Ashley Store Rogers, AR

Excellent customer service!

Madison was awesome. She was highly professional and helpful in assisting me with my purchase.

I had a wonderful experience hunting the store for a new recliner. I was able to search, shop and try out with no pushy sales hassles (much appreciate that). My check out process was quick and easy Thanks to Albert.

Great customer service and affordable prices.

Store has plenty of display items and available inventory was good. Logan took great care of us. Entire process was smooth.

Thank you Suly for taking care of us. You provided excellent customer service. I will make sure to ask for you next time. Keep up the great work!

Staff were very helpful.

My wife and I came into the store yesterday just to look and compare quality and prices on mattresses. Jayden was very knowledgeable and listened to what we were needing in a mattress. We chose the Ashley brand with a 20 yr warranty. Thanks Jayden. We look forward to a good night's sleep.

My salesman, Rob, was helpful and informative. He wasn't pushy, but listened to what I wanted and helped me find just what I was looking for.

Such a cute quaint store. The staff was very knowledgeable amd friendly. A perfect stop for snacks!

Braxton was exceptionally well to work with, he listened to what exactly I was needing and bonus points for having the Shiny kind of leather that I was looking for! I’m very pleased with service and the quality of the couch we chose and can’t wait to see it in my living space! Thanks so much Braxton and Ashley for helping us get what we were looking for! I’m a true fan and will definitely recommend Ashley to everyone I know!

I drive a 40 ft truck in everyday it tries to take me down to a residential Zone that says no trucks I want to stay on 412 there's no way you can change your route

Michael is new but the most helpful salesman!! Highly recommend

I highly recommend Rhett Barragán for his attentiveness and patience. He gave me options and treated me with great kindness. Thank you Rhett !!

Rob has excellent customer service skills. He patiently listened to our needs without trying to upsell things we didn’t want nor need and directed us to several products of which we chose an entire living room!

Logan was very friendly and helpful. He made the experience smooth. Answered all questions and took his time walking us around looking for what caught our attention.

Friendly staff, always willing to help with anything related.

Gabby is very nice. We had a very good experience with her on getting our sofa.

Madison was so helpful with our selections on furniture pieces for our home. We actually got to meet Bob, the Sales Manger and he was extremely pleasant. We feel that we got a great deal on quality furniture.

Great experience!! Got the couch that we wanted!!

Salesperson was very helpful, polite. He was very helpful in helping me find exactly what I wanted.

Please do not buy couches from here. When I first received the couches they were damaged. Someone had to come pick up the broken couch to get it fixed within 2 weeks. 6 months later I believe the other couch broke too. Also be careful when you finance with them, it’s deferred interest. If you don’t pay off in that certain time frame the interest will be added to the loan and accrue more interest from there. The staples caused the scratch on the floor. Also when the delivery people dropped off my couches they were extremely rude. Surely, I did not pay for them to bring them inside my home and out it together but sales person told me they’d bring couches to my door step. I live in an apartment complex in the 3rd floor, they refused to bring it to my door. It’s a sectional couch very heavy. Horrible experience all around. 0 stars.

(Translated by Google) Excellent napkin by Rhett. (Original) Excellent servett by Rhett.

Justin was/is the best. Very patient and super knowledgeable.

Micheal was very helpful thank you very much and he was very knowledgeable and insightful about the furniture

We had a great experience! Lots of inventory to choose from, and the sales people were helpful.

Salesman was very helpful but not pushy.

Scott was super sweet and helpful. We needed a new couch and he helped us get the perfect one

We were shopping for a recliner at a specific price point. Once the sales person knew what that was, she showed us recliners that met that criteria. Found what we wanted and were satisfied.

I loved the customer service, and the prices were amazing!! Shout out to Rob for being amazing and helping me pick out the best couch for my apartment!

Sarah was very personable and helpful in assisting us in finding the perfect recliner.

Very friendly staff. Justin was easy to work with and got us a great deal.

Staff were very helpful in finding a suitable chair. Pleasant shopping experience.

I bought a second recliner from a great young lady named Madison. she waited on me for both purchases. She is the best. Please remember to give her a raise.

Well organized very helpful staff. Was in and out quickly! Thanks again!

Rhett was extremely helpful and polite, he steered us in the right direction trying to find a great couch. Much appreciated Rhett

Great help ! Very professional

Once again we had an excellent experience at the Ashley store in Rogers. Our sales person Choyia was very professional telling us about the product we purchased without high pressure sales techniques. She also explained the financing and warranty plans and made the entire transaction a pleasant experience.

Zach was very patient and really worked with me to find exactly what I wanted. Gave me some really great deals!

Connor at the Rogers AR was excellent and a great help!! However a rating of “0” for your delivery process - seriously you will deliver to my house but it will cost me $300 plus to have it carried literally through the door. Do better Ashley Furniture - customers deserve better than that.

Connor was knowledgeable and eager to sell but not overbearing. We went in knowing which couch we wanted and he was happy to help!

I recently posted a positive review, but had to take it down. We have had 5 attempted deliveries. All five have been damaged by a box cutter from the warehouse prior to delivery. This last couch was supposed to be delivered in a box, to avoid the box cutter wielding fiend whom they don't feel needs to be corrected or fired. Their $ 5500 list price loss of merchandise is not a problem for them? While they made a price adjustment, it won't take place until after they deliver an acceptable couch. Meanwhile, we wait 2 more weeks for a couch. All of the delivery drivers had been understanding UNTIL today, very rude and would not wait until the customer service team made any arrangements. DO NOT SHOP AT ASHLEY or MATHIS FURNITURE, or be prepared for buyers remorse.

Excellent customer service! Zach made sure we saw all options and explained all the services we were receiving. We will definitely be back soon. Great team!!

Justin was very helpful, very courteous and respectful. I would recommend family to purchase from him.

Justin was very helpful and courteous made the buying experience pleasant

Couldn’t be more pleased with the service and selection at the Ashley store in Rogers. My husband and I especially appreciated Rome who greeted us at the door and was available when we needed him but never put any pressure on us. We found the comfortable sofa we were looking for and it’s going to be delivered in 3 days. We will definitely be back to purchase other items we are needing soon.

What a great experience we had. Scott was a great help and made shopping with my wife for a bed and easier experience lol. Today our furniture arrived and we are so pleased with with Ashley's service

Justin was amazing!

Rod was wonderful to work with!

Zach Lacrosse did a great job! He had a lot of patience with us, walking around the store and listening to start we were interested in. He was very knowledgeable on the products and helped us done everything we were interested in.

We worked with Scott Deblieux and he was outstanding. No pressure and didn’t follow us aligns. Great guy and great service. Love the furniture!

I was assisted by Logan at the Rogers, AR location and he was very helpful. Logan made the process quick and painless.

What an excellent 10-star experience I had today at the Roger’s Ashley store. Greeted by Jayden who was just amazing in helping me figure out furniture for my living. We had such a good time zooming around the store, and I could not be happier with the outcome. I started with a sofa I had seen at another Ashley store and built from that. Jayden and sales manager Ryan (kudos to Ryan for the support -great teamwork) helped me get 2 matching recliners for a great price and then Jayden found the perfect end and coffee tables and an entertainment center, plus 2 perfect lamps. I switched up sofas late in the game and Jayden made sure the other furniture I had selected went perfectly. Checking out and doing the paperwork with Destiny, who was so knowledgeable, efficient and friendly capped a super shopping experience. I could not be happier with the furniture I purchased and I know it will look great in my new home. Such a great team of hard working pros who clearly care about their customers and their happiness. I left the store walking out with Jayden, and just feeling so grateful for being able to work with this incredible team. Can’t wait to share photos with them after delivery. Thank you, Ashley Rogers!!!! 😊🫶👏👍🧡🍁

Saly provided outstanding service

Great People! Rome was the best! Came in looking & bought $3,500 worth of stuff.

Scott was such a great help today helping me get new living room furniture! He was friendly and very quick at getting me what I needed and out the door. 5 stars!

Friendly service

Great friendly service.

I highly recommend Rob's customer service. He was so quick to find all that we needed and was quick to share any information about our purchased. 5 out 5

It was a very positive experience and the salesman was very kind and helpful.

Choya was our sales lady, and it was her first day!! She was awesome, patient and knowledgeable.

Just what we were looking for and on Sale was a bonus!

WARNING WARNING WARNING WARNING HOW TO BE A TIKTOK STAR IN ONE EASY LESSON DON’T deliver all the pieces of furniture sets (i.e. deliver the mirror but not the dresser it goes on and DON’T deliver the bed rails) Make sure you sell sectionals that don’t attach to each other Make sure you sell sectionals that the cushions slide off when you sit on them Make sure you tell the customer to contact the national office to solve YOUR problems Make sure to lie to the customer by telling them you fired your ‘assistant’ for your incompetence Do EVERYTHING humanly possible to avoid responsibility Visited the store FOUR TIMES and caught them in lies EVERY. SINGLE. TIME. Ya, cell phones record Just stay away. WARNING WARNING WARNING WARNING

Jacob at the rogers location did an amazing job. Best ever!

EVERYONE GO ASK FOR ROB! I’m an extremely sporadic and scatter brained shopper. I needed a new coffee table and entire new bedroom set. I had very specific needs and while the exact pieces I needed according to my specifications weren’t in store at the time, Rob went out of his way to hunt down exactly what I needed and got them ordered for me. Rob at Ashley in Rogers was beyond patient with me and extremely knowledgeable and helpful. If you have any needs with furniture and home goods I recommend walking straight in and asking for Rob. The location is very cleanly, organized, welcoming, transparent, and super low pressure. Thanks again Rob/Ashely, I’ll be back again!

Don’t even waste you time shopping here. Enough said!

Justin Staton did a great job keeping track of all the details that mattered to me while shopping for a couch. There were a lot so I was forgetting what was what, but he didn't 😂 I'm glad for that! He said he'd only been working there for 2 weeks but I assumed much longer! Looking forward to my couch delivery 😁

Madison was very helpful we are very pleased with the service given.

Everyone was so kind and helpful! 🫶

Amazing customer service. gabby was awesome, very friendly and about her customers, not pushy like most sales people. She was in the background and was there for all our questions and concerns. The management team was exceptional went above and beyond to get us in the price range we needed while getting what we wanted. Can’t say enough good things about this store. We will definitely be back in the future.

Anthony was very customer oriented, and put the customer first , the first guy seemed like he was waiting to attack. But all in all it was a pleasant visit. .

Purchased a dining table set and 6 chairs 1.5 years ago. We also purchased an extended warranty for the furniture and were told by the salesperson that everything was covered under this warranty. After 1.5 years, two chairs have had the studs on the roller wheels break rendering the chairs unusable. After submitting a warranty claim with the extended warranty provider it was denied due to the warranty not covering structural defects. After further pursuing the Ashley furniture warranty we learned that it is only good for 1 year from date of purchase. After attempting to order replacement parts the Ashley furniture parts website stated we were not able to order parts due to the chairs being outside of warranty and to contact the local store. After contacting the local store we were told they would not be able to order parts for us due to the fact the chair was outside of warranty and there was nothing they would be able to do for us. I’ve never had an experience like this in my entire life. This would be like purchasing a vehicle from a dealership and them telling you they won’t change the oil in it after you buy it. I would highly recommend others consider other furniture retailers as Ashley has no interest in being of any assistance after the sale.

