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Ashley Store Scottsboro, AL
Ashley Store
Store hours
Open today: 12:00 PM - 06:00 PM
About Ashley
The Ashley Store in Scottsboro, AL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Scottsboro, AL is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Stearns & Foster and PURPLE—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Logan sold my Mom/Dad a purple mattress and was very friendly & helpful. Our visit to the store was a great experience. Thank you.
Service was amazing and the prices were great! Highly recommend this location!
Sean is awesome! Super nice & helpful along with his team
Great store!! Will shop at this place anytime,and would recommend to everyone
Sean Nation is positively amazing.
The absolute best customer service and deals!
Nathan was so helpful and very kind and very well spoken with are first time buying furniture! Will definitely be back!
Nathan was extremely helpful in choosing furniture and answered all the questions I need would definitely purchase more!
Kim was very courteous and helpful even with all my questions. Verified sales prices on different items.couldnt be nicer
These guys took great care of me!
Great deal
Chloe was extremely patient and kind and answered all of our questions! Everyone at the store was helpful as well. Highly recommend Scottsboro location.
10/10 great experiences with Chloe.
Logan was great ! helped get squared away and was super friendly!
Kim was absolutely amazing!. No pressure. Great personality. Understood my vision and helped me find it. Thanks Kim!!!
Kim was great to work with!
Chloe, Alissa, Kim and Tyler was super helpful!!! Chloe managed to get us a super low price. They was all very friendly and very eager to help us get what we wanted.
Chloe was a great help! Thanks!
Great service with Nathan!!
Chloe my sales representative was awesome to work with. She was very knowledgeable and I really appreciate her. Purchased a new mattress.
I really liked the price of the bed I bought. And the salesman was very friendly and helpful.
Kim did an amazing job. She was very attentive and helpful. Definitely buy from her again.
Nathan and Sean were wonderful in helping us pick out our furniture! Knowledgeable, patient and wonderful to work with. Nice selection of furniture and reasonable prices. Would highly recommend!
Chloe was super helpful and so friendly and knowledgeable. Was a pleasure working with her to order our new couch!! Thank you Chloe!
This furniture store is wonderful. Very open and honest salesman with no hassle!! We told Sean and Logan what we were looking for and they were diligent to help us. I recommend going here for all your furniture needs!!
Very helpful and friendly
We had excellent service and help at the Scottsboro,AL location. Logan was super friendly and helpful. We have not received anything yet so we shall see how delivery goes.
Amazing!!!
Chole did an exceptional job in showing and very detailed on the sectional couch we purchased. I highly recommend coming in and seeing Chole and the other wonderful staff members.
Chloe did a fabulous job helping us find the perfect couch and ottoman for us! Highly recommend going to see her!
This team is amazingly patient, detailed, and tried every in every way to make sure we are happy with our new bedroom furniture. Best Store & Team ever!!!
I can't recommend this place enough! From the walk around to the delivery they were there for me every step!!!
Sean and his team are absolutely incredible! They got us the perfect sofa set!
Fantastic, very satisfied
Love the store the people helping so much
Great customer service! Was able to call & talk with Kim about what I wanted without having to drive an hour & them not have what I was looking for. Easy buying process & Kim was up front & honest about everything. Will definitely choose them again.
Growth service, very knowledgeable
Great customer Service!
Great customer service, thank you Kim and Sean.
Sean and Kim were awesome. Great experience!!! So nice and helpful.
Very sweet, welcoming, and help people.
Chloe was so nice and sweet
Good service
Kim is great! Ask for her♡
Nathan was a great person to work with,enjoyed him great personality and highly recommend him,go by and see him.
Super fast and easy process
Fantastic service. Quick and informative. No hassle.
Awesome people and sales people!
Kim was a pleasure to work with… She got a great deal on a bedroom suite and mattress.. Come see Ashley’s Furniture and Kim for your furniture needs
My mother and I were greeted at the door as we were walking up to the store by Kim. She started showing us just what my mom was needing. Not only was the price right. I also got a couple of discounts for being a first responder, donating to one of our local charity used stores and for buying what was on the floor. All other employees were super friendly and helpful. You will get my business again.
Kim made it all happen for us thank you so much Kim we really appreciate you!!!
Kim was very helpful
Kim was super helpful explaining the purple mattress to me! Thank you again!
Had a wonderful experience!
Great store and great staff!
Kim was great !!!!
They have the best team working there. Always willing to help and answer any questions! Very nice and amazing customer service! Nathan was the best!
Very friendly staff!
Nathan was extremely knowledgeable and helpful throughout our furniture shopping experience!
They are very knowledgeable friendly, answered all questions and gave best details along with best price couldn't ask for any better service and hospitality
Chloe was amazing and lots of help with David finding the perfect recliner! Yall need something go see her! Shes great!
Super fast and easy!
Tyler was great to work with. Helped us figure out what worked best.
Tyler worked us a great deal on our furniture!
Tala was the sweetest person I have ever felt with I loved the products she showed me and I will definitely be back
Kim is absolutely the best! She was not pushy, and made me feel comfortable. I wasn't quite ready to buy, but i will definitely buy from Kim when it's time!
Frequent customers and always smiling faces and always on point with everything and if ya know this guy then ya know 😉 😏 😜 😄
Kim did an awesome job helping me find what I needed!
Kim is amazing! I was trying to find a great mattress she went through them all with me describing each one and even the ones adjusted. The purple mattress is the best and the one I'm going back for. Great job kim!!
Kim is amazing and very informative! If you need to buy new furniture Kim is the best and will help you.
Amazing store! Great prices! Amazing customer service! Quick.process....go see ashley in scottsboro for all your home needs.they will help you !!!
Great job, knowledgeable staff. Thank you team and Logan Carson for helping us out with furniture for our new house. We'll be back 👍
Kim was amazing! Her and Tyler got me the lowest prices for great furniture! I highly recommend!
Went out of their way to help us find a new mattress in our price range. Great selection. Friendly staff!
Very Good Service!!!
easy efficient
Logan was very professional and help us select a great mattress. Very helpful and pleasant to deal with.
Amazing Sales Person Kim did a great job, helping me find what I want. She is professional, helpful and product knowledgeable. She is the best.
Great service and great people no judgement from anyone and all in all felt really welcome
Great service!
Customer service was very good and helpful. Thank you so much
We had the absolute best customer service experience!
Nathan did a great job answering all our questions and made an offer we couldn't refuse. Great job, Nathan!!!!
Sean was very patient and I had my friend and her kid in here and he was very polite and even acknowledged the kid. Very respectful and kind
Kim was great! Very Knowledgeable.
Logan helped us find the perfect sectional for our new home! He was courteous and knowledgeable. He communicated with us well to get us the best deal possible and we’re super pleased with our experience! Highly recommend for all your furniture needs!
Chloe was amazing! Helped us choose the perfect mattress and base combo. Process was quick and easy. Highly recommend the Scottsboro Ashley Store!
Alyssa and Nate were awesome
Ashley and Nathan were a huge help!
We loved our experience and would highly recommend
Salesman Logan was very helpful and assisted with our sales for couch, loveseat and fireplace. We highly recommend him!!
Very helpful and knowledgeable for what I was looking for
Each employee was very helpful! They were knowledgeable and answered all my questions. Purchase was quick and easy. I felt confident about my purchase.
Warm atmosphere, friendly sales reps Logan was awesome and very helpful in finding our perfect living room set.
Tala was so helpful!
Went into our local Ashley’s in scottsboro al and Chloe was so professional and helpful. They all were and had great customer service. I would definitely recommend going there !
Nathan was very friendly and helpful! Definitely recommend coming here!
Thank you Kim for helping me with my new Tempur mattress
great help
I recently visited the Ashley Furniture store in Scottsboro, making the trip from Huntsville to find a specific item. I had the pleasure of working with Chloé and Shaun, who were fantastic from start to finish. Both were incredibly helpful, professional, and efficient, making the shopping experience easy and enjoyable. They also offered additional services, but I never felt pressured to make any purchases beyond what I needed. Their customer service truly stood out, and if I need home items in the future, I'll definitely make the drive back to this location. Highly recommended!
Sean, Chloe, and Alysa have been so nice and helpful with our furniture picking adventures.
Chloe, Alysa, and Sean at Scottsboro, AL Ashley Homestore are so amazing. They all helped us find the furniture of our dreams! We will definitely be back!
Yes, I bought a mattress today from Tyler at Ashley‘s in Scottsboro! Tyler was wonderful! He took his time I never felt rushed and he had spent two hours with me. Never complained once. I would highly recommend him if you are going to go to Ashley‘s.
Great customer service from Logan. He was friendly and knowledgeable.
Stop in the Scottsboro location and ask for Kim. She will help you in any way possible. She is great!
Kim was great and took good care of us! Thanks!
The workers, Chloe and Sean, that helped me and my husband today were friendly and helpful. Not too pushy.
Quick service. Knowledgeable sales associate.
Best sales people, not pushy. Very knowledgeable! Amazing deals on mattresses! Work with Kim! She’s amazing ,I will continue to shop here! Ya’ll are the best
Overall experience was great. Sales manager Logan was phenomenal and went above and beyond to make our purchase easy and also to answer any and all of the many questions that we had.
Scottsboro Ashley’s was so helpful at helping us find exactly what we wanted. They made sure we were happy and worked us out a great deal. We will be back for our next purchase. THANK YOU Ashley’s!!!!!!!
Alyssa and Amanda did an absolutely amazing job helping us get the sofa we wanted within our budget. All of the staff were super accommodating and kind to us and our toddler!
Nathan was very friendly and responsive.
We came in and purchased 2 bedroom sets and they were very helpful, and worked with us on the price.
The staff members were super helpful and nice!
They were extremely pushy and almost doesn’t take NO for an answer. They are nice just feels like a car lot when you go in they follow you around and doesn’t give you time to compare prices. They told us they would match the prices from another store but we canceled our order after realizing they were still $800 more
Nathan is very helpful and very pleasant. Looked up the furniture I wanted because they didn't have it on the floor.
Great customer service from Logan! I love shopping at this Ashley location.
The customer service was very good, and our sales person was very enthusiastic and even got us a deal on a great mattress!
Very nice and friendly
Nathan Riley has great customer service!
Sales were so very helpful in helping me make my new dining room purchase! Fantastic!
Very friendly and helpful staff!!!
Great service
Nathan was an extremely helpful and polite salesperson. He is an asset and another reason to shop at Ashley!
Kim is great and very knowledgeable if you’re going to shop Scottsboro just ask for her!
Nathan is an excellent sells man, he was very friendly, and thoughtful! Nathan was willing to help us out with any questions we had to ask, highly recommend most definitely coming back
Kim was great as well as the managers. Kim made sure to show us what we were looking for and we are super satisfied.
Sean was very helpful in meeting our needs.
Nathan gave us great service he was very knowledgeable and he did not pressure us he took his time and answered all of our questions and made sure we picked the best mattress for both of us!
We loved this store.. Tala and Sean, are awesome, very helpful.. We love Ashley’s
Alysa n Nathan were superb in their knowledge assistance n warm personalities n made our shopping experience an excellent one. We will be back.
I came into Ashleys store after spending a long day at other furniture stores where the salespeople were either pushy or unwelcoming. Imagine my surprise when I walk in and this beautiful woman walks up to me with a smile on her face and a sweet voice wanting to help me find just what I need. Kim was AMAZING. She took her time with me and made sure I wasn't gonna waste my money on something I didn't need or want. I will be back to buy from her each and every time a need arises.
Amazing staff ....got an amazing deal on a mattress and a dining room .best customer service ever .not pushy.
We were looking for a new sofa and stopped by our local Ashley store. Nathan was hugely helpful in answering questions and talking through the different types and features of the furniture. It was a great experience and we definitely appreciate it!
Super helpful, found what ideas I had in mind. Lovely environment AND got us a deal with pillows as well!
Great customer service!
Great customer service. Looking forward to our new couch!
Logan was extremely patient with our indecisive minds. We found exactly what we needed and what fits our home . Thank you so much.
Nathan and Sean were fantastic!! The furniture is beautiful and dependable!! Highly recommend!!
Nathan is great to work with.
Tyler was wonderful help with helping us shop for some furniture. I highly recommend this store and this salesman!
Great fast service from Mr Shawn!!
Very good experience. They made furniture shopping fun.
Great guys, thank you
Store manager was really friendly and thorough
Store manager was awesome! Super sweet and friendly!
We just purchased a new bedroom suit, dining room table, and couch. Dylan was fantastic and very helpful with our buying experience! Definitely will be back.
Moving houses is very frustrating but Dylan was able to help us out with the furniture and get us a good deal all at the same time! Highly recommend!
Great experience getting to look without feeling pushed to buy. Nathan was so nice and friendly and provided lots of help.
Great store. Manager is very sweet,ordered exactly what I wanted! Nathan was helpful, courteous and informative. Thanks Ashley Home Store!
Go see Nathan! He was fantastic while helping my grandmother shop for a new couch.
Tyler Carson helped us immensely! We told him what we were looking for and he asked us questions to make sure he showed us similar items. He talked to us about all our options, and he made sure to answer any questions we had. We will definitely be coming back!
Dylan Payne was extremely helpful and took time to answer all our questions. We greatly appreciated his help and time!
Highly recommend! The entire staff was helpful and friendly! Will definitely be returning!
Had a wonderful experience with the sales associate at the Ashley store in Scottsboro, Al. I would recommend shopping at this store if you want excellent customer service.
Nathan was extremely helpful and a pleasure to work with in finding the "perfect" recliner for me.
Great customer service, friendly, knowledgable manager and staff!
Very friendly and knowledgeable
Helped us get us what we needed in a matter of minutes. Very friendly!
Nathan was awesome couldn't have asked for anyone better to help me!!
Great experience!
Bought a chaise sectional. Salesman John Reese was very helpful.
Got a great deal!
So friendly and knowledgeable about the products! Nathan Riley is awesome! Ask for him !
Nathan was awesome. Great people to do business with.
Tyler was great, come see him.
Dylan is awesome. Great salesman and very helpful!!
Tyler did a great job helping us with a lift chair purchase. Really appreciate all the help.
Great location great help
Nathan was amazing, he was very patient and let us take our time selecting our needs. Ashley’s is blessed to have such an incredible team member!
Easy process and great deal. Tyler did a great job, go see him!
