Ashley HomeStore Burbank, CA

Ashley HomeStore Burbank, CA


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 800 locations in 46 countries. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in the house. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated stores are passionate about being the best and most affordable furniture store for your home. Visit your nearest Ashley HomeStore showroom today.

Recent Reviews
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(25 reviews)
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Staff stands around playing on their cellphones and iPads, customers walk thru the entire store and no is eager to make a sale.

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Friendly staff. Enjoyed our visit.

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Great furniture, amazing prices managed by an incredible manager named Mo.

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Great experience! I saw what I wanted right away and was able to get it quickly. Kind and friendly staff.

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They delivered in time but he did not assemble properly, need to check they did good job or not.

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Great customer service, helpful, and friendly. Helped me find the perfect bed for me.

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Wanted Extra-firm mattress, they do not have any extra firm but only have medium firm! I DO NOT want medium firm but only prefer Extra Firm! I ended up getting a advise from Ashley HomeStore sales guy to sleep on the wooden floor instead of shopping for a extra firm mattress! Let me tell you this, I will not sleep on the Wooden floor but get mattress that I want from somewhere else! Learn that costumer is always correct! Do not slip your tongue at costumers!

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Only shop here if you want broken furniture

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I was going to actually give them a terrible review based off of my experience with one of their managers and don’t get me started on their corporate office. They are absolutely useless. Sasha in Sales was great. She did her job well and explained everything. Chris Barker was the manager that really turned everything around for the entire company. If it weren’t for him and Miriam helping me with my situairon, this would have been a whole other review. The call center gave me different original prices than what was shown to me on my receipt. So I felt like I was being taken advantage of. Chris and Miriam are the epitome of customer service. They made it right without argument and made sure I felt like I was treated fairly. If you need help at this store go see Chris! He knows how to treat his customers!

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No return policy, and terrible customer service . The manager CHRIS BARKER is sooo rude and disrespectful even to older people like my mom. He bumped prices on things when she went a lone . When i went the next day to confront him about the incorrect overpriced items, he charged extra delivery and put a plant in my moms face and said you walked out the store with this so now you need to buy it, he charged her account with no consent(illegal) over an honest mistake because she was distracted with all the items and took the small plant by mistake but she came to give it back... He said theres no return policy, i said it was never purchased though she walked out with it by accident ...but he could care less even though we bought almost $3000 worth....he charged a dumb $30 plant. And by the way they have NO RETURN POLICY, If you buy it online they do and you wont deal with the terrible customer service or get overcharged.

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They had some nice couches. Very comfy. The gentlemen who helped us was very helpful. We bought our forst couch. We love it and the price wasnt too to bad. We are happy with it!

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