I want to share my experience with the Ashley Furniture store in Rogers Arkansas. This store is set up totally amazing the people in it are very happy to be their jobs and there are very outgoing at their knowledge of everything in the store thank you. I was blessed with a Salesman, Justin. I'm very handicapped and old he pushed me around the store in the wheelchair. he ran back and forth looking for what I was looking for. He is very dedicated to his job . To my ways of belief this young man went Way Beyond what anybody would do to help me and take care of me. Then I met with the owner, or the bosse of the store at my request. I told him I wouldn't leave until I had met with him. I personally told him that Justin had done an amazing job. How awesome that Justin had made me feel. I also thank him for the amazing store he had there. That the others in the store that I'd also meant they were warm friendly. The first one I met I told him I wanted to buy a chair. This young man was so gracious and so sweet. He said I could sell you this what you want but I would be jumping the gun. This is your salesman Justin he is ahead of me on the next sale position of sales. You see actually the salesman's take there turns as individuals come in the door . I don't know if it's done at other stores or not. I've never really known this to be true but it actually its. This man was gracious he would not jump the gun I told also the boss about this how amazing it was and i had been turned over to Justin. Justin was very pleasant and helpful the whole staff that is at Ashland store worked very hard with me took care of me it was amazing. So if anyone out there wants to buy furniture and they're looking for a special experience . Go to Ashley furinture in Roger. The entire Team was helpful .they will make like your totally the only one in the store. That all your wants and needs are there's also. So if you want a team to work with you go to Ashlan Furniture in Rogers, they are there for you. I do hope this is helpful because I was truly blessed, thank you Ashley Furniture I can always go back to you andI know you are there for me personally. Thank you Ashley Furniture.

Visiting relatives here is what you can expect. Late delivery. Chair is damaged and does not work. You request to return and they are attempting to charge you a pickup and restocking fee. You must shop somewhere else.

Staff helpful in finding an unusual chair

Very friendly and helpful. I will recommend.

Place was great didnt feel pressure and like someone was trying to swindle me into buying their furniture. Salesman Saly shiharaj was professional and very help to find out what we needed to get what we wanted would highly reccomend this store for anyone serious about buying their funiture

Prices typical I guess. Maya was my salesperson and I'd never see anyone else. She is the sweetest, non pushy, well informed individual ever...

I had a wonderful shopping experience. The staff was very helpful and he made sure that we got everything that we needed during our shopping experience at Ashley HomeStore.

I had a very pleasant experience Rhett and the whole team sent above and beyond to help me find the right chair and to get it financed all very professional and courteous. Thank you all Amelia

Rome was very helpful!!! Did not try us selling me on anything I did not need will be coming back!

Rhett was fabulous in showing different sofa designs and configurations, found one we really loved and purchased with a lot discounts. We are retuning customers ahter 3yrs. We will continue shopping here for future products. Thanks Ashley

Jacob greeted me when I came in the store asked me what I was looking for and actually listened! He knew the inventory and took me right to something that would work for me. He was workable and so pleasant and NEVER pushy. I would go back and see him with any of my furniture needs.

My shopping experience was pleasant and low pressure. I enjoyed the experience. Lyric was friendly and attentive and showed me all the options for the item I was shopping for. She was quite knowledgeable about the product. Gabby was also very pleasant and helpful when we went through the purchase and delivery scheduling process.

Rhett Barrigan was so patient with my indecisiveness. Worked with us to get the best product and price.

sales on line not wat they used 2 be

Rob Ortega was my sales person. He was very professional and knowledgeable on all the products. He gave me several options and plenty of details. He helped me make a good decision and I’m very happy with my purchase. his manager helped with the sale because I came back to the store after Rob had left and all the sales people and the manager were super helpful and very professional. I would highly recommend Ashley store.

Sara was awesome to work with. Very knowledgeable about our furniture needs

Lots to chose from, but prices are high for moderate quality furniture.

Nice place. Really good deal on the mirror.

Knowledgeable, honest, nice presentation, clean showroom and inventory, easy to work with! Will buy there again!

Pleasant and helpful experience. Got the table I was looking for

Welcoming, friendly staff! If you are in the area Shopping for new furniture stop by Ashley. Ask for Rome!! Great customer service!!

Great customer service, the price is right and quality products.

Jacob was helpful and knowledgeable. Recommend him to anyone who visits this store!

Rob was very helpful in helping me find pieces of furniture that was in budget.

I had a great experience, my salesman ROM Torres was very helpful.

Purchased the furniture care coverage after being told the policy covers all damages without exception. Filed a claim after the stools fell apart due to poor quality and were told that the policy does not cover structural issues. Dishonest furniture company who sells low quality furniture. Would not recommend doing business with them.

(Translated by Google) Albert's service was excellent! A whole master's class wanted a dining room, and we spent over $10,000 on the purchase. (Original) Excelente el trato de Albert! Todo un master queriamos un comedor y salimos comprando mas de 10k dls

Very friendly and professional. Was not driven crazy. Allowed me privacy while shopping and there when I had questions. Enjoyed my experience and found exactly what I wanted. Beauty and quality.

Great salesperson. Found the mattress we were looking for in a short amount of time

Scott helped us as soon as we walked in the door, was patient with us when trying different mattresses and was very informational! Definitely ask for him when you come in!

We looked at most of the furniture stores in our area and Ashley was by far the best store. Our sales lady, Madison , was very friendly and knowledgeable about the furniture. Would highly recommend this store.

I just found the most beautiful sofa ever, not to mention affordable. To top it off the sales girl Madison was so helpful. A true five star experience!

I’m so pleased with the help I got today from Auston. So kind and patient with me! I can’t wait to get my new chair.

Great service as always

Madison was great! There was no pressure. She had the information on the two chairs we were considering. We came back the next day and she was ready to help us finalize our decision.

Rhett was awesome!! Thank you so much for working with us!!!!

Great service furniture and prices! We didn’t even ask for any additional benefits but they were adamant on giving us the best prices!!

Great service and awesome sales!!!

Great customer service! Give Rome a raise!! Lol

Madison helped me with my claim issue that I had been having for over a month making it a good outcome. Very pleased

Rhett is great, thanks so much for your help!

Madison was amazing!!

Great clearance options! Great customer service that didn’t feel rushed or overbearing! Would recommend shopping here.

No customer service, the prices are too high, trying to sell stuff used!!! I wouldn't pick a better place

I had a fantastic experience at Ashley’s Rogers thanks to an outstanding salesman named Jayden. From the moment I walked in, he was kind, personable, and genuinely attentive. Jayden has a natural way of making people feel comfortable—he picked out the positives in our conversation, listened carefully to what I was looking for, and offered helpful suggestions without being pushy What really stood out was his knowledge of the furniture and his transparency with pricing. He was upfront about costs, helped me understand the value of each piece, and even found a discount that saved me some money. It's rare to meet someone in sales who feels more like a helpful guide than anything else. He made the whole experience smooth, enjoyable, and stress-free. Thank you, Jayden!

Jayden was so helpful with my buying process!

I wanted to share my recent experience regarding a recent order. While the in-store experience was overall positive, the delivery process and post-sale customer service was very disappointing. The wrong order was delivered twice, which was frustrating. What made matters worse was the lack of support when we attempted to get the issue corrected. I had to initiate follow-ups myself, only to be told that someone would check with the sales team and get back to me—yet I received no timely updates. This lack of responsiveness and poor communication fell well below expectations and has left us feeling quite dissatisfied with your service. I hope you take this feedback seriously and work toward improving your delivery accuracy and customer service follow-through. Update 1: Spoke with Maddie from customer service and was informed that our original bed frame was no longer available. (What happened was the bed frame that was sold to us is labeled and sold to us as a platform bed but in reality, it was a panel bed which requires a box spring.) We were given two options: either visit the store to exchange the bed for something of equal or greater value, or receive a box spring instead. However, when we went into the store and selected a different frame, we were told we’d have to pay the price difference—something that hadn’t been communicated to us previously. I told them they can review their calls with me. On top of that, we were later told the box spring would come at an extra cost. One of the more frustrating parts was that when calling customer service, they can write up notes however they want—and when we asked for the notes to be read back to us, they weren’t always accurate. I even mentioned they could review the call recordings, since all calls are supposedly recorded, to verify what was said. After several frustrating calls and a lot of back and forth, the issue was finally resolved, and we were told a box spring would be sent to us at no additional charge. I’ll be double-checking my billing statements to ensure that’s accurate. Big thanks to Emily at the front desk/billing—she was professional, calm, and truly helpful in working with management to resolve the issue. Update 2: Still incredibly frustrated with this entire experience. We never received the promised text with the delivery time frame. I had to wait until the store opened at 10am just to call and find out when and what was being delivered. When I called to confirm, I specifically asked to verify the order to make sure it would actually solve the issue with our bed frame — an issue Ashley Furniture caused in the first place. Originally, Ryan told me I'd be receiving a King box spring, but on delivery day, I was informed they were sending two twin box springs instead. I tried to be flexible — but now there’s a 2-inch gap between them, which defeats the purpose of fixing the problem. This entire situation has been a nightmare. It’s been one issue after another, with poor communication and careless handling of something that should’ve been a simple fix. Very disappointed in the way Ashley Furniture has handled this from start to (still unresolved) finish. Tip for future customers: Skip the call center if you run into any issues. There’s a serious lack of communication between the call center and the store. It’s much more effective to go into the store and speak directly with someone at the front desk.

Great store. Austin is a great representative, very knowledgeable and friendly.

We had a great experience at the Ashley Furniture Store in Rogers. Alex was extremely helpful in the purchase of our new dining room table.

Great customer service!

Scott D. gave us a wonderful experience! Answered all of our questions. He was very knowledgeable in helping us choose the right furniture for our home!

Madison was awesome! Great recommendations and extremely knowledgeable with all the pieces we looked at.

Albert was so helpful and attentive. I highly recommend seeking him out. Gave me the best bang for my money. I can’t wait to remodel and add this beauty to my home!

We purchased a fantastic mattress and some incredible pillows. Using the reward points we earned, we returned to the store Saturday September 6th, 2025 and picked up a beautiful Dartland storage trunk. Unfortunately, it was missing a few tacks (small nails). When we went back to the store to request the missing tacks, we explained the situation to the assistant. However, she directed us to contact customer service by phone instead. That’s where things became unclear—the solution they offered didn’t make sense to us. At the store, I called the number the assistant provided, and after briefly explaining the issue, I was placed on hold. Fifteen minutes passed, and I was still waiting. It felt like a complete waste of time. Thankfully, the store manager eventually stepped in and resolved the issue by simply exchanging the treasure box for an identical one they had in stock. In the end, customer service wasn’t the right path at all. Carlos A. Bolivar

Terrible customer service. Employees are non-communicative. Broken furniture that I refused delivery on was left sitting outside blocking my front door for a week in the rain. Now I am getting ready for a fight to get all the ancillary fees they charged refunded.

Renee was helpful and gave me time to look at furniture. Very knowledgeable.

Jacob Raebiger did a wonderful job explaining the price packaging for all the different furniture we had questions about. He was friendly, polite and enjoyed our “crazy” personalities! We plan to come back and see him when we need our next set of furniture in 4-6 weeks.

Terrible service from the girl at the checkout counter. My wife and children had a very bad experience.

We had an excellent experience with Maja at Ashely Furniture-Rogers today. She was attentive to our needs without being overly invasive in our shopping experience. We will definitely go through Maja at Ashely for our future furniture needs. Ask for Maja. No doubt you will be pleased with your experience.

It was a very good experience shopping for a bed with your store. Jacob and Robert were a very big help in selecting the right bed for us, and I hope it works out great for us. Jacob was a very thorough and friendly guy to work with. If we go back for further furniture, I will work with Jacob again. Thank you a lot.

We weren't expecting much when we landed at Ashleys, our last stop of the day. We had tried, unsuccessfully, at several stores looking for counter height stools. But we found them at Ashleys! Austin was wonderful, understood what we were looking for and tried to give us the best deal for the money. We have purchased furniture from Ashleys in years past and will look to them again for future needs.

Exceptional service and selection. We shopped all the furniture stores in the area and decided on Ashley because of the quality, selection, and ultimately the salesperson.

