Ashley Store Jonesboro, AR

Sales staff was knowledgeable and courteous. Demo models were available for what we were looking for. Unfortunately the item we want isn't in stock and will be close to 4 weeks delivery.

I walked around In the store for 30 minutes and was not acknowledged until I was walking out. They were busy but could have said that they would be with me soon or welcome to the store. I had every intent to buy furniture today.

Ashely has a large selection & Brian was very helpful. He was very knowledgeable of the furniture pieces & listened well as we explained our need. Brian was also patient as we changed our minds a couple of times!!

I have had such a horrible experience. I would not recommend this store. I received 2 damaged tables in a row. It has been difficult to schedule all the deliveries and pick ups and very difficult to get in touch with my salesperson for any help. After receiving 2 broken tables I was scheduled for a third and didn’t find out until inside the confirmed delivery window (I had to message and ask if I was still receiving my order) that the 3rd table would not come in that day and would not be in stock until 9 days later. This has been so frustrating and I just want a refund, but still have not received one. UPDATE: the number on the reply to the comment doesn’t work. And just a warning, if you have any issues, good luck getting a refund. They will take advantage of you.

Very good experience with salesperson AJ

My husband and I had a great experience purchasing our recliners from Ashley Furniture. Bryan Gill was friendly, knowledgeable, and very patient while helping us find the perfect recliners. He took the time to answer all of our questions and made the entire process smooth and stress-free. We truly appreciated his excellent customer service and would highly recommend asking for Bryan if you’re shopping at Ashley Furniture.

The gentleman that helped us actually helped us. He didn’t pressure us. He asked us what we wanted then lead us straight to it. He was amazing and very helpful. Bryan Gill was his name.

Everyone was so nice would highly recommend

We purchased a couch and love seat recently . Chad was our sales person. He was so helpful but not pushy at all. I appreciate when a sales person does not push you into buying something

Best Salesman in all the years purchasing furniture. I purchased furniture at Ashley furniture in the past 11 years ago. It’s very good furniture in the associate that worked with us. She was good too, but not as good as Bryan.

The experience was very good. Answered all of our questions and thoroughly explained purchase options and how the whole sales and delivery process would work. Delivery of two of the three pieces occurred today. Delivery people were very professional and made a hard job, due to a porch rail and a narrow door, look really easy. Will have a customer relationship with the company in the future.

Chad was awesome!!

Ashley and Chad were super helpful during our recent visit and purchase! Chad gave us the best possible price and made it worry-free! Highly recommend!

Ashley was great

Absolutely the best service around, would recommend to anyone

Chad did an amazing job helping us with our purchase! Highly Recommend for any of your furniture needs!

Buyer beware, do not purchase anything from here!!! I went in for a new bedroom set before I knew it.The salesman had opened three credit cards.In my name with high interest, I paid every bit of it off in 2020 now.Five years later, they've put it on my credit that I never paid a penny on it.Although I have paid it completely off in full

AJ was really great to work with!

I purchased a loveseat and a chair to match. It was a huge mistake. It was so comfortable in the store. But when it was delivered, the problems began. The loveseat had a bad tear in it that was missed until after the delivery men left. Also, one of the recliners has a glitch in it making us unable to use it. Lastly, the furniture is so hard and uncomfortable that I have to sit on a cushion so that I don't hurt. I hate this furniture. I spent way too much money on it but that's on me. But the worst part is customer service. I tried for weeks to get a resolution. I called the salesman who sold it to me but he ignored me completely. I also called the store manager who said he would look into it. In the end, I'm stuck with overly priced, faulty furniture. I am still mad but have given up. Please be so careful if you venture into this store looking for furniture. Look elsewhere before you buy anything here.

Brian was very patient with me and made sure we got our furniture on time. He also helped me after hours. This is my second experience with Brian and I will always use him!

Fast and professional delivery

Ashley was our salesperson. Super easy process to buy a dining room table.

Got a cool sofa and ottoman on the black Friday sale! BRIAN was amazing in helping find what I wanted and also got me out fast so I could have dinner with my Son and not be late!

Very happy with our purchase would definitely shop here again

Great working with Ashley on our three.peice living room set. Looking forward to it coming to our home!

Was a very pleasant experience. Was allowed to browse on our own. Weren’t really planning on making a purchase but because we could actually look and discuss pros and cons we were able to make a decision and close a deal

Straight forward sales guy

Nice store, good selection and help was polite and helpful for me.

We received top notch customer service from Brian. Highly recommend working with him.

I was not happy at all after ordering 15000.00 in furniture and they called to schedule an appt for several weeks out for part of it and told me the other part wouldn't be delivered until March 2026... crazy and I looked online the same piece could be gotten and its the same number made by Ashley in 3 weeks... they should not have furniture on the show room floor thats unavailable for delivery until the next year. Needless to say I canceled my order. They also called after scheduling delivery on part 2 days later saying it would not be available until 3 weeks after that and it wasn't scheduled.. someone needs to get their stuff straight!

Very kind, helpful.

Great help and great furniture!

Brian was very helpful and knowledgeable

I love Chad and Ashley at Ashley’s in JONESBORO

Low Pressure- Informed & efficient sales staff. Great Customer Service.

Chad Rogers did an excellent job and took his time showing us everything we wanted to look at.

Very helpful and polite staff. Helped us to find the couch we needed.

They made my experience of buying new furniture easy. They answered all my questions without hesitation. Got a really good deal today. Thanks to Ashley 's employees.

Great place to shop. Very friendly and courteous to customers.

Having problems with my cushions I talk with someone and they were supposed to get back with me and no one has so I needing two cushions so please someone get back with me

Brian was awesome. He helped find the perfect recliner for us. Our experience was quick and painless. We have used Ashley for years and will continue to do so.

AJ was great!

Incredibly friendly and helpful staff that found me exactly what I was looking for at a great price.

I had a great experience with a very sweet sales clerk. She was really familiar with the bedroom suit I was looking for and helped me select what I wanted.

Faith was extremely helpful. She was knowledgeable and showed me a variety of options that was spot on for what I was looking for. I also got a better deal than I had expected. I will be back and I would recommend anyone who is looking for furniture to go to Ashley.

Excellence service and selections.

Sales person was very professional and worked with us to get the best possible deal. Thank you A J!

