Ashley Store Burbank, CA

Super service

Vahan was terrific! Knowledgeable and when shown a lower price of couch from another retailer he price matched and I bought the couch and a credenza. Thank you Vahan!

I love this ashleys store! The employees there are very very nice and helpful and they answer all of our questions.

James was an amazing sales person. He was very patient, kind, and respectful. We really appreciated how he went above and beyond to help us make decisions. Grateful for his help. Thank you James.

Thank you Beatriz for your excellent service. You made sure to answer all my questions and went above and beyond to help me get what I need.

This was only the second time that I have shopped for furniture and beds. This was so much easier that the first time. The sales associate named Vahan is very knowledgeable and understands what people need. He was not pushy or trying to oversell us anything besides what we asked for. We really appreciate his help and thoughtful insights.

We really like Ashley Furniture store. This is not our first purchase with them. After the Eaton Canyon Fire, the salesman Arman work with us and was very patient as we made changes, but help us every step of the way. Never pushed, he listened and made suggestions, asking if we were sure, or needed more time. Kept us updated, would recommend this store to all!

Everyone was great. Will know more after the couches are delivered.

Worst customer service ever! Terrible communications and when sofa was delivered it was very damaged with park of the sofa back crushed and fabric torn. Delivery guys took photos and reported it. Someone was supposed to contact us to replace the broken sofa and over 3 weeks no calls! Been calling the store and customer service they don’t call back.

Isabel the associate working with us was phenomenal! Kind but no pressure. We were in a couple of weeks ago just looking. We came back to Ashley because of the quality and service.

Recently purchased a dresser and desk instore. The sales associate was nice and accomodating and answered the questions i asked. The associate stated that the dresser was preassembled and the desk was the only one that needed assemblingg so i went forth to pay for the delivery and assembly fee. Once arrived the dresser needed assembling and the people delivering stated they dont do assembling. I paid for assembly but all i got was a refund. I was expecting a little more than refund and have it handled ina different matter

Incompetent people answer the phone who don’t spoke English

I am very pleased with the product that I purchased from Ashley. I had a problem. It was taken care of, and I just love my item.

Had a very good experience shopping here. Carlos did a great job assisting us.

I am disappointed with the customer service. I had been asking for the price of an item for more than two hours, and no employee helped me. I couldn't believe it. Maybe I'll have to come dressed in black tie, for more attention, what a shame Burbank Estore ......

I purchase a $2000 sectional. They forgot to give me the throw pillows to my couch. Later they called me a few days later saying if I don’t pick them up they will throw them away as if it was my fault they were forgotten to begin with. The manager called me twice in a rude tone to pick them up while I’m busy at work. I’m very upset of this sectional purchase because it was $2000 and it is incomplete. Something that day told me not to buy it. I even wanted to cancel that order and they were very persistent. They only care about their commission and not the customers.

Need more dining selections with higher priced items. Great place for family living people.

We had a seamless experience. Jay was very helpful!

It is advisable to exercise considerable caution before purchasing furniture from Ashley Store. The company does not accept returns or exchanges for sold items, nor do they adequately inform customers of these policies prior to completing a sale. The customer service is notably poor, with emails and phone calls often going unanswered. Furthermore, the quality of the products is substandard relative to their price. For the amount paid for Ashley products, it is possible to obtain significantly better quality items from other retailers. For example, comparable furniture on Amazon is often available at approximately one-third of the price, with superior quality and a clear, customer-friendly return and exchange policy—unlike Ashley. Based on these considerations, purchasing from Ashley Store is not recommended.

Joseph Vardeh is outstanding super helpful. Very happy with his customer service

Following my recent review regarding my experience with Ashley Store, your team kindly responded and requested that I contact you via email to resolve the matter. I promptly complied and sent my message; however, I have not yet received a reply. I am submitting this complaint to formally document my negative experience with Ashley Store, which I believe engages in deceptive and unfair business practices. In July 2025, I visited the store to purchase furniture. Upon entering, I was approached by several sales representatives offering consultation. At no point during the sales process—either in the consultation phase or at the point of payment—was I informed of the store’s strict “no return, no exchange” policy. The omission of this material information is misleading, as most furniture retailers allow returns or exchanges under reasonable conditions. I made my purchase under the assumption that the store’s policies would be consistent with standard retail practices. Only after taking delivery and realizing the items did not fit my space and the colors were unsuitable did I discover that the store categorically refuses returns or exchanges, regardless of circumstance. Furthermore, my attempts to resolve this issue were met with unprofessional and inadequate customer service. My emails and messages went unanswered, and the store manager, who had limited English communication skills, made no effort to provide a solution or address my concerns. In my view, the store’s conduct constitutes: 1. Failure to disclose material terms prior to sale, which may amount to deceptive trade practice. 2. Negligent customer service, reflecting a disregard for consumer rights and satisfaction. I am requesting that the appropriate consumer protection body investigate this matter and consider whether the store’s policies and sales practices violate applicable consumer protection laws. I also request that this complaint be recorded for public awareness so that potential customers are informed before making purchases.

Great customer service. Carlos was great!

Nice customer service from start to end. Very impressed.

People are nice of course. But bizarre brand I get that it’s a chain so it’s not a knock on this branch but in general Ashley furniture just not what I was looking for I felt like a mouse in a furniture store for oversized giants. Evrything there is huge. I know things are big in America but I guess it never hit me till I walked in. For the price you can get nice designer furniture evrything is overpriced for what it is and oversized. If you’re in the market for furniture save yourself the trouble and go to a nicer store just across the street is a west elm and the prices are not so different.

The stories are true. Joseph is wonderful.

Friendly and very helpful staff, felt comfortable browsing with no issues, Reem was great and we got exactly what I wanted! Great experience

Izabelle was very helpful and found us exactly what we wanted.

Great selection of furniture, very helpful staff and overall great experience buying my couch

Walked in to look, found exactly what I wanted, and three days later I have a new living room. Service and delivery were great!