Two years ago, I purchased a recliner sofa from Ashley Furniture. At the time of sale, I was explicitly informed by the sales agent that the sofa's material was leather. Based on this representation, and the assurance that 'any damage to the leather can be repaired,' I opted for the 5-year protection plan. Recently, the sofa's material began to peel significantly. When I submitted a claim under the protection plan, it was denied on the grounds that the recliner material is not leather, but rather 'faux leather.' The sales agent who initially assisted me and confirmed the material as leather, and who also helped me obtain the serial number for my claim, has ceased all communication since the claim's denial. This experience has been deeply disappointing and reflects a significant breach of trust with Ashley Furniture. I was clearly misinformed about the product I purchased and sold a protection plan under false pretenses

What you see on the website is not what's available in the store. I drove an hour to look at a specific piece of furniture only to be told the website and the store are "not really affiliated "...

Nice store. Sarah was knowledgeable and easy to work with.

I enjoyed working with Albert. He showed me different mattresses and was very informative about each one. I have been searching for awhile for a mattress and finally found the right one thanks to Albert. I look forward to working with him again in the near future.

Jayden and Troy were awesome. Shared their knowledge, very helpful. Thank you both for your time and help.

Had a in store credit . I found several things ! But my new temperpedic mattress isn’t holding up on one side, it’s only 6 months old. Hopefully they call me back soon and rectify this like they said they would. I need it replaced.

Jacob was awesome, he helped us find the perfect couch!

Nice ambiance but less collections on beds

Honest. Just took too long to get prices and they were just too high for what we were looking for. So we bought elsewhere. The manager had to come over and help our sales guy.

Great experience! No pressure sales and we got great advice from the sales rep. Rome was able to help us find very specific furniture needs and line us up with quick delivery. We live in Harrison so it was a bit harder. Will send pix later. Pictures attached! Got these 4 recliners and 3 stools on Thursday and had them put together in just an hour! Great complements to our house and was just in time for graduation party! Outstanding…and very comfortable. Thanks again to Rome and the Ashley crew!!

Maja who helped us was nice,personable and very helpful. She made the whole process great from start to finish

Bad luck with them. 1st chair was delivered wet. Returning it and 4 days later they delivered again I believe the same chair. This time again out of the box. This time it came with BED BUGS. We never had them. They declined and wouldn't give a refund or trade. Inspect your furniture before entering your home. God will make it right. I had the chair outside in the back of my truck. Had to dump it at the trash yard.

Emilie was a terrific sales associate would recommend speaking with her when thinking of purchasing from Ashley’s!

Sara made the shopping experience enjoyable and easy, great communication was knowledgeable in the products. She helped me find the perfect piece for my home!

Sara was amazing and helpful. She let us look and did not bother us while looking. She was there if we had any questions.

The sales people were great!! And very helpful and very patient thru the whole process

Madison was great to work with. We got a great deal thanks to her and the experience couldn’t have been better!

Bought stuff!!

Great customer service, easy to close the sale. Unfortunately their location does not offer them to have many options of taking home same day, as their warehouse is in Tulsa. Only option after purchase is delivery/delivery and assembly

Madison was extremely helpful. Was my first time buying a mattress and it was a super easy experience. Was in and out of the store in a super short amount of time and found a great mattress at a great price. Will definitely go back for future purchases!

Very helpful and listened to my needs

My husband and I were privileged to meet Rome and the store manager, Troy, today. We celebrated the purchase of a new house in NWA by treating ourselves to a new bed. We received a wonderful presentation and we did decide on a mattress which was $2500 more than we expected in our budget We believe that the system will be worth the investment. Our experience was pleasant and we believe that we were given great value on the pieces we selected today. The furniture looks well made. We plan to be Ashley customers because of the gracious welcome, the selection, and the excellent product knowledge amd customer service.

From the moment we entered Madison was helpful, attentive and courteous. She allowed us to shop without being oppressive but was readily available when we needed assistance. She was able to answer our questions about levels and product quality. She handled the whole transaction with class and professionalism. I know who you get is random. After visiting Hanks and Sams, it was Madison that made the difference and we were blessed to have her.

Didn't have what we were looking for

Albert was our salesman and he did a great job getting exactly what we wanted. He was patient as I went back and forth between 2 recliners and got us a great deal!!

We went in just looking for a kitchen table, not planning to buy. Found one immediately and was treated with outstanding customer service and a great price. 5 stars for Jayden Feight.

I have researched and looked at every bed imaginable since it’s such an important purchase. I can’t even express how helpful Rome and Troy were. They weren’t just salesmen they actually helped me find what was good for me and met me where I was. Very kind and respectful which was important to me. Ashley and Mathis definitely levels above anyone else!

Excellent service from Rome.

Great experience, Alex was very helpful and attentive but not overbearing! Found just what we needed and will be back for some other items.

I had a wonderful experience with Emmilie both times I came in. She was very attentive and was giving us tons of “good deals”. I now realize that it was to ring me into the absolute scam of “deals” that would ruin my credit. That was before I knew how much Ashley was about to screw me over. Edit 1: it has not even been a month and I have already began experiencing problems with the financing plan. I was told in-store that the first payment would not be due until 30 days AFTER the furniture was delivered. I get a hit on my credit today saying it went down 40 points because of a missed payment. My first payment was not supposed to be due until the 15th of May. Now my balance is extremely high and I am furious. Do NOT shop here, they are looking to make a quick buck and screw you over in the aftermath, and then completely ghost you once the sale is final. Edit 2: 10/16 - as I continue to make my payments on my furniture with the Ashley credit card, they randomly chose to slash my credit limit, which spiked my utilization to almost 90%. DO NOT GET THE ASHLEY CREDIT CARD. This has been the worst furniture purchase experience I have ever had. Save yourself from the trouble. Don’t shop with Ashley.

Good folks.

Rome and Troy were fantastic in assisting my mother and I purchase furniture for our den and bedrooms. Thank you so much!!!

Madison was awesome and way to work with. She is a true gem.

We had the best experience with Emmille at the Rogers store. She was very personable and nice and funny. Not pushing. We looked at other stores and it was an easy buy for us to choose Ashley. We are so excited to get our new sectional. Thank you Emmille ! You’re the best!

Came in today looking for a performance fabric couch. Emmilie welcomed us with a friendly and approachable smile, quickly guided us to the couch of our dreams! Answered all our questions and addressed our concerns. We walked out with an amazing deal, the dreamiest couch, and to be delivered in just 2 days! Couldn’t have dreamed of a better experience!! Thanks, Emmilie!!

The Rogers location has been outstanding with customer service and the staff has been extremely helpful. Rhett went above and beyond with helping and made the experience a great one. We will definitely be checking out Ashley/Mathis for future endeavours.

Great experience knowledgeable sales lady. Very easy to get what I wanted

Jayden was very helpful and knowledgeable of the products on the floor 😊 we will use him again

Madison was so informative and sweet!! She made sure everything was clear and helped me get the best deals!! Definitely will be coming back!

Maja was excellent! We received the best deal on our purchase and are very happy!

Rob was great. He took his time showing us what we were looking for.

Ryan was very pleasant and informative. I'm so pleased with.doing business with you.

Went in the purchase a sofa and recliner. Very soon after arriving we became very uncomfortable as a sales person basically stalked us through the entire store. He was never more than 20 feet away and moved every time we did. We eventually got away and snuck out. You could tell he was trying to find us. I get wanting the sell but this was very uncomfortable for us and definitely not how we wanted to feel while trying to find a couch we loved. Ended up going across the street to hanks and had a wonderful experience.

It was a pleasure dealing with Alex, he was very polite and helpful. He also made me a good deal on my furniture.

Emmilie Cruz at Ashley in Rogers is fantastic! She made our couch shopping experience enjoyable and relaxing. 10/10 recommend Emmilie to anyone searching for their perfect piece of furniture.

Very positive experience. Thanks for all of the information.

Its my second time here and its always a fun time to shop. Emilly and Emmilie are super great and always help you to get the best deals and very knowledgeable. Thank you girls!

Emmilie is the best salesperson. Awesome attention.

Emmilie did a great job helping me pick the right furniture and was very patient. Thank you

Very knowledgeable staff.. They found what I needed.. Handled me very professional.. And was able to complete my transaction on the phone… Thank you, Ashley team… Madison.. Emily..

Emmilie was amazing. She got us all the furniture we needed within our price point. She was very apologetic and patient given all the technology issues Edit: Waiting 1 1/2 hours due to technical issues was unpleasant but doable, because we were promised a delivery for a certain date. Unfortunately 3 days before the delivery date I called to verify delivery only to be told by customer service that I was not getting the full set. At time of purchase I was not told that my order would come in 2 separate dates. If I had not called then I would have not been aware of the situation. To sum it up they are quick to sell but don't deliver on promises. P.S. Emmilie should have confirmed that all pieces would have came in one delivery!

Purchased a side table from this store. Sales person was very helpful. One strange thing is that you WILL have to pay delivery as this store does not have a local warehouse. Real disappointment was when we received the piece, one of the knobs was defective (cross threaded or bent). Called to get a replacement. They were supposed to call with whether or not they had one in stock. Never received the call. Finally called them after a week and was told they had to order it. Waited another week + and still haven't heard anything. We finally decided to go out and purchase new knobs for the piece since it doesn't seem to be a priority to them to get us a replacement or to stay in contact with status. Needless to say we are very hesitant to get anything there again. Pay $1k plus for a side table and end up having to replace the knobs because they can't warranty one knob is a pretty sad commentary.

Rhett was awesome and helped move tables from one side of the store to the other to see if they matched. Great staff!!

We had a great experience! Rob is an excellent salesman! He helped us in every way and never pressured us.

Excellent customer service and great quality furniture.

Very helpful and attentive. Went out of their way to price match with online where better deals existed and gave me local in store price/discounts otherwise. Also worked with me on best financing options to meet my needs.

I shopped at my local Ashley showroom today. The store is beautiful and the furniture selection appeared similar to the high end boutique design stores of Atlanta. The salesperson Ryan was very helpful and knowledgeable in both the wearability of the fabrics and also the various design choices and colors. Ryan helped me get the best deal possible for my selections. I was not expecting to purchase that day but I found exactly my style and colors that I needed and Ryan said they would hold them for me for 90 days before delivery and really only need them to hold it for 40 days so that really worked out great. Ryan explained the advantages of using the credit plan to pay for my purchase and the application and checkout only took a few minutes. Once I am moved in I will be back for the dining room furniture.

Went to the store knowing what couch we wanted already and noticed that there was a 30% discount on all items in store according to the website, the sales person we had did not honor the sale and acted like we needed to finance the couch to even get the sticker price that was already $200+ more than advertised online, have no idea when we will receive our couch but we did end up paying cash for the couch for around the same price I would have paid if I just ordered the couch online without the discount for Presidents’ Day. Not happy with the in store sales as they just want to charge you as much as they can get away with. I will most likely never shop with Ashley Furniture again due to this experience.

good quality furniture with ton lots of options. The staff is quite mean. They behaved rudely with us.

Great experience from start to finish! Transaction was smooth and easy!

Emmilie was AMAZING to work with and got us everything we needed! She showed us several options and got us the best deals! HIGHLY RECOMMEND!

Alex did a great job helping us select a bed set and mattress. He was knowledgeable and worked with to us comparing so many different options. Will return.

Great experience. Albert was great

Braxton was great!

Albert was wonderful to work with! Great service and took great care and time with my parents!!

I was told by an employee that she was the “designer,” while she pulled up a “floor plan” on her phone. I am actually aware that Ashley’s does not have a designer OR a design program. I do not appreciate being misled. Shop elsewhere.

Shopping at Ashley Store was great! Madison was super helpful, knowledgeable, and made the experience easy. Highly recommend!

Madison is a very friendly sales person and very knowledgable!

Ryan was absolutely amazing in helping me find new pillows today.🙂

The selection of furniture and accessories is very good. The person who assisted us with selecting items and creating the look we wanted for our living room is very talented and exceptionally helpful. Then, when it came time to pay, I just wanted to pay for everything and be done. Instead, one of the assistant managers essentially strong-armed us into using Ashley’s “Zero Interest” finance program. When I told him I did not want to finance, but just pay on the spot, he told me I would then not be receiving the discounts and promotional items as part of the transaction. A very disappointing conclusion to what had been to that point an excellent experience.