Faith was Very Proffesional, Nice and Hepful! Thank you so much!

Tyler was very helpful and knowledgeable! Give him a raise!

We just made a purchase on a mattress. Charles Rogers was not pushy whatsoever to just make a sale. He allowed us to make the call based on our budget & sold us on a comfortable clearance mattress. He was patient, nice, & knowledgeable. We will be shopping at Ashley for our future needs.

We were treated very well.. The sales man was extremely nice and I would buy anything from him and anyone there again.. when I need something your store well be where I go.....

Had a great experience shopping at Ashley furniture in Jonesboro. AJ was awesome to work with. I will be back!

Beautiful store, good humorous staff. Would like to give 5 stars however my experience won't be complete until I receive my delivery 🙌🏽

JT was our salesman. He was fun ,knowledgeable , didn’t push, gave us time to try them “on”. He worked with our budget to an agreeable deal. He was very helpful and well ask for him on our next purchase. Thank you Ashley Furniture. By the way, we met everyone and it sounds like a great place to work and team work is apparent.

Tyler was excellent!!! He did an amazing job and I just hope my new sofa comes in on time.

Brian was very friendly, and did not try to push anything on us. Great experience

Tyler was a great help

Chad was great!

Our sales associate Ashley was extremely helpful and friendly. Made our experience a good one.

Our salesman was Tyler and he was very helpful and informative without crowding us! Lots of choices and good prices!

Brian was very patient with me and kind. Will buy more in the future. Thanks so much.

Horrible experience with Ashley Furniture in Jonesboro. After waiting over a month for delivery of a loveseat with power recliners, and being texted on August 19th a delivery date of August 21, I only found out they had changed that delivery date when I finally reached the corporate office because a delivery window had not been given the day before. Ashley in Jonesboro could not give me any answers. The new date was August 27. I was texted a three-hour delivery window on the 25th, between 11:15 and 2:15 on the 27th. Made arrangements to be at my parents’ memory care facility where it was being delivered, which is an hour from my home. I received a call around 4:00 on the 26th that the loveseat had been damaged and they would have to reorder it, which would be another three weeks. I was not offered a substitution or any alternative. This loveseat is for my 90-year-old parents. My mom has a broken arm and needed the power reclining option. How does a loveseat get that badly damaged and no one notices until the day before delivery? Extremely disappointed.

Ashley helped us today, she did a Great Job!

Ashley was great. You'd do well to have her training all of your sales folk. Very personable and pleasant to do business with.

Great experience Ashley or sales person did a wonderful job helping us

The delivery was very prompt and service was great

A.J. Was so helpful without being “that salesman that is just in your way”

I received an Ashley flyer in the mail one day. The next day I bought a piece of furniture from the flyer. In and out in 30 minutes. Very pleased with the service.

Awesome experience w AJ!!

Chad helped us today and was very easy to work with. We bought the sectional sofa that I have always wanted! He showed us different payment options that suited our needs.

Had a great experience in the store. Chad was an excellent salesman. He made the experience worth coming back to purchase a bed in the near future. I am pleased with the item I purchased this for. I am hoping delivery goes well.

I had a good experience with Ashley. I found just what I needed with a good price.

Stopped in on a Sunday afternoon. Greeted by friendly and extremely helpful staff. Brian McBroom exceeded all expectations that I had when I walked in. I will be returning when I need my newbedroom set!

Ashley Richards was wonderful! Patient, knowledgeable, and very polite.

Ironically, we worked w/ one named Ms. Ashley, whose service was A-1. Began w Mr. Chad’s phone skills day prior of actual in store sale. Thank you both Chad & Ashley from Patti & Jerry Stros

Cannot say anything negative. It was all good

We want to thank Brian the salesman for his great personality and awesome hospitality.

It was a great salesperson. She helped us with ours needs. The only complaint is the delivery won't pickup old chair to take back with them.

AJ was the best! So helpful. Great customer service. He went the extra mile to help me get everything I needed for my new house.

Friendly staff got me just what I wanted quickly, and with no issues. Bedroom is next.

Brian helped me and my wife buy a new bed set, quick and easy! Great guy!

Salesman was excellent. Helped throughout the process of purchasing my sectional. The only complaint that I have is the delivery fee... I haven't bought furniture in a while but the delivery fee is a bit much for me!!

I have been moving between Canada and US. So, wherever I go, I look for Ashley as I like their designs, collections and material. The staff are very welcoming in Jonesboro branch. A Big thanks to Brian who was so patient with me, he took me through different styles & colors till we finalized the order and delivery options.

Great couch, price, and service 👌

(Translated by Google) Excellent service Customer service agent AJ was very friendly and helped us find what we were looking for. (Original) Excelente atención El agente de atención al cliente AJ fue muy amable y nos ayudó a encontrar lo que buscábamos

Pleasant atmosphere in store was pleasant , and the very helpful, salesman , AJ you did great , helping us ! Delivery went really well Jenny was terrific, letting us know when it was on way! The two young men getting the sofa set up,, were great and got it set up and went to next step ! Thanks to all of you !

It was good

Great experience, we found something perfect and Tyler was very knowledgeable on products. Hope delivery goes smooth too!

Tyler the salesman was extremely knowledgeable and extremely pleasant! He took me straight to what I was looking for, so if and when I return to purchase anything else I will definitely ask for him!

Brain McBroom is amazing! I went in needing something asap and didn't realize that their Jonesboro warehouse closed years ago. He was able to get with the sales floor manager and make that happen for me. Forever grateful because my husband was finally able to get a little rest 7 days after surgery.

Chad and Ashley helped us pick the best furniture for our home. They were extremely nice, made it easy, and left us with no questions!

Very helpful and courteous. Will shop there again.

The salesman was very patient and knowledgeable! I recommend this store to anyone looking to purchase! Customer service was excellent

Very friendly and professional

Best furniture store to buy from. AJ is a funny guy and an even better salesman.

Chad was very knowledgable. He introduced himself and allowed us to look without pressure. We were able to find exactly what we were looking for. We will definitely ask for Chad when we return.

Great service! 👍🏻 Way to go Tyler!

Amazing customer service! Decent prices and helped us figure out what we wanted!

Very pleasant experience Staff was very friendly and welcoming Loved it

Beautiful couch, and the delivery team was great

Tyler was fantastic! Patient and not rushing us to buy. We will be back for more and will ask for Tyler every time.

