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Ashley Store | Tuscaloosa, AL 35405
Ashley Store
Store hours
Open today: 10:00 AM - 07:00 PM
About Ashley
The Ashley Store in Tuscaloosa, AL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Tuscaloosa, AL is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Stearns & Foster and PURPLE—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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I was taken care of very well, they know so much about sofa n stuff, show u all t gabits n stuff. I love them <3
Joe was awesome and helped us so much
Our experience at Ashley’s furniture location in Tuscaloosa, Alabama was amazing. So many great workers with positive, friendly attitudes. I specifically want to point out Fred, he took his time to understand what we were looking for and definitely fulfilled our needs. Will always recommend Fred and Ashley’s Furniture team!
We had a great experience with Terri. She was so helpful and answered all of our questions. We highly recommend shopping at this Ashley Furniture store. Ask for Terri!
Best place to get your furniture ❤️
Krystal at Ashley was extremely helpful and made sure we got exactly what we were looking for!
Friendly, not pushy salesman. Found a better price elsewhere, but Ashley came down in price to get our business.
It was a pleasant shopping experience with Christina. She showed me an item that was a perfect match for my family needs. It was also on clearance, which is even better. The team was kind and very helpful throughout the checkout process. Christina was friendly and approachable, so I would shop with Ashley again if I need additional furniture items.
Chris, the manager, was super helpful and fun to talk to. Terri, helped us find something we could get quickly and they even gifted us two free pillows!! Would definitely come back again!!
Excellent service, willing to work with you to get you the best deals and furniture, especially Terri and Chris.
Great service, great prices!
Terri was our sales lady and she was wonderful. She wasn’t pushy and gave us our space to shop but stayed close enough when we had questions we could ask. Highly recommend.
Quick and easy selection and purchase thanks to Meagan’s customer service and knowledge.
Terri at Ashley Tuscaloosa furniture store was absolutely great. She helped me without the whole process. She had great customers service. I left happy and satisfied. I will be back soon !
Beautiful selection of home furnishings in this store. Fred was extremely knowledgeable and helpful with our purchase. Highly recommend asking for him when shopping in store!
Terri was very patient with me and showed me several options. I had a great experience shopping there. Prices were good for the quality of the furniture and availability for my items were in stock.
Fred was great! So efficient and personable! Answered everything perfectly!
Joe was very helpful
Krystal was super helpful and we had an amazing experience at the store.
Very helpful, in and out quickly
Excellent experience with Krystal. She was kind and informative, not pushy at all. She helped us purchase a power reclining sofa and loveseat, and she spoke openly about the best fabrics for pets. She also offered a great deal. Go see her for your furniture.
Great over all experience. Go see Megan.
Terri and Chris were absolutely amazing. Terri made sure I was squared away with my decision and didn’t “force” me to buy anything I was not pleased with . Will be coming back for the ottoman but can’t wait to get my couches that were purchased today!
Joe Sellers was great. Tremendous customer service and knowledge. Highly recommend him to anyone!
Magen was amazing help! Did absolutely anything to help!
Absolutely fabulous help!!
Sarah and Fred were awesome. Very friendly, and helpful.
Easy buying experience
Excellent experience, our salesperson was super helpful and direct with us. Got us set up and checked out quick, and answered any questions we had!
Krystal Eaton at Ashley was amazing! High quality service for high quality furniture
Joe was amazing and really friendly! Informed me on all my options, and made sure I fully understood as a first time customer.
Terri here at Ashley helped us find exactly what we were looking for!
Terri here at Ashley furniture was so much help and helped us find exactly what we were looking for!!
Fred was very helpful
Fred was very helpful and determine to get me exactly what I wanted
Joe really worked with me and I am satisfied with the purchase.
Joe and Fred were great!! Found exactly what we were looking for at a great price!!!!
Terri as fantastic at giving us so many options to hold up to our many dogs
Super fast friendly service from Krystal! She found us everything we were looking for!
Krystal was super helpful with finding us a new oversized recliner!
Ty was super helpful and patient with us and got our new sofa set!
Terri was a great help!
We had a great experience, will be back again!
We had a great experience with Meagan. She took her time and answered all our questions. Meagan made sure to make us feel comfortable throughout the process.
Krystal was very helpful, sweet, & patient!
Me and my wife reviewed excellent service from the floor representatives Joe and Tyler. They both made us feel welcomed and showed us exactly what we were looking for to put in our new home.
Came in the store to talk to Fred. He was professional and helpful. We ended up coming in a second time after shopping around just to work with Fred and his team.
Joe was fabulous to work with & accommodating to our needs/schedule.
Great customer service
Went to get a bookshelf for my home. Joe was the sales rep that helped me that day. He was very knowledgeable, polite, and helpful. Joe helped me picked the bookshelf that was not only functioning but also suited my decor.
Joe was wonderful ! I really appreciate his attitude and hospitality!
Terri was very helpful and answered all the questions that we had , I would definitely recommend working with her with all your furniture purchasing needs!
Terri was very helpful in getting us a good deal, and she’s super sweet! Love our new sectional.
Terri was warm and inviting and more so understood the budget.
Thank you Megan and David for helping me find furniture for my new apartment and being able to assure delivery and assembly on the exact date we need! I’m excited for my move and the arrival of all this beautiful new furniture. Although a lengthy process; you guys were patient and super helpful! Thank you
Krystal was very helpful, great personality, attentive to our needs. Thanks Krystal!
Krystal Eaton was great, very knowledgeable about the products they offered from the fabrics to the layout. Sadly I didn’t get the couch I wanted because of size, but she will be my go to person
Meagan Woods helped us with figuring out exactly what we wanted and ultimately needed. She was very kind, helpful and knowledgeable and was a huge positive part of this experience for us!! Thank you Meagan!!
We had a wonderful experience at Ashley of Tuscaloosa and Krystal was great. Go by and see her and she can fix you up!! Krystal worked with us to make it work!! Will definitely be back.
Joe was a great! Helped me with the living room and dining room set. Super helpful and friendly
Krystal provided exceptional service
Krystal was amazing and helped us find the perfect furniture for our living room.
Joe was great! My fiancé and I are recently engaged and moved in the area and ordered new stuff for our new home! Thank you guys!
Awesome store and experience. Manager Chris is really professional honest and nice. Our sales rep Meghan was very helpful too.
Krystal was super helpful and made our experience so easy!
Meagan was extremely helpful and made the buying process a breeze. Highly recommend Meagan and Ashley furniture!
Ty was really helpful
Tuscaloosa Ashley’s Store was the greatest!!! The sale EXPERT TY. He is just that a EXPERT, he took care of us like no other… Thanks Ty for all your help. When we come back for the rest we’ll be looking for you, thanks again. We really appreciate all the patience and help you showed us!!!
Joe S.was awesome! Thanks for all your help.
Ty did an amazing job making my wife and I feel comfortable, not only on the couch he found us but in the whole process of looking and buying! They got us a good deal and we left very happy!
Chris and Joe did a great job helping me find the right product. Excellent service
I love Ashley Furniture. Crystal helped me add to my collection for my game day townhome. She listened! She looked at what I had already purchased, then looked at my pictures, and measurements and recommended exactly what I needed. All this was accomplished very quickly without wasted time. Come to the Tuscaloosa store and ask for Crystal.
Go see Krystal Eaton here at the Tuscaloosa store for all of your furniture needs. She's very good and knowledgeable about the products Ashley carries.
Had a very great Experience getting our furnitures, Krystal was very nice and helpful thank you for such great service!
Thank you Krystal for all your help,allowing us time to look and answering all our questions.
Ty was amazing!! So helpful and accommodating!
Excellent service! Ask forJoe
Great customer service
Such an awesome experience! Megan and Sarah were so helpful!
Joe was very friendly and patient to find the exact piece I wanted. I would highly recommend to anyone looking for furniture, to ask for Joe. Retta
Bought sleeper sofa when I picked up in Birmingham when tried to put legs on one wouldn’t screw in Ashley customer service insisted letting someone look at it which I did service tech took backing off which was missing most of the staple underneath he found the sofa frame was broke. Ashley furniture picked the furniture up after I paid 109.00. Now I having to pay 150.00 for restock fee who restocks broken sofa. Then I was charged a 29.00 late fee because they didn’t issue credit to my account on time. I want it known how I was treated.
Meagan, Fred and Sarah are the absolute friendliest and most helpful people! I’ve bought several things from Ashley and the experience is always welcoming professional and down to earth perfection!
Megan was extremely helpful and patient in helping me find and buy the furniture I wanted. She was not a pushy salesperson and allowed me to make a selection based on my needs. I love the quality of the furniture at Ashley and the excellent customer service I received was a bonus!!
Shopped for furniture today at the store in Tuscaloosa Al. Krystal Eaton was so helpful and knowledgeable. I recommend Ashley Furniture and Krystal if you are looking for quality at a reasonable price
Ty was great! So helpful!
Meagan is a very knowledgeable on the items I liked
Meagan is the most helpful salesperson ever
Meagan is a girl on fire when it comes to helping us choose what we want
Ty really helped us with our purchase! He’s the best!! Go see him!
Ty was very helpful with helping me pick a mattress! Would definitely go back.
Krystal did an amazing job when I came in. Made sure I was understanding of the whole process and made sure I was taken care of. Make sure you guys get Krystal to help you out.
I love my bedroom set that I bought from them. If you ever go in ask for Ty he’s awesome! Very knowledgeable on the products.
Came in one day to look at furniture and met with tyler he was very attentive! Everyone should come see him !
Tyler was a great help for me finding the perfect mattresses.
The associate Fred made our process of looking for something affordable and great looking really easy. We told him what we liked and he was able to show us everything they had on hand.
Fred was amazing with helping us find our bedroom set!
Meagan is the best salesperson!
The best there is!!!!
Meagan was very knowledgeable and helpful - she was great - will be back!
Joe was very knowledgeable, friendly, and professional. I won't go anywhere else anymore! Thanks so much.
Awesome service, joe took care of my every need. Very professional. I would recommend this phenomenal service to my family and friends.
Ty helped us out immensely! We’ve had our eye on a sectional for a couple weeks and with his help we were able to find an option that worked best for us without sacrificing any of our wants. Can’t recommend this store and staff enough!
Go see Joe and you will be pleased.
Ask for Joe!! He is awesome! So knowledgeable and helpful!
Great customer service and pricing. Go see Joe.
Joe was so helpful when we were purchasing our mattress. My husband and I can’t agree, and he found the perfect in between so we’re both happy. He gave us many options and was so friendly. Five stars, will be back again.
Krystal went above and beyond in helping us today! Krystal was very knowledgeable on the materials! Highly Recommend Krystal @ Ashley in Tuscaloosa, AL!!!
Our sales associate Terri was very helpful and knowledgeable about the furniture we were interested in. She made our experience go smoothly and we will shop with her again.
Joe helped us tremendously with our purchase great place to go. Friendly and they have a ton of options. You should be able to find what you’re looking for.
Our salesman Joe was wonderful 👍
Customer service was the best! Thanks a lot Fred!
Great customer service and great experience! Thanks Fred!
Very helpful, great personality. Made me feel welcome.
If you want good customer service and quality furniture go see Joe and Cynthia at Ashley’s they will get you what you want at an affordable price. I couldn’t be happier.
I had a good experience. Megan at the Tuscaloosa store was very helpful
Krystal Eaton was great to work with! She was patient with us and our 2 kids as we spent hours looking and finally picking a new couch. We never felt rushed or as if we had to pick what she was showing us. She heard what we were looking for and really helped us narrow it down. Overall great experience and will definitely be returning!
Very good. Attentions and service. People very nice
Great service and beautiful furniture!
My partner and I had a great experience at this store and Megan was a huge help! We were not even intending to buy anything that day but she was so nice and explained everything so well in terms of financing, so we ended up getting a whole living room! I definitely recommend this store and especially Megan which is a great person.
Meagan was very helpful and saved me money as well.
Ty and management personnel were great!
We came in search for a bed and mattresses for my daughter, as well as establish credit for her. Megan was wonderful during our entire visit. She explained everything thoroughly and made the process easy and simple. All other employees that we came into contact with were exceptional, courteous and friendly, as well.
Krystal and Fred are exceptionally nice and listened to my needs and got me exactly what I was looking for at a great price! Highly recommend!!!!
We love Terri!!! She’s amazing!! And helped me with all my furniture for a new place. If you ever need help PLEASE ask for Terri!
Terri was very helpful from the moment we walked in the door. Explained everything we needed to know right away and went the extra mile to get us extra off of the original price of the sofa we purchased. The financing was easy and we will definitely come back.
Wonderful sales guy. Fred was amazing
Was very good!
We used Megan and she was great even got us a discount.
Great experience with Terri!!. Amazing customer service!!.
Joe, Anthony, and Cynthia were extremely helpful in helping us to choose just the right sectional! We highly recommend them!
Fred was very knowledgeable and helpful!
The salespeople were all very friendly and able to answer my questions comparing different beds. Very knowledgeable about their products. Sarah handled my financing and it was quick and hassle free. Delivery arrived on time and the delivery men had my bed assembled in no time. I would buy again from Ashley when I am ready to upgrade my furniture.
Meagan was so great at helping me find the right things for my house!!! She is the best!
Ms Cynthia was great
I had such an amazing experience today at Ashley Furniture. Meagan worked so hard to help me find a bed for me, she did not make me feel rushed, she didn’t make me feel uncomfortable for being indecisive yet this young lady was beyond supportive. She put so much effort into getting me great deals and I couldn’t be more satisfied .! I would look for her to help me any day. You go girl keep up the great work .! SATISFIED CUSTOMER
Our salesman was very knowledgeable and helpful to us. We had lots of questions and expectations and they were met with patience and understanding. Highly recommend Fred and the other friendly staff.
Ty was very helpful; Ty showed me a few options when discussing with him the style of living room i was looking for . Im excited about my new furniture. Thank You!
Megan was such a great help! Finally got a new mattress!
Meagan was wonderful! By far our best furniture buying experience!
Great products, fantastic service, super friendly and helpful. Thanks, Ty.
Krystal was awesome and helped us find the perfect sectional… The chair has hidden pockets so we can hide our snacks from the kids :)
Fred was awesome with helping us get our new mattress!!
Krystal is very knowledgeable and very nice!! She was patient with me during this process of furnishing my home.
Fred did an awesome job, made the process easy and enjoyable!
Joe was a fantastic sales person and helped us find chairs and benches with ease for our dining table. Look forward to many years of family dinners with our new purchase.
honestly, it was a great experience. The people are friendly took a little bit longer than I want it, but I was to be expected.
Kiarrah was very pleasant and helpful. We purchased a Barnsana power reclining loveseat with console and an end table. The other lady at desk was super helpful too.
Sale person was very professional and knowledgeable. Nice looking place.
Krystal and Fred did an amazing job helping us find our new furniture. Easy to work with and very professional.
Terri was awesome in helping me pick out the perfect living room set.
THE SALES ASSOCIATE " MEAGAN " WAS AWESOME!!! VERY PATIENCE, HELPFUL, AND REALLY CARED.. AND VERY UNDERSTANDING.. THE ENTIRE STAFF WAS GREAT AT HELPING US WITH WHAT WE NEEDED. I WOULD RECOMMEND A VISIT HERE.
Terri was so great! :)) I highly recommend her!
Megan was very helpful in helping me style my bedroom! Finding an option to please the whole family at a great price Megan bent over backwards to make sure we left happy! Would definitely recommend Ashley furniture in Tuscaloosa.
Krystal was extremely helpful in helping us find what we didn’t know what we were looking for. We would definitely recommend Krystal to friends or family, or return to shop with her ourselves.
We had the BEST experience with Krystal at Ashley Furniture today. We were a little lost about what we wanted for our living room, but she helped us find exactly what we wanted and then some. We are definitely coming back for all of our furniture needs.
Terri was very helpful and sweet. She was patient and didn’t mind answering any questions which we had a lot. I would definitely ask for her. They made shopping really easy and had good financing options.
Krystal was so helpful and really made the experience fun
JOE was ABSOLUTELY PHENOMENAL SALESMAN..His HONESTY AND KNOWLEDGE so GREATLY APPRECIATED...AMAZING SALESMAN definitely b doing business with him again..THANK U JOE
Terri was so sweet and professional. She asked me my needs and helped me find the perfect chair for my husband's father's day gift. She explained payment options, protection plan and pick up/delivery options. Thank you so much.
Mrs. Terri was very patient and helpful during our 3 days of going back and forth on what we wanted to purchase for our new home at Tuscaloosa, Ashley Furniture. Never once did we feel rushed or like she was getting frustrated with us. Thanks again for a great experience!
Krystal was amazing!!!
Krystal was so helpful and knowledgeable!! Highly recommend.
Thank you Ty for helping us find a great piece for our new home! Great experience
Krystal and joe were very happy to help and listened to our needs for our family furniture and were also knowledgeable of what we were looking for very pleasant experience
Krystal and Joe very helpful and done a great job in every way 5 star service and highly recommended
Meagan was fantastic! Great customer service and super seeet!
Terri was an excellent salesperson and answered all our questions. She had a great personality and great to work with. Will be back again!
Krystal assisted us and was so helpful. She took a lot of time with us to find exactly what we were looking for at the best prices.
Joe and Cynthia were wonderful to work with. They answered all our questions.
Meagan was amazingly helpful! She really knows her stuff. She was upfront about all of the offers and details on warranty. Very pleased to be working with her.
Fred did awesome. He got me exactly what I wanted. I am very please!
Gets u in the right price with everything u need
Joe was super nice , knowledgeable about the living room suit, he sold me! I was in and out in less than an hour with delivery scheduled . Super experience! I was recommend Ashley furniture and Joe to anyone wanting a quick and relatively Inexpensive quality furniture. I will be back
Perfect service!
We visited the Ashley furniture store three times working with Meagan deciding on a couple of recliners for our new home. Meagan was very professional and helpful. I will definitely be back for our next purchase and I strongly recommend working with Meagan if you get the chance.
Fred was dope : information was on point with every piece of furniture we brought up. He made sure my wife and I were satisfied to the highest degree.
Fred was super nice and attentive from the time we walked in and throughout our time in the store.
Meagan was awesome. She answered all our questions and even took the time to draw different options when we couldn’t find a style we loved. Excellent service.
Joe was absolutely great…
Joe was excellent! Walked us through everything and got us a great deal! Highly recommend
Jessica is a great person for looking for furniture. Very nice.
Terri was very kind and helpful. She worked with us for over 2 hours to find the perfect mattress for us. We will definitely be back.
Excellent service and helpful advice.
Jessica was incredibly helpful when it came to purchasing our love seat and mattress. She was knowledgeable about all the products we were considering and super personable.
We had an excellent experience with the Tuscaloosa Ashley furniture team, especially Megan! She was extremely helpful and patient while we made up our mind on which set we wanted! 10 out of 10 recommend
Terri helped us so much! Thank you!
I had the best salesman helping me and put up with me changing my mind every week for a month!! Thank you Ty you were great!!
Krystal at the Tuscaloosa store was amazing! She worked with us on getting our couch and was extremely kind.
Highly recommend Krystal at the Tuscaloosa store. She was amazing!
As soon as we walked in Joe made us feel welcome and we were able to walk around with out being hasseled. We were a little apprehensive with making a purchase, but Joe worked with our budget and we came out very satisfied.
Joe was extremely helpful and knowledgeable. Was even given tempurpedic pillows to help with a decision on which mattress we may buy at a later date.
Really good customer service. Came in and they got me taken care of quick was in and out.
Great costumer service, really nice people, and all products are greay quality.
