Ashley | Tuscaloosa, AL 35405

Chris Payne wins the worst GM in the country ! He offered and said to my face in person that he would help my parents get another replacement or money back for their recliner chair that they bought for 817.48 $ . They falsely advertise many things in this business. For starters when purchased they said 3 to 6 weeks . Then said it would be 3 months . Chair started having problems the first year during the covid shut down so how were we supposed to even get anything done when corporate would not even answer the 1800# or their e mails ... and they still have not answered back our emails .. if any one out there have or had any issues I recommend to put him or the CEO Todd Wanek as well as the Director of operations Kevin Lane on blast untill they fix the issues and come up with better business practices.. and also hit up the BBB . Thank you

Great place

We ordered a coffee table and two end tables in November 2021. After numerous calls to Ashley, we finally got a call in July 2022 that the tables were in. We purchased the tables on 12 months same as cash. When the statement came last month we were being charged almost 30% interest. We called the finance company and they said Ashley would have to send in new paperwork. After placing a call to Ashley, we were told we would have to handle it ourselves. In other words, they received their money and could care less. Last year we purchased a mattress and box springs from Rooms to Go and did 12 months same as cash and the same thing happened. The first statement had interest on it. After a call to Rooms to Go, they apologized and called the finance company and got it corrected. Not Ashley Furniture. Once they receive payment, you are on your own. Will never purchase from them again!

Terri was absolutely wonderful. She got me everything I needed. She’s very professional and polite. When you go there ask for her!

Biggest fraud of a store ever. Being charged $200 plus for an item I didn’t purchase and do not have and they will not make it right. I honestly don’t see how they stay in business. The Alabama Attorney General and the better business bureau is my next calls.

Very helpful and courteous salesman helped us, a young man but I can't remember his name.

Ty was very helpful throughout my buying process. Before going into the store I knew exactly what I wanted, and Ty did everything possible to make sure I was satisfied and got exactly what I wanted.

The personal was very professional and answered every question we had . I want to thank Terry for being the best. If you're in the need for any home improvements ; I will tell you Ashley is the best and ask for Terry... Thank you again. The Tatums

Amazing staff was friendly and wonderful quick and easy I believe her name is Morgan she was amazing with helping me my bed was delivered on time !

Terri was so very helpful! Showed us every option and we found just what we were looking for! thank you!!