Ashley Store Fort Smith, AR

Ashley went beyond my expectations. I purchased exactly what I wanted. Martin and the sales manager were more than helpful. Ashley will always be my furniture store in the future. Many thanks!!

Damien was super. He showed me all the options. No pressure and a great shopping experience. I went back the next day and his co-workers on the floor were great. When I finally decided I was able to purchase without going in the store again.

Two weeks ago, my wife and I traveled 80 miles to Fort Smith, Arkansas to shop for new living room furniture. We had looked at several stores before ending up at Ashley Home Store, also a Mathis Home store. Ashley/Mathis Home took great care of us from the moment we walked in the store and was greeted cheerfully by Darnell Williams (Home Furnishing Specialist) all the way to when the Mathis Home delivery service delivered our furniture 12 days later. Darnell was very patient with us as we spent a couple of hours looking at sofas, coffee tables, end tables and area rugs. We ended up buying all of these items and we couldn’t be more satisfied and pleased. The furniture is beautiful, practical, and fairly priced. We also took advantage of a Presidents Day Sale. When our furniture was delivered to our home, the delivery men very graciously and willingly helped move our old furniture and then set up the new furniture in an excellent manner. We were notified by phone days before the delivery to confirm they were coming and also notified that morning what time they would be at our house. They promptly arrived on time. We were also called and emailed by Mathis Home after the delivery had occurred to make sure our furniture was the correct order and in good condition and that the delivery and set up went well. We are very pleased with our experience with Ashley/Mathis Home and will definitely shop there in the future.

Great product! Staff was very helpful and accommodating.

Nice salesman. Was not overly pushy.

Great customer service.

This was all done over the phone and Blake was very helpful in taking the order over the phone.

Excellent and knowledgeable service without pressure or “upselling.”

Steven Wyndham helped us and was absolutely fantastic!! Thank you so much my man!!!

We had great customer service from the moment we walked through the door. Zero pressure sales team that helped guide us through the store. Worked with our budget to find us the perfect price for our home.

GREAT CUSTOMER SERVICE!!! Exceptional!!!

We had a great experience with Martin, loved his knowledge of the furniture that he shared and informed

Salesman was very helpful.

We had a great experience working with Martin. He knew his product and was very helpful in making decisions.

Very helpful friendly staff

Very friendly staff and hassle free. Highly recommend using this store.

IT WAS A PLEASURE BEST SALESPERSON MR DAMIEN HE IS CONSIDERED FAMILY NOW

They're Ottoman breaks easily

Great customer service! Salespeople took their time to make sure I found what I wanted.

Ashley's in Fort Smith Ar. has a large selection of mid-range priced furniture. And friendly sales associates.

Mark was great helping us find exactly what we needed! He was very personable and professional. Great experience!

Salesman was very helpful and knowledgeable.

Macy was very helpful and didn’t lurk😁

Jessica was so pleasant and helpful. Got the answers to all my questions, left me alone to discuss and decide, offered helpful suggestion and was overall just super nice and pleasant to work with while shopping for living room furniture.

Darnell Williams was very helpful and informative in helping us with our purchase. In addition, we always love to see Will and appreciate his help always!

Great service from start to end. Good inventory with low prices.

Everyone is very friendly and welcoming. Brayden is a great salesperson. Thank you for patience and time.

The customer service that i got was superior and i have never had such an experience buying furniture. The furniture is best quality. Julie ny

Good product knowledge and selection options, listened to needs, gave information on different price points but no pressure to up sell. Brayden Branch was a personable and capable sales person I expect will do well in the business. Highly recommend Ashley Furniture in Fort Smith and Brayden Branch.

Heaven was awesome, if you need to purchase furniture ask for her!

Tia, the salesperson appeared to be very new and inexperinced. She was nice and polite but needed lots of help. Once our decision was made and the purchase was being rung up it took nearly an hour to get a receipt. Several people including the floor manager Daniel couldnt resolve the issue. My debit card was charged twice, but never was I asked to insert my card to refund the first amount. I hope I dont have to go back to that store to deal with the same people. During that fiasco, we went from delivery on Saturday to "sorry the truck is full" now because of so called glitches on Tia's tablet. Now, I didnt have to finance my purchase. The debit was taken immediately, and then again a second time. In this economy who can take a hit like that and then be told it might be 2 business days before I recieve that refund back in my account just for a chair. Not impressed at all. We dont see ourselves coming back for any future purchases. We will see how the delivery goes on Mon.

Very friendly staff. Showed all of the options of the chair I was in search of and found.

Damien was very knowledgeable and helpful. We ended up purchasing something different than what we had in mind. But very grateful he leaned on his understanding of the furniture world and found what we needed.

We love coming to Ashley's. The store is always clean, customer service is great! We have worked with Brayden twice now and don't want to work with anyone else! He's the best. Felt more like working with a friend instead of getting sold by a salesman! Highly recommend!

I was kindly greeted by Darnell who offered to help me find the accent chairs I was looking for.. He allowed me to look around the store on my own and then he checked on me again. I found a few that I was interested in. He moved furniture around so that I could pick the perfect rug. Other sales people helped in finding the small table I needed as well. I was able to take the table and rug with me and the chairs will be delivered later this week. I enjoyed my shopping experience and will definitely ask for Darnell the next time I shop at Ashley Furniture.

Ashley's furniture is beautiful and affordable. Thank you for my beautiful pieces.

Brayden was the best!

Braydon was very nice. He knew the store and told where everything was. He checked on us from time to time.

Brayden made shopping easy and we enjoyed his fun attitude!

We had a great Shopping experience at Ashley's, our sales person Martin was wonderful he got us some great deals!

Great place as all your Home needs .Martin was amazing !! And great prices

Excellent experience with the sales team.

Good shopping experience.

Great help. Told me everything i needed to know

Damien was very helpful and knows his stuff! If you go to this location I would ask for him.

Out sales consultant, Robert, was excellent. We appreciate Rodert’s patience and dedication to finding what we were looking for.

Made purchase over the phone with Jessica. Pleasure to work with her on new sofa purchase. Very friendly and helpful. Thank you,

The sales lady Heaven and her manager took care of my needs very very well!

Great furniture and fabulous staff. Excited to get our new furniture!

Martin Nunez took very good care of us! Very nice and went out of his way to make sure we were happy! I didn’t get the blonds name ( I think she was the manager) but she too was very helpful in making us happy!

Donny was so polite and professional

Brandon Downing was our salesman and we will definitely be doing business with him in the future! He spent much quality time with us, explained everything and took care of us!

I came in and tried to get my couch and they said it was sent to another address and not mine

**This review rating is purely for COREY BALDWIN...NOT Ashley Furniture as a store.** We purchased a very expensive La-Z-Boy loveseat, special ordered with all the accessories and gadgets and such, and left thinking all was good. We were told it could take up to 12 weeks. Not an issue. We get the notification 8 weeks of waiting, that it would be delivered in a few days...awesome! Until it arrived with the wrong fabric, wrong color, a broken drawer, and not all the accessories and gadgets. They took it back and we went directly to Ashley. Our salesman was not there, but Corey Baldwin was. He handled our frustrations with pure elegance and figured out things our original salesman failed to do correctly and did his best to correct ever single bit of it. The manager (blonde female) was very much involved with our original experience, including pushing financing through Ashley Furniture, but did not once approach us as Corey was investigating the issues and making things right for us. Not a single manager apologized or approached us. Corey did everything he could to correct it all and made sure the correct loveseat with all the right gadgets was ordered and gave us the documents our original salesman failed to provide us. **This review rating is purely for COREY BALDWIN...NOT Ashley Furniture as a store. **

Friendly and helpful

Super informative! Very clean, and service was excellent! Thank you

Excellent customer service

Very nice,and helpful

Salesman was very helpful . He offered good choices to fit my budget.

Steven was who we had help us. He was very helpful professional and nice.

Salesman was great, furniture for price was OK. Policies on delivery are manipulative and expensive. :In Stock" is a warehouse half-way across the state. One escapes a delivery fee by buying a "Rewards" package that costs slightly less than 25% of the item purchased.

I was actually impressed by the showroom and the more than reasonable prices on household furniture.

The shopping was enjoyable and no high pressure salesman! We loved getting information from our salesman Brayden! He was Very knowledgeable and helpful! He allowed us time to discuss and decide what was best for us!

We had a great buying experience at Ashley in Fort Smith. Martin was so patient, gave us space to shop, but also made suggestions, discussed options and even moved furniture across the store so that I could see what different finishes would look best.

Wonderful. Our sales person, Brandon, helped us a great deal.

Staff were very helpful and great to work with. Made buying furniture easy.

The salespeople are super kind, don't make you uncomfortable with pressure to buy immediately

Martin was an amazing sales rep and was very knowledgeable. He provided great customer service and answered all of our questions wonderfully when we came in a couple days ago!

I’m thrilled with the mattress selection and wide range of pillows and sheets available!

Very easy & pleasant shopping experience.....nice, friendly and professional sales associate.

Trella made this entire experience so fun, easy and pleasant! I’m excited for my living room revamp!

The staff was excellent! Donny Scott was top of the line salesman. He was patient and kind.

This place is amazing. It has the best sales people ever. Very helpful and very friendly.

Our sales guy Martin was super helpful and very knowledgeable about everything that we asked. He addresses every concern and answered every question that we had. Great place for all of your furniture.

The salesman for Ashley was very friendly and gave us the info we needed. Store was very appealing and clean.

Martin Nunez was so helpful.

Maya is the best sales person I've ever dealt with. I spoke with her like she was a best friend. I made the 3 purchases I was looking for and will be a customer forever. Thank you Maya

Most of the employees were really nice and helpful, super sweet and talkative. I feel like the sales associate working with us today, was pushing more expensive couches. I don’t feel like we got to fully look around and was kind of hurried to make a decision.