Great customer service, friendly and helpful No pressure sales
Nathan was very helpful with finding the perfect couch!!
Dylan was awesome!!
Dylan Is awesome.... Has a gorgeous dog...
Fantastic experience at the Scottsboro location. The sales team went above and beyond to assist and make sure all questions and concerns were answered and met. My wife and I have more furniture to but in the near future and this store will definitely be our first stop. I would highly recommend to anyone.
Went in looking at living room furniture and had the pleasure of meeting John and getting great service and left out with a great furniture purchase. Go see John at Ashley furniture if you’re looking for any kind of furniture.
John was our salesman we were looking for a adjustable bed for my aunt. He was very kind and accommodating. We got just what we needed at a good price. Will come back again.
Friendly and very helpful.
We came shopping for a new mattress after receiving the best customer service when purchasing a couch previously. Dylan at Ashley took great care of us. He was super patient as we tested out different mattresses, and helpful in giving us advice and information about mattresses that would be best fit for how we sleep. We will always choose Ashley for their customer service and quality furniture. Thank you all!
John was helpful
Best service around with great prices!!!!
Great customer service!!!
Dylan was wonderful had a great experience got exactly what I wanted and was in and out
John Reese is a very knowledgeable and kind salesman. Would recommend 💯
Great customer service with good products. Willing to come down on prices to make a deal work!
Had a great experience at this store in Scottsboro, Alabama. Ask for Tyler. He is knowledgeable about the products and let's you shop without hovering.
Nathan did a great job. We look forward to buying from him again.
Nathan gave great customer service! Everyone was very nice and helpful!
Sean and John were amazing, thank you.
Great people and great to work with!
Dylan and Sean were excellent
Great experience!! Awesome customer service - will be back for sure!
Courteous, knowledgeable service.
Amazing place to get your furniture or beds! Alyssa and John did a fantastic job and made it affordable for us! Definitely see them if you need anything!
Alysa and Nathan were amazing! If you need furniture this is the place to go
Great personality!!!! 10/10 Nathan was great!!
Very helpful, nice and willing to work with customers
Tyler was a very patient person. He helped me out and got the living room set that I wanted! I will be definitely be coming back again in the future.
They was a great help in explaining everything in show room
Great friendly service! Nathan patiently worked at getting me exactly what I wanted! Thank you!
I had the best experience with Nathan, Sean, and Nick today at Ashley Homestore in Scottsboro. Such a great team with excellent product knowledge. Thank you for the wonderful help. Looking forward to getting my furniture delivered. 😁
John had awesome customer service, he was super nice and helpful
John was helpful and kind, fantastic customer service 10/10
John was extremely helpful respectful and professional from the moment we walked through the door everything was great
Kim was super helpful when we were buying our bedroom set. We really appreciate her assistance and friendliness!
We came in 30 minutes before closing because our bed frame broke. Dylan was a HUGE help. He found us a king bed frame, on clearance, and broke it down for us to take with us! WONDERFUL CUSTOMER SERVICE!
Nathan was fantastic
I’m so excited to receive my new rocking recliner just in time for my new sweet bundle of joy! It’s the perfect size for my petite height to rock and recline. The customer service was amazing! Logan listened to our requests, and went above and beyond to make sure we had a top notch experience.
Friendly and informative. Logan was very kind and patient.
Great people
John was so great and helpful! Everyone in store is friendly! Great service and products!!
Nathan and Sean helped me with great deals in furnishing our new home! So excited to get these incredible deals and the service was more than fantastic! Thank you both so much!!
Nathan and Sean were AWESOME !!! We bought a whole house of furniture today Very happy
Dylan was very helpful and there was so many beautiful furniture options for any room in our new home!
Nathan was extremely helpful and knowledgeable with getting my mom settled into a new couch.
Today we received the rest of our furniture from Ashley since the first delivery was missing screws for the recliner loveseat. Upon delivery we realized that now that we have the full living set the end table it’s too big for our living room . I called customer service and requested to exchange the bigger end table for a smaller one that also can be bought with the living set that we bought. I said that it didn’t matter to us that the end table that we had was more than the one I wanted to exchange for. I was told absolutely not that we only had 24 hours to return anything. I told them that I read online that it 30 days, the lady said that’s only for online purchases. She said that we signed the paperwork that said we only had 24 hours for any returns, forgive for not seeing that and how convenient that no one mention when you are signing for the purchase. I asked to speak to a manager and they indicated that she was on a break and for me to take a picture of my end table and they would review it and call me back. An hour after I text the picture they sent me a text saying that they would not accept my return, I didn’t want to return. I wanted to exchange it for a smaller End table. We spent almost 6k and we can’t exchange $300 end table which was delivered exactly 7 days ago however you have 30 days if you purchase it online. Buyers beware read carefully what you signed. They will make no exceptions. Please note that we have spent 20K in the last 4 years however it doesn’t matter.. This is a true story and I am really disappointed with Ashley’s Furniture.
The person who helped me in the store was very helpful kind and courteous. Thank you Tyler Carson!
Great customer service! Very polite and helpful!
Very helpful and professional!!!
Dylan and the team was so helpful and knowledgeable. Answered all my questions and helped me figure out what would work in my space.
Sean Nation helped my wife & I locate the sofa we wanted. He took special care to listen as we described our current furniture setup. He offered great ideas on the sofa placement & suggested a couple of chairs to coordinate with new sofa. We purchased the 2 chairs. Throughout the purchase process Sean was very professional and courteous. This was a major purchase for us & we had not looked forward to it. Sean made us feel comfortable during the entire time. We look forward to our future furniture purchases from Sean Nation!
John handled every single thing we needed with ease and kindness. He was straightforward and always kept it honest with what’s best for us and our new house!!
Great staff and very helpful!
Had Nathan show us around and he found us exactly what we needed! Highly recommend
Nathan was great! He helped pick out furniture for our lake property. He was very friendly and was very informative. Would 100% recommend coming to see Nathan
Very helpful and knowledgeable.
Our salesman Dylan was great! Tyler the manager was awesome as well. I appreciate them working hard for us.
We were greeted by Tyler when we entered the store I explained to him what we were looking for and he took us right to the selection and we found one we liked and he started working on numbers and got us a deal we couldn’t refuse! Really enjoyed working with him and will recommend him to friends and family.
Dylan was very helpful finding my new living room suite.
Very helpful. Great costumer service
Nathan Riley helped me today and he is possibly the most knowledgeable sales rep I have ever met!! Definitely recommend coming in to Ashley just for his knowledge!!
John is a fantastic and knowledgeable resource. Highly recommend.
We needed mattresses today and the associate there did a great job giving us what we needed. The also gave us amazing deals on dressers and a recliner. If you need any furniture you got to check the folks at Ashley. Be sure to ask for John and Sean.
Tyler was very helpful and took his time too answer ever questions we had. Sean went way out of his way for us
Very nice and helpful! Great prices. Ask for Tyler Took his time to answer every question we had.
Excellent experience.
Dylan Payne was VERY knowledgeable and helpful in my search for a recliner. I told him what I wanted and he showed me exactly what I described. His store manager explained the 5 year coverage in detail, which I purchased also. Dylan also is going to remove my loveseat before delivery of my recliner. I couldn't ask for any better service.
Sean and John were very nice and efficient and had us out in no time!
Let us film a skit for memory day!!!!!!!!!!!!!!!!!!!!! Very lenient and easy to work with!!!!!!
Great service...fast
These guys are great, and completely professional. Wish they had popcorn.
JOHN WAS GREAT COME SEE JOHN, AMAZING SERVICE
Very courteous and helpful. Will do business here again.
Awesome experience! We came in looking at a sectional and Nathen was nothing but the best! He priced matched what we found online and explained everything perfectly! Highly recommended this store
Nathan and alysa were AMAZING at helping us find exactly what we were needing !!!
Excellent people, very nice to deal with
Great folks very helpful
Very helpful and courteous people. Good selection of furniture.
Jason Reese was great at helping us find what we were looking for!!! And Sean Nation was great at helping with finance!!! Go see these great guys!!!
Very nice staff super helpful and everyone is so so nice
Fantastic service!!!! Felt like I was buying from people I’ve known all my life. Looking forward to doing more business with Alshley.
Was Ashley syore today and salesman Tyler Carlson was very helpful and professional.
Dylan and Alysa are awesome! Very helpful during our whole process from start to finish. Up front about everything and no hidden fees!
John Reese was our salesman this Sunday afternoon he help us with buying a new bedroom suite for my son. As we asked questions he answered those for us and made the whole process painless. John did a very nice job with and I will do more business with him at Ashley furniture store in Scottsboro,Al.
Dylan Payne was great!!
Nathan Riley is the best!! Awesome service! Great vibes with all employees at this location.
Good customer courtesy On time with each piece of merchandise Feedback was awesome….john Reese was on point great guy…
Dylan was AWESOME! So was Sean. They were so patient with me and my family, including my 4 y/o. 11/10 recommend!
Nathan and Tyler went above and beyond to help us tonight! They were absolutely amazing! Nathan helped us with color coordination and matching our end tables and coffee table, gave suggestions to help me decide, and was so patient with us! Tyler let us know all about the payment details and delivery and what to expect!!! Thank y’all so much!!
Nathan was a pretty good sales person! 10/10 recommend
Tyler was the best Salesman we have ever had , he was very accommodating.and he met all my expectations!
Go see Nathan, he is so friendly and Wonderful to work with and assist with any needs and questions you may have ….
Wonderful customer service! Super helpful and easy dealing!
Professional and very pleasant
John and Alysa were wonderful to work with. Got me the BEST deals they could find! I will definitely be coming back in the future for all my furniture!! Highly recommend this store!
Sean was very helpful and courteous helping my mom pick out a sofa. And even took the time to listen to her ramble😂
Good customers service and they r very kind n cheaper than farmers
So friendly. Helped us pick out a mattress and even stayed late for us!
Very nice sales staff. Thank you.
Sean and Nathan really helped us out and were thorough in answering our questions and making sure we understood what was best for us. From one salesman to another I was really impressed with how good of a salesman Sean is.
Sean and Nathan were amazing! Got us everything we needed!
Great job, very helpful and knowledgeable
I highly recommend Dylan Payne to help you with all your furniture needs. He was very patient and helpful throughout the entire process. All of the associates were professional and went the extra mile to ensure we left with a great deal. We will definitely continue to use them in the future.
Nathan was very helpful and we will be back to order.
He was really nice
Pretty funny guy
Great service very enjoyable sales people. Will di business again
Sean and Tyler are great and friendly……
I give a twelve
Perfect
Easy buying experience! Recommend A++
Love my furniture!
Very nice and helpful salesmen!
Great people, Great service
They had exactly what I was looking for.
Purchased a recliner with the help of John! Great service.
I had a wonderful experience purchasing my bedroom and living room furniture. Nathan and Tyler went above and beyond to provide the best deals. I highly recommend this store. Thank you!!!!!
The staff is super friendly and helpful
Dylan was wonderful. His service and approach were perfect. Would use him again
Logan was very helpful and very knowledgeable about everything we asked. We shopped around at 2 other stores in our area and didn't get near the help that he gave. Very happy with our purchase! Thank you Logan!
The staff at this store were so friendly and knowledgeable!
Stopped by to look at living room suites and everyone was friendly and made us feel at home. John R. was very knowledgeable about the products and awesome to talk to. The store manager Shawn was super to work with and went above and beyond to put us in the perfect product. Will be back for sure!
Sean was great!
Good staff over all can't say anything disrespectful and they did there dest to give me the dest deal.
Great experience and customer service! Dylan was great!
Alyssa & Logan helped me out tremendously with obtaining and excellent deal on a sectional set.
John was very helpful in my experience thank you so much
Dylan was very helpful he help me pick out the perfect chair thanks alot I will be a return customer
Had a very good experience treated very well great hospitality
Tyler was great, all around good person
Wonderful crew working Very knowledgeable and great displaying of mattress
Very helpful and professional
John was excellent!!! Helped us get exactly what we wanted!!
We visited the store to find what we wanted. Our salesperson was great. She answered all our questions including if they match online prices. We came home did some research and found that Ashley advertises price-matching Amazon. We wanted to support the local store and employees so we went back to purchase. It was then explained to us that they have the option to price match and they do not choose to. We left came home and ordered from Amazon in less than 5 minutes, with no sales pitch, and will be delivered free of charge.
Dylan and Tyler was very helpful .we bought 2 mattresses and a base thanks to these guys👍
We went in to buy a new mattress. Everyone was very helpful
Did very well, help me with everything and had an answer for all my questions, look for Nathan Riley he's got you handled
From the moment we walked in the door Tyler was there to help us with all our questions. He was very knowledgeable about mattresses and furniture. As a whole everyone there was very helpful and nice. The whole process went smooth.
Ashley Furniture is awesome! Great customer service every time I go in for a purchase! Will definitely be back for future purchases!
Helped us find a couch.
Really awesome people went in to get a bedroom suit and ended up leaving with a couch as well Sean Nation worked with us and gave us a deal of a life time.
Really great people we came in looking for a bedroom suit and found what we were looking for and left extremely happy Sean Nation was extremely helpful and helped us out a lot. Will definitely be returning to purchase more.
Dylan was awesome and very informative!! Super excited to come back with my spouse!!
They were not pushy. They let us look around without following us or hounding us at all I loved the experience and they were very helpful!
Dylan Payne ,cool dude.
I shattered the remote to our adjustable bed. I was treated so well by the Ashley Homestore employees when I went to them for help. It was not repairable, but they quickly replaced it with a new one right there in the store and explained how to pair it to our bed. No charge to me! Such nice people!
John Reese is the man to see about all your design needs, thank you John
Sean and John were very friendly, and smiley.
Colton was great, even though we live in Tennessee and did not buy, he still treated us with amazing customer service.
I was greeted at the door, and the representative was with me the whole time, showing me different mattresses. After shopping other stores, I found the perfect one at Ashley for me and it was a reasonable price. Thr entire transaction was painless and thr representative was attentive and helpful.
There are a lot of cheaper furniture stores out there but, you get what you pay for usually. Take your time when shopping for furniture and check out Ashley. You'll find that this is higher quality.
John Reese and Tyler are super helpful and patient! They helped us pick the best option and were easy to work with. We felt zero pressure while walking around the store which is a huge plus when shopping for furniture.
Best customer service we've ever had! Logan is an amazing salesman and not once made us feel pressured into anything. We will definitely be back!
