Ashley Store Jonesboro, AR

Nice people. Helpful. Not too pushy.

Chad was super helpful, informative but knew not to push or try to oversell with us. And that’s just what we like!

Easy to shop and can’t wait for my chair

Good service in the store looking for good service on the delivery

When we went to Ashley’s, we were greeted by Brian. He was an excellent man for the job. He created a great atmosphere for us as we went back and forth trying to choice the right mattress for us. He made sure to provide information on the different types, how it would affect our physical/mental health, and what we would expect when we receive our mattress. He was very professional, very patient, and made sure we left with no questions and a smile on our faces.

We had a wonderful experience. Mr. McBroom was very helpful and made it very easy to purchase what we wanted. Would do business there again.

Sales girl was very kind, listened and understood exactly what we wanted. Will recommend.

I really didn't know what I wanted for my den, but the sales rep let me browse and answered all my questions. I found the perfect sofa and love seat that are pet proof!

Ms. Ashley Richard’s was so helpful. Shes’s definitely an awesome sell associate!!

Great customer service! Simple buying process. Would definitely recommend everybody at Ashley! AJ and Ashley helped us so much and were very kind

I will always shop @Ashley for my furniture needs. Every experience I’ve had with the salesmen were terrific they are very patient, friendly, and helpful!

Looking For A New Queen Mattress For My Bedroom, Which I Found After Much Ado.

Very friendly and helpful

Brian was great!

Charles is an amazing salesman and wanted to sell us what we felt comfortable with not pushy at all Jonesboro AR store definitely will go back for future purchases !!!!

Plenty of furnishings to choose from Aj was very helpful in finding what I was looking for and it was on sale. I didn't realize they make zero gravity furniture. And it's comfortable to say the least.

I was greeted with kindness upon entering the store and didn't feel forced to make a purchase. So many beautiful pieces to choose from and very helpful sales team. I so happy I dropped by to take a look at what they had.

Ashley was our salesperson. She was very nice & professional. She gave us a great experience with Ashley Furniture in Jonesboro. AR. We would gladly go back in future furniture needs.

I was in need of a lift chair at 7:30 pm Tuesday evening just before closing. For my Husband who had a hip replacement on Monday and a dislocation on Tuesday of the Same hip! The hip dislocated because of the chair we were using at home and I needed the lift chair to take him home in a few hrs. Everyone was so helpful and Sympathetic of my situation. They had me in and out and back to the hospital for my Husband's next procedure. He's home now and feels much safer getting up and down. Thank you so much Ashley home furniture!

The customer service and guidance in choosing the right piece for our home was exceptional. We will be back to pick up some more items!! Thank you for your kindness and help.

Easy, fast, Chad was knowledgeable and quick to greet us too. I love good customer service.

Brian McBroom is absolutely the best!! Very easy to talk with, understands your needs, and was able to make the numbers work for my circumstances!

We were greeted upon arrival to the store and asked if they could help us. My husband told them what we needed and they took us directly to what he wanted. Brian and Barbara Jean helped us SO much! We were able to appt for credit and got everything we needed!! Very pleased and impressed with the knowledge and help given! We WILL be going back!♥️

Delivered my bed frame with missing rails, which are still missing and pushed the delivery of my dresser to another whole week, which hopefully when it does come, it has all the pieces unlike my bed frame, first time customer, very bad experience

Great Service, Friendly staff, easy process.

The store was nice and well maintained. The staff was friendly and courteous. They even let our kids do their thing while we shopped around (they weren’t super wild). Brian was a great salesperson, giving us our distance while staying close enough for us to ask questions if needed.

Great service and selection. This is the 3rd time we have bought from Ashley and have not been disappointed.

AJ was very helpful. Attentive service and fair prices.

We had a fantastic experience with the help of Chad! We caught them at a great time with an awesome sale and deal going on. I was losing hope on finding the perfect bedroom set, but we found it and at an amazing price!! Bonus: I also finally found a dining table that I had been looking for for the last 4 years & it was also included in my sale bundle!!! So so happy. I will absolutely come here again for any furniture needs. 🙌🏻

I would highly discourage buying from Ashley furniture. We purchased a sectional recently and were told they had it in stock and ready for pickup at their Memphis distribution center. After driving 2 1/2 hours to Memphis, we were told once we got there that the store did not correctly fill out the paperwork therefore we could not take the couch with us, but that someone would be in the office on Monday who could take care of it and we could come back then. Ashley DOES NOT allow for delivery to the store locally in Jonesboro. It has to be either shipped to your home or you have to pick up in Memphis and it is a hit or miss whether or not you will be able to get your furniture once you arrive in Memphis. I canceled my order and now I am still waiting for a refund. This is DAY three because apparently Ashley is behind on those requests. They obviously do not prioritize customer service or they would not make it so difficult for the customer to purchase and obtain their furniture.

We told Chad what we were looking for and he showed me what we had to choose from and the price was great

I have experienced really bad customer service.

Very helpful and friendly. The salespeople were not aggressive and was a stress free environment

Great people not pushing a sale on the customer will be buying from again

Great service. Brian was friendly and very helpful during our process of finding the right mattress.

AJ is the best!

Great people to work with.

Ashley was amazing from beginning to end!! We will definitely be going back to her for anything we need from here on out

During my visit Ms. Ashley Richards was so wonderful and pleasant, she handled everything like a champ. I so pleased with her. I told her she did for me that I couldn't do for myself. She gave me courage to try and it worked for me. She is the best in my book. I will continue to shop with Ashley, because of Ashley. Thanks

Ashley was great and worked with us!

Very attentive salesperson.

Craig was one of the best sales associates I’ve ever seen and he made the furniture buying experience pure joy from beginning to end. Wouldn’t go anywhere else.

Brian McBroom of Ashley Furniture, Jonesboro AR, was a great help to me as I was just home from the hospital recovering from surgery. We exchanged countless text messages, with Brian patiently and thoroughly answering each of my questions and concerns, including measurements to fit through French doors. Thank you again, Brian, you were a pleasure to buy from.

AJ and Whitney were very helpful in helping us pick out a mattress and were very nice. When we need something else we will go back to Ashley’s.

Very nice helpful and understanding

Helpful staff. Good selection of furniture for ever room in your home. Easy financing and free delivery.

The salesman, Mr. McBroom was absolutely wonderful. He was very patient and very helpful. What can I say, w left with the couch!!

Enjoyed the salesman very nice and helpful, gave us the complete information about the products. Great experience thanks for all the help

It was an awesome experience for us and the salesman was as good as we’ve ever dealt with!!

Very professional and polite Salesman. Pleasure to do business with him.

Great interaction with the salesman.

I will definitely purchase more furniture from Ashley’s Furniture Store. The person who helped me was so helpful!

Very helpful staff. Great prices. Great quality products.

I had a great experience at Ashley Homestore. The store had a lot of beautiful furniture and the displays were awesome. If you need help just ask for Adam Kary he was so helpful. Thank you 😊

The Staff at Ashley Furniture was very friendly and helpful. They answered all our questions.

They are good at getting me what I want, If it's not in the store they will get it for you, If I need anything else I will go back, Very well, mannered and not p****

Sales staff was informative. A lil pushy when you first walk in. The guy that was helping me had to call someone else to help him. That's fine if you don't know much about the product. I didn't like that they want add all these add ons to it. Might not have been a lot of money to them, however it's a lot to me. Telling people if you dont buy a "protective plan" it voids the warranty of the product. That doesn't make sense. If that's the case, why have a warranty. I found something exactly like what I wanted somewhere else for less than half of what they were charging. I get that furniture stores are excessively overpriced, they were a lot higher on everything.

Great place. Good people. Got exactly what I wanted and for a great price.

Waited a long time. Product is good.

Friendly, knowledgeable staff with excellent customer service. Helped us make our purchase smooth and effortless. Great selection to choose from. Took our needs and assisted us in finding the best item and price!

They were so nice and very helpful

Couldn’t ask for better service!

Jonesboro store-kind & helpful BUT sofa has broken seam & can’t get ahold of anyone! Sent pics to # provided within 48 hours of delivery. No response! Pics attached. I am planning to retire soon & wanted nice furniture to last the rest of my life but now this seam will rip completely down the sitting cushion to the ground. In the store I picked a piece of fuzz off the sofa. So when I saw the ripped thread I thought it was fuzz, but it wasn’t!! The seam had already come loose 3 stitches length. What a rip off! Spent $3,000 on living room furniture & the sofa has a broken seam in the worst place possible!! No one has contacted me! When I went in on March 7 to finalize my purchase, Chad was my salesman & he is amazing ! When I would tell him what the (dark-haired overweight) salesman and a manager (at desk w/ light colored, short hair) had said on March 5th, Chad said 3 different times “that’s not right or that’s not true). I truly wish Chad would have been my original salesman because I purchased several items and was going to purchase another and Chad told me that I needed to wait until my stuff was delivered and after a couple of days see if I still felt the same. I love my furniture but a company that will not stand behind its products is not to be trusted! I wish I had read all these reviews before I made my purchase. I wanted to be able to show off my new furniture but now I have to keep it hidden with a throw and then explain what happened and tell them how horrible Ashley customer service is and be careful who your salesman is because they will tell you different things. ONE MORE THING: I have read several post about dog hair being on the underside of cushions, well, I have a medium size dog, and they repeatedly asked me to bring him in the store, so that’s why you have dog hair on your furniture. I never would bring mine in, but the entire time I was thinking, how nasty! Think of all the other dogs who came in climbing, sitting, scratching etc. on this furniture ! pdtqueenbee@yahoo

Great shopping experience with Brian who was super helpful in helping us find exactly what we needed for our space at a great price!

My salesperson Ashley was awesome and very helpful !

Wonderful service.

Chad was extremely helpful, very knowledgeable, and not pushy. Excellent customer service. Would and will do business here again!

Brian was great. Not pushy but determined to get us the best deal. Enjoyed working with him. Very personable.

Easiest buying experience to date. Ashley, assisted my wife and I in finding the perfect bedroom suite. She was patient, personable, and professional througout the experience.

Aj was amazing and helpful. He was with us the whole way and answered questiopushed. He was polite and not pushey.

furniture is only 4 years old and I keep having to have them replace parts even though I take care of my furniture, its impossible to get ahold of anyone on the phone. i will never buy Ashley products again.

Chad was an awesome sales person.

Friendly and weren’t pushy we found what we wanted and are happy customers thanks again 🙏

Ashley Furniture was such a pleasant experience today! My husband and I were greeted very quickly by Brian, and I’m so happy he helped us find the living room furniture we were looking for in the budget we wanted to stay in! I think we all share the apprehension of encountering a pushy salesperson but Brian was never pushy in any shape or form and was extremely refreshing company. He did also show us some lovely mattresses and I definitely look forward to returning to the store when we upgrade our mattress. If you’re in the market for some new furniture I HIGHLY recommend going to Ashley and seeking out Brian for your wants and needs! I can’t wait for our new living room setup to arrive!

Hi my name is Victor I was in Ashley furniture store and I was looking for a recliner for my mother spoke to one of the sales reps Anthony, and he help me in every way to find the chair I was looking for. I was completely satisfied along with the hospitality and the help that was given by the sales rep not only I will continue to shop at Ashley furniture, but I will also share my experience with others as well. I find this is the store with just about anything that you’re looking for and that would make your home better. Thanks Ashley furniture.

Brian was a great salesman very kind polite and knowledgeable I’m glad I bought my new living room furniture from him and I am extremely happy how he made the process so easy

We had a very good experience today. Brian was a huge help. We appreciated him taking the time, giving detailed information and spent time showing us other options. Definitely a 5/5 experience.

Ashley was wonderful help and made the process of ordering my new couch and loveseat a breeze! Thanks so much ~Jodi

Excellent Salesmanship! Salesman was very patient and not pushy!! He was Perfect!!!

Chad was very professional and guided me to the perfect piece for my new home! I will be back to add more items to my nest soon!

Chad helped me with my purchase and I couldn’t be more thrilled! I was looking for a leather sofa and right away he wanted me to be knowledgeable about their product. He wasn’t pushing me to buy a sofa, he listened and helped me make the best decision for me. Thank you, Chad.

Ashley helped answer all my questions and concerns. Was honest and helped guide me towards a product that was the best options for what I needed with my pets and children.

Always a great experience with Ashley Jonesboro

Chad was a great sales person, no pressure, just very informative and allowed us to shop giving us info along the way.

AJ(Adam)was great to work with. I strongly recommend anyone shopping there he's the Guy.

Went looking for a recliner for my husband . Ashley had a great selection . Sales personnel Adam did a great job working a deal for us. We will shop here again.

AJ (Adam) was a great help on my first visit & was so great about being y pieces over to see how they went together. Chad helped so much today & helped me pick out the most amazing furniture that I can not wait to get into my new place.

We knew Ashley Store had a good reputation so it was the first place we went to. AJ was quick to help and was a great hype man through out the buying process. We’ll definitely be going back for future purchases.

Ok but could have been better.

Went above and beyond to help me find what I was looking for

Brian was very helpful with assisting in our decision in furniture. Process was simple. Very good experience.

Chad did a great job showing us what we shared we were looking for. Answered all our questions while allowing us time and space to make a decision. Excellent experience! We will use Chad again.

It was a.pleasure to shop at Ashley's in Jonesboro. Dealing with Bryan was a pleasure. Sales associates are usually pushy and put pressure on the customer to purchase something, even if it isn't what they need or want. That wasn't the case with Bryan. We told him what we wanted and he showed us what you had to offer and then let us alone to shop. He was there if we had questions. We enjoyed our shopping trip and I am sure we will enjoy our purchase. Bryan is an asset to your company.

AJ was so helpful, fantastic customer service, and very accommodating. We had a great experience while there picking out the perfect sectional!

Ashley furniture is junk. You purchase an extra warranty on your furniture then you are told that is expired. Ok. I bought my furniture a year ago and it was 5 year extended warranty. The math just doesn’t add up. I will never purchase any other product from Ashley this is poor quality material and the people are even worse. No help at all.

Chad was our salesman and he was very pleasant, helpful and knowledgeable. We would definitely return for any future furniture that we may need.

Chad was so hospitable and accommodating. He was willing to make sure all of my concerns and doubts were addressed and was just the best all the way around!! Will definitely be going back to work with Chad, as well as lots of referrals!!

Really good and friendly

The sales rep Ashley is completely incredible she made sure to put my service first.

Nice helpful

Thanks Ashley for all your help with our purchase at your Jonesboro store. We will be back soon for our next purchase and hope you're there to help us. 👍😀

Our sales associate directed us in the store to what we were looking for. He was not a pushy salesman but was very helpful.

