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Ashley Store Jonesboro, AR
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Jonesboro, AR represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Jonesboro, Arkansas at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on Fair Park Boulevard, next to Kohl's. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
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Wonderful interaction with everyone I worked with at the Jonesboro store! They went above and beyond to help me get the item I was looking for.
Even though we didn’t buy any furniture from this store I wanted to give my experience. From the moment we walked in I was met by Salesman Chad and he was fabulous. He was very transparent and super chill. He’s exactly what a salesperson should entail.
Excellent and efficient. Didn’t take long for us to find what we wanted and Ashley was very helpful.
Representatives were professional and determined.
We had the best experience at the Jonesboro location! Tyler was SO patient and helpful! We will definitely be back!
I was in search for a new Tempurpedic mattress. I happened to be passing by Ashley Furniture and decided to go in and see what the new Tempurpedic mattress’ had to offer. I met a very helpful salesman Brian McBroom. He showed me the new line and we found the perfect one for my specific needs. I explained to him that I was just looking during my first visit and he was not pushy, but understood my timeline. Well yesterday I went and paid for the mattress! I received Excellent customer service! Thank you Brian!
Ashely was the best! She helped us the minute we walked in and made sure that we're satisfied when we left! We appreciate her!
Low pressure sales and good prices. We got what we were looking for and are happy with our experience. Tyler is a very patient and knowledgeable salesman. Great job.
BRIAN WAS GREAT!!!!!! We are so happy with our purchases & feel so assured that we will enjoy everything in our home. Seriously felt so taken care of & Brian was so personable. 5⭐️⭐️⭐️⭐️⭐️
Chad was awesome! He helped us find the right mattress to fit both of our needs.
Tyler was so helpful and made my purchase drama free.
Great experience! Have to say AJ had the patience of Job with our purchase process. We kept coming back and looking and figuring and studying, but he was great the whole way through!
Ashley was very informative and willing to help us any way she could. We enjoyed our experience at Ashley’s because of her.
Great customer service and I was assisted as soon as I entered the store and leaving. Brian, was awesome!!!
Great customer service. Nice products
Aj is A great sales man will make sure he do what he can to get you what you want go there and ask for him & the quality of my table is sturdy & looks good
Great service! Tyler was patient and professional. The moment we walked in he allowed my husband to have a seat. My husband is on oxygen and can't walk long distance. He showed us pictures before we walked any further. We bought a recliner and will return to buy our sectional. Be sure to take him a Wendy's gift card on your next trip in lol.
My experience at Ashley furniture was great. Chad was AMAZING!
Ashley is professional and knowledgeable: overall a great experience!
T.Owens was a very helpful salesman while looking for our new Mattress. He was very knowledgeable about all of the different types of mattresses and the bases. I would recommend him.
Great service
Prices are good, found what I was looking for quickly, sales reps were friendly but not pushy.
Good looking product at a fair price I heard negative reviews but after consideration decided that you get what you pay for. There are three levels of quality here. Something here for all budgets. If you want high quality, they have it. If you want affordable they got that too. Thanks Ashley for helping us out
Great service
We had a wonderful experience shopping for & purchasing a new sofa from the Ashley store. Our salesman was great and very helpful.
Made a purchase and it took forever to get. The second half of our order was never received. They kept giving us a number to text but it was a dead end eveytime.Called Memphis and was told to come there. Had order two days later! Don't bother with the Jonesboro store just go to Memphis the people there are helpful unlike that wanna be tough guy in Jonesboro 😂
Mr. Roger’s was helpful. He made the experience very pleasant. He was not forceful but let me look without him breathing down my back yet checked in on me to see if help was needed. Very easy to talk to.
AJ helped my partner and I pick out the EXACT couch we wanted! He was patient and even a little funny. Would recommend him to anyone I know and he helped us have such an easy experience!
The sales associate's name is Ashley! How fitting because she took care of us like it was her store! Very happy with her help. So happy we brought my Mother-in-Law back, and she bought a couch!
AJ was very helpful and listened to what we wanted and helped us get the furniture we wanted.
Great store… Tyler was awesome.
Great options at the store. Few of the staff (AJ) are very unprofessional and unfriendly. Tomomi the sales rep. helped us find a best deal, he is very professional.
Store is beautiful and Ms Ashley took great care of us
Worked hard for sale and very polite
Absolutely the worst experience I have ever had. Nobody can get an order right I will literally never shop at Ashley‘s again.Also don’t deal with AJ unless you want your order put in wrong and him giving attitude and blame on anyone but himself. Hopefully our order gets fixed soon and then I never have to deal with them again. if I could give 0 stars, then I would, this has all been absolutely ridiculous! Ashley‘s home store You should look into your workers so that they can provide a better service. Do better!
Tyler has amazing customer service and needs a raise!! 12/10 would recommend
Salesman was very nice, showed a few different options available, and worked to make sure I could get my chair from the distribution center that day. I did notice a difference between the price I paid in store vs online price, and the store made it right.
Tyler, the customer service agent was very friendly, professional and helpful, the moment we walked into the business. He showed us options that were available in the store which made it possible for us to make an immediate purchase. The experience was very satisfying.
AJ was super helpful and was able to help us select an amazing new sectional!
Salesman was super nice, second time i've encountered him in this store and both times he's been so friendly!
Absolutely wonderful experience!
This store is very nice. Tomomi was super helpful and nice. Was very pleased with the service we received from him. The warehouse and delivery on the other hand not so much. They had the furniture in the warehouse but still told us when they called to schedule delivery that it was on backorder and would a month before we got it. This is the second time Ashley has done this to us. The first time they said by Thanksgiving and we finally got it the week before Easter.
Ashley & Brian were so helpful!! They helped us find our perfect love seat & chair!! We’ll definitely be back!!
Brian took care of us and was awesome to work with.
Knowledgeable staff, no pressure shopping and friendly atmosphere.
Chad was wonderful, pleasant, and informative. Great experience.
I had a very good experience. Chad was very helpful and I didn’t feel pressured at all!! Will definitely be back!
Chad showed me what I wanted to look! He didn’t hover. Best experience I’ve ever had!
Joesph was very helpful and very informative about all the questions we had. He found all the discounts on the furniture. Thank you very much.
Our sales person, Tomomi Owens, was fantastic. He answered all of our questions and was so pleasant to be around. We will definitely refer others to him!
Very professional & helpful finding what we were looking for
Salesman was extremely friendly and helpful.
Very professional with delivery and sales
It was very welcoming .
Ashley and Tandra were extremely sweet and helpful as they tried to work on finding something that would work for me. I really appreciated that!
They have a really good selection of quality products. We’ve bought several things from them and never been disappointed. AJ was our sales guy and he did a great job of taking care of us and wasn’t pushy at all.
Great and easy experience from the Jonesboro location. Purchased a small dining room table and chairs..
The salesperson was very nice. He helped me to choose a mattress. He really knew a lot about them. He was very patient with me as I tried out several beds. Very nice store!
Excellent service. Our salesman was attentive and not pushy. Loved that he answered our questions and let us look freely until we decided on our purchase. Easy and hassle free.
Joseph did an amazing job. He answered any questions we had promptly and supported us throughout the process.
Tomomi was the very best sales rep I’ve worked with. Patient, kind and willing to answer all of my questions. 5 stars, hands down.
I had a very good experience with the Ashley store in Jonesboro. I actually went in shopping for my grandmother a couch and bought one for myself also. Chad was very helpful and gave us a good deal.
Very helpful associates that were able to get us what we wanted in a very quick time frame. We was greeted just as soon as we walked in but didn't feel pressured to buy anything.
Mr Owen’s and the finance lady didn’t get her name were very helpful and nice, their service is immaculate. Thank you.
John
My experience at Ashley purchasing a sectional chair was truly outstanding, all thanks to Joseph’s exceptional service. He didn’t just guide me through the purchasing process he went the extra mile by following up later to ensure I was happy with my choice.
Friendly and nice
Great experience! Found exactly what we were looking for and was able to shop without being hovered over.
A.J. was friendly and knowledgeable. I would happily work with him again. Only thing I would recommend is checking the price online first. The online price was $100 cheaper than the in-store price. Not a big deal but $100 is $100.
Chad was so kind and helpful. He answered all my questions and listened to me while I tried to figure what I wanted. Definitely recommend talking with him if you’re looking for something.
Went in here today (Black Friday) and couldn’t get one person to help us. Never had this experience at any other Ashley store (I’m from a big metropolitan city and have spent thousands of dollars at ashley - visiting my parents in Arkansas and we were ready to purchase). A taller, older gentleman looked at us multiple times and never offered to assist - he was clearly not busy with anyone at that time. Another agent told me that he was new and not sure about certain products. Made no effort whatsoever! On top of this, when I did ask an agent or two a question, they obliged with an answer and then stated they were busy with other customers. “It’s such a busy day.” So basically many customers that came after us had dedicated shoppers while we failed to get any help. It’s a great way to lose business! Also not sure if race had a factor to play in this, but it sure felt like it! Really offensive. And I will not be giving them anymore of my business for sure.
I finally my dresser today after 2 1/2 months it’s just what I wanted. The guys that delivered it was very nice
Was helped when we walked in but then was left. We had to go find the salesman to ask a few questions
We had a great experience and Ashley took great care of us.
Our sales associate, Ashley, was great! She was very knowledgeable and helped us pick out the perfect mattress. We have purchased from Ashley Home Store on several occasions and have always been happy with our furniture and the service.
Amazing 5 star personal service! Thank you for making the purchase so easy!
Nice people. Helpful. Not too pushy.
Chad was super helpful, informative but knew not to push or try to oversell with us. And that’s just what we like!
Easy to shop and can’t wait for my chair
Good service in the store looking for good service on the delivery
When we went to Ashley’s, we were greeted by Brian. He was an excellent man for the job. He created a great atmosphere for us as we went back and forth trying to choice the right mattress for us. He made sure to provide information on the different types, how it would affect our physical/mental health, and what we would expect when we receive our mattress. He was very professional, very patient, and made sure we left with no questions and a smile on our faces.
We had a wonderful experience. Mr. McBroom was very helpful and made it very easy to purchase what we wanted. Would do business there again.
Sales girl was very kind, listened and understood exactly what we wanted. Will recommend.
I really didn't know what I wanted for my den, but the sales rep let me browse and answered all my questions. I found the perfect sofa and love seat that are pet proof!
Ms. Ashley Richard’s was so helpful. Shes’s definitely an awesome sell associate!!
Great customer service! Simple buying process. Would definitely recommend everybody at Ashley! AJ and Ashley helped us so much and were very kind
I will always shop @Ashley for my furniture needs. Every experience I’ve had with the salesmen were terrific they are very patient, friendly, and helpful!
Looking For A New Queen Mattress For My Bedroom, Which I Found After Much Ado.
Very friendly and helpful
Brian was great!
Charles is an amazing salesman and wanted to sell us what we felt comfortable with not pushy at all Jonesboro AR store definitely will go back for future purchases !!!!
Plenty of furnishings to choose from Aj was very helpful in finding what I was looking for and it was on sale. I didn't realize they make zero gravity furniture. And it's comfortable to say the least.
I was greeted with kindness upon entering the store and didn't feel forced to make a purchase. So many beautiful pieces to choose from and very helpful sales team. I so happy I dropped by to take a look at what they had.
Ashley was our salesperson. She was very nice & professional. She gave us a great experience with Ashley Furniture in Jonesboro. AR. We would gladly go back in future furniture needs.
I was in need of a lift chair at 7:30 pm Tuesday evening just before closing. For my Husband who had a hip replacement on Monday and a dislocation on Tuesday of the Same hip! The hip dislocated because of the chair we were using at home and I needed the lift chair to take him home in a few hrs. Everyone was so helpful and Sympathetic of my situation. They had me in and out and back to the hospital for my Husband's next procedure. He's home now and feels much safer getting up and down. Thank you so much Ashley home furniture!
The customer service and guidance in choosing the right piece for our home was exceptional. We will be back to pick up some more items!! Thank you for your kindness and help.
Easy, fast, Chad was knowledgeable and quick to greet us too. I love good customer service.
Brian McBroom is absolutely the best!! Very easy to talk with, understands your needs, and was able to make the numbers work for my circumstances!
We were greeted upon arrival to the store and asked if they could help us. My husband told them what we needed and they took us directly to what he wanted. Brian and Barbara Jean helped us SO much! We were able to appt for credit and got everything we needed!! Very pleased and impressed with the knowledge and help given! We WILL be going back!♥️
Delivered my bed frame with missing rails, which are still missing and pushed the delivery of my dresser to another whole week, which hopefully when it does come, it has all the pieces unlike my bed frame, first time customer, very bad experience
Great Service, Friendly staff, easy process.
The store was nice and well maintained. The staff was friendly and courteous. They even let our kids do their thing while we shopped around (they weren’t super wild). Brian was a great salesperson, giving us our distance while staying close enough for us to ask questions if needed.
Great service and selection. This is the 3rd time we have bought from Ashley and have not been disappointed.
AJ was very helpful. Attentive service and fair prices.
We had a fantastic experience with the help of Chad! We caught them at a great time with an awesome sale and deal going on. I was losing hope on finding the perfect bedroom set, but we found it and at an amazing price!! Bonus: I also finally found a dining table that I had been looking for for the last 4 years & it was also included in my sale bundle!!! So so happy. I will absolutely come here again for any furniture needs. 🙌🏻
I would highly discourage buying from Ashley furniture. We purchased a sectional recently and were told they had it in stock and ready for pickup at their Memphis distribution center. After driving 2 1/2 hours to Memphis, we were told once we got there that the store did not correctly fill out the paperwork therefore we could not take the couch with us, but that someone would be in the office on Monday who could take care of it and we could come back then. Ashley DOES NOT allow for delivery to the store locally in Jonesboro. It has to be either shipped to your home or you have to pick up in Memphis and it is a hit or miss whether or not you will be able to get your furniture once you arrive in Memphis. I canceled my order and now I am still waiting for a refund. This is DAY three because apparently Ashley is behind on those requests. They obviously do not prioritize customer service or they would not make it so difficult for the customer to purchase and obtain their furniture.
We told Chad what we were looking for and he showed me what we had to choose from and the price was great
I have experienced really bad customer service.
Very helpful and friendly. The salespeople were not aggressive and was a stress free environment
Great people not pushing a sale on the customer will be buying from again
Great service. Brian was friendly and very helpful during our process of finding the right mattress.
AJ is the best!
Great people to work with.
Ashley was amazing from beginning to end!! We will definitely be going back to her for anything we need from here on out
During my visit Ms. Ashley Richards was so wonderful and pleasant, she handled everything like a champ. I so pleased with her. I told her she did for me that I couldn't do for myself. She gave me courage to try and it worked for me. She is the best in my book. I will continue to shop with Ashley, because of Ashley. Thanks
Ashley was great and worked with us!
Very attentive salesperson.
Craig was one of the best sales associates I’ve ever seen and he made the furniture buying experience pure joy from beginning to end. Wouldn’t go anywhere else.
Brian McBroom of Ashley Furniture, Jonesboro AR, was a great help to me as I was just home from the hospital recovering from surgery. We exchanged countless text messages, with Brian patiently and thoroughly answering each of my questions and concerns, including measurements to fit through French doors. Thank you again, Brian, you were a pleasure to buy from.
AJ and Whitney were very helpful in helping us pick out a mattress and were very nice. When we need something else we will go back to Ashley’s.
Very nice helpful and understanding
Helpful staff. Good selection of furniture for ever room in your home. Easy financing and free delivery.
The salesman, Mr. McBroom was absolutely wonderful. He was very patient and very helpful. What can I say, w left with the couch!!
Enjoyed the salesman very nice and helpful, gave us the complete information about the products. Great experience thanks for all the help
It was an awesome experience for us and the salesman was as good as we’ve ever dealt with!!
Very professional and polite Salesman. Pleasure to do business with him.
Great interaction with the salesman.
I will definitely purchase more furniture from Ashley’s Furniture Store. The person who helped me was so helpful!
Very helpful staff. Great prices. Great quality products.
I had a great experience at Ashley Homestore. The store had a lot of beautiful furniture and the displays were awesome. If you need help just ask for Adam Kary he was so helpful. Thank you 😊
The Staff at Ashley Furniture was very friendly and helpful. They answered all our questions.
They are good at getting me what I want, If it's not in the store they will get it for you, If I need anything else I will go back, Very well, mannered and not p****
Sales staff was informative. A lil pushy when you first walk in. The guy that was helping me had to call someone else to help him. That's fine if you don't know much about the product. I didn't like that they want add all these add ons to it. Might not have been a lot of money to them, however it's a lot to me. Telling people if you dont buy a "protective plan" it voids the warranty of the product. That doesn't make sense. If that's the case, why have a warranty. I found something exactly like what I wanted somewhere else for less than half of what they were charging. I get that furniture stores are excessively overpriced, they were a lot higher on everything.
Great place. Good people. Got exactly what I wanted and for a great price.
Waited a long time. Product is good.
Friendly, knowledgeable staff with excellent customer service. Helped us make our purchase smooth and effortless. Great selection to choose from. Took our needs and assisted us in finding the best item and price!
They were so nice and very helpful
Couldn’t ask for better service!
Jonesboro store-kind & helpful BUT sofa has broken seam & can’t get ahold of anyone! Sent pics to # provided within 48 hours of delivery. No response! Pics attached. I am planning to retire soon & wanted nice furniture to last the rest of my life but now this seam will rip completely down the sitting cushion to the ground. In the store I picked a piece of fuzz off the sofa. So when I saw the ripped thread I thought it was fuzz, but it wasn’t!! The seam had already come loose 3 stitches length. What a rip off! Spent $3,000 on living room furniture & the sofa has a broken seam in the worst place possible!! No one has contacted me! When I went in on March 7 to finalize my purchase, Chad was my salesman & he is amazing ! When I would tell him what the (dark-haired overweight) salesman and a manager (at desk w/ light colored, short hair) had said on March 5th, Chad said 3 different times “that’s not right or that’s not true). I truly wish Chad would have been my original salesman because I purchased several items and was going to purchase another and Chad told me that I needed to wait until my stuff was delivered and after a couple of days see if I still felt the same. I love my furniture but a company that will not stand behind its products is not to be trusted! I wish I had read all these reviews before I made my purchase. I wanted to be able to show off my new furniture but now I have to keep it hidden with a throw and then explain what happened and tell them how horrible Ashley customer service is and be careful who your salesman is because they will tell you different things. ONE MORE THING: I have read several post about dog hair being on the underside of cushions, well, I have a medium size dog, and they repeatedly asked me to bring him in the store, so that’s why you have dog hair on your furniture. I never would bring mine in, but the entire time I was thinking, how nasty! Think of all the other dogs who came in climbing, sitting, scratching etc. on this furniture ! pdtqueenbee@yahoo
Great shopping experience with Brian who was super helpful in helping us find exactly what we needed for our space at a great price!
My salesperson Ashley was awesome and very helpful !
Wonderful service.
Chad was extremely helpful, very knowledgeable, and not pushy. Excellent customer service. Would and will do business here again!
Brian was great. Not pushy but determined to get us the best deal. Enjoyed working with him. Very personable.
Easiest buying experience to date. Ashley, assisted my wife and I in finding the perfect bedroom suite. She was patient, personable, and professional througout the experience.
Aj was amazing and helpful. He was with us the whole way and answered questiopushed. He was polite and not pushey.
furniture is only 4 years old and I keep having to have them replace parts even though I take care of my furniture, its impossible to get ahold of anyone on the phone. i will never buy Ashley products again.
Chad was an awesome sales person.
