Ashley HomeStore Burbank, CA

It’s Manager very bad attitude its not very good because not good friend

(Translated by Google) Very bad service (Original) El servicio muy malo

Edit: my second experience buying from this store did not go as well as the first so I'm editing this review. I bought two mattresses. One was obviously defective and my husband and I both sunk into the middle of it upon laying down. I immediately called the store, and they said I had to call a mattress tech to come evaluate it. The mattress tech was shocked it was only a few weeks old, but he said it wasn't sunken enough to be considered defective and recommended my husband sleep in the middle of it for a few more months and then call again. Um, nope. I called the store and they basically told me I was SOL and did not offer to work with me at all. I won't be going back. Also I bought another brand new mattress from Ortho Mattress, service was excellent, and they have a good return policy. FYI. "We bought a leather sectional from Ashley in December. Despite some misgivings given the multiple reviews stating bad delivery experiences, we decided to go ahead with it because we have had such trouble finding a couch we liked. Sue at Ashley gave us 50% off our couch even though it was listed for 30% off (the rest of the store was 50% off). When we inquired about the delivery issues, she acknowledged the issues and was up front about the reasons - origin warehouse changes. I was skeptical, but I received a text message confirmation the day before our scheduled delivery, and our couch was delivered early on the day it was supposed to arrive. The delivery guys brought it in and set it up for us. We had a great experience and thank you Sue for your help and integrity."

Mambre Excellent customer service

Good customer service.

Great service! Love it!

Great service! Love it!

Thanks to Mirna I now have exactly what I was looking for. She was also prompt and ready when I showed up to my appointment. She even got me a measuring tape so I can do my own messuments

Rashaan was very welcoming and friendly. The minute we walked in, he greeted us with a very friendly smile. He was very professional and helpful. Thank you for your help! Will come back for sure :)

This was a great experience thanks to Ara Sarkissian and his manager Mehdi, they were great with me and work to give me an awesome discount.

Bought a sofa for about $2000, and less than a year later it's sagging and uncomfortable to sit on. I purchased the extra furniture insurance and protection, but they say this isn't covered by them. I've contacted customer care multiple times over the last few months and although they did send an engineer to look at the sofa, I've had no contact since. On average I wait on the phone for an hour before anyone picks up, and then they say they will call me back before the end of the day with an update, and they never do. So I'm left with a sofa that isn't working as expected, but I can't even throw it away, because I'm endlessly waiting for them to potentially call me back. If I'd known Ashley was a budget brand, I would have never shopped there in the first place. I'd say give this place a very wide berth.

Bought a sofa for about $2000, and less than a year later it's sagging and uncomfortable to sit on. I purchased the extra furniture insurance and protection, but they say this isn't covered by them. I've contacted customer care multiple times over the last few months and although they did send an engineer to look at the sofa, I've had no contact since. On average I wait on the phone for an hour before anyone picks up, and then they say they will call me back before the end of the day with an update, and they never do. So I'm left with a sofa that isn't working as expected, but I can't even throw it away, because I'm endlessly waiting for them to potentially call me back. If I'd known Ashley was a budget brand, I would have never shopped there in the first place. I'd say give this place a very wide berth.

NEVER BUY ON THIS STORE AGAIN!!! Not make sense to buy in a store with that bad customer service, that refuse to take responsibility on a new damage table I got from the company and wasting my time by running after them for already 1.5 month, with many calls, with trust that they will call me back and they didn’t and with trust in the protect that need to be new one of course and was damage. I’m really hurt my health because there is no communication between the customer service to the store to the customer, never thought i will need to deal with that bad company and I will never buy there again. When you buy new product - and what you get is a damage factory product - it’s say everything about the company and even more about that specific store in Burbank. Pictures attach! And if no one will take responsibility about this damage product, the company will get sue soon on this damage product and even more on to that health situation that it is cause to me and all the disrespect and contempt treatment me and my wife got. NEVER BUY IN THE STORE AGAIN! PERIUD.

I bought a sleeper sofa on the conditions that I, 6’, 230 lbs, can sleep on because of how small my living area is. The second I opened the sofa part it was extremely uncomfortable with a pole in my back. I asked to return it and got such huge push back saying it’s not meant to be slept on every day.... the Salesman outright light to my face. Still no return. Extremely unhappy with being lied to, then their customer service refusing to refund me or even talk about a return. It’s now an expensive basic couch taking up space, forcing me to buy a separate bed. Do your research beforehand, they will lie to you to get your sale.

Purchased a sofa 3 weeks ago I am very disappointed my sofa was to be delivered today and it never arrived to my home. I tracked my delivery and it said the delivery was done. So I called and they couldn’t get ahold of the delivery person. So the point here is that it was delivered to a different unit. What is the protocol when the delivery person arrives to a home they just hand out the furniture to anyone ??

Thanks for your service we are happy to buy a new items from your store : Thank you