Krystal with a K, is an excellent salesperson at Ashley Furniture in Tuscaloosa, AL! She has a great, bubbly, personality and helped us tremendously! She is extremely knowledgeable and very helpful with all questions we had! Overall the best experience we’ve had at Ashley! Will definitely ask for her again!
Great experience no pressure to buy let us walk around and look. Kiarrah was very nice and helpfull answered every question ans was very personable.
Joe was great! Good service. Thank you
Very cool store, and awesome customer service. Joe was great!
Fred and Krystal helped out a lot in purchasing furniture.
Fred crystal
Fred and Krystal were great help and they were super helpful with the questions we had.
Excellent service
Krystal was wonderful..she helped me from the time I walked in until I walked out with what I wanted! So if you’re in Tuscaloosa Al ask for Krystal she is great and will make it happen!
Cynthia is Very helpful and friendly and will definitely give you some great advice on the furniture and deals
Wonderful experience. Fred was so helpful and showed us lots of options. Stress-free shopping!
Tyler was a great help and made the process fast and simple!
Kiarra is great!!!! Very attentive and good energy level. Nice to have such great patience and service!!!!
Jessica is a lot of help
Our sales representative was fantastic. And explained everything to us down to the shipping.
Joe is great!!
Great service with Terri
Tye was very personable, information and willing to work with us on a great bundled price on 2 different sets of furniture. He was knowledgeable and super friendly . And kept allowing us private time to search further, but right there when we needed him! A great shopping experience. No pressure 🙃😊
Very nice and helpful.
We are very excited about our visit to Ashley furniture store in Tuscaloosa Al. Terri was very professional and helpful, we found exactly what we were looking for in just a few minutes. Great experience, highly recommend .
Beautifully staged. Ty was very helpful.
Ty was amazing, helpful, knowledgeable, and personable. Was able to work with us in our budget! Highly recommend!
Very helpful staff who showed us a lot of options in our price range and helped us finance everything. Great experience!
Joe did a great job helping us.
The service was really good!!!!
I want to send a huge shout out to Cynthia, Jessica, and Anthony!!!! These guys were patience and helped me and my fiancé with all our needs! I look forward to doing business with these guys again!!! Ask for them when you go shopping at Ashley’s Furniture in Tuscaloosa!!!
Miss Cynthia , Jessica and Anthony are great people and have great people skills I give them a 5 star very nice people
Joe was helpful and informative! No pressure, just great customer service!
Very professional atmosphere, with great staff. Helped me find my dream furniture!
I had a minor issue with one of my pieces that was delivered to my home. I went to Chris (store manager) and he assured me right away that he would get the issue taken care of. He kept his word and acted promptly on it. He was not only great during the buying process but I really appreciate his help getting the issue resolved!
Kiarrah Cynthia and Sarah were great. They made our night
Ty was very helpful and patient. Excellent customer service.
My husband and I came in to browse and were met by a warm team that convinced us to go home with an entire living room set.
Megan was very helpful at helping me find what I was looking for.
Purchased a couch from Ashley Furniture Tuscaloosa at the beginning of this year. The couch was delivered broken but we did not realize until after the delivery had been made(damage was underneath). Ashley's own repair guy they sent out said it looked like it was "dropped off the truck"! Started a repair request on Feb 2nd and I still do not have a resolution, even though we purchased the extra warranty! They finally came and picked up my couch for "in shop repair" a week ago and will not give me any sort of timeline for when I can expect it back. I have been on the phone with the service department no less than 10 times over the past 3 months and I am extremely frustrated! Noone at the service number ever has any information to help me and I have been told many times I would receive a call back and have not received one yet! At this point, I would be happy to just get my money back and start the couch buying process all over because right now I am out $1k and have no couch!
Krystal was a great help! She made sure we got our bedroom suit at the best price as quickly as possible! Go see Krystal!
Wonderful experience. Joe made things simple for my wife and I to make a decision on what to buy.
It was comfy, cozy, and for the most part streamlined to get to what we wanted. With the worry of credit and payments, we were unsure about the sofa we wanted, but the salesman Joe was so helpful, and made the process easy to understand that we ended up with it, along with a way to not break the bank in the process! We've gotten a table from here before, and the process is never too difficult, so I'd have to recommend coming here again.
Fred at Ashley Tuscaloosa was awesome!!! Great customer service from the sales associate to the beautiful manager.Happy customers
Great time with Terri! She was the exact personality we needed - helpful, funny, not pushy, and was knowledgeable about what was on the floor. Was able to price things for us using different combos to meet our budget.
Awesome experience today! Megan was amazing, helped us find everything we needed.
I loved my experience. The people here were so nice. Ms. Kiarrah really listened and didn’t push me into anything. She’s not your typical salesperson. She’s patient and kind. I really enjoyed my experience. I got a great deal too and very pleased with my purchase. Thanks Kiarrah and Ms. Cynthia!!
Very nice staff and easy ordering and delivering process! Highly recommend!
Terri was a wonderful , helpful sales representative. She is the kind of sales person I like to deal with . I will come back to her for all of my furniture needs . Thank you so much Terri
Joe was great!
Great Service
Cynthia and Joe were great and worked with me
Fred did a great job finding us the sectional we were looking for at a good price. I appreciated that he let us look at our own pace and came back to check in periodically without hassling us.
My sales representative (Ty) was a big help! Helped us find some amazing items.
Ty was excellent! Helped us with a great deal on a bedroom suit plus the mattress for our new home!
FABULOUS experience working with Joe this afternoon. He went out of his way to finagle the best deal possible for us & was very professional/personable. 10/10 would recommend!
We had such a good experience with Ashley furniture we came back to upgrade our sofa! Terri was so helpful and kind while we picked out our new couch and coffee table! We are so glad we got to work with someone like that was so nice and knowledgeable. We will be back!
Joe was extremely kind and helpful through the whole experience!
Great customer service. Can’t wait to get our new chair! Ask for Ty, he was super helpful!
My husband and I came in looking for a good comfortable bed. They had queens in stock and they are very soft. Got one for a good deal!! We will be back for the king so later on
Twice this year I have found myself in need of new furniture, and being an indecisive person who struggles with choice paralysis, I tried to go to every furniture store in town to try and find what it was I was looking for. Both times I ultimately decided to go with Ashley Furniture. As I said, I can be indecisive and have a hard time making a choice with larger purchases, such as furniture. It can be stressful to have a sales associate hanging by you as you look around a store, even if you have a pretty good idea of what it is you are looking for. When this happens I often feel bad about wasting the time of the associate, and I also feel bad about leaving if I have to think about my options. Every single employee that I interacted with was kind enough to give me space, occasionally check in with me within a reasonable timeframe, and point me in the right direction when I had specific wants/needs with the furniture I was looking for. Even when I would realize I wasn't going to be able to make a decision right then and there and would decide to leave, I never felt pressure from any of the associates to stay. During my multiple visits I had the pleasure of working with Tyler, Fred, Kiarrah and Cynthia, as well as a few associates who just checked in briefly without sharing their names. I'm also terrible with remembering names, so if I did forget to mention you and you know you helped me, I'm very sorry for not including you here! Everyone was patient, kind, and knowledgably about their products. If I asked a question that was a little tricky, no one tried to just make up an answer, and would consult their fellow employees to make sure I had the correct information. Not only does Ashley Furniture have an excellent selection, several of the other furniture stores in town are also carrying Ashley Furniture pieces on their showroom floors as well. I noticed both their neighbor Royal Furniture and both Spiller Furniture locations carried Ashley Furniture pieces, as well as I believe Jackie of All Trades. And I suspect that this is true for most of the other sellers in town with the exception of Haverty's. Full disclosure, during the 2008 recession I was employed by Haverty's at their distribution center/warehouse in Georgia, unloading furniture as it arrived from their various suppliers. I'm familiar with their suppliers (at least during that time), their standard of care when handling furniture, and their quality. Despite this familiarity, I still prefered working with Ashley Furniture. When you shop at Haverty's store here in town it's 50/50 on if you get a pushy sales associate or one that will give you space. As someone who prefers comfort over fashion, there's also a feeling of judgement from the sales associates who all seem to be taught to act posh in a way that makes the experience feel weird. Also their warranty seems pretty lacking. Speaking of which, as a pet owner, Ashley Furniture has one of the better warranty options that I have seen. While no one covers for scratches and bite marks, Ashley Furniture was one of the only furniture companies in town that offered certain coverages for pets that were specifically excluded by almost everyone else. Finally, they offer some of the quickest delivery times because their warehouse is in Bessemer. If the item you are ordering is in stock it can be at your house within a week's time, or if you have the means to pick it up you can potentially have it in your hands the same/next day. If I remember correctly, Spiller's warehouse is in Mississippi, Royal's warehouse is in Tennessee, and Haverty's warehouse is in Bessemer, Georgia next to the Mayfield Ice-cream factory. I didn't ask any of the other furniture stores about their delivery times, or warehouse locations.
Tyler was very helpful and got our order delivered when we wanted!
Initially I had given a 5 star review. These people have THE WORST customer service. I had to change my order a bit and selected a different mattress. I was aware of the 10% fee associated with canceling the mattress (it had not yet been delivered or scheduled) but I didn’t complain. Just looked to cancel and purchase another option that I felt more comfortable with. That was about 2 weeks ago. Since that time the store manager, Chris, has done nothing but give me the run around. He would go as far as to call & notify me that he would calling back with an answer between or by a certain time frame and would just never call back. I would even call and the other employees would say things like “he still hasn’t called back?” or “I would feel the same way.” I have extended patience and grace because we are all human but it comes to a point where you realize you are just being lied to. Blatantly. The “recorded line” means nothing to him. I waited 3 days on an email he said he’d send which still was never sent. This went on for an entire week until finally I was told by Terri that I really just needed to come to the store and sign a new form. I went by as soon as I got off the same day and was told that they would send it for approval for the fly by delivery to be added to the ticket. I also paid another fee to have them pick up the mattress to go with the bed in addition to the other 10% I mentioned prior. Ashley’s scheduling department called to schedule my delivery & then they had to turn around and cancel it due to the store in Tuscaloosa failing to respond all day about the mattress I selected. Of course I was disappointed because I was looking forward to getting the furniture that I willingly dropped over $6k for. When I called Chris about this issue, instead of owning that they were holding up the delivery unnecessarily, he basically threatened to cancel the entire order. Very poor customer service.
Excellent place to buy from
The girl name Megan is so sweet and major .
Great experience Fred was amazing 😀
Great salesman everything was wonderful found exactly want I want for great price.
Nice people nice place!!!!
Terri is awesome! We got the new couch we needed! We will be back again, soon!
kind service and nice people with a great selection of items
I have had the most amazing experience with the staff. Mr. Fred and manager Sarah helped so much with this process. I came in three different times within a week and was treated with such respect each time. Will for sure be working with Ashley furniture in the future.
Nice people in the store good to work with.Ms. Cynthia was very helpful
Great experience! Very helpful!
Fred did an amazing job helping my son find a ggod mattress. He was very informative. He went back and forth to make sure that he had the best deal.
Ty was very nice and helped us find exactly what we were looking for! Can’t wait for my furniture to arrive! Thanks, Ty!
Great customer service and selection. Found what we came in looking for.
Ty was great!
Megan, Ms Cynthia, The office manager Sara were amazing. Very helpful and knowledgeable We'll definitely be back.
Megan + the manager of Ashley Tuscaloosa were amazing! Very helpful, understanding, and took the time to answer all questions that we had!
Terri was excellent and helped us pick out the perfect sofa and recliner for our guest room!
Top notch service!! Tyler Thoennes is a gem. He is very knowledgeable and has a great personality. He made our shopping experience so pleasant and smooth. And a big thanks to the GM Chris as well. Thank you guys; we will definitely be back.
Great customer service!!!!!
Elyria was very nice and helpful. I would recommend everybody go see her !!
Everyone here is super nice and great sales people. There are so many selections to look at. They don't hover over you the whole time or rush you. We had Joe and I really recommended him. He works with you, listens to your needs, and helps you the best possible with budget needs. 10 out of 10, recommend and will be going back for future purchases. Thanks again Joe!!!
Joe was amazing to work with. Very knowledgeable on all the furniture. He was polite, patient and listened to exactly what my concerns were and what I was looking for. And above all else, they worked with my budget and negotiated. Highly recommend!
Terri at Ashley furniture Tuscaloosa is absolutely amazing. Sat with me and worked with me to get me what I wanted not just make a sale. Would recommend 1000 times over
Mr Joe Sellers is an excellent salesman! Recommend him when you visit the Tuscaloosa store! Highly knowledgeable in all areas!
Fred was absolutely wonderful! He explained everything to me very clearly and was so helpful. He made sure I would get the best price possible. He even took time out of his day to come in to work on his day off to help me!!
Elyria was so helpful! She helped us narrow down a couch/loveseat choice to something that fit us perfectly. Ask for her when you go!
Had a great experience with Elyria helping us out to pick out a new couch! Ask for her next time you stop in!
It has been a great experience!! The service is great and the showroom looks awesome and help me made my decision so much easier
Kiarrha and Chris, the manager, were awesome! They went above and beyond with us buying a sectional. Explained everything so we’d understand everything perfectly. Great attitudes and atmosphere
All sales staff were amazing! Kiarah was so helpful helping us pick out the perfect sectional. Chris got us the best price available and was so personable! Would recommend this store to anyone!
Joe was awesome great customer services and made sure I got exactly what I wanted! I left a very happy customer!
Fred was great to work with!
Make sure to ask for Fred when shopping in Ashley’s! He was able to help us with everything we were unsure of! We came in store just to look and walked out with a tempur pedic!
Fred was extremely helpful in the process with helping us choose a new mattress! He was very thorough with explaining every aspect!
Thanks Terri
terri was a great helper
Terri
The salesperson at the door told me I couldn't sit on the couch. Are you serious? I want to buy a comfortable couch and I can't sit on it and feel it? Not coming back.
Great service and quick response to all questions.
Great experience!!! Terri was very friendly and very informative.
Kiarryah was kind, cheerful, not pushy and helped us find exactly what hat we were looking for
Joe Sellers was highly professional and courteous sales associate
Megan who is a new member of this team from what I understand was very insightful and knowledgeable about her area of responsibility. She was able to help me fix an order I had made with another store. Also Sarah was a very good coach and helpful.
Terri was wonderful! Helped in every way possible and left with a dresser! Very pleased
I had the most amazing experience at Ashley Furniture in Tuscaloosa, Alabama with Terri. She was pleasant and funny to work with. I was in need of a good mattress and she was very knowledgeable about assisting me with the one that was right for my body type. Thank you so much Terri, you are the best!!!!!!!’
Ashley Furniture did an Absolutely amazing job with my sectional set… Terri you are truly amazing.. keep up the great job.
Megan was very helpful and got me in and out quickly with the most beautiful set of furniture for my house!!!
Great service
Fantastic selections of furniture and decor for living and bedrooms, as well as dining. Fred was a great help, very friendly and knowledgeable.
Very quick and easy process with Fred. Initially came 2 weeks prior to the date of actually purchasing and the help provided during both times was amazing. Thank you so much Ashley Furniture in Tuscaloosa!
Very understanding and not pushy to having you make a decision. Great team here at Ashley furniture Tuscaloosa
Megan was such a huge help and was so patient with our indecisiveness!
Great service! Joe’s the best!
Fred was friendly respectable and was super helpful
Joe did an amazing job at helping us pick the perfect living room set for my apartment! We appreciate your patience and attentiveness to us.
Joe was awesome! Very personable! The store manager helped us greatly!
Fred was extremely helpful on getting us a great price. Atmosphere was great and everyone had good customer service.
Wonderful experience as we were furnishing our new home!
The staff at Ashley is extremely helpful and I was able to find a nice couch at a good price
Both kiarrah and Terri were sales associate guided me through every step & explained every process
I had a wonderful experience at Ashley furniture today, which is February 29th 2024, the last day of the month. When I originally went into the store, Terri was very helpful and knowledgeable of the merchandise I was looking for. After I left and called back for Terri, she had already left for the day. Mrs. Cynthia was very friendly and helpful and invited me to a special sale they were having today. I shopping around,I decided to go with Ashley for my furniture needs. Joe Sellers help make my purchasing options very easy and smooth going. He explained everything to me and made sure I understood the payment option I was going with for my furniture. I will definitely be back for more item's.
Very great service and help
Kevin was great and got us our matching furniture set.
Where do I started?.. Joe met me at the door, introduced himself and allowed me to browse the showroom floor. I stumbled upon a beautiful bedroom suite, however I only needed the dresser and mirror. He pitched the president’s sale and what sale items would get more bang for my buck. We ended up in the mattress area and that’s where awesome Chris (store manager) sprinkled his magic! Needless, to say I left Ashley’s with bang for my buck and two friendships. What a wonderful experience! If you’re shopping for furniture, please go see Joe and Chris at Ashley’s 😀
The employees are wonderful to work with and really help break the prices down and get you what you want. The distribution center can be a hassle for pick up, but the furniture quality is great. I’ve bought two of the exact same sectional and no issues!
Staff ia great! Attentive, friendly, knowledgeable. Worked with Ty, definitely will go back just for him. He is fantastic!!
Exceptional service! Ty was kind, helpful and attentive. He made our experience relaxing and fun. Will definitely come back again next time we had a need.
My wife and I worked with Ty, he was extremely knowledgeable, friendly, and helpful. It was a wonderful experience working with him and because of that we left with a new couch. I will return to purchase from him again. ⭐️⭐️⭐️⭐️⭐️
Joe was a consummate professional. He helped me find a sofa at a great price that fit the design scheme and dimensions of my living room. I highly recommend him!
Terri was awesome! She helped us pick out a great couch and accent chairs for our home! Wonderful experience!
Great experience with Terri!
Joe was great and very knowledgeable! Made our experience very enjoyable.
Joe was very professional and offered a broad range of options to suit all our needs. Great experience at the Tuscaloosa, AL location!
Terri was amazing!! Very helpful and great customer service!! Definitely come and see her. 😀
Customer service representative Joe Sellers was beyond helpful he not only helped me purchase what I came to get but my future purchase as well
Very good customer service and nice place
The sales team at the Tuscaloosa location of Ashley Furniture was terrific to work with! Terri was my sales rep and was super helpful to understand the pricing options, financing deals, and more. The store is large, well-organized, and welcoming. Overall, it was a great experience as a customer!
We wanted a power recliner, but knew little about them. The store had a large selection, but the salesman, Joe Sellers, was knowledgeable and patient, and found us the one that we think will be perfect. I highly recommend asking for him!
Ty was very nice and displayed great customer. He provided me with a nice experience. He was patient and very knowledgeable. Definitely go to him for assistance whenever you are here.
Joe was extremely helpful!
Tyler (or Ty, as my kids now fondly refer to him as "Unc") was truly outstanding! He was incredibly helpful and had no hesitation in addressing all of my inquiries with complete honesty. I found him to be really approachable and he played a key role in helping us decide on the perfect bedroom set for my two rambunctious 14-year-old boys, who are always wrestling, throwing footballs, and causing spills with their rough play. Tyler went the extra mile to assist us and my boys had a night at Ashley’s that I can guarantee no other 14 year olds have ever experienced. And let me tell you, Sarah had to step in towards the end and work her magic too! I wish I could rate Tyler and Sarah with 20 Stars! ✨✨✨✨✨✨✨
Ty was the best salesman we have encountered while furniture shopping for our new house. He was so compassionate and encouraging during a time that can be stressful. He was always willing to move furniture around, help us with suggestions and listen to our needs. I would definitely recommend going to Ashley Furniture in Tuscaloosa and ask for Ty. Worth the drive wherever you are!!!!
Ask for Joseph!
Terri helped us out and she was awesome, very very helpful. Love her and her professionalism. I will definitely be back . Thanks a lot.
