Ashley Store | Fort Smith, AR 72903

The cashier Mr Baldwin helped us through our purchase quickly and thoroughly. He was very professional and kind. Very approachable smile

Selina and Daniel have been so helpful in the process of buying new furniture.

Staff patient and understanding very helpful but not pushy. Staff courteous as well as management. Our experience there was awesome and we will be back for our future furniture needs and purchases.

Staff works extremely helpful, store was clean and had a great selection

I really appreciate that Martin helped us look at all the selections and was very polite and had a good conversation will be back again

Bought some furniture from them, and the ottoman that I bought from them has metal clips on the buttom, I just punctured my foot and I’m bleeding because it was sticking out.

Brayden made the shopping experience excellent I am awaiting delivery of items will update later

Paid over 700 found out only 10 days to return it buying new one and have to pay 500 plus 150 to deliver and setup to bring it like 10 feet inside the door

Awesome service and helpful in every aspect of the purchase

Great experience. Sales person was very friendly and helpful. She made every effort to get me in and out to expedite the process My dad is going to love it. Thanks

Very positive experience and Sunshine was awesome. Will definitely be back.

David B was very patient with me today He did suggest the best lift chair for my needs If I need anything I will talk to him first

I had a Great experience! Salesman was super nice and thorough!

Glad to see La-z-Boy recliners here. After trying many chairs and settling on the one we wanted, purchase was quick and painless.

The staff was very professional, knowledgeable, and very friendly. I had all the help I needed and I recommend this location to anyone.

Such a wonderful experience in this store. The store manager Jessica and the sales representative Hannah are amazing. They were patient and answered all of our questions. We are so excited to get our new couch and we will definitely be making more purchases in the future. Thank you!

Amazing service!!!

furniture is over priced and be careful if you purchase furniture on a 24 month free interest plan as they'll reduce the amount every month so at the end of the 24 months your furniture is not paid off and they'll charge you the full interest! Be careful as the sales rep will put in the protection plan on the furniture even though you didn't ask for it. They are sly, so watch out. Thank you for the reply, the salesman should've told me that and I also take part ownership for not looking closely before signing the deal.

I just found the best mattress, loveseat, and dining table with 2 bar stools. The sales person, Robert was very very helpful and so respectful. He never rushed me and listened to all my questions and concerns, what a great day. Thanks Robert

Welcoming, professional, friendly

Great Customer Service! Patient while I looked for the right fit for me

Avery was awesome. Extremely helpful and knowledgeable. Helped my wife find a couch she loved and helped make us a deal on it!

Avery and Jason were the best helped me special order what we needed ! We will definitely be back to shop

Very helpful

Very helpful, knowledgeable and friendly. No pressure tactics to try to make me buy something when I said it would be a few months. Beautiful store with huge selection!

They have really made the store huge. Martin helped so much and was so friendly, really helped me think about what barstools would be perfect for me. Great place to get ideas for future items!

I ordered a bedroom set from this store a month ago. Everything was delivered except for a nightstand. I was assured it would be here no longer than two weeks. After the third week I came back to the store asking about the piece. I was greated by a salesman who asked if he could help, which i replied no thank you. He then became noticeably upset muttering something and stormed off. When I asked one of the managers at the desk what was happening they told me my salesman should've reached out to me and said give it another week. That week went by and I called in. Again was told my salesman should've reached out to me and wait another week. This was the fifth week and I canceled my order. Instead of helping me everyone just told me what should have happened. I can't help but feel like this store cares only about the sale and not the customer. Not only do I not recommend this store I strongly advise to shop elsewhere.

Very nice and friendly staff

The shop was very well decorated . The furniture was very nice . The folks all so friendly and eager to please . Enjoyed our time there and got a wonderful dining room table and chairs set . Very satisfied we get it in 2 days delivered to us. Thankyou again cant wait to get the set 😁

Purchased furniture from Ashley. Salesman did a great job

Friendly, did the right thing when it came down to the pricing.

Great customer service with great selection and pricing!

AWESOME sales staff! I've lived in 7 different states and by far best furniture store I've been in. NO PRESSURE! Just did their best to help me find what I was looking for. I'm not an easy sell. They explained everything and answered all my Questions and their suggestions were helpful. If you want the best go to Ashley's!

Welcomed at the door. David worked to find the exact items to meet my description and Jessica worked miracles with the pricing.

Excellent store with the largest selection of high quality mattresses we've seen in Ft Smith. This was the sixth shop we visited and there were at least 3 brands here that weren't at the other mattress stores. We worked with two pleasant & helpful associates who showed us everything we knew we wanted to see and more. So glad we didn't give up for the day because we found out new mattress here!

Will Byars is the best ever! He sure is a great salesman. Such a bright man, will be back for more!

Will is an outstanding salesman. Excellent experience buying from this location.

I like it Sure made usa.

Lizzy did a great job helping us pick out furniture as well as assisting us with the transaction process.

Excellent service from Colton

Great staff. Our sales person was friendly, informed and made the purchase very easy

Sunshine was so friendly and helpful. She helped my husband just the right mattress for his best rest.

David Buttrey was very professional, courteous to my needs and informative about the products I was looking at. a real pleasure dealing with him. I will be dealing with him again.

Nice selection

The salesman was wonderful !! David Buttrey helped me with everything and I am looking forward to the next time I need something I will go see him !

Great furniture but they’re scam artists, check your receipt and see what they do! 2 orders now I had to call in on

Sunshine greeting was great an she helped me find what i wanted which was a sofa an recliner . She fixed me up an was very pleasant to deal with..thank u

Donnie was so helpful and professional and walked us through our first big furniture purchase. We couldn’t be happier!

Great experience!

Very good experience

It was a great experience! The people was very helpful and I was able to get what I really wanted.

Will was very helpful.

Donny helped us and he was so nice and helpful. Very informative!!

Very prompt attention from Thomas the moment I walked in. He was able to get me the exact thing I needed. Thanks guys!

Very nice people and very helpful and efficient staff and excellent selection of furniture

We got a great loveseat from here and it was pretty affordable!

Thomas was great! Showed us exactly what we needed.

Highly recommend Will! He went out of his way to help, was always kind and made the entire experience enjoyable. I’ll definitely come back for any future furniture purchases!

Ashley has furniture of all kinds and for everyone. Their inventory is amazing. I found exactly what I was looking for — an upholstered chair and ottoman in a beautiful fabric and at a very good price. Will assisted me and he was friendly and knowledgeable. If and when I need furniture again, I’m definitely going to Ashley.

Easy shopping experience. The atmosphere has changed. No pressure like before

Very good customer service versión helpfull People

The store lost a 500 dollar purchase from me. I Went in Nov. 18th at 11am and was introduced by a middle aged hispanic man who was not helpful to what I was searching for. I told him I was looking for a office desk chair as Hanks does not carry those. All he did was tell me to look all over the store. No guidance or effort to escort me to them or give an more thorough explanation. I walked around anyways and the place is disorganized while trying to find the product I was looking for. Meanwhile while walking around, I see 4 workers here sitting in chairs playing on phones instead of bothering to come up to me or other customers like a sales associate is supposed to do. For the business owner reading this, I would start watching your employees on the camera playback and you will see what I am talking about. The sales team need to learn how to do customer service like Hanks furniture does. Those associates are helpful. Still not finding what I am looking for and no help, I left and went to office depot and got a chair there. I don't suggest coming here at all and I would recommend that you go to Hanks for most furniture and office depot for office desk chairs. I won't be back.

They were really great and able to help us spend our money and find the perfect bed :)

Liz was amazing! She really listened to me, was very knowledgeable about their products, and did everything she could to get me the best price. We will definitely shop there again in the future and will ask for her.

Great sales people helped us with all our needs

Sunshine was awesome! Very helpful and so friendly!! Ty Sunshine.....

Will Byars is a exceptional salesman. Provided all the information I needed when considering my new bed, explained the details clearly during the purchase, and even drove it to my front door and set it up!

Jason was my sales person. He did an amazing job meeting my needs.

It was a good experience to shop at.

(Translated by Google) The attention we received was very good, my wife was very happy with the purchase we made, apart from the fact that all the furniture is of good quality, they are at very good prices!! (Original) Muy buena la atención que recibimos, my esposa quedo muy contenta con la compra que realizamos, aparte que son de buena calidad todos los muebles, están a muy buenos precios!!

Salesperson was very attentive and listened to our wants. Informed us of inventory. Didn't pressure us . Let us make our choice and completed the sale on a timely manner. Very enjoyable experience.

This place is huge. If you ever wanted furniture, bedding, chairs, anything that you can imagine, it's here. It's also attached to another store. Which has really high quality bedding like temporapedic and purple As well as others. Service was exceptional and we were in and out with no high pressure salesman. I love that part.

Martin was our Salesman. We had an extraordinary shopping experience and enjoyed picking out furniture. Martin was so helpful, knowledgeable, accommodating and professional. In addition, the manager Stephen and Martin went the extra mile and delivered accessories (that we couldn’t fit in our car) to our home after they worked 11 hours! I highly recommend this store.

Fast, efficient and so friendly and accommodating. Thank you.

Liz was very helpful and pleasant will definitely be back! Great Customer service.. Supervisor Jason is also a big help...

Great furniture. But after 2 experiences of spending insane amounts of money, only to be delivered the WRONG. PRODUCT...and being given 6 different numbers to call, and the back to my first number. Customer service is good during sales. But they don't even bother to make sure your order is correct. And they sure don't want to make it right.

Sales person listened to exactly what I was looking for. Answered all my questions to make my purchase easy.

Very good Customer service. Thank you Liz

THANK YOU sales person was great and the Manger was awesome

Will Byars was so helpful and very knowledgeable. He made our experience very pleasant.

The 1st person that seen us come in showed us exactly what we were looking for & got us a "package" deal we were happy with. GREAT experience! Will definitely go back to Ashley's for any other furniture needs!

I went in the store with no intention of actually making a purchase today. I found exactly what I wanted, so I bought it!

Blu Hawley was an excellent salesperson. Very professional & likeable. I’ve shopped at Ashley Furniture many times over the years & will definitely come again.

We came in looking for a new couch for our living room. Corey made it so easy for us to get what we wanted. We have a couch, loveseat and chair for the price of most couches at other stores. Thanks Corey!

Great salesman. Very happy with the service

Most items are delivery only but they have a great selection and a helpful staff.

Great experience. The salesmen was very helpful, friendly and knowledgeable. We'll be shopping there again.

Excellent service and prices Selection was very good

Will did a great job helping me out! I came in and had a couch in mind and they didn’t have the exact one in stock so he found out what material it would be and the cushions for it! Turned out I didn’t want that couch and wanted one better suited to me:)

Had seen items on line, went in 2 see & sit in person Liked sofa so purchased sofa, loveseat,chair,ottoman & a rug to match 4 my living room Transaction went well Will report more later

Found some great bar stools. The sales team there ended up like a corporate car dealership. My 4 bar stools for $880 went to over $1200 with delivery fees and club pricing fees. The sales person called the manager in to help and he started waving fees. I went online and they were advertising 15% off with free shipping. He was pretty quick to match that deal since I could just buy it online for that price. Again… great experience until we were checking out. I had no idea it would be so “car dealer”.

Don't shop here for furniture. They will lie and cheat you. They will tell you you're getting "free" furniture, but when you add it up it comes to the same price the discount codes they have usually range up to 20-30% off.

I really can’t say enough good things about my experience today. I went in to purchase a sectional and was helped by three amazing staff members. The two gentleman that helped me with my order, and the lady who helped with processing and payment were all super kind and made this purchase quick and easy.

Thanks for the all the help Will! Invest in a nice mattress people, it’s life changing!

The shopping experience with Liz, and the sales manager was good, but the continual glitches with the computer systems was terrible. We spent at least an extra hour with the staff trying to resolve computer and technical issues. Even though we spent $7,000 purchasing the items we were wanting, we almost gave up and left because of the constant technical glitches. You need to get that resolved quickly. Not everyone is willing to spend hours waiting for technical problems to be resolved.

Marcus and Carl arrived early and were extremely nice and professional. They finished the set up quickly and cleaned up prior to leaving. Best delivery set up and didn’t have to wait.

Great sales staff!

Jason and Mr. Baldwin were very helpful and great to work with.

Very professional sales people and gave me a great price for a quality product.

We enjoyed our transaction at your store

The entire experience was wonderful! I spent six months searching for the perfect mattress & Will was the best! I requested a delivery and set up and I couldn’t have asked for more pleasant as well as knowledgeable employees . I spent just under $10,000 and I will always value that purchase as one of the best decisions I’ve made. From start to finish, this was absolutely the best experience I’ve ever had with a major purchase. Since then my sleep Has been restful and comfortable. Simply put I love going to bed now. Thank you, thank you thank you!

Very helpful in finding financing options and long lasting high quality furniture for my new home.

Will and Jacob were very helpful. They did a great job of throughly explaining everything, answered all of our questions, and helped with any hesitations we had in moving forward. Despite our high list of wants, they were able to help us find our dream sectional! 10/10 definitely recommend!

I had the best experience with Ashley’s! I had Eden’s help and she was just amazing at her job. She really helped me find something I loved!

Was a good sale , got what we wanted

Such a lovely woman, Eden, showed us around and kept our budget in mind but still showing us very nice furniture ! Great customer service, would recommend to a friend/family and be back myself!

Eden did a fantastic job and was extremely friendly and professional

Eden was extremly helpful and will be the reason I come back

Our sales person and her mgr treated us fabulous! They saved us money and were super kind to us.

Will not be ordering with them again. Had issues with them ordering the wrong pieces 2 times on the same order. Called and gave the wrong delivery day twice. Waiting to see if it’ll be right tomorrow. Spent a large amount on a living room set and was told I that around 4% refund was the absolute best that could be done to make up for the multiple issues.

(Translated by Google) Very good service, very kind to the customer from Mr. Martin Nuñez. (Original) Muy buen servicio mucha amabilidad al cliente depate del señor Martin nuñez.

Jessica and Audry are great! Friendly and Helpful team. They worked together to help me find and make a deal on a great set. I highly recommend them.

Great place to shop

The sales person Will was very nice and helpful. I got my daughter a beautiful bed at a good price.

Great place good furniture and friendly people

Jordan and Steven were both great, and were extremely helpful and patient.

I would like to commend Wil for assisting us today, we went to Ashley Fortsmith. Such a sweet guy. Thanks Wil!

Excellent salesman Daniel did an outstanding job helping us find a living room set

Helpful informed sales staff. Don't Scott did a great job. The store rewards was great.

Excellent service by Blu and Jason, very attentive and friendly. Very poor delivery and communication. 03/04/23 Update. We made the purchase on 02/25/23, they scheduled the delivery for 03/04/23 (Estimated), they only deliver 2 days a week here, 7 days total. We received no notification, called today and found out we are not scheduled, maybe next Saturday. I’ll do what I can to get refunded.

Thank you!!! Sales person was wonderful and excited for my delivery on Monday! Btw this is the wife of Mr Southerland lol 💜💜

Martin was a huge thank you

Sales person, Martin, was wonderful. He was very patient with us and was knowledgeable about the furniture.

The sales associate was fine, but the store posted signed for the rugs and it's price on the coffee tables and many times there were no signs for the coffee table prices in sight. We went through the buying process and found that the coffee table was actually much higher. We just left without it and both of us felt the place was very deceptive. Also there is no warranty on anything unless you buy one.

Great service by Martin, he was patient and gave my daughter the time she needed to find the perfect mattress for her. Go see Martin!!!