Friendly and weren’t pushy we found what we wanted and are happy customers thanks again 🙏
Ashley Furniture was such a pleasant experience today! My husband and I were greeted very quickly by Brian, and I’m so happy he helped us find the living room furniture we were looking for in the budget we wanted to stay in! I think we all share the apprehension of encountering a pushy salesperson but Brian was never pushy in any shape or form and was extremely refreshing company. He did also show us some lovely mattresses and I definitely look forward to returning to the store when we upgrade our mattress. If you’re in the market for some new furniture I HIGHLY recommend going to Ashley and seeking out Brian for your wants and needs! I can’t wait for our new living room setup to arrive!
Hi my name is Victor I was in Ashley furniture store and I was looking for a recliner for my mother spoke to one of the sales reps Anthony, and he help me in every way to find the chair I was looking for. I was completely satisfied along with the hospitality and the help that was given by the sales rep not only I will continue to shop at Ashley furniture, but I will also share my experience with others as well. I find this is the store with just about anything that you’re looking for and that would make your home better. Thanks Ashley furniture.
Brian was a great salesman very kind polite and knowledgeable I’m glad I bought my new living room furniture from him and I am extremely happy how he made the process so easy
We had a very good experience today. Brian was a huge help. We appreciated him taking the time, giving detailed information and spent time showing us other options. Definitely a 5/5 experience.
Ashley was wonderful help and made the process of ordering my new couch and loveseat a breeze! Thanks so much ~Jodi
Excellent Salesmanship! Salesman was very patient and not pushy!! He was Perfect!!!
Chad was very professional and guided me to the perfect piece for my new home! I will be back to add more items to my nest soon!
Chad helped me with my purchase and I couldn’t be more thrilled! I was looking for a leather sofa and right away he wanted me to be knowledgeable about their product. He wasn’t pushing me to buy a sofa, he listened and helped me make the best decision for me. Thank you, Chad.
Ashley helped answer all my questions and concerns. Was honest and helped guide me towards a product that was the best options for what I needed with my pets and children.
Always a great experience with Ashley Jonesboro
Chad was a great sales person, no pressure, just very informative and allowed us to shop giving us info along the way.
AJ(Adam)was great to work with. I strongly recommend anyone shopping there he's the Guy.
Went looking for a recliner for my husband . Ashley had a great selection . Sales personnel Adam did a great job working a deal for us. We will shop here again.
AJ (Adam) was a great help on my first visit & was so great about being y pieces over to see how they went together. Chad helped so much today & helped me pick out the most amazing furniture that I can not wait to get into my new place.
We knew Ashley Store had a good reputation so it was the first place we went to. AJ was quick to help and was a great hype man through out the buying process. We’ll definitely be going back for future purchases.
Ok but could have been better.
Went above and beyond to help me find what I was looking for
Brian was very helpful with assisting in our decision in furniture. Process was simple. Very good experience.
Chad did a great job showing us what we shared we were looking for. Answered all our questions while allowing us time and space to make a decision. Excellent experience! We will use Chad again.
It was a.pleasure to shop at Ashley's in Jonesboro. Dealing with Bryan was a pleasure. Sales associates are usually pushy and put pressure on the customer to purchase something, even if it isn't what they need or want. That wasn't the case with Bryan. We told him what we wanted and he showed us what you had to offer and then let us alone to shop. He was there if we had questions. We enjoyed our shopping trip and I am sure we will enjoy our purchase. Bryan is an asset to your company.
AJ was so helpful, fantastic customer service, and very accommodating. We had a great experience while there picking out the perfect sectional!
Ashley furniture is junk. You purchase an extra warranty on your furniture then you are told that is expired. Ok. I bought my furniture a year ago and it was 5 year extended warranty. The math just doesn’t add up. I will never purchase any other product from Ashley this is poor quality material and the people are even worse. No help at all.
Chad was our salesman and he was very pleasant, helpful and knowledgeable. We would definitely return for any future furniture that we may need.
Chad was so hospitable and accommodating. He was willing to make sure all of my concerns and doubts were addressed and was just the best all the way around!! Will definitely be going back to work with Chad, as well as lots of referrals!!
Really good and friendly
The sales rep Ashley is completely incredible she made sure to put my service first.
Nice helpful
Thanks Ashley for all your help with our purchase at your Jonesboro store. We will be back soon for our next purchase and hope you're there to help us. 👍😀
Our sales associate directed us in the store to what we were looking for. He was not a pushy salesman but was very helpful.
Very helpful and friendly
AJ ordered the wrong chair then try to blame someone else when he was at fault. It was a big ordeal and his smart and rude comments through text made me never want to go back to Ashley home store again. After I threatened to bring it back and get a refund he offered me the chair I originally wanted off the show floor. In my opinion AJ I told you what I wanted when I ordered the chair and you failed to get it correct. If you wasn't humming and singing the whole time you was making my order you might have gotten it right. Maybe one day you'll get better at your job but today you get 0 stars....
The service was Great! Our salesman was Tomomi.
Was fast and professional
AJ and Caden were wonderful and we would recommend.
Very good experience. My living room furniture arrived on time and in perfect condition. The set up was performed quickly and easily. The delivery scheduling process was painless via Jenny the chatbot. I was kept informed of the progress throughout the whole process. I had an excellent experience, and would recommend Ashley to anyone looking to buy new furniture.
Very Friendly, knowledgeable Have shopped/bought there many times
The sales associate was GREAT. Very understanding when I had to go get more money, remembered me from the day before, extremely helpful. 10 Stars to him
Excellent service, and great first time experience! Ask for Bryan. He's extremely personable, friendly, and very patient.. I'll rate Ashely's a 10 out of 10..
Decent inventory selection, good sales Rep., but then.... 1. Warehouse delivered defective sofa. 2. 3-week wait for repair, appointment then canceled/employee quit. 3. Another 3-week wait, second appt results in ordering part. 4. Part arrives, but *I* have to call again to get tech back to install it? 5. ANOTHER 3-week wait and a huge box in my way for the meantime.... Do NOT let your delivery driver leave your home until they make sure it's not defective! Seriously makes me question the quality of their product.
Great customer service very friendly staff, would highly recommend!!!
Chad was very helpful.
Great place, great prices.
Friendly, helpful, knowledgeable and professional! All you could ask for! I will be going back!
Love this store! Adam was amazing. We were able to get exactly what we wanted and for a fair price. Adam answered every question I had and gave me multiple options to choose from and was very down to earth. It’s nice having someone to help navigate through the process instead of rushing and pushing. Definitely recommend going and talking with Adam and also ask about their mattresses! So much knowledge.
Love love love ADAM! Not only was he able to get us what we wanted and where we needed to be but helped us through every step of the way while answering every question we had about different products and different brands and different financing options in store and online. Adam got us taken care of within a matter of an hour and plan on coming in again on Monday again to finish up on some other home projects! Thank you Adam!
I went in to just look at a table and ended up buying a dining room set and a bed. Ashley Richards was my sales clerk and did an amazing job! No pressure at all and was very helpful!! Will definitely return.
I absolutely enjoyed looking for my dining room table and chairs. The gentleman that helped me was so good explaining everything to me.
AJ was awesome, took the time to help me find the right bed and got my grandchildren set up with the tv while I shopped. I will be back again and will send my friends. Thanks AJ for your kindness and for taking your time to help me.
We came in knowing what we were looking for, Chad came up and let us know the specials and helped us find everything we wanted!! It was such an easy process of getting what we wanted ordered and scheduled for delivery! The prices were better than we thought they were gonna be! Highly recommend!
Very nice sales rep A J. Answered questions, took measurements, looked at pictures with me. Went over everything in detail with me and gave me financing options easy to work with.
My husband and I had a great experience buying a living room set and a mattress for our new home. Chad was so helpful and very knowledgeable about all the items we were looking at. We would definitely recommend others to shop at this store.
The salesman was so polite and very helpful.
Great experience! Got exactly what I was in-visioning with the help of our salesman! So kind and will continue to purchase all my furniture and home needs from here!
We don't care for the looks of the Ashley recliners. The top portion of the seat cushion is too narrow. The sales person was knowledgeable and not high pressure. I recommend this home furnishing store.
Haven't bought anything yet but the lady that I spoke to was very helpful her name was Ashley
very amazing experience!! great people and wonderful help
Chad was so helpful!! He didn’t pressure us into buying and searched all over his recliner selection for my husband. Great service and great price!
Great selection and excellent customer service! Ashley and Chad were a pleasure to work with and the made the purchasing experience seamless! Would definitely recommend and shop there again!
Ashley was extremely helpful and very knowledgeable about th items we were looking to buy.
Customer service was amazing, they worked with me until I found the perfect match ❤️
AJ went above and beyond to help us!
Really helpful people there, glad we chose to see them.
Great experience, will go back!
Tomomi was very helpful and pleasant! 10/10!
I was greeted by Brian McBroom when we come in. He listened to what I was looking for showed us all the added features. I was very pleased with his service. Thank you Brian
I bought a mattress set but they talked me out of what I wanted them it took long for them to spend my Max credit than it took me to buy a car. The sales person was friendly but I did explain to him that I am on a fixed income. That still didn't seem to matter to him
Brian was ver helpful !!
Friendly! Pricey
It was very good. AJ made extra effort helping me with the purchase and picking up. Great job AJ !!!!!
Ben was a great help made sure we tried several items before making our final selection
Loved our salesman!
Brian was very knowledgeable and provided us with professional service explaining details, options as well as showing a variety of products to suit our needs.
Ashley was very helpful a patient with us. Excellent job!
MS ASHLEY WAS A GREAT HELP Great customer service Great patience
Do yourself a favor, go to Ashley Homestore and ask for Ben Hood! He helped us out with a house full of furniture for a great price. 10/10 recommend!
Ben was fabulous in helping us pick out furniture for our new home! Great service and very personable. Overall fantastic experience.
Excellent , needs to be salesman of the year, tomomi owens he is the only reason we love the place and the price
Super friendly and really helpful! Definitely love Ashley helping us. She greeted us nicely and had helped us out. Definitely will have her help us again!
Salesperson is very good and very useful 👍
What a great experience. Quick service, and willingness to explain.
Our salesman, Adam, was awesome, not pushy at all, gave us privacy to talk when we asked for it, worked at getting our payments where we needed them, and he was super friendly. We had a really good experience.
Ben was amazing! I enjoyed talking with him and he did an amazing job helping me find the perfect sleeper sofa !
Thank you for Ben Hood. He came right away as we entered the store. He was professional and helpful. He was very welcoming with a pleasant smile as a sales person should be. Thank you for choosing Ben as an employee for your company. Upon leaving the store I was telling the manager at the desk how kind and helpful Ben was and I never got a smile. But that’s ok I will come again for purchases. Thank you
Mr. Owen's was great. He took care of everything for me over the phone. I was very pleased with the service I got
Great experience
I will give a 4. If delivery is on time then I will go a 5.
Got the dining set that my wife truly wanted. It was decently priced and Mr. Owens helped me to get it ordered without any problems. This was the Jonesboro Arkansas store.
Great service. They were patient with us trying to decide what was best for us. We were able to get our items the same day.
Nice and helpful
I went in to look at the Purple mattress that was advertised on TV. Nobody ever showed it to me. But The sales associate Ben was so supper nice. Adam kept pushing me to get the mattress pad prefector. So no a docent times. Then they changed the price from $33.00 a month to $67.00 a month said no. But ended up with a mattress for $39.00 a month. But not a Purple one.
I went in about an hour from closing to find a couch quickly for my apartment, and Chad helped to find the exact couch that I was looking for. It was a very simple and quick experience. I looked forward to purchasing more items from this location.
Chad made the experience seamless. It was a pleasure doing business with him. Very knowledgeable and articulated in explaining the ins and outs of the process. And he would rather you get something you like than something that you don’t need. If you go to Ashely for your furniture needs I would highly recommend asking for Chad.
Gr8 deal
Enjoyable experience
Genuinely, my husband and I have never been treated so poorly in a store before. We went in to look at headboard with rails and footboard. We looked at the clearance sale they had going on and inquired about one. The salesman was saying he wouldn't sell to us unless we bought the set. We even told him what we were there for when walking in and he pointed us in that direction. There's a huge difference in a $400 bed set and a $3,000 bedroom set. He went on a big rant about why he wouldn't sell to us and how his boss would get angry at him for selling a piece alone and how all the other clearance items are also like that, you can't buy unless the whole set is bought. It was just embarrassing that a 40-ish year old man was doing fake pouting mouth and he's "so sad" he can't sell to us. At that point we walked out. I was willing to buy on the spot, I have an Ashley credit card. The way he acted was embarrassing and how he wouldn't show us any sets unless a big purchases was disgusting.
Cool
Salesman was very nice, and knowledgeable, he showed great interest in what I was looking for. I had a great experience
I will never shop here again.
Great friendly service without the pressure to buy.
Salesman and manager state delivery will be in 2 weeks, I’m sitting all day waiting. When I call you can’t get through to anyone, you have to text the warehouse and wait for them to text you back. I tell them about my botched up delivery and they have no clue who the salesman or manager are and my furniture can’t be delivered for another 5 weeks. Then when it’s ready to deliver they only have 2 chairs of the dining room set. Won’t be shopping here again.
Friendly staff! They were patient and helped us find the perfect bed!
We had a Great experience shopping at Ashley in Jonesboro. Ben and Adam were so nice in helping us choose the perfect dinette set for our home at a great price.
I have now shopped twice here and both times were amazing experiences. The staff is great and not pushy. They give you your space to look around while still making suggestions to meet your desires.
Awesome experience second time purchasing furniture and will be our first stop everytime
Salesman was great. My problem was I bought tv stand on a Thursday and salesman said it would be delivered on following Tuesday. So I took off work to be there for the arrival and install. I get a phone call and it doesn’t get put on the truck so now it’s supposed to arrive Friday. Guess what another no show. After calling 20 plus times (no answers) and another week goes by I finally am able to make it back to the store. Let’s just say if I didn’t show up to the store then I wouldn’t have gotten my tv stand. After it wasn’t put on the truck the second time it was kicked out of the system. (I was charged right away for the tv stand)
The sales lady Ashley was very friendly and made sure we got the best price for all of our great items 😌
Mr. Owens truly went above and beyond to make sure I had everything I need in a timely fashion. He was patient professional and knowledgeable. Great experience and service.
Very professional and knowledgeable.
AJ did a great job
I had a great experience. First time buying a couch and the process was great! The guy who assisted me was so nice and efficient with his work.
We were met with a big smile and any questions we had were answered promptly. Our Ashley representative was the best. We even changed our mind overnight about one of the things we ordered and Raven took care of switching it out and getting us what we needed in its place. Extremely satisfied with service.
I had an excellent experience with them today. I had a fantastic salesman Mr.Tomomi Owens who was very helpful with helping me find the perfect bed at a GREAT price!! I would definitely recommend them to everyone, and will be going back for more things my house needs! Thank you Ashley's
They didn’t hover over me while we looked, which I liked. Patient and very helpful. Worked with me and listened to my concerns and what I wanted. Great experience.
Ashley is a good clean store, the staff is very helpful, there are lots of pretty furniture choices from which to choose with a lot of pretty price tags attached to them. I found it to be a little on the pricey side for what you are getting considering the markup on furniture. Overall if you just want some ideas or you are not on a budget then this would be a good place to shop.
Ashley and Aj were extremely helpful in finding what we were looking for and with informing us of all financing and sales that were available. They were also very nice.
Great customer service and a wide variety of furniture selections.
Phenomenal experience! Staff is very friendly especially Chad. He made this buying experience easy peasy. Will for sure be back again!
Raven took the time and patients to help me find what I wanted,, five stars for her !!
Very helpful friendly, did some price matching. A great experience , fair pricing
Great overall experience. Friendly staff, was in and out in a matter of minutes…
Service was quick we knew what we wanted, and Brian McBroom helped us out very easily quickly and professionally. We highly recommend not only Brian but Ashley.
A J , good to deal with, highly recommend him
Everything was great we will definitely be coming back
Do NOT purchase the extra warranty! We purchased cause salesman said if we didn't use it after a year it would be refunded. Well it was never used and I am being told now that it's not a refund but an in-store credit. Either way, i received a message today from Ashley that they will not honor the refund or credit. Not a big deal..but don't like doing business with dishonest people.
Very helpful with purchasing furniture
I LOVE ASHLEY FURNITURE YALL DO SOOOOOO GOOD!!!!!
Fantastic customer service. Great selection.
Done great. friendly, knowedgable. was able to get me what I wanted right off. But that autamated delivery sucks. cant reach a real person.
Great experience! Wonderful &quick customer service!
Dylan was very patient, a great sales person.
I’ve been to this location twice now and no one greeted me I assume because of my age. Eight different workers passed me without speaking to me. EIGHT. One worker was making unnecessary conversation with a couple who were very visibly uncomfortable. He even asked the wife how to spell her name “Kathy with a C or K” it was K. After he left them he did not approach me. You could say that I’m being ridiculous but I was fully prepared to purchase two chairs and an ottoman. But no one helped me whatsoever. It’s just crazy that these workers were making small talk to each other and not even trying to get sales from me. But I guess that the jonesboro location thinks that only middle aged people have money or are serious about purchasing anything. You all need to do better. I could never recommend this location and do not understand how they have 4 stars.
Tomomi was very professional, courteous and helpful. He was willing to go above and beyond to make sure that we got what we wanted at a fair price. We will definitely consider returning for future purchases.
AJ made it super easy and helped us find a great couch in our price range
Dylan found me the perfect couch!!
I purchased a bedroom suite with a Tempurpedic mattress. The bed was set up with only 3 bed slats. Three days later the bed rail broke completely off. I keep getting put off by them telling me someone will contact me but after a week I am afraid that I have been scammed. I regret doing business with Ashley Furniture.The response you sent is what I've been doing for a WEEK! NO ONE IS RESPONDING!
Dylan and AJ were both great!
AJ and Sanz were awesome! Helped me pick the perfect mattress without making me feel pressured!
Loved shopping at Ashley! Everyone was friendly and helped us get the best deal!
Brian was exception
Chad was of the highest quality professional I’ve seen in a long time. It was my pleasure buying furniture from him. Sincerely, Tim Frego
Chad wasn’t pushy and very knowledgeable of the furniture.
It was a great trip. We had our three toddlers with us and they were being a handful, but the saleswoman was very understanding and allowed them to be kids. Although it was rough with the kiddos it was made much better with the experience we had.
Very professional salesman
I will NEVER purchase anything from this store or company again. Once they sell you the furniture, you will get NO customer service. They don't answer their phones half the time, one of my items was damaged in December and still hasn't been repaired or replaced 2 1/2 months later. They also lied about a minor credit. And it is a joke that you ask me to contact you AGAIN after I have called so many times already. BTW, I did call and someone from your team left me a message, i had to email her a message, they called me back and missed me again. She said she would call back the next day since she could not provide me a call back number....but lied she never called me back.
Brian McBroom was amazing at helping us find the perfect couch. He was extremely patient and helpful.
Sales person Ashley Richards was knowledgeable, efficient, and super nice. I highly recommend her and will use her again if I need to make another purchase.
Chad was great. Not pushy at all
Sectional was delivered with every piece broken, no power cord for one of the powered sections, parts of didn't even come and won't be delivered for another month which I was told would be with the delivery and I could not reach anyone in the store about it all I could get was a third party trouble shooting place which I could barely get information to them because their phone line kept going out
Mr. T. Owens was very professional and knew what we were looking for. He was very kind and does his job well. I would recommend him to other people.
Mr. T Owens was very helpful and knowledgeable. He made our experience quick and painless.
