Ashley Store | Bryant, AR 72022
Ashley Store
Store hours
Open today: 09:00 AM - 08:00 PM
About Ashley
The Ashley Store in Bryant, AR represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Bryant, AR!
How To Find Us & When To Visit
Customer Service, Quality, Selection, & Diversity
Superior Design at Affordable Prices
Ashley Gives Back!
Customer Service
What our customers say
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Angel is the person at Ashley's ..... not pestering you, but always around the corner to assist or answer questions !
Very patient and easy to work with.
Thanks to Mark Alan Davis. From the time I walked I was heard and treated like I was there to buy the entire store. Alan heard what I desired and every one of his response was accurate. His system showed that he had it in store it just wasn’t on the floor and he located what I was looking for. The man knows his job. Alan was my match in helping me turn a difficult purchase into a satisfied purchase.
Delivery was on time. Delivery crew was nice and professional.
Was a great experience. The man that we worked with was very knowledgeable, and wasn't pushy. He didn't follow us around, and let us take our time. Would shop there again.
Emily was fantastic with helping find what I needed! She was very personable and made sure we got what we were looking for!
Very nice and courteous and polite
Michelle helped me and my husband pick out the dining table and chairs of our dreams!! We are so thankful for her. Would recommend to anyone!
Arkansas # 1 furniture store!
It’s a real shame with how much I was looking forward to receiving my item from this company. I placed an order online on May 29th, within the next 2 months there were two separate times where the item was damaged during the delivery process. After this they expedited the delivery process and it was delivered the next week, great right? Nope the item was broken in half, too bad they use FedEx because they have always been terrible.
The most awesome and professional experience ever! Extremely knowledgeable!
Mark Allen was was very knowledgeable and helpful. He worked hard to help us find the furniture to fit our needs.
Great service.!
Great service from the moment we walked in. We were greeted and shown throughout the store. Jerrod wasn’t pushy at all, like you get at some stores. Bought my last couches here and lasted 10+ years. Will be a continued customer in the future!
Jerrod, was wonderful and I recommend this guy, he will get you the best deal.
Stopped in one day to just look around. I was greeted, then allowed to browse myself, without any hassles. They just let me do my thing. I didn't find what I was looking for, but the experience was pleasant and I will return to look again.
Wonderful friendly experience while purchasing new living room furniture. I had it delivered and the delivery crew was very pleasant and professional taking excellent care while bringing the furniture in and setting it up.
Got just what we wanted - quickly!
Greeted from the beginning and assisted through the entire transaction. Jarrod was helpful in showing us everything we were interested in without any pressure. The prices were reasonable and discounts were applied when offered. All in all a good buying experience.
Had a great experience. Jerrod was a lot of help
Empty nest. Resetting furniture. Looking for something to set up spare bedroom. Found a very nice bedroom set. Right color. Right price.
Mr Jarrod Nash is my guy! He didn’t over sell and he listen to what I wanted instead of just pushing something off on me. I told him that I am disabled and I couldn’t walk very far or fast. He stopped and allowed me to rest even though I said I was ok. He also help me find someone to take away the furniture that I was getting rid of. I will continue to shop at Ashley’s and especially asking for Jarrod.
Helpful staff and a lot of selection. Great quality furniture.
Ask for WALLY! She’s the best. If you know what you want she’s makes it happen. I was short on time and we went on a trip around the store 😂. She was great when it came to explaining mattresses too. She’s a gem and Ashley’s should be proud about that. I wish we’d taken a picture.
Mr. Nash was friendly, courteous and very helpful. Highly recommend. M. Pope
I ordered new bedroom furniture and Jarrod was great every step of the process.
Jarrod met me at the door, asked me what I was looking for and showed me what was available in my price range. He was attentive and easy to talk to. Was able to find what I wanted for a good price. Was done and gone in and hour and a half
Nice place with friendly employees. Sissy and Jerrod took great care of me and found me the perfect chair. Chelsea was also friendly and fast moving during the check out process and got things taken care of for me.
Great experience! Jarrod was so much help. Quick & efficient. We’ll be back!
Carl and George did an amazing job delivering my furniture. They were very helpful, polite and brought in my furniture with care.
Great sales guy and customer service!! Jared was easy to work with and we got exactly what we wanted!
My salesman , Jarrod, was very helpful and knowledgeable. I will definitely be back.
We had the best shopping experience at Ashley. Jerrod and Wyatt gave us the royal treatment and were so helpful in selecting the perfect furniture for our home. Have shopped here many times and highly recommend Ashley. Numerous selections to choose from and the delivery service is excellent. The guys were so courteous and careful bringing in the new and removing the old. They were so helpful and patient in getting the new furniture set up just the way we wanted. We love Ashley!
Jerrod Nash was amazing! I told him about my pain and sleeping issues, he helped me pick the Temp-pedic that felt great! Looking really forward to my delivery!
I had an amazing experience with not only Ashley’s furniture but with Mark Alan! He was very straight forward with what we were getting and gave us recommendations based on our preferences. Mark Alan was very pleasant and attentive to us. Any questions we had he was very knowledgeable and took the time to make sure we got everything we wanted! Mark Alan is also very personable! I will recommend Ashley’s and Mark Alan to anyone looking for furniture.
I cannot share enough details of my gratitude to Jerrod and Tim for their kindness at Ashley Furniture! My daughter has cancer. I walked in store to buy myself a new mattress. Bought her one, also. They bent over backwards to see that we received excellent service. Definitely will be a repeat customer!!!
Jerrod and Tim were great to work with! Patient, kind and friendly!
I loved the large store and inventory. My salesman Jerrod Nash was very friendly, knowledgeable and professional. I did not feel pressured at all. Nice experience
Very polite and great service from Alan.
Salesperson Nash really took care of me..110% satisfied..
Jerrod was great help. He helped my mom and I from the time we walked into the store until we left. Great customer service.
It was awesome. Staff was nice and polite helped with everything. Explained in detail about the furniture and the payment option
Our salesperson Daniel D. was great to work with! He actually listened to us and helped us find just what we were looking for. Would highly recommend!
Mike did a great job. He was there to greet us at the door with a smile and proceeded to help me and my family find what we need at the price we were looking for. Overall amazing experience.
Jared good personality and efficient. Didn't try to oversell and I can appreciate that.
Go to Ashley Furniture Store in Bryant Arkansas and ask for Mr. Nash! You want regret it.
Jerrod was an excellent salesman!! He was very helpful and quick answering questions. He was a very honest from the beginning. We weren’t really sure what we were wanting but he was quick to assist and help us and not pressure us! Thanks again Jerrod look forward to doing more business with you in the future!
Service was great and very attentive!
Everyone was so helpful from the moment we walked in the door to when we walked out. I was thankful our sales associate gave us space to shop without hovering too much. And we love our furniture!
Hope was SO helpful in helping us pick out a ton of furniture! We had a tight delivery window and she made sure that everything came in on time and price matched everything with lowest prices that we saw online. Great experience!
Emily was very helpful and informative! She suggested a lot of great pieces that we ended up buying! I have been a customer of Ashley’s Furniture for years now and I will continue to be a customer based on the great customer service and the furniture.
Nash did an excellent job helping us..
I absolutely love Ashley’s furniture! Not only is it great quality but they have helped me a lot! I came in there with really bad credit. Couldn’t get accepted from anyone! They welcomed me with open arms and let me make payments! And helped my credit!
Jarrod really made the process easy. I was able to find exactly what I was looking for in my price range. I would 10/10 recommend going to Ashley’s and asking for Jarrod!
Ms Jana helped us through all our stuff & she was amazing. So anytime you visit Ashley please ask for her. Amazing person to shop with. No one can beat her patience level.
I had a great experience buying a sectional couch from this store. Excellent customer relations and ease of purchase.
Hope York was wonderful to work with very knowledgeable.
Jerrod is great! We love Ashley’s furniture everything we have got from here has always lasted a long time!
Awesome experience!!! Kenny was great to work with.
Wonderful experience! Johnny was super helpful!
Always fast friendly service. My salesman Jerrod Nash does a great job in making sure I get what I'm after. He is very professional and friendly.
Nick, Rob, DeeJay did a fantastic job of loading the furniture on my truck. Very nice and secure. Great customer service, would definitely come back and buy from this location!
Great service from our salesman — Jerrod Nash — who listened and then helped identify alternatives, no pressure just listened then took us to great options and we left very happy with our selections and discounts. We liked it so much we bought an extra recliner for another room!
Thanks Kenny , great selection and great prices
Purchased a new sofa and love seat here this past week. Kenny was great and super helpful, let me know how long to expect the furniture once it was ordered and very easy to work with. Will definitely recommend anyone looking for new furniture to come here first!
Straightforward shopping no pressure great salesman!!
Jerrod Nash was super quick and able to get us all the information we needed even though it was the end of the day and they were about to close thanks Jerrod!!
Excellent service, so patient in helping my mom with choosing a lift chair that was right for her. Highly recommend Johnny
Hope is the best sales person ever!!! We have purchased several items over the past 6 months. We just text or call her and she immediately answers. Just bought a dresser for our son over text message this morning!!!
Johnny was great! He helped us find exactly what we needed and even advised us on a few things we will be in the market for soon! The experience was wonderful and so easy! We will be back soon!
Jerrod Nash is the person you need to know at Ashley's Furniture! Great customer service, knowledge and expertise! He made shopping easy and fun! Jerrod and Ashley's Furniture will be my go to furniture store for years to come!
We had a great experience! Was looking for a mattress and found the perfect one to meet our needs. Our sales guy Johnny was the best!!
Do not order anything from them DO NOT BUY RUDE STAFF THE SETUP IS TERRIBLE! JANNA IS A SALES REP LIARS
Jarrod Nash and Tim Hammonds were awesome!! 10 out of 10 stars!!!
Jerrod Nash was awesome
Salesmen was awesome! He got us a great deal. Really easy process no issues definitely will buy again
We had a wonderful experience with Ashley Furniture & our salesman, Kenny, was wonderful. We ordered a bed & had it by the next week. I ordered a dresser next & after 2 weeks, I hadn’t heard anything on it. I called & within a couple of hours, Kenny had the problem figured out & I was able to pick it up the next day. We will be back!
It was my first time there. I love it. Amazing look and good price. Hailey helped me a lot. I appreciate that.
Just bought a new mattress today and am looking forward to a good night's sleep. Jarrod Nash showed me many selections and offers . Maybe one day I will win the lottery to buy that $14,000. Mattress set. Thanks Jarrod!!
Great furniture selection and Andrew was a great help.
I had a great experience, as always, at Ashley’s. Jerrod inquired as to my needs and showed me all the possibilities. He worked within my budget and it was really easy to get ordered and delivery set. Highly recommend Ashley’s and Jerrod!
I have been purchasing from Ashley Furniture for over ten years. Great place and competitive prices. Ask for Andrew, he is the best. Sissy is in management and she is awesome as well.
Kelly was awesome! She really took her time and was very patient with me as I searched for my perfect bed. I love it! And the bedding is from Ashley as well. Thanks Kelly!
Great service and furniture
Carl and Matthew were excellent! They were quick and efficient... setting up 2 bedrooms, and living room! They even helped move a chair that we needed out of the way for my parents! Excellent service!!!
Mr. Johnny was an absolute pleasure to work with. He was very patient and informative. I would highly recommend him to anyone. Thank you again Johnny for being patient and helpful with the 5 hours we were there!😂
Andrew made our shopping experience great. He really knows his products and easily handled my questions. I highly recommend him.
Daniel was very helpful and knowledgeable with the specific purchase we were making do to our prior bad experience. If you are in the area looking for furniture he is your guy.
Mike Eggelston did a good job having everything ready. Able to get in and out quickly.
All the way from the showroom to the clerk at the counter and the delivery guys, great experience doing business with all of them. I have no negative things to say! And I love the furniture they sold me
Emily was so easy to work with and got me all the help and information I needed to purchase my dream furniture!
Kenny was fantastic!
Sales associate was super helpful, not pushy, and she was able to quickly connect me with available inventory. I was on a task to help a community member with an urgent need, and I was out of the doors with a new product within 15 minutes.
Having recently relocated to Little Rock, I've had the opportunity to explore numerous stores, and I must say, this one stands out for its exceptional customer service. A special shout-out to Waldina and Page for their outstanding assistance. I'll definitely be returning!
Kenny has been great, he assisted me with my purchase and I am totally satisfied
Great sales team with great support!
Very pleasant experience every time I’ve visited. This time Kenny took care of us and was great to work with.
Great staff and selection. Staff is a pleasure to work with
Everyone and the business deal we made on our furniture through an extended warranty policy was very professional.
Our experience was at best, Jerrod was on spot with details an furniture info. We are extremely pleased with our purchase. We’ll b back. Shout out at polite Lady’s at checkout counter……Thanx……
Jerod Nash thank you so much for making my experience a great one. You were recommended and I'm happy you assisted with my purchase l. Cant wait to receive my sectional! 🙏🏽
The customer service at Ashley's was great. The people were friendly and helped us find what we were looking for at a decent price.
Great selection and even better service!
Great experience. Mr Nash went above and beyond to make sure we were happy, as did the entire staff in Bryant AR. I will definitely recommend this store to friends and family.
Jared Nash great guy always gets the job done. Great experience great price and I keep going back.
Angel was awesome! She met us right away and had a great personality. She made things easy and had no issues making adjustments. Kristy was also quick and helpful at the finance center. I'll definitely be back for my next purchase.
Very clean and relaxing store. Emily was very helpful and knowledgeable on what I was looking for. V
Our salesman, Jonathan, was incredible! He's knowledgeable, honest and was very kind. I highly recommend asking for Jonathan when you visit Ashley! He will absolutely help with your every needs!!
Love this store. The delivery guys (Matthew,Carl,and George are great. Could not of asked for nicer guys, and they were very professional. Went up and beyond what most delivery guys would do. I have a two-story house, and it was not easy getting the furniture up and down the stairs but did it with a smile.
I bought a mattress and foundation. Mike and Tim were very helpful. The delivery service was excellent - so friendly and made sure everything was just right. Thanks Matthew, Carl and George for going above and beyond!!!
This Ashley’s was very nice and had a huge selection of quality furniture. Emily helped us look through almost every dining set and helped us find the most amazing ones to suite our needs. We will definitely be going back as the service and selection was great!
Are sale person was Sawyer. He was very helpful and knowledgeable. Tim the manager was also very helpful and the two gave us a great bed at a great price. The loading dock crew was very careful and patient as the loaded our bed. Great store with great people. Thanks to you all !
The guys were very professional and on time,made sure everything was set accordingly to the way you wanted..Big shout out to Matthew and Carl
Quick installation and nice people. Will do business again
Had a wonderful buying experience with Ashley Home Store in Bryant. Tim the bed guy is exceptional. Tim knows everything there is to know about beds. We bought our new bed along with the Pillow and Egyptian sheets package and had it delivered to our house in Maumelle. The bed was delivered but they somehow forgot to deliver the sheets with the new bed! I called the store and talked to Tim the bed guy and they had someone take a special trip to our house to deliver the new sheets within an hour. Excellent customer service!! Thank you!
Jerrod helped us find exactly what we were looking for, quick and easy! He was very professional and we appreciate his help.
Mike was our sales representative very professional well knowledgeable about the various products. We received our furniture in a reasonable time and it looks just as good as it did in the store.
Nice furniture
Marcus and Carl were very professional and friendly for my furniture delivery. They worked quickly and efficiently and were careful in handling everything. I would be happy to see them again in the future!
Mathew, Carl, and George were awesome! They were able to move our old couches out and put in the new ones very quickly. Super friendly too!
Emily was very helpful
Mike was great! Took excellent care of me!!
Fast and easy. Love the sectional.
My husband have purchased several pieces of furniture from Ashley in Minnesota and now in Arkansas. Very satisfied with knowledge of sales team and assistance in finding the right piece of furniture for our needs.
Emily was excellent today helping us select a couch & tables. Knowledgeable, friendly, without being pushy. Well done!
Jerrod Nash did a great job. Greeted us at the door. Never pushed and didn't hover. Just helpful enough! He made the sale painless.
We found the perfect sectional and our salesman Johnny helped us the entire time. He was very knowledgeable and patient with us. Thank you!
Marcus and Carl were wonderful! They were so easy with are furniture. They made sure everything was just where we wanted it before they left.
Kenny was very friendly and helpful. I would recommend him
Ashley Furnuture had a great selection and Kenny was great! He was knowledgeable and helpful and super easy to work with! We can’t wait to get our new couch!
The store was clean and displays nicely styled. The sales representative, Mike, greeted me and knew the layout of the store well. He took good care of me and helped me to find exactly what I was looking for. Update: One of the USB ports on one of my nightstands didn't work. I called the store and my salesman referred me to Kevin in the repair/replacement department and he ordered the part and sent Troy out to replace the old one with the new. Troy was very professional and took care of the replacement and testing to make sure IT worked and it does! I am very happy with the service after the sale.
It was a great experience picking out furniture from Ashley once again and thanks to Jerrod for the help with picking out the right bedroom set, and to the guys getting it set up at delivery. 5 stars.
Excellent customer service
Jerrod Nash showed us the bedroom furniture collections. We had a particular suite in mind but wanted to see others. He showed us every suite in the store—very patient, and answered our questions. We were told 4-6 weeks for delivery of our bedroom furniture, but our furniture is arriving tomorrow (2 weeks). We are very pleased with our shopping experience at Ashley.
Just left this place. Horrible service. Went in to see a particular type of sectional. Was told it's not in the store...ok fine...that's understandable. Was told that in another room there would be ones like it. We were shown 2 sectionals as we walked in and they were nothing like the one we want...didn't even have a chaise and then the sales lady walked away. Seems they only want to cater those who are very wealthy and are snobby. They look down on us blue collar folk. And it's not like Ashley is such high quality furniture. What a shame!
My wife and I recently bought a new sofa, loveseat and oversized chair from Ashley’s. We have shopped here many times and purchased numerous items over the years and I just want to say the sales team here is professional and always very helpful. Cameron was our salesperson and was a huge help in locating an oversized chair to go with our new living room furniture we picked out. The suit we purchased didn’t include the oversized chair but he found a style we liked and we were able to change the fabric color to match the sofa and loveseat. We looked at quite a few living rooms and asked lots of questions and Cameron patiently helped us find exactly what we were looking for. Also, I wanted to say the deliverymen, Matthew and Carl were prompt and professional. After arriving, they surrounded the door frame with padding to prevent any damage to the furniture and had everything set up in less than 15 minutes! I really enjoyed talking to these guys. They are two great representatives of Ashley’s Furniture! A really great customer service experience from sales to delivery in a time when customer service for many companies is nonexistent.
We bought three reclining sofas from Ashley in Bryant and had them delivered. Matthew and Carl delivered them with expertise, putting moving cloth around our doorframes to prevent any scuffs. Both were polite and professional. They put the sofas exactly where we wanted them, and finished quickly. We will definitely buy from Ashley in Bryant again! Five stars!
Jerrod Nash was our Sales person and was fantastic! He helped get us a great deal on a sectional! Will be returning!
My wife and I had wonderful experience at Ashley Furniture Emily made sure we had a smooth transaction, making us aware of all the options along the way! We will be returning for any future furniture needs.
The best experience! Cameron immediately helped us with everything we needed one hour before they closed. Very professional and knowledgeable. He made sure we got everything we wanted/asked for. The delivery team (Mathew and Carl) were also very professional and had great customer service. Super friendly and very personable! Could not have asked for a better company to help furnish our living room.
Matthew and Carl were awesome! They came at a prompt time, set everything up, and were finished in a matter of 15- 20 minutes! The gentleman were very friendly and answered all the questions I had. The sofa, bed, mattress and dresser looks great in my home. Thank you for the service Matthew and Carl. Thank you Ashley’s for the beautiful furniture!
We had our furniture delivered today by Mathew and Carl and they were fabulous. They took great care to move in each piece, and threw in some much needed humor to lighten my morning. Thanks Carl and Mathew.
Matthew and Carl did a bang up job! I’m thankful for hard work in these current times we live in. No help needed, no scratches, set up everything to perfection. I would give 10 stars, however it only allows 5. Thanks guys!!
Matt and Carl were AWESOME! Very professional and friendly! They arrived on time and did a GREAT job! I’m 100% satisfied!
Marcus Carl and Cam delivered several pieces of furniture to my home. They were all very respectful and careful . Great job!!!
Matthew and Carl where awesome! Super friendly and on time when replacing part of our sectional! Would definitely recommend Ashley Furniture!
Marcus Carl and Cam did such a great job!!!!
Marcus Carl and cam. Wonderful job!!
From walking in the door, to furniture delivery, this was one of the classiest buying experiences we've ever had. It's clear that owner Wyatt Ferguson leads his company different than most in Arkansas today. Kelly was our primary salesperson, and she was amazing. Never pushy, just incredibly helpful and informative. She asked all the right questions, genuinely cared about what we were trying to do, and was honest about how Ashley could get that done. And the quality of the pieces were amazing! We STRONGLY recommend that if you're going to buy furniture, go to Ashely. Top to bottom, the whole process is amazing.
Marcus Carl and David! FANTASTIC JOB and fast, thanks so much!
CPU crew; Nick, Tran, Dillard and Luna, did an awesome job getting our furniture all loaded up and secured!
So far I am happy with my experience. I let you know more details when I receive my order
Marcus and Carl were amazing and did an excellent job.
Marcus and Carl did a wonderful job delivering my furniture. They were professional, courteous, and extremely efficient! They represent Ashley Furniture extremely well!
Marcus and carl did a excellent job bringing in and setting up desk and explaining the details about desk set up.
Emily was an amazing sales representative. She was very knowledgeable and friendly. Her personality is out of this world …Marcus and Carl were excellent delivery guys, they set up our furniture and we didn’t have to lift a finger. They were super fast, friendly, and efficient. The communication from all parties was excellent! Thank y’all once again!
Marcus and Carl they did a wonderful job and they were really quick
Jerrod was excellent salesman very helpful in helping us choose the right mattress we were very impressed so much that we also bought throw rug and a lounge chair thanks for your texts letting us know the status of our order
New house = new furniture Thanks to Jerrod for a good experience.
Had exactly what we were looking for and Jarrod Nash was great to work with. Large showroom with lots of styles to choose from!
Shoutout to Emily for helping me and my boyfriend find a sectional. She answered all questions and made the process very easy. We will be back and will ask for Emily!
Thanks, Jerrod, for your customer service and getting us a good deal. We appreciate you!
Cpu crew Nick Tran rob and Luna were the best
We had a great experience with Evelyn! We highly recommend her for anyone that is looking for someone that cares about your purchase and isn’t a pushy salesperson.
Mike was great to work with and really listened to our wants and needs. He set us up with everything we were looking for. Highly recommended
This is one of the first places to go when looking for a piece of furniture or a new room. If you can stomach the pricing it's worth it. Be clear about your delivery preferences.
Mike was our salesman Great Guy Great deals thanks Ashley's
Jerrod was very professional and kept us updated with details about our delivery I would definitely use him again we love our sectional 🖤🖤
Nick,tran,rob,luna,did wonderful job with respect ad courtesy.
Evelin at Ashley in Bryant is amazing. She helped us find such a beautiful bedroom set for our new home! She was really knowledgeable about the quality of the items and she truly listened to what we wanted and helped us stay within our price range. Thank you Evelin! We will be back !
This was more than just a furniture purchase. As soon as we walked in and met our sweet new friend “Wally” the entire experience was so delightful. She was so pleasant and just made the whole experience pleasurable for me and my husband. We did purchase a sectional, recliner, sofa table and chairs and a rug. Thanks Walley for being so amazing!!
Jarod went above and beyond helping me and answering all my questions. Ashley’s has an amazing selection and fantastic prices. I found the perfect sofa for $600.00 that was going to cost me 2k every other place I looked !!
Thank you Jerrod Nash, for answering all my questions and helping me find the furniture which was perfect for my needs.
I have a dining room set that was delivered and it was badly damaged upon arrival however, I am very pleased with the manner in which my issue was handled by Kevin. He assisted me on the telephone and Ashley has agreed to replace the table. My concerns were handled very professionally thank you!
Marcus, Carl, and David were all professionals and took care bringing my table and chairs inside the house.
Alan was absolutely helpful. Picked out some great furniture.
Jarrod was excellent. The whole staff at Ashley Homestore was so friendly.
Marcus and Carl these guys delivered our furniture and they are the nicest guys you will ever want to do your delivery. They check everything out and make sure it's working thanks Marcus and Carl we appreciate you guys
Nick, Luna, Rob, Tran did a wonderful job.
Marcus carl and david did a great job!
Hats off to the Ashley Crew!! They were absolutely amazing. They took extra care of my furniture, from bringing it all in, to setting it all up, and in record time. Thanks guys.🙏🏽
Thank you, Jerrod Nash, for all your help getting our couch ordered. After being frustrated with the online ordering system and calling Ashley’s customer service to no avail, I decided to call the local store. Jerrod got everything ordered and taken care of virtually and quickly!