Terri was excellent help! She was super nice and so friendly. I will use her again!!
Joe Sellers need a raise in my book. He was the best sales person I have encountered in a long time along with his supervisor Cynthia Winn they were kind patient understanding if you need furniture or anything for your home. Do not hesitate to go to Ashley furniture in Tuscaloosa, Alabama
Best place ever
Tyler (Ty) provided exceptional customer service. He was very thorough and honest. I have came to this store on several occasions and he provided the best service I ever had.
I loved my experience! Fred did everything he could to make sure I received the best price.
great salespeople.
Terri was awesome!!
Teri is an absolute delight to deal with.
Terri was awesome! Super friendly and helpful. Gave us all the information upfront. Definitely will come back.
We stopped in to look for new living room furniture. Joe took great care of us. He listened to us and assisted us in making a purchase.
We were shopping to replace our worn out sectional sofa. Joe helped us and was absolutely phenomenal. Knowledgable, friendly, and very helpful!!!
Wonderful customer experience! No sales pressure and great service!!
We shopped during President’s Day sale and received an amazing deal. Terri gave us excellent customer service and we look forward to working with her in the future.
ECSTATIC is not even touching the right words on our New sofa, recliner and love seat! Today my husband and I made our first big living room purchase in the Tuscaloosa Al store. Fred and the store manager Chris were amazing on every detail. I can’t say thank you enough for making us feel so welcome and helpful. Well adding to this story… We went shopping again! Got to give a big thank you to Ty and Chris again today on the purchase of our new kitchen table. We can’t wait to get it delivered! Y’all definitely have repeat customers with us ,Thank y’all again! Kristi and Rodney Watkins
Terri was very helpful.
Joe was quite friendly and immensely helpful. Definitely a five star employee.
Good experience.very helpful and nice
Terri is very knowledgeable about everything in the store. She was very helpful, kind, and professional.
Terri provided great customer service
Joe was awesome! He helped us find exactly what we were looking for and got us an excellent price.
Knowledgeable, helpful, and courteous.
Great service! Courteous and helpful!
Ms Terri was very helpful with the whole process. Very kind and polite. Enjoyed working with her.
Great customer service, sale guy Joe and his Manager Chris work with me to provide the best price for what I needed for my home.
Mrs. Cynthia and Ty were absolutely wonderful!! They went above and beyond to make sure everything was taken care of! They made my purchase so easy. I highly recommend requesting them when you go in for a purchase!
Amazing Customer Service from the time I walked through the door til the time we left. Great Experience one of a Kind store rare in this day and age to get customer satisfaction like that !!!
Great experience working with Fred! He was so personable and helpful!
Ty was the best! Such a breeze to work with and very professional! Definitely recommend going to him to help you pick out furniture!
Terri was so patient and amazing. I can't believe we didn't spend more money to get all the pieces we needed for my office!
Service was great
Great service. I got just what at I was looking for.
I had one of the best experience in Ashley with the very helpful Ty. He was patient and helpful and made my decision and purchases seem less stressful than I thought it would be. Thanks Ty for your help!!
Quick, efficient, well priced and great service. The furniture in the store is awesome. Would definitely shop there again.
good furniture with wonderful customer service
Everyone was very helpful and kind, and from the minute we stepped into the store, we were helped and treated with care, given many options for what we needed, and overall just met with great customer service!
Terri was extremely knowledgeable. She was very personable and friendly. It was truly a pleasure dealing with her. Also, the manager (Chris) was so friendly & helpful as well. He added to the experience by providing us with extra details and facts regarding the company & quality of manufacturing. Everyone at the store was so friendly and made us feel so comfortable. I highly recommend buying from this Ashley store location and the wonderful people here!
Our attendant, Fred, was very helpful and informative of the plans and prices for certain pieces! He answered all of our questions!!
Terri has excellent customer service, and attitude was awesome.
GREAT customer service. Will continue to use Ashley for future needs. 10000 out of 10
Terri is a fabulous salesperson. She took so much time showing me all over the store. Giving me advice and suggestions. So happy with her and my choice and will definitely be back.
Tyler did a great job and made this easy.
Sales person was very helpful and in formative, and store was very clean
Terri was absolutely amazing!! Excellent customer service. Highly suggest this location.
Megan was great to work with! Super easy process!
Terri was very helpful and took time helping us find the perfect couch and mattress! Will definitely come back for future furniture needs!
Ty is awesome and very knowledgeable about the quality of items in the store and online. He helped us out tremendously. Thank you Ty.
Great service from Terri.
Buying a bedroom set was a breeze. Fred was accommodating and knowledgeable and made the entire buying process easier. I asked questions but didn't have to ask a lot because everything was thoroughly explained.
Great customer service.
This is the most wonderful time I have had. Ms. Crystal made my shopping experience a blessing.
Ty was very helpful, polite, and patient. Excellent customer service
I truly enjoyed my experience at Ashley Furniture Tuscaloosa because the sales lady was very helpful in helping to find bedroom sets for my grand daughters without overshadowing me but remaining at a close enough distance to answer questions that I had about pricing. I really appreciated that because I never felt pressured in making a decision.
Fredrick’s customer service was impeccable and made my process so easy!! I will be referring him and Ashley to my friend and family.
We had a great experience at buying our bed, thanks to Joe who was very kind and help us to go through all the purchase.
it has been a great experience 10/10
Really good service and works really hard to find what you want
Fred is a great salesman! Very happy with how well he knew about the furniture.
Fred was awesome
(Translated by Google) As (Original) Como
Great options for teen boy’s bedroom furniture. Great customer service!!
Fred was great!
Very helpful and wonderful to deal with! Will be back!
Just purchased a dresser. Terri was super helpful in helping us find something in our design style and budget.
Fred was great to work with. No pressure!
Fred had great customer service and made our decisions easy.
Terri was absolutely great. She was knowledgeable about everything in the store. I would recommend her specifically to anyone. Very good attribute to this company .
Krystal was so friendly and she also let my daughter help during the purchase process.
Terri was the best furniture consultant to work with, our shopping experience was fun, and amazing,and she coronated our entire living room, I will totally use her again, also she was the sweetest.
I enjoyed my experience at Ashley’s. Good customer service was shown!
Terri was great! She spent plenty of time with us as we were undecided on what we wanted. She answered all our questions and we got the sofa set we want at a great price.
Terri was great to work with and very knowledgeable. She got us a great price too.
Friendly and not pushy, a great experience
Best experience buying new furniture for my home. Very knowledgeable and friendly.
Great customer service clean store! Fred was great.
Terri was great really helped me find a couch that would work for my needs
Great service and prices couldn't compare . Looking forward to my next visit very soon
Krystal was amazing and sweet. She helped me out the best way possible and made sure i was very satisfied. I will be back to get more with Krystal. Thank you.
Joe was very helpful and friendly and a very nice salesman to anyone and answered all of my questions and concerns!
I receive excellent customer service from Fred!! Greeted me upon walking into the store, told me about present sale that they had going on and also walked me thru the store to show me other items similar to what I was looking for to get the best price and match to what I was looking for. Thank you Fred!!
Their customer service is sub-par. I purchased a custom sofa that is going to take 8-12 weeks to be made. I went to the Tuscaloosa location but was going to have it shipped to another location in the state. The sofa is being made in Mississippi so I did not think this would be an issue. They said I could pick it up for free or pay them over $800 to have it shipped. I mentioned that there were three Ashley stores within an hour of where it was being shipped and they said that it was not owned by their corporate office and was no affiliation with them. They did not try to find a solution so I cancelled my order. It took them a couple of minutes to charge my credit card but took them 30 minutes to reverse the charges. It took a couple of days before I received the credit. I would not recommend Ashley in Tuscaloosa if you are going to have the product shipped out of town.
Fred was very helpful and I was in and out quick as ever! Easy.
Krystal was amazing sales person highly recommend.
Ty helped me in my search for the statement piece I needed for my home. He is very knowledgeable and the consummate professional. He answered my questions and made himself available for contact during my “contemplation period”😂 and was ready to assist me in every way on the day I came to purchase my pieces. The entire staff was helpful and courteous. I will be shopping with you all again.
Joe was fantastic and very easy to work with. He was very helpful and informative when we asked questions.
Excellent experience with Tyler Ray.
Terri was a great salesperson. She helped us find the best set for our needs. Come to Ashley Tuscaloosa and ask for Terri.
Had a good experience with Fred at Ashley Furniture store in Tuscaloosa,Al…he gave me the run down of everything I needed to know,Love it
Great experience Fred help us with a new bed set and mattress
This awesome salesman named ty was very nice,knowledgeable about the products in the store,Also,very helpful......Made my daughters day.#Happy Customer
My sales associate's name was Ty and he was absolutely awesome. He was patient and very thorough with the info given and I would definitely shop with him again.
Amazing sales person, Fred, so patient and knowledgeable.
Had an amazing experience! great service, everyone so nice and helpful!
Terri was great and helpful and I’m very pleased with my purchase.
Ty was awesome! His professionalism and customer service was great!
Great service. Awesome job.
Terri and Cynthia were amazing! As a young couple they gave us the knowledge to make a proper decision on a big purchase. Big store with selections we couldn’t find elsewhere, worth the stop.
Terri and Cynthia went above and beyond for me and my boyfriend. They were so helpful and worked with us to find the best couch. Definitely go and see them!!
I was anxious about somethings that are going on with me and the ladies here at Ashley, Cynthia and Terri were simply wonderful.
Great experience. Bought the furniture.
This store is great! They are super helpful and didn't mind our kids being with us. They were very personable and patient.
Krystal was very nice to me, and very helpful, luv u Krystal
Great experience
Terri, our sales person was awesome. She was very knowledgeable and patient as we decided what we wanted. We will definitely comeback to Ashley Tuscaloosa store for any furniture needs.
Terri was very pleasant w us and got us the best deal. Made everything alot easier
Ty helped me with my purchase. Used their credit option. Everything was quick and easy
The staff was very helpful. Mr. Ty ,in the Tuscaloosa store, talked my wife into buying a couch after 5 minutes of walking through the door. 😁
Terri was so helpful during our shopping and buying experience!
Fred was very helpful and informative. Go see him for all of your furniture needs!
Great experience
Joe was great! He was very patient and knowledgeable!
Ty and Cynthia are the absolute BEST! If you are going shop ask for them, they will help you with whatever you need. Friendly and helpful is definitely what they are!
Ty and Ms. Cynthia are awesome. They were patient while helping us find the perfect furniture for our dream home.
Tyler was amazing and very helpful. Found exactly what we were looking for and more. Definitely will be back soon. Eric & Anja LaFoy
Excellent service from Fred. He got me the financing I wanted and at a great price! He was patient, thorough and knew the products. Would definitely do business again with Fred and Ashley Furniture!!
Tyler was extremely helpful. Excellent customer service.
Tyler Ray was so helpful, and always wanting to get you the best deal for your money. I would highly recommend him!
Great customer service!
Joe was fantastic! We would highly recommend him to anyone that comes to Ashley in Tuscaloosa.
Wonderful experience
Whoever served us helped us choose a good quality sofa! So Good 👏
Ashley’s customer service is unmatched. She is friendly, knowledgeable, and resourceful. So glad she is my sales rep!
Knowledgeable staff.
Very friendly, professional service! We always buy out furniture here!
My experience was great Fred helped me and got things taken care of for me
Krystal was amazing! If you’re in Tuscaloosa stop by to see her.
Joe did great job helping us find what we needed.
Made it very comfortable & easy to pick out the right choice of furniture,
Chrystal was excellent ! She helped us to get the bedroom set we wanted !!! 10/10!!!!
Love this place!
This is not the first time we are working with them and they have been always very helpful. Cynthia and Fred did their best to provide us with whatever we needed.
Great shopping experience! Terri and Sara were great!
Great customer service. Tyler Ray really helped me and my wife find the perfect furniture for our home at a reasonable price.
Krystal is professional and patient. Go see her at Ashley's in Tuscaloosa!
Terri been amazing wonderful, helped us picked out amazing furniture, made sure it was just what we wanted, even with a picky boyfriend she was so patient with us on everything. Always had a smile on her face friendly, I would recommend her to any person. Also Crystal is a wonderful person as well she also helped a lot with us making a decision on things both girls are amazing
Great experience. Tyler Ray was very knowledgeable and was very helpful with our purchase
Krystal was a very helpful
Joe was very helpful and wonderful in helping me and my daughter out. He was so nice and patient. And this is the Ashley Store in Tuscaloosa Al
Fred was extremely helpful. The entire staff was extremely welcoming.
Salesman was super helpful and patient. Went the extra mile to make sure I was satisfied. Will definitely shop here again!
I went there it didn't take long to get my paper work ready thanks to ms Terri for hooking me up, if you need any thing make sure you go and Ask for Terri
Quick easy and great buying experience!
Krystal was AWESOME to work with!!!! She was very helpful and made my shopping experience less stressful!
The furniture of course is nice, and great atmosphere upon arrival. This particular time we were meet by, Tyler Ray (I hope I got it right) his personality was great! He’s funny and he went the extra mile to get me what I needed and when I needed. If you’re ever in this store ask for him! You won’t regret it!
Lovely store with great options on the floor and prices.
After hours of looking for the right couch, Ty was able to help us find the best one! Thank you so much for your help!!
Wonderful experience, best we have ever had. Our sweet saleslady was so kind and patient. Wanted to make sure we were happy with the purchase and price. We were very happy and easy purchase. Can’t say enough about how nice and helpful the saleslady was to us tonight. Thank you!
Terri was so helpful and sweet!!! We love and can’t wait to receive our new recliner! Thank you!!
Sales person was very helpful and knowledgeable about the products that we were interested in purchasing.
Awesome service from Tyler Ray!!!
Very courteous and helpful. Will shop here again
Terri was extremely helpful! She will give you some great ideas on all the possibilities of setting up your furniture!
Loved working with Terri! She held our hands through the whole process.
Terri was so helpful in meeting our needs.
Purchased a beautiful dresser from Fred at Ashley's in Tuscaloosa. Fred was very helpful and informative on all the bedroom furniture. Cynthia was also very helpful in selecting furniture pieces. I will return for other pieces to the bedroom set at a later date. Thanks 😊
Krystal was great! Wonderful service & good deal on multiple pieces. Had just what we were looking for.
Joe did a great job showing me around. Very friendly and patient with my pickiness.
Great service
TERRI was outstanding,terrific, and Wonderful.She solved our bed frame problem!!
I don’t normally do this but when credit is due I have too. While visiting this store I was very impressed with the sales rep (Selena) that was helping me. She was very attentive and helpful and made the experience personable. Once again thank you!
Krystal was amazing! Great service!
Tyler Ray was an absolute help. He’s there to answer questions but not breathe down your neck. Even after he knew I was committed to a sale, he still went out of his way to get additional discounts. He was completely upfront, and the entire experience was fantastic. Forget furniture, have Tyler run for local politics.
Tyler Ray at the Tuscaloosa, AL location of Ashley Furniture is hands down the best and most informative salesman I’ve ever done business with. From the time we walked in the front door, he worked to get us exactly what we wanted, at the best price possible. 10/10 would recommend
Very helpful! We are so excited for our furniture to come in :)
Krystal was a great help getting bedroom furniture for my son
I just want to say Thank you to Terri at Ashley Furniture! My 13 year old daughter is getting new bed room furniture and we can’t seem to agree on anything! So I took her in Ashley and Terri greeted us and helped us every step of the way!! She was so patient and informative on all the different styles and mattresses!!! She was FANTASTIC!!! I will definitely be going to see her soon!
Tyler is the best- I came in with just a photo from a different website and he helped me find the best couch with the best price!!
Very helpful and quick!!
Terri was So Helpful and kind! Thankful we got to have her Serve us.
Had the best experience at Ashley's furniture with Terri. She assisted with helping me pick out the perfect mattress for my truck. Go see her for all your furniture or mattress needs!
I'm still waiting on a cancelation and dispute resolution. The order was placed on a Saturday, I canceled the next day both verbally and in writing within 24 hours of their 72 hour policy. I had to call numerous times and emailed over the next 2 days with zero help from management. I had to go through my credit card company because the store refused to cancel the order I made, later calling me to confirm me stating I requested an in store credit. Odd when they had it in writing I wanted to cancel outright and odder still that they weren't willing to assist any other time I called. Please go elsewhere.
Krystal
CSR was amazing and so helpful. Can’t wait for the furniture to arrive and our new home to be finished!
Came in looking for furniture for our local office, Terri was the first employee to greet me she did multiple estimates for me finally found an off the floor set that worked perfect for my needs! She was absolutely wonderful professional and a joy to work with!
Great experience with Fred
Terri was great to work with!
Krystal
Fred’s customer service was excellent!!!
Krystal was fantastic and explained everything in great detail! Highly recommended coming here and talking to her!
Ayeeee
Easiest and hassle free process there is.
Tyler was very helpful. Will definitely be coming back here
Ty was the most awesome salesperson! He is very knowledgeable about the products in the store and made my entire experience very comfortable and fun.
Come see Tyler Ray. He was super helpful and patient with us and helped us get a great deal.
I went in on Saturday with a pretty vague idea of the bedside table I wanted. Caleb was extremely helpful and hearing my feedback on the first couple he showed me, we found the absolute perfect fit. I was in and out in less than an hour, all in all a great experience
Very helpful
Krystal at Ashley Furniture was very helpful in assisting us with our purchase. She answered all our questions and helped us get a better deal in store than on the website. All other store employees were helpful as well when we went to the store several times to look at sectionals.
Krystal was my sales associate and she’s was so helpful and very nice. She made sure I got everything I needed.
Our experience was today. Tyler was awesome and presented us with everything we needed. We’ll definitely be back when we need more furniture.
Service was great and very helpful
Caleb at Ashley Furniture in Tuscaloosa Alabama was amazing with my purchase. Go see him. Very professional.
Caleb was my furniture professional today & he was Absolutely Wonderful & Very Sweet. I had an Awesome experience shopping here & I am so excited to get my furniture.
Krystal was a big help! I am very texture oriented and she was able to help me find the perfect couch. I will definitely be going back to her for all my needs
Joe is great! He answered all of our questions and is very knowledgeable! So easy to work with him!
Great experience with Fred in Tuscaloosa Al.
Terri did a great job! Very professional! Great experience!
It was excellent and I am going to enjoy my recliner sofa and recliner love seat sold by Tyler Ray at the Skyland department
They have the best sells workers I’ve ever encountered!!!
Tyler was great to Work with! Can’t wait to get my couch for my brand new home!
Krystal was such a great help with helping us pick out the perfect piece for our living room!❤️
Krystal treated me well by showing me all the options and helping me find exactly what I needed. Social and friendly, ask for Krystal ! 10/10
Great customer service Fred! Appreciated the professional attention Fred gave & was spot on tto exactly what I was looking for. Excited to receive the new purchase wham delivered.
No complaints. Ty was great!
Very informing and good service
Terri was such a great help to us and assisted us with picking out and ordering the furniture nearly our whole new home. She made sure we got everything at the best price! Even found a new homeowner’s discount for us. So friendly and pleasant. We will come back.
Great customer service
Cameron was very helpful today in getting a new adjustable base for my mattress. Thank you!!!!!
Terri was a 10/10 , highly recommend. She was so patient, thoughtful and understanding!!!! She is the true definition of great customer service.
Fred was great!!! He was so nice and accommodating to what we wanted! He was patient. He was a great salesman!! Have to ask for him when you come.
Terri was such an incredible help in getting us our new couch! Highly recommend shopping here if you need new furniture.
Love this store, associates very polite. I had the pleasure of having Ms. KRYSTAL help me and my husband pick the perfect living room set. She was very pleasant and patient with us making our visit a great one. Thanks Krystal......YOU ROCK!!!
