Ashley Store Bakersfield, CA

I was help right away nice person

Great experience.

As of now, I give a 1...AND WE HAVEN'T EVEN RECEIVED OUR PURCHASE YET. But can we talk about how they dont take your old furniture out anymore..... Delivery has been a mess. Seems like for the Bakersfield store, it is the blind leading the blind. Oh good luck calling and trying to get through to someone in the local store, let alone IN AMERICA! Only 2 of our 3 items purchased arrived at the warehouse. I was given 2 options, 1- accept partial delivery, 1 week before Christmas or 2- reschedule the whole order. I asked if I could call right back while I conferred with my spouse and was told yes, that any customer service agent would be able to help me. I called back in 30 minutes, to be told it was too late, my order was on the truck (REMEMBER this is someone overseas, that can barely speak English telling me this). I attempted to call customer service 3 times, just to be told the exact same thing, it was like they had a generic script in front of them. They claimed they didnt have the ability to transfer me to an agent in the States, nor was there a manager available. Of course not, they're sitting in their mud hut in a 3rd world country getting paid pennies on the dollar to handle an American store's business. (I will be contacting my congressmen and women to address that situation). Finally, I drove to their store. Mind you, I live about an hour away! Spoke to the manager on site. Was assured my deliver for this morning 12/19/25 was canceled and I would be hearing from him directly to reschedule. Never heard anything about rescheduling even still. Oh....but the delivery showed up at my house this morning at quarter to 8 a.m. We were not available to accept the partial delivery. They sent the team of 2, an hour up into the mountains on a delivery that was CANCELED!. Talk about a waste of resources and poor communication. My next call, if my furniture isn't delivered in its entirety, by the 27th of December, as that's the date the young lady gave me, will be to the BBB and consumer affairs. Im a big Yelp reviewer as well as social media contributor, so reviews there are pretty much a definite. Word of mouth is already in the works with our dissatisfaction with our recent purchase experience. We are repeat Ashley customers, however, after this incident, I highly doubt we will be back. Today, I intend on contacting their Corporate Office in Wisconsin and speaking to them about how this Bakersfield store is run. - Regretful Buyer

Rep was friendly and nice with every question I had

We recently bought a sectional at Ashley’s and all the staff are amazing! We worked Mychal. We later on wanted to add more furniture to our living room and Mychal was very responsive to my questions, texts, and helping us out in the store. We are so excited to see the finished look of our living room and couldn’t have done it without him! Thank youuu!!!

Great service, on time with delivery, young men were personable, fast with set up and thank you with a smile.

Outstanding! Five STARS in all categories. Everyone was so welcoming and helpful. Thank you again. 🐘MC

Customer service was great! The delivery date is absolutely horrible over a month even though it’s stocked in warehouse!

Oreo was very helpful. Great customer service .

Extremely friendly customer service by Gaby she helped us find the prefect couch for our new home.

My sales man Herman was very knowledgeable and helpful. Service and friendliness was above standard. I highly recommend Ashley’s furniture, ask for Herman.

I went in on my lunch hour hoping to be able to buy a new bed during that time. I was very happy with the prompt service and was able to get out of the store in about 45 minutes. Now I'm just waiting to get the bed delivered. Happy customer

Miguel was very professional and answered all my questions. Ashely’s is a great business and would suggest you check them out.

Gaby is the best. She listens to your wants and shows you comparable pieces without it ever feeling like she is trying to up sell you. She's like having a friend in the business and I couldn't be happier with my purchase.

Sales personnel were really friendly . No one tried to push any item on us. We picked out what we wanted. After the purchase they were still available with any help we needed.

Last week we were in here to purchase a couple chairs. As we were pulling away we realized that the total didn't seem right. We reviewed the receipt and saw a $199.99 charge for a protection plan that we didn't want, and were never informed of. We immediately returned to the store and told them we didn't want it. They said they would reverse the charge, but it would take 3-5 business days for it to show up on our credit card. Five days passed and there was no credit, so we called the number on our receipt and were told that instead of crediting our credit card, they had credited an Ashley account that we never opened. (They opened an Ashley account in our name without our knowledge or consent.) They said the refund had to be run by the "management team" and that would take another 7-10 business days before they would credit our card. Not informing us of the protection plan is clearly against the law, opening an account to park our credit is also very likely illegal. Never again. UPDATE: I responded to Ashley's request for further information regarding a refund and was assured that the refund was processed on 11/19. It is now a full two weeks later and it is still not posted or even pending. The takeaway here is that you simply can't trust these people; they snuck in a charge, and the drag their feet to make it right.

Worst experience I’ve ever had. I was in desperate need of a new bed and mattress and made the decision to go to Ashly’s, once I entered I was never greeted by a sales representative. No one ever came to help me, yet a few of the lady’s that where there made eye contact either me but never approached me. I had asked for assistance and they said they would send someone and they never showed. I ended up leave very disappointed and as I was walking out one of the sales representative was fixing a couch by the door made eye contact with me but never greeted me or even asked me if I needed help. I felt like they didn’t wanna help me at all and when I approach them, I felt like I was bugging them with my questions. Very disappointed with the customer service.

Tomeka Grider was very helpful I loved her joyful spirit.

Israel was very helpful! I found the items I needed, and Israel was there to assist me. I love this store for its displays, large showroom w tons of parking too, and fast delivery to boot!.

Cherie greeted me when I entered the store and took it from there! She was very helpful in finding just what I was looking for😍

The sales personnel were very attentive and helpful.

Business was very clean and customer service was second to none Tomeka was great to work with didn’t pressure us at all and answer all our questions

Great staff and very helpful 👍.

(Translated by Google) Excellent place and prices (Original) Excelente lugar y precios

We purchased couches and are very happy with the service from the beginning to the end, Including the delivery.

Thank you Bakersfield Ashley Store. Perfect experience. Orelia made my purchase great. She made sure I totally satisfied. Thank you all. I highly recommend anyone looking to buy some new furniture head to Ashley Furniture on Rosedale Hwy.

My first purchase from Ashley and it definitely won't be the last! The associates went way above normal to complete my purchases and financing. A truly happy shopping experience.

Arrived in the time slot that they gave. Set up in my desired space and took away all the packing plastic and boxes. Polite and friendly drivers.

Josh & Miguel & Frank can make the deal done, they work with you to get what you want , the employees is very friendly & understanding

Spend $4184 on a brand new California king bed set (2 nightstands, dresser, chest, and bed). Well the nightstands, dresser, and chest were in good condition due to being assembled at the factory. Installers came and completely ruined the drawers on the bottom of my bed frame. The only thing they had to actually put together and they couldn’t even do that. It’s been almost 4 months since purchasing and we’re still waiting on the parts. As of today the date is 10/28/25. We purchased our dinning room table and had no issues. We were looking to replace our living room and entertainment center but will definitely look elsewhere now. Never again will we be buying furniture there. FYI Ashley’s furniture the sales order # is 220904590. Do your research and you’ll see there’s a claim that still hasent been resolved. Place should offer partial refund or something for this horrible service.

Bad I was really into buy something, Cherie told me if I need it some help but just send me somewhere instead of walking me and show me… I guess I will take my money somewhere else.

Had the most wonderful experience at Ashley Furniture today. Our salesman J.R. Was great at helping us look for couches, he was patient, friendly and listened to everything we wanted. Can’t wait to receive our furniture and update this review.

Wish there was 0 stars as an option. Absolutely the worst customer service I’ve ever experienced. We spent thousands of dollars on a couch from Ashley and it was delivered defective. Their so-called “customer care” team has done nothing but stall and push us in circles. The technician they sent was honest enough to admit that Ashley almost never does anything to resolve these issues and told us to go straight to the store manager. His written report, however, was a total misrepresentation of what he told us in person. That’s shady, dishonest, and unacceptable. Ashley Furniture is happy to take your money, but when the product is defective, they’ll leave you stuck with it. Zero accountability. Zero integrity. We are demanding a full refund or replacement immediately. Until then, I will be sharing this experience publicly, filing complaints with the BBB, FTC, and State Attorney General, and warning others not to make the same mistake we did. Buyer beware: Ashley does not stand behind their products.

Ashley Furniture are very known because quality and elegant furniture. But I also want to add that the staff members Pawan and Sal have been very helpful and very helpful to get the furniture we wanted. From now on all my furniture will be from Ashley!

Miguel is excellent sales associate & was very helpful with assisting in type of couch I was looking for & limited living room space I had to work with.

Josh and Herman were amazing. Very patient with this indecisive older lady. It was greatly appreciated! Thank you!!

There customer service is superb and they are very friendly also , my experience with them was great so I highly recommend them.

The headboard I ordered was delivered with a piece of veneer missing, in a very visible place. I immediately filed a warranty claim and sent photos (because the store can’t help you). Was told I would hear back in 24-72 business hours. On business day 5 now, so I called back. Person put “an urgent request “ in to appropriate warranty section. Was told you should hear back in 24-72 business hours. They need to bring me a new one and take this piece of junk. I will NOT do business with Ashley Furniture again. Frustrating to get answers and service.

First time in a Commercial furniture store didn't know what to expect, Steven and Christina by all means exceed the expectations of great customer service and make a great asset to growing company treated me and my aunt with great respect thank you

William was very thorough. He guided us to different bedroom sets and then allowed us to walk freely around the store to find what we wanted. He was very quick with the paperwork he chatted a little and was very friendly. We plan on buying a kitchen table soon and you can bet we'll be looking for William (Billy) to help us.

Loved the friendly service, I was welcomed the minute I stepped through the door. They have an expert for adjustable beds which made my decision to buy easy.

Very. Nice service maria G was berry profetiona and gave us a chance to pick what we wanted thank you 😊

It has been many years since we last shopped at Ashley's furniture. Our experience today was great. The individuals that assisted us were great. Looking forward to our new furniture arriving

Courteous friendly knowledgeable I’m very happy with this experience thank you

Gabby was an excellent sales person. She took her time with us and found the perfect mattress. She was very competent and made us feel happy with our purchase.

I received excellent customer service, I was able to price match and receive an even better deal than I expected! I will continue to shop Ashley!

Great experience ! My items weren’t in stock but they ordered them for me . I would definitely recommend Ashley . Thanks to Eric M.