Very helpful and friendly

AJ ordered the wrong chair then try to blame someone else when he was at fault. It was a big ordeal and his smart and rude comments through text made me never want to go back to Ashley home store again. After I threatened to bring it back and get a refund he offered me the chair I originally wanted off the show floor. In my opinion AJ I told you what I wanted when I ordered the chair and you failed to get it correct. If you wasn't humming and singing the whole time you was making my order you might have gotten it right. Maybe one day you'll get better at your job but today you get 0 stars....

The service was Great! Our salesman was Tomomi.

Was fast and professional

AJ and Caden were wonderful and we would recommend.

Very good experience. My living room furniture arrived on time and in perfect condition. The set up was performed quickly and easily. The delivery scheduling process was painless via Jenny the chatbot. I was kept informed of the progress throughout the whole process. I had an excellent experience, and would recommend Ashley to anyone looking to buy new furniture.

Very Friendly, knowledgeable Have shopped/bought there many times

The sales associate was GREAT. Very understanding when I had to go get more money, remembered me from the day before, extremely helpful. 10 Stars to him

Excellent service, and great first time experience! Ask for Bryan. He's extremely personable, friendly, and very patient.. I'll rate Ashely's a 10 out of 10..

Decent inventory selection, good sales Rep., but then.... 1. Warehouse delivered defective sofa. 2. 3-week wait for repair, appointment then canceled/employee quit. 3. Another 3-week wait, second appt results in ordering part. 4. Part arrives, but *I* have to call again to get tech back to install it? 5. ANOTHER 3-week wait and a huge box in my way for the meantime.... Do NOT let your delivery driver leave your home until they make sure it's not defective! Seriously makes me question the quality of their product.

Great customer service very friendly staff, would highly recommend!!!

Chad was very helpful.

Great place, great prices.

Friendly, helpful, knowledgeable and professional! All you could ask for! I will be going back!

Love this store! Adam was amazing. We were able to get exactly what we wanted and for a fair price. Adam answered every question I had and gave me multiple options to choose from and was very down to earth. It’s nice having someone to help navigate through the process instead of rushing and pushing. Definitely recommend going and talking with Adam and also ask about their mattresses! So much knowledge.

Love love love ADAM! Not only was he able to get us what we wanted and where we needed to be but helped us through every step of the way while answering every question we had about different products and different brands and different financing options in store and online. Adam got us taken care of within a matter of an hour and plan on coming in again on Monday again to finish up on some other home projects! Thank you Adam!

I went in to just look at a table and ended up buying a dining room set and a bed. Ashley Richards was my sales clerk and did an amazing job! No pressure at all and was very helpful!! Will definitely return.

I absolutely enjoyed looking for my dining room table and chairs. The gentleman that helped me was so good explaining everything to me.

AJ was awesome, took the time to help me find the right bed and got my grandchildren set up with the tv while I shopped. I will be back again and will send my friends. Thanks AJ for your kindness and for taking your time to help me.

We came in knowing what we were looking for, Chad came up and let us know the specials and helped us find everything we wanted!! It was such an easy process of getting what we wanted ordered and scheduled for delivery! The prices were better than we thought they were gonna be! Highly recommend!

Very nice sales rep A J. Answered questions, took measurements, looked at pictures with me. Went over everything in detail with me and gave me financing options easy to work with.

My husband and I had a great experience buying a living room set and a mattress for our new home. Chad was so helpful and very knowledgeable about all the items we were looking at. We would definitely recommend others to shop at this store.

The salesman was so polite and very helpful.

Great experience! Got exactly what I was in-visioning with the help of our salesman! So kind and will continue to purchase all my furniture and home needs from here!

We don't care for the looks of the Ashley recliners. The top portion of the seat cushion is too narrow. The sales person was knowledgeable and not high pressure. I recommend this home furnishing store.

Haven't bought anything yet but the lady that I spoke to was very helpful her name was Ashley

very amazing experience!! great people and wonderful help

Chad was so helpful!! He didn’t pressure us into buying and searched all over his recliner selection for my husband. Great service and great price!

Great selection and excellent customer service! Ashley and Chad were a pleasure to work with and the made the purchasing experience seamless! Would definitely recommend and shop there again!

Ashley was extremely helpful and very knowledgeable about th items we were looking to buy.

Customer service was amazing, they worked with me until I found the perfect match ❤️

AJ went above and beyond to help us!

Really helpful people there, glad we chose to see them.

Great experience, will go back!

Tomomi was very helpful and pleasant! 10/10!

I was greeted by Brian McBroom when we come in. He listened to what I was looking for showed us all the added features. I was very pleased with his service. Thank you Brian

I bought a mattress set but they talked me out of what I wanted them it took long for them to spend my Max credit than it took me to buy a car. The sales person was friendly but I did explain to him that I am on a fixed income. That still didn't seem to matter to him

Brian was ver helpful !!

Friendly! Pricey

It was very good. AJ made extra effort helping me with the purchase and picking up. Great job AJ !!!!!

Ben was a great help made sure we tried several items before making our final selection

Loved our salesman!

Brian was very knowledgeable and provided us with professional service explaining details, options as well as showing a variety of products to suit our needs.

Ashley was very helpful a patient with us. Excellent job!

MS ASHLEY WAS A GREAT HELP Great customer service Great patience

Do yourself a favor, go to Ashley Homestore and ask for Ben Hood! He helped us out with a house full of furniture for a great price. 10/10 recommend!

Ben was fabulous in helping us pick out furniture for our new home! Great service and very personable. Overall fantastic experience.

Excellent , needs to be salesman of the year, tomomi owens he is the only reason we love the place and the price

Super friendly and really helpful! Definitely love Ashley helping us. She greeted us nicely and had helped us out. Definitely will have her help us again!

Salesperson is very good and very useful 👍

What a great experience. Quick service, and willingness to explain.

Our salesman, Adam, was awesome, not pushy at all, gave us privacy to talk when we asked for it, worked at getting our payments where we needed them, and he was super friendly. We had a really good experience.

Ben was amazing! I enjoyed talking with him and he did an amazing job helping me find the perfect sleeper sofa !

Thank you for Ben Hood. He came right away as we entered the store. He was professional and helpful. He was very welcoming with a pleasant smile as a sales person should be. Thank you for choosing Ben as an employee for your company. Upon leaving the store I was telling the manager at the desk how kind and helpful Ben was and I never got a smile. But that’s ok I will come again for purchases. Thank you

Friendly, supportive, and makes you feel at home.

Mr. Owen's was great. He took care of everything for me over the phone. I was very pleased with the service I got

Great experience

I will give a 4. If delivery is on time then I will go a 5.

Got the dining set that my wife truly wanted. It was decently priced and Mr. Owens helped me to get it ordered without any problems. This was the Jonesboro Arkansas store.

Great service. They were patient with us trying to decide what was best for us. We were able to get our items the same day.

Nice and helpful

These guys were awesome had great experience with our purchases answered All our ? Ty

I went in to look at the Purple mattress that was advertised on TV. Nobody ever showed it to me. But The sales associate Ben was so supper nice. Adam kept pushing me to get the mattress pad prefector. So no a docent times. Then they changed the price from $33.00 a month to $67.00 a month said no. But ended up with a mattress for $39.00 a month. But not a Purple one.

I went in about an hour from closing to find a couch quickly for my apartment, and Chad helped to find the exact couch that I was looking for. It was a very simple and quick experience. I looked forward to purchasing more items from this location.

Chad made the experience seamless. It was a pleasure doing business with him. Very knowledgeable and articulated in explaining the ins and outs of the process. And he would rather you get something you like than something that you don’t need. If you go to Ashely for your furniture needs I would highly recommend asking for Chad.

Gr8 deal

Enjoyable experience

Genuinely, my husband and I have never been treated so poorly in a store before. We went in to look at headboard with rails and footboard. We looked at the clearance sale they had going on and inquired about one. The salesman was saying he wouldn't sell to us unless we bought the set. We even told him what we were there for when walking in and he pointed us in that direction. There's a huge difference in a $400 bed set and a $3,000 bedroom set. He went on a big rant about why he wouldn't sell to us and how his boss would get angry at him for selling a piece alone and how all the other clearance items are also like that, you can't buy unless the whole set is bought. It was just embarrassing that a 40-ish year old man was doing fake pouting mouth and he's "so sad" he can't sell to us. At that point we walked out. I was willing to buy on the spot, I have an Ashley credit card. The way he acted was embarrassing and how he wouldn't show us any sets unless a big purchases was disgusting.

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Cool

Salesman was very nice, and knowledgeable, he showed great interest in what I was looking for. I had a great experience

I will never shop here again.

Great friendly service without the pressure to buy.

Salesman and manager state delivery will be in 2 weeks, I’m sitting all day waiting. When I call you can’t get through to anyone, you have to text the warehouse and wait for them to text you back. I tell them about my botched up delivery and they have no clue who the salesman or manager are and my furniture can’t be delivered for another 5 weeks. Then when it’s ready to deliver they only have 2 chairs of the dining room set. Won’t be shopping here again.

Friendly staff! They were patient and helped us find the perfect bed!

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We had a Great experience shopping at Ashley in Jonesboro. Ben and Adam were so nice in helping us choose the perfect dinette set for our home at a great price.

I have now shopped twice here and both times were amazing experiences. The staff is great and not pushy. They give you your space to look around while still making suggestions to meet your desires.

Awesome experience second time purchasing furniture and will be our first stop everytime

Salesman was great. My problem was I bought tv stand on a Thursday and salesman said it would be delivered on following Tuesday. So I took off work to be there for the arrival and install. I get a phone call and it doesn’t get put on the truck so now it’s supposed to arrive Friday. Guess what another no show. After calling 20 plus times (no answers) and another week goes by I finally am able to make it back to the store. Let’s just say if I didn’t show up to the store then I wouldn’t have gotten my tv stand. After it wasn’t put on the truck the second time it was kicked out of the system. (I was charged right away for the tv stand)

The sales lady Ashley was very friendly and made sure we got the best price for all of our great items 😌

We had nothing but problems with all of our furniture that we ordered. Our sectional had broken boards and staples sticking out, ottoman had inadequate support on the bottom and was sunken in, our queen bed was installed without 6 support posts causing the bed to sag and squeak, the wrong base to delivered for our king bed, and our dining room table was missing 7 screws, has warped spots at the extension seams, and the finish is coming off. I created work orders after having the furniture in our house less than 5 months, got the run around for 6 months and am still fighting to get our furniture repaired and the warranty honored. We spent $13,000 at your store and now have terrible quality furniture, warranties not being honored and have received terrible customer service and told that it will not be rectified. I will warn everyone away from buying any furniture at your store.

Mr. Owens truly went above and beyond to make sure I had everything I need in a timely fashion. He was patient professional and knowledgeable. Great experience and service.

Very professional and knowledgeable.

AJ did a great job

I had a great experience. First time buying a couch and the process was great! The guy who assisted me was so nice and efficient with his work.

We were met with a big smile and any questions we had were answered promptly. Our Ashley representative was the best. We even changed our mind overnight about one of the things we ordered and Raven took care of switching it out and getting us what we needed in its place. Extremely satisfied with service.

I had an excellent experience with them today. I had a fantastic salesman Mr.Tomomi Owens who was very helpful with helping me find the perfect bed at a GREAT price!! I would definitely recommend them to everyone, and will be going back for more things my house needs! Thank you Ashley's

They didn’t hover over me while we looked, which I liked. Patient and very helpful. Worked with me and listened to my concerns and what I wanted. Great experience.

Ashley is a good clean store, the staff is very helpful, there are lots of pretty furniture choices from which to choose with a lot of pretty price tags attached to them. I found it to be a little on the pricey side for what you are getting considering the markup on furniture. Overall if you just want some ideas or you are not on a budget then this would be a good place to shop.

Ashley and Aj were extremely helpful in finding what we were looking for and with informing us of all financing and sales that were available. They were also very nice.

Great customer service and a wide variety of furniture selections.

Phenomenal experience! Staff is very friendly especially Chad. He made this buying experience easy peasy. Will for sure be back again!

We got very good service from our salesman he was very helpful!! We got what we was looking for!!!

Raven took the time and patients to help me find what I wanted,, five stars for her !!

Very helpful friendly, did some price matching. A great experience , fair pricing

Great overall experience. Friendly staff, was in and out in a matter of minutes…

The store was clean and the customer service was good.

Service was quick we knew what we wanted, and Brian McBroom helped us out very easily quickly and professionally. We highly recommend not only Brian but Ashley.

We just bought a Living Room set and our experience was absolutely wonderful! Chad and AJ went above and beyond to help us!!! Thank y’all again!!!

A J , good to deal with, highly recommend him

I bought a recliner back in Feb. the 1st one we received was used and torn up. After a few weeks and lots of frustration, I was able to get a new recliner delivered. A couple weeks later it is broke. Instead of replacing the brand new recliner they said they would send new parts. This was in March it is now May and we are still waiting on parts. Don’t waste your hard earned money!

Everything was great we will definitely be coming back

Do NOT purchase the extra warranty! We purchased cause salesman said if we didn't use it after a year it would be refunded. Well it was never used and I am being told now that it's not a refund but an in-store credit. Either way, i received a message today from Ashley that they will not honor the refund or credit. Not a big deal..but don't like doing business with dishonest people.

Ashley home store is the absolute best! But Tomomi was so helpful and I would recommend him to anyone looking! ❤️ Can’t wait to get my furniture!

Very helpful with purchasing furniture

I LOVE ASHLEY FURNITURE YALL DO SOOOOOO GOOD!!!!!

Ashley's has friendly customer services. They help you get what you are looking for.

Fantastic customer service. Great selection.

Done great. friendly, knowedgable. was able to get me what I wanted right off. But that autamated delivery sucks. cant reach a real person.

Great experience! Wonderful &quick customer service!

Dylan was very patient, a great sales person.

I’ve been to this location twice now and no one greeted me I assume because of my age. Eight different workers passed me without speaking to me. EIGHT. One worker was making unnecessary conversation with a couple who were very visibly uncomfortable. He even asked the wife how to spell her name “Kathy with a C or K” it was K. After he left them he did not approach me. You could say that I’m being ridiculous but I was fully prepared to purchase two chairs and an ottoman. But no one helped me whatsoever. It’s just crazy that these workers were making small talk to each other and not even trying to get sales from me. But I guess that the jonesboro location thinks that only middle aged people have money or are serious about purchasing anything. You all need to do better. I could never recommend this location and do not understand how they have 4 stars.

Tomomi was very professional, courteous and helpful. He was willing to go above and beyond to make sure that we got what we wanted at a fair price. We will definitely consider returning for future purchases.

AJ made it super easy and helped us find a great couch in our price range

Dylan found me the perfect couch!!

