I would have to go through processing and then a check would be send to me. Be cautious buying from the Prattville location
Just had an amazing experience at Ashley’s Furniture. Sandy was extremely friendly and willing to go above and beyond for us to get what we wanted. Loved the fact that she gave us space to shop and then was there when we needed her! Highly recommend this store to anyone looking for new furniture!!
Fabulous and spacious showroom, beautiful furniture, outstanding prices and ask for Greg.... best salesperson with super attitude!
Good store, expensive prices, and quality furniture (I subtracted a star due to the long wait for items -- 5 months to be exact); See my salesman Leonard for great customer service
This is what my couch looked like after only 6 months. Ashley Furniture repaired, then 6months later it was in the same condition, again Ashley repaired it, but guess what, here we are with the same scenario. Only now it’s out of Ashley’s warranty so they tell me call GBS to utilize the extended warranty. However, the extended warranty does not cover these issues. GBS states this is a man defect. This was expensive furniture, & we are average size people, this should not have happened once, much less three times. My suggestion, read the reviews before purchasing anything from this company. They sell poor quality furniture, and do not stand behind their products.
I purchased a bedroom set on 7.12.2021, and as of 10.28.21, I haven't received my items. Also a scheduled delivery date is set for 10.31.21, and no one has informed me if it will be delivered on that date. I tried to call customer service, but no one seems to know anything, in fact, I was told to call the distribution center to find out about my delivery. I could be wrong, but I thought I did my order from Ashley Furniture, so why do I have to call about my order through someone else...... My experience has been AWFUL!!!!! After or if I ever receive my purchase this bedroom set and mattress I will NEVER order from them. I'm going to make sure everyone I know never orders from them and the advertisement are a joke!!!! Update: As of 11.23.21- I have received a bed and a mirror with no dresser to go with it, and as of today received an email that delivery will be 1.22.2022!!!! That's over 6 months from the time I ordered. What kinda of company is this, a CROOKED ONE!!!!
Ordered a living room set and dining room table on 5/9/2021. It's 10/25/2021 and I can't even get an update on when I'll receive love seat. Received love seat on 11/2/2021, just waiting on server now.
On June 30, 2021, I walked into the Ashley Homestore in Prattville Alabama and paid cash for a sofa and loveseat. It clearly states on my sales reciept that the ETA on my order is between 10 and 16 weeks. The allotted time has passed and I have yet to hear from the people at this store about when I would recieve my order. I have tried making contact with the manager many times by phone, leaving messages for a call back, to no avail. This is just poor customer service. I seriously would like to be informed by this establishment as to when I would recieve my order, if this isn't at all likely in the very near future then I need to be refunded without any further hassles. Hopefully I don't have to go to the Consumer Protection Agency or seek legal counsel for assistance in resolving this issue.
Nice store, with decent sales over the course of the year. This is our purchase here over the years.
DO NOT BUY FROM THIS COMPANY!!! My daughter and her fiancé had bedroom furniture ordered in March with a May/June delivery date. They still do not have their bed!! They will be coming home from their honeymoon to a mattress on the floor. That just isn't right!!! I refuse to accept covid as an excuse after 6 plus months of waiting. And they have to call to get updates on their furniture that has already been paid for. I guess customer service goes out the door once they get your money. Go somewhere else if you want or need furniture!!! Wish I could give zero stars.
I was treated with great respect by the manager, Johnny, & his staff at Ashley Furniture Prattville, AL! All agents always helped me to find the furniture & items that I was looking for. In fact, when my layaway item did not arrive when I expected, your manager, Johnny, gave me free delivery of my last item, q white chair.
Sales was very knowledgeable of the products, very willing to accommodate, and ever so patient. Thanks Shannon!
Excellent selection of furniture! Donna was a jewel! Provided excellent customer service!
Nice staff. Helpful
I purchased furniture December 21, 2020 paid in full. I was promised a delivery date of February 19. On February 19. I am a traveler so I caught a flight from California so I could be there for the delivery. I lost 3 days work to be home. I called the store to check on delivery time and was put on hold numerous times only to be told the furniture did not come in. I was promised several new delivery dates all lies. In this process I was put on hold and hung up on. Lied to about the manager being in the store. I have finally talked to the manager and still no furniture. I asked for a refund he said he has to check with the district manager to see if I am eligible for a refund. I was told that it will take at least 3 weeks for me to get a refund. I am very dissatisfied with their services. I just want my money back and it seems like they can’t refund me. I have contacted an attorney. I will never ever step foot in another Ashley store. Ashley furniture had left a very bad taste in my mouth. They are very unprofessional.
Went to the store and the sales person was so pushy and followed me around the store trying to pick bedroom for me I had to tell her it wasn't my style so we lefted
Absolutely worst place I have ever bought furniture from! I bought back in february and was promised my furniture by the first week of april. I am still trying to receive my furniture now and I have also been asking for a refund. They keep pushing my delivery date back but at this point all I want is a refund. They act like people just have thousands of dollars to throw away!
I am not one to usually leave negative reviews but I would rather save someone from the experience that I have had. We spent several thousand on a recliner 5 years ago and purchased their store warranty. We have had multiple issues with this couch but conveniently enough, none of it qualified for a warranty claim, so we were given a store credit of the $599 that we spent on the unused warranty. In February of this year I ordered a desk and printer stand with the warranty credit. The printer stand came in quick but appeared as if it was supposed to be for another client. It had been sitting in the warehouse completely assembled and wrapped in plastic wrap for apparently a while because when I unwrapped it when we got home (2hrs away), it was coated in dirt and dust, had nicks in the finish, and the screws holding the drawer straight were completely stripped. We live two hours away, so taking it back for an exchange wasn’t worth it. We are still currently waiting for the desk to come in. The arrival date has changed 4 times so far and management cannot give me a guarantee that the new date will be accurate.
wow. ordered our furniture in January. It won't be here till august. Never pay with cash.
Friendly employees helpful
Always helpful when I go here. A man named Greg was a tremendous help when it came to picking out my new bedroom furniture and mattress.
The "new owner" attempts to make the customer seem as though they are less than adequate. After numerous attempts to receive a refund for "canceled " and "no longer available furniture " we have attempted to contact anyone with any intelligence concerning the matter of OUR REFUND! EVERY single person from sales to ",Nick, or whatever his insignificant name is, supposedly the general manager. Haha! We received nothing but LIES! IT SEEMS AS THOUGH "ASHLEY IN PRATTVILLE " LOVES LAWSUITS! Oh, and they somehow continue to remove ALL NEGATIVE REVIEWS.
Very clean and super knowledge and friendly staff the manager was there to answer all my questions
Quick and easy process and the prices were fair.
The Prattville Ashley Homestore was awesome for us. After I ordered a recliner months in advance from another store, it was not going to be delivered due to a warehouse fire. With less than 2 weeks until my due date, I called the Prattville Ashley store and had the pleasure of speaking with Greg! He took down the names of the chairs I liked and called me back to tell me what they had in stock! Purchasing was so easy and he made the process stress free for this 38 week pregnant and hormonal Mama! 🤣 I will be forever grateful and definitely be back for future purchases!
It was my pleasure dealing with the staff and looking over all the great furniture that Ashley Furniture Store has and the staff was very friendly and helpful. Go check them out for your next purchase. Ask for Summer. Thanks guys
Great staff. Every time we visit we are always greeted at the door. Overall good experience purchasing furniture.
I wouldn’t advise anyone to do business with this store 😡 I’ve been waiting since September for my bedroom furniture and every time it’s supposed to be delivered it’s always something different. They delivered the mirror for my dresser back in November and today I received a call stating that the bed rails are not in 🤬. I asked for all my money back and of course they’re saying I can only get a store credit which is Bull. At this point I rather sleep on the floor since that’s basically what I’ve been doing since September oh and that’s not the half of it but I’ll save that for a later day 🤬
This is the second set of furniture I have bought from this store the first chairs where cheaper but one lasted only 6 months before having to be repaired so we went and bought new again from here this time spending $2000.00 electric dual loveseat motor on one side broke called told parts would be here 7 to 10 business days never showed called customer service in Mexico was told parts never ordered nrverbuy anything from this store again ndver
Leonard was so helpful. We ordered a leather sectional, bed, and mattress. Leonard was very knowledgeable about the mattresses and helped us choose the right one for us. Although we were told that it may be 14 weeks or longer, we are hoping it comes sooner.
Very great experience. I purchased our master bedroom suite two years ago and still love it. Today my husband and I purchased our new living room furniture. We fell in love with the sectional to say the least. The customer service was amazing , just sucks that our couch won’t be complete until May due to Covid.
Summer, Shannon, and Johnny at the Prattville AL Ashley Homestore was so very helpful and pleasant. Each went above and beyond to ensure my wife and I were completely satisfied with price and delivery options. Very professional and a great bunch of people. If you're looking for quality furniture and a great buying experience look no further than Ashley furniture Prattville.