If going to Ashley’s furniture, ask for Rob Ortega!! He was unlike any other pushy salesman that I have ever experienced. Looking to help you out to get exactly what you are looking for. In & out of there in under 30 minutes. Go give him your business! Easily the best furniture shopping experience I have ever had!

Emmile Cruz helped me, and she was amazing! Honest and helpful, and worked things out based on my needs!

Rob was great! I will come back.

Went in ready to spend money, either at Ashley or Sam's. I'm a transparent customer, I have no reason to play silly games. I gave the sales floor guy a summary of what I'm generally looking for and what I've looked at to-date. After showing a couple options (and they didn't have many options in the first place), dude said "I dropped my pen, I'm going to go look for it," so I continued looking around. Maybe 1-2 minutes later he was nearby and said something like "let me know if you see something you like" and then b-lined for the opposite direction. If you want low-effort shady salesmen, try Ashley in Rogers, lol. You won't catch me going back with lousy people like that working there. They basically lost a sale that day.

Helpful, non-pushy help finding what I was looking for and measuring items for my space.

Do not order from Ashley Furniture. They will tell you a shipping date, and then you won't get your stuff until a month later. It may arrived damaged, and then you have to wait even longer for a replacement. They will tell you a warranty covers anything, and then when your furniture literally starts coming apart at the seams, the warranty company will say "that's not covered, I don't know why they told you that." Customer service is awful from start to finish.

Our shopping experience was great. The people are friendly and low pressure. Our salesperson, Sara, was super helpful and patient with us.

We went in Jan 19, 2025 to purchase a couch. Was told that furniture comes from the wearhouse in Oklahoma. Called to check on order and was told it would be around March 1st. We found a couch we could get now. So I called to cancel order. I was told a manager would call me to confirm. I got no calls. So I just called again and was told I couldn't cancel a special order, we was never told anything was a special order or we couldn't cancel. I think this is ridiculous. The furniture is not used nor have I laid a eye on it, there should be no problem cancelling. Plus we only wanted to order a couch not couch and love seat. The love seat was put on the order without us knowing. Hopefully when the manager calls tomorrow this can be straightened out. I had planned on doing furniture business with Ashley but as it stands now. I don't think so.

Nice people and we got some really good deals!

Not as many choices as other Ashley stores I've been in. Couldn't find anything I was looking for.

Great sales person( Albert).

We found a great loveseat here last night. Braxton was great at giving the right amount of space as we explored and then incredibly helpful when we had questions and when we finally found one we were ready to buy!

Sara took such good care of us! She made buying new furniture a lot of fun! I definitely recommend shopping here and asking for Sara!

Wouldn’t honor my Ashley gift card after buying an $8k tempurpedic bed because the store changed owners. Super bad business model. I drove all the way to Joplin and they kindly honored the gift card so I walked away with new pieces for my new home. Horrible customer service from the Rogers store - they don’t care about the customer only $$$ $ head to Joplin if you want amazing customer service

Jaden was great! He wasn't intrusive nor did he hover. No high pressure sales. He let me look around and answered questions when I had them. Ashley's had a great affordable selection. The store was well put together. All in all it was an excellent experience. I went in to look at a chair and ended up with a houseful of furniture. Thank you, Jaden and the Ashley's Team!

I just bought a bed with head and footboard and a Purple brand mattress and box springs, and after I tried the Purple brand pillow; I just had to buy one. The mattress and pillow were the most comfortable I’ve found in a long time of trying out mattresses and pillows. Alex was our salesman, he was professional, knowledgeable and got us a discount. I had a great shopping experience at Ashley Furniture Store and recommend them for your household items and furniture.

Emmeline met me at the front door and when I told her what I was looking for she took me right to it. She did a very good job explaining the protection plan and everything and I was very satisfied with my experience.And I can't wait to get my new couch.

I couldn’t be happier with my experience at Ashley! Rob was so helpful and patient with me as he walked me and my two year old around the showroom. He asked the right questions and was able to show me exactly what I needed!

Braxton at Ashley Furniture was extremely helpful and made our search for a sectional painless and easy. We will be returning customers!

Emmilie was a tremendous help and made the shopping such a breeze. We intended to shop with hopes of saving for a future purchase, but, without being the least bit pushy, Emmilie was able to get us exactly what we wanted at a great price with awesome financing and a quick delivery. Great experience all the way around!

My salesperson was very knowledgeable, professional and friendly. Emmile listened to my needs and directed me to furniture that fit my vision. She made it easy to buy and because everything was in stock, she arranged for delivery next business day. I heartily recommend shopping at Ashley's.

Very polite and professional experience with Rob O. Will be back to shop in the near future!

Beautiful people works there. Excellent customer service. 💯%! Less than 30 minutes BOOM ..got a couch and a lover seat.

It was like I was talking with a friend that I hadn't seen in years, yet professional and respectful. Thanks Alex.

Ryan was very patient and helpful!

Braxton at Ashley’s in Roger’s was so kind, helpful, and patient with us while choosing our new sectional. He was very knowledgeable about the piece, and showed us exactly what made it stand out among the rest. We think we will be very happy with our purchase!

Friendly service, price matched, able to take home the same day

Alex was a pleasure to work with and had an abundance of knowledge on what we were looking for. We are excited for our new bed frame to come in, thank you!

Paid over 4k for couch set didn't even last a year when we called on the awesome amazing warranty we were sold we were informed they no longer work with Ashley's so then we're offered to pay 2k out of pocket for possible repairs do not ever shop at Ashley's. Store was no help either

We bought 2 sofas, with the promise one of them was in stock, and the other was on back order. The day of the delivery, we unpleasantly found out OUR SALESMAN LIED TO US!!!! Both were on back order, and we had to rush to figure out how to have a couch to sit on for Christmas. I would NOT come here if you expect to have an honest salesman who won't screw you over.

Jaiden at the bentonville ar store was so helpful and friendly, helped me get exactly what I wanted without the pressure I felt at the other few furniture places I visited that day. Edit -- they promised a delivery date, that changed and I was fine with it because I was given a heads up - so I got rid of the old furniture, scheduled off for the new delivery day and no one has come. Around 2pm I called the store to find out what their timeframe was and they have no record of anything being delivered today. Kind of an "oh well" attitude from the staff and NO attempt to figure out how to get me the delivery date promised. Really disappointed. I'd planned to finish furnishing my new place with them but their lack of trying to figure out how to fix their mistake has put me off.

Everything was clean, Very good service and experience 🌸

We have purchased several items through the years from Ashley and have always been pleased. Chandler was very knowledgeable and helpful and knew his stock! We bought a lovely sectional and look forward to it’s delivery soon.

Sully was a huge help and helped us through the process like a professional. Male that “Money”

Who would have thought I’d find a mirror for my bathroom remodel at half off!! Thanks Troy for helping me like I was buying $10,000.00 even though it was 64!

Super help and patient. Got a great deal!!!

Treated extremely well. Listened to our past problems with Ashley. Too notch service!!

Great team to help us rebuild our interior of our home after losing all we had to a tornado. Thank you Ashley furniture.

We came with a difficult request for our purchase. Albert Cerda, our salesman, instantly jumped in with no hesitation and was able to coordinate through the difficulties with the store managers and the financing company. Great experience and recommend this store for your furniture needs, even if you have difficulties. They will help overcome them and get you what you want! They even coordinated for next day delivery!

Julissa was great

Madison was very knowledge in helping me find the perfect couch. Thanks !

Great experience ordering our furniture. Jayden took good care of us.

Great people

We had a great experience with Tony and Ryan. We were able to purchase our new furniture with ease. They even honored our voucher from a previous warranty purchase. Overall a great experience.

Rob is great. Very helpful and takes care of you

(Translated by Google) Very satisfied with the treatment (Original) Muy satisfecha con el trato

Great furniture store!!! Chandler was a true professional. No pressure salesmanship. Extremely humorous but serious about his job. I will buy more things at Ashley Store!!!

Nice store. Friendly people. Very helpful salesman.

Emmile was super helpful when we were looking for a sectional! Highly recommend her to help you with whatever you’re looking for.

We were browsing furniture there late October with no intention of making a purchase due to Black Friday being so close but wanted to see what was available. The salesman, David, in order to persuade us to make a purchase had promised they would honor any Black Friday promotional if we made a purchase that day. After checking the website and seeing the promotional, we called the store yesterday. The front desk stated we would hear from them today to see if they could “make it right”. After not hearing from them, we called back and were told there was nothing they could do for us “since the furniture had already been delivered”. The delivery of the furniture was never discussed as an option of redeeming the promotional, only that we had to buy that day to be “grandfathered in” to Black Friday promos. We’ve been a loyal customer for over 8 years making multiple purchases. This will be our last from Ashley due to the poor customer service and shady business tactics.

Will NEVER do business with them again. We bought a couch and when they handed us the receipt, they made sure to go into the back room and stick the receipt in a folder and handed it to us on the way out which we found out later was because they were hiding a $140 membership fee in our transaction. They were very deceptive and told us multiple times that they refunded that fee when it was an absolute lie. We had a bunch of other issues with their communication and reliability, so we decided to refund the couch Because we don’t want to deal with their deceptive practices. They lied about the material. The couches made from and told us that it was made from a steel frame, That was incorrect. It was all made from cheap particleboard. We were given multiple dates for them to come pick up the couch and they no call. No showed. Come to find out. They didn’t even schedule a pick up. We’ve had to call this manager multiple times. Who sounds like he is under the influence of marijuana when you speak with him. They finally picked up the couch today and when we signed the paperwork, they were again trying to not refund the $140 membership fee that we never asked for. So we had to call the corporate line and spend all of our day on the phone trying to get transferred around to get that taken care of. The corporate line stated that they are going to email as confirmation of the cancellation which they never did that to begin with at the store level so that shows that they never tried to refund the membership fee.. We have bought from their direct competitor and will never look back. I urge you to go look at the Better Business Bureau reviews for this store because it is absolutely horrible at a one star rating. I wish I would’ve done that before stepping foot into their store. Unrelated to the transaction, I should’ve known to not do business with them because the moment we walked up to their store they had a sign on their door stating that they do not allow you the right to the second amendment as they will not allow customers to carry in here store - I was actually walking back to the car to leave, but my wife convinced me to go into the store that day. I wish we would’ve just turned back and never stepped foot… Lesson learned and never do business with a company that does not allow you to protect yourself with your second amendment rights. As of now, we are waiting to get our full refund. We still have not collected a refund despite them picking up the couch. We will likely have to fight this stupid membership fee that they hid into the transaction. I have no problem filing a fraud chargeback if need be.

Braxton was super helpful and knowledgeable. He made our shopping experience easy and pleasant.

They were very helpful and went above and beyond to make sure we got what we wanted and were happy with it!

We were very happy about our experience at Ashley’s in Rogers, Arkansas where we purchased our new living room couch and loveseat. The selection was great, and our salesman was very helpful! The process was very quick. I’d recommend them to anyone!

Troy, was prompt, professional, and knowledgable. Thanks

Troy was great!!!!!

Very friendly and helpful salespeople. Nice selection to pick from.

Troy was a great sales person . Thsnks

Madison and Summer were absolutely amazing from the time we walked in the door, my husband and I with all 5 children. They weren’t pushy at all and truly worked to make sure all our needs were met. We came in to look at sectionals because our first sectional was from Ashley and we loved it. We ended up leaving with purchasing a sectional, ottoman, kitchen table, 8 dining chairs and a rug. Summer and Madison spent so much time helping us personalize our selections, walking endless options of chairs over to pair with our dining table. I’m so excited to get our delivery on Saturday! We will definitely continue to do business here. Thank you for taking such great care of our family.

Great !

Saly did a great job helping is find exactly what we needed!

Emmille was an amazing help to us in finding what we needed today. Very patient, and kind. We will be back to see Emmille. Thank you!

