Ashley HomeStore Bakersfield, CA

Way too expensive. Over priced

Update: Amanda from their customer support team called me about the situation and apologized for all that had happened and will help get us our completed order three days earlier than expected. I appreciate the follow up on the matter and look forward to having our bedroom completed ~~~~~~~~~~~~~~~~~~ We had furniture ordered in November for us as a Christmas gift. Last weekend all of it arrived but the headboard and footrest arrived broken IN THE BOX. The driver called customer service and the woman told us this Thursday the 16th they would have the replacement. So we call today for an ETA and a diff woman answers saying "Well our records indicate all arrived fine." We told her no that the driver called the number for us and we spoke to someone. She says the drivers don't make those calls. We asked who messed up then; the delivery team or the csr from that weekend. All she says is "Well we will send it out next thursday then." How ridiculous. Another WEEK without our bedroom finished and our mattress on the floor. The dresser also had a scratch on one of the drawers upon arrival, but whatever we can fix something small on our own we just want our headboard and footrest. :/

I want to compliment a salesperson at Ashley Home Furniture who was not only friendly, knowledgeable and helpful but didn't make me feel pressured nor did he use aggressive sales tactics. Rob Lopez allowed me to shop but was available to answer all the questions, concerns, and inquiries that I had. Its was the most pleasant shopping experience I've had in quite some time, at last a salesmen who don't act like sharks circling their prey. Anyone shopping for affordable, good quality furniture should see Rob Lopez at Ashley Home Furniture in Bakersfield. Thanks Again, Patricia Tyler

Be sure you are buying exactly what you want because once it’s delivered they will not take it back. We accidentally ordered the incorrect height for bar stools and didn’t realize it until after they were delivered. Spoke to both Customer Service and the local store and they would not exchange them. We were even willing to pay a restocking and delivery charge but they would not budge. Now we’re stuck with bar stools that are to high for the island. Will think twice before we purchase anything from them again.

Very good experience

Hard to find things

Nice selection, but over priced.

Today I called Ashley because my Recliner Mechanisms is not working. Ashley claims that the motor is not part of the mechanisms and will not be covered under the 5 year Recliner Mechanisms warranty. A simple internet search for Recliner Mechanisms will show that the motor is part of the Recliner Mechanisms. See photo., motorized-heavy-duty-zero-wall-recliner-mechanism-1

I was in there for a solid 25 minutes about 40ish minutes ago looking at mattresses and not a single sales rep bothered to help, I made eye contact with at least two, yet neither wanted to cut the conversation they where having with co-workers to help. Even walking out, the bald guy standing at the front desk couldn't be bothered to say bye. Seriously how do you even expect to make any sales???

Got my furniture for new home and sales rep became my family’s best friend, so A+++++ service , best furniture and very helpful

It was fine, good selection prices were competitive. Salesperson could have been more interested and engaged in what we were looking for, asked us questions etc. Ultimately we bought something we found we liked (without the salesperson). We were promised a delivery date, only for that date to be rescheduled a week after our purchase. Still have not received our furniture.

Last day for black Friday! I got 50% off! Really helpful salesperson made out quick and easy to get a bed.

Bought our home last year, and My Wife Went To Ashley Furniture for our Living room set now we've had it for a Year and a Week we hardly set on the Sofa most of the time we Use our Recliner's the Sofa Cushions Use to be firm and you didn't Sink Now it's Got a Dip so I Regret Spending money on Junk And Now my Wife Wants to Buy Another Set it Will Not Be Coming From Ashley Becareful, Read the Reviews and Take Heed to the words We The Customers Write. We're not Doing This Or Sharing our Reviews For us it's Either a Warning or a Complement This is the Former it's a COMLAINT!!!!

Finally found my couch. Great sale, helpful staff.

I will not attempt to try to buy furniture at Ashley’s thanks to Conrad Herbst. My wife and I attempted to buy a mattress in a box but Conrad was more concerned about up selling us a more expensive mattress. He tried every trick in the book to get us to buy a more expensive mattress, once he knew we were not budging he TOLD US to to go to Costco and buy a mattress there because he was concerned about us giving him a bad review due to the BAD MATTRESS we wanted. To Conrad‘s management team, this is not to make him or you look bad but I have been in the line of customer service for over seven years now and I’m telling you he has opportunity in people skills. We bought the exact same mattress we wanted from Ashley’s but from Walmart.