NIGHTMARE!!! Maybe we’ll all get lucky enough for this place to go out of business like Sears did. Ordered a split king AND a queen bed Memorial weekend. The queen bed is good. Should have stuck with a full size for the king instead of paying $800 extra for this literal splitting headache. 🤕 Delivered June 13. One half of the mattress delivered was a mistagged twin vs. twin XL. That issue was corrected….but not with ease. Currently, the headache 🤕 continues over THE OTHER ORIGINAL properly tagged twin XL mattress having a defect. Ashley’s is making us contact the manufacturer for that one. Fine. I get that they don’t want the headache either. No one does. That said, it is not always proper or acceptable for a company that sold you a product with a manufacturing defect to simply tell you to contact the manufacturer, as both the seller and the manufacturer can be held liable. You have the right to expect a product to be safe and functional, and consumers can pursue legal options against the retailer, the manufacturer, or even other parties in the supply chain who failed in their duty to provide a safe product. Ashley’s MIGHT be “ok” if you order something other than a mattress and won’t need any assistance after your purchase. Have ordered with them twice before for furniture without needing anything else from them regarding those purchases. After this experience, we won’t be inclined to do business with them again, though I have read great reviews about Frank Weeden. Note: Good luck calling the main local phone number [in addition to any other number] for help. You will most likely have to go back into the store for “help” that won’t be much. The only blame I have in this thus far, is not having taken the extra time to shop around more thoroughly for this big ticket purchase like I usually do. Don’t take shortcuts. There’s a reason for staying on the straight and narrow. In the end, it saves more time. I knew better, but was hoping it would work out, and it may have had we not split the king. At the very least, we would have only had one issue vs. two. The queen bed worked out fine.

We were looking for a pair of recliners and the salesman was veryhelpful and showed us what all they had . Everyone who got involved helping us was very friendly and helpful . It was a great shopping experience and our pair of recliners will arrive in 10 days . Great place to shop .

Sales person was very knowledgeable and very attentive to our requests

I reached out to the store on Rosedale Ave with questions about a table set I saw online and was blown away by Herman's exceptional support. His friendly demeanor and clear communication over the phone made all the difference. Herman walked me through the entire process, ensuring I could place my order with confidence and secure a perfect delivery date and time. Thanks to Herman's outstanding customer service, I'm eager to recommend this location to others. Purchasing new furniture can be difficult and expensive, but I am glad I went with this company, and Herman's customer service played a huge role in that decision. He deserves recognition! 🙌

Herman was very helpful, knowledgeable and efficient. I am extremely pleased because the items purchased today match my other Robbindale pieces.

Salesman helped me in every step of the way and was able to answer all my questions along the way. Great experience purchasing bedroom sets for the whole family

Ashley is a sales gimmick. You may get good quality furniture which is what we thought when we purchased a sofa set. The problem is how they guarantee the furniture to be covered for 5 years! Just know the warranty company is a joke so make sure your furniture is quality craftsmanship!

Love my new coffee table! I just ordered the matching end tables. The Ashley team is great and answered all my questions regarding warranty and delivery. For the coffee table I used free delivery and had it delivered to my doorstep, in a box. I put it together by myself. It’s very sturdy and just what I was looking for.

Great service great looking furniture.

Excellent customer service and smooth delivery. Very nice furniture to choose from. Reasonable prices. Smooth delivery service.

Maria was very helpful. Thank you. I look forward to enjoying my new couch!

I received the most attentive service from both salespersons.

My husband and I enjoyed the service given and the great prices for the items we selected. Looking forward to their delivery.

Frank was very helpful. We got everything we need for my daughters apartment

0 STARS I WOULDN'T RECOMMEND BUYING ANYTHING SOLELY BASED ON THE WARRANTY THEY TRY TO SELL YOU ON THEY WILL FIND ANY REASON TO NOT WARRANTY YOUR MATTRESS THEY EXPECT IT TO BE NEW EVEN AFTER 7 YEARS IN ORDER TO WARRANTY IT AND THE ACTUAL MATTRESS IS SINKING BUT THEY VOID WARRANTY IF MATTRESS IS NOT LIKE NEW

I don’t know why Ashley furniture has a 4.6 rating. Do not let it fool you. Buy from Costco or from a company that is customer friendly.DO NOT SHOP HERE. I currently have a return that is still trying to be processed. It has been a month, and I have called 5 times. Save yourself the headache.

Eric was our sales rep and he was extremely helpful in finding exactly what we needed. We returned a few days later to buy our couch. Eric was not there, but a kind young lady (I am sorry that I do not remember her name.) helped us. She made sure Eric’s name was listed as sales person. I would not hesitate to shop there again!

We recently purchased the Maggie couch from Ashley Furniture, and we couldn’t be happier! It looks absolutely stunning in our room — stylish, comfortable, and the perfect fit for our space. We bought it on a Tuesday and were impressed by how prompt and professional the delivery team was. It was delivered by Saturday morning at 8:30 AM, right on time and without any issues. My wife loves it so much, she’s already talking about getting another one for the living room. Big thanks to Maria G for the great service — she made the whole process smooth and stress-free. Highly recommend both the couch and the team at Ashley!

After sear hing for a while for counter stools for an Ada counter. The stool needed to be 20* not 24". The salesperson took us back to area and immediately pointed out the perfect stool had a back, great color, swivels and adjustable for the perfet fit for my 94 year old Mom. We had completed our mission in less than. 20 min. They will be delivered in 3 days. Great, knowledgeable, professional 5 star service!

Isreal is the best.

(Translated by Google) Bad experience from the moment I purchased it. At the time of purchase, they never told me the insurance cost for the furniture or how much extra I would pay. They also sent me a different board for a single bed I bought in January. I called them two weeks later and they said they would send me a replacement, but the time and date are different. It really isn't for the package they offer. They do speak Spanish, but it seems like you'll never pay them. They're exorbitantly expensive for one reason or another. I won't buy from them again. (Original) Mala experiencia desde la compra. hora de la compra nunca me dijeron el precio de la aseguranza por los muebles ni cuanto pagaría de mas ,otra me enviaron una tabla diferente de una cama individual la cual la compre en enero hable las 2 semanas dijeron que me mandarían el reemplazo y es hora y fecha que ni una ni otra de verdad que no es para el paquete que se dan. si habla español pero pareciera que les no les vas a pagar nunca unas carotas de todos por una u otra razón no vuelvo a comprar con ellos.

We walked in and were initially greeted by a worker who didn’t put much effort into assisting us. Thankfully, Herman stepped in and completely turned our experience around. He was incredibly kind, attentive, and genuinely helpful. While we didn’t make a purchase on our first visit, we returned the next day specifically to work with Herman. He guided us through all of our options, helped us find the best deal, and made sure we felt confident in our final decision. Thanks to Herman’s excellent customer service, we found the perfect couches and felt great about our purchase. We’ll definitely be back to see him for any future furniture needs. Thank you, Herman, for going above and beyond!

I have been to Ashley Furniture in the past and had developed trust with my salesperson. I'm disabled after five lower back surgeries and one neck surgery. This is the main reason for purchasing second recliner sofa from Ashley. It was never disclosed that my recliner sofa came in 3 sections and snapped together. The salesperson knew about my disability and kept this from me. I now have a $3000 sofa that comes apart simply by going from seated to standing and by slightly leaning to the right side. They sent a technician out for repairs. The technician said that it is not repairable. The company refused a refund or discount despite it being brand new. I have not received my first bill. A sofa should never come apart that easily. I'm going to seek the advice of an attorney but I highly doubt they can do anything. Never again will I use Ashley Furniture in Bakersfield CA or anywhere else. Beware of salespeople there because they are only interested in a commission and don't give a darn about the customer or the needs of a person. SHAME ON YOU ASHLEY FURNITURE!!

Worst furniture store ever. Delivered broken furniture and sent the wrong parts twice and lost one of the parts. They’re communication is horrible. Never shop here! First and last time.!

Excellent customer service

Friendly and great experience!

Overall it was good service. Only sad that they charge to assemble the furniture. Guess times have changed. Never paid for that service. They were always delivered as seen at furniture stores and not in boxes.

Amazing excellent service no pressure smooth buy I will purchase with Frank Weeden surely trusted Advisor at the Bakersfield Ashely store on Rosedale . I will be back soon for my family room furniture and I will ask for Frank Weeden surely trusted:)

These people are so stingy I told them how much a different store quoted me for a chair thing and they didn’t wanna believe me and they wanted me to go to the store and bring them proof that it was $1200 with delivery instead of just taking the $200 off But that’s fine. I went and got the chair and the ottoman for $1300 from furniture city because they have the $300 for 5 years warranty on top of cheap pricing. And yeah, it’s still the Ashley brand if they were nicer it wouldn’t been that bad but my goodness they lost my service

I had an amazing experience at Ashley thanks to Frank Weeden. He helped me with my table purchase and was incredibly knowledgeable, patient, and kind throughout the whole process. Frank made sure I had all the information I needed and went above and beyond to make sure I was happy with my choice. If you're shopping at Ashley, I highly recommend asking for Frank — you'll be in great hands!

Frank weeden, very knowledgeable, patient, great customer service, start to finish.

Frank was very helpful & professional

Frank was wonderful! He quickly knew just what I was looking for. This was a terrific experience!

Capable snd efficient. Helped when I needed changes in product ordered. Excellent help

Nice end tables. Great delivery and look good

I had a great experience at the Ashley store on Rosedale Hwy in Bakersfield. I was looking for a small kitchen table for the how I just purchased and moved into. Herman was my advisor and he was fantastic! He was so helpful and professional and personable. He made the process of selecting my table so easy.

I was buying a new bedroom set and kitchen set. I planned to continue on to Mor’s and Unrer’s for comparison as I have always had good luck there. I found exactly what I wanted at Ashley and because of the salesman I bought from Ashley without continuing on. Frank Weeden turned out to be more than a sales person. Frank has two sons in the special forces and Frank was special forces himself. He explained everything thoroughly that I bought and made comparisons against other pieces of furniture. At no time was there any pressure at all. We were just having a great conversation, addition to getting the pieces that I wanted. I bought thousands of dollars worth of furniture and did expect a discount. I was prepared to make Frank an offer on the purchase, but the price he gave me was even better than what I expected. Although the store had furniture for everyone’s budget, I did find that all of the inventory to be good to superior quality. If you are looking for furniture, I highly recommend Ashley on Rosedale in Bakersfield and I certainly recommend Frank Weeden. Great to buy from an American veteran.

Very wonderful people caring and very helpful

Cherie was great. The process was quick and painless lol she has great bedside manner. I’ll be coming back to specifically deal with her on all my future purchases. Thank you Cherie!

Great store , clean and friendly staff. However I get it is the employees jobs to help people , but I would like more personal space to look for what I want and not be tried to be convinced at looking at other options that I have no interest in.

Frank W. was very helpful and kind. He was able to answer all of our questions when me and my partner went to buy a new mattress. Showed us lots of good options in our price range even offered tips on how to keep our mattress in the best condition for as long as possible.

Thank you Ashley for helping furnish my home. Great, beautiful furniture! I personally would like to thank, Frank W. for all of his help in making my purchases. Appreciate him! I will be back.

Frank W helped us get a new chaise and desk that worked perfect! Super great experience working with him and he was very helpful!

Sam was really thorough and patient wiggle helping me choose a bed frame and mattress I 100% recommend Ashley

Michael gave great customer service. I am happy with the sell. Looking forward to receiving the furniture.

