Ashley Store | Rogers, AR 72758

Nice store. Friendly people. Very helpful salesman.

Emmile was super helpful when we were looking for a sectional! Highly recommend her to help you with whatever you’re looking for.

We were browsing furniture there late October with no intention of making a purchase due to Black Friday being so close but wanted to see what was available. The salesman, David, in order to persuade us to make a purchase had promised they would honor any Black Friday promotional if we made a purchase that day. After checking the website and seeing the promotional, we called the store yesterday. The front desk stated we would hear from them today to see if they could “make it right”. After not hearing from them, we called back and were told there was nothing they could do for us “since the furniture had already been delivered”. The delivery of the furniture was never discussed as an option of redeeming the promotional, only that we had to buy that day to be “grandfathered in” to Black Friday promos. We’ve been a loyal customer for over 8 years making multiple purchases. This will be our last from Ashley due to the poor customer service and shady business tactics.

Will NEVER do business with them again. We bought a couch and when they handed us the receipt, they made sure to go into the back room and stick the receipt in a folder and handed it to us on the way out which we found out later was because they were hiding a $140 membership fee in our transaction. They were very deceptive and told us multiple times that they refunded that fee when it was an absolute lie. We had a bunch of other issues with their communication and reliability, so we decided to refund the couch Because we don’t want to deal with their deceptive practices. They lied about the material. The couches made from and told us that it was made from a steel frame, That was incorrect. It was all made from cheap particleboard. We were given multiple dates for them to come pick up the couch and they no call. No showed. Come to find out. They didn’t even schedule a pick up. We’ve had to call this manager multiple times. Who sounds like he is under the influence of marijuana when you speak with him. They finally picked up the couch today and when we signed the paperwork, they were again trying to not refund the $140 membership fee that we never asked for. So we had to call the corporate line and spend all of our day on the phone trying to get transferred around to get that taken care of. The corporate line stated that they are going to email as confirmation of the cancellation which they never did that to begin with at the store level so that shows that they never tried to refund the membership fee.. We have bought from their direct competitor and will never look back. I urge you to go look at the Better Business Bureau reviews for this store because it is absolutely horrible at a one star rating. I wish I would’ve done that before stepping foot into their store. Unrelated to the transaction, I should’ve known to not do business with them because the moment we walked up to their store they had a sign on their door stating that they do not allow you the right to the second amendment as they will not allow customers to carry in here store - I was actually walking back to the car to leave, but my wife convinced me to go into the store that day. I wish we would’ve just turned back and never stepped foot… Lesson learned and never do business with a company that does not allow you to protect yourself with your second amendment rights. As of now, we are waiting to get our full refund. We still have not collected a refund despite them picking up the couch. We will likely have to fight this stupid membership fee that they hid into the transaction. I have no problem filing a fraud chargeback if need be.

Braxton was super helpful and knowledgeable. He made our shopping experience easy and pleasant.

They were very helpful and went above and beyond to make sure we got what we wanted and were happy with it!

We were very happy about our experience at Ashley’s in Rogers, Arkansas where we purchased our new living room couch and loveseat. The selection was great, and our salesman was very helpful! The process was very quick. I’d recommend them to anyone!

Troy, was prompt, professional, and knowledgable. Thanks

Troy was great!!!!!

Very friendly and helpful salespeople. Nice selection to pick from.

Troy was a great sales person . Thsnks

Madison and Summer were absolutely amazing from the time we walked in the door, my husband and I with all 5 children. They weren’t pushy at all and truly worked to make sure all our needs were met. We came in to look at sectionals because our first sectional was from Ashley and we loved it. We ended up leaving with purchasing a sectional, ottoman, kitchen table, 8 dining chairs and a rug. Summer and Madison spent so much time helping us personalize our selections, walking endless options of chairs over to pair with our dining table. I’m so excited to get our delivery on Saturday! We will definitely continue to do business here. Thank you for taking such great care of our family.

Great !

Saly did a great job helping is find exactly what we needed!

Emmille was an amazing help to us in finding what we needed today. Very patient, and kind. We will be back to see Emmille. Thank you!

Came in to buy a chair and left with a chair and a mattress!!! Quick and helpful service!!!

They deserve minus rating, Don’t buy anything with Ashley furniture online, I order a dresser , it had a 3 weeks delivery and fulfilled by one of their internal parter, on delivery date after multiple follow up from my side they came to know product will not be delivered also they don’t even know when it will be delivered also, they are not having any tracking with their internal vendors, worst experience

Emmile is the best! Tiler was a sweetheart! Going to do more business with them soon.

A huge shout out to Emmilie for helping us find the right mattress, base and pillows. I will be back soon for a new couch! Thank You!

(Translated by Google) Emmilie has a good experience, she treated us well, she speaks Spanish well, she helped us well (Original) Emmilie es una buena experiencia nos atendió bien habla bien el español nos ayudó bien

Enjoy shopping at Ashley's! They always offer a wide variety of furniture. And our recent salesperson, Saly Siharaj, provided excellent assistance. We're very pleased with our purchases! Will be returning for a few more items.

Sally and Braxton were both awesome. We wanted to purchase. However, there was no way to take delivery.

Alex was most helpful! Store is a little speedy but they have some good deals

Julissa was our salesperson and helped us out a ton! She was friendly, wasn’t too hovery, and helped us move some furniture around in the store to figure out just what we wanted. Tiler was also very helpful in the process. We really liked their selection as well! Would recommend shopping here!

Emmilie was great. I showed her a picture of my vision and she helped me pick out everything. Tyler was also amazing. Highly recommended both of them!!!

I’m writing this as I am looking for the stores phone number. We’re going on now working the past two months on getting the store to refund the erroneous charge on our account. Also, note that the in-store credit card should be criminal! Buyers beware: sign up for the in store “Fortiva” credit card and there’s an annual fee! Also note, fortiva offers NO phone call option, NO website, and NO app. Thus, you must wait for statements and if you have any false charges you need to dispute you must do so in writing. We’ve done the latter with no help from Fortiva. The store erroneously charged our Fortiva account for a replacement headboard WITHOUT our approval. The store used the Fortiva credit card number they saved without our knowledge or permission.

(Translated by Google) 👍🏼very good furniture store, all my furniture was bought at Ashley👍🏼 (Original) 👍🏼muy buena muebleria todos mis muebles los e comprado en ashley👍🏼

We purchased a couch on September 1st. It had to be ordered. We were told by the sales person 4 to 6 weeks for delivery, but it could be as early as 2 weeks. Six weeks later, here we are and no couch. We contacted the sales person a couple of times directly. She told us she would check on it and get back to us. We never heard anything back. Today we contacted the store directly, and now they are saying their standard lead time is 12 weeks! That is not what we were told and 4 to 6 weeks is what is listed on the sales agreement. The person at the store said that 4 to 6 weeks is not correct. Why is it listed in the sales agreement and why are your sales people telling buyers that!? If we had known about the long lead time, we would have gone a different direction. Not sure they could sell furniture if they told people it would be 12 weeks before they get it. We are upset about their misleading sales tactics.

My husband and I were in the market for a new mattress, Renee was so knowledgeable and helpful! We were able to quickly select our purchase.

Highly recommend you shop ELSEWHERE or have all deals and/or commitments in writing.

Sonia was outstanding on her customer service

Emmilie did a great job helping us and getting us the best deal possible. :)

Great experience! Was expecting a pushy salesmen but Rob was all but that! He was great. Went above and beyond to find us everything we needed for our new home. Thanks Rob!

Great selection, great prices. We needed a larger table for our dining room. Found the perfect table and bench and in stock. The young lady who helped us was great!

We recently had the pleasure of working with Renee at the Ashley Store in Rogers, and we can’t recommend her highly enough! From the moment we walked into the store, Renee made the entire furniture shopping experience enjoyable and stress-free. She is incredibly knowledgeable about the products, offering insightful advice without ever being pushy. Renee really listened to our needs and helped us find the perfect pieces that matched both our style and budget. Her warm personality and genuine care for her customers set her apart from other salespeople we’ve encountered. Renee was patient, attentive, and went above and beyond to ensure we were completely satisfied with our purchases. If you’re looking for someone who will provide exceptional service with a smile, Renee at the Ashley Store in Rogers is the person to see. We couldn’t be happier with our experience and will definitely return to her for future furniture needs!

Madison was very friendly and helpful. She wasn’t pushy like some salesmen.

I want to say that they helped me with everything and answered all of my questions and was so helpful and kind 😊 if you want great service and great bedding furniture ect they are a must

Would give them a zero if it would let me. Steer clear of this place. Lies, threats, and mistakes over furniture.

Chandler Rich was very professional and very helpful when I decided to purchase living room furniture! Can't wait for it to be delivered!!! LOVE ASHLEY'S!!!

We bought sleeper sofa 3 headboards and frames and two leather chairs and were in and out in less than an hour! Albert was great to work with and a big help!!

Rob was very professional, knowledgeable and provided exceptional service. We hope to follow up with him later this week.

EDIT: We recieved our order a couple days ago, and while everything was nice and beautifully built, we found out we were straight out lied too. It is part of our own fault for trusting a sales person and not investigating the receipt before leaving. We were told multiple times we were buying a 3 piece couch and an entertainment center with an included protection plan for $2k. Turns out we actually purchased a 5 year protection plan that we were straight told 4 times was included for free, a 2 piece couch despite being told a 3 piece multiple times, and an entertainment center. The sales person straight out lied to us. DO NOT SHOP ASHLEY unless you plan to inspect every aspect of the sale. Ensure proof is provided for literally every single thing you are buying to make sure it is what you are actually buying before leaving so you don’t get screwed like we did.

Madison Barton was wonderful to work with and extremely helpful in helping me furnish our new lake house.

The prices at this store are higher than the online prices. I asked why there was a difference and two employees mentioned that this is a franchise owned store. I was going to buy a mattress and bed frame but after seeing the price differences I decided to purchase elsewhere. I mentioned that if the store isn’t going to charge the same price as the corporate locations (i.e. online) then it’s not fair to the customer to pay more. It was very misleading .

Madison was amazing. She was patient and knowledgeable. I will definitely buy from her again.

Chandler did a great job at helping us select furniture for our apartments. Ashley’s has a wide variety of furniture ranging from traditional to modern and contemporary. Highly recommend stopping by for beautiful furniture and friendly service.

Came in to buy a sofa. Julissa was our sales representative. We informed her we had just moved to the area and were looking to buy a sofa and have it by this week. We found the one we wanted, and were well into the purchasing process when she told us that we were not able to get our sofa this week, but it could be delivered by next week. We asked if we could travel to the distribution center to pick it up. She said we should be able to, called to check and gave us the address, which she neglected to mention until after we paid, was out of state. I will no longer consider Ashley furniture in the future, nor will I be recommending Ashley to anyone looking to buy furniture.

Chandler Rich helped us get the perfect loveseat and tv stand for our media room! We will definitely buy from Ashley Furniture again! Go see Chandler!

Please stop allowing pets in the store. These are NOT service animals. It makes customers not want to shop there. It’s disgusting. I love animals but they do not belong in stores or restaurants. PUT A STOP TO IT AND YOU NEED TO ENFORCE IT! This goes for the Fort Smith store as well. Please run your business properly.

Chandler and Madison were so helpful in helping me find just the right living room furniture combination to suit my style. They lugged furniture cushions to different sofa and chair combinations, perused Pinterest with me, and gave fantastic advice to help me customize to my exact preference. Great experience and will shop here again!

Great sales rep and service. And a great price on very nice chairs for our dining room.

Alex did such a great job showing us options that for our budget. Easy walk through the process for my wife and I. Will return.

Julissa and Braxton are great !

Word of caution on warranty purchase if you buy from this furniture store. We paid ~10% of the leather couch cost for a warranty on a new purchase of the couch over a year back. The couch had a stain, and we filed a claim more than two (2) months back. The technician from the claim company took ~4-6 weeks to visit, and said he would replace the couch cover for the portion of the stain. It has been over a month, we didn’t hear back from the technician/claim. When called, they said the technician never sent the report. Stay away from buying warranty from the furniture store! They will charge you good money on the warranty, but claim processing is really bad.

Really enjoyed working with Emmilie! She was very thorough and helpful-thank you so much!!

I had the best sales person ever she was very kind and friendly make sure you ask for Julissa !!!!!

Worst furniture store. So many hidden policies. Not trustworthy.

Emmilie was awesome thx!

Rob completely took care of us. We are very satisfied. We worked with others in the store as well and everyone was supportive and helpful.

My wife and I went to a couple of different furniture stores and Jaidyn here at Ashley took the best care of us by far!

Chandler answered all of our questions. He is refreshing, very personable. The outdoor glider was comfortable and pretty. I did not visit Ashley's looking for anything like this but the style and price were right. Really looking forward to the delivery.

Sonia helped us pick out the perfect couch!

Sales rep was very knowledgeable about producks, I compared prices somewhere else, but same products cost more.... definitely recommend this place

Albert was very nice! He talked us through what we needed and was very helpful

Sonia provided exceptional customer service during our recent visit to Ashley furniture store. She was extremely knowledgeable about the products and was able to answer all of our questions with ease. Sonia paid close attention to every little detail we were looking for in a sectional sofa and helped us find the perfect one. I highly recommend her services to anyone in need of furniture assistance. Overall, Sonia's expertise and attention to detail made our shopping experience enjoyable and stress-free.

The woman who helped us was very quick and efficient. She was so kind and helped me feel good about our choice.

The lady that helped me is amazing! Even though I was being a lil bit picky, she patiently showed me all the items avialable related to what I was looking for and I did find one that suits my needs. Thank you for all your help and for listening to my "needs". Overall, it was an awesome experience with that saleslady.

Our salesman Albert did a great job helping us find exactly what we were looking for…. Actually better!! His customer service was amazing and Tyler in financing was extremely helpful and got us a great deal

Madison was amazing!! Thank you for helping us find the perfect sectional and rug!

Very easy to purchase furniture with Ashley’s. They are up front and tell you exactly what you’re paying for. Even saved us some money in the process.

Madison made our purchase easy!

Amazing customer service. Shout out to Jayden for going above and beyond for us!

Emmilie and her manager we very helpful and friendly. Would definitely shop ther again.

Very good store ,very good quality and excellent people

Madison & Brett were very helpful, friendly, & knowledgeable! Great experience & can't wait to get our new furniture!

We shopped for a new couch the first part of July. I wasn't particularly looking forward to this because I view furniture shopping in the same category as car shopping. Rob Ortega was our sales person. This was probably one of the most stress free furniture shopping experiences I've ever had. I can't say enough how I appreciated his approach to selling. He was extremely helpful in the store as well as after the sell when I had questions. He was very quick to respond if he was not able to answer immidiately. He followed up on delivery day as well. I can't say enough about how you made this a pleasant experience. Thank you Rob.

Sara was very kind and helpful. Very welcoming atmosphere!

They went above and beyond to give us the best service that we have had in a long time. We will be definitely doing business there there again

Enjoyed our visit to the store very much too very fine. Young men helped us decide on some furniture for our new home very professional and courteous.

I don’t even want to leave a one star cause the Lack of support and lack of customer service I have received is 0. I spent 4200 dollars at this store, sat there for two hours trying to open a credit card with them, and set up my order to be delivered. When my order reached my house the delivery guy wanted to just leave it at my door and I know that I did not set up my order to be placed at my front door. Delivery driver was super rude, condescending and disrespectful. Had no Compassion understanding, and also seemed annoyed that I was asking questions. Then I called the store with no help and was told I could return my order if I wanted too. I was not rude when I was speaking to the manager. Also I was passed around and told you can get a gift card, for my troubles for 150.00 dollars!!!!! Are you kidding me! Well that never happened cause no follow through. I was also told the General manager would call me it’s been two days and each time I’ve had to follow up to see if this individual is going to call me. The lack of customer support and communication is very much under par. I would not recommend buying furniture from the store. I also recommend that this team understand that customers are what keep the store open. At this point I am very upset and disappointed in the service they offer.