I am submitting this complaint to formally document my negative experience with Ashley Store, which I believe engages in deceptive and unfair business practices. In July 2025, I visited the store to purchase furniture. Upon entering, I was approached by several sales representatives offering consultation. At no point during the sales process—either in the consultation phase or at the point of payment—was I informed of the store’s strict “no return, no exchange” policy. The omission of this material information is misleading, as most furniture retailers allow returns or exchanges under reasonable conditions. I made my purchase under the assumption that the store’s policies would be consistent with standard retail practices. Only after taking delivery and realizing the items did not fit my space and the colors were unsuitable did I discover that the store categorically refuses returns or exchanges, regardless of circumstance. Furthermore, my attempts to resolve this issue were met with unprofessional and inadequate customer service. My emails and messages went unanswered, and the store manager, who had limited English communication skills, made no effort to provide a solution or address my concerns. In my view, the store’s conduct constitutes: 1. Failure to disclose material terms prior to sale, which may amount to deceptive trade practice. 2. Negligent customer service, reflecting a disregard for consumer rights and satisfaction. I am requesting that the appropriate consumer protection body investigate this matter and consider whether the store’s policies and sales practices violate applicable consumer protection laws. I also request that this complaint be recorded for public awareness so that potential customers are informed before making purchases.

They were wonderful to deal with and very helpful

Lots of great selections of furnitures and great service.

Karlos Yousef was amazing very helpful. 1 hour in and out

Good and Great customer service.

From the moment we walked through the doors, Joseph made us feel incredibly welcomed. He didn’t just greet us—he personally came over, introduced himself with a friendly smile, and walked with us throughout the entire store. It wasn’t one of those quick “let me know if you need help” greetings. Joseph genuinely took the time to guide us, step by step, answering every single question we had with honesty, knowledge, and patience. We’re in the middle of preparing to move into our new home, and Joseph went above and beyond to help us get inspired and come up with amazing ideas. He listened carefully to our needs, gave thoughtful suggestions, and helped us put together a detailed portfolio for our future setup. His attention to detail and creativity made the whole process not only easier, but actually fun and exciting. One thing that truly stood out was how patient and kind he was with our kids. As any parent knows, shopping with little ones can be a challenge, but Joseph treated them with kindness and made sure they felt included too. It meant a lot to us as a family that he never made us feel like an inconvenience or rushed—if anything, he made us feel like a priority. Joseph turned what could’ve been a stressful and overwhelming visit into a special and memorable experience. It’s rare to find someone who genuinely cares and takes pride in their work the way he does. Thank you so much, Joseph, for treating us like more than just customers. You helped make our first step toward our new home feel extra special, and we truly appreciate it!

Do not buy at this store the one in Burbank my son went to buy some things and we asked if they did not fit as we wanted we could return them and obviously they told us yes unfortunately they did not fit and after making several attempts to call customer service without an immediate response they told us that they were going to request a check well at first do not worry if they do not fit they return them and then even the person who came told us that it could not be fixed person sent by Ashel ... and after more than a month tells us that the store does not accept returns .. when you buy everything fine but there are returns ... they do not like it I thought that this store because it is like this was not a scam I was wrong ... how frustrating to pay for something that does not work for you

(Translated by Google) Bad customer service... the one who claims to be the manager never gave a solution to my problem, something that was the seller's fault, so I had to return the furniture because the delivery never arrived. I went and as if nothing had happened, they told me to cancel and you will not get your money back until next week. Terrible customer service, lack of professionalism. (Original) Mal servicio al cliente ..el que según es el manager jamás le dió solución Ami problema algo que el vendedor tuvo la culpa así que tuve que regresar los muebles por qué el delivery nunca llegó fui y como si nada me dijieron cancele y se le regresa su dinero hasta la semana que viene malísimo atención al cliente falta de profesiónalismo

Carlos the salesman was very helpful, nice and patient. He showed us several pieces of furniture and answered all our questions. Prices at stores are better than previous furniture stores visited. Overall, I would recommend Ashley's for that special something to make a place feel more homey

Well my couch came damaged, But it’s not the stores fault. I love them they are good people not greedy and very helpful.

Joseph the sakes clerk was very helpful. I appreciate his assistance.

Great furniture and helpful staff especially Joseph who was very kind and knowledgeable of which furniture will suit our family the most. Thank you

Excellent customer service

Absolutely great service. Knowledgable and helpful staff. Good variety of furniture .

Dipped in for rugs and lamps - left with a beautiful living room sectional, Chest drawer and the rug. Jay was amiable, knowledgeable, patient and incredibly service oriented. We vibed big time, no pressure tactics. Mom was so happy and our pup felt the love as well. Thanks Jay!!! We had a great experience.

Joseph was super helpful knowledgeable and gave me the attention to detail customer service that I needed. The entire experience from start to finish was A+

Samy ** at Ashley furniture in Burbank store wi is the definition of a trusted advisor from the moment I walked in Samy made me feel welcome, he was very genuinely cared and give me good deal and also, I I will say thank you to the manager story Emad he with clarity and honesty I would recommend Ashley home store to anyone thanks 😊

Joseph was very knowledgable , friendly , patient . I would defiantly go back again for any furniture needs .

James was very helpful.

The sales associate Johnny & Mike were very knowledgeable and nice with people like us who can’t decide right away what we want. Finally when we decided to purchase, we went back look for Johnny but he’s off for the day then Mike immediately help us. These two guys were deserved to be employed by Ashley.

Purchase at store was good; however delivery schedule was not complied, still waiting for a call to schedule a new date

Our salesperson Armen was amazing, found exactly what we needed and made the entire shopping experience pleasant and quick

My experience was fantastic! There was a huge variety of recliners and THE PERFECT recliner was found! Ordering it was easy and the delivery options worked well for me. The option to pick up the recliner at the warehouse was especially helpful. That experience was just as nice as buying the recliner in the store.