Ashley was very helpful ordering me a couple of chest of drawers I found online. She even got them to deliver it to my front door for a lower price than the website was showing! She valued my time and got right to it- I really appreciate that.
Tomomi was very professional and made our shopping experience fast and easy
Nice, helpful, and knowledgeable
They were great. No pushing to sell something I didn't want. Awesome on getting what I did want.
We had a great experience while shopping. The staff was very friendly, knowledgeable, and easy to work with.
We came in the store to get a chest of drawers. Ashley had such a great deal going we bought a new living room suit and a chest drawers and coffee table with end tables. Chad Roger's helped us He was very good at his job and very friendly! Enjoyed buying at Ashley.
Very friendly people working here. I had the best experience buying a new sectional sofa. AJ is one of the best salesman I've ever met. He done everything in his power to get us the sectional that we wanted. Thanks Ashley furniture for the great experience.
Last year I purchased some furniture. Mr. McBroom was so helpful last year that I requested his assistance today. I received the same kind and courteous assistance . We purchased more furniture and received a great discount with the opportunity of interest free if paid off in 6 months. Should we need to purchase any more furniture I would not hesitate to go to Ashley Home Furniture and ask for Mr McBroom.
Very helpful and did all they could to get us what we wanted
Great service! Worked with us to get an affordable price. Would highly recommend!
Associate Ashley was very helpful and enjoyed working with her.
I'm a careful shopper so I may go back 3 or 4 times before I make a decision and this was not a problem for them. I had to talk to 3 different people and all were very knowledgeable and helpful and I appreciate the attention that was given to me.
Wonderful Salesman!
Excellent customer service,
From sales personal to delivery, everyone was very professional and friendly. Love this Ashley.
Chad helped show me several couches that I was interested in. I never felt pressure I was shown the differences between them and how I could pay several ways. I enjoyed my visit and I picked out one to buy and I'm very glad I went there.
Seamless experience!! I knew what I wanted and Aj was very professional, friendly and helpful.
AJ was very helpful and understood our price point. He didn't try to suggest anything that wasn't possible
It was enjoyable to go look at the furniture that I was interested in without pressure from a salesman. He was very helpful when I needed help, but left me alone to make decisions and that’s really important to me.
When we were in the store everything seemed great, what we thought was good customer service. We purchased a whole living set. However when it was delivered the set that was supposed to come with batteries did not incame corded instead. When we inquired about it the first person of the store stated that the batteries were sold separate. Spoke to the salesperson that sold us the couch and he stated he was under the impression the batteries came with it. Only to find out he told us wrong and it would cost us an extra $1,300 to get the batteries for that set. The batteries with the set where the whole reason we chose that couch set over others. But we hadn't expected to have to pay an additional $1,300 for batteries we were told were included in the first place. The store was not willing to work with us. We were also informed that we would have had 72 hours to fix any issues or return anything if it wasn't more liking. When we decided to do just this we were informed we were no longer allowed to return it. Then spoke on the phone with customer service and was told that we might be able to make an exchange instead. Went through the process to try and make an exchange only for them to tell us that our reasoning was not good enough for an exchange. I guess our biggest issues have been that we were constantly told that we would get one thing and then another thing happened. We definitely would not have made the purchase if we had been spoken to honestly and told actually what we were getting instead of misinforming us about what we were actually purchasing. Also extremely frustrating that the store was not even willing to work with us to try and work things out when their mistake is what started the snowball of issues in the first place.
Chad was great to work with. He gave us time on our own to make a decision and was very helpful when we had questions. We appreciated his input and help! Best experience yet buying furniture!
Ashley had great customer service and very down to earth. The price per month is affordable. Wonderful service!
We found a nice couch that was great for our space at a decent price with the black friday discount. Sales staff was helpful without being pushy.
MY UPDATED REVIEW: Staff was helpful in store. Bought full living room set including a recliner that is suppose to be comparable to the sofa and loveseat. It is not! Does not lock in reclining mode and difficult to close in upright position and too short. Took weeks of calls complaining. Now received a large box of parts and waiting for repair team call to schedule a repair! Almost 2 months of stress and still not resolved! Poor customer service from corporate end after the sale! Never buy anything not available in store to try. Lesson learned!!!
Very friendly and helpful
Great job getting furniture in the house. Didn't know it was that heavy. Guys did a good job.
Great experience, thank you.
Our salesman, AJ, was very knowledgeable of the products and helpful. If the delivery process and quality of the products are as good as the sale process we experienced today we will be completely satisfied.
The delivery was smooth. The employees were very professional and polite. They moved the item without any blemish up our stairs. They did a great job!
Brian, the associate who assisted me, was very helpful. He was friendly and knowledgeable of the product I was looking for. Thanks Brian 😊
They will not take your old furniture when they deliver the new. Instead, they give you a number to call for a company who will come pick up the old furniture. What they don’t tell you is that the company won’t pick up the old furniture unless it’s like new. Canceling my purchase of new furniture from Ashley. Going to Gambels. They DO pick up the old furniture when they deliver.
Great place to buy furniture, friendly helpful sales associates, quality merchandise to choose from, but nothing available for immediate delivery or take it with you.
Mrs Raven at the Jonesboro store went out of her way to make sure we got what we wanted and at the best price. She made furniture shopping fun and very enjoyable. THANK YOU RAVEN 🥰
My experience with Ashley Furniture has always been excellent. Always friendly and listen to what you're looking for. Not what they want to push you into buying. Will definitely be back Thank you Ashley Furniture for all you have done.
The sales associate Brain was very helpful with my purchase.
Sent my daughter in with my card for there to get a mattress she needed, they spoke with me over the phone being I was at work to make sure I knew and told them yes I sent her but my work hours were the same as there’s, Manager was amazing and she left with a mattress she was needing! He went above and beyond! Thank you Ashley Furniture Jonesboro Ar.
Staff was incredibly kind and helpful. They worked with me to get what I wanted at a price I could afford.
When delivering a vase was broken by the delivery men. Ashley’s gave me an in-store credit which I used to by s wonderful large print of the Brooklyn bridge. Excellent service here in jonesboro
I was not sure what I wanted, was running all over the store.I took up probably an hour or so, they were busy.The staff let me know they were there and gave me my space to browse.When I needed them, they were right there for me.. extremely polite, helpful, courteous and helped me to have one of the best shopping experiences ever !!! Job WELL DONE!! ADAM and the lady team player.. don’t know her name… took care of business DEFINITELY WILL SHOP ASHLEYS AGAIN!!!!
When I say I was in the store for hours, and it was not because I didn’t know what I wanted. It took patience on both ends, but we got it together. I can not wait till my sectional come.
Ashley was wonderful!!
Chad And AJ we’re so amazing today in helping me purchase my new furniture. Very knowledgeable and answered all my questions. These 2 are so nice and friendly I can’t say enough about them.
Nice store staff was nice
You would figure spending 1600$ on a couch with all the warranties and insurance the place offered, you could get a call back. Not here, after calling about needing repairs 2 legs broke off, yeats on back, slipcover ripped ) on a 1 yr old couch, we get 1 1/2 month way to be told the repairman has to come back cause ‘he doesn’t have time to fix it’. Reschedule an 1month later the same thing happens, call the jonesbor store to see what happened, an we are told ‘we need to be more professional, and after closed our account an won’t mess with us anymore’. I told my wife when we walked in I heard nothing but bad things about Ashley’s, and imo their are are truth , they want your money don’t won’t make good on their end period.
Worst experience ever. Took 3 tries to get furniture delivered and when it got delivered they didn’t even have the hardware to put it together
Noe was kind, patient and knowledgeable. He helped us find exactly what we needed.
I went in looking for counter chairs; the salesman helped me. We found a buy one get one 1/2. Awesome deal. I’ve shopped around. Ashley I got the best deal.
Best experience I have had at an Ashley Furniture. Helpful and knowledgeable. Also allowed us to have alone time.
AJ did a great job! Very friendly and very helpful!
Very pleased with couch and love seat purchase.
Staff was very friendly and kind. Great prices
Sales stall was awesome! Very friendly and easy to work with.
Great people. They took care of me quick .
Wonderful experience at Ashley as always. Fast and easy process. Great selection and prices!
I was using my protection plan no use, no lose and the sales girl had an attitude the entire time. She made me feel as though I was stealing from the store since I had $499 store credit. Everyone other than the sales girl helping me was nice. I was able to use it and got my products but I will not step foot back in the store especially if she is there. She was training someone too and I felt sorry for the girl because she was rude to her as well. It would be a novel if I wrote everything that happened the 2 days I was there.
I had a wonderful experience with my sales representative Raven F. She was very friendly, patience and knowledgeable on the items in the store. Love she didn't try to push furniture on me that I didn't come to purchase. I will be visiting them again in the future.
we'll see when they deliver how my rating is, so far Greg & Lizzie have been exemplary in service, a pleasure doing business there with them (leather sectionals took us a bit to visualize but nailed a perfect selection) ooops- they lied paid 200 for delivery and haul off and nothing hauled off also opened a charge account with a bank fookthat noise
We had a great experience and very fast. Chad was very helpful! Would absolutely recommend!
My stuff came in late and then when it got here didn’t even put it together Bc had missing parts to it so I had to wait even longer then was on hold for 40 minutes before I could even talk to anyone, and now my bed set is just sitting in the room apart needing to put together and I have no hardware
I found what I wanted and could afford very quickly with no pressure from the staff.
If I could give a negative 0 thats exactly what it would be. They are FRAUDS! AJ and Ashley both experience i have had instore at the Jonesboro location has been terrible i will never shop in store again.
I found my new bed. I am happy.
Beau was awesome very knowledgeable about the different types of mattresses and honestly had a chill vibe. Didn’t pressure us into buying anything just an overall great experience. Quality here at this store is unmatched.
AJ was great! We had only meant to look and test out mattresses, but he really worked with us and we ended up getting a new bed. Thanks AJ. We will be repeat customers.
Beau was great. Helpful without the high pressure sales. He let us look in peace, but was always there when we needed him. Good deal and great service.
Had a very good experience with the Jonesboro Arkansas store. The sales rep. Beau, was very nice and very helpful.
Very nice people very helpful
Jared and AJ were very helpful and knowledgeable. They were able to answer all our questions
We had a very good experience at Ashley. My salesperson worked with me to get the item I wanted and we were able to come to a quick agreement on price. The item (a mirror) was carefully wrapped for transport and loaded by our salesperson.
Very friendly and took the time to help find the perfect sectional for my family.
I bought several thousands of dollars of furniture from Ashley, which went well, for my mother's move to assisted living. The tricky part came with the delivery. I spent 3 hours on hold just trying to tell them they had the wrong delivery address. I spent another two hours trying to change the delivery time because the staff leave before 5:00-my delivery time and we were to have really bad weather. I never was able to speak with anyone. The next day I drove to Ashley to tell them of my problems. No one was there to cancel my order. I was so fed up! I waited for the manager to call and I canceled my order. He told me it would take 10-12 weeks for my money to be refunded. I just opened my bank statement and Ashley did not deposit my check until FOUR DAYS after I went to them about this problem. Adam, the manager, could have easily stopped my order!!! Just for your information, Harris Furniture deliveres for free to any senior living facility.
I purchased a sofa/chase sectional and a recliner at this Ashley furniture store this past Sunday. I couldn’t pick it up until today because of the weather. We purchased these two clearance items and got what we thought was a fair and decent deal on them. I specifically asked why the sofa/chase sectional was discounted to the amount it was, and I was informed that it was because it had been on the show room floor for too long and needed to be moved so they could put out new inventory. I was NOT informed that the sectional was used. And damaged. When I went to pick my furniture up today I noticed that the feet on the sectional were broken. And under the cushions was PET HAIR! Obviously used furniture. When I brought it to the sales associate, Ashley Rodgers, (not the one who did the sale, he was off today). She said they don’t sell used furniture. So she investigated the matter by discussing with the operations manager, Adam Fraize, who very rudely told me to take it or leave it but they weren’t going to do anything about. I wasn’t even offered a discount or to have the item replaced with a new piece. I was told he not couldn’t, but wouldn’t fix the issue. I even explained to him that I had already sold my old sofa and chairs and would be going home to no furniture. I asked him to please call Chad Rodgers, my original sales associate to see if they could compensate me for all of this somehow, someway and he told me no. I asked him to call corporate, he said no. He did however give me corporates #, and they kept me on hold a very long time. After I called corporate he finally agreed to a $300 discount on the sofa/chaise. I live an hour from this store and had to get back to pick up my grandkids from school. I felt I had no choice but to go ahead and bring the furniture home. I plan on calling corporate back in the morning. I’m going to try to reach Chad tomorrow. If I had wanted a used piece of furniture I could have found a sofa somewhere for far less than the nearly $1200 clearance price. Be very cautious with this store as you might be getting used and broken furniture.
Drove 150 miles one way with my truck to bring home an "in stock" couch. After purchase, they said it had to come from their warehouse and delivery charge was $100. Not happy. Delivery was supposed to be the next Thursday. Didn't come- supposedly was damaged on the delivery truck. Delivery was rescheduled for the following week. We were frustrated by the whole process that we decided to cancel the order. Ashley said they were going to charge us 10% fee for cancelling. Manager AJ was very rude when we called to cancel. We are not likely to shop Ashley again.
Our sales person Cazzie showed us around and helped when we had questions. Was pleased with prices and variety.
Ashley was an amazing sales person. She was very intuitive and very helpful. Give that woman a raise!
Very nice experience !
Reliable!
Ashley at Ashley Home in Jonesboro was such a wonderful help in choosing the perfect living room furniture. The store has an amazing selection!
The staff is very friendly and helpful but they don't stay right on top of you. They let you shop around til you find something you're interested in.
Fantastic customer service!!! AJ was extremely helpful with picking out furniture that would work in our home and fit our needs. I would not do business anywhere else!!!!
The staff were very helpful in helping me make a selection. Although what I needed was not there, a gentleman went out of his way to assist with the online service. 5/5 definitely. Beautiful furniture and in store products, polite and very helpful staff. :)
Well........The Gentleman that waited on me was courteous, verrrry patient, and verrrry knowledgeable about every single bedroom set I asked him about. I will be buying from this particular Ashley's, (In Jonesboro Ar), again. THANK YOU!!!!!
Very good experience!
Very helpful staff
AJ was great with helping build the sofa and loveseat that we wanted. He then showed us a great rocking power recliner with power adjust headrest. Thanks for the help AJ in Jonesboro Arkansas.
We worked with Brian at Jonesboro Ashley to buy a new bedroom suit. We found the perfect one and Brian was so helpful the whole time. Definitely pleased with our buying experience and will be recommending Brian to our friends and family!
Everyone was super helpful! My experience went pretty smoothly and I left a happy customer! Definitely recommend them if you’re looking for some cute furniture at an affordable price!
Beautiful furniture, lots of selections. Great sales representatives at the Jonesboro AR location.
Love the Furniture! Sales was fast and Friendly. Delivery times is kinds long. First of March.....
Staff was very informative and patient
The store was well maintained, and the staff were great. They answered all my questions and were pleasently conversational.
Staff in store are very friendly and helpful….the customer service number on the other hand—no help and often hang up during calls. I’m not sure why, but over the span of months I’ve made over 100 calls to the store phone number listed here, and not a single one has been answered, so it might need to be updated. I ordered my furniture a year and two months ago, received a great couch & a scuffed up table. First, my furniture took 2 months longer than expected to arrive. THEN, my replacement table wasn’t brought for another month, and it arrived cracked in multiple places, completely unsafe to use. I finally had to drive the table to the store because the delivery drivers never seem to want to do their job and constantly don’t show, or drive off without talking to me. The manager was nice enough to let me bring my item in, but it has been two weeks and I have yet to hear anything about my refund. Not the in-store staff’s fault, but I will never again shop with any Ashley Homestore.
Shopped around town at most of the furniture stores….Ashley’s ended up being the best for us. Quality pieces at very competitive prices. Also, our customer service experience was excellent, AJ was the best! We found exactly what we were looking for and are all set up for the white-glove delivery experience…can’t wait for our new furniture to come in! We highly recommend, Thanks Ashley’s!
My Husband and I were in the market for a new bed set and we visited the Ashley’s home store Jonesboro location to get some ideas and we experienced excellent customer service! We were greeted upon arrival and made aware of all the promotional sales going on! We found the set we wanted and were helped to make the purchase in a very timely manner!! We are very pleased with the service we were given and will return to this store for our next purchases!
I bought furniture from Ashley and was told it would be delivered in the next three days after three scheduled cancellation and three weeks later, finally delivered.
Beau is always a great help. If you're in need of furniture be sure and ask for him.
We purchased several new pieces of furniture. We knew exactly what we wanted and the sales representatives were accommodating and respectful throughout the whole process. We would recommend going to Ashley for your furniture!
The sales people we spoke to were friendly and helpful.They have tons of merchandise. Prices are somewhat high. We did end up buying some furniture that had to be delivered from the warehouse in Memphis and the experience with them was horrible, the first delivery was broken and the second delivery was the wrong merchandise! We more than likely will not buy here again.
It was a wonderful day. Got what I wanted at a great price 😃
Awesome experience!
Very attentive staff! Anyone was readily available to answer questions or ease concerns. High quality products through the entire store with great prices! Ashley customer for life!
Super nice salesman, very informative on products I looked at, and made a deal!
Ask for my girl Heather! She will take good care of you. Also don't miss out on their Black Friday Sales beginning this weekend!
Very helpful staff!
Friendly professional people! Great customer service Thanks Chad!
Sales was very friendly and helpful took his time to make sure I got exactly what I wanted
Very easy to deal with., great furniture great prices
Selection was good and prices were competitive. Fair pricing and Ashley R. was great to work with on my purchases. What I am most impressed with is the customer service . . . There were issues and that's ok, mistakes happen. But the problem was rectified quickly and without any hassles!!!
Staff is very helpful and friendly. Our sales rep Christy was very nice and helped me find what we wanted.
I bought a cabinet around the first of October it was delivered October 17th, with no legs. No one contacted us after being on hold for 3 hours was told to go to the store so on October 30th I went no help very very rude the manager on duty said he would come pick up the cabinet and give me a refund. Called today nothing has been done.
Nice and friendly sales personnel
The after-sales service is so bad, so bad, the delivery guy damaged my stuff, but no one can fix it for me after waiting so long
AJ was great to work with. A veteran who did what he said and helped us in the buying experience.
Great customer service very friendly.
My experience with Ashley's in Jonesboro,AR was awesome. Beau Honeycutt was our salesman and he was awesome. He introduced himself and let us look. Wasn't one of those salesman that follows you around and makes you feel uncomfortable. We found what we liked, made our purchase and was out of there in no time. Thank you Beau we will be back to see you again. If your ever in Ashley's ask for Beau.
Everytime we go inside the store we find exactly what we need and want. Prices are not bad either.
Beau treats us great every time, we were skeptical about using Ashley’s after having issues with a store else wear closing after selling us abunch of furniture and having issues not having someone to deal with warranties with us, but the Ashley’s in Jonesboro has exceeded our expectation and this is the only place we go now, second time back this year.
Very nice staff and looking out for you and what you need
Pretty much found the perfect couch at such a good price for our budget. Really nice customer service from Ashley! We cannot wait to get our couch in 8 weeks!
Excellent service!!
They were very nice and helpful with my perches and the store looked great and everyone spoke and ask how I was and told me to have a great day I well shop there again
Good place to get furniture. Good customer service.
Had some issues with the duration of time to receive my coffee table, expressed my concerns and they took care of me accordingly. Even went back to purchase a rug and some wall decor.
AJ was fabulous!
