Ashley HomeStore Burbank, CA 91502

Great customer service .

Very nice place with a lot of selection. Our sales person was nice and knowledgeable

Customer service and management is absolutely horrendous. They’re happy to treat you well while making the sale, but afterwards they truly do not care. We are now going on 3 weeks of continuous issues with our delivery and the team at this location refuses to be helpful. Lucy, the office manager, is incredibly rude and unhelpful. I’m assuming this was how she was trained as her boss and store manager, Mehdi, is the same way. They continue to screen my calls, refuse to answer basic questions, and have gone days without returning phone calls. I’ve made formal complaints now with the BBB and the corporate escalations team. I would rather sit in mud for the rest of my life than ever purchase furniture from this store again. I would strongly urge you to shop elsewhere.

One of the most horrible experience that you could ever imagine. ¡ LIERS !

Welcoming and very friendly as well as manager taking great care of us his name was Mehdi

The worst customer service when you want to return.I won't recommend you to purchase stuffs from this store. The time of purchasing will charge you really fast but the time of refound they're playing .I canceled my mattres a week ago but i didn't still received my refound. They dont have machines for refund(manager said because of covid we don't have refound machines) but they have machines to charge you. The refound person who was doing my refund was realy rude . They dont have answer for your question.They are good saler

This store is really hit or miss. I wish I could give individual stars based on who helped us. We purchased a beautiful couch from Ashley when they were running their deal pending we waited for it to arrive. No problem we can wait. Casey (Sales Rep) This man gets a 5 star review, he is an excellent listener, he took our needs and consideration to heart, and really went above and beyond for us. I would absolutely purchase from him again. The delivery is where the problems occurred. The couch was suppose to be delivered 11/16 (YAY), then the delivery guy showed up with only half of my total couch (WHAT?) So then I called the warehouse and the warehouse connected me to corporate. Corporate was great, they were very accommodating of the situation, and the final decision was to call back to the store and see if I could PAY More money to fix the situation. Upon calling the store again, Ogol (sp?) proceeded to yell at me through the phone saying corporate was wrong, and then they couldnt do anything for me, and that there is no returns or exchanges and that it is my fault for not understanding the fine print. I feel as though this was the wrong approach to a customer. I don't want to be yelled at, I am trying to pay more money to fix the situation, and yet you want to yell at me for wanting to give you more money? I don't understand. Miriam also gets 5 stars. she remedied the situation, got me connected with the sales manager Silva, and reassured that she would do everything to get this taken care of. Silva (3 stars) she attempted to fix situation but definitely was not forthcoming until she allowed me to speak and tell them the full situation. I explained what Ogol had said to me and how I felt in the situation. There was absolutely no full remedy, still no idea when my other half of the couch is coming. In total, I want to say I would purchase from Ashely again, but I am extremely hesistant. Be careful of the fine print, and be careful of customer service after purchase because it is atrocious except for Miriam. Be careful where you spent your thousands.

Great customer service. Nice selection. Amazing sale. They are open during covid.

Worst customer service

This place is horrible. Do not buy anything at this store. I bought a bed and it came with missing pieces. I went the store and spoke to LUCY who was extremely rude and dismissive. I wasn't trying to return the item justvget replacement and everyone there was unhelpful. Called customer service never was able to speak to a person. Kept getting dismissed. Needless to say dont buy there.

Great furniture inventory And great quality

Great store! Helpful staff. Quick transaction.

The worse furniture store I purchase a bed for my children and it’s been 6 months and they keep changing the delivery date I canceled never again buying from this store also very expensive store not worth it !!!

Ordered this amazing dining table set at the burbank location... great service and delivered today on the exact date . A little bit off timing but great delivery and installation...

Ashley furniture stores in Burbank has nice items but has to improve their delivery service. They sent a message for delivery on a Sunday pm & expect a reply before 6:00 pm & as I was not able to reply on time they pushed back delivery for another 2 weeks. Delivery was again scheduled & we waited on that schedule & nothing came only to find out that their delivery address was wrong! I had to come to the store each time to resolve the matter and by the way delivery fee was & $179.00 for the 2 items that I can even fit on my car. This fee should have been waved with the aggravations & stress I have to endure...Ashley furniture, you are an “international” company so you should be able to do a good job!

We purchased some furniture and experienced several delays as expected due to to covid-19, we called corporate and we were not helped when inquiring about another delayed shipment of our last couch piece that was part of our new living room set. They ended up canceling our couch order 😡😡We went today to the Burbank store and were helped by Miriam who answered all of our questions and helped us IMMENSELY. She was awesome and was so nice to us. Thank you again Miriam

Purchased a pillow with Ashley gift card September 13 today is October 23rd and still no delivery

The furniture is very low quality And customer service is bad and unprofessional poeple

Called and spoke to Mariam/Miriam, who was extremely rude, speaking over me and unexpectedly putting me on hold without asking, and then rudely saying that she did ask me to hold and that “my coworker is here next to me so I know I said that”. I recorded the conversation of the manager of this store would like to review. Candidly, this employee should be removed from any kind of customer-facing role. Absolutely terrible service and interaction. My recommendation is to just look in-store and buy online, because the follow-up service post-purchase has been TERRIBLE. The online support can’t see in-store order details, and the in-store staff are just awful.