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Ashley Store | Spanish Fort, AL 36527
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Spanish Fort, AL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Spanish Fort, AL
Ashley Spanish Fort Gives Back
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What our customers say
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Beth did a very good job explaining everything from beginning to the end of my Sale!
We purchased a living room couch and recliner from Ashley furniture and our sale rep named Josh who assisted us on past purchases, and he was the one who completed this purchase! His understanding and patients gave us the freedom to search and look first. Once we found the item that we were interested in, Josh went above and beyond with kindness and compassion ensuring our needs were not only met but his ability to find the best price that met our needs! Thanks Josh!
Beth was wonderful!! Everything was explained and we were never pushed into buying. And we were there to buy for my granddaughter!! Thank you! We'll be back!!
Beth was very helpful and nice!
Ask for Beth! She was so patient and offered many options. Beth answered all of our questions and didn't push us into quick decisions. Thanks Beth. We will be back for future furniture needs.
The salesperson, Christy Stembridge helped us pick out a new sofa and loveseat that we be replacing in our living room in a few weeks. She was very knowledgeable of items we for going to purchase. She was also extremely helpful with assisting us with the choices for our new mattress in our bedroom.
Great Service and knowledgeable staff! Christy was excellent in helping us find a mattress. We will be back for more.
Tracie showed my wife and I great hospitality! She also done well helping us pick out a table we could agree on and in budget looking forward to are future purchase! Great people great furniture
Kristy was so helpful and had great suggestions on pieces that would work well in our space. Service was friendly and efficient. Management needs to have the air conditioning repaired.
The store was beautiful and the service was outstanding. The sales people and the store manager were all great!
Great experience. Beautiful store. Friendly, knowledgeable customer service. Fair prices. Will be back!!
Great experience at Ashley's in Spanish Fort with Kristy. She was very patient and showed us everything we wanted. Will definitely come back for the experience.
Went in the store to look at mattresses and mattress covers and they were so attentive to my needs and made sure I found everything I needed
Katie and Traci are both expert advisors on their mattresses and provided us with great service!
My experience at this Ashley Furniture store was incredibly frustrating and disappointing. I visited with the intention of taking advantage of their advertised offer for a free base upgrade with a mattress purchase. However, the staff at the store seemed completely clueless about the promotion. After an hour of waiting until 8:25 PM, they finally offered a mattress upgrade with a free adjustable base valued at $1000. But just when we thought we had a deal after being told that they will work on checking us out, they abruptly reneged, claiming a misunderstanding. The level of incompetence and lack of basic knowledge about their own inventory and promotions was appalling. It's clear that the staff and management need a serious wake-up call about customer service and transparency. Save yourself the frustration and avoid shopping at this location altogether.
We ordered an entire bedroom set On 3/16/24. We were initially told delivery would be 3 weeks, but did not receive our order until 5/18/24. Prior to delivery we received a phone call to accept partial delivery as the legs for the chest of drawers were not in. We accepted and that was the worst decision. We have still not received the legs to our dresser. We were quoted 7-10 business days. After that we were told middle of June. As of today, they have quoted us the middle of July. Again, we are only waiting for the legs of the chest of drawers. This is ridiculous. We have been given the run around every time we call and I am tired of being given excuses and having the deadline pushed back over legs for the chest of drawers. We spent a considerable amount of money of this set and we are frustrated with the lack of communication and missing items.
Excellent customer service. Thank you so much Suzi.
The right amount of attention without being too pushy
Beth was great with handling our beeds.
The furniture is beautiful and Katie is very friendly!
Great experience shopping at Ashley Homestore in Spanish Fort! Rosie was great with us and we will definitely be back!
Lovely store and staff
In store sales persons were very helpful. Delivery was outstanding. Very polite; quick and personable.
Christy was super helpful and patient with us finding a great sofa!
Was promptly greeted at the front door by Rosie Brazell. She helped us with all our questions and took time with us and never made us feel rushed. She was great to work with. Hope she sticks around we will definitely be buying more furniture from her in the future
Beware when buying from this crew. I looked at the web site for a 2 drawer file cabinet, went in to look at it and they didn't have one in stock. I gave the sales person the item number and they wanted to charge me a $100 extra till I showed them the picture.the description said 2 drawer file the picture looked like a 2 drawer file cabinet When I was building it I realized it was 1and 1/2 drawer. Called to return it they said they couldn't do it at store level and someone from corporate would get back with us.. a week later the sales person reached out to me and said I would have to call corp after talking to Sandra the customer service supervisor she said it had been more then 72 hours and couldn't do anything??? And to boot the part is defective and won't go together. She also told me only the store could authorize a return. Bad verbage, bad service, bad company policy, bad customer service. I won't shop here again!
We were shown all the pieces/offerings in the areas I requested. (We were looking to furnish our new cabin; beds, tables, chest headboard, couch and recliners.) Beth was awesome. Friendly and thorough. However, the store was so warm it was very uncomfortable. Beth gave us water but it was too hot to stay and do the sale. I hope to go back and if cooler I may buy it all there. .
Beth was very professional and kind, she helped with any questions we had and made purchasing our furniture a very smooth process at a great price.
If you’re furniture shopping, I highly recommend going to see Suzi at the Ashley Furniture store in Spanish Fort! They have a huge showroom with tons of options for whatever your style is. Suzi was so friendly, helpful and knowledgeable. She also wasn’t pushy and did not hover around me which I very much appreciated- but always available if I had questions. The furniture is beautiful, well made and the costumer service is top notch. Couldn’t have asked for a better experience!
Down home, friendly, joyful, inviting and extremely helpful making decisions
Christy Stembridge did a great job helping us out. Quick and easy.
Kristy was super friendly and helped my fiancé and me find the perfect sectional for us!
We had a great experience with Kristy Stembridge. She was very helpful and patient with us. We love our new couch would shop Ashley Furniture again when we need additional furniture.
Google product reviews.
Ashley has great associate named Rosie she walked us through the process. Great delivery help as well. Our new living room set looks great in our new home.
Had such a good experience at Ashley's furniture store. The lady that helped me was named Michele. She was absolutely amazing! If you go to this store, she's the sales lady you want! She's not pushy and is so patient. I went in and had two sets that I really liked while looking, and instead of her pushing me into getting one that day, I told her I needed a night to think about it, and she was totally supportive of me sleeping on it. Most sales ppl just push push push, but she didnt at all, infact she said she rather me take the time i needed before purchasing something n not totally being in love with it and wishing i got the other set. The next day I knew exactly which one i decided to get. So i called to see if it was in stock, and there was only one more set left at the warehouse. So i texted her phone and told her and she met me back at the store even though it was her day off to make sure id get it and not have to wait a couple weeks! She was absolutely the best sales person I have ever had. ❤️
The staff are friendly, listen, help you find what you're looking for, if you need that. Leave you to wander about if you'd rather do that. A good selection and layout. I'll be back.
We bought a couch and power recliner. Our sales associate was Rosie at the Spanish Fort store and we highly recommend her! She will check on you periodically but not pester you or try to lurk like some of them there do. Rosie was very informative and very helpful.. she even helped me decide what color recliner I wanted and I love it! Thank you Rosie!!!!!
Christy Stembridge was incredibly helpful to me in finding what I was looking for. She listened to my criteria and quickly narrowed down the options, offering pros and cons of each. Very knowledgable, friendly, and easy to work with. I highly recommend her.
Christy Stembridge, was absolutely amazing, she was very attentive and helpful through the entire process. I would definitely recommend coming in to see her!
Rosie is great! Super helpful in picking out my home office desk. I would recommend her to anyone. Super friendly and professional.
Tracie Myron was really kind and very helpful with us, she helped us to decide for our new dining room! Thank you!
Kristy Stembridge was extremely helpful with our search for the perfect couch. She was extremely knowledgeable on the different styles, fabrics and durability. I highly recommend working with her.
Christy was a great sales person
Tracie Myron was awesome. From walking in the door to scheduling delivery!! So helpful, knowledgeable and kind!! If you are looking to go furniture shopping.. please ask for her!
A big thank you to Suzi Farber! She went above and beyond helping us with the purchase of our furniture. Her knowledge and her wonderful personality made our shopping experience so easy and enjoyable! My husband and I would definitely recommend Suzi for anyone needing furniture!