I was helped immediately. They got right on the paperwork. They answered my questions and i am a happy customer!! I have had my eye on the living room set for some time and they made my plunge easy! Thank you so much!!!’
I went in to buy a new bed and mattress - there were more employees than customers in the store so I thought I would get help right away- we sat for 15-30 mins and told by a sales person he would be right with me. Kept waiting and waiting and when he started to help others that came in after us and I went to another salesperson not helping anyone they said sorry for your wait and walked away. Worst customer service ever- bought furniture from them before and was happy - I will never go back after being treated so badly- tried to call and address this with manager but they would never come to the phone. I could understand if you were busy but like I said I counted more employees than customers in the store. Even if you must buy from Ashley - go to Montgomery
I came in very quickly before they closed looking for a mattress. They were speedy to deliver excellent customer service and I left with the mattress I was looking for with 5 minutes to spare. I believe a man named Doug or Dave helped me and I'm very happy with the service I received today.
I wish that I would have read more reviews before I purchased from here. I ordered a living room and dining room set for the first weekend in November. I was adamant about them delivering everything together. They tried on several occasions to just deliver pieces. Finally, they called me to schedule a delivery date the following day (their schedule, not mine). They gave me a three-hour block, the time came and went, and I heard nothing from Ashley's. Finally, I called, and they told me it would take 24-48 hours to get a response. They took my information for a manager to call and speak with me later. This is the level of service you should expect. You pay a hefty price for the Ashley name, and the service does not match the price.
Awesome service with a smile!😊 Everyone from the front door receptionist to the sales representative was very professional! I'm really glad I've chosen Ashley Home Store and will recommend them to anyone looking to purchase great home furnishings!!
My daughter and I went in to buy furniture for our new home, we were snubbed when we walked in. We walked around a good 15 minutes and every employee looked at us and ignored us. We finally flaged one down and he proceeded to tell us everything was out of stock and in mid conversation he asked another customer if she had a question and left us standing there.
Prices too high , no free delivery.
After finding the desk I wanted online we went into the store hoping to purchase in store. They price matched and were extremely helpful! Overall 10 out of 10 for this store experience.
I saw my "dream" bedroom suite at this location about a great ago, but did not purchase it at that time. Yesterday, a year later, I went back to this location. Although the bedroom suite was no longer on display, Greg Mitchell, Sales Professional, was able to find it on their website and I was able to finally purchase my "dream" bedroom suite!! Thanks Ashley HomeStore!!
Customer service from ms Summer was very professional. She answered all my questions and there was a lot. Ordered my furniture and now the wait is on. 😁
I enjoyed shopping at Ashley. Nice and friendly customer service.
Great service: my sales rep helped me & focused on our family for over 30 mins. Great and trendy products !
The Prattville AL location always treats me well. The management and sales associates are always very polite and knowledgeable. The only reason I cannot give a five star review is because of issues I am having with the corporate office in trying to get some warranty work completed. I do not hesitate referring them for your furniture and bedding needs. My wife and I have furnished our entire house in the past two years exclusively with furniture and bedding from Ashley HomeStore in Prattville, Alabama.
Quality furniture and the staff is very helpful.
THEY SUCK!!! THEY WILL WASTE YOUR MINEY AND TIME! CHARGED US $600 MORE THAN THE ORIGINAL PRICE FOR 8 CHAIRS AND THEY WERENT EVEN PUT TOGETHER!!! TERRIBLE TERRIBLE TERRIBLE. CLOSE DOWN FOR ALL I CARE 🤘🏼
I had a good experience and hope my items are delivered no later than a month.
Excellent customer service. They really personalize the furniture shopping experience!
Greg and Johnny were so helpful. Will be our go to store for all furniture needs now!!!!
Ashley Home Store has a great group of professional who works there. The manager and staff want to assist you with your shopping experience. They take the time to be communicate to their customer's and are willing to go the distance to help them find what they need. I recommend this store to anyone wants quality products at a reasonable price.
I’ve been looking for the perfect living room set and once the pieces arrived - I apparently didn’t measure correctly, but I am no expert designer nor claim to be. The sales staff were quick to help me get my dilemma fixed, credit my account and even find the perfect mattress for my son in addition!
Always fast & friendly service. They went beyond normal service to help me find that perfect kitchen table & server. They are my furniture store of choice!!!
The representative was very patient and attentive. Customer service was friendly. Store was clean.
Justin was a great sales rep. He was very personable and knowledgeable. He was patient with all of our many questions and us bringing our 4 year old with us. He let us sit in various sitting positions and spots on the furniture and compare if we wanted power or manual recline. I'm excited for my new furniture as I have never had anything new or of such quality. He made such a big decision seamless for us. Although, I'm a bit saddened it may take up to 10-12 weeks for them to be delivered. We have an Ashley mattress (we ordered recently online) so getting the living room set from Ashley was a no brainer as far as quality goes. Definitely would recommend Justin at Prattville, Alabama location.
Went there looking for a bed they said it would be at least 6 to 10 weeks before one would come in regardless of what bed we chose
Ashley’s I’ve always loved bc it’s my favorite name . I didn’t have good experience the second go around . The first visit after they didn’t have what I wanted in ,the salesman was done .... Second time the sales rep was trying to handle too much at one time . I waited an hour while he did my paperwork then tried fitting in another customer while we waited on the credit lady , which when arrived was awesome . Throughout the night he continued to put me on hold while dealing with another customer rather then finishing my sale . Needless to say I was there 2-730 buying a three pieces couch set
Looking forward to furniture delivery! Great experience and would recommend to others to shop at Ashley Homestore for the best quality and value. Thanks
We had a great experience with Greg and Shannon today. They help us find everything we needed. Thanks Guys!!! Stop in you won't regret it.
Order a couch and loveseat 2 months ago. Delivery has not arrived yet so I made a call and was told the delivery date was pushed to end of the December. I finally went to the store and still no guarantee of furniture arrival date. Do not buy furniture unless you have 3 months or more to wait on your purchase. The customer service at the store was nice, but this business would be a good place to put a furniture store that has furniture to sell. They offer 12 Months financing with 0% interest, but it’s more like 12 Months no furniture with 0% chance of delivery.
Norm was so helpful and kind. Took care of my needs and was very patient with me while I shopped.
Customer Service was great ! Very polite
Friendly and courteous service while at the store
My salesman was Greg in the Prattville store.. he was so nice and patient with me. I was having to make a big decision with new living room furniture and he jumped right in and helped me so much.. he was a pleasure to work with.
Huge SHOUT OUT to Ashley's resident bed Dr. Shannon for generously taking the time to help my wife and I shop and place an order. She expertly explained the mattress products available while allowing us to demo various beds. Additionally she helped us select a dining room set and a few other pieces like a daybed and some cool lamps. We always feel at home at Ashley and really enjoyed her company which made this a wonderful shopping experience. Thank you, Shannon!
Ashley Homestore in Prattville Alabama I enjoy everything the really took care of all my needs in helping me make my purchase and everything was in and on time manner great service.
My mom and I walked in looking for a dresser. We were greeted by multiple sales reps. They didn’t pressure us, but simply asked us to look around and let them know if we had any questions. When we were ready to purchase, it was effortless and they gave us the best deal possible. We had to ship out of state and when they heard I was in Louisiana, they showed concern for me due to Hurricane Delta. No hassle, just great costumer service. We never felt rushed, but it was a quick process.
Summer was our sales associate and was so kind and helpful! Delivery date is 10-12 weeks, though. Another effect of COVID-19, which is why I’m not downgrading my rating.
My experience was very good. Greg Mitchell was extremely helpful and courteous and provided great customer service. I will absolutely be shopping there again and I will be going straight to Mr. Mitchell for whatever I need. I wish there were more associates like him.
Leonard was very professional! Sense of humor out of this world! If you are ever in the Prattville store go see Leonard! Professionalism at its Best! Customer Service Satisfaction!!!
I was greeted warmly upon entering the store and the salesperson I'd been speaking to via the phone was with another customer, but I was asked by several if I needed help even though I told them I was a returning guest of another sales person. They offered their assistance regardless if I needed any. My whole experience was positive and the team worked together in unison to keep me a happy client!
Sales Rep (Norm Hansen), Ashley HomeStore, Prattville, AL was extremely courteous and helpful. Fully explained the product and like products to enable an accurate comparison of pricing and quality. Norm ensured our shopping experience was top-notch. He detailed all the materials and warranties associated to the various furnishings we purchased. He was very thorough in ensuring we took our time selecting a desired product that my family will enjoy in the coming months/years. A delivery/install date was selected to safeguard against any potential shipping delays due to the current pandemic crisis.
Very helpful and informative salesman. He helped us make the best choice for our needs, and educated us on how to keep our mattress in great shape.
One of a few Ashley stores that has a lot of furniture on display. Only downside - no kids furniture assembled. Overall Great service, building, and location.