Excellent service from start to finish. The salesman really seemed to know what he was talking about. Every one else was very friendly as well. If I had the money I would have bought furniture for my whole house! I just can't say enough good about our salesman Kyler Smith!! He was not at all pushy he was just there to show us what we wanted and answer any questions we had. He never tried to up sell us and he never tried to sell us anything other than what we came for. He kept notes the entire time of things we would tell him about our wishes and then he would go looking for items that met that description. Such a wonderful guy!!

Will, the salesman, was very nice & went out of his way to help us. We liked him so much that we came back & bought another chair through him. Thank you for all your hard work. The Yandells

It did not start off all that great. The first sales guy that worked with us was not good. I went in early in the day to look at sofas, then back later with my wife. The second time, he barely acknowledged us, even after I sought after him so he could get the sale. 10 minutes after we got there, he walhed by and said goodnight, they did not close for another hour. If he had something to do,he could have told us, jut instead, made us feel like he didn't care if we bought anything or not. I approached another sales person, explained that I would not buy anything from the first guy and why. He was very nice, showed us multiple options and worked very well with us. We ended up buying 2 sofas, 2 area rugs, and some accent tables. Overall a good experience and will go back. Good products at good prices.

Will was very friendly, helpful, and listened to exactly what I told him I needed. Recommend going to Ashley to everyone.

Weird people there. Nothing for us.

Terrible service and couldn't help with a simple order issue.

This is a great place to shop at! Great folks and easy to work with. Lots of different styles and price ranges ,lots of great furniture. Will come back for sure. Thanks !

Great friendly service n very helpful Got us a great price on 3 pieces Thanks

Most of the furniture here is lower quality but priced like it is nicer. I noticed while opening some of the drawers on the dressers that the bottoms were really thin and one was even bowed on a $900 set of drawers. I was told an item was “in stock” and it was actually in stock in Tulsa and I ended up having to pay a shipping fee. They force you to buy a “membership” to cover the $160 delivery fee but say they are taking it off of the price of the furniture but added some cleaning kit to make it free so I ended up paying the fee anyways. I thought I was buying an entire bedroom and a chair but the sales associates left and talked amongst themselves and then came back with paperwork only for my chair. It took so long to even buy the chair that we waited over an hour for the papers. They did apologize about the wait but to be fair my sister warned me not to shop here because it’s been almost a year now and she’s still missing a piece of her living room furniture that never got delivered and they keep saying it’s going to be ordered. I really wish a quality furniture store would open in fort smith because trying to find it is near impossible unless you want rustic particle board-quality pieces that cost almost as much as pottery barn. I would say go to Fayetteville, Little Rock or Tulsa. Places like this have their gimmicks like the membership fees, cleaning kits and ordering fees from other stores that they try to confuse you with to make you feel like you’re getting a great deal. My $414 chair ended up costing me $650 after “free delivery with membership” and the “free” cleaning kit”. Fort smith has no good places to shop for furniture, don’t waste your time or money, it’s worth it to drive elsewhere.

I purchased a new recliner for my aging mother and enjoyed their variety of items and polite service. They’ve added some more showroom space recently as well. Don’t be sticker shocked before you go though because their franchise name carries weight.

Great people to deal with!!!

This store has changed drastically since my last visit. Management is on point and involved. Martin is the BEST! Got me all squared away.

I was very pleasant and easy! I was shown around the showroom many times. When I finally made my decisions, I got some free things! I got 2 pieces of artwork, furniture conditioner and polish and a temper-pedic pillow! I was a fun! I highly recommend this store!

My mom dragged me into Ashley's furniture today and i didn't think I'd think much of it, but Mr.Baldwin showed us some really cool stuff y'all have in the store. We will be back.

Great employees, great experience!

Jacob was great. We always have a great experience at Ashley Furniture and will definitely be back

If you need good quality furniture for an amazing value, this is the place you need! They offer a free delivery option, and that includes set up as well! We were able to get our furniture in a timely manner with great customer service. The sales people at Ashley are able to help find what you are looking for and inform you on ANYTHING you need to know! I will only ever shop at Ashley Homestore.

Well first things first as soon as I came in Martin Nunez descended from the heavens to introduce himself and then set me off to wander the store like a kid playing “the floor is lava” hopping from one piece of furniture to the next. Martin was kind enough to pop in from time to time to let me know the lava wasnt real and also to inform me on the piece I was looking at. He was truly the best kind of salesman, not overbearing while simultaneously always available. Popping out of the shadows like Chris Angel just to let me know that the couch I was looking at comes in multiple color options and then vanishing until I would whisper under my breath “I wonder if” so he could immediately appear with an answer. The selection is massive, my salesman (yes I have claimed him, he is mine) Martin was extremely knowledgeable. Also if he tells you he can change your life in 3 minutes, believe him, he is not a snake oil salesman, he is a miracle worker.

So we meet this two kind employees that help me and my mom a lot mostly with their translator Martin and Eric

I had the most amazing experience at Ashley's furniture. My salesman was Corey Baldwin. He was very helpful and professional. He made sure that I didn't leave until I found something that I absolutely loved. I will be recommending him to all my friends and family.

The salesman that we worked with at Ashley's was very helpful and we will be purchasing our house furniture there thank you Martin.

Will was an amazing sales associate!! From when I walked in he was very attentive and did everything to earn my business. The definition of going the extra mile!

Will and Jacob have been extremely helpful in getting the new mattress and couch and loveseat I wanted. They were very knowledgeable and helped me get the best price possible. I highly recommend doing business with Will or Jacob if you are searching for new furniture at Ashley!

Will was the absolute best sales rep I could have had! He made sure to get me my nightstand and a timely manner as well as get me the lowest possible price on the item. I will continue to go back due to his service!

Wonderful experience! Team worked very hard helping with our purchase. They were patient, pleasant and professional! Thank you

Great customer service, found everything we were looking for in one place, delivery when we needed. Happy customer!

The sales people were super friendly and very helpful!! We found exactly what we wanted!!

Very great service from the staff, the store manager Mr. Fox was very helpful and nice!! They all helped us get an amazing deal!

Honestly doesn’t even deserve one star. Terrible experience and terrible product that took forever just to get.

The people were nice but it took them forever to check us out. They offered us a free warranty and then took it away from us because they couldn’t figure out how to attach it to our chair. I felt like we were buying a car. It shouldn’t have been so hard.

Do not come buy from this store, I went in by myself looking for furniture to furnish my very first apartment and ended up getting completely ripped off. They mentioned a promotion where I would get a bunch of free stuff but it ended up being charged to my total. After going over my receipt and adding up the things I was told I WOULD be charged for the total was no where near the total on my receipt. After going back and adding all the items I was told I WOULD NOT be charged for my total ended up coming out to the exact total on my receipt. They stamped everything that was free and made me sign it so I knew I would not be paying for it; however, every single item along with a fee other items I do not recognize were added into my total. They completely took advantage of me and I will be going as soon as they open to cancel everything. Do not waste your time with these people they will lie to you and add outrageous numbers to your total.

Hannah was fantastic! She is honest and wants to make sure you love what you are getting. And if you are not just looking for reputable people, but a great product you need to look at this store. As a side note I met Shelli the store manager, and she is amazing.

They really want your business!

Very helpful

Amazing

Very helpful staff would recommend

Jason is an expert in mattress comfort. The whole process was effortless

Very well stocked and friendly service.

Cody and Jessica were great!

Not a pleasant experience. The salesman just would let us look without having something to say every 30 seconds. At the end he tried to give us "a quote" showing how great the deal he would give us. It was not that great of a deal. Make sure you do your research before going in, it was very helpful for us.

I have never had such a wonderful an easy experience in buying furniture like I did today. I wanna thank Jessica Montoya and Bryton Dorsey for all the help an going above an beyond in making my decisions so easy in purchasing items for my home. I will never shop at another furniture store again. I bought furniture from Hanks an regret it! Thank you all for such an amazing shopping and professional experience today!

Sorry long review but knowing what I delt with full story better than bits & pieces... Will never return here & if could return everything I would. Bought almost $7000 worth of furniture at one pop which one was a $1000+ accent chair, never got (waited over 8 wks), wasnt told at purchase that there would be ANY kind of wait & we never got it & never got ANY up dates when coming. After unbelievably terrible calls I had to go in to cancel. In which original saleperson and store manager where slightly rude and totally stand off-ish. Never received apology! Like I did something wrong!! REALLY?? HA HA what a joke!! At purchase they offered us a bunch of "free" stuff but when we could not finance it due to just moving to state, & hadn't started work yet, we paid cash in full for it. We'll the said THEY still wanted to give us the free stuff for our large purchase (living room L sofa, coffee table, side table, dining table & 6 chairs, accent chair, etc) BUT they had to finagle the bill, so the free stuff didnt show free anymore, even though I said several times they didn't need to they kept saying it was no problem & did it. WELL....when I went in after 8 weeks to get my refund on a chair I never got & had no clue when getting. They demanded all the "free" stuff back from me to get the price I paid for the chair. I didn't have everything, alot had been used or just misplaced, it HAD been 2 mos and I thought they where FREE... So since I did not have every single item in which they had originally spread out through the whole bill not just the1 item. I DID NOT GET MY FULL REFUND FOR THE CHAIR I BOUGHT & NEVER RECEIVED!! They shorted me on what I paid for the chair to go tword the FREE items!!!! Then on top that I told them the account originally bought furniture was no longer active since we moved banks. They said they would mail check. Well guess what....They sent refund (shorted refund)to OLD bank!!! Good thing I'm smarter than they think I am and kept it open even though not in use!!! Or that monies would be bounced back & they would have never called me. Considering they never called: 1) advised chair back "ordered" 2) when chair would be delivered 3) they sent my refund to an account I said not in use!!! So since I still have 3 1/2 more room to completly furnish, I will be going somewhere else to spend my money!!! I still deserve the rest of the monies for my canceled order... FREE is FREE not to be used as a a dishonest ploy to.keep my money...

Eric was friendly and very helpful. My grandmother and I were very satisfied with his service.

2 feet into the door- someone is on you like a professional car salesman trying to talk you into financing before you even see any furniture. While browsing, the salesman continuously flanked us as if he were a lion & we were wildebeests. Very uncomfortable. We walked around the store perimeter & never really looked at any furniture- could not wait to get out of the store. This happened one year ago, same car salesman. Will not be back ever.

This store was pretty good when it was Ashley but Mathis Brothers bought them out and they are way too expensive on a lot of things now.

Corey Baldwin sold me a sectional that I just love!! He was very informative and very nice! I would so buy from him again!! Great job Corey!!

Very helpful employees we get exactly what we were looking for!!!

A little pushy

I will never purchase anything from Ashley’s furniture. The manager lied and lied said she would help us , she offered free items and at the end of the Day I had to pay for every item ! Then I had to wait weeks for the items to arrived and when they arrived the furniture was damaged and they said it was ok that because I.had bought the insurance that would cover for costs. No I’m not going to pay for damaged furniture full price . I asked to speak to the manager several times and they kept giving me the run around . I finally canceled my order and until this day I’m still being charge for furniture that I never received ! I keep calling and they tell me yeah someone is going to get ahold of you this purchase was done back in September. We are in the middle of November and I’m still being charged. For an amount that I don’t owe because I never got my furniture!!!! Don’t ever shop here unless you want to be robbed of your money

Excellent fast service- thank you Cody!

Very friendly and knowledable , thank you

We were greeted with warmth and hospitality as soon as we walked in the store. Jason was so accommodating and patient with us. He gave us options on what we were looking for to ensure we got what we truly wanted. Jason is THE best!!!

Very bad store management. Lies.

I always find what I’m looking for at a good price and my salesperson, Jason, made me feel so special! I highly recommend this store.

I worked with Cam Morris today and he was amazing! Answered all of my questions, went out of his way to make sure they had what I wanted, and even saved me a little money! 10/10 would recommend!

We love Ashley's! The work crew is awesome! Thank you for great service! I love my new bed!!

Everyone very eager to help. They moved mountains to get me the perfect entertainment center for my home. Cam was there for me every step of the way.

It would have been easier to purchase a car rather than a sofa. I understand Mathis had bought out the Fort Smith store. They want to add furniture protection,rewards, delivery fee to price. After looking at sofa in store , I came home to look online and find that it’s $175 less on the Ashley website. The manager did price match to the online price. So beware. Check prices online before you buy. I will not buy anything else from a Mathis Bros store.

Very frustrated. I waited 12 weeks to receive my bed, then it broke. Now on month 4 of waiting for replacement parts.

Quick and friendly service will continue to be my go to place for furniture.

Staff was attentive to my needs and gave me options to consider as alternatives. Very professional and patient. Thanks Jason and Cody!

Best place to shop at and fast pace.

We were greeted as soon as we walked in but not in a pushy salesman way. Our sales associate was kind, funny, helpful and really listened to our needs and wants and helped us make the right choice. Belle is amazing and we cannot recommend her more!

10 months ago we purchased a couch and chair. Now a cushion on the couch is starting to come apart. So much for a warranty. I was told when we made the purchase that if anything happened they would have a tech come repair it. Now I'm told that a tech can't come where I'm at, BUT they will send a driver to come from Tulsa, pick up the cushion in 2 weeks and take it to Tulsa (2 hours away) where a tech would repair it then they'd have a driver bring it back. AND, I'd have to pay a fee for them to come pick it up! Warranty my rear!!! What a joke!!!

Everyone we met were so friendly and helpful. I cant say enough about our sales representative, Belle. She went above and beyond to ensure we were happy with our selections. Every option was thoroughly discussed and all questions were answered. She worked diligently explaining different financial availabilities as well. We appreciate her kindness and patience. Thank you Ashley/Mathis Brothers but more importantly, thank you Belle.

I gave Ashley a 5 star rating because the service at the store was excellent…or so I thought’. I am changing it to a 1 star. My husband and I are in our 70’s. We purchased a recliner and a sofa with recliner at both ends, in July, 2022. We also purchased a 2 year warranty. Total cost =$2700. The separate recliner quit working after the first of the year. We called and they repaired everything. Six weeks ago the recliner on the couch quit working. We called the same people and they told us they didn’t service our “area” anymore and gave us the number of another company. They have been telling us “They are working on it “…for six weeks! Today I called Ashley and they informed me that they don’t guarantee the electrical for more than one year! We purchased an additional warranty and she told me she wasn’t sure if they would cover the electrical either! Understand this; if you have an electrical recliner and it quits, you no longer have a recliner!!! There are just two of us living in our house. We don’t have children or pets! We were sold trash and a lie and we will NEVER PURCHASE FROM ASHLEY AGAIN!!!

this store is just awful, The two reps that were there did not make me feel welcomed at all whatsoever, they just looked at me like I’m lost or something how disrespectful, I’m coming there to spend my hard earned money and you guys look at me like that, made me feel like I’m not good enough to shop there or something, what? My money ain’t good enough for you people? and all that furniture they have and you cannot take none of it home, everything has to be delivered, so you will never escape a delivery fee, DO NOT shop at the store in Fort Smith Arkansas on Rogers Avenue, order it online where it says delivery free.

total scam, they have a massive area full of furniture, but you can’t take none of it home, it’s all display? everything has to be delivered from tulsa? what a joke, you have an app and a website where everything is displayed and you have plenty of space at the store to have extra furniture that people can take home with them, but no, you rather charge every customer $60+ delivery fee and wait a week for something that’s literally right there staring you in the face. but if you order it online, it says free shipping? I do not recommend this store on Rogers Ave., Fort Smith, AR

Very, very sweet to my Mom and myself! Courteous and kind while at the same time being quite professional!

Very Nice store good selection of stuff .

Friendly staff didn’t have what we wanted on the showroom floor but took the time to help us find what we wanted and ordered it for us.

