Ashley Store Fort Smith, AR

The store stood behind doing what was right for the customer. We purchased a loveseat from the showroom floor. After we drove off, they called and said it was already sold. They had another at a different store but then found out that one wasn't for sale. They located one, delivered to our house, and honored their original (clearance) price. Nice to do business with Donny Scott. It makes us want to more business with them in the future.

Jennifer was very helpful ❤️

Great customer service, quick and efficient.

Braydon Branch was our salesman. He done an amazing job trying to find exactly what I was looking for! We purchased our new living room furniture today thanks to Ashley Furniture and Braydon Branch!

My husband and I recently bought a new bed and bed frame from Ashley furniture in FortSmith. Hannah was great but still learning, the sale’s manager ( I don’t remember his name ) who came out to help her was pushing us on beds out of our price range. Saying he could work some “magic” on the pricing as long as it was financed. My Husband I brought cash and didn’t want to finance. We were looking at a certain price range mattresses and he kept steering us towards mattresses thousands more than our price range. Saying he would work his “magic” on the pricing… well that magic wasn’t magical, sale and all. And of course they didn’t have any of the Ashley brand bed frames or mattresses in stock. They were all special order items… I don’t understand how their name brand line is special order. Eventually my Husband and I were able to find a bed frame and mattress in our price range at this location, basically as a last resort before going elsewhere. They told us the bed frame was discontinued and they didn’t make it anymore and how we would get the floor model display for a deal, as it was the last one left. We agreed my husband would pick up the frame Thursday at 10:00am so they had time to take it down from the display and the mattress would be delivered Friday from the warehouse. Thursday comes and they do NOT have it taken down from the display… and then tell my Husband to come back in 30 minutes; however, call in 25 to tell him it’s broken?!?! I don’t know if it broke trying to take it apart so fast or was broken when sold to me? Well then someone tells us they will ship us as brand new one. Which I’m confused with as I was told this bed frame was discontinued and not being made anymore ??? Friday the frame and bed arrive . We begin putting together and most of the holes for the dowel rods in the frame are glued completely shut…. We finally get it put together and find they didn’t send the boxspring board. Just to find out they did t add it to our ticket or charge us for it after we asked for it.

Brayden was excellent!

Amazing service. Would totally recommend Robert for your next purchase!

If I could give it zero I would. I had bought a sectional there 2 years ago. It was a couple of $1,000 dollars and the seams underneath are completely falling apart and there's literally nothing they can do. They don't even have a service person that can fix stuff in our area. I paid for the insurance and it doesn't cover anything other than really stains. Definitely won't do business with them again. It's just expensive trash furniture.

Hannah was very helpful and kind 😊

Hannah was super helpful and knowledgeable!

Hannah Gray was so helpful getting new furniture!

Hannah was amazing and paitent with me

Brayden was very nice. He showed us a variety of different style gliders we were looking for. We were able to find one that worked for us.

They were very nice and new what he was talking about.

I went into Ashley Furniture Store today in Ft. Smith on Roger’s Ave. to look at tv consoles with a fireplace. I never expected to purchase one today, but they had what I had been looking for. Hannah Gray was my sales lady. She was very nice and accommodating, even after the sale, with the term issues I had with the company. I can’t say the same for her sales manager, Jason. The bank is trying to charge me for the store’s reward program, which the store sent the charge to the bank. I got nowhere with the store, so, I’m in the process of going through the bank to dispute the charge. I didn’t need the rewards program the store offered. This was the charge! $139. Btw… unless you tell them before the end of the first year, you will be charged this annually. BE AWARE of their charges! I just want to pay my invoice total through their bank terms and be done! UPDATE: Today, I went back to Ashley Furniture. I asked to speak with the store manager, Brett Evans. I was able to meet with him and explain the issue I was having with the disputed charge. He graciously dropped the charge that was being disputed, after reviewing the invoice, and realized my issue was legitimate. I truly appreciated his time and understanding. Mr. Evans treated me the way customers should be treated. He was not defensive at all like the sales manager was. Thank you, Brett Evans for resolving this for me!

Appreciated the “tour guide” experience vs the “pushy salesperson” experience we had with Aunna at Ashley Furniture in Fort Smith!

Will Byars was our salesman at the Rogers Avenue store and he was absolutely amazing. He was very informative and got us the deal we could not refuse. I highly recommend the store if you’re in search of new furnishings.!

Very personable and professional service. No pressure and very accommodating service. Thank you!!

Great salesman [Corey]. He was not pushy at all. Love the selection. The couch we bought has been very comfortable, works Great!! It came in on the day they said it would come in. Want to purchase matching chair soon.

Wonderful experience. I was greeted with sincere and compassion in helping to find what I was looking for.

"Not far, but 1 step fwd"

Not an issue with this store in particular but I've been putting Ashley furniture together and delivering it for years and I have yet to not have any issues with anything I've delivered. The furniture is very poor quality and whoever packs the furniture for delivery to different businesses and other stores needs to have their job revoked. I just finished a queen bed delivery and box spring frame bolts were opened and strewn all over the box and come to my surprise the container is destroyed and they tried to fix it with staples. Long story short, there is ALWAYS something wrong with every Ashley product either through poor packaging or the workers don't have any background in what they are building.

They worked with us and helped us make a great choice for my husband who has cancer

We recently visited the store to get ideas for our new home in Arkansas. Emma was friendly and attentive, but also gave us space to look around and talk without making us feel pressured. We will be back to make some decisions and look forward to having Emma help us through that process.

Emma is the absolute best sales person! She was super helpful when we stopped by to LOOK! With her help the looking turned to buying with no added pressure. Very knowledgeable about the furniture we fell in love with! Thank you Emma for our wonderful furniture, we can't wait to get it!!!

Brayden Branch was amazing very professional we will be a lifetime Ashley's customer

I appreciate Daniel. He was able to price match and give me a great deal on some beautiful furniture. Very professional staff and took extra time to approve price.

Friendly salespeople. Corey is so nice helpful.

Came in looking for a new mattress and spoke with Mr. Baldwin. He is incredibly knowledgeable not only with mattresses but also with all the other furniture we looked at. Very friendly man will definitely be asking for him by name next time.

Emma was great! Asked what we wanted, and was very knowledgeable about the products. A pleasant experience for us, and we plan on working with them again! Very satisfied...

Thank you,Mr.Corey B for all help and taking the headache out of how stressful furniture shopping can be. You are a life saver and we will definitely be back again 😄

Great customer service. Easy to work with.

Well treated and left card for help. Emma was high spirited.

Very helpful, and got us exactly what we wanted

I’m not the type of person to leave a negative review but our sales person really rubbed us the wrong way. He never asked our budget and assumed we were there to look at the least expensive mattresses and even recommended a cheap mattress store down the road. He obviously didn’t care to make a sale and he shouldn’t be worried because we won’t be back.

Very helpful and pleasant to deal with

Hannah and Jessica were so helpful and found and built exactly what I wanted. I am so thankful for their help. If you need someone who is not pushy go see these ladies! They can even special order your lazyboy with fabric you pick!

The sales team was very attentive to our needs & extremely helpful in helping us with options that meet our needs and fit our budget

Very Personable and knowledgeable sales associate. She was very helpful.

David Buttrey was absolutely wonderful to work with. 10/10 I highly recommend asking for him if you go in to buy anything.

The staff was very friendly. And Robert took great care of us making sure all of our needs were met.

Always top shelf service❕ Will was awesome today. As always, we’ll be back 👍🏻😁

Very nice and helpful staff Thank you 😊

Quick easy process! Martin was a great person to deal with. Seems to know exactly what he is doing!!!

Terrible... bought 3 items 1 delivered didn't make it to me by way of getting lost . Other 2 were discontinued. I never seen 1 piece of furniture. Sales lady was very helpful and knowledgeable about the process and product. It just seems the company is not as knowledgeable about their situation. You can't sell products You don't have. Phil

Had an amazing buying experience with Will! He listened to exactly what we were looking for in a bed. Definitely recommend buying from here.

Hannah was great, she waited for us to get settled into the store layout before approaching. She was kind and helpful when it came to figuring out which sofa was right for us. She gave great suggestions and were so excited to get our new sofa home!

Corey Baldwin was a great help and knew his products well! Not pushy either!

Really happy with my purchase, huge shout-out to salesman Jack Nguyen on helping me out in store.

Well, as I walked in, I was greeted with a welcome. Everyone was very nice. I met Salina, who was the one that sold me my loveseat. She is very good at what she does. Very professional and very easy to talk to. I could go on and on, so I just want to say that I enjoyed myself and will definitely come back and let people know about my experience at this store. Thank you

Our sales rep, Connor, was very friendly and helpful. They made our experience buying furniture easy and enjoyable!

Our salesman Donnie Scott was amazing from the time we entered the store until we left. He was very knowledgeable about fabric, styles and music. Thank you, Jim & Vickie Jones

Had a great experience at Ashley in Fort Smith. The team was so great in helping us get our sofa + recliner and even working with us when our approved credit amount was a little lower than we thought. Very professional and helpful!

We had a great experience purchasing a new bed. Will was great. I didn’t feel pressured and he answered my questions patiently.

Becarful buying a bed from there because they will lie and say it's good quality and will last a long time and then 4 months down the road the frame will break and you will find out the bolts are stripped from them installing it but then won't do anything about it.

Great experience working with Corey! I live in TN, and Corey helped me order a recliner for my dad. It will be delivered to the nursing home where he resides. Thanks Corey for helping me make that happen! -Tammy

The cashier Mr Baldwin helped us through our purchase quickly and thoroughly. He was very professional and kind. Very approachable smile

Selina and Daniel have been so helpful in the process of buying new furniture.

Staff patient and understanding very helpful but not pushy. Staff courteous as well as management. Our experience there was awesome and we will be back for our future furniture needs and purchases.

Staff works extremely helpful, store was clean and had a great selection

I really appreciate that Martin helped us look at all the selections and was very polite and had a good conversation will be back again

Bought some furniture from them, and the ottoman that I bought from them has metal clips on the buttom, I just punctured my foot and I’m bleeding because it was sticking out.

Brayden made the shopping experience excellent I am awaiting delivery of items will update later

Told myself 10 years ago I would never go back to this store. Went back last year with high hopes and it was still just as bad of an experience. Promise I won’t ever go back again. Sofa city was excellent!

Paid over 700 found out only 10 days to return it buying new one and have to pay 500 plus 150 to deliver and setup to bring it like 10 feet inside the door

Awesome service and helpful in every aspect of the purchase

Great experience. Sales person was very friendly and helpful. She made every effort to get me in and out to expedite the process My dad is going to love it. Thanks

Very positive experience and Sunshine was awesome. Will definitely be back.

David B was very patient with me today He did suggest the best lift chair for my needs If I need anything I will talk to him first

I had a Great experience! Salesman was super nice and thorough!

Glad to see La-z-Boy recliners here. After trying many chairs and settling on the one we wanted, purchase was quick and painless.

The staff was very professional, knowledgeable, and very friendly. I had all the help I needed and I recommend this location to anyone.

Such a wonderful experience in this store. The store manager Jessica and the sales representative Hannah are amazing. They were patient and answered all of our questions. We are so excited to get our new couch and we will definitely be making more purchases in the future. Thank you!

Amazing service!!!

furniture is over priced and be careful if you purchase furniture on a 24 month free interest plan as they'll reduce the amount every month so at the end of the 24 months your furniture is not paid off and they'll charge you the full interest! Be careful as the sales rep will put in the protection plan on the furniture even though you didn't ask for it. They are sly, so watch out. Thank you for the reply, the salesman should've told me that and I also take part ownership for not looking closely before signing the deal.

I just found the best mattress, loveseat, and dining table with 2 bar stools. The sales person, Robert was very very helpful and so respectful. He never rushed me and listened to all my questions and concerns, what a great day. Thanks Robert

Welcoming, professional, friendly

Great Customer Service! Patient while I looked for the right fit for me

Avery was awesome. Extremely helpful and knowledgeable. Helped my wife find a couch she loved and helped make us a deal on it!

Avery and Jason were the best helped me special order what we needed ! We will definitely be back to shop

Very helpful

Very helpful, knowledgeable and friendly. No pressure tactics to try to make me buy something when I said it would be a few months. Beautiful store with huge selection!

They have really made the store huge. Martin helped so much and was so friendly, really helped me think about what barstools would be perfect for me. Great place to get ideas for future items!

I ordered a bedroom set from this store a month ago. Everything was delivered except for a nightstand. I was assured it would be here no longer than two weeks. After the third week I came back to the store asking about the piece. I was greated by a salesman who asked if he could help, which i replied no thank you. He then became noticeably upset muttering something and stormed off. When I asked one of the managers at the desk what was happening they told me my salesman should've reached out to me and said give it another week. That week went by and I called in. Again was told my salesman should've reached out to me and wait another week. This was the fifth week and I canceled my order. Instead of helping me everyone just told me what should have happened. I can't help but feel like this store cares only about the sale and not the customer. Not only do I not recommend this store I strongly advise to shop elsewhere.

The shop was very well decorated . The furniture was very nice . The folks all so friendly and eager to please . Enjoyed our time there and got a wonderful dining room table and chairs set . Very satisfied we get it in 2 days delivered to us. Thankyou again cant wait to get the set 😁

Purchased furniture from Ashley. Salesman did a great job

Friendly, did the right thing when it came down to the pricing.

Great customer service with great selection and pricing!

AWESOME sales staff! I've lived in 7 different states and by far best furniture store I've been in. NO PRESSURE! Just did their best to help me find what I was looking for. I'm not an easy sell. They explained everything and answered all my Questions and their suggestions were helpful. If you want the best go to Ashley's!

Welcomed at the door. David worked to find the exact items to meet my description and Jessica worked miracles with the pricing.

Excellent store with the largest selection of high quality mattresses we've seen in Ft Smith. This was the sixth shop we visited and there were at least 3 brands here that weren't at the other mattress stores. We worked with two pleasant & helpful associates who showed us everything we knew we wanted to see and more. So glad we didn't give up for the day because we found out new mattress here!

Will Byars is the best ever! He sure is a great salesman. Such a bright man, will be back for more!

Will is an outstanding salesman. Excellent experience buying from this location.

I like it Sure made usa.

Lizzy did a great job helping us pick out furniture as well as assisting us with the transaction process.

Excellent service from Colton

Great staff. Our sales person was friendly, informed and made the purchase very easy

Sunshine was so friendly and helpful. She helped my husband just the right mattress for his best rest.

David Buttrey was very professional, courteous to my needs and informative about the products I was looking at. a real pleasure dealing with him. I will be dealing with him again.

Nice selection

The salesman was wonderful !! David Buttrey helped me with everything and I am looking forward to the next time I need something I will go see him !

Great furniture but they’re scam artists, check your receipt and see what they do! 2 orders now I had to call in on

Sunshine greeting was great an she helped me find what i wanted which was a sofa an recliner . She fixed me up an was very pleasant to deal with..thank u

Donnie was so helpful and professional and walked us through our first big furniture purchase. We couldn’t be happier!

Great experience!

Very good experience

It was a great experience! The people was very helpful and I was able to get what I really wanted.

Will was very helpful.

Donny helped us and he was so nice and helpful. Very informative!!

Very prompt attention from Thomas the moment I walked in. He was able to get me the exact thing I needed. Thanks guys!

Very nice people and very helpful and efficient staff and excellent selection of furniture

We got a great loveseat from here and it was pretty affordable!

Thomas was great! Showed us exactly what we needed.

Highly recommend Will! He went out of his way to help, was always kind and made the entire experience enjoyable. I’ll definitely come back for any future furniture purchases!

Ashley has furniture of all kinds and for everyone. Their inventory is amazing. I found exactly what I was looking for — an upholstered chair and ottoman in a beautiful fabric and at a very good price. Will assisted me and he was friendly and knowledgeable. If and when I need furniture again, I’m definitely going to Ashley.

Easy shopping experience. The atmosphere has changed. No pressure like before

Very good customer service versión helpfull People

The store lost a 500 dollar purchase from me. I Went in Nov. 18th at 11am and was introduced by a middle aged hispanic man who was not helpful to what I was searching for. I told him I was looking for a office desk chair as Hanks does not carry those. All he did was tell me to look all over the store. No guidance or effort to escort me to them or give an more thorough explanation. I walked around anyways and the place is disorganized while trying to find the product I was looking for. Meanwhile while walking around, I see 4 workers here sitting in chairs playing on phones instead of bothering to come up to me or other customers like a sales associate is supposed to do. For the business owner reading this, I would start watching your employees on the camera playback and you will see what I am talking about. The sales team need to learn how to do customer service like Hanks furniture does. Those associates are helpful. Still not finding what I am looking for and no help, I left and went to office depot and got a chair there. I don't suggest coming here at all and I would recommend that you go to Hanks for most furniture and office depot for office desk chairs. I won't be back.

They were really great and able to help us spend our money and find the perfect bed :)

Liz was amazing! She really listened to me, was very knowledgeable about their products, and did everything she could to get me the best price. We will definitely shop there again in the future and will ask for her.

Great sales people helped us with all our needs

Sunshine was awesome! Very helpful and so friendly!! Ty Sunshine.....

Will Byars is a exceptional salesman. Provided all the information I needed when considering my new bed, explained the details clearly during the purchase, and even drove it to my front door and set it up!

Jason was my sales person. He did an amazing job meeting my needs.

It was a good experience to shop at.