Great selection Beth the sales consultant was Awesome. Took good care of all the details. Look her up if you stop in.
Great store. Helpful friendly staff. Suzie Farber is awesome.
⭐⭐⭐⭐⭐ I had the most wonderful experience at Ashley Home Store today, all thanks to Suzi Farber! As someone who dreads furniture shopping due to pushy salespeople, Suzi's approach was a breath of fresh air. From the moment I walked in, Suzi greeted me professionally and respectfully. She didn't hover or follow me around the store, which I truly appreciated. Instead, she allowed me the space and time to browse on my own. What impressed me most was Suzi's keen attention to my body language. She seemed to intuitively understand when I was ready for assistance, never intruding but always available when I needed her. Her professionalism and non-pushy demeanor made me feel comfortable and valued as a customer. I highly recommend Suzi to anyone in need of furniture assistance. Ashley Home Store boasts a fantastic selection, and with Suzi's help, the shopping experience becomes a pleasure. Thank you, Suzi, for your exceptional service!
Let Kristy show you around. She’s so sweet & super helpful!
If you want it done right and easy, ask for Josh!
EXCEPTIONAL CUSTOMER SERVICE!!! Rosie was my salesperson!!! She was so patient and attentive!! She made suggestions and was really helpful in my decisions!!! She made my experience at the store so pleasant!!! Thank you sooooo much Rosie!!
Gabbie was so pleasant to work with. She is so genuine & was there every step of the way to make sure any question I had was answered. I can’t wait to come back. Sage Puckett
My 80 year old Mom wanted a daybed, so we shopped Ashley Furniture in Spanish Fort Al. We walked in and were immediately greeted by a lovely sales associate named Christy Stembridge. She was a tremendous help, we did not find a daybed, but Christy listened to Mom’s plan for the room & showed her a couch that had a pull-out queen size bed. This actually fit my Mothers plan for the area better than the daybed would have. Kudos to Christy for her brilliant idea, the couch was ordered & we look forward to its delivery in a few weeks. So happy we stopped in… Thanks Christy!
Love love LOVE this store! Excellent experience! Tracie Williams is incredibly knowledgeable, helpful, and kind! I would highly recommend this Ashley location!
Sales personnel are helpful and friendly.
Krystal was nice & helpful. The first thing I requested was forgotten on the order, luckily I caught it before leaving. The amount of time it has taken for my items to come in has been ridiculous & now I have to wait another week to receive it. It should NOT take a month to get your items. I’ve had to reach out several times to get updates. $15k spent. I think next time I may take my business elsewhere.
Nice selection Inventory is limited worth long wait time for delivery Not all attire items are available online
Great customer service, good quality and great communication with deliveries!!
Rosie Brazell was sweet and nice helping us to found our set sofa and end tables. We fill really comfortable while she was patiently waiting for our decision. Thank you Rosie
Tracie is absolutely amazing. She is very helpful and knowledgeable. I recommend working with her.
Ask for Tracie if you want someone that will actually take the time to help you build your rooms exactly how you want them. Couldn't be happier and she gave us a great deal and made us feel really good about our purchase.
The customer service was amazing! Rosie made the process of purchasing a new couch and bed easy. She made my vision come to life. I will absolutely be visiting again.
Our salesperson was super helpful, friendly, and helped us make good decisions for what we needed for our home.
Beth was such an amazing help. We told her exactly what we wanted and she took us straight to our perfect couch!
Michele Hauck was easy to work with and very knowledgeable about the products my wife and I purchased. Absolutely a pleasure to do business with!
Beth was amazing with helping me choose what sofa to purchase for my new home! She was very patient as I was looking at every single sofa in store! I will be returning for future furniture purchases.
Beth is amazing! She has helped us out so much in the past month buying furniture and a mattress, and she is super nice!
Beth was fantastic. Super sweet and helped us a lot!
Kristy, was a great helper.
It was easy to work with the staff they were so friendly and helpful. We had a very friendly associate Ms Suzi Farber we will be returning in the future.They went above and beyond to help me be at home when my furniture arrived.
Beth was very helpful and made my shopping experience fast and easy
Beth Geddes was very helpful, and without pressure we did decide to buy at Ashley.
Joshua was fantastic. We couldnt have asked for a better guy to help us!
Best customer service around! Thanks Josh I bought more than what I needed and my house will look amazing.
Beth was great helping us find an office desk today! We’ll definitely be back to Ashley’s for any future home purchases we have!
Joshua Robbins was fantastic help in helping us. Please go by Ashley for your furniture needs!
Joshua Robbins was fantastic in helping us find the perfect recliner. I highly recommend you come to Ashley and ask for Joshua for your furniture needs.
The staff is amazing! They are friendly and knowledgeable!
Overall, I had a good experience. I worked with Rosie and she was wonderful helping me out with furniture selection and ordering. The furniture that arrived was of good quality. I will be going back for more furniture in the near future.
Michele H. was great to work with. She listened to me and was able to get me the dining table that I was looking for and at a great price. I will definitely go back to Ashley when I’m ready to furnish my formal living room. Also, the young men who delivered my furniture were professional and friendly.
Had the easiest time picking my new bedroom set out with Michele Hauck helping me out. She made sure to keep me within my budget without missing out on quality.
Mark, who was our Sales Associate was knowledge about all the products we were interested in. He was able to answer our questions and was not pushy at all. This particular Ashley store had a great selection of Tempur Pedic mattresses which we knew we wanted to buy. We needed another mattress, but were not set on any particular brand. Ashley has a great selection to choose from, so we were able to get a second mattress as well. Overall, we had a wonderful experience and plan on going back soon to get additional items.
Love the quality and options available. Very professional at the store and when picking up at the warehouse.
Needing a pick me up I went 8nto Ashley's store. I was in the phone but Kristen Stembridge followed me to offered me assistance. She and Jax listened to my thoughts. I left with one assignment and that was to send pictures of the area that I wanted to make happy. The next day, Kristen gave me a call with a plan. After work with much enthusiasm, they patiently helped me secure multiple items to enhance my home. Big shout outs to the whole team at Ashley's...Katie, Kaylin, Kristen, Jax and the gentleman and helped me load (stuff) all of the items into my vehicle.
Absolutely the best. Loved shopping there. Best customer service ever. Katie was amazing.
While looking to replace our bedroom furniture, I went to the Ashley furniture store in Spanish Fort. I met Rosie, who was extremely helpful in helping me in selecting the best items for our bedroom furniture. She was extremely knowledgeable and made the entire process quick and easy! Thanks again Rosie.
I wish I could give 100 stars. As soon as we stepped in Ashley furniture we were greeted by Suzi Farber. She was BEYOND amazing. We told her what my husband and I were looking for than she took us around the store to show us all our options. We discussed before going we were not going to purchase anything that day because we wanted a bit of time to research everything) Instead we ended up purchasing because she made our experience amazing. If you our looking for anything please go in and ask for her. I felt like a made a new friend that is how wonderful she was!
We just moved to Alabama and needed to furnish our whole house. When we walked into the store we were greeted by a very friendly young lady named Rosie. Rosie helped us 2 straight days to make sure we were happy with our picks. Thanks to Rosie we walked out with great deals for most of our home. We highly recommend Rosie and Ashley furniture.
Just bought a leather reclining loveseat and our experience was amazing! The store is huge with a big selection. Tracey was awesome and able to answer all of our questions. We will come back for any other furniture needs.
Tracie was great, very helpful and patient with us while we looked through the store. Will be back, great service.
Beth was our salesperson, & she did an amazing job. She explained the pieces of furniture in which we were interested & guided us to other pieces whenever we asked for additional pieces. She was very patient & accommodating when it came time to work on the financial part. Thanks, Beth!
We had a great experience with Josh! He was very knowledgeable and helped us make an informed decision on our purchase so that we could receive our order in a timely manner and be happy with our couch for years to come! Thanks Josh!
Ashley Furniture in Spanish Fort is our go-to store for furniture. We were there last weekend and had a great experience. We especially enjoyed working with Suzi. She was customer focused and very personable. We are happy with our purchase. Ask for Suzi!!
Very pleased with my new loveseat and entertainment center.