The people at Ashley furniture was great and they helped me pick a bed that suits me. I love purple. Thanks for all you do.
Nathan was informative on products
Sean was very helpful in working with us to find a new mattress. He was cheerful and knew his products. He took all the time necessary and helped us find a mattress to meet our needs.
Great place, friendly staff
Very friendly staff great service!!
Dylan was amazing! Very kind and respectful!
Customer service was a nightmare. Go somewhere else. Cancelled an order and they sent it anyway afterwards. Spent hours on the telephone and still not resolved.
Everyone was very friendly and helpful.
Amazing experience had nice worker’s especially Nathan who helped me find what I want.
Nathan and Sean have been extremely helpful, courteous and knowledgeable on everything we asked about. They were very patient with me andy cranky 83 year old aunt.
Nathan and Alysa were so awesome! We went in to Ashley looking for a sofa, and they were very helpful and friendly. We purchased a lovely sofa, and we can't wait for it to be delivered. We highly reccomend them!
Nathan was very helpful on getting us into our new bed!!
Sean and Nathan were wonderful!! Great experience!!
Wonderful people and people and services SEAN went above and beyond to help me in a crisis situation. He is amazing 👏
Dylan Payne is amazing. Highly recommend him for sales at the Scottsboro location.
Great customer service. Very friendly and helpful. Got a great price.
Very helpful
If I could give zero stars, I would.I ordered a bedroom set from here on 12/3 and was told by the salesman it would take 3 weeks. He said that they normally quote 3-5 weeks but they always have that particular bed in stock so it should be closer to 3. 3 weeks go by and I call, and they tell me a date, that date comes and still no word so I call again and they give me another date. This happens two more times. Finally 6.5 weeks later they schedule delivery. The delivery man breaks the bed on transport and doesn't leave my dresser or anything, he just says he can't give it to us and takes it back. Then today I went back to this store to speak with a manager to kindly ask that I get a replacement in a week or I'd like a full refund. She was the rudest person I have EVER encountered as a manager in customer service. She said "not gonna happen" then told me I would get 10% taken off and they were going to charge me a delivery fee for furniture I did not get because they went "all the way to my house". She was 0 help, offered 0 resolutions or any consolation for what I had been through dealing with them. She didn't even offer me an apology. I was infuriated. I called the customer care line and that lady was so kind and helped me. She said that I would absolutely get a full refund if she could not get the bed to me in a week and helped me file a complaint on the manager for her extremely unprofessional attitude which she said she would take straight to the VP. I will never go back to this Ashley Furniture store and I would suggest not to unless you want a headache or you get something that is in stock that day. The customer service woman on the phone though was spectacular.
Dylan did wonderful! Helped me answered all questions no matter how many I asked and how many times I asked them! Highly recommend
Absolutely love Ashley furniture! Everyone is so nice and friendly and quick to help you find just what you need!
I went to the Huntsville, AL branch and deeply wish I didn't. I was pressured into purchasing a final sale item without being told it was a final sale item, and when I got home and felt that buyer's remorse and called to cancel, I was informed I couldn't. So now I'm stuck with an overpriced piece of furniture that instead of tying my home together and making me feel at piece, makes me feel gross and reminded of the time I was taken advantage of.
Logan was very helpful
Dylan and Sean were great, they did everything they could to get me what we wanted.
Logan was very helpful in helping me look for couches! Super knowledgeable about the selections.
We loved their customer service and they provided us with some awesome deals! We definitely recommend it here.
Logan was great and really went out of his way to help us.
Great customer service! Had privacy while looking but was also very helpful when I needed help or needed to ask questions.
Dylan was excellent explaining all the aspects of the purple mattress. His help was very appreciated
Dylan is awesome!
Alysa was very helpful & sweet!
Friendly staff and more than helpful to help me find what I was looking for.
Nice furniture, staff is friendly and inviting.
Dylan and Sean were wonderful! Made it so easy, very courteous and professional.
Dylan and Sean was very personable and easy to work with. They answered all of our questions. They both seemed to enjoy their job and made the experience a pleasant one!
Had a wonderful experience buying my purple mattress and pillows!! The sales team was so kind and polite and got everything sorted out!
Logan was awesome
Nathan was top notch. Answered every question without hesitation. Ashley is the furniture store I finally found what I wanted. Nathan quickly got a move on ordering exactly what I wanted for a great deal!
They were great with us while mattress shopping!
Dylan and Sean were very helpful and polite.
Very helpful and sweet!
Logan was very helpful during the process of ordering our new furniture.
Tyler done an awesome job.
Friendly staff and good selection.
Great customer service and experience
Very helpful staff.
Great service!
Dylan was extremely helpful and friendly
Cole did a great job giving my family great deals and explanations of all our questions
amazing staff best prices in state if need any new furniture highly recommend
Tyler was Awesome! AWESOME STAFF
Excellent service, everyone was super sweet.
Sold me on a new Sectional . Great friendly customer service.
Great customer service! Highly recommend.
Dylan, and every other staff we came in contact with, was so friendly and Dylan was wonderful in helping us get the exact TV stand that we wanted!
Great experience. Excellent customer service.
Dylan and team at Ashley Furniture are very knowledge on tempur pedic mattresses. They had several options of tempur pedic mattresses and payment options as well. We are very pleased with Dylan and staff! Go see them if you have questions on mattresses or in the market for a new one.
Awesome service and team. Very helpful
Wonderful service! They helped us find exactly what we were looking for!
The guys here are really great and helpful.
Great to work with Sean and Logan!
Great employees. Very accommodative!
Love it they do everything they can do to help
Good experience, knowledgeable sales staff. Will be back.
Awesome customer service!!
Great help. Not too pushy but knowledgeable and helpful. Offered us specials and discounts they are doing for the holidays. Will probably be ordering soon. Thank you Nathan Riley and Ashley Furniture team.
Nathan was extremely helpful and knew a lot about what he was talking about!!
Nathan was very helpful and knowledgeable about the mattress that I was interested in.
Very helpful and friendly! Easy to work with and has great prices!
We bought a bedroom suit today at the Ashley store in Scottsboro and we had an great experience! We were helped by Nathan and Sean and they were both super friendly and helpful! Sean was very knowledgeable and answered all of our questions! He helped us through the entire process and got us a great deal! We would definitely recommend them to anyone looking to buy furniture!
Sean was very knowledgeable and great to work with! Matched prices on a GREAT sale a competitor was running!
Great deals! Highly recommend!
Came to Ashley to look and left with 2 pieces. Dylan sell associate was awesome, not pushy explained everything to a T and then when we didn’t understand reexplained. Even took the time to give us a great deal and stayed under budget. Folks go see Dylan.
Totally loved the service we received. Just waiting on our mattress to be delivered!!!!
Wonderful experience!
Dylan Payne was very helpful and friendly. Stop by and see him for some great deals!
Great
Dylan was great!
Great experience. Found what we needed right off. Dylan was very helpful.
If you need some furniture let Logan Carson hook you up!!! He can answer any questions and get you in and out in no time!!! Thank you so much for all your help Logan!!! ❤️
Wonderful experience. Always happy here.
Dylan helped us find exactly what we needed quickly. He’s highly educated in what he does and is an absolute pleasure to talk to.
Dylan was awesome. He was extremely helpful and very professional. Great experience!
Awsome workfor the whole team and they helped us in a tight bind amd was amazing with our 2 year old while we shopped and did paperwork will diff come back again
Nathan was super cool. He helped me with all my furniture problems and styles. He was chill and didn't pressure me into buying anything immediately.
Dylan and Shawn were so awesome while dealing with my order. I will definitely return to this location for business. Thank you so much for all of your help.
Pleasant, friendly service. No pressure, will come back.
Sean and Tyler are the best sales pros here and managers I’ve ever seen. They got me the best deal on furniture for my house. My husband love the furniture.
Nathan was a great help to me while I was in the store shopping for furniture. Thanks Nathan.
Nathan and Tyler were very helpful, going above and beyond helping to find new sheets. Unfortunately the product wasn't in stock but great service was.
They worked us out a great deal on a dinning table!
Great place!
Sean was very knowledgeable and helpful, took time to explain the entire process and was patient with my questions!
The crew at Ashley's are always ready and willing to help with our home essentials. Love these folks.
Always so helpful with what I am looking for!!!
The staff was friendly and ready to help! Great experience dealing with Sean!!
Sean Nation was a wonderful help always friendly and helpful!
I am 2.75 years out from my purchase and can honestly say, I wish I could go back and find a different bed. This bed is incredibly poorly made. The rails split while I was changing the sheets. I am an average size person and have treated the furniture gently. It has never been moved. Fortunately, I bought the protection plan, or so I thought. Filing a claim was beyond a hassle that took several days of phone calls. When my claim was resolved, I was issued a $200 store credit. That's it. It was not enough to replace my bed. Thus, I am stuck buying a new bed with a $200 discount or going somewhere else. Please do not shop here.
Sean and Tyler were awesome!!! They listened to me and helped me find the perfect living room furniture!!
Service was fast and friendly! I enjoyed meeting and working with the team!
Grate customer service
Beautiful furniture! Quick and easy! Loaded us all up!
Dylan was amazing helping us choose the perfect option in sectionals for our family. We were so impressed with his friendly attitude and customer service, and he was so knowledgeable about the products and options. He REALLY went above and beyond to help us find the perfect option for us. Sean helped us to stay within our budget, and they definitely earned our business. Would recommend to anyone looking for new furniture to check them out! Super nice guys!
Shawn and Dillan were awesome people, place is awesome, couches are comfy, 11/10 recommended
Nathan was awesome. Gave us the info we need to buy the rt mattress!
Did good found what I needed at a good price ask for Dylan
Chloe was so helpful and her customer service was top notch. Thanks to Chloe we got an awesome mattress and 2 night stands for a great price!
Very kind and nice people, Sean and Nathan were a great help.
Sean and Nathan were awesome!
Nathan is the best !!!
Dylan ,Made my day ,he's very nice. You should get him a Raise.
I bought a Couch and Loveseat Set from Ashley. Reeves was a good salesman and I bought into Ashley Promise. I bought the set in July and arrived at 0800 on a Saturday. I noticed some damage and was assured by delivery drivers that there was no need to have furniture put back on truck They took pictures and said would have someone from Ashley Cares call on Monday and damage would be fixed promptly My mistake to trust that. Never ever accept any damage item from Ashley with promise it would be fixed. It is almost October and I am still dealing with this issue.BUYER BEWARE.!!!!!!!!!!!!!!
Great customer service!
Amazing! Helped us immediately and have the best workers!
We had a great experience at Ashley Furniture today! They helped my mom find the perfect couch. Excellent customer service.
All staff was helpful and nice but Kiersten was an amazing! I highly recommend this store and Kiersten!
Kiersten was amazing! So knowledgeable and helpful! She genuinely wanted to help me figure out what I wanted and needed! I will highly recommend and return!
Great service but after I purchased furniture they forgot to schedule delivery After a week I called the number on the invoice and was notified it hadn’t been scheduled at all
Great experience with the salesperson and manager.
Dylan was terrific!! Very friendly and helpful.
Dylan, Tyler, Alysa, and Logan. Make sure y'all come in and visit them. They can make WAY better deals for you in person than online. Will definitely be using this store for the future.
Great service! Great Deal!!
Easy to deal with
We were greeted and helped immediately. Very friendly and kind service.
Great people great prices!
Professional staff and ordering was easy. Great customer service. We had a great experience in August and have returned in November for a sofa. Nathan Riley was knowledgeable on everything we looked at. We will continue to shop this Ashley Store. Kudos to Ashley for the holiday "Basket Brigade" fundraiser for donations to the community this season!
The staff was very helpful!
😍😍😍😍😍
The people that work here are a 10 to say the least. Your furniture also is high quality.
Great experience!
Very helpful and knowledgeable!
Great job helping us pick out the perfect mattress!!
Tyler and Shawn were so nice and helpful, they gave me and my son some pizza while we waited on paperwork too!
Alyssa was great. Very friendly. Customer service was really great.
Dylan and Sean were amazing
Very helpful and knowledgeable
Nathan was the most amazing sales person, treater me like a person, him and the manager deserves a raise.
Great staff! Very helpful, friendly and made me a great deal!!
Great customer service!
The staff is very helpful and patient! Thanks for your help!!!
Great people! Easy to work with!
I recently had the pleasure of purchasing furniture from Ashley Furniture, and I couldn't be happier with the experience, all thanks to Nathan! From the moment I walked into the store, I was greeted with a warm and friendly smile, instantly putting me at ease. Nathan's extensive knowledge about the different furniture options available was truly impressive. He took the time to understand my needs, preferences, and budget, ensuring that I found exactly what I was looking for. His personalized approach and attention to detail made the entire process smooth and enjoyable. Not only was Nathan incredibly helpful, but he also showcased his creativity by suggesting unique furniture pieces that perfectly complemented my existing décor. His keen eye for design and understanding of my style truly made a difference in my final choices. Throughout the purchasing process, Nathan consistently demonstrated his professionalism and dedication to customer satisfaction. He patiently answered all my questions and provided insightful suggestions, making sure I made an informed decision. Moreover, Nathan's friendly nature and positive attitude made me feel like I was shopping with a trusted friend. He went above and beyond to ensure I had a remarkable experience, and I truly appreciated his genuine care and enthusiasm. I would highly recommend Nathan at Ashley Furniture to anyone in need of furniture. His exceptional customer service, creativity, and friendly demeanor made the entire buying process a true pleasure. Thank you, Nathan, for making my furniture shopping experience memorable and enjoyable!
Thanks Nathan and Sean for being so patient with me! Super excited to get my new furniture!!!
The salespeople in this store are amazing! They were so helpful and answered all our questions.and made our purchase a pleadure
Logan was a big help looking for our new furniture and made everything smooth and easy!
Great customer service. Everyone we talked to went above and beyond to help us finance our dream couch! Highly recommend.
Dylan was knowledgeable about the product. He answered all my questions accordingly and was not too pushy. I did appreciate that.
We had a great experience mattress shopping here today! The sales team and the store manager were very helpful. They made shopping fun!
Very helpful
Love the furniture and they will work with you on prices. Love this store.
Great service…..!
Great customer service! Very helpful staff!
Excellent job, Nathan and Shawn.
