Ashley Store Jonesboro, AR

Enjoyed working with AJ to identify a new bedroom suite for my daughter!

I could not ask for a more patient and accommodating salesperson than Chad. He walked the store with me at my request and pointed out items that I had stated that I needed. He found furniture that was in my budget and worked out delivery dates. I've had Ashley Furniture in the past but never a salesperson as kind and truly interested in working with me.

Easy and Quick

Friendly sales person, helpful

Tyler was very patient andhe answered all my questions. He was very prompt in check me out

Great experience AJ was great. Will definitely go there agsin

AJ was kind and professional, and made sure we had what we needed.

ms ashley was great

DELIVERY GUYS WERE VERY FRIENDLY AND HELPFUL……..and right on time.

I am writing to express my extreme frustration and disappointment with the handling of my recent purchase from your Jonesboro, AR location. On April 15, 2025, I received delivery of a dining table (Order #009G111403). During delivery, your team dropped a piece of the table, breaking it. I asked the delivery team to take the table back with them as it was broken and was told they couldn't because “the ticket had already been closed,” yet assured that your Recovery Team would reach out to arrange a replacement. Since then—over the past two days—I have spent six separate calls and several hours on hold with your general customer‑support line. Each representative has promised that someone “would be in contact within a few hours,” but no one ever has. To date, I have received no follow‑up, no pickup of the broken piece, and no replacement table. This lack of ownership and responsiveness is unacceptable. I purchased this table in good faith and arranged my entire dining room refresh around your advertised delivery window. Because of your failure to remedy the situation, I have been left without a dining table, endured wasted time on fruitless phone calls, and remain uncertain when—or if—Ashley Furniture will fulfill its basic obligation. I have always respected Ashley Furniture as a reputable brand, and I hope you will restore my confidence by resolving this issue promptly and professionally. Thank you in advance for your immediate attention.

We have recently purchased a bedroom suit and living room furniture for our house remodel. From the moment we stepped into the store til we made our final selections, Chad, store manager, made us feel welcome, and he was eager to assist and answer questions we had. He was professional, courteous, and personable to us. We love the high-end quality of furniture we chose.

I've actually been going into the Ashley store at Jonesboro now for over a month and the salesperson who remembered me and was always quite helpful with my desires and trying to pick what I wanted. Very good experience.

Tyler is well versed in furniture knowledge. Pleasant personality. Would have bought Chairs but didn't like oversized. Pleasant experience

The showroom team is great. The delivery team is extremely lacking. I ordered a sectional and a table. The table arrived un- assembled. I thought I paid for assembly but that was not on the order. I was not charged for assembly. The burn comes here: table arrived without parts package and assembly instructions. The delivery crew said they would bring the hardware the next day. That did not happen. Called Ashley service. I was told I could not return the table. It’s been 15 days since delivery and no hardware or instructions. Was told parts were shipped 10 days ago via USPS. Really, USPS. If you choose to get furniture from Ashley make sure everything is there before you accept the delivery. If one item is messed up do not accept. Have the team take back all of the items. Maybe that hassle will teach them to come correct.

Wonderful interaction with everyone I worked with at the Jonesboro store! They went above and beyond to help me get the item I was looking for.

Even though we didn’t buy any furniture from this store I wanted to give my experience. From the moment we walked in I was met by Salesman Chad and he was fabulous. He was very transparent and super chill. He’s exactly what a salesperson should entail.

Excellent and efficient. Didn’t take long for us to find what we wanted and Ashley was very helpful.

Representatives were professional and determined.

We had the best experience at the Jonesboro location! Tyler was SO patient and helpful! We will definitely be back!

I was in search for a new Tempurpedic mattress. I happened to be passing by Ashley Furniture and decided to go in and see what the new Tempurpedic mattress’ had to offer. I met a very helpful salesman Brian McBroom. He showed me the new line and we found the perfect one for my specific needs. I explained to him that I was just looking during my first visit and he was not pushy, but understood my timeline. Well yesterday I went and paid for the mattress! I received Excellent customer service! Thank you Brian!

Ashely was the best! She helped us the minute we walked in and made sure that we're satisfied when we left! We appreciate her!

Low pressure sales and good prices. We got what we were looking for and are happy with our experience. Tyler is a very patient and knowledgeable salesman. Great job.

BRIAN WAS GREAT!!!!!! We are so happy with our purchases & feel so assured that we will enjoy everything in our home. Seriously felt so taken care of & Brian was so personable. 5⭐️⭐️⭐️⭐️⭐️

Chad was awesome! He helped us find the right mattress to fit both of our needs.

Tyler was so helpful and made my purchase drama free.

Great experience! Have to say AJ had the patience of Job with our purchase process. We kept coming back and looking and figuring and studying, but he was great the whole way through!

Ashley was very informative and willing to help us any way she could. We enjoyed our experience at Ashley’s because of her.

Great customer service and I was assisted as soon as I entered the store and leaving. Brian, was awesome!!!

Great customer service. Nice products

Aj is A great sales man will make sure he do what he can to get you what you want go there and ask for him & the quality of my table is sturdy & looks good

Great service! Tyler was patient and professional. The moment we walked in he allowed my husband to have a seat. My husband is on oxygen and can't walk long distance. He showed us pictures before we walked any further. We bought a recliner and will return to buy our sectional. Be sure to take him a Wendy's gift card on your next trip in lol.

My experience at Ashley furniture was great. Chad was AMAZING!

Ashley is professional and knowledgeable: overall a great experience!

T.Owens was a very helpful salesman while looking for our new Mattress. He was very knowledgeable about all of the different types of mattresses and the bases. I would recommend him.

Great service

Prices are good, found what I was looking for quickly, sales reps were friendly but not pushy.

Good looking product at a fair price I heard negative reviews but after consideration decided that you get what you pay for. There are three levels of quality here. Something here for all budgets. If you want high quality, they have it. If you want affordable they got that too. Thanks Ashley for helping us out

Great service

We had a wonderful experience shopping for & purchasing a new sofa from the Ashley store. Our salesman was great and very helpful.