I purchased a bedroom suite with a Tempurpedic mattress. The bed was set up with only 3 bed slats. Three days later the bed rail broke completely off. I keep getting put off by them telling me someone will contact me but after a week I am afraid that I have been scammed. I regret doing business with Ashley Furniture.The response you sent is what I've been doing for a WEEK! NO ONE IS RESPONDING!

Dylan and AJ were both great!

AJ and Sanz were awesome! Helped me pick the perfect mattress without making me feel pressured!

Loved shopping at Ashley! Everyone was friendly and helped us get the best deal!

Brian was exception

Chad was of the highest quality professional I’ve seen in a long time. It was my pleasure buying furniture from him. Sincerely, Tim Frego

Very friendly and helpful. Chad was very friendly and knowledgeable. Thank you so much❤️

Chad wasn’t pushy and very knowledgeable of the furniture.

It was a great trip. We had our three toddlers with us and they were being a handful, but the saleswoman was very understanding and allowed them to be kids. Although it was rough with the kiddos it was made much better with the experience we had.

Very professional salesman

I will NEVER purchase anything from this store or company again. Once they sell you the furniture, you will get NO customer service. They don't answer their phones half the time, one of my items was damaged in December and still hasn't been repaired or replaced 2 1/2 months later. They also lied about a minor credit. And it is a joke that you ask me to contact you AGAIN after I have called so many times already. BTW, I did call and someone from your team left me a message, i had to email her a message, they called me back and missed me again. She said she would call back the next day since she could not provide me a call back number....but lied she never called me back.

Brian McBroom was amazing at helping us find the perfect couch. He was extremely patient and helpful.

Sales person Ashley Richards was knowledgeable, efficient, and super nice. I highly recommend her and will use her again if I need to make another purchase.

Chad was great. Not pushy at all

Sectional was delivered with every piece broken, no power cord for one of the powered sections, parts of didn't even come and won't be delivered for another month which I was told would be with the delivery and I could not reach anyone in the store about it all I could get was a third party trouble shooting place which I could barely get information to them because their phone line kept going out

Excellent place, excellent choice especially excellent sales person

Mr. T. Owens was very professional and knew what we were looking for. He was very kind and does his job well. I would recommend him to other people.

Mr. T Owens was very helpful and knowledgeable. He made our experience quick and painless.

Ashley was very helpful ordering me a couple of chest of drawers I found online. She even got them to deliver it to my front door for a lower price than the website was showing! She valued my time and got right to it- I really appreciate that.

Horrible experience furniture showed up damaged they would not let us refuse it then forged my wife’s signature on the delivery sheet when she refused to sign it. Over a month later and they still haven’t sent a service guy out to fix it

Tomomi was very professional and made our shopping experience fast and easy

Nice, helpful, and knowledgeable

They were great. No pushing to sell something I didn't want. Awesome on getting what I did want.

We had a great experience while shopping. The staff was very friendly, knowledgeable, and easy to work with.

We came in the store to get a chest of drawers. Ashley had such a great deal going we bought a new living room suit and a chest drawers and coffee table with end tables. Chad Roger's helped us He was very good at his job and very friendly! Enjoyed buying at Ashley.

Very friendly people working here. I had the best experience buying a new sectional sofa. AJ is one of the best salesman I've ever met. He done everything in his power to get us the sectional that we wanted. Thanks Ashley furniture for the great experience.

Last year I purchased some furniture. Mr. McBroom was so helpful last year that I requested his assistance today. I received the same kind and courteous assistance . We purchased more furniture and received a great discount with the opportunity of interest free if paid off in 6 months. Should we need to purchase any more furniture I would not hesitate to go to Ashley Home Furniture and ask for Mr McBroom.

Very helpful and did all they could to get us what we wanted

Great service! Worked with us to get an affordable price. Would highly recommend!

Associate Ashley was very helpful and enjoyed working with her.

I'm a careful shopper so I may go back 3 or 4 times before I make a decision and this was not a problem for them. I had to talk to 3 different people and all were very knowledgeable and helpful and I appreciate the attention that was given to me.

Wonderful Salesman!

Excellent customer service,

AJ was wonderful! Very friendly and so very helpful. Not pushy as some salespersons can be. He deserves a raise! Others can learn from his excellent example. My daughter was with me and also made a purchase and she says “ Ditto” to my comment!

From sales personal to delivery, everyone was very professional and friendly. Love this Ashley.

Chad helped show me several couches that I was interested in. I never felt pressure I was shown the differences between them and how I could pay several ways. I enjoyed my visit and I picked out one to buy and I'm very glad I went there.

Seamless experience!! I knew what I wanted and Aj was very professional, friendly and helpful.

AJ was very helpful and understood our price point. He didn't try to suggest anything that wasn't possible

It was enjoyable to go look at the furniture that I was interested in without pressure from a salesman. He was very helpful when I needed help, but left me alone to make decisions and that’s really important to me.

When we were in the store everything seemed great, what we thought was good customer service. We purchased a whole living set. However when it was delivered the set that was supposed to come with batteries did not incame corded instead. When we inquired about it the first person of the store stated that the batteries were sold separate. Spoke to the salesperson that sold us the couch and he stated he was under the impression the batteries came with it. Only to find out he told us wrong and it would cost us an extra $1,300 to get the batteries for that set. The batteries with the set where the whole reason we chose that couch set over others. But we hadn't expected to have to pay an additional $1,300 for batteries we were told were included in the first place. The store was not willing to work with us. We were also informed that we would have had 72 hours to fix any issues or return anything if it wasn't more liking. When we decided to do just this we were informed we were no longer allowed to return it. Then spoke on the phone with customer service and was told that we might be able to make an exchange instead. Went through the process to try and make an exchange only for them to tell us that our reasoning was not good enough for an exchange. I guess our biggest issues have been that we were constantly told that we would get one thing and then another thing happened. We definitely would not have made the purchase if we had been spoken to honestly and told actually what we were getting instead of misinforming us about what we were actually purchasing. Also extremely frustrating that the store was not even willing to work with us to try and work things out when their mistake is what started the snowball of issues in the first place.

Chad was great to work with. He gave us time on our own to make a decision and was very helpful when we had questions. We appreciated his input and help! Best experience yet buying furniture!

Ashley had great customer service and very down to earth. The price per month is affordable. Wonderful service!

We found a nice couch that was great for our space at a decent price with the black friday discount. Sales staff was helpful without being pushy.

MY UPDATED REVIEW: Staff was helpful in store. Bought full living room set including a recliner that is suppose to be comparable to the sofa and loveseat. It is not! Does not lock in reclining mode and difficult to close in upright position and too short. Took weeks of calls complaining. Now received a large box of parts and waiting for repair team call to schedule a repair! Almost 2 months of stress and still not resolved! Poor customer service from corporate end after the sale! Never buy anything not available in store to try. Lesson learned!!!

Very friendly and helpful

Great job getting furniture in the house. Didn't know it was that heavy. Guys did a good job.

Great experience, thank you.

Our salesman, AJ, was very knowledgeable of the products and helpful. If the delivery process and quality of the products are as good as the sale process we experienced today we will be completely satisfied.

The delivery was smooth. The employees were very professional and polite. They moved the item without any blemish up our stairs. They did a great job!

Brian, the associate who assisted me, was very helpful. He was friendly and knowledgeable of the product I was looking for. Thanks Brian 😊

They will not take your old furniture when they deliver the new. Instead, they give you a number to call for a company who will come pick up the old furniture. What they don’t tell you is that the company won’t pick up the old furniture unless it’s like new. Canceling my purchase of new furniture from Ashley. Going to Gambels. They DO pick up the old furniture when they deliver.

Great place to buy furniture, friendly helpful sales associates, quality merchandise to choose from, but nothing available for immediate delivery or take it with you.

Mrs Raven at the Jonesboro store went out of her way to make sure we got what we wanted and at the best price. She made furniture shopping fun and very enjoyable. THANK YOU RAVEN 🥰

My experience with Ashley Furniture has always been excellent. Always friendly and listen to what you're looking for. Not what they want to push you into buying. Will definitely be back Thank you Ashley Furniture for all you have done.

The sales associate Brain was very helpful with my purchase.

Sent my daughter in with my card for there to get a mattress she needed, they spoke with me over the phone being I was at work to make sure I knew and told them yes I sent her but my work hours were the same as there’s, Manager was amazing and she left with a mattress she was needing! He went above and beyond! Thank you Ashley Furniture Jonesboro Ar.

Staff was incredibly kind and helpful. They worked with me to get what I wanted at a price I could afford.

When delivering a vase was broken by the delivery men. Ashley’s gave me an in-store credit which I used to by s wonderful large print of the Brooklyn bridge. Excellent service here in jonesboro

Very helpful staff, and beautiful selections

I was not sure what I wanted, was running all over the store.I took up probably an hour or so, they were busy.The staff let me know they were there and gave me my space to browse.When I needed them, they were right there for me.. extremely polite, helpful, courteous and helped me to have one of the best shopping experiences ever !!! Job WELL DONE!! ADAM and the lady team player.. don’t know her name… took care of business DEFINITELY WILL SHOP ASHLEYS AGAIN!!!!

Brian helped Me today. He was knowledgeable, courteous And best of all I found exactly what I was looking for and it was on sale. The showroom is beautifully displayed and everyone there was very friendly.

We bought a couch in August.....on clearance. When we got it home, no one sat on it. On September 14, we discovered that the main board on the back that holds up the cushion when you sit down was broken and missing. I tried calling for 3 hours and no one would answer...we bought a clearance couch NOT a broken couch. Now we are out $700 for a couch that you can't sit on. DO NOT BUY FROM THIS PLACE. Very disappointed about our purchase. If this is how you do business, I don't know how you have customers. I would have given a worse review but I didn't want to use swear words

When I say I was in the store for hours, and it was not because I didn’t know what I wanted. It took patience on both ends, but we got it together. I can not wait till my sectional come.

Ashley was wonderful!!

Terrible customer service. Can’t get a product correct for delivery…even when you give them 3 changes to fix it! Absolute trash. 0/10

Chad And AJ we’re so amazing today in helping me purchase my new furniture. Very knowledgeable and answered all my questions. These 2 are so nice and friendly I can’t say enough about them.

Wonderful staff and service!

Nice store staff was nice

You would figure spending 1600$ on a couch with all the warranties and insurance the place offered, you could get a call back. Not here, after calling about needing repairs 2 legs broke off, yeats on back, slipcover ripped ) on a 1 yr old couch, we get 1 1/2 month way to be told the repairman has to come back cause ‘he doesn’t have time to fix it’. Reschedule an 1month later the same thing happens, call the jonesbor store to see what happened, an we are told ‘we need to be more professional, and after closed our account an won’t mess with us anymore’. I told my wife when we walked in I heard nothing but bad things about Ashley’s, and imo their are are truth , they want your money don’t won’t make good on their end period.

Worst experience ever. Took 3 tries to get furniture delivered and when it got delivered they didn’t even have the hardware to put it together

Noe was kind, patient and knowledgeable. He helped us find exactly what we needed.

I went in looking for counter chairs; the salesman helped me. We found a buy one get one 1/2. Awesome deal. I’ve shopped around. Ashley I got the best deal.

Best experience I have had at an Ashley Furniture. Helpful and knowledgeable. Also allowed us to have alone time.

AJ did a great job! Very friendly and very helpful!

Very pleased with couch and love seat purchase.

Prices are extremely marked up. Nothing is in stock to take home. I wanted to just look around for a little bit but wasn’t able to. Sales people were on me from the minute I got there. Made me feel very uncomfortable. Now I know why no one was in the parking lot.

Staff was very friendly and kind. Great prices

Sales stall was awesome! Very friendly and easy to work with.

Great people. They took care of me quick .

Wonderful experience at Ashley as always. Fast and easy process. Great selection and prices!

I was using my protection plan no use, no lose and the sales girl had an attitude the entire time. She made me feel as though I was stealing from the store since I had $499 store credit. Everyone other than the sales girl helping me was nice. I was able to use it and got my products but I will not step foot back in the store especially if she is there. She was training someone too and I felt sorry for the girl because she was rude to her as well. It would be a novel if I wrote everything that happened the 2 days I was there.

I had a wonderful experience with my sales representative Raven F. She was very friendly, patience and knowledgeable on the items in the store. Love she didn't try to push furniture on me that I didn't come to purchase. I will be visiting them again in the future.

we'll see when they deliver how my rating is, so far Greg & Lizzie have been exemplary in service, a pleasure doing business there with them (leather sectionals took us a bit to visualize but nailed a perfect selection) ooops- they lied paid 200 for delivery and haul off and nothing hauled off also opened a charge account with a bank fookthat noise

Hobbs NM 88240 branch lost a $14,000 sale yesterday because they have NO clue what a bank check is or how to use one made out to Ashley Furniture directly from our bank in Texas (where we’re moving from) and they refused to take the check made out to them. How stupid is that!!!!!!

This is the 4th time I have made a purchase and I come back because of quality of products and good service

Noe was very helpful. Great customer service. Worked with us to get the best deal.

We had a great experience and very fast. Chad was very helpful! Would absolutely recommend!

My stuff came in late and then when it got here didn’t even put it together Bc had missing parts to it so I had to wait even longer then was on hold for 40 minutes before I could even talk to anyone, and now my bed set is just sitting in the room apart needing to put together and I have no hardware

I found what I wanted and could afford very quickly with no pressure from the staff.

If I could give a negative 0 thats exactly what it would be. They are FRAUDS! AJ and Ashley both experience i have had instore at the Jonesboro location has been terrible i will never shop in store again.

I found my new bed. I am happy.

Beau was awesome very knowledgeable about the different types of mattresses and honestly had a chill vibe. Didn’t pressure us into buying anything just an overall great experience. Quality here at this store is unmatched.

Shopping was easy. Decision was hard but they were patient and very helpful! Good selection! Friendly sales people, all willing to help.

AJ was great! We had only meant to look and test out mattresses, but he really worked with us and we ended up getting a new bed. Thanks AJ. We will be repeat customers.

Beau was great. Helpful without the high pressure sales. He let us look in peace, but was always there when we needed him. Good deal and great service.

Had a very good experience with the Jonesboro Arkansas store. The sales rep. Beau, was very nice and very helpful.

Very nice people very helpful

Jared and AJ were very helpful and knowledgeable. They were able to answer all our questions

We had a very good experience at Ashley. My salesperson worked with me to get the item I wanted and we were able to come to a quick agreement on price. The item (a mirror) was carefully wrapped for transport and loaded by our salesperson.

Very friendly and took the time to help find the perfect sectional for my family.

