Ashley Store Burbank, CA

Sam was super amazing , knowledgeable , friendly , asset to the the company.

Conveniently located store. Good selection of different mattress brands which makes comparison relatively easy. Special thanks to B. - our sales person. Very knowledgeable, polite, and forthcoming.

I've been given the run around from this store. Ic e been given 3 different delivery dates and have family coming in from out of the country. I have a long lost of issues . I would like a manager to contact me ASAP

I took off work for a delivery that already took them a month to deliver, only to “find out” not be told directly that the dresser I ordered a month ago is still on back order and will not be included in my delivery. The salesman was so pushy and rude following me and my family around like we were gonna put a couch in our pockets. Only to have to call off of work two times just to receive the delivery I was supposed to get the first time. I honestly depending on how they handle this will probably never go to Ashley again. I’m an influencer and will urge all of my fans not to go to Ashley furniture as well. They don’t value the time of the customers and the customer service was a joke.

Izabe was great had the best customer service answered all our questions and we purchased our new bed thank you so much

The manager of this store really needs to learn what customer service means. She also needs to learn how to be respectful and polite to her guests in the store. She is very rude and intruding. Overall, this Ashleys location is run by people who are not from America and who have no idea what Americans expect in their customer service. First of all, it is very rude to hound your potential customers and repeatedly ask them questions after they refuse your initial intention. Second, do not stand too close to us that is also rude in American culture. And third, please do not ask us questions as if we did something wrong when all we want to do is learn via pics of the furniture will look good in the designated room we are looking for. It would have been nice if we felt comfortable in this Burbank location but instead it felt like we walked into a 3rd world furniture swap meet. We’re everyone is suspicious and confrontational. We will for sure let our friends know and never return here.

Great customer service

Izabel was very nice and knowledgeable. She showed us many options of couches and walked us through all of our options.

Great costumer service. Good price on everything. Im very happy.

Wow. If you’re shopping at Ashley’s in Burbank do yourself a favor and ask for Joseph. We could not be happier with his service. He is so informative and helpful. We now know this furniture store will price match for the same brand and model and refund you if at any time you find the furniture on sale less expensive before delivery date! How amazing! He will take care of you and treat you like family. Thankful for this wonderful experience.

Before I came to Ashley’s, I went to Bob’s furniture and had a terrible experience. Izabel was soooo helpful! She didn’t make me feel pressured at all to purchase anything. She just asked if I had any questions and let me roam the store without following me around. This was the best shopping experience I’ve had. Thank you Izabel!

Izabel was very knowledgeable and pleasant, went above and beyond. Great experience, and easy purchase!

I went into the store not expecting much since it's a 'Big Box Furniture' chain. In fact, I was thinking it was going to serve more of a reminder why I should buy online or at Costco. But I will say Pravin Bhambri completely sold me on why it makes sense to have someone sit, listen and guide you on making some huge decisions for your home. I gave Pravin all the reasons to walk away and not work with me, but he just was attentive and patient and helped us choose a furniture set that not only made sense but looks amazing!

Beatriz made my purchase sooo easy. Called knowing what I wanted but was having difficulty with getting it ordered properly online. She knew exactly what I was asking for and put my full order together and was able to order it all over the phone and get a delivery much sooner than the online products! Thank you for making this so easy!!!

Friendly and knowledgeable salesman

A beautiful and easy process, quality of the furniture is amazing.

Our sales representative Joseph was amazing. He went on a whole journey with us as I changed my mind multiple times and talked through all the pros and cons. Amazing service!!

I knew what I wanted and the gentleman helped me obtain it by helping fill my order and done. Happy customer. I visited on Saturday prior and when I shared I was shopping around vendor Emma kinda neglected me. I waited on her and asked manager 2 please call her and no luck. Went back today Wednesday with money in hand and gentleman helped me right away. No longer than 20 minutes.

TJ is the best! From the moment I came in, he was very welcoming and accompanied me for almost two hours until I bought everything I need for my new apartment with special discounts! What a great shopping experience at Ashley!

B was very helpful and kind - great experience purchasing a table and sofa!

Izabel was very kind, helpful, and informative! She took time to show us various pieces of furniture and answered all of the questions we had!

Terrific couch for a great price. Pravin Bee was incredibly helpful and insightful throughout the process.

Thank you great service

My experience buying a dinning set with my family at Ashleys Furniture Store in Burbank was amazing because of Pravin B. He assisted us in finding the Isanti Dinning set, discussed different chair options, patiently answered all our questions and made sure that we were ultimately happy with our purchase. Pravin B. thank you for taking the time to help us. To anyone who is looking to purchase furniture with someone knowledgeable about all the products, who is patient, and has the best customer service at Ashley Furniture Store, look for Pravin B.

TJ’s the man!

Anna was amazing. She welcomed us when we walked in. Asked us questions what we were looking for. We found a beautiful couch did financing and got a good deal. Had different color options. Explained all the perks. Would recommend again. Might come again and get a table next!

TJ was really helpful. Great customer service . I walked out today with a recliner thanks to him.

Nice furnitures Had an amazing Shopping here for our new home. Sam was the one who assisted us.

Thank you so much

(Translated by Google) This store is a scam, they sell you one thing and give you another, saying that they need to deliver the rest, they make you sign and then someone calls you on the phone saying that this is your order and that you already screwed yourself for having signed this comment is so that they don't see your face like my relatives, better go to other stores and make sure they give you the right thing before signing because they did it to me, I feel scammed, deceived, I will never go to one of these stores again (Original) Está tienda en un engaño te venden una cosa y te entregan otra diciendo que falta que te entreguen el resto te hacen firmar y ya después alguien te llama por teléfono diciendo que esa es tu orden y que ya te fregaste por el echo de haber firmado este comentario es para que no les vean la cara como a mis familiares mejor vallan a otras tiendas y asegúrense que les den lo correcto antes de firmar porque a mi me la hicieron me siento estafada engañada ya no iré jamás a una de estas tiendas

Awesome service!

Beatriz was terrific. So was her supervisor. Best of all they honored my coupon on a Black Friday special. That’s good business sense. Don’t lose the customer over $25. This way I am a customer who will return because I see they care and they know I will recommend them to my friends and family.

Super helpful and nice 👍

Cordial and courteous service

she is so friendly and so polite to is . help us we all questions...

Isabel was the best!

Best seller I ever had Thanks Isabel!

Joseph V. 10/10 customer service.

We just moved and shopping for new furniture. We visited a few different stores and were driving by Ashley on the way home. It was close to closing time, so we wanted to be quick, but Anastacia was very accommodating and wanted to make sure that we felt confident and satisfied with our potential purchase. She was even willing to help us move a table from the other side of the store to see how it looked with the sectional we were interested in purchasing. She was very friendly, personable, and genuine as she supported our decision to purchase a sectional couch, table, and area rug. We’re very much looking forward to the delivery, and we will return to Ashley for any future furniture needs.

Glen did great!! Definitely pleasant experience.

The person that help us really courteous and friendly he was so helpful thank you for your help Mr Basil Saleh

Very helpful

Izabel was amazing she is so perfect she knows how to speak with customers and she is so helpful with I like her customer service skills and will come back absolutely to work with him again

Mirta has provided great service! She made us feel very comfortable during our experience we will definitely be back and visit we love this location at Burbank everyone made us feel welcomed even our fur baby! She’s so lovely she works with you and makes sure you leave this place satisfied she’s the best! Thank you so much mirta 🩷

Beatriz was very friendly and helpful. Synchrony gave me some issues getting started but she was knowledgeable, patient, and stuck with me. Great saleswoman!

We had the pleasure of meeting Glen on our journey to by a family room recliner set and tables here at Ashley's Burbank. He was extremely pleasant and knowledgeable. He helped us make the right decision and gave us an amazing deal. As long as Glen is here, we will be coming back for all future purchases. Quality Service and Honesty. It simple go ask for Glen. He will take care of you! Thank you Avanesyan Family

Glen is your person when it comes to patience, expertise, humor and all around top notch experience. Glen- thank you for going above and beyond. - A family!

Wonderful experience at Ashley’s furniture, Isabelle helped my partner and I choose a bedroom set with a mattress and walked out with a unbeatable deal special shoutout to Isabelle for making our first furniture purchase a special one .

Great customer service

TJ did a great job helping me buy a mattress and chair. He was very knowledgeable and patient. Would work with him again.

Beatriz was great She was knowledgeable and helpful with my trips coming in and looking for the new couch addition to my place. She was courteous and expeditious with my time

It’s unbelievable how anybody can hurt or damage someone out of their own gain. I went into Ashley furniture today only wanting to buy a bedroom set. A salesman, I believe by the name Sean, had us there almost 2 hours trying to convince us to buy a mattress $3300 mattress. He sold us a good story about paying it off for 60 months at $82 a month. When he asked us to check our credit, I don’t him I didn’t need a hard inquiry on my record. He went ahead and said, this is a low inquiry! I was fine with it. They approved the credit but it wasn’t the credit he said it was. I just received an email that a hard inquiry! I. That is very low! I’m very disappointment. He told me he works from commission, well that shouldn’t be my problem. That’s the job he went for and lying to win is pure evil !

Glen was amazing he was very helpful friendly and took care of us like a family

Pravin B did an excellent job taking care of us! He was very thorough and helpful with all our questions. We will definitely be back for our next furniture purchase.

Johni was very attentive and was able to work with me in my price range. I will definitely be coming back!

Talk to Basile! He will take wonderful care of you.

I walked in the store. It was very well set up. I had Dan as a sales person, who was very happy to help me and everything that I needed. Showed me everything I wanted to see. We walked thru the whole sales floor snd he was happy to run back and forth so we could compare items. Definitely recommend this store.

I recently had the pleasure of working with TJ at Ashley’s Furniture in Burbank, and I can confidently say he made our shopping experience truly exceptional. From the moment we walked in, TJ was welcoming and attentive, showing a remarkable level of patience as we explored our options. Even though we were undecided and took our time considering the various styles, colors, and designs, TJ never once made us feel rushed or pressured. He guided us through the process with ease, allowing us to make an informed decision on our brand new couches. What stood out most was his professionalism; he took such care with every detail and listened to our needs so thoughtfully that I honestly felt like I was dealing with someone from upper management. TJ had an incredible ability to understand our preferences and helped us feel confident in our choice. It’s rare to encounter someone in retail who genuinely prioritizes customer satisfaction the way TJ does. His dedication, patience, and professional approach turned what could have been an overwhelming experience into a seamless and enjoyable one. Thanks to TJ, we walked away thrilled with our purchase and confident we’d made the right decision. We’ll absolutely be back in the future and will recommend TJ to anyone looking for furniture at Ashley’s in Burbank. He’s a true asset to their team!”

Mr. Bee , was very professional , knowledgeable and super friendly , Super nice .....

Service was genuine. David didn't stalk us and others politely asked if we needed help as we looked around. Will come again.

Joey waschelpful!!!

Absolutely terrible experience. After ordering my furniture, Ashley Furniture Confirmed my delivery date, three days out two days out and one day out via text message. On the day of the arrival, I stayed home for a four hour window and the item never showed up. After calling and reaching an automated response, I then connected to their chat box and found out that the item was rescheduled without my knowledge. At that point, they told me a new delivery date had not been set. After looking at other reviews on Google, I learned that this was a common occurrence. I then decided to cancel my order by speaking to Ashley Furniture representative. They said that the cancellation would take 2 to 3 days and someone would reach out to me. After three days, no one reached out to me. I documented this whole process and had to process my refund via my credit card company. I highly recommend staying away from this business.

Anastasiia Hatak was fabulous. She was friendly, professional and knowledgeable. She helped me select the items that would work in my home with her design oriented sales approach. I highly recommend her when going to Ashley Furniture.

(Translated by Google) 2 times for my 2nd order they changed the delivery day, it was generally pointless to choose a convenient day for us, with our orders we had no luck at all, no notifications came because they weren’t sent, I didn’t go to work all day so that I could be at home during delivery, the order was so-so , I won’t buy next, we’ve been almost waiting for a month (Original) 2 раза для моего 2 заказ меняли день доставки, вообще бессмысленно было взять для нас удобный день, с нашими заказами вообще не повезло уведомления не пришло, потому что не отправили, весь день не пошла на работу чтоб во время доставки была дома, заказ так себе, в след не буду купить месяц почти ждали

Friendly sales people, great selection, good product that lasts, delivery staff very friendly as well.

Beautiful sofa we bought from Ashley! So soft and comfortable, not too expensive either. Salesperson was kind and helpful. Thank you!

