Ashley Store Spanish Fort, AL

Mark was wonderful to deal with while inside of the store, seeking out new furniture.

Amazing!! Mark was so great to work with. We will definitely be shopping here again with his help!

Mark was amazing to work with!

I recently ordered a cabinet after working with a salesperson at the Spanish Fort location. He was very pleasant and helpful. On the first attempt of delivery, the delivery men did not have the right tools/parts to put the piece together and called for backup. Once they began putting the piece together (which was supposed to have been beforehand) the delivery manager realized the pice was broken. He was extremely helpful and offered to deliver the replacement personally. On the second attempt, I was told the piece was again damaged and a third attempt would be ordered. Once the third attempt I was again told that the piece arrived damaged from the manufacturer. At this point I cancelled my order. The woman I spoke with immediately refunded my money and said someone would be in touch about the cancellation. I have not been contacted. I sent the delivery manager a message (after he gave me his number on the first attempt) and told him the third piece was also damaged and that I cancelled my order. There was no response. I don’t understand why no one offered a solution, like bringing the showroom piece or picking up the same cabinet from another location. It is very unlikely that I will visit this location again.

Nice helpful young man that took the time to answer my questions.

Mark was a great help!

Mark was absolutely wonderful to work with. He helped my daughter and me purchase a couch and mattress and made the whole experience so easy and stress-free. He was incredibly kind and patient with my 4-year-old, Delilah, which meant a lot to me. He also went out of his way to help us with discounts, which I truly appreciated. Great service, great attitude, and just an all-around great person. Highly recommend Mark!

Mark was extremely helpful and made the buying process super easy.

Mark was extremely helpful with the purchase of our new living room furniture.

Mark was a fantastic consultant. He was very knowledgeable and patient with us.

Hannah was so great while we were shopping! She was so helpful making sure we got the colors we wanted for our furniture and all the benefits of the warranty.

Rudy helped me along and was very informative. Great person to speak in all regards. Would recommend him to anyone.

Excellent work Rudy Morillo a very pleasant shopping experience.

Mark was wonderful and very helpful!

Mark was wonderful and a pleasure to work with!

Thank you, Mark. We had a wonderful experience purchasing furniture at Ashley Furniture today!

Mark was very knowledgeable, helpful and patient making sure to also get us the best deal on our purchase.

Mark was great

I visited the Spanish Fort store looking for a standing desk for my home office and was greeted by Mark Posey. Mark took the time to ask what I was looking for and, within minutes, found the perfect solution for my space. He was polite, patient, and gave my husband and me plenty of time to go through measurements and choose accessories. He even brought us a tape measure so we could map out the room properly. Mark truly listened to what I wanted and offered thoughtful advice backed by solid reasoning. Mark is the best — 10/10 would recommend!

We had an excellent experience working with Mark Posey at Ashley Furniture in Spanish Fort, AL. He took his time with us and genuinely helped plan the reorganization of our home office instead of rushing us through a sale. Mark was incredibly patient as we measured the furniture multiple times and talked through how everything would fit and function in the room. He made the whole process feel thoughtful and stress-free. Highly recommend asking for Mark if you want someone who truly cares about getting it right.

Mark our salesperson was very helpful

Mark was fantastic! Great help!

Mark did a fantastic job!!

Mark was the best salesman I have ever worked with. Wasn’t trying to push a sale and did everything exactly the way I wanted . 💯 recommend

We had an excellent experience at Ashley Furniture thanks to our salesperson, Mark. From the moment we walked in, he was professional, knowledgeable, and genuinely helpful without being pushy. He took the time to listen to what we were looking for, answered all of our questions, and made sure we found exactly what fit our needs and budget. Mark went above and beyond to make the entire process smooth and stress-free. His customer service truly deserves 5 stars, and we would absolutely recommend asking for him if you’re shopping at Ashley Furniture. Thank you, Mark, for such a great experience!

Mark was great to work with! No pressure to buy and extremely helpful in helping us to find the perfect sofa! My house is furnished with Ashely furniture, I wouldn't buy anything any other brand or shop any other store!

Mr Mark was great help me out very good will come back to see him

Mark P. was very professional, knowledgeable and helpful. He was super patient as we made a decision and answered all of our questions. He was very direct with pricing and discounts and also put our minds at ease on the purchasing and delivery process.

Mark was awesome! Walked in and he helped me without hesitation and made buying a couch easy and quick.

Mark too great care of us. We got a great deal on a sectional, tv stand, and table.

Just bought a bed and adjustable frame from here. Rudy was super nice and informative. Also listened to all of our needs and wants. Highly recommend.

Mark was such a great guy to buy furniture from. Go see him in Spanish fort Al

Hannah was very sweet she was product detail very helpful showed us options. I had a great experience with Hannah.

Mark did such a great job helping us find our mattress!

Mark

Mark was very helpful! We appreciate his positive attitude with us being there past closing time.

Mark was great and very knowledgeable. Everything was handled very quickly and delivery arranged!

Mark made the entire furniture shopping experience absolutely seamless! From start to finish, he was professional, attentive, and incredibly knowledgeable. He guided me through the options with ease, answered every question, and made sure we found exactly what we were looking for. The whole process was smooth, stress-free, and enjoyable. We couldn’t be happier with the service—highly recommend working with Mark!

Mark Posey is excellent at what he does! He knows the products and is able to give honest, knowledgeable answers to questions. Once Mark knew our price range, he helped us find exactly what we wanted within our price range!

Mark Posey was our salesman. He was extremely knowledgeable, helpful and we highly recommend him

If I could I would give 0 stars! I purchased several items on 10/30/2025 with sales rep, Suzi. I purchased a dining set, decor, and wall art. At the time of purchase with Suzi I was told that the wall art wasn't available and that I had to wait 2-3 weeks. I was offered delivery or pickup. We elected for pickup. Now, mind you, the day of purchase there credit and payment processing system was down, with that being said, I had to wait a whole hour in the store for it to process. I waited 3 weeks and heard nothing. I received a text message stating that they were keeping an eye on my ticket order, I responded to the text. No response because of it being automatically generated. I called the customer service multiple times. I was told the first time I called customer service that it would be able available for pickup on 11/25. I wanted to confirm before going to the warehouse. I called 11/25 and was told that it wasn't available, it should arrive by the end of the week and that I would get a call. No call. Then I was told oh, it would be available 11/28, but our warehouse is only open M-F and business hours and given the address. Not available. Well, it's 12/4 and I reached out to my sales rep, Suzi, personal cell. She got back with me but on her end it's showing open and that I didn't pay for it. What?? She asked if I could send a pic of the receipt. I did that. She responsed and said it's on the warehouse???? What? No call and somehow it just magically appears. Basically, the outcome with Suzi was well keep me posted best of luck. Ok...so I called the corporate number since everyone else was useless and of no help. Corporate office was of no help, too. They couldn't find my order, said on thats franchised owned and gave me a general customer service number. I called the number listed on Google for the store. I spoke with a rep, and she said, we don't deliver wall art? But yet delivery was offered at the time of the sale with Suzi??? I requested a manager. I then spoke with Lily. She came off at first as being sympathetic and wanted to help. She offered drop ship to my door, but then said there will be a fee. What?? I've been lied to and inconvenienced I shouldn't have to pay for a drop ship. I requested a refund for the wall art and was promised that. I would never suggest Ashley and will not be returning. I simply want to make others aware and to consider going there.

Higher end than most

Mark was a great knowledgeable sales person without being pushy. Great selection in the store and good quality.

Mark

Mark Posey is awesome sale person

Mark met us at the door and delivered excellent service at the Ashley Furniture store in Spanish Fort. Thanks Mark!

Mark provided great customer service experience, no high pressure sales and very knowledgeable

Mark was amazing I came in 10 minutes before the store was suppose to close he handled my needs and I bought a sleeper sofa … great job

Mark was very patient with my wife and I. He was a pleasure to work with.

Mike was awesome and helped us a lot with our furniture selection

Mark was such a huge help, I just love the sofa we picked out.

Mark was very known and helpful. I’m looking forward to using my new chair

The Home Furnishing Consultant, Mark Posey, was extremely helpful in assisting us in choosing, ordering, and setting up delivery options of our new furniture for our new home. Mark was very knowledgeable and professional throughout the process. Thank you again for making our purchase a pleasant one.

Terrific service and great products for the price

All the representatives are very hospitable. Our salesperson was Suzi and she is remarkable. She doesn’t rush you, she takes all the time that you need and she’s kind and patient throughout her time with you. She’s very knowledgeable and helpful. Their 5 year protection plan is above and beyond great.

Mark Posey was amazing. Very helpful in helping us furnish our apartment. Very pleasant to work with.

I purchased the Chessington Oversized Accent Ottoman. When it was delivered, they quickley removed the plastic covering and had me sign for the order before leaving. I then noticed that it had a stain and looked dirty. I later found out that the product contained carcinogens according to California Proposition 65. I am baddeling cancer and have had a headache since delivery. Ashley Furniture online has not responded to my request to have the ottoman removed from my home.

It was a great experience to work with Mark Posey, a very kind and smart person.

Mark was so helpful and thorough with our purchase.

Mark was such a great help!

Mark was great, helped me buy a sofa and chair with ease.

Mark Posey was amazing! He really took the time to listen to what I wanted and helped me find exactly what I was looking for. The whole experience was smooth and enjoyable thanks to him.

Mark is the best salesman I’ve ever dealt with when buying furniture.

Mark was absolutely amazing to work with! He went above and beyond to help me. He was knowledgeable, patient, and made the whole process so easy and enjoyable. You can tell he truly cares about his customers and takes pride in what he does. I couldn’t be happier with my the service I received — highly recommend asking for Mark if you’re shopping for furniture!

Mark did a great job.

I had an amazing experience working with Mark. He was very helpful, patient, and really knew his stuff. He made the whole process easy from start to finish and helped my wife and I find exactly what I needed. Great communication, great attitude, and top-notch service. I absolutely love my furniture and highly recommend him to anyone looking for quality and professionalism!

MARK was an AMAZING sales associate, very informative; he knows his stuff. I highly recommend him as your sales associate.

Mark was such a nice help! Very helpful and professional.

Mark was great! He explained everything to us perfectly! Thank you for helping me and my grandma find a table and chairs

Mark

Mark was the one who helped us out finding a couch. He was very helpful & knowledgeable of the furniture. Very professional!