(Translated by Google) The attention we received was very good, my wife was very happy with the purchase we made, apart from the fact that all the furniture is of good quality, they are at very good prices!! (Original) Muy buena la atención que recibimos, my esposa quedo muy contenta con la compra que realizamos, aparte que son de buena calidad todos los muebles, están a muy buenos precios!!

Salesperson was very attentive and listened to our wants. Informed us of inventory. Didn't pressure us . Let us make our choice and completed the sale on a timely manner. Very enjoyable experience.

This place is huge. If you ever wanted furniture, bedding, chairs, anything that you can imagine, it's here. It's also attached to another store. Which has really high quality bedding like temporapedic and purple As well as others. Service was exceptional and we were in and out with no high pressure salesman. I love that part.

Martin was our Salesman. We had an extraordinary shopping experience and enjoyed picking out furniture. Martin was so helpful, knowledgeable, accommodating and professional. In addition, the manager Stephen and Martin went the extra mile and delivered accessories (that we couldn’t fit in our car) to our home after they worked 11 hours! I highly recommend this store.

Fast, efficient and so friendly and accommodating. Thank you.

Liz was very helpful and pleasant will definitely be back! Great Customer service.. Supervisor Jason is also a big help...

Great furniture. But after 2 experiences of spending insane amounts of money, only to be delivered the WRONG. PRODUCT...and being given 6 different numbers to call, and the back to my first number. Customer service is good during sales. But they don't even bother to make sure your order is correct. And they sure don't want to make it right.

Sales person listened to exactly what I was looking for. Answered all my questions to make my purchase easy.

Very good Customer service. Thank you Liz

THANK YOU sales person was great and the Manger was awesome

Will Byars was so helpful and very knowledgeable. He made our experience very pleasant.

The 1st person that seen us come in showed us exactly what we were looking for & got us a "package" deal we were happy with. GREAT experience! Will definitely go back to Ashley's for any other furniture needs!

I went in the store with no intention of actually making a purchase today. I found exactly what I wanted, so I bought it!

Blu Hawley was an excellent salesperson. Very professional & likeable. I’ve shopped at Ashley Furniture many times over the years & will definitely come again.

We came in looking for a new couch for our living room. Corey made it so easy for us to get what we wanted. We have a couch, loveseat and chair for the price of most couches at other stores. Thanks Corey!

Great salesman. Very happy with the service

Most items are delivery only but they have a great selection and a helpful staff.

Great experience. The salesmen was very helpful, friendly and knowledgeable. We'll be shopping there again.

Excellent service and prices Selection was very good

Will did a great job helping me out! I came in and had a couch in mind and they didn’t have the exact one in stock so he found out what material it would be and the cushions for it! Turned out I didn’t want that couch and wanted one better suited to me:)

Had seen items on line, went in 2 see & sit in person Liked sofa so purchased sofa, loveseat,chair,ottoman & a rug to match 4 my living room Transaction went well Will report more later

Will was amazing! I walked in and he was so helpful finding me exactly what I asked for. I had been ALLL over town and it only took him two Minutes to check all my boxes. He even texted me more details and price matched from Mathis online! Couldn't recommend this store more and ASK FOR WILL!

Found some great bar stools. The sales team there ended up like a corporate car dealership. My 4 bar stools for $880 went to over $1200 with delivery fees and club pricing fees. The sales person called the manager in to help and he started waving fees. I went online and they were advertising 15% off with free shipping. He was pretty quick to match that deal since I could just buy it online for that price. Again… great experience until we were checking out. I had no idea it would be so “car dealer”.

Don't shop here for furniture. They will lie and cheat you. They will tell you you're getting "free" furniture, but when you add it up it comes to the same price the discount codes they have usually range up to 20-30% off.

I really can’t say enough good things about my experience today. I went in to purchase a sectional and was helped by three amazing staff members. The two gentleman that helped me with my order, and the lady who helped with processing and payment were all super kind and made this purchase quick and easy.

Thanks for the all the help Will! Invest in a nice mattress people, it’s life changing!

The shopping experience with Liz, and the sales manager was good, but the continual glitches with the computer systems was terrible. We spent at least an extra hour with the staff trying to resolve computer and technical issues. Even though we spent $7,000 purchasing the items we were wanting, we almost gave up and left because of the constant technical glitches. You need to get that resolved quickly. Not everyone is willing to spend hours waiting for technical problems to be resolved.

Marcus and Carl arrived early and were extremely nice and professional. They finished the set up quickly and cleaned up prior to leaving. Best delivery set up and didn’t have to wait.

Great sales staff!

Jason and Mr. Baldwin were very helpful and great to work with.

GREAT customer service and such a quick and professional delivery. Hannah, Jessica, and Karen were all so knowledgeable and caring. The manager was amazing and we’ve had the best experiences shopping there.

Very professional sales people and gave me a great price for a quality product.

We enjoyed our transaction at your store

The entire experience was wonderful! I spent six months searching for the perfect mattress & Will was the best! I requested a delivery and set up and I couldn’t have asked for more pleasant as well as knowledgeable employees . I spent just under $10,000 and I will always value that purchase as one of the best decisions I’ve made. From start to finish, this was absolutely the best experience I’ve ever had with a major purchase. Since then my sleep Has been restful and comfortable. Simply put I love going to bed now. Thank you, thank you thank you!

Very helpful in finding financing options and long lasting high quality furniture for my new home.

Will and Jacob were very helpful. They did a great job of throughly explaining everything, answered all of our questions, and helped with any hesitations we had in moving forward. Despite our high list of wants, they were able to help us find our dream sectional! 10/10 definitely recommend!

I had the best experience with Ashley’s! I had Eden’s help and she was just amazing at her job. She really helped me find something I loved!

Was a good sale , got what we wanted

Such a lovely woman, Eden, showed us around and kept our budget in mind but still showing us very nice furniture ! Great customer service, would recommend to a friend/family and be back myself!

Eden did a fantastic job and was extremely friendly and professional

Eden was extremly helpful and will be the reason I come back

Our sales person and her mgr treated us fabulous! They saved us money and were super kind to us.

Will not be ordering with them again. Had issues with them ordering the wrong pieces 2 times on the same order. Called and gave the wrong delivery day twice. Waiting to see if it’ll be right tomorrow. Spent a large amount on a living room set and was told I that around 4% refund was the absolute best that could be done to make up for the multiple issues.

(Translated by Google) Very good service, very kind to the customer from Mr. Martin Nuñez. (Original) Muy buen servicio mucha amabilidad al cliente depate del señor Martin nuñez.

Jessica and Audry are great! Friendly and Helpful team. They worked together to help me find and make a deal on a great set. I highly recommend them.

Great place to shop

The sales person Will was very nice and helpful. I got my daughter a beautiful bed at a good price.

Went in to buy a bed nobody would help, plenty of employees standing around chatting about how they are so amazed with the technology their children get to grow up with. The one employee would help after I asked had me waiting aswell understandable so as he seemed to be the only one helping customers. I ended up leaving without purchasing the bed I wanted

Great place good furniture and friendly people

Jordan and Steven were both great, and were extremely helpful and patient.

I would like to commend Wil for assisting us today, we went to Ashley Fortsmith. Such a sweet guy. Thanks Wil!

Excellent salesman Daniel did an outstanding job helping us find a living room set

Helpful informed sales staff. Don't Scott did a great job. The store rewards was great.

Excellent service by Blu and Jason, very attentive and friendly. Very poor delivery and communication. 03/04/23 Update. We made the purchase on 02/25/23, they scheduled the delivery for 03/04/23 (Estimated), they only deliver 2 days a week here, 7 days total. We received no notification, called today and found out we are not scheduled, maybe next Saturday. I’ll do what I can to get refunded.

Thank you!!! Sales person was wonderful and excited for my delivery on Monday! Btw this is the wife of Mr Southerland lol 💜💜

Martin was a huge thank you

Sales person, Martin, was wonderful. He was very patient with us and was knowledgeable about the furniture.

The sales associate was fine, but the store posted signed for the rugs and it's price on the coffee tables and many times there were no signs for the coffee table prices in sight. We went through the buying process and found that the coffee table was actually much higher. We just left without it and both of us felt the place was very deceptive. Also there is no warranty on anything unless you buy one.

Great service by Martin, he was patient and gave my daughter the time she needed to find the perfect mattress for her. Go see Martin!!!

Excellent service from start to finish. The salesman really seemed to know what he was talking about. Every one else was very friendly as well. If I had the money I would have bought furniture for my whole house! I just can't say enough good about our salesman Kyler Smith!! He was not at all pushy he was just there to show us what we wanted and answer any questions we had. He never tried to up sell us and he never tried to sell us anything other than what we came for. He kept notes the entire time of things we would tell him about our wishes and then he would go looking for items that met that description. Such a wonderful guy!!

Will, the salesman, was very nice & went out of his way to help us. We liked him so much that we came back & bought another chair through him. Thank you for all your hard work. The Yandells

It did not start off all that great. The first sales guy that worked with us was not good. I went in early in the day to look at sofas, then back later with my wife. The second time, he barely acknowledged us, even after I sought after him so he could get the sale. 10 minutes after we got there, he walhed by and said goodnight, they did not close for another hour. If he had something to do,he could have told us, jut instead, made us feel like he didn't care if we bought anything or not. I approached another sales person, explained that I would not buy anything from the first guy and why. He was very nice, showed us multiple options and worked very well with us. We ended up buying 2 sofas, 2 area rugs, and some accent tables. Overall a good experience and will go back. Good products at good prices.

Will was very friendly, helpful, and listened to exactly what I told him I needed. Recommend going to Ashley to everyone.

Weird people there. Nothing for us.

Terrible service and couldn't help with a simple order issue.

This is a great place to shop at! Great folks and easy to work with. Lots of different styles and price ranges ,lots of great furniture. Will come back for sure. Thanks !

Great friendly service n very helpful Got us a great price on 3 pieces Thanks

Most of the furniture here is lower quality but priced like it is nicer. I noticed while opening some of the drawers on the dressers that the bottoms were really thin and one was even bowed on a $900 set of drawers. I was told an item was “in stock” and it was actually in stock in Tulsa and I ended up having to pay a shipping fee. They force you to buy a “membership” to cover the $160 delivery fee but say they are taking it off of the price of the furniture but added some cleaning kit to make it free so I ended up paying the fee anyways. I thought I was buying an entire bedroom and a chair but the sales associates left and talked amongst themselves and then came back with paperwork only for my chair. It took so long to even buy the chair that we waited over an hour for the papers. They did apologize about the wait but to be fair my sister warned me not to shop here because it’s been almost a year now and she’s still missing a piece of her living room furniture that never got delivered and they keep saying it’s going to be ordered. I really wish a quality furniture store would open in fort smith because trying to find it is near impossible unless you want rustic particle board-quality pieces that cost almost as much as pottery barn. I would say go to Fayetteville, Little Rock or Tulsa. Places like this have their gimmicks like the membership fees, cleaning kits and ordering fees from other stores that they try to confuse you with to make you feel like you’re getting a great deal. My $414 chair ended up costing me $650 after “free delivery with membership” and the “free” cleaning kit”. Fort smith has no good places to shop for furniture, don’t waste your time or money, it’s worth it to drive elsewhere.

I purchased a new recliner for my aging mother and enjoyed their variety of items and polite service. They’ve added some more showroom space recently as well. Don’t be sticker shocked before you go though because their franchise name carries weight.

Great people to deal with!!!

This store has changed drastically since my last visit. Management is on point and involved. Martin is the BEST! Got me all squared away.

I was very pleasant and easy! I was shown around the showroom many times. When I finally made my decisions, I got some free things! I got 2 pieces of artwork, furniture conditioner and polish and a temper-pedic pillow! I was a fun! I highly recommend this store!

I bought some furniture there. The salesman took the time to walk me around the store several times. He pointed out all the things he thought I would like. When I made my decision, I was eligible for free stuff. I got two pieces of artwork, furniture conditioner and polish and a Temper-Pedic pillow! I was a very pleasant experience! I definitely recommend Ashley Furniture in Fort Smith!

My mom dragged me into Ashley's furniture today and i didn't think I'd think much of it, but Mr.Baldwin showed us some really cool stuff y'all have in the store. We will be back.

Great employees, great experience!

Jacob was great. We always have a great experience at Ashley Furniture and will definitely be back

If you need good quality furniture for an amazing value, this is the place you need! They offer a free delivery option, and that includes set up as well! We were able to get our furniture in a timely manner with great customer service. The sales people at Ashley are able to help find what you are looking for and inform you on ANYTHING you need to know! I will only ever shop at Ashley Homestore.

Well first things first as soon as I came in Martin Nunez descended from the heavens to introduce himself and then set me off to wander the store like a kid playing “the floor is lava” hopping from one piece of furniture to the next. Martin was kind enough to pop in from time to time to let me know the lava wasnt real and also to inform me on the piece I was looking at. He was truly the best kind of salesman, not overbearing while simultaneously always available. Popping out of the shadows like Chris Angel just to let me know that the couch I was looking at comes in multiple color options and then vanishing until I would whisper under my breath “I wonder if” so he could immediately appear with an answer. The selection is massive, my salesman (yes I have claimed him, he is mine) Martin was extremely knowledgeable. Also if he tells you he can change your life in 3 minutes, believe him, he is not a snake oil salesman, he is a miracle worker.

So we meet this two kind employees that help me and my mom a lot mostly with their translator Martin and Eric

I had the most amazing experience at Ashley's furniture. My salesman was Corey Baldwin. He was very helpful and professional. He made sure that I didn't leave until I found something that I absolutely loved. I will be recommending him to all my friends and family.

The salesman that we worked with at Ashley's was very helpful and we will be purchasing our house furniture there thank you Martin.

Will was an amazing sales associate!! From when I walked in he was very attentive and did everything to earn my business. The definition of going the extra mile!

Will and Jacob have been extremely helpful in getting the new mattress and couch and loveseat I wanted. They were very knowledgeable and helped me get the best price possible. I highly recommend doing business with Will or Jacob if you are searching for new furniture at Ashley!

We needed a special order sectional. Will Byers was our salesperson. Will was very knowledgeable of what was available and listened to what we wanted. He took us to three sectionals that all meet our needs. We purchased the first sectional he took us to. It was a beautiful couch, sit exactly as we described, and in the exact configuration we needed. Will's professionalism, knowledge, and friendly personality would be an asset in any business.

Will was the absolute best sales rep I could have had! He made sure to get me my nightstand and a timely manner as well as get me the lowest possible price on the item. I will continue to go back due to his service!

Wonderful experience! Team worked very hard helping with our purchase. They were patient, pleasant and professional! Thank you

Great customer service, found everything we were looking for in one place, delivery when we needed. Happy customer!

The sales people were super friendly and very helpful!! We found exactly what we wanted!!

Very great service from the staff, the store manager Mr. Fox was very helpful and nice!! They all helped us get an amazing deal!

Honestly doesn’t even deserve one star. Terrible experience and terrible product that took forever just to get.

The people were nice but it took them forever to check us out. They offered us a free warranty and then took it away from us because they couldn’t figure out how to attach it to our chair. I felt like we were buying a car. It shouldn’t have been so hard.

Do not come buy from this store, I went in by myself looking for furniture to furnish my very first apartment and ended up getting completely ripped off. They mentioned a promotion where I would get a bunch of free stuff but it ended up being charged to my total. After going over my receipt and adding up the things I was told I WOULD be charged for the total was no where near the total on my receipt. After going back and adding all the items I was told I WOULD NOT be charged for my total ended up coming out to the exact total on my receipt. They stamped everything that was free and made me sign it so I knew I would not be paying for it; however, every single item along with a fee other items I do not recognize were added into my total. They completely took advantage of me and I will be going as soon as they open to cancel everything. Do not waste your time with these people they will lie to you and add outrageous numbers to your total.

Hannah was fantastic! She is honest and wants to make sure you love what you are getting. And if you are not just looking for reputable people, but a great product you need to look at this store. As a side note I met Shelli the store manager, and she is amazing.

They really want your business!

Very helpful

Amazing

Very helpful staff would recommend

Jason is an expert in mattress comfort. The whole process was effortless

Very well stocked and friendly service.

Cody and Jessica were great!

Not a pleasant experience. The salesman just would let us look without having something to say every 30 seconds. At the end he tried to give us "a quote" showing how great the deal he would give us. It was not that great of a deal. Make sure you do your research before going in, it was very helpful for us.

I have never had such a wonderful an easy experience in buying furniture like I did today. I wanna thank Jessica Montoya and Bryton Dorsey for all the help an going above an beyond in making my decisions so easy in purchasing items for my home. I will never shop at another furniture store again. I bought furniture from Hanks an regret it! Thank you all for such an amazing shopping and professional experience today!