Kenneth and summer were great to work with. Kenneth helped us pick out a dresser and made the process easy!

I just bought some furniture from Julissa at the Rogers, AR Ashley Furniture Store. She was so professional and easy to work with. She showed me furniture that met my needs. I already own some Ashley furniture from previous purchases in another town. I really like their products and variety of what they offer. If you find yourself going to the Ashley Furniture Store in Rogers AR be sure to ask for Julissa. She gives great service.

My husband and I have shopped across NWA looking for the perfect patio conversation set that was not only well built, but also comfortable and aesthetically pleasing. I’m glad we decided to visit Ashley, as it’s not typically where we’d think to shop for outdoor furniture. To our surprise, they had a nice, unique selection compared to all of the home improvement stores and those stores that specialize in outdoor living. We purchased 3 swivel rockers, 2 love seats, 3 ottomans, 2 rugs and 3 side tables, all within our budget thanks to Kenneth & Summer. We are VERY pleased with the customer service, commitment to quality product and overall experience we received at the Ashley Store in Rogers, AR.

Jayden did a great job helping me through the process of buying g a new bedroom suite. I am truly grateful for all the assistance he gave me!

You know, not a fan. It's like Glengarry, Glen Ross, only with furniture instead of time-shares. They really want to sell you stuff, but not all that interested in helping after the sale. And you had better think long and hard within that 10-day return window. Pro Tip: I wish we had just paid the extra cash for Love Sac; I'm sure the overall experience would have been worth the extra. No sweat, Ashley. I won't be back.

Pavani was great sales woman! She was excellent!

Madison was amazing!

The service I received was outstanding. I came in needing something that day and my sales associate, Ryan, helped identify the pieces that were immediately available. All of the staff I interacted with were friendly and helpful. I will start my search here next time I need furniture.

We went to Ashley last weekend for a new sectional for our living room. Madison greeted us and helped us find the perfect one for us! She went through all of the details and helped with communication through the delivery process as well. She was available through text message to answer questions as they came up and to help us add additional items to our order we decided we wanted. We went back this weekend for some outdoor furniture and Madison helped us again. She was available for any and all questions, measurements, and just really helped us find what we were looking for. Our furniture is excellent quality and a great value. We recommend Ashley and especially working with Madison.

Rob was very nice, patient and respectful.

Excellent service

Great sales personnel

Emily and Rob helped my husband and I at the Rogers Arkansas location. They both were professional and knowledgeable. Buying furniture is a major financial obligation and with the selection at Ashley furniture as well as the exceptional customer service Emily and Rob provided it made our Purchase worth it. Monique Rowlett

Fantastic

I was a previous customer of this store and made purchases of around $10K. At that time the sales rep response was good. This time expecting the same response, I walked in with the intention of buying outdoor furniture. But the sales associate yesterday (man in white shirt) just pointed out the direction and asked me to go figure it out myself. I walked in with the intention of buying but with such cold response, I changed my mind and went to a different store. So do you guys decide whether to assist a customer based on your mood ?

I’d like to give a shout-out to Sara! She helped us right as we walked in, she pointed out a few things that we were looking for and made it breezy to purchase.

Sara helped me find the perfect bed and mirror! So excited about it!

We recently were browsing for sectionals. The design, and color options at this store were lacking and unappealing. I was unimpressed with the prices as they were very high compared to neighboring furniture stores. We may come back to browse other items. However, the sofas and sectionals are just not appealing and overpriced. The service was friendly and we appreciated that.

Not the biggest fan. Their furniture is nice, but their customer service isn’t. When I was trying to apply a store credit and promo to an order, I had a jump through a couple hoops in order to do so. I was pretty frustrated, but attempted to remain calm on the phone call. The person on the call I talked to didn’t. She was rude, questioned me about a few things, and just overall wasn’t pleasant to work with. So I’m not A big fan, but now I’ve used my store credit and have a matching piece of furniture. Let’s just hope the delivery actually happens on time. I’ll probably never go back.

Kaleb was great to work with!

Tyler waited on us with exceptional professionalism. And Sonja was very knowledgeable about the products. Great staff! So friendly!

We had a wonderful experience. Thanks for all your help!

Kaleb was extremely helpful and gave us an incredible experience. He walked us through the whole process and made it easy. We love our new couch. Thank you Kaleb!

Ashley Home Furnishing Specialist Located at 4323 South Pleasant Crossing, Rogers, Arkansas. My wife and I had a wonderful time shopping for a Bedroom set. As soon as we walked through the doors there was a salesman named Kenneth and his team executive came up also. Listen, Ashely is running a sale and I mean a SALE. If you are looking for furniture and home Furnishings you must check this out before the sale is over. The prices are so good we couldn’t believe it. The team executive name is Summer she was outstanding and very knowledgeable about every aspect of the sale that was going on. The staff was courteous and guided us through the paper work with ease. Don’t miss this sale go into the store rather then online it is better. With the price we received we were able to eat dinner out.

Renee was great to work with, she was not high pressure and allowed us time to discuss privately.

Tyler and Albert- mattress experts.

Madison Barton you are amazing and truly came through for my family when we were in need

Jayden and Whitney were very pleasant to work with and provided excellent service.

If you're looking for furniture for your home or business, this is the place to go to find those unique or must-have furniture . Look up David Watkins he will find you the beautiful furniture you're looking for.

Bought a nice recliner thanks too Dax!

I went to Ashley furniture looking for a bed set and from the moment I walked in I was received very well. Ryan helped me and answered all my questions, he even offered me options that I didn't know they had available, I came back the next day and thanks to Ryan I came out with what I was looking for and at a very good price. Thanks Ryan

Bought some furniture from Emmile, not sure I spelled her name right, but not only did she show me many different chairs, she told me the difference in them all. She went above and beyond what I was looking for. She was very knowledgeable and courteous. With this new market of store that are here today, and gone tomorrow. I know I made the right choice buying here. Her professionalism has made it easy for me to know I got a great deal and if I need any other furniture I know where to go.

Princess was very helpful and the service was very swift! Would 100% recommend others to come here!

I had the pleasure to work with Princess and she was extremely helpful. She knew what was best for my needs and for sure was up-to-date with modern decorations/interior designing. She made us laugh the whole time and did not pressure us while we discussed. The furniture selection was wonderful. I haven't gone here in a hot minute and did not regret my choice one bit. Highly recommend.

I had a great visit when shopping with Princess, she helped me when making the decisions I wanted for buying new furniture. I would recommend Princess to others!

Great service. The flexible delivery times work best!

My wife and I recently made a purchase at the Rogers, AR store from Ryan. Ryan was knowledgeable, answered all of our questions and great to work with on our purchases. He followed up with us to ensure our satisfaction with the items we purchased and delivery! We have in fact returned to purchase additional items from this store and Ryan because of our first experience a couple of months earlier. Great job Ryan!

Omar was very polite and kind. He patiently showed me around the showroom floor and helped me find some perfect pieces for my apartment.

Omar did a great job. Would recommend him and this store to anyone with furniture needs.

We had a house fire in July 2023 & lost pretty much everything. Ryan at Ashley took care of us & was so patient in the meantime with me changing my mind a million times. Thank you Ryan & Ashley for everything!

Good experience and Omar was very helpful.

My wife and I were in the store in Rogers, shopping is not one of my favorite things to do , but we were Lucky to have Renee Charest as our sales person. She is very nice and she made the shopping experience a pleasure. We will be back very soon to place our order.

I love the Ashley’s Home Furnishing in Rogers, Ar. My Husband, Gary and I will always check there for things first because of one employee, Ryan. He always makes sure we’re happy and taken care of whether He’s there or off work. He’s a valuable employee and has great customer service. We furnished most of Our new home there because of Him. Margo Grant

My husband and I were in your store in Roger’s and had a great experience. We are moving soon and need many things for the new home . Our salesperson was Renee Charest, we told her we were just looking at the moment , and that was no problem for her . She was very knowledgeable and very nice . We will definitely be back when we are ready to buy our furniture . Thank you Renee , you are a great sales person.

I was in there the other day and the store was really wonderfully set up. Renee helped my spouse and I, and she was so helpful. As soon as our house is ready, we’ll be back in the buy from her. A great experience.

We had pleasure working with Pavani and happy with the overall experience when buying furnitures at Ashley Store. Pavani's expertise in interior design, attention to detail, and patience were evident throughout the process. She listened to our preferences and provided valuable recommendations, ultimately helping us find the perfect pieces for our home. Pavani's professionalism made the entire transaction smooth and enjoyable! Highly recommend working with her.

I have been to this store couple of times and was helped by Jullisa. Got my sectional from there which I love the most. She is really knowledgeable about all the furniture pieces they have in there. I would strongly suggest you guys to go in and ask for her to get the great pricing. Will surely be back to buy the patio from u Jullisa.

Incredible nice and helpful. Will return!

This was the second time we bought from Ashley's and we were pleased again with the shopping experience and ultimate purchase. Couldn't give 5 stars because when delivered there was no adjustable base. Backordered for 2 to 3 weeks. The most important part for my wife with back issues. Very disappointed but I know how these things happen. Sleeping on new mattress though. This is really what you call a FLOOR model. I would still give them a try again for other furniture needs.

I finalized a sale with the team today and the sales associate Rob Ortega truly MADE the experience - it was wonderful! The time we spent together was collaborative and I was truly listened to when it came to likes/dislikes, budget goals, and concerns. I also had the pleasure of meeting his manager, Summer, and prior to finalizing the purchase, worked with Madison from the sales team on picking out some of these pieces and she was very collaborative and open as well. All around a great team of people, who made the process of buying furniture (brought on by moving, which is stressful enough) much easier than I anticipated. I know where I’ll go next time I have a need to purchase furniture items.

Just bought a sectional from Emmilie last week and she was super helpful! It was really amazing that she spoke English and Spanish as it made the experience so much smoother.

Emmilie is amazing! She was super helpful in finding the PERFECT Tempurpedic mattress for me and my fiance! Cannot recommend her enough!!!

My sister and I came here for some furniture since we just recently moved and the sales lady Emmilie was the most helpful and patient since I’m very indecisive. She was very quick and professional answering any questions I had. Will definitely recommend this store to anybody who needs furniture.

Major upgrade from the previous owners and management. Excellent experience this time around. Kenneth and Summer were extremely helpful and knowledgeable. Most accommodating and polite. Earned repeat customers.

(Translated by Google) Good attention (Original) Buenas atenciones

Braxton was great and so helpful. He made sure we knew all of our options. Just the right amount of help and not hovering. It was a great shopping experience!

Rob was excellent to work with! Very personable and helpful. Was a light and day difference from the last time I went to an Ashley store, which is why I ultimately came away with a sofa this time😂 Thanks Rob!

Wonderful service! The workers are very kind and help you find the product that is most convenient for you! (Princess)

Braxton was great to work with! He answered all of our questions and made sure that we knew about all of our options! He didn’t pressure us or hover too much. He made our out of town shopping experience easy and fun!

Emmilie was very helpful! I was looking for furniture for my new apartment. I will definitely be back!

Wonderful customer service amazing merchandise coming to this wonderful store store it's a must in this and Emmilie M you are amazing thank you very much amazing job

My wife and I were at Ashleys earlier this week looking for furniture for a house that we are buying. We were met by Emmille at the entrance, who greeted us with a friendly approach, so we didnt feel jumped on. We told her what we were looking for and she walked with us around the store making suggestions that we really liked. When we get everything finalized, we will definately go bact to Ashley and ask for Emmille to help us with our purchase

Emmilie was super helpful and helped me find the perfect couch set for my home!! Will definitely be reaching out to her for future purchases!

We had the pleasure of working with Madison when buying furniture, and we couldn't be happier with the experience. Madison’s expertise, attention to detail, and patience were evident throughout the process. She listened to our preferences and provided valuable recommendations, ultimately helping us find the perfect pieces for our home. Madison’s professionalism made the entire transaction smooth and enjoyable! Highly recommend working with her.

We recently purchased furniture from Madison, and the experience was exceptional. Madison was knowledgeable about the products, attentive to our needs, and incredibly patient as we explored different options. She guided us through the selection process with professionalism and genuine care, ensuring that we found exactly what we were looking for. Her friendly demeanor and willingness to go the extra mile made our shopping experience enjoyable and stress-free. We highly recommend Madison to anyone in search of top-notch service and quality furniture.

Braxton was great with helping me find the perfect couch. Very happy with my purchase.

Madison was very knowledgeable and was a huge help with picking out our furniture. The overall buying experience was great and seemless. I would recommend her for all your purchasing needs. She’s quick and thorough!

Princess, one of the employees, was quite respectful and thoughtful when I needed help. Great staff and service here, and the quality of the furniture is just my cup of tea. Invest your time here, and you will not be disappointed!

Princess was great! Very helpful!

Thanks to Princess assistant! my furniture shopping experience was a solid 10/10. She guided me through various options, taking into my preferences and needs. Princess's patience and attention to detail ensured that I found the perfect pieces for my space. I HIGHLY recommend Princess for her outstanding service and expertise in making the furniture selection process enjoyable and successful.

Princess was super helpful and I would definitely ask for her when I come in again

Kenneth and Summer were amazing when helping me and my boyfriend find a new mattress!

Summer and Kenneth were great. They got us in a new couch and love seat with the best possible price. We never felt pressured during the entire process and I 10/10 recommend. We can’t wait to have them delivered!

Madison was super helpful in the process of buying my mattress! Make sure you ask for her if you go!

Told the salesperson what we were looking for, and in minutes, she had taken us to what we wanted. Also, we found some great lamps we weren't looking for. Prices we thought were good.

Such a great team on helping and the girl Madison that helped us out so much!!! We appreciate the service and help that you gave us!!!! You rock keep doing what you're doing girl!!!!

Pavani was exceptionally helpful and accommodating to my husband and I in picking out a perfect couch for our home! She gave great suggestions and was very knowledgeable about all of the latest technology. She was so patient with me as I went back and forth on options, and had perfect sales woman etiquette! We feel very blessed that she got to us first.

Pavani led me to what I was looking for. She knows the store very well. Plus, she was communicative when I had a question before finalizing my order after leaving the store. - Delivery is fast!! Thank you Pavani.

Kenneth and Summer were great in helping us find the perfect furniture!

Very warm, friendly and detailed. Chandler made it very easy for me! I really appreciated him!

If your looking for affordable good quality furniture you need to go see the folks at Ashley Furniture. My sales girl Pavani is a doll and very knowlodgle. She knows the furniture and the quality of it. I told her what I was needing and she immediately pointed out different options for me. Best thing is she is not pushy like most furniture sales people she showed me explained and let me decide no pressure. 100% will go back and hopefully do business once more with Pavani. Guys ask for her when you go and let her know Rosa sent you. Also they have an amazing Memorial Day Sale you can not miss it.

Kenneth was the best I’ve ever had in a store. It was his first day when I came in, and my wife and I were his first customers ever. He did nothing short of amazing and helped us find exactly what we were looking for. Will absolutely be back to see him. Thank you, Kenneth

The staff was very friendly and not pushy, allowed us to shop one person made contact with us and we found him when we were ready to buy... Other furniture stores could learn something here for sure!!

Knowledgeable and courteous sales staff and management. Great outdoor furniture shopping and purchase experience!