Absolutely pathetic, our salesman would not follow up with updates on our furniture. We ended up canceling our order due to the lack of communication on their part. Now we still have zero communication with this store and still waiting on our refund of $2,817.31. Please save yourself time and money and shop elsewhere. We ended up buying from Harris Furniture in Jonesboro and received exactly what we ordered in in 4 days. By the way I believe our salesperson was named Phillip
I love going in Ashley Furniture to get some great Deal Thank to Ashley's for your help
Always a fan of their furniture and decor. I’ve purchased two very nice sectionals and a lot of decor. It’s all great quality.
The staff at Ashley's is exceptional!! All of them went out of their way to help make my experience easier... especially Phil!!! Thank u guys so much.
Staff was very supportive and accommodating. They’re willingness to help and share needed information was extremely beneficial.
I will never shop at this store again. We ordered furniture at the beginning of July, said everything was in stock except one piece of the sectional. It had a date to be back in stock 2 weeks from the time we ordered and the sales rep guaranteed that we would have the furniture in our house delivered by the 1st week of August. August came and ended up going back and forth with them for a few days bc they then said they couldn't deliver said furniture until Sept 1 bc of a delay at the warehouse. Tomorrow will be Sept 1....we called to see when the furniture would be delivered just to be informed the first day they can deliver will now be October 6. Please know before going there that it will take several months to get your furniture AND their sales reps will lie quick to make a sale. Oh not to mention, but every single time it was a different excuse. The first excuse was they didn't have a piece of the sectional and then the second excuse was that they had everything in their warehouse but there was a big delay. And here it is another month later and their excuse this time is we no longer have your coffee table so what you mean to tell me was you had my coffee table last month but now you've sold it to somebody else?!?
The Good: The sectional and ottoman we bought from this store was $2,000 cheaper than Gamble's and it came sooner than expected. I think it arrived within 6 weeks when other stores estimated delivery in 18 weeks or longer. The delivery guys were respectful and polite. The bad: The ottoman arrived damaged as did one piece of the sectional. Ashley wanted to send a seamstress to fix the damage but I demanded replacement pieces and they finally agreed. I believe the replacement pieces arrived within 3 weeks. The Worse: The 2nd ottoman arrived damaged as well so we were put in for another replacement. We received our message to select a delivery date and we did just that. The day of delivery, we received a message asking to set up a delivery date. This happened a total of 3 times. After 2-3 weeks, we finally received an undamaged ottoman. In all, this particular store did fine. I'm pleased with my furniture.
Great experience! Not pushy. Caleb was a doll!
Go see Ashley at Ashley HomeStore. She is great to work with.
We had AJ as a sales person. He was great! Worked with us on everything and happily priced many different things for us. He never made us feel pressured to buy anything and was very good with our young children.
I love Ashley’s home store getting financed on furniture is easy and quick and everyone that works there are a big help
I will never purchase a product with this store again. I spent over $15,000 on a bedroom set that their delivery people scratched up my side board.The repair person scratched up my foot board. No one will fix it. Warranty says no It’s on Ashley to fix it. Ashley is not cooperating. I don’t even give a 1 star. I changed my review because I first posted the review the day I left the store. Never again
I had been searching for a new set of living room furniture. I am on my short little vacation so I decided to go to Ashley. I was amazed to see so many different ones to pick from. I found one that caught my eye. A wonderful gentleman came and started talking to me. He was very helpful and Courteous. We talked and talked about lots of subjects and he made me feel so at home and at ease I knew I was making the right decision I found the right set of furniture and it was really all thanks to him for smooth helpful Transaction. Thank you Ashley home furniture for finding me the perfect set of furniture I'm looking forward to receiving it soon.
We purchased a split king Tempur Pedic with the base well when we got it delivered the delivery boys refused to put it together and set it up for us, they just dropped it in our room and left. Well we slept on it and found that we didn't like it so we went to the store and they said we had to sleep on it for 39 day's it was so hard we wanted to exchange it for another one well we picked one out and they were suppose to pick up the mattress' and deliver the one we picked out. We were told to call and arrange for the process to take place, we couldn't talk to anyone because they didn't answer the phone we left messages for them to call back this has gone on for 5 day's we called customer service and they couldn't help us either. Well I would NOT recommend Ashley Home to anyone they have BAD way's of helping you, the problem is they don't care.
Caleb was great! He was friendly, courteous, informative and helpful. He found the recliner that I was looking for and helped me get the best deal for it. Now Im anxious to have my Olsberg recliner in my home! He also helped me with purchasing some accessories. I couldn’t have asked for a better experience.
Always a great experience with an excellent sales staff. Make sure to ask for AJ. He’s very helpful and fun to deal with!
Ashley furniture store in 72401 Sales associate AJ helped us get what we wanted 💙
Have waited 48 hrs to calm down. Was told there was no delivery charge since I have a local address. So why did my sales document have a delivery charge of $119.98 on it. I just hope I don't have to post again stating that nothing I was told is true.
Hard to buy from people who don’t want to make a sale.
Caleb was the best sales guy I could of asked for. Thank you Ashley for your amazing service
I bought an adjustable bed with mattress and frame from Ashley Home Store. My experience was very enjoyable. The store’s associate AJ took very good care of me. He helped me pick everything out and guided me through the entire buying experience. I was very impressed with the entire buying experience and I will definitely continue shopping at Ashley Home Store in the future. Terry Daley
Excellent selection of furniture, great customer service from Chad Rogers and the other friendly staff, and the pricing was unbeatable when compared to online prices from other stores. I can’t wait for the Ricmen sectional to be delivered to our house. I highly recommend this store. We will be shopping here again.
Great customer service!
Beau was really helpful and got me set up with exactly what I needed! Thanks!
Awesome service and a great deal. Very pleased
Phillip was really helpful. He let us look around the store and choose the chair that was right for us. We found a very nice chair and a half that was perfect for our needs and in our price range. They even offered us free shipping. I would purchase from them again.
Ashley's gave me a great deal and had great sales persons! Ashley Richards is who I worked with and she made it all so easy!
The salesman, Phillip, and manager, AJ, were very helpful and knowledgeable! I had a great experience picking out furniture, from start to finish! I also got a better deal at Ashley on the exact same furniture that another store quoted me! Win win!
The whole process was seamless from start to finish. We received wonderful service and found an awesome deal on furniture. I had my own set of expectations of what we wanted and they exceeded that. Thank you Ashley furniture for a wonderful experience.
The salesmen were very warm and friendly! They took their time and weren’t pushy or overbearing. This was my first experience with Ashley Furniture. Proud to say that I will definitely be back!
Dont like.the way its laid.out
Phillip was great to work with at the Jonesboro store. From my description of what I needed, he showed me pieces all over the store until I found the right one. He was patient and never tried to pressure me. We love it.
This store was beautiful and the guy helped us find great couch
Phillip helped us. He did good job.
Great guys working there, 4 stars cause it’s relatively pricey.!
The associate AJ was really knowledgeable and helpful! He was very pleasant to work with. He led me directly to the perfect recliner for the nursery on the first try! Excellent customer service.
We went to our local Ashley Store to purchase some new living room furniture. The manger is who helped us and he was great! I bought a sectional and wanted to switch the parts around (changed my mind a few times) and he never got frustrated or rushed us! Cannot wait to get it in!
Caleb R. was very patient and knowledgable during the entire buying process. My husband and I are very happy with our purchases. We will definitely be coming back for future business.
Went in to look at sofas and chairs. Found a set and media center i had been looking for in pictures online for awhile. Couldmt resist to purchase. The salesman were very helpful.
We had a great experience here. AJ was a great salesperson. We will be back.
We had a very good professional visit to Ashley Home Store. They worked with us with no pressure at all. Able to take our time showing different styles and pricing. We were happy with the visit and naturally the choice we made.
Ashley Home Store in Jonesboro is a great place to buy quality furniture. They have excellent customer service at that location. We are so glad that we chose to do business with them.
The sales associates were very friendly and helpful! They gave us a great deal on a new sectional! I would highly recommend anyone in the Jonesboro area looking for new furniture to visit this Ashley store!
They have nice furniture
It was helpful in finding merchandise
Bought a dining table and sectional, they did a great job and helping us find one. Great price, friendly staff. Will shop again!!!
Service was good. But it takes about a month to get my furniture. If I needed my furniture in a rush I would not use Ashley's.
Great place to buy furniture and matresses. Ask for Beau!!!
ABSOLUTELY TERRIBLE! We have been playing the run around game with delivery for 4 months now. Newly weds with a mattress on the floor and a rug in the living room all because of a lack of communication from the company on FIVE canceled deliveries. A CONFIRMED delivery means nothing apparently. They will not tell you that your items aren’t coming so you don’t get rid of your old leaving you with nothing. NEVER INVEST YOU DESIGN, MONEY, OR TIME WITH ASHELY FURNITURE HOMESTORE! Google will only let 1 be the lowest star or it would have been 0.
Excellent customer service & good quality stuff for a reasonable price
My Experience yesterday with Ashley Furniture was amazing! Ms.Ashley was very helpful and informative. She showed me around a couple mattress they was okay but to soft for my liking but okay. But then Mr.Beau came in and showed me two mattresses and I found a winner. I told him how much I came in with bc I was just buying everything out cash. He did some numbers with Ms.Ashley and I was able to get bedfeame(king) box springs n the mattress for a great price. Very great people and I would recommend them to anybody wanting to buy from Ashley’s Furniture (Jonesboro)💙🙌🏽🥳
The people were nice and very helpful. I was surprised at how quickly I got in and got out.
Everyone is nice! It's just expensive
Excellent buying experience. Quinn met us shortly after we entered the store and had us laughing on the way to the table and chairs we came to see. His knowledge of the inventory proved impressive when he advised me that most men my size found the ladder back chairs more comfortable. Quinn was right and the wife agreed to buy two of these which actually lowered the price of the set. When we found out that Quinn shared our high school coaches (generations apart) we felt sorry for him and purchased extra. Ok, that is not true, but he did show us an identical living room set that we were contemplating at a different store and significantly beat their price. For once, furniture shopping was better than dental surgery and we saved money by going into Ashley Homestore of Jonesboro. Thanks Quinn. Go Raiders!
I enjoyed the experience today and the help I received was well worth it. I will b returning soon!
Ashley’s furniture is a wonderful place to buy beautiful furniture for your home and office! Every thing is such good quality and I will recommend them to all of my friends and family.
Phillp was very kind Made sure we had everything we needed when we entered the store! Showed us different sectionals and saved the best for last had to purchase ❤️❤️❤️ Will return for more items
Great prices the staff was very friendly and knowledgeable about the products will be back soon to buy more stuff for my home thanks so much
I love this store the people are friendly and nice. Very please and satisfied.
I decided it was time to get a new bed to max the space I had in my room the reps were very helpful and it was not as expensive as I thought.
We are very happy with the deal we got on our recliners and our salesman, Beau, was very friendly and helpful. Would recommend the Jonesboro, AR store.
Our experience today was great. Looking forward to getting our furniture delivered!
Salesman was very good not hovering and would answer any questions you might have.
Very helpful and had a nice selection for a good price.
Everyone was helpful and attentive while still respecting our space. They provided multiple financing options and answered all our questions. We’re very satisfied with our service and expect to return!
Great prices and wonderful staff would highly recommended
They had amazing customer service. The people in there are nice and super helpful. Will definitely shop there again.
Friendly service very helpful staff
I fantastic store treated like one of the family!!!!!
Ashley Richards was great!! She was knowledgeable and very helpful!!
Genuinely cool and friendly people. Very straightforward and informative. Really made our options clear to us, which was a huge help. People furniture as well!
Beau was great, he answered all of my questions and made the buying experience quick and easy!
Wonderful polite assistance without pressure. So yes! I purchased a soft and comfy living room group! 5 star. Best selection. Best prices!
Great experience. They work well with you
Shopping at Ashley Furniture was a nice experience. Our salesperson was Ashley and she was Great. Really knew her merchandise.
Very friendly staff, and the process was not overwhelming for us. Several options available for financing that helped too.
WORSE SERVICE EVER We purchased 2 recliners from the store in jonesboro arkansas they would not allow you to buy the one on the floor but said they could order them. Waited 3 weeks when they finally arrived they were NOTHING like the ones in the store. Complained repeatedly was told would receive a refund but 3 weeks later parts arrived ???? When we called store AGAIN was told to return parts to store the next day. but next day was told they were not going to do anythin. I WILL NEVER BUY FROM THERE AGAIN and do not advise anyone else too either
Associate Brian was terrific with helping us purchase our new sofa, the mattress specialist was great too.
The store location and staff were great as always. Beau was very helpful and willing to answer all of my questions. The store however needs to update its policies to make things more customer oriented, especially since we are in a pandemic and should be limiting contact with other people. Having a consumer drive 80 miles to verify their ID seems a little excessive in the year 2021 when they already have an established account.
Quinn was amazing at helping us find exactly what we were looking for. He was honest and extremely laid back. We will definitely be shopping at Ashley after the experience we had today.
My couch barely lasted a year. I purchased 5 year warranty. Was told it covered rips, cleanings and everything. A piece of wood broke in the back and I noticed the zipper ripping by the seam. I called the insurance company to place a claim and was informed both issues were not covered. I called the store to see my options. they were rude and didn’t care I was experiencing issues. They referred me to the website where I should go read how those items weren’t covered on the $3,000 couch I purchased. Will never purchase from them again. I Have had a Great experience with another local Furniture Store of better quality.
A big a plus for the sales rep we enjoyed looking and purchasing thanks
The good: Beautiful showroom. Lots to see. Staff was friendly. The not as good: All items purchased must come from Memphis.
My wife and I stopped in and bought a new couch. The sales associate who helped us was Quin Williams, he was extremely helpful and not pushy!
Great selection, Excellent Customer Service, and several financing options. I would definitely recommend a friend.
I don't think I would refer anyone to here, which is extremely sad because the Jonesboro location is nothing but helpful, but when you're dealing with the company as a whole, it's not the best.. Jonesboro location has helped me resolve numerous issues since ordering but at the same time, why am I having numerous issues? we ordered a sectional and a queen sleeper sofa beginning of Feb 2021, was told it would be here mid March. Delivery keeps getting pushed back, because pieces aren't in. Contacted online support to check the status of the delivery and an online assoiciate called me and told me how much I was overcharged and how much cheaper she could do it, after doing some research I realized she could only do it cheaper for financing less months, on a budget, that wasn't what I wanted to begin with. Come to find out not only did Chad quote me the cheapest price but that lady CANCELLED my order and tried to put it in under her name without my consent.. SO I called Chad and he fixed that and apologized to me for the inconvenience. Then back to the delivery issue, he told me the best option is to not wait for all the pieces to be done before delivery get it when the pieces come in to prevent a longer wait time. okay.. schedules my sofa sleeper delivery for 03/16/2021 and my armless sofa (piece of my sectional) for 03/17/2021.. 03/16/2021, I had my dad go to my house to be there for the delivery guy. He calls to inform me that they couldn't get the couch in and they asked him if they should just leave it in the living room and us order a smaller couch/sleeper for the bedroom, uhm no, I have a sectional coming for the living room, that couch/sleeper was supposed to go into the bedroom/study. So I told him to tell them that I did not want the couch if it didn't fit. They flat out refused to put it back on the truck and said I would have to contact Ashleys to get it exchanged. Then my dad notices they put a hole in a door moving the couch in. Now I have an already owned (old) couch in my living room, a couch that was supposed to go in the bedroom in the living room, a hole in the door, and an armless sofa going into the living room tomorrow.. Called ashleys in jonesboro AGAIN and once again super helpful, AJ submitted a complaint and assured me everything was going to be taken care of and even apologized to me for the horrible delivery service. I just feel bad for the Jonesboro employees, because they have EXCELLENT customer service skills working for a company who doesn't seem to care about its customers at all. After reading the BBB complaints on Ashleys I wish I would have went somewhere else. But now we've got a credit hit and a card with Ashleys. I really hope this issue gets resolved soon and I won't have pieces of sectional in my living room for a month. I'm still waiting to hear back from the delivery people in memphis, it's only been a few hours, but my door having a hole in it and having a couch that doesn't fit is emergent to me.. I'd also really like my whole sectional delivered withing the next week.. -03/17/2021-- my husband was able to get the couch in the bedroom no problem. The delivery team called me yesterday and tried to fix the situation, I've got a claim in for the door. Now all that's left is getting the rest of the couch and getting my door fixed. -03/19/2021-- Well second delivery went smoothly other than they left the trash (wrapping of the couch) Called the jonesboro location, and complained, then I called the delivery place, no answer, contacted the delivery place again, no answer and no call back.. 03/23/2021- CALLED TO CHECK STATUS OF CLAIM FOR THE DOOR AND THERE WASN'T ONE PUT IN. I'M SICK OF THIS PLACE. AFTER NUMEROUS VOICEMAILS TO THE DELIVERY PEOPLE NO CALL BACK. SHOWED UP AT THE JONESBORO LOCATION ON 03/19/2021 BECAUSE NO ONE HAD CONTACTED ME ABOUT THE DOOR YET, AND THEY GOT MY PICTURE OF THE DOOR AND SAID THEY SUBMITTED IT. AND THEY WILL NOT TELL YOU WHO IS WORKING ON YOUR CLAIM TO GET YOUR STUFF FIXED. I'M FILING A COMPLAINT WITH THE BBB.
3 pieces of furniture. None of the doors are “plumb”/square. Poor paint quality. Haven’t gone back there since. Used to be a top-notch brand.
Lied about delivery, lied about expected time, then, didn't even freaking deliver. Absolute buffoons running this place. Assuredly I WILL NEVER SHOP HERR AGAIN!
Great customer service, not too pushy!
We finally decided where we would purchase a new bed for our master bedroom! After spending time researching top brands online and visiting a number of local furniture stores we chose to do business with our Jonesboro Ashley HomeStore. Salesperson Joshua Honeycutt took time to work with us, show us the brands and styles we were interested in and arrive at a complete package of adjustable bases, mattresses, headboard and frame. He was more personable, professional and knowledgeable about his products than anyone we had met at other businesses. And, we think the price for the items we chose was most competitive! We will be looking forward to receiving our new adjustable bed package!
Great! Very friendly and attentive and helpful on what I was looking for.
Great! No pressure salesman, beautiful furniture and the best prices in town. Will definitely be back for our future purchases!
Very professional and kind
Every time I tell them I'm done buying stuff, I come right back! Great customer service today. I went just looking, not wanting to purchase until next month and saleperson Adam, helped me with a beautiful dining set. Thank you again!!!
The customer service reps were awesome, especially Beau. The guy that helped me load my furniture was awesome as well, I can’t remember his name, but he rocked the ZZ TOP beard.
Our Sales girl was great. She made our transaction very easy and smooth.