Horrible manipulation practices and a terrible experience. Beware what they do when making a purchase here because they will sneak in protection plans under the guise of points programs. If you don't pay for a protection plan they will then offer it for free but then you find out there's a $100 bonus program rolled in to your price. That bonus program is of zero value but is really just the discounted protection plan. They presented that way because it makes it seem like a kindness on their part and a great deal. Very very crafty. No matter how I tried to talk to them, they attempted to manipulate the situation into getting the extra money and would not just sell the furniture flat out. When I called out the rep on it, she was visibly upset and when I walked away she threw her iPad on the couch in anger. I bought that same furniture at another place shortly after for $450 less and without having to deal with manipulation and craftiness. Be warned.

Me and my wife were totally satisfied with Jason’s as a person and and very knowledgeable on the product that he was selling. We enjoyed our time talking with Jason and what we really wanted to buy we were totally satisfied thank you so much.

Very informative and had good service

Nick M. Is a very knowledgeable and responsible customer service /sales Rep. I would recommend all purchases be made through him and his team. He outdid himself on getting us a better deal than online. 10/10 would recommend

Martin was excellent. He helped us with the application and then had the joy of helping us find our free items. We went in for a couch and left with a living room.

Ridiculous place. Lied the hole time saying no other place in town had actually furniture in stock everywhere you had to order it. That was a lie. Got my couch the same day from another place. Kept pushing nonstop for some kind of program that had that was 100 dollars said no 100 times and the delivery fee was like 250-300 dollars something crazy. Hopefully nobody steps in this place again.

Very friendly and very professional

Extremely nice people! Amazing customer service! Highly recommend

Jessica was great to work with at the ft smith store highly recommend her

Everyone that helped me so kind I was replacing another couch I had they asked what I was looking for showed me different kinds of couches they were just so helpful so Glad I went there.

Everyone was so helpful and friendly, we are 100% satisfied with the service and the product we purchased. We found it to be high quality and reasonably priced. Thank You!

Store manager very very courteous and helpful. Salesperson was very respectful also and worked very hard to find us what we needed and wanted. I would highly recommend using Martin for your sales needs at Ashley furniture.

Martin was the best salesman! Attentive to what we asked for and very friendly, informational, and not pushy. High quality furniture that we were looking for. We weren’t going to buy same day but Martin made it too good to turn down.

The people at Ashley Furniture Fort Smith were great. They help me find the perfect sofa & really worked on getting me the best price! They even managed to get it delivered in 4 days! Thanks for everything.

My husband and I came in and was immediately helped by Josh Boyles. He went above and beyond to be super helpful and walked around with us and discussed all our options in our price range as well as color options and payment plans. We were taken the best care of by him and Steve the manager was also very welcoming and came to check and be sure that Josh was taking the best care of us. We left happy and will definitely recommend these two to anyone

We went in to look at living room furniture. Dewayne helped us find what we wanted. No high pressure sales, just a helpful young man. We will return to Ashley's next time we are looking to buy furniture.

When we walked in, the store was quiet but inviting. The sales rep Jeremy was very friendly and informative. He gave us several options to look at and picked out styles based on my homes description and what I was looking for. He helped navigate different finance options and really made our shopping experience feel easy and not rushed. Highly recommend this store location and Jeremy the sales representative. We will shop here in the future for sure.

Jason and Lindee were great. They really took care of me and I got all the furniture I wanted.

Super happy with the service and they were very knowledgeable.

I would like to start this review with stating that my floor sales rep Jeremy was the absolute best. He did an outstanding job of listening to my needs for what I was shopping for, and taking me through the store, providing details of all of the area rugs, I was interested in. Now, despite the fact that Jeremy did his absolute best, and I put no fault on him for this review and the 1 star rating, Ashley Furniture in my opinion, has no concern for any customer, or potential customers. As well, despite making the purchase, after a day has gone by, I truly feel if I had known prior to entering Ashley Furniture about the stipulations in order to make any purchase in the store, I would have never shopped there. Let me state clearly, I literally felt hostage by your store, because you display and advertise a price for your assets, but when it came time to make a purchase, only then I was made aware of a delivery only stipulation, and to be honest, the price $169 is absolutely ridiculous. But... Oh wait, we can save you some money on the delivery by joining our rewards program for $99 a year. This is outright backing your customers in a corner, saying you can buy from us, "only" if you either pay a unbelievable delivery fee, or join some rewards program, otherwise, you're saying, I'm sorry Mr. Pendleton, if you don't agree to these additional costs, then we don't want your business. I am not sure how your other customers feel about this, but I can tell you honestly, I am considering highly of contacting the place of business and canceling the purchase, getting my money back and buying from another furniture store that does not do business this way. Ashley Furniture, your customers are the life of your business, why would force them in to ridiculous delivery fees or what you state is a better deal by paying a yearly membership fee? Let me just be very clear, I wanted to shop at your store, and make a cash purchase with an area rug you had in stock, load it in my truck and take it home, it's that simple. I would like to make suggestion for improving your current business model, give delivery options to your customers, offer them the rewards, but don't use it as a tactic for customers to feel forced to sign up in order to save. Finally, I'll just say, I will never shop, nor recommend Ashley Furniture to anyone I know, or even do not know, but have conversations with. I hope that that Ashley Furniture, takes this message to heart and makes the changes needed in order to better serve their customers. - Larry

The salesperson was wonderful. Sadly our recliner took twice as long to arrive due to backorder, then we've waited three months for it to be repaired. The whole undercarriage had to be replaced. I bought the extra coverage, and the company that came out just looked at it, said they had to order a part, then when the part came in, for us to call them to reschedule. Each time took weeks. It was just repaired, and the technician did not even bother to take the broken part. I do not recommend their products.

Good experience not pushy which helped me decide

I would not shop there

Very nice staff and helpful

I tried a few times to get something from here but unless it is in stock in the actual store, it seems to be nearly impossible or take a very long time to get.

This is the worst experience I have ever had !!!! We purchase a living room suite Dec. 12 , 2021. Was told delivery date would be Dec. 27 . Did not happen . They then told us delivery date would be Feb. 27 Told them that would be totally unacceptable . We asked for a refund and was told it would be 7 -10 days . We contacted them after the 10 days and said paper work had not been processed for refund . They then told us it would be 7 or 10 more days . Well guess what talked to them again today and said check had been mailed out 7 days ago from Oklahoma , City which is less than 200 miles from where we live . I could walk to Oklahoma City in that length time . JUST A WARNING TO PEOPLE NOT TO DO BUSINESS WITH THIS CO. THE STORE WE DID BUSINESS WITH WAS IN FORT SMITH AR . WENT TO CLEO,S FURNITUE BOUGHT SAME FURNITURE , WHICH WAS CHEAPER AN 4 DAY DELIVERY TIME .

Very nice place shop. Nice sales people.

Today is 2-5-22 I filed warranty claim for damaged couch 9-27-21. When I try to contact Ashley furniture they tell me I’ve called the wrong number they give me “the correct number” to call which leads to calling 10 numbers and getting nowhere day after day!!! I’ve asked for the legal team and nobody is able to get me their info. Couch has been broke for 5 months and no sign of getting it repaired under Ashley furniture 1 year warranty. NEVER shopping here again

Everyone is awesome to work with. They went out of their way to help me when the furniture shipment days got pushed way back after everything was already ordered. They contacted several other stores to find us the pieces we needed and take care of our needs. Thank you.

The staff in the store were great and this is not on them. We ordered a sectional in Sept 2021 and were told it'd be delivered Nov 2021. When I called in November they said it is now going to be delivered the day after Christmas (the store doesn't open till noon that day). So when I called they pushed back till January. I called in January on back to back days, I was then told it would be February. The next day I called I was told half would be delivered in March? Still waiting on a couch that at the earliest will be SIX months late. The communications and late delivery are unacceptable. When checking out, customers should be told to expect a half of a year wait time until delivery before checking out. We spent a lot of money to be able to sit in our living room and are still waiting to do just that. Shop elsewhere.

Large selection but a little pricey. Nice, attentive sales people.

Worst service I have ever received. We’ve been waiting for our couch since June. It was supposed to have a 6/8w tat. I can never get ahold of anyone. I keep being told that they’re processing my refund and will call me back. They NEVER DO! I’ve called around 30 times to try to sort this out since we have almost $2,000 in a deposit. Awful awful customer service. Plus all of the people on the phone will tell you different reasons why your item never showed up, meaning they’re just lying. Save your money and shop somewhere else.

We bought furniture here the employees were so kind and helpful. They did everything to ensure we was leaving with nice furniture. They have a huge variety of couches, chairs, bedroom sets, living room sets, rugs etc. Some of it is reasonably priced. Customer service is great too. Even their lower priced furniture is great quality.

They let me try things, gave me a drink and had me all set up before I left. They even lepee me pick out some decore.

Pay premium price for my

I thought the Fort Smith store was BAD. I ordered a bed through another company that had the name ASHLEY on it.... didn't think anything of it until having to wait 2 extra months for it to come in, but that wasn't the BAD PART. They SHIPPED OUT A COMPLETELY EMPTY BOX..... that was supposed to have a Headboard assembly that weighs 39lbs, it's been about 7 years since my last go around with this company with a couch that we had to throw in the trash, because they did not honor thier warranty, and flat out refused to do anything.... now I have it etched in my brain...TO NEVER ORDER anything THAT HAS ASHLEY as a name on it. Redicoulous

ZERO STARS! My friend spent over $7,000 in this store. She order a comforter & received the wrong one. She tried to exchange it to get the correct one. They refused to exchange it & offered no assistance. The sales people were absolutely no help. Customer service is a joke. Very rude. One salesman was very rude. When she asked what she could do, if someone there could help her. This very rude salesman’s said we’ll I guess you need to call the Attorney General’s office. She will & her attorney & BBB. There will be action taken. I don’t care if Mathis bought Ashley’s this is poor service, poor company & incompetent sales people. We look forward to hearing from you & getting restitution. She has already call whatever number she’s suppose to & has emailed also. Not a shocked that, that was completely worthless & absolutely no help. Thank you for poor service & furniture

If the system would allow me to give zero stars I would in a heart beat. I bought two different sets of furniture from the same sales rep back in 2018. She talked me into both warranty plans, because she said everything we were worried about would be covered with kids/pets. DO NOT, I repeat DO NOT believe a word they say about the warranty plan, it is a scam!! I submitted my first claim this year in May 2021. A technician was not assigned to come out until September 15th, 2021. The technician came in for 5 minutes and then left without saying a word. I sent 2 follow up emails to check on the status of my warranty with no response. Finally today 10/6/21, I called the warranty company and they said that the damage was not under warranty because I didn't submit each scratch with it's own separate claim the instant it happened. Instead I submitted one claim for damage that had happened over a couple weeks. However, I did not receive any contact from the warranty company for 4 months and then no response to 2 emails trying to get a status update. Finally when I spoke with them today they said I would need to call Ashley Furniture and the technician to discuss because they would not honor their warranty. I called the Technician and spoke with his supervisor and he said the tech planned to order all the parts I needed, yet the warranty company refused to let him install the parts. However, even at this point nothing was communicated to the myself (the customer). I then called Ashley Furniture and low and behold the Fort Smith Ashley Furniture has been sold and they do not have any records dating back to 2018. Worst customer service I have ever received. I will NEVER purchase another warranty and I will NEVER shop with Ashley Furniture again. Northwest Arkansas has a ton of GREAT furniture places as well as Sofa City here in Fort Smith. Again I highly recommend that you think twice before going with Ashley Furniture or any part of their warranty program. Scam, Scam, Scam. I wasted almost $750 in warranties for no reason and I paid most of that in cash!!!

Waiting for furniture since June 25th...received it on August 2nd BROKEN-still waiting for furniture-sold at Ft. Smith store now they can't help me! Worst service I have ever recieved-now want payment and I still have no furniture!! DO NOT USE ASHELY...but they are sorry!!!

Update: Would give zero stars if I could!!!! After following the instructions given by the Response Team, they let me know that they don't have access to previous records and cant help me. Guess I am going the Better Business Bureau route to see if that can fix it. Needed to cancel an order, followed protocol on our end but the Fort Smith store has not. There is still a pending charge on our Fortiva account because the store has to cancel the transaction. Can not get ahold of anyone by phone, and the few times I have they have told me it will get taken care of. Going to physically go to store and see if that takes care of the situation. This has been a month and a half of nothing but a headache. Now, I will say the staff has always been polite but the business aspect is far from good!!!! If I can’t fix it face to face I will be trying to contact the head corporate office, CEO.

This experience has been a nightmare. Customer service is absolutely a joke. They are no help. With the wait times being so high, that should say a whole lot about the experience you will have. The delivery person called my work phone at 8:44 am, let it ring 3 times and hung up without leaving a voicemail indicating who this person was. I happened to be on a call and saw it was a Memphis number and remembered the sales person said the order would be shipped from Tennessee. I got off my call at 8:51 am and called the number back. There was no answer and the voicemail box was full. The day prior, I had called the 800 number to verify the delivery and spoke to someone letting them know my husband's phone number had changed and my work number was still valid. I let them know I worked from home full time, my husband is disabled and my father in law lives with us so we definitely would be there during the delivery window of 8:45 to 11:45. At 1:24 we still had not heard anything so we called and were told we missed the delivery. WHAT?! He then asked if there was anything else he could help with. We walked the person through what happened. He said he would send a message to the delivery guy and they would contact us to let us know if they could come back same day or what would work. We heard NOTHING. I physically went to their store to talk to them, they took down my info and said they would research what is going on and would let me know what they were going to do and would contact the driver to get it straightened out. Once again I heard, NOTHING. I called and asked to speak to a manager. They said there was nothing they could do and all I could do was reschedule for a delivery 2 weeks from now. No, I can cancel my $4,000 delivery and future deliveries. In addition to not buying the additional furniture we had planned on buying from your store because your customer service and service in general is horrible. Buyers beware. Think not twice but ten times before buying from Ashley Home Furnishings.

They were super friendly. Answered all the questions we had and made sure that we were happy with our purchase when we left!!

I would recommend Ashley Furniture in Fort Smith.

Ordered a couch with ease and took my 3,000 out of my account, but never mentioned the 4 MONTH DELIVERY DATE! Why take my money four months in advance....

Everyone in the store was very welcoming and super helpful! They made the process of buying our new furniture a smooth process!

One Star for salesman. Otherwise complete disaster.. Still waiting for furniture order to be completed a month after delivery. Purchased over $15,000.00 of furniture. Delivery guys a joke. Didn't want to put furniture together. This is what you get for "white glove treatment". Means nothing! Still getting run around from customer service to get a technician out to fix damaged furniture! Got approval for replacing several damaged pieces but delivery dates change weekly. If you buy anything make sure to use their 6 month no fee plan. Don't purchase by cash.

Martin was so helpful! He was patient, polite, and answered all of our questions. Definitely will be recommending Ashley’s Furniture in Ft. Smith.

Great customer service, very helpful and friendly!

Our sales associate Kim. Was very awesome! She helped me all the way from Kansas and was very knowledgeable! I would give 10 stars if I could!

Jessica at Ashley Furniture was very helpful and patient while we were choosing furniture for our house.

If looking for furniture or decor for your home I would recommend Ashley Home Store in Fort Smith. I went in looking for a nightstand for my husband and stumbled on an awesome sale. The sales department was friendly and very helpful. I ended up with a nightstand and some beautiful accessories for the bedroom I was redecorating.

I love that Ashley has so much to choose from! They have the best selection around and good prices. Thank you Jessica for helping us out!

