Ashley Store | Burbank, CA 91502

Glen M!! Thank you so much for making our experience easy. Thank you for your patience and kindness in helping us find the right furniture for our daughter’s first apartment!

Glen was very knowledgeable and gave us great ideas!

Glen was absolutely amazing and incredibly helpful! 5 Stars all around!!

Izabel was very helpful I highly recommend her.

Ashley’s is a great place with great customer service.Isabel greeted me and helped me find exactly what I needed.Isabel is a awesome person thank you for your help!!!

(Translated by Google) Very good prices and very good service (Original) Muy buenos precios y muy buen servicio

We had a great experience at Ashley‘s furniture. The store was clean and beautifully set up and the associate, Mr. Joseph Vardeh, was extremely helpful and knowledgeable. We had only been to one other furniture store and thought we would have to go from place to place, but Ashley‘s provided such a good experience that we ended up making selections for our formal living room and dining room and made a lot of purchases right there and then. We highly recommend, Ashley’s.

Glen was awesome and extremely knowledgeable

Absolutely the best furniture store. I bought home furniture here and it never fails, if anything breaks they always make it right. If you are debating between here or bobs up the street please do yourselves a favor and go here you will not regret it!

Diego was so much help with picking out our couch and dining room table. He made the whole process a breeze.

Thank you Anastasia for wonderful friendly service .

Thank you so much to Izabell for the great customer service we received. And helping us out choosing a mattress to our comfort. She was very patient and Knowledgeable. The main reason why we like to come here for our furniture necessities.

Christine was great really appreciated the time and attention give to me and my wife.

We had a great experience with Glen

Christine was a great help with finding everything. She helped find the best deals and best comfort that was suitable for our home

Had a great experience with Mirta! Wonderful sales associate who was patient as I took my time going through all my furniture options. Thank you again to Mirta!

Johni was the best! He was very patient and knowledgeable-thank you!!

Super friendly and professional

glen was an amazing sales associate!

Joseph V. did a wonderful job of answering all our questions & running scenarios for us. Recommend him when furniture shopping.

(Translated by Google) Magnificent service, very well stocked, reasonable prices and great offers, I recommend it. (Original) Magnífica atención;muy bien surtida,precios razonables y grandes ofertad,lo recomiendo.

Glen Meyers was very helpful specially when I had several questions, answered my questions and explained really detailed to my purchase. . Thank you so much Glen Thank you

I felt very welcome and the sales lady that helped me she was very helpful I will be back soon thank you

Saba did not helped as I expected earlier as I had gone for a store credit that I had due by today and all she said she wasn't experienced with the customer service dpt as I had asked for an extention on my store credit and all she did was just take down my information and for me to follow up with them by tomorrow, I was just wondering around the store all by myself maybe trying to see what I can find to use my credit but Saba didn't even bothered to send me a representative to see if they can try to help me purchase something last-minute and use my available credit so it won't get lost therefore I. Call the Santa Clarita ASHLEY'S store and a lady Lucy Helped me over the phone as I explained my situation with my store credit she made me feel comfortable and told me she will try her hardest to get an extension for me unlike Saba that just didn't even tried and left me wondered around the store by myself, I'm very disappointed and I don't recommend for people to go to the Burbank location specifically With Saba, she is not a helpful person and does NOT have people skills or customer service skills.

Glen was super helpful and we got an amazing deal!

Sales person, Beatriz, was utterly attentive, sweet, and helpful. She helped us get exactly what we wanted. Appreciate her services.

Christine was such a great person to help finance our furniture!

Glen was very helpful and made the process easy

Worked with Glen. He did a great job explaining and going through all the different choices. Not pushy and gave us time to browse on our own.

I just can’t say enough about IZABEL!!!! I went into the store yesterday June 21st and everything I wanted was in stock and she got me next day delivery!!!! I’m so happy with my purchase…. IZABEL is kind and caring and really looks out for her customers!!! I’m totally in love with my new recliner, table and lamp….

Excellent service with no pressure and good quality furniture!

Parvin Bhambri Was very helpful in helping us look around for what we needed. We came in with an isea of what we wanted, but Parvin walked us through from the beggining to the end and got us what we needed for our new home. Thank you for the help!

glen was the bomb yipppeeeee

Glen Meyers Who is amazing person who helped us get the best mattress and price it’s amazing really thank you so much for your patience and your help and your positive and happy energy we appreciate you

I kept getting emails that my order was going to be delivered but it would never actually get delivered and that it was on back order. Now they tell me I wont be receiving until at least 3 weeks from now. I will not be purchasing from here again as this seems to be a constant issue, from what I have experienced, with this company.

Awesome folks, awesome service from Johni, and love our bed!

I have been looking for a couch for months. I was limited on the amount of money I could spend and I had a clear vision of what I wanted for that money. I had been to other furniture stores. One large store I went to three times Because they have an outlet section. I looked through the whole store before somebody ever approached me. I must’ve passed 10 different Sales people who did not ask me if I needed help. They were busy talking to each other. The one couch I found that would’ve been perfect was not available until July because “it was out on a boat somewhere“. another couch was up on top of a pole. I asked what the maker of that one was and the sales person had no idea. With it up there how can I look at it? I also noticed that several couches with three pillows would have one of the pillows not matching the other two in color or looked dirty. Then I came to Ashley. A gentleman named Joey walked me through the store, knowing what I was looking for and help me find a couch. He looked me in the eye, listened to what I said, and knew exactly what I was looking for. What made me the happiest was that it was available in a few days. He explained that Ashley‘s makes the couches, doesn’t buy them in another country and put them on a boat. He was very patient with me and helpful. Within 45 mins. I had found a couch, purchased the couch, and was out the door. I recommend Joey to anyone who goes to Ashley‘s. Thank you again, Joey.

Christine was great help!! Super fast and reassuring of ur purchase, please give her a raise !! Thank you

Christine was great! She was so helpful and sweet! Helped me pick out a mattress and bed frame!

I had the most amazing experience at Ashley’s in Burbank! I felt so taken care of and felt like they had my best interest. If you go to Ashley in Burbank, make sure to ask for TJ! He’s sooo knowledgeable, helpful, charismatic, and he will make sure to get you what you need🙏🏽definitely my new go to for furniture! Thank you TJ!

Regardless of my terrible experience with Ashely in general regarding delays and sending furniture without inspections, I had a really bad experience in that location. My fiancée and I supposed to get a coffee table but they kept delaying the order, so we decided to visit this location and pick a different coffee table and also ADD two end tables as well. We went to the help desk and we were surprised that they want to charge us delivery fee AGAIN since it’s a new order even though it’s their mistake not sending the original item on time. We spoke to the manager Sabah over there explaining the issue and how we are unhappy we the repetitive delays and we have changed our mind. She was very unprofessional and she mentioned to the sales advisor to give us $40 discount for delivery although we were standing in front of her but she totally ignored us and gave the impression that she doesn’t even care if we got the items or not. We already spent more than $10,000 worth of furniture over the last month in Ashley so we don’t care about $40 discount since it’s not even worth the time we spent going back and forth between sales and delivery department. However, we felt uncomfortable doing business in that location.

Freddy and Rashad helped me out tremendously on our purchase to furnish our new home. Very Happy with our purchase. We can’t wait for the bed to arrive. Thank you!!

Isabel was wonderful in purchasing my new sofa! She was very kind, helpful and informative in the process of my purchase! Very happy with Ashley furniture!

Glen was very friendly

Joseph was an excellent help in purchasing a new couch. I would recommend asking for him and Ashley allows a comfortable experience to shop and ask questions without feeling pressure. 10/10!!!

He’s the best

Absolutely amazing service! Christine was able to help us out will all of our needs and made the purchasing process easy and simple.

Thank you Kristine help me very much for purchase of sofa and great customer service !

Joseph was very helpful and nice to work with when we bought our furnitures for our new home.

Awesome people! Great customer sevice

Glen did a fantastic job with sales he’s amazing and so sweet and kind.

Michael is by far one of the best sales person at Ashley’s. From the moment we stepped into the store he greeted us with a smile, was very attentive and patient with the many questions my husband and I had. If you are looking into buying furniture step into Ashley’s and ask for Michael, you will be greeted by a wonderful man with a great personality and warm smile. Exceptional customer service!

Thank you Christine for helping me clear out the mess that was done by Canoga Park store Christine changed my order She was polite and friendly Thank you

we were luckily enough to have the pleasure of being helped by Christine. She was super sweet and helpful. She made the process quick & easy. Will definitely be coming back to her for future purchases & will be recommending her to friends & family

Izabel was super helpful and patient with us running around the store trying different sofas before making our final choice, great price and good quality. Definitely look out for hot buys!

We had a great experience here. Glen and Freddie were super helpful and helped make a deal quick and easy. They also gave us a great price!

the crew at Ashley furniture was super friendly! pravin and freddy were awesome!

Glen was great and took care of me efficiently and professionally

Excellent customer service! Glen was friendly and super knowledgeable! Highly recommend!

Isabella was helpful and didn’t make us feel rushed. She also helped us choose very good quality furniture that we really enjoyed.

Thank you Izabel for all your help today!! We are so happy with your service and can’t wait for our new furniture to arrive.

I highly recommend Anastasia for your sales rep! She was very helpful, patient and kind. She stayed with us for the hour and 1/2 we were there. I would buy from her again and we will! Thank you for all your help.

Ashley Burbank: Glen is very good in Customers service. Highly recommended.

Excellent costumer service.

Walked in Ashley furniture and right away was greeted with passion and excitement by glen meyers! He was very informative of the products and answered all questions. Helped us choose our furniture with no hassle. Very funny guy by the way!

Glen was a pleasure to work with! He gave us many options and helped us choose the right furniture for our space and budget. I would definitely recommend coming here :)

MD Mustafa was very professional and helpful. I was very impressed with the staff

MD gave us fantastic service, was super kind & knowledgeable! He gave us the best deal & made sure we got exactly what we came in for!

Mike is the best!! Knowledgeable and helpful!! We’ll be back.

TJ was absolutely delightful! He made everything easy to understand and was kind and courteous throughout the entire experience

Mirta Garcia helped us out today. She is amazing! She was very informative and very welcoming and helped us decide what kind of set up was the most comfortable for us. She is very kind and we enjoyed our purchasing process.

Nasim was great. Great knowledge about product and gave us wonderful shopping experience.

Christine was a pleasure to work with and very helpful. I will be back.

Great customer service. Very polite, honest and helpful.

I had a GREAT TIME trying to pick out a living room set. Mr Pravin Bee was very patient with me as I picked several different pieces of furniture before I made a choice and then at the last minute, I changed my choice again. I appreciated his patience with me. He wasn’t pushy like some sales people. Thank you Mr Bee

glen was great! really helped us out today, thank you glen! great stories too haha

Johni was fantastic! Very helpful and got me a great deal!

Johni was a great help at the store, patient and knowledgeable

Glen was very knowledgeable and friendly. Love that he went to bat for me and got me a $50 discount.

Ashley furniture and Glenn are amazing. They helped me and answered all my questions. Yay.

Izabel was GREAT! My wife and I were helped with browsing and financing in less than a half hour.

We walked late night and was trying mattresses when TJ approached and spend the whole hour knowing that we would not be able to make a purchase that night... Very technically savvy on mattresses and gave me an interesting crash course on major difference between mattresses and what a person should pay attention when purchasing a mattress....

Izabel is sooo great at what she does. We had never been into Ashley Furniture before and what a great experience we had. She made the process so easy and she was so knowledgeable.

Thank you to Glenn for making the experience smooth and easy! So exited for our new couch . He really helped us out a lot !

Joseph was marvelous. A real pro and more importantly No Pressure! A truly perfect purchasing experience.

Izabel was the best. Outstanding customer service, excellent professionalism, and friendly talk. Our experience in the Ashley Burbank Store was delighted.