Great experience!!! My wife and I felt very comfortable and the entire team was top quality. I want to particularly mention Suzi. She guided me and my wife to exactly what we wanted. She listened very patiently and spent her entire afternoon to make sure we were entirely satisfied with every step of the purchase process.
Had some issues with my initial order that needed to be corrected and also with getting the items delivered. I had to return to the store to get my order corrected and after issues with delivery I Cancelled my order. After speaking with the GM Katie and Ashley's escalation department, we were able to come to a resolution that made me want to fulfil my order with them. Katie was very helpful in correcting the mistakes and getting my order delivery confirmed on a day that worked for me. Luckily, she was able to work with me to keep my business. They did apologize for their mistake and complications with the order. I will probably order through their store again but probably work through Katie or another salesperson.
We have purchased two sets (We recently went back to electric sofa recliners) of living room furniture at Ashley in Spanish Fort, AL and both times were easy. Susie was our sales lady and she is relaxed, professional and friendly. Overall, both experiences were great. Furthermore, the delivery and setup team were on point. Overall, I enjoy shopping at this location.
Excellent service! The most knowledgeable salesman, Josh! He is the best!
Matthew was great assisting me with finding the perfect furniture for my new space.
Beth at Ashley Furniture helped us pick out beautiful furniture!! She is kind and knowledgeable!! If you want someone who isn’t pushy, ask for Beth!!
Matthew was a great help and super friendly.
Suzi, was amazing and got us an awesome deal . What a great experience. I would recommend her to everyone. Her manager Katie was very nice and helped us with our purchase. 5 stars to Ashley furniture & co-worker’s .
We had a defective recliner that had to be replaced. Ashley stood behind the product and our sales associate, Beth Geddes at the Spanish Fort, AL store made sure everything was handled promptly and in a very professional manner.
Nice store and selection of furniture but worst customer service experience. My husband and I went there and were totally ignored coming and going by three sales people who were sitting in the middle of the store just talking. We looked at chairs that we located without help and left. We didn’t even get so much as a hello or thank you from anyone except another customer who walked by us, also alone and she said hello.
Great experience from start to delivery!
My wife and I came to the store and immediately greeted by Suzi. Her along the the store manager spent a lot of time helping us find the best deal for a couch, tv table and shelf for our new addition. They were so great and will definitely be back!
Beth was very helpful
Beth Geddes was so awesome!!! She really was so patient with us and help with all the many questions i had haha: D When i come back i would definitely want her helping me.
These locations are independently owned and operated, each with their own arbitrary rules and policies, so let me make it very clear that this review is specifically for my experience with this particular store and the Ashley Furniture call center. I had two MAJOR problems (with an extremely simple order) that the managers of the call center would not assist me with or make right and they were rude to me on top of it. The Triforce of terrible customer service. 1. Because the commission based employees here are so quick to take your money while shoveling tons of unnecessary products at you without asking any real qualifying questions, I ended up with a box spring foundation (normally $500+) that didn't work with my bed frame. I was forced to speak with someone from the Ashley Furniture call center because no one at the physical location could be reached. They (rudely) told me that I was not allowed to return this foundation because the delivery team assembled it the day it was delivered, which is part of the normal service they offer, and that by signing for the delivery, I "acknowledged" this. So the complimentary assembly was really just a masked loophole that allows Ashely to deny your returns. Buyer beware. 2. Despite multiple confirmations, they did not deliver my mattress on time, but brought everything else on the order instead, which left me without a bed to sleep on for nearly a month from the date of order. On the day of delivery, I was told my entire order would be arriving: A couch, a (useless) foundation and my mattress. They only brought the couch and the foundation. No mattress. And the delivery person said this exact same problem happened to a client EARLIER THAT DAY and that it happens often apparently. Massive miscommunication runs rampant between the stores, warehouses and delivery teams (something else the delivery person told me), which leaves the customer confused and frustrated. No one from Ashley Furniture will assist you when this happens. You are literally left on your own to wait and you're at the mercy of the warehouse. Your missing items could arrive in a few days, a week or a month. To recap, I was left without a bed due to multiple miscommunications and I'm out $250+ because the delivery team assembled a foundation (which I immediately disassembled and did not use) that should have never been sold to me in the first place and the extremely rude/unprofessional managers at the call center used a fine print loophole to deny my simple return. I just spent thousands of dollars with this company and they would not even take a $250 return (on something that probably has a 500% markup) to help the customer after all these issues. Think about that. In conclusion, I will never be shopping with Ashley Furniture again if this is how they allow their stores to be operated and if I can deter even one single person from buying here, then I'll have gotten my foundation's worth. Avoid this company and watch out for the hidden loopholes. Don't expect any help or professionalism if you do run into problems. They only care about your money, not you. Edit: I have been asked to contact the store to resolve this issue. Will update review after this follow-up. Edit 2: Final update. I reached out to the provided contact and it took them over 5 days to get back to me. They said they would refund the box spring, but also deduct a 25% restocking fee from the return. This company is a total joke. I told them that was completely unacceptable for what I'd been through and to their credit, they actually waived the restocking fee, but not without further condescension and a phone call from corporate. Way too much of a hassle for me to EVER deal with this company again in my entire life. Good luck to anyone else who decides to shop here.
They are just to high not old Ashley
Beth was amazing she really helped and understood everything we wanted. Definitely recommend
ROSIE was AmAzInG! She greeted my husband & me with a great big smile, took us DIRECTLY to the bed I was looking for and badda bing badda boom - we were out the door with exactly what we came for!!!
If you're in need of furniture, Rosie at the Spanish Fort Ashley Store is the salesperson you need to see. She went beyond what I had even thought furniture shopping would be. Rosie took time to show me how different pieces of furniture went together and had lot of patience with my indecisiveness. Rosie is a very kind and knowledgeable young lady and and I highly recommend visiting her for your next furniture purchase.
We’re thrilled with our 2 new leather couches and they were delivered within 12 days of our purchase.
Great customer service!
Rosie did an amazing job and provided exceptional customer service! We went in to just look around and walked out buying new reclining love seat for the theater room.
I’ve purchased several items over the years from this Ashley location and had a great experience with my most recent purchase. Rosie was low pressure and made this latest purchase quick and easy.
Rosie was such a pleasure to work with! She is so sweet and so helpful! Definitely recommend shopping at the Spanish Fort location and asking for her!
Michelle was wonderful to work with! She worked hard to make sure we were able to save money!
Rosie was/is amazing! Friendly and was able to answer our questions. I appreciate her follow up. Great job. Thanks
Rosie was great! She was helpful without being pushy. She even followed up with us to make sure the delivery went well! We really appreciated that!
Me and my wife recently bought two recliners from Suzi. She was absolutely fantastic! Very knowledgeable in the products she showed us and made us feel welcome from the moment we walked in the door. Also, she is absolutely hilarious so be prepared to be entertained by her quick wit! Would 100% do business with her again.
My wife and I stopped by to ‘look’ at living room furniture and we walked out with a beautiful sofa and love seat. Michelle was our sales agent since our regular salesperson was off for the day. Her straightforward and candid answers reminded us why we are returning customers of Ashley Furniture in Spanish Fort, AL. Kudos to her and the store manager who helped us out in finalizing our decision.
Outstanding customer service. Rosie went above and beyond what we were expecting.
We love our mattress. Best service ever. After shopping other stores ,the Spanish Fort store had the best prices & best quality. Thank you
Great experience with Josh. Went out of his way to help us.
Great store and variety. The customer service is great. I would definitely recommend this store.
Beth did an amazing job helping me figure out what exactly I wanted and was very friendly.
Rosie did an amazing job helping us to pick out and get financed with our new couch and love seat, she had answers to all our questions and made the process extremely stress free.
Michelle did an excellent job demonstrating firm mattresses, I was interested in. TEMPUR-LuxeAdapt™ firm Queen Mattress. Ashley eastern shore
Great friendly customer service
I love my new furniture and Michele Hauck in the Spanish Fort store was so much fun to work with!! She went above and beyond to make sure that I was happy with everything!! She is awesome!! The best furniture buying experience I have ever had! Thank you Michele!! ❤️❤️
LOVE this store! Ask for MICHELLE HAUCK.... SHE GOES ABOVE AND BEYOND! She is great
My wife and I wentinto the Spanish Fort Ashley store, and was greeted by Michele Hauck. She asked what we were looking for (rocker recliner), and she said that she had the perfect one for me at the back of the store. She was spot on with the chair. She also made my day when she found a price point I was happy with. We ended getting 2 of these chairs for a great price. Will definitely be back to see her again!
