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Ashley Store Bakersfield, CA
Ashley Store
Store hours
Open today: 11:00 AM - 08:00 PM
About Ashley
The Ashley Store in Bakersfield, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Bakersfield, CA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
In-store offers
What our customers say
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Our experience at Ashley Furniture was great! We were shopping for a dining room table and Frank W. was very helpful, pleasant, patient and informative. He made the process very simple and helped us take advantage of discounts that were available. We will definitely shop here again and will look for Frank W. when we come in.
Im not impresses with the customer services. We were quoted a delivery time that wasn't even close to being met after being told our items were in the warehouse but actually were not. After trying to reach our sales rep by phone to confirm delivery she told us she was off and to contact the store. The rep that answered the phone told us there was nothing that he could do and made it clear that he was not customer service and just a rep. We paid more for the couches then they were listed for online plus online stated door delivery was free but we were charged $200. Over all experience was not pleasant. We only made this purchase because we were told that we did not have to wait on this product because they were in stock.
Frank helped me find the perfect bed! Thank you so much!
Great survice. Frank weeden helped us with all our needs. Super friendly and very helpful.
Cherie Marin was not very pleasant to work with! When trying to negotiate a price, she stormed off to get her manager. The manager was very helpful and made things right. After Cherie stormed off, a pleasant salesman asked my wife and I if all was ok and did we need anything in the meantime.
Mychal G showed us exactly what we asked for in a bed set. He gave us a very good deal and explained the details of the delivery. Very knowledgeable, polite, and helpful. Thank you for outstanding customer service.
Thank you to Frank Weeden, he's very helpful and made our purchase very pleasant and awesome 👌.
Frank W. Was very helpful and we finally ordered livingroom furniture. ( after several months of looking) thank you!
Good quality and price, but 399.99 for delivery living room set and a mattress.
Great selection of furniture, workers were very helpful, and they had great discounts on everything.
Frank W. Has always been are favorite sale person at Ashley, when we come in Frank has always been the biggest help. Thank you Ashley for having a great employee like Frank
Frank W. was quick and super helpful. He helped us work within our budget as well.
Cherie was very helpful, excellent customer service. Will be back to buy again! Thank you for all your help.
Beautiful furniture Frank Weeden had us in and out in no time
Very nice and polite. Good prices too. Had a very good experience.
Today I purchased a dinning table and a couch Frank Weeded helped me out and all I can say is he did a great job he was very patient it took me a while to decide whether I wanted to do the purchase or not and Frank never made me feel pressured he’s a great salesman!
Frank Weeden was great! Very helpful and knowledgeable. Offered great advice and even said our kids were well behaved. (We know that’s a lie.) haha. Kind and friendly and he helped out with all we needed. Thank you, Frank!
Great staff and store
I could’ve given a better review just because the treatment was pleasant. However, their return/exchange policy sucks. We bought 8 thousand dollar worth of furniture, beautiful dining set and beautiful Modmax living room set. Sadly the modmax model was a bit big and we wanted to just exchange it for the smaller one. We just got our house and chose Ashley to make our new home beautiful. Now we’re stuck with oversize couches because a measurement mistake. We were planning to buy more furniture for our bedrooms but it seems we will have to take our business somewhere else. Please review policies and do not sign anything if you are not sure what you are getting. Once they delivered that’s it, no way to fix it and no effort to satisfy their costumers. So disappointing.
Gotta say, the staff are real friendly and provide excellent service! Real patient bunch too as my husband and I were looking through a wide range of mattresses and bedroom decor that would suit our budget, design and would be comfortable to support our back structure and weight. Shipping, offloading and installation into our bedroom were all super quick within 3 days. Excellent service and I have already recommended this store location to friends and family.
Excellent Customer Service
Ms Tomeka was a great! Thank you!
I came to Ashley’s and Cherie was awesome! She wasn’t pushy very professional and friendly.
Ashley Store not only has the best furniture to choose from, it also has the most helpful sales staff. A special thanks to Marvin for taking such good care of us.
Frank W was very nice and helpful with our shopping at Ashley Furniture
Had great experience there highly recommend asking for cherie she was wonderful help
Helen was awesome, she was very very helpful, patient, NOT pushy - an ACE sales person, I will recommend my friends to her specifically without hesitation 😁😁😁😁😁😁
Great experience and very helpful.
Sold me an aftermarket warranty for my sofas and when it came time for me to use it they where not in business anymore and I couldn't get a refund or my sectional repaired and I was told sorry by Ashley's furniture and they could do nothing buying an aftermarket warranty is fraud
Frank W was amazing to work with . He was patient and answered my endless questions. So happy with my purchase
Thank you to Frank Weeden. I received a great deal on a Deanlee table set of 3. He is a professional as well as helpful. I would recommend him to people that I know.
I was shopping around for a pillow and noticed the night ice pillow on display at the store. The salesperson recommended a pillow size as all the pillows at the store are display models. After placing an order, I was told that the pillow would need to be shipped since they do not stock in store (did not know that). Once the pillow arrived 10 days later, I was excited to try it out. Unfortunately, the size recommendation was too big and gave me discomfort on my neck. I tried calling customer service for a return or at least a size replacement and was told to contact the store. The store manager was very uninterested in my complaints and repeatedly stated that they do not have a return policy (whatsoever). I assume this is due to multiple complaints from unsatisfied customers. I personally will never shop at this store again and caution others who value quality service. Horrible way to treat your loyal customers and lack of innovation for providing resolution toward valid complaints.
Awesome Customer Service!! Glad I came in store
Today we had the pleasure of meeting Frank Weeden he was extremely helpful with the exact couch we needed we are very happy
The staff is so helpful . Cel took his time to listen to what we needed. He helped us find exactly what we needed. This is our 4th purchase with them. I would definetly come back. 5 stars 🌟
Frank W. was the most amazing person ever so welcoming and a great help.
Do not buy from this company. What a trash company. Almost all the furniture in my house is from Ashley. I recently put a claim in for an accidental tare in my head board and my foundation broke in 3 spots and they are not going to warranty it. They tell us to call one person then that person tells you to call someone else. The in store customer service is garbage as well, no helpful at all. Hopefully no one has to warranty their stuff because they won't be able to like me. I wish I would have known this before I bought so much furniture from one place.
Frank Weeden was amazing! Patient, friendly and ready to help us look for our furniture. We would definitely recommend coming to see him!
I loved my experience at this store! I worked with Cherie to find the perfect pieces of furniture for me that worked well for my budget. She was incredibly friendly and knowledgeable about all of the pieces and made sure to ask questions to understand what I needed. I couldn’t have asked for a better experience.
Had a great experience at Ashely’s. Frank W. was very helpful and made purchasing a couch easy.
Steven was so nice, not pushy at all & really listened to my needs. I also go an amazing discount! I’m very happy with my experience!
I got the wrong piece of furniture delivered to me and it’s been a NIGHTMARE to try and get the right one. The representatives for Ashley say they are going to do one thing then do another. In store is no help and just expect me to be able to come in whenever is convenient for them to sign more papers to get the right item. Now they are taking the table without giving me a new one. It’s absolutely ridiculous. I regret purchasing with them never again.
Frank Weeden was great. We couldn't find the matching coffee table to our Ashbryn TV console & he sold us the matching floor model for 30% off. High recommended his assistance.
We were very pleased to have Oralia help us as we were very indecisive on what couches to get as it's been about 10 years since we bought new ones. She helped us out to pick the right ones. We also left with a whole new living room set. If you need help I would recommend Oralia A.K.A Oreo.
The sale associate was cool. She wasn't hovering over us. When we asked about furniture that they had. She had a sale in 10 minutes and helped with deals. Nice quality without the annoying sales ppl hovering you for the commission.
My wife and I have been looking for the perfect couches for our new home for the past couple days. My wife came across Ashley’s Furniture store online and called to inquire about a couch that we possibly be interested in. She had spoke to a sales associate named Maria G from Ashley’s Furniture store in Bakersfield. We decided that we would like to take a drive and visit the store to see the couch in person, as it is my wife’s and my first time shopping for a new couch and first time visiting an Ashley’s Furniture store. The moment we came in, Maria.G sprung into action. She greeted us with such hostility and professionalism. Maria G was very patient and answered all of our questions and concerns. Her sales skills was enough to convince us to buy not just one, but two couches! (one sectional and one sofa that reclines back). My wife definitely fell in love with the reclining sofa, as soon as Maria G showed us the reclining sofa that matches the same exact color as our sectional couch. She explained all the information, made sure everything was taken care of. She also explained all the policies, warranties and if anything gets damaged, it’s all good and covered. No extra charge or deductibles. We hope to do business with her again soon. For anyone who are looking for amazing, brand new furniture or would like to visit a furniture store, I highly suggest to visit this Ashley’s Furniture Store and request Maria G as your sales associate, as she is a top professional and has a great taste when it comes to selecting furniture. Maria G’s goal is to help her clients and make your furniture envisions for your home come true. My wife and I will definitely be coming back to this location, whether it is a 30 minute drive or a 3 hour drive from our home. Thank you again Maria G! (Ashley’s Furniture Store Bakersfield - Please give Maria G a promotion! You are lucky to have Ms.Maria G on your team!)
(Translated by Google) They treated me very kindly and also gave me the discount that I had seen online. (Original) Me atendieron muy amableblemente y Tambien me dieron el descento Que yo avia vista en linea.
Great prices on quality furniture. Fastest delivery of all the furniture stores in town. Salesman was awesome and very helpful. Will definitely be back for another bedroom set for the guest room. You guys rock!
Frank Weeden walked me through my order, it was very quick and easy!
Frank W. Was very helpful and made buying a mattress easy!
We had the Best experience with Cherie she really knew about the products of all the mattresses and all the settings she was so polite and assured we would get the mattress we loved and she did just that thank you for great customer service ❤️
My wife and I just bought our first home and came into Ashley for a new sectional. Frank W. helped us find exactly what we were looking for and was really helpful about switching out materials, fabric options, discount options available, etc. It was a great experience!
Very helpful!! Frank was such a delight helping us and answered all of our questions.
I recently visited Ashely Furniture store to purchase a new bed frame and mattress. Frank G was very helpful in answering my questions and going over pricing. Can’t wait to see the purchased bed and mattress in my home.
Awesome service
We have been buying furniture here for years. Highly recommend you look up the items online first, they will match the prices. Thank you to Mychal Gonzales for helping us today.
Frank Weeden was super helpful & made the purchasing process seamless.
Frank W. was such a huge help! He was patient and kind with all of my needy requests and ultimately we left extremely happy!
Very helpful and friendly salesman. Marvin greeted us as soon as we entered the store. Helped us find exactly what we were looking for.
Maria G. was so knowledgeable and helpful. She made the experience of choosing new couches fast and easy. She was helpful without being pushy which was very appreciated. She didn't mind at all that we were running around dealing with our toddler either. She answered any questions we had. We ended up having to come the next day to make the purchase and she was so quick to respond when we asked if she was working. It was overall a very good experience.
I recently purchased a new bedroom set from Ashley, and I couldn’t be happier with the experience! From start to finish, the process was seamless, and a big part of that was thanks to Frank. He was incredibly knowledgeable, patient, and genuinely helpful in guiding me through my options. He took the time to understand what I was looking for and made excellent recommendations that fit both my style and budget.
Herman was an excellent sales rep! He was nice showed us what was going to fit our home and didn’t pressure us into anything.
People are nice. Purchased a new recliner 11 month's ago, the back& seat have broken down. Called them,they sent someone out. He looked at it, said it was normal wear. So I'm stuck with it. Will not be going back.
We received exceptional service thanks to Helen. She’s the best. If you are furniture shopping go talk to Helen she’s helpful, knowledgeable, and gave us a great deal! Thank you, Helen! You’re the best!
Helena at Ashley furniture in Bakersfield Was so kind and helpful and helped us get our bedroom set I will go to her again
Frank W. was awesome! He led me to exactly what I was looking for. He was professional, knowledgeable and friendly. Great experience!
My salesman Marvin was fantastic!! If I ever go there for something, I am asking for him. He let me browse, didn't stalk me lol, answered all of my questions and was honest. He made checkout and everything so easy.
Had a great experience, Frank Weeden helped us out with shopping for our bed room set. Very knowledgeable,friendly and patience
Frank Weeden was super nice as we entered. He had so much patience, was very knowledgeable, and helped give us the best deals. He made buying a new bedroom fun!
Helen was incredibly helpful from the very beginning! From the moment we first visited the store just to browse, to the point of making our purchases, she provided us with essential information and excellent support.
Helen did such a great job and was a great help!
Great customer service thank you Frank weeden . I will be back soon
Cherie helped us when we walked in we were just looking she was not pushy but when we decided we were interested in something we found her and she took care of us extremely well and gave exceptional service with an amazing personality bf knowledge on the products. Thank you Cherie for a great experience and very satisfied customers. A++
Frank Weeden was a great help to us in getting our couch picked out and ordered! Thank you, Frank!
Helen was an amazing person who helped us , she was very patient and worked out the things smoothly, the best way as possible .
Helen assisted me & she was very nice & helpful. She saved me a few bucks at the end. I will be back soon! Thank you
Good selection and great service! Thank you for helping me find the perfect mattress and accessories.
Frank W did a great job helping us out find the perfect bed for our new home great service
Helen was extremely helpful and kind. She was never pushy and let us enjoy shopping around the store. She got us a great deal on our couch, we would recommend using her!
Helen was great and very helpful. Made the process easy and efficient
Helen was very help full ,she didn’t rush us like most furniture places do , she gave us time to browse everything around , such a nice and kind lady !
Helen assisted us, it was very helpful and helped me with everything I was looking for.
Had a great experience thanks to Frank Weeden for helping us find what we wanted!
Cherie , and Kristina are the best please go see both of them rate a 5 for customer service Very nice and very knowledgeable.
Cherie was very helpful and made buying the dresser super easy. Also was very fast with everything.
My sales associate, Frank Weeden, was very knowledgeable about the recliner sofas I was shopping for. He was patient, and efficient in writing up the paperwork. I would request him for future shopping needs and highly recommend him for new customers.
Great costumer service!
Helen was so helpful and patient. She really listened to what we wanted and deeply appreciated her help in helping us find what we wanted.
Helen was super helpful and managed to work with us on the pricing. Highly recommend seeking her assistance if you visit Ashley Furniture.
Frank Weeden was recommended to me by a friend. He was knowledgeable about his job, pleasant personality, not pushy. I really enjoyed the shopping experience. Would definitely recommend Frank for people looking for furniture.
Helen assisted me and I had the best experience with customer service. She is friendly and helpful I recommend talking with her she listens and is so understanding.
The salesperson Helen was excellent ! She was so kind and so nice! And very knowledgeable of how to get me the best deal on all the furniture I purchased! I’m so happy that Helen helped me out. It all went so smoothly and very quickly.
Cherie was great!
Helen assisted us and helped us meet our furniture needs. She gave us both the space we needed to shop around but was there the moment we had a question or concern. Ashley is the only place we shop for furniture now.
Very good customer service and explanation. Happy with my purchase. Helen -Bakersfield Ashley store.
Was able to look on line to see if you had what I’ll was looking for. You did. I went to the store and ordered my tables in less than 15 minutes!!!
Very nice store and very nice service.. Sales people were great.. A lot of furniture too chose from.
Frank Weeden was very helpful. The purchase experience was exceptional. Frank made everything so easy from helping us decide what we wanted through delivery. Thanks for your exceptional customer service Frank.
Frank W was extremely friendly and helpful!
My husband and I visited the store a week ago to look for a kitchen table, and ended up with a lengthy wish list of beautiful, well made, sturdy furniture and a couple different mattresses too. We came in over the weekend to purchase our first kitchen table, and specifically came back to see our salesman Frank Weeden. We met him the first visit, and knew we had to come back. He is personable, funny, not overbearing at all, and incredibly helpful! He was able to price match our table, and get it delivered within DAYS! We look forward to coming back to visit him very soon to purchase the next things on our wish list. Thank you Frank W for your help! See you soon!
Helen was incredible! Very knowledgeable
We went for a sectional and got paired with frank w as our associate, he was fantastic!!! Very transparent and thorough 10/10 experience !!! Thank you we will be back
Very friendly& honest
Great furniture store and although too expensive for my taste, sales associate Marvin helped my fiancé and I find the right sofa, loveseat, and kitchen table for a price within our budget. Would come to Ashleys again for the awesome and down to Earth customer service and furniture.
Marvin was very helpful and kind he helped us start our new home ower Journey with looking for beautiful furniture
Great service. No high pressure sales
Update: the store manager called and is standing by what was originally said, they are picking up the furniture and giving me a refund. The prompt attention and dedication to my issue speaks volumes. I have purchased from Ashley before and this was the only time I had an issue and since they are resolving my issue I will continue to be a customer. not buy from this store! I went in to buy furniture to move my mom to assisted living. I explained this was an emotional move and I was unsure if it would even happen due to my mom's hesitation. The sales lady assured me she understood since she went through the same thing with her dad. I went in numerous times since I was having a hard time with all of this and she assured me if it didn't work out I had 30 days to return the furniture. On my 4th visit I decided to buy since I was assured I had 30 days to return. Well sure enough after I had all the furniture in the apartment and I showed my mom she refused to move. Well I called Ashley and I am told the sales lady must have misunderstood they have a no return policy except in the case of defects or damage upon arrival. Now I'm stuck with all this furniture! All because of deceptive sales tactics.
Beautiful furniture at great prices. Our salesman Isreal Monroy was wonderful. He was patient as we tried out several different recliners. Isreal was very pleasant and great ro talk with. We found 2 beautiful recliners at a great price. Thank you Ashley's and your lucky to have Isreal as a salesperson.
Frank weeden at Ashley's furniture was a great help. Definitely recommend him to anyone looking to buy furniture 👌.
Frank weeden was amazing
I found just what I wanted at a fair price . Was greeted promptly as I walked In . Friendly lady helped me . Just wish I could get my chair sooner cause Saturdays deliverys were booked up for 2 weeks . My only day off
The store is well organized with many beautiful displays. The sales associate Frank was very helpful suggesting ideas to fit the space. I will return for more purchases.
Ashley’s has a great choice in furniture and our sales associate Tomeka was great and didn’t pressure us in anyway.
Helen helped both my husband and I. She was detailed and friendly.
Thank you Ashley Furniture. Ask for Helen, she was wonderful
Had great service by Tomeka, very helpful and kind.
Helen helped me out and she was so helpful and knowledgeable. I am so excited for my new bedroom furniture. Thank you so much, Helen!!
Love the service!!!
I went in to buy a mattress and was interrupted by Helen with her nose self. She introduced herself and asked if we needed help, we declined but continued to follow and honestly disrupt my shopping experience. This is why online is better
We just purchased a sofa a love seat. It was a painless experience. Helen was very helpful, knowledgeable, and we did not feel pushed to purchase something we did not want. We walked out with exactly what we wanted in our price range. My husband and I are very happy with our experience today.
I had the best experience with Helen! She priced matched a sectional that I had looked at months prior. I was really hesitant on purchasing the couch at first but she made this purchase seamless.
She's an amazing person and sales person. I'll be back here to buy everything else i need.
Frank our sales person was very helpful and attentive to our needs. As soon as we came in the store he came right to us and ask if he can help. He priced match to other stores and the delivery process was only in two weeks.
Had a great experience with Frank Weeden!😁
Super informational and was extremely helpful. Great deals compared to many other places. Got a couch, bed, dresser and fireplace so sturdy. Cherie was so kind and great information and tips for delivery :)
Cherie helped us buy out first sofa! Thanks Cherie.
Great customer service. Frank Weeden really helped with all my questions and concerns. And is very friendly.
Helen was amazing! She went above and beyond for us. Made us feel welcomed and comfortable. Allowed us to think things over before deciding on anything. She’s professional and highly recommend working with her!!
Our experience at Ashley was amazing thanks to Helen! She answered all of our questions and gave us room to shop on our own but still checked on us frequently. We are so thankful for her help in finding the right couch for our family. 5 stars all around.
I had an amazing experience shopping for furniture thanks to cruz and pawan They were so friendly, patient, and really listened to what I was looking for. Their recommendations were spot-on, and they made the whole process so easy and enjoyable. I left with the perfect pieces for my home, and I couldn’t be happier. Highly recommend their help if you’re looking for great service!
Excellent support and very thorough understanding of our options and honoring our repeat business to Ashley! 👍
Helen is amazing! She was so helpful in helping us perfect our living room!
Cherie was very helpful, and I’ll come back to shop here again. Thank you!
Cherie was amazing! She was very friendly and answered all my questions regarding the sofa I purchased. I highly suggest you find her when you go to Ashley furniture!
Cherie hooked us up with a price match
Frankie Weeden helped me outstandingly explained everything thoroughly writing again emailed me for review
The service and my sales person where Fred I had issues with the product it self Being delivered broken
Thank you Herman for the GREAT customer service and for helping me find my dream couch for my new home. You are awesome and will definitely going back!
Terrible customer service regarding the return of a Loveseat that we ordered online! 5 phone calls, and 45 minutes of my life I'll never get back. It shouldn't be this difficult to return an item, and get a refund. No thanks Ashley furniture. We're never buying from you again!!!
Excellent service from Oralia!! Very helpful and knowledgeable! Appreciated all the info and time spent with myself and my wife as we looked at all the options. 👌
We had a great experience purchasing our dinning table. Cherie was really helpful. She gave us space to look, but checked in consistently. Great customer service, we will be coming back again.
Helen was very courteous and knowledgeable, made the whole purchasing experience a breeze.
Very friendly and helpful Cherie to the time to listen to our needs and helped us find what we were looking for.
Pawan Bhullar helped us out at Ashley furniture 2 different times now, great salesman, very kind, patient and friendly! Will be doing business again with him soon for sure.
Cherie helped us pick out a very nice bedroom set and answered any questions we had as well as helped us secure a good price! Can’t wait for it to be delivered!
We had a great experience purchasing our new living room set. Cherie was so patient with us. Thank you Cherie!
Extremely helpful. Maria A. was very patient and we got everything we needed very quickly. Thank you!!!
Ashley Furniture Bakersfield just gained a customer for life! We walked in looking to get a new sofa and Pawan greeted us with a friendly smile and ready to help! Pawan was outstanding and so knowledgeable about the sofa and insurance plan we wanted! He walked us through everything very thoroughly and went above and beyond to answer every question we had! Ashley Furniture Bakersfield is the place to go for all your furniture needs! We will definitely only be shopping here and asking for Pawan. Thank you Pawan for all of your help!
Great customer service from Frank Weeden. We came in just to look at around but felt comfortable purchasing dinning chairs. He was upfront and clear with information. I would definitely recommend purchasing with Frank Weeden at Ashleys! We are returning customers and look forward to coming back with more furniture needs. Thank you!
Great experience, helpful staff that were very knowledgeable of products. Pawan Bhullar gave amazing service and was very professional. We will definitely be back for future purchases. Thank you, Pawan!
Great experience, wonderful service from Helen
Maria G was amazing, sweet and so helpful! Best furniture buying experience I have ever had and she worked so hard for us to have our new furniture delivered quickly and without added delivery fees! Holiday deal was an added bonus!
Marvin was very helpful and we had a great experience shopping for our new couch.
Helen did an excellent job at guiding me through the buying process. Very patient with my children and I. I will return and ask for her for future purchases. Thank you again!
Eshan was my adviser and was very helpful. Joshua, the store manager was extremely helpful with the purchase of my bedroom set and new mattress. I will definitely return for future furniture needs
We walked into the store and Helen approached us to offer any help. She was very good about giving us space to browse and enjoy the store but also being available once we started narrowing down our selection of dresser. She was very knowledgeable and a pleasure to work with
Maria was very kind and so helpful! She showed me so many options and I was able to find the perfect recliner!!! God bless you Maria!
Cel Garcia was very pleasant and knowledgeable. His patience was refreshing when we couldn’t decide on a dining room table. He gave great advice when making our selection. I highly recommend Cel when you’re ready to purchase furniture from Ashley. Thank you 😊
Had a great experience with Helen!! She was patient and she provided great consumer care. I recommend her!!
We went to Ashley’s and we were assisted by Helen!! She was amazing help we had such a great experience!
Great customer service by Frank Weeden
Frank helped my friend with a recliner. She picked one out. He did a good job helping us. They really have beautiful furniture. The only problem we have is today is the 27th of December. The chair won’t be delivered until January 29th! That’s really unacceptable.
Frank Weeden helped us and was super patient and helpful. Would highly recommend coming here and asking for Frank!
Such a great experience! Thank you Frank W! Very knowledgeable on mattresses! Super friendly and welcoming!
Staff member had a great customer service, took his time to ensure we were getting what we wanted. He made the whole process easy and checked in each step of the way and even after delivery! We will be recommending this furniture store to our family and friends! Thank you Ashley's!
Always a great experience. Frank Weeden is always friendly and helpful.
Ask for frank weeden!! Very helpful and meticulous and explained everything great for a first time buyer
Helen the sales associate was very helpful and patient. Excellent service
Frank Weeden helped me. True gentleman, professional. He comes across as sincere and in no time won my trust. Frank paused and confirmed every detail allowing me an opportunity to decline at every turn, never rushing me. Thank you Frank.
Helen was very helpful and great.
Great service, quick and easy. Frank Weeden made that much more easier. He was insightful, and very knowledgeable with all the products he showed us. He wasn’t pushy and made our experience all that much more amazing and reassuring that we made the right choice by bringing our business here. We will be back for a Cal-King summer 2025 and be assured we will be seeking him for our next purchase.
We just bought a modular sectional from Ashley. Frank is the salesman who helped us. Frank listened to our needs and guided us to the sectional that we could build to fit our requirements for personal comfort and the restrictions of space in our casita. He was conscientious about our financial concerns and got us to a price point that we were comfortable with. If your in the hunt for furniture, go ask for Frank at Ashley Furniture.
We were trying to find something last minute and Cherie at Ashley was very accommodating and efficient and got us exactly what we needed at a reasonable price in under an hour and we were very grateful!
Great customer service. Waiting on how well delivery goes before bumping it up to 5 stars.
Very helpful for my first time here
We just bought a sectional from Ashley Furniture Store. We have never purchased anything from Ashley before. We just happened to drive by and stopped to look inside the showroom. What a very nice and enjoyable surprise. We were meet by a salesman named Frank. Frank was just outstanding and so knowledgeable about his products and what they had to assist with our needs. We really enjoyed working with Frank and he found exactly what we needed with a price range that we could afford. After visiting Ashley we will never buy from anyone else without checking Ashley first. And the salesman Frank was so nice to work with we just loved our experience. Ashley is the place to go for all your furniture needs!!! Thank you Frank and we will see you again fore sure!!!!!
Great selection of furniture and wonderful customer service. Helen was very helpful in assisting me and my mom with our furniture selection.
Frank Weeden was amazing he helped us find everything we needed will be coming back to do business agin!!
I have boughten mostly from here but the other day I went in there some Man with a scarf greeted me (Arabic) I told him what i was looking for Bed Sets showed me some and i told him if that was all he said "No, that they were expensive for Me that i should look at Amazon" I was shocked😅 Me and my mom just left ... Honestly this man just looked at us and right away judge us😡 Very disappointing!!!
I first used Ashley’s in 2011 and liked them I used them for all my furniture needs from 2021 to current. This last experience at the Bakersfield location has been the worst! I’m currently 29 weeks pregnant and they have been causing me so much unnecessary stress. I placed an order back in September and my order was set to deliver on Nov 6. I hadn’t heard anything from anyone so I called to confirm myself and was told by a lady that it is set for Nov 14. I explain to her I took the day off work on the 6th and I can’t just get that time and wages back. She gave me $100 credit. The 13th came and someone called me the night before to say it’s delayed again… I said this is not ok I’ve taken off work again and I’m pregnant losing wages. I can’t keep taking off work and losing money due to your unorganized schedule. I work in the dental field and can’t just make up work and I don’t have much time to work due to the progression in my pregnancy. This bed set was supposed to be here before my baby shower. I went to the store spoke to the store manager Cruz and we selected another bed that was available and made sure it was going to be delivered on 11/20. Again took off only to get a call the night before at 6:04pm to say we need to RESCHEDULE! I couldn’t believe it I confirmed the delivery via text and email and everything was in stock but now it’s not going to be on the truck? I said no this is unacceptable and went to the store and spoke to Cruz and he said he’d handle it and never called me back… got an email and call saying it was rescheduled for the 29th… I told him it’s thanksgiving and we will not be in town… still he never called me back… got a call on 11/26… from frank the sales guy that apparently helped me with this purchase and he was RUDE! They showed up to my door on the 29th when I didn’t even confirm delivery…
Frank Weeden was very helpful & patient! Great Customer Service!
Got helped and attended by Cherie, she was absolutely the BEST and helped throughout my time in store.
Very good experience at Ashley’s found everything that I went in to look for with the help of Frank Weeden very helpful and informative on telling me about the product I was getting patient and professional would definitely return in the future
Oralia helped me buy my living room set, bedroom set, kitchen table, kids bedroom and mattresses. Oralia went above and beyond helping me. The rest of the employees also were very nice and helpful trying to help with interior decoration ideas. I was treated well and helped get the best deal. Thank you 🙏 to everyone for making this such a great experience.
Cherie was very helpful and patient with us in financing and finding the right furniture for our home.
Frank Weeden was so helpful and helped us pick out our family couches out and we’re so happy that he made it so fast and convenient. He is very kind and so professional. Truly made the purchase because of him.
THEY TOOK OUT THE 72 HOURS RETURN POLICY AND DON’T HONOR IT EVEN THOUGH ONE OF THEIR EMPLOYEES TOLD YOU THAT YOU COULD, WILL NEVER SHOP HERE AGAIN!!!
Never ever buying from this store. They tell you everything you want to hear when you buy couches,but when you call the insurance for coverage they give you the around around and all the BS . They won't fix your couch. Do not buy from them now we are stuck with not good charger ports on my couch. Ashley should refund me my $325 I payed for 5 year insurance on the couches. It's all a scam they just want your money. And I will report this to the BBB.
We were most satisfied with our experience at Ashley in comparison to the other furniture stores in town. We had valluable assistance from staff, we found the furnitures to be of better quality and we found what we needed. All in all, a 5 out of 5!
Frank Weeden is the man to see! He was patient and understanding. He took time to listen to our needs and work with us. We found exactly what we were looking for in our hunt for a sofa with a mid century feel.
Maria G. was great! Very helpful and informative. Will definitely return!
we went in looking for a bed and Cherie was amazing assisting us during our vist at Ashley furniture
Cherie was very helpful when looking for a new mattress. Helped us stay within our price range and helped find the firmness we like. Check out was also fast was in and out within 30 minutes.
Thanks to Frank Weeden for a very good customer service experience. Truly appreciate it.
Thank you to Cherie for making our purchase a wonderful experience. She was very knowledgeable, professional, and patient. Awesome experience A+++++
Quick and easy. Was able to get assistance right away and super friendly employees
Cherie and Dj were extremely helpful and knowledgeable.
Frank was an excellent assistant for me today
Great experience - great bed. Thanks Daniel and Cherie.
Daniel and Marvin were very helpful and assisted me and my family in making smart purchases that suited our individual needs. I would recommend Ashley furniture and their associates in helping you to furnish your home.
Daniel and Marvin, here at the Rosedale Ashley furniture were outstanding. Daniel really knows his mattresses and gave us great information and recommendations for my 15 year old, 8 year old and my spouse and myself and Marvin helped us with the purchasing process and really answered all our questions. I would recommend this store and their staff for your furniture needs.
Great customer service and helped us find our dream couch for our new home. Thank you Frank W!
Frank weeden was really nice and helpful was able to get my new mattress
Cheap poorly made furniture. Poor support from the company. We have had two issues with the bed frame we purchased, both times it has been very difficult to get support. As you can see from the image, the poor quality "wood" snapped from the rail. This happened a few days within the 1 year warranty. Awful products and awful company. Sent the email, no response. Also it's been two weeks and I haven't gotten a ship to date for the replacement part.
Outstanding customer care. Cherie was very courteous, knowledgeable, and pleasant. Thank you
Excellent customer service.
Cherie from Ashley’s furniture was very helpful and friendly in my shopping experience. She was curious to me and my whole family which made this shopping experience better. I purchased 4 new pieces for my living room with her help. Thank you Cherie!
Just bought a new bed and mattress and Cherie was extremely helpful!
Frank Weeden was awesome. He was such a nice salesman and very professional. He explained everything well to us and went above and beyond in helping us find the perfect couches for our family . Overall, he made our purchase worth it.
We had an awesome experience! Frank was attentive and listened to all of our concerns, and gave us the best deal possible. We are very satisfied with our service all around. Would definitely recommend.
Herman was amazing! He took the time to show us the entire store and sit on all of the sofas until we made up our minds. He was helpful and friendly and made our experience the best!!
Cherie helped us pick out the perfect mattress and get a good deal on it! Very friendly and personable service.
Cherie was so amazing! She was friendly and helpful from the moment I walked in to the store.
Cherie was very pleasant to work with and once we found what we wanted we were treated with respect and kindness and the purchase went smoothly.
Purchased furniture, and they gave delivery date. Received texts and email confirming date and time. Got call from store late the night before that they didn’t have our order. This is the third time they did this. Canceled order. They said they would refund the money eventually. 0 stars.
Cherie is the best very helpful. The process was seamless! Super happy about my purchase :)
Frank was very helpful
Helen made our buying experience wonderful. We will definitely return to the store for future purchases
Mary showed me what I wanted and didn't pressure me for a sale
Sales man was kind a courteous, and made the buying process simple. Also, explained everything I purchased clear, an detailed
My husband and I came in looking for barstools and a coffee table. We were greeted by Oreo and we let her know what we were looking for and she took us to the barstool area. We didn’t find what we were looking for and she asked us to follow here to a different area and when we did we found the exact stools we were on the market for. We were thankful for her advice and help.
Great experience Cherie was great
Frank Weeden, my salesman, kindly greeted us at the door. Told him what I was looking for. He showed me all the different items I could choose from. We picked out the furniture we wanted. Frank went over the different payment options that were available and after choosing one, he then explained the paperwork involved and answered all of our questions. Frank was extremely helpful, knowledgeable and not pushy. I would recommend Ashley furniture and definitely Frank Weeden! Thank you Frank!
Cherie, Very friendly and helpful. Thank you.
Cherie was very helpful and pleasant to work with.
Thank you to Cherie. What a wonderful sales woman. Treated me with respect and very friendly. I will definitely come come back and buy more furniture from her. Great experience. Thank you so much.
I had a great experience at the store. Friendly staff and no pressure to buy anything. I got to look around and find what I was looking for. Israel was very helpful. I’d definitely buy from again.
Thank you Cherie for your patience, In helping us choose our sectional.
We were helped by Frank G, and he was the OG. Transactions was fast, detailed, and 100% accurate. Couldn’t be happier, and I can’t wait to fall my a$$ to sleep on my new sofa.
Way too much just to send message
Frank Weeden went above and beyond with showing me the bedroom sets and the build features of each set. Very friendly and easy to talk to. Made the whole process easy from start to finish. Would recommend him 100%
Tomeka was very helpful. Loved her service. 😊
Very helpful in our needs
The experience was great the variety of dining table sets.our sales associate Helen was very informative and friendly.the process from walking in the door until setting up delivery was smooth and easy.
Thank you Cherie for all your help and your patience with us! We appreciate you! Excited for our new sofa !!!
Frank Weeden was extremely friendly and knowledgeable. He helped us find a couch and was not pushy. He was also very easy to communicate with and things never felt awkward or forced. 6 out of 5 stars!
Frank was fantastic. No pressure and helped find what we needed. Even helped to rearrange the dinning table to get a visual.
Amazing customer service super kind not pushy at all allowed us to look around without filling pressured answered all our questions thank you so much to Cherie
As expected
I am extremely disappointed with my recent couch purchase. We were assured by the salesperson that we were buying a high-quality leather couch, but what we received was far from it. After just a short time, the material started peeling and flaking off in patches, revealing that this is not genuine leather but likely bonded or faux leather. The salesperson was misleading, and when we reached out to address the issue, the company did not stand behind their product at all. This experience has taught me a valuable lesson about where to shop for furniture. I’ll be making my next purchase at Costco, where they actually stand behind what they sell. Save yourself the frustration and avoid buying furniture here if you’re looking for genuine quality and honesty.
Cel was great to work with. We had taken a trip to the store but didn’t find what we wanted. This morning I called him and he helped me find something over the phone and then we did everything over the phone and was able to pay quickly with a link. Easiest furniture purchase I’ve ever made.
We went looking for two mattresses and Frank G was so much help. He explained everything to us and answered all our questions. Super friendly, patient and knowledgeable. He also gave us the time and space to discuss and make our decision which we appreciated. Stress free purchase and can’t wait to get our new mattresses.
Frank G was awesome and super helpful. He was able to get me a great deal and everything I wanted. Will for sure come back for other purchases. Great customer service and very attentive as well :)
Quick and helpful.
Staff were friendly and very helpful. I was able to make my order quickly with no hiccups, will recommend friends and family to this store.
Don’t buy insurance for your furniture cause at the end they just tell you that they changed insurance company’s and you just lose your money and get stuck with bad furniture , we buy 3 couches for over 3 k and we paid 5 year insurance now 2 year later the couches are ripped and insurance tell us that we need to pay out of pocket and we went to Ashley on Rosedale and they just give us the round around tell us that they changed insurance company that they don’t work with them anymore so where do that 319.99 from insurance dollars end up , Pay attention People this Ashley store is a Biggggg Scammmmm now we end up with $3,000 trash couches
Helen was wonderful. She was patient with me. She took her time to find what I was looking for the color I wanted she was awesome.
Maria A was very helpful from the second i walk into the door. She help me decide and was very patient with me and my husband. We got a very good deal on our furniture. Best seller !!!
Nice experience, staff are very helpful. Would buy again.
Good store, great prices and awesome sales man!! All we need to go back.
I had received a flyer in the mail about a sale. Ashley’s was having. the item in question was exactly what I was looking for. I went to the store and asked them about this item and they had no idea what I was talking about. It turns out they don’t get a copy of the flyers. I didn’t buying a similar item, but it’s not what I went there to get But I’m happy with it that’s what counts
cal he was a nice guy he helped us a lot
I was pleased with there customer service
We purchased a new living room set. Our experience with Helen could not have been better. She was warm, friendly, knowledgeable, & attentive. We are extremely happy with our purchase & overall experience purchasing through Ashley Furniture & having Helen as our representative.
Good 👍
Great customer service with Frank Weeden He was very patient and gave me multiple options for my leather recliner sofa
Mychal help us out to choose best furniture.
😊
We had a great experience with Mr. Frank Weeden and would recommend anyone looking for new furniture to speak with him. He was very knowledgeable on the products & services and just made the experience more fun. We went to nearly every furniture store in town looking for a new table and couch set and this was by far our best stop. On the products themselves, they seem like high quality at a fair price. We’ll definitely be returning soon!
Maria the sales person was very nice and informative. We agreed to purchase a $3000 reclining loveseat. Long story short, we had an issue with the loveseat but Ashley customer service member Ian handled it very professionally and I’m a timely manner. Thank you Ian and Maria!!
Cherie was super super helpful!!! We had a great experience only because of her & we were able to get our 6 piece sectional!! Highly recommend coming here and getting help from her!
Came in today to get a bunch of furniture for my new apartment. Frank helped me pick things out and gave me some good recommendations on what to buy. Was in and out in about an hour after getting a tv stand, dresser, couch, recliner, 2 tables, and a rug. Prices for each item were reasonable and the delivery service is flexible on when they are able to drop the stuff off. Definitely recommend!
Marvin was very helpful in finding the right mattress for me and my boyfriend. Very knowledgeable and friendly. Would definitely buy from here again!
Amazing experience and great customer service. As a young couple many associates at different places didn’t take us seriously but Pawan was very sweet. He wasn’t pushy on us to buy stuff and he even helped us save in areas we didn't know we can. Would definitely recommend this store to anyone in need of furniture and specifically Pawan to help. He was very patient, understanding, and not pushy.
Pawan was very kind, courteous, and very gentlemen like. He saved me 300 dollars. He was patient and understanding. Overall 10/10 service will come again for future furniture needs and will definitely recommend Ashley and Pawan specifically to my friends and family.
It was my first time buying in this furniture. I can tell you I will never go again. They are so bad from furniture they sell to workers.
I purchased a bedside table to match the bedroom set I had previously purchased. They said it was the last one. They set up delivery and didn't tell me I had to be there. I couldn't come home when they tried to deliver it so they left. I called to reschedule when I could be there. They never showed up. When I called to find out why, they had to check. It took a few days for them to call me back and tell me that they sold it to someone else and could they interest me in a similar table, no apology. I was so disappointed. I wanted the table to match and I couldn't understand why they sold a table I had already purchased. I asked for a refund, after a month still no refund. I had to call again to ask why and 3 days later I finally got a refund. Had been a very negative experience. I will never shop there again.
Very helpful and great with kids
We had a great experience at Ashley in Bakersfield. Maria G and the entire team went above and beyond to be sure we were taken care of. From purchase to delivery, everything was smooth and as promised. Maria even came in before the start of her shift to accommodate our schedule.
oreoia sold my mattress today. shes was great and very helpful
Very helpful. Really appreciated cheree
Helen, was so nice and friendly and quick and very helpful to my family.
Pawan Bhullar was knowledgeable and very helpful. He made the process very simple and fast. Highly recommended
We found exactly what we were looking for at a reasonable price! Frank was very helpful!!
Cherie was amazing and helped me get the exact furniture I needed!
Eshan is a great guy, went out of his way to help us!!!
Frank Weeden was fantastic
Oralia helped me today!
(Translated by Google) Israel is the best costumer services in Ashle store excellent person (Original) Israel es el mejor costumer services en Ashle store excelente persona
Oreo helped me today.
Excellent customer service from my friend Pawan Bhullar!!!
Eshan help us today he was very patient not pushy at all pls go see him
Pawan bhullar was great and so helpful in my experience with buying all new furniture
I called the Ashley store yesterday in the hopes that they had a specific power recliner available. To my good fortune I was assisted by Frank Weeden, their outstanding sales rep. To say he went over and above would be an understatement. Unfortunately the model I was looking for was not on their showroom floor (I wanted to sit in it before I made my purchase). Frank asked for my specifications, took my phone number and searched every recliner on their floor to see if perhaps there could be an alternative. Helpful, friendly, professional... top notch.. I could go on. Ashley is very lucky to have Frank in their employ. I highly recommend this Ashley store and specifically Frank to assist you.
Joshua Foote was our rep and he was great. No pressure from him and he wasn't following us everywhere. Friendly and respectful. Even personable. My family and I had a great experience there being our first time. We bought a few items and felt comfortable about it.
Maria G. was wonderfully helpful. Great experience all around.
Went to Ashley to purchase some new furniture on a Sunday. We were greeted and helped by Frank G. He was super helpful without being pushy. He even did some online price comparison shopping for us while we were contemplating a set to make sure we were getting the best deal. Furniture was delivered the following Thursday, as promised and with no fuss. Really appreciated the smooth and streamlined transaction! Thanks Frank!
Very kind, friendly, professional and good customer service happy to be helped by Cherie in all our decisions, thank you very much for all your patients.
Helen assisted me and was great to us! No pressure to us and allowed us to look around as we pleased.
Had the best experience ever thanks to the best CHERIE!!! We bought a bedroom set, couches& dining room table. If you need furniture go to her she made the whole process so easy and gave an amazing experience !
My family and I recently had a wonderful shopping experience at this Ashley’s Furniture location. Although we’ve purchased furniture items from this location before, we had never come across someone as courteous and kind as Frank Weeden. We were most impressed by Frank Weeden’s estimable customer service. He quickly took the initiative in answering all our questions about the furniture item we were looking at and sharing his knowledge about the product. We appreciate Frank’s friendliness and help during our purchase, and we recommend that others seek him during their next visit to Ashley’s Furniture.
Our experience with Ashley furniture was very pleasant. We had a really good salesman his name is Frank g and he helped us decide on what we wanted. What we needed and he was very knowledgeable.
Thank you so much Cherie you really went above and beyond to help me truly appreciate your kindness and patience!! A genuine pleasure meeting you!
We had a awesome sales person very knowledgeable and informant. And worked very hard at making sure we got what we wanted. The sales man was Frank Gomez out of the Bakersfield location. Thanks Ashley and Frank Gomez.
Helen assisted me and she is very helpful and sweet.
Helen helped us and did an excellent job with what we were looking for. 5 stars. Thank you
ASHLEY IS QUALITY @ A GREAT PRICE! Helen was so helpful and sweet to look around with. My home is beautiful - best investment while you work from home !
Assisted by Helen. Awesome service. Courteous, friendly and professional with no pressure. Well satisfied.
Helen did amazing! Thank you so much for being so attentive and welcoming! I appreciate you!
Oralia helped us buy a queen bedroom set she was very helpful and showed us different sets and everything went well!
I recently had the pleasure of working with Frank at Ashley Bakersfield, and I can confidently say he’s the best furniture salesman I’ve ever encountered. From the moment I walked in, Frank greeted me with a warm smile and a genuine eagerness to help. His extensive knowledge of the products was impressive; he patiently walked me through various styles and materials, ensuring I understood the benefits of each piece. Frank listened closely to my needs and preferences, making thoughtful recommendations without any pressure. What truly set Frank apart was his attention to detail. He asked insightful questions that helped clarify my vision for my space, and he even offered design tips that transformed my ideas into reality. Frank's passion for furniture and customer satisfaction was evident, making the entire experience enjoyable. When it came time to finalize my purchase, he guided me through the process seamlessly, ensuring I got the best deal possible. Frank even followed up after delivery to ensure everything was perfect. If you're looking for an exceptional furniture shopping experience, I wholeheartedly recommend visiting Frank at Ashley Furniture Bakersfield. He’s not just a salesman; he’s a true partner in creating your dream home.
Frank G was really helpful and non pushy as we made our way through the store. He would walk away and let's us decide what we wanted to do and didn't feel rushed or pressured into buying something. We were albe to get a lot of good furniture for a great price, definitely recommend looking for Frank G for your furniture needs as you will get your needs meet with integrity.
Frank G was our advisor. He was so helpful and personable it was like talking to a long lost friend. We were teetering between 2 bedroom sets and he was extremely knowledgeable and helpful to help us make the final desicion.
Went in just to look around came out with a bed set and kitchen set all thanks to the Queen Helen. She is hands down really amazing, understandable, informative and best sales person in there. If you need assistance with a new project or have any questions about anything, Helen is your girl!
Helen the best sales person. She helped us pick the best bedroom set for our need. Loved the Patience and details she gave about each set. If you ever need a bedroom set look for your girl Helen!!
Thank you Oreo for your help today . One happy customer .
Michael was friendly, welcoming and very helpful.
Cherie was fantastic, she was very patient, understanding and informative. Great experience.
Marvin was really wonderful to work with. He has product knowledge and was not pushy, which made the shopping experience enjoyable.
Cherie was great to work with! She answered all my questions and ordering was a smooth process.
Michael was very knowledgeable and transparent when answering all my questions. He made the process very quick and easy.
Very thankful for Oreo’s help. As soon as we walked in we were greeted kindly and we appreciated her staying with us throughout the process.
We were looking for furniture pieces for our living room. Cherie was able to show us what were we looking for and was a great help. She was friendly and made the purchase process easy.
Amazing work. I was helped by Oreo she was amazing. Had a great attitude and she explained everything so clearly. Come and ask for Oreo!!
Great customer service. Patient and very well spoken! Will buy again with Pawan. Thanks Ashley.
Oreo was super helpful and gave us an amazing deal! 10/10 recommend her 👏🏻
Bought a couch from Cherie today! She helped us finally find my dad’s dream couch :)
We had a great experience with Maria G. I called ahead of time and she was very happy to help and even show us other options that might work for our specific needs. When we arrived to the store, Maria G. was intentional to help us. She didn’t rush us and answered any questions we had. Her patience, attentiveness, and care was delightful! One of our best purchase experiences by far! I would be thrilled to work with Maria G. again in the future. :)
I worked with Herman and he was exceptionally helpful and knowledgeable. He was quick to respond to any questions I had and did a thorough follow up.
We had a great experience! Received the help we needed
I enjoyed how straightforward Cherie was with the furniture pricing she was very kind and understanding.
Oreo helped us with the purchase of a king bed frame and two chaises. She made the experience very quick and painless. Great customer service and would recommend Ashley furniture to friends and family!
Cherie was very helpful
Cherie helped me a few days ago and i came back to her specifically to help me buy a get chair.! Great worker!
I was expected to get a mattress 3 weeks after the purchase. The staff Maria G. went out of her way to accommodate the preferred date of delivery for the mattress. Maria G. communicated effectively, professionally, and in a timely manner.
The Ashley store on Rosedale Highway is fantastic and had great experience purchasing our new leather sectional. Pawan the helpful sales rep was fantastic and very knowledgeable and guided me through the whole process. Thank you Ashley furniture.
Maria G is AWESOME! Excellent service and very kind! She knows her stuff and NOT pushy AT ALL. She made us feel at home, we will most definitely be coming back to purchase again! 10/10 Experience!
Maria G was wonderful and very nice. I buy with Ashley all the time and have always left happy.
Mychal was very helpful during our time at Ashley, he is very knowledgeable on the items they have in the showroom and helped us locate the perfect bedrooom set for our son.
Mychal was very knowledgeable and extremely helpful in the buying process of my son’s bed, frame and dresser. Thank you!
We were helped by Helen! Great customer service. Definitely knows what she’s doing and really made sure we knew exactly what we wanted before ordering our couch. She also answered all of our questions with so much patience and understanding. I would highly recommend asking for Helen if you are looking to get some good information and details, let alone get to know the good deals they have going on!
Really nice people, thank you María Aguilar for helping us choose our 2 bed rooms and making it work for our family.
Good experience and fast, thank you Michael for the Help..
Helen was wonderful. She offered excellent customer service.
Pawan Bhullar was amazing in assisting us in our decision with living room furniture!!
Absolutely had the best experience. Herman our associate was absolutely great. He went above and beyond to make our experience the best. Will be going back to do more business with him in the future for sure.
Great experience , helped with choosing a great bed and bedroom . Cherie helped and did an amazing job .
Cherie was very helpful! She wasn’t pushy or rushing us, she understood our needs and helped us pick the perfect piece of furniture!
Great customer service from Josh and Cherie! Fast and easy!!
Israel was great!! Five star plus service!!
Herman is the best! Helped me find exactly what I was looking for and went above & beyond. 10/10 highly recommend.
