Ashley | Tucson, AZ 85710

Way to pushy could not even look around without being followed by salesman

Prompt and attentive service by Melvin Reed who is very knowledgeable and patient with me and other customers.

Bad customer service (cashiers on the phone) I told her to calm down and stop yelling at me. She said it's because I asked her same questions over & over again which (2to3times) lol Anyway, I've been calling them twice a week (one hour each week) for one month now to get a refund. They said a manager will call me back, but no one called me. I'll keep calling them until I got my money back and I'll never buy anything from this store again (Ashley & Sam L). I spent over $10,000 last pass 7yrs because of nice salesman but returning is pain in the ×

I definitely went to window shop with no intention of ACTUALLY buying today, but ended up making the purchase, thanks to Marlon! He was fantastic through every step of the process. I had some questions about the mattress technology and he was knowledgeable and was able to simplify it in layman’s terms. So patient friendly and courteous. I did not feel rushed at all. This was possibly the most easy big purchase experience I have had! I felt very cared for as a patron. Thank you Marlon!

Worst place to get anything delivered from never came when it was supposed to no call nothing call them and I got to run around so ashamed of Ashley's

Horrible !! Customer service is awful!! Everyone transfer phones to some else. Can never get an answer! My bookcase was damaged. No pegs for one of the shelves. Chipped. Drawer was jacked up. The back of it was 2 different colors!! 2nd delivery. No better! Still no pegs!! Delivery guys were driving like a bat out of hell. Everything is the truck was secured down. No wonder things are damaged!! My sales person has never called me once!! I wish I would send it back !! I have one more to get. 4 to 6 weeks. Nightmare!!! I will Never get anything again!!