I can't say enough good things about the Spanish Fort location! The entire team was a true pleasure. They made our shopping experience completely stress free. Josh was the salesmen we had the distinct pleasure of working with. He was patient with us and went above and beyond to help us design our rooms. We had to make multiple trips to their location before all final decisions were made and when Josh wasn't there he made sure that he left notes ensuring our specific needs were met. We also had the pleasure of working with Beth and Suzi. They were equally as great to work with. We simply can't say enough good things about the team! I highly recommend asking for Josh. He definitely has a clear passion for this and restores your faith in truly great customer service. Thanks again Josh, Beth and Suzi! We will definitely be back! Kudos to you all.
Had such a great experience!! Thanks to Michelle! She was so helpful and awesome! We appreciate her help!
Rosie Brazil was very helpful and very informative and attentive. Great experience!
Rosie was fantastic at helping get the furniture I wanted. I love my bedroom set. She also helped fix a problem with shipping. I highly recommend her for all your furniture needs.
My family and I we were greeted with a friendly smile by Michele Hauck at the entrance desk. I am convinced that every other employee would have provided us with the same welcoming if they were at the desk. Michele was especially kind to my two boys, even though the youngest was enjoying the showroom like it was a big play ground. I promise, he didn’t break anything and thanks Michele for making us feel at ease and at home. It was fun hearing my 2 year old son laughing and enjoying himself in the store - thank you. I was also impressed when the store manager stopped by to say hi. Thanks for taking time off of your schedule to say hi. My wife loves your showroom compared to the one in Pensacola. It is spacious, welcoming and has a lot of great furniture. Your store had exactly what we were looking for to complement what we already purchased in the past at the Pensacola location. This is why we didn’t stay longer. Michele made my purchase easy and clearly explained the shipping process which I appreciate because it was helpful. I knew what to expect and my next steps when I left. When we received our shipment, we were impressed with how easy it was for us to install our own furniture at home. Most of it was pre-installed already and all I had to do was put legs together for our server and dining chairs - I hope all your furnitures are packaged and delivered this way. Thanks for a great experience. We will see you again in the future.
Beth Geddes was exceptional. She took her time in helping us find the best mattress that fits our needs. We are sure we made a good purchase.
The sales team at the store was outstanding on the purchase side. The crew at the Loxley distribution warehouse (Spanish Fort) went above and beyond with helping me with my furniture delivery. Marco and the whole crew were A+. Thanks and will be buying from Ashley again.
Rosie Brazell was awesome! She assisted us in the replacement of our recliner from an insurance claim. Her professionalism and responsiveness was A++! Her customer service and enthusiastic approach to how she treated us is very much appreciated and we will go straight to Rosie for any future business with Ashley Furniture.
Michele was extremely helpful when I purchased a chair for my condo! If you need a great salesperson call Michele Hauck at Ashley Furniture. She is off on Tues and Saturday. Even if you can’t get the store , call her and she will help you with all your furniture needs.
Rosie was extremely helpful! Found what exactly what I wanted and got me in and out quickly and easily.
Rosie was amazing! Super friendly and helped me with any and all of my questions. Been here a few times before but this was the best customer service I've gotten. Will definetly be back in the future.
Customer service was awesome! Josh was great to work with. Ask for him if you stop in
Went to Ashley to buy a couch. Was greeted by professional,Joshua, very helpful and knowledgeable. Showed us what we was looking for... as well as other options we had. I did purchase a couch and looking forward to receiving it next few days. I highly recommend and will do business with again
Matthew was extremely helpful and easy to work with. William and James delivered on time and were very friendly and helpful in getting us fixed up. Overall an excellent experience!
Rosie was a very big help in getting my family exactly what we were looking for. Definitely will be back for more furniture.
Rosie was great! She helped us find the perfect love seat. We still love it a month later.
Bought love seat today. 5 stars to josh our salesman. Courteous and very helpful. Ashley furniture would be wise to retain him. Excellent job
If you’re shopping for great furniture and an awesome salesperson ask for Beth at the Spanish Fort, AL location. She is attentive and very knowledgeable about their furniture options. I bought a adjustable Sealy mattress.
My salesman’s name was Matthew and he did an excellent good today making my purchase easy and was very helpful in helping pick out an optional pillow for the chair that I purchased.
Great experience shopping at Ashley in Spanish Fort. Michele took great care of us, very professional
Joshua was excellent to work with! He helped us find quality furniture that also fit our budget for our new home. Very thankful for his patience with us.
Katie was a great help in finding exactly what I was looking for and giving me the best deal!
Beth was amazing!!! She really helped us out
Never received what I purchased back in August. Supposedly can't get a refund for what I ordered. The employees bribe people to leave glowing reviews for a gift card to try and bury the real reviews. Lost thousands no thanks to these vultures.
I love Ashley furniture. Such a huge selection with very clear pricing. Leslie was great in helping present payment options.
Beth was fantastic to work with.
Great furniture . Johny was awesome !
Rosie is amazing! She sold me on the cutest bed ever and I love it so much. Highly recommend going and seeing Rosie if you need furniture she is the best
Great experience. Michelle did a great job assisting me with furniture selections. I highly recommend her!!
Rosie helped me find the exact recliner I was looking for. I amso happy.
Beth at Ashley in Spanish Fort was great, Thank you!
Beth was amazing and very attention!! I recommend her for shopping.
Beth took care of us and help us through the process of buying our new chairs. The chairs looks really beautiful and sturdy.
Rosie was so sweet, patient, and knowledgeable. She assisted me with the purchase of a tempurpedic and I had a lot of questions. She answered them and some. Great experience.
Beth was so professional and quick with my purchase. Would recommend
What a great experience! Rosie is the best! She took excellent care of us! We are very pleased with our choice in furniture! Can’t wait until it’s delivered!
Absolutely the best furniture shopping experience ever!! If you're looking for furniture go in and ask for Josh Robbins. He is super knowledgeable about all things mattress and makes sure you're getting what you want. Katie, the store manager is also amazing!! Thank you both for helping us with Our Forever Bedroom furniture.
Brittany and Beth did an amazing Job from the second I came in the door.
Rosie was very helpful and great communication. Great quality furniture and great service. Delivery was quick and professional. Highly recommend the Spanish Fort / Eastern shore store.
Wonderful experience! Rosie was amazing and so helpful!! I love this store!!
Wonderful experience at this Ashley’s Homestore! Beth was our consultant and she was great! Definitely recommend this location!
I would like to thank Rosie for her patience and letting me decide on what I liked and Rosie so gladly order it from the Ashley website. She is awesome and the furniture looks beautiful in my home. Thank You Rosie
Rosie helped with everything she was very sweet and nice and helpful in every way and very polite.
Johnny Carper was great! He’s friendly and very helpful.
Matthew was absolutely great!! He was very knowledgeable, made the shopping experience great. He also made sure I was well taken care of as far as financing. I would definitely recommend him and will be back.
We had a great experience with Johnny. He was knowledgeable and helped us decide on the perfect sectional.
Very helpful. Rosie was the associate that helped me. Very smooth and hassle free process. Recommend asking for her any time you come in. I know I will!
The sales were great but good luck on getting what you paid for in a timely manner! TOTAL NIGHTMARE and will NOT do it again! Bought entire living room and kitchen table and chairs and rugs and lamp! If spending a considerable amount of money I suggest anywhere but here. Lesson learned!
Amazing competitive pricing policy. Service was excellent!
Thanks to Rosie, the process of getting furniture for our new homes was made easy and simple. She guided us through the process and helped us with anything we needed! Thanks Rosie!
Beth was a pleasure to work with! She was patient, knowledgeable about their products and all around very helpful. She made it a great experience
Josh was the best! He greeted my parents at the door before my husband and I had arrived. He came back multiple times to check on us in case we had questions or had made a decision yet. We just recently bought a house and were needing multiple pieces of furniture. Josh told us everything up front and didn’t sugar coat it. He wasn’t pushy to make us buy anything we didn’t want and worked with us to find the best sectional for our living room and rearranged the pieces to make it fit best in our space. He was very detailed through paperwork. I would definitely recommend Josh at Ashley Furniture in Spanish Fort, AL. And we will definitely be back for any future purchases!