Charles Rogers did an excellent job in making certain I got what I was looking for in a bedroom suit. He was patient and customer oriented. I appreciate his professionalism.

Our salesman was very personable and knowledgeable.

Brian Mcbroom is worthy to mention. His interest was what was best for us, not what costs more. His demeanor and mannerisms set the bar for an outstanding sales rep.

Wonderful experience at Ashley furniture store today. Sales rep had only what was specifically best for us in mind, even when he could have steered for more. True customer’s need over wants. Prime example of exemplary sales service!

The wife and myself was looking forward to getting a new living room set and had waited a few weeks for the Memorial Day special. We showed up shortly after the store opened. We were greeted shortly after we entered the store and explained what we were looking for, colors, and size. The salesman told us to walk around and look at what they had and how to read the signs for sizes and colors. I walked around the store with my wife for about 30 minutes before he came back to see what we liked. We told him we were not really seeing anything that met our needs and he somewhat laughed and said “ I don’t know what to tell you other than maybe go to their website”. Needless to say they had someone looking to spend around 5k that day but if I have to help myself I will buy elsewhere or online with another company. We have done business with Ashley for years but it ended today. Do not recommend drive to MS instead!

Was charged for a protection plan that was never discussed with the salesman. Took it upon himself to add it, seemed very shady of him to do so without openly discussing it with the customer first.

Today picking out our New Furniture was easy and fairly quick.

Excellent experience. Friendly, knowledgeable staff. Will

I appreciate my sales associate Tyler. His knowledge greatly helped my decision to purchase my new mattresses.

I had a wonderful lady show us around ask what we were looking for i explain and she help us with everything I know I'm going to enjoy my new furniture and happy with the price I paid thanks

Ashley Richards was so amazing and helpful. She helped us find the perfect tempur-pedic mattress! We had a great experience.

AJ was very helpful and knowledgeable. Made our experience of a purchasing a new living room suite fast and easy.

Brian did excellent customer service, by helping me get my daughter Queen size bed ordered. He very cool, chill guy.

Ashley, our sales representative was great!

Malik was very helpful and made sure I got a good deal for what I needed.

Person-Tyler, was very helpful, polite & answered all questions.

Customer's service was very very helpful, thank yall. Jonesboro AR.

Tyler was a great help. Got qualified quickly. Great selection.

Ashley was very knowledgeable and helpful with our purchase

Went in to get ideas on new living room set and the salesperson was helpful and knowledgeable about what we were looking for, with grandchildren and 3 furbabies in the house! He was very professional. No pressure or pushing off onto something we didn't want. Thanks Tyler.

Enjoyed working with AJ to identify a new bedroom suite for my daughter!

I could not ask for a more patient and accommodating salesperson than Chad. He walked the store with me at my request and pointed out items that I had stated that I needed. He found furniture that was in my budget and worked out delivery dates. I've had Ashley Furniture in the past but never a salesperson as kind and truly interested in working with me.

Easy and Quick

Friendly sales person, helpful

Tyler was very patient andhe answered all my questions. He was very prompt in check me out

Great experience AJ was great. Will definitely go there agsin

AJ was kind and professional, and made sure we had what we needed.

ms ashley was great

DELIVERY GUYS WERE VERY FRIENDLY AND HELPFUL……..and right on time.

I am writing to express my extreme frustration and disappointment with the handling of my recent purchase from your Jonesboro, AR location. On April 15, 2025, I received delivery of a dining table (Order #009G111403). During delivery, your team dropped a piece of the table, breaking it. I asked the delivery team to take the table back with them as it was broken and was told they couldn't because “the ticket had already been closed,” yet assured that your Recovery Team would reach out to arrange a replacement. Since then—over the past two days—I have spent six separate calls and several hours on hold with your general customer‑support line. Each representative has promised that someone “would be in contact within a few hours,” but no one ever has. To date, I have received no follow‑up, no pickup of the broken piece, and no replacement table. This lack of ownership and responsiveness is unacceptable. I purchased this table in good faith and arranged my entire dining room refresh around your advertised delivery window. Because of your failure to remedy the situation, I have been left without a dining table, endured wasted time on fruitless phone calls, and remain uncertain when—or if—Ashley Furniture will fulfill its basic obligation. I have always respected Ashley Furniture as a reputable brand, and I hope you will restore my confidence by resolving this issue promptly and professionally. Thank you in advance for your immediate attention.

We have recently purchased a bedroom suit and living room furniture for our house remodel. From the moment we stepped into the store til we made our final selections, Chad, store manager, made us feel welcome, and he was eager to assist and answer questions we had. He was professional, courteous, and personable to us. We love the high-end quality of furniture we chose.

I've actually been going into the Ashley store at Jonesboro now for over a month and the salesperson who remembered me and was always quite helpful with my desires and trying to pick what I wanted. Very good experience.

Tyler is well versed in furniture knowledge. Pleasant personality. Would have bought Chairs but didn't like oversized. Pleasant experience

The showroom team is great. The delivery team is extremely lacking. I ordered a sectional and a table. The table arrived un- assembled. I thought I paid for assembly but that was not on the order. I was not charged for assembly. The burn comes here: table arrived without parts package and assembly instructions. The delivery crew said they would bring the hardware the next day. That did not happen. Called Ashley service. I was told I could not return the table. It’s been 15 days since delivery and no hardware or instructions. Was told parts were shipped 10 days ago via USPS. Really, USPS. If you choose to get furniture from Ashley make sure everything is there before you accept the delivery. If one item is messed up do not accept. Have the team take back all of the items. Maybe that hassle will teach them to come correct.

Wonderful interaction with everyone I worked with at the Jonesboro store! They went above and beyond to help me get the item I was looking for.

Even though we didn’t buy any furniture from this store I wanted to give my experience. From the moment we walked in I was met by Salesman Chad and he was fabulous. He was very transparent and super chill. He’s exactly what a salesperson should entail.

Excellent and efficient. Didn’t take long for us to find what we wanted and Ashley was very helpful.

Representatives were professional and determined.

We had the best experience at the Jonesboro location! Tyler was SO patient and helpful! We will definitely be back!