Glen did a great job. He helped us find a sectional that fit the space and match it with an accent chair. He also ensured we received a great deal. Would recommend coming here.

B was extremely helpful today! Came in wanting a couch, and left with a complete set of a loveseat recliner and sofa, and even a rug! Explained the offers they had currently when I arrived and allowed me roam the store to find my perfect match. Thank you, B! Will be back here again next time I need any new furniture! ☺️

Horrible customer service Do not trust the delivery date, time or anything. It’s all a lie do not pay them until you get the merchandise. Everything was horrible bad bad, bad experience.

Beyond expectations!!! Outstanding service. B was excellent!!!

Mr. B is One of the best

Great selection. Better service. Process made easier. Thanks Glen.

Fast and easy

Bought a bed at Ashleys Burbank Ca. back on July everything was fine untill the delivery. The bed was damaged in several areas. Most damage is on one of the bolts thats holds it together. It has a 7 inch crack where its bolted. I called them to let them know larer as I was not home when it was delivered and assembled. It was not until I moved the whole bed that I noticed the crack. Upon speaking with customer service I reported it and asked if they would lower the price for the damages since it was a new bed. They said that instead they would replace it and take back the other one. I was even given a date I would receive it. I called 3 weeks later to check on status for delivery and they said there was no info for a replacement. I called customer service and the store but they've been extremely rude and unprofessional. I've been going at it with them since the delivery 3 months ago but since they had been paid for the bed right away they don't care. When you call to report stuff they wont answer phone. You will be l3ft on hold until you get tired of waiting and you hang up. But if you choose the option to buy something they will answer right away. Definately watch out for any purchases you want to make there.

Emma was amazing with helping us choose our living room set. Great experience at this store. Great selection.

It was smooth ordering our new mattress. Thanks Glen for the help and walking us through all our options.

Anastasia …from the Burbank location…was great as soon as we walked into the store. Gave space so that my wife and I could actually think about what we wanted for our living room. Anastasia was informative…friendly…and down to earth. She made the buying experience stress free and very easy. If you buy from that location…make sure to ask for Anastasia. She’s great!!

Izabel is great! I had questions and was hesitant about purchasing online, I decided to walk into the store. Izabel was the first person we saw as we opened the door, great smile, definitely a people person, and answered all our questions! Inviting personalities are important in retail. Purchase was easy. Thank you Izabel!

Great guy, helped a lot and was not pushy at all.

Emma was wonderful, helpful, and professional, and did not get tired of showing us the different options we had for almost an hour. Thank you so much, my living room is beautiful 😍

Emma is the best! She gave us the best help and service. Didn’t even think of buying a couch today but her kindness and courtesy had me do so. I recommend going to see Emma for getting any furniture!

The best customer service I've ever had! Thank you MD for making us so happy!!!

Joseph was great. He introduced himself in the beginning and didn't hover around us but provided helpful information when requested.

Really appreciate your work, TJ! We tried every possible mattress and chose one within our wishes. TJ explained every aspect of mattresses. Thanks a lot!

Ana was absolutely amazing! She greeted me as soon as I walked in and went above and beyond to make sure my experience was top notch!

Johni was very helpful in our search for a dining table and now our little home is complete! Thank you Johni!

My Wayfair bed randomly snapped in half last night after four years - I reluctantly went to a couple of stores and found the salespeople unhelpful and/or the selection lacking. When I entered this Ashley location, I was immediately greeted in a friendly, but not pushy manner by the whole team and an excellent selection of furniture in all price ranges. I ended up working with Rashaan - and he actually made me happy my bed broke! He showed me everything in great detail and answered my numerous questions. Ultimately, we got a great deal on a much better mattress and Rashaan’s superior customer service, care, attention to detail (excellent help with financing), understanding of my budget and wonderfully engaging personality - shopping and buying a new bed and mattress at this location and with Rashaan in particular, was a truly enjoyable experience. I’ll definitely be coming back to this store anytime I am in the market for new furniture. I encourage anyone reading this to do the same, you won’t be disappointed.

Mirta was the sweetest to my family and I! We had a great time shopping today for our new living room , thank you so much for all your help AND patience 😅 ( we took literally all afternoon ) but we are so happy with our purchase 🥹🩵

Johni was amazing! So helpful and knowledgeable on all the items!

Amazing service ! JOSEPH IS AMAZING !!!!

Great service by Ahastasiia! I described exactly what I was looking for and she guided me immediately. She’s also super educated on all the furniture features and that means a lot. We will continue our communication regarding the needed furniture in my backhouse. I have some decisions to make. Thank you so much!

Joseph was the best! Super efficient service and had me in and out with a new living room within the hour.

Glen was a super nice salesman. He got us a very good deal. Highly recommended

Glenn was amazing at helping me through the process of buying new furniture.

We were extremely pleased with Joseph’s service at Ashley’s Furniture. His kindness, professionalism, and genuine willingness to help us find the perfect item made the entire shopping experience enjoyable. He went above and beyond to understand our needs, offering valuable insights and suggestions. We truly appreciate his dedication and would highly recommend him to anyone looking for exceptional customer service!

Very good customer service and friendly

Buyer beware. I've purchased a lot of furniture from Ashley over the years and my latest purchase has me never wanting to go back. I bought a power reclining loveseat at the end of September. Since mid October, half of it has been unusable because the heater won't turn off. Ashley sent a warranty tech out early November who confirmed the problem and said to unplug that half of the couch because it is a fire hazard. We have had no luck since the tech was out getting the parts shipped to repair the loveseat and Ashley is running us in circles trying to get answers. They won't return or replace the defective product and we don't know when it may be fixed. Really poor after sales service and support.

Glen did such a great job! He was so personable made our buying process so much easier. Ask for Glen if you come here!

Thank u for your help Glen Meyers. Loved the customer service.

We had an amazing shopping experience at Ashley's Furniture in Burbank. Glen Meyers, our salesperson, and the store manager, Sabah, were both incredibly knowledgeable and accommodating. They were patient throughout the entire process, making this by far the best furniture shopping experience we've ever had. The store itself is massive, beautifully laid out, and offers a no-pressure shopping environment. If you're looking for quality furniture at great prices, we highly recommend Glen, Sabah, and the team at the Burbank location. Well done, Ashley's!

Bee 🐝 is the person I worked with I bought from him 5 yrs ago….I figured I’d use him again However, after 2 weeks I’m still waiting to hear back regarding the extended warranty i paid for. I was overcharged by $50. I sent a message, text to Bee and called the store the same day, nothing. I’m disappointed no one has offered to resolve this issue and credit me back $50.00. I haven’t heard anything yet.

Amazing service! Ana was SO helpful!

Chris was in incredible sold us a bed we didn’t even want.🤣

Joey was a tremendous help, offering several options to find the right piece, to complete our day room. Knowledgeable, with easy and comfortable disposition. Seek him out, you’ll be pleased with his guidance. Thom

Not happy when delivered

Beware of any purchases made at Ashley Furniture store. We bought their top selling sofa "Maggie" and the floor model was very comfortable, it was worn in and felt great. When ours arrived to our home the material felt much rougher and both seat cushions had ridges in them, near the back of the knee which was noticeable and disappointing. We weren't happy with the couch and reached out to our salesman about returning it the day after it arrived. Our salesman Glen Meyers, who is a delightful man mentioned that the floor model was there something like 5 years. It doesn't surprise me to hear that the couch could take a while to break in, ours is rough and lumpy. Glen let my husband know that all sales were final and he was sorry if he didn't make that clear the night we purchased it. He said he would speak the manager to see what could be done if anything. When following up with him the next day he let us know nothing could be done. We went to the store in person, 2 days after the couch arrived to speak with the manager, Saba, in person but she had left for the day, so we spoke to Nelly an assistant manager. We understood the no return policy but we wanted to set up an exchange because we aren't happy with the couch. She said she will submit the request and let us know if there is any decision. This was simply a run around statement she gave us. I called back on Monday, the decision has not been made and I called on Wednesday to follow up and found out nothing had been done or requested. Here is the main problem with Ashley and how they handle dealing with their customers. It's a run around system, you can't even reach the store directly. All calls go through a corporate answering service first. It is not a company you want to deal with. Living spaces will give you a seven day return policy where you will be charged a restocking fee. No fee for an exchange. We are willing to pay transportation costs and willing to exchange for office furniture, but are simply left with we can't help you. Not Good and Not Recommended. BEWARE.

Glen Meyers did a wonderful job in helping us get our couch!

Glen was very helpful.

Izabel was incredible ! Her customer service was perfect . She was very detailed and kind when answering all of our questions. We will be back !

I had a really good experience in Ashley Burbank. Glen helped me so much. He demonstrated a great customer service.

B was extremely helpful. He was very patient with us and gave us time to look around. Definitely recommend asking for B when shopping at this location!

Glen was extremely helpful and informative, he answered all my questions and was fun to talk to!

Thank you Joseph for your amazing customer service

Basil was a great help! Go to him he will take care of you!

Glen Meyers made our purchase very easy, he is friendly and kind!

Pravin B. was very knowledgeable with the products, patient and friendly!

I worked w Glenn. He was amazing not a pushy sales man I love his personality love how social he is and very knowledgeable about all the products I bombarded him with. He is very genuine and love his stories. I love this was not a transaction he took his time. Told me about quality furniture. Ask for Glenn. Hes an older guy with full of knowledge thank you for helping me choose the avaliyah couch!!!

Glen did a great job. Lots of help. Would highly recommend this store

Ordered a sofa online and without any notice, Ashley cancelled my order. Went to this store to buy it in person. I noticed the price difference. Manager did not want to honor the 25$ coupon although the coupon is valid in store or online for 30 days acquiring it. The manager Made it seem like she’s doing me a personal HUGE favor when she said okay after some talk. Manager doesn’t know how to communicate at all and to meet clients needs. I had no problem with the price and could certainly afford it but the way they communicated made me feel so uneasy and unwelcome. Went to bob discount and got a better sofa right across and they were wonderful and patient! Note if you want to buy from Ashley, you’re better off at other Ashley stores or at bob discount

This is the second time I return to Ashley to buy new furniture and I could not be happier. Both times I was helped by Joseph who went above and beyond to help me out. I am grateful for his help and very satisfied with my purchases. Thank you so much!

Appreciate Johni and his manager Sabah this evening made our purchase decision a quick and easy experience. Will definitely refer Ashley’s!

My husband and I were in the store this evening looking for a mattress that would help me with my back pain. One of the employees, named Emma C., warmly welcomed us and spent a lot of time showing us several mattresses that I would benefit from. She was very outgoing and patient and answered our questions in detail. It was a great experience! Thank you, Emma!

We needed a couch so badly. We searched several stores, and had no luck. This store was a true life saver! We saw the exact couch we were looking for within 10 minutes. The sales staff were incredible. Worked with our budget, and just the most giving wonderful people I’ve ever come across. Our sales person Johni was very attentive to our needs and knew the products inside and out. The manager, Sabah, was the most helpful, gentle, incredible soul I’ve ever seen in a store manager. I’ll be buying EVERYTHING furniture wise from this store, at this location from now on. If you need furniture, you won’t regret buying from this store.

My husband, toddler and I came in ready to buy. Every customer was greeted and had a salesman with them. Us, on the other hand, we weren’t even greeted and were followed around like we were going to steal something the whole time. My toddler threw a tantrum but quickly got over it. The whole time we were in the store all employees were staring at us and one followed us and stared the whole time. After we were more than halfway through the store, he finally approached us asking what we were looking for. After we told him, he said “well I saw you guys already looked at that area, but you can look over there.” Rather than taking us to what we were looking for and making a sale he just basically said try over there. But continued to follow us and stare the rest of the time. We found multiple items we liked and were ready to purchase, but we just took pictures of them and will be ordering online. I’m not sure why we were treated this way, maybe because we are young and have a toddler but that doesn’t mean that we can’t shop here or afford to or deserve the same respect every other customer was given. Management needs to do better about training employees to not judge people on how they look.

MD Mostafa (Million Dollar)was so extremely helpful. We were looking for something simple for my office, something to lounge in but something small. Also something reasonably priced as we have dogs and the fate of our furniture is unknown. He helped us find just the right thing. I give him 10 stars if I could ! We love Ashley’s. He gave us yet another memorable experience in purchasing furniture.

I’ve always loved Ashley and so I always come back for my furniture needs. Joseph V helped so much with information as well as finding the perfect dining table for my mom. I can’t wait to see it when it gets delivered!

Mike was really helpful.

TJ was very helpful today.

