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Ashley Store Anchorage, AK
Ashley Store
Store hours
Open today: 12:00 PM - 06:00 PM
About Ashley
The Ashley Store in Anchorage, AK represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Anchorage, AK is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
What our customers say
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Richard was awesome and easy to deal with got me hooked up!
Robert did a great job at answering all my questions. Solid guy, he needs a huge Christmas bonus.
Earl was very helpful. Appreciate his experience thank you.
Earl helped me find the right couch for my needs and helped me get the extra protection I needed for my puppies accidents !...thanks for all the help Earl
Excellent customer service
Derrick was friendly and helpful in finding my perfect couch and arranging delivery.
By far the best experience we have had at a furniture store, the staff was extremely helpful with our furniture needs and was not hovering during our shopping experience which was very nice. The sale was quick and easy, and when the furniture unfortunately didn't fit into our weird apartment hallway, Ashley's was extremely understanding and helped us with our refund. We very much appreciated our sales associates Dartanian and Zaya for their help along this process. We will definitely be returning here for future furniture needs.
Earl helped me out with my purchase today a was a consummate professional.
Earl superb
This shopping experience was unlike ALL the others that my wife and I have had at other furniture stores. The showroom was much larger than the outside of the building eluded to. When we were looking at furniture at other stores we were immediately bombarded by sales people. At Ashley's we were left to our own devices. Some people might see this as off-putting but my wife and I prefer to look at what we may want to purchase without the added pressure that sales people inadvertently impose. When we narrowed our selection down to two pieces we then asked for a sales person. We were assisted by Derrick who wasn't pushy and did not take my side or my wife's. He stayed neutral. When dealing with him it felt more like talking with a family member and not a sales person. He informed us that if we wanted to take our selection home that day we would need to let him know as soon as we came to an agreement. This was not to be pushy but it was due to the fact that the warehouse would be closing soon. In the end my wife got the piece that "spoke" to her and I got to leave with my sanity intact. Overall a great experience.
Had a great experience with DT he was informative without being pushy and even looked up the specs we needed. Appreciate his patience and professionalism. They guys that delivered the furniture were awesome. Very professional and quick.
Earl was able to assist us really well and walked us through to the detailed information of the furniture we’re looking for. The overall service was awesome! Thank you so much!
Earl was outstanding, went over everything with me, and also got a fast delivery date! He amazing and made my purchase so easy!
Earl was wonderful to work with! Thank you for all your help.
Got my babes a pillow. Likes it. It's legally binding tho
A+
My husband and I bought our first couch at Ashley’s Furniture in Anchorage 4yrs ago. Our salesperson was amazing, helpful and patient with us. The sectional couch we still have and is the most comfortable couch we’ve ever slept on/lounged in. High quality furniture, highly recommended.
Great work. Thank you for your help! Thank you Robert for the assistance. It was a pleasure to work with you.
Fast and easy
Salesperson Derick was friendly, knowledgeable and didn’t hover around me while I was trying to decide which furniture to buy, but was readily available when I had questions. overall great experience.
Zaya was very knowledgeable and helpful!! Great experience
Excellent service, real friendly sales person.
Really enjoyed our entire experience with Ashley. My partner came through the store a week ago while shopping for other items, sat on some couches, was helped by an excellent service representative, DT Chavira, and came away from that experience thinking we should get a new couch. I called up a week later to the store and when speaking with DT, it only took a few quick comments for him to determine which random shopper came through the store and had asked about a certain couch. He nailed it and knew exactly which couch she had identified—even remembered we needed it shipped via AML to SE Alaska. Everyone should consider stopping by Ashley when making a comfortable purchase for their home—you’ll be amazed with the service! Thanks, DT!
Robert ilsley was really helpful go see them they have great deals
We went and picked out a bed frame and was helped by Derrick. He was very attentive and helped us make the best selection for us.
Zaya Arthur-gunton was very professional and helpful when it came to help us selected the right bed for us my family is very thankful and happy
Zaya was pretty helpful with the process of getting me a new bed!!!
Unfortunately, I ended up finding a piece of furniture that better suited the size of my space elsewhere, but Robert was extremely helpful with my initial phone order and the processing of my refund. Ashley’s will definitely be my first stop the next time I’m looking for furniture!
Came into store got immediate service, very professional and helpful. Wanted a dining room table and found exactly what I wanted with the help from a very professional salesman.
Zaya was great to work with and I’m extremely happy with the results!
Great store
Earl Twillie gave great service and was very knowledgeable
Robert was very helpful .
Went in with Earl. He showed me a selection of different furniture and was very professional. I got what I needed and was out quickly. Thank you Earl!
Thank you Earl for a great buying experience! Excited for my new recliner!
I had a great experience with finding exactly what I needed with wonderful customer service from DT. Thank you! 🙂
Zaya, my Sales Associate, was very professional and personable. I appreciate that. I am now a future return customer because of her!
My experience with Ashley homestore was good, Earl Twillie Helped me with what I was looking for. It was a easy process of buying for what I wanted. Would buy again when there is a sale.
My wife and I knew what we wanted and Zaya gave us the space to find it. We found what we wanted and Zaya quickly looked it up for us. Our purchase happened in 20 minutes. Thank you Zaya for giving us the space to look.
My sales associate Zaya Gunton was wonderful. She was very helpful, professional and expeditious in her efforts of assisting me! She was very thorough and mindful of my needs! Never once, was she pushy on the sale! Highly recommend her to anyone and truly hope Ashley Furniture is paying her what she is worth!
Saya was extra helpful finding the perfect bed frame for my son. It was a great value as well! Thanks Ashley HomeStore
Earl made sure we had a great experience - very knowledgeable, kind, and helpful! Thank you!
Robert was very helpful and attentive to our questions and there too answer all of our questions. No pressure sales and very knowledgable.
Zaya is very friendly and an excellent resource for questions/concerns we had. Thank you!
Great customer service! Thank you 😊
Excellent service and very knowledgeable
Excellent service from Zaya. Competent, efficient, friendly, not pushy but very helpful in all regards. I hope she's the kind of employee you want to reward with promotions and raises...
Earl was attentive and helpful.
Your store is not handicap friendly but our salesman helped me find a way to shop for a recliner.
Zaya was very helpful and we were in and out. Thank you Zaya
Very smooth and quick experience. Earl Twillie helped up and he was awesome.
Earl was wonderful to work with and set me up with exactly what i wanted for my home!
Excellent service
Robert was a great sales person. If it wasn’t for him and his attention I would have gone to another place.
Great service, friendly people!!!
DT Chavira was great! He answered all questions I had and was willing to work with me as I needed time to think about my decisions. In addition, he did not pressure me to buy anything the first time in the store, but was understanding that I needed to check measurements before buying. I appreciate his professionalism and when I am ready to buy again I will be contacting him!
Zaya is the absolute best to work with. Made everything super easy, and was very knowledgeable of the process.
Zaya Arthur Gunton has been a huge help to me and our company, Denali Universal Services! I would say she provided excellent customer service as well as patience and mindfulness during our time working together, and with that said, she provided several options on the couch that I really desired, which I would filter down to the greatest option for our organization. Once again, I valued Zaya Arthur Gunton's services that she offered.
Earl was very helpful and knowledgeable
Earl is a true professional. As soon as my husband and I walked through the door we were greeted with a smile and given time to look around. The transaction went smooth and we enjoyed the conversation. We will be returning and requesting Earl to assist with future furniture needs. Thanks Earl.
From the initial telephone contact I made with Zaya, the sales person at Ashley, to the selection and purchase of some furniture I was looking for, the experience was awesome! Thanks!
Robert was fantastic! Knowledgeable and friendly.
I had a good time there looking for a new mattress and Zaya helped me get everything set up with it.
Excelente experience
Always a pleasure shopping at Ashley's. Earl was pleasant and very helpful. Thank you Earl. We'll be back.
Zaya help us find exactly what we are looking for without the hover sales. We asked questions, got direct answer, without a fluff or redirect. 1000% will come back and have Zaya help us again.
Great experience with Zaya. She was informative and was helpful with my purchase of a new mattress.
Wonderful service and some great prices.
Ashley in Anchorage is great! Excellent value and the folks there can’t be beat. DT was awesome. He knows his stuff and was efficient placing my order.
Walked in and Robert immediately showed me exactly what I was describing, I fell in love, we checked out and I’m super happy! I’ve spent hours in other furniture stores in the valley, not finding anything that fit what I wanted so Ashley was a breath of fresh air.
Zaya was a big help finding me my mattress!
Nice place to shop Thanks
Robert took great care of me when shopping for a sectional.
Excellent service, delivery and set up!
Respectful and helpful. Thank you Ashley Home Stores!!
Started off extremely well. However, when I had to do a return, the sales associate in charge of my order did not return my stuff right away. This left a balance on my credit card that I utilized with them. This had a negative impact on my credit score. I will never shop at this place again. They are Conman and terribly unethical. the sales associate said I left him with the impression that I was going to come back in and do a swap which I never said. I talked about coming in to look at more furniture. I cannot believe the level of unprofessionalism that was shown to me and the negative effects on me as well. Edit** I spoke with the manager of the sales associates and was given incredible service. She listened well, dialogued with me, and was very helpful. I have changed my review to five stars due to this level of service.
Great service — friendly and professional. Very happy.
Zaya was an amazing sales person. Super personable! Thank you!
Zaya did a great job helping me choose a dining set!
Our sales associate Earl Twillie was excellent in helping us find what we needed and answered all our questions
Great service , very friendly!! Closed on a couch within minutes.
Robert was great. Answered all our questions but left us to browse by ourselves without preesuring like they do at Bailey's. He was very helpful and will definately recommend others to shop at your location.
Robert was so helpful
Got a great recliner at a great price during Ashley’s tent sale! Derrick was amazing! So patient as I changed my mind back and forth three times. Very happy with my purchase!
Great selection and friendly staff who are willing to help you carry big items out the door!
I had excellent experience shopping for a new bed and frame. Robert very helpful in helping me select what I wanted.
My mom, son and I came to the tent sale at Ashley's and found several good deals for two households on sofas, a bedroom set, and a dining set. Earl is a good salesman and very kind. The only complaint is lack of staff to help load the furniture in our trailer.
Great customer service
DT was very helpful and curtious. Although it took 2 weeks for my queen mattress, I’m very happy with my purchase.
Exceptional experience over all.
We purchased a new living room set recently. The staff was very helpful and not too pushy. The delivery staff was very friendly. We had a minor problem with a piece that was delivered, but Ashleys took care of it right away.
Top ever customer service and amazing low prices. These people ate pros.
I had a wonderful experience with customer service. I couldn’t have asked for more. When I walked into the store I was greeted almost immediately this person was a huge help with my needs. I will be returning for other items in the near future.
Our salesman was wonderful, however the manager was quite rude. Furniture is decent quality for the price, definitely nothing high end available.
Zaya was very helpful with finding me and my s/o find furniture here! Great deals and very great customer service!
Super quick and easy and got an approval through progressive leasing :) very happy
Great store great staff thank you zaya your amazing!!!!!!!
Excellent service by Earl. The mattress nearly sold itelf thanks to Earl. Great salesman. The best!
Beautiful showroom....I was treated well...great furniture buying experience.
Thank you Dartanian! You are magnificent!
Zaya was most helpful and professional!!! I will go to her for any future needs.
The service I received from Ashley's was prompted. Zaya, the rep., she assisted me until I found what I was looking for. She was friendly and very helpful.
I recently had to replace furniture purchased from another company here in Anchorage (I'm officially done purchasing from there) and I've have had nothing but a great experience at Ashley's. Very chill sales associates, no crowding or over selling. Great communication from Mr. Earl while waiting for our bed frame to arrive, it arrived on time and the technicians were INCREDIBLE. Not sure if this review for the techs who installed our furniture is for Ashley's or if they are a separate company, but seriously 10 out of 10. Tom helped us get rid of our previous bed frame (they did not have to do that!), they were very patient while we maneuvered around the corners to get into the room, and they came back to show us how to use the built in lights on the remote. Best furniture installation experience ever. So far so good. Great quality bed at a really affordable price. Thank you, Ashley's! We'll be coming back for all our furniture needs.
Thanks to Derrick we found our perfect living room. We felt very comfortable and not pressured at all like we’ve experienced it in other stores before. We’re definitely coming back.
Robert helped us out today. Was super helpful and even had a tape measure. Great guy!
When purchasing my coffee table, they told me 3 weeks. 5 weeks later and theyre telling me it’s going to be another month. It does not take two months to ship something to alaska. I should have been informed of the manufacture is behind so i could cancel my order and get something else
Next time I would like to see your workers in a Company Shirt and they need to say the phrases of the day . For example Hello Ma'am how's your evening going? But other then that they were very sweet and respectful. Tami
Had a great experience at Ashley today. Earl was awesome and went above and beyond to help us out
I felt very bad for calling very last minute, like when they were closing, to order a couch/chair/ottoman, but Zaya was so sweet and was able to help me right away. She took her time with me on the phone and I never felt rushed so I felt very well taken care of especially for it being over the phone. Thank you Ashley but more importantly thank you Zaya!
Zaya provided prompt, excellent service .
Found the perfect couches at Ashley’s in Anchorage. Zaya was incredibly helpful and patient with us as we decided on furniture!
a very beautiful place, variety of things, prices, the person who served us was super friendly, excellent person, I recommend them
The service I received at Ashley Homestore was exceptional. DT Chavira was professional and so knowledgeable about the products. I feel he went out of the way to make our visit a good experience…..one of the reasons I bought my sofa and loveseat through him. Thank you!
Very professional and efficient environment. Store employees were helpful and kind.
Zaya was very helpful and personable
Awesome salesman. This is why I go here. They were very polite but didn't hover while I was shopping. But then when I had questions they were readily available.
Wonderful buying experience. Thank you to Earl! Very happy with our purchase.
Please be informed that Derek exhibited a high degree of professionalism, expertise, and courtesy while rendering his services to both my boss and me.
I found the perfect little loveseat for my little apartment. The sales person was amazing and not pushing and I really appreciate that. She let me leave and just supported my decisions and gave me my options. Ask for Zaya.
Great customer service and lots to choose from!
Zaya was super helpful when i was shopping for a new living room set!
My sales representative was awesome, Zaya helped to direct me to the right product that fit my needs.
Earl is very professional salesman and we are very satisfiedwith our purchase. Thank you Earl/Ashley.
Earl was great to work with.
Ashley is a great furniture store with several buying options, and the rep who helped me named Derek was nothing short of AWESOME!
Zara was very friendly and helpful.
Pleasant experience. I would recommend this place to anyone looking for excellent customer service, Earl made sure we were up to date on services and made our experience there . My husband and I are looking forward to our next visit there.
Had the pleasure of being helped by Robert he was helpful polite and knowledgeable about the bed set we bought
(Translated by Google) He will (Original) Zaya
Derrick was a great help finding us exactly what we needed.
On Friday, I visited the store to browse and check prices on various items. Throughout the process, I was candid with Robert regarding our intention to simply look around, and I was pleased that he did not pressure us into making any purchases. I returned on Sunday with my husband, and after thoughtful consideration, we decided to buy a set for both the living room and kitchen. Robert was extremely helpful, responding to all of our inquiries and even taking the time to measure the furniture to ensure it would fit in our home. We are grateful for the space he allowed us when discussing our options and his attentiveness when we required assistance.
Super helpful and friendly staff, they answered all of our questions and let us browse around the store peacefully until we chose the items we wanted to buy. We have now purchased a living room set, a mattress, and a dining room table set. The furniture is quality, and reasonably priced. We will definitely be back when we need new furniture.
Would not have bought a couch if it wasn't for Zaya, she needs a raise best saleswoman no cap 💯
Great customer service!
My client and I had the great experience with the sales associate
Derrick crushed it. The service was great. I found exactly what I was after. Delivery is scheduled at the perfect time. Just waiting to enjoy it all now.
The sales experience was good with one exception. One sale person told me that I would be getting a military discount asa retiree. They would then not give that discount when I cashed out. They said the previous sales person was mistaken in that they do not give the discount to retirees…only current active duty. The price was decent regardless but it still felt like a bait and switch.
Excellent customer service Ask for Derek
Earl, went above and beyond to make sure my needs were met when choosing my furniture. A great experience! I am a returning customer, and will be back in the future.
Kaya was very helpful and friendly to work with.
Very helpful, great customer service!
Laya was very helpful and informative. One thing I didn’t like was all the expensive add ons to get optional coverage for your mattress and mechanical box spring…. Up to $500….
I purchased a bed here about 10 years ago. They were great then & are great now! Excellent customer service both times. I went in to buy a couch for my new apartment. Earl met me at the door & asked me if I was looking for anything in particular. He showed me all several options, exactly what I had in mind! I then proceeded to sit on every couch in the store, just in case. Earl answered all my questions & gave me space to check everything out at my own pace & felt no pressure. I ended up with a lovely couch & would highly recommend coming here & asking for Earl.
Derek was super helpful and definitely not pushy. We ended up changing our order and he was still friendly and helpful.
Derrick was really friendly and knowledgeable. We enjoyed working with him and we were very satisfied customers.
Earl was knowledgable and very helpful
We enjoyed shopping at Ashley Homestore. Derick was a pleasure to work with. We have purchased a lot of furniture through AFE and are always satisfied.
Mr. Earl Twillie helped us right away, knew the products and availability very well, was very polite and super efficient. We made our purchase easily without feeling rushed and are eager for delivery next week. Thank you Mr. Twillie!
Zaya helped us from the moment we walked in the door to the very end of our purchase. She was kind and knowledgeable and we will definitely seek her out if we need help in the future. The store was clean and organized and all items were well advertised.
Earl was very kind and professional
Derrick was awesome and a big help! Super quick and easy ordering process.
My experience with Ashley through Zaya was worth the phone call. She not only answered questions, but helped me order furniture, even helping with the pick-up closer to me. I have always liked Ashley furniture and this shopping experience will keep me as an Ashley client.
Had a great experience at Ashley’s today. Our salesman Derrick, provided excellent customer service. He didn’t hold us and try to push us to get anything, but would give us our space and check on us every once in awhile.
Zaya was super helpful and nice. She made the process fast and easy. Thank you Zaya!
Earl Twillie did us great job.. very helpful and professional
Zaya was a wonderful help
The salesma was very helpful and addressed my needs in a professional manner. Great selection of furniture.
Derrick was personable, informative, professional, and patient while working with my indecisive, impulsive nature. He allowed me the time to decide on my purchase, and rolled with my many decisions. 😉 I am pleased with my experience today. Thank you!
Zaya gave us quick and efficient friendly service and made it comfortable for us!
DT was very helpful and ZAYA made things happen to get both items delivered together- AMAZING service!
Matched price but I got a much better quality of merchandise. I couldn't be any happier.
Earl was super helpful and efficient. We were able to special order exactly what I was looking for!
Derrick was professional and helped order the wooden bed frame I needed. He was accommodating understanding situation of obtaining a grant for this item. Great follow up!
The prices of the store were beyond reasonable. Derrick helped us furnish our home and went above and beyond to fit our needs with out being pushy. We live on base and are able to get delivery in a sensible time frame. Some of our order wasn't in stock currently so we'll have to wait for part of it, but because we purchased everything in one order we only have to worry about a single delivery fee. Store is very military friendly and offers a military discount, so remember to ask about if your family qualifies, because our family was able to save a pretty penny!!! We plan on going back for future purchases.
I was helped by Derrick S. Great experience each time I visit this store. They’re very kind.
Went to Ashely looking for a new dining room table. Earl helped us out. Was very friendly and made the process very easy.