I had an amazing experience at Ashley’s Furniture thanks to Stephen! From the moment I walked in, he was friendly, professional, and incredibly knowledgeable. He listened to what I was looking for and helped me find exactly what I needed without ever being pushy. His recommendations were spot-on, and he made the whole process smooth and stress-free. If you're shopping at Ashley’s, ask for Stephen—you won’t be disappointed!

Friendly and helpful staff!

The staff was very friendly and helpful!

Martin Nunez guided me in my quest for the most comfortable, supportive recliner and sofa available at the best value. I DID get the best value for the dollar and the dollar amount was just right. Thank You.

I had an amazing experience at Ashleys. Damien was the best and helped me find the perfect rug. He was very kind and actually listened and answered all my questions.

Becky and Will did a great job helping us find 3 different rugs. They were very helpful with all stages of the selection, purchase, and loading process.

Sales Associate Martin was so helpful and nice. All the staff there were so very friendly. Love this Ashley store.

Cory went above and beyond ,very patient and kind with our senior parents. Even moved chairs for us to see if they were compatible with color and style. We recommend him highly. Thank you.

Very helpful! Friendly but not pushy. Braden was great.

Very happy with the care and service we received from Maya.

We used Damien as our sales associate and he was great! Very patient and went above and beyond with us while we were deciding what would fit best in our space! So excited about our new sectional! We went with the Nuvella because of the durability!

Becky was very professional and knowledgeable about the product that we were looking for

Found what we needed for a great price. Purchase was fast and easy.

Best customer service !!

Friendly and respectful and truly helpful.

Steven is an amazing sales representative. We described what we were in search of and he directed us to exactly what we were looking for. He went above and beyond assisting us from the time we entered the store, thru financing and delivery set up. I wish all purchasing experiences could be this smooth and easy. Thank you Steven for you exceptional assistance.

We had a great shopping experience. Brandon our sales associate was very attentive, he showed us everything with our specifications. We actually chose the first couch and love seat we sat on. Brandon helped us get a great deal with financing through synchronicity. We got a great mattress pad and rug too. Thank you Brandon.

Very helpful and very professional

So far they've been very helpful but the Springdale store was in the beginning as well.

This stote is my go to for furniture upgrades for the last 15 years. Great customer service. Fantastic deals amd offers as well. Thank you guys.

Damian was very attentive and listened to our wants.

I had the best experience at Ashley, from their front door to mine. Maya helped us through every step of the purchase and took our needs into consideration, she was never overbearing, just friendly and professional! Our delivery was perfectly on time. Alex, Chris, and Jason got our super comfy couch in with no problems. They were speedy, courteous, and made sure we had our furniture in with no damages or effort or lifting on our part. Very nice guys! Thanks to you all I took a quick nap on the new couch almost immediately!

Martin was very helpful!

The sales lady Becky from start to finish was truly amazing not pushy just helpful in assisting. She was very cheerful and a pleasure. The store manager was just as amazing, very professional, and by word and action showed she was there to make the customer happy with a positive experience.

Loved working with Ashley! They made it an experience for the whole family. Great customer service!

Very friendly and helpful! We found what we wanted and love it! No pressure sales, they let us walk around and shop and helped when needed.

Damien was great and very attentive from the time we walked thru the front door until we left the store. I had vowed never to set foot in that store again back in 2021 because I was totally ignored and looked over while the sales person helped someone else who came in after me, but I gave them another chance and I'm glad I did because we received excellent service this time thanks to Damien.

I’m not sure what the sales ladies’s names were but they were all fabulous. Made it a great experience for me.

My husband and I went in last Saturday to look at rocking chairs for the nursery. Maya was our salesperson and was absolutely incredible! She was not pushy but made sure that we had all of our questions answered and was able to give us great recommendations. She made it such a pleasant experience for us!

It was great!!

Robert, our sales person, was very knowledgeable and friendly. All the employees we encountered were all helpful and friendly. We didn’t feel pressured to buy.

It was a good day and even better experience with Ashley's furniture today. Been browsing around for new furniture thought I would stop in just to look and ended leaving with a great deal. Not knowing there was a great memorial Day sale going on. Awesome experience sales guy was fantastic got me what I wanted. Easy going process fast and to the point. Everyone was very helpful.

Ask for Brayden!!! He was so helpful and extremely sweet!! He made the buying process so smooth and answered all of our questions!! (And there was a lot) We didn’t feel like he was hovering or pressured at all! We will definitely be back! Thanks for all your help!

Everyone was wonderful, super nice and didn't pressure me. Extremely satisfied with my purchase.

Very helpful and friendly. Will shop there again!!!

Brayden Branch was Very easy to talk to and was very helpful, was able to get what I need swiftly!

The sales staff is wonderful to talk to and work with. Stephen Windom really shows off his knowledge by helping us find the right fit for our living room tables. Thank so much for working with us. I will be back.

My husband and I went to Ashley Furniture to buy a loveseat. Steven was our salesman. He was SO patient with us and extremely helpful. What I really appreciated was that he put zero pressure on us. By the time we were done, no loveseat but 2 recliners, a mattress, living room table with end tables, 2 new rugs and two good pillows. We ran him from one side of the store and back again. He was awesome and made us feel appreciated and so welcome. I highly recommend Ashley furniture and Steven. Can’t wait for our delivery. 🙂

Very very happy with my experience. Came in looking for a sofa and love seat and an employee named Robert greeted us up front. He was extremely friendly and helpful with everything. I went immediately to the cheapest ones possible and he didn't try to push me into anything else. He was more than helpful suggesting similar things to what I wanted and gave me an amazing deal on a way better set I wouldn't have gone for if I was shopping on my own. This wasn't just a salesman trying to push sales for commission he was very understanding about budget and what was going on with what I was looking for. Even though I spent more than I planned on spending I'm very glad I did. The comfort, look and use factor of what he got me into are night and day difference between what I would have bought. 10/10 absolutely recommend this store for any furniture needs. Special shoutout to Robert for his professionalism and knowledge!

I was very pleased with the professionalism I observed while searching for the right living room furniture to accomodate my space. My associate was Jesse Biggins and he was very patient during my indecisiveness. They're great!

Martin at the Rogers Avenue store was amazing at explaining to me the different type of furniture. Answering my questions and making it an easy no pressure experience. I’m so excited for my furniture and the store had a variety of options for every budget and style!

Very nice people. Jessie was super helpful!

My wife and I went in the Ashley store in Fort Smith just to look at sofas and sectionals. We were greeted by Marin Nunez at the front desk. He was very polite, telling us where the items were located that we were looking for. We ended up buying a sofa, chaise, and sectional from him. No high pressure sales, which we definitely wanted to avoid. Great experience with Martin! Highly recommend him when shopping at Ashley’s.

My 80 year old aunt and uncle went in to buy dining chairs that my uncle could sit on and still get up easily. They paid over $500 then $100 for delivery. When the chairs came they had to be completely assembled. They call to return them because they were unable to assemble them. They told them it would cost them $169 and they would have to take them to Oklahoma City!! This place is taking advantage of elderly people.

From beginning to end she was excellent

Absolutely love the customer service from Damien!!!

Great selection and great service.

Great professional service from Martin. Always visit the store for any furnishings I need. Highly recommend Ashley to anyone who will listen

Our salesman was top notch. He said it was his second day on the floor but you sure didn't show. I would recommend ashley over any other furniture store in this area.

It was an absolute pleasure doing business with Brayden!!! I have 2 other rooms to fill and will definitely have him help me! Thank you 😊

My wife and I had looked around town at a few stores for a new couch and armchair before ending up here. Hannah helped us and was very patient at figuring out what exactly it is that we were looking for when we didn't know quite how to explain it. In the end, we ending up ordering furniture that will be perfect for our new place and are eagerly awaiting delivery this week. Thanks again, Hannah!

Easy, no pressure shopping experience. Quality made products and helpful staff!

Customer service at its finest, Hannah Christenberry is a benefit to the company for sure. We will be repeat customers. Thanks for all the help.

It has been a while since I’ve been to Ashley, they were hard to deal with several years ago but WOW On this visit, I met Emma and she was outstanding. She completely understood what my wife and I were needing. It’s rare to find a salesperson who is as knowledgeable and attentive as Emma was! We will definitely be back!

This was the best furniture store experience of my life, and I grew up in the business!! Emma helped me pick the perfect living room set for me and my family. She listened to what I was looking for, my budget, and gave me lots of options I LOVED. She seemed genuinely invested in getting me exactly what I envisioned and was very patient with me (even though I can be a little picky). Thank you, Emma! We’ll be back when we furnish the media room!

I cannot say enough great things about my experience at Ashley Furniture, all thanks to Emma. I came in looking for a bed, and she made the entire process smooth, stress-free, and even enjoyable. From the start, she was welcoming, patient, and incredibly knowledgeable about all the options available. She took the time to understand my needs, style, and budget, ensuring I found the perfect bed without feeling overwhelmed. I couldn’t be happier with my purchase. If you’re in the market for new furniture, do yourself a favor and ask for Emma.

Wife and I needed a new bed, went in to Ashley and was assisted by Emma. She knew everything we had questions about and made our buying experience great!

Went in looking for a new Mattress not knowing what I really needed. I was greeted by Emma at the door, from there the whole experience was fantastic! Will be back for sure to work with Emma

Had the opportunity of working with Emma on looking at some mattresses for the kids. She was ever helpful and answered all the questions we had. Would recommend her to anyone looking for a mattress or just new furniture.

Went in to purchase a mattress and a base, Emma was extremely helpful, patient and thorough with all my questions. Great experience and knowledgeable about the products made it very smooth.

I was told by Emma and the store manager that I could return my mattress that I had 1 day and just pay a $149.00 restocking fee. I called the Mathis # they gave me just to find out they don’t do returns. I called the store and the person that answered said the same thing. So I don’t know why the manager lied to me. They lost my business for sure. I work for a government agency and I have been telling everyone not to go to that store.