Mark was great

I bought my living room and dining set from Ashley. Affordable prices and you have the option to pay it off at original price within the first 12 months. Desings are for all tastes. Service 5 stars as well.

Mark was great. He helped us get exactly what we wanted.

Salesperson Mark was very knowledgeable and helpful.

Mark

Mark was great! He helped me find my dream couch for my first home!

Mark was good.

Mark was fantastic!!! Will return to work with him again.

Mark is amazing!!! Would shop with this guy all day!!!!

Mark is wonderful. We had such a great time shopping and looking for couches.

⭐️⭐️⭐️⭐️⭐️ Mark at Ashley’s Furniture is absolutely amazing! He’s such a genuine person and an incredible salesman — patient, knowledgeable, and never pushy. He really took the time to listen to what I wanted and helped me find exactly what I was looking for. The whole experience was smooth and enjoyable thanks to him. If you’re shopping for furniture, definitely ask for Mark — you’ll be in great hands!

Mark Posey was fantastic. Went in to look around and was immediately met at the door with friendliness and helpfulness. Within a few minutes I knew about the deals and financing options available. Found a dining room set and an entire living room set that was able to go home same day. He helped through the whole process and was a pleasure to work with. Highly recommend Mark.

The salesperson was extremely rude

Mark was extremely helpful! Thank you Ashely’s furniture!

Mark helped us today! Excellent service!

Mark

Mark was great to work with! Got us the furniture we need at a reasonable price. Very friendly and personable.

Very pleasant to work with. Very thorough.

Mark was the best helping me get the items I needed with fantastic communication skills

Mark was very pleasant throughout our entire transaction and assisted me with getting approved for a couch that we love for our brand new home! We are so thankful for him he was very patient I took a long time to decide and he never rushed me one bit!

Mark Posey was amazing. Very kind and courteous. He worked the numbers to get us the best price and we left happy with a delivery date. Highly recommend Mark if you are in the Spanish Fort, AL area.

Very great experience with Mark Posey. Would definitely recommend and be back for very future purchases.

My wife and I visited the Spanish Fort store. Our salesman Mark listened to our questions about mattresses and bed frames. Mark took us directly to the mattresses, no fooling around and explained the the differences and let us compare each one. I have bought other mattresses on line, but never again. I will test them and learn from an experienced salesman like Mark…

WE WILL NOT USE ASHLEY AGAIN! we purchased a sofa that was over $3000. The delivery guys were really rough with it. It had multiple tears and rips in it. This was not noticed until I got home. instead of them swapping it out. They sent a repairman to our house about four or five times and practically had to rebuild the whole damn sofa. Poor customer service!

There delivery commutation is terrible. Have E link stating delivery date but they say it’s scheduled for different day with no notice

Stephanie Yoder was fantastic and very professional

We loved Stephanie Yoder! She was great and very helpful!

Mrs. Suzi was so helpful and made the process so fun and easy! She is so genuine and very dedicated to making sure her customers leave happy. We appreciate all her help!

Michele Hauck was very helpful! Allowed us to look around and see what we wanted but was really attentive. When we walked through the door, Michele greeted us and we felt welcomed and valued as a customer. Thank you Michele!

I highly recommend working with Suzi at Ashley Furniture! As first-time furniture buyers, we felt truly taken care of—she was patient and helpful while we decided between two couches. Plus, they had some fantastic specials.

Suzi was very helpful and extremely nice!!!

Hannah was great

We love Ashley furniture and buy all of our furniture from them. Jamie sold us a dining table today, and he is a fantastic salesman! We are always happy with our service at Ashley Furniture.

Terry Robertson was awesome, I understand she is new, great service & upsell technique! She’s a keeper👍👍

Beware of this place my car was hit in my driveway by a box truck from Ashly in Foly Al and the truck just drove off all caught on my ring camera. This place did nothing to help me with getting my car fixed only the police I called to my house helped me so people beware as I live in Crestview Fl people beware this has been nothing but a nightmare. I called their insurance company to file a claim and get my car in the body shop in which Ron Hughes lied and is the worst and should be punished as he does not help or call or email you back as he said he would would not help or offer help it’s been a nightmare I promise you. I will tell each and everyone be on the lookout of these box trucks I do not want anyone to go through what I have.

Not happy with the store or deliver service i bough a bed from them and took two week for delivery and during the assembly was defect part which make the bed useless until the part replaced The driver called the support and they said the will mail the part to me not even to the store I been waiting for over three week and no response what a waste of money $600 Bad store and bad customer service go to another better store

Suzi was fantastic. She answered all of our questions got us set up with an amazing deal and helped with all the paperwork. Will definitely be asking for her when we need any new furniture.

Great customer service from the sales associate to the delivery service. Everything was taken care of in a courteous, professional and timely manner. Loved the quality and beauty of Ashley’s patio furniture! Wonderful experience overall!

My husband and I went in browsing for sofas. We were approached by Ms. Suzi and she did a PHENOMENAL job answering all our questions. Some sales representatives can be pushy or overbearing making you feel pressured and overwhelmed. Not Ms. Suzi! She was close enough to answer any questions but gave us enough space to explore and discuss it on our own as well. We walked out with answers, resources, and a comprehensive plan to get what we want. She and the rest of the staff provided an exemplary experience.

Susie, was so helpful! This was our second time using her and she hasn’t failed us yet!

Greeted by Suzie at the door, immediately very sarcastic and rude. We knew we didn’t have long to look but she rushed us out while I was trying to ask a question. She wanted to stress to me how hard of a week it’s been I know they don’t get that much business. We were planning on buying bedroom and dining room sets maybe $5K+ today in there but when you deal with people like that it becomes easy to spend a little more in other places.

In Spanish Fort Stephanie was fun to work with! Also Keith in the Pensacola store was fun to work with! We purchased living room furniture in both locations. Thank you Diane and Steve

Suzanne Farber. Was our sales person and she was awesome ! We purchased a sofa and chair combo.

Do not give any salesperson, manager,or anyone helping you at Ashley ANY of your personal information! Do not fill out anything on their electronic pads. I told them once, twice at least three times, I do not want or can apply for any credit! Is that really difficult to understand? But they used trickery. Thought i was applying for a lease. I would not have gone this way anyway because you will pay two or three times what the furniture cost. So I thought I was applying for a lease. There was no header on the electronic pad. After I finished Wells Fargo popped up! I looked at her. I said "I told you I did not want to apply for any credit! It gets worse! About two weeks later I received two or three letters from other creditors! I never applied to! I was told that they had to apply before I could be referred to their leasing program. Did not sound right to me. It isn't. In fact it's illegal. I was livid. Now I have to get in touch with the credit bureaus to have these hard inquiries off my record. Why? Every time you apply it can drop your credit score! But three applications back to back? Who does that? No one that knows anything about how scores are calculated. So this company cares nothing about you. You can't call the store directly. You call the local number and it rolls over to a number in the sky. You have to make an appointment with the sales person you are told to ask for. Hey this isn't Sotheby's! Also their "sales". A sofa for instance with everyday cost say 499. Then a sale breaks. The sofa is still 499 on sale with a regular price of 550. This company has already been in a lawsuit for these practices. No. It isn't because of tariffs! Their furniture is of average quality. While quality furniture manufacturers in North Carolina going out of business Ashley thrives. I'm going to buy some quality used furniture! But the applying for credit without my knowledge is hideous. Never again!

Easy order process, courteous and fast delivery, and honest workers all around.

Wonderful experience buying a reclining sofa! Suzi was my sales associate and is an amazingly nice person person who helped me!

Stephanie was great

Allyssa.did a great job thanks the help.

Couch was supposed to be delivered in 1-3 weeks. Took 8 weeks total to get it. Upon delivery days before 3 automated calls confirming delivery. A actual in person call confirming delivery time. A email reconfirmation requested the same information from the above 2 things. Delivery time was scheduled between 4:30-7:30 pm. No call to let me know delivery window not met. I then had to call in to confirm it was still getting delivered and an hour and 30 minutes past time window now and still no delivery. If you receive this many follow ups to confirm delivery, the courtesy here would be to call with delays as well. Very unorganized delivery system, if you have a means of retrieving yourself. I would go that route vs expecting them to deliver in the 3 hour time window. All they could tell me was it is coming, and I am still waiting on delivery.

Very awesome !

We had Beth help us find exactly what we were looking for! She helped us find our perfect couch!

Stephanie was great!

Alissa Nall Was great. My first time in the store was March 30 and purchased a bed and couch and she was amazing with helping me make that decision. I reached out to order the rug. I returned to the store on April 6th to sign for rug. We walked around a little bit more because she knew I still wanted dresser and nightstands stands, which I ended up adding as well. She was soooooo helpful. They are here now 4/10 with the bed, couch and dresser. They are fast and polite! Thanks! Tina Clay

Hannah was wonderful! So accommodating and caring for my needs.

Alissa was very helpful and thorough. She did not push us to purchase anything above what we wanted. Make was knowledgeable about the products and was able to quickly find pieces that met our needs. She is very friendly and easy to work with!

Alissa is great!! She made the whole experience so easy. She really knows her stuff!!

Stephanie was great!

Great experience. Beth was very helpful and professional.

We love Suzi!! She is such a doll and was so helpful through the whole process. Everyone in the store is so friendly. We will most definitely be back for future purchases.

The associates are really nice but that's about it. I bought furniture from them and was told some items would arrive for 2-3 months. That would've been perfectly fine had it been the truth. Four months pass and I still hadn't received my furniture so we called. The customer service lady said she wasn't sure what was going on as there wasn't an eta on the delivery and they were in the middle of replacing a manager. 2 more months pass and I call again to be told the factory had been shut down due to a covid outbreak and that I'd have it in a month. This could've been easily emailed 4 months ago. When the furniture finally arrived it only lasted 1 yr and a month. Couldn't be fixed as they have a 1 yr warranty and I didn't get protection. I will never buy from this company again.

Beth was a tremendous help & understanding of my situation of my wife being 1 location & me being at another. Though we have yet to make a purchase, we will definitely see Beth when we are ready.

Stephanie was amazing!!

I had a wonderful experience. The furniture layouts helped me envision the perfect pieces for my home. My sales associate, Hannah, was a delight! She was very knowledgeable and answered all my “many” questions. I appreciate her ongoing patience, as it was difficult choosing from all the fabulous options. I am, to say the least, quite indecisive. She made me feel spectacular about my decision. I will definitely return to see her when I’m ready to revamp more of my home. Thank you, Ashley Furniture!