Excellent service from Glen. Very amiable and knowledgeable with decades of experience in the furniture business. We could not have asked for a better experience today. Many thanks!

Excellent, no-pressure service.

My experience is nothing less than perfect, especially when it comes to the service, especially assistance provided by one of the fellows, named Johni. It truly was a pleasure meeting him, as well as the manager that was in the store during that particular time. I am embarrassed to not fully remember her name, but I believe it was Saka? They helped me with all the questions I had, patiently, and I had a lot. They were understanding, and that in itself is reassurance for my return, I couldn't be more satisfied.

Glen made the process easy and was a big help!

Thanks to Christine, she helped me a great deal, very patient, friendly and nice. Bought a couch.

Glen was very helpful

Joseph was very informed and patient with my fast shopping and questions🥸

Glen did a great job.

Glen Meyers was our sales person and he did a great job really appreciated his thoroughness and professionalism

Christine was sales associate that sold us a display furniture to be exact it was a couch. She told us since it’s display we have to pick it up in back of the warehouse within 48 hrs. She said it was going to be ready for the next day and if we needed help to loaded it to the U-Haul we have to go between open til 3. We got there at 5:30 the couch was still in the front of the store with a tag “ this has a new home “ we knew there wasn’t going to be any help loading it from the warehouse, but we took my 2 brothers that were going to help us. As soon as we got there Christine was nervous she didn’t even approach us, when the day before she said I’ll be there at 1pm if you need any help to please let me know. So we went to customer service to sign some papers. We were approached by the store manager and she said that the couch was still in the front store and we weren’t able to pick it up til tomorrow. And then I told her well we have a problem because I was told it was going to be ready for us in the warehouse and I already rented a U-Haul. She could have just said I’m so sorry let me see if I can get it delivered to you tomorrow for OUR MISTAKE. Or could of said “ let us pay for the cost of the U-Haul for tomorrow “ But this store manager IS A JOKE she started to yell at us and looking for excuses that obviously were not making sense. Also the male associate with a pony tell told my brother “ why didn’t we by a new one and it would have been delivered” ? And were were shocked because then I ask myself why would you offer to sale a display and not have it ready? He then was taunting my brother for him to do or say something to him. But he ignored him. then the Store manager came to us and told us if we wanted the couch we can take it out through the front door. She said “im not supposed to let you guys do that but it’s my store and I’ll let you guys walk out of my store through the front. My husband then said if I pick up the couch and dissemble it and get hurt you do know I can sue the company. The store manager and male with pony tail said we don't care about that. So take your couch. My husband refused right after she said so she canceled the order. This is not how a store manager should Act what an example she is giving to her workers? That is ok to talk to their customers like that? This store manager is so pathetic. There’s so many nice furniture we looking to purchase in the future. We were thinking of buying the bed frame also but after this situation I won’t be going back to this store. WE FELT DISCRIMINATED BECAUSE WE ARE HISPANIC THEY THOUGHT WE CAN PICK UP THE FURNITURE FROM THE FROM DISSEMBLE IT AND CARRY IT OUT. If it would have been another race I know for a fact they would have never told them that. My kids had to witness this and it saddens me that my 4 year old saw this and said that the lady was not a good person and shouldn’t be yelling. Which could have been an easy solution. This lady made it into a huge problem. If the store manager Saba messaging back??? And wants to resolve the problem??? I mean you were the one that created the problem??? You’re trying to sound nice and all and should have been fired a long time ago. I bet you are telling all the customers to write a great review on you when you’re clearly the rudest manger I’ve ever encountered.

Anastasia went above and beyond to help pick the perfect couches for us and helped us with the process to finance as well. Excellent customer service!

I loved my experience with MD and the store manager. MD made my experience smooth and helped me with all my needs and wants. This is my second time purchasing with MD, thank you!

The sales person that assisted me in purchasing a couch set was Bee. He was very patient and helpful and made sure was happy with my purchase. Still waiting on the delivery so I will provide details on that when available.

Pravin and the manager Fred was very helpful and knowledgeable with there product. A lot of selections of great furniture. A must shop in Burbank

Glen Meyers was very professional and very knowledgeable, and made are experience here at Ashley Furniture exceptional

TJ was very knowledgeable and helpful with choosing the right mattress and pillows for mine and my partners body types and sleeping position types, which I never would’ve thought of. He was very friendly and made us feel comfortable throughout the whole process, strongly recommend coming to him.

Joseph was amazing and very helpful and demonstrating helping us find our couch!

Great service! Glen was very helpful, knowledgeable and kind.

Recently we visited this shop, Emma guided us, she was patient and helpful,a very nice individuality, thanks

Glen was a great saleman. Will definitely be coming back here.

I’m a customer of this Burbank location over 12 years and always like the service here. Mike was great and has a very good taste if you need any help with your furniture shopping experience!

John is so helpful. Very accommodating. Charming as will. 😃

Glen was very helpful and has lots of knowledge about furniture..very professional and great attitude..thank you glen!! Definitely will recommend him..

(Translated by Google) Very positive and the serving girl was very pleasant and friendly. (Original) Շատ դրական իսկ սպասարկող աղջիկը շատ հաճելի ու բարեհամբույր էր։

Joseph was amazing, he was patient, good ideas… helped me problem solve. Great experience! Thank you

You gotta come to Ashley Furniture in Burbank!! Ask for Anastasiia!! She is full of great information and allows for you to make your choice from all her knowledge. No rush no push no pressure to make a sale ! Very attentive and professional and easy to work with! Keep up you priceless customer service and attention!! Thank you 🙏🏻 Anastasia! Your magnificent!!

Glen Meyers did a great job. Helped us out with all we needed.

Glen was awesome.

Anastasia was very nice and helpful. She walked us through the whole process and answered every question.

Very courteous and helpful

I had a great experience shopping at Ashley Furniture. My salesman, Mike, was very helpful and knowledgeable about the products. He helped me find the perfect furniture for my needs and budget. I would definitely recommend Ashley Furniture to anyone looking for new furniture

I came in for a couch and Joseph approached me/ VERY friendly and super nice. Helped me find the PERFECT couch and also helped me pick out a new dresser that I needed. I would definitely recommend coming and seeing him. I’m always iffy about shopping at places like this because some sales reps are so pushy, but he was great!

It was a pleasure working with Mike. He helped us from the moment we walked in until we were done with our purchase

TJ made sure my partner and I had the best experience buying our first dining table together. He helped us explore our payment and delivery options, and assured that the table we picked would be awesome. When we decided to purchase, he even made sure we got out quick enough to make it to our movie. 5 stars for TJ!! On the other hand, 3.5 stars for The Fall Guy.

Anastasiia Hatak is extremely helpful and kind. She is very enthusiastic and energetic. She made sure to help with every little step. Working with her made shopping easier and more enjoyable.

Glen was such a pleasure ! He was super helpful walking us through the entire way :)

Izabel helped me get a new mattress and it was all thanks to her knowledge! She was also very kind and cared for our needs.

I walked into the Ashley’s furniture because my mattress just wasn’t doing it for me anymore. (My back has been in constant pain.) When I walked in Mirta helped me answer every single question I had not only about the product that she was helping me find but about why I may be experiencing pain with my current mattress. We came to a conclusion and solved the problem together. She helped me make my first purchase of a mattress as an adult so informative that I felt comfortable making this decision. As a bonus she helped my mother find a bedroom set at the same time as she was helping me.

Great experience, helped by Bee and Freddy (manager). We compared, then found a great couch, and worked out a good deal (decent discount) with 0% 1 yr financing. Very knowledgeable and helpful. Thanks!

Johnny has a great service in this store! For sure I’ll come back!!

Have been having some issues buying a couch online, so I went into the store to order instead and it was so so easy. I was helped by Anastasiya and she was so kind and lovely. I’ve been so stressed about this couch situation and she totally took that away. Ordering with her in store was so quick too. As a young woman, I often get talked down to in these situations, but I was comfortable and at ease. Would recommend.

Love the manager.

Glen Meyers did a great job with us. Helped us pick the right set and I couldn't be happier with my purchase.

Walking into Ashley’s Furniture was an awesome experience because I got the bedroom furniture that I fell in love with and Mike was the rep that helped me find it. He was patient, kind, supportive, hard working, and really helpful. He made it easy and he worked with my budget. I would suggest to see him too and he will do the same for you!!!!

Glen was knowledgeable and did a great job helping me find the right set for me.

Martin was my sales person. He did an amazing job at helping me purchase a twin bed. He shared all the options available. He was quick efficient and completed the transaction very quickly. The process was a breeze. Thank you Martin!

Johny has just made it. Helped to get the best choice. If you want to get full satisfaction ask for him.

In Ashley store TJ help us, give him 10 star,he was very very nice,kind and so helpful to us

MD was very helpful in finding me a dresser and tv stand . Would recommend !

In preparation for my move to the east coast, I visited the store to see sectionals and couches I wanted to potentially buy for my new apartment. Nisam was very kind to show me around the store and answer all my questions in great detail! She went above and beyond!

I got a very nice welcome from Mike! Ask him, he is very helpful and ready to provide you with many options.

Christine has great customer service.

Glen Meyers was excellent! Very personable and extremely knowledgeable. This is your guy when you’re at Ashley in Burbank. 10/10 would recommend.

I had an excellent experience at Ashley Furniture thanks to Anastasia! She was incredibly helpful, knowledgeable, and patient, ensuring that I found the perfect sofa for my home. Her attention to detail and customer service skills truly made my shopping experience delightful. Highly recommend her for anyone visiting Ashley Furniture!

We came to get a dinning table and Johnny was great. He was very patient and explained everything in detail. We were able to purchase a table within our budget and the color we wanted. Thank you Johnny we will be back for our couches..

Anastasiia was great. She helped from start to finish. Very friendly staff. Highly recommended to all

Glen M. was very helpful the minute we went into the store. Very informative, friendly, and patient. He went above and beyond in helping us to make sure we got what we were looking for. Highly recommend going to Glen if you need help. Very patient and friendly.

Anastasiia was great, very helpful, knowledgeable, professional and kind. Very nice experience, was our first time in the store. We will be back.

Izabel was amazing, she was was very informative about the products we were looking at as well as all the other services available.

I had the best experience shopping in Ashley furniture in Burbank, our sales girl, Isabel Really helped us from A through Z. I would definitely refer anyone to shop with Isabel . She is amazing and awesome.

My experience was excellent I have no complaints instead my complements to Glen Meyer he made the purchase process really easy.

We bought our mattress and coffee table from Ashley Burbank. They have good deals and financing options. Mike been an amazing help to show us different options as per our requirements and helped us with some special discounts 😀😀. It’s been an amazing experience. Thanks Guys 🙏

We worked with Izabel buying our mattress. To say the least, she made it so easy for us after understanding our wants and needs :) it was a very smooth and easy process, from decision making to paying and delivery. Ask for Izabel when you go shopping to Burbank Ashley store. You will be pleased with your experience 😊 We had bought sofa too from her in the past, same experience, she points you to exactly what you are looking for after listening to your requirements. Thanks Izabel!

Joseph V. was the kindest, most helpful person I think I’ve ever met. We’re excited for our purchase thanks to him! Give him a raise!!!

Very nice , friendly and proffessional sales person christine , we are so satisfied with her service.

Joseph was Very helpful in what we were looking for!

Johnny was amazing! He was very patient even though I was very indecisive. He made the visit very easy and worth coming into the store. Ask for Johnny

Bought our new bedroom set and couldn't be happier with everything from Ashley

Good sales person Christine

Izabel did amazing customer service and helping to understand the values and arrangment us amazing delivery services!!!! 😊🤩

Christin was great. She help us out the whole way. Easy and quick service. Again she was great at making our first visit a welcoming and returning experience.

Johni was amazing! Very kind, serviceable and made the experience exceptional. Walked out purchasing new couches and are eager to receive them. Recommended.

Thank you Christine for an amazing service. A great place to buy furniture with this kind of service that Christine gave us.