Bought furniture at the store. As it was being loaded noticed that the couch (once the cushions were removed) was covered in dog hair. They had sold us used furniture and didn’t say a word to us about it. Absolutely ridiculous and horrible customer service. Asked for regional or district and was given a number to a customer service support hotline.

Bought furniture at the store advertised as clearance due to discontinued. Turns out the furniture is used. As the furniture is being loaded we noticed tons of dog hair on the furniture. The staff refused to further discount the furniture or help in any way.

I bought several thousands of dollars of furniture from Ashley, which went well, for my mother's move to assisted living. The tricky part came with the delivery. I spent 3 hours on hold just trying to tell them they had the wrong delivery address. I spent another two hours trying to change the delivery time because the staff leave before 5:00-my delivery time and we were to have really bad weather. I never was able to speak with anyone. The next day I drove to Ashley to tell them of my problems. No one was there to cancel my order. I was so fed up! I waited for the manager to call and I canceled my order. He told me it would take 10-12 weeks for my money to be refunded. I just opened my bank statement and Ashley did not deposit my check until FOUR DAYS after I went to them about this problem. Adam, the manager, could have easily stopped my order!!! Just for your information, Harris Furniture deliveres for free to any senior living facility.

I purchased a sofa/chase sectional and a recliner at this Ashley furniture store this past Sunday. I couldn’t pick it up until today because of the weather. We purchased these two clearance items and got what we thought was a fair and decent deal on them. I specifically asked why the sofa/chase sectional was discounted to the amount it was, and I was informed that it was because it had been on the show room floor for too long and needed to be moved so they could put out new inventory. I was NOT informed that the sectional was used. And damaged. When I went to pick my furniture up today I noticed that the feet on the sectional were broken. And under the cushions was PET HAIR! Obviously used furniture. When I brought it to the sales associate, Ashley Rodgers, (not the one who did the sale, he was off today). She said they don’t sell used furniture. So she investigated the matter by discussing with the operations manager, Adam Fraize, who very rudely told me to take it or leave it but they weren’t going to do anything about. I wasn’t even offered a discount or to have the item replaced with a new piece. I was told he not couldn’t, but wouldn’t fix the issue. I even explained to him that I had already sold my old sofa and chairs and would be going home to no furniture. I asked him to please call Chad Rodgers, my original sales associate to see if they could compensate me for all of this somehow, someway and he told me no. I asked him to call corporate, he said no. He did however give me corporates #, and they kept me on hold a very long time. After I called corporate he finally agreed to a $300 discount on the sofa/chaise. I live an hour from this store and had to get back to pick up my grandkids from school. I felt I had no choice but to go ahead and bring the furniture home. I plan on calling corporate back in the morning. I’m going to try to reach Chad tomorrow. If I had wanted a used piece of furniture I could have found a sofa somewhere for far less than the nearly $1200 clearance price. Be very cautious with this store as you might be getting used and broken furniture.

Drove 150 miles one way with my truck to bring home an "in stock" couch. After purchase, they said it had to come from their warehouse and delivery charge was $100. Not happy. Delivery was supposed to be the next Thursday. Didn't come- supposedly was damaged on the delivery truck. Delivery was rescheduled for the following week. We were frustrated by the whole process that we decided to cancel the order. Ashley said they were going to charge us 10% fee for cancelling. Manager AJ was very rude when we called to cancel. We are not likely to shop Ashley again.

Our sales person Cazzie showed us around and helped when we had questions. Was pleased with prices and variety.

Ashley was an amazing sales person. She was very intuitive and very helpful. Give that woman a raise!

Very nice experience !

Reliable!

Ashley at Ashley Home in Jonesboro was such a wonderful help in choosing the perfect living room furniture. The store has an amazing selection!

Very Friendly and efficient service.

Had a great shopping experience . Purchased living room furniture. Good price. Helpful, polite sales person. Looking forward to delivery!

We’re so excited about our new dining room set! There is such a big selection and Brian was so helpful!! Thank you!

The staff is very friendly and helpful but they don't stay right on top of you. They let you shop around til you find something you're interested in.

Staff was friendly and courteous!! Great atmosphere will sho with them again!!

Fantastic customer service!!! AJ was extremely helpful with picking out furniture that would work in our home and fit our needs. I would not do business anywhere else!!!!

The staff were very helpful in helping me make a selection. Although what I needed was not there, a gentleman went out of his way to assist with the online service. 5/5 definitely. Beautiful furniture and in store products, polite and very helpful staff. :)

Well........The Gentleman that waited on me was courteous, verrrry patient, and verrrry knowledgeable about every single bedroom set I asked him about. I will be buying from this particular Ashley's, (In Jonesboro Ar), again. THANK YOU!!!!!

Very good experience!

Ashley at Ashley HomeStore did a great job! Thanks!

Very helpful staff

AJ was great with helping build the sofa and loveseat that we wanted. He then showed us a great rocking power recliner with power adjust headrest. Thanks for the help AJ in Jonesboro Arkansas.

We worked with Brian at Jonesboro Ashley to buy a new bedroom suit. We found the perfect one and Brian was so helpful the whole time. Definitely pleased with our buying experience and will be recommending Brian to our friends and family!

The sales lady, Ashley, was absolutely wonderful. She answered all my questions and was as sweet as can be. Ten thumbs up!

Everyone was super helpful! My experience went pretty smoothly and I left a happy customer! Definitely recommend them if you’re looking for some cute furniture at an affordable price!

I had a great experience at Ashley’s. Helpful friendly staff and great products as well as financing. I highly recommend this store to anyone looking for quality furniture.

AJ was very helpful and easy to deal with, we will be back

Being thankful not only shows good manners, but a simple expression of thankfulness can go a long way in relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated, I just withdraw my profit of $6,548 from my acct thanks a lot Mrs Sophia James fx I now have full trust on you now,, I started with $650 you can also give a try Mrs Sophia James fx is very real.. You can reach her now on email; sophiajamesfx210@gmail.com WhatsApp: +1 (314) 762-9433

Beautiful furniture, lots of selections. Great sales representatives at the Jonesboro AR location.

Great service and good deals!

Love the Furniture! Sales was fast and Friendly. Delivery times is kinds long. First of March.....

Lots of excellent choices. Friendly sales associates. Clean store and comfortable atmosphere.

Staff was very informative and patient

Everyone is always very friendly

The store was well maintained, and the staff were great. They answered all my questions and were pleasently conversational.

Staff in store are very friendly and helpful….the customer service number on the other hand—no help and often hang up during calls. I’m not sure why, but over the span of months I’ve made over 100 calls to the store phone number listed here, and not a single one has been answered, so it might need to be updated. I ordered my furniture a year and two months ago, received a great couch & a scuffed up table. First, my furniture took 2 months longer than expected to arrive. THEN, my replacement table wasn’t brought for another month, and it arrived cracked in multiple places, completely unsafe to use. I finally had to drive the table to the store because the delivery drivers never seem to want to do their job and constantly don’t show, or drive off without talking to me. The manager was nice enough to let me bring my item in, but it has been two weeks and I have yet to hear anything about my refund. Not the in-store staff’s fault, but I will never again shop with any Ashley Homestore.

Shopped around town at most of the furniture stores….Ashley’s ended up being the best for us. Quality pieces at very competitive prices. Also, our customer service experience was excellent, AJ was the best! We found exactly what we were looking for and are all set up for the white-glove delivery experience…can’t wait for our new furniture to come in! We highly recommend, Thanks Ashley’s!

My Husband and I were in the market for a new bed set and we visited the Ashley’s home store Jonesboro location to get some ideas and we experienced excellent customer service! We were greeted upon arrival and made aware of all the promotional sales going on! We found the set we wanted and were helped to make the purchase in a very timely manner!! We are very pleased with the service we were given and will return to this store for our next purchases!

I loved the fast service and enjoyed our salesman!! he did a great job!!

Wonderful Staff and the store manager went above and beyond!! Thank you

Ashley is a great salesperson!!! We can not say enough about her. She helped us find the perfect furniture for our home and she has made sure that we have had the best experience!!! Thanks so much Ashley!!!!!!

I bought furniture from Ashley and was told it would be delivered in the next three days after three scheduled cancellation and three weeks later, finally delivered.

Great service. Brian was great to work with. No pushy sells at all. Would recommend to anyone.

Beau is always a great help. If you're in need of furniture be sure and ask for him.

We purchased several new pieces of furniture. We knew exactly what we wanted and the sales representatives were accommodating and respectful throughout the whole process. We would recommend going to Ashley for your furniture!

Most Definitely!! We knew we needed help deciding on a adjustable frame and mattress. Beau showed us one first and then through conversation decerned our issues and took us to 3 other possibilities. Brought us pillows that he thought would match our needs. We were never rushed. He left us occasionally so we could talk private but was attentive even then. He made what we thought was going to be an long exhausting day simple and we left knowing we had made an informed decision. All because of Beau!!

The sales people we spoke to were friendly and helpful.They have tons of merchandise. Prices are somewhat high. We did end up buying some furniture that had to be delivered from the warehouse in Memphis and the experience with them was horrible, the first delivery was broken and the second delivery was the wrong merchandise! We more than likely will not buy here again.

It was a wonderful day. Got what I wanted at a great price 😃

Awesome experience!

Very attentive staff! Anyone was readily available to answer questions or ease concerns. High quality products through the entire store with great prices! Ashley customer for life!

Brian at Ashley Home Store was very helpful and patient. And best of all he even text so I don’t have to call with all my questions! I have purchased from him twice this month! Love Ashley Home Store!

Beau has sold to us twice! He’s absolutely amazing! Super fast and gets right to the point!

We had an amazing experience! Very polite and very understanding ! I kept changing my mind 😂 !!

this is a very friendly environment and everyone was very helpful Mrs Christie Cook was very helpful and sweet and took care of all of our needs.

Super nice salesman, very informative on products I looked at, and made a deal!

I went in to look at JUST a dresser. Left getting a dresser, bed, two night stands, two pictures, and a dining room set. Great deals today!!! Also great customer service!!!

Great customer services; Sale Rep was awesome!

Our salesman was fabulous covered all our questions and helped us pick what we were looking for !

Christie Cook was very helpful and professional throughout the whole purchase.

Great selection of furniture. Beau is awesome! He always helps me out.

The salesman was very attentive

Ask for my girl Heather! She will take good care of you. Also don't miss out on their Black Friday Sales beginning this weekend!

Very helpful staff!

Friendly professional people! Great customer service Thanks Chad!

Sales was very friendly and helpful took his time to make sure I got exactly what I wanted

Very easy to deal with., great furniture great prices

Arrived at store less than an hour before closing and the sales person (Christi) was Very friendly and helpful .. Christi and Adam definitely showed lots of patience as we decided what living room set we wanted and kept them after hours.. we enjoyed the whole experience of shopping at Ashley’s in Jonesboro

Selection was good and prices were competitive. Fair pricing and Ashley R. was great to work with on my purchases. What I am most impressed with is the customer service . . . There were issues and that's ok, mistakes happen. But the problem was rectified quickly and without any hassles!!!

Staff is very helpful and friendly. Our sales rep Christy was very nice and helped me find what we wanted.

I bought a cabinet around the first of October it was delivered October 17th, with no legs. No one contacted us after being on hold for 3 hours was told to go to the store so on October 30th I went no help very very rude the manager on duty said he would come pick up the cabinet and give me a refund. Called today nothing has been done.

Nice and friendly sales personnel

The after-sales service is so bad, so bad, the delivery guy damaged my stuff, but no one can fix it for me after waiting so long

AJ was great to work with. A veteran who did what he said and helped us in the buying experience.

Great customer service very friendly.

Went to Ashley today and the service was wonderful ! Could not have asked for kinder or more helpful people!! Thank you Chad!! Go see what they have!!! You will like it!!😍

My experience with Ashley's in Jonesboro,AR was awesome. Beau Honeycutt was our salesman and he was awesome. He introduced himself and let us look. Wasn't one of those salesman that follows you around and makes you feel uncomfortable. We found what we liked, made our purchase and was out of there in no time. Thank you Beau we will be back to see you again. If your ever in Ashley's ask for Beau.

Everytime we go inside the store we find exactly what we need and want. Prices are not bad either.

Beau treats us great every time, we were skeptical about using Ashley’s after having issues with a store else wear closing after selling us abunch of furniture and having issues not having someone to deal with warranties with us, but the Ashley’s in Jonesboro has exceeded our expectation and this is the only place we go now, second time back this year.

Very nice staff and looking out for you and what you need

People were friendly and very helpful in finding what we needed

Pretty much found the perfect couch at such a good price for our budget. Really nice customer service from Ashley! We cannot wait to get our couch in 8 weeks!

Ashley’s in Jonesboro AR was an amazing experience, furnished almost our full house in one trip and an amazing price and the staff was incredible and nice. Thanks! Update: been months and still haven’t received the furniture. It’s way way past the dates told they would deliver. Starting to think once they have your money it’s a wrap.

Excellent service!!

They were very nice and helpful with my perches and the store looked great and everyone spoke and ask how I was and told me to have a great day I well shop there again

Had a decent experience at Ashley's picking out our furniture in store. Their furniture is HIGH $$$ and the quality is not worth it at all. Considering everything goes well with delivery, our Ashley's experience would've received 3 stars. BUT unfortunately we have been dealing with Ashley's Customer Care team since June in order to replace parts that did not arrive/were damaged during delivery. On multiple occasions I have called and they have zero documentation of why I have called. To make an incredibly long and frustrating story short, I am still trying to receive parts for a drawer 4 months later. Hopefully this time they got it right, but I do not have my hopes up.

Good place to get furniture. Good customer service.

Had some issues with the duration of time to receive my coffee table, expressed my concerns and they took care of me accordingly. Even went back to purchase a rug and some wall decor.

AJ was fabulous!

they real helpful with they customer

Excellent buying experience at the Jonesboro AR store

Absolutely pathetic, our salesman would not follow up with updates on our furniture. We ended up canceling our order due to the lack of communication on their part. Now we still have zero communication with this store and still waiting on our refund of $2,817.31. Please save yourself time and money and shop elsewhere. We ended up buying from Harris Furniture in Jonesboro and received exactly what we ordered in in 4 days. By the way I believe our salesperson was named Phillip

I love going in Ashley Furniture to get some great Deal Thank to Ashley's for your help

Good quality furniture, not too expensive, and Ashley, our salesperson, was able to find us a set that we could take home right away and not have to wait for it to be ordered.

Always a fan of their furniture and decor. I’ve purchased two very nice sectionals and a lot of decor. It’s all great quality.

Very helpful finding exactly what I wanted.

The staff at Ashley's is exceptional!! All of them went out of their way to help make my experience easier... especially Phil!!! Thank u guys so much.