Made a purchase and it took forever to get. The second half of our order was never received. They kept giving us a number to text but it was a dead end eveytime.Called Memphis and was told to come there. Had order two days later! Don't bother with the Jonesboro store just go to Memphis the people there are helpful unlike that wanna be tough guy in Jonesboro 😂

Mr. Roger’s was helpful. He made the experience very pleasant. He was not forceful but let me look without him breathing down my back yet checked in on me to see if help was needed. Very easy to talk to.

AJ helped my partner and I pick out the EXACT couch we wanted! He was patient and even a little funny. Would recommend him to anyone I know and he helped us have such an easy experience!

The sales associate's name is Ashley! How fitting because she took care of us like it was her store! Very happy with her help. So happy we brought my Mother-in-Law back, and she bought a couch!

AJ was very helpful and listened to what we wanted and helped us get the furniture we wanted.

Great store… Tyler was awesome.

Great options at the store. Few of the staff (AJ) are very unprofessional and unfriendly. Tomomi the sales rep. helped us find a best deal, he is very professional.

Store is beautiful and Ms Ashley took great care of us

Worked hard for sale and very polite

Absolutely the worst experience I have ever had. Nobody can get an order right I will literally never shop at Ashley‘s again.Also don’t deal with AJ unless you want your order put in wrong and him giving attitude and blame on anyone but himself. Hopefully our order gets fixed soon and then I never have to deal with them again. if I could give 0 stars, then I would, this has all been absolutely ridiculous! Ashley‘s home store You should look into your workers so that they can provide a better service. Do better!

Tyler has amazing customer service and needs a raise!! 12/10 would recommend

Salesman was very nice, showed a few different options available, and worked to make sure I could get my chair from the distribution center that day. I did notice a difference between the price I paid in store vs online price, and the store made it right.

Tyler, the customer service agent was very friendly, professional and helpful, the moment we walked into the business. He showed us options that were available in the store which made it possible for us to make an immediate purchase. The experience was very satisfying.

AJ was super helpful and was able to help us select an amazing new sectional!

Salesman was super nice, second time i've encountered him in this store and both times he's been so friendly!

Absolutely wonderful experience!

This store is very nice. Tomomi was super helpful and nice. Was very pleased with the service we received from him. The warehouse and delivery on the other hand not so much. They had the furniture in the warehouse but still told us when they called to schedule delivery that it was on backorder and would a month before we got it. This is the second time Ashley has done this to us. The first time they said by Thanksgiving and we finally got it the week before Easter.

Ashley & Brian were so helpful!! They helped us find our perfect love seat & chair!! We’ll definitely be back!!

Brian took care of us and was awesome to work with.

Knowledgeable staff, no pressure shopping and friendly atmosphere.

Chad was wonderful, pleasant, and informative. Great experience.

I had a very good experience. Chad was very helpful and I didn’t feel pressured at all!! Will definitely be back!

Chad showed me what I wanted to look! He didn’t hover. Best experience I’ve ever had!

Joesph was very helpful and very informative about all the questions we had. He found all the discounts on the furniture. Thank you very much.

Our sales person, Tomomi Owens, was fantastic. He answered all of our questions and was so pleasant to be around. We will definitely refer others to him!

Very professional & helpful finding what we were looking for

Salesman was extremely friendly and helpful.

Very professional with delivery and sales

It was very welcoming .

Ashley and Tandra were extremely sweet and helpful as they tried to work on finding something that would work for me. I really appreciated that!

They have a really good selection of quality products. We’ve bought several things from them and never been disappointed. AJ was our sales guy and he did a great job of taking care of us and wasn’t pushy at all.

Great and easy experience from the Jonesboro location. Purchased a small dining room table and chairs..

The salesperson was very nice. He helped me to choose a mattress. He really knew a lot about them. He was very patient with me as I tried out several beds. Very nice store!

Excellent service. Our salesman was attentive and not pushy. Loved that he answered our questions and let us look freely until we decided on our purchase. Easy and hassle free.

Joseph did an amazing job. He answered any questions we had promptly and supported us throughout the process.

Tomomi was the very best sales rep I’ve worked with. Patient, kind and willing to answer all of my questions. 5 stars, hands down.

I had a very good experience with the Ashley store in Jonesboro. I actually went in shopping for my grandmother a couch and bought one for myself also. Chad was very helpful and gave us a good deal.

Very helpful associates that were able to get us what we wanted in a very quick time frame. We was greeted just as soon as we walked in but didn't feel pressured to buy anything.

Mr Owen’s and the finance lady didn’t get her name were very helpful and nice, their service is immaculate. Thank you.

John

My experience at Ashley purchasing a sectional chair was truly outstanding, all thanks to Joseph’s exceptional service. He didn’t just guide me through the purchasing process he went the extra mile by following up later to ensure I was happy with my choice.

Friendly and nice

Great experience! Found exactly what we were looking for and was able to shop without being hovered over.

A.J. was friendly and knowledgeable. I would happily work with him again. Only thing I would recommend is checking the price online first. The online price was $100 cheaper than the in-store price. Not a big deal but $100 is $100.

Chad was so kind and helpful. He answered all my questions and listened to me while I tried to figure what I wanted. Definitely recommend talking with him if you’re looking for something.

Went in here today (Black Friday) and couldn’t get one person to help us. Never had this experience at any other Ashley store (I’m from a big metropolitan city and have spent thousands of dollars at ashley - visiting my parents in Arkansas and we were ready to purchase). A taller, older gentleman looked at us multiple times and never offered to assist - he was clearly not busy with anyone at that time. Another agent told me that he was new and not sure about certain products. Made no effort whatsoever! On top of this, when I did ask an agent or two a question, they obliged with an answer and then stated they were busy with other customers. “It’s such a busy day.” So basically many customers that came after us had dedicated shoppers while we failed to get any help. It’s a great way to lose business! Also not sure if race had a factor to play in this, but it sure felt like it! Really offensive. And I will not be giving them anymore of my business for sure.

I finally my dresser today after 2 1/2 months it’s just what I wanted. The guys that delivered it was very nice

Was helped when we walked in but then was left. We had to go find the salesman to ask a few questions

We had a great experience and Ashley took great care of us.