I was in search for a new Tempurpedic mattress. I happened to be passing by Ashley Furniture and decided to go in and see what the new Tempurpedic mattress’ had to offer. I met a very helpful salesman Brian McBroom. He showed me the new line and we found the perfect one for my specific needs. I explained to him that I was just looking during my first visit and he was not pushy, but understood my timeline. Well yesterday I went and paid for the mattress! I received Excellent customer service! Thank you Brian!

Ashely was the best! She helped us the minute we walked in and made sure that we're satisfied when we left! We appreciate her!

Low pressure sales and good prices. We got what we were looking for and are happy with our experience. Tyler is a very patient and knowledgeable salesman. Great job.

BRIAN WAS GREAT!!!!!! We are so happy with our purchases & feel so assured that we will enjoy everything in our home. Seriously felt so taken care of & Brian was so personable. 5⭐️⭐️⭐️⭐️⭐️

Chad was awesome! He helped us find the right mattress to fit both of our needs.

Tyler was so helpful and made my purchase drama free.

Great experience! Have to say AJ had the patience of Job with our purchase process. We kept coming back and looking and figuring and studying, but he was great the whole way through!

Ashley was very informative and willing to help us any way she could. We enjoyed our experience at Ashley’s because of her.

Great customer service and I was assisted as soon as I entered the store and leaving. Brian, was awesome!!!

Great customer service. Nice products

Aj is A great sales man will make sure he do what he can to get you what you want go there and ask for him & the quality of my table is sturdy & looks good

Great service! Tyler was patient and professional. The moment we walked in he allowed my husband to have a seat. My husband is on oxygen and can't walk long distance. He showed us pictures before we walked any further. We bought a recliner and will return to buy our sectional. Be sure to take him a Wendy's gift card on your next trip in lol.

My experience at Ashley furniture was great. Chad was AMAZING!

Ashley is professional and knowledgeable: overall a great experience!

T.Owens was a very helpful salesman while looking for our new Mattress. He was very knowledgeable about all of the different types of mattresses and the bases. I would recommend him.

Great service

Prices are good, found what I was looking for quickly, sales reps were friendly but not pushy.

Good looking product at a fair price I heard negative reviews but after consideration decided that you get what you pay for. There are three levels of quality here. Something here for all budgets. If you want high quality, they have it. If you want affordable they got that too. Thanks Ashley for helping us out

Great service

We had a wonderful experience shopping for & purchasing a new sofa from the Ashley store. Our salesman was great and very helpful.

Made a purchase and it took forever to get. The second half of our order was never received. They kept giving us a number to text but it was a dead end eveytime.Called Memphis and was told to come there. Had order two days later! Don't bother with the Jonesboro store just go to Memphis the people there are helpful unlike that wanna be tough guy in Jonesboro 😂

Worse experience on the delivery! We bought furniture for the whole house and technician said we don’t know house to put sunbad together! We went to the store two three times but no one help us! Finally my husband has to put it to gather. And they charge us for delivery

Mr. Roger’s was helpful. He made the experience very pleasant. He was not forceful but let me look without him breathing down my back yet checked in on me to see if help was needed. Very easy to talk to.

AJ helped my partner and I pick out the EXACT couch we wanted! He was patient and even a little funny. Would recommend him to anyone I know and he helped us have such an easy experience!

The sales associate's name is Ashley! How fitting because she took care of us like it was her store! Very happy with her help. So happy we brought my Mother-in-Law back, and she bought a couch!

AJ was very helpful and listened to what we wanted and helped us get the furniture we wanted.

Great store… Tyler was awesome.

Great options at the store. Few of the staff (AJ) are very unprofessional and unfriendly. Tomomi the sales rep. helped us find a best deal, he is very professional.

Store is beautiful and Ms Ashley took great care of us

Worked hard for sale and very polite

Absolutely the worst experience I have ever had. Nobody can get an order right I will literally never shop at Ashley‘s again.Also don’t deal with AJ unless you want your order put in wrong and him giving attitude and blame on anyone but himself. Hopefully our order gets fixed soon and then I never have to deal with them again. if I could give 0 stars, then I would, this has all been absolutely ridiculous! Ashley‘s home store You should look into your workers so that they can provide a better service. Do better!

Tyler has amazing customer service and needs a raise!! 12/10 would recommend

Salesman was very nice, showed a few different options available, and worked to make sure I could get my chair from the distribution center that day. I did notice a difference between the price I paid in store vs online price, and the store made it right.

Ashley was very helpful in assisting me with my purchase. It is easy to remember who assisted me because she shares the same name as the store. Ashley was super knowledgeable and shared ideas about my wishes. Thank you, Ashley.

AJ was super helpful and was able to help us select an amazing new sectional!

Salesman was super nice, second time i've encountered him in this store and both times he's been so friendly!

Absolutely wonderful experience!

This store is very nice. Tomomi was super helpful and nice. Was very pleased with the service we received from him. The warehouse and delivery on the other hand not so much. They had the furniture in the warehouse but still told us when they called to schedule delivery that it was on backorder and would a month before we got it. This is the second time Ashley has done this to us. The first time they said by Thanksgiving and we finally got it the week before Easter.

Ashley & Brian were so helpful!! They helped us find our perfect love seat & chair!! We’ll definitely be back!!

Brian took care of us and was awesome to work with.

Knowledgeable staff, no pressure shopping and friendly atmosphere.

Chad was wonderful, pleasant, and informative. Great experience.

I had a very good experience. Chad was very helpful and I didn’t feel pressured at all!! Will definitely be back!

Chad showed me what I wanted to look! He didn’t hover. Best experience I’ve ever had!

Joesph was very helpful and very informative about all the questions we had. He found all the discounts on the furniture. Thank you very much.

Our sales person, Tomomi Owens, was fantastic. He answered all of our questions and was so pleasant to be around. We will definitely refer others to him!

Very professional & helpful finding what we were looking for

Salesman was extremely friendly and helpful.

Very professional with delivery and sales

It was very welcoming .

Ashley and Tandra were extremely sweet and helpful as they tried to work on finding something that would work for me. I really appreciated that!

They have a really good selection of quality products. We’ve bought several things from them and never been disappointed. AJ was our sales guy and he did a great job of taking care of us and wasn’t pushy at all.

Great and easy experience from the Jonesboro location. Purchased a small dining room table and chairs..

The salesperson was very nice. He helped me to choose a mattress. He really knew a lot about them. He was very patient with me as I tried out several beds. Very nice store!