Dax was amazing. He was very attentive, knowledgeable and fast. I previously visited this Ashley in Roger’s and chose not to make a purchase because of the previous sales people, but Dax changed my perspective and I can’t wait to receive my furniture.

Sonia and Tyler gave us the attention and service we needed to get a lot done in a short amount of time. We will be returning!

Great customer service.

Very helpful and knowledgeable. Went the extra mile.

I purchased 2 recliners on September and in 3 months I started noticing the cushions are going down and sofa looks very uneven. I was suggested to get the insurance and I have 1 year of manufacturer warranty so I reached out to manufacturer to fix the cushion or if they can replace just the cushion or seat. I have reached to Ashely Store support and also i have reached out to the insurance company. Unfortunately no one helped with the issue. But the response I received is that it is normal that the cushions will become uneven because of the usage but the surprising part is that how come the cushion go down in just 3 months. It means do I have to replace th sofa every year I never had any issues with the recliners before I used for 5 years for my previous recline sofas And even the insurance I got also won’t cover this issue. I really had very bad experience buying sofa at Ashley Store and especially the Manufacturer Mathis Home

Madison helped us more than any furniture sales person ever has- gave us great options and didn’t try to steal us into something we didn’t really want. Thank you Madison!!

Very bad experience with an order for California king bed. No communication from store on delays and I kept on following up to hear a new date every time. I expect atleast a courtesy call Incase of delays. I finally had to cancel the order after more than 8 weeks of wait for bed, which was supposed to be 3 weeks delivery when I ordered. Never going back here.

Been hunting for furniture to outfit a house and wanted to see what we could find. Typically we find Ashley to have good quality stuff. Walked in and met a lady at the front door and asked for recliners. She took us to couches with built in seats. We said we wanted stand alone recliners and she took us to more couches with recliners. At that point we just walked off and started looking on our own. She just browsed her phone and we guided ourselves around. Layout of the place is a bit overwhelming and the lady not providing any support really turned us off from this location. Also, no guns allowed, for whatever reason.

Had an awesome shopping experience. Madison was totally professional & extremely knowledgeable of the items in the store. She helped us find what we wanted. Every employee was very friendly that we encountered. We have purchased in the past, & would recommend Ashley Furniture & Sales Representative Madison.

Braxton and Summer are highly professional store personnel who truly cares in giving the best customer service to customer..very keen of aligning with customer needs and offering recommendations as needed without pressuring the customer… truly outstanding and should be salespersons of the year.

Very nice store with professional sales force.

10/10 recommend Ashley Furniture and their team! I didn’t feel pressured being there Instead they let me look around until I was ready. Braxton was great, very informative and patient with me. I would specifically ask for him, If I were to purchase from here again!

Had excellent service. The girl did great explaining things to us. Manager gave us a good price for two chairs.

I had the best experience, this store has amazing selection with tons of options!! I HIGHLY recommend and appreciate Omar, he helped us find exactly what we were looking for and was incredibly kind, patient and knowledgeable!! I’d recommend asking for Omar if you shop here, he wasn’t pushy at all. Perfect salesman!

Awesome store great selection! Omar was excellent I wouldn't talk to anyone except him. So if you're gonna shop here make sure to ask for Omar!

Amazing Staff. Very friendly and helpful! The store has so many beautiful choices in furniture!

We purchased a new sectional from Ashley today. Pavita made the process quick and easy. Delivery is scheduled in about a week.

Found a perfect dining table set, coffee table AND a new TempurPedic bed with Madison’s help. I told her my style, my budgets and she found me good deals and pieces that I’ve been looking for. Madison’s patience and friendliness with my toddler also helped make a big shopping experience painless and pleasant.

Great selection and amazing customer service!

Great to do business with. Omar was very helpful and professional!

Always a pleasure to shop there.

Man, we had an epic shopping experience at Ashley. The most friendly and helpful staff I’ve honestly ever seen. We didn’t want to leave! Thank you Madison, Chandler, Dax and Summer- and 2 other lovely ladies I’m name forgetting and desk techs for being so kind and welcoming. And while we were making friends we found a beautiful leather couch and the perfect bookcase that we were searching for. Our helpers gave us space to browse but were always nearby for questions. I highly recommend coming here, you won’t regret it.

We went in today (the 4th furniture store we've been to recently) and immediately felt welcome and comfortable. Chandler was the rep that helped us and he was so great! He told us about all the options we had while couch shopping and, while he knew so much, he double-checked anything he wasn't sure on. We are looking forward to coming back tomorrow and buying a sectional we picked out and a coffee table from him! The store was super clean, there were lots of affordable options, and financing sounds like it's a good deal.

The best experience! Chandler did a great job!

Albert & his manager were extremely helpful and informative! Could not have been a more pleasant experience!

We had the best experience at Ashley. We’ll definitely be going back. Sonia was fabulous. She was very knowledgeable, friendly & efficient. Loved her! Thanks Sonia!! We’ll see you soon!

We had a wonderful experience! Madison answered all our questions and made sure we received the best deal possible for our needs. Also, huge thank you to Summer for assisting and helping with our purchase! Thank you both!

Friendly service

Renee was an absolute pleasure to work with. We told her we wanted to look around, she gave us plenty of space and wasn’t pushy. They worked with us to get furniture we would have never thought would be in our budget. 100% will be back in the future!

Everyone was very friendly and helpful. Princess was very helpful and professional. Summer was also helpful with her assistance in the purchase.

David went above and beyond to make sure we were getting exactly what we wanted. Very friendly and helpful staff without being overly pushy!

David was extremely helpful and professional! We had a lot of furniture to purchase for our new home and he was very helpful and knowledgeable on the products we were interested in. His helpfulness and professionalism made what should have been a daunting task easy and enjoyable! Thank you so much, David! 😃👍🏼

Absolutely great experience and great deals! Sonia and Summer helped us find our new bed and they were extremely nice!

My husband and I have been in a few different Ashley stores but this one has by far been the best one we have been to. We were helped by Braxton Gunneman, he helped us find everything we were looking for and showed us a few extra options. He was very helpful and friendly and helped us get the best deals possible. I would highly recommend going to Braxton at Ashley Home Store in Rogers, Arkansas for any of your furniture needs.

Fabulous service, product and pricing. Greeted immediately, found the livingroom set we were after right away. In and out with purchase in less than 30 minutes.

Do not buy in this store, it is a scam with the Syncb bank, they have us paying a lot of money and charging us an interest of which we were never notified,

Super helpful staff! Highly recommend if you're in the market!!

Excellent , knowledgeable and very friendly staff. Will definitely do business again.

Getting excited about my new sleeper sofas.

One of the best experiences I’ve had shopping in awhile. The associates don’t pressure you or follow you around the store and allow for you to shop on your own. I worked with Madison and she was SO helpful and knew all the inventory in the store. I was able to find exactly what I needed and have it delivered in a week.

Braxton is the best hands down!

Madison and Dax were phenomenal to work with! Neither were pushy, both very knowledgeable, and helped me find exactly what I needed! It was an amazing buying experience!

Julissa and the manager were so great! We had a wonderful experience and will be going back to finalize our purchases. It was close to closing time and they were happy to stay as long as we need.

I walked into the store with no intention of asking for help as this was only my second time in the store since living up here in NWA. The reason for not visiting was tied to all the stories I had heard from other friends about the bad customer service years ago and boy were they not great... Welp, this evening I was shocked in a good way. Madison who is as sweet as can be was lovely to have convo with as was her manager Summer. From beginning to end was treated with nothing but kindness and both were very genuine at heart. I also learned about the new management that had taken over around 2+ years ago, and wow was it night and day from what I would have guessed. I now will make sure to share this experience with all my friends including those that need to give it a new chance, as I did as well. I would highly recommend working with Madison and Summer. I am not one to write reviews but these 2 made it very deserving. Madison keep up the great work.

Sofia and Summer were a wonderful help to us when we went twice over the weekend to try and choose a king sized bed. Sofia was very helpful, not pushy, knowledgeable, and had her manager Summer, come help when we had more questions. We went back the next day and they showed complete patience and understanding as we continued to try out beds and wander around the store thinking! A great experience as far as customer service. Update: you must buy a mattress cover from the store (on the same ticket) if you are at all unsure. No returns or exchanges on the mattress if you bought a protector separately. Also NO returns on the adjustable bases after 7 days (we didn't even have the items til after 14 days, and definitely haven't had a good chance to try it long enough to know if we like it). I would not have purchased the adjustable base from Ashley if I'd realized this and have learned a lesson.

Madison helped me complete my living room with the perfect accent table as well as coffee table. She was patient with me and also gave me a wonder deal I could not refuse. If purchasing I would ask for her!

Awesome service! Madison was a huge help shopping for living room furniture, I would definitely shop here again,

Great experience. Great furniture. Special mention to Pavani, who was professional and patience in understanding our requirements. Thank you.

Great selection, helpful and knowledgeable salespeople. Helped us find the perfect setup for our living room.

Ashley Furniture in Rogers is a great place to buy your furniture! Dax and Summer are Excellent to work with. They found us exactly what we wanted! They are super friendly and professional!! Thank You!!

Very helpful and attentive to our questions. David Watkins was our salesperson and he was very personable and professional.

I had Braxton as my salesman. Best salesman I’ve ever worked with! He was kind and very patient. Excellent service. The manager was equally as nice. Would not shop for furniture anywhere else!!!!!

I had a great experience in-Store this past weekend. Albert was awesome and really helped us find what we were looking for. I was told the chair I had purchased was in-stock and delivery was set for today (2/13). I wasn’t given a window for delivery, but I completely understand that that isn’t always available. I took off work today in order to ensure I could sign and receiver my delivery whenever it came. Unfortunately, my order never came. I was called this afternoon to schedule a delivery, which was odd. After speaking with a couple of (extremely helpful and friendly) members of customer service, I was told that my order was indeed scheduled for today, but it hadn’t been put on the truck. I was told that it was because of inclement weather, but I was also told they had normal deliveries being carried out today and that the earliest I could now get my shipment is this Saturday. I really can’t understand why I wasn’t notified of the change in my delivery. The fact that it was never loaded onto the truck would make me assume this was decided relatively early in the day - ample time for me to still go to work instead of wasting a day. And yet - no communication. I was offered a small discount on my order, but that just doesn’t make up the money I lost today. I understand things can happen, but the lack of communication on the issue will assure that I do not return in the future. It’s a shame because everyone I’ve spoken with has been extremely kind and helpful. That unfortunately does not change the fact that I will rely on more reliable stores in the future. Edit 2/14: It is fine to intend to correct an issue moving forward. It does not correct the issue at hand. This confirms I will never be returning.

Never been to shop here but one of your "specialists" leaving seven or more copies of their business card in the community mailboxes is not acceptable. This is lazy, literring, and unwanted soliciting. Do better. All these are now in the trash can. Was it worth printing? (For reference, these were sticking all in the cracks of the mailbox sticking from the edges)

Omar listened to my description if what I wanted and took me right to the perfect match! He was polite and not pushy, which I liked a lot.

Omar waited on my mom and I today. Mom is 83 and can't walk well, so shopped in a wheelchair. Mom explained what she was looking for and Omar showed her exactly that. She bought the first chair he showed us and the first loveseat. He gave us a discount and we both walked out saying it was the best furniture shopping experience we had ever had. I will definitely look Omar up when we need furniture pieces in the future.

Our experience with Ashley's was very pleasant and satisfying. Pavani made it very easy for us. She was patient enough to listen to all our requirements and showed some exact match. Pavani does have amazing ideas about color combination and interior design. Quality of the products were just perfect. Thank you so much for the amazing products and service.

I had such a wonderful experience shopping at Ashley Furniture. From the minute I walked through the door I was met with Pavani. she was very courteous, polite, pleasant and professional. She is so helpful in finding the exact pattern and style I was looking for.

I was greeted by Pavani’s warm smile as I came into Ashley Roger’s store. I explained my needs to her as I just moved into a new house. She listened well and helped me find exactly what I needed for my new home. She is very creative and artistic and thinks outside the box. She also helped me to stay within my budget. I purchased several items from her and would highly recommend her services to family and friends! Pavani is a stellar consultant.

Pavani was amazing helping us with incredible patience and dedication and creativity to help design our bedroom with perfect matches and additions. We bought several things from her in several visits and most recently a rug. That is fantastic

We came in looking for a mattress. Whitley was quick to help, knowledgeable, and easy to work with. Buying process was as simple as could be.

I bought a TV Stand and a Sofa from Ashley Furniture - Rogers, AR. It was delivered as promised but the TV stand had damages which the store folks promised to replace. As the sofa was good I ordered another set and that is when the nightmare started. They brought in a piece and it was damaged so they took it back and I was told by the delivery person I should get a new piece but the Store Manager and associate(who was very rude) mentioned that they will fix the sofa and give it but not a new one to which I agreed. They brought another piece after 2 weeks which was also damaged even the delivery person was frustrated with the quality. On calling the store manager once again he said he will look into it. Another person called from delivery and said new order was placed for my sofa and will get it delivered the same week Friday but then on again reaching to Store manager he said he need to check and get back and he is on vacation. He never got back with update and on calling the delivery and then the store again the same store associate(once again was rude) informed my order is not confirmed. As I had a gathering planned(which was moved becos the earlier sofa was damaged) based on this sofa delivery is messed up and I asked to cancel this order itself. Such a bad experience with Ashley Furniture -Rogers and would never recommend it.

Chandler is helpful and very polite! Highly recommend him for all your furniture needs!

Nice clean store. Chandler was very helpful and knowledgeable. Will definitely be back.

Salesperson was very nice, helpful, and knowledgable.

I actually ordered over the phone so was expecting to deal with automated service. Nope, spoke with Daxon Grey (msp) and had great experience!

On our first visit and purchase from Ashley Furniture in Rogers, Arkansas, our experience exceeded our expectations. Omar and Tyler were exceptionally great to work with. They listened very well, understood what we were looking for and didn't try to sell us on something we didn't want. In the 2+ hours we spent in the store we never felt like a sales was being pushed on us. Omar was great taking the time to walk us around the store, show us different items, and he did a great job helping match colors! Very professional young men in explaining how discounts are applied, warranties, shipping costs, etc. - we didn't walk out of the store feeling like "what did we just pay for" - we were informed of all costs up front! Omar and Tyler made such a positive impression on our first visit to the store, we have no reason to go elsewhere! Thanks guys - we will make an appointment directly with you on our next visit!

Whitley let me look without harassing me or following me around! Her professionalism encouraged me to purchase the furniture I needed. I will definitely come back to this Ashley just because of her! Thank you Whitley!!

Rude , and lies, won't go back

My salesman Albert was Knowledgeable, flexible, polite and very patient

We’ve always received good service at Ashley. This is our third purchase from them.

I had a great experience here. I was shopping for my elderly father who couldn't physically make the purchase himself and Ashley was able to work around our limited purchasing ability and VERY specific needs to help us find the right chair for the right price.

Omar was a great help and made our experience pleasant.

Very helpful got a great deal!!

Customer sales and support was outstanding. Salesperson was very knowledgeable on options we were looking at. Delivery within 4 days of purchase. Worked with us on price. Absolutely outstanding!!

Ryan was very helpful in our search for furniture! Not pushy wich I appreciated!! Go to this guy!

The store manager was excellent ! Especially when corporate was trying to change the price of a item that was on sale . He went above and beyond and honored his word . It’s rare to find honest people. He deserves a bonus for his honesty. Brett is great.

Had no intentions on purchasing anything today but after 2 hrs our sales representative (Sonja) convinced my wife to buy a new table and chairs….and a rug….and a bench for end of bed. Staff was great to work with and very helpful.

Perfect recliner that meets my needs. Dion was professional, patient with my questions and used great details about the recliner. I'll return again soon to purchase a sofa. Thank you, Ashley Furniture and thank you, Dion.