Great customer service

Easiest furniture shopping experience I've ever had! The sales staff was excellent and very professional (not at all like a car salesman/vulture hovering over your shoulder), the inventory was incredible, and the facility itself was very clean. I know where I'll be buying my furniture from for now on!

Kimberly was extremely efficient and helpful! Best experience ever as far as shopping for furniture.

Edited: Now, let’s talk about the rest. The delivery team dropped it off on Saturday, they did NOT build it like they were supposed to. On top of that, the hardware (bolts and screws) were not in the box. I have now talked with 5 different people in the contact center and nothing has happened. I have been hung up on more than 3 times. The contact center people are no help. I do NOT recommend buying from Ashley. The delivery team and the contact center, everyone is terrible to work with. I have been sleeping on the floor since July 31st. They say the hardware I need won’t ship out until October. And the delivery team has now missed two scheduled appointments. I will NEVER buy from Ashley again and will always tell people not to go here. Complete disaster

Husband needed a recliner, so we spent a lot of time in there. He sat in everyone 3 times some more. But we made it out. The chair should arrive in a few wks. People are nice that work there. I think most of its kinda high? That's just me though.

Brad was very helpful and not pushy at all. He even offered recommendations to other stores for a product he didn't have. Very happy with our sectional purchase. Gorgeous and comfy. Reasonably priced.

Steve and his colleague were amazing, great smooth experience with both when purchasing our sectional yesterday!

Ashley Home Store had just exsactly what I wanted ! The Salem's people could not have been more helpful, and patient I might add, a lot to look at and I never felt like I was being rushed because of other customer's ! The Best part is I got the quality I was looking for in bedding. Karen Steele, Ozark, AR

Ashly furniture met all my furniture needs!

Great interaction with employees. 100% customer service. Would recommend to anyone.

They made it so easy and affordable to get a new couch/loveseat! They didn’t rush us at all and they took us to numerous different couches to test out. Once we finally found the one we loved they made the financial process as easy as 1, 2, 3!

Looked online, so I already had an idea as to what I wanted. The sales girl was on top of things! I had everything I needed ordered and paid for in less than 15 minutes. Let's see how the rest of the experience goes now that things have been ordered!!

Very friendly and helpful staff

Got great service in the store with an "estimated delivery of 2 weeks." Kept getting that date pushed back and today I sat around for them to deliver. When they didn't show up I called. They said I wasn't home, then that they couldn't find the house, then that they called to ask for directions. All not true. I got texts and calls to let me know they were an hour away, but nothing after that. Then they're kind enough to let me know the furniture is still mine and won't go anywhere else, and they'd be happy to deliver next week. I moved the old furniture out this morning.... And I'm supposed to take off again next week? Very unprofessional. Won't be going back here.

Brad at Ashley furniture was wonderful & helped us with all our needs, we will be getting our new couch in a couple weeks!

I've bought furniture from Ashley's several times in the past and their quality is what kept me coming back. They've dropped their quality and you can find the exact same Chinese made furniture that Ashley's is now peddling, at most any outlet at a fraction of the cost. During my most recent visit I found out that they don't offer local pick up anymore. They closed the warehouse they had here and are now shipping everything directly from Memphis to your house and charging for delivery. The only way to avoid paying delivery is to drive to Memphis. They wanted $200 delivery for the 3 pieces of furniture I was considering.

My fiance and I worked with April and she was amazing! She was very helpful without being too pushy or making us feel overwhelmed with too much information. She helped us pick out our new mattress and we are looking forward to working with her again when we get ready to buy furniture for our home!

We were met at the door, received personal attention throughout our purchase. Our service was excellent.

Great selection.gpod quality.great service.

Our saleswoman was very nice and worked hard to get us what we wanted!

They will take your money and never deliver. Furniture will fall apart. BUYER BEWARE.

Very comfortable for a 6’4” man , salesman was knowledgeable but not pushy.. great experience highly recommend

Update: after multiple scheduled deliveries that never happened they guaranteed me it would be here today (5 weeks longer than they said it would be delivered when I bought it) Not surprisingly it did not show up!😠 When I called to see where it was at, supposedly they could not find my house and didn't have service to call. Then, the representative hung up on me and now they are closed! I don't like leaving negative reviews but I feel like I have given them ample opportunity to make this right. It doesn't matter how helpful the salespeople are if you don't receive the product.

I love the atmosphere staff was very very friendly and helpful and not pushy Gabe was a great guy will I will come back to purchase more furniture thanks

If I could leave a negative zero stars I would. First the salesman will lie and tell you it will be 2-3 weeks and it will be assembled. Then customer service will tell you 6-8 and it will be assembled. Delivery only assembled part of my order and it took forever to get it. I strongly suggest to go to other furniture stores. They are not America's #1 furniture store.

They have wonderful products as well as customer service!

Furniture had scratches they only noticed the big cut and I've been calling them for 20 minutes with no answer. Edit still haven't received the replacement piece they was supposed to get me almost been 4 months now. And the company did a horrible job putting this together.

The expense my wife and I had at Ashley was rewarding assistance we received from our service sales person Kim greeted us with highly professional very concerning and Attentive attitude! Paid very close attention to our needs and desires. We made two purchases in are highly satisfied! Do you need more great employees like Kim, let her train them from the minute the customer comes in the show room with a smile! Thanks

Phone service couldn’t have been nicer. Very helpful and explained everything. Will buy again!

I love their customer service at the store and the furniture is great but delivery and getting exchanges on damages or any issue you may have is another story. Customer service is awful. You can’t ever get an issue fixed quickly. Once you buy it you’re on your own if you have any issues.

(Translated by Google) Very good service one hundred percent recommended (Original) Muy buen servicio cien por ciento recomendado

DO NOT purchase anything from these completely incompetent people. I ordered a set of bedroom furniture and gave them a physical address different from my mailing address (a PO Box). When they put in my delivery address, they listed my PO BOX. The shipping folks apparently lacked the intelligence to figure out that A) I did not physically live in a PO box or a post office; B) They had my phone number; and C) They could simply call me and verify the actual address for delivery. This is nothing more that STUPID, LAZY INCOMPETENCE.

The staff was really friendly & very helpful.

I was told delivery will be in a week or two. It took months!!!!!! False information given and I will be filing a complaint!

good service, informative staff

Usually customer service is excellent, expensive, well-made furniture, and you can find some awesome sales or really nice carpets here.

I bought a sectional just over a year ago and has one part that reclines. The metal on it is very thin and bends extremely easily. They had to come out and fix it twice in the 1st year and now that the 1 year warranty is up is it already broken again and they refuse to do anything. I even offered to pay for the repair but they said they only will provide parts or repair if it's under warranty. And there is no where else to get the parts from so I have no way to fix it.

Brad is a great salesperson and takes you to exactly what you ask for while making sure you get the best price possible.!!!

I ordered a sectional a month ago and received a text a few days later saying it would be delivered April 27th. Today I notice the money has been put back in my bank account. When I call to ask why, they said it would be taken out and put back in multiple times until the sale is completed. I thought it was completed when I bought it! I also checked the delivery date hoping it would come sooner. NOPE! They said it wouldn’t be delivered until June 22nd. I have no furniture and have been using a lawn chair for a month now! I’m extremely disappointed in Ashley Furniture! If I could give zero stars I would!

1900 dollars they built me what I wanted.

Thanks Jessica it was a nice & smooth experience.. haven’t gotten my furniture yet but I’m sure I’ll love it ❤️ Will be back

If it were possible to leave less than one star i would. Yes the showroom is beautiful and the representative was very nice when I purchased $4000 worth of furniture and was told I would have it in 6 weeks. That was January 23rd. I have yet to receive my furniture and was told yesterday it would be another 3 weeks before I would receive it. Get this, I would get both ends of the sectional but not the wedge. That would come later. Who wants part of a sectional. I went back to the store yesterday and cancelled my order. I was told by the same "nice" man that someone would call me today and let me know when I would receive my check since I paid them cash back in January. No phone call all day so I called them. Guess what, it will take them another month to get my money as it is coming from Canada!! I'm surprised this place is still in business!! If your thinking about purchasing furniture here, Please Don't!!

Nice store with a lot to choose from.

Very friendly love the lady kim

Order was received on time and delivered as promised. Service was excellent.

They were very helpful for finding something I would like that was within my budget.

Very good prompt and friendly service!

Absolutely fabulous service!! Jessica Montoya gave me time to browse undisturbed, but was readily available when I had questions. Laid it all out a few pieces at a time with qualifying discounts as my total grew. She was extremely generous with her time; answered all my questions and some I didn't think to ask. Never pushed me to purchase, and that is very important to me when shopping for furniture. You couldn't ask for a better sales rep. I walked out a very satisfied customer and was able to furnish my whole house and got a 25% discount. I keep going back to Ashley's because I also love the styles and quality of furniture.

What a pretty showroom! The fort smith location was clean, big and beautiful! It’d be a fun place to go walk around to get inspiration for your home. My staff person (Bernadette) was friendly, personable and helpful but not pushy, which was so nice. I had narrowed my options down to two pieces online and she knew exactly where they were in the store. After she found out what I liked she showed me a piece I hadn’t seen- and that was actually the one we purchased because it was so perfect for what I was looking for! It was even better than what I had found. Plus, they price matched it when we found a deal online. Then they sent me texts on the delivery which I can track! Their delivery time was the fastest, too. We looked at other stores which were 8-12 weeks delivery right now. Ashley Home Furniture is able to get it to me in 6 days! I will be back in the future for sure :)

Our saleswoman, Christie W. said she was new and right out of training, but she was very knowledgeable. We had 2 wild young boys with us and she was very patient. Went for a couch and bought a sectional, huge ottoman, rug and a kitchen table!. Can't wait to get our new stuff in!

Didn't get waited on. Prices were kind of high but I'm sure I missed some stuff. I've been to several places. I'll let y'all know which store I choose.

Great customer service!

Jessica was very helpful and professional! I’m so excited about my new bed and couldn’t be happier with Ashley’s. I will definitely be coming back when it’s time to update the furniture in the other rooms of my house!

Friendly sales people.

Okay prices but acted like they didn't want to work with us on price because we wanted to pay in cash. Had deals for financing but not cash. We went somewhere else.

Very pleased with our experience at Ashely. We were greeted immediately after entering the store, our sales representative was very polite and helpful. We look forward to future purchases at Ashely. We cannot wait to receive our Bladen sofas and recliner

Awesome service, employees very nice and helpful, 1 of my Fav. Stores, Great Quality Furniture. If u want to feel special, buy from them, u will b Happy u did. U deserve it, sleeping well.

Mr. Ritter, the store manager was super great!! He is open to work with the customers on promotions and prices. Love it!!

The experience was great. He didn’t try to sale me on something I didn’t want or need, and showed exactly what I asked for. He was very friendly and professional.

After browsing by ourselves for a bit we were greeted by Steve R. Pleasant and kind person! We have never bought from Ashley before, but Steve was patient and eager to provide answers to my questions. We also met Kim for the one-two sales team approach, but not a bother as this is expected. She is also very kind. No question the sales persons are professional sales persons and are eager to make a sale, but they aren’t pushy or overbearing. <downgraded to 3 stars... end result could dictate another change> Been trying to give this a chance... We took delivery and aren't quite happy yet, so the verdict is out. Will update again later. We certainly could have been presented more mattress choices within the Tempur-Pedic line or even another brand that I believe may have helped prevent the un-comfort I'm experiencing. Dissatisfied with the run-around from the customer help team members by phone that are from out of town. After three different phone calls was told I'd get a call from a technician in 48 hours, it's now approaching 4 days and no call. The local store people don't seem to have much control over helping with customer discomfort/satisfaction.

I love this place good people

The place is great very nice and helpful employees.

Online ordering? Do NOT do it.. EVER!!! I Ordered Feb 2nd for something they said was immediately available on their website. Then I learned (after ordering) it was not and would not be in until March 6th. I waited and went to Barbados. I returned in time to accept this delivery. When I got home? I called. My calls were dropped 4 times in a row by them disconnecting me. I went online and found out why they kept dropping my calls. They could not deliver until March 18th. So my vacation was a bust because this company cannot honor their obligation. They have my money.. but I still have no product and now have to wait. I would NEVER recommend this company online. Clearly they have a lack of understanding and obligation to their customers. If I could rate them less than 1 star? I would have. So I get a response. I am told the new delivery date is the 16th. They sent me an email guaranteeing this.. I was called today. They will get me my order in April sometime because I have to keep putting off trips for work and they cannot deliver until sometime later. What a really horrible company.

Really happy with our transaction. All our questions were answered thoroughly. Our salesperson, Kevin, was very knowledgeable and helpful. Hope the delivery will be as smooth as the purchase

If you are looking for really good quality this is the place to go.

The store was beautiful inside. So much to look at. The salesman Martin was so helpful and very kind. He worked to give us a good deal. The sofa and recliner are awesome. It is going to be so hard to wait for 2 no. before we get it.

We had a Wonderful experience with Kim at Ashley furniture She knew exactly what we wanted in a couch. Can’t wait to get it and use it for many years! Thank you

The store was beautifully decorated and had a massive selection to choose from. The salesmen were very kind, and Kevin showed great knowledge of the merchandise to show us exactly what we were looking for. We wanted a gray rocking recliner made of material other than leather. He showed us every piece in the store that matched what we were looking for, but it was ultimately the very first recliner he showed us that we decided to purchase. Excellent service, and he was very kind to us! We will be shopping here for our future furniture needs!

The sales rep who helped us was amazing. We went in to browse and ended up financing new beds for my sons. She was so helpful and kind. They are amazing people at Ashley’s. I will be returning to furnish more of my house.

Great experience. Found everything I wanted with ease. It was fast and easy.

We went in Sunday to purchase a new recliner. We were greeted at the door. But we were shocked when the salesman told us that we could buy today but it would be a minimum of 5 weeks before we receive it. Basically Ashley doesnt sell the floor models. If you purchase furniture from Ashley with 0% financing. This means your paying for items that you havent received. We left and went down the road and was able to buy a recliner and take it home that day. Ashley runs specials to get you in the door but cant take it home. WE WERE DISAPPOINTED ALL THE WAY AROUND!

The salesman are extremely friendly and helpful!

Wonderful service and our salesperson was helpful and interested in our needs and budget.

Very good

Salesperson was extremely helpful

Kim is the absolute best! She went above and beyond for us when we came in about our shelves we didn’t receive with our order and ended up getting some other things from her as well. She is so helpful and friendly. Ask for Kim at Ashley’s!

Excellent service and prices. Anxious to have them delivered.

DO NOT use the credit offered through AcceptanceNow. It is a complete scam and rip off. They will tell you a different dollar amount on your agreement and then tack on extra interest and "club fees" These extras ending up costing me an additional $200.00 on top of the already hiked up prices. Its shady and a simple search of this company will tell you that. Just wish I had done more research myself. Please learn from my mistake and DO NOT be scammed!

Kevin was so very helpful. Helped me find exactly what I was looking for. The sleeper sofa fit me perfect. As I am only 5 foot tall. The one I picked I could actually sit all the way back and still touch the floor. I love it.

My experience with Ashley Homestore... well I had been to several places looking for specfic look, as well as online. Was met by friendly staff. I did make a purchase, only to find that I would have to wait 6 to 8 weeks for my new furniture to arrive ( only reason for 4 stars instead of 5). Was a little disappointed that furniture they had in store I couldn't take home that day. But upside, when it is delivered its completely brand new...

We’ve been using Ashley since 2012. We’ve bought two living rooms and a bedroom set. Fair prices and a very helpful salesman. I’m excited to get our new sectional.