Excellent service. Our salesman was attentive and not pushy. Loved that he answered our questions and let us look freely until we decided on our purchase. Easy and hassle free.

Joseph did an amazing job. He answered any questions we had promptly and supported us throughout the process.

Tomomi was the very best sales rep I’ve worked with. Patient, kind and willing to answer all of my questions. 5 stars, hands down.

I had a very good experience with the Ashley store in Jonesboro. I actually went in shopping for my grandmother a couch and bought one for myself also. Chad was very helpful and gave us a good deal.

Very helpful associates that were able to get us what we wanted in a very quick time frame. We was greeted just as soon as we walked in but didn't feel pressured to buy anything.

Mr Owen’s and the finance lady didn’t get her name were very helpful and nice, their service is immaculate. Thank you.

John

My experience at Ashley purchasing a sectional chair was truly outstanding, all thanks to Joseph’s exceptional service. He didn’t just guide me through the purchasing process he went the extra mile by following up later to ensure I was happy with my choice.

Friendly and nice

A.J. was friendly and knowledgeable. I would happily work with him again. Only thing I would recommend is checking the price online first. The online price was $100 cheaper than the in-store price. Not a big deal but $100 is $100.

Chad was so kind and helpful. He answered all my questions and listened to me while I tried to figure what I wanted. Definitely recommend talking with him if you’re looking for something.

Went in here today (Black Friday) and couldn’t get one person to help us. Never had this experience at any other Ashley store (I’m from a big metropolitan city and have spent thousands of dollars at ashley - visiting my parents in Arkansas and we were ready to purchase). A taller, older gentleman looked at us multiple times and never offered to assist - he was clearly not busy with anyone at that time. Another agent told me that he was new and not sure about certain products. Made no effort whatsoever! On top of this, when I did ask an agent or two a question, they obliged with an answer and then stated they were busy with other customers. “It’s such a busy day.” So basically many customers that came after us had dedicated shoppers while we failed to get any help. It’s a great way to lose business! Also not sure if race had a factor to play in this, but it sure felt like it! Really offensive. And I will not be giving them anymore of my business for sure.

I finally my dresser today after 2 1/2 months it’s just what I wanted. The guys that delivered it was very nice

Was helped when we walked in but then was left. We had to go find the salesman to ask a few questions

We had a great experience and Ashley took great care of us.

Our sales associate, Ashley, was great! She was very knowledgeable and helped us pick out the perfect mattress. We have purchased from Ashley Home Store on several occasions and have always been happy with our furniture and the service.

Amazing 5 star personal service! Thank you for making the purchase so easy!

Nice people. Helpful. Not too pushy.

We met Ashley a week or so ago when we were just “looking” we came in today in a hurry and she helped us choose and purchase something for our new home!

Easy to shop and can’t wait for my chair

Good service in the store looking for good service on the delivery

When we went to Ashley’s, we were greeted by Brian. He was an excellent man for the job. He created a great atmosphere for us as we went back and forth trying to choice the right mattress for us. He made sure to provide information on the different types, how it would affect our physical/mental health, and what we would expect when we receive our mattress. He was very professional, very patient, and made sure we left with no questions and a smile on our faces.

We had a wonderful experience. Mr. McBroom was very helpful and made it very easy to purchase what we wanted. Would do business there again.

Sales girl was very kind, listened and understood exactly what we wanted. Will recommend.

I really didn't know what I wanted for my den, but the sales rep let me browse and answered all my questions. I found the perfect sofa and love seat that are pet proof!

Ms. Ashley Richard’s was so helpful. Shes’s definitely an awesome sell associate!!

Great customer service! Simple buying process. Would definitely recommend everybody at Ashley! AJ and Ashley helped us so much and were very kind

I will always shop @Ashley for my furniture needs. Every experience I’ve had with the salesmen were terrific they are very patient, friendly, and helpful!

Looking For A New Queen Mattress For My Bedroom, Which I Found After Much Ado.

Very friendly and helpful

Brian was great!

Charles is an amazing salesman and wanted to sell us what we felt comfortable with not pushy at all Jonesboro AR store definitely will go back for future purchases !!!!

Plenty of furnishings to choose from Aj was very helpful in finding what I was looking for and it was on sale. I didn't realize they make zero gravity furniture. And it's comfortable to say the least.

I was greeted with kindness upon entering the store and didn't feel forced to make a purchase. So many beautiful pieces to choose from and very helpful sales team. I so happy I dropped by to take a look at what they had.

Ashley was our salesperson. She was very nice & professional. She gave us a great experience with Ashley Furniture in Jonesboro. AR. We would gladly go back in future furniture needs.

I was in need of a lift chair at 7:30 pm Tuesday evening just before closing. For my Husband who had a hip replacement on Monday and a dislocation on Tuesday of the Same hip! The hip dislocated because of the chair we were using at home and I needed the lift chair to take him home in a few hrs. Everyone was so helpful and Sympathetic of my situation. They had me in and out and back to the hospital for my Husband's next procedure. He's home now and feels much safer getting up and down. Thank you so much Ashley home furniture!

The customer service and guidance in choosing the right piece for our home was exceptional. We will be back to pick up some more items!! Thank you for your kindness and help.

Easy, fast, Chad was knowledgeable and quick to greet us too. I love good customer service.

Brian McBroom is absolutely the best!! Very easy to talk with, understands your needs, and was able to make the numbers work for my circumstances!

We were greeted upon arrival to the store and asked if they could help us. My husband told them what we needed and they took us directly to what he wanted. Brian and Barbara Jean helped us SO much! We were able to appt for credit and got everything we needed!! Very pleased and impressed with the knowledge and help given! We WILL be going back!♥️

Delivered my bed frame with missing rails, which are still missing and pushed the delivery of my dresser to another whole week, which hopefully when it does come, it has all the pieces unlike my bed frame, first time customer, very bad experience

Great Service, Friendly staff, easy process.

The store was nice and well maintained. The staff was friendly and courteous. They even let our kids do their thing while we shopped around (they weren’t super wild). Brian was a great salesperson, giving us our distance while staying close enough for us to ask questions if needed.

Great service and selection. This is the 3rd time we have bought from Ashley and have not been disappointed.

AJ was very helpful. Attentive service and fair prices.