We had the best experience. Samy and his manager are the best at customer service and are so knowledgeable. We went to buy a mattress and ended up buying more things. Great quality, great deals. Would recommend to anyone looking for new furniture. They have a great protection plan for some items and we got that too. Love it. 😊

Unauthorized Credit Check and disappointing solution I am writing to express my extreme dissatisfaction with the service I received on 07/06/2025. What I experienced was, without a doubt, the worst customer service experience I ever have in my life. My primary concern is that a credit check was run without my explicit consent or even a consultation. This unauthorized hard inquiry on my credit report is unacceptable and directly impacts my financial standing, and probably it’s close to illegal. To make things even worse, when I escalated this issue, the manager's proposed "solution" was incredibly disappointing. Instead of addressing the unauthorized hard inquiries and working to have them removed, their suggestion was to simply increase my credit limit. This completely failed to address the root of the problem and felt dismissive of the serious implications of an unauthorized credit pull. Based on this experience, it appears that running credit checks without customer permission might be an usual practice within your company, which is a significant concern. Please avoid this place something similar might happen to you!!!

I had a great experience here trying to buy a mattress. TJ and Karlos were very friendly and informative. Thanks to them I am now an owner of the Ferrari of mattresses.

Had an excellent experience with M.D. at the Burbank, CA. store. Very helpful and patient. Definitely would go back.

TJ helped me understand the differences of various bed sets and mattresses. He was very professional and answered any questions I had. The experience was smooth from beginning to end

Jay, in the Burbank location, is fantastic. He helped find furniture specifically for my needs and never pushed anything. The manager, Sabah, is also great.

They met my needs and showed me what was available and where helpful.

Impossible to speak to anyone from the store in Burbank if you need to, makes communication extremely difficult, if not impossible, very sad and disappointing

hi it was a great experiance to make a shopping at your store and the employer was very suportive and helpfull ..thank you for everything

Great customer service from James at the Burbank location! The store is laid out nicely with many options. I liked the quality. Their warranties are very good.

Joseph Vardeh is friendly, good listener, understood my needs, introduced displayed items accordingly. On my next purchase U will call first before visiting your store to make sure Joseph will be there to meet me for my next purchase. TY Joseph

Mr. MD Mostafa and Mrs. Sarah where extremely helpful with assisting me in the perfect reclining loveseat! Mrs. Sarah was very informative 👏 regarding the operation and purchase with her expertise and experience!! MD Mostafa directed me to the exact location of the recliner that I was interested to purchase and he did a magnificent job explaining the operation of the recliner...

Had a wonderful visit at this Ashley Furniture. MD was so helpful and considerate. He wasn’t pushy with sales and helped us find what would work best for our home.

Great experience! Rashan assisted us, we told him what we were looking for & he found us the perfect items! He gave us options & explained everything in detail! He really showed his knowledge of all their products. Easy parking, large clean showroom.

Thank you for serving

I was greeted immediately upon entering by Zane. He was personable, friendly, and informative. He helped me find a dining room table and chairs that will fit in my small bungalow home. This was my first time ever buying anything from Ashley, and so far, I'm a happy customer. My delivery date is set for next month, so I'll update my review with any feedback needed if things go wrong with delivery.

Good place to buy furniture the personal is so nice and give you good deals I recommend Ashley store

Vaughan was very super nice thank you and thank you to the managers and the whole staff. I will definitely do all of my home shopping there i recommend this store in burbank ca .

Friendly service. Not pushy.

Came into the store to look at the quality of bed frame that was posted online sale online but was not there. Opted for a better built bed frame with drawers and more functional to avoid purchasing a dresser or chest drawer. Thanks again for the easy transaction.

Excellent service in Burbank.

Glen provided us with excellent customer service. He made our shopping experience interesting and memorable, thanks again for the wonderful service.

AVOID AT ALL COSTS. Bought a lift recliner for my elderly mom. It broke within two weeks of having it home. We have now been waiting for warranty service for SEVEN weeks while their customer service is unresponsive. Buyer beware.

My sales man was very helpfull. It was quick and easy

Quick easy and informative. They met an on line price

Carlos was exceptional and had a lot of patience when helping our family finding the perfect couch for our home. My family and I really appreciate all his help!

Very good place for your to purchase your furniture a wide selection and also very friendly associates

Had a lot of help, Bep helped us and another man Vanpian I think was his name. The only reasons why I didn’t put 5 stars is because the prices you see online are not in the store unless you see the detailed paper. They try to sell you the whole “collection” when you can pick and choose what you’d like. The second thing is they follow you around throughout the store once you ask one question. It makes it a bit of annoying and makes you feel pressure and not be able to see comfortably the items available. And three, they take a lot of time checking you out. The sales rep is more nice and has great customer service rather than the person processing the payment .

MD was great and very efficient and helpful.

Big thanks to amazing Indian man who helped me with my order!! He was great!! Definitely should get a raise!

The items were beautiful. The shop assistant Armen was very friendly and helpful. We bough things I couldn’t find in other furniture stores and will definitely come back.

Great service. Didn’t bombard us when we walked in the door. Entire process was pleasant and quick!

Glen is awesome! Very helpful. Thank you so much for our couch

Glen was awesome, no pressure and helped us find the best deal and exact model we wanted.

Really great customer service. Karlos was very helpful in working to get me a good price on my new couch. The whole team made the process easy and seamless!

Arrived on time, listened to what I wanted done, and got straight to work. It's been many years since my carpets were looking this good!

Very nice service. Isabel very good worker. Thank you very much. Aramik very good manager.

We had a great experience purchasing furniture from Ashley’s, thanks to Armen, who was incredibly helpful, patient, and knowledgeable. He made the entire shopping process smooth and stress-free, helping me find exactly what I needed. Unfortunately, the first technician who came out for a service visit was a disappointment—he arrived with an attitude and barely did anything to address the issues. Thankfully, our experience took a complete turn for the better when Morgan, the second technician, came out. He was professional, friendly, and went above and beyond to make things right. Morgan carefully fixed the scratches and replaced the missing screws on my bar stools, making sure everything was sturdy and looking great. Thanks to Armen’s excellent customer service and Morgan’s dedication, I feel confident and happy with my purchase. I really appreciate the follow-through and commitment to making things right!

Thank u for good, friendly service!