Our sales associate, Ashley, was great! She was very knowledgeable and helped us pick out the perfect mattress. We have purchased from Ashley Home Store on several occasions and have always been happy with our furniture and the service.

Amazing 5 star personal service! Thank you for making the purchase so easy!

Nice people. Helpful. Not too pushy.

Chad was super helpful, informative but knew not to push or try to oversell with us. And that’s just what we like!

Easy to shop and can’t wait for my chair

Good service in the store looking for good service on the delivery

When we went to Ashley’s, we were greeted by Brian. He was an excellent man for the job. He created a great atmosphere for us as we went back and forth trying to choice the right mattress for us. He made sure to provide information on the different types, how it would affect our physical/mental health, and what we would expect when we receive our mattress. He was very professional, very patient, and made sure we left with no questions and a smile on our faces.

We had a wonderful experience. Mr. McBroom was very helpful and made it very easy to purchase what we wanted. Would do business there again.

Sales girl was very kind, listened and understood exactly what we wanted. Will recommend.

I really didn't know what I wanted for my den, but the sales rep let me browse and answered all my questions. I found the perfect sofa and love seat that are pet proof!

Ms. Ashley Richard’s was so helpful. Shes’s definitely an awesome sell associate!!

Great customer service! Simple buying process. Would definitely recommend everybody at Ashley! AJ and Ashley helped us so much and were very kind

I will always shop @Ashley for my furniture needs. Every experience I’ve had with the salesmen were terrific they are very patient, friendly, and helpful!

Looking For A New Queen Mattress For My Bedroom, Which I Found After Much Ado.

Very friendly and helpful

Brian was great!

Charles is an amazing salesman and wanted to sell us what we felt comfortable with not pushy at all Jonesboro AR store definitely will go back for future purchases !!!!

Plenty of furnishings to choose from Aj was very helpful in finding what I was looking for and it was on sale. I didn't realize they make zero gravity furniture. And it's comfortable to say the least.

I was greeted with kindness upon entering the store and didn't feel forced to make a purchase. So many beautiful pieces to choose from and very helpful sales team. I so happy I dropped by to take a look at what they had.

Ashley was our salesperson. She was very nice & professional. She gave us a great experience with Ashley Furniture in Jonesboro. AR. We would gladly go back in future furniture needs.

I was in need of a lift chair at 7:30 pm Tuesday evening just before closing. For my Husband who had a hip replacement on Monday and a dislocation on Tuesday of the Same hip! The hip dislocated because of the chair we were using at home and I needed the lift chair to take him home in a few hrs. Everyone was so helpful and Sympathetic of my situation. They had me in and out and back to the hospital for my Husband's next procedure. He's home now and feels much safer getting up and down. Thank you so much Ashley home furniture!

The customer service and guidance in choosing the right piece for our home was exceptional. We will be back to pick up some more items!! Thank you for your kindness and help.

Easy, fast, Chad was knowledgeable and quick to greet us too. I love good customer service.

Brian McBroom is absolutely the best!! Very easy to talk with, understands your needs, and was able to make the numbers work for my circumstances!

We were greeted upon arrival to the store and asked if they could help us. My husband told them what we needed and they took us directly to what he wanted. Brian and Barbara Jean helped us SO much! We were able to appt for credit and got everything we needed!! Very pleased and impressed with the knowledge and help given! We WILL be going back!♥️

Delivered my bed frame with missing rails, which are still missing and pushed the delivery of my dresser to another whole week, which hopefully when it does come, it has all the pieces unlike my bed frame, first time customer, very bad experience

Great Service, Friendly staff, easy process.

The store was nice and well maintained. The staff was friendly and courteous. They even let our kids do their thing while we shopped around (they weren’t super wild). Brian was a great salesperson, giving us our distance while staying close enough for us to ask questions if needed.

Great service and selection. This is the 3rd time we have bought from Ashley and have not been disappointed.

AJ was very helpful. Attentive service and fair prices.

We had a fantastic experience with the help of Chad! We caught them at a great time with an awesome sale and deal going on. I was losing hope on finding the perfect bedroom set, but we found it and at an amazing price!! Bonus: I also finally found a dining table that I had been looking for for the last 4 years & it was also included in my sale bundle!!! So so happy. I will absolutely come here again for any furniture needs. 🙌🏻

I would highly discourage buying from Ashley furniture. We purchased a sectional recently and were told they had it in stock and ready for pickup at their Memphis distribution center. After driving 2 1/2 hours to Memphis, we were told once we got there that the store did not correctly fill out the paperwork therefore we could not take the couch with us, but that someone would be in the office on Monday who could take care of it and we could come back then. Ashley DOES NOT allow for delivery to the store locally in Jonesboro. It has to be either shipped to your home or you have to pick up in Memphis and it is a hit or miss whether or not you will be able to get your furniture once you arrive in Memphis. I canceled my order and now I am still waiting for a refund. This is DAY three because apparently Ashley is behind on those requests. They obviously do not prioritize customer service or they would not make it so difficult for the customer to purchase and obtain their furniture.

We told Chad what we were looking for and he showed me what we had to choose from and the price was great

I have experienced really bad customer service.

Very helpful and friendly. The salespeople were not aggressive and was a stress free environment

Great people not pushing a sale on the customer will be buying from again

Great service. Brian was friendly and very helpful during our process of finding the right mattress.

AJ is the best!

Great people to work with.

Ashley was amazing from beginning to end!! We will definitely be going back to her for anything we need from here on out

During my visit Ms. Ashley Richards was so wonderful and pleasant, she handled everything like a champ. I so pleased with her. I told her she did for me that I couldn't do for myself. She gave me courage to try and it worked for me. She is the best in my book. I will continue to shop with Ashley, because of Ashley. Thanks

Ashley was great and worked with us!

Very attentive salesperson.

Craig was one of the best sales associates I’ve ever seen and he made the furniture buying experience pure joy from beginning to end. Wouldn’t go anywhere else.