I loved my visit at Ashley on yesterday. The sales person Norman was excellent!!! I will be back shopping soon.
Great all around customer service...
We had a good experience today @ Ashley furniture, prattville. We found just what we were looking for. The salesman was very helpful and nice. We will come back!
Great Customer Service
Received half my furniture on delivery day. I was unaware of that because Ashleys never called me to tell me that LITTLE detail. They have TERRIBLE customer service.
I went to Ashley’s to purchase living room furniture. I bought my last set from there and it lasted a long time! As before, I was immediately greeted when I walked in the door. Michael was very courteous, informative, and helped us make a great purchase! I will definitely continue to be a repeat customer!
Stay Away from Ashley's!!! Not quite a year ago we visited the store in Prattville looking for a new sofa and we found one that we thought would be great for a home so we purchased the sectional and the Ottoman and even bought a bed-frame for the bedroom, well all three pieces started falling apart within a couple of months of having them in our home and when we tried to contact the store to have that issues fixed they told us they couldn't do anything about it and have never tried to make us happy as a customer. So my advice to anyone out there wanting new furniture, would be not to buy from Ashley's Furniture Home Store!!! I would not buy anything from them because it would be a waste of TIME and MONEY!!!!
Very knowledgable staff, easy buying experience, and delivery arrangement made recieving our new furniture easy..... thanks Ashley furniture !!!
Great customer service with fantastic prices!! I enjoyed my experience here today! I hadn’t been to Ashley’s Furniture in a while but I stopped in today shopping for a mattress....so glad I did! Shannon gave great customer service and she was very informative on the different selections . I highly recommend Ashley’s 😍
Great selection, very friendly and helpful staff. We'll definitely be back
My sales associate was so kind and He really tried to meet all needs. He made buying furniture easy !
My experience today at Ashley HomeStore was everything and more. I went there looking for mattresses and I walked out a satisfied. Thanks to Mr. Leonard at the Prattville,Al location.
Was so disappointed by the store and their associates, quoting one price then changing it when it was time to write up the invoice. Letting me know either they dont know how much an item cost, that they are trying to sell or they are just straight up crooks that cant add but can count your money. I'm finish with them.
So I made a purchase of all my furniture July 16, at the store and was really happy with the service until my first partial delivery arrived. My dinning table set arrived damaged! All of the chairs were uneven to the ground by a lot! All chairs were return and as of September 1, I still don’t have a date for my chairs to be delivered. Excited for today as I had scheduled another partial delivery of 2 bar stools, it so happens that I get another item damaged.yet another piece of furniture uneven, stiff and with cracks. I’m very disappointed with the quality of the furniture and I still have other pending partial deliveries with no confirmed dates.
Well maintained store. Knowledgeable sales people. Not overbearing or pushy. After shopping for 2 months we found what we wanted at a great price.
Great customer service and very informed
The Prattville store is set up very nicely, staged well and super clean. Everyone there is so inviting and hospitable. Our salesman, “Justin” was so warm, friendly and helpful. He was very informative, explained everything to us so nicely and was very patient, especially with my “indecisiveness.” He definitely went the extra mile for us. He’s truly a wonderful person and an asset to the company. The store manger was also super kind, funny and super personable. The customer service at their store is impeccable. I would definitely go back and I recommend Ashley Furniture in Prattville, AL 100%!
I love shopping at Ashley! Employees are a pleasure to work with. I bought a chair and was not satisfied with the space I had bought it for and it was no problem to take back and exchange for another chair. I am so pleased with the new one and appreciate their patience.
Very knowledgeable and friendly staff! Made the process of furnishing my new apartment easy and fun!
Awesome service from Justin and very helpful.
Had a great experience looking freely over the showroom. No pressure from Leonard or any of the sales professionals. Ended up buying seven pieces a week later and Norm was just as professional as Leonard. Great sales team and great experience. Can’t wait to get the furniture.
I’ve always loved Ashley’s furniture selection. I walked in the store with a idea of what I wanted walked out having purchased what I wanted!
Justin was our sales representative. He was very knowledgeable, patient and kind. We will definitely be repeat customers at Prattville's Ashley Furniture store.
Have you ever been searching for that ideal furniture, in which it gives you that wow, yes this is it. Well I found exactly what I've been looking for at Ashley's furniture store in Prattville. The management team was simply the best.
Staff was very helpful and attentive
My experience at Ashley Furniture was a breeze. I was looking for nightstands and didn't find any that would match my bedroon suite. However, Mr. Leonard was helpful and knowledgeable of the merchandise. I was happy to purchase my new pillows that match my living for a AWESOME PRICE!!
The in store people are nice and eager to help. The sectional sofa we purchased from ashley is overpriced, poorly designed and cheaply made. Within six months of purchase a portion of the sectional actually broke, after waiting several weeks for the repair guy to show up ( who was super nice and very knowledgeable) peeled the back fabric , yeah that is broke and I cant repair that on site. So a replacement was ordered it came after several weeks. In less than 9 months the replacement has broke. Of course they cant refund the money, which I asked for when it broke the first time . So I'm trying get sofa repaired again but they cant seem to answer the phone at the store to get an update of the status.
Mike wheeler awesome guy
Sales representative Emmett was excellent. If you need furniture, ask for him. He answer all your questions, very patient.
The in-store experience was amazing! Great customer service in store. However, my furniture didn’t come in until two months after the original date, which would’ve been fine if they would’ve called and told us there would be a delay. Whenever we tried to call no one ever answered the phone. I would literally sit on hold until someone picked up the phone and hung it up! Oh and I still don’t have all of my furniture! This wasn’t even delivery! We thought it would be easier to just pick up our furniture! WRONG!!!! Never buying furniture from here again!
This is the worst store And customer service I have EVER dealt with. They are rude and zero help. I ordered a couch in May and they have YET to deliver it. They have made excuses after excuses and basically said &"oh well&". I had zero contact with anyone until I went into the store. I was getting generic text about it constantly being pushed back. I&'m not one to complain but I will PROMISE YOU, I will not allow anyone I know to buy from Ashley Furniture again. I&'m so disappointed and dissatisfied. They had zero remorse and offered zero compensation for a 4 months delay on a new couch that&'s fully paid for.
This is the worst store And customer service I have EVER dealt with. They are rude and zero help. I ordered a couch in May and they have YET to deliver it. They have made excuses after excuses and basically said "oh well". I had zero contact with anyone until I went into the store. I was getting generic text about it constantly being pushed back. I'm not one to complain but I will PROMISE YOU, I will not allow anyone I know to buy from Ashley Furniture again. I'm so disappointed and dissatisfied. They had zero remorse and offered zero compensation for a 4 months delay on a new couch that's fully paid for.
Went in and sales were not pushy!! We found what we liked with the help of Norman and he was very helpful and took care of all the needs!! Great place to shop!!
TJ was super helpful with the purchase if our new mattress! We can’t wait to get it! Thank you for your help!
As always the store was a joy to shop In. The manager was very helpful, not that I needed a manager. He just saw me first and made sure to put me in the hands of a very skillful sales associate. The associate helped me find exactly what I was looking for.there was no pushy sales tactic to make me spend more money. I love this store!!!
I visited the Prattville Al store this afternoon and was beyond impressed with my overall experience. Johnny and Shannon, both, went over and beyond the call of customer service. I look forward to working with Shannon in the future getting my home decorated with the best furnishings. These guys are awesome!! Thank you both and see you soon!
Salesman was great! However, when some merchandise was delivered, it was damaged. Have to wait even longer now for everything to be delivered. However, overall quite satisfied. Would definitely do business with them again.
Great showroom, great staff assistance!
Customer service was awesome. I got the couch I wanted in payments with only $99 down.very excited thank you!
I enjoyed my shopping experience with Greg Mitchell. He’s knowledgeable and not pushy. We actually came in one day and returned another to make our purchase,
The store is neat and clean. The staff is nice enough, bot overbearing, but courteous. I really wish the store had more lighting, is very and hard to see the colors of the furniture fabrics.
Great selection of furniture with a great friendly knowledgeably staff.
I was very pleased with my experience at Ashley in Prattville AL. They were very informative and now I get to have a better night sleep on my new mattress!!
Wonderful experience Johnny Martin and the whole staff were super fiendly and made the overall transaction super easy, affordable and i feel like they are family now. Will not buy furniture anywhere else. Also we traveled over 2 hours one way just to shop with these great folks.
Wonderful experience Johnny Martin and the whole staff were super fiendly and made the overall transaction super easy, affordable and i feel like they are family now. Will not buy furniture anywhere else. Also we traveled over 2 hours one way just to shop with these great folks.
Had an excellent experience today! Greg, our salesman, was very patient with us and made sure we were 100% satisfied with our purchase! Will definitely be going back in the future and recommending them to everyone.