Way to High. Sale of Bed(s) $4,000,.00 Thousands 0r. $3,800.00. For Soft Bed That Not An Sale. Great things in there. For an Great Life. But not know for me! 05/09/25

Today we bought what I want in Ashley. Thank you the salesperson Mirta n lady maganer (sorry I don't know the name) of the store for your help. Thanks Ashley!

Thank you to Carlos for assisting my family in our purchase and most of all matching the price to the online special. Very kind and patient rep.

Glen helped us find a couch within our budget and gave us great advice about it too!

Just had a very great experience with Carlos the sales representative. He was very patient answered all of my questions and he was extremely knowledgeable and professional. He had great customer service skills and I would highly recommend Carlos if you’re looking to buy furniture.

I ordered dresser and bed for my daughter on February 16th. The salesman said it will be delivered to my home by April 30th, but they call me and asked for pickup in warehouse, but I was told it will be delivered. I am paying my bill every month, and I haven’t got it yet.

Save your time and $. Go to another furniture store with better service. Definitely, DO NOT go here. This Burbank location didn't offer any help or assistance. I had to go and find some help. And I was only given a couple of minutes of the salesman's time before he completely walked away from me. A female sales lady just stood their standing at the counter. All the salespeople just ignored me, the customer. The salesman said they could give good discounts. Are you kidding me? You, Mr. Salesman and Sales Staff, all were so rude. All just ignored me. I would never come back nor buy anything from this store location.

Good price and fast delivery

Awesome place

Todays visit to Ashley furniture was a pleasant one we were helped and given the best price we could get service was awesome quick and thorough

Great products...great friendly service from MD!!

After receiving damaged furnitures I purchased online I decided to go to Ashley furniture in Burbank. Beatriz was very helpful and patient until I got what I wanted. I will definitely go back. Thank you

I needed a dresser that came disassembled so I could put it together upstairs. The stairway is narrow and furniture needs to be brought up in pieces. I told the sales associate this multiple times and was ensured the furniture would come disassembled. It did not. I mentioned to the delivery team that the dresser wouldn’t fit, they let me know if I took the drawers out I could see where I could take the dresser apart. This was untrue. I took apart the box and pulled out the drawers… the corners of the frame are glued and stapled. No customer service contact methods have been helpful. All together a really frustrating experience. Update: I emailed the provided account 2 days ago and have not heard back. I’ve continued to contact customer service who have either told me “nothing can be done all sales are final” or “just wait till we finish reviewing your case”. I have no idea what there is to review or why this process is so difficult. I’ve been trying to send this back since the minute it was dropped off and 2 days later I’m still working with customer service and not making any progress. Conclusion: Nothing could be done. I never heard back from the email below. I got a phone call from Ashley letting me know that I should continue to monitor my email for a response but it was unlikely. I made a purchase based on assurance from the sales staff and delivery staff and tried to return the product immediately. What a joke.

Great experience! Sales advisor Basil is the best

Great customer service by sales rep that helped us.

We were looking for a small accent chair. Looked online. Only 2 chairs that fit our space. One was from Ashley..We drove to the store in Burbank because they said they had it in store. Mirta knew exactly where in the store it was located. It is an upholstered office chair (Korestone), perfect for extra seating in our living room. We needed it tomorrow for out-of-state guests but they wouldn't be able to deliver it till Wednesday at the earliest.. That's why I could only give 4 stars.

Mirta at the Burbank location is a phenomenal person to work with and truly cares about the customer relationship. She listened to our needs and it really felt like she had our best interest in mind. While we did have a defective mattress delivered to us, Mirta (and manager Sabah) were empathetic and diligent in resolving the issue. Thank you both; we will be back!

Experience was terrible at the Ashley Burbank store. My elderly mom purchased four chairs but when they arrived one had a wobbly leg and she almost fell when she sat on it. Again, my mom is 75 yrs old and has health issues. She no longer wants the chairs. So I took her back to the Burbank store to exchange them literally a week after initial purchase. There we were confronted with unhelpful and rude personnel that only pointed to the sign on the counter stating the return policy. I asked to speak to the store manager, Sabah. She reiterated that all sales are final. I informed her that the sales person Mirta never informed us that all sales are final. I asked her if there was anything she could do because my mom didn’t want the chairs anymore. She said that they could only send a repair person to which I repeated my mom does’t want those chairs and I asked if she could make an exception as we were not aware of the lack of return/exchange policy. Sabah now in a very condescending and rude tone told me we should’ve made sure we wanted the chairs before we purchased them and that all sales are final. I pleaded with her and even my mom told her we would be willing to pay for restocking fees but she simply repeated the policy is sales are final and other furniture stores may do returns or exchange but Ashley doesn’t. I asked for her boss and she became visibly upset and said I was attacking her and ended the conversation although at no point was I loud nor disrespectful. I did express that I felt that not notifying customers that all sales are final was deceitful and that I was a very dissatisfied customer but she did not seem to care. I am very disappointed and hope something can be done to correct this problem. I think you also need to know that your store manager Sabah is not customer friendly and does not represent your brand well. She was very rude and made my mom feel nervous seeing how confrontational she became and did not handle the situation professionally.

What a lovely experience. We were greeted at the door and showed around to items that matched our desires. We worked with the sales rep to find something perfect. He was attentive and listened to our needs.

Really you call this a sale? That is literally the price that the table has been this whole entire time for the past 7 months. I know because I've been keeping my eye on it to see if it would go down and you guys just keep rasing the price and then lowering it back down with your "so called SALE"

Store was clean and had a lot of options.

great job

Purchased an Ashley brand sofa less than 2 years ago. The seat cushions are completely sunken in and uncomfortable. Ashley customer service told us to visit a store for replacements. The customer service staff here were rude and had no interest in helping us. They told us they cannot offer us any replacements even though we were trying to pay for them, and had no other solutions to offer us. Ridiculous.

If I could give zero stars I would. Not one person who works there is helpful. Just con-sales men. And the company as whole is terrible. Will never buy anything from them again. I should have read the Yelp reviews before wasting my time.