Excellent experience working with Madison & Summer! Thanks yall for making it so easy for us. 😁

Excellent service with Pavani!

Great sales job!

TERRIBLE EXPERIENCE! They couldn’t find my loan agreement I did on line, I had to redo it. Then one of their employees was complaining about being cold. I jokingly made a comment for him to eat something because he is tall and skinny and he said maybe you should eat less! Needless to say I did NOT make my purchase, I left and will be taking my business elsewhere! He didn’t say it in a joking manor, he was being flat out hateful about it and not a single person in that store that worked there said a word to him. I will NEVER buy from there and will make sure everyone I know hears about what happened and knows to avoid that store as well. I have also already contacted the corporate offices.

Very helpful people that made things easy and smooth!

This was our second experience with Sonia in 8 months. She continued to search for the furniture we wanted until she found it as it was a special order item. We highly recommend her as your sales rep.

Braxton is as very helpful and knowledgeable with the products. Took the time to help us find exactly what we needed and get the purchase made.

Very nice and helpful.

Dax our sales representative is so helpful and friendly made everything so easy. And also Summer , She is always so nice and helpful. It's was always a great experienced going in this store,Definitely going back.

Alberto was great, he is awesome. Thank you.

Awesome experience with very knowledgeable associate. Ryan Boyer is extremely professional and courteous.

Do not do business with Ashley/Mathis. From false availability tales, to multiple damaged pieces having to be returned, to lies on delivery dates….spend your money elsewhere.

STOP CALLING ME. I WILL NOT BE TAKING DELIVERY OF ANY FURNITURE FROM YOU. I went into this store towards the end of August with a selection of furniture I'd found online. I really wanted this set. They were very accommodating, and placed the order for exactly what I wanted. I dealt with David B., and his sales manager, Summer. I was told at the time it shouldn't take more than a few weeks for the furniture to come in. No big deal, I was willing to wait for what I wanted. Near the end of September, I found out I was going to be moving for work at the beginning of November. I hadn't heard anything from the store, so I contacted them. I was told on the phone by a very disinterested associate that my furniture wasn't scheduled to be delivered until the end of October. I made sure this was indeed what was showing, and left it at that figuring it would be here in time before I moved. Second to last week of October, I stopped by the store on my way home to check in as I still hadn't heard anything. I was told then at the counter that they were showing that my order still showed processing, meaning it had not shipped yet, and they were showing estimates for end of November. I explained to them I'd be moved by then, and asked if there was any way to have it delivered to another store, or possibly my new address 5 hours away. I was even willing to pay extra. They assured me this was no problem, and that either my salesperson or manager would contact me the next day to set it all up. Next day came and went, no call. I called them the following day, explained my situation again, and was told the salesperson and manager were not available. I asked to speak to any manager. After a brief hold, I was told there was no manager available to speak to me. To say this pissed me off is an understatement. I decided right then and there I would not be going forward with this order, or this company. The day after that, Summer finally called me. I told her everything that happened, my conclusion from the experience, and why I felt that way. There is absolutely no reason no one was available to speak to me about this while I was still trying to work out the logistics of my move. Summer apologized, told me there is always a manager available, but that she understood and would take care of cancelling my order, That's the end of it right? Nope. This past Monday, I was contacted by the store needing me to call back and set up delivery. I called and told them this order was supposed to have been cancelled by Summer and I had already moved. At this point, I've already filled the space this furniture was meant for. I was bounced to two more people before someone got on and said they understood I needed to schedule delivery. Are you kidding me? I'm done at this point. One last time I explained, and was told that Summer would have to approve this cancellation. She would contact me the next day. I said this was not going to work for me, I don't need to talk to Summer, and as far as I'm concerned, this order is cancelled. Magically Summer is now there, and the person on the phone was going to "try and pull her away". I sat on hold for thirty ducking minutes before I finally hung up. Since then, they've called everyday, leaving messages to call back to schedule a delivery. I am beyond done with this. Mathis Brothers - have the store stop contacting me, and have Summer take care of whatever she needs to on her end. This sale could have been saved if your employees were willing to talk to someone outside of their own sale. I assume the salesfolks are on commission, otherwise, I surely could have got someone on the phone to help me work out logistics. Utterly ridiculous.

Trying to deal with this store has been a complete nightmare. The sales rep messes up my order, the management refuses to call back, then they lie to my face about when/how the problem will be resolved. I don’t understand how they can get away with treating customers like this. They might have good furniture (if you get what you ordered,) but the store employees won’t value you and the management won’t care.

We spent a good two hours in the Rogers, AR store with Omar today. He is no pressure, very helpful, knowledgeable, and patient, and was willing to move furniture around for my visuals. We bought a couch, coffee table, and a fireplace stand to hold our new TV. When salespeople are pushy, I have a tendency to leave. He made me want to look more, was easy to talk to and ask questions, and he gave me time to think about spaces and finances. Therefore, he earned our business and we will be back to see him.

The staff at Ashley Furniture are very helpful. This was the first time I really conveyed what I was really looking for and the sales woman was extremely helpful, but not pushy or anything. I was so comfortable with her approach.

Whitely was was fantastic and we chose our furniture quickly with her direction and knowledge. The financing process was also very easy. Highly recommend!!!

Braxton was extremely patient and helpful. Everyone in the store was kind and informative. All of our needs or concerns were answered quickly with confidence.

This store had just what I was looking for, and everyone was very nice and helpful

Our salesperson, Mo, was the absolute best! He remembered my wife when we came in weeks after her first visit and was glad to see her again. The entire staff at Ashley was friendly and super helpful - making arrangements for delivery and pick up that best suited our needs. While Ashley furniture is by no means cheap, we feel we received excellent value for the money spent. Will definitely shop here again!

Great customer service good prices 👌🏼

Sonia and Summer made our mattress shopping experience not only less stressful but enjoyable! They took as much time as needed to help us come to an educated decision. The process was very smooth and we are so excited to receive our new bed!

Friendly staff and a great selection of furniture

Whitley got me fixed up and answered all my questions! She made buying my purple mattress fun and easy!! Def going back to Ashley’s and asking for Whitley!!

Went into this location in Rogers, AR with my daughter looking for a mattress and bed. We were cordially greeted by Madison Barton and got great service. We ended buying a complete bed frame and mattress and walked away with a fair deal after sales and promotions. I highly recommend Madison, she is professional, friendly, understands customer needs, will follow up on her promises, and all around treat you right.

Great customer service!

Mo was the best sales person and the people that delivered was the best, too. I have been back to MO Mo for another purchase. He needs to be salesman of the month, in my book.

David went above and beyond!

The sales people were very helpful and nice to work with! They helped me every step of the way and it was not a stressful or overwhelming process.

All of the employees were very friendly and professional. They listened and found everything we asked for and took our concerns into consideration. If you are looking for any furniture you should definitely try them out

David Watkins helped my wife and I pick the perfect couch out for us. We looked around a week ago and came back to do another look around. He saw us and instantly remembered us and what products we were interested in. Great guy and a super comfy new couch! We’re very happy with our purchase.

Whitley was great working with. We got a great deal on a Porter Bedroom Suite. Great store to shop.

I stopped into the store on Wednesday and found a sofa and love" seat I liked with the help of Jessica. She did a great job showing me many options. I found what i liked and had to leave. I went back into the store today with the intent of finalizing the purchase and both pieces were $100.00 higher that they were on Wednesday. There was nothing on the tag referencing any type of sale. She called the manger over to see why the price was higher and I was told "that's what it is" and he turned and walked away. I had a picture showing the price from 3 days ago and he didn't seem to care if the sale was made or not. Needless to say I will be making my purchase somewhere else.

Greeted by Pavani. She was pleasant and helpful, answered all my questions. She let me look around for a while without any pressure. Good experience!

My wife and I were in search of a new dining set for our new home. Vanessa met us at the door and was very kind and helpful as she showed us around. After finding what we were in search of, the manager, I believe he name was Summer began helping Vanessa. It was only then that we found out our sales lady was new. We think she done a great job. Thanks for helping us turn out new house into a home!

My sales rep, Pavani, was pleasent and patient when working with me. She was genuinely interested in helping me find exactly what I was looking for, and went above and beyond to get me the best deal possible. The couch we found was everything that I was looking for, and more! Ashley is now my first choice for home furnishings!

Smooth transaction

Store experience was fine and had planned to return to purchase more but delivery company banged all the furniture bringing it in and everything had to go back on the truck. I’m still without my furniture and have received no calls or follow up and have absolutely no clue when it will be rescheduled. Awful experience.

We had a great experience with Ashley. We are super excited to get our new dinning table and tv unit.

Good customer service

We were extremely pleased with our Ashley experience. Dion was most helpful and took all the time we needed in making our decision. I think we will be pleased with our new furniture. It seems to be top quality. Thanks to Dion and Ashley’s.

My fiance and i were completely blown away by the service we received from Tyler and David. We arrived around 630pm to look at furniture, didn’t even realize they had closed until after 930, upon which we were told it was no problem and to take our time. We found out later that they had kept multiple people there after hours to accommodate our needs. They were polite, knowledgeable, courteous, humorous, and all together a joy to be around. They made the process feel effortless and enjoyable. I would highly recommend Ashley furniture to anyone who is wanting excellent customer service, and to be taken care of. We were under a time crunch for delivery, and were told by Tyler that he would make it happen, and he did! I can’t say enough about how excellent of an experience it was! Thank you Tyler and David for staying until after 10 PM to take care of us. You are very appreciated. :-). Rogers, AR location.

Mo was awesome! We had a hiccup with the delivery and he jumped into action. We really appreciated him and his hard work. We shopped at ashley furniture in Rogers Arkansas.

The sales people are annoying and follow you around the store

Vanessa in sales was fantastic! She was very helpful and was able to get answers to my questions quickly.

Pavani was our sales associate. She greeted us with a smile and was very patient with us. She gave us time to discuss what direction we wanted to go. In the end, we did buy what would work best for us. Very friendly. Thank you Pavani.

David W helped my husband and I make our first big purchase for our home. He was kind, helpful, and informative when making suggestions pertinent to what we were looking for. We will definitely be back for our next big purchase!

My husband and I went to Ashley’s looking for a few different pieces of furniture and we had a very pleasant experience. Dion was our sales representative and was extremely helpful throughout our entire process! He made our experience very enjoyable and helped us find exactly what we were looking for.

Renee helped us buy a sectional sofa during Labor Day weekend. She was very helpful and got us the best price! We shopped several different places but found the best deal in terms of quality and price at Ashley. We highly recommend seeing Renee before making your next furniture purchase.

Jillissa was perfect. Listened and made us Happy

Recently bought a new couch and oversized chair, after looking for a long time. Dion was great and even checked on us after the delivery was done. There was a small spot on one of the legs of the couch and he went out of his way to get a technician out to fix it (Without having to do any kind of claim) To be honest, it’s never fun looking for furniture, and most times, the sales people remind me of vultures…. But Dion made it more pleasant, and that’s all we can ask for.

Whitley was a lot of help and got us in and out fast

Pavoni provided excellent customer service and was very attentive. to our needs. She was great and we highly recommend her!

Mo is most fun and knowledgeable salesperson!

I worked with Muhammed Islam just trying to get advice on the best pieces that could work for our living room/dining room. He was understanding that we weren't buying that day but was trying to earn us as potential customers down the road. Highly recommend!

Mo is our customer service representative. He is patient, friendly, professional and very hardworking. We are in the process of furnishing our new house with Ashley furniture. Mo is the best salesman we have met in years. He found my lost prescription sun glasses and called me to say he found them. Our next visit Mo returned them to me. Mo allways greets us with cold water on a hot day. Thank you for helping us the four times we have visited your store. Best Wishes From Michael and Susan Small

I've had the furniture around 6 mths. Fabric is beading up, cushions are sinking and they damaged my door. I've contacted them about all my issues and no response other than shave the beading off the fabric. I purchased a large sectional.

Always awesome!!! Great prices and sales folks make it easy!!! My wife and I came in the Rogers store and was greeted by MO. He's awesome 👍. We asked to be left alone we just wanted to look around without any pressure and he did!!! We found him when we had a question and he was happy to help and we ended up purchasing a new reclining sofa!!! Awesome purchase and in my budget with no pressure to purchase anything else. Will definitely be back and would love MOto be our sales person again.

Great service and options. Pavani helped us out!

Great service from Renee!

Good customer service...very nice

My experience shopping at Ashley furniture store was a very positive and pleasant one thanks to Mo. From the minute I walked through the door I was met with a warm and friendly greeting. He was very courteous, polite, pleasant and professional. I felt very comfortable and welcomed. He had no sales pitch for me, he was not pushy, he was just there to help me and guide me through. I was able to browse through the store at a comfortable and leisurely pace without feeling rushed in any. Mo was there to guide me and give me professional feedback and advice. I left the store that day very pleased and extremely happy with my purchase. The best sales experience I’ve ever had. Please ask for Mo if you ever go to Ashley furniture Rogers, he’s the best.

Fantastic experience working with dion to purchase a new mattress and sectional couch! Dion was extremely helpful and knowledgeable easy walked us through all the details of each mattress.

Dion did a great job helping us finding a new sectional and a new mattress at very reasonable prices! Thank you Dion!

Whitley was amazing and very helpful!

Had a fun time shopping with sales associate Mo. Great experience.

Had what I went in for and honored the online sale price. Very happy with my experience.

Frank and Summer were a great team to help us find the right piece of furniture. No rush and listened to understand what we wanted.

Didn't buy anything, but they seemed to have a lot of options and the salespeople were friendly and helpful, although seemed to hang over your shoulder a bit.

The sales Team, specifically Albert did a great job. So helpful and supportive!

Go see David W. for your furniture needs! He was very personable and wonderful to work with. Great experience!

Albert Cerda and Tiler Pinnix were both extremely helpful and knowledgeable. They went above and beyond to help us find what we need and made the experience very easy. They’re both good salesmen

My experience today was awesome. With the help of Dion I was able to find what I needed at a good price. Thank you Dion for your help.

Everyone was exceptionally nice and Tyler went above and beyond to assist me!!

Very happy with the whole experience. Denet helped us choose a great couch set. The delivery guys were fantastic. Great care and attention, they made sure everything was perfect before leaving.

Had an excellent experience with our sales rep Pavani, she was great! Also store managers were quick to assist with all questions and concerns when needed. Quick resolutions! Thank you Pavani for your help and we love the furniture.

Great atmosphere and a huge selection. Super friendly workers also.

No one waited on us or even tried to help us they lost out on a sale

Albert was wonderful, helping us choose not only a new mattress but bedroom set to go with it

Waited and waited and waited. Awful

Frank and Summer was very helpful with our purchase and will definitely be a repeat customer they definitely went above and beyond thanks

Dion was welcoming and helped my sister and myself find what we were looking for. He was very helpful and we both made nice purchases today. Dion is great for making customers feel welcome and have a good shopping experience.

Nice furniture but be prepared for the sales people to swarm you. Tough just to go and browse to see what they carry.

Nice store, friendly sales staff

Dion was so very helpful with us. We were looking for a new king mattress. He was knowledgeable and very patient!! He gave us good information and excellent customer service.

Danet was so helpful and patient! She took great care of us!

Frank, was very nice and also very helpful as I was looking for scaled down furniture for my small apartment. I plan on working with him again soon as still looking for a desk and maybe small side tables. He is keeping me posted on what he finds. Thank you again Frank. Linda

The sales staff was very helpful, yet not pressuring. We had a lot of questions as we looked at different pieces, and our salesman was quick and pleased to get us the information. He and the sales manager worked with us to get a better deal than ever imagined coming in!