Nasim helped me at this location. She is nice helpful, sweet, and professional. Ask for Nasim @ the Burbank location.

Isabel is the best sales person I’ve ever worked with. So nice and knowledgeable and fast! Will definitely shop at Ashley again because of her.

Ashley Homestore got a talent ! Anastasiia you are the best advisor in LA . Thank you so much for your professional support.

Thank you, Anastasia. She is professional. I was satisfied with the service, quickly and professionally told me about the furniture that interested me.

Johnny was amazing. Greeted us as we entered and provided excellent service. The store manager was very helpful

Christine was great, in and out fast. Very satisfied

Daniel was amazing! He was so patient with us. I recommend coming to this location because it's super near and everyone is so helpful and nice especially Daniel! We bought two beautiful full sets.

Basil gave us a great customer service experience, also Fredy the manager gave us a great price on the couches we bought.

MD was fast, friendly and super-professional. I really appreciated his help and recommend that you ask for him at the Burbank store!

After visiting 6 furniture stores, we were on our way home feeling tired and discouraged as none had the Sectional Couch we wanted. But we happen to see the Ashley Store sign off the freeway in Burbank and decided it would be our last stop before giving up. It was the best decision we made cuz as soon as we walked in, there it was! The Sectional Couch in the color, fabric, and dimensions we’ve been looking for!! As an added bonus, we got to work with Emma who from the minute we walked in till the minute we walked out was very professional, courteous, patient and just a pleasure to work with as it was clear she made customer satisfaction a priority! The Manager was also very pleasant and put customers first. We walked out of Ashley’s a very happy and satisfied customer!!

Had a great experience with Mike. He knows his products and to the point. In 30 mins I found what I needed and wrapped it up. Ask for Mike and get a great deal.

Don was just wonderful, patient, kind and so helpful. Thank you so so much.

Found a great couch and our sales rep Joseph was great

Christine was a good salesperson and helped with our order in proper excellent way

I want to thank Mike for being our sales rep helped us with all our questions and the items we came in looking for did not budge at all while i stepped aside to do check out other prices anyways we left happy with our purchases thanks again Mike !

We had a good customer service with Josheph

Rashaan is the best !!!

Rashaan was super helpful and fast, will come back again and see Rashaan

Thank you, Johnny. You’re the best if you go ashley find the Johnny he is the best.

Glen meyers did great!!!!

Mr MD Mostafa is a great self an he helped us to choose out options, very patient with me choosing my best choice he is very intelligent and great customer service. Very good communication.

My wife and I went in to look at bed frames and a mattress. Emma was very kind and helpful. She showed us variety of options. She was very friendly and patient with our toddler. Made our purchase quick and smooth. Overall, great experience.

Johnny thank you for the great service.

Jhonny THE BEST!!! best customer service ever!!! Will come back!!

I was assisted by Anastasia who was great and extremely helpful and not pushy at all. She listened to all my need and questions. I will recommend her if you need help with your furniture needs.

Amazing, very friendly and great deals. Even offered police discount! Thank you Joseph!

Mike was very helpful and informative. Great experience!

Christine 35328 at Ashley furniture in Burbank ca the was wonderful through the whole process of buying our new couch Emma

Mike made our experience very pleasant and easy to find what we were looking for. We are very appreciative of Mike’s professional approach and all the knowledge he shared with us.

Salesperson Rashin Johnson was very tentative and helpful with my selection of items that I had purchase

Glen Meyers, such a wonderful guy very helpful. Great service made us feel at home.

GLEN MEYERS IS AWESOME

Little bit pricey, but they always has deals, free delivery and of course very qualified firniture ✅

Glen Meyers, he is an excellent seller and very kind person I'm very happy with his service.

Glen Meyer helped me and he’s a great salesman very helpful and fast

Christine, is phenomenal professional partner at Ashley. If you need any furniture pls don’t hesitate to reach out to her.

I recently purchased a bed and dining table from this location. The day of my purchase they had a candle event and coffee set up. Although I did receive great customer service from an elderly gentleman that day, once it came time for my delivery and any customer service after; It all went downhill from there. The worst experience ever! I left several messages for the Store Manager to call me back and see if she could guide me in the right direction since I am very aware that they subcontract their deliveries. Two deliveries of damaged products, no attempt to resolve the matter and pretty much forcing me to keep the damaged product. I had no choice but to look into the BBC and was not surprised by the number of complaints. I guess mine will be added to the list, at least I will get a resolution and be directed to someone who will address my concerns. I will never purchase from Ashley's again, I understand why Amazon is taking everyone's business.

Nasim from Ashley Store in Burbank is a top-notch salesperson who truly goes above and beyond for his customers. From the moment I stepped foot in the store, Nasim greeted me with a warm smile and genuine enthusiasm to help. She took the time to understand my needs and preferences, guiding me through the selection process with patience and expertise. Nasim's product knowledge is impressive, and she was able to provide detailed information on the furniture options available at Ashley Store. she helped me find the perfect pieces that fit my style and budget, making the shopping experience both enjoyable and efficient. What sets Nasim apart is his exceptional customer service. she was attentive, responsive, and always made sure I was satisfied with my choices. her professionalism and dedication to ensuring customer satisfaction are truly commendable. I highly recommend Nasim to anyone looking for a pleasant and personalized shopping experience at Ashley Store in Burbank. Thank you, Nasim, for your outstanding service!

Mirta, was very helpful, friendly, patient and knowledgeable about helping me to find the best bed. Thanks so much Mirta❤️

Great service by ordering chicken fried rice for everyone

Christine was really nice and she helped me and my family so much, thank you so much!

Christine was friendly and helped us a lot. Thank you so much

Mike was great! Had a lovely personality and enjoyed my transaction with him.

It was a pleasure working with Glen Meyers. He was very helpful and knowledgeable and nice person.

Christine was excellent in terms of straightforwardness, honesty, and professionalism whilst also being personable. Additionally, she went out of her way to make sure we grabbed the best discount for the sets and mattress we bought. Thanks Christine!

Excellent experience

Isabela the best🤝thank you

Thoroughly enjoyed the Ashley store, great selection and if you ever go, look for a man named Glen. He’s amazing! Super patient and helpful!

Christin is so nice to us. We bought furniture because of her. Thank you Christin 🙏🏽

ZERO STARS, stay away. They will lie and tell you you can refund/return your mattress but then once there are issues they will tell you it is nonrefundable and tell you you have to wait a certain amount of time to even potentially qualify for a "1 time" return. I am literally sleeping on the floor and they don't care. Stay FAR FAR away.

Ashley's Furniture is a cool spot if you're looking to spruce up your place. Emma, one of their sales associates, really stood out. She knows her stuff, from the different styles to what's going to last, and she's got a knack for figuring out what you'll like without pushing too hard. Made the whole trip pretty smooth and I found some great pieces for my space.

Christine was very helpful and sweet.

MD, and Store manager Saba were seriously amazing! So helpful!! Because of them we take the Hr drive Away from our towns ASHLEY store. I would recommend coming and seeing them!

We had a good experience with Christin she was helpfull and friendly I highly recommend her .

Met as we walked into door by sales rep. Told him what we wanted (loveseat recliner) and then he in turn, passed us off to a second sales rep. We were then passes off to a THIRD sales rep. That sales rep, who showed us nothing about the product but finally took our order. We had to figure the product out ourselves. The sales rep specifically told us that they would deliver the loveseat, assemble it and then take the box away. When the delivery guys arrived, they said they were just to drop the box off and we were to do all of the assembly and get rid of the box. In summation, that's the last business we will do with Ashley. Much rather go to Bob's Furniture or Living Spaces. We've used both and they are much friendlier, much more professional and there was NO confusion over delivery.

Joseph V. Did great job helping us find everything we needed for our new house. He is very detailed without being pushy. Great experience. Thank you!

Daniel thanks

People are nice. But they are bad about managing/organizing things that are in stock or out of stock. Ordered our couch and agreed to wait for a month since it was out of stock. But we found out that it was pushed another month and we had to find out ourselves. Talked with both the warehouse and in-store team and they would throw the responsibilities and faults to each other. Ended up canceling our order.

Mike was amazing and patient help me choose full house furniture make sure ask for him when you go to Ashley burbank Thank you ashley

Christin is the best!

Mike was amazing and sabah did a great job go here it’s awesome

I went to Ashley Furniture and met Glen a Sales associate there. He provided me with great customer service and never felt pressured to buy. Thank you so much for assisting me with my purchase.

(Translated by Google) I went to Ashely's Furniture in Burbank to purchase some couches for my new place. After trying a few out, I discussed with the sales person which sofa's I wanted specifically and the reason why. The sales person put the order on the computer and asked me to verify. During that time I was distracted by her trying to sell me insurance for the order and didn't notice that she didn't put in the exact sofas that I wanted. (The prices were similar and the final total amount was about right). Fast forward to delivery day, I had a family member receive the sofas for me because I was at work. They accepted the order for me on my behalf and signed off on the order. When I came home I saw that they got half the order wrong and it was not what I asked for. When I called in for support, they just told me that there are no refunds and that it was my fault because I signed off on it in the store and had a family member sign off as well. Although that is true, I did not expect the sales person to put in the wrong order after we had a whole long conversation about what I was looking for and why. If you're going to buy from them, just buy online and avoid the sale's people trying to sell you the insurance. I personally will never buy from any Ashley's again. I went to Ashely's Furniture in Burbank to buy some sofas for my new house. After trying a few, I talked to the salesperson about which sofa I specifically wanted and why. The seller put the order on the computer and asked me to verify it. During that time I got distracted trying to sell myself insurance for the order and didn't realize that I hadn't placed exactly the couches I wanted. (The prices were similar and the final total amount was correct.) Fast forward to the day of delivery, a member of my family received the sofas because he was at work. They accepted the order on my behalf and approved it. When I got home I saw that they had made a mistake with half of the order and it was not what I ordered. When I called for help they just told me there are no refunds and it was my fault because I signed for it at the store and a family member also signed for it. While that's true, I didn't expect the seller to make the wrong order after having a long conversation about what I was looking for and why. If you are going to buy from them, just buy online and avoid the seller's people trying to sell you the insurance. Personally, I will never buy from any Ashley again. Update 3/24 in response to store reply: Like I mentioned in my post, I already called and it was the least helpful response ever. I could hear the woman who sold me the couches in the background. Instead of going on the phone to even acknowledge our conversation, I could hear her making excuses. The person I was actually talking to repeatedly told me that there is nothing she could do and that I signed off on the order. I am open to getting my issue fixed but I will not be calling in to be given the run around again. (Original) I went to Ashely's Furniture in Burbank to purchase some couches for my new place. After trying a few out, I discussed with the sales person which sofa's I wanted specifically and the reason why. The sales person put the order on the computer and asked me to verify. During that time I was distracted by her trying to sell me insurance for the order and didn't notice that she didn't put in the exact sofas that I wanted. (The prices were similar and the final total amount was about right). Fast forward to delivery day, I had a family member receive the sofas for me because I was at work. They accepted the order for me on my behalf and signed off on the order. When I came home I saw that they got half the order wrong and it was not what I asked for. When I called in for support, they just told me that there are no refunds and that it was my fault because I signed off on it in the store and had a family member sign off as well. Although that is true, I did not expect the sales person to put in the wrong order after we had a whole long conversation about what I was looking for and why. If you're going to buy from them, just buy online and avoid the sale's people trying to sell you the insurance. I personally will never buy from any Ashley's again. Fui a Ashely's Furniture en Burbank para comprar algunos sofás para mi nueva casa. Después de probar algunos, hablé con el vendedor qué sofá quería específicamente y el motivo. El vendedor puso el pedido en la computadora y me pidió que lo verificara. Durante ese tiempo me distraí tratando de venderme un seguro para el pedido y no me di cuenta de que no había colocado exactamente los sofás que yo quería. (Los precios eran similares y el monto total final era correcto). Avance rápido hasta el día de la entrega, un miembro de mi familia recibió los sofás porque estaba en el trabajo. Aceptaron el pedido en mi nombre y lo aprobaron. Cuando llegué a casa vi que se habían equivocado con la mitad del pedido y no era lo que pedí. Cuando llamé para pedir ayuda, simplemente me dijeron que no hay reembolsos y que fue mi culpa porque lo firmé en la tienda y un miembro de la familia también lo firmó. Aunque eso es cierto, no esperaba que el vendedor hiciera el pedido incorrecto después de haber tenido una larga conversación sobre lo que estaba buscando y por qué. Si va a comprarles, simplemente compre en línea y evite que la gente del vendedor intente venderle el seguro. Personalmente, nunca volveré a comprarle a ningún Ashley. Update 3/24 in response to store reply: Like I mentioned in my post, I already called and it was the least helpful response ever. I could hear the woman who sold me the couches in the background. Instead of going on the phone to even acknowledge our conversation, I could hear her making excuses. The person I was actually talking to repeatedly told me that there is nothing she could do and that I signed off on the order. I am open to getting my issue fixed but I will not be calling in to be given the run around again.