Came in to buy a chair and left with a chair and a mattress!!! Quick and helpful service!!!

They deserve minus rating, Don’t buy anything with Ashley furniture online, I order a dresser , it had a 3 weeks delivery and fulfilled by one of their internal parter, on delivery date after multiple follow up from my side they came to know product will not be delivered also they don’t even know when it will be delivered also, they are not having any tracking with their internal vendors, worst experience

Emmile is the best! Tiler was a sweetheart! Going to do more business with them soon.

A huge shout out to Emmilie for helping us find the right mattress, base and pillows. I will be back soon for a new couch! Thank You!

(Translated by Google) Emmilie has a good experience, she treated us well, she speaks Spanish well, she helped us well (Original) Emmilie es una buena experiencia nos atendió bien habla bien el español nos ayudó bien

Enjoy shopping at Ashley's! They always offer a wide variety of furniture. And our recent salesperson, Saly Siharaj, provided excellent assistance. We're very pleased with our purchases! Will be returning for a few more items.

Sally and Braxton were both awesome. We wanted to purchase. However, there was no way to take delivery.

Alex was most helpful! Store is a little speedy but they have some good deals

Julissa was our salesperson and helped us out a ton! She was friendly, wasn’t too hovery, and helped us move some furniture around in the store to figure out just what we wanted. Tiler was also very helpful in the process. We really liked their selection as well! Would recommend shopping here!

Emmilie was great. I showed her a picture of my vision and she helped me pick out everything. Tyler was also amazing. Highly recommended both of them!!!

I’m writing this as I am looking for the stores phone number. We’re going on now working the past two months on getting the store to refund the erroneous charge on our account. Also, note that the in-store credit card should be criminal! Buyers beware: sign up for the in store “Fortiva” credit card and there’s an annual fee! Also note, fortiva offers NO phone call option, NO website, and NO app. Thus, you must wait for statements and if you have any false charges you need to dispute you must do so in writing. We’ve done the latter with no help from Fortiva. The store erroneously charged our Fortiva account for a replacement headboard WITHOUT our approval. The store used the Fortiva credit card number they saved without our knowledge or permission.

(Translated by Google) 👍🏼very good furniture store, all my furniture was bought at Ashley👍🏼 (Original) 👍🏼muy buena muebleria todos mis muebles los e comprado en ashley👍🏼

We purchased a couch on September 1st. It had to be ordered. We were told by the sales person 4 to 6 weeks for delivery, but it could be as early as 2 weeks. Six weeks later, here we are and no couch. We contacted the sales person a couple of times directly. She told us she would check on it and get back to us. We never heard anything back. Today we contacted the store directly, and now they are saying their standard lead time is 12 weeks! That is not what we were told and 4 to 6 weeks is what is listed on the sales agreement. The person at the store said that 4 to 6 weeks is not correct. Why is it listed in the sales agreement and why are your sales people telling buyers that!? If we had known about the long lead time, we would have gone a different direction. Not sure they could sell furniture if they told people it would be 12 weeks before they get it. We are upset about their misleading sales tactics.

My husband and I were in the market for a new mattress, Renee was so knowledgeable and helpful! We were able to quickly select our purchase.

Highly recommend you shop ELSEWHERE or have all deals and/or commitments in writing.

Sonia was outstanding on her customer service

Emmilie did a great job helping us and getting us the best deal possible. :)

Great experience! Was expecting a pushy salesmen but Rob was all but that! He was great. Went above and beyond to find us everything we needed for our new home. Thanks Rob!

Great selection, great prices. We needed a larger table for our dining room. Found the perfect table and bench and in stock. The young lady who helped us was great!

We recently had the pleasure of working with Renee at the Ashley Store in Rogers, and we can’t recommend her highly enough! From the moment we walked into the store, Renee made the entire furniture shopping experience enjoyable and stress-free. She is incredibly knowledgeable about the products, offering insightful advice without ever being pushy. Renee really listened to our needs and helped us find the perfect pieces that matched both our style and budget. Her warm personality and genuine care for her customers set her apart from other salespeople we’ve encountered. Renee was patient, attentive, and went above and beyond to ensure we were completely satisfied with our purchases. If you’re looking for someone who will provide exceptional service with a smile, Renee at the Ashley Store in Rogers is the person to see. We couldn’t be happier with our experience and will definitely return to her for future furniture needs!

Madison was very friendly and helpful. She wasn’t pushy like some salesmen.

I want to say that they helped me with everything and answered all of my questions and was so helpful and kind 😊 if you want great service and great bedding furniture ect they are a must

Would give them a zero if it would let me. Steer clear of this place. Lies, threats, and mistakes over furniture.

Chandler Rich was very professional and very helpful when I decided to purchase living room furniture! Can't wait for it to be delivered!!! LOVE ASHLEY'S!!!

We bought sleeper sofa 3 headboards and frames and two leather chairs and were in and out in less than an hour! Albert was great to work with and a big help!!

Rob was very professional, knowledgeable and provided exceptional service. We hope to follow up with him later this week.

EDIT: We recieved our order a couple days ago, and while everything was nice and beautifully built, we found out we were straight out lied too. It is part of our own fault for trusting a sales person and not investigating the receipt before leaving. We were told multiple times we were buying a 3 piece couch and an entertainment center with an included protection plan for $2k. Turns out we actually purchased a 5 year protection plan that we were straight told 4 times was included for free, a 2 piece couch despite being told a 3 piece multiple times, and an entertainment center. The sales person straight out lied to us. DO NOT SHOP ASHLEY unless you plan to inspect every aspect of the sale. Ensure proof is provided for literally every single thing you are buying to make sure it is what you are actually buying before leaving so you don’t get screwed like we did.

Madison Barton was wonderful to work with and extremely helpful in helping me furnish our new lake house.

The prices at this store are higher than the online prices. I asked why there was a difference and two employees mentioned that this is a franchise owned store. I was going to buy a mattress and bed frame but after seeing the price differences I decided to purchase elsewhere. I mentioned that if the store isn’t going to charge the same price as the corporate locations (i.e. online) then it’s not fair to the customer to pay more. It was very misleading .

Madison was amazing. She was patient and knowledgeable. I will definitely buy from her again.

Chandler did a great job at helping us select furniture for our apartments. Ashley’s has a wide variety of furniture ranging from traditional to modern and contemporary. Highly recommend stopping by for beautiful furniture and friendly service.

Came in to buy a sofa. Julissa was our sales representative. We informed her we had just moved to the area and were looking to buy a sofa and have it by this week. We found the one we wanted, and were well into the purchasing process when she told us that we were not able to get our sofa this week, but it could be delivered by next week. We asked if we could travel to the distribution center to pick it up. She said we should be able to, called to check and gave us the address, which she neglected to mention until after we paid, was out of state. I will no longer consider Ashley furniture in the future, nor will I be recommending Ashley to anyone looking to buy furniture.

Chandler Rich helped us get the perfect loveseat and tv stand for our media room! We will definitely buy from Ashley Furniture again! Go see Chandler!

Please stop allowing pets in the store. These are NOT service animals. It makes customers not want to shop there. It’s disgusting. I love animals but they do not belong in stores or restaurants. PUT A STOP TO IT AND YOU NEED TO ENFORCE IT! This goes for the Fort Smith store as well. Please run your business properly.

Chandler and Madison were so helpful in helping me find just the right living room furniture combination to suit my style. They lugged furniture cushions to different sofa and chair combinations, perused Pinterest with me, and gave fantastic advice to help me customize to my exact preference. Great experience and will shop here again!

Great sales rep and service. And a great price on very nice chairs for our dining room.

Alex did such a great job showing us options that for our budget. Easy walk through the process for my wife and I. Will return.

Julissa and Braxton are great !

Word of caution on warranty purchase if you buy from this furniture store. We paid ~10% of the leather couch cost for a warranty on a new purchase of the couch over a year back. The couch had a stain, and we filed a claim more than two (2) months back. The technician from the claim company took ~4-6 weeks to visit, and said he would replace the couch cover for the portion of the stain. It has been over a month, we didn’t hear back from the technician/claim. When called, they said the technician never sent the report. Stay away from buying warranty from the furniture store! They will charge you good money on the warranty, but claim processing is really bad.

Really enjoyed working with Emmilie! She was very thorough and helpful-thank you so much!!

I had the best sales person ever she was very kind and friendly make sure you ask for Julissa !!!!!

Worst furniture store. So many hidden policies. Not trustworthy.

Emmilie was awesome thx!

Rob completely took care of us. We are very satisfied. We worked with others in the store as well and everyone was supportive and helpful.

My wife and I went to a couple of different furniture stores and Jaidyn here at Ashley took the best care of us by far!

Chandler answered all of our questions. He is refreshing, very personable. The outdoor glider was comfortable and pretty. I did not visit Ashley's looking for anything like this but the style and price were right. Really looking forward to the delivery.

Sonia helped us pick out the perfect couch!

Sales rep was very knowledgeable about producks, I compared prices somewhere else, but same products cost more.... definitely recommend this place

Albert was very nice! He talked us through what we needed and was very helpful

Sonia provided exceptional customer service during our recent visit to Ashley furniture store. She was extremely knowledgeable about the products and was able to answer all of our questions with ease. Sonia paid close attention to every little detail we were looking for in a sectional sofa and helped us find the perfect one. I highly recommend her services to anyone in need of furniture assistance. Overall, Sonia's expertise and attention to detail made our shopping experience enjoyable and stress-free.

The woman who helped us was very quick and efficient. She was so kind and helped me feel good about our choice.

The lady that helped me is amazing! Even though I was being a lil bit picky, she patiently showed me all the items avialable related to what I was looking for and I did find one that suits my needs. Thank you for all your help and for listening to my "needs". Overall, it was an awesome experience with that saleslady.

Our salesman Albert did a great job helping us find exactly what we were looking for…. Actually better!! His customer service was amazing and Tyler in financing was extremely helpful and got us a great deal

Madison was amazing!! Thank you for helping us find the perfect sectional and rug!

Very easy to purchase furniture with Ashley’s. They are up front and tell you exactly what you’re paying for. Even saved us some money in the process.

Madison made our purchase easy!

Amazing customer service. Shout out to Jayden for going above and beyond for us!

Emmilie and her manager we very helpful and friendly. Would definitely shop ther again.

Very good store ,very good quality and excellent people

Madison & Brett were very helpful, friendly, & knowledgeable! Great experience & can't wait to get our new furniture!

We shopped for a new couch the first part of July. I wasn't particularly looking forward to this because I view furniture shopping in the same category as car shopping. Rob Ortega was our sales person. This was probably one of the most stress free furniture shopping experiences I've ever had. I can't say enough how I appreciated his approach to selling. He was extremely helpful in the store as well as after the sell when I had questions. He was very quick to respond if he was not able to answer immidiately. He followed up on delivery day as well. I can't say enough about how you made this a pleasant experience. Thank you Rob.

Sara was very kind and helpful. Very welcoming atmosphere!

They went above and beyond to give us the best service that we have had in a long time. We will be definitely doing business there there again

Enjoyed our visit to the store very much too very fine. Young men helped us decide on some furniture for our new home very professional and courteous.

I don’t even want to leave a one star cause the Lack of support and lack of customer service I have received is 0. I spent 4200 dollars at this store, sat there for two hours trying to open a credit card with them, and set up my order to be delivered. When my order reached my house the delivery guy wanted to just leave it at my door and I know that I did not set up my order to be placed at my front door. Delivery driver was super rude, condescending and disrespectful. Had no Compassion understanding, and also seemed annoyed that I was asking questions. Then I called the store with no help and was told I could return my order if I wanted too. I was not rude when I was speaking to the manager. Also I was passed around and told you can get a gift card, for my troubles for 150.00 dollars!!!!! Are you kidding me! Well that never happened cause no follow through. I was also told the General manager would call me it’s been two days and each time I’ve had to follow up to see if this individual is going to call me. The lack of customer support and communication is very much under par. I would not recommend buying furniture from the store. I also recommend that this team understand that customers are what keep the store open. At this point I am very upset and disappointed in the service they offer.

