Ashley Store | Oro Valley, AZ 85737

Waited months for orders to be delivered. Poor customer service. One delivery missing hardware parts. 20 minute hold times to speak with customer service.

Back to back delays & a lack of communication from salesperson Cindy, who also incorrectly put down my home address causing my couch to be sent back to the store after already such a long wait. I corrected her error as soon as she repeated my address back to me when I made the purchase. Not sure why she still proceeded to submit the incorrect address. Spoke to Ashley’s delivery department & they say this is common occurrence where the salesperson just won’t take the time to make the corrections needed on address errors, creating more work for them. Don’t even get me started on the accidental cancellation they did on my order, corrected immediately by a manager there thankfully. Quite the staff that works here. Save yourself the headache & maybe try shopping at another Ashley’s location. Hopefully they are much better than this one.

Nice store. Good customer service.

Cindy was so kind and put our needs as the first priority, and we were able to find the one we wanted! Thank you do much Cindy!!!

I had a great experience with Emmanuel today! He helped me find a comfortable mattress in my price range and assisted me on the best deal!

Alex did an outstanding job helping find the right bed that I needed. Excellent customer service. Thank you 🙏

The furniture is awesome and the customer service is excellent.

Alex was very attentive and informative. Beautiful furniture. Competitive pricing.

Bought a rug, got no updates for 3 months. No one could tell me where it was. Canceled the order and bought it online. Arrived in 2 days for $20 cheaper. Two stars because they bake cookies.