The sales associate, Pawan Bhullar, greeted us at the door. He was professional, knowledgeable, and didn't pressure us. We left, browsed other stores, and returned later to buy the recliner I liked. I really liked the relaxed feel of the store. The location was also convenient.
Good customer service from cherie. Very helpful
Oreo helped me choose my furniture and was so amazing and helpful!
Found exactly what we wanted at Ashley’s after searching several stores. Cherie was a great addition to helping us find what we wanted! Also got us a sooner delivery date
Just received two out of four of my pieces. Frank was so awesome and made sure I got my furniture as soon as possible so I could start unpacking all my things! The delivery was right on time and super quick and easy.
Cristina and mychal were very helpful going through my options with the purchase of a bed and nightstands very appreciative for there help
Great customer service they help us out with everything, Good discounts and great quality furniture Loreal was super helpful.
Tomeka was heaven sent ! Thank for making this process easy, definitely becoming back for that sectional, I can’t wait!
I had an amazing experience at Ashley Furniture Store thanks to Tomeka Grider. They were incredibly knowledgeable, patient, and friendly throughout my entire visit. They helped me find the perfect pieces for my home and went above and beyond to ensure I was satisfied with my purchase. Their exceptional customer service made the whole process smooth and enjoyable. I highly recommend visiting this store and asking for Tomeka Grider
Assisted by Helen. Very pleasant experience and professional. I would highly recommend asking for her.
Michael was great and to the point, helped me with options for assembly so I’m not stuck on my own doing it. Definitly will be back for further projects
I had a great experience at Ashley Future. Oralia was incredibly friendly and attentive, warmly welcoming us. She did an outstanding job answering all of our questions.
Maria Aguilar was very helpful and knowledgeable. Great customer service!
Michael is very nice, pleasant and helpful! We shop at a lot of furniture places and we feel Michael is the best. We will definitely recommend family and friends to ask for Michael. Thank you!
I recently visited Ashley’s Furniture, and I was thoroughly impressed with the assistance that Michael provided and the showroom selection. Michael was friendly and knowledgeable, offering helpful advice without being pushy. The prices were competitive, and they often have sales that make high-quality furniture more accessible. Overall, I had a positive experience and would definitely recommend Ashley’s Furniture to anyone looking to refresh their home.
Michael was super helpful. Made the shopping experience very enjoyable.
Cherie was very helpful throughout the entire experience! She let us take our time looking, wasn’t pushing anything, and helped us finalize our purchase. I highly recommend working with Cherie, this was easily the easiest shopping experience I’ve ever had! Best experience ever! 😊
Frank was awesome he helped us with our couch set and picking out our mattress. Great guy!
Herman and Frank were very helpful and quick to help.
I had a great experience coming to Ashley furniture. Oreo was very helpful.
Very helpful staff. Cherie was helping us and she was very friendly and help us with what we needed
My experience with Ashley Furniture was 5-star thanks to Cherie, Mychal and Cruz. Cherie was always so attentive and supportive answering every question regarding key pieces to purchase for my house. Cherie went above and beyond during my custom orders and was AMAZING every step of the way. Mychal & Cruz supported us with finalizing our order and we’re creative with items that were out of stock and found a WAY to make us very happy. Cherie, Mychal and Cruz all continue to be a huge support even after our order was completed. Thank you for your expertise and exceptional customer support! Very happy our local store in Bakersfield has amazing staff willing to make your experience stress free!
Great experience with Cherie and Marvin!! Loved how fast it was and how comfortable they made me!
Frank at Rosedale Location was a wonderful help with furnishing our daughter’s apartment. He gave us all the discounts available and worked with our schedules for delivery. Pluse he smells amazing!!
Frank was great! He worked with us and our timeline, very accommodating!
Helen helped us and we had a great experience. Highly recommend her and Ashley furniture in general.
We had a great experience at Ashley Furniture! Pawan Bhullar was very helpful throughout the whole process of purchasing our furniture.
Eagan is a Wonderful man and sales person. Very easy to deal with.
Helen was super helpful and patient! Enjoyed my shopping experience with Ashley. Purchased a beautiful sofa set:)
Had a very good experience with Cel, we were greeted and had a short conversation on what we were interested in. Cel directed us to the couches abd love seats that matched what we were looking for and was able to answer all of our questions without hesitation. Most of all we didn't feel any pressure to make a decision at that moment.
Oreo was great help 😊
Thank you to Oralia for helping us find our dream bedroom set! She was so patient and kind and made our experience stress free.
I worked with Eshan on a purchase of a sofa and he was great. Very knowledgable on options and the large variety of choices! Thanks for making the process painless.
Cherie helped us purchase a chest
Great customer from Cherie
Cherie made sure we understood and helped us get what we needed
Cherie was very helpful with the bedroom set and couches we got .
Pawan Bhullar was super friendly and informative.
Ashley Sleep Shop had the variety, quality, and look; Pawan had the knowledge to help connect the dots into our beautiful interior home.
Came in to Ashley furniture to purchase a couple of things for a new home, Helen was so helpful and took her time. Thank you for a great experience.
It was a great experience!! Helen was very patient and shared a lot of knowledge with us.
Bought a beautiful table with Cherie. She’s an excellent salesperson. Definitely recommend.
Josh was so helpful and even moved furniture around the store so I could see how it looked together! Such an easy experience and the quality and prices are very good! Everyone was so nice and helpful. I will definitely refer them to friends and family!
Helen was an excellent sales person. Daniel was super helpful as well.
Michael was very helpful in our sofa and rug purchase. He greeted us at the door, helped us find a great sofa, and even helped us pick out accent colors. Great experience!
Cherie was amazing, excellent customer services.she was very patient and helpful. She helped me find exactly what I was looking for.
Quick. Easy. Hassle free price match on two twin beds! Cherie made it so smooth and easy
Cherie was amazing help! She is very helpful and very knowledgeable but above all super friendly! i recommend you asking for her ! Very satisfied with our new couches too! Ashley furniture has improved their service and quality!
Great experience Thanks Michael 🤘🏼
Purchased a couch with help from Mary
Wonderful customer service. Pawan was aware of exactly what I was looking for and explained everything very well.
Oreo was very helpful and friendly, I will definitely be back and hope she assists me next time.
Great experience the staff was thorough and straight to the point while being helpful and patient when buying new furniture
Pawan was an amazing salesman that guided us through our entire purchase. He helped us with our living room, kitchen, artwork, and carpets for our house and made it a real home. Thank you Pawan!
Had a wonderful shopping experience! Helen was great and so helpful. :)
Our sales woman was Helen. She was extremely helpful, pleasant, and expedited our experience, we highly recommend her thank you for the wonderful service!!:)
Puchased a $600 dollar recliner and I must say it's the worst recliner I've ever purchased it fell apart in less than a year thank God it was still under warranty! The problem is I didn't get a chance to sit in the chair and try it out before I purchased it, I was shown a photo of the recliner it was then delivered to my house (plan on waiting at least 2 weeks). How can you tell if a recliner is going to be comfortable and work for you if you can't sit in it??? You have to wait a couple weeks in order to get your order it comes from their warehouse to your home, you cannot purchase anything in their store. This recliner has no padding whatsoever, very,very thin. Ashley has really gone downhill as far as quality of furniture. My advice shop around, I made the mistake by not shopping around but it won't happen again. I really thought I would get a quality recliner that's not the case. One other thing when you walk through the doors the sales people are just waiting for you, I do not like being pressured so expect that when you go through the doors.
Marvin is great! He helped my fiancé and I get our first set of couches. Great service!
Marvin is the goat. Go to him for all your furniture needs, super helpful and kind. Hands down best sales person I have ever ran into.
Thank you to Marvin for helping us with our purchase at Ashley’s! The nicest and most helpful service.
(Translated by Google) Oralia Cervantes treated us very well, very kind to us, excellent salesperson! (Original) Oralia Cervantes nos atendió muy bien muy amable con nosotros excelente vendedora!
(Translated by Google) I bought my room and Frank and Daniel were very kind and worked for me to qualify me for the loan and be able to buy what I really liked. I give each one a 10 (Original) Compre mis sala y frank y Daniel fueron muy amables y trabajaron para mi en la forma de calificarme en el préstamo y poder comprar lo que a mi real mente me gustaba Les doy un 10 a cada uno
Sal was amazing and very helpful. He said our furniture would be delivered this Wednesday and I pray it is.
Marvin was personable and very pleasant to work with. Highly recommend him to anyone wanting to experience amazing customer service.
The dining set is perfect and Cherie was amazing! Knowledgeable and worked to get us the best deal! We shop at Ashley fairly regularly, but the service today was exceptional.
Nicest salesman ever
Great service. Michael was very patient and very helpful.
Great experience, Joshua was polite and very helpful with helping us with our concerns and furniture needs. Thank you Joshua! 😊👍
Oralia did exactly as I asked. I told her what I was looking for and she came thru for us.
Mychal help me today answered all my questions and was very helpful with everything, i recomend if you guys are looking for couches go to him.
Store is clean and well organized. The salesman Celerino was excellent with my wife and I. He wasn’t intrusive while we looked around and when we had a question he would go above and beyond to get us the information required. We only got a couch so far so we will definitely be going back for more items. I recommend asking for Cel to help you find what you’re looking for.
Go with frank he is the best !!!!!!!
Best help in the world
Our experience was excellent with the help of Oralia she explained everything from warranty and all.
I appreciate the help and great customer service from Cristina who helped us with financing. Thank you to Frank who helped us find the perfect living room deal, we appreciate your help and awesome customer service.
Cherie was extremely professional and helpful throughout our entire process of purchasing our new couch! We would definitely purchase from Ashley with her assistance again.
(Translated by Google) Helen helped us with the purchase of our sofas! She was very kind and patient!!! Thanks Helen. (Original) Helen nos ayudó con la compra de nuestros sofás ! Ella Fue muy amable y paciente !!! gracias helen .
Oreo is very helpful and patient. 2nd time she helped us and never fails to amaze us with all the generous discounts she could all provide to make our purchase cheaper!
Came in needing a couch and no idea where to start. Helen was very helpful and let me walk the floor and come to her with questions. Fell in love with a fun super soft couch and now awaiting my fast delivery. Hope I love the purchase! 🤞🏻
Joshua Foote is amazing!! Love working with him...making my home look SWEET! ❤ his manager Daniel did well too!!!
Helen did a great job giving us space to look but also being near for any questions we had and ultimately helping us checkout with our new kitchen table.
Maria Aguilar was very helpful during my Ashley home furniture purchase process. Definitely try to buy from her!
Quick and easy experience!
Helen was very helpful and patient with my purchases 👍
Good service and very friendly saleswoman.
Marvin was really nice! You gotta give that dude a raise!!!! Cristina was really helpful as well shes one of the best workers ive seen praise to those 2!
(Translated by Google) A pleasant experience, Cristina and Marvin assisted us with fabulous customer service, we will surely return!!!! (Original) Una experiencia agradable nos atendió Cristina y Marvin fabuloso servicio al cliente por seguro volveremos!!!!
Quick & Easy Experiance with Cherie!! Ty
Frank was very helpful and showed us all of our options with a smile. I was highly satisfied with the experience.
Maria was amazing, great service!!
Great service from Maria G. And Daniel. Went above and beyond to accommodate our needs. Maria was very patient while we were being indecisive. Found everything we were looking for and scheduled a delivery! Highly recommend!
Awesome customer service. I had a issue with my order I wasn't happy on the size of the furniture once it arrived. They had no issues with it they took it back with out argument and helped me resolve the problem. I am a very particular person. Cruz walked me through it until I was happy. With patience and with kindness thank you Cruz
Great help!
Very good costumer service
Very helpful and an easy process
I was very satisfied with the customer service Eshan provided us. He was very informative, patient and tried to find us the perfect item to meet our needs. Cristina with Acima was very welcoming and helped us out with the leasing process. I look forward to purchasing again from Ashley Furniture all thanks to Eshan!
Had a great experience! Big thank you to Frank for helping my friend find the perfect couch for his new home!! The best customer service that we’ve had in a long time!!
Frank was so amazing and helpful in my shopping experience today, his genuine kindness and knowledge was the only reason I came back to buy this beautiful recliner
I had a wonderful experience with Mychal and Cristina at Ashley. He was incredibly knowledgeable about the products, patient in helping me find the perfect pieces for my home, and Cristina was able to explain everything about my lease process went above and beyond to ensure I was satisfied with my purchase.
Frank helped me out today! He was informative, happy to help and was quick with my transaction. The prices are not too bad and he threw in delivery and assembly with my order.
Cherie was absolutely great walked around with us the whole time and was very knowledgeable of the beds we were looking for and will definitely be back again..
Marvin did a great job in the purchase of our dining table. Offered us help but never pressured us and gave us space to look around while also being available for questions. Thanks Marvin
Great place ! Marvin did a great job helping us find the perfect dining table for our family !
I had a great experience. Thank you
Maria G was very helpful, easy to work with, and no pressure! Thank you!
Real honest and willing to help as much as possible and didn’t hound us when looking for furniture.
Very helpful and informative staff!
Oreo was very helpful and led us to many options for what we were looking for! 10/10 customer service
Frank was great
We were helped by Oreo and she provided us the best options for our new office Shes the best!
Oreo was an amazing help, helped me find exactly what I was looking for. Recommended everyone to ask for Oreo when shopping!
Always a pleasure to shop at Ashley's. Cherie was very helpful and a delight. Keep up the great work.
Amazing! Helen is so helpful! She had us going and had such an amazing attitude! We loved every moment of it! New bedroom set the same day!
Great awesome experience with helen ! She deserves a bonus !
I had a really great experience Cherie was very sweet and made the process really easy.
Eshan at Ashley provided absolutely Amazing customer service!!! I will not buy furniture from anyone else!!! Be sure to see Eshan for all your home furnishing needs.
Great customer service. Quality furniture. Thank Cherie.
This store is absolutely amazing from the moment you walk in until they walk you out the door. Had a great experience here shopping today with Joshua! Please ask for him when you come in. He’s great!
Cherie was extremely helpful ! Great experience ! Ten out of ten !
Michael was great and gave us a great deal! He gave us space to talk things over without being too pushy. Furniture is amazing quality too!
Maria Aguilar was very helpful when helping us find the perfect sofa for our home. She was very knowledgeable in the different sofas. I would highly recommend Ashley’s and Maria.
Pawan was very personable and helpful in getting us all the items we needed.
Michael, Daniel and Helen were all very helpful. Staff is friendly and greets you at the door.
Pawan was very helpful and very nice, I am definitely coming back on Friday to purchase some couches,
Indeed, great service delivered for our new home furniture by Pawan Bhullar. Thanks!!!!
Helen was a joy to work with. She gave us time and space to look around and make our decision. She was very accommodating
Maria G. Worked with me to make my purchase with ease. I was able to come in, get what I liked and comfortable with paying. I recommend Maria as your sales person.
What a great experience! As soon as we walked into the store we felt comfortable. Our sales lady Oralia came over to us and began to give us more details on the things we were looking at. She went above and beyond to make us feel comfortable and give us options to look at and the additional information we needed. The store manager Daniel was also awesome and also went out of his way to answer questions we had and to support Oralia as needed. It’s clearly a well run store with professional and well trained associates. Our delivery team was 1 1/2hrs early and had our new furniture set up very quickly. They also were very professional! Thank you Ashley Furniture for having such a well run store and such Professional Associates!
Went in for a dining table and had the pleasure of being helped by Sheree she was amazing. Very helpful
Great store. We needed to buy furniture ASAP for my uncle’s room in memory care, and Eshan generously took care of us. We were in and out in 30 minutes with a great bedroom set. I highly recommend this store and Eshan!
Oreo was a great help 👍🏽
Eshan was our salesperson today. He greeted us as we walked in the door. He was very courteous, kind and took us throughout the store to show us everything we wanted to see. We didn't feel pressured to buy something we didn't care for. His honesty and personality definitely sold us on making a return trip for future purchases. I do plan on returning for this coffee table and end table set for sure!😊
Oreo did an amazing job !!
Maria did a great job helping us finance our couches! ☺️
Came in for a bed for my daughter who is about to be a “big girl” and graduating from her toddler bed! Cherie was so patient and helped us find the perfect bed set and let my daughter pick all the pieces herself and try so many mattresses. Really made her feel like a special princess for graduating to a bigger bed! Thank you all at Ashley Furniture bakersfield! We’ll be back soon for the couch!
Oreo helped me with my new sofa. I will be back soon.
Was helped by associate Helen and she went above and beyond in answering all my questions and facilitating the purchase of my new couch. Great experience!
First time buying furniture and Israel was great from beginning to end.
Beautiful store, great layout. There are lots of great furniture options. We were helped by Pawan B. He was very knowledgeable, professional and kind. We will return if we need any more furniture.
Cherie was super helpful and patient while I decided on a couple of pieces for my living room! She looked up items that we were looking for :)
I bought some furniture today from Ashley’s and Helen helped me through the process. She was informative, knowledgeable and didn’t pressure me to buy anything. Great experience!
Crazy quick service! Thanks Aurelia! ❤️
I went in today looking for a recliner and I couldn’t have had a better experience. Marvin was very kind and respectful to my brother and I. He is very knowledgeable and I left with exactly what I wanted!
Marvin was super helpful and friendly, he worked hard to get us a great deal on our living room furniture and made sure to find right pieces at the best price with a quick delivery. Our first time shopping at Ashley and it a very positive one.
Had a great shopping experience. Frank was very helpful with everything and answered all of my questions. Will definitely be shopping here again.
Oreo was a great help and gave us a great deal on our new couch!
We went to our local Ashley store to find a new mattress. It was a little overwhelming with so many options. Tomeka was so helpful and knowledgeable with all the mattresses and their options. We appreciated all of help.
oreo was a great help today! Very professional and helpful!
good costumer service
We came in just to look around with a few needs in mind. Marvin went above and beyond to help us. He was the perfect amount of involved and allowing us to look. We ended up buying a dining table and Marvin gave us the best deal and even told us that he would let us know if it went on sale for Labor Day and he would personally make sure we get the difference back. Super down to earth and I will be back to do business with him again.
Israel helped me right away and helped me find what I needed fast and no hassle.
Great service Marvin
Maria Aguilar did a fantastic job made sure we got the best deal! Ask for her when you walk in! She’s was attentive to measurements and made sure we were happy with our purchase!
Thank for the great service outstanding salesmanship look forward to doing more business with this person thank you eshan great person to work with thank you so much look this person up when you come to Ashley's Furniture he is a great help very knowledgeable thank you so much
Mychal was kind and patient with us. Very knowledgeable,professional and not pushy. Mychal is our go to guy for furniture.
Josh was very nice and helpful. He was not pushy and answered all our questions.
It was a nice experience, we immediately felt welcome and Maria G. helped us through everything. It was honestly our first time buying furniture but she helped us find options to help pay and figure out what we wanted! Loved the experience, thank you for assisting us.
I went in just looking but found Maria G and she was absolutely doll. She made everything so easy and allowed me to explore without hovering over me. When it came time to make the purchase she was very informative and easy going. Thank you Ashley Furniture for being hassle free with my furniture purchase.
Very much pleased with Oreo(Oralia) who helped my family & I look for a nice livingroom set. Colors matched my style, which made everything easy! Process was simple and delivered right on time for us to enjoy. Thank you for everything!!!
Helen was very helpful and patient with our search for a new couch. She showed us multiple option and features available on the different couches. I would definitely recommend working with her on your next purchase.
Helen was very helpful with helping us look for couches. We were browsing online but seeing the furniture in person and with a sales associate was much much better!
Awesome, family oriented shoutout to sales rep Joshua for making it smooth and easy purchase!!! Performance fabric!!
Mychal was super helpful and respectful!
Helen is absolutely amazing. I was having the hardest time finding a couch that fit my living space. She helped me explore other options and find a performance fabric i liked.
Helen helped us find the perfect hutch for Our living room she is so kind and patient
Hello, I thought I share my story.Today I just purchased a living room set. A gentleman by the name of Joshua helped me out. He was super helpful in not only trying to find the right couches for me, but helped me by trying to find coffee tables and side tables to go with the flooring in my house. He was super nice, helpful, and he explained/answered everything I had questions about perfectly. I really appreciate the customer service they have here at Ashely furniture.
Israel Monroy did it again, this is the 3rd time we bought from Ashley and same guy help us, he is very knowledgeable with every question we ask him, suggested few other things that works out better for us and for our budget, next time you guys visit Ashley's, go as for him he will help you with a good deal.
Michal Gonzales and Cristina , very professional and friendly. Very informative and diligent in explaining the process of our furniture shopping journey .
Cherie and Christina were awesome! Patient! Very knowledgeable and helpful!! I recommend you ask for them!!
Helen was very helpful and professional.
Great experience since the very beginning. Maria G. greeted us and was ready to help right away. She walked around with us and answered all of our questions. She provided a lot of insight and helpful information on all the furniture we looked at.
Oreo helped me today.
Overall my First experience at Ashley furniture was 🤩 awesome! I have to thank Helen for giving us a very good customer service!
Such a wonderful experience shopping at Ashley. Pawan was a great help and went above and beyond. Definitely will come back for future purchases.
Marvin was awesome! We were looking for a dining set and the store had plenty to choose from. My husband and I didn’t feel pressured at all to make any purchase. Marvin answered all our questions and even carried two chairs across the store to help us visualize how a different chair would look on the table we wanted. We also brought it in our lil’ pup (Shiba Inu) and let Marvin get close to him and sniffed him without barking to a stranger. -Aileen & Robert
Tomeka was amazing and very friendly ! I felt so welcomed ! Any questions I had she was very attentive.
We got a great experience with Tomeka
Wonderful! Tomeka helped us out
Mychal was fantastic to work with. Very helpful. Not pushy. Very informative. Patient and polite.
Helen did a great job helping me find what I needed! Great customer service
Helen was amazing and very helpful and knowledgable. I recommend asking for her when you come to shop.
We knew exactly what we wanted and went to several places looking for it. Found it here. They have a big selection for home furnishings. I like to walk around a store and find what I want without someone trying to “sell” me something. Frank helped us out. Didn’t hover over us which I liked and made sure we knew he could help if we needed it. Bottom line, they had what I wanted and Frank was cool. Thanks Ashley Furniture!
Oreo was great, she was very helpful and provided great service! 👍
From the moment we walked into buy our new living room set we were very well taken care of. We were helped by Cel who was very helpful with all of our needs. I highly recommend Ashley and we will definitely come back for our dining table next. Cel was great so we will definitely be looking for him.
Frank helped us out and was super friendly! We will definitely be back!
Cherie thank you for your help I love my sectional sofa with bed for 1200 and warranty for 200 was clear nice and honest about options and credit opportunities for financing and coverage :)
Came to Ashley’s a second time to finally purchase and be sure of our purchase. Thanks to frank we got the process done and confirmed.
Cherie was great and super patient with me. 10/10!!
Great experience Thank you oreo for taking care of me! :)
I was helped by Helen, great customer service and super understanding 10/10 recommend.
Very friendly, helpful, and informative.
Helen was vey knowable and helpful. My shopping experience was wonderful. Thanks
Oreo helped me today with my new mattress
Helen was so accommodating and knowledgeable. She went above and beyond with helping us mix and match different pieces and colors of furniture. Definitely would recommend anyone in the market to buy from here.
Great staff Michael and Christina were awesome with us!!
Cherrie was very helpful!
Maria G, Cristina, and Cruz were very helpful in our process of getting a new sectional. We were able to get a great price on everything.
Really good place to buy furniture. Oreo helped us wonderfully when we were looking furniture
Pawan was very helpful and patient while I was deciding which sofa to buy. He let me test them out without rushing me.
So much beautiful furniture! I knew what I wanted and Eshan made it easy for me, without being pushy. He was so helpful and knowledgeable. Thank you!
(Translated by Google) I am very happy to have found the help that I needed so much, I was very nervous about finding the right sectional for my family, thank God and Celerino Garcia was tremendous help for us, he found us a good deal and we were able to get the perfect sectional for my family , I am very happy and blessed at the same time because this boy was able to help me greatly, thank you very much for all your help. (Original) Estoy muy contenta de haber encontrado la ayuda que tanto necesitaba, estaba muy nerviosa por encontrar el sectional correcto para mi familia, gracias a Dios y Celerino Garcia fue tremenda ayuda para nosotros, nos encontró un buen deal y pudimos llevarnos el sectional perfecto para mi familia, estoy muy contenta y bendecida a la misma vez porque este muchacho pudo ayudarme en gran manera muchísimas gracias por toda su ayuda.
Pawan very nice and amazing customer service. Very helpful and understanding. Give the man a raise!
Great business to come to for a mattress and more ! The help we got was amazing everything was explained in great detail by Frank and Cristina I would definitely recommend getting your next mattress here !
Cristina and Frank were helpful with our purchase.
Helen was so amazing salesperson , very knowledgeable and thorough . Had an Amazing fantastic experience.
Great experience with Cherie! She made the transaction very easy and I got a great deal
Pawan Bhullar was very helpful and very professional, also was very knowledgeable and wasn’t a sales person trying to just sell you the highest product. He actually listened and was very helpful once again. Thank you Ashley’s furniture.
The customer service was excellent!!! Orialla was very knowledgeable and helpful. Would definitely recommend friends and family to visit and ask for Oriella.
Jacob did an amazing job assisting me with a replacement pillow for my couch! Thanks again Jacob for the excellent customer service!!
Cherie was very nice and really helpful! Awesome experience!
Cherie, was very nice, and incredibly helpful!! Great experience!!
Helen was my sales associate Super helpful and professional
Frank was quick to help and answered all of our questions. Great service!
Cherie and Tameka were very helpful in all our needs and hiccups. They went above and beyond to help us! Go to Ashley for all your furniture needs!
Wonderful experience. Nice doing business. Salesman was very helpful and kind.
Great customer service.
Michael our sales person was very helpful and made our experience in Mattress and bed shopping so easy.
Pawan was great help. Showed me various options and helped me select the best ones. Great service overall.
Joshua, was very helpful. He made us feel comfortable and confident of the furniture we were purchasing.
Mychal, our rep, was super helpful and informative. He also was very quick and we were in and out with our selected purchased within an hour.
I love my local Ashley store, so many great choices. The people are very nice and let you shop without being harassed. Kelley was a big help with customer service when I had an issue with my warranty. I’ll be back for sure!!!
Mychal was great and gave us space and time to decide on the tv stand that we wanted. Perfect salesman.
Oralia was very helpful
Worked with Pawan. He was very helpful and professional!
Great customer service Maria G was really helpful and attentive to our needs .
Frank had excellent customer service, I didn’t purchase anything but he was very helpful and gave us our space and was there when we needed him.
I went to Ashley to browse with my wife and granddaughter. I found a bar stool to help me with my karaoke and they had great deals all throughout the store. Definitely recommend anyone looking to upgrade their house or just for a little accessories. Ask for Frank, they do financing too for your bigger purchases
(Translated by Google) Very good attention and service in our language, which is the most important thing, excellent experience from Helen, she is very friendly (Original) Atención y servicio muy bueno en nuestro idioma que es lo más importante excelente experiencia por parte de Helen es muy amable
Frank helped me with my small purchase & didn't make me feel like I needed to buy more to earn his help, he helped me find what I was looking for and everything was fast and easy.
Tomeka the Sales rep at the Ashley Furniture in Rosedale has been so helpful and respectful. Pleasure of doing business with her.
Had a great experience Eshan was very helpful answered all of our questions . We’re happy with our purchased today .
Eshan Herat was very helpful, patient and informative. We will be contacting him again in the future.
Joshua was great and had excellent customer service and product knowledge of the Furniture, my family was looking today.
Cherie was awesome, Very friendly and helpfull. I had a great experience. She made everything simple and easy. Thank You.
Super nice and very helpful
Cherie was very friendly and helpful!
The showroom is very large with tons of furniture on show. The staff is attentive without being overbearing. Our associate Pawan Bhullar was very helpful and knowledgeable. He was very patient with helping us figure out which pieces would fit my vision. We are very happy with our experience at Ashley.
A big thanks to Pawan Bullard for his expertise in helping us find the perfect TV console. He was very knowledgeable and a great help to us.
Cherie was a great saleswoman. We didn’t feel pressured while she stole presented us with all options. Purchase was simple and easy.
Cherie helped me and my fiance find exactly what were looking for, easy purchase and great customer service!
Great customer service upon arrival!! Helpful with our purchase. Thanks for the service Joshua Foote
Our sales associate was very helpful and helped us pick out the perfect first couch for our home! I highly recommend coming here and asking for oralia cervantes! The prices and deals are better then you'll fond anywhere else
Great time and great service. Ask for Tomeka Grider and she will take the time and care you need.
(Translated by Google) Francisco treated us very kindly. (Original) Francisco nos atendió muy amablemente
I came to Ashley’s and love the experience Helen helped me out she was so nice and understanding greatly appreciate her and helping us out
it was a quick, easy transaction made possible by Cherie and the rest of the staff were just as awesome..5 stars
Fast and friendly service!!! Would definitely recommend Cherie!!
Great customer service and loved the dining table we wanted
Marvin helped me out & made the process fast & easy! Very helpful during a stressful time of moving
Oralia Cervantes , was one of the most help person there great customer service very help in choosing what would great in my home. Thank you so much furniture is amazing!!
I love this place our visit was amazing Israel is very knowledgeable and helpful we will be back to make our purchase
Store assistant Mychal is a super cool guy, helped us buy the perfect mattress and his fit is fire as the kids say nowadays lol. 10/10 experience.👍👍
Cherie was very helpful and so patient with us! Thank you
Great help from Cherie. Made furniture shopping a comfortable experience!
I stop today at Ashley furniture store looking for a rug for my living room but I couldn't decide and wich one should I buy , but thankfully I meet the salesman israel Monroy , who is very knowledgeable and helpful, who help to decide for the right one, I recommend Ashley store and look for israel and tell him what you need , he will help you 100% . You won't regret it . I recommend you.
Eshan Herat helped me during my purchase for my couch, he did and an amazing job!!! The Ashley’s store staff is amazing they have great customer service at this store in Bakersfield.. 💯
I came in to browse for a new mattress and bed frame a few weeks ago but Joshua came over and helped educate me on what to look for. I’m very grateful for his assistance so when I was ready to purchase, I came back to him. Joshua is very friendly and has great customer service. Thank you once again! ☺️
Mychal helped us out. Knowledgeable about the furniture and patient with us. See him for any of your furniture needs.
Was helped by Maria G. Very nice helpful and knowledgeable.
My mom and I went here to redo our guest bedroom. Frank was very helpful and on top of it! They had the cutest bedroom set and more. It was great working with Ashley!
Frank did great assisting my grandma while she was looking around the store
Bought a bed tomeka was great help me find a nice wood grey bed perfect for me
He was very patient and easy to work with! Very professional 😊
Eshan was great! He was very helpful and knowledgeable! He made our purchase very quick and easy!
Great experience. Pawan was so helpful and patient. He answered all our questions.
Helen at Ashley's Furniture really went above and beyond in helping me find the perfect soft recliner and sofa for my large family. She took the time to understand my specific needs, knowing that I’m rebuilding from homelessness. With a family as large as mine, she made sure to recommend a recliner that would offer maximum comfort and durability. Helen listened attentively to the details about my family's preferences and space requirements, and she guided me through various options, highlighting the features and benefits of each. Her expertise and patience made the process smooth and stress-free. She didn't just sell me a piece of furniture; she provided a solution that will help create a cozy and supportive environment for my family as we transition into a new chapter. By focusing on both quality and comfort, Helen ensured that I made a well-informed decision, ultimately helping me to pick out a recliner that will be a central piece in my home, offering much-needed relaxation and support for everyone in my family. “THE MAE FAMILY” thanks you Helen. God bless you 10x’s
Our salesperson, Cherie, was extremely kind, not pushy and helpful!!! Great experience!
Cherie was so helpful in answering all of our questions and had amazing customer service!
Ashley Store is awesome. Frank helped us out and he is a great guy. As soon as we walked in to the store, he greeted us and ensured we had quality service. He worked with us to find the best table and we are so happy with our purchase. If you’re in need of good furniture and want to be welcomed by a friendly staff, go to Ashley!
I was very satisfied with the customer service Maria G provided us. She was very informative, patient, and tried to find us the perfect item to meet our needs. She was very welcoming and I look forward to purchasing again from Ashley Furniture all thanks to Maria G.
Maria A. helped us out very much. Excellent service and very nice. Made the experience quick and easy.
Michael was my salesman and was very helpful with all the questions I had. Very professional and knowledgeable. Thank you for your help
Oralia helped us and she was accommodating and nice. The transaction was easy and fast. Thank you so much!
María A. helped us out and was kind and patient. We were in and out with exactly what I imagined. Thank you Maria for being so patient and helpful.
Just recently bought a house and was looking for a particular measurement for a sectional. I had visited a couple furniture stores to see my options and found it rather difficult to find what I needed. Visiting the Bakersfield Ashley store, my wife and I were treated with outstanding service from Oralia. She was very knowledgeable on the products available in the store and the promotions that could help save us money. We were able to see multiple options and ultimately found the perfect sectional for our home. I will definitely be coming back for future needs.
She is very helpful and she help me on my credit so I can rebuild it better 😊
Great person help me out for my credit and explain how to use me self and I’m come back get my self a couch with here help thank you 🙏
She is extremely nice has help us so much I wish there were more people like her.
Great customer service!! Cherie allowed us our space and time to walk through and make decisions of what we wanted without pressuring. The process was a breeze!! Thank You
Cherie was super helpful, patient, and made us feel very welcome. She is very knowledgeable and made sure the entire process was smooth sailing. Thank you Cherie! 😊
Happy with the help we received from Oreo today! We were able to pick out our living room furniture and Oreo was very knowledgeable!
(Translated by Google) Frank, a very good person, took good care of me and showed me everything very well. Good job Frank. (Original) Frank muy buena persona me atendió muy bien me mostró todo muy bien. Good job Frank.
Great experience, cherie was great we came from furniture city and was so glad I did service was 100% better
Helen was our sales person helping us and she was great we had an amazing experience Helen greeted us at the door and showed us around the store
Pawan Bhullar was very patient and helpful. I was really appreciative of his help and service.
Cherie :) She was great and very helpful!
Had a great experience! Helen gave great customer support.
I had the pleasure of meeting and working with your associate Jacob this afternoon in your Bakersfield, CA store. His professionalism, customer service and knowledge of your products were top notch in my book. He addressed every question I had with a simple, straight forward & honest response. What a great young man you have on staff representing your company and brand. To Jacob: Thank you for your kindness, smile and excellent customer service.
Frank was excellent sales assistant
Frank has very good customer service skills. He is very good with up selling and making customer comfortable. We always shop at Ashley.
Maria G was so accommodating, professional, and welcoming. She showed great kindness to my daughters and myself as we picked out a brand new bed for a brand new house. She was helpful and approachable throughout the entire process and worked very well with my financial situation. I'm very excited to enjoy my new bed and will definitely be returning for future purchases. Thank you Maria!
Very happy with my purchase and the help our sales person Frank helped us with. very nice experience.
Cherie was amazing and she provided excellent service, she was very attentive and pretty amazing.
This process was pretty smooth and easier than I initially anticipated. When I first came in Pawan helped me start the process of getting a sofa. I had to come back the next day and Eshan finished the process. He made it quick and the transfer of information between the two was much appreciated. Eshan did a good job of getting me in and out of there. Appreciate y'all 🤘🏽🤘🏽
The client Advisor Eshan Herat was very nice and help us and we were very satisfy we will come again
Helen assisted me and answered all my questions. She was great.
Eshan heart was very nice and helpful
Eshan herat was very helpful in selecting my dinning set
Helen was very helpful, courteous and polite.
Thank you frank for answering questions and helping us. Thank you…
Ashley furniture has been our go to furniture store for the past two decades. It has always had a superior customer service. Our sales associate, Pawan Bhullar, was courteous and answered every question professionally and throughly.
Eshan was an exceptional client advisor. He went out of his way to help me find a dining table set. He was quick and made shopping a lot easier with a toddler. Thank you!!
Salesmen was very knowledgeable provided great customer service . I am not ready to buy yet as I am waiting on my house to close escrow, but when I am I’ll go back see Isreal m.
I had an amazing time at Ashley furniture store. I really loved the set up of the beds, sofas, etc.. everything looked well set up. I also had the pleasure of working with a great sales person Israel, he was very knowledgeable and experienced. And gave me some great ideas of styling my new home. I will be coming back soon to make a big purchase with him. Great customer service. Highly recommend this place and sales guy.
Oreo was my sale associate for this purchase. Very professional with the smooth and ease she put me and my wife. We were just window shopping but the caring attitude she brought to the buying experience made it exciting to say the least. I’ll definitely recommend her to family and friends. Thank you for your help. I had considered a more expensive dining room elsewhere but you and better pricing and financing. Again thank you Frank & Mary Valenzuela
Maria G., Ashley salesperson was very helpful, knowledgeable and created a great buying NO pressure attitude experience.
Cherie was the sales person who helped us today, she was very friendly, answered all our questions end explained every thing we had doubts on. This sales experience was very nice, love this store, I have been coming here for many years. Their furniture is very good quality. Thank you Cherie 😁
Great experience with Maria G. Quick, knowledgeable, in and out in no time thank you
Cherie helped me with my purchase, she was very patient and kind, and answered all my questions.
Markus was very helpful and informative.
Israel Monroy helped me find the perfect dining room set and living room set for my wifes birthday and for a very reasonable price. This guy really knows what he is doing I'm for sure goin back to Ashley as long as israel is there to help me out.
I went to Ashley furniture looking for new furniture for the family and Israel Monroy was very helpful. I told him what I was looking for and he found me the perfect living room set for our family . And beautiful bedroom set for my children. Thank you Israel for your high quality service and friendliness . I will definitely be coming back here Israel made me and my family feel welcome !
Mychal was very professional and knowledgeable. He was great at helping us decide what payment plan to go with. He made us feel like we were family even tho it was our first meeting him. I would recommend him and Ashley furniture to all my friends and family!
Maria A was awesome to work with. I highly recommend her!!!
I needed replacement parts and Jacob at the store did some great work to get what I needed. I appreciate the high level of customer service I received.
Very quick and easy experience with a knowledgeable and responsive sales associate, Maria G.
Service was prompt and polite. Paperwork was quick and simple.
Amazing Find. Leaving very pleased with Prompt service and purchase. Thank you Chere in Bak.Ca. Sure to return.
Everything went amazing! Cherie was the best!
Helpful and gave us time to look.
Huge thank you to Mychal! He helped us get our furniture for our new home ordered and delivered within 4 days! Thank you so much for going above and beyond.
Great service, Joshua Foote was very helpful and knowledgeable
Jose was a wonderful sale person. Very patient while I made up my mind. Thank you :)
Maria G. Was so helpful and informative. We came in looking for a pull out bed/couch and we left very pleased.
We appreciate Orel and her patience with helping us purchasing our furniture. Orel was really kind and friendly.
Oreo was very helpful & kind helping us find the best deal for our home! Thank you Oreo!
I went in to buy a bed and found more than what I was looking for. I bought a temper-pedic bed and what delighted with my purchase. (After having slept on springs my whole life) I ran into some mild problems upon delivery. The frame was to small for the bed. I returned to the store to sort everything out and to make up for the inconvenience I was given 2 free pillows. I was guided throughout all the process by Jose Najera, a great guy with a sense of humor. I felt no pressure whatsoever, he was very understanding going as far as to say that, "If the customer is happy, I'm happy!".
Pawan helped me find the perfect sofa for my family. Very friendly and professional. 10/10
Mychal was very informative , polite and willing to do whatever it takes to help us find the furniture that we are looking for. Also let us browse around with no pressure. And we will be back to do more business with Ashley furniture in the future.
Helen was great to work with, had answers to all of our questions regarding mattresses and furniture! She was super friendly and easy to work with! Would highly recommend working with Helen
Markus was very helpful. He was able to answer all questions we had about the furniture that was on display. Provided great costumer service. Visited Ashley on El Toro Viejo and Rosedale
Pretty decent amount of options. Not crazy about the drawer sliding mechanisms on a lot of the dressers, ends tables etcetera. Many were not very smooth and wobbly but not the worse I've seen. Something to think about though, while making a selection. Workers were helpful.
Cherle was very helpful!!
Cherie-she gave great customer serves
Cherish provided great customer service.
Cherie was the best sale rep #greenteammm 💚
Oreo helped us today.
Marvin is a great salesman! He was patient, very helpful and knowledgeable. He will definitely be my go to person at Ashley’s next time I need furniture. :)
Marvin was a very outstanding salesman. He made sure we got the best bang for our buck! Best experience with any type of purchases I have made!
Oreo did an outstanding job in helping myself and my wife finding a mattress , She gave us many options without making us feel pressured. Oreo definitely knows her work and takes pride in helping customers.
My husband and myself would like to commend oreo for her awesome and kind service in helping us find the perfect matress for our liking , We didnt feel pressured or rushed , Oreo gave us many options and allowed us to decide without pressure. Oreo definitely takes pride in her work in helping customers ,
Oreo helped me today with the sleeper. Happy Customer ❤️
Maria A was great!
There aren't enough stars to express the great customer service we received today with Marvin! Thanks for all the info and help.
Had a wonderful experience here, Maria Aguilar helped us and answered all our questions. Everyone is very nice and helpful. Will definitely recommend this place to everyone. High quality furniture and excellent customer service. Thank you Maria! 😊
Helen was great to work with and helped with our purchase!
Oreo was awesome, very helpful and patient.
We really got a good deal with our dining table today. Oreo helps us all the way, she was respectful and professional with us thank you Ashley's.
(Translated by Google) Very kind Oreo! And accessible. Excellent service! (Original) Muy amable Oreo ! Y accesible .Excelente atención!
Maria Aguilar was an excellent Sales Representative here at Ashely’s Furniture in Bakersfield, CA !!! I strongly recommend her and made my experience smooth and fast! Thank you!
(Translated by Google) Excellent service, María Aguilar very friendly, 100% recommended (Original) Excelente servicio, María Aguilar muy amable, 100% recomendable
Eshan offered great service! Highly recommend him for any furniture needs.
Always a pleasure shopping at Ashley Furniture! Everything is so streamlined and you cannot beat the July 4th Sale anywhere in Bakersfield! Trust me, we looked. Sal, the GM, and their whole team were awesome and we will be back! Thank you so much. See you all soon!
Maria was great helping us find a bed frame and mattress! So patient and friendly and gave us a a lot of time on the mattresses and went back and forth with us when we couldn't make up our mind. She really wanted to make sure we picked the right bed for us!
Oralia took great care of me and my husband. Going as far as meeting us at the store on her day off. We appreciate her patience as we shopped and left us alone to look around which we very much appreciated.
Cherie was great and accommodated all we asked.
Helen was awesome! She was very kind, patient and sweet!! She helps us find the perfect sofa for us, If you need anything make sure you ask for Helen ♥️
I just bought a mattress and box springs from Marie G at the Rosedale Ashley store. She is an incredible sales person. Very knowledgeable of the products with a warm personality. This is the second time she has assisted me. I bought a sofa, recliner, and ottoman with chair in October and she assisted me then. So helpful and courtesy without being pushy.
Right when I walked in I was greeted with a friendly smile and a guy who knows the Ins and Outs of his job. Joshua Foote knew exactly what he was doing, all I had to do was tell him what I was looking for and he gave me a bunch of options to choose from. I was expecting to be at the store for about 3 hours but he got me out within an hour. He was super helpful and gave me the best prices. He gave me a range from most expensive to least expensive so I had the choice of what I wanted. Joshua Foote will help you find exactly what you are looking for. He knows how to do his job well so you might leave with a few extra things like I did. I felt no pressure from him to buy the most expensive thing or to buy anything I didn’t want. Joshua Foote has great customer service skills , if you want someone who will handle your money with care and help you get the best bang for your buck then Joshua Foote is your guy.
Pretty good furniture. Cheap. 😐
Maria was very helpful, and was able to answer all of questions. The check out process was very organized and simple
first time in, frank greeted us at the door. He was helpful, kind, considerate of our needs and wants, easy to talk to. we found the couch that we love and he made it easy for us.
We had a wonderful experience at this location. We were helped by Francisco (Frank) . He was very veteran friendly and advocated on our behalf. He wasn’t too pushy to sell us items we didn’t need. He attempted once to promote a mattress and when we politely declined he didn’t continue to push it which we have found many sales people do which creates an uncomfortable interaction. He was personable and did not create an awkward interaction. Often customers try to avoid sales people in a store because of the pushy tactics of sales people however this was not our experience at all. Without reservation we recommend Francisco (Frank) for your furniture shopping experience.
Marvin at Ashely’s furniture in Bakersfield CA did absolutely amazing! He gave us the knowledge of what exactly the warranty covers and all the details needed for the couch and delivery expectations. I highly recommend him for any and all services. Thank you for helping us choose the best options for our new dream living room.
Helen was amazing, got us what we needed, did not feel pressured at all. Great customer service. Took her time helping us.
I recently visited to look for some new furniture, and I had a fantastic experience thanks to Maria G. She was incredibly helpful and went above and beyond to ensure I found exactly what I needed. Maria was also very welcoming and made the entire shopping process enjoyable. I highly recommend this store for quality furniture, especially Maria G. for her exceptional service.
Sherie was an amazing salesman. Super sweet and very knowledgeable was a great help, Enjoyed working with her.
Great experience purchasing a couch with Joshua Foote, great customer service.
Oreo was a delight in helping my partner choose a mattress for us. She listened to our needs and let us explore our options. From lower end to higher end models. Truly a genuine person as compared to other salespeople from other stores they didn’t give us that option and showed us only the higher end mattresses. In the end we did go with a higher end mattress but with a more inexpensive bed frame.
Oreo was my sales rep at the time of my visit and she was so great! She took her time with me and had no issue showing me all my options. I feel like other sales people from competitor stores were only showing me their most expensive product, which can be very costly. But Oreo was willing to listen to my concerns and show me affordable selections. I did end up going with a higher end model bed with an affordable base, and for that i’m grateful! Will be coming back to her for future sales.
Had a great experience at Ashley’s Bakersfield location. Helen was very helpful and patient with my son and me while we found the right pieces to complete our dining room!
Cherie was great!
Frank is great
Mychal was wonderful! No pushy sales, patient and communicative. Order was quick and delivery time is amazing!!
My wife and I had a great experience buying a new recliner in the Ashley Store, thank you Mychal. He greeted us as we walked in and walked us through the entire process, made it easy. Thanks again Mychal ! Dave Robertson
The costumer service was great and helpful.
Great!!
Maria G was wonderful, she greeted us once we walked in the store. Her help was prompt and smooth to find exactly what we were looking for.
I went in today did not buy anything but coming back tomorrow for the great customer service that was given to me by Oreo. Great store with great prices
Celerino Garcia Salinas was our representative and I wouldn’t have had it any other way. He was very knowledgeable and patient. Also, he is bilingual which helped my mother so much more than I could’ve expected. I look forward to coming back and furnishing the rest of my home.
Overall, our experience was smooth and easy. Celerino was great.
Cherie did a great job and answered all our questions satisfactorily
Had a great experience with Joshua today he was so very helpful! I will definitely be buy from here!
Cherie is always helpful! We always have a great experience with her!
Tomeka is one of the best I have worked with!
Mychal was the reason we purchased our couch from Ashley. We had been to 4 different furniture stores around Bakersfield and we were not happy with the service. Once we walked into Ashley and Mychal helped us we knew we wanted to purchase from him. So kind, patient and helpful. He answered all of our questions and was so gracious. Will be back for sure because of him.
Shout out to one of the best customer services I’ve dealt with! Cherie out there putting in work! Keep up the good work!
Cherie always helps us and has a great personality every time we come in . She is outstanding at her job .
Cherie was great. Always brights up my day when I come check for hot buy items and doesn’t push me to buy. Check them out. Great staff. Nice showroom.
(Oralia) is a great sales person she convinced me to buy a piece of furniture that I now love!
Cherie has great customer service and is very helpful when it comes to customers needs! Great customer skills and very understanding to what we want
Tomeka is beautiful and awesome sale person great personality and a wonderful demeanor.
Joshua Foote was such a pleasure to work. We will be asking for him every time
I came into the Bakersfield location looking for a bed and was helped by Cherie. She is great and super friendly!! Thanks so much for a wonderful experience! Will definitely be back to this location!🙂
Joshua was so helpful and made the experience easy.
Cherie is amazing!! I love shopping at Ashley Furniture. We only go to Ashley after shopping at other places! #AshleyFamForLife
I went into the store and Mychel was the one to help. He was very patient and kind even though I kept changing my mind, and after everything was signed and done I wanted to change my mind yet again. He very patiently went to go get the details of what it was that I wanted. Will absolutely return.
This is our 8th separate purchase here at Ashley’s and SAUL has been out sales rep for all 8 , he is the definition of what a Great salesman and professional salesperson should look like and be. We had only 1 bad experience and that had Nothing to do with Saul but overall I highly recommend visiting and asking for Saul. Hes the best
Mychael was very patient and attentive to all of our requests. He would be very helpful to anyone looking for that piece of furniture that you don’t quite know what you want.
Got an advertisement in the mail that looked like an Ashley furniture ad, but was for somewhere else. Sal helped me out a great deal and price matched the item even though the ad was not for their store. Big thanks.
Thank you frank for helping us today along with chrisy !! Honestly if it wasn’t for Jacob in sales i probably would’ve gone somewhere else! Can’t wait to get my new couches
Cherie was amazing and helped my family get our furniture fast. She wa super friendly as well as all the staff.
Frank was very helpful and made the transaction smooth and quick.
Oreo was great
Israel was professional and friendly.
Cherie was great
Very fast and efficient 😊
I had a very pleasant experience with Mychal, who was able to help me quickly resolve an issue I had ended up with involving a third party store (unrelated to Ashley Furniture). Long story short I’ve been waiting three months for the original order I had placed with the other store. He and the store manager, Daniel, are lovely people to work with and are working to get my delivery to me as soon as possible, and I should have my furniture delivered in the next 2 days! I will definitely be back again for future purchases! Thank you so much Ashley Furniture, Mychal, and Daniel!
Joshua was great service and he helped us buy 2 couches and a bed frame
Josh was amazing and he didn’t give me a blanket lol
Cristina And Oreo Best Lady’s They Were So Helpful And Very Nice
They were really great. Markus was such a great help and helped me find exactly what I wanted.
Cherish was awesome and so knowledgeable made our experience painless
Frank helped me and my husband he was extremely helpful and not pushy at all. We will definitely be using Frank again for our future purchases.
Great customer service from Eshan!! Will definitely come back again.
Frank was awesome! Very friendly and helped us find exactly what we needed and helped us get a coupon for extra savings too! Go see frank next time you visit ashleys!