I tried for 30 mins to pull up the Anchorage AK store on the website. I put my zipcode the stores zipcode and still I kept being told to find a store. I was shopping for a sofa but your website didn't allow me to do that. So I have no confidence in my experience being better if I came in to the store.
Sales LAdy Zara was a great help and very informative and helpful.
Jay Smith was knowledgeable and helpful, answering all my questions and very politely. Great guy, would recommend 10/10.
Derek was really helpful and answered all our questions and gave us the time to shop and discuss our options. We are so happy with our couch and love seat choices. The best customer service.
The store has a warm inviting atmosphere and the furniture is high quality. I was greeted by Lori, who was an absolute delight! She helped show me around the store and then let me browse around freely giving the perfect amount of customer support. She answered all of my questions and even helped me get a discount. I was very impressed. I would highly recommend visiting Ashley's Home Furniture. They even give military discount!
We found what we wanted quickly, and at a very reasonable price. Our salesman was personable and friendly. I think we were in the store for less than 30 minutes.
Great service!
Earl did an outstanding job helping me find and purchase my new couches! Will be sure to go back to him for future purchases
I recently made a purchase at Ashley Homestore during their year-end purchase. I was very happy with the sales associate Jay Smith, he wasn't pushy and was able to answer all my questions and he was very polite. They have a nice selection of furniture in this store and I will definitely go back.
Solid assortment of options. Staff didn’t hound us, but were available when we were ready for some assistance. Would definitely recommend.
I live in a rural Alaskan community I was ordering over the phone which can often be a pain. Zaya was my sales representative and she went above and beyond to help me find the right chair to fit my needs and make ordering over the phone as simple and easy as possible.
Great customer service!!!
Nice friendly and very respectful
Derrick was great to work with, very happy with the new chairs
I went and bought some new furniture and Earl helped with a smooth and easy transaction, thank you Earl! Greatly appreciate it!!!
Allowed us to shop and try different couches. Big selection. Available for answers when we needed it. Easy to purchase, delivery scheduling/delivery execution all as agreed. Would recommend.
Zaya was wonderful!
Had a great experience at this Ashley’s! Highly recommend
Worked with Will during my experience. He was super helpful and got me in and out of the store within 30 mins!
Very helpful, had what I needed, appreciate the professionalism.
Earl gave great customer service and extremely helpful!!
Jay was very helpful and professional. Took great care of me right away once I knew what I was purchasing. Thanks.
Jay was extremely knowledgeable and helpful.
Earl was great, thank you!
Earl was Super nice, and answered all our questions. Thanks for the purchase.
Great easy
Jay
We already knew what we wanted when we went there. Jay made the buying process smooth and quick. Great experience
Beautiful furniture I'm very versatile happy with what I bought and thank u for throwing in delivery and catering to my needs!!! Very good customer service Jay thank u and Shannon great manager!!
Jay Was great 👍🏻 and very helpful
Great costumer service. Met by smiles and immediate help. Lori and Jay were super helpful and made our experience great
Thank you Earl for being so attentive in the store. And the guys who delivered my table and chairs were very efficient, polite and quick. I love my table.
Derrick was knowledgeable and helpful.
Earl was wonderful. He greeted us and asked what we were looking for, as soon as we told him he directed us to the area we needed to go and said he would be with us shortly. This allowed us time to look around and see the furniture and when Earl came to check on us we gave him more details on what we needed and he was able to narrow it down to a few pieces. This made the whole process easy for us to make our decision and the checkout process was quick and easy.
Very friendly and professional staff. Extremely helpful assisting with selection. Thank you David for being patient!
He was very helpful
Denzel showed us around. Really great and knowledgeable. Didn’t feel any pressure and we bought a bed we really like. Thanks!
We had a terrific encounter with Jay after receiving a recommendation from Mark Ciarlo at the Ultimate Mattress store. We wanted a simple headboard to get us through our next 2 years here & didn’t care to spend too much money. I called Jay after perusing the Ashley website & found the perfect headboard. I called Jay to inquire about availability in store. Of course it had to be ordered and Jay had everything ready when my husband arrived. Outstanding customer service. Jay is kind, attentive, knowledgeable & very professional. He did a STELLAR JOB! Please give him a PAY RAISE !
Jay helped us with our bed and couch and was very easy to work with!
The costumer service was excellent. Jay made things very easy and was very helpful. Thank you for a great experience.
Friendly, very cooperative, very helpful and some jollly😊
Jay was great!
Fast and friendly service during Black Friday
First time going to Ashley Furniture in Anchorage. I’m very pleased with our experience. Derrick Sanders was very friendly, knowledgeable and professional. We didn’t know about the current discount coupon and Derrick was kind enough to share it to us. Thank you Derrick.
Derrick was super friendly, answered all our questions, went above and beyond to help us get the best deal, and wasn’t a pushy sales person AT ALL. The employees at Ashley’s are always great and helpful.
Good selection, great deals, professional, attentive service. Thanks Derrick!
Jay Smith, was great helping me find right bed and mattress, great customer all around. I would recommend to everybody you, he didn’t make feel stress and he gave time look for right bed I need.
Store employee was attentive and helpful.
Outstanding service. Black Friday deals were a Markdown Madness!
One simple call and I got a sales woman by the name of Zaya and she was absolutely wonderful and so helpful.
We had an idea of what we wanted and when we went in Earl helped us make the process easy and smooth. Great quality furniture and even better customer service. Will always buy our furniture from Ashley.
Dezel was our sales associate, he made checkout easy and efficient. Great service.
Jay was amazing help! Got in and out in under 30 with great and thorough service.
My experience was great with DT, looking forward to coming back.
Had a great experience was able to find exactly what I needed quickly and the sales associate Zaya was very helpful to answer any question I had.
Dezel's help was great! Easy purchase!
Great experience. Great service!!!!!!
Earl was courteous and professional. Had helped us both times the wife and i were in and helped the buying process go smoothly. Will definitely be back.
Excellent customer service and prompt delivery.
No pressure, great sales team.
Great!
Beautiful showroom, great prices and nice salesperson. Thanks, DT!
Dezel went above & beyond making sure all my needs were met.
Zaya was a fabulous rep! Thank you form making sure I got the best for what I needed
Zaya is a world class salesperson! As soon as I walked into the Ashley Furniture store, I was warmly welcomed and she helped me find the perfect furniture set for my apartment! She’s very professional and her customer service is top notch! I’ve been into other furniture stores that had unfriendly associates but thankfully Ms. Zaya was able to help me. You can tell that she truly cares about getting you the right furniture to make your place feel like home! She is very knowledgeable and answered all of my questions. If you need new furniture, go to this store! Their staff is the best and their furniture pieces are lovely. Thank you Zaya for everything!
It was lovely working with Zaya. She made our trip very easy and was really nice. Overall it was a great shopping experience and will definitely go to Ashley's Furniture in the future.
Earl was extremely helpful in getting us what we needed. He was very patient and professional. I will be sure to recommend Ashley’s to my friends and coworkers.
Zaya was great. No pressure and very responsive when I had any questions!
Had what we wanted in stock and our salesperson gave us the time we needed without being pushy or obnoxious. Nice experience.
Great service from Zaya. Courteous and helpful.
Zaya was very friendly and helpful!
No pressure buying experience. Jay helped us and was very knowledgeable and showed us exactly what my wife and I were looking for. Every thing you would expect a sales man to be and so much more. Because of this experience my wife and I will be back again.
Dartanian was very helpful.
Dezel was very helpful and made sure I got what I needed for my new home.
Derrick, my sales rep, was knowledgeable and direct regarding my options. Friendly customer service. 10 out of 10; highly recommend!
Jay was the friendliest and most helpful salesman I met in a long time. It’s always awesome when I meet actual professionals who know how to treat people. If I could put more stars I would.
My faith in local Anchorage furniture stores has been restored—Jay helped me out when I went in to look for a couch. He was friendly, patient, not pushy, listened to what I wanted, and helped me find a couch that actually met all of my requirements. Great experience overall!
Zaya Arthur-Gunton is kind and nice. She answered all my questions.
Zaya was great help! Very helpful and knowledgeable. Will definitely be back again.
My daughter and I came in to purchase a couch, and Dezel was very nice and knowledgeable. We found what we came for. Thanks for an amazing experience!
Derrick was very knowledgeable about the furniture I was interested in and provided clear information regarding the warranties that were included as well as. I look forward to years of use.
Excellent service and had a seemless experience. I'm just waiting on the couch to come into stock at the end of the month.
Very personable. Best PFD sales compared to other furniture stores that I looked at. Great overall experience.
Earl did a fantastic job answering all our questions and was patient while I tried MANY mattresses (and some of them several times)! I appreciate the level of service he provided!
Clerk was very professional and helpful. You had the product we wanted.
Jay Smith has excellent customer service skills. I would tell everyone to go to him. He's in Anchorage Alaska
Zara was great to work with. It took me months to decorate my living room after closing on our home and every step of the way she was there with pictures, price checks, suggestions and most importantly, lots of patience!!
DT did a solid job helping me find a new mattress
We bought some dressers from Jay. He wasn't pushy or rushing us. He answered all of our questions. Would highly recommend him.
Earl was very helpful and very informative about my choices with what I wanted
Jay was a fantastic salesman. Very professional. Not the least bit pushy. He even called me after the sale to let me know that he found a way to discount the delivery charge. We just bought another piece of furniture over the phone through him. Will be making additional purchases from Ashley through Jay.
I had a wonderful experience shopping at Ashley’s because of Zaya Arthur-Gunton best customer service I’ve came across in years great personality jump through all the hoops to cater my needs and got me exactly what I wanted
quick and easy shopping experience. Zaya listened to what I wanted and didn't try to talk me into something that I didn't!
DT provided great customer service!
Derrick is a great salesman! He helped me choose the right couch for my office, and a week later he helped my wife choose a new set for the TV room. Ashley had a great selection too, hard to choose, lots of good choices.
Great shopping experience! Nice to shop without someone breathing over your shoulder but available when needed
Earl was very helpful no stress just allowed us the time to make our choice
Derrick was GREAT! Very helpful & very personable. We will be back & will look for him every time!!
Zaya was wonderful, fast, and provided great customer service. Love my mattress! Thank you Ashley!
Earl was very help and knowledgeable
Great service by both Shannon and Jay. Made the transaction quick and easy. Highly recommend!
Quick purchase. Found what I needed right away
Zaya was so friendly and helpful. Highly recommend this store. They made me feel special and everything was professional. Positive experience ✨️
Zaya was a great help! We were in and out in not even 10 mins
Dezel Daniels is great! Thx
Great experience. Dezel and Derick were very helpful.
Great every time we have come. Helpful and always ready to order it if they don’t have it on hand.
Says was great
Very nice bed frame , seller service helped a lot, I am very happy and appreciate her.
Courteous and friendly
J is has been incredible
Earl was amazing. He was professional and precise.
Always quick to help me find the perfect options. Jay keeps in contact and lets me know as soon as my items are ready for pickup
Great quick service, Jay helped us and he was so nice and answered any questions we had. Looked up anything I asked and was so so great overall, will definitely ask for him when we visit Ashley’s again!
Great store i didn't get attacked like a pack a wolves 🙃 i got to shop in peace and found what i wanted
Salesman, Jay, was very pleasant and informative. I was given space and time to look at the various furniture at a leisurely pace.
Earl provided great customer service!!
Excellent service, Zaya greeted me upon entering and followed up while I was looking. She was fantastic! Not shadowing, just periodically checking in....great prices and very happy with my new mattress.
Ashley's had a great selection with surprisingly affordable prices and Earl, our friendly Ashley's associate, was a true delight! The entire experience was enjoyable. We will definitely be repeat customers. Keep up the good work, Ashley's!
Went to all the usual furniture stores in Anchorage looking for fairly specific bedroom furniture. Earl at Ashley was very quick and efficient at pinpointing what they had in stock, and what was available to be ordered that fit our parameters. Although they didn’t have to item in-store, he told us who did so we could go check it out in person, would definitely go to him for our future furniture needs.
Derrek Sanders, oh man, he was helpful and took good care of me. You looking for a good laugh, go see him! Love it!
Jay was very helpful and articulate in helping choose the right sofa for our home.
Easy to work with and helpful.
I’m a busy woman and my time is precious so I usually do my homework before I shop somewhere. Already having in mind exactly what I wanted I set off to get it. It was the first thing I saw on the showroom floor upon entering; a real show stopper though not in the color I was wanting. I halted dead in my tracks determined not to look for anything else. I was immediately approached by an amazing young man, who was not only helpful in ordering me the exact piece I wanted ( as it was sadly not in stock) but he had an extensive knowledge about the product and offered me options on the design I was not aware were available. He put me so at ease with the entire experience, I’m happy to say Jay Smith has a customer for life!! I will definitely be back and will send others to this location. Truly a pleasure to work with. Thank you so much for everything! I cannot wait for things to arrive.
Went in looking for a coffee. Jay was very helpful assisting me in finding what I was looking.
Excellent service! Mark truly served me well. He spent quite a lengthly period of time with me searching for the perfect leather love seat. I required a smaller than usual seat in length and Mark continued with me until we found the perfect piece. He was courteous, patient and professional. Ashley can be proud of Mark as an employee. I found him to be an exceptional salesman representing Ashley Furniture. Sincerely, Barbara A. Brennan
Quick and easy. Got our table, Zaya was very helpful
Dt wonderful job
Zaya was able to get my son's new dresser for us. When we 1st try to order the dresser, it was not available. When the dresser was in stock, Ashley's employees called me right away and let me know they have the dresser. Helpful employees and we are very satisfied.
Jay was very helpful. He has great customer service skills and made my inquiry and purchase an easy and quick process.
I’m very pleased with our experience shopping in response to Labor Day Sale flyers. Ashley Home Center salesmen Dezel and Jay were very helpful answering questions by phone and in person. The process for picking up the purchase was made simpler with a map but Jay showed the store location to explain in greater detail how to find the warehouse. I’m hoping a street address for the warehouse could be on the map. It was easy to have the boxed item loaded into our vehicle. We found assembly instructions on the website and successfully completed the assembly. So far we are happy with our purchase and would shop at Ashley Home Center again.
Awesome Customer Service
Lovely store, excellent service, reasonable prices
I just bought a new bedframe and nightstands. Jay Smith was a great! He gave me the space I needed but was there to help me make a make a great well informed decision.
I gotta say I’m a little bit upset with my last purchase of some lamps I bought. Website shows $89.99 for a set of 2. I get it that the Alaska store won’t honor the online price but they shouldn’t be advertising as if you can buy 1. The price was $79.99 per lamp and I paid the $159.98 but what ticked me off is when I went to pick them up, both lamps were clearly in one box and the quantity said 2 as in a set. I do the best I can to support my local stores but this type of stuff makes me want to start looking around online and find a retailer who will ship here to Alaska without the extra markup.
Earl was awesome showed us what we were looking for and was great setting things up. Can't say enough about Earl!!!
It’s always good when you find an item that you can to use. Although the item was a damage item in the clearance area, the salesman was very helpful in negotiating a fair price!! Thank you !!
Excellent customer service from Jay at Ashley Home Furniture in Anchorage, AK. Got a great deal. Very helpful!!
Nice furniture but spendy🤔🤔🤔
Jay was amazing.
Went to Ashley’s for a bed frame last minute and Zaya helped me find the perfect frame! She asked the right questions and was informative on warranties, pricing, and frames she’d recommend. If you need furniture, Zaya will help you find the perfect pieces
One of the chairs that came with the dining room table is wobbly and needs to be replaced.
Very helpful staff and knowledgeable!
Siah was very helpful in our choice.
My phone call was answered promptly, I was referred to a salesperson who could help. He found what I was looking for approximately and made me a good deal.
We went in to inquire about another module for our sectional and they were more then helpful and actually had one in stock to make our couch huge. Little expensive but it’s what you expect in Alaska.
Everyone was very helpful and friendly . They had what we wanted and the price was good. First time in Ashley’s but will go back.
Dezel was super helpful, not pushy,obnoxious, let us shop @ our leisure & answered all our questions .
Great service and very friendly staff.
zaya was super helpful! we ordered a mattress and couch and both were delivered in less then a week!
Had a fantastic experience shopping here - Zaya was extremely helpful!
Greeting upon entering the store by Denzel. Great guy and ver helpful throughout the whole process!
I have been to Ashley’s furnishing several times over the last few months. I really nice seeing the same friendly employees. They’re always willing to answer any questions I have without making me feel pressured to purchase something like some places do. Their furniture is reasonably priced, and they deliver, which is very important to me.
Very friendly and excellent service. Earl was so nice and very professional with my order. I ordered over the phone without any issues. Looking forward to our delivery. Thank you Earl for giving us 5 star service
D.T. The sales associate, was very helpful. He greeted me as I first walked in and pointed me to what I was looking for. I appreciated him “not smothering” me with sales pressure. I was able to find what I needed and even a set of lamps. I recommend Ashley and ask for D.T!
Derrick made buying furniture easy! Thanks for all your help you guys are the best!
Jay was fantastic and helped us find everything we were looking for. Very kind and polite. Made for the best experience I’ve had in a long time
I had Earl Twillie. He was very friendly and funny. He helped out a lot and gave us a hook up which saved us a lot of money. :) Thank you Earl!
The salesman was very helpful and generous. I don’t live in the same town as the store, so they were kind enough to hold the loveseat for me until I’m able to drive up.
It was a pleasant experience.
Great experience and didn't hassle me while I looked around. Dezel was fantastic and answered all my questions. Will consider again for my next purchase!
Earl was extremely helpful, professional, and kind.
Very helpful, Earl was knowledgeable and friendly.
Thank you Zaya
Great customer service and very friendly
Ask for Zaya she was very helpful and to the point when it came to finding out exactly what I wanted
Jay was extremely helpful and wasn’t a pushy sales associate!
Excellent service and friendly staff members. Very satisfied.
Earl was very friendly and professional.
We've been here befor and I thought it was going to be one of my best buys but it was one huge disappointment. We went in today again and gave it another try.. all thanks to Earl.. big help and he's down to earth thanks again Earl.. my furniture peice is perfect.
Ray was very helpful, knowledgeable and polite he gets 5 stars from Me. I notice the sculpture I picked up from the warehouse was a little damaged, I noticed it when I took it from the box when I made it home. I called the warehouse and they said I had to call the Ashley store.I left a message on Ashley’s voicemail but haven’t received a call back. I’ll be going there today. The sculpture is very beautiful.
Best customer service ever! Got everything we needed in a timely manner! Derrick was definitely the best!
Earl did a great job. No pressure and answered all of our questions. He took the time necessary to take care of our needs.
very helpful and generous service. I'm very happy with ASHLEY STORE team to get me the right furniture for me. Thank you so much.
Earl was great
Good customer service, the gentleman who serviced us was very knowledgeable. Knew the exact type of wood and what every piece of furniture we asked him about was made out of. He was honest with pricing and was readily available. Overall a good experience and they had good discounts that made things affordable for my wife and I, after just having started our life.
Very professional and nice
Thanks to DT, Sales Associate, I received excellent service. He was great. I appreciate his kind, courteous and competent help.
Earl was helpful, friendly and worked with us without being pushy. Great sales rep.
Great customer service and had what I needed in stock!
Friendly and helpful
Jay smith was super helpful. He greeted us with a smile, asked if we were looking for anything specific and when we told him what we were looking for he had pointed out where that item was. He told us if we had questions to let him know.
Good service! Good product!
The salesman was very polite. He was helpful without hovering.
Good customer service.