I worked with Emily for a few weeks on my purchase. She was very patient and kept in contact with me through my busy schedule to inform me of deals and special promotions. Once I was able to make it in, she surprised me by remembering details of measurements and layout of the area I was furnishing. She walked me through new pieces available, and helped me make an informed decision. Emily is a real gem to have and an awesome person to work with. Sophia with the Acima team in house was a blast to work with as well. She made sure every detail was checked off, all while craving David’s Burger lol. I really appreciate both of their assistance and guidance through the purchase. I will definitely be back for future purchases to work with both of them and to feed Sophia!
Emily was amazing. She showed me the options, matched pricing, measured, shared financing and helped me narrow down my choices. I made a purchase and walked out feeling satisfied.
Carl, Alex and Matthew did a great job delivering my dining room furniture. They were on time, friendly, quick and very nice. They worked together and got the job done quickly and efficiently. Definitely recommend these guys.
A big THANK YOU to the staff at Ashley’s! I meet some great people here. Truly first class customer service. VIP service, Top notch. Great prices on quality products! Stop by and check them Out.
Great experience! Bostic was patient and super helpful!
Nick and Robert @ CPU crew did an awesome job. Friendly, quick, and helpful!
Marcus Carl and David They were great! Did super job and were guick! All were very nice and polite! Thank you!!
Large selection of furniture available. Customer service is top-notch! Purchase transaction was painless w little wait time. Definitely recommend!
My husband and I had a great experience today. We were greeted by Jarrod Nash who was very nice, extremely helpful and very knowledgeable about the furniture . He was able to answer all our questions about our new temperpedic bed. He also was able to give us a great deal on our whole purchase. He did not rush us and gave us space to talk it out. Would highly recommend him as a salesman.
Jarod was amazing.
The guys cpu did a wonder job I. Loading my mattress and box spring sofa and live seat all on one truck they are the greatest than you guys hVe a Merry Christmas 12/9/23 12:30pm
Andrew was a great help in the store, and Nick, Rob, Tran, DJ, and Luna were fabulous helpers on the dock loading my beautiful furniture! Great job guys!!!
Jerrod was very helpful and not pushy. We got a great deal on new living room furniture and can’t wait to get it in! The entire store was inviting and embraced our very vocal 2 year old yelling hi and love you to everyone! Thank you Ashley Furniture in Bryant and Jerrod Nash!
Emily, did an awesome job. I had to take my 84 mother in law to purchase new furniture. she listened to what she wanted and did not disappoint. She found her everything she was looking for. When we got home she was telling everyone about how nice she is. Thank you Emily for making this a great experience for her!
Our experience working with the Ashley store in Bryant was amazing from the moment we walked in. We was great warmly but The sales team out sales member Mike E was awesome he found use the best deals on the items we wanted!! We had a small misunderstanding with the delivery time frame, However the amazing Sale manger Sissy worked hard along with Her team to explain and expedite our delivery. Can’t ask for better friendlier sales team and quick response to delivery questions and concerns. Sissy and her team are the best. Sissy and Mike along with the rest of the team, thank so much for making our furniture shopping so enjoyable and painless!!!!! If you need furniture go see Sissy and her wonderful team at Ashley furniture in Bryant you won’t regret it!! Thank you all Terry and Kristie Hicks Post Delivery update. Our order was delivered as promised and The delivery service was outstanding knowledgeable and friendly. again Ashley Bryant store staff from sales personnel Mike sales manager Sissy and the awesome delivery team Thank you again.
I would like to say that Carl and Matthew are 2 awesome men they were very pleasant to talk with demonstrated how to work my daughters beautiful bed 5 stars. Thank the both of you
Jarrod was outstanding today helping us select a new couch. Well attentive! Great showroom and selection was the best in town! Thank you Rick and Ericka Case
Easy buying process. Much sooner arrival than expected. Smooth and quick delivery/setup. Highly recommend!
Don’t be fooled by the sales people there. They are rude after they know you’re not gonna buy anything. The lady working the outlet store wouldn’t even work the price on anything then got an attitude saying you all missed Black Friday and we said every other store is still having Black Friday sales or some type of sale. And told her thanks for being rude for no reason. Nothing in that store was on sale. Then you got Cameron who will be nice to you at first he you walk in the door then when you ask about a sale he gets upset then once he knows you not gonna buy anything he gets an attitude. As we were leaving the store we said we won’t be back and he said “Well good!” We didn’t have an attitude with them at all. You don’t get an attitude with your customers regardless. If you cant handle it then dont work as a sales associate. I hope he doesn't work on commission. So if you go to Ashley’s don’t deal with Cameron at all!!!
Marcus and Carl rocked! Carried in my furniture and stayed around to help me get it all arranged!
Marcus and Carl were amazing! They set up everything just the way I wanted.
Jarrod is a very helpful salesman. I was able to find all the home furnishings I needed for a reasonable price at Ashleys.
Jerrod has a passion for helping you find what you’re looking for! He knows more about furniture than just about anyone and will do his best to get you the best price available!
Jerrod Nash is the only sales associate my husband and I will do business with at Ashley’s Furniture. We have been repeat customers for years and will actually text Jerrod to make sure he is working before we go. Ask for him by name when you walk in the store, you will not be disappointed!!!!!
Jarred was very helpful and made everything easy!
Great sales man he helped us pick out the perfect furniture that fits right for us.
Jerrod Nash was excellent
Jerrod was very helpful and the overall experience shopping at Ashley's was great!
Jerrod was very friendly and knowledgeable about the product ( mattress) we were buying . An excellent experience.
Kenny was awesome. Good salesman.
Great service from Nick, Tran, Rob and Luna.
Jerrod, our sales person, was so easy to work with. He wasn’t pushy. He kept me updated on delivery date. Ashley’s has a great variety to choose from when looking to furnish your home. We love our new couch and bed!
Went to Ashley’s needing new living room furniture and wasn’t sure what we wanted….no worries! Jerrod Nash walked all the way thru the store showing us every option. He wasn’t pushy as most sales people are, he was patient and listened to us. We walked out with a new sectional ordered and took home our new area rug. He has kept us up to date on shipping information and it should be in next week, we ordered a week ago. Thanks Jerrod for being so helpful and if you’re looking for great service and furniture…Ashley’s is the place to go.
Fast delivery and awesome people
Had a great experience at Ashley Furniture. Jerrod was very helpful in assisting us.
I don’t like the hovering around me as I “TRY” to look things over before conversing with the salesperson. I like their selections but to wait close to two months to receive our furniture, only to not be given some priority with delivery, naw pushed out a week. Edit-Just to be clear, our furniture was ready the day of our move, but due to some misunderstanding we had to reorder. The first delivery was correct but was thought to be wrong, the 2nd order was wrong (because the first was right), then when we finally got the correct order in we had to wait, that’s my gripe. I like Ashley’s and will more than likely be back; and we will be looking for Aaron. 👍🏽
The entire experience with Ashley’s has been professional. This includes the sales and delivery which occurred today. Thanks for a successful purchase of furniture!
The only furniture store I’ll ever shop at. Great staff and great selection. Jerrod Nash is my go to guy but everyone there is awesome.
CPU crew nick, tran, holder and hecter was very respectful and helpful ...
Evelin helped us find exactly what we were looking for. She wasn’t pushy and listened well enough to bring us to about a dozen options. The loading crew was also very efficient and helpful and got us loaded up and strapped in very quickly.
Luna, Nick, and Tran did an amazing job.
My salesperson at the Ashley store in Bryant was Emily Hagberg. She listened to my needs, took the time to show me around the show room and all and all provided a pleasant, no-pressure experience. I highly recommend her!
Nic and cpu crew were amazing job!
One of my recliners had a loose piece but I didn't realize it until I got home. It didn't take long for them to bring me another one. Excellent client service. I will definitely shop at Ashley again. The guys who brought the new recliner were very professional and friendly. They even posed for the photo 😄
I was there last month I bought 3 set 2bed frames and set of living room, is terrible quality, and horrible customer service, sissy And Jana , all people be careful when you buy all these things this store bad customer service, can’t not return R not exchange, I seen a lot they’re comments videos pictures really bad service and quality 👎👎👎👎👎👎
My daughter and I went to Ashley furniture to look for a new chair for my living room. Mr. Jerrod Nash offered his assistance and I described to him what I was looking for. He took us directly to a chair that was just what I wanted. We did look around a little bit, but ended up coming back to that first chair. Mr. Nash was very friendly and helpful but not pushy. We overall had a good experience shopping at Ashley Furniture.
CPU crew John, Nick, Rob and Hector did an outstanding job!!
The staff was very friendly and helpful with my purchase. Also went above and beyond to help me get the furniture I wanted.
I can’t wait to receive my new temperpedic adjustable bed. Our salesperson was very informative, friendly and professional. I had a great experience at Ashley Furniture.
Marcus and Carl are the best!! They delivered our bedroom furniture with professionalism & with great care. That’s really saying a lot being that we are on the 3rd floor! And it was raining. They even took a few short minutes to assist one of our neighbors in need. Marcus noticed that the mirror was not included with the delivery. He said, “you will get it today”. He was as good as his word! Thank you both! Shout out to Mark Caldwell our sales agent. He made the process of selecting & buying smooth & easy. His knowledge & professionalism helped in our decision and quickly. Thank you Mark!
Mr Nash at Ashleys in Bryant is always my go to guy. And Mr Tim. Aka Doc. As I call him are the very best in the business. Ashleys has such beautiful furniture and the entire staff is so friendly and welcoming. I have bought thousands of dollars in furniture here and never disappointed! They take great care of you and help you find exactly what you want and need. They will always go above and beyond to make sure you are happy. Thank you Mr Nash and Doc for your professionalism and patience in helping me find the right piece for my home. Save your cash and shop with Nash!!! Thanks again to all the crew for making my trip worth it!!
I had such a great experience at Ashley’s Furniture in Bryant. At first I was dreading to go in because I didn’t think I would find anything. I knew I would get overwhelmed with all the sofas choices that were there. And just leave. But a very nice sweet young lady by the name of Emily meet me at the door. And then ask me if she could be of any help to me. And that she would gladly show me around at whatever I needed help with. I needed a sofa and love set. Well she knew exactly where to take me after I described what I was looking for. With in the hour I had made my decision on my choice of a sofa and love seat. She saved me so much time of trying to find something on my own. I made a wonderful purchase. If anyone ever needs help looking for anything at Ashley’s Furniture in Bryant, I would highly recommend asking for Emily. Thank you again Emily🤗 Judy A.
The CPU crew, Nick, Rob, Luna, Hector, and Tran were phenomenal loading up our furniture. They are very detailed oriented and had a positive attitude! They are the best!!
CPU crew Nick, Rob, Luna, Hector, and Tran were all super helpful and wonderful to work with. They made packing our vehicle a breeze. Great crew.
We want to thank the amazing Ashley furniture sales representative Waldina Guzman, for her patience, knowledge, and experience in helping us choose our sectional. She made our transaction smooth and easy. If you want quality furniture, great prices, with excellent customer service, ask for Waldina!! Marcus and Carl did an outstanding delivery and set up on our sectional!! Marcus made sure he centered the sectional and took care of all the details. We recommend Ashley Furniture in every aspect of your home decor!!
Very helpful staff. A good selection. Only down side is it all has to be ordered but wait times have shortened quite a bit now. I just ordered bedroom set and it is only 3-4 week wait.
CPU Luna. Very very helpful. They loaded it and made sure to explain the policy about if there is damaged when picked up. Nick, Tran, luna.
Very knowledgeable and professional. Enjoyed doing business with him.
Love this place! Jerrod Nash helped us and we couldn’t be happier. He was super helpful and honest. Thank you Jerrod and Ashley Homestore🫶🏽
Sandy is the best customer service rep that I that I have ever worked with
CPU crew Nick, Tran, Luna, John, and Hector were excellent! 10/10. Give them a raise!
Just had a amazing visit with Jerrod Nash! He helped us pick out the best furniture and gave us the best prices without feeling pressed!! Fantastic job Jerrod. If and when we come back to buy again we will definitely be asking for you.
Wally is amazing!! She made the furniture shopping experience so easy! I literally send her pictures and she makes it happen! Thank you so much!!
If you have neck issues or sleep apnea please read my review. I’ve been a customer here for many years, I have always received superior service, everyone is extremely friendly and helpful. Based off the salesman’s recommendation I purchased a Purple Harmony pillow several months ago and the long term results have been nothing less than amazing. I have bulging disks in my neck and have sleep apnea so I have to use a CPAP. You can adjust the thickness of the pillow to get your head at a comfortable height. Also this pillow is heavy, I can push my shoulders into it and not move at night, so no more flipping over in my sleep. This has reduced my neck pain significantly, I don’t have to get up and take two ibuprofen to get my day started. Also I don’t wear my CPAP anymore because I have quit having apnea episodes. This pillow has really changed my quality of life simply because my head is positioned correctly at night. I went and picked up another one for my wife after she took mine, she agrees, this pillow really is outstanding.
Jerrod was so helpful! He walked the entire store with us making sure we found just what we wanted! He got us great prices on everything! We will absolutely be repeat customers!
The guys at Customer Pickup did a great job loading and helping secure our order. Quick and easy!
Appreciated Jerrod Nash getting us a great deal on our new living room set! Even going so far as moving rugs around so we could see different looks. Thanks for the great service!
Kelly was very professional and helpful in my choosing of the home furnishings needed for the bedrooms of my new home. Additionally, She along with management were generous in negotiating complimentary or discounted sheet sets, pillows, and mattress covers. I highly recommend Ashley Furniture Home Store and Kelly for future home furnishings.
Great store. Great sales on Furniture..
I enjoyed myself shopping at Ashley’s furniture store with Emily she was great if you go to Ashley’s furniture store in Bryant Arkansas look for Emily she’s patient friendly and a kind worker it’s was like taking a friend shopping with you ❤️❤️
I love this store everyone was so pleasant and professional. My sales person Jerrod Nash was so "Awesome" I left there so excited and satisfied with my purchases. Jerrod definitely made it happen. Thank you Jerrod! Ashley Homestore did not disappoint.😊😊
Jerrod Nash was extremely helpful. Very kind and went out of his way to get what I needed.
I had a very pleasant experience Mrs Janna listened to me and made sure I got what I wanted.
Great place for furniture and great people to help you
Great experience. Knowledgeable staff. Quick delivery.
Great experience with Hailey!
Great service very attentive and friendly. Shipping times not very desirable if not in stock. Check to make sure in stock before you sign to buy even if they says yes its available, unless you want to wait a month or more for your furniture.
Jared Nash was very helpful. We appreciate his help!
CPU crew was efficient and helpful!
Emily is amazing, friendly and courteous. She does he job very well. If she is not sure of something she will ask and we appreciate that very much. She is definitely an asset for Ashley Furniture. Thank you very much Emily!
We had a very helpful salesman and the delivery was so fast and seamless! We love our new couches and can't wait to decorate around them!
I purchased furniture from Ashley recently, and the service I received was very pleasant. The sales agent I worked with knew her stuff; she is super friendly and helpful, very responsive to questions, and basically helped me put together my space based on what she noticed I was interested in. Because of her, I’m excited for my new space.
Jarrod was extremely helpful and very prompt to answer any questions. We will definitely continue to shop there in the future.
Nick Luna hector rob and Tran did a fast and efficient job loading out my furniture thank you
We recently purchased a sectional from Hailey at Ashley’s. She was most helpful to us in finding just the right one for our home! The service and friendliness of all staff to whom we had contact was great.
Friendly and awesome customer service! Great job Kenny!
My experience with Ashley's has been great overall. My experience with Hailey, in particular, has been excellent! I have made two purchases with her and found her to be knowledgeable, patient, professional and very courteous. I enjoy working with her. Hailey goes the extra mile and I appreciate that very much. I look forward to making any future purchases with Hailey. Ashley’s is fortunate to have her representing them. I’m awaiting my second delivery. I was very happy with the delivery personnel who delivered my first purchase. Both young men were very professional, courteous, and efficient. Hopefully, they will also deliver my current purchase. They did Ashley’s proud.
Marcus and Carl went above and beyond for us. Very helpful great attitude very pleasant to work with. listened to what we needed. Very valuable workers.
I enjoyed my shopping experience. The staff was very professional and helpful. Can’t wait to receive my purchase.
Very professional and helpful Went above and beyond to make sure it was a perfect fit
My wife’s & my experience at the Ashley HomeStore Outlet was wonderful! Paige & Hailey were immensely helpful & we couldn’t be happier with our purchase! This was our first time to shop at the outlet store, & based on our experience, I’m certain it won’t be our last! Thanks to Paige & Hailey for helping to make our purchase a wonderful one! - Dale Walters
I had an awesome experience, Emily & Tim were great in helping me to make the perfect selection that fit my price range!! You should definitely come out and see them if you are ever in the need of quality furniture 🦋
We had a great sell’s person named Jana! She was very informative and knowledgeable about the recliner we were looking for that day.
The staff have been extremely helpful and very pleasant to work with. I will definitely go back to purchase more items for my home. I love it there!!!
Ashley's furniture is my go to store they were amazing found my place without a problem I have a new construction home and it's been a mess getting things delivered will do business again
Jerrod was very helpful in showing me just what I asked for.
Great service an great deal
I called with an inquiry about some bedroom furniture and Jerrod Nash answered the phone and he was very helpful. He assisted me and helped me with prices and the logistics. He got me all taken care of he was very polite and not pushy and I would love to do business with him again in the future.
They first tried to overcharge me for the mattress until I pointed out that it was $150 cheaper on Amazon than the price they were quoting me. So I asked about financing and they offered me a 90 day same as cash option, which turned out to be a lie, the paperwork I received says right there in black and white it is not “same as cash” and I’m now paying almost $100 more than the agreed upon price.
Jarrod Nash was helpful in finding a new mattress for my mom. He was nice and not overly salesy. We enjoyed our experience of shopping at Ashley's.
So thankful Ashley’s has a program where we can convert our unused protection plan dollars for store credit. We walked through the showroom and found a single barstool that matched our home decor and the amount of credit we had and it was just a perfect fit.
I had a wonderful experience with Mrs. Geshia. I loved the furniture, and look forward to doing business with her in the future.
Kenny was fantastic. Helped me every step of the way and was super patient while I walked back and forth across the entire store multiple times. He made great recommendation and helped me so much. It was a great experience!
Great service. Thank you Jerrod Nash.
Sales staff is great
Wonderful selection! Our Salesperson Hayley was very professional. No hard pressure. She was knowledgeable and answered all of our questions and concerns. Very sweet personality. She will go far!
Very friendly. And informative on the Labor Day sales. Cameron was very helpful on our decision on the pieces for our bedroom.
Professional salesman with a pleasant personality! Have a good time doing business with Mr. Jerrod Nash!
They do not care about their employees or their customers. Will never buy furniture here and you shouldn’t either!!
Jerrod Nash was our sales associate today. He was knowledgeable and friendly. Thank you Ashley’s for having what we were looking for today.
Thank you Jerrod for all of your help. We love our new bed ♥️
Our sales person, Jerrod Nash, was awesome. He was friendly and helpful in helping us pick out our new game room furniture.
Great service, we were helped so quickly by Rita.
Terrific experience!! Jerrod was respectful, courteous, and very knowledgeable. Highly recommend to new buyers.
Great customer experience. Thanks to Nick, Luna, Rob, and Hector for getting it all loaded up well!
Sissy and Hailey took great care of me! They were patient, supportive, and very knowledgeable! They’re highly recommended and I’ll be back soon!
She was very friendly
Hope was very helpful in finding the sofa we were looking for and price matched the competitor!
Thanks Kenny. Great job in the show room in LR. Excited for it all to arrive 👍 let us know if it’s on track for the weekend. Thanks so much. Can’t wait to sit on the couch!
I’ve always had a great experience when visiting Ashley’s. I was recently in to purchase a bedroom suite along with other pieces of furniture for my daughter. We had one of the nicest salesperson ever. Her name is Geshia and I would highly recommend her. She gave us a fair price and made sure to continue contacting us until the furniture was delivered. The delivery men were prompt, courteous and very careful.
Kenny was fantastic helping us pick out a couch to fit our growing family!
I ended up visiting because I received a credit back. I ran into Jerrod Nash, who offered excellent service! Recommend Ashley in general as well.
I bought my dining room and living room set from Jerrod Nash. I was very pleased and satisfied with the service and professionalism.
Mr. Nash was very very helpful and thorough! Highly recommend.
Luna Hector and Nick at CPU did an excellent job loading everything and were very professional and everything was simple and easy.
Nice place
Kenny went above & beyond to get us setup perfectly. This gentleman stayed after hours in order to make sure we were well taken care of I highly recommend him & this store.
We really enjoyed our shopping experience with this store. The salesman Jerrod Nash was awesome. He was very attentive to our needs. Very knowledgeable, we only had a serial number and a description of what we wanted and he walked us right over to it. Great store. We will be back.
I love my temper-pedic mattress, ask for Deanie! She is fantastic and very knowledgeable. Ashley’s is our go to furniture store.
Thank you to Tim and Jared for all their help . Great hospitality and really sweet to work with.
Evelin was amazing to work with. She went above and beyond for us. We’ve purchased several things from Ashley’s before and knowing that Evelin is there to help us out I am sure we will use them again! She is an asset to the company!
Tim & Jared were the absolute BEST! They were both extremely knowledgeable and made sure I was completely comfortable and satisfied.
Hope helped us find exactly what we wanted. Highly recommend! Thank you Hope!
I had the best experience at Ashley Homestore! I was able to find what I wanted without any pressure or hassle. The process was amazing from start to finish. Thank you, Hope!
Troy Shawn and doug great guys excellent guys. Great service and fast!
Amazing staff!!! AMAZING!!
Jerrod Nash facilitated my order for a sofa over the phone quickly and efficiently answering all questions….. excellent experience….. great customer service!
Great customer service, friendly staff!
This store was clean and airy with a huge selection of beautiful furnishings. Our salesperson, Johnny, was extremely helpful and patient with us as we searched for just the right sized pieces. Ask for him when you go!
Kenny was awesome! I appreciated his time, knowledge, and helpfulness.
The Manager "Sissy" assisted in getting my furniture delivered before I had company arrive. She was great!
Our salesman, Johnny, was excellent! He wasn’t a typical “overbearing” salesman. I will definitely ask for him for all of our future needs! He was attentive, and showed us everything we were looking for design and color-wise, while still giving my wife and me space and time to talk about each bedroom suite. Then, as my wife and I were walking between our two top picks, I spotted a totally different suite totally different than what we were looking for…we fell in love with it, even thought it was quite a bit more than we originally planned on spending. We brought Johnny back over, and he told us all about, without any pressure to commit to it, although the suite basically sold itself to us. Now, my wife decided we needed a new tempur-pedic mattress to replace the one we bought from Ashley’s a few years ago. Johnny was on the spot again, and showed us multiple styles….I had no idea he was so knowledgeable about mattresses, too! I was totally expecting him to bring in their mattress “expert”, but he was so knowledgeable about all of them. He was very helpful in finding us the perfect one for us! We were going WAY over what my wife and I had planned on spending, and he was “Johnny on the spot”, and spoke with his upper management about our concern. He was able to negotiate with them, and got us down to a more reasonable price we felt comfortable with. But wait…there’s more…. He took us to the customer service folk (who were equally as awesome) and asked them to help us with getting credit and more discounts. I know, you’re thinking “of course they want you to go get credit”, but we needed that extra assistance, and we have no problem with that as we are in a position pwhere we can do that. The customer service ladies were so kind and helpful, and we were approved, but we needed a little extra. Johnny stepped in and told us now that we were approved, we could ask for additional credit. Once again m, the ladies went to work, and got us a few extra thousand more! We were delighted. Of course, there was the 2-3 week wait for free delivery, but that was great with us, as we had to find a new home for the posture—pedic bed we were replacing, as well as other furniture we had in our bedroom. In short (I know this review hasn’t been short), if you need new furniture, from maybe one piece of decor to a full-blown master bedroom re-do, go to Ashley’s and ask for Johnny! He is absolutely amazing! And, the other customer service staff are equally great, and they all “gel” to make it a fun and excellent experience! Thank you, Johnny! We love it! PS…tried to add pics of our new suite, but apparently I can’t on this review, but it is absolutely beautiful, and our new mattress is amazing!! Ryan Lewis
great experience with Jerrod Nash
I’ve been an Ashley Furniture customer since 2017. The customer service is one of the main things that keeps me coming back. Cissy Price and Ashley’s amazing team of sales associates always gives me the best customer service experience. Last year I worked with Sleep Specialist Tim to pick out a new adjustable bed base and mattress. Tim is very knowledgeable, and he was very patient as I tested out a variety of mattresses. For my last two Ashley purchases, I worked with sales associate Geshia. Geshia’s customer service skills are top notch. Most recently when I came into the store to purchase furniture, I was disappointed that the chair I had looked at online wasn’t comfortable for me when I sat in it at the store. Geshia searched throughout the store until she found the perfect chair for me. Ashley’s phenomenal customer service doesn’t stop with the sales team. The delivery team and the customer service area that handles furniture repairs have all been great.