Beth was awesome!!!
Just bought an AMAZING sectional and the attention that my family received from salesman, Johnnie, was top tier! I am so glad that we chose Ashley for another big purchase. Thanks Johnnie!!
Johnny Carper was amazing helped us buy amazing sectional set. Great service will be back soon.
Mathew was great and very knowledgeable
Mathew was great and knowledgeable even though we spent 3 hours looking at mattresses
Beth was AMAZING!!!! Spanish Fort Store!!! Go see her, she will absolutely set you the best deal!!
Had a great experience with a sales manager, Matthew Springstead, who helped me pick out a mattress and get me set up with financing. He was friendly, VERY informative, and it’s the best experience I’ve had furniture shopping. My man knows his beds, so if you need to know about mattresses, get with Matt :)
Brittany was super helpful, polite, and had great communication found couches we loved and purchased
Brittainy was amazing! She helped me and my boyfriend so much!
Matthew Springstead helped us find the perfect dining room table set. Super helpful.
Beth Geddes was awesome.
Beth was amazing and sweet and helped us purchase a living room set along with the dining table. She absolutely gave 5 star service. I am however going to suggest that Ashley furniture gives their consumers the option of being able to expedite delivery and also give a more definite time on delivery. We understand this is a corporate decision not to do it does not reflect in any way on Beth. She was outstanding!
Suzi was a delight. She was very helpful at picking out a mattress that was affordable and comfortable.
Suzy was very helpful and patient with us. I highly recommend asking for her when you visit the store.
Mrs. Beth has been an outstanding sales lady and has really worked with us on getting the right pieces that we wanted and in the budget we had available. She has been really patient and super sweet throughout the whole process. If you’re looking to furnish your home, you have to go ask for Mrs. Beth at the Ashley’s Furniture in Spanish Fort, Al!!
Matthew was great, helped us with all of our questions, went over all of our options for purchasing and made the purchasing process smooth and easy.
Jonny was very helpful in the purchase of my new couch!
We were there recently and had the best customer service! I believe his name was John or Johnny Carper. He was so nice and helpful. He really knew what he was talking about. I will recommend all my friends to him when they need to make their next purchase.
Big Thank you to Johnny Carper for assisting me with my furniture purchase!! My home looks amazing!! Make sure you go see Johhny Carper at Ashley Homestore in Spanish Fort, Alabama and you will not be disappointed!!
Johnny Carper is very knowledgeable about the products in the store, and very helpful. He is great at accessing our needs and helped us make a great decision for home and lifestyle. I definitely recommend Johnny and this store for all your furniture needs.
Jonny carper is great! Has very good work ethic I would definitely recommend him to anyone who visits Ashley home store!!!
I just purchased a BEAUTIFUL rug and Brittney was GREAT!!!!
Katie was very helpful!
I would like to send a big shout out to Ms Rosie. Job well done and I would highly recommend her.
Great Experience! Rosie was our sales representative and she tended to all of our needs.
Great customer service from top to bottom. 5 stars is not enough for Rosie Brazell. Her knowledge and “can do” attitude made my decision easy. Thank you for all your help. Aloha
Johnny was great to work with! Super easy to talk to and great communication. Highly Recommend
Josh was incredibly helpful with our families needs. We ordered a bed from Pottery Barn two months ago that was “in stock and ready to ship” and our shipping date continued to be pushed back until the end of January. Josh was able to find us a floor model almost identical to the first bed we ordered. He went above and beyond (while we had young children in tow) and we cannot thank him enough. He was kind, professional, and attentive. Our new bed has been great!
Such a pleasant experience! Brittainy was endlessly patient as we looked at every sofa twice (or more)!!! Would recommend this Ashley location to anyone!
GREAT EXPERIENCE. HUSBAND AND I WENT IN LOOKING FOR A SPECIFIC COUCH AND THEY HAD IT. ASHLEY AND JOSH WAS GREAT FROM THE GET GO. NO PRESSURE AT ALL. I HIGHLY RECCOMMEND USING ASHLEY FOR ALL YOUR FURNITURE NEEDS.
We are new in town and need to furnish a whole house. Matthew Springstead took time to show us all around the store and all the different options. I love all the choices. Thanks Matthew!
Amazing sells person and very helpful Rosie. Thanks
Michele was wonderful she helped us and gave us a lot of options and was very informative we were appreciative of her
Today I went to Ashley Furniture store located in Spanish Fort,Al. Rosie B. Was my sales associate. She was very knowledgeable, courteous, and assisted me with my purchase. She knew what I was looking for. My shopping experience was quick and to the point. Thanks Rosie!!
Suzi was our salesperson and was wonderful. No pressure or attempts to “oversell”. Will definitely come back if we need more furniture.
Suzi was great!!!! She was very friendly and took us to exactly what we were looking for!
Suzi F. was extremely helpful with our first Ashley purchase! She greeted us as soon as we walked in and guided us to making our decision while answering all of our questions. Thank you so much!
Suzi Farber gave us amazing and informative customer service! Thank her so much
Michele Hauck did a fabulous job directing us with our furniture pieces today. Thank you for your patience and understanding and direction while we made the decision our our couch
Brittany Holland was our sales person. We purchased a tempurpedic bed as well as a bed frame. She was delightful and patient with our musings as we tried to decide which mattress to purchase. She is knowledgeable & we left confident with our purchase. I’ve shopped Ashley in the past & found them to have integrity & deal honestly. I enjoyed working with Brittainy!!
Michele Hauck was incredibly helpful and knowledgeable. She went above and beyond to meet all of our needs and answer all our questions.
Michele was amazing! Thanks for helping us get our awesome new mattress!!
Beth was so awesome! She did everything to get me the best discount and she was so patient with all my questions!
Excellent service from Michele hauck
Johnny Carper was a DELIGHT to work with. His personality and professionalism is what will bring me back to the store again to continue to furnish my home . I recommend anyone looking for mattresses and furniture to see Johnny Carper.
Very helpful and pleasant experience!
I had amazing customer service when I visited the store and the quality of the furniture was great
Beth was very professional and helpful finding the best mattress for our needs.
Great selection and friendly staff!
The best place to buy furniture!
I have bought a few furniture pieces from this store and every time the overall experience has been warm welcoming and excellent customer service. I like the quality of the furniture and the very reasonable prices. The manager Katie took the time and helped me to pick out the perfect lamp for my living room last time I was in. She was very patient with me and super sweet. I would highly recommend this location!
Had a great experience with Rosie Brazell! Very informative on their products. Would definitely recommend! Quick and easy shopping experience!
Beth Geddes is our sales associate and she did a fantastic job! She was so professional the whole time and even helped me design my new house. She would even answered my texts on her days off! She is great and I highly recommend requesting her when you go in!
Johnny was amazing. He Helped me find the perfect sectional and sleigh bed at a great price.
Had a amazing sales person named Rosie!! If you need some furniture she is the one to ask for!!
Matthew has been such a great help and so patient! We came in 5 or 6 times before finally making a purchase, and he was always so helpful and happy to help us out!!
I went to rooms to go and haverty,s and I’m here to tell you that Suzi and Katie are the best at Ashley in Eastern Shore were the greatest. Don’t look anywhere else this is the place.
Great experience. Joshua Robbins made our experience seamless. Like having a personal decorator. We will definitely be back for our future furniture needs.
Bought a new home and I have no decorating sense at all. Joshua Robbins met us at the door and took all the worry out of picking out decor. He was excellent.
Michele is always extremely helpful. Always a pleasure to work with.
Had a great experience today with Johnny Carper at the Spanish Fort location.
Beth was very helpful with our purchase! 😊
Beth was fabulous! 😊
Suzi was so nice and helpful. She makes shopping for furniture fun and festive….a real talent! Great experience all around.
I loved the pricing as well as the quality of product. My daughter is finally getting a good night sleep.
I had a great experience and Rosie made the purchase effortless.
Brittany Hollins was super helpful when it came to making sure my daughter was ready to move into her new apartment. Very knowledgeable. Highly recommended stopping by to see her!
I came in today looking for some furniture for my apartment Brittaniny came up and asked me what I was looking for she helped me look for everything I needed and showed me the best deals for the items i was looking for. I highly recommend coming here for great customer service and amazing deals.