Frank helped us out tremendously!! He got us the best price on a beautiful bedroom set. Go ask for him he is the best! 🙌 He helped us get our daughter the perfect mattress. He is a lot of help!

Cherie was great! Didn’t follow us around. Checked on us at appropriate times. I’d shop here again.

We ordered online. Customer service is ATROCIOUS. I have attempted to get a refund for a protection plan of a returned item for over a month and have received nothing but excuses and being sent in circles! We will never, EVER order from here again. The product is great, but it is not worth this hassle! Disgraceful!

Competent, friendly staff, reasonable prices and large selection made shopping a positive experience.

Thanks to Frank W for his help getting my furniture needed and delivered

Had an amazing experience with Frank Weeden! Gave him a quick hint & he directed us to exactly what we wanted! Made us feel very welcomed, overall great experience thanks to him!

Excellent service and very friendly staff 😊

I am extremely disappointed with the customer service experience my family has had with Ashley’s Furniture. My elderly grandmother recently purchased a full bedroom furniture set of 5 pieces. When the delivery team arrived, they quickly set up the furniture and left without ensuring it was a proper fit for her room. Unfortunately, the set was far too large for the space, and it overwhelmed her bedroom with minimal space to move around. We called Ashley’s the same day to explain the issue and request to return or exchange parts of the furniture set. However, we were told nothing could be returned because my grandmother had signed a document — without fully understanding what she was signing. She was not clearly informed that returns or exchanges would not be allowed, which is incredibly frustrating and feels very unfair, especially given her age. Despite multiple attempts to resolve the situation — even offering to accept store credit just to get something that fits her needs — we’ve been met with delays and poor communication. A supervisor claimed they would follow up with us, but it has now been over two weeks without any response. This experience has been incredibly disappointing. I expected much better service, especially when dealing with senior customers who may need extra support and clarity. I hope Ashley’s Furniture will take steps to improve their customer care and ensure that customers are properly informed about their policies before making such significant purchases.

I went in with my son to look for a mattress, couches, and a dresser for him, and Steven Jimenez was extremely helpful and very professional. He went above and beyond to help us find everything we needed and on top of that since my son Is in the military and my husband is a veteran they gave us a really good military discount. I highly recommend Ashley‘s furniture!

Store was clean. Sales associate very nice and polite. Maria A. Showed us around the store and helped us to purchase a new sofa. She’s a very nice and polite person.

Frank Weeden was very helpful through our process of looking for our couches very patient and answered every question we had! I would definitely recommend asking for him when you show up here

Frank W. Was very helpful in helping us choose bedroom furniture.

We had a great shopping experience at Ashley furniture. Frank W. was so patient as we had to select several pieces of furniture. Frank was friendly and professional and we are happy with the purchase we made!

Our experience at Ashley Furniture was great! We were shopping for a dining room table and Frank W. was very helpful, pleasant, patient and informative. He made the process very simple and helped us take advantage of discounts that were available. We will definitely shop here again and will look for Frank W. when we come in.

Im not impresses with the customer services. We were quoted a delivery time that wasn't even close to being met after being told our items were in the warehouse but actually were not. After trying to reach our sales rep by phone to confirm delivery she told us she was off and to contact the store. The rep that answered the phone told us there was nothing that he could do and made it clear that he was not customer service and just a rep. We paid more for the couches then they were listed for online plus online stated door delivery was free but we were charged $200. Over all experience was not pleasant. We only made this purchase because we were told that we did not have to wait on this product because they were in stock.

Frank helped me find the perfect bed! Thank you so much!

Great survice. Frank weeden helped us with all our needs. Super friendly and very helpful.

Cherie Marin was not very pleasant to work with! When trying to negotiate a price, she stormed off to get her manager. The manager was very helpful and made things right. After Cherie stormed off, a pleasant salesman asked my wife and I if all was ok and did we need anything in the meantime.

Mychal G showed us exactly what we asked for in a bed set. He gave us a very good deal and explained the details of the delivery. Very knowledgeable, polite, and helpful. Thank you for outstanding customer service.

Thank you to Frank Weeden, he's very helpful and made our purchase very pleasant and awesome 👌.

Frank W. Was very helpful and we finally ordered livingroom furniture. ( after several months of looking) thank you!

Good quality and price, but 399.99 for delivery living room set and a mattress.

Great selection of furniture, workers were very helpful, and they had great discounts on everything.

Frank W. Has always been are favorite sale person at Ashley, when we come in Frank has always been the biggest help. Thank you Ashley for having a great employee like Frank

Frank W. was quick and super helpful. He helped us work within our budget as well.

Cherie was very helpful, excellent customer service. Will be back to buy again! Thank you for all your help.

Beautiful furniture Frank Weeden had us in and out in no time

Very nice and polite. Good prices too. Had a very good experience.

Today I purchased a dinning table and a couch Frank Weeded helped me out and all I can say is he did a great job he was very patient it took me a while to decide whether I wanted to do the purchase or not and Frank never made me feel pressured he’s a great salesman!

Frank Weeden was great! Very helpful and knowledgeable. Offered great advice and even said our kids were well behaved. (We know that’s a lie.) haha. Kind and friendly and he helped out with all we needed. Thank you, Frank!

Great staff and store

I could’ve given a better review just because the treatment was pleasant. However, their return/exchange policy sucks. We bought 8 thousand dollar worth of furniture, beautiful dining set and beautiful Modmax living room set. Sadly the modmax model was a bit big and we wanted to just exchange it for the smaller one. We just got our house and chose Ashley to make our new home beautiful. Now we’re stuck with oversize couches because a measurement mistake. We were planning to buy more furniture for our bedrooms but it seems we will have to take our business somewhere else. Please review policies and do not sign anything if you are not sure what you are getting. Once they delivered that’s it, no way to fix it and no effort to satisfy their costumers. So disappointing.

Gotta say, the staff are real friendly and provide excellent service! Real patient bunch too as my husband and I were looking through a wide range of mattresses and bedroom decor that would suit our budget, design and would be comfortable to support our back structure and weight. Shipping, offloading and installation into our bedroom were all super quick within 3 days. Excellent service and I have already recommended this store location to friends and family.

Excellent Customer Service

Ms Tomeka was a great! Thank you!

I came to Ashley’s and Cherie was awesome! She wasn’t pushy very professional and friendly.

Ashley Store not only has the best furniture to choose from, it also has the most helpful sales staff. A special thanks to Marvin for taking such good care of us.

Frank W was very nice and helpful with our shopping at Ashley Furniture

Had great experience there highly recommend asking for cherie she was wonderful help

Helen was awesome, she was very very helpful, patient, NOT pushy - an ACE sales person, I will recommend my friends to her specifically without hesitation 😁😁😁😁😁😁

Great experience and very helpful.

Sold me an aftermarket warranty for my sofas and when it came time for me to use it they where not in business anymore and I couldn't get a refund or my sectional repaired and I was told sorry by Ashley's furniture and they could do nothing buying an aftermarket warranty is fraud

Frank W was amazing to work with . He was patient and answered my endless questions. So happy with my purchase

Thank you to Frank Weeden. I received a great deal on a Deanlee table set of 3. He is a professional as well as helpful. I would recommend him to people that I know.

I was shopping around for a pillow and noticed the night ice pillow on display at the store. The salesperson recommended a pillow size as all the pillows at the store are display models. After placing an order, I was told that the pillow would need to be shipped since they do not stock in store (did not know that). Once the pillow arrived 10 days later, I was excited to try it out. Unfortunately, the size recommendation was too big and gave me discomfort on my neck. I tried calling customer service for a return or at least a size replacement and was told to contact the store. The store manager was very uninterested in my complaints and repeatedly stated that they do not have a return policy (whatsoever). I assume this is due to multiple complaints from unsatisfied customers. I personally will never shop at this store again and caution others who value quality service. Horrible way to treat your loyal customers and lack of innovation for providing resolution toward valid complaints.

Awesome Customer Service!! Glad I came in store

Today we had the pleasure of meeting Frank Weeden he was extremely helpful with the exact couch we needed we are very happy

The staff is so helpful . Cel took his time to listen to what we needed. He helped us find exactly what we needed. This is our 4th purchase with them. I would definetly come back. 5 stars 🌟

Frank W. was the most amazing person ever so welcoming and a great help.

Do not buy from this company. What a trash company. Almost all the furniture in my house is from Ashley. I recently put a claim in for an accidental tare in my head board and my foundation broke in 3 spots and they are not going to warranty it. They tell us to call one person then that person tells you to call someone else. The in store customer service is garbage as well, no helpful at all. Hopefully no one has to warranty their stuff because they won't be able to like me. I wish I would have known this before I bought so much furniture from one place.

Frank Weeden was amazing! Patient, friendly and ready to help us look for our furniture. We would definitely recommend coming to see him!

I loved my experience at this store! I worked with Cherie to find the perfect pieces of furniture for me that worked well for my budget. She was incredibly friendly and knowledgeable about all of the pieces and made sure to ask questions to understand what I needed. I couldn’t have asked for a better experience.

Had a great experience at Ashely’s. Frank W. was very helpful and made purchasing a couch easy.

Steven was so nice, not pushy at all & really listened to my needs. I also go an amazing discount! I’m very happy with my experience!

I got the wrong piece of furniture delivered to me and it’s been a NIGHTMARE to try and get the right one. The representatives for Ashley say they are going to do one thing then do another. In store is no help and just expect me to be able to come in whenever is convenient for them to sign more papers to get the right item. Now they are taking the table without giving me a new one. It’s absolutely ridiculous. I regret purchasing with them never again.

Frank Weeden was great. We couldn't find the matching coffee table to our Ashbryn TV console & he sold us the matching floor model for 30% off. High recommended his assistance.

We were very pleased to have Oralia help us as we were very indecisive on what couches to get as it's been about 10 years since we bought new ones. She helped us out to pick the right ones. We also left with a whole new living room set. If you need help I would recommend Oralia A.K.A Oreo.

The sale associate was cool. She wasn't hovering over us. When we asked about furniture that they had. She had a sale in 10 minutes and helped with deals. Nice quality without the annoying sales ppl hovering you for the commission.