My experience was amazing, the employee were all so nice and supportive during my furniture shopping. Robert was especially helpful to find just the right piece!

Made a first time purchase today. Awesome chair!! Jesse was our salesman. Awesome, nice and polite guy! He was very helpful and will use him again!!

Have had a bad experience before there but this time Hannah Gray was very good to deal with. Transparent and the deal was structured as well as possible given the store's inability to buy and take it home that day. The kitchen table and chairs we bought thru Hannah were delivered on time days later and they went together OK as well. Hopefully, the 5 year cleaning service will work out... time will tell, but again...Hannah was great to deal with.

Brandon was so helpful and knowledgeable

My wife called to verify info about the dining set we wanted, she talked to Brayden and he was very helpful. When we got to the store, he was polite and made the furniture buying process quick and easy!

Martin Nunez greeted us in very friendly manner, he listened to what we were looking for and showed us many options and recommend what would be the best choice we couldn't be happier with the service. He really took the time and made us feel welcome

Braydon and Will provided A+++ service!!!

I can’t remember the last time I went out of my way to leave a review anywhere but Ashley changed that. Martin Nunez helped me find a new bed and was very detailed in his explanations about the differences and benefits of each. I had a thousand questions and wanted to be sure I got exactly what I wanted. Martin answered every question and was incredibly helpful overall. Delivery was quick and painless and our mattress was set up within minutes. Thank you Martin and team!

Brayden was the best helping pick everything out

Very helpful and informative, we will be back for sure

We bought a TV stand and an electric fireplace and set up delivery for it. We were told that was only in a few pieces and that it would be easy to set up. It was in about 50 pieces and they refused to bring the huge heavy box any further than our front porch. We then discovered that the fireplace they delivered was the wrong one and they told us we would have to wait another week for them to deliver the right one. Fast forward another week and now they are telling us it will be ANOTHER week before we will get the fireplace that we paid for 3 weeks ago. They were very rude and did not care that it had been so long and still not fixed. DO NOT Buy from Ashley unless you want nothing but frustration and poor customer service. UPDATE: A week later they arrived to deliver the correct fireplace and showed up with a box all smashed in and taped together. We opened it right there and all the packaging was gone, parts missing, it looked like someone had stuck a used fireplace in a box and called it good. We are not going to pay that kind of money for a used beat up fireplace. So, maybe one day we will get our fireplace. I will never buy another thing from Ashley again.

Friendly sales staff

Will helped me he was very helpful. He got me a couple of great deals. I will be back. I have my eyes on a couch and a couple other things I will be purchasing from him. This stores very clean big selections. I couldn't decide where I wanted to start looking everything was nice. I felt like a kid in a candy store. 😂 Even after I purchased my things I brought home I found myself still looking to buy more 😂 great store. Just wished they had computer desks I could have looked at on the floor and buy. 😢 That's what I came here for to begin with. Very happy with my purchases I have. Looking forward to returning when I save up the money to buy what I wanted 😁

Over the last 3 years we have been to our Ft Smith Ashley Store many times - we have always been treated well by the staff and really always leave knowing we have made the best choices for our home! Steven worked with us today and spent time finding the designs and pieces we were looking for. He’s great to work with. The girl that helped us with payment couldn’t have been nicer getting the transaction complete. Since their makeover Ashley is the only furniture/mattress store we use.

My husband and I went to Ashley’s to look for a couch and 2 recliner's. Will greeted us at the front door. We found what we liked after sitting in many recliners. I wanted someone to come to our house to make sure this furniture would look nice and fit in the space. Emma helped us out and she was very nice, helpful and professional. Thank you Emma.

Robert was awesome. He didn’t rush me in choosing a dining table and was very knowledgeable. He showed me all the options available and was very patient. I would definitely go back again.

Corey and Martin were both absolutely great to work with. Was able to get the perfect couch for us and also showed us a bed that would be amazing to have in the future. Thanks guys

Sale person was great, got what I needed. Left very happy.

Great service!

The store stood behind doing what was right for the customer. We purchased a loveseat from the showroom floor. After we drove off, they called and said it was already sold. They had another at a different store but then found out that one wasn't for sale. They located one, delivered to our house, and honored their original (clearance) price. Nice to do business with Donny Scott. It makes us want to more business with them in the future.

Jennifer was very helpful ❤️

Great customer service, quick and efficient.

Braydon Branch was our salesman. He done an amazing job trying to find exactly what I was looking for! We purchased our new living room furniture today thanks to Ashley Furniture and Braydon Branch!

My husband and I recently bought a new bed and bed frame from Ashley furniture in FortSmith. Hannah was great but still learning, the sale’s manager ( I don’t remember his name ) who came out to help her was pushing us on beds out of our price range. Saying he could work some “magic” on the pricing as long as it was financed. My Husband I brought cash and didn’t want to finance. We were looking at a certain price range mattresses and he kept steering us towards mattresses thousands more than our price range. Saying he would work his “magic” on the pricing… well that magic wasn’t magical, sale and all. And of course they didn’t have any of the Ashley brand bed frames or mattresses in stock. They were all special order items… I don’t understand how their name brand line is special order. Eventually my Husband and I were able to find a bed frame and mattress in our price range at this location, basically as a last resort before going elsewhere. They told us the bed frame was discontinued and they didn’t make it anymore and how we would get the floor model display for a deal, as it was the last one left. We agreed my husband would pick up the frame Thursday at 10:00am so they had time to take it down from the display and the mattress would be delivered Friday from the warehouse. Thursday comes and they do NOT have it taken down from the display… and then tell my Husband to come back in 30 minutes; however, call in 25 to tell him it’s broken?!?! I don’t know if it broke trying to take it apart so fast or was broken when sold to me? Well then someone tells us they will ship us as brand new one. Which I’m confused with as I was told this bed frame was discontinued and not being made anymore ??? Friday the frame and bed arrive . We begin putting together and most of the holes for the dowel rods in the frame are glued completely shut…. We finally get it put together and find they didn’t send the boxspring board. Just to find out they did t add it to our ticket or charge us for it after we asked for it.

Brayden was excellent!

Amazing service. Would totally recommend Robert for your next purchase!

If I could give it zero I would. I had bought a sectional there 2 years ago. It was a couple of $1,000 dollars and the seams underneath are completely falling apart and there's literally nothing they can do. They don't even have a service person that can fix stuff in our area. I paid for the insurance and it doesn't cover anything other than really stains. Definitely won't do business with them again. It's just expensive trash furniture.

Hannah was very helpful and kind 😊

Hannah was super helpful and knowledgeable!

Hannah Gray was so helpful getting new furniture!

Hannah was amazing and paitent with me

Brayden was very nice. He showed us a variety of different style gliders we were looking for. We were able to find one that worked for us.

They were very nice and new what he was talking about.

I went into Ashley Furniture Store today in Ft. Smith on Roger’s Ave. to look at tv consoles with a fireplace. I never expected to purchase one today, but they had what I had been looking for. Hannah Gray was my sales lady. She was very nice and accommodating, even after the sale, with the term issues I had with the company. I can’t say the same for her sales manager, Jason. The bank is trying to charge me for the store’s reward program, which the store sent the charge to the bank. I got nowhere with the store, so, I’m in the process of going through the bank to dispute the charge. I didn’t need the rewards program the store offered. This was the charge! $139. Btw… unless you tell them before the end of the first year, you will be charged this annually. BE AWARE of their charges! I just want to pay my invoice total through their bank terms and be done! UPDATE: Today, I went back to Ashley Furniture. I asked to speak with the store manager, Brett Evans. I was able to meet with him and explain the issue I was having with the disputed charge. He graciously dropped the charge that was being disputed, after reviewing the invoice, and realized my issue was legitimate. I truly appreciated his time and understanding. Mr. Evans treated me the way customers should be treated. He was not defensive at all like the sales manager was. Thank you, Brett Evans for resolving this for me!

Thank you to Will and Brayden for the exceptional customer service experience at Ashley Furniture in Fort Smith! Repeat customer for this reason!

Will Byars was our salesman at the Rogers Avenue store and he was absolutely amazing. He was very informative and got us the deal we could not refuse. I highly recommend the store if you’re in search of new furnishings.!

Very personable and professional service. No pressure and very accommodating service. Thank you!!

Great salesman [Corey]. He was not pushy at all. Love the selection. The couch we bought has been very comfortable, works Great!! It came in on the day they said it would come in. Want to purchase matching chair soon.

Wonderful experience. I was greeted with sincere and compassion in helping to find what I was looking for.

"Not far, but 1 step fwd"

Not an issue with this store in particular but I've been putting Ashley furniture together and delivering it for years and I have yet to not have any issues with anything I've delivered. The furniture is very poor quality and whoever packs the furniture for delivery to different businesses and other stores needs to have their job revoked. I just finished a queen bed delivery and box spring frame bolts were opened and strewn all over the box and come to my surprise the container is destroyed and they tried to fix it with staples. Long story short, there is ALWAYS something wrong with every Ashley product either through poor packaging or the workers don't have any background in what they are building.

They worked with us and helped us make a great choice for my husband who has cancer

We recently visited the store to get ideas for our new home in Arkansas. Emma was friendly and attentive, but also gave us space to look around and talk without making us feel pressured. We will be back to make some decisions and look forward to having Emma help us through that process.

Emma is the absolute best sales person! She was super helpful when we stopped by to LOOK! With her help the looking turned to buying with no added pressure. Very knowledgeable about the furniture we fell in love with! Thank you Emma for our wonderful furniture, we can't wait to get it!!!

Brayden Branch was amazing very professional we will be a lifetime Ashley's customer

I appreciate Daniel. He was able to price match and give me a great deal on some beautiful furniture. Very professional staff and took extra time to approve price.

Friendly salespeople. Corey is so nice helpful.