Kenneth and summer were great to work with. Kenneth helped us pick out a dresser and made the process easy!

I just bought some furniture from Julissa at the Rogers, AR Ashley Furniture Store. She was so professional and easy to work with. She showed me furniture that met my needs. I already own some Ashley furniture from previous purchases in another town. I really like their products and variety of what they offer. If you find yourself going to the Ashley Furniture Store in Rogers AR be sure to ask for Julissa. She gives great service.

My husband and I have shopped across NWA looking for the perfect patio conversation set that was not only well built, but also comfortable and aesthetically pleasing. I’m glad we decided to visit Ashley, as it’s not typically where we’d think to shop for outdoor furniture. To our surprise, they had a nice, unique selection compared to all of the home improvement stores and those stores that specialize in outdoor living. We purchased 3 swivel rockers, 2 love seats, 3 ottomans, 2 rugs and 3 side tables, all within our budget thanks to Kenneth & Summer. We are VERY pleased with the customer service, commitment to quality product and overall experience we received at the Ashley Store in Rogers, AR.

Jayden did a great job helping me through the process of buying g a new bedroom suite. I am truly grateful for all the assistance he gave me!

You know, not a fan. It's like Glengarry, Glen Ross, only with furniture instead of time-shares. They really want to sell you stuff, but not all that interested in helping after the sale. And you had better think long and hard within that 10-day return window. Pro Tip: I wish we had just paid the extra cash for Love Sac; I'm sure the overall experience would have been worth the extra. No sweat, Ashley. I won't be back.

Pavani was great sales woman! She was excellent!

Madison was amazing!

The service I received was outstanding. I came in needing something that day and my sales associate, Ryan, helped identify the pieces that were immediately available. All of the staff I interacted with were friendly and helpful. I will start my search here next time I need furniture.

We went to Ashley last weekend for a new sectional for our living room. Madison greeted us and helped us find the perfect one for us! She went through all of the details and helped with communication through the delivery process as well. She was available through text message to answer questions as they came up and to help us add additional items to our order we decided we wanted. We went back this weekend for some outdoor furniture and Madison helped us again. She was available for any and all questions, measurements, and just really helped us find what we were looking for. Our furniture is excellent quality and a great value. We recommend Ashley and especially working with Madison.

Rob was very nice, patient and respectful.

Excellent service

Great sales personnel

Emily and Rob helped my husband and I at the Rogers Arkansas location. They both were professional and knowledgeable. Buying furniture is a major financial obligation and with the selection at Ashley furniture as well as the exceptional customer service Emily and Rob provided it made our Purchase worth it. Monique Rowlett

Fantastic

I was a previous customer of this store and made purchases of around $10K. At that time the sales rep response was good. This time expecting the same response, I walked in with the intention of buying outdoor furniture. But the sales associate yesterday (man in white shirt) just pointed out the direction and asked me to go figure it out myself. I walked in with the intention of buying but with such cold response, I changed my mind and went to a different store. So do you guys decide whether to assist a customer based on your mood ?

I’d like to give a shout-out to Sara! She helped us right as we walked in, she pointed out a few things that we were looking for and made it breezy to purchase.

Sara helped me find the perfect bed and mirror! So excited about it!

We recently got our dining set here. Since it was discontinued we seemed to have got a fair price. Our sales rep was helpful and even helped us load it into our truck. The service was friendly and we appreciated that.

Not the biggest fan. Their furniture is nice, but their customer service isn’t. When I was trying to apply a store credit and promo to an order, I had a jump through a couple hoops in order to do so. I was pretty frustrated, but attempted to remain calm on the phone call. The person on the call I talked to didn’t. She was rude, questioned me about a few things, and just overall wasn’t pleasant to work with. So I’m not A big fan, but now I’ve used my store credit and have a matching piece of furniture. Let’s just hope the delivery actually happens on time. I’ll probably never go back.

Kaleb was great to work with!

Tyler waited on us with exceptional professionalism. And Sonja was very knowledgeable about the products. Great staff! So friendly!

We had a wonderful experience. Thanks for all your help!

Kaleb was extremely helpful and gave us an incredible experience. He walked us through the whole process and made it easy. We love our new couch. Thank you Kaleb!

Ashley Home Furnishing Specialist Located at 4323 South Pleasant Crossing, Rogers, Arkansas. My wife and I had a wonderful time shopping for a Bedroom set. As soon as we walked through the doors there was a salesman named Kenneth and his team executive came up also. Listen, Ashely is running a sale and I mean a SALE. If you are looking for furniture and home Furnishings you must check this out before the sale is over. The prices are so good we couldn’t believe it. The team executive name is Summer she was outstanding and very knowledgeable about every aspect of the sale that was going on. The staff was courteous and guided us through the paper work with ease. Don’t miss this sale go into the store rather then online it is better. With the price we received we were able to eat dinner out.

Renee was great to work with, she was not high pressure and allowed us time to discuss privately.

Tyler and Albert- mattress experts.

Madison Barton you are amazing and truly came through for my family when we were in need

Jayden and Whitney were very pleasant to work with and provided excellent service.

Ashley use to be the store in Rogers with best sale items , now it being part of lazy boy the prices here are just a tad cheaper then them

Bought a nice recliner thanks too Dax!

I went to Ashley furniture looking for a bed set and from the moment I walked in I was received very well. Ryan helped me and answered all my questions, he even offered me options that I didn't know they had available, I came back the next day and thanks to Ryan I came out with what I was looking for and at a very good price. Thanks Ryan

Bought some furniture from Emmile, not sure I spelled her name right, but not only did she show me many different chairs, she told me the difference in them all. She went above and beyond what I was looking for. She was very knowledgeable and courteous. With this new market of store that are here today, and gone tomorrow. I know I made the right choice buying here. Her professionalism has made it easy for me to know I got a great deal and if I need any other furniture I know where to go.

Princess was very helpful and the service was very swift! Would 100% recommend others to come here!

I had the pleasure to work with Princess and she was extremely helpful. She knew what was best for my needs and for sure was up-to-date with modern decorations/interior designing. She made us laugh the whole time and did not pressure us while we discussed. The furniture selection was wonderful. I haven't gone here in a hot minute and did not regret my choice one bit. Highly recommend.

I had a great visit when shopping with Princess, she helped me when making the decisions I wanted for buying new furniture. I would recommend Princess to others!

Great service. The flexible delivery times work best!

My wife and I recently made a purchase at the Rogers, AR store from Ryan. Ryan was knowledgeable, answered all of our questions and great to work with on our purchases. He followed up with us to ensure our satisfaction with the items we purchased and delivery! We have in fact returned to purchase additional items from this store and Ryan because of our first experience a couple of months earlier. Great job Ryan!

Omar was very polite and kind. He patiently showed me around the showroom floor and helped me find some perfect pieces for my apartment.

Omar did a great job. Would recommend him and this store to anyone with furniture needs.

We had a house fire in July 2023 & lost pretty much everything. Ryan at Ashley took care of us & was so patient in the meantime with me changing my mind a million times. Thank you Ryan & Ashley for everything!

Good experience and Omar was very helpful.

My wife and I were in the store in Rogers, shopping is not one of my favorite things to do , but we were Lucky to have Renee Charest as our sales person. She is very nice and she made the shopping experience a pleasure. We will be back very soon to place our order.

I love the Ashley’s Home Furnishing in Rogers, Ar. My Husband, Gary and I will always check there for things first because of one employee, Ryan. He always makes sure we’re happy and taken care of whether He’s there or off work. He’s a valuable employee and has great customer service. We furnished most of Our new home there because of Him. Margo Grant

My husband and I were in your store in Roger’s and had a great experience. We are moving soon and need many things for the new home . Our salesperson was Renee Charest, we told her we were just looking at the moment , and that was no problem for her . She was very knowledgeable and very nice . We will definitely be back when we are ready to buy our furniture . Thank you Renee , you are a great sales person.

I was in there the other day and the store was really wonderfully set up. Renee helped my spouse and I, and she was so helpful. As soon as our house is ready, we’ll be back in the buy from her. A great experience.

We had pleasure working with Pavani and happy with the overall experience when buying furnitures at Ashley Store. Pavani's expertise in interior design, attention to detail, and patience were evident throughout the process. She listened to our preferences and provided valuable recommendations, ultimately helping us find the perfect pieces for our home. Pavani's professionalism made the entire transaction smooth and enjoyable! Highly recommend working with her.

I have been to this store couple of times and was helped by Jullisa. Got my sectional from there which I love the most. She is really knowledgeable about all the furniture pieces they have in there. I would strongly suggest you guys to go in and ask for her to get the great pricing. Will surely be back to buy the patio from u Jullisa.

Incredible nice and helpful. Will return!

This was the second time we bought from Ashley's and we were pleased again with the shopping experience and ultimate purchase. Couldn't give 5 stars because when delivered there was no adjustable base. Backordered for 2 to 3 weeks. The most important part for my wife with back issues. Very disappointed but I know how these things happen. Sleeping on new mattress though. This is really what you call a FLOOR model. I would still give them a try again for other furniture needs.

I finalized a sale with the team today and the sales associate Rob Ortega truly MADE the experience - it was wonderful! The time we spent together was collaborative and I was truly listened to when it came to likes/dislikes, budget goals, and concerns. I also had the pleasure of meeting his manager, Summer, and prior to finalizing the purchase, worked with Madison from the sales team on picking out some of these pieces and she was very collaborative and open as well. All around a great team of people, who made the process of buying furniture (brought on by moving, which is stressful enough) much easier than I anticipated. I know where I’ll go next time I have a need to purchase furniture items.

Just bought a sectional from Emmilie last week and she was super helpful! It was really amazing that she spoke English and Spanish as it made the experience so much smoother.

Emmilie is amazing! She was super helpful in finding the PERFECT Tempurpedic mattress for me and my fiance! Cannot recommend her enough!!!

My sister and I came here for some furniture since we just recently moved and the sales lady Emmilie was the most helpful and patient since I’m very indecisive. She was very quick and professional answering any questions I had. Will definitely recommend this store to anybody who needs furniture.

Major upgrade from the previous owners and management. Excellent experience this time around. Kenneth and Summer were extremely helpful and knowledgeable. Most accommodating and polite. Earned repeat customers.

(Translated by Google) Good attention (Original) Buenas atenciones

Braxton was great and so helpful. He made sure we knew all of our options. Just the right amount of help and not hovering. It was a great shopping experience!

Rob was excellent to work with! Very personable and helpful. Was a light and day difference from the last time I went to an Ashley store, which is why I ultimately came away with a sofa this time😂 Thanks Rob!

Wonderful service! The workers are very kind and help you find the product that is most convenient for you! (Princess)

Braxton was great to work with! He answered all of our questions and made sure that we knew about all of our options! He didn’t pressure us or hover too much. He made our out of town shopping experience easy and fun!

Emmilie was very helpful! I was looking for furniture for my new apartment. I will definitely be back!

Wonderful customer service amazing merchandise coming to this wonderful store store it's a must in this and Emmilie M you are amazing thank you very much amazing job

My wife and I were at Ashleys earlier this week looking for furniture for a house that we are buying. We were met by Emmille at the entrance, who greeted us with a friendly approach, so we didnt feel jumped on. We told her what we were looking for and she walked with us around the store making suggestions that we really liked. When we get everything finalized, we will definately go bact to Ashley and ask for Emmille to help us with our purchase

Emmilie was super helpful and helped me find the perfect couch set for my home!! Will definitely be reaching out to her for future purchases!

We had the pleasure of working with Madison when buying furniture, and we couldn't be happier with the experience. Madison’s expertise, attention to detail, and patience were evident throughout the process. She listened to our preferences and provided valuable recommendations, ultimately helping us find the perfect pieces for our home. Madison’s professionalism made the entire transaction smooth and enjoyable! Highly recommend working with her.