Matthew was wonderful to work on purchasing a sofa and mattress. He acted as a professional, and we were treated fairly.
Thank you Katie and Beth for the exceptional customer service today! The entire staff was knowledgeable and helpful. We had a great experience shopping at Ashley Furniture!
Beth was very helpful and professional. We enjoyed shopping at Ashley Furniture.
Matthew S. was easy to work with and very help helpful.
Thank you Matt S for helping us find our new furniture! Great customer service!
Matthew was awesome. Made everything smooth and simple process.
Matthew was great to work with. He made my buying experience super easy.
I mean it when I say Brittainy is THE GIRL!!! Walked into the store and she immediately pointed me in the right direction of what I was looking for. She was not only patient, but she was helpful, knowledgeable, and professional! She is the reason I left with my purchase!! HIGHLY HIGHLY RECOMMEND HER!!!
Matthew made the experience smooth and easy!
Michele Hauck provides outstanding service. Very helpful and kind!
Brittainy was super helpful today and helped us find the perfect recliner for our new house!
Experience was great ! Thanks to Rosie :)
Rosie was great
Got a great deal today on a sectional. Brittainy was super helpful in making the process very easy!
Rosie Brazell was wonderful and helped us find the perfect sectional for our house! Definitely recommend going to her!
Absolutely the best service! Super helpful and great to work with. Definitely will be working with Rosie Brazell again!
Suzi at Ashley is amazing. She helped me out so much and I was able to find the furniture I wanted to add to my new home. Thank you Suzi.
Michele Hauck is an awesome sales person,she is always friendly and helpful.
Michelle Hauck was amazing! She was patient, kind, helpful, and customer service was top tier. I couldn’t have asked for a better experience.
Rosie provided exceptional customer service support. 👏
I had the greatest time working with Suzi! She is so sweet and very helpful!!
Josh has the absolute best customer service. He understood our needs and price range and was able to make get us the furniture and mattress we loved. Highly recommend this Store and make sure to ask for Josh !
Ashley’s was amazing! Great customer service and best bang for your buck! Thank you Josh Robbins! Have to use him for your home store needs!
Mathew was great! We recently moved from Tulare California to Spanish Fort Alabama and needed to fully furnish our entire place. I gave Mathew the budget I was working with Ans he made it happen! Would totally recommend this place!
Beth was excellent to work with at Ashley! She got me in and out of the store and had exactly what I was looking for!
Great customer service. Johnny Carper is excellent. Always get the best service.
Great customer service!
Great service
Michele Hauck is fantastic. She is extremely patient and takes care of all your needs. 100% recommend her.
Michele Hauck was amazing to work with. She made the buying experience so easy
Great service and Matthew Springstead was very helpful
Rosie is so sweet, she was the first sales lady that greeted me when I walked in the door. Had to furnish my new place and she helped me from start to finish. So patient. I appreciate you Rosie!! Stay sweet the world needs it!
My sales rep brittainy waa amazing. She went above and beyond for me to get my new apt furnitured. I came with a tight budget and worked with me until i got what i needed. Thanks again brittainy.
Michele is an awesome person to work with. Very knowledgeable and helpful
Best furniture shopping experience on the Eastern Shore! If you need some new furniture go see Johnny Carper and he will take care if you!!
Johnny Carper was an excellent sales person. Very knowledgeable and friendly but not pushy in any way. Definitely recommend him as a sales person.
Katie was the best manager I ever had the pleasure to work with. Her employees are nice and great at what they do. I will be back for all my furniture needs.
Purchased condo furniture here and Josh worked with me to find exactly what I wanted and made sure that it was in stock and that I didn’t have to wait forever for it. He made sure I got the best price possible, answered all of my questions, and was an all around great guy! Go in and ask for Josh!!
We needed all new furniture (bedroom set, couch, kitchen table) for our new house so we headed to Ashley Furniture. Beth Geddes helped us right away with everything we needed and more! She was great to work with and helped us so much in the process. She really took the time to make sure we were satisfied/happy! We are very happy with our experience at Ashley, especially working with Beth!
We had great experience working with Johnny Carper. Very happy with our bedroom purchase. Super fast and easy!
Johnny Carper was amazing and so helpful! Great experience!
Matthew was very knowledgeable, and helped me find exactly what I needed! He was very efficient as well. I would buy from him again.
Suzi Farber was the very best. She was very personable but to the point and more than fair. Go see Suzi if you're looking for good quality furniture from someone who knows her products!
Beth Geddes was patient and knowledgeable with us, helped us with our many questions, and checking out was quick and painless. I know other places took forever.
Johnny Carper is the best to work with
I had a great experience. I have entered Ashley’s about three times in the last three weeks and have been greeted by Suzi Farber all three times. She was wonderful and very helpful each time. She got me in and out within 45 minutes. Will definitely be coming back to see her in the future!
Thank you Suzi, you were very helpful in the purchase of our new couch. Very thoughtful and kind.
Rosie was tremendous. She and the manager (Katie) were straight up about what they could do and were able to give me a fair deal that enable my wife to get her dream piece. Thank you!!
Michele hauck was so sweet and definitely helped me so much picking out our first couch
Great experience! Michele was very helpful as well as the accounting department. Will definitely come back.
Brittney and Angela went above and beyond to help me with my purchase! Both ladies were super professional and super nice! Would highly recommend this location and staff!!
We bought a table and chairs in June 2022. Recently bought some more chairs as bar stools. Rosie was our salesperson the first time and we requested her the second time. Rosie is very helpful and friendly. Looked at all options and got us the best price. No complaints with anything
We love everything about Ashley Furniture. The staff is very knowledgeable, friendly and helpful. The products are always as they are advertised and described. Quick delivery and the BEST prices always.
Suzi was amazing, very helpful, pleasant and delightful. She made our bedset purchase fun and easy. She explained our options easily to understand. Thank you Suzi.
We had a great experience at Ashley Furniture in Spanish Fort. Josh was our salesman and he was so knowledgeable and not pushy at all. He took us to exactly what we were looking for and we bought our sectional that day.
Found two couches, oversized chair and ottoman from a great salesman who was really helpful (Joshua Robbins) at the Ashley location in Spanish Fort, AL. The cushions are just the right amount of firm and soft…so comfortable and seem to be really well made. Looked at a lot of stores during our search and this Ashley store was by far the best.
I ordered dining room chairs in April 2021. I have not received my purchased it's been over a year.
We had been shopping for a couch or love seat, and visited this store to check out their offerings. One of the store employees, Suzy, helped us out. She has been the best, worked hard to make sure we were pleased with our experience and selections. She was efficient in navigating the options, materials, and delivery. She even had us take home one of the throw pillows that came with them, so we could ensure the colors met our expectations. We are quite pleased with the two loveseats we bought. I would recommend Ashley and especially working with Suzy! Thanks!!
Friendly staff, beautiful furniture, great location.
Friendly employees, however a bit pushy. I guess they work on commission. Literally fighting one another for you.
6 weeks later still waiting for our mattress to arrive. I’ve called customer service and the store , I keep getting the runaround. Customer service says “ no way to track an order” or “ we are waiting on the manufacture”. I find that hard believe because you go to the manufactures website and they state they have product ready to ship. When we first ordered our mattress, store said “ 2-6 weeks .” Now, customer service says “ up to 16 weeks”. It really sucks because, Ashley charges 20% for returns . Like c’mon! It’s 2022 I thought that was a thing of past.
Went to look around and I found the living room suit that I wanted and I love it they are delivering my recliner on the 25 thank you so much.
Waited for months, way past time of promised delivery. I never received the complete bedroom that was ordered. They refused fir us to return are partial order. Horrible customer service, Horrible company policies. Rude people to deal with. Completely scammed.
Josh R was my sales rep and I ordered everything online and over the phone. He put a plan together and made our Orange Beach AL condo look up to date and amazing! Delivery was a very pleasant experience as well!
Greeter needs to be friendly.
Great products and excellent service! Michelle at Spanish Fort was very helpful and got me the best deal on my mother’s recliner, which arrived much sooner than expected.