Caleb did a wonderful job showing me mattress choice. Sarah also was very knowledgeable. Thanks to both of these wonderful Ashley employees.
Caleb was a wonderful helper and assistant to get us our furniture picked out and paper work taken care of. Excellent employee
Great service and very friendly and helpful.
Excellent customer service. My sales rep Ty was very knowledgeable and helpful. I would recommend Ashley to anyone needing to furnish their home. Great quality and decent prices.
Terri did a great job in finding everything I came in to purchase.I will be back even just to say hi and thank you again ☺️.I m a happy customer 😁
Joe did a great job 👏
LaTanya Dobbs Marshall was absolutely amazing. She was very helpful and very knowledgeable about the furniture. Please request her when you visit the Ashley Furniture store in Hoover
Ty was great to work with finding the right accent cabinet for our home. Highly Recommend.
Had a great shopping experience today with Tyler Ray at Ashley Furniture Store in Tuscaloosa, Alabama. Purchased a McCaskill leather loveseat to match our furniture.
Terri was so sweet and helpful! Will definitely recommend her to everyone!
Excellent Service Krystal made everything so easy!
Great customer service and reasonable prices for good furniture. I would shop here again!
Great experience buying our new leather sectional at Ashley from Joe Sellers! Thanks!
Very knowledgeable and friendly staff willing to work and be patient. Very good experience! Chris and Ty were both very helpful!
Very helpful and knowledgeable.
Cynthia was great. If you are looking for any furniture ask for her.
OMGoodness! What a blessing! Not only did we get the beautiful leather set, which would have been $5K for only the love seat and sofa, we got the loveseat, sofa , and 3 flip out, unique tables for…$2,900!! Did I mention leather, massage, and HEAT!! Chris, our sales professional, greeted us, was professional, courteous, and THOROUGH!! It wasn’t about saling the highest set; he listened to our wants and made it happen. Ms. Cynthia, is “The Goat”. Thank you Ashley Furniture Store you truly blessed use this day!! SusiePatrick
It was great
Crystal was so helpful and wonderful to work with!
Very helpful, Joe was wonderful and Sarah printed out some great stuff me!
When did buying furniture become harder than buying a vehicle. Tried to buy a recliner tonight and they would not sell me one if I did not give them my email and phone number. Salesman said straight out that it was for marketing purposes. At least give customers a choice if they want to receive emails and calls. Very poor business decision.
Very simple process and excellent customer service from Ty ! We are very please with how we were treated. There was no pressure to buy things we didn't need.
Very very happy with the great people here! They were helpful.
Krystal was great! Nice and friendly.
Amazing sevice very quick and easy!!!
We had a wonderful experience! Do yourself a favor and ask for Fred when you go in. Buying new furniture can be stressful sometimes and he made our experience so smooth and easy. He was very professional, kind, and you can tell he truly cares about his customers. He was very thorough explaining everything and we will gladly be using him if we ever need to buy anything else from Ashley’s.
Bless Caleb’s heart for sticking with me through the process of picking out my new couch! We finally got the job done and I can’t wait for my new furniture to arrive!
Joe was the best! Thanks Ashley!
Tyler was great. Highly suggest working with him
I'd been eyeing a living room set and a particular headboard for a while. I went in today to checkout the holiday sale and unfortunately the items I wanted were discontinued. So Terri, the customer service rep jumped into action to help me find other options. I told her the colors I liked and I showed her pics of my coffee tables and end tables so that we could pair it well with the pieces I already owned. I am very pleased with my purchase and I would highly recommend Terri over at Ashley furniture because though I missed out on the items I originally wanted I walked away with a much better deal. And the options, savings and the service was so great the upsale was a no brainer!!!
Nice experience, able to shop without constant interruptions by staff but close enough to answer questions or provide info when needed
Very helpful without being intrusive.
Terri was so nice and I finally found a couch I love and will fit my small living room.
Fantastic experience. Joe offered us assistance at the door, which we declined simply to explore. He was incredibly respectful about this choice - never once did we feel badgered or pushed for a purchase. Instead we browsed, and after about 15 minutes or so, we found a couch we were interested in. Playfully, my partner picked on me about my obsession with the texture of a particular couch we were interested in, which Joe overheard as he was walking by. We struck up some conversation about comfort and quality relaxation and an enjoyment of those extra plushy blanket throws. He never pushed us toward purchase, but warmly invited us to - still respecting that little rejection of assistance in an authentic way; afterwards, when we decided to buy, he went out of his way to assist us by printing every color of the couch we asked for, providing us with multiple quotes when we thought of something else, and generally never made us feel like we were troubling him to do so. Probably the best experience we've ever had in a furniture store & with a sales associate in one!
in store experience was fine, however the manager was supposed to schedule the couch for delivery and never did. I changed my work schedule to be home for the delivery and when no one ever called I called the warehouse and the nice lady told me it was never put in for delivery.
Great customer service!
Krystal greeted us right away and helped us look into other colors and options. Very helpful and nice!
Got our couch and recliner in no time!! Terri was awesome. So informative and helpful!!!
Joe was great
Terri was exceptional! Very helpful with a pleasant attitude and a wonderful personality. Will definitely be back to Ashley’s (per usual) and will be requesting for her! :)
Lots of wonderful choices. Employees were super helpful and very friendly. Had a wonderful experience at this Ashley furniture store. Would highly recommend shopping here!
Terri made our bed buying experience awesome!
Crystal was too notch! She babysat our son Jack the entire time we were shopping. My daughter played in the fountain and got all wet, but they did not even care. Also thank you for finding my daughter after she was lost for seven hours! Jk.. You guys are the best! We love our new kitchen table.
Fast efficient service Found just what o wanted ! I love it ! Caleb was so helpful
Caleb
Krystal and Chris were very kind and accommodating. Very quick process.
Loved Terri, give her a raise… she showed patience for my aunt, & she’s sweet! We came in for something she saw online & even purchased a pillow.! Ask for her!
Great service. Thanks!
Krystal was very good!!!
Terri did an excellent job helping us! Extremely friendly environment!
We love purchasing our furniture from Ashley furniture but the customer service at this store is exceptional. We were welcomed with smiles and Terri attended to us with all professionalism. I would recommend this store because they are really great and helpful!
great experience and friendly staff. Caleb helped me find a couch that would fit my needs at a decent price. They all were fantastic and went above and beyond to help me find what I was looking for! Highly recommend.
Ty was great and let us shop at our convenience. He answered all our questions and was awesome to deal with. We will be back to purchase more through him specifically.
We had a great experience buying a new bedroom suite today. Ty was super helpful, patient and very knowledgeable. Highly recommend this place and him. We can’t wait for our suite to be delivered!!
Very helpful staff!
Amazing customer service, and very knowledgeable. Tyler Ray and Chris made the process super easy.
Caleb,Sarah Thanks great people to help when looking for great things for your family home please go by to speak with them this is all the help you to have a beautiful home
Krystal was awesome, knowledgeable, extremely friendly, and happy disposition. Just a joy to work with, and took great care of us. Very happy.
Krystal was extremely helpful and ever so patient with us while we selected the perfect recliner with our aging family member. She was a gracious “host” and we look forward to working with her again. Thank you, Krystal!
Krystal was absolutely amazing. She helped us get the best price and was so helpful. Definitely ask for her if you go. :)
Krystal was very helpful
Fred was an amazing sales associate. We highly recommend him for all of your home needs. He went above and beyond to meet our needs.
Krystal is great!
Fred went above and beyond helping us find the right mattress and foundation.He was amazing!
This is an amazing place to work with! Super nice people and lots of nice furniture to pick from!! I definitely recommend them if you are in the Tuscaloosa, AL area! Thank you Fred for all your help!
Fred was amazing!! Got my wife a great deal on her furniture.
Krystal was an awesome salesperson! Very helpful and professional.
If you want to be treated right and receive 5 star customer service ask for Fred, he is the man …..professional, honest, hard working and knows how to treat customers right.
Terri is super helpful, patient and friendly!
Went to Ashley furniture on Saturday, August 12, 2023 in Tuscaloosa Al. We were greeted by a very professional man named Ty. He was very knowledgeable of the furniture and helped us to purchase a sectional for our family room.
I had a great experience! Krystal & Tyler Ray were extremely helpful and checked on me regularly to make sure I was good!!! Prices were great as well!!
Terri here at Ashley gave us an incredible deal! Definitely recommend her at every visit. Very kind, very knowledgeable, and fantastic at customer service
Ty was an amazing salesperson with knowledge of the products and undivided attention. I appreciate him. He went above and beyond to help! He has a customer for life!!
Terri did an excellent job. Truly a blessing.
Terri was great in helping us buy new furniture
Terri was so helpful and patient! Thanks to her we made a purchase!
Fred was incredibly helpful at selecting our new dining table. He knew exactly what we meant when we said we wanted to avoid farm house and traditional design styles and was super knowledgeable.
Fred was so helpful and did an awesome job!!!
Fred was super helpful and very patient !
Ty was very helpful and the selection was quite large
Krystal was extremely helpful in assisting me with my furniture. My boyfriend and I have been trying to find a couch for months and we were able to purchase one today with her help! Thanks for all that you do. Great work!
Terri provided Incredible customer service, which made furnishing an out of town condo a breeze! Highly recommend Ashley Furniture store in T-town!
Ty was amazing at selling my mom her mattress and me some of the best pillows you can get!!
excellent service from Tyler Ray. He was very kind to explain to us the difference between a full size and a queen size mattress. He oriented us on the benefits of mattress covers and memory foam. He went out of his way to fulfill our wishes. Great service, 5stars and 5c for Tyler Ray (customer, commitment, creativity, caring and change)!!
Terri was so awesome at helping us! She spent so much time walking the store with us and keeping up with what we liked. She never seemed put out with us changing our minds again and again! I appreciated her honesty!
Terri was amazing!!! Helped us out so much! She is the best !!
Ty was such a great help and got us an amazing couch for our bonus room!
Cynthia was amazing as we were in town and the bed delivered was defective. She ordered us the new bed and was very efficient.
Cynthia the manager was amazing with handling an issue with a defect in hardware. So thankful!!!
Very knowledgeable about merchandise. Courteous , kind, patient Great service
Chris was so helpful! Fluent and transparent throughout the whole process. No haggling. Easy process.
Terri was awesome at helping us find furniture!
Terri was wonderful! Very knowledgable and gave us a good price. We told her what we needed and our taste and we bought the first one she showed us.
Terri is wonderful! She answered all of my questions and was such a great help! I highly recommend this store! They truly care about you and your needs. Thank you Terri for being so amazing!
Had great service from Chris and Krystal. Thank you!
Ty was super helpful!! Thank you!
my experience was exceptional will definitely shop again! thanks to Terri!!
We needed to furnish our whole house, Fred was extremely knowledgeable & helpful. We are very happy with our experience.
Sarah was a major help, make sure to ask for her if she’s there.
Terri was amazing at helping me find the perfect couch!!
Krystal helped us out with buying our furniture and was very helpful and wonderful to work with!
Joe from Ashley's in Tuscaloosa was a big help. Very patient and kind. Definitely an ideal representative.
Ty was very helpful when looking for full beds, a box spring and a full mattress! We came in not knowing what we wanted and he was patient with us & answered all of our questions! He allowed us to see high end and clearance options so we could determine which we were more comfortable with. We overall had a great experience at this Ashley Home Store!
Came here to find furniture for my girlfriend and I's apartment about a week ago, and Tyler spent five hours straight with us and got us exactly what we needed. If you stop by, definitely see if he can help you. Couldn't be happier and will definitely be back to see him for any future furniture orders.
My boyfriend and I are moving into our first apartment together and we went to Ashley looking for help to find pieces that fit not only our style, but our budget, and we could not have done it without Tyler. Tyler spent 5 hours with us, walking us through several different options, and did not hesitate to check how each small change to our order would affect our overall cost. He was extremely patient and very knowledgable, and I genuinely believe that we could not have gotten our dream furniture if not for him. Next time we need furniture, I know exactly where we will be going and who we will be looking for to help us!
Great service
Joe sellers was exceptional at helping us pick out a new bed and couch.would definitely go to him again for further furniture needs
Terri gave us the best customer service we have ever had while furniture shopping. She was always right there when we needed her help and broke down everything so that we could understand exactly what we were purchasing.
Terri was the absolute best help in the store. So personable and got us the best deals! Love our couch thank you!
Krystal was absolutely amazing! From the minute I walked in the door she was friendly and ready to help make our furniture dreams come true! Through the while process she was super helpful! 10 out of 10 recommend!!
I had a wonderful experience with Ashley Furniture in Tuscaloosa. I had been shopping for months for just the right sofa set and was back and forth, looking, quite a few times. Each time, the sales people were friendly, courteous, patient, and not pushy. I finally made my decision and Terri completed the sale in a professional and thorough manner. I had spoken with her on multiple trips prior to making my decision and Terri remembered me and my particulars each time. I’m currently waiting on delivery and if that runs as smoothly as the sale, I will be a well satisfied customer. Thanks, Terri!
Freddie is the best! Worked with me for hours to make sure I got what I wanted at a reasonable price. Had a great experience here because of him.
Krystal is great!
Tyler Ray was very helpful. He was very nice and helpful. Took the stress out of furniture shopping. Would highly recommend, will be coming back there!
Ty was a great help and salesman and very respectful
Staff was super helpful and knowledgeable. The store was clean and respectable as well.
Thanks to Joe for making my experience top notch!! Great staff and wonderful friendly service.
Krystal & Fred helped my wife and I with our purchase of a sectional this afternoon. Upon arriving, they gave my wife and I time and space to explore when we asked to just look around, offered pen and paper so we could price and size different parts of the sectional we were getting and communicated with us in a kind and clear way throughout. We were very happy with our experience with them. Thank you both.
Krystal and Fred were very helpful and patient with us picking out our couch and helped us work within our budget.
ty was super friendly and broke down the payment process very well. highly recommend
Terri did a fantastic job finding a couch for me, and I ended up buying a mattress as well! Super happy with my purchases!
Tyler Ray was superior. He was patient and I'm totally pleased with my purchase
great people!
Satisfied as usual!
Tyler Ray helped us pick out the perfect recliner for my room. Top notch and greatly appreciated
Cynthia Winn was absolutely magnificent.she helped us fully equip our son for school at the lowest possible prices.I highly recommend her.
Over all great experiences. Ty wasn’t pushy with the sales which was a nice. Buying furniture 10x better than buying a car.
Fred is a great salesman.
Ty was very helpful and had great customer service while helping my fiancé and I. Would definitely recommend to anyone looking.
Ty was very helpful and honest while helping us try to furnish our first house. Definitely recommend. Great customer service!
Awesome experience Tyler helped us thru the whole process and met all of our needs.
Tyler ray was amazing! He helped us pick out an amazing couch set and we love it!
Chris, the Store Manager was really helpful and professional. Ty, my sales guy was a great help, knowledgeable, and patient with me! Go and see them at the Tuscaloosa Location!
Cannot say enough great things about Ty and his service! He understood exactly what we wanted and envisioned for our space and he brought it to life with ease. We are so excited for our new sectional knowing it was completely customized and will be a unique piece in our space for a long time!
Terri was an excellent sales representative and assisted my grandmother with finding her dream couch.
Krystal was very helpful and pleasant!
Krystal was the best to work with! She was so patient with us! She definitely worked to get us the best deal!
Krystal was great to work with and helped us with all of our questions!
Great people amazing experience
Best frog vase I’ve ever bought
Mr Tyler made my shopping experience amazing. 10/10 experience.
Ty was helpful with the furniture I needed. Ty was also able to let me know I didn’t have to buy the furniture exactly how it is in the store and I could get it altered. I let Ty know exactly what I wanted and he excelled in getting it done.
We went to Ashley Furniture Store in Tuscaloosa to look at furniture. As soon as we walked in we was greeted my Terri. We told her what we was looking for and she helped us to get what we needed. She is a very nice salesperson. We got exactly what we wanted to get.
Terri was very friendly and helpful getting me and my family what we were looking for with no pressure also she was knowledgeable about the products we were wanting.
Krystal was amazing. If you need furniture, you want to come see her. She’ll do you right!!’
Joe is a wonderful, patient person. He did a great job answering my questions. Ask for Joe!
Fred, Sarah, Ty, and Crystal were wonderful and helped me find exactly what I needed. Highly recommend this place for any furniture purchases. Extremely professional
Ty is super helpful and informative. Best sales experience I’ve had, 10/10 recommend!
Great job! Thank you!
We went it was a great experience buying my first bed with my gf mrs Krystal is the woman who showed us around and she was amazing and really sweet and helped us find the perfect one for us will be back soon
I had a great experience shopping with Ty! We found something that matched my price range and comfortability! Amazing customer service - super quick and painless!
Called on Saturday morning at about 10:15 as per customer service!! Talk to the store manager to try to get some help!! Was told I’ll call u back in about 30 minutes!! Told him take his time if you get busy!! 2 1/2 days late( 4:35 on Monday) still no return call!! We are now at one week and still return call!!
Terri had excellent customer service, she answered all,of my questions with ease and was very thoroughly when it came to showing me around the showroom
We went to Ashley in search of dining and living room sets to fill our new home. Tyler Ray greeted us as we entered and explained briefly about current sales before leaving us to browse the store. Several times he checked in to ensure any questions could be addressed but rather than hovering, he gave us enough space as not to feel pressured. His approach was consistent and rather helpful, offering to move pieces so we could see what worked best for us and to ensure our choices were functional for or needs in addition to aesthetically pleasing. Great team and a great place for anyone looking to furnish their space. Can’t forget to mention Ty who helped us on a previous visit. These guys provide service that is laid back, informative and insightful.
Tyler Ray did an excellent job on showing us the different sectionals and bedroom suits we were looking for. Very knowledgeable of the different type furniture displayed in the store. We will buy from him again!
Ty at Ashley furniture in Tuscaloosa on Skyland was the absolute Best!!!
My wife and I came in last week and Terri helped us. She was great
Terri helped me get a new coffee table. Fit my living room perfectly
I always have anxiety about new purchases because I always have questions and in my experience, too many salespeople are only wanting to get a sale so I feel rushed every time. Terri was so nice and patient with me. She answered all my questions and I didn’t feel rushed. She even gave me some of her own recommendations so and I felt really comfortable talking with her. People like this are why I love doing business in person instead of ordering online. Thank you so much!!!!
I enjoyed my shopping experience with Terri. She really knows her stuff
Terri was great, best salesperson I have ever met. Go see Terri.
Terri is always super helpful and gives us the best options when buying furniture. Always a pleasure
Terri did a good job helping me great customer service great smile I bought some pictures for my living room I definitely love the customer service and friendly ☺️
I was searching for an art piece to fill a large wall in my open concept living room. My salesperson, Terri Browning, listened to the description of my room’s color palette and directed me to the perfect piece. Terri was quite attentive and very perceptive when ascertaining what I was looking for in an art piece. She helped me select a great piece. I’ll be returning soon to seek Terri’s help with some sofa shopping.
Terri was amazing she has great customer service and very professional. I would recommend her to anyone.
Terri was absolutely amazing!! She was so patient with me and made sure I was taken care of!
Terri customer service was great. I would recommend her to anyone.
We worked with Terri and she’s been wonderful!!!
Thanks to Cynthia and Krystal for the best customer service.
Great place to shop for furniture
Krystal was amazing on helping me and my husband find furniture for our new home!
Terri was absolutely lovely to work with! She is knowledgeable and really stuck it out as we decided on our perfect sectional! Thank you Terri!!!!
Very good experience and they are very nice and understanding
Highly recommend Tyler Ray at Ashley’s furniture Store In Tuscaloosa! Awesome furniture buying experience!