Staff was very supportive and accommodating. They’re willingness to help and share needed information was extremely beneficial.

I will never shop at this store again. We ordered furniture at the beginning of July, said everything was in stock except one piece of the sectional. It had a date to be back in stock 2 weeks from the time we ordered and the sales rep guaranteed that we would have the furniture in our house delivered by the 1st week of August. August came and ended up going back and forth with them for a few days bc they then said they couldn't deliver said furniture until Sept 1 bc of a delay at the warehouse. Tomorrow will be Sept 1....we called to see when the furniture would be delivered just to be informed the first day they can deliver will now be October 6. Please know before going there that it will take several months to get your furniture AND their sales reps will lie quick to make a sale. Oh not to mention, but every single time it was a different excuse. The first excuse was they didn't have a piece of the sectional and then the second excuse was that they had everything in their warehouse but there was a big delay. And here it is another month later and their excuse this time is we no longer have your coffee table so what you mean to tell me was you had my coffee table last month but now you've sold it to somebody else?!?

The Good: The sectional and ottoman we bought from this store was $2,000 cheaper than Gamble's and it came sooner than expected. I think it arrived within 6 weeks when other stores estimated delivery in 18 weeks or longer. The delivery guys were respectful and polite. The bad: The ottoman arrived damaged as did one piece of the sectional. Ashley wanted to send a seamstress to fix the damage but I demanded replacement pieces and they finally agreed. I believe the replacement pieces arrived within 3 weeks. The Worse: The 2nd ottoman arrived damaged as well so we were put in for another replacement. We received our message to select a delivery date and we did just that. The day of delivery, we received a message asking to set up a delivery date. This happened a total of 3 times. After 2-3 weeks, we finally received an undamaged ottoman. In all, this particular store did fine. I'm pleased with my furniture.

Great experience! Not pushy. Caleb was a doll!

Great experience. wonderful staff

If I could give this store a negative 5 star review, I would. The sales people are pushy. And the bed with adjustable base broke one week after getting it. A week after that, the motor for the knee section also broke and fell off the frame. We jumped through every hoop- sent all the emails and did everything right and they refused to fix or replace the adjustable base. and don't even think about using the acceptance now company! They lie straight up! They were asked repeatedly to come and get the bed and base and flat refuse. lousy customer service all the way around. If you do buy from there, make sure your purchase doesn't have any moving parts that could break. They do not honor their warranty.

Go see Ashley at Ashley HomeStore. She is great to work with.

Friendly staff and great prices

Fastest furniture shopping I’ve ever done. Told the salesman what I had in mind and he took me straight to it!!

We had AJ as a sales person. He was great! Worked with us on everything and happily priced many different things for us. He never made us feel pressured to buy anything and was very good with our young children.

Absolute worst furniture buying experience ever. The sales people were nice and helpful is about the only positive I have. We ordered our furniture at the beginning of covid so we were very understanding on it taking a while to be delivered. When it was finally delivered, it wasn’t the loveseat we picked out and the couch was broken. We decided to just let it slide that they sent us the wrong loveseat but at least exchange the broken couch. They scheduled 3 different days that we missed work to pick up and they never showed up, despite sending texts saying they were 15 mins away. Finally I had enough and decided to call the store to just tell them we just wanted to return the furniture and be done with it. I’ve called no telling how many times and am always told the manager isn’t there and I leave messages to get called back. Once I was told he was at another location so I called the other location and they confirmed he was in fact at the Jonesboro one but just didn’t answer his phone. The manager still has yet to return my phone call. I still have no received my exchanged furniture and the left me a voicemail saying we couldn’t return the furniture. I’ve even spoken to corporate a couple times and one time one of the customer service agents from corporate hung up on me and was super rude, so it’s not just our Jonesboro location that is awful. Please beware buying from them.

I love Ashley’s home store getting financed on furniture is easy and quick and everyone that works there are a big help

I will never purchase a product with this store again. I spent over $15,000 on a bedroom set that their delivery people scratched up my side board.The repair person scratched up my foot board. No one will fix it. Warranty says no It’s on Ashley to fix it. Ashley is not cooperating. I don’t even give a 1 star. I changed my review because I first posted the review the day I left the store. Never again

Very attentive salesperson every time we go.

furniture, hospitality service and salesman knowledge

Caleb was attentive, professional, and helpful.

I had been searching for a new set of living room furniture. I am on my short little vacation so I decided to go to Ashley. I was amazed to see so many different ones to pick from. I found one that caught my eye. A wonderful gentleman came and started talking to me. He was very helpful and Courteous. We talked and talked about lots of subjects and he made me feel so at home and at ease I knew I was making the right decision I found the right set of furniture and it was really all thanks to him for smooth helpful Transaction. Thank you Ashley home furniture for finding me the perfect set of furniture I'm looking forward to receiving it soon.

We’ve been waiting weeks for someone to call to make an appointment to look at the damage to our sofa that we noticed within minutes after delivery. We’ve done everything that was required of us in the process, but Ashley has dropped the ball. We won’t be back and won’t recommend to anyone.

Friendly service...caleb was very professional and polite but most of all honest

Thank you Ashley Furniture for helping my husband and I pick out our new TEMPUR PEDIC mattress and base!! These guys went into great detail about the mattresses that I had picked out to help us find the perfect fit for us!! They were very patient with me and stayed open after hours to give me more time to make my decision. #Californiaking #tempurpedic #controlbase #blessed

We purchased a split king Tempur Pedic with the base well when we got it delivered the delivery boys refused to put it together and set it up for us, they just dropped it in our room and left. Well we slept on it and found that we didn't like it so we went to the store and they said we had to sleep on it for 39 day's it was so hard we wanted to exchange it for another one well we picked one out and they were suppose to pick up the mattress' and deliver the one we picked out. We were told to call and arrange for the process to take place, we couldn't talk to anyone because they didn't answer the phone we left messages for them to call back this has gone on for 5 day's we called customer service and they couldn't help us either. Well I would NOT recommend Ashley Home to anyone they have BAD way's of helping you, the problem is they don't care.

Caleb was great! He was friendly, courteous, informative and helpful. He found the recliner that I was looking for and helped me get the best deal for it. Now Im anxious to have my Olsberg recliner in my home! He also helped me with purchasing some accessories. I couldn’t have asked for a better experience.

Salespeople are very friendly and helpful while you are buying your furniture, but it’s a different story or should I say nightmare after that. Delivery service is horrible. The drivers are rude and very unprofessional. Would have been okay with getting rid of the large boxes if they had only asked, but they decided that it was okay to throw them out at the end of my yard. I live on a gravel road and don’t know if there is a fine for littering or not. I’m calling the county judge tomorrow to find out. Hopefully they can resolve this problem

Well the delivery guys thought it was cool to drop off the boxes on the side of them road at the end of my yard… I will be calling to report littering Monday morning against y’all….

Always a great experience with an excellent sales staff. Make sure to ask for AJ. He’s very helpful and fun to deal with!

Greet you at the door and do whatever to help find what you need

Ashley furniture store in 72401 Sales associate AJ helped us get what we wanted 💙

Have waited 48 hrs to calm down. Was told there was no delivery charge since I have a local address. So why did my sales document have a delivery charge of $119.98 on it. I just hope I don't have to post again stating that nothing I was told is true.

We were greeted as soon as we entered the store and was helped . The lady helping us was Ashley Richards she showed us what we ask to see and didn’t try to push things on us that we didn’t want. We went home to measure and called back and a young man Adan(A.J.)Kary helped us since Ashley had gone to lunch. He made the paper work easy. (He’s funny) but knows his business. We received our paperwork and are looking forward to getting our new couch. Thanks again to Ashley and AJ. for making our shopping experience pleasant. I will recommend Ashley furniture to friends.

Hard to buy from people who don’t want to make a sale.

Caleb was the best sales guy I could of asked for. Thank you Ashley for your amazing service

I bought an adjustable bed with mattress and frame from Ashley Home Store. My experience was very enjoyable. The store’s associate AJ took very good care of me. He helped me pick everything out and guided me through the entire buying experience. I was very impressed with the entire buying experience and I will definitely continue shopping at Ashley Home Store in the future. Terry Daley

Went and was helped amazingly by the sales lady Ashley. She did everything and anything to make us happy.

Excellent selection of furniture, great customer service from Chad Rogers and the other friendly staff, and the pricing was unbeatable when compared to online prices from other stores. I can’t wait for the Ricmen sectional to be delivered to our house. I highly recommend this store. We will be shopping here again.

My salesperson, Brian, at the Jonesboro, Ar. store was very nice, courteous and helpful. He not only handled my transaction well, but was very patient, answering all of my questions and trying to make me feel comfortable while I tried out my purchase. I rate him a 10 out of 10. Their store is very clean and beautiful. Stop in, they will make U feel welcome!!!

Great customer service!

Beau was really helpful and got me set up with exactly what I needed! Thanks!

Service was great. Love what I purchased

Awesome service and a great deal. Very pleased

Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!

Staff was very helpful and friendly also patient😊 They don’t pressure you into a quick sale but let you decide as they assist! Thanks Jonesboro Ashley Homestore that’s why I’m a repeat customer!!

So excited to order bedroom furniture! The Jonesboro store was very helpful!

Salesman was great found what I needed an I bought it great

Phillip was really helpful. He let us look around the store and choose the chair that was right for us. We found a very nice chair and a half that was perfect for our needs and in our price range. They even offered us free shipping. I would purchase from them again.

Ashley's gave me a great deal and had great sales persons! Ashley Richards is who I worked with and she made it all so easy!

The staff was very friendly. They listened to what I wanted and helped me find the furniture that fit that description.

salesmen were very friendly but not pushy, very knowledgable too. Didnt make me feel rushed at all. Store was really clean & neat. Made you feel comfortable soon as you walked in the door. As for what would I recommend about Ashley's? 1) the service you receive, 2) the exceptional quality of their merchandise, 3) Ashley's doesn't mistreat you like some other rental stores I have dealt with do. Not naming any names. 🙂

The salesman, Phillip, and manager, AJ, were very helpful and knowledgeable! I had a great experience picking out furniture, from start to finish! I also got a better deal at Ashley on the exact same furniture that another store quoted me! Win win!

The whole process was seamless from start to finish. We received wonderful service and found an awesome deal on furniture. I had my own set of expectations of what we wanted and they exceeded that. Thank you Ashley furniture for a wonderful experience.

The salesmen were very warm and friendly! They took their time and weren’t pushy or overbearing. This was my first experience with Ashley Furniture. Proud to say that I will definitely be back!

Dont like.the way its laid.out

Phillip was great to work with at the Jonesboro store. From my description of what I needed, he showed me pieces all over the store until I found the right one. He was patient and never tried to pressure me. We love it.

This store was beautiful and the guy helped us find great couch

Phillip helped us. He did good job.

Great guys working there, 4 stars cause it’s relatively pricey.!

The sales people were not pushy and helped out with every thing and answered every question to the best of their knowledge...

The associate AJ was really knowledgeable and helpful! He was very pleasant to work with. He led me directly to the perfect recliner for the nursery on the first try! Excellent customer service.

We went to our local Ashley Store to purchase some new living room furniture. The manger is who helped us and he was great! I bought a sectional and wanted to switch the parts around (changed my mind a few times) and he never got frustrated or rushed us! Cannot wait to get it in!

Caleb R. was very patient and knowledgable during the entire buying process. My husband and I are very happy with our purchases. We will definitely be coming back for future business.

Went in to look at sofas and chairs. Found a set and media center i had been looking for in pictures online for awhile. Couldmt resist to purchase. The salesman were very helpful.

We had a great experience here. AJ was a great salesperson. We will be back.

We had a very good professional visit to Ashley Home Store. They worked with us with no pressure at all. Able to take our time showing different styles and pricing. We were happy with the visit and naturally the choice we made.

Ashley Home Store in Jonesboro is a great place to buy quality furniture. They have excellent customer service at that location. We are so glad that we chose to do business with them.

The sales associates were very friendly and helpful! They gave us a great deal on a new sectional! I would highly recommend anyone in the Jonesboro area looking for new furniture to visit this Ashley store!

They have nice furniture

It was helpful in finding merchandise

Bought a dining table and sectional, they did a great job and helping us find one. Great price, friendly staff. Will shop again!!!

Friendly customer service eager to help In and out within 20 minutes and I bought a Reclining sofa and recliner and loveseat I highly recommend Ashley HomeStore

Service was good. But it takes about a month to get my furniture. If I needed my furniture in a rush I would not use Ashley's.

Salesman (Brian) was really helpful in locating the styles, colors and measured the furniture when I called him from home. Ordered four large items with his help. Looking forward to ordering more furniture in the near future.

Great place to buy furniture and matresses. Ask for Beau!!!

ABSOLUTELY TERRIBLE! We have been playing the run around game with delivery for 4 months now. Newly weds with a mattress on the floor and a rug in the living room all because of a lack of communication from the company on FIVE canceled deliveries. A CONFIRMED delivery means nothing apparently. They will not tell you that your items aren’t coming so you don’t get rid of your old leaving you with nothing. NEVER INVEST YOU DESIGN, MONEY, OR TIME WITH ASHELY FURNITURE HOMESTORE! Google will only let 1 be the lowest star or it would have been 0.

Excellent customer service & good quality stuff for a reasonable price

Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!

My Experience yesterday with Ashley Furniture was amazing! Ms.Ashley was very helpful and informative. She showed me around a couple mattress they was okay but to soft for my liking but okay. But then Mr.Beau came in and showed me two mattresses and I found a winner. I told him how much I came in with bc I was just buying everything out cash. He did some numbers with Ms.Ashley and I was able to get bedfeame(king) box springs n the mattress for a great price. Very great people and I would recommend them to anybody wanting to buy from Ashley’s Furniture (Jonesboro)💙🙌🏽🥳

The people were nice and very helpful. I was surprised at how quickly I got in and got out.

Everyone is nice! It's just expensive

So I originally posted a review recommending Ashley home store when I originally went in and bought my furniture. The service was great! However....when it has come to actually receiving my furniture it has been a complete nightmare. I continuously get told different dates for delivery by different associates I’ve talked too on the phone. My couch has finally been delivered but the couch part of the sectional came without legs. Was told by the driver that I should hear from someone by Monday, and I was present when the driver was on the phone with an associate of Ashley home store saying that she would put in a ticket for the missing legs. Well a few days later I haven’t heard from anyone and I call Ashley home store and they tell me that no ticket had been submitted and that I should send picture of the couch with the missing legs to try and get an exchange approved. This whole situation had put a bad taste in my mouth for Ashley home store and I don’t know if I can recommend them any longer due to the delivery situation. What should have been an easy process has become a whole mess and I just hope that when my bed and mattress are delivered that I’m not having to run around trying to find missing parts or having to get it exchanged and wait even longer for it to be delivered. I have waited a long time for my stuff to come in and now it looks like I’m going to have to wait even longer...