Cherish and Jose where very nice and professional.
Had a great experience here. Maria Aguilar was very helpful and professional in helping my family find what we needed. Highly recommend!
Tamika was extremely friendly! She helped my family find the perfect couch! I couldn’t thank her enough and I’m so so excited for my dream couch to be delivered! Thank you Ashley furniture and THANK YOU TAMIKA!! 10/10
Aura helped us and made the whole experience amazing and explained everything to us before we left the store
Frank was awesome! Didn’t hound us, but was there for all of our questions. Gave us a great deal also. Found the perfect couch.
Great service from Cherie!
Tameka is the one of the best sales people I've done business with in relation to any/all sales situations. She's real. She interacts, relates, understands and will take price match requests to management happily. She doesn't pressure sell; THAT I respect.
Eshan did an amazing job and was very polite in adjusting our purchase
Jose was a great help with me, and I was able to find the right bed thanks to him
please go see eshan herat at Ashley good service. and helps you find the right choice for you and your family.
Cherie was super duper helpful and personable, I had a great experience!
Eshan was very helpful! Go see him!!!
My family has shopped at Ashley for years literally from coast to coast and have been very pleased with our experiences. If you shop the Bakersfield store, I recommend you ask for Helen! Very resourceful and experienced.
Very professional and helpful with answering all of my questions
Oreo was the best! She really took care of us. She literally had exactly what we wanted and got us approved and out of the store in 30 minutes.
I love Ashley's they have a wide range of furniture to choose from and the sales staff weren't pushy. Mike was pleasant and very helpful in helping us decide what was best for our needs. Getting our furniture set up for delivery was a breeze and the length of time for it to arrive was very short.
Cherie was very helpful and friendly.
Maria Aguilera sold us a beautiful recliner as a father’s day present. Great service! 10/10!
This has to be the most friendly Ashley store I have ever walked in, I'm an honest person and the day I walked in I was in pain do to my lupus so I was very moody yet one of the girls that work there by the name of Cherie was so kind and well mannered that some of her happiness rub off on me and changed my whole demeanor changed. She accommodated my husband and I. We just purchased a home and since our visit at Ashley went well, we will be purchasing all the furniture for our home from Ashley. The manager and the lady that help us finish out application had great mannerism too. I'm new to Bakersfield, I'm from West Hollywood and my experience at that store was great. I recommend this store and ask for Cherie she has a beautiful heart, respectful and goes above and beyond to help you find what you want. Overall if I could give more stars I would. The vibe as you walk in that store is outstanding. Thanks Ashley and their staff for welcoming my hubby and I... I strongly recommend this store🤗 Thanks , Denise Guzman
Helen is very helpful and patient. She made purchasing our new sectional very easy. Thank you so much for your help.
Extremely professional. Frank was extremely helpful showing us products of different price ranges.
Helen has been my sale person for 11 years I’m so happy with with her she a blessing to my family I wouldn’t ask for anyone else. Also I might Daniel he also is a blessing. Thank you for everything.
We came to Ashley to purchase a Dining Room Set and our Sales Associate,(Pawan Bhullar) went above and beyond to help us select the perfect set that meets our style. He was so good we even purchased a new Living Room set! Thanks Pawan!
Frank was very helpful and very kind. He helped me with making sure I was happy with my selection of furniture.
Helen did a wonderful job helping us get furniture today
Maria was very helpful and polite! We will come back to buy more furniture.
We were greeted by a very helpful associate. Frank was personable and honest. We originally were looking for a couch set, but bought a table instead.
Mychal was great to work with! Pleasant experience from beginning to end. Stress free atmosphere in all aspects. We left and came back the next day once we decided what worked for us. As we left without buying, there was zero pressure to stay and buy, as some retailers practice those closing tactics. This made us feel more comfortable to bring Ashley Furniture and Mychal our business. We will definitely be repeat customers, as well as refer our friends and family.
The customer service at Ashley Furniture was wonderful. Eshan was of great assistance in helping me find the furniture I was looking for!
Oralia helped us get exactly what we needed. She didn’t oversell us and made sure we understood all our options. Love Ashley Furniture!
Helen was very patient with me as I decided colors for my recliner. I enjoyed the experience so much that I decided to get a double recliner sectional set instead. The prices are reasonable on the furniture offerings. Clean environment and no pressure.
1st visit with Marcus was definitely a great one help me get exactly what i need at a great price! Definitely going to him next time
Got greeted right away and got plenty of help. Very great experience for my first time thanks Cherie!
Cherie was super helpful very informative
Excellent services. Great prices. We loved our sales person Maria.
Cherie helped us throughout the whole process and was very informative about everything.
Helen was a great help. She was generous and very helpful through the process. She made our visit easy.
Best customer service 5+ star rating Daniel and Tamika hands down the best
Ashley definitely has variety of anything you looking for if is a bedroom set or living room dining room that’s the place. They all have good customer service, specially Cherie M.
Oreo and her supervisor did an amazing job helping us select our furniture!
Excellent
Accommodating service that was informative and willing to answer all my questions!
Oreo was amazing and helpful. Thank you for the great customer service and experience! I definitely will be coming back for more!
My experience was amazing, Cherie was a great help and she helped pick out the perfect couch! She knew exactly what I was asking for and made the entire experience really easy and great. 10/10.
Cherie
Mychal was a great help and super patient. Highly recommend
My experience at Ashley’s Furniture was excellent. Sal Salinas was very kind, patient and friendly. I would recommend him as your salesperson. I give him 5 stars!! ⭐️ I
Oreo (oralia) and Jacob helped me.
Serine was super helpful.
Cherie was super helpful and awesome! Great customer service!
Oreo help me with 2 mattress pur chases today. Thank you
Maria Aguilar was great! She was very attentive, listened to us, and made sure we were taken care of! Highly recommend her to be your sell’s agent!
I was having difficulty using the warranty site with Ashley been trying for 3 days getting super frustrated with the text help! So I called store and spoke with Jacob he was so nice and helpful was able to help me in less then 5 min ! On the site I’ve been conversing for an hour and still trying to get passed what is your full name. Thank you Jacob you are awesome
Good service
Pawan was very knowledgeable, easy to talk to, and professional.
We went to Ashely’s furniture because we had bought furniture in the pad from here , when we first came in through the door we were greeted by Markus and since the get go he was helpful and took time to explain and had the answer for every doubt we had , we spent a few hours choosing our dinning room and bedroom and our new mattress he carefully explain about the financing and was there on every step we are grateful for your excellent service!!! Thank you again for all your help Markus !!we will be back for sure.
Great service and support with some issues that came up, and they fixed them with no issues and no questions..will come back
Oreo (Oralia) at Ashley Furniture was attentive, friendly and did a great job explaining products and specs. She listened to us and ensured we were happy with the furniture we looked at and made the process seamless. So much so we came back the next day to get the table.
Joshua is the best! Took care of us right when we walked in the door, he has great energy and will work with you every step of the way. Thank you buddy!
Eshan was so helpful!
Maria A. Was very kind and patient with us which meant a lot
Sal and Cristina were great!
Had a very good expierence with Israel and store manager Daniel they took really good care of my family will defenitley be coming back here again 👍🏽
Wonderful customer service! Go in and see Oralia she was great and very professional.
She was so amazing, and helped us alot!
Cherish was perfect
Helen was very helpful and kind! We were able to find our couches and bed set with her
Sherie was very helpful and patient with us. Excellent customer service and explained everything in detail while answering our questions.
Great customer service, Pawman made my family and I feel very comfortable. He gave us lots of tip and is extremely helpful. We will definitely shop at Ashley’s Furniture again.
Mychal was very welcoming, genuine and knowledgeable. Made our shopping experience was great. Thanks!
Maria Aguilar was extremely helpful and knowledgeable about any questions I had regarding furniture. I will definitely be going back to her for all my furniture needs.
Helena was very patient and helpful with us. We highly recommend her and are grateful for her assistance.
Had a grate experience Jose our salesperson was patient and helped us get what we needed
Great customer service as always! Got the best deal on our new bed!
Poor customer service, zero return policy. We were dissatisfied with purchase in first 24 hours and manager refused to work with us to make it right despite online policy stating 72 hour return window, will not shop here again.
Maria Aguilar was extremely helpful and patient with us as we were undecided and she let us take our time going back and forth between a few different options. We never felt pressured she helped us with our questions regarding the furniture. She offered alternative solutions but was never pushy. We were concerned about the furniture being pet friendly and she gladly showed us pet friendly options. Our whole experience was pleasant I never felt like I was being pressured to make a purchase but I made a very well thought out purchase that I know I will be happy with for years to come Mercedes
Marvin is amazing. He helped me figure out what I wanted and facilated my decision making process. Go to Ashley's and ask for Marvin. Nice Guy
Orelia was patient and helpful. Very smooth and easy transaction!
Eshan Herat is a great salesman, he answered all our questions and we weren't rushed or pushed into making any decisions. He will always have our service. Ashley furniture and Eshan over exceeded all are expectations we got a great living room set that we love and will be lifelong customers. Thank you Ashley furniture and thank you Eshan for great service.
Cherie was AMAZING !!
Orelia was very helpful and accommodating. She gave us time to look around and decide. She helped with different options for payment plans. Will definitely come back and ask for her assistance for our next purchase!
Great service . 100% better than Furniture City.
We came to inquire about our delivery dining table situation and Mr Mardonio Cruz was extremely helpful and patient as he showed us and helped us by selecting another dining table showed case in the store. Customer service personnel was also very attentive and helpful. Great service.
Cherie helped me when I arrived to the store. Her and Cristina made my experience very fast and they were very informative and got me exactly what I wanted. Ask for them when you go in☺️
We shopped at the Bakersfield Ashley, Joshua greeted as the door. He gave us good info on the available sectionals in the store. He was not overbearing and following us around, but let us look. He made himself available for any questions we had. We are so grateful for all his help from the front door to our ultimate purchase.
Pawan provided great service.
Amazing service , loved that I wasnt here all day maybe a hour at most all paperwork signed and done. Thank you to Frank
Joshua was awesome. Definitely recommend him and this store to anyone. Showed me exactly what I wanted and didn’t feel any pressure to buy.
Really great experience fast and easy shout out oreo helping us!
Helen was very kind and helpful in the process.
Oralia did an amazing job! Extremely helpful and friendly! Super informative!
oreo helped me get my sofa sleeper.
Sherie was very helpful and helped me find my chair that I wanted
Ashley has great service! I have bought furniture here for years! Israel is the best!
Very nice great service
She did an amazing job showing me the mattresses and the bed frame and worked with me bought, Maria Aguiler
great service thanks to Maria A.
Joshua gave us an excellent experience with professionalism and a breadth of knowledge on what we were looking for.
Maria G. Was incredibly helpful with my father’s furniture needs. He moved here from Seattle with no furniture and we needed to match the furniture already in my own house- and she found the perfect furniture set? matching desk, & rug; all within my father’s budget. She was kind, efficient, and knowledgeable. We look forward to coming back to her for our patio set & other furnishings!
Helen was awesome!
Sal was wonderful, listening to what we were wanting and showing us exactly that then looking up items that we had done research on online. Very efficient and friendly. Sal let us have space to talk. The manager was great as well when we decided to purchase an additional table besides our sofa and loveseat. A great experience, especially for furniture shopping!
Love their furniture staff was so nice and Manager was so helpful and their was Our helper name Maria Aguilar was great salesperson she was so helpful nice and super duper friendly thanks to her buying our whole house furniture very happy 🫶
My recent experience buying a couch at Ashley's Furniture Store was exceptional, thanks to the outstanding service provided by Mychal. From the moment we walked in, Mychal greeted us with a warm and kind demeanor that made the entire experience enjoyable. His patience was remarkable as he took the time to understand our needs and preferences. We never felt rushed, and Mychal ensured all our questions were thoroughly answered. His knowledge of current interior design trends was impressive and incredibly helpful in guiding us to make a stylish choice that complements our home perfectly. What stood out the most was Mychal’s expertise in different couch types and fabrics. He explained the pros and cons of various options, helping us make an informed decision. Additionally, he provided us with a variety of payment options, making the purchase process smooth and stress-free. Overall, Mychal made our couch buying experience delightful and easy. We are thrilled with our purchase and highly recommend Ashley Furniture for their top-notch service, especially with such wonderful employees like Mychal. We can’t wait for our couch to arrive Wednesday!
Marvin Herrera and Mychal Gonzales were both exceptional men and helped us very much. Thank you for your help.
Helen? Was very helpful and took time to show us what we were looking for. Highly recommend her.
Cherie was a great help 👍🏼
Israel is a great salesman
Marvin was great with hospitality and purchase!
Such a great deal, OK good customer service. Prompt and courteous. Definitely referred to a friend.
Israel was a big help!
Israel was fantastic and helped us with our new investment.
The staff was very hospitable and helpful. They made the purchasing process easy.
Oreo was great. Found me the perfect couch. Thank you.
Our experience was great as soon as we walked in we were immediately greeted by our Sales Representative Oralia she was great and willing to help us out. Then we walked over to do paperwork and Serin was also very friendly and had no issues answering our questions. I definitely recommend Ashley Furniture for your home decor.
Very helpful and patient, great experience.
Ashley furniture store has sturdy, nice looking furniture and lovely accessories. I was assisted by Pawan in building the best living room furniture set. I enjoy the flexibility to mix and match products. No aggressive sales push. Ask for Pawan at Ashley Store for your furniture needs.
Me and my husband had a really great experience with Israel. He was very nice and extremely helpful. Talking us through the numbers. I highly recommend coming here for furniture. Ask for Israel!!
Israel was patient, caring, and very informative about the product me and my wife was looking for!! I wouldn't want to go anywhere else .they give you the appropriate amount of time and space to make your OWN decisions..no hassle!
Maria was great at helping!! Recommend everyone to go see Maria for your home needs. Thank you!!
Received exceptional service from Cherie at Ashly furniture. Products appear well made by Ashly. Will buy again
Eshan was great! Took good care of me and my family. Hes the man! You need something ask for Eshan!
Definitely recommend coming to ashleys, we were given our space and every question was answered perfectly by our Salesman Eshan, ask for Eshan he is great and very helpful, professional and goes above and beyond
Helen is very loving and professional in her work. Thank you HELEN you are the best
We had a great time shopping on Mother’s Day. Cel and his manager Daniel were great. We got the furniture we wanted as well as the delivery date. We will definitely ask for Cel to help us next time in.
Helen the saleswomen, was very friendly and helpful when it came to my first time purchasing furniture, i would recommend her to anyone who is looking for furniture at ashelys, 5 starts!
Oreo and Marvin helped us and they both were so amazing they made our buying experience wonderful
Our Sales Associate Pawan offered great customer service. He answered all our questions and assisted us in finding furniture that meets our family's needs. Not to mention the great Memorial Day sale pricing!
Great service and fair prices. Staff (Oreo) was great!
Cherie was amazing and extremely helpful. Wonderful experience and loved her personality. Very kind and helpful with explaining everything to us. Highly recommend coming and seeing her for all your furniture needs.
Excellent service. Very professional. Was helped by Helen and was treated with utmost respect. Highly recommend
Sales associate Celerino Garcia Salinas helped us out to find the one we looked for and he has been very helpful, very professional and very patient. I love the product and quality and the price is very reasonable. Thanks Ashely furniture and Celerino!
Wonderful experience purchasing a new sectional at Ashley, ask for Pawan!
Pawan was incredibly helpful throughout the whole process of purchasing a new couch.
I came looking for new furniture but wasn’t to sure what to get and Helen was able to help me giving me detailed information of the material it was made, how sturdy it was, or how to take care of it and gave me several options based on what I showed interest in. I know when I go back, Helen is the one I’m looking for to help me
Oreo helped me today and was terrific!
Maria G. was very helpful in finding a sectional that fit our home and family.
I have purchased from Ashley furniture multple times. They have good quality furniture that has lasted years. I keep adding additional pieces to our home. Our salesman Pawan Bhullar was helpful and listened to what we wanted and helped us find it in a timely manner. Will definitely be returning again.
Came in to look for a dining table, and was assisted by Helen. She let my daughter and I take out time and didn't rush or pressure us. We did decide on a table that would fit our space. I am always happy to come shop here.
Oreo (Orala) helped us during our purchase. She was VERY patient with us. I usually tend to take a long time while shopping for almost anything, and Oreo never looked annoyed in any way as she walked with us throughout the store multiple times. I really appreciate that she even helped us by giving us suggestions and was never pushy at all. She gave us our space the whole time. I would like to add that she had already helped us a few months ago when we came to the store looking for a sofa set. We didn't purchase anything then, and Oreo never harrased us with calls, emails, or texts urging us to return to make a purchase. I really appreciated that. Daniel Jones, one of the store managers, was also very friendly and very knowledgeable about the store products. He answered all of our questions about Tempupedic mattresses. We even received 2 free pillows, one for my husband and one for me. Daniel chose them specifically to what each of us would need based on our body shape. Our daughter also came home with many goodies that she also received from Daniel. Thank you Oreo and Daniel for all your help! Ask for Oreo if you stop by Ashley's. You will be very glad you did!
(Translated by Google) Very good services, the young cel attended to us with great courtesy, thanks to you cel we are the owner of a nice dining room. (Original) Muy buen servicios ,,el joven cel nos atendio con mucha cortecia ,,gracias a ti cel somos dueno de un bonito comedor.
(Translated by Google) Very friendly and very well taken care of by Helen, if you go look for her, she is very helpful and assists you with a lot of explanation and patience. (Original) Muy amable y muy bien atendidos por Helen si van busquenla ella es muy servicial y te atiende con mucha explicacion y paciencia
Cherie was so amazing and patient with us and walked out with a new sectional!
Oralia helped me . Thank you
Maria Aguilera was excellent.
Israel was really helpful I bought my sofa...
Pawan Bhullar was extremely helpful today. Our experience was great as we were welcomed, greeted and received complimentary items, drinks and flowers. Will recommend Ashley's furniture store and will buy for future house items. Thank you Ashley's. Will recommended Pawans excellent service.
Israel Was so nice
Mychal was a true treat to work with when we were picking out our barstools. He was helpful but not pushy answered all our questions and did a terrific job. This is our second time buying furniture here and we will definitely be back when we need other things. Highly recommend.
Temeka was a wonderful help to me and my daughter. I really appreciated her time and patience with us, we are fully satisfied with the service.
Customer service was excellent and we found exactly what we wanted. Thank you for assisting us Pawan Bullard.
Cherie was very friendly and helpful. Great experience!
Cherie Christina
Oreo exceeded our customer service expectations! She was helpful without being too pushy, thank you so much for a great furniture shopping experience 😊
Eshan was great! Recommended him for any purchases.
I worked with Eshan and we was amazing. He was patient with me after changing my mind a few times. At the end I bought a few pieces of furniture with all of his help!
Pawan was very helpful and more then Patient with my wife and I. He helped us find the best option for our budget and was all over very welcoming!
I was helped by Helen great customer service, really helpful with everything showed us around the store I recommend her whenever you shop at Ashley’s furniture appreciate the help Helen!
Maria Aguilar was very helpful and knowledgeable. She helped me make the best table choice. Thank you Maria.
Maria G was amazing! She was so helpful and patient helping us find the perfect pieces for our new home. If I could give 10 stars I would! I loved the experience, she made it so easy and the process seamless. 🙌
Good customer service, were very attentive and helped with any questions.
Tomeka Grider was such a great sales person ! 10/10 sending the fam bam too her !
Oralia was super helpful, she gave me very good recommendations and help me to get all the pieces I needed. Thank you so much!
Maria A. was amazing in helping us buy our new bedroom set!!
Pawan was our rep when we came in the store. Not pushy and understands you as a customer that you need your spce to look around before purchasing. He was able to give and show us options for our purchase. Prices are also reasonable and upfront of it. Spacious and lots of options to look at, not only for sofas, but for your bedroom sections too. Definitely will come back here again.
Sales rep was amazing. Delivery was great. One of the couches was really uncomfortable and we wanted to exchange for a higher model. We contacted sales with in 32 hours, no return call. We went down to the store and spoke with a different sales person, who had to speak to the manager. We were told No Refunds, No Exchanges, and that we could sell it on offer up. If you skip the store and buy from the website you get a small return window. Really disappointed in Ashley. We have spread the word that this store will not Refund or Exchange.
Pawan Bhullar at Ashley’s was very attentive to our needs. I explained what I was looking for and he showed us exactly what we wanted. He helped me narrow down my choices and we ended up buying the piece of furniture that we needed.
Markus was fantastic. Wonderful dining table
Oreo helped me find the perfect sectional .
Excellent..always happy to help customers
Maria Aguilar was very helpful! I had a great experience, and will be coming back in the future. Thank you Maria!
Found what we were looking for right away, process done in less than half an hour
Eagan Herat is awesome! He really gives excellent customer service and sincerely wants to do his best for the customer. He is very professional and personable!
Oralia cervantes helped us out grate sails rep
Oreo helped me todayyyyyy 😊
Oreo helped me today with my purchase of bed set she is soo nice and understanding person
Oreo helped! For perfect bed set
Maria Aquilar gave us a great shopping experience. She was helpful and knowledgeable.
Oreo did an amazing job! She was knowledgeable & truthful. She helped us find the perfect mattress & helped us get a great deal! Thank you!
Oreo did a great job for us
Aurelia was very knowledgeable and helpful and understood our needs excellent communication and customer service
Aurelia was fantastic.
I had a wonderful experience with Eshan at Ashley. He was incredibly knowledgeable about the products, patient in helping me find the perfect pieces for my home, and went above and beyond to ensure I was satisfied with my purchase. His friendly and professional demeanor made the shopping process enjoyable and stress-free. I highly recommend him for anyone looking for exceptional customer service and expertise in furniture sales.
Esham was the perfect sales man! Attentive but not overbearing. Was there when we needed him without being followed around like how some stores do. He listened to what we were looking for and helped us find our perfect set. Great service!!
After my purchase I waited for my daughters bed frame and received the wrong one then made a complaint they call me and the sales made had made a mistake and never told.me that the bed frame that I wanted didn't come in the side I wanted all he wanted is to sell that's all they care about it's getting ur money. Then we agree on another bed frame. And it's been a couple of days and they never confirmed that they're going to change the bed frame bad customer service
Ashley rep greeted us at the door. Very helpful in finding the furniture we were looking for. Pawan was pleasant and walked us through the purchase and options we needed. The store is clean and has good variety of selection. We will return in the future if needed.
Eshan help my family find the perfect living room for us. Please come see him. We are going to be back for more thanks too, Eshan Herat.
Josh was very helpful and fast!
(Translated by Google) Oralia helped me today with my room (Original) Oralia me alludo el día de hoy con mi sala
Had a great experience at Ashley today with our salesman, Josh Foote. He was very professional and friendly. Can’t wait to get my reading chair and matching sectional!
Marvin did an excellent job helping us to find the mattress that was right for us. He was friendly, informative, and helped us with any questions that we had.
Great service from Associate Pawan Bhullar. We did not feel any pressure, however we felt well informed about the products and the specials. Highly recommend Pawan and Ashley’s. We have been coming to Ashley’s and buying furniture for years.
Cherie
We had a great experience with Pawan and Cruz! They were amazing and were willing to answer every question we had. They helped us not only complete our purchase but to also find something we absolutely loved! They were very friendly and welcoming and listened to what we wanted and what we were looking for. They were great! I would absolutely come back and look for them! Highly suggest! Amazing environment!
Jose and Cherie did a great job
Found exactly what we wanted, Mychal was very helpful in giving information and guiding us through the purchasing process
He was really considering. He guided us throughout everything. VERY professional. Really thankful for him. Thanks for your service. We appreciate it.
Want to thank Helen with our purchase, very knowledgeable, we bought not only one but two Tempur Pedic mattresses, very friendly service, thank you again Helen.
Pawan Bhullar was awesome no pressure
Salesperson was very helpful
Cherie was great making it an easy process…thank you for following up with us….love our choice…
Maria Aguilar was awesome. There was no pressure sales. I loved it. She wasn’t in back of me or following me. I walked around till I liked something then she came to help. Found a beautiful sofa with chase lounge. The process was easy and quick to complete the order. Can’t wait for it to be delivered.
I tried purchasing a living room set online a week ago & ended up having to go in in-person because their system was having issues. I paid the extra $100 for delivery & confirmed the delivery date between 12-4pm through an automated text message I received yesterday. I received a call from Grace at the distribution center at 9am this morning informing me they could not locate my new construction home address therefore, they won’t be delivering my order today and moved it to Saturday. When I asked how I could be certain they would not have the same issue on Saturday, she redirected me to the store manager, Daniel at the Bakersfield store location. When I called and explained to Daniel the situation he immediately informed me he didn’t have the capability to do anything on a same day order. I explained to Daniel I went into store a week ago for purchase and it was an order set up in advance a week ago. Driven by ego Daniel got upset at my tone and canceled my order. If Ashley’s Furniture wants to generate revenue get a new manager.
Orila did a wonderful job helping me out today
Joshua was an amazing help! Helped our purchase be fast and easy!! Ask for Joshua
My trip to Ashley was quick and easy. Environment was chill, to go along with my salesman Pawan Bhullar. He made it easy for us to look around at our own pace and with no pressure.
Oriela did an amazing job showing me options for what I was looking for. She made the process super simple and answered/addressed all my questions and concerns.
Pawan Bhullar, our sales associate was very nice, helpful & knowledgeable! We love Ashley Furniture!
I’ve had a great experience at this location. Today I was helped by Pawan. He was extremely helpful and attentive. Would highly recommend Ashley’s Furniture for all your Furniture needs!
I worked with Pawam to buy my sofas he is very helpful and professional id recommend him if you coming to buy ashleys furniture
Enjoyed my visit and Eshan was super helpful, very friendly and found an amazing deal on a dining room!
Markus was very helpful as I was picking out a sleeper sofa! Wonderful customer service!!
The employees were very helpful and answered all of our questions.
Celerino is the guy to talk too when going in for any furniture needs. Really helped my wife and I out thank you.
Very friendly, not pushy at all. Pawan was very knowledgeable, and answered all of our questions. Would recommend to anyone looking for quality furniture.
Markus helped us out in getting a sofa and was very helpful. He allowed us to walk around but also stayed within reach if we had questions. The transaction was very fast and easy as well
Maria G. was a great help in showing me all the available furniture options that were in your store and online. She was very patient.
Good experience with Pawan Bhullar help me out a lot today on 4/21/24 made my process easy an smooth, ask for this guy on your next furniture purchase, he’s honest about every product in store !!
Sales associate was very nice
Markus helped out greatly
Cel did a fabulous job. Ask for him at the store
Go see Eshan Herat
Oralia did an amazing job helping us pick out three sets of beds!
Cherie helped me find the furnitures I wanted. Thanks Ashley & Cherie!!
Christina was very nice to deal with. Great experience *****
Joshua was a huge help getting all the information we needed to pick out our new home furniture for growing family needs. He directed us through the store to exactly what we wanted. Store is very clean and staff is friendly. Would recommend for your furniture needs!
Mychal was an excellent guy and great customer service.
Michael was very patient and helpful in helping us find what we were looking for.
Shoutout to Joshua
Maria. G help me find a nice table!
We went to the Ashley store to find some very specific items within a budget. Our salesman Isreal was very helpful and knowledgeable about the items they had in the showroom and plenty of selection.
Great
I bought a tv stand and 2 recliners. But was delivered different items than the ones i agreed to in the store. The recliners were supposed to be electric but arent. And i paid extra for the electric ones. Next the tv stand was completely different than the one in the store that i paid for and when i went back to the store to complain they did not have the one i thought i was getting any longer. It had been the only one like it at the time. I paid too much money to be dissatisfied with what i got. The tv table looks like it was a used returned item. And the doors are not correct at all. It looks dirty and i hate it.
Cherie was so helpful! Her positive and laid back personality made it easy to ask her questions! And she was understanding of me deciding which couches and when the right time was for me. Definitely recommend her at Ashley’s :)
Amazing customer service! Maria G was very sweet, kind and knowledgeable. She was also very patient with my 6 year old who was getting a bit bored. The Store Manager Daniel was also amazing. Will definitely be returning.
Salesperson, Israel was very informational, friendly and explained all my questions that I had. Not only was he friendly but so was the other staff that I came into contact with. I highly recommend Ashley for a nice shopping experience. As a result, I did make a purchase of two loveseats.
Maria Aguilar, the staff that assisted me is very knowledgeable of what her craft is, very attentive and helpful.
My husband and I came to Ashley’s for a sofa for our new place. Oreo helped us out. She showed us different options and helped us find a perfect option. Great service, very helpful!
From the time we walked into the store. To my mother purchasing a living room set. Helen was extremely helpful and patient with all of our questions and needs. Thank you for the wonderful experience.
Great customer service provided by Pawan. He was very patient with us and showed us a wide variety of products that we were interested in. The great customer service definitely makes you want to come back.
Was able to find a couple for a friend. Sales associate Pawan bhulla was great
Pawan was extremely professional and super helpful I’ll be definitely returning back to Ashley Furniture! 😁
Pawan did an amazing job. He gave us our space to look around and informed us on the couches we had questions on we decided on a reclining sectional. Thank you, Pawan!!!
Great customer service, Pawan was not pushy at all (what I look for in a salesman) and he was also super knowledgeable on the sectional we purchased.
Thank you Oreo for your great service today. I'm so excited for my delivery this Saturday .
Joshua Foote was an absolute pleasure to work with! Very knowledgeable and friendly! Will definitely buy from him again!
Helan was a good employee she so nice and helped us look at everything of u go into ashley lookfor helan thank u.
Great service by Pawan Bhullar
We were greeted with amazing service and it continued through our visit! Oralia was super helpful and answered all our questions!
Highly recommending Helen from the Bakersfield store- she was very Pilate and helpful with my husband and I while we were looking for a living room set
Excellent service! Purchased bedroom furniture and added 2 sideboard tables as well. Pawan was extremely helpful! Furniture will be delivered in less than a week.
Oreo was very helpful. Smooth experience from start to finish.
Great customer service by markus
Pawan B. was very helpful and patient. Had great advice on color/theme based on previous purchases we had. This is our 2nd or 3rd purchase. We'll be back. :)
Marvin was great. Super helpful and had great customer service. He gave us space to roam and to talk but whenever we had a question he was always near to help us out.
Helen was very helpful and super nice I would totally recommend her.
I hate spending money, but the customer service here overall makes it the least painful experience possible. Mychal helped us through the really looooong process of selecting a bedroom set and mattress. He was SO patient with us going back and forth on our choices and was informative. For example, we were at one point looking for a Cal King mattress, so Mychal kept reminding us which of the bed frames were not compatible with that size or letting us know we could only go up to King. He also took time to share about himself with us while we tested mattresses (again 🤦🏽♀️) and to get to know us and relate to us. He wasn’t pushy and made us feel comfortable making changes to what we wanted.
Eshan gave us an amazing experience at Ashley. He was very passionate about his work and gave us space until we decide our purchase. Please go visit him if anyone buying furniture in Bakersfield.
Had a great experience with our salesman Joshua. Very knowledgeable and super nice.
Oralia was our sales lady and she was the best!! Super helpful and sweet😊 We felt comfy asking her questions and she gave us our time and space to look around before getting to the nitty gritty😁 She helped us buy our new bedroom set for our new house! And was a huge help in selecting our new mattress as well! We left super happy and satisfied with our purchase! My husband and I definitely recommend buying with her at Ashley HomeStore 👍🏽😊
Mychal was very helpful and answered all my questions.
Tomeka assisted us instantly as we walked into the store, she was knowledgeable, kind and helped us in selecting our dining table and bedroom set. We look forward to working with her again on future purchases.
Markus was very helpful, professional and patient
Bought an amazing mattress, and it was so fast and easy. Thanks to Israel for making it a great experience
It was an absolutely great experience working with Pawan for buying our furniture. He was super helpful and explained all the details to us as requested. We highly recommend him and would love to work with him again in future.
Oreo was amazing helping us out. We thought we’d spend hours searching for the right fit but we found the perfect couch within minutes
Cherie was absolutely amazing ! Explained everything great . Patient and very helpful! I highly recommend using her as your salesperson .
Joshua did a great job helping me find the perfect piece quickly & efficiently!
Thank you so much to DJ and the Ashley team for getting me hooked up with exactly what I was looking for, hassle free.I am a repeat customer and will continue to be.
Michael and the store manager Daniel were extremely helpful with our first purchase as a newly wed couple: our new bed! Can't wait to come back and buy more furniture.
Great experience shopping for a new mattress! Josh was so helpful and made the process fast and easy.
Helen at ashley furniture was super helpful. she was really patient and talked us through everything. Helen really made our purchase more comfortable. Ask for Helen!
Michael was great. He showed us all the options of what we were looking for. Also, threw in the premium delivery for the price of door deliver. Thanks, Michael!
Maria Aguilar, thank you for your assistance and showing us around, we pick the best for our living room!
(Translated by Google) Excellent customer service with Helen, I have come 3 times to buy a variety of furniture for my home and she always helps me by perfectly explaining the prices, payment plans and offering me a guarantee on my furniture. I recommend Ashley furniture, which is of great quality, and look for Helen to help you with your purchase. (Original) Excelente sevicio al cliente con Helen, he venido en 3 ocasiones a comprar variedad de muebles para mi casa y ella siempre me ayuda explicandome perfecto los precios, planes de pago y ofreciendome la garantia en mis muebles. Recomiendo los muebles de Ashley que son de gran calidad y buscar a Helen para q les ayude en su compra.
Markus helped us get our couches we wanted was very helpful
First time shopper at Ashley’s, wonderful customer service provided by Pawan! He’s super helpful. I highly recommend him and Ashley’s has amazing deals
First time shopper at Ashley’s, great customer service provided by Pawan! Very thorough and explained items per item. Recommend him.
Our helper was Pawan Bhullar. He was great on helping us find a lovely set for our home. He was very helpful and answered every question we had.
Fantastic experience!! Best service ever, recommend working with Frank Weeden. If you’re looking for furniture just go.
Temica was an awsome help, we found everything we needed to decorate the ENTIRE liveing space!
Great customer service, were able to work my moving date and very knowledgeable.
Helen was great, patient, and friendly.
Josh was a knowledgeable sales representative that answer every question and assisted me in finding the right setup for my apartment. Highly recommend shopping with Josh.
Salesman Cel was very helpful. Great overall experience
Cherie, is amazing. My family came in looking for living room furniture and she was very helpful assisting us with our selection. We will come back again just for her!!! Thank you so much Cherie
Josh was extremely helpful and met our needs. We came in looking for bedroom and patio furniture and he asked the right questions to fulfill our needs. Great experience.
Marvin is amazing. Super knowledgeable and willing to answer all questions. No pressure and very patient. Definitely ask for him when you come in 🙌🏼
Marvin has been amazing. He took his time and really helped us with our future purchases!!
Marvin was the absolute best! He was super knowledgeable and patient and gave us all the options and benefits that we needed. Super friendly and and approachable!
Tomeka Grider was a wonderful salesperson. She was helpful, friendly and made everything enjoyable.
Eshan, was very helpful and honest. We would recommend Eshan 100%.
Eshan, helped us out tremendously and made us feel comfortable. He answered any questions we had in regards to our purchase. We would recommend Eshan without a doubt. Thank you Eshan!
Oreo helped us with our new home furnishings! We initially came in for a dining room table but was very helpful and ended up getting more pieces. Definitely recommend
Israel was extremely helpful and friendly. He didn’t follow me around and gave me the space to peruse and I greatly appreciate that. The whole staff was extremely professional and friendly 10/10 would come again
Pawan Bhullar gave us great customer service! We shopped around in Bakersfield at different furniture stores. Because of his service we came back to Ashley’s. Thank you for all your help. Ask for Pawan when shopping at Ashley’s furniture.
I had a very good experience at Ashley’s Tomeka Grider was very considerate and helpful. Answered all my questions.
Israel was really helpful, walked us through everything and got us what we needed.
Love what I picked out, easy to purchase, zero flexibility for delivery times. You can choose a day, but you can not choose morning or afternoon time slot. My sofa was delivered defective, I had to wait for one of their technicians to come out and see if they could fix it.(I didn't mind that part) Can't fix a manurfacturing issue so they are going to send me a new sofa, again ZERO flexibility on delivery times ( my #1 complaint).....lets see what happens next
Helen was very helpful and nice. I was very satisfied with her service.
Please be aware! Shop somewhere else! I have taken off from work 4 Fridays for the last six weeks. Also, I received several confirmations of the deliveries and, to this day, found one item of six was on backorder—no mention of this for six weeks. Also, Marvin, a customer service agent, gave me the wrong complaint department phone number. At one time, Ashley was top of the line; now, this furniture store sucks. Ashley online!
Markus was absolutely perfect he deserves a raise along with Christina for acima they are perfect
I recommend to come buy here they have great deals. Cherie gave us good information and ideas for furniture.
(Translated by Google) Thank you Oralia for helping me with my purchase. I'm very grateful . (Original) Gracias Oralia por ayudarme en mi compra. Estoy muy agradecida .
One happy customer just got my delivery today. Thank you Oreo for helping me.
Cristina, Cherie, and serine very knowledgeable, helpful, and friendly! Highly recommend Ashley’s furniture for your needs!
We had a great shopping experience. Joshua helped us out. He was patient, didn’t hover and gave us a wide variety of options. Second time we purchase here at this location and will definitely come back.
Josh was amazing he knew what we wanted and went right to work!! Highly recommended
Oreo was super helpful and answered our questions. Store manager super cool guy! Thank you Ashley’s! Great customer service.
I was extremely happy with the service that the Pawan Bhullar gave me and my daughter and made the entire shopping experience a very enjoyable one. I will definitely be recommending to family and friends to Ashley and request Pawan Bhullar to help them.
Thank you ESHAN HERAT for such an amazing customer service you really helped us in picking out the right size living set for our living room you really are knowledgeable and very patient made us feel very comfortable. We will definitely be back, and of course we will be requesting you to help us again . Thank you .
Oraus helped me choose my rug today and the service was great
Maria G. was amazing with sales. She was so patient and helpful. She made the process run so smoothly and made sure we were approved for what we wanted! Serine in customer service was so sweet and detailed with all the information we needed. She went out of her way to help us as well! Overall great experience shopping at Ashley’s in Bakersfield!
Oreo
Maria Aguilar was very helpful with finding us the correct desk to work for our space.
Great job!! Very helpful 👍
I was treated with kindness and very curtious
Recently we had a wonderful experience looking for furniture. Israel was most helpful!
The Bakersfield on Rosedale Hwy location was very clean and has a great show room. Deciding on the sofas that we wanted was very easy to pick. My Rep Pawan was very informative and patient with me.
Mychal Gonzales.. great sales rep.. was really nice and helpful
The best experience ever. Helen was my sale representative, she was professional, friendly and applied zero pressure to buy. She explained everything from start to finish. I highly recommend you ask for Helen to assist you in your next furniture purchase or even if you just have questions on your furniture needs.
Cherie was very nice and helped me pick out my kids bedroom set
My experience with Helen was one of the best! She listened to what are needs were and was also so great with our kids! Definitely ask for Helen when it’s time to visit Ashley’s Furniture in Bakersfield!
Charie did an awesome job. I am im love with my new dining table. She worked with our budget, was very patient with us and provided the best customer.
Markus did very well. He answering all my questions and concerns patiently with smile.Very friendly guy. Definitely it was one of the best experience with Ashley furniture!
Pawan Bullard was very patient and very very nice!!! Very Helpful.
Cherie provided great customer service
Pawan bhullar helped us make the purchase he was very helpful and he made the process very eady
I was helped by Maria G I called first and she was helpful . When I showed up she was available right away she showed me what I asked her about over the phone . We started the paper work and the process was easy I was in and out within 30 min . Maria was awesome and made for a great experience. Thank you !
Jacob Monterrey was soo helpful he help me add the rest of my daughter rails to her bed, even through I was frustrated he was kind and polite. I really appreciate his help.
Excellent. Very helpful
First time at this place, went very smooth, nice experience. Ask for sel nice guy
Helen was amazing and very kind to us! She helped a lot with all of the questions we had on mattresses and couches. Helen also gave really good recommendations! Appreciate her :)
I recently had the pleasure of being assisted by Powan at the Ashley store, and I must say, it was an exceptional experience. Powan's professionalism, knowledge, and genuine care for helping me find the perfect furniture were truly remarkable. From start to finish, Powan went above and beyond to ensure I was satisfied with my purchase. I highly recommend Powan to anyone looking for a seamless and enjoyable shopping experience at Ashley. Thank you, Powan, for your outstanding service!
Had the greatest experience with Helen! She was so patient and informative with us. We got a mattress & whole new bedroom set :)
Marcus was very helpful, informative, friendly ,and easy to deal with . Would return with future visit to shop.
Great job to Oreo
I had a great experience at Ashley’s. Israel helped me out and I was able to find everything I needed. He is such a great person and was very helpful in showing me different options. I recommend going to Ashley’s for your furniture and to him if you have any questions.
Very good customer service
Maria was the best!
I’m so glad Mychal did my walk thru. Was so helpful. Thanks Mychal.
Helen was a great help she was wondefull and pacient
Thanks Pawan B. for being so helpful and very professional.
Helen was very helpful, and nice while helping us shop for our furniture. Will be going back!!!
Helen was sweet and gave us excellent service. Thank you!
Thank u Pawn Bhullar treat us like good friend's
Oreo helped me with my service today.
Man, I can't say enough about the service that Pawan Bhullar gave us, and let's not forget Ashley Furniture!
Markus was very patient and friendly. We appreciated the great customer service and are excited for our new furniture
Israel was very nice and helpful with our kitchen table shopping
Eshan was very helpful and had an answer to all our questions and took the time to help us look for what we were looking for
Angelica was very kind and patient in helping us choose the right mattress for my son and myself. I would highly recommend her. Overall, good customer service.
Oralia was a great help with helping me pick out a couch for my new apartment!
Cherie is awesome!
Markus made the process easy and quick. Make sure to ask for him!
Great customer service did really quick job on getting me in and out Israel did a fantastic job 😁
Helen was very knowledgeable and helped answer all questions we had regarding our purchase.
Pawan Bhullar help us and was very helpful. I really recommend him.
Mychal helped us when we went in to buy a bedroom set and it was a great experience he treated us well and was honest with us. Was not pushing anything on us and is definitely what you look for in a salesman . We’d definitely go back to him in the future when we furnish more of our house! Remember ask for Mychal!
We came to get a couch and Sal me out expectations we needed a specific color and he worked it out for us!! Thank you Sal!! Ashley Furniture you have an amazing employee!!!
Marvin helped me when I came into Ashley’s and went above and beyond to help me find a bedroom set. He forwarded me everything we looked at and did a great job explaining my options for payment. Super patient and friendly!
Markus- very helpful, patient, took care of our precise description of what we were needing. Thank you Markus.
Israel was the best! Super quick. Helpful. Recommend
Excellent selection and knowledgeable staff. Pawan Bhullar went above and beyond to help us find the perfect dining room table and chairs.
Oreo helped me! She did an excellent job!
Mychal was very helpful in our purchase of a TEMPUR-PEDIC Mattress SET…. so for all your needs please ask for Mychal Gonzales at Ashley’s Outlet
Great experience with the sales associte Tomeka. She has great knowledge abc made our purchasing experience so wobderful.
Angelica was so helpful and took the time to help me
I was extremely happy with my purchase, and with Joshua Footes Assistance. he went extra, above and beyond to help me pick the pieces that I need for my living room, including a rug! Excellent service! Thank you!
Pawan was amazing. He was very helpful and thorough with our visit today. He helped me pick out a beautiful couch!
(Translated by Google) Angelica treated us excellently and very kindly. (Original) Angelica nos atendió excelente y muy amable
Oreo help me a lot with what I was looking for, very likable person she knows her stuff. She gave us step by step instructions.
Tomeaka was pleasant, friendly and helpful with our address mistake.
A+ customer service 👍🏻 Tomeaka.
Fast and courteous service.
Helen was very friendly and helpful with what we were looking for.
Markus was friendly and straight too the point. He was easy to talk to and helpful when I said what I was looking for.
Cherie was great and funny and very helpful.
Thank you to Jacob Montero for the excellent customer service.
Thank you to Joshua Foote for the GREAT service.
Eshan was a great help, super helpful, and super patient! 10/10 would come back!
Maria Aguilar, was great helping us find what we need!
Joshua Foote is Awesome!!! I always do business with him he makes sure his customers are satisfied!!!
(Translated by Google) Oralia helped us with our new bedroom and living room (Original) Oralia nos ayudó con nuestra nueva recámara y sala
(Translated by Google) Oralia helped me today with my new bedroom and living room today (Original) Oralia me ayudó el día de hoy con mi nueva recámara y sala el día de hoy
We came to Ashley in desperate need of new sofas and let me tell you: Helen was uh-mazing!! We never felt pressured, she was extremely helpful and knowledgeable. We even left and came back several months later and she remembered who we were. In between our visits, she reached out a few times to inform us of new stock and sales, but it was never sales-pitchy. When we needed help, we were able to text her and ask whatever questions we had. She was extremely patient, personable, professional and NEVER once was she pushy with us! 10/10, will be going back to work with her! She has made a couple of loyal customers of us. ❤️
Had a great experience with Helen at Ashley. She was super helpful and friendly. We'll be back!
Very great experience with pawan, very nice & professional & great customer service with the questions I had. He made sure to show everything about the product & give me every details in detail. If you guys need great customer service GO TO ASHLEYS FURNITURE!
Maria G. Was delightful during our purchasing process. She was informative and didn’t make me or my husband feel like we were being pushed to purchase anything.
Josh was extremely friendly and helpful with my shopping experience
Excellent service… Markus answered all our questions and was very helpful.
Man I was impressed I walked in told Marvin to let us look around and as soon as I seen something I liked he came on over and got me a quote exactly how I wanted the Sectional couch I was looking for went and looked at other places but end up back here and made sure Marvin helped us got us a good deal thank you happy with our Purchase If you're looking for furniture Marvin is your guy to look for
Joshua was very helpful and attentive without being pushy. Delivery is scheduled for the same week.
(Translated by Google) Oralia helped me today (Original) Oralia me ayudó el día de hoy
Helen was awesome and very patient with us while we took our time with our decision.
Helen was very helpful and patient through the whole process of us purchasing a new couch.
Recently purchased bed room set and mattress at Ashley , Bakersfield, CA. Really impressed with the services of Mr Marvin . Five *. Will recommend him !!
Josh was great. Fast service, knowledgeable, and easy going.
Mychal at Ashleys in Bakersfield is kind and courteous. He only cares about what you need. Helps his customers from start to finish, even after the furniture has been delivered. Ask for him
Cherie was super helpful in the purchase of our new couch. Very quick and easy process!
Great customer service from Pawan Bhullar
Eshan was very welcoming and extremely helpful in finding us the perfect bed replacement.
Helen helped us.sheswas friendly. No pressure. Easy
Cherie was amazing! She was so patient with all my questions. Ended up with an awesome Purple mattress! Yay!
Marvin was very a honest and articulate salesman. He listened and adjusted his suggestions to confirm to my search. Excellent help.
Great experience! Pawan was incredibly helpful and patient. Process was quick and easy
Markus was fabulous. Great customer service. He showed us everything we wanted and put no pressure on us at all. We will be coming back for sure.
Maria G was very kind and helpful. She answered all the questions we asked.
Great experience. Isreal was very patient and helpful.
We recently purchased a sectional at Ashley Furniture with the invaluable assistance of Pawan Bhullar. His warm welcome, deep product knowledge, and genuine dedication to finding us the perfect piece made our experience truly exceptional. Pawan Bhullar provided attentive service without any pressure even rearranged some pieces for us to see how it would look in our home. He ensured an stress-free and enjoyable shopping journey. We highly recommend Pawan Bhullar to anyone seeking top-notch assistance when shopping for furniture.
Israel was amazing! He got us set up with a perfect bed set for our new home.
Our amazing salesperson Tomeka was on point. Extremely friendly/knowledgeable w no high pressure sales. Working out the best deal and terms for a great mattress/adjustable bed frame & area rug. Thanks. Definitely recommend highly!
Cherie was so amazing , she patiently helped me through my shopping experience at Ashley . Thank you !
Angelica was very nice and professional. I liked the options and her willingness to show us everything we wanted and more. Definitely good service 😃
Cherie was very informative, gave us plenty of space to browse. She answered all of our questions and made sure we were completely happy with our purchase
Great service. cherie was very hopeful and got us wat we came looking for.
Oreo was very helpful and patient with us . I’m so happy with my purchase can’t wait for delivery.
Oreo was such a big help!! She was very patient while we spent time deciding our mattress, bed frame, and drawers. When we would voice our concerns about certain furniture, she would be quick to provide a solution or suggest different options that helped us find what we finally decided on.
Joshua was a great help! Greeted us and help us as soon as we walked in the store ! 100% RECOMMENDED!!!!
Israel made it really easy to proceed with the buying process, made everything clear and direct along with the best interest for the customer. Very good.
As a customer of Pawan at Ashley Furniture Store, I can say that my experience was nothing of exceptional. Pawan went above and beyond to help me find the perfect pieces for my home, taking the time to understand my style preferences and budget constraints. His knowledge of the products and willingness to provide personalized recommendations truly set him apart. I left the store feeling grateful for his assistance and thrilled with my purchases. I would highly recommend working with Pawan to anyone in search of quality furniture and outstanding customer service. Thank you, Pawan, for making my furniture shopping experience a pleasant one!
Joshua was very helpful , made the experience super smooth!!
Great experience pawan Bullar
Helen was an amazing associate! Very informal and eager to help give the customer excellent service!
Eshan was a great help! Enjoyed my shopping experience there.
Great service by Maria Aguilar.
Great service by Maria Aguilar👍🏽
Pawan bhullar did a great job in answering all our questions! Great customer service !
The entire staff was incredibly friendly, welcoming, and helpful. We worked with Tomeka who we highly recommend you ask for! She went above and beyond and was as sweet as can be. After speaking with the manager, it was clear how much he cares about his customers and their happiness. We will always recommend Ashley Furniture and their lovely staff!
Oralia helped me today with finding the best and affordable sofa for me! It was pretty easy and fast process.
I appreciated Joshua’s help with choosing the right furniture for our home. He was honest with his opinions, which helped me feel confident about my final choice. I will seek him out the next time I shop at Ashley’s.
Maria Aguilar is the best!
Eshan was amazing in helping me with my bedroom furniture. I will definitely be back to shop at Ashley Furniture with him.
Oralia was kind and helpful great customer service
Great buying experience with Helen Waring. She showed us different options to what we needed. Very helpful and knowledgeable.
Excellent service! Very personable and helpful!