Zaya was amazing and made the process extremely simple and fast! Couldn’t ask for better!
It was a very nice experience! Jay Smith was the one to help us while we were there. He was very knowledgeable and answered our questions thoroughly. He was also very considerate and respectful. Once we decided on what we wanted, Jay guided us through the whole process of buying a couch, making sure to tell us our options on financing and the pros and cons of each one. After deciding how we will pay, the process to finalize the purchase was very smooth and stress free. Overall 10/10 experience.
Mr. Smith was very helpful and knowledgeable. He helped me pick out just what I wanted and then helped me with the protection. Great salesman and I will definitely be back.
My sales rep was 10/10. Great service. Happy customer.
Zaga was super helpful, very informative and friendly. Answered all of my questions and ensured to research the inventory.
My salesman was Earl. He was great, made things very fast and painless.
Earl Twillie was very polite, respectful, attentive and knowledgeable about all products I had questions about.
We stopped by in search of a sectional. We found one we liked and Dezel helped us with financing as well as delivery set up. In and out in 15 minutes, pleasant and easy experience.
I had already done research online. Dezel quickly (and with good humor) helped me find and test what I was interested in.
Thx you ZAYA for all your help with showing n answering my questions! Did a great job n a great seller!
I visited Ashley’s to purchase a sofa within a certain budget. Jay, the salesperson who assisted us, was super helpful and answered all our questions, while also allowing us to view all the furniture without any pressure. Some salespeople can seem pushy but everyone at this store was very respectful and made themselves available for any questions as needed. We much appreciated Jay’s help!
Jay was very helpful. He greeted us promptly, answered our questions and showed us choices for what we were looking for and then left us to discuss to remove pressure on our decision. When we decided he helped us with purchase and delivery options. It was nice not to be followed around the store while we were deciding.
Zaya was helpful, personable, and knowledgeable during our trip to this Ashley.
Very helpful and never pressured to buy, prices and selection were pretty solid compared to others in town.
I worked with the salesman Jay; he was very helpful and courteous. If I am to ship at Ashley’s again, I will make it a point to work with Jay again.
Jay is very professional and easy to work with. Found what we were looking for in no time.
Derrick was help and informative. He checked in but also gave us space as we made decisions. Very professional and charismatic.
I just moved to AK and needed some furniture, Dezel was amazing! he was friendly and not pushy at all! The delivery team was also great! very accommodating!
I went in there just to look around and see if there was anything that caught my eye, I had a few questions and Jay was very helpful I ended up purchasing a very lovely piece of furniture. I was actually surprised with all the knowledge he has about the furniture there. I will definitely be coming back.
Great service from Saya and Jay. Thanks for helping me decide on my mattress.
Earl and Shannon are super and so helpful. You Made my first experience there awesome. I will be coming there more often for things I need. Thank you Earl. And Shannon you really know your furniture and customer service 100% awesome than you again.
Very helpful. I recommend shopping here.
Jay was super nice and very inviting, he made it very easy to decide what I needed. I will definitely be coming back here to do more shopping!
I had done some research online on what I wanted but wanted to look at it in person. Zaya was amazing and lead me right to it and answered any questions I had! She did a great job helping me out! Can’t wait for my sofa to arrive :)
The guy was super friendly and easily helped me with buying a bed frame for same day pick up
I’m satisfied with my purchases from Ashley! The showroom employee (he goes by “DT”) was friendly and helpful, not too pushy. I recommend this location!
Derrick was very helpful.
Great service. In stock items. Would shop here again
Jay Smith has patience! He was very helpful and guided me through putting a down payment on a recliner. Thank you Jay!
Dartanian (DT) was a great help. He didn't pester us around the store, but occasionally checked in with us if we had questions. The store has many options to look at and DT was quick to check stock options for us. There are stairs and while I saw a freight elevator, I'm not sure if they allow customers to go up and down, in case you have a handicap. Delivery to the nearby military base has less than ideal availability, but that may actually be a base restriction. We paid $125, or 150 for the delivery service which will cover delivery and set up, as well as trash removal (from boxes) per DT. Will update if anything changes.
Great value and customer service. Delivery service did a wonderful job.
Zaya was wonderful from the moment we walked in the store. She greeted us and pointed us in the direction we needed to go after asking what we came in to the store for. Very personable and able to answer all questions we had.
Great shopping day! Found everything I needed
Awesome experience. Jay was knowledgeable and helped us find the perfect couch set for our home.
Derek has excellent customer service. He was fast and helped me right away
The amazing Zaya helped us get the couch that we absolutely love!! She showed AMAZING customer service and would absolutely recommend her to our friends and family and more! You go girl!! It wouldn’t shock me if she was the #1 sales associate it that store!!
Friendly, fast services from Derrick. Second purchase and definitely will come back again!
Zaya was amazing and super helpful!
Jay is personable and pleasant to work with, he is an asset to Ashley’s.
Great experience. Easy to shop and fast to buy. Our sales person Earl was fantastic and very patient with us while we made our final decision.
Great service. Friendly staff.
Zaya was incredibly helpful and good natured and made furniture shopping for my first home painless- I knew what I was looking for and she made sure I got it and had all the details I needed when I walked out the door :)
Jay was very informative, polite and lovely. He answered all our questions and went out of his way to assure our furniture would arrive exactly as we needed. Highly recommend!
Earl was very friendly, knowledgeable, and helpful. He showed me all my choices and answered all my questions.
Earl did a great job showing us right to the items we were looking for. Laid back and no pushy sales act. Appreciate the service.
Great service this weekend at Ashley’s. I first stopped in on Saturday to see what mattresses were on sale and then I returned with my family on Sunday, so that they can figure out what type of mattresses they would like to have. On both days I was helped by Earl Twillie. He greeted us when we arrived, he left us alone to browse in peace, and he was right there for our questions and then for the purchase. I didn’t feel pressure or a rush to make any decisions. Thank you, Earl!
My salesman was friendly and informative, great experience overall. Will definitely continue to shop there.
Thank you to Saya she was very kind and helpful Thank you
D'Artagnan was great! Everyone was nice and helpful and the buying process was super quick and easy.
Derek was great and fobs is exactly what we were looking for.
Great experience buying a couch from Zaya today!
My sales representative was very professional and helpful. I really appreciated her knowledge of the business and she answered all of my questions.
Zyia was great would definitely recommend her.
amazing customer service
Zaya was my sales associate, she was extremely helpful and so kind. She helped me pick out the perfect couch for my family.
They had inventory.
Both were very friendly and understood my requested item, last minute shopping
Dezel was very helpful and great to work with. Give that man a raise!!
Zaya: Was very informative and was able to answer all of our questions without any hesitation. Would recommend going to her with any of your questions.
Zaya was great!
Earl was great, easy to talk to and able to handle all our needs!
Worked with Dezel today. Showed me what I asked and helped with a few suggestions. Not pushy, just there as needed. Great experience.
Great staff, super informative and helpful. Incredibly patient as well.
Jay was super friendly and very insightful as well as making things very clear
Very attentive and helpful service! Salesman asked if we needed help, we said we were just looking, he backed off and gave us space. When we found what we were looking for, salesman came to help and we bought our couch very quickly! Shipped to our house very quickly as well!
Good customer service
Zaya is an outstanding sales associate! She was very knowledgeable about all of the products we were interested in but we loved that she was not trying to get us to buy something we didn't want. She is definitely a 5 star employee.
Friendly customer service. Addressed my concerns and went above and beyond to put me first.
Easy to browse and Jay got us rolling with a new bed fast.
Jay was very helpful and informative. He answered my questions without being pushy. He let me think about my options without following me around while I browsed. Great customer service!
Mr. Twilli was very Helpful, friendly and provided superb customer service! Hey Earl, go Giants..lol.
Great selection. Friendly staff. Zara was especially helpful.
I am a repeat customer at Ashley’s. Love the selection and the great sales team. Derrick was amazing!
Derek Sander help me out real good on everything good employee to have all the time!
We stopped in and looked around, but they were busy ? We said nah?
Zaya was so helpful and friendly!!! Awesome experience!!
Denzel was very patient and kind and very informative.
Zaya was very helpful and professional. Helped us special order the exact sofa we wanted. Definitely will be back with her help.
The people there are great !
Zaya was a great help in finding all the furniture we needed for our new place! Overall it was a great experience.
Ashley was the third store I visited in my search to furnish the new apartment. My Sales Agent Dezel was highly knowledgeable and helpful. Simultaneously his advice to wander through the displays put me at ease. Dezel was readily available to answer questions about needs, compare choices, and offer strategic suggestions. As a minimalist I was impressed; as a Gemini choices challenge at times. Ultimately I narrowed the focus to the selection of pieces that feel perfect.
Had a great salesman by the name of Derrick help me with purchasing a dining room table for my apartment. Thanks again.
Ernie was an incredible help at the Anchorage store. He was quick and efficient and not at all pushy. Thank you!!!!
Zaya helped us out but wasn’t pushy. We found exactly what we were looking for. We plan to work with her every time and highly recommend her!
Zaya was very honest and professional when asked about furnitures and sales. She was able to get me what I needed without any hassle and very straightforward when asked about discounts and other details. After my first two purchases Zaya was able to get her boss to lower the price on my third. Great customer service and a fun sale woman to work for you. Thank you
Great customer service.
Jay set our family up with an awesome living room set. He knew exactly what we wanted and what would suit us. Super helpful and would definitely recommend!
Zara helped me with all my needs and wasn’t pushy on sales.
Zaya was amazing! No pressure sales. She walked through the store with is three times until we picked everything out.
The moment my wife walked in, Jay was very helpful and very courteous from the moment we walked in to the end, Thank You
DT was very knowledgeable and helpful
Mr. Earl was very helpful in hunting whatever discount was available, and had a solid grasp on current inventory, and methods of shipping if they didn’t have the item in stock. I didn’t feel like I was buying a used car😂. 10/10
No pressure purchase! Zaya our sales rep was fantastic!
Dexel was so kind and helpful .
Jay is great salesman.
Great customer service by our sales rep Dereck
Quick and easy transaction, friendly associates
Jay Was very professional and helpful We won't receive our furniture for a little bit but it'll be worth the wait we're happy with our purchase
On my third time returning this. After already getting replacement parts the first go around. Then to get the run around today and not really caring about customer inconvenience or doing anything to help make it right .
👍🏽👍🏽👍🏽
This store is great. Zaya was incredibly helpful. I will be returning
Quick and easy, great service
Great sales rep
I always have a great experience at Ashley! Derek really did a great job! He even moved furniture up and down the stairs so I could see if it went well together :)
Great 😊
Customer service was wonderful. No pressure and gave us a great discount! Go see Earl!
Earl Twillie was very helpful and professional. I wasn’t pressured to make a decision. Very happy with my purchase!
Derrick was helpful, informative, and professional. He helped us compare a few couch options that fit our needs. We'd definitely come back for his assistance.
We purchased a nightstand and the staff were attentive and worked with us on a good price. We were helped by Earl.
Great customer service and products
Our saleswoman was great! Helped us the process all the way. Thank you for a great purchase at a reasonable price. Phil
DJ is the man. He's personable, professional, and knowledgeable about what items are in stock in what colors and where exactly on the store they are. I walked in and immediately was shown what I asked for nothing more and bam he got a sale out me and saved me 50 bucks on the exact same couch I was going to buy from another store. These guys are awesome no complaints and I'm extremely hard to please. I like perfection and they got it here.
Amazing customer service
Earl greeted us at the door with a pleasant smile on his face and ready to help. Earl also helped us through the process of meeting our needs. I will be back
Eight months after purchase has been the true test of Ashley Store customer service for our family. Of course when you are buying the sales staff are attentive. They promise all sorts of services. The reality is, when you need them to step up and guarantee their products they scatter. Our household made two seperate purchases in May 2023. Both were covered with 5 years extended warranties. Recently my daughter's daybed broke. The cheap particle board disintegrated and snapped. After two weeks of no return reply to requests for repairs, she contacted the retail store. She was offered a several hundred dollar reimbursement for poor quality of item, bearing the inconvenience and costs of repair, since their service department was unresponsive. Days passed with continuous stalls by management to acknowledge and resolve situation offered by salesperson my daughter spoke with. We had to involve a customer experience specialist for Ashley Furniture Industries corporate office to provide oversight to our local Anchorage, location. In an underhanded move Ashley Furniture Anchorage bait and switched. They had their protection contractor, FEA Warranty Department, reach out with concerns of miscommunication and offer to fix bed. We accepted since stabilizing bed frame on our own would leave furniture with mismatched unsightly frame. Almost a week has gone by since forwarding pictures of damage and items serial number for parts with no replies from anyone. Our last resort is now to involve the Attorney General's Consumer Protection Unit. Be forewarned, Ashley does not honour their own warranty. Greed will be the companies downfall when Costco opens their furniture and appliance showroom. You never have hassles like this with them.
Very friendly. Not pushy
I was assisted by Derek he was very helpful and found me the best options.
Was very happy with the salesman Jay Smith.was very helpful and pleasant.
Earl was an excellent consultant and helped me get six amazing sleeper sofas for our lodge! Awesome service!
Derrick was wonderful to work with. He showed us what you had in stock and we ultimately ordered something but it was not a big deal. The customer service was spot on.
Salesman Dezel was awesome.
Awesome deal. Very friendly sales
Went to Ashley looking for a side table, did not find what I had in mind. Found something better! Also found some very nice decorative vases. Derek is always very helpful and makes our visit very enjoyable.
Very helpful, quick and efficient. Jay was very helpful.
Earl was very helpful and not pushy.
Great customer service, very informative on ordering process.
Dartanian was very helpful. I was expecting a long search and thought it would be hard to find the right couch. I told him what I was looking for and 10 min later he showed me exactly what I wanted. I ended up buying that couch and chair set. It was so nice to not have to search all over and have someone help me find a good quality couch that I liked. I was impressed with the service.
Denzel was very helpful and responsive to our needs. We will definitely consider Ashley’s in the future.
Derrick was amazing got us everything we needed
The store is clean, well lit and has a reasonable level of options. Our service person, Denzel Daniels, was helpful but not pushy. The check out process was quick and easy. We found all the furniture we wanted for our house and it can be delivered in 3 days. I’m very happy with the experience and I don’t like shopping.
Jay was great to work with, very knowledgeable and super friendly.
I’ve been searching for a specific type of bed frame and I’m glad I walked in to Ashley. Jay Smith greeted me with a friendly manner and showed me exactly what I was looking for. Jay was efficient and he provided me all the details I needed to pick up my new bed frame. The whole experience was a 10/10. Thanks, man!
Great experience working with Jay. Quick and easy transaction
Dartanian was great to work with was able to answer all my questions on the spot.
Earl was super helpful & just a really nice person.
Good friendly, prompt service.
Good selection of modern and classic furniture, Derrick was helpful in selecting the dresser and table set I purchased!
It Was a no fuse translation and Jay did a wonderful job
This is a great place to purchase all your furnishing needs. Great service. Please go down and see DT. Thanks DT, God Bless
Great service and Earl was super helpful and informative!
Dt was awesome!
Sales staff knowledgeable and very helpful!
Quick and easy. Jay was extremely helpful.
Overall, the workers were easy going and worked with my wants and tastes.
I visited to purchase a simple bed frame, Zaya assisted me, after she allowed me to peruse the floor, she asked pertinent questions and directed me to THE frame that was a perfect fit to my needs, no pressure no attempt at up selling or telling me what I needed, I will be back. Thank you Zaya and Ashley Homestore!!
Was greeted by a sales rep...Zaya is her name was very nice and helpful. There's a nice sale going on there as well..
Ordered furniture and the staff are very helpful. Jay and Derrick were great to work with.
It was super clean and quiet in te building. Lots of selections and beautiful pieces. Our sales associate Dezel Daniels was super friendly and polite and easy to talk to.
Very friendly. Derrick helped a lot and got us the couche that we wanted
Fantastic store with really great associates. DT helped us and was very professional in answering all of our questions and setting us up with a couch and table set.
Zaya is the best. Super informative, nice and worked with us on our questions.
Jay was extremely helpful and helped us find a great piece of furniture.
Ashley furniture gives a Veteran and Military discount. This store says they offer a military discount they have a big sign in the store saying it and then when you ask for it they deny it. When the bed frame was delivered they put it together but didn’t tighten any of the hardware. The bed frame is typical Ashley quality no complaints about the product only about the store itself.
Earl was very helpful, and polite. Asked what we were looking and pointed us in right direction. We tried a couple different couches then he pointed us to one that we did like and wound up purchasing. When we need furniture in the future we will ask for Earl again. He is a great salesman.
Great support, able to find what we were looking for
Derrick was great with helping us get our new couch. He did a lot of work getting us all the options available over the phone/text. Circumstances made us put off coming in but I knew he was going to be the one I wanted to help us in store!
Great place to do business!
Thank you so much, Zaya! You were friendly and knowledgeable. I was able to get what I wanted. 😊👍
We saw Derrick and he did such an amazing job! He was super accommodating and understanding with us just moving here and we'll definitely be going to him for all furniture needs
Jay was an awesome salesman. We let him know exactly what we were looking for and explained us the differences of each piece. We never felt pressured or watched. I wish more furniture stores had their own Jay. We will definitely be back for more furniture!
2/19/2023: Ashley sales team took care of me very efficiently as always. I told them what I wanted and they accommodated without trying to pad the sale with extras I don’t need. That is what I appreciate about a good sales person. 3/31/2023: Another great experience with Ashley and the sales team. If you need anything, stop in and talk to Derrick! He’ll take good care of you!
Jay was very professional and helpful!
Earl was amazing. Went in and ordered a piece quick + super easy. He was super accommodating when I changed my mind and wanted to go with something else.
Great quality furniture! If you want the best service and all of your questions answered ask for Derrick!
Derrick was really nice and knowledgeable about the furniture. He was able to give me a really good deal and kept it professional. He made it an easy process to buy my furniture.
We went shopping for dining room chairs. Jay greeted us and directed us to the location in the store we needed. We made our decision and Jay made the purchasing process painless. Jay is an absolute delight, and because of his customer service, we won’t hesitate to shop your store again. Thank you!!
We worked with Derek at the Anchorage Ashley store today. What an amazing gentleman. Not only did he answer all of our questions but went as far as putting furniture together from different sets so we could see the whole look. I would recommend asking for him if you can
Had good experience, person who waited on us was very nice and did a great job .good service without being to over board gave us time to look and we like that but was there when we was ready ,.Thank you for your service .
The staff was very helpful and kind. Found the table we wanted in stock and able to pick up same day. Thank you!
We worked with Jay at the Anchorage Ashley store and had an awesome experience. We had limited time and Jay respected us looking around and gave great advice! Wonderful representative of your company!
Our experience purchasing our sectional was awesome. Jay Smith really made us feel at home. Gave us space and time to look around the store but was right there when we had a question. Very professional and courteous. Thank you Jay! We will be back!
Derrick made this purchase easy and painless as possible. There wasn't any high pressure sales, just a willingness to find answers to my questions.
Jay helped us get the sectional we wanted and explained why the in-store prices were significantly different than what is on-line at the Ashley website.
Great prices and great salesman. Jay was a great help. Thanks
Derrick was awesome & helped out with everything
Earl was very helpful. Appreciate the assistance.
Dezel was very polite, and helpful in finding what I was looking. I will be back to find a bed. 😀
DT was wonderful and so helpful. We are relocating and he made the purchase of furniture from a distance easy and non stressful! Thank you!