Great customer service and very knowledgeable.

Great customer service

Love this store!! Jessica Motoya and the manager was great! They have a lot to choose from ! Got a 3 piece living room set! I didn’t have to go store to store looking!!!

Good store to shop for furniture. Sales man was very helpful.

The salesperson was super friendly and not pushy. They have a great selection and some Ashley exclusive items that other furniture stores can’t get. There prices aren’t the best and they charge quite a bit for delivery.

I’m only giving it 5 stars so this will be seen.. This store should get zero!! The whole process of getting my furniture has been horrible. Signed all of our papers on November 11th. I got a sectional an ottoman and two end tables. Got an “estimated” date for the 15th of December for the sectional. That day turned into the 22nd and we didn’t get our couch till the 30th. The men that delivered were terribly rude and busted my screen door. Plus we only ended up with half our sectional. Ashley’s had ordered the wrong piece. So we sent the duplicate back. We got a confirmed delivery for today the 7th of January and it didn’t come. They don’t know where it is or why we didn’t get it. So we’re back to square one. Half a sectional and an ottoman and 2 end tables that I still havnt received. Once this process is over hopefully I will get my full set of things I ordered and I will never be back again!! No one knows what they are doing! It’s completely caos.

Nice store with plenty to choose from.

Very helpful and kind. Found exactly what we were wanting 😁

Ordered a coffee table and some end tables over the phone at our local store. Talked to Kim. She worked with me on some price matching. She was very friendly, knowledgeable, and helpful. Excited to get my furniture.

Don't order a couch from Ashley's if you want it this year. Been waiting since February for my order! Everyday is a different date for the estimated delivery date to the warehouse! The funny thing is they have sales every weekend!

Brad was very helpful! We bought a beautiful bedroom set with his help. Their interior designer is amazing it's like walking into a different home with each furniture display.

Our salesman Brad was very polite and respectful. Definitely would refer him to friends.

Worst service ever, the Hispanic man that is there is not good at all to be a sales man, we were looking at the furniture, we needed time to decide what we were going to buy CASH, He kept offering the finance plans so we can get anything that we didn’t want or like. I some point we made an fair offer because we were going to paid CASH, he’s response was very rude. So no buying from Ashley while he is working there! Most of my house furniture I got it from Ashley but not anymore!

We ordered a new sectional the end is September. It was scheduled for delivery October 22, they rescheduled to November 19. On the 18th I was called and said one piece was missing, I had the option to take the partial or the entire set December 17. I opted for the entire set on the 17th, on the 17th no delivery was made with no call. I called Ashley and now two pieces were missing but would be in and delivered December 23rd. On the 23rd I called to verify delivery around 9 am. No delivery, no call! I called back around 7pm to check the status and was told it wouldn’t be delivered until January 7th. I then canceled the order, I was told it would process in 24-48 hours and someone would contact me to verify. No call, I called in January 1st and was told it didn’t process until December 28th and would take an additional 7 days to process! This was horrible customer service!!!

Great experience buying our king bed at Ashley. They were very helpful in answering all questions we had.

The employees were so great with us and our kids. Their customer service was amazing and not only did they price match us with another furniture store that got us an even better deal. We couldn’t be more happy with our experience.

Customer service was GREAT!

Bernadette was really helpful answering all my questions. Ashley home store has a big selection of beautiful furniture and accessories. You won't be disappointed in shopping there for all your home needs.

So excited to have a new quality mattress! Our salesperson Chris C. was very knowledgeable about all product we were in the market for and he made it a very enjoyable experience for us. I highly recommend shopping with them no matter what you may be looking for. I'm sure we'll be sleeping much better after having visited them today!

Sales man Chris was very friendly and polite. He wasn’t pushy like other sales people I have encountered. He asked me specifics about what I was looking for and showed me what options they had available. Really tried to match what I wanted with what they offered. We were able to find exactly what I wanted. It was an overall pleasant experience.

The sales woman was more than helpful. There was no pushing she listened to my needs and definitely helped me quickly locate the right mattress for me!! Thank you so much for a streamlined experience!! God Bless

The Ashley store in Fort Smith, AR and the store in Altoona, PA, are my two favorite places. Every time I need a new piece of furniture I can always find just the right one, from shopping for myself or my family and of course now my great grandchildren I am never disapointed. But the best part is enjoying it year after year, love it 😀.

They always treat us great and always work the payment plan out for us to manage.

Great customer service and greater furniture/accessories!

Chris was the only helpful and very knowledgeable person here. 1 star if I had not talked to Chris.

Fast, friendly service. Professional, would recommend and would shop there again.

Ashley Furniture in Fort Smith had several lift coffee tables on display. I found exactly what I wanted. The early Black Friday sale was an added bonus. Kevin Farr was a great salesman who took time to listen and was never pushy.

Our experience with Ashley’s was great. The process was smooth and they gave us a great deal without being pushy.

Our salesman was great. Brad did a great job for us! Thank you. Store was clean and everyone was very welcoming. Thanks

UPDATE: This is about the product that we bought and not the sales person. After only 5 months of having our brand new bed, the side rails and slats completely gave way and our brand new bed broke. We followed the warranty instructions given and it has been a total mess. The parts for our brand new bed will not be here until some time in November...NOVEMBER! In the meantime, the beautiful bed that we made a serious investment on is sitting in our room, completely broken while we are sleeping on the floor. I asked customer service if the bed could be replaced and was advised that the warranty for replacement had already passed. We waited over 2 months to finally get the bed after we bought it in November of 2020 and now we are having to wait 5 months for side rails and new slats. It has been very disheartening to pay for a nice bed to only get to use it for a few months. Needless to say it has been very disappointing and we are questioning if we will ever make a purchase like that again. :( Christy was excellent and very professional. A lot of places would hover but not here. They show you some options then allow you time to look. I was very pleased.

If 0 was a rating that would be what I would give them.Horrible service. We went into the store Wednesday night needing a sectional by Sat. because we were having a birthday party at our house. They did not have exactly what we wanted but we settled for something else because we were told it would be delivered Thursday or Friday. After being on hold for 30 to 45 minutes we were finally told it would be Sat. We needed before then so we had to drop everything we were doing to come get it. We leave 30 minutes away. Thank you for adding more stress to us. Never again will be purchase anything from you.

Horrible experience. We purchased bedroom furniture for our spare bedroom for a family member who was staying with us after surgery. Needless to say they didn’t have the bed to sleep on because it got back ordered again and again. Fast forward 8 MORE weeks and dozens of phone calls and they finally schedule delivery only to call the day before and tell us only a footboard would be delivered and now we are expecting family for thanksgiving. No one can give you a straight answer nor the discount they promised you for your patience and understanding. Hopefully they refund my money quickly so I can find a bed before our family gets here. Ashley Furniture will never get another dime of mine after this horrible experience.

Martin really helped us out on getting new couches and a table set for the living room, he's an excellent salesman and doesn't shove shove a sale down your throat. 10/10 would recommend.

Great customer service. I found everything I was lookin for. Ask for Donny!

My salesman and store manager worked together to get me more savings than the buy one get one 50% off and saved me a ton of money!

Would not recommend. Ordered furniture beginning of October to find out back ordered or delayed up to 2021 after hours of waiting on the phone. Store no matter what will never answer their phone! Even though they say that they have issues with their phone system they will never fix them. Called atleast 10 times throughout the month and still nothing. Store is filled with nothing but employees playing on their phones on their recliners and avoids making eye contact with you if you are looking for customer support. Only can get tracking information or support when you visit the store where they do not even know when anything is coming in. They only have estimates and won't tell you how far something is back ordered until you reach out to corporate and ask yourself. Salesmen told us furniture was pure leather when later found out through corporate that it is polyester and that it is even listed on the website as polyester. Order had a delay on our mattress and we were never contacted to find out they had our contacts in the system wrong. Canceled order but no confirmation at all still like corporate said we should have gotten. Corporate even told us they would send a chat transcript and confirmation via email but guess what? It was never sent or they also had incorrect contact also like everyone else does at Ashley. Was given compensation for the experience but later decided to just cancel everything by going to the store since how can you compensate on something that who knows will come in. Still waiting on a reversal of a $4200 hold on the account for the cancellation so cannot even purchase furniture from anywhere else.... Here is a kicker... Was told every item in the store with reclining feature would take up to half a year to come in when every other furniture store around the area comes in within days with power recline feature and more???

Nice store. Friendly knowledgeable staff.. Tempur pedic sales guy definitely makes us want a new bed!! Lol

Christy was extremely helpful, and made the process very easy.

Poor communication. Got late payment bill yet not received items delivery. Told would be called on delivery time. No call. Hang up on calls to customer service. Sweet talked by salesperson with no results

Our sales rep Chris, was great. Very personable and not pushy at all. Great experience!

Steve has been very knowledgeable and helpful! Very communicative and friendly!

Very helpful and quality service. Loved Liz

Great selection of quality furniture. Outstanding customer service. Fast and professional checkout. Will shop here again!

Expensive. A rug for $799.99 is wild.

Very pleasant place, warm welcome and they tried hard to walk out with a great deal. Compliments to Steve making a purchase enjoyable and professional.

Friendly person that help us . Great quality of furniture. Thanks for your help.

My furniture was supposed to be delivered October 3, no one called or showed up. I have tried calling the store several time. No one answers the phone. I will not shop here again. I would give zero stars, but that option is not available. I just want my money back.

The sales person Christy Swope was very helpful, very easy to talk with, and showed me the things that I wanted to look at, she very sweet and very understanding,

Not no to high and that is not no good

Extremely helpful staff and great selection. Reasonable prices and financing available

Told the salesman what i needed, was sold junk once I was able to get home with the product, and they refuse to do a refund due to policy. Do not shop at Ashley.

Everyone is so nice at this store. Bernadette was amazing. She has already left for the evening but returned when she had recieved the message that we had returned to make a purchase. She stayed late with us, put up with our indecisive antics, and helped us make a great choice for our family. Great service and beuatiful stuff!

I was certainly happy with my experience at Ashley's a very nice man assisted me with my purchase. First I was a little reluctant to a male salesman because in my opinion how can we relate about buying furniture I wanted a womans advice and guidance. It's been 20 years since I bought new furniture and I wanted some good ole girl talk about it especially since I was alone shopping. Well Mr. Baker, got right in there with me led me right to what I was looking for!!!!! Before I go any further I must say I went in for a. Lite gray sofa lounge, when he showed them to me I started changing my mind to dark brown, then turquoise back to gray, charcoal gray back to turquoise Everytime I changed colors he told me how it was or wasn't we laughed and talked the whole time like shopping buddies but better because he offered no opinion he only gave me all the info on the sofa he walked with me around that store with pillows and sample swatches he was helping me match pillows and rugs like my bestie would do. We we're having so much fun the the lady decorating ( Rachel ) I think stopped decorating came over introduced herself to me shook my hand and showing me things like Mr. Baker was doing showing me rugs giving me decorating tips told me I made a excellent choice for where I was going to use the sofa.now I can't wait to tell my family and friends how my interior decorator put my tv room together for me WhooHoo!!! I really felt good and relaxed being indesive and didn't bore or anger Mr. Baker. I felt like hugging them both when I left the store about 3hrs. later.i got there like 3:30 stayed till like 6:30 I had a personalized shopping experience with Mr. Baker he waited on me only, til I was done!!! That was the best service ever I bought the best quality and best looking sofa chase from Ashley's yey!!! Clearly a 5 star rating from me!

Erica was great! She wasn't pushy and let us look around undisturbed and we found what we needed.

What a wonderful shopping experience! I would personally like to thank Jessica for making the entire process of finding and purchasing the perfect furniture for my new mansion absolutely quintessential. She truly has a masterful comprehension of how to help someone find their dream furniture and making it an effortless experience for me, whilst making it feel completely exclusive to me and my taste. Thanks for bringing on such a high quality and superior member to your team! 10/10 will be back! Thank you.

Jeffery Ritter the salesman was so professional and so kind! I was so impressed with him I couldn't resist but to Brag about him to the Store Manager! Haven't had amazing service like this in MANY YEARS! Thank You Jeffery for giving me Outstanding Service! And Chris..... although I already have a mattress and box spring he was also Amazing! Very Handsome Fella! Funny too! Both guys were Professional and Amazing to work with! Big Corona Hugs and Kisses to both of you! 🥰

This is the second time we have had trouble getting our furniture from Ashley. We purchased a sectional and recliner during there Memorial Day sale in May. We were told it was going to be a month before getting the furniture. We were given a deliver date and sold our existing couch the day before. We got a text that they would be delivering at 8 am. But the next day at 7 am we got a text saying no they aren’t delivering. It will be another month. We have gone through this same thing each month since then. All they can tell us is that they don’t know they don’t have the furniture until they go to load it on the truck for delivery. It makes absolutely no sense. We are on month 4 of waiting with no explanation and yet another delivery delay. We are just going to have to cancel our order. We have gotten the run around and each person tells us to call someone else. So disappointing and frustrating. We unfortunately will not be buying from them again.

Loved the service and left Satisfied of the purchase I made.

What a wonderful experience shopping at the store! The style of the sales people was engaging but not pushy. I linked up with Brad and he walked me through all of my options. He was excellent! Ended up making a large order. Brad did a phenomenal job looking for opportunities to make the money that I was spending go further and steering me towards what I needed and what I didn't need. I'm grateful for the help and very happy that I came in.

Everyone was polite and Chis was a big help on helping us choose a bed. Thank you Chris. I will let other people know about my experience with Ashley Home Store. Great place to purchase what you are looking for. Chris was very knowledgable about the bed we were looking for.

We ordered and paid for our furniture on May 25th with a expected delivery time of end of June. Was given about 10 different dates and finally given a confirmed delivery date with a delivery manifest showing all pieces were being delivered on sept 5th. We gave away all of our furniture to make room for the new. 30 mins before delivery, drivers called and said they only had the 2 ottomans. And that’s all they brought. Called customer service-said that I should have all pieces as well, but then said no you should also get your chair today. I ask about the 2 sofas. She said those are on back order. Why is this the first time I’m hearing this? She wasn’t sure and couldn’t answer. We only got the 2 ottomans. No help front the store we bought from and no help from customer service. Will NEVER buy from this company again. And after I started speaking with others, they’ve had similar experiences. And now reading reviews, I wish I had done more research before buying from this company. Don’t waste your time and money!

May 25th, 2020, my wife and I decided to but new furniture, we shopped Ashley in Fort Smith. We found some and bought it, we were told we wouldn’t get it for 3 weeks and we were ok with that. 3 weeks pass and we get a text pushing our delivery back, we were disappointed but understood since the COVID thing was getting bad. Finally we received a text and a call setting up a delivery time for all our furniture SEPTEMBER 5th. That morning we gave away the furniture we currently had to make room for our new furniture. 30min before they deliver the delivery driver called to tell us he was 30 min out BUT we will only get two ottomans. I called the store and they had no idea what was going on and then said we were supposed to get a chair too. Two ottomans is all we got! They said the chair was to be delivered next week and didn’t mention the two couches. I told them that I gave all my furniture away and now have only two ottomans, and asked if I could at least have the floor models, they said no but they had discount furniture we could buy and take home today. oh, and the warranty starts when you buy the furniture not when you get it. THEY MADE NO EFFORT TO EVEN TRY TO MAKE IT RIGHT . THEY HAVE YOUR MONEY, AFTER THAT THEY DON’T CARE ABOUT YOU. Do yourself a favor and shop somewhere else!

Ashley’s associates made buying a couch enjoyable and stress free. Thank you for all your help!

Friendly sales staff. Good selection of furniture.