Joseph has done an extraordinary job helping me furnish my entire apartment. The store manager also was very accommodating and nice. Highly recommended!!

Such an amazing experience Glen Meyers made our experience on buying a bed amazing , will definitely be back for all future furniture shopping ,

Beatrice Guerrero was very helpful and accommodating. She made purchasing furniture a breeze.

Excellent service, he managed to help us purchase many items in a very short time.

Glen good customer service

Lovely and efficient

Pravin Bee was very helpful. He was patient and showed us many models. We were happy to purchase through him after visiting several other stores to compare.

Joseph was very helpful and knowledgeable. We will come back to see him for sure. Ashley has a great variety of furniture.

worst experience..they force you do finance but they are actually applying for a credit card for without even telling you, and also thy did send me different mattress than the one I did order

Johni is very helpful he helps us and give us a discount in our purchase

Mr. Michael is a very good sales assistant. He helped us to find all things we were looking for. He gave us many advises about the furniture.

Joseph had such a great attitude and had so much patience with me. I give him 5+ stars

I had nothing but a great experience at Ashley Furniture. Mirta was super sweet and patient through the whole process. Thank you so much! ☺️

MD Mostafa at Ashley HomeStore provided excellent service while helping my mom and me pick out a new living room set. We ended up purchasing two couches and two tables, and we’re thrilled with our new setup! MD Mostafa was incredibly helpful throughout the shopping experience, making it smooth and enjoyable. We are very happy with the service and would definitely recommend Ashley HomeStore.

(Translated by Google) Beatriz treated me very well and her service was friendly. (Original) Beatriz me atendió muy bien y amable su servicio

MD was attentive to our needs. He helped us right away and worked with us. He was understanding. I would come back and make sure to ask for him.

Very talkative and knowledgeable

Great experience with Joseph and walked away with a new couch, table, and rug. He got me a great deal and I was in and out of Ashley’s. Would definitely go back in the future

Ana was very helpful, she gave me time to make decisions so I knew I got exactly what I wanted!

Mike was awesome ! Love my new couch

Md Mostafa helped us to buy sofa. He was really gentle man and took care our need. Thanks ashley you sale rep like him.

Great quality options here. Johni was so helpful in buying our new bed, so excited for it to be delivered!

Glen M did a fantastic job. He kept me engaged and treated me with respect.

Izabel was very nice and helpful.

Joseph was great, very helpful and let us find what we needed and was close by to answer all of our questions, very knowledgeable!

Great service. Bee 🐝 is your guy for any help either financing or need a good discount.

Bee was so helpful and patient with us during our time here at Ashley! :) Recommend asking for him!

Mike was very helping.

Izabel provided exceptional customer service on an already tumultuous weekend. Her knowledge, patience, and service laid the foundation for a welcomed and seamless shopping experience. Thank you.

Thank you Mike

Thanks Bee

Anastasia, an excellent specialist, polite and friendly, helped me choose a sofa.

Thank you Glen M, and MD for your help!

Went to Ashley’s for a Sofa and was greeted by Glen Meyers. Glen helped find a great option for my apartment and he was fun to share life stories with. Glad to be taken care of and enjoyed a good buying experience.

Joseph V

Michael is amazing . Helped us with everything we need .

TJ was very helpful for our family in our furniture shopping. He is very friendly and knew how to guide us to our preferred items.

TJ was so amazing!!

The staff was friendly and very kind.

Glen was instrumental in helping us find and purchase our dream couch set. He was incredibly helpful and made the entire process smooth and enjoyable!

Perfect ,she was so nice ,welcoming, helpful, definitely professional thanks to Izabel

Isabel was amazing…she was not a pushy salesperson. She wa so helpful.

Glen provided superior customer service. He is very knowledgeable about all things furniture and has a great eye.

Glen did a great job on the project and exceeded everyone's expectations. His attention to detail and dedication to his work were truly impressive.

Beatriz Guerrero since we entered gave us a good service by showing us a variety of beds and helping us purchase the one we liked.

Ana was so helpful! She made the purchase and delivery setup seamless and so quick!

Ana was very friendly, helpful and knowledgeable on all Ashley products. It was a very easy and smooth transaction to purchase furniture with her. I’m a happy customer and I will return and ask for her when I’m in the market to buy more furniture. Thank you, Ana.

Brought my grandmother to Ashley’s for a dining table and as we walked to the entrance Rashaan immediately opened the door to greet us and hold the door for my grandmother. Rashaan was patient and helped us find the perfect dining table. Thank you so much Rashaan the process was smooth and easy!

Had a great experience at this Ashley Store! Big shout out Johnny, Joseph & İman (the manger) I’m hoping I’m spelling his name right. Great helper & wonderful customer service.I’m very indecisive, it takes me awhile until I know what I really want. They didn’t mind & still helped me out. It took me 3 times coming to Ashley’s until I knew what bed set & mattress I wanted. I will definitely come back and pick out my couches here.

Hi my name is Jeanette and today my mom and I walked into Ashley's looking for a couch! The minute we walked in there Beatrice greeted us with a warm welcome! She introduced herself and asked us if we were looking for something in particular! We said yes! She showed us around and was very helpful! She told us about the sales they were having at the moment and we were sold right away! We walked out with new couches and an amazing deal! Thank you Beatrice for the wonderful and super easy experience!

The best service & salesmanship! MD Mostafa!

I visited three different furniture stores for my new home, and had a phenomenal experience shopping at Ashley in Burbank with Anastasia. Her design sense was exceptional, and she understood exactly what I was looking for. Highly recommend shopping here for your future home furniture needs. Great finance options and very quick paper work. Cheers!!!

Even though my shopping experience was okay the delivery was a nightmare. I was told I would receive a 4 hour delivery window the day before my delivery, which I did but ended waiting over 7 hours. Unfortunately my work day was ruined as well as the plans I had for my week of moving. If I had been told that the delivery could be as long as it was I would have scheduled differently.

Md Mostafa helped us and take care our need. We bought bed room and living room. He is very professional.

Overpriced

Great customer service

This is now me and my husbands third couch from Ashley’s and we couldn’t be happier. We feel like it’s impossible to walk into Ashley’s and not fall in love with something. Special thank you to MIRIAM, BEE, and SABA for all the help to make our third purchase today. If you’re ever making a visit to the store, be sure to ask for one of them!

Beatriz Guerrero she was very nice and professional, assisted our family in the process of choosing the best living room.

Mr. Bee was very professional. he was helpful and patience. He answered all our questions with kindness.

MD Mostafa was super helpful with showing me and my husband exactly what we were looking for and helping us with financing and we got exactly what we were looking for!

Mike was extremely helpful

Great shopping experience. Our sales associate, Pravin Bee, was very helpful and answered all our questions.

Glenn did a great job finding me the couch I’ve been looking for at the right price!

MD Mostafa is very helpful and very excellent customer service! I’ll be back again for any home furniture needs!

Great store great service great worker. Joseph Vardeh was the worker to help us to get some bed and living room stuff. And we really enjoyed the way he helped us. Thank you Ashley, Thank you Joseph Vardeh👍👍👍👍✌️✌️✌️✌️✌️

Mike was more than helpful!

Had a wonderful experience selecting my sofa set , rug and side table with Glen!!

My son and I just bought a bed and a mattress at Ashley Furniture store. We had the best experience. Izabella was our consultant she was knowledgeable and friendly. We are grateful. Thank you.

Glen did a great job!! Our family is extremely happy with our experience and purchase. Thanks Glen

Glen was very helpful! Made the shopping experience easy and very informative.

Nice client attention

Glen did a great job! Thanks for all your help.

The staff was incredibly welcoming and helpful. I would definitely come back! Special thanks to Izabel❤️

Great furniture and great customer service! Very attentive and insightful! Mike was an awesome trusted advisor!

Beatriz is great, friendly, patient!

Thank you very much to Sabah, aswell as Johnnie for the tremendous help. I really appreciate you both for showing me the furniture I wanted.

Joseph was so amazing! He answered all my questions and made my shopping experience fun and memorable. The customer service was overall exceptional.

Thank you Glen Meyers for helping He is nice polite and very helpful man.

Joseph was very helpful and curteous. He worked with us to get us a better deal and set up a quick delivery.

Great deals, thank you Mirta for helping us out!

The manager sabah at the front was very nice and kind snd the the other lady Miriam helped me and my family resolve our concerns and issues

The employee Pravin Bee was extremely nice and helpful! He answered all my questions and was very patient while I translated for my mother. Ask for him when you go! :-)

great service. very helpful to the end of process. stayed aitg us the whole time not knowing if we were buying or not. much appreciated

Mirta was terrific. Very easy to deal with, which I greatly appreciate.

Beatriz Guerrero good customer service. Thank you

Rashan was very helpful and listened to our needs and provided us with options. We was very patient and thoughtful during our decision making. We highly recommend him.

(Translated by Google) Beatriz was an excellent service, a very nice person. (Original) Beatriz fue una excelente atención muy linda persona.

Izabel helped us pick our entire apartment living and bedroom set. She was very helpful and patient throughout out the whole process. Definitely recommend her assistance.

Bee was wonderful, super helpful! Highly recommend his services at the store.

Really great service from Joseph since the beginning of entering Ashley Furniture

Bee was great!!

Joseph was helpful, answered my questions and informative.

Izabel is absolutely amazing. She is the most cordial and professional sales associate I've encountered in quite some time. My wife and I absolutely adore her. She should be Ashley's poster child.

Glen was so helpful and I am happy with my purchase. I would come back.

Thank you Anna (Anastasia) for helping us with our purchases today! M&L

Izabelle was great and took the time with us to find the perfect couch! She went over every detail and made sure we left knowing everything. It was efficient and a great experience with her!

Anastasiia was great very happy with the servise. Ask for her

Amazing prices!

Glen totally took care of me today. Awesome sales guy and a great deal. Gracias!

Glen was a fantastic help when I wanted to purchase a new couch! He was extremely patient and made sure to show us plenty of options in our price range. If you’re at Burbank Ashley, make sure to ask for him!

Glen was amazing and made the process so easy.

Isabel was exelent

Izabel was THE BEST!! She was so amazing and helpful! Knew everything in stock and helped me find all the best things for an amazing price!!

Great experience with Anastasia

Izabel our sales rep was amazing! Ask for her when going to but any furniture at Ashley’s .

Mike was the best!!!

Glen and his boss were incredibly helpful and insightful!

Glen did a wonderful job helping us get our first set of sofas and dining table.

The man was great His Name is Mike .He was help me very well.and I am very satisfied with my items.

Beatriz Guerrero is AMAZING! She was so helpful, kind and professional! I came back just for her!

Joseph and Mirta were excellent on helping us out on new living room set highly recommend them for any future furniture needs.

I came in a few weekends ago and was helped by Joey. He was awesome! Super knowledgeable and very attentive. He helped my find the perfect sofa for my new apartment. It was a great experience! Love my sofa! Definitely check them out!

beatriz

MD was so fantastic in helping me get my furniture items selected. He was so knowledgeable about all the furniture pieces and helped me build the most optimal cart for my money. Financing was a breeze and I was able to get an amazing rate. 10/10 would definitely return and purchase my next furniture set at this location! Thank you MD, you rock brother!

MD MOSTAFA was very nice and my shop was pretty quick not only that I got 5 years covered thanks to him. To the next time.

Easy experience! A calm environment and easy going staff, we had no problem picking out our furniture hassle free! Would definitely come by again, and Joseph was amazing!

Stopped by and the people were very friendly. I was walking around and had multiple asking if I needed help. I felt very appreciated. I’m moving into my new place next week and I will be back. Really nice to see people who actually seem to care.

I came here to furnish my new place & Johnny was so helpful! He helped me find all the right pieces & was very friendly. I look forward to coming back & getting some additional pieces when I’m all moved in.

Good service

Beatriz is an amazing! She has so much patience. Always had a smile on her face. Please ask for her

Thank you Joseph V! You made my life so easy!

Md Mostafa was a great help and got me what I wanted

Awesome service. Anastasia

Johnny from Burbank was very understanding and he helped us all lot!!

Excellent Service from Beatriz Guerrero

Great customer service !!Joseph was very helpful and patience with us.

Greate service from Beatriz).

Came into the store and Mike helped us pick out our couches. He was very patience with us and made us feel comfortable. Thank you so much !