Even though I live in Illinois, I was connected with this store in Arkansas via an online chat on Ashley Furniture's website. Adam, who identified himself as a manager, answered my questions; and told me he could help me get my order placed. He took the sales information, then transferred me to Lucas to finalize the transaction (sectional, love seat and sofa). The wrong sectional was ordered, which I immediately noticed on the invoice. I worked with Lucas to have the correct one ordered, and pay the difference. Overall, I was satisfied with the service....so much so that a couple weeks later, we decided to order more from Ashley. I gave this store my business once again, instead of ordering from the Ashley 15 minutes from my house. This time we ordered 2 nightstands, a dresser, desk and office chair. That is the last time Lucas was responsive. After that, he ignored every one of my calls and texts. In October some of our pieces were ready for delivery. Mid-October, we received the sectional, 2 nightstands and dresser. The wrong desk was delivered. We were told it was ordered wrong, but that we had to accept it, and wait for the exchange. The delivered desk was knicked up---even if it was the right desk, we wouldn't have accepted it in that condition. Our local Ashley delivery team connected us with the local store to process the exchange data entry. In November, we learned the loveseat from our July order was no longer available. Being it is a set, we asked to cancel our order. After 2 weeks of run around, we were issued a refund. We have been making attempts for the last 2 months to have the warranty portion of the sofa/love seat order to be returned with no response. We have contacted, and left messages, for every number we have connected to our transaction. No responses from anyone. When we do reach someone at the 800#, we are told we have to talk to the store. We have tried the store. They are unresponsive. At the end of December we called Ashely for status of our last 2 remaining pieces (desk and chair). We were told they would be ready the first week of January. Last week they called to schedule delivery. Today was the day. We had the wrong desk ready to go, and were looking forward to our summer order being completed. Only the chair was delivered. The driver had no information on the desk, nor an order to take the wrong one. We are stuck. The store is unresponsive. The 800# is unresponsive. I am at a loss on how to finalize all of this so we can move on. We have been beyond patient. I certainly hope one of the powers that be at Ashley sees my review, and helps to get this resolved. I would be happy to update my review, once I have received the furniture I paid for, and the warranty money I gave returned to confirm Ashley followed through with making this right.
From the moment we opened the doors we were greeted and treated like one of the family. We got exactly what we wanted.
Had a great experience at this location today! Absolutely the most beautiful furniture there wasn't much I didn't want...and I'm picky when it comes to furniture. We also had the best salesman "Chad"...nice guy and no pressure sales!!! Luv luv luv this store!!! Don't forget to ask for Chad when you go!!! :)
They were pretty chill, prices were a little high but gave good options for payment plan
The associates were very helpful without being overbearing. Quick and easy transactions, will be coming here for future furniture needs.
Dec 6,2020 my husband and I visited the Ashley furniture store in Jonesboro, walked in and I though the entire staff was a part of my family. Everyone was very nice. Bo was my sales representative and he went above and beyond to make sure what we were looking for, the company could comply with time and delivery. My experience at Ashley today would be a 10 , meaning very Satisfied...... I left there feel like I had gain an extended family. They even walked me to the door and said See you soon. WOW.
I had a wonderful experience. Chris was the perfect salesman, provided the assistance that I needed without pushing me to make a purchase. When I came back to make the purchase it was quick and easy! I plan on being a return customer!
Delivery driver was very rude and claimed they were lost January 2nd 2021 and hung up on my husband. Never received item.. He has called multiple times to Jonesboro location to get our stuff delivered with no reschedule date yet. Very poor service.
Good service and nice salespeople. They dont hound you like Some Other stores i went too and a great selection
Very helpful..knowledgeable..the salesman Chad Rogers was very helpful and sold us what we wanted and not what he thot we needed..will continue to do business with them !
Awesome customer service. I liked being able to look around and not be hassled while trying to make a decision. AJ was very helpful by suggesting to get a power recliner instead of a manual. Also he worked diligently to find the larger ottoman I was wanting. Everything I needed they were able to accommodate with a reasonable price. They had my interest at heart. It was another guy I was working with but I can't remember his name .
Very professional, friendly, & good quality furniture! We purchased a bedroom suit & mattress from here & we were very pleased with how helpful the staff was and how easy they made the process. They also worked with our budget and made sure that we were happy customers!
I would highly recommend Ashley Homestore to anyone. I’ve bought a bedroom suit and now a living room suit from them. They have Quality merchandise at reasonable prices. The staff is very friendly, knowledgeable and ready to help in any way possible.
This was my first time visiting Ashley’s Furniture in Jonesboro, AR. The service was wonderful! Specifically, Kati and the mattress specialist (I forgot her name!) were friendly and simply really great at what they do. I will be back again 😊
My experience was great. I was greeted as soon as I entered. Then allowed to look around without being hassled by sales clerks. I was not intending to make a purchase however, I found a bedroom suit that I really liked. With the Black Friday sale that was still in effect, I was able to make a purchase at a very reasonable price. Very good experience.
Ashley at Ashley’s was great to work with, helped us every step of the way. Will be going back in the future.
Great place!
Super helpful, salesman who helped us complete the purchase was super informative and helpful. Was my first time buying furniture myself and he explained how everything worked!
The associates kept their distance while I browsed and were friendly, helpful, and on top of it thoughout the buying process
Had a great shopping experience Patricia Torres was a great help! I will be shopping with Ashley again!
Great customer service!
A young lady named Kati worked with me and she was great. Very polite and professional.
I went in today to buy a mattress for my sons bed and the staff was very helpful. Delivery will be in about 10 days because next week is a holiday.
Beau honeycutt was a great salesman my family was in and out with exactly what we wanted
Great service and easy process.
Went back to Ashley Store last night and found exactly what I was looking for. Thank you Beau and to the store manager for helping me last night! The staff is really cool and helpful. Everything I’ve purchased so far from Ashley is great quality and I love it. I’m planning to return again very soon. There are still some things I need to get and I know the team is ready to help! They are awesome!!!
I went into the store with specific ideas of what I was looking for. The sales rep was super friendly and very knowledgeable about their pieces. We were able to quickly find exactly what I wanted and collaborated pieces together for my home. The process was easy and I truly felt like she cared about my wishlist of items. I am happy!
Friendly staff. They were informative and our sales professional was vary laid back but offered enough of a deal that we decided to go ahead on the purchase.
Friendly employees that are willing to take time with you to find just what you are looking for.
I recommend shopping at Ashley furniture store because of the atmosphere and the sales people are very helpful. I also bought couch about 4 years ago from Ashley and I have been very happy with it and that's why I returned this time to buy a bed. My salesperson was very very helpful.
Today I visited Ashley Furniture Home store in Jonesboro Ar. I was greeted by the entire staff. I felt very welcomed. Everyone was extremely professional. Quinn Wilson was my rep and he did a fantastic job. Some of the best customer service I’ve experienced in a really long time. The process was fast and easy. He was able to answer all my questions(Boy did I have a lot of questions).
Great customer service!!! Thank you Lucas for all your help!
Beau made my experience a great one! He helped me find the perfect mattress!
Love them. We have bought all of our furniture for most of house from Ashley Furniture! They are great!
Beau was helpful, but not pushy. We found exactly what we were looking for and got a good deal on it too!
After experiencing such horrible service when i purchased furniture from Ashley Furniture online, I decided to visit a local store to make a purchase. I was prepared to give Ashley Furniture a second chance and see if I would experience the same ‘hot mess’ service and issues as I did online. To my surprise, I had a very pleasant shopping experience. Beau was extremely helpful taking care of my purchase. He understood what I was looking for and provided me with the best service. He was honest up front about delivery dates and he pretty much met my expectations! Thank goodness I didn’t give up on Ashley Furniture! I will be shopping at this store again soon! I saw a few other things I wanted! Especially the cherry blossom painting!😏 Chad and Beau are the best! Thanks for making my move to Jonesboro a little more pleasant 😏
Zero was not a choice so I had to give them a 1. We spent over $3000 and $600 for extended warranty. After 15 months our $900 lift chair stopped working, I contacted the manager of Ashley and was told the 1 year warranty had expired and his hands were tied and there was nothing he could do and I needed to contact Fast Furniture Repair since they handled the extended warranty. We were under the impression that Ashley handled the extended warranty and was never told it was subbed out to another party. I explained to him that the chair was purchased for my father in law who was recovering from a stroke and it was a vital part of his daily activities. His response was I understand but there is nothing I can do. If a company can’t stand behind their product longer than a year then they are not worth your time or money to deal with. Fast Furniture Repair came and checked the chair and told us it wasn’t working (duh) and a part had to be ordered and he had no clue how long it would be before it could be repaired. STAY AWAY FROM ASHLEY FURNITURE, ALL THEY CARE ABOUT IS MONEY AND NOT CUSTOMER SATISFACTION.
Best experience we have ever had in purchasing for our home. Chad took the time in explaining all the options on our mattress purchase. Surprising to find people that are ready and willing to help. And are courteous and respectful .we will definitely shop there and recommend the Jonesboro, Ar store.
Our salesman, Chad Rogers, was courteous, knowledgeable, and very helpful. We found exactly what we were looking for, and the purchase experience was easy.
Worked with Mrs.Richards to find exactly what we wanted - and without any hassle! Financing was quick, easy & painless. Can not wait to get our new furniture.
This store was extremely nice and well layed out. We went in to just look around and never felt pressured to buy anything. We found several bedroom items that we liked but fell in love with one from the Urbanology area. Beau was super helpful and made the buying process easy. He also helped us determine which mattress to get.
Quinn was our salesperson at the Jonesboro Ashley Home store. We were looking for a dining table and chair set to match our new kitchen. We told him the color scheme we were looking for and he directed us right to what we were looking for. Ashley had a great selection to choose from and great prices compared to other furniture places we had visited. Quinn was very professional and honest about order and delivery times regarding our purchase due to COVID-19. We were very pleased and will definitely choose Ashley Home Store for future purchases.
Great experience so far. Was not pressured to buying anything like others stores. Appreciate that they gave us time to think it over and ready for my new furniture to be delivered!!
Ashley HomeStore hit a home run with us once again. We went 4 years ago to buy a new bed and they were the most professional salespeople. We just purchased a new house and needed new everything so we thought we would go back. As soon as we walked into the door we were greeted with a smile and friendly attitude. Lucas helped us by listening to our style preferences and lead us to a couch that we ended up purchasing, even after we sat on everything in the store. After that we decided to look for a table and chairs. Lucas was very patient and looked at every table the store had to offer. He helped us find a bed for our daughters and helped our two oldest children find pig decor pillows. While he was doing our paperwork Chad and Ashley helped us entertain our children while maintaining their distance for Covid. We have had two positive experiences with this store 4 years apart. We will forever buy from Ashley Homestore and recommend them to all our family and friends!
Great shopping experience
Great buying experience, Ashley was my Sales person and she I great.
Great service! Everyone was very friendly, especially Kati Bullard! She was very kind and she took care of my needs. Thanks so much Kati for caring!
They give me a really good deal on a Chase lounge!!! Great customer service!!!! 100% completely satisfied!!!
Service was great. Everyone was friendly. Ms. Gaylene was awesome. She was knowledgeable about products we looked at. Thanks to her we now know where to shop for furniture and accessories.
My store just opened his week after being closed for 5 months or so. I went in to see how long it would take to get a few pieces of furniture. My salesman gave me the information on each piece and answered all of my other questions. I will be back this weekend. Oh yeah, I purchased a beautiful lamp today. Thanks for being so kind Chad.
People are disrespectful and seems like they think they are better than others
You get what you pay for in Furniture if you want good quality Well built Furniture you can find it here at Ashley
The employees were very friendly and helpful. They made sure safety precautions were taken in the mist of the virus outbreak.
Although they where nice it would have made my shopping experience so much better if I did not have the saleswoman in there following at my heels the entire time me & my friend where trying to look. She followed us around half the store after we already told her we where just looking as if we where up to no good & once we passed by another salesman she stopped next to him then he immediately came around the corner to ask us the exact same questions. Maybe don’t be so over bearing next time??? I might have been more likely to buy something if I was able to shop in peace. 🙂
DO NOT buy furniture here unless you want to wait nearly 3 weeks for them to show up at your house WITHOUT the furniture you ordered and offer NO solution to make it right. I am currently without furniture until they can make delivery again, after being told 30 minutes prior to delivery that all my furniture was being delivered. My choices are to go without or wait 2 weeks for a refund. I’m working class. That was a lot of money I saved to buy furniture that I now don’t have. I plan on filing a complaint with the Better Business Bureau. I will never purchase anything from Ashley Furniture again.
Excellent customer service and shopping experience. Very welcoming, and very knowledgeable on answering all of our questions. Go see Adam and Brian at Ashley HomeStore.
Got what I needed by two really good sales people. Took time to help me find what I needed
They were very helpful and got me in and out quickly. My items were also delivered quickly.
Great place to shop for furniture. Reasonable prices and very friendly people that will not only help you get what you want, but also answer any questions or concerns that you may have. 10/10 would recommend.
When we visited here to look at what they had a salesman waited on us. I understand the salespeople get paid partially by commission, but you don't lie to your customers to get that commission. We realized to late that we were lied to by the salesman. We paid for our purchase, but will not purchase anything else there. That one salesman is a detriment to that store. Ashley's carries great furniture, I just wish they were a little more selective on their hires.
BUY SOMEWHERE ELSE! On Dec. 13th My Wife and I spent a little over an hour speaking to a pleasant salesman named Quin Williams. We were looking to get a sectional with a large ottoman. We discussed how nice it was to have an ottoman with our previous sectional and that we often used it for games and things and even used our old one as an in a pinch changing table for our kiddos when necessary. Quin was very professional and polite. We discussed pricing on a very large sectional with the ottoman and an extra armless chair to make the couch about two feet longer. He even sold us the over priced care plan. Didn't haggle him a bit and paid the full price that we discussed. $2300 and some change. We got through the process of delivery and there was NO OTTOMAN. I asked the delivery guy where it was. His answer was that it wasn't on the ticket so he didn't bring one. Fair enough. So i contact my salesman Quin. He says he has the day off but that he will be in the office later in the day and will figure it out and call me back. 2 days later I went to the store. I spoke to Chad Rogers at the desk that day and explained the situation. He said it sounded like an honest mix up and that getting me an ottoman at no additional cost shouldn't be a problem. Spoke with Quin again the following day and still no resolution. At this point i am tired of the run around and contact the customer service line. The first person i explained the problem to hung up on me. The second person told me to take it up with the store manager A.J. For a week he ducked my calls, or was conveniently with a customer every time i called. While i was trying to reach A.J. i was also dealing with the customer service center in Memphis Daily. I got a different answer with each person i spoke to. One kind lady told me to write a review about my experience online. WILL DO! I did speak to a very nice gentleman on Saturday December 21st by the name of Brian. He was very helpful and promised to put me in touch with someone over the head of the manager in the store since he would not return my calls. He was to speak to "Amiya" there in the call center. He assured me that Ms. Amiya would be contacting me that afternoon before the end of business. That did not happen. I spoke with customer service a total of 24 times over the course of 2 weeks. Day 7 i got in touch with someone who submitted an ER ticket which got an immediate response from A.J. the store manager here in Jonesboro. I explained the situation and that i had been corresponding with Quin via cell. Quin stated that he was sorry for the misunderstanding and that he would take responsibility for the mistake. I also told him about the nice exchange with Chad Rogers while i was in the store. A.J.'s response is that it's MY FAULT that i didn't check the ticket when the deal was made. The throw pillows that came with the couch weren't on the ticket either but they showed up when it was delivered. Now i understand how line items work. But this is a case of a manager being told by his employee that a mistake was made then the manager makes it the customer's fault. I returned to dealing with the customer service line.Two different calls i asked to speak to a manger and was told NO by the rep. I Tried asking for Amiya by name and she would not take my calls. With the exception of the one call from A.J. immediately after the E.R. Ticket was issued, Not a single phone call was ever returned. Finally, I asked a rep who the CEO of the company was. This Ashley furniture is run by the Dufresne Spencer group. CEO Chad Spencer. Over the course of ten days or so i left 2 messages for Mr. Spencer asking him to contact me about the issues with his customer service staff and his store in Jonesboro. No call back. I went 1 mile down the road at the intersection of Bittle and Nettleton and got THE EXACT SAME OTTOMAN cheaper than A.J.'s pathetically "discounted" offer. This has been a night mare. There was never a maybe. THE OTTOMAN WAS PART OF THE DEAL. QUIN WAS WILLING TO TAKE RESPONSIBILITY FOR THE MISTAKE. A.J. Would't let him.
Such a beautiful store with the most helpful staff!!
I love Ashley’s everyone is super friendly and helpful. Thanks to Chad Rogers for helping me on my purchase he is the best!!!!!!!!
Ashley HomeStore has very comfortable furniture! The saleswoman that helped us was so patient and sweet.
Great experience. Kati was super helpful and nice. I will definitely shop there again.
Nice people, but found a better deal somewhere else.
Great experience! Very helpful!
Chad was super helpful. I would recommend him to everyone. He was friendly and personable.
*EDITED REVIEW* Could only leave 3 stars because we did have significant issues due to being delivered furniture that was completely unlike the display model. It was quite difficult to get the situation straightened out and get our money back. However, eventually the company followed through and did the right thing.
What a wonderful experience! Every staff member at Ashley HomeStore in Jonesboro, AR is so friendly and helpful! They went above and beyond to make sure I had the best shopping experience and got the best deal possible. They were so patient with me and made the whole process so quick and easy! I will definitely be back!
We had a salesman named Chad from Jonesboro at was spectacular, this was an experience of show man ship and knowledge of the product. He went above and beyond what we expected. So thank you for all you done and we will continue to shop with Ashly home store in Jonesboro
Great experience at Ashley Furniture.
Quinn and Travis were very helpful and nice!
Our sales rep Lucas was awesome! He made us feel at home and encouraged us to take our time so we’d choose a sofa we loved. We will definitely shop with Ashley Furniture again!
We went in to just allow our daughter to look at bedroom furniture. She fell in love with the Cambeck set and it will be delivered soon—along with a new power reclining loveseat and cocktail table. Kati B. was the best salesperson and AJ was friendly, too. We will be heading back for new bedroom furniture for us and a bar for the eat in kitchen.
Both Ashley and the ASM were helpful and very friendly. It was a really good experience!
I got exactly what I was looking for at the Jonesboro store from Chad . I was very satisfied with my purchase and would recommend this store and sales staff for anyone looking to purchase furniture.
Very helpful staff. Nice selection for furniture.
Great service and friendly people. Willing to go out if their way to get what you need and on your budget. This is the second time we have bought from this store we will be back again and again.
Service was AWESOME 🙌🙌. I will 1000000% be going back when needed. And refer friends and family! My sales rep got me what I wanted for a very good price.
I worked with Katie, she was very professional, yet made me feel at home. She was helpful in showing me what she thought I was looking for and I did find just what I wanted. I would definitely work with her again.
I wish I could put less than one star. This company does not rate half a star. Do NOT buy their warranty. These people lie to make a sale and DON'T back what they sell. They have lost a customer and i urge others to do business elsewhere.....buy at your own risk.UPDATE: Ashley's wanted me to contact them again "so they could review my case". No big surprise, I Never Heard from them.
Quin was fantastic! He helped my husband and I pick out the perfect sectional and coffee table for our style and home life! He has the greatest personality and we look forward to working with him again when we choose to get more furniture!
Update: I finally got my order, and it took only 2 times to get it right. The first order was wrong and I refused delivery. The drivers said they will inform the company and I'll get a call. No call. I waited a week and nothing. So I call and find that nobody knows anything about it. The manager said he would look into it and call me right back. No call. After a few days, I call him and we finally get to hash out the correct configuration of the order. He said he would try to expedite the order and call me back with a delivery date. No call. I call them, yet again, and find out that it will be the full waiting time of 3 weeks for the replacement order. That makes 6 weeks (a month and a half!) waiting for my delivery. The manager said he could waive the delivery charges to make up for some of it and after the delivery, I called to inquire about that. He would look into it and call me right back. No call. The delivery guys backed into my driveway half running over a large planter. I called Customer Service (which is a big joke) and they gave me an email address to write to. I sent an email complete with pictures. No response. So I called the store manager again and explained the situation and sent him the pictures with description. No call, no response. Today, I called and happen to get my original sales girl (Katie) and I think I have hope of some resolution. Maybe SHE should be the manager. There is a big boatload of unhappy dissatisfied customers out there that will never ever buy from Ashley again. I wish I had done my research beforehand. Check out reviews and do some research before committing your money. Corporate will not help, corporate doesn't care. How they can claim to be number one, I'll never know. I love my sofa and I really hope it doesn't break because of poor craftsmanship. Original Review: Do you want a huge monstrous furniture store full of sofas, recliners, tables, and home furnishings that you can buy and take home? This isn't it. You look, you pay, you wait 3 weeks for them to deliver (very expensively and required) to your door. If you don't pay for the outrageous delivery and pick it up yourself, you forfeit the warranty. Pretty good scam they got going. They also get to use your money while you sit on nothing, interest free. The sales girl that took my order was very nice and knowledgeable but somewhat pushy on making the sale. It is a nice store to visit and it gave me the opportunity to sit on what I might like instead of blindly ordering online.