My wife and I have been looking for the perfect couches for our new home for the past couple days. My wife came across Ashley’s Furniture store online and called to inquire about a couch that we possibly be interested in. She had spoke to a sales associate named Maria G from Ashley’s Furniture store in Bakersfield. We decided that we would like to take a drive and visit the store to see the couch in person, as it is my wife’s and my first time shopping for a new couch and first time visiting an Ashley’s Furniture store. The moment we came in, Maria.G sprung into action. She greeted us with such hostility and professionalism. Maria G was very patient and answered all of our questions and concerns. Her sales skills was enough to convince us to buy not just one, but two couches! (one sectional and one sofa that reclines back). My wife definitely fell in love with the reclining sofa, as soon as Maria G showed us the reclining sofa that matches the same exact color as our sectional couch. She explained all the information, made sure everything was taken care of. She also explained all the policies, warranties and if anything gets damaged, it’s all good and covered. No extra charge or deductibles. We hope to do business with her again soon. For anyone who are looking for amazing, brand new furniture or would like to visit a furniture store, I highly suggest to visit this Ashley’s Furniture Store and request Maria G as your sales associate, as she is a top professional and has a great taste when it comes to selecting furniture. Maria G’s goal is to help her clients and make your furniture envisions for your home come true. My wife and I will definitely be coming back to this location, whether it is a 30 minute drive or a 3 hour drive from our home. Thank you again Maria G! (Ashley’s Furniture Store Bakersfield - Please give Maria G a promotion! You are lucky to have Ms.Maria G on your team!)

(Translated by Google) They treated me very kindly and also gave me the discount that I had seen online. (Original) Me atendieron muy amableblemente y Tambien me dieron el descento Que yo avia vista en linea.

Great prices on quality furniture. Fastest delivery of all the furniture stores in town. Salesman was awesome and very helpful. Will definitely be back for another bedroom set for the guest room. You guys rock!

Frank Weeden walked me through my order, it was very quick and easy!

Frank W. Was very helpful and made buying a mattress easy!

We had the Best experience with Cherie she really knew about the products of all the mattresses and all the settings she was so polite and assured we would get the mattress we loved and she did just that thank you for great customer service ❤️

My wife and I just bought our first home and came into Ashley for a new sectional. Frank W. helped us find exactly what we were looking for and was really helpful about switching out materials, fabric options, discount options available, etc. It was a great experience!

Very helpful!! Frank was such a delight helping us and answered all of our questions.

I recently visited Ashely Furniture store to purchase a new bed frame and mattress. Frank G was very helpful in answering my questions and going over pricing. Can’t wait to see the purchased bed and mattress in my home.

Awesome service

We have been buying furniture here for years. Highly recommend you look up the items online first, they will match the prices. Thank you to Mychal Gonzales for helping us today.

Frank Weeden was super helpful & made the purchasing process seamless.

Frank W. was such a huge help! He was patient and kind with all of my needy requests and ultimately we left extremely happy!

Very helpful and friendly salesman. Marvin greeted us as soon as we entered the store. Helped us find exactly what we were looking for.

Maria G. was so knowledgeable and helpful. She made the experience of choosing new couches fast and easy. She was helpful without being pushy which was very appreciated. She didn't mind at all that we were running around dealing with our toddler either. She answered any questions we had. We ended up having to come the next day to make the purchase and she was so quick to respond when we asked if she was working. It was overall a very good experience.

I recently purchased a new bedroom set from Ashley, and I couldn’t be happier with the experience! From start to finish, the process was seamless, and a big part of that was thanks to Frank. He was incredibly knowledgeable, patient, and genuinely helpful in guiding me through my options. He took the time to understand what I was looking for and made excellent recommendations that fit both my style and budget.

Herman was an excellent sales rep! He was nice showed us what was going to fit our home and didn’t pressure us into anything.

People are nice. Purchased a new recliner 11 month's ago, the back& seat have broken down. Called them,they sent someone out. He looked at it, said it was normal wear. So I'm stuck with it. Will not be going back.

We received exceptional service thanks to Helen. She’s the best. If you are furniture shopping go talk to Helen she’s helpful, knowledgeable, and gave us a great deal! Thank you, Helen! You’re the best!

Helena at Ashley furniture in Bakersfield Was so kind and helpful and helped us get our bedroom set I will go to her again

Frank W. was awesome! He led me to exactly what I was looking for. He was professional, knowledgeable and friendly. Great experience!

My salesman Marvin was fantastic!! If I ever go there for something, I am asking for him. He let me browse, didn't stalk me lol, answered all of my questions and was honest. He made checkout and everything so easy.

Had a great experience, Frank Weeden helped us out with shopping for our bed room set. Very knowledgeable,friendly and patience

Frank Weeden was super nice as we entered. He had so much patience, was very knowledgeable, and helped give us the best deals. He made buying a new bedroom fun!

Helen was incredibly helpful from the very beginning! From the moment we first visited the store just to browse, to the point of making our purchases, she provided us with essential information and excellent support.

Helen did such a great job and was a great help!

Great customer service thank you Frank weeden . I will be back soon

Cherie helped us when we walked in we were just looking she was not pushy but when we decided we were interested in something we found her and she took care of us extremely well and gave exceptional service with an amazing personality bf knowledge on the products. Thank you Cherie for a great experience and very satisfied customers. A++

Frank Weeden was a great help to us in getting our couch picked out and ordered! Thank you, Frank!

Helen was an amazing person who helped us , she was very patient and worked out the things smoothly, the best way as possible .

Helen assisted me & she was very nice & helpful. She saved me a few bucks at the end. I will be back soon! Thank you

Good selection and great service! Thank you for helping me find the perfect mattress and accessories.

Frank W did a great job helping us out find the perfect bed for our new home great service

Helen was extremely helpful and kind. She was never pushy and let us enjoy shopping around the store. She got us a great deal on our couch, we would recommend using her!

Helen was great and very helpful. Made the process easy and efficient

Helen was very help full ,she didn’t rush us like most furniture places do , she gave us time to browse everything around , such a nice and kind lady !

Helen assisted us, it was very helpful and helped me with everything I was looking for.

Had a great experience thanks to Frank Weeden for helping us find what we wanted!

Cherie , and Kristina are the best please go see both of them rate a 5 for customer service Very nice and very knowledgeable.

Cherie was very helpful and made buying the dresser super easy. Also was very fast with everything.

My sales associate, Frank Weeden, was very knowledgeable about the recliner sofas I was shopping for. He was patient, and efficient in writing up the paperwork. I would request him for future shopping needs and highly recommend him for new customers.

Great costumer service!

Helen was so helpful and patient. She really listened to what we wanted and deeply appreciated her help in helping us find what we wanted.

Helen was super helpful and managed to work with us on the pricing. Highly recommend seeking her assistance if you visit Ashley Furniture.

Frank Weeden was recommended to me by a friend. He was knowledgeable about his job, pleasant personality, not pushy. I really enjoyed the shopping experience. Would definitely recommend Frank for people looking for furniture.

Helen assisted me and I had the best experience with customer service. She is friendly and helpful I recommend talking with her she listens and is so understanding.

The salesperson Helen was excellent ! She was so kind and so nice! And very knowledgeable of how to get me the best deal on all the furniture I purchased! I’m so happy that Helen helped me out. It all went so smoothly and very quickly.

Cherie was great!

Helen assisted us and helped us meet our furniture needs. She gave us both the space we needed to shop around but was there the moment we had a question or concern. Ashley is the only place we shop for furniture now.

Very good customer service and explanation. Happy with my purchase. Helen -Bakersfield Ashley store.

Was able to look on line to see if you had what I’ll was looking for. You did. I went to the store and ordered my tables in less than 15 minutes!!!

Very nice store and very nice service.. Sales people were great.. A lot of furniture too chose from.

Frank Weeden was very helpful. The purchase experience was exceptional. Frank made everything so easy from helping us decide what we wanted through delivery. Thanks for your exceptional customer service Frank.

Frank W was extremely friendly and helpful!

My husband and I visited the store a week ago to look for a kitchen table, and ended up with a lengthy wish list of beautiful, well made, sturdy furniture and a couple different mattresses too. We came in over the weekend to purchase our first kitchen table, and specifically came back to see our salesman Frank Weeden. We met him the first visit, and knew we had to come back. He is personable, funny, not overbearing at all, and incredibly helpful! He was able to price match our table, and get it delivered within DAYS! We look forward to coming back to visit him very soon to purchase the next things on our wish list. Thank you Frank W for your help! See you soon!

Helen was incredible! Very knowledgeable

We went for a sectional and got paired with frank w as our associate, he was fantastic!!! Very transparent and thorough 10/10 experience !!! Thank you we will be back

Very friendly& honest

Great furniture store and although too expensive for my taste, sales associate Marvin helped my fiancé and I find the right sofa, loveseat, and kitchen table for a price within our budget. Would come to Ashleys again for the awesome and down to Earth customer service and furniture.

Marvin was very helpful and kind he helped us start our new home ower Journey with looking for beautiful furniture

Great service. No high pressure sales

Update: the store manager called and is standing by what was originally said, they are picking up the furniture and giving me a refund. The prompt attention and dedication to my issue speaks volumes. I have purchased from Ashley before and this was the only time I had an issue and since they are resolving my issue I will continue to be a customer. not buy from this store! I went in to buy furniture to move my mom to assisted living. I explained this was an emotional move and I was unsure if it would even happen due to my mom's hesitation. The sales lady assured me she understood since she went through the same thing with her dad. I went in numerous times since I was having a hard time with all of this and she assured me if it didn't work out I had 30 days to return the furniture. On my 4th visit I decided to buy since I was assured I had 30 days to return. Well sure enough after I had all the furniture in the apartment and I showed my mom she refused to move. Well I called Ashley and I am told the sales lady must have misunderstood they have a no return policy except in the case of defects or damage upon arrival. Now I'm stuck with all this furniture! All because of deceptive sales tactics.

Beautiful furniture at great prices. Our salesman Isreal Monroy was wonderful. He was patient as we tried out several different recliners. Isreal was very pleasant and great ro talk with. We found 2 beautiful recliners at a great price. Thank you Ashley's and your lucky to have Isreal as a salesperson.

Frank weeden at Ashley's furniture was a great help. Definitely recommend him to anyone looking to buy furniture 👌.

Frank weeden was amazing

I found just what I wanted at a fair price . Was greeted promptly as I walked In . Friendly lady helped me . Just wish I could get my chair sooner cause Saturdays deliverys were booked up for 2 weeks . My only day off

The store is well organized with many beautiful displays. The sales associate Frank was very helpful suggesting ideas to fit the space. I will return for more purchases.

Ashley’s has a great choice in furniture and our sales associate Tomeka was great and didn’t pressure us in anyway.

Helen helped both my husband and I. She was detailed and friendly.

Thank you Ashley Furniture. Ask for Helen, she was wonderful

Had great service by Tomeka, very helpful and kind.

Helen helped me out and she was so helpful and knowledgeable. I am so excited for my new bedroom furniture. Thank you so much, Helen!!

Love the service!!!

I went in to buy a mattress and was interrupted by Helen with her nose self. She introduced herself and asked if we needed help, we declined but continued to follow and honestly disrupt my shopping experience. This is why online is better

We just purchased a sofa a love seat. It was a painless experience. Helen was very helpful, knowledgeable, and we did not feel pushed to purchase something we did not want. We walked out with exactly what we wanted in our price range. My husband and I are very happy with our experience today.

I had the best experience with Helen! She priced matched a sectional that I had looked at months prior. I was really hesitant on purchasing the couch at first but she made this purchase seamless.