Justin Barber was the salesperson and he was very helpful with measuring different dinning tables to met our needs. The process was fast and easy thank you Ashley Furniture
We had a great experience at Ashley furniture in Prattville. The salesperson, Norm, allowed us to browse everything at our leisure without any pressure, then helped us put together the bedroom suite we wanted. Can't wait for it to arrive!
Very good service. Emmitt even moved tables around so I could see them with the furniture I chose.
This store is the absolute best Ashley Location around. The Professional and friendly service is amazing. I have shopped here for years and will continue to do so for many more.
Very great experience every time we walk in. Staff is friendly and knowledgeable about their inventory. Thank you all and we will be back again!
I'm very disappointed about my purchase. I made a purchase about a month ago with the understanding that everything except one item would be delivered on june 29 and the other item on August 7. They sent a delivery confirmation two day prior....I then get a call the day before delivery saying I wouldn't get any of the items until August. I've already been waiting a month!!! I tried contacting the store in prattville al where I made the purchase but keep getting transferred to the distribution center. On top of all of that they tell me it could be longer.
Salesmen Greg and Justin we’re knowledgeable and very helpful. Assistant manager Emmit as well as salesmen were more than courteous. I would recommend this location and the staff to anyone looking to purchase home furnishings or mattresses. My wife and I will definitely buy here in the future.
Super quick process, very polite and honest employees. All around great experience with the help we received!
Shannon from the Montgomery store was our sleep doctor and Associate. Wonderful person! She was very welcoming, helpful, and had such a wonderful personality. When it came time to clearly identify all of the items that we wanted to purchase she was very attention to detail focused and took extra care to verify that the order was correct. Emmitt was the assistant manager, and he was always available quickly for Shannon if we needed it. Emmitt played a big role and helped make the entire buying experience better. I currently work for the former CEO of Ashley Furniture HomeStore, Don Marks, and I can't wait to share how positive my experience was at the Montgomery location with Shannon and Emmitt. We felt that both Shannon and Emmitt helped us maximize the quality of our purchase and minimize our out-of-pocket expenses. That is what customer advocacy should be everywhere! Great job team!
Well it was great when I placed the order and today was the date for pick up. I was told that someone would call me and tell me that I could pick it up, no one never called. I tried all day from 10am until 1 pm to call them and all I got was a call that placed me on hold every time for more then 20 minutes and no one never answered the phone. I decided to just go the warehouse, that is in the back of the store. I made it just in time before they close at 2 pm. I am very disappointed about never receiving a phone call are even a text. There is no way that they could not even answer a phone call or even give me a call to let me know my order was here to pick up . I only saw about five vehicles in the front parking lot. Thanks Ashley furniture.
Very friendly staff! They did not up sale on anything or pressure us. Greg and Leonard we're excellent and we plan to go back in the future. We purchased a love seat sofa combo.
Wonderful great amazing people
If you want to wait months to get your furniture, buy from here. Sales staff was excellent! Warehouse not so much!
Good customer service and got a good deal
Got a good deal & friendly service
Will not be going back. Purchased my furniture 5/10 with the delivery promise date of 6/13. I get an email confirmation 6/11 confirming delivery for Saturday. Thennnn I get a phone call saying I won't get my furniture until 7/17, after I've promised my existing furniture to someone else. I'll be cancelling my order and won't return. Customer service basically said, "oh well".
I had a really great experience
We went in today looking for a simple recliner and nothing more. They would have to order any of them and it would take 6 to 8 weeks if we're lucky. I understand having to order something but that doesn't mean I have to like it. They were also pushy. They were being pushy about their mattresses and watching their demo. They would not walk away. They were nice and were including the kids in conversation but would not leave us alone and kept going back to talking about matresses. I understand trying to earn a commission but without giving me space and privacy to make a decision I will not make that decision and likely will go somewhere else. I went to a locally owned store and brought home a recliner today.
I got a very nice lady name Shannon who was very in detail with showing me the mattress and also was just very sweet in general! This is my 4 item I have bought in the past two month and I will be there again soon! Thank you!
Went into Ashley HomeStore in Prattville for the purchase of a bedroom suite. The professionalism was top notch. I was greeted with a smile and the willingness of the salesman Greg to assist me. Greg help me find exactly what I was looking for. Purchase was made with excellent customer service. If you are looking for competitive prices and a hands on experience visit Ashley HomeStore in Prattville. Also, the manager came over to greet me and ensured my visit and shopping experience was pleasant. Great staff!!!
I buy Ashley furniture for the good price, but that is not the most important reason, it last, it is well built and can be passed down through generations, its beauty is lasting. I always try to buy something that will last and endure. I have found that to be true of Ashley furniture.
Justin was very pleasant to work with. Very helpful and patient.
Shannon and Johnny were amazing! They stayed past closing time to insure I was happy with my purchases and never complained or tried to rush me out the door. 100 times better than my experience a few years ago where I swore I’d never be back. They made me feel like family and answered any and all questions and made sure I got the best bang for my buck! Thank y’all again!
Norm greeted me as soon as I walked in, told me about the specials and allowed me to browse the store without hounding me and I really appreciate that. He made my shopping experience easy and quick! I will definitely be returning.
In the middle of all of this that is going right now, Ashley HomeStore came through for me . Thanks to my sales person Shannon Holmes, she went above and beyond to make sure that this deal would happen and she never miss a beat no matter how many times I change something . Her main focus was to get me the best deal I could get and knowing that her manager had her back the whole time showed me that they have real love for there customer. Thanks Shannon for getting me a great deal and just keeping your cool throughout the whole process. It was a pleasure doing business with you. May God bless all of you (Ashley HomeStore, Prattville, Alabama) and stay safe.🙏🏾❤️🙌🏾
We just moved to a new house and needed a whole new living room set. On 5/3 bought a couch, loveseat, and some tables. We also bought a desk and chair. They told us 2-4 weeks on the couch and loveseat and up to 6 weeks on the desk & tables. We said that was fine & purchased. The in-store employees were great and really worked with us. 3 weeks later we hadn't heard anything since we left the store, so I decided to call. It took me 3 days to get ahold of them because I was constantly having to wait 15+ minutes on hold or they would turn on the closed answering machine before actual closing time. When I finally got ahold of them, they told me everything is taking longer than expected and they had scheduled our delivery for EVERYTHING 6/18. That is a month and a half after we ordered it, which is annoying, but fine. What made me the angriest is that no one called and told us. I was under the impression that we would have our couch and loveseat by now, but when I asked the woman on the phone if ANYTHING was in, she just said "no". Today is 6/2 and I still haven't heard anything from them. So I decided to call because I have seen others on here who have had their delivery date pushed back without any notification. After sitting on hold for 25 minutes, they finally answered & told me it was going to now be 7/11 for the couch, loveseat, & desk, the tables were out of stock, and the desk would still be 6/18. Again, NO ONE HAD CALLED TO TELL US THIS! So now I am on the phone to cancel our order, we have to now go find more furniture from somewhere else, and still have an empty living room. Customer service is rude and doesn't want to help at all.
We just moved to a new house and needed a whole new living room set. We bought a couch, loveseat, and some tables. We also bought a desk and chair. They told us 2-4 weeks on the couch and loveseat and up to 6 weeks on the desk & tables. We said that was fine & purchased. The in-store employees were great and really worked with us. 3 weeks later we hadn&'t heard anything since we left the store, so I decided to call. It took me 3 days to get ahold of them because I was constantly having to wait 15+ minutes on hold or they would turn on the closed answering machine before actual closing time. When I finally got ahold of them, they told me everything is taking longer than expected and they had scheduled our delivery for EVERYTHING 6/18. That is a month and a half after we ordered it, which is annoying, but fine. What made me the angriest is that no one called and told us. I was under the impression that we would have our couch and loveseat by now, but when I asked the woman on the phone if ANYTHING was in, she just said &"no&". Today is 6/2 and I still haven&'t heard anything from them. So I decided to call because I have seen others on here who have had their delivery date pushed back without any notification. After sitting on hold for 25 minutes, they finally answered & told me it was going to now be 7/11 for the couch, loveseat, & desk, the tables were out of stock, and the desk would still be 6/18. Again, NO ONE HAD CALLED TO TELL US THIS! So now I am on the phone to cancel our order, we have to now go find more furniture from somewhere else, and still have an empty living room. Customer service is rude and doesn&'t want to help at all.