Josh was a great help finding my son furniture for his first house. We so appreciated his help !!!!!
Mr. Josh was easy to talk to and not pushy or annoying
Came in looking for an upgrade and got a better deal than I thought , Shout out Oreo for giving us and showing our best Options , magnificent customer service as well as the rest of the team that helped us with our Delivery!
Just went into Ashley Furniture to furnish my new home and was helped by Maria Aguiler who helped me get everything I needed. I couldn't have asked for a better sales representative. Thank you Maria!
Very great experience at this store, Maria Aguilar was amazing and very patient with us and helpful with our selections.
Helen Waring’ expertise and personal testimony helped guide my partner and I to find our perfect mattress. She helped us through the whole process of finding what we needed and wanted out of a mattress to financing. Thank you for the enjoyable and informative experience!
Helen waring helped us and understood what we needed , got the perfect mattress ! Thanks to her !
When my family and I walked in we were greeted by Mychael who helped us find all the right pieces for our home. He was very helpful and knowledgeable. Would definitely recommend him to family.
Came in to Ashley’s look for a couple of things and got a nice and helpful sales gentleman Eshan who was very knowledgeable and helped me find exactly what I needed. Thank you I will be back for a few more things
Cherie was very helpful on getting our mattress!
Israel was very helpful and answered all of our questions throughly
Josh was great sold is a mattress
Store sales person Cherie and finance person Cristina was very helpful and answered all questions and helped us with concerns. Overall a very good experience would definitely recommend them to friends
This is the second time we have had Maria G. help us. She goes above and beyond. She is very patient with my decision making. We appreciate her service, she is very detailed with all the information that is needed.
Marvin was very helpful wirh my elderly parents. Very patient. Also bilingual
excellent customer service, Maria Aguilar good communication help me very well
We had a great experience at Ashley Furniture with Eshan. He was very patient as he literally showed us every option I asked to see at least 3-4 times. THANK YOU, Eshan!!!
Josh was excellent
My girlfriend just bought a round dining table from here and the worker Eshan was a very big help! He’s a great worker!
Great job! Pawan was a great salesman.
Cell and Daniel provided a great experience for me looking for the best furniture highly recommended to anyone looking for great service
We’ve done business with this Ashley’s furniture location quite a few times now over the last few years and Cel always exceeds our expectations of customer service. He knows exactly what we want and need for our growing family’s home, without trying persuade us just to get us to spend more like other places. The store is very well maintained and has a wide selection of inventory to browse. We are very happy with our purchases and highly recommend Cel to anyone shopping!
Will be coming back! I was just browsing since I wasn’t ready to buy yet. I wanted to see who had better deals and I’m so glad I came in and worked with Mychal!!! He walked me through the promotions that Ashley’s had and found the best financing option and best plan that suited my needs!! I was looking for a living room set and a tv stand and I couldn’t make up my mind on which living room set I wanted but I definitely found this beautiful tv stand set and decided I will definitely get this one!! I did not feel pressured to buy everything in one go by Mychal! I let him know I will be coming back for my living room set in a week or so and I will be buying more from him! If you shop here, ASK FOR MYCHAL
Had a great experience! Cel was very helpful and very knowledgeable. He wasn't pushy, and was patient with us made the whole experience enjoyable.
10 out of 10!!! Definitely recommend you shop here !!!! You don’t feel pressured to pick something and also don’t forget to ask for María Aguilar !!! Very helpful and knowledgeable!! She made sure I went home with the best option possible and what worked for me!! Will be coming back!
Maria phenomenal customer service very attentive
Go in there and ask for Tomeka, she is honest revealing information about furniture Merchandises. Also, she is patient with her customers when it comes to making the right furniture selection. high quality furniture is in this place.
Me & my boyfriend are currently moving into our first apartment & Markus made the process easy for us buying our first big investment 😊!
Had a wonderful experience with Helen Waring the sales associate who helped us to find the perfect leather couch set at Ashley furniture in Bakersfield Ca
The sales representative name is Eshan and able to assist us to purchase a set of bed. Good deal
Angelica was very helpful. I was able to find what I needed and it was a simple buying process.
Great experience today! Josh made our trip quick and efficient providing us with great customer service and met all of our needs!
Cruz the manager and Marcus the sales rep. Were quick to resolve my problem. Thanks for all your speedy help guys
We received the best customer service from Israel. He was very patient, knowledgeable, professional and most of all had the best positive attitude ever. Also a big thank you to the Manger Daniel who also provided positive feedback and answered all our questions and assisted with the process. I highly recommend Israel for all your needs. We will definitely be back soon. Once again, thank you!
mychal was very nolagable of what he was doing and very patient with us we came in 3times with in a 2 month period and he continued to help us with kindness and a smile he finally helped us decide on our furniture thank you for your help and patience with us.joe and Barbara. Herrera.
We came in looking for some recliners and were immediately helped and greeted. Maria G helped us find exactly what we were looking for. She was extremely nice and made the purchasing process fast and simple! If you ever come in make sure to ask for her!
Eshan was so very helpful and went above and beyond with assisting us in finding my mother the perfect recliner, Thanks Eshan!!
(Translated by Google) The girl who helped us is called Oralia and she was very kind and helped us until we found what we wanted (Original) La muchacha que nos ayudó se llama Oralia y fue muy amable y nos ayudó hasta encontrar lo que queríamos
Angelica did a great job!!
Customer service was great
The guy there Israel really helped me and he worked with my budget you really can’t get customer service like that anywhere he deserves the biggest raise
Great customer service! And felt very comfortably coming back and get help from Maria Aguilar!
Eshan did an excellent salesperson. He was thorough, helpful, and answered all our questions.
My entire experience with Ashley sales manager Cruze from start to finish, was fantastic! The customer care, service, attention to detail, patience and exemplary knowledge of the product Cruze was absolutely incredible! He spent hours with me, making sure all of the customized and personalized selections and options were correct and to my knowledge I loved everything I purchased! Next level quality. I highly recommend everyone go see Him.
Mychal greeted me with professionalism and courtesy. Attended my needs with politeness regardless of what I was purchasing. See Mychal for the best customer experience
(Translated by Google) I bought a sofa at Ashley's store and Mr. Cruz helped me. Thank you Cruz for my great experience. I recommend the Ashley store (Original) Compre un sofá en la tienda de Ashley y el señor Cruz me ayudó. Gracias Cruz por mi gran experiencia. Yo recomiendo a la tienda ashley
Enjoyed working with Helen. She gave me my space to look around and listened to my concerns. Gave me my options and helped me make the right choice for what my families needs.
Helen was great to work with. Showed me all my option and was patient with my indecisiveness and pickiness.
Thank you to Cristina and Oralia for their help. Best customer service I ever had.. Cristina works really hard to get me an approval. Thank you so much for your help I’m so happy for the service a revived.. THANK YOU!!! Cristina and Oralia
We are extremely happy with our new bedroom set and how helpful our furnishing advisor Celerino was. He was very patient with us and made us feel very comfortable and confident in what we were buying. He made our experience pleasant and we laughed quite a bit too! He didn’t mind that we had our two little ones trying the mattresses. He was very respectful and understanding. I 100% recommend him. Thank you so much 😊
Went in and came out with my whole place furnished Joshua was amazing.
Overall a great experience. Pawan offered a professional service and was extremely friendly.
Markus with a K is a good dude
Really great customer service by Mr. Pawan Bhullar. He made it easy finding our new dining table and living room set. Highly recommend asking for Pawan!
Maria G did an outstanding job and was very knowledgeable and polite, thank you
See Pawan Bhullar if your shopping for a new mattress. He can explain all the the functions that the different bed bases do and is vary nice and easy going to deal with and does not pressure you. Thank you so much can't wait for my new bed!!!
Oralia great customer service
Great customer service friendly and helpful
(Translated by Google) Very good and relaxing experience. (Original) Muy buena y relajante experiencia.
Very pleasant experience. Accommodating and efficient.
Cherie was very knowledgeable and took her time to listen to what I was looking for. Thanks for being so helpful!
Oralia Cervantes was very helpful. She answered all of my question. Very patient and professional. Thanks once again ORALIA.
Israel was very professional and courteous. He didn't pressure me at all and found exactly what I was looking for. I am very happy with the entire experience.
Incredibly service!! And a large affordable selection.
Mr. Mychael Gonsales provided exceptional customer service throughout the entire interaction. He demonstrated remarkable patience in accommodating the frequent changes in my wife's selections and remained professional and courteous even after business hours. His consistent positive attitude and friendly demeanor were greatly appreciated.
I just wanted to say thank you so much to Cel ! Spent a full afternoon looking around town for new furniture for our home but thru out the 4 different stores we went to , he was the most patient, respectful & felt like we knew him. He was very professional and not once i felt pressured into buying something that we didn’t want like everyone else in town. I would highly recommend him for your next visit. Thank you again Cel!
This was my first time here in the store, Mychael and Joshua were so helpful. I came in with an idea of how I wanted my home to look like and they knew exactly what to show me. Not to mention the prices, way more affordable than you think. I’m super excited to get my furniture!
Awesome service by Helen waring
Helen wearing was the best sales person
Had a great experience at this store on pressure sales team and Helen who assisted us went above and beyond!
We had a great experience with Pawn Bhullar. He was very knowledgeable of the bedroom set and mattress that we wanted. Highly recommend.
Markus was great, very knowledgeable and personable.
Oreo was very patient with our needs and found ways to assist us for any special promotions we were looking for.
Helen was fantastic. She did a great job with helping us and giving us space. We walked away with not just one chair but with two. Thank you so much 😊
Helen helped us and she was great. Got exactly what we were looking for.
Great service.
Oreo was amazing and helpful
I was greeted at the door by Maria. She was willing to help us with anything that we needed until I informed her that I was looking for a rug. She so helpfully informed me that the rugs are on the floor and on the back wall. After that she disappeared into the abyss to go and assist a real customer. Fast forward a few minutes and I found the perfect rug. I sat down on the recliner where the rug was and waited for anyone to approach me. Tick tock tick tock…. Here comes the hero. Michael Gonzales. He approached us and he sat right down and helped us order the rug of our dreams. 5 stars for Michael Gonzalez. -5 stars for Maria and the rest of the unhelpful sales staff. His professionalism and willingness to help made this a wonderful (just about as wonderful as buying a rug is) experience. Thank you Michael. You suck Maria.
(Translated by Google) The quality is excellent and the customer service is the best. Helen is a very friendly person who answers all questions. (Original) La calidad es excelente y la atención al cliente lo máximo ,Helen es una persona que resuelve todas dudas muy amable
(Translated by Google) Very good quality of products, spectacular customer service and very good promotions, thank you very much for your patience and good treatment Helen 🤗 (Original) Muy buena calidad de productos espectacular atención al cliente y muy buenas promociones muchas gracias por la Paciencia y el buen trato Helen 🤗
Marcus was awesome!
Israel monroy wasVery patient and not over bearing. Let us look at the items and listened to our needs.
Pawan was very friendly and gave us the space we needed to browse. When it came to making our decision, he provided several options and answered all of our questions. Thank you for your help!
First time here and great and friendly customer service. Maria G was very helpful and friendly and help with my first purchase very satisfied
Cherie is amazing!
Oreo helped us get a couch today and she was amazing
Están was such a delight to do business with, I defiantly will come back to Ashley furniture and see him for help on the future.
Hellen is an amazing associate and we appreciate the service and the team help
Very professional, and friendly. Great customer service.
Mychal was very helpful and patient after we kept changing our minds. We are happy and thankful for his help.
Very family friendly, wonderful customer service thank you to helen for fast & friendly help 😊
Maria G. Was very helpful and nice and knowledgeable in all aspects of the store. Would recommend everyone to ask for her when going in.
Our sales person had great information and was quick to get is approved.
Maria Aguilar helped us and was great! Can't wait for my new couch!
Maria was very helpful but not pushy which I appreciate a lot. Also Joshua took a lot of time teaching us about mattresses. They treated us like we were important. ( Even though we're not )
Oralia came up to us just as we walked into the store and after we told her what we’re looking for she took us to several and we selected two recliners and we purchased them immediately and got the purchases on my old account with Ashley’s. No problems were encountered in the whole process. Good work!!! Thanks. (Now comes the payments for one year!!!
Pawan was great and attentive. He took the time to look for furniture I wanted. He was professional and welcoming. I had a great experience.
Jacob from Ashley furniture was super helpful with a furniture issue. Highly recommend visiting this customer first store for your furniture needs. 5/5
great personality Mychal ! really helpful !
Markus was helpful through the whole process for the bedroom and dining set.
Great shopping experience
Markus Zubia was extremely helpful and an excellent and professional sales associate. He explained everything in detail and helped us get our new home fully furnished. Thank you Markus and all the Ashley Furniture team.
Smooth seamless transaction. Israel was amazing. Thank you so much. Can’t wait for our delivery!
Marvin was great!! He’s super helpful and very patient with all my questions! Thanks again!!
Eshan was Fast. To the point. Didn’t waste time. Got a great deal.
Worked with Israel who was super helpful in getting us set up with a new bed.
Tomeka was a great help! Highly recommend!
Had another great experience at Ashley furniture, thank you to Isreal for the great service.
Very nice
This experience was amazing. Walked in and got my table really recommend with Tamika!!
DO NOT BUY BEWARE!!!Do not buy from Ashley's we have spent over 10k the first time we bought in OC sold us on their warranty and it was a waste of money second time around bought from here in bakersfield told us there were issues with their old warranty company they used and that their new warranty was in-house she showed us pictures of her Personally using such warranty and now that we submit claim after only having table for a couple of months they are giving us the run around as well. DO NOT BUY BEWARE
Very friendly and helpful, knowledgeable. Ask for Cherie she is awsome
Israel was very helpful and took us right to the couch we were looking for! Great service.
Markus made our shopping experience quick, easy and enjoyable. I would highly recommend purchasing here.
Bought a new sofa and loveseat...love em!
Helen helped us and was very helpful and understanding. Highly recommend her.
Marcus and Joshua in the mattress center were so helpful.
Our representative, Tomeka Grider, did an excellent job allowing us time to consider our purchase. She was helpful on informing us of all options. Wonderful experience
Oralia listened to all of my needs for the projects I’m working on, she provided me many different options and was easy to work with! Highly recommend coming to Ashley, and specifically working with Oralia!
We had an amazing experience with Sylvia as our sales rep. She answered all of our questions and if she didn’t know something she would reach out for answers. Will definitely be back!
Eshan was very helpful. He approached him for no one else. Did he informed with all the information very very nice guy to work with I would recommend him to all my other friends. Thank you so much, Eagan
Eshan was amazing when no one came to help us he didn’t hesitate whether or not we purchased anything very patient and nice. Didn’t feel rushed or obligated highly recommended
(Translated by Google) Very good service from Oralia, very kind all the time, she helped me find the furniture I was looking for (Original) Muy buena atención por parte de Oralia, todo el tiempo muy amable me ayudó a encontrar los muebles que buscaba
Mychal was very helpful and super friendly!! Would recommend to ask for him to anyone buying at Ashley.
Maria G.was very helpful on getting our new dining table. Good service and friendly
Oreo was super nice and patient with me and my mom. She helps us with our new sofa set and was super helpful, if you decide to stop by make sure you ask for her!
Cherie was extremely helpful. We were able to find what we wanted and transaction was quick and easy.
Markus and josh and Marvin did a fantastic job highly recommend them
Loved both Marias and George. Thank you!
Angelica was a wonderful help and very kind and friendly while she guidesld us through the store.
Staff is friendly and helpful
The salesman that assisted me was friendly and professional. I was very pleased with my experience.
We recently worked with Joshua at Ashley Home Store. He was great and willing to gives us time to look without hovering over us. He checked-in regularly to answer questions or help with finding things. It was a great experience!
So I had Joshua help me out at Ashley's he is awesome he's funny he's honest and I loved working with him thank you Joshua
Our experience here at Ashley, with the assistance of Mychal, was extremely pleasant, informative and smooth. As a salesperson he was not overly assertive nor demanding, was available to answer any and all questions as well as providing us several options through our mattress and furniture buying process. He left us alone to explore and browse but also made sure to check on us from time to time to ensure our experience was a great one. 5 stars, highly recommend.
Good prices and great customer service very friendly and knowledgeable in the merchandise thank you for your help
Bakersfield-The working male Manger was rude and doesnt work well with customer’s. He displayed bad customer service. It was a deal that they were having but the customer rep explained the deal different than the manger. I already paid in full. But, once the manger didn’t want to uphold the what I discussed with customer service rep, I decided to take my business else where. I wouldn’t recommend Ashley’s. When I shop, I usually come back for more, so there lost on a good customer. Saul I thank you for your time. I’m sorry I couldn’t proceed with the sale.
Cel and Jorge was very nice and I came out with more than I want in for.Temput Breeze Thanks guys.
It was a perfect experience, we got a good deal, the team are so nice very helpful, Angilica she’s so kind and so supportive ☺️, thank you so much guys
Cherie knows her stuff! She’s in the details and has a keen sense of what her customers are looking for. She’s an asset to Ashley’s!
All I can say is Jose has made our experience here at Ashley’s, such a pleasure! I had to make last minute changes to my order, and he helped us to do it with ease! I highly recommend working with him and Ashely’s is lucky to have him! He has made our shopping experience fun and enjoyable. Thanks again Jose, you were the best !
We recently had the pleasure of working with Markus at Ashley furniture. He was friendly, professional, and had a great sense of humor. Not only did he make the whole experience enjoyable, but he also went above and beyond to help me find the perfect furniture. I highly recommend him if you're looking for a fantastic shopping experience. Thanks again for your assistance, Markus!
Pawan Bhullar , professional, welcoming, knowledgeable. He help us with lot of options and give us deal according to our budget, thanks for making our shopping easy
Cherie and Jose was very helpful
Oralia was great at helping us find new furniture and a mattress for my son!
Thank you Eshan for your great attitude and exceptional patience. Thank you Jose for your kindness!
Cherie was amazing! Helped us with all our needs and walked away with a living room set at an amazing deal!
Mychael Gonzales helped me find the perfect couches. He’s extremely knowledgeable, great customer service and a pleasure to work with.
Michael Gonzales was so helpful and informative. If you go here ask for Michael he was the best.
A. Mariah was very helpful.
Pawan Bhullar it’s a great sales associate we felt really comfortable with all the help he provided and make are decisions more clearly definitely will recommend his services. Thank you!
Oralia was extremely friendly. Excited to receive our new purchase.
Israel was the perfect amount of help.
Had a great experience at Ashley furniture today! Pawan was so helpful and patient with us today while we made our choices. We purchased a recliner and two bar stools. Awesome salesman and made our experience very easy!
Israel was a great help! Loved the service and the dining room table he helped us find.
Israel was wonderful he was very nice and helped me get a great deal on my living room set!! Thank you and God Bless
Pawan Bhullar sales associate and george sales manager are very helpful and very honest. They met all our expectations exceptionally. We highly recommend their customer service.
Markus did a great job helping us with our purchase !!! Great customer service!!
We dealt with Marvin and Helen they were both very helpful. We would definitely recommend asking for them to assist you.
Mike was detailed oriented and very helpful.
Pawan was very professional, polite and promptly served our needs and answered all our questions.
Shoutout saul for helping me out pick up a new bed and new couch thanks again!!
Very helpful
Cel has been very helpful with us while finding a mattress, been thoughtful of our price range and helped us get a pretty decent deal. Cel always makes good conversation, and always had the right answers to our questions. Thank you Cel!
Oralia was amazing to work with me she patiently helped me select everything . She has amazing energy and the whole staff was amazing and friendly!
I had a great customer service experience at Ashley Furniture Store! Thank you to Maria Aguilar for your great customer service!
Oralia has been amazing! She was very patient and helpful with my wife and I while we picked out several pieces of furniture. She helped sketch out our living room, so we can make sure everything fit. She also helped us set up delivery, so everything arrived on the same day. Oralia even texted me a few days before delivery, in order to remind me that my furniture was coming. Oralia made the whole experience at Ashley wonderful! *Side note: the delivery people were great, as well. They were very helpful and patient with me while I made sure all the furniture fit.
Had an amazing experience. Markus was a huge help and allowed us to have an amazing experience. He was extremely helpful and went out of his way to help us out with our purchase, we deeply appreciate him.
Oralia did a wonderful job with my purchase at Ashley Furniture Job. She made sure to answer any of my questions and made sure to find me the right sofa.
Great customer service Mychal. Really cares for the customer
Israel Monroy was the sales associate that helped us buy a lift recliner for our dad. He was very knowledgeable and helpful. The only thing I would ding Ashley Furniture on is your delivery fee. $99.00 is high for a delivery fee, otherwise our experience was great. We have never used the delivery fee before as we had a truck to do it ourselves. The manager Cruz Cruz was also very helpful in the process.
Good costumer services
Amazing fast service. Always ask for Oralia. She is awesome, helpful & very sweet. Will be back for any future purchases.
Cherie was great! Made the process super easy and explained everything with patience and ease
Great help with picking and finding the furniture we were looking for. Thanks to Helen and Pawan for the tremendous help and friendly service.
I enjoyed looking around and having all my questions answer by Pawan in his knowledge to the quality and texture of the furniture they have. Helen helped us with our financial part of it and was very kind, shared her experience, and helped us decide what we should go with our budget.
Title: Outstanding Experience at Ashley Furniture Rating: ⭐️⭐️⭐️⭐️⭐️ I recently purchased a living room set, dining table, and master bedroom bed from Ashley Furniture, and the experience was nothing short of outstanding. The staff was attentive, knowledgeable, and guided me through the entire process. The selection of furniture exceeded my expectations, and the quality is remarkable. From browsing to delivery, everything was seamless. The pieces have transformed my home, and I couldn't be happier. Ashley Furniture's commitment to customer satisfaction is truly commendable. I highly recommend them to anyone in search of quality furniture and a delightful shopping experience. Thank you, Ashley Furniture, for making my furniture shopping a joy!
Good experience Tameka was very helpful and attentive!
Thank you very much Celerino for helping us find everything we needed in a timely matter, the premium customer service was much appreciated.
(Translated by Google) Excellent service from Oralia, I loved the attention she gave us, very kind and very patient. Thanks to her, I found what I was looking for. I am very happy with the furniture I received today. (Original) Exelente servicio de Oralia me encantó la atención que nos brindó muy amable y muy paciente gracias a ella encontré lo que buscaba estoy muy feliz con los muebles que recibí el día de hoy
George was very helpful and friendly while we were shopping for our new couch! We are very appreciative!
Helen was great with us, very patient, helpful, went above and beyond. In general it was an easy, and great experience.
Marie g is awesome!
The store has a wonderful atmosphere with a variety of choices and prices that would suit your needs. Pawan was very helpful with walking us through what each furniture piece had to offer and with the financing. I highly recommend Pawan with your furniture needs!
Joshua was an excellent help. He was kind, informative, and well experienced. Thank you to Josh for helping us pick our new couch to make our house feel like a home. :)
Great service. Pawan was very helpful.
I’m 63 years old and I must say the salesman,Markus Z, was perhaps the most helpful and professional sales individual I have ever experienced. He was well groomed, incredible personality and his knowledge of your product amazed me. I think his knowledge of product impressed me the most, that is becoming a loss art. When he did not know a question he contacted his manager and gave me the answer. The manager was extremely professional and very helpful as well. Everyone that I saw was very professional looking and greeted us with a smile. You should be very proud of how this manager runs this location.
Angelica was so nice, knowledgeable and pleasant.
Great and amazing staff Cherie approached and heard me out keep up the great work thank you for everything
Markus & Sales Manager Jorge Hernandez were very helpful in finding what I was looking for! I will come back soon to buy More 😀
Maria was wonderful in her knowledge of the sofas that we were looking for. Very kind too!
María Aguilar was very polite and helpful.
Oralia helped me with my tv stand. Great service...friendly approach
tomeka grider
Josh helped us out and was very patient with us as we were very indecisive on which living room set to get. He made sure to give us time as well as continuously check in on us. Very good experience!
Very happy with the service Jose provided us! Highly professional and great customer service!
Markus was awesome! Our purchase went so smoothly! Can't wait for our new couch & love seat.
Markus was a blessing! He helped us find everything we needed and helped us through the whole financing process. He wasn’t pushy at all, very laid back and very helpful! Would definitely recommend asking for his help if you shop here
Markus helped us find everything we needed in a quick and efficient manor
Jose was very kind and Very friendly! He answered all of our questions and was very helpful! If you are in need of new furniture Jose is the guy you want to ask for! I'm excited for my new couch! Thank you!
Oralia
"Markis was very attentive & patient as we walked around looking for the right furniture Never rushed us and made the whole process very smooth. I felt like he was honest, there were no hidden fees. It was a great experience!" - Crystal G.
Joshua was wonderful and he didn’t pressure us at all! I always dread the usual salesman pressure but he just said whenever we needed anything to let him know. He was great at explaining everything and doing our financing. We love the couch and chair we found!
Came in searching for a couch and Mychal was super helpful from the start! He gave us lots of options and was patient while we walked around the store before we settled on one that we wanted!
We came in for a new bed and already had what we wanted in mind and Israel helped us find the tempur-pedic that I needed because I have lower back pain and gave us all the information we needed and it was like laying on a cloud and my back pain went away instantly. Israel made the financing simple and easy we were in and out in 30 mins and had a delivery date 2 days after we came in.
Israel helped us as soon as we walked through the door and got us 5 years interest free on the Tempurpedic mattress we have been looking for. He even sold us on some Tempurpedic pillows that felt like we were sleeping on clouds. My husband and I both have had back issues since we’ve had our baby and needed to update our old mattress. So excited to receive our mattress. They got us delivery in 3 days and made the buying process a breeze. We were in and out in about 30 minutes after looking and talking about everything. Amazing service. Thank you so much! Our backs and sleep thank you also!
Our sales rep Oreo was fantastic! Pleasant and knowledgeable and found us exactly what we needed!
Israel was very helpful!
Cherie marin
Helen was awesome.
Good services from Mr. Israel Monroy
When I walked in, I was completely ignored. I walked around the show room for a while, and then went to the front desk and got someone to help me. They were very apologetic about it and our salesman was very helpful after that.
Cherie was great. Very friendly and knowledgeable.
Markus was incredibly kind and helpful with our Ashley Furniture experience! He was knowledgeable about the different options of furniture that we were interested in! He was very patient with us changing our minds! Great experience at Ashley!!
Very nice set up and helpful customer service. Markus helped us and he was great and answered all of our questions!
Broke my bed frame while taking it apart and did not tell us, we found out while loading it out of warehouse.
Cherie was very pleasant, friendly, efficient and professional . It was a pleasure doing business with her as my salesperson.
Extremely helpful and professional! My wife and I proceeded with the purchase because of your associate! See Cherie!
The day i walked into Ashley i was greeted by a young lady named named Maria G She was very kind and courteous . and seemed to understand everything i was looking for. If in the near future when i go to Ashley or if someone asks me to recommend someone ill send them to Maria G .i will be coming back soon to see Maria G in the near future.
Cherie was absolutely wonderful and helpful just a joy to work with
Cherie Was awesome , answered all our questions and gave us the Best customer service
Cherie was fantastic! She was very helpful and knowledgeable- we’ll definitely be back!!
We love shopping at Ashley’s every piece of furniture we have is from Ashley’s!!! Oralia is amazing she always provides the best customer service!!!
I was greeted immediately by Israel who helped point me in the right direction, gave me all the time I needed to decide what I wanted, and answered all my questions with ease. Overall good experience.
Mycheal was amazing and was very helpful
Very friendly employees
The salesman was my only complaint. You can tell things are commission based because he would say anything for the sale. He told me multiple times that everything was genuine leather, and after purchase I found out that a significant amount of the material on the couch I purchased was faux leather. Upon further looking, other couches he had assured me were genuine leather were faux leather: some in their entirety. The delivery times are very quick, so props to them on that, but know what you want, do your own research, and don't trust any of the salespeople there. They are there to help themselves, not you. Oh, and expect to be offered financing atleast 4-5 times.
Helen help us so much and even helped us get to the price we wanted
Markus was very patient with us, polite and helpful! He answered all of our questions and made our shopping experience fast and smooth!
Great service by Marvin Herrera!
Angelica has been a great help! very friendly and helpful to my mom and I. Just bought my first condo and she assisted in helping me get my first bed :)
She was an awesome sales person !
Cherie was great! Transaction was smooth and seamless.
****Update to my previous review: Although Maria Aguilar provided exceptional service, the delivery department has been subpar! The delivery dates and times were changed 4 times. At the time of purchase, I was originally told 1 item in particular was in stock. However, when the delivery driver came to deliver the other items, the 1 item suddenly was back ordered. I reached out to the salesperson and received no response. I also reached out to the scheduling department and they kept me on hold for almost 30 mins and then the called dropped! The back end (delivery) of Ashley needs to get it together with the front end (sales)!
Love Ashley Furniture! Working with Cel in Bakersfield for couches and a bedroom set. Great experience. Cel is great and everyone is so nice and accommodating!
Cherie was amazing and super helpful!
Israel helped me get a mattress
Cherie is great. She is thorough and quick.
Oreo was very helpful! It was a pleasure getting assisted by her in our purchases. Looking forward for more purchases!
Courteous and helpful
Oralia was great help!
Oreo was amazing!!
Cel was excellent. He made sure we saw all our options. Came in to look and spent 4 grand because of him
Mr Monroy was very. Courteous, very helpful.
Tomeka is awesome anytime I come to the store she is who I look for
Cherie was fantastic to work with and super informative and helpful!!
Cel was amazing ! Very helpful and patient! If you guys stop by make sure you ask for him.
Found what I wanted.
Josh was good at explaining the items and costs. It was an overall helpful experience
Mitchel was very nice and walked me through my purchase . Will ask for him next purchase .
My experience at Ashley was made wonderful by the experienced help of Helen. She answered all my questions and was very knowledgeable. She made my purchase enjoyable. I will definitely return.
They had my husband carry the end table next to the couch to see if they matched. As multiple employees (men as well as woman ) watched and made comments about putting him to work. Felt it was unprofessional and rude.
Eshan greeted us as we walked in. Gave me time to look on my own and was available when I was ready. He had great customer service, professional, quick and answered all my questions.
Helen was great helping me with my order it was awesome
They sell you the warranty and then they won't stand behind their poorly built furniture...once you buy it $ they won't do a thing for you! This company will Never get my business again! Today I received new parts for ME to install on my squeaky New recliner. They said it won't do any good to replace my chair as they all make this sound due to poor workmanship. That info didn't come up during the sale!
Helen was super Helpful! Despite me being super indecisive about what color sectional I should get. She was extremely patient. For sure, I will be back !
I knew exactly what I wanted and Josh led me where to go. Done in 10 mins.
Jose was very friendly, immediately welcomed us into the store and answered all our questions. He made the experience so easy and efficient. Thank you for all your help!
Maria G. Awesome customer service.
My husband and I were looking around for couches and we found some that caught our eye at other locations but we decided to go into Ashley’s today and we had the best experience thanks to Marvin he helped us find what we wanted and at our price range, best experience we’ve had looking for furniture for our home not just bcus of the couch that we fell in love with but also bcus of the experience Marvin gave us today he’s amazing and we highly appreciate him!
Cherie provided us with great friendly, non-pushy service. She was professional and had answers to all our questions.
We had a great shopping experience here. Everyone was very friendly and provided professional service. There was no high pressure sales going on. Israel was awesome so we recommend asking for him!
Israel gave us the best service . He is very professional, friendly, and helpful. There was also no pressure from any staff while we were looking. We definitely recommend Ashley for quality. Thanks Israel for your help!
Thank you Tomeka Grider!
Joshua was so helpful & made things very smooth at Ashely’s Furniture!
Maria Aguilar did an awesome job! She was very professional and loved that she had a very good sense of humor.
Went great, had Josh help me out at Ashley's furniture.
Thank you Helen for helping Me. You are amazing!
Maria G. Was an amazing help, she helped us right when we walked in. Amazing and kind person
Great place. Marvin H best employee. He is very kind, respectful and honest.
José was amazing, fun, and very wise. His customer service made me feel very comfortable and I can’t wait to get more furniture!
Jose was great and very helpful to us we would come back ask for him again 👍
Great customer service. Stayed with me all the way to the end. Great advice and assistance with measuring to make sure my furniture fits. Thank you Oreo and Daniel
Maria Aguilar was excellent to work with.
I got fast help from Israel Monroy right when I walked into the store. My girlfriend and I picked out a dresser we liked then got fast service with him. Was out before I knew it. Fast and easy
Israel Monroy is a great employee who provides fast and excellent customer service. He also answered my questions about cribs and rocking chairs. 10/10 would recommend him for anyone who wants quick and reliable service
Maria Aguilar was extremely helpful, gave us space to roam (wasn’t pushy for a sale), and was able to answer all of our questions as well as show products to us on her tablet that were not displayed. We were very satisfied with our experience & will definitely continue to do business at this location! Thanks Maria Aguilar.
I had an awesome customer service from Jose, he show me some tables.
I went into Ashley's looking for a TV stand. With all the options, I was feeling overwhelmed. I was greeted by Jose. Jose was very nice and offered to show me some options. After much consideration I was happy to go with the Wynnlow. I had a great experience at Ashley and can’t wait to come back!
Awesome customer service! Very attentive
Oralia Cetvantes is great!!
Helen Waring was very kind and helpful
Awesome experience!very helpful!not pushy at all!
Angelica was awesome, she was very patient with showing us around without being pushy about what we decided on
Had a great experience today finding furniture for my apartment! The staff was very helpful and kind and the prices were quite reasonable.
Very happy with my experience with Cherie. Was helpful etc. a the process with easy.
5 Star experience! I'm so happy with my decision to choose Ashley Furniture Homestore for my home furnishing needs. On January 10th, 2024 my family luckily visited store #22 at 8915 Rosedale Hwy in Bakersfield, CA. Let me first say we were kindly greeted and welcomed by sales associate Maria G. Shes very knowledgeable, kind, professional, honest, friendly, patient, and is sincere. She assisted in the the decision making process of finding the perfect match for our household needs. The shopping process was stress free. The selections we purchased are gorgeous ( Dining room table, dining room side chairs, dining room arm chairs, dining room server, living room TV entertainment stand with left and right piers ). The purchase finance options were clearly explained. Sales Manager Jorge is also someone I would like to highly praise for his excellent knowledge, professionalism, kindness, honesty, and patience. Jorge explained the best way I could understand the pricing structure and totals of my purchase, along with the financing options and process. I cant stress enough my appreciation to both Maria G. and Jorge. They are great communicators and they are perfect ambassadors to the Ashley Furniture Homestore name. In this day and age public trust is paramount and I proudly say Ashley Furniture Homestore has my trust. This appreciation is factual and I will definitely share my experience to all. I highly recommend this business and location. Thank you so much, my family and I are smiling and stress free from such a great experience. You will definitely find Ashley Furniture Homestore is a step above the rest. (Items in pics are in store but are the items my family ordered and will look gorgeous in my family home)
Cherie was great help, we told her what we wanted. She showed use the current inventory. Once we made a decision, she told us about the different options. Really friendly and nice.
Israel was going the extra mile to get us what we need and what our heart desired.
Mychal did an excellent job helping us pick out or new bed.
Mychal was amazing. Very professional. He knew exactly what I wanted!!!
As soon as I entered I was greeted with a welcoming hello. Joshua was very helpful, knowledgeable, and patient. The customer service was excellent and the store was clean and well Maintained. The entire staff was very polite and professional.
Excellent customer service. Mychal assisted me, answered all my questions, was very helpful and extremely patient. I was extremely satisfied with my purchase and the entire experience overall.
Mychal was very helpful
Mychal assisted us tonight with finding new furniture and was awesome and very helpful.
Excellent customer service and knowledge from the representative Mychal. He was very helpful!
Wonderful customer service with Maria G. We were treated with such professionalism and in a timely manner. The time for delivery was 3 days which worked out great. My husband and I are very satisfied with our purchase. Thank you Ashley Furniture and Maria G.
Very knowledgeable, friendly and not pushy. Would definitely buy more furniture in the future.
Working with Marvin was an absolute pleasure. His expertise and guidance were instrumental in helping us find the perfect sectional for our home. The exceptional customer service and genuine care he displayed truly made our furniture shopping experience memorable. We highly recommend Marvin for anyone seeking not just furniture but also an outstanding personalized shopping experience.Thank you again Marvin! - Vic and Sasha
We will be closing escrow soon amd I wanted to get my furniture ready to go for the move in.. ISRAEL was fantastic! He was so attentive and helpful even tell us what fabrics would work better for us . overall store was awesome
Amazing customer service from Israel he helped me find with what I had an idea about. Great salesman
Today I went to Ashley Furniture to look for a sofa set. I was greeted by Maria G, she was so very helpful didn’t make me feel pressured into buying anything which I appreciate. I plan on purchasing two sofas and I’ll be looking for Maria G to assist me when that time come thanks for everything Maria👍🏾👍🏾🤗
Oralia was absolutely the best salesperson I could’ve asked for!
Saleswoman was polite and patient.
Great Service, Fast and Friendly. Joshua (salesman) was so helpful and efficient
Amazing customer service 👍
Great selection…ask for Eshan very nice and knowledgeable!
(Translated by Google) How you treated us we are happy (Original) Como nos atendio estamos contentos
I wanted to take a moment to endorse Mr Eshan for taking his time & explaining to me with all the questions I had during my visit this morning as I am in the middle of closing on my holiday home in Indio California,I will sure contact him in the very near future & go seem so he could help my purchase all my furniture needs t9 my new home. Thank you
I had a wonderful experience dealing with Maria Aguilar. She was very professional and took her time answering all my questions. I didn’t feel rushed by her at all. I came in two times before I made the purchase. She was more than willing to help both times. I would definitely work with her again on my future purchases.
Purchased some lamps and tables at Ashley, Jose assisted us for our purchase. He was very helpful, knowledgeable and answered all our quesions. I recommend Jose as your sales representative at Ashley! Thank you Jose!
I had a great experience today shopping for new Living Room furniture, I was helped by Tomeka who made this experience a lot easier than I anticipated. I definitely will be back to get my new bedroom set!!!
Mychal is very personable. Great service. We will be back.
Oralia helped me in December with a couple of power recliners. Her product knowledge was great, she listened to what we were looking for and made appropriate suggestions. When we wanted to try a chair on display that was difficult to get to, she did her best to get us help with accessing the chair from the display. When we ordered, it was going to be three weeks but Oralia indicated she might be able to get them sooner. Sure enough in two weeks we had them! Her follow up on the scheduled delivery was appreciated and when we had a small problem with one chair, Oralia immediately took care of getting us the service we needed! If you need furniture, I would suggest checking out Ashley’s because of Oralia.
Angelica was awesome, she was really helpful with what I was looking for. 👌
My experience was exceptionally pleasant! My sales associate Marie Aguilar pleasantly pursued my needs with the appropriate furnishings and was efficient and expeditious in timely completing the transaction.
Oralia did an exceptional job at placing our order for our furniture. Our furniture was delivered on time. Very pleased with the service. Highly recommend sales agent Oralia.
Maria G was the one that helped us get our sofa and helped us organize how we wanted out sofa.
Maria G..is a very kind person..she made my decision making easy
We had a great experience today with Mychal. He was so knowledgeable and helpful with our purchase! Thank you Mychal!
Angelica is a very helpful, excelent customer service and helps you choosing colors and match what you are looking for patient also
Tamika was amazing! Very helpful. If you are in need ask for Tamika.
Israel helped us with a couch for our new home and everything went smoothly! Wait time online was 6 weeks and he’s getting it shipped to us in 1 week. Very happy!
I was greeted by Oreo as soon as I walked in! I knew exactly what I wanted & she was so helpful! Easiest purchase iv ever made! Thank you Oreo!
I purchased over the phone because I am moving to CA soon. Maria made it easy to purchase and answered all of my questions clearly! Thank you for all the help can’t wait for my couch delivery
Cherie was awesome and worked with me to find exactly what I needed! I will be back!
We were pleased with Mychal’s knowledge of the products and his expertise with design. He showed us everything we were looking for and most importantly he was very patient with us. Highly recommend him!
Mychal had great customer service towards me and helping me find my furniture.
Michael was very helpful and informative!!
Just wanted to share with you my recent experience at Ashley's Furniture. I had the pleasure of being helped by Josh and I must say, he was absolutely fantastic. He was incredibly helpful and patient with me throughout the entire process. I couldn't be happier with his assistance. Definitely recommend visiting Ashley's and asking for Josh if you're in need of some expert help.
We visited the Rosedale location and Michael G was awesome. He was informative and friendly.
Ethan was so helpful and was not pushy. Thank you for all your assistance and we will be back to see him at Ashley's Furniture in Bakersfield.
We had good service. Quick and happy with results. Mary was great!
Maria G was knowledgeable of the piece of furniture we were looking for and even matched it perfectly! Maria’s kindness and patience speaks volumes of the care and attention she gave towards my needs. I will be coming back soon! Thank you!!
Pawn Bhullar helped me & my siblings out looking for a bed for my parents.He was awesome, very welcoming, friendly & helpful!
Maria G. Was exceptional, she meticulously noted a large order that I placed and was able to get everything in the same shipment. Her and the manager personally took the time to sit and chat while making sure the order was all correct. Thank you!
Maria G was excellent at helping us get all the items we needed
We purchased a set of couches from Ashley w/ warranty. They honored the warranty and gave us credit to purchase a new set. Oralia our sales Rep. was very helpful in selecting our new set. The Sales Manager George was excellent in assisting us to get our credit to replace our set.
Great experience again!! Second time purchasing a whole set for a bedroom. Helen was very helpful and answered all our questions plus more. Guided us to the best options. Always friendly!! Good selection. Of course we will be back again when ready to re-furnish the next room.
Maria Aguila is very accommodating and very helpful to our needs. Smooth transaction ang highly recommended. She is a great salesperson.
It's Just Exceptional! And George at the Rosedale Store is Such a Productive Individual For Us Customers & Therefore The Store and He's Quick To Let Other of The Employees Take The Credit & Get The Commission. He Actually Over the Phone Got Me to Redue My Entire Living Room Without Any Fast Talk Pressure Just Facts, He Didn't Realize Until I Showed up Half Hour later To Actually See 👀 And Closed the Deal Paying in Full With Card, (and He let another who was watching write it up & get the Credit & Commission) 👍 5 Stars.
Cehrie was very kind and helpful
Had the best customer service I could ask for. Next time you shop here make sure to ask for Maria Aguilar
Came to Ashely’s furniture and immediately was greeted by Cherie. When leaving the 1st time Cherie gave us her personal number and told us her work schedule. We then went out to browse other furniture stores, but in the end loved some items at Ashely’s. We then hurried on up because we knew we wanted to work with Cherie and wanted to catch her before her shift ended. She was extremely patient and even let us moved dining chairs back and forth. Thank you Cherie!
Amazing service Oralia was the best helping me with everything I needed ! I so happy
Always great service, which is why I’m a returning customer.
Maria G with Ashley furniture in Bakersfield was very helpful, knowledgeable and friendly. We are very pleased with our experience!
I spoke with Joshua at your Bakersfield store. He was able to get us a furniture piece immediately we’ were looking for immediately. Joshua was extremely helpful and professional. We normally shop in Fresno, but will now travel to Bakersfield in the future, due to Joshua’s great service. Please thank him for us. Rick and Lisa
Oralia is fantastic and really patient. Always updated me with throughout the process until my product was delivered
(Translated by Google) Oralia helped me choose my table. (Original) Oralia me alludo a escoger mi mesa.
Very helpful, quick and we got exactly what we wanted. Thank you
Buying furniture from Maria G. was a very simple and fast process. The prices here for the same exact furniture at another furniture store in town was $300 cheaper. While the other furniture store said they couldn’t get the sofa sleeper to me for 6-10 weeks, Ashley is delivering to me in 4 days. While the other furniture store in town had a $199 delivery fee, Ashely’s delivery fee was $99. So overall by shopping at Ashley with Maria G. instead of shopping at another furniture store in town, I saved $400 and got my furniture delivered in a much shorter time. I also appreciated they didn't pressure sell me. If you want quality furniture, you’re going to buy Ashley. So why not shop from Ashley directly instead of getting up-charged and delayed furniture from a random store in town?
Cherie Great customer service very helpful answered all my questions. Made sure I was happy and satisfied with my purchase. Didn’t pressure me at all and always with a smile and great mood.
Very quick service. Friendly and helpful help by Isreal.
Mychal G. Helped me and my wife pick out a bedroom set. He was very polite and patient as we were deciding which one we would want. He gave us good information on both sets which helped us choose our new furniture. Overall, it was a great experience!
Cherie was very kind and attentive, giving us space to shop but magically being nearby when needed. Thanks for the help!
Cherie, was Very helpful and a pleasure to work with! When we come back for more furniture I hope she is still here!
Cherie was AMAZING!!!! She spent her time answering all of the questions I had. And gave us many options of furniture that were our style. I will most definitely be recommending Cherie to all of my family and friends. And I will be back to do more shopping with Cherie!
Cherie was AMAZING! She’s so kind and made our experience great. I would recommend everyone to go see her!
JACOB... At Cust. Service was the BEST... Great value... something for all... Good, Better and Best... All qualities. All Financing Options
She was very helpful and courteous 😌
Great shopping experience, thanks Israel M. for a stress free day.
Thank you Jose nejera for all the wonderful help you provided today. Very knowledgeable and friendly.
I loved
We had the best experience with Ashley store customer service was awesome our sales associate Michael is a very professional young man
My experience was good. Cherie was very helpful.
(Translated by Google) I don't remember the name of Mrs. Who assisted us, we send you greetings from the Aguila family. Thank you for serving us, a beautiful person and thank you for the treatment you gave us. Everything excellent 👌 👍🏽 (Original) No recuerdo el nombre de la sra. Que nos atendió le mandamos un saludo de parte de la familia aguila. Gracias por atendernos una hermosa persona y gracias por trato que nos dio. Todo excelente 👌 👍🏽
Very pleasant experience. Cherie made us very comfortable while shopping.
Great service and support.
Very nice and helpful 👍
Good experience, helpful customer service. Cherie was very helpful.
(Translated by Google) Satisfied with your attention (Original) Chatisfecho con su atención
Everyone was welcoming and friendly, from the store sales rep to the manager.
We have a smooth and awesome experience working with Helen in purchasing a new living room set. She has helped us decide what’s the best furniture that suits our need. Look for Helen the next time you come to Ashley.
Oralia was our sales assistant , she was very patient and helpful through our whole experience ever since we walked through the door 10/10 would recommend consulting with her!!!
Eshan was very helpful! he helped me confidently choose the right furniture for our first home:)
Maria greeted us with a smile and a friendly hello. We told her what we were looking for and she made suggestions and we left happy with our selection.
Me and my boyfriend came in to look at prices and was walked out purchasing a set! Great and friendly customer service from oreo!
I originally submitted a five star positive review over a month ago - now having to change it to a one star negative review. We are moving into a new house so we purchased all new furniture. Despite everything being in stock and giving them a whole month's notice, the pieces are suddenly backordered. There were multiple delays and rescheduled shipping dates by Ashley. Now we will have no bed to sleep in or table to eat on during the holidays due to their incompetence. Our furniture was supposed to finally be delivered today, but all I received are excuses.
Maria did a great job helping me and keeping my price points in mind.
Had a great experience with Oreo! She was very patient and helpful.
Mary helped us out and was super helpful even tho we were having to take our time due to having our infant with us and also being indecisive on picking our new couches. We love Ashley's and always take advantage of there sales.
Helen was Hella cool loved her she was very helpful and attentive
Helen was amazing! She helped us get some couches for our new house in Taft.
The best customer service experience. Very helpful and friendly.
The staff here is amazing. They truly go above and beyond with the customer service. Cruz was the associate who helped us, and he was very attentive and helpful. I will definitely be returning to buy from this store because of the great experience I had here.
Salesman wasn’t very polite at the end. Quoted us a price of $80 for 5 year warranty. I looked at the charge and it was $129. When I told him he acted like he didn’t say $80. He showed me the chart and it was $129. I told him I didn’t care about the chart, he said $80. I decided to cancel the warranty. He gave the paperwork to a young woman and said “she will take care of it “. He the walked away abruptly. I almost canceled the purchase. Not goodbye, thanks for shopping at Ashley or anything.
Had to pay a visit to the Ashley store today to look into getting my husband's lift chair. As soon as I walked in, I was greeted by Maria G. I explained to her my situation and she listened intently to my problem and guided me to who I needed to talk to. After my problem was resolved, I decided I wanted to look into some furniture for my dining room and living room so I went back to Maria, showed her the pictures I had saved in my phone and she immediately took me to them. I pointed out that the ones online were less than the ones they had in their showroom and she assured me they would price match as long as I could show her that what I had saved on my phone was recent, so I did. We then proceeded to look at the pieces and I was going back and forth between two different designs and the whole time Maria was patient and knowledgeable in all the questions I had. Needless to say, it was an easy, relaxed, no pressure kind of visit thanks to her!! I got what I needed and felt valued and appreciated and I will certainly be going back to see her specifically!! Thank you Ashley furniture for providing quality pieces and for having a great sales team like Maria G!! Highly recommended her!!
Mychal was very helpful
(Translated by Google) Excellent thanks Noe and Helen (Original) Excelente gracias Noe y Helen
Ethan was such a excellent salesman,assisted me with my purchased,and was very pleasant ,and professional. I recommend anyone looking to purchase at Ashley's Furniture go in and see him. Thanks to the rest of the staff that assisted with my purchase.
Israel was very helpful, kind and courteous. We will be back for more.
Great service by Israel, highly recommend. Thank you very much for your help 🙏
This was our first time shopping at Ashley furniture and our associate Maria G made the experience go really well. We are so happy with our purchase.
Israel gave us space to look around but was close enough to answer any questions. It was a pleasant experience.
Israel was great!
Helen was very helpful and informative!! 10/10 would recommend this store
Salesman was friendly, knowledgeable and through
Israel Monroy was really good at keeping within my budget. He was the best
Great service from Israel. Super helpful
Mychal G helped me and my son today got us in and out with zero problems super helpful and nice!
Mychal was great helping me pick out a sofa that would fit the layout of my living room and other things to note about each product. Very helpful
Pawan is accommodating, he assisted us right away. Good salesman.
Went into this furniture store today a little unsure of what style I was looking for, Cherie helped me find the perfect bedroom set for my home! Thank you for being so helpful and patient!
Thank you so much Daniel and Helen , you made my shopping experience, fun, comfortable and the purchasing process was quick, and smooth!!!! Five stars does not do your help and service justice!! I love my furniture so much!! Again thank you you both! and Ashley furniture!!!!!
Mychal was very helpful. Was able to find what I needed and got out of there fast.