She's an amazing person and sales person. I'll be back here to buy everything else i need.

Frank our sales person was very helpful and attentive to our needs. As soon as we came in the store he came right to us and ask if he can help. He priced match to other stores and the delivery process was only in two weeks.

Had a great experience with Frank Weeden!😁

Super informational and was extremely helpful. Great deals compared to many other places. Got a couch, bed, dresser and fireplace so sturdy. Cherie was so kind and great information and tips for delivery :)

Cherie helped us buy out first sofa! Thanks Cherie.

Great customer service. Frank Weeden really helped with all my questions and concerns. And is very friendly.

Helen was amazing! She went above and beyond for us. Made us feel welcomed and comfortable. Allowed us to think things over before deciding on anything. She’s professional and highly recommend working with her!!

Our experience at Ashley was amazing thanks to Helen! She answered all of our questions and gave us room to shop on our own but still checked on us frequently. We are so thankful for her help in finding the right couch for our family. 5 stars all around.

I had an amazing experience shopping for furniture thanks to cruz and pawan They were so friendly, patient, and really listened to what I was looking for. Their recommendations were spot-on, and they made the whole process so easy and enjoyable. I left with the perfect pieces for my home, and I couldn’t be happier. Highly recommend their help if you’re looking for great service!

Excellent support and very thorough understanding of our options and honoring our repeat business to Ashley! 👍

Helen is amazing! She was so helpful in helping us perfect our living room!

Cherie was very helpful, and I’ll come back to shop here again. Thank you!

Cherie was amazing! She was very friendly and answered all my questions regarding the sofa I purchased. I highly suggest you find her when you go to Ashley furniture!

Cherie hooked us up with a price match

Frankie Weeden helped me outstandingly explained everything thoroughly writing again emailed me for review

The service and my sales person where Fred I had issues with the product it self Being delivered broken

Thank you Herman for the GREAT customer service and for helping me find my dream couch for my new home. You are awesome and will definitely going back!

Wow!! Eric was incredibly helpful in picking out the right set for our living room. Thank you, and we will be back!!

Excellent service from Oralia!! Very helpful and knowledgeable! Appreciated all the info and time spent with myself and my wife as we looked at all the options. 👌

We had a great experience purchasing our dinning table. Cherie was really helpful. She gave us space to look, but checked in consistently. Great customer service, we will be coming back again.

Helen was very courteous and knowledgeable, made the whole purchasing experience a breeze.

Very friendly and helpful Cherie to the time to listen to our needs and helped us find what we were looking for.

Pawan Bhullar helped us out at Ashley furniture 2 different times now, great salesman, very kind, patient and friendly! Will be doing business again with him soon for sure.

Cherie helped us pick out a very nice bedroom set and answered any questions we had as well as helped us secure a good price! Can’t wait for it to be delivered!

We had a great experience purchasing our new living room set. Cherie was so patient with us. Thank you Cherie!

Extremely helpful. Maria A. was very patient and we got everything we needed very quickly. Thank you!!!

Ashley Furniture Bakersfield just gained a customer for life! We walked in looking to get a new sofa and Pawan greeted us with a friendly smile and ready to help! Pawan was outstanding and so knowledgeable about the sofa and insurance plan we wanted! He walked us through everything very thoroughly and went above and beyond to answer every question we had! Ashley Furniture Bakersfield is the place to go for all your furniture needs! We will definitely only be shopping here and asking for Pawan. Thank you Pawan for all of your help!

Great customer service from Frank Weeden. We came in just to look at around but felt comfortable purchasing dinning chairs. He was upfront and clear with information. I would definitely recommend purchasing with Frank Weeden at Ashleys! We are returning customers and look forward to coming back with more furniture needs. Thank you!

Great experience, helpful staff that were very knowledgeable of products. Pawan Bhullar gave amazing service and was very professional. We will definitely be back for future purchases. Thank you, Pawan!

Great experience, wonderful service from Helen

Maria G was amazing, sweet and so helpful! Best furniture buying experience I have ever had and she worked so hard for us to have our new furniture delivered quickly and without added delivery fees! Holiday deal was an added bonus!

Marvin was very helpful and we had a great experience shopping for our new couch.

Helen did an excellent job at guiding me through the buying process. Very patient with my children and I. I will return and ask for her for future purchases. Thank you again!

Eshan was my adviser and was very helpful. Joshua, the store manager was extremely helpful with the purchase of my bedroom set and new mattress. I will definitely return for future furniture needs

We walked into the store and Helen approached us to offer any help. She was very good about giving us space to browse and enjoy the store but also being available once we started narrowing down our selection of dresser. She was very knowledgeable and a pleasure to work with

Maria was very kind and so helpful! She showed me so many options and I was able to find the perfect recliner!!! God bless you Maria!

Cel Garcia was very pleasant and knowledgeable. His patience was refreshing when we couldn’t decide on a dining room table. He gave great advice when making our selection. I highly recommend Cel when you’re ready to purchase furniture from Ashley. Thank you 😊

Had a great experience with Helen!! She was patient and she provided great consumer care. I recommend her!!

We went to Ashley’s and we were assisted by Helen!! She was amazing help we had such a great experience!

Great customer service by Frank Weeden

Frank helped my friend with a recliner. She picked one out. He did a good job helping us. They really have beautiful furniture. The only problem we have is today is the 27th of December. The chair won’t be delivered until January 29th! That’s really unacceptable.

Frank Weeden helped us and was super patient and helpful. Would highly recommend coming here and asking for Frank!

Such a great experience! Thank you Frank W! Very knowledgeable on mattresses! Super friendly and welcoming!

Staff member had a great customer service, took his time to ensure we were getting what we wanted. He made the whole process easy and checked in each step of the way and even after delivery! We will be recommending this furniture store to our family and friends! Thank you Ashley's!

Always a great experience. Frank Weeden is always friendly and helpful.

Ask for frank weeden!! Very helpful and meticulous and explained everything great for a first time buyer

Helen the sales associate was very helpful and patient. Excellent service

Frank Weeden helped me. True gentleman, professional. He comes across as sincere and in no time won my trust. Frank paused and confirmed every detail allowing me an opportunity to decline at every turn, never rushing me. Thank you Frank.

Helen was very helpful and great.

Great service, quick and easy. Frank Weeden made that much more easier. He was insightful, and very knowledgeable with all the products he showed us. He wasn’t pushy and made our experience all that much more amazing and reassuring that we made the right choice by bringing our business here. We will be back for a Cal-King summer 2025 and be assured we will be seeking him for our next purchase.

We just bought a modular sectional from Ashley. Frank is the salesman who helped us. Frank listened to our needs and guided us to the sectional that we could build to fit our requirements for personal comfort and the restrictions of space in our casita. He was conscientious about our financial concerns and got us to a price point that we were comfortable with. If your in the hunt for furniture, go ask for Frank at Ashley Furniture.

We were trying to find something last minute and Cherie at Ashley was very accommodating and efficient and got us exactly what we needed at a reasonable price in under an hour and we were very grateful!

Great customer service. Waiting on how well delivery goes before bumping it up to 5 stars.

Very helpful for my first time here

We just bought a sectional from Ashley Furniture Store. We have never purchased anything from Ashley before. We just happened to drive by and stopped to look inside the showroom. What a very nice and enjoyable surprise. We were meet by a salesman named Frank. Frank was just outstanding and so knowledgeable about his products and what they had to assist with our needs. We really enjoyed working with Frank and he found exactly what we needed with a price range that we could afford. After visiting Ashley we will never buy from anyone else without checking Ashley first. And the salesman Frank was so nice to work with we just loved our experience. Ashley is the place to go for all your furniture needs!!! Thank you Frank and we will see you again fore sure!!!!!

Great selection of furniture and wonderful customer service. Helen was very helpful in assisting me and my mom with our furniture selection.

Frank Weeden was amazing he helped us find everything we needed will be coming back to do business agin!!

I have boughten mostly from here but the other day I went in there some Man with a scarf greeted me (Arabic) I told him what i was looking for Bed Sets showed me some and i told him if that was all he said "No, that they were expensive for Me that i should look at Amazon" I was shocked😅 Me and my mom just left ... Honestly this man just looked at us and right away judge us😡 Very disappointing!!!

I first used Ashley’s in 2011 and liked them I used them for all my furniture needs from 2021 to current. This last experience at the Bakersfield location has been the worst! I’m currently 29 weeks pregnant and they have been causing me so much unnecessary stress. I placed an order back in September and my order was set to deliver on Nov 6. I hadn’t heard anything from anyone so I called to confirm myself and was told by a lady that it is set for Nov 14. I explain to her I took the day off work on the 6th and I can’t just get that time and wages back. She gave me $100 credit. The 13th came and someone called me the night before to say it’s delayed again… I said this is not ok I’ve taken off work again and I’m pregnant losing wages. I can’t keep taking off work and losing money due to your unorganized schedule. I work in the dental field and can’t just make up work and I don’t have much time to work due to the progression in my pregnancy. This bed set was supposed to be here before my baby shower. I went to the store spoke to the store manager Cruz and we selected another bed that was available and made sure it was going to be delivered on 11/20. Again took off only to get a call the night before at 6:04pm to say we need to RESCHEDULE! I couldn’t believe it I confirmed the delivery via text and email and everything was in stock but now it’s not going to be on the truck? I said no this is unacceptable and went to the store and spoke to Cruz and he said he’d handle it and never called me back… got an email and call saying it was rescheduled for the 29th… I told him it’s thanksgiving and we will not be in town… still he never called me back… got a call on 11/26… from frank the sales guy that apparently helped me with this purchase and he was RUDE! They showed up to my door on the 29th when I didn’t even confirm delivery…

Frank Weeden was very helpful & patient! Great Customer Service!

Got helped and attended by Cherie, she was absolutely the BEST and helped throughout my time in store.

Very good experience at Ashley’s found everything that I went in to look for with the help of Frank Weeden very helpful and informative on telling me about the product I was getting patient and professional would definitely return in the future

Oralia helped me buy my living room set, bedroom set, kitchen table, kids bedroom and mattresses. Oralia went above and beyond helping me. The rest of the employees also were very nice and helpful trying to help with interior decoration ideas. I was treated well and helped get the best deal. Thank you 🙏 to everyone for making this such a great experience.

Cherie was very helpful and patient with us in financing and finding the right furniture for our home.

Frank Weeden was so helpful and helped us pick out our family couches out and we’re so happy that he made it so fast and convenient. He is very kind and so professional. Truly made the purchase because of him.

THEY TOOK OUT THE 72 HOURS RETURN POLICY AND DON’T HONOR IT EVEN THOUGH ONE OF THEIR EMPLOYEES TOLD YOU THAT YOU COULD, WILL NEVER SHOP HERE AGAIN!!!