Brian McBroom of Ashley Furniture, Jonesboro AR, was a great help to me as I was just home from the hospital recovering from surgery. We exchanged countless text messages, with Brian patiently and thoroughly answering each of my questions and concerns, including measurements to fit through French doors. Thank you again, Brian, you were a pleasure to buy from.

AJ and Whitney were very helpful in helping us pick out a mattress and were very nice. When we need something else we will go back to Ashley’s.

Very nice helpful and understanding

Helpful staff. Good selection of furniture for ever room in your home. Easy financing and free delivery.

The salesman, Mr. McBroom was absolutely wonderful. He was very patient and very helpful. What can I say, w left with the couch!!

Enjoyed the salesman very nice and helpful, gave us the complete information about the products. Great experience thanks for all the help

It was an awesome experience for us and the salesman was as good as we’ve ever dealt with!!

Very professional and polite Salesman. Pleasure to do business with him.

Great interaction with the salesman.

I will definitely purchase more furniture from Ashley’s Furniture Store. The person who helped me was so helpful!

Very helpful staff. Great prices. Great quality products.

I had a great experience at Ashley Homestore. The store had a lot of beautiful furniture and the displays were awesome. If you need help just ask for Adam Kary he was so helpful. Thank you 😊

The Staff at Ashley Furniture was very friendly and helpful. They answered all our questions.

They are good at getting me what I want, If it's not in the store they will get it for you, If I need anything else I will go back, Very well, mannered and not p****

Sales staff was informative. A lil pushy when you first walk in. The guy that was helping me had to call someone else to help him. That's fine if you don't know much about the product. I didn't like that they want add all these add ons to it. Might not have been a lot of money to them, however it's a lot to me. Telling people if you dont buy a "protective plan" it voids the warranty of the product. That doesn't make sense. If that's the case, why have a warranty. I found something exactly like what I wanted somewhere else for less than half of what they were charging. I get that furniture stores are excessively overpriced, they were a lot higher on everything.

Great place. Good people. Got exactly what I wanted and for a great price.

Waited a long time. Product is good.

Friendly, knowledgeable staff with excellent customer service. Helped us make our purchase smooth and effortless. Great selection to choose from. Took our needs and assisted us in finding the best item and price!

They were so nice and very helpful

Couldn’t ask for better service!

Jonesboro store-kind & helpful BUT sofa has broken seam & can’t get ahold of anyone! Sent pics to # provided within 48 hours of delivery. No response! Pics attached. I am planning to retire soon & wanted nice furniture to last the rest of my life but now this seam will rip completely down the sitting cushion to the ground. In the store I picked a piece of fuzz off the sofa. So when I saw the ripped thread I thought it was fuzz, but it wasn’t!! The seam had already come loose 3 stitches length. What a rip off! Spent $3,000 on living room furniture & the sofa has a broken seam in the worst place possible!! No one has contacted me! When I went in on March 7 to finalize my purchase, Chad was my salesman & he is amazing ! When I would tell him what the (dark-haired overweight) salesman and a manager (at desk w/ light colored, short hair) had said on March 5th, Chad said 3 different times “that’s not right or that’s not true). I truly wish Chad would have been my original salesman because I purchased several items and was going to purchase another and Chad told me that I needed to wait until my stuff was delivered and after a couple of days see if I still felt the same. I love my furniture but a company that will not stand behind its products is not to be trusted! I wish I had read all these reviews before I made my purchase. I wanted to be able to show off my new furniture but now I have to keep it hidden with a throw and then explain what happened and tell them how horrible Ashley customer service is and be careful who your salesman is because they will tell you different things. ONE MORE THING: I have read several post about dog hair being on the underside of cushions, well, I have a medium size dog, and they repeatedly asked me to bring him in the store, so that’s why you have dog hair on your furniture. I never would bring mine in, but the entire time I was thinking, how nasty! Think of all the other dogs who came in climbing, sitting, scratching etc. on this furniture ! pdtqueenbee@yahoo

Great shopping experience with Brian who was super helpful in helping us find exactly what we needed for our space at a great price!

My salesperson Ashley was awesome and very helpful !

Wonderful service.

Chad was extremely helpful, very knowledgeable, and not pushy. Excellent customer service. Would and will do business here again!

Brian was great. Not pushy but determined to get us the best deal. Enjoyed working with him. Very personable.

Easiest buying experience to date. Ashley, assisted my wife and I in finding the perfect bedroom suite. She was patient, personable, and professional througout the experience.

Aj was amazing and helpful. He was with us the whole way and answered questiopushed. He was polite and not pushey.

furniture is only 4 years old and I keep having to have them replace parts even though I take care of my furniture, its impossible to get ahold of anyone on the phone. i will never buy Ashley products again.

Chad was an awesome sales person.

Friendly and weren’t pushy we found what we wanted and are happy customers thanks again 🙏

Ashley Furniture was such a pleasant experience today! My husband and I were greeted very quickly by Brian, and I’m so happy he helped us find the living room furniture we were looking for in the budget we wanted to stay in! I think we all share the apprehension of encountering a pushy salesperson but Brian was never pushy in any shape or form and was extremely refreshing company. He did also show us some lovely mattresses and I definitely look forward to returning to the store when we upgrade our mattress. If you’re in the market for some new furniture I HIGHLY recommend going to Ashley and seeking out Brian for your wants and needs! I can’t wait for our new living room setup to arrive!

Hi my name is Victor I was in Ashley furniture store and I was looking for a recliner for my mother spoke to one of the sales reps Anthony, and he help me in every way to find the chair I was looking for. I was completely satisfied along with the hospitality and the help that was given by the sales rep not only I will continue to shop at Ashley furniture, but I will also share my experience with others as well. I find this is the store with just about anything that you’re looking for and that would make your home better. Thanks Ashley furniture.

Brian was a great salesman very kind polite and knowledgeable I’m glad I bought my new living room furniture from him and I am extremely happy how he made the process so easy

We had a very good experience today. Brian was a huge help. We appreciated him taking the time, giving detailed information and spent time showing us other options. Definitely a 5/5 experience.