Use Krystal at Ashley’s she is the best !!!
5 stars great staff & environment!!!
Krystal helped my parents find a living room set that they loved. She was so personable, patient, helpful, and friendly throughout the whole experience.
Fred was amazing!!!! Made the whole process easy and he was very knowledgeable about all products and services.
Krystal was an excellent salesperson and very knowledgeable and professional a pleasant person to work with
Very friendly and knowledgeable
Stellar customer service from Terri! Laid back and personable, and didn’t make us feel pressured to buy! 10/10.
Ty was a great help. He took his time to help us choose a new mattress. He answered questions we didn’t know we had. He was extremely knowledgeable and patient. He worked with our needs and was very professional.
Terry was so helpful coordinating our sets and answering questions.
Joe was super helpful and professional. Great service!
Joe was extremely helpful. He got us everything we needed except for a cup of Joe. I'm sure he would have, if we'd asked.
Tyler was amazing for everything we needed!! Great experience!
I highly recommend this store and if I had to describe the customer service it would have a lot to do with human decency and great customer service! I worked with the salesperson Terri today and I highly recommend her as well! Very friendly, patient, and will help you with a lot. I come from a family tree of indecisiveness but Terri was there with us to go through those long hours with a calm, friendly, and helpful mindset. Very professional. I loved my experience here.
Terri was very AMAZING!! we were there for three hours and she put up with all of the decisions we have made everytime we switched she supported us.🩷🩷 she is very patient and helpful she really needs a raise. She made sure all of our questions were answered we laughed and thought of many arrangements for our new house.😜
Terri helped me so much with the purchase of my new sectional! Go see her to get the best deal!
Krystal and Chris were amazing!
Terri was an awesome help!
Terri was so helpful and helped us find the perfect couch!
Joe was great! Helped us find an affordable bedroom set very quickly! Def would recommend.
Terri treated us amazing definitely a amazing experience
terri was very helpful and very nice!!
Great place Terri is amazing and very helpful
Excellent products and excellent service. Everyone was very friendly and helpful. Will definitely shop again!!
Great customer service with Krystal!
We just moved to Tuscaloosa and needed to get a new bed so came to Ashley on Skyland. Fred met us at the door and was so helpful. Not only did he walk us through the many options, but he listened and cared about what we were looking for. If I could give more stars I would
Chris and Joe were phenomenal! The best furniture purchase experience. They were quick and knowledgeable about the furniture.
If you come in this store make sure you ask for Terri! She is very mannerable and sweet. She will help you with all that she can.
Ty made our trip to buy our baby a new bedroom set very fun and enjoyable Thanks 😊
Krystal and Chris were very helpful and knowledgeable in helping us with our purchase. I would highly recommend Ashley Furniture and these associates to anyone.
Terri was such a great help. I loved her energy and she was super patience with me.
Everything was great our salesman was excellent he found several choices for us and he was very helpful, very personable and new about everything we ask about
Ty great customer service 👍 Definitely Recommend
Today, Joe was awesome helping me with my sectional purchase today!! Very professional, very helpful; all around awesome! Thanks Joe!
Ty was knowledgeable about the products. Qiuick and easy process
Great service from Joe
I recently had the pleasure of visiting Ashley Furniture, and I must say that my experience with Joe was absolutely outstanding. From the moment I walked into the store, I was greeted by his warm smile and welcoming demeanor. Not only was he incredibly helpful and knowledgeable about the products, but his magnificent beard added an extra touch of charisma to the whole experience. Joe's expertise was evident as he patiently listened to my needs and guided me through the vast array of furniture options. He took the time to understand my preferences, offered valuable insights, and provided excellent recommendations that perfectly matched my style and budget. He had an attention to detail that was remarkable, ensuring that every aspect of my purchase would meet my requirements. His friendly and approachable nature made the entire process enjoyable, and I left the store feeling like a valued customer. Additionally, I must applaud Joe for his impeccable grooming skills when it comes to his beard. Not only did it add an element of style to his overall appearance, but it also served as a reflection of his meticulous attention to detail, which translated into his work ethic and dedication to customer service. In conclusion, I highly recommend Joe at Ashley Furniture to anyone seeking exceptional service and a delightful shopping experience. His expertise, helpfulness, and, of course, his fantastic beard made my visit memorable and enjoyable. Thank you, Joe, for going above and beyond to ensure my satisfaction. You are a true asset to Ashley Furniture!
Ty did a great job helping us with a new bedroom suite.
Ty was great and easy to work with
Joe was very helpful and nice
Terri was the best!
Great experience at the Tuscaloosa store. Ty was very helpful with any questions we had. Will definitely be going back and seeing him for our next purchase!
Tyler Ray in Ashley store, is the great person and personal who helps us feeling comfortable in the store. He spent a good amount of time with us, he earned our trust, etc.
Ty was very helpful and friendly at the Tuscaloosa store
Terri was so helpful in our furniture shopping experience! Helped find us the best deal! Would recommend Ashley and Terri!
Ty was very nice. He found the furniture we needed. Would recommend working with him.
Ty was awesome. Great service, Ashley furniture is the best!!
Did an amazing job helping my wife and I find our new furniture set
Terri was great!!!! Go see her!!!
Excellent customer service anything you want they will gonna make it happen. Love it
Fred was our sales associate and had exceptional customer service and was patient to help us get exactly what we wanted.
Joe was a great help
Joe was such a great help in getting us furniture for our new home.
Terri helped us get the perfect sectional for the perfect price! She was extremely helpful and listened to all of our needs! We definitely recommend shopping at Ashley with Terri’s help! 😊
Very Respectful People . You totally feel like these people Is your family ❤️.
Krystal was extremely helpful and knowledgeable! She made my buying experience stress-free.
Krystal is the best! She’s been patient with me on choosing my bedroom set and made sure to get me the best price and easy to access pick up for my move in time. She’s great!
Joe was great!
Terri was very informative and helpful!
Terri has been an incredible help, and also made it very affordable for us. Thank you!
Krystal was very helpful and gave us the space we needed to talk amongst ourselves. But she checked in on us and answered questions.
Krystal was awesome help with finding the right mattress and Chris really helped us out with our mattress. Got to say out of multiple places me and my lady have went to this was by far the best experience.
Krystal and Chris were awesome in helping us buy our med hybrid black beautyrest mattress! Will be coming back for more purchases :)
I have had the best experience with Ashley Furniture Tuscaloosa. After having a terrible experience at another local furniture store, Terri at Ashley's did an amazing job at making sure my needs were met. She was wonderful to work with. I will definitely come back here again in the future.
Joe was the best!!! Helped us get the price we wanted.
Great customer service!
Had a great experience with Terri! Easy process and very nice to deal with!
Tyler at Ashley was extremely helpful polite and answered all my questions I appreciate the good service that I got
Joe ,Krystal & Fred
Joe was very helpful and friendly! Great experience!
T- Ray was so helpful and got us all situated with a new sectional! He was very clear with how the process worked and made our first time buying a couch very easy!
I had the best experience with Krystal and Cynthia. If you need a mattress or any other furniture visit Tuscaloosa Ashley
Terri was very helpful
Dropped by the Tuscaloosa Ashley store on Friday. Ran into Tyler Ray. He took time to show us the couch and loveseat we were looking for. Went back Wednesday and purchased. Tyler Ray was patient, answered all our questions and was really great to work with. If you’re in the market for furniture go see Tyler Ray at Ashley furniture in Tuscaloosa.
Terri was great!!
Great customer service. Courteous, Polite, Knowledgeable & honest. All around Great experience!! We would definitely recommend Frederick & Ashley Furniture!
We received fantastic service while shopping for a recliner for my 80year old mother. No rushing, no pressure. Awesome experience!
Tyler Ray was so helpful and very positive as I walked in the door i felt so discouraged about starting off my first move in on my own without knowing where to start but with the help of him i was able to walk out with a bed set I love thank you so much Tyler .
Krystal was excellent help in locating pieces to fit my desired aesthetics. Wonderful attitude that made the whole process was made very entertaining.
Joe, Chris, and Sara did an awesome job helping us today!!!!
Fred was fantastic!!! Very attentive & personable!!
Sarah and Krystal were extremely helpful and friendly. Over extended themselves and made sure we knew every option available to us. Greatest experience ever.
Joe is super helpful, knowledgeable and kind!
What a wonderful furniture buying experience with our sales person, Terri! She was great!!! Very knowledgeable, patient , professional, helpful and friendly.
We had an amazing experience shopping with Tyler today. Helped answer all our questions and set up with. A new bedroom suite.
Cynthia and Tyler are great help today. Got what I need today.
Joe at the Tuscaloosa store is so efficient and kind. I highly recommend going to see him if you’re in need of new furniture! He made my experience so easy. Shout out to Sarah the store manager as well! She helped get it all squared away too
Ty was a wonderful salesman! Great customer service! I explain what I wanted and he found it immediately!
Joe was awesome! I told him I didn’t have a lot of time to shop and was in and out. He lead me straight to the recliners and let me shop on my own. I made a decision and he got me in and out as requested. Looking forward to having our new recliner delivered to our home! I’ll be back at Ashley again to check out some other things soon! Thanks Joe!
Fred did a great job in the Tuscaloosa store great employee
Krystal was very knowledgeable and patient.! Great experience shopping at ashley furniture in tuscaloosa. Al
Crystal was amazing! So helpful and nice!
Great staff, very patient and genuinely want to help you find something that fits your needs.
Terri is amazing. Worked very hard to get everything im our budget. We will be back to see her.
A guy named Fred helped us and he was great. Very knowledgeable about the products and helped us so much. He was quick so we were not there all night. Love this place!
Great store, great staff! Fred was a great sales rep and helped us find exactly what we wanted.
Great experience buying our mattress!
Great Service !
Terri was amazing and super helpful. She helped me find a new alternative to looking for a fireplace, which is buying the cabinet that has a fireplace insert option.
Nice
Joe helped me and my fiancé find a living room couch and loveseat for our new house. He was so knowledgeable about the furniture and was so helpful! I couldn’t have had a better experience. Thank y’all so much.
All around great experience! Ty’s knowledge and expertise made my purchase seamless. Highly recommend!
Joe did a good job helping.
Terri is an exceptional sales associate! She went through hoops and bounds to be sure we were satisfied with the products we were purchasing. Beyond that, she educated me on my next purchase that will take place in 90 days! She is the best mattress expert i have ever come across! If you are shopping at Ashley’s, ask for Terri. You will not regret it!
Copl
Joe was a great person
Awesome service by Terri!
Joe Sellers and Chris Payne were amazing to work with! I am very satisfied!
Great customer service Kinley was such a great help in assisting me with my needs. Also Chris for making the process very easy. I am very excited about my new sectional
Joe was excellent, we had a little bump in the road but he handled it with ease.
Chris & Kinely took excellent care of us !! The excellent customer service
My boyfriend and I just moved to Tuscaloosa from South Carolina into our first house and Krystal and Cynthia at Ashley furniture were wonderful. They helped us with our first “adult” furniture purchases and it was nothing short of amazing. Krystal helped us find everything we needed within our price range and Cynthia made the check out process easy. No one likes spending thousands of dollars on furniture, but Cynthia and Krystal made the process as easy and fun as it could be. They welcomed us to Tuscaloosa with open arms and we will definitely be revisiting them in the future!
We had a wonderful experience. Tyler was super nice and helpful! We will shop here again.
Kinley was great. Very interesting experience!
Kinley was great. Showed us exactly what we asked for. Love my new sofa!!
Ty was terrific in the Tuscaloosa store.
I had a great experience! It was very easy to find furniture I loved.
Krystal and Sara were very helpful!
We had a great experience and loved the selection. Kinley was very helpful for us and made the buying process quick and easy
Fred was very polite and professional. He answered all our questions. I'm so happy with our purchase!
Krystal was great. She took the time to answer all our questions. Her manager also provided great customer service. Thank you both!
Terri was an amazing saleswoman! Terri helped with every need we presented her with. We will definitely use Ashley furniture for all of our future purchases and recommend them 100%!!!!
Tyler Ray was super helpful, friendly, and funny! He was able to get us a great deal on our furniture as well!
Kinley is great!!! Awesome experience and very quick and flexible with our time and needs. Highly recommend
Fantastic experience. Fred, Cynthia, and Sara could not have been more helpful, kind, and professional!
Mr. Kinley and Sarah were awesome! They were patient and knowledgeable. I got a beautiful set. Thank you both!
Terri and Cynthia were great! See them!
Terri made our experience so easy and she was so helpful!
Kinley is the one who received us and took care of us. He is very kind to show us what ever we want. I appreciate his patience and explaining the details about what we want and sure we got it too.Thanks Kinley for ur help.
Terri was amazing help. Got us just what we wanted and very kind. Super Pleased
Found what I was looking for quickly. Very professional and knowledgeable. Thank you for the help
Ty was recommended to buy a friend and he was extremely helpful during my furniture search. The staff here is friendly and the store has a nice selection Wi-Fi reasonable prices and affordable payment plans. I recommend this store for furniture purchases.
Awesome customer service with kinley
We bought a new sectional and bedroom suite for our new home. The service was outstanding. Tyler Ray was very helpful and made the process so easy! Would recommend!
Joe was great !!
Ty was great!
Krystal made shopping for my father’s bedroom furniture amazing. She was kind and knowledgeable. My father has mobility issues and she offered him a wheelchair that allowed him to browse and shop without tiring himself out. She is an asset to the company.
Ty was an absolute pleasure to work with!!! Such a smooth process. 10 stars!
Phenomenal service, Ty was a great help, very informative and had a great personality. Will definitely be back.
Excellent experience. Very smooth transaction! We highly recommend Kinley as an associate!
Joe and Cynthia were very helpful. Thier smiles were wonderful as they continued to help me throughout my purchasing process.
Joe was absolutely wonderful. He helped us pick out the perfect couch and worked with our budget. And really all the staff was amazing. They are so helpful and a pleasure to just have a conversation with. Definitely coming back to complete my livingroom set with them in the future.
Terri was great and helpful. She made the process easy and patient with us why we decided on the perfect family living room set. Would recommend her to everyone
Great experience. Knowledgeable and caring staff. Go see Ter at the Tuscaloosa location. She was very sweet and a pleasure to work with!
Tyler Ray was very helpful in providing me the information I needed to make my mattress decision and get the best deal. Thank you!
Had a very good experience with Ty. He was very helpful!
Krystal and Sarah
Terri did an amazing job helping us figure out what would work best for our space! She went through different types of materials, how they age over time, and what would be best for us with kiddos and pets! She also got us a great deal and found us the best price for what we wanted! We will definitely be back!
Very knowledgeable and helpful. Joe is very helpful in helping me find financing
Joe Sellers is the best. He was very thorough and patient. Thanks Joe for all your help.
Worked with Joseph Sellers. No pressure seller. Had all the info we needed to make a decision on our purchase.
Found the perfect counter height table and chairs we were looking for, Krystal was our sales person and was so helpful and friendly was a pleasure talking with her.
Customer service was top tier. I was greeted by Fred and he was amazing! He ensured I got exactly what I wanted, in the time frame I needed it by! Highly recommend!
Terri is the best salesman at Ashley Furniture hands down
Terri was awesome. I spent the whole day with her and she met all my needs. Ask for Terri she very knowledgeable and informative.
Fred was super helpful and informative! He listened to our needs/wants and helped us make the best decision!
Mr.Kinley was very professional in helping us decide on our new furniture. Overall satisfied and would recommend.
Great experience with Ty! Thanks for all your help.
Terri was an amazing help. She helped us get the best price. Highly recommend going to her. Thank you Terri!
Outstanding service
Everyone here was bending over backwards to help me out. A+ Class customer service.
I had a great experience with Cynthia and Krystal. They really help me find the mattress of my dreams. Beauty Rest Black adjustable bed. Come see them for your sleep comfort needs.
Krystal and Sylvia were awesome
I had a great buying experience with Ashley! Go talk to Kinley, he’ll hook you up.
Kinley was very helpful in helping us buy new dining room furniture!!!
We had a great experience with Tyler at Ashley and recommend him for your next furniture purchase!
Tyler Ray was very helpful
Kinley gave us great service! The store had everything we wanted in stock too!
Ty was so helpful and knowledgeable!
Tyler Ray was very helpful.
Terri was wonderful! She helped my mom find the right seating and bedding. And also showed educated her on the best care for her purchases. We can't wait for her items to arrive. Thank you Terri for a very pleasant experience, even with a 5 year old in tow!
Mr.Kinley was a great help with finding a mattress that was comfortable and affordable.
Joe has a great personality and awesome people skills. Ask for him when you’re at the Ashley Tuscaloosa store
Joe did an excellent job of explaining things to us. Great attitude and top notch customer service!!!
Fantastic experience. Chris was extremely helpful and we couldn’t be happier.
Joe was such an amazing and helpful salesman! He answered all of our question and overall great attitude. Gave us options to work with and did his overall best to help us find the best furniture that fit our needs. We are very satisfied with our purchase and our experience! Can’t wait to receive our new set of furniture.
Ty was a big help today. We wasn’t going to get anything, just was looking. But his sale pitch is what made us buy today. Thank you
Joe was GREAT! We love him
Joe
The best sales and service anywhere go give them a look at Ashley furniture and talk to Kinley!!
Good selection. Good customer service so far. Joe was great!
They made sure I got what I wanted and gave me a deal including a protection plan Kinley was very attentive and made sure my grand baby was occupied he gave her paper and pencils to draw
Krystal was great!! Very knowledgeable and sweet she helped me pick out dream sofa set!!
Great help from both Kinley and Chris today. Thanks for helping us purchase our new furniture at a great price!
Tyler ray is the best sales man at Ashley’s furniture! When you go there ask for him specifically!! He’s mostly there on weekends!
We had an amazing experience with Tyler Ray. He was so kind and accommodating, going above and beyond to help us find the perfect furniture for our new home. Definitely go to him if you’re looking to buy! Hands down, he’s the best there is! We will definitely be back to see him when we need any furniture.
Fantastic experience! Fast and easy. Anytime I can go in somewhere with a two year old and 34 weeks pregnant and come out with my patience intact is a win for me!
Crystal and Cynthia were amazing in helping us get out livingroom and bedroom squared away.
Tyler Ray was awesome. Very knowledgeable, and he put us in our dream couch!
Tyler Ray was awesome! Made us feel comfortable and helped us find exactly what we wanted!
Kinsley and Chris is great. You need any furniture they can help you.
Krystal and Chris were fabulous and so very helpful. They went out of their way to make sure we got what we wanted.
Our sales associate Tyler was fantastic. This is our second time purchasing bedroom through him at Ashley. He is thorough, knowledgeable and friendly. We asked specifically to work with him after our first experience with him a year ago. Should we need additional furniture we will come back to Ashley and ask for Tyler again. 5 stars all around
Joe was wonderful and let us browse without being a magnet, but always there to answer questions. We highly recommend him when you are in the market for buying furniture or anything from Ashley in Tuscaloosa.
Kinley was very helpful
Ty was an amazing salesperson. I usually want to shop other places before I make a decision, but his positive energy and helpfulness secured this sale today. If you need anything here, please ask for him!
Awesome service! Thanks
I worked with Terri and she was fantastic! She made the process easy and I walked out a satisfied customer. I recently purchased a home and I am glad that I stopped by Ashley. Compared to other stores, the furniture at Ashley is both high quality and appealing to the eye. I was able to get exactly what I wanted for my new home.
Ty and Sarah was extremely helpful and gave me some good prices, I recommend seeing them for your furniture needs!!
Although a little more expensive than other furniture stores, we keep going back to Ashley Furniture for the quality and the service. You just don’t find the same quality furniture anywhere else, so you get what you pay for here. And Krystal was a pleasure to work with: friendly, knowledgeable, no high pressure sales pitch. This furniture sells itself!