We had a fantastic experience with the help of Chad! We caught them at a great time with an awesome sale and deal going on. I was losing hope on finding the perfect bedroom set, but we found it and at an amazing price!! Bonus: I also finally found a dining table that I had been looking for for the last 4 years & it was also included in my sale bundle!!! So so happy. I will absolutely come here again for any furniture needs. 🙌🏻

I would highly discourage buying from Ashley furniture. We purchased a sectional recently and were told they had it in stock and ready for pickup at their Memphis distribution center. After driving 2 1/2 hours to Memphis, we were told once we got there that the store did not correctly fill out the paperwork therefore we could not take the couch with us, but that someone would be in the office on Monday who could take care of it and we could come back then. Ashley DOES NOT allow for delivery to the store locally in Jonesboro. It has to be either shipped to your home or you have to pick up in Memphis and it is a hit or miss whether or not you will be able to get your furniture once you arrive in Memphis. I canceled my order and now I am still waiting for a refund. This is DAY three because apparently Ashley is behind on those requests. They obviously do not prioritize customer service or they would not make it so difficult for the customer to purchase and obtain their furniture.

We told Chad what we were looking for and he showed me what we had to choose from and the price was great

I have experienced really bad customer service.

Very helpful and friendly. The salespeople were not aggressive and was a stress free environment

Great people not pushing a sale on the customer will be buying from again

Great service. Brian was friendly and very helpful during our process of finding the right mattress.

AJ is the best!

Great people to work with.

Ashley was amazing from beginning to end!! We will definitely be going back to her for anything we need from here on out

During my visit Ms. Ashley Richards was so wonderful and pleasant, she handled everything like a champ. I so pleased with her. I told her she did for me that I couldn't do for myself. She gave me courage to try and it worked for me. She is the best in my book. I will continue to shop with Ashley, because of Ashley. Thanks

Ashley was great and worked with us!

Very attentive salesperson.

Craig was one of the best sales associates I’ve ever seen and he made the furniture buying experience pure joy from beginning to end. Wouldn’t go anywhere else.

Brian McBroom of Ashley Furniture, Jonesboro AR, was a great help to me as I was just home from the hospital recovering from surgery. We exchanged countless text messages, with Brian patiently and thoroughly answering each of my questions and concerns, including measurements to fit through French doors. Thank you again, Brian, you were a pleasure to buy from.

AJ and Whitney were very helpful in helping us pick out a mattress and were very nice. When we need something else we will go back to Ashley’s.

Very nice helpful and understanding

Helpful staff. Good selection of furniture for ever room in your home. Easy financing and free delivery.

Ashley Rchards is great! She worked with us for the best deal possible. This is our 2nd purchase through her.

The salesman, Mr. McBroom was absolutely wonderful. He was very patient and very helpful. What can I say, w left with the couch!!

Enjoyed the salesman very nice and helpful, gave us the complete information about the products. Great experience thanks for all the help

It was an awesome experience for us and the salesman was as good as we’ve ever dealt with!!

Very professional and polite Salesman. Pleasure to do business with him.

Great interaction with the salesman.

I will definitely purchase more furniture from Ashley’s Furniture Store. The person who helped me was so helpful!

Very helpful staff. Great prices. Great quality products.

I had a great experience at Ashley Homestore. The store had a lot of beautiful furniture and the displays were awesome. If you need help just ask for Adam Kary he was so helpful. Thank you 😊

The Staff at Ashley Furniture was very friendly and helpful. They answered all our questions.

They are good at getting me what I want, If it's not in the store they will get it for you, If I need anything else I will go back, Very well, mannered and not p****

Sales staff was informative. A lil pushy when you first walk in. The guy that was helping me had to call someone else to help him. That's fine if you don't know much about the product. I didn't like that they want add all these add ons to it. Might not have been a lot of money to them, however it's a lot to me. Telling people if you dont buy a "protective plan" it voids the warranty of the product. That doesn't make sense. If that's the case, why have a warranty. I found something exactly like what I wanted somewhere else for less than half of what they were charging. I get that furniture stores are excessively overpriced, they were a lot higher on everything.

Great place. Good people. Got exactly what I wanted and for a great price.

Waited a long time. Product is good.

Friendly, knowledgeable staff with excellent customer service. Helped us make our purchase smooth and effortless. Great selection to choose from. Took our needs and assisted us in finding the best item and price!

They were so nice and very helpful

Couldn’t ask for better service!

Jonesboro store-kind & helpful BUT sofa has broken seam & can’t get ahold of anyone! Sent pics to # provided within 48 hours of delivery. No response! Pics attached. I am planning to retire soon & wanted nice furniture to last the rest of my life but now this seam will rip completely down the sitting cushion to the ground. In the store I picked a piece of fuzz off the sofa. So when I saw the ripped thread I thought it was fuzz, but it wasn’t!! The seam had already come loose 3 stitches length. What a rip off! Spent $3,000 on living room furniture & the sofa has a broken seam in the worst place possible!! No one has contacted me! When I went in on March 7 to finalize my purchase, Chad was my salesman & he is amazing ! When I would tell him what the (dark-haired overweight) salesman and a manager (at desk w/ light colored, short hair) had said on March 5th, Chad said 3 different times “that’s not right or that’s not true). I truly wish Chad would have been my original salesman because I purchased several items and was going to purchase another and Chad told me that I needed to wait until my stuff was delivered and after a couple of days see if I still felt the same. I love my furniture but a company that will not stand behind its products is not to be trusted! I wish I had read all these reviews before I made my purchase. I wanted to be able to show off my new furniture but now I have to keep it hidden with a throw and then explain what happened and tell them how horrible Ashley customer service is and be careful who your salesman is because they will tell you different things. ONE MORE THING: I have read several post about dog hair being on the underside of cushions, well, I have a medium size dog, and they repeatedly asked me to bring him in the store, so that’s why you have dog hair on your furniture. I never would bring mine in, but the entire time I was thinking, how nasty! Think of all the other dogs who came in climbing, sitting, scratching etc. on this furniture ! pdtqueenbee@yahoo

Great shopping experience with Brian who was super helpful in helping us find exactly what we needed for our space at a great price!

My salesperson Ashley was awesome and very helpful !

Wonderful service.

Chad was extremely helpful, very knowledgeable, and not pushy. Excellent customer service. Would and will do business here again!