Excellent buying experience. Quinn met us shortly after we entered the store and had us laughing on the way to the table and chairs we came to see. His knowledge of the inventory proved impressive when he advised me that most men my size found the ladder back chairs more comfortable. Quinn was right and the wife agreed to buy two of these which actually lowered the price of the set. When we found out that Quinn shared our high school coaches (generations apart) we felt sorry for him and purchased extra. Ok, that is not true, but he did show us an identical living room set that we were contemplating at a different store and significantly beat their price. For once, furniture shopping was better than dental surgery and we saved money by going into Ashley Homestore of Jonesboro. Thanks Quinn. Go Raiders!

I purchased a daybed, mattress, and dresser in September 2020. The items were delivered in October. The drawers under the bed were broken. Since then Ashley has delivered the wrong replacement items to me two different times. I cannot get anyone to help me resolve this matter. I can't get an actual person on the phone. I can't get answers nor help from anyone in the store. I would never complain about a company but this is beyond unprofessional. My daughter has not had a complete, unbroken bed since October! I want a full refund!!

I enjoyed the experience today and the help I received was well worth it. I will b returning soon!

Ashley’s furniture is a wonderful place to buy beautiful furniture for your home and office! Every thing is such good quality and I will recommend them to all of my friends and family.

Phillp was very kind Made sure we had everything we needed when we entered the store! Showed us different sectionals and saved the best for last had to purchase ❤️❤️❤️ Will return for more items

I absolutely love the new bed and mattress set I got from Ashley home store. The young lady that helped me with my mattress set was amazing and helped me get exactly what I wanted for the price I could afford. I definitely would refer my friends to use Ashley.

Great prices the staff was very friendly and knowledgeable about the products will be back soon to buy more stuff for my home thanks so much

I love this store the people are friendly and nice. Very please and satisfied.

I decided it was time to get a new bed to max the space I had in my room the reps were very helpful and it was not as expensive as I thought.

We are very happy with the deal we got on our recliners and our salesman, Beau, was very friendly and helpful. Would recommend the Jonesboro, AR store.

Our experience today was great. Looking forward to getting our furniture delivered!

Salesman was very good not hovering and would answer any questions you might have.

Very helpful and had a nice selection for a good price.

I’ve bought a sectional and recliner from Ashley’s and I’ve always been impressed with how helpful everyone is. They met my financial needs and answered my questions. Fantastic and love the furniture I’ve gotten from them.

Everyone was helpful and attentive while still respecting our space. They provided multiple financing options and answered all our questions. We’re very satisfied with our service and expect to return!

Great prices and wonderful staff would highly recommended

They had amazing customer service. The people in there are nice and super helpful. Will definitely shop there again.

Friendly service very helpful staff

After going to the store and working with Beau Honeycutt right as we walked in the door, my wife and I were able to walk freely without an employee breathing on our necks. We were able to review the furniture in peace and give honest reviews without feeling bad about saying we didn’t like the couch. When we needed, Beau was just a name say away.

I fantastic store treated like one of the family!!!!!

Ashley Richards was great!! She was knowledgeable and very helpful!!

I visited the store today. Phillip and Beau gave me excellent customer service. I walked out with a brand new couch order and was very pleased with my purchase.

Genuinely cool and friendly people. Very straightforward and informative. Really made our options clear to us, which was a huge help. People furniture as well!

Beau was great, he answered all of my questions and made the buying experience quick and easy!

Very Pleasant associates and they helped us tremendously. I would recommend you take a look at their inventory.

Wonderful polite assistance without pressure. So yes! I purchased a soft and comfy living room group! 5 star. Best selection. Best prices!

I would NOT and will NEXER purchase another piece of furniture from Ashley’s. We have spend SEVERAL thousand there since My husband and I have been married. But this last time, we bought a sectional for $6-7,000 and it has been the worst couch I have ever had. The leather is peeling, the bottom fell out of the chase part and the motor has quit working for both recliners. Not to mention the tears. And mind you, all this is “covered under your extended warrenty”. Well, just to let everyone know, it’s not covered, they don’t do ANYTHING. I have been trying to get them to come fix my couch for a entire year. And yes, I have ALL the claims/emails and pictures to back it. They even sent someone out and he told me that day “yea this is all covered, and they are probably going to replace your chase lounge.” And 2 days later they called and said “we don’t know why they even sent anyone out because none of this is covered.” I got the same answers from the one year warranty people and the 5 year extended warranty people. We have even went up to the store to talk to someone and they said “yes we will take care of it” and I have heard NOTHING. Also, real leather is not supposed to peel.. well this is.. and they told me that it was real leather and WOULD NOT PEEL.

They are great to work with

Great experience. They work well with you

walked in just to look and a man named beau came over and introduced himself. he talked to us about what we needed and then said if we needed any help he was right there. when we called for him he came over and made the purchase as easy as if we paid cash .thank you beau, we will be back

Shopping at Ashley Furniture was a nice experience. Our salesperson was Ashley and she was Great. Really knew her merchandise.

Very friendly staff, and the process was not overwhelming for us. Several options available for financing that helped too.

WORSE SERVICE EVER We purchased 2 recliners from the store in jonesboro arkansas they would not allow you to buy the one on the floor but said they could order them. Waited 3 weeks when they finally arrived they were NOTHING like the ones in the store. Complained repeatedly was told would receive a refund but 3 weeks later parts arrived ???? When we called store AGAIN was told to return parts to store the next day. but next day was told they were not going to do anythin. I WILL NEVER BUY FROM THERE AGAIN and do not advise anyone else too either

Associate Brian was terrific with helping us purchase our new sofa, the mattress specialist was great too.

The store location and staff were great as always. Beau was very helpful and willing to answer all of my questions. The store however needs to update its policies to make things more customer oriented, especially since we are in a pandemic and should be limiting contact with other people. Having a consumer drive 80 miles to verify their ID seems a little excessive in the year 2021 when they already have an established account.

Quinn was amazing at helping us find exactly what we were looking for. He was honest and extremely laid back. We will definitely be shopping at Ashley after the experience we had today.

Beau and Quint were both very professional and patient with us. Nice and courteous. Highly recommend

My couch barely lasted a year. I purchased 5 year warranty. Was told it covered rips, cleanings and everything. A piece of wood broke in the back and I noticed the zipper ripping by the seam. I called the insurance company to place a claim and was informed both issues were not covered. I called the store to see my options. they were rude and didn’t care I was experiencing issues. They referred me to the website where I should go read how those items weren’t covered on the $3,000 couch I purchased. Will never purchase from them again. I Have had a Great experience with another local Furniture Store of better quality.

Worst customer service experience! Ordered furniture last September and the furniture wasn’t available for delivery until mid February. Ashley somehow managed to cancel my order and I had to have it reinstated. Was offered no discount for the inconvenience or the long wait! Got tired of waiting and canceled my order. Ended up getting stuck paying for a mattress cover that the store GAVE me because I ordered a $2000 serta hybrid mattress. DO NOT EVER LEAVE THAT STORE WITH A MATTRESS COVER NO MATTER HOW MUCH THEY TRY TO FORCE IT ON YOU!!!! IF YOU CANCEL YOU ODER THEY WILL NOT REFUND YOU FOR THE COVER. I never even unzipped the original packaging, it was completely untouched and I was refused a refund for a product I didn’t ask for, didn’t want and didn’t need!!!!!

A big a plus for the sales rep we enjoyed looking and purchasing thanks

The good: Beautiful showroom. Lots to see. Staff was friendly. The not as good: All items purchased must come from Memphis.

My wife and I stopped in and bought a new couch. The sales associate who helped us was Quin Williams, he was extremely helpful and not pushy!

Great selection, Excellent Customer Service, and several financing options. I would definitely recommend a friend.

I don't think I would refer anyone to here, which is extremely sad because the Jonesboro location is nothing but helpful, but when you're dealing with the company as a whole, it's not the best.. Jonesboro location has helped me resolve numerous issues since ordering but at the same time, why am I having numerous issues? we ordered a sectional and a queen sleeper sofa beginning of Feb 2021, was told it would be here mid March. Delivery keeps getting pushed back, because pieces aren't in. Contacted online support to check the status of the delivery and an online assoiciate called me and told me how much I was overcharged and how much cheaper she could do it, after doing some research I realized she could only do it cheaper for financing less months, on a budget, that wasn't what I wanted to begin with. Come to find out not only did Chad quote me the cheapest price but that lady CANCELLED my order and tried to put it in under her name without my consent.. SO I called Chad and he fixed that and apologized to me for the inconvenience. Then back to the delivery issue, he told me the best option is to not wait for all the pieces to be done before delivery get it when the pieces come in to prevent a longer wait time. okay.. schedules my sofa sleeper delivery for 03/16/2021 and my armless sofa (piece of my sectional) for 03/17/2021.. 03/16/2021, I had my dad go to my house to be there for the delivery guy. He calls to inform me that they couldn't get the couch in and they asked him if they should just leave it in the living room and us order a smaller couch/sleeper for the bedroom, uhm no, I have a sectional coming for the living room, that couch/sleeper was supposed to go into the bedroom/study. So I told him to tell them that I did not want the couch if it didn't fit. They flat out refused to put it back on the truck and said I would have to contact Ashleys to get it exchanged. Then my dad notices they put a hole in a door moving the couch in. Now I have an already owned (old) couch in my living room, a couch that was supposed to go in the bedroom in the living room, a hole in the door, and an armless sofa going into the living room tomorrow.. Called ashleys in jonesboro AGAIN and once again super helpful, AJ submitted a complaint and assured me everything was going to be taken care of and even apologized to me for the horrible delivery service. I just feel bad for the Jonesboro employees, because they have EXCELLENT customer service skills working for a company who doesn't seem to care about its customers at all. After reading the BBB complaints on Ashleys I wish I would have went somewhere else. But now we've got a credit hit and a card with Ashleys. I really hope this issue gets resolved soon and I won't have pieces of sectional in my living room for a month. I'm still waiting to hear back from the delivery people in memphis, it's only been a few hours, but my door having a hole in it and having a couch that doesn't fit is emergent to me.. I'd also really like my whole sectional delivered withing the next week.. -03/17/2021-- my husband was able to get the couch in the bedroom no problem. The delivery team called me yesterday and tried to fix the situation, I've got a claim in for the door. Now all that's left is getting the rest of the couch and getting my door fixed. -03/19/2021-- Well second delivery went smoothly other than they left the trash (wrapping of the couch) Called the jonesboro location, and complained, then I called the delivery place, no answer, contacted the delivery place again, no answer and no call back.. 03/23/2021- CALLED TO CHECK STATUS OF CLAIM FOR THE DOOR AND THERE WASN'T ONE PUT IN. I'M SICK OF THIS PLACE. AFTER NUMEROUS VOICEMAILS TO THE DELIVERY PEOPLE NO CALL BACK. SHOWED UP AT THE JONESBORO LOCATION ON 03/19/2021 BECAUSE NO ONE HAD CONTACTED ME ABOUT THE DOOR YET, AND THEY GOT MY PICTURE OF THE DOOR AND SAID THEY SUBMITTED IT. AND THEY WILL NOT TELL YOU WHO IS WORKING ON YOUR CLAIM TO GET YOUR STUFF FIXED. I'M FILING A COMPLAINT WITH THE BBB.

Very informative and friendly...I would recommend this store and their staff to anyone!

Found what I wanted good price . All sales people very professional and friendly. Will definitely be going back to shop.

3 pieces of furniture. None of the doors are “plumb”/square. Poor paint quality. Haven’t gone back there since. Used to be a top-notch brand.

Great experience, accommodating, found what we wanted, price was great also!!

Lied about delivery, lied about expected time, then, didn't even freaking deliver. Absolute buffoons running this place. Assuredly I WILL NEVER SHOP HERR AGAIN!

Great customer service, not too pushy!

We finally decided where we would purchase a new bed for our master bedroom! After spending time researching top brands online and visiting a number of local furniture stores we chose to do business with our Jonesboro Ashley HomeStore. Salesperson Joshua Honeycutt took time to work with us, show us the brands and styles we were interested in and arrive at a complete package of adjustable bases, mattresses, headboard and frame. He was more personable, professional and knowledgeable about his products than anyone we had met at other businesses. And, we think the price for the items we chose was most competitive! We will be looking forward to receiving our new adjustable bed package!

Great! Very friendly and attentive and helpful on what I was looking for.

Katie was awesome. She went above and beyond to help get what we wanted. Very nice store.

We were greeted by a friendly sales representative Beau, who showed us the different types of bar stools and helped us decide on the type that fit our needs.

Great! No pressure salesman, beautiful furniture and the best prices in town. Will definitely be back for our future purchases!

Customer service is horrendous,made several calls to resolve my issue,no one will return phone calls from salesman to customer service agents to managers,they could care less if you get your furniture or not

Was told our furniture would be delivered between 3-6pm. Called at 6 and told 630. Called at 640 and told it would be closer to 9pm. Who the heck delivers furniture at 9pm ? The manager, Josh, was totally unapologetic and had very poor customer service. Said if we cancelled tonight it would be end of next week before we could have the furniture delivered. He had no solutions or customer service. Very poor experience and won’t buy from them again and would hope Josh would get some training on how to just say I’m sorry you feel you’ve had a bad experience with us ....

Love the furniture and the sales people don’t follow me around. They allow me to look and actually enjoy shopping !

They really work with you and I believe they really wanted me to get the items I wanted

Very professional and kind

Every time I tell them I'm done buying stuff, I come right back! Great customer service today. I went just looking, not wanting to purchase until next month and saleperson Adam, helped me with a beautiful dining set. Thank you again!!!

The customer service reps were awesome, especially Beau. The guy that helped me load my furniture was awesome as well, I can’t remember his name, but he rocked the ZZ TOP beard.

Ashley is the best she walk me throw everything and got me the best deal I’m really glad I went there

Nice selection Good salesmanship

Our Sales girl was great. She made our transaction very easy and smooth.

