Ashley HomeStore Bakersfield, CA

Thanks Carlos for your excellent customer service

My husband and I bought 3 mattresses and a kitchen bench during our visit, and the associate named Conrad went above and beyond with his customer service. We never felt pressured into our purchase. Very personable yet professional.

A year ago I spent more than $ 3, 000.00 in furniture and I bought the protection plan that suppose to cover accidental scratches. When I tried to make a claim they denied the coverage. Sincerely, an unhappy customer.

When delivering your furniture, the try to hide holes or flaws or broken parts so that you don't ask for a replacement and they do not make you aware of the rejection process right then so that they don't have to send a new one. Then, they make you go through a technician process that you have to keep tracking by calling because they wont continue to follow up with the fixing if you don't. Beware of their delivery guys and technicians who are real sneaky and try to cover things with the box and get out of there as fast as they can so that they can make their own report and then it is on you and not them.

When delivering your furniture, the try to hide holes or flaws or broken parts so that you don't ask for a replacement and they do not make you aware of the rejection process right then so that they don't have to send a new one. Then, they make you go through a technician process that you have to keep tracking by calling because they wont continue to follow up with the fixing if you don't. Beware of their delivery guys and technicians who are real sneaky and try to cover things with the box and get out of there as fast as they can so that they can make their own report and then it is on you and not them.

Friendly people. Great service. Found what we were looking for.

Decent quality and style.

Horrible place to buy furniture. Cheap quality and horrible customer service.

The salespeople were very friendly and the prices were competitive.

SO IRRITATED!!!!’ My husband and I have bought a lot of furniture from Ashley In the last year! We bought a whole sofa set and chair, and last month we bought a mattress and box springs. Today we went in to buy a headboard for my son for Christmas that was listed online for $207.99. We had a coupon for $50 off and we also had 2 $100 gift cards from our previous purchase. We were told that everything in the store was 36% off, so we were very happy about the purchase until we got to the register!!:-( First of all we were told we could only use one gift card, which I was fine with but then with my $150 off I was told my total was $169.99 before tax and shipping and my total would be $259.78 after!!! I asked how that is possible when the headboard was only $207.99 on sale before the coupon, the gift card and the 36% off? Well they said the full price of the headboard was $ 499.00, well online the full price was $369.99. What a rip off! I showed them the online price and the manager ERIC didn’t care! He was not willing to help in anyway!! So basically the gift cards are worth nothing because they jack the prices way up in the store!! It’s just a ploy to get you back in the store! Don’t get me wrong there are some great people that work there, but Eric is not one of them!! You are better off to order online with Ashley and avoid the store all together! Eric could have helped if he cared at all!!! This is the first bad review I have ever written.

Worse place to purchase furniture. Especially delivered status. They are not organized.

Very large showroom with lovely furniture. They are having a sale-'36% off and 36 months to pay with no interest.

Customer service could be better. We had to hunt down someone to locate a specific chair and then she couldn't be bothered to show us the location of it in the store, another employee had to show us the location so we could decide if we wanted it. Great way to make customers feel valued.

Customer service could be better. We had to hunt down someone to locate a specific chair and then she couldn't be bothered to show us the location of it in the store, another employee had to show us the location so we could decide if we wanted it. Great way to make customers feel valued.

I love my couch! The guys who delivered and set it up were really fast, I think the whole thing took 15min from them arriving to leaving. Very professional. I am really happy.

Great experience, Kevin was a great help.

Great experience, Kevin was a great help.

Christine was very helpful in taking time to show us what we needed! Thank you so much!

Had amazing and quick service from Israel. He was super friendly and knowledgable in regards to their Tempur-Pedic mattress'. Can't wait to sleep on our new mattress.