The Ashley’s salesman was the best

Aramik from Burbank,Ca store gave us excellent customer service!Five and more stars definitely.I even didn’t decide to buy something just went to look around and he found the excellent sectional for my living area and the bedroom set!Thank you again,Aram!

Unfortunately thought this was such a small space with not enough options and variety to choose from

It was a wonderful shopping experience..I am waiting for my Friday delivery.

Sales rep was knowledgeable, helpful, and not pushy.

I purchased my furniture with Zabel and had a great in store experience choosing what I thought at the time would be the perfect furniture for my new home back in November. However the positive experience ends there. I received my furniture in January and the technicians that came to drop off my furniture were extremely rude and made comments about stealing things from my house. Then a part on my bed broke less than just a week after having received my furniture. We contacted Ashley’s customer service and asked to have the part fixed. They part arrived two weeks later, and scheduled a technician come to fix it another week later. When the technician finally got here, he noticed the replacement part wasn’t complete. Along with the disappointment of realizing we were still not going to be able to sleep on our very expensive, brand new bed, the technician began making inappropriate, sexist remarks about the furniture purchased making the whole experience absolutely terrible. Before leaving, he ordered for the part to be sent again. The expected delivery date for our part was supposed to be last week on Wednesday 03/12. We got an email stating that the part was delivered, but it wasn’t. The following day we called customer service to see what was going on and they said there was a delay because there was no route in the direction of my house. This has been a 3 month process trying to receive a small part for my bed, and 3 months of not being able to sleep on my very expensive mattress and bed frame. I tried contacting Zabel because she said if we had any questions/concerns to call her, and the Ashley’s Burbank store where we purchased the furniture from and have not been able to reach anyone. I am extremely annoyed and disappointed in the level of customer service/support Ashley’s has provided since receiving my furniture.

Went in to buy a couch, sales rep Sammy was so pushy it put us off continuing our shopping. Felt like a vulture circling fresh meat. Even when my wife and I were speaking with each he kept interjecting with an argumentative approach rather than just letting us speak. It was also clear the sales people were arguing with each other over clients, very unprofessional. Went to another store and got our couch. Will not be coming back here.

Everything was very well done. We gained enough information to be able mak a confident decision. Everyone was very people oriented. We will return! Thanks.

Emma was so incredibly knowledgeable and helpful. She made our experience wonderful. They have excellent management. Her manager gave us VIP treatment! We went to the location in Burbank. This is now one of our go-to stores for furniture.

Everyone was so helpful but yet gave us our space to look and figure out what suits our new home best!

Amazing service . Izabel was so helpful and took her time to answer our questions and concerns .

Ashley Furniture was fantastic. The sales team was extremely professional and helpful. And I was able to aquire the furniture for my business that I needed.

Hello, my name is Doris Rivera. My son and I shopped at Ashley‘s on February 28, 2025. That day, we shopped at several stores looking for a dresser and were not able to find what I actually wanted until we walked into Ashley’s. There we met the sales employee Mike who was very attentive nice respectful and patient. He walked around the store looking for what I needed which was a 54 inch dresser. He didn’t give up until he finally found one which, by the way, I fell in love with the dresser as soon as I saw it. Along the way of looking for this item Mike made my son and I laugh and he made us feel at home. Mike made our shopping experience an awesome one. Thank you Mike.

Do NOT buy furniture from Ashley’s. My fiancée and I have had a horrible experience. We purchased a bed frame and when it was first delivered, it was assembled wrong and a part was broken. It took two weeks of us sleeping on an air mattress for them to finally send a technician to replace the broken part and add a center support beam. When he got here, it turned out the replacement part Ashley’s had sent was ALSO broken. About a week and a half later, they sent someone out to replace the broken part. He came to replace that part, but the center support beam was left crooked and not secure at all. We asked if he could come back to fix it, but instead we have to wait another week to have someone come fix it. Absolute nightmare of an experience. The customer service line is also useless, good luck speaking to someone who actually has any idea of what’s going on.

Review for Ashley Furniture I initially had a great experience purchasing from Ashley, and I even left a positive review praising TJ for his excellent service. However, my recent experience has been incredibly frustrating, and I feel compelled to share it. When I placed my order, I spent nearly $15,000 on furniture. The receipt and email confirmation clearly stated that my delivery was scheduled for March 20. But today, some of the items were delivered unexpectedly and without notice to my new home—where I haven’t even moved in yet! My neighbor had to call me, which forced me to interrupt my work and deal with this situation. When I contacted Ashley, they told me that some items, such as lamps, wall art, and other accessories, are shipped via UPS by third-party vendors. Why wasn’t this disclosed to me at the time of purchase? If UPS was going to handle part of my order, why wasn’t I informed beforehand, especially since I’m not yet living at the new address? To make matters worse, one of the delivered packages arrived damaged. Again, there was no prior notification, no tracking details, and no coordination on delivery timing. This is completely unacceptable. Today, I went back to the store to address my concerns. Unlike my first visit, when TJ and another male manager provided excellent service, my interaction today was disappointing. I spoke with a female manager who was extremely unprofessional and dismissive. At one point, I was speaking with an Armenian-speaking associate, and this manager interrupted, accusing me of raising my voice—when in reality, anyone in my situation would have been frustrated! At this point, I’m seriously considering canceling my entire order. I expected far better service after spending $15,000 at Ashley. If I don’t receive a satisfactory resolution, I will not hesitate to take my business elsewhere. Ashley might have great salespeople, but when it comes to customer service and follow-through, they have completely failed me. ممنون که شفاف‌تر توضیح دادی. این ترجمه‌ای که خواستی: “One of my main concerns is that when I look at the reviews on Yelp and Google, I see that most customers are dissatisfied with Ashley’s delivery service and team. The products were either delivered damaged or broken, and when customers contacted support, they were told there is no warranty. This makes me feel like I can’t trust Ashley, and the reviews on Google and Yelp back this up. I’m really worried that after spending so much money, I might receive faulty items. I have no time or patience to call support again, have them pick up the items, and then wait another two weeks for new ones. It seems like canceling the order would be a much better option.”