Even though I live in Illinois, I was connected with this store in Arkansas via an online chat on Ashley Furniture's website. Adam, who identified himself as a manager, answered my questions; and told me he could help me get my order placed. He took the sales information, then transferred me to Lucas to finalize the transaction (sectional, love seat and sofa). The wrong sectional was ordered, which I immediately noticed on the invoice. I worked with Lucas to have the correct one ordered, and pay the difference. Overall, I was satisfied with the service....so much so that a couple weeks later, we decided to order more from Ashley. I gave this store my business once again, instead of ordering from the Ashley 15 minutes from my house. This time we ordered 2 nightstands, a dresser, desk and office chair. That is the last time Lucas was responsive. After that, he ignored every one of my calls and texts. In October some of our pieces were ready for delivery. Mid-October, we received the sectional, 2 nightstands and dresser. The wrong desk was delivered. We were told it was ordered wrong, but that we had to accept it, and wait for the exchange. The delivered desk was knicked up---even if it was the right desk, we wouldn't have accepted it in that condition. Our local Ashley delivery team connected us with the local store to process the exchange data entry. In November, we learned the loveseat from our July order was no longer available. Being it is a set, we asked to cancel our order. After 2 weeks of run around, we were issued a refund. We have been making attempts for the last 2 months to have the warranty portion of the sofa/love seat order to be returned with no response. We have contacted, and left messages, for every number we have connected to our transaction. No responses from anyone. When we do reach someone at the 800#, we are told we have to talk to the store. We have tried the store. They are unresponsive. At the end of December we called Ashely for status of our last 2 remaining pieces (desk and chair). We were told they would be ready the first week of January. Last week they called to schedule delivery. Today was the day. We had the wrong desk ready to go, and were looking forward to our summer order being completed. Only the chair was delivered. The driver had no information on the desk, nor an order to take the wrong one. We are stuck. The store is unresponsive. The 800# is unresponsive. I am at a loss on how to finalize all of this so we can move on. We have been beyond patient. I certainly hope one of the powers that be at Ashley sees my review, and helps to get this resolved. I would be happy to update my review, once I have received the furniture I paid for, and the warranty money I gave returned to confirm Ashley followed through with making this right.

From the moment we opened the doors we were greeted and treated like one of the family. We got exactly what we wanted.

Friendly service and beautiful furniture! I can’t wait until our furniture comes in!

Had a great experience at this location today! Absolutely the most beautiful furniture there wasn't much I didn't want...and I'm picky when it comes to furniture. We also had the best salesman "Chad"...nice guy and no pressure sales!!! Luv luv luv this store!!! Don't forget to ask for Chad when you go!!! :)

They were pretty chill, prices were a little high but gave good options for payment plan

The associates were very helpful without being overbearing. Quick and easy transactions, will be coming here for future furniture needs.

Dec 6,2020 my husband and I visited the Ashley furniture store in Jonesboro, walked in and I though the entire staff was a part of my family. Everyone was very nice. Bo was my sales representative and he went above and beyond to make sure what we were looking for, the company could comply with time and delivery. My experience at Ashley today would be a 10 , meaning very Satisfied...... I left there feel like I had gain an extended family. They even walked me to the door and said See you soon. WOW.

I had a wonderful experience. Chris was the perfect salesman, provided the assistance that I needed without pushing me to make a purchase. When I came back to make the purchase it was quick and easy! I plan on being a return customer!

Delivery driver was very rude and claimed they were lost January 2nd 2021 and hung up on my husband. Never received item.. He has called multiple times to Jonesboro location to get our stuff delivered with no reschedule date yet. Very poor service.

Good service and nice salespeople. They dont hound you like Some Other stores i went too and a great selection

Good furniture and helpful, pleasant staff

Very helpful..knowledgeable..the salesman Chad Rogers was very helpful and sold us what we wanted and not what he thot we needed..will continue to do business with them !

I ordered my furniture on September 19th, and was told I would get my furniture in 8-10 weeks, and it’s currently December 29th and I still don’t have my furniture 🤦🏽‍♀️ I got rid of my things at the end of November because I was initially told I would have it before the end of November, so I have nothing right now! I know COVID is slowing things down, but I haven’t been offered anything for my inconvenience. I was thinking about ordering something else, but it’s a no for me now. If it isn’t already on hand, I can’t. I want my furniture in a timely manner. However, I have to say the service was nice when I went in. Everyone was very friendly. No complaints there, but they are SUPER SLOW, just wanted you all to have a heads up. You could be waiting up to 4 months for furniture if you’re thinking about buying......

Awesome customer service. I liked being able to look around and not be hassled while trying to make a decision. AJ was very helpful by suggesting to get a power recliner instead of a manual. Also he worked diligently to find the larger ottoman I was wanting. Everything I needed they were able to accommodate with a reasonable price. They had my interest at heart. It was another guy I was working with but I can't remember his name .

Very professional, friendly, & good quality furniture! We purchased a bedroom suit & mattress from here & we were very pleased with how helpful the staff was and how easy they made the process. They also worked with our budget and made sure that we were happy customers!

I would highly recommend Ashley Homestore to anyone. I’ve bought a bedroom suit and now a living room suit from them. They have Quality merchandise at reasonable prices. The staff is very friendly, knowledgeable and ready to help in any way possible.

First time visiting Ashley's home store today. The prices were marked very nice. The employee s were exceptional nice and helpful. I got a beautiful living room suite being delivered Friday. Merry Christmas to me . Thank you David and Ashley's furniture.

This was my first time visiting Ashley’s Furniture in Jonesboro, AR. The service was wonderful! Specifically, Kati and the mattress specialist (I forgot her name!) were friendly and simply really great at what they do. I will be back again 😊

My experience was great. I was greeted as soon as I entered. Then allowed to look around without being hassled by sales clerks. I was not intending to make a purchase however, I found a bedroom suit that I really liked. With the Black Friday sale that was still in effect, I was able to make a purchase at a very reasonable price. Very good experience.

Ashley at Ashley’s was great to work with, helped us every step of the way. Will be going back in the future.

Great place!

Super helpful, salesman who helped us complete the purchase was super informative and helpful. Was my first time buying furniture myself and he explained how everything worked!

They have very nice furniture and the person that helped me as I picked out what I wanted was very good, but I tried to call the next day to see if I could change something I called and called and they never answered. So i drove 45 miles to get it changed and while I was at counter the phone was ringing off the hook and no one was answering it. There where 3 men sitting at a table and never once got up to answer the phone. I was told it would be over a month before it would be delivered which was the first part of November. That didn’t happen so I started calling and finally after waiting on the phone for over 30 minutes someone answered and looked it up and said it was scheduled for December 4th and it was in the warehouse. So I started calling December 3rd to see if it was still going to be delivered and finally got someone to answer the phone and they said it was scheduled for December 11th. He said the stock was not available on the 4th but the woman I talked to had told me it was in the warehouse. I don’t know if I just did not spend enough so the let others have it and just put me off but I am still waiting and no one has bothered to pick up a phone or email me and explain. NOT GOOD SERVICE!!

The associates kept their distance while I browsed and were friendly, helpful, and on top of it thoughout the buying process

The quality of their service... products

I would give the service at the store 5 stars but the overall service is terrible. We ordered furniture in September and still have not received all of it. We were told the furniture comes from China or Canada so it us hard to track when it will be here. We keep receiving delivery dates and then they are changed. When a couch was delivered one light did not work so I was told a ticket was submitted for repair however when I spoke to a manager today I learned the ticket was never submitted. I will never do business with or reccomend any Ashley store again.

I would give the service at the store 5 stars but the overall service is terrible. We ordered furniture in September and still have not received all of it. We were told the furniture comes from China or Canada so it us hard to track when it will be here. We keep receiving delivery dates and then they are changed. When a couch was delivered one light did not work so I was told a ticket was submitted for repair however when I spoke to a manager today I learned the ticket was never submitted. I will never do business with or reccomend any Ashley store again.

Had a great shopping experience Patricia Torres was a great help! I will be shopping with Ashley again!

Great customer service!

A young lady named Kati worked with me and she was great. Very polite and professional.

Excellent customer service! Superior floor help. Even the floor sales personnel had great back up help. If you are thinking about getting new furniture see Phillip McHenry at the Fair Park location in Jonesboro Arkansas, this young man goes WAY beyond customer service. We felt just like family or maybe even treated better than family.

I went in today to buy a mattress for my sons bed and the staff was very helpful. Delivery will be in about 10 days because next week is a holiday.

This is our second experience with Ashley Homestore and both times we worked with Quinn, who is always super helpful and kind. Would definitely recommend!

Had a wonderful experience Quinn is an awesome salesman. Everyone in the store was very friendly. Most definitely will be back to purchase more furniture

Beau honeycutt was a great salesman my family was in and out with exactly what we wanted

Great service and easy process.

This Ashley was suppose to deliver all of our furniture on two different occasions and didn’t even call to tell us they had cancelled our order. We gave them another chance and of course didn’t get it delivered again after my husband took off work to be home the times they told us they would be there. I understand covid has pushed orders back but lying to your customers is not the way to go about getting a sell. We will NEVER walk back in this store again and I will make sure and tell everyone about their service. I’ll buy Ashley furniture again, just not from this store. It’s sad that they have made liars out of their sales people to get sells. We went to Gamble on Saturday, ordered everything we needed (some of it was Ashley furniture) and it was delivered two days later at the time they told us. They didn’t lie to us. They were awesome. Don’t buy from this place. They don’t deserve your business.

Went back to Ashley Store last night and found exactly what I was looking for. Thank you Beau and to the store manager for helping me last night! The staff is really cool and helpful. Everything I’ve purchased so far from Ashley is great quality and I love it. I’m planning to return again very soon. There are still some things I need to get and I know the team is ready to help! They are awesome!!!

There was a large selection of furniture making it hard to choose! The sales rep was very helpful and listened to my needs and was able to guide me to the best fit. It was a good experience.

Great selection of furniture and decor pieces, service was great. Will shop again

I went into the store with specific ideas of what I was looking for. The sales rep was super friendly and very knowledgeable about their pieces. We were able to quickly find exactly what I wanted and collaborated pieces together for my home. The process was easy and I truly felt like she cared about my wishlist of items. I am happy!

Friendly staff. They were informative and our sales professional was vary laid back but offered enough of a deal that we decided to go ahead on the purchase.

Lucas was very helpful and made the buying process easy. They had a large selection of furniture at amazing prices.

Friendly employees that are willing to take time with you to find just what you are looking for.

I recommend shopping at Ashley furniture store because of the atmosphere and the sales people are very helpful. I also bought couch about 4 years ago from Ashley and I have been very happy with it and that's why I returned this time to buy a bed. My salesperson was very very helpful.

Our salesperson, Ashley, was exceptionally helpful and went beyond what was reasonably expected. We highly recommend Ashley Home Store in Jonesboro, Arkansas.

Today I visited Ashley Furniture Home store in Jonesboro Ar. I was greeted by the entire staff. I felt very welcomed. Everyone was extremely professional. Quinn Wilson was my rep and he did a fantastic job. Some of the best customer service I’ve experienced in a really long time. The process was fast and easy. He was able to answer all my questions(Boy did I have a lot of questions).

Great customer service!!! Thank you Lucas for all your help!

Beau made my experience a great one! He helped me find the perfect mattress!

Me Honeycutt was very helpful knowledgeable about the products and informative

Love them. We have bought all of our furniture for most of house from Ashley Furniture! They are great!

Beau was helpful, but not pushy. We found exactly what we were looking for and got a good deal on it too!

After experiencing such horrible service when i purchased furniture from Ashley Furniture online, I decided to visit a local store to make a purchase. I was prepared to give Ashley Furniture a second chance and see if I would experience the same ‘hot mess’ service and issues as I did online. To my surprise, I had a very pleasant shopping experience. Beau was extremely helpful taking care of my purchase. He understood what I was looking for and provided me with the best service. He was honest up front about delivery dates and he pretty much met my expectations! Thank goodness I didn’t give up on Ashley Furniture! I will be shopping at this store again soon! I saw a few other things I wanted! Especially the cherry blossom painting!😏 Chad and Beau are the best! Thanks for making my move to Jonesboro a little more pleasant 😏

Zero was not a choice so I had to give them a 1. We spent over $3000 and $600 for extended warranty. After 15 months our $900 lift chair stopped working, I contacted the manager of Ashley and was told the 1 year warranty had expired and his hands were tied and there was nothing he could do and I needed to contact Fast Furniture Repair since they handled the extended warranty. We were under the impression that Ashley handled the extended warranty and was never told it was subbed out to another party. I explained to him that the chair was purchased for my father in law who was recovering from a stroke and it was a vital part of his daily activities. His response was I understand but there is nothing I can do. If a company can’t stand behind their product longer than a year then they are not worth your time or money to deal with. Fast Furniture Repair came and checked the chair and told us it wasn’t working (duh) and a part had to be ordered and he had no clue how long it would be before it could be repaired. STAY AWAY FROM ASHLEY FURNITURE, ALL THEY CARE ABOUT IS MONEY AND NOT CUSTOMER SATISFACTION.

Helpful employee. Found just what we wanted.

Best experience we have ever had in purchasing for our home. Chad took the time in explaining all the options on our mattress purchase. Surprising to find people that are ready and willing to help. And are courteous and respectful .we will definitely shop there and recommend the Jonesboro, Ar store.

The best service and costumer is first I’m so happy whit them!!!

I felt that the customer service was really good!!! everyone was very helpful. There is a lot to choose from, a big verity of furniture. I was very pleased with their service..

Our salesman, Chad Rogers, was courteous, knowledgeable, and very helpful. We found exactly what we were looking for, and the purchase experience was easy.

Worked with Mrs.Richards to find exactly what we wanted - and without any hassle! Financing was quick, easy & painless. Can not wait to get our new furniture.

This store was extremely nice and well layed out. We went in to just look around and never felt pressured to buy anything. We found several bedroom items that we liked but fell in love with one from the Urbanology area. Beau was super helpful and made the buying process easy. He also helped us determine which mattress to get.

Quinn was our salesperson at the Jonesboro Ashley Home store. We were looking for a dining table and chair set to match our new kitchen. We told him the color scheme we were looking for and he directed us right to what we were looking for. Ashley had a great selection to choose from and great prices compared to other furniture places we had visited. Quinn was very professional and honest about order and delivery times regarding our purchase due to COVID-19. We were very pleased and will definitely choose Ashley Home Store for future purchases.

I liked that when I went in they did not pressure me into buying anything like other stores do. I just bought a couch set, have not received it yet so I am strictly going off of experience at the store

Great experience so far. Was not pressured to buying anything like others stores. Appreciate that they gave us time to think it over and ready for my new furniture to be delivered!!

Ashley HomeStore hit a home run with us once again. We went 4 years ago to buy a new bed and they were the most professional salespeople. We just purchased a new house and needed new everything so we thought we would go back. As soon as we walked into the door we were greeted with a smile and friendly attitude. Lucas helped us by listening to our style preferences and lead us to a couch that we ended up purchasing, even after we sat on everything in the store. After that we decided to look for a table and chairs. Lucas was very patient and looked at every table the store had to offer. He helped us find a bed for our daughters and helped our two oldest children find pig decor pillows. While he was doing our paperwork Chad and Ashley helped us entertain our children while maintaining their distance for Covid. We have had two positive experiences with this store 4 years apart. We will forever buy from Ashley Homestore and recommend them to all our family and friends!