The customer service at the Jonesboro location is awesome! Our salesperson Josh Honeycutt has always been so helpful. We highly recommend this store.
Love Ashley homestore. Bo is great. Excellent customer service. I always recommend Bo!
Absolutely love this store. The staff are so helpful.
Katie and Beau were awesome to work with. Always a great experience at Ashley Homestore!
Chad was very busy, but helpful and accommodating.
Quinn Williams was absolutely wonderful! He was very helpful, patient and kind
We have been buying from Ashely for a few years now ... and have never been disappointed .. we will continue to shop there for quality and selection for our home ! I always thought they were too expensive but to my surprise it was well within our budget and the quality is so good having 14 grand kids and a Labradoodle we wanted furniture that would last !!
They were very helpful and friendly!
Polite and pleasant. Kati and Bo answered our questions and the furniture we purchased was well priced. Veterans day sale helped and because of that, I get free delivery. Good experience.
Good customer service
I went in to look for living room furniture. Lucas asked if her could help me. It was, by gsr, the most pleasurable shopping experience. Lucas did not pressure me and explained everything in details. He eased attentive and personable. I would recommend Ashley, and in particular, Lucas for all your furniture need!
It was a amazing experience the sales associates where amazing and very welcoming and helpful I really appreciate the kindness and gratitude of the salesman and the staff thanks again for the wonderful experience
Had the best experience ever in a furniture store the sales rep Ashley was amazing expected to walk out with just a living room suit and walked out with a new mattress to very friendly and helpful
Great service and products
Always friendly sales people, this is me second big purchase from this store and will probably do it again
After searching for a while and not really finding what I wanted, I came to the Ashley Home Store. Melba was so attentive and helped us find the dining room set of our dreams. I can’t wait for it to be delivered. When it’s time for more furniture, I will definitely be back. Thanks Melba for all of your help. Y’all go see them. They will make you feel like family.
Nice selection Friendly
Quinn was great to work with! He definitely goes above and beyond for his customers.
Beautiful store. Quin was very helpful Great transaction.
I had the best experience ever at Ashley's, not 1, not 2 but I had help all over the store, including the store manager. They was so awesome, my clients home looks great and he has a smile everyday waking up to his new living room set. Thank you Qinn and all the other guys, and sorry I don't remember you guys name
Excellent service and knowledgeable staff. Delivery team was very efficient and professional.
Everyone was very friendly and willing to help. Easy to negotiate with and made shopping easier. Will definitely be back.
My experience was great. My sale associate was very helpful.
Great Service from start to finish.
Had the most joyous time shopping for furniture! They all were a bunch of fun, but very professional! Will recommend to anyone to shop as Ashley Home store.
They were super nice and helpful! They will answer any and all questions you may have!
My furniture was delivered twice damaged and a three time the wrong furniture.Worst furniture store ever.
Good sales and GREAT sales reps
Sales associates took turns hovering. Not able to relax and brows without consent "helpful" suggestions on unwanted things to purchase.
Hounding hounding hounding. LET ME LOOK AT FURNITURE WITHOUT GETTING HOUNDED EVERY 2 MINS!
Only had recliner about 3 months before it broke. Have been trying to get it fixed for over a month. They sent parts that were broken. Serviceman came and couldn't fix it, they ordered new parts. Still waiting for them to come in ( 2 more weeks). Then we will have to set up another appointment with the 1 serviceman they have for this area.( 2 more weeks). I have called customer service several times asking them at what point will they send me a new chair. They said only after serviceman says it can't be fixed, no matter how long it takes. Very disappointed!!! MD, Send name and phone number to what email address???
We came in to purchase a new sofa. Lucas was very helpful and helped us find just what we wanted. Thanks for the great service.
Great experience at this store! Quinn was super helpful and efficient and now I have a gorgeous new bed.. all around good experience.
Beau was SUCH a great help. He answered all of our questions but wasn’t overbearing.
Went into the Jonesboro store to look at living room furniture. The salesman Beau Honeycutt was awesome at helping me find exactly what i was looking for. It was delivered on time and looks great in my home.
We are so upset with Ashley Furniture. We picked out a recliner and purchased 4 of them. Our sales person Diana and the store manager Chad were very nice. However the recliners we received are so uncomfortable we couldn't stand to use them for a full evening. The shape and firmness of the cushions are not even similar to the store unit. They are now lined up in the entrance of our home as none of us will use them. We I immediately requested a refund from Ashley Furniture. We were told that we signed a document stating that all sales were final. However the only thing we signed was supposed to be a notice of delivery stating that if we wished to cancel delivery before arrival we would need to pay a 10% restocking fee. We would not have signed something that stated if we were delivered garbage we would just be stuck with it. We have filed a complaint with the Better Business Bureau and we will be taking this to court if not resolved.
Lots to choose from and no pressure sales.
Our experience was so quick and easy. We had the paper work done in less than 20 minutes and we’re headed home. Can’t wait for our purchase to be delivered!
They had exactly what I needed in an office chair. They helped me get a good price and worked with me. They didn’t have the chair in stock however, so I’m having to wait a couple days shy of a full month and I really needed it now. That was the only downside.
I'm having to edit my original review, considering our furniture was supposed to be delivered this week and now that's changed to mid-August. Originally, I wrote that "Quinn was super helpful and enjoyable to be around. He and AJ were able to get us the furniture we wanted at a great price. We’re super excited for it all to come in!" However, I can't be excited about something that doesn't exist and may not exist if it stays on back-order. I specifically asked our sales consultant, as well as the store manager, when this furniture would be available to us and they both assured me it'd be delivered "in two weeks." That two weeks is now changing to a supposed month and a half, and we had to cancel on several guests planning to come in town since we have nowhere for them to sit, much less spend the night. I'm extremely irritated, as my biggest concern was if we would receive the furniture on time (my parents had this issue on past orders from a different Ashley) and I'm disappointed that the staff knew the items were not in stock and lied to me about it. Another disappointment is that no one even tried to notify my fiancé and I about the delay, I had to call several times until someone answered to ask about where my order was and why it doesn't exist in their furniture tracking system. Updated 7/29: These issues have continued as Ashley "expedited" our order. They did this by sending us a returned couch that had been used and broken. It has yellow stains all over the mattress, food crumbs, loose changes, holes, broken springs, fabric tears, chocolate (I hope) stains, and other lint. The frame should be able to support 450 lbs and is completely bent and broken. We have to keep this used, disgusting couch while we're awaiting a replacement and still haven't even got the other part of our order, the matching loveseat, which delivery has been delayed on three separate times, even though we keep confirming the delivery. The managers won't answer or call back.
Beware of this predator of a company. The only thing lower than the quality of their furniture is the quality of their customer support staff if you dare need them. I ordered several new pieces and they all came in damaged. No problem, I will just call customer support, right? Think again. You will not get anywhere with them and hung up on 3 times. The local store staff will tell you after delivery you have to deal with the 866 number. Good luck and my advice is to shop elsewhere with your hard earned money.
My husband and I went to the Jonesboro store and Beau was great help. We went in to look at a Sofa and Loveseat and found a set we really liked. While we were waiting to complete the purchase we discovered we really liked the Table and Chairs we were sitting at and decided to purchase that too even though we just bought a brand new set 6 months ago. I will be recommending this store to my friends and family.
It was a very pleasant experience. We walked in a salesman greeted us with a smile. My husband told him what we were looking for found it. We paid for the merchandise and was out of the store within 30 minutes.
Follows you around and pressures you too buy
We found the perfect cabinet for our kitchen in just a matter of minutes. The employee helping us was friendly, helpful, and efficient. We’ll be back the next time we need new furniture!
Chad and Katie were very helpful in helping us find a new bedroom set!
Do not buy your furniture from them. We bought the #1 seller couch or so they said but once the furniture arrived it was a different color then what was displayed. We even took the couch cushion and placed it on the display couch and it did not match. The cushion didn’t even have a zipper on it and the cushion filling was different. They tried to say they upgraded it since then but that was a lie the cushion was two completely different colors. The stitching in the fabric was already coming apart. They lie and just show you expensive furniture in store and then send you cheaply made furniture. The salesman that was helping us even tried to get us to go to Ashley’s late a night and steal the cushions off of the display couch. Even though the whole couch was different from display (he wasn’t that bright). So we got them to send us the couch again thinking they just messed up but they didn’t. Once we talked to the manager he lied and said everyone above him will be in meetings until Thursday so we called Memphis and asked for corporate they spoke with us and were very rude. They said that we couldn’t get our money back. We will never ever do business with them again!
Chad And Beau were very helpful and nice..They took their time and help me with my purchase..I will continue to buy furniture from the store.Good Job!!Friendly Staff Jonesboro Store!!
My experience with Ashley Furniture has been excellent. Chad at the Jonesboro, AR store was our salesman and he really went above and beyond for us to get the couch and loveseat we really wanted! Thank you Chad!
I had a very pleasant experience purchasing furniture yesterday, the salesman was very informative and helpful and also gave me a good deal, I have been shopping at Ashley since 2005 and have always been pleased with my purchases and service
Great selection in store and online!!
Service was great everything was explained clearly
We've been in several times before my husband and I figured out which sofas we liked. Beau was our salesman and he helped us with pricing and told us the many ways of purchasing them. We told him we wanted to wait for a check came in and we'd buy the sofas out right. We'd be in a couple more times with him being in the store. He remembered us, and once we were ready Beau was able to get us a great deal and made sure we were happy with the deal before we left. Nice guy! Love our sofas!
Great service from AJ. He was very helpful.
Store was very clean with lots of options to choose from. Charles was very patient with us as we changed our minds several times.. He made sure we got something that we were satisfied with well within our desired payment amount!
Store was nice and clean! They have a good selection to chose from. They were nice and very helpful.
It was super easy and hassle free! Went in and got a recliner in about 30 minutes! They worked with me on the price and I am getting it delivered in less than a week! I would highly recommend their store!
Very helpful,
My experience with Ashley Furniture has been wonderful! I bought an entire living room suit last year and this year I came back to buy a bedroom suit! Everyone was very friendly and accommodating. I was able to shop without a salesman breathing down my back, yet also had any assistance I needed.
Our experience with Ashley HomeStore Jonesboro didn't start off great. We purchased furniture and were told that while it was a very popular set, it should be delivered within a month. Nearly four months later we still had no furniture and were being told they couldn't guarantee it to come in anytime soon. I went to the store prepared to have to plead my case for someone to either give me a refund or give me furniture. Mrs. Hardin (small world!) at the front desk quickly called Mrs. Diane (manager) after I told her the situation. Before I could even get a word out Mrs. Diane quickly promised me that she would make sure this was taken care of as quickly as possible. We ended up picking out a different set that is scheduled to be here next week (yes!) and we absolutely love it. Mrs. Hardin and Mrs. Diane were so great and stayed after the store closed to make sure our situation was fixed and we were happy.
The sales people were great and took time to answer our questions.
Beau Honeycutt was very helpful and made us feel right at home. If he didn't know the answer he would find out what the answer was.Very patient. Thanks,Beau
I love how when you walk into this place you immediately get helped and treated like a friend. There is no pressure to buy at all and there knowledge of every piece of furniture is amazing and really helps in making a decision on what you want! Great place to get great furniture!
Do not buy the furniture protection plan. I bought a living room suit and the 5 year protection plan in 2015. Went back in March, 2019 and bought another living room suit. I then sold the first suit. Per terms of the protection plan contract, I could cancel and be refunded for the remainder of the contract. But the Jonesboro store will not honor the terms of the contract. Said it's because the contract is tied to the furniture. So apparently the contract means nothing for the customer. Appears to be a money making scheme for the store. But at least now I know what store to avoid for future furniture purchases.
The manager (Brad) and salesman (Chad) both looked us in the eye, shook our hands, and told us bold-faces lies multiple times. The service was so horrible and employees behaved so unethically. If Ashley Jonesboro was the last furniture place on earth, I think I’d rather sleep on the floor.
Everyone was great and helpful! We found the perfect bed and mattress! I’m ready for it to be delivered. 😬
I'd give negative stars if I could! Spent a few hours there, couldn't get a VALID price narrowed down on ANYthing, original quote was almost $25,000 for less than $13,000's worth of stuff before discounts elsewhere, & when we decided to buy a random deco pillow (pic on pillow looks like our dog dressed like Bob Marley), no one wanted to ring us up, & when they FINALLY did, it took over 20 mins to do "the invoice" & take our damn money! & The lab coats on all the men is creepy! We will NEVER be back!! Bought at Gamble's! Got a MUCH better deal on better goods, the "feather test" insured we got 3 mattresses (2 w/adjustable bases) that are perfect for our bodies, we worked with much more personable, helpful, fun peeps (dealt with Sarah Hunt, Jan Turley, Michelle, Skyla Drew...), seriously much better price & service, & sat at a cool bar, drank sodas & water while our invoice was entered, & laughed with a lot of great employees! &, We donated 2 entire beds for local kids. --not a percentage of the sale & not to kids outside our area or state! I had such an AWEsome experience there that I applied for a job there! We will only ever buy furniture at Gamble's from now on!
I would give 0 stars if I have the choice. This is probably the worst place to buy furniture from. First off it takes at least an hour to get a quote. And if you need financing that would be another two hours. And when we finally got all the paperwork done they told us that we were gonna get our couch on Valentine’s Day which was a week after. And Valentine’s Day came and my couch didn’t arrive. So, I called them. Much to my disappointment they have rescheduled it 2 weeks after Valentine’s Day without letting me know. Which kinda sucked cause I left early for work. So after two weeks, the loveseat came but not the sofa. And of course again they didn’t let me know. After a week the sofa arrived. Mind you we had to pay the monthly fee even though we didn’t have the furniture on hand. Next reason why you can’t buy anything at this place is because of their very bad customer service. Once they’ve sold you something they don’t care about you anymore. Also, if you are needing financing it’s really a bad idea to get it from Ashely’s. When we finally got our entire set I called their financing office to pay a $100 in advance. And it was a very mean lady who answered the phone. And she told me that if I pay little by little the interest and fees will eat up what I paid. Like, what??? So, I told the mean lady (nicely) that none of these makes any sense, I have never heard of a company that do that! How is my $100 gonna be gone. And the arrogant lady told me In a very frustrating voice “well I don’t know how else am I gonna explain it to you, it is very easy to understand I don’t know why you’re not understanding me”. She was literally talking to me like I was an idiot. And ohhh she is so damn good at cutting you off. Every time I talk she would cut me off so I couldn’t get anything through. Cause when I speak she speaks. So a week after talking to her we returned the couch ourselves and got a uhaul cause they wouldn’t pick it up. My thing is we agreed to pay a ridiculously overpriced furniture, the least that you could do is be nice.
In December we went to the store and purchased a dinning room table and chairs. The staff was great. They had great customer service. We were told that we could pick the table up at the store in a week. A week later we called to check the status and was told the salesperson gave us the wrong date and it would be another two weeks before we would get it. This was not ok because we wanted to have the table before Christmas. I elected at that time to cancel the order. They told me I needed to come into the store to do so. When get to the store the manager offers us a discount and free deliver to our home instead of pick up. We agreed and got the deliver on time and all is well. I felt that they took care of the problem even though we had to wait. This month we went to the store in need of 2 beds for our children. Again had great customer service. We picked out and purchased what we needed and was told again it would be delivered in a week. We wanted to pick it up ourselves but was told we could only do that if we picked it up in Memphis. We elected to just pay for deliver. Deliver day came and the beds were delivered, but one bed had no frame. The delivery driver told me it was on back order and to call the store to find out when it would be delivered. I called the store and they state that it was not on back order it was just let off the truck. They could have it out in 2 days. I went to the store and they gave me a loaner frame. I got it home and it did not fit. I then called the store and they then told me they would refund my delivery fee and stated again that the frame would be here in 2 days. The next day I didnt receive a call from the delivery department with a delivery time for the next day so I called the store and now it shows on back order and will be 8 days before they get it in and they are not sure when it will deliver. The delivery fee has not been refunded and my daughter hasn't had a bed in 3 days. The store states there in nothing they can do but wait. I asked them to just pick everything up and refund my money and they state they will see what they can do but it will be 24 to 48 hours before they know anything and they dont think they anything will be done. Dont purchase from this store all you will get is a very bad delivery process. Although the product is great the delivery and inventory system is badly broken.
Super nice and helpful.
Great service and pricing!!
One of my friends referred me but Chris was the one that helped me. He was really attentive & understood I was on a budget but still gave me a really good deal! I also got 2 pillows as well. And, my payments are exactly what I could afford!
Kati Bullard and Joshua were great! Excellent customer service.
Very helpful, and very cooperative ! Thank You !
Our salesman Chad was a pleasure to deal with. Very low pressure but very attentive. Overall great experience and a good price on a quality product.
Recently went in to find a bed and left super satisfied! Beautiful showroom, plus Kati was very helpful and attentive to our wants and needs. Highly recommend!
Will not be ordering from Ashley Homestore again!!! When I walked in I wasn't acknowledged at all and finally about 15 mins of walking around a lady asked if she could help me... I placed an order and it was an direct order shipping by UPS ok fine.... That was 3 weeks ago and I yet still haven't received my order. I've called several times and no one knows nothing!!! A lady called yesterday and said it would be 2-6 weeks 😲. Why wasn't I informed of that in the beginning. I haven't received any kind of confirmation,tracking Nothing!!!! Never again!!!!
Very knowledgeable friendly staff
I thoroughly enjoyed my shopping experience. The sales staff was exceptionally helpful and we ended up getting just what we were looking for at a great price!
Good selection
I was not informed at the time of purchase by AJ or Ashley R that part of my sectional was back ordered until March 5th. After waiting a month for delivery (I knew it would take that long) I was informed on Feb 26th, the day before delivery, that part of it was not instock. And the lady on the phone said she was sorry but I should have been informed at the time of purchase. I told them I would not be available for redelivery until a certain time this week on the 6th and if they couldn't accomodate that to just wait until the 13th. I mean they have already inconvenienced me. Might as well take a little longer, right? I received a call and text today that the delivery is scheduled for in between the times I already said I wouldn't be available tomorrow. And when I asked to reschedule she says she can't do it until they take me off of tomorrows delivery so I will get a call in 24-48hrs to schedule a new time. They are lucky I don't just cancel the whole order out completely. THIS IS RIDICULOUS!!! I mean the item didn't suddenly become out of stock when it was ordered in JANUARY! The items were out of stock at time of purchase and I should have been inform so and this wouldn't have been an issue but, I have literally scheduled my time around the delivery of this sectional and am about to have to do that yet AGAIN. -Very Unhappy Customer
Some very nice pieces, a little girls bedroom suite I LOVED, salespeople we're not pushy and bothering you at every turn but offered to be of service and gave you space to shop. I appreciate that.