Tyler was very helpful and knowledgeable about the products!! Highly recommend going to see him for the best experience!!
Ty was an amazing rep. He found us exactly what we were looking for in our bedroom set and our kitchen table. His personal skills really made us feel welcomed and appreciated. This was amazing experience.
Mr. Kinley was very helpful and real good customer service. Thank you for everything
Excellent salesman excellent furniture
Everyone was very personable and very helpful! Will definitely be back!!
Great service! Thank you Kinley for all of your help!
If I could offer you one piece of advise for the future it would be this. Don't shop at Ashley Furniture. Imagine the worst experience you've ever had buying a used car and then apply that to furniture. That's Ashley. Over-promise, under-deliver. Also, 6 months later, we still never got a premium matress cover they upsold us. At one point, they called us and told us it was in. When we went to pick it up, they told us they'd sold it to someone else and we'd have to wait for a new one to come in. Still waiting.
Terri B. From the Tuscaloosa location was awesome. She helped us find exactly what we needed and helped us get a good deal on the sofa and chair set that we needed.
My Sales associate Krystal so kind and helpful!!!
Terri showed us what great customer service looks like!
Very professional and helpful in finding what I needed within my budget
Ty at the Tuscaloosa store was so helpful and answered all of our questions thoroughly. A pleasant buying experience.
Ty was very nice & helpful. He wasn’t pushy & he explained everything we asked. We have purchased from here before & it was a pleasant experience.
Fred was an excellent salesman and we got everything we needed.
Go see Terri at Ashley Furniture in Northport, Al! Great customer service and friendly atmosphere!
Great Experience with Krystal and Cynthia helping my mom Margarita Turner picking out furniture!
Great experience!
We had a great experience shopping here. Ty was very helpful.
Chris Payne is a liar and will tell you anything just to get you to buy a piece of furniture. Worse than a used car sales man. They beg you to leave a good review before you leave the store. BELIVE THE BAD REVIEWS AND STAY AWAY FROM THIS PLACE!! told Ashley furniture only makes furniture Out of solid wood. Guess what that’s a lie. I ordered two of the same chairs. Ones made out of solid wood, ones made out of plywood/particle board. The chairs don’t even match. Ones broken on arrival. Chris told me I had 72 hours once the chairs are delivered/picked up to return them. We picked up the chairs in Bessemer yesterday. I called the store today to let them know one chair was broken and the colors did not match. BEWARE ONCE YOU PURCHASE AND PAY FOR YOUR FURNITURE THE STORE WILL NOT HELP YOU WITH ANYTHING ELSE!! They told me there’s nothing they could do And that I needed to call customer care (in a different country). I had to argue with 5 different people to finally get someone who told me I can bring the chairs back to Bessemer. Now let’s see how long it takes for my refund! My experience so far has been horrible.
Terri is the best rep ever!
Kinley was a lot of help today in store!
Terri did a great job helping us find the right furniture for our family
Terri was great! Right when we walked in she greeted us with a smile and helped us and guided us throughout the entire process.
Said years ago we would never go back but glad we took the chance. Different management and staff now that are both friendly and knowledgeable. Found the living room set we were searching for.
Fantastic experience! Chris and Fred were very helpful. They made sure we understood everything when we had questions. They helped us furnish our new home to what we wanted.
It was such a good experience. Fred and Chris were such a big help with helping us furnish out new home. They were super efficient and explained everything thoroughly.
Awesome job. Got a great couch and love seat.
Joe did a great job giving us options and explaining the credit process.
Ty was amazing & very helpful!
I purchased furniture today from Terri. She was super friendly and helpful from the moment I entered the store. Everyone was fantastic! I am from Prattville and will definitely make the drive for the excellent customer service and prices!!! ❤️❤️
We came in today looking for new bedroom furniture for our teen. Kinley was very helpful with picking the perfect pieces for our sons room. He was very open and honest about the prices and the protection plan. We will be coming back to purchase more furniture in the future!
Ty at Ashley’s in Tuscaloosa AL help my husband and I find the perfect couch!! He was great help, highly recommend!
Kinley was super great. He took his time and worked with us and made sure we left the store with what we wanted
Joe, very informative and respectful.
We went in Ashley Furniture in search of a bedroom group. After being disappointed in how long it would take to get the pieces, went called back a couple days later and spoke with Ty and he did everything in his power to ensure that we could get what we wanted by checking to see if it was a discontinued set; which it was, and worked his magic to get us the bedroom group that we fell in love with and also the price that we needed. If you need an amazing salesperson to actually WORK for you and your budget, TY is the person to see.
I had an amazing experience today at Ashley Furniture. Ms. Cynthia and Ty provided quality service.
Had a great sales person, he explained everything very well,& he was not pushy trying to sale us anything. He was a No. 1 salesman, his name RABO (Randy)
Excellent customer service from Joe Sellers. He's very easy to talk to and also stayed an hour after closing for us to finalize our purchase! He took us on a magical journey, and we left with ordering a new king-sized bedroom set and a Tempur-pedic mattress! He explained everything that we were concerned about and made things nice and simple for us. We also got a great deal for everything. Highly recommend you talk to Joe for your furniture needs.
This guys greeted my husband and I upon walking into the store, with such skill. We told him what we were looking for and he made it happen! The process was so smooth, it was unreal. Thank you Tyler, you made our Holiday holidays!
A very good man took care of me and my wife with good customer service and great attitude and knowledge thanks Tyler Ray
Fred was very helpful and informative. We will use Ashley Furniture again.
We stopped in to look for a sectional. Fred was quick to greet us and pointed us in the right direction. If he didn’t know an answer, he asked for assistance. Fred was very patient as we chased our toddler around the store as well. Thank you!
Quick and great service Fred was a great help
We just purchased our sectional and so excited for it to come. Got an amazing price, wonderful customer service from Krystal! She was very friendly and helpful and the rest of the staff was great too. Definitely recommend the store and wonderful staff 😊
Great customer service and and knowledge of merchandise. Terri did a great job.
Randy is the best! We love our new recliner! Great service! 😃🎉
Update: After I got home from purchasing a sectional, I realized it would not fit in my living room. I called to have my order cancelled and it has now been 11 days and I cannot get anyone to refund my money or cancel my order. I have been told repeatedly that someone will call me back and no one ever does. After 2 trips to the store and several phone calls, my husband finally got our refund. They told us 10 days ago that it would take 7-10 days to get my credit card refunded. Apparently "it was a process to cancel an order". Well, 10 days later they still had not credited my card and would not return our phone calls. My husband went to the store and magically they were able to refund my credit card in minutes. I do not like being lied to and I will not return to this store to buy furniture. This is sad because I have always purchased my furniture from Ashley. Never again. Great place and great furniture! Go see Kinley!
Wonderful shopping experience. Thank you Terri for all your help
So sad!! Two months waiting for a Item, never came and When I called them to cancel it they told me that I need to pay 10% of my order as a Cancelation Fee!!!! For something that was their fault! Is this fair? Never a call telling me about the delays! So now That I called for thirth time to cancel it, after notify me the 10 % fee for cancellation, and I toñd the that it wasnt fair, they looked their system and looks like this item is avalaible form long time ago, and now I have go, pick it up myself, which is not what we were told when we bought it, and the living room set. Defenitively, with less money you can buy good quality on local people, good time for delivery and better costumer service,
Tay was awesome! His customer service skills were outstanding. He took the time to listen to our needs regarding our purchase. We were please with our visit as well as purpose.
Great service knowledgeable staff Tyler Ray was great salesman
Andrew was great!! Very helpful!
If I could rate worse than 1 star I would for this store. The customer service and delivery scheduling is the single most unorganized department I have ever seen. We have had a very expensive mattress delivery messed up three times now by Ashley in Tuscaloosa. 3 days of missed work for incorrect scheduling and nothing done on their part to correct it. You will be way ahead to pay more elsewhere than to purchase from this store.
Joe did a great job assisting with purchasing a mattress. Check him out!
Joe was very helpful and got me in and out very quickly!
We had a great experience! Joe was fantastic. He was extremely helpful while also letting me look on my own when I wanted to. He answered all of my questions and found the best price for what I wanted. Go in and ask for Joe Sellers. He'll help you!
Terri was wonderful and help me out a lot
We had a great experience at Ashley! We came in for a sectional and decided to also purchase a mattress as well. Tay helped us today. He was super friendly, knowledgeable, and provided exceptional help. He helped us choose items that we love and that allowed us to stay within our budget.
Joe was very helpful and explained every during the purchase of our couch. He was knowledgeable on all fronts.
Cynthia and Krystal was very helpful and they took time out to look for a dining table set for me.
Terri was super helpful she helped me find the perfect chair and was very friendly and laughed at all my stupid jokes 10/10
Krystal was amazing to work with she helped my mother-n-law and I find everything we needed.
Great experience! Terri was very helpful with getting us a great deal on a new sofa.
The sales associate that serviced me (Tay) was extremely patient, very knowledgeable of the financing policies and procedures. Highly recommended!
Terri helped us out with lots of different options on a sectional. Fast and friendly.
Great customer service
Randy Boisclair is great to work with.
Awesome team
Wonderful customer service! Was very patient and helpful!
Terri was excellent from the moment I walked in the store until the transaction was complete. She was knowledgeable of all products and she went above and beyond to get us the furniture we wanted
Fred was great!
They helped us so much!! Great people!
Great place great deals
Great experience! Ty helped us get exactly what we were looking for, and it’s reassuring to know that we have a protection plan in case anything happens.
Joe was awesome. Very knowledgeable to anything we asked & furniture we were looking at! Highly recommend!!
We worked with Terri at Ashley Furniture Tuscaloosa. She is fantastic, which is why we are repeat customers!
Terri So Helpful, I came in and told her what i was looking for she pointed me right to it ++++
Randy and Miss Sarah both took awesome care of me. They listened to me and both helped me based off of aches and pains I have at night. Extremely satisfied.
Had great customer service! Everyone was so knowledgeable and very helpful. They answered all my questions and went above and beyond for me! I can’t thank Fred enough for helping with this purchase as well his fantastic management team!
Amazing service!
What a great experience to work with Terri today. Go see her for your furniture needs. She was soooo helpful and gave us great options.
Joe was awesome and very helpful! Found the perfect couch
Terry, was so helpfully to me . She helped me out finding the right bedroom set and dining room table and chairs. Give me wonderful rates and discounts on everything. Thanks ,Terry.
Randy did a great job
Terri helped us find the perfect end table for our living room! She was very friendly and made the buying experience a pleasure!
Like most people, furniture shopping is not on our top 10 favorite things to do. Today, however, was the exception. We found exactly what we were looking for. Great price & great customer service! Tyler R. was an absolute joy to work with! Thanks for everything! We highly recommend!
From the door, everyone from sales associates to the store manager was very professional. The experience and process was great! I would recommend famliy and friends to Tuscaloosa store#3
Fred was great!
Ty was extremely helpful. One of the best experiences I’ve had at a furniture store. Not to mention the incredible bargain I found on a genuine leather couch. I couldn’t be happier.
Mr. Ty was very professional and friendly job well done!!! TMhank you.
Kinley was super helpful from the time I stepped in the door until my purchase was complete. Store manager helped with a surprise discount too! Highly recommend for all your furniture needs!
Terri and Cynthia are absolutely amazing. Very friendly and the service was exceptional. If you need furniture, go check them out! Makeia W
My sales guy was very adequate about the entire store. He was polite knowledgeable about the fabric and the sales, he also spoke very highly about the product of the the store. I really enjoyed my time with Andrew showing me the different product that Ashley has to offer. Andrew also communicated with the price and answered all my question. Thanks a lot for great customer service
Great Ashley Home Store! Fred is an awesome salesperson. Very informative and helpful. Great personality. Helped me get the best deal possible.
Good deal, friendly sales.
I came in looking for a chest of drawers for my daughter’s room. Mr. Fred (Tuscaloosa Store) met me right at the door and was attentive, professional, knowledgeable, and very patient in showing me all the options that fitted my need. I would recommend the store and Mr. Fred in particular for all your quality furniture needs. I was highly satisfied with my experience.
Excellent costumer service! Our sales representative Andrew was awesome and very helpful!
We had the best furniture experience ever. Terri was the best. Go to Terri ask for her. She’s great!
Tyler was very up beat and pleasant. Great customer service!
Terri : Very informative, courteous, professional, knowledgeable.
Omg.. This was the best experience ever. The salesperson Ty made us feel so comfortable. His patience and pleasant attitude made this experience even more special. I just wanna say thank you so much for helping us. You were awesome!! We will definitely come back. ❤❤
I came in and had a really stress free and easy experience with Ty. If you’re coming here just ask for him!!
As with other reviewers, my husband and I were also told false information in order for the store to make a sale. We went in knowing what we wanted, a Tanavi sectional and 3 Skempton barstools. We were told by Tyler to never order online because they’ll offer cheap prices and never fulfill your order. (After that I bought a console table online and received it 3 days after I ordered it… so that’s not true). Then he said that the Tanavi wasn’t available for months but showed us a couch called “Sophie” that was “named after his ex”. He was more worried about being cute than being knowledgable because the couch we were looking at and was sold was the Tanavi. Then we were told the barstools we wanted were sold in packs of 2 so we couldn’t get 3. We decided to get 2 packs of 2. The receipt says “2/CN” and quantity of 2. We were quoted $114 per stool, a discount from the price online since we were buying multiple pieces. Waited weeks to only have 2 stools delivered and now the manager and Ashley’s corporate office is saying “too bad, you only ordered 2”. No one cares that it clearly says on paper that we ordered 2 packs of 2. Our options are to go spend more money with these people (never going to happen) or pay MORE money to return the 2 we received and find something else. Listen to the reviews and learn from our mistakes. SHOP SOMEWHERE ELSE!
The sales person I spoke Crystal was so nice and answered all my questions that I had ...The other 2 sales men were nice as well
Salesman very professional and he responded to all questions and concerns promptly. Very knowledgeable about the store merchandise
Terri was EXTREMELY helpful. Had a cheerful smile and attitude through the entire process. I loved It!
Chris Payne wins the worst GM in the country ! He offered and said to my face in person that he would help my parents get another replacement or money back for their recliner chair that they bought for 817.48 $ . They falsely advertise many things in this business. For starters when purchased they said 3 to 6 weeks . Then said it would be 3 months . Chair started having problems the first year during the covid shut down so how were we supposed to even get anything done when corporate would not even answer the 1800# or their e mails ... and they still have not answered back our emails .. if any one out there have or had any issues I recommend to put him or the CEO Todd Wanek as well as the Director of operations Kevin Lane on blast untill they fix the issues and come up with better business practices.. and also hit up the BBB . Thank you
Great place
Terri was absolutely wonderful. She got me everything I needed. She’s very professional and polite. When you go there ask for her!
Very helpful and courteous salesman helped us, a young man but I can't remember his name.
Ty was very helpful throughout my buying process. Before going into the store I knew exactly what I wanted, and Ty did everything possible to make sure I was satisfied and got exactly what I wanted.
The personal was very professional and answered every question we had . I want to thank Terry for being the best. If you're in the need for any home improvements ; I will tell you Ashley is the best and ask for Terry... Thank you again. The Tatums
Amazing staff was friendly and wonderful quick and easy I believe her name is Morgan she was amazing with helping me my bed was delivered on time !
Terri was so very helpful! Showed us every option and we found just what we were looking for! thank you!!
Terri is the best! Stayed after hours on a Sunday to help us coordinate and purchase a sleeper sofa and two chairs. Excellent customer service.
My fiancé and I shopped at Ashley’s Furniture and purchased a couch, a bedroom set, and a mattress. The customer service was amazing and Tyler went above and beyond to make sure that we were taken care of. Would 10/10 recommend coming to shop with them!
Fantastic service and buying experience! Tyler showed us plenty of options that fit our price and preferences. The managers were very kind and helpful as well. 10/10 would recommend to all our family and friends.
Loved loved loved our experience here today. If you go ask for Kylan Taylor! He was very helpful and patient while we decided on our purchase!
Had a Great experience with Ashley’s in Tuscaloosa! Make sure to see my Guy Kylan Taylor he was a GREAT HELP..
Both times we came in the employees have been so helpful. We knew exactly what we wanted and they didn't try to change our minds they just helped us walk through the process, and made everything so simple.
Great experience. Morgan was excellent.
Great selection of furniture. Ty, our sales associate, was very helpful and patient as we picked out and financed our new furniture. Very pleased with our shopping experience.
I would like to Thank Terri for her knowledge and patience with me and Ms Cynthia for overall support job well done!!!
Ty and Chris were such a great help. They made me feel really taken care of. Did everything they could to find the right mattress in the right time frame and gave great price everything highly highly recommended Ty T or Chris Payne
I like that when I apply for credit I did not get it. But they had services within the store to apply for credit on a monthly payment basis.
The manager Chris Payne is a liar and he should be fired immediately for taken upon himself to cancel my online order without my permission after it was delivered in my home in order to get a sale at this store which the price was higher. His sales associate also forged my signature on the Ashley credit receipt after I told them to cancel my order. He agreed to give me the price I purchased online and refund the what he owed. I just received an notification on my credit that it was charge an additional $551.57. This store is a fraud and I'm making a police report today. You will not get away with the CHRIS PAYNE. DON NOT TRUST CHRIS PAYNE OR ASHLEY FURNITURE HOMESTORE IN TUSCALOOSA, AL
Great staff and a beautiful showroom. The management team will ensure you are taken care of.
Great place to shop.
Love working with a family oriented company. It makes a difference when you are about to help your local community, it’s truly a blessing having a locally owned and operated employer!
We ordered a household amount of furniture in October of 2021. Never did we receive a single phone call that any items came in. We had to call every couple of weeks to check. On one delivery, their delivery drivers stole my wife's wedding ring off the counter. They did nothing about it, luckily we had it insured. Ashley's continued after this to ignore emails and phone calls. Finally I went into the store to pick up a $400+ dollar rug that we paid for. They pulled a dirty rug from the back. When I asked for a refund of said rug, I was told no. The last 3 tables never arrived. I called again in the beginning of JUNE 2022, was told "they do not make those tables anymore". I then asked for a refund. I was ignored for over a week. They finally provided a PARTIAL refund of price I paid for tables. AVOID THIS STORE!! They will promise you everything at the sale, then avoid you once you pay.
Terri, a sales representative, customer service was very good. The details of the furniture purchased was well explained.
I really regret ordering furniture from Ashley furniture. They have so many hidden fees. Every time I am like ohhh I am done with my credit payments they put more fees on it. 😏😏 that's very bad. I have the feeling they want to make me poor
Turn the ac on. Employees lack knowledge. When telling them what my needs were I was told things were scattered throughout the store and they pointed to diffrent areas. I also didn't care much for the quality of most pieces. Will not shop at this store again.
Nice selection and good sales staff.
Great service
Great experience from Myresha and Ty. They treated us the way customers should be treated. No pressure, knowledgeable, work with you on price and service. Appreciate the great help
Oh my goodness, do you really want to hear my nightmare??!!! The left hand doesn't know what the right hand is doing! I bought my furniture on Jan 20th, 2021, still haven't received an oriental rug! They double charged me for this rug!!!! Went around n around since September! Had to go in store(at least 20 miles), because you can't get anyone to take the call!!! BEWARE, BEWARE.. I'll never ever do business with them again or ever refer this company
I purchased 6K worth of furniture in February 2021. Coffee table delivered damaged (we noticed after they left). They still have not sent parts or replaced my table! I was told by a tech it would have to be replaced, but he would have to turn in the report. Since then (back last Spring I think?) I have asked numerous times to speak to a manager at Customer Care, which has NEVER happened. I don't understand why they cannot send a replacement. It isn't made of gold. Easy to replace. I do not recommend Ashley Furniture, which really is a shame I cannot. The store experience was wonderful. But if you cannot get decent service once the furniture is delivered then it leaves a very bad taste in ones mouth!