Joshua was great! He was very helpful and knowledgeable
👍🏼👍🏼👍🏼got a great deal on a display box for a vintage Teddy Ruxpin🧸🎁
This is absolutely ridiculous. I’ve ordered a couch from Ashely on Rosedale. It’s a sectional, which in my case is two pieces. They first attempted to deliver half the couch, which I rejected because what am I going to do with half a couch? So, fine they rescheduled me. I initially waited two weeks for the first delivery. They then pushed the second for the full couch to a week later. It was confirmed and I had a new delivery date, fine. Two days missed work but fine. Now, after another confirmation, I’m being told I may not get my couch for another full week after the second confirmed date. This has been a nightmare, and after 4 or 5 times asking to speak to a manager about the situation, no call. So I guess I’ll be going in again.
Great service and helpful staff. Shout out to Mychal for the hospitality and the help.
Great experience. Came in and Israel was really helpful and help me get exactly what I was looking for
Came in to buy a credenza for our tv and left with that and a whole bedroom set. Go see Marvin. Personable and very patient!
We just had an amazing experience at this store! I will say the price cards on the furniture displays are a bit confusing, but thankfully Tomeka was able to explain everything so clearly. She is so great and went above and beyond for us! She made furniture shopping that much easier. We will definitely be back!
Salesperson Joshua went above and beyond to help us find what we needed. A professional and great experience. Will not hesitate to return here for future needs!
Sale person was very aware of my need and gave me plenty of space to make my decision. And that resonates to a confident, knowledgeable person.
Mychal was our associate and was extremely helpful. He worked tirelessly with my wife to find all our pieces and had an excellent attitude through it all!
Oralia was amazing.
Pawan Bhullar was our salesman, very respectful and patient person. He was very helpful giving us all the details and our space to select our sofa set. No pushing at all!!
Mycal was a great help..He made my experience and decision very easy!!
This is the second year coming into this furniture store, and the customer service has been beyond amazing. Maria G. was great and help answer all the questions we had. I will continue to come to this location!
Maria G. was my saleswoman and she was so amazing!!! I absolutely lover her! You know how sometimes sales people make you feel uncomftorable and preassure you, or when your feeling one way and their trying to convince you to feel another way, you know that sucky feeling, Maria G is not like that AT ALL.she made me feel so comftorable and actually listened to me when I was telling her what I wanted and didn't want. She layed all of the info out for me so I knew exactly what I was agreeing to pay for and all of the options I had to make it affordable. She is stellar and I'm so glad she was my sales woman. If your gonna come to Ashley, come ask for her. I'm 22 and had no idea what I was looking for and was scared to even talk to a sales person but she made it such a wonderful experience. Maria G, thank you so so much. Also, for anyone wondering. Their financiang is 0%interest, which I love as well.
Helen was amazing on customer service us. She was really professional and answered all of our questions on the new furniture for our new home! Thank you Helen for your help and professionalism.
Mychal was a great help getting us the couch we wanted.
Marvin was great! He was patient and very helpful during our shopping experience. Ask for Marvin!!!!
They were very friendly and helpful with getting me what I was looking for, for a price I could afford.
Very wonderful smooth transaction. Maria Aguilar was very helpful and professional. Overall a positive experience!
Helen was very helpful and accommodating my husband and I came in to purchase a bed set for my daughter and we got everything we needed and wanted with such little time! She was patient and sweet. George the sales manager was very professional and helpful to accommodate us as well!!! Great job Ashley team thank you for a great experience
Oreo did an excellent job helping me today.
Marvin H. helped me & my husband find our perfect bed frame!! Our first piece of furniture we bought as a married couple, and it was nothing but the best experience with his help. We will be back soon for more!
Mychal was very personable, kind, and made sure to find what I was looking for within my budget. Went beyond to make sure I was happy, and walked me through the process for when it is delivered as well. Thank you!
Joshua was awesome!!! So helpful and very patient. We had a hard time picking between two couches. So friendly and so very helpful.
Great experience very helpful
Very good selection of items and the customer service is awesome. Kudos to Maria. Thanks for your assistance and attention to detail
Michal G. Was very helpful and friendly helped us find the perfect couch.
Mychal took great care of me. Customer service was too notch and they worked within my budget. 10/10 woupd recomend
Helen was the best! So thankful for her guidance and kindness through the process.
Mychal, was very personable and professional in dealing with us. He was very helpful in getting us the item we wanted, Very pleasant experience!! Thank you
Mychal was very helpful today, he helped my family get a great deal on our future
Eshan helped us out with everything he can. Offered the best options. And showed us a bunch of options for what kind of furnitures we needed. Great guy!
Mychal was really helpful and did a great job helping me with my bedroom furniture purchase
Great selection, good prices and based on previous purchases, good quality. Maria was great to work with.
Helen was incredible. She allowed us to explore without being right with us, but close enough that when we had a question she could answer it. This was the perfect no pressure experience.
(Translated by Google) Oralia helped me today! Excellent service !!!!! (Original) Oralia me ayudó el día de hoy ! Excelente servicio !!!!!
(Translated by Google) Good service (Original) Buen servicio
Was assisted by Mychal G. As soon as I walked in. Expressed what I was looking for and he pointed me in the right direction. Pretty excited about my selection, thanks to his assistance, honestly and professionalism.
Helen was amazing! Her customer service was amazing and helped us get the best price definitely recommend asking for her upon arrival.
MYCHAL was our sales rep and he was exceptional and very helpful!
Mychal was very helpful, informative, and attentive. He answered all of my questions and was very kind and patient. He explained everything throughly. I couldn't have been more happier with his dedication and service.
We had a great experience at Ashley. Marvin was very helpful and efficient. He helped us decide on a dining set and provided us with clear options. Definitely recommend working with him.
Very helpful & polite staff. - Oreo was great!
Went to Ashly’s to look for dressers. Mychal helped me out was not pushy. He just waited till we were ready to ask a question or to purchase the item. Didn’t feel uncomfortable there. Would recommend coming and asking for him.
Hellen warren was very helpful we appreciated all her help 👍👍👍
Helen she has great salesmanship!
Very helpful staff . Quality furniture . The manager George helped us get all the we wanted and we are so thankful !
Okay so— Mychal really worked with us for a few weeks and helped us get the deal we wanted. He worked really hard with his bosses to make it happen. I shop a lot here but I’ll definitely connect with him in the future when I’m ready to buy again.
I walked in looking for a loveseat and wound up with a sofa. I’m handicapped they need to have parking close to the door. Parking is almost the whole length of the store. My salesperson was very nice and not pushy. She did her best to get me what I wanted. Prices are to high but it’s like that everywhere. Prices now are shocking.
Alot of to choose from and quality
Mychal G. Definitely recommend.
Helen was an awesome and respected sales representative. Went above and beyond to get us the best deal!
Mychal G is great!
Amazing service! Always have what I’m looking for. 😁
Overall a great experience Adrian helped me out and his staff as well
Products are awesome and has very good quality. Oralia assisted us in everything we need and was able to provide excellent recommendations on what to buy. Very good customer service!
Mychal was SUCH an amazing help with deciding what to buy, he was very nice and helpful!! Thanks Mychal!
Mychal was very helpful and very kind loved shopping here because of him!!!
Mychal at Ashley's was super nice and very helpful and understanding ...
Mychal is a great listener and he quickly researched the answers to all the questions I had for the bedroom set I purchased. In 2022 he was the sales person for my living room set. Great and timely service!!!!
Salesperson (Marvin) was very helpful, and knowledgeable.
Maria Aguliar was terrific. She was very knowledgeable and patient with us and helped us find the right pieces of furniture for our new home. Very good customer service. Thank you Maria😊
Oreo helped me choose the right bedroom set for me! Thank you!
I needed to order more matching chairs (I had gotten from a different store) and they helped me order them, (and followed up on it) they are going to assemble and deliver them to my home in a very short time. Easy peasy.
The staff are very nice and kind her name is Maria Aguliar
Ask for Mychal G. he was very helpful and met our needs.
Mychal G. Coming back! Great costumer service
Awesome service and great negotiation provided here by Micheal!
Órela helped us with our furniture for our home and she was so helpful when we wanted to compare things. She wasn’t bothered or upset when we had her walking everywhere. She help compare and was very kind and helpful.
Thank you Oralia and manager Daniel! They gave us such a great deal and made sure we had all the info we needed.
Great information from Michael G!
First time at Ashley’s Furniture. Had an amazing sales rep Mychal G. Explained with details on all items we were interested in. And found the best furniture with his assistance.
MARVIN here at the Bakersfield, CA Ashley Furniture was INCREDIBLE! He was patient, smart & efficient. My Son & I weren’t in there a full hour and left with everything we were looking for. If you’ve ever shopped for furniture, You KNOW that almost Never happens IF ever. As an Executive, I can truly say he has leadership/Management Qualities. THANK YOU MARVIN!
Michael G helped us with finding our couches very nice service
Great customer service
We had a great experience buying our furniture.
Oreo helped with my purchase of a sofa and chair and she was amazing. Very friendly and very patient. I appreciate the help and the peaceful experience.
Today we purchased a sofa sectional from Mychal G. He was exceptionally helpful and pointed us in the right direction to what we were looking for. We would definitely come back! Great customer service from him along with his manager!
Mychal was so helpful and patient with us. He knew exactly what to show us and knew all the details of each item and the warranties etc. He really made this a smooth and enjoyable buying experince and gave us a great deal! Definitely recommend Ashley and Mychal!
We went to Ashley's to look at some furniture we seen on line. The representative that greeted us by the name of Marvin H. Was very professional, knowledgeable, and understanding. He was very patient and with a great sense of humor. We definitely recommend him to our loved ones and friends. Thank you, Marvin, for the great customer service experience and all your help.
Oralia C. Provided good customer service . 😊
Great deals and great staff to help with your purchase.
Friendly staff. Very helpful. Israel worked with us to accommodate our needs. Much appreciated.
I had a great experience at Ashley’s Furniture. Mychal G. was helpful, friendly and knowledgeable, but not pushy or overbearing. I got a sofa at a great price. They exceeded my expectations.
They really help us choosing furnitures for our new home! Thank you Mychael for your help with everything
Mychal was amazing
Oralia is the best! You Can contact her at any time and she’s always available to you. Highly recommend her!
Mychal G was great! He gave us our space to browse and showed professional customer service when we were ready to make a purchase.
She was very helpful and friendly. Overall awesome customer service
Cel and Cruz were so amazing..😃😃 They're both know how make customers happy and feel so special. Really high recommended this place. Good services and good quality furniture.
Tomeka was AMAZING! She helped us in more ways than one!!!
Cel was a great help , got me exactly what I wanted and his customer service was awesome thank you again cel
Mychal was great! He helped me with my purchase very quickly and even was able to save me a few hundred dollars since I paid cash. I highly recommend asking for his assistance when shopping here.
Michal G was very helpful in helping me find what I was looking for. He took his time to show me different options before I finally decided. Thank you Mychal
Had a great experience at Ashley’s today!!! Pawan introduced himself and let me browse the store. He then assisted in finding the right tall shelf that I came in for. He made everything so easy!! I appreciate his low pressure approach.
MYCHEL G. Was very helpful, very kind, not pushy and gave excellent customer service, definitely coming back for future purchases
My wife and I went into the store looking for a bedroom set. From the moment we entered we were properly greeted. Eshan was the sales associate that helped us find what we were looking for and I must say he was very helpful, friendly and very professional. Also, we can't forget about the sales manager Cruz who was courteous and helpful. Ashley furniture in Bakersfield exceeded our expectations and would recommend to anyone looking for quality furniture at an unbeatable price. GOOD JOB!!
Maria Aguilar was very helpful.
Marvin helped me out today, I appreciated his help and care!
Marvin is the man! Literally sat in a comfy chair while he busted his back helping my pregnant wife and me with everything so we didn’t have to lift a finger! Thanks Marvin! Ashley Furniture, you’re lucky to have him.
Great customer services Oralia helped us with everything for the second purchase.
Came in to see a sofa we found on the website and received excellent assistance from Marvin. He answered all our questions and was very professional and friendly. We can highly recommend him as well as the Bakersfield showroom.
Mychal G was very friendly and helpful. He completed our purchase in a timely manner and gave detailed and complete answers to our questions.
absolutely amazing customer service by a fella named Marvin. Dude was such a great help and made my disabled mother feel like any other big time buyer. We bought a beautiful dining set and a bed for an amazing deal and more importantly with a great attitude.
Great service, Marvin help was excellent!
Helen is like a couple's furniture counselor. Understanding, patient, lovely person to guide us through selecting, buying, delivery planning. She thinks of everything. Thank you HELEN!
Mychal was great!! Got us the set we wanted at great price. We needed a delayed delivery and he ensured us it would be taken care of!! The whole process went smoothly and we left satisfied. Highly recommend working with him!!
Mychal, did an awesome job greeting me, and helping me find a large coffee table. He even gave me a discount when I found an item that was similar, but cost more. Great experience.
Salesman is courteous and knowledgeable
Mychal G. His helping us alot. Excellent customer service. 👍👍👍👍
Mychal G. Provided Great service, made everything quick and easy.
Really helpful person made everything so easy
Micheal was very helpful..gave us our space and was not pushy ..
Israel was very professional and extremely patient with us while we looked at everything we needed. We greatly appreciate everything, and he made sure all our needs were met. Thank you so much.
Maria, George, and Daniel were wonderful!! Patient, answered all our questions, and we appreciated their honesty!!
Very polite and professional. She showed me plenty of dining sets options and made it a easy and quick checkout.
We received great customer service from Tamika when we stopped in to look for end tables today. She was friendly and professional. We were highly satisfied with our experience!
Very good service Maria Aguilar
Eshan was so very patient with my picky self!
Today I had one of the best customer service experiences I have had in a very long time. Marvin was amazing. No pressure at all. He was very patient with us. He didn’t follow us around the store. He waited for us to approach him with questions. He is very personable and polite. In the end, we bought what we came in for. We not only received the holiday deal, but he also gave us an extra discount to save us even more. When we are ready to buy more furniture, we will make sure that Marvin is there when we go.
Marvin was amazing! Super helpful and very professional. He made our experience go very smooth. He worked very hard at getting us the best deal possible. What we thought was the best is when we came in we didn’t feel pressured by Marvin at all. We so appreciated his kindness and made our overall experience stress free. Thanks Marvin for all you did for us!
Cruc was amazing while helping us find exactly what we needed
Our salesman was very patient and extremely helpful. He moved furniture to give us a better idea, helping us make a decision. We looked around elsewhere and a week later we returned back to the friendly, cheerful, and professional salesmen we first met. We purchased our outside patio and can’t wait to have it in a week! Thank you Joshua !!
We just bought our first couch for our first home. Marvin H. was very helpful from the beginning and through the whole process. Answered all of our questions and made us feel super comfortable about our purchase! Definitely will be coming back and will requesting Marvin from now on.
Helen helped me pick out the perfect couches for our home would definitely recommend her to family and friends!
Marvin was very helpful and patient with us! We got everything we wanted and will be back for future purchases very soon! Thank you so much! -Delaney and Carlos Munoz
Marvin did an excellent job at helping us! Every question we asked, he had a perfect answer to. He didn’t rush us and let us decide and choose what we really wanted. He deserves a huge raise!
I want to take the time and say thank you to Oralia for helping me get all the furniture for my home she was super helpful and gave me the best deals I really like how she was able to answer all my questions so if you are looking for new furniture this is the place to come thank you for everything
Still waiting on my bedroom set it was everything was delivered wrong went to the store and couldn’t get any help just a run around zero stars
Ive had Marvin as my sales associates and will always go back to him. He’s very informative and gives great professional opinions. Very kind person! Thanks Marvin :)
I had a great experience shopping here. Mychal was a big help to me and my husband when we came into the store to look for a new living room set. The friendliness and professionalism is what made him a great salesperson!!! I would definitely recommend going in and asking for him.
What can I say always satisfy every time we purchase always leave the store happy specially when you have great customer service thank you “Temeka” for the wonderful experience you were so helpful to me and family you made the process so easy..thank you
We had the most amazing experience with Cel who was able to get us hooked up with supervisor Daniel. Being a returning customer definitely has its benefits and we are so grateful to be a part of the Ashley’s family! Great salesmen with the customer at the heart of their service. Will be returning!
Great store, informative staff. I recommend Mychal G.. Mychal guided my fiancé and I through out the store to ensure we purchase furniture right for our home. He made the transaction seamless and worry free. overall 10/10 experience.
Maria g was so helpful and made picking out our new sofa set a breeze😊
Oralia was very helpful Such a awesome person Great Job Thank you Blessings
Oreo was a great sales rep 🤗 great service and reliable
Cel Garcia made us feel very comfortable and listened to our needs and concerns Great guy
Mychal G
Helen was amazing! Super helpful and knowledgeable. She was very nice and helped me furnish my entire bedroom.
Tomeka was amazing and very helpful. Highly recommend
Maria Aguilar was superb. Great customer service, professional, and courteous. Thank you for having such an amazing staff member.
Mychal helped me buy my couch for my apartment and it was a breeze! Easy to work with , I recommend!
Walked in and Mychal greeted me. He was professional and patient which is a plus for a woman. Made my purchase easy. Definitely coming back. Great customer service.
Great customer service and the bedroom set is beautiful!
Had a great experience purchasing my furniture. Oralia is a great sales person and is always willing to answer my questions and concerns. Once I finish paying my debt I will definitely coming back and want to work with her.
Pawan Bhullar was an exceptional sales associate. Great customer service!
Eshan was very helpful with all needs excellent customer service 👏
Maria G gave a good customers service, pleasant to work with, gave us good deal. Will comeback again to see Maria G.
Tamika was amazing and super helpful!
Maria G was exceptional at helping us find our new furniture. She was kind and informative.
Tomeka was amazing, very ... very pleasant experience!!!!!
Good
Great experience, quick and easy! Frank was very helpful and kind.
I came in knowing exactly what I wanted and Mychal G. was more than than helpful. Quick and efficient. He ended up finding an even better alternative of what I wanted at an even better price!
Helen was the associate that helped me on several occasions. She went Way Beyond anything she really needed to do. She was very patient kind and knowledgeable in all that she did. I would highly and I mean highly recommend her. She is an excellent excellent excellent employee. She deserves more than a five star at least a 10 if not more. If it hadn't been for her patience and her kindness and her willing to just go out of her way I probably would have gone someplace else but because of her I purchased my two love seats at Ashley's
I would like to thank Mychal G for a great day today he went above and beyond for us kind helpful straight from the jump thanks a lot Mr.Mychal
Maria G was awesome! She went above and beyond in helping me with my purchase and financing. Not only she assisted me patiently but also advised me and gave some tips in furnishing my newly purchased home. Thank you so much!
Mychal was a great help in finding a mattress for our guest room.
We went to Ashley’s and had a great experience. Worked with Mychal G. who provided great service; he was helpful and worked with us on our price, I would highly recommend.
Helen was awesome! Very professional and patient with us. Excited for our new couch.
I was looking for a new couch to replace my almost 10 year old one. Pawan was so kind, helpful, and informative and I quickly found an amazing, comfortable couch to take home. The whole experience at Ashley was welcoming and comfortable. We will be back.
Great experience with Mychal. Knowledgeable of furniture we were looking for. Very helpful with our purchase and very friendly through it all!
Oralia provides best customer services. Love shopping with her.
I was helped by Pawn Bhullar he was a real good guy and very helpful, helped me find exactly what I needed.
Mychal G. had great customer service. He was very helpful and patient while looking for new furniture. He helped up twice and recommend him.
Great customer service from Pawan - he was very knowledgeable and a great help in our search for new sofas. Thank you!
I loved shopping here! Joshua Foote was terrific and extremely helpful. Definitely would recommend checking them out and ask for Joshua for the best experience 👍
Pawan Bhullar has been extremely helpful. He went above and beyond to help us pick the perfect furniture items. He is really insightful and it is all thanks to him that we were able to get the items we were looking for. The delivery of the products was timely and went hassle free as promised. We couldn’t have been happier with the experience.
Eshan was a great help!
Recently shopped for furniture at Ashley Bakersfield and the experience at this store location has been nothing but amazing. Especially, Pawan Bhullar who made our shopping breezy and stress free. He is very knowledgeable & patient . He guided us through the entire process never rushing us. 10/10 would shop here again in future.
I love Ashley! Very helpful and attentive service. Mychal was friendly and assisted me from the moment I walked into the door and made sure I found what I was looking for.
I highly recommend going to ashleys furniture store and purchase with Maria G. She has been very helpful kind and helps to you get what you want!! Ask for Maria G
Oralia is the best salesperson, excellent attention, the best service and help. When you go to the store ask for Oralia. Thank you Oralia for your excellent support
Frank is an amazing associate
Mychal G Is very knowledgeable about furniture. And will genuinely help you with what ever questions you have. Ask for him EVERY TIME!!
Josh F. made sure everything went smoothly and comfortably while I was in the store, and everything arrived in perfect condition as advertised!
Mychal, it’s very professional courteous and informative. Great salesman. You are fortunate to have him on your team thank you. I
Went in to purchase my daughters first beds and Helen did an amazing job helping us!!
Very surprised by how much Eshan and Daniel were able to help me. Very friendly and they listened. They didn't judge me and just did everything to help me. Showed me plenty of options and worked with my budget. Just really nice people.
Ghazalla was so sweet and patient. She answered all of my questions and made the process of purchasing our new couches very smooth.
They had. Good service ！👍
Marvin Herrera provided us with the best experience we have ever had with a furniture company! Marvin and Ashley Furniture earn our highest recommendation.
Ethan was totally awesome. He was very helpful and took really good care of me.
My salesperson, Raul was awesome. I told him what I was looking for, and he didn't stop looking until he found it. The furniture was exactly what I was looking for.
Mr. Pawan Bhullar was really helpful and brilliant assisting us!
(Translated by Google) It was a very good experience and all the staff were very friendly. (Original) Fue una experiencia muy buena y todo su personal muy amable
Just bought a brand new couch and Mychal G. was able to help with the process and answer all the questions I had.
I experience amazing customer service from Mychal G. He was very informative and helpful with getting me the couch I was looking for.
Mychal was fast on my approvel everything was good Happy with my purchase
Great service from Eshan and the store manager Daniel!
My mom is retired from twenty years selling furniture and recommended to go to Ashley. I was shopping for a sectional and found exactly what I needed there. I had been to other stores in the area but did not find what I was looking for. Pawan was our salesman and he was exceptional. His patience and knowledge was by far the best of any salesman I’ve encountered. So much that I decided to extend my purchase to include quite a few more items. I gladly walked out with furniture for 3 rooms, all of which were initiated by me. Pawan was a helpful guide but never once was he pressuring me into anything. I Highly recommend Ashley and even more so recommend Pawan. You can tell customer service is of the highest priority simply by how they treated us from the door.
Salesperson Maria G and Daniel Jones finance manager totally made our buying a wonderful, breeze sales. They both went above and beyond for me. I definitely recommend anyone to come in they were amazing!
i came in to buy a new tempur pedic and i’ve been wanting one for years! Maria G was so helpful and patient with me, i’m a very demanding person. Despite this, Maria and Daniel the manager helped me so much to be able to purchase the mattress and they were both so informative. I truly appreciate their help i’d recommend Maria G and Daniel.
Mychal is great, very helpful.
Amazing service and great experience overall Highly recommend Oralia she helped a lot thank you ask for her next time anyone looking for furniture she's not pushy and she's honest.
Maria A. Helped me and she was awesome!! I was in and out with no pressure and got exactly what I wanted!!
Had the best experience purchasing my daughter bed. Mychal was an amazing salesperson and truly went out of his way to give me the best deal there was.
Excellent customer service the moment we arrived. Helen is amazing and she listened to what we wanted and suggested other items for us as well! Our delivery team was fast, efficient, and professional. We will be repeat customers for sure!
Representative Mychal was awesome very friendly and courteous. He was able to get me a great deal on what I was looking for… will definitely come back again Sonya G
Amazing customer service
Maria G was wonderful and helped us pick all our furniture. She was so accommodating and helpful. Definitely recommend asking for her
Mychal was able to help us find the best mattress for us and the best price. Highly recommended.
I have been shopping at Ashley's furniture store for all my furniture needs. We have lived in 2 rental homes, and now I finally own a home. And the one person who is always there will a welcoming smile is Helen at Ashley's. She has always been there to help pick out the perfect couch down to the perfect mattress. She is amazing, and I would recommend her to anyone who ever asks. She has always helped make shopping for your home a breeze. I appreciate her hard work.
We went in to look for a king bed frame. Mychal greeted us as we walked through the door and was extremely helpful walking through Ashley with us and helping us pick out a bed we liked. He even helped schedule delivery on the day most convenient for us. Would recommend to purchase from Mychal.
Oralia has the best customer service and she really listens and understand the customer
Josh was amazing! He welcomed us and said “I’ll let you do your thing.” Which was great! We didn’t have sales men following us the whole time. Will definitely go back!
Matthew is really good guy, he helped me a lot to buy the furniture for my house.
Cel met all of our expectations made it as simple as anyone would want it to be that has a busy schedule would highly recommend Ashley furniture if you want things done right and quickly.
Excellent service from David and Mr. Cruz...Thank you for your service in helping us and giving a great discount.
Pawan - sales person helped us. He is very courteous, polite, informative, helpful, and not pushy at all.
Frank was super helpful and was able to get us a great deal!
Because of Marvin’s humble, approachable and fantastic skills my wife and I decided to purchase our furniture here at Ashley on rosedale. Not once did he ever pressure us or feel forced into buying something that we weren’t sure about. He presented us with different options while giving my wife and I time to go over exactly what we wanted. I definitely recommend Ashley and specifically ask for Marvin, you won’t be disappointed.
If you are looking for good quality and honest and friendly service look no further the Marvin at Ashley in Bakersfield ca
Marvin was so helpful and answered all our questions. He made it stress free and was not pushy like at other furniture stores.
I have to say, walking into Ashley home store my family and I were greeted by Mychal Gonzales. He was very pleasant, kind, knowledgeable, ask me what I was looking for didn't recommend anything listen to what we had to say. I will go back because of him thank u Mychal for the help and on being friendly as well keep up the good work.
Pawan was the sales rep that helped us. Very knowledgeable and friendly. Also, very patient with us. They have a big selection to choose from. We are definitely coming back to shop at Ashley Furniture. Also, the store manager Daniel was helpful and friendly. Overall an excellent experience.
This is our first time shopping here. Mychal Gonzales was our sales rep and he was very informative and professional. We will be back for sure. Thanks Mychal
Mychael was helpful and not pushy! Appreciated his time.
Good selection of “value” items. Free shipping but you have to pay if you want them to assemble your items.
Remodeling, but great friendly people. I’ll be back.
Saw what I thought I wanted online and Maria G listened to our needs and helped us find something better. Process was quick painless and easy. In and out in under an hour with exactly what we really wanted. Go see Maria G, you won't regret it.
Great experience. Oralia offered the best customer service
(Translated by Google) Excellent experience. Thank you to oralia for your excellent customer service (Original) Excelente experiencia. Gracias a oralia por su excelente servicio al cliente
After a long afternoon of shopping for a sofa sectional we decided to give Ashley's Furniture Store a try. Customer service was excellent. Oralia went over and beyond to help us find what we were looking for. She was friendly, courteous and honest when it came to our purchase. Our next purchase we are definitely going to Ashley's first!
Pawan gave us very good deal. He I s super professional. We will back again for him.
The assistance was direct and friendly, definitely felt welcomed.
Oralia was kind to explain to us the furniture and the prices to us in English and Spanish. I always go to her to buy our home interior.
Mychal was my salesman and he helped me pick the perfect couch. I am so excited to see my new furniture in my living room! Thank you
create sales associate, very helpful, not pushy. We enjoyed working with Sal very much.
Was very helpful and communicative definitely made my shopping experience great
Excellent customer service!! Mychal is highly recommended!! 10/10!
I went in there looking for couches, even though I didn’t find what i was looking for. I had the best experience there and Ghazal helped me explore all of my options, she was patient, nice, and explained everything in details. I’ll definitely be back.
Great experience with excellent service
I visited this location looking to purchase only a dinning set, but not only did I purchase a dinning set , I ordered a sectional for our home including a bedroom set. I was very pleased to have worked with a great sales person Israel Monroy, he definitely answered all my questions and was very knowledgeable and professional.
Adrian Rivas of Ashley Rosedale, Bakersfield was very welcoming and very helpful. He’s very knowledgeable about their products, made sure that you are getting what you need with the best price and that the furnitures be delivered on your preferred date as much as possible. Shout out to Adrian 👏🏼👏🏼👏🏼
Eshan was very helpful and patient, great service and quick to help!!!!
Hugo was excellent host extremely knowledgeable, and most helpful in aiding us find our perfect fit. Daniel was Awesome. And the AC felt good I didn't want to leave the store.
Have always purchased our furniture at Ashley’s and never regretted our purchases. This week Mychal helped us with two different purchases and each time was great. Patient, understanding and never pushing, we appreciate that. Ask for Mychal next time you shop here. You will not be disappointed.
Very knowledgeable, Maria G was great
We always buy our furniture here at Ashley’s and never regret it. Mychal has helped us twice and got us the best deals, friendly and very patient!!! Definitely recommend asking for him at your next visit.
Mychal Was very helpful and patient. Have purchased furniture with him 2 times and will be back.
Friendly, welcoming, great customer service. Oralia answered all of our questions. Oralia was very helpful and professional.
I received excellent service. Mr. Eshan was very helpfull. I certainly will purchase from Ashley Furniture in the future.
Excellent customer service, Mychal and his team went the extra mile to help out us with a difficult transaction. We will be back!!!
Pawan was great! He allowed us to shop freely, we didn’t feel rushed or pressured into buying. And he worked with our budget!
Thank you for the great service that Helen provided.
Very kind and knowledgeable!
Ishan gave us perfect customer service very polite very nice. This is why we come back awesome experience working out great pricing for us for our budget. Can’t say enough about his courtesy to us answering all of our questions fun loving. OK. That’s what I like the most you’re so loving a good person
I’m updating my review. I had a bed frame that was ordered wrong. Daniel, the store manager, was able to order the correct bed frame. He was so professional and polite.
Aurelia was very helpful, all the sales reps were very friendly, and they have some really nice furniture
Oralia provided excellent service and made the shopping process seamless!
Thank you, Maria Guzman ! She’s a great saleswoman.
Cel was amazing, loved his recommendations for what I had in mind. He was super helpful and friendly, made the process very easy!!
Oralia friendly welcomed my family and I, she showed us different options around the store making suggestions and helping us out! Thanks you ☺️
Oralia has great customer service and super helpful!!
(Translated by Google) The service was excellent, very attentive to our needs. oralia cervantes (Original) El servicio fue excelente , muy atentos a nuestras necesidades . Oralia Cervantes
Eshan did a great job in helping me find what I needed and gave great advice in improving some things I already had. Thank you.
Helen, was great and very positive and professional, I recommend to ask for Helen when you come to Ashley furniture in Bakersfield,
Aurelia was very helpful! We were happy the service, and we're stoked about our new couch.
Went to Ashley furniture today on Rosedale and the sales rep Hugo zavala was great got the bedroom set ordered and it will be delivered this week.. thank you Ashley furniture
Worst customer experience I’ve ever seen. I purchased a table, chairs and a few sets of dishes and got no help whatsoever. They said it’s not their job to help us package and take the items out to my car. They were really rude and got snobby when I asked for boxes to put the dishes in. I DO NOT AND WILL NOT RECOMMEND ANYONE GETTING ANY FURNITURE HERE! I will not be coming back here!!
Went in to the store needing new couches was helped out by cel, he was super patient walked the whole store with us to help us pick a couch 10/10 super nice guy will definitely be going back for future purchases.
Cel took great care of us got a good deal on a couch and table for our new apartment
5 stars for Pawan from Ashley Bakersfield ,excellent attendance,very friendly and profesional 👍👍
Outstanding service thank you David and George
Oralia gave us great service and was very knowledgeable!!
Oralia was very helpful and knowledgeable when helping us with our questions. She was amazing!
They have a great selection of stuff except something you may want may not be in the color you want. Also the salws people jump on you and follow you around which i fond kind of pushy like car salesman
Salesman and supervisor was great with the service. Not able to do business with the company since they are unable to haul our old mattress & box spring away after delivery of the new mattress and box spring. Had to do business at another company.
Mychal was very helpful. Best customer service. He made looking for furniture easy especially in my style !
We got a new beautiful couch and had the best help from Maria aguilar!
Im not sure but do I have to shop first?
It was amazing experience and we left with 4 pieces of furniture! Geraldo is a gem and was patience with us while we looked around and changed our minds several times. :)
Hugo was great. He showed me a phenomenal recliner that is good for your back, which was perfect for me. I’ve had several back surgeries and when I sat in the recliner, I could immediately feel the relief on my back. I’ve been looking for something like this for sometime now, and w/Hugo’s help we found it. It was the 1st chair Hugo showed me and I was impressed, but continued to look at other recliner as well. After looking about for 45 minutes, I went back to the recliner that Hugo showed me when I 1st came into Ashley’s, and that’s the one I ended up purchasing, along with a few other pieces. I appreciate the fact that Hugo asked me to look over the store and didn’t follow me. He let me look w/o Pressuring me to buy, buy, buy. It was an amazing find, and amazing, “ Customer Svc “ Thank You, Hugo .. 🥳
My experience with the store was fantastic, including the salesperson she was very knowledgeable about the product and very nice, Daniel who’s the store general manager, he was very helpful very friendly, i will continue buying from this store in Bakersfield
Spent almost 4k on a couch in large part because they have a “great” warranty. Started having issues about month 9 and called and scheduled them to come out 3 different times and no one showed up. Then called again and of course our warranty was up. Pretty sneaky way to treat a customer.
Wow pushy salesman and price were hi. We left without buying anything thing from them.
(Translated by Google) Very friendly and good prices (Original) Muy amables y buenos precios
Maria A. was an amazing sales person. She answered all of our questions and was very professional and friendly.
Frank greeted my husband and I at the door. Frank was friendly, professional, and listened. He was not pushing or aggressive with his approach to 'sell' us something we were not interested in. At the end of our visit we felt very satisfied with the service and quality of the items we purchased.
Eshan and Daniel, thank you for the incredible customer service!! You both were so helpful and made our shopping experience enjoyable and efficient! We appreciate your insight, recommendation, and attention to detail throughout the process. Looking forward to receiving the beautiful furniture purchased! Thanks again!!
Horrible. Delivery was late. The bed frame looked sturdy but only lasted 2 years before it started breaking down. Warranty takes forever to fix it. It’s over priced for cheap furniture. Save your money & go elsewhere
Very accommodating and friendly
Eshan and Daniel, were great plus patient, and worked with us on best couches matches for our new house, then I asked about tempur-pedic mattresses and got an awesome deal on the whole package. We spend at least 7 hours sleeping, might as well invest in a great night sleep …..two month later, my “all inclusive bed still not sync with the tempur software
Great Store was beyond satisfied
My wife and I were in the market for a new bedroom set and visited a few popular furniture stores in town. Ashley won our business with ease. It started with a warm welcome and non pushy approach from sales consultant, Joshua Foote. Joshua went over various products and pricing. He addressed concerns and went over pricing and finance options. We then met his manager Daniel, who was just as amazing. I got the best deal out of all competitors. These two men went above and beyond. It’s also worth to mention that as we walked around the showroom floor everyone was professional and courteous. Best furniture store in town!
I would like to thank Maria Aguilar for her customer service. She was very friendly and understandable. She really helped us out on our buying process and took her time to answer all of our questions.. Truly went above and beyond to our expectations.. Thank you to Daniel Jones he really helped us out on the whole buying process and really helped us out … Totally recommend both of them… You won’t regret it…
The service is great. Staff very helpful on navigating our couch needs. They are remodeling so it has some construction going on. But still fully stocked and wide variety of furniture.
I had the best customer service from Frank, he attended me very well at the store, then he still texted me to make sure everything was going smoothly, with my delivery! You don’t receive this kind of service anymore, thanks Frank for all your help and great service!!
Such an amazing experiences very helpful!
Great service,friendly
Great customers service by Daniel and Eshan they went above and beyond for us. They made my mother very happy. They were incredible, I will recommend to everyone.
Maria Aguilar was amazing
The worst furnitures , customer service and manufacture .. my furniture came all wrong since day 1 .. the technician came and told me that they were badly done.. they call us back and the technician said that everything was ok and nothing to do about it .
Everything was good, as usual
Great salesman and handled the transaction promptly
My husband and I went in the store and asked the representative at the front for captain’s beds. He said the store didn’t have any, so we left. I had to go back into the store to use the restroom. As I was being shown to the bathroom, I noticed a captain’s bed right in front. So, I called my husband back into the store, and the same representative, Markus Z led us to the restroom, and then he showed us the bed we bought. After the original claim that the store didn’t have anything, he was very nice and very professional. The whole transaction was done with minimal issues.
Very efficient and found what we were looking for. Great service.
Thank you David for your time
In-and-out. Found what I needed and the salesman was very helpful.
So I been looking to buy a sectional for a while now and I ended up coming to Ashley. Paul had showed me a few and was super helpful and knowledgeable and was not stalking me all over the store like I had been in the past. Thanks for helping me get a great deal Paul!
Went in to look at some recliners. Marvin helped us and was very knowledgeable and made sure that we saw what different options there were. He did not push a sale on us and was a pleasure to work with. We will definitely be coming back to Marvin in the future.
We came to Ashley’s to purchase furniture for our new home and Paul was very helpful, communicative and patient. He took the time to listen to us in regards to what couch we wanted and what concerns we had with previous purchases, he helped customize our couch and had superb customer service skills. Definitely recommend him if you’re in the market for new furniture.
It's overpriced, that's for sure! Make sure you do your homework! They make you feel like your getting a great deal until things went south like pushing the blame on us when the product never came even with confirmation "three times" the store manager made a ton of excuses and would not make up for the mistakes and lies! We even had proof from text messages on the confirmation and again made excuses with NO results of even doing whatever it took to value us as customers! We even paid upfront in cash. No one even tried calling us back to find out what happened and keep us as customers for life. Now, it will be the exact opposite where word of mouth goes alone way!!! What is sad is that when we went back in for a refund, the store manager never looked us in the eye or even acknowledged us as people. We could have been very angry and even made a scene, but we kept our cool and see if that would have made a difference. Unfortunately, being nice and respectful made it easy for them to sweep this under the rug and see who next they can rip off. By the way, we found the same furniture for $500 less and way better customer service. What a concept!
Paul was very professional and polite ! Will definitely recommend him to someone who is in need of furniture!
I received assistance from Paul, he was extremely helpful, friendly & definitely had patience with me since I couldn’t decide on what I wanted. I was able to find what I was looking for and he explained everything in detail. Will definitely be going back to get more things for my home.
I was very satisfied with Eshan Herat. He was very helpful and professional. I will be back for more business.
Mychal was very helpful with the purchase and very knowable. Made the whole process very easy and not stressful!
Paul was very helpful in all the furniture we got. Along with finding the best mattress that fit to our sleeping comfortably. Anyone goes to Ashley’s definitely see if Paul is available.
Mychal helped us out and got us a very good deal. We were pleased how he did not crowd or make us feel pressured in the store, answered all of our questions and carried himself very professionally. If you are at the store, ask for Mychal!
Mychal was pleasant and friendly. Helpful and patient to show us around and explain the details of the furniture and cost. We were happy with our experience and purchase.
I came in looking for a bed set Thank you Paul for helping taking your time being so patience Totally recommend Paul.
Paul at Ashley's was extremely helpful in our search for a sectional. He provided us with great information and was very patient with our search. Will be returning for our future needs. Thanks Paul!!
Paul was very helpful and was very informative.
QUIK and fast process thanks Paul see you on the next one
Paul was very helpful and patient. Very knowledgeable about the furniture.
Joshua is a very friendly & knowledgeble salesperson.
Marie G was wonderful to work with. They had so much to look through. I found exactly what I needed with the help of Marie
Paul helped us out finding the right living room set. I highly recommend finding him in store.
Paul at Ashley’s helped us out. We were able to find exactly what we wanted, with his help
Love Ashley Furniture! Mychal G was very helpful and so nice! We are repeat customers of his.
I've been a long time customer at a different furniture company, and couple of months ago Mychal went above and saved me a lot of money I came back for a different sofa room. Mychal took the time to make sure what I was interested in is exactly what I wanted. Mychal moved things around in the store to see the whole picture. I highly recommend Ashley and Mychal. Mychal made sure everything was in stock. He deserves a 20 out of 10, exceptional service 👏 Denise
Maria G. helped me find a couch and coffee table for my first apartment! She was very patient and helped find the perfect fit for me. I will definitely be coming back to Ashley Furniture for future home purchases. Thank you Maria G!
Paul was very patient, friendly & informative on what we wanted. He did not hover but kept an eye on us as we looked around and answered all our questions.
Paul was awesome! He was very helpful and did not make us feel pressured like a typical salesman. He was very informative and whenever we had a question he was close by but not breathing down our necks. In addition to the helpful sales people, the prices were very low compared to other places. I would definitely recommend this place to anyone looking for quality furniture.
Helen Waring was very patient and helpful! I love the pieces I bought and she helped with the whole process!
Paul was very helpful and helped us with any questions we had great service and a great attitude
Great customer service from Mychal very welcoming and helpful. Highly recommend shopping at this store.
Had a great experience shopping for a couch Marvin was a great help
Tameka was GREAT!! She helped us get what we were looking for!! Would definitely buy from her again!!
Maria A. Was very patient and kind to us while we shopped around the store. Offered us insight into the different styles and availability. I would not hesitate to shop at this store. Make sure you reach out to Maria A. She will help you put tremendously!! Thank you.
Paul customer service was great
Paul had outstanding customer service and was extremely helpful with our furniture purchase.
Mychal helped me pick out furniture for myself and my daughter!! He has great suggestions and was easy to work with!
Mychal was a great help and friendly, we’ll be doing business at Ashely’s remodeling rest of house. Great service
Paul and Olivia are great ! Paul is patient, understanding, great customer service, friendly, ask for him when you get here. Makes sure he stays in your budget, he’s amazing !
Paul providing excellent customer service and was very professional
Paul was really professional on everything I just needed a night stand for my son and he helped pick the right one thank you Ashley’s for having people like Paul working there that’s why I keep coming to you guys to buy all my furniture
I went to Ashleys furniture store looking for a bedroom set for my daughter, Paul greeted us at the entrance and I let him know exactly what I was looking for and helped us with what we needed. He was very helpful and very respectful and did his part of the job very well.
(Translated by Google) Excellent service, very friendly, respectful and cordial They explain everything about financing and answer any type of question in a good way And has done everything possible to help you George and Maria G excellent sellers 🍀😁😁🎉🎊 (Original) Exelente servicio muy amables ,respetuosos y cordiales Te explican todo a cerca de un financiamiento y contestan de un buen modo a cualquier tipo de preguntas Y ha en todo lo posible por ayudarte George y Maria G exelentes vendedores 🍀😁😁🎉🎊
Maria G was very helpful since the beginning specially since it was our first time buying furniture and George was very nice on all the help that he provided us to be able to get our entire purchase
Paul was great - knowledgeable and helpful - got me a couch quickly and with no hassle.
Came in to Ashley to furnishe my new home. Helen was very helpful giving us our space to look around the store and provided us with information about each product. She made the buying process smooth and easy.
Mychal Gonzales, our sales person, is wonderful. He was very personable, professional, kind, courteous, funny, and truly interested in us as a customer and delighted in what we were looking for in furniture. He is way more than patient and took ample time to show us everything available to meet our needs. Until next time... Consider yourself our Ashley sales person! Thank you Mychal
Paul did an incredible job, appreciated all his help. I will look for Paul again at Ashleys.
Extremely Satisfied with Paul great service. Very professional
Mychal Gonzales - Really appreciate his expertise and knowledge. Very satisfied with sale
I have gotten all of my furniture at Ashley's, as a returning customer I have a better experience every time I come back. If you need any help Maria G is your girl to go to.
Paul is so helpful!
Hugo, is amazing very attentive and NON-PUSHY!! Love it. Answered all of our questions and
Hello! I came into the store around 3:30pm, instantly greeted by Pawan Bhullar. He explained the current offers, helped direct me to the sections, and let me walk around the store with my family alone, which made it more comfortable. Pawan helped us with the financing and purchase of my new couch!
Paul and Kelly, were amazing and great to work with. Please ask for them for all your furniture needs!!!
Mychal was very helpful in helping us find a dresser for our bedroom! Definitely recommend!
Matthew was an amazing help when we went to get a new mattress!! He knew his stuff and gave us 5 Star service! 100% recommend and will bee back!
Paul gave us great service.
Paul is very nice, informative and helpful not pushy and available when I needed him.. thank you
Paul was very helpful and made it effortless with my purchase. Shopping experience was great.
Great overall service from the sales rep Paul. Very professional and to the point. We were in and out.
Paul, was great help with all questions overall great experience. We got a good deal.
Paul showed us around the showroom. Helped us find what we wanted. Thank you!
Purchased a dining room table today and Paul helped me. Excellent salesman!
Totally recommend Ashley furniture, they were awesome. I had a great experience. Marvin and George were so helpful and helped me find the mattress I was looking for. Thank you Marvin and George!!!!
Paul was great help, helped us find what we needed!
Worked with Paul throughout our search in store and he truly provided exceptional customer service in everything we needed for our home.
Maria G was so helpful, personable and made everything so easy!! Yay!
Great service.. Eagan was able to help us and was real nice and helpful on our search for dinning room chairs. I really appreciate his help…👍
Mr. Eshan helped us in every possible way, it took us two appointments to finalize what we wanted and he was very calm and patient with us. Also got us the best deals, we are very happy and satisfied with their services
Adrian treated us like family. He was able to break everything down for us, he gave us time and helped us make the right choice for a new bed. We were very pleased and will continue to do service with them. Wonderful costumer service.
Paul did a great job helping me to find an excellent recliner
I entered Ashleys Paul gently approached me, without hesitation he assisted me and accommodated my needs. He moved furniture around so I could get a good visual. It worked. His efforts were great appreciated.
Very helpful and knowledgeable..
George and Paul helped me tremendously. They are amazing! We needed to refurnish after a fire and the were excellent!
Jorge and Paul were awesome!! They were very helpful.
Back in December we purchased a dinning table and Mychal G made the whole experience so much easier for our first time visiting Ashely’s. We now visited again and we were so happy to see that Mychal was still there he provides excellent customer service he is very helpful his energy is very positive he is very patient, very informative and offers us the best of the best furniture. Due to his attentiveness we will be visiting Ashely’s again. Thank you Mychal for your dedication to your clients you’re the best !
Quick, easy , and efficient service. Our sales rep Mychal was extremely helpful. Would highly recommend him to our friends and family.
The salesman Pawan was very courteous and helpful. We will be back in future for him again.
Cel is very professional, and very patient. Thank you for helping us. You can expect us coming back soon.
Paul Rodriguez
Paul was extremely helpful and very kind.
Paul was awesome to work with. If you need anything get ahold of him.
Maria G has been so amazing and helpful! She is so personable and kind, and took care of my mom and I when we bought a dining set. She’s the absolute best person to work with! It was an honor to be helped by her 💖
Paul was excellent I was upset I wasn’t greeted and spoke with the manager and Paul took over and this rest was history, more than helpful, down to earth and professional great customer service
Ask for Paul!!!! He helped us get the couch we were looking for!! Best experience
Paul was great today!! He helped us get a sofa that was exactly what we were looking for. Great service. Looking forward to coming back.
Zech Luevano was very helpful in helping my wife and I in the want/need of the price range that was desired as well as very knowledgeble in the product that was purchased.Overall great experience without the pushy sales man tactics.
Paul was helpful and straight to the point
Paul was such a help and was very nice 👍🏼☺️
I recommend to buy your furnitures at Ashley Homestore in Rosedale. Not only do they have good quality at a reasonable price furnitures but they also have excellent customer service support. Kelly at customer service desk greeted me with a smile, was courteous and very helpful. I requested if I can have my furniture delivered before the scheduled date. Kelly went out of her busy day to help me speed up my delivery. Thank you Kelly. Couldn’t be more happier. Thank you for the excellent service you provided. I will come back to this store again for sure.
Paul did a good job explaining the items to us, the advantages for the mattress
My experience was great my children and I moved here to Bakersfield starting completely over I got a whole house for under 4000 the staff was great and the representative that helped me was very patient and helpful I'm so happy I choose Ashley furniture thanks
Thank you Paul for the help today. I had an amazing experience, and you were very helpful with helping me furnish my home.
Went in looking for a good mattress since i am having surgery soon and spoke with Cel at this location he helped me get the perfect mattress to fit my needs post surgery. And managed to have it delivered just in time before my surgery
Ethan is the best sales person we have ever met... Than you Eshan..!!
Loved the entire President’s Day sale! I even won $500 to use in the store as soon as I walked in. Adrian was amazing. The manager makes you feel right at home as well. Bought couches, a trunk, and an accent chair because everything so beautiful here. Thank you for your excellent service.
Came in to the showroom to get a new bed, and Paul was very helpful. Lots of great options at different price points. Will definitely return here in the future.
Adrian was so helpful and so patient with us today. We are glad we came, and grateful to have left with amazing furniture choices. Thank you Adrian and staff for such a great experience. We love Ashley Furniture!
Paul gave us an excellent service, very patient and always offer options which help us to make good decision on our furniture purchase, I strongly recommend him for your next purchase at Ashley furniture
(Translated by Google) Very nice furniture (Original) Muebles muy lindos
Ashleys is always very nice and clean. Cel our salesman was very helpful and friendly.
Paul was very helpful......help me with all ???.thank u Elisa lopez
Frank is the man!!!!!!!! Fast and honest best salesman ever.
We weren’t expecting to get furniture today, but, walked in and won $500 off any purchase! Maria A. was awesome and absolutely helpful! She answered every question we had. Will be back for future purchases. Pricing was the best in town we’ve found so far!
Mychal was great, he helped us find the perfect sofa for us, and he also helped us a lot with the price! 100% recommended!
We have bought furniture here before, and probably would again, but found a better deal elsewhere. The salespeople can be a bit pushy, but that's at almost every furniture store. They do have a very big selection of furniture that is actually a normal, modern style, unlike some of the other gaudy, over-the-top places we visited.
My girlfriend and I walked into this location and were greeted by Zac, who helped us during the entire process. He is an excellent employee who provided us with great furniture recommendations and was patient with us during the entire visit. Highly recommended if you’re looking for great customer service.
Great customer service from Zac!! He was patient and didnt rush us, wasn’t pushy at all and let us take our time ( we were indecisive ) , super helpful and would recommend 10/10 !!