Alyssa was great. Got us all set up with exactly what we wanted. Your the beat...keep up the great work!!!!

Excellent service After Stephanie's service we felt like we had not only got the furniture we wanted we felt like we had made a friend

This isn’t our first trip to this Ashley store and Michelle Hauck is ABSOLUTELY amazing!! Thank you again Michelle for taking care of us again!!

Stephanie was exceptionally helpful. Very pleased with my experience.

Exceptional Experience from Start to Finish at Ashley Furniture Really happy with my Ashley Furniture experience. Our sales rep Mike was super helpful without being pushy, and helped us pick out exactly what we needed. Ordering was quick and easy, and delivery showed up right on schedule - no delays or hassle. Everything arrived in perfect shape. If you need furniture, definitely check them out - whole process was painless from start to finish.​​​​ 5/5 stars - would definitely shop here again!​​​​​​​​​​​​​​​​

Stephanie Yoder was absolutely great with us. She is friendly, knowledgeable and so helpful. We will be requesting her again the next time we come in for another purchase.

This is an absolutely beautiful store with tons of great inventory. I found exactly what I needed and Hannah G. helped me pick out my dream rocker for our nursery.

Hannah is the bomb and she goes above and beyond. Friendly, outgoing and beautiful personality ✨️

Such an easy experience with an amazing sales person. Thank you Hannah for helping us with our sectional.

Stephanie was great

Ashley Furniture had a good selection of furniture for reasonable prices. Our salesperson, Stephanie Yoder was very professional & helped make our shopping experience here a good one.

Alissa was such a joy . Had a wonderful time furnishing our new vacation home. She even moved furniture to help us see how things would look. We will be coming back !

I just had the pleasure of shopping at Ashley Furniture in Daphne, AL. Alissa was my sales consultant and she was fantastic. I was a little unsure of exactly what I wanted to purchase, meaning whether I wanted more furniture than I originally thought about buying. She patiently explained to me all of the different financing options, cost with or without protection, cost of extra pieces of furniture, etc. Although I didn't end up buying everything I eventually want to have, I am satisfied with my purchase and beyond satisfied with Alissa's help. Ask for Alissa people! She'll help ya out.

Stephanie Yoder was our salesman and she did wonderful! Very friendly and made us feel good about our decision and purchase.

Delivery in a timely manner and sales person very knowledgeable and personable

We had a great experience! Stephanie was so helpful and we found everything we needed.

Joshua Robbins did an excellent job today! Appreciate it. Thank You, Robin and Rick Schlee

Stephane took care of us and she was absolutely amazing!!!!

Mrs Suzanne Farber was a fantastic saleswoman! The whole store is awesome

Alissa was very helpful and patient as I went through my thought process in decision making, and made suggestions to present multiple options to meet the concerns I had in how I would be able to set up the space I was trying to furnish. I will be going back for other items as I get set up. I like Ashley’s selections.

Alissa was exceptional ! She was so attentive and helpful . Great member of your team .

Alissa did an amazing job, very kind and knowledgeable, beautiful store, loved our experience!

Michelle is the best! Michelle was professional, knowledgeable and very patient with helping me find exactly what I was looking for.

Hannah was wonderful. Very helpful and knowledgeable

Alyssa was great! Answered any of our questions and was happy to help!

I stopped in and spoke to Hannah Garza and she has such a great personality and spunk to her . Will definitely buy from her .

Susie was great and pleasant to work with

Very impressive store. Employees were friendly, courteous, and helpful. Kudos to the store manager! Along with my interior designer, we are making selections for my new home. I will be back.

Beth was very polite and helpful with our recliner purchase. Go see her for some furniture!

Would buy again. Stephanie was professional and made for a great buying experience!

Thank you Stephanie! Very helpful and knowledgeable about her job. Super friendly and answered all our questions.

Such a breeze to purchase from here, Josh was very knowledgeable! Prices are comparable without sacrificing quality like some other retailers. Delivery and set up went very well. Highly recommend.

Mid-level quality furniture. Very slow to ship replacement parts when furniture breaks.

I met Tracie in a hurry to find a recliner for a family member in need and she made it happen! She was so understanding and experienced! We look forward to working with her and Ashley furnishing more in the future!!

Suzi was absolutely amazing and a pleasure to do business with . We will be shopping with her again ! GIVE HER A BIG RAISE!

Amazing customer service from Michele H. She was helpful and attentive, but still gave us space! We could tell she loves her job, which added to to experience of picking out the perfect bedroom furniture.

Liars. Do not buy their "protection plan" nor anything else from this place. We've spent thousands of hard-earned dollars at this place and "covered" our purchases with a protection plan... or so we thought. We've been BATTLING them and their cohorts to have a couch repaired. Not only did we lose money on the broken furniture, we lost money on the fake protection plan, the costs of delivery and set up (our time & efforts), but the time lost trying to get this issue remedied. Their fake protection plan supposedly had some mystery company coming out to make repairs... twice. Twice, they scheduled and failed to show up or even call us for this warrantable repair that we PAID extra for. On top of those failures and financial wastes, we lost thousands of dollars removing ourselves from work and our paying clients to be left with nothing. We have phone records and emails to backup our future legal claims. Avoid this place at ALL COST!

Suzi was so wonderful and helpful! She made our purchase super easy and was very knowledgeable about all the details with warranties, financing, etc. She was a pleasure doing business with! We love our new couch!

Suzanne was great to work with

Michele Hauck helped us in so many ways while choosing and buying our two couches. She also helped us get quick delivery. She is a great asset to Ashley Furniture in Spanish Fort Alabama. We love our couches and are very Thankful for all of Michele’s help.

Very pleases

Love Katie! She was such an incredible help, couldn’t have any better assistance!

Beth Geddes was amazing

Wonderful experience! Beth was incredibly helpful and so nice to us. We found the cutest reclining sofa and loveseat with her help!

My husband and I worked with the sales associate Suzanne Farber to help us find a new bedroom set. We found the set that we loved and was told multiple times it would be delivered within a few weeks. We asked her if she was sure of the timing due to the fact we noticed it was out of stock. Suzanne kept assuring us that the website just says things like that and we will definitely get our furniture in time. We have now been waiting for almost three months and the furniture is still not here. The date keeps being pushed back almost weekly. I have tried texting Suzanne and all she ever responds is “let me get back to you later on” and never does. We are truly disappointed in the service we are not getting. Suzanne has not kept us updated unless we try to reach her. We were obviously just a quick sale for her and will not be going back to this store.

Kristy was very knowledgeable understanding my needs. She showed me the correct pieces of furniture for what I was wanting for my home down to measurement for size specifications. .

Beth did a very good job explaining everything from beginning to the end of my Sale!

We purchased a living room couch and recliner from Ashley furniture and our sale rep named Josh who assisted us on past purchases, and he was the one who completed this purchase! His understanding and patients gave us the freedom to search and look first. Once we found the item that we were interested in, Josh went above and beyond with kindness and compassion ensuring our needs were not only met but his ability to find the best price that met our needs! Thanks Josh!

Beth was wonderful!! Everything was explained and we were never pushed into buying. And we were there to buy for my granddaughter!! Thank you! We'll be back!!

Beth was very helpful and nice!

Ask for Beth! She was so patient and offered many options. Beth answered all of our questions and didn't push us into quick decisions. Thanks Beth. We will be back for future furniture needs.

The salesperson, Christy Stembridge helped us pick out a new sofa and loveseat that we be replacing in our living room in a few weeks. She was very knowledgeable of items we for going to purchase. She was also extremely helpful with assisting us with the choices for our new mattress in our bedroom.

Great Service and knowledgeable staff! Christy was excellent in helping us find a mattress. We will be back for more.

Tracie showed my wife and I great hospitality! She also done well helping us pick out a table we could agree on and in budget looking forward to are future purchase! Great people great furniture

Kristy was so helpful and had great suggestions on pieces that would work well in our space. Service was friendly and efficient. Management needs to have the air conditioning repaired.

The store was beautiful and the service was outstanding. The sales people and the store manager were all great!

Great experience. Beautiful store. Friendly, knowledgeable customer service. Fair prices. Will be back!!

Great experience at Ashley's in Spanish Fort with Kristy. She was very patient and showed us everything we wanted. Will definitely come back for the experience.

Went in the store to look at mattresses and mattress covers and they were so attentive to my needs and made sure I found everything I needed

Katie and Traci are both expert advisors on their mattresses and provided us with great service!

My experience at this Ashley Furniture store was incredibly frustrating and disappointing. I visited with the intention of taking advantage of their advertised offer for a free base upgrade with a mattress purchase. However, the staff at the store seemed completely clueless about the promotion. After an hour of waiting until 8:25 PM, they finally offered a mattress upgrade with a free adjustable base valued at $1000. But just when we thought we had a deal after being told that they will work on checking us out, they abruptly reneged, claiming a misunderstanding. The level of incompetence and lack of basic knowledge about their own inventory and promotions was appalling. It's clear that the staff and management need a serious wake-up call about customer service and transparency. Save yourself the frustration and avoid shopping at this location altogether.

We ordered an entire bedroom set On 3/16/24. We were initially told delivery would be 3 weeks, but did not receive our order until 5/18/24. Prior to delivery we received a phone call to accept partial delivery as the legs for the chest of drawers were not in. We accepted and that was the worst decision. We have still not received the legs to our dresser. We were quoted 7-10 business days. After that we were told middle of June. As of today, they have quoted us the middle of July. Again, we are only waiting for the legs of the chest of drawers. This is ridiculous. We have been given the run around every time we call and I am tired of being given excuses and having the deadline pushed back over legs for the chest of drawers. We spent a considerable amount of money of this set and we are frustrated with the lack of communication and missing items.

Excellent customer service. Thank you so much Suzi.

The right amount of attention without being too pushy

Beth was great with handling our beeds.

The furniture is beautiful and Katie is very friendly!

Great experience shopping at Ashley Homestore in Spanish Fort! Rosie was great with us and we will definitely be back!

Lovely store and staff

In store sales persons were very helpful. Delivery was outstanding. Very polite; quick and personable.

Christy was super helpful and patient with us finding a great sofa!