Ashley was wonderful help and made the process of ordering my new couch and loveseat a breeze! Thanks so much ~Jodi

Excellent Salesmanship! Salesman was very patient and not pushy!! He was Perfect!!!

Chad was very professional and guided me to the perfect piece for my new home! I will be back to add more items to my nest soon!

Chad helped me with my purchase and I couldn’t be more thrilled! I was looking for a leather sofa and right away he wanted me to be knowledgeable about their product. He wasn’t pushing me to buy a sofa, he listened and helped me make the best decision for me. Thank you, Chad.

Ashley helped answer all my questions and concerns. Was honest and helped guide me towards a product that was the best options for what I needed with my pets and children.

Always a great experience with Ashley Jonesboro

Chad was a great sales person, no pressure, just very informative and allowed us to shop giving us info along the way.

AJ(Adam)was great to work with. I strongly recommend anyone shopping there he's the Guy.

Went looking for a recliner for my husband . Ashley had a great selection . Sales personnel Adam did a great job working a deal for us. We will shop here again.

AJ (Adam) was a great help on my first visit & was so great about being y pieces over to see how they went together. Chad helped so much today & helped me pick out the most amazing furniture that I can not wait to get into my new place.

We knew Ashley Store had a good reputation so it was the first place we went to. AJ was quick to help and was a great hype man through out the buying process. We’ll definitely be going back for future purchases.

Ok but could have been better.

Went above and beyond to help me find what I was looking for

Brian was very helpful with assisting in our decision in furniture. Process was simple. Very good experience.

Chad did a great job showing us what we shared we were looking for. Answered all our questions while allowing us time and space to make a decision. Excellent experience! We will use Chad again.

It was a.pleasure to shop at Ashley's in Jonesboro. Dealing with Bryan was a pleasure. Sales associates are usually pushy and put pressure on the customer to purchase something, even if it isn't what they need or want. That wasn't the case with Bryan. We told him what we wanted and he showed us what you had to offer and then let us alone to shop. He was there if we had questions. We enjoyed our shopping trip and I am sure we will enjoy our purchase. Bryan is an asset to your company.

AJ was so helpful, fantastic customer service, and very accommodating. We had a great experience while there picking out the perfect sectional!

Ashley furniture is junk. You purchase an extra warranty on your furniture then you are told that is expired. Ok. I bought my furniture a year ago and it was 5 year extended warranty. The math just doesn’t add up. I will never purchase any other product from Ashley this is poor quality material and the people are even worse. No help at all.

Chad was our salesman and he was very pleasant, helpful and knowledgeable. We would definitely return for any future furniture that we may need.

Chad was so hospitable and accommodating. He was willing to make sure all of my concerns and doubts were addressed and was just the best all the way around!! Will definitely be going back to work with Chad, as well as lots of referrals!!

Really good and friendly

The sales rep Ashley is completely incredible she made sure to put my service first.

Nice helpful

Thanks Ashley for all your help with our purchase at your Jonesboro store. We will be back soon for our next purchase and hope you're there to help us. 👍😀

Our sales associate directed us in the store to what we were looking for. He was not a pushy salesman but was very helpful.

Very helpful and friendly

AJ ordered the wrong chair then try to blame someone else when he was at fault. It was a big ordeal and his smart and rude comments through text made me never want to go back to Ashley home store again. After I threatened to bring it back and get a refund he offered me the chair I originally wanted off the show floor. In my opinion AJ I told you what I wanted when I ordered the chair and you failed to get it correct. If you wasn't humming and singing the whole time you was making my order you might have gotten it right. Maybe one day you'll get better at your job but today you get 0 stars....

The service was Great! Our salesman was Tomomi.

Was fast and professional

AJ and Caden were wonderful and we would recommend.

Very good experience. My living room furniture arrived on time and in perfect condition. The set up was performed quickly and easily. The delivery scheduling process was painless via Jenny the chatbot. I was kept informed of the progress throughout the whole process. I had an excellent experience, and would recommend Ashley to anyone looking to buy new furniture.

Very Friendly, knowledgeable Have shopped/bought there many times

The sales associate was GREAT. Very understanding when I had to go get more money, remembered me from the day before, extremely helpful. 10 Stars to him

Excellent service, and great first time experience! Ask for Bryan. He's extremely personable, friendly, and very patient.. I'll rate Ashely's a 10 out of 10..

Decent inventory selection, good sales Rep., but then.... 1. Warehouse delivered defective sofa. 2. 3-week wait for repair, appointment then canceled/employee quit. 3. Another 3-week wait, second appt results in ordering part. 4. Part arrives, but *I* have to call again to get tech back to install it? 5. ANOTHER 3-week wait and a huge box in my way for the meantime.... Do NOT let your delivery driver leave your home until they make sure it's not defective! Seriously makes me question the quality of their product.

Great customer service very friendly staff, would highly recommend!!!

Chad was very helpful.

Great place, great prices.

Friendly, helpful, knowledgeable and professional! All you could ask for! I will be going back!

Love this store! Adam was amazing. We were able to get exactly what we wanted and for a fair price. Adam answered every question I had and gave me multiple options to choose from and was very down to earth. It’s nice having someone to help navigate through the process instead of rushing and pushing. Definitely recommend going and talking with Adam and also ask about their mattresses! So much knowledge.

Love love love ADAM! Not only was he able to get us what we wanted and where we needed to be but helped us through every step of the way while answering every question we had about different products and different brands and different financing options in store and online. Adam got us taken care of within a matter of an hour and plan on coming in again on Monday again to finish up on some other home projects! Thank you Adam!

I went in to just look at a table and ended up buying a dining room set and a bed. Ashley Richards was my sales clerk and did an amazing job! No pressure at all and was very helpful!! Will definitely return.

I absolutely enjoyed looking for my dining room table and chairs. The gentleman that helped me was so good explaining everything to me.

AJ was awesome, took the time to help me find the right bed and got my grandchildren set up with the tv while I shopped. I will be back again and will send my friends. Thanks AJ for your kindness and for taking your time to help me.