Could not ask for a salesperson any better than KENNY. Thanks man
Kenny was more than awesome!!
Friendly salesman and very helpful. Nice selection of furniture and found what we were looking for.
Nick, Rob, Hector, John and Juan were amazing. They loaded up my truck carefully making sure to not scratch or dent anything. They even put the straps on for me! 10/10 would work with this crew of gentlemen again.
We just love it when customer service is shown and you treat the customers like they matter. Thanks for being so helpful with us!
Jarrod Nash was very helpful in finding us a recliner. He worked with us on the price & was courteous throughout the shopping. Thanks!
My experience was a very nice one Aaron Bostinic was very well to work with and very concern about my needs.
Thank you God for placing this amazing woman name Geshia Bills in my life today. She was so amazing and made me feel like I was at home while picking out gorgeous pieces for my new apartment. Geshia Bills went beyond what I could ever imagine for me on today. The delivery staff are amazing. I can honestly say, that Ashley Store and Geshia Bills are my family. May God bless you so richly for being a blessing to me. Thank you so much!!!
Jerrod Nash was extremely helpful in helping me pick out the furniture I needed and getting me the best deal.
Hector, Nick and Juan were great! Very kind and professional!
We shopped for what I feel like was FOR EVER, trying to find a living room set my wife liked. We went here and Dustin Kilburn made us feel comfortable and not pressured at all, which I really appreciated. He took us around and around comparing and test different sets until she found exactly what she wanted. He made sure she got it by the time she needed it and followed up to make sure it was what she expected. Good job Dustin!
I was told to look out for Jerrod Nash and boy was everyone right! When we came in he was finishing helping another customer and told us to look around while he finished up. Ashley’s had a massive selection which was slightly overwhelming but once Jerrod finished up he was able to help my girlfriend and I find the couch of our dreams. Definitely will be returning to buy all my future furniture from not only Ashley’s but Jerrod specifically!
Dustin Kilburn was very helpful during and after my Ashley Furniture shopping experience! He was very patient as I decided and flopped between multiple sofas in the store. He was bringing up points that I didn’t even think of but were extremely helpful. He even followed up personally and helped me with a future purchase over the phone! I’ll ask for him regarding anything else I need from Ashley’s!
** UPDATE** BAIT AND SWITCH We bought our couch under the notion we were getting 12 months free financing. Instead they used another lender that offers 100 day free financing...without disclosing that information. Had I not fought with the company, I would have paid $5900 for a $2100 sectional. 1st and LAST time I'll ever buy from them. So don't get me wrong, our salesman was very nice and helpful but I HATE feeling rushed and feeling like I'm sprinting through the store bc they are wanting to show me what they think I want to see. I still purchased a sectional but I'd appreciate a more hands off approach until I'M READY to make a decision. So if you come, just bring your running shoes!
We bought a bedroom set on July 29th, 2023. We were told it will be 3-4 weeks for delivery. My husband has been faced with a medical emergency a week after we made the purchase. After contacting Cissy, who has gone above and beyond for us, we were able to come to a solution. I want to express my gratitude to Cissy for her compassion.
Dustin was our sales person. He went above and beyond to help us find the perfect mattress. He was very patient with us as we tried out several mattresses. He even called in Tim to determine what the computer said the best mattress was for us. Dustin was not pushy, but was very kind. We will be buying our furniture from Dustin in the future!
Nick Hugo and Dusty were awesome!
Marcus and Carl were outstanding. On time professional and great people skills. I will ask for them from now on.
Great job Cameron ! Ask for the guy that sounds like Ted lasso!!
Professional. Affordable. Quality. From the furniture to the delivery, everything was great. The delivery guys were nice, Professional, and did a great job.
Emily was my sales woman, she went above and beyond to help me find the perfect sectional. She even built me a personalized one when I couldn’t find what I was looking for. She was so kind and patient with us. The entire transaction was so easy and fast. Definitely recommend shopping here it was a great experience!
Marcus and Carl did an amazing job! Quick and extremely nice!! Would definitely have them back to deliver more from Ashley’s!!!
Jana and Aaron were amazing! They stayed past closing to help make decisions! Very friendly and made the experience 10/10!
Great customer service! Cameron was so knowledgeable and helped us select the perfect mattress for our home. If you need help when shopping ask for Cameron Gray 🎉🎉
This happened a few years ago so I’m not sure if it’s worth it, but I got into a conversation recently about the worst customer service experience and I had to come back and leave a review. We picked out a mattress at Ashley’s, pointed out the one we wanted on display; we trusted the salesperson to ring us up for the right one. We didn’t realize we were charged for the wrong product until it was delivered and opened. It was a much cheaper one, clearly not the product we pointed out. It would’ve been an easy fix, but upon calling Ashley’s, they accused us of lying to get money back and told us an exchange was impossible since we paid for it already. We weren’t asking for a discount, we even offered to pay the difference for the mattress we wanted which was more expensive. The head manager I was connected with proceeded to ask me why we were doing this, that they were doing all these charities in town and we were not being appreciative of their community services, when we were on the wrong end of a simple miscommunication. They only budged and got us the right mattress after we got in tough with corporate. They weren’t happy to do it either and they made sure to let us know. I have been asking people to avoid Ashley’s Bryant ever since. God forbid they make a mistake because they will do whatever they can to make it your fault.
Always so helpful!! Thank y’all!
Kenny was extremely knowledgeable and helpful. Would definitely purchase from this store again.
Cameron was awesome!
Kenny was great! He made sure we were comfortable and got everything we needed for our new home! I couldn’t recommend more! Much better than that Hank guy at the other furniture store.
Kenny was super helpful and made the experience stress free! Highly recommend asking for him if you come by here.
Marcus and Carl delivered my couch and coffee table! They were so kind and efficient! We have an awkward entry way with stairs and they moved everything without an issue!
CPU crew was FANTASTIC!!! Great work guys keeping my furniture in top top shape!
Marcus and Carl did an amazing job delivering the Ashley furniture!!
We have been using Ashley Furniture for over 15 years for all of our home furnishings. The customer service is amazing and the purchasing process is fast and simple. We always add delivery and set up, which is also top notch! Highly recommend!!
Amazing experience! Kenny is the best! He is very good at what he does! He went above and beyond for us! Marcus and Carl did amazing job on delivery. They were fast and efficient!
My experience was salesman was very helpful. Thank you !
Nice place super helpful staff!
Kenny was great! He was super helpful and patient with us while we were in store! Thank you!
Marcus and Carl did a wonderful job! They were very friendly and did a wonderful job of setting everything up!
Kenny York was very helpful with our living room furniture purchase. He is very knowledgeable about Ashleys products and a great salesman.
Kenny York was very helpful showing and helping us find the perfect living room furniture for our new home. Kenny York is an Awesome salesman!!
Marcus and Carl did an incredible job delivering my furniture!
Kenny was very helpful. Found exactly what I wanted within 10 minutes. Very accommodating for delivery
Hope stayed with my wife and me for over 3 hours. Very helpful, very positive, very friendly.
Hope was so helpful and kind! Thank you
Kenny York is the best! I’ve bought several things from him and he always is kind, professional and absolutely Awesome!
We had a great experience with Cameron Gray! Very helpful, friendly and professional.
Marcus and Carl were very professional. They cleaned everything before leaving. Would highly recommend.
Carl and Marcus were awesome with delivering our furniture today. Super friendly and made sure furniture was brought in carefully.
Cam R. and Gary B. delivered our stuff and were excellent! Super professional, quick, and friendly.
CPU was very helpful.
Hope York was wonderful. She was extremely knowledgeable, very very helpful, provided advice when we ask her for it and let us look to our hearts content. She was just so informative and was able to listen to what it was that I wanted. I will definitely come back and look for Hope.
Cam, Gary and Carl did a terrific job delivering our new furniture today 7-1-2023. They were very professional and handled our furniture with great care. Thank you guys.
Cam, Gary, and Carl were awesome! Great delivery
Kenny York helped out greatly! Will use again.
Thank you Cam, Gary, Kelvy! Very quick service and thank you for the kindness!
Cam, Kelby, and Gary just installed my grandsons’ bunk beds They were on time, very courteous, efficient, and really nice guys!! I couldn’t be happier with their work!! Great job!!
Marcus and Carl were wonderful with delivery/setup. Quick and efficient. Love our new furniture.
Matthew and Carl are awesome!!! They were so friendly and kind. They delivered our new furniture with great care!!!
Cam Gary and kelby did a great job delivering my sofa and loveseat!!! They were very professional, and did everything in a timely manner. I love my new set!
Cam and Gary did a great job delivering our new dining room set! We love it and they were very nice and professional!
Marcus and Carl was amazing and very quick with delivery
Cam and Gary just delivered my new couch! They were both very professional and polite, even after having to drive a very winding road and back all the way down my bumpy drive! Thanks guys!! 5 stars for you both!!
Marcus and Carl were awesome on delivery. Couches are wonderful. Happy customer.
Cam, Gary, & Kelby did a great job delivering and putting together our new furniture.They were friendly and worked quickly!
Cam, Gary, & Kelby just delivered my couches and ottoman. They were fast and efficient. It was no easy task either. They had to contend with 2 steep staircases. Thank you guys for your amazing hard work. They look great!!!
Marcus & Carl!! These guys were awesome 👏🏾 hands down. They were extremely professional, courteous and timely. Ashley Furniture couldn’t have picked a better team!!
Marcus and Carl did an excellent job in delivery. They were friendly, professional and very fast in the setup. Give these guys a raise!
Marcus and Carl installed our furniture and I can say they did an really awesome job thank you guys so much
Great in-store and out of store service. The delivery guys were prompt, had good communication, friendly and efficient!! Thank you so much Cam and Gary!
Cam, Gary, Carl delivered our furniture today and they were awesome. Professional, nice and courteous. They were in and out with no waisted time. I’d recommend them to anyone.
CPU crew was top notch!!
Cam and Gary provided a super fast excellent service today. We are moving into our new house. My furniture looks great.
Marcus and Carl done an outstanding job delivering and setting up couches!
Gary and Cam were very helpful and courteous They really went above and beyond!
Marcus and Carl , these guys were great. Very professional and friendly.
Marcus and Carl did a wonderful job thank you
Marcus and Carl did a great job delivering our furniture!
Marcus and Carl did an excellent job delivering our new beds! Very polite and get it set up for us in no time. Thanks
Wonderful service by Cam and Gary
Outstanding customer service by Waldina, it was great experience and I definitely will buy there again.
Marcus and Carl were fantastic and very friendly!
Thank you, Cam and Gary for a quick delivery. They had called me about 20 minutes before they arrived. It takes just 10 minutes to assemble my furniture. I have a lovely bedroom now. I am very happy!
Marcus and Carl were absolutely amazing! They were timely, friendly, organized, manner-able, and very respectful of our property. I actually would have adopted them if they weren’t already some else’s children. 😁 My husband and I both agree that they are the best delivery and assembly team ever! Thank you Ashley Home Store for sending them our way! 🤗
Great experience at Ashley Furniture. Cameron was excellent at helping us pick out the perfect furniture. Will be back.
Wally was so helpful when we were shopping for living room furniture. She even moved numerous coffee tables around just so we could decide what looked best. Cissy’s design taste was great. She helped us make the perfect choice.
Marcus and Carl did a wonder job!!!
Marcus and Carl were amazing! Pros! Thankful!
Cam and Gary did a great job!
Marcus and Carl- They both did a wonderful job and we loved how kind and friendly they were!
We received our bed today and Cam and Gary and it was someone else with them they did a good job and were quick
Cameron and Gary just delivered my sofa! They were so polite and professional! Definitely have your furniture delivered by these guys! You won’t be disappointed! And I love my new sofa!☺️
Cam & Gary delivered my dining table in under 5 minutes! They were so cautious & efficient. Thank you!
Thx cam & Garry for the nice set up!
The initial encounter with the sales staff wasn’t warm and inviting. We were reluctant to purchase based upon the attitude and demeanor of the salesman. Nevertheless, we did make a purchase. After the purchase, the one item we took home(the other item is on order)from the store was found defective. We immediately returned it to the store. Subsequently, the Sales Manager(Cissy)got involved. She was absolutely AMAZING!!!!! She should write a book on “Customer Service” and make reading it and adhering to it a prerequisite and a priority for everyone of her Salespeople. Cissy, you’re the BEST!!!!!! Thank you, Tyenegzerial and Mae
Darren Wilson is the best. Shopping for bedroom furniture Darren was very helpful and answered all our questions. Very knowledgeable. Will always ask for Darren when we shop at Ashley’s.
Marcus Carl and Cam delivered our furniture and did awesome! They set everything up and checked out all of the stuff and then helped me with an issue with our delivery. I appreciated it very much!
Marcus Carl and cam These guys did a great job!!!
The staff was amazing! Especially the CPU crew: They get everything done in a fast and efficient manner without damaging your goods. Give them a try!
My wife and I are returning customers at Ashley's and once again Mr Darren Wilson came through for us with our new bedroom suit. We love it and our dream home is finally coming together. We thank you Mr Wilson from the bottom of our hearts Darren. Keep up the greatness that you have shown for us
Just picked up our new living room furniture, the CPU Crew were awesome, got us loaded up quickly and was careful with our truck(which my husband really appreciated)and furniture. Very professional and helpful. A+
Marcus and Carl were very helpful and did a great job delivering and setting up our new power recliners.
Walking into a furniture showroom floor can be overwhelming! Cameron Gray was amazing at accessing what my needs were for my new space, pointing me in the right direction and accommodating my needs to find me great pieces at an affordable price to furnish my new living space. It made the big purchase less stressful and brought much needed peace of mind.
Marcus, Carl and Cam were great and delivered our furniture quickly and on time. Thanks!
Marcus Carl and cam did an excellent job, on time, courteous and extremely careful while bring the table and chairs into the house.
CPU crew was awesome
Marcus Carl and Cam are the best. They came right on time and were so friendly. They moved the furniture around so they could get through the house easily and put everything back just as it was. I would give more than 5 stars if I could.
Marcus, Carl, and Cam did a great job delivering and installing matress went above and beyond with service as they moved the old one to another room as the salesman promised very courteous and professional
Marcus, Carl, and Cam did a great job delivering and setting up the new furniture for my mom. They were friendly and respectful. Keep up the good work guys!
Cameron Gray is the best salesman! He took his time working with my budget. I got an amazing deal on a Tempur-pedic king size bed. Thank you!!! Y’all go to ASHLEY’S!!!
My husband and I recently purchased a sofa and love seat from Ashley’s! Our experience was wonderful. Dustin Kilburn (our salesman) was so helpful when I had questions (including sending me measurements after I’d left the store), and was readily available when my husband and I returned to make our official purchase. Will definitely be keeping this in mind for any further purchases.
Marcus and Carl were great! They were helpful. They went the extra mile. Thanks guys!
Kenny York helped us in our recent furniture purchase. Absolutely did a tremendous job, greeted us, walked us everywhere, assisted very politely and professionally, never pushed, and gave us a great deal on our selection. Seek him out if you ever drop by Ashley Homestore in Bryant!
Marcus and Carl did a wonderful job with my delivery.
Marcus an Carl did a great job of setting furniture up quickly an making sure to take great care of the furniture an if you go to the Bryant store talk to Alan the salesman great guy to work with.
Brian did a great job explaining and showing me options. I felt good with my choice.
Went by Ashley today and had the experience of a lifetime! Aaron Bostic went beyond & above to make sure I got the best deals. His level of customer service was top tier! Make sure you stop by and ask for him! I promise you will NOT be disappointed! He answered all my concerns and made sure I got exactly what I needed plus more! If the CEO see this; he definitely deserves MVP!
Marcus and Carl were very professional and courteous. The pups loved them too.
Cpu crew was great !
Marcus and Carl did a wonderful job thank you
Marcus and Carl did outstanding job !!!
Marcus and Carl just delivered couch right when they said they would without any issues. Great service!
Marcus and Carl were amazing, professional, and courteous. I would definitely recommend.
Marcus and Carl did a great job setting up our frame, we're so excited to try it out!
The cpu crew was smooth operation
Marcus and Carl did a wonderful job thank you
Marcus and carel they did a wonderful job and where very friendly
Marcus and Carl were here in a timely manner. Both are very efficient, kind, and pleasant to talk with .
Marcus and Carl they did an amazing job thank you for your service!!!!
Had a great delivery from Marcus and Carl! Very professional and friendly!
Marcus and Carl were professional, pleasant, and friendly. They made sure everything was proper and in place before I could sign the paper. They deserve a raise for sure. Best delivery men ever.
Marcus and Carl did a great job and made sure our furniture was set up and the electrical components were all in working order.
Evelin helped me find the perfect mattress and adjustable base. She was knowledgeable and efficient in zoning in on exactly what I needed.! Thank you so much. Cam and Gary were quick and courteous on the delivery and set up. They took time to adjust the bed height for us, too! Great job overall.
Marcus and Carl was great!!!
Marcus and Carl great service
Hey the guys are great. The CPU crew guys are nice and they treat me with the utmost respect. They tie down my merchandise and it's stays secure.. please acknowledge these individuals 🙏 😊
Marcus and Carl did great!
The CPU crew was amazing!
Marcus and carl were very professional and had us set up in no time. Highly recommend!
Marcus and Carl did a great job delivering and installing our furniture today. They were friendly and prompt. Because of our driveway trees they had to carry the furniture a long ways and it was hard work especially in this heat but they were kind about it. Thank you for a job well done!
Marcus and Carl did an excellent job. Extremely polite, speedy delivery and set up.
CPU Crew did an awesome job of customer service and loading my furniture!
Marcus and Carl we was on time very customer service and nice friendly I recommend
Marcus & Carl done a good a great job. Really friendly & professional.
My daughter bought a couch and it was delivered in a timely manner. Troy and Shawn delivered it and placed it with care.
Marcus and Carl did a great job. I recommend
Marcus and Carl did an outstanding job with my delivery and setup! I’m super picky and they made several adjustments for me and were very pleasant the entire time! I would definitely recommend both delivery guys!!!
The CPU crew did an awesome job loading furniture onto our trailer, very fast and efficient!
Marcus and Carl did a great job! Fast, clean, accurate and friendly!
Loaded it perfect! made sure everything was secure and did it quickly!
Great service from Andrew our salesman, loved the cpu crew, great job!
Very pleased with the quality of Ashley’s furniture. The experience has been great from the sale to delivery. Very impressed with Marcus and Carl on the delivery and set up of my furniture. Super nice and very careful with the furniture. Ashley’s give them a raise !!
Marcus and Carl delivered my furniture and lets just say, they were in and out. They didn’t hesitate on moving in a timely matter. Hardworking men, friendly and quick.
Mar us and Carl did a wonderful job
Marcus and Carl did an outstanding job.
Marcus and Carl did a great job! They were courteous and quick. Did a great job setting up our new beds and bedroom furniture.
Troy and Matt were so helpful and kind! They arrived in a timely manner and were extremely efficient! It was a pleasure working with these gentleman.
Great price! The CPU guys were a big help, Nick, Hugo, TT and Chavez helped me load up my new couch quickly and secure. I would definitely recommend them!
Marcus and Carl delivered and set up our new furniture today. They did an excellent job, very happy with their service! We would request them if we need more furniture delivered!
Marcus and Carl did an amazing job and are so so sweet and helpful. Absolutely amazing team that works fast and definitely care for their customers! Couch came in perfectly
Marcus and Carl was very wonderful and respectful and friendly. Thank you
Marcus and Carl did amazing job
Cameron & Karl conducted an amazing delivery . They gave me a courtesy call before arriving & arrived earlier than the estimated time. They efficiently and quickly set furniture up while being respectful of my carpets and pets. This delivery exceeded my expectations.
Marcus and Carl They were very detailed, young man, courteous, polite, They are true ambassadors for Ashley store
Marcus and carl. Did a quick and great job....super nice guys!
Marcus and Carl did a wonderful job thank you
The guys loaded our truck and strapped everything down for us. Super quick and easy service. Everyone was extremely friendly and easy to work with!
Troy & Sean did a great job delivering my beautiful love seat! They were friendly & very professional! Ashley’s is the BEST
Hugo and Nick did a fine job retrieving my item.
Troy and Sean were very professional and quick in their delivery.
D and Scott were very courteous. Service was fast and professional.
Troy Shean and Matt did a great job delivering my furniture. Thanks 🙏🏾
Troy, Matt and Shawn were on-time and super quick on the delivery and the install. And shout out to Bostic our sales rep
Kevin was amazing with helping us out! Marcus and Carl were wonderful when they delivered our new recliner. They were efficient and respectful in our home. Marcus even took the time to say hello to our kids who were playing in the floor.
Great customer service. The people at the store were very helpful in helping me find what I wanted and processing the order. The phone notifications went thru without a hitch. The 3 gentlemen who delivered my item were efficient and friendly. Great experience!!!
Marcus and Carl made delivering my new furniture a breeze!
Marcus and Carl nice and respectful! Great service thank you
Great delivery! Fast and professional!! Marcus and Carl were amazing
Marcus and Carl were awesome. On time and super helpful!
Marcus & Carl great job!
I love my new dining room set, mattresses & Tempur-Pedic base! Mark Alan was wonderful then Troy & Sean were amazing & took extra care in setting everything up perfectly. They were super nice, so friendly & made sure I was happy with everything! Thank you all!
Marcus and Carl Delivered with a great attitude!!! Recommend
The three delivery guys Cam, Carl and forgot the other gentleman name provided great service. My furniture was free of damages and they were really careful with bringing in and placing the furniture.
Marcus and Carl did a wonderful job and very net
Carl and Cam were extremely professional. They where extremely respectful and provided great customer service
Nick in CPU, helped load my furniture better than I’ve ever seen someone load a couch. He really outdid himself with the way he arranged it on my trailer so perfectly that I didn’t even have to strap this bad boy down. I don’t know who to tell but this guy needs a raise!! Employee of the month at the least! Highly recommend my boy Nick!
Marcus and Carl were prompt, polite had a sense of humor and were the best,!
Marcus & Carl were the BEST!!!!! They made my day!!!
Maria was so patient & helpful! She was knowledge & great!
Marcus and Carl provide really GREAT customer service. They are pleasant, respectful of me and my property, and ensured that I got copies of papers I signed. Thanks for having such good employees!
Marcus and Carl did an awesome job! They very very courteous and quick. Took 5 minutes to put everything together . Great service!
Everything was done well and efficiently. Awesome work.
CPU guys were great and friendly!
Great service from sales rep and delivery team! Love my new dining set!
Darrin & Scott did an excellent job delivering my new furniture. They were very professional, respectful, and set up my furniture in a timely manner. We were very pleased with the service!
Marcus and Carl Did a very great job and was very helpful.
Marcus and Carl were fantastic and kind and patient. And they taught all the buttons!
Guys in the warehouse. Straight up Professionals
Marcus and Carl were super nice guys and did an excellent job getting our sofa installed. Greatly appreciate their service.
Marcus and Carl did a great job!
My delivery team, Cam, Carl, and Greg were outstanding. They called ahead of time to verify and to let me know they were 10 minutes away. They ensured no damages to my delivery while delivering and they showed me how to use my couch while also checking to make sure it worked properly. They were very timely and professional throughout their time assisting me with my delivery. Job well done!!!
Marcus and Carl were very efficient and professional. Thank you
We had a great experience at Ashley — Dustin really took care of us! He found us something within our price range and got everything done real fast. I also ordered the delivery service and those guys work so hard! Cam, Carl, and Gary had my sofa from the front door to the back room in under thirty minutes.
The guys at the warehouse were so helpful and hardworking!
Marcus and Carl were fantastic! On time and wouldn’t let me do anything to help. They handled everything and took great care in handling my furniture. Courteous and friendly, couldn’t ask for better.
Marcus and Carl everything went so good. Marcus and Carl were awesome!
Marcus and Carl did a wonderful job and were extremely helpful. I have all hardwood floors and they made sure to not only protect my new furniture but also my floors!
Marcus and Carl did a great job delivering my mattress and bed
Good job and very efficient! Carl, Camron & Gerry
Cam, Carl , and Gary did an amazing job delivering our new furniture. Everything was handled with care. Friendly, respectful to our home. Extremely satisfied!
Marcus and Carl did a good job with delivery and very friendly!! They doing a good job with set up the sectional couch.