The service here was very friendly, they accompanied us whenever we needed help, especially Paul Rodriguez. He helped very much and was very friendly. Provided a very comfortable atmosphere.
Trying to find a mattress is super hard and stressful! Cel and the manager on duty were super patient walking us back and forth to the same mattresses while we laid on them for what seems like eternity to find which was just right for us. The entire purchasing process was easy and great. I would definitely come back for more purchases.
Marvin is the best! Look for him if you’re shopping here. We had such a great experience with him again- he’s super informative & helpful.
We dealt with Paul Rodriguez today and he was so friendly! He was so informative and awesome! We'll be back to purchase a recliner and when we do, we'll look for him!
I came in with an idea of what I wanted, Paul helped me make my vision a reality. The whole process was nice and easy.
Mychal Gonzales is awesome sales associate. He work with me throughout my process. He also gave me some decorative ideas. If you come in ask for Mychal.
Amazing customer service! We were shopping for a mattress and set on a budget once we walked in we were greeted by Marcus and let him know what we were shopping for he lead us to the mattresses once seeing prices for them we let him know right away thank you but we are set on a budget and this is way out of the range he made it a priority to show us other options with that being said we ended up finding a great mattress in our price range and getting it even $200 cheaper than it originally was I’m assuming because of Presidents Day sale overall it was a great shopping experience and we’ll definitely be returning.
Mr. Josh was amazing. He was a fairy fairy informative. He showed us all our options and then some I will definitely be telling my friends and family to come here and ask for him. Thank you, Josh.
Thanks Paul. You had a lot of patience with us. Definitely one good employee on the Ashley team. Very knowledgeable of each and every item we were interested in.
Maria G gave good customer service
Eshan was very helpful during our process, very nice and respectful and made it very easy for us !!
Maria G was an amazing helper. From the start she approached me and got me situated with all I needed. Thank you so much
Joshua at Ashley furniture Rosedale hwy Bakersfield location,was awesome and not pushy at all!! Thank you for all your all your help. I will be returning soon!
Marie G helped us and she was the sweetest and funniest. Very helpful and made sure we were completely satisfied. Her and the manager were the best!
Maria G and Daniel !!! Absolute best costumer service !! Wouldn’t go anywhere else
I was helped very much by Darnelle
Hugo Zavala was amazing and he helped my mother get her living room set.
Zechariah and George were very helpful. They let us explore a lot of mattress options, and didn’t push aggressively. It was a very pleasant experience. Definitely a great place to shop for mattresses/beds.
Francisco was an amazing and professional help. He needs a raise and a promotion asap. He made our experience great and his performance reflects well on all of Ashley’s furniture.
Maria G was wonderful in helping us find our furniture for our new home. She was willing to help us work on pricing and getting us what we liked. She was very thorough and informative. Very professional and kindly spoken. We loved working with her and would highly recommend her assistance to anyone.
Best service and purchase working with Matthew Tafoya. Came in for sectional and came out with full living room. Great experience
Sales staff was very kind and helpful. I fully recommend. Ask for frank he did a great job.
(Translated by Google) Mary G. (Original) Maria G
I purchased two chairs and less than 5 weeks in, one had a persistent squeak. My salesperson Maria worked with me promptly and Steven came out to check. After some adjustments, no more squeak! I appreciate the good customer service and communication as this situation could have gone a negative route. I gave 4 stars only because the chair wasn’t perfect from the beginning.
I love my new dresser! Hugo helped me pick the perfect dresser and was very patient and helpful.
Adrian was truly amazing salesman. Gave us all the information we needed with a great personality. Gave us a great price than other competitors. Thank you Adrian! We will buy more furniture with you in the near future! I am happy with our purchase and experience. I strongly recommend everyone to ask for Adrian!!
Great customer service and plenty of selection. Cel was helpful and answered all questions we had. Great deals Dans payment options to fit whatever your budget might be.
One of the best employees very nice customer service her name Shasha
Pawan was great; he gave us space and time to decide with very helpful guidance when needed.
As a returning customer every salesperson has provided excellent customer service. Cel, has helped us twice this year so far. He guides us with finding the right pieces and the must haves we search for. We will likely be back for other pieces we need for our home.
Maria G was super helpful and made finding what I was looking for a breeze. Great customer service!
Helen was very helpful, we enjoy the simplicity of the experience. I recommend Helen as your sales advisor. Thank you Helen!
I really recommend Frank he was really great helping find the right bed I really recommend frank To help you find your furniture great guy go and ask for frank he’s your go to guy.
Adrian Rivas was super helpful with purchase of L shape couch and recliner. He will be my go to when making next purchases. Thank you Adrian and Manager George......
Sasha was very helpful and extremely nice. she helped me to find exactly what I wanted.
Adrian was very helpful and attentive. I had a positive experience with his customer service skills/politeness. Definitely will be coming back.
Adrian provided excellent customer service. Very pleased with our purchase today.
Adrian was very helpful and detailed with all the questions we had for him. Excellent customer service! 👌
Easy and straightforward Nancy is the salesperson you want to talk to!
Had a very great experience with Maria. Very attentive and provided great customer service.
Joshua foot was amazing, super patient, I had a great experience and will forever have a furniture store I enjoy shopping at after meeting him thank you
Great experience! Found just what I was looking for and had wonderful help.
(Translated by Google) It was excellent for the help Maria Aguilar for all your help and thank you very much (Original) Estuvo excelente por la ayuda Maria Aguilar por toda su ayuda y muchas gracias
We had the best experience at Ashley when looking for a sofa and night stands. Pawan was knowledgeable and patient with us. He kept us happy during our visit. Definitely ask for Pawan when coming to shop at Ashley Furniture. I will be coming back for future purchases!
Joshua Foote was our sales rep today and he is so personable and so sweet! Very very patient and helped us make our furniture purchase a breeze! Thanks Joshua!
Thank you Maria for a quick and seamless transaction!!
Celerino gracia helped me choose a living room, super helpful and nice
We had the best experience at Ashley when looking for a mattress. Manager Daniel Jones took really good care of us. Not only did he have a lot of knowledge on the tempur-pedic mattress I was interested in, but he just was so approachable and shared laughs with us too. Definitely made the shopping experience a whole less tense. They have a great staff and Daniel was awesome! Ask for him if you need help looking for a mattress or any other furniture!
Wonderful experience with Daniel Jones, very professional and knowledgeable about any questions we had! Throughly a great guy!
Helena was very knowledgeable and helpful with the transaction we got everything we needed in our budget.
Hugo and George were great!! Totally loved there customer service!
Frank and Jeorge were awesome at helping me with all my requests and needs for my living room and dining room….
Very pleasant experience with Cel. Helpful and knowledgeable. Thank you
We had lovely, helpful service when we were looking for our recliner. Thank-you.
From the time I walked in to the time I left, I was treated with awesome service. Maria G. greeted me as I walked in an with a genuine smile an asked was there anything she could help me with, I told her I was looking for a T.V stand an showed her style I was looking an also that I was in a rush, with any hesitation she showed me several things an got me exactly what I wanted. She made it clear she will keep me updated with my delivery an so forth, she made sure I had her contact info incase I needed anything. Thank you Maria for your excellent service in such a great timely manner
Really fast ,to the point Maria G and George helped me i will be back to get more 😃😃thanks guys
Maria A and store manager Daniel were amazing to work with. Quick and accommodated all of my needs. I would recommend this store (not Palmdale) to anyone looking for great service and plenty of furniture options.
Very good experience with purchasing furniture for my home. Sasha and Helen we very helpful and knowledgeable and courteous.
Great service and informative on the product! Thank you Pawan for selling me and answering all my questions.
Pawan Bhullar service representative, his service was extremely extraordinary. Made my purchase very comfortable. Due 2 those factors, I will not only return but I am in hope that I will work with him again..
Knowledgeable service
Faith is always amazing !!! Super helpful, professional and is always on point with her recommendations for both product and warranty’s . I wouldn’t want to work with anyone else in regards to furnishings for my home !!!! Thanks Ashley , and Faith!!!
Cruze and Pawan were very helpful and made the process fast and easy. They helped us get a good deal on quality furniture.
Faith from the Bakersfield location was such a big help. Welcoming, sweet, and helpful! She really helped me find the perfect coffee table, bar stools, and tv stand. She knew exactly what style I was going for. I was in and out. Highly recommend this location. Ask for Faith!
I purchased a furniture set with the protection plan in September 2017. I was told I would get a gift card to Ashley furniture for the protection plan cost if I never filed a claim for the 5 years. Well, 5 years has come and Ashley headquarters says that's a location based offering and this Ashley says they don't offer that so I got tricked. The salesman was nice and I love my furniture but being deceived to make a protection plan sale seems immoral.
Maria was extremely kind to me the minute I walked into the store. She explained the layout of the store to help me quickly find my preferred shades and style. She was patient as I toured the store. Maria was diligent about providing information on discounts, delivery process, and how to make the best use of my options. I highly recommend asking for Maria when visiting this location. Thank you Maria for your professionalism and kindness.
Great service from Helen. She found exactly what I was looking for and offered financing options. Ask for Helen!
Manager Jorge and employee Maria were very helpful.
Denelle’s customer service was impeccable and she made my purchase today delightful and super easy. I would definitely be using her again and would highly recommend her. Kevin M.
Pawan bhullar was extremely helpful and patient with me And my indecisive teen daughter lol I loved everything and will be a repeat customer thank you pawan Bhullar
Great costumer service and a beautiful selection with great prices. Denelle was wonderful and very knowledgeable! Will definitely be back again!!
Denelle greeted us at the door. She was so nice and helpful throughout the entire transaction. She was patient with us as well. I would def recommend you request Denelle for your next purchase at Ashley. 10/10.
Maybe it was just us, but we feel like it was bad customer service. Every guest that was there had an sales associate, but we didn't. We just walked around and looked and every few minutes someone will check to see if we were doing ok. I didn't feel comfortable and definitely not comfortable buying anything. Even though it was a nice place. We just walked out and I don't think anyone notice. I think our supposed to be sales associate was Marie, but I just saw her talking in the back. Maybe because we're African American. Like I said, it could of just been us.
Amazing customer service by Denelle
We had an excellent time at Ashley furniture today. Pawan bhullar was very helpful in finding the perfect living room set! We will be back!
Stopped by Ashley’s furniture to possibly get a new sectional for my house. My family and I were greeted immediately with a smile by Maria G who helped us pick out the perfect couch for our home! Walked me through the the process and explained all the detail perfectly. Thank you for the great customer service!
Hugo was such an amazing salesman. He first greeted us at the front door and walked us through to a new bed, mattress, and 2 beautiful tempur pedicure pillows. Hugo was so patient with us as we tested almost all the beds in the showroom. Thank you so much for being so hardworking and helpful. Your professionalism and customer service skills will be the reason we will be back to the Bakersfield location. Happy New Year Hugo!!!
Had such a great shopping experience with salesmen Pawan. He gave great customer service. I really appreciated how attentive he was but also gave my spouse and I some space so we can decide what we liked. We will be coming back.
We came in to get a new mattress and Eshan was great from the very beginning to the end.
Mari G was super helpful.
Sasha was great and helpful. Ask for her when your here you won’t regret it.
Maria Guzman provided Great customer service! Very patient and informative.
Great customer service when purchasing very friendly
Joshua was excellent! Great customer service.
Awesome service
Maria a, was very helpful and very pleasant. I new what I wanted and she helped me make my final decision.
Christina Faith Martin was an excellent sales rep and helped me find and purchase my complete bedroom set.She was friendly helpful and I would recommend her to all my friends and family. I will also go back to Mrs. Martin for future purchases. I am completely satisfied with my experience and purchase.
I recently had to replace my furniture due to a fire. I first went into Ashley about three months ago and purchased two bedroom sets and a dining room table. I was working with Frank. He was so kind and helpful. I was obviously overwhelmed and he did not push me, but instead gave me a lot of information. I also needed to replace my couches and sectional for two other rooms. I called him the other day because he had given me his card. He told me he would be at work today and give them a call. He did remember me from my previous visit three months ago. I forgot to call before I went in today, but he was available and came and helped me immediately. He showed me numerous sets of furniture. He explain the differences. And again he didn’t push me. I made another purchase. We’ve arranged everything from both purchases to be delivered on the same day. Frank and George were both very helpful. I greatly appreciate Frank and all his help!
Fantastic service! Maria Aguilar & George Hernandez spent hours between our two visits helping us to figure out what we wanted. They were so patient with our indecision and knowledgeable about all of the products. We finally made a choice and are super excited to get our new furniture.
Faith was very nice bougth reclining chair. Im so happy i will come back see Faith.
Maria G was very helpful and professional! Great selection
I took my Granddaughter shopping for a bed frame. We were greeted with a smile! The sales associate went on to assist us throughout our shopping trip. He was courteous and attentive to our requests! We found and purchased a beautiful bed frame! Our trip was a great success. Thank you Pawan Bhullar for making this first furniture experience wonderful for my granddaughter..
Helen, the sales associate, was extremely helpful and understanding to what I wanted! Such great customer service and people skills that made the whole transaction so smooth and worth while. Definitely recommend Ashley’s Furniture and especially Helen for all your furniture needs.
Cel has a great customer service and the store has great prices 🤌🏼
Great customer service! Fast and easy!😁
Joshua was very polite and professional, he showed us various dining sets and explained how the pricing works. He gave us our space to look around, we will definitely be back for more furniture!
Our sales representative was very professional, knowledgeable and he had amazing customer service skills. Great job
Maria G, our sales person, was very helpful
Excellent service! Pawan Bhullar very patient
Very good customer service from Pawan.
Tameka helped us out and I cannot express the appreciation I have for her awesome customer service. She was patient, kind, fun and very knowledgeable at her job. Customer service is hard at times. She went above and beyond for us. She is definitely a great asset to Ashley Furniture. Thank you Tameka.
Zechariah and Francisco were super helpful. Their recommendations were amazing and I can’t wait for my tempur pedic!
Found a beautiful piece of furniture, friendly staff. I buy all of my furniture here!
Frank was very helpful and kept me informed of upcoming sales on the products I wanted. I would highly recommend Ashley and his service .
Such a beautiful store with so many choices made my experience even better. My salesperson Israel was fantastic. He took his time and answered all my questions. Truly went above and beyond all my expectations for a furniture store. It was a great experience I will definitely be coming back. I have already told my friends and family to check this place out. I mean they must really focus on selecting their staff. DJ joined us as well to see how everything is was going. He made sure my family and I were completely satisfied with our experience even offered us a drink and my kids a snack since it was a lengthy shopping experience. I mean these two gentlemen were just perfect! Thank you so much DJ and Israel I will be coming back soon!
Really great service! Totally recommend Francisco, he was kind and extremely helpful to my family and I. He helped us choose a beautiful bedroom set and the perfect mattress for us.
Ashley furniture and associates were very welcoming. Pawan was the associate who helped us get furniture. He was very patient and welcoming. He allowed us to search for our furniture in peace and very respectful.
Pawan Bhullar is very helpful great attitude very nice. Made our experience a good one.
Pawan bhullar did a fine job helping us get what we wanted. The delivery times were a little longer than we hoped but other than that, it was good.
Great experience as always! Continued 5 star service from Pawan Bhullar! We will be back, thank you for always being so helpful and patient!
Pawan Bhullar was very helpful in talking us through the process and answering all of our questions.
Paean is fantastic!! He is thorough, offers expert advice, knows the products and is very patient. He is a great hospitality guest service agent.
Peter did an awesome job helping us out and made the whole Experience stress free and easy!!!
We went around shopping for new sectional sofa. We were so very happy with the customer service provided by Ashley Furniture. Especially with Pawan. He was very courteous and patient with us. Answered all our questions, then brought over Daniel (the manager) and he was equally awesome. You maybe never felt so NOT pushed to buying something like I did we these two. Thank You guys for the great customer service!
Great customer service. Peter was very helpful and knowledgeable. He made us feel very comfortable. Thank you Peter!
Friendly people, fast service. Would recommend to my grandma!
Maria G was awesome to work with, patient, super friendly, and helpful when it came time to talk out-the-door cost. My wife and I bought an 8 piece bedroom set and will call Maria again when the need arises (hopefully not too soon though, lol, my wallet needs recovery time).
Highly recommend Matthew Tafoya! Awesome experience. Very friendly, knowledgeable and vouches for great steal deals!!! Super happy with our purchase. We originally were only in store for a dining table and left with our dining table AND living room set!
Maria G. Was super helpful with answering my questions and getting me set up with the bed frame that I was wanting.
Karlie is so amazing! She helped us furnish a 2180 sq 4 bedroom home. Karlie made it easy! Karlie handled everything from beginning to end. Thank you so very much Karlie Kinn
Our experience at Ashley Furniture was fantastic. We were greeted by Maria G and immediately taken to where we needed to go based on what we were looking for. She is extremely knowledgeable with an absolutely no-pressure sales approach….Which I think everyone appreciates! Thank you Maria for taking such good care of us and treating us so well~laughing along with us made our experience a lot of fun too!!
great service with peter, helped us get a great couch
Our sales person was very knowledgeable and bent over backwards to assist us in our sofa selection. He was extremely patient and was not pushy at all which we truly appreciated!
Great service! They took care of us after a mess. Mychel worked out a great deal!
We went in today and Mychal G. helped us out. Very friendly, informative and helpful. We were able to get what we wanted at a great deal. Definitely recommend Ashley’s furniture for all your furniture needs and ask for Mychal G if you want great customer service.
The salesman name Mathew at Bakersfield Ca location gave us a great customer service and he was very polite and pleasant with us. He answered all our questions and gave us his Professional opinion which was helpful.
Peter was very helpful and provided all the information i needed to make the purchase of my furniture fast and easy
All is good a manager and seller person is a great person and the company really help tanks
Came in today and left with a full house of furniture thanks to Mychal G. Great deals and a great sales team 👍🏻⭐️
Mychal G. was very helpful and patient with us. We found the bed set we wanted and the process was super easy start to finish. Thanks Mychal!
Great customer service from Francisco, very helpful and knowledgeable. Made my purchase quick and easy. Will be going back for any future purchases.
I usually dread ordering at furniture stores because it takes so long, but Faith made the process quick and easy.
Best service ever ... Francisco help me find what I was looking for.. so knowledgeable and helpful.. I got a new bed for my son... I will definitely go back and get my couches next month
Our sales associate Sasha was amazing and so informative and helpful she made our purchase very quick and easy
Peter was really helpful when we came in looking for new furniture, we told him what we were looking for and he showed us a great variety of options to choose from. He made our purchase easy and gave us a great deal! We highly recommend Ashleys Furniture store here in Bakersfield. Ask for Peter!
Bought a new table at Ashley’s. Maria D. Was very helpful and pleasant to work with. Thank you Maria
Adrian was very helpful and had great customer service. Ashley’s in general has a great family atmosphere. Wouldn’t go anywhere else.
Faith was a very good help with my whole process really recommend and loved the experience so much looking forward to going back !!!!!
We purchased a dining table set and we are completely satisfied with the service and the product. Mychal helped us and he was very nice and professional and gave us a very good deal. We are regular customers of this store and will definitely continue to buy here in the future.
Our sales person Faith was amazing and very knowledgeable. Would hands down work with her again.
We worked with Mychal who was extremely friendly and easy to work with. He listened to what we were looking for and helped us find the sectional that we wanted. We will definitely go back to Ashley's furniture and work with Mychal again for our furniture needs.
Mychal
I’ve had the best service here with Israel! He was very patient with us and let my husband and I talk things over without being overbearing. He instantly knew to just walk away and give us our space and let us come to him when WE were ready. We loved his service so much we came back again and asked for his service to help us buy a tv console. Thank you Israel!!
Our salesperson Mychal was awesome. Great customer service.
Helen was a joy very pleasant friendly give her a raise
Great experience at Ashley Home Store..Karlie Kinn was an incredible help. She wasn’t pushy and let me look around for what I wanted. She helped me with choosing the right color and was very informative. At the end I was very happy with my choice and happy with the price of my furniture that Karlie also helped with. Because of Karlie I will definitely go back to Ashley’s in the future. Thank you…Laura
Maria A. did an awesome job getting me in and out with my purchases and getting me the best deal. Awesome place
Fransisco was helpful and patient. Thank you for being so helpful, sir.
Zachary was an amazing help! Very knowledgeable, not pushy, gave us time to look around without feeling pressured. Ultimately we ended up with a great deal after he worked for us to get a discount on our new purchase. VERY happy. Thanks Zachary and Ashley Furniture!!
Walked into Ashley's Furniture for the first time this evening and was greeted with a nice warm smile. Marvin approached us with ease and made my mother and I feel comfortable. We were looking for a bedroom set and Marvin showed us around and helped us buy the set we have been looking for. Thank you Marvin, we will definitely be back soon for the next bedroom.
Daisy from Ashley’s home store was great, she helped me with exactly I was looking for and was very patient with me.
It was my first time inside the Bakersfield location. I was blown away by the size and selection on the floor, as well as the fact that everything was in stock. Eshan gave us a great tour and ended up getting us a good deal on a bedroom set with a tempur pedic mattress for my mother. He went into great detail about the importance of having the right mattress for your health. I am pleased with my purchase and I will return back to Eshan to make a future purchases. Thank you, Sabah
Come to Ashley Furniture ask for Nancy Morales she was so much experience,very professional if you need Mattresses come see her.
Pawan and staff were extremely helpful and worked with me to get the bedroom I really wanted for a fair price. I highly recommend!!
Love this store.
Mychal was a phenomenal salesman. He helped my daughter and I pick out her dream room and was kind, courteous and wasn't pushy at all. I highly recommend him and Ashley furniture to anyone needing new stuff!
Daisy did a great job helping us and getting us exactly what was needed.
Israel was friendly and professional. I appreciate that he was attentive without being pushy.
Mychal is the sales guy to talk to helpful honest and attentive. Best furniture store!
The sales woman assumed too much. I just had my parents there for support. I might be young but I know good customer service when I see it. That's not it. Tip: Assume the customer will buy everything and anything; don't assume by the clothes or age. Went to Stars furniture and got that same day.
George and Peter were very helpful and courteous. Great team
We had an issue with our furniture, and Michael Bolton was wonderful at getting it replaced right away. He’s a really good manager
Very professional and welcoming! Adrian made it very easy to find what I was looking for, I’ve been to this location a few times and I have always left happy!
Sasha P. has been phenomenal. We 100% recommend her. She was beyond patient with me even though I made her walk the store at least 15 times.
The customer service was good. The product is not holding up that well
Daniel was awesome! It was a great experience working with him and Sandra. They were very helpful. I was super indecisive and they were patient and attentive. Best customer service I’ve had in a long time. Thank You!
Absolutely love the place 😍
I called to ask about a bed I had seen on line. The girl that answered the phone I couldn't understand a word she said. Besides not speaking good English she spoke at about 60 mph. Then she switched me over I waited for several minutes and hung up on me!!! . They lost a sale!!
Cel and Daniel Jones truly professional and worked amazing together. They were able to get all the numbers in the right spot and sold us amazing furniture. If you need furniture come see Cel for sure!!!!!!!!
Excellent selection! Outstanding sales person. Found what I was looking for in stock in store.
Great Customer Service
Its ok not much selection for kid bedrooms
Working with Daniel was a complete pleasure. I had visited the store prior with my mom and now being a first time home buyer, Daniel made the process beyond excellent! We were able to get everything done and ordered the same day! All the furniture I was looking for was available! In the process of picking out the various items, Daniel would move furniture pieces around for us to make sure it was to our liking! He went far and beyond! We can hardly wait to enjoy the furniture for years to come! Thank you ;-)
We had an amazing experience finding our furniture for our new home with the assistance of Sandra and Daniel. They were very helpful and receptive to our needs and went the extra mile to get our items delivered in time. Will definitely shop with this Ashley location again! Highly reccomend!!
This review not to discuss the fact that the couch I had looked at 6months ago is now being sold 40% higher and the only reason I went to the location was to verify the internet info is correct. The issue I have is the salespersons are worse than vultures on a corpse. When I enter the fort and say I don’t need any help and I know exactly what my intention are, I am politely saying please do not follow me around and ask me if I have any questions 5x or more. Please let me linger with my wife sit on couches that cost the amount of a decent used vehicle and contemplate my life on a overpriced piece of cheap furniture. Also, if your going to follow me keep your allergies, old spice, and Mary Kay having to yourself. I cannot help to think that I walked out smelling worse than when I walked in. Manager if you could please let your salespersons that amount to 3x more than the customers to peaceful graze your product and leave us alone after stating we don’t need help that would be awesome.
Bought a 1,100 dollar recliner lasted less than 2 weeks before the .reclining hardware pulled away from the frame .well its been 2 months and still not fixed.
Never buy their furniture protection plan, they alway deny it with intentional damage. All kind of damage proven is intentional easily.😡
We had a awesome experience with Andres Ramirez. He was so helpful we went to look dinette sets and after two hours of him spending his time with us we came home with a new one that’s it, living room set, one chair and some free lamps. The experience with him was so awesome and he was just so down to earth and as we were trying out the different couches he also tried them out with us. He took his time he didn’t rush us what a awesome young man he is. If you go to Ashley‘s ask for Andres he will make sure you get what you need and want. Thank you so much Andres for your time and good luck in your future. The Lopez family
My partner and I had a wonderful experience at the Bakersfield Rosedale Ashley’s because we were helped by Marvin, an Ashley’s representative. Thanks to all his help we were able to purchase our new couches and dining table. Thank you again
It’s disappointing that the sales people are selling warranty/furniture protection coverage for the very thing it doesn’t cover. They sell this when no one clearly has time to read through all the fine print. We specifically asked if our coverage covered rips and tears and we were told yes. This is a bait and switch in my book and extremely unethical. Update: I emailed them immediately and I haven’t heard back from them.
UPDATE: Franks service was still great. However the furniture was bad ! Literally paid 2k for my bed set & it started breaking within 10 months! Biggest regret purchase ever. I went in yesterday knowing what i wanted. Frank was the associate helping me. I ended up with something completely different BUT LOVE IT. Im excited to receive my new bed set.
Daniel and team were superb. They took the time to answer all my questions, were very helpful and knowledgeable, and offered me great quality furniture at a competitive price. My items were delivered promptly and I couldn't be happier!!!
My husband and I came in for the 4th of July sales and the person who initially tried to help us just disappeared. We walked around and couldn't find him, so we asked for help from the main desk area. The man who helped us lied about the prices being listed at 10% off, so we didn't get the sale price, and he lied about shipping, stating everything can arrive in just a couple of days. After the shipping day came and went, we called the customer service line and we were told our items weren't even in Bakersfield, that it would be nearly a month before we could get them. We were so upset we just canceled the order. To be clear: The employees at Ashley suck BUT the customer service people are amazing. The customer service person led us to our items online, where they were listed a few hundred dollars less than the "discounted" items in store. We did end up purchasing items through the website and will never buy from the store ever again. Save yourself the drama and either avoid Ashley altogether or just go to the store to see and touch what you want, then go online and order what you like.
Matthew, Our salesman,Was very kind , And helpful. Thank you for a great experience. Joe Chavez
Maria G. was amazing with pur purchase from start to finish. Knowledgeable and helpful. Thank you for an amazing experience.
Awesome experience!! Daisy was great at what she does, and is very caring and patient with her customers!! Definitely a great furniture buying experience and would recommend to anyone!!
Delivery guys built the outdoor sofa when they got here. I didn't watch them and when they said it was done, I trusted them - I shouldn't have to tell a grown man to do his job RIGHT. I signed and they left. Next day we found bolts were missing, bolts werent put through the predrilled holes, and the front legs of the sofa were never even installed. I'll update this if they ever return our call. I received a call from Ashley on sale day as original post telling me they will replace the sofa by end of week. I'll update once it has been delivered. A replacement was delivered the following Friday. The new couch has all it's legs and hardware. We are happy with the purchase.
Its taking forever to get the bedroom set I purchased in April if this year. My delivery dates keep getting pushed back
Great good customer service
Daniel and Carlos have the best customer service! Very professional and very helpful! Thank you so much! I highly recommend this place. Got your furniture.
Beutiful furniture . Informative and helpful staff, met me st the door to assist.
This place is wonderful and our sales associate Lauren was spectacular. I could not be happier with the interactions I had at this store. It goes without saying that I highly recommend Ashley Furniture to anyone and will never shop for furniture anywhere else.
Extremely deceptive tactics to sell furniture, will never purchase from here again. #220608640 my order number.
Sandra from the Bakersfield store assisted me. She is so welcoming, pleasant and helpful. She’s not bossy, pushy or a helicopter salesperson. I will return to Ashley because of how good Sandra is. Next is bedroom furniture for my son, then onto my dining room!
Best salesperson 👩💼 Lauren. She is amazing personality and she helped us to find the best furniture.
A large selection and I found the perfect sofa. Great customer service.
Great choices in furniture, Just have to make sure it's in stock A couple of good sales people, and a couple that should not work with the public.
(Translated by Google) Excellent 👌 👌 👌 thank you 🙏 (Original) Excelente 👌 👌 👌 gracias 🙏
I’m so very upset with Ashley furniture! I’ve opened up a credit card and purchased a drawer and a love seat which has been paid for fully a couple months ago. I recently purchased a bed set for my son December 26, 2021. I was told it would not arrive until February then April 7, 2022 and now June 16, 2022 this is ridiculous. I want my money back and also cancel my credit line with them . I will do an update once I get a hold of someone regarding this issue.
I went in to Ashley’s furniture yesterday looking for couches and I was welcomed by sales associate Karlie Kinn. Karlie directed me in the right direction and went over all of their current sales and immediately informed me what was in stock. She also went above and beyond to help me get the most amazing deal in town. This was the 3rd furniture store I had been to in the last 2 weeks and I was extremely pleased with the deal I got and I found exactly what I had been looking for. Best part yet, my delivery is Tuesday. Anyone looking for good deals and excellent customer service go see Karlie!
Very bad service zero stars
Nice store just didn't have what we were looking for
Beautiful furniture to decorate your house
Don't ever go to this store they They will scam you never give anything u Order and tell u they have it in stocks then 2 days later they call you its backorder every time u walk in the store they tell u it's 50% off but it's not they just put Double the price
Salespeople were helpful and courteous without being annoying. After an hour long search, we found 2 perfect recliners. They were in stock and delivered in 3days. Our sales rep, Faith, was most helpful and obliging. Only drawback to Ashley's is their delivery fee. $250. I would make arrangements to pick it up myself if you were considering making a purchase
Found a couch I wanted, went in and had trouble the first visit. After a phone call with Jameson in customer service I was encouraged for a second visit. Lisbeth F. was the salesperson that assisted me. She made my visit comfortable, quick and simple. I recommend her highly when/if you visit Ashley HomeStore. She is kind and very professional. I am overly grateful to these two employees and the customer service they provided for me. I will be looking here first in the future.
Best experience, fast and easy services!
We ordered two chairs, one for us and one for someone else. The other chair arrived just fine. Ours never arrived. We were told by the sales manager that we shouldn't even waste our time talking to anybody about it because we were just going to return it anyway. They finally took the shipping cost off and we waited another month. At that point, we called them and they said that the chair had arrived but was damaged. I contacted the corporate office on their website. We were hung up on 5 times online. I finally made the decision to get our money back. I've worked retail and sales for 20 years and this was by far the worst experience I have ever seen. Company wide, nobody cares. We now need new couches and I'll be delighted to spend thousands of dollars which another company. PS Wound up spending $5,000 at Urner's for two couches, a washing machine and a dryer. Super easy customer service and credit check was even easier. Don't shop at Ashley's. They don't care about you. Spend your money with people that care and actually want to make the customer happy.
Nia in the Bakerafield location was a super sweet and very kind sales rep. She was extremely knowledgeable and patient as I was trying to make my selections.
Oracle was fantastic found exactly what I was looking for and price was reasonable financing was easy ty
Horrible experience from the initial purchase, they don't price match their own product,lie about the initial total you'll be paying, products don't last more than a couple of months, no communication(have to wait over an hour on the phone to get a hold of anyone),and refuse to stand by their product quality. I recommend you do your research just as much as I wish I would had done mine. I thought that by shoping with them that I would be getting high end products, but that's not the case. Furniture is falling apart after 3 months, the worst one is the ottoman. Tried to resolve it by having their techs come and all they did was move the cushion around. Now they refuse to exchange or fix it and don't consider it a manufacturing defect. How disappointing that a company this big won't take responsibility over their low quality products. They talk to me as if I had never owned furniture in my life...if it's already falling apart after 3months I can't imagine what it will look like in a year.
You can't give Zero stars and post a review, but this review gives ZERO STARS for the Bakersfield store. The story begins with the Ashley salesperson not having proper training in the use of their customer system. As a result, the order was canceled without anyone notifying the customer. When consulting with the store manager to resolve this problem that his poor leadership created, "DJ", he stated he could not rectify the problem, and acted like I was bothering him with a problem that I created. He wanted us to wait an additional 3 days for his salesman's mistake. His poor leadership did not stop there. He went on to tell me that he has a budget of $27 million (he seemed impressed by this small number, my company budget is $2 Billion with a B), and he can't account for every dollar. In other words, he isn't worried about return business or one sale. He won't be getting any more business from us, we have found BETTER QUALITY FURNITURE at local places. Ashley furniture is cheap MDF made in China. We found FlexSteel at a local "mom and pop" company (DJ also has great disdain for our local stores) for the same price, made with actual solid wood and not MDF. DJ, you should really do your homework before you shoot your mouth off. But, you ditched instead of going to class, and it shows. That's why you manage a furniture store. I hope your store continues to sell a lot of furniture and maybe DJ can post $27.5 million in revenue next year and get another set of steak knives. Well done, DJ!
I purchased a sofa from Ashley furniture on rosedale in Bakersfield. I paid in store $3986.78, which he did a price match from Ashleyfurniture.com. Currently the same sofa is priced in store at $8499.99. I had the couch only 2 weeks and it already started having issues and damages. I spoke with the warranty department. They came inspected, took pictures, and agreed that it needed to be replaced. They told me to go back to the store and speak with the manager regarding the replacement. The store manager told me not to worry he would help me replace it. He asked me to give him a few days and he would call me with the details. I never received a call. He never respond or answered my calls. I went into the store today to speak with him and check my options. My wife choose another sofa which was online for $2700.00 ( which I took screenshots). I showed the store manager (which was the same guy who helped me the first time) and he told me that he doesn’t price match and that it was $5000. So I told him that he did the price match for the first one that I purchased so I don’t understand why he couldn’t price match. Then he lended in and whispered “can I be honest with you? I really don’t care about you.” At this point, I was extremely upset. I couldn’t believe he told me this. I started telling all the customers that were in the store that he was scaming everyone and not to purchase from him. Once I started recording, the manager ran away. I am deeply disappointed from the customer service or lack of I should say that I received from a reputable company.
I have never had a better experience in a furniture store then i have had recently with Ashley Homestore here in Bakersfield, CA.
1) At the time I'm writing this feedback, COVID-19 pandemic is seriously impacting Kern County, and specifically Bakersfield. All hospitals are flooded by patients, and death rates are so high. Unfortunately, the store staff do not use proper masks/face covering per CDC and the state's guidelines. They do not mandate masks for customers, and you can see a very crowded covered area with people without masks. It is an absolutely unsafe place to be in there. 2) They advertised furniture for 50% off while you can see their regular website prices are almost one third of their store sales prices. This store is not a place to be recommended to anyone because of lack of public safety, and unfair prices.
Poor customer service. I wouldn't buy anything from them
DO NOT SHOP with ASHLEY!!! You will not be happy with their furniture so cheap cheap & very cheap. Manager Cruz & Helena not the best staff for store. Losing business because of this staff. You’re on the hold for hours and hours with no response. On top they delivered a defective piece for my recliner couch and it has not even been 1yr and Ashley furniture is not willing to do anything. I also got extra warranty. They are not the best at their customer service and their products are cheap. Be very very careful when they deliver your products when I called them for defective item they literally said why I didn’t call before and basically wanted me to lift my couch to check the damage piece. I’ve several phone calls and waited for hours and still no ones available. We all work Ashley furniture!!!!! Can’t be sitting on the phone for hours for a customer rep plus when phone gets answered they keep transferring back and worth to different departments. What a shame!! After spending over $10k this is the service you get from them. I’m currently still fighting about my defective piece.
Great customer service! Very friendly and helpful!
Very attentive staff. Unfortunately their furniture quality seems to be slipping.
One girl told my mom and I that she needed to order her chairs online then when she tried the people online told her she had to go to the store to place the order someone needs to get they're story straight!
(Translated by Google) Good attention (Original) Buena atencion
Lizbeth Franco helped us choose our front room furniture set and did an excellent job. They had awesome deals for Black Friday and even though there were a multitude of shoppers there... Our sales associate was patient and extremely helpful. We would definitely recommend this location and Mrs. Franco for your needs.
5 yrs protection is a scam I had 2 separate orders and paid 800 dollars for the 5 yrs protection for each order and they can even fix a jour of my dresser and the cushion of a leg rest is a big disappointment and a scam and remember the store gives a 1 yr warranty and nothing but run around when it come to fix ur furniture , please check your furniture when it arrives and get it noted and documented on the spot because they will not help you out as soon as you sign the delivery…I spent 14 thousands dollars on this orders and I will never buy from here again.
I needed a comfortable couch to replace my cheap one I bought online. Yesenia helped me out. She was very sweet and gave me great recommendations. She gave me a great discount too and my couch will be delivered the same week!
Our sales person was very knowledgeable and was thorough in all the information we needed to know. Faith was our sales person and I felt like I was just sitting down with a friend, not just a paying customer Very personable. Enjoyed my experience
Frank at the rosedale store in Bakersfield ca. Was a huge help so friendly and kind! He found the exact table I needed and even showed me around the store for a few other things I’ll be needing in the near future. Excited to continue to do business with him!
Crowded, disorganized and most people were not wearing masks, including employees.
We bought a tempur-pedic mattress as me & my husband both have back problems now but since the salesperson wrongly entered only 1foundation for the mattress instead of 2, we only got one delivered and so we still used the old foundations without problem (though the salesperson insisted that tempur-pedics have "Special" foundation) but we can't return anymore the new unused foundation since i signed already that "all" my items were delivered. Now that the second one will be delivered free of charge (because of the salesperson's mistake and months of waiting for stock), we are left by ourselves to figure out how to temporarily remove the heavy tempur-pedic mattress then the two heavy old foundations and replace it with the two new heavy foundations with our back problems as we wont anymore get help with that with Ashley furniture.
Poor quality furniture with a high price tag. I purchased a couch set that within a year was breaking down as I found out it is made and reinforced with cheap wood. The warranty is also a joke. The appointment to have a repairman come out was 2 months out and he cheaply put screws where they were not needed, split wood with the screws and didn’t bring proper tools to complete the job. His “fix” hardly lasted. So 2.5 years into this furniture and it has had to be “fixed” twice, as I had to go in and repair it also. Don’t shop here, spend your hard earned money elsewhere, not on furniture that won’t last!!!
Very nice experience and super supportive sales associate who assisted us in finding furniture for a 90 year old friend moving soon into assisted living.
I got couches, coffee tables, and a cabinet from here. Purchased them in July and have been trying for the past three months to get a piece that was missing from the cabinet, which is preventing me from putting the cabinet together as it's one of the outer sides of the cabinet. They sent the wrong replacement piece twice, and the third time I contacted them I never got any piece even though they said they were sending the piece. I'm trying a fourth time to get the piece but don't have my hopes too high as now someone is "going to get in touch" to find out why the correct part hasn't been sent. The only good thing is at least the furniture that came put together works and is comfortable, and they send out parts after being on hold for an hour and talking to their customer service. If it weren't for that I'd give them 0-1 star. Also don't try to email their customer service they don't get back to at all. I'm not going to get furniture from here anymore.
Our floor sales rep Ghazal was amazing! Worked her tail off to help us find what we were looking for.
We were told by my daughter and son in-law to go in and check out they're deals. I'm so glad we did. The two sales people that ended up helping us purchase our new couches gave us the right amount of space to look, but were super friendly and helpful when we asked for pricing, availability, and delivery. Marisela? (I hope I got her name right) took the lead in helping us but again without pressure. While (Mike?) Helped close the deal and was great at conversations with my teenage kids which is not an easy thing to do. Overall, we'd recommend this store and they're staff based off our experience.
Got 3 beds and one of them came without box spring so I couldn't use it as expected since now I have to waste time buying a box spring,don't understand why seller didn't tell me to buy a box spring if needed. Is like buying a car without wheels none sense if you cannot use it.
(Translated by Google) The best promotions (Original) Las mejores promociones
Had a chest delivered with the top drawer completely broken. There's about 10 different phone numbers to try and call to get in touch with someone. I was finally able to reach customer service and was told to upload photos, which I did. Few days later, still haven't heard anything so I call back. Was told oh yeah, your photos haven't been uploaded yet. Lady on the phone helped out and said she's ordering a replacement drawer that might take 7-10 days to arrive so let's see...
We went in and we were greeted by Mabel she helped us out gave us all the sale info and we ordered our couch and it was delivered today it took two weeks thank you Mabel for helping us that day we appreciate it and we are in love with our couch.
Went in on Labor Day and they were having a “huge sale” and everything was half off. Well, now I receive emails when there’s a sale. Out of curiosity I looked to see how much our couch was now. Originally they had our couch at 6,999 and on sale half off at 3500. And then gave us a “discount” on top of that. We walked out paying 3,100 which we thought was AMAZING. The actual original price is 3,100. We weren’t given a “sale” at all. They doubled prices and then “gave us half off” To think I’ve been telling everyone to go there. I take it back. I am a bargain shopper and look for the best deals. This was not the place to do so.
Completely and utterly terrible! I ordered furniture two months ago and all items were in stock now two months later after having to reschedule delivery because items were out of stock, they delivered items and still were missing items because they were out of stock. When I went to the store to ask for a pick up and refund of a bed frame because the headboard was out of stock and I can’t use the frame without the head board the sales manager threw the third party delivery phone number and said that wasn’t his problem I needed to get a hold of the delivery service and see what they would do. This isn’t the first time I’ve had problems with this store! I figured the first time was just a fluke but no the store manager is awful and this will be my last time ever shopping with Ashley furniture! Wayfair Carries Ashley brand furniture, for much cheaper, offers free delivery and if for any reason your are not satisfied with your order they are always helpful! DO NOT BUY FROM BAKERSFIELD ASHLEY FURNITURE! The sales manager is HORRIBLE!
Very good
Jasmine was my sales person at the Bakersfield store & she was fantastic. Attentive & helpful without being pushy, she checked in frequently but allowed me to browse without pressure. I was wavering on a piece & she took down measurements & gave me her card. I went home to measure my space & other furniture & returned the following day to purchase.
I spent over $13,000 at this store. Waited 2 months to receive my stuff and they were damaged. The furniture is all scratched and dented and the paint is peeling. One of the leg stand isn’t even bolted in. I had to build an entire TV stand with the shelf’s on the side and it isn’t complete. I’m missing some of the pieces to finish building it. Even though they didn’t tell me anything about having to build some of the furniture myself. I called customer service and they didn’t answer. The guy who got the commission from my purchase said he would have customer care call me back. It’s been over a week and they have yet to call me. Once they make a sale they won’t care about you.
I am very pleased with help received from Kali as well as the managers. My wife and I have been bragging about the service and how everyone was personal and professional. GREAT JOB!!
We bought a sofas and side tables it’s nice but one of the side tables is damaged when they deliver, we try to report it and it takes forever hard to contact .. the service is poor it’s been 2 months since i complained about the damaged side table but until now im not hearing anything from them
We go to Ashley furniture store to purchase a small console table. We find the perfect one and it was priced at 399. We ask if they price match and they said yes as long as it is the same product. Go to 1stopbedrooms.com which is OWNED BY ASHLEY and find the same table for $153. They come back and said because it’s priced that low they won’t price match. Ummmm… excuse me? Isn’t that the point of price matching!!!! I will NEVER buy again from this thieving business.
Horrible, they changed my delivery date 4 times and to top it all off I had to wait 2 months for my couches and bedroom set when I was told the wait time would be 2 weeks.
Pretty nice just everything is so pack together and hard to move someone that's wheelchair bound
Very professional staff huge selection of furniture grate quality and quick delivery and installation
We bought two couches “with the extended warranty” a sofa and loveseat and within two weeks the loveseat armrest stitching had came Unraveled. We called It in and after waiting about 35 minutes for somebody to answer I explained to them what happened and that the couches were only two weeks old they decided to send out a technician. Two weeks later The technician showed up to sew it up… The sew job was OK but definitely not factory “I wasn’t really satisfied with that but I let it slide Because it was pretty close”…So 5 months later I was vacuuming the couches, I pulled off the cushions I noticed there was a rips right next to the armrest “on both couches” on what they call “the deck tarp“ the fabric that the cushions sit on. It had ripped right next to the stitching… I reported this and started a claim with pictures of the Defects on June 3rd..Of course “nobody ever called me back”!!! …I waited for over a month And I had to get a hold of them, because they will not call you back .You will get “no email” “no phone call” you’ll get nothing!! “This is a fact”!! They’re Customer Service is absolutely horrible!!!…. Eventually I was able to get a hold of them around July 7 once again after waiting on the phone for 30 minutes I let them know that nobody has tried contacting me about my claim they have not tried calling me or tried emailing me I got nothing so after reviewing the all the pictures that I sent in they finally sent somebody out two weeks later .. The technician came by looked at the couches and said yes he could fix it And that he would have to order the “deck tarps” and they will probably be here in a month… at that point I told him “I would just simply like to have new couches sent out because THIS SHOULD NOT HAPPEN with a six month old couch in any situation“ . So he called his supervisors and His Supervisor’s said that my “extended warranty” should cover it and I should get two new couches sent out, just call the warranty company and they gave me the number. So I called the warranty company and they told me “the extended warranty That I purchased only covers the outside of the couch nothing to do with the framing or underneath the cushions” … are you flipping serious?!! What is the extended warranty that I bought good for? Apparently nothing!! What a waste of $150 !! So I I had to call back ASHLEY customer service and have a technician scheduled to come back out again to get the part ordered so i am basically stuck waiting for the part to show up in a month and then once the part comes in I will need to schedule the technician to come over and Completely tear my Couches apart to replace the decking on both couches in which when they put it back together it will not look factory it will more than likely be a shoddy job. Because the underpaid technicians really don’t care because they are so busy repairing all the cheap furniture that “Ashley furniture” sold the public that They don’t have time to do it right it most of the time it takes two weeks for them to get out to your house sometimes longer… I will never buy anything from ASHLEY furniture ever again…. “I learned…So you don’t have to make the same mistake” and I suggest if “you did” buy from Ashley furniture that you read your contract completely” .. because they are only out to screw you over if you have defective furniture or it develops a rip or tear or bad stitching coming undone whatever the case two weeks or four months or eight months into owning it it’s all on you. Do not expect any help from them or the “worthless extended warranty division”… they will just keep spinning you around to different phone numbers and pointing the blame at different directions and giving you the runaround hoping you will just drop the claim even if you bought the extended warranty they are horrible company that sells you cheap “high priced” Furniture from Vietnam
Good prices
Sandra Guzman was very professional. She explained everything very well and went above and beyond her duty as a sales associate. I really appreciate her assistance in making the choice of a sofa. My next purchase at Ashley will be soon and I will request that Sandra assist me.
This place has to be the largest furniture store I have ever seen. My wife and I are going to purchase our new kitchen table here and the saleswoman Maria. She was a big help no stress at all.
Friendly sales staff.
Tomeka was awesome. She helped us out and did her job well.
(Translated by Google) Love this place ..... aside from finding what I wanted. The attention was very good, they were very friendly and made me feel special. Thank you very much to Sasha, she is a nice person (Original) Love this place..... aparte de encontrar lo que quería. La atención fue muy buena, fueron muy amables y me hicieron sentir Especial. Muchas gracias a Sasha, es una linda persona
Sales person was very helpful
I was delivered the wrong color furniture back in March. The store manager agreed to exchange the furniture and till this day I keep receiving different dates of when it will be swapped. I’m giving this store a 3 star because I’m hopeful the manager to keep his word.
Sandra was awesome and very knowledgeable when it came to information about the furniture we wanted and how to make it happen. The managers where friendly and the over all experience was painless. I felt good leaving the store after making a purchase, no buyers remorse at all. I highly recommend working with Sandra Guzman.
We are very happy with Ashley Furniture, we just bought living room furniture, it was a great experience, Sasha gave us great customer care, we highly recommend them if you are in the Market for new stuff.
Sales associate was friendly and knowledgeable. No pressure sale. I would recommend and use them again
My experience with this store just continues to worsen. Ordered late March, was told I’d receive my order April 30th. We were ok with it so we ordered. We never received any update. April 30th came and nothing. So we called the store and they said our date had been moved. We had to call them to find out. They gave us the warehouse number so we called them for an update and they said our piece was on back order, something the sales person named Kevin in the store didn’t mention. Anything to make their commission I guess. The warehouse scheduled our delivery for June 8th which is today, but we didn’t receive any call with the delivery time like we have in the past so I called to check on our order and sure enough, rescheduled delivery again. This time for July 2nd and without even notifying us. They are very unprofessional, everyone from the store to the warehouse. Not one apology for the inconvenience at least. Everyone puts the blame on someone else. They have nice furniture pieces, if only their service was the same. I think if the sales people are more transparent and honest, we can’t blame them for the delays. But this guy told us we would receive our order BY May 30th. Perhaps they need to better educate their staff on the terminology they use and consider keeping their customers informed by giving updates on their orders. Especially when they reschedule your delivery. Will not be buying from them in the future.
Good selection of in stock recliners
Nice selection of powered recliners in stock
If I could give 0 stars I would. The whole entire experience was terrible, the only decent person here was our actual sale woman who helped us. We purchased a $2800 sectional in gray, we paid an additional 200$ for delivery and set up, it arrived unexpected 3 days earlier then scheduled while I was not home my mother was, they set the sectional still wrapped in plastic in my living room and left. We got home and noticed it was the wrong color, they brought brown. We opened a claim to get the correct one sent. Was told it would be there in a week, a week later a different associate called to argue with me rudly that they didn't believe it was brown after viewing the pictures. We went in and spoke with the manager and asked for a refund, was told they would pick it up within a week and we could come back as soon as it was picked up and get our money back. It was picked up today 5 hours before the scheduled time, we waited 4 hours to come to the store to get our refund and was rudely told by the manager it's not his problem, he doesn't care what we do and is not refunding us. We are currently out of a couch and the money and I have to dispute with my bank. I would not recommend going here!