So appreciative of great customer service! Dylan was an awesome sales rep - very helpful and detailed. I was purchasing from out of state and needed help. Dylan walked me through the process and communicated effectively! Thank you, Dylan!
John & Alysa , professional , accommodating, wonderful , meet all of my needs . Thank you !
Nathan and John were super helpful! They were extremely knowledgeable and made sure we got the best deal.
We bought a sofa and love seat set at the one in Scottsboro. John and Nathan were great working with us!!!!!!!
Great service from Nathan & John ,they were helpful with trying to get us something we wanted in within our budget.
Alysa was fab! Truly. Very helpful furniture is always such a beast and an expensive decision. It’s nice to shop with help and without pressure. Shoutout to John, too, who stepped in when Alysa had to step out. Friendly store, friendly employees.
Thank you Tyler for all the help you are awsome!! All the staff is very friendly and helpful.
Great experience, staff was really helpful and really helped us furnish our new home! Highly recommend Ashley’s Furniture!
Very helpful with picking out our new love seat. Excellent customer service experience.
Had an easy time finding the perfect furniture for our new home thanks to Dylan and John they listened to what we wanted and showed us what all they had. They made everything smooth and good experience
Had a easy time finding furniture and dining room table for new home thanks to Dylan and John…
Staff was very courteous and helpful.
Great experience! Alysa and John were both super helpful!
Tyler went above and beyond to assist us today. He was very patient and helpful.
Easy process, Dylan was knowledgeable and friendly.
Nathan was very helpful.
Tyler Carson was very helpful in showing me the mattress selections! No pressure here.....everyone very nice and professional!
Best furniture in the area! Great service by Dylan, and the store manager, Sean, is very accomodating. We'll be back with any future needs.
All around great experience. Friendly and helpful staff, showed us everything we were looking for. Got us the best deal for financing and got us military discount.
Dylan & John were great!! So much help and answered all my questions!!
Helped me so much
Friendly help
Dylan and Shawn are awesome. Totally professional with answering all of my questions and helping me find the furniture that I needed for my father with his disability. I highly recommend anyone to come to the Scottsboro Ashley Store and see these outstanding salesmen.
Dylan was a awesome sales person, would recommend to other customers
Very satisfied. They were very helpful and informational. Enjoyed doing business with them. Highly recommend them.
Wonderful experience. Nathan and Alysa did a great job and John made it a speedy easy checkout. I will be back.
John was very helpful and punctual. Thank you!!
They were very helpful and extremely nice. Thank you...keep up the good work!!!!
Alyssa, at the scittsboro location was very pleasant to deal with.. she went our of her way to help with any questions or concerns.. We will be back to shop with her again.
Shawn and Dylan we’re a great help!
Sean and Dylan took care of us. Really nice people.
Had a great and professional experience at Ashley’s this morning. The staff was great and friendly especially Allissa.
Highly recommend! The staff is amazing! I was greeted as soon as I walked in and Alysa helped me pick a great chair for my office. Will definitely be back!
Helped with everything we needed good furniture
Great experience. Found this table online and went tot he store to see it. Staff was super helpful.
Great experience working with Dylan!
Dylan did an outstanding job! Thank you so much for your help!
Tyler and Dylan were very helpful!
Dylan is the one to see for all your furniture needs
Highly recommend! Friendly staff and high-quality furniture. Dylan was very polite and helpful with the process of getting a new mattress and I couldn’t be happier.
Wonderful!!!
Dylan was a fantastic employee and helped me out with everything I needed. Made the experience overall very pleasurable!
I am currently working with Dylan on a purchase. He is knowledgeable and interested in making sure I have exactly what I'm looking for. I told him he has a consistent client here...I will definitely be coming to him for all my future home needs!
Dylan is doing a great job, go check him out and get some great furniture
Very professional, transparent customer service with great personality! Was a lot of fun to deal with.
Amazing customer service, treated us like family, super accommodating, and we’re so happy with our purchase!
Very good service
I came by to look for a dining room, arrived a little earlier than open time. The manager let me inside. Sean and Nathan we're very professional their acumen is hard to fine these day's. Thank you
Very helpful!
Super friendly staff!! Sean and Tyler were very helpful in helping us find the perfect bed for my daughter.
Amazing service! Great team work! Please visit John and Dylon at Ashley’s in Scottsboro!!!!!
I stopped in to the store for four bar stools and I was so impressed by the knowledge of Dylan and the professionalism of both he and Jon that we also purchased living room set. Great furniture at good prices sold by gentlemen that are willing to help you!
Dylan and John were very friendly and professional people. Great store too
Scottsborro AL Ashley Furniture Store- Went in with my mom to look for a bedroom suite for my parents new home. Was greeted by some very friendly and helpful guys (Tyler and Dylan). They immediately helped us but didn’t overwhelm us with info like most salesmen. Both were very knowledgeable about pricing and content of the furniture even though one of them (Dylan) was still new….I never would’ve known he was knew had he not told me. Tyler has helped me before with some furniture shopping too. They were even kind enough to chit chat with us and get to know us more as people, not just do business with us to get their paychecks. I appreciated their kindness and helpfulness and that they walked us to the door as we left. Great customer service that I think every store should have.
I went to the Ashley Furniture in Scottsboro to just look at some furniture not planning to buy. Dylan and Tyler helped us and we’re so helpful and friendly while we waited on the manager to get our prices and do the paperwork. They made us a great deal so we did end up buying after all.
Alysa Brown was amazing helping us find all of our furniture. Go see her, she's awesome. Everyone there was so helpful and worked hard to get us the best deals! If you're looking for quality, beautiful furniture and great service, this is the place!!!
Alysa wasn't pushy with her help, they gave us good deals and explained things when needed, and the store had tons of great looking, high quality furniture. 10/10
What is great easy to deal with
Alysa was so helpful and knowledgeable about the purple products that we were interested in trying out. I would recommend her to help you with your furniture and mattress/pillow needs!
Awesome store and experience with Sean and John. So helpful and nice!
Great deals and everyday prices. Nice selection.
Alyssa was so sweet!
Absolutely phenomenal sales staff and a very welcoming environment! Would most definitely recommend the Ashely’s staff for any and all of your furniture needs!
We are in love with our new couch thank you to Sean and his team!!!!
If your looking for furniture this is the place to go!! Sean and his whole team are super helpful came in just to look and found exactly what our family needed!!! Great prices with great people!!
Had a great experience finding a new table. Thanks John and Dillon for your help and patience.
Very very helpful.
We came in after church and we’re greeted as soon as we walked in. Alysa was friendly and had a great smile. Their team was able to help us find exactly what we wanted. John explained so much about their warranties and the different fabrics Ashley sells. We ended up buying a beautiful love seat and couch and could not be more comfortable and pleased with our financing. Thank you John & Alysa. The Dean Family.
Alysa and John were both very nice and helpful.
Sean was very helpful and knowledgeable. He was great to work with!
Dylan is awesome and John was helpful and knowledgeable.
Tyler was fantastic at assisting us with finding our couch. We loved our experience!
Shean and dillan were awesome! Stayed with us every step of the way. Great customer service.
Great people great place I highly recommend them
Took the time toshpw everything, dod a great hob taking care of me
Sean is the store manager and worked with us to find our new couch. Great place
Sean was Great to work with and found exactly what we were looking for. Highly recommend Ashley in Scottsboro, AL
Great customer service. So pleased.
Very friendly staff. Was happy to give them most of my money
Great people. Worked well with me and everything I needed. Answered all questions I had
Tyler , Dylan and John were incredibly helpful, knowledgeable, friendly and accommodating. It was a pleasure doing business here. Highly recommend!
Thanks Nathan!
Always nice salesmen never pushy good prices I am a repeat.customer! I always find good deals on clearance items!
Manager did an amazing job! Great customer service 😁
We love Ashley furniture! John and Nathan are awesome salesmen! They made the whole process of buying our mattress fast and easy. Highly recommend!
Love the furniture, the people was wonderful
Sean was extremely helpful and didn’t try to sell us stuff we didn’t need. Very well pleased.
Sean was very helpful today. He listened to what we wanted and didn’t try to sell us things we didn’t need
Perfect staff that goes out of their way to make sure we’re completely happy, that’s why we buy all of our furniture at the Scottsboro Ashley! Thanks Sean and Tyler!
John and Sean were the most amazing at helping us with our furniture needs.
Shawn was so great about getting us the best price on our dining room table! Outstanding customer service!
Great experience all around! Very very helpful and nice people. Bought a great sofa from them.
Sean and Tyler were very patient, and I will be shopping here again.
Very friendly, knowledge and helpful
Appreciate their business and help.
Extremely helpful. Kind and knowledgeable associates.
Very helpful and nice people!
John and Nathan were super helpful and gave us a great deal.
Nathaniel and John were very helpful and informed
Nice and helpful
Would like to recommend Bree for all your furniture needs at Ashley's Furniture in Huntsville, AL. Bree went above and beyond her normal duties to get my beautiful sofa purchased and delivered, even calling me on her off day to follow up with my earlier delivery issues. She's very professional and explained everything in detail on how my delivery will be handled. Thanks Bree! Will look for you when I make my next furniture purchase
Amazing experience
Great experience!
Everyone was super friendly and extremely helpful!
Friendly and helpful.
Wonderful experience
Very friendly, great service.
John, Shawn, Logan and Tyler were all very helpful and polite. The team had our best interest in mind, went above and beyond to help measure furniture and find the perfect pieces for our new home. I highly recommend this store due to the quality of merchandise and performance of the staff.
My husband and I had a very nice and informative visit in the Ashley Home Furnishings store in Scottsboro, AL. The guys were super nice and fun to talk to. We'll be back!
Great experience with Tyler buying a mattress. Thanks for the exceptional service.
Tyler was very friendly and helpful. Simple and easy furniture buying experience.
Extremely friendly staff! Very straightforward and answers any and all questions. They certainly made this a smooth and enjoyable experience. Thank you, fellas !!
The entire store team was exceptionally friendly and very helpful with our questions and pointed us in what we needed
Helpful guys there. Thank you!
Great local service. Always convenient to shop
Tyler and john great personality, and great salesmen!!!
Tyler Carson was extremely helpful! I highly recommend this store.
Great service
Great costumer service helped me find what I need fast
Sean and Logan were so very helpful! We found the most beautiful couch that we are obsessed with! They made the process so easy and we’re so very sweet. Will be coming back to the Scottsboro location for all of my future furniture purchases!!
Helped us find just what we needed even though we didn’t live locally.
Sean, thanks for your help!
GREAT.GREAT SERVICE !!! Absolutely satisfied !
Great group of guys, Shawn, Tyler were outstanding, will be back for additional purchases.
Sean & Tyler were friendly & very helpful when choosing our living space furniture. Highly recommend!!🙂
Very good to work with great place to get furniture
Very friendly and helpful. Quick and excellent service! Thank you!!
We had a great experience looking for mattresses today with a limited budget and very specific needs in what we were looking for, but Mr. John and Mr. Tyler were a huge help in this process. Definitely will look into shopping here again for any further furniture needs
We had a great experience today at the Scottsboro Ashley’s! We came in with a specific type of mattress in mind and a restrictive budget, but Mr. John and Mr. Tyler helped us to find the best options for us! They were very professional and mindful of our needs and helped answer every question we had. 10/10, would definitely recommend!
Very helpful sales personal. John and Logan helped us pick out our furniture. Got everything at a good price, HIGHLY recommended.
Went in as first time buyer did not know what we was doing they was very helpful did not bug you or follow you around helps all they could and we not pestering. Very friendly people my sales people were Logan John ,Sean they were very sweet and help all they could. I would for sure always buy my furniture here and love the customer service and the product. Very well prices and run very good deals.
Great service, congenial and friendly!
Great shopping experience!
Great place to deal with,both John and Shaun were very helpful and both knew the products they were selling.
Joseph was extremely helpful when we stopped by in search of outdoor furniture. He went above and beyond to assist in whatever way he could. He was friendly, patient, and professional. Answered my many questions. Will definitely be shopping here again.
John Was excellent. Couldn't ask for a better experience Thanks so much.
Shawn was absolutely great even though we we’re just looking around he was very kind and helped us with everything we needed
Sean's definitely the best person to talk to here.
The people where great
Great salesmanship please go see John or Charles great personality
Great salesman, great personality. Very happy with our find!
Very knowledgeable and friendly staff!
John and Sean were very helpful!
Fun guys
Very helpful. Great deal!
Purchased a recliner. Recieved friendly and professional service from Tyler and Sean.
We had an awesome experience with Tyler Sean John. Would recommend to anyone wanting or needing furniture. Very friendly and fun to shop with.
Did great in helping us find our dinning set. Good team at the Scottsboro store
Great people !! Great to work with
The store manager was very personable and helpful. He answered all our questions and completed the sale. The only negative is the long wait for shipping and delivery of the item.
Had a great experience! Will definitely come back
Great experience
Awesome visit. Very productive purchase, I don’t have to look no more
He was very nice and was very helpful. His name is charles
Sean and Skylar were very helpful
Salesman was funny n friendly.
Great service.
Sean and Charles fantastic sales man. Won’t let you down no matter what. Sold me a table perfect for my kitchen
Fast and easy process
SEAN WAS GREAT!!!!!!!!
Great prices, great service. Highly recommend.
Amazing service
Sean and Charles were great
nice fast helpful service funny too
Sean and Charles are awesome! So helpful and knowledgeable!! I will be back!!
Very helpful guys and super nice. Good experience!
Sean was a great salesperson, well informed about the product,and very easy to deal with. Friendly service at Ashley in Scottsboro Al.
We had the BEST experience at the Scottsboro location. Tyler was super helpful and so friendly! Will definitely be coming back!
Go in and ask for Tyler, he was great!
Check out Tyler. Jam up dude. Extremely helpful!
Wonderful
John and Charles did an excellent job today helping us to choose the appropriate mattress for us.
Sean and Charles are amazing! Hands down highly recommend shopping with them!
Very informative and kind. Very helpful. Tyler was greeting us immediately with a smile and friendly service. Will be back.
John & Shawn are the best managers that thoroughly went out of their way to help my family out with a new mattress, pillows, bed frame, 2 night stands and end table. 60 days 0 interest. Patient young men that was able to handle a hard headed person that I know was hard to deal with. They were phenomenal and I’m so appreciative. I love Ashley Furniture! They have the best of the best! Thank you for great service! These guys need a raise please
Tyler and John were very awesome salesman. I also was very satisfied with my customer service & my purchase.