We came in knowing what we were looking for, Chad came up and let us know the specials and helped us find everything we wanted!! It was such an easy process of getting what we wanted ordered and scheduled for delivery! The prices were better than we thought they were gonna be! Highly recommend!

Very nice sales rep A J. Answered questions, took measurements, looked at pictures with me. Went over everything in detail with me and gave me financing options easy to work with.

My husband and I had a great experience buying a living room set and a mattress for our new home. Chad was so helpful and very knowledgeable about all the items we were looking at. We would definitely recommend others to shop at this store.

The salesman was so polite and very helpful.

Great experience! Got exactly what I was in-visioning with the help of our salesman! So kind and will continue to purchase all my furniture and home needs from here!

We don't care for the looks of the Ashley recliners. The top portion of the seat cushion is too narrow. The sales person was knowledgeable and not high pressure. I recommend this home furnishing store.

Haven't bought anything yet but the lady that I spoke to was very helpful her name was Ashley

very amazing experience!! great people and wonderful help

Chad was so helpful!! He didn’t pressure us into buying and searched all over his recliner selection for my husband. Great service and great price!

Great selection and excellent customer service! Ashley and Chad were a pleasure to work with and the made the purchasing experience seamless! Would definitely recommend and shop there again!

Ashley was extremely helpful and very knowledgeable about th items we were looking to buy.

Customer service was amazing, they worked with me until I found the perfect match ❤️

AJ went above and beyond to help us!

Really helpful people there, glad we chose to see them.

Great experience, will go back!

Tomomi was very helpful and pleasant! 10/10!

I was greeted by Brian McBroom when we come in. He listened to what I was looking for showed us all the added features. I was very pleased with his service. Thank you Brian

I bought a mattress set but they talked me out of what I wanted them it took long for them to spend my Max credit than it took me to buy a car. The sales person was friendly but I did explain to him that I am on a fixed income. That still didn't seem to matter to him

Brian was ver helpful !!

Friendly! Pricey

It was very good. AJ made extra effort helping me with the purchase and picking up. Great job AJ !!!!!

Ben was a great help made sure we tried several items before making our final selection

Loved our salesman!

Brian was very knowledgeable and provided us with professional service explaining details, options as well as showing a variety of products to suit our needs.

Ashley was very helpful a patient with us. Excellent job!

MS ASHLEY WAS A GREAT HELP Great customer service Great patience

Do yourself a favor, go to Ashley Homestore and ask for Ben Hood! He helped us out with a house full of furniture for a great price. 10/10 recommend!

Ben was fabulous in helping us pick out furniture for our new home! Great service and very personable. Overall fantastic experience.

Excellent , needs to be salesman of the year, tomomi owens he is the only reason we love the place and the price

Super friendly and really helpful! Definitely love Ashley helping us. She greeted us nicely and had helped us out. Definitely will have her help us again!

Salesperson is very good and very useful 👍

What a great experience. Quick service, and willingness to explain.

Our salesman, Adam, was awesome, not pushy at all, gave us privacy to talk when we asked for it, worked at getting our payments where we needed them, and he was super friendly. We had a really good experience.

Ben was amazing! I enjoyed talking with him and he did an amazing job helping me find the perfect sleeper sofa !

Thank you for Ben Hood. He came right away as we entered the store. He was professional and helpful. He was very welcoming with a pleasant smile as a sales person should be. Thank you for choosing Ben as an employee for your company. Upon leaving the store I was telling the manager at the desk how kind and helpful Ben was and I never got a smile. But that’s ok I will come again for purchases. Thank you

Mr. Owen's was great. He took care of everything for me over the phone. I was very pleased with the service I got

Great experience

I will give a 4. If delivery is on time then I will go a 5.

Got the dining set that my wife truly wanted. It was decently priced and Mr. Owens helped me to get it ordered without any problems. This was the Jonesboro Arkansas store.

Great service. They were patient with us trying to decide what was best for us. We were able to get our items the same day.

Nice and helpful

I went in to look at the Purple mattress that was advertised on TV. Nobody ever showed it to me. But The sales associate Ben was so supper nice. Adam kept pushing me to get the mattress pad prefector. So no a docent times. Then they changed the price from $33.00 a month to $67.00 a month said no. But ended up with a mattress for $39.00 a month. But not a Purple one.

I went in about an hour from closing to find a couch quickly for my apartment, and Chad helped to find the exact couch that I was looking for. It was a very simple and quick experience. I looked forward to purchasing more items from this location.

Chad made the experience seamless. It was a pleasure doing business with him. Very knowledgeable and articulated in explaining the ins and outs of the process. And he would rather you get something you like than something that you don’t need. If you go to Ashely for your furniture needs I would highly recommend asking for Chad.

Gr8 deal

Enjoyable experience

Genuinely, my husband and I have never been treated so poorly in a store before. We went in to look at headboard with rails and footboard. We looked at the clearance sale they had going on and inquired about one. The salesman was saying he wouldn't sell to us unless we bought the set. We even told him what we were there for when walking in and he pointed us in that direction. There's a huge difference in a $400 bed set and a $3,000 bedroom set. He went on a big rant about why he wouldn't sell to us and how his boss would get angry at him for selling a piece alone and how all the other clearance items are also like that, you can't buy unless the whole set is bought. It was just embarrassing that a 40-ish year old man was doing fake pouting mouth and he's "so sad" he can't sell to us. At that point we walked out. I was willing to buy on the spot, I have an Ashley credit card. The way he acted was embarrassing and how he wouldn't show us any sets unless a big purchases was disgusting.

Cool

Salesman was very nice, and knowledgeable, he showed great interest in what I was looking for. I had a great experience

I will never shop here again.

Great friendly service without the pressure to buy.

Salesman and manager state delivery will be in 2 weeks, I’m sitting all day waiting. When I call you can’t get through to anyone, you have to text the warehouse and wait for them to text you back. I tell them about my botched up delivery and they have no clue who the salesman or manager are and my furniture can’t be delivered for another 5 weeks. Then when it’s ready to deliver they only have 2 chairs of the dining room set. Won’t be shopping here again.