We just moved to a new house and needed a whole new living room set. We bought a couch, loveseat, and some tables. We also bought a desk and chair. They told us 2-4 weeks on the couch and loveseat and up to 6 weeks on the desk & tables. We said that was fine & purchased. The in-store employees were great and really worked with us. 3 weeks later we hadn't heard anything since we left the store, so I decided to call. It took me 3 days to get ahold of them because I was constantly having to wait 15+ minutes on hold or they would turn on the closed answering machine before actual closing time. When I finally got ahold of them, they told me everything is taking longer than expected and they had scheduled our delivery for EVERYTHING 6/18. That is a month and a half after we ordered it, which is annoying, but fine. What made me the angriest is that no one called and told us. I was under the impression that we would have our couch and loveseat by now, but when I asked the woman on the phone if ANYTHING was in, she just said "no". Today is 6/2 and I still haven't heard anything from them. So I decided to call because I have seen others on here who have had their delivery date pushed back without any notification. After sitting on hold for 25 minutes, they finally answered & told me it was going to now be 7/11 for the couch, loveseat, & desk, the tables were out of stock, and the desk would still be 6/18. Again, NO ONE HAD CALLED TO TELL US THIS! So now I am on the phone to cancel our order, we have to now go find more furniture from somewhere else, and still have an empty living room. Customer service is rude and doesn't want to help at all.
I had a Wondeful experience at this store, the staff and manager are great. I will definitely return for all my furniture needs.
My salesman was very helpful can’t wait until furniture gets here
Well I am pulling my good review from before, because I have never in my life had such a bad outcome from a purchase. The couch we bought broke within 6 months, then it took another 2 to get someone out to look at it, at which point the tech told us it was put together wrong in the 1st place. While waiting for replacement parts the store was bought out. We were not informed even when we called to check on status. It has STILL been 2 wks since we were supposed to have parts. We have called day aftwr day and have been put off on numerous people that have no idea what they're doing! This is the most poorly run, incompetent company I've ever been across! Please do yourself a favor and don't buy S**T from these people.
Great service very helpful staff
Today I went to Ashley furniture to look at bedroom suites and when I left, I had a brand new bedroom suite... the salesman was over the top nice and treated me like I would have never expected. I had a wonderful experience today at Ashley furniture and highly recommend Ashley furniture for all your furniture needs.
Emmit was great. He helped us find the right items and helped us work a great price.
My husband and I went in wanting to buy a sectional. We ended up finding the perfect one along with an ottoman and two end tables. Big thanks to Emmett! He was extremely knowledgeable, friendly, and willing to move furniture around to showcase what it would look like in our home. Awesome experience during a crazy time.
Emmitt is a wonderful sales associate! He was very helpful in assisting me find the perfect console and getting everything taken care of. The store manager was awesome as well! Very customer friendly store!
This is my second rodeo with Ashley Furniture Store in Prattville, AL. The sales reps and store managers are awesome. They are very helpful. The process of getting the furniture is another experience. The first time, it took a couple of months to finally get all of my furniture. I also received damaged furniture that I had to send back. That’s all completely on the warehouse. I’ve spent a lot of money in the past year plus so I’m hoping for a much better delivery experience. Overall I really enjoyed the buying process. Shannon was my sales rep and she’s been awesome both times!
Easy process! Great salesman!
Leonard greeted us at the door and was very patient listening to our needs and wants. Very personable and patient!
They were very friendly and greeted us at the door. They had a great selection and helped us find exactly what we want. The sales folks even helped us load it in the truck. Will be back
Thank you so much!! I love the new sofa & love seat I bought today! I have shopped around but found exactly what I wanted here at Ashley's. I was greeted by a nice sales rep who helped me with everything. The merchandise was so nice and reasonable I intend to go back for a dining table soon. Thank you again.
As soon as i walked through the door at the Prattville location, Caleb Kuykendall greeted me and my mother and helped me with everything i needed, answered all of my questions and he was just so kind!! I will definitely be coming back!! I won’t be shopping anywhere else but here, Thanks!!
Caleb was an awesome salesperson. He has waited on us several times. He is also very nice and knowledgeable about furniture. Oh he sold us a great recliner.
I had a great experience and found exactly what I needed and had great customer service
The staff here are the most hard working people they do whatever it takes to make sure you leave happy not just with items but leave happy about your purchase I would recommend this store to everyone and oh yeah they have a Acceptance Now inside there too.
Sales people are good people but there delivery service awful. Will never buy furniture from them again.
VERY professional, knowledgeable overall great day
Everyone was very helpful and even helped entertain our two small children. We’ll be back!
Wonderful shopping experience. Justin and the whole team were extremely knowledgeable and very friendly. Went above and beyond. We will be back for all our furniture needs. If you need anything for your home this is the place to get it.
Very friendly and helpful staff!!
I am always pleased with my visit to Ashley Furniture. There is never any pressure to buy and the sales people are friendly and helpful! I plan to always shop there first for my furniture needs!
Omgeee, where do I start!!! My Salesperson was Caleb Kuykendall and he was awesome! He assisted me with any and everything I thought I needed! He even matched up a few of my pieces that I was having trouble with. If your ever in the area, and need furniture, I advise you to really check out ASHELY FURNITURE in PRATTVILLE. You won’t be disappointed😎😎
Mr McReynolds was kind and helpful through our purchase of a living room set!
I was in the market for a real leather recliner. I am glad I went to Ashley's home store. Great and products. I had shopped online and had the pictures. The salesman, Mr. Mitchell was very helpful and patient. He made his suggestions and after a few days of thinking, we closed the deal. My recliner was delivered and I am very happy. Great service, great pricing, great quality products. That's my store for all future furniture additions.
Great Experience ‼️ Greg Mitchell was amazing ‼️ I knew what I wanted and he price matched the online price for me. Definitely recommend 👌🏾
Caleb helped us at the Prattville location and our experience was excellent! Couldn’t have asked for better service or friendlier staff!
My kids and I went there to browse but the staff and manager were so helpful and kind until we made a decision to make a purchase. All my questions were answered and I also got assistance with an unexpected matter. They were great!
Caleb was truly awesome to work with. He is very friendly and respectful. Thank you Sir you helping us furnish the living room
What a great staff of super friendly people! I was given just the right amount of attention. That’s a rare gift on a sales floor. And of course I love the inspiration of such great pieces staged so beautifully!
Emmitt was AMAZING! I visited the store yesterday but wasn’t quite pleased with the saleswoman so I went to Haverty’s. Later that night I saw a great deal on the 5pc Shay Platform Bed online/app so I took at chance and went back today to inquire...and was BLESSED to have Emmitt help me. Emmitt made me feel valued and he also respected my business, however the other associate only concern was the upsale the life out of me. She barely listened to my needs nor budget. Thanks Emmitt for making a lifetime customer out of me...Ashley almost lost my business. CC
Our sales guy Norm Hansen was great! The biggest issue is i like to buy something when i see it not wait 11 days or over a month! Once a weeks passed , i woulda found a better deal wanting my money back ! The whole showroom idea isnt for me , its 2020! I see it , i want it, now! Otherwise goodbye
Very easy and smooth process
Chris did a great job at letting us pick out our furniture and even helped us move stuff around the store to get a better idea of how things matched. At the end of it all we found out he was new but definitely did not come off that way.
Great store, helpful staff. This was my second Ashley homestore purchase and I have been pleased both times.
Friendly service with knowledgeable sales people. Great finance plans.
I knew pretty much what I was looking for when I walked in so I shrugged off any assistance from the salesperson. Tested a few sofas, went home to re-measure my space and came back with my mom to test sit one more time. I appreciated not being hounded constantly by pushy salespeople while I looked around. When it came time to negotiate the price (I found a better deal online), Caleb was awesome. He happily matched the price to their website and didn’t try to up sell me on any other products once I politely said no. I’d be happy to go back next time I’m in the market for furniture.
Our salesman Norm had great knowledge of the bedroom sets we looked at, and sold us a set that my wife loves.
The Ashley homstore team in Prattville , Alabama mainly Emmitt, Josh, Shannon, Leonard and Johnny were all kind and professional. I for one will send all my friends and family to shop here!
We had a good experience at the Ashley home store on Cobbs Ford Rd.The salesman Justin was very helpful and polite.We bought a mattress.And was very satisfied with the purchase and the price.I would recommend anyone to shop at Ashley furniture.
Very happy with my experience at Ashley Homestore in prattville Alabama. Greg was great. Not too pushy but very helpful. Will shop there again soon.
Excellent experience today in Ashley Furniture! Justin Barber is the best at the Prattville location!
The customer service was great and my children were with me(one being two and everyone knows how that went) they not one time seemed to be frustrated at all! Great place and even better customer service!
We needed a new mattress and wanted to upgrade to a king set. Ashley's employees were very helpful and friendly. They have a sleep expert on hand, which helped us find the right mattress to meet our needs. We definitely recommend and have shopped at Ashleys for years! We plan on going back to get the rest of the bedroom suit
We walked into the Prattville, Alabama locations last night. Me & my husband already knew what we were looking for in a dining room set. Shannon Holmes was there to greet us with a smile & beautifully positive personality! We told her our thoughts & ideas about a new purchase for our den & dining room. Shannon answered ALL of our questions & concerns about each piece of furniture. She was VERY patient with us & spent the time needed to help us. We were so VERY pleased with our experience last night- we went back again today!! Thank you Shannon for everything & we WILL be back again for area rugs!! 👏🏻👏🏻
Nice place to buy furniture and friendly service also great staff!