Marcus and Carl we great! Prompt and professional
Cam and Carl just did a white glove delivery for me. Awesome guys were in and out in 15 mins. While Carl was setting up cam explained me the feature of the mattress and the bed for me. Thank you guys. 👍👍👍
Marcus and Carl were very efficient in delivering my furniture. Delivery was scheduled between 3-7pm, and they called me at 2:40 with an update on eta. A quick setup, and out the door onto their next delivery. Marcus is very personable and helpful, Carl is very friendly too. They are an asset to Ashley!
Marcus and Carl was very professional . We appreciated their sweetness and so helpful in setting up the furniture. I give them an A plus on a job well done. Pat Hill
Marcus and Carl did an awesome job on delivering our furniture. They were very nice and took care of everything. Will request them next time.
Kam, Carl, and Chris delivered our couch! The doors were a Little tight for how big the couch was, but they figured it out and made sure the couch was protected the entire time!
Cam. Carl good service good patient Thanks
Cam. Carl Work great
Marcus and Carl did a great job during delivery today! Very professional, friendly, and got everything set up quickly.
Cam and Carl did a great job. They were right on time and were very quick and polite!
Scott and Darian did a great job! They were quick and did everything we asked of!
Marcus and Carl delivered our couch today. The devery was flawless and the customer service was next level. Thank you guys, great job!
Nate was super cool, friendly, and helpful. Couldn’t have asked for a better experience!
Cam and Carl are superior delivery crew. Professional and efficient. All house completed under 2 hours. Thank you
Marcus and Carl - they showed up early and were very quick and efficient about moving a dresser into our new baby’s nursery!
Marcus and Carl did an amazing job! They set it up quickly and efficiently, and made sure it was perfect before leaving!
Scott, Darian and Matt were awesome. It was very seamless! They were organized and got my table and chairs in without any issues. Thank you.
Marcus and Carl did a great job with delivering my couch!!
Marcus and Carl were extremely professional on time wish everyone did business this way.
Marcus and Carl did a great job. They navigated my watch dogs and were professional and friendly! Beautiful chair!!
Marcus and Carl did a wonder job I couldn’t asks for a better delivery team thank you
Marcus and Carl
Marcus and Carl are sum good workers..... customer service was awesome...thanks Ashley.... I had no problem with my delivery or setup
We had a great experience working with the store over the phone as we planned the move to town. Wish I remember the gentleman’s name as he was so helpful. Furniture was just delivered by Markus and Carl. They were quick, thorough, neat, and friendly. Very pleased with the delivery and work.
The warehouse guys were AWESOME!!! Very friendly, extremely professional, and exceptionally courteous!!!
Marcus and Carl did a wonderful job!
Shout out to Scott and Darian very professional and on time. Great communication. I would request them again if possible.
Cam and Carl were very polite and arrived at the time they said.
Carl and Cameron , are super friendly and delivered to my house quick . They get the job done . I’m so appreciative and thankful for the delivery on a beautiful dining table .
Marcus and Carl did an amazing job helping our family. Getting a new home, we were concerned as you always here the horror stories of the “deliveries”. These two men were amazing and put everything together for our liking and even moved it to the perfect spot a few times to make my wife happy. Thank you Marcus and Carl, we will shop there again because of you!
Cam & Carl did great on our delivery! Very friendly!
Everything delivered as ordered. Carl and Cam were very friendly and professional.
Matthew, Darian and Scott did a great job!!
Darian.scott.matt.did grate job
Marcus and Carl were awesome and delivery was fast and super friendly!
Can and Carl did a great job with delivering and setting up our furniture
Marcus and Carl are great! They have great customer service skills and are quick!
Darian matt and Scott was on time
Darian, Scott and Matt did an excellent job delivering our furniture. Fast and friendly service
Marcus and Carl did an awesome job moving my couch in for me. They were very careful with everything and made sure I looked it over and was happy with it before signing anything. Super appreciate them.
Darian, Matt and Scott was wonderful and got the job done quick.
Marcus and Carl they did a wonderful job and was on time and and fast thank you
Marcus and Carl did amazing on our delivery we definitely recommend them.
Marcus and Carl did a wonderful job on my delivery I’m very thinkfully
Marcus and Carl did a great job and they were very professional
Darian, Scott & Matt did a great job and was an enjoyable experience!
Job well done..Troy, Shawn and Gary did a excellent job..The setup was quick and easy..
Marcus and carl did a wonderful job and the service was fast.
Carl and Marcus They did a great job
Cam and Carl did a great job!!
Marcus and Carl you did a great job they are best please keep them there
Marcus and Carl did a fantastic job! And set everything up fast and on time! Huge thanks to those guys!
Marcus and Carl did a wonderful job
Marcus and Carl did a wonderful job delivering and setting up!
Carl and Cam on delivery were excellent. Quick, careful, friendly and efficient!
Marcus and Carl great job came on time perfect.
The delivery team Darrien and Scott were great. Our order had an incorrect piece for the design, but the guys called the salesperson, took care of identifying the correct piece, drove back to the warehouse to pick it up and returned to finish setting up the piece we had ordered. This was over an hour round trip, but they didn't hesitate to make sure we were satisfied. Great customer service start to finish!
I just wanted to say that my salesperson, Kelly, was absolutely spectacular! She went above and beyond to be sure I found exactly what I was looking for and made sure it was going to fit. Her decorating creativity is amazing!! If you need furniture.... be sure and ask for KELLY!! Darian, Scott, and Matt just delivered my furniture! They are AMAZING!! VERY PROMPT and COURTEOUS!
Darian, Scott, and Matt delivered our furniture with professional care. They communicated well, showed up at the beginning of the delivery window, and were careful with our existing furniture, walls, and baseboards. They were polite and respectful, and took my advice on how to best get everything inside the house. These guys should train others on customer service!
Darian Matt and Scott very helpful and good vibes
Darian and Scott were very helpful and polite! I appreciate their patience and help!
Darian and Scott did a fantastic job. I was really satisfied.
Darian and Scott were very timely, professional and nice! Will definitely use again and recommend to friends and family.
Cam and Carl were great!
You deliver guys Ashley furniture Marcus and Carle They was very professional Good to have them on your team
Marcus and Carl did a great job on delivery. Very polite and courteous
Darian, Scott, and matt were amazing today. Thanks guys!
Marcus and Carl provided exceptional service during our delivery. They were super professional and went out of their way to make sure everything looked and worked as it should.
Darian, Scott, and Matt were amazing help. Quick work, nice people.
Marcus and Carl did a great job they were very nice and helpfull
Darian, Scott and Matt were very helpful and made every effort to get the furniture in my crazy house with the small doors.
After getting my sofa home, there was a broken piece on one side and I contacted my salesman Bostic and he helped to get me taken care of very quickly. Cam and Carl from the delivery department came to my house and swapped out my sofa for another one very quickly. They did a great job and I highly recommend Ashley Furniture. Cam and Carl need a raise!
Marcus and carl they were very friendly and did an excellent job setting up our new bed. thanks guys!!
Marcus and Carl did an excellent job on delivering mattress. Thanks. Donna conner
Scott, Matt, darian did a great job and did not damage any walls! Handled my furiture well!
Marcus and Carl were amazing! They moved stuff around until we got everything the way we like! Thanks again guys!
Darrin and Scott were very thoughtful and professional. Made this a very pleasant experience. Thank you!
Darren Scott did a 👍 great job
Dusty our sales guy was a great. In and out. Delivery guys Marcus and Carl called when on the way. Very nice and careful with our furniture. Arrived early which was great.
Cam and Carl did a great job with delivery!!
I love the Costumer service they provide. Marcus and Carl really did an Awesome job with my delivery. They handle your merchandise as if it was they own furniture. They work extremely hard and is very professional.
Marcus And Carl did an Wonderful job. Great Service
Marcus and Carl did a wonderful job on my delivery. Excellent service
Marcus and carl delivered my furniture today, and i have been impressed by the professionalism and care when moving my furniture around thank you very much appreciated.
Carl and Cameron were curious and professional. On time and friendly. Great delivery!
Darian and Scott were very fast and efficient. They took their time and care when bringing in the furniture and setting it up.
Darian and scott did a great.
I would like to thank Marcus and Carl for delivering my mom's furniture they where very pleased for there hard and making sure everything works God bless you all.
Marcus and Carl, the delivery guys were very professional and very well mannered 👍👍
Marcus and Carl were amazing. They setup everything quickly, and they were very professional.
Darian Matt Scott very polite and efficient. We’re here on time
Love my new mattress. Cam and Carl did a great job delivering new mattress and assembling new base.
Marcus and Carl did a wonderful job.
Our delivery with Darian, Matthew, and Scott was fantastic. They were punctual, kind, and fast! Thanks so much!
Darian, Matt, and Scott did an excellent job and did it so fast! Thanks for bringing me my furniture in a timely manner! Great group of men!
Darian, Scott and Matt delivered my new living room set today. They were so kind and patient. They made sure to place the furniture exactly how and where I wanted it. They made the delivery process very easy for me.
Darian, Scott, and Matt did an awesome job with delivering the furniture while respecting the integrity of our home. They were accommodating and had great costumer service!
Troy,Sean,Gary were prompt and professional and on time!! Couldnt have asked for better delivery staff!! Thanks so much!!!
Probably the fastest I’ve seen furniture put together!!! Super fast and easy! Thank you to Troy, Gary, & Sean! very nice and respectful! I felt comfortable and safe with them. I am not disappointed!! I love it!!! UPDATE: My bed fell apart today (2 days later) but I was able to put it back together 😂 it seems like the frame wasn’t secured to the headboard and footboard properly. Just thought I should let you all know to prevent it happening to someone else.
Marcus and Carl were very pleasant and thoughtful with our delivery.
Darin, Matt, and Scott did my delivery and it was the best customer service I’ve had during a delivery in a long time. Absolutely amazing
Marcus and Carl delivered my dresser before time and it looks amazing! Everything was put together before they even came in the house!
Darian, Matt, and Scott wonderful delivery guys. They set up the couches greatly and are awesome very awesome
Marcus and Carl was awesome! Very professional and on time
Marcus and Carl delivered my furniture in an extremely timely manner. They were knowledgeable of their most excellent job. Good people to work with. Ashley Furniture should be very pleased and proud of these two hard working men. Thank you Ashley Furniture Thank you Marcus and Carl for your service.
Marcus and Carl are absolutely amazing!!!!! They were very professional and are now life long friends!!!!!!!! Love them both
Super helpful loading up and making sure our chair made it home safely.
Very pleasant and kind Thank you Marcus and Carl!!!!!
Marcus and Carl was a pleasure to deal with, very professional. They set up my furniture and made sure everything worked like it should.
Marcus and Carl is a fantastic delivery team
Troy and Sean were professional and quick. They arrived within the time provided.
Cam and Carl done an amazing job in making sure all our furniture was delivered and set up!!
Marcus and Caul just delivered our furniture. They were very professional and very pleasant. They were also right on time and very quick unloading and setting furniture in correct locations. Two very pleasant young men!!
Darian and Scott did a great job. Setup everything in my home as requested, and were very thorough and polite.
Scott and Darian were amazing and did a great job!!!
Troy and Sean did a great job delivering and setting up our new sofa! Can’t wait to sit on it!
Had my grandson bed delivered was very impressed with the delivery men. Very satisfied. Thank you.
Kudos to Darian and Scott, great job!!
Marcus and Carl did a great job .
Marcus and Carl were very professional, kind, friendly and very courteous, young man's. Thank you!!
Scott and Darian came in. They were very friendly and got the job done very quickly.
Love my new cabinet! Darian and Scott delivered on time and were very efficient and caring in the placement of the cabinet! Great customer service! Also thanks to Kelly for the great customer service at the store!
Those guys were so nice! They carried that stuff all the way around the house and were so nice about it. They moved everything out of their way, then put it all back.
(Translated by Google) My perfect delivery. Marcus and Carlos excellent people and excellent service. All perfect! (Original) Mi entrega perfecta . Marcus y Carlos excelentes personas y servicio excelente . Todo perfecto!
Darian and Scott did an awesome job!
Came way earlier than expected, and the guys got everything moved in the house super fast! Troy, Sean, & Gary already had everything assembled for us! Geshia sold everything to us in store! 5 star service!
Marcus and Carl did a very good job and were very friendly.
Great work Scott and Matt! You are the best! Totally satisfied with the delivery and your courtesy. Thank You So Much, Joe and Denise Hanna
Troy and Sean and Gary were great!!
Mark and Carl came with a great attitude and did a very good job. I'm glad I had them to the deliver to the house. Thank!
Scott and Matthew did an awesome job on our delivery in a very prompt and professional manner!!!
Marcus and Carl did a wonderful job today.
We had the pleasure of having Troy Sean and Gary deliver our love seat today and they were wonderful very helpful and very pleasant to work with it's been a pleasure
Marcus and Carl Jr, were professional and friendly!! Please have them deliver or next order!! They are an asset to your company!!
Wonderful experience! Our salesman Mark Alan Davis is the best, and the delivery team Marcus and Carl were amazing!
Darion,scott ,Matt they were very helpful very very nice young men and done a really great job
Marcus and Carl did such a quick job of getting out furniture into our house and took great care when placing our items! They had great attitudes and even joked around with my son making it easier to get the things into our house lol. This is the first time I’ve worked with Ashley and I will be continuing using them. Deanie in the store was so kind and helped us find our furniture! Thank you!
Marcus and Karl were very friendly and did a great job. Promised to come back and take the old mattress and box springs since there was no room on the truck. They even tightened up the old frame !!! Out bedroom suite is 22 years old and was bought from Ashley!! Still in great shape just needed a new mattress.
Darian, Matthew, and Scott were awesome!! They delivered a king-size headboard, footboard, and side rails, assembled the bed, and moved it into place. These guys were courteous, professional, and respectful!! I sincerely appreciated them!
Marcus and Carl Jr are the best!
I had the best experience with a handsome young man named Eli!
Darian, Matthew, and Scott were on time, very careful with the furniture, respectful and pleasant to be in my home! Great job!
Just received my mattress and delivery was awesome. Marcus and Carl were on time and and very professional. They took out my old mattress and brought in the new one. I am very pleased.
Matthew, Scott, and Darien delivered my new chest of drawers quickly and courteously. I appreciate their punctuality and care.
Darian and Scott delivered and assembled our ottoman, bed headboard and frame and loveseat, and were very professional, careful and friendly. We appreciate how they made sure that our door frames and hardwood floors were covered and protected so that they would not be scratched or chipped. Thank you Ashley Furniture for providing a great selection of lovely quality furniture and for wonderful delivery personnel.
Darian and Scott are such a great team! They were quick, respectful, and on time. I would recommend them anytime!
Darian & Scott delivered our very heavy replacement couch (buy the extra warranty…it is worth it!) They were very professional & courteous. Smooth & fast service. We’re very happy!
Scott and Darian were very professional and courteous with my delivery. They made sure everything was specific to my requests. THANK YOU! 👍🏼👍🏼👍🏼GREAT JOB!!
Darin, Scoot & Matt were professional with an excellent service.
Wonderful team! Darian, Scott, and Matt were great!
Darian, Scott, Matthew, They did an excellent job with setup of new furniture. They were courteous, professional, and did a good job with the delivery.
Troy, Sean, and Gary delivered my recliner and sofa sleeper on the 3rd floor of an apartment complex without an elevator and deserve the applause for it 👏. Very professional
Cam & Carl were GREAT , they set up my furniture quick and listened and placed my furniture where I wanted it . From start to finish I loved the experience with Ashley Furniture , my salesman was great , listened to my wants and needs. Delivery time was 5 weeks but it’s definitely worth the wait ! I love my furniture and LOVED the great customer service INSIDE the store AND OUTSIDE THE STORE ! 1000/10
Marcus and Carl did an amazing job at delivering and making sure everything was set up and working correctly.
Darian, Matthew, and Scot delivered my couch. They were very nice and polite. And very speedy. Would recommend them
Mathew, Darian, and Scott were great with my delivery! It wasn’t easy getting them in our new house that’s still being worked on. They didn’t complain one bit, and got them inside and set up quickly for me! These couches were a wonderful addition to my new home.
Troy, Sean and Gary did a great job delivering the furniture to our new apartment for Goodness Village! They were so friendly and helpful. Thanks guys !!
Thank you Troy, Sean and Gary for the excellent and speedy work today for our delivery for our non-profit Goodness Village. We truly appreciate you!
Thanks Troy, Sean and Gary for the excellent service when you delivered our furniture for Goodness Village!
Went in looking for a mattress and left more than happy. Customer service was great and the salesman Andrew was wonderful. He showed us a range of mattresses and was so patient and knowledgeable in helping us find the perfect one. We’re very happy with our purchase and will definitely be back.
Another update! Came back for a dining table and Jerrod was extremely helpful and got me setup in no time. Very satisfied with our experience. Absolutely loved our experience in this store today! Hope wasn’t pushy and answered all of questions wonderfully! Updating as we had the best delivery experience as well. Cam and Carl were super friendly, professional and efficient! So appreciate the great customer service.
Our salesman Johnny Nolan was perfect. He did an awesome job from the time we walked in to the time we signed papers. He took the time to fully explain everything and laid out all of our options for us. He was a pleasure to work with. I would recommend him to any family, friends or strangers looking to furnish a home!
I was not pressured to buy and was shown all my options. The sales lady Geisha was very friendly and listened to all my needs. I’ve went to a couple of furniture stores and the salesman always fast talking and that is a big turn off. I had a concern and I spoke to the manager Sissy and she got it worked out right there on the spot. I didn’t get the run around and I can say I will differently recommend Ashley Furniture.
From the moment we walk in the store I experienced nothing but friendly and I wasn’t pressured to buy. The manager (Sissy)worked and salesman ( Geshia)worked with our needs and I was so happy and satisfied with our purchase. I visited other furniture stores and felt so tired when I left but with Ashley’s I felt good about the whole experience!!
I went to this store to compared the prices with other stores, and I was surprised with the large inventory, prices are accessible for all types of budgets, the sales associate who works with me, was Waldina Guzmán, she’s very kind and find the best prices, I really recommend Waldina’s job. 🫰🏻 Excelente tienda con servicio de español, a si que puedes ir con confianza de encontrar personal en español, en especial Waldina Guzmán. 👍
We had the best experience, Maria was very helpful with finding us exactly what we wanted! Darian Matt and Scott were beyond exceptional when they delivered our sectional!!!
Emily, Kristy, Andrew, Cissy Price, and last but certainly not least, Hope are the absolute best. They showed exceptional customer service. They’re like family to me! I love them dearly! They are the absolute best! I’ve gained 5 family members. Hope is the best!! I couldn't figure out how to submit another review so I just edited this previous review. I went back to Ashley's Furniture on 5/20/23 for the second time and I had THE BEST experience ever once again! I ABSOLUTELY LOVE Emily, Kristy, HOPE, CISSY, ANDREW, Paige, and Johnny are the best people! They've always been like family to me every time I step foot into Ashley's! I love Cissy and Hope!!!! I'll always come back and visit my Ashley's family!
Nice selection of furniture
Cameron was profession and incredibly helpful. We'll be back because of him!
Quality furniture, but... You make your own deals. Their markup appears to be substantial. Buyer beware... highest buying etiquette on these premises... pay via accumulated cash... sign nothing. Bargain them down with your feet. STORE RESTOCKING FEE IS **20%**! Even in the inflationary end of the era of COVID, that feels greedy and malicious.
I purchased a lift-recliner last week for my Daddy going into assisted-living. My cousin recommended Sandi Brown and I couldn't be MORE pleased! Kristi and Emily handled the transaction and they were great also! The experience took less time than expected, was quick, efficient and fun! I WILL return in the future! Thanks, Dana Smith
We are very pleased with our service at Ashley furniture by Dustin K. Dustin was extremely helpful to show us exactly what we were looking for. Dustin was knowledgeable about the product. We highly appreciate and recommend Dustin K. at Ashley in Bryant, Arkansas.
Austin Guthrie is top notch! He is kind and goes above and beyond for his customers. He makes the buying process easy and enjoyable! Highly recommend him for your shopping experience!
We couldn’t be happier with our experience at Ashley Furniture. Austin Guthrie was very knowledgeable, pleasant and helped us find everything we needed for our beautiful new home. We will be back!
I went to the Ashley's looking for a new dinner table. Jana was very helpful. I left with a few ideas on what I wanted but needed to make sure it would fit. When I contacted her she said she wasn't at the store because it was her off but she was still able to help make a decision. I am very pleased doing business with her.
I had great customer experience at Ashley Furniture! My salesperson, Johnny, spent time looking at all of the options with me and even helped to design my living room. I highly recommend checking out the store!
I was looking for a complete bedroom set and new mattress. Jana spent a few hours with me showing me different sets and listened to what I liked and didn’t until we found the one. She did the same with the mattress. I would definitely purchase with her and Ashley’s again.
Had a great experience here!! Kenny was very helpful, attentive, and friendly. Always there to help out with whatever I needed!!
Allen was a pleasure to work with! I told him what I was looking for and he showed me, was exactly what I was looking for!!! Quick and easy!!! Thank you Allen for such an awesome experience!!!!
Dustin was amazing!! I will be sending any and all future business to him!!! Will definitely be coming back JUST because of him!! Thank you Dustin Kilburn!!
Can't say enough good things about Aaron! He was extremely helpful and knowledgeable. He actually listened to what I wanted and made sure I got it in a price that worked for me. Will definitely be going back when it's time for my new couch and asking for him specifically!
Love this place my sales guy Kenny was great, helped me find the perfect mattress for what I needed. Shout at to Hope for making the sale go thru smoothly. If i need furniture I'll be back to see these two.
Ask for Mark Allen!!! He has helped me multiple times and it has always been a great and easy experience!! He goes above and beyond for his customers!!
My salesman Darren always helps me in store and if there is something he thinks I might like he never hesitate to call. Thank you for always giving Great Service!!!!
Kenny York was so helpful and knowledgeable. The professionalism was off the charts. Will definitely be back in the future!
Great Selection and great pricing. Friendly staff. Kevin in the warranty department is amazing! Had an issue with my dining room chairs and he took care of it quickly. Will definitely be back to shop here.
Beautiful Quality Furniture a little pricey but well worth the pay it lasts a long time
DO NOT BUY ANYTHING FROM THIS COMPANY. They could care less about their customers. Plain and simple. Screwed me out of 600 bucks and now im stuck with a pile of junk for a recliner they have come out to fix so many times and even stripped one of the bolts out then blame me for breaking it! TREAT CUSTOMERS BETTER! ASHLEY FURNITURE DO BETTER! It’s been 2 years and now ima have to find another chair! Some how I don’t feel like I got my moneys worth!!
The person in sales was very helpful. Did everything possible to help me find what I was searching for. He found it and ordered it. I'm very pleased with everyone. They are great
As always, the folks here have taken wonderful care of me. Johnny Nolan has gone above and beyond to make my experience outstanding.
Don’t buy from Ashley Furniture. This furniture was bought as a wedding gift less than 2 years ago. A repair person has repaired it 2 times, they have an extended warranty now being told the salesman didn’t tell the truth about how the extended warranty works.Extended warranty is nothing more that a scam.
What an exemplary experience we have had at this Ashley Furniture store. Our sales assistant Cameron was professional, yet friendly, extremely knowledgeable and devoted to helping us get the best deal possible on our purchases. He was also swift to respond to texts or calls. We found his remarkable client service skills unique to the furniture sales industry, making it a true pleasure to do business with him and this store!
Nice furniture but pricey
Great customer service! They go above and beyond so that you can find the furniture you are wanting.
Very courteous and professional.
I had the honor of dealing with Darren Wilson. See him for the most friendly and helpful experience.
Most of my furniture comes from here. I had a delivery last Wednesday from some of the best delivery men I have ever encountered. I just want to shout out truck 4 and all of their hard work and professionalism.
Great experience at Ashley Furniture Store. My sales representative G. Simmons was superb. Friendly, professional and knowledgeable about the furniture in the store. When I need furniture, Ashley will be my choice.
We were shopping for my son's first apartment. Alan was wonderful. We got great deals on just what would feel and look great.
One of the older gentleman salesperson (didn't get his name but I think it was Tim ) was very rude and condescending. He made very inappropriate remarks about my weight and size. Such a shame because the store itself is very nice and beautiful but this kind of behavior is unacceptable.
Great selection & amazing sales associates, Hope was the best she helped us find everything we was wanting no pressure & no hovering will definitely be going back !!
I drove 70 miles to get there and when I walked in 2 girls were sitting behind the counter. I explained I was looking for a recliner for a friend who’s going through chemo and I didn’t have a lot of money but wanted one comfortable. One girl started telling me I needed an adjustable bed so my friend could set up. I said again I wanted a recliner. She said “there’s some over there and some down stairs” After I walked around for awhile she asked if I wanted her to get someone to help me. I was already aggravated so I said I would just look myself. I went down stairs and was followed by the other girl talking in On her phone . I went to the restroom and came out and she was still there waiting for me. She followed me until I got to the front and a real nice gentleman named Alan offered to help. I explained what happened then left. I went down the street and bought her a recliner. I will never be back and neither will my family.