This was a lovely, well kept store. Dezel was extremely helpful and kind. Most easy furniture shopping trip ever
I love how Jay was helpfyl but in the same breath gave us enough dpace and time to look around and mske the right choice for ourselves. He was patient when we seemed indecisive as well as was thorough in helping us to decide the best payment plan. Jay is definitely an asset to Asheley's and based on the customer service and the quality of the merchandise I would definitely recommend Ashley's to family and friends
Derek made the buying experience easy. He was extremely knowledgeable about the items we inquired about and was able to get us exactly what we needed. Will definitely be buying from this store again.
Earl was excellent!! Very helpful and patient!
Jay was amazing!
Jay was super helpful and pleasant to do business with over the phone!
Jay was wonderful! We found exactly what we were looking for thanks to his help and we confidentiality made the purchase!
Derrick is a wonderful sales associate. He was helpful and patient. He made sure I was confident in my purchase and I’m glad I worked with him and Ashley Home Furniture Thank you!
Capable, friendly sales reps who genuinely listened to what you had to say and found the best possible option for your shopping needs.
Jay was knowledgeable of product and additional related services available for purchase. I went into to store knowing what I wanted, but was also allowed to browse other areas without sales pressure. Jay let us know where he would be when we were ready to pay and walked us through the process with exquisite detail. Highly recommend working with Jay Smith at Ashley in Anchorage!
Easy. Didn’t bug us while we looked around. In and out
Zara was very knowledgeable about products and available options for purchase. She was friendly and helpful.
Great service
Nice warm environment. Staff was welcoming, but not overly aggressive like swarming sharks. It was miss day so same day pick up was available, which was great! Thanks Derrick and team for your help.
Very friendly and a great customer service. Her awareness of us tells that she is paying attention when we need her for any questions. A one stop shop for us now!
Excellent customer service when we made the purchase !
Earl was very helpful and the PFD sale had great prices. This and my prior experiences with Ashley have been pleasant.
I’m not a shopper, and I was pleased to have such an efficient and gracious salesperson. And very pleased with the quality of my purchase - a new coffee table!
After getting home we discovered that it was a table we did not order. We are going to have to drive back and get it switched out with the right one.
Got great help found a couch we liked
Dezel was very helpful and knowledgeable. He answered all my questions and the checkout process was prompt.
Had a great experience working with jay over the weekend. Got exactly what I was looking for, for a good price.
We came into the store later in the day and Derrick helped us find exactly what we were looking for. We decided to go take a look at a few other stores and ended up returning and purchasing the couch and chair set that he showed us. The variety of living room sets and the ability to order others not currently in the store was also great. So happy we went there and excited for the new furniture to show up!
I bought a mattress today on a great sale, and Jay made it quick and easy. Ashley never disappoints.
Denzel was amazing! I had a great experience purchasing my first couch!
Low pressure. A variety of options for every budget and general high quality items. Jay was a great salesman to work with. Jay and Earl were both very helpful
Always an awesome experience 😎
Jay was very helpful. Definitely would look for him again if I was to go back and purchase more furniture. Thank you Jay for all your help!
Jay made our experience at Ashley’s extremely pleasant. Jay greeted us promptly and answered our questions professionally and knowledgeable. No pressure to buy and we were able to look at all our options. We were able to find several great deals with his help and are extremely happy. We will be back!
Derek is awesome!
They were great in helping me, and I didn't need to pull my credit to do so.
Good place Excellence customer services Good smiling face and a lot more Thank y’all
Excellent service for people in the Bush area.
Jay at the anchorage location was amazing!!! He made the process of selecting a bed for my son, setting up delivery, and purchasing quick and easy!!
Great services
Jay is amazing! Extremely helpful every time we come in.
Zaya @ Ashley's was a wonderful help! She was the first to greet my mother and I as soon as she came through the doors. Zaya pointed us in the right direction to comfortably browse for our future couch and I appreciated that she gave us time to walk around the store without being rushed. As soon as we were ready, she helped us through the credit check and explained everything clearly and thoroughly. 5 Stars for Zaya! We love her!
Found just what I was looking for in a bed, and the price was right. I can’t wait for my new bed to be delivered.
Customer service was great.
Very nice experience. DT, who assisted us, was awesome. Found exactly what we wanted and check out was hassle free.
If you are heading into Ashley's Furniture, please see Jay! Not only were we immediately greeted, talked to, and shown what we were looking for but the professionalism from this gentleman is OUTSTANDING! Thank you Jay!
Jay Smith was very efficient and didn’t try to sell a bunch of unnecessary things. Very much appreciated, will be coming back
The sales associate Jay Smith was friendly, knowledgeable, and not pushy at all. Good prices and good service.
Needed to get a new couch and had a store credit from the protection I had on my last one. Earl was able to help find us exactly what we’re were looking for and help to make accommodations to get our old one back to the store and get one of the new ones delivered early. Can not thank him enough for all he was able to do for us!
Great customer service with Jay Smith!
Service was quick with no hassle. My assistant was Jay and he was helpful and professional. I assumed the couch I wanted was out of stock, he checked for me and helped me out with ordering. My visit was seamless to say the least.
Very helpful and fast! Thanks Dartanian!
Great customer service, and great inventory. Earl was great and helped us find exactly what we needed. 5 stars!
Dezel made our experience painless and was very helpful with our questions.
Jay was a huge help and helped us get amazing savings!
Great customer service
Earl twillie was very helpful both times we were in the store and we made 2 purchases We will be returne customers
We came into the store looking for a certain couch and found it right away
Jay was a great salesman - lots of help with no pressure. I felt appreciated as a customer and also like part of a family. Very nice. Nice furniture, reasonably priced. Highly recommended.
The salesman I worked with, Jay, was very friendly, competent, and helpful.
Zaya was great. Very accommodating and helpfull with our new sofas. Thanks again!
I needed a mattress, I called and spoke with Jay. He was incredibly helpful and professional! Got a great price, they had what I wanted in stock! Hassle free, great customer service!
We had a great experience at Ashley, with Derrick. He was able to give us the perfect options for our situation. We were also able to find furniture that we couldn’t find in other stores. We’ll definitely be back!
Dereck did a great job very personable
The staff are extremely nice and helpful. No issues with the quality of the furniture.
Earl greeted us quickly and thanked us for even just being in the store! Customer service is high and I highly recommend Earl to anyone shopping for furniture here!
Great service. Zaya was very helpful.
Earl was terrific will always come back to Ashley's
Salesman Jay is part of the fam now!! Easy to shop with, no pressure, lots of laughs and made delivery a breeze. Twice!!
I was helped by Earl, he was very welcoming and did a great job making sure all my many questions got answered. Very helpful when I needed to make a change to my order the next day. I am very happy with my purchase and he made the experience an absolute pleasure! I will definitely go back and see him in I need anything in the future.
We came from Bailey’s due to a poor experience and DT immediately greeted us and showed us exactly what we were looking for. In and out! Perfection!
I was very happy with my furniture shopping experience here. The sales associate who assisted us (D.T.) pointed us in the right direction and was available for help but didn't put pressure on us to buy. There was a big selection of kitchen table & chair sets for us to choose from and we found one perfect for our home.
DT Chavira was very helpful and a pleasure to buy our furniture from .
Zaya answered all our questions and was able to help save us money by getting us exactly what we were looking for.
I was looking for an entertainment center & Earl was very helpful.
Derrek was very patient and knowledgeable about my many questions about cost and materials. Everything he said during sales was exactly what I experienced on checkout (no hidden fees). And the price and quality were great. Thank you for a warm, patient, friendly encounter Derrek. You are appreciated.
Great customer service delivered by Derrick. Thank you for selling a recliner to me. I love this recliner so much! Full motor control makes getting in and out of the recliner a breeze!
If you ever go, ask for Dartanian. He’s the best, not pushy, up front, and honest. I’ve been in to see him twice in the last few months and never disappointed.
DT was super helpful and professional! We were in and out with our new bed frames! Would definitely come back!
Earl was my salesman, and he was awesome, courteous, and very professional. I'll keep coming back for future purchases, because of the wonderful atmoshere and kindness.
They have variety of dining sets. Items are great but maybe next time it would be nice if associate Learn to smile to customers .
Found a great sofa and recliner and got a good deal! Plus our sales associate, DT was very helpful and answered all our questions! Thanks!
Zaya was very helpful an patient while I was deciding what I was looking for! She was also very helpful with helping me get what I need!
Both Dezel and Jay were very helpful and a pleasure to deal with during my shopping experience. I will recommend Ashley's to my friends.
I was helped by Dartarian, he was professional, courteous, and efficient at scheduling delivery of couches for my living room. The whole staff is very personable. Great deals for military.
I bought a sofa at Ashley a few days ago and am very happy with the service I got the one thing I did not really like was if I got the sofa delivered it not be done the same day but other then that I would shop there again
Sales associate Earl was great, no pressured sales. Great prices inspite of PFD sales
Great furniture store with modern selections. The staff are very nice and don't hound you like other places like bailey's. They let you look around and are polite and professional. Looked a couple weeks ago and seen what my daughter wanted and came back to purchase it, easy process. Doesn't take forever to do paperwork. The only thing was that they don't really have full size bedframes unless they order it and have to wait a couple weeks, so that's what we did. But overall, the experience was better than bailey's for me. Thank you, can't wait for the item.
Jay from anchorage is awesome and very helpful.
great gal who help us, even gave lil' discount for the wait :)
Jay is very helpful and explaining the price difference from Alaska to the lower 48's. While placeing the orders for our furniture sets.
Derrick was extremely helpful, courteous, and patient with all my questions. Major help and efficient!
Derek was so nice and helpful. He found us the perfect bed and was super polite. Thank you Derek
Jay was great extremely helpful, and answered all our questions.
Jay was quick, friendly and super helpful. We found just what we were looking for….thanks!
Found a sofa that I plan to buy next week the price is good and the people are friendly
Jay was awesome and very helpful.
Earl was great on find what I was looking for!
Zaya was a huge help! I came all the way from Palmer and I'm so glad I called a few days ahead and spoke to her. She helped me find and measure the couch to make sure it fits well in our new home.
Great Labor Day sale. Earl was knowledgeable and friendly. He gave me time a space to look around, but was very courteous when I had questions. I didn't feel any pressure to purchase that day or even from this store. I'll most likely be back to gauge furniture and see what I like.
I was very pleased with my shopping experience and the sales associate Dezel Daniels @ Anchorage AK store . I had already did my research on the bedroom suite I wanted to purchase. He quickly searched inventory and quoted the price of the furniture that I was interested in purchasing. Mr. Daniels expeditiously helped ,processed my purchase and I was so satisfied with spending my money. He was very professional and caterer to my interest( not trying to show me something cheap that ,I didnt want) more importantly, I'd certainly recommend him to other potential customers...MR DEZEL DANIELS ROCKS##$$$$$!!!!!
Jay was great
Helpful sales associate was very helpful.
I went into Ashley to get a new bed. Zaya was able to direct me to exactly what I was looking for and made the transaction easy. She was friendly, helpful, and knowledgeable. Store also had the best prices in town.
Earl was a professional, caring salesman who welcomed me into the store, asked me how he could help, listened to my story and gave me some suggestions before letting me walk around and see the selection. Gave me a measuring tape too! Checked to see what was in stock and was a wonderful salesman. The prices here are terrific. I’ve shopped all over town and the prices are the best!
Great service and pricing
Had a great experience shopping today . Found a coffee table / end table set . Dezel was most helpful and made it a pleasant shopping experience .
Jay was very helpful answering our many questions and assisting us to find the perfect piece for our family. Much appreciated.
Jay was very helpful and friendly. He gave me the help I needed, and gave me space and time to think about my options. I felt like he had my needs and preferences in mind. I found the perfect furniture for my living room. I will request him specifically when I return to furnish the next room.
I would give 10 stars if possible… My husband and I are so thankful for Ashley’s Furniture and Home Store and their outstanding customer service. Earl went above and beyond to help us find the perfect living and dining room pieces that were in stock and within budget. We will certainly be coming back to Ashley’s for all of our future home furnishing needs!!
Disappointed, said I needed a children's bed sets ASAP I did not have time for delivery/shipping games they assured me I will have mattresses for my kids & there sets by the end of the week. Okay I can manage a lil longer household goods backed up in move. A week goes by, days never could get ahold of anyone in the store.Finally went in person & they straight up lied to my face while I’m holding paperwork, & showing my call log. No apology, or explanation. Ended up paying on items i couldn't use. I’m over at baileys, & lazy boy. There are no statute of limitations on taking advantage of a parent trying to get mattresses for their kids.
Professional customer service. Jay took care of us and made sure we get our bed and furniture as soon as possible.
I’ve had trouble finding couches to fit in my condo. Zaya has been amazing and patient. I must have gone into the store at least four times. Even had to return a living room set cause they wouldn’t fit. Zaya was awesome and helped me through the process and never pushed me to buy a different set. I went to every other furniture store I could find and made my way back. Awesome customer service!
Jay was outstanding. He is a very personable and engaging young man. He is knowledgeable about Ashley’s products and practices. I would do business with him in a heartbeat.
Jay was extremely helpful and provided an interim solution that did not cost us any additional money until back ordered stock would arrive. While the service was excellent, I don’t feel Ashley is good value for money.
Great service and super friendly staff.
Earl and Zaya were great, very helpful and friendly. Thank you!
Jay Smith has been super amazing, he helped us get what we needed in just a little time we were in the store. Very professional and everything was so quick! Thank you so much for your service at Ashley!
Was quickly assisted to find the best mattress set. Staff were pleasant and friendly.
Fast efficient and customer focused!! I felt taken care of completely
DT was super helpful with finding a couch for me and letting me know all my options especially with what all I wanted in a couch, the style, and what was in stock.
Earl was very helpful in getting us the bedroom set we’ve been looking for! Very efficient:)
Great selection. Very helpful staff.
Jay smith was very helpful and prompt with his customer service and a pleasure to work with.
Earl is the best salesman there, he will help you find what you need!!
Bought a couch and a loveseat set, and I really like them, and they are good quality. I can't wait to get them into my living room. HOWEVER. This is a breakdown of my shopping experience at this store: 1. I bought them during the July 4th sale, so got a nice discount. Was told I'd be offered another 15% discount on top of that. 2. The models I wanted were being discontinued, so I had to get the floor models. There were a few spots on the couch that looked a little worn, and one piece of fabric had come undone underneath. I asked if I could get a floor model discount. The answer was no. 3. I asked if we could speak to a supervisor. She came down, and I explained the situation. She offered a 10% discount. We asked if that was on top of the sale and the extra 15% discount. She said that discontinued items got no 15% discount. I told her we'd been promised that discount, and she said, "Well, that's a problem" and that we could not get the two discounts. 4. I asked if we could have the original promise of the 15% discount because of the wear and tear on the floor models. With very poor grace, we were told yes. 5. I applied for 90-day interest free financing, which is what I was told was available to me, and was approved. We were told the store used Progressive for the financing. I was surprised when I was approved for very little, but it was still enough to cover the cost of the couches. However, when we checked out, I was presented with a bill for more than DOUBLE the cost of the couches. That was the amount I'd have to pay if I didn't pay off the 12-month loan in 90 days. I refused to sign it and asked another salesperson what I could do. He said, "Use one of our loan companies for people with good credit!" We had not been told that there were other options, so it looks like they come out of the gate with totally predatory financing. 6. I was told that the company I'd hired to pick up the couches could pick them up at the store, since they were floor models. Today my guys arrived only to be told that they could only pick up the couches from the warehouse....five days from now. I'll be very happy to get my couches--eventually--but I can't imagine I'll ever shop at Ashley again. This experience has been one frustration after another.
Jay is awesome! Super nice and helpful!
Very good selection of furniture, friendly and helpful staff, and decent prices especially if you hit them at holiday sale times.
Derek laughed at my jokes, so he's cool
Ordered our table in November. Suppose receive it in February, then they said “back order” receiving it in April or June. It’s almost July and we still haven’t received anything. Called multiple time and the only thing we get is “oh the seller doesn’t work here”
Ashley Furniture had lots of options to furnish our home. It was an amazing experience very easy to complete the transaction and get a delivery date thay worked well with my schedule. Dezel Daniel's was really helpful at helping us find the perfect furniture for our place and making sure we were well informed on all the options that we had. Thanks Dezel. 😊
Jay was great!
Knowledgeable sales people about the products available. Friendly sales staff that answers all your questions.
Kevin was of great help. Was able to answer all our questions and help us get what we were looking for super fast.
Great sales people. Very polite and knowledgeable.
Kevin was AMAZING! Helpful and clear communication. I love that he showed us the Guardsman hydrophobic stuff, very impressive. Hadn’t expected the store to have exactly what we wanted in stock but it was right there as we walked in! Extremely happy and looking forward to our new addition.
We are currently moving to another city, actually an island and our couch was needing to get replaced. Ashley’s furniture was very helpful in expediting the situation specifically an employee by the name of Z. We truly appreciate the excellent customer service and help.
At Ashley Mr.Earl was a wonderful help he made sure me and my husband were well taken care off and we enjoyed our time there. We will definitely come there for our furniture needs.
We had a great experience working with Jay. He was very helpful and knowledgeable on what they had available. Highly recommend working with him if you are looking for some new furniture
I went in to Ashley’s and worked with DT. He knew everything about each product and was very informative on each piece. He made the buying process easy and fast his smile lit up a room thank you DT.
I had a great experience with Zaya ordering accent cabinet and buying matching small cabinet. She was very helpful and friendly. I wasn't able to come back to store that day to buy the mirror so she agreed to accept the payment over the phone and let me know that I can pick it up at any convenient time for me. I am very satisfied with the service provided by Zaya.
Friendly knowledgeable sales staff. No pressure. We found the perfect bed?
I visited your store Friday. Z’s friendly greeting was very welcoming. She made purchasing a couch fun and easy. Thank You Z! I love my couch
Jay was super helpful in getting me exactly the mattress I wanted
Mr. Earl was most helpful today with our purchase. He made our visit very pleasant. We’ll make Ashley’s our store of choice with sales people like Mr Earl. Troy & Jamie Davis
Had a great time! Dezel helped us get a couch super quick.
Earl made shopping for our breakfast nook a real pleasure. Great Memorial Day deals and selection.
Thank you Mr. Earl for helping me find what I needed. I didn't had to wait in line just asked what I'm looking for and direct me to what I'm looking for. I gotta say you were awesome 👌 patience, pleasant vibes, good sales pitch and being honest why its important and safe to have mattresse protector lol 😊. Thank you, Mr. Earl. I appreciate you and what you do for Ashley. GB you! 😇
I happen to come in during a sale and Zaya assisted. She was efficient and friendly!
Kevin was great! It was truly a fun experience! Very disabled friendly!! I am going to love my new bed!
Earl was really attentive and knowledgeable. Would go again.
We found the perfect sofa for our living room! Earl Twillie helped us pick out our sofa and we are so excited to bring it home! Give this man a raise!
Where I alway get my furniture
Z was amazing! Helped me pick out what I needed
Our experience shopping for a kitchen table and chairs was good. Our salesperson (Denzel) was polite and helpful during our initial visit and return visit. He explained the warranty work and what it covered as well as length of warranty.
Really great help!! Our sales rep “z” was amazing
Jay greeted me immediately when I walked in. He knew exactly what I wanted and was very informative. He gave me my options, knew all the answers and was so very kind and friendly. He related to me on a personal level and made it easy to do business. Jay is truly a rockstar!
I had a wonderful salesman, Derrick. He showed me what I was interested in and I did purchase a large farm table, which was exactly what I wanted.
She was very helpful, super fun! Usually buying furniture is a hassle but it wasn’t this time and it was so refreshing!