(Translated by Google) We had the worst shopping experience and the staff never helped us fix anything at all. THE WORST SHOP (Original) Tuvimos la peor experiencia de compra y el personal nunca nos ayudó a solucionar absolutamente nada. LA PEOR TIENDA

Had a guy breathing down my neck the entire time while I was browsing. I checked the prices online and they were much cheaper online than in store. They were trying to upsell their tables over $200 of what the tables were listed online. I ended up buying my dining set elsewhere.

Excellent customer service. Very satisfied. I would recomend. Friendly staff. Thank you!

Mo was very calm, to the point, and made my wife and I very comfortable in the process! Thank you brother ♥️✝️

We purchased the Baskove Sectional sofa and I am so excited to receive it! David, our sales associate, was so patient and helpful throughout the entire process. He was always available when we had questions and we feel very satisfied we made the right decision.

5 years ago bought a recliner and headboard and footboard. I was informed there would be a $259 fee added to my bill, just in case, something went wrong, and they had to replace some thing. I was told after time was up and didn’t use it. It would become a store credit and I could buy anything. I went in yesterday and the girl informed me that Ashley’s was sold and this policy does not comply to their company. But she did state that to use this I would have to buy something over $500 and then they would apply this $259 as a credit. So basically you have to spend $250 of your own money to get the credit I was promised when I purchased my furniture. Needless to say, I will never go back to Ashley’s and the customer service girl was not nice at all. Not sure if they still do this but I would advise everyone to check the receipt for any additional charge and ask questions about it.

Ryan was fantastic, very knowledgeable and very friendly! Thank you, Ryan and Ashley’s! His manager was top notch!

Great service!

It was the best experience and for sure I will recommend Ashley store for my friends. I spent almost two hours choosing the right recliner for me and the sales people were very patient and professional .I thank everyone especially Zack for the happy experience.

Summer was a big help and a wonderful person to deal with. I felt no pressure, she was very thorough and pleasant… great experience.

Omar was extremely helpful and courteous. And very welcoming.

David Buttrey was super awesome to work with. Highly recommend working with him, he was super patience with my many many many questions. Super happy about my purchase, I will be back here!

Summer was absolutely wonderful

Found what we needed at the first stop

What an amazing store. Everyone is so helpful. I absolutely love my new bedroom set. From looking to purchasing to delivery- everything was perfect.

Please don’t take GBS insurance., those guys are simply say not covered in the plan whatever you requested for service. For my case food strains and but in protection plan they mentioned about it.

Great pieces and Zach is the best! Super knowledgeable about the products, friendly and helpful without being pushy! Will shop there again and would also ask for Zach!

Beautiful store with great service and great selection of in stock items.

(Translated by Google) Very good service, thank you Alberto for your professionalism and kindness (Original) Muy buen servicio, gracias Alberto por su profesionalismo y amabilidad

Summer was the most professional sales person I have ever met with any company. She was at the Pleasant Crossing store. She has followed through and checked on us after the sale. I have some issues with the stitching on the recliner, but the service has been wonderful. I am trying to get my protection plan set up now which has been difficult. I still don't know if it is set up.

Excellent customer service and quality furniture. Looking forward to my furniture arriving in a week or so.

First furniture set purchase for my wife and I’s upcoming move. Denet was fantastic!

Excellent products, pricing, staff and service. We dressed our living room, entry hall and movie room with several pieces and we couldn’t be happier. The sales staff were all helpful, friendly and informative. Shout out to Katelin for her help both days we were there. I even received a military discount so for all service members, come here to dress your home if you live in NWA. We’ll be back for more. Thanks you guys!

Great experience and Friendly environment. Katelin our sales person very helpful.

Renee was super helpful and easy to work with through the process of purchasing a new sectional. They had several great options to see and test out. We will return to Ashley in Rogers for any furniture or mattress needs in our future, great store and staff.

It's a large store with a good selection.

Great choices and the staff was informative and very helpful.

Friendly service

Great service, Summer was helpful and could answer all questions. Will share this great experience with friends!

Mo was very friendly, very knowledgeable, and easy to work with!

Staff was friendly, but the prices are outrageous

So nice and friendly and helpful 😊

Helpful and professional help. The salesperson was knowledgeable and helped us find the right mattress.

Freindly people Good furniture

Thanks Shawn, for the sweet deal on our Tempurpedic power base!

Very good quality and customer service. We had an issue which was very quickly resolved. Terrific!!!!

Excellent time there. The salesman was amazing. Gave us discounts and the best deal we could ask for...!!!!!!!ask for Nicholas west when you go. He is amazing 👏 😍

Denet was amazing!

I can't wait for new living room set, the sales representatives where really helpful. Thank you.

Fast easy

The customer service is not up to mark, they need proper training so that the sales reps dont come across as rude. Also their pricing at store is not honest. Check online before you visit the store.

Excellent customer service and knowledgeable sales staff!

Nice place

This is Lois Edens I was in there 8 months ago. The sales man told me that if anything happens tto me recliner they would fix it. And if they couldn't fix it they would replace it. I called the store they told me they was nothing they could do so I talked to the store manager he acted like he was gonna help and all her offered was my insurance on the chair. STAY AWAY FROM ASHLEYS THEY LIE. They take advantage of people.

Julissa Felix was amazing and helped with everything, she needs a raise

Mateo was amazing! He was patient and kind! Very helpful and not pushy! My husband David and I are fans!

They lie to their customers. I bought a recliner with insurance and they said if it gets damaged and they can't fix it then they would replace it. I called cause I got damage and they said they can't fix it or replace it. They are liars. DONT BUY FROM THEM.

A fantastic shopping experience and extremely knowledgeable staff! Criss was very helpful and personable. :-)

Update to add: after all of this, I still recieved a bill of $129 for what I assume is their rewards program. If you cancel your order, double check this gets removed too. Edit 2: After calling and emailing the company, I was told it might take a few billing cycles to come off (even tho all other charges had been removed) and that i should pay the bill. I eventually had to dispute it with my credit card company as the charge wasn't removed. Placed an order for a mattress expressly stating I only wanted to purchase one that was in stock and could be delivered quickly. I was assured it would be delivered the following Sunday. On Saturday, I received a text to confirm my delivery window for Sunday, which I did. The mattress didn't show up. When I called, the delivery service told me my sales person canceled it. I never received a call or email about the change in delivery. I called the store and was told someone would get back with me. My sales person texted a few hours later and said she would let me know the next day. After waiting the morning, I checked in with her to see if my bed would be delivered. She said since I was "out of town", it would be delivered on the following Saturday, although it could be delivered sooner. When I stated I wasn't out of town, simply at work, and could it be delivered after 5pm on Tuesday (their next delivery day), I was told all of those trucks were full. I then called to cancel the order so I could order elsewhere and was told "all of the managers are busy and unable to assist". At which point I had to drive back to the store to cancel in person. Overall frustrating and a waste of time.

I wish they would have taken their trash and they had difficulty getting the sectional in my house and dented my door with about a foot and a 1/2 long Dent But they were very cordial And very well mannered As far as the store goes I was quite impressed with Renee

Our sales representative Julissa is knowledgeable, polite and personable. The price is competitive and it appears that the quality is good.

Dion help me pick out a recliner and was very helpful. He said he had the same chair at home so I took his word for it. He was right the chair is amazing. He was very knowledgeable about the chairs in the store.

Very nice professional sales staff. No pressure, let us walk the store and make our selections then worked with us to make our selections a reality.

If you stop by the Ashley Homestore in NWA, please ask for Omar. He was kind, thoughtful, and super easy to work with. In addition, he was also able to help me with some specific design options. Super great experience overall!

Katelin was excellent in helping us with our new furniture purchase. She was very knowledgeable and listened to our needs and expectations. I’ve always found buying furniture to be difficult. KATELIN will help guide you through the process smoothly.

Summer is always great at helping me find exactly what I’m looking for!

Super welcoming staff and great guidance throughout your whole shopping experience!

Great experience! Our salesman, Nick, was super helpful. He was honest, upfront, and listened to our needs and wants.

Renee did a great job, found us the perfect sectional that fit everything we were looking for.

This was the most pleasant experience I have ever had buying furniture. I will recommend Ashley Furniture and my sales rep, Summer, to everyone I know!

Albert Cerda was totally awesome to work with, I even brought him ice cream after. He was super patient and had fun with things.

Great experience and probably the best price in all of NWA. Plus the Team Lead, Charles, is the Tom Brady of furniture sales.

Great Experience purchasing furniture today!

Went in for mattress sale and when we were checking out the employee, who was very pleasant, said it really wasn't on the mattress. If we bought a mattress we got 25% off any other piece of furniture, we didn't need any other item. Wasn't happy with how we were deceived, it was probably in the small print.

Worse delivery ever first chairs one broken leg 1 stained 2 loose fabricDidn't have hardware to assemble table 2nd delivery chairs 1 stained 2 others loose fabric 1 chair legs not even. 3rd delivery returned stained chair came to also assemble table scratched it badly 4th delivery exchanged table missing stain/ overstained cracked 5th delivery table was fine never had I ever experienced a nightmare like this trying to get credited for all the inconvenience and aggravation heard nothing not right will never purchase anything else from them

Dion was absolutely amazing. We just moved from California and needed stuff for our house. He was able to work with us and got us the stuff we wanted to make our new home feel like home. We will be back to visit him soon. Thanks Dion.

MJ was the best! I typically don’t enjoy shopping a whole lot but he made our experience absolutely wonderful. Highly recommend!

I came in to browse for new furniture and was completely surprised by the warm and polite reception by the available staff. They even take the time to explain the item and let me examine, test, and experience the sets on the floor without being overbearing. This is important especially if I'm going to buy large ticket items and I appreciate the most as a consumer.

Great service! Thank you Charles!

Liked Nick!! Worked with us and was professional

Had a great visit. Everyone was very helpful and knowledgeable about products Ashley offers. Left with a purchase and very satisfied.

I don’t normally leave bad reviews, but this one I had to. My wife and I bought several pieces of furniture - a whole living room set and a bed/frame 7 pieces total. Had a great experience with salesman getting us hooked up with something my wife loves. The delivery came and they had the wrong sized bed frame and shorted us two pillows. Got that called in and scheduled. Didn’t show. Called and checked on it, they said it wasn’t scheduled. Rescheduled again- same thing and once again. Called the shipping vendor and they said the bed frame was on extended back order. Called the store and wanted my money back for the frame and pillows. They upgraded the frame, scheduled delivery and didn’t show again. I finally got the bed frame on the 5th delivery date after several calls. The last time, I called to confirm what was going to be delivered and still no pillows on the ticket. When they finally delivered the frame the next day, I asked about the pillows and they had a bag full of couch pillows not bed pillows, not what I ordered. By this time I’m done with calling and dealing with not care. Sales was outstanding, people were friendly and respectful, but management, logistics, and follow through were horrible. We honestly felt that once they got paid, they stopped caring. Would not buy from here again or recommend.

Donny and David were great! Just what I wanted and so very helpful. Made it a great experience

This place is a complete joke. Their furniture is cheap junk and service after the sale is totally non existent. It will be a freezing day in hell before I would ever even consider walking in to another Ashley store!

Excellent service! Thank you Dion for everything!

The customer service is the best

Donny Scott did a great job with helping us find what we needed in a new couch and love seat and determining what we wanted for future purchases. We will most definitely be going back.

I bought a recliner on Labor Day and it was delivered the first of September. At the end of two weeks I told them the chair was separating where the seat meets the back and was too uncomfortable to sit in for the evening. They sent someone to look at it and he saw the problem and said he’d seen it before. Since then I’ve called the store three times, they’ve never called me. I was told that they are waiting on parts to fix it. In the meantime, I have a brand new chair that I can’t sit in. As soon as I can, I’m going to buy a chair from La-Z-Boy as I should have done to begin with and my son can haul this one away. I wish I’d read all the reviews before buying from this company. It’s been five months since my purchase and I do not recommend this company.

Great place and helpful

Worse delivery broken furniture chairs loose legs and fabric-wrong furniture took 5 times to get a table that wasn't broken. Never purchase another item at Bentonville

The two gentlemen who helped us were greatly knowledgeable and didn't try to sell us something we weren't interested in or didn't meet our needs. The entire process was smooth. Thanks a lot for making it way too easy to spend our money!

Great service when I was looking for furniture. Arielle spent well over an hour with me while I tried out couches. She and Tyler worked hard to help with the purchase, but I needed to think about it for a few days and bring a fabric sample back to see if the couch was going to work. When I returned a week later, Arielle wasn't in when I arrived, but Allyssa (SP?) came to help. Because of the wonderful service I received from Arielle, Allyssa and Tyler, I purchased the furniture. I had been to other stores where I couldn't get a sales rep to answer questions. Arielle, Tyler and Allyssa each took the time to answer all questions. In my opinion, these three employees are an asset to Ashley.

Cesar Marquez is the best furniture salesperson we have ever worked with. He was knowledgeable, patient, and had our interest in mind. We shopped for a mattress, bedroom furniture and a love seat. Thank you Cesar for your help help today and your professionalism!

Enjoyed both our sale rep Katelin and the other gentlemen that was helping her. Felt like they really wanted our business. Enjoyable experience

Katelin Buffington was awesome to work with!! She wasn’t pushy, she listened and made great suggestions. She made my experience enjoyable buying several new pieces of furniture.

Our Salesman Donny Scott was very knowledgeable not pushy at all very polite found the best Dining Table and chair set. He's the best pleasure working with him to find perfect match

MJ was amazing and very customer oriented! We will definitely be back to see the professional and kind employees at Ashley!

Nick and Cesar provided excellent customer service. We will definitely return for our future furniture needs

Juliana did an amazing job and helped me out in a pinch!

Our sales lady was very helpful.

Excellent service. Felt like salesman was interested in making us comfortable with purchasing a high end mattress. He explained functions on the bed. I am very pleased with my purchase and with the staff at Ashley’s in Rogers, AR.

They were great, love the new furniture. Thank you, happy new year.

Went in jist to look and walked out with 2 beds, bed frame and a rug! Great prices and knowable staff. Cerda was very friendly and helpful.

MJ was awesome

We went been seeking information. We had 100% of our questions answered. Our visit was 100% awesome.

We were very happy and pleased with the help and service we received from our salesman Cesar. We will make Ashley our first stop for any new purchases.

Denet & the manager were both very helpful & patient. Full of great info to help us make our choices. Made us feel right at home! Great selection too.

The store was amazing and I found everything I needed thanks to Zachary. He knew all the products and details and was extremely helpful. Zachary should be a role model for others on how to treat customers.

Nick was an excellent salesman!

The staff was incredibly helpful and friendly! They got us an amazing deal on our first adult purchase as a married couple, and I couldn’t recommend them enough! We can’t wait to get our furniture and make our apartment feel like a true home 💚

It was amazing! Everyone was so nice and helpful! Beautiful furniture and lots of lovely accent pieces. Could not have asked for more helpful and kind staff! Thank you all!

I highly recommend doing your shopping with Renee and would leave more stars if I could. She went way over and above on our furniture shopping experience. She responded to my texts on her days off, she called to update me on the status of our furniture order, multiple times, honored price reductions that occurred during our back-order period. She also called me after our furniture came in to make sure everything was right. Best furniture shopping experience I've had. If you value excellent customer service, like I do, ask for Renee directly, when you walk into the store.

Seller agent was very emphatic in what we are looking for

Friendly, courteous, and helpful service.

Cesar was very helpful did a great job:)

Great experience shopping for our new living room furniture at Ashley! Zachary was our sales person. He was so friendly and knowledgeable! We will definitely return!