Was promptly greeted at the front door by Rosie Brazell. She helped us with all our questions and took time with us and never made us feel rushed. She was great to work with. Hope she sticks around we will definitely be buying more furniture from her in the future

Beware when buying from this crew. I looked at the web site for a 2 drawer file cabinet, went in to look at it and they didn't have one in stock. I gave the sales person the item number and they wanted to charge me a $100 extra till I showed them the picture.the description said 2 drawer file the picture looked like a 2 drawer file cabinet When I was building it I realized it was 1and 1/2 drawer. Called to return it they said they couldn't do it at store level and someone from corporate would get back with us.. a week later the sales person reached out to me and said I would have to call corp after talking to Sandra the customer service supervisor she said it had been more then 72 hours and couldn't do anything??? And to boot the part is defective and won't go together. She also told me only the store could authorize a return. Bad verbage, bad service, bad company policy, bad customer service. I won't shop here again!

We were shown all the pieces/offerings in the areas I requested. (We were looking to furnish our new cabin; beds, tables, chest headboard, couch and recliners.) Beth was awesome. Friendly and thorough. However, the store was so warm it was very uncomfortable. Beth gave us water but it was too hot to stay and do the sale. I hope to go back and if cooler I may buy it all there. .

Beth was very professional and kind, she helped with any questions we had and made purchasing our furniture a very smooth process at a great price.

If you’re furniture shopping, I highly recommend going to see Suzi at the Ashley Furniture store in Spanish Fort! They have a huge showroom with tons of options for whatever your style is. Suzi was so friendly, helpful and knowledgeable. She also wasn’t pushy and did not hover around me which I very much appreciated- but always available if I had questions. The furniture is beautiful, well made and the costumer service is top notch. Couldn’t have asked for a better experience!

Down home, friendly, joyful, inviting and extremely helpful making decisions

Christy Stembridge did a great job helping us out. Quick and easy.

Kristy was super friendly and helped my fiancé and me find the perfect sectional for us!

We had a great experience with Kristy Stembridge. She was very helpful and patient with us. We love our new couch would shop Ashley Furniture again when we need additional furniture.

Google product reviews.

Ashley has great associate named Rosie she walked us through the process. Great delivery help as well. Our new living room set looks great in our new home.

Had such a good experience at Ashley's furniture store. The lady that helped me was named Michele. She was absolutely amazing! If you go to this store, she's the sales lady you want! She's not pushy and is so patient. I went in and had two sets that I really liked while looking, and instead of her pushing me into getting one that day, I told her I needed a night to think about it, and she was totally supportive of me sleeping on it. Most sales ppl just push push push, but she didnt at all, infact she said she rather me take the time i needed before purchasing something n not totally being in love with it and wishing i got the other set. The next day I knew exactly which one i decided to get. So i called to see if it was in stock, and there was only one more set left at the warehouse. So i texted her phone and told her and she met me back at the store even though it was her day off to make sure id get it and not have to wait a couple weeks! She was absolutely the best sales person I have ever had. ❤️

The staff are friendly, listen, help you find what you're looking for, if you need that. Leave you to wander about if you'd rather do that. A good selection and layout. I'll be back.

We bought a couch and power recliner. Our sales associate was Rosie at the Spanish Fort store and we highly recommend her! She will check on you periodically but not pester you or try to lurk like some of them there do. Rosie was very informative and very helpful.. she even helped me decide what color recliner I wanted and I love it! Thank you Rosie!!!!!

Christy Stembridge was incredibly helpful to me in finding what I was looking for. She listened to my criteria and quickly narrowed down the options, offering pros and cons of each. Very knowledgable, friendly, and easy to work with. I highly recommend her.

Christy Stembridge, was absolutely amazing, she was very attentive and helpful through the entire process. I would definitely recommend coming in to see her!

Rosie is great! Super helpful in picking out my home office desk. I would recommend her to anyone. Super friendly and professional.

Tracie Myron was really kind and very helpful with us, she helped us to decide for our new dining room! Thank you!

Kristy Stembridge was extremely helpful with our search for the perfect couch. She was extremely knowledgeable on the different styles, fabrics and durability. I highly recommend working with her.

Christy was a great sales person

Tracie Myron was awesome. From walking in the door to scheduling delivery!! So helpful, knowledgeable and kind!! If you are looking to go furniture shopping.. please ask for her!

A big thank you to Suzi Farber! She went above and beyond helping us with the purchase of our furniture. Her knowledge and her wonderful personality made our shopping experience so easy and enjoyable! My husband and I would definitely recommend Suzi for anyone needing furniture!

Great selection Beth the sales consultant was Awesome. Took good care of all the details. Look her up if you stop in.

Great store. Helpful friendly staff. Suzie Farber is awesome.

⭐⭐⭐⭐⭐ I had the most wonderful experience at Ashley Home Store today, all thanks to Suzi Farber! As someone who dreads furniture shopping due to pushy salespeople, Suzi's approach was a breath of fresh air. From the moment I walked in, Suzi greeted me professionally and respectfully. She didn't hover or follow me around the store, which I truly appreciated. Instead, she allowed me the space and time to browse on my own. What impressed me most was Suzi's keen attention to my body language. She seemed to intuitively understand when I was ready for assistance, never intruding but always available when I needed her. Her professionalism and non-pushy demeanor made me feel comfortable and valued as a customer. I highly recommend Suzi to anyone in need of furniture assistance. Ashley Home Store boasts a fantastic selection, and with Suzi's help, the shopping experience becomes a pleasure. Thank you, Suzi, for your exceptional service!

Let Kristy show you around. She’s so sweet & super helpful!

If you want it done right and easy, ask for Josh!

EXCEPTIONAL CUSTOMER SERVICE!!! Rosie was my salesperson!!! She was so patient and attentive!! She made suggestions and was really helpful in my decisions!!! She made my experience at the store so pleasant!!! Thank you sooooo much Rosie!!

Gabbie was so pleasant to work with. She is so genuine & was there every step of the way to make sure any question I had was answered. I can’t wait to come back. Sage Puckett

My 80 year old Mom wanted a daybed, so we shopped Ashley Furniture in Spanish Fort Al. We walked in and were immediately greeted by a lovely sales associate named Christy Stembridge. She was a tremendous help, we did not find a daybed, but Christy listened to Mom’s plan for the room & showed her a couch that had a pull-out queen size bed. This actually fit my Mothers plan for the area better than the daybed would have. Kudos to Christy for her brilliant idea, the couch was ordered & we look forward to its delivery in a few weeks. So happy we stopped in… Thanks Christy!

Sales personnel are helpful and friendly.

Krystal was nice & helpful. The first thing I requested was forgotten on the order, luckily I caught it before leaving. The amount of time it has taken for my items to come in has been ridiculous & now I have to wait another week to receive it. It should NOT take a month to get your items. I’ve had to reach out several times to get updates. $15k spent. I think next time I may take my business elsewhere.

Nice selection Inventory is limited worth long wait time for delivery Not all attire items are available online

Great customer service, good quality and great communication with deliveries!!

Rosie Brazell was sweet and nice helping us to found our set sofa and end tables. We fill really comfortable while she was patiently waiting for our decision. Thank you Rosie

Tracie is absolutely amazing. She is very helpful and knowledgeable. I recommend working with her.

Ask for Tracie if you want someone that will actually take the time to help you build your rooms exactly how you want them. Couldn't be happier and she gave us a great deal and made us feel really good about our purchase.

The customer service was amazing! Rosie made the process of purchasing a new couch and bed easy. She made my vision come to life. I will absolutely be visiting again.

Our salesperson was super helpful, friendly, and helped us make good decisions for what we needed for our home.

Beth was such an amazing help. We told her exactly what we wanted and she took us straight to our perfect couch!

Michele Hauck was easy to work with and very knowledgeable about the products my wife and I purchased. Absolutely a pleasure to do business with!

Beth was amazing with helping me choose what sofa to purchase for my new home! She was very patient as I was looking at every single sofa in store! I will be returning for future furniture purchases.

Beth is amazing! She has helped us out so much in the past month buying furniture and a mattress, and she is super nice!

Beth was fantastic. Super sweet and helped us a lot!

Kristy, was a great helper.

It was easy to work with the staff they were so friendly and helpful. We had a very friendly associate Ms Suzi Farber we will be returning in the future.They went above and beyond to help me be at home when my furniture arrived.

Beth was very helpful and made my shopping experience fast and easy

Beth Geddes was very helpful, and without pressure we did decide to buy at Ashley.

Joshua was fantastic. We couldnt have asked for a better guy to help us!

Best customer service around! Thanks Josh I bought more than what I needed and my house will look amazing.

Beth was great helping us find an office desk today! We’ll definitely be back to Ashley’s for any future home purchases we have!

Joshua Robbins was fantastic help in helping us. Please go by Ashley for your furniture needs!

Joshua Robbins was fantastic in helping us find the perfect recliner. I highly recommend you come to Ashley and ask for Joshua for your furniture needs.

The staff is amazing! They are friendly and knowledgeable!

Overall, I had a good experience. I worked with Rosie and she was wonderful helping me out with furniture selection and ordering. The furniture that arrived was of good quality. I will be going back for more furniture in the near future.

Michele H. was great to work with. She listened to me and was able to get me the dining table that I was looking for and at a great price. I will definitely go back to Ashley when I’m ready to furnish my formal living room. Also, the young men who delivered my furniture were professional and friendly.

Had the easiest time picking my new bedroom set out with Michele Hauck helping me out. She made sure to keep me within my budget without missing out on quality.

Mark, who was our Sales Associate was knowledge about all the products we were interested in. He was able to answer our questions and was not pushy at all. This particular Ashley store had a great selection of Tempur Pedic mattresses which we knew we wanted to buy. We needed another mattress, but were not set on any particular brand. Ashley has a great selection to choose from, so we were able to get a second mattress as well. Overall, we had a wonderful experience and plan on going back soon to get additional items.

Love the quality and options available. Very professional at the store and when picking up at the warehouse.

Needing a pick me up I went into Ashley's store. I was in the phone but Kristen Stembridge followed me to offered me assistance. She and Jax listened to my thoughts. I left with one assignment and that was to send pictures of the area that I wanted to make happy. The next day, Kristen gave me a call with a plan. After work with much enthusiasm, they patiently helped me secure multiple items to enhance my home. Big shout outs to the whole team at Ashley's...Katie, Kaylin, Kristen, Jax and the gentleman and helped me load (stuff) all of the items into my vehicle.