Brad helped out tremendously. That was the extent of that. I was told I was to receive weekly updates and have not had 1 update. I bought my table and chairs July 19th. Its now going on September 1st. I was given 3 different dates now and lost over 400 dollars in wages from them postponing the delivery. They refuse to accommodate any customers and refuse to go above and beyond to make up for there incompetence. I wouldn't buy from them at the moment til they fix their issues. That even includes corporate cause they guaranteed my table and chairs would be at my house the 29th and for the second time failed to even call to say it was not coming. They are quick to take your money but slow to respond or take accountability for their own mishaps. I talked to Jeremy who the manager and was supposed to get a call back Saturday and its now Monday and no call. This goes to show how little they value their customers. Its all about the money and not about the customer.

I ordered on 7/12/20 and agreed to a delivery of 8/15. I changed my order on 7/28 because my delivery was postponed till after 8/27. That delivery date was unacceptable. I picked a bed and mattress that was IN STOCK intentionally for a closer delivery date of 8/11. Called on 8/10 and was told that it's been changed to 8/18! Received text message on 8/12 that the furniture is available and will be delivered on 8/29. Confirmation email received 8/28 with delivery time of 5pm-8pm on 8/29. I confirmed time via email. I called customer service at noon on 8/29 to make sure my furniture was on the truck. NOPE! The delivery date changed again to 9/8 and blamed it on the pandemic!! I am so frustrated!! I have told the in-store associates and customer service that I will pick up if I know the location. However, no one will give me pick up location. I would give Ashley furniture zero stars if I could. Still don't have my items as of today 8/31.

Bernadette was a great sales rep! She was patient enough to look through different style of living room and bedroom furniture so I can furnish my new apartment.

U can get help & pretty good prices.sales man Brad Baker was nice & helpful. The furniture her is better than anywhere I've been. Update: They sold me a love seat June 12th. Its now August 22nd & I still have not received it. The salesman said there maybe a slight delay. They have confirmed & cancel delivery date like 15 times. They were charging $129.00 to delivery it 1/10 of a mile. They did cancel that. They have one on the floor & I've asked for it. I paid cash but I can't get my money back without a penalty. They have not done anything to make this right with me. They called & scheduled a delivery on Aug 2ith but wouldn't give me a time. I was a loyal customer. I'm really upset. They had a sale today but they are selling furniture the know they don't have. They will not answer any phone calls. You have to got to the store. Its awful. I feel so cheated & really want to warn shoppers plz don't buy anything there. You will be dismissed & ignored. Not right!!

Great experience and Steve is an awesome salesman. He remembered us from two years ago

Wonderful selection of furniture high quality

Cannot get anyone to answer the phone ever. EVER.

Absolutely the worst customer service experience I have ever had with a company. Would not recommend.

My salesman was very friendly helpful. He was also very quick and efficient which I loved.

The customer service was amazing very helpful with deciding and recommending what options were best for our purchase would recommend anyone to them on any home purchase

A waste of time. No help with the problem. Will NEVER BUY FROM ASHLEY again.

Great sales staff. Kris and Kristy worked with us to get a great price. Thanks Jim

Our salesman was very helpful and the financing is great!

We walked in to purchase a bed & the gentleman that helped us was extremely nice & helpful. I did purchase the bed & am super excited for it to be delivered!😊

I was in the market for a new living room set and Steve the sales associates was very professional and friendly. He took his time to help me find what I wanted and even though I changed my mind numerous times on this chair he did not get aggravated. I ended up purchasing a couch coffee table and chair next time I am in need of something from Ashley I will definitely ask for Steve

If I could rate them with a zero I would. There delivery service is so so terrible. We ordered a very expensive mattress and it has taken 2 months to get it. The calling service for delivery never handles anything professionally and be prepared to be waiting for an hour or more. I will NEVER buy from them again!!

Brad was awesome, very knowledgeable about products and helpful with selection. Wide variety and great quality of merchandise.

Kim Knight is a sweetheart who will help you to the best of her ability! Good quality furniture with good prices!

We received excellent customer service and the associate even went above and beyond to try and get us the best price for our product. Will definitely be back at this local store again.

Great experience!! Great salesman, very knowledgeable and easy buy!!

Don't expect anyone to answer the phone if you call this store. The same holds true for their corporate offices.

Ashley’s was very helpful with finding us our living room set. They showed us all kinds of different set that we was interested it. And didn’t stop till we found the perfect one. Thanks Ashley’s

Sales staff was not pushy, let us browse the store but was always close enough to where we could easily ask them any questions. We honestly didn’t plan on buying anything that day. We were just looking around at different stores but fell I love with this bedroom suit. The store had a great sale going on so we pulled the trigger. I highly recommend checking them out if you’re in the market for furniture.

We moves 2100 miles to live here in Arkansas and left many things behind in Washington state. We bought a big home and had few furnishings so we visited 2 stores and there was no customer service. We wondered freely around and no person helped us so we went to the next store and all Lazy boy had was a catalog to look at. Ashley Home Store was Amazing from start to finish Kevin helped us first by letting us know that All furniture will be ordered and will take about 6 weeks due to covid. Then we talked about what we needed and Kevin walked with us with a computer to mark what we liked and there were many things to like! He offered us water and when i grew a bit tired he got me a nice chair to sit in and left us to talk about the purchase. We were there for at least 3 hours and picked out a complete bedroom set, living room set and lamps, and a sitting room chairs and dining table and bar stools! It takes time to figure out what it is you want and Kevin gave us that time and kept track of everything. It was the best shopping experience we have ever had, Thanks Kevin! I never could have done it without the kindness and help Kevin gave us and we are so excited to even wait for our delivery and set up! We will not visit another furniture store again unless it says Ashley HomeStore on the building. Thanks again Kevin for your hospitality and representing a great product. Carol and Nick Talbert

I had a wonderful experience at Ashley Furniture. Brad was great to work with and made the process very easy!

We had a wonderful experience at Ashley's.... great salesman!! Thank you!!

Purchased a beautiful Leather Living room set and Rug at Ashley Furniture today!!My salesperson Martin Nunez helped me above and beyond .Very knowledgeable and polite. Would highly recommend the store. Beautiful pieces of furniture and home decor.

Easy shopping experience! Had some cute decor!

Very bad service

Great experience salesman were wonderful, good pricing, and a great selection.

Worst customer service ever. Delivery was so messed up. Just unbelievable for such a top brand store.

We had an awesome experience at the Ashley HomeStore. We found several things we liked and the salesperson was great in getting us the best price possible. I would definitely recommend anyone going there first for your furniture needs.

Martin and his manager were great at helping us find what we needed!! Sectional, dining room table and a breakfast nook table later we were all set!

Staff was all really nice our salesman Chris was really awesome and very helpful!!

Great sales rep. and a great experience overall. Will shop at Ashley HomeStore again.

We had a very pleasant experience today at Ashley Furniture. Purchased an entire livingroom set. Cant wait to get it!!

They have a great selection, and the staff at this location is really nice!

I gave associate Kevin Farr a rough description of what I was looking for and he matched it perfectly and helped me find the perfect rug to match!! I cannot wait to get my new couch and rug!

I have had the most disappointing service from Ashley Furniture Industries. I've been trying to use my 90 day guarantee on my original purchase. We received our original purchase on March 11, 2020. I called on April 7, 2020 to try to start the process of my 90 Sleep Guarantee. The first person I spoke to told me I had to keep the mattress for the full 90 day period before they could START the process. I felt uncomfortable with that as I was told in the store not to go past 60 days to avoid any problems, so I revisited the store of the original purchase May 9th. They told me I absolutely did not have to wait 90 days, but I did have to wait a full 30 and that was passed so they tried to help me get the process started. I sent in pictures and then called a few days later to see where I was at. They told me they needed more photos because they were not clear when I called the first time what I needed. I sent those in then I called and they told me I had to go to the store. I went to the store, again on May 31st to finalize there. We confirmed delivery and pick up on June 1st for June 3 between 10:30 - 1:30. We kept up our part of making sure everything was cleared out before they arrived, we donated our couch to charity in preparation for our new set that we confirmed delivery. We also had to take off work. We received a call at 10:20 am June 3rd, ten minutes before the schedule delivery window started and was told "we can't deliver your couches, we have to reschedule" and the lady on the phone hung up the phone before we had a chance to talk. We were told by several different people, it showed the order to be on the truck for delivery. Some people said it was all on back order. We keep getting different stories from different people, every time we speak to a person at this company. Finally, June 3th, we received another delivery confirmation or June 5th 5-8 PM. We had to rearrange a scheduled doctors appointment to make this time work. Then I received a cancellation email June 4th. So, I spent an hour and 12 minutes on the phone with Ashley call center. At first, I spoke to someone in shipping and she said it wouldn't be until at least Wednesday the 10th before they could deliver, maybe even later. She couldn't see what was in stock or not. We have out of town company visiting this weekend so, that wasn't really going to work for us. That's one day shy of the 90 days we have been most unhappy with our purchase. I asked to be transferred to someone to help me cancel my order. I spoke to Rob, a manager at the call center. Rob told me he could not help me. He said I had to go to the store to start my return process. We called the store, who has also been working, very hard to try to get answers and they too are getting the run around. I was told by that store manager that if he were to even try to start that process, he would lose his job almost instantly. Another conflict in stories. I cannot get someone one to help me. I honestly feel as though Ashley's 90 day comfort guarantee is a scam. I feel as though we are going to get the run around until it's too late and we are stuck with a miserable purchase. I will absolutely NEVER do business with Ashley again. I really want to speak to someone helpful. Someone that might possibly give an ounce of care for their customers. It's quite clear, those people do not work for Ashley Furniture Industries.

I recommend that you go check out the store. They also have products online. They will help you to find what you are looking for. Their staff is friendly and knowledgeable as well. They want you to feel like you are at home.

I had a great time picking out my chair! I found the exact one😎

They get you in with their financing specials and the furniture looks nice. But IT IS JUNK! And they do nothing about it. Once you’ve bought it it’s your problem. Save yourself time, money and headache, shop somewhere else.

Great store, experienced staff.

Great experience with Ashley Furniture today. Store was super clean and organized, store manager was the first to greet us and the sales representative was extremely helpful and attentive to not only my family but also helped 2 other customers with their needs.

It was a pretty good time. We were looking at one piece and were excited about buying, but (even though it was on the show room floor) it wasn’t available because it was discontinued. We had to get the second best. I hope it’s worth it.

Mr. Farr wasvwas helpful and friendly! He always takes great care of us when we shop!

Brad was very nice and I loved walking through the store and finding what I wanted

Why is it when someone spends $7000 in your store and is promised delivery in 14-18 days only to find out its going to be 40 days, nobody in guest relations or customer service can help? Everyone says thats not my department, or transfers your call only for you to be disconnected! If I could give 0 stars i would.

A wonderful experience! The salesperson was very knowledgeable, kind, and understanding of anything I threw at them. 10/10 will return!

Confirmed time and date for delivery but they never showed up. They never called or emailed to let me know they would not be there so I discarded my old furniture in anticipation of the new furniture being delivered. Stuck with 10 guest that night with no where to sit in the living room. Went in the next day (Sunday) to find out what happened and was told it would be delivered on Monday and that they would call by 10a.m. and let me know what time. At approximately 1:30 on Monday I received a call from a salesman telling me they were rescheduling and it would probably be two more days but he wasn't sure. When they did finally get ahold of me on the 20th (two days later) they said it would now be the 23rd before I was to get my furniture. Making it a week without any and constantly being lied to. As God as my witness I will never buy another thing from this place as long as I live.

I recently purchased a $1300 sectional Couch on your website however it did not deliver on the promised date. No one called to let me know that it was going to be late, or even made an attempt to contact me at all. I have made multiple attempts to contact Ashley furniture online through cell phone and have left multiple voicemails and emails over the past week. I would have liked to solve this problem with someone however now I would just like to be done with my business with Ashley furniture. I have contacted Management of synchrony, I have contacted management of Ashley furniture and even went into the dirt smith store MULTIPLE times throughout the past few weeks in my location And they have all told me the same thing, that they couldn’t help me and I would have to contact Ashley furniture online. I am contacting the Better Business Bureau’s through email and phone call tomorrow to let them know what is going on here. This is absolutely the worst customer service I have ever had dealing with any company. I will not tolerate this and I will be getting my money back and taking my business elsewhere. I expect to hear back very soon and expect nothing less than quality customer service.

Very friendly and prompt service. Furniture has not been delivered yet. So waiting. Gave me a delivery date of 3 weeks. 3 weeks are not up yet!

(Translated by Google) They took care of me kindly, and helped me in what I needed. (Original) Me atendieron amablemente, y me ayudaron en lo que yo nesecitaba.

My sales rep was Chris, He was extremely helpful. He spent a lot of time helping me find what I was looking for. He made suggestions that fit my style and got exactly what I wanted. Thank you so much and I will be back!

Their furniture is complete junk and they do not stand behind making it right. Do yourself a favor and look elsewhere.

Very helpful was able to price match in store what we found online

Had good time at store help gave really good advice on product!!

Kevin helped us, he did a great job! Very good, yet was never overbearing. We purchased one piece of furniture and haven’t decided yet on a sofa and a chair. Furniture was good quality. May be back for sofa. Great job Kevin!

Was a challenging experience overall. They salvaged 3 stars bc eventually (6 weeks later) the issues were resolved.

Beautiful furniture. Good and friendly place to shop for furniture.

They were patient, with a great attitude, courteous, friendly, no pressure to select or buy. Over all, it was a smooth purchase, even though it took two visits to the store, and your salesman was phenomenal in helping with the selection and purchasing process. I would highly recommend others to visit your team and store. Thank you!l

We shopped all day until we went to Ashley. Martin was excellent help. He was helpful, but also knowledgeable. He would let us look, until we had questions. Would highly recommend shopping at Ashley, and if at all possible look up Martin for help.

Very friendly & helpful! Welcoming atmosphere. Great selection. No pressure. Highly recommend.

Super selection and a very helpful staff 🙂

I had a very good shopping experience. Friendly, not pushy. I was shopping for a recliner, and Ashley had a number of good pieces for me to choose from. I highly recommend them to anyone shopping for your home.

Very friendly and knowledgeable staff, was able to show them photos of my new apartment to find colors that will work well together they found me several options and helped my wife and I narrow it down. Would highly recomend this location to anyone needing new furnature!!

Best and first time visit the experience was awesome they found what bed I was looking for and found us extra savings they answered every question that we asked the sales team win hands down we thank you so much and we well be back

Everyone was very helpful and went out of their way to accommodate us. If we wanted something in a different option, they were very quick to look it up and knowledgeable about the furniture.

Always a great experience

Amazing customer service.

The staff was very friendly and had very in depth knowledge about their products. They helped facilitate my decision to pick a sofa without being pushy or too biased about a certain brand or style. Overall a great experience!

They went above and beyond. Excellent customer service. Very patient and knowledgeable. Able to help narrow down options and colors.

Great buying experience. Our salesman made me feel very comfortable and was patient while we made our buying decision. Super knowledge about the products and what works well for different body styles! Only reason for 4 star is the delivery timeframe is longer than we would prefer

Great store. Even better salsman

Came in to shop for a new home that we will be closing in later in the month! They gave us plenty of space and maintained social distancing throughout our shopping experience. They provided germ-x through out the store and we got 25% off!! Great experience!

They helped in out in a timely manner and I love my items. Great Job. -learicc

We always find what we need and have a great experience every time we go to the store.