The experience was absolutely wonderful. The sales lady Daisy was awesome. It was so easy to get financing. We will never go any where else again. Thank you
Its always nice to get faiths help at ashley on rosedale. Very nice person
5 star goes for the sales associate that helped us when we purchased our living room set. And 1 star for the delivery guy who scratched my front door and ripped my couch. Now waiting for my couch replacement 🤦🏼♂️
Our sales lady Helen was AMAZING she made sure we got the best deal and that we were happy . Great experience
Worst customer service from the sales associates as well as the delivery and the manager. I ordered a mattress that was $3,000 had it scheduled for a date and never got delivered because the delivery guys couldn’t find my home. Keeping in mind that that’s why there’s a GPS. we rescheduled for the following week because their warehouse is in LA. They did not deliver that day either. I went to the store in Bakersfield spoke to my sales associate Faith she said it was a promise that they couldn’t deliver that week, therefore we cancelled and the manager this big fat guy had the audacity to tell me when I expressed my frustration that i needed my mattress because i was sleeping in the floor he said he didn’t have time for nonsense and that i was getting my bed discounted if I agreed to still purchase he was the worst at handling situations and promising delivery dates and yelling. Never purchasing anything from this overpriced furniture place. Take your money elsewhere.
Beautiful pieces and helpful staff
Great services. Guy gave us pointers with what great products which quilty and the best.
I ordered a media center and couch online and it’s been the worst experience ever. The directions for the media center were 100% wrong. And I can’t get replacement parts. The couch has been paid for but has taken MONTHS to get. Don’t shop here. IKEA is better quality and better service. All of this stuff was made in China. Seriously worst experience ever.
I would leave 1 star, but am leaving 2 based on our salesman. Our salesman Frank was nice and answered all of our questions. He sold us 2 bedroom sets for our teens. His “manager” George on the other hand was rude and unprofessional, not to us, but to his employee in front of us. I’ve never seen someone be so demeaning to his employees in front of customers before. It says a lot about a person the way he treats other people. I made a formal complaint to the General Manager as well. If you can’t handle your employee asking for help, maybe you should not be in a management position in the first place or sales at all.
Feel like they lie about shipment dates so you will purchase the item(s), then call you days later to extend it out. Though I should get my furniture in the end, I feel it's a bit of a bait and switch going on here. I specifically picked available/in-stock items, to only have them delayed by an additional 2 weeks from original date. Total of 3 1/2 weeks wait time from purchase date for something that was "in-stock". They sell quality items here, but also cheap stuff that will not last but a year or two. Just be sure you understand what you're buying and the quality of it. I've bought a couch that lasted several years, but purchased a $200 coffee table/end table set which lasted 1 year. Furniture insurance is expensive here and I believe can only be used once per item. Be sure to read fine print and ask for the price of insurance before signing anything as they can sneak it in and not even ask if you want it.
DO NOT BUY FROM HERE !!! Staff was friendly When I went in to look for furniture in January. An associate by the name maria helped me and everything seemed great . I was super excited and happy with my purchase, told my my expected delivery was first week of March . IT IS NOW APRIL AND HAVE NOT YET RECEIVED MY PURCHASE . I have called and been placed on hold several times , it’s hard to get a hold of anyone . They say due to covid they are backed up on delivery . staff will hang up and not call back when I asked to speak with manager . NOT A GREat experience . finally got tiered of it and canceled my order . The whole back and forth was very stressful. I WOULD NOT RECOMMEND AND NEITHER WILL I shop here again .
Real nice as we entered the store, as we were looking around we started to talk to a salesman and then all of a sudden the saleswoman who greated us came over and told the salesman she was already helping us even as we told her we were just looking. I felt sorry for the salesman and thought it was rude how she acted. We looked at some more furniture, left and went somewhere else and purchased a new couch and loveset for 1/2 the price. We won't be returning to Ashley Furniture after this experience we had there today.
It was awesome. The agent who helped us was really nice and gave us good insights on how to choose furniture.
I found the exact dining set that I didn't know existed but fit with the rest of my furniture so well! I had looked for and found something but needed to look one last place before settling for "pretty close". When I entered Ashley's Furniture showroom Shannon Cox greeted me and took me right to my new dining room set. The 50% off sale and extra $100 off coupon cinched the deal!
Clean and well stocked. Will negotiate the price some. Kind of like buying a car.
Staff was courteous and helpful. We ended up really saving a good amount of money.
Ashley has great furniture however like any big purchase do your homework. I bought a couch today the associate was very nice but the couch online was priced three hundred dollars lower than on the show room floor i pulled up the website showed him the price and he knocked another $15 off of the online price. And yes they do have cleaning practices in place for covid expect to sanitize your hands as you come through the door..
My wife and I ordered a whole house of new furniture from this place. We were told that the 5 drawer chest from our bedroom set was on back order (no big deal). They said we would get in about 3 weeks after the rest of the furniture. 3 weeks passed and I hadn’t heard anything so I called to find out what was going on. The person I talked to had no idea what I was talking about. She finally tracked down my delivery and scheduled it for 2 weeks later. 2 days before my 5 drawer chest was supposed to be delivered I received a call telling me that this chest had been discontinued and they could not deliver it to me. I spoke with one of the managers, Mike Bolden and was informed that my wife and I could come in and pick out a new set to swap it out. We did that. We were told that a few of the items were on back order and that we should receive a call to set up delivery in a few weeks. About a month passes and I hadn’t heard anything so again, I call to see what the deal is. No one bothered scheduling my delivery so I scheduled it at that time for a month later. The delivery truck shows up with THE WRONG FURNITURE. I again call and speak with Mike and he assures me that he will figure it out and get the furniture delivered. He tells me that the furniture will be delivered in about a month. We live in Paso Robles and I guess they only come here once a month. Mike even offers to give me some money back for the inconvenience. The furniture FINALLY comes in about 6 months after I purchased it. When it comes time for Mike to make good on his word of giving me some money back he tells me that because we financed our furniture through synchrony and they’ve already paid Ashley that he can’t give me money back. He then tells me I could pick out a piece of furniture and he would comp it. So I send him the rocking chair that my wife and I wanted for our nursery. He never returned my calls or texts and completely just blew me off. Mike Bolden will tell you anything you want to hear to keep you happy but at the end of the day he won’t make good on any promises he makes with you. He only cares about taking your money. DO NOT BUY FURNITURE FROM HERE. It is NOT worth the headaches. Trust me.
Bought couches from here on 3/14/21 and I still haven’t received my order 🤬 customer service is the worst !!!!
The salesperson working there was great. His name is PAWAN BHULLAR and i would recommend everyone should talk to him about their furniture needs.
Expect to wait many month more than what they promise you for shipping. Then they post on their website that the item is in stock and will be shipped in a week but they can’t manage to fulfill your order first. Only order if you can wait half a year to receive your order
DON'T STOP IN THIS PLACE even for 1 min. I was there yesterday spend 30min. Looking at a $4,000 dining set and a bedroom for $6,000 and only 1 sells man approach me to ask if i need help, i say yes and he responded "i have paper work to do so go to the back ask on yhe desk for help" i was very insulted. When i was o my way out he was having his party with the girls on the front😡. I will go somewhere else to buy my furniture.
Be kind throughout the sales experience not just after the $$ comes.
This was the absolute best furniture buying eco. We went to another local furniture dealer before coming here and got horrible customer service! We came to Ashley and were warmly welcomed, found the most beautiful living room set. Customer service was amazing. They were so sweet to our 2 wild girls lol and this is the only place we will be shopping in the future.
Large showroom. However they do Not have a local warehouse. Therefore it takes at least 6-8 weeks to receive your item(s). I chose to shop elsewhere. Disappointed!!!
I had the best experience at Ashley Furniture! The sales person was helpful and not pushy at all. The manager came over and remembered me from a few weeks ago then gave me a nice discount. Very happy customer!
We had a good experience with Ashley Furniture store. There are very professional and help us out a great deal.
Faith went above and beyond to help us find just the right recliner and living room furniture for us. She was pleasant and very knowledgeable about what Ashley HomeStore had to offer to meet our particular needs while staying within our budget constraints.
Terrible customer services the manager is extremely rude does not have good communication skills if I could give 0 stars I would!!!
Clean store. But the salesman hovers over you the entire time and doesn’t let you shop on your own. Super uncomfortable. Some people like to shop around and do their own due diligence without someone trying to upsell you
I will Never do business with Ashley again. I don't care how good the quality of their furniture is, their customer service is the worst. I had a delivery confirmed for 8am-12pm. They called at 9am to verify the address, then never showed up. When I called customer service I was told the driver would call me in 20-30 minutes to confirm a time within an hour and a half. They never called. When I called to speak to a supervisor I was told that it was just too bad that they didn't make the delivery and I would now have to wait 5 days to be rescheduled. I asked him for his supervisor and was told they wouldn't do anything for me. He refused to give me any information other than it would be 5 days to be rescheduled. Soooo....after waiting 5 days to be rescheduled, my delivery was confirmed for 1245pm-445pm. They text me at 1030 am to say they will be there in 10 minutes. I was AT WORK!!!! No one wants to take any responsibility for the mess ups. I paid $200 to have my furniture delivered 5 days ago. I took off half a day of work TWICE. AND they still managed to get it wrong. I have a call in to the corporate office, but even they won't call me back. If you buy from them, be prepared to deal with a major hassle with no support from customer service.
There for an hour. No hellos or can I help you. They lost a sale.
I had a great sales rep she was just a wonderful
Wide selection of furniture at reasonable prices. Knowledgeable staff.
New remodel store with awesome selection of furniture and great customer service.
Great selection. Helpful staff. Good prices.
Home store is always a beautiful place scenery is nice ,you can sit down so you're always comfortable and the sales staff are helpful and not pushy. I'm a little biased because I used to work there. but I'm very honest so if I don't like it I'll tell you but this place gets two thumbs up for me.
Was not professional will not be purchasing anything here.
Will never buy at Ashley again. We bought multiple pieces of furniture which came out to 7 grand and some change. They were advertising the up to 60 months financing so we figured we would get a good amount of time to pay this off. Nope, they gave us six months. We called multiple times. No call backs. We went down and talked to a manager. He said he would give us 12 months. Never happened. Went down two more times to try and get this changed. Nothing, just the usual run around. Very poor and unprofessional business. I discourage anyone looking for furniture not to buy at Ashley furniture.
Ashley furniture in Palmdale My daughter ordered a set of couches and the gave her a delivery date of December 16 and then they called and said December 28 and now they are giving her January 11 But then she has to call and give them a piece of her mind to get a delivery date of January 4 I know that I will never buy from Ashley’s and none of my other kids will either they have lost clients for not having their act together
I'm editing this because the store manager totally saved the day. He got our situation resolved and took good care of us. Definitely made our Christmas much merrier
Really Nice Selection Of Everything.
DO NOT GET BUY FROM ASSOCIATE NAMED “KARLY”. I was supposed to receive both of my couches from Ashley furniture on November 28th, but only ended up getting only ONE of the couches. Then I was told there will be a redelivery on December 15 for the second couch and then I just found out that there will be a REDELIVERY AGAIN on January 5th. No one told me that there will be a redelivery because I had to call customer service, they never called me. I have never experienced this before especially from Ashley. I invited guests over to my house today knowing I will receive the last remaining couch and now where are my guests supposed to sit? On the floor? Please fix this Ashley!!!!
Not real happy with service, had to wait month before I received New furniture, we purchased 2 sofas only received 1 and it was damaged not happy
First off let me start by saying that I am extremely happy with my purchase!! From the moment that I walked in the store I was treated very good. The delivery was on time exactly two weeks which I am amazed. If I need to purchase any other furniture I will for sure go back!!! Thank you Ashley Furniture!!!!
Ordered a desk arrived damage. Only discount they were willing to do was 25 dollars off in which i void my warranty. Otherwise I would have to send my desk back first and once they receive it they would be able to process an exchange. will never buy again.
Wasnt impressed with the "sale" or the sales assistants.
Awful, our table was supposed to come in on Wednesday and for seemingly no reason it wasn't able to be delivered and now itll be here too damn late. Just awful service.
(Translated by Google) Very friendly staff, beautiful furniture (Original) El personal muy amable, cuentan con muebles hermosos
Gena was very helpful and nice and she seemed knowledgeable. Thank you
Ashley’s furniture is the most unprofessional company! I had bought a box spring for my FULL bed, i had repetitively asked and told the salesmanI I was buying a FULL. The box spring arrived and it had came a QUEEN, the company’s mistake. I can not return it to Ashley’s furniture because I had signed it, even when it was the companies mistake. I would never recommend buying from Ashley’s furniture.
Sales seem to be quick to make a lot of promises, but very slow in resolving issues. From missing delivery appointments without notice, to denying refunding overage charges. We realized the brand new couch we finally received had a rip in the back. It has taken almost two months to get anybody to acknowledge the claims and to no surprise, the claim to replace a brand new couch delivered with a rip, was denied. It seems the only time i can get anything resolved, is by driving across town and walking in until somebody will answer my questions face to face. Never accept partial deliveries from Ashley's, no matter what they promise. And also BEFORE THEY PUSH YOUR COUCHES AGAINST THE WALL, CHECK THE BACKS TO MAKE SURE THEY AREN'T TRYING TO HIDE A TEAR FROM YOU!
Great place to shop for furniture. Conrad was very helpful and patient, and gave us a great deal for our new furniture! Definitely recommend shopping with him if your looking to shop here 🤩🤩
Been trying to call for assistance to the store, they put you on hold and never answer.
Obnoxious staff hovering around you like used car salesmen. Way over priced. Everything "has to be ordered and is 2 to 8 weeks out" and if you have an issue with that, they'll lie and say "we're the fastest in town" despite all the shady pop-up furniture places having about a week delivery. This store is honestly just terrible no matter how many times I try to give them a chance.
Good selection no delivery for 8 weeks. Too long
Too generic.
Denied my credit line. Fake advertising
Your customer service sucks! Are you there to sell furniture or just ignore people?
Always great deals
This store is very overpriced. Looking for a certain piece of furniture and saw it at a different store for half the price as Ashley's.
Bought furniture from them and for the last week I have been trying to call them to find out if it’s going to be delivered or not. The store never answers the phone so here I am four days from the delivery date and still do t know if I need to move out old furniture or not. I live 45 miles away and really can’t take time to run over there. Not a way to run a business
Our salesman Frank was great! I will definitely shop at Ashley’s again.
My wife and I have purchased multiple different sets from Ashley as we have purchased new homes throughout the years and we will ONLY purchase through Ashley. They are high quality with great prices and the customer service has always been exceptional. We had the opportunity to be assisted by the sales professional Conrad at the Bakersfield, Ca. location. He was very knowledgeable, respectful, and gave us an exceptional shopping experience. Not only will I continue to shop with Ashley but now I have my go to guy and highly recommend asking for Conrad.
Purchased a new bed frame and was happy with customer service at this store. Frank did a wonderful job.
This has been the worst experience I have ever had at a furniture store. Purchased a couch back in July, was told it would be delivered late august. They kept calling changing date of delivery. Finally they deliver and it ended up missing a cushion so they took it back and we had to wait another couple weeks. Then they kept rescheduling us again and finally deliver only this time its half a couch!! Its been 3 months now. And we decided to cancel, the manager and staff were unapologetic. We have been rescheduled atleast 5 times and never ended up with furniture. We bought several pieces of furniture and this is how you treat your customers, terrible! There is a huge lack of organization and communication between the store and warehouse. Why on earth would we receive pieces of furniture both times. Ridiculous! Never again!
I have found the 90% of their furniture or more is very cheaply made. I purchased a solid wood dresser and it arrived broken and drawers not working. it was somewhat of a hassle to get a refund several trips to the store. spend a little more money, and buy some thing of quality from another place that will last a long time.
Salesman was pushy directing us all over the store to sofas we didn't like.
I had a great experience with one of the employees named Carlos. He wasn't pressure me to buy and when I was ready to buy he was very helpful with the financing.
Depends on the salesperson you get!
(Translated by Google) Very good furniture and many specials (Original) Muy buenos muebles y muchas especiales
A good value lots of staff around to help you.
Great customer service. Love this store.
I was very happy with the attention to detail of all the items I was Interested in and my sales person Pawan was the best. I was amazed at the huge selection of quality furniture on display and the help I Received from Pawan in selecting the right items for my home made my experience smooth and pleasant. Thanks also to the sales manager Carlos, the warehouse and delivery people and Ashley Furniture. I will recommend you whenever the chance arises.
The customer service was good when dealing with associates while buying furniture but when it comes to shipping furniture/receiving transparency with shipping dates, good luck with that. I was given a two week wait period for my furniture, and it is now going on two months waiting on furniture. I kept calling to ask about dates that I would receive the furniture but all they would do is say “I’ll email the warehouse and call you back.” Many of their associates over the phone said this, and I didn’t receive a single phone call back from any of them. When you spend that much money at a business, you expect an answer or at least some transparency about your order.
their price matching is amazing, and their staff is incredible I highly recommend shopping for furniture at Ashley home store
I ordered a sectional 2 months ago from Daisy, sweet girl but I fear that she lacks basic fundamentals of follow through. Our couch has been rescheduled 3 times now and we have never been made aware of this. The first time we were told that the couch would be delivered with the bedroom furniture, and unbenouced to us it had been delayed. We had gotten rid of our old furniture 2 days prior to the supposed first delivery 😑. My husband and I went to the store to buy a rug to match the new couch we were now expecting that week and went back to Daisy for help and were told "oh I have you on the list for another delay...I was supposed to call you.." Thus time we are told lithe rug will be there on the 20th and the couch the 21st. We are relieved that we will no longer be sitting on lawn furniture in less then 2 weeks. Today is the day before delivery and we gave heard nothing about a delivery schedule tried calling and were put on infinite hold. So we made the drive across town to be told that Daisy once again has not followed through on her basic job duties of calling her unappreciated customers to let them know their couches have once again been delayed. 😔. I have worked in customer service all of my life and may expect alot more out of people doing the same type of work but Daisy is the worst sales person at Ashley. Please avoid her and find someone that will communicate with you as well as value your business.
If there was 0 stars I would go with that. Made a purchase 7/2/20 that was $7600. Delivery was scheduled for 8/12/20. We ever called even called one week prior to make sure everything was on schedule. We were told yes on schedule. So the 12th came and went with no call no delivery. Called to see what happen! Then they let me everything is on back order and delivery date is now SEPTEMBER 12th. Cancelled the order. Be upfront with people.
I went to the store and purchased some furniture early July, the delivery was set for almost a month out, they called a few weeks later to tell me it was being pushed back another week Aug. 11th. I waited all that day for a call or delivery neither ever came! I called the next day to hear (via recording) that the new delivery day is Sept.1st! I was not called in person to get this info. They are wasting my time and I gave them money and still no delivery!
(Translated by Google) Excelent service (Original) Exelente servicio
Highly would recommend Latin James to help you with your purchase.
My mom ordered a couch and a love seat to be delivered. She set the date far out because they were just coming back from being closed due to covid. Needless to say, when they were at our house to deliver they only had the love seat. The couch was on back order. She didn't want one without the other. She canceled the order because they had no idea when the couch would be in and they kept her money for delivery the love seat that she had sent back, because they had to take the love seat back to the warehouse. I don't know where th in s shows good customer service??
Nice selection of furnishings and fantastic customer service.
We bought 72 inch tv stand which is huge with fire place , they said it will be delivered in one month . It got delivered after one month and everything was in pieces and have to assemble everything. I went in store to chk they sad there will $300 charge to assemble and they don’t know when someone can come and assemble it. Sorry to say that I had been waiting for it since one month and after that u recv in pieces and charge to assemble. This is rip off . Everyone should be cared when h but anything from them .
Horrible online service! Bought a crib and a table and both came in broken. They picked up the crib almost a month ago never got my money back. The table is still sitting on my porch they havent gone to pick it up.
(Translated by Google) They treated me very kindly, Young Carlos told me what he wanted to see in the store, thank you very much (Original) Me trataron muy amable el Joven Carlos me hayudo en lo que queria ver en la tienda muchas gracias
Terrible sales service even worse delivery service. Would love to get a refund for my purchase.
Aundrel was awesome with assisting me.
Good service and good knowledge of what I wanted
I have asthma and they wouldn't let me in without a mask will not go back
We got there at 430pm and left at 8pm not one person actually helped me and my family. They kept saying " I'll be right back." Four hours later nothing.
HORRIBLE!!!!!! Ashley’s furniture in Bakersfield, Ca cancelled our order so we went into the store to try to reorder and they kicked us out because we didn’t have a mask on after we have already been in there for 30 minutes. There is no sign on the doors saying anything about wearing a mask and just that they were taking tempatures before entering. We were being helped and everything and the manager Eric made us leave since we didn’t have a mask on.. they should have something posted on the door!!!!
Worst worst worst customer service ever. I was delivered a broken bed and have been going back and forth with this company for weeks. Every time I call and get through, after waiting for an hour each time, I get a different answer as to how to rectify the situation. I have been told a replacement piece was on its way to them not having anything started in the process weeks later. When I’m on the call it has gotten disconnected and no one calls back. It’s so bad. I still have not received the replacement piece. Do NOT order from them!!!!! Big mistake!!!!!!!!
Great deals!! Salesmen are friendly no pressure to buy!!!
Their delivery men ruined my carpet and lied about it by claiming they didn’t leave stains after they set up the furniture. I have before and after pictures, yet they claim it is not their issue. I’ve already filed a complaint because they are not trustworthy or responsible for their actions. BEWARE of this company! Their delivery men are liars!
Had issues with two items and have been going back and forth with them for at least the last 6 months. They said they could not repair the items but would have to replace them. And because they could not repair them once they were replaced we would have to buy new insurance for the items. I was told by the guy who came out to evaluate the items that they could be fixed. So when I told them that they said it’s cheaper for them to replace than fix it. So I said ok but what about the financial inconvenience for me now to have to come out of pocket for insurance on the new items. They did not seem to care!!!! So they gave me one new item and they just came out and fixed the other item. By the way it’s a large bed it was repaired and when it was time to sign I came outside and the large rails and large drawers were still sitting in front of my door. When I asked if they were going to be taking them they said no it was in there work order to leave the broken items behind. When I asked why he said he did not know why they would request them to do that.I guess to try and make me feel better the guy said it would be easy to break them down myself and throw them away and that the drawers were still in good shape so I should just keep them.. WOW I furnished my entire home threw them all in one shot needless to say I spent a lot of money with them. I will never use this company again and would advise you to find someone else to do business with as well. The only reason I gave 1 star was because there’s no option to leave none!!!!!
We had a great experience, Conrad gave us lots of information with which to make our decision. A little encouragement, but no pushing.
Very happy with the way this place treated us. November and December is the best time to buy. Also, they price match their website.
Omg! Love love shopping at Ashley Home Store!😊 A big thank you to this sales lady Tomeka Grider! Awesome lady. She was very helpful and very experienced. She did not make us feel pressured and was there to help us all the way. I totally recommend if your going to look at furniture go there and ask for Tomeka Grider...
Mari was great highly if go there see her
Horrible delivery process and lack of communication between store, distribution center, and their drivers which I have found out are contracted. Had to repeat the same answer to 3 different people because they could not be bothered to pass the message on. Had a delivery cancelled and was not informed, so a whole day was wasted and they did nothing to make it right except rescheduled at their earliest convience regardless of them admitting the mistake being their fault 100%. Will not be purchasing again from them.
Very disappointed in what we purchased, it looked good once it was delivered, I was so disappointed specially for what we paid for it. I'll never purchase anything from them again. Beware
Helpful sales person, but nothing new in the teen rooms section
Lovely furniture with very dedicated staff. Would shop here again!
Kayla was our sales person she was very perfesonal and friendly no pressure we got just what we wanted at a super great price. Thank you Kayla will be back
Way too expensive. Over priced
I want to compliment a salesperson at Ashley Home Furniture who was not only friendly, knowledgeable and helpful but didn't make me feel pressured nor did he use aggressive sales tactics. Rob Lopez allowed me to shop but was available to answer all the questions, concerns, and inquiries that I had. Its was the most pleasant shopping experience I've had in quite some time, at last a salesmen who don't act like sharks circling their prey. Anyone shopping for affordable, good quality furniture should see Rob Lopez at Ashley Home Furniture in Bakersfield. Thanks Again, Patricia Tyler
Be sure you are buying exactly what you want because once it’s delivered they will not take it back. We accidentally ordered the incorrect height for bar stools and didn’t realize it until after they were delivered. Spoke to both Customer Service and the local store and they would not exchange them. We were even willing to pay a restocking and delivery charge but they would not budge. Now we’re stuck with bar stools that are to high for the island. Will think twice before we purchase anything from them again.
Very good experience
Hard to find things
Nice selection, but over priced.
Got my furniture for new home and sales rep became my family’s best friend, so A+++++ service , best furniture and very helpful
It was fine, good selection prices were competitive. Salesperson could have been more interested and engaged in what we were looking for, asked us questions etc. Ultimately we bought something we found we liked (without the salesperson). We were promised a delivery date, only for that date to be rescheduled a week after our purchase. Still have not received our furniture.
Last day for black Friday! I got 50% off! Really helpful salesperson made out quick and easy to get a bed.
Bought our home last year, and My Wife Went To Ashley Furniture for our Living room set now we've had it for a Year and a Week we hardly set on the Sofa most of the time we Use our Recliner's the Sofa Cushions Use to be firm and you didn't Sink Now it's Got a Dip so I Regret Spending money on Junk And Now my Wife Wants to Buy Another Set it Will Not Be Coming From Ashley Becareful, Read the Reviews and Take Heed to the words We The Customers Write. We're not Doing This Or Sharing our Reviews For us it's Either a Warning or a Complement This is the Former it's a COMLAINT!!!!
Finally found my couch. Great sale, helpful staff.
I will not attempt to try to buy furniture at Ashley’s thanks to Conrad Herbst. My wife and I attempted to buy a mattress in a box but Conrad was more concerned about up selling us a more expensive mattress. He tried every trick in the book to get us to buy a more expensive mattress, once he knew we were not budging he TOLD US to to go to Costco and buy a mattress there because he was concerned about us giving him a bad review due to the BAD MATTRESS we wanted. To Conrad‘s management team, this is not to make him or you look bad but I have been in the line of customer service for over seven years now and I’m telling you he has opportunity in people skills. We bought the exact same mattress we wanted from Ashley’s but from Walmart.
-check your receipts well....an item might be charged twice -got a gift card because of the mistakes they made....you have to pay for the taxes even if you have enough money in the gift card -store up a LOOOOT of patience....your item can elbe delivered with missing part, then missing screws, then broken! GOOD LUCK ON THE FOURTH TIME!
I want to thank Ashley furniture for an amazing customer service today . Krista was an amazing Sales associate she was really helpful and friendly. The best customer service at Ashley furniture in Bakersfield Ca. I really recommend Krista to anyone who wants to purchase their furnitur . An excellent customer service
She was great sales lady.
Bad customer service
Overall experience was great. Staff was welcoming and friendly. Very impressed by management and how well they treat customers. Thank you so much James for all the help and patience. I appreciate your attentive interest in making sure I was getting what I really wanted. Thanks again!!
They worked real hard to find us something we could use, I am old fashioned and its very hard for me to buy furniture, but they were patient with me and I appreciate there patience. I just hate furniture shopping and they tryed to get me through it with alot of kindness. Please shop here, they will take very good care of you.
SO IRRITATED!!!!’ My husband and I have bought a lot of furniture from Ashley In the last year! We bought a whole sofa set and chair, and last month we bought a mattress and box springs. Today we went in to buy a headboard for my son for Christmas that was listed online for $207.99. We had a coupon for $50 off and we also had 2 $100 gift cards from our previous purchase. We were told that everything in the store was 36% off, so we were very happy about the purchase until we got to the register!!:-( First of all we were told we could only use one gift card, which I was fine with but then with my $150 off I was told my total was $169.99 before tax and shipping and my total would be $259.78 after!!! I asked how that is possible when the headboard was only $207.99 on sale before the coupon, the gift card and the 36% off? Well they said the full price of the headboard was $ 499.00, well online the full price was $369.99. What a rip off! I showed them the online price and the manager ERIC didn’t care! He was not willing to help in anyway!! So basically the gift cards are worth nothing because they jack the prices way up in the store!! It’s just a ploy to get you back in the store! Don’t get me wrong there are some great people that work there, but Eric is not one of them!! You are better off to order online with Ashley and avoid the store all together! Eric could have helped if he cared at all!!! This is the first bad review I have ever written.
Expensive furniture. Can find the same exact item cheaper elsewhere
I can’t tell you how dope the staff is here and how helpful they were to me. I came in with a specific bed that I wanted and I needed two of the beds, mattresses and foundations. Suleme helped me take care of everything. She price matched the beds to what the price said online and her manager even took the price down a bunch since they knew I only had $1800 cash. I can’t tell you how happy I am that I came here. Definitely will be returning when I need more furniture.
Thanks Carlos for your excellent customer service
My husband and I bought 3 mattresses and a kitchen bench during our visit, and the associate named Conrad went above and beyond with his customer service. We never felt pressured into our purchase. Very personable yet professional.
A year ago I spent more than $ 3, 000.00 in furniture and I bought the protection plan that suppose to cover accidental scratches. When I tried to make a claim they denied the coverage. Sincerely, an unhappy customer.
Friendly people. Great service. Found what we were looking for.
Decent quality and style.
Horrible place to buy furniture. Cheap quality and horrible customer service.
Worse place to purchase furniture. Especially delivered status. They are not organized.
Very large showroom with lovely furniture. They are having a sale-'36% off and 36 months to pay with no interest.
Customer service could be better. We had to hunt down someone to locate a specific chair and then she couldn't be bothered to show us the location of it in the store, another employee had to show us the location so we could decide if we wanted it. Great way to make customers feel valued.
I love my couch! The guys who delivered and set it up were really fast, I think the whole thing took 15min from them arriving to leaving. Very professional. I am really happy.
Great experience, Kevin was a great help.
Christine was very helpful in taking time to show us what we needed! Thank you so much!
Had amazing and quick service from Israel. He was super friendly and knowledgable in regards to their Tempur-Pedic mattress'. Can't wait to sleep on our new mattress.
Sandra and Jessie (the store manager of Bakersfield’s location) were extremely nice! We appreciate there help.
This is the second time we have shopped with Ashley Furniture. The first time was just an ok experience. This is the second time and our experience was amazing! We furnished our whole house and stayed within our budget. The staff there even steered us towards other purchases that would in the long run help us with discounts. Suleme was our sales associate and she was great. She wasn't pushy and was very patient even with my indecisive wife. Jesse who is one of the managers also helped us along the way and also was great. We both came away happy and satisfied overall with our purchase.
Good stuff
Great deals on sectionals
Didn't buy anything but my friend did and still waiting for his chairs he bought.
Painted particle board. Not quality.
Good experience with the reps and great quality furniture. I caught a great sale, so that made it even better.
They didn't have what I was looking for. I guess I am old fashion
Sales Associate Daisy was amazing! She greeted me politely and asked if I needed any help; not at all pushy and aggressive but very kind and professional. Ask for her if you visit the store. Helpful and knowledgeable; I swear I'd never heard of a hybrid mattress before LoL 😏 but I'm a traditional kind of person so she guided me to the Sealy brand. I love how she took time with me even though I advised her upfront that I was price and value shopping and unlikely to make a purchase today. However, I'm definitely coming back and I'm definitely going to work with her because she was amazing.
Horrible, the staff follow you around giving you no space to just look, even when you ask them to give you time to just look
I would highly recommend Ashley’s for all your furniture needs our sales associate Conrad answered all our questions and was very knowledgeable and friendly we really enjoyed working with him
Very good!!!
we purchased 3 bar stools. 1 of them had a flaw, but we decided to overlook it. Then w decided that 3 was too many for the space we had. The delivery man told us we had 48 hours to return them. When we called the store, we were told we cannot return it! Well, they just lost our business!! We will NEVER buy ANYTHING from Ashley HomeStore again!!!
Placing an order online with Ashley’s is easy I like not having to be followed by a sales associate. Delivery was fast easy and I had to return on item UPS picked it up from my door step and refund issued within a few days
Walked in to buy a mattress, employee was sleeping and snoring on one...I walked out.
Dealing with Ashley Furniture is always a pleasant experience. Salespeople are always helpful and courteous. Delivery is quick and you are kept informed as to delivery status.
Truly awful. Conrad, the sales rep was delightful. But his manager was just a bad person. This man actually called me out and seemed like he wanted to fight me. His exact words were "Are you challenging me?" I get that we all have bad days, but this man...just wow......and for referrence, I'm a former PAC-12 defensive lineman and bodybuilder. I can't imagine how he would treat a woman
I don't write negative reviews. I actually think online reviews are silly and a waste of time. However, I have never had a worse retail experience than I did at Ashley. I am actually embarassed and ashamed to go into what happened. Please, shop elsewhere if you can afford it.
Very bad customer service. I asked for some help and they said somebody will be helping me shortly, after 10-15 minutes a gug showed up and was acting kind of rude like he doesn’t want to answer any questions.. after 2-3 minutes he said sorry I have to go outside to do bella bella.... so unprofessionall and so rude! Of course I will not go back there and I will do my purchase either online or from other stores.
Where do I begin... I purchased nearly $6 K in furniture. I had issues with half of my furniture. A crack on my dining table, half of the chairs were wobbly. Scratches on buffet table, the baskets on the buffet table didn't fit, later learned it was initially assembled incorrectly. The mirror that I purchased was patched up with cover up paint/putty. I received a replacement mirror which didn't look any better than the first one. I also had some issues with two of the side tables that I purchased. I expected quality product and customer service. It's been far from it. I've had multiple issues which have required a lot of my personal time. Technicians have had to come out to try to fix the issues. This has been the worst experience ever and I have yet to hear back from the store manager. POOR QUALITY. I'M SO DISAPPOINTED AND WILL NEVER EVER BUY FROM THIS STORE AGAIN. I DO NOT RECOMMEND THIS STORE. If I can give them 0 stars I would.
James is hands down the best sales person @ Ashley's. You must ask for him next time you go. He was very helpful and explained everything very well. No pressure, he just wanted to make sure i was happy with my choice. Highly recommend Ashley's.
Great deals
Our experience with the manager there Carlos was the best we've had to date concerning our issue. Still waiting on resolution, but if as promised, it should be very soon. Happy day I will then up this to 5 stars..
At first, they're all nice to you when you're purchasing. But if you have a problem with one of your products, they are not helpful. Worst furniture store to shop in. Wouldn't recommend it to anyone. Not even to my worst enemy. If you're a first time buyer and you want to give it a try, DONT. Please believe me. That was my mistake. Will never shop there again.
Tamika is a great sales person and works with you. Carlos the manager was great and worked with us on a warranty deal. The only downside I didn't like was when applying for their credit for 12m no interest. No one asked to verify my ID
This was my first time at this store and my initial thought was they had decent products and prices were good and competitive. The store was clean and there seemed to be enough employees there to cover all the customers, but when a salesperson, I believe named Lisa, follows us around like a starving dog sniffing a T-bone in our pocket, it can get annoying quick. If we stopped for longer than literally 15 seconds to look at a couch or bed she was on top of us.
Very professional and helpful! Jairo the manager and James exceeded our expectations.
Poor customer service
Ridiculous, customer service, employees, and especially their Manager whatever his name was. They advertise something in the newspaper , then as soon as they reel you in they CHANGE their story. NO THANK YOU!! I WILL GLADLY TAKE MY SERVICE ELSEWHERE
Horrible customer service! Wanted to find a mattress for our daughter, already looked on their website and was interested in a few they had. Once we found the one we wanted asked the price and our sales associate told us she was giving us their "managers special pricing" $399 for the mattress and $199 for the box spring. I look at my phone on their website and I can get the same exact mattress for $189 and box spring for $110. She looks at it and goes "oh ok yeah we can do that" Seriously?? What a rip off!! And then tells us it won't be here for 3 weeks, I tell her no we can't wait that long then she says "oh ok we can have it here Tuesday"! What the heck is going on with this place. Then she gets all pushy trying to get me to go place my order and pay for it. No thank you, we will NEVER walk back into this place.
Great quality furniture for our new home. My wife and I were treated fairly when our white leather living room set started to get dirty after just 4 months with no easy remedy. The manager gave us a fair option to replace them. We highly recommend Ashley furniture.
There is some nice furniture here.
So I recieved a delivery with a sofa loveseat and coffee table and wasn't satisfied after 2 months of use! I went back into the store and Jairo the store manager worked with me to reselect another sofa set. I am very pleased with the new set that Chris has helped me reselect! Thank you Ashley and we look forward to doing business in the future.
Too over priced
I bought a couch July of 18. I spent over 2k and also purchased the protection plan. The salesman named Conrad stated it would cover if my dogs chewed it and stains. That sold us! Went in last night and inquired about our protection plan. Boy, that was a joke as the manager was too. He said we don’t cover that. I said your salesman told us that! He said nope. No cares to him! He and his team got the sale out of it! So we were lied to and probably a lot of others were too just to get that sale. Also this couch has had screws fall out, the recliners don’t work properly and the cushions are junk. This place is a joke, doesn’t stand by their word and LIES! I would strongly suggest doing business elsewhere. It’s evident they are con-artist.
Initially went to just look around. I was considering replacing a love seat. It is an attractive store with a lot of options for furniture and accessories. I picked up a reasonably priced living room set. It hasn't arrived yet but my experience so far is a good one. Ok, so it's 1 month later and I need to lower my rating. Initially received the furniture with a broken table leg. Not the end of the world but I still haven't received it along with some backordered accessories. Their customer service line seems to be full of 16yr olds who keep asking if I'm sure I didn't already recieve my replacement. After 3 calls in 3 weeks, no one has been helpful. I will most likely be back to edit the review further, we'll see which direction it goes.
Greeted by a salesperson, named Jamie. He let us look through the entire store, no pressure selling. If we had any questions he said wave at him. We end up purchasing a recliner, a chair and a TV cabinet. Great prices, great service. Ask for Jamie.
We were only going to buy a bed and walked out with the whole bed room and some sofas. Araceli was great she made shopping for furniture really easy.... also thanks to Eric for working with us...
Sales lady Amanda was awesome, very helpful courteous knowledgeable. Will definitely be going back to get more furniture for kids 😁👌
Very friendly and informative employees. Awesome customer service. **Update** (01/15/19) Today was our delivery for a mattress and dinner table. Recieved only mattress. Apparently, this has happened to another customer (missing A whole bedroom set) says the delivery person. Paying for delivery and not having your items on the day it was promised, customers like us should get reimbursed for the delivery and get it for free. Changing my rating to 3 stars for poor communication on their end.
The worst customer service ever at Bakersfield Store, I bough a set of sofas on September and now is January and I have not received anything yet.
Conrad help us out. Answered all our questions. Very professional. Explained our delivery thoroughly. I would recommend him at Ashley
Terrible service, ordered furniture and was told it would ship complete in one month. Went in a week early to make sure it was still being delivered the week they said, it would be delivered two weeks later than promised and part was coming in later.
Very poor poor customer service. Bought a complete living room set that we have been waiting for for 2 months! They rescheduled delivery for the sectional 3 times and when they finally arrived they came without the tables. Now the tables have been rescheduled for the second time!!! All they can say is we are sorry but we can reschedule you for another day. Horrible.
(Translated by Google) Very good place the staff very attentive the lady who attended us very polite very attentive (Original) Muy buen lugar el personal muy atento la señorita q nos atendió muy educada muy atenta
The Bakersfield ca location has the worst customer service you can ever get in any store. I have been ordering my 14 pc set for the past two months and I have literally spent more that 23 hrs in store in total just to get my order right and they still manage to get everything wrong. Two months latter and I’m still waiting on the rest of my furniture. I have gotten three separate deliveries, fiat time HALF my sectional and other wrong items second one after fighting with them in store for the other half of the sectional and wrong accessories and rug. Had to go back and return them and they promised to order the right one. Then called to make sure a week latter and still didn’t order anything. Called a week after and they said everything is gonna be delivered and they fixed everything. Just called delivery and they said nothing is order under my name. Andddd I got a broken chair that I was being over charged for and they keep ignoring the replacement. I’m very mad and disappointed and will not recommend Ashley’s to anyone.
Nice place, but expensive.
See Amanda for friendliness, patience and smart! Happy customer😋
I had a wonderful experience the customer service person was so helpful he gave me suggestions and I got a great deal on all my living room furniture that included lamps, rug, 3 pc tables. Just great I definitely will come back in the future. One more thing I shopped at Ashley's at Bakersfield CA
Amanda is a AMAZING Salesperson!!
We had a very bad ecperiance at Ashley Home Store. We bought a sofa for the house and waited a bit over a week to receive it. The movers said they could not let us have the sofa because it was all torn up on the arm. We really could not believe the sofa was that damaged and they took it away! We went to Ashley Store to get our money back and that takes 17 days when they took our money out of our account the day we bought it. Thumbs down for Ashley Home Store and I suggest shopping for furniture someplace else. Heads Up, there furniture is second rate!
Nice furniture
I liked the half off everything in the store Veterans Day sale. Store manager even came by to ask how our sales process was moving along. Store was busy but had plenty of sales associates available. A desk we wanted was discontinued but when we got home, we were able to buy it from their web site...not sure what that was about.
Great prices great store please buy there
Went with a friend. The staff was absolutely great. Not only helpful but was willing to work with prices. And they had a great sense of humor. Thank you.
Elsa, our sales representative was very helpful and friendly. She knew what I was looking for my Granddaughter and made sure I got it at a very good price.
Helen was very helpful and great to work with on getting us what we wanted. Thanks to her great customer service we left buying two great bedroom sets.
I want to rave about Amanda who was my sales person yesterday in a very difficult sale having to buy a complete new house full of furniture for my brother in Bakersfield. I live in Sacramento and Amanda was so kind and professional to make the transition possible so the furniture could be delivered to him and I did not have to go to Bakersfield to purchase it. Amanda was on it every step of the way and kind also. It is so nice to know that there is still people in this world that will go the extra mile for you and be kind on top of it. Thanks Amanda and Ashley's Furniture. Nancy Ennis, Sacramento.
Very nice sales lady. Manager worked with us very well. After delivery we noticed a problem with the pillow top mattress. Have scheduled a technician to check it out for us. TWICE and they have not showed up yet! I am just about ready to call Ashley Furniture and have then just pick this bedroom set up. After sales service SUCKS!
I came in to have a look at a few mattresses I had seen on the website the lady that helped me showed me other mattresses and helped me fall in love with one I feel was just right for me. Can’t wait to sleep better.
We bought our furniture set on September 2nd. The set included a couch, loveseat, recliner, two end tables, two lamps, coffee table, rug, five piece accessory set, and throw blanket. After picking out our set, we were told the rug we chose was discontinued. We went through about 4-5 rugs before finding one that wasn’t discontinued or unavailable. Once our choices were made, Ashley set up our delivery for the second week of October. When asked about the wait time, we were told it was because the two end tables were on back order. We asked Ashley Furniture if it was possible to get the other items earlier since we didn’t have anywhere to sit and that the coffee tables weren’t a priority. The Ashley Furniture employee said they believe we could and would call us back, we never received a call back. About a week later I contacted Ashley Furniture and asked about an updated delivery date and was told we may be able to still get it early, they would look into it, and call me back. I never received a call back. Towards the end of September I received a text message stating that the delivery is set up and to confirm we would be at home to accept it. They arrived on the 27th and delivered everything except the rug and 5 piece accessory set (which were not on back order). I asked the delivery guy about the missing items and he said that he didn’t know and that those items weren’t on their list with everything else. I received another text shortly after saying that a delivery is set up for 10/2. During the October 2nd delivery, While watching the tracking information supplied, I noticed that its status was set to as it "couldn’t complete delivery". After calling Ashley Furniture and being on hold 30 minutes I was told that the items were never supposed to be delivered and that it was at the store. I stated that I couldn’t keep missing work for deliveries and that we would go to the store once they opened and would pick up the items. Arriving at the store and speaking to one of the managers, they were not able to find the rug and accessory set. They stated that they had to order it and it would be shipped to me. While doing this, Ashley Furniture workers noticed that the 5 piece accessory set we ordered was now discontinued. So just like the rug, we could either find floor models or pick out a new set. We went back to the store on October 7th and met with Ashley Furniture employees to pick out the new set. Once done, we were told that the set would be sent by UPS and there was no need to be at home to sign for it. On Monday, October 8th, I received a call saying that delivery was set for Wednesday and that I would need to be at home to sign for it. When I explained the situation to the employee they stated they weren’t aware of the situation and would look into it. I received a call back from the store a little while later saying it was their misunderstanding and we should receive the items by UPS. So after everything, it took about a month and a half to receive our full set while having to re-pick multiple times due to items being discontinued. The employees we spoke to were nice but there is obviously miscommunication and disconnect between the store and the warehouse.
The store has decent items but the employees aren’t so great. It literally takes an hour to get checked out with items that your not even ordering your purchasing them and taking them to go!...They work so slow it makes it not worth it to go there.
Nancy and oralia were very helpful and quick at getting us what we needed. Rating 4 stars because before they attended us, we were waiting for 30 minutes and no other sales associates asked us for help just looked at us and passed us. Although they do have Great prices, great quality items!
Mari Aguila was awesome. Got in and received excellent service in finding what I needed.
the best experience .. everyone very friendly especially Helen and the boss
The sales person (Helen) was very helpful and kind,
I had a wonderful experience with your store today because of the professional, friendly, knowledgeable and accomodating sales associate, Zenia Nuno.
I haven’t got my furniture ;(
I am buying a wall decor. I was not able to buy it on the same day because the item was not yet in the system. They promised me item is mine already, it will not sell to anyone and they will call me that day. One week had past no one called me. And when I called the manager and the agent we’re both off work. Up to now I am still waiting for them to call me. Very poor service!!!!
Ashley HomeStore was the third store my fiancee and I visited, looking for new mattresses. Sales Associate Mari Aguila greeted us by the entrance of the store, directed us to the mattresses, and joined us to answer any and all of our questions. We told her we were shopping different stores, yet she spent at least 45 minutes with us as we grilled her about the quality and prices of the different mattresses. We left and then went to other stores. We felt that Ashley had the most quality for the prices so we returned to the store the next day. Mari recognized us from the day before and again joined us and answered a barrage of questions, some of them the same as the day before....she had such patience with us. An hour later we left after purchasing 2 Serta mattress, box springs, and mattress protectors. We are looking forward to better sleep nights. This was our first visit and purchase at Ashley HomeStore. After shopping around Ashley's quality furniture, friendly and knowledgeable service, and prices will bring us back for future purchases. This has truely been a 5 star experience. Thanks Mari!
Very nice people. Big. Lots of stuff.
Very friendly staff we were greated at the door .Just a little overpriced for us.
Our salesman Terry was a great guy, and everyone there was very helpful. The whole process was easy and they made sure we were happy with everything.
Really good customer service. The girls at the office go above and beyond. I definitely recommend Ashley furniture. Amanda was very great and helpful. Ask for her if you decide to stop by.
The customer sales reps and customer service reps are amazing. Very helpful. You guys at ashley Rock !!!!
Best place to buy furniture
Erick was incredible. Helped me figure out my full purchase. No wonder he manager.
Juan was great! I would definitely ask for him for a great experience and deals!! thank you.
The Manager & Staff Were Very Patient & Helpful With My Decision & Purchase. I Feel Obligated & Confident That I Will Return For Many More Purchases In The Future. Thank you.
Excellent customer service! From the show room floor to delivery they were very accommodating. We appreciated most the effort made to give us the best price possible for quality furniture. Thank you!!!
We had an issue with delivery but we went into the Ashley store to see what they would do about the problem. The customer service was great and the manager made sure he took care of everything and that we left happy! Will definitely be going back.
Ashley was very helpful, we wanted to delay delivery of our furniture, no problem. We even went back after a few weeks later and totally changed our order, no problem. They were great. We will be receiving our furniture soon. Thank You Ashley.
Great customer service and awesome delivery turn around!! Thanks salesman Carlos
Outstanding selection and even better prices. Best customer service
What can I say, but I choose Ashley over the Mor store......that says it all!
I have been here three times, once to buy a sofa, once to buy some decorations, and another time to buy a full bedroom set. The first time none of the sales clerks would make eye contact with me so I left. The second time, I found someone and asked for help but instead of helping me, he turned around and asked a couple who had just entered the store if they needed help. A third chance and the same thing happened: no one was willing to help me, probably because I looked young. Terrible service, some of the worst I have ever had the misfortune to deal with at a retail location. Just a warning: if you don't fit their idea of someone who is worth helping, don't expect to be treated right.
I was very pleased with the service I received from Conrad at Ashley Furniture Store in Bakersfield CA. He was very helpful, knowledgable and extremely patient with all of our questions. Will always ask for him for any future furniture needs.
My husband and I had very positive experience with Ashley Furniture 3 month’s ago. Our very first purchase from Ashley was a tempurpedic bed and a beautiful bedroom set. Tim helped us out at that time and we were very appreciative of the service rendered. He was very knowledgeable about the product we were interested in and he explained the different features and options with no pressure to sell us the the product we wanted. We purchased the whole set with no hesitation knowing it’s very good quality. Thank you Tim for your excellent service . We appreciate you! Today I decided to buy dining chairs. Jose showed me several sets and finally found one to my liking. He was very professional and accommodating. Thank you Jose for going above and beyond. We appreciate you and Tim for providing excellent service to your customers!
I had a problem with the Guardsman protection plan I had purchased back in 2016. Guardsman did not come trough on their coverage and was giving all kinds of trouble. I went to this store where I bough the policy, thinking that I was just going to get the usual run around, but I was pleasantly surprised. The staff was very helpful and understanding. From the beggining I noticed that the employees there were truly interested in fixing my problem. At the end of the day, this store made it right; they came through and delivered on their promise. They truly have an outstanding customer service. I would recomned this store to anyone looking to buy quality furniture. I will definetely continue to buy my furniture here.
I love my new pillow! The people were amazing and fair. I can’t wait to buy more furniture!
I purchased a couch/chaise last month and the wrong chaise was delivered. Ashley still hasn't replaced it. Apparently, there is little coordination between the warehouse and the store. In fact, the store only seems concerned with running your credit card. After that, you're on your own. Bottom line: Be careful about purchasing from the store and having your purchase delivered. If there's a problem with it, it may be difficult to get it sorted out. Update: It took two months and three visits to the store and to get the right chaise delivered. Twice, the delivery was scheduled and no one showed up
We purchased 2 beds and they promised to remove our old mattresses and it was chaos for 3 days, they didn’t honor the pickup. It was constant lying and deceiving. I had to chase them through phone calls for 3 days until they FINALLY picked them up. DO NOT BUY FROM ASHLEY HOMESTORE!!!!!!! You will save yourself a lot of time and frustration.