Absolutely the best. Loved shopping there. Best customer service ever. Katie was amazing.

While looking to replace our bedroom furniture, I went to the Ashley furniture store in Spanish Fort. I met Rosie, who was extremely helpful in helping me in selecting the best items for our bedroom furniture. She was extremely knowledgeable and made the entire process quick and easy! Thanks again Rosie.

I wish I could give 100 stars. As soon as we stepped in Ashley furniture we were greeted by Suzi Farber. She was BEYOND amazing. We told her what my husband and I were looking for than she took us around the store to show us all our options. We discussed before going we were not going to purchase anything that day because we wanted a bit of time to research everything) Instead we ended up purchasing because she made our experience amazing. If you our looking for anything please go in and ask for her. I felt like a made a new friend that is how wonderful she was!

Just bought a leather reclining loveseat and our experience was amazing! The store is huge with a big selection. Tracey was awesome and able to answer all of our questions. We will come back for any other furniture needs.

Tracie was great, very helpful and patient with us while we looked through the store. Will be back, great service.

Beth was our salesperson, & she did an amazing job. She explained the pieces of furniture in which we were interested & guided us to other pieces whenever we asked for additional pieces. She was very patient & accommodating when it came time to work on the financial part. Thanks, Beth!

We had a great experience with Josh! He was very knowledgeable and helped us make an informed decision on our purchase so that we could receive our order in a timely manner and be happy with our couch for years to come! Thanks Josh!

Ashley Furniture in Spanish Fort is our go-to store for furniture. We were there last weekend and had a great experience. We especially enjoyed working with Suzi. She was customer focused and very personable. We are happy with our purchase. Ask for Suzi!!

Very pleased with my new loveseat and entertainment center.

Great experience!!! My wife and I felt very comfortable and the entire team was top quality. I want to particularly mention Suzi. She guided me and my wife to exactly what we wanted. She listened very patiently and spent her entire afternoon to make sure we were entirely satisfied with every step of the purchase process.

Had some issues with my initial order that needed to be corrected and also with getting the items delivered. I had to return to the store to get my order corrected and after issues with delivery I Cancelled my order. After speaking with the GM Katie and Ashley's escalation department, we were able to come to a resolution that made me want to fulfil my order with them. Katie was very helpful in correcting the mistakes and getting my order delivery confirmed on a day that worked for me. Luckily, she was able to work with me to keep my business. They did apologize for their mistake and complications with the order. I will probably order through their store again but probably work through Katie or another salesperson.

We have purchased two sets (We recently went back to electric sofa recliners) of living room furniture at Ashley in Spanish Fort, AL and both times were easy. Susie was our sales lady and she is relaxed, professional and friendly. Overall, both experiences were great. Furthermore, the delivery and setup team were on point. Overall, I enjoy shopping at this location.

Excellent service! The most knowledgeable salesman, Josh! He is the best!

Matthew was great assisting me with finding the perfect furniture for my new space.

Beth at Ashley Furniture helped us pick out beautiful furniture!! She is kind and knowledgeable!! If you want someone who isn’t pushy, ask for Beth!!

Matthew was a great help and super friendly.

Suzi, was amazing and got us an awesome deal . What a great experience. I would recommend her to everyone. Her manager Katie was very nice and helped us with our purchase. 5 stars to Ashley furniture & co-worker’s .

We had a defective recliner that had to be replaced. Ashley stood behind the product and our sales associate, Beth Geddes at the Spanish Fort, AL store made sure everything was handled promptly and in a very professional manner.

Nice store and selection of furniture but worst customer service experience. My husband and I went there and were totally ignored coming and going by three sales people who were sitting in the middle of the store just talking. We looked at chairs that we located without help and left. We didn’t even get so much as a hello or thank you from anyone except another customer who walked by us, also alone and she said hello.

Great experience from start to delivery!

My wife and I came to the store and immediately greeted by Suzi. Her along the the store manager spent a lot of time helping us find the best deal for a couch, tv table and shelf for our new addition. They were so great and will definitely be back!

Beth was very helpful

Beth Geddes was so awesome!!! She really was so patient with us and help with all the many questions i had haha: D When i come back i would definitely want her helping me.

These locations are independently owned and operated, each with their own arbitrary rules and policies, so let me make it very clear that this review is specifically for my experience with this particular store and the Ashley Furniture call center. I had two MAJOR problems (with an extremely simple order) that the managers of the call center would not assist me with or make right and they were rude to me on top of it. The Triforce of terrible customer service. 1. Because the commission based employees here are so quick to take your money while shoveling tons of unnecessary products at you without asking any real qualifying questions, I ended up with a box spring foundation (normally $500+) that didn't work with my bed frame. I was forced to speak with someone from the Ashley Furniture call center because no one at the physical location could be reached. They (rudely) told me that I was not allowed to return this foundation because the delivery team assembled it the day it was delivered, which is part of the normal service they offer, and that by signing for the delivery, I "acknowledged" this. So the complimentary assembly was really just a masked loophole that allows Ashely to deny your returns. Buyer beware. 2. Despite multiple confirmations, they did not deliver my mattress on time, but brought everything else on the order instead, which left me without a bed to sleep on for nearly a month from the date of order. On the day of delivery, I was told my entire order would be arriving: A couch, a (useless) foundation and my mattress. They only brought the couch and the foundation. No mattress. And the delivery person said this exact same problem happened to a client EARLIER THAT DAY and that it happens often apparently. Massive miscommunication runs rampant between the stores, warehouses and delivery teams (something else the delivery person told me), which leaves the customer confused and frustrated. No one from Ashley Furniture will assist you when this happens. You are literally left on your own to wait and you're at the mercy of the warehouse. Your missing items could arrive in a few days, a week or a month. To recap, I was left without a bed due to multiple miscommunications and I'm out $250+ because the delivery team assembled a foundation (which I immediately disassembled and did not use) that should have never been sold to me in the first place and the extremely rude/unprofessional managers at the call center used a fine print loophole to deny my simple return. I just spent thousands of dollars with this company and they would not even take a $250 return (on something that probably has a 500% markup) to help the customer after all these issues. Think about that. In conclusion, I will never be shopping with Ashley Furniture again if this is how they allow their stores to be operated and if I can deter even one single person from buying here, then I'll have gotten my foundation's worth. Avoid this company and watch out for the hidden loopholes. Don't expect any help or professionalism if you do run into problems. They only care about your money, not you. Edit: I have been asked to contact the store to resolve this issue. Will update review after this follow-up. Edit 2: Final update. I reached out to the provided contact and it took them over 5 days to get back to me. They said they would refund the box spring, but also deduct a 25% restocking fee from the return. This company is a total joke. I told them that was completely unacceptable for what I'd been through and to their credit, they actually waived the restocking fee, but not without further condescension and a phone call from corporate. Way too much of a hassle for me to EVER deal with this company again in my entire life. Good luck to anyone else who decides to shop here.

They are just to high not old Ashley

Beth was amazing she really helped and understood everything we wanted. Definitely recommend

ROSIE was AmAzInG! She greeted my husband & me with a great big smile, took us DIRECTLY to the bed I was looking for and badda bing badda boom - we were out the door with exactly what we came for!!!

If you're in need of furniture, Rosie at the Spanish Fort Ashley Store is the salesperson you need to see. She went beyond what I had even thought furniture shopping would be. Rosie took time to show me how different pieces of furniture went together and had lot of patience with my indecisiveness. Rosie is a very kind and knowledgeable young lady and and I highly recommend visiting her for your next furniture purchase.

We’re thrilled with our 2 new leather couches and they were delivered within 12 days of our purchase.

Great customer service!

I’ve purchased several items over the years from this Ashley location and had a great experience with my most recent purchase. Rosie was low pressure and made this latest purchase quick and easy.

Rosie was such a pleasure to work with! She is so sweet and so helpful! Definitely recommend shopping at the Spanish Fort location and asking for her!

Michelle was wonderful to work with! She worked hard to make sure we were able to save money!

Rosie was/is amazing! Friendly and was able to answer our questions. I appreciate her follow up. Great job. Thanks

Rosie was great! She was helpful without being pushy. She even followed up with us to make sure the delivery went well! We really appreciated that!

Me and my wife recently bought two recliners from Suzi. She was absolutely fantastic! Very knowledgeable in the products she showed us and made us feel welcome from the moment we walked in the door. Also, she is absolutely hilarious so be prepared to be entertained by her quick wit! Would 100% do business with her again.

My wife and I stopped by to ‘look’ at living room furniture and we walked out with a beautiful sofa and love seat. Michelle was our sales agent since our regular salesperson was off for the day. Her straightforward and candid answers reminded us why we are returning customers of Ashley Furniture in Spanish Fort, AL. Kudos to her and the store manager who helped us out in finalizing our decision.

Outstanding customer service. Rosie went above and beyond what we were expecting.

We love our mattress. Best service ever. After shopping other stores ,the Spanish Fort store had the best prices & best quality. Thank you

Great experience with Josh. Went out of his way to help us.

Great store and variety. The customer service is great. I would definitely recommend this store.

Beth did an amazing job helping me figure out what exactly I wanted and was very friendly.

Rosie did an amazing job helping us to pick out and get financed with our new couch and love seat, she had answers to all our questions and made the process extremely stress free.

Michelle did an excellent job demonstrating firm mattresses, I was interested in. TEMPUR-LuxeAdapt™ firm Queen Mattress. Ashley eastern shore

Great friendly customer service

I love my new furniture and Michele Hauck in the Spanish Fort store was so much fun to work with!! She went above and beyond to make sure that I was happy with everything!! She is awesome!! The best furniture buying experience I have ever had! Thank you Michele!! ❤️❤️

LOVE this store! Ask for MICHELLE HAUCK.... SHE GOES ABOVE AND BEYOND! She is great

My wife and I wentinto the Spanish Fort Ashley store, and was greeted by Michele Hauck. She asked what we were looking for (rocker recliner), and she said that she had the perfect one for me at the back of the store. She was spot on with the chair. She also made my day when she found a price point I was happy with. We ended getting 2 of these chairs for a great price. Will definitely be back to see her again!