I had a fantastic experience at Ashley Furniture, thanks to MD. I was in need of a drawer for my room, and they went above and beyond to help me find exactly what I was looking for. They were knowledgeable, friendly, and patient throughout the entire process, ensuring that I was satisfied with my purchase. Their excellent customer service made my shopping experience smooth and enjoyable. I highly recommend visiting Ashley Furniture and asking for MD if you want top-notch assistance. Thank you again for your help!

⭐️⭐️⭐️⭐️⭐️ Amazing Service! Nasim was fantastic! She helped me find exactly what I needed with a great attitude and tons of knowledge. She made the whole process easy and enjoyable. Highly recommend her if you’re shopping at Ashley in Burbank!

Mike is the best salesman I ever worked with. Thank you for the great service.

Had an amazing experience shopping with TJ. He was very helpful and knowledgeable.

Amazing experience shopping at Ashley’s store for bed frames and mattresses. TJ was a delight to meet and was extremely nice and helpful.

Mike was very helpful

Decent furniture but store manager and sales guy was way too pushy. Wouldn’t let us leave until we heard all their sales and discounts. Funny thing is that when they returned with the discounts, final price was even more than the original price. When I said I’ll think about it bc it’s a big commitment, store manger rolled her eyes. Thank God I made it out in one piece. Did not make the purchase.

Joseph is the best! As authentic as they come. He was helpful without pushing us. Really cared about our purchase and wanted the best for us. Will be back soon!

The man! Johnny helped us and provided the best deal! Come and ask for him!

Had such a amazing experience today. As soon as I walked in I was greeted by a wonderful sales rep anastasiia I was looking for a sectional she took her time showed me different options she did such a amazing and has great taste she helped me get a coffee table to match. I will definitely be coming back and asking for her with all my furniture needs and refer all my friends. If you visit Ashley furniture ask for her she will help you and has a wonderful personality

Glen was so nice. He was very knowledgeable and accommodating. He was so helpful and listened to all my concerns. He made this shopping experience less stressful.

Johni was great, very attentive and friendly. Good prices for quality furniture.

5 star service. Helped us with everything. We’re very happy.

Very good sellers Mike very friendly person 👍👍👍

DO NOT BUY FROM ASHLEY FURNITURE THEY ARE SWINDLERS, LIARS, AND RIP OFFS!! PLEASE READ BEFORE BUYING FROM THEM OR YOU MAY GET RIPPED OFF AS WE DID!!!!! We wanted a new rustic looking bedroom set and sadly we went to the Burbank location and was helped, I mean swindled by Emma if that was even her real name. She clearly heard the husband and I talking about returning the dresser if it did not fit in our very tiny bedroom. We discussed with her our options and thoughts but she NEVER bothered to tell us that oh hey by the way maybe you should get the bed and night stands and see what type of room you have for the tall dresser since we don't have a return policy, but instead told us it wouldn't be a problem returning it if it didn't fit. ASHLEY FURNITURE DOES NOT DO RETURNS!!!! Well fast forward $2000+ later, the furniture arrives: the bed is not the size its states, much bigger and guess what else the tall dresser does not fit in our room. We call the store to schedule a return and the run around and lies begins. They schedule a technician to come get it, oh but wait he only checks for damage its a waste for him to come out so he cancelled that, then we call the store again and they lie lie lie and we continue to get the run around and transfers to all sorts of liars, hope they can live with themselves cuz I'd never work for a company that trains you to be a liar and swindler. Then finally we think we are getting somewhere and nope, they send a store owner/manager/corporate person not sure what he truly was from out of our area as we thought to pick up the dresser unopened and still boxed, but nope, he's a liar and a cheat as well (SAID HE RUNS THE SANTA CLARITA ASHLEY STORE SO STAY CLEAR FROM THERE TOO) and he lied about everything! He told us he was going to tell corporate we got the wrong bed and corporate would send another but we didn't understand that concept because then we'd be getting the same dimensional bed.... but figured whatever we'll deal with it. So guess what? Yep we are stuck with a dresser we can't use and I can't even sell it to get my money back, I will have to take a loss on it just to get rid of it. And thank goodness my husband is a carpenter cuz he was able to fix the bed to the size as they stated and give us a bit more room and the dresser still does not fit..... SOOOO UNLESS YOU WANT SWINDLED AND LIED TO BUY FROM THIS NO RETURN POLICY STORE, YOU'LL REGRET IT JUST LIKE A TON OF PEOPLE I'VE SEEN REVIEWS ON CAN CONFIRM! One star is to good for this rip off store, there should be a class action lawsuit against this store!!

Best customer service in town he speak deferent languages really helpful I recommend to see Joseph vardeh he is so helpful

Omg!!! Joseph Varseh He is awesome so incredible He has so many information about matching colors and has a good customer service He can talk in two different languages Incredible thanks

A very kind and sympathetic person and a professional in his field, very satisfied Joseph

Our consultan Mile was very helpful and patient. It was a very nice experience.

We had a wonderful experience at the Burbank Location Ashley Store. We had to do a reselection because the couch we initially ordered was too large. We were assisted by Johni who was friendly, knowledgeable and helped us pick the perfect sofa and while we were checking out the manager Sabah went above and beyond to make the transaction seamless and answered all our questions. We would recommend this location for your furniture needs.

My wife and I had the pleasure of being helped by TJ. We came in looking for a bed and TJ helped us find a great deal on a bed as well as an upgrade on our bedroom setup. We had fast delivery and have been sleeping much better with our new mattress thanks to TJ’s informative advice. Very happy with our purchase! Thank you so much TJ!

I had the best experience at Ashley’s being assisted by TJ. He was very helpful, attentive, informative and made me feel taken care of. I really felt like he had my best interest and I’m very happy with everything I bought! If you ever need help while at Ashley’s in Burbank, make sure to ask for TJ!

Mike was very helpful.

Mike was helpful and so kind it’s our first time in Ashley will not be the last

Glen was very helpful.

Very professional staff. Christine was knowledgeable and helpful. I will definitely be back.

I couldn’t have been happier with the service Mirta gave us when we bought our split-king size bed. She was very knowledgeable and knew exactly what we wanted and led us into the showroom and made our visit and purchase very easy. Thank you Mirta and Freddie for all of your help and fast delivery on our purchase. Review updates: 8/28/2024: I also ordered a split-king mattress sheets which took 4 weeks to be delivered and upon delivery noticed it was knitted not woven. I went to the store to exchange the unopened box and was told that they would exchange and all sales are final unless damaged and also because I purchased the item at the store (even though they shipped it to me 4 weeks later) and not online they would not exchange. RUDE! So I then contacted the Tempur-Pedic Flagship store where they did sell me the sheets I wanted and honored a discount. They could not exchange as packaging was different. I asked and I was informed I did not need to buy the added warranty on the base and mattress from Ashley furniture because Tempur-Pedic honors any purchase of their product already! Therefore I am reducing my rating on Ashley furniture store.

Great place to be! Christine and Dan are awesome. Both are really helpful And i got what i need!!

We are longtime Ashley customers. We always find the perfect sets to complete our home. Today Joseph helped me find a beautiful dining set, floor mirror and bed set. Thank you so much Joseph, you were so helpful!

He was very courteous and pleasent

Bee was very helpful and resourceful!

Best furniture buying experience. Thank you Bee

Izabel was wonderful and explained everything wonderfully! No confusion just great service !!! Kudos to her!!

Great customer service by Glen and great prices! Thank you!

Amazing experience with great service and goods, especially MD Mostafa helped us out a lot.👍

Glen M!! Thank you so much for making our experience easy. Thank you for your patience and kindness in helping us find the right furniture for our daughter’s first apartment!

Glen was very knowledgeable and gave us great ideas!

Glen was absolutely amazing and incredibly helpful! 5 Stars all around!!

Izabel was very helpful I highly recommend her.

Ashley’s is a great place with great customer service.Isabel greeted me and helped me find exactly what I needed.Isabel is a awesome person thank you for your help!!!

(Translated by Google) Very good prices and very good service (Original) Muy buenos precios y muy buen servicio

We had a great experience at Ashley‘s furniture. The store was clean and beautifully set up and the associate, Mr. Joseph Vardeh, was extremely helpful and knowledgeable. We had only been to one other furniture store and thought we would have to go from place to place, but Ashley‘s provided such a good experience that we ended up making selections for our formal living room and dining room and made a lot of purchases right there and then. We highly recommend, Ashley’s.

Glen was awesome and extremely knowledgeable

Absolutely the best furniture store. I bought home furniture here and it never fails, if anything breaks they always make it right. If you are debating between here or bobs up the street please do yourselves a favor and go here you will not regret it!

Diego was so much help with picking out our couch and dining room table. He made the whole process a breeze.

Thank you Anastasia for wonderful friendly service .

Thank you so much to Izabell for the great customer service we received. And helping us out choosing a mattress to our comfort. She was very patient and Knowledgeable. The main reason why we like to come here for our furniture necessities.

Christine was great really appreciated the time and attention give to me and my wife.

We had a great experience with Glen

Christine was a great help with finding everything. She helped find the best deals and best comfort that was suitable for our home

Had a great experience with Mirta! Wonderful sales associate who was patient as I took my time going through all my furniture options. Thank you again to Mirta!

Johni was the best! He was very patient and knowledgeable-thank you!!

Super friendly and professional

glen was an amazing sales associate!

Joseph V. did a wonderful job of answering all our questions & running scenarios for us. Recommend him when furniture shopping.

(Translated by Google) Magnificent service, very well stocked, reasonable prices and great offers, I recommend it. (Original) Magnífica atención;muy bien surtida,precios razonables y grandes ofertad,lo recomiendo.

Glen Meyers was very helpful specially when I had several questions, answered my questions and explained really detailed to my purchase. . Thank you so much Glen Thank you

I felt very welcome and the sales lady that helped me she was very helpful I will be back soon thank you

Saba did not helped as I expected earlier as I had gone for a store credit that I had due by today and all she said she wasn't experienced with the customer service dpt as I had asked for an extention on my store credit and all she did was just take down my information and for me to follow up with them by tomorrow, I was just wondering around the store all by myself maybe trying to see what I can find to use my credit but Saba didn't even bothered to send me a representative to see if they can try to help me purchase something last-minute and use my available credit so it won't get lost therefore I. Call the Santa Clarita ASHLEY'S store and a lady Lucy Helped me over the phone as I explained my situation with my store credit she made me feel comfortable and told me she will try her hardest to get an extension for me unlike Saba that just didn't even tried and left me wondered around the store by myself, I'm very disappointed and I don't recommend for people to go to the Burbank location specifically With Saba, she is not a helpful person and does NOT have people skills or customer service skills.

Glen was super helpful and we got an amazing deal!

Sales person, Beatriz, was utterly attentive, sweet, and helpful. She helped us get exactly what we wanted. Appreciate her services.

Christine was such a great person to help finance our furniture!

Glen was very helpful and made the process easy

Worked with Glen. He did a great job explaining and going through all the different choices. Not pushy and gave us time to browse on our own.

I just can’t say enough about IZABEL!!!! I went into the store yesterday June 21st and everything I wanted was in stock and she got me next day delivery!!!! I’m so happy with my purchase…. IZABEL is kind and caring and really looks out for her customers!!! I’m totally in love with my new recliner, table and lamp….

Excellent service with no pressure and good quality furniture!

glen was the bomb yipppeeeee

Glen Meyers Who is amazing person who helped us get the best mattress and price it’s amazing really thank you so much for your patience and your help and your positive and happy energy we appreciate you

I kept getting emails that my order was going to be delivered but it would never actually get delivered and that it was on back order. Now they tell me I wont be receiving until at least 3 weeks from now. I will not be purchasing from here again as this seems to be a constant issue, from what I have experienced, with this company.

I have been looking for a couch for months. I was limited on the amount of money I could spend and I had a clear vision of what I wanted for that money. I had been to other furniture stores. One large store I went to three times Because they have an outlet section. I looked through the whole store before somebody ever approached me. I must’ve passed 10 different Sales people who did not ask me if I needed help. They were busy talking to each other. The one couch I found that would’ve been perfect was not available until July because “it was out on a boat somewhere“. another couch was up on top of a pole. I asked what the maker of that one was and the sales person had no idea. With it up there how can I look at it? I also noticed that several couches with three pillows would have one of the pillows not matching the other two in color or looked dirty. Then I came to Ashley. A gentleman named Joey walked me through the store, knowing what I was looking for and help me find a couch. He looked me in the eye, listened to what I said, and knew exactly what I was looking for. What made me the happiest was that it was available in a few days. He explained that Ashley‘s makes the couches, doesn’t buy them in another country and put them on a boat. He was very patient with me and helpful. Within 45 mins. I had found a couch, purchased the couch, and was out the door. I recommend Joey to anyone who goes to Ashley‘s. Thank you again, Joey.