Brian was great. Not pushy but determined to get us the best deal. Enjoyed working with him. Very personable.

Easiest buying experience to date. Ashley, assisted my wife and I in finding the perfect bedroom suite. She was patient, personable, and professional througout the experience.

Aj was amazing and helpful. He was with us the whole way and answered questiopushed. He was polite and not pushey.

furniture is only 4 years old and I keep having to have them replace parts even though I take care of my furniture, its impossible to get ahold of anyone on the phone. i will never buy Ashley products again.

Chad was an awesome sales person.

Friendly and weren’t pushy we found what we wanted and are happy customers thanks again 🙏

Ashley Furniture was such a pleasant experience today! My husband and I were greeted very quickly by Brian, and I’m so happy he helped us find the living room furniture we were looking for in the budget we wanted to stay in! I think we all share the apprehension of encountering a pushy salesperson but Brian was never pushy in any shape or form and was extremely refreshing company. He did also show us some lovely mattresses and I definitely look forward to returning to the store when we upgrade our mattress. If you’re in the market for some new furniture I HIGHLY recommend going to Ashley and seeking out Brian for your wants and needs! I can’t wait for our new living room setup to arrive!

Hi my name is Victor I was in Ashley furniture store and I was looking for a recliner for my mother spoke to one of the sales reps Anthony, and he help me in every way to find the chair I was looking for. I was completely satisfied along with the hospitality and the help that was given by the sales rep not only I will continue to shop at Ashley furniture, but I will also share my experience with others as well. I find this is the store with just about anything that you’re looking for and that would make your home better. Thanks Ashley furniture.

Brian was a great salesman very kind polite and knowledgeable I’m glad I bought my new living room furniture from him and I am extremely happy how he made the process so easy

We had a very good experience today. Brian was a huge help. We appreciated him taking the time, giving detailed information and spent time showing us other options. Definitely a 5/5 experience.

Ashley was wonderful help and made the process of ordering my new couch and loveseat a breeze! Thanks so much ~Jodi

Excellent Salesmanship! Salesman was very patient and not pushy!! He was Perfect!!!

Chad was very professional and guided me to the perfect piece for my new home! I will be back to add more items to my nest soon!

Chad helped me with my purchase and I couldn’t be more thrilled! I was looking for a leather sofa and right away he wanted me to be knowledgeable about their product. He wasn’t pushing me to buy a sofa, he listened and helped me make the best decision for me. Thank you, Chad.

Ashley helped answer all my questions and concerns. Was honest and helped guide me towards a product that was the best options for what I needed with my pets and children.

Always a great experience with Ashley Jonesboro

Chad was a great sales person, no pressure, just very informative and allowed us to shop giving us info along the way.

AJ(Adam)was great to work with. I strongly recommend anyone shopping there he's the Guy.

Went looking for a recliner for my husband . Ashley had a great selection . Sales personnel Adam did a great job working a deal for us. We will shop here again.

AJ (Adam) was a great help on my first visit & was so great about being y pieces over to see how they went together. Chad helped so much today & helped me pick out the most amazing furniture that I can not wait to get into my new place.

We knew Ashley Store had a good reputation so it was the first place we went to. AJ was quick to help and was a great hype man through out the buying process. We’ll definitely be going back for future purchases.

Ok but could have been better.

Went above and beyond to help me find what I was looking for

Brian was very helpful with assisting in our decision in furniture. Process was simple. Very good experience.

Chad did a great job showing us what we shared we were looking for. Answered all our questions while allowing us time and space to make a decision. Excellent experience! We will use Chad again.

It was a.pleasure to shop at Ashley's in Jonesboro. Dealing with Bryan was a pleasure. Sales associates are usually pushy and put pressure on the customer to purchase something, even if it isn't what they need or want. That wasn't the case with Bryan. We told him what we wanted and he showed us what you had to offer and then let us alone to shop. He was there if we had questions. We enjoyed our shopping trip and I am sure we will enjoy our purchase. Bryan is an asset to your company.

AJ was so helpful, fantastic customer service, and very accommodating. We had a great experience while there picking out the perfect sectional!

Ashley furniture is junk. You purchase an extra warranty on your furniture then you are told that is expired. Ok. I bought my furniture a year ago and it was 5 year extended warranty. The math just doesn’t add up. I will never purchase any other product from Ashley this is poor quality material and the people are even worse. No help at all.

Chad was our salesman and he was very pleasant, helpful and knowledgeable. We would definitely return for any future furniture that we may need.

Chad was so hospitable and accommodating. He was willing to make sure all of my concerns and doubts were addressed and was just the best all the way around!! Will definitely be going back to work with Chad, as well as lots of referrals!!

Really good and friendly

The sales rep Ashley is completely incredible she made sure to put my service first.

Nice helpful

Thanks Ashley for all your help with our purchase at your Jonesboro store. We will be back soon for our next purchase and hope you're there to help us. 👍😀

Our sales associate directed us in the store to what we were looking for. He was not a pushy salesman but was very helpful.

Very helpful and friendly

AJ ordered the wrong chair then try to blame someone else when he was at fault. It was a big ordeal and his smart and rude comments through text made me never want to go back to Ashley home store again. After I threatened to bring it back and get a refund he offered me the chair I originally wanted off the show floor. In my opinion AJ I told you what I wanted when I ordered the chair and you failed to get it correct. If you wasn't humming and singing the whole time you was making my order you might have gotten it right. Maybe one day you'll get better at your job but today you get 0 stars....

The service was Great! Our salesman was Tomomi.

Was fast and professional

AJ and Caden were wonderful and we would recommend.

Very good experience. My living room furniture arrived on time and in perfect condition. The set up was performed quickly and easily. The delivery scheduling process was painless via Jenny the chatbot. I was kept informed of the progress throughout the whole process. I had an excellent experience, and would recommend Ashley to anyone looking to buy new furniture.

Very Friendly, knowledgeable Have shopped/bought there many times

The sales associate was GREAT. Very understanding when I had to go get more money, remembered me from the day before, extremely helpful. 10 Stars to him

Excellent service, and great first time experience! Ask for Bryan. He's extremely personable, friendly, and very patient.. I'll rate Ashely's a 10 out of 10..