I can't say enough good things about the Spanish Fort location! The entire team was a true pleasure. They made our shopping experience completely stress free. Josh was the salesmen we had the distinct pleasure of working with. He was patient with us and went above and beyond to help us design our rooms. We had to make multiple trips to their location before all final decisions were made and when Josh wasn't there he made sure that he left notes ensuring our specific needs were met. We also had the pleasure of working with Beth and Suzi. They were equally as great to work with. We simply can't say enough good things about the team! I highly recommend asking for Josh. He definitely has a clear passion for this and restores your faith in truly great customer service. Thanks again Josh, Beth and Suzi! We will definitely be back! Kudos to you all.

Had such a great experience!! Thanks to Michelle! She was so helpful and awesome! We appreciate her help!

Rosie Brazil was very helpful and very informative and attentive. Great experience!

Rosie was fantastic at helping get the furniture I wanted. I love my bedroom set. She also helped fix a problem with shipping. I highly recommend her for all your furniture needs.

My family and I we were greeted with a friendly smile by Michele Hauck at the entrance desk. I am convinced that every other employee would have provided us with the same welcoming if they were at the desk. Michele was especially kind to my two boys, even though the youngest was enjoying the showroom like it was a big play ground. I promise, he didn’t break anything and thanks Michele for making us feel at ease and at home. It was fun hearing my 2 year old son laughing and enjoying himself in the store - thank you. I was also impressed when the store manager stopped by to say hi. Thanks for taking time off of your schedule to say hi. My wife loves your showroom compared to the one in Pensacola. It is spacious, welcoming and has a lot of great furniture. Your store had exactly what we were looking for to complement what we already purchased in the past at the Pensacola location. This is why we didn’t stay longer. Michele made my purchase easy and clearly explained the shipping process which I appreciate because it was helpful. I knew what to expect and my next steps when I left. When we received our shipment, we were impressed with how easy it was for us to install our own furniture at home. Most of it was pre-installed already and all I had to do was put legs together for our server and dining chairs - I hope all your furnitures are packaged and delivered this way. Thanks for a great experience. We will see you again in the future.

Beth Geddes was exceptional. She took her time in helping us find the best mattress that fits our needs. We are sure we made a good purchase.

The sales team at the store was outstanding on the purchase side. The crew at the Loxley distribution warehouse (Spanish Fort) went above and beyond with helping me with my furniture delivery. Marco and the whole crew were A+. Thanks and will be buying from Ashley again.

Rosie Brazell was awesome! She assisted us in the replacement of our recliner from an insurance claim. Her professionalism and responsiveness was A++! Her customer service and enthusiastic approach to how she treated us is very much appreciated and we will go straight to Rosie for any future business with Ashley Furniture.

Michele was extremely helpful when I purchased a chair for my condo! If you need a great salesperson call Michele Hauck at Ashley Furniture. She is off on Tues and Saturday. Even if you can’t get the store , call her and she will help you with all your furniture needs.

SUZI WAS EXTREMELY HELPFUL AND EASY TO WORK WITH. SHE HAS HELPED ME WITH SEVERAL PURCHASES AND IS VERY KNOWLEDGEABLE

Rosie was amazing! Super friendly and helped me with any and all of my questions. Been here a few times before but this was the best customer service I've gotten. Will definetly be back in the future.

Customer service was awesome! Josh was great to work with. Ask for him if you stop in

Went to Ashley to buy a couch. Was greeted by professional,Joshua, very helpful and knowledgeable. Showed us what we was looking for... as well as other options we had. I did purchase a couch and looking forward to receiving it next few days. I highly recommend and will do business with again

Matthew was extremely helpful and easy to work with. William and James delivered on time and were very friendly and helpful in getting us fixed up. Overall an excellent experience!

Rosie was a very big help in getting my family exactly what we were looking for. Definitely will be back for more furniture.

Update- the prior review still stands regarding Rosie, but due to the the last 2 experiences we had with Ashley, I will no longer be a customer. First, we went into the Pensacola store, just looking since our new place was still under renovations, advised the rep we were just looking, but found the perfect livingroom set. The rep tried to upsell to us and convince is to purchase that day but since we didn't have a place to put the furniture, we could not and when we reminded her of that she rudely walked away. Me husband had even told her we would be sure she got the credit for the sale. A couple weeks later we ordered 2 dressers online, were immediately charged for them. 4 days later the charge was dropped from the credit card and a new charge added that was not the whole amount. I called customer service to verify and rep could not find the order, so the rep sent an email request to locate it and the emailed response 24 hours later said I must go to a store to place an order. That would be fine except there is a charge on my card that needs an explanation. I called again, first was told order couldn't be found then was told the item was "with a partner"and was given a phone number - they were closed. I then requested my order to be cancelled but was told again rep couldn't see my order, except the rep verified my order was for 2 items. At this point I am feeling scammed. Rep stated she couldn't cancel my order stating I would have to wait till the "partner" was open to cancel. When requested, I was refused being able to speak with a supervisor twice. We will go somewhere else. Rosie was great! She helped us find the perfect love seat. We still love it a month later.

Bought love seat today. 5 stars to josh our salesman. Courteous and very helpful. Ashley furniture would be wise to retain him. Excellent job

If you’re shopping for great furniture and an awesome salesperson ask for Beth at the Spanish Fort, AL location. She is attentive and very knowledgeable about their furniture options. I bought a adjustable Sealy mattress.

My salesman’s name was Matthew and he did an excellent good today making my purchase easy and was very helpful in helping pick out an optional pillow for the chair that I purchased.

Great experience shopping at Ashley in Spanish Fort. Michele took great care of us, very professional

Joshua was excellent to work with! He helped us find quality furniture that also fit our budget for our new home. Very thankful for his patience with us.

Katie was a great help in finding exactly what I was looking for and giving me the best deal!

Beth was amazing!!! She really helped us out

Never received what I purchased back in August. Supposedly can't get a refund for what I ordered. The employees bribe people to leave glowing reviews for a gift card to try and bury the real reviews. Lost thousands no thanks to these vultures.

Beth was fantastic to work with.

Great furniture . Johny was awesome !

Rosie is amazing! She sold me on the cutest bed ever and I love it so much. Highly recommend going and seeing Rosie if you need furniture she is the best

Great experience. Michelle did a great job assisting me with furniture selections. I highly recommend her!!

Rosie helped me find the exact recliner I was looking for. I amso happy.

Beth at Ashley in Spanish Fort was great, Thank you!

Beth was amazing and very attention!! I recommend her for shopping.

Beth took care of us and help us through the process of buying our new chairs. The chairs looks really beautiful and sturdy.

Rosie was so sweet, patient, and knowledgeable. She assisted me with the purchase of a tempurpedic and I had a lot of questions. She answered them and some. Great experience.

Beth was so professional and quick with my purchase. Would recommend

What a great experience! Rosie is the best! She took excellent care of us! We are very pleased with our choice in furniture! Can’t wait until it’s delivered!

Absolutely the best furniture shopping experience ever!! If you're looking for furniture go in and ask for Josh Robbins. He is super knowledgeable about all things mattress and makes sure you're getting what you want. Katie, the store manager is also amazing!! Thank you both for helping us with Our Forever Bedroom furniture.

Brittany and Beth did an amazing Job from the second I came in the door.

Rosie was very helpful and great communication. Great quality furniture and great service. Delivery was quick and professional. Highly recommend the Spanish Fort / Eastern shore store.

Wonderful experience! Rosie was amazing and so helpful!! I love this store!!

Wonderful experience at this Ashley’s Homestore! Beth was our consultant and she was great! Definitely recommend this location!

I would like to thank Rosie for her patience and letting me decide on what I liked and Rosie so gladly order it from the Ashley website. She is awesome and the furniture looks beautiful in my home. Thank You Rosie

Rosie helped with everything she was very sweet and nice and helpful in every way and very polite.

Johnny Carper was great! He’s friendly and very helpful.

Matthew was absolutely great!! He was very knowledgeable, made the shopping experience great. He also made sure I was well taken care of as far as financing. I would definitely recommend him and will be back.

We had a great experience with Johnny. He was knowledgeable and helped us decide on the perfect sectional.

Very helpful. Rosie was the associate that helped me. Very smooth and hassle free process. Recommend asking for her any time you come in. I know I will!

The sales were great but good luck on getting what you paid for in a timely manner! TOTAL NIGHTMARE and will NOT do it again! Bought entire living room and kitchen table and chairs and rugs and lamp! If spending a considerable amount of money I suggest anywhere but here. Lesson learned!

Amazing competitive pricing policy. Service was excellent!

Thanks to Rosie, the process of getting furniture for our new homes was made easy and simple. She guided us through the process and helped us with anything we needed! Thanks Rosie!

Beth was a pleasure to work with! She was patient, knowledgeable about their products and all around very helpful. She made it a great experience

Josh was the best! He greeted my parents at the door before my husband and I had arrived. He came back multiple times to check on us in case we had questions or had made a decision yet. We just recently bought a house and were needing multiple pieces of furniture. Josh told us everything up front and didn’t sugar coat it. He wasn’t pushy to make us buy anything we didn’t want and worked with us to find the best sectional for our living room and rearranged the pieces to make it fit best in our space. He was very detailed through paperwork. I would definitely recommend Josh at Ashley Furniture in Spanish Fort, AL. And we will definitely be back for any future purchases!

Beth was awesome!!!

Just bought an AMAZING sectional and the attention that my family received from salesman, Johnnie, was top tier! I am so glad that we chose Ashley for another big purchase. Thanks Johnnie!!

Johnny Carper was amazing helped us buy amazing sectional set. Great service will be back soon.

Mathew was great and very knowledgeable

Mathew was great and knowledgeable even though we spent 3 hours looking at mattresses

Beth was AMAZING!!!! Spanish Fort Store!!! Go see her, she will absolutely set you the best deal!!

Had a great experience with a sales manager, Matthew Springstead, who helped me pick out a mattress and get me set up with financing. He was friendly, VERY informative, and it’s the best experience I’ve had furniture shopping. My man knows his beds, so if you need to know about mattresses, get with Matt :)

Brittany was super helpful, polite, and had great communication found couches we loved and purchased

Brittainy was amazing! She helped me and my boyfriend so much!

Matthew Springstead helped us find the perfect dining room table set. Super helpful.

Beth Geddes was awesome.