Never ever buying from this store. They tell you everything you want to hear when you buy couches,but when you call the insurance for coverage they give you the around around and all the BS . They won't fix your couch. Do not buy from them now we are stuck with not good charger ports on my couch. Ashley should refund me my $325 I payed for 5 year insurance on the couches. It's all a scam they just want your money. And I will report this to the BBB.

We were most satisfied with our experience at Ashley in comparison to the other furniture stores in town. We had valluable assistance from staff, we found the furnitures to be of better quality and we found what we needed. All in all, a 5 out of 5!

Frank Weeden is the man to see! He was patient and understanding. He took time to listen to our needs and work with us. We found exactly what we were looking for in our hunt for a sofa with a mid century feel.

Maria G. was great! Very helpful and informative. Will definitely return!

we went in looking for a bed and Cherie was amazing assisting us during our vist at Ashley furniture

Cherie was very helpful when looking for a new mattress. Helped us stay within our price range and helped find the firmness we like. Check out was also fast was in and out within 30 minutes.

Thanks to Frank Weeden for a very good customer service experience. Truly appreciate it.

Thank you to Cherie for making our purchase a wonderful experience. She was very knowledgeable, professional, and patient. Awesome experience A+++++

Quick and easy. Was able to get assistance right away and super friendly employees

Cherie and Dj were extremely helpful and knowledgeable.

Frank was an excellent assistant for me today

Great experience - great bed. Thanks Daniel and Cherie.

Daniel and Marvin were very helpful and assisted me and my family in making smart purchases that suited our individual needs. I would recommend Ashley furniture and their associates in helping you to furnish your home.

Daniel and Marvin, here at the Rosedale Ashley furniture were outstanding. Daniel really knows his mattresses and gave us great information and recommendations for my 15 year old, 8 year old and my spouse and myself and Marvin helped us with the purchasing process and really answered all our questions. I would recommend this store and their staff for your furniture needs.

Great customer service and helped us find our dream couch for our new home. Thank you Frank W!

Frank weeden was really nice and helpful was able to get my new mattress

Cheap poorly made furniture. Poor support from the company. We have had two issues with the bed frame we purchased, both times it has been very difficult to get support. As you can see from the image, the poor quality "wood" snapped from the rail. This happened a few days within the 1 year warranty. Awful products and awful company. Sent the email, no response. Also it's been two weeks and I haven't gotten a ship to date for the replacement part.

Outstanding customer care. Cherie was very courteous, knowledgeable, and pleasant. Thank you

Excellent customer service.

Cherie from Ashley’s furniture was very helpful and friendly in my shopping experience. She was curious to me and my whole family which made this shopping experience better. I purchased 4 new pieces for my living room with her help. Thank you Cherie!

Just bought a new bed and mattress and Cherie was extremely helpful!

Frank Weeden was awesome. He was such a nice salesman and very professional. He explained everything well to us and went above and beyond in helping us find the perfect couches for our family . Overall, he made our purchase worth it.

We had an awesome experience! Frank was attentive and listened to all of our concerns, and gave us the best deal possible. We are very satisfied with our service all around. Would definitely recommend.

Herman was amazing! He took the time to show us the entire store and sit on all of the sofas until we made up our minds. He was helpful and friendly and made our experience the best!!

Cherie helped us pick out the perfect mattress and get a good deal on it! Very friendly and personable service.

Cherie was so amazing! She was friendly and helpful from the moment I walked in to the store.

Cherie was very pleasant to work with and once we found what we wanted we were treated with respect and kindness and the purchase went smoothly.

Purchased furniture, and they gave delivery date. Received texts and email confirming date and time. Got call from store late the night before that they didn’t have our order. This is the third time they did this. Canceled order. They said they would refund the money eventually. 0 stars.

Cherie is the best very helpful. The process was seamless! Super happy about my purchase :)

Frank was very helpful

Helen made our buying experience wonderful. We will definitely return to the store for future purchases

Mary showed me what I wanted and didn't pressure me for a sale

Sales man was kind a courteous, and made the buying process simple. Also, explained everything I purchased clear, an detailed

My husband and I came in looking for barstools and a coffee table. We were greeted by Oreo and we let her know what we were looking for and she took us to the barstool area. We didn’t find what we were looking for and she asked us to follow here to a different area and when we did we found the exact stools we were on the market for. We were thankful for her advice and help.

Great experience Cherie was great

Frank Weeden, my salesman, kindly greeted us at the door. Told him what I was looking for. He showed me all the different items I could choose from. We picked out the furniture we wanted. Frank went over the different payment options that were available and after choosing one, he then explained the paperwork involved and answered all of our questions. Frank was extremely helpful, knowledgeable and not pushy. I would recommend Ashley furniture and definitely Frank Weeden! Thank you Frank!

Cherie, Very friendly and helpful. Thank you.

Cherie was very helpful and pleasant to work with.

Thank you to Cherie. What a wonderful sales woman. Treated me with respect and very friendly. I will definitely come come back and buy more furniture from her. Great experience. Thank you so much.

I had a great experience at the store. Friendly staff and no pressure to buy anything. I got to look around and find what I was looking for. Israel was very helpful. I’d definitely buy from again.

Thank you Cherie for your patience, In helping us choose our sectional.

We were helped by Frank G, and he was the OG. Transactions was fast, detailed, and 100% accurate. Couldn’t be happier, and I can’t wait to fall my a$$ to sleep on my new sofa.

Way too much just to send message

Frank Weeden went above and beyond with showing me the bedroom sets and the build features of each set. Very friendly and easy to talk to. Made the whole process easy from start to finish. Would recommend him 100%

Tomeka was very helpful. Loved her service. 😊

Very helpful in our needs

The experience was great the variety of dining table sets.our sales associate Helen was very informative and friendly.the process from walking in the door until setting up delivery was smooth and easy.

Thank you Cherie for all your help and your patience with us! We appreciate you! Excited for our new sofa !!!

Frank Weeden was extremely friendly and knowledgeable. He helped us find a couch and was not pushy. He was also very easy to communicate with and things never felt awkward or forced. 6 out of 5 stars!

Frank was fantastic. No pressure and helped find what we needed. Even helped to rearrange the dinning table to get a visual.

Amazing customer service super kind not pushy at all allowed us to look around without filling pressured answered all our questions thank you so much to Cherie

As expected

I am extremely disappointed with my recent couch purchase. We were assured by the salesperson that we were buying a high-quality leather couch, but what we received was far from it. After just a short time, the material started peeling and flaking off in patches, revealing that this is not genuine leather but likely bonded or faux leather. The salesperson was misleading, and when we reached out to address the issue, the company did not stand behind their product at all. This experience has taught me a valuable lesson about where to shop for furniture. I’ll be making my next purchase at Costco, where they actually stand behind what they sell. Save yourself the frustration and avoid buying furniture here if you’re looking for genuine quality and honesty.

Cel was great to work with. We had taken a trip to the store but didn’t find what we wanted. This morning I called him and he helped me find something over the phone and then we did everything over the phone and was able to pay quickly with a link. Easiest furniture purchase I’ve ever made.

We went looking for two mattresses and Frank G was so much help. He explained everything to us and answered all our questions. Super friendly, patient and knowledgeable. He also gave us the time and space to discuss and make our decision which we appreciated. Stress free purchase and can’t wait to get our new mattresses.

Frank G was awesome and super helpful. He was able to get me a great deal and everything I wanted. Will for sure come back for other purchases. Great customer service and very attentive as well :)

Quick and helpful.

Staff were friendly and very helpful. I was able to make my order quickly with no hiccups, will recommend friends and family to this store.

Don’t buy insurance for your furniture cause at the end they just tell you that they changed insurance company’s and you just lose your money and get stuck with bad furniture , we buy 3 couches for over 3 k and we paid 5 year insurance now 2 year later the couches are ripped and insurance tell us that we need to pay out of pocket and we went to Ashley on Rosedale and they just give us the round around tell us that they changed insurance company that they don’t work with them anymore so where do that 319.99 from insurance dollars end up , Pay attention People this Ashley store is a Biggggg Scammmmm now we end up with $3,000 trash couches

Helen was wonderful. She was patient with me. She took her time to find what I was looking for the color I wanted she was awesome.

Maria A was very helpful from the second i walk into the door. She help me decide and was very patient with me and my husband. We got a very good deal on our furniture. Best seller !!!

Nice experience, staff are very helpful. Would buy again.

Good store, great prices and awesome sales man!! All we need to go back.

I had received a flyer in the mail about a sale. Ashley’s was having. the item in question was exactly what I was looking for. I went to the store and asked them about this item and they had no idea what I was talking about. It turns out they don’t get a copy of the flyers. I didn’t buying a similar item, but it’s not what I went there to get But I’m happy with it that’s what counts

cal he was a nice guy he helped us a lot

I was pleased with there customer service

We purchased a new living room set. Our experience with Helen could not have been better. She was warm, friendly, knowledgeable, & attentive. We are extremely happy with our purchase & overall experience purchasing through Ashley Furniture & having Helen as our representative.

Good 👍

Great customer service with Frank Weeden He was very patient and gave me multiple options for my leather recliner sofa

Mychal help us out to choose best furniture.

😊

We had a great experience with Mr. Frank Weeden and would recommend anyone looking for new furniture to speak with him. He was very knowledgeable on the products & services and just made the experience more fun. We went to nearly every furniture store in town looking for a new table and couch set and this was by far our best stop. On the products themselves, they seem like high quality at a fair price. We’ll definitely be returning soon!

Maria the sales person was very nice and informative. We agreed to purchase a $3000 reclining loveseat. Long story short, we had an issue with the loveseat but Ashley customer service member Ian handled it very professionally and I’m a timely manner. Thank you Ian and Maria!!

Cherie was super super helpful!!! We had a great experience only because of her & we were able to get our 6 piece sectional!! Highly recommend coming here and getting help from her!

Came in today to get a bunch of furniture for my new apartment. Frank helped me pick things out and gave me some good recommendations on what to buy. Was in and out in about an hour after getting a tv stand, dresser, couch, recliner, 2 tables, and a rug. Prices for each item were reasonable and the delivery service is flexible on when they are able to drop the stuff off. Definitely recommend!

Marvin was very helpful in finding the right mattress for me and my boyfriend. Very knowledgeable and friendly. Would definitely buy from here again!

Amazing experience and great customer service. As a young couple many associates at different places didn’t take us seriously but Pawan was very sweet. He wasn’t pushy on us to buy stuff and he even helped us save in areas we didn't know we can. Would definitely recommend this store to anyone in need of furniture and specifically Pawan to help. He was very patient, understanding, and not pushy.

Pawan was very kind, courteous, and very gentlemen like. He saved me 300 dollars. He was patient and understanding. Overall 10/10 service will come again for future furniture needs and will definitely recommend Ashley and Pawan specifically to my friends and family.