Christine was great help!! Super fast and reassuring of ur purchase, please give her a raise !! Thank you

Christine was great! She was so helpful and sweet! Helped me pick out a mattress and bed frame!

I had the most amazing experience at Ashley’s in Burbank! I felt so taken care of and felt like they had my best interest. If you go to Ashley in Burbank, make sure to ask for TJ! He’s sooo knowledgeable, helpful, charismatic, and he will make sure to get you what you need🙏🏽definitely my new go to for furniture! Thank you TJ!

Regardless of my terrible experience with Ashely in general regarding delays and sending furniture without inspections, I had a really bad experience in that location. My fiancée and I supposed to get a coffee table but they kept delaying the order, so we decided to visit this location and pick a different coffee table and also ADD two end tables as well. We went to the help desk and we were surprised that they want to charge us delivery fee AGAIN since it’s a new order even though it’s their mistake not sending the original item on time. We spoke to the manager Sabah over there explaining the issue and how we are unhappy we the repetitive delays and we have changed our mind. She was very unprofessional and she mentioned to the sales advisor to give us $40 discount for delivery although we were standing in front of her but she totally ignored us and gave the impression that she doesn’t even care if we got the items or not. We already spent more than $10,000 worth of furniture over the last month in Ashley so we don’t care about $40 discount since it’s not even worth the time we spent going back and forth between sales and delivery department. However, we felt uncomfortable doing business in that location.

Freddy and Rashad helped me out tremendously on our purchase to furnish our new home. Very Happy with our purchase. We can’t wait for the bed to arrive. Thank you!!

Isabel was wonderful in purchasing my new sofa! She was very kind, helpful and informative in the process of my purchase! Very happy with Ashley furniture!

Glen was very friendly

Joseph was an excellent help in purchasing a new couch. I would recommend asking for him and Ashley allows a comfortable experience to shop and ask questions without feeling pressure. 10/10!!!

He’s the best

Absolutely amazing service! Christine was able to help us out will all of our needs and made the purchasing process easy and simple.

Thank you Kristine help me very much for purchase of sofa and great customer service !

Joseph was very helpful and nice to work with when we bought our furnitures for our new home.

Awesome people! Great customer sevice

Glen did a fantastic job with sales he’s amazing and so sweet and kind.

Michael is by far one of the best sales person at Ashley’s. From the moment we stepped into the store he greeted us with a smile, was very attentive and patient with the many questions my husband and I had. If you are looking into buying furniture step into Ashley’s and ask for Michael, you will be greeted by a wonderful man with a great personality and warm smile. Exceptional customer service!

Thank you Christine for helping me clear out the mess that was done by Canoga Park store Christine changed my order She was polite and friendly Thank you

we were luckily enough to have the pleasure of being helped by Christine. She was super sweet and helpful. She made the process quick & easy. Will definitely be coming back to her for future purchases & will be recommending her to friends & family

Izabel was super helpful and patient with us running around the store trying different sofas before making our final choice, great price and good quality. Definitely look out for hot buys!

We had a great experience here. Glen and Freddie were super helpful and helped make a deal quick and easy. They also gave us a great price!

the crew at Ashley furniture was super friendly! pravin and freddy were awesome!

Glen was great and took care of me efficiently and professionally

Excellent customer service! Glen was friendly and super knowledgeable! Highly recommend!

Isabella was helpful and didn’t make us feel rushed. She also helped us choose very good quality furniture that we really enjoyed.

Thank you Izabel for all your help today!! We are so happy with your service and can’t wait for our new furniture to arrive.

I highly recommend Anastasia for your sales rep! She was very helpful, patient and kind. She stayed with us for the hour and 1/2 we were there. I would buy from her again and we will! Thank you for all your help.

Ashley Burbank: Glen is very good in Customers service. Highly recommended.

Excellent costumer service.

Walked in Ashley furniture and right away was greeted with passion and excitement by glen meyers! He was very informative of the products and answered all questions. Helped us choose our furniture with no hassle. Very funny guy by the way!

Glen was a pleasure to work with! He gave us many options and helped us choose the right furniture for our space and budget. I would definitely recommend coming here :)

MD Mustafa was very professional and helpful. I was very impressed with the staff

MD gave us fantastic service, was super kind & knowledgeable! He gave us the best deal & made sure we got exactly what we came in for!

Mike is the best!! Knowledgeable and helpful!! We’ll be back.

TJ was absolutely delightful! He made everything easy to understand and was kind and courteous throughout the entire experience

Mirta Garcia helped us out today. She is amazing! She was very informative and very welcoming and helped us decide what kind of set up was the most comfortable for us. She is very kind and we enjoyed our purchasing process.

Nasim was great. Great knowledge about product and gave us wonderful shopping experience.

Christine was a pleasure to work with and very helpful. I will be back.

Great customer service. Very polite, honest and helpful.

I had a GREAT TIME trying to pick out a living room set. Mr Pravin Bee was very patient with me as I picked several different pieces of furniture before I made a choice and then at the last minute, I changed my choice again. I appreciated his patience with me. He wasn’t pushy like some sales people. Thank you Mr Bee

glen was great! really helped us out today, thank you glen! great stories too haha

Johni was fantastic! Very helpful and got me a great deal!

Johni was a great help at the store, patient and knowledgeable

Glen was very knowledgeable and friendly. Love that he went to bat for me and got me a $50 discount.

Ashley furniture and Glenn are amazing. They helped me and answered all my questions. Yay.

Izabel was GREAT! My wife and I were helped with browsing and financing in less than a half hour.

We walked late night and was trying mattresses when TJ approached and spend the whole hour knowing that we would not be able to make a purchase that night... Very technically savvy on mattresses and gave me an interesting crash course on major difference between mattresses and what a person should pay attention when purchasing a mattress....

Izabel is sooo great at what she does. We had never been into Ashley Furniture before and what a great experience we had. She made the process so easy and she was so knowledgeable.

Thank you to Glenn for making the experience smooth and easy! So exited for our new couch . He really helped us out a lot !

Joseph was marvelous. A real pro and more importantly No Pressure! A truly perfect purchasing experience.

Izabel was the best. Outstanding customer service, excellent professionalism, and friendly talk. Our experience in the Ashley Burbank Store was delighted.

Excellent service from Glen. Very amiable and knowledgeable with decades of experience in the furniture business. We could not have asked for a better experience today. Many thanks!

Excellent, no-pressure service.

My experience is nothing less than perfect, especially when it comes to the service, especially assistance provided by one of the fellows, named Johni. It truly was a pleasure meeting him, as well as the manager that was in the store during that particular time. I am embarrassed to not fully remember her name, but I believe it was Saka? They helped me with all the questions I had, patiently, and I had a lot. They were understanding, and that in itself is reassurance for my return, I couldn't be more satisfied.

Glen made the process easy and was a big help!

Thanks to Christine, she helped me a great deal, very patient, friendly and nice. Bought a couch.

Glen was very helpful

Joseph was very informed and patient with my fast shopping and questions🥸

Glen did a great job.

Glen Meyers was our sales person and he did a great job really appreciated his thoroughness and professionalism

Christine was sales associate that sold us a display furniture to be exact it was a couch. She told us since it’s display we have to pick it up in back of the warehouse within 48 hrs. She said it was going to be ready for the next day and if we needed help to loaded it to the U-Haul we have to go between open til 3. We got there at 5:30 the couch was still in the front of the store with a tag “ this has a new home “ we knew there wasn’t going to be any help loading it from the warehouse, but we took my 2 brothers that were going to help us. As soon as we got there Christine was nervous she didn’t even approach us, when the day before she said I’ll be there at 1pm if you need any help to please let me know. So we went to customer service to sign some papers. We were approached by the store manager and she said that the couch was still in the front store and we weren’t able to pick it up til tomorrow. And then I told her well we have a problem because I was told it was going to be ready for us in the warehouse and I already rented a U-Haul. She could have just said I’m so sorry let me see if I can get it delivered to you tomorrow for OUR MISTAKE. Or could of said “ let us pay for the cost of the U-Haul for tomorrow “ But this store manager IS A JOKE she started to yell at us and looking for excuses that obviously were not making sense. Also the male associate with a pony tell told my brother “ why didn’t we by a new one and it would have been delivered” ? And were were shocked because then I ask myself why would you offer to sale a display and not have it ready? He then was taunting my brother for him to do or say something to him. But he ignored him. then the Store manager came to us and told us if we wanted the couch we can take it out through the front door. She said “im not supposed to let you guys do that but it’s my store and I’ll let you guys walk out of my store through the front. My husband then said if I pick up the couch and dissemble it and get hurt you do know I can sue the company. The store manager and male with pony tail said we don't care about that. So take your couch. My husband refused right after she said so she canceled the order. This is not how a store manager should Act what an example she is giving to her workers? That is ok to talk to their customers like that? This store manager is so pathetic. There’s so many nice furniture we looking to purchase in the future. We were thinking of buying the bed frame also but after this situation I won’t be going back to this store. WE FELT DISCRIMINATED BECAUSE WE ARE HISPANIC THEY THOUGHT WE CAN PICK UP THE FURNITURE FROM THE FROM DISSEMBLE IT AND CARRY IT OUT. If it would have been another race I know for a fact they would have never told them that. My kids had to witness this and it saddens me that my 4 year old saw this and said that the lady was not a good person and shouldn’t be yelling. Which could have been an easy solution. This lady made it into a huge problem. If the store manager Saba messaging back??? And wants to resolve the problem??? I mean you were the one that created the problem??? You’re trying to sound nice and all and should have been fired a long time ago. I bet you are telling all the customers to write a great review on you when you’re clearly the rudest manger I’ve ever encountered.

Anastasia went above and beyond to help pick the perfect couches for us and helped us with the process to finance as well. Excellent customer service!

I loved my experience with MD and the store manager. MD made my experience smooth and helped me with all my needs and wants. This is my second time purchasing with MD, thank you!

The sales person that assisted me in purchasing a couch set was Bee. He was very patient and helpful and made sure was happy with my purchase. Still waiting on the delivery so I will provide details on that when available.

Pravin and the manager Fred was very helpful and knowledgeable with there product. A lot of selections of great furniture. A must shop in Burbank

Glen Meyers was very professional and very knowledgeable, and made are experience here at Ashley Furniture exceptional

TJ was very knowledgeable and helpful with choosing the right mattress and pillows for mine and my partners body types and sleeping position types, which I never would’ve thought of. He was very friendly and made us feel comfortable throughout the whole process, strongly recommend coming to him.

Joseph was amazing and very helpful and demonstrating helping us find our couch!

Great service! Glen was very helpful, knowledgeable and kind.

Recently we visited this shop, Emma guided us, she was patient and helpful,a very nice individuality, thanks

Glen was a great saleman. Will definitely be coming back here.

I’m a customer of this Burbank location over 12 years and always like the service here. Mike was great and has a very good taste if you need any help with your furniture shopping experience!

John is so helpful. Very accommodating. Charming as will. 😃

Glen was very helpful and has lots of knowledge about furniture..very professional and great attitude..thank you glen!! Definitely will recommend him..

(Translated by Google) Very positive and the serving girl was very pleasant and friendly. (Original) Շատ դրական իսկ սպասարկող աղջիկը շատ հաճելի ու բարեհամբույր էր։

Joseph was amazing, he was patient, good ideas… helped me problem solve. Great experience! Thank you

You gotta come to Ashley Furniture in Burbank!! Ask for Anastasiia!! She is full of great information and allows for you to make your choice from all her knowledge. No rush no push no pressure to make a sale ! Very attentive and professional and easy to work with! Keep up you priceless customer service and attention!! Thank you 🙏🏻 Anastasia! Your magnificent!!

Glen Meyers did a great job. Helped us out with all we needed.

Glen was awesome.

Very courteous and helpful

I had a great experience shopping at Ashley Furniture. My salesman, Mike, was very helpful and knowledgeable about the products. He helped me find the perfect furniture for my needs and budget. I would definitely recommend Ashley Furniture to anyone looking for new furniture

I came in for a couch and Joseph approached me/ VERY friendly and super nice. Helped me find the PERFECT couch and also helped me pick out a new dresser that I needed. I would definitely recommend coming and seeing him. I’m always iffy about shopping at places like this because some sales reps are so pushy, but he was great!