Came in looking for a new mattress and spoke with Mr. Baldwin. He is incredibly knowledgeable not only with mattresses but also with all the other furniture we looked at. Very friendly man will definitely be asking for him by name next time.

Emma was great! Asked what we wanted, and was very knowledgeable about the products. A pleasant experience for us, and we plan on working with them again! Very satisfied...

Thank you,Mr.Corey B for all help and taking the headache out of how stressful furniture shopping can be. You are a life saver and we will definitely be back again 😄

Great customer service. Easy to work with.

Well treated and left card for help. Emma was high spirited.

Very helpful, and got us exactly what we wanted

I’m not the type of person to leave a negative review but our sales person really rubbed us the wrong way. He never asked our budget and assumed we were there to look at the least expensive mattresses and even recommended a cheap mattress store down the road. He obviously didn’t care to make a sale and he shouldn’t be worried because we won’t be back.

Very helpful and pleasant to deal with

Hannah and Jessica were so helpful and found and built exactly what I wanted. I am so thankful for their help. If you need someone who is not pushy go see these ladies! They can even special order your lazyboy with fabric you pick!

The sales team was very attentive to our needs & extremely helpful in helping us with options that meet our needs and fit our budget

Very Personable and knowledgeable sales associate. She was very helpful.

David Buttrey was absolutely wonderful to work with. 10/10 I highly recommend asking for him if you go in to buy anything.

The staff was very friendly. And Robert took great care of us making sure all of our needs were met.

Always top shelf service❕ Will was awesome today. As always, we’ll be back 👍🏻😁

Very nice and helpful staff Thank you 😊

Quick easy process! Martin was a great person to deal with. Seems to know exactly what he is doing!!!

Terrible... bought 3 items 1 delivered didn't make it to me by way of getting lost . Other 2 were discontinued. I never seen 1 piece of furniture. Sales lady was very helpful and knowledgeable about the process and product. It just seems the company is not as knowledgeable about their situation. You can't sell products You don't have. Phil

Had an amazing buying experience with Will! He listened to exactly what we were looking for in a bed. Definitely recommend buying from here.

Hannah was great, she waited for us to get settled into the store layout before approaching. She was kind and helpful when it came to figuring out which sofa was right for us. She gave great suggestions and were so excited to get our new sofa home!

Corey Baldwin was a great help and knew his products well! Not pushy either!

Really happy with my purchase, huge shout-out to salesman Jack Nguyen on helping me out in store.

Our sales rep, Connor, was very friendly and helpful. They made our experience buying furniture easy and enjoyable!

Our salesman Donnie Scott was amazing from the time we entered the store until we left. He was very knowledgeable about fabric, styles and music. Thank you, Jim & Vickie Jones

Had a great experience at Ashley in Fort Smith. The team was so great in helping us get our sofa + recliner and even working with us when our approved credit amount was a little lower than we thought. Very professional and helpful!

We had a great experience purchasing a new bed. Will was great. I didn’t feel pressured and he answered my questions patiently.

Becarful buying a bed from there because they will lie and say it's good quality and will last a long time and then 4 months down the road the frame will break and you will find out the bolts are stripped from them installing it but then won't do anything about it.

Great experience working with Corey! I live in TN, and Corey helped me order a recliner for my dad. It will be delivered to the nursing home where he resides. Thanks Corey for helping me make that happen! -Tammy

The cashier Mr Baldwin helped us through our purchase quickly and thoroughly. He was very professional and kind. Very approachable smile

Selina and Daniel have been so helpful in the process of buying new furniture.

Staff patient and understanding very helpful but not pushy. Staff courteous as well as management. Our experience there was awesome and we will be back for our future furniture needs and purchases.

Staff works extremely helpful, store was clean and had a great selection

I really appreciate that Martin helped us look at all the selections and was very polite and had a good conversation will be back again

Bought some furniture from them, and the ottoman that I bought from them has metal clips on the buttom, I just punctured my foot and I’m bleeding because it was sticking out.

Brayden made the shopping experience excellent I am awaiting delivery of items will update later

Paid over 700 found out only 10 days to return it buying new one and have to pay 500 plus 150 to deliver and setup to bring it like 10 feet inside the door

Awesome service and helpful in every aspect of the purchase

Very positive experience and Sunshine was awesome. Will definitely be back.

David B was very patient with me today He did suggest the best lift chair for my needs If I need anything I will talk to him first

Glad to see La-z-Boy recliners here. After trying many chairs and settling on the one we wanted, purchase was quick and painless.

The staff was very professional, knowledgeable, and very friendly. I had all the help I needed and I recommend this location to anyone.

Such a wonderful experience in this store. The store manager Jessica and the sales representative Hannah are amazing. They were patient and answered all of our questions. We are so excited to get our new couch and we will definitely be making more purchases in the future. Thank you!

Amazing service!!!

furniture is over priced and be careful if you purchase furniture on a 24 month free interest plan as they'll reduce the amount every month so at the end of the 24 months your furniture is not paid off and they'll charge you the full interest! Be careful as the sales rep will put in the protection plan on the furniture even though you didn't ask for it. They are sly, so watch out. Thank you for the reply, the salesman should've told me that and I also take part ownership for not looking closely before signing the deal.

I just found the best mattress, loveseat, and dining table with 2 bar stools. The sales person, Robert was very very helpful and so respectful. He never rushed me and listened to all my questions and concerns, what a great day. Thanks Robert

Welcoming, professional, friendly

Great Customer Service! Patient while I looked for the right fit for me

Avery was awesome. Extremely helpful and knowledgeable. Helped my wife find a couch she loved and helped make us a deal on it!

Avery and Jason were the best helped me special order what we needed ! We will definitely be back to shop

Very helpful

Very helpful, knowledgeable and friendly. No pressure tactics to try to make me buy something when I said it would be a few months. Beautiful store with huge selection!

They have really made the store huge. Martin helped so much and was so friendly, really helped me think about what barstools would be perfect for me. Great place to get ideas for future items!

I ordered a bedroom set from this store a month ago. Everything was delivered except for a nightstand. I was assured it would be here no longer than two weeks. After the third week I came back to the store asking about the piece. I was greated by a salesman who asked if he could help, which i replied no thank you. He then became noticeably upset muttering something and stormed off. When I asked one of the managers at the desk what was happening they told me my salesman should've reached out to me and said give it another week. That week went by and I called in. Again was told my salesman should've reached out to me and wait another week. This was the fifth week and I canceled my order. Instead of helping me everyone just told me what should have happened. I can't help but feel like this store cares only about the sale and not the customer. Not only do I not recommend this store I strongly advise to shop elsewhere.

The shop was very well decorated . The furniture was very nice . The folks all so friendly and eager to please . Enjoyed our time there and got a wonderful dining room table and chairs set . Very satisfied we get it in 2 days delivered to us. Thankyou again cant wait to get the set 😁

Purchased furniture from Ashley. Salesman did a great job

Friendly, did the right thing when it came down to the pricing.

Great customer service with great selection and pricing!

AWESOME sales staff! I've lived in 7 different states and by far best furniture store I've been in. NO PRESSURE! Just did their best to help me find what I was looking for. I'm not an easy sell. They explained everything and answered all my Questions and their suggestions were helpful. If you want the best go to Ashley's!

Welcomed at the door. David worked to find the exact items to meet my description and Jessica worked miracles with the pricing.

Excellent store with the largest selection of high quality mattresses we've seen in Ft Smith. This was the sixth shop we visited and there were at least 3 brands here that weren't at the other mattress stores. We worked with two pleasant & helpful associates who showed us everything we knew we wanted to see and more. So glad we didn't give up for the day because we found out new mattress here!

Will Byars is the best ever! He sure is a great salesman. Such a bright man, will be back for more!

Will is an outstanding salesman. Excellent experience buying from this location.

I like it Sure made usa.

Lizzy did a great job helping us pick out furniture as well as assisting us with the transaction process.

Excellent service from Colton

Great staff. Our sales person was friendly, informed and made the purchase very easy

Sunshine was so friendly and helpful. She helped my husband just the right mattress for his best rest.

David Buttrey was very professional, courteous to my needs and informative about the products I was looking at. a real pleasure dealing with him. I will be dealing with him again.

Nice selection

The salesman was wonderful !! David Buttrey helped me with everything and I am looking forward to the next time I need something I will go see him !

Sunshine greeting was great an she helped me find what i wanted which was a sofa an recliner . She fixed me up an was very pleasant to deal with..thank u

Donnie was so helpful and professional and walked us through our first big furniture purchase. We couldn’t be happier!

Great experience!

Very good experience

It was a great experience! The people was very helpful and I was able to get what I really wanted.

Will was very helpful.

Donny helped us and he was so nice and helpful. Very informative!!

Very prompt attention from Thomas the moment I walked in. He was able to get me the exact thing I needed. Thanks guys!

Very nice people and very helpful and efficient staff and excellent selection of furniture

We got a great loveseat from here and it was pretty affordable!

Thomas was great! Showed us exactly what we needed.

Highly recommend Will! He went out of his way to help, was always kind and made the entire experience enjoyable. I’ll definitely come back for any future furniture purchases!

Ashley has furniture of all kinds and for everyone. Their inventory is amazing. I found exactly what I was looking for — an upholstered chair and ottoman in a beautiful fabric and at a very good price. Will assisted me and he was friendly and knowledgeable. If and when I need furniture again, I’m definitely going to Ashley.

Easy shopping experience. The atmosphere has changed. No pressure like before

Very good customer service versión helpfull People

The store lost a 500 dollar purchase from me. I Went in Nov. 18th at 11am and was introduced by a middle aged hispanic man who was not helpful to what I was searching for. I told him I was looking for a office desk chair as Hanks does not carry those. All he did was tell me to look all over the store. No guidance or effort to escort me to them or give an more thorough explanation. I walked around anyways and the place is disorganized while trying to find the product I was looking for. Meanwhile while walking around, I see 4 workers here sitting in chairs playing on phones instead of bothering to come up to me or other customers like a sales associate is supposed to do. For the business owner reading this, I would start watching your employees on the camera playback and you will see what I am talking about. The sales team need to learn how to do customer service like Hanks furniture does. Those associates are helpful. Still not finding what I am looking for and no help, I left and went to office depot and got a chair there. I don't suggest coming here at all and I would recommend that you go to Hanks for most furniture and office depot for office desk chairs. I won't be back.