We recently purchased furniture from Madison, and the experience was exceptional. Madison was knowledgeable about the products, attentive to our needs, and incredibly patient as we explored different options. She guided us through the selection process with professionalism and genuine care, ensuring that we found exactly what we were looking for. Her friendly demeanor and willingness to go the extra mile made our shopping experience enjoyable and stress-free. We highly recommend Madison to anyone in search of top-notch service and quality furniture.

Braxton was great with helping me find the perfect couch. Very happy with my purchase.

Madison was very knowledgeable and was a huge help with picking out our furniture. The overall buying experience was great and seemless. I would recommend her for all your purchasing needs. She’s quick and thorough!

Princess, one of the employees, was quite respectful and thoughtful when I needed help. Great staff and service here, and the quality of the furniture is just my cup of tea. Invest your time here, and you will not be disappointed!

Princess was great! Very helpful!

Thanks to Princess assistant! my furniture shopping experience was a solid 10/10. She guided me through various options, taking into my preferences and needs. Princess's patience and attention to detail ensured that I found the perfect pieces for my space. I HIGHLY recommend Princess for her outstanding service and expertise in making the furniture selection process enjoyable and successful.

Princess was super helpful and I would definitely ask for her when I come in again

Kenneth and Summer were amazing when helping me and my boyfriend find a new mattress!

Summer and Kenneth were great. They got us in a new couch and love seat with the best possible price. We never felt pressured during the entire process and I 10/10 recommend. We can’t wait to have them delivered!

Madison was super helpful in the process of buying my mattress! Make sure you ask for her if you go!

Told the salesperson what we were looking for, and in minutes, she had taken us to what we wanted. Also, we found some great lamps we weren't looking for. Prices we thought were good.

Such a great team on helping and the girl Madison that helped us out so much!!! We appreciate the service and help that you gave us!!!! You rock keep doing what you're doing girl!!!!

Pavani was exceptionally helpful and accommodating to my husband and I in picking out a perfect couch for our home! She gave great suggestions and was very knowledgeable about all of the latest technology. She was so patient with me as I went back and forth on options, and had perfect sales woman etiquette! We feel very blessed that she got to us first.

Pavani led me to what I was looking for. She knows the store very well. Plus, she was communicative when I had a question before finalizing my order after leaving the store. - Delivery is fast!! Thank you Pavani.

Kenneth and Summer were great in helping us find the perfect furniture!

Very warm, friendly and detailed. Chandler made it very easy for me! I really appreciated him!

If your looking for affordable good quality furniture you need to go see the folks at Ashley Furniture. My sales girl Pavani is a doll and very knowlodgle. She knows the furniture and the quality of it. I told her what I was needing and she immediately pointed out different options for me. Best thing is she is not pushy like most furniture sales people she showed me explained and let me decide no pressure. 100% will go back and hopefully do business once more with Pavani. Guys ask for her when you go and let her know Rosa sent you. Also they have an amazing Memorial Day Sale you can not miss it.

Kenneth was the best I’ve ever had in a store. It was his first day when I came in, and my wife and I were his first customers ever. He did nothing short of amazing and helped us find exactly what we were looking for. Will absolutely be back to see him. Thank you, Kenneth

The staff was very friendly and not pushy, allowed us to shop one person made contact with us and we found him when we were ready to buy... Other furniture stores could learn something here for sure!!

Knowledgeable and courteous sales staff and management. Great outdoor furniture shopping and purchase experience!

Dax was amazing. He was very attentive, knowledgeable and fast. I previously visited this Ashley in Roger’s and chose not to make a purchase because of the previous sales people, but Dax changed my perspective and I can’t wait to receive my furniture.

Sonia and Tyler gave us the attention and service we needed to get a lot done in a short amount of time. We will be returning!

Great customer service.

Very helpful and knowledgeable. Went the extra mile.

I purchased 2 recliners on September and in 3 months I started noticing the cushions are going down and sofa looks very uneven. I was suggested to get the insurance and I have 1 year of manufacturer warranty so I reached out to manufacturer to fix the cushion or if they can replace just the cushion or seat. I have reached to Ashely Store support and also i have reached out to the insurance company. Unfortunately no one helped with the issue. But the response I received is that it is normal that the cushions will become uneven because of the usage but the surprising part is that how come the cushion go down in just 3 months. It means do I have to replace th sofa every year I never had any issues with the recliners before I used for 5 years for my previous recline sofas And even the insurance I got also won’t cover this issue. I really had very bad experience buying sofa at Ashley Store and especially the Manufacturer Mathis Home

Madison helped us more than any furniture sales person ever has- gave us great options and didn’t try to steal us into something we didn’t really want. Thank you Madison!!

Very bad experience with an order for California king bed. No communication from store on delays and I kept on following up to hear a new date every time. I expect atleast a courtesy call Incase of delays. I finally had to cancel the order after more than 8 weeks of wait for bed, which was supposed to be 3 weeks delivery when I ordered. Never going back here.

Been hunting for furniture to outfit a house and wanted to see what we could find. Typically we find Ashley to have good quality stuff. Walked in and met a lady at the front door and asked for recliners. She took us to couches with built in seats. We said we wanted stand alone recliners and she took us to more couches with recliners. At that point we just walked off and started looking on our own. She just browsed her phone and we guided ourselves around. Layout of the place is a bit overwhelming and the lady not providing any support really turned us off from this location. Also, no guns allowed, for whatever reason.

Had an awesome shopping experience. Madison was totally professional & extremely knowledgeable of the items in the store. She helped us find what we wanted. Every employee was very friendly that we encountered. We have purchased in the past, & would recommend Ashley Furniture & Sales Representative Madison.

Braxton and Summer are highly professional store personnel who truly cares in giving the best customer service to customer..very keen of aligning with customer needs and offering recommendations as needed without pressuring the customer… truly outstanding and should be salespersons of the year.

Very nice store with professional sales force.

10/10 recommend Ashley Furniture and their team! I didn’t feel pressured being there Instead they let me look around until I was ready. Braxton was great, very informative and patient with me. I would specifically ask for him, If I were to purchase from here again!

Had excellent service. The girl did great explaining things to us. Manager gave us a good price for two chairs.

I had the best experience, this store has amazing selection with tons of options!! I HIGHLY recommend and appreciate Omar, he helped us find exactly what we were looking for and was incredibly kind, patient and knowledgeable!! I’d recommend asking for Omar if you shop here, he wasn’t pushy at all. Perfect salesman!

Awesome store great selection! Omar was excellent I wouldn't talk to anyone except him. So if you're gonna shop here make sure to ask for Omar!

Amazing Staff. Very friendly and helpful! The store has so many beautiful choices in furniture!

We purchased a new sectional from Ashley today. Pavita made the process quick and easy. Delivery is scheduled in about a week.

Found a perfect dining table set, coffee table AND a new TempurPedic bed with Madison’s help. I told her my style, my budgets and she found me good deals and pieces that I’ve been looking for. Madison’s patience and friendliness with my toddler also helped make a big shopping experience painless and pleasant.

Great selection and amazing customer service!

Great to do business with. Omar was very helpful and professional!

Always a pleasure to shop there.

Man, we had an epic shopping experience at Ashley. The most friendly and helpful staff I’ve honestly ever seen. We didn’t want to leave! Thank you Madison, Chandler, Dax and Summer- and 2 other lovely ladies I’m name forgetting and desk techs for being so kind and welcoming. And while we were making friends we found a beautiful leather couch and the perfect bookcase that we were searching for. Our helpers gave us space to browse but were always nearby for questions. I highly recommend coming here, you won’t regret it.

We went in today (the 4th furniture store we've been to recently) and immediately felt welcome and comfortable. Chandler was the rep that helped us and he was so great! He told us about all the options we had while couch shopping and, while he knew so much, he double-checked anything he wasn't sure on. We are looking forward to coming back tomorrow and buying a sectional we picked out and a coffee table from him! The store was super clean, there were lots of affordable options, and financing sounds like it's a good deal.

The best experience! Chandler did a great job!

Albert & his manager were extremely helpful and informative! Could not have been a more pleasant experience!

We had the best experience at Ashley. We’ll definitely be going back. Sonia was fabulous. She was very knowledgeable, friendly & efficient. Loved her! Thanks Sonia!! We’ll see you soon!

We had a wonderful experience! Madison answered all our questions and made sure we received the best deal possible for our needs. Also, huge thank you to Summer for assisting and helping with our purchase! Thank you both!

Friendly service

Everyone was very friendly and helpful. Princess was very helpful and professional. Summer was also helpful with her assistance in the purchase.

David went above and beyond to make sure we were getting exactly what we wanted. Very friendly and helpful staff without being overly pushy!

David was extremely helpful and professional! We had a lot of furniture to purchase for our new home and he was very helpful and knowledgeable on the products we were interested in. His helpfulness and professionalism made what should have been a daunting task easy and enjoyable! Thank you so much, David! 😃👍🏼

Absolutely great experience and great deals! Sonia and Summer helped us find our new bed and they were extremely nice!

My husband and I have been in a few different Ashley stores but this one has by far been the best one we have been to. We were helped by Braxton Gunneman, he helped us find everything we were looking for and showed us a few extra options. He was very helpful and friendly and helped us get the best deals possible. I would highly recommend going to Braxton at Ashley Home Store in Rogers, Arkansas for any of your furniture needs.

Fabulous service, product and pricing. Greeted immediately, found the livingroom set we were after right away. In and out with purchase in less than 30 minutes.

Do not buy in this store, it is a scam with the Syncb bank, they have us paying a lot of money and charging us an interest of which we were never notified,

Super helpful staff! Highly recommend if you're in the market!!

Excellent , knowledgeable and very friendly staff. Will definitely do business again.

Getting excited about my new sleeper sofas.

One of the best experiences I’ve had shopping in awhile. The associates don’t pressure you or follow you around the store and allow for you to shop on your own. I worked with Madison and she was SO helpful and knew all the inventory in the store. I was able to find exactly what I needed and have it delivered in a week.

Braxton is the best hands down!

Madison and Dax were phenomenal to work with! Neither were pushy, both very knowledgeable, and helped me find exactly what I needed! It was an amazing buying experience!

Julissa and the manager were so great! We had a wonderful experience and will be going back to finalize our purchases. It was close to closing time and they were happy to stay as long as we need.

I walked into the store with no intention of asking for help as this was only my second time in the store since living up here in NWA. The reason for not visiting was tied to all the stories I had heard from other friends about the bad customer service years ago and boy were they not great... Welp, this evening I was shocked in a good way. Madison who is as sweet as can be was lovely to have convo with as was her manager Summer. From beginning to end was treated with nothing but kindness and both were very genuine at heart. I also learned about the new management that had taken over around 2+ years ago, and wow was it night and day from what I would have guessed. I now will make sure to share this experience with all my friends including those that need to give it a new chance, as I did as well. I would highly recommend working with Madison and Summer. I am not one to write reviews but these 2 made it very deserving. Madison keep up the great work.

Sofia and Summer were a wonderful help to us when we went twice over the weekend to try and choose a king sized bed. Sofia was very helpful, not pushy, knowledgeable, and had her manager Summer, come help when we had more questions. We went back the next day and they showed complete patience and understanding as we continued to try out beds and wander around the store thinking! A great experience as far as customer service. Update: you must buy a mattress cover from the store (on the same ticket) if you are at all unsure. No returns or exchanges on the mattress if you bought a protector separately. Also NO returns on the adjustable bases after 7 days (we didn't even have the items til after 14 days, and definitely haven't had a good chance to try it long enough to know if we like it). I would not have purchased the adjustable base from Ashley if I'd realized this and have learned a lesson.

Madison helped me complete my living room with the perfect accent table as well as coffee table. She was patient with me and also gave me a wonder deal I could not refuse. If purchasing I would ask for her!

