Ashley HomeStore Burbank, CA 91502

Mr. Rashaan Johnson the sales man was very helpful and professional. I’m so happy with my dinner set the delivery was on time and the delivery guys were very Attentive everything went well.

Very nice sales staff. We worked with George at the Burbank store and it was a pleasant experience...he let us look without being pushy and was there if we had a question or concern. We bought the sofa sectional and ottoman we had been searching for. It had all the right things that are important to our life style!

Although the store was very busy, KC Gray was excellent, we were very pleased with his service and patience. Returning Customers Jr

Good people

Joseph Vardeh was a great help to me. He explained everything to me so I could make an informed decision. Thank you!

I bought a good couch and they gave me a decent amount of credit.

Our experience at this store was great! There was a huge selection and everything seemed like good quality. All of the employees were extremely friendly and helpful.

We were greeted and assisted by JJ. She showed us the differences in the selection of sofas with recliners, in color, fabric, function and price. She is very knowledgeable about the products and services offered and worked to give us the best price without any pressure. We came for one item but prices with sales were so good, we bought four pieces: the sofa with recliners plus matching reclining chair, another sofa and an entertainment center. Thank you JJ.

My partner and I were having a difficult time finding an affordable living room set but this Ashley Furniture Store actually helped us out! They had a sale going on which made all the prices awesome and if you can get help from someone specific, I recommend Pravin Bhambri who was super helpful and gave us all the information we needed clearly when buying our living room set. Thank you :)

KC is an amazing customer service associate and helped us get the best living room set! Can’t wait to have our couch and loveseat! Thanks!

I had a wonderful experience shopping Ashley Furniture store. The person who took care of me was Joel, really nice gave me such good discounts. 2 days later I had my furniture delivered couldn't believe it was that quick. Thank you so much Joel

Lots of inventory. Good customer service.

Good furniture, just do some research and find out what the materials are used in the stuff you want to buy. Some tables use real wood for the tabletop but then cheap out on the base & legs.

Service is good, they will try to sell you no matter what. We got money return due to impossibility to deliver. Furniture came in dirty, no instructions, technical support takes about 20 days to attend your request. Still waiting for them, so I can't tell how good or bad they are, and still having doubts on the guarantee they offered. Let's hope we'll never need it.

When I purchased leather furniture set,they offer me protection plan ,I paid around $200 something more than 200,they told me is a good co ,because it is leather, they told me it will cover any scratches ,and even ,if you seat and accidentally .aking whole, I called the insurance co ,for some scratches, they told me send pictures, I did ,after 2 months ,back and forth, they told .e they are waiting for vendor respond and we will send you material and a tech and we will take care of it after another . Month they email me that. It is not covered, please don't purchase any protection, all are BS

I trying to talk to a customer service rep got hung up on 3 times .then trying to speak to the person that picks up the phone she didn't even let me talk so rude and she hung up on me.all I wanted to ask what was a better time to call 👎👎🤷 disappointing with such rude service.

Worst costumer service ever...never buying there again. I had a delivery made for a dining set and the delivery man dropped my chair and damaged it and I have been trying for more than a month for the store to get it replaced and nothing

BUYER BEWARE BURBANK STORE! Bought $6k of furniture for my mom In February. I paid in full. Not only did they deliver 2 months late , they overcharged me . I am still waiting to receive the overcharge back . To add more insult to injury I opened up my credit card statement TODAY ( June) and found they automatically took out more money! Again, disputing it There are lots of places to make purchases . My mom wanted to use them. If you buy from them do not give them your credit card info! Shameful .

Horrible service ! We bought a couch because we were moving. The couch delivery date got rescheduled TWICE !!! We were left in our new home with no couches. Clearly they just enjoy taking money and changing delivery dates at the last minute. Never buying stuff from here again.