Tey was wonderful bought a mattress he was helpful very friendly and went above and beyond to help me .I was unable to come with my husband cause he has cancer and did not feel well they didn't try to take advantage cause I was a woman will always come back to Ashley and ask for him!!!
My wife and I went here looking for new furniture for our living room and bedroom. The service that we received was amazing. Tae was very knowledgeable about the products and services and possible wait times. He worked with us within our budget and helped to find some great pieces for our home. We will definitely be back for future furniture needs.
I wouldn’t ever shop at Ashley’s furniture store in Tuscaloosa. Said it would be a month until delivery for the table and chairs. But then on the printed paper it said it would be 4-6 months. Got it in 3 months though. They already have negative reviews about this. They even forgot to send the hardware with all of it. Now I have to wait even longer. I would recommend shopping some where else in town instead of there. They aren’t even connected to the main corporate office of Ashley’s furniture.
Tay was great! Made shopping so much easier!
Beware! It has been over 3 months since I furnished a new home with Ashley Furniture Tuscaloosa. None of the issues that I have had with some of furniture has been take care of. This, despite the fact that they have admitted fault: wrong pieces of the sectional couch delivered; and sent out a technician to confirm the defective condition of my bed. 3 months and they still haven’t refunded my money (paid in full 5 months ago) or made any arrangements to get their unwanted furniture out of my house. I have spent countless hours trying to contact their customer service on the phone and countless more getting absolutely nowhere when I am able to make contact. 1 star because I am satisfied with the other items and the delivery was flawless.
Call and try and get someone on the phone… made a purchase of a dining table and six chairs. Then got told to call two days later to find out the ETA on my purchase, and could not get anyone on the phone. Then called the next day to be transferred to the distribution office where I was told my order would be in in two weeks. Fast forward three weeks from now and I have called three times to talk to a person to finally get told they don’t know where my order is nor when it’ll be in. In the time of those three weeks I received a phone call from the store being told that I need to come and present two forms of identification which should have been done the day we purchased the table. Then when I showed up to give them two forms of identification I was told the same thing I was told on the phone that they do not know where my order is, but that I could have the floor model and then the store front would get my order with no form of discount if I chose that route. Buyers please be aware so that you do not have to go to the headache I am going through for a dining room table and six chairs.
Try calling them, I dare you! Good luck and best wishes with your order and service. Might a fact, go in the store. A rep might approach you. Just maybe!
I am so upset with Ashley I paid a lot of money for my furniture 8 months ago. I have received parietal deliver's over the course of these months and still have not got all my furniture. Now they delivered my sons bed frame and one of the drawers were to big . Also there is a huge scatch on the foot board they seen it and still left it at my house. I will NEVER buy anything from Ashley again.
I placed an order for a 5 piece dining set. PAID IN FULL on April 1, 2021. I was told my table was not in stock and to allow 8-12 weeks for delivery. I agreed! Fast Forward to now, on Mon. July 5th.. I called Ashley’s to get an update on my furniture. I haven’t heard nothing from them . No answer. I tried calling two more times before I left a message on the voicemail. I waited two days for a call back, nothing. So, on Thursday July 8th .. I attempted to call the store again. No answer, of course. So I called a corporate number that I got off google. After being on hold for 10-15 mins.. I speak to someone. I explained to the young lady that I would like to check on my order. She informed me that my table made it to the warehouse but has not been entered in the system yet, so she will not be able to give me a delivery date until after my order was placed in the system and then I will be placed in the order that my order was received. She told me to allow 3-5 business days and give them a call back. I explained to her that it was already hard getting someone on the phone this time, so why am I responsible for calling back.? Why can’t someone call me? By now, I’m frustrated so I asked how do I go about getting a refund? She said I would have to go in store for a refund. I informed her that that’s what I would do. I get in my truck and go to Ashley’s immediately. I get there and the guy at the desk (who seemed to not be very busy at all) seeing that I was literally the only customer in the store at the time. You would think he would answer the phone, that’s sitting at the desk but anyway I tell him I here for a refund on a purchase I made and haven’t received yet it. He entered my info in the system and told me that I would need to wait until next week to get my refund, so I can get my full amount back w/out a 10% charge. A 10% refund charge would be applied if I asked for refund before 12 weeks was up. So, confused a little.. I walk off, bc now it’s a customer behind me. I get to my truck and pull my calendar up. I made this purchase on April 1, 2021. Today is July 8, 2021. My calculations calculated exactly 14 weeks. So, I should be able to receive my full refund w/out the 10% fee today not next week. I went back in the store. Now the guy is waiting on another customer who is clearly upset just as well as me. She was telling the employee that she drove 40 miles to this store bc no one would answer the phone. And guess what else she said ? She said she have been waiting on her purchase for almost 4 months. The guy gives her a number out of Huntsville, so the lady stepped off and called the number and allowed him to assist me. I explained to him that I calculated 14 weeks since I placed my order . He tells me “I will go ahead and refund you” . Then he asked me “how did I pay?” Cash or Card? I replied cash. He said I will have to MAIL you a refund check. We don’t keep cash in the store. I’m thinking at this point, how do you all not keep cash in the store, and I paid in cash? So, he steps to the side to speak with another employee. So, now the other employee is talking to me and saying she’s about to give me a copy of my refund total amount for my check (receipt). She walks towards me and lay two papers on the counter and walk off. One of the papers was my receipt but the other receipt belong to the other upset customer who was there . This lady placed her order Mar.24th for a king size bedroom set. $4k! She put down a $2k deposit with a $2k balance left. So yea, they didn’t care nothing about our money. They treated us as if we aren’t good paying customers . It was horrible customer service! I want my money back and I will never buy anything else from here. Not to mention the county in my address was wrong on my receipt, so when I said something about it before I left .. I was told the county is correct in the system. So hopefully, that is true since I’m being mailed a check and was told by the lady to allow 10-20 days for my check to come. So I will do an update on how long it actually takes to get my refund.
Ok
DONT shop here we ordered a couch the beginning of April they told us 6-8 weeks it’s July and still no couch! And horrible communication
Nice selection and friendly, helpful employees.
Waited since Jan due to pandemic for furniture. Finally delivered last week and guys delivering unable to assemble as they state they are not normal delivery people. They stated did not have any hardware to assemble. Normal guys not being paid per these delivery people. Bed still in pieces on the floor a week later. Manager called last week to say that he would have someone out right away with hardware and put bed together. Have spoken with store and they only have customer care number or email to refer us to. You can only leave voicemail. Terrible service
I will never purchase from Ashley Furniture again and anyone who is considering it, don’t! I paid a lot of money for a power reclining couch and loveseat plus a warranty. The couch arrived broken to my home 3 months ago! No one has done anything. The lack of communication has been horrible!! I was given a case number and have talked to customer care so many times I’ve lost count. It’s always a different person and they agree to stay involved until it’s resolved and I typically don’t hear from them again. I’ve called, sent emails with pictures, chatted with them on the FB messenger app... nothing works. They agree to send repair companies and after my husband or I take off work to be available for a 4 hour time frame and confirm appointment times, no one ever shows up, calls back, nothing! This cycle has been repeated 3 times now. I still have a couch I can’t use which is insane, because it should be replaced! It’s under the manufacturer’s warranty AND I also purchased a warranty. It’s been nothing but a headache dealing with this company. All I want is usable furniture and I don’t even know what else I can do to get something done. Shopping here was a waste of time and money! Don’t do it!
I placed an order on-line for a dining room table set in April and delivery was set for mid-May (6-weeks) and I was fine with that. Table was supposed to be delivered a week ago and it wasn’t. No call to say it was going to be late or anything, I had to call them to find out what was going on with my order and reschedule my delivery date. So fast forward to today delivery was set for between 10am-1pm and once again no delivery. I’ve called them several times today and the first time they were behind schedule, the second time they were in route, third time (an hour later) they were still in route, and the last call they told me someone had called several time and didn’t get an answer and they even knocked on the door and no one answered. They even had a picture of my car in the driveway. So that means you came by, took the picture, and left. I haven’t left home at all today and I haven’t had any missed calls! My time is important and this was a total disrespect of my time. Customer service and timely delivery is not their strong point. This is very disappointing and this is my last time shopping with Ashley Furniture! Future shoppers beware. If you want your furniture in a timely manner, this is not the store to purchase from!
The actual buying experience was pleasant but my order was SUPPOSED to be at the store for pick up 4/29 (items were ordered early March), then changed to 5/16, the. Changed again to undetermined. When I asked for my money back, they asked for a 10% restocking fee. Absolutely ridiculous. Not my fault you didn’t get the order completed. You can only blame Covid for so long, then what’s the excuse?? This is why it’a a dying business and I never see anyone in their stores. Super disappointed.
They where very nice and helpful.
I bought a tv stand on January 13. The actual in store experience was good. I was told it would take up to 8-12 weeks for delivery. Each time I call to check on it, they extend the delivery date. It is March 24 and I have been told now that it will not be ready till April 26. I have asked for the floor model on Monday and it is now Thursday and I have not heard back. I am very upset that one piece of furniture is taking this long. I can wait till the end of April, but who is to say they won’t tell me it will be end of May. I plan to go up to store today. If something can’t be worked out , I am getting a refund. I will take my business elsewhere and NEVER do business with Ashley again.
I will absolutely never shop here again, I order a kitchen table and a coffee table and tyler ray our sales rep only order our kitchen table and not the coffee table while convincing us to sign up for the protection plan (which we only wanted for the coffee table). Costumer service is extremely lazy and wont even help us get our money back. Never shopping here again.
good experience
Your experience in store will be pleasant until after you place the order. Now your nightmare starts.. I am wondering if any of these positive reviewers on the positive shopping experience in store or good pricing actually got the furniture delivered on time ? I am still waiting for mine now that it's the 12th week. And I can't reach anyone who can tell me a date and time for delivery. It's a terrible experience . =========== Update, I changed my rating from 1 star to 2 stars. My couch was finally delivered on 3/30. The actual delivery was good although it has been rescheduled 3 times. The couch has a strong smell of chemicals. Google says its normal although the chemicals can be bad. I hope the smell can be gone soon.
Nice ppl. Gave a 14" mattress for the 12" price bc they were out and wanted to take 1 home. Disappointed bc bed wasn't there and due to COVID could be 8-12 weeks b4 delivered
We were helped by Joseph and he offered great service
Very happy with my experience today at Ashley Furniture. The sales person, Mia Washington was very sweet, informative and thorough. Would definitely recommend going to her to get a good deal! Thank you again and excited for my purchase to come in :)
Steer clear of stores in Alabama that have been licensed by Ashley. I have a recliner that was 2 months old and the wires were being pulled out of the motor as well as part of the metal reclining mechanism that is actually broken. I called the store, who gave me a number to call customer care. I have called and emailed photos as requested and they will not even respond to the email nor call back. The store manager has even emailed a supervisor, and still no return call. Since they are a licensed store, Ashley homestores corporate headquarters can't/won't do anything due to "license agreement". Please understand I have spent hours trying to resolve this, and all I get is an excuse that my claim is still being reviewed. I have a very uncomfortable, as well as useless "non recliner", hope I have helped you avoid the same disappointment.
Great customer service.Desmond was very polite and helpful. and helped with getting my Furniture delivered quicker
Wish 🙏 that they had what I was looking for.😭
Christy,was the lady that help me she was great. I will go back again.
Found a great couch at an excellent price. Jenesis was extremely helpful, very knowledgeable, without being overbearing. I’d highly recommend stopping by to see her for any furniture needs you have. Thanks Jenesis!
Fred has by far been the most helpful Furniture Sales person I have dealt with. I will definitely come back to purchase more from him!!
If possible, no stars would be entered on this review. This store is the WORST! I placed an order back in June 2020 for a dining set. Was told it would be in within 4-6 weeks. Around my 6 week mark, I called the store to confirm and they stated the delivery was pushed out to September 28th. No one ever called me with updates. I called again yesterday, 09/17/20, checking on my dining set. Not only did they tell me it’s been pushed back to November 2020 but the incorrect package was ordered for my dining set. I’ve been going back and forth between the store and customer care trying to get my order canceled And refunded. The store manager stated I would have to pay a 10% restocking fee. This has been the worst experience I’ve ever had with a furniture store. I will never shop at this store again. Update: The store ended up delivering the display on 09/22. I’m content but won’t shop at this store again.
Jenesis was super helpful. She definitely knows about every piece of furniture and when my furniture order was delayed, she helped me find some new pieces that could be delivered very quickly!
I had an amazing experience with Jenesis today! She helped us with the purchase of a great couch for our new home! She was very sweet and patient! Go see her!
There should be a ZERO stars option. I ordered my furniture on May 31, 2020. I was told it would take 4-6 weeks for delivery. On week 7, July 13th, I called asking about a delivery date and I was told it would shipped on July 31st. On week 11, August 17th, I called again and was told the chair was in the store, but not the rest of the furniture. The manager (Dez) assured me it would be delivered on August 25th and of course it wasn't. I cancelled the order on August 26th. I will never shop their again. I waited almost 3 months for 2 pieces of furniture.
Janesis was very professional, caring and made sure I was satisfied with my purchase. Thank you Janesis is you Rock!!
Great service
My experience at Ashley in Tuscaloosa, AL was amazing. Johnnie Jones is the best salesperson I have encountered in a long time. He was so patient and helpful and he made sure I left with every deal possible. I will definitely visit this store again for my furniture needs. Edit: 2 and a half months later and I have not received a piece of my furniture. Every time I inquire about it the date gets pushed back. I finally went up to the store and they canceled my order without my consent and said nothing about returning my $100 delivery fee. This is the worst service I’ve ever had. Do not shop here. You will be waiting on the furniture the rest of your life. What’s the point of getting a good deal if you never get what you purchased. Ridiculous.
Jenesis was awesome and so helpful!
I have had the WORST experience with them. I ordered my sectional at the beginning of June. I told the salesperson I wanted the ottoman. Weeks later I reviewed my receipt. There was no ottoman listed. Instead there was a warranty I didn’t ask for. I was told originally 3-5 weeks for delivery. Then I was told 4-6. I then called back and was told July 24th the entire set should be in. I called on the 26th and that date changed to August 8th, which is 10 weeks from my original order date. For my inconvenience I was refunded the delivery fee. I was also told that they would swap the warranty for the ottoman and cover the difference. Well then the delivery date for the ottoman was OCTOBER 31st. After I’ve already waited over 2 months for the couch. And they don’t do partial deliveries. I would have to wait for the ottoman to get the couch if I chose to keep it. Overall this has been a terrible experience and I will not be shopping here against
Worst experience ever. We bought couch and chair week before Memorial Day. They never called us to update us on our furniture or deliver. Still waiting on the chair. I had to call them and make them put us on the delivery schedule for our couch. Called the store today and the phone was set on the counter so they could finish having their funny conversation. The lady was rude. It is hour past the waiting time still no couch.
My favorite
Great customer service by Jenesis; She made the buying process from long distance easier, and she gave great advice about the longevity of furniture options. Her manager was also extremely helpful.
Great ! Young salesman gets an 12 from us!!!
Very nice inventory, very friendly sales staff, decent prices, but it's good to shop around for the best price first.
Saw Jenesis post on Facebook, and decided to come down and check out what they had. She directed me to a couple options that suited me well, and I ended up getting furniture ordered the same day. Thanks for the help!
I was BEYOND just please with my experience here. Being young and buying furniture for the first time for my new apartment was sorta nerve wrecking but Logan made it all the better!! She was very knowledgeable on different types of sectionals and couches they had in stock and what was on sale and what wasn’t and she helped me pick out a payment option that worked with me! She even stayed 40 minutes after she was supposed to get off to finish out my purchase and even told me not to look at my phone (to see the time)!! She let me drag her around the store and sit on all the sectionals she showed me at least twice a piece and she happily obliged. I will recommend her to everyone in Tuscaloosa!
Jenesis provided great service in assisting my family and I.
Jenesis was absolutely great
Jerry helped me find the perfect recliner for my new apartment. Very professional service and up front about what is and isn't available. Very clear instructions and details on questions I had regarding delivery and online ordering.
Ashley Furniture was Awesome! Samuel Gibson was our Salesman. Soon as we walked in the door he was ready to go. He didn't hover. He let us look while still checking to make sure everything was going good. But what we were most impressed with is his knowledge of EVERYTHING we were looking at. Made great suggestions toward what we were looking for while feeding us the knowledge needed for the product. Very friendly...all around great experience thanks to Sam!
Great furniture and exceptional customer service!
Great customer service. The sales rep Mia was such a great person, she help me out a lot. Very sweet person.
Jenesis was super helpful and great personality.
Jenesis was extremely helpful and went the extra mile in ordering what we really wanted. I would highly recommend working with her on any furniture purchase.
Absolutely loved my experience here! I was attended quickly and treated very well by associate Logan. She was very professional and worked wonderfully! Logan was the best part of my experience here! The prices on the furniture were amazing and the quality as very nice as well! Will definitely shop here again!
Ashley Furniture is great!! They had just what me and my husband wanted!! Also, our sales person was terrific!! Her name is Jenesis!! She was so nice
The Ashley Furniture in Tuscaloosa is HORRIBLE! Their customer service has been awful. I was told by Mia that my sofa would be delivered in less than 2 weeks. Since I was moving that was perfect. Not only was it not delivered I was given the run around by management for almost two weeks. I will never shop there again!
If I could give Mia Washington 20 stars I would thanks for all your help.
Jenesis was super helpful and patient with us during our furniture buying process! Would 100% use Ashley again.
Logan Petty helped me find an amazing bedroom set at an amazing price! Could not beat the prices at this store as well as the customer service that was provided. She made the process of purchasing and setting up delivery very easy, fast, and stress free!
Mia Washington was our sales rep and she was very helpful and friendly. We purchased a sofa and mattress, and she was very patient while I tested out mattresses. We are looking forward to getting our new furniture!
Jenesis was so nice and so patient. She found everything we needed within our budget. Go to Ashley’s and ask for Jenesis you won’t be disappointed she goes out of her way to help you! Even on her day off, we appreciate you!
Terri was amazing at the furniture store. From the moment we walked in she was on it. We actually recognized her off social media advertising the merchandise, which actually brought us to the store. Great service and really worked with us to get the best deal possible.
Just purchased a mattress set from Ashley’s Tuscaloosa store and the sales rep Jenesis was super quick and efficient with finding me what I needed . Once I told her what I wanted to do, she jump right on and made my visit and purchase process quick and easy. Super nice and kind too. For all your furniture and home needs go see Jenesis!!!
Jenesis Thomas
Jenesis was the sales associate that helped me with my purchase and she was great helping find my furniture for my place .
Brandon is AMAZING!!! He helped my fiancé & I find our sectional and did everything he could to make sure it was in our budget! He even threw in a 5 year warranty & pillows! I wish I could give him 10 stars!! Go see him!
Jenesis was amazing!! Was very patient with us as we walked the entire store more than once!!
Jenesis is a very professional sales person, I would recommend her to help anymore. We will be using her again.
Excellent customer service. Jenesis did a great job helping me purchase furniture! Thanks so much for your help! Highly recommend!!
very good experience, furniture purchased was nice, furniture just looked at was nice as well. sales woman was friendly and was nice enough to come in even though she was off that day. 10/10 would recommend.
Jenesis was amazing! We are first time couch buyers and she made are experience perfect. Answered all of our questions and was very helpful. Thank you Jenesis!