Vahan Mahseredjian was very nice and attentive. Great customer service.

Emma was such an awesome person, she was so nice and very helpful, era muy amable. She helped us find everything we needed and answered all of our questions!!!!

We love our new sectional. It arrived quickly and on time. If you are at the Burbank location, ask for Izabel. Her customer service, thoughtfulness, and approach to our whole situation was perfect. 10/10

Ashley has upped their game. Better styling than I would’ve expected and great prices. Service was also good!

Delivery team is beyond unprofessional. Told me that they came and waited for 15 mins for me to come down but I never knew they were here. When I asked why they didn’t call me the driver said he is not here to argue with me and hung up. I wouldn’t recommend them if you don’t wanna deal with unprofessional delivery team.

Extremely rude, pushy and unhelpful

The sales staff at Ashley were excellent - they answered all the questions I had about the modular sofa I was looking into purchasing. They also offer quick turnaround times on shipping and delivery!

We bought a mattress and base from this location and left feeling confident on our purchase. My wife and I were helped by TJ and he gave us an easy and enjoyable customer experience. We felt that we had made the best decision possible with acquiring our new bed. IF you’re ever in the neighborhood and you need new furniture, look for TJ! He’s friendly, easy to talk to and extremely knowledgeable!

Ashley furniture How did you find such an unprofessional store manager to work in your Burbank location? with all this bad reviews about the store manager how rude she is it’s not enough to find some one else?? Do not go to Ashley if you like to be treated with respect. Before you buy anything think twice here you should know that if something goes wrong with your order or furniture you are on your own. Customer service is a joke they work in Philippines and they basically can’t do anything they just read notes and keep repeating when you request to speak to some one else no one is available in US to talk or email they say. Unbelievable experience Running around for my refund and it’s been over 3 months now.

Clean and inviting store. And Joseph my salesman was great.

Very nice guy

Very helpful and super informative

Great salesperson and quickly was able to help me.

Great service, reasonable prices

Joseph was our salesman and he was very helpful and nice. He walked us through the process of the reguard and delivery. When I come back n for my next purchase I will make sure he’s working so he can be my sales person! Thank you 😊

The clerk was knowledgeable and listened well to what we needed. He took us right to what we’re looking for. It took us only 20 minutes to buy a new sofa.

Good store I really like it 👍👍

This place is horrible! My wife bought my daughter a bed with bed frame and they only delivered the mattress. They had a scheduled appointment for the frame to be delivered the next day and to no avail. Now my daughter is sleeping on the floor of her new unit with my granddaughter. My daughter went to the store because of the discrepancy and the manager is disgruntled and threatening to call the police. They should be reported to the Better Business Bureau. Go to Bob’s Furniture and save yourself the grief.

Great customer service ! Thank you

Not relatable on a date to deliver they say one day and then delivers a different they really did not like the service

Staff are all friendly and knowledgeable! Helped make arranging delivery easy too :)

* Deceptive Advertising, and Illegal Bait & Switch * My husband and I recently visited this store a few times during their Year End/Winter Sales event. We were very excited to buy a new sofa/chaise and ottoman since we had moved into our new home a few weeks ago after fleeing an unsafe and toxic environment that had been sucking the life from us for several months. Shopping for new living room furniture for our newly found safe space felt like a joyous occasion; as we tried out couches, we pictured our future, filled with much-needed peace and happiness after the horrible situation we had just survived. After being beaten down by months of abuse, we started to hope again. We like to research major purchases, so we visited a few local furniture retailers and websites and eventually decided to buy a sofa/chaise and ottoman from Ashley which were advertised at sale prices both online and in-store. When we visited the store, we worked with Vahan who referred us to the website for a larger selection than what was available in the showroom. We placed our order online while both items were on sale, and my credit card was charged for the purchase. Our delivery was scheduled around my birthday, so I continued building our fantasy peaceful sanctuary by browsing for the perfect snuggly blanket for quiet reading and movie nights on our new comfy couch. Twelve hours after we placed our order, we received an email from Ashley saying our order was declined… and they haven’t even fully refunded the purchase!! By the time they cancelled our order, one of the items we purchased was no longer on sale; but it is still available for purchase on their website at a higher price with the same delivery availability (3-4 weeks, it’s not shown as backorder or as out of stock). It appears to us that Ashley Furniture engaged in deceptive advertising and illegal “bait and switch,” in violation of The California Consumers Legal Remedies Act (CLRA), (Cal. Civil Code § 1750), and California Unfair Competition Law (Bus. & Prof. Code § 17200). We want our order re-instated at the price we agreed to as required under California law. Since the cancellation email and Ashley website do not provide contact info for written communication, we went to Google (Thanks Google!). We’ll be happy to update our review if this situation is resolved lawfully in a reasonable amount of time. Otherwise, we will not hesitate to inform the appropriate government authorities and pursue legal action. Update 1/14/2025 We emailed as advised, and spoke with “GS” (Glory Segocio) and her supervisor, Tyronne Diputado Jr., who have only wasted our time and energy and repeatedly refused to follow California law. So far, based on a week of e-mails, it appears that as a matter of standard business practice, Ashley Furniture willfully and intentionally engages in “deceptive practices” that are specifically prohibited by the CLRA, including Cal. Civil Code §1770 (a) (9), (10), (13), (14), (17) and (18). In other words, this company is shady AF.

Sam was super amazing , knowledgeable , friendly , asset to the the company.

Conveniently located store. Good selection of different mattress brands which makes comparison relatively easy. Special thanks to B. - our sales person. Very knowledgeable, polite, and forthcoming.

I've been given the run around from this store. Ic e been given 3 different delivery dates and have family coming in from out of the country. I have a long lost of issues . I would like a manager to contact me ASAP

I took off work for a delivery that already took them a month to deliver, only to “find out” not be told directly that the dresser I ordered a month ago is still on back order and will not be included in my delivery. The salesman was so pushy and rude following me and my family around like we were gonna put a couch in our pockets. Only to have to call off of work two times just to receive the delivery I was supposed to get the first time. I honestly depending on how they handle this will probably never go to Ashley again. I’m an influencer and will urge all of my fans not to go to Ashley furniture as well. They don’t value the time of the customers and the customer service was a joke.

