Ashley Store | Rogers, AR 72758

Do not do business with Ashley/Mathis. From false availability tales, to multiple damaged pieces having to be returned, to lies on delivery dates….spend your money elsewhere.

STOP CALLING ME. I WILL NOT BE TAKING DELIVERY OF ANY FURNITURE FROM YOU. I went into this store towards the end of August with a selection of furniture I'd found online. I really wanted this set. They were very accommodating, and placed the order for exactly what I wanted. I dealt with David B., and his sales manager, Summer. I was told at the time it shouldn't take more than a few weeks for the furniture to come in. No big deal, I was willing to wait for what I wanted. Near the end of September, I found out I was going to be moving for work at the beginning of November. I hadn't heard anything from the store, so I contacted them. I was told on the phone by a very disinterested associate that my furniture wasn't scheduled to be delivered until the end of October. I made sure this was indeed what was showing, and left it at that figuring it would be here in time before I moved. Second to last week of October, I stopped by the store on my way home to check in as I still hadn't heard anything. I was told then at the counter that they were showing that my order still showed processing, meaning it had not shipped yet, and they were showing estimates for end of November. I explained to them I'd be moved by then, and asked if there was any way to have it delivered to another store, or possibly my new address 5 hours away. I was even willing to pay extra. They assured me this was no problem, and that either my salesperson or manager would contact me the next day to set it all up. Next day came and went, no call. I called them the following day, explained my situation again, and was told the salesperson and manager were not available. I asked to speak to any manager. After a brief hold, I was told there was no manager available to speak to me. To say this pissed me off is an understatement. I decided right then and there I would not be going forward with this order, or this company. The day after that, Summer finally called me. I told her everything that happened, my conclusion from the experience, and why I felt that way. There is absolutely no reason no one was available to speak to me about this while I was still trying to work out the logistics of my move. Summer apologized, told me there is always a manager available, but that she understood and would take care of cancelling my order, That's the end of it right? Nope. This past Monday, I was contacted by the store needing me to call back and set up delivery. I called and told them this order was supposed to have been cancelled by Summer and I had already moved. At this point, I've already filled the space this furniture was meant for. I was bounced to two more people before someone got on and said they understood I needed to schedule delivery. Are you kidding me? I'm done at this point. One last time I explained, and was told that Summer would have to approve this cancellation. She would contact me the next day. I said this was not going to work for me, I don't need to talk to Summer, and as far as I'm concerned, this order is cancelled. Magically Summer is now there, and the person on the phone was going to "try and pull her away". I sat on hold for thirty ducking minutes before I finally hung up. Since then, they've called everyday, leaving messages to call back to schedule a delivery. I am beyond done with this. Mathis Brothers - have the store stop contacting me, and have Summer take care of whatever she needs to on her end. This sale could have been saved if your employees were willing to talk to someone outside of their own sale. I assume the salesfolks are on commission, otherwise, I surely could have got someone on the phone to help me work out logistics. Utterly ridiculous.

Trying to deal with this store has been a complete nightmare. The sales rep messes up my order, the management refuses to call back, then they lie to my face about when/how the problem will be resolved. I don’t understand how they can get away with treating customers like this. They might have good furniture (if you get what you ordered,) but the store employees won’t value you and the management won’t care.

We spent a good two hours in the Rogers, AR store with Omar today. He is no pressure, very helpful, knowledgeable, and patient, and was willing to move furniture around for my visuals. We bought a couch, coffee table, and a fireplace stand to hold our new TV. When salespeople are pushy, I have a tendency to leave. He made me want to look more, was easy to talk to and ask questions, and he gave me time to think about spaces and finances. Therefore, he earned our business and we will be back to see him.

The staff at Ashley Furniture are very helpful. This was the first time I really conveyed what I was really looking for and the sales woman was extremely helpful, but not pushy or anything. I was so comfortable with her approach.

Whitely was was fantastic and we chose our furniture quickly with her direction and knowledge. The financing process was also very easy. Highly recommend!!!