My experience with Sales person Logan and John was outstanding they made sure that my husband and I understood our furniture. They were very professional . I will recommend Ashley to family and friends.
Sean and Tyler were absolutely amazing! They helped me without being pushy and I really appreciated that.
We're great to work with. Very informative of the different types of mattresses and frames that Ashley had to offer. They answered all our questions concerning our particular needs. A big thanks to Tyler and Sean.
Tyler was super friendly and helpful. He made the experience with it the time and money Sean was very efficient. A+
We stopped by Ashley furniture because we were interested in purchasing a new mattress. We were immediately greeted by Charles which was friendly and knowledgeable. He and Sean helped us get the best deal possible and we are thrilled to try out our new purple mattress. We will definitely be back for our future furniture needs.
Logan offered excellent service and was very knowledgeable about all of our furniture purchases.
Very professional and courteous. Thank you Charles and Sean
Purchased a set of bunk beds at the Scottsboro Ashley store - got a great deal, the sales team treated me right. Thanks John and Logan!
Amazing service!
Cool dude! Very helpful
Very satisfied with service and knowledge from this team! Sean, Tyler and John are the BEST! Highly recommend!
Tyler and Sean are the greatest. Awesome personalities. Extremely patient with all my questions and changing my mind constantly!
Tyler, Sean, and JR are amazing. We went to four different furniture stores, and them at Ashley took the time to find what we needed. Will definitely return.
Sean was awesome and a pleasure to deal with.
Very nice staff and helpful. Found exactly what I was looking for at the right price. I will shop there again for my furniture needs.
Don't buy the 5 year warranty on nothing purchased therethere have to
Great customer service. The best place to shop for furniture.
JR, John, and Nic were all fantastic in making sure we went home with exactly what we needed. Definitely give these guys a visit.
We were needing to take some pieces immediately. John, Nic, and JR worked tirelessly to make sure we had everything we needed at just the right price!
Very helpful and honest 👌
John F, Shawn , and John R were great at helping me find the right recliner and helping provide delivery, even when there wasn't delivery available on this particular chair. Would highly recommend!
Very friendly and knowledgeable. Thanks for the help with the bed
Great place always come here
Customer service was excellent, Tyler and John stayed after hours helping with us choosing the right mattress for us! Highly recommend affordable prices
Good experience, John and Sean were very friendly and helpful with our purchase.
I knew what I wanted and Sean had us In and out in less than an hour. That’s service!
Outstanding customer support and knowledge base. Sean was excellent!
John Fahey did an amazing job finding an accent chair for us. Thank you John.
Excellent customer service with Tyler and John! Highly recommend the Scottsboro location! Showroom full of beautiful items and great prices!!!
sean and john f helped tremendously with getting us a new sofa
Good very helpful and pleasant
Tyler was extremely helpful and very informative and the rest of the staff was outstanding and extremely easy to work with
Tyler was an amazing sales assistant great experience!
Very Please!
Thank you Sean and John F.
Tyler and Sean was great to work with.
Shawn, Tyler and the guys at Ashley’s furniture very professional and got our family exactly what we were looking for at a great deal.
John and Tyler were great to work with. Had been in the store several times contemplating a purchase. They answered all questions and were not pushy. 8/26/23 -Kiersten and Shawn were great to work with purchasing a new mattress.
Very friendly staff, I was greeted by Sean and Summer helped us with all of our questions. Would recommend.
Summer was extremely nice and helpful!
Summer was a great help!
Sean and John are the best!!!
Tyler and Sean gave us an experience shopping for a mattress like no other. The advice and guidance they gave us through the selection process was more than we could have ever asked for.
Great sales people. Tyler, great job.
Tyler and John were great. I came in just to look around and left with $10k worth of furniture for my new house!
good service good prices
Sean and Tyler were Amazing they help me find exactly what I wanted! High recommend!
Great people
John F and John R were both extremely helpful. Great customer service. Even stayed late.
Tyler was my salesman and was very helpful and gave me a good deal!! I’m happy!
Summer and Sean were so good to our family! Listened to everything we wanted and made it happen!
Very friendly. Store looked great! You can tell the staff has changed.
Sean and the team were exceptional
Absolutely awesome to work with. We were at the store before opening hours and yet they opened the door and help us out.
Sean made this a wonderful experience of buying my boys their first beds for Christmas! Thank you to every one who was all so helpful and kind!
They was great about helping me with my new dining room table. I will be back
The sales staff here were all very helpful & nice. They matched the price online & set up delivery. Summer was very helpful!!
Super great customer service
Logan and Sean were super kind to us! We Will be returning!!
There really nice
Summer and Sean did great on information and helping us pick the furniture for our home!
Everybody here is the most helpful gracious and bend over backwards to help their customers. Sean and Tyler were amazing.
Wonderful experience at Ashley Furniture. They had what I wanted and at a good price. Summer was a great help to us.
Sean and summer were very helpful and accommodating. We found just what we were looking for.
Sean and Tyler were wonderful to work with.
Sales rep, Summer was excellent! Well versed in product, very personable, and willing to do what it took to make the sale. I highly recommend both Summer and Sales Manager, John. Both were great.
Shawn & Tyler was good and answer all of our questions. Got a great mattress
Good service!!
Always pleased with Ashley, Summer did a fantastic job.
It was a great team of people
Summer was fantastic helping us!
Love the furniture! VERY UNHAPPY WITH DELIVERY, they scratched our brand new hardwood floor, and no one has yet cares to make it right, it’s not a small scratch either !
I think summer and Sean are really good.
I loved my customer service I received from Summer! She was very very helpful and extremely nice!
Tyler helped us get the dinning table we wanted with ease. Good people that work with you on prices as well.
Wonderful customer service and left out no details! Thank you!
Logan and Sean were great. Got me hooked up with a sectional big enough for my whole family. Thanks agai
Super helpful & great selection.
I found everything I needed at good prices. The sales lady was a great help in finding my purchases, great personality.
Summer was amazing! And super helpful! Help us find exactly what we needed!
Summer worked with us to get us everything that we wanted for a reasonable price. We will definitely be back to furnish our other rooms.
Sean was very accommodating and informative. He knew the answers to most of our questions and found the answers to the others. Summer finished the deal. She is friendly and positive. The buying thing turned out to be a pleasant experience.
Summer and all staff were great!
My husband and I were very impressed by our experience at Ashley furniture in Scottsboro, AL! The 2 employees, Summer and Sean, gave us their 100% full attention and listened to what we wanted and fully explained each product! They didn't rush us at all and worked hard to meet our expectations, which they did :) We will DEFINITLY be back soon! A+++++
Our sales person Sean was super great. He set us up with delivery and furniture protection. We are happy and will be back!
Summer and Sean were very helpful and friendly thanks
Tyler was awesome! Very knowledgeable and helped us with all our needs. Great experience!
I love the environment! The music, the workers, the furniture placement. All is so wonderful!
Amazing people to work with.. Great prices..
Thank you to Shawn and Robyn for helping me get my new Queen bedroom set for the price range that fit my budget! Always a pleasure working with Ashley Furniture!
Great service. Logan was extremely helpful.
Customer service was very helpful and it was a wonderful experience. They answered every question professionally and fulfilled my every need. Logan and Sean make a great team and will help you in any way they can.
Great customer service, make sure to ask for Logan or Sean they are very helpful!
Sean and Logan were absolutely wonderful and were so so patient with our family of 6. Absolutely recommend this place to anyone who is on the hunt for new furniture. You will experience nothing but the utmost professionalism and friendliness here!
Carly was so sweet and was great to help with exactly what I was looking for
They made choosing furniture fun and way less stressful. Thanks Robyn and Sean
Super friendly staff and great quality furniture!
Staff was very helpful.
The detail they put into helping the customers find the right price and the perfect set! Ask Logan for the best deal on comfort.
Great service.
Great service! They care about finding exactly what you want!
Great experience! Logan Carson was so helpful! Highly recommend
Angela and Shaun have the best customer service. Worked out a great deal for a bed and couch
Staff here was great! Willing to help out in every way and I had a great sales man logan!!
Great Experience today at Ashley 😃
Had a great experience dealing with Logan and Diane. They were extremely helpful and kind.
Jon and Nathan we great!
Great service. Very informational professional and friendly. I would suggest speaking with Angela.
Great service, Ryan was very helpful and Shawn got my financing. Both were knowledgeable and accommodating. Two thumbs up.
Great service
Ryan and Sean at Ashley at the Scottsboro location done a fantastic job getting us the best deal on our bed side tables. We have purchased several items from this location and have never been displeased.
Truly appreciated great customer service
Sales team worked well with me! Made me feel right at home!
Summer Wynn was a pleasure to deal with. Had they been able to get a piece in the size needed I would have bought on the spot
Was a great experience,Sean was awesome and very helpful
The folks here were some of the nicest people in Scottsboro, and helped me get what I needed. Angela was great.
Excellent experience! Summer and Sean and Diane were so friendly and went out of their way to make us feel comfortable and make the right decision. Sean helped mom find the perfect mattress and Summer ensured the sectional was just perfect. Diane was super friendly and helpful as well. Best Ashley store experience and I've been a customer for 20 plus years.
Sean and Summer made our shopping experience easy and enjoyable! Will definitely be coming back for my furniture needs.
Great place to do business with. Go see Ryan he did an excellent job. I'd highly recommend.
The best way they could improve is by shutting down. Horrible experience and will make sure I tell everyone about the kind of company they are and how they take your money and do nothing to give you the merchandise. 9 months of waiting and still getting the runaround
We had a great experience ordering our new sectional. Staff was very friendly and helpful.
Angela was very helpful! She called us to tell us a certain couch we wanted was at a different Ashley store nearby. We went and looked at it and decided to go back to Angela's store in Scottsboro since she was extremely helpful and order it from her even though we'd have to wait.
Friendly and very helpful.
Summer was wonderful!!
Very nice and helpful staff! I highly recommend this location!!
Ryan & Diane we’re amazing to work with. Would highly recommend working with them. We love our purchase.
Very knowledgeable and friendly staff, easy to work with and they put up with loco husband ! Lol
Nice service. Tyler and the management went a long way trying to make sure I had something thanks for lovely service !!
Great experience with Summer she was very helpful definitely be back to see her, the manager Sean was A cool guy as well!
Summer & Shaun we’re great with helping us get us a new couch
Ryan was super helpful over the phone which was what brought us into the store. Excellent customer service skills and Sean (manager) was very instrumental in helping seal the deal. Highly recommend coming to this Ashley location!
Summer was a huge help today, I’m absolutely thrilled about my new mattress and highly recommend her. Thanks again see ya soon 🙂
Shawn and Ryan were so helpful and so nice! They were able to easily point me to a piece that checked off all the boxes on my list. Definitely will come back for any other furniture needs!
Summer helped my husband and I so much in the store. She was amazing! Couldn’t ask for better help
Ryan and Summer were very helpful and went beyond just selling. Helped find the right furniture for the right price.
Staff is super friendly and we’re all wonderful to work with.
Great deals and helpful staff!
She was EXCELLENT!!!!! Very Pleased w/ our Service!!! 😊😊😊😊
Great experience with Angela! She was extremely helpful to get me exactly what I wanted. Cannot wait to receive my new furniture!!
Loved working with Angela. She made it all work out great ❤️
Me and my family had a great experience. We came in looking for a new mattress and Summer pointed us into one that would fit in our budget. She was super kind and very helpful.
I would like to personally thank Summer Wynn for helping me today. She was great!!!! She answered all of my questions promptly and politely. I had no troubles at all and I highly recommend this store and Summer, she was the best I’ve ever dealt with!
Both sale people were very good ! They made sure we got the best deal possible to complete the sale !
Amazing customer service from Sean and Angela.
Very nice and helpful staff. Lindsey and Sean were the best.
Shawn was great! Very nice guy.
Best place in town to find a mattress.
Beautiful showroom with so many great selections and the absolute best mattress gallery. The staff will attend to your every need and the management team will get you the best deals. 10/10!!!
Sean is the go to guy Alford all your Furniture needs.
Very nice people! Very helpful! And Patient, took time to explain everything to us.
Sean and Tyler were outstanding with helping us get what we needed and figuring out how to make it work. Great customer service!!
Awesome customer service and sale staff!
Summer was great to work with! She was very helpful, informative, and patient. We purchased a mattress and when we got there everyone pitched in to help load it up. Overall GREAT customer service. We will be returning customers.
Bought a chair and ottoman at Scottsboro store. They were incredibly helpful and gave me a great price too! Go check them out if your looking and be ready to buy because they will give you a price you don’t want to miss out on.
I would like to Thank especially Summer & Sean also for helping me pick out my 2 comfy & pretty chairs yesterday. I had several of what I had in mind to choose from. They told me about each choice & I narrowed it down to 2 & made my decision It's hard for me to get around with my walking stick but they helped me alot. I was their about 30 minutes past closing but they didn't mind at all while finishing my paperwork. Thanks so much. Carlene Coffman
Thanks Danica for your help and great customer service.
Thanks Danica for your help and great customer service
Very Nice and Friendly Service. Awsome and Abundant selection
We purchased a mattress at this store, they high pressured us to get a mattress protector that we didn’t want, we purchased it and it was promised that it would be silent. It wasn’t. The sheets moving on it were loud, we did not sleep on it we put it back in the box and attempted to return it. They would not take it back. Be careful what you buy here, apparently they have a no return policy in anything opened. Our mattress is great. Our sales person Summer was great but the policies of this store are terrible. We buy a lot of furniture and this will cause us to not shop here again.
I personally have had the worst experience. I received my furniture MONTHS AGO and while they installed it they cut the back on it and there is also a knick in the arm of my sectional. Ok I was ok with that mistakes happen. They say they will fix it well sent the wrong materials the first time and while I didn't know that the guy came qas gonna fix and couldn't months go by finally get a package of materials maybe it is right maybe it is not don't know and never have I been called rk schedule fixing I paid for the 5 year extended warranty but if they cannot fix what they messed up to begin with why would I think they can fix anything I spill or messnup on it still waiting on a scheduled fix appointment for the guy to come fix my furniture I want refunded in full for what I paid for the extended warranty. Have emailed Danica she was the sales lady on that over this matter have heard nothing back
My husband and I had an amazing experience! Angela was very helpful and super kind! Danica helped us get the best deal possible! They really cared about what we needed and was able to get us exactly what we were looking for!