I will never again buy anything from Ashleys furniture in Spanish Fort. I have been a loyal customer to them for years, we purchased our bed, an armoire and two end tables for the living room and one night stand for the bedroom. This was the fifth and final time we will ever buy from there again. We bought a reclinening sofa and a reclinening chair in May and it wasn't delivered until the end of September and then in broke before the end of November, less than three months.They came ot to repair it and he said he would have to take it apart and my husband told him no that he could take it with him and the chair. It is a piece of junk made with cheap wood and we paid $3,900.00 for the 2 pieces. I guess now when your buying a sofa or chair you need to turn it upside down to see what's underneath it. We were suppose to receive a call back from the manager or district manager and have not received a call backas of today and I just call again. I have called three times and they say within 24 to 48 hours and we never get a call back. Now it's been over a month a still have a broken sofa sitting in our living room we can't even sit on. So I'm just letting you know there is no customer service and management does not care about anything after the sale it seems.
My husband and I had an amazing buying experience at the Spanish Fort location. Be sure to ask for Josh Robbins! Thank you Josh for all your hard work! You made our purchase super easy!
So many things wrong
Waited patiently for the delivery date, got a text asking me to confirm if thursday was good. Confirmed it and then they told me the window would be between 11 and 2. Smack in the middle of the day. I work and i dont have anyone at home who could receive it which put a large strain on my work week, then told me i could pay 60$ to have it rescheduled. Post delivery an hour after they left i noticed a small crack on part of the underside so i got under to look and the whole edge is just shattered, and two washers just randomly fell off it. Payed 300+ for a broken table and 100$ for them to put ot togather without using all the parts. On top of that i have a chair i ordered off their online store that according to UPS didnt ship for a week and a half after they weighed it and put a lable on it. Overall, i am NOT having a good experience with Ashley.
Do not recommend at all!!! For the amount of money you pay for this furniture, you would expect to have it delivered at a reasonable time. I purchase my furniture in June 2021 on a promotional rate and it’s now October 26, 2021 and I have yet to receive my furniture. This is unbelievable!!! I was also told 12 -14 weeks!! This is too long to wait on a dresser and bed set but I have been very patient and it has been longer!! Whenever I call the warehouse to get an update I receive different dates to there’s no ETA. I’m very frustrated with Ashley Homestore Furniture and will not do business again.
We had the best experience thanks to Johnny Carper! He helped us make our house a home 😊
Great quality.
No one answers phone, i bought a reclining sofa, paid cash, $786.00 have to wait 4 to 16 weeks, found same sofa on their site for 68 less. I went up to store, said someone will call you, 2 days, NO CALL!!!! I want the 68 difference back. They cant post one price and sell for another. I was on hold 30 minutes to be dropped on the wait, called back, hold time 45 mins, called again wait time 1 hr. WTH, 2 customers in store when i was there, went home, they didnt give me a pick up address when order comes in. Horrible phone service, no one calls back after i drove all the way back there day after i made purchase. If i do not get a call back, i WILL be cancelling the order. Ive never had such horrible service at an ashley furniture store. Ive purchased a lot, but no more, after this.
On May 26th I ordered my son a bed from Ashley furniture. First they delivered the wrong bed and here it is August 17th and my son still does not have his bed. I would not recommend buying anything from Ashley furniture if you don’t want to wait months to get it. My son needs his bed!!!
Not too terribly impressed with selection and pricing. At the time of our visit all furniture was 14 to 16 weeks out due to build time. This was due to covid-19. I just feel like that should have been mentioned up front instead of after you decide what you want to purchase.
Great staff, talked us into a purchase for recliner and sofa that we weren't there for but thought great deal. My wife and I were getting married in a month so wedding gifts to each other.. What a mistake Got sofa 4 weeks after ordering Still no recliner... 12 weeks Can't call store, you get a call center in GA. **always** 20+ minute wait to get rep **always** Same speel everytime. Like clockwork script reading. Monitoring you order daily. No updates. No clue how long "maybe a couple weeks?" Last time was told it was material shortage on the recliner. Can build a couch with two recliner sections but can't build stand alone? 3* for friendly service but holding rest for lack of product
Ordered full furniture package for new rental condo ordered in December here it is June and still waiting on sleeper sofa for living room every time you call told no update over and over again almost 6 months we had to buy a second sofa to put in just so we could get condo on rental program
PLEASE DO NOT WASTE YOUR MONEY AT ASHLEY!!!!!Delivered a $2600 sectional that was damaged. Was suppose to replace it. Not heard from them nor will they answer their phone!! Everytime I call the corporate office they hang up on me!!! I am always nice and DO NOT lose my temper!!
Purchased furniture in January, it is now May. Was told it would take no more than 12 weeks to get furniture. It is now 19 weeks. I have called every week to get an update on the furniture. They never have anything New to tell me. Bought a new house and it feels empty because we have furniture that has still not come in. Staff has done very little to accommodate the situation. We received one piece and they gave us a delivery time of 2:30 PM to 5:30 PM. They did not arrive till 8:45 PM. I had to takeoff of work to wait on it to be delivered and come to find out that was just a waste of time.
Great store and the greeting was warm. See you soon. Thanks
Couldn't be Happier
Shopping for good deal on temperpedic mattress
We have purchased MANY items at Ashley Furniture in Spanish Fort, AL over the past 3 1/2 years. Michelle is our “go to” sales person and always makes sure we are completely satisfied with our shopping experience. Angela is always helpful behind the desk. We highly recommend Ashley Furniture!
Michelle was great! She helped us find the perfect couch for our livingroom.
Loved Ms.Cindy Yeend!! She is amazing!! Great Great customer service!!
Probably the most boring furniture store I have ever been in. It did not help that although the sign on the door requested us to wear masks the staff did not. One was walking around with her mask under her chin the others were in closer huddle's maskless.
Love working there
I ordered a couch june 5. Was told it'd be here july 11, then july 27th, then august 24th, now september 5th. Today it is August 27th. Still havn't received it. Ridiculuous.
Very nice furniture, pleasant atmosphere, great discounts.
Nice furniture selection
We have bought from this several times and I recommend!!
The two employees I've met at the store were great ordered what I wanted and scheduled delivery. Purchased june 23rd loveseat and recliner. Only July 23rd only recieved recliner and had to submit warranty claim for poor stitching and build quality among other issues. No response as of yet from warranty. As for the loveseat now being told it will not be delivered until October 14th. All I want it our loveseat and a NEW recliner that does not appear as though I built it.
Beautiful furniture, little pricey. Can find "Ashley" brand elsewhere for way cheaper. Write the item number down and have a dealer order for you. (We did) We were greeted when we walked in. Nice selection just too high in my personal opinion.
We were moving from out of state. Michelle H. , was able to get us everything we needed right over the phone at the best price. Still waiting on a few pieces but that's because of Covid and I fault of the store. I have reached out to Steve, the store manager as we did have a few minor issues with some pieces. He was quick to respond and has assured me they'll take care of everything.
very kind, patient, and easy to deal with. Nice furniture. reasonable pricing.
Great service
I was looking for living room furniture for a beach rental in Gulf Shores. When I first reached out to them, I was fortunate enough to get to talk to Jamie, a very sweet lady! She worked with me pretty much over the phone for the entire transaction, since I was 5 hours away. The day the furniture was delivered, it would not fit in the elevator, which honestly, was no ones fault, it just wouldn’t fit. Jamie was so nice and told me to come by the store and see what she could do. After spending a good bit of time with us, she helped us pick out something we really liked and would have no problem fitting in the elevator. On Friday, May 1st, Sylvester Clark and Kendrick Walker from Ashley delivery service came out to deliver the sofas and recliners. They were wonderful and definitely knew what they were doing! My husband and I told them they should teach a class how to move furniture! So needless to say I am very satisfied not only with the furniture, but with everything! Jamie took good care of me from day one! I look forward to buying more furniture from her and Ashley furniture in the future!! ⭐️ ⭐️⭐️⭐️⭐️
We had the good fortune of working with Jamie Tapia and we were not disappointed. She was as nice on the first visit as she was on number seven (she had to have been tired of us)! She was friendly, insightful and helpful as can be. We rotated after years of full time RV’ing to a house and had zero furniture. The Ashley line is of mainstream quality but we’re too old to go high end. The delivery was seamless with helpful and courteous delivery personnel. We had a couple of damaged pieces and are confident it will be adjusted. We’ll certainly be repeat customers!