I will never buy furniture from the Bryant location again. We ordered a sectional and we were told it would take 4 weeks to arrive. We are going on week six. Every time we call the store the Manager refuses to get on the phone with us and explain where our order is. We were called on Saturday October 8th by our salesperson apologizing for the delay and we were told our furniture would be in the store October 10th and to contact the store after 4 pm. We contacted the store, they transferred our call to a warehouse worker who has no idea how to find our order. Went back up front to a salesman who spoke to the manager standing next to him, her response when he asked her to help me was “she didn’t have time to deal”. Now I’m not a manager of a furniture store but this is unacceptable. We have been told four different versions of why we still don’t have our furniture. We have been told it’s not able to be tracked from the warehouse, it may not be “scanned in” give it a few days, they have no way of knowing “when an order ships “. I am so beyond frustrated with the entire Ashley’s of Bryant Arkansas. Our salesperson was exceptional and stays in touch with us however the management and general customer service is horrendous. Going forward we will purchase items from the Searcy Location I hope that with adequate training the management, warehouse staff, computer systems used to keep customers up to date will all become more consumer driven going forward. Shame on you Ashley’s for your customer service
I would like to say that Emily in Financing was very professional and courteous. Emily knowledge an professionalism will make me want to continue shopping at Ashley’s.
Great furniture good prices
Great friendly service. Great selection!
Ashleys was so cool and when we left they gave out a pack of big waters 😃😃😃😃😃😌
Great deals on great furniture! Evelyn is the best!
Great service from Cameron and found all the pieces we needed for our new home.
The salesperson was fine. But beware of the obnoxious, ridiculously high delivery charges…$250-$450! For one sofa.
Great service
Johnny W. Nolan was one of the best salespeople I've ever dealt with. Not pushy, showed us exactly what we asked for, super polite, answered all questions patiently. Will be going back!
Mike and James did a great delivery.
Prices are to be expected, pieces are lovely, staff is superb
Darin was a great sales and associate. Friendly,quick and helpful.
Super nice guys that loaded my furniture. Fast, friendly no complaints
Love Ashley Furniture Home store! Just left there and got two electric recliners that my mom had picked out! Jay Stephens took great care of us, was very kind and patient! Thanks so much Jay!!
The absolute best costumer service experience with a gentleman name Kevin, he made sure my problem was very well taken care of. He went above and beyond, experiences like this is most definitely how you retain a customer and gain repeat business. Thank you Kevin
Edited to add: The sales manager spoke with me and was so nice and helpful. We were able to work everything out! Can’t remember his name, but he’s awesome! Changed from 1 star to 4 stars. My husband and I purchased 2 recliners through Sandi. Never again. The recliners themselves are wonderful. The overall experience just infuriates me…. From shipping to paying. We decided to finance them for 0%apr for 24 months with so much down. Yes, we could and have should just paid cash. Not one person told me that I was signing up for a credit card until I received it in the mail. I called the company and was informed of my minimum amount due and that if I only paid my minimum amount, the chairs wouldn’t be paid off in the allotted time and that I would then have to pay their ridiculous interest rates. NO ONE TELLS YOU THAT!!!! The chairs online are cheaper than we paid for them and she came back with some bogus excuse that the sales manager missed marking the chairs’ price up and they “actually” should have costed us more. Just like any sales person, she’s full of bs.
Has really went down hill except prices have went up hill
Didn’t have what I needed.
Darren Wilson at Ashley and the rest of the team are INCREDIBLE. Hands down this has been the most pleasurable experience purchasing furniture. They made it painless and the customer service is phenomenal. Thank you SO MUCH for helping our house become a home .
Dustin was amazing.. helped me find exactly what I wanted without the hassle and stress. If you’re looking at new furniture and want exceptional service, ask for Dustin. By far the easiest shopping I’ve done and I went into the store not knowing exactly what I wanted. He definitely made the process an easy one.
Helpful staff!! Check out their outlet!!! Found just what I wanted!
I would give 0 stars if I could. Walked in and immediately was asked what are you looking for, told him, he said we don’t have those and no one makes them but let’s look. I told him it’s on your website and is your house brand. Continues to argue with me and and tries to wait on people coming in behind us. One of the rudest salespeople I’ve ever had and will continue to tell everyone not to waste their time. I’ve heard all the terrible stories everyone in Little Rock tells, and now I’ve experienced it. Go anywhere but here.
Best place ever for all ur home needs friendly staff good prices indont only belive in ashleys I buy from there and I work there they take real good care of there employees
I have no complaints about this business. I've bought several pieces of furniture from them and I've never had an issue. The sales agent that I use is named Hope and I could not recommend her highly enough.
They lied to me about protection plan coverage. The sales person told me!you can used in all states for this protection plan but when I called them only working in Arkansas. This is how they lie. Protection plan is $219.99 This is how Ashley homes lied. Hope they used the money to buy for prescription or medical expenses I thought white people don't lie but they do nowadays. I got lied twice in protection plan
I wanted to get a price to compare prices and the associate got mad at me and wouldn’t let me have the price sheet or even take a picture of it. Too busy worrying about commission instead of actually helping me. I suggest shopping with Johnson Furniture. They give good prices and have much nicer staff.
Bought theater/love seat.
Kevin did a great job 👍
Looking for living room, dining room, and bedroom furniture. Saw nothing I liked.
SANDI SANDI SANDI The most attentive sales person. She listens and helps. I have health problems and knew exactly what I needed. I will be forever grateful for your help. Thank you. Sandra
We went to Ashley's Homestore in Byrant Arkansas and a very nice lady named Geshia Bills and she went way beyond the call of duty both me and my husband was in wheelchair and my daughter push me and Geshia pushed my husband all around the store to show us all the bedroom suites and she was so kind so if your looking for any furniture we highly recommend Ashley's Homestore and ask for Mrs Bills.She will take good care of you.
What you'd expect
Dustin was awesome
Mrs. Geshia Bills was Excellent in my customer service experience. She was very helpful and knowledgeable about everything I needed for my new home. Thank you Mrs. Geshia see again.
Very nice sales people! Helpful on questions!!
This is the third time we’ve bought from Ashley’s after always doing lots of research & on hands looking. We always end up back here. Kelle was an amazing salesperson & found exactly what we needed as well as wanted for under our budget and filled it with quality pieces. After shopping around for 18 mths & checking prices & quality, we may have waited a few weeks but it was well worth it. When delivery time came Marcus and his sidekick could not be beat! His respect for our property and consideration for us went above and beyond what most would do. They are both awesome and definitely deserve only the best anyone could ever provide them. Thank you all.
Love this place but you have to be careful and make sure what you want is in stock. I've been waiting on a bed since October 2021 and still have not received it.
Good selection of furniture. Great staff. Friendly and knowledgeable.
A very good experience. 👍
I want to give them zero stars, they are the most disrespectful company I’ve ever purchased from. My couch that I purchased was defective and they will not fix it, they will not replace it, they have canceled both replacements that we have taken off work to accept and didn’t even tell us until we called to ask where our replacement was. They will not be helpful in anyway, this is the cheapest worst company I’ve ever seen in my life. Don’t bother purchasing from them. All you’ll get is a headache.
Tiffany Spann was the most amazing salesperson and helped us get the perfect new couch. She made the whole process quick and easy while still giving us privacy to discuss what we wanted without any pressure. Marcus and Mason on Truck 4 were the most professional delivery men I have ever seen. They were kind and courteous, very gentle with our new purchase and inside our home, and they made my son feel like he was helping (he's 3). This whole process has been totally amazing and we will definitely be going back for all of our furniture needs!
Nice
Great quality
Went mattress shopping, loved the selection & salesperson was very helpful & super nice.
I’ve been working with Erin and he’s been terrific. Anytime I call him at the Bryant Home Store he’s always there to help. Very polite, finds the products I’m looking for. Extremely knowledgeable. Will continue to have him as my salesman! Thank you, Lorraine
Was looking for mattresses and Kevin was very helpful & patient. He took the time to explain the different levels of quality from one brand to the next and narrowed it down for us quickly based on our needs. Very helpful but never pushy. 2 thumbs up!
Was looking for a hideaway bed and their Salesman "Kevin" pointed out a sectional he was going to buy. I liked it so much, my wife and I now plan on buying the same one. Kevin was very helpful looking up information to answer our questions and he wasn't upset at all that we're buying the same sectional that his is! :)
Always a pleasant and professional experience here. Cameron is very knowledgeable.
Had a great experience my first time in. Kevin was great, kind and efficient. I wasn’t sure if I would find what I needed and He helped me get exactly what I wanted.
The atmosphere and The Customer Service was Awesome! The Entire Staff treated us with Love!! Ms. Felicity and One of The Floor managers went above and beyond to meet our needs!! TGBTG! The Lords tells us in His Word to walk by Faith and not by sight, so keep your head up and Be Faithful! Be Blessed and Be Encouraged! 🙏🏾
Kelly Adams met us at the door when I first came into Ashley’s and helped us pick out our new furniture. She never pressured us and gave us time to look, but stayed close to answer any questions we had. When we picked out our furniture she made buying it and the paper work easy. Even after the initial purchase when we found accessories online that we wanted added she handled it quickly. Kelly Adams made our purchase at Ashley’s a pleasant and easy experience.
Very easy shopping experience. Dustin showed me exactly what I asked for, made suggestions, and let me decide what I wanted
Kelly Adams is the epitome of a professional sales person. Very knowledgeable about all the products and took into account my house design when picking out furniture. Even got a good deal on a Temperpedic! Thanks Kelly!!
Dustin was amazing, professional and so friendly! I will definitely be back! I definitely appreciated his honesty and how knowledgeable he was. He made buying new furniture a breeze and stress free.
I was in desperate need of a couch for my new apartment. A friend recommended your specific store. I was help out by the nicest sales person, I think his name was Dustin Kilburn. He was incredibly knowledgeable and showed me a variety of options within my budget. He was able to get me a good deal on a piece I adored. It was promptly shipped straight to my new place and handled with care by the deliver men. Some excellent customer service at this store. I will be shopping here again for all my future furniture needs.
My sales woman Maria was excellent! She practically ran around the store the last 30 minutes before closing with me to help me find the perfect couch! I appreciate her effort and knowledge at the end of her shift! And my delivery crew - Rakeem & Karl were prompt and kind. Great customer service all around! Thank you
Hope was very very helpful, she was very patient and helpful with my mother in law as she has to use a walker. She made sure she understood everything she was explaining to her. Thank you Hope
You pay up front. but items may not be available for many months.
Alan at Ashley’s. went out of his way to get us a great deal on our bed frame, mattress and adjustable stand. Our entire experience was amazing! Alan thanks for being so nice, fair, and honest. Also thanks to the guys driving truck number 5 who delivered everything. I apologize for not getting your names but you guys were great and deserve recognition also. Thank you Alan we will be coming to see you whenever we buy new furniture from now on.
Such an experience everyone had smiles and greeted us as we walked in and around the store, the man who helped us Mr. Mark Davis was absolutely wonderful very helpful and a pleasure to meet we will be shopping for more lovely furniture soon if you want someone who is involved in the process and not pushing you to purchase but is helpful and making sure you find exactly what you want Mr. Mark and Ashley's Furniture is the way to go
Visited yesterday great selection of in stock furniture worked with Aaron he was very knowledgeable on all products and was very friendly! Thanks!
I added Ashley warranty. But it wasn't until 5 years I needed a cleaning. So i could take off sectional covers and wash them and the cotton encased filler was encased in a pillow like substance was identical to to sectional piece covering slip.. 5 years later when needed. I called because one of back pillows is just stuffing and no encasing. Not only did they lie that each pillow was ecases with surfing, bit told me I was past warranty.
My husband and I have been customers of Ashley in Bryant for many years. We are well aware there are supply chain and production issues because of C-19. We both work in industries that have been impacted for the same reason. However, it seems as though the virus has also made people lose their common sense, human decency and void of customer service? It SHOULD NOT have had any effect on those things. As a matter of fact, customer service should have been gold standard because of extremely long wait times and delayed E.T.A's. However, that has not been the case with Ashley. They took our money and then they were done. We ordered furniture the beginning of May. We were told then, 6-8 weeks, which would be end of July. Eight weeks came and went and they never ONCE contacted us with an update. At 10 weeks, we went in to the store, in person, spoke with a manager, (our salesman wouldn't even make eye contact) and were told that our chair and ottoman were there, but it would be a couple more months on the couch. Ignorantly, we left the chair and ottoman because we didn't want to pay for another delivery. September 25th, they delivered the couch and chair but NO ottoman? All of a sudden, the ottoman that was there earlier, had disappeared. They didn't have any explanation, didn't care and shrewdly said it would be another month. Guess what? A month later and still, no ottoman, and they still didn't initiate communication. If we want to know something, we have to call them. So this morning, we did. Now, they have said they have NO idea when the ottoman would be in. We have been patient and understanding in spite of the fact that they have been HORRIBLE communicators. A simple phone call, giving an update on the status of an order would've made a huge difference, but to not get that AND now they "lose" furniture that was already there!? Unacceptable. They swarm like vultures descending on highway road kill when you enter the store, but after you buy, they are like fat cats, basking in a windowsill; totally lackadaisical, indifferent and void of any "give a damn." Just a little bit of customer service can go a long way, but at a time when they should be giving their utmost, Ashley Furniture in Bryant has been weighed, measured and found wanting. Thoroughly disheartened and totally disappointed.
First, my visit started out amazing! Then, they kept following me around and completely being a nuisance!! I understand that it’s their job but please stop coming to me every 2 seconds. Then, my lovely daughter, Avery, asked a question about their sheep. She asked, “are the sheep for sale and do they come with this jacket?” but the salesperson was so disrespectful and ignored her every time and even shouted at her to be quiet. So rude.
I always receive exceptional customer service.. Love shopping here. Hope was very helpful and knowledgeable...
Store personnel are like vultures gathered and ready to pounce the moment you walk through the door! I like to wander about for a moment or two before being approached.
I’ve always ordered from Ashley’s and usually receive outstanding customer service. This year with them has been a pain. The set I ordered originally had very bad quality, thankfully I purchased the warranty. After they reordered, the new set was still causing issues. They decided to let me do an exchange. I upgraded and paid more to have what I thought was better quality. This wasn’t the case, it arrived damaged to my home on a Friday. The delivery guys were very nice and friendly. I texted my sales lady pictures and concerns. She could careless, never heard back from her. Thankfully Kevin contacted me and advised the sales lady should call me no later than the 7th of September. Didn’t get a call of course but I was okay since I knew we had a holiday over the weekend. Well the 10th came and still nothing, I contacted Kevin and of course he took good care of me and reordered the set. The set arrived Saturday, October 2nd. And what do we know, it’s damaged. Delivery guys nice, professional and concerned. They took pics and documented. Kevin reached out bright and early Monday the 4th, trying figure out what we can do. He ask to allow him time to talk to the big boss and he would call me back Tuesday morning. Called returned and he states that the big boss isn’t willing to compensate me for the inconvenience. He’s willing to give me a full refund and pick up the furniture or I keep it as is… Bottom line, they do not value their customers. Once you sign the deal, they can careless of how you feel. Patience, calmness and time is what I gave; to end up having to start over with another company. So, I say to you, if Kevin could run this store, it would be great. He’s very nice, trustworthy, professional and timely. He’s great but the head boss and sales side of business is ridiculous horrible. I’ve experienced issues with two different sets, had a tech come to my home twice before the pandemic and once during, both sets had to be reordered/ replaced upon arriving to my home. And now I’m having to try to find a different set, with a different company and wait on the delayed delivery. Not right, not fair but lesson learned!!
Furniture is the best, so nice. Service was exceptional. Aaron Bostic was super. He helped me and answered all my questions. I recommend this store and Aaron to everyone.
Fair prices
Very disappointed! I ordered my furniture in June and was quoted 14-16 weeks. I received a partial delivery of some of the pieces and was told the sofa and tv stand would be here in September then it was the first of October. I got a call this week saying that my sofa had been pushed back yet again until November and the TV stand wouldn’t be available until MARCH OF 2022!!! I’m so mad because when I picked out the furniture it all revolved around a certain color scheme and none of the other options they showed me would work. I got a call recently from one of the sales reps offering to give me the floor model but I was still under the assumption that my stand would be in the first of October so I opted to wait, she never said my furniture had been pushed back so long or I would have taken it, she told me she was just asking before she asked someone else. I will never shop at this store again!! If they had been upfront and said it could take damn near a year to get your furniture I would have went somewhere else! Very very upset!!
Because Andrew patiently listened to what we were looking for, we will be coming back to the Bryant Ashley Furniture store for our future needs and wants. He helped us find the perfect convertible sofa solution we were looking for. Thank you so much Andrew.👍
"14-16 weeks" for furniture and then they can't even bother to let you know after contacting them multiple times that your furniture hasn't even been made yet.
took forever to get my order
I ordered from Ashley twice last year with no issues and that is why I went back this year to order a bunch of furniture. I ordered the furniture in March and it is September and I still don’t have all of it or an accurate ETA of when I will receive it. None of the furniture was delivered in the 8-12 weeks we were quoted. After 14 weeks we got a partial delivery. They didn’t schedule a time to deliver the furniture and called me when they were already at my apartment. Because I had been waiting so long I left work to receive it, but I was very frustrated with them being inconsiderate of my time. One of the items we received was defective so I was quoted an additional 6-8 weeks and that was, yet again, not an accurate time frame. I regularly ask for updates every 3-6 weeks given how long the furniture is taking and the last time I asked the salesperson appeared frustrated I was messaging him. It’s not my fault that my furniture is taking so long that I want an update! I have now been given multiple incorrect time frames and at almost 6 months later I am appalled I haven’t received all of my furniture yet. My advice would be to ask if something is in stock so you don’t have to wait months like my boyfriend and I have. It is NOT worth it and I won’t be shopping from Ashley again.
I found out that Ashley’s in Bryant, AR will put their sales before their employees and their families. Even when given ample notice they refused to allow an employee to attend an immediate family members wedding. The employee only asked to leave a few hours early, they didn’t even ask for the whole day off. I have purchased all of our furniture from them for years but I will never buy a stitch from them again and will tell everyone I know the same thing. BOYCOTT ASHLEYS.
(Translated by Google) It's May Nice everything but the ones I liked take 6 months to arrive, we need them now. BUT WE FOUND. (Original) Es may Bonito todo pero los que me gustaban, tartan 6 meses en llegar, nosotros los necesitamos ya. PERO ENCONTRAMOS .
Too much wasted time by employees following customers around like some kind of a feeding frenzy. Wrapping in warehouse damaged merchandise (mine also). This was observed at the Bryant store. Never shop there again. Pitiful management.
I love my furniture but I can only give 2 stars because of my overall experience. I went to the Ashley Outlet on June 23, 2021. I was told by sales rep Felicity that the items I like would take 14-16 weeks to arrive, she specified this time frame was something they had to tell us and really it only takes 3-4 weeks. The 3-4 weeks was mentioned after I said I would go somewhere else to look. I figured waiting a month wasn’t too bad and placed an order for 4 items paying over $1000 in full. Felicity gave me her cell just in case I had any questions. 3 weeks later I called her for an update she apologized and said the warehouse is backed up and delivery would be about 14-16 weeks arriving sometime in Sept. I reminded her about the 3-4 weeks and she politely apologized again. I tried to remain hopeful that my items would come sooner. She did let me know that my wall shelf and chair were in. I just needed to wait on the sofa and loveseat. Long story short I called to cancel and was told there would be a 10% restocking fee. Felicity gave me the option of exchanging what I ordered for items they actually had in stock. She took pictures of sofas and text them to me to choose from. I ended up picking 2 matching sofas and I was refunded $160 (the difference from what I paid originally). This happened the week of July 12. I ended up going to the store to pick up my wall shelf and chair but there was a mix up and I was told I had to come back to get it. Then later that night Felicity told me I could have picked them up and the warehouse guys were confused. All of my furniture was delivered on July 22. I love my furniture and Felicity was helpful in the end but the entire experience was frustrating. I don’t like being mislead just so a sale can be made. The 3-4 week timeframe shouldn’t be mentioned at all. If you purchase here ONLY buy items in stock. ****Response to the owner’s comment *** I understand 14-16 weeks is the time frame for delivery. Felicity expressed that to me up front BUT as soon as I said that I would look somewhere else she told me it was really 3-4 weeks for everything and they just say 14-16 because it is required. It is my fault for believing a sales person who will say anything to save a sale. I am not the first person to comment that they were given a shorter time frame so maybe speak to your sales team about lying.
I found and bought a recliner over the phone from Ashley's. When I walked in to pick it up I was blown away. Huge selection of gorgeous furniture in a nice building. I want to go back a d check it out better. Also, loading was great. You pull up to a dock and they load it. Super nice employees!
Very nice showroom and the sales staff was not pushy nor did they hover over us while shopping.
Great experience with Ashley's Furniture. From our purchase to delivery. Will use them again
Purchased living room furniture. Great experience.
If I could give a 0 star rating I would.. Do not shop at this Ashleys. They will say whatever they have to, to get a sale. As mentioned by other shoppers, they will and do lie about their delivery dates. We purchased a king size bedroom suite on April 26th and it is July 20th and we still have not even received an estimated delivery date. We were pretty clear about not wanting to wait months on furniture (as to why we did not originally purchase at Hanks in Little Rock.. they were honest and transparent about their delivery times), so our sales rep Terri showed us a few certain suites that would only take 4-6 weeks to deliver, versus 16 weeks. We went with an option that would allow us to get it by the end of May. When we followed up at the end of May, Terri told us it would be just a few more weeks. 2 weeks later I followed up with Terri again, and she told me she was truly sorry but it wouldn't be in until July 20th. Today is July 20th, and we still have not received an update, nor has anyone called us to update us with a delivery date. I asked Terri to have management call me, but she did not. They do not care if you get your furniture as long as they make their commission.. they will say whatever they have to, to make the sale. Visit Hanks furniture in Little Rock off of Bowman. We went there first and the sales man told us it would be 14-16 weeks before we received our furniture. If we knew we were going to have to wait that long, we would have shopped at a place that has integrity like Hanks... not a place that will manipulate you for a sale.
Do not buy from this place! They say it will be 3 weeks for delivery then when your furniture isn’t here in 10 weeks they say “legally” you have to wait 14 weeks or we charge you 20%. If you want to wait for 4 plus months for your furniture then this is your store!
Great experience
Do not shop at this particular Ashley's unless what you want is already in stock. We bought a bed and were told that it could be delivered in 2 weeks, a month at the very most... "but it never takes that long." After lots of frustrating phone calls and lack of a definitive delivery date we finally got it 9 weeks later!!!! But the most frustrating part is there was no apology from anyone or thank you for waiting.. not even from a manager. They acted like we were being ridiculous for being upset that it took so long, just shrugged us off and said "covid." So disrespectful! They could have offered free delivery or a small store credit to make up for their ineptitude.
Excellent found everything I wanted. Tiffney was extremely helpful and pleasant. Would highly recommend.
Quick and easy
Jeremy King was awesome in assisting us today. He was so kind and polite and did not pressure us. If anyone comes to this store please ask for Jeremy!
Moving from Florida to Arkansas. On 06/12, I placed an online order with Ashley Furniture store; bedroom, mattress, and living room set. After a few days, I contacted Ashley's to verify and confirm delivery. A week of calling, emailing, and chatting with representatives, no one could give me a clear answer about my delivery date and time. Today, 06/24, after escalating the issue due to frustration. I was told due to issues with there system and assigning me an ERP number my order would not be delivered until August. Orginally the time frame on the website estimated it would be 2-3 weeks for Mattress and Bedroom set (Zelen), with the living room set the end of August. Move in date is July 1. Customer service about the issue was unsatisfactory. I spoke to John on Saturday June 19, I am still waiting for a call back. Aaron the manager was on lunch when I called. I am still waiting for that phone call as well. No one even attempted to try to help by recommending any other items potentially in stock. Moving to another state is stressful and Ashley's furniture store definitely added to the stress and was not sympathetic at all. However, I am thankful for Nikki and Mickey for not passing the buck. These two took the initiative and time to assist me and explain to me throughly about what was going on with my order. Due to delay I was forced to cancel my order. Unsatisfied Customer In Response. Online stated estimated delivery time was 2-3 weeks for the Zelen bedroom set, July 24 for the Kestrel living room set, and 1-2 weeks for the mattress. Very different from August if order was placed on June 12. I can provide the screen shots at the time of order. Furthermore, the representative apologized for the inconvenience of the delay. Please feel free to contact me. Sincerely.
5***** for sales and only 1* for delivery. Delivery guys were rude, dismissive and totally unhelpful.