Sorry long review but knowing what I delt with full story better than bits & pieces... Will never return here & if could return everything I would. Bought almost $7000 worth of furniture at one pop which one was a $1000+ accent chair, never got (waited over 8 wks), wasnt told at purchase that there would be ANY kind of wait & we never got it & never got ANY up dates when coming. After unbelievably terrible calls I had to go in to cancel. In which original saleperson and store manager where slightly rude and totally stand off-ish. Never received apology! Like I did something wrong!! REALLY?? HA HA what a joke!! At purchase they offered us a bunch of "free" stuff but when we could not finance it due to just moving to state, & hadn't started work yet, we paid cash in full for it. We'll the said THEY still wanted to give us the free stuff for our large purchase (living room L sofa, coffee table, side table, dining table & 6 chairs, accent chair, etc) BUT they had to finagle the bill, so the free stuff didnt show free anymore, even though I said several times they didn't need to they kept saying it was no problem & did it. WELL....when I went in after 8 weeks to get my refund on a chair I never got & had no clue when getting. They demanded all the "free" stuff back from me to get the price I paid for the chair. I didn't have everything, alot had been used or just misplaced, it HAD been 2 mos and I thought they where FREE... So since I did not have every single item in which they had originally spread out through the whole bill not just the1 item. I DID NOT GET MY FULL REFUND FOR THE CHAIR I BOUGHT & NEVER RECEIVED!! They shorted me on what I paid for the chair to go tword the FREE items!!!! Then on top that I told them the account originally bought furniture was no longer active since we moved banks. They said they would mail check. Well guess what....They sent refund (shorted refund)to OLD bank!!! Good thing I'm smarter than they think I am and kept it open even though not in use!!! Or that monies would be bounced back & they would have never called me. Considering they never called: 1) advised chair back "ordered" 2) when chair would be delivered 3) they sent my refund to an account I said not in use!!! So since I still have 3 1/2 more room to completly furnish, I will be going somewhere else to spend my money!!! I still deserve the rest of the monies for my canceled order... FREE is FREE not to be used as a a dishonest ploy to.keep my money...

Eric was friendly and very helpful. My grandmother and I were very satisfied with his service.

2 feet into the door- someone is on you like a professional car salesman trying to talk you into financing before you even see any furniture. While browsing, the salesman continuously flanked us as if he were a lion & we were wildebeests. Very uncomfortable. We walked around the store perimeter & never really looked at any furniture- could not wait to get out of the store. This happened one year ago, same car salesman. Will not be back ever.

This store was pretty good when it was Ashley but Mathis Brothers bought them out and they are way too expensive on a lot of things now.

Corey Baldwin sold me a sectional that I just love!! He was very informative and very nice! I would so buy from him again!! Great job Corey!!

Went to look at furniture. told them we was just looking trying to figure out what style and stuff we are going with for the new house. They followed us around the store like they was stalking us and it was very uncomfortable. So we went to sofa city and they let us look in piece and make a decision and then we asked for assistance and It was so nice to look and make decisions without getting stalked. Because of them not leaving us alone they lost out on the sale of a living room suit and a bedroom suit. THANKS SOFA CITY…

Very helpful employees we get exactly what we were looking for!!!

A little pushy

I will never purchase anything from Ashley’s furniture. The manager lied and lied said she would help us , she offered free items and at the end of the Day I had to pay for every item ! Then I had to wait weeks for the items to arrived and when they arrived the furniture was damaged and they said it was ok that because I.had bought the insurance that would cover for costs. No I’m not going to pay for damaged furniture full price . I asked to speak to the manager several times and they kept giving me the run around . I finally canceled my order and until this day I’m still being charge for furniture that I never received ! I keep calling and they tell me yeah someone is going to get ahold of you this purchase was done back in September. We are in the middle of November and I’m still being charged. For an amount that I don’t owe because I never got my furniture!!!! Don’t ever shop here unless you want to be robbed of your money

Excellent fast service- thank you Cody!

Very friendly and knowledable , thank you

We were greeted with warmth and hospitality as soon as we walked in the store. Jason was so accommodating and patient with us. He gave us options on what we were looking for to ensure we got what we truly wanted. Jason is THE best!!!

Very bad store management. Lies.

I always find what I’m looking for at a good price and my salesperson, Jason, made me feel so special! I highly recommend this store.

I worked with Cam Morris today and he was amazing! Answered all of my questions, went out of his way to make sure they had what I wanted, and even saved me a little money! 10/10 would recommend!

We love Ashley's! The work crew is awesome! Thank you for great service! I love my new bed!!

Everyone very eager to help. They moved mountains to get me the perfect entertainment center for my home. Cam was there for me every step of the way.

It would have been easier to purchase a car rather than a sofa. I understand Mathis had bought out the Fort Smith store. They want to add furniture protection,rewards, delivery fee to price. After looking at sofa in store , I came home to look online and find that it’s $175 less on the Ashley website. The manager did price match to the online price. So beware. Check prices online before you buy. I will not buy anything else from a Mathis Bros store.

Very frustrated. I waited 12 weeks to receive my bed, then it broke. Now on month 4 of waiting for replacement parts.

Quick and friendly service will continue to be my go to place for furniture.

Staff was attentive to my needs and gave me options to consider as alternatives. Very professional and patient. Thanks Jason and Cody!

Best place to shop at and fast pace.

We were greeted as soon as we walked in but not in a pushy salesman way. Our sales associate was kind, funny, helpful and really listened to our needs and wants and helped us make the right choice. Belle is amazing and we cannot recommend her more!

10 months ago we purchased a couch and chair. Now a cushion on the couch is starting to come apart. So much for a warranty. I was told when we made the purchase that if anything happened they would have a tech come repair it. Now I'm told that a tech can't come where I'm at, BUT they will send a driver to come from Tulsa, pick up the cushion in 2 weeks and take it to Tulsa (2 hours away) where a tech would repair it then they'd have a driver bring it back. AND, I'd have to pay a fee for them to come pick it up! Warranty my rear!!! What a joke!!!

Everyone we met were so friendly and helpful. I cant say enough about our sales representative, Belle. She went above and beyond to ensure we were happy with our selections. Every option was thoroughly discussed and all questions were answered. She worked diligently explaining different financial availabilities as well. We appreciate her kindness and patience. Thank you Ashley/Mathis Brothers but more importantly, thank you Belle.

I gave Ashley a 5 star rating because the service at the store was excellent…or so I thought’. I am changing it to a 1 star. My husband and I are in our 70’s. We purchased a recliner and a sofa with recliner at both ends, in July, 2022. We also purchased a 2 year warranty. Total cost =$2700. The separate recliner quit working after the first of the year. We called and they repaired everything. Six weeks ago the recliner on the couch quit working. We called the same people and they told us they didn’t service our “area” anymore and gave us the number of another company. They have been telling us “They are working on it “…for six weeks! Today I called Ashley and they informed me that they don’t guarantee the electrical for more than one year! We purchased an additional warranty and she told me she wasn’t sure if they would cover the electrical either! Understand this; if you have an electrical recliner and it quits, you no longer have a recliner!!! There are just two of us living in our house. We don’t have children or pets! We were sold trash and a lie and we will NEVER PURCHASE FROM ASHLEY AGAIN!!!

this store is just awful, The two reps that were there did not make me feel welcomed at all whatsoever, they just looked at me like I’m lost or something how disrespectful, I’m coming there to spend my hard earned money and you guys look at me like that, made me feel like I’m not good enough to shop there or something, what? My money ain’t good enough for you people? and all that furniture they have and you cannot take none of it home, everything has to be delivered, so you will never escape a delivery fee, DO NOT shop at the store in Fort Smith Arkansas on Rogers Avenue, order it online where it says delivery free.

Very, very sweet to my Mom and myself! Courteous and kind while at the same time being quite professional!

Very Nice store good selection of stuff .

Friendly staff didn’t have what we wanted on the showroom floor but took the time to help us find what we wanted and ordered it for us.

Since new owner ship started I have seen a huge improvement. They are having more items in stock as well as top notch customer service. Can't wait to see all the remodeling complete and all new items coming

Horrible manipulation practices and a terrible experience. Beware what they do when making a purchase here because they will sneak in protection plans under the guise of points programs. If you don't pay for a protection plan they will then offer it for free but then you find out there's a $100 bonus program rolled in to your price. That bonus program is of zero value but is really just the discounted protection plan. They presented that way because it makes it seem like a kindness on their part and a great deal. Very very crafty. No matter how I tried to talk to them, they attempted to manipulate the situation into getting the extra money and would not just sell the furniture flat out. When I called out the rep on it, she was visibly upset and when I walked away she threw her iPad on the couch in anger. I bought that same furniture at another place shortly after for $450 less and without having to deal with manipulation and craftiness. Be warned.

Me and my wife were totally satisfied with Jason’s as a person and and very knowledgeable on the product that he was selling. We enjoyed our time talking with Jason and what we really wanted to buy we were totally satisfied thank you so much.

Very informative and had good service

Nick M. Is a very knowledgeable and responsible customer service /sales Rep. I would recommend all purchases be made through him and his team. He outdid himself on getting us a better deal than online. 10/10 would recommend

Martin was excellent. He helped us with the application and then had the joy of helping us find our free items. We went in for a couch and left with a living room.

Ridiculous place. Lied the hole time saying no other place in town had actually furniture in stock everywhere you had to order it. That was a lie. Got my couch the same day from another place. Kept pushing nonstop for some kind of program that had that was 100 dollars said no 100 times and the delivery fee was like 250-300 dollars something crazy. Hopefully nobody steps in this place again.

Very friendly and very professional

Extremely nice people! Amazing customer service! Highly recommend

Jessica was great to work with at the ft smith store highly recommend her

Everyone that helped me so kind I was replacing another couch I had they asked what I was looking for showed me different kinds of couches they were just so helpful so Glad I went there.

Everyone was so helpful and friendly, we are 100% satisfied with the service and the product we purchased. We found it to be high quality and reasonably priced. Thank You!

Store manager very very courteous and helpful. Salesperson was very respectful also and worked very hard to find us what we needed and wanted. I would highly recommend using Martin for your sales needs at Ashley furniture.

Martin was the best salesman! Attentive to what we asked for and very friendly, informational, and not pushy. High quality furniture that we were looking for. We weren’t going to buy same day but Martin made it too good to turn down.

The people at Ashley Furniture Fort Smith were great. They help me find the perfect sofa & really worked on getting me the best price! They even managed to get it delivered in 4 days! Thanks for everything.

My husband and I came in and was immediately helped by Josh Boyles. He went above and beyond to be super helpful and walked around with us and discussed all our options in our price range as well as color options and payment plans. We were taken the best care of by him and Steve the manager was also very welcoming and came to check and be sure that Josh was taking the best care of us. We left happy and will definitely recommend these two to anyone

We went in to look at living room furniture. Dewayne helped us find what we wanted. No high pressure sales, just a helpful young man. We will return to Ashley's next time we are looking to buy furniture.

When we walked in, the store was quiet but inviting. The sales rep Jeremy was very friendly and informative. He gave us several options to look at and picked out styles based on my homes description and what I was looking for. He helped navigate different finance options and really made our shopping experience feel easy and not rushed. Highly recommend this store location and Jeremy the sales representative. We will shop here in the future for sure.

Jason and Lindee were great. They really took care of me and I got all the furniture I wanted.

Super happy with the service and they were very knowledgeable.

we ordered a power reclining loveseat 2/15/22, to be delivered 03/15/22. They finally delivered on 04/09/22 BUT it wasn't a power recliner, it was manual. After 2 hours with customer service that went nowhere, we took it to the local store ourselves. So sad that I had to get rude with them for a refund on their screwup! They tried to argue over what we ordered, luckily we had the paid receipt showing what we ordered. I'll never order furniture again. Cash and carry only.

I would like to start this review with stating that my floor sales rep Jeremy was the absolute best. He did an outstanding job of listening to my needs for what I was shopping for, and taking me through the store, providing details of all of the area rugs, I was interested in. Now, despite the fact that Jeremy did his absolute best, and I put no fault on him for this review and the 1 star rating, Ashley Furniture in my opinion, has no concern for any customer, or potential customers. As well, despite making the purchase, after a day has gone by, I truly feel if I had known prior to entering Ashley Furniture about the stipulations in order to make any purchase in the store, I would have never shopped there. Let me state clearly, I literally felt hostage by your store, because you display and advertise a price for your assets, but when it came time to make a purchase, only then I was made aware of a delivery only stipulation, and to be honest, the price $169 is absolutely ridiculous. But... Oh wait, we can save you some money on the delivery by joining our rewards program for $99 a year. This is outright backing your customers in a corner, saying you can buy from us, "only" if you either pay a unbelievable delivery fee, or join some rewards program, otherwise, you're saying, I'm sorry Mr. Pendleton, if you don't agree to these additional costs, then we don't want your business. I am not sure how your other customers feel about this, but I can tell you honestly, I am considering highly of contacting the place of business and canceling the purchase, getting my money back and buying from another furniture store that does not do business this way. Ashley Furniture, your customers are the life of your business, why would force them in to ridiculous delivery fees or what you state is a better deal by paying a yearly membership fee? Let me just be very clear, I wanted to shop at your store, and make a cash purchase with an area rug you had in stock, load it in my truck and take it home, it's that simple. I would like to make suggestion for improving your current business model, give delivery options to your customers, offer them the rewards, but don't use it as a tactic for customers to feel forced to sign up in order to save. Finally, I'll just say, I will never shop, nor recommend Ashley Furniture to anyone I know, or even do not know, but have conversations with. I hope that that Ashley Furniture, takes this message to heart and makes the changes needed in order to better serve their customers. - Larry

The salesperson was wonderful. Sadly our recliner took twice as long to arrive due to backorder, then we've waited three months for it to be repaired. The whole undercarriage had to be replaced. I bought the extra coverage, and the company that came out just looked at it, said they had to order a part, then when the part came in, for us to call them to reschedule. Each time took weeks. It was just repaired, and the technician did not even bother to take the broken part. I do not recommend their products.

Good experience not pushy which helped me decide

I would not shop there

Very nice staff and helpful

I tried a few times to get something from here but unless it is in stock in the actual store, it seems to be nearly impossible or take a very long time to get.

This is the worst experience I have ever had !!!! We purchase a living room suite Dec. 12 , 2021. Was told delivery date would be Dec. 27 . Did not happen . They then told us delivery date would be Feb. 27 Told them that would be totally unacceptable . We asked for a refund and was told it would be 7 -10 days . We contacted them after the 10 days and said paper work had not been processed for refund . They then told us it would be 7 or 10 more days . Well guess what talked to them again today and said check had been mailed out 7 days ago from Oklahoma , City which is less than 200 miles from where we live . I could walk to Oklahoma City in that length time . JUST A WARNING TO PEOPLE NOT TO DO BUSINESS WITH THIS CO. THE STORE WE DID BUSINESS WITH WAS IN FORT SMITH AR . WENT TO CLEO,S FURNITUE BOUGHT SAME FURNITURE , WHICH WAS CHEAPER AN 4 DAY DELIVERY TIME .

Very nice place shop. Nice sales people.

Today is 2-5-22 I filed warranty claim for damaged couch 9-27-21. When I try to contact Ashley furniture they tell me I’ve called the wrong number they give me “the correct number” to call which leads to calling 10 numbers and getting nowhere day after day!!! I’ve asked for the legal team and nobody is able to get me their info. Couch has been broke for 5 months and no sign of getting it repaired under Ashley furniture 1 year warranty. NEVER shopping here again

Everyone is awesome to work with. They went out of their way to help me when the furniture shipment days got pushed way back after everything was already ordered. They contacted several other stores to find us the pieces we needed and take care of our needs. Thank you.

The staff in the store were great and this is not on them. We ordered a sectional in Sept 2021 and were told it'd be delivered Nov 2021. When I called in November they said it is now going to be delivered the day after Christmas (the store doesn't open till noon that day). So when I called they pushed back till January. I called in January on back to back days, I was then told it would be February. The next day I called I was told half would be delivered in March? Still waiting on a couch that at the earliest will be SIX months late. The communications and late delivery are unacceptable. When checking out, customers should be told to expect a half of a year wait time until delivery before checking out. We spent a lot of money to be able to sit in our living room and are still waiting to do just that. Shop elsewhere.

Large selection but a little pricey. Nice, attentive sales people.

Worst service I have ever received. We’ve been waiting for our couch since June. It was supposed to have a 6/8w tat. I can never get ahold of anyone. I keep being told that they’re processing my refund and will call me back. They NEVER DO! I’ve called around 30 times to try to sort this out since we have almost $2,000 in a deposit. Awful awful customer service. Plus all of the people on the phone will tell you different reasons why your item never showed up, meaning they’re just lying. Save your money and shop somewhere else.

We bought furniture here the employees were so kind and helpful. They did everything to ensure we was leaving with nice furniture. They have a huge variety of couches, chairs, bedroom sets, living room sets, rugs etc. Some of it is reasonably priced. Customer service is great too. Even their lower priced furniture is great quality.

We purchased two bedroom sets, one in July and one in August, and then the store got bought out to Mathis Brothers in Sept. Here we are 5 months later, trucks not showing up, trucks showing up empty, no customer support at all, horrible service, and definitely won't purchase from any Ashley HomeStore in the future.

They let me try things, gave me a drink and had me all set up before I left. They even lepee me pick out some decore.

Pay premium price for my

I thought the Fort Smith store was BAD. I ordered a bed through another company that had the name ASHLEY on it.... didn't think anything of it until having to wait 2 extra months for it to come in, but that wasn't the BAD PART. They SHIPPED OUT A COMPLETELY EMPTY BOX..... that was supposed to have a Headboard assembly that weighs 39lbs, it's been about 7 years since my last go around with this company with a couch that we had to throw in the trash, because they did not honor thier warranty, and flat out refused to do anything.... now I have it etched in my brain...TO NEVER ORDER anything THAT HAS ASHLEY as a name on it. Redicoulous

i agree, never buy anything from this store. The salesman and manager lied to me multiple times about the buying process, return process, and financing process. Returned a phone call after weeks of trying to get a hold of a manager and then didn't get a straight answer. Was more or less told it was my fault that I was lied to. Terrible costumer service. Corporate kept saying it was on the fort smith store and the store said corporate would have to deal with it. Worst purchase ever!!