Sent too much
If I could rate this location a zero I would, I am completely disappointed in the lack a service provided at the Ashley Homestore in Spanish Fort, AL. My family and I were in this store for approximately one hour and were NEVER acknowledged by the staff. My husband and I are preparing to close on the purchase of our first home in two weeks; we thought Ashley would be the perfect store to furnish our new home. Sadly we were mistaken, I’m not sure what the business model for Ashley’s but it’s obviously not centered around customer service. I guess your employees feel that the name Ashley will sell itself and they can treat customers any kind of way. Just to reintegrate, the sales people never greeted, offered their assistance, or thanked us for coming to their place of business. Unacceptable. Disappointed Customers
Great selection,and they did not chase me around the store,I like to look without being followed around.When I found what I wanted to purchase they were very helpful,Great customer service very nice people.I will be shopping at Ashley in the future.
My wife and I bought some furniture at the Spanish Fort store and we are very pleased with our decor. Julie Farber, our sales rep, was amazing and so helpful! We could not recommend her enough, she was so helpful and attentive to our questions and issues that we had!
I had an amazing experience at Ashley Furniture in Spanish Fort Alabama. Julie Farber was great! I highly recommend this store.
Very nice furniture. Great customer service
Great customer service with quality products for a reasonable price. Very enjoyable experience!
Has a great selection of furniture
I would give it less than 1 if I could. They have delivered my furniture in a series of 3 deliveries due to them not having all of the parts. The worst part is they didn't even let us know all the parts wouldn't be available. Each delivery day is a 3 hour window of delivery. That's 9 hours they expect us to take off work for one purchase. On top of that it has taken a total of 2 months to get all of the ordered furniture. I'm extremely disappointed.
Have always bought my furniture here. Great selections and friendly helpful staff.
Great service from Suzi...got just what we were looking for. Can't wait to get our new furniture
Saleslady Suzie Ferber is the best! Suzi is knowledable, flexible and patient with her customers. Thx for all your help!
Awesome service. Great quality furnishings (I've had one of their sectionals for almost 10 years and it's still in great condition). In the end, you'll get what you pay for.
Amazing deals great atmosphere and the best customer service
We didn't buy our couch here because almost serendipitously I found the *exact* couch I had a picture of (and had no idea who made it until I hit up the google machine). HOWEVER, had I not stumbled upon that couch during a 12am internet search session, we were ready to buy and it's all because of the help we received from Sue F. at the store. She was helpful, courteous, and provided customer service that was above and beyond. She allowed us to cruise the store at our own pace and didn't breathe down our neck. She checked in with us and answered questions when we had them. I would return to this store in the future to work with Sue and purchase furniture from her. I highly recommend the store and if you go, ask for Sue (she's there every day except Sunday and Monday)! You won't regret it!! Thank you, Sue!
Great selection, fun place to shop without being pressured to buy!!!
Walked the entire store without any sales associate coming up or engaging the customer. I was a pure cash buyer and ready to purchase.
Salespeople ignore customers
The VERY BEST customer service, quality furniture, exceptional prices!!!
Excellence on their part
We loved our experience! Suzi Farber and Leia Ray were amazing!
Service and selection was as would be expected from Ashley Furniture. Delivery was late, and while the store was apologetic, I would have paid a fee if I were not at home.
Do not ever buy anything from Ashley furniture. If you do don't buy the warranty. I bought there warrant and they stated that if we didn't use it we could get it back. Lie....So I called to get the to clean it as they stated they would. LIE....stated I could get a prorated amount back as a refund or wait 5 years to get it all back.....
Great selection at good prices.
We had an excellent experience from the floor salesperson to the home delivery. We would recommend.
I ordered an ottoman coffee table for delivery to store and I would pick up. I was under the impression that the table would be assembled, and learned that was not the norm. However, the manager said no problem that he would assemble if I didn’t mind coming back. Within a very short time, maybe 30 minutes the store called and said it was ready. I will definitely use Ashley Furniture again. The service was outstanding.
Julie Farber was AMAZING! We were relocating from Cleveland, Ohio and she worked with my husband on location and with me virtually to get us set up for our new home. She provided great suggestions and was able to help us fill our new home with ease! Being able to work with her from a distance was the key and it was a perfect example of customer service- just WOW! Julie will be our go to for all of our furniture needs in the future!
Very competitive pricing. Nice selection for all rooms in the house. Our sales person was Suzie who was friendly, knowledgable and very easy going. No hard sells, plenty of time to look around without the high pressure sales pitch. Will be going back to make our purchase shortly.
My husband and I shopped today for a reclining sofa & recliner at Ashley Furniture. We were greeted by Bill once we walked in. He did an excellent job showing us furniture, reviewing all of our options and dealing with me changing my mind a few times also. I highly recommend you talk with Bill the next time you are shopping for furniture. He is great!
Great service there. Our sales associate was very helpful and knowledgeable about products
Love this store !
I love the options at this store, but the last 2 times we purchased furniture here, the orderes were delayed by several weeks. We have been frustrated with receiving our furniture in a timely manner. Management was very apologetic both times and gave us gift cards toward future purchases, however, when you are waiting on furniture for company or a special event and it doesnt arrive, the gift card was of little consolation. We will have to think long and hard before buying here again or will need to order way in advance of our actual "needed by" date.
Everyone was helpful from the time of the purchase until the time of the delivery. I love the furniture. I will be making more purchases soon!
Quality furniture at fair prices. Adeimy is a friendly, knowledgeable salesperson.
Over pushy sales people. Honesty we left because they were so hounding.
I picked out what I wanted online and then went into the store to see it before purchasing - definitely the best way to go for everyone involved. It seems like the brick and mortar store's prices might be a little higher on at least some items normally (5 - 10%), so I'm advising you wait until a time when the store is doing price matching and you can get that online price - as I did. Be aware that shipping to your home on an online order is free but many items will arrive unassembled, whereas, delivery from the local store is $99 but everything will be put together for you already, brought inside, and setup for you. If I were purchasing something with little assembly, I'd have gone with online. All my items needed to be put together and, while my husband often makes good intentioned promises in favor of saving money, follow-through is iffy at best. I decided to part with the $99, and have it all ready to go the day it arrived. I worked with Angela in the store and she was a real sweetheart. She took her time making sure all available discounts were being applied to my order and that the pieces being ordered in store correctly matched what I had selected online. Overall, a very positive experience that I would readily do again.
Julie Farber is a must see at Ashley Furniture in Spanish Fort. Her level of expertise and honesty are two of the things I value most when looking for guidance in big home purchases. Julie went above and beyond not only once but twice to ensure I receive what I want. Julie is the one to look for and work with at that location and I’ll personally be looking forward to working with her again on a future purchase!
My sales associate Rosie was very patient and helpful throughout my ever changing purchases.
Good furniture at a good price. Enjoyed working with our sale person, Jamie. 5/12/23. Since my last review my wife and I had returned to Ashley furniture to look at new living room sets. We have purchased many things in the past from Ashley and never had a bad experience until now. The sales people were great but we were sold their insurance package on our last living set. Told if we didn’t use it in 5 years we could use the purchase price of the insurance on new furniture. So we were expecting about a $500 credit but when we asked it was $250 plus. That kind of surprised us. So, we asked why the difference and they said it was only for one of the pieces purchased not both. So I’ve bumped my rated down
We purchased a sectional from Spanish Fort Ashley Furniture after several trips there and many other furniture stores. We had a outstanding experience with an excellent sales lady, Julie. Julie was very helpful, friendly and knowledgeable.
Julie Farber was our sales associate. We had a great experience in buying a bed set for our son. We actually never met just talked over the phone when we decided on a bed on the web page. She gave us a great price on the bed set plus a mattress and a mattress protector. The only issue that we had was the pick up date it had been extended about ten days. I called the store and Julie and the sales associate jumped right on it and made it good even though the distributor was slow in getting it to the warehouse Julie had called us on her day off. When the bed was delivered and set up the mattress pad was left at the warehouse I called the store and they had a new mattress pad delivered to my house. My wife and I had purchased furniture from Ashley;s before when we lived in CA and had a great experience there also. Thanks to your sales team we are and are still a Ashleys customer for life. My family stands up and applauds you all!!!.
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