Izabe was great had the best customer service answered all our questions and we purchased our new bed thank you so much

The manager of this store really needs to learn what customer service means. She also needs to learn how to be respectful and polite to her guests in the store. She is very rude and intruding. Overall, this Ashleys location is run by people who are not from America and who have no idea what Americans expect in their customer service. First of all, it is very rude to hound your potential customers and repeatedly ask them questions after they refuse your initial intention. Second, do not stand too close to us that is also rude in American culture. And third, please do not ask us questions as if we did something wrong when all we want to do is learn via pics of the furniture will look good in the designated room we are looking for. It would have been nice if we felt comfortable in this Burbank location but instead it felt like we walked into a 3rd world furniture swap meet. We’re everyone is suspicious and confrontational. We will for sure let our friends know and never return here.

Great customer service

Izabel was very nice and knowledgeable. She showed us many options of couches and walked us through all of our options.

Great costumer service. Good price on everything. Im very happy.

Before I came to Ashley’s, I went to Bob’s furniture and had a terrible experience. Izabel was soooo helpful! She didn’t make me feel pressured at all to purchase anything. She just asked if I had any questions and let me roam the store without following me around. This was the best shopping experience I’ve had. Thank you Izabel!

Izabel was very knowledgeable and pleasant, went above and beyond. Great experience, and easy purchase!

I went into the store not expecting much since it's a 'Big Box Furniture' chain. In fact, I was thinking it was going to serve more of a reminder why I should buy online or at Costco. But I will say Pravin Bhambri completely sold me on why it makes sense to have someone sit, listen and guide you on making some huge decisions for your home. I gave Pravin all the reasons to walk away and not work with me, but he just was attentive and patient and helped us choose a furniture set that not only made sense but looks amazing!

Beatriz made my purchase sooo easy. Called knowing what I wanted but was having difficulty with getting it ordered properly online. She knew exactly what I was asking for and put my full order together and was able to order it all over the phone and get a delivery much sooner than the online products! Thank you for making this so easy!!!

Friendly and knowledgeable salesman

A beautiful and easy process, quality of the furniture is amazing.

Our sales representative Joseph was amazing. He went on a whole journey with us as I changed my mind multiple times and talked through all the pros and cons. Amazing service!!

I knew what I wanted and the gentleman helped me obtain it by helping fill my order and done. Happy customer. I visited on Saturday prior and when I shared I was shopping around vendor Emma kinda neglected me. I waited on her and asked manager 2 please call her and no luck. Went back today Wednesday with money in hand and gentleman helped me right away. No longer than 20 minutes.

TJ is the best! From the moment I came in, he was very welcoming and accompanied me for almost two hours until I bought everything I need for my new apartment with special discounts! What a great shopping experience at Ashley!

B was very helpful and kind - great experience purchasing a table and sofa!

Izabel was very kind, helpful, and informative! She took time to show us various pieces of furniture and answered all of the questions we had!

Terrific couch for a great price. Pravin Bee was incredibly helpful and insightful throughout the process.

Thank you great service

My experience buying a dinning set with my family at Ashleys Furniture Store in Burbank was amazing because of Pravin B. He assisted us in finding the Isanti Dinning set, discussed different chair options, patiently answered all our questions and made sure that we were ultimately happy with our purchase. Pravin B. thank you for taking the time to help us. To anyone who is looking to purchase furniture with someone knowledgeable about all the products, who is patient, and has the best customer service at Ashley Furniture Store, look for Pravin B.

TJ’s the man!

Anna was amazing. She welcomed us when we walked in. Asked us questions what we were looking for. We found a beautiful couch did financing and got a good deal. Had different color options. Explained all the perks. Would recommend again. Might come again and get a table next!

TJ was really helpful. Great customer service . I walked out today with a recliner thanks to him.

Nice furnitures Had an amazing Shopping here for our new home. Sam was the one who assisted us.

Thank you so much

(Translated by Google) This store is a scam, they sell you one thing and give you another, saying that they need to deliver the rest, they make you sign and then someone calls you on the phone saying that this is your order and that you already screwed yourself for having signed this comment is so that they don't see your face like my relatives, better go to other stores and make sure they give you the right thing before signing because they did it to me, I feel scammed, deceived, I will never go to one of these stores again (Original) Está tienda en un engaño te venden una cosa y te entregan otra diciendo que falta que te entreguen el resto te hacen firmar y ya después alguien te llama por teléfono diciendo que esa es tu orden y que ya te fregaste por el echo de haber firmado este comentario es para que no les vean la cara como a mis familiares mejor vallan a otras tiendas y asegúrense que les den lo correcto antes de firmar porque a mi me la hicieron me siento estafada engañada ya no iré jamás a una de estas tiendas

Awesome service!

Beatriz was terrific. So was her supervisor. Best of all they honored my coupon on a Black Friday special. That’s good business sense. Don’t lose the customer over $25. This way I am a customer who will return because I see they care and they know I will recommend them to my friends and family.

Super helpful and nice 👍

Cordial and courteous service

she is so friendly and so polite to is . help us we all questions...

Isabel was the best!

Best seller I ever had Thanks Isabel!

Joseph V. 10/10 customer service.

We just moved and shopping for new furniture. We visited a few different stores and were driving by Ashley on the way home. It was close to closing time, so we wanted to be quick, but Anastacia was very accommodating and wanted to make sure that we felt confident and satisfied with our potential purchase. She was even willing to help us move a table from the other side of the store to see how it looked with the sectional we were interested in purchasing. She was very friendly, personable, and genuine as she supported our decision to purchase a sectional couch, table, and area rug. We’re very much looking forward to the delivery, and we will return to Ashley for any future furniture needs.

Glen did great!! Definitely pleasant experience.