ZERO STARS! My friend spent over $7,000 in this store. She order a comforter & received the wrong one. She tried to exchange it to get the correct one. They refused to exchange it & offered no assistance. The sales people were absolutely no help. Customer service is a joke. Very rude. One salesman was very rude. When she asked what she could do, if someone there could help her. This very rude salesman’s said we’ll I guess you need to call the Attorney General’s office. She will & her attorney & BBB. There will be action taken. I don’t care if Mathis bought Ashley’s this is poor service, poor company & incompetent sales people. We look forward to hearing from you & getting restitution. She has already call whatever number she’s suppose to & has emailed also. Not a shocked that, that was completely worthless & absolutely no help. Thank you for poor service & furniture

If the system would allow me to give zero stars I would in a heart beat. I bought two different sets of furniture from the same sales rep back in 2018. She talked me into both warranty plans, because she said everything we were worried about would be covered with kids/pets. DO NOT, I repeat DO NOT believe a word they say about the warranty plan, it is a scam!! I submitted my first claim this year in May 2021. A technician was not assigned to come out until September 15th, 2021. The technician came in for 5 minutes and then left without saying a word. I sent 2 follow up emails to check on the status of my warranty with no response. Finally today 10/6/21, I called the warranty company and they said that the damage was not under warranty because I didn't submit each scratch with it's own separate claim the instant it happened. Instead I submitted one claim for damage that had happened over a couple weeks. However, I did not receive any contact from the warranty company for 4 months and then no response to 2 emails trying to get a status update. Finally when I spoke with them today they said I would need to call Ashley Furniture and the technician to discuss because they would not honor their warranty. I called the Technician and spoke with his supervisor and he said the tech planned to order all the parts I needed, yet the warranty company refused to let him install the parts. However, even at this point nothing was communicated to the myself (the customer). I then called Ashley Furniture and low and behold the Fort Smith Ashley Furniture has been sold and they do not have any records dating back to 2018. Worst customer service I have ever received. I will NEVER purchase another warranty and I will NEVER shop with Ashley Furniture again. Northwest Arkansas has a ton of GREAT furniture places as well as Sofa City here in Fort Smith. Again I highly recommend that you think twice before going with Ashley Furniture or any part of their warranty program. Scam, Scam, Scam. I wasted almost $750 in warranties for no reason and I paid most of that in cash!!!

Waiting for furniture since June 25th...received it on August 2nd BROKEN-still waiting for furniture-sold at Ft. Smith store now they can't help me! Worst service I have ever recieved-now want payment and I still have no furniture!! DO NOT USE ASHELY...but they are sorry!!!

Update: Would give zero stars if I could!!!! After following the instructions given by the Response Team, they let me know that they don't have access to previous records and cant help me. Guess I am going the Better Business Bureau route to see if that can fix it. Needed to cancel an order, followed protocol on our end but the Fort Smith store has not. There is still a pending charge on our Fortiva account because the store has to cancel the transaction. Can not get ahold of anyone by phone, and the few times I have they have told me it will get taken care of. Going to physically go to store and see if that takes care of the situation. This has been a month and a half of nothing but a headache. Now, I will say the staff has always been polite but the business aspect is far from good!!!! If I can’t fix it face to face I will be trying to contact the head corporate office, CEO.

This experience has been a nightmare. Customer service is absolutely a joke. They are no help. With the wait times being so high, that should say a whole lot about the experience you will have. The delivery person called my work phone at 8:44 am, let it ring 3 times and hung up without leaving a voicemail indicating who this person was. I happened to be on a call and saw it was a Memphis number and remembered the sales person said the order would be shipped from Tennessee. I got off my call at 8:51 am and called the number back. There was no answer and the voicemail box was full. The day prior, I had called the 800 number to verify the delivery and spoke to someone letting them know my husband's phone number had changed and my work number was still valid. I let them know I worked from home full time, my husband is disabled and my father in law lives with us so we definitely would be there during the delivery window of 8:45 to 11:45. At 1:24 we still had not heard anything so we called and were told we missed the delivery. WHAT?! He then asked if there was anything else he could help with. We walked the person through what happened. He said he would send a message to the delivery guy and they would contact us to let us know if they could come back same day or what would work. We heard NOTHING. I physically went to their store to talk to them, they took down my info and said they would research what is going on and would let me know what they were going to do and would contact the driver to get it straightened out. Once again I heard, NOTHING. I called and asked to speak to a manager. They said there was nothing they could do and all I could do was reschedule for a delivery 2 weeks from now. No, I can cancel my $4,000 delivery and future deliveries. In addition to not buying the additional furniture we had planned on buying from your store because your customer service and service in general is horrible. Buyers beware. Think not twice but ten times before buying from Ashley Home Furnishings.

They were super friendly. Answered all the questions we had and made sure that we were happy with our purchase when we left!!

Everything is delay, damage

Great quality merchandise. Fantastic customer service!! Kim in the Fort Smith store was amazing!! Thank you for all your help.

I would recommend Ashley Furniture in Fort Smith.

Ordered a couch with ease and took my 3,000 out of my account, but never mentioned the 4 MONTH DELIVERY DATE! Why take my money four months in advance....

Everyone in the store was very welcoming and super helpful! They made the process of buying our new furniture a smooth process!

One Star for salesman. Otherwise complete disaster.. Still waiting for furniture order to be completed a month after delivery. Purchased over $15,000.00 of furniture. Delivery guys a joke. Didn't want to put furniture together. This is what you get for "white glove treatment". Means nothing! Still getting run around from customer service to get a technician out to fix damaged furniture! Got approval for replacing several damaged pieces but delivery dates change weekly. If you buy anything make sure to use their 6 month no fee plan. Don't purchase by cash.

Martin was so helpful! He was patient, polite, and answered all of our questions. Definitely will be recommending Ashley’s Furniture in Ft. Smith.

Great customer service, very helpful and friendly!

Great place and friendly people with reasonable prices.

Horrible customer service. Very disappointed and ended up canceling my order. Lies about delivery time, multiple discussions with customer service, and multiple people who had no idea how their company runs. I would not recommend this store to anyone.

Our sales associate Kim. Was very awesome! She helped me all the way from Kansas and was very knowledgeable! I would give 10 stars if I could!

Jessica at Ashley Furniture was very helpful and patient while we were choosing furniture for our house.

I love that Ashley has so much to choose from! They have the best selection around and good prices. Thank you Jessica for helping us out!

Great customer service

Beautiful furniture and helpful employees.

Easiest furniture shopping experience I've ever had! The sales staff was excellent and very professional (not at all like a car salesman/vulture hovering over your shoulder), the inventory was incredible, and the facility itself was very clean. I know where I'll be buying my furniture from for now on!

Kimberly was extremely efficient and helpful! Best experience ever as far as shopping for furniture.

Edited: Now, let’s talk about the rest. The delivery team dropped it off on Saturday, they did NOT build it like they were supposed to. On top of that, the hardware (bolts and screws) were not in the box. I have now talked with 5 different people in the contact center and nothing has happened. I have been hung up on more than 3 times. The contact center people are no help. I do NOT recommend buying from Ashley. The delivery team and the contact center, everyone is terrible to work with. I have been sleeping on the floor since July 31st. They say the hardware I need won’t ship out until October. And the delivery team has now missed two scheduled appointments. I will NEVER buy from Ashley again and will always tell people not to go here. Complete disaster

Husband needed a recliner, so we spent a lot of time in there. He sat in everyone 3 times some more. But we made it out. The chair should arrive in a few wks. People are nice that work there. I think most of its kinda high? That's just me though.

Brad was very helpful and not pushy at all. He even offered recommendations to other stores for a product he didn't have. Very happy with our sectional purchase. Gorgeous and comfy. Reasonably priced.

Steve and his colleague were amazing, great smooth experience with both when purchasing our sectional yesterday!

Ashley Home Store had just exsactly what I wanted ! The Salem's people could not have been more helpful, and patient I might add, a lot to look at and I never felt like I was being rushed because of other customer's ! The Best part is I got the quality I was looking for in bedding. Karen Steele, Ozark, AR

After ordering a sectional in March of 2021, we finally receive our purchase last week. Upon looking at the couch, we found that one section was broken. There are multiple rips under the back cushions, and the wood frame is broken in half. I contacted customer service less then 24 hours after the couch was delivered, and was provided a service report number and was told that I would be hearing from someone about next steps in 24-48 hours. One week later I still had not heard from anyone. I called today, and spoke to a representative, and was told that someone should have called me (which they did not) and that I should be receiving a package in 15 days. The representative could not tell me what was in this package and why I was receiving this, but he did say it was likely fabric. I asked this representative when we can get a replacement and he said I needed to call after we get this mysterious package. That is all I was told. When purchasing with Ashley we were under the impression we would receive a brand new couch, not something broken. We are extremely disappointed in this customer service and still do not have a resolution or timeline. At this point I would not recommend purchasing from this company.

Ashly furniture met all my furniture needs!

Great interaction with employees. 100% customer service. Would recommend to anyone.

They made it so easy and affordable to get a new couch/loveseat! They didn’t rush us at all and they took us to numerous different couches to test out. Once we finally found the one we loved they made the financial process as easy as 1, 2, 3!

We purchased some bedrooms furniture at Ashley Home Store. Bed, two bedside tables, two large dressers, mirror and a 5 drawer chest. The chest was delivered broken. We requested a replacement and waited, and waited, and ….. No communication. Nothing. Made some trips to the store to request this matter be resolved. Yesterday - after MANY weeks of waiting the replacement was delivered - broken. This time they didn’t even bother to take it off the truck, they realized in my driveway that it was broken, so why make the trip. This company is a complete joke. So disappointed. If anybody from Ashley bothers to read this, feel free to reach out with a solution. I won’t hold my breath.

Looked online, so I already had an idea as to what I wanted. The sales girl was on top of things! I had everything I needed ordered and paid for in less than 15 minutes. Let's see how the rest of the experience goes now that things have been ordered!!

Went in just to check out their advertised sale(s) and was pleasantly pleased to meet Bernadette. She was fabulous and walked me around to show me different options for what I was looking for to blend in with my existing collective/vintage look without having to start over. Nice furniture, great sales!

Very friendly and helpful staff

Got great service in the store with an "estimated delivery of 2 weeks." Kept getting that date pushed back and today I sat around for them to deliver. When they didn't show up I called. They said I wasn't home, then that they couldn't find the house, then that they called to ask for directions. All not true. I got texts and calls to let me know they were an hour away, but nothing after that. Then they're kind enough to let me know the furniture is still mine and won't go anywhere else, and they'd be happy to deliver next week. I moved the old furniture out this morning.... And I'm supposed to take off again next week? Very unprofessional. Won't be going back here.

Brad at Ashley furniture was wonderful & helped us with all our needs, we will be getting our new couch in a couple weeks!

Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!

I've bought furniture from Ashley's several times in the past and their quality is what kept me coming back. They've dropped their quality and you can find the exact same Chinese made furniture that Ashley's is now peddling, at most any outlet at a fraction of the cost. During my most recent visit I found out that they don't offer local pick up anymore. They closed the warehouse they had here and are now shipping everything directly from Memphis to your house and charging for delivery. The only way to avoid paying delivery is to drive to Memphis. They wanted $200 delivery for the 3 pieces of furniture I was considering.

My fiance and I worked with April and she was amazing! She was very helpful without being too pushy or making us feel overwhelmed with too much information. She helped us pick out our new mattress and we are looking forward to working with her again when we get ready to buy furniture for our home!

We were met at the door, received personal attention throughout our purchase. Our service was excellent.

Great selection.gpod quality.great service.

Ordered a sofa in March, was scheduled to be delivered on Saturday May 29th. I called on Friday to confirm the time to make sure someone was going to be home and they stated they didn’t have a delivery scheduled and it was delayed another 6-8 weeks. I never received a phone call or email letting me know the delivery was rescheduled. It was my call that even triggered them to tell me that it wasn’t going to be there. So not only was my sofa delayed again but I purchased a sofa in MARCH and have yet to receive it, and they aren’t even sure when I’m going to at this point. The explanation was “sorry, that was a communication error on our part” Edited to add: after looking through all the reviews, this is clearly a common occurrence even though the guy on the phone assured me this never happens. According to the reviews they just reschedule deliveries with no phone calls or anything. I won’t be purchasing from them again.

Our saleswoman was very nice and worked hard to get us what we wanted!

We had a great experience. Will recommend to others.

They will take your money, never deliver all the furniture, and did not ever even send all the hardware to put furniture together. They can not help at the store and direct you to call a 800 number where a different person each time(with a difficult to understand foreign accent) answers the calls. After literally dozens and dozens of phone calls over 6+ months they came and picked up the bits and pieces that were actually delivered.. then would not refund my money(paid cash) and accused me of having a second bed hid out at my home!(???) Finally got my money refunded less what I paid to have the furniture "delivered".. the parts of the furniture that they did actually deliver was already chipping! BUYER BEWARE.

We need new bedroom furniture and didn’t really want anything heavy and dark like our old set we had for years and April was very patient with me. Everyone was great, very nice furniture.

I’m a single mom and was looking for quality at a good price... today we met Kimberly at Ashley’s and when I found what I loved she worked hard to get me a reasonable amount.. she also let me go and not knowing if I’d be back was so kind. My mom and I went to 4 other furniture stores and I ended up back at Ashley’s later in the afternoon where I was so happy to see Kimberly, she greeted us with a smile, made me an awesome deal, I got what I truly wanted, my mom even got a beautiful baker’s rack for her kitchen and I can’t say how grateful I am for her kind energetic heart and professional manner, even though I have to wait till august for my wonderful pieces... it was so worth it!! When I need to add on to my set, I will definitely be back at Ashley’s seeing Ms Kimberly!!!!

Very comfortable for a 6’4” man , salesman was knowledgeable but not pushy.. great experience highly recommend

Update: after multiple scheduled deliveries that never happened they guaranteed me it would be here today (5 weeks longer than they said it would be delivered when I bought it) Not surprisingly it did not show up!😠 When I called to see where it was at, supposedly they could not find my house and didn't have service to call. Then, the representative hung up on me and now they are closed! I don't like leaving negative reviews but I feel like I have given them ample opportunity to make this right. It doesn't matter how helpful the salespeople are if you don't receive the product.

I love the atmosphere staff was very very friendly and helpful and not pushy Gabe was a great guy will I will come back to purchase more furniture thanks

When I got in there I had Jessica come and help me right away she was very patient we looked at quite a few things and settled on a new bedroom set and I love it I’m going to do all my shopping at the store from now on because they have fantastic price is very good furniture and wonderful atmosphere

As soon we walk in mr Steve helps us and show us just what we need it. . He was really help full and answered every question we had Definitely we are going back when we are in need of beautiful furniture

If I could leave a negative zero stars I would. First the salesman will lie and tell you it will be 2-3 weeks and it will be assembled. Then customer service will tell you 6-8 and it will be assembled. Delivery only assembled part of my order and it took forever to get it. I strongly suggest to go to other furniture stores. They are not America's #1 furniture store.

They have wonderful products as well as customer service!

there delivery services sucks!!

Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!

Furniture had scratches they only noticed the big cut and I've been calling them for 20 minutes with no answer. Edit still haven't received the replacement piece they was supposed to get me almost been 4 months now. And the company did a horrible job putting this together.

We ordered new living room furniture that has power, but was not told that the battery pack was sold separately until my furniture arrived without batteries. Now they want me to pay 750 for batteries for my 2 recliners and couch. I'm paying 3,300 for the recliners and couch and they made the mistake not telling me that. I'm handicapped and can't have cord laying around. I would have never bought the furniture if I would have known that.

they are great in helping you get what you need for your home ask for Christy she helped us get what we needed for our home

they had great service and were very patient with us

The expense my wife and I had at Ashley was rewarding assistance we received from our service sales person Kim greeted us with highly professional very concerning and Attentive attitude! Paid very close attention to our needs and desires. We made two purchases in are highly satisfied! Do you need more great employees like Kim, let her train them from the minute the customer comes in the show room with a smile! Thanks

We ordered furniture for our new home in February and still haven't received it all. They keep giving us dates when it will be here and we make arrangements to be off work or to have someone there for the delivery only to have them change the delivery date! They originally told us 3-4 weeks. It's been almost 10 and instead of tomorrow as promised, they are telling us May 7th now. I do not recommend buying furniture here.

Phone service couldn’t have been nicer. Very helpful and explained everything. Will buy again!

I love their customer service at the store and the furniture is great but delivery and getting exchanges on damages or any issue you may have is another story. Customer service is awful. You can’t ever get an issue fixed quickly. Once you buy it you’re on your own if you have any issues.

(Translated by Google) Very good service one hundred percent recommended (Original) Muy buen servicio cien por ciento recomendado

DO NOT purchase anything from these completely incompetent people. I ordered a set of bedroom furniture and gave them a physical address different from my mailing address (a PO Box). When they put in my delivery address, they listed my PO BOX. The shipping folks apparently lacked the intelligence to figure out that A) I did not physically live in a PO box or a post office; B) They had my phone number; and C) They could simply call me and verify the actual address for delivery. This is nothing more that STUPID, LAZY INCOMPETENCE.

The staff was really friendly & very helpful.

I was told delivery will be in a week or two. It took months!!!!!! False information given and I will be filing a complaint!

good service, informative staff

Usually customer service is excellent, expensive, well-made furniture, and you can find some awesome sales or really nice carpets here.

