Ashley | Tucson, AZ 85710

Rebecca was amazingly efficient, so friendly, and she knew the showroom floor like a champ. We got our steps in for sure! Thank you, Rebecca, for making this experience so fun!

Rebecca was very knowledgeable and patient with me. Definitely returning for my kitchen and living room set!

Ive always loved Ashleys furniture store, but not this time. We ordered a sectional on Nov 11th and was told it would come in early to mid December. We thought oh perfect just in time for family and the holidays. Then we get an update end of November and they told us, it will be end of December now. Get another update thru text a week later saying mid January. Then another update saying end of January. Today, I call for an update and they are now telling us mid to end February. We would have never picked this couch if we had known it was going to take this long. No compensation, no apologies. Its very frustrating since we no longer have our old couch.

The sales person was able to help and was nice. Showed me many options that were able to fit the budget. The only reason way it's not a 5 star is because they did hover a lot and make me feel extremely rushed.

Decided to give this furniture store another chance after several bad experiences. Should have known better. Purchased a new patio sectional sofa for $4,000 last week. Delivery scheduled for today. Invoice and sales person informed me that the delivery people will need to assemble the furniture. I knew right away that something was wrong when they opened the truck and the furniture was already assembled and out of the boxes, including all of the cushions and pillows. The delivery team brought in the first piece and right away I saw damage and some wear & tear. Asked the delivery drivers if this was the furniture on the showroom floor and they confirmed that it was. I did not pay $4,000 for used, damaged furniture. Refused delivery and made them take it back. Drove over to Ashley and the manager, Victor, acted like I was a nuisance that he didn't want to deal with. I questioned his attitude and he responded that he could see I was visibly upset and didn't want to deal with me. I guess he expected me to be cheerful and happy that I used a vacation day to stay home from work and be there for the delivery of used, broken furniture. Please avoid this furniture store. Terrible customer service and "used car sales" tactics in place.

It is always a pleasant experience when we visit Ashley/Sam Levitz. We usually work with Kobi, but he was out today so Damien was able to step in and was very knowledgeable. Props to the sales team and managers, they are always wonderful!

Friendly people. Caught a cold from someone.

Wonderful product, great staff

Hated being followed like we were not good enough to be in the store.