Lori did a great job of remembering what we wanted and could order it over the phone.. Her customer service was amazing.. Thank you again Lori.. Jim and Dee Dee OBrien
Got helped by Kevin and Zaya who were very nice and incredibly knowledgeable. Thanks!
They have ok furniture at ok prices nothing special. But I can say this place is better than Sadler's furniture price wise.
Friendly service and the staff isn't pushy. Derrick was great and helped me save money on my furniture set
The first thing that impressed my wife and I was the very friendly, but no pressure sales staff. We were met by Dezel, an incredibly helpful and courteous young man with an infectious and warm smile. As soon as we walked in, he asked us if he could be of help. My wife mentioned what we were looking for, in this case, a sleeper sofa. Dezel quickly pointed out where they could be found so we could browse in peace. But when my wife mentioned one we saw for sale at another store, Dezel showed us the exact same model which was on sale for $300 less. Needless to say, Dezel made a quick sale that day. We highly recommend Ashley Furniture in Anchorage, AK and all the sales staff; particularly Dezel! The showroom is very clean and well stocked. Everything is laid out logically, with plenty of space between furniture so one can "tryout" each piece. And all the staff we saw on the floor appeared to be very friendly and professional.
We went in not really knowing what we wanted. Mr. Earl was extremely friendly and helpful during our visit. We gave vague examples of what we wanted, then we ended up closing on very nice furniture. I would recommend Mr. Earl for your furniture needs!
Lori (Anchorage Ashley’s) did A great job with everything. She was very helpful and patient with us.
DT was there to answer any questions we had and was very helpful. Thanks DT
Staff was very helpful and Earl was great
I had a great experience shopping at Ashley’s. DT was very helpful and went the extra mile in finding me the pieces of furniture I was looking for.
Jey Smith was Very polite and nice
Helpful & friendly staff
Great service at the store, Lori was awesome, very friendly and helpful.
Love the experience going to Ashley’s!! Jay helped us and was awesome. Gave us a chance to just look at the furniture no pressure then was ready immediately when we approached with what we wanted. He let me know the options and benefits of the choices without trying to force anything. He was awesome!! Ashley’s will be my only stop from now on. Great furniture and awesome staff!!!
Jay was extremely helpful and fast but thourough with his assistance. Thanks!
Sales associate Jay was incredibly helpful throughout the entire furniture buying process. He wasn’t pushy or overbearing at all. He was patient, answered all my questions, and didn’t rush me. I ended up getting just the thing I was looking for! Thank you Jay and Ashley’s Furniture!
I’ll start by saying the in store folks are excellent, and prices are decent. Where Ashley lost points is the back end support. We ordered two pieces from the store back in August, with a 6-month delivery date. No worries store was upfront on it. Here we are 7 months later, come to find out that Ashley still hasn’t shipped the store the order. It’s now going to be 9 months or more. We also went back recently and ended up placing an online order, because the store couldn’t get items due to Ashley’s internal BS to drive traffic on their website. Turns out one item was not what we thought, so we called to cancel. Despite two phone calls, and a chat session nothing was logged to cancel the order. We were then directed to the dumbest possible form on their website; literally a Microsoft Office form that requires 72-96 hours to process. Well despite waiting more than 96 hours, the form wasn’t handled and the item shipped. Now our card is tied up for days or weeks, waiting for it to arrive and then returned to origin (we are refusing delivery). No nationwide company I’ve ever encountered uses such an inept management system; Amazon could’ve had this cancelled in a second using an automated system, others would’ve been a call for 10 minutes and done. While I liked the store, I’m 100% sure I will never order online with this company again, and I’ll be very cautious about in store order times since they’re quite inaccurate.
I have bought several pieces from Ashley Furnishing, but outside of Alaska. We just moved back to Alaska And we went to the store to repurchase the couch we had down in the lower 48. We bought a couch, brand new onefor $500 outside of Alaska. Online, it was still $500. We got to the Anchorage store and it was $1,300. Almost triple the price. I got talking to the store and they blamed it on Alaska shipping. Which is ridiculous because Fred Mayers And Costco can get couches up here for fairly cheap... But apparently no other place will. They were friendly there, but the price at that store was ridiculous. We will not be purchasing from them. We like Ashley's furniture, but it's not so fancy to pay that price. We've owned several pieces from them and enjoyed them. But I'm not paying triple the price of what it is online.
We had a great sales person in Earl twillie. He was kind and not pushy. He was also very patient. All in all it was a pleasant experience and we came away with two reclining chairs that will work great in our new place. Now if we can get a brighter rug but oh, that's not Earl's problem lol
Very friendly environment Great merchandise
Jeff is amazing and has helped us several times to furnish our house. We are repeat customers and very happy with the service!
Zee is number one she is quick to help and find the right piece. Jeff a color king ! Zee sold me furniture but Jeff was nice enough to put in some smart words I’m going to drag my neighbor in to buy more furniture! Love this place ! Will never shop anywhere else. Business for life!
Earl Twille was great made the purchase easy.
Service was great! Got a call back to see what was available. And was able to get what was needed.
Zaya at the Anchorage location performed a phenomenal job during the process of purchasing a sofa. She was quick to locate what I was looking for & concise on details in a timely manner. Both the paperwork & setting up delivery processes were also quick & painless thanks to her expertise, I was in & out of the store in roughly 20 minutes with a great deal. Outstanding professionalism & by far exceeded all expectations.
Jay was very polite and professional, not pushy at all.
I worked with Jay at the anchorage store and he was amazing! Got straight to the furniture I was looking for while also staying in budget!!!
Earl was very helpful, calm, and knowledgeable! He didn’t push me into any “deals” I wasn’t ready for commit to. I would definitely ask for Earl the next time you are in the market for some new furniture.
Had a fantastic experience with Jay….he should get 10 stars!
Fast, easy and friendly service. Good prices and nice furniture. Shout out to Zaya for being so kind and helpful!
The dude I worked with was awesome, we just had a conversation and I found the right mattress. I appreciate how he reiterated information many times until I was certain of it all. I recommend this location for sure because the staff was joking and it didn’t feel salesy… thanks Derrick, I hope you keep it up.
Went in to buy a bed frame and Lori was super helpful! She is the best!!!!!
My girlfriend and I were greeted and assisted with my search for a gaming desk. The experience was much nicer than the previous store we went to. No rush to purchase or coercion (Super Cool!). Thank you Lori for running back and grabbing a measuring tape for us.
Zaya helped us with our purchased , best customer service we were in the store less than 1 hour and she showed things we loved instantly .
Very pleased with the easy finance options and everyone was super helpful
Jay helped me find the perfect bed for our guest room quickly! Easy and painless.
Derrick, our salesman, was awesome. He helped us find exactly what we wanted. The entire process was quick and easy. If you are needing to shop for furniture go to Ashley and ask for Derrick! He is the best!!!
Jeff at Ashley's Furniture Store was very helpful and patient with me. He helped me find what I was looking for and answered all my questions quickly. I was in and out of there in a timely manner. I highly recommend shopping at this location for any furniture needs.
We’ve been looking for new living room furniture for awhile. Finally settled on a nice sofa and recliner. But we couldn’t find an accent chair for that last piece. We hadn’t been to Ashley’s Furniture in some time, so it was a good time to get reacquainted. They have styles and colors that no one else has, these days, and we found the perfect armchair in just minutes.
Earl was a great help. He was delightful to work with from start to finish.
Zaya was great. Quick and easy process. Will go back if I need more furniture.
Derrick was extremely helpful with me in the process of purchasing a bed and others highly recomend looking for him there
Derrick is super helpful and super friendly!! Great job to him and the whole store.
Thank you Zaya for the awesome costumer service!
Great selection and great prices, Derrick helped me as soon as I walked in and was extremely knowledgeable about the furniture and products he offers here. As well helped me arrange delivery of the furniture! Definitley go see Derrick at Ashleys!
We had a great shopping experience in your store on Wed. Jay was absolutely one of the best customer service providers ever. He pointed us in the right direction and allowed us to try out couches and shop without hovering over us but was always there to answers any questions we had. He was extremely pleasant and helpful. Can't wait to get our furniture! Will definitely recommend you to our friends and refer them to Jay!
Zaya Gunton was awesome. Very professional above and beyond service. Five star to you Z. To everyone else out there go to Ashley's Furniture in Anchorage. Z won't disappoint you. Every other furniture store I went to was very sad in sales and service. And not a good variety of furniture. Ashley's Furniture is made in the USA. I just buy American only. Thanks Z from Darwin and Renee
The store is the same as the others.Helpful friendly staff very obviously driven by commission. Nice selection and best prices in Alaska easy. Second set I purchased from here.. only issue is I've been waiting since November for my love seat to show and it just got pushed out AGAIN to the end of march...Ugh! My couch has been there for a month but no love seat..Stupid supply chain BS.
Z helped us from start to finish, helped my wife and I find everything and more and kept us $700 under budget, very glad to say we are Ashley customers for life, and will revisit the Anchorage location again.
Had the best and comfortable experience with Ashley’s. I talked to Jeff and he allowed us to have a good time talking about what we wanted and needed. Then completed our process with Earl and it was a perfect duo. Highly recommend Ashley’s as they made our process so quick and easy!
Derrick Sanders was very helpful and sold us a dining table set!
Very nice and helpful. Love that they don’t follow you around trying to talk you into buying something you don’t want.
Derrick sanders was absolutelyamazing! He helped us find the perfect couch for our family and helped make it simple and easy. We got an amazing deal on a beautiful sectional with the president day sale! Highly recommend going to see derrick! Super friendly and knowledgeable
Great experience. Thank you Earl.
We worked with Earl. We had that poor guy up and down the stairs multiple times trying to make a decision and all the while he had a bad knee. We are moving into a new house and we were primarily looking for one bedroom set. My husband hates to shop. Earl made it easy for my husband by truly listening to what we were interested in. We were a bit indecisive and he was so patient with us. We ended up buying two full bedroom sets including mattresses while my husband flopped from one to the other to see which one felt most comfortable. We also purchased lamps, sitting chair, coffee table and end tables. It was a wonderful experience and Earl was awesome to work with. Next on the list will be new living room furniture and I know right where I’m going and who I’m going to request to assist us and that would be Earl at Ashley home store. This is the second experience for me and the first one was excellent as well. This was my husband‘s first experience and he didn’t need to look anywhere else.
DT has been so helpful with us finding furniture. Ashley’s will always be our first choice in the future!
Earl did a great job helping me get exactly what I needed.
Derrick was very helpful and helped up find just what we were looking for.
We reached out for assistance while we were living up in Glennallen on furniture items. Lori Coleman is your lady! She provided phenomenal customer service to us and provided us with all of the help as well as a great discount. We would highly recommend going with this store and asking for Lori to help you.
I only gave stars because the sale prices are better than in the other local stores BUT if I knew I would need to wait almost half a year for my furniture I would have paid more at a sale in a different store! Now the biggest sales are over and I’m stuck with either waiting for this store to finally deliver or go pay way more at other stores. I would never buy anything from this store again unless it is in stock locally.
I was immediately greeted upon entering the store. Sales person Jay was very knowledgeable and considerate.I would recommend Ashley Home Store
A nice variety of furniture with no hassle shopping.
The furniture that we needed was in stock at a reasonable price. The cost to have it delivered was high. @$149.00. Hence the 3 stars.
My bed had mold after 4 months of having it. And it wasn’t even a real bed multiple memory foams glued together. There’s no way just from body sweat that made my bed moldy.
Over priced and cheap construction on most of it. Sales ream busy talking instead of helping customers.
Nice
They have a lot of nice furniture and a large selection but I thought the prices were high for most of the pieces.
I bought a sleeper sofa here on a 4th of July sale, but nearly didn't. If it hadn't been for the salesman pointing me to a leather look fabric sofa, I would have walked out. (I wanted leather but that seems to be like finding a needle in a haystack in Alaska). Instead of showing me the sofa, the salesman told me where I could find it. Unusual for a furniture salesman but in fairness, they did seem busy for the holiday. Upon delivery, the sofa I bought didn't fit. Though not their job, the crew broke down another piece in another room and swapped them out. $149 delivery fee. They got you coming and going.
Had the best shopping experience with the help of Jeff Ernest. Found exactly what I wanted, it was in stock and has been delivered already. The selection at Ashley's far surpasses other stores in town. Delivery was easy and convenient.
Quality is just ok, not high end, but the prices are. The guy talked me into buying a bed cover, which is fine, but I asked the price and he said he would check, but he never told me and it was just on the bill at nearly 200 bucks which I didn't notice till I was home and using it already! Not cool!
I went in with my family and told the salesman we were looking for a sectional couch. He told me they didn't have anything like that in stock and it would have to be ordered (not that he was offering). I walked the store and found a few sectionals...but I wouldn't buy from a store that has a "we have nothing for you and can't be bothered to help you" attitude.
Will Sparrow was delightful and personable with the assistance he provided me!
Jay was very informative while providing an enjoyable shopping experience.
Jay was very helpful and patient with us. There was no pressure and he explained everything very well.
Will was great very helpful got everything I needed.
Great customer service, very friendly sales associate. Thank you Mr. Will Sparrow for assisting with out purchase.
Absolutely pathetic, this store flat out refused me entry, due to having a disability. I have never been more disrespected.
My wife and I came into the store looking for a new sleeper couch for guests, and Will helped up to find the perfect one. He answered all my wife's questions and helped her come to the decision. You can't go wrong with Ashley's furniture.
Good, nice furniture, reasonable prices.
My buying experience with Ashley furniture and the staff has always been great I would recommend anyone to purchase items from Ashley which are Very good quality and you have the option to pick up and or have your furniture or items delivered.
DO NOT GO HERE IF YOU WANT GOOD CUSTOMER SERVICE!!!! On 2/2/21, We went to the Anchorage location and bought all 3 of our kids new beds, desk, side tables, the whole setup, as we are moving into a new house. Was told by our sales person we could do the 48 month 0% finance program, but since it was what they called a "special order ", we had to put 50% down and once the items arrived, they would refund what we put down, and then finance the full amount. We got our receipt and there was no product details of what we bought, everything said special order and a note that said see notes (which we could not see). Very odd process and should have taken this as a sign of bad to come. 3/29/21 I get a call from a gentleman that was not our sales person and tells me all of our items finally arrived and he was calling to set up the delivery date. We pick the next available time of 4/6. He asked how are we going to pay for the remaining balance. Told him what our sales lady said, he said ok I will have her call you back to finish that up. After 2 days now the date is 3/31 and no call from our sales person, I call the store and ask for our sales person, I am told she is with another customer and they will have her call me back. No callback to me ever done! 4/1 I callback yet again, finally get to talk to her, and she tells me that we have to redo the application in person! 4/3 we go to the store to redo our finance app again, all to be told that the 48 month ended on 3/31!!!!! Now it is a 12 month 0% and also that we no longer could have the down-payment returned and she was misinformed when she told us this info!!!! We then move on the double check what time her her coworker set up our delivery for on 4/6, and turns out he never set it up!!! Now the next available date is for 4/9. Super annoying because we had just sold our kids beds as we though they would be without it only 4 days not 7! 4/7, I get a call from the delivery people to confirm delivery day and time with us and items... the only items on the delivery was the mattress!!! I told them all the bedroom sets are missing off that delivery, she tells me she is calling the store to find out what happened. Shortly after, another salesman from the store calls me to tell me that only the mattresses are being delivered because all of the bedroom sets were not here!!! He showed that on one of the bedroom sets our sales lady ordered the wrong side rails and that was discovered on 3/17 as that was the day the correct side raile were reordered! And now those were not expected to come in until sometime in May!!!!! I flipped! How was this discovered on 3/17, no call made to us about the mishap, but a call on 3/31 to tell us it was all here!?! I felt bad the anger had to come out on him, but when I asked for our sales lady or manager/supervisor, was told sales lady or anyone with authority there to talk to, and they would not be in until Saturday. So now he had to take the Rath of my anger and frustration! How do you not have a supervisor/manager available at anytime of day in a business like this?! The salesman said he would arrange for my other 2 kids bedroom sets to be delivered on 4/17 because that was the only day open that would work with my work schedule. The mattresses were delivered on 4/9. It is now 4/14/21, and you know what? Still no return call from the sales lady or the supervisor/manager! I will NEVER shop here again! Already told my family and friends to stay clear of here! I will go spend more money next time and go to overpriced Treeforms over Ashley/Sandlers/Williams and Kay.
Dartagnian was fantastic to work with. He was able to accommodate all of our needs for our new home.
Great selection! Great price! We worked with Jay and he was knowledgeable and helpful! Thanks!
I was greeted when I entered the store. Will introduced himself and was very attentive to my needs. Suggested locations of love seats and checked back on me as I was strolling the store. He was very courteous and competent. I loved the experience .
My purchase was a long distance one. I was not able to make it to Ashley(3+ hour drive one way with 3 kids 4& under, no thank you) before I needed the order to be placed for my sofa to be here in time. When I called Ashley to order it, I was bummed to find out the sectional was discontinued. But, thankfully, Jay was a huge blessing in helping me pick a sectional that not only works for my family but is still being manufactured, lol. He sent me a photo of what they had on the floor that resembled my first choice and he responded to any questions I had through call and text which made it so much easier for me. Also, I like the one we are actually getting better than my first choice. I'm so excited and can't wait until it gets here!!
Jay was very professional and personable as he assisted us with making decisions about our purchases. Jay was knowledgeable and easy to work with. His communication and customer service skills were exceptional. The sale on the furniture was truly "a steal"! We are tempted to return this weekend to furnish another room.
We were assisted by Jay today and the service was excellent!
Nice selection and informed but not pushy salesman. Overall positive experience. I would have appreciated a little more followup from someone at the store or warehouse the day of delivery. I was told what day, but here it is 12:30 p.m., and no word from anyone while I wait.
I found what I was looking for and i like that
Fantastic experience! Certainly made a customer out of me! Was helped by Bill Sparrow. Walked in the door to an actually genuine (not sales-y) sounding welcome, I told him what I was in for, he showed me exactly what I was looking for and had the sale all set up in a matter of 10 minutes. (Also, while billing me up, another employee came over with a customer they were helping and says “hey bill, you remember those tables with the heaters in ‘em?” That was it, that was their full description and he responds with “oh! You mean the ones about this big, had a vent on it, stone inlay etc.” and gave the full description to which the customer replied, “yeah, exactly!” Anyways, all this to say the man knows the store, the products and how to give great customer service.) If you ever need furniture, hit up ya boy Bill Sparrow for a good time.
They were kind and helped us with information,are sure we knew everything about what we were interested. Good job
Went in to buy a bed I really like that I saw on their website. The color I wanted was black but they didn't have it anymore, Elena was great and help me find something similar but in a different color that is still to my liking. She also helped me find a good mattress! Was in and out in less than 15 mins. Fast and efficient customer service. Definitely reccomend this store, they have a good selection of furnitures! Major sale going on too !
Jay went above and beyond to help us out... Very happy with our new furniture!
Lori was great! She wasn’t like any salesperson who pushed me to get this or that and was very patient. I love how genuine she is and how she gave me different options. I would definitely recommend her to anyone looking for any kind of furniture!
Jay has great customer service.. We came in as a family with a toddler and one year old and he was patient and kind while we wrangled kids and trying to find the best couch that would work for us. We left with a couch and a rug to match. No complaints!
They help you right away what you want bring you to the right things you want ...Thank you Ashley's furniture
Very quick and easy, disappointed I didn’t get the internet price on the table I was looking for. I wish, when you look online in AK, it actually shows the cost in AK!
