Ashley HomeStore Burbank, CA

The prices are very high, the sales man that greeted me was pushy, didn't listen to what I asked when it came to the type of mattress I wanted & then tried to give me a 30% to 40% discount when that was already part of the deal I saw on their website before I went into the store. Even then the price the sales person was telling me was more than what the advertised price online was.

Bought my mattress there.

Souhaila was wonderful and so helpful! I came back to the store instead of purchasing online because she was so great.

Store is really nice but salespersons bother you a lot. As soon as you get in they start bothering you pushing to buy you stuff. I hate that kind of tactics.

My brother and I walked into Ashley HomeStore and we were immediately greeted with a smile by Souhaila. We mentioned to her the specific piece of furniture we were looking for and she immediately took us to every piece that might fit our need. She stayed with us the entire time and never lost interest in our mission, as we looked at each and every option in the store. Once my brother and I agreed on the first item, we began looking for a coffee table and matching end tables and, again, she stayed with us. I’m sure she would have given us our privacy if we had requested it, but we preferred to be shown our options. The process, up through and including the transaction was stress free and so easy. Souhaila was courteous, professional, thorough, knowledgeable and friendly. Having been to a competitor less than a block away just before going to Ashley HomeStore the reception was much cooler. The competitor greeted us, pointed to us to the general direction of what we were looking and did not offer any assistance. No guidance whatsoever! Interestingly enough, the store was fairly empty. Our experience between the two stores was like night and day. The customer service provided by Souhaila was top notch. As a result of this experience, we highly recommend Ashley HomeStore.

(Translated by Google) Super expensive ... that's why the parking lot is always empty. (Original) Super carísimo.. por eso siempre está vacío el estacionamiento.

Great service

I had a very bad experience at Burbank Store I bought 400 Dollars Furniture.. everything ok. But I did not like night lamp..I went to store for Return or Exchange..But manager on duty was not cooperate and not Adjust full payment that I Had paid.For that Lamp

Great service and friendly staff.

I want to thank your associate Souhaila for a great customer service provided. She is the best. She is the reason I came back to Burbank store.

Very good store, great range of furniture and mattresses. Very good sales lady Ms. Rama.

Amazing!

Love the store. Good customer service.

Disorganized inventory control. Sales was able to invoice and collect payment on a dining set and two barstools I ordered. Arranged delivery date without a problem. Prior to delivery date, warehouse calls to confirm I'll be home, so I took that day off. The day before delivery, I receive a text letting me know the window of time they'll be arriving. 45 minutes before arrival, Ashley warehouse calls me and tells me they're out of stock. What they're out of stock on, they don't know. I called Burbank and sales advised they would inquire and follow up in three hours. No follow up happened, so I drove to Burbank to ask what was the status. Spoke with store manager, he apologized, and offered me a $50 gift card for future purchases. Said he would find out what was happening and have his staff call in 3 hours. I reminded him that his staff doesn't follow through so well; he and his customer service rep promised me a call back in three hours. Four days later, no call or follow up. I returned to Burbank and asked for my full refund. Sales manager knew why, apologized, and quietly credited my charge card. He was kind to offer that I keep my $50 gift card for future purchases. No, thank you. Difficult to recommend this place based on my personal experience and opinion. Needless to say, I suffered delay and loss of time. Ashley was not reliable at all in my transaction with them.

(Translated by Google) Very nice furniture a lot of variety but the attention of certain sellers is bad communication with buyers (Original) Muy lindos muebles mucha variedad pero la atención de ciertos vendedores es mala la comunicación con los compradores

The worst furniture company. I waited for my order which was out of stock at the time of order. I went personally to the store to inquire and was assured I will receive my item by 22 November 2019. End of November the item did not arrive, I called the customer care and this time they assure me it will be delivered hy UPS by 2nd Dec. This did not happen again. I called in to the Burbank store and all the customer care could say is " we don't have the item in stock " . Seriously? No courtesy to follow up ?

(Translated by Google) Very friendly helped a lot with our purchase! (Original) Muy amables ayudaron mucho con nuestra compra!

Good stuff, decent prices. I had some items missing when they delivered, and it took them over 3 weeks to get me the rest of my stuff.