Worst sales experience of my life. Everyone in the store has a problem telling the truth. What they tell you they will do is not the same as what they actually do. I never knew it could be so difficult to buy a bed. I’m doubtful if I ever buy anything from them again. They are not good at answering the phone either. Waiting since 3/8/2020 for complete delivery. I have to add that my salesman, Chris, went out of his way to complete the delivery after work with his own truck. I am grateful.

My wife and I went in to the Ft. Smith store looking to purchase a new mattress, and after an hour or so of speaking with two sales associates we made our purchase. Both employees were thorough and answered all of our questions. Looking forward to sleeping on our new Tempur-pedic matress.

Brad helped us find a living room set when we had seen two we were interested online. He made sure to help us understand the protection plan and helped us get what was best for our family.

Price

Horrible customer service.Paid in full day of purchase and promised delivery in 3 weeks, now being told 6 to 8 weeks. Will never buy anything from Ashley again. They will tell you anything to get you to write a check then not hold up their end of the deal.

I knew want I wanted before I went into store but I like to see things in person to get more of a feel for it. I didn’t feel hassled at all, Kevin was very friendly and helpful.

Overpriced. The salesman literally creeped after us and overtly eavesdropped on our conversation. Also, they asked for our name (to write it in a log) before we left. Weird.

The salesperson listened to what I wanted and helped me find the perfect sofa! I even came out with a dining table and chairs also! All financed! I will go back to the Ft Smith store!

The customer service in the store was wonderful. I had a great experience there. If you go, I highly reccomend speaking with Brad Baker. He was very knowledgable and helpful finding the types of furniture that would fit my needs and he knew exactly where everything was on the floor. Delivery, on the other hand, has been a nightmare. 😡 Delivery date was scheduled for 2/19 and I never heard from them. I called the day before to confirm delivery. I called in the afternoon on the date of delivery, and I was told a time frame was not provided. Someone from this store sent a message to delivery, but did not call back as she said she would. When the evening came I was told that my furniture would not be delivered that day, to call back tomorrow. I called 2/20 and they rescheduled for delivery on March 4th (nearly a month after I placed my order). They cannot move other furniture in your home for you, so I had moved and got rid of another bed to make room for my new one. I have three guests coming in, and have only one bed now. 😥😡 I hate to put my family up on air mattresses... The delivery service was Stash Homes Delivery Service.

Just bought a new matress at Ashley Homestore. Our salesperson, Chris, was very knowledgeable about matresses, sleep styles, and the right fit. Thank you. I went from happy to feeling deceived. I was promised a 48 hr delivery to make the sale. It will be another week. My calls aren't being returned. I will never shop Ashley again.

Great!!

I went in looking at furniture, and ended up leaving with exactly what I was looking for. I also got an amazing deal! Go to Ashley Furniture Fort Smith for all your furniture needs!

Very friendly an helpful associates at the Fort Smith, Arkansas store. Would definitely visit again!

The experience in store was wonderful. They helped me find exactly what I needed and the delivery went smoothly. I am very happy and will be purchasing from Ashley in the future.

Very friendly. Didnt try to push things on us but was very helpful

Wonderful experience, Brad Baker was very gracious and helpful. No high pressure sales, was able to walk around and look at my leisure. Brad was available whenever I had a question. Very impressed with this store and the selection they have to offer.

We found the salesman knowledgeable and eager to please. We ran into some hicups but the manager worked hard to work arround them. Good products good people.

Chris was excellent. Matched an online price to give me a great deal!

Helped us in every way they good to get us everything we wanted! Highly recommended !

I bought a bedroom set and spent over $14,000 dollars. One piece of the set had a track that broke. I called in under the warranty. They sent the parts to fix it. Then they scheduled a technician to come over a month later. The tech never showed or called. I called in again to the call center and they said they would call me to schedule again. I spent 14,000 dollars and I'm getting the run around. Once they sell you this junk they don't care about the customer anymore. I'll never ever buy from Ashley Furniture again.

Great friendly staff

I wouldn't buy anything their stuff is cheap overpriced and they won't repair anything even though !!! They promised they will

Great place to shop! Everyone was helpful and very friendly 👍

I had an excellent experience buying furniture here. Gabriel was very helpful and friendly. He answered all my questions and did not make feel as though he was rushing or pressuring me to make a decision. They had a great selection of items. Very pleased with my purchase.

Horrible customer service. They sent the wrong chairs and pretty much told us to live with it. The delivery guy messed up a spot on the table and also they refuse to do anything about it!

Ordered a couch and loveseat in November. Still has not come in. Delivery date keeps getting pushed back with no explanation. Cannot get ahold of anyone that knows what is going on. They just keep telling me to call someone else. Can’t even get ahold of someone to cancel my order. Absolutely ridiculous.

Getting the items delivered was a big headache. Scheduled dates were a joke. Then when I tried to call the store there was no answer. I had to drive to the store. When it finally was delivered they also were supposed to take the old couches. But driver said they didn't have it on their paperwork. So I had to use my garage to store it during the holidays until I could find someone that needed it. Will never use Ashley furniture again.

The sales associate, Brad, was very knowledgeable and courteous. He helped us pick out just the right bedroom suit for our daughter's rooms. We'll definitely buy from Ashley again, in the future.

We had a great experience with our salesperson, Charlotte. She was very attentive and helpful We would make the drive again from NW Arkansas!

Brad my sales associate was in tune to the type of furniture I was looking for and was very knowledgeable of the stores furniture that fit my needs . This was a very pleasant experience. Thank you for the friendly environment , I will recommend your store to my friends.

Good quality pieces and compatible prices. Excellent service, friendly and knowledgeable. I will be back!

The service was excellent. They were attentive without being overbearing. I never felt pressured to buy and they answered all my questions. The selection of furniture was very nice as well. I will definitely buy from them again in the future.

This store made my dreams come true. They did everything for me to get me what I wanted and needed. The staff was amazing, the products are amazing. I couldn’t have asked for a better experience

Good prices good staff

Very quick to take your money but lie about the delivery process will never set foot in this store again.

Very pleasant. Mr. Ritter was very helpful, I will be back.

By far the worse customer service I have had. The most unorganized place I have dealt with. Constantly being lied to and misled. I will never buy from this place again and I urge anyone looking for furniture to go somewhere else.

Had a good experience shopping at the store, salesman did a good job explaining things!!!

I love love love my new oversized recliner! The sales people were extremely helpful. The delivery personnel were quick and extremely helpful. An awesome experience all around!

DO NOT BUY FROM HERE!!!!!! My husband and I bought our first kitchen table from here 5 months ago. They delivered the bench and the table and said the chairs would come later. One month later they deliver 2/4 chairs that don’t even match. They take them back and a couple weeks later they re-deliver the SAME chairs. Our sales man, Allen HAS NOT BEEN HELPFUL. We go to the store to return the table and they tell us that the salesman (Allen) ordered the wrong chairs. BUT that right chairs are in stock and they will get them to us in a week. When we arrived Allen rudely says “well I tried calling you and you didn’t answer.” UHM EXCUSE ME? Why do we have to answer the phone for you to put in the CORRECT ORDER FOR THE CORRECT CHAIRS? He had been notified that he ordered the wrong ones but he was SO LAZY that he waited until we came in to fix it. Meanwhile we making our payments and thinking he is taking care of it. NOPE. Do NOT deal with him!!! This store visit WAS OCTOBER 28!!!!!! We bought our table in SEPTEMBER!! Then we get a notification that the furniture won’t in fact be delivered in one week as promised, but will actually be December 10. YES. YOU READ THAT RIGHT!!!!! At this point we are tired of fighting and just want our furniture so we decide to try and be patient. TODAY WE GET A MESSAGE SAYING ITS ON BACK ORDER & they don’t know when we will get our furniture. We bought this furniture FIVE MONTHS AGO!!! We have NO CHAIRS! NOT ONE!!! And do you think anyone from this office has reached out to us?? You’d think so right? NOPE!!! SCAM SCAM SCAM!!! I will be telling every class mate I have at ARCOM to not purchase from this JOKE of a store. Every year I will notify the class of 160 incoming students that this is NOT a reliable or good faith store and they will do nothing but take your money and leave you hanging. SHAME ON YOU!!!!!!!!!! I wish I could attach the photo of the non matching chairs they delivered to us TWICE! The EXACT SAME CHAIRS! TOTAL SCAM!!!!!

I went to the store and no one ‘accosted’ me! In other words, I was allowed to wander around, look & shop without a sales person following me around. When I got home, I decided to buy one of the couches, so I called the store. Charlotte (salesperson) walked me through the process on the phone and I have a new couch for Christmas!

Great customer experience, very friendly staff.

We went into the fort smith Ashley store to purchase 4 side tables and a coffee table. We found cheaper prices on their furniture at both amazon and Walmart so we asked for their advertised price match. The manager attempted to match the price but was unable to operate his tablet. Instead of finding another tablet to complete the transaction he told us to take our business to Walmart. So we did. Walmart beat Ashley’s prices on their own furniture by 60% and they’re shipping it free. If anyone wants Ashley furniture, we suggest checking online to see what its worth before getting gouged by the store and having to deal with unprofessional managers that don’t care for your business.

Jeffery Ritter did an excellent job of making sure everything was straight when purchasing our sectional! We had to make some changes, making his job more difficult, but he handled it with a smile!

The sales lady helped us find a couch without any hassle. She also explained couch configuration options very well. She was aware of current promotions to help us out on the price. The store was clean. The store didn't overwhelm us with sales people on our visit.

The service was fast, matched the price from the website. Friendly service as well. Would recommend.

Great quality furniture! This place makes it to last a lifetime.

Absolutely love this store the staff are always on top of things. My family's latest purchase was lots of laughs its almost like visiting friends. We would not go anywhere else to purchase furniture in the last 12 years we have all good experiences.

Everything was very nice! They were willing to work with our budget which was a huge plus. Will buy from again!

I had a very great experience with the sales staff here. They were knowledgeable, courteous not to be pushy and gave me space to look, but also available for questions and suggestions. They were very professional but also down to earth so it felt like shopping with friends. It was definitely an A+ experience. I highly recommend Ft. Smith, AR's Ashley Home Store Furniture!

Salesman didn’t pressure us to make a quick decision....and was very knowledge of the options available for each item... great experience... Thanks Martin for a good day!!!

I am impressed enjoyed my shopping experience. Lots of very nice furniture. I did not feel pressure to buy they seemed like the just wanted to help me find what I wanted. They didn’t rush or push me or try to sell me what I didn’t want. I went to 4 furniture stores multiple times and buy far Ashley home store was the best. So I purchased my furniture from them a very nice 5 piece sectional. I highly recommend Ashley home store. I know I will make future purchases

I had a very positive, expedited experience. Great customer service.

Aprille, did an amazing job of helping us find the perfect couch/loveseat combo and a kitchen table. I was back and forth on a few different ones and she walked me through all the features. Great experience!!!

Mr. Nunez was just wonderful!

***Update: after several days of trying to resolve issues with our pervious order the sales manager has still failed to contact me. My last purchase resulted in a significant misunderstanding of price and quantity of items received. We purchased two stools when we were led to believe it was for four. The excuse given? Sorry that ex-employee made a mistake. The solution? We can order two more for you. No offer to refund with a return. It’s clear they have no desire to correct the problem nor provide any customer service. My recommendation is visit the store to see the item and then order it online for less and better customer service. This location use to provide a great experience but it appears customer satisfaction is no longer a priority. We’ve purchased numerous items over years and have always been pleased with the quality price and sale service. Any issues are typically with the supplier and the delivery service, which clearly is not controlled by the store and is normal to expect. The problem is calling someone at the store. You call the main number and it connects you to a call center. Today I’ve spent 30 minutes with over 10 call attempts and have not been able to speak to someone in the store. Each time I go through the answer service, listen to the phone ring, and I’m sent to voice mail. This ruins an otherwise pleasant experience. Another update!!! Ashley contacted me as well as the new store manager. They remained persistent and after discussion provided a good solution to the issues we encountered. Thank you and I’m glad they took the time to correct the issue.

The staff here are very freindly and wish for the best for the customer. Ironically, instead of getting what I went in for (a matress), I left with a motorized bed adjuster frame. Didn't realize I needed it till I tested one.

Wish I could give 0 stars. Terrible customer service.

Went out to Ashley HomeStore today in Fort Smith, AR, just to look for a couch set, was out there last month and purchased a bed for my son. Spoke to Mrs. Charlotte again, a very sweet lady, enjoyed chatting with her. She is an excellent sales person, not pushy, listens and pays attention to what you are looking for and make sure that you receive every possible discount/promotion available. Ended up purchasing a set that is scheduled to be here on 10/5, can't wait!! Always enjoy the time spent with Mrs. Charlotte and I will be returning again in the near future!

They sell broken beds and are not good at telling people about stuff before buying it. Horrible store do not wanna buy from here

Martin was awesome with a lot of knowledge!!! The only reason I give it a 3 is bc delivery takes really long! I had to wait for my furniture for 50 days and it came incomplete. I had to wait till the next day!

The staff at Fort Smith are very helpful and for them I would give more stars. I am very disappointed with the distribution center. They call and give you one delivery date, and then will text more dates in the future the next day. It would be fine if they would give you a date even if it’s 6 weeks away, but don’t keep changing it. Also, I could have ordered the same furniture in Amazon and got it much faster as it was actually in stock. If you want people to shop locally, quit catering to Amazon!!

Very friendly and knowledgeable staff. The sales person that helped us was Charlotte and was very helpful in guiding us thru the store and helping us to find furniture that filled our wish list. We purchased a living room set.

We have recently purchased new living room furniture and I honestly have to say that I put our sales agent through the ringer with questions! She was new but so very eager to help me with whatever question I had and was NOT pushy at all. Being in sales myself, I have respect for anyone in sales that is not pushy and lets the customer decide what is best for them! Very happy with our service!

I placed a large purchase during the Labor Day Sale. Over 12k dollars large. I was assured during the closure of this sale I would have my order rushed to me to have in my home in 2 weeks at the most. Manager assured me I wouldn’t have to wait the estimated 3-4 weeks scheduled, being that I was moving into my home in just over a week. I received my first partial shipment in 2 weeks and 3 days after purchase. I was notified as the delivery men were there that they didn’t have all of my items. Another partial shipment came in another week. Over 3 weeks from purchase date. I was informed AGAIN not all items were there. It has now been 5 weeks from purchase date and I am still missing items. During this time I have been made numerous promises by managers and sales persons a return call will be made and this will be made right. It still hasn’t been. I still have yet to receive a call back from a manager. I have made 3 large purchases from Ashley Furniture in the past. I will NEVER purchase from this company again. This is absolutely ridiculous. The worst customer service I have ever experienced.

Had great help from Martin with all my furniture needs. He was very knowledgeable and patient with the entire process. I got what I needed at a decent price and a timely manner. Will definitely reccomend to others.

Nice sales people...ask for Jessica. . Great layout and selection. They did move their warehouse to Springfield, MO, so you have to wait for delivery on most everything now and they charge for delivery to some locations.

Worked with Kim, through text. She made it nice and effectfortless. After purchase through text, I went to the warehouse and picked it up. Real simple. This is an update to my previous post. Went in tot he store on 8-31. Lady was going to sale us a bed, called the Laddi twin, which was in their clearance for 35% off. The lady helping us was practically incompetent, every questioned we asked her she answered with a it's in the clearance section that's how it comes. So you're telling me you're selling a bed that is missing the foot board, you have no idea if you can get the parts or not but yet you're going to sale it to someone without the parts and not even mention it. Thank God I was paying attention and realized all the parts were not there. She then told me she would have to wait until a manager was in to find out if they can order the footboard pieces. Seriously there's no manager on the weekends in the store? Then the lady goes to get some guy that tells me, I know what happened to the pieces I put them on another bed. I asked where that bed was so we could get them back off and sell with the bed I want. He proceeded to show me then said well,it was here but now it's gone,I guess we don't have them anymore. A few weeks back, I was buying a table, I showed the guy in the store the price online, he said well I guess buy it online. I left and bought it online for about 200 less than in the store. In the past I had good experiences with this store. In recent, I have had horrible experiences with incompetent people. If I'm going to buy a bed today, you should figure out how to get those leg pieces. It's not that complicated.