Zach Lewis helped us with a purchase of a loveseat. Zach was outstanding, he listened to what we were looking for and helped us zero in on the perfect piece quickly and professionally. Highly recommend Zach and Ashley Furniture.

I had a piece of furniture in mind. It was no longer in the warehouse and needed to be special ordered. I felt everyone I dealt with at Ashley's was professional and knowledgeable.

A good salesperson should be charismatic, quick-witted, passionate, informative and above all… helpful. We met one today in Ashley Homestore in Rogers. I highly recommend this salesperson in particular, ZACK LEWIS. He pays close attention to customer's needs and was very patient in answering all our questions in detail.

Dion did an amazing job at making the process of ordering a recliner and powered bed frame. He was super helpful in the decision making process.

Katelin was very helpful and made my process quick and seamless. Very nice place to shop.

Ryan Boyer was very patient with us! He took the time to really help us find what we needed.

Associates were very helpful, showed me the functionality of the item I was going to purchase.

Renee did an excellent job showing us around. She was knowledgeable about all of her inventory.

UPDATE: They got my delivery right on the 5th attempt. Store and sales person are the best. But the Delivery & Customer service from Mathis Brothers is the worst. First time of delivery, They tore my new sofa and broke my headboard. They had to replace order. Second delivery attempt - The new pieces of sofa were dirty and bed frame had missing parts. So again they took the whole thing back. They are trying to make a 3rd attempt for delivery. In frustration, I went to the store and spoke to my sales person very politely and cancelled sofa without any extra charges. Next day customer service person was not friendly. I explained the whole situation and they say I have to pay 10% restocking fee for the returns. Why would I pay 10% fee for a sofa that has not been delivered completely? They ended my call in the middle of conversation. So rude. I will definitely recommend this store for collection and sales person. But not for worst customer and delivery services.

We were very pleased with Ashley. We walked in and Julissa greeted us and was able to show us just what we wanted. With the holidays the truck was already full and we needed 8 chairs for Thanksgiving. After talking with the manager they were able to have his wife pick up the chairs from Tulsa for us. They wen way out of their way to satisfy us and did an awesome job. We will use Ashley’s for any new furniture we need in the future. Thank you very much.

I purchased a bed & dresser with the help of Ryan Boyer. Ryan was so helpful & knowledgeable. Great customer service!

Very friendly and helpful staff.

Beautiful store and they had exactly what I wanted and it was even in stock! I feel like I got a great deal along with good buying options! Renee showed me many alternatives and had a very good sense of what I was looking for along with product knowledge! She was great!

Great customer service! They went above and beyond to help us!

Nic3 place to do business

Everyone was extremely helpful and courteous. My sales associate made sure to get me the best deal. I was very satisfied.

Today we met with Summer and Matayo at the Rogers, AR location. Our experience was a breeze. Summer showed us exactly what we were looking for, and Matayo reached out to another location to see if he could help us get our order as soon as possible. They've earned our business down the road, and I highly recommend working with them!

We went looking for a sofa and not only found what we were looking for but found an AWESOME SALESMAN

Cesar was a great sales rep! We appreciate him not being pushy and he was acknowledgeable.

Caesar was awesome!!

Hands down the best salesperson I've ever run across. Zachery Lewis helped us find the lowest prices and find the perfect items we were looking for!! 10/10 recommend you find him when shopping for new furniture.

Zach helped us get good deals and was super easy to talk to. He didn’t pressure us at all. 10/10 would recommend.

Cesar was great . Found what we wanted. Good sales person. Not pushing us to buy more than we came for. Placed our order. Out iness than 30 minutes.

This was my first and last experience with Ashley. I bought a bed frame/box spring. Super excited, they ran my credit and it came back not great. They ran my credit for different variations of payment companies, and the only one that came back accepted was progressive. I signed the contract not knowing any better, even though just a bed frame and box spring was over 1,000. So, I sign the paperwork, and leave. The bed comes in and I'm stoked, as I start putting it together I realize hmm.. the headboard isn't here? I thought it was a mess up with the delivery company, so I call them and they inform me I don't have it because it was never ordered. I'm livid at this point, so I call Ashley and nobody can help me because the one manager on staff was helping customers. They advised me to call back the next day. When I call the girl tells me it's because the girl at the front desk who rang me up just didn't put in the headboard?! I get it, mistakes happen. But this mistake almost cost me more money. What was already over $1000 in furniture was going to turn into almost $1500 in a bed because the lady said "we can order it for you now, you'll just have to pay the delivery try fee and have it added onto what you owe" they didn't even offer to waive the delivery fee or give me some sort of discount for the whole misunderstanding. I told her I didn't want any of it anymore and to request someone to come pick it up. I wait almost a month and nobody has came to pick it up. When I call Ashley back, they inform me that's because NOBODY PUT IN A REQUEST FOR IT TO BE PICKED UP. Finally the bed gets picked up, and then I get charged a payment from progressive. Immediately I call them and tell them I don't even have the bed anymore, they apologize and tell me it's because Ashley never sensed them needed information to cancel the payments. Moral of the story, find furniture somewhere else, you'll save money, time, and frustration.

A great buying experience all around; knowledgeable and helpful salespeople, great selection and variety of furniture and accessories, fair and reasonable pricing.

Charles was helpful and knowledgeable in the products we asked about. I feel like we got a fair price and look forward to our new furniture.

Great experience, good selection and Niala was super helpful and a pleasure to work with!

Zach was phenomenal, he knew exactly what I wanted and was able to point me in the direction of everything I need to set up my living room as well as picking up some other items along the way, definitely will be a returning customer.

Failed on 3 different dates to deliver to my home. Got the run around each time and no one will take credit for their failure. Don’t use the Rogers AR store.

Its taken 7 months to deliver 5 pieces of furniture. We drove 13 hours and cut our honeymoon short by a day to accept our last delivery, only to be greeted by the wrong furniture. They called back today to schedule another delivery TWO weeks from now and said their trucks were "full" and couldn't deliver any time soon. This was on them for delivering the wrong furniture and they refuse to make it right? Obviously waiting this long, then driving 13 hours back home to accept a botched delivery has me pretty upset. AVOID ASHLEY FURNITURE like the plague. I will never do business with them again. If you can't make it right because of your own mistake, don't expect the paying customer who's spent thousands with you, to be understanding. Never again. And thats not even covering the fact that when we purchased our furniture back in March, they told us 3 weeks guaranteed delivery... 7 months later here we are. Being pushed off yet again. Spend your hard earned money somewhere else.. anywhere else beside Ashley Furniture.

They’ve brought in several more modern/ mid century inspired pieces and that’s why we made some purchases today. Charles helped us out and was a super cool dude to talk with

Dion greeted us with a very nice welcome. It didn’t take long for Dion to understand the type of sectional, style and color we were looking for. Dion is very personable, kind, and carry’s himself with respectful manners. The sectional we fell in love with was out of stock and Dion and his manager gave us a great option that worked for us financially that we could not pass! We will have our couch in four weeks at the latest. My husband and I are very pleased with the service we received and thankful Dion helped us find the perfect sectional. I am excited we joined Ashley’s reward program for free delivery! I am looking forward to have our couch delivered to our home and setup by their professionals. 😊 Thank you so much Dion and Ashley team!

Zach was great. Super friendly, knew the inventory and non-pushy.

The salesman was very helpful in finding what we were looking for, and the price of the furniture was very good . The Robbinsdale bedroom furniture is made very well.

Extremely polite!! Frank was awesome and very patient.

Have purchased with Ashley since 2011 most purchases being at the rogers location. Love them. Since the merge with Mathis we spent nearly 10k on a bed and pillows and purchased all the "required" extras to be able to switch the bed if unhappy. Got the wrong pillow ($280) and called to switch the mattress (one side) over 3 weeks ago.. went in store and called 3 times. Not a single call back. I have never experienced this terrible of customer service through ashley, and won't spend another dime after this. Sadly, bc until now we purchased often.

Frank and Matayo were so very helpful and accommodating. We have more home shopping to do and will definitely go back to Ashley Rogers and deal with either of these two gentlemen.

My wife and I went into your Rogers store just to get some ideas on your different entertainment center options. We had no intentions of actually making a purchase that day. We were greeted by a very nice young man named Zach Lewis. He was very helpful by explaining the quality differences of the available options. He even arranged for pricing with his manager that convinced us to place an order. If your looking for home furnishings in the Rogers, Bentonville, Bella Vista area. We highly recommend stopping in and ask for Zachary Lewis!

Very great experience here at Ashley's Furniture Store. Everyone was so friendly, attentive, and willing to help me with my purchase.

Renee was great! Found the right sofa and chair to fit our needs and came in under budget. Thanks Renee!

Zach was so professional and helpful.

I had been looking for new furniture for a couple of years without any luck. I was fortunate enough this time to have the help of the best sales associate, Niala. Niala was never pushy in any way and just constantly worked to ensure every piece we looked at could have a potential place in my living area. She worked hard to help me find the perfect sectional for my house. I will absolutely be going to back her in the future.

Sales Associate Jayden was an extreme pleasure to work with. Great job young man!

We arrived about an hour before they were supposed to close. We were there to get new end tables and a coffee table for our living room. Ryan Boyer was the person assisting us. He was very patient, as we walked the floor at least 3 times, looking for the "right" tables. As is usually the case, we walked out having bought FAR more than we intended to. The experience was very pleasant, and Ryan was very attentive to our needs and wants. We highly recommend shopping here for furniture needs. If he's available, be sure to get Ryan to assist you. I've never had a better experience in a furniture store.

This is actually a Mathis Brothers franchise. Mislead me regarding deliver. I got told 3 different things. Fair pricing overall. Nice people. Kinda high pressure.

Mrs. Rene from Ashley’s is amazing. She has worked above and beyond to get us exactly what we want. She is very reliable and dependable. She works after hours to help you. Mrs. Rene is truly a hard-worker, and we are very fortunate to have worked with her. She continuously made phone calls for us, talked to management, and talked with the supplier to make sure we received our furniture in a timely manner. If you are looking for new furniture, go see Mrs. Rene. She will make sure you will get exactly what you want! Further, after you buy it she remains in contact with you to make sure you are satisfied.

Wonderful service. A great selection of high quality furniture. Our saleswoman, Jae Simmons was so much fun to talk to and professional. She really knew her stuff. Very knowledgeable about the products. Ashley Furniture is lucky to have her.

I really enjoyed working with Ryan to find my perfect living room chair! Very impressed with the whole staff, very friendly and fun! Great job!

Service was great, experience was great! Shoutout to Zach and David for going the extra mile for our family!

One word, TRASH Don’t usually write reviews, but don’t want other people to get scammed. We bought a sectional from Ashley furniture, during the purchase we were sold a warranty that the sales man claimed covered any damage to the couch. Well one of the legs on our sectional broke. We tried to get it fixed under the warranty only to be told that the warranty only covered spills or stains. I’d give it zero stars if possible. Avoid the warranty if you do buy from here. It’s a wast of $300.

One word, TRASH Don’t usually write reviews, but don’t want other people to get scammed. We bought a sectional from Ashley furniture, during the purchase we were sold a warranty that the sales man claimed covered any damage to the couch. Well one of the legs on our sectional broke. We tried to get it fixed under the warranty only to be told that the warranty only covered spills or stains. I’d give it zero stars if possible. Avoid this place and avoid the warranty if you do buy from here.

Hello, I am writing to let you know about an arrogant behavior we faced at the Rogers Ashly furniture store today, October 2nd at around 5:30PM. We would like your customer department to review the cameras and phone conversations to find the truth. First, we have already purchased two sofa’s from Ashly Rogers store. Today, we went to buy matching TV stand. As we enter into the store we found a bar table with three stools on sale and placed order. Then, we went to the TV stand and almost placed the order. We were not aware of the warranties that we need to pay at the end. The sales representative asked if we have an Ashley advantage membership. We said yes, and gave her the advantage membership at the beginning. The sales representative tried to help us till end. When sales representative explained that there are two warranty charges to pay to bring down the price as I was ordering two different items, I didn’t quite understand, so I asked the sales representative to give me the price with warranties and without as we want to understand two warranties also to understand if I can add my sofa as well which I purchased before to the same warranty. Then the sales representative said I have to bring my manager and went to bring. We waited for her. As the manager approached my husband and I, she sat far, and asked what’s going ? I said I want to see if you can wave the warranty to bring down the price, the whole process, I was thinking that buying warranty was an option. She said I can wave the warranty and you can pay more. My husband said then what is the point of waving the warranty rather we can buy with warranty and was about to ask if we can add sofas to the same warranty. He didn’t even say anything else than that. She said, done deal and left with loud pitch. I was asking the sales representative what’s your manager’s name? Why she behaves like this? She came back and said we are done, we are done, we are done, done deal with a high pitch and made us walk out. I called the store and tried to explain the situation, the front desk lady trasfer to Shawna only who behaved arrogantly. I wasn’t aware of it. She said you know what you are complaining to me about me. I said we were here for the past 20 years and we never had to face this type of behavior. She said, your husband rose his voice and I had to do it and I am also in customer service for past 20 years. Okay! I said let me know your name I don’t have to talk to you again. She said I said that before and I was in customer service for 20 years, but didn’t say her name. I again called in to the store to get her name. The front desk lady gave me her name. By then she has told everybody that my husband started yelling at the sales representative and her. I was trying to explain the front desk lady about what happens and asked why she behaved like that or what’s her problem? This time the customer service lady started blaming me and my husband and warning I am going to hung up the call. She said if you talk more, I am going to hung up the call repeatedly. I was trying to make her understand what happens. She said by law we don’t have to sell our products if you as you don’t respect our sales team. I said can we find the truth? She said, she knkws the truth. She also said go ahead and complain on me as well and take my name as well and started to spell her name as well. Dear madam or sir whoever reads this email, we would like to watch surveillance cameras and the phone conversation to find the truth? Rather resolving the situation, we got treated blandly again and again. Is this the company policy and ethic? We would like to take this to company officials and find the truth. Let us know how to proceed with this to find the truth.

Great service and great deals!

Jae was fantastic and really helped us find what we were looking for. Her hustle was appreciated and paid off for us! I have dealt with Ashley furniture several times in the past as well as recently and have to say they’ve always delivered great service. Their sales people are highly motivated, but that is a good thing because they are always courteous and helpful. Jae was no exception and I think I have to say her service was nothing short of excellent. She kept in touch down to the delivery process and has been extremely responsive. She is a great employee for Ashley!

Salesman wasn't Friendly and what they had to offer was very scarce for what we were looking for

Dion and David went above and beyond to work with me and my specific needs. Got me great deals too!! Appreciate you guys and the rest of the staff there. Thank you!!

Folks at Ashley's did a GREAT job at finding me a bed and loveseat that both my fiancé and I love!

We didn’t expect to buy anything but were looking for a couch or mattress. And what do you know, after looking around, we were met by a knowledgeable salesman who was able to point us in the right direction and we ended up with a reasonably priced, higher grade mattress! Great experience, Great people.

We moved here a year ago and got our living room set here. We like the set we got and had a great sales associate Summer. We recently needed a new recliner and went back to see if summer was still there and she was, we feel she listens to what we want and helps us fit it in our budget, I look forward to getting the new recliner. If you go there ask for Summer she's great.

The customer service here is always fantastic.

Your store in Rogers Arkansas is amazing! We found a great table! Denet Posey gave us such personal attention! She went out of her way to help us! She was informative and wanted us to get the right purchase for us. Her thoughtfulness was a rare thing to see these days!