I bought a sectional just over a year ago and has one part that reclines. The metal on it is very thin and bends extremely easily. They had to come out and fix it twice in the 1st year and now that the 1 year warranty is up is it already broken again and they refuse to do anything. I even offered to pay for the repair but they said they only will provide parts or repair if it's under warranty. And there is no where else to get the parts from so I have no way to fix it.

Brad is a great salesperson and takes you to exactly what you ask for while making sure you get the best price possible.!!!

Has all the new styles and good customer service. Kim was very helpful and very knowledgeable about her store inventory.

I ordered a sectional a month ago and received a text a few days later saying it would be delivered April 27th. Today I notice the money has been put back in my bank account. When I call to ask why, they said it would be taken out and put back in multiple times until the sale is completed. I thought it was completed when I bought it! I also checked the delivery date hoping it would come sooner. NOPE! They said it wouldn’t be delivered until June 22nd. I have no furniture and have been using a lawn chair for a month now! I’m extremely disappointed in Ashley Furniture! If I could give zero stars I would!

1900 dollars they built me what I wanted.

Thanks Jessica it was a nice & smooth experience.. haven’t gotten my furniture yet but I’m sure I’ll love it ❤️ Will be back

If it were possible to leave less than one star i would. Yes the showroom is beautiful and the representative was very nice when I purchased $4000 worth of furniture and was told I would have it in 6 weeks. That was January 23rd. I have yet to receive my furniture and was told yesterday it would be another 3 weeks before I would receive it. Get this, I would get both ends of the sectional but not the wedge. That would come later. Who wants part of a sectional. I went back to the store yesterday and cancelled my order. I was told by the same "nice" man that someone would call me today and let me know when I would receive my check since I paid them cash back in January. No phone call all day so I called them. Guess what, it will take them another month to get my money as it is coming from Canada!! I'm surprised this place is still in business!! If your thinking about purchasing furniture here, Please Don't!!

Nice store with a lot to choose from.

If you are looking for good furniture and a salesperson that knows her products and is polite and courteous and does not rush you into making a decision ask for Christy White. She has helped us several times on several rooms of furniture. She’s the best.

Very friendly love the lady kim

Order was received on time and delivered as promised. Service was excellent.

They were very helpful for finding something I would like that was within my budget.

Very good prompt and friendly service!

Absolutely fabulous service!! Jessica Montoya gave me time to browse undisturbed, but was readily available when I had questions. Laid it all out a few pieces at a time with qualifying discounts as my total grew. She was extremely generous with her time; answered all my questions and some I didn't think to ask. Never pushed me to purchase, and that is very important to me when shopping for furniture. You couldn't ask for a better sales rep. I walked out a very satisfied customer and was able to furnish my whole house and got a 25% discount. I keep going back to Ashley's because I also love the styles and quality of furniture.

I am recovering from surgery and needed a recliner for comfort for next few weeks! Well i sat in a really nice looking recliner and went for a “ride” of comfort-electric movement and knew this was the recliner for me!! And right then in there with the discount from the anniversary sale going on i got the whole Set. Mind you i wasnt looking for a whole set! Every piece has electric reclining and headrest!! Every person will be treated to this comfort in my home! I was thrilled over this purchase walking out. Its going to be really enjoyable!! Be sure to ask for Bernadette she is great! Very pleasant! No pressure just wants to help you with your needs! This is my third purchase over years at ashley’s and its been worth it. I have always got a non interest payment plan paying out over time! I give them 5 stars out of 5.

What a pretty showroom! The fort smith location was clean, big and beautiful! It’d be a fun place to go walk around to get inspiration for your home. My staff person (Bernadette) was friendly, personable and helpful but not pushy, which was so nice. I had narrowed my options down to two pieces online and she knew exactly where they were in the store. After she found out what I liked she showed me a piece I hadn’t seen- and that was actually the one we purchased because it was so perfect for what I was looking for! It was even better than what I had found. Plus, they price matched it when we found a deal online. Then they sent me texts on the delivery which I can track! Their delivery time was the fastest, too. We looked at other stores which were 8-12 weeks delivery right now. Ashley Home Furniture is able to get it to me in 6 days! I will be back in the future for sure :)

Our saleswoman, Christie W. said she was new and right out of training, but she was very knowledgeable. We had 2 wild young boys with us and she was very patient. Went for a couch and bought a sectional, huge ottoman, rug and a kitchen table!. Can't wait to get our new stuff in!

Didn't get waited on. Prices were kind of high but I'm sure I missed some stuff. I've been to several places. I'll let y'all know which store I choose.

Great customer service!

Jessica was very helpful and professional! I’m so excited about my new bed and couldn’t be happier with Ashley’s. I will definitely be coming back when it’s time to update the furniture in the other rooms of my house!

Friendly sales people.

Okay prices but acted like they didn't want to work with us on price because we wanted to pay in cash. Had deals for financing but not cash. We went somewhere else.

Sales associates were great!!!! Atmosphere couldn't have been nicer. What a good experience and top quality merchandise only!!! Only wish I didnt have to wait.. The selling points were 0 finance charges and delivery and the fact I would get it next week and when I went back its next month. Si want it now! Overall it was great

Very pleased with our experience at Ashely. We were greeted immediately after entering the store, our sales representative was very polite and helpful. We look forward to future purchases at Ashely. We cannot wait to receive our Bladen sofas and recliner

Awesome service, employees very nice and helpful, 1 of my Fav. Stores, Great Quality Furniture. If u want to feel special, buy from them, u will b Happy u did. U deserve it, sleeping well.

Mr. Ritter, the store manager was super great!! He is open to work with the customers on promotions and prices. Love it!!

One simple chair. Paid for in cash. Paid for delivery. Chair arrived broken. This was not pointed out by the delivery people and wasn't visible. delivery people left. My wife sits in chair and almost ends up in the floor. The back is not even connected to the rest of the chair on one side. Pictures taken, contact made as directed. Imagine taking ths issue to the IRS, The DFA, or ant other government agency. They look helpful, efficient, and customer oriented compared to Ashley Furniture. I am about to be stuck with a broken chair(For which there is a duplicate at my local store they will not exchange for my broken one). that I have paid over $500.00 for.

The experience was great. He didn’t try to sale me on something I didn’t want or need, and showed exactly what I asked for. He was very friendly and professional.

After browsing by ourselves for a bit we were greeted by Steve R. Pleasant and kind person! We have never bought from Ashley before, but Steve was patient and eager to provide answers to my questions. We also met Kim for the one-two sales team approach, but not a bother as this is expected. She is also very kind. No question the sales persons are professional sales persons and are eager to make a sale, but they aren’t pushy or overbearing. <downgraded to 3 stars... end result could dictate another change> Been trying to give this a chance... We took delivery and aren't quite happy yet, so the verdict is out. Will update again later. We certainly could have been presented more mattress choices within the Tempur-Pedic line or even another brand that I believe may have helped prevent the un-comfort I'm experiencing. Dissatisfied with the run-around from the customer help team members by phone that are from out of town. After three different phone calls was told I'd get a call from a technician in 48 hours, it's now approaching 4 days and no call. The local store people don't seem to have much control over helping with customer discomfort/satisfaction.

I love this place good people

The place is great very nice and helpful employees.

Online ordering? Do NOT do it.. EVER!!! I Ordered Feb 2nd for something they said was immediately available on their website. Then I learned (after ordering) it was not and would not be in until March 6th. I waited and went to Barbados. I returned in time to accept this delivery. When I got home? I called. My calls were dropped 4 times in a row by them disconnecting me. I went online and found out why they kept dropping my calls. They could not deliver until March 18th. So my vacation was a bust because this company cannot honor their obligation. They have my money.. but I still have no product and now have to wait. I would NEVER recommend this company online. Clearly they have a lack of understanding and obligation to their customers. If I could rate them less than 1 star? I would have. So I get a response. I am told the new delivery date is the 16th. They sent me an email guaranteeing this.. I was called today. They will get me my order in April sometime because I have to keep putting off trips for work and they cannot deliver until sometime later. What a really horrible company.

Really happy with our transaction. All our questions were answered thoroughly. Our salesperson, Kevin, was very knowledgeable and helpful. Hope the delivery will be as smooth as the purchase

If you are looking for really good quality this is the place to go.

Customer service was great and our sales person Brad Baker was very patient and kind even though the hubby changed his mind on the recliner he wanted. He even got us free delivery! So if you want quality furniture with easy financing the go to Ashley! We got 24 months interest free by the way!!

The store was beautiful inside. So much to look at. The salesman Martin was so helpful and very kind. He worked to give us a good deal. The sofa and recliner are awesome. It is going to be so hard to wait for 2 no. before we get it.

We had a Wonderful experience with Kim at Ashley furniture She knew exactly what we wanted in a couch. Can’t wait to get it and use it for many years! Thank you

The store was beautifully decorated and had a massive selection to choose from. The salesmen were very kind, and Kevin showed great knowledge of the merchandise to show us exactly what we were looking for. We wanted a gray rocking recliner made of material other than leather. He showed us every piece in the store that matched what we were looking for, but it was ultimately the very first recliner he showed us that we decided to purchase. Excellent service, and he was very kind to us! We will be shopping here for our future furniture needs!

The sales rep who helped us was amazing. We went in to browse and ended up financing new beds for my sons. She was so helpful and kind. They are amazing people at Ashley’s. I will be returning to furnish more of my house.

I really wish I could give a 0 star. Ordered 10K worth of stuff at the first of January. It came 2 weeks later than they said. Understandable with everything going on. They sent me a queen mattress and a full size base. I rejected the order to make sure they would make it right. I have called 15 to 20 times a day. Spoke to Corporate, the store, been hung up on, and been disconnected. I don’t know what to do at this point. The worst experience I have ever had at a retail sales store. I never raised my voice or was rude to anyone. I work in retail sales myself. The sale isn’t over when the customer signs the dotted line. I have no clue how the store in Rogers Arkansas has any repeat business. The manager called me a week later and told me he would get everything fixed and call me back. Still waiting. Been disconnected 5 times this morning and have had 12 calls to the store that has not went through. I’m out of ideas. The bad thing is that I wanted to match my whole house but I don’t want to go through this again. Most disappointing experience I have ever had and one of my largest purchases. One lady from customer care today told me that she would cancel the order because no one would answer her either. This is insane. Sorry this post is so long but I don’t want anyone to waist the time that I have. Thanks, Daniel Daigneault

Gets orders wrong every time for the last 6 months. Like 4 in a row wrong. Absolutely do not recommend this place

Great experience. Found everything I wanted with ease. It was fast and easy.

We went in Sunday to purchase a new recliner. We were greeted at the door. But we were shocked when the salesman told us that we could buy today but it would be a minimum of 5 weeks before we receive it. Basically Ashley doesnt sell the floor models. If you purchase furniture from Ashley with 0% financing. This means your paying for items that you havent received. We left and went down the road and was able to buy a recliner and take it home that day. Ashley runs specials to get you in the door but cant take it home. WE WERE DISAPPOINTED ALL THE WAY AROUND!

The salesman are extremely friendly and helpful!

Wonderful service and our salesperson was helpful and interested in our needs and budget.

Very good

Salesperson was extremely helpful

Great service and not pushy. Very knowledgeable from sales to financing.

Kim is the absolute best! She went above and beyond for us when we came in about our shelves we didn’t receive with our order and ended up getting some other things from her as well. She is so helpful and friendly. Ask for Kim at Ashley’s!

Excellent service and prices. Anxious to have them delivered.

DO NOT use the credit offered through AcceptanceNow. It is a complete scam and rip off. They will tell you a different dollar amount on your agreement and then tack on extra interest and "club fees" These extras ending up costing me an additional $200.00 on top of the already hiked up prices. Its shady and a simple search of this company will tell you that. Just wish I had done more research myself. Please learn from my mistake and DO NOT be scammed!

Kevin was so very helpful. Helped me find exactly what I was looking for. The sleeper sofa fit me perfect. As I am only 5 foot tall. The one I picked I could actually sit all the way back and still touch the floor. I love it.

My experience with Ashley Homestore... well I had been to several places looking for specfic look, as well as online. Was met by friendly staff. I did make a purchase, only to find that I would have to wait 6 to 8 weeks for my new furniture to arrive ( only reason for 4 stars instead of 5). Was a little disappointed that furniture they had in store I couldn't take home that day. But upside, when it is delivered its completely brand new...

Very good customer service I got helped right away !!

We’ve been using Ashley since 2012. We’ve bought two living rooms and a bedroom set. Fair prices and a very helpful salesman. I’m excited to get our new sectional.

Great customer service and very knowledgeable.

Great customer service

Love this store!! Jessica Motoya and the manager was great! They have a lot to choose from ! Got a 3 piece living room set! I didn’t have to go store to store looking!!!

Good store to shop for furniture. Sales man was very helpful.

Kevin was very kind and helpful, great customer service!

The salesperson was super friendly and not pushy. They have a great selection and some Ashley exclusive items that other furniture stores can’t get. There prices aren’t the best and they charge quite a bit for delivery.

I’m only giving it 5 stars so this will be seen.. This store should get zero!! The whole process of getting my furniture has been horrible. Signed all of our papers on November 11th. I got a sectional an ottoman and two end tables. Got an “estimated” date for the 15th of December for the sectional. That day turned into the 22nd and we didn’t get our couch till the 30th. The men that delivered were terribly rude and busted my screen door. Plus we only ended up with half our sectional. Ashley’s had ordered the wrong piece. So we sent the duplicate back. We got a confirmed delivery for today the 7th of January and it didn’t come. They don’t know where it is or why we didn’t get it. So we’re back to square one. Half a sectional and an ottoman and 2 end tables that I still havnt received. Once this process is over hopefully I will get my full set of things I ordered and I will never be back again!! No one knows what they are doing! It’s completely caos.

Nice store with plenty to choose from.

Very helpful and kind. Found exactly what we were wanting 😁

I ordered two queen size bedroom suits in March of 2020. Two queen size beds with head boards & foot boards, two dressers, two chest of drawers, & four nights stands. The guy read it off to me when I bought it, but when it got delivered I had six nights stands & a missing head board and foot board.. I’ve went up there more than a hand full of times (45 minutes there & 45 minutes back home) to have them fix it and got told they would fix it and I would be getting a call. The last time I went in there I talked to someone else, (I can’t remember his name) but he finally got it where the right things would be delivered and actually called to make sure I knew when it would be here. I told them one of the times I went in there and didn’t get help that I moved since I’ve ordered it and he said he would change it. So last week I took off work half a day to be there only to call and them tell me it got pushed back because a change of address. So today, I took ANOTHER half a day off because it said it would be delivered between 12:15 and 3:15 and here it is two hours passed the latest time they should’ve been here and I don’t have anything. I called them and they said “it’s out for delivery, I can’t tell you a specific time because it doesn’t have any notes with it.” 10 MONTHS after I’ve paid in full for two complete bedroom sets and I don’t have them.

Ordered a coffee table and some end tables over the phone at our local store. Talked to Kim. She worked with me on some price matching. She was very friendly, knowledgeable, and helpful. Excited to get my furniture.

Don't order a couch from Ashley's if you want it this year. Been waiting since February for my order! Everyday is a different date for the estimated delivery date to the warehouse! The funny thing is they have sales every weekend!

Do not buy anything from this Ashley Furniture Store in Ft Smith, Arkansas!! They forged our name that furniture was delivered and it wasn’t. We filed a dispute with our credit card and finally received our money back. The first dispute was in their favor. Once we received the forged documents that the store included in the dispute, we were finally able to get our money back. They don’t answer the phone when you call the store or the 800 number. You can chat online and they do respond, which is how we have proof they showed the furniture was still in the store. Filed a dispute with BBB and they never responded. Save yourself the headache and shop somewhere else.

Brad was very helpful! We bought a beautiful bedroom set with his help. Their interior designer is amazing it's like walking into a different home with each furniture display.

Our salesman Brad was very polite and respectful. Definitely would refer him to friends.

Todos sus muebles son de la mejor calidad, y sus colchones son increíbles.

Worst service ever, the Hispanic man that is there is not good at all to be a sales man, we were looking at the furniture, we needed time to decide what we were going to buy CASH, He kept offering the finance plans so we can get anything that we didn’t want or like. I some point we made an fair offer because we were going to paid CASH, he’s response was very rude. So no buying from Ashley while he is working there! Most of my house furniture I got it from Ashley but not anymore!

We ordered a new sectional the end is September. It was scheduled for delivery October 22, they rescheduled to November 19. On the 18th I was called and said one piece was missing, I had the option to take the partial or the entire set December 17. I opted for the entire set on the 17th, on the 17th no delivery was made with no call. I called Ashley and now two pieces were missing but would be in and delivered December 23rd. On the 23rd I called to verify delivery around 9 am. No delivery, no call! I called back around 7pm to check the status and was told it wouldn’t be delivered until January 7th. I then canceled the order, I was told it would process in 24-48 hours and someone would contact me to verify. No call, I called in January 1st and was told it didn’t process until December 28th and would take an additional 7 days to process! This was horrible customer service!!!