Beth was amazing and sweet and helped us purchase a living room set along with the dining table. She absolutely gave 5 star service. I am however going to suggest that Ashley furniture gives their consumers the option of being able to expedite delivery and also give a more definite time on delivery. We understand this is a corporate decision not to do it does not reflect in any way on Beth. She was outstanding!

Suzi was a delight. She was very helpful at picking out a mattress that was affordable and comfortable.

Suzy was very helpful and patient with us. I highly recommend asking for her when you visit the store.

Mrs. Beth has been an outstanding sales lady and has really worked with us on getting the right pieces that we wanted and in the budget we had available. She has been really patient and super sweet throughout the whole process. If you’re looking to furnish your home, you have to go ask for Mrs. Beth at the Ashley’s Furniture in Spanish Fort, Al!!

Matthew was great, helped us with all of our questions, went over all of our options for purchasing and made the purchasing process smooth and easy.

Jonny was very helpful in the purchase of my new couch!

We were there recently and had the best customer service! I believe his name was John or Johnny Carper. He was so nice and helpful. He really knew what he was talking about. I will recommend all my friends to him when they need to make their next purchase.

Big Thank you to Johnny Carper for assisting me with my furniture purchase!! My home looks amazing!! Make sure you go see Johhny Carper at Ashley Homestore in Spanish Fort, Alabama and you will not be disappointed!!

Johnny Carper is very knowledgeable about the products in the store, and very helpful. He is great at accessing our needs and helped us make a great decision for home and lifestyle. I definitely recommend Johnny and this store for all your furniture needs.

Jonny carper is great! Has very good work ethic I would definitely recommend him to anyone who visits Ashley home store!!!

I just purchased a BEAUTIFUL rug and Brittney was GREAT!!!!

Katie was very helpful!

I would like to send a big shout out to Ms Rosie. Job well done and I would highly recommend her.

Great Experience! Rosie was our sales representative and she tended to all of our needs.

Great customer service from top to bottom. 5 stars is not enough for Rosie Brazell. Her knowledge and “can do” attitude made my decision easy. Thank you for all your help. Aloha

Johnny was great to work with! Super easy to talk to and great communication. Highly Recommend

Josh was incredibly helpful with our families needs. We ordered a bed from Pottery Barn two months ago that was “in stock and ready to ship” and our shipping date continued to be pushed back until the end of January. Josh was able to find us a floor model almost identical to the first bed we ordered. He went above and beyond (while we had young children in tow) and we cannot thank him enough. He was kind, professional, and attentive. Our new bed has been great!

Such a pleasant experience! Brittainy was endlessly patient as we looked at every sofa twice (or more)!!! Would recommend this Ashley location to anyone!

GREAT EXPERIENCE. HUSBAND AND I WENT IN LOOKING FOR A SPECIFIC COUCH AND THEY HAD IT. ASHLEY AND JOSH WAS GREAT FROM THE GET GO. NO PRESSURE AT ALL. I HIGHLY RECCOMMEND USING ASHLEY FOR ALL YOUR FURNITURE NEEDS.

We are new in town and need to furnish a whole house. Matthew Springstead took time to show us all around the store and all the different options. I love all the choices. Thanks Matthew!

Amazing sells person and very helpful Rosie. Thanks

Michele was wonderful she helped us and gave us a lot of options and was very informative we were appreciative of her

Today I went to Ashley Furniture store located in Spanish Fort,Al. Rosie B. Was my sales associate. She was very knowledgeable, courteous, and assisted me with my purchase. She knew what I was looking for. My shopping experience was quick and to the point. Thanks Rosie!!

Suzi was our salesperson and was wonderful. No pressure or attempts to “oversell”. Will definitely come back if we need more furniture.

Suzi was great!!!! She was very friendly and took us to exactly what we were looking for!

Suzi F. was extremely helpful with our first Ashley purchase! She greeted us as soon as we walked in and guided us to making our decision while answering all of our questions. Thank you so much!

Suzi Farber gave us amazing and informative customer service! Thank her so much

Michele Hauck did a fabulous job directing us with our furniture pieces today. Thank you for your patience and understanding and direction while we made the decision our our couch

Brittany Holland was our sales person. We purchased a tempurpedic bed as well as a bed frame. She was delightful and patient with our musings as we tried to decide which mattress to purchase. She is knowledgeable & we left confident with our purchase. I’ve shopped Ashley in the past & found them to have integrity & deal honestly. I enjoyed working with Brittainy!!

Michele Hauck was incredibly helpful and knowledgeable. She went above and beyond to meet all of our needs and answer all our questions.

Michele was amazing! Thanks for helping us get our awesome new mattress!!

Beth was so awesome! She did everything to get me the best discount and she was so patient with all my questions!

Excellent service from Michele hauck

Johnny Carper was a DELIGHT to work with. His personality and professionalism is what will bring me back to the store again to continue to furnish my home . I recommend anyone looking for mattresses and furniture to see Johnny Carper.

Very helpful and pleasant experience!

I had amazing customer service when I visited the store and the quality of the furniture was great

Beth was very professional and helpful finding the best mattress for our needs.

Great selection and friendly staff!

The best place to buy furniture!

I have bought a few furniture pieces from this store and every time the overall experience has been warm welcoming and excellent customer service. I like the quality of the furniture and the very reasonable prices. The manager Katie took the time and helped me to pick out the perfect lamp for my living room last time I was in. She was very patient with me and super sweet. I would highly recommend this location!

Had a great experience with Rosie Brazell! Very informative on their products. Would definitely recommend! Quick and easy shopping experience!

Beth Geddes is our sales associate and she did a fantastic job! She was so professional the whole time and even helped me design my new house. She would even answered my texts on her days off! She is great and I highly recommend requesting her when you go in!

Johnny was amazing. He Helped me find the perfect sectional and sleigh bed at a great price.

Had a amazing sales person named Rosie!! If you need some furniture she is the one to ask for!!

Matthew has been such a great help and so patient! We came in 5 or 6 times before finally making a purchase, and he was always so helpful and happy to help us out!!

I went to rooms to go and haverty,s and I’m here to tell you that Suzi and Katie are the best at Ashley in Eastern Shore were the greatest. Don’t look anywhere else this is the place.

Great experience. Joshua Robbins made our experience seamless. Like having a personal decorator. We will definitely be back for our future furniture needs.

Bought a new home and I have no decorating sense at all. Joshua Robbins met us at the door and took all the worry out of picking out decor. He was excellent.

Michele is always extremely helpful. Always a pleasure to work with.

Had a great experience today with Johnny Carper at the Spanish Fort location.

Beth was very helpful with our purchase! 😊

Beth was fabulous! 😊

Suzi was so nice and helpful. She makes shopping for furniture fun and festive….a real talent! Great experience all around.

I loved the pricing as well as the quality of product. My daughter is finally getting a good night sleep.

I had a great experience and Rosie made the purchase effortless.

Brittany Hollins was super helpful when it came to making sure my daughter was ready to move into her new apartment. Very knowledgeable. Highly recommended stopping by to see her!

I came in today looking for some furniture for my apartment Brittaniny came up and asked me what I was looking for she helped me look for everything I needed and showed me the best deals for the items i was looking for. I highly recommend coming here for great customer service and amazing deals.

Matthew was wonderful to work on purchasing a sofa and mattress. He acted as a professional, and we were treated fairly.

Thank you Katie and Beth for the exceptional customer service today! The entire staff was knowledgeable and helpful. We had a great experience shopping at Ashley Furniture!

Beth was very helpful and professional. We enjoyed shopping at Ashley Furniture.

Matthew S. was easy to work with and very help helpful.

Thank you Matt S for helping us find our new furniture! Great customer service!

Matthew was awesome. Made everything smooth and simple process.

Matthew was great to work with. He made my buying experience super easy.

I mean it when I say Brittainy is THE GIRL!!! Walked into the store and she immediately pointed me in the right direction of what I was looking for. She was not only patient, but she was helpful, knowledgeable, and professional! She is the reason I left with my purchase!! HIGHLY HIGHLY RECOMMEND HER!!!

Matthew made the experience smooth and easy!

Brittainy was super helpful today and helped us find the perfect recliner for our new house!

Experience was great ! Thanks to Rosie :)

Rosie was great

Got a great deal today on a sectional. Brittainy was super helpful in making the process very easy!

Rosie Brazell was wonderful and helped us find the perfect sectional for our house! Definitely recommend going to her!

Absolutely the best service! Super helpful and great to work with. Definitely will be working with Rosie Brazell again!

Suzi at Ashley is amazing. She helped me out so much and I was able to find the furniture I wanted to add to my new home. Thank you Suzi.

Michele Hauck is an awesome sales person,she is always friendly and helpful.

Michelle Hauck was amazing! She was patient, kind, helpful, and customer service was top tier. I couldn’t have asked for a better experience.

Rosie provided exceptional customer service support. 👏

I had the greatest time working with Suzi! She is so sweet and very helpful!!

Josh has the absolute best customer service. He understood our needs and price range and was able to make get us the furniture and mattress we loved. Highly recommend this Store and make sure to ask for Josh !

Ashley’s was amazing! Great customer service and best bang for your buck! Thank you Josh Robbins! Have to use him for your home store needs!

Mathew was great! We recently moved from Tulare California to Spanish Fort Alabama and needed to fully furnish our entire place. I gave Mathew the budget I was working with Ans he made it happen! Would totally recommend this place!

Beth was excellent to work with at Ashley! She got me in and out of the store and had exactly what I was looking for!

Great customer service. Johnny Carper is excellent. Always get the best service.

Great customer service!

Great service

Michele Hauck is fantastic. She is extremely patient and takes care of all your needs. 100% recommend her.

Michele Hauck was amazing to work with. She made the buying experience so easy

Great service and Matthew Springstead was very helpful

Rosie is so sweet, she was the first sales lady that greeted me when I walked in the door. Had to furnish my new place and she helped me from start to finish. So patient. I appreciate you Rosie!! Stay sweet the world needs it!

My sales rep brittainy waa amazing. She went above and beyond for me to get my new apt furnitured. I came with a tight budget and worked with me until i got what i needed. Thanks again brittainy.

Michele is an awesome person to work with. Very knowledgeable and helpful

Best furniture shopping experience on the Eastern Shore! If you need some new furniture go see Johnny Carper and he will take care if you!!

Johnny Carper was an excellent sales person. Very knowledgeable and friendly but not pushy in any way. Definitely recommend him as a sales person.

