Ashley Store | Bakersfield, CA 93312

(Translated by Google) I don't remember the name of Mrs. Who assisted us, we send you greetings from the Aguila family. Thank you for serving us, a beautiful person and thank you for the treatment you gave us. Everything excellent 👌 👍🏽 (Original) No recuerdo el nombre de la sra. Que nos atendió le mandamos un saludo de parte de la familia aguila. Gracias por atendernos una hermosa persona y gracias por trato que nos dio. Todo excelente 👌 👍🏽

Very pleasant experience. Cherie made us very comfortable while shopping.

Great service and support.

Very nice and helpful 👍

Good experience, helpful customer service. Cherie was very helpful.

(Translated by Google) Satisfied with your attention (Original) Chatisfecho con su atención

Everyone was welcoming and friendly, from the store sales rep to the manager.

We have a smooth and awesome experience working with Helen in purchasing a new living room set. She has helped us decide what’s the best furniture that suits our need. Look for Helen the next time you come to Ashley.

Although the initial experience was great with the sales representative. After spending about $8k, every single delivery had issues. First, was my sectional, they forgot to bring the ottoman the delivery guy said it was due to it being on back order. This wasn't true as the warehouse confirmed it was left behind. They delivered the following week and failed to bring the feet for the ottoman. Second, my bed. They delivered a headboard and actually put it together knowing there was a rip in the upholstery on top. When I entered the bedroom the delivery guy wanted me to sign and when I called out the damage, he insisted I make a claim through the protection I purchase. I obviously refused the delivery and he was upset when he needed to take the headboard back. It was then delivered 2 weeks later but with not hardware. When that was called out, the hardware was send to me almost 6weeks after purchase. The store staff have been great to deal with sorting out these issues. But as a customer, the experience and value is about the follow through and the warehouse along with the delivery crew are indeed an extension of the Ashley brand. If they worked on quality control and a little more of an honest approach when expecting customers to accept delivery of expensive, yet damaged product.