Friendly staff! They were patient and helped us find the perfect bed!

We had a Great experience shopping at Ashley in Jonesboro. Ben and Adam were so nice in helping us choose the perfect dinette set for our home at a great price.

I have now shopped twice here and both times were amazing experiences. The staff is great and not pushy. They give you your space to look around while still making suggestions to meet your desires.

Awesome experience second time purchasing furniture and will be our first stop everytime

Salesman was great. My problem was I bought tv stand on a Thursday and salesman said it would be delivered on following Tuesday. So I took off work to be there for the arrival and install. I get a phone call and it doesn’t get put on the truck so now it’s supposed to arrive Friday. Guess what another no show. After calling 20 plus times (no answers) and another week goes by I finally am able to make it back to the store. Let’s just say if I didn’t show up to the store then I wouldn’t have gotten my tv stand. After it wasn’t put on the truck the second time it was kicked out of the system. (I was charged right away for the tv stand)

The sales lady Ashley was very friendly and made sure we got the best price for all of our great items 😌

Mr. Owens truly went above and beyond to make sure I had everything I need in a timely fashion. He was patient professional and knowledgeable. Great experience and service.

Very professional and knowledgeable.

AJ did a great job

I had a great experience. First time buying a couch and the process was great! The guy who assisted me was so nice and efficient with his work.

We were met with a big smile and any questions we had were answered promptly. Our Ashley representative was the best. We even changed our mind overnight about one of the things we ordered and Raven took care of switching it out and getting us what we needed in its place. Extremely satisfied with service.

I had an excellent experience with them today. I had a fantastic salesman Mr.Tomomi Owens who was very helpful with helping me find the perfect bed at a GREAT price!! I would definitely recommend them to everyone, and will be going back for more things my house needs! Thank you Ashley's

They didn’t hover over me while we looked, which I liked. Patient and very helpful. Worked with me and listened to my concerns and what I wanted. Great experience.

Ashley is a good clean store, the staff is very helpful, there are lots of pretty furniture choices from which to choose with a lot of pretty price tags attached to them. I found it to be a little on the pricey side for what you are getting considering the markup on furniture. Overall if you just want some ideas or you are not on a budget then this would be a good place to shop.

Ashley and Aj were extremely helpful in finding what we were looking for and with informing us of all financing and sales that were available. They were also very nice.

Great customer service and a wide variety of furniture selections.

Phenomenal experience! Staff is very friendly especially Chad. He made this buying experience easy peasy. Will for sure be back again!

Raven took the time and patients to help me find what I wanted,, five stars for her !!

Very helpful friendly, did some price matching. A great experience , fair pricing

Great overall experience. Friendly staff, was in and out in a matter of minutes…

Service was quick we knew what we wanted, and Brian McBroom helped us out very easily quickly and professionally. We highly recommend not only Brian but Ashley.

A J , good to deal with, highly recommend him

Everything was great we will definitely be coming back

Do NOT purchase the extra warranty! We purchased cause salesman said if we didn't use it after a year it would be refunded. Well it was never used and I am being told now that it's not a refund but an in-store credit. Either way, i received a message today from Ashley that they will not honor the refund or credit. Not a big deal..but don't like doing business with dishonest people.

Very helpful with purchasing furniture

I LOVE ASHLEY FURNITURE YALL DO SOOOOOO GOOD!!!!!

Fantastic customer service. Great selection.

Done great. friendly, knowedgable. was able to get me what I wanted right off. But that autamated delivery sucks. cant reach a real person.

Great experience! Wonderful &quick customer service!

Dylan was very patient, a great sales person.

I’ve been to this location twice now and no one greeted me I assume because of my age. Eight different workers passed me without speaking to me. EIGHT. One worker was making unnecessary conversation with a couple who were very visibly uncomfortable. He even asked the wife how to spell her name “Kathy with a C or K” it was K. After he left them he did not approach me. You could say that I’m being ridiculous but I was fully prepared to purchase two chairs and an ottoman. But no one helped me whatsoever. It’s just crazy that these workers were making small talk to each other and not even trying to get sales from me. But I guess that the jonesboro location thinks that only middle aged people have money or are serious about purchasing anything. You all need to do better. I could never recommend this location and do not understand how they have 4 stars.

Tomomi was very professional, courteous and helpful. He was willing to go above and beyond to make sure that we got what we wanted at a fair price. We will definitely consider returning for future purchases.

AJ made it super easy and helped us find a great couch in our price range

Dylan found me the perfect couch!!

I purchased a bedroom suite with a Tempurpedic mattress. The bed was set up with only 3 bed slats. Three days later the bed rail broke completely off. I keep getting put off by them telling me someone will contact me but after a week I am afraid that I have been scammed. I regret doing business with Ashley Furniture.The response you sent is what I've been doing for a WEEK! NO ONE IS RESPONDING!

Dylan and AJ were both great!

AJ and Sanz were awesome! Helped me pick the perfect mattress without making me feel pressured!

Loved shopping at Ashley! Everyone was friendly and helped us get the best deal!

Brian was exception

Chad was of the highest quality professional I’ve seen in a long time. It was my pleasure buying furniture from him. Sincerely, Tim Frego

Chad wasn’t pushy and very knowledgeable of the furniture.

It was a great trip. We had our three toddlers with us and they were being a handful, but the saleswoman was very understanding and allowed them to be kids. Although it was rough with the kiddos it was made much better with the experience we had.

Very professional salesman

I will NEVER purchase anything from this store or company again. Once they sell you the furniture, you will get NO customer service. They don't answer their phones half the time, one of my items was damaged in December and still hasn't been repaired or replaced 2 1/2 months later. They also lied about a minor credit. And it is a joke that you ask me to contact you AGAIN after I have called so many times already. BTW, I did call and someone from your team left me a message, i had to email her a message, they called me back and missed me again. She said she would call back the next day since she could not provide me a call back number....but lied she never called me back.

Brian McBroom was amazing at helping us find the perfect couch. He was extremely patient and helpful.

Sales person Ashley Richards was knowledgeable, efficient, and super nice. I highly recommend her and will use her again if I need to make another purchase.