It was my first time buying in this furniture. I can tell you I will never go again. They are so bad from furniture they sell to workers.

I purchased a bedside table to match the bedroom set I had previously purchased. They said it was the last one. They set up delivery and didn't tell me I had to be there. I couldn't come home when they tried to deliver it so they left. I called to reschedule when I could be there. They never showed up. When I called to find out why, they had to check. It took a few days for them to call me back and tell me that they sold it to someone else and could they interest me in a similar table, no apology. I was so disappointed. I wanted the table to match and I couldn't understand why they sold a table I had already purchased. I asked for a refund, after a month still no refund. I had to call again to ask why and 3 days later I finally got a refund. Had been a very negative experience. I will never shop there again.

Very helpful and great with kids

We had a great experience at Ashley in Bakersfield. Maria G and the entire team went above and beyond to be sure we were taken care of. From purchase to delivery, everything was smooth and as promised. Maria even came in before the start of her shift to accommodate our schedule.

oreoia sold my mattress today. shes was great and very helpful

Very helpful. Really appreciated cheree

Helen, was so nice and friendly and quick and very helpful to my family.

Pawan Bhullar was knowledgeable and very helpful. He made the process very simple and fast. Highly recommended

We found exactly what we were looking for at a reasonable price! Frank was very helpful!!

Cherie was amazing and helped me get the exact furniture I needed!

Eshan is a great guy, went out of his way to help us!!!

Frank Weeden was fantastic

Oralia helped me today!

(Translated by Google) Israel is the best costumer services in Ashle store excellent person (Original) Israel es el mejor costumer services en Ashle store excelente persona

Oreo helped me today.

Excellent customer service from my friend Pawan Bhullar!!!

Eshan help us today he was very patient not pushy at all pls go see him

Pawan bhullar was great and so helpful in my experience with buying all new furniture

I called the Ashley store yesterday in the hopes that they had a specific power recliner available. To my good fortune I was assisted by Frank Weeden, their outstanding sales rep. To say he went over and above would be an understatement. Unfortunately the model I was looking for was not on their showroom floor (I wanted to sit in it before I made my purchase). Frank asked for my specifications, took my phone number and searched every recliner on their floor to see if perhaps there could be an alternative. Helpful, friendly, professional... top notch.. I could go on. Ashley is very lucky to have Frank in their employ. I highly recommend this Ashley store and specifically Frank to assist you.

Joshua Foote was our rep and he was great. No pressure from him and he wasn't following us everywhere. Friendly and respectful. Even personable. My family and I had a great experience there being our first time. We bought a few items and felt comfortable about it.

Maria G. was wonderfully helpful. Great experience all around.

Went to Ashley to purchase some new furniture on a Sunday. We were greeted and helped by Frank G. He was super helpful without being pushy. He even did some online price comparison shopping for us while we were contemplating a set to make sure we were getting the best deal. Furniture was delivered the following Thursday, as promised and with no fuss. Really appreciated the smooth and streamlined transaction! Thanks Frank!

Very kind, friendly, professional and good customer service happy to be helped by Cherie in all our decisions, thank you very much for all your patients.

Helen assisted me and was great to us! No pressure to us and allowed us to look around as we pleased.

Had the best experience ever thanks to the best CHERIE!!! We bought a bedroom set, couches& dining room table. If you need furniture go to her she made the whole process so easy and gave an amazing experience !

My family and I recently had a wonderful shopping experience at this Ashley’s Furniture location. Although we’ve purchased furniture items from this location before, we had never come across someone as courteous and kind as Frank Weeden. We were most impressed by Frank Weeden’s estimable customer service. He quickly took the initiative in answering all our questions about the furniture item we were looking at and sharing his knowledge about the product. We appreciate Frank’s friendliness and help during our purchase, and we recommend that others seek him during their next visit to Ashley’s Furniture.

Our experience with Ashley furniture was very pleasant. We had a really good salesman his name is Frank g and he helped us decide on what we wanted. What we needed and he was very knowledgeable.

Thank you so much Cherie you really went above and beyond to help me truly appreciate your kindness and patience!! A genuine pleasure meeting you!

We had a awesome sales person very knowledgeable and informant. And worked very hard at making sure we got what we wanted. The sales man was Frank Gomez out of the Bakersfield location. Thanks Ashley and Frank Gomez.

Helen assisted me and she is very helpful and sweet.

Helen helped us and did an excellent job with what we were looking for. 5 stars. Thank you

ASHLEY IS QUALITY @ A GREAT PRICE! Helen was so helpful and sweet to look around with. My home is beautiful - best investment while you work from home !

Assisted by Helen. Awesome service. Courteous, friendly and professional with no pressure. Well satisfied.

Helen did amazing! Thank you so much for being so attentive and welcoming! I appreciate you!

Oralia helped us buy a queen bedroom set she was very helpful and showed us different sets and everything went well!

I recently had the pleasure of working with Frank at Ashley Bakersfield, and I can confidently say he’s the best furniture salesman I’ve ever encountered. From the moment I walked in, Frank greeted me with a warm smile and a genuine eagerness to help. His extensive knowledge of the products was impressive; he patiently walked me through various styles and materials, ensuring I understood the benefits of each piece. Frank listened closely to my needs and preferences, making thoughtful recommendations without any pressure. What truly set Frank apart was his attention to detail. He asked insightful questions that helped clarify my vision for my space, and he even offered design tips that transformed my ideas into reality. Frank's passion for furniture and customer satisfaction was evident, making the entire experience enjoyable. When it came time to finalize my purchase, he guided me through the process seamlessly, ensuring I got the best deal possible. Frank even followed up after delivery to ensure everything was perfect. If you're looking for an exceptional furniture shopping experience, I wholeheartedly recommend visiting Frank at Ashley Furniture Bakersfield. He’s not just a salesman; he’s a true partner in creating your dream home.

Frank G was really helpful and non pushy as we made our way through the store. He would walk away and let's us decide what we wanted to do and didn't feel rushed or pressured into buying something. We were albe to get a lot of good furniture for a great price, definitely recommend looking for Frank G for your furniture needs as you will get your needs meet with integrity.

Frank G was our advisor. He was so helpful and personable it was like talking to a long lost friend. We were teetering between 2 bedroom sets and he was extremely knowledgeable and helpful to help us make the final desicion.

Went in just to look around came out with a bed set and kitchen set all thanks to the Queen Helen. She is hands down really amazing, understandable, informative and best sales person in there. If you need assistance with a new project or have any questions about anything, Helen is your girl!

Helen the best sales person. She helped us pick the best bedroom set for our need. Loved the Patience and details she gave about each set. If you ever need a bedroom set look for your girl Helen!!

Thank you Oreo for your help today . One happy customer .

Michael was friendly, welcoming and very helpful.

Cherie was fantastic, she was very patient, understanding and informative. Great experience.

Marvin was really wonderful to work with. He has product knowledge and was not pushy, which made the shopping experience enjoyable.

Cherie was great to work with! She answered all my questions and ordering was a smooth process.

Michael was very knowledgeable and transparent when answering all my questions. He made the process very quick and easy.

Very thankful for Oreo’s help. As soon as we walked in we were greeted kindly and we appreciated her staying with us throughout the process.

We were looking for furniture pieces for our living room. Cherie was able to show us what were we looking for and was a great help. She was friendly and made the purchase process easy.

Amazing work. I was helped by Oreo she was amazing. Had a great attitude and she explained everything so clearly. Come and ask for Oreo!!

Great customer service. Patient and very well spoken! Will buy again with Pawan. Thanks Ashley.

Oreo was super helpful and gave us an amazing deal! 10/10 recommend her 👏🏻

Bought a couch from Cherie today! She helped us finally find my dad’s dream couch :)

We had a great experience with Maria G. I called ahead of time and she was very happy to help and even show us other options that might work for our specific needs. When we arrived to the store, Maria G. was intentional to help us. She didn’t rush us and answered any questions we had. Her patience, attentiveness, and care was delightful! One of our best purchase experiences by far! I would be thrilled to work with Maria G. again in the future. :)

I worked with Herman and he was exceptionally helpful and knowledgeable. He was quick to respond to any questions I had and did a thorough follow up.

We had a great experience! Received the help we needed

I enjoyed how straightforward Cherie was with the furniture pricing she was very kind and understanding.

Oreo helped us with the purchase of a king bed frame and two chaises. She made the experience very quick and painless. Great customer service and would recommend Ashley furniture to friends and family!

Cherie was very helpful

Cherie helped me a few days ago and i came back to her specifically to help me buy a get chair.! Great worker!

I was expected to get a mattress 3 weeks after the purchase. The staff Maria G. went out of her way to accommodate the preferred date of delivery for the mattress. Maria G. communicated effectively, professionally, and in a timely manner.

The Ashley store on Rosedale Highway is fantastic and had great experience purchasing our new leather sectional. Pawan the helpful sales rep was fantastic and very knowledgeable and guided me through the whole process. Thank you Ashley furniture.

Maria G is AWESOME! Excellent service and very kind! She knows her stuff and NOT pushy AT ALL. She made us feel at home, we will most definitely be coming back to purchase again! 10/10 Experience!

Maria G was wonderful and very nice. I buy with Ashley all the time and have always left happy.

Mychal was very helpful during our time at Ashley, he is very knowledgeable on the items they have in the showroom and helped us locate the perfect bedrooom set for our son.

Mychal was very knowledgeable and extremely helpful in the buying process of my son’s bed, frame and dresser. Thank you!

We were helped by Helen! Great customer service. Definitely knows what she’s doing and really made sure we knew exactly what we wanted before ordering our couch. She also answered all of our questions with so much patience and understanding. I would highly recommend asking for Helen if you are looking to get some good information and details, let alone get to know the good deals they have going on!

Really nice people, thank you María Aguilar for helping us choose our 2 bed rooms and making it work for our family.

Good experience and fast, thank you Michael for the Help..

Helen was wonderful. She offered excellent customer service.

Pawan Bhullar was amazing in assisting us in our decision with living room furniture!!

Absolutely had the best experience. Herman our associate was absolutely great. He went above and beyond to make our experience the best. Will be going back to do more business with him in the future for sure.

Great experience , helped with choosing a great bed and bedroom . Cherie helped and did an amazing job .

Cherie was very helpful! She wasn’t pushy or rushing us, she understood our needs and helped us pick the perfect piece of furniture!

Great customer service from Josh and Cherie! Fast and easy!!

Israel was great!! Five star plus service!!

Herman is the best! Helped me find exactly what I was looking for and went above & beyond. 10/10 highly recommend.

The sales associate, Pawan Bhullar, greeted us at the door. He was professional, knowledgeable, and didn't pressure us. We left, browsed other stores, and returned later to buy the recliner I liked. I really liked the relaxed feel of the store. The location was also convenient.

Good customer service from cherie. Very helpful

Oreo helped me choose my furniture and was so amazing and helpful!