Greg at Ashley in Prattville did a wonderful job on helping us select the perfect furniture for our new home. Johnny, the manager, also made himself available to help as well. Both were very down to earth people and were not pushing any sales on us which was nice. It was a very pleasant experience and I will be going back for all of my furniture needs.
Very good experience, staff was great !
Highly recommend Chris! Very patient and helpful with choosing our sectional and layout of it. 10/10
I found exactly what I wanted. Lisa was excellent help and the purchase was smooth and easy. I definitely will recommend buying furniture at Ashley HomeStore in Prattville. I am quite satisfied and happy. 😁👍
The place is always nice to go into and look around. I like it when we go in and they actually help when we want it. Most places don’t allow you to walk around long enough to see and try things and talk about them before asking for help. This place does just that! We gotten our bed room suite from here and are now looking at getting a living room suite. Mr. Mitchell was a big help on getting us measurements and prices, that way we could make sure before we buy! Thank you and we will be going back soon!
My husband and I visited the Prattville location today in search of a new sectional. Patrick was super helpful and went above and beyond to make sure we were happy with our purchase and make the process go as smoothly as possible!
Visit AHS today looking for a sectional with recliner. I was able to design the one I wanted. Got an excellent deal. The staff and manager were outstanding . Great job no press sale.
We had a great experience picking out bedroom furniture for our grandsons room. Thanks Justin for being patient with us and answering all our questions.
Caleb Kuykendall was our sales person. He was very helpful and knowledgeable. We had plenty of time to look around and had our questions answered without any pressure to buy or hurry. After talking with Caleb for a little while I was pleased to find out that he was saved. Very glad that he was willing to share that witness about our Lord and Savior. We purchased what we were looking for and thanks Caleb for your help. The manager checked on us to make sure we were being waited on. Very nice sales people and a good selection of furniture to look at. Clean store very organized. We will return if other needs arise and would encourage anyone looking for furniture to shop at Ashley Homestore in Prattville Al.
Great service and not pushy at all.
Great service, incredibly knowledgable and good quality products. Cant wait to do more business with them in the future!
Everyone there is very helpfull and knowledgable. Would recommend shopping there. Great people and prices.
Greg, Shannon and Johnny were great to work with and made our purchasing process easy. Thanks guys!
We were on our way to purchase a couch from rooms 2 go someone told us we should stop and check Ashley home store in prattville out before just to see, I'm glad we took their advice when we walked in the door we were greeted by Leaonard Mcreynolds he was very polite we explained we were actually on the way to buy a couch from another place he showed us around and gave us all our options we he won us over we made a purchase we got more for our money and was still actually under the budget Rooms 2 go had quoted us. Ashley will definitely get my business when buying home furniture from now on.
My wife and I had an amazing experience at Ashley’s furniture!! Everyone was very welcoming and very helpful! When you want to just look around they give you your space but when you need help they are super informative and provide great feed back full of information!! There were a lot of great prices and great promotions going on! I would totally recommend you go and check them out!! Everyone is more than welcome to help you get your next set of furniture! I promise you won’t be disappointed! They also have a lot of selections to look through and if they don’t have it there they could order it for you!! When you have a chance go and stop by and take a look!
My husband and I were searching for the perfect living room furniture. We visited Ashley HomeStore about 4 different times. Each time we had GREAT and friendly service. We never felt like they were pushing us to buy something but rather let us look around on our own. Greg was extremely nice and helpful!! We ended up purchasing a loveseat and sofa. We will definitely visit this store again in the future!!
My husband and I enjoyed the shopping experience. Our salesperson, Chris was helpful, and more importantly he never pressured us into a sale. We found what we were looking for and will go back when we have another need for our home.
Well the problem is in the store we picked power sofa and loveseat reclining and that is what we are paying for. I was delivered the wrong furniture before Thanksgiving and was told that they would pick up the wrong furniture and bring what we are paying for as of this date have not received the right furniture. Now wonder how you would act? I am not pleased with this and NOT going to make a payment until this is resolved. If anyone from corporate office reads this it is the Ashley's in Prattville, Alabama. Mistakes are made but once informed it needs to be quickly resolved.
Another room complete! Thank you, Ashley Furniture Prattville, for always providing friendly, professional, and quality customer service! Shout out to Johnny, Norm, Leonard, Shannon, and Josh, yes, I needed that much help. LOL. Ashley Home store has always been my go-to to find the latest trend and fashion for my home. Thanks again, and I will see you all soon.
Visited the Prattville store a few days prior to buying and was helped by Norm. He was very patient and answered all of my questions. After taking a couple of days to talk things over with my husband, I returned and picked out a living room set with Norm's help. He gave me all the numbers for different financing terms and once i chose what i wanted to do, he set up the delivery date and finished the paperwork quickly. While waiting, there were other employees making furniture moves nearby and they were all very nice and considerate while I waited, even letting me know they were turning the vacuum on so as to not startle me. It was a good experience and everything was handled quickly. The employees were all top notch. Highly recommend this location.
great customer service!
Friendly greeting at the door and knowledgeable sales staff to help me with my purchase. I am renovating my house room by room and will definitely be making more purchases from Ashley Furniture.
The staff was great helping me with picking a dining table. They made sure that I got what I wanted. Thanks Patrick and Emmett.
I highly recommend going here for all of your furniture needs. Their prices are great, and the customer service was definitely top notch. We worked with Christopher Nix, and he helped us find exactly what we were wanting much faster than we could on our own. Thank you chris, you were awesome!!!
Love this Ashley HomeStore! The staff are always professional and helpful, and the inside of store is always beautiful!
Not a good selection, furniture wasnt appealing at all. I walked around the entire store and was out in less than 15 minutes. More appealing, better selection in furniture is needed. Especially the couches. Prattville Alabama store was a good piece to travel too and I was dissapoined. Im going to check out the one in Montgomery this evening.
I had a wonderful sales person named Greg Mitchell. He was awesome in everything
The Ashley Prattville location has the best customer service! Thanks Chris, Leonard and Josh!
Thumbs up for Shannon Holmes, she was an excellent representative/salesperson for the store. She was attentive and answered all my questions on a very expensive item my husband and I were trying to decide to purchase. She took her time with me on Sunday 17 November and when I came back with my husband on Monday, she took her time and answered all his questions. Slam dunk, she nailed the sale and we are happy
Experience was okay. I saw a cheaper price online and my associate Caleb stated he could match it but didn’t. So I ended up paying the higher price. I guess I should have made sure that happened
Greg could not have worked harder to help us get the furniture we wanted. The manager got involved and we got the deal we were after. Excellent customer service.
The staff was extremely helpful and very nice! They made sure that we got exactly what we wanted and we still got the deals we were looking for! I will go back for all of my furniture for the service and also for the extremely comfortable options they have!
My wife, Diane, recently won $450.00 at the Prattville store. She picked a buffet. Its beautiful. Lisa Dabbs was so helpful. Go by put your name in the drawing . Never dreamed I would win.
I had a great experience at Ashley HomeStore. Justin helped me to pick out the right mattress for me. I have osteoarthritis and have had multiple surgeries. I spent time resting on my mattress type in the store and felt the difference it could make in my sleep. He was also willing to take the time to answer any questions I had. I would recommend this store to all my friends!!!
Good quality and prices
I had a fantastic experience and Lisa was so helpful!
Friendly staff who greeted me and my family as soon as I arrived. Helped me find the perfect loft bed for my granddaughter at a great price. The sales lady placed the order and delivery includes set up in my ready spot which is just what I needed to hear. I recommend you check with Ashley furniture in Prattville before you buy any furniture.
DISAPPOINTED once again. Placed an order om Oct 9 for delivery on Oct 31. No surprise. Item backordet and wont be in til Nov 12. This is the second time we order items and had multiple deliveries. Actually the last time I drove back to Prattville and picked it up myself. Guess we will not be buying anything else from Ashley Homestore as they cant get items delivered when promised. And have to pay delivery fees. What a shame as you have great furniture.
Emmitt Taylor was my sales person he is awesome guy. Thanks Emmitt
I have purchased furniture from Ashley Homestore three times. The first two experiences where just ok. This last experience was horrific! I was called three times to confirm delivery dates. Each time it was canceled because all of the pieces where not available. Therefore I had to make changes to my schedule to only be told the delivery was canceled. The company in Tennessee is not communicating effectively with the store in Alabama. When the delivery guy finally arrived he told me that he did not have all of my furniture. Now, they are telling me it will take another two weeks before the other furniture will be delivered. The mattress that was ordered with the bedroom set is extremely uncomfortable and very lumpy. The lumps are very visible under a comforter! I informed them of this and they said they are sorry but they can’t help me. I am totally discussed with Ashley and would have gave them no stars if it was available. This company definitely needs new management or to go out of business. Do not shop with Ashley! Chris my salesman did everything he could to help but it was not his fault.