Awesome service! Madison was a huge help shopping for living room furniture, I would definitely shop here again,

Great experience. Great furniture. Special mention to Pavani, who was professional and patience in understanding our requirements. Thank you.

Great selection, helpful and knowledgeable salespeople. Helped us find the perfect setup for our living room.

Ashley Furniture in Rogers is a great place to buy your furniture! Dax and Summer are Excellent to work with. They found us exactly what we wanted! They are super friendly and professional!! Thank You!!

Very helpful and attentive to our questions. David Watkins was our salesperson and he was very personable and professional.

I had Rhett as my salesman. Best salesman I’ve ever worked with! He was kind and very patient. Excellent service. The manager was equally as nice. Would not shop for furniture anywhere else!!!!!

I had a great experience in-Store this past weekend. Albert was awesome and really helped us find what we were looking for. I was told the chair I had purchased was in-stock and delivery was set for today (2/13). I wasn’t given a window for delivery, but I completely understand that that isn’t always available. I took off work today in order to ensure I could sign and receiver my delivery whenever it came. Unfortunately, my order never came. I was called this afternoon to schedule a delivery, which was odd. After speaking with a couple of (extremely helpful and friendly) members of customer service, I was told that my order was indeed scheduled for today, but it hadn’t been put on the truck. I was told that it was because of inclement weather, but I was also told they had normal deliveries being carried out today and that the earliest I could now get my shipment is this Saturday. I really can’t understand why I wasn’t notified of the change in my delivery. The fact that it was never loaded onto the truck would make me assume this was decided relatively early in the day - ample time for me to still go to work instead of wasting a day. And yet - no communication. I was offered a small discount on my order, but that just doesn’t make up the money I lost today. I understand things can happen, but the lack of communication on the issue will assure that I do not return in the future. It’s a shame because everyone I’ve spoken with has been extremely kind and helpful. That unfortunately does not change the fact that I will rely on more reliable stores in the future. Edit 2/14: It is fine to intend to correct an issue moving forward. It does not correct the issue at hand. This confirms I will never be returning.

Never been to shop here but one of your "specialists" leaving seven or more copies of their business card in the community mailboxes is not acceptable. This is lazy, literring, and unwanted soliciting. Do better. All these are now in the trash can. Was it worth printing? (For reference, these were sticking all in the cracks of the mailbox sticking from the edges)

Omar listened to my description if what I wanted and took me right to the perfect match! He was polite and not pushy, which I liked a lot.

Omar waited on my mom and I today. Mom is 83 and can't walk well, so shopped in a wheelchair. Mom explained what she was looking for and Omar showed her exactly that. She bought the first chair he showed us and the first loveseat. He gave us a discount and we both walked out saying it was the best furniture shopping experience we had ever had. I will definitely look Omar up when we need furniture pieces in the future.

Our experience with Ashley's was very pleasant and satisfying. Pavani made it very easy for us. She was patient enough to listen to all our requirements and showed some exact match. Pavani does have amazing ideas about color combination and interior design. Quality of the products were just perfect. Thank you so much for the amazing products and service.

I had such a wonderful experience shopping at Ashley Furniture. From the minute I walked through the door I was met with Pavani. she was very courteous, polite, pleasant and professional. She is so helpful in finding the exact pattern and style I was looking for.

I was greeted by Pavani’s warm smile as I came into Ashley Roger’s store. I explained my needs to her as I just moved into a new house. She listened well and helped me find exactly what I needed for my new home. She is very creative and artistic and thinks outside the box. She also helped me to stay within my budget. I purchased several items from her and would highly recommend her services to family and friends! Pavani is a stellar consultant.

Pavani was amazing helping us with incredible patience and dedication and creativity to help design our bedroom with perfect matches and additions. We bought several things from her in several visits and most recently a rug. That is fantastic

We came in looking for a mattress. Whitley was quick to help, knowledgeable, and easy to work with. Buying process was as simple as could be.

I bought a TV Stand and a Sofa from Ashley Furniture - Rogers, AR. It was delivered as promised but the TV stand had damages which the store folks promised to replace. As the sofa was good I ordered another set and that is when the nightmare started. They brought in a piece and it was damaged so they took it back and I was told by the delivery person I should get a new piece but the Store Manager and associate(who was very rude) mentioned that they will fix the sofa and give it but not a new one to which I agreed. They brought another piece after 2 weeks which was also damaged even the delivery person was frustrated with the quality. On calling the store manager once again he said he will look into it. Another person called from delivery and said new order was placed for my sofa and will get it delivered the same week Friday but then on again reaching to Store manager he said he need to check and get back and he is on vacation. He never got back with update and on calling the delivery and then the store again the same store associate(once again was rude) informed my order is not confirmed. As I had a gathering planned(which was moved becos the earlier sofa was damaged) based on this sofa delivery is messed up and I asked to cancel this order itself. Such a bad experience with Ashley Furniture -Rogers and would never recommend it.

Chandler is helpful and very polite! Highly recommend him for all your furniture needs!

Nice clean store. Chandler was very helpful and knowledgeable. Will definitely be back.

Salesperson was very nice, helpful, and knowledgable.

I actually ordered over the phone so was expecting to deal with automated service. Nope, spoke with Daxon Grey (msp) and had great experience!

On our first visit and purchase from Ashley Furniture in Rogers, Arkansas, our experience exceeded our expectations. Omar and Tyler were exceptionally great to work with. They listened very well, understood what we were looking for and didn't try to sell us on something we didn't want. In the 2+ hours we spent in the store we never felt like a sales was being pushed on us. Omar was great taking the time to walk us around the store, show us different items, and he did a great job helping match colors! Very professional young men in explaining how discounts are applied, warranties, shipping costs, etc. - we didn't walk out of the store feeling like "what did we just pay for" - we were informed of all costs up front! Omar and Tyler made such a positive impression on our first visit to the store, we have no reason to go elsewhere! Thanks guys - we will make an appointment directly with you on our next visit!

Whitley let me look without harassing me or following me around! Her professionalism encouraged me to purchase the furniture I needed. I will definitely come back to this Ashley just because of her! Thank you Whitley!!

Rude , and lies, won't go back

My salesman Albert was Knowledgeable, flexible, polite and very patient

We’ve always received good service at Ashley. This is our third purchase from them.

I had a great experience here. I was shopping for my elderly father who couldn't physically make the purchase himself and Ashley was able to work around our limited purchasing ability and VERY specific needs to help us find the right chair for the right price.

Omar was a great help and made our experience pleasant.

Very helpful got a great deal!!

Customer sales and support was outstanding. Salesperson was very knowledgeable on options we were looking at. Delivery within 4 days of purchase. Worked with us on price. Absolutely outstanding!!

Ryan was very helpful in our search for furniture! Not pushy wich I appreciated!! Go to this guy!

The store manager was excellent ! Especially when corporate was trying to change the price of a item that was on sale . He went above and beyond and honored his word . It’s rare to find honest people. He deserves a bonus for his honesty. Brett is great.

Had no intentions on purchasing anything today but after 2 hrs our sales representative (Sonja) convinced my wife to buy a new table and chairs….and a rug….and a bench for end of bed. Staff was great to work with and very helpful.

Excellent experience working with Madison & Summer! Thanks yall for making it so easy for us. 😁

Excellent service with Pavani!

Great sales job!

TERRIBLE EXPERIENCE! They couldn’t find my loan agreement I did on line, I had to redo it. Then one of their employees was complaining about being cold. I jokingly made a comment for him to eat something because he is tall and skinny and he said maybe you should eat less! Needless to say I did NOT make my purchase, I left and will be taking my business elsewhere! He didn’t say it in a joking manor, he was being flat out hateful about it and not a single person in that store that worked there said a word to him. I will NEVER buy from there and will make sure everyone I know hears about what happened and knows to avoid that store as well. I have also already contacted the corporate offices.

Very helpful people that made things easy and smooth!

This was our second experience with Sonia in 8 months. She continued to search for the furniture we wanted until she found it as it was a special order item. We highly recommend her as your sales rep.

Braxton is as very helpful and knowledgeable with the products. Took the time to help us find exactly what we needed and get the purchase made.

Very nice and helpful.

Dax our sales representative is so helpful and friendly made everything so easy. And also Summer , She is always so nice and helpful. It's was always a great experienced going in this store,Definitely going back.

Alberto was great, he is awesome. Thank you.

Awesome experience with very knowledgeable associate. Ryan Boyer is extremely professional and courteous.

Do not do business with Ashley/Mathis. From false availability tales, to multiple damaged pieces having to be returned, to lies on delivery dates….spend your money elsewhere.

STOP CALLING ME. I WILL NOT BE TAKING DELIVERY OF ANY FURNITURE FROM YOU. I went into this store towards the end of August with a selection of furniture I'd found online. I really wanted this set. They were very accommodating, and placed the order for exactly what I wanted. I dealt with David B., and his sales manager, Summer. I was told at the time it shouldn't take more than a few weeks for the furniture to come in. No big deal, I was willing to wait for what I wanted. Near the end of September, I found out I was going to be moving for work at the beginning of November. I hadn't heard anything from the store, so I contacted them. I was told on the phone by a very disinterested associate that my furniture wasn't scheduled to be delivered until the end of October. I made sure this was indeed what was showing, and left it at that figuring it would be here in time before I moved. Second to last week of October, I stopped by the store on my way home to check in as I still hadn't heard anything. I was told then at the counter that they were showing that my order still showed processing, meaning it had not shipped yet, and they were showing estimates for end of November. I explained to them I'd be moved by then, and asked if there was any way to have it delivered to another store, or possibly my new address 5 hours away. I was even willing to pay extra. They assured me this was no problem, and that either my salesperson or manager would contact me the next day to set it all up. Next day came and went, no call. I called them the following day, explained my situation again, and was told the salesperson and manager were not available. I asked to speak to any manager. After a brief hold, I was told there was no manager available to speak to me. To say this pissed me off is an understatement. I decided right then and there I would not be going forward with this order, or this company. The day after that, Summer finally called me. I told her everything that happened, my conclusion from the experience, and why I felt that way. There is absolutely no reason no one was available to speak to me about this while I was still trying to work out the logistics of my move. Summer apologized, told me there is always a manager available, but that she understood and would take care of cancelling my order, That's the end of it right? Nope. This past Monday, I was contacted by the store needing me to call back and set up delivery. I called and told them this order was supposed to have been cancelled by Summer and I had already moved. At this point, I've already filled the space this furniture was meant for. I was bounced to two more people before someone got on and said they understood I needed to schedule delivery. Are you kidding me? I'm done at this point. One last time I explained, and was told that Summer would have to approve this cancellation. She would contact me the next day. I said this was not going to work for me, I don't need to talk to Summer, and as far as I'm concerned, this order is cancelled. Magically Summer is now there, and the person on the phone was going to "try and pull her away". I sat on hold for thirty ducking minutes before I finally hung up. Since then, they've called everyday, leaving messages to call back to schedule a delivery. I am beyond done with this. Mathis Brothers - have the store stop contacting me, and have Summer take care of whatever she needs to on her end. This sale could have been saved if your employees were willing to talk to someone outside of their own sale. I assume the salesfolks are on commission, otherwise, I surely could have got someone on the phone to help me work out logistics. Utterly ridiculous.

Trying to deal with this store has been a complete nightmare. The sales rep messes up my order, the management refuses to call back, then they lie to my face about when/how the problem will be resolved. I don’t understand how they can get away with treating customers like this. They might have good furniture (if you get what you ordered,) but the store employees won’t value you and the management won’t care.

We spent a good two hours in the Rogers, AR store with Omar today. He is no pressure, very helpful, knowledgeable, and patient, and was willing to move furniture around for my visuals. We bought a couch, coffee table, and a fireplace stand to hold our new TV. When salespeople are pushy, I have a tendency to leave. He made me want to look more, was easy to talk to and ask questions, and he gave me time to think about spaces and finances. Therefore, he earned our business and we will be back to see him.