Went looking for new furniture for our new house. Was helped by Jay. He was very knowledgeable and got us taken care of and ordered the furniture we really liked. He helped us out in many other ways by offering us finance options as well as letting us know and showing us how having the furniture protected is worth getting. We will definitely return to this store and continue to do business here, especially with Jay. He didn’t push sales and didn’t follow us like a lost puppy and try to pressure into a sale. Jay was extremely professional and knows how to take care of the customer and listens to the customers wants and needs!
Both Jay and Elena were very helpful in showing us all the couches we were interested in. Elena was very kind and there when we had questions and she didn’t try any hard sell tactics, which I appreciated. Jay gave us the fabric protection demonstration that had me sold right away. Jay took his time in explaining everything to us, during the sale, and was very friendly and pleasant. Just the type of person you want to talk to when making a big purchase. My wife and I will love our new couch and appreciate the easy experience these wonderful people gave us.
Fast. Easy. Painless services! Will definitely go back our next trip for a couch! Thanks Jay Smith for the services!
Item wasn’t in stock that we wanted, but the customer service made up for it. He got it ordered for me and was super helpful in explaining the process and store policy of how they make sure it’s in good shape before it comes to me. We just had a terrible experience at Baileys and have swapped to shop here from now on.
Very friendly up front service. Clean presentable presentation with a a very willing to help staff. Great overall experience. Thank you Jay
Jay was awesome!
Customer service was excellent! Not pushy, but definitely helpful. Price was a LIT better than other places we looked at, even with delivery to the valley it was a lot less. Even when a manager was dealing with a belligerent customer, all we heard was professionalism. Definitely glad we chose here to spend our money. We will be back for more in the future.
They were super friendly and knowledgeable about the items and their store and very helpful with whatever questions I had.
Super helpful staff, clearly explains all details and products. Immaculate showroom.
To say the employees work ethic & communication skills towards customers & each other were parallel to none, would be an understatement. Personally I worked with Elena. During the swift & enjoyable purchase in the store, she took diligent time & phenomenal effort to entertain my specific taste in decor and furniture whilst finding me an entire living room, kitchen, & bedroom set priced & delivered at a better and faster rate than anyone in anchorage. 10/10 recommend. Job well done to her & the employees.
Jay was very courteous, helpful and charming while assisting to find a dining table for my apartment. He got me through the process quickly and efficiently yet made sure I understood what I was purchasing, each step of the process, etc. He is a wonderful worker! You are lucky to have him!
First time at this store and I had a great experience. The 1st person to greet us was Jay Smith and he was awesome. He helped us with what we were looking for and was very patient with us. Especially when we thought we went in the store knowing what we wanted but ended up walking out with something totally different. Even after all the back and forth with us trying to make a decision he was still very patient. I would definitely recommend this Ashley store and you should definitely ask for Jay.
Jay did a great job helping me and was very patient with me. Listened to my concerns and explained in detail. I appreciate his service as an Ashley's salesperson.
the website was not the best layout and i didn’t receive much help using the live chat option . thankfully I was able to get the help I needed by calling my local store. The gentleman I spoke with was knowledgeable and professional, handling everything efficiently with ease. he made my purchase convenient and hassle free! when it comes time to purchase a living room set, i’ll most definitely be returning.
I really appreciated Jeff Earnest as my sales associate. He was very knowledgeable and had a great attitude.
Professional, down to Earth and relatable. Prices were competitive if not lower than other local retailers.
It was a fun shopping trip. Great selection, friendly staff, great services. The associate who assisted us that day was Dartanian. Really cool dude. He was professional, fun, resourceful, and great customer service. It was a great experience, my husband and I ended up getting a nice set for our new living room.
As walked in Ashley home store I was immediately greeted & asked if I was looking in for anything in specific. I wanted to look at absolutely everything. Jay answered all of my questions he had a very calm and pleasant demeanor. Perfect person for the job felt at ease, & informed. Noted dimensions for me as well. I would want to return solely on customer service.
The sales person was Jeff Earnest. I understand that it was a busy weekend. But I had to ask Jeff if he was busy and he stated yes. But if I had questions he could answer them. I let Jeff know that I was there to purchase a couch, love seat and and additional recliner. I found a set I liked and asked Jeff, it it came in other colors or if Ashley had other sets that were similar to the on I was looking at. Jeff, seemed like I was wasting his time and showed me one other set. I stated I was go with the set I had originally looked at. I was then asked how I was going to pay for the items. I let Jef know that I would be paying by credit card. When I asked Jeff about delivery fees, if you can remove the old furniture. Jeff wasn’t very nice nor helpful about it. I like Ashley but I would not recommend anyone using Jeff Earnest. Im not quite sure if it was because I am a woman purchasing furniture without a man next to me. I assure you women of today can and do make purchases of furniture and vehicles all by themselves.
Customer service from Jay was 10 star worthy! He answered our questions, listened, and even helped us rearrange the furniture in store so we could get a feel of the layout of a sectional. My husband and I were completely satisfied with our experience shopping for a new couch. It was our first time going to Ashleys HomeStore but we will definitely be coming back the next time we need more furniture. Seemed to be a perfect balance of quality and reasonable price.
Elena was an excellent salesperson, not pushy at all, let us explore on our own and was there if we had any questions.
I was in a hurry and on my way to Homer. Jeff was a no pressure salesman, let me find my chair and had me out the door in 5 minutes! Good deal on a recliner, I would recommend to friends and family.
Jay was awesome. Very professional and easy to work with. The sale transaction was made with ease. Part in reason was due to a recent trip to Ashley’s a few weeks ago. Jay, thank you for sliding over your business card and being hassle free with us.
My salesperson Jay Smith was amazing. Very kind and welcoming, he held the door for us and informatively sold us on getting a couch I wouldn’t have purchased otherwise. He was such a good salesman I’m only leaving this review to say PAY HIM MORE!! Give this man a raise or promotion or something. Dude is very good at his job.
Stopped in during their Presidents’ Day sale! It was busy but the service was excellent. Abe was awesome to work with! He helped us and was very patient with us. We were not sure what we wanted but he didn’t give up on us! Will return in the future!
Jeff helped find me the perfect living room set! Cont wait for it to be delivered
We came in from the valley after going to bailey’s and being disappointed in their selection. All we were looking for was a nice bookshelf. We found multiple options at Ashley’s. Our salesman Jay was very helpful and attentive. We ended up buying a fancy bookshelf that more than met our needs.
Never been to this store and was welcomed very warmly from Jeff Earnest, right off the bat he asked all the right questions and his selling tactics and customer service was 10/10! I am personally in the sales business and I will always give credit where it’s due. He’s a great employee and knew his product knowledge for what we were looking for and answered all of our questions perfectly. Only complaint — and I gave it a 5 star solely for the sales guy! THE WAREHOUSE. We had an appt at 310p, showed up on time, waited 40 minutes and saw multiple vehicles get helped while doing so. While we are patient to an extent, they only got moving when we went in for the third time. Also, I understand covid is happening but if we are sitting in a car for 40 minutes and I have to pee, probably should make it ok for PAYING customers to use it. ANYWAYS, GREAT JOB JEFF! Will see ya again!
Well, coming from the bush I always look for an opportunity to shop for furniture any time Im in town. However I had bought the wrong bed last year when I got home and came back to buy another bed. The guy helping us was not really in a good mood. Just the eye contact was kinda rude but I couldnt really tell under the mask. I felt like he was in a grumpy mood but I didnt take it personal. I happen to have credit with em and so this was the only place I could shop at this time. Jus wish some people would consider nice conversating or make a joke? Idk. Not a good vibe but I got what I need.
Abe gave outstanding customer service. He was very knowledgeable and friendly. Ashley Furniture is a great place to buy furniture during their President’s Day Sale. Will definitively return to this location for my furniture needs. Thanks!
Jared and William provided excellent customer service with gracious smiles. Thank you for not hassling me and letting me take my time. I will be back.
We were extremely pleased with our purchase at Ashley’s Furniture in Anchorage. Will Sparrow assisted us with the purchase. Highly professional as well as his coworkers. It was a relaxing low pressure environment. Highly recommend this store. An easy decision. All financing explained. We did purchase the protection plan after Will showed us what a spill would result in for our furniture. Thanks Will!
Very helpful associates. Prices are better compared to other furniture stores in the area.
Abe was a great sales person. He helped us a lot without making me feel rushed or pushed into buying something I didn't want. Will definitely shop here again.
This place has great prices and great service. Abe was fantastic at his job. He helped me purchase a recliner and took the information of my local freight company to get it shipped to my rural town.
He was very knowledgeable and was not pushy which we greatly appreciated.
Jeffrey's service was amazing and the prices and everything was great, I can't wait to do business here again
Will was nothing short of awesome... thank you
Furniture less than one month old and chair is already broken - now i get to chase down the warranty person - so not impressed !
Our salesman, Will Sparrow was friendly, professional and available when we needed him. Staff is not pushy and will let you browse
We recently bought a couch here and Jay was supper helpful in explaining everything to us!!
Legit Edit: 2021 after shopping around at a few different places we found the best $ deal and what we were looking for in furniture here .
We worked with Jay and he was amazing. Gave us space to look throughout the entire store without ever feeling pressured but was always within earshot when we did have questions. We will certainly be returning and when we do we will ask for him by name.
Will was very friendly left me feeling positive I was getting the best merchandise for the cost and by far the best customer service!
Went to look at furniture and was assisted by Jay S. He was super friendly and really helpful - plus, he laughed at my jokes. He's a stand up gentleman. The store had lots of options for furniture. I appreciated the sales staff were all wearing masks properly and maintained social distancing at all times. Felt respected by all in the store. Just great customer service. They are a bit more expensive than Bailey's, but I wouldn't let that stop you from checking Ashley HomeStore out - they have a different feel to the shopping experience that made shopping for new furniture fun and not stressful.
Abe was very helpful and made everything very easy.
Earl is great! Mom & I changed our minds a couple of times as he was going to ring us up for table and chairs. Mom asked him to smile instead we got a good laugh out of him! Love the table & chairs. Thanks Ashley & great sales people! Oh can't forget the other sales person. He was awesome too! Once I figure out his name I'll update!
My salesman Jay Smith was wonderful to work with. Patient, kind and knowledgeable. The only complaint I have is that the military discount was only offered to active duty military. It should be available to retired military as well.
Good pricing, lovely furnishings. I found just what I wanted.
Pleasantly surprised to learn this a "franchise" Ashley furniture location and not part of the chain. Yes, prices are higher than the chain's website.. but this is Alaska.. everything costs more, especially shipping, so that is to be expected. The good news is .. things that are "sold out" on the website may actually be available in the local warehouse here and thanks to that, I just found an awesome recliner couch on sale and in-stock that was otherwise sold out online. So if you're shopping online, be sure to check the local store too.. they might just have what you're looking for and their staff are pretty friendly too!
Jay was super nice and gave me a great deal! I’d be back for sure if I need anything else!
Best customer service. Lorraine , thanks for helping us.
I was pleasantly surprised by the availability and quality of the piece I was looking for. Jay was helpful and pleasant in assisting me. Good shopping experience.
We had a great experience with Jay this evening. We have worked with Jay in the past and look forward to working with him in the future. Jay is friendly and professional. . Jay is informative as well as knowledgeable about all the products
Only reason they got one star is because NO STAR is not available. Manager was rude and disrespectful. Talked down to women and told us to leave when we called him out in his behavior. Spoke to the owner and told him everything that had happened, said he was gonna talk to the manager's boss to let him deal with it. Never heard back from anyone. Got told by a couple of the sales ladies that he treats all women poorly. Took our business else where and suggest everyone do the same. As long as this manager still has a job here, we will tell everyone to go some where else. I would rather possibly pay more some where else and not be treated this way.
Will and Jay were very helpful in getting me the best furniture for my first apartment! Great deals too
Jay was super helpful and made our experience easy going. Got some great deals on some great furniture. Will definitely be coming back for his assistance on future purchases.
We purchased a couch from Ashley homestore, the staff was friendly. The product we bought was falling apart as soon as we brought it home. We were unable to contact the store because the phone number and email adress provided did not work.
Jay was very helpful. I came in looking for one particular table and chair set. He knows the inventory and layout- took us right to it. Friendly and Professional will see him again!
Abe was great. Quick, efficient, and personable.
Jay was very helpful and work very well with costumers
Nice store nice furniture
Friend staff, affordable prices and always had what I looked at in stock! Would recommend to family and friends!
Great selection, found exactly what I was looking for. If you find yourself here I recommend asking for Jay, he was very helpful and able to answer any questions you may have. They also have some great holiday deals so ended up saving a bunch.
Mr. Abe Jeter helped us out finding a new love seat and couch. He provided excellent customer service and was very courteous while helping us make our decision.
Because of COVID-19 shopping has been a bit harder. But thanks to Jay at Ashley’s Furniture store it made my shopping easier. I was able to call him about the size and color I wanted for my sons room. Over the phone i was able to get it written up for the purchase, I came in the next day paid for it after I looked at it (to make sure that’s what I wanted) an hour later I was able to pick up from the warehouse! It shortened what would be a longer process and I am happy with the Amazing customer service from Jay!
If you find yourself needing new furniture & accessories, you’ve got to go to Ashley Home Store in Anchorage, AKBe sure to ask for Jay Smith to help you discover exactly what you’re looking for. He’s very knowledgable about the products without being pushy! He listened to what I wanted & made sure to explain the sale prices, delivery process & service on everything I purchased. In fact I’ve been back two more times & Jay was there to make it easy! I won’t go anywhere else for quality pieces in my budget. Thanks Jay & Ashley Home Store-Anchorage,AK
Lori was a great sales person. She was friendly and provided great info. She related well to our 20-something yo son. She did a good job upselling the Guardsmark warranty. She worked well with her colleagues and they provided supplemental info in a professional, collaborative manner. And, we love the Ashley furniture we bought!
Did research online prior to coming into the store! Was very impressed at the large selection @ the store in Anchorage! All salesmen were awesome and very informative. Jay was incredible! Made the process so painless and easy! If we were to purchase more furniture further in the future we will definitely be coming back to Jay! Highly recommend!
My daughter needed a new mattress and Thanksgiving sales made them within my price range. The mattress I wanted was only available online (shipping cost more than the mattress) so Jeff helped me find a comparable option that was in stock at the ware house. My daughter loves her new mattress and is sleeping better than she has in weeks.
Nice people andfound everything easily!
Jay was very helpful on assisting me with getting the couch and running all the necessary numbers to sokidfy my purchase.
What a joke. Low quality furniture for ridiculously marked up prices. Walked in with a friend ready to buy a new couch set and mattress but was approached by a sales attendant who told my friend to wear his mask properly and pretty much accused him of &"killing&" people (the sales boy assumed his mask was backwards). Keep in mind he is saying this loudly in front of other customers/employees. The sales boy made a couple rude comments and did not offer any assistance so we shrugged it off. While looking around, a few of same the employees seemed to be keeping an eye on us which made me very uncomfortable. I left and went to BAILEYS FURNITURE. Not only was I welcomed there but they had better quality inventory and a wider selection. Never was I treated poorly. I ended up leaving with a couch set and mattress costing around 3000. I&'m not advertising and have receipts for proof. It sucks for Ashley Furniture that they lost a sale due to the poor experience I had there. If you wanna visit a circus with REAL CLOWNS this is the place! I wouldn&'t recommend here for furniture.
Customer service was impeccable. Very courteous and professional. I would shop there again.
They were very friendly and helpful. I highly recommend them if you are looking for some nice furniture!
Samara was so helpful and sweet! Prices are very fair and all the staff was a joy to work with! Highly recommend for top quality furniture!!
Very helpful and answered all my questions very fast. Very easy to work with,this is my second time purchasing and will do it many more times.
The sales associate, answered my questions and explained delivery. He even made sure I could get delivery the day I requested before charging my card. I think he said his name was Dartagnan
Just bought a Recliner from them Will is very helpful and friendly.
Was greeted by Elena professionally, she was very sweet. Found the dining table we needed and the payment and pick-up process was quick and efficient. Although I suggest quiet music playing in the background it’s too quiet in there haha
I dont know where these "good prices" are that everyone is talking about, but these folks are ripping people off. I realize we are in Alaska and things are more expensive, but $400 above website pricing for a recliner? That came up on a shipment with other goods, more than likely on a company truck? Do yourselves a favor folks. Purchase online because you are going to pay for the shipping on every item anyway with these mark-ups.
I truly enjoyed the salesman his sense of humor he was very well put together he kept a smile on his face he made a joke every now and then but he made sure he let us know what was in stock and he checked to see what was in stock if not any and he will make ppl., very comfortable when they meet him!! Very charming and well-dressed and very attractive young man
Lori and Dartanian helped my husband pick out furnishings for our 2 homes. Lori was fantastic and knew where everything in the store was and and she understood exactly what I was looking for! Dartanian was amazing, and got us through all of the ordering process quickly, smoothly and effectively. Truly a couple of top notch and friendly furniture experts. Thank you for your help!
Will Sparrow was very helpful and the prices were very reasonable. The second I walked into the store it felt warm and inviting!
Experience was not good..customer service was bad..
Best sales!!!
***I didn't write this review someone must have hacked my account and wrote it. Ive never been to Ashley Home Furniture and I never met Marianne. I definitely wouldn't trust a place that would employ the services of someone who would do this, just saying*** Visited Ashley HomeStore to find a few pieces needed in our home. Was greeted immediately by a very welcoming and helpful sales associate, Marianne. She helped my wife quickly pick out what we needed (which is a hard thing to do) and kept in contact with her and kept her updated throughout the whole entire process. As far as I am aware, they have some of the best prices in Anchorage, and I would definitely recommend it to someone who is looking in this department. Ask for Marianne at the door, she'll get you what you need.
The staff were very friendly and helpful. They were knowledgeable of their inventory and let us know up front if anything was out of stock and would take a while to deliver. Will was very professional and helped us find exactly what we were looking for. And the price for each piece we purchased was awesome too. Overall a great experience. We will be going back in the future when we are on the hunt for new pieces!
I bought a $900 bed frame less than 2 months ago and it is already broken. I called to see if I can return or something for it being defective and the lady told me no. I have only slept on my bed. Nothing werid or anything for it to already be broken.
The salesperson Lori was great! Great service!
Bart & Will helped me tremendously with a situation that happened and then talked me through a service.
Excellent customer service, great quality and selection, lots of bargains too!
Absolutely amazing experience. Will was very helpful in helping me pick out my first couch! It’s absolutely perfect! Will definitely be back again in the future. 10/10 recommend
Lori was very helpful and knowledgeable. She kept my specs and budget in mind and found me the perfect mattress. Go see Lori!!
Lori was great and is an excellent saleswoman and fun to talk with!
I’ve been in this location twice for a dining table I had to wait on for shipment and Jeff was extremely helpful and professional. He answered any questions I had with ease and applied any info I needed on my table and I was in and out. Smooth sailing and I’d definitely continue shopping with them for anything else I’d need.