Great deals! Nice people to work with.
Salesman was very polite and went above and beyond to help us get just what we wanted
Good customer service and very wide selection of items. Salesman aren't very pushy, but are willing to help and very attentive. The store constantly has sales and credit deals if you're looking for something with flexible payment options. My only gripe would be that there are no breaks if you're willing to pay in cash. Although, a lot of stores are going that way.
After of almost a year of not being able to make up my mind this sells rep aided me in finding what I needed within my budget . This made my day ,he was not pushy but GENUINE AND PROFESSIONAL KUDOS TO JUSTIN BARBER AT ASHLEY HOME STORE IN PRATTVILLE ALABAMA 👏🏾👏🏾
Very helpful and friendly!
Ask for Lisa Dabbs. She was really helpful.
Very friendly staff! Answered all our questions and helped us find the perfect dining room set!
The staff was extremely helpful. I found the item I wanted and the salesman took care of me right away. I saw another item in the store that I want and will return to purchase it soon.
Great customer service. Original item was damaged when I picked it up but the manager made it right by re-ordering and giving me a deal on delivery. Great place to buy from!
Patrick and Emmitt great guys. I would like to thank them for all the help and patience with my granddaughter. They let you take all the time to pick out the right furniture for you. l No pressure on buying. Thanks for your help.
I won't be shopping here again. First scheduled a delivery when my wife was home. They claimed not to have enough guys to get the couch to where we wanted it in the house. I re-scheduled for when I would be home so I could help. They were a no show. When I called about it, they said they claimed "no fit" again even though they never showed up. I took a day off to meet them but I guess they think my time is not valuable.
My shopping experience at Ashley has been awesome. Enmitt and Caleb could not have been any nicer. They made my husband and I feel like we were family. We highly recommend them and Ashley to anyone looking to make a home furnishing purchase.
Ashley HomeStore inept management continues to amaze me!!! They were supposed to deliver on Oct 1 from a previous delay and a prior delivery of some of the order. The company called and pushed the delivery back to Sat, then never delivered the chairs. Called customer service and they said the items were supposed to be delivered Oct 1 and not Sat. They were delivered neither. So, supposedly they will be delivered next Saturday. I don&'t believe them because they constantly lie. Customer service person very rude, which is not surprising for this BS organization. DO NOT BUY FROM ASHLEY HOMESTORE!!! They are a trash organization with no integrity and unprofessional workers and business practices!!!
After being contacted by the store they stated they would have our chairs delivered by Oct 1, but did not. They called and pushed the delivery date back for the third time and all the promises and statements about fixing the problem are all for show. They do nothing to resolve their inept business practices. DO NOT RECOMMEND THIS BUSINESS FOR ANYTHING!!!
Great customer service!
Ashley in Prattville has good prices, reasonable furniture. Our salesman Chris was helpful and knowledgeable of the store layout and their products. Would shop there again.
Had a very good experience today with sales representative Justin Barber. He was awesome. Thank you so much for your help.
Just save yourself time and don’t buy furniture from here. Once they make the sell, nothing is their problem anymore. The store manager Johnny Martin told me so. We received broken furniture. It was outside of their control. I wanted the return policy. After a lot of pointing out to Mr. Store Manager Johnny Martin he wasn’t answering my question, he finally told me there is no return policy. Furniture is expensive. Buy it from someone who at least pretends to care
Ordered a table and four chairs on 8/28/19 from Prattville, AL HomeStore for delivery 9/10/19. Items delivered were three chairs and one table, with two of the chairs wobbly. When customer service was called, continuously get the run around and the "someone will call you" line of BS, which never happens. Now, supposedly, two replacement chairs are going to be delivered on 9/27/19(which I don't believe) for the wobbly chairs and someone will call us about this missing chair (which is a BS lie). Would not recommend doing business with them. Very unprofessional business practices!!
Easy peezy. Great selection.
Provided good customer service.
We had a great experience with Lisa on the purchase of a dining room table. She was very personal and professional!
Appreciated that our salesperson left us alone as we toured the store. However, it took a long time just to go through the process of buying a few items.
They had very nice and modern furniture. The only thing is the furniture you see does not come in different colors so what you see is what you get.
Best customer service I had going into a furniture store! Ask for Mr. Parks when you stop by.
Lisa was very friendly but professional and very helpful and accommodating!
The folks in the store were wonderful - but the customer service has been a nightmare. Two weeks to receive my recliner only to find it didn't work properly - another week for a part to be shipped. But the customer service person just said 'part' - she didn't tell me it would weigh 55lbs! I had to move it myself from the gate and I have trouble walking. I called customer service like I was told to and the CSR just said she'd 'let them know' I had the part! I don't need an $1100 paperweight! I've tried calling the store but they don't answer.
Norm was great. Not pushy, let us do our thing and answered questions when we had them. Looking forward to the delivery of our new furniture.
Lisa was very helpful and patient helping me find my couch. I will definitely be back!
Lisa was very helpful and patient with me finding a couch. I will definitely be coming back!
I found one of the things I went in for but on my own. An employee did offer help, however was not helpful. I did find another piece of merchandise I liked but wanted it in a different color. He couldn’t find a tag on the item and his final answer was “I don’t know” . Not willing to ask any other employees for help or even look in the area it came from. Finally once we got the new beds home they had given us the wrong hardware. We went back up to change out the hardware but they could not find it so we will be waiting over a week to get them out together.
Everybody was very nice with helping me Purchase my chair
We have bought several items from Ashley Home store. Mr. Tommy Davis and Mr. Norm are great. Josh at the front desk is awesome. Will definitely continue shopping here.
Patrick was great to work with. Listened to what we were looking for and took us right to the perfect match for us! Definitely recommend.
Easy to work with. Great experience. Will definitely recommend them to anyone.
Customer service was good... Furniture on the other hand isn't the best quality!
Good furniture to shop for
Very friendly service
Manager was very nice. Most of the recliners were powered and unfortunately not what we needed. Prices seemed a slightly higher than competitors but they had a very large selection to choose from.
Tommy is a great salesman working at the wrong store. I had 2 pieces of furniture damaged during delivery. 4 days later I had to go in the store to get it resolved. No feedback or phone call. Upon my redelivery I only received one piece of furniture. The management staff Johhny and Emmett both failed to return my call and have yet to follow up. Poor leadership.
Wonderful experience Evelyn is so amazing. I would advise checking online. Prices are a bit high.
Our salesperson Tommie was great. Really big selection to choose from. Always great service ar Ashley's
Tommy was great! He got us a really great deal on a sectional sofa and mattress. They really have a great team here. We are a military family and had just moved here and he went out of his way to help us get the furniture quickly. We will definitely be back!
The customer service is outstanding. I would recommend the Prattville store to everyone. Lenord does a fantastic job of making sure you are satisfied with your purchase.
The staff are very helpful and friendly to their customers and each other. Those vibes gave the store a home like feeling. Their courteous and professionalism is rare and very much welcomed. Although we've not received our furniture yet, we're confident it's going to meet our family's expectations. Thanks Prattville Crew👍
We we're very pleased with our experience with Ashley. The staff was helpful but not hovering. I would definitely recommend this store.
I had a wonderful experience visiting the Ashley Home Store in Prattville, Alabama today. The sale person and the manager were Awesome!!!! Kudos to this store. I will recommend my friends and family!!!
Great service and amazing options for great products
Wait wait I am suppose to be nice. Okay here goes, you ready? Loved my salesman. Did not like couldn't take the chair with me. However on way home thought how nice of him to let me get a chair never been set in before. Wouldn't trade him for the world. Look forward to getting the chair
Smooth buy experience on bedroom set. Helpful salesperson. Only minor annoyance was seeing some items labeled with monthly charges instead of the full price.
Had a very good experience at The Ashley Home Store in Prattville. Very good prices and a great sales staff very knowledgeable of prices and merchandise.
Emmitt was very accommodating. He listened and explained the options. There was, and has never been, any pressure to purchase. Emmitt stayed with us through the decision and offered helpful insight. We have purchased from this location several times and I recommend this store. We will be buying a bedroom suit, sooner than I would like, because of Emmitt’s attitude.
My husband and I just purchased a new home so we needed several rooms of furniture. We had visited before closing and talked to Emmitt Taylor who was very personable and nice. After closing we visited again but had just missed Emmitt so Caleb Kuykendall assisted us with numerous questions and after 2 long visits we were able to pick out perfect furniture for us.
We recently bought a bedroom set from Tommy Davis and his associate. They both were knowledgeable, friendly, and patient. Also they didn’t hover and bother you!
We recently bought a bedroom set from Tommy Davis and his associate. They both were knowledgeable, friendly, and patient. Also they didn’t hover and bother you!
We recently bought a bedroom set from Tommy Davis and his associate from the Prattville Al location. They both were knowledgeable, friendly, and patient. Also they didn't hover and bother you!