Brandon was the best! He was so helpful and helped us to find a perfect couch!
My mom & I enjoyed our experience here. Mia Washington was the most informative and sweetest person. She made sure we knew our options and offered great input where needed. Her help was much appreciated! She made our visit one to remember :)
Brandon handled our purchase very fast and professional!! Would highly recommend Ashley Furniture!! Thanks!!
Logan was absolutely AWESOME!!! She had some much patience with me and was able to answer every question I had. She was very professional and friendly! I will definitely be doing more business with her in the future.
Jenesis made sure I had everything I needed. She was very helpful and really nice. She made sure I understood everything and that I liked everything. I am very picky and she made sure I was satisfied. I would 100 % recommend her at Ashley Furniture!
Jenesis was awesome. She was very knowledgeable about the furniture n help me pick the best furniture for me. I love it..
Thanks Jenesis
Great help thanks a lot Jenesis
I was in need of a new bed and mattress, and saleswomen Jenesis helped me get the perfect look for my room. Customer Service was great and sale was Amazing. I will recommend anyone to purchase from Ashley Furniture. They work with people who are out of town as well over the phone. Thank you Jenesis & the Ashley Furniture Family .
me and my family had excellent service with Jenesis!! she was AMAZING and helped us in every way. couldn’t have asked for better service.
Jerry did a fabulous job! Very helpful and friendly! Would work with him again 👍
Jenesis was awesome. She greeted me with such friendly attitude and willingness to help me find what I wanted. She went over everything and found answers to my questions. Would recommend to anyone looking for good quality and reasonable price.
Jenesis was very helpful finding our every need! Very vibrant and wonderful attitude. Definitely would recommend for customers to see her!
Great selection of sectionals! We worked with Jerry and couldn't of asked for a better experience. He found out what our 'must haves' were, showed us a great selection, gave us space to discuss amonst ourselves, and help us with financing.
Brandon Was Great Today, He Got Me Exactly What I Was Looking For Today In Little To No Time. I Definitely Will Be Going Back
Made an appointment with Brandon and was able to make an appointment and order my furniture. Great service, I highly recommend you to go see Brandon in Tuscaloosa.
Wouldn’t recommend them to anyone!!! I was told a price for a rug 3 different times from a sales person & when it came time for me to pay it was $250 more .. and they wouldn’t honor the price. I was there for a hour waiting to pay and then they upped the price. Not good business at all. The sales person was Mia.
This was the best experience ever. Brandon really did his thing and created a positive buying experience.
We purchased $2300 worth of furniture (dresser, chest, 2 night stands, coffee table, 2 end tables, kitchen table with 4 chairs, a bar with 2 bar stools, and an 8x10 area rug,) on February 29, 2020. We have been given the run around ever since. The furniture (all besides the rug) was supposed to be in on March 3. When we heard nothing from them, we called. They set up a delivery date for March 10 between 8-11 am. 11 am comes around and NOBODY has shown up or called. So we called them, AGAIN. They had cancelled the delivery without tell us. They then gave us the date of March 14 and they would text us a time. No one ever told us a time, Saturday rolls around and again NOBODY shows up or calls. So we call just wanting our money back at this point., and she told us we had to wait til Monday for a refund. Fine. So today (March 16) comes around and we call for our refund only to be told it has to be in a check and it would take up to THIRTY days for it to get to us. So while we are trying to figure all of this out the lady on the phone with us from Ashley furniture HUNG UP on us. So we then called corporate, and now we have to wait ANOTHER 48 hours for the store manager to call us. This is by far the absolute worse customer service we have ever received. I 110% DO NOT recommend buying from here.
Brandon Cooper was very helpful with helping me and my family out today very bright smile when we walk through the doors Roll Tide Brandon thanks for your help
Tyler Ray was absolutely amazing!! He really took the time to hear us out and actually listen to what we were looking for. He made wonderful suggestions and sent us home with smiles on our faces. His personality truly brightened up our day! Thanks Tyler!!
Good prices,great customer service. The selections were beyond expected. Mia really looked out and went beyond great customer service.
Great place to purchase furniture but it's so big and has so much and that makes it difficult to pick one but Mia Washington was excellent and very helpful to us and we got the deal done. Thanks Mia!!!
The whole staff was warm and welcoming. Jenesis was the associate to help me, and she was sooo very helpful! She took her time explaining things, and I went back again, after thinking my purchase, over and had her assist me again. I’d recommend them, and if you go, ask for Jenesis :-)
Great service! Brandon helped me find my bed at a good price!
Mia Washington was very helpful and understanding of the situation and knew exactly what I needed and wanted definitely recommend
We went in to just browse around and price match and MIA WASHINGTON was the best salesperson we have dealt with with furniture shopping!!!
Ken Coleman was absolutely amazing! After just moving across the country, she was a pleasure to work with and helped me with matching things for my new sofa and love seat. Although I came in just for those items, she was able to help me with finding a matching TV stand within my budget and made sure that I was totally satisfied with my purchase. I will be doing more business here at the Tuscaloosa location and will for sure ask for Ken directly.
Had a wonderful shopping experience and Jerry was the perfect salesman. We got a great deal and will shop here for any future needs.
Jerry was incredible. Let us browse as we liked, but was available for any question we had at any time. Couldn't ask for a better sales experience.
Brandon was the best sell person I ever seen. If u ever need furniture go see him a Ashley Furniture in Tuscaloosa Alabama
The employees were nice and patience.
Jerry Hand is a great sales rep. He was patient and listened to what we wanted. He is very knowledgeable of the materials used on each piece of furniture. I would recommend him and I would come back to Ashley for my next buy.
Jerry Hand was extremely helpful and took time to listen to what I wanted. He was very knowledgeable on product detail and development of product. With his expertise I was able to find my dream bedroom set. Go to Ashley in Tuscaloosa, ASK FOR JERRY!! ❤️ He’s the best.
Purchased a rug with cash. They told me they had it in warehouse and I would have it in 7 to 10 business days. Needless to say it they did not since it was a clearance item. Had to make a complaint with the BBB to get my money back. Just got it in the mail. It took almost a entire month. Ridiculous!! So heads up!
Jerry our salesman was very patient as we came and looked at furniture several times before making a purchase. Looking forward to our new table and chairs to be delivered.
Tons to choose from, all the way from basic to really nice pieces. We went on a sale day and felt that we got a great deal. Thanks Sam!
Great shopping experience. Professional staff. Fast and friendly service. Special thanks to Jerry!
Ken Coleman was such a pleasant salesperson to work with in selecting the right sofa and chair for my den. She was very knowledgeable about the quality of furniture that she recommended. Thanks Ken!
Love Ashley FURNITURE..you can find great sales in your clearance items but the prices on a whole set of LIVING ROOM OR DINING ROOM something maybe little overpriced.. top of the line merchandise I understand everybody can't afford to shop..so will I recommend others to go to Ashley Furniture NO
Mia was very knowledgeable and helpful. We will be visiting her again!
Janiece was a great salesperson. She quoted me a price on an earlier visit and the price did not mysteriously change, which was great . She was polite, truthful and worked hard to get me exactly what I needed in my price range.
Jerry Hand made what can be a very stressful experience a very enjoyable one.
Jerry Hand made our furniture shopping experience painless and enjoyable.
Had a great experience at Ashley janiece johnson was very professional thanks janiece
Janiece was awsome great experience
Janiece gave the best service
Janiece gave great service!!
Ms. Janiece & Mia have done such awesome jobs on getting what we needed!! Thank Huns!!!
Janice was very helpful and took time with is to pick out furniture for our home and did an excellent job explaining the payment options available. Excellent service.
Jerry was amazing he tells u everything u need to know thanks
Janiece was amazing and so knowledge. Me and husband came in with not really knowing what to do or what to pick and she help both of us chose something that we both like. We are not easy customers but she was patient and kind. Way to go! She’s great.
Jerry Hand is the best sales associate in the store. Very knowledgeable about everything!
cool 😎 janiece johnson
My sales associate Janiece was so nice, helpful, courteous. The type of help and attention to detail really made me feel comfortable and relaxed when attempting to refurnish the house. Thanks Janiece for your expert help.
The sale associate Janice was the best she was determined to satisfy my family thank you queen
Just visited Ashley furniture today and Janiece was super helpful. She made sure she explained everything to me and she was very knowledgeable of the items in the store. Please see her if you want a great customer experience. I will definitely do business with her again.
Sam at the Tuscaloosa store was a pleasure to work with. He is extremely knowledgeable about their furniture lines as well as the mattresses and bedding sets. In addition, he is hard working and has a great personality.
Janiece was amazing at demonstrating her knowledge of furniture craft and comfort. She wasn’t pushy and was readily available when needed.
Love seat & couch does not seat like what’s in the store & they said they don’t cover that & they want do nothin .. Love seat broke after few weeks called serval times left messages went by the store manger want call me or come to the front it’s been 5 weeks with no answer !!! Do not from from them customer service is awful !!!!
Mia Washington was such a pleasant lady to work with. My husband and I were so happy to have her assistance in finding the perfect items for our home. Thank you Mia!!! You’re awesome!!!
Janiece gave us great customer service gave use lots choose and explain our financing options please ask,for here
I would like to thank Mia Washington from the Tuscaloosa store location for an outstanding and exceptional customer service that was provided on Sunday, October 4, 2019. Thanks
Janiece Johnson was awesome took time to show us all our options will definitely shop here again
Mia Washington is very good sales woman she helped us get everything we need & she explained everything to us very well left out no gaps in the Tuscaloosa store .
Janiece Johnson was awesome great customer service will definitely shop with her again
Janiece Johnson gave great customer service and has a very pleasant personality.
Beautiful stuff
Janice Johnson was very nice and helpful
Janiece greeted my family at the door with a big warm smile. She was really nice and very resourceful.
Janiece was very helpful & kind . good service overall
Janiece Johnson was awesome gave use great service
Janiece was awesome gave great service found everything we wanted
Janiece was very helpful from the moment I walked in the store. She was very patient and assisted me with a smile.
Janice was patient and had great service!
Janiece helped us find a dining room set. Very professional and courteous. Highly recommend...5 stars!
Janiece gave us a great deal and was very nice. She made sure we were satisfied with our purchases. She went out of her way to measure pieces and walk the entire store with us. We will be back!
Jerry made it very easy to find what we wanted and was very kind!
We bought a matress a couple of years ago and bought the extended warranty on it. The matress starting sinking in in the middle we followed their procudure and they told us it was take five to seven business days to get the warranty replacedment approved. It took almost two months. We finally got to go pick out another matress. was told it wouldnt take but a couple days to get it in and then they would deliver it. In the mean time we bought almost 5,000.00 in new furniture. We are going on almost three weeks and stll no mattress. We called the warehouse in Birmingham like we where instruced to do and talked with Crystal, I have never talked with a more disrespectful person in my life. They have a truck coming in on September 12 but she said they couldn't get the mattress on it. And it wouldn't be delivered until the 20th which will be putting us close to three and half months dealing with this. Crystal wouldn't help us out at all. She could care less. Now Mia Washington at the Tuscaloosa was wonderful but she couldn't do a thing either so Ashley furntire and Crystal we have now cancelled our 5,000. order we just placed and will be going to Spiller Furniture from here on out. If you cant take of your customers any better than that then you don't deserve me as a customer
Excellent customer service from Logan! She was very knowledgeable and kind!
If I could give zero stars and alert the few who browse google reviews I would. This company has no idea what customer service means in any sense of the word. They are utterly clueless in what is actually happening with any order placed. They have no idea why it's important to notify a customer that their order has been pushed back when you are expecting it at a certain time. They probably did not even place my order(that's what it sounded like). So on top of that, they actually had my order backwards in what was being pushed back, but said I could cancel this order and get something else....to only wait another 4-6 weeks.Then to make it better, they did nothing. Then when I finally could confirm my delivery, they send it to the wrong place only to tell me that they can't send it to the right place... might as well run the place without people.
This place is amazing! The service here is so awesome! Thanks to Mia Washington my husband and I walked out with a bedroom and living room suit and kitchen table! The payments were low and very affordable! We definitely will go back! Mia made it so easy to help our dream come true and it was stress free!! Thank you sooo much!!!
Mia Washington helped me and my wife find a bed room suit a sectional couch and few other things. She made sure that are payment we’re very low and affordable she was very helpful. I would definitely recommend
Janiece Johnson at the Ashley Home Store in Tuscaloosa, Al was the best Salesperson ever. She was so knowledgeable of the store’s merchandise and helped me to find exactly what I wanted and then some . When I come back to Ashley Furniture she will be the exact person that I’ll ask for.
Janiece was extremely helpful and made the whole shopping process super quick and effortless. Go see her!
Janiece was super helpful and very nice. Ask for her when you come in!
To be honest, we went to Royal Furniture first thinking we would get a better deal. We left there with a bad taste in our mouth and walked over to Ashley. Janiece was a pleasure to work with and gave us a MUCH BETTER deal and a MUCH BETTER experience!
Janiece & Brandon were awesome! Janiece was very patient and helpful in assisting me to find the perfect bed. The overall atmosphere in the store is friendly and inviting. All sales staff extremely professional. I couldn't be more happy!
I had a wonderful experience with Jenesis at the Tuscaloosa store. I had to shop over the phone and via text because I was long distance and I needed furniture very quickly and only could get things that were in stock. Jenesis went above and beyond in helping me, sending pictures, options of what was in stock at the warehouse and what was in store that I could get right away. She even helped me when I changed my mind to switch to different pieces. She answered my calls and texts right away and answered or got answers to everything I ask. She even stayed late so that I could complete my order. Jenesis is a great asset to Ashley furniture. Everything you would want in a good salesperson. Thank you for a smooth and pleasant shopping experience Jenesis!!!
Janiece is the best in Tuscaloosa!
Janiece at Ashley Homestore Tuscaloosa is excellent. She insured I was pleased with my final decision before purchasing. She showed interest in my finances and affordability. Her professionalism is spectacular. I would definitely recommend asking for Janice.
Brandon is awesome, he knows the store and a great listener I shared with him what I was looking for and he delivered .... an awesome salesperson he knows details and what he's describing to be good quality furniture.
Was there for 30 min never once got welcomed or asked if I needed help. Needs to work on customer service
Great customer service from the earlier phone call made to my in-person arrival which then continued until I walked out the door. Highly recommend this location!
Friendly service. Had trouble with sofa I bought and they replaced it no hassles.
Worked with Brandon. Great guy to deal with and had plenty of knowledge. Lots of options for financing if you need it. They are a little slow about delivering though like everyone has said. Fix that problem and business would be better. We've got a living room and bedroom set sitting in the warehouse now for a while, but they're waiting on a "mirror". Come on, bring the stuff already. The mirror can be dropped off anytime
Went behind it so the 2 dogs I had could p. Good spot with some mimosa trees for shade. I peed too
Takes way too long before you receive your furniture
Fred done great helped us look at different types of livingroom furniture and gave different suggestions to help us. Very knowledgeable and patient.
Nice options for furniture
Ordered and paid for a bed during a promotion only to get a phone call the next day saying I can't use the promotion then the manager Chris cancelled my order without my permission
Ordered a sectional couch from here. Drove an hour to their warehouse because they would not deliver to the store closest to me. Now I’ve been waiting for an hour in their parking for them to load it up. Just checked and they have still not even looked for the couch. Will not be back. No updates are given by their people. Just have to keep walking back in and asking.
Colby was GREAT in assisting with my purchase, once the transaction was complete, I was informed it will take 3 - 6 weeks for delivery of 2 accent chairs, I couldn't phantom why so long, so I figured the store provide an exaggerated date just in case something happens idk...Well to my surprise they were head on my chairs were purchased on 4/9 and delivered 5/6.....WOW!!!
Helpful, lots of nice rooms of furniture,
Ask for Koby! He's super nice, newer to the store and very helpful. We will definitely work with him on future purchases!!
I had originally given them a pretty good review. That was before I am still waiting for a night stand. Its been over 3 weeks. I was told I would have it on the 2nd of January after waiting a week before. So by the time it should be here on the 15th. That is way to long to wait for a night stand. It has been in Bessemer for 2 weeks. Customer service is not on there list once something is paid for. Furniture had to be touched up with a black marker. Thanks to the driver. He was very helpful and nice by the way. I would recommend ordering and looking over purchase before signing off on it. And don't even think about asking the manager to call you. I finally called back to speak to him for 2nd time, but he or she was busy. I guess I will just keep waiting on this night stand. And will be looking for markings on it.
Was told delivery would be 2 to 4 weeks. When i called they said 3 to 6 weeks and refused to do anything about it even tho i payed for proof of 2 to 4 weeks and store manager chris oremo talks down to you and doesnt care about your time or what was agreed on.
Had a pleasant experience in the store today. Good variety at a moderate to high cost.
Great experience at Ashley HomeStore. Our sales associate Mia Washington was wonderful!
Came into showroom on January 25th. Treated with respect, bought a couch and chair and haven't seen the product yet. Apparently when you pay and leave the showroom, then they simply don't care. When you call to find out where your furniture is, all they want to do is pawn you off to delivery. After numerous calls and being told "delivery will contact you", I finally demanded to speak to a manager who only wants to blame the process and nothing he can do. No one ever reached out to us to let us know the status, and during a couple of the calls we were told the furniture was in the warehouse on February 14th and delivery will contact us... but no call! Then today I hear oh the couch won't be here till March 11th and expect another week after that for delivery. Very bad service and we STILL don't have furniture. The quality is not worth the wait!
Take caution when ordering furniture. Ordered furniture in November 2018 and still hasn't been delivered. They keep changing delivery date intentionally. Really Bad Service!!
I will never do business with this company again, I have been waiting on delivery for a whole month not only that when they finally delivered my bed they was missing my box spring.The manager tried to offer me a used one off his floor just unprofessional please don’t waste your time doing business with this company.
NEVER SHOP HERE!! We ordered furniture and TWO months later we were told it was ready for pickup. When we went to pick up only one out of three items were ready for pick-up. (The love seat had been “lost”) Arrangements were made for the lost items to be delivered. TWO weeks later, we were contacted that one item was ready for pickup—-not delivery as we had arranged. The manager was called, he said their system had been down and he would call back that night or no later than the following day. After no return call we went to the store. The manager Chris Oremo was very rude and not helpful at all. The salesman, Brandon was trying to come up with a solution, but the manager was unwilling to take any responsibility or act like he even cared. He was very rude and we ended up canceling our order. Do NOT waste your time and money at this store.
Do not shop at the store I have had the absolute worst experience that I have ever had with any company. I've been waiting on a piece of furniture for 2 months and counting. the customer service department is horrible the people in the local store are useless and rude and want give me a refund. Stay away from this store it's better to spend a little more money somewhere else then go there.
Worst furniture purchase experience of my life... two promised delivery dates and still don't have my couch. Also, they told me today they do not know where the furniture is and they do not have an expected delivery date (not that that would even matter at this point)
The purchase process was easy but delivery hasn't happened yet. Been waiting since purchase date of November 2. Delivery date was scheduled 12th of December. Plenty of time to set up Christmas. Right? No furniture yet and they don't know when. Ugh!!! Okay. Finally got furniture on the 10th of January. BTW, return calls are not their best feature after the sale.
Dorothy was very helpful and more than willing to do whatever she could to answer questions. Made sure to go above and beyond to help you. She made the trip worth it in every way.
Very friendly staff, not pushy like most furniture stores! Prices are very reasonable and a wide selection of furniture. There's even a Roll Tide limo inside!
Very good experience with sales, I highly recommend Mia Washington for purchasing furniture.
Fred was very helpful from start to finish! He made us feel welcomed and well assisted us with our new mattress! Great job!
Joe was super helpful in helping us find the perfect recliner!
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