Always good people. Well until the get one to buy, 😄. We have used Ashley for years and at 50ish we still use Ashley's for our home furniture. Ok prices , what we really like is they stand behind what they sale. We worked with Sweet William this trip to Ashley's. He was an awesome person and salesman. No real complaints. They can be a bit pricey on some things. So know what you want to spend before walking in. The. - I want this and that bug- will get you in trouble lol.
Everyone we ran into was very cheery and our salesperson took the time to help us find everything we needed. Would definitely recommend this place.
Bill was super nice to work with. Although we didn't understand some of their ways of thinking. ( A twin bed was the same as a queen bed) and they don't have furniture there to pick up even if you have a truck they charge a delivery fee. But we got it all worked out and now just waiting for our delivery this week.
Very nice easy to deal with very willing to show you all about the products they have, fast and easy financing. Great customer service all around
They had a good selection of products to choose from. The staff was really helpful and friendly.
Very nice store. Employees very helpful. Clean store. Wii come back. Gr88 salesman
People at Ashley home furniture are the best.Beau was very helpful and found a bed set that was just what I was looking for. Also at a price that was reasonable. Very happy with my purchase.
They helped me how so much, the lady who helped me showed me some great furniture. Then her and her boss worked me on a price for the things I got! Ashely’s Furniture is awesome! And I’m so excited about getting my new bed and loveseat!
Service was awesome. We walked in and a gentleman was there to greet us. He asked what we wanted to look at. Then instead of showing us everything or what he thought was "best" he showed us exactly what we asked for and only that. He then worked on the pricing for us and was able to get it to a price we could handle. It was a great experience. I'm sure I'll be going back in the future.
My fiancé ordered furniture (couch, bed, side tables, dresser) and they said they would deliver it to his apartment (Jackson, MS) from the warehouse in Memphis. It was said to be delivered on the 19th of January (already a month after being ordered) and he already had to sleep on an air mattress for a few weeks. He called a few days before to confirm the order and they did. Then the day before he called to confirm the order again, and they didn’t have it. After everything was said and done, they said it would be delivered the next Tuesday because they only deliver on Tuesday (so I’m wondering why they even scheduled it for a Saturday to begin with?). Then the day before, he called to confirm again and they didn’t have it again. Eventually they said that they don’t even deliver in Jackson. So that was two extra weeks he had sleep on an air mattress for no reason. When he first went, they gave him a mattress topper for free, and are now making him pay for it regardless of their terrible service. Will not be shopping from here ever again.
I was very impressed with Kati’s willingness to help us find the right furniture piece for my living room. She was patient and knowledgeable about all the furniture we looked at. Kati helped us find the perfect sectional and even helped fix it when we got home and realized we had ordered too large a piece for one area! Thank you Kati!
People there were really nice, helpful and got us out in a timely manner
Bill was a great salesman! He helped us but also gave us freedom to look at furniture with no pressure to purchase!
Nice representatives, great selection!
Salesman was not pushy to buy more at all but at times was not available enough due to being short staffed and finance manager did a wonderful job and made sure everything was explained and set up before we left. Will be back in a couple months for more furniture 😁
Quinn was a amazing salesman! Will certainly send more people his way. The quality in store is to perfection.
AJ was incredibly helpful and made the entire process easy and fun! He helped get us the best deal possible and kept my husband and I laughing. Having -extreme- anxiety I usually dread any kind of social interaction but thanks to AJs humor and help this was a stress free breeze. Very grateful!
Will definitely not shop there for anything. Way too high. Took 3hrs just to get a furniture quote, and it was just written on a note pad. Very professional..not. Also, purchased 1 pillow and it took 30 minutes just to pay for it and sign a bunch of paperwork. I went to another local furniture store and got everything I wanted plus two free $100 rugs. It was still $4000 less than Ashley quoted me.
They sales men are awesome. Very curtious and helpful.
Mr Kidd was extremely helpful. I told him what I was looking for and he found the perfect pieces for me. He helped me find accessories to match. When I need more furniture I will definitely go back to the Jonesboro Ashley Homestore and see Mr Kidd.
Chad was very knowledgeable, helpful and fast with assisting us with the purchase of the North Shore Canopy bedroom set. Others like the manager and Bill with mattresses were very friendly. I will shop there again. We purchased a reclining sofa, loveseat, coffee table and two end tables today (05-02-22) with assistance from Beau Honeycutt. He was very friendly, helpful and knowledgeable about their products and services. This is the place we always come back to when purchasing furniture for our home. ⭐️⭐️⭐️⭐️⭐️
Wonderful employees and were a great help
AJ really hooked us up today! Everyone there was so genuinely nice, never felt forced or fake. The entire staff was wonderful and the quality of furniture and decor was awesome!
AJ was a great help with picking out our new bed, we will definitely be back to purchase more furniture
A.J. was our salesman and also one of the managers, he was very helpful in helping us select the right bed for us
Bill kidd is the best
My husband and I had a great experience. Our salesman helped us find the pieces we wanted in our price range. We are extremely happy with the curtosy we received. We will definitely shop here in the future.
Quinn was an excellent salesman, very knowledgeable, professional and personable. It was a pleasure doing business with this young man as well as Ashley Furniture as a company.
My husband and I had an awesome experience!!! Our saleswoman was so sweet and so very helpful!!! We will definitely shop at Ashley Furniture again!!!!!
(Translated by Google) Good quality (Original) Buena calidad
Our salesman, Bill Kidd, was exceptional! He was very very friendly and helpful, but not overbearing. He answered all of our questions and added information that we had not thought of. He was open to telling up both the positive and negative sides of each piece of furniture we looked at. We will most definitely be going back in the future! Thank you again, Bill!
Friendly service, lots of inventory to choose from Salesman was very knowledgeable and not pushy at all
We had a great Salesman. Really friendly, answered all my questions, addressed all my concerns. Everyone in the store was friendly. A great experience all around. I will go there again. Thank you for the great experience.
I was at the store for an hour and a half rrying to decide what I wanted. AJ and Bill both worked with me the whole time. I recommend Ashley's and their associated to everyone.
Beautiful furniture
READ CONTRACT!!! 10% cancellation fee and no returns allowed once the furniture is in your possession. I really wanted to buy local but the person or persons who own the Jonesboro store really aren’t interested in customer satisfaction. So I will not RETURN to their store to spend my money.
Beau always knows how to get you a great deal with absolutely no pressure!!
If I could give them anything lower I would. This particular issue has nothing to do with an order I’ve made but rather an order my parents have made with this business. It is clear that Ashley’s in jonesboro and everyone there only care about the check they bring home; no empathy or compassion shown to guests ESPECIALLY if it is an issue they cannot easily resolve. What about “above and beyond”??? Brad Swink is a terrible owner and should be replaced IMMEDIATELY. He insulted my mother outside of the store when all she wanted to do was resolve an issue that just continues to build. My mother ordered a kitchen table and SIX chairs back in June. They still have not received the chairs from this company. EVERY month when it is time for them to be delivered they say “oh it will be next month” here it is thanksgiving week and my mother has nowhere to host a family dinner due to a table with NO chairs. I’m beyond sick with how Brad decided to handle the issue with my mother saying he “spent hours on this case” and he’s “through dealing” with her. I cannot make this up. He told her to get off his property before he “called the police”? Ashley’s, is this really how you want to conduct business? This man clearly only does the bare minimum that is required for his position. Never shop at this place. There are other places that carry Ashley’s furniture if you like their brand OR, if I were you, I’d go to a different store and buy a different brand entirely. Terrible, terrible place.
One of the worst shopping experiences in recent memory. Complete clown show, no regard for the customer or expectations. If you have an opportunity to go somewhere else (and you totally do) then do it. Nothing has fundamentally changed, and these recent reviews are store employees or fake accounts. Don't waste your money or time with these people.
Great place to buy furniture!
Personnel very helpful
We were greeted with happy faces and our visit was nothing short of amazing service. Everyone we spoke with was kind and attentive to what we were looking for in a sectional. My wife and I were not looking to buy anything soon but we were presented with excellent deals that we could not pass up! So we bought our dream sectional and ottoman on a whim. We will definitely go back for more furniture in the future.
Don't know how they are getting 4+ stars at this point. Well 8000.00 dollars 6 months and still waiting. What furniture that was delivered, I had to send back 3 pieces because they looked like they were thrown off the back dock... They once had my 5 stars. I have bought furniture from at least 5 different stores at least 20+ grand over the years. They have really dropped the ball. I just wish I could ask questions on others posts to find out how they got there furniture.
Easy shopping experience.
Expensive furniture that broke two weeks later. Paid thousands for bedroom set , the bed broke less than three weeks later. Went to the store , told to call the customer care number. Didn’t even show any kind of sympathy , didn’t try to be helpful at all. Terrible customer service at this store. I will go to Memphis to buy funniture I’m the future, never here again.
Absolutely hate this place. Never again will I order anything from them! My best friend had a problem with them and told me not to order with them and I should’ve listened! Ordered a upholstered bed frame in early September it arrived mid October. I paid an extra $70 to get it delivered and they told me it’ll get picked Back up on the truck and taken back to Memphis then it will arrive a week later. That was fine with me. Then I received a call the day of saying it was NEVER picked up. I went up there to get my total refund back of $270 on October 18th! The lady said my $70 for the shipping will be back on my card in 3-5 days and the rest will come in a check in the mail in 10-15 days. Well it is now November 5th and I still haven’t got my $70 back!! Also i paid the $200 in CASH! And no one will return my calls. The two ladies who are always at the front needs to be fired. Worst customer service ever! DON’T even waste your time and money with this horrible place!
Beau was so much help! We had a great experience and will return!
Love our new furniture! Ashley who happens to work at Ashley Furniture Home Store was super knowledgeable and helpful! She wasn't pushy at ALL! She really made us buying our new living room suit a painless process! This store has great employees and great products! We will return to purchase a bedroom set again soon!
The best experience i have ever had shopping for furniture!
David was so kind and helpful. He went above and beyond to make sure I got exactly what I wanted, stayed late to get everything processed, and made the entire transaction as easy a humanly possible.
Ashley Fine furniture has been giving us the run around on our bar stools for our dining room set since July 26th, promise date of August 26, then september 26, then october 26th. Just received email that they will have to reschedule again. Same old line that it is not out of the manufacturer. Yet they have the set on display and apparently are still having the item in store, tell me i cannot have the display chairs even , nor return the table which they've delivered in July. Why do they still have this item as a display if they don't have the chairs? And why do they have the table available, but no chairs for the past 3 months to complete my set.I am beyond frustrated as i have already postponed a family dinner waiting on these chairs to the table. This is ridiculous and get this they have sent me a bill and are expecting me to honor my end by sending in my payments on time while they continue to delay the manufacturing and/or delivery of my chairs. REALLY?!?! Brad Swink why won't you take my call or answer the phone even or call me back!!! I hav called several times today 10/24/2018 and no one has answered the phone. Are you lines down?! Keep getting a recording '' the person you are trying to reach cannot answer the phone now, try your call again'' It is a business line!! SHADY!!
I have always wanted to buy stuff from this store and today my dream comes true. Great stuff and staff.
We worked with Chad and he went above and beyond for us! The entertainment center I wanted was no longer on the floor but he went off my screenshot from online store, got it ordered and scheduled for delivery all within 20 minutes. Complete turnaround from our experience in 2015 with this store! I am so happy we gave them a 2nd chance!!!!
Beau was our salesman and did a terrific job helping us pick out our furniture. He allowed us time to shop on our own and was quick to answer our questions when we needed him. Overall great experience!
Was a good experience after we were waited on. Gentleman named Chad finally helped us and we bought furniture from him. There was another person (salesman) that walked by us several times but he never bothered to ask if we needed help or was someone helping us, but as soon as 2 ladies walked thru the door he was right there assisting them. If they were all like this fellow we would probably have not purchased anything and probably left. But we would highly recommend Chad very helpful and went out of his way to assist us.
We bought 2 five drawer chest from Ashley and had an “Awesome” experience. Our sales associate AJ was very effictive and effencent getting our paperwork done and giving us all the details for our purchase and when our delivery would arrive, he was very knowledgeable and on spot with all our details. Great experience at Ashley’s Home Furniture in Jonesboro Arkansas. Highly recommend them and ask for sales associate AJ, for great service!
Within seconds of entering the store, we were greeted by a knowledgeable man who was very helpful and informative! We found exactly what we were wanting within 10 minutes! Wonderful selection and good price options!
Great Experience Elin wass Great
The service is very slow. I came on last night but couldn’t complete the transaction because of time. Came on today and had to come back again because of time. I have never been to a furniture store that took a long time to make one transaction.
Just purchased my kids bedroom furniture and he is super excited about it. Absolutely loves it. About to but my other kids theirs and the rest of the house.
Great selection. Loved it. Could've stayed all day.
My husband and I were searching for the chime hybrid mattress we called the Ashley home store in Joneaboro and were told they had several in stock we srove about 60 miles one way only yo be told that they did not have any and the salesperson tried to sell us another one for $500 more! They are liars at this store. We will never buy anything from there and will tell everyone how we were treated they didn't even care that we made a special trip for something they assured us they had terrible customer service here and bad business as well. We can shop on line and not be lied to
Ashley fine furniture is out to just make money, they are liars they tell you one thing just so you will buy there furniture. My daughter and her husband bought a sectional on July 28 and have yet to receive it. They said they had it all but one peice when she was ordering it and now they dont have any. August 10 August 22 September ? September 22 All dates on when it would come in. Hummm they all ready have the money on this furniture. They should have told the truth and said they couldnt get it.
Worst customer service I have ever dealt with. I was suppose to receive a call the day before my couch was delivered to see when’s the best time to come. Instead I got a call saying it was on backorder and won’t be available for a whole month. So I’ve called numerous times asking to speak to Brad “store manager” , but he’s NEVER , NOT ONCE returned my call. Finally decided to go up to the store and he said he would submit my refund and it should process and to wait 3-5 business days to get my money back. Well that never happened so I have to call again and spoke to Nicole and she actually processed my refund except it wasn’t the FULL refund. At this point, I am very upset at how this situation is being handled. So I come up to the store, yet again, Brad “the store manager” says he will have to talk to corporate and get back with me. This is very unprofessional and very unacceptable. I don’t understand why I can’t just get all of my money back when I never got my couch, nor have the audacity to charge me a cancellation fee, if there’s nothing to restock.
First, I would like to suggest that anyone who is looking for furniture not go to this Ashley's Homestore. Yes, they had great customer service at the time inside the store to make a sale, but once you leave there, they wipe clean of their hands. We ordered a couch from there well over a month and a half ago, they ensured us that we will have our couch here on a specific date we chose. Two days before the ship date we received a call that they couch is on back order and we will not receive it for another 2-4 weeks. To my understanding, they have already charged my card. I called up there to confirm that the ship date is no longer what we agreed on, and when I did so, they told me the person in charge, Brad (store manager), is in a meeting and will give us a call back. 4 Hours later still no call, I called back once again, they said he is still in a meeting and will give us a call back. By this time the store is now closed. I called back the following day and again the exact same thing has happened. But this time I spoke with a person named AJ, very professional on the phone and said he would take care of everything and have a shipment date for me and have it expedited and have Brad call me back that evening. Again, no call or confirmation from Brad. So I made a friendly visit to the store to speak with him. He approached us after being paged, and I told him what was going on and his statement back was I thought AJ took care of it. Nonetheless, we just wanted a refund at that time. He stated he apologized for the miscommunication and will get right on it. Took down on credit card information and stated that he will get right on it to give us a Full refund. He told us that our money should show back up on our card in 3-5 business days. What was fishy is that he told us all the computers are taken up at this time and he will process it as soon as one becomes available. I was going to wait around, but he insisted that I go home and he will take care of it on his end and give us a call. But to my surprise, trusting who seems like a decent man, I never once received a call. So I decided to wait a week and give him the benefit of the doubt. A week after that incident, no transaction back on my card. Livid at this time, I called up to the store and spoke with a salesperson named Nicole. I told her the situation. She apologized and told me she was going to look into it and see if it was submitted to the accounting department. She called back thankfully and SURPRISE SURPRISE nothing was ever submitted. She was very pleasant and nice and stated that she will take care of it on her end, she even called back the next day and told her it has been processed. Today we looked on our card and they did not give us a full refund. Now tell me how we didn't get a full refund due to a restocking fee when there is nothing to restock because it was on back order? We went up there and spoke with Brad and he was not pleasant at all and stated that it is going to be a long process and multiple emails sent to get the entire refund. I cannot stand the amount of unprofessionalism that this man has. Needless to say I will never be going back to this store! And I suggest that anyone who needs furniture not either. I am not the first to have complaints on not receiving their furniture and or a full refund.
This store has one of the worst customer service reviews I’ve ever given . Did not receive furniture though paid in full. No phone call, no returned calls,,,, I’m new to this area and definitely not impressed. Nothing like any Alabama store. Least amount of pride. I came from management and I would fire every manager from front door to Arkansas corporate. Customer care is everything. I give the lowest score possible
Excellent people , they were nice and professional. Catered to our needs and helped us find the right furniture for us.
Very friendly sales associate and manager. They were extremely nice and easy to deal with. There was no pressure to buy. I had an enjoyable time shopping for furniture.
It had been 5 months since greeted by Ashley our salesperson, and she remembered me. I’m recently moving into this area, This State from Alabama. She greeted me right away and since she was busy Mr Jim, her coworker and might I add a very sweet man came and wrote up my sale for Ashley. Very professional service and am anxiously awaiting my new furniture. As I have a history in furniture and appliances management I could not have been more pleased.
So two months ago my roommate and I bought our apartment furniture at Ashley’s. We were told that our furniture would come in the day we moved in. We got a phone call before our move in date saying that our furniture will arrive at the end of the week. After a week of sleeping on the floor, we received a call today stating that our furniture would not arrive this week but the end of next week. We called the Ashley HomeStore Warehouse to have them at least ship our mattresses so we wouldn’t have to sleep on the floor for another week. They unsympathetically told us no and wouldn’t even give us a refund on the mattresses. They said that the shipping truck for this week is over booked, even though we bought our furniture super early. Do not buy from this furniture store, especially if you need the furniture in a timely manner.
Prices are high you think you buying a car
Very pleasant shopping experience. The staff was very helpful. Bought more than I went in for because of the unbeatable sales. Will shop here again!
We worked with Beau in the Jonesboro store and had a great experience! He was very helpful and we got just what we were looking for.
Everything about this store was great!! Great customer service, everyone was friendly, great furniture, and great deals!!! I will definitely be shopping with them again and again!!!
Found more than what I initially went for!! AJ Kary is the friendliest person working at this store!! A total Jewel and the kind of staff every store needs!! Do something nice for him Ashley!!!
Very friendly and prices competitive on furniture but mattress selection what high end and too expensive for middle income families
My fiancé and I got a great deal today! The managers Chad and Beau were phenomenal working with us and helping us with paper work. Thanks to them we made our first purchase as a couple today!
Beau Honeycutt; what a salesman he is; the best I ever came across. Guided me to get the best possible deals. Highly recommended. Now I am waiting for the delivery; hopefully goes well.
No service at all,we were in store for over 30 minutes.We were looking for a new bed and mattress.We went around the store looking,than went to the mattreses. We tried them out thinking someone would come ask if we needed help finding anything. We found the one we liked and went to a different store and bought a adjustable bed and mattress.
Had great service! Mr. Bill was very helpful.
Don't ever buy from this store! We ordered furniture in March 2018, still haven't got all of our furniture & we are paying for the furniture we don't have. Jewel at the Jonesboro store is rude & unhelpful! We will never, I mean never buy from this store again!
