Ashley HomeStore Burbank, CA 91502

We worked with Basil Saleh at Ashley Furniture in Burbank and he was wonderful. He worked with us to get everything we wanted at the price we needed. He was kind, patient and very helpful. We appreciate his help and are very happy with our purchase (and the price!).

I’ve been shopping for furniture for years and never really liked it as it always seems so overwhelming to me. Well that changed when I met Roya. She spent 3 3 1/2 hours with me as I had an entire house to furnish. Her knowledge, expertise, kindness and most of all patience made this experience a pleasant and exciting!! Thank so much for everything you did for me and for taking the time to design my new home!!

I am extremely frustrated with the process of trying to get my couch that I purchased TWO MONTHS ago delivered. When we purchased the couch, I was told it would be two weeks when it was delivered. It was quickly pushed to a whole month after purchasing. We were fine with that. The day before our delivery came and we did not receive a call as promised to give an hour window for delivery. After calling 4 different numbers I finally was able to speak with someone. She told me that even though no one called to tell us, it would be another 23 days before our couch would be delivered (today), and yet again without warning it has been pushed again with no news on when it will arrive. We have already sold our couch in preparation. I have been on hold all morning trying to figure it out.

Terrible customer service, delivery date is never accurate, never buy anything from this company. Spend your money and energy somewhere else that has better service, and care about their customers....

Good

Got all items I wanted and happy with them. Good deals as well.

It's a nice store, decent furniture. Must get a huge "discount" to avoid being over charged. Ask you sales person for the details or they will take you for a ride... Financing IS negotiable. Just say you're no longer interested...

I've tried to shop here a couple times. I won't try again. I'm never greeted, never asked do I need help. Greeter at the door looked beyond me to ask the lady behind me if she needed help and 2 reps helped her. I know Im not the typical demographic of the area but i reside here too.. Spent about 20 minutes trying to get help. The last time I left drove to the downtown store and purchased my living room furniture in less than 30 mins. I'm writing this as I'm driving to the downtown store again. Horrible service unless your...

The worst customer service. If I could give the zero star I would. We ordered a sofa on July 29 , they said it would be delivered on early September. On September 7th I got a text that my delivery will be on 10th. 2days before delivery I got phone call from their main customer service that my sofa will not be delivered on time and it would come end of November. I was so angry because, they already took money from my bank account three days after ordering; we purchased it in the store, then the day that my sofa supposed to be delivered I received another text massage that our delivery will be at the door in 10 minutes?!?!...an hour later again I got phone call now from the Burbank Store customer service that my sofa is going to be delivered at the end of NOVEMBER but again they don't guarantee it. I asked the customer service to cancel my order, she said I have to go to store in person again and talk to store manager. It was my first and last time I'm shopping from this store. Untrustworthy and very unprofessional management.

The burbank staff is rude to me every time I go. Maybe because ima young Latin woman. Thanks to the guy that helped pay for my items today the rest of them Where very rude like usual

Good

Thomas was very helpful, clear and precise with the details and made it very easy and fun to get furniture. We would recommend anyone go to him. He's an exceptional person and great to work with

Great service, always a deal or "hot buy" available

Just ordered a sofa and loveseat from here. They had it in stock and it delivered less than a week later! It was an unusual brand so I purchased it the day of, NO hesitation. I love the suede material, the comfort, the color, the uses of it (it has big hand rails) and my toddler loves it too! Everything from start to finish was smooth from the payment process, to delivery instructions to warranty to the text notices to delivery. The delivery guys were outstanding and worked FAST! They brought it in, took it out of the box, assembled it, checked on it to make sure there were no damages, set it securely on the floor, signed off on it, and left. It was about 15 min total. The sofas are perfect for our master room and they light up the whole house. We are happy!! Thank you Ashley!!

We like this place. Love their furniture and the customer service has been great.