We ordered a new sectional the end is September. It was scheduled for delivery October 22, they rescheduled to November 19. On the 18th I was called and said one piece was missing, I had the option to take the partial or the entire set December 17. I opted for the entire set on the 17th, on the 17th no delivery was made with no call. I called Ashley and now two pieces were missing but would be in and delivered December 23rd. On the 23rd I called to verify delivery around 9 am. No delivery, no call! I called back around 7pm to check the status and was told it wouldn’t be delivered until January 7th. I then canceled the order, I was told it would process in 24-48 hours and someone would contact me to verify. No call, I called in January 1st and was told it didn’t process until December 28th and would take an additional 7 days to process! This was horrible customer service!!!

Great experience buying our king bed at Ashley. They were very helpful in answering all questions we had.

The employees were so great with us and our kids. Their customer service was amazing and not only did they price match us with another furniture store that got us an even better deal. We couldn’t be more happy with our experience.

Customer service was GREAT!

Great customer service provided by all associates.

Friendly people and their prices are great. They usually have what I’m looking for.

Bernadette was really helpful answering all my questions. Ashley home store has a big selection of beautiful furniture and accessories. You won't be disappointed in shopping there for all your home needs.

So excited to have a new quality mattress! Our salesperson Chris C. was very knowledgeable about all product we were in the market for and he made it a very enjoyable experience for us. I highly recommend shopping with them no matter what you may be looking for. I'm sure we'll be sleeping much better after having visited them today!

Sales man Chris was very friendly and polite. He wasn’t pushy like other sales people I have encountered. He asked me specifics about what I was looking for and showed me what options they had available. Really tried to match what I wanted with what they offered. We were able to find exactly what I wanted. It was an overall pleasant experience.

Estimated delivery time was not accurate and our order kept getting delayed. Because of covid, we could understand that was to be expected. However, we canceled our order over 3 weeks ago and still have yet to receive our refund. Every time I get a hold of the local store (if someone does pick up) they reassure me that they will cancel it and refund us. I’ve called and talked to someone 3 times already and nothing has happened. The order is still active when I check the status. They were great up until after you’ve made the purchase. Horrible customer service.

The sales woman was more than helpful. There was no pushing she listened to my needs and definitely helped me quickly locate the right mattress for me!! Thank you so much for a streamlined experience!! God Bless

The Ashley store in Fort Smith, AR and the store in Altoona, PA, are my two favorite places. Every time I need a new piece of furniture I can always find just the right one, from shopping for myself or my family and of course now my great grandchildren I am never disapointed. But the best part is enjoying it year after year, love it 😀.

They always treat us great and always work the payment plan out for us to manage.

There are many helpful and friendly people at Ashley. Also the furniture is beautiful and quality.

Great customer service and greater furniture/accessories!

Chris was the only helpful and very knowledgeable person here. 1 star if I had not talked to Chris.

Fast, friendly service. Professional, would recommend and would shop there again.

Ordered furniture from our local store and was told it would be delivered in a month! That was 6 months ago and I still don't have it. I made contact about it on their Facebook page and was BLOCKED FOR SPEAKING THE TRUTH! I HAVE A $10,000 CREDIT CARD WITH THEM THAT I WILL NEVER USE! CALLING THE CORPORATE OFFICE TODAY ABOUT THIS ISSUE! Had to use my son Facebook account to respond! Make sure you are telling customers in ADVANCE THERE WILL BE A LONG WAIT FOR ITEMS PURCHASED! ITS CALLED DOING GOOD BUSINESS!

Ashley Furniture in Fort Smith had several lift coffee tables on display. I found exactly what I wanted. The early Black Friday sale was an added bonus. Kevin Farr was a great salesman who took time to listen and was never pushy.

Our experience with Ashley’s was great. The process was smooth and they gave us a great deal without being pushy.

Our salesman was great. Brad did a great job for us! Thank you. Store was clean and everyone was very welcoming. Thanks

UPDATE: This is about the product that we bought and not the sales person. After only 5 months of having our brand new bed, the side rails and slats completely gave way and our brand new bed broke. We followed the warranty instructions given and it has been a total mess. The parts for our brand new bed will not be here until some time in November...NOVEMBER! In the meantime, the beautiful bed that we made a serious investment on is sitting in our room, completely broken while we are sleeping on the floor. I asked customer service if the bed could be replaced and was advised that the warranty for replacement had already passed. We waited over 2 months to finally get the bed after we bought it in November of 2020 and now we are having to wait 5 months for side rails and new slats. It has been very disheartening to pay for a nice bed to only get to use it for a few months. Needless to say it has been very disappointing and we are questioning if we will ever make a purchase like that again. :( Christy was excellent and very professional. A lot of places would hover but not here. They show you some options then allow you time to look. I was very pleased.

If 0 was a rating that would be what I would give them.Horrible service. We went into the store Wednesday night needing a sectional by Sat. because we were having a birthday party at our house. They did not have exactly what we wanted but we settled for something else because we were told it would be delivered Thursday or Friday. After being on hold for 30 to 45 minutes we were finally told it would be Sat. We needed before then so we had to drop everything we were doing to come get it. We leave 30 minutes away. Thank you for adding more stress to us. Never again will be purchase anything from you.

Horrible experience. We purchased bedroom furniture for our spare bedroom for a family member who was staying with us after surgery. Needless to say they didn’t have the bed to sleep on because it got back ordered again and again. Fast forward 8 MORE weeks and dozens of phone calls and they finally schedule delivery only to call the day before and tell us only a footboard would be delivered and now we are expecting family for thanksgiving. No one can give you a straight answer nor the discount they promised you for your patience and understanding. Hopefully they refund my money quickly so I can find a bed before our family gets here. Ashley Furniture will never get another dime of mine after this horrible experience.

Martin really helped us out on getting new couches and a table set for the living room, he's an excellent salesman and doesn't shove shove a sale down your throat. 10/10 would recommend.

Sales staff were very informative and helpful!

Great customer service. I found everything I was lookin for. Ask for Donny!

My salesman and store manager worked together to get me more savings than the buy one get one 50% off and saved me a ton of money!

Would not recommend. Ordered furniture beginning of October to find out back ordered or delayed up to 2021 after hours of waiting on the phone. Store no matter what will never answer their phone! Even though they say that they have issues with their phone system they will never fix them. Called atleast 10 times throughout the month and still nothing. Store is filled with nothing but employees playing on their phones on their recliners and avoids making eye contact with you if you are looking for customer support. Only can get tracking information or support when you visit the store where they do not even know when anything is coming in. They only have estimates and won't tell you how far something is back ordered until you reach out to corporate and ask yourself. Salesmen told us furniture was pure leather when later found out through corporate that it is polyester and that it is even listed on the website as polyester. Order had a delay on our mattress and we were never contacted to find out they had our contacts in the system wrong. Canceled order but no confirmation at all still like corporate said we should have gotten. Corporate even told us they would send a chat transcript and confirmation via email but guess what? It was never sent or they also had incorrect contact also like everyone else does at Ashley. Was given compensation for the experience but later decided to just cancel everything by going to the store since how can you compensate on something that who knows will come in. Still waiting on a reversal of a $4200 hold on the account for the cancellation so cannot even purchase furniture from anywhere else.... Here is a kicker... Was told every item in the store with reclining feature would take up to half a year to come in when every other furniture store around the area comes in within days with power recline feature and more???

Thank You Brad for helping us find what we were looking for!! Great service!!!

Clean and easy to shop. Convenience.

Nice friendly people who help out without bugging the customers. Clean nice showroom

Nice store. Friendly knowledgeable staff.. Tempur pedic sales guy definitely makes us want a new bed!! Lol

Christy was extremely helpful, and made the process very easy.

Poor communication. Got late payment bill yet not received items delivery. Told would be called on delivery time. No call. Hang up on calls to customer service. Sweet talked by salesperson with no results

Our sales rep Chris, was great. Very personable and not pushy at all. Great experience!

They had my order mixed up with someone else and I almost had their items delivered to my house. I called numerous times finally cancelled my order. Now it’s going to take 4-8 weeks to get my money back. 4-8 weeks is UNACCEPTABLE!!! I’ve contacted the BBB.

Ordered a couch and love seat in June was told it would be around a month and that was ok we got a decent deal and was excited about our purchase. Was the first experience with buying new quality furniture. Well 6weeks goes by still nothing it’s horrible trying to get someone on the phone and we live an hour away so not easy to go by the store so anyway finally got the love seat in September and here it is the end of October and still waiting on the couch and or any info on it you set on hold for 20 minutes till the line hangs up or just rings and rings depending on what option you push so no we are not happy with our experience

Steve has been very knowledgeable and helpful! Very communicative and friendly!

Great service, felt very comfortable with Jessica , she found everything we asked for. I would definitely recommend Ashley HomeStore to anyone .

Very helpful and quality service. Loved Liz

Great selection of quality furniture. Outstanding customer service. Fast and professional checkout. Will shop here again!

Expensive. A rug for $799.99 is wild.

Very pleasant place, warm welcome and they tried hard to walk out with a great deal. Compliments to Steve making a purchase enjoyable and professional.

Friendly person that help us . Great quality of furniture. Thanks for your help.

My furniture was supposed to be delivered October 3, no one called or showed up. I have tried calling the store several time. No one answers the phone. I will not shop here again. I would give zero stars, but that option is not available. I just want my money back.

Very friendly and anxious to help find what you are looking for in the store. Manager was extremely helpful in choosing the right accessories. Will shop there again when the need arises.

The very best sales clerk ever!!! So helpful!!

The sales person Christy Swope was very helpful, very easy to talk with, and showed me the things that I wanted to look at, she very sweet and very understanding,

Not no to high and that is not no good

Extremely helpful staff and great selection. Reasonable prices and financing available

Worst customer service I have ever dealt with. No one answers the phones, lied to multiple times about delivery dates. Take your business elsewhere

Told the salesman what i needed, was sold junk once I was able to get home with the product, and they refuse to do a refund due to policy. Do not shop at Ashley.

Everyone is so nice at this store. Bernadette was amazing. She has already left for the evening but returned when she had recieved the message that we had returned to make a purchase. She stayed late with us, put up with our indecisive antics, and helped us make a great choice for our family. Great service and beuatiful stuff!

I was certainly happy with my experience at Ashley's a very nice man assisted me with my purchase. First I was a little reluctant to a male salesman because in my opinion how can we relate about buying furniture I wanted a womans advice and guidance. It's been 20 years since I bought new furniture and I wanted some good ole girl talk about it especially since I was alone shopping. Well Mr. Baker, got right in there with me led me right to what I was looking for!!!!! Before I go any further I must say I went in for a. Lite gray sofa lounge, when he showed them to me I started changing my mind to dark brown, then turquoise back to gray, charcoal gray back to turquoise Everytime I changed colors he told me how it was or wasn't we laughed and talked the whole time like shopping buddies but better because he offered no opinion he only gave me all the info on the sofa he walked with me around that store with pillows and sample swatches he was helping me match pillows and rugs like my bestie would do. We we're having so much fun the the lady decorating ( Rachel ) I think stopped decorating came over introduced herself to me shook my hand and showing me things like Mr. Baker was doing showing me rugs giving me decorating tips told me I made a excellent choice for where I was going to use the sofa.now I can't wait to tell my family and friends how my interior decorator put my tv room together for me WhooHoo!!! I really felt good and relaxed being indesive and didn't bore or anger Mr. Baker. I felt like hugging them both when I left the store about 3hrs. later.i got there like 3:30 stayed till like 6:30 I had a personalized shopping experience with Mr. Baker he waited on me only, til I was done!!! That was the best service ever I bought the best quality and best looking sofa chase from Ashley's yey!!! Clearly a 5 star rating from me!

Erica was great! She wasn't pushy and let us look around undisturbed and we found what we needed.

What a wonderful shopping experience! I would personally like to thank Jessica for making the entire process of finding and purchasing the perfect furniture for my new mansion absolutely quintessential. She truly has a masterful comprehension of how to help someone find their dream furniture and making it an effortless experience for me, whilst making it feel completely exclusive to me and my taste. Thanks for bringing on such a high quality and superior member to your team! 10/10 will be back! Thank you.

Jeffery Ritter the salesman was so professional and so kind! I was so impressed with him I couldn't resist but to Brag about him to the Store Manager! Haven't had amazing service like this in MANY YEARS! Thank You Jeffery for giving me Outstanding Service! And Chris..... although I already have a mattress and box spring he was also Amazing! Very Handsome Fella! Funny too! Both guys were Professional and Amazing to work with! Big Corona Hugs and Kisses to both of you! 🥰

I ordered on 7/12/20 and agreed to a delivery of 8/15. I changed my order on 7/27 because my delivery was postponed till after 8/27. That delivery date was unacceptable. I picked a bed and mattress that was IN STOCK intentionally for a closer delivery date of 8/11. Called on 8/10 and was told that it&'s been changed to 8/18! Received text message on 8/12 that the furniture is available and will be delivered on 8/29. Confirmation email received 8/28 with delivery time of 5pm-8pm on 8/29. I confirmed time via email. I called customer service at noon on 8/29 to make sure my furniture was on the truck. NOPE! The delivery date changed again to 9/8 and blamed it on the pandemic!! I am so frustrated!! I have told the in-store associates and customer service that I will pick up if I know the location. However, no one will give me pick up location. I filed a complaint on 8/30 and was contacted by the escalation team. My furniture delivery was pushed back again to 9/18. Ashley furniture is not trustworthy and will tell you anything to get your money without honoring their delivery dates. I would give Ashley furniture zero stars if I could.

I ordered on 7/12/20 and agreed to a delivery of 8/15. I changed my order on 7/27 because my delivery was postponed till after 8/27. That delivery date was unacceptable. I picked a bed and mattress that was IN STOCK intentionally for a closer delivery date of 8/11. Called on 8/10 and was told that it's been changed to 8/18! Received text message on 8/12 that the furniture is available and will be delivered on 8/29. Confirmation email received 8/28 with delivery time of 5pm-8pm on 8/29. I confirmed time via email. I called customer service at noon on 8/29 to make sure my furniture was on the truck. NOPE! The delivery date changed again to 9/8 and blamed it on the pandemic!! I am so frustrated!! I have told the in-store associates and customer service that I will pick up if I know the location. However, no one will give me pick up location. I filed a complaint on 8/30 and was contacted by the escalation team. My furniture delivery was pushed back again to 9/18. Ashley furniture is not trustworthy and will tell you anything to get your money without honoring their delivery dates. I would give Ashley furniture zero stars if I could.

This is the second time we have had trouble getting our furniture from Ashley. We purchased a sectional and recliner during there Memorial Day sale in May. We were told it was going to be a month before getting the furniture. We were given a deliver date and sold our existing couch the day before. We got a text that they would be delivering at 8 am. But the next day at 7 am we got a text saying no they aren’t delivering. It will be another month. We have gone through this same thing each month since then. All they can tell us is that they don’t know they don’t have the furniture until they go to load it on the truck for delivery. It makes absolutely no sense. We are on month 4 of waiting with no explanation and yet another delivery delay. We are just going to have to cancel our order. We have gotten the run around and each person tells us to call someone else. So disappointing and frustrating. We unfortunately will not be buying from them again.

Loved the service and left Satisfied of the purchase I made.

What a wonderful experience shopping at the store! The style of the sales people was engaging but not pushy. I linked up with Brad and he walked me through all of my options. He was excellent! Ended up making a large order. Brad did a phenomenal job looking for opportunities to make the money that I was spending go further and steering me towards what I needed and what I didn't need. I'm grateful for the help and very happy that I came in.

Everyone was polite and Chis was a big help on helping us choose a bed. Thank you Chris. I will let other people know about my experience with Ashley Home Store. Great place to purchase what you are looking for. Chris was very knowledgable about the bed we were looking for.

Will never buy from this company again. No help after months of waiting on furniture to be delivered.

We ordered and paid for our furniture on May 25th with a expected delivery time of end of June. Was given about 10 different dates and finally given a confirmed delivery date with a delivery manifest showing all pieces were being delivered on sept 5th. We gave away all of our furniture to make room for the new. 30 mins before delivery, drivers called and said they only had the 2 ottomans. And that’s all they brought. Called customer service-said that I should have all pieces as well, but then said no you should also get your chair today. I ask about the 2 sofas. She said those are on back order. Why is this the first time I’m hearing this? She wasn’t sure and couldn’t answer. We only got the 2 ottomans. No help front the store we bought from and no help from customer service. Will NEVER buy from this company again. And after I started speaking with others, they’ve had similar experiences. And now reading reviews, I wish I had done more research before buying from this company. Don’t waste your time and money!

May 25th, 2020, my wife and I decided to but new furniture, we shopped Ashley in Fort Smith. We found some and bought it, we were told we wouldn’t get it for 3 weeks and we were ok with that. 3 weeks pass and we get a text pushing our delivery back, we were disappointed but understood since the COVID thing was getting bad. Finally we received a text and a call setting up a delivery time for all our furniture SEPTEMBER 5th. That morning we gave away the furniture we currently had to make room for our new furniture. 30min before they deliver the delivery driver called to tell us he was 30 min out BUT we will only get two ottomans. I called the store and they had no idea what was going on and then said we were supposed to get a chair too. Two ottomans is all we got! They said the chair was to be delivered next week and didn’t mention the two couches. I told them that I gave all my furniture away and now have only two ottomans, and asked if I could at least have the floor models, they said no but they had discount furniture we could buy and take home today. oh, and the warranty starts when you buy the furniture not when you get it. THEY MADE NO EFFORT TO EVEN TRY TO MAKE IT RIGHT . THEY HAVE YOUR MONEY, AFTER THAT THEY DON’T CARE ABOUT YOU. Do yourself a favor and shop somewhere else!