It was a pleasure working with Mike. He helped us from the moment we walked in until we were done with our purchase

TJ made sure my partner and I had the best experience buying our first dining table together. He helped us explore our payment and delivery options, and assured that the table we picked would be awesome. When we decided to purchase, he even made sure we got out quick enough to make it to our movie. 5 stars for TJ!! On the other hand, 3.5 stars for The Fall Guy.

Anastasiia Hatak is extremely helpful and kind. She is very enthusiastic and energetic. She made sure to help with every little step. Working with her made shopping easier and more enjoyable.

Glen was such a pleasure ! He was super helpful walking us through the entire way :)

Izabel helped me get a new mattress and it was all thanks to her knowledge! She was also very kind and cared for our needs.

I walked into the Ashley’s furniture because my mattress just wasn’t doing it for me anymore. (My back has been in constant pain.) When I walked in Mirta helped me answer every single question I had not only about the product that she was helping me find but about why I may be experiencing pain with my current mattress. We came to a conclusion and solved the problem together. She helped me make my first purchase of a mattress as an adult so informative that I felt comfortable making this decision. As a bonus she helped my mother find a bedroom set at the same time as she was helping me.

Great experience, helped by Bee and Freddy (manager). We compared, then found a great couch, and worked out a good deal (decent discount) with 0% 1 yr financing. Very knowledgeable and helpful. Thanks!

Johnny has a great service in this store! For sure I’ll come back!!

Have been having some issues buying a couch online, so I went into the store to order instead and it was so so easy. I was helped by Anastasiya and she was so kind and lovely. I’ve been so stressed about this couch situation and she totally took that away. Ordering with her in store was so quick too. As a young woman, I often get talked down to in these situations, but I was comfortable and at ease. Would recommend.

Love the manager.

Glen Meyers did a great job with us. Helped us pick the right set and I couldn't be happier with my purchase.

Glen was knowledgeable and did a great job helping me find the right set for me.

Martin was my sales person. He did an amazing job at helping me purchase a twin bed. He shared all the options available. He was quick efficient and completed the transaction very quickly. The process was a breeze. Thank you Martin!

Johny has just made it. Helped to get the best choice. If you want to get full satisfaction ask for him.

In Ashley store TJ help us, give him 10 star,he was very very nice,kind and so helpful to us

MD was very helpful in finding me a dresser and tv stand . Would recommend !

In preparation for my move to the east coast, I visited the store to see sectionals and couches I wanted to potentially buy for my new apartment. Nisam was very kind to show me around the store and answer all my questions in great detail! She went above and beyond!

I got a very nice welcome from Mike! Ask him, he is very helpful and ready to provide you with many options.

Christine has great customer service.

Glen Meyers was excellent! Very personable and extremely knowledgeable. This is your guy when you’re at Ashley in Burbank. 10/10 would recommend.

I had an excellent experience at Ashley Furniture thanks to Anastasia! She was incredibly helpful, knowledgeable, and patient, ensuring that I found the perfect sofa for my home. Her attention to detail and customer service skills truly made my shopping experience delightful. Highly recommend her for anyone visiting Ashley Furniture!

We came to get a dinning table and Johnny was great. He was very patient and explained everything in detail. We were able to purchase a table within our budget and the color we wanted. Thank you Johnny we will be back for our couches..

Anastasiia was great. She helped from start to finish. Very friendly staff. Highly recommended to all

Glen M. was very helpful the minute we went into the store. Very informative, friendly, and patient. He went above and beyond in helping us to make sure we got what we were looking for. Highly recommend going to Glen if you need help. Very patient and friendly.

Anastasiia was great, very helpful, knowledgeable, professional and kind. Very nice experience, was our first time in the store. We will be back.

Izabel was amazing, she was was very informative about the products we were looking at as well as all the other services available.

I had the best experience shopping in Ashley furniture in Burbank, our sales girl, Isabel Really helped us from A through Z. I would definitely refer anyone to shop with Isabel . She is amazing and awesome.

My experience was excellent I have no complaints instead my complements to Glen Meyer he made the purchase process really easy.

We bought our mattress and coffee table from Ashley Burbank. They have good deals and financing options. Mike been an amazing help to show us different options as per our requirements and helped us with some special discounts 😀😀. It’s been an amazing experience. Thanks Guys 🙏

We worked with Izabel buying our mattress. To say the least, she made it so easy for us after understanding our wants and needs :) it was a very smooth and easy process, from decision making to paying and delivery. Ask for Izabel when you go shopping to Burbank Ashley store. You will be pleased with your experience 😊 We had bought sofa too from her in the past, same experience, she points you to exactly what you are looking for after listening to your requirements. Thanks Izabel!

Joseph V. was the kindest, most helpful person I think I’ve ever met. We’re excited for our purchase thanks to him! Give him a raise!!!

Very nice , friendly and proffessional sales person christine , we are so satisfied with her service.

Joseph was Very helpful in what we were looking for!

Johnny was amazing! He was very patient even though I was very indecisive. He made the visit very easy and worth coming into the store. Ask for Johnny

Bought our new bedroom set and couldn't be happier with everything from Ashley

Good sales person Christine

Izabel did amazing customer service and helping to understand the values and arrangment us amazing delivery services!!!! 😊🤩

Christin was great. She help us out the whole way. Easy and quick service. Again she was great at making our first visit a welcoming and returning experience.

Johni was amazing! Very kind, serviceable and made the experience exceptional. Walked out purchasing new couches and are eager to receive them. Recommended.

Thank you Christine for an amazing service. A great place to buy furniture with this kind of service that Christine gave us.

Nasim helped me at this location. She is nice helpful, sweet, and professional. Ask for Nasim @ the Burbank location.

Isabel is the best sales person I’ve ever worked with. So nice and knowledgeable and fast! Will definitely shop at Ashley again because of her.

Ashley Homestore got a talent ! Anastasiia you are the best advisor in LA . Thank you so much for your professional support.

Thank you, Anastasia. She is professional. I was satisfied with the service, quickly and professionally told me about the furniture that interested me.

Johnny was amazing. Greeted us as we entered and provided excellent service. The store manager was very helpful

Christine was great, in and out fast. Very satisfied

Daniel was amazing! He was so patient with us. I recommend coming to this location because it's super near and everyone is so helpful and nice especially Daniel! We bought two beautiful full sets.

Basil gave us a great customer service experience, also Fredy the manager gave us a great price on the couches we bought.

MD was fast, friendly and super-professional. I really appreciated his help and recommend that you ask for him at the Burbank store!

After visiting 6 furniture stores, we were on our way home feeling tired and discouraged as none had the Sectional Couch we wanted. But we happen to see the Ashley Store sign off the freeway in Burbank and decided it would be our last stop before giving up. It was the best decision we made cuz as soon as we walked in, there it was! The Sectional Couch in the color, fabric, and dimensions we’ve been looking for!! As an added bonus, we got to work with Emma who from the minute we walked in till the minute we walked out was very professional, courteous, patient and just a pleasure to work with as it was clear she made customer satisfaction a priority! The Manager was also very pleasant and put customers first. We walked out of Ashley’s a very happy and satisfied customer!!

Had a great experience with Mike. He knows his products and to the point. In 30 mins I found what I needed and wrapped it up. Ask for Mike and get a great deal.

Don was just wonderful, patient, kind and so helpful. Thank you so so much.

Found a great couch and our sales rep Joseph was great

Christine was a good salesperson and helped with our order in proper excellent way

I want to thank Mike for being our sales rep helped us with all our questions and the items we came in looking for did not budge at all while i stepped aside to do check out other prices anyways we left happy with our purchases thanks again Mike !

We had a good customer service with Josheph

Rashaan is the best !!!

Rashaan was super helpful and fast, will come back again and see Rashaan

Thank you, Johnny. You’re the best if you go ashley find the Johnny he is the best.

Glen meyers did great!!!!

Mr MD Mostafa is a great self an he helped us to choose out options, very patient with me choosing my best choice he is very intelligent and great customer service. Very good communication.

My wife and I went in to look at bed frames and a mattress. Emma was very kind and helpful. She showed us variety of options. She was very friendly and patient with our toddler. Made our purchase quick and smooth. Overall, great experience.

Johnny thank you for the great service.

Jhonny THE BEST!!! best customer service ever!!! Will come back!!

I was assisted by Anastasia who was great and extremely helpful and not pushy at all. She listened to all my need and questions. I will recommend her if you need help with your furniture needs.

Amazing, very friendly and great deals. Even offered police discount! Thank you Joseph!

Mike was very helpful and informative. Great experience!

Christine 35328 at Ashley furniture in Burbank ca the was wonderful through the whole process of buying our new couch Emma

"Exceptional Service and Expertise!I recently had the pleasure of working with Izabel at Ashley Furniture, Burbank, CA. I couldn't be happier with the experience. From the moment I walked in, I was greeted warmly and made to feel right at home. Izabel took the time to understand my needs and preferences, offering valuable insights and recommendations along the way.What truly set Izabel apart was her knowledge of the furniture industry and her longevity in the business. She was able to answer all of my questions with confidence and clarity, guiding me through various options and helping me find the perfect pieces to complement my space.Moreover, Izabel exhibited exceptional professionalism and patience throughout the process. She never pressured me into making a decision and instead, focused on ensuring that I was completely satisfied with my choices. Her dedication to customer satisfaction was truly refreshing and made the entire shopping experience enjoyable.Thanks to Izabel's expertise and attentive service, I now have a beautifully furnished home that I absolutely love. I highly recommend seeking out Izabel at Ashley Home Furnishings for anyone in search of top-notch furniture and an unparalleled shopping experience. You won't be disappointed!"Now a few words about Ariel, Interior Designer,Working with Ariel was an absolute pleasure from start to finish. Her keen eye for design and impeccable taste turned my vague ideas into a stunning reality.From the impromptu greeting, Ariel paused her project in the store and listened attentively to my vision and preferences, offering insightful suggestions and innovative solutions every step of the way. Her creative approach to space planning and furniture selection truly brought my space to life, exceeding all of my expectations.What truly impressed me was Ariel's ability to blend functionality with aesthetics seamlessly. She not only created a beautiful environment but also ensured that every piece served a purpose, maximizing both style and practicality.Throughout the process, Ariel maintained clear communication and attention to detail, ensuring that every aspect of the design was executed flawlessly. Her professionalism and dedication to her craft were evident in every interaction, making the entire experience stress-free and enjoyable.Thanks to Ariel's expertise and personalized approach, my home now feels like a true reflection of my personality and style. I highly recommend Ariel to anyone looking to elevate their space with expert design guidance. Trust me, you won't find a better decorator in town!"

Mike made our experience very pleasant and easy to find what we were looking for. We are very appreciative of Mike’s professional approach and all the knowledge he shared with us.

Salesperson Rashin Johnson was very tentative and helpful with my selection of items that I had purchase

Glen Meyers, such a wonderful guy very helpful. Great service made us feel at home.

GLEN MEYERS IS AWESOME

Little bit pricey, but they always has deals, free delivery and of course very qualified firniture ✅

Glen Meyers, he is an excellent seller and very kind person I'm very happy with his service.

Glen Meyer helped me and he’s a great salesman very helpful and fast

Christine, is phenomenal professional partner at Ashley. If you need any furniture pls don’t hesitate to reach out to her.

I recently purchased a bed and dining table from this location. The day of my purchase they had a candle event and coffee set up. Although I did receive great customer service from an elderly gentleman that day, once it came time for my delivery and any customer service after; It all went downhill from there. The worst experience ever! I left several messages for the Store Manager to call me back and see if she could guide me in the right direction since I am very aware that they subcontract their deliveries. Two deliveries of damaged products, no attempt to resolve the matter and pretty much forcing me to keep the damaged product. I had no choice but to look into the BBC and was not surprised by the number of complaints. I guess mine will be added to the list, at least I will get a resolution and be directed to someone who will address my concerns. I will never purchase from Ashley's again, I understand why Amazon is taking everyone's business.

Nasim from Ashley Store in Burbank is a top-notch salesperson who truly goes above and beyond for his customers. From the moment I stepped foot in the store, Nasim greeted me with a warm smile and genuine enthusiasm to help. She took the time to understand my needs and preferences, guiding me through the selection process with patience and expertise. Nasim's product knowledge is impressive, and she was able to provide detailed information on the furniture options available at Ashley Store. she helped me find the perfect pieces that fit my style and budget, making the shopping experience both enjoyable and efficient. What sets Nasim apart is his exceptional customer service. she was attentive, responsive, and always made sure I was satisfied with my choices. her professionalism and dedication to ensuring customer satisfaction are truly commendable. I highly recommend Nasim to anyone looking for a pleasant and personalized shopping experience at Ashley Store in Burbank. Thank you, Nasim, for your outstanding service!