Joseph is the best employee I have ever seen in my life, very professional, very helpful and intelligent person. Joseph, you made my day friend!!!

Joseph you are amazing , your servise is perfect I enjoy every minute that i have been in Ashley with you🤍

Great experience shopping today, I had the best sales person Izabela she was really helpful and got me in and out

Ask for Rashaan He helped us sort out every aspect of our purchase of a new king size bed we could not have asked for Better customer service but that’s because of Rashaan. So make sure the next time you go in to Ashley furniture you ask for Rashaan he is the best!

Christine was very helpful when we where looking for recliner chair..

My RSA Joseph Vardeh was amazing, very helpful made my shopping experience so easy. I will be returning and sending references over to him.

Raashan was so accommodating!

Mike was a great help to get great deal for everything, thanks!

They have excellent customer service. I like their store and furnitures. Who was helping me she was amazing. Thank you Izabela. I would love to go to that store.

Placed an order on a Monday afternoon and they can’t manage a delivery sooner than ELEVEN days later? They are also charging an exorbitant fee of $200 for this leisurely delivery and “set up” which consists of their arduously removing my items from cardboard boxes. The salesperson never mentioned this added $200 fee (I questioned it once I got my receipt) but managed to ask me THREE times to “test the mattresses.” One refusal should be sufficient, especially given the sloppy nature of the whole process (not listening, asking personal questions, etc.). This was my first and last purchase from Ashley. Salesperson also asked several times to submit a Google review. Here you go.

We had very positive experience choosing the bed with the mattress at Burbank location.The salesman Parvin Bee was knowledgable, patient, and worked on the price.. I’d recommend the store if asked.

Efficient and attentive

Thank you Christine, Thank you for making my wife's and I shopping experience great. Earlier today I had a bad experience at a different well known furniture store. I decided not to give them my business, but except come here and give Ashley's furniture a chance. Good the did because Christine was extremely helpful and friendly. However the woman at the customer department could have been much more friendlier. They shouldn't be working there if they can't smile at a paying customer. Anyhow, thank you Christine for your help.

Bee was an amazing help! He helped us find our dream couch and was very accommodating and kind. I can be a hassle when making big purchases, and he allowed me to move ottomans around to make a confident decision in my purchase. Work with Bee - he’s the best!!!

Bee

M.D was amazing from the moment we walked in!!! He makes there company great to purchase from!!!

First time shoppers at Ashley, it can be an overwhelming experience as you see many items and prices, but MD Mostafa made it an easy experience. With Freddy helping translate for a smoother finish. Walked out with a CaliKing and a Queen bed. Thanks for the help gentleman!

My Family and I were very happy and satisfied as always with Joseph’s knowledge and expertise in helping us with our purchases today. We will definitely be back very soon! Thank you so much Joseph!

Went in and purchased some night stands and an awesome dining table. MD was very helpful and provided great customer service. Thank you.

Had an amazing experience here! Christine P did an amazing job! She was super helpful & personable. We left with new couch, table, and a mattress. Thank you again!

Amazing experience top to bottom! Rafael is the best! Highly recommend …he’ll take great care of you!

She was so very helpful and made this so easy for my first couch purchase I will remember this forever

Christine was awesome! She was friendly and personable. She helped me find exactly what I was looking for without any pressure. It was a great shopping experience 🤗.

Daniel is an excellent sales agent. Very knowledgeable and nice.

I had an amazing experience with my sales agent. Super professional

Beatriz was great in helping me consider options and make my decision. I love my new couch!

Rashaan was terrific - highly recommend.

Quick and no hassle service

Excellent experience, the staff is very helpful. We were able to find the perfect furniture that meets our needs. Thank you, Armando and Ruth

Great products . Thoughtful sales representative . Accommodated my delivery needs . Insured my discounts were applied ! My , wife and I long time Ashley customers . Until Covid messed up the country . I’m glad to be back , as a consumer !

Sales associate, Christine was very concise, honest, and clear with the information given about deals, financing and what I would be getting with the couch I purchased.

Beatriz was a wonderful help to us and very warm, friendly! Thank you!

Michael H was the absolute best he helped me out so much and was so patient with me! Thank you Mike!

Beatriz Guerrero was very knowledgeable and precise with her information. Patient, Kind, and Honest. Lovely customer service and adequate. 10 stars!

Beatriz was very helpful and knowledgeable. Very happy with my experience.

Great experience at the Burbank Ashley location. Mike was incredibly helpful and patient as I worked through all the options and measurements.

Very friendly and professional service. Helped me quickly find exactly the sectional couch I was looking for.

Rahsaan was fantastic, knowledgeable, and helped me get what I wanted. Very happy customer. I would highly recommend.

Helpful associates, not too pushy. Great selection

Rashaan was outstanding, we got best deal , his excellent in customer service as well , we had lots of questions which he answered happily. Thanks to the store manager as well . She was awesome as well . Thanks

My husband and I purchased a sofa and loveseat today. Halim was the associate who helped us. He was phenomenal, so sweet and helpful and helping us make our selection.

(Translated by Google) Excellent customer service, Halim you raffled it off!! It couldn't have been better and the manager was very friendly. We were very happy with the attention!! (Original) Excelente atención al cliente, Halim te la rifaste!! Mejor no se pudo y el manager muy amable. Quedamos muy contentos con la atención!!

Freddy and Khan were very helpful and informative, helped us find a selection of furniture and made strong suggestions for what we were looking for.

From the moment I walked into Ashley Home Store, I knew I had picked the right store. The lovely lady who helped me was so knowledgeable about their products. I left there feeling very satisfied with my purchases, and the whole shopping experience.

Mike was very pleasant to deal with, very professional and courteous. Took his time to make sure my wife and I made the right choice. Definitely will come and ask for him next time we buy anything from Ashley. Thank you so much my manager

Great service . Very kind

First, you enter in all those employees be staring at you weird and start hogging around you not even letting you breathe. Like let us look around the store we just came. Standing and looking like detectives. We get they want to do sales but that’s annoying for customers. Second, their refund policy is not a good option especially for a known store like that come on now they got the money but they cant give the money back but instead they make it the harder way. We felt annoyed even looking around because they employees on the floor be staring at you even the front entrance. Hopefully they make it worth it to visit them when needed.

Rashaan is very helpful, professional and very nice. Answered all our questions made the purchase super easy.

Ela has been nothing but helpful and she trying everything she can to get I want she has been so nice thank you so much

Excellent service & products! Salespeople really helpful!!

Your sales Rep David James was extremely knowledgeable and helpful. He was very attentive and accommodating helping us match the right products to our needs. We will definitely work with him and Ashley Furniture again! Thank you!

Great help

Halim was super helpful and friendly. We were struggling with finding a couch and he made everything so smooth and we found our favorite couch for amazing price. We recommend him for sure

Rafael was fantastic!! Thanks so much for your patience and time. Appreciate you brother!

We bought sectional sofa and bed from Beatriz Guerrero she help as a lot explained everything that we bought We got best service from her mi recommend it

Rashan J, was amazing ! He did an excellent job he offered us discounts and promotions we are very happy with our purchase !!! ,

Rashaan gave me excellent customer service Rashaan was very patient and knowledgeable of all promotions and products i felt like i was dealing with the store manager he impressed me a lot with his professionalism and we found exactly what we need we will be coming back to purchase and bring are families as well

Joseph was very informative and helpful! He was not pushy but yet was there when we needed help or had any questions. Easy and smooth transaction. Great experience! Thank you!

Joseph was fantastic!!! Great service and overall great person! Thanks, Joseph!!

Beatriz was very helpful helping us to finalize our purchase. Thank you.

Worked with Rashawn. He was kind, efficient and helped me get the furniture I needed at a very good price. Thanks Rashan!

Rashaan was extremely knowledgeable and helpful. Would definitely return again because of him.

So far not great. I was supposed to receive my delivery two days after I ordered. I scheduled the time with an associate. And I never heard from Ashley to confirm the delivery date like I was told I would. I ended up calling to check on things and I got jerked around on the phone. I was told there was a price change of the product, which I already paid for! Then, I’m told a manager needed to sign off on the order. I ordered this days ago. None of this was told to me when I ordered. No one reached out to communicate a delay in delivery. I too am a manager with obligations. I would appreciate clear communication. And I hope to have the furniture I paid for delivered….eventually.

My experience at Ashleys was great, Ms. Izabel who helped me with my purchase was wonderful, she answered all my questions and at the end of the day I left with my purchase.

The salesman Rashaan Johnson was very knowledgeable of the entire store products and promotions he was able to indentify what I needed within 5 min of entering the store I felt like I was speaking to the store manager he was amazing and I got what I need and finished within 20 min I will be bringing in more family and friends to purchase from him.

Beatriz was amazing! She was very attentive to our needs, answered our questions, and made our experience at Ashley’s very comfortable!

Halim is the best!!!

Pravin was extremely knowledgeable and kind during my transaction and answered all questions that I had!

2 years ago I bought a table with chairs, the chairs are cheap almost right away 3 chairs are wobbly and the fourth chair the bottom peace broke. I can’t use my chairs at all. It’s been 2 months since I filed a claim to fixed the chairs. I make the mistake of getting insurance for 5 years, after calling the insurance company 8 times going back and forth. They send me the wrong part, now I have to wait more time to get the chair fix. They refuse to repair the 3 chairs that are wobbly. I won’t be buying furniture from Ashley’s anymore. Don’t waste your money go to a better place to buy furniture and speacially don’t buy insurance. Save your money.

Mirta G was great in helping us get our new dresser

Glen Meyers It was extremely helpful

We had the best experience at this beautifully decorated store at a fun and tasty candle making and pancake event hosted by Nicky. I couldn’t ask for a better weekend experience!

Glen Meyers was very helpful ,thank you .

Ela was helpful and friendly

Beatriz was great , on point with her answers .

Very good customer service. Beatriz helped us a lot

Bee, the sales person, was patient and very kind.

good

Beatrice helped us at the store. We were so happy to meet her and our purchase.

Sales rep Glen Meyers was extremely helpful, and very attentive. He answered all our questions and offered to help with anything we needed. He was also very friendly! Amazing customer service!

Amazing service, Rafael was really attentive and helpful. He understood what we wanted and lead us to the perfect selection, we ended up coming out happy customer ! Thank you so much Rafael

We had a great experience shopping here! Mirta was super helpful in answering all of our questions and guiding us with mattress and furniture questions. We loved our experience.

Pravin was so helpful and kind and knowledgeable and patient with all of our questions. Would highly recommend the products in the store because of their great quality. Definitely go find Pravin to help you if you go! - Seda

there were so many workers in the store but no one was helpful except for one guy in the front. I waited for over 30 minutes to even be approached by someone, but only one person came. he was not helpful and I had to tell him that I still wanted to purchase a dresser. he gave me half of a response and walked away. I would not recommend anyone going into this store for help, instead order online.