Ashley’s associates made buying a couch enjoyable and stress free. Thank you for all your help!

I will NEVER ever buy/order from Ashley Furniture again. This place has to be the biggest joke I&'ve ever dealt with. Customer service is hands down the worst, ohhhhh IF, IF you can actually get through to anyone. It is September and I ordered a couch through them in February and within a month the feet rests broke on both sides. I paid extra for the extended insurance that would replace any damage or broken pieces for the life of the couch. When I originally called in March they put in an order for someone to come out and assess the damage....still waiting on that guy.... I kept calling and of course they said there was nothing they can do.... excuse me!?!? Later that month I received boxes of replacement parts on my front porch, so I called them back up and after waiting over an hour someone answered and told me that they were for the full size couch when it was my love seat that was broke, so big shocker, they sent me the wrong piece because Ashley Furniture has NO IDEA what their doing. I asked they to come pick them up, well they are still sitting in my garage. Once again I called again and they asked me to take pics of the damage and email them to them, well I did as they said and no one ever got back to me. So by this point it&'s been about 2-3 months. I call again and they asked me to send them pictures and send them to them as they have no notes in the system that I reported the love seat broken! Are you kidding me!?!? Started going into the store and they just kept telling me &"I have no idea what&'s going on, let&'s order a new love seat to be delivered&" ok well here we are 7 months after my first call in and still no replacement couch!!! So fed up with this place at this point. Oh but the kicker is they were still charging me this last 7 months for a broken love seat that I couldn&'t even use but yet the refused to replace.

Friendly sales staff. Good selection of furniture.

Brad helped out tremendously. That was the extent of that. I was told I was to receive weekly updates and have not had 1 update. I bought my table and chairs July 19th. Its now going on September 1st. I was given 3 different dates now and lost over 400 dollars in wages from them postponing the delivery. They refuse to accommodate any customers and refuse to go above and beyond to make up for there incompetence. I wouldn't buy from them at the moment til they fix their issues. That even includes corporate cause they guaranteed my table and chairs would be at my house the 29th and for the second time failed to even call to say it was not coming. They are quick to take your money but slow to respond or take accountability for their own mishaps. I talked to Jeremy who the manager and was supposed to get a call back Saturday and its now Monday and no call. This goes to show how little they value their customers. Its all about the money and not about the customer.

I ordered on 7/12/20 and agreed to a delivery of 8/15. I changed my order on 7/28 because my delivery was postponed till after 8/27. That delivery date was unacceptable. I picked a bed and mattress that was IN STOCK intentionally for a closer delivery date of 8/11. Called on 8/10 and was told that it's been changed to 8/18! Received text message on 8/12 that the furniture is available and will be delivered on 8/29. Confirmation email received 8/28 with delivery time of 5pm-8pm on 8/29. I confirmed time via email. I called customer service at noon on 8/29 to make sure my furniture was on the truck. NOPE! The delivery date changed again to 9/8 and blamed it on the pandemic!! I am so frustrated!! I have told the in-store associates and customer service that I will pick up if I know the location. However, no one will give me pick up location. I would give Ashley furniture zero stars if I could. Still don't have my items as of today 8/31.

Good luck getting your furniture. We bought our furniture in April and it’s end of August and we are still missing a couch. They originally told us things could be back ordered due to COVID and we said that was fine because we have living room furniture. It was only about a month later and we got the phone call saying our furniture was in and the delivery was confirmed for a Saturday. We got rid of all of our living room furniture because they confirmed the delivery. We got a text the day before deliver saying it would have to be rescheduled because the items are back ordered. Called and spoke to 3 different people and filled a complaint. They said it would be investigated and I would get a call in 24-48 hours. 2 weeks later I just went to the store in person. There was no record I ever called. They did manage to find part of our order and got it delivered so we were only sitting on the floor for about a month and a half. But we still can’t get the last couch delivered. I call and get a guaranteed delivery date and the couch never shows up. I go in store and get a guaranteed delivery date with a printed copy and it still never shows. They have offered to cancel the order but we have already paid for it and we already have 1 couch. I don’t plan on going to buy a different couch that doesn’t match.

Do not buy furniture from this store! I repeat do not buy furniture from Ashely HomeStore I have been waiting 2 months on my couch and it's still hasn't left the warehouse! I got scammed!

Bernadette was a great sales rep! She was patient enough to look through different style of living room and bedroom furniture so I can furnish my new apartment.

U can get help & pretty good prices.sales man Brad Baker was nice & helpful. The furniture her is better than anywhere I've been. Update: They sold me a love seat June 12th. Its now August 22nd & I still have not received it. The salesman said there maybe a slight delay. They have confirmed & cancel delivery date like 15 times. They were charging $129.00 to delivery it 1/10 of a mile. They did cancel that. They have one on the floor & I've asked for it. I paid cash but I can't get my money back without a penalty. They have not done anything to make this right with me. They called & scheduled a delivery on Aug 2ith but wouldn't give me a time. I was a loyal customer. I'm really upset. They had a sale today but they are selling furniture the know they don't have. They will not answer any phone calls. You have to got to the store. Its awful. I feel so cheated & really want to warn shoppers plz don't buy anything there. You will be dismissed & ignored. Not right!!

Great experience and Steve is an awesome salesman. He remembered us from two years ago

Wonderful selection of furniture high quality

Cannot get anyone to answer the phone ever. EVER.

Went there today looking for a sectional found the perfect one !!! Hollie was with us for the whole thing !! Great customer service for sure !! And the manager even came over to talk and help !

Absolutely the worst customer service experience I have ever had with a company. Would not recommend.

I ordered furniture in May the salesman checked and everything we ordered showed to be in stock, he stated we would have it in two weeks three tops. It’s now August and we still have not received they are hoping to have it to us in September. Absolutely not acceptable. Customer services is a joke every time you call you get a different answer and a supervisor never calls back as promised.

My salesman was very friendly helpful. He was also very quick and efficient which I loved.

The customer service was amazing very helpful with deciding and recommending what options were best for our purchase would recommend anyone to them on any home purchase

A waste of time. No help with the problem. Will NEVER BUY FROM ASHLEY again.

Great sales staff. Kris and Kristy worked with us to get a great price. Thanks Jim

Our salesman was very helpful and the financing is great!

Terrible experience. Pleased do yourself a favor and do not shop here. When the delivery men came and opened my entertainment center they pulled a tape dispenser out and had no rails to attach the sliding barn doors. I’m sleeping on a 4399 dollar mattress ON THE FLOOR because they forgot the rails to my bed as well. I have not received a phone call recently with any information other that text messages with pushed delivery dates. I ordered May 23rd and the only thing I have received correctly were two nightstands. This is the worst company I have ever dealt with. They promised me at the beginning while I was ordering all my items they would be delivered the same day and were not. All they want is to make a sale. This company has zero morals and terrible values. I should have read the reviews online before stepping foot in this store. After reading the reviews they need to be closed and stop all sales. Someone needs to be involved with this store and shut them down. They need to fix all the wrongs before making more sales.

We walked in to purchase a bed & the gentleman that helped us was extremely nice & helpful. I did purchase the bed & am super excited for it to be delivered!😊

I was in the market for a new living room set and Steve the sales associates was very professional and friendly. He took his time to help me find what I wanted and even though I changed my mind numerous times on this chair he did not get aggravated. I ended up purchasing a couch coffee table and chair next time I am in need of something from Ashley I will definitely ask for Steve

If I could rate them with a zero I would. There delivery service is so so terrible. We ordered a very expensive mattress and it has taken 2 months to get it. The calling service for delivery never handles anything professionally and be prepared to be waiting for an hour or more. I will NEVER buy from them again!!

Brad was awesome, very knowledgeable about products and helpful with selection. Wide variety and great quality of merchandise.

Kim Knight is a sweetheart who will help you to the best of her ability! Good quality furniture with good prices!

We received excellent customer service and the associate even went above and beyond to try and get us the best price for our product. Will definitely be back at this local store again.

Great experience!! Great salesman, very knowledgeable and easy buy!!

Don't expect anyone to answer the phone if you call this store. The same holds true for their corporate offices.

Ashley’s was very helpful with finding us our living room set. They showed us all kinds of different set that we was interested it. And didn’t stop till we found the perfect one. Thanks Ashley’s

Sales staff was not pushy, let us browse the store but was always close enough to where we could easily ask them any questions. We honestly didn’t plan on buying anything that day. We were just looking around at different stores but fell I love with this bedroom suit. The store had a great sale going on so we pulled the trigger. I highly recommend checking them out if you’re in the market for furniture.

We moves 2100 miles to live here in Arkansas and left many things behind in Washington state. We bought a big home and had few furnishings so we visited 2 stores and there was no customer service. We wondered freely around and no person helped us so we went to the next store and all Lazy boy had was a catalog to look at. Ashley Home Store was Amazing from start to finish Kevin helped us first by letting us know that All furniture will be ordered and will take about 6 weeks due to covid. Then we talked about what we needed and Kevin walked with us with a computer to mark what we liked and there were many things to like! He offered us water and when i grew a bit tired he got me a nice chair to sit in and left us to talk about the purchase. We were there for at least 3 hours and picked out a complete bedroom set, living room set and lamps, and a sitting room chairs and dining table and bar stools! It takes time to figure out what it is you want and Kevin gave us that time and kept track of everything. It was the best shopping experience we have ever had, Thanks Kevin! I never could have done it without the kindness and help Kevin gave us and we are so excited to even wait for our delivery and set up! We will not visit another furniture store again unless it says Ashley HomeStore on the building. Thanks again Kevin for your hospitality and representing a great product. Carol and Nick Talbert

I had a wonderful experience at Ashley Furniture. Brad was great to work with and made the process very easy!

We had a wonderful experience at Ashley's.... great salesman!! Thank you!!

Purchased a beautiful Leather Living room set and Rug at Ashley Furniture today!!My salesperson Martin Nunez helped me above and beyond .Very knowledgeable and polite. Would highly recommend the store. Beautiful pieces of furniture and home decor.

Easy shopping experience! Had some cute decor!

Very bad service

Great experience salesman were wonderful, good pricing, and a great selection.

Worst customer service ever. Delivery was so messed up. Just unbelievable for such a top brand store.

Worst experience ever! After placing an order on 04/21, I’m still waiting for parts of my order and no one knows even an estimated delivery. I have been told time and time a delivery date and now the item is on back order again. On top of that you can never get through to customer service & I have been waiting a week for a manager to call me back. I have always used Hanks Furniture in Fort Smith and never had problems and will continue to use Hanks in the future. I would NEVER recommend Ashley to anyone & would recommend you take your business to someone else!!

We had an awesome experience at the Ashley HomeStore. We found several things we liked and the salesperson was great in getting us the best price possible. I would definitely recommend anyone going there first for your furniture needs.

Martin and his manager were great at helping us find what we needed!! Sectional, dining room table and a breakfast nook table later we were all set!

Staff was all really nice our salesman Chris was really awesome and very helpful!!

Great sales rep. and a great experience overall. Will shop at Ashley HomeStore again.

We had a very pleasant experience today at Ashley Furniture. Purchased an entire livingroom set. Cant wait to get it!!

They have a great selection, and the staff at this location is really nice!

I gave associate Kevin Farr a rough description of what I was looking for and he matched it perfectly and helped me find the perfect rug to match!! I cannot wait to get my new couch and rug!

I have had the most disappointing service from Ashley Furniture Industries. I've been trying to use my 90 day guarantee on my original purchase. We received our original purchase on March 11, 2020. I called on April 7, 2020 to try to start the process of my 90 Sleep Guarantee. The first person I spoke to told me I had to keep the mattress for the full 90 day period before they could START the process. I felt uncomfortable with that as I was told in the store not to go past 60 days to avoid any problems, so I revisited the store of the original purchase May 9th. They told me I absolutely did not have to wait 90 days, but I did have to wait a full 30 and that was passed so they tried to help me get the process started. I sent in pictures and then called a few days later to see where I was at. They told me they needed more photos because they were not clear when I called the first time what I needed. I sent those in then I called and they told me I had to go to the store. I went to the store, again on May 31st to finalize there. We confirmed delivery and pick up on June 1st for June 3 between 10:30 - 1:30. We kept up our part of making sure everything was cleared out before they arrived, we donated our couch to charity in preparation for our new set that we confirmed delivery. We also had to take off work. We received a call at 10:20 am June 3rd, ten minutes before the schedule delivery window started and was told "we can't deliver your couches, we have to reschedule" and the lady on the phone hung up the phone before we had a chance to talk. We were told by several different people, it showed the order to be on the truck for delivery. Some people said it was all on back order. We keep getting different stories from different people, every time we speak to a person at this company. Finally, June 3th, we received another delivery confirmation or June 5th 5-8 PM. We had to rearrange a scheduled doctors appointment to make this time work. Then I received a cancellation email June 4th. So, I spent an hour and 12 minutes on the phone with Ashley call center. At first, I spoke to someone in shipping and she said it wouldn't be until at least Wednesday the 10th before they could deliver, maybe even later. She couldn't see what was in stock or not. We have out of town company visiting this weekend so, that wasn't really going to work for us. That's one day shy of the 90 days we have been most unhappy with our purchase. I asked to be transferred to someone to help me cancel my order. I spoke to Rob, a manager at the call center. Rob told me he could not help me. He said I had to go to the store to start my return process. We called the store, who has also been working, very hard to try to get answers and they too are getting the run around. I was told by that store manager that if he were to even try to start that process, he would lose his job almost instantly. Another conflict in stories. I cannot get someone one to help me. I honestly feel as though Ashley's 90 day comfort guarantee is a scam. I feel as though we are going to get the run around until it's too late and we are stuck with a miserable purchase. I will absolutely NEVER do business with Ashley again. I really want to speak to someone helpful. Someone that might possibly give an ounce of care for their customers. It's quite clear, those people do not work for Ashley Furniture Industries.

I recommend that you go check out the store. They also have products online. They will help you to find what you are looking for. Their staff is friendly and knowledgeable as well. They want you to feel like you are at home.

My delivery was repeatedly delayed, I was told after all the run around my delivery fees would be cancelled which they never were. Tried to warn my sister and now she’s dealing with the exact same issues. I’ll be clear, the people at the fort smith store are kind and try to help but their whole delivery system/warehouse workers have no interest in helping or returning calls and are straight up rude. If there were a local warehouse I would consider giving them my business again but until that day it’s not worth the headache.

I had a great time picking out my chair! I found the exact one😎

They get you in with their financing specials and the furniture looks nice. But IT IS JUNK! And they do nothing about it. Once you’ve bought it it’s your problem. Save yourself time, money and headache, shop somewhere else.

Great store, experienced staff.

Great experience with Ashley Furniture today. Store was super clean and organized, store manager was the first to greet us and the sales representative was extremely helpful and attentive to not only my family but also helped 2 other customers with their needs.

It was a pretty good time. We were looking at one piece and were excited about buying, but (even though it was on the show room floor) it wasn’t available because it was discontinued. We had to get the second best. I hope it’s worth it.

Mr. Farr wasvwas helpful and friendly! He always takes great care of us when we shop!

Brad was very nice and I loved walking through the store and finding what I wanted

Why is it when someone spends $7000 in your store and is promised delivery in 14-18 days only to find out its going to be 40 days, nobody in guest relations or customer service can help? Everyone says thats not my department, or transfers your call only for you to be disconnected! If I could give 0 stars i would.

Wh is it when someone spends $7000 in your store and is promised delivery in 14-18 days only to find out its going to be 40 days, nobody in guest relations or customer service can help? Everyone says thats not my department, or transfers your call only for you to be disconnected! if i could give 0 stars i would

A wonderful experience! The salesperson was very knowledgeable, kind, and understanding of anything I threw at them. 10/10 will return!

Customer service is poor, will never return calls or follow through with service. We purchased a sectional and 2 recliners black friday. 2 weeks later my husbands chair broke took them 2 months to replace it. Now my chair will not recline and been 1 month. NEVER buy this junk. Ashley is not what it used to be.

Confirmed time and date for delivery but they never showed up. They never called or emailed to let me know they would not be there so I discarded my old furniture in anticipation of the new furniture being delivered. Stuck with 10 guest that night with no where to sit in the living room. Went in the next day (Sunday) to find out what happened and was told it would be delivered on Monday and that they would call by 10a.m. and let me know what time. At approximately 1:30 on Monday I received a call from a salesman telling me they were rescheduling and it would probably be two more days but he wasn't sure. When they did finally get ahold of me on the 20th (two days later) they said it would now be the 23rd before I was to get my furniture. Making it a week without any and constantly being lied to. As God as my witness I will never buy another thing from this place as long as I live.

I recently purchased a $1300 sectional Couch on your website however it did not deliver on the promised date. No one called to let me know that it was going to be late, or even made an attempt to contact me at all. I have made multiple attempts to contact Ashley furniture online through cell phone and have left multiple voicemails and emails over the past week. I would have liked to solve this problem with someone however now I would just like to be done with my business with Ashley furniture. I have contacted Management of synchrony, I have contacted management of Ashley furniture and even went into the dirt smith store MULTIPLE times throughout the past few weeks in my location And they have all told me the same thing, that they couldn’t help me and I would have to contact Ashley furniture online. I am contacting the Better Business Bureau’s through email and phone call tomorrow to let them know what is going on here. This is absolutely the worst customer service I have ever had dealing with any company. I will not tolerate this and I will be getting my money back and taking my business elsewhere. I expect to hear back very soon and expect nothing less than quality customer service.

