Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Burbank, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Customer Service
Ashley Store Burbank, CA
What our customers say
Met as we walked into door by sales rep. Told him what we wanted (loveseat recliner) and then he in turn, passed us off to a second sales rep. We were then passes off to a THIRD sales rep. That sales rep, who showed us nothing about the product but finally took our order. We had to figure the product out ourselves. The sales rep specifically told us that they would deliver the loveseat, assemble it and then take the box away. When the delivery guys arrived, they said they were just to drop the box off and we were to do all of the assembly and get rid of the box. In summation, that's the last business we will do with Ashley. Much rather go to Bob's Furniture or Living Spaces. We've used both and they are much friendlier, much more professional and there was NO confusion over delivery.
Joseph V. Did great job helping us find everything we needed for our new house. He is very detailed without being pushy. Great experience. Thank you!
Daniel thanks
People are nice. But they are bad about managing/organizing things that are in stock or out of stock. Ordered our couch and agreed to wait for a month since it was out of stock. But we found out that it was pushed another month and we had to find out ourselves. Talked with both the warehouse and in-store team and they would throw the responsibilities and faults to each other. Ended up canceling our order.
(Translated by Google) I went to Ashely's Furniture in Burbank to purchase some couches for my new place. After trying a few out, I discussed with the sales person which sofa's I wanted specifically and the reason why. The sales person put the order on the computer and asked me to verify. During that time I was distracted by her trying to sell me insurance for the order and didn't notice that she didn't put in the exact sofas that I wanted. (The prices were similar and the final total amount was about right). Fast forward to delivery day, I had a family member receive the sofas for me because I was at work. They accepted the order for me on my behalf and signed off on the order. When I came home I saw that they got half the order wrong and it was not what I asked for. When I called in for support, they just told me that there are no refunds and that it was my fault because I signed off on it in the store and had a family member sign off as well. Although that is true, I did not expect the sales person to put in the wrong order after we had a whole long conversation about what I was looking for and why. If you're going to buy from them, just buy online and avoid the sale's people trying to sell you the insurance. I personally will never buy from any Ashley's again. I went to Ashely's Furniture in Burbank to buy some sofas for my new house. After trying a few, I talked to the salesperson about which sofa I specifically wanted and why. The seller put the order on the computer and asked me to verify it. During that time I got distracted trying to sell myself insurance for the order and didn't realize that I hadn't placed exactly the couches I wanted. (The prices were similar and the final total amount was correct.) Fast forward to the day of delivery, a member of my family received the sofas because he was at work. They accepted the order on my behalf and approved it. When I got home I saw that they had made a mistake with half of the order and it was not what I ordered. When I called for help they just told me there are no refunds and it was my fault because I signed for it at the store and a family member also signed for it. While that's true, I didn't expect the seller to make the wrong order after having a long conversation about what I was looking for and why. If you are going to buy from them, just buy online and avoid the seller's people trying to sell you the insurance. Personally, I will never buy from any Ashley again. Update 3/24 in response to store reply: Like I mentioned in my post, I already called and it was the least helpful response ever. I could hear the woman who sold me the couches in the background. Instead of going on the phone to even acknowledge our conversation, I could hear her making excuses. The person I was actually talking to repeatedly told me that there is nothing she could do and that I signed off on the order. I am open to getting my issue fixed but I will not be calling in to be given the run around again. (Original) I went to Ashely's Furniture in Burbank to purchase some couches for my new place. After trying a few out, I discussed with the sales person which sofa's I wanted specifically and the reason why. The sales person put the order on the computer and asked me to verify. During that time I was distracted by her trying to sell me insurance for the order and didn't notice that she didn't put in the exact sofas that I wanted. (The prices were similar and the final total amount was about right). Fast forward to delivery day, I had a family member receive the sofas for me because I was at work. They accepted the order for me on my behalf and signed off on the order. When I came home I saw that they got half the order wrong and it was not what I asked for. When I called in for support, they just told me that there are no refunds and that it was my fault because I signed off on it in the store and had a family member sign off as well. Although that is true, I did not expect the sales
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage™ Synchrony credit card. 60 equal monthly payments required. Down payment, tax and delivery may be required on in-store purchases.
^°Qualifying purchase amount must be on one receipt. No interest will be charged, and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. Down payment may be required on in-store purchases. See sales associate for details. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 01/01/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer at any time.