If I could give zero stars I would! I have left several messages for the Store Manager SAVA asking for her to return my call and nothing. When I first went in to purchase my bed and table I was ignored and only offered service by an elderly gentleman who stated he was about to get written up for performance for sales. The sales rep answered all my questions and was very attentive, he even asked me if I could rate him for his service and called his supervisor over. Once my delivery date came this all turned into a nightmare. The delivery team damaged the table and then refused to replace it. They instead send a technician over to repair something I did not damage, to begin with. I followed all the proper steps to address the matter while the delivery team was at my home. Needless to say, after several calls to their customer service line, and emails back and forth telling me that I needed to contact the store where I made the purchase. They finally agreed to replace it just to deliver another damaged table worse than the first delivery. The result is I still don't have my table replaced and no one from Customer Service can connect me to management, they keep directing me to the store where SAVA does not return calls. My only recourse is to file a complaint with the BBC, something I have never had to do! I refuse to keep a damaged product, I just want my money back and you can come pick up your damaged table!

Mirta, was very helpful, friendly, patient and knowledgeable about helping me to find the best bed. Thanks so much Mirta❤️

Great service by ordering chicken fried rice for everyone

Christine was really nice and she helped me and my family so much, thank you so much!

Christine was friendly and helped us a lot. Thank you so much

Mike was great! Had a lovely personality and enjoyed my transaction with him.

It was a pleasure working with Glen Meyers. He was very helpful and knowledgeable and nice person.

Christine was excellent in terms of straightforwardness, honesty, and professionalism whilst also being personable. Additionally, she went out of her way to make sure we grabbed the best discount for the sets and mattress we bought. Thanks Christine!

Excellent experience

Isabela the best🤝thank you

Thoroughly enjoyed the Ashley store, great selection and if you ever go, look for a man named Glen. He’s amazing! Super patient and helpful!

Christin is so nice to us. We bought furniture because of her. Thank you Christin 🙏🏽

ZERO STARS, stay away. They will lie and tell you you can refund/return your mattress but then once there are issues they will tell you it is nonrefundable and tell you you have to wait a certain amount of time to even potentially qualify for a "1 time" return. I am literally sleeping on the floor and they don't care. Stay FAR FAR away.

Purchased a very expensive mattress a few months ago and was given a $300.00 gift cards with no expiration date. Went back to use them last week and the manager Sava or Saba said they don't accept them. I asked for her name she didn't spell it told me she doesn't have a business card and doesn't know their corporate office number. So rude and unprofessional can't believe she is a manager.

Ashley's Furniture is a cool spot if you're looking to spruce up your place. Emma, one of their sales associates, really stood out. She knows her stuff, from the different styles to what's going to last, and she's got a knack for figuring out what you'll like without pushing too hard. Made the whole trip pretty smooth and I found some great pieces for my space.

Christine was very helpful and sweet.

MD, and Store manager Saba were seriously amazing! So helpful!! Because of them we take the Hr drive Away from our towns ASHLEY store. I would recommend coming and seeing them!

We had a good experience with Christin she was helpfull and friendly I highly recommend her .

Met as we walked into door by sales rep. Told him what we wanted (loveseat recliner) and then he in turn, passed us off to a second sales rep. We were then passes off to a THIRD sales rep. That sales rep, who showed us nothing about the product but finally took our order. We had to figure the product out ourselves. The sales rep specifically told us that they would deliver the loveseat, assemble it and then take the box away. When the delivery guys arrived, they said they were just to drop the box off and we were to do all of the assembly and get rid of the box. In summation, that's the last business we will do with Ashley. Much rather go to Bob's Furniture or Living Spaces. We've used both and they are much friendlier, much more professional and there was NO confusion over delivery.

Met as we walked into door by sales rep. Told him what we wanted (loveseat recliner) and then he in turn, passed us off to a second sales rep. We were then passes off to a THIRD sales rep.That sales rep, who showed us nothing about the product but finally took our order. We had to figure the product out ourselves. The sales rep specifically told us that they would deliver the loveseat, assemble it and then take the box away. When the delivery guys arrived, they said they were just to drop the box off and we were to do all of the assembly and get rid of the box. In summation, that's the last business we will do with Ashley. Much rather go to Bob's Furniture or Living Spaces. We've used both and they are much friendlier, much more professional and there was NO confusion over delivery.

Joseph V. Did great job helping us find everything we needed for our new house. He is very detailed without being pushy. Great experience. Thank you!

Daniel thanks

People are nice. But they are bad about managing/organizing things that are in stock or out of stock. Ordered our couch and agreed to wait for a month since it was out of stock. But we found out that it was pushed another month and we had to find out ourselves. Talked with both the warehouse and in-store team and they would throw the responsibilities and faults to each other. Ended up canceling our order.

Mike was amazing and patient help me choose full house furniture make sure ask for him when you go to Ashley burbank Thank you ashley

Christin is the best!

Mike was amazing and sabah did a great job go here it’s awesome

I went to Ashley Furniture and met Glen a Sales associate there. He provided me with great customer service and never felt pressured to buy. Thank you so much for assisting me with my purchase.

(Translated by Google) I went to Ashely's Furniture in Burbank to purchase some couches for my new place. After trying a few out, I discussed with the sales person which sofa's I wanted specifically and the reason why. The sales person put the order on the computer and asked me to verify. During that time I was distracted by her trying to sell me insurance for the order and didn't notice that she didn't put in the exact sofas that I wanted. (The prices were similar and the final total amount was about right). Fast forward to delivery day, I had a family member receive the sofas for me because I was at work. They accepted the order for me on my behalf and signed off on the order. When I came home I saw that they got half the order wrong and it was not what I asked for. When I called in for support, they just told me that there are no refunds and that it was my fault because I signed off on it in the store and had a family member sign off as well. Although that is true, I did not expect the sales person to put in the wrong order after we had a whole long conversation about what I was looking for and why. If you're going to buy from them, just buy online and avoid the sale's people trying to sell you the insurance. I personally will never buy from any Ashley's again. I went to Ashely's Furniture in Burbank to buy some sofas for my new house. After trying a few, I talked to the salesperson about which sofa I specifically wanted and why. The seller put the order on the computer and asked me to verify it. During that time I got distracted trying to sell myself insurance for the order and didn't realize that I hadn't placed exactly the couches I wanted. (The prices were similar and the final total amount was correct.) Fast forward to the day of delivery, a member of my family received the sofas because he was at work. They accepted the order on my behalf and approved it. When I got home I saw that they had made a mistake with half of the order and it was not what I ordered. When I called for help they just told me there are no refunds and it was my fault because I signed for it at the store and a family member also signed for it. While that's true, I didn't expect the seller to make the wrong order after having a long conversation about what I was looking for and why. If you are going to buy from them, just buy online and avoid the seller's people trying to sell you the insurance. Personally, I will never buy from any Ashley again. Update 3/24 in response to store reply: Like I mentioned in my post, I already called and it was the least helpful response ever. I could hear the woman who sold me the couches in the background. Instead of going on the phone to even acknowledge our conversation, I could hear her making excuses. The person I was actually talking to repeatedly told me that there is nothing she could do and that I signed off on the order. I am open to getting my issue fixed but I will not be calling in to be given the run around again. (Original) I went to Ashely's Furniture in Burbank to purchase some couches for my new place. After trying a few out, I discussed with the sales person which sofa's I wanted specifically and the reason why. The sales person put the order on the computer and asked me to verify. During that time I was distracted by her trying to sell me insurance for the order and didn't notice that she didn't put in the exact sofas that I wanted. (The prices were similar and the final total amount was about right). Fast forward to delivery day, I had a family member receive the sofas for me because I was at work. They accepted the order for me on my behalf and signed off on the order. When I came home I saw that they got half the order wrong and it was not what I asked for. When I called in for support, they just told me that there are no refunds and that it was my fault because I signed off on it in the store and had a family member sign off as well. Although that is true, I did not expect the sales person to put in the wrong order after we had a whole long conversation about what I was looking for and why. If you're going to buy from them, just buy online and avoid the sale's people trying to sell you the insurance. I personally will never buy from any Ashley's again. Fui a Ashely's Furniture en Burbank para comprar algunos sofás para mi nueva casa. Después de probar algunos, hablé con el vendedor qué sofá quería específicamente y el motivo. El vendedor puso el pedido en la computadora y me pidió que lo verificara. Durante ese tiempo me distraí tratando de venderme un seguro para el pedido y no me di cuenta de que no había colocado exactamente los sofás que yo quería. (Los precios eran similares y el monto total final era correcto). Avance rápido hasta el día de la entrega, un miembro de mi familia recibió los sofás porque estaba en el trabajo. Aceptaron el pedido en mi nombre y lo aprobaron. Cuando llegué a casa vi que se habían equivocado con la mitad del pedido y no era lo que pedí. Cuando llamé para pedir ayuda, simplemente me dijeron que no hay reembolsos y que fue mi culpa porque lo firmé en la tienda y un miembro de la familia también lo firmó. Aunque eso es cierto, no esperaba que el vendedor hiciera el pedido incorrecto después de haber tenido una larga conversación sobre lo que estaba buscando y por qué. Si va a comprarles, simplemente compre en línea y evite que la gente del vendedor intente venderle el seguro. Personalmente, nunca volveré a comprarle a ningún Ashley. Update 3/24 in response to store reply: Like I mentioned in my post, I already called and it was the least helpful response ever. I could hear the woman who sold me the couches in the background. Instead of going on the phone to even acknowledge our conversation, I could hear her making excuses. The person I was actually talking to repeatedly told me that there is nothing she could do and that I signed off on the order. I am open to getting my issue fixed but I will not be calling in to be given the run around again.

Joseph is the best employee I have ever seen in my life, very professional, very helpful and intelligent person. Joseph, you made my day friend!!!

Joseph you are amazing , your servise is perfect I enjoy every minute that i have been in Ashley with you🤍

Great experience shopping today, I had the best sales person Izabela she was really helpful and got me in and out

Ask for Rashaan He helped us sort out every aspect of our purchase of a new king size bed we could not have asked for Better customer service but that’s because of Rashaan. So make sure the next time you go in to Ashley furniture you ask for Rashaan he is the best!

Christine was very helpful when we where looking for recliner chair..

My RSA Joseph Vardeh was amazing, very helpful made my shopping experience so easy. I will be returning and sending references over to him.

Raashan was so accommodating!

Mike was a great help to get great deal for everything, thanks!

They have excellent customer service. I like their store and furnitures. Who was helping me she was amazing. Thank you Izabela. I would love to go to that store.

Placed an order on a Monday afternoon and they can’t manage a delivery sooner than ELEVEN days later? They are also charging an exorbitant fee of $200 for this leisurely delivery and “set up” which consists of their arduously removing my items from cardboard boxes. The salesperson never mentioned this added $200 fee (I questioned it once I got my receipt) but managed to ask me THREE times to “test the mattresses.” One refusal should be sufficient, especially given the sloppy nature of the whole process (not listening, asking personal questions, etc.). This was my first and last purchase from Ashley. Salesperson also asked several times to submit a Google review. Here you go.

We had very positive experience choosing the bed with the mattress at Burbank location.The salesman Parvin Bee was knowledgable, patient, and worked on the price.. I’d recommend the store if asked.

Efficient and attentive

Thank you Christine, Thank you for making my wife's and I shopping experience great. Earlier today I had a bad experience at a different well known furniture store. I decided not to give them my business, but except come here and give Ashley's furniture a chance. Good the did because Christine was extremely helpful and friendly. However the woman at the customer department could have been much more friendlier. They shouldn't be working there if they can't smile at a paying customer. Anyhow, thank you Christine for your help.

Bee was an amazing help! He helped us find our dream couch and was very accommodating and kind. I can be a hassle when making big purchases, and he allowed me to move ottomans around to make a confident decision in my purchase. Work with Bee - he’s the best!!!

Bee

M.D was amazing from the moment we walked in!!! He makes there company great to purchase from!!!

First time shoppers at Ashley, it can be an overwhelming experience as you see many items and prices, but MD Mostafa made it an easy experience. With Freddy helping translate for a smoother finish. Walked out with a CaliKing and a Queen bed. Thanks for the help gentleman!

My Family and I were very happy and satisfied as always with Joseph’s knowledge and expertise in helping us with our purchases today. We will definitely be back very soon! Thank you so much Joseph!

Went in and purchased some night stands and an awesome dining table. MD was very helpful and provided great customer service. Thank you.