Very easy process. Rafael was knowledgeable and very helpful. He made our experience fast and stress free.

Halim, our customer service advisor was very helpful, professional and knowledgeable. It was mostly because of his kindness and approach that we decided to do business with Ashely, and didn't even bother visiting other stores.

Just want to say thank you to Christine for helping us. 5 star customer service.

Very nice people and very helpful.The manager was knowledgeable and so kind to help us out as well. I’m thankful to have bought my full bed here.

Mike helped me find a new mattress and was very helpful and knowledgeable!

Visited with my boyfriend and Halim helped us. Was great service and very helpful and friendly

We stopped at Ashley store in Burbank ! And Beatriz was the one to help us. She was extremely sweet and gave us space to calmly browse. Very satisfied with the purchase and will be coming back!

This is our second time coming to this location looking for a 3 seat couch for our apartment. First time was in n out since we were in a rush but when we came back they greeted us as usual & Ms. Mirta helped us she asked us our budget and without hesitation or making us feel pressured & took us to the options we had and we ended up getting a recliner and the 4 seat couch we were looking for . We financed which we left we ease . Thank you Ashley’s Furniture , we are coming back for our bed soon!!!

The store has no return and no exchange policy. BUT the sales representative NEVER mentioned this. When I called the customer service, I was told that I should have read the fine print. I believe this was deliberate concealment An update. Few days after this review, I received a corporate email asking me reply and provide additional information so I could be assisted. I did so and have not heard back from anyone!!!

If you go to Ashley's in Burbank ask for Mike Habeb by name. He'll take great care of you. I went furniture shopping with my fiance last weekend & we were helped by the most genuinely kind, lovely man. He answered all our questions (which were many - we're buying a whole house full of furniture) & told us all the details of each piece we were considering. Then he walked us through what the buying process & financing would be. There was never a time that we felt pressure or like we were being pushed on anything. He was just a good guy there to help - very rare these days. We went to several furniture stores & definitely felt that Ashley's had the best customer service & the highest quality for the money. Real wood furniture, genuine name brands like Temperpedic, high end fabrics. Also rare these days, sadly. We are buying almost everything from Ashley's thanks to Mike Habeb. Highly recommend him!

I recently had an unfortunate experience with Ashley Furniture's Burbank store that compels me to share my disappointment. After spending $3,211.23 on a couch, I encountered a series of unfulfilled promises and encountered poor communication and service. Despite being informed during the sales transaction that all items, except for the sectional couch, would be delivered by December 22, 2023, the sectional couch's delivery date was unexpectedly pushed back to January 11, 2024, disrupting my scheduled housewarming event initially set for January 4, 2024. To make matters worse, the delivery was delayed again, this time to January 22, 2024, causing further inconvenience. Attempts to address these issues with the manager and salesperson at the store were met with unprofessional conduct and blame-shifting, leaving me frustrated and without a resolution. The lack of communication and accountability is unacceptable, reflecting poorly on Ashley Furniture's commitment to customer satisfaction. Additionally, the absence of information regarding the "no return and final purchase policy" adds to the overall dissatisfaction. I urge the company to take immediate action by resolving the delivery issues, addressing the unprofessional conduct displayed, and communicating steps to prevent such incidents in the future. Failure to do so within a reasonable time frame will force me to escalate the matter further. This experience has left me deeply disappointed, and I hope Ashley Furniture takes necessary steps to improve its after-sales service for the benefit of future customers. Sincerely, A Disheartened Customer

The sales person that helped me, Daniel Martinez, was very informative and patient and helped me to choose the right furniture for my guest room. Before the delivery date, I wasn’t sure if I had doorway clearance, and he was able to get the exact measurements and gave me reassurance that it will pass through the doorway. The sofa bed is very comfortable and is reasonably priced.

The staff is very friendly and helpful

Customer support is like in Africa. They don’t have service at all.

I bought a couch in November and they said early December delivery. And it’s almost January and being delayed every week. Got a messages saying for this weekend and Now it got pushed to Jan 9th. The couch is sitting in a warehouse and they won’t deliver it. I moved to a new apartment and haven’t had a couch and they promised It would be here early December. I absolutely regret doing business with them and will never buy anything from them again!! And when my bf was talking to girl on the phone and asking questions on why it’s being delayed for the 3rd time she hung up the phone on him. I wish I read other reviews before heading into that store. I want to cancel and get my money back! Terrible customer service.

Mike Habeb was amazing I can’t believe how easy was with him even he was good detailed for all furniture I did .

Received a $100.00 Card from Ashley’s Store Manager 3 years ago because of 4 failed attempts to receive furniture in a 6th month period. It was during the holiday season and had to sit on beach chairs thru Thanksgiving into Christmas and Now Years it was horrible. My mom and myself ended up buying other furniture because it was taking so long. Now I returned to the store this week and the manager said I could not use the $100.00 gift card because three months ago they stopped accepting them? I was willing to buy a kitchen table set there at that moment and was denied because of 90 days? I have been a customer service manager for more than 20 years and would’ve never treated any of my customers the way Ashley‘s manager did to me this past Monday.. I tried to make a complaint at Ashley’s 800 customer service and was told I would receive a response in 48 hours and it’s Friday and no response yet from Monday. I called back today and got the same response another 48 to 72 hours…can the person who answers these Google reviews help in anyway please! Thank you

Great store! Mike was helping us, very professional and knowledgeable sales person!!! Only positive emotions!!!

Very very pleased with the prompt response and a good deal.

Halim introduce himself from the beginning. He was very helpful all the way through. He was patient and nice every time I’d changed my mind on my dining table. Very helpful to my husband and I.

Great and quick process. Very friendly and polite staff. It was an enjoyable experience

Don’t believe anything the sales reps tell you at this store. We asked a million times and our sales rep (Martin I believe) reassured us a million times that our items would be delivered by a certain date only for the delivery to be scheduled 3 days after our absolute must-come-date. They’ll say anything you wanna hear to sell you items. If they had told us it can’t be delivered we’d have gone somewhere else.

Very easy and straight to the point. Even when my couch was delivered, super easy and no stress!

Halim was wonderful and took care of me and my partner, thank you for your advice!

My husband and I went in just to browse for furniture for our new apartment and Halim greeted us immediately, we briefly spoke about what we were looking for and he suggested a few items and gave us time to walk around the show room. Within minutes we found a dresser and nightstand which we really liked, we went back with Halim and he helped us with the process. Extremely helpful and nice. My husband and I will definitely go back to buy a few more pieces of furniture we are missing. Thanks to Halim for making this process easy.

Mr. Bee was informative, helpful, and proactive during my shopping experience. I felt welcomed and was greeted. My items will be delivered this week.

Went in there NOT one person approached me. im guessing they didnt want my money or they just thought i didnt have any so why waste their time. it is real shame.

Great experience working with Martin!

Salesman and staff were extremely helpful and friendly.

I have been waiting for my couch for 3 weeks now just recently I visited the store in Burbank,CA . The store manager there was extremely rude and gave me attitude when I told her that it was unacceptable that now my couch will be delivered by December 7. I would for Ashley Furniture to come and pick up their love seat that has been delivered and immediately refund me all my mo why back. I will be taking my business elsewhere. I had family come over for thanksgiving and there was no couch at my home and it was a really bad experience. Initially the couch was supposed to be delivered on the 21 of November. Please reach out to me as soon as possible I will not be doing business with yo anymore and want my money back this was a horrible experience.

Great choices. Very helpful associates. Halim was very patient and understanding.

It’s a very well organized store and the customer service is amazing!! Highly recommend for people who want to buy furniture.

Really good selection Of item for you house or apartment

Rafael was a big help. We bought a couch and a dining table with chairs. We told him exactly what we wanted and he showed us plenty of options. Thanks for your help rafael.

Mike was the best and kindest sales person who helped my friend Liuda with purchasing furniture for her condo. We spent over two hours in Burbank store and bought living room set (sofa, love seat and coffee table) kitchen table and chairs, and bedroom set with a mattress! Thank you Mike for your exceptional customer service. We will be back soon again and highly recommend you.

Since Ashley has been constantly sending me correspondence to leave them a review, that's exactly what I'm going to do. Probably the worst furniture shopping experience of my life from the employees at the store to the delivery. The dining table my wife and I chose was supposed to be $700 and with tax we were expecting a price of around $800 with tax... needless to say I was surprised when the employee showed me the iPad with a total of $1100. My memory isn't perfect but they had added on a 5 year warranty for over $100 as well as the premium delivery option which was also over $100. Upon delivery the delivery guy kept dropping comments like "oh, it's a heavy table... are you going to set it up yourself? Very heavy, very heavy." It could just be my interpretation but it seemed like he was trying to get me to pay him on the side to set it up for me. As far as the furniture goes... average to below average quality imported from China. Dining chair legs were at uneven lengths and it took some adjusting of the built in screw to get them to be stable. Skip this place and just head down to Living Spaces. The whole experience is much better.

The service was great! The staff was friendly and helpful with selecting an appropriate size sectional, glen was great and got us out with a quick delivery

I had a great experience with Rafa, he was very knowledgeable and made us very comfortable and did not make us feel like we were dealing with a sales person. Thank you and we plan to be back soon to purchase other furniture pieces.

Purchased some furniture, Manager Lucy Montana was extremely helpful!! Highly recommended will definitely be back!!

I bought an electric recliner from the store in Burbank. The salesperson who helped me (Bee) was helpful and not pushy. They carry good quality furniture. I am happy with my purchase.

Coming in we were immediately, warmly greeted by Mike. He was extremely knowledgeable of all inventory. Loved that he was always nearby for assistance but wasn’t the typical salesman breathing down our necks. We went in for living room furniture, a bed and mattresses and it was nice to see that he didn’t show any signs of frustration with our constant walks back and forth through the entire store. Thank you Mike for all your help and patience.

Our visit was welcoming Daniel was very nice and helped us out with our purchase. He was very knowledgeable with the products we were looking at. We would definitely visit your store again, thank you Daniel for all your help.

The salesman wouldn’t honor My 25% discount code at 1st he said no that’s Internet order only & had to go ask for other help on that

Mirta was excellent sales person!

Devyani made our furniture shopping experience a pleasantly pain free experience. She was very helpful in helping us find what we were looking for allowing to us to have enough space to search the store ourselves and knowing when to engage us after we had a chance to look made all the difference.

My friend and I had the most delightful experience with Daniel Martinez at the Ashley Store in Burbank! If I could give it 10 stars I would! We had a VERY errand booked day and were able to purchase the exact sofa bed we wanted in less than an hour! Daniel greeted us at the door! and was professional and knowledgeable . All the employees were so nice and the store uncluttered! So many choices and Daniel showed us the mattresses and features! I will return and highly recommend this location for your furniture and accessory needs!!!

Mike helped us and he was very sweet and generous. He sold us our items for a great price and was very patient. Will come back because of him!

Rashaan was very patiently explaining. Thank you for having such a great worker. Please make his wage up!😁

Daniel was very knowledgeable and very helpful.

I want to thank you Mike from Ashley store for an excellent customer service and support he provided.

My parents and I purchased a kitchen table set complete with six chairs today. Halim was very professional and knowledgeable about different types of tables and materials, he made the process very smooth and even showed us the tempur pedic mattresses which we didn't know about. Overall a very positive experience and a very friendly guy!