Very friendly and prompt service. Furniture has not been delivered yet. So waiting. Gave me a delivery date of 3 weeks. 3 weeks are not up yet!

(Translated by Google) They took care of me kindly, and helped me in what I needed. (Original) Me atendieron amablemente, y me ayudaron en lo que yo nesecitaba.

My sales rep was Chris, He was extremely helpful. He spent a lot of time helping me find what I was looking for. He made suggestions that fit my style and got exactly what I wanted. Thank you so much and I will be back!

Their furniture is complete junk and they do not stand behind making it right. Do yourself a favor and look elsewhere.

Very helpful was able to price match in store what we found online

all you will get is the run around. and lies.

Had good time at store help gave really good advice on product!!

Kevin helped us, he did a great job! Very good, yet was never overbearing. We purchased one piece of furniture and haven’t decided yet on a sofa and a chair. Furniture was good quality. May be back for sofa. Great job Kevin!

Was a challenging experience overall. They salvaged 3 stars bc eventually (6 weeks later) the issues were resolved.

Beautiful furniture. Good and friendly place to shop for furniture.

They were patient, with a great attitude, courteous, friendly, no pressure to select or buy. Over all, it was a smooth purchase, even though it took two visits to the store, and your salesman was phenomenal in helping with the selection and purchasing process. I would highly recommend others to visit your team and store. Thank you!l

We shopped all day until we went to Ashley. Martin was excellent help. He was helpful, but also knowledgeable. He would let us look, until we had questions. Would highly recommend shopping at Ashley, and if at all possible look up Martin for help.

Very friendly & helpful! Welcoming atmosphere. Great selection. No pressure. Highly recommend.

Super selection and a very helpful staff 🙂

I had a very good shopping experience. Friendly, not pushy. I was shopping for a recliner, and Ashley had a number of good pieces for me to choose from. I highly recommend them to anyone shopping for your home.

Very friendly and knowledgeable staff, was able to show them photos of my new apartment to find colors that will work well together they found me several options and helped my wife and I narrow it down. Would highly recomend this location to anyone needing new furnature!!

Best and first time visit the experience was awesome they found what bed I was looking for and found us extra savings they answered every question that we asked the sales team win hands down we thank you so much and we well be back

Everyone was very helpful and went out of their way to accommodate us. If we wanted something in a different option, they were very quick to look it up and knowledgeable about the furniture.

Always a great experience

Amazing customer service.

The staff was very friendly and had very in depth knowledge about their products. They helped facilitate my decision to pick a sofa without being pushy or too biased about a certain brand or style. Overall a great experience!

They went above and beyond. Excellent customer service. Very patient and knowledgeable. Able to help narrow down options and colors.

Great buying experience. Our salesman made me feel very comfortable and was patient while we made our buying decision. Super knowledge about the products and what works well for different body styles! Only reason for 4 star is the delivery timeframe is longer than we would prefer

Great store. Even better salsman

Came in to shop for a new home that we will be closing in later in the month! They gave us plenty of space and maintained social distancing throughout our shopping experience. They provided germ-x through out the store and we got 25% off!! Great experience!

They helped in out in a timely manner and I love my items. Great Job. -learicc

I was just in the Ashley Home Store Ft.Smith and was greeted by Martin Nunez an associate with the store. He knew exactly what I was looking for in a new couch. He was very helpful in looking up every one I was interested in and the price, also talked about the insurance that was available for furniture protection from spills, I had not been informed of this at other furniture stores. He will be my go to person if ever I need more quality furniture. Looking forward to my new couch, Thank -you Martin for your help....

We always find what we need and have a great experience every time we go to the store.

The friendly and professional staff at this store are an asset to the Fort Smith area. Salesman Martin was so knowledgeable about the furniture choices we made and was a mattress guru for the Tempurpedic mattress we purchased. The manager Steve was easy to work with and both he and Martin put us at ease about the choices we made, even after I changed my mind on the furniture group we purchased. Martin never batted an eye with my decision change, even after he had put everything into the computer as a purchase. This experience was a good one. We never felt pressured and are pleased with the quality of the products purchased. We highly recommend this business!!!

Worst sales experience of my life. Everyone in the store has a problem telling the truth. What they tell you they will do is not the same as what they actually do. I never knew it could be so difficult to buy a bed. I’m doubtful if I ever buy anything from them again. They are not good at answering the phone either. Waiting since 3/8/2020 for complete delivery. I have to add that my salesman, Chris, went out of his way to complete the delivery after work with his own truck. I am grateful.

My wife and I went in to the Ft. Smith store looking to purchase a new mattress, and after an hour or so of speaking with two sales associates we made our purchase. Both employees were thorough and answered all of our questions. Looking forward to sleeping on our new Tempur-pedic matress.

Brad helped us find a living room set when we had seen two we were interested online. He made sure to help us understand the protection plan and helped us get what was best for our family.

Went to the fort smith location for a mattress and found one in my price range and better than expected the store was clean and really well organized the sales person mr.baker was nice and inventive fantastic service

Price

Horrible customer service.Paid in full day of purchase and promised delivery in 3 weeks, now being told 6 to 8 weeks. Will never buy anything from Ashley again. They will tell you anything to get you to write a check then not hold up their end of the deal.

I knew want I wanted before I went into store but I like to see things in person to get more of a feel for it. I didn’t feel hassled at all, Kevin was very friendly and helpful.

Overpriced. The salesman literally creeped after us and overtly eavesdropped on our conversation. Also, they asked for our name (to write it in a log) before we left. Weird.

The salesperson listened to what I wanted and helped me find the perfect sofa! I even came out with a dining table and chairs also! All financed! I will go back to the Ft Smith store!

The customer service in the store was wonderful. I had a great experience there. If you go, I highly reccomend speaking with Brad Baker. He was very knowledgable and helpful finding the types of furniture that would fit my needs and he knew exactly where everything was on the floor. Delivery, on the other hand, has been a nightmare. 😡 Delivery date was scheduled for 2/19 and I never heard from them. I called the day before to confirm delivery. I called in the afternoon on the date of delivery, and I was told a time frame was not provided. Someone from this store sent a message to delivery, but did not call back as she said she would. When the evening came I was told that my furniture would not be delivered that day, to call back tomorrow. I called 2/20 and they rescheduled for delivery on March 4th (nearly a month after I placed my order). They cannot move other furniture in your home for you, so I had moved and got rid of another bed to make room for my new one. I have three guests coming in, and have only one bed now. 😥😡 I hate to put my family up on air mattresses... The delivery service was Stash Homes Delivery Service.

Went in this store today with cash in hand to buy outright and not even one employee greeted us and asked to help us terrible service all around! Just because we look “ rough and young ” doesn’t mean we don’t have money! We had the best customer service at every furniture store we went to today besides this store! We love Ashley’s quality but we will never be back!

Just bought a new matress at Ashley Homestore. Our salesperson, Chris, was very knowledgeable about matresses, sleep styles, and the right fit. Thank you. I went from happy to feeling deceived. I was promised a 48 hr delivery to make the sale. It will be another week. My calls aren't being returned. I will never shop Ashley again.

Great!!

I was looking for a good bed with a base and Kevin helped me locate the bed I wanted and the base. This man endured my mother and I for hour’s and was so kind and helpful. He even moved the mattress onto the base I wanted to allow me to see how it felt. I did purchase the bed and base and thank you Kevin for helping me. You are a awesome Guy! The only complaint I would have is the fact it takes so long to get my order however that’s not Kevin’s fault. Thanks again!

I went in looking at furniture, and ended up leaving with exactly what I was looking for. I also got an amazing deal! Go to Ashley Furniture Fort Smith for all your furniture needs!

Very friendly an helpful associates at the Fort Smith, Arkansas store. Would definitely visit again!

The experience in store was wonderful. They helped me find exactly what I needed and the delivery went smoothly. I am very happy and will be purchasing from Ashley in the future.

Very friendly. Didnt try to push things on us but was very helpful

Wonderful experience, Brad Baker was very gracious and helpful. No high pressure sales, was able to walk around and look at my leisure. Brad was available whenever I had a question. Very impressed with this store and the selection they have to offer.

We found the salesman knowledgeable and eager to please. We ran into some hicups but the manager worked hard to work arround them. Good products good people.

Chris was excellent. Matched an online price to give me a great deal!

Helped us in every way they good to get us everything we wanted! Highly recommended !

I bought a bedroom set and spent over $14,000 dollars. One piece of the set had a track that broke. I called in under the warranty. They sent the parts to fix it. Then they scheduled a technician to come over a month later. The tech never showed or called. I called in again to the call center and they said they would call me to schedule again. I spent 14,000 dollars and I'm getting the run around. Once they sell you this junk they don't care about the customer anymore. I'll never ever buy from Ashley Furniture again.

Worst customer service I've ever experienced. Still waiting to be credited for an order that was canceled on December 23rd. Calling doesn't help...ANOTHER trip to the store today and that will be the last time I set foot in their establishment (unless it still doesn't get resolved)!

Bad service . Couldn't get anybody to call me back. Seems like once they sell your stuff that's the end of the service. I was given a 30 day delivery date .I cancelled my order out of frustration.

Great friendly staff

I wouldn't buy anything their stuff is cheap overpriced and they won't repair anything even though !!! They promised they will

Great place to shop! Everyone was helpful and very friendly 👍

I had an excellent experience buying furniture here. Gabriel was very helpful and friendly. He answered all my questions and did not make feel as though he was rushing or pressuring me to make a decision. They had a great selection of items. Very pleased with my purchase.

Horrible customer service. They sent the wrong chairs and pretty much told us to live with it. The delivery guy messed up a spot on the table and also they refuse to do anything about it!

Ordered a couch and loveseat in November. Still has not come in. Delivery date keeps getting pushed back with no explanation. Cannot get ahold of anyone that knows what is going on. They just keep telling me to call someone else. Can’t even get ahold of someone to cancel my order. Absolutely ridiculous.

Getting the items delivered was a big headache. Scheduled dates were a joke. Then when I tried to call the store there was no answer. I had to drive to the store. When it finally was delivered they also were supposed to take the old couches. But driver said they didn't have it on their paperwork. So I had to use my garage to store it during the holidays until I could find someone that needed it. Will never use Ashley furniture again.

The sales associate, Brad, was very knowledgeable and courteous. He helped us pick out just the right bedroom suit for our daughter's rooms. We'll definitely buy from Ashley again, in the future.

We had a great experience with our salesperson, Charlotte. She was very attentive and helpful We would make the drive again from NW Arkansas!

I Went inside the store looking for a new sofa and a new bed, but they had to be ordered. The bed didn’t take long to arrive and assemble at my place of residence, however, there was an issue with the sofa and that was because it had a tear on one side of the armrest. It was returned and another was quickly sent free of defects. That was very amazing of the store to do that. Now, I can come home from work and relax on my new comfy and elegant sofa as well as catch up on some Zzzs when I go to sleep on my bed. Overall, great experience with the Ashley HomeStore Team.

Brad my sales associate was in tune to the type of furniture I was looking for and was very knowledgeable of the stores furniture that fit my needs . This was a very pleasant experience. Thank you for the friendly environment , I will recommend your store to my friends.

Good quality pieces and compatible prices. Excellent service, friendly and knowledgeable. I will be back!

The service was excellent. They were attentive without being overbearing. I never felt pressured to buy and they answered all my questions. The selection of furniture was very nice as well. I will definitely buy from them again in the future.

This store made my dreams come true. They did everything for me to get me what I wanted and needed. The staff was amazing, the products are amazing. I couldn’t have asked for a better experience

Good prices good staff

Very quick to take your money but lie about the delivery process will never set foot in this store again.

Thanks Brad for all the help. Can't wait to get our new furniture.

I agree with all the comments about customer service. I have been trying to fix the delivery time. They have me scheduled for 8 PM to 11 PM delivery. REALLY????? I&'ve been trying to correct this to AM but the customer &"service&" people are impossible to deal with. They will not fix this and simply say they have to &"contact the warehouse.&" I am so close to canceling my order. After days and days of trying to fix, I am so fed up. 0 stars for Ashley. Will NEVER recommend or go backUpdate- 12/18/19: So they finally delivered the furniture on two separate occasions. Among the furniture were two bar stools. After about a month, as I was sitting on the stool, the seat came right off causing me to fall to the ground. I took the broken bar stool to the store to return it and its pair for a refund. They refused and of course referred me to the national call center, saying that the store cannot accept returns or process refunds. So I followed instructions and called the call center manned by minimum wage employees who only follow a script but know absolutely nothing and do even less. After three calls to the call center, the service rep said all sales final, no refund! I finally found an email address for customer service (what a joke). Wrote them and got an auto reply saying I would be contacted in 24 hours. That&'s was last week.....I placed the credit card charge in dispute. Let&'s see if they care enough now to address my concern. There is no customer service whatsoever at Ashley. STAY AWAY!! They are trouble and you will regret anything you have to do with them.

I agree with all the comments about customer service. I have been trying to fix the delivery time. They have me scheduled for 8 PM to 11 PM delivery. REALLY????? I've been trying to correct this to AM but the customer "service" people are impossible to deal with. They will not fix this and simply say they have to "contact the warehouse." I am so close to canceling my order. After days and days of trying to fix, I am so fed up. 0 stars for Ashley. Will NEVER recommend or go backUpdate- 12/18/19: So they finally delivered the furniture on two separate occasions. Among the furniture were two bar stools. After about a month, as I was sitting on the stool, the seat came right off causing me to fall to the ground. I took the broken bar stool to the store to return it and its pair for a refund. They refused and of course referred me to the national call center, saying that the store cannot accept returns or process refunds. So I followed instructions and called the call center manned by minimum wage employees who only follow a script but know absolutely nothing and do even less. After three calls to the call center, the service rep said all sales final, no refund! I finally found an email address for customer service (what a joke). Wrote them and got an auto reply saying I would be contacted in 24 hours. That's was last week.....I placed the credit card charge in dispute. Let's see if they care enough now to address my concern. There is no customer service whatsoever at Ashley. STAY AWAY!! They are trouble and you will regret anything you have to do with them.

Very pleasant. Mr. Ritter was very helpful, I will be back.

By far the worse customer service I have had. The most unorganized place I have dealt with. Constantly being lied to and misled. I will never buy from this place again and I urge anyone looking for furniture to go somewhere else.

Had a good experience shopping at the store, salesman did a good job explaining things!!!

I love love love my new oversized recliner! The sales people were extremely helpful. The delivery personnel were quick and extremely helpful. An awesome experience all around!

DO NOT BUY FROM HERE!!!!!! My husband and I bought our first kitchen table from here 5 months ago. They delivered the bench and the table and said the chairs would come later. One month later they deliver 2/4 chairs that don’t even match. They take them back and a couple weeks later they re-deliver the SAME chairs. Our sales man, Allen HAS NOT BEEN HELPFUL. We go to the store to return the table and they tell us that the salesman (Allen) ordered the wrong chairs. BUT that right chairs are in stock and they will get them to us in a week. When we arrived Allen rudely says “well I tried calling you and you didn’t answer.” UHM EXCUSE ME? Why do we have to answer the phone for you to put in the CORRECT ORDER FOR THE CORRECT CHAIRS? He had been notified that he ordered the wrong ones but he was SO LAZY that he waited until we came in to fix it. Meanwhile we making our payments and thinking he is taking care of it. NOPE. Do NOT deal with him!!! This store visit WAS OCTOBER 28!!!!!! We bought our table in SEPTEMBER!! Then we get a notification that the furniture won’t in fact be delivered in one week as promised, but will actually be December 10. YES. YOU READ THAT RIGHT!!!!! At this point we are tired of fighting and just want our furniture so we decide to try and be patient. TODAY WE GET A MESSAGE SAYING ITS ON BACK ORDER & they don’t know when we will get our furniture. We bought this furniture FIVE MONTHS AGO!!! We have NO CHAIRS! NOT ONE!!! And do you think anyone from this office has reached out to us?? You’d think so right? NOPE!!! SCAM SCAM SCAM!!! I will be telling every class mate I have at ARCOM to not purchase from this JOKE of a store. Every year I will notify the class of 160 incoming students that this is NOT a reliable or good faith store and they will do nothing but take your money and leave you hanging. SHAME ON YOU!!!!!!!!!! I wish I could attach the photo of the non matching chairs they delivered to us TWICE! The EXACT SAME CHAIRS! TOTAL SCAM!!!!!

I went to the store and no one ‘accosted’ me! In other words, I was allowed to wander around, look & shop without a sales person following me around. When I got home, I decided to buy one of the couches, so I called the store. Charlotte (salesperson) walked me through the process on the phone and I have a new couch for Christmas!

Great customer experience, very friendly staff.

🌟🌟🌟🌟🌟 Gabriel the assistant manager was excellent to work with. Knew the Ashley Furniture world and wanted to help us get the best. Also this time of the year when you buy a mattress Ashley give a kid a mattress.

Got a brand new sectional had exceptional service and a great experience!!

We went into the fort smith Ashley store to purchase 4 side tables and a coffee table. We found cheaper prices on their furniture at both amazon and Walmart so we asked for their advertised price match. The manager attempted to match the price but was unable to operate his tablet. Instead of finding another tablet to complete the transaction he told us to take our business to Walmart. So we did. Walmart beat Ashley’s prices on their own furniture by 60% and they’re shipping it free. If anyone wants Ashley furniture, we suggest checking online to see what its worth before getting gouged by the store and having to deal with unprofessional managers that don’t care for your business.