Been looking for new furniture for sometime now. We found their memorial day sale online and called just a few minutes before they closed and they were more than helpful getting our order in at the last minute. When they delivered the furniture a problem arose and sissy jumped rite in and got it corrected the same day even though it meant them making a second trip to the house that day. They will have our future business
Clean store and salespeople was great.
Do not shop here. Terrible Customer Service. The manager Sissy is terrible. Very unprofessional.
I would leave 0 stars if possible. Never really shopped here and will never again. Very unprofessional!!! Manager Sissy is extremely rude. EXTREMELY!!!!!!!!!
TERRIBLE CUSTOMER SERVICE!!! Do not shop here. The manager Sissy is very rude along with all other associates. Manager hangs up on customers.
Everyone was willing to help as we walk in, reasonable prices, beautiful furniture.
We ordered furniture from Ashley furniture, we was told a date of arrival, which end up being pushed back. I received a call from Sissy on of the Managers she jumped right into the issue and with in an hour found a solution. Thank you Sissy for going above and beyond.
Great prices, friendly staff a lot to choose from. Lead times are a bit lengthy, currently, with the increase in demand. But that was expected. It's also important to note that there IS an outlet section to this location that's not listed on Maps.
They had an amazing variety of things. Plus they honor military discount.
We had such a great experience at Ashley Furniture. Alan is the best! He greeted us with so much warmth. He gave us our space to browse and was so intuitive, circling back when he sensed we had a question. Very kind, knowledgeable and made our sofa-shopping experience so easy. UPDATE: Customer service after this store has secured your payment is HORRIBLE. After experiencing a delay in delivery that was NOT mentioned verbally at all during our interaction with Alan, we called to inquire and he was very rude to my husband over the phone, refused to escalate our concerns and then even hung up on us. He was a completely different person and ruined our Ashley experience. I would give zero stars if I could.
14 weeks delivery time. i went to hanks and they have the same couch that can be delivered within the next week.
Our sales experience was good but, had to go with our plan B as the items we wanted are not in stock and we were told shipping is at least 12 weeks out. Setting up the delivery went smoothly but,when the delivery guys showed up, we were missing a couch and a table and chairs and as they were bringing in a small desk one of the legs broke. But, Marcus, Truck 4 handled it immediately and said we'd get a new one. When he called about the missing items he was told they were no longer in stock. Marcus assured us we would get those items and that he would deliver them that day. And he did just that! Brought our couch and even though the table & chairs we ordered were not available, a set we were happy with. And replaced the broken desk. Marcus came through for us! Ashley's is lucky to have him on their team.
(Translated by Google) Excellent service, prices and quality of your products, thank you!!! (Original) Excelente servicio ,precios y calidad de sus products, gracias!!!
Best furniture in town
Clean Low price"a 😃
Sincere thanks to Tim Hammonds who helped navigate us through a very difficult series of events. The adjustable bed base that we purchased was no longer working and was reported to your company during the last week in December 2020. Thanks to Tim's concern and assistance; and after many calls and texts, we were finally able to have the base replaced in April. Tim was very consistent in working with us; always returning our calls and staying in contact. He was always pleasant and understanding, and when others wouldn't call or follow through on plans, Tim was always the one we could count on! He stuck with us from beginning to end, and I assure you, HE'S the reason we will continue to do business with ASHLEY'S Furniture. Also, the two young men who delivered and set up the new bed base, Marcus and Clyde did a great job! They were timely, professional, pleasant and really knew what they were doing. They got the job done and were gone in no time. Believe me, GOOD CUSTOMER SERVICE still, and ALWAYS WILL work!
Just because you say we have 90 days to deliver, must I really wait that long? ...Yes. Finally got my furniture after 89 days. Initial salesperson was fantastic. She did say delivery was behind due to Covid...then time started rolling by. The delivery guys were professional covered their shoes and got to work. Very pleasant guys. After a month of having my furniture, I now can give a review of my furniture. Love, love, love my sofa. I paid $499 each plus tax for two recliners. The recliners are low quality. I called to see if I could replace them, but I was transferred twice. My original salesperson never called me back. I truly wish I could return them, but ALL SALES ARE FINAL. This was my experience hopefully your experience with Ashley's will be great.
The staff are very friendly and very helpful here. One thing that I appreciate is that they are not pushy. They are always there if you have questions or need help. The selection of furniture here is very impressive. I would expect that almost everyone can find something that pleases them here.
We’ve shopped at Ashley’s for years and have always had a good experience. We usually pick up what we buy, but this time we had it delivered. Marcus and Clyde, in truck #4, delivered our stuff today and did a great job setting it up for us. They were very friendly and went above and beyond to make sure we were happy with our experience.
We’ve always shopped Ashley’s for our furniture needs. Amazing staff, great quality, excellent customer service from the moment you walk in the door to the time of delivery. Doreen was an excellent sales floor rep that we had the pleasure to work with. Today, I was so happy to have truck #4 deliver our items! Clyde & Marcus were top notch! They were careful, and really handled everything the way we, the paying customer, would. They were such a joy and I am just thankful! Great job Ashley’s! Also, thank you Clyde and Marcus for closing the deal for us today!
Great selections
ask for Brittney
Salesperson Tammy was great, she very was knowledgeable about the inventory.
I recommend Ashley’s furniture, their delivery drivers Marcus & Clyde on truck #4 were very nice to my mother Helena Jackson today! I greatly appreciate the good experience.
Loyd did an awesome job, helping me find what I need. Very patient and loving spirit!! Thanks again for all your help!!
No hassle great prices
I made a purchase of a dining set, a bench, and two twin beds on 12/26/2020. As of 4/7/2021, I still have no chairs to sit in. I called the store on 3/26/2021 and on 4/2/2021 to speak to the manager. Not one of the FOUR managers could call me back. I called the store today and asked for a GM, regional manager, or contact for the owners. Within moments the store manager was able to take my call. She was not helpful. She was sarcastic. She was not knowledgeable about reading/understanding my ticket/order at all. I still was not provided contact information to anyone above her. Oh, I was told my barstool for my dining set would not be in until June 2021!
Great salesman. Were not clear about product pickup. Was there with another person. I would not have been that nice.
Maria was awesome!! From the moment we walked in, she was a pleasure. We shopped for 2+ hours and she was very helpful the entire time. I was able to get EVERYTHING I need. Awesome experience.
Really friendly and helpful. Immaculate and clean. We're ordering our furniture here.
Went to multiple places for furniture around the LR and NLR area. Many places were picked over, small selection, and priced way too high. When we walked into Ashley we were greeted by a sales associate who then followed us around while we shopped and answered any questions we had. Normally I would find this annoying, but they really weren't pressuring us to make a purchase. Their prices are reasonable and the cheapest for the quality that I have found to date. I would highly recommend Ashley over any other big box furniture retailer in the area.
We bought a couch, loveseat, and a recliner. We had an excellent sales rep named Evelin, who answered all our questions, and gave us a tour of the show room. She helped us find exactly what we wanted, and gave us plenty of time to make a decision. We looked at furniture at other stores, but we kept coming back to Ashley. The pieces we picked just seemed more comfortable and the color was very nice. We were very happy with the delivery guys also. Parker and Nathan were very courteous and professional, and they carefully moved the furniture through the doorway, avoiding damage to anything. We have a good warranty, and we are happy with our purchase.
These folks take care of you! Top notch! They have always made get furniture EASY and at a great price. Special shout to Mr Tim Hammond for taking GREAT care of us! He went way above and beyond!
IF I COULD GIVE A ZERO I WOULD. WE PAID FOR FURNITURE 10 MONYHS AGO. DELAYED DELAYED, WE UNDERSTOOD. THEN ER GOT THE WRONG ORDER.THEY TOLD US THEY WOULD PICK UP THE FIRNITURE WHEN THEY GOT IT STRAIGHTENED OUT. WE COMPROMISED ON SOFA AND LOVE SEAT INSTEAD OF SECTIONAL. 10 MONTHS LATER WE STILL DO NOT HAVE OUR FURNITURE. WE ARE NOT UNDERSTANDING ANYMORE AND WANT OUR MONEY BACK BUT THEY REFUSE TO DO ANYTHING EVEN THOUGH THEY STILL DONT HAVE THE FURNITURE. THEY NEVER INITIATED CONTACT THE WHOLE 10MONTHS. NECER 1 TIMR DID THEY CALL US BEFORE WE WERE CALLING TO FIND UPDATES ON OUR FURNITURE. No you have not done everything you can do and no you did not deliver but 2 pieces of a 5 piece order. Then said we must have wanted it because it was still at our house. You mentioned in the BBB answer that you told us to keep them as loaners till we got ours. You can not even be consistent with answers to reviews. We told you from day 1 we wanted our money back. You want to help, then give us what we wanted since you left furniture at our home 10 months ago that we did not want.
My family and I bought a sectional, dining room set, and a couple of bed room suites from Ashley Home Store in Bryant, AR a couple of years ago. Have had no problems with them until recently the recliner quit working on the sectional. Come to find out it is under warranty, so I call the number on the information we have and they direct us to our local store. This leads me to start a conversation with the service department at Ashley Homestore. He says because of Covid everything is slow and it will take them some time to get out. We understood this and were fine and after talking through the problem we both understood it was under warranty and they would be out to fix it. After 6 weeks of not hearing from them I call and they say the part is not in but it will be in 2 weeks and we schedule the tech to come out to fix it. He comes to the house with no part and says he usually does this because the manager at the store will not order the correct part until he comes out to verify. That's fine, a little frustrated at this point but the service tech says it is under warranty, no big deal. He also says he is going to replace the part on the other recliner and fix the usb charger in the cup holder that has never worked as well. He leaves the house and tells me to call and set up a new appointment time with the manager at the store. This is done and after another 6 weeks the appointment arrives for him to come back out to the house. He informs me at this time that they no longer make the part and they cannot get it. He takes the recliner apart and leaves it there for me to call the manager at the store about. Call the manager and he says there is nothing he can do the part is not available and it is no longer under warranty and they were not going to do anything. They have told me through the entire process that this is under warranty and are going to take care of the problem. They have lied and done nothing! After several attempts to speak with the general manger, I have left several messages that have not been returned. I have continued this conversation through messages with Ashley's reps from their corporate office and have still not received anything from them. Just wanted everyone to have this information about how much they really care for their customers.
First of all the hound you as soon as you walk in the door , there’s way to many sales people so they fight over the customers. Second they have nothing in stock so your ordering furniture and having to wait months to get it. When they see your not going to spend tons of money they are quick to dismiss you . Ive been told that it’s their warehouse is having problems with production and having issues with getting trucks . Funny , no issues in making those sales and taking your money !!!’ If your wanting furniture quicker , I suggest you look elsewhere.
Ashley's is awesome! Thank y'all so much for everything you did to help my sister and I get the perfect recliner for our mom! Sissy thank you so much!
Worst customer service. They look down upon pepple buying low budget furniture
Matt was helpful but they did not have our chair in stock.
Was missing a remote very difficult to find one every place was out of stock. Tim was gracious enough to find me one in the warehouse!
Busy busy place. Staff is polite, but both staff and customers aren't following mask wearing procedures. I left quickly after seeing the 3rd staff member not wearing a mask properly (mask was under his chin). Would not shop here again until corporate truly addresses mask wearing policies with staff.
Nice staff with quite atmosphere with everyone willing to help you. Sandy is the best sales person we had over there. Recommend to you all. Plus enjoy free coffee, water bottles at the back of the store.
Ryan was very helpful. He showed me around the store but, also let me browse. He was there for any questions.
Another over sell, under deliver experience. Purchased a sleeper sofa that won't fold up correctly without "hitting" it in the correct location on the frame. Instead of replacing it, they sent out someone to teach us how to live with it.
I bought super masters from Ashley Furniture. Dr. Timothy advise me which one to choose. I am very grateful to him for that. I am very happy. The mattress is great. Perfect for sleeping on it.
Great service and great furniture quality !
Furniture for ALL people.
Went to Ashley's looking for furniture for our new home and had the best experience with their sales associate Kenny. He answered all of my questions and helped me figure out which pieces would work best in the space that we have. Will definitely be going back.
came in looking for a sectional and had probably one of my greatest experiences with a salesman. Kenny answered all my questions and got me a great deal on the perfect item for my place. Will be sending people his way and will tell everyone how awesome he is. Absolutely perfect.
Had a great experience here. I was looking for a new sofa and Kenneth helped me with my search. He asked questions to figure out my style, was attentive to what I wanted, and very patient as I tried to make up my mind. Never felt pressured to make a decision and he didn't attempt to upsell me outside my budget. Will definitely be back here for my next piece of furniture.
Sales associate Kenneth York was very helpful and knowledgeable. He took his time and showed me all available options. I was very pleased with his service.
Great people have been a few times and always gets help to find what i need i always ask for kenneth york when i go he is very helpful and has a good eye
My wife and I purchased a new bed recently which we are very happy with. There was a issue with the wrong size sheets being given and without question text Tim a copy or receipt and he had the issue addressed. The service we have received from Ashley’s on this occasion and other times purchasing our living room set and dining room set has been great. The sales personally are great. Not pushy and very knowledgeable about the product especially bed shopping. Highly recommend and will definitely be using them again.
I reached out to Kevin today about my Ashley’s powered recliner that stopped working. I knew my warranty was out but wanted to ask Kevin about what parts I needed to order. The part was old and no longer available, but Kevin went above and beyond to help me! He gave me the model numbers and descriptions to the parts I needed to search for online and provided all the info I needed in great detail! Before we got off the phone, he went and checked if he could find the part I was looking for in their warehouse and he found one for me!!!! Kevin was amazing and helped me get the part I needed for an old recliner even though nothing was in it for him, he just genuinely wanted to help! You don’t get this type of customer service anymore, so I’m beyond thankful our local furniture store has someone like Kevin working for them to support their customers!
(Translated by Google) Mrs. Evelyn took care of me, I recommend that you ask for her, she is very kind and patient, and everything arrived earlier than agreed (Original) La señora evelyn me atendio, les recomiendo que pregunten por ella muy amable y paciente, y todo me llego antes de lo acordado
Our service Rep "Chris Lockhart" was very helpful and pleasant. Took his time showed us all available options. I was pleased with his service. 5 stars.
Nice place
Evelyn is wonderful! Great customer service and always make sure you are happy! Thank You! Nastassia R.
Great experience
Im usually very hesitant when making furniture purchases, I can never really make up my mind on what would be best visually and space wise. Sawyer greeted me since I walked in and was very attentive to the way I explained the layout of my living spaces, he was quick to give me great options and even helped me by measuring them there in store so I would know if for a fact they would be a great fit! Delivery time is a little slow, but I can’t blame anyone knowing how much this virus has affected all industries, Im just hoping to get my order as soon as possible now. Definitely will be back when its time to get the new living room set and if Sawyer is there I know im in good hands!
We had such a pleasure working with Hannah Spencer while deciding on a sectional sofa that was perfect for us! She was knowledgeable of the options that were available and knew exactly what would work. Delivery took a bit longer due to Covid reasons, but Hannah kept in touch by texting me frequently to keep me in the know regarding expected ship date. Perfect buying experience!
had a good experience and feel confident with Mark caldwell helping me find what I needed and wasn't pushy
Hanna at the Ashley Homestore of Bryant has been a huge help throughout our furniture buying process! We recently purchased nearly an entire house full of furniture during the pandemic, and although we are still waiting on some items, Hanna has kept us informed throughout the whole process. She has been kind and eager to help since the day she sold us everything! I would definitely recommend Ashley's Homestore, and Hanna.
👍👍👍👍
We have purchased home furnishings from Ashley’s several times. Our experience has always been very positive. In particular, go see Dustin Kilburn. He has been our salesman for our last three purchases. He listens to what we want. He will ask great questions and find the perfect piece for you!
Kimberly is amazing! She took her time with me and helped me find the perfect mattress along with some beautiful artwork. I will definitely be back when I refurnish my living room in a few months.
Ask for Doreen Bracamonte at the door!! She will find you the best deals without making you feel pressured. She answered all my questions and provided the best customer service. Go see her... you won’t be disappointed.
Nice products and great staff
Sales staff will be honest when working with you.
I recently bought a couch and chair for our media room at Ashley and worked with Mark Alen Davis. I can’t say enough wonderful things about our experience with Mark Alen. Once the furniture was purchased, he told us it would take 12 weeks for delivery so we knew it was going to be a while. He texted me every single week for the 12 weeks to give me updates that everything was still on time. When the furniture was in he personally helped us with setting up delivery and then followed up to make sure everything was satisfactory. I have never had service like this from a furniture purchase. Will definitely tell everyone I know about Mark Alan at Ashley in Bryant, AR!
My husband and I were looking to buy a new sofa and loveseat for our family room. We went to Ashley’s Furniture to just look and probably not buy on that day. The salesperson, Evelin, met us at the door and allowed us to shop without making us feel uncomfortable. We found a sofa and loveseat that we loved. Evelin answered all our questions about the furniture. We ended up buying that day because of the professionalism and courtesy shown to us by Evelin. I would recommend Ashley Furniture and ask for Evelin. She was great!
The salesman was friendly and very helpful. Love our new furniture! Big selection.
Best salesman I have met at Ashley Furniture!!
Will lie to make more money. Bad quality furniture. Be careful do not over pay. Check prices with other businesses. In a pandemic sales manager Sissy waited on customers.. me included without wearing a mask. She had one but didn’t wear it even though they have signs up telling customers to wear them to protect their employees and the community. They do not resolve issues after saying they will. They make it impossible. I edited this do to reading other post below where a posted also complained about a customer complaining about a employees not wearing. The owner basically called that customer a liar and apparently isn’t aware of what his employees do. I was there today snd Sissy did not wear a mask with helping me or another couple she was in front of. I made it a point to ask another employee if they were to required to wear a mask and she said yes. She was the same employee I ask to see Sissy. When she pointed Sissy out I ask her if that was Sissy without a mask. She said yes. That man who was called a liar deserves an apology from the owner who apparently is unaware of what some of his sales managers do.
Great selection and Mark was very helpful.
We always have a great experience at this store, and we love our living room and bedroom sets. Kevin in the customer service/pickup department really made a positive impact on our shopping experience! He got us exactly what we needed in a professional and timely manner. We will most certainly be back for all of our furniture needs!
The reviews stating shipping times are ridiculous in store are accurate. Must wait 6 weeks at a minimum to receive ordered furniture when you get it from the store. Yet, when you order online it only takes ~ 2 weeks. They don't tell you that when you purchase. Also, if you are at all concerned about covid this is NOT you're store. NONE of the salespeople, receptionists etc. keep their masks on. No hand sanitizers anywhere. Made me really uncomfortable while shopping.
Evelin Crawford went above and beyond to help me find the right dresser for my granddaughter! Friendly and professional service. Certainly will be back again. Thank you so much
Excellent experience
Tim was very patient and helped us pick out the perfect mattress for our needs. We bought the breeze hybrid medium. We are happy with our choice and would recommend this mattress to anyone!
Don't get me wrong but Ashley has some nice furniture in their showroom on display however, they have a very limited to no inventory in stock. That means you're left with having to order anything you want which is not bad if you're willing to wait until 2021 to get your item. Most of their orders are 10-15 weeks out before it ships to the store. So you're better off shopping around online to find what you're looking for and ordering it yourself and cut out the middle man. UPDATE.... I received a response from someone representing Ashley's who stated it was the owner which I truly doubt it was the owner. Anyways that individual indicated they have more inventory than ever in stock and getting more daily. I appreciate that individuals quick response to my post. However, I saw several others post the same complaint about Ashley's lack of inventory and outrageous wait times to receive their orders. The part that stands out for me is that most weren't told about the long wait times until after they've made a purchase. Dear Ashley's Furniture, how about being upfront with customers about wait times before the purchase is made.
Our salesperson Hope was great. She patiently waited and helped us pick out the furniture for our new home.
I bought a mattress from Tim. He has been nothing short of great. We love the mattress and tim has helped on a few different occasions to help us work out a few kinks. His job doesn’t end after the sale. He is always willing and able to help. Very pleased. Thanks to Tim.
I needee a new mattress and told the salesman how much I wanted to spend and he fixed me up with fast delivery also
Very hard sell. Outrageous mattress prices.
Bought kitchen table kindof expensive
I personally recommend André LaFlamme. He has a great personality, really patient, and very understanding! Even though I did not purchase anything he did not make me feel uncomfortable and still walked and talked with me. Once again if you want great customer service please ask for André LaFlamme of Ashley Outlet.
Not impressed
I really love the products at Ashley. I know this is a difficult time for many companies to get things shipped out on time. However, I think Ashley could do a better job at giving buyers an honest prediction about when items will come in. When items don't arrive on or anywhere near the date promised, customers deserve some explanation or apology -- at the very least, some contact on the matter. Some salespersons are likely better about this than others. It's frustrating to give them quite a lot of money, hear not a word, and have to do all the checking up on things myself as the customer. That isn't my job. I have my own customers to keep in touch with. 🤷🏻♀️ I look forward to getting my new furniture. Amendment: the owner's response illustrates the point I was making in my review. Sandi was very pleasant and helpful and was likely just relaying what she was told. That said, we weren't told that we should expect to wait 10-12 weeks; instead, we were told that our bedroom furniture was expected by 9/8 and that our recliner was expected on 9/28. I began checking sometime after the 8th, and have been very patient, just checking every so often. At any rate, I can't change my review to five stars as requested because I do feel this company could be a little more realistic upfront about the wait and a little better about checking in with clients as they wait. I would gratefully welcome a partial delivery and would hope for another, free delivery when the remaining items come in. I will call on the next business day to follow up on it.
Good, went in a little late and they were very nice and helpful, Felieity was very helpful and was very patient with us, will be back tomorrow to buy furniture
Changing review. Sissy (manager at the Bryant location) called yesterday and got my order resolved. I appreciate her calling and getting a resolution.
I will never do business at this place again we are now at 7 weeks waiting in a Loveseat couch showed up 2 weeks a go yet no Loveseat. If your looking at buying from this place I would look around and find a place that has stuff in stock because they are happy to take your money and hold it for 7-8 weeks with no furniture.
The prices are reasonable, the store has a large selection and is clean, and the sales people were easy to work with the day of the purchase. However, when I purchased the new furniture, due to Covid-19, the delivery date was 8-10 weeks. At nine weeks, I called and spoke to a female who said “if you were quoted 8-10 weeks then it should arrive within the week.” At 10 weeks, I called again inquiring about the delivery date of my furniture and spoke to a man who said “it looks like your delivery date will be at the end of the this month.” After that, the original salesperson called me and reiterated what the man earlier said. The three stars isn’t because of the 8-10 week delivery or the delay. It is because of the lack of honesty and communication between Ashley’s and myself. When the furniture was delayed, I should have received a phone call and should not have had to reach out, especially for a purchase as large as furniture. When I called the first time, the woman I spoke to should have looked up the estimated arrival date for the furniture and been honest and up front about the delay, and should not have tried to please me.
Great store very helpful
Kelly was an absolute delight. She was so informative. She helped me pick out the perfect furniture for my place, and better yet made the experience very enjoyable. She had so much patience for me as well. I was also in a tight spot and she managed to get me same day delivery, with the furniture being delivered 2 hours later!! I completely recommend this store for all your furniture needs, every employee was so nice. Kelly is a Rockstar!
Order now and get it in 10 weeks? I guess Covid gets blamed for everything.
Do not buy worst company! Shipping took 2 month items were damaged and missing. They have zero support to get any issues resolved. I would not buy from this store.
Beautiful selection!
Everything was very professional. The salesman was very helpful and the delivery was also good. The time span tht I got the furniture was reasonable. Overall a very good experience. I would recommend to friends. Thanks for the service.
A delightful person by the name of HOPE welcomed us and made us feel right at home. She was engaging but a good listener too. She’s a natural with people. She helped us find a beautiful Peacock Green leather massage/recliner . We did not buy that day as we wanted to give it some thought and look at our budget before we made the purchase. Hope stayed in touch with us by text to check in on us and that showed us that she cared and was trying to help us get the chair as best she could. Because of her patience and true Professional way of handling our situation, we really wanted the chair more! We probably would not have come back and bought the chair had it not been for Hope and JEN. JEN was there to back up Hope and also help us in any way she could. They are the reason we ultimately bought the chair. I figure the sales folks make some commission and it made us happy to know Hope would benefit financially because she worked with us in every way. The delivery was offered immediately and we could not receive the chair till the next day but the fact that they had instant delivery in Covid as also exceptional! Thanks again HOPE and JEN and we hope the owners at Ashley Furniture Store give you both raises for your service to customers! We’ll be back for a sectional soon!
Matthew was extremely helpful, honest and patient. My husband and I weren’t too sure on which mattress to choose from, but Matthew help us to understand and narrow down our choices. He was very knowledgeable. We would recommend him to any customer.
Great experience. Andrew was polite and kind and patient. He showed me several pieces. He listen to what I was saying about the room that I was trying to outfit the furniture for, so he was mindful of the colors and sturdiness of furniture. Only bummer was furniture is taking 8- 10 weeks for delivery.