I had the most frustrating and disappointing furniture purchase experience recently. Everything seemed fine at the store when we picked out a bed set and mattress. The salesperson even had us test different box spring sizes for the bed's height. However, when the delivery team arrived and set up the furniture, we discovered that the boxspring on that bed was much higher than what we tested in the store. My mother, who selected the height, couldn't even get onto the bed. The delivery guys claimed they couldn't take it back, leaving us in a perplexing situation. After calling the store and enduring countless transfers and holds, we finally talked to a live person who instructed us to contact customer service because they couldn't assist on their end. The ordeal continued with endless calls to customer service, including being hung up on and being placed on hold for what felt like an eternity. Eventually, a claim was made, and the next day, we exchanged emails with photos of the bed. It was only after another call that I discovered the exchange for a different size box spring was approved, but I had to physically go into the store to select it. The whole process involved hours of wasted time, back-and-forth with the store, and the frustrating revelation that I needed to visit the store in person, sign some paperwork, and pay a fee for the box spring. This entire experience has left me feeling cheated and extremely dissatisfied – it's nothing short of a fraudulent ordeal. Still trying to resolve this. Save your time and money and do your own research.

Pravin Bee was great. Patient and really looked to find what i wanted. Thanks

Shopping experience was pleasant and salesperson was very helpful. Decent selection of quality products . They have nothing in store but floor models, so you have to pay delivery fee. They can schedule within a couple days and set up for you though, so a small wait and an additional $200.00 Just don’t expect to drive off with your new living room……

Very attentive. Great customer service! Ask for MD!

Mike was very helpful in showing us different options and listening to our needs. Very friendly and easy process of furnishing a new place!

Rashaan was very informative and took the time to answer all of our questions, and walk us through all of our options! He made sure we were happy with what we were taking home!

I recently had the pleasure of working with Joseph Vardeh at Ashley's Furniture when purchasing a mattress, and I must say, the experience exceeded my expectations. Joseph's expertise and customer-centric approach were truly remarkable. From the moment I stepped into the store, Joseph greeted me warmly and took the time to understand my specific needs and preferences. His extensive knowledge of the products allowed him to guide me towards the perfect mattress for my comfort and budget. What impressed me most was his genuine care for ensuring I made an informed decision. Throughout the process, Joseph demonstrated a high level of professionalism and patience. He answered all my questions with precision and provided valuable insights, making the selection process a breeze. Additionally, his friendly demeanor created a comfortable atmosphere, making the overall shopping experience enjoyable. Joseph Vardeh's dedication to customer satisfaction is truly commendable. He went above and beyond to ensure I was satisfied with my purchase, and I left Ashley's Furniture feeling confident and content with my choice. Thanks to Joseph, I now have a comfortable and high-quality mattress that meets all my sleep needs. In summary, Joseph Vardeh's outstanding service at Ashley's Furniture made my shopping experience a delight. If you're in need of top-notch assistance when purchasing furniture, Joseph is the person to see. His expertise, kindness, and commitment to customer satisfaction set him apart. I highly recommend Joseph Vardeh to anyone seeking an exceptional shopping experience.

My experience with MD was excellent and he was able to assist myself and other customers.

MD Mostafa assisted us with our purchase for our living room furniture and bedroom furniture. We are glad we got him because he showed what a resilient sales man he is. He was very knowledgeable, patient, and nothing seemed to bother him with our back and forth and having to change our order. His main goal was to see us walk out with a huge smile and he accomplished just that. He accomplished this through the entire transaction process. He is a stellar and a great example of how a sales person needs to take care of their customers. Simply put, he provided excellent customer service without one bit of a rush. We are greatful for this great experience with MD Mostafa!!! We recommend him!!

Rashad had absolutely great customer service and willingness to help. Was very quick and listened to my needs and wants. I am so beyond excited for my new couch!

Horrible service waiting for defect part for 4 days .At the store manager terrible service did not take care of the problem.

Rashaan helped me in store. Very nice and extremely helpful. We will continue shopping here because of his service

Mike was helpful thanks Ashley

Great service

Sales personnel was amazing, the gentleman that helped us went above and beyond in getting us our dining table set, and the other gentleman was entertaining my toddler. Very nice people

Mike is AWESOME!!! Freddy the manager is so sweet and kind and also assisted. The two together just make it so easy and are willing to work with whatever you need. Mike is from Egypt and has a great eye for detail and design. Just an awesome experience.

Thank you Ashley Furniture of Burbank!! Super happy with the attentive service and deal we received. Please ask for Mike H… he was super professional, kind and was considerate of all needs. No one here is pushy, but patiently waits for your questions. Purchased a bed, dining table set and living room set while financing it all with incredible rates, making it super easy to pay for!! We highly recommend this location and will make this my go-to for all home design needs. - Dan Gudino

Friendly staff, good options and reasonable prices. Halim was very helpful, patient, and kind! Thank you for an easy and welcoming experience! :)

The salesmen would not leave me alone when I tell them to and they just watch me from a distance like I'm a child

I came to the store and Mr. Mustafa was helping me. Thank you so much. He wasn't pushing or anything to buy anything and then he got me a good deal and I like what I bought. Hopefully when I have it at home I'll be more happy. Thank you!

I had a great experience shopping at this location. My salesman, Bee, was very helpful in showing me multiple items in my price range and helped to get me a great deal on a couch!

Really bad service the James guy or what ever his name is no help at all. Sabrina who calls her self a manager does not help in anything. I been wanting for my items for a month and a half and they don’t have any response on that. Would never go back to the store ever again. The manager of the store called star never gave me a call back when I requested. Don’t waste your time with them.

Very happy with the great service. Thank you so much Mike.

Very good service by Mike and Lucy. Always very helpful.

The personal are so kind and Mr. Khan and Mr. Freddy they treated us excellent in service Thanks guys.

Joseph was amazing! We walked in knowing exactly what we wanted, and Joseph guided us every step of the way. If a raise is an option, he deserves it. We're so excited to get our new piece!!! Thank you Joseph for making our night, Happy 13 year Anniversary!!!

The chairs are nice but they came with no glides and they should have had glides.

I was a loyal customer for years, but I will not shop there anymore. I purchased a very expensive living room sectional and bought the pet protection package. Months later when I filed a claim simply for cleaning a cushion due to pet accident it was denied. I contacted the store for their assistance because they were the ones who pushed the pet protection I was passed around and my calls weren't returned.

Soon as I walked in I was greeted by a nice gentleman named Halim. I went in to find a bed frame and he helped me out from A to Z. I ended up buying a bed that I love I will definitely be coming back to Ashley store . The prices are good and they have a big selection.

It was great!

Martin was excilant with his customer service.

Horrible Branch to buy from! Don'r choose this branch.

Great sales

Excellent service, friendly sales people.

Staff is very friendly and knowledgeable but not overbearing. We got all of the info we needed without feeling like we were being stalked around the store. 10/10

Very nice and helpful staff

Horrible. Please do not shop here. The delivery kept pushing way past the time they said the delivery would arrive. I bought a bed for delivery and in the store I was told that the delivery team would assemble, directly to my face. Little did I know apparently I selected an item that was not eligible for assembly by the delivery team. I was not told that in the store - they lied to me. When tried calling the store to report the problem to see if I'd been charged for an assembly that didn't happen, I was passed from line to line on a customer support line. Finally after 30 minutes I was able to reach someone at the home store to talk to about this. Sales associates have attitudes. Then they just told me I was charged for the set up fee when in the contract it says "DELIVERY AND ASSEMBLY" . When I asked to speak to the manager to figure out why they are telling people assembly is included on items not eligible, they just told me the manager wasn't there, and said theyd put me on hold to reach them. Then someone came on the phone and told me the manager was not there and that they would take my number down for the manager to call me. I don't expect to hear a thing. This place is a joke. I'm sitting here with a million parts that arent even labeled correctly as in the manual. Can't explain how frustrated I am. Dont go here!!

Mike was a great sales man. Very helpful

Mike helped me with my purchase and he was so patient and helpful. Hard to find people like him. I didn’t feel pressured and he treated me with respect. Manager Freddie was also very helpful in helping me make my decision . He was great.

Great customer service! Thank you!

I want to thank Rashaan at Ashley’s furniture. He walked up to us and presented himself with a friendly and positive attitude. He made sure to get us exactly what we needed and was so patient. Our overall experience went smooth and we are excited to receive our furniture. Thanks again Rashaan!

These guys are the best! Rashan totally helped me out with a Great deal and the entire staff is amazing ! Thank you all so much

Mike was very helpful and accommodating. He is also ver nice to talk to. If you go to Ashley look for Mike.

Halim provided great customer service and found what I needed. Thanks for taking time to explain the process and make a good choice.

Mike. Was very helpful and assisted us in the store.

Great service and the sellers are so kind. THANKS

Great experience and our sales person Mike was fantastic and very helpful.

Costumer service in this store is so amazing, the manager freddy is Over qualified for the position he helped me to get the right matress and gave me an extra discount. Very satisfied.

Great, fast service! Got exactly what we needed and Mirta was a great help!

Mike was very helpful, and very knowledgeable! Thank You Mike for your help!

Joseph helped me and was extremely professional. He knew exactly what to recommend when I explained my needs. Thanks!

Ashleys was awesome. Had really nice furniture. We left with a lot of stuff and we left happy. Thank you for helping us David.

Grate

Very professional staff. Extremely knowledgeable and very helpful.

I was encouraged by the sales guy to purchase my ASHLEY FURNITURE with there Synchrony credit card. Do Not acquire this credit card. I was charged a promotional interest rate of $977.38. Customers have 12 months to pay off their furniture, or be charged an outrageous interest rate. Someone say, American Greed.

Salespeople were very helpful and made my experience easy and quick. Very recommended!

Great welcome, fantastic service, and, found what I was looking for.

It was a great experience!! Me and my husband were looking for a living room Set and we ended up buying a living room and dinning room and they approved to be financed. We are really happy and excited with my husband to get our new furniture in our new apartment, and thanks to Joseph for helping us out choosing our furniture and for his outstanding customer service and sales and thank you to the manager for everything!!

Very friendly and knowledgeable. Pravin Bee was very helpful

Sherman was professional, kind, joyful. Please ask for him, he made our experience amazing

Went in to try canceling an order and they needed to open a case now I have to wait another 5-10 days to see if they approve my cancelled order 🙃 don’t recommend Ashley’s at all for purchasing bedroom furniture. Customer service rep was very rude and didn’t answer any of our questions, very unprofessional.

Honest, fair business. Good customer service.

I haven't received my order. They supposedly delivered by August 17 I haven't received.

Good service

The staff members are so friendly. Best service!!

Just got my first apartment and had a fantastic experience with Mike at the Burbank Ashley Furniture. I didn’t feel pressured, he talked me through a big purchase, and it was genuinely a great experience.

When I entered into store Mike received with smile and guided towards what we needed and gave us some time think and explained about stuff. Finally he’s got us a good deal and we closed the deal

Mike helped us to buy the sofa. He is nice guy and gave us a good deal

The sales person was excellent, and I would recommend them to other people

They delivered a wrong item and I paid cash for it. They're giving me a hard time. It's a horrible experience!

Sales rep was very helpful and not pushy

I called approximately 20 times and talked to different people about the bed frame being the wrong one because the mattress is falling. Nobody out of all these people was helpful or willing to help in general.

The quality was there and the price was reasonable.

Great customer service.

Our salesperson, Joseph, made our furniture buying experience enjoyable. He took care of all our needs from the beginning to the end. His knowledge of furniture is extensive and he helped us pick the right pieces to make our home look beautiful. The store manager was Super helpful too! Thank you so much !

Sales associate named Dinel was very helpful. He was very courteous. Thank you. He was welcome in me.

Excellent customer service and great sales experience nice and friendly Halim

My shopping experience with them was not a pleasant one. We went to the store and purchased a piece of furniture, which arrived as scheduled. But, it had a stain when it came, which was supposed to be removed by a technician. We scheduled for the tech to come on a weekend, but at the last minute the appointment was changed without any notification given to us.This is unacceptable to say the least! By the way, the stain was dust, which did come off. But, why would a brand new sofa have a stain in the first place? And mind you, it has a strange odor that doesn’t seem to go away with time. People working for Ashley Homestore don’t work professionally. And, they’re not friendly either. I would not recommend getting furniture here.