Nos encantó la atención al cliente de uno de sus representantes qué realmente fue de mucha ayuda, él tenía la información que necesitábamos para tomar la mejor decisión en nuestra compra. Mi esposo yo compramos un colchón con la cama y la base, y él nos ayudó para aprovechar los especiales y descuentos posibles. Se los recomendamos ampliamente el habla español y se llama César Márquez. En general la tienda está muy bien en muebles y costos. Y están atentos para ayudarte, porque te facilitan que alguien te atienda en tu idioma.😃👍

Great service from Albert. He helped us find exactly what we wanted and took great care of us while we were shopping for new bedroom furniture.

They have some discounts and also 24 months 0% Interest They have amazing 🤩 designs Wow 🤩 Also the furniture look is really so awesome I do recommend

Matayo and Nick were great to work with. Very collaborative, fun and energetic! Explained everything easily and worked with me to get me what I needed. I really had a great experience!

Our salesperson, Jae S., was a treat to work with!! She patiently answered our questions and helped to steer us through our purchasing decision without being over-bearing. Excellent sales support seems so rare these days but we were truly impressed!! Thanks Jae - we will be back the next time we need new furniture!!

Bre Shrum and Allora at Ashley home furniture in Rogers AR near the goldfish swim school were beyond helpful! Bre greeted me with a smile as I walked in the store. She then proceeded to show me around the store and help me to stay within in my budget! As we were wrapping up on a purchase allora was kind in helping me pay! I highly recommend having them help you for all your furniture needs!! Wonderful customer service!!!

Usually it takes several stores and alot of indecisiveness, but today we were lucky to have Jae assist us. She was friendly, professional, and knowledgeable while listening to what we were looking for. Ultimately we are having our new fur inure delivered soon and couldn't be happier. Thanks Jae!

My wife and I recently visited the Ashley home store In Rogers, AR. We had a great experience and this experience was so amazing because of the Sales Manager there, Mr. Cesar Marquez. Right from the start, Cesar was very professional, thorough and focused in his work. He gave us full information about all the mattresses that we were interested in. He was so personable yet professional that interacting with him felt like we could easily find whatever we need and that too at the best prices. The second time we went, was after scheduling a time to meet with him specifically and do the deal. He showed us all the mattresses again and then matched the online prices for all the furniture we needed and gave us more discounts. He gave us the best prices and gave us a great deal. The whole process was very smooth and this helped us to shop all the important stuff we needed very easily. Cesar knew his stuff, was very hard working. Highly recommend him... Go to him... He is the best!!!!!!

Not the brightest group. I made a purchase May 14 and when the items delivered they recharged my card so now (3.5 months later) I have the actual purchase and a hold, both for the same amount, hitting my card. I had to dispute the pending charge and wait up to two months to have their mistake corrected. In the mean time I have negative available credit. How dumb is that? I was going to purchase a new sofa because of the decent financing, but now I will go somewhere else. I don't understand how a company could be that inept.

Great selection and very friendly helpful staff will be continuing to shop for all furniture needs here

Staff was very knowledgeable about mattresses and the science of sleeping. If you need a mattress, look no further. Staff was super nice and helpful.

Tiler Penix was great to work with, knew his products very well, and had a ton of patience. Would highly recommend him. Sam and Becky Green/Monett

Summer was a terrific salesperson. I told her what I was looking for and she showed me a few options. The process was quick and concise.

Ashley members were very knowledgeable and friendly. Had many different ideas for me that made me think outside the box. I am excited to get my new furniture for my living room.

Nick was very helpful. He went above and beyond. He made our buying experience very comfortable.

Allison was great, took care of everything, a true professional

My husband and I have had our couch for a little over a year now and we are not to pleased with the couch. With this suppose to be a high quality company furniture store the couch doesnt seem to be that high quality. We bought our couch in march of last year and it took months for us to get it and they keep changing the date of when it would have been delivered. when we got the couch we were happy to finally have our first ever brand new couch in a matter of week the cushion ripped where it attached the back couch. When we went in we asked for a couch that would work good with keeping up with maintenace of dog hair and this couch we got was by there recommendation and it is very hard to clean dog hair off and we have a german shepard so we clean it every day. The couch also lost its softness very quickly and I was told it would be easy to clean if need for spills and that the cushions can come off and be washed on a delicate cycle and we did that with out drying them and the string on the inside we falling apart and made the cover hard to put back on the couch. Overall we do like the couch and are grateful to have one but its not the quality I was hoping for from an Ashley Furniture home store unfortunately, especially the price we paid for it.

Julissa was very knowledgeable , helpful, and courteous. She worked with me to help me find what I was looking for and at a great price. Give her a raise!

Nick has been amazing in helping us get everything we need, worked the best deals, and answered all our questions. Highly recommend!!

Mr. Zach Lewis did an amazing job at helping my husband and I find the perfect dining set and chair side table. Friendly, knowledgeable and professional he is an asset to your team! He took time and did not act in a rushed manor and tended to us like we were his top priority! Highly recommended this sales associate when you go in.

Lots of nice things. There wasn't much in stock in rogers. Everything was in stock in Oklahoma City. But was estimated to get in 3 weeks from Oklahoma City.

My partner and I recently went into Ashley Furniture in Rogers looking for outdoor furniture. We'd been shopping around for awhile and found a few items we really liked there. While we are still shopping before making a final purchase our exchange with Renee was top notch. We walked in and she greeted us warmly right away and outlined all of our options, head to toe. She was patient, thorough and her personality and approach made our visit fun and engaging. GIVE THIS WOMAN A RAISE! We will most certainly be back and may look into purchasing other items for our home so long as Renee is our guide!

My first experience at Ashley was not enjoyable, nothing in stock or available and felt pressured. Came in to look around and Bre was so helpful. She was happy to check on the availability of stuff, was honest about delivery schedule, and she made learning about how the furniture is made so much fun. This woman pulled cushions off and showed me exactly how durable the decking(?) is and how sturdy the chairs are made, by standing on it and jumping!! It was such a blast. When I'm ready, Ashley and Bre are my first and last stop!

Great experience at this store. We had gone there about a year ago and weren't impressed but we saw signs stating that they were under new management so we gave them another try. Wonderful experience. Renee was our salesperson and she was friendly, knowledgeable and low pressure. Very happy with our shopping experience.

Awesome staff and customer service and very helpful

Ceaser was very nice and helpful I enjoyed shopping around,nice atmosphere

Super welcoming and they do as much as they can to get youwhat you want, very recommended!

Amazing person, friendly, personable.. we had planned on other stops to shop but Brianna nailed it! Hands down….we’ll be back! excited for delivery

Renee provided exceptional customer service. I had been to several other furniture stores in search of what we needed, but Renee’s knowledge and friendliness made the difference. She worked to provide a great price and coordinated for delivery despite our time constraints.

Bumping this to 3 stars. I finally spoke with a supervisor who is attempting to rectify my situation with my broken furniture and they let me know they will be swapping my defective mattress. Will raise this or delete this review when my issue is completely taken care of and finalized which could take multiple weeks because they are ordering a new set.

Bri was a great help to me. She helped me find a beautiful sectional for my living room. I can’t wait to get it into my home and start using it!

Bre helped me find a bed that fit my body and helped me create the look I want for my new apartment. She helped me look at the financing options and despite not being approved, I'll have the chance to come back in a few months. Thank you!

Dante was knowledgeable, friendly and helpful from the moment we walked in. With the help of Charles, all of our questions were answered.

Our salesperson Jae was absolutely phenomenal!! Extremely helpful and knowledgeable!! Couldn't have asked for a better salesperson...

It was great!

Albert took good care of us! We’ll be back!

Everyone was friendly and extremely helpful.

The store is filled with unique and wonderful furnishings! I was able to walk through leisurely at my own pace and the staff here are so very friendly and helpful. The store has so many great accessories, I loved taking time to look at them all and chose several to decorate my new home. I especially have had a wonderful experience with the sales person, Renee, who is very knowledgeable about home decor, and has helped me tremendously to choose the perfect accessories to compliment my furnishings and color theme throughout my home. Thank you Renee!

Very friendly and service was done quickly

Brianna was amazing in assisting my husband and I in our living room furniture selection. She was transparent and explained all of our potential savings. Way to go Brianna😊

Have had some bad experiences with Ashley in the past, but gave them a second chance because they are under new management. Had a wonderful experience!! Nick West was our sales guy and he is the bomb.com.

Recently bought furniture for our Motorhome. Renee was so helpful in finding us the exact piece and the Manager helpful in getting the furniture delivered. Worked with us to get the right selection and price. Couldn’t be happier!

I went in a few days ago just to browse around. Upon arrival, Brianna, one of the sales reps, greeted me and assisted me throughout the store. I've been in the market for a new mattress for quite some time but I have been afraid to splurge without buying the right one. Brianna was glad to help me choose a mattress that was PERFECT for me! She was very knowledgeable and polite. I definitely recommend asking for Brianna the next time you decide to shop at Ashley's.

Was told and they advertise if u buy a sofa and love seat u get a pc of furniture. I got nothing lady said I would get a rug but then she told my daughter I did not want nothing. Untrue. I asked for coffee table marked she said no I said take it off. So I wasn’t offered nothing. False advertisement!

Bri was very helpful and, even though she was new, she took the time to make sure we got the best deal. She was helpful and informative. Be warned, Ashley's Furniture website has different prices than in the store. Bri made sure we got the best price on what we were purchasing. Make sure and do your homework so that you get the lowest price.

Ashley is apparently under new ownership and you can definitely tell! The selection is much improved. Thank you to Bri for the great customer service!

The product knowledge of the sales staff, since ownership changed, is unbeatable. The new owners believe in proper training, maintaining customer service, and going above and beyond for each guest. And the new management team in place is second to none. So not only are you getting well made and well known products, but you are also getting taken care of by people who actually care and take pride in their jobs.

Our experience with Ashley was awesome. My husband and I were looking for a bedroom set but weren’t sure of the style we wanted. The sales person who greeted us at the door was Albert Cerda. He showed us around but didn’t hover or pressure us. When we saw the set we wanted he was very attentive and took his time to check availability and all the details. He made sure to line everything up for us the way we requested. He is a super amazing sales person and will will definitely be back.

Had a great experience purchasing items here. I recommend asking for Summer Myers. She was very attentive, friendly and made sure we were well taken care of.

First time visiting an Ashley Furniture store and our experience was the best. Thank you to Summer Myers for being so awesome, patient, and giving us the best deals.

Brianna was very helpful and very kind, did everything to get our payments where we needed them. Charles was amazing in getting us the best deals. Thanks y’all for a wonderful experience

Very nice people and let you know ahead of time the best way to pay for something and not get an extra fee.

Went to play goldilocks to find a matress that was "just right" and found one with the help of Albert who was friendly, helpful, and had a good sense of humor. Let me try out the beds that were above my price range for the fun of it. Had a good time overall, and my new mattress is expected to be delivered in only 3 days! A lot faster than I expected.

Found what we were looking for and Got it ordered. Salesperson was very helpful.

I am struggling to set the delivery right for a 20K worth of furniture.

I do not recommend going to this store. I placed a large order April 2021. Had to keep calling to see when my items were arriving & kept gettimg different dates. I got the first items until August & never received some things. I called so many times until finally I was able to cancel most items & waited 2 months to receive a check. To this day (May 2022) I am still waiting to receive 4 chairs, I wished I had cancelled before. I have called over & over to be told my items were cancelled in January but no one informed me. Now I am trying to get my money back but keep getting bounced around between the Rogers store (who says they don't have the prior owner's info) , a store in Tulsa (who is owned by the prior owners but cant help Rogers customers) & corporate (who keep asking me to call the store!). Customer service is terrible, who has time to call so many people & get 0 help!

Great experience! Staff was attentive, friendly, knowledgeable and ensured a quick and smooth purchase process! Shawna and Denet were amazing!!

I just bought a couch and it was a very easy, painless process. Great customer service, specifically both Davids.

Not very pleased and will not be returning. We had ordered our furniture back in September and did not receive MOST of our furniture until the middle of April(we’re still waiting to see one more piece). The delivery truck arrived at 8:45p and they told us they weren’t sure how to put the furniture together. The cocktail table we got had minor damage to it but nothing too major. Regardless any damage should be too much damage. I told them I would just put it together myself because I really needed them out of my house so we could get to bed as we both had to work at 4:30 the next morning. I got a call from someone asking about the order and was told that I would get a call from “either” the manager OR our sales rep the following day. That call never came from either of them… we went about our business the next couple weeks waiting for a call because we were also missing a rug that we had ordered at the same time as the rest of our furniture. Little did we know they had cancelled that order, tried to reorder it, it didn’t go through even through for whatever reason, but then nothing was done after that. No call to let us know our order had been cancelled, no call to let us know the status of the account that blocked the order, nothing. The communication within the Mathis Brothers/Ashley Furniture — Rogers location is severely lacking. AND we had gone back in person back in February to check the order of that rug and were told it was in stock and they were going to get it to us before the rest of the furniture, but that obviously never happened. We had to return to the store in person…TWICE to figure out what was going on with this rug before we were told it was being reordered. I will say the ladies at the front desk and Shawna were very helpful this second go around, our salesman David B. was also very kind; however, due to the lack of communication, we will not be returning after we receive this rug.

Salesman Tiller was great. Manager worked with me offering a good deal due to Memorial Day sale. I gave it 4 stars as waiting to see if delivery will be timely.

Matayo was your sales rep that waited on us and was very helpful and patient! He was attentive and informative but not pushy! Thank you Matayo for representing your company well! We purchased a table and six chairs from him! We will be back as our budget allows!

Great experience at the Ashley Home Store. Matayo was knowledgeable and and helpful.

Tristian was amazing! He got me an amazing deal and the customer service was outstanding! I will definitely be returning to do the rest of my home soon.

My wife and I's experience here was fantastic with sales person Tiler Pinnix!! He was very knowledgeable and had merchandise in stock now! Come and see Tiler at the Ashley's in Roger's if you're in need of furniture!

Excellent service. Matayo was great he deserves a raise. Thank you for the great service

Matayo did an awesome job, great customer service and great customer service Chris thank you both so much for making mother's day the best

I was charged a $99 fee for Ashley Rewards, which I was not told there was a fee for the rewards program. Didn’t notice until I got home and it was in the middle of my itemized receipt. Later when furniture was received it wasn’t on that receipt but the amount was taken off the amount I paid up front. Very deceiving!

Love the experience with manager and customer service rep maico

We had an amazing experience Denet was super helpful and we left very happy with our purchase. thank you ashley furniture!

This places prices are always kinda high. Especially for the quality but Sophia was a great help, she stuck with me and we got what I wanted.

Thankyou for your help mr david b

I had the best experience with the sales person David Buttrey I will continue to shop there from now on

Nick was very personable and patient. He lapped the store with me a few times to make sure I found what I was looking for. Gave me the best deal. Couldn’t be happier. Go see Nick!

David Buttrey was super helpful and respectful. First time I didn’t feel “harass” at a furniture store. You know the feeling that a sales person is following you and won’t let you look around in peace. He offered his help, but didn’t follow me like a hawk. That made a big difference for me. I have walked away before from stores that their sales person follow you around, but this time I was able to look and then get an awesome service from David. I will definitely come back to buy more furniture and get help from him. Thank you David

Excellent experience at the Ashley Homestead, Rogers, Ar. Sales person Matayo was very helpful helping me find the sofa and loveseat that I was looking for. Giving me options on colors, getting the lowest price available, delivery service. Thanks Matayo for your help.

Didn't have what I wanted in stock. 3 month delivery times. I went online and found much cheaper price but they couldn't fulfill my order! I have multiple pending orders and still no purchases. This place is a total joke.