Large selection, good sales reps.

Great shopping experience

Great buying experience, Ashley was my Sales person and she I great.

Great service! Everyone was very friendly, especially Kati Bullard! She was very kind and she took care of my needs. Thanks so much Kati for caring!

They give me a really good deal on a Chase lounge!!! Great customer service!!!! 100% completely satisfied!!!

Service was great. Everyone was friendly. Ms. Gaylene was awesome. She was knowledgeable about products we looked at. Thanks to her we now know where to shop for furniture and accessories.

My store just opened his week after being closed for 5 months or so. I went in to see how long it would take to get a few pieces of furniture. My salesman gave me the information on each piece and answered all of my other questions. I will be back this weekend. Oh yeah, I purchased a beautiful lamp today. Thanks for being so kind Chad.

People are disrespectful and seems like they think they are better than others

I am really upset with Ashley homestore. We purchased our couch from them and we have had nothing but issues with it. We also putchased the extra protection plan but good luck getting ahold of anyone to get any of those issues taken care of. Save yourself some aggravation and go somewhere else that actually cares about their customers.

I bought leather furniture that they recommended to last. It got really flakey and looks horrible. The love seat hardly ever even got set on and did the same. I paid for warranty but there is a tag under the recliner that is paper and my son tore it off playing under there. They said without that paper they would not replace it. I talked to manger back forth for a month. Met him at store with original paper work wear I bought them and they would not do anything to make it right. I will never give them my business again.

You get what you pay for in Furniture if you want good quality Well built Furniture you can find it here at Ashley

Worst customer service ever. Due to cost saving we had our ordered made so we could pick up from Memphis warehouse. We get a call from our rep that says it shipped to Jonesboro. Then he calls and says half is on jonesboro and half in Memphis. We agree we would pick up in Jonesboro and rest would deliver 3/18 for free 3/18 comes and no delivery call the store was told an email was sent out the night before that our stuff was on back order and would deliver 3/25. I received no email. 3/25 they deliver but find I have 2 missing pieces and was double charged for 2 pieces. Was told piece would be here 4/1 and guess what it’s not going to be here until 4/8. I got 2 bedroom suits for my kids who are now sleeping on mattresses on the floor. No body will talk to me because your store has been destroyed. I’m sincerely your store was damaged but had my order been correct in the first place my kids would be sleeping in their news beds now. Travis Ditch is a terrible sales guy!

The employees were very friendly and helpful. They made sure safety precautions were taken in the mist of the virus outbreak.

Although they where nice it would have made my shopping experience so much better if I did not have the saleswoman in there following at my heels the entire time me & my friend where trying to look. She followed us around half the store after we already told her we where just looking as if we where up to no good & once we passed by another salesman she stopped next to him then he immediately came around the corner to ask us the exact same questions. Maybe don’t be so over bearing next time??? I might have been more likely to buy something if I was able to shop in peace. 🙂

DO NOT buy furniture here unless you want to wait nearly 3 weeks for them to show up at your house WITHOUT the furniture you ordered and offer NO solution to make it right. I am currently without furniture until they can make delivery again, after being told 30 minutes prior to delivery that all my furniture was being delivered. My choices are to go without or wait 2 weeks for a refund. I’m working class. That was a lot of money I saved to buy furniture that I now don’t have. I plan on filing a complaint with the Better Business Bureau. I will never purchase anything from Ashley Furniture again.

I have bought most of my furniture here , yes a little higher than most in town but the quality and the warranty they offer is amazing, easy to deal with .

Excellent customer service and shopping experience. Very welcoming, and very knowledgeable on answering all of our questions. Go see Adam and Brian at Ashley HomeStore.

Got what I needed by two really good sales people. Took time to help me find what I needed

They were very helpful and got me in and out quickly. My items were also delivered quickly.

Great place to shop for furniture. Reasonable prices and very friendly people that will not only help you get what you want, but also answer any questions or concerns that you may have. 10/10 would recommend.

When we visited here to look at what they had a salesman waited on us. I understand the salespeople get paid partially by commission, but you don't lie to your customers to get that commission. We realized to late that we were lied to by the salesman. We paid for our purchase, but will not purchase anything else there. That one salesman is a detriment to that store. Ashley's carries great furniture, I just wish they were a little more selective on their hires.

BUY SOMEWHERE ELSE! On Dec. 13th My Wife and I spent a little over an hour speaking to a pleasant salesman named Quin Williams. We were looking to get a sectional with a large ottoman. We discussed how nice it was to have an ottoman with our previous sectional and that we often used it for games and things and even used our old one as an in a pinch changing table for our kiddos when necessary. Quin was very professional and polite. We discussed pricing on a very large sectional with the ottoman and an extra armless chair to make the couch about two feet longer. He even sold us the over priced care plan. Didn't haggle him a bit and paid the full price that we discussed. $2300 and some change. We got through the process of delivery and there was NO OTTOMAN. I asked the delivery guy where it was. His answer was that it wasn't on the ticket so he didn't bring one. Fair enough. So i contact my salesman Quin. He says he has the day off but that he will be in the office later in the day and will figure it out and call me back. 2 days later I went to the store. I spoke to Chad Rogers at the desk that day and explained the situation. He said it sounded like an honest mix up and that getting me an ottoman at no additional cost shouldn't be a problem. Spoke with Quin again the following day and still no resolution. At this point i am tired of the run around and contact the customer service line. The first person i explained the problem to hung up on me. The second person told me to take it up with the store manager A.J. For a week he ducked my calls, or was conveniently with a customer every time i called. While i was trying to reach A.J. i was also dealing with the customer service center in Memphis Daily. I got a different answer with each person i spoke to. One kind lady told me to write a review about my experience online. WILL DO! I did speak to a very nice gentleman on Saturday December 21st by the name of Brian. He was very helpful and promised to put me in touch with someone over the head of the manager in the store since he would not return my calls. He was to speak to "Amiya" there in the call center. He assured me that Ms. Amiya would be contacting me that afternoon before the end of business. That did not happen. I spoke with customer service a total of 24 times over the course of 2 weeks. Day 7 i got in touch with someone who submitted an ER ticket which got an immediate response from A.J. the store manager here in Jonesboro. I explained the situation and that i had been corresponding with Quin via cell. Quin stated that he was sorry for the misunderstanding and that he would take responsibility for the mistake. I also told him about the nice exchange with Chad Rogers while i was in the store. A.J.'s response is that it's MY FAULT that i didn't check the ticket when the deal was made. The throw pillows that came with the couch weren't on the ticket either but they showed up when it was delivered. Now i understand how line items work. But this is a case of a manager being told by his employee that a mistake was made then the manager makes it the customer's fault. I returned to dealing with the customer service line.Two different calls i asked to speak to a manger and was told NO by the rep. I Tried asking for Amiya by name and she would not take my calls. With the exception of the one call from A.J. immediately after the E.R. Ticket was issued, Not a single phone call was ever returned. Finally, I asked a rep who the CEO of the company was. This Ashley furniture is run by the Dufresne Spencer group. CEO Chad Spencer. Over the course of ten days or so i left 2 messages for Mr. Spencer asking him to contact me about the issues with his customer service staff and his store in Jonesboro. No call back. I went 1 mile down the road at the intersection of Bittle and Nettleton and got THE EXACT SAME OTTOMAN cheaper than A.J.'s pathetically "discounted" offer. This has been a night mare. There was never a maybe. THE OTTOMAN WAS PART OF THE DEAL. QUIN WAS WILLING TO TAKE RESPONSIBILITY FOR THE MISTAKE. A.J. Would't let him.

Such a beautiful store with the most helpful staff!!

My husband and I went in looking for a new living room set and Malorie dealt with our indecisiveness with a smile and found the perfect set for us!! We were so pleased with our experience and Malorie was an exceptional sales person! We will definitely be back in the near future!

I love Ashley’s everyone is super friendly and helpful. Thanks to Chad Rogers for helping me on my purchase he is the best!!!!!!!!

Ashley HomeStore has very comfortable furniture! The saleswoman that helped us was so patient and sweet.

Great experience. Kati was super helpful and nice. I will definitely shop there again.

Nice people, but found a better deal somewhere else.

Great experience! Very helpful!

Chad was super helpful. I would recommend him to everyone. He was friendly and personable.

Purchased bedroom set 2 months ago. We have had 3 different delivery dates. They delivered the bed on the first delivery date, and told us the rest would be 2 weeks. Then text saying it would be 2 more weeks. (1 month later) and now 1 month later. Told us it would be delivered today and then text today saying within 20 minutes they would be at our house, and never showed up. Took off work and waited all day for them to say that they don't know when it will be delivered. so now we have half a bedroom set. Customer service is awful DO NOT BUY FROM THEM!!!

Great prices on many beautiful pieces of furniture with very friendly staff!!

*EDITED REVIEW* Could only leave 3 stars because we did have significant issues due to being delivered furniture that was completely unlike the display model. It was quite difficult to get the situation straightened out and get our money back. However, eventually the company followed through and did the right thing.

The salesman Quinn Williams was great. The selection of furniture as well as the prices are worth a visit. We have looked at numerous stores , we chose Ashley.

We purchased a bedroom suite and dining table back in November and have not yet received it. They have told us three different dates it would be delivered and never showed up. They were supposed to be here yesterday with it between 9 and 12. I called this morning to see what happened and was told it was on back order. Everytime I have called them I have had to hold and then get the run a round about what is going on. I would not recommend them to anyone.

What a wonderful experience! Every staff member at Ashley HomeStore in Jonesboro, AR is so friendly and helpful! They went above and beyond to make sure I had the best shopping experience and got the best deal possible. They were so patient with me and made the whole process so quick and easy! I will definitely be back!

We had a salesman named Chad from Jonesboro at was spectacular, this was an experience of show man ship and knowledge of the product. He went above and beyond what we expected. So thank you for all you done and we will continue to shop with Ashly home store in Jonesboro

Great experience at Ashley Furniture.

Had a great experience at Ashley Furniture.

Quinn and Travis were very helpful and nice!

we bought $4500 worth of furniture. My tv stand didn't come with all the pieces, after 3 days of arguing they are telling me 3 weeks until I get the rest of it.. WILL not buy from them again...

Our sales rep Lucas was awesome! He made us feel at home and encouraged us to take our time so we’d choose a sofa we loved. We will definitely shop with Ashley Furniture again!

We went in to just allow our daughter to look at bedroom furniture. She fell in love with the Cambeck set and it will be delivered soon—along with a new power reclining loveseat and cocktail table. Kati B. was the best salesperson and AJ was friendly, too. We will be heading back for new bedroom furniture for us and a bar for the eat in kitchen.

Chad was wonderful. He wasn't pushy or anything answered all our questions and got himself a sale. Thanks Chad

I ordered chair side tables in September. I still do not have them. They have had my payment for the tables since September 2019.

Both Ashley and the ASM were helpful and very friendly. It was a really good experience!

I got exactly what I was looking for at the Jonesboro store from Chad . I was very satisfied with my purchase and would recommend this store and sales staff for anyone looking to purchase furniture.

Very helpful staff. Nice selection for furniture.

Great service and friendly people. Willing to go out if their way to get what you need and on your budget. This is the second time we have bought from this store we will be back again and again.

Dianne was very helpful and patient with me as I decided on a new couch! She allowed me to take my time and made sure I was confident in my decision.

Service was AWESOME 🙌🙌. I will 1000000% be going back when needed. And refer friends and family! My sales rep got me what I wanted for a very good price.

Please don’t go we ordered furniture missing an end table they admitted it wasn’t delivered but the driver closed the ticket this happened on December the 4th they said can’t give me my end table because ticket was closed and no one can get it back open. Go to their face book wish I had before shopping with them a lot of people had the experience they are nice until you paid for your furniture . Told them they can pick up the furniture got told once it’s in your house it’s yours nothing they can do

I worked with Katie, she was very professional, yet made me feel at home. She was helpful in showing me what she thought I was looking for and I did find just what I wanted. I would definitely work with her again.

I wish I could put less than one star. This company does not rate half a star. Do NOT buy their warranty. These people lie to make a sale and DON'T back what they sell. They have lost a customer and i urge others to do business elsewhere.....buy at your own risk.UPDATE: Ashley's wanted me to contact them again "so they could review my case". No big surprise, I Never Heard from them.

Quin was fantastic! He helped my husband and I pick out the perfect sectional and coffee table for our style and home life! He has the greatest personality and we look forward to working with him again when we choose to get more furniture!

I am always greeted when I walk in. I have bought many things over the years and I have no complaints. I've always had a good salesmen.

Update: I finally got my order, and it took only 2 times to get it right. The first order was wrong and I refused delivery. The drivers said they will inform the company and I'll get a call. No call. I waited a week and nothing. So I call and find that nobody knows anything about it. The manager said he would look into it and call me right back. No call. After a few days, I call him and we finally get to hash out the correct configuration of the order. He said he would try to expedite the order and call me back with a delivery date. No call. I call them, yet again, and find out that it will be the full waiting time of 3 weeks for the replacement order. That makes 6 weeks (a month and a half!) waiting for my delivery. The manager said he could waive the delivery charges to make up for some of it and after the delivery, I called to inquire about that. He would look into it and call me right back. No call. The delivery guys backed into my driveway half running over a large planter. I called Customer Service (which is a big joke) and they gave me an email address to write to. I sent an email complete with pictures. No response. So I called the store manager again and explained the situation and sent him the pictures with description. No call, no response. Today, I called and happen to get my original sales girl (Katie) and I think I have hope of some resolution. Maybe SHE should be the manager. There is a big boatload of unhappy dissatisfied customers out there that will never ever buy from Ashley again. I wish I had done my research beforehand. Check out reviews and do some research before committing your money. Corporate will not help, corporate doesn't care. How they can claim to be number one, I'll never know. I love my sofa and I really hope it doesn't break because of poor craftsmanship. Original Review: Do you want a huge monstrous furniture store full of sofas, recliners, tables, and home furnishings that you can buy and take home? This isn't it. You look, you pay, you wait 3 weeks for them to deliver (very expensively and required) to your door. If you don't pay for the outrageous delivery and pick it up yourself, you forfeit the warranty. Pretty good scam they got going. They also get to use your money while you sit on nothing, interest free. The sales girl that took my order was very nice and knowledgeable but somewhat pushy on making the sale. It is a nice store to visit and it gave me the opportunity to sit on what I might like instead of blindly ordering online.