I bought a recliner on Memorial Day. In store experience was good- not so much after. Was told at purchase it would take 4-6 weeks. Ending up taking 12. Called about week 10 and they were not the least bit apologetic. Will never buy from again.
Not only a great deal on the furniture. But the delivery men were The most professional I’ve ever seen!
Billy and Benjamin were awesome and quick. Took great care of me.
We just had our sectional delivered to our home today. We love it! The two gentlemen that delivered and assembled it for us were also very helpful. Billy and Ben took their time to help us place it exactly how and where we wanted it. Much appreciated!
Was having problems with a couch I purchased couldnt get anyone to call back from the store I used so I called Bryant store and talked to Kevin he was very helpfully and took care of my problem thanks a million for having a great customer service guy
When I ordered my furniture I was assured it was in stock and would arrive within 30 days. This did not happen! They blamed it on corona but it was over 2 months before my furniture arrived. To compensate me they offered to deliver it for free the week I was in the hospital! A week later I made arrangements to pick up my furniture and have it assembled. Upon getting to the store o discovered it had not been assembled. I will never do business with this store again. They did issue a refund for my assembly fee I have not yet received as of this review.
Jen went over an beyond to make sure we understood and receive the best service!! She stayed in contact through out the transaction even though we were in different states she made it happen.. Even the delivery guys were awesome!
(Translated by Google) Home furnishings store only that they take time to deliver them (Original) Tienda de muebles para el hogar solo que tardan para entregarlos
Many options to choose from, helpful staff.
Hope was great! Friendly , honest,and not pushy
It was so very easy while in the store I decided what I wanted and someone helped me with my purchase and the paper work was fast and within 30 minutes I was on my why .One happy customer 😄
Purchased a sectional from Ashley’s in the beginning of May. When we may this purchase our salesman told us it would have to be ordered and we could wait up to 4 weeks. So as the 4 week mark approached I called the store to make sure it was still going to be in that time frame. At that time I was told on the phone that it would arrive on the 1st of June. By about June 4th I called and spoke with someone else who told me the furniture has not made it yet, and that it would be there on the 15th. I call back on the 15th to make sure it came in, and I was told the 19th and then the 21st of June when it didn’t arrive on the 19th.... after this I called my salesman who told me it wouldn’t actually be in until the 2nd week of July and that he tried calling me several times on different days but I didn’t answer and he couldn’t leave a voicemail. This was a lie, My phone is vital to my job and I get calls and voicemails all day long. Never have I had a complaint that someone couldn’t call or leave a voicemail. So by this point I was just sick of being lied to. We waited until the 2nd week in July the furniture finally was delivered. About 10 weeks later. We waited 2 and a half times longer than we were told we would have to. After the first person told us it would be in on the 1st we got rid of our other sectional which left us without anything for over a month. Up until this point I’ve purchased all of my furniture from them, but I’m not sure I will return after this. Communication would have gone a long way. Being lied to over and over makes me not want to return. Edit: I understand you don’t want to acknowledge that I was lied to. But when he said he tried to call, that was a lie he never called me once to update me on the situation. also when I was told I would have it by different dates those were all lies and finally when he said the warehouses “shut down” that was also a lie. According to you, since you just mentioned that none of them actually closed..
It was a great experience. The buying process was over the phone and was extremely easy. The two men that delivered the product were polite and fast. They did a great job.
Kimberly was very friendly, helpful but not pushy. Very large selection
Good product and prices. Have always been satisfied.
I had gone to the Ft Smith store and picked out a house full of furniture. I told the man that helped me I would discuss with my husband that night and get back with him on placing order. We decided to go for it and I called all day for 2 days trying to talk to this man and emailed him also. Nobody ever answered ty the Ft Smith store or contacted me back. So I called Conway and was going to see if they had an inside tip of how to get ahold of the Ft Smith store. The girl that answered the phone said no but she could help me. She was awesome! I sent her pics of what I wanted and she was able to get me a much better price and transaction was done over the phone. She has kept in though with me and given me updates and been awesome!! Her customer service was the best!! Thank you
The experience I had with Cameron during the time I was shopping around was exceptional. He made sure that I was satisfied with my purchase. Once Billy & Mike delivered my items they were phenomenal no scratches and was quick and easy. I highly recommend Ashley’s furniture been a true customer since way back when!!!
I purchased a bedroom furniture set at Ashley that is beautiful. I really loved it. However, I was told by a Sales Representative that it would work with my Sleep Number bed. That was false. I was also told a delivery date timeframe, and after that timeline was missed, I called to find out it wasn’t in and would not be for another month. A manager did work with me to expedite the bed arriving to my home as I had a wedding and guests coming in to town. When the bed arrived and we realized that it had to be customized in numerous areas to work with my bed, contrary to what the Sales Rep told me, I then called a manager that said there was not a GM and no one I could call from Corporate to make it right. (Needless to say the wedding already happened, and my furniture was not put together). To say that I was livid is a severe understatement. I’ve worked at a Corporate Office for 10+ years, and there is always someone that can make it right if they care at all about Customer Service. I then found Sissy. Sissy is working with me to have Ashley make it right. She seems to be very transparent. She is the only reason I’m not sending the furniture back. If I ever do business with Ashley again, it will only be with Sissy. She is who you want working with you and for you.
KEVIN WAS AMAZING!!! The BEST customer service I have EVER received anywhere!!! He was SO polite, professional, considerate, and HELPFUL. I came to him with a question and problem I didn't think I could even get help with, but he went ABOVE and BEYOND to help me and offer me the best and most ideal solution. He was super helpful and I am SO excited to come back to Ashley Furniture because of him. Because of this experience, I will DEFINITELY be shopping here the rest of my life!!! I can not say enough good things about Kevin, and I am now super excited to shop here!!!
Excellent customer service!
I had mixed experiences with my shopping, purchase, and delivery at Ashley Furniture Home Store. My shopping experience was great. I’d gone by myself to identify pieces I liked, so I was purposely not purchasing that day so I could talk things over with my husband. When I returned, the store was WILD - it was a busy Saturday! I had one piece to purchase, knew what it was, and wanted to be in and out quickly. That was not possible because you can’t just go up to the check out desk and pay - they have to find a salesperson - preferably the same one that helped before so they can get credit - to write up the sale before you can pay. Well, like I said, it was super busy that day, so it took over 20 minutes just to find my salesman (whose name I could have just given them to allow him credit because I knew his name). I was happy to learn that delivery to my location was at no additional charge, but I was upset to learn that it may be 4-6 weeks before my item would arrive. My delivery today (5 weeks after my purchase date) was seamless! Mike and Billy were kind, quick, and took great care of my item and walls, etc as not to cause any damage. All and all, I appreciate the overall experience I received, but I wish some processes could be streamlined.
Our man Andrew was extremely helpful and knowledgeable about all the products. He was very courteous and understanding with our situation and I highly recommend him for anyone interested in visiting this establishment.
Billy and Matthew were the best delivery guys! So helpful and respectful
Didn't have what I wanted.
They were very kind and helpful!
Mr. Billy was absolutely amazing!!! Very quick and efficient in setup and delivery.
My husband and I were recently in the market for some new living room furniture. We went and scouted at all local furniture stores and landed on Ashley’s for our choice. We ended up working with the best sales rep, Jen!! She has been patient, kind and was able to make us feel at ease and understanding EXACTLY what we were looking for!! Jen helped us work with the wonder designers in the Craft Master furniture section. We made servers trips and multiple orders through Ashley’s and Jen was always happy to see us and ready to help! Even with all the difficulties and delays due to COVID, Jen kept us constantly informed, no matter how many times I called and asked!! Everyone we have worked with at Ashley’s has been extraordinary, from our sales rep, to the loading and delivery guys. Even when we had an issue with one of our orders Jen stepped in quickly to get everything worked out!! We couldn’t be happier with the design and quality of furniture we got from Ashley’s and will do all our future furniture business with them!!
I had a great experience. My salesperson Matt was super nice and very helpful. I would definitely recommend shopping here for all your furniture needs.
I bought a mattress from here and it’s awesome. The sales person Matt was great, super knowledgeable, and friendly. He also got me an amazing deal and I couldn’t be happier! I definitely recommend shopping this store for all your mattress needs!!!
They said that we would have a three to four week delivery time. It has now been about 6 weeks and still have not received our purchase. Furniture as been fully paid for and we have nothing to show for it. Very disappointed. Will not be shopping here again.
My dinette table was delivered today by very courteous and professional guys Billy and Mike they handled my table cautiously it was already assembled they were on time Billy&Mike put it in my space of choice Thank you. Cjones
Matt helped us find some really cool stuff for our house. He spent a lot of time helping us pick out the perfect furniture. We ended up purchasing a protection plan, and we're so glad we did when our lovely fur baby chewed up a pen and ruined our brand new rug. Matt helped us again to get the replacement with no problem. Highly recommend Ashleys.
I had an amazing experience at Ashley Home Store. My Sales person Jennifer was amazing in helping me pick out the perfect mattress and furniture for my bedroom. The delivery guys Micheal and Billy did an amazing job with my delivery, take down, set up, and demonstration of my new and improved goods! They were all very professional and the delivery guys arrived on time. They even asked me if I would like for them to wear a mask. Originally my furniture was supposed to take 4 weeks to arrive, but thankfully, it only took a week! Hats off to you guys for grade A customer service. I am pleased!
Thank you for your kindness and caring, I appreciated the phone conversation about the delay because of this virus. A big thank you to the 2 young men that delivered my furniture they were very nice and courteous did a fantastic job placing my sofa and lift chair.
This is the first time I have bought ANYTHING from an actual Ashley's store, and Byrant, Arkansas was the closest store but I did not have time nor did I want to drive the distance. Sandi Brown, the sales rep went out of her way to face time me and get all my info, even giving me her cell phone number. I was a little disappointed when I was told that my furniture was expected to arrive the middle of June, but it arrived much sooner. Then I was called and told that I had a broken chair and another had to be ordered so I would not be getting full set of chairs. At first I was a little grumpy but then I cheered up because I was getting my furniture early. The delivery guys were so nice. They called me and told me that they were 30 mins out and let me know exactly where they were. Drivers Kody Richardson and Ethan Lyons were wonderful! They respected my house and cleaned up and took my thoughts into consideration as they were arranging the furniture. I commend the people mentioned in this post, and YES I absolutely love my furniture!
Delivery was awesome! Billy and Mike were great!
I love Ashley's Furniture! Great prices for nice furniture. I will continue to be a repeat customer!
Love the furniture but delivery was not honored and I have contacted the salesman 3 days and no results. I was supposed to have had my furniture 5 days ago. Due to COVID-19 I was okay with waiting a week but now the additional 5days and no follow up from the store.
Big store, plenty of help but marginal quality furniture most of it is made overseas.
Geeat furniture friendly folks
We didn’t have a great experience due to the fact that we were quoted “3 weeks.. but more like 2”. Then a month later we still didn’t have our furniture. Once it was delivered they brought us the WRONG mattress, and they did nothing to make up for it. I was very disappointed. I thought Jen was so nice before she made the sell, and after it all just went south. For me to drop $2,000 you’d think they would have a little bit better customer service!
I found exactly what I wanted with Jens help. I plan on continuing to purchase more. The sales are terrific! And they do deliver out of town. I was so pleased when my furniture was delivered! Fully masked and wore gloves during set up. Thank You So Much
Billy and Bo delivered my furniture today. They were very professional and efficient! I appreciate the care they took to make sure they didn't scratch up my newly painted walls!
Got my matress the same day
I had a phenomenal experience with this store! I recently relocated here and had sold all of my old furniture before the move, so I was starting from scratch. I ordered online, but the pandemic and high demand pushed the delivery date too far out for my liking, so I sent an email to the store with questions. I was connected with Kyle, who was responsive, attentive, and incredibly helpful. He took the time to gather a list of items that were in stock in the store, waited for me to decide, then took care of canceling the old order, placing the new order, and now I'll have somewhere to sit in my living room in just a few days! The process was so easy; I'll definitely shop here again thanks to the wonderful service. If you buy anything here, ask for Kyle!
Great furniture choices & staff. Waldina was so nice, informative & helpful on our sectional and coffee table purchase. We will definitely be back for any future furniture needs.
I was very pleased with the service and delivery. Everyone was so polite and my furniture arrived earlier than expected!
Worst experience purchasing anything in my life! We ordered a full living room set online and waited the 4-6 weeks for delivery. We received the confirmation of delivery and gave away all of our living room furniture to make room for the new set to arrive to be set up. We waited all day for the delivery that never came. After 2 hours of trying to get in touch with customer service we actually talk to someone who says they will check on our delivery and then disconnects us. Another hour later we get a phone call stating the truck that was supposed to deliver our furniture broke down and it would be another week before they could deliver our furniture. Please note Ashley did not proceed to contact us until we contacted them. We tell them we have no furniture and they just say “oh my there’s nothing we can do.” My husband hangs up and I proceed to try to contact them myself. I spend another 3 hours off and on hold with the customer service line of which no one actually ever answers. The next morning I contact them again first thing to be told again there’s nothing we can do. I am told “We had outsourced your delivery and it’s out of our hands and I don’t blame you for wanting to cancel your order. “ I canceled my order and will be taking my business elsewhere.
Matt was awesome!! He assisted me with all of my needs and found everything I was looking for! He was such a big help!
Delivery was prompt and the service was excellent
Great experience ! Love my furniture
One of the best experiences in a furniture store. My sales rep, Matt was amazing. He helped us shop for what we needed and had us paid for and delivery set up within an hour. Would highly recommend Matt and will definitely shop there again.
Wonderful service and amazing selection! The Store Manager, Sissy, remembers is each trip and makes sure that we have excellent customer service- which is just another reason why we keep coming back to Ashley’s in Bryant!
Matt was a great salesman. He helped me find the perfect couch.
Sales staff and the installation crew were great.
I contacted Hope through Facebook and told her what I was looking for. We talked back and forth for about 20 minutes and she had everything ready for me within that time. Supper easy! 2 weeks later it was delivered and set up in my home. Love the service and how easy it was. Never even went inside the store. My parents bought every piece of furniture at the same store for 25 years, that I’m the last few years went out of business. For sure this will be our new furniture store! Thank you!
Matt was knowledgeable and fast. His money suit made us want to spend more money!!!
Not a bad place to shop for furniture, but the wait time to get furniture, no thanks i like to shop for my item the same day.
Excellent! Matt knew his furniture and answered all my questions.
Matt was awesome! Fast response to my messages. Very happy with our purchase! Will definitely call him again when I need new furniture!
I found 2 pieces of furniture that interested me on FB marketplace. I contacted Mr Bollinger and met him the next day. He was very knowledgeable and answered all my questions. He was easy to talk to. I bought both a couch and a double recliner and will be back to see Matt for any further furniture needs.
I thought I ordered a king memory foam but it doesn’t feel like it at all..
Thanks so much Matt for helping us out and find what we needed, we love it!
Excellent service. Matt was our sales representative and very in tune with our needs from the beginning. Often when we have shopped in large furniture stores it seems we have been led to higher priced pieces even after we selected what we desired. Matt doesn’t do this. In my case I have cervical degenerative disease along with other issues and we found the perfect recliner to support my neck within minutes. So pleased we bought the matching sofa.
Matt was a tremendous help in finding our new living room furniture. Matt was professional nice, and courteous. Great job Matt!!
Dustin Kilburn has been nothing but over top for us! I looked around a ton of places, but didn’t even consider another place after visiting with Dustin and settling on a great set. We even are still in communication with him for future purchases.
If you need some amazing furniture come down to Ashley's in Bryant arkansas and ask for Matt! Very helpful and gave me an awesome deal!
Great deal & great salesman, Matt was very helpful & I would highly recommend.
Our salesperson, Jen, was very helpful and not pushy at all. I've purchased a lot of furniture from Ashley's over the years and I have never had a bad shopping experience. I have had some issues with the durability and/or quality of some items but management has worked hard to make things right.
Mark Caldwell is amazing. I visited Ashley's with a vision of what I want and helped me find exactly what I wanted. Making my vision reality.
My name is Keoyana and I purchased my furniture from Matt. Very responsive, courteous, and helpful. I found him on marketplace and I’m very happy to be part of the Ashley Furniture family. Definitely will be asking for and using him in the future!
I was stressed about having to furnish my entire home on a short deadline. BUT when I entered the store I was happily greeted by Evelin Crawford. I gave her my family’s list of must haves and can’t do’s, and she tackled them! She was exceptionally helpful and friendly. She also introduced me to Tim Hammonds, he was also amazingly helpful with choosing mattresses, and then no more stress for me!
Ma. Krystal was a pleasure to work with. Not only was she professional, but she was personable and incredibly knowledgeable about any and everything I had a question about. That in itself is an amazing quality alone because I brought in a list. I feel like I got an honest price and a great deal and Krystal was definitely looking out for my best interest and not her sale or what she would get out of it. It almost felt like buying from a family member. Thank you again Ms. Krystal. I'm telling my friends to go see you ANYTIME they need any sort of furniture from now on.
Chance was excellent! Very knowledgeable!!!
Ashley has such beautiful, up-to-date furniture-I wanted to buy it all. Hope did such a good job helping me piece together every room for my new home! The rug department is incredibly knowledgeable also and helped me find what I needed when I didn’t know where to start. The financing department has helped us make our dream a reality, and all our furniture was delivered with no issues and in perfect shape. Couldn’t have asked for a better experience.
I went looking for a specific dresser, they did not have it on the floor. Jen was very helpful and found the one I was looking for. I will definitely be contacting Jen to help me with my shopping needs again.
Will be a one time costumer for sure
Carla Jones made my shopping experience, at ASHLEY’s Furniture, seamless as well as enjoyable. Carla’s attention to detail and her follow-up after the sale, had a positive impact on my decision to return to Ashley’s , for future purchases. My husband and I are most pleased, Bill and Diane Hurley
Dustin was very helpful and delivery crew did a great job. We love our new furniture
We were greeted by Jen who was the friendliest customer service person I have ever met. We were shopping for bedding and she had stearns and foster lined up for us at our request. We had that brand years ago and loved it. We then met Tom the NASA man and he show us the Posh line. Anything that hurt on Jerry or I we could not feel. We also met Leon who loves LSU as much as we do and made instant friends. I slept on the bed last night. I wear a Fitbit and got an 87 for the first time. Always got low 60 to low 70. Remarkable. Miraculous. If it had not been for Jen, Tom and the entire customer service at this Ashley store we would not have bought this bed. I immediately noticed the upgrade in customer service immediately after meeting Jen. Everyone was so friendly and courteous. Love the new atmosphere. Love this store
Love my new bed frame from Ashley’s, delivered a little later than I thought(wasn’t aware it was not in stock and would be two weeks later after purchasing), but once delivered it only took minutes for the guys to put together, was very impressed.
Carla was a great help. She greeted me with a friendly smile when I first arrived. Answered all of my questions and was very patient. Thank you Carla, two thumbs up to you!
Matt Bolinger was extremely professional and helpful with helping me and my husband pick out bar stools for our kitchen. He was patient, listening to our description of what we were looking for. Would highly recommend Ashley Furniture Homestore in Bryant.
My fiance and I just bought our bedroom and dining set for our new house. Both of our salesmen were amazing. Ben and Madison both did fantastic jobs helping us find exactly what we needed and went above and beyond to work with us. If recommend them personally to anyone. Thanks guys!
Ashley's Furniture is fantastic! Be sure to stop by Market Place and check out the custom options! Great staff!
Friendly, professional service, reasonable prices = Thanks Sawyer!
(Translated by Google) Excellent service and especially Waldina Guzmán Thank you for your attention very satisfied with our purchase! (Original) Excelente servicio y en especial a Waldina Guzmán Gracias por sus atenciones muy satisfechos con nuestra compra!!
I purchased items from the store in the past. Whenever I'm in the market for big items for the home I typically think of Ashley first. I like the fact that they do have a large selection in store and online, can custom make items if necessary, deliver for free, and do not hound you like some sales people do in other furniture stores. Ask for Mark if you go over the president's holiday weekend.
Love the service and knowledge of the salespeople. Tim in the mattress department will help you with everything you need.
2nd purchase this month @ Ashley. The customer service is exceptional. Ask for Jen.
Tim in mattresses is absolutely wonderful. We had an issue and he fixed it. I love Ashley's. If you need a mattress...go see Tim in Benton
We found exactly what we wanted and Jeremiah was very helpful.
Matthew Bolinger, Sales Associate at Ashley Furniture in Bryant, Arkansas was very helpful with my experience in purchasing my living room and dining room furniture. He asked various questions that were important and led me to what I was looking to purchase. Thank you again Matt!!!!
Matt Bolingbrook was amazing! He helped us find exactly what we needed and the whole process took less than 30 minutes!!! Thanks for the great service!!!
It was very nice and who show me away was very friendly and respect
Had the opportunity to allow Ashley to furnish my bedroom and it was like a dream come true. Ashley representative Matt was an awesome person to work with. He was with me throughout the whole process and even went above and beyond to check on things after furniture was in home. Matt even shared some interior home design options that help make a selection on a bedroom setting and soon a living room set. I would definitely reccomend Ashley and work with Matt.
Mark is Simply the Best!!! Helped us find everything grandbaby needed for new apartment!!
We had a great experience both times we visited Ashley Furniture. Enough so, we ended up making purchases each time as well. Matt was our sales associate and really enjoyed his down-to-earth approach. I felt like I was talking to an actual person, not just a sales person trying to make a sale. We will definitely be returning for any future furniture needs.
I love my new couch and loveseat. The salesman Kevin was very helpful and the furniture was delivered without any problems.
Matt was a great salesman! I appreciate his patience and answering all my questions.
Great service. Our salesman (bull) was very helpful and spent all afternoon making sure we got exactly what we wanted. He even moved furniture around the store to make sure that it matched.
Matt our salesman was amazing. He got us a great deal on our couch. He was friendly and able to answer all of our questions. I would definitely ask for Matt the next time we are going to purchase new furniture.
Great customer service. Super easy to work with. No pressure and made sure we found what we wanted.
Thank you Matt and Jeremiah for all your assistance in helping us purchase a lift chair fir my mother in law!!
This place is amazing had I known before I would had bought all my furniture here and Jennifer did a great job in answering all our questions. We need one in nlr.
The sales lady was extremely nice but wow! SHOPPER STALKERS ! You can't even take a step without a salesperson.
I had a great experience everyone was very nice
My sales person Sandy was amazing. We bought a ton of stuff at once and she was patient and helped so much. Im only giving this 4 stars though because I ordered my chairs for my dining room table at the end of NOVEMBER and they aren’t even projected to get to the store until the week of JANUARY 13th! We are literally sitting on lawn chairs because we moved here without a table or anything. I would not have bought these if I knew they were going to take this long to come in! I should have been told or something! I am happy with the other stuff I ordered but come on 7 weeks for some chairs is ridiculous
Initial salesperson I dealt with, Chance, was extremely helpful and unbelievably patient. I was looking to buy 5 lift chairs for a VA nursing home so I needed to look at a number of options. I had checked out a number of other sellers but decided on Ashley for the quality and price. After speaking to a VA rep I decided on the Yandel lift chairs. When I went back the following day Chance was out sick. Since Chance had helped me I wanted to make sure he'd get the commission. Another salesperson, Kenneth York, stepped in and assured me that Chance would get the commission even though he, Kenneth, would write up the sales paperwork. The store did honor their price match (to Amazon) guarantee which saved me a fairly big chunk of change. I appreciated everybody's help and professionalism. The chairs will be delivered to VA within a few weeks and after getting feedback from them I will leave another feedback. For now I'm thrilled with Ashley Bryant's service and will make sure to consider them for any future furniture purchases. THANKS!
The staff was great. Someone showed us around to everything we needed and they never felt like they were smothering us or anything. They were patient and helped us with any questions and sales they had and also were good about checking their website for any deals. Very satisfied with delivery and set up.
Well first off, I will say, I love my coffee and side table. It’s what I have been looking for. But I doubt I will buy from Ashley again due to the service I received and what my daughter went through buying her very first couch and chair. For a first time buying experience it was awful. I will tell of my experience... we were very excited to find our tables that I have been looking for for 2 years! We were told by sales rep that there were plenty in the warehouse and they would be delivered the next week and they would call to set up delivery time. Well next week rolled around and no call. So I called them. Was put through to delivery people and found out these tables were on back order and we would not receive them for 3 more weeks. Well, if using common sense, I purchase tables and there are plenty at warehouse... wouldn’t my tables be held at that moment for me?! Sales rep lied. They were not at warehouse. Which I would of bought anyway, but he should of been truthful from the start. My daughter had same sales rep (unbeknownst to me at time). She questioned him several times that she was buying couch and chair and not loveseat. When delivered she was brought loveseat and chair. So she sent it back and was told couch would be delivered the next week. She had a dinner party planned and needed couch. Never called. She called them and then finally went in there. She had to wait another 2.5 weeks to get her couch. So took almost 6 weeks from date of sale. She had to cancel her dinner party. If just one of us had bad experience I would not say a thing... but both of us?! Hire honest people that know what they are doing.