A friend and I were casually walking around looking, he is looking to purchase a couch & a few other items so we had no plans but saw Ashley’s and decided to go look around. We were followed around the store (as they do because it's commission sales) this poor girl followed us everywhere, we were trying to have a conversation when we kept getting asked questions about purchasing. We then saw a couch he thought maybe comfortable enough & we sat on a chair and were just chatting about it fitting in his living room, what pieces he may want etc. The lady manager came sat down & we played 50 questions, she then said her reps make money on commission only & they can't leave us unattended so we needed to leave if we weren't going to purchase. So needless to say we won't be back, she was pretty rude.

We went to Ashley to look for a new couch and love seat and really liked their selection. We were looking for a very specific set on a fixed budget. Tiler Pinnix helped us, he was very knowledgeable and didn't try to up sell on anything we didn't need or want. We went in 4 different times before we finally made our selection. He was very patient and helpful with us, and made sure that we knew all of our options nefore making our final choice. Hands down one of the best sales people I've ever worked with and I'm in sales. Thanks for all of your help Tiler and we can't wait to get our new couches!

Tiler Pinnix was amazing! Went above and beyond and got us taken care of in less than an hour. Cannot recommend enough!

Great experience shopping with Tiler Pinnix at Ashley Homestore in Rogers!!!

I look forward to the Ashley furniture brand taking on the Mathis Brothers feel now that they are under new ownership.

We went to Ashley to look at living room furniture. Jeremy was very helpful for us. He’s very personable and was very not high pressure! We were definitely use them again. We ended up buying a set but we are looking forward to putting in the house.

My fiancé and I are in the process of buying a house and in that process have decided we’d like to buy a new couch and possibly a new bed. We walked into Ashley’s and we were greeted by Nick Weat, usually I’ll be the first to be grouchy to a salesman but this time was so different… I instantly felt like Nick understood our needs/wants and he listened very intently, he showed us a ton of great couch&mattress options and put up with our indecisiveness not to mention he spent well over an hour with us. He is very knowledgeable and had an answer for every question I asked. We weren’t quite ready to pull the trigger but Nick listened to what we were trying to accomplish and got us setup with an Ashley Visa. Nick is definitely an asset to y'all's company and we will be back to make those purchases I spoke of. Thank you Nick and Ashley home store!

If I could give no stars I would! Worst experience ever! Me and my husband went in to LOOK at some sofa sets for our new house. First off we told them we were just looking for today and they acted fine and left us alone, then another salesman comes over and asks us some questions and I stated again we were just looking. Well he took us around to other different ideas which was fine and we found one we liked. First off he wouldn’t give us a set price because we wanted to know for future reference when we came back to purchase. Secondly I kept repeating we were just looking to get ideas and round about prices and we would be back in a few months once we closed on our house, well he kept saying let me see what I can do and was VERY pushy on trying to get us to finance and put a down payment on something that day! Finally he left us and we went back to looking, BUT the rest of the time he followed us around the store, and I got a very uncomfortable vibe from all of the workers like we were on their radar. Not welcoming at all!! Him following us around was enough for me and I finally looked at him and said we are not buying a sofa today and I looked at my husband and said let’s go we will do business elsewhere where we are not being harassed the whole time! Definitely will be going somewhere else!

Tiler Pinnix was very helpful and patient with us today. He was very understanding to all the questions we had even when we were embarrassed to ask due to our lack of knowledge. This was our first time financing on such a big piece and we felt embarrassed to ask so many questions over and over again to make sure we were on the same page, and he answered and explained each one with so much patience and detail.

Tiler Pinnix. What an amazing experience you have given me and my family! Nothing but patience! Especially since we had our 1 and 6 month old with us! And thank you for the great deal on our new sectional!

Excellent service. Excellent up front information. Would definitely ask to use him personally again.

We visited last week to get an idea of what we wanted/liked. Summer was very helpful. Last night we returned to purchase what we had decided on and both Summer and Shawna were extremely patient and attentive to what we needed. Virtually every room of our house is furnished by Ashley Furniture and as long as we keep having great experiences we won’t change!

We shopped in store with all 3 of our kiddos on Saturday, immediately after walking in we were greeted by Jeremy! He helped us by walking us through all the different types of mattresses and beds, when I was getting overwhelmed he took a step back and let me breathe for a minute! We ended up purchasing a mattress and bed frame from him. He did warn us it could be a month as everything is currently on back order due to the pandemic, but our mattress would be delivered to my house by the next Saturday. The gentleman that delivered my mattresses were so nice and professional! They delivered not only my mattresses but the entire bed frame and protector as well. It was an excellent experience all the way around! Jeremy was an awesome salesman that did over step any boundaries and the delivery guys were awesome!

Tiler Pinnix is the man! Thank you so much for helping clarify our issue and sell us our dream furniture! Big shout out and we will be back soon for more.

Being thankful not only shows good manners, but a simple expression of thankfulness can go a long way in relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated, I just withdraw my profit of $6,548 from my acct thanks a lot Mrs Sophia James fx I now have full trust on you now,, I started with $650 you can also give a try Mrs Sophia James fx is very real.. You can reach her now on email; sophiajamesfx210@gmail.com WhatsApp: +1 (314) 762-9433

The lack of communication is also my complaint from this store. I also get that Covid-19 has put a huge strain on manufactures, inventory and shipping but Covid-19 doesn't keep you from picking up the phone and communicating with customers. We bought a livingroom set on December 18, 2021 and was told that it should be here on 1/18/22. On 1/19 I called the store and left a message for the salesman and his manager, never heard back from either one of them. So a week later I called back and was told, not by my salesman it would be at the end of March. I totally fine, I get it , but nobody calling me was frustrating. No calls no emails after being told muitlple times they would and still to date I haven't heard anything. Ashley Furniture is not responsible for the delays in manufacturing or shipping due to Covid, but they are 100% responsible for the poor communication and lack of proactive customer service. The two stars have nothing to do with the livingroom set as to I haven't seen them yet and probably wont for a while. This review speaks directly to the lack of communication by the company.

Tiler has been very informative and great service. Thank you, soo much. Love the product.

The lack of communication from this store is incredibly disappointing. I get that Covid-19 has put a huge strain on manufactures, inventory and shipping but Covid-19 doesn't keep you from picking up the phone and communicating with customers. We bought a dining room table and chairs on Oct 23, 2021 and was told that that there was a chance that we would get it on 11/18/21. On 11/17 I called my salesman and left a message, never heard back from him. So I called the store, they said the date had been pushed back to Dec 10, 2021; totally fine, I get it... it was only a chance that it would be delivered early, but nobody calling me was frustrating. On Dec 7th I called them because no one had reached out to me about a delivery yet. I was told "someone should have called you to let you know that your delivery date was pushed back" No calls no emails. So they told me that the new date would be 2nd or 3rd week of January. I called today just to verify we were still on the delivery schedule and now we are looking at February and once again.. no calls, no emails, no communication. Ashley Furniture is not responsible for the delays in manufacturing or shipping due to Covid, but they are 100% responsible for the poor communication and lack of proactive customer service. #PRO TIP - When your Home Furnishing Specialist (Salesman) alludes to you that paying cash instead of financing your purchase will result in a quicker delivery... that is not true, so don't fall for that sales pitch. The two stars have nothing to do with the table and chairs or the quality of the furniture.. this review speaks directly to the lack of communication by the company.

First of I ordered my stuff last year around December and everytime I would call they would push the date further everytime I called . I patiently waited and ONE YEAR LATER I finally received my items but the only thing is my mirror and dresser didn’t fit in my room so I asked for a refund but it’s been about two weeks and I still haven’t got my money back . Ashley’s furniture isn’t the same anymore . I don’t recommend

We ordered furniture in October. They told us be January when it comes in. They called the other day saying they forgot to order it. We requested a refund. They were trying steal from us. We are going to have to get furniture somewhere else. This isn’t right.

I have never had a worse experience buying furniture. I was told that a recliner I bought would be delivered in three weeks. It took almost 12 weeks and I had to go by the store several times to inquire about the status as they never answer their phone! Finally when I threatened to cancel the order, the person at the desk Suddenly found the exact chair I needed in the Springfield warehouse. I got it 3 days later Don't waste your time and nerves!

Didn't have anything in stock or available for at least 3 mos.

It's not Ashley anymore and the pricing is ridiculously high.

Black Friday sales is the best way to buy the top of the line furniture.

If there was an option for no stars I would have selected that. We order items in June, with white glove delivery, date set for Sept. delivery. Mid July, Ashley were trying to deliver our items by August 1st (home hasn't closed and still under renovation). Contact the store and was told to ignore and they would automatically push out the delivery date. After several ignored calls, I was left with message they would no longer deliver or hold our items. I called the store, turns out they sold the franchise to a new company. Only thing they could do was help return the items since new owners did not sell us the items and did not obtain any of the records from previous owner. Called delivery and was suggested I rent a storage unit to hold our items or have it delivered to a different address, what the heck are we pay for if we have to pay for storage and re-deliver to ourselves. We manage to talk to seller to let us deliver the items to the home pre-closing and in middle of renovation. Delivery guys attempted to delivery and notice the home was no where near ready to take delivery and suggested we reject delivery. He also mentioned 3 of the 10 dinning chairs had cuts in the material and they would have to reorder the 3. Second attempt to deliver, the delivery guys left the dinning table laying on the ground and parts scattered in the garage floor, we paid for white glove delivery. Next delivery was our couch, which should have been placed upstairs, they left that in the garage with one of our dining chairs. Called them today regarding the rest of our chairs, and was told tentative date is middle of Jan. 2022. Would never shop Ashley Furniture again.

Sales rep was nice. Order took longer than expected, turned out to be the wrong color and wrong amount. Logistical nightmare!! You've been warned.

STAY AWAY! I'll explain my horrible experience with this store in a few months hopefully (if I ever get my furniture). I'm warming you all. Stay away!!! DO NOT ORDER ANYTHING! Once they take your money they'll avoid you like Covid 19 while your house stays unfurnished. YOU'VE BEEN WARMED!

Anticipating a supply shortage, we ordered 6 months in advance for our new home. 2 months later, they call us and tell us the furniture is ready to deliver. Since the new home wasn't ready yet they said they would hold the furniture until we were ready to schedule. 3 weeks prior to moving, I call to schedule the delivery, only to find that they rotated my furniture to someone else, and my order isn't available for another 4-6 weeks. I recommend you don't tell customers you will hold their furniture if you aren't actually holding the furniture. I would have bought a storage unit.

Even after being warned about the poor customer service, we went ahead and ordered complete bed set from Ashley Rogers store in the month of July which should have been delivered during the first week of November but didn’t. When visited the store for the update on the order placed, associates said that they cannot lookup order as the management has been changed and asked us to contact the previous management customer service. We tried contacting previous management customer care service multiple times but every time they give some or other reason and asks us to contact store, when contacted store- they are asking us to contact online customer service and this process has become a never ending loop where we aren’t getting any resolution from the store neither the online customer service. Not sure if they ever gonna deliver our order.

When we started shopping we were told to steer clear of Ashley’s in Rogers due to poor customer service but went in anyway since we were already close. Obviously things have changed because we found nothing but great inventory and great customer service. Albert Cerda is the man, ask for him! Even though I am 1,000,000% positive that we got on his nerves as much as we were pushing to get them to work with us. He never showed anything but Superior Professionalism, Friendliness, and a Desire to get us exactly what we wanted at a “Mutually Beneficial” price point. To this day I really do feel like we may have ended up on the better end of the “Mutually Beneficial” agreement and for that I am very thankful. Thank you to Albert and Mgr. Shauna (couldn’t have gotten it done without her, and she was amazing as well). We are more in love with our set today than we were the day we bought it.

Poor customer service. My experience was that my sales lady was great, the store manager was impolite and wearing his facemask under his chin.

We bought a sectional a couple months ago. The couch has a horrible groaning sound. We bought the highest warranty available. We're still waiting for the store to come take a look at it. Unsatisfied with the product and customer service.

Salespeople are very pushy. Was approached 3 times and given a speech within first 5 minutes of being in the store. Would not recommend if you are just browsing.

Had amazing customer service today! Allison helped us get the table we wanted and was able to price match it for an even better deal. It was the last one in stock, so we got the one right off the show room floor and we’re able to take it home today too. It wouldn’t quite fit in the car, so Jason at the desk helped me out and went and found two different screw drivers so I could take the legs off and get it to fit. A great team!

I have ordered bed frame from Ashley on April and after 3 months wait they delivered it on August. But the problem is the bed frame they delivered was missing some parts (Legs that hold the slats). I have raised the complaint and they said they are working with the service team to get those parts. But during my recent call they told the management of this store is been changed and I need to call to old management to get my issues resolved. The number they gave for old management is not working at all. It’s really frustrating, after being paid in full including installation fee and waiting for months to get your furniture delivered and they miss the important parts so that you can’t use furniture anymore. And now they are pointing me in different directions to get it fixed. Never ever buy anything from Ashley again. Even smaller furniture stores provide better customer service. Don’t get fooled by the brand name Ashley.

Absolutely horrible experience. DO NOT shop here. Lies, deciept and more await you. Read the reviews for Ashley Homstore Corporate on Facebook and see how this company's fraudulent dealings with customers are everywhere. Do not fall victim as we and many others have.

DO NOT BUY FURNITURE FROM ASHLEY HOMESTORE. Read the reviews about how Ashley is conducting business. Lies, deciept, and the list goes on. This is by far the worst retail experience I have ever experienced. Due to Ashley's mishandling of our order, the bold face lies and broken promises I am making it my personal mission to warn and prevent others from becoming victims of this disgusting enterprise. Run away from Ashley as fast as you can.

Spent 2 hours here trying to find a sectional, we were told we could buy the floor model but the only stipulation was we had to fill out a credit application even though we were paying cash. After giving them all of my personal information and having my credit dinged for the inquiry, the floor manager "changed her mind" and reneged the deal and "couldn't" sell me the available sectional but I could get one in 6 months. Classic "Bait and Switch!" I'll be taking my cash and business to somewhere else, a place where they haven't forgotten that they need customers!

Great service

Went in today to check on my Ashley Home Store purchase because some of my order was mysteriously canceled. The sales people told me as of today they are now Mathis Brothers. I asked to talk to a manager and she said too bad I didn’t come in yesterday before they were bought out. They refused to help me with my order from Ashley that still has not been delivered even though it’s some of the same employees and they have all the records. Also called Ashley customer service and they said they could not help me and to go to the store. So Ashley you get 1 star because it’s as low as I can give on here. And I know Mathis Brothers from Oklahoma and they also get 1 star for basically laughing in my face about my order and refusing to help.

They have nice stuff, bit pricey compared to others. Didn’t have what we was looking for and the guy who helped us didn’t even seem like he wanted to be there. It was nice going in today tho because there wasn’t any annoying salesman almost tackling us as soon as we walk in the door.

Great experience with Mr Baldwin. He was very informative and made sure I got exactly what I needed. He made it a easy transaction and recommend him to anyone!

I had set up a an appointment the day before, and when arriving at the store we were taken care of immediately. They had a sample of the product I was looking at online, and it turned out to be the perfect choice for us. The store was able to do a price match to the online price and we are happy ccustomers.

DJ did a great job. BUT the delays are ridiculous! Never heard any update on my order (back in April 2021) and now (Aug 2021) was told that I could possibly have my order in OCT if I was lucky. Called and customer service number and they told me that people were tired of hearing their orders where delayed and stopped informing them with updates on their orders. Both deadlines came and went with no communication that I did not instigate.

Wonderful staff! Focused hard on finding us the exact furniture we were looking for.

Had what we wanted at the price we wanted.

Honest, professional, knowledgeable employees. They were patient with our kid, brought us water, never rushed us, never hovering. Very good experience!

Great service and had a wide variety of product in our price range!