They were really great and able to help us spend our money and find the perfect bed :)

Liz was amazing! She really listened to me, was very knowledgeable about their products, and did everything she could to get me the best price. We will definitely shop there again in the future and will ask for her.

Great sales people helped us with all our needs

Sunshine was awesome! Very helpful and so friendly!! Ty Sunshine.....

Will Byars is a exceptional salesman. Provided all the information I needed when considering my new bed, explained the details clearly during the purchase, and even drove it to my front door and set it up!

Jason was my sales person. He did an amazing job meeting my needs.

It was a good experience to shop at.

(Translated by Google) The attention we received was very good, my wife was very happy with the purchase we made, apart from the fact that all the furniture is of good quality, they are at very good prices!! (Original) Muy buena la atención que recibimos, my esposa quedo muy contenta con la compra que realizamos, aparte que son de buena calidad todos los muebles, están a muy buenos precios!!

Salesperson was very attentive and listened to our wants. Informed us of inventory. Didn't pressure us . Let us make our choice and completed the sale on a timely manner. Very enjoyable experience.

This place is huge. If you ever wanted furniture, bedding, chairs, anything that you can imagine, it's here. It's also attached to another store. Which has really high quality bedding like temporapedic and purple As well as others. Service was exceptional and we were in and out with no high pressure salesman. I love that part.

Martin was our Salesman. We had an extraordinary shopping experience and enjoyed picking out furniture. Martin was so helpful, knowledgeable, accommodating and professional. In addition, the manager Stephen and Martin went the extra mile and delivered accessories (that we couldn’t fit in our car) to our home after they worked 11 hours! I highly recommend this store.

Fast, efficient and so friendly and accommodating. Thank you.

Liz was very helpful and pleasant will definitely be back! Great Customer service.. Supervisor Jason is also a big help...

Great furniture. But after 2 experiences of spending insane amounts of money, only to be delivered the WRONG. PRODUCT...and being given 6 different numbers to call, and the back to my first number. Customer service is good during sales. But they don't even bother to make sure your order is correct. And they sure don't want to make it right.

Sales person listened to exactly what I was looking for. Answered all my questions to make my purchase easy.

Very good Customer service. Thank you Liz

THANK YOU sales person was great and the Manger was awesome

Will Byars was so helpful and very knowledgeable. He made our experience very pleasant.

The 1st person that seen us come in showed us exactly what we were looking for & got us a "package" deal we were happy with. GREAT experience! Will definitely go back to Ashley's for any other furniture needs!

I went in the store with no intention of actually making a purchase today. I found exactly what I wanted, so I bought it!

Blu Hawley was an excellent salesperson. Very professional & likeable. I’ve shopped at Ashley Furniture many times over the years & will definitely come again.

We came in looking for a new couch for our living room. Corey made it so easy for us to get what we wanted. We have a couch, loveseat and chair for the price of most couches at other stores. Thanks Corey!

Great salesman. Very happy with the service

Most items are delivery only but they have a great selection and a helpful staff.

Great experience. The salesmen was very helpful, friendly and knowledgeable. We'll be shopping there again.

Excellent service and prices Selection was very good

Will did a great job helping me out! I came in and had a couch in mind and they didn’t have the exact one in stock so he found out what material it would be and the cushions for it! Turned out I didn’t want that couch and wanted one better suited to me:)

Had seen items on line, went in 2 see & sit in person Liked sofa so purchased sofa, loveseat,chair,ottoman & a rug to match 4 my living room Transaction went well Will report more later

Found some great bar stools. The sales team there ended up like a corporate car dealership. My 4 bar stools for $880 went to over $1200 with delivery fees and club pricing fees. The sales person called the manager in to help and he started waving fees. I went online and they were advertising 15% off with free shipping. He was pretty quick to match that deal since I could just buy it online for that price. Again… great experience until we were checking out. I had no idea it would be so “car dealer”.

Don't shop here for furniture. They will lie and cheat you. They will tell you you're getting "free" furniture, but when you add it up it comes to the same price the discount codes they have usually range up to 20-30% off.

I really can’t say enough good things about my experience today. I went in to purchase a sectional and was helped by three amazing staff members. The two gentleman that helped me with my order, and the lady who helped with processing and payment were all super kind and made this purchase quick and easy.

Thanks for the all the help Will! Invest in a nice mattress people, it’s life changing!

The shopping experience with Liz, and the sales manager was good, but the continual glitches with the computer systems was terrible. We spent at least an extra hour with the staff trying to resolve computer and technical issues. Even though we spent $7,000 purchasing the items we were wanting, we almost gave up and left because of the constant technical glitches. You need to get that resolved quickly. Not everyone is willing to spend hours waiting for technical problems to be resolved.

Marcus and Carl arrived early and were extremely nice and professional. They finished the set up quickly and cleaned up prior to leaving. Best delivery set up and didn’t have to wait.

Great sales staff!

Jason and Mr. Baldwin were very helpful and great to work with.

Very professional sales people and gave me a great price for a quality product.

We enjoyed our transaction at your store

The entire experience was wonderful! I spent six months searching for the perfect mattress & Will was the best! I requested a delivery and set up and I couldn’t have asked for more pleasant as well as knowledgeable employees . I spent just under $10,000 and I will always value that purchase as one of the best decisions I’ve made. From start to finish, this was absolutely the best experience I’ve ever had with a major purchase. Since then my sleep Has been restful and comfortable. Simply put I love going to bed now. Thank you, thank you thank you!

Very helpful in finding financing options and long lasting high quality furniture for my new home.

Will and Jacob were very helpful. They did a great job of throughly explaining everything, answered all of our questions, and helped with any hesitations we had in moving forward. Despite our high list of wants, they were able to help us find our dream sectional! 10/10 definitely recommend!

I had the best experience with Ashley’s! I had Eden’s help and she was just amazing at her job. She really helped me find something I loved!

Was a good sale , got what we wanted

Such a lovely woman, Eden, showed us around and kept our budget in mind but still showing us very nice furniture ! Great customer service, would recommend to a friend/family and be back myself!

Eden did a fantastic job and was extremely friendly and professional

Eden was extremly helpful and will be the reason I come back

Our sales person and her mgr treated us fabulous! They saved us money and were super kind to us.

Will not be ordering with them again. Had issues with them ordering the wrong pieces 2 times on the same order. Called and gave the wrong delivery day twice. Waiting to see if it’ll be right tomorrow. Spent a large amount on a living room set and was told I that around 4% refund was the absolute best that could be done to make up for the multiple issues.

(Translated by Google) Very good service, very kind to the customer from Mr. Martin Nuñez. (Original) Muy buen servicio mucha amabilidad al cliente depate del señor Martin nuñez.

Jessica and Audry are great! Friendly and Helpful team. They worked together to help me find and make a deal on a great set. I highly recommend them.

Great place to shop

The sales person Will was very nice and helpful. I got my daughter a beautiful bed at a good price.

Great place good furniture and friendly people

Jordan and Steven were both great, and were extremely helpful and patient.

I would like to commend Wil for assisting us today, we went to Ashley Fortsmith. Such a sweet guy. Thanks Wil!

Excellent salesman Daniel did an outstanding job helping us find a living room set

Helpful informed sales staff. Don't Scott did a great job. The store rewards was great.

Excellent service by Blu and Jason, very attentive and friendly. Very poor delivery and communication. 03/04/23 Update. We made the purchase on 02/25/23, they scheduled the delivery for 03/04/23 (Estimated), they only deliver 2 days a week here, 7 days total. We received no notification, called today and found out we are not scheduled, maybe next Saturday. I’ll do what I can to get refunded.

Thank you!!! Sales person was wonderful and excited for my delivery on Monday! Btw this is the wife of Mr Southerland lol 💜💜

Martin was a huge thank you

Sales person, Martin, was wonderful. He was very patient with us and was knowledgeable about the furniture.

The sales associate was fine, but the store posted signed for the rugs and it's price on the coffee tables and many times there were no signs for the coffee table prices in sight. We went through the buying process and found that the coffee table was actually much higher. We just left without it and both of us felt the place was very deceptive. Also there is no warranty on anything unless you buy one.

Great service by Martin, he was patient and gave my daughter the time she needed to find the perfect mattress for her. Go see Martin!!!

Excellent service from start to finish. The salesman really seemed to know what he was talking about. Every one else was very friendly as well. If I had the money I would have bought furniture for my whole house! I just can't say enough good about our salesman Kyler Smith!! He was not at all pushy he was just there to show us what we wanted and answer any questions we had. He never tried to up sell us and he never tried to sell us anything other than what we came for. He kept notes the entire time of things we would tell him about our wishes and then he would go looking for items that met that description. Such a wonderful guy!!

Will, the salesman, was very nice & went out of his way to help us. We liked him so much that we came back & bought another chair through him. Thank you for all your hard work. The Yandells

It did not start off all that great. The first sales guy that worked with us was not good. I went in early in the day to look at sofas, then back later with my wife. The second time, he barely acknowledged us, even after I sought after him so he could get the sale. 10 minutes after we got there, he walhed by and said goodnight, they did not close for another hour. If he had something to do,he could have told us, jut instead, made us feel like he didn't care if we bought anything or not. I approached another sales person, explained that I would not buy anything from the first guy and why. He was very nice, showed us multiple options and worked very well with us. We ended up buying 2 sofas, 2 area rugs, and some accent tables. Overall a good experience and will go back. Good products at good prices.

Will was very friendly, helpful, and listened to exactly what I told him I needed. Recommend going to Ashley to everyone.