I was really creeped out when I started noticing that a sales rep was following me through the entire store. He kept a distance which made it worse. As a woman, having a man lurking behind you, feels like you’re being stalked. Good deals but you get what you pay for including the service.

Lots of choices; great prices; great customer service; awesome sales rep

Martin Ruiz is the number one best performing salesman at Ashley’s Burbank location. He knows how to be hospitable, professional and pay attention to details same time. Well organized and excellent team work was performed by Martin and the manager in charge. Thank you

Super rude "customer service". Apparently unless you know and read their T&C they won't admit they have returns. Then, they will find a reason not to accept it and boot you to their global customer service. The CS over the phone straight lying that i should just return items i didnt like to the store or that they cancelled some of the items i asked to remove, but they did absolutely nothing. The seller on the floor wouldn't know the sizes of their beds and fooled us into ordering a wrong carpet size. This is ridiculous how expensive and incompetent they are. Burbank branch.

Very happy with the service Aramik treated. us very kindly and was very helpful in my purchase.

Very helpful sales associate

Friendly helpful service, glad I went.

Halim provided excellent customer service while being very informative and helpful. I would highly recommend asking for Halim at Ashley’s furniture Burbank , CA location

Staff are the best.

I definitely would of given them a much higher score if it wasn't for their sneaky sales tactics. My fiancee and I decided to stop by Ashley Furniture prior to her flight to AZ and we met one of the floor guys who introduced us to the manager who stated he would take care of us. And they told us they would give us a big discount and if we found it cheaper anywhere else, they would match it. Because we were in a rush, we decided to purchase it as we felt confident if we found it cheaper, they would honor that promise. While my fiancee was waiting for there flight, she found the exact same model at a another store. She called them immediately and they told her to call the next day and they would take care of it then. She called the next day and they are now stating they would only price match other Ashley stores and they will not match the 246 dollar cheaper item we were able to locate. I feel that we're were tricked by giving us a false sense of security when purchasing. I wouldn't of minded if that wasn't part of the reason we decided to go with them. I haven't received my item yet but if thei re any other issue I'll be returning.

The employees (especially Mark) were very patient and kind as we took a very long time to make up our mind. They gave us plenty of space but were there when we had questions. Lots of very nice furniture options available.

Mike was awesome and easy to work with! Gave us the couch we wanted and even upgraded one of the items for a good price. Couch is comfortable and just what we were looking for :)

Mike was such a pleasure to work with!

Large selection, great and knowledgeable customer service representatives, and wide diversity of furniture. We bought a couch and look forward to having it delivered soon!

Good experience

Emik was amazing, helpful, and very kind!

Came to this store to walk around and see some couches for a upcoming move. We were greeted by Halim, who was so helpful and thorough! Halim was so patient and knew we were just looking, but still walked us through the entire store and gave us details of the ones we found desirable. We have taken measurements and will return to purchase soon, thank you Halim!!

Mike he help us a lot to find furniture we need for our house

Mike was vey helpful to us and very friendly & kindly thank you to him

Our salesperson, Sarkis, was very helpful and patient with us. We are very happy with the purchase we made.

Mike

Good prices and best service by salesperson.

Isabel helped us and she was very nice and helpful ! She made our experience at Ashley's very easy and fast. Thank you

Sarkis helped me out and the experience was great. He got me the best deal possible on what I was looking for.. I'll definitely be back

David James is a great man & good salesman.

Emma Collao is a great sales associate. She did a great job today. She is an expert. Thank you Emma for your support and understanding. You are a very kind person and you did a great job.

Mike has been absolutely amazing and worked with us to get the best couch within our budget.

Great service Mike help me with my purchases and it was very helpful 👍 l will recommend to my friends to buy from Ashley furniture because they have very good service and management.

Mike the sales person helped us with our sofas and he was very helpful and understanding thank you for everything

My guy Harim took care of my partner and I today! Great customer service, answered all of our questions and was patient throughout the entire process! Give these employees a raise!!!!!

Helpful staff in a non-pushy way. We came in to look only for a coffee table, and my wife and I didn’t see anything (all too modern) until we were leaving. We told Armen we were going to IKEA and he was pleasant about it, not trying to make a rush last minute sale. We came back and bought the table.

Mike was great help!

David James was extremely helpful and patient with my husband and I while we were deciding on a new couch. He was not pushy at all and gave helpful advice on what fabric would work on one small dog and a new puppy. Would definitely come back.

Needed to get a new couch and typically I don’t buy same day. I had the pleasure of working with Halim who was great! He was helpful, not pushy whatsoever and made the experience great and got me setup with a quick turnaround for delivery. Definitely recommend working with Halim!

Customer service is vey bad. After 4 months when I buy bedroom and spent $ 10000. One of the drawer was not working, still I’m waiting for replacement.

Mike is an awesome store associate. He was patient and informative . He wasn’t pushy like what we have experienced in other stores. I will definitely come back to Ashley’s thanks to mike.

Excellent Customer service and the prices were great

Mike was great!

Mike was amazing, he was informative and made sure we were comfortable with our purchases. Would definitely recommend working with him!

Mike was very helpful, knowledgable and nice!

Sarkis was wonderful and has great customer service skill!

Mike helps me tanks!!!

Mike was very helpful and knowledgeable, thank you

Mike was very helpful and knowledgeable….. Ask him to Demo the Tempur pedic mattress…. It’s unbelievable!

My experience at Ashley’s furniture was exceptional! I had the pleasure of working with Mike, he listened to my needs, he was able to work and get me the final number I need to make my purchase. I highly recommend this location. Mike went over and beyond in helping me with my purchase.

I walked out. The manager wouldn’t honor gift cards because I wasn’t spending enough money in his opinion. You have lost my business and I will never recommend your store

Nothing compares, great selection quality and amazing customer service the delivery arrived early ! Martin is wizard with everything thank you!!

Great customer service KC Gray was very helpful and knowledgeable with the questions we had. Took the time and was patient with all our questions. We will be coming back for future purchases. Thank you.

Halim is a great sales associate. He shows great patience when dealing with customers. He was very poised when we could not decide on an item and kept going back and forth. If we come back to Ashley’s, we will be looking for him.

This review rating is purely based on the sketchy sales tactics of this store. Long story short, Basil helped us and was really trying to get us to buy a 4 piece sofa we were eyeing that day. He even brought out "a manager" to get us a good price. I can't remember the managers name now. Stay away from Basil if you he approaches you. I was good with the price and sofa, but they told us that if we had issues like if our love seat needed to change sides, we can always change it within 72 hours of delivery. I wanted to go home to measure, but he kept insisting that this was their policy. I took his word and the fact that Ashley was a huge retail brand and I guess it's my fault for not looking at the fine print because now that I need my sides changed, Ashley is telling me they cannot do anything about this. This is extremely frustrating for a customer and it seems like they were saying anything they can to make the sale that day. The manager even said they would only give me the price that day and pressured me to not go home to measure the dimensions. Now I am stuck with a couch that does not fit correctly in my house. Other, the quality of the couch and the price we paid was good. 2 stars only because of that.

The furniture was good but the service quality was poor in my opinion. We did not have any salesperson approach us for 40 minutes in the store or help with furniture selection. Onsite manager was rude to the point that he pulled away a sales representative who was trying to help out. I guess the manager thought we were just browsing and it was not worth his time to attend to us( poor judgement and attitude !) . We did eventually purchase items from the store worth $2500 but it was a very bad sales experience . may not come back again to the Burbank store

halim super helpul & patient. great employee! even helped me with my 7ft tree to get in my car.

Excellent customer service! When you go, make sure you see Tony. He’s super personable and fun to talk to. Didn’t feel pushy at all, genuinely wanted to help, and got us the best price possible. Will absolutely be coming back!

Had a great experience shopping at the burbank location. Never felt pressure to buy and got great quality furniture. Thank you Daniel for answering all our questions giving us time to make our decision

The staff was very friendly and the service from mike was excellent!

Always the best customer service. Emil was amazing!!!

A very UNHAPPY customer!!! We went to buy a mattress from Ashley Burbank at start of March 2023, we choose a mattress from SEALY, we got delivered on time but after couple of days start feeling uncomfortable and a continuous upper back pain, I tried to ignore it but it keep happening every morning and keep going on the swear pain whole day. which start effecting my work - I was definitely not happy what I bought, so on April 26 we decided to go back to Ashley Burbank to complain about it and to find a solution for this issue. But the manager and the sales representative on sight told us that for such issues if a mattress is not good or defective we need to contact the manufacturer by ourselves, OHHH REALLY ??? I bought this mattress from Ashley’s store and if I am not happy from the stuff I would go and complain to same store not to the manufacturer company, if I have to do that I would buy direct from manufacturer company not from your store. So actually this means you are just selling the stuff and not taking any responsibility for any defects? That’s not a right thing with your customers and NO one told us about this rule when we bought this mattress. Rules should be clearly told to customers when you selling stuff so they can make their choice either they wana buy stuff from your store or NOT. 100% unhappy customer here thanks for being unreasonable. 👎

Very friendly and helpful! Great experience buying by couch and table from them!

Good service!

I want to thank Ashley group, especially Emik for her best service!!!

Mike was such a great help with assisting me picking out furniture for my new home. He was very patient and provided excellent customer service. It took me a few hours to decide on my order and I was able to get everything that I needed. I will be a returning customer. Thank you!

Amazing service, Halim is the best

They have a great deals on recliners.

Mike was extremely helpful! Great experience.

Worst place to get furniture. We got adjustable sofa 10 months ago and I paid extra $300 to get full insurance coverage for 5 years. They said they are going to cover it for one year and another company will be responsible after for the insurance. We needed some repair after 6 months and Ashly sent us a person, he said you have to call the insurance company to cover. After calling them we have told you have to call Ashly. We called them both more than 6 times but non of them take the responsibility to do the repair.

The salesman was good but talked way way way too much. Heard about his dating life, DUIs , millions of dollars lost etc.

I worked with Mike, very professional, personable and top tier at what he does. Not pushy, I was able to shop around in peace. I always want to have Mike as my salesman anytime I visit the Ashley Store.

Wonderful experience coming to this store. I got a couple of beautiful pieces but the best part was the customer service. Halim helped me and he was exceptional. I felt very taken care of and valued. Great store, great experience.

Mike was super helpful and made making my purchase really easy

Mike

Mike. He was to nice , and He help me . Thanks Mike

Had an AMAZING experience with Basil picking out a new couch and dresser. He greeted us at the door and was very, very helpful! Not pushy at all and very genuinely kind. I will absolutely return and am very happy with the service I received! So long Ikea!

Mike was very helpful Thank you for your service

Mike was super helpful and introduced me to my future couch. Had to buy it on the spot after being sick of going through all the endless options online!

Thanks Michael for assisting us for helping us for being good men and for your good cellar.

Mike sold us a great couch, very knowledgeable and friendly.

Daniel was very helpful and took his time to answer all of our questions. Never Pressured us.

Had the kindest and most helpful experience with Halim! He helped me find exactly the sofa I was looking for and made it very affordable!

Daniel was great and let us shop. He wasn't pushy at all and help us purchase the sofa we wanted.

(Translated by Google) An excellent service from the person who attended us Nelly (Original) Un excelente servicio de parte de la persona que nos atendió Nelly

David James greeted my sister and I immediately when we walked through the door. He advised us on where to look for specific items and let us roam the store. David checked back in with us after 10 min. He provided excellent customer service, recommendations, and product knowledge, which led us to purchasing two new beds, mattresses, and box springs. David answered all of our questions regarding preparing for the delivery. We are look it forward to enjoying our new beds. I have purchased a lot of furniture from Ashley’s and I have no regrets. Thanks so much! Twins

(Translated by Google) Halim your the best! n help. The store is very busy with m prices (Original) Halim your the best! ن مساعدة. المتجر مشغول للغاية بأسعار م

Mike was a great help! Very patient during our decision process and was able to negotiate to our needs. Happy with our overall service! :) would definitely recommend Mike and this location.