UPDATE!!! I walked in the house after work today and there was a package from Ashley Furniture. They mailed the Care Kit after all! AND there was a personal note from Will! Thank you very much for your kindness and for restoring my belief that Ashley is the best place in Anchorage to buy furniture! Thank you again! My husband and I purchased a new sofa from Ashley that we love. Will our sales rep was wonderful and he made sure that our experience was a great one. The sofa was in stock, so they were able to deliver it quickly. The gentlemen that brought the sofa were nice, quick and very professional. However, included in the price of the sofa and an exorbitant delivery fee was a "free" Care Kit for Leather. It was supposed to be delivered with the sofa, but was not. I do not live in Anchorage but happened to be there one afternoon and I ran in to the store to pick it up. They did not have it, but told me I could drive across town to their warehouse and pick it up there. Really? I was on my way home and couldn't just drop everything and go across town to pick up something that should have been delivered with the sofa. I asked the sales rep at the store to just have it mailed to us. She said, that would be fine and I left. A couple of days later we were called and notified that they would not mail us the kit but that we could pick it up at the warehouse in Anchorage. Again, I don't live in Anchorage. We're talking a 2-hour plus drive to pick up something again, that I shouldn't have to pick up anyway! And something they could easily put in a box and mail to me. It felt like, "okay, we have their money - end of customer service!" Love the sofa, but I am not at all happy with the customer service and the way this has all been handled.
There very friendly, willing to help get you what you are looking for and reasonable prices...Thank you very much.
Lied to by salesman that the $3000 furniture we ordered online was made in USA. Got it home a found its Vietnam. Cheaply made, chincy slides, foul odor hasnt subsided. WILL NEVER DO BUSINESS WITH ASHLEY AGAIN!
Will was very helpful and knowledgeable.
Sales reps were helpful and got me situated with what i needed with no hassle. Let me pick things the way i wanted and helped me with the financing. Great experience.
Very helpful staff willing to work with me and help get me what I need, ask for will
Great service and found exactly what we were looking for ON SALE! Thank you Ashley’s.
Good pricing and very helpful staff. We were treated like we were really welcome to be in their store. We will go back.
It was fine. Just looking and not being harassed into anything. Good deals. It sad that it wasn’t in stock and have to wait a long time
Random C was great to work with and made our purchasing experience smooth and stress less after a recent bad experience at a different store. Thank you so much
My wife and I had located a sofa that we wished to purchase, and the sales staff was great in assisting us, without using any pressure tactics.
Two different sale reps were super helpful. Really appreciated them bringing the furniture to the loading bay and making it easy for me to get it in my truck.
Horrible experience. Bed fell to the ground after having it 6 months, contacted Ashley’s to resolve the issue. They said it will be taken care of quickly, now 6 weeks later still no bed, and they are saying we won’t have one till may. They are the worse.
Love how easy it was to purchase our piece, it was ready in an hour!
Ordered a new bed frame and it seems like I got a nice deal compared to other selections from other stores.
Not impressed. Woud not match price in sales add.
Sort of disappointed with the service today. We came in a few minutes ago with cash in hand ready to buy a $2K couch set but unfortunately the sales rep that was there completely ignored us as we made eye contact, leaving us with the impression we weren't worth the time.
Great store! A lot of furniture to choose from!
Will was awesome. Listened to what we wanted and directed us to the right loveseat.
My complaint starts with damaged furniture we received when we picked up from the warehouse. So word of advice is to thoroughly check before you leave the warehouse if you are trying to save the money by picking up yourself. We got home saw drawers were cracked etc and had to rebox, return and then unload again into the house. Then we just waited just short of 5 weeks for a bed to come in that has missing parts. This transaction has been a nightmare, and I would like for you to know we had a lot of other furniture to purchase as we just moved and I am so happy we only bought a bedroom set. I will not ever give Ashley furniture our business again. I thought I was doing right by saving money ... well I guess you get your money’s worth here. Oh and our sales person... no help whatsoever. Shocker.
Great Bathroom!
Not a very good selection for being on a low budget. Only had the choice of 1 or 2 options fir what I was getting. But the bright side is the items were great and im glad I got them.
Will Sparrow helped us out and was very knowledgeable. Great guy to work with and very friendly. I would definitely recommend everyone to go see him for your home furniture needs!!
Great service without salespeople hovering over you. Nice selection and decent prices. Very happy!
Good clean store. The customer service is great as well. I like that they let you browse with out bugging you all the time. And when you need help they are awesome about it.
Went in to get a dining room set. Was greeted quickly, and our sales associate, Jeff, helped us find the perfect table and chairs. He made the checkout process super easy and helped us save over $1,000! Highly recommend!
Jeff was great. Made the process super easy and quick. Thanks so much.
Quick service with pleasant staff. Covered all the potential needs and found the model I was after on the quick.
Very Informative, Better Price (on sale) than on line. Still Open through Pandemic.
Dartanian made us feel welcome, was not pushy, very helpful, very informative when my wife and I came in to buy a king bedroom set. Ashley’s Prices were fair and honest, definitely would do business there again.
Will hustled on a day when the store was understaffed.
I had excellent customer service at Ashley Furniture. Will gave us the best service and was very attentive to what our needs were. I will definitely come back when the need arises to purchase more furniture.
Elena was an awesome sales gal!
Friendly and patient staff knowledgeable about what is available and best current deals. Walked away with a small purchase but will be back for upgrades later on.
Great sale and great customer service!
Jay Smith is an awesome salesperson. He was very helpful.
Salesman Jeff Earnest made a very comfortable and excited furniture buying experience, he was very knowledgeable and a very polite and relatable person! Would highly recommend him to anyone!
Dartanian was very helpful providing all the needed information and assistance!
Mu salesman, Dartanian was very helpful and friendly. Thank you!
Joel was extremely helpful, professional, friendly, and Knowledgable!
So helpful!!
I bought a matching sofa and loveseat from Ashely a few years back low and behold they began to crack and peel . I called the Ashley Home Store to speak to someone about the issue and a rep told me that since I had the sofas for years that it was about time they showed the cracks . I totally disagreed with him
I bought a matching sofa and loveseat from Ashely a few years back low and behold they began to crack and peel . I called the Ashley Home Store to speak to someone about the issue and a rep told me that since I had the sofas for years that it was about time they showed the cracks . I totally disagreed with him
Good service. I like the variety of furniture.
I was in search of a new sofa for my living room at Ashley’s. As soon as I walked in the door I found the right one. I’ve shopped at Ashley’s before and always found exactly what I needed! The staff was courteous, kind, knew their merchandise and was conscious of the COVID-19 virus by making sure everything was sterilized as guest entered and left the store. Also I live out by Big Lake and was shocked that their delivery charge was only $49.99. Sure beats having to trouble friends with a truck to pick up my sofa. In closing, I’ve bought furniture in the past from Ashley’s and have always been very happy with the selection and price!
After leaving another furniture store almost in tears, I had low expectations for Ashley’s. I walked in and was greeted by a friendly woman named Marianne, who was not pushy or salesy at all. She let me do my thing and gave me space, but stayed nearby to answer any questions and point me in the right direction. She went out of her way to make sure that the different pieces I was buying would match well together and gave great advice. If we weren’t in the middle of a pandemic, I could’ve (& would’ve) roamed the store all day. It was a comfortable and enjoyable experience and their furniture is high quality and well-priced. I am so very excited about my purchases and would highly recommend this furniture store.
Friendly and helpful service thank you 🙏
Very helpful!
I received great customer service from Mr Will!!
Awesome customer service, and very patient with customers
Wonderful customer service from Bart and Will. They really went the extra mile in assisting me as I was trying to make an out of state purchase with a timely delivery. Thanks guys!
Made an appointment to check out beds, Will helped me find the perfect mattress! Super nice and helpful!
As long as you have lots of money to throw their way that are happy to help. If you are just browsing around to see what they have they give you the worse time. Better to only good when you have money in hand if you want quick easy service ortherwise don't bother. They are so rude.
Lots of selections but very pricey
When I walked out of the store, I felt happy with everything. Until I followed up with the 90 day lease information, and read more closely on what I was actually signing. I feel like the sales rep wasnt forthcoming with the details, or in explaining just how the 90 day lease can turn in to a 27 month lease with undisclosed interest. I'm disappointed; had the sales rep gone over the numbers with me thoroughly, mentioning details such as how much additional I am paying even if I pay it off before 90 days, versus paying it all at the store, I would have opted to pay it off then and there. I was led to believe that if I paid it off before 90 days, I would only pay the additional 49 dollars at the store. That is not what it is explained as on the lease paperwork. I feel betrayed, which is unfortunate. I can't say that I would have desire to shop there again, unless I intend to pay for my purchase in full.
Had some great pieces and we found something that checked all the boxes in our price range
Jeff was great to work with. No high pressure sales.
Great selections. Warm and helpful staff
5 stars for our sales person Amanda, She did a great job and was very friendly! The manager Bart on the other hand was very unprofessional.
Sales rep Random was very personable, made my shopping experience fun and eventful.
efficiency,quickness of help.
Tage, Was amazing and helped a ton. Thank you for all your help.
The sales lady who attended us, I believe her name was, Amanda? I’m so bad w names, was very knowledgeable about the product, and showed us the different sizes of what we were looking for. Very satisfied! Thanks!
Sales associate Robert Long was fantastic and helped me find everything I needed within a timely manner. Professional, polite and willing to help, I'd highly recommend him!!!
Kaitlyn was great! Not pushy or overbearing. Very helpful in our mattress search and the purchase was easy and same day pick up was flawless!
I am moving to Alaska from Missouri and will be arriving with nothing. Associate, Will, was super helpful and helped me furnish my entire apartment over the phone! 5 stars!
Robert was very helpful. I will be coming back to Ashley home store again. Staff was great and friendly.
A lot of miscommunication. I wasted my whole day getting jerked around by salesperson adding $299 here and $49 there. If your original salesperson is not there your new salesperson has to change something on your quote so they can "get credit" for the transaction. But that's not all! One Random sales person had the audacity to tell me he make $87,000 a year to let me know that he will be ok with or without my business. It's a shame for Asley's and a travesty to any dignified family that needs furniture.
The sales staff were informative and really friendly. It was a pleasure doing business with Samantha at the Ashley HomeStore! I was in getting help and out an hour later with everything I wanted. Thanks again, Michael
Amanda was very helpful. She didn’t follow us around to make us feel pressured. Just came back once in awhile to see if we had any questions.
1/21/2020 Upon reading this review, the store manager reached out and corrected the issue. He was kind, helpful and very professional. Everyone is human, and mistakes are made, but I'm definitely impressed with how they stepped up to the plate! Thank you! As another reviewer mentioned, everything was quick and painless. No issues until we brought our twin bed home today to find out that we were only buying the headboard. At no point throughout the entire process were we made aware that the frame was not included. Now, we have to pay MORE money AND make another trip to their warehouse to pick up the extra piece. Poor customer service in helping us handle this situation and we will definitely not be shopping there in the future. Edit: purchased and picked up the frame only to find out they don't even include the hardware to piece it together with the headboard.
We were moving from San Diego to Soldotna and wanted furniture for our new home. We went to our local Ashley store picked out the furniture for the house and called the anchorage store to see if they could get it for us. Will Sparrow there and his manager spent several conversations over the phone and emails with us to make sure the order was correct as well as the price. Once ordered we picked a week a few months away so we could plan to be at the home when it arrived. Yesterday Tim and his team did a fantastic job delivering and setting up the furniture. Everyone was extremely professional and friendly. GREAT JOB ! Thank you
We were moving from San Diego to Soldotna and wanted furniture for our new home. We went to our local Ashley store picked out the furniture for the house and called the anchorage store to see if they could get it for us. Will Sparrow there and his manager spent several conversations over the phone and emails with us to make sure the order was correct as well as the price. Once ordered we picked a week a few months away so we could plan to be at the home when it arrived. Yesterday Tim and his team did a fantastic job delivering and setting up the furniture. Everyone was extremely professional and friendly. GREAT JOB ! Thank you
Everything was quick & painless. Jeff took good care of me & was plenty helpful. The service was fine but the chair that was delivered was darker & not the same fabric or softness as the one I thought I bought. Probably never shop there again!
Super friendly and helpful staff. Large selection. Would shop again.
Experience was great. Friendly staff that was very helpful.
Kathelyn the sales person was amazing, she did a great job answering my questions. The man who mas training her while we were paying in the other hand was rude, shovenist, and disrespectful. I would NEVER give him my business. That man needs customer service training ASAP!
Very friendly customer service, Roberto L was a great help for my wife and I. We will be back to see him in the future
Great customer service!!!
Good service and product
Good customer follow ups with warranty company and making sure you are satisfied in the end
Like to look on my own
Matthew helped us with our purchases and he was pretty knowledgeable, professional and personable. He made our purchasing experience relaxing and not so stressful. This store also has what we needed and it was easy for them to order if it’s not in stock. I strongly recommend to buy from this store and ask for Matthew. You won’t be disappointed!
Ask for earl , great customer service , he helped my girlfriend and I gets the perfect couch for our new home !
If I need any more furniture ever again, I'm going back. Amanda helped us and she was what all people in customer service should be
Expensive item.
Jeff was a great help with helping me find the perfect couch for my family's new home! Thank you so much. Although, I wouldnt reccomend applying for the synchronized payment method based on credit, if you haven't established credit or are trying to build credit. I wish I would've known my application had a high chance of getting declined before applying. I didnt learn until after going to bailey's furniture store that another sales rep told me how badly it could affect my credit. I learned something knew. Anyway, good luck.
Friendly staff, but very pricey.
Random was an exceptional sales person. He was very attentive to my requests, took his time to show me what I was looking, and no pressure.very enjoyable experience.
The lady who I talked over the phone was not very nice. She was rude and not knowledgeable about the questions. She sounds like she was drunk or mad with someone, and express that to me.im so done with that ashly when she said it is not her problem. Definitely no business with them again. 👎 I wish someone could listen our conversations since it is recorded. 🖕for Ashley customers service.
I like that the salesmen left us alone to shop. And when it was time Robert was very helpful.
Really helpful staff, made things super easy for us
Go else where
Great store
Super friendly and helpful staff!
Purchased a Durablend couch and loveseat that started peeling and cracking two years after buying it. Waste of money. Do yourself a favor and shop elsewhere.
I received very good customer service
The gentleman that helped us was not very nice. He was rude and not knowledgeable about the questions. We were so done with that place when he said it's not his job to know. Definitely not going back there again.
It was a very beautiful store. Our salesman was the best! I couldn't have asked for a better experience!
Ask for Earl. He is the best and most fair sales person I have ever met. As long as he is working at this location I will be a long time costumer. Purchased two amazing room sets at a fair price. The delivery fee was cheap and the set up was super professional.
Service was great..staff was very helpful..
We appreciated the kindness and courtesy of the salespeople. Some stores we visited prior to Ashley, the salespeople treated us as another commission piece and not a genuine buyer. Ashley HomeStore were very thorough and efficient in the transaction of a new bedroom set for our children. They were patient as the kids tested each one to see what would fit them. Thank you!! We will gladly recommend them and come again for future purchases at the Anchorage midtown store.
First off I’d like to say that the environment in the store was very welcoming. Second of all the salesman Matt is a one of a kind!! This guy has his hair slicked back and a great personality!! This dude made this “couples” shopping experience pain free, like I started hyperventilating at the price of a piece my wife was looking at; and Matt just stepped in handed me a paper bag talked me through till I wasn’t gasping for air all while he talked my wife into looking at something more in our price range! Matt wasn’t a pushy person, he didn’t try talking you into something you weren’t sure of, and he is very personal all while being very professional!! Anyway Matt is a totally bad to the bone and deserves a pay raise!!!
Tried calling to see if they had an item available in-store. A lady answered the phone and asked how she could direct my call I told her I was wondering if they had an item in-store that I had saw online. She put me on hold for 10 minutes and then the phone started ringing. The phone just kept ringing and ringing and ringing. TERRIBLE CUSTOMER SERVICE! VERY UNPLEASED!!
Megan helped me and she was very friendly and patient with me while on the phone. Hard living in rural Alaska where you just can't be there for yourself.
Great products and service. My salesmen, Robert, was knowledgeable and very helpful
Very friendly and helpful!
Mattress not as thick as advertised when got it home.
Helpful
Really friendly people, they are super helpful without being too invading all the time!
Random was amazing. He was attentive without hovering and made sure to keep us comfortable and happy during the entire transaction
Wonderful experience...affordable furniture and great quality. To top it all a quality customer service
Will was amazing! He worked super hard to help us find what we needed in our new house from 4000 miles away and arranged everything so that it could be set up in our house when we get there! I was treated like family! Thank you sooooo much for all your help!
Found what I wanted and was out in less than an hour, excellent service!! Excellent Sales Person Earl Twilli
Moderately priced furniture with low quality pieces. Staff is helpful and kind.
If they are like the store they own ultimate mattress store I wont ever shop there !!!
Guy named Jim was unable to have a conversation without being condescending and making us feel stupid.
Good experience!
It was a fast & easy experience for us, we knew what we were looking for, and Jay who helped us was very friendly and helpful. We would definitely go there again if ever we need furniture.
Good service. First time furniture buyer and it wasn't too confusing.
Our sales associate Tyler was great. However, we ordered a nightstand, headboard, and chest of drawers from Ashley Furniture and we were able to pick up the nightstand and headboard same day. We were told we would get a call when our chest of drawers was in so we could pick that up at a later time. I went to pick up the chest of drawers a week later, got it home, hauled it inside just to unwrap it and find that one of the corners that had been protected under a foam piece and wrapped up, was smashed in and chipped. I called Tyler and she directed me to their “warranty” company and I was to ask for Spencer. Spencer informed me that I can pack it back up and drive it back to their store so their “master wood worker” can repair it. When I asked if they could have someone pick it up and replace it since this wasnt a warranty issue it had come damaged, he informed me that all their pieces are completely unwrapped and inspected before they leave the store so it had to be our fault that it was damaged. I am very disappointed in this and will not be buying from Ashley again. We have bought a couch, bed, dresser, two nightstands, table, and this chest of drawers and this is how they treat their customers when something is damaged. We paid good money for our bedroom set just to have a piece come damaged and told it was our fault. I don’t get how something that is protected under foam blocks and wrapped can be smashed in and chipped from being carried in a box inside a house. HORRIBLE.
Understood what I wanted. Very professional and extremely nice. His name is Robert Long. Helped de-stress my afternoon.
Very poor customer service.
I went into the Ancorage Ashley store today and asked is my credit reflected in their computer like it is in my bank&'s. My bank says I have a $1700 credit with Ashley home store here in Anchorage. 1st person said they can show me the somebody that can help me with that question better than he can. So he escorts me back to the offices and tells me this lady can help me. Lady does not acknowledg me at all. I wait a minute and then I leave. Then she tries to talk to me. So I go back to the guy I talked to the 1st time and asked them if he could help me with my situation. He walks over to his computer asked my name and sees my name in there but does not know what he is doing. I asked to speak to a manager please. He says OK and walks away to a phone on the wall. I see him hang up the phone and walks away. HE does not say the manager will be with you in a minute or nothing. Do these people know what customer services? NO! So I walk outside and called them on the phone and asked to speak to the manager. I asked them who trains these idiots in customer service. I didn&'t say idiots. So he says to not use that language with him. What does he expect when he has employers that treat a customer with no respect. Needless to say I told him I will not be going back inside his store.
Great experience ask for Jeff he will take care of you.
I even just tried to call and get help. Obviously I was inconveniencing Earl asking for the name of a table set so I could look it up before I drove all the way over to purchase it. Yeah I'm done...
Found exactly what I needed for great price. Jeff helpful and easy to work with.
Great prices, products and service! I am 3-peat customer and I will be back for sure!
Awesome all the way around.
Amanda was a great help, I was in and out well within my lunch break. Found what I was looking for, without annoying sales. Just help, which is what I like!
The have the friendliest staff, with the best variety of furniture and prices in town!
My go to place for all my furniture needs. I have dealt with two staff so far, Gabby and Robert. They were both amazing and really accommodating.