We bought a bed today. Stephen Windom, was the sales person. He was super great to us, also his boss, treated us like we were the only ones in the store. Gave us a great deal on our purchase. Thank you all Mark and Cindy Warren

Terrible service and couldn't help with a simple order issue.

This is a great place to shop at! Great folks and easy to work with. Lots of different styles and price ranges ,lots of great furniture. Will come back for sure. Thanks !

Great friendly service n very helpful Got us a great price on 3 pieces Thanks

Most of the furniture here is lower quality but priced like it is nicer. I noticed while opening some of the drawers on the dressers that the bottoms were really thin and one was even bowed on a $900 set of drawers. I was told an item was “in stock” and it was actually in stock in Tulsa and I ended up having to pay a shipping fee. They force you to buy a “membership” to cover the $160 delivery fee but say they are taking it off of the price of the furniture but added some cleaning kit to make it free so I ended up paying the fee anyways. I thought I was buying an entire bedroom and a chair but the sales associates left and talked amongst themselves and then came back with paperwork only for my chair. It took so long to even buy the chair that we waited over an hour for the papers. They did apologize about the wait but to be fair my sister warned me not to shop here because it’s been almost a year now and she’s still missing a piece of her living room furniture that never got delivered and they keep saying it’s going to be ordered. I really wish a quality furniture store would open in fort smith because trying to find it is near impossible unless you want rustic particle board-quality pieces that cost almost as much as pottery barn. I would say go to Fayetteville, Little Rock or Tulsa. Places like this have their gimmicks like the membership fees, cleaning kits and ordering fees from other stores that they try to confuse you with to make you feel like you’re getting a great deal. My $414 chair ended up costing me $650 after “free delivery with membership” and the “free” cleaning kit”. Fort smith has no good places to shop for furniture, don’t waste your time or money, it’s worth it to drive elsewhere.

I purchased a new recliner for my aging mother and enjoyed their variety of items and polite service. They’ve added some more showroom space recently as well. Don’t be sticker shocked before you go though because their franchise name carries weight.

Great people to deal with!!!

This store has changed drastically since my last visit. Management is on point and involved. Martin is the BEST! Got me all squared away.

I was very pleasant and easy! I was shown around the showroom many times. When I finally made my decisions, I got some free things! I got 2 pieces of artwork, furniture conditioner and polish and a temper-pedic pillow! I was a fun! I highly recommend this store!

My mom dragged me into Ashley's furniture today and i didn't think I'd think much of it, but Mr.Baldwin showed us some really cool stuff y'all have in the store. We will be back.

Great employees, great experience!

Jacob was great. We always have a great experience at Ashley Furniture and will definitely be back

If you need good quality furniture for an amazing value, this is the place you need! They offer a free delivery option, and that includes set up as well! We were able to get our furniture in a timely manner with great customer service. The sales people at Ashley are able to help find what you are looking for and inform you on ANYTHING you need to know! I will only ever shop at Ashley Homestore.

Well first things first as soon as I came in Martin Nunez descended from the heavens to introduce himself and then set me off to wander the store like a kid playing “the floor is lava” hopping from one piece of furniture to the next. Martin was kind enough to pop in from time to time to let me know the lava wasnt real and also to inform me on the piece I was looking at. He was truly the best kind of salesman, not overbearing while simultaneously always available. Popping out of the shadows like Chris Angel just to let me know that the couch I was looking at comes in multiple color options and then vanishing until I would whisper under my breath “I wonder if” so he could immediately appear with an answer. The selection is massive, my salesman (yes I have claimed him, he is mine) Martin was extremely knowledgeable. Also if he tells you he can change your life in 3 minutes, believe him, he is not a snake oil salesman, he is a miracle worker.

So we meet this two kind employees that help me and my mom a lot mostly with their translator Martin and Eric

I had the most amazing experience at Ashley's furniture. My salesman was Corey Baldwin. He was very helpful and professional. He made sure that I didn't leave until I found something that I absolutely loved. I will be recommending him to all my friends and family.

The salesman that we worked with at Ashley's was very helpful and we will be purchasing our house furniture there thank you Martin.

Will was an amazing sales associate!! From when I walked in he was very attentive and did everything to earn my business. The definition of going the extra mile!

Will and Jacob have been extremely helpful in getting the new mattress and couch and loveseat I wanted. They were very knowledgeable and helped me get the best price possible. I highly recommend doing business with Will or Jacob if you are searching for new furniture at Ashley!

Will was the absolute best sales rep I could have had! He made sure to get me my nightstand and a timely manner as well as get me the lowest possible price on the item. I will continue to go back due to his service!

Wonderful experience! Team worked very hard helping with our purchase. They were patient, pleasant and professional! Thank you

Great customer service, found everything we were looking for in one place, delivery when we needed. Happy customer!

The sales people were super friendly and very helpful!! We found exactly what we wanted!!

Honestly doesn’t even deserve one star. Terrible experience and terrible product that took forever just to get.

The people were nice but it took them forever to check us out. They offered us a free warranty and then took it away from us because they couldn’t figure out how to attach it to our chair. I felt like we were buying a car. It shouldn’t have been so hard.

Do not come buy from this store, I went in by myself looking for furniture to furnish my very first apartment and ended up getting completely ripped off. They mentioned a promotion where I would get a bunch of free stuff but it ended up being charged to my total. After going over my receipt and adding up the things I was told I WOULD be charged for the total was no where near the total on my receipt. After going back and adding all the items I was told I WOULD NOT be charged for my total ended up coming out to the exact total on my receipt. They stamped everything that was free and made me sign it so I knew I would not be paying for it; however, every single item along with a fee other items I do not recognize were added into my total. They completely took advantage of me and I will be going as soon as they open to cancel everything. Do not waste your time with these people they will lie to you and add outrageous numbers to your total.

Hannah was fantastic! She is honest and wants to make sure you love what you are getting. And if you are not just looking for reputable people, but a great product you need to look at this store. As a side note I met Shelli the store manager, and she is amazing.

They really want your business!

Very helpful

Amazing

Very helpful staff would recommend

Jason is an expert in mattress comfort. The whole process was effortless

Very well stocked and friendly service.

Cody and Jessica were great!

Not a pleasant experience. The salesman just would let us look without having something to say every 30 seconds. At the end he tried to give us "a quote" showing how great the deal he would give us. It was not that great of a deal. Make sure you do your research before going in, it was very helpful for us.

I have never had such a wonderful an easy experience in buying furniture like I did today. I wanna thank Jessica Montoya and Bryton Dorsey for all the help an going above an beyond in making my decisions so easy in purchasing items for my home. I will never shop at another furniture store again. I bought furniture from Hanks an regret it! Thank you all for such an amazing shopping and professional experience today!

Sorry long review but knowing what I delt with full story better than bits & pieces... Will never return here & if could return everything I would. Bought almost $7000 worth of furniture at one pop which one was a $1000+ accent chair, never got (waited over 8 wks), wasnt told at purchase that there would be ANY kind of wait & we never got it & never got ANY up dates when coming. After unbelievably terrible calls I had to go in to cancel. In which original saleperson and store manager where slightly rude and totally stand off-ish. Never received apology! Like I did something wrong!! REALLY?? HA HA what a joke!! At purchase they offered us a bunch of "free" stuff but when we could not finance it due to just moving to state, & hadn't started work yet, we paid cash in full for it. We'll the said THEY still wanted to give us the free stuff for our large purchase (living room L sofa, coffee table, side table, dining table & 6 chairs, accent chair, etc) BUT they had to finagle the bill, so the free stuff didnt show free anymore, even though I said several times they didn't need to they kept saying it was no problem & did it. WELL....when I went in after 8 weeks to get my refund on a chair I never got & had no clue when getting. They demanded all the "free" stuff back from me to get the price I paid for the chair. I didn't have everything, alot had been used or just misplaced, it HAD been 2 mos and I thought they where FREE... So since I did not have every single item in which they had originally spread out through the whole bill not just the1 item. I DID NOT GET MY FULL REFUND FOR THE CHAIR I BOUGHT & NEVER RECEIVED!! They shorted me on what I paid for the chair to go tword the FREE items!!!! Then on top that I told them the account originally bought furniture was no longer active since we moved banks. They said they would mail check. Well guess what....They sent refund (shorted refund)to OLD bank!!! Good thing I'm smarter than they think I am and kept it open even though not in use!!! Or that monies would be bounced back & they would have never called me. Considering they never called: 1) advised chair back "ordered" 2) when chair would be delivered 3) they sent my refund to an account I said not in use!!! So since I still have 3 1/2 more room to completly furnish, I will be going somewhere else to spend my money!!! I still deserve the rest of the monies for my canceled order... FREE is FREE not to be used as a a dishonest ploy to.keep my money...

Eric was friendly and very helpful. My grandmother and I were very satisfied with his service.

2 feet into the door- someone is on you like a professional car salesman trying to talk you into financing before you even see any furniture. While browsing, the salesman continuously flanked us as if he were a lion & we were wildebeests. Very uncomfortable. We walked around the store perimeter & never really looked at any furniture- could not wait to get out of the store. This happened one year ago, same car salesman. Will not be back ever.

This store was pretty good when it was Ashley but Mathis Brothers bought them out and they are way too expensive on a lot of things now.

Corey Baldwin sold me a sectional that I just love!! He was very informative and very nice! I would so buy from him again!! Great job Corey!!

Very helpful employees we get exactly what we were looking for!!!

A little pushy

I will never purchase anything from Ashley’s furniture. The manager lied and lied said she would help us , she offered free items and at the end of the Day I had to pay for every item ! Then I had to wait weeks for the items to arrived and when they arrived the furniture was damaged and they said it was ok that because I.had bought the insurance that would cover for costs. No I’m not going to pay for damaged furniture full price . I asked to speak to the manager several times and they kept giving me the run around . I finally canceled my order and until this day I’m still being charge for furniture that I never received ! I keep calling and they tell me yeah someone is going to get ahold of you this purchase was done back in September. We are in the middle of November and I’m still being charged. For an amount that I don’t owe because I never got my furniture!!!! Don’t ever shop here unless you want to be robbed of your money

Excellent fast service- thank you Cody!