Found a dresser online I really liked for 199. I went to to store to get it. Somehow it turned into 440.Really liked so was going to get anyway.I went to go pay for it I was appoved with Affirm how they work is they send you cc info on the app.Salesman told me they would not take it a was rude about it.So I asked to talk to manager.He was nice about it but was not sure want to do so he called the gm.He was so rude pretty much said I was trying to commit fraud.Had my id. Totally a waste of time.Can not remember the last time I was treated that bad in a retail store. Never had a problem using the card at Walmart Lowes or Hanks.

never deliver on time. only get part of order, rest is back ordered everytime. store personnel very little help. will tell you anything to get the sale. will not follow through to help customer.

My wife and I bought a sofa and recliner at Fort Smith Ashley store. Bought a GBS 5 year protection 2500-2999 for $349.99. Not worth the ink it used to print. One arm rest has a seam where zipper attaches the cushion to arm of chair. Also cracking of leather. NOT covered. Save your $$$ don’t but this protection plan.

The recent experience of shopping for a dresser exceeded my expectations. Kim listened to my request and spent a great deal of time to find the right product, size and of course within the best price point. She was professional and asked me at the end if the dresser she suggested was what I was looking for. Thanks again to Kim for a great shopping experience

Sure helpful and understanding to what we were looking for will definitely be recommending them!

Eyh I’ll give it a 2 star, it wasn’t the best but it wasn’t the worse. I’ve seen on the reviews that a lot of people had bad experiences with the Delivery part and yes in fact I did too. I had to wait for about 2 months just to get my Dresser it came in good condition though I felt weird since it didn’t come in a box, they just brought it in it had a few scratches but they were small and unnoticeable but other then that I had a pretty good experience but I’d probably never buy again.

On a spontaneous thought I drove over to Ashley to look at sofas. And was treated so kindly. And the sales rep was amazing and took the time and let me look over all the sofas. And I was able to purchase a beautiful sofa. :)

If you want a product delivered within a reasonable time, do not use Ashley HomeStore. My Aunt, who is 90 years old, has been put off with a simple recliner three times. My sister bought a mattress and it took over a YEAR to receive!

Eh, hit and miss at this store. I've bought a lot of furniture from Ashley. Some at the Fort Smith store, some in Rogers, and some online. This store sometimes has pretty good service, but other visits have been lacking. Recently had them refuse to honor the pricing on Ashley's website. Store in Rogers is bigger and better and probably worth the drive if you want to buy in store. Nice quality furniture, just make sure you check prices at Ashley online as they can vary widely.

Thank you for working it for us. We appreciate it.

Staff is Friendl, but prices are stupid high!

Great service

Pushy staff, high prices

Lots of the furniture coffee tables had scratches

Our experience at Ashley’s in a Fort Smith was amazing today! Allen was our salesman and he was very helpful and friendly! We will use Ashley for all of our furniture needs in the future!

(Translated by Google) All my furniture is from Ashley "super delighted with them and an excellent service, I recommend them" (Original) Todos mis muebles son del Ashley 👍super encantada con ellos y un exelente servicio 👌los recomiendo😊

Sales person was easy to talk to and willing to walk around and show me everything. Gave me some good prices. Definitely gonna be my go to store for furniture.

Purchased a couch and love seat for our new home... Great deal, helpful staff!

Came in to learn about new mattresses and left with a five year NOTE for a bed costing a significant portion of my first home purchase!!! I am hoping this was not all sales and out top of the line product is as positive as it was sold. We shall see. Lots of sales force and significant product to show. Delivery was moved up to help our needs so that was a nice first in customer service after the sale. We shall follow up as the rubber hits the road on this bed!!!

Kimberly Knight was excellent, very patient with me and my wife with out big investment of a Tempur-Pedic , she got us a great deal and even threw in some amazing pillows! Thank you!

Allen did a wonderful job of assisting on purchase of a bedroom set after we lost ours in flooding. Completely thorough and made sure we received the best price.

The store was very clean and had many different designs and styles. Customer service was great. We are still pending delivery but hopeful that all will go smoothly.

Martin Nunez was awesome! We weren’t rushed at all. We knew all the details we could of asked for. I’d highly recommend this store! Very friendly.

I’ve done business with Ashley Home store for all my furniture needs over the years. Barstools, dining table, to our bedroom furniture, and living room furniture. I’ve always had a great experience with Ashely and their employees. It’s a pressure free environment and they are always willing to help with any inquiries we have. We will be back In the future as our family grows.

We love this store and only shop at Ashleys. Customer service is spot on and we always leave happy and come back again and again. Highly recommend this store.

Allen got us a great deal on an awesome couch! They were super nice and helped us pick a couch in our budget with the specifics we wanted!

Bought our living room set here in 2004 when we got married. We still have our furniture and love it. Gave us a 25% off coupon for this week.

Staff was attentive but not high pressure - checked on me a few times but gave me time and space to browse. Checkout process took a while because the guy was new and needed some manager overrides for a sale price and to print the receipt, but he was really apologetic about it and very courteous. I'm pleased with the chair and ottoman I purchased. I'll definitely shop there again.

Great

Our sales rep Kim warmly greeted my wife and me as soon as we walked through the doors. She was very patient with us as we looked at mattresses and furniture (45 minutes before they closed.) The manager D.W was very helpful and patient with us as we closed our sale an hour after closing. We will definitely be back because of the customer service we were shown tonight.

I ordered a couch and a recliner 3 months ago from this store. At first they were on back order. 3 months after ordering, I took off work to ensure I was home for the scheduled date. No call. After hours of calling only to be rescheduled again. I spent over 3 grand on furniture. Absolutely ridiculous. Will never buy from here again.

I gave them one star for the sole purpose of posting this review. My husband and I spent several thousand dollars on furniture from Ashley. They only brought part of our sectional when they arrived to deliver it. We refused to take only PART of our order and ask that they return once they had our complete order. We were told someone would call us that day. We still have not received any news about our delivery and have yet to receive a call despite me calling them three times. I work in customer service for a warehouse and I know exactly what happened. Our order was on two separate tickets and the loaders at the distribution center failed to read their shipments orders correctly. I DO NOT recommend buying from this company. And apparently this happens on a continual basis. Poor customer service!

We came in looking for 6 new dining chairs, but instead found a beautiful new dining room table with 6 chairs. We were greeted by a very friendly salesperson named Charlotte. She showed us several different styles of chairs. She was very helpful while we looked at and sat in many different chairs. She was understanding when we had to leave before making a decision so we could pick up our son on time. We came back the next night, asked for Charlotte, and purchased the dining room set we had seen the previous night. I would highly recommend Ashley Furniture Homestore and Charlotte!

Product was excellent Customer service was as good as it gets Delivery procedures were will explained Very good experience Thanks

Wonderful experience!! Kimberly helped my mother in law find the best deal for her . Staff was super friendly and went above and beyond to make our visit enjoyable and the buying process smooth.

Very friendly and helpful staff that work to get you a good deal. I cant rate the furniture yet because I just purchased it today and it wont be delivered for about 3 weeks. I gave a 5 because my salesman helped me so much..

Great place to shop for furniture. The sales people are very helpful and friendly. Prices are reasonable/ also.

The sales staff were very nice and helpful. I found what I was looking for and got a great price.

Ashley's Furniture is awesome. Service is oustanding. Ask for Martin. And see Raquel for interior decorating ideas. They seem to always have great deals.

Visited this store last week to look for a new living room set. The sales lady completely took over my time in the store. I only saw about 1/3 of what was in the store, and she wouldn’t answer my questions without getting all of my personal information (which she has used to personally contact me to see if I’ll be back in to purchase this weekend). She was nice, but she literally wouldn’t let us leave the store. She followed us all the way to the front door, and kept asking my kids questions which prolonged our time there. We found the same furniture set (in a different color), for half the price at a different store

Very positive experience. Found a dining set at a great price. Charlotte Jay was very friendly and helpful.

Great selection very friendly help gave good information on financing. Will be back to see you soon.

Friendly staff, great customer service.

When we entered the store we were meet by friendly sales staff. They were not pushy and very helpful with our needs . We bought a dining table during our visit and for a great price. Reccomend this store to everyone. Great People ,Thank You Kim Knight. This was also our first ever visit to the store and will definitely be back.

Brad was very helpful and honest in the purchase of my new bedroom furniture

Brad was very patient and helpful! He even stayed late to be sure I left with what I needed. Glad I went with Ashley.

I Went in, everybody was friendly and not pushy. Got what I was looking for for a great price.

I bought a living room suit five years ago they gave me a protection warranty which cost over $200 and they said if I didn’t use it I could have $199 in store credit , come to find out I went over there and it’s only good if you spend $500 you can’t use it I cannot find where it said that anywhere on the paperwork that they gave me, to me that was very deceiving they should of told me that when I got the Policy I will never go back to that store and I would not recommend anyone to buy furniture from them.

Anna and the fill in Temper pedic sales woman ARE THE SWEETEST MOST HELPFUL AND UNDERSTANDING sales women I have encountered in a long time!! My mother and I came in and immediately were shown care for us as ppl. Not just as a potential commission. Anna took the time to explain ways to save,mix and match options,future purchase options,ways that the Ashley Homestore give back to the community....etc. I left with a feeling that my furniture family had my best interest at heart now and in the future. THANK YOU ANNA!!!

5/2/2019,I went into the fort Smith store to buy a recliner and a mattress today.now mind you I new what I wanted beforehand.drove 78 miles one way and your sales man the lol doctor as he introduced himself with his doctor's jacket on. He had me laying on every bed in the store practically and was trying so hard to push a Tempurpedic mattress for me to buy I told him I had one and I am definitely not happy with it that is why I am buying a new one and I did not want a TempurPedic which average between 3000 to $6,000 mine was older and I paid a lot more for it but I will never own another one I asked about the Ashley brand mattress that I had looked up online and read the reviews and when I inquired about it he told me they were not made proper they would not last basically there a piece of junk and you're throwing good money after bad and he asked me how I planned on paying for it and I told him that I have have a Ashley credit card and I have had it for years with a very good line of credit considering I have purchased every bit of my furniture in my home from the store not this storm but one in Texas as we are retired and have moved to Arkansas and he told me that he did not take synchrony credit which is who I have my Ashley credit card through that was issued to me and my husband over 12 years ago I thought you were a national store I thought a credit card was good at any of your stories locations and after he told me that I just kind of got frustrated and I just left so you protential lost roughly probably $3,500 sale I absolutely had never heard of an employee doing this needless to say I will take my business elsewhere when you are treated like you don't know what you want and your credit is no good

Good service, friendly and welcoming!

Very helpful and friendly employees. Make sure your happy and took care of. Kim knight and Martin Martinez. Wonderful employees

MY wife And I were very pleased with our purchase. We are very pleased with the deal we got as we are on a budget. Martin was extremely helpful And pleasent too work with. All the people we met were friendly And made our experience a good one. We plan on buying a couple more item's in the future And will be going back too Ashley. We will look forward to working with Martin again.

Friendly service

We've always had good luck at Ashley. Kim was more than helpful and a pleasure to meet! She made it super easy and comfortable for us.☺

Very helpful and professional

They always have a wonderful variety of styles and the sales people are very friendly.

Ordered living room furniture over a month ago, got confirmation of deliverey date. Furniture never showed after I got rid of my old stuff in time to have room for delivery. Called Ashley only to find out that even though their system send me automated messages confirming delivery, they still didn’t have my furniture ready. Should have a sign that says delivering within..your guess is as good as ours, but don’t expect them to call you. Your just supposed to wonder what happens that day. Ridiculous

First and for most Charlotte is great. Tried to buy about seven thousand dollars worth of furniture there Saturday 03-16-2019. It didnt work out because a manager who i never saw was concerned about his or her margins. I have just recently moved to the Fort Smith area to take over a company less than a mile down the road. I promise to let all my employees and their friends and family in town about the negative experince i had at this store. In all truth we were only $400.00 apart and i agreed to pay full price on a king mattress that was outside of our orginal deal. If one of my managers stayed in back and would not come out and meet the customer in person I'd fire him on the spot. Had to give a 1 star so it would post reality-5. Facebook is next nice job ashley

We bought a bedroom set: bed, 2-night stands, dresser and chest of drawers. The chest was on back order so we extended our delivery date so that the chest would be on the same delivery. There could have been a possibility of it not getting delivered due to delivery date was the same date the chest arrived at the warehouse. I called the home store to confirm delivery and they told me all peices of furniture including the chest was there for delivery at the warehouse. Delivery day is here and no chest! Just as I explained to the sales reps at the home store my email confirmation finally came through the day before delivery stating no chest. I explained this to the sales reps but they kept telling me the chest is at the warehouse for delivery also. Needless to say I'm still without my chest and waiting to hear back.

Salesman was very informative,the Furniure appears to be of good quality,price is decent I’ll be back

Charlotte was great. Very helpful.

The furniture is nice and prices reasonable, but its like shopping at a car lot. The salesmen attack from the moment you enter and hover till you leave. Let me shop man!

I’ve purchased furniture here several times and I’m never disappointed in the service I receive. AJ and Kim went out of their way to make sure I was 100% satisfied and I cannot wait to have my new living room furniture delivered!

Charlotte was awesome to us and they got us the furniture we needed at an affordable price definitely will be going back for more in the future highly recommend Ashley’s Furniture they have so much to choose from! 😃

Charlotte and AJ were very helpful and very Patient with me i spent 3hrs yes 3hrs in the store, at the end of the day i purchased a Beautiful Set Of Furniture.

First of all I want to say I love chair and ottoman that I had purchased. I had been looking for that certain chair and ottoman for a long time so happy I found it . Most of all I want to say that Brad Baker the salesman was the kindess person. And I enjoyed working with him to get my furniture. Thank you Brad you are the best. Renee Stubblefield

Had a wonderful experience at Ashley home store thank you so much Steve

Jennifer Cabalar was very kind and knowledgeable

Have purchased from this store multiple times, each has been informative and non pressure to purchase. Brad was our salesperson the last two purchases. Purchase was very easy, financing for 60 months no interest, free delivery. Definitely shop there again if I were to purchase more furniture.

Martin was wonderful in helping me find just the right mattress for me! Took his time to explain everything and answered all my questions! I loved the fact that they provide a bed and mattress to kids in need! Thank you Ashley Furniture for a great experience!

Very helpful. Nice people.

Great service and great customer service attended to my needs

Very helpful staff. High quality furniture

Great service great products if you're looking for that special piece of furniture give them a try

Great service and quality products.

Very nice people and helped us a lot showing around to all the couches and beds in our liking.

Buy all our furniture here. American made!

Very nice people. They had exactly what we were looking for at a great price.

Great place to find nice furniture and has a friendly helpful staff

Great experience! William was an excellent sales person. Thank you!

Anna gave us fantastic customer service today while shopping for a kitchen island and dining room table! She made the process fast, easy and fun! The selection of furniture on the floor is so beautiful and fun to shop!

Loved it everybody was very helpful they walked around with me until I found the perfect couch for my new house I really appreciate him it was a nice experience definitely will use them again for my household Furniture needs

Very professional, friendly and helpful.