Sale manager Erick Velasco was AMAZING!! I had to buy a full house of furniture, he made it quick with great discounts!
We went to the store and the service was fine. we bought a table and a desk. 3 days later. they deliver 2 tables and a chipped desk. We spent maybe an hour on the phone trying to call back, but when they finally answered they immediatly hung up. Horrible!
Israel did a great job!
Jairo Bakersfield manager and Tim our client associate were amazing! We came in not knowing exactly what we wanted and we left with everything we dreamed of at our new home. We had looked around at several places and they definitely have the best quality, customer service and making us feel like family! Anyone who is looking for an unbeatable price this guys will take care of you!
We were in the market for a couple of items and we were shown the items and had a great time making a purchase .
Very Helpful
Advertising did not match what was told in store so we walked. Sales associate was not happy.
Very nice place and friendly staff. The price is a little more than other places but they make up for it in the services they offer.
Walked in greeted warmly, and was able shop with no hassles. Chris helped me out and was very patient as I was getting help with family from my phone. Really made me feel comfortable with shopping on my own.
They just want to take your money. U have trouble with somethin? U r on ur own.... They lie so they can keep up with "customer sevice" that is soo BS We bought 2 lamps 2 nightstand and a bench for our northshore bedroom set... The lamps got here broken The appointment for the delivery: they called my husband sayin that I call and reschedule for the next day wich was a LIE. "We have the recordin" when i "called" can we hear the recording? We ask "oh we cant get a hold of the recording right now". Later that day " we need to find out who was the person who took the call" LIES LIES LIES AND MORE LIES NASTY CUSTOMER SERVICE We cancel our order. Never again will be buyin from them Thank you for nothing
Christopher was excellent in helping me in finding me my dresser!!!
I am a first time customer at Ashley's furniture. Chris was very helpful and was able to help me find exactly what I needed. Very pleasant experience. Thanks Chris
Ask for Nancy. Amazing woman.
Very good experience working with Conrad on a new Sofa purchase. No pressure sale, exactly what I'd hope for.. I will definitely return to Ashley Furniture for future needs.
This was my first time visiting a Ashley Furniture store. My husband and I had a great experience. Ana Puerto did a great job helping us make our first purchase . She answered all of our questions. Ana really made a first good impression. She was very friendly and always smilimg. I can tell she really loves her job. We love the furniture we picked. It seems of good quality. We can't wait for it to br delivered on Thursday .
Had a pleasure of meeting Aria I believe her name was and she helped us in finding the perfect bed for my boyfriend and I. She had Great customer service, very polite and helpful!
Wonderful furniture
Perfect
You already know.
I had just moved in my apartment i was a little nervous to shop around seeming i didn’t have much money left to spend but i knew i needed quite a few necessities in my place. I walked into Ashely’s furniture just to look around, i had Amanda assist and gave me a tour. I feel in love with a sofa and dresser that i was in absolute need for, she explained to me how they have options for me to make it work. Ran by their costumer service department they were all very nice, they helped me set up payment arrangements and i was able to get what i needed without the financial burden. I was pleased with my low payments and of course my new sofa and dresser for my new home! Will defiantly come back for all my home needs!
Inflated prices, no customer service. Came in today for the memorial day sale and it was full yet only two people on the floor helping folks. Taking my money elsewhere
My sales person was very very good. She made it very easy and seamless. I’ll definitely send her referrals and make all of my future purchases through her.
Great store to stop by and purchase your furniture. I have to admit the sales team thats now on deck with the new management has made a difference. Trust me I’ve had my share of furniture shopping at other places amd have tested sales people. You can tell when someone is trying to sale you something just to sale you an item versus someone selling you an item with details, information about product, getting to know you in such short time, and giving you exactly what you want. Had a very good experience with Mari. She delivered very well on her sales pitch and touched every base in my book. Personality, character, attitude, product knowledge, and over all PATIENCE & COMMUNICATION!!! Assistant Manager Erick was also great!! Great attitude towards handling customers and working with employees. Hope everyone’s visit will be the same!! Thanks!!!
The service was excellent! Ms. Anna was very helpful, personable, and professional and communicated very well with us. We were very pleased with the overall experience we had at Ashley and were able to find the perfect furniture for our home!
Great Service
Completely satisfied with the service and my delivery. My sales representative Kaylah was amazing. She really took the time to help me and I received my delivery in a week. Definitely will be going back.
Ashley furniture is a very good place to shop. They greet you as soon as you walk in through the door and answer any questions you have. We received our furniture in a timely fashion. Amanda was our sales representative and she was amazing. Really eager to assist us and very friendly. Their finance programs are great, especially their acceptance now finance. I would recommend Ashley furniture to all my friends and family.
All I seen was overpriced
Rock star. Patient and did what it took to get the job done.
Chris is the most awesome salesman ever!! Erick was very flexible and helped us out!!
They will ignore you if you are black. No one wants to talk to you. And when they eventually come to you, they rush and tell you to wait then they attend to other people while you are waiting. It has happened to me 3times. So I ended up not buying anything. Maybe we look like we can't afford.
Conrad was very helpful and we got some beautiful furniture
We went into Ashley HomeStore in Bakersfield just to check out recliners. We ended up purchasing a sofa, love seat and recliner that all matched. Our saleslady, Helen Waring was very helpful. She was knowledgeable and professional too. We will return to this store to make future purchases.
I was greeted by jamie and he was very informative and helpful. I will return.
First time shopping at Ashley's furniture. Salesman Hugo was very kind and helpful with selecting living room set.
Vincent was extremely helpful and courteous. No pressure just helpful.
Efren was AHHHMAZING!!! He was patient, thorough & very knowledgeable!! I purchased so many pieces because of him! Loved his service & I’m super excited about my purchases!!
Multiple buys from Jose! Great salesman and quick with transactions! Ashley’s is my favorite furniture store to shop at.
My visit was pleasant, quick, and perfect. I got exactly what i wanted at a very good price
Not please. Furniture looks the same just like Weatherby & Mor's furniture. Just high priced.
Chris was over top helpful. He a great guy. Thank you!
Good looking furniture
(Translated by Google) I want to thank the benefactor Luis .V for his excellent neck and attention, few people go out of their way to make the customer feel good. (Original) Quiero agradeser al bendedor Luis .V por su exelente cervicio y atencion pocas personas se esfuersan de esa manera para aser sentir bien al cliente GRASIAS Luis V
Great
Our customer service rep was awesome. Linda lemons was very helpful and patient with us. She explained everything so well. Even though she is new she was very intelligent and informative she knew what she was talking about. Linda also showed us other items simular to the styles of what we were looking for. Made sure we were happy on our way out and had a great attitude.
Lots of sales people to answer all our questions.
Wonder stuff
There is no other person I trust more in the furniture business than Russ Carter. If you are in need of new furniture, I would only recommend Russ. Thank you, Russ for all your help!
We had a wonderful experience, Elizabeth Smart was our sells associate, we were there three different times to pick out room's of furniture and she was accommodate each time we were in. She sold us the furniture and will have it process in Reno to be able to have it delivered to our new home. Thank you Elizabeth and the manager at Ashley's.
Very satisfied with how helpful and informative Chris Arana was. If you're looking for quality furniture and want the best deal possible he's the guy to ask for!
I bought a couch today at at the Rosedale Ashley store and had a wonderful experience. My salesperson was Efren and he was awesome. I told him what I was looking for and he showed me a few options and I found the perfect couch at a great price! Although Efren asked if I wanted other furniture he was not pushy about it and I appreciated it. I was surprised he was a newer salesperson because he was just great! I would recommend Ashley furniture, they have a wide variety of furniture and the best customer service. Ask for Efren!!
Great experience, very helpful and knowledgeable!
I don't shop there.
Nice clean but the salesman was really pushy didnt allow to explore alone
Tim is the man to see if you need furniture in Bakersfield. Between Tim, Anthony and Maria working as a team it was a no hassle process and I feel I got my money's worth and the exact furniture I wanted. Thank you Tim!!!
Went in looking for table and had Jamie help us very nice guy not pushy anf will go back because he goof service
Chris helped us.. great experience!
Helen did a great job at answering my questions. She was professional and the process was smooth. Thank you Helen!
The only reason we came back to Ashley. was because of Helen our sales representative. We have been visiting Ashley. for the last six months and have not bought anything. She is followed up with our knees from the very beginning. We will continue to come back to Ashley. because of Helen and the new sales manager.
Just left the store, Jan 28, 2018. Happy as can be! Tim Lamont, our sales rep was patient, understanding and extremely helpful throughout our shopping process. We bought a bed frame, matress set and bar stools. Will be returning soon for dining chairs. Definitely will be recommending Tim Lamont and Ashleys to our friends and family!
Ask for Tim best sales man in the building
Elizabeth Smith Was So Nice And She Help Us Out To Get The Bed We Wanted Me And My Husban We're Very Happy With Everything She Did For Us If You Guys Go To Ashely On Rosedale Ask For Elizabeth Smith She The Best
Excellent service by Jose Villatoro if you want to buy some furniture he is the perfect sales person he answered all of are questions we stayed very happy with our purchase very beautiful good quality furniture I recommend Ashley the manager was very nice and polite Anthony! Thank you
Clean and friendly
Nice furniture but overpriced.
My husband and I went into the Ashley Furniture store in Bakersfield and were assisted by Robert who was a great help, he was there when we needed him and gave us time to look around alone when we needed to. We were able to purchase the furniture we needed and the financing offers were great!
George was really great with helping us find the right furniture for us. We ended up saving a lot of money and we'd definitely go back if we needed more furniture in the future.
Went into Ashley store in Bakersfield. Jose villatoro greeted us at the door. He let us look around first. We were able to find a bedroom set we were interested in. Jose was able to answer our questions. My wife was happy with the purchase and everyone knows if wife is happy, I’m happy. Thank you
It's a little pricy.I found better deals elsewhere.
My family and I went to Ashley furniture to find a dinner table. We had searched many other places and were not able to find a good price. Robert helped us find the perfect table and even helped us add a matching rug. Thank you for your help.
Zenia helped me with my order of a dining room set and living room sofa. I found exactly what I wanted and she helped me get a great price with a protection plan. I’m really excited to receive my order in a few days!
Very helpful
My experience at Ashley HomeStore was amazing. I was greeted by Jamie and his trainee Chris right when I walked into the store. They told me about the specials that were going on that day. I felt very comfortable shopping there. Jaime and Chris were very friendly and respectful. I ended up buying everything for my house and they gave me a good discount. I would recommend this furniture store to all my friends and family! Ask for Jamie Arneson!
We had a great experience shopping at Ashley! Conrad was very patient and knowledgable in answering all of our questions. Would definitely recommend Ashley and will be coming back for future purchases.
Jamie was wonderful. He took his time with us to make sure we found exactly what we wanted and worked with us with the pricing. If you come here ask for him!!
Very nice furniture, Robert sales associate is knowledgeable , helpful and friendly.
Had a great experience! Went in for a mattress purchase. Walked out with the mattress a sofa set and two chairs. Tim was very helpful and friendly! Thanks!
We were greeted as soon as we entered the store. Tim (sales manager) was very helpful and knowledgeable. Smooth shopping experience!
The stores selection is much improved then previous. Customer service was great!
The staff is very friendly, informative, and courteous. The store is very clean and has plenty of options to choose from. I can’t wait to get my new couch and tables delivered.
It's my 3rd visit here and I am never disappointed. The staff here is super nice and very helpful.
Very great experience with Robert at Ashley! He took care of me and my wife and helped us get the perfect stools for our home.
Went in and was helped by Zenia. She was very welcoming, patient and informative. Made the process whole smooth and thorough from beginning to end. In and out in less than an hour. #newrecord I highly recommend and will be buying with the help of Zenia again.
We have the best experience with Elizabeth Smith, she was marvelous and it would be wonderful to work with her again.
Had a wonderful time shopping around with your sales associate Marssa. We even left and checked out other stores but because of her great smile and wonderful deals we came back.
I came to the store looking for new end tables and a coffee table. Nancy was very helpful in showing me what I was looking for and helping me to compare different options when mixing rugs and tables. I am happy with the service and the tables I found and I will be back in the future when looking for new couches to finish my living room.
Jose Was of up most help and knowledge. His assistance made my experience a pleasure. M6 next room maje over will be with Jose '. Assistance abd care. Many thank yous and see you soon.
I visited the Ashley store on rosedale hwy . I had the best experience with our sales person kaylah she was so helpful with our purchase of a mattress and sofa. The store looked very presentable unlike some competitors we recently visited. If your looking for some professional sales people and a lot of nice furniture to choose from I would definitely come to this store.
Bakersfield store is awesome! Everyone is friendly, not stuffy or pushy. Drove 2 hrs to come here, completely satisfied!
I had a great experience, Kaylah was very friendly and helpful with my questions!
Zenia and Anthony were very helpful in getting the numbers to match what we had to work with for all the items we wanted. We thank them and look forward to working with them again.
Jamey was great.
Troy was wonderful! We appreciate their help, knowledge & expertise! Great experience! We will be back!
Eferin was great!
Chris was able to accommodate our small living space with a great sectional. We brought measurements and he made it work. Go see him!
I loved my experience at Ashley furniture. I was greeted by Helen and i was looking for a loveseat but she suggested she could probably get me that loveseat for next to nothing and I'm all about saving money. So she showed me tempurpedic and it was a little more money than i expected but so worth i love my new king bed and the adjustable base. And my loveseat was a leather one with power normally 2600 dollars but i got it for only 500 bucks. I love Ashley furniture and Helen was awesome. Definitely coming back for my new dining set and another bedroom set for my daughter!
Purchased a sectional here couple weeks ago, Tim Lamont helped me with choosing the right one for my family and I, Tim was very helpful and patient with us, even had a measuring tape handy when I needed it. Definitely will be purchasing more furniture from here in the near future. Definitely an A+ experience. Ask for Tim Lamont!
Nancy was amazing!!!!!! she was so personable helped me And my husband pick out the perfect sofa set and mattress great deals. the store was verry well put together.
Nice selection, discounts on site aprreciate Cody good salesman. Managers was super to.
Great service, the story is beautiful, I worked with Cody and he was great ! I recommend them all the way !
Our experience at Ashley Furniture was very enjoyable, Zenia was our customer service representative, she was very helpful and professional. Thank you Zenia!
Amanda was so good and professional show me a lot of specials I recommended her service and courtesy. Great job Amanda
I went in last week and looked for a sofa loveseat, Troy help me find something my fiance would love. He pointed me in the right direction and gave me a great price. Check out baxley.
Love the look of this store! And everyone is so friendly thanks for the great price on my new furniture
Great customer service ! Fast and quick
Good place to buy furniture
Great customer service...really friendly staff. I'll definitely come back to this store
Excellent customer service I had a great experience
The staff and the store was very beautiful. I was shopping for a new new dining table..the sale associate was very knowledgeable and helpful for me getting a new dininh table.
Nice store and nice staff!
Great store, very knowledgeable salespeople.
Great place to shop for furniture. Best customer service ever.
Our salesperson Kaylah was attentive, knowledgeable and pleasant to work with.
Super good experience remember to ask for kaylah!!!
I want to say a big thank you to Helen.. she’s so caring and let us take our time. I enjoyed our experience. I can’t wait to receive our products.
Our sales rep Helen was very knowledgeable in helping us select the right furniture and and was very patient in giving us the opportunity in looking around while selecting the proper accessories that were included in our package. Highly recommended and would shop again
This was by far the best sales experience we have had. I hate walking into furniture stores because the sales people are so pushy. Conrad helped us and I'll ask for him anytime I return now. He was knowledgeable without being overbearing and actually gave me the opportunity to look without being smothered. Great service.
I found the Bakersfield newly updated store to be inviting and organized. I love the ability to build a room instead of just a piece of furniture. We recently bought a a piece and our salesman Jamie was incredibly professional, informative and helpful. I would recommend Ashley Furniture.
Oralia has helped us with many of our home furnishing needs and we have been very pleased with our purchases. She is professional, knowledgeable, and always finds us the best price for the best merchandise.
Pick up experience is great. Spicy pepper chicken had me sweating.
Zenia was amazing. She was very friendly, I am extremely happy with my new mattress and my bedroom set! I definitely recommend you see her.
Good quality furniture! My sister bought pretty much her whole house there 12 years ago! There furniture still looks bran new! Went in to look around. We were greated right away had our questions answered! Very friendly great financing options! Ask for Cody!
I recently purchased a new sofa set for my retired parents for Christmas. Troy was super helpful, informative and made the whole experience less stressful and extremely easy. He made sure that all the details were met and answered all my questions. My parents are happy and satisfied to have a new sofa to replace the ones that I grew up with!
Visited Ashley home store in Bakersfield today, store has exceptional quality products from beds to dinning rooms and more buy anything today but will come back and decently purchase a power bed from there, the staff was great and helpful Jose put me in the right bed for me. Will get that bed. Oralia was outstanding in helping me get what I need. Will definitely recommend to friends and family
Isreal Monroy at Ashley's Furniture this guy is helpful to me. Very kind and helped me find what I wanted this guy really knows his stuff I recommend him when I talk to others. I thank you Isreal!!
Alex helped us purchase our first couch. He was very friendly and kept us informed the whole time. He did not hover the whole time like some sales people do so we appreciated the space. We started our search for a couch at the beginning of the day and Alex shared with us the 50% off sale original priced items and we were sold because other places deals could not match that. Thank you Alex!!
Always has the best deals and pretty darn good salesmans.. talk to George :)
We had great customer service! The sales associate kept in contact with us and was able to notify us of a great deal! We are happy with our purchase!
We were invited in by sales associate Robert, and came back because of him as well. Very nice man, and has a great personality. made shopping easy and stress free.
Had a great experience Robert Flores was extremely helpful.
Very helpful and knowledgeable staff. Not pushy and very kind. Enjoyed my shopping experience.
Great service, beautiful furniture! Found what we needed! Thank you!
This was a great place to look at all of the options and deals available. The service was awesome they went out of their way and they were very patient. I will be returning as I need more furniture.
Great customer service very kind employees who answered all my questions and concerns. Not only that but the store was very organized and clean and set up to where you would picture the furniture in your own home. I will definitely recommend my family and friends. Thank you for all your help.
Conrad took great care of me. He was polite and professional!
Awesome customer service Elizabeth is one of the best.
The store is really nice great products and the customer service was excellent. I has a wonderful shopping experience........
Beautiful showroom! Elizabeth is the best! :)
BEST SERVICE FOR A SALES PERSIN, MO RUSH HAD PATIENTS WITH MY FAMILY. WILL DO BUSINESS WITH JIM AGAIN. THANK YOU Jose Villatoro. Great sevice
Took advantage of the 50% off sale. Troy our salesman was very helpful. He left us alone while we walked through the store, checking in with us occasionally to see if we had any questions or needed any help. When we made our decisions on what we wanted he came in and helped finish our shopping
Great Expierience The Sales Man By The Name Of ISREAL MONROY Was Very Patient not Pushy Gave Us Our Space To Talk Beetween Our Selfs And At The Same Time was Attentive And Respectfull ☆☆☆☆☆
Walked in 1st sale guy seemed not to interested cuz I told him my credit was not very good!! So he kinda slow walked away!! But ran in to other sales name cody!! He's the man!! Took the time ran my credit treated me very nice made provide me best services! Also manger awsome as well!! Thanks guys
Everybody come see Robert great sales person to work with
Courtous courteous
Jose was awesome, very informative and really professional! Great guy would highly recommend him!
Nice store and friendly staff, good looking products. Conrad was the best
I went into this Ashley store the other day looking for a sofa and was greeted by Nancy. She helped me find a beautiful living room set and got me a great price as well. Go and see her for your furniture needs, you won’t be disappointed!
Really loved this store, so much variety and such great pricing!! My sales rep let me look without hovering over me and was never to far when we had questions! She was Super nice, knowledgeable, and helpful ! This store was so clean, and beautiful, we bought our sectional and bed frame from here and will definitely be back soon!
I wanted to wait till the product got delivered. Turns out our 4th consecutive order is a bad piece as well. 3 out of the 4 chairs were imbalanced and a potential hazard. Went to the store to speak with the manager but his hands looked tied with corporate BS. Now we have to wait for another 9-10 days before a tech will come and then another few weeks before replacement delivered. All this on top of waiting for a month for delivery. Not sure what’s going on with this company but clearly is bad and highly incompetent management. Don’t they check any product before delivery? Clearly not! No checks and balances here.
Jorge Hernandez was extremely knowledgeable and got us exactly what we were looking for.
Ashley furniture showroom is decorated beautifully with several dining room sets fitting in my budget. It was hard making a decision. Fortunately, the sales staff was knowledgeable and helped me pick out the perfect set for my Christmas Party. I recommend Ashley furniture to anyone looking for furniture or mattresses.
Very nice and helpful. Made sure we were comfortable on the prices and did what he could to make the sale work for us. Thank you
Robert at Ashley Furniture is the best!
Jamie was awesome! Provided excellent service!!
Staff is very nice. Zenia Nuno helped us to go through all the furniture, we needed for our new house. I recommend Ashley home store !!
This was my first review on 11/18/17 (I just went there and got an entertainment center, their service was perfect. Zenia helped me answer all the questions I had. I got a pretty good deal on my TV stand.) After a few days I went online and found a cheaper price on the same item I bought. So I went to the store to get a price match. They told me after checking the deal that it was a smaller version of what I wanted. That was even better for me because I was looking for smaller ET to save a little space on my living room. So I went and ask if they will be able to deliver as schedule as I wanted to switch the items. They told there was not difference. I got my refund and walked away. Three days later I get a call from Ashley saying they won't be able to deliver because they were back order. I said ok and got it schedule for a week later. Delivery day came, but the items came incorrectly. The delivery Guy was nice making calls and explaining the situation. I called hrs later to find out what was going on. They didn't have an idea of what was happening. I was told that they were going to give me an answer the same day and I haven't received any call 24 hrs later. I'm really disappointed with their service. I won't ever go back to them.
The service we received from Anthony was awesome! I would recommend stopping by if you are looking for a good price on quality furniture.
I had a wonderful experience. My salesperson, Elizabeth, provided excellent customer service in helping select our leather sectional and chair. Their wait time was exceptional; our furniture arrived within 6 days. Excellent experience
Is a good store
The customer service from the sales associates was courteous and efficient!
I recently purchased my beautiful sectional and dining set here. The shopping experience with Marissa was smooth and delivery was so fast. All of the front desk ladies were so polite, attentive, and quick during our check out. Everyone made it so easy I when I would usually stress over spending. The manager Russ even greeted us and made us feel very welcome. We will definitely be coming back to purchase more!
I went in and was greeted by Gio. He was very helpful. I went in to buy my wife a Christmas gift and I ended up leaving with a recliner for myself as well. If you are in need of furniture I would definitely recommend shopping here and asking for Gio. Cant wait to receive my chairs in a couple of days
(Translated by Google) Zenia is the greatest. Excellent! (Original) Zenia is the greatest. Excelente!
Zenia was great to work with she helped me find the items I needed and was very nice. She made the transaction smooth and easy! I will be back for more items! Thank you!
Excellent sales people
Very expensive
Robert saved the day! Definitely the man to see when seeking new furniture at an amazing price. We’ve been back several times and never leave disappointed. Anthony and Russ have all our confidence and we recommend our family and friends to come see Ashley’s amazing sales team.
Great black friday prices and great services!!
Robert was so helpful and friendly!! He moved lamps, side tables and dinning room chairs all around the store for me to see what pieces I would really love together. This is the second visit buying furniture from him within just a few weeks; I know we will continue to use Robert here at Ashleys Furniture as long as he is here and we need furniture! :) Thank you Robert and Ashleys Furniture!
Purchase a Full Storage Bed at really good price with a coupon. George Hernandez was the sale person the help me with this purchase
I went to check out a dining table and a couch just looking around and Zenia an employee at Ashley’s Furniture walks up to me and asked me if I needed any help with anything and I said im just looking around and later she noted that I was walking back and forth from one couch to the next couch so she walks up to me again and says I can have both couches moved next to each other to make it easier to compare so she did that for me and just about every question I had she was able to answer but if not she was able to get the answer within minutes so that helped me out a lot I ended up looking at other furniture and she stayed with me the whole time it was like having my own personal helper and it made things so much easier and faster so to Zenia thank you soo much for all your help.
Our Salesman Tim was super helpful. He gave us space and let us browse as we pleased without smothering us. He was always there for us if we had a question. Super good customer service. Will definitely be coming back.
Robert our sales rep was awesome! We felt very confident and satisfied with our purchase. We’ll definitely recommend this store to family and friends and come back for all our future furniture needs.
Went in to look for some new bedroom furniture with my husband and was helped by Zenia, she was amazing! She was so sweet and nice to us, I'm glad she helped us because some of the other girls seemed rude to me. Every time I go there I'm going to look for her to help me. Definitely recommend as long as she helps!
Zenia N. was amazing! As well as Anthony. They were both so helpful and had excellent customer service. Will definitely be doing business with them in the future!
Great service, sales rep Zena was outstanding, knowledgeable about the products we purchased. Overall great experience.
This place had some amazing things. Robert was amazing. Very knowledgeable, and friendly. I will definitely return and ask for Robert.
Thank you Conrad for the great customer service!!
Zenia she is the best.
Elizabeth, our salesperson, was outstanding. She was extremely knowledgeable, efficient, and helpful with our decision-making in purchasing a sleeper sofa. Her professional manner was superb! We are extremely pleased and well satisfied with our purchase and the quality of the product. When uncertain about the ability to deliver, I also met with Russ, the store manager. He was also helpful and supportive. Jose and Oscar, the delivery men, also were outstanding. They were efficient and professional. They unloaded and set up the sofa with ease. I deeply appreciate the “team effort” in making this a positive experience.
Sales associate Conrad was excellent in helping me. Very patient, attentive, explained pricing. Very curtious. Will be back for more furniture with his help. Great customer service.
I came into Ashley furniture and was greeted immediately at the door by Helen. She was very friendly and offered the special of the day. She helped me throughout my visit and let me pick and choose exactly what I wanted. Ended up buying a living room set and dining room table. She did the best to give me the best deal! Thank you Helen for your help today!
Anthony was very efficient, helpful and patient with our complicated order. He knew exactly how to fulfill our interest and was detailed in explaining and breaking down our costs and discounts. We walked in with a frown and left pleased beyond expected. I Highly recommend for your next furniture needs.
Great customer service and personalized service at this Ashley Home Store. Treated us like family during this Veteran's Day Sale, very informative and presented us with various options.... Ask for Nancy, M., George, H., and sales manager Anthony took care of us.. good people!
Anthony and Amanda were amazing! Great customer service! They were very helpful and accommodating. Wonderful working with helping our daughter pick out her bedroom set. We will definitely be returning when we need new furniture.
George made our shopping experience seamless. He is professional and down to earth. He knew exactly what we needed and was able to navigate our furniture shopping while taking into account our preferences and our financial situation. I will definitely be back for our next furniture purchase.
First time here and got great customer service from Jose Villatoro, very helpful.
Nancy was very personable, helpful and informative!!
The staff there are very friendly. The sales associate Tim Lamont really helped us out and the manager Anthony was very kind. They both helped me come to a deal on a bed! With a great price! Thank you!
This place is great and Zenia is my sister from another mister. Man I thought my old bed was nice but Zenia’s got me floating on cloud 9! I’m so much less of a grump in the morning now, I don’t wake up and yell at my wife and kids anymore! Thanks Zenia! My life is forever changed! Oh ya and my wife says thank you. Toodles :)
Zenia is the bomb. She helped me pick out the dopest living room set. Watch out Ashley, this should zenias homestore !!! BOOM!! 💣💥 *drop the Mic *
Zenia helped us today with the purchase of a dining room table set. She was very sweet, helpful and informative. The layout of the Bakersfield Ashley HomeStore is always beautiful and a very pleasant place to shop.
Beautiful store loved the staff. Purchased our dream sectional and had it delivered. Small issue apon delivery but Russ the store manager was quick to respond and took care of our needs. Over all very pleased with our experience and purchase, will absolutely be coming back!
I ordered my furniture in July, we are now in November and I still have not received my entire order. Every time I call for an update, I get the run around. According to the receptionist, they don't give out tracking numbers when things are getting shipped via UPS, this is 2017... I am pretty sure you know how to get a tracking number. I will never purchase from this store again. Horrible customer service and no one can ever give you a straight answer.
Robert he’s a nice person and help us to find out good furniture for my daughter and really helpful person .respectful man 😊
Great selection of furniture! The store has been remodeled and it looks great. Our sales associate was attentive and helpful without being pushy. Management was great and Anthony was very helpful as well. We are happy with our purchase and will definitely be back for our future furniture purchases.
Zenia was an awesome sales associate!! Recommend her to anyone wanting to purchase any type of furniture thank u so much you were awesome!!
Zenia and Anthony are great! Very friendly and helpful, addressed any questions and concerns my wife and I had and were able to get us a great deal on furnishing our home! Could not be happier!
Great service definitely recommend ask for zenia if you go answered all my questions very friendly, can't wait to get our furniture!
(Translated by Google) We really liked how ZENIA treated us Thanks a lot (Original) Nos gusto mucho como nos trató ZENIA muchas gracias
Received excellent customer service loved all the furniture really good experience
Great customer services! Helen was awesome as well. First time here and loved the service and merchandise , definetly will return in future .
Always come here, always have the best experience! Always have the best service. This time we dealt with ROBERT and he was just as awesome as the last if not better.... we are never dissapointed here. If you need furniture, bedding, dinning and then some go to Ashley furniture highly recommended.
Second time at this store and best customer service. Greatest deals great quality furniture. Extremely clean I also enjoyed the music while I waited for our sales guy Jose V . to do our paperwork. I will definitely shop here again. Everyone is very friendly always smiles everywhere. I want to say Russ is a magnificent manager. He really made our time time worth while. GOD bless this store !
Jose Villatoro was the greatest nicest sale guy I have every meet. He and his boss Russ went above and beyond to help us out. I recommend every one to come see jose directly before u purchase any furniture from another store. #very happy customer
Kaylah Clement was especially helpful in getting us exactly what we were looking for!
Jose V. Was an Awesome sales person. He led me to just what I was looking for. Thank Jose 😁
We bought six kitchen counter stools, a fireplace entertainment stand, and an ottoman recently. The customer service was great! The managers were extremely helpful.
My family and I were here on 11-3-17. Jose V was phenomenal and knowledgeable. Jose spent the extra time helping us purchase our granddaughters bunk beds. He was not pushy at all and made our shopping experience fun.
I went into Ashley we were greeted right away by a sales associate with a smile. We had been looking all over for our dream leather sectional. Anthony the manager took absolute care of us, he was fantastic. Not pushy in any way shape or form, totally gave us our space. We purchased the damasio & we love it! The turn around time for delivery was super fast, within a couple days “4 days to be exact”. We will definitely be shopping there from here on out, we will be telling our friends and family about them. Very satisfied customer.
I had a great experience with zenia, I'm so happy with my service and will be recommending her to my family
Excellent and very friendly.
recently went to this location to search for bedside tables; once inside the store we were greeted immediately, which is nice...the salesmen were a bit pushy and overzealous in their efforts to try and immediately get us to purchase huge sets of furniture. when i told them we were there for a relatively small purchase, they quickly backed off and sort of meandered elsewhere. we weren't able to find bedside tables that were reasonably priced ($600 for two drawers was kind of insane, esp when it's not all wood) and instead tried to buy 2 wall sconces on sale. we don't give out our emails, and this is apparently a HUGE issue, something requiring manager help it seems, and we were asked to wait "just a few moments" while our salesman tried to get the managers help. 10 minutes pass and i hunt down the manager/salesman combo about 75ft away, very much trying to convince another couple that the deal they were offering was "phenomenal"...i asked for help to complete the transaction and was told to wait a few more minutes. at this time, it was nearly 15 minutes since we first sat down to give them a debit card to run the transaction for $20 wall sconces....... 5 minutes later, at least 20 minutes since the origin of our attempted transaction, we left without any sconces and without an apology from the salesman or manager. won't be returning here at all.
Nice place great selection and prices. Got grate discount on furniture. Zenia help me and she was very helpful Make the buying experience easy. I recommend ashley furniture For all your furniture needs.
Great service and fast ! Friendly and let us shop with harassing us . Stood out of the way and let us look at what we wanted then answered our questions. Found the color we wanted and set us up . Delivery this week ! Thank you so much Frank G.
(Translated by Google) It is very good Furniture they have very good prices very friendly sellers (Original) Es muy buena Muebleria tienen muy buenos precios vendedores muy amables
High quality pieces of furniture here, enjoy your shopping such wide variety of styles in this place.
Amazing customer service from Helen!!! Helen was very patient with us, listened to our wants and made different suggestions based on our descriptions ...leaving us with the ultimate decision ...without feeling any pressure! In addition, stayed beyond closing hours! Thank you Helen for all your help!
Since the minute I walked in I was welcome by Zenia and once I told her what I was looking for she was super helpful. Not only was I able to get the manager’s special on a super comfortable sectional but I was also helped by the manager who was amicable and gave me an additional discount for waiting 5 minutes, which I was totally not expecting. I love this store. Definitely coming back.
Oh my god my fiancé and I were just browsing for furniture for our new home we walked in Were greeted immensely great by Marissa. Her customer service was great her and she was very knowledgeable and extremely friendly. She was able to provide us with suggestions and advice on how to mix and match all of my furniture. We ended up purchasing furniture to accent Our living room and our dining room. We were provided with amazing deals and discounts and all financed and beyond satisfied with their delivery turnaround! I will definitely be coming back to make further purchases!!
Today we bought our first Temperpedic mattress and had a great experience. Not only did we get a great deal but we received excellent customer service! I would highly recommend Gio and Anthony who helped us out in decided what mattress to purchase and showing us all the options available. Looking forward to a great night sleep and some Netflix in bed!
Conrad sales man from Bakerafield is rad...great service and was a great help in my purchase of my sofa and love seat ant ottoman.and new bed. Also big thanks beared one !!
Marissa was a great sales person and Tania made the financing experience extremely pleasant. The over all experience was beyond satisfying. I would highly recommend you guys visit this loacatikn and have these two help you out if you want a hassle free experience.
This store is awesome , new layout of the floor!! My sales rep. Marissa , was great.. she went above for us. Even tho we didn't purchase, we will be back mid November , her personality is one of a kind. Thank you Ashley furniture for doing a dramatic change to this store. 👍🏽
We had never been to Ashley’s home furniture store, but only drive by it. Well let me tell you as we walked in we were greeted by an amazing lady named Helen. Boy was she friendly and just sooo helpful to me and my family. I got to say she gave us such an amazing experience and first time customer experience. I am confident to say I found my home furniture store that I will remain loyal to when it comes to our home furniture purchases. I will definitely come back in the future and personally request Helen for all our home needs. Thank you Helen for everthing you have done for us.
Minh was great got us in and out super fast and dealt with all my mind changes lol
Had a great time shopping here. Zenia was super patient with us. They price matched so we feel like we got a great deal too.
It was a wonderful experience and Marissa was amazing! She took care of us good and so did Anthony!! We will definitely be back. 😁
Amanda was very knowledgeable on our furniture and had AMAZING 😉 customer service we will definitely be purchasing all our stuff here with Amanda
This past week, I went furniture shopping with my parents.. it's been a while since my parents bought furniture. Our sales associate MARISSA , was so polite and had patience. She spent nearly 2.5hrs with us. Not once did she seem annoyed. We will be back very soon. To make another big purchase.
Very nice service and very polite thanks zenia
Very good experience!!! We have been all over town today and it was great to come into a store without being pressured and encouraged to shop around. Jose and Anthony were very helpful and friendly! Best prices and best staff. Would definitely recommend.
We found what we were looking for and at a great price. Zenia was very helpful and we will be coming back again.Definitely recommend shopping here.
I recommend shopping at Ashley's furniture ! I had an incredible experience. All the staff was very helpful and made sure I got what I came for and for the best price! I will definitely come back when I decide to purchase my new bed. I'd recommend Tim as your associate and the manager, Anthony, definitely made sure we felt welcome and comfortable!
Would recommend this store for any home furnishings. Amanda was great! Anthony was too. Super helpful with no pressure. We started here and ended here with our living room set purchase. I will be back. They have a great selection and our delivery time was only 3 days.
Superior customer service without question or hesitation. Amanda our sales rep was light hearted and entirely helpful. She was engaging and also let us have plenty of space so that we could decide what we wanted with the options available. We planned on going to several furniture stores to purchase 1 sofa, and left with a living room set that would have been the same cost. Anthony the manger was entirely supportive and genuine. We will be life long customers and will recommend Ashley Furniture on Rosedale in Bakersfield, Amanda and Anthony for quality and truly appreciated service. Thank you!!!
Had a great experience with Minh and manager Anthony! I’ll be back to purchase additional items.
Jose and the team at Ashley in Bakersfield was AWESOME. Perfect balance of being available and Ietting us shop freely. No pressure but able to answer any question we had.
Zenia captured our ‘furniture shopping’ hearts... ‘by phone’ as well as, ‘in person’. The journey of making that big purchase led us to many stores, along the way! We’re so glad we made a call to the store to check on a particular living room set, I’d seen online. Zenia went above and beyond (unlike another store) and checked the floor too make sure it was there before we took the long drive in. The next morning she greeted us and made sure to answer all our questions (and, there were many). We’re happy shoppers and... we’ll be back for our next purchase, soon!
This is me and my fiancé’s first time financing furniture at Ashley’s furniture and we must say it has been a wonderful experience. At first, we were told the couch we initially wanted was sold out. However, Jose took it upon himself to do some extensive searching and realized it was not sold out and called us back immediately. The whole financing process was quick and painless. Not to mention, he has such a jovial disposition. We really appreciate his service. Thankyou
Israel was awesome. Superior customer service. Thank you so much!
Excellent experience purchasing Bed and Mattress...Zenia and Anthony we’re great..spent ALOT of effort and time explaining the different types and options...worked with us on finance options and payment plans. Would not hesitate to recommend Ashely/Zenia to friends and family and will diffently be back next time we’re furniture shopping.👍
Went to Ashley in Bakersfield Marissa Aguilar was our sales Rep. She was very helpful. We received our furniture and wall art. Went back to pick up some more things to decorate other area's in our help. Thank you again Marissa
Great experience, Ask for Zenia super helpful and great customer service. Can't wait for our furniture. Thank you so much Bakersfield staff.
So we went to Ashely's to browse for a living room set. We were greeeted by Amanda who introduced us to their new remodeled store and informed us about their current promotional offers. we stumbled upon a dinning table we really liked and ended up buying it same day. What I really liked about amanda was that she took the time to get to know my husband and I before we went off to look around. Another thing I really liked was that she was gave us space to look around. She checked up on us every now and then. Overall we had a really good experience and we will definitely be coming back for that living room set.
Goo was an incredible sales person so happy with my purchase. Will be back next month
Excellent salesman found exactly what we wanted even as the store was being rearranged at the time we visited lol Very competitive prices and every type of furnishing you can possibly need. Picked up the perfect sectional! Very pleased!
The customer service is awesome. But they have to step up their game when it comes to delivery. 4 hour time frame is too large.
I ordered furniture in June, first they delivered the wrong piece, still waiting on furniture (it is now aug 30) called to check, said they would deliver Sunday, no call , no delivery, its now Wednesday. I call they said I will get a call in a little while from the tech, now 9:30 pm obviously not happening today. Think its time to have them come pick up the rest and take my business elsewhere.
Purchased a sweet 14 piece living room sofa set and I'm extremely happy. Salesman Minh was great to work with and he's very accommodating at the store. Please note that impatience will ruin your buying experience. I didn't bug the store not once about my delivery and yes it took roughly three weeks to get my purchase which Minh prepared me for. I think Amazon has spoiled many with gotta have it now mentality. The furniture is worth the wait to make and kudos to the home store and distribution facility for the outstanding service.
"The Royal Treatment" This is how I describe our visit to Ashley's Furniture!! From the moment we walked in, to the moment we left. Nancy knew what we were looking for, and she suggested quite a few options for us to choose from, and we left super happy and blessed with a purchase far beyond from what we could've even dreamed off!!! A beautiful brown Sectional at a fabulous price, but the quality was out of this world!! I've been bragging to all my friends about this store on Rosedale Blvd in Bakersfield, CA. All their personel were so understanding, so helpful, and kind, made us feel right at home!!! May God Bless you all.
In store salesperson was great and that was the last good experience with Ashley. Poor delivery schedule and I have had to make multiple calls to try to get promised repairs made. They sent the parts over a month ago, still no contact for the repairs. Done with Ashley.
Not American made.
Great experience. Jorge was very helpful. He did not pressure me into buying anything and took his time to show me around. Would recommend to a friend or relative.
Excellent service. Tim Lamont was great, very helpful and friendly. He also helped us get the best deal.
Tim and Mackensie were great to work with. Very knowledgeable, friendly and efficient. Excellent quality furniture.
All of our furniture has come from Ashley and we have always been happy with customer service and warranty. Came in today to look at dining room tables. Cherie and Jorge were a pleasure to work with and helped figure out exactly what we were looking for. Can’t thank them enough for the great customer service!
Beautiful store. Best savings is watching for sales.
Bought my furniture then saw it marked down the very next day. I called and they told me to come on in and gave me the new price without any problems. Jaime was extremely helpful. Thank you
Maria Lopez is a one of the best associates I've met! She was very helpful and eager to make things as smooth as possible. I was very pleased with her service and I would recommend if you are here that you work with Maria.
Maria Lopez is the best customer rep ever! She was very kind and understanding. She helped me with a defective couch and was absolutely amazing. The best customer service experience I've ever had! More customers reps should be like her!
Good selection
Maria Lopez was very friendly and helpful with my order. She helped me get everything squared away without any hassle. Fantastic
We had a great experience! Thanks Robert and Mackensie for all your help. We love our new furniture :)
I visited Ashley to purchase a new couch. George went above and beyond to help me pick the oone for my home and Mackensie checked me out quickly. Excellent customer service
If i could give this place no stars I would so please don't shop here. On 6/11/2017 I came in to the store my first time ever and as i walk in this middle aged lady with a bad attitude walked up to me and started showing me around and as i was trying to describe what i would like to do and what I need all she could do was look at her phone and rudely interrupt me by saying "yeah yeah". Please dont shop here
Worst experience ever. We ordered a bed and the sales clerk didn't add the headboard as part of the order even though we paid for the whole thing. When they delivered it is when they realized there was no headboard so they couldn't even put the bed together. Now they are telling us it will be at least 2 weeks to a month to get the headboard. We want to return it at this point because it's ridiculous. The girl on the phone said we can't do that because it's used, which is laughable considering it is their mistake that makes us unable to use it at all. This all happened today so we'll see how it turns out, but I will never buy anything from them again. The customer service is non-existent. The people that work there practically refuse to be helpful.
They have nice couches but not in stock to take home you have to wait 3 to 4 weeks to get your item I'm just going to drive L.A they have living spaces and ikea that have all items in stock
Maria Lopez is by far the VERY BEST EVER Customer Service Rep!!!!! I had the unfortunate experience of my sectional arm rests being damaged by my dog. Maria was so understanding and went ABOVE and BEYOND to help me! She did everything she said she would do and then some! She kept in constant contact with me and followed thru. She removed the sting from a very painful situation. All of her co-workers should follow in her footsteps! Thank you Maria for everything you did for me ~ Have a great day!
Could use better customer service
A relaxed friendly businesslike atmosphere
Helen is an AWESOME Sales Associate! He's knowledgeable, helpful and attentive, but not suffocating. Danielle made the purchasing process pleasant and prompt, while being personable.
Great service, great selection, and a great Memorial Day sale! Marissa, our saleswoman, was super respectful and knew her products well. Mackensie, who did our paperwork, was quick and kind. Good day!
So far one of the worst furniture stores I've been in! They think they can just sweet talk me into buying anything from them?? Prices are enough to go bankrupt! I bought a bed frame there and had to resale it to a third party just to pay off their hidden fees!! So now I'm just sleeping on a mattress with no bed frame. I went back in there to try and talk them into giving me an ol' bed frame, but Nancy wouldn't budge. Terrible just terrible. And they still had the audacity to say "have a nice day sir". Won't be shopping there ever again. Oh, but the showroom was nice (which is the only reason they get one star)
Visiting ashley home store was an easy experience having Maria and Mackensie help me out choosing my new comforter. Will definitely recommend people to shop here! These girls always have a smile
I went today to go purchase a table for my kitchen and was in and out of there quickly and satisfied with the service and my table. My sales associate Gio was very efficient and answered every question I had. When it came to check out Mackensie the customer service rep was very polite and check us out quickly.. not that I was in a rush or anything but being able to pick out a product and then have it all go smoothly was great.
Maria L. was one of the best customer service reps I've ever spoken with!
My friends and í went shopping for a mattress on a budget. Jose the sales associate was able to get us the most bang for our buck and helped my friend find the best mattress for her needs. He provided us an exeptional experience. He took the time to asnwer our questions and concerns. Will definitely ask for Jose when buying more furniture.
Maria Lopez was outstanding!!! In today's world you just don't get customer service like that anymore. Everyone take notes, Maria illustrates exactly what customer retention is all about. I will definitely purchase my next furniture set from Ashley!
The girls at Ashley Home store were great friendly and very knowledgeable. Thank you to Ana, Mari, Kensie and Maria for being so friendly and kind.!!! Will definitely going back to purchase more thanks to those girls.!
It's hit and miss with some sales associates at furniture stores (including this one) but there are a few diamonds in the rough. Tim Lamont is definitely a diamond. Very polite and has an excellent demeanor. He left a good long lasting impression with us. Sometimes just smiling and giving shoppers their space is all that you need to make a sale. If you are considering shopping at Ashley's, I suggest you speak with Tim, you won't be disappointed.
Nice place to browse
My husband and I had a wonderful experience at the Ashley Home Store in Bakersfield. Jorge was our sales associate, and he was very patient and friendly. We never felt pressured or rushed. We purchased several living room pieces from Jorge, and was directed to Anissia, our customer sales representative. She was very polite, informative, and thorough. Very enjoyable experience.
I bought dining room for my wife,My wife loves it .Excellent experience Ashley furniture.Ask for George
Sales person Marissa was very pleasant
Large store great selection tad pricey
Beautiful furniture
Purchase experience was great, had 1 minor issue with a sofa cushion. Spoke to Maria L and she took care of it right away. Exceptional service advisor.
I could find only a couple of pieces but I'll return as I continue to shop for more things that I might need.
It was overpriced and they have deceived customers in the past
Will never do business with these people ever again! Just waste of time. salesmen and customers service people are nothing but lairs
Great service, quality furniture, reasonable prices, friendly employees.
Nice store ,but quality of furniture dose not match there high prices
It's ok experience and took awhile to get my furniture
The Sales associate Goi was helpful and EXTREMELY patient with my wife and I. Will be going back to buy more from him
eshan was very helpful and nice....I furnished my living room and bar stools for my kitchen
I order my furniture in August. My order came to over 5000 worth of stuff!!! Received all my stuff but my sons bed. They told me it would be two week then oct 1st then Oct 20th. Then I called and complainted The girl said she would refund me $100 but I would need to bring the card down, then about a week later I went down there and the girl was so rude her name is Natalie that works behind the counter. I have never been talked to so rude. Now they are saying late November. I personally think Natalie should be fired. I work in customer seviece in a health care setting and never have I ever seen someone like her!!! The sales lady that sold me everything just acted like ohhh well her name was Nancy. I will never shop there again!!! Horrible!!!!
If you are OK with waiting a minimum of up to a month and a half to receive your furniture then go for it. I was given a due date and that due date changed 4 times and everyone was ok with it like thats the normal way they do business. As a matter of fact i still havent received my furniture so i cant even tell u how long it took to get or if it came in tact or not. Do not expect to speak to a manager at the Rosedale store for any kind of service because it seems like there is never one available even when I was purchasing my furniture I overheard the lady at the counter on the phone with an angry customer who had to wait several days before the manager that he or she needed to talk to was even available. I will never purchase anything from ashley in bakersfield again. Know that there is no longer a warehouse in bakersfield so all the furniture comes from Visalia.
Horrible place to shop and no follow up from anyone at the store...front desk people are unprofessional and rude. where are the so called managers at when there is a problem?
We bought almost everything for my house when moved out here around 8 months ago. Price was good consider we shopped quiet bit with their competitions around them. Everything was smooth through out ordering and delivering accept couple items were back order. But I was informed at the time of purchase. They made effort making the second delivery for those back order items. This is good customer service but I didn't care, it was a good sale for them. Until our dining table's leg had a crack couple weeks ago. I called in to get help. Again replacement leg was UPS to us yesterday. Now that is impressive customer service. I highly recommend this place. Will shop again!
well sorry to see that ppl have been upset with them because I've purchased all my furniture at Ashley's and never had a problem, when I bought my dinner table they did tell me it will take 4 weeks to receive and then they will call to schedule a drop off date, but that's the dinner table I wanted so I didn't care. By far the bet furniture store!!!! now I have purchased living room set and my entertainment center and will go get y bedroom set next..
Great place to shop for quality furniture for a great price...
worst service on the planet Period.
Horrible customer service and no communication.
First they sent me the wrong recliner. Then they ordered the new one said they would put a rush on it. Rush to them Was 2 weeks. 2 weeks later It didn't arrive and they said it will for sure be here next week. Called today and it isn't here. This place sucks and this has happened every time I have bought something. Save your time and money and go somewhere else.
I will never buy anything more from this place. I went to thier store and odered a table , I picked it up and barley opened it and notice the color did not match my other furniture. Called to see about getting a refund or replacement with another table. They told me all sales are final. So basically I'm stuck with it. Good customer service I think NOT.
(Translated by Google) Very bad experience to have bought a furnished room with a balor of more than five thousand dollars that is made by beginners very badly made .. and the store says that they were going to send someone to fix them for 4 months and nothing. 👎👎👎👎👎 (Original) Muy mala experiencia aber comprado un amueblado de sala con un balor de mas de cinco mil dolares que esta echo por principiantes muy mal echos.. y la tienda dice que ban a mandar alguien a que los arregle lla ban 4 meses y nada. 👎👎👎👎👎
(Translated by Google) Very good (Original) Muy bueno
Excellent customer service. Nice product. Easy transaction.
The furniture pickup receptionist is VERY rude and unprofessional. The furniture is decent, and the salesman was alright.
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0% interest for 60 months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. For more information on our Regular Price, see store associate or visit ashleyfurniture.com. Discounts from Regular Price may apply based on payment method and terms which may be considered a finance charge. See store for promotional options and details.