Had an amazing experience here! Christine P did an amazing job! She was super helpful & personable. We left with new couch, table, and a mattress. Thank you again!

Isabel was very helpful. I came in with a unique problem with a previous purchase. Isabel and her manager went above and beyond to help me resolve it. I am very grateful for their service.

Amazing experience top to bottom! Rafael is the best! Highly recommend …he’ll take great care of you!

She was so very helpful and made this so easy for my first couch purchase I will remember this forever

Amazing experience top to bottom! Rafael is the best! Highly recommend ...he'll take great care of you!

Christine was awesome! She was friendly and personable. She helped me find exactly what I was looking for without any pressure. It was a great shopping experience 🤗.

Daniel is an excellent sales agent. Very knowledgeable and nice.

I had an amazing experience with my sales agent. Super professional

Beatriz was great in helping me consider options and make my decision. I love my new couch!

Rashaan was terrific - highly recommend.

Worst place to buy furniture. This place is very unprofessional. The store manager Sava screams and yells at customers. Save yourself a headache and take your business elsewhere.They are number 1 in worst customer service. They hung up the phone on me and yelling. Now they don't even pickup the phone, they ut me on hold and are playing games.

Quick and no hassle service

Excellent experience, the staff is very helpful. We were able to find the perfect furniture that meets our needs. Thank you, Armando and Ruth

Great products . Thoughtful sales representative . Accommodated my delivery needs . Insured my discounts were applied ! My , wife and I long time Ashley customers . Until Covid messed up the country . I’m glad to be back , as a consumer !

Sales associate, Christine was very concise, honest, and clear with the information given about deals, financing and what I would be getting with the couch I purchased.

Beatriz was a wonderful help to us and very warm, friendly! Thank you!

Michael H was the absolute best he helped me out so much and was so patient with me! Thank you Mike!

Beatriz Guerrero was very knowledgeable and precise with her information. Patient, Kind, and Honest. Lovely customer service and adequate. 10 stars!

Beatriz was very helpful and knowledgeable. Very happy with my experience.

Great experience at the Burbank Ashley location. Mike was incredibly helpful and patient as I worked through all the options and measurements.

Very friendly and professional service. Helped me quickly find exactly the sectional couch I was looking for.

Rahsaan was fantastic, knowledgeable, and helped me get what I wanted. Very happy customer. I would highly recommend.

Helpful associates, not too pushy. Great selection

Rashaan was outstanding, we got best deal , his excellent in customer service as well , we had lots of questions which he answered happily. Thanks to the store manager as well . She was awesome as well . Thanks

My husband and I purchased a sofa and loveseat today. Halim was the associate who helped us. He was phenomenal, so sweet and helpful and helping us make our selection.

(Translated by Google) Excellent customer service, Halim you raffled it off!! It couldn't have been better and the manager was very friendly. We were very happy with the attention!! (Original) Excelente atención al cliente, Halim te la rifaste!! Mejor no se pudo y el manager muy amable. Quedamos muy contentos con la atención!!

Freddy and Khan were very helpful and informative, helped us find a selection of furniture and made strong suggestions for what we were looking for.

From the moment I walked into Ashley Home Store, I knew I had picked the right store. The lovely lady who helped me was so knowledgeable about their products. I left there feeling very satisfied with my purchases, and the whole shopping experience.

Mike was very pleasant to deal with, very professional and courteous. Took his time to make sure my wife and I made the right choice. Definitely will come and ask for him next time we buy anything from Ashley. Thank you so much my manager

Great service . Very kind

First, you enter in all those employees be staring at you weird and start hogging around you not even letting you breathe. Like let us look around the store we just came. Standing and looking like detectives. We get they want to do sales but that’s annoying for customers. Second, their refund policy is not a good option especially for a known store like that come on now they got the money but they cant give the money back but instead they make it the harder way. We felt annoyed even looking around because they employees on the floor be staring at you even the front entrance. Hopefully they make it worth it to visit them when needed.

Rashaan is very helpful, professional and very nice. Answered all our questions made the purchase super easy.

Ela has been nothing but helpful and she trying everything she can to get I want she has been so nice thank you so much

Excellent service & products! Salespeople really helpful!!

Your sales Rep David James was extremely knowledgeable and helpful. He was very attentive and accommodating helping us match the right products to our needs. We will definitely work with him and Ashley Furniture again! Thank you!

Great help

Halim was super helpful and friendly. We were struggling with finding a couch and he made everything so smooth and we found our favorite couch for amazing price. We recommend him for sure

Rafael was fantastic!! Thanks so much for your patience and time. Appreciate you brother!

We bought sectional sofa and bed from Beatriz Guerrero she help as a lot explained everything that we bought We got best service from her mi recommend it

Rashan J, was amazing ! He did an excellent job he offered us discounts and promotions we are very happy with our purchase !!! ,

Rashaan gave me excellent customer service Rashaan was very patient and knowledgeable of all promotions and products i felt like i was dealing with the store manager he impressed me a lot with his professionalism and we found exactly what we need we will be coming back to purchase and bring are families as well

Joseph was very informative and helpful! He was not pushy but yet was there when we needed help or had any questions. Easy and smooth transaction. Great experience! Thank you!

Joseph was fantastic!!! Great service and overall great person! Thanks, Joseph!!

Beatriz was very helpful helping us to finalize our purchase. Thank you.

Worked with Rashawn. He was kind, efficient and helped me get the furniture I needed at a very good price. Thanks Rashan!

Rashaan was extremely knowledgeable and helpful. Would definitely return again because of him.

So far not great. I was supposed to receive my delivery two days after I ordered. I scheduled the time with an associate. And I never heard from Ashley to confirm the delivery date like I was told I would. I ended up calling to check on things and I got jerked around on the phone. I was told there was a price change of the product, which I already paid for! Then, I’m told a manager needed to sign off on the order. I ordered this days ago. None of this was told to me when I ordered. No one reached out to communicate a delay in delivery. I too am a manager with obligations. I would appreciate clear communication. And I hope to have the furniture I paid for delivered….eventually.

My experience at Ashleys was great, Ms. Izabel who helped me with my purchase was wonderful, she answered all my questions and at the end of the day I left with my purchase.

High recommend this specific location I was very fortunate to come across a great specialist in furniture from color, tcomfort and spacious. I was able to find what I needed with a good price.

The salesman Rashaan Johnson was very knowledgeable of the entire store products and promotions he was able to indentify what I needed within 5 min of entering the store I felt like I was speaking to the store manager he was amazing and I got what I need and finished within 20 min I will be bringing in more family and friends to purchase from him.

Beatriz was amazing! She was very attentive to our needs, answered our questions, and made our experience at Ashley’s very comfortable!

Halim is the best!!!

Pravin was extremely knowledgeable and kind during my transaction and answered all questions that I had!

2 years ago I bought a table with chairs, the chairs are cheap almost right away 3 chairs are wobbly and the fourth chair the bottom peace broke. I can’t use my chairs at all. It’s been 2 months since I filed a claim to fixed the chairs. I make the mistake of getting insurance for 5 years, after calling the insurance company 8 times going back and forth. They send me the wrong part, now I have to wait more time to get the chair fix. They refuse to repair the 3 chairs that are wobbly. I won’t be buying furniture from Ashley’s anymore. Don’t waste your money go to a better place to buy furniture and speacially don’t buy insurance. Save your money.

Mirta G was great in helping us get our new dresser

Glen Meyers It was extremely helpful

We had the best experience at this beautifully decorated store at a fun and tasty candle making and pancake event hosted by Nicky. I couldn’t ask for a better weekend experience!

Glen Meyers was very helpful ,thank you .

Ela was helpful and friendly

Beatriz was great , on point with her answers .

Very good customer service. Beatriz helped us a lot

Bee, the sales person, was patient and very kind.

good

Beatrice helped us at the store. We were so happy to meet her and our purchase.

Sales rep Glen Meyers was extremely helpful, and very attentive. He answered all our questions and offered to help with anything we needed. He was also very friendly! Amazing customer service!

Amazing service, Rafael was really attentive and helpful. He understood what we wanted and lead us to the perfect selection, we ended up coming out happy customer ! Thank you so much Rafael

We had a great experience shopping here! Mirta was super helpful in answering all of our questions and guiding us with mattress and furniture questions. We loved our experience.

Pravin was so helpful and kind and knowledgeable and patient with all of our questions. Would highly recommend the products in the store because of their great quality. Definitely go find Pravin to help you if you go! - Seda

there were so many workers in the store but no one was helpful except for one guy in the front. I waited for over 30 minutes to even be approached by someone, but only one person came. he was not helpful and I had to tell him that I still wanted to purchase a dresser. he gave me half of a response and walked away. I would not recommend anyone going into this store for help, instead order online.

Very easy process. Rafael was knowledgeable and very helpful. He made our experience fast and stress free.

Halim, our customer service advisor was very helpful, professional and knowledgeable. It was mostly because of his kindness and approach that we decided to do business with Ashely, and didn't even bother visiting other stores.

Just want to say thank you to Christine for helping us. 5 star customer service.

Very nice people and very helpful.The manager was knowledgeable and so kind to help us out as well. I’m thankful to have bought my full bed here.

Mike helped me find a new mattress and was very helpful and knowledgeable!

Visited with my boyfriend and Halim helped us. Was great service and very helpful and friendly

We stopped at Ashley store in Burbank ! And Beatriz was the one to help us. She was extremely sweet and gave us space to calmly browse. Very satisfied with the purchase and will be coming back!

This is our second time coming to this location looking for a 3 seat couch for our apartment. First time was in n out since we were in a rush but when we came back they greeted us as usual & Ms. Mirta helped us she asked us our budget and without hesitation or making us feel pressured & took us to the options we had and we ended up getting a recliner and the 4 seat couch we were looking for . We financed which we left we ease . Thank you Ashley’s Furniture , we are coming back for our bed soon!!!

The store has no return and no exchange policy. BUT the sales representative NEVER mentioned this. When I called the customer service, I was told that I should have read the fine print. I believe this was deliberate concealment An update. Few days after this review, I received a corporate email asking me reply and provide additional information so I could be assisted. I did so and have not heard back from anyone!!!

If you go to Ashley's in Burbank ask for Mike Habeb by name. He'll take great care of you. I went furniture shopping with my fiance last weekend & we were helped by the most genuinely kind, lovely man. He answered all our questions (which were many - we're buying a whole house full of furniture) & told us all the details of each piece we were considering. Then he walked us through what the buying process & financing would be. There was never a time that we felt pressure or like we were being pushed on anything. He was just a good guy there to help - very rare these days. We went to several furniture stores & definitely felt that Ashley's had the best customer service & the highest quality for the money. Real wood furniture, genuine name brands like Temperpedic, high end fabrics. Also rare these days, sadly. We are buying almost everything from Ashley's thanks to Mike Habeb. Highly recommend him!

I recently had an unfortunate experience with Ashley Furniture's Burbank store that compels me to share my disappointment. After spending $3,211.23 on a couch, I encountered a series of unfulfilled promises and encountered poor communication and service. Despite being informed during the sales transaction that all items, except for the sectional couch, would be delivered by December 22, 2023, the sectional couch's delivery date was unexpectedly pushed back to January 11, 2024, disrupting my scheduled housewarming event initially set for January 4, 2024. To make matters worse, the delivery was delayed again, this time to January 22, 2024, causing further inconvenience. Attempts to address these issues with the manager and salesperson at the store were met with unprofessional conduct and blame-shifting, leaving me frustrated and without a resolution. The lack of communication and accountability is unacceptable, reflecting poorly on Ashley Furniture's commitment to customer satisfaction. Additionally, the absence of information regarding the "no return and final purchase policy" adds to the overall dissatisfaction. I urge the company to take immediate action by resolving the delivery issues, addressing the unprofessional conduct displayed, and communicating steps to prevent such incidents in the future. Failure to do so within a reasonable time frame will force me to escalate the matter further. This experience has left me deeply disappointed, and I hope Ashley Furniture takes necessary steps to improve its after-sales service for the benefit of future customers. Sincerely, A Disheartened Customer

The sales person that helped me, Daniel Martinez, was very informative and patient and helped me to choose the right furniture for my guest room. Before the delivery date, I wasn’t sure if I had doorway clearance, and he was able to get the exact measurements and gave me reassurance that it will pass through the doorway. The sofa bed is very comfortable and is reasonably priced.

Wow, what a waste of 2 weeks waiting for a bed. They wait until the day of delivery to tell you your bed is not in stock. So disappointed with customer service. *do not purchase *