Decent inventory selection, good sales Rep., but then.... 1. Warehouse delivered defective sofa. 2. 3-week wait for repair, appointment then canceled/employee quit. 3. Another 3-week wait, second appt results in ordering part. 4. Part arrives, but *I* have to call again to get tech back to install it? 5. ANOTHER 3-week wait and a huge box in my way for the meantime.... Do NOT let your delivery driver leave your home until they make sure it's not defective! Seriously makes me question the quality of their product.

Great customer service very friendly staff, would highly recommend!!!

Chad was very helpful.

Great place, great prices.

Friendly, helpful, knowledgeable and professional! All you could ask for! I will be going back!

Love this store! Adam was amazing. We were able to get exactly what we wanted and for a fair price. Adam answered every question I had and gave me multiple options to choose from and was very down to earth. It’s nice having someone to help navigate through the process instead of rushing and pushing. Definitely recommend going and talking with Adam and also ask about their mattresses! So much knowledge.

Love love love ADAM! Not only was he able to get us what we wanted and where we needed to be but helped us through every step of the way while answering every question we had about different products and different brands and different financing options in store and online. Adam got us taken care of within a matter of an hour and plan on coming in again on Monday again to finish up on some other home projects! Thank you Adam!

I went in to just look at a table and ended up buying a dining room set and a bed. Ashley Richards was my sales clerk and did an amazing job! No pressure at all and was very helpful!! Will definitely return.

I absolutely enjoyed looking for my dining room table and chairs. The gentleman that helped me was so good explaining everything to me.

AJ was awesome, took the time to help me find the right bed and got my grandchildren set up with the tv while I shopped. I will be back again and will send my friends. Thanks AJ for your kindness and for taking your time to help me.

We came in knowing what we were looking for, Chad came up and let us know the specials and helped us find everything we wanted!! It was such an easy process of getting what we wanted ordered and scheduled for delivery! The prices were better than we thought they were gonna be! Highly recommend!

Very nice sales rep A J. Answered questions, took measurements, looked at pictures with me. Went over everything in detail with me and gave me financing options easy to work with.

My husband and I had a great experience buying a living room set and a mattress for our new home. Chad was so helpful and very knowledgeable about all the items we were looking at. We would definitely recommend others to shop at this store.

The salesman was so polite and very helpful.

Great experience! Got exactly what I was in-visioning with the help of our salesman! So kind and will continue to purchase all my furniture and home needs from here!

We don't care for the looks of the Ashley recliners. The top portion of the seat cushion is too narrow. The sales person was knowledgeable and not high pressure. I recommend this home furnishing store.

Haven't bought anything yet but the lady that I spoke to was very helpful her name was Ashley

very amazing experience!! great people and wonderful help

Chad was so helpful!! He didn’t pressure us into buying and searched all over his recliner selection for my husband. Great service and great price!

Great selection and excellent customer service! Ashley and Chad were a pleasure to work with and the made the purchasing experience seamless! Would definitely recommend and shop there again!

Ashley was extremely helpful and very knowledgeable about th items we were looking to buy.

Customer service was amazing, they worked with me until I found the perfect match ❤️

AJ went above and beyond to help us!

Really helpful people there, glad we chose to see them.

Great experience, will go back!

Tomomi was very helpful and pleasant! 10/10!

I was greeted by Brian McBroom when we come in. He listened to what I was looking for showed us all the added features. I was very pleased with his service. Thank you Brian

I bought a mattress set but they talked me out of what I wanted them it took long for them to spend my Max credit than it took me to buy a car. The sales person was friendly but I did explain to him that I am on a fixed income. That still didn't seem to matter to him

Brian was ver helpful !!

Friendly! Pricey

It was very good. AJ made extra effort helping me with the purchase and picking up. Great job AJ !!!!!

Ben was a great help made sure we tried several items before making our final selection

Loved our salesman!

Brian was very knowledgeable and provided us with professional service explaining details, options as well as showing a variety of products to suit our needs.

Ashley was very helpful a patient with us. Excellent job!

MS ASHLEY WAS A GREAT HELP Great customer service Great patience

Do yourself a favor, go to Ashley Homestore and ask for Ben Hood! He helped us out with a house full of furniture for a great price. 10/10 recommend!

Ben was fabulous in helping us pick out furniture for our new home! Great service and very personable. Overall fantastic experience.

Excellent , needs to be salesman of the year, tomomi owens he is the only reason we love the place and the price

Super friendly and really helpful! Definitely love Ashley helping us. She greeted us nicely and had helped us out. Definitely will have her help us again!

Salesperson is very good and very useful 👍

What a great experience. Quick service, and willingness to explain.

Our salesman, Adam, was awesome, not pushy at all, gave us privacy to talk when we asked for it, worked at getting our payments where we needed them, and he was super friendly. We had a really good experience.

Ben was amazing! I enjoyed talking with him and he did an amazing job helping me find the perfect sleeper sofa !

Thank you for Ben Hood. He came right away as we entered the store. He was professional and helpful. He was very welcoming with a pleasant smile as a sales person should be. Thank you for choosing Ben as an employee for your company. Upon leaving the store I was telling the manager at the desk how kind and helpful Ben was and I never got a smile. But that’s ok I will come again for purchases. Thank you

Mr. Owen's was great. He took care of everything for me over the phone. I was very pleased with the service I got

Great experience

I will give a 4. If delivery is on time then I will go a 5.

Got the dining set that my wife truly wanted. It was decently priced and Mr. Owens helped me to get it ordered without any problems. This was the Jonesboro Arkansas store.

Great service. They were patient with us trying to decide what was best for us. We were able to get our items the same day.

Nice and helpful

I went in to look at the Purple mattress that was advertised on TV. Nobody ever showed it to me. But The sales associate Ben was so supper nice. Adam kept pushing me to get the mattress pad prefector. So no a docent times. Then they changed the price from $33.00 a month to $67.00 a month said no. But ended up with a mattress for $39.00 a month. But not a Purple one.

I went in about an hour from closing to find a couch quickly for my apartment, and Chad helped to find the exact couch that I was looking for. It was a very simple and quick experience. I looked forward to purchasing more items from this location.

Chad made the experience seamless. It was a pleasure doing business with him. Very knowledgeable and articulated in explaining the ins and outs of the process. And he would rather you get something you like than something that you don’t need. If you go to Ashely for your furniture needs I would highly recommend asking for Chad.