Halim was very helpful, well informed and was very patient.

Halim was great! Patient and helpful in helping me decide on a new sofa. Excellent customer service.

Mike was very helpful, thank you

Mike provided excellent service and helped me find the most amazingly beautiful couch and recliner.

KC Grey is the man to see. Very helpful and knowledgeable. Thank you for all your help

Made a second visit this year with my mom and as always, the Ashley team did not disappoint. We came in on Sunday looking for a new mattress and got to work with Halim. He was very funny and honest with us. He did not try to steer us into buying a bed that we were not in the market for that had all these enhancements. Thought that was really cool of him! We ended up making a purchase and can't wait to receive our bed this week! The first visit we made was a longer day as we basically bought our whole living room set up as well as dining room set with Zabel. She was very helpful and patient with us as my mom was deciding on a living room set but didn't want the whole set up that was displayed. Zabel was able to work with my mom in customizing the set she was happy with! There were also deals that we couldn't pass on so that was a plus!!

kC Gray was just the right person it was exactly what I wanted and how much I wanted to pay. A very successful visit to Ashley Homestore 👏👏👏👏

Mike, We visit Ashley furniture store and he was very helpful in helping us finding our Sofa beds and Bar stools n given us the best deal, very kind and patient while shopping an we had a great experience n great customer service we purchase at Ashley great deals, thanks Mike.

Great experience

Nelly was super helpful and clear with our purchase, great deals overall.

We came in for a couch today and Halim helped us all the way through! He was very knowledgeable with a great personality. Customer service was fantastic and helped us search for items for our next visit.

Great experience shopping for my new furniture! Everyone ask for David! He had all the answers when it came to buying my new sofa and mattress. Especially when it comes to buying a mattress, you want to talk to a knowledgeable person about an investment like that. David helped me chose the right fit for my sleeping habits and also budget. He explained everything I needed to know even about the pillow I chose! I cant wait to enjoy my purchase! Thank you again David!

Halim was very patience and helpful as I was picking my bedroom set, rug, and dinning table. Great overall experience. Thank you 😊

Mike helped us find a great deal.

Nice selection. Easy transaction.

Mike is a very helpfull sales peron 👍👍👍

Nice place

Mike was the best! He showed me differently options and in the end,i was able to take the best choice! Thank you Mickey!

Today 03/04/23 we went to the store to buy 4 chairs for the Dining Room. Halim help us, very nice and friendly , he explain things well, happy to buy the chairs. Thank you Halim.

Mike is the best

Mike was amazing. He helped us with finding the right bed for my son and made the delivery extremely accommodating. I recommend you go see Mike whne at Ashley furniture in Burbank. Thanks Mike!!

Went there 2 weeks ago and helped by Pegah. Furniture itself is nice, but the customer service at this location is very poor. Before you make the purchase, they promise you many things and everything is workable. But once you pay for it, you are not their business anymore and they don't want to deal with you. You can find the same furniture in many places with much better customer service. Will never go back there.

Tony helped us decide and finalize a couch we really liked. He also offered us different options that would match our requirements.

Tony did a great job in helping our family find great beds for our kids. Temper Pedic Adapt Mattress definitely the way to go! Thanks Tony...and thank you Ashley's!

Mike was great ,thank you

Mike was really helpful - quick and efficient!

Tony has great customer service he was also very helpful. Went above and beyond! We will definitely come back.

Purchased a sofa bed here and Halim was incredibly kind and helpful. He Answer all our questions and helped us find out new sofa. Thank you Halim

Mike was amazing, walked in and he greeted us right away made us feel welcomed. We were in n out within 20 minutes with a new recliner.

Tony and Freddie were wonderful, very helpful. They gave us the best discount they could offer in person. Great experience!

Staff was rude, gave us no room to breath. We were interested in a couch, but they wouldn't leave us alone. If I needed help, I would have asked. Not coming back.

Mike was amazing and very helpful. Go see him!

Mike was extremely helpful, knowledgeable and patient. We had a great experience!

Mike was great, very informative and helped us find the furniture that best fit our needs.

We had an idea of the sofa's we wanted since we had visited online furniture sites and compared prices before going to Ashley's Furniture. Nelly, the sales rep in Burbank, CA is very helpful. She was knowledgeable and personable. We are expecting our delivery tomorrow, this was quick! Decorating ideas here are great.

Halim helped us find a perfect sectional for our new apartment! He led us through the showroom and really listened to our needs and our budget! Halim is so knowledgeable and personable. I would recommend his help to anyone! We can’t wait to get our Gimma Sectional 🙂

Was exceptionally well informed. Very helpful. Will definitely come back for future purchases.

Mike was very nice, kind and very helpful.

Mike was extremely helpful and accommodating in helping us pick a new bedroom set. He made the process so easy!

Open spacious friendly clean great deals for starting the new year with quality furniture and knowledgeable staffing on hand

Mike was very helpful, supper nice guy.

Mike , thank you very much )

Halim was super helpful.

Tony did a wonderful job and was so helpful! Appreciate the time. Ended up buying a couch and mattress

Mike was very helpful.

Tony was very patient and showed us many options given the kind of couch we were looking for! Very helpful, and did not rush the process. He tried to get us the best deal and was honest throughout the entire process!

Halim did an excellent job. He took his time and explained everything. I will definitely be back. Thank you.

Had a wonderful experience while purchasing our dining room table thanks to Mike will definitely recommend Ashleys In Burbank!

Good customer services!! Thank you mike and Freddy 🤩

Nelly was an amazing hostess she was a great help with helping me figure out what I really wanted as well as need. ♥️

Nelly was amazing! She really took her time with us and I am so appreciative of her knowledge.

Michael was an absolute pleasure. He deserves a raise for his patience with us. Informative but not pushy like car salesman.

Daniel Martinez was very helpful and made my shopping for a loveseat pleasurable. He handled everything and set up my delivery for when I requested.

Glen Meyers was a great sales associate.

Mike and the whole Ashley team were very helpful with detailed information about our sleeper sofa inquiries! They went above and beyond showing us options and trying to meet all of our needs. Would definitely recommend the friendly service!

Mike was absolutely wonderful in helping me pick out living room furniture. Thank you for being so kind and working with me.

Mike was very helpful nice and very patient great service

Glen Meyers was a fantastic sales associate. He did me a great favor on selling me a beautiful couch!

Izabel is very professional and knowledgeable. She is amazing she went above and beyond to help us. Store manager is very nice and professional as well.

Tony was great to work with!

Mike was WONDERFUL! Helped us find the perfect couch and mattress and worked within our finances. Very professional.

Mike was very professional and very knowledgeable. He was very patient and courteous. Definitely recommend Mike and Ashely’s furniture in Burbank to everyone.

Ask for Jamari, he was patient and let me look around instead of hovering over me.

I had a great experience at Ashley Furniture store today. The customer service was outstanding, especially from a gentleman named Mike. He took the time to show us everything in the store and helped us find the perfect pieces for our home. We were able to get a great deal on our purchase thanks to his assistance. I would highly recommend this location and especially Mike to anyone looking for new furniture.

Pegah is amazing! Will come back again.

Glen was amazing ! Furniture is well priced and super cute . We had a lovely fun experience choosing our pieces ( headboard and couch ) with glen . He made the experience easy and really tried to get us the best bang for our buck . Thank you glen ! I10/5 ⭐️

Best customer service ever, The stuff is so friendly, professional and fast. Greatly appreciate Emik for helping us, and the management. Come over!!!

Mike from Ashley in Burbank is very polite and professional so I am very impressed with his work.

It's not wheelchair accessible. Your going be followed around the store too. Furniture is nice, your able to try it out and it still looks new. Commission workers are a big turn off.

I recently purchased a queen sized mattress from Ashley. Mike was very helpful and patient and made the experience easy and stress free.

From entering the store was good customer service from mike and Freddy was in and out with no problem

Rashaan was incredibly helpful. He found exactly what I wanted within minutes of arriving. If you want good furniture and good service, ask for Rashaan.

Martín is great and helped me with a great customer services!!!

Mike was very helpful. Freddy the manager gave me a great discount on a discontinued rug. Thanks guys!!!

Rashaan was attentive, answered all of our questions, he spent time with us, and gave us great deals. He is the go to person when you come to Ashley in burbank along with Freddy. Both are willing to work with you and make a deal happen.

I came in just to see a piece of furniture I had found online and met Mike, who was AMAZING! He provided excellent customer service, expert advice, and gave me time to absorb the information and come to an informed decision on my own. I will definitely be back and look forward to working with Mike again!

Perfect place to look for beautiful house fittings! Mike did a really great job and is very patient in helping us find our furnitures and bed/bed frames for our new house.

The lowest quality furniture and unprofessional support. They refuse to replace my sofa though it is under 1 year warranty and 5 year protection plan. They lied to me that they couldn’t, because the sofa was discontinued. To my surprise, I noticed the same sofa in store and when asked them to replace it they refused. Not recommended store and low quality Chinese furniture with high prices.

Not recommended! The worst experience service provided and the lowest quality of furniture you can ever find.

Wonderful service, knowledgeable and kind sales person. Can’t wait for our new living room set. Thank you!

Wonderful service and Found exactly what we're looking for!

I had the most pleasant furniture buying experience I’ve ever had shopping at this Ashley Furniture. Izabel was incredibly kind, helpful, and professional. The delivery team was great and punctual.

Nelly did a great job getting us a bedroom set.

I got the most incredible couch from Ashley furniture. The team here is absolutely amazing. Glen Meyers took care of us and he helped us get our dream couch with a great deal! Elie was also an incredible help with our process. The best Christmas gift we can ask for. We will be back to get more furniture

Poor customers service operators been on the phone for about two hours trying to get a manger and they just hang up my call, Reps spoken to are Maya, Joshua, AJ,Zon Kel. Delivery was not at the correct address and they want to deliver my item a week later. Poor service regret going there. So much for a Christmas present for me .

I wish I could leave ZERO stars. This place sold me and my family JUNK. Yes, I made the purchase and for that I take full responsibility. However, everything looked so good in the store. But after only 4-5 months, veneer began to come off our dining set table, screws fell out of the seat cushions and a sofa sleeper severely began sagging in the middle. SADLY we purchased the extended warranty by GBS for $179 dollars, which resulted in nothing but futile attempts to repair our furniture. Despite repeated calls, we were given the runaround and always denied, actually, ignored. To top it all off, I recently mailed a letter along with photos of our defective dining set to the CEO of Ashley, Todd Wanek, and was punted to "escalations," who denied me any help. Though our measly one year warranty was expired, our extended coverage remains active. Ashley could have used their clout to at least intervene with GBS. Instead, Ashley merely said that I need to pursue the matter on my own. Shameful. I will NEVER purchase anything from Ashley again and wholeheartedly do NOT recommend the place to others.

Had a great experience with Emik. She was the best. If you come to this location ask for her.

Good quality and reasonable costumer service

excellent servise, Mike help me a lot)) thank you

Rashaan was a great help and had everything taken care of quickly and efficiently.

Thanks for Mikes help.

Thank you Mike for helping us today and finding the right options ! It went fast and easy with you we appreciate it !

Rahsaan was awesome ! Great service Personable Please visit him

Such an amazing service from Mike! Sold me and my mom a bed frame and dining table at a decent price! Love this place!

(Translated by Google) Do not buy the guarantee, it is a scam, too expensive and you speak, it does not cover anything, a pure lie, he only wants to sell (Original) No compren la garantía es una estafa demasiado caro y hablas no cubre nada pura mentira solo quiere vender

Glen Myers went above and beyond for my parents when they came in looking for recliners. He provided top notch customer service, respectful, and now we have 2 great quality recliners. I would highly recommend this location, ask for Glen Myers you won't be disappointed!