Had a great experience with Summer! We appreciate all the help! Found what we needed quick and got friendly service.
What an excellent experience! Summer greeted us as soon as we entered the store and worked hard to find what we were looking for. Shout out to Danica and Logan for their help, as well!
Summer was very friendly & helpful.
Summer done an awesome job helping us find a new mattress and furniture
Danica was very helpful .can't wait to go back
I worked with Samantha.... She was not only helpful she was polite and efficient. I work on a Military base and just returned from a deployment. My time is limited and I'm not always able to shop so I called in my order and she took me with open arms and assisted me accordingly. Thank you Samantha !
My daughter and I visited the Scottsboro store on March 10th. We came in to look for art and ended up with a great storage chest and tapestry wall hanging. The sales associate Samantha was very friendly and informative. Although we do not live in that erea we will definitely come back when we are ready for good quality furniture and friendly staff.
My sales lady was exceptional.
If you expect customer service then Ashley Furniture is not the place for you. If you haven't been furniture shopping for awhile, you are in for quite a surprise. There is very little supply and ordering can take 4-6 months. My MIL recently moved to Huntsville. We convinced her to leave her old furniture in Pennsylvania as she deserves new, pretty things. We looked at several local furniture stores and didn't see anything she really liked that was in stock. She had an appointment on Bob Wallace so we decided to stop at Ashley to see what we could find. I guess "find" is the operative word here - we walked around the store almost half an hour before we found someone to help us. We weren't the only customers looking for help either. Once I finally found someone to help us, we finally had success in our quest for furniture. Our salesman was able to tell us what pieces were immediately available in the warehouse. From there, we decided on a couch and bedroom set. We paid and set up delivery for that Friday - great since my MIL had been sitting on lawn furniture and sleeping with her mattress and box springs on the floor. While I was given a range of times for delivery, I was supposed to receive a call when the delivery truck was actually on its way. This didn't happen - luckily I was at the house waiting with her when they showed up. The problems with Ashley continued. I looked on the truck and there was no bedroom set. The delivery men were no help as one spoke no English and the second very little English. I tried calling the store - I let the phone ring over and over, I tried a second time with the same results - no one answered. I had the cell number of our salesman so I called him. He was off but said he's email the manager and she'd get right back to me. Nope, didn't happen. Now the kicker, while the delivery men were there, I received a call from customer service requesting that I take a survey on my delivery. I told her what happened and she said she would immediately walk a help ticket across the room and her supervisor would call me right back. Once again, nope. Silence. Finally that evening, I called the store and someone answered the phone. She rescheduled the delivery of the bedroom set for the following Tuesday. This delivery was fraught with its own problems. I did receive a message that the truck was on its way - when they were ten minutes out. At least I was notified this time. The furniture was in the truck but my husband noticed that the packing foam in the box was broken into pieces and there were little styrofoam balls stuck to everything. He pulled out the vacuum and cleaned off the furniture and even the truck, as the delivery men watched, so it wouldn't be tracked all over the house. Finally the furniture was brought into the house and assembly of the bed was started. The delivery man was struggling trying to get it together. My husband, Mr Fixit, looked at the instructions and the guy was doing it backwards. Who knows how long he would have kept going without intervention. At that point, my husband found out that both of the delivery men had been working for the company for less than a week. What in the world was the delivery company thinking by sending out two new workers as a team? (What were they thinking when they sent out two workers who between the two of them couldn't communicate in English?). In this case, the responsibility lies directly on the delivery company. My MIL really likes her new furniture and that's all that counts at the end but wow what a journey to get to that end.
I strongly recommend against shopping at this establishment.I say so primarily because of the management. I recently spent thousands of dollars at this place. But you wouldn't know it from the way the managers treated me. Their retail culture--aimed at squeezing every penny out of each customer--clearly does not value the notion of customer service. Which, ironically, will hurt their bottom line in this case because I won't be returning to give them another dime.No calls back. Marking up prices literally during conversations about certain products. And no effort to try to remedy the situation when problems arose. Only a bad attitude and a refusal to speak with the customer because the manager was "busy." In addition, they sent some incorrect items upon delivery.Because of the explosive population growth in this area, this store's management probably can get away with this lazy, unprofessional approach simply because of the demand in the market--at least for now. But it's no way to run a business, and they certainly have lost a lot of future business from me as a result.Although some of the staff demonstrated flashes of competence and sincerity during the purchasing process, the management made the buying experience largely unsatisfactory and unpleasant.Other furniture stores also may not be perfect, but they couldn't be any worse.We certainly won't be going back.
Zero complaints. Danica was awesome. Best prices and service.
I'm giving them 5 stars for the customer service we received in the store. LeGina was the salesperson who helped us. I think we tried out 50% of the recliners before deciding on one. LeGina was very helpful.
Samantha was very helpful to us while buying a mattress and adjustable bed frame yesterday. She answered our questions and was knowledgeable about the products. When we had narrowed the choices down to two she went and got another sales rep (Danika?) to help explain how the adjustable bed frame would sit inside our sleigh bed. I am pleased with Samanthas sales knowledge and would recommend anyone shopping at Ashley’s to use her. The bed frame was not in stock and I hope the shipping department will ensure that I receive it in time to be installed BEFORE my surgery on March 1.
Danica helped us pick out a living room suit. The experience was great and she was very knowledgeable about their products! We love the suit we ended up getting! It was delivered today and we are so happy with it! 🤩😍 will definitely do business with Ashley in Scottsboro again!! Danica and Tina are amazing!
Danica is awesome she was a great help to me and my husband. We will definitely go back when we need more furniture.
The management of the store and its region is bad. They have problems with things as simple as an answering service (they don't pick up the phone when you call). The accounting department can't figure out what to bill you for and the shipping department is slow and unresponsive.That said, the employees are knowledgeable and friendly. The furniture/selection is decent. It's just a problem of following through with getting your items delivered, keeping the customer informed, and properly billing them. The store needs better management at all levels.
Nice place
Samantha was helpful, friendly and very knowledgeable of Ashley Furnishings and the Sofa and Love Seat we were looking for. Pleasant experience and would recommend.
Danica was very helpful and knowledgeable in helping us pick our furniture. The furniture seems well built and is very comfortable.
Danica was amazing! I was looking for a twin size bed frame and Danica went above and beyond for me! My 3 year old son was so happy! Thank you
Danica helped us pick out a living room suit. The experience was great and she was very knowledgeable about their products. Will buy from them again in the future
Literally the bestest experience I've ever had purchasing furniture!!! Danica is from Heaven and I got the bestest deals ever! I highly highly highly recommend!!!
Danica & the crew at the Scottsboro, AL location were extremely helpful! I was able to find a mattress & frame in my price range! Will definitely be going back in the near future for a couch!
Danica was very nice and she was very helpful
Friendly service, non hounding service! Samantha and her coworkers were very helpful and went above and beyond.
Danica was very helpful in our search for the perfect mattress. I can't wait for it to be delivered!
Danica helped us pick out the perfect dining room set for our house! The store had a GREAT selection to choose from and she took the time to make sure to show us everything in the style and color we were looking for. She was extremely helpful and not at all pushy. I highly recommend this store!
This is a great place to buy furniture! Danica did everything she could to make sure I got exactly what I wanted. I would give her 6 stars if I could!
Danica was Great! She was very helpful!
Great experience. We got a great price on a new sofa.
Shout out to Samantha in Scottsboro for helping us with some great customer service!!!! 5 stars all the way around!!!
Sales staff was very friendly.
Samantha at Ashley home store in Scottsboro Al was very helpful in helping us find what we was looking for and also by helping us find the items in our price range. We had a great experience at this store. We give her a five star rating
"If you will donate $25 to help one of our employees who is out very sick, you will get 25% off of your purchase today." So, they added my donation to the total sale price, then taxed it! AND THEN, at home- I found out the furniture is made in VIETNAM!!! I would be so glad to drag this out of here and set it on fire.
Samantha, Sales Rep was absolutely wonderful. She did everything possible to make sure I got all the pieces I wanted by the time we needed. She was very detailed in her knowledge of the furniture I was purchasing. She was very informative and knowledgeable about their product. If you need furniture, go to Ashley Furniture. And if you go to Scottsboro, ask for Samantha, you wont regret it.
While our sales rep was great, delivery has been an awful experience. Our dining set came on June 15th. One chair out of six was damaged upon delivery, so they (the delivery workers) said they'd bring a new one and I should receive a call. I never got a call and had to sit on hold to get in contact about a replacement chair. Then, they said it would be delivered on the 24th. Fine. Delivery was supposed to be before 2 and we had called when we still hadn't had anyone show up and we were informed we were "the next stop." However, we sat around all day waiting and no one ever came. The NEXT morning, someone called to inform us the truck had been "loaded backwards" and it caused issues so we would have to wait until today, the 29th. Today it was supposed to be here between 12-3pm. It's currently 4:40 and no one has been here. They emailed at 3:56pm after we've both been stuck at home waiting for this delivery and said that our chair wasn't loaded onto the truck. I do not know if I'll ever receive this chair, but I do know I will never order from this store again.Update: they literally never brought it. My boyfriend had to go INTO THE STORE and take their floor model chair.
Danica at the Scottsboro store is AMAZING! She has THE BEST customer service skills! We bought our DREAM bedroom suit!
Came in to the store today to buy a new queen mattress for my guest room, but ended up leaving with the guest room mattress as well as a new king mattress with base for my master bed room due to them having a sale. Dealt with an awesome sales person Danica. She listened to all my needs with what I needed in a mattress as well as the time frame I needed the mattresses. Very pleasant and knowledgeable to work with. Definitely recommend Ashley Furniture.
Came in to the store today to buy a new queen mattress for my guest room, but ended up leaving with the guest room mattress as well as a new king mattress with base for my master bed room due to them having a sale. Dealt with an awesome sales person Danica. She listened to all my needs with what I needed in a mattress as well as the time frame I needed the mattresses. Very pleasant and knowledgeable to work with. Definitely recommend Ashley Furniture.
AWFUL - We ordered our furniture in February, we knew it would take a while. We were told 13 weeks due to Covid, which is fine because we we were not set to close Until March. Fast forward to April our sectional, ottoman, and end tables were delivered. However our kitsch table was not. I called the first week of May and told it would be ready May 26th. I called back May 27th and they set up a delivery date of June 3rd 2-5. 5:00 rolled around and they had not showed up. Called and they said they were delayed and would be there at 6:00. 6:00 rolls around nothing no call nothing. I call them on Thursday they give me the same BS, we’re sorry they didn’t call. They set another delivery for Saturday June 5th 9-12. Again NO SHOW. I call them, they say we’re the next stop. 2 hours later still not here. I lose it at this point and call again, we we’re finally told they had a hardware issue and would deliver Tuesday. I drove to the Ashley store and get absolutely nothing except they promise it will be delivered Tuesday the 8th and complete. This is RIDICULOUS. No we’re sorry, no NOTHING!!! I will NEVER purchase from Ashley again. I should have known better. They have NEVER had good customer service.
Went into the Scottsboro, al location and Samantha was the absolute best! She knew exactly what we were looking for, answered all possible questions we could ask so that we had no worries, and she was so kind during the whole process!
2 months and still no couch. No one at the store can tell me why, and I cannot get anyone at any customer service numbers.
My husband and I had the pleasure of working with Danica at Ashley's in Scottsboro. Danica is knowledgeable and caring. She asked all the right questions to discover how to best help us with our buying needs. We bought a mattress set and some outdoor chairs from a generous selection of options. Danica helped us navigate our choices and then select a finance plan perfect for us. So head on into Ashley's Furniture and ask for Danica - no high pressure just helpful and caring conversation and good quality and value priced merchandise.
I had just moved to Alabama and needed new bedroom furniture for my kids. I came to this store in Feb 2021 and bought 2 queen beds, 2 queen matresses and 3 matress protectors totallong over $5000. I was told because of covid it would take 8 to 12 weeks to deliver. We are at 14 weeks now and i have part of 1 bed, a second bed was delivered incomplete and taken back, hours of phone calls with customer care, promises broken, 2 delivery dates scheduled for this week and both cancelled as we were told yet again they dont have complete beds for us. We have finally demanded a refund and we will never, for any reason do business with this compnay again.
Danica, thank you so much for your special attitude!
We would like to Thank Samantha at the Scottsboro store for all her help on selecting recliners for our home. She was the Best!
I was in the store today and brought my father in law to buy a living room suite. The sales lady Samantha was amazing and really nice to us. She really knows how to make someone feel at ease and knew exactly how to make the sale. Tiffany the lady behind the desk was awesome and is very helpful when it comes to crunching numbers and helping to make that sale. The both of these ladies are truly an asset to this store. Very welcoming and friendly service
Great deals on our purchases but most of all a shout out for Danika, who was polite, kind, knowledgeable, and made our experience fun. Definitely going back if in need of anything for the home and absolutely asking for Danika! GIVE THE GIRL A RAISE for outstanding customer service.
Good selection of furniture with a great staff. Samantha was really great and very patient with my girlfriend and myself as we tried to make up our minds.
If you walk in as a first-time buyer and have no idea what you’re doing while you look around as a lost puppy - Samantha is definitely your go-to! Although we were only looking into getting a new mattress, she was extremely informative and helpful when it comes into the in’s and out’s of mattress-buying. She pays perfect attention to your comfort and adjustment to trying out new mattresses, not to mention: the pillows are amazing. If you can get anyone to find your perfect ANYTHING: Go to Samantha. She is absolutely amazing. Thank you! Remember: If you wake up feeling like your bones have locked up like a sack of potatoes, you may need a new mattress. You don’t need to feel like a sack of potatoes in the morning.
We had Danica Barton and she is amazing!! Me and my mother have gone in there twice to purchase furniture and both times she helped us in every way possible. Everyone is so pleasant in there with zero attitude. Thanks Danica!!
Went to Ashley’s to find living room furniture and beds for the boys after us having a house fire, and Sam was right there and helped find just what we wanted!
I had just started my journey to buying a couch, not expecting to actually make a purchase the day I went out. I walked into Ashley and right away Danica was there helping me! She genuinely seemed to care about me getting something that made me happy, and not just making a sale. She had such a great attitude!!! I am so happy I decided to go in when I did and am looking forward to having Danica help me the next time I need furniture!