Absolutely professional with the sale and even after sale to make sure I was satisfied and happy with purchase. Just an awesome trip and purchase with this salesman Matt Bolingbrook. Would highly recommend to anyone looking for great experience from this salesman at Ashleys Furniture. Wish him the best of luck as salesman at Ashleys furniture. Truly asset to the Ashleys Furniture.
I went to Ashley furniture to purchase a new mattress for my new home. I had done several hours of research on the best firm mattress for lower back pain. When I got there, I was greeted by Tim in the mattress dept. and he advised me on a foam mattress for better back support. After 2 years of sleeping on it, my back problem didn't improve because it was too soft. I went back to Ashley Furniture and told them about my experience with the mattress and they took it back and got me on an ultra firm one. After a week of using the new mattress, my back is feeling a hundred times better. A real life saver. Thank you Tim and Ashley Furniture for your understanding and generosity!
I ordered a piece of furniture and paid extra for one piece delivery and was told it would be in in a week and it’s been 2 weeks now and I have not heard from them. I spent over $500 on this piece of furniture I I would expect better service than that
Love out furniture from Ashley's. Will be back for more!
Love my couch and delivery was a breeze!
The delivery drivers were very friendly and understanding as they had to deliver during our final construction mess. They were on time and efficient. We love our furniture as well.
Best burger in town
Great place
Sawyer was our salesperson and was extremely helpful to my wife and I. She had many questions on furniture choices, sizes, colors, and Sawyer was very courteous and knowledgeable. We bought a variety of pieces for our living room, and one piece did not work out He and the manager of the store were gracious and efficient in taking the piece back and letting us exchange with no penalty I and my wife would highly recommend Ashley Furniture and Sawyer our salesman if anyone is looking for furniture
Ashley Furniture of Bryant far exceeded any of our expectations. Our sales person,Ben, was phenomenal, personable, and listened to our desires when searching for new furniture. Our furniture was delivered quickly and with such care and kindness. We are LOVING our new bedroom suite and mattress from Ashley!
We came here a couple weeks ago to pick out a sectional to purchase when our home construction was nearing completion. We emailed our salesman to place our order and got no reply. Thankfully we found what we were looking for elsewhere and for a much better price saving us $400. Glad we did not do business with Ashley Furniture!!
I was looking for a hard-to-find couch and they had what I wanted. Salesman was great too. When we went to pick it up, the warehouse crew was so fun, efficient, and courteous. This isn’t the first time I’ve bought furniture from Ashley Homestore and I’m sure it won’t be the last.
Very friendly staff and furniture was not as high as I thought
excellent customer service
The associates were Courteous, friendly, knowledgeable and very helpful in helping me find exactly what I wanted. When delivery was made they brought in my rug and pad insured proper placement. Then they brought my new couch in, set it up where I wanted it and made sure it was locked in so that it wouldn't move. My new room is beautiful and I am very happy with the service I received.
Too expensive
Taisha was my salesperson and she was amazing. She was very friendly and sweet, but most of all, she made sure that we got the best deal possible on our bedroom set. I am very pleased with her service and will happily buy more furniture from her in the future!!
Taisha is an excellent sales person. She is knowledgeable and answered all our questions. She went above and beyond our expectations. I wish I could give more stars!
Found what I was wanting. My salesperson was Evelyn Crawford. I told her I wanted to just look by myself until I found what I wanted. She left me alone, which I appreciate. I hate it when the sale person follows me around. When I found what I wanted she took care of everything. I will definitely use her again. Maybe even today.
Lots of inventory, plenty of parking. A bit of a drive but not anything to prohibit one to check them out...
Tasha was great!
I love this place.
So happy with our new bed
Pricey but well crafted furniture. Last super long lasting I got 10plus years off my last
Salesman was very kind and helpful, no waiting for service, he was very knowledgeable and handsome.
I greatly appreciated how I was not hunted like prey throughout the store. The individual is very helpful. The only negative was they had only a handful of round dining Room tables.
Super easy to buy there with Julia and/or Dustin! Double thumbs up 👍🏻👍🏻
Delivery was on time.👍🏻 Coffee table had a short piece of trim around top torn loose.☹️ Delivery guy glued it back. Screws fell out of one side of lift bracket later that evening. Had to put bigger screws in it to tighten it up 😤 Furniture arrived in good condition 👍🏻
Had a sales person lie straight to my face not knowing we had already been in and talked to a different sales person about the purchase previously
Ashley Furniture Home Store delivers on several points... a. They have a great bedside manner and treat their customers well. b. They have competitive pricing and great products to fit your needs. c. They do what they say they will do.
Dustin was our salesman and he was excellent! We would definitely work with him again for purchases in the future. Delivery guys did an excellent job as well on a difficult delivery! They put a sleeper sofa in a bedroom that was at a tough angle down the hallway. It was not easy, but they kept working until they got it and never caused any damage to the house or to the furniture. Great experience all the way around.
Working with Ms. Evelin was pleasant and she made shopping with her worth while. I loved the experience I had with her and look forward to working with her again on my next purchase.
Ashley's Furniture Store was beautiful. I couldn't believe how many beautiful❤️ merchandise🛋️ they have. Our hosts who showed us the exact furniture I was looking for, and being in a wheelchair, he was so helpful. His name is Greg Sharp, I would recommend his help to everyone! Thank you, for being so helpful Mr. Greg Sharp! I can't wait to get my new couch! 🛋️🤗
Great service
It was great. Cameron Gray was very helpful and not pushy. Loveseat was delivered by pilite young men. Will keep all this in mind when shopping in the future. Thank you.
I came in looking to replace my mattress set and your people couldn't have been more helpful. I spent a lot of time trying out the available options and went with the Tempur-Pedic set. I was intending on getting a queen set, which wasn't in stock, so I made the choice to go with a king set, and boy, I'm glad I did. I couldn't be happier with the service I received. Thanks to Chris Lockhart and your Sleepologist for excellent knowledge of the product as well.
Great customer service and friendly staff
When you come here you MUST SEE EVELIN! She was extremely courteous and very patient. She walked around that entire store with me more than once. She was so kind and caring. I love that she didn't pressure me. She suggested things and when I said no she offered something else. She was also respectful of my budget. I've never seen a furniture rep like her EVER. Just simply the best.
Thanks to Cameron for his help in selecting the right pieces--no pressure, just quality and knowledgable service when we needed it.
Ben, our salesman was awesome. When we came in he greeted us, ask if we knew how Ashley's worked, explained, ask what we we're looking for, dinning room set, he ask how many would be dining, showed us our selections and Left us alone to shop. He stayed in eye distance to answer any questions we might have. No pressure... We decided on an island and he answered all questions and wrote us up. We also had small talk in between making decision which made purchase seem more personable. Ben walked us to the check out and the very young brunette was all but rude to us. I ask her a question and she sneered at us..my mother looked at me and ask why is she so ugly to us? When we gave her over $800 cash she called someone to check to see if it was real money, again I understand reasonings for checking it but to announce it loudly made me uncomfortable. Ben caught us as we exited and shook our hand and told me thank you. I didn't bring in my phone so he took pictures of the island and sent them to me on my phone. Again awesome! Now for the delivery, those two young men where so polite, very nice and concerned with our satisfaction. I told them they were awesome and appreciated the hard and hot job they were doing. They left with smiles.
This Ashley Furniture Store in Bryant, Arkansas was 3 floors of beautiful furniture, any style you want they’ve got it! They even have American made furniture! Believe me, it’s worth checking out if you need furniture for your home.
I just moved to a new state for a job and didn’t have any furniture at all and everyone was amazing in helping me! Extremely nice, super friendly, and all around great people! Great customer service!
Best shopping experience ever. It didn't take me long... with the help of my sales lady, to figure out what I needed. Thank you for a good nights rest, finally.
Got exactly what I wanted in the price range I wanted to stay in. In and out in under 20 minutes. :)
Matt and his friend did an excellent job delivering my rug and pad and placing the furniture on top . They were very friendly and helpful.
Other than disconnect with pick up. Received mis-information on where to pick up told to go inside and tell a sales person sales person then said go to right behind store pull up to doors to merchandise pick up and ring bell no one answered, called store they then said go to far side next to interstate and pull up to one of the doors somone will be there. After 20 mins of wondering around from initial directions found 2 doors behind dumpster
Salesman was wonderful and not pushy. Fast ordering process and delivers were quick with drop off.
So many great new items for our home!!
Had a great experience with Matt. He went above and beyond even putting together a stool for me to see what it looked like. Definitely will do business here again.
I went in looking for a dining room table!! The salesperson was Krystal Lawrence, and she patiently helped me and ended up showing me mattresses and pillows and introduced me to the sleep doctor !! I left with a new dining set, chest for the bedroom, and a beauty rest hybrid mattress!! The most awesome thing was the mattress !! After the first night sleeping on it, my sleep app detected that I had fewer sleep disruptions than normal !! I recommend going to Ashley Furniture Store for anything you need to upgrade your home !!! Ask for Krystal !!!
My salesman Matt was wonderful. I was picking out a new bed, he was very patient and knowledgeable about all the different mattresses. He helped me find the perfect one for me and my boyfriend. Thanks Matt! I’ll definitely see you when I’m ready for my new living room furniture.
Wide selection, but VERY pricy!
Disappointed.... I’m a military member new to the area and wanted to get my wife something new to try to make up for moving our family again. She saw a sofa and love seat that the loved and we purchased the set for $2K. When it arrived we noticed a rip in the seam on the middle couch cushion. We reported it and was told it would be fixed but we never heard anything back from the management team. Additionally, the couches were from the “Mayo company” and we were told it had a 15 year. We were told that the warranty would be mailed to us within a week... (it’s been 3 weeks and we haven’t heard from any Ashley reps.) I will not recommend this company to any of my troops. We are really disappointed in the Little Rock Ashley company... They are tarnishing the Ashley Reputation.
(Translated by Google) I loved the service, the attention that Maria Deaton provides, I recommend it, she speaks Spanish and is very friendly, excellent service (Original) Me encanto el servicio la atención que proporciona Maria Deaton se las recomiendo ella habla español y es muy amable excelente servicio
I had a great buying experience at Ashley’s with Sandi Brown. Was looking for a comfy recliner. She strolled me around but they were either not my style, color or size. Just as we were leaving, she remembered one in the clearance section. Walked over there and saw a modern designed, genuine leather Ashley’s electric recliner for $395. Bargain! I sat in it for 2 minutes and asked why it was in clearance—something about it was ordered wrong. Red flag, overlooked. I bought it and paid for it - over $500 with tax and delivery. When it got to my home, it was larger than it looked in that big building and once I sat in it for a period of time, I realized it was way too BIG for me. It’s an Ashley’s recliner and built for 6 foot 300 pound men, not short women! It’s so huge when I first sat in it, my neck hurt, so I grabbed pillows and tried to stuff up the gaps. So now, I continue to sit in my other living room chair and look at my electric recliner that was a BIG mistake. Wish I’d just waited and bought the more expensive, comfortable chair I originally found at a store in my hometown. 🙁
We purchased a new living room suite . Was delivered quicker than we expected. Good service by all and our sales lady Julie was really nice and helpful
Online is horrible. Placed order and emailed twice. Never got response to email. Called store and was transferred to someone who couldn't and didn't want to help. Ridiculous
Friendly, courteous, and professional service from beginning to end. My salesperson was very helpful and my purchase was delivered earlier than promised. Those two young men were awesome as well.
Best place to buy furniture; will not go anywhere else.
Wonderful services and wonderful staff!🤗
Good sales and the staff is always helpful.
Bostick was great and helped me find exactly what I needed!
Friendly salesperson but management was rude because I asked for a better price, I was paying cash... took my business to another store and they got my $2700. Probably won’t go back.
Amazing selection and GREAT customer service! Matthew was very knowledgeable and helpful!
Loving my furniture
I’ve been a long time customer, always satisfied with my purchases, not anymore. Here’s why, I recently purchased a mattress but once it was delivered I was not pleased the quality, seems like the one in the store was better. I was assured it was the same one As In the store. So I asked if I could exchange it for another model, since I’ve only had it a few hours. We’ll, I was shocked and upset to learn of Ashley’s return policy: only damaged items are exchanged or returned and All Sales Are Final! I should have been informed at point of sale of this policy. This is terrible customer service and a deception by omission! Ashley’s is entitled to have whatever policy they want, but I expect an open and clear return policy from every respectable retailer I choose to do business with. Therefore, I’ll never shop with Ashley’s again. Here’s a tip for you Ashley, post a sign at the point of sale that All Sales Final Policy. To those of you looking for a good place to buy a mattress, try Mattress Firm, they have a fair return/exchange policy and they’re happy to discuss it with you, without you even having to ask.
The only down side was the salespeople kept following me around, after I told them ii was just looking. If I had any questions I would find them. I don't like pushy salespeople.
The delivery guys were very professional and pleasant. And was early with our delivery.
The staff was very friendly and helpful. I already knew what I wanted and they didn't try sway my decision. I will make future purchases and I tell all my friends about Ashley Furniture Home Store.
Great prices and great service. Emily rocks! She was there when we needed her without hovering over us and making us feel pressured. We made a purchase today and will go back to buy from her again. Thank you Emily!
We’ve shopped at Ashley Homestore for years and most recently purchased new custom living room furniture. It was delivered last week and we love it! Our salesperson Kim was very knowledgeable and friendly, making our shopping experience very pleasant. Highly recommend! And ask for Kim.
Excellent customer service from Greg (redhead). No pushy salesman, but attentive. We bought a mattress and box springs, and a sofa. We will definitely return for later needs!
I went to this location where I spoke to a young man, supposedly the "best sells rep". Well I told him what I was looking for, he jumped right in to let's do financing. Okay I get approved for a good sum, they immediately said let's go spend your money.... Umm wrong thing to say. This young man didn't listen to anything I had told him, he sure did not know what he was talking about, and after having to go back and tell him for the 3rd time what I was looking for I had my fill and told him I was taking my business elsewhere.
Salesman was great didn't push anything on us we weren't interested in also didn't try showing us items out of our budget. Got a GREAT deal on a sofa and love seat. Very happy with our purchase and delivery.
Recently purchased a Tempur-Pedic mattress and absolutely love it! It has changed the way we sleep! Received the best service from Tim in the bedding department. He goes above and beyond to make sure you are completely satisfied with your purchase. Highly recommend this product from Ashley's!
Fast delivery! Set up furniture quickly!
I had a great experience at Ashley Furniture Home Store today. The sales representatives, Tim and Ryan, were attentive and knowledgeable. They were easy to talk to and great to work with. I didn't purchase any items today, but I look forward to coming back and working with these gentlemen very soon. I recommend this location.
We were greeted at the door, sale person was very attentive to questions, patience to our needs. Yes, I would definitely return to purchase more furniture.
Evelyn Crawford greeted us at the door. She was respectful of us wanting space to look around. Her knowledge was extensive-she knew the answer to our questions about products right off the bat. My husband and I felt very well taken care of. I will definitely recommend her to anyone looking to shop in your store.
I had a great experience at Ashley Home Store in Bryant AR. Krystal helped me through the process of choosing my furniture, ordering what I chose and getting it delivered. It looks fantastic in my new penthouse apartment. Thanks again Krystal
Friendly sales lady. Love the variety of everything. Great prices.
I have repeatedly shopped at Ashley’s for years and I have always been extremely satisfied. The entire experience has always exceeded my expectations including shopping, placing my order and delivery. Recently, I was privileged to work with Julia West (sales associate and interior decorator). Julia was very helpful and professional but never a “pushy” sales person. She was able to ask the right questions and determine my needs and wants in a very pleasant way. I can recommend Julia and Ashley’s without reservation!
I had such a good experience with Felicity helping me! It was fun, easy and no heavy sales pressure! Had to wait for my furniture until my room was ready, so they just delivered it last Friday and I Absolutely Love It❤️ Highly Recommend Ashley’s Furniture HomeStore!!!
Stay away from the guy in a lab coat selling mattresses. Horrible.
Love Ashley's 😍 So friendly and helpful.
Great service
They are ok but if you have a problem with your furniture don't rely on someone to fix it because its been over a year now and they came out, looked at it and said they would order a part and never came back or heard from them ever since, I called abt 12 times and got tired of them never coming so I won't buy another thing from them again!
Excellent customer service and great product.
Extremely kind salesman who showed me right to the 3 items I wanted to see. Had very great knowledge and wrote done the measurements for me. Was not pushy to make a sale.
I like it will go back
Ashley's has many brands and quality of furniture. Also, Ashley provides payment plans, and "capture you at the door" service.
Ashley furniture in Bryant will treat you with kindness. Sissy and Crystal were a tremendous help to me after my dad passed away and I was so touched by their excellent care and service. My family will only buy our furniture from Ashley Furniture.
I live in Russellville about 100 miles away , I called the store and asked if they kept many couches in stock the lady replied we have a huge selection in stock so we drove down on Friday May the 17 after taking off work early with our trailer in tow for nothing maybe 3 sofas in stock that you could carry out everything else was display order only. Waste of time and money !
We bought a dining set and a bed from Ashley. Evelin helped us. She did a great job explaining things and cares about her customers. Some spots on the table surface pop up. Ashley would like to order a new one for us. They have a broad selection of furnitures. We recommend Ashley if you are looking for nice furnitures.
The store had beautiful quality items on display. Krystal was wonderful. She listened then took the time to show us around with great patience and knowledge to find exactly what we were looking for until we found it. The delivery men were prompt and very courteous and helpful. Everything is perfect and beautiful. I love Ashley's and I'm so happy with my new living room!!
Had a great experience buying my furniture at Ashley homestore! Mrs. Kim and Mrs. Doreen were great! They helped keep me within my planned budget and met my needs without any problem/hesitation. The delivery guys were also very nice and resourceful. Would definitely recommend anyone I know needing to buy furniture in the local area to go see them
Over priced. Even charge more than their website
Great experience!!! We shopped for several days and looked online but in the end Ashely had the best deal. I found a cheaper price online and they matched it in the store. Waldina waited on us and was very helpful. I will definitely shop here again.
Terrible customer service!!! Purchased over $1500 worth of furniture and still got treated like trash!!! But the lady next to me was smiled at and talked to like a human
Friendly service, good selection.
Love the recliners,delivered on time,thank you
Shipment came sooner than expected and delivery and setup was also prompt. Professional service and friendly staff.
I will not be buying anything else from Ashleys furniture, and highly reccommend if anyone is looking to.buy there to look elsewhere. We were delivered a completly different couch then what we were told we were purchasing. Managers(Doreen, and Cissy) agreed to fix it at no additional.cost for their mistake. Today they call and say it will.cost me an additional.$1,200 to fix their mistake. The items we were read off that we were getting was different from what is on my ordersheet. and what the delivery drivers brought. Delivery drivers wrote on the delivery form that our order did not match what was on our forms, and this was s not the first time.this has happened. The salesman never told us that she was writing the ticket up for something completely different then the socozi sectional we ordered. What makes me even more livid about it is the fact that the employees had the nerve to tell me that I never sat on the couch as we werr writing it up. and it does not come in a sectional. Dorreen, Evelin, and Cissy agreed that Dorreen messed up the order, and it would be fixed at no additional cost. To me the customer service went from great to a store full of cons and liars. Why would I agree to a completly differwnt couch then what your salesman was telling us they wrote up. I will be reporting this to the Consumer Finance Bureau.
Loving my new bedroom furniture. Thanks Ashley. Everyone was so helpful. I had the best first time Ashley Homestore experience. I'm sure I'll be back.
Nice store
If you go buy furniture from ashleys go see Ben for your sales guy! He is amazing!
The only problem I had with Ashley's Furniture is the Delivery. I was not satisfied with how the delivery was handled. I was the one to notify them several times and even on the day of delivery.
We purchased new living room, bedroom, and dining room furniture for our new home from ashley's in Bryant. Mark Caldwell took excellent care of us and Tim in the sleep center was also great. Everything was delivered as promised and we couldn't be happier with the whole experience
I bought several sets of furniture from Ashley Furniture. Always a good selection and quality furniture. Mark Caldwell has been my sales person every time. Does a great job. He takes that extra effort to help me find exactly what I want.
Ms. Evelyn was very helpful in ordering our furniture and kept us well aware of its status as we waited for our mattress and couch to arrive. I would recommend her help to anyone buying furniture from Ashley's.
Great experience from sales to furniture delivery - even with a minor hiccup regarding a piece of mission bedroom set, both the salesman and delivery team quickly resolved the issue - I will do business with Ashley again.
I love Ashley’s! Waldina was my sales associate and she was incredible! She kept me informed every step of the way, and was not pushy at all. Thank you for your help Waldina!!
I would highly recommend Ashley Furniture.. I had a great time experience
A nice place
First I must say, the experience expectancy was genuinely amazing. Sandy is an jewel asset to Ashley Furniture. Her attentiveness was on point the very first day I met her. The customer service that she conducted showed loyal customer satisfaction, even when she was helping somebody else. Ms. Sandy those "North Castle" End tables look STUNNING in my home Sandy baby. Thank you so much for the helping hand transitioning. Mrs. Sissy surely you didnt think I forgot about you. It's a blessing to have a Woman a Valor to drive such a Big Corporate Operation, and explain details, and sharpen you on the minute black and white sometimes that the customers oversight when reading the fine print. Mrs. Sissy not only fixed the problem, but made me feel good about the purchases I made at Ashley Furniture in Bryant, Arkansas. Big Shout out to Sandy, Sissy, and Fernando on the dock. I ❤ my Furniture and thanks again, for the Wonderful Customer Service Experience!
We saw video of the young man on Facebook name matt we like some of the stuff he showed so we drove 2 Arkansas Ashley an bought and mattress that we love so once again we want 2 thank u again
Evelyn was great to work with!
Evelin was incredibly helpful and great at providing the information we requested. We had a great experience at Ashley Furniture, as always! We love our new bedroom furniture!
Excellent customer service! Our furniture was delivered with great care and we couldn’t be happier!
They are very friendly and very polite. All our questions were answered about anything and everything. I would go there to buy my furniture. Sawyer is a very polite and respectful salesman. I'd go to him again anydany.
Julia West is the absolute best! Very diligent and passionate about getting her client exactly what they what.
Friendly employees,great products and very affordable prices
Financing is great if you need it. I have been waiting on a delivery for 5 months. When I call to check the status I have spoken to several people who are not helpful
Great place, sales, management and delivery all went well, special thanks to management for working with me on delivery. And to the delivery guys very courteous and very professional good crew.
Sandi has helped us purchase two recliners 5 years ago and they have held up so well! She helped us get an amazing deal on a sofa, loveseat, and a mattress set today! Couldn't be any happier with our service, prices, and quality of furniture!
Purchased SMB Fountain Creek foam mattress made by Sealy Mattress n Brenham, TX. Mattress part of store display; it was paired with "couch frame", the mattress serves as the seat cushion for the sofa by day and bed @ night. SO UNCOMFORTABLE & HARD & HOT (radiates body heat back onto sleeper) after less than 15 nights of use (this piece is n guest bedrm so no day use). After less than 15 nights of use the MIDDLE OF MATTRESS IS PUCKERED & Separating. Make matters worse Ashley Furniture says n order 2 exchange i have to pay ANOTHER transporation fee. How is that for customer service.?
I loved doing business with these kind people! And we absolutely love our recliners. We will be back :)
They were so helpful and I love their selection of furniture there’s something for anyone
Found what I needed at a price that was affordable. Thanks
We felt very comfortable with Evelyn Crawford as she was so happy to show us everything. She answered every question we had asked. When we do come back, Evelyn is,I hope, the sales person that will help us again. I reccomend her highly and have referred her to others about buying their furniture from her. We had a very good experience when buying through Evelyn Crawford. We thank her and felt as though she gave us her full attention. With gratitude, Chris Slaughterbeck and mother shirley Slaughterbeck.
They are the best great products and they treat me like a king.
Great assistance
Was impressed with salesperson. She was knowledgeable about the furniture and presented it for the price I wanted to pay.
Needed to furnish an entire home. Thankfully I met Kenny (salesperson) on my first visit. He was patient, genuine and very knowledgeable about the merchandise in the store as well as online options. I simply described what I was looking for and he took me straight to what I needed. Pricing is very reasonable and financing is available. I also went with the delivery option. The delivery department always called to confirm appointment, showed up on time and put furniture together in a timely manner. I highly recommend Kenny to help with your purchases. The store has so many styles and options no time wasted when visiting Ashley Furniture Homestore!
Bought our new bed there we love it thank y'all!!
Very pleasant professionals from entrance to leaving the wearhouse. Great product's, great price. Thanks Ashley's.