Katie was the best manager I ever had the pleasure to work with. Her employees are nice and great at what they do. I will be back for all my furniture needs.

Purchased condo furniture here and Josh worked with me to find exactly what I wanted and made sure that it was in stock and that I didn’t have to wait forever for it. He made sure I got the best price possible, answered all of my questions, and was an all around great guy! Go in and ask for Josh!!

We needed all new furniture (bedroom set, couch, kitchen table) for our new house so we headed to Ashley Furniture. Beth Geddes helped us right away with everything we needed and more! She was great to work with and helped us so much in the process. She really took the time to make sure we were satisfied/happy! We are very happy with our experience at Ashley, especially working with Beth!

We had great experience working with Johnny Carper. Very happy with our bedroom purchase. Super fast and easy!

Johnny Carper was amazing and so helpful! Great experience!

Matthew was very knowledgeable, and helped me find exactly what I needed! He was very efficient as well. I would buy from him again.

Suzi Farber was the very best. She was very personable but to the point and more than fair. Go see Suzi if you're looking for good quality furniture from someone who knows her products!

Beth Geddes was patient and knowledgeable with us, helped us with our many questions, and checking out was quick and painless. I know other places took forever.

Johnny Carper is the best to work with

I had a great experience. I have entered Ashley’s about three times in the last three weeks and have been greeted by Suzi Farber all three times. She was wonderful and very helpful each time. She got me in and out within 45 minutes. Will definitely be coming back to see her in the future!

Thank you Suzi, you were very helpful in the purchase of our new couch. Very thoughtful and kind.

Rosie was tremendous. She and the manager (Katie) were straight up about what they could do and were able to give me a fair deal that enable my wife to get her dream piece. Thank you!!

Michele hauck was so sweet and definitely helped me so much picking out our first couch

Great experience! Michele was very helpful as well as the accounting department. Will definitely come back.

We bought a table and chairs in June 2022. Recently bought some more chairs as bar stools. Rosie was our salesperson the first time and we requested her the second time. Rosie is very helpful and friendly. Looked at all options and got us the best price. No complaints with anything

We love everything about Ashley Furniture. The staff is very knowledgeable, friendly and helpful. The products are always as they are advertised and described. Quick delivery and the BEST prices always.

Suzi was amazing, very helpful, pleasant and delightful. She made our bedset purchase fun and easy. She explained our options easily to understand. Thank you Suzi.

We had a great experience at Ashley Furniture in Spanish Fort. Josh was our salesman and he was so knowledgeable and not pushy at all. He took us to exactly what we were looking for and we bought our sectional that day.

Found two couches, oversized chair and ottoman from a great salesman who was really helpful (Joshua Robbins) at the Ashley location in Spanish Fort, AL. The cushions are just the right amount of firm and soft…so comfortable and seem to be really well made. Looked at a lot of stores during our search and this Ashley store was by far the best.

I ordered dining room chairs in April 2021. I have not received my purchased it's been over a year.

We had been shopping for a couch or love seat, and visited this store to check out their offerings. One of the store employees, Suzy, helped us out. She has been the best, worked hard to make sure we were pleased with our experience and selections. She was efficient in navigating the options, materials, and delivery. She even had us take home one of the throw pillows that came with them, so we could ensure the colors met our expectations. We are quite pleased with the two loveseats we bought. I would recommend Ashley and especially working with Suzy! Thanks!!

Friendly staff, beautiful furniture, great location.

Friendly employees, however a bit pushy. I guess they work on commission. Literally fighting one another for you.

6 weeks later still waiting for our mattress to arrive. I’ve called customer service and the store , I keep getting the runaround. Customer service says “ no way to track an order” or “ we are waiting on the manufacture”. I find that hard believe because you go to the manufactures website and they state they have product ready to ship. When we first ordered our mattress, store said “ 2-6 weeks .” Now, customer service says “ up to 16 weeks”. It really sucks because, Ashley charges 20% for returns . Like c’mon! It’s 2022 I thought that was a thing of past.

Went to look around and I found the living room suit that I wanted and I love it they are delivering my recliner on the 25 thank you so much.

Waited for months, way past time of promised delivery. I never received the complete bedroom that was ordered. They refused fir us to return are partial order. Horrible customer service, Horrible company policies. Rude people to deal with. Completely scammed.

Josh R was my sales rep and I ordered everything online and over the phone. He put a plan together and made our Orange Beach AL condo look up to date and amazing! Delivery was a very pleasant experience as well!

Greeter needs to be friendly.

Great products and excellent service! Michelle at Spanish Fort was very helpful and got me the best deal on my mother’s recliner, which arrived much sooner than expected.

I will never again buy anything from Ashleys furniture in Spanish Fort. I have been a loyal customer to them for years, we purchased our bed, an armoire and two end tables for the living room and one night stand for the bedroom. This was the fifth and final time we will ever buy from there again. We bought a reclinening sofa and a reclinening chair in May and it wasn't delivered until the end of September and then in broke before the end of November, less than three months.They came ot to repair it and he said he would have to take it apart and my husband told him no that he could take it with him and the chair. It is a piece of junk made with cheap wood and we paid $3,900.00 for the 2 pieces. I guess now when your buying a sofa or chair you need to turn it upside down to see what's underneath it. We were suppose to receive a call back from the manager or district manager and have not received a call backas of today and I just call again. I have called three times and they say within 24 to 48 hours and we never get a call back. Now it's been over a month a still have a broken sofa sitting in our living room we can't even sit on. So I'm just letting you know there is no customer service and management does not care about anything after the sale it seems.

My husband and I had an amazing buying experience at the Spanish Fort location. Be sure to ask for Josh Robbins! Thank you Josh for all your hard work! You made our purchase super easy!

So many things wrong

Waited patiently for the delivery date, got a text asking me to confirm if thursday was good. Confirmed it and then they told me the window would be between 11 and 2. Smack in the middle of the day. I work and i dont have anyone at home who could receive it which put a large strain on my work week, then told me i could pay 60$ to have it rescheduled. Post delivery an hour after they left i noticed a small crack on part of the underside so i got under to look and the whole edge is just shattered, and two washers just randomly fell off it. Payed 300+ for a broken table and 100$ for them to put ot togather without using all the parts. On top of that i have a chair i ordered off their online store that according to UPS didnt ship for a week and a half after they weighed it and put a lable on it. Overall, i am NOT having a good experience with Ashley.

Do not recommend at all!!! For the amount of money you pay for this furniture, you would expect to have it delivered at a reasonable time. I purchase my furniture in June 2021 on a promotional rate and it’s now October 26, 2021 and I have yet to receive my furniture. This is unbelievable!!! I was also told 12 -14 weeks!! This is too long to wait on a dresser and bed set but I have been very patient and it has been longer!! Whenever I call the warehouse to get an update I receive different dates to there’s no ETA. I’m very frustrated with Ashley Homestore Furniture and will not do business again.

We had the best experience thanks to Johnny Carper! He helped us make our house a home 😊

Great quality.

No one answers phone, i bought a reclining sofa, paid cash, $786.00 have to wait 4 to 16 weeks, found same sofa on their site for 68 less. I went up to store, said someone will call you, 2 days, NO CALL!!!! I want the 68 difference back. They cant post one price and sell for another. I was on hold 30 minutes to be dropped on the wait, called back, hold time 45 mins, called again wait time 1 hr. WTH, 2 customers in store when i was there, went home, they didnt give me a pick up address when order comes in. Horrible phone service, no one calls back after i drove all the way back there day after i made purchase. If i do not get a call back, i WILL be cancelling the order. Ive never had such horrible service at an ashley furniture store. Ive purchased a lot, but no more, after this.

On May 26th I ordered my son a bed from Ashley furniture. First they delivered the wrong bed and here it is August 17th and my son still does not have his bed. I would not recommend buying anything from Ashley furniture if you don’t want to wait months to get it. My son needs his bed!!!

Not too terribly impressed with selection and pricing. At the time of our visit all furniture was 14 to 16 weeks out due to build time. This was due to covid-19. I just feel like that should have been mentioned up front instead of after you decide what you want to purchase.

Great staff, talked us into a purchase for recliner and sofa that we weren't there for but thought great deal. My wife and I were getting married in a month so wedding gifts to each other.. What a mistake Got sofa 4 weeks after ordering Still no recliner... 12 weeks Can't call store, you get a call center in GA. **always** 20+ minute wait to get rep **always** Same speel everytime. Like clockwork script reading. Monitoring you order daily. No updates. No clue how long "maybe a couple weeks?" Last time was told it was material shortage on the recliner. Can build a couch with two recliner sections but can't build stand alone? 3* for friendly service but holding rest for lack of product

Ordered full furniture package for new rental condo ordered in December here it is June and still waiting on sleeper sofa for living room every time you call told no update over and over again almost 6 months we had to buy a second sofa to put in just so we could get condo on rental program

PLEASE DO NOT WASTE YOUR MONEY AT ASHLEY!!!!!Delivered a $2600 sectional that was damaged. Was suppose to replace it. Not heard from them nor will they answer their phone!! Everytime I call the corporate office they hang up on me!!! I am always nice and DO NOT lose my temper!!

Purchased furniture in January, it is now May. Was told it would take no more than 12 weeks to get furniture. It is now 19 weeks. I have called every week to get an update on the furniture. They never have anything New to tell me. Bought a new house and it feels empty because we have furniture that has still not come in. Staff has done very little to accommodate the situation. We received one piece and they gave us a delivery time of 2:30 PM to 5:30 PM. They did not arrive till 8:45 PM. I had to takeoff of work to wait on it to be delivered and come to find out that was just a waste of time.

Great store and the greeting was warm. See you soon. Thanks

Couldn't be Happier

Shopping for good deal on temperpedic mattress

We have purchased MANY items at Ashley Furniture in Spanish Fort, AL over the past 3 1/2 years. Michelle is our “go to” sales person and always makes sure we are completely satisfied with our shopping experience. Angela is always helpful behind the desk. We highly recommend Ashley Furniture!

Michelle was great! She helped us find the perfect couch for our livingroom.

Loved Ms.Cindy Yeend!! She is amazing!! Great Great customer service!!

Probably the most boring furniture store I have ever been in. It did not help that although the sign on the door requested us to wear masks the staff did not. One was walking around with her mask under her chin the others were in closer huddle's maskless.