Great service! Leonard was very easy to work with!
I ordered the beautiful bedroom suite my son wanted within minutes in the store from Shannon. The delivery guys delivered & set up the furniture quickly & professionally & within the timeframe stated. I definitely recommend them & would buy furniture again.
This is the best store in America
Not only is there furniture quality, but the staff is very professional & great to work with! Great bunch of guys that we hope to always know & always go to for all our future furniture.
Emmitt was awesome. Great experience!
We had Leonard helping us. He was very friendly. He was helping another couple at the same time as us and made sure to run back and forth checking on us and helping us purchase our furniture.
Bought a new bed and mattress set. Great experience, no pressure, will go back when I need your help in the future. Caleb was a great guy and made the experience great. Go see him at the Prattville store. You won't be disappointed!
Great customer service and best prices
Idk where all the bad reviews went on here, but don't see them now. My experience was a few years ago, but bad enough that I can not recommend this place to anyone. Maybe the managers are different now, however. They are nice as can be till you purchase, and then the problems begin. The delivery company was a separate company, and one they said they had no say over. They were rude and never had openings on the weekend. Took us 3 weeks to get the bed delivered we spent thousands on. 3 weeks. And after 2 weeks, the motor on the adjustable bed died. Ashley told us that was not their problem, and it was our responsibility to talk to the motor factory and get it replaced, and pay for all shipping. Unacceptable. And it was a direct lie from what they told us when buying it. It was 2 weeks after getting it .They avoided phone calls, told us the manager was not there when we went by.. had to threaten to sue to get them to replace the bed that we spent alot of money on, and broke 2 weeks after getting it. Add on the 3 weeks to receive it and it was a horrible experience. Hopefully things are different now, but I am not taking that chance. That approach to selling eventually catches up to you.
Staff was friendly and helpful but when you asked about price matching they won’t have what you are looking at in stock for over a month and a half and the other item you can’t take it with you, you must pay for delivery and the delivery charge is more than the price match difference. If you don’t ask for price match you can take it with you. Sounds like they have an excuse to never price match or make it extremely inconvenient for the customer if they do get a price match.
Staff was very patient and kind.
Enjoyed the layout of the service. Associates we friendly.
Absolute worst customer service of any furniture store I've dealt with. Staff more concerned with tasks than service. No one greeted us, had to find assistance, and when found they sold the piece to someone else while my wife watched. She had stood at piece long before the second customer walked up to it. The salesman helped him not my wife. Sorry service indeed. Go to Haverty's and stay away from the unprofessional team at Ashley's in Prattville
Well I have not received my furniture yet, seeing how I just purchased my bedroom furniture today. I have had excellent customer service so far and everyone has been so nice. Worked with manager And another guy to help get the best deal possible. Very excited to get my furniture. Ashley furniture will definitely be the place I shop for any future furniture.
I have to tell you that Ashley Furniture is the place to shop in Prattville, AL! You must ask for Emmitt Taylor. He took a long time to help us pick out some den furniture. It arrived late this morning, and is just beautiful! My Mom&'s new bedroom furniture will arrive on Tuesday. This is the best furniture store in the River Region!
I highly recommend purchasing all or your furniture needs at Ashley Homestore in Prattville, AL. Caleb Kuyendall assisted us and made the process so easy and stress free.
Great experience every time we go to the store and excellent service from associate
Tommy was excellent! He greeted us from the very beginning and was very helpful!! Give the man a raise!
Ashley was very knowledgeable and helpful
I purchased an upholstered bed and mattress. The customer service was good. Stayed in the store longer than I wanted to.
Prattville, AL store, salesman Tommy Davis very helpful and he and store manager treated us with respect and professionalism, but very personable too. This made our purchase experience a pleasant one, Communication on delivery was exceptional. Was pleased they had the chair we needed and price allowed us to buy an additional chair to match!
Great service! Thank you Mr. Davis for helping us find everything we needed today!
Enjoyed working with these guys at Ashley Furniture in Prattville AL. Austin Granger was a big help getting what we needed!
Shannon is the best!!! Only wish we could have the furniture sooner ☺️
Leonard worked with me for 2 1/2 months until the furniture we wanted was finally available. He was great to work with, only issue was the availability of the suite we had picked out, but not his fault.
Thank you sweet Austin! We enjoyed picking our furniture with you and all your help. Wish all young people were as polite and caring as you. A fine Christian man with all the qualities of a good sales person. Bless you!
Today I purchased 3 pieces of furniture. Norm was extremely helpful, no pressure, and efficient. I was even prayed over by a young man who also worked there. Great experience.
Wonderful experience and employees are very kind and helpful.
Sales lady was very courteous and friendly. Also very knowledgeable about their products. She worked with the manager to give me the best deal possible, both were very efficient and professional. Paper was fine in a timely manner and I was a happy camper! I will definitely shop Ashley in Prattville AL again!!
Every time we visit Ashley, we are welcomed with a warm greeting. Mr. Chris does not hound you. He gives you your space but is readily available for questions or concerns. He is very pleasant to deal with and always takes care of us. Highly recommend Ashley Furniture. Go see Mr. Chris!
This store was very inviting... Very clean and well organized. But, the sales representative, Ms. Dabbs, made our furniture shopping (and buying) experience one that will draw us back to this location for future shopping. She was personable and welcoming from the moment we walked in. And she allowed us to shop at our leisure. She was, however, in close proximity when questions arose. Ms. Dabbs was NOT pushy like sales people tend to be. It was our well informed decision that we "signed on the dotted line" and purchased our bedroom suite. Thank you, Ms. Dabbs for providing us with a positive, hospitable shopping experience. Can't wait for our new bedroom suite!
Highly recommend this company! I called earlier today and went in to finish my purchase. Leonard was great and gave me a good deal!
Caleb Kuykendall at the Prattville AL store did a great job going over all the details of our purchase. Looking forward to delivery!
Very good
Friendly staff and our salesman, Leonard, was very helpful and accommodating
Austin did an amazing Job! He was professional, knowledgable and not pushy. He is what good likes when it comes to customer service.
Leonard was awesome. Helped us get the best deal & extremely friendly!
Sales staff was friendly, courteous, and respectful. While we don’t appreciate a salesperson hovering over us, a little more interaction and periodic check up would have been appreciated when questions arose. It was also a lengthy process to use our Ashely Advantage card. The manager had to approve the use of our card and that took some time. The delivery charges are insanely expensive too.
Great customer service and one-on-one attention. Informative about various products. Thanks.
Tommy Davis was very helpful left us happy leaving and ended up getting what we were looking for. Super friendly I definitely would recommend him!!!
Enjoyed shopping here. Extremely friendly, witty, and helpful staff! Thank you Caleb Kuykendall, you're the greatest!! I would recommend this store to all.😃
Great experience! Enjoyed looking at all the beautiful furniture & talking with the nice and helpful sale people.
So today was suppose to be the day we got new furniture! I was so excited because it was the first time we bought brand new couches! We had went to Farmers Furniture in Prattville. We were told our stuff would be in tuesday and be delivered to us on thursday 1/10/19. well noon comes around and no furniture has come. At this point we had already taken our old couches to the street and the trash came and got it. So I call and ask where our stuff is and after 2 hours on the phone in the store we were told another week. so we left and went to Ashley’s and worked with ms. Shannon and she was absolutely wonderful ! She understood what we were looking for and the price range we wanted. Got us approved for more than we needed which was good. We went in there trying to leave with furniture that day because we have nothing in our living room now, but we decided to get a different set our couches and have to wait two weeks but it’s well worth it! she totally saved the day! I would highly recommend Ashley’s in Prattville! Honestly wish that would have been our first stop so we would have something to sit on until then! They will be who we do business from now on! Thanks again Ashley’s Prattville !!!
The employees at Ashley Home store were so helpful and professional. I dealt with Norm on Saturday, which greeted me with a smile and helped me on the different size tables. Came back Sunday and Caleb was there as I walked in. He walked with me, talked with me, and helped me with a smile the whole time!!!! I'm very pleased with my purchase!!! Thank you for a wonderful experience. A. Womack
Went in looking for new den furniture. Greeted at the door by Chris Holmes. He asked if we needed help we told him just looking. No pressure from him. We found something we liked and asked him some questions. We were pleased with service and purchased set.
Overall, good experience. The person who helped us was very nice, but seemed a little lost at times. Her customer service could be enhanced by taking lead, building trust quick, and offering deals to best account for needs! Again, not bad experience at all. Pleased with our purchase and the deal we got!
Caleb Kuykendall you Rock!! You really took good care of Alfred and I. I like the way u took time and patience with us. You are a wonderful salesperson!!!
The store is amazing! Everything from the layout to the service. Can’t wait to get my stuff in 😊
Love the inventory and friendly guest representative thanks Tommy for showing us good customer service
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