Danica and Tina are the best!!! I had amazing service today and they helped me and my grandmother out greatly thank yall
Danica and Tina were amazing today Danica is so easy to talk to she is not pushy or anything like a normal sales person it was great
We went into the store not thinking we would actually come out with what we needed. Samantha was very helpful and got a real good deal on what we purchased. I had been looking online for several days and could not find exactly what I was looking for or if I did, the price was just way too much for me to spend (I needed good furniture without paying expensive prices). We walked out of the store happy and didn't spend a great amount of money.
Danika helped me with my selection of a sofa and loveseat. She made my shopping experience a breeze. l will highly recommend her to my friends.
Everyone in this store is very helpful and nice. Went out of their way to help my mother find something she actually really liked. Thank you Danica
Poor Customer Support. I purchased a $1500 dinning room table and noticed a flaw (screw pushing through top). Contacted Customer Support multiple times and sent in photos, with no response after 5 weeks. Customer Support reached out to me and a new table is being delivered. I'll change my review from 2 stars to 5 stars. Excellent product, at a reasonable price.
After visiting numerous furniture stores our stop in Scottsboro was the best experience ever. Danica met us at the door with such a great friendly smile, and helped us find the exact living room furniture we were searching for. I will definitely be back for future purchases.
Danica Barton was great helping my 89 year old mother with a double recliner loveseat. Thank you
I just want to say that Danica was very helpful and knowledgeable. We were trying to pick out new bedroom furniture and had lots of question, and she new all the answers. She had lots of suggestions and was just all around helpful. It was a very good experience. Can't wait to get our new bedroom suite delivered to our home.
Danica was very patient and helpful with me making my choices. Thank you...
Danica was amazing and very helpful!! I will definitely visit her store again for my future needs. She made the experience quick, easy and fun. Best sales rep hands down.
Eric was fantastic to work with! If you’re in Scottsboro and need furniture go see him!
Lady very friendly n helpful just not much to choose from.
Plenty of large dog beds, no large cat beds till Spring. To hell with AHS
I'm very disappointed in the service I've received from here, especially as a repeat Customer. I purchased an Entertainment Center online, Ashley Homestore website, November 21, 2020. The last part was delivered today, January 4, 2021. I learned today that I am not valued as a Customer, I cannot read, and lack understanding, according to their Customer service and scheduling employees. Your website is very misleading and very deceptive. As a Consumer, if I purchase a product and it states Assembly and delivery setup January 4, 2021, then I expect those words to mean exactly that. Now I have 6 large boxes laying in my Family room with no genuine scheduled, or promised assembly date. I'm at a loss as the Customer and there is no recourse for this mishap. There is no direct contact, just an email that rejects legit complaints, which I experienced today. I need Ashley Homestore to fulfill the Agreement as stated, without the indiuindums please. I paid for Assembly and delivery so you all should honor that! This is heartbreaking because I'm sure I'm not the only Customer who has endured this problem, the mishandling and noncompliance proves that. Can you help me figure out my next step, a fair resolution? Like the scheduling representative Ms. Carol, eloquently said "My hands are tied and I don't know what else to tell you" after conversing with her for 2 hours and waiting on hold for her Supervisor, Ms. Gates, 15 minutes before she conveniently sent me to her voicemail. Still with no resources, this review was my only option to possibly locating help. What can I do to enforce this Agreement? Who does the Customer rely on when the Employees feel it's hilarious that you frustrated and they constantly place you on hold? Who do We turn to when the Company neglects to fulfill their obligations? To add insult to injury, Ashley Homestore has NO direct contact number only an email that filters out unwanted emails. Please I need your help? Signed an Appalled, devalued and confused Customer
Buyer beware! Do not buy anything off of the showroom floor because it does not come with a warranty and if you buy the warranty they try to sell you it mainly covers the fabric and not the structural integrity of the furniture. We purchased a new sofa two weeks ago and something in the arm broke and neither Ashley or the $160.00 warranty we purchased will cover the repairs. Funny that i could have ordered the same couch new and received the manufacturers warranty...
Came to Ashley Home store for the Black Friday door buster sales. Danica was great and very helpful.
We came to Ashley Home store today just to check out the furniture and prices, and I have to say Danica done a amazing job helping us find what we were looking for she made our visit fun and exciting and I would recommend anyone to Ashley’s just ask for Danica!!
Danica is absolutely amazing! She made our purchase today so simple, easy, and quick! I could go on and on about her! She kept us laughing and we honestly had a fun time picking out our furniture. We are definitely going to recommend her and the whole store to everyone!
Danica is absolutely amazing! She made our purchase today so simple, easy, and quick! I could go on and on about her! She kept us laughing and we honestly had a fun time picking out our furniture. We are definitely going to recommend her and the whole store to everyone!
Courtney was so sweet and helped me find the perfect furniture at an awesome price! Make sure you ask for her if you visit this store, you won’t be disappointed!
Courtney was so sweet and helped me find the perfect furniture at an awesome price! 12/10 would recommend asking for her if you visit this store!
Eric and Danica were supesuper kind and helpful. We were in and out just like that!
If I could give 0 stars, then I would. I ordered furniture back in June and was told it would take 6-8 weeks. I understand things are slow due to the virus, however, every time I call and ask about my furniture they claim that it will be here the next week, and so on. I still have not received my furniture, and now they are claiming it will be in October! They are not trustworthy!!!!
Shady business practices. They steal peoples money. I will be opening a claim with the better business bureau and I encourage anyone shopping there to review this location on the bbb website. This company promised the product I purchased would be in store by the end of September. We told the guy who sold it to us that was longer than we were wanting and we would search elsewhere he said everywhere will be the same and he has worked there for years and the computer is always right it will be the end of September. We called to check (its the end of September) and now they said it wouldn&'t be delivered to the store until the end of October. Covid messed with delivery so I understand but I do not want to wait multiple months for a couch so I said I would simply like to cancel. The &"restock&" fee I was explained in the store is now being called a &"cancellation&" fee. They are charging almost $200 to restock a product they dont even have. I asked them to waive it and they will not. I followed a thread on facebook and also looked at reviews with the BBB it seems like this company has a history of delayed deliveries and ripping people off.
Danica was very knowledgeable and helpful with our new living room purchase!
been lied to, been called a lier, going on 12 weeks now waiting on a recliner i paid way too much for. same recliner at a rent to own store is half the price! very unhappy will. ever go back!
Went in to purchase some new furniture. The staff there was phenomenal! I worked primarily with Tina, but spoke with all three sales associates in the store. They all were kind, patient, knowledgeable, and down to earth. I will be visiting again soon to get some more furniture! Even tho it’s a bit of a drive for me. They will be my “go to” store. Y’all did great and you have my referral!
Eric and Tina were awesome. They answered all my questions and were very helpful and friendly. Great folks to deal with. Recommend highly.
We were very pleased with our purchase @ Ashley's. Danica waited on us and was very helpful. First time buying from Ashley------will buy again.
Outstanding Professional Service today when myself and my Family walked into this Home-store ! We were greeted by Danica with her Customer focus directed towards our needs for furnishing for the bedroom for my Grandson and a sleep sofa for my living room. Danica worked with us all and knew every answer to our concerns. All three employees were very helpful with every detail of our purchase ,i.e., selection, prices, Protection Plan, furniture craftsmanship and finally the delivery information. Kudos to Danica and her associates !
Danica was great in helping us find a new mattress!!
We were searching for a new livingroom set and had been to 4 places before checking here! Found the perfect couch, loveseat and recliner in our price range and Eric helped answer every question I had! Definitely recommend this place!
Danica was extremely helpful and patient with me when I had to find a new bedroom suit and got me an amazing deal! I normally shopped at places like Aarons but I'll definitely be going back whenever I need any furniture! If you ever shop here always ask for Danica! She'll hook you up with whatever you need and give you the best deal!
I purchased a couch and love seat three months ago. They sent the wrong color and I reached out to them the very next day and I still do not have the correct items delivered or the incorrect items picked up. I have been calling almost everyday and or messaging them. I have been lied to numerous times and placed on hold for 20-30 minutes over and over again only to eventually be disconnected or told to leave a message. If they promise their supervisor will call you the next day do not believe them. I really am at a lose as to what to do at this point. They have already received my payment. If anyone has suggestions as to how to correct the problem please help. And for the record I am not someone who blows up on the phone at them. I am not one to leave reviews either but I feel Ashley&'s is taking advantage of the pandemic and making a mint off of innocent hard working people. So disappointing! I will not purchase from Ashley online ever again. Update- still cannot get any answers from them as to why they haven&'t exchanged or even scheduled the shipment of the correct items. The rep I spoke with is very nice and sympathetic but she said her mgr is still investigating it. They located the items I was suppose to receive even though the people didn&'t notify them of the mix up. I asked, why the delay? Why not just ship me my goods and pick up the items you sent me? The people that received my couch and loveseat has had and prob used it for a couple of months now! Send me tNEW ITEMS not used! Frustrating!!!!
Danica was very knowledgeable and helpful. Great experience and quality product!
Tina And Eric were very friendly and knowledgeable. They helped us to make a good buying decision!!
Just window shopping
Eric and Tina rock!! Got great living room set for a wicked price. 10/10 Would highly recommend!
Very caring and confident customer service, that made me feel welcomed and helped me find the furniture that helps me express my style and comfort in my living
The salesperson, Danica, helped my wife and me when we were looking for furniture for our bedroom. She answered our questions and patiently helped search for what we were looking for.
Eric was our salesman and he was very helpful. We needed a new mattress and he lead us through all of our questions. Hey Eric I'm giving you a 5 Star on today. Thanks
I purchased furniture from this store on March 12th and paid cash I was told then it would have to ship from Birmingham and that it would take two weeks and here it is 2 1/2 months later and we have not received our furniture I realize that the Clovid 19 happened and the store was closed but they have been open for a few weeks now and no effort has been made to get our furniture to us we have talked to multiple people and they said they would check on it and get back to us but then we never hear from them. I spoke to the sales manager at the store James Ray and he wanted to know what he could do for me this was after my wife had explained to him we have been waiting on furniture we purchased and paid for on March 12th which he had looked the sales invoice and knew why I was calling what he can do for me is get my furniture I paid to me like promised.
Danica at the Scottsboro, Al. Ashley Homestore was a great help . we went in there 3 times looking at different beds and options and she helped steer us to the right bed and pillows for my better half and I. She is a 5 star sales person, couldn't ask for a more friendly and professional sales person. She isn't pushy nor brash and she worked us out a great deal on our new bed. Danica didn't rush us through like some of the other bed stores sales people did she actually had us lay for 20 minutes plus on the bed we fell in love with and had us try a few different pillows and found the right pillows for us since we are both side sleepers and I have broad shoulders she got me the #3 cooling gel pillow for side sleeping and Jules a #2 .for side sleeping. they are extremely comfortable and have an indent for your shoulder. Again I give her a 5 star when we went back in was very excited to see her and she got us a bit of a better deal than originally quoted.. Thank you Danica I see you going places as a sales person. Dan and Jules
Danica was great helping us find a new bed and she worked out a great deal for us too. She is a 5 star sales person
Danica was very helpful but not overbearing. She was an excellent communicator and confident in the quality and reputation of Ashley Furniture.
This store was amazing! I needed a new bed and Danica was such a big help! My mattress is amazingly comfy and was fairly prices and my bed frame itself goes surprisingly well with my room and was pretty easy to put together! The cat and dog love it too!
Danica was amazing and offered so much great information! Will definitely be back to see her again!!!!!
If I could give this store a rating of ZERO stars, I would! The entire staff was rude, the sales woman that helped me with my purchase screwed up my entire order. She got my name wrong, my address for delivery was wrong, and my phone number was wrong (not only 1 or 2 numbers by accident but the last 4 were completely off!!!). NEVER BUY FROM THIS ASHLEY FURNITURE IF YOU'RE SEEKING GOOD (or even just AVERAGE) SERVICE...
This store is awesome. Great prices!
Excellent atmosphere. Friendly and helpful people and super clean! There’s a wide variety of furniture and so many purchase options. They make the whole experience so easy and comfortable.
I drove from to Scottsboro fo their great prices. They were friendly and wonderful to work with.
**UPDATED**My husband and I bought a sectional from this store on 11/30 and was given the delivery time frame of 3-6 weeks. On 12/31 we received a call explaining that all the pieces to our sectional had come in and they wanted to set up for delivery on 1/3. Morning of delivery, we get a call from the warehouse all but one piece had come in and we need to wait 7-10 business days for it to arrive. A week later, they call again to tell us that everything is in and set up delivery for 1/10. Morning of this second attempt of delivery, shockingly, there is still a missing piece (different from the last time) and we need to wait 7-10 days more for it to arrive. This now brings me up to today. Today was the THIRD ATTEMPT for delivery and not all the pieces have come in AGAIN. I'm beyond frustrated with this company and LACK OF COMMUNICATION and responsibly. Why has this happened three times? Why is no one physically checking on these pieces until delivery date? I've called asking for managers and have been told that they weren't in but would take a message to give me a call back later. No one in that company wants to make it right or even apologize for that matter. They do not care about the customers. TERRIBLE customer service and unreliable business. It's been almost 8 weeks now and we may never get our couch. DO NOT GIVE THEM YOUR MONEY. It's not worth the headache. **Update**The sectional was finally delivered on the 4th attempt. Unfortunately, the sectional BROKE a week later. We filed a claim with warranty on the 7th. A technician was suppose to call within 14 days to set up a date for inspection. It's day 18 and no word from them. I called customer service and they told me to give it another week. This has been the biggest nightmare and regret. We had the couch less than two weeks before the wedge caved right to the floor. TWO WEEKS. Please take your business somewhere else.