Very friendly and knowledable , thank you

We were greeted with warmth and hospitality as soon as we walked in the store. Jason was so accommodating and patient with us. He gave us options on what we were looking for to ensure we got what we truly wanted. Jason is THE best!!!

Very bad store management. Lies.

I always find what I’m looking for at a good price and my salesperson, Jason, made me feel so special! I highly recommend this store.

I worked with Cam Morris today and he was amazing! Answered all of my questions, went out of his way to make sure they had what I wanted, and even saved me a little money! 10/10 would recommend!

We love Ashley's! The work crew is awesome! Thank you for great service! I love my new bed!!

Everyone very eager to help. They moved mountains to get me the perfect entertainment center for my home. Cam was there for me every step of the way.

It would have been easier to purchase a car rather than a sofa. I understand Mathis had bought out the Fort Smith store. They want to add furniture protection,rewards, delivery fee to price. After looking at sofa in store , I came home to look online and find that it’s $175 less on the Ashley website. The manager did price match to the online price. So beware. Check prices online before you buy. I will not buy anything else from a Mathis Bros store.

Very frustrated. I waited 12 weeks to receive my bed, then it broke. Now on month 4 of waiting for replacement parts.

Quick and friendly service will continue to be my go to place for furniture.

Staff was attentive to my needs and gave me options to consider as alternatives. Very professional and patient. Thanks Jason and Cody!

Best place to shop at and fast pace.

We were greeted as soon as we walked in but not in a pushy salesman way. Our sales associate was kind, funny, helpful and really listened to our needs and wants and helped us make the right choice. Belle is amazing and we cannot recommend her more!

10 months ago we purchased a couch and chair. Now a cushion on the couch is starting to come apart. So much for a warranty. I was told when we made the purchase that if anything happened they would have a tech come repair it. Now I'm told that a tech can't come where I'm at, BUT they will send a driver to come from Tulsa, pick up the cushion in 2 weeks and take it to Tulsa (2 hours away) where a tech would repair it then they'd have a driver bring it back. AND, I'd have to pay a fee for them to come pick it up! Warranty my rear!!! What a joke!!!

Everyone we met were so friendly and helpful. I cant say enough about our sales representative, Belle. She went above and beyond to ensure we were happy with our selections. Every option was thoroughly discussed and all questions were answered. She worked diligently explaining different financial availabilities as well. We appreciate her kindness and patience. Thank you Ashley/Mathis Brothers but more importantly, thank you Belle.

I gave Ashley a 5 star rating because the service at the store was excellent…or so I thought’. I am changing it to a 1 star. My husband and I are in our 70’s. We purchased a recliner and a sofa with recliner at both ends, in July, 2022. We also purchased a 2 year warranty. Total cost =$2700. The separate recliner quit working after the first of the year. We called and they repaired everything. Six weeks ago the recliner on the couch quit working. We called the same people and they told us they didn’t service our “area” anymore and gave us the number of another company. They have been telling us “They are working on it “…for six weeks! Today I called Ashley and they informed me that they don’t guarantee the electrical for more than one year! We purchased an additional warranty and she told me she wasn’t sure if they would cover the electrical either! Understand this; if you have an electrical recliner and it quits, you no longer have a recliner!!! There are just two of us living in our house. We don’t have children or pets! We were sold trash and a lie and we will NEVER PURCHASE FROM ASHLEY AGAIN!!!

this store is just awful, The two reps that were there did not make me feel welcomed at all whatsoever, they just looked at me like I’m lost or something how disrespectful, I’m coming there to spend my hard earned money and you guys look at me like that, made me feel like I’m not good enough to shop there or something, what? My money ain’t good enough for you people? and all that furniture they have and you cannot take none of it home, everything has to be delivered, so you will never escape a delivery fee, DO NOT shop at the store in Fort Smith Arkansas on Rogers Avenue, order it online where it says delivery free.

Very, very sweet to my Mom and myself! Courteous and kind while at the same time being quite professional!

Very Nice store good selection of stuff .

Friendly staff didn’t have what we wanted on the showroom floor but took the time to help us find what we wanted and ordered it for us.

Horrible manipulation practices and a terrible experience. Beware what they do when making a purchase here because they will sneak in protection plans under the guise of points programs. If you don't pay for a protection plan they will then offer it for free but then you find out there's a $100 bonus program rolled in to your price. That bonus program is of zero value but is really just the discounted protection plan. They presented that way because it makes it seem like a kindness on their part and a great deal. Very very crafty. No matter how I tried to talk to them, they attempted to manipulate the situation into getting the extra money and would not just sell the furniture flat out. When I called out the rep on it, she was visibly upset and when I walked away she threw her iPad on the couch in anger. I bought that same furniture at another place shortly after for $450 less and without having to deal with manipulation and craftiness. Be warned.

Me and my wife were totally satisfied with Jason’s as a person and and very knowledgeable on the product that he was selling. We enjoyed our time talking with Jason and what we really wanted to buy we were totally satisfied thank you so much.

Very informative and had good service

Nick M. Is a very knowledgeable and responsible customer service /sales Rep. I would recommend all purchases be made through him and his team. He outdid himself on getting us a better deal than online. 10/10 would recommend

Martin was excellent. He helped us with the application and then had the joy of helping us find our free items. We went in for a couch and left with a living room.

Ridiculous place. Lied the hole time saying no other place in town had actually furniture in stock everywhere you had to order it. That was a lie. Got my couch the same day from another place. Kept pushing nonstop for some kind of program that had that was 100 dollars said no 100 times and the delivery fee was like 250-300 dollars something crazy. Hopefully nobody steps in this place again.

Very friendly and very professional

Extremely nice people! Amazing customer service! Highly recommend

Jessica was great to work with at the ft smith store highly recommend her

Everyone that helped me so kind I was replacing another couch I had they asked what I was looking for showed me different kinds of couches they were just so helpful so Glad I went there.

Everyone was so helpful and friendly, we are 100% satisfied with the service and the product we purchased. We found it to be high quality and reasonably priced. Thank You!

Store manager very very courteous and helpful. Salesperson was very respectful also and worked very hard to find us what we needed and wanted. I would highly recommend using Martin for your sales needs at Ashley furniture.

Martin was the best salesman! Attentive to what we asked for and very friendly, informational, and not pushy. High quality furniture that we were looking for. We weren’t going to buy same day but Martin made it too good to turn down.

The people at Ashley Furniture Fort Smith were great. They help me find the perfect sofa & really worked on getting me the best price! They even managed to get it delivered in 4 days! Thanks for everything.

My husband and I came in and was immediately helped by Josh Boyles. He went above and beyond to be super helpful and walked around with us and discussed all our options in our price range as well as color options and payment plans. We were taken the best care of by him and Steve the manager was also very welcoming and came to check and be sure that Josh was taking the best care of us. We left happy and will definitely recommend these two to anyone

We went in to look at living room furniture. Dewayne helped us find what we wanted. No high pressure sales, just a helpful young man. We will return to Ashley's next time we are looking to buy furniture.

When we walked in, the store was quiet but inviting. The sales rep Jeremy was very friendly and informative. He gave us several options to look at and picked out styles based on my homes description and what I was looking for. He helped navigate different finance options and really made our shopping experience feel easy and not rushed. Highly recommend this store location and Jeremy the sales representative. We will shop here in the future for sure.

Jason and Lindee were great. They really took care of me and I got all the furniture I wanted.

Super happy with the service and they were very knowledgeable.

I would like to start this review with stating that my floor sales rep Jeremy was the absolute best. He did an outstanding job of listening to my needs for what I was shopping for, and taking me through the store, providing details of all of the area rugs, I was interested in. Now, despite the fact that Jeremy did his absolute best, and I put no fault on him for this review and the 1 star rating, Ashley Furniture in my opinion, has no concern for any customer, or potential customers. As well, despite making the purchase, after a day has gone by, I truly feel if I had known prior to entering Ashley Furniture about the stipulations in order to make any purchase in the store, I would have never shopped there. Let me state clearly, I literally felt hostage by your store, because you display and advertise a price for your assets, but when it came time to make a purchase, only then I was made aware of a delivery only stipulation, and to be honest, the price $169 is absolutely ridiculous. But... Oh wait, we can save you some money on the delivery by joining our rewards program for $99 a year. This is outright backing your customers in a corner, saying you can buy from us, "only" if you either pay a unbelievable delivery fee, or join some rewards program, otherwise, you're saying, I'm sorry Mr. Pendleton, if you don't agree to these additional costs, then we don't want your business. I am not sure how your other customers feel about this, but I can tell you honestly, I am considering highly of contacting the place of business and canceling the purchase, getting my money back and buying from another furniture store that does not do business this way. Ashley Furniture, your customers are the life of your business, why would force them in to ridiculous delivery fees or what you state is a better deal by paying a yearly membership fee? Let me just be very clear, I wanted to shop at your store, and make a cash purchase with an area rug you had in stock, load it in my truck and take it home, it's that simple. I would like to make suggestion for improving your current business model, give delivery options to your customers, offer them the rewards, but don't use it as a tactic for customers to feel forced to sign up in order to save. Finally, I'll just say, I will never shop, nor recommend Ashley Furniture to anyone I know, or even do not know, but have conversations with. I hope that that Ashley Furniture, takes this message to heart and makes the changes needed in order to better serve their customers. - Larry

The salesperson was wonderful. Sadly our recliner took twice as long to arrive due to backorder, then we've waited three months for it to be repaired. The whole undercarriage had to be replaced. I bought the extra coverage, and the company that came out just looked at it, said they had to order a part, then when the part came in, for us to call them to reschedule. Each time took weeks. It was just repaired, and the technician did not even bother to take the broken part. I do not recommend their products.