Chad was great. Not pushy at all

Sectional was delivered with every piece broken, no power cord for one of the powered sections, parts of didn't even come and won't be delivered for another month which I was told would be with the delivery and I could not reach anyone in the store about it all I could get was a third party trouble shooting place which I could barely get information to them because their phone line kept going out

Mr. T. Owens was very professional and knew what we were looking for. He was very kind and does his job well. I would recommend him to other people.

Mr. T Owens was very helpful and knowledgeable. He made our experience quick and painless.

Ashley was very helpful ordering me a couple of chest of drawers I found online. She even got them to deliver it to my front door for a lower price than the website was showing! She valued my time and got right to it- I really appreciate that.

Tomomi was very professional and made our shopping experience fast and easy

Nice, helpful, and knowledgeable

They were great. No pushing to sell something I didn't want. Awesome on getting what I did want.

We had a great experience while shopping. The staff was very friendly, knowledgeable, and easy to work with.

We came in the store to get a chest of drawers. Ashley had such a great deal going we bought a new living room suit and a chest drawers and coffee table with end tables. Chad Roger's helped us He was very good at his job and very friendly! Enjoyed buying at Ashley.

Very friendly people working here. I had the best experience buying a new sectional sofa. AJ is one of the best salesman I've ever met. He done everything in his power to get us the sectional that we wanted. Thanks Ashley furniture for the great experience.

Last year I purchased some furniture. Mr. McBroom was so helpful last year that I requested his assistance today. I received the same kind and courteous assistance . We purchased more furniture and received a great discount with the opportunity of interest free if paid off in 6 months. Should we need to purchase any more furniture I would not hesitate to go to Ashley Home Furniture and ask for Mr McBroom.

Very helpful and did all they could to get us what we wanted

Great service! Worked with us to get an affordable price. Would highly recommend!

Associate Ashley was very helpful and enjoyed working with her.

I'm a careful shopper so I may go back 3 or 4 times before I make a decision and this was not a problem for them. I had to talk to 3 different people and all were very knowledgeable and helpful and I appreciate the attention that was given to me.

Wonderful Salesman!

Excellent customer service,

From sales personal to delivery, everyone was very professional and friendly. Love this Ashley.

Chad helped show me several couches that I was interested in. I never felt pressure I was shown the differences between them and how I could pay several ways. I enjoyed my visit and I picked out one to buy and I'm very glad I went there.

Seamless experience!! I knew what I wanted and Aj was very professional, friendly and helpful.

AJ was very helpful and understood our price point. He didn't try to suggest anything that wasn't possible

It was enjoyable to go look at the furniture that I was interested in without pressure from a salesman. He was very helpful when I needed help, but left me alone to make decisions and that’s really important to me.

When we were in the store everything seemed great, what we thought was good customer service. We purchased a whole living set. However when it was delivered the set that was supposed to come with batteries did not incame corded instead. When we inquired about it the first person of the store stated that the batteries were sold separate. Spoke to the salesperson that sold us the couch and he stated he was under the impression the batteries came with it. Only to find out he told us wrong and it would cost us an extra $1,300 to get the batteries for that set. The batteries with the set where the whole reason we chose that couch set over others. But we hadn't expected to have to pay an additional $1,300 for batteries we were told were included in the first place. The store was not willing to work with us. We were also informed that we would have had 72 hours to fix any issues or return anything if it wasn't more liking. When we decided to do just this we were informed we were no longer allowed to return it. Then spoke on the phone with customer service and was told that we might be able to make an exchange instead. Went through the process to try and make an exchange only for them to tell us that our reasoning was not good enough for an exchange. I guess our biggest issues have been that we were constantly told that we would get one thing and then another thing happened. We definitely would not have made the purchase if we had been spoken to honestly and told actually what we were getting instead of misinforming us about what we were actually purchasing. Also extremely frustrating that the store was not even willing to work with us to try and work things out when their mistake is what started the snowball of issues in the first place.

Chad was great to work with. He gave us time on our own to make a decision and was very helpful when we had questions. We appreciated his input and help! Best experience yet buying furniture!

Ashley had great customer service and very down to earth. The price per month is affordable. Wonderful service!

We found a nice couch that was great for our space at a decent price with the black friday discount. Sales staff was helpful without being pushy.

MY UPDATED REVIEW: Staff was helpful in store. Bought full living room set including a recliner that is suppose to be comparable to the sofa and loveseat. It is not! Does not lock in reclining mode and difficult to close in upright position and too short. Took weeks of calls complaining. Now received a large box of parts and waiting for repair team call to schedule a repair! Almost 2 months of stress and still not resolved! Poor customer service from corporate end after the sale! Never buy anything not available in store to try. Lesson learned!!!

Very friendly and helpful

Great job getting furniture in the house. Didn't know it was that heavy. Guys did a good job.

Great experience, thank you.

Our salesman, AJ, was very knowledgeable of the products and helpful. If the delivery process and quality of the products are as good as the sale process we experienced today we will be completely satisfied.

The delivery was smooth. The employees were very professional and polite. They moved the item without any blemish up our stairs. They did a great job!

Brian, the associate who assisted me, was very helpful. He was friendly and knowledgeable of the product I was looking for. Thanks Brian 😊

They will not take your old furniture when they deliver the new. Instead, they give you a number to call for a company who will come pick up the old furniture. What they don’t tell you is that the company won’t pick up the old furniture unless it’s like new. Canceling my purchase of new furniture from Ashley. Going to Gambels. They DO pick up the old furniture when they deliver.

Great place to buy furniture, friendly helpful sales associates, quality merchandise to choose from, but nothing available for immediate delivery or take it with you.

Mrs Raven at the Jonesboro store went out of her way to make sure we got what we wanted and at the best price. She made furniture shopping fun and very enjoyable. THANK YOU RAVEN 🥰

My experience with Ashley Furniture has always been excellent. Always friendly and listen to what you're looking for. Not what they want to push you into buying. Will definitely be back Thank you Ashley Furniture for all you have done.

The sales associate Brain was very helpful with my purchase.