Found exactly what we wanted at Ashley’s after searching several stores. Cherie was a great addition to helping us find what we wanted! Also got us a sooner delivery date

Just received two out of four of my pieces. Frank was so awesome and made sure I got my furniture as soon as possible so I could start unpacking all my things! The delivery was right on time and super quick and easy.

Cristina and mychal were very helpful going through my options with the purchase of a bed and nightstands very appreciative for there help

Great customer service they help us out with everything, Good discounts and great quality furniture Loreal was super helpful.

Tomeka was heaven sent ! Thank for making this process easy, definitely becoming back for that sectional, I can’t wait!

I had an amazing experience at Ashley Furniture Store thanks to Tomeka Grider. They were incredibly knowledgeable, patient, and friendly throughout my entire visit. They helped me find the perfect pieces for my home and went above and beyond to ensure I was satisfied with my purchase. Their exceptional customer service made the whole process smooth and enjoyable. I highly recommend visiting this store and asking for Tomeka Grider

Assisted by Helen. Very pleasant experience and professional. I would highly recommend asking for her.

Michael was great and to the point, helped me with options for assembly so I’m not stuck on my own doing it. Definitly will be back for further projects

I had a great experience at Ashley Future. Oralia was incredibly friendly and attentive, warmly welcoming us. She did an outstanding job answering all of our questions.

Maria Aguilar was very helpful and knowledgeable. Great customer service!

Michael is very nice, pleasant and helpful! We shop at a lot of furniture places and we feel Michael is the best. We will definitely recommend family and friends to ask for Michael. Thank you!

I recently visited Ashley’s Furniture, and I was thoroughly impressed with the assistance that Michael provided and the showroom selection. Michael was friendly and knowledgeable, offering helpful advice without being pushy. The prices were competitive, and they often have sales that make high-quality furniture more accessible. Overall, I had a positive experience and would definitely recommend Ashley’s Furniture to anyone looking to refresh their home.

Michael was super helpful. Made the shopping experience very enjoyable.

Cherie was very helpful throughout the entire experience! She let us take our time looking, wasn’t pushing anything, and helped us finalize our purchase. I highly recommend working with Cherie, this was easily the easiest shopping experience I’ve ever had! Best experience ever! 😊

Frank was awesome he helped us with our couch set and picking out our mattress. Great guy!

Herman and Frank were very helpful and quick to help.

I had a great experience coming to Ashley furniture. Oreo was very helpful.

Very helpful staff. Cherie was helping us and she was very friendly and help us with what we needed

My experience with Ashley Furniture was 5-star thanks to Cherie, Mychal and Cruz. Cherie was always so attentive and supportive answering every question regarding key pieces to purchase for my house. Cherie went above and beyond during my custom orders and was AMAZING every step of the way. Mychal & Cruz supported us with finalizing our order and we’re creative with items that were out of stock and found a WAY to make us very happy. Cherie, Mychal and Cruz all continue to be a huge support even after our order was completed. Thank you for your expertise and exceptional customer support! Very happy our local store in Bakersfield has amazing staff willing to make your experience stress free!

Great experience with Cherie and Marvin!! Loved how fast it was and how comfortable they made me!

Frank at Rosedale Location was a wonderful help with furnishing our daughter’s apartment. He gave us all the discounts available and worked with our schedules for delivery. Pluse he smells amazing!!

Frank was great! He worked with us and our timeline, very accommodating!

Helen helped us and we had a great experience. Highly recommend her and Ashley furniture in general.

We had a great experience at Ashley Furniture! Pawan Bhullar was very helpful throughout the whole process of purchasing our furniture.

Eagan is a Wonderful man and sales person. Very easy to deal with.

Helen was super helpful and patient! Enjoyed my shopping experience with Ashley. Purchased a beautiful sofa set:)

Had a very good experience with Cel, we were greeted and had a short conversation on what we were interested in. Cel directed us to the couches abd love seats that matched what we were looking for and was able to answer all of our questions without hesitation. Most of all we didn't feel any pressure to make a decision at that moment.

Oreo was great help 😊

Thank you to Oralia for helping us find our dream bedroom set! She was so patient and kind and made our experience stress free.

I worked with Eshan on a purchase of a sofa and he was great. Very knowledgable on options and the large variety of choices! Thanks for making the process painless.

Cherie helped us purchase a chest

Great customer from Cherie

Cherie made sure we understood and helped us get what we needed

Cherie was very helpful with the bedroom set and couches we got .

Pawan Bhullar was super friendly and informative.

Ashley Sleep Shop had the variety, quality, and look; Pawan had the knowledge to help connect the dots into our beautiful interior home.

Came in to Ashley furniture to purchase a couple of things for a new home, Helen was so helpful and took her time. Thank you for a great experience.

It was a great experience!! Helen was very patient and shared a lot of knowledge with us.

Bought a beautiful table with Cherie. She’s an excellent salesperson. Definitely recommend.

Josh was so helpful and even moved furniture around the store so I could see how it looked together! Such an easy experience and the quality and prices are very good! Everyone was so nice and helpful. I will definitely refer them to friends and family!

Helen was an excellent sales person. Daniel was super helpful as well.

Michael was very helpful in our sofa and rug purchase. He greeted us at the door, helped us find a great sofa, and even helped us pick out accent colors. Great experience!

Cherie was amazing, excellent customer services.she was very patient and helpful. She helped me find exactly what I was looking for.

Quick. Easy. Hassle free price match on two twin beds! Cherie made it so smooth and easy

Cherie was amazing help! She is very helpful and very knowledgeable but above all super friendly! i recommend you asking for her ! Very satisfied with our new couches too! Ashley furniture has improved their service and quality!

Great experience Thanks Michael 🤘🏼

Purchased a couch with help from Mary

Wonderful customer service. Pawan was aware of exactly what I was looking for and explained everything very well.

Oreo was very helpful and friendly, I will definitely be back and hope she assists me next time.

Great experience the staff was thorough and straight to the point while being helpful and patient when buying new furniture

Pawan was an amazing salesman that guided us through our entire purchase. He helped us with our living room, kitchen, artwork, and carpets for our house and made it a real home. Thank you Pawan!

Had a wonderful shopping experience! Helen was great and so helpful. :)

Our sales woman was Helen. She was extremely helpful, pleasant, and expedited our experience, we highly recommend her thank you for the wonderful service!!:)

Puchased a $600 dollar recliner and I must say it's the worst recliner I've ever purchased it fell apart in less than a year thank God it was still under warranty! The problem is I didn't get a chance to sit in the chair and try it out before I purchased it, I was shown a photo of the recliner it was then delivered to my house (plan on waiting at least 2 weeks). How can you tell if a recliner is going to be comfortable and work for you if you can't sit in it??? You have to wait a couple weeks in order to get your order it comes from their warehouse to your home, you cannot purchase anything in their store. This recliner has no padding whatsoever, very,very thin. Ashley has really gone downhill as far as quality of furniture. My advice shop around, I made the mistake by not shopping around but it won't happen again. I really thought I would get a quality recliner that's not the case. One other thing when you walk through the doors the sales people are just waiting for you, I do not like being pressured so expect that when you go through the doors.

Marvin is great! He helped my fiancé and I get our first set of couches. Great service!

Marvin is the goat. Go to him for all your furniture needs, super helpful and kind. Hands down best sales person I have ever ran into.

Thank you to Marvin for helping us with our purchase at Ashley’s! The nicest and most helpful service.

(Translated by Google) Oralia Cervantes treated us very well, very kind to us, excellent salesperson! (Original) Oralia Cervantes nos atendió muy bien muy amable con nosotros excelente vendedora!

(Translated by Google) I bought my room and Frank and Daniel were very kind and worked for me to qualify me for the loan and be able to buy what I really liked. I give each one a 10 (Original) Compre mis sala y frank y Daniel fueron muy amables y trabajaron para mi en la forma de calificarme en el préstamo y poder comprar lo que a mi real mente me gustaba Les doy un 10 a cada uno

Sal was amazing and very helpful. He said our furniture would be delivered this Wednesday and I pray it is.

Marvin was personable and very pleasant to work with. Highly recommend him to anyone wanting to experience amazing customer service.

The dining set is perfect and Cherie was amazing! Knowledgeable and worked to get us the best deal! We shop at Ashley fairly regularly, but the service today was exceptional.

Nicest salesman ever

Great service. Michael was very patient and very helpful.

Great experience, Joshua was polite and very helpful with helping us with our concerns and furniture needs. Thank you Joshua! 😊👍

Oralia did exactly as I asked. I told her what I was looking for and she came thru for us.

Mychal help me today answered all my questions and was very helpful with everything, i recomend if you guys are looking for couches go to him.

Store is clean and well organized. The salesman Celerino was excellent with my wife and I. He wasn’t intrusive while we looked around and when we had a question he would go above and beyond to get us the information required. We only got a couch so far so we will definitely be going back for more items. I recommend asking for Cel to help you find what you’re looking for.

Go with frank he is the best !!!!!!!

Best help in the world

Our experience was excellent with the help of Oralia she explained everything from warranty and all.

I appreciate the help and great customer service from Cristina who helped us with financing. Thank you to Frank who helped us find the perfect living room deal, we appreciate your help and awesome customer service.

Cherie was extremely professional and helpful throughout our entire process of purchasing our new couch! We would definitely purchase from Ashley with her assistance again.

(Translated by Google) Helen helped us with the purchase of our sofas! She was very kind and patient!!! Thanks Helen. (Original) Helen nos ayudó con la compra de nuestros sofás ! Ella Fue muy amable y paciente !!! gracias helen .

Oreo is very helpful and patient. 2nd time she helped us and never fails to amaze us with all the generous discounts she could all provide to make our purchase cheaper!

Came in needing a couch and no idea where to start. Helen was very helpful and let me walk the floor and come to her with questions. Fell in love with a fun super soft couch and now awaiting my fast delivery. Hope I love the purchase! 🤞🏻

Joshua Foote is amazing!! Love working with him...making my home look SWEET! ❤ his manager Daniel did well too!!!

Helen did a great job giving us space to look but also being near for any questions we had and ultimately helping us checkout with our new kitchen table.

Maria Aguilar was very helpful during my Ashley home furniture purchase process. Definitely try to buy from her!

Quick and easy experience!

Helen was very helpful and patient with my purchases 👍

Good service and very friendly saleswoman.

Marvin was really nice! You gotta give that dude a raise!!!! Cristina was really helpful as well shes one of the best workers ive seen praise to those 2!

(Translated by Google) A pleasant experience, Cristina and Marvin assisted us with fabulous customer service, we will surely return!!!! (Original) Una experiencia agradable nos atendió Cristina y Marvin fabuloso servicio al cliente por seguro volveremos!!!!

Quick & Easy Experiance with Cherie!! Ty

Frank was very helpful and showed us all of our options with a smile. I was highly satisfied with the experience.