I would not shop there

Very nice staff and helpful

I tried a few times to get something from here but unless it is in stock in the actual store, it seems to be nearly impossible or take a very long time to get.

This is the worst experience I have ever had !!!! We purchase a living room suite Dec. 12 , 2021. Was told delivery date would be Dec. 27 . Did not happen . They then told us delivery date would be Feb. 27 Told them that would be totally unacceptable . We asked for a refund and was told it would be 7 -10 days . We contacted them after the 10 days and said paper work had not been processed for refund . They then told us it would be 7 or 10 more days . Well guess what talked to them again today and said check had been mailed out 7 days ago from Oklahoma , City which is less than 200 miles from where we live . I could walk to Oklahoma City in that length time . JUST A WARNING TO PEOPLE NOT TO DO BUSINESS WITH THIS CO. THE STORE WE DID BUSINESS WITH WAS IN FORT SMITH AR . WENT TO CLEO,S FURNITUE BOUGHT SAME FURNITURE , WHICH WAS CHEAPER AN 4 DAY DELIVERY TIME .

Very nice place shop. Nice sales people.

Today is 2-5-22 I filed warranty claim for damaged couch 9-27-21. When I try to contact Ashley furniture they tell me I’ve called the wrong number they give me “the correct number” to call which leads to calling 10 numbers and getting nowhere day after day!!! I’ve asked for the legal team and nobody is able to get me their info. Couch has been broke for 5 months and no sign of getting it repaired under Ashley furniture 1 year warranty. NEVER shopping here again

Everyone is awesome to work with. They went out of their way to help me when the furniture shipment days got pushed way back after everything was already ordered. They contacted several other stores to find us the pieces we needed and take care of our needs. Thank you.

The staff in the store were great and this is not on them. We ordered a sectional in Sept 2021 and were told it'd be delivered Nov 2021. When I called in November they said it is now going to be delivered the day after Christmas (the store doesn't open till noon that day). So when I called they pushed back till January. I called in January on back to back days, I was then told it would be February. The next day I called I was told half would be delivered in March? Still waiting on a couch that at the earliest will be SIX months late. The communications and late delivery are unacceptable. When checking out, customers should be told to expect a half of a year wait time until delivery before checking out. We spent a lot of money to be able to sit in our living room and are still waiting to do just that. Shop elsewhere.

Large selection but a little pricey. Nice, attentive sales people.

Worst service I have ever received. We’ve been waiting for our couch since June. It was supposed to have a 6/8w tat. I can never get ahold of anyone. I keep being told that they’re processing my refund and will call me back. They NEVER DO! I’ve called around 30 times to try to sort this out since we have almost $2,000 in a deposit. Awful awful customer service. Plus all of the people on the phone will tell you different reasons why your item never showed up, meaning they’re just lying. Save your money and shop somewhere else.

We bought furniture here the employees were so kind and helpful. They did everything to ensure we was leaving with nice furniture. They have a huge variety of couches, chairs, bedroom sets, living room sets, rugs etc. Some of it is reasonably priced. Customer service is great too. Even their lower priced furniture is great quality.

They let me try things, gave me a drink and had me all set up before I left. They even lepee me pick out some decore.

Pay premium price for my

I thought the Fort Smith store was BAD. I ordered a bed through another company that had the name ASHLEY on it.... didn't think anything of it until having to wait 2 extra months for it to come in, but that wasn't the BAD PART. They SHIPPED OUT A COMPLETELY EMPTY BOX..... that was supposed to have a Headboard assembly that weighs 39lbs, it's been about 7 years since my last go around with this company with a couch that we had to throw in the trash, because they did not honor thier warranty, and flat out refused to do anything.... now I have it etched in my brain...TO NEVER ORDER anything THAT HAS ASHLEY as a name on it. Redicoulous

ZERO STARS! My friend spent over $7,000 in this store. She order a comforter & received the wrong one. She tried to exchange it to get the correct one. They refused to exchange it & offered no assistance. The sales people were absolutely no help. Customer service is a joke. Very rude. One salesman was very rude. When she asked what she could do, if someone there could help her. This very rude salesman’s said we’ll I guess you need to call the Attorney General’s office. She will & her attorney & BBB. There will be action taken. I don’t care if Mathis bought Ashley’s this is poor service, poor company & incompetent sales people. We look forward to hearing from you & getting restitution. She has already call whatever number she’s suppose to & has emailed also. Not a shocked that, that was completely worthless & absolutely no help. Thank you for poor service & furniture

If the system would allow me to give zero stars I would in a heart beat. I bought two different sets of furniture from the same sales rep back in 2018. She talked me into both warranty plans, because she said everything we were worried about would be covered with kids/pets. DO NOT, I repeat DO NOT believe a word they say about the warranty plan, it is a scam!! I submitted my first claim this year in May 2021. A technician was not assigned to come out until September 15th, 2021. The technician came in for 5 minutes and then left without saying a word. I sent 2 follow up emails to check on the status of my warranty with no response. Finally today 10/6/21, I called the warranty company and they said that the damage was not under warranty because I didn't submit each scratch with it's own separate claim the instant it happened. Instead I submitted one claim for damage that had happened over a couple weeks. However, I did not receive any contact from the warranty company for 4 months and then no response to 2 emails trying to get a status update. Finally when I spoke with them today they said I would need to call Ashley Furniture and the technician to discuss because they would not honor their warranty. I called the Technician and spoke with his supervisor and he said the tech planned to order all the parts I needed, yet the warranty company refused to let him install the parts. However, even at this point nothing was communicated to the myself (the customer). I then called Ashley Furniture and low and behold the Fort Smith Ashley Furniture has been sold and they do not have any records dating back to 2018. Worst customer service I have ever received. I will NEVER purchase another warranty and I will NEVER shop with Ashley Furniture again. Northwest Arkansas has a ton of GREAT furniture places as well as Sofa City here in Fort Smith. Again I highly recommend that you think twice before going with Ashley Furniture or any part of their warranty program. Scam, Scam, Scam. I wasted almost $750 in warranties for no reason and I paid most of that in cash!!!

Waiting for furniture since June 25th...received it on August 2nd BROKEN-still waiting for furniture-sold at Ft. Smith store now they can't help me! Worst service I have ever recieved-now want payment and I still have no furniture!! DO NOT USE ASHELY...but they are sorry!!!

Update: Would give zero stars if I could!!!! After following the instructions given by the Response Team, they let me know that they don't have access to previous records and cant help me. Guess I am going the Better Business Bureau route to see if that can fix it. Needed to cancel an order, followed protocol on our end but the Fort Smith store has not. There is still a pending charge on our Fortiva account because the store has to cancel the transaction. Can not get ahold of anyone by phone, and the few times I have they have told me it will get taken care of. Going to physically go to store and see if that takes care of the situation. This has been a month and a half of nothing but a headache. Now, I will say the staff has always been polite but the business aspect is far from good!!!! If I can’t fix it face to face I will be trying to contact the head corporate office, CEO.

This experience has been a nightmare. Customer service is absolutely a joke. They are no help. With the wait times being so high, that should say a whole lot about the experience you will have. The delivery person called my work phone at 8:44 am, let it ring 3 times and hung up without leaving a voicemail indicating who this person was. I happened to be on a call and saw it was a Memphis number and remembered the sales person said the order would be shipped from Tennessee. I got off my call at 8:51 am and called the number back. There was no answer and the voicemail box was full. The day prior, I had called the 800 number to verify the delivery and spoke to someone letting them know my husband's phone number had changed and my work number was still valid. I let them know I worked from home full time, my husband is disabled and my father in law lives with us so we definitely would be there during the delivery window of 8:45 to 11:45. At 1:24 we still had not heard anything so we called and were told we missed the delivery. WHAT?! He then asked if there was anything else he could help with. We walked the person through what happened. He said he would send a message to the delivery guy and they would contact us to let us know if they could come back same day or what would work. We heard NOTHING. I physically went to their store to talk to them, they took down my info and said they would research what is going on and would let me know what they were going to do and would contact the driver to get it straightened out. Once again I heard, NOTHING. I called and asked to speak to a manager. They said there was nothing they could do and all I could do was reschedule for a delivery 2 weeks from now. No, I can cancel my $4,000 delivery and future deliveries. In addition to not buying the additional furniture we had planned on buying from your store because your customer service and service in general is horrible. Buyers beware. Think not twice but ten times before buying from Ashley Home Furnishings.

They were super friendly. Answered all the questions we had and made sure that we were happy with our purchase when we left!!

I would recommend Ashley Furniture in Fort Smith.

Ordered a couch with ease and took my 3,000 out of my account, but never mentioned the 4 MONTH DELIVERY DATE! Why take my money four months in advance....

Everyone in the store was very welcoming and super helpful! They made the process of buying our new furniture a smooth process!

One Star for salesman. Otherwise complete disaster.. Still waiting for furniture order to be completed a month after delivery. Purchased over $15,000.00 of furniture. Delivery guys a joke. Didn't want to put furniture together. This is what you get for "white glove treatment". Means nothing! Still getting run around from customer service to get a technician out to fix damaged furniture! Got approval for replacing several damaged pieces but delivery dates change weekly. If you buy anything make sure to use their 6 month no fee plan. Don't purchase by cash.

Martin was so helpful! He was patient, polite, and answered all of our questions. Definitely will be recommending Ashley’s Furniture in Ft. Smith.

Great customer service, very helpful and friendly!

Our sales associate Kim. Was very awesome! She helped me all the way from Kansas and was very knowledgeable! I would give 10 stars if I could!

Jessica at Ashley Furniture was very helpful and patient while we were choosing furniture for our house.

I love that Ashley has so much to choose from! They have the best selection around and good prices. Thank you Jessica for helping us out!

Great customer service