Gabby was super patient and kept my style in mind when showing me furniture. She had a no pressure approach and was very knowledgeable. Plus she worked hard to get me delivery as soon as possible. The store had a lot of high quality pieces and the variety of styles was unbeatable. Very satisfied. Will be returning and would recommend to friends and family!
Amanda was great! She helped me order what I needed over the phone and saved me a drive into Anchorage from the Valley. She was quick and professional.
Will was great. He welcomed us to the store and directed us to the items we were interested in. We took our time looking at several items. Will answered all of our questions. He was knowledgeable about the products and service. I will shop here again.
They had the best sale & i got some gorgeous bedroom, living room, & kitchen itemz that are beautifully made & were at almost 70% off...even got a couple of cute old fashioned looking sledz...miniature size...
Tyler was extremely helpful and spent well over an hour on the phone making sure I got exactly what I needed. Please get her in management or get her the raise she deserves. She helped research everything I needed to get setup.
Ashley Furniture is very comfortable and easy to shop at. Sales personal were very helpful and courtesy Thank you.
Attn: this review has nothing to do with the sales people at Ashley Furniture in Anchorage, all of my experiences with them have been lovely. In early June of this year I discovered a MASSIVE amount of black mold growing on my queen memory foam mattress that I had purchased in August, 2018 from Ashley Furniture in Anchorage (the size of the mold was about 2 ft by 3.5 ft). I attempted to salvage the mattress (I am a grad student and finances are extremely tight), but it could not be saved. Additionally, I am extremely allergic to mold- so allergic that I receive 6 shots every two weeks to manage my allergies. Ashley Furniture has not only put my finances in jeopardy, but also my health. And what do they do? NOTHING. I go in to personally talk to the manager, Bart, and even he is verbally and visually SHOCKED by the amount of black mold growing on my mattress. His response? “Well, you didn’t purchase an Ashley Furniture mattress protector initially so we probably can’t replace it.” My mattress it still under warranty, had a complete allergy-encasement the ENTIRE time I owned it that never came off, I never spilled anything on my mattress, and my landlord hired a maintenance individual to do a mold/moisture inspection in my entire home and found NO EVIDENCE of mold or moisture of any kind. My roommates’ mattresses are fine. But mine? No, it must be the mattress protector. How I found the mold? The mattress protector had moisture INSIDE it. No moisture was leaking from it, no mold on my box spring, no mold on my bed frame, no moisture/mold ANYWHERE in my room. Bart on the phone was rude, accusing me of going around in circles when I was asking him questions why my mattress protector purchase was the issue, and could not give me a reason why this was the verdict other than “I am not a scientist.” AVOID ASHLEY FURNITURE, THEY DO NOT HONOR THEIR WARRANTIES!!!
Attn: this review has nothing to do with the sales people at Ashley Furniture in Anchorage, all of my experiences with them have been lovely. In early June of this year I discovered a MASSIVE amount of black mold growing on my queen memory foam mattress that I had purchased in August, 2018 from Ashley Furniture in Anchorage (the size of the mold was about 2 ft by 3.5 ft). I attempted to salvage the mattress (I am a grad student and finances are extremely tight), but it could not be saved. Additionally, I am extremely allergic to mold- so allergic that I receive 6 shots every two weeks to manage my allergies. Ashley Furniture has not only put my finances in jeopardy, but also my health. And what do they do? NOTHING. I go in to personally talk to the manager, Bart, and even he is verbally and visually SHOCKED by the amount of black mold growing on my mattress. His response? “Well, you didn’t purchase an Ashley Furniture mattress protector initially so we probably can’t replace it.” My mattress it still under warranty, had a complete allergy-encasement the ENTIRE time I owned it that never came off, I never spilled anything on my mattress, and my landlord hired a maintenance individual to do a mold/moisture inspection in my entire home and found NO EVIDENCE of mold or moisture of any kind. My roommates’ mattresses are fine. But mine? No, it must be the mattress protector. How I found the mold? The mattress protector had moisture INSIDE it. No moisture was leaking from it, no mold on my box spring, no mold on my bed frame, no moisture/mold ANYWHERE in my room. Bart on the phone was rude, accusing me of going around in circles when I was asking him questions why my mattress protector purchase was the issue, and could not give me a reason why this was the verdict other than “I am not a scientist.” AVOID ASHLEY FURNITURE, THEY DO NOT HONOR THEIR WARRANTIES!!!
Attn: this review has nothing to do with the sales people at Ashley Furniture in Anchorage, all of my experiences with them have been lovely.In early June of this year I discovered a MASSIVE amount of black mold growing on my queen memory foam mattress that I had purchased in August, 2018 from Ashley Furniture in Anchorage (the size of the mold was about 2 ft by 3.5 ft). I attempted to salvage the mattress (I am a grad student and finances are extremely tight), but it could not be saved. Additionally, I am extremely allergic to mold- so allergic that I receive 6 shots every two weeks to manage my allergies. Ashley Furniture has not only put my finances in jeopardy, but also my health. And what do they do? NOTHING. I go in to personally talk to the manager, Bart, and even he is verbally and visually SHOCKED by the amount of black mold growing on my mattress. His response? &"Well, you didn&'t purchase an Ashley Furniture mattress protector initially so we probably can&'t replace it.&" My mattress it still under warranty, had a complete allergy-encasement the ENTIRE time I owned it that never came off, I never spilled anything on my mattress, and my landlord hired a maintenance individual to do a mold/moisture inspection in my entire home and found NO EVIDENCE of mold or moisture of any kind. My roommates&' mattresses are fine. But mine? No, it must be the mattress protector. How I found the mold? The mattress protector had moisture INSIDE it. No moisture was leaking from it, no mold on my box spring, no mold on my bed frame, no moisture/mold ANYWHERE in my room. Bart on the phone was rude, accusing me of going around in circles when I was asking him questions why my mattress protector purchase was the issue, and could not give me a reason why this was the verdict other than &"I am not a scientist.&" AVOID ASHLEY FURNITURE, THEY DO NOT HONOR THEIR WARRANTIES!!!
Attn: this review has nothing to do with the sales people at Ashley Furniture in Anchorage, all of my experiences with them have been lovely.In early June of this year I discovered a MASSIVE amount of black mold growing on my queen memory foam mattress that I had purchased in August, 2018 from Ashley Furniture in Anchorage (the size of the mold was about 2 ft by 3.5 ft). I attempted to salvage the mattress (I am a grad student and finances are extremely tight), but it could not be saved. Additionally, I am extremely allergic to mold- so allergic that I receive 6 shots every two weeks to manage my allergies. Ashley Furniture has not only put my finances in jeopardy, but also my health. And what do they do? NOTHING. I go in to personally talk to the manager, Bart, and even he is verbally and visually SHOCKED by the amount of black mold growing on my mattress. His response? "Well, you didn't purchase an Ashley Furniture mattress protector initially so we probably can't replace it." My mattress it still under warranty, had a complete allergy-encasement the ENTIRE time I owned it that never came off, I never spilled anything on my mattress, and my landlord hired a maintenance individual to do a mold/moisture inspection in my entire home and found NO EVIDENCE of mold or moisture of any kind. My roommates' mattresses are fine. But mine? No, it must be the mattress protector. How I found the mold? The mattress protector had moisture INSIDE it. No moisture was leaking from it, no mold on my box spring, no mold on my bed frame, no moisture/mold ANYWHERE in my room. Bart on the phone was rude, accusing me of going around in circles when I was asking him questions why my mattress protector purchase was the issue, and could not give me a reason why this was the verdict other than "I am not a scientist." AVOID ASHLEY FURNITURE, THEY DO NOT HONOR THEIR WARRANTIES!!!
Positive experience including personable, efficient customer service
Robert was very polite, professional and helpful in finding a nice affordable bedroom set for my son.
I walked in the door, never having been here before. Taylor met us, and after introductions, I described what I was looking for. She said she had something that might match the description. Sat down and tried it out. Perfect. Fastest long-term purchase I've ever made.
Aside from the fact that literally none of the sales people actually try to help you while shopping, they also lie to get your business. Moving from the lower 48 we know we needed to order an additional dresser from our set but instead of having the movers pack it for us, we thought it’d be easier to have it and pick it up the day we arrived in anchorage. I had called the store asking if they carried it and if I could purchase it for the $189 price I was going to pay online and was told I absolutely could! So we went this afternoon to go buy it and pick it up, only to find out it is $438 at this store and they won’t honor their word from our previous call. So now we have no way to get the matching dresser because there’s no chance we’re paying that much money for that. I’d take your business elsewhere.
Travis wheeler was very helpful, professional and willing to wait for me to make a decision. since it was my first time buying furniture I was very picky, atleast on the mattress. I recommend this store highly. Edit: Second visit. Robert "Beau" Sirmans was very helpful. Very professional and didn't hound me. Told me what I needed to know and didnt push anything. Will be shopping in the future. Shop here!
Went in looking for a very specific table, the sales associate took us right to it and was very helpful through the whole process.
This store is fantastic and the sales person was so friendly and helpful! She was super quick to help us and find us what we needed and helped us think about what would be better for future uses!
Great selection, friendly people.
Salesman was friendly , not pushy , I looked at a few sofas and finally settled on a nice sofa , loveseat set
Great place to buy furniture! Super helpful, lowkey salesman who aren't pushy!!!
Earl...did a excellent job on getting our new bedroom suite. Thank you!
As a loyal customer to Ashley for years in the lower 48. I've been in this store 6 times since August 2018 and have yet to be greeted or spoken to. I walk around and still look for new things to buy. But will not give one associate in that store a nickel.
Amanda helped with our purchase and was on top of all our questions and needs!
Great furniture better prices than most shops around.
Love this place
Very quick, efficient, and informative.
My wife and I had a pleasant experience shopping at the Anchorage store. The sales staff was friendly, polite, and knowledgeable. They also didn’t try to breathe down your neck the entire time and let us browse through the store at our own measure, which was a very pleasant change from the other stores we looked at in the area.
Gabby was a great sales person. She was fun and helpful! No high pressure, but very informative. This is the third shopping spree we’ve had here, and based on our experience I’m sure we will be back!
In and out in less than 30 minutes. Mr. Random got me set up and on my way in no time. Definitely recommend!
I came in and wanted to buy a dining room table - couldn&'t find a soul to help me. There was one salesman already helping a family but the other guy walking around didn&'t seem to want to be bothered actually helping anyone. I was ready to buy today - you lost a sale, I won&'t drive up there again just to be ignored. I outright told the guy I liked the table and he just seemed like he couldn&'t care less and walked away from me.
Megan was great! Helped me find a wonderful couch. Super helpful, knowledgeable, and kind! 10/10 would recommend her!
Great service, i wanted to make a change in my order and they accommodated me without any complaints. Very pleasant all the way through.
Great items to choose from. I won a free recliner.
Buyer Beware, 4,800$ spent on a temper pedic , got it home and wasn’t the one we tested in the store , talked to a manager “Bart” told us since we didn’t but there cover for it are exchange warranty is void !!! We only had it for 2 days !! Now we’re Stuck with a extremely firm mattress , So if you must buy from them, get a cover from them “ read the fine print “ and don’t except anything from management to resolve problems with products or there employees
Huge discounts right now! Stop in by April 20th to get Ashley bucks in the Cash Cube! I tried it and it was a blast!
I always like coming here and just love the idea of looking at home furnishings for inspiration. The salespeople---just let them know beforehand if you need them or not so they stop bugging you. I got some of my furniture here a while back and they seem to be of good price and good quality and once in a while come here for home decor and lamps to refresh home. They also have great sales here with set furnitures.
I always like coming here and just love the idea of looking at home furnishings for inspiration. The salespeople---just let them know beforehand if you need them or not so they stop bugging you. I got some of my furniture here a while back and they seem to be of good price and good quality and once in a while come here for home decor and lamps to refresh home. They also have great sales here with set furnitures.
Good furniture shopping experience.
A great and friendly atmosphere throughout the whole time while shopping today, Thank you!
Love this store!
Expensive
Theo is awesome. He likes to help me find perfect furniture for my AB&B. He’s very knowledgeable!!!! Gabby is the best also
Great customer service!
Excellent Help great worker well recommended
I can&'t begin to express my dissatisfaction with their customer service. You would think they&'d listen to you to see what you want to buy but they man acted as if he knew what we wanted and was not helpful at all. Extremely rude and didn&'t acknowledge us when we walked into the door. Walked around the store and not ONE employee said hello even after we made eye contact with them.
Random was awesome. Super smooth and easy purchasing experience.
Ashley’s has a great atmosphere and offers a wide variety of affordable furniture. Random is an awesome sales associate, he helped me through the whole process of pricing a bed set within my budget several weeks ago, was very patient and let me take as much time as I needed to find a good fit and think before committing. Today I went back to purchase it and arrange for later pickup. He remembered me and made the process so simple. No stress, no pressure, would return again...Ask for Random!
Earl was a sweetheart and went out of his way to help us and make us comfortable both during our initial visit and during a follow up call. Wonderful environment and a pleasant experience. We look forward to receiving our new furniture.
The sales staff here are knowledgeable, helpful, and friendly. Good prices, great furniture, and a wide selection at the store. We will definitely keep buying from Ashley Furniture.
Mr. Random Coleman was a great help. I described what I was looking for, and he found exactly what I wanted. Very efficient service.
Earl was fantastic and very efficient with our time. He was knowledgeable and courteous to us when we had questions and were trying to make a decision. 4 stars because of the delivery fee. I just spent a couple thousand dollars there and Ashley’s is still going to charge a delivery fee in town?
Great hospitality and care for customers, with friendly and welcoming staff. Random Colemanhelped me choose the perfect chair for me and would recommend him to all my friends.
Random helped out and was quick about it
The Ashley HomeStore helped us get a beautiful new couch! Megan was stellar in helping us pick out a new wonderful addition to our home. If we ever need more furtinure we will absolutely come back to Ashley HomeStore!
It was an Amazing experience with Derrick Sanders! He was very helpful with finding items and suggestions on what I was looking for. I walked out with a purchase I will soon enjoy I my home. Derrick has great energy and customer service. I felt like a mission accomplished when leaving not sold! Thank you Derrick and Ashley’s
Will was very helpful and knowledgeable about the couch I was interested in. Follow up to this review.......I was told my furniture would be here 2-4 weeks. It is now 6 weeks and I must wait 3 more days. I asked if I would be compensated in some way, i.e. free delivery, some percent off cost, since I waited an additonal 2.5 weeks for my furniture (which was not a special order). I was told there is NOTHING they can do or offer me. That's pretty terrible customer service when you're spending $1300 on furntiure. I wish I could cancel my order but I need something to sit on in my apartment. I will never buy from Ashley in Anchorage again.
Great job Ashley!I went into the store looking for some new beds. Walked in and told the rep what I wanted, he showed me exactly where and the costs of each.We walked around more and I added my living room to my list. We sat down, my financed was completed within 7 minutes and I scheduled my delivery date.I&'m on base so I needed to sponsor the moving crew, so remember to do that on moving day at the Boniface Gate, and once that was done, the crew made certain the rugs, walls, and locations were pristine once the delivery and set up was completed.I WILL go back for more Ashley furniture.
Great job Ashley!I went into the store looking for some new beds. Walked in and told the rep what I wanted, he showed me exactly where and the costs of each.We walked around more and I added my living room to my list. We sat down, my financed was completed within 7 minutes and I scheduled my delivery date.I'm on base so I needed to sponsor the moving crew, so remember to do that on moving day at the Boniface Gate, and once that was done, the crew made certain the rugs, walls, and locations were pristine once the delivery and set up was completed.I WILL go back for more Ashley furniture.
I liked that we found decent items in sale for purchase
GREAT customer service, it was quick & easy . Plus they knew exactly what i wanted & ensure they got me something i was Comfortable buying !!! Plus good deals are going on
Will Sparrow and Jeffery Earnest are awesome to work with!
The experience was professional, quick, and pleasant. All features and functions were explained, and options covered. We felt that we were dealing with an honest and respectful organization. We will use the Ashley Anchorage store in the future. We do recommend them.
Bought new mattress for Ashley and Mary Ann could not have been nicer.! This was fast....painless and great service as always from Ashley Anchorage.
Helpfull sales staff.
Quick, easy and painless. We had seen something on Amazon made by Ashley and low and behold it was in stock so we bought two. Picked it up at Sandler’s, have not unboxed it yet. Salesman was great.
Great service and no pressure. My son loves his new bed!
Nice store. But they need to have more feminine occasional chairs for sale. Like for a bedroom or huge closet. Light colors and designs. Hey we are in the modern stages now. So a lady can sit if she wants. Too many dark overstuffed chairs and sofas
Searched all stores, high and low, Ashley had what I needed. Will Sparrow was quick to help and knew the answers to all my questions. Thanks!
We were helped out two days in a row by Mr. Random. He did an amazing job setting us up with furniture and could not be happier with our experience.
Random C. was a great salesman. No pressure and friendly.
Very nice gentleman, who was very polite, thus a very fast transaction
The staff is helpful and knowledgeable. The prices are fair.
Will was very knowledgeable on what I was looking for he was kind and courteous I will be back.
William was helpful, he let us browse but was around if we had questions. No pressure sales.
Sale service was great-fast and professional!! But-pick up service in different location and waiting for 45 min it's not convienient when somebody is helping you with delivery of furniture.
Always have exactly what our family needs
The Ashley Home Furniture Store located in Anchorage sent the wrong dining set that I originally purchased that was set to get shipped out to Barrow, Alaska. I had to take in all the trouble of paying for shipping, picking up & loading the 114lb set to my home, open it up to realize it was the wrong one, box it back up, send it back to Northern Air Cargo. Apparently, a worker put the wrong item # on the displayed set which caused the whole 3 week wait time. I was told that the correct set will not get sent out until the 1st set is sent back and recieved. Very little apology with no information of whether or not I will have to pay for shipping again until I asked to speak to a manager. I now have gone without a dining set for 3 weeks as I set down and packaged my old set. Very inconvenient.
Will was very helpful and very nice! He made sure that I was well informed on my purchase and really showed me everything I was looking for in a new sofa
Random was very helpful. We were a little disappointed that we could not get the furniture we wanted right away.
Mr. Coleman was very helpful in the buying of the bedroom furniture earlier. He did a great job and was very respectful
Gabby is super helpful and has a great attitude.
Great selection in a small city. Random provided excellent customer service.
Random was the sales person who helped me. I showed him that the online sale price differed from what was marked in the store for the bunk beds that I was interested in. He helped me get the price I originally saw. He also was helpful in using the credit my son had okayed for me to use. He explained everything to me clearly. I think I will come back for the mattresses that were on sale. I appreciated his low key professionalism.
Random is an awesome sales person! Helped us get exactly what we came in for. 5 stars Highly recommend!
Love this store! Sales people are kind and knowledgeable. Always find a great deal here. We’ve purchased several items from here in the last several years and everything is amazing quality.
Broad selection of reasonable furniture. Delivery charge ($149) seems out of line for a delivery of slightly over 7 miles. Salesman was not pushy and allowed me to browse at my own pace.
Ashley is the best furniture store in town. Please go see Will. He is a very caring and attentive salesperson. Stewart V.
I had a great experience. Will was who helped us and he wasn’t pushy. He had excellent customer service skills. My family and I were happy with our experience
Earl was a awesome sales person
We have purchased most of our furniture at Ashley’s furniture store over the past few years and they have always been great to work with. Most recently we purchased a dining table and a couch and we love them! We opted for delivery and it worked out super great and they were quick with set up. In store we worked with Jay a few times and he has always been kind, professional, and helpful. He always gives us plenty of time to look and checks in with us at the right times. We will continue to buy our furniture from them!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