**UPDATED**My husband and I bought a sectional from this store on 11/30 and was given the delivery time frame of 3-6 weeks. On 12/31 we received a call explaining that all the pieces to our sectional had come in and they wanted to set up for delivery on 1/3. Morning of delivery, we get a call from the warehouse all but one piece had come in and we need to wait 7-10 business days for it to arrive. A week later, they call again to tell us that everything is in and set up delivery for 1/10. Morning of this second attempt of delivery, shockingly, there is still a missing piece (different from the last time) and we need to wait 7-10 days more for it to arrive. This now brings me up to today. Today was the THIRD ATTEMPT for delivery and not all the pieces have come in AGAIN. I&'m beyond frustrated with this company and LACK OF COMMUNICATION and responsibly. Why has this happened three times? Why is no one physically checking on these pieces until delivery date? I&'ve called asking for managers and have been told that they weren&'t in but would take a message to give me a call back later. No one in that company wants to make it right or even apologize for that matter. They do not care about the customers. TERRIBLE customer service and unreliable business. It&'s been almost 8 weeks now and we may never get our couch. DO NOT GIVE THEM YOUR MONEY. It&'s not worth the headache.**Update**The sectional was finally delivered on the 4th attempt. Unfortunately, the sectional BROKE a week later. We filed a claim with warranty on the 7th. A technician was suppose to call within 14 days to set up a date for inspection. It&'s day 18 and no word from them. I called customer service and they told me to give it another week. This has been the biggest nightmare and regret. We had the couch less than two weeks before the wedge caved right to the floor. TWO WEEKS. Please take your business somewhere else.
Best sales ladies in north alabama. Go see Mrs Tina and Mrs Danica for top notch customer service
Friendly folks
Beautiful store. Great place to shop.
i had a really bad headache with the manager there she was giving me a good price according to her which it was the same price she was not giving me a discount until i started calculating the cost and tax when i tried asking why she was being very rude to me and raising her voice i do not recommend this place i drove for 1 hour and to be treated like that i do not recommend
This store is awesome. So many great items to choose from. The Sales team and Tina are great!
Tina was very friendly and helpful in getting what I needed! I’ll be back for more!
This store was amazing. They got me fixed up with EVERYTHING I needed. Tina was awesome!
Went in looking for a bedroom set and got the best service I’ve ever gotten! Tina was amazing!
Went in today and the employees were amazing help! Had everything I needed!
Tina was so helpful and friendly! And the furniture is such great quality!! Will return!
The employees were awesome help!
Came in yesterday and was blown away by how helpful everyone was!!!! Aaron and Eric were great to explain everything about my furniture and Tina gave me a great price on everything I wanted!!!!!! Will definitely be back for more!!!!!!
Little slow on delivery but helpful people through out the store.
My husband and I bought a sectional from this store on 11/30 and was given the delivery time frame of 3-6 weeks. On 12/31 we received a call explaining that all the pieces to our sectional had come in and they wanted to set up for delivery on 1/3. Morning of delivery, we get a call from the warehouse all but one piece had come in and we need to wait 7-10 business days for it to arrive. A week later, they call again to tell us that everything is in and set up delivery for 1/10. Morning of this second attempt of delivery, shockingly, there is still a missing piece (different from the last time) and we need to wait 7-10 days more for it to arrive. This now brings me up to today. Today was the THIRD ATTEMPT for delivery and not all the pieces have come in AGAIN. I'm beyond frustrated with this company and LACK OF COMMUNICATION and responsibly. Why has this happened three times? Why is no one physically checking on these pieces until delivery date? I've called asking for managers and have been told that they weren't in but would take a message to give me a call back later. No one in that company wants to make it right or even apologize for that matter. They do not care about the customers. TERRIBLE customer service and unreliable business. It's been almost 8 weeks now and we may never get our couch. DO NOT GIVE THEM YOUR MONEY. It's not worth the headache.
Excellent showroom. Good service.
I I purchased a recliner on 11/11. To pickup up at the store in Huntsville, AL. It has yet to come in. I have called for the last 3 weeks and I am told it's in their warehouse but no one can tell me when it will be at their store for me to pick up. When asked they say maybe it will be on the truck this week. We all know how things work and we know a business knows if an item is on the truck and they can't even tell me that. By chance the day each week my husband or I call is the day the truck is on it's way. The last time I called I asked to talk to a manager and I was told I was taking to a manager named Tracy and she asked me what I wanted her to do about? She was very rude!!! Do not give them your service. They have my money and could care less. So please take my advice. Do not purchase from them. I have tried to call and email the corporate office and it won't go through. I bet they do that on purpose. Lesson Learned!! I have told everyone I know and will continue to spread the word do not purchase from Ashley Furniture! I know want my money back!
I I purchased a recliner on 11/11. To pickup up at the store in Huntsville, AL. It has yet to come in. I have called for the last 3 weeks and I am told it&'s in their warehouse but no one can tell me when it will be at their store for me to pick up. When asked they say maybe it will be on the truck this week. We all know how things work and we know a business knows if an item is on the truck and they can&'t even tell me that. By chance the day each week my husband or I call is the day the truck is on it&'s way. The last time I called I asked to talk to a manager and I was told I was taking to a manager named Tracy and she asked me what I wanted her to do about? She was very rude!!! Do not give them your service. They have my money and could care less. So please take my advice. Do not purchase from them. I have tried to call and email the corporate office and it won&'t go through. I bet they do that on purpose. Lesson Learned!! I have told everyone I know and will continue to spread the word do not purchase from Ashley Furniture! I know want my money back!
Please don’t go we ordered furniture missing an end table they admitted it wasn’t delivered but the driver closed the ticket this happened on December the 4th they said can’t give me my end table because ticket was closed and no one can get it back open. Go to their face book wish I had before shopping with them a lot of people had the experience they are nice until you paid for your furniture . Told them they can pick up the furniture got told once it’s in your house it’s yours nothing they can do
Tina helped us buy the matress me and my wife been needing great place good prices
Tina is the lady that is very rude also with co-workers. She lies on price and over charge
We purchased a bedroom set from Ashley home on 15 Aug. During the process I asked if the bed frame would fit a Tempur-pedic platform mattress frame. We were told yes. When we paid, we also paid for the setup of the furniture. Ashley&'s call us and scheduled delivery for 11 Sep between 11:30 AM and 14:30 PM. The delivery people showed up on time and started to move in the furniture when one of the employees of Ashley&'s told my wife that they only put the bed together for lunch money. This implied that if my wife did not give them money that they would leave and not put the bed together. My wife felt intimidated because there were three movers there and she was alone. They also knew my wife was visually impaired because she uses a seeing-eye cane. That evening my wife told me what happened, but it was to late to call. I called the next day (12 Sep) to complain and was transferred around until a woman named ___ took my complaint. She told me that someone would call me back the next day (Friday 13 Sep). No one called from Ashly&'s on Friday. I called again on 20 Sep to complain and the Ashley receptionist told me that someone would call me back by the end on the day Monday 23 Sep. No one call me back. Ashley Home is not taking my concerns about their delivery practices seriously.
The staff was friendly. Just moved to town. Needed new bedroom furniture ordered a dresser from This store on 7/31/19. Still no word on when it will be here. A few weeks later found Barnett Swann in Madison. They sell Ashley furniture. Much cheaper. Ordered the rest of the bedroom set. Living room and dining room furniture. It was way cheaper than Ashley and I had it in 10 days I recommend if you want something from Ashley go to Barnett Swann. Unless you want to pay more and wait forever to get it
Let me start by saying the Alabama Ashely furniture is a separate franchise from the Chattanooga location. I have been waiting on a new mattress etc. since July when I made my purchase I have called/ emailed the store the delivery department you name it they said I should receive my items no more than 6 weeks from the deposit now it’s going to be 2 and 1/2 months or later before I see this stuff . I have not received any contact from management after weeks of trying , except one at the delivery department . This manager finally answered after I called for over a week .. she was so rude and disrespectful. She said she only had one date available for me and it was not her job to schedule around me . Sh also mentioned if I didn’t take the LATE date she was giving me it would be even later , and she had no idea how long that would be . She could not even give me a time on this delivery date meaning I’d have to miss a whole day of work . I do not recommend this place I wish I would have read the reviews because they all say the same lies and excuses they gave me ! I am going to keep posting reviews, calling , sending emails until someone at this place can finally cancel my order, and give me my money back . I refuse to give money to a buissness that has such horrible customer service, and a horrible delivery department.
Nice looking furniture. I was a little disappointed with the quality price ratio. However the employees were on their toes and catch you as you're getting out of your car. Not really but you get in the door in they're there.
Very helpful staff. Courteous, Knowledgeable and I got a great deal.
Josh is super kind, helpful, and understanding. He was so patient with me although I was picky and a little wishy-washy about what I wanted. He explained every thing so well and really helped me make the right desicions for my purchases. I highly recommend checking them out.
Josh helped us find the best fitting mattress for our home and went as far as even loading our mattress up for us. It was a quick and easy purchase! We will most definitely be shopping with him and the Ashley Furniture crew again!
Josh did an excellent job and was super helpful all through the purchase process.
The boots,are high but there worth it!
Was very pleased with the service and they gave me a good price on what I was looking for. 5️⃣*️⃣
Homely
Jennifer Ferraro is the best furniture salesperson ever. She has been so much help so excited. I would recommend using her to anyone
This place has the best selection of furniture I have ever seen! Everyone was so nice to me and so helpful. Therapist ed everything to me and I&'ve never been happier with my furniture.
My daughter and I bought furniture at the store in May of last year. She was living in Huntsville at the time but she had to move back to Colorado due to health reasons. Now we&'re having problems with her adjustable base bed. I managed to get Ashley Sleep to send me the part to fix the bed but of course they won&'t actually send anyone out to repair it because we&'re no longer in their servicing area. They weren&'t going to cover the warranty at all citing that I must&'ve broken it in the move from Alabama to Colorado. I had to politely inform them that my daughter moved back to Colorado in August of last year and this bed recently broke. I&'ve also been informed that my five year warranty isn&'t any good for the rest of the furniture I purchased because we are outside of their servicing area. I am on a five-year payment plan with these people and if this furniture is damaged I can&'t get anyone to warranty it even though I have a paid for a five year warranty with the company. I would say that if you&'re going to buy from the store don&'t expect the warranty to be honored if you have to move anywhere. Plan to stay in your house forever
My daughter and I bought furniture at the store in May of last year. She was living in Huntsville at the time but she had to move back to Colorado due to health reasons. Now we're having problems with her adjustable base bed. I managed to get Ashley Sleep to send me the part to fix the bed but of course they won't actually send anyone out to repair it because we're no longer in their servicing area. They weren't going to cover the warranty at all citing that I must've broking it in the move from Alabama to Colorado. I had to politely inform them that my daughter moved back to Colorado in August of last year and this bed recently broke. I've also been informed that my five year warranty isn't any good for the rest of the furniture I purchased because we are outside of their servicing area. I am on a five-year payment plan with these people and if this furniture is damaged I can't get anyone to warranty it even though I have a paid for five year warranty with the company. I would say that if you're going to buy from the store don't expect the warranty to be honored if you have to move anywhere. Plan to stay in your house forever.
I recommend you do NOT spend any money here unless you want to wait over 2 months for something you have paid for already. The manager and employees are liars and will say anything to make a sale. We got our money back and went to Akins Furniture and got a WAY better deal!
i would not ever buy here again. i bought a bed and they said it was in warehouse and would be in store in 2 days. it wasn't. then they told me Wednesday or Thursday of next week. called on Wednesday they told me it would be there Thursday I told them I would be out of town on that day so they told me to pick up Friday. I go to their store on Friday which is a 20 mile one way from my house to get it. They tell me its not there maybe next week sometime. I asked when next week. the girl gives me the warehouse phone number and tells me to find out myself. I'm an old disabled cancer survivor who's been sleeping on a mattress in the floor for 2 weeks waiting on them. they cashed my check the next day .that was all they were worried about. they also changed me a $60 delivery fee and then told me I would have to pick it up myself at the store. they said fee was to deliver it from warehouse to their store. I'll never go back.
Purchased a Sofa and 2 love seats on 11 Jan 2019. I have not received any of my order as of 11 Mar 2019. Nobody in the Ashley Furniture corporation seem to care. If I can reach anyone (which is almost never) all they say is it is on backorder and the delivery dates which they have given me 3 different dates are only an estimate. The only thing Ashley did quickly was take my money and now they don't seem to know how to refund it. I will never purchase from Ashley again and I recommend everyone goes to other furniture stores. Don't make the same mistake I have made. RUN, RUN FAST, RUN FAR
Have not been here
We ordered over $5,000.00 in furniture three weeks ago with the promise that our base and mattress would be delivered by March 1. On March 1 we had not received a call and touched base without salesman and the manager. We were told the base was in but the mattress was not. The manager told us she would do right by us and call us back. We received no call back.On March 5 we called delivery to &"cut out the middle man&" and hopefully bridge the lack of communication. Delivery told us they had the mattress and base but couldn&'t schedule delivery until March 7 (we are still without a bed at this point).We touched base with delivery March 7 and were told the mattress was in but the base was not! This isn&'t even referencing the rest of the furniture we ordered and were to have delivered. This is only the part that was a necessity for my husband and I and that detail was made clear when we made the order.We can&'t get anyone to answer the phone. We can&'t get transferred without being hung up on. The people we do talk to just keep saying they are sorry with no solution to our problem.Save yourself a headache and spend more if you have to. The customer service is garbage!
To expensive
Purchased furniture December 15. 2 months later and only received partial delivery after they verified everything was available and ready.
If I could give a zero, I would. Supposedly computer system has been down for two weeks. Worked well enough for them to swipe my debit card for the purchase of a couch. Since then, I have made numerous phone calls asking about the delivery of my couch. Always told system is still down and won&'t be up until next Tuesday. I am canceling my order today. I will never walk into this store again. Horrible customer service.
Cool place with helpful staff
Mr. Harold Tidwell was such a great sales person!! He met us at the front door when we walked in and he was very friendly. Mr. Harold helped me find my perfect bedroom set and I couldn't be more happier with my selection. Mr. Harold was very knowledgeable and had the best personality! He has excellent customer service skills!! Mr. Harold made the experience an excellent one and when I return to Ashley's furniture in the future I look forward to working with Mr. Harold again!! Hands down best customer service!!
Courtney was wonderful in helping us to decide on the products we were looking for but not being pushy. We shopped at our leisure and were pleased to learn that she was very knowledgeable and answered all our questions very professionally and courteous at the same time. She is a jewel, don’t let her get away. Buddy and Loretta Mullins.
Very educated staff. They have a great selection of quality pieces.
Did great!
Staff was very helpful. Answered all questions & spent as much time as we needed to make our decision.
5* shoutout to the front desk (Alyssa I think?) the manager and Dylan. Smooth process and really fun environment! The guy at the door (young tall thin with brownish hair) was also super friendly!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