Hayley was the one who helped us. She was fantastic. She was extremely nice. Chad checked us out and was also fantastic. Them two are the best. If you want to shop their ask for them. Couldn't get any nicer people.
David Kraft met all of our needs and was able to get us exactly what we hoped for!
In and out fast. With a fair price. Have made several purchases at Ashley prior.
We had looked at mattresses at several places to compare prices. Ashley Homestore took the lowest offer we had been given and beat it. We were impressed with our salesman. Now if setup and delivery go that smooth, we will be super pleased.
Absolutely wonderful staff and experience!! Nilsa was amazing!! Very helpful!! :)
Great service at the Jonesboro store, everyone goes out of their way to take care of the customer needs.
Great customer service! Awesome furniture. Be sure to ask for chad, he was so helpful during our shopping experience and with everything in general!
Had a great experience working with Beau and Chad here. They weren’t pushy, talkative salespeople and they got me a better price on the item I was looking for. I’ll be a return customer.
Second time I have shopped here and both times have been a good experience. Definitely will be back!
Very helpful and nice. Lots of furniture, beautiful store.
Well I was greated ok but the future is priced way to high in the$$ amounts everyone seems to be nice an helpful but the $$ don't really add up rt .the furniture is mostly very nice and pretty ,but way to much to pay for a chair for a desk an not to get the right to the sale items on the guarantee that I had bought furniture from before just fall don't add up right we should have had the opportunity tget the sale price for being a good customer and never and paid off why many months before it was due to be paid for and and instead you don't get the custard you don't get the sell price items that's not right an now they took my $$$ of $88.58&I ended up not getting anything for my warranty or my money back they actually took the extra $88.58 & didn't get Anything at all an it is my an my husband 45th anniversary today but you thank they care NO I didn't get Anything not even a call back
So as I type, my husband is calling AGAIN BECAUSE ITS BEEN 3 MONTHS since we paid cash for furniture that was to be delivered in 3 weeks!! The people at Ashley keep giving us new dates! Some say, "we show nothing, we don't know what's going on!" A salesperson at the Jonesboro AR location actually laughed when my husband was telling her how desperate we are to receive the purchases we had made!! We have always liked their products but we will never do business with them again!!! And will definitely discourage anyone else!! Hopefully we will eventually receive our table and chairs!!!
We have been dealing with AJ and Brad for over well over a month now on a piece we purchased. We have not been able to get the mess straightened out. We were told 0% interest and have been charged 39%. We have several text from AJ saying 0% yet nothing has been done to correct the issue so we have not yet taken possession of the piece of furniture. We are extremely irritated at this point. Called today and of course Brad couldn’t come to the phone and the woman I spoke with was extremely rude. I wouldn’t normally leave a bad review on any business but this is absolutely ridiculous at this point.
My husband and I ordered a pair of recliners from our local store on 5/13/18 and was told they would be in on or around 5/31/18. That weekend came and went, I called and was told it would be 6/15/18 before they MIGHT come in. My husband called a few days ago to verify delivery dates and was now told it could be even longer. We are VERY disappointed and will not shop or recommend our Jonesboro, AR location to anyone we know. Horrible way to do business.
I just want to give kudos to AJ for taking the time to help me find the perfect mattress for my bed. Couldn’t done it without you. Thanks
Very helpful. Bought a new area rug. Now thinking about buying a new temper pedic bed. Great salespeople.
Good service a little pushy
Ordered both a dining room table and couch. I love the both! Great quality and warranty!
Beautiful selection of furniture for all budgets. I enjoyed my time here. However, if you want your furniture when you leave please check ahead of time to ensure they have it in store or go ahead and order it because if not it will take at least 2 weeks to for you to get it if they have to order it when you get to the store, which is something I didn't know. I thought they would have the items I wanted available.
Salesman said 2-3 weeks...only got 2/3 of what I ordered..couch took well over a month...paid cash for 3 barstools that were going to take 7 weeks..cancelled the order. .still waiting 2 weeks later to get my money back...Will never use them again
this is the worst place to ever go! we ordered the furniture, it was supposed to delivered in three day. Three days turned into months. So we canceled our order, after being told it would be another three weeks. They was going to get our money back to us, its been four months now and nothing. I have went to the store talk to brad the manager in person and called on the phone, still I can never get any help or even a return phone call.
The folks at Ashley were very easy to work with. There let us take our time with out a salesperson following us around.
The "instore experience" is just fine. They do have a large selection to choose from for your entire house. It is after the sale that is beyond ridiculous! I went shopping and picked out my furniture and thought that when I closed on my house about 3 or 4 weeks later that a truck would pull up with all my furniture.....WRONG! I am still waiting on furniture I ordered in January! This is the end of April! I have had a piece or two or three straggle in every now and then...even pieces of a piece sometimes! There were parts to my son's bed leaned against his wall for a couple weeks because they had the wrong hardware to put it together. I had a table with no chairs for a few weeks! I've been told stuff would be here and it wasn't. I've had a delivery canceled on the day it should have been here! I bought a house full of furniture from the Jonesboro store. Since the sale, they could care less about giving me decent service! The customer service number is the biggest joke! The only thing they can say is "It is on back order". Try calling a corporate number and they direct you to the customer service! No one seems to know what is going on at all! And it seems no one cares to take responsibility and take care of the customer!
Got a great deal
Junk
I was at the store yesterday and today to look for a dresser, Mr. Beau Honeycutt was excellent salesperson, very welcoming and also gave me a good deal on my purchase. Thank you Beau for your excellent customer service !
To start off, I’m highly disappointed that this company thinks it is appropriate to do business in such a poor manner. We purchased furniture early in February. I do not know the exact date because we weren’t even given a receipt of any sort. We told the saleswoman (Ashley) that we were closing on a house in March and wanted the furniture delivered on the day of closing. We agreed upon March 15th. I am beyond disappointed that she over charged us for our purchase in store, when I could have gone online and bought the exact same items $400 cheaper. I financed the items for 12 months but here we are at March 14th and I still have yet to receive a card or bill in the mail. I have contacted the store and have requested to speak with the woman who ripped us off and get the same response every time “she is with another customer, she’ll call you back.” Well instead of being professional, she does not call back she TEXTS me instead. Yesterday, my boyfriend called to see the status of our order. He actually spoke to her to confirm the delivery and she told him she would check on it and call him back. She texts him and said “earliest delivery available in March 27th.” Uh here we are closing on our home TODAY with no bedroom furniture, even though, we ordered it FIVE weeks in advance. Unacceptable. We then texted her back and basically told her we were taking our business elsewhere, to cancel the order and wanted her to send us a cancellation confirmation email with a remaining $0.00 balance (because they tried to tell us we’d have to pay a 10% cancel fee, even though the website says different) and to also attach the account number so I could call the credit company to cut off the card. She READ the text (her iPhone read receipts are on) and never responded. I will NEVER walk into another Ashley Furniture store. We drove from Jonesboro to Southaven, MS yesterday afternoon to purchase from Royal Furniture. Our pickup is today at 1pm.
We purchased furniture on February 2, 2018. Today is March 12, 2018 and we still have not received our furniture. Unacceptable!!!!! Who does business this way? A very competitive market. Will not be doing business again with Ashley Furniture. Customers should not have to WAIT over a month for any items they’ve purchased. Take notes from Amazon and other thriving companies who value the opinion of the customers. Simply ridiculous business.
Great products and services
The new bed, mattress, tv stand, and night stand that I got are awesome. Loving the quality of the furniture and the delivery guys that brought it were early and super nice. Very happy.
Aj kary is a really great salesman. He will literally get you what you want at a price thats fits you budget.
Well this is my second purchase, systems been down for a week, then found out what I ordered was discontinued, which AJ found a different bed that would work. So now I'm waiting on a delivery date. AJ is a good salemen and very courteous and I will go back .
Had a great shopping experience Beau helped us find just what we were looking for at the price we wanted.
I understand mistakes happen and Im hopeful the management team did all they could do to help. I received $800 store credit from a warranty reimbursement. I selected a recliner, and the purchase process went through 3 different sales members. I had enough credit to pay in full for the recliner as well as the delivery fee. My delivery date was scheduled and today I received a phone call saying before they could deliver my recliner I owed them $150. The delivery fee and sales tax were not supposed to be included in my purchase....I was supposed to pay for that separately as the warranty credit does not apply to delivery or tax. They were kind enough to waive the delivery fee however I still had to pay for the sales tax. A mistake on Ashley's part yet Im responsible. Management told me it was corporate policy and out of their hands. When a transaction is made, it should be a done deal. Needless to say this will be our last time to buy from Ashley's Furniture.
I’ve been furniture shopping for a while and always left stores because the sales people were too pushy! But, Ashley Richardson was super helpful and we found exactly what we were looking for! Thanks Ashley! (And Beau!) We will be back for future purchases!
Friendly staff, good experience. Nice clean store.
Good but they charge for delivery
My family and I are not impressed with this store at all. We went in to browse furniture for a house we are in the process of buying. When we walked in, we told them that we were just browsing. She came back around to us a few minutes later and asked if we had found anything. My wife said yes, and she explained that we wanted to buy, just not until our house closes. It would be a week or two before we could. She then said that since we are not wanting to buy, she needed to let her boss know and that he may come talk to us and to just explain why we aren’t wanting to purchase today. To me, this is very wrong. We will not be back. This is not customer service.
Great people work here.Ashley Richards is very friendly. Will help you in every way possible. All other team members are willing to help and do whatever to make sure you get what you want.I recommend Ashley furniture to everyone. My husband and I chose a big selection piece just recently actually a few days ago.Please choose Ashley furniture for any of your home needs .Mrs.M. N.Island
The initial store buying experience was not bad at all; however, getting the furniture in a timely matter has been a cluster. They told me a date and now they are telling me two weeks after the date it was supposed to be delivered. I received a call saying it was finally in and available for pick up but it was in Memphis not Jonesboro and I will have to wait another week for them to get it shipped to the Jonesboro branch. I have already waited over a month for my furniture.
The salespeople and management will do anything to make a sale, then after the sale they act like it’s not their problem anymore. The manager was very rude to me and to my wife and lied to us and gave us the run around. After being an Ashley Home Store customer for many years, I will now do my business elsewhere.
You cannot get the furniniture you want WEEKS or even MONTHS !!!!!!
Beau Honeycutt does an amazing job helping us pick out just the right furniture or bedding for our home and office needs. He's your guy if you are looking for knowledge and excellent customer service.
Pushy salesperson wouldn't leave us alone. We were honest and upfront when we came in that there was a 0% chance of us buying as we are still trying to decide on the style and design we want for our house.
My husband and I went to Ashley Furniture today and had a wonderful experience from the moment we walked into the store to the moment we left. AJ Kary helped us find exactly what we were looking and was so helpful and kind. He was truly great to help us and was patient with us while we looked with two small children in tow. We are really excited to get our new furniture!
Nice friendly people...
Can't take your furniture home that day has to be ordered
Absolutely love the staff at this store. Especially Chad. We were never pressured but never felt like we were forgotten or ignored. Our questions were answered and they went above and beyond to accommodate us by providing tape measures etc. will definitely make future purchases here
We had a good time finding a bed at Ashley`s. Everyone was really nice and knew what they were talking about. We love our bed it is so comfortable. We don't won't to get up in the morning.
AJ and Beau were super nice. Beau really knows his mattresses. Did not feel pressured to buy. AJ handled my purchase like a pro. Friendly and well informed staff.
The Ashley Homestore in Jonesboro Arkansas is awesome! They helped make the entire process of our purchase so easy and comforting. Thanks again to Ashley at Ashley Homestore!
I was more than pleased on my fiancé and my experience with the Ashley Homestore in Jonesboro Arkansas. They helped make the entire process of our purchase so easy and comforting. Thanks again to the team at Ashley.
The guy who helped us was super nice and he got both me and my mom to buy couches :)
2015 bought new leather furniture and in 2017 both of them started peeling. We take care of are furniture so there's no need of this when they told me it would last for years. They replaced one but not the other because my son had tore Serial Number off under where it reclines. I have all my original paper work and store manger Brad said he would take care of it. 3 months later they said they took it to top and there's nothing they could do. So if you want quality furniture that doesn't fall apart don't do business with Ashley. Also if you like to deal with people who take care of there customer don't do business with them. Also there extended warranty is a joke. The only way they told me they pay is if you burn holes in your couch with cigs or cut it with a knife. So please save your self a headache of dealing with them. Wish you could go less than a star.
I will never buy Ashley furniture,The sales people are great to deal with but the company sucks,I bought a living room suit top of the line,with a extended warranty.Today I spent most of the day trying to get them to just sell or fixed a light colored spot on my love seat which is top grade leather.To say the least when it was all said and done .They did nothing to help told me they no longer make that color...Chestnut color.So what happened to they will replace it with my warranty How can they if its no longer available....Your better off at wal-mart.
We bought a sectional from Ashley Furniture in Jonesboro. The sales associate was very helpful and patient as we shopped. The delivery was made as scheduled. Very pleasant experience and we recommend shopping there before you make a purchase.
Don't even deserve 1 star! My mother has had the run around from day one! She purchased a love seat 2 weeks ago ,went to get it last week at the Jonesboro store only to find it wasn't there! So for her trouble they said they would deliver it yesterday and waive the delivery cost! She waited all day and it was not delivered!! She went to the store this morning to see if she could get answers. No luck..... Brad ( the store manager ) was on the phone with the warehouse in Memphis about it. She left and came back an hour later only to find it was there at the store!! So now for it to be delivered it would have to go back to the Memphis store because the Jonesboro store doesn't deliver!!!!! So here she is back to square one and the only compensation they offered her was 20 dollars!! What a joke!! I'm sure she will never buy from there again and would never tell anyone else to!! ASHLEY STORE ...... you should be ashamed!!!
Love my furniture! They were very helpful through the order process. We did it all over the phone and it went very smoothly. On time for delivery. Only reason I didn't give them a five star was that when they were bringing the furniture in for delivery they accidentally hit the outside faucet and brought water in with furniture cart. It ended up getting tracked all through my house and they didn't really put much effort into helping me clean it up so it wouldn't get tracked on my carpet. Other than that it was all great!
Our Salesman was Greg Lee. He was knowledgeable, professional, and helped my find just what I was looking for. Would highly recommend this store.
My furniture was delivered damaged with missing pieces. The delivery guys were rushing and did an awful job. Owner Brad was so rude.
Will never do business with this company again. Delivery took forever. Manager at Jonesboro store was not helpful when calling back to ask questions about purchase.
Bad experience in every way possible. I am told it will take over a month to replace my damaged furniture. They take forever to call back when you call corporate and ask what the next step will be. WILL NEVER DO BUSINESS WITH ASHLEY AGAIN ! EXPENSIVE, SLOW, UNPROFESSIONAL, RUDE, NOT HELPFUL! I messaged them on Facebook and was ignored.
Just got my Termpurpedic bed last night, best sleep I've had in a long time. Sales staff wasn't pushy, gave us time to make a sound decision on buying. We will be back to furnish the rest of our home.
1st time in the store. My husband and I was very impressed with the sales consultant and the layout of the store. We saw in the newspaper ad that they have a sales on recliners ( buy one get one free). Our sale consultant was Billy F. Clemons. We bought more than just recliners . Mr. Billy got us a great deal and great financing. Thank you Mr. BILLY F. Clemons we will be back!! If you haven't been in this store and need furniture my advice is to go look at their great selection of furniture! Thank you for reading my review.
My husband and I are in search of the "perfect" chairs for evening relaxation. Although we did not make a purchase today we were very happy with Ashley's customer service. The salesperson, Shay Hilson, took the time to walk us through the store and educate us on different styles & materials. She was eager to assist us in finding what we were looking for yet not overly pushy to get us to just hurry and buy something. We will return and we will be asking for Shay. Thank you Shay for your patience with us.
We've bought quite a bit of furniture from Ashley through the years and have been satisfied with most transactions. I visited the Jonesboro location Saturday to purchase a king mattress set. After a very helpful salesman, Greg, helped us locate the right kind of mattress, we were fortunate to find a wonderful sale on the set that fit our needs the most. In bright yellow paper, it was advertised that this exact set was on sale and available in queen and king. After going through this entire process of finding exactly what we want/needed, and two hours later, we get to the register for him to input our order, only to be told it was unavailable in the warehouse, therefore I couldn't purchase the set. I was encouraged to go back and look again, and of course the only other comparable set was significantly more expensive. I was very disappointed that Ashley didn't honor the advertised product at the price, so I left without a mattress set. I am still searching, unsure if I will return, which is unfortunate because I have other pieces I need to purchase. I would have loved to have taken advantage of the buy 1, get one 1/2 off sale, but my discouragement led me right out of the door this time.
My wife and I had a great experience!! Our salesman, Greg, was very knowledgeable about the products and helped us find exactly what we were looking for, as well as guided us through the financing process. I would recommend this company to anyone looking for quality furniture at a good price with great service!!
Excellent store - great selection - be sure to ask for Beau! He can definitely help you find what you are looking for.
"I was in a Ashley store in Jonesboro location my sales person was excellent he was very concerned about my needs an very helpful! overall excellent customer service!
Ashley Homestore will take care of you. After a bit of confusion in a purchase, the manager stepped in. Ashley's Homestore has our future business!
Our sales associate Brad was very helpful. We went in just looking and walked out with a new recliner. We will definitely be visiting the Jonesboro store again for our furniture needs.
This is the worst experience I've ever had buying furniture. The salesman lied to me about the deliver date-so he could make the sale. They delivered the wrong pieces of furniture and intentionally left them knowing they did not mechanically fit together. A very bad experience that still has not been resolved.
Shay was very kind and helpful and got to know us pretty well. She made us feel welcome and by the time we left, we felt like we had a new friend. The store was laid out great and was very nice and clean.
The person who sold me the furnitire was excellent but it took several months to receive furniture. They kept pushing the date further and further back on when I would receive it. Then when I finally received it. It was a part missing out of it. They said they will mail me the adapter. Well a month later no adapter and noone knows anything. Its need almost 4 months and still have not recieved my last piece.
I was very pleased with my first experience shopping at Ashley HomeStore in Jonesboro, AR. Everyone was exceptionally friendly and happy to see me in their store. I have to give a special shout-out to my awesome salesman Billy Clemons. He was so helpful and courteous. He explained all in great detail and was a phone call away for my follow-up questions and concerns. I never felt pressured during the entire event. I can hardly wait to actually see and feel my new furniture.
Had a pleasant experience purchasing a new leather recliner. Only hiccup was the delivery time was longer than expected. Oh well..... not the end of the world;)
Just bought new living room furniture from Ashley in Jonesboro. Thanks so much to Jeremy Newton for helping us make the best choices for our new home and for helping us with the special financing options. Can't wait for our new stuff to be delivered.
Just moved back to town and was excited to see that Jonesboro now has an Ashley HomeStore! Was even more overjoyed to find Adam Peek, Salesman extraordinaire working there! Adam was very knowledgeable and helped us very efficiently! Go visit Adam, you will be glad you did!!! #nsyncstar
It was a good experience. I just moved to the area and needed a simple, cheap mattress until I was settled. They were able to get me a good cheap mattress with no hassles and had it delivered within a week. I would recommend this place others.
READ THE FINE PRINT!!!! NO RETURNS, NO RETURNS, NO RETURNS. They don't tell you this, even tell you they will give your money back. All lies. Bought a mattress and adjustable base. They were delivered and now find out they can't be returned. Only the mattress can be exchanged...ONCE for $70. Base cannot be returned. Never was disclosed. Go elsewhere!!! Should be ZERO stars
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