The person that help us really courteous and friendly he was so helpful thank you for your help Mr Basil Saleh

Very helpful

Izabel was amazing she is so perfect she knows how to speak with customers and she is so helpful with I like her customer service skills and will come back absolutely to work with him again

Mirta has provided great service! She made us feel very comfortable during our experience we will definitely be back and visit we love this location at Burbank everyone made us feel welcomed even our fur baby! She’s so lovely she works with you and makes sure you leave this place satisfied she’s the best! Thank you so much mirta 🩷

Beatriz was very friendly and helpful. Synchrony gave me some issues getting started but she was knowledgeable, patient, and stuck with me. Great saleswoman!

We had the pleasure of meeting Glen on our journey to by a family room recliner set and tables here at Ashley's Burbank. He was extremely pleasant and knowledgeable. He helped us make the right decision and gave us an amazing deal. As long as Glen is here, we will be coming back for all future purchases. Quality Service and Honesty. It simple go ask for Glen. He will take care of you! Thank you Avanesyan Family

Glen is your person when it comes to patience, expertise, humor and all around top notch experience. Glen- thank you for going above and beyond. - A family!

Wonderful experience at Ashley’s furniture, Isabelle helped my partner and I choose a bedroom set with a mattress and walked out with a unbeatable deal special shoutout to Isabelle for making our first furniture purchase a special one .

Great customer service

TJ did a great job helping me buy a mattress and chair. He was very knowledgeable and patient. Would work with him again.

Beatriz was great She was knowledgeable and helpful with my trips coming in and looking for the new couch addition to my place. She was courteous and expeditious with my time

It’s unbelievable how anybody can hurt or damage someone out of their own gain. I went into Ashley furniture today only wanting to buy a bedroom set. A salesman, I believe by the name Sean, had us there almost 2 hours trying to convince us to buy a mattress $3300 mattress. He sold us a good story about paying it off for 60 months at $82 a month. When he asked us to check our credit, I don’t him I didn’t need a hard inquiry on my record. He went ahead and said, this is a low inquiry! I was fine with it. They approved the credit but it wasn’t the credit he said it was. I just received an email that a hard inquiry! I. That is very low! I’m very disappointment. He told me he works from commission, well that shouldn’t be my problem. That’s the job he went for and lying to win is pure evil !

Glen was amazing he was very helpful friendly and took care of us like a family

Pravin B did an excellent job taking care of us! He was very thorough and helpful with all our questions. We will definitely be back for our next furniture purchase.

Johni was very attentive and was able to work with me in my price range. I will definitely be coming back!

Talk to Basile! He will take wonderful care of you.

I walked in the store. It was very well set up. I had Dan as a sales person, who was very happy to help me and everything that I needed. Showed me everything I wanted to see. We walked thru the whole sales floor snd he was happy to run back and forth so we could compare items. Definitely recommend this store.

I recently had the pleasure of working with TJ at Ashley’s Furniture in Burbank, and I can confidently say he made our shopping experience truly exceptional. From the moment we walked in, TJ was welcoming and attentive, showing a remarkable level of patience as we explored our options. Even though we were undecided and took our time considering the various styles, colors, and designs, TJ never once made us feel rushed or pressured. He guided us through the process with ease, allowing us to make an informed decision on our brand new couches. What stood out most was his professionalism; he took such care with every detail and listened to our needs so thoughtfully that I honestly felt like I was dealing with someone from upper management. TJ had an incredible ability to understand our preferences and helped us feel confident in our choice. It’s rare to encounter someone in retail who genuinely prioritizes customer satisfaction the way TJ does. His dedication, patience, and professional approach turned what could have been an overwhelming experience into a seamless and enjoyable one. Thanks to TJ, we walked away thrilled with our purchase and confident we’d made the right decision. We’ll absolutely be back in the future and will recommend TJ to anyone looking for furniture at Ashley’s in Burbank. He’s a true asset to their team!”

Mr. Bee , was very professional , knowledgeable and super friendly , Super nice .....

Service was genuine. David didn't stalk us and others politely asked if we needed help as we looked around. Will come again.

Joey waschelpful!!!

Absolutely terrible experience. After ordering my furniture, Ashley Furniture Confirmed my delivery date, three days out two days out and one day out via text message. On the day of the arrival, I stayed home for a four hour window and the item never showed up. After calling and reaching an automated response, I then connected to their chat box and found out that the item was rescheduled without my knowledge. At that point, they told me a new delivery date had not been set. After looking at other reviews on Google, I learned that this was a common occurrence. I then decided to cancel my order by speaking to Ashley Furniture representative. They said that the cancellation would take 2 to 3 days and someone would reach out to me. After three days, no one reached out to me. I documented this whole process and had to process my refund via my credit card company. I highly recommend staying away from this business.

Anastasiia Hatak was fabulous. She was friendly, professional and knowledgeable. She helped me select the items that would work in my home with her design oriented sales approach. I highly recommend her when going to Ashley Furniture.

(Translated by Google) 2 times for my 2nd order they changed the delivery day, it was generally pointless to choose a convenient day for us, with our orders we had no luck at all, no notifications came because they weren’t sent, I didn’t go to work all day so that I could be at home during delivery, the order was so-so , I won’t buy next, we’ve been almost waiting for a month (Original) 2 раза для моего 2 заказ меняли день доставки, вообще бессмысленно было взять для нас удобный день, с нашими заказами вообще не повезло уведомления не пришло, потому что не отправили, весь день не пошла на работу чтоб во время доставки была дома, заказ так себе, в след не буду купить месяц почти ждали

Friendly sales people, great selection, good product that lasts, delivery staff very friendly as well.

Beautiful sofa we bought from Ashley! So soft and comfortable, not too expensive either. Salesperson was kind and helpful. Thank you!

Glen did a great job. He helped us find a sectional that fit the space and match it with an accent chair. He also ensured we received a great deal. Would recommend coming here.

B was extremely helpful today! Came in wanting a couch, and left with a complete set of a loveseat recliner and sofa, and even a rug! Explained the offers they had currently when I arrived and allowed me roam the store to find my perfect match. Thank you, B! Will be back here again next time I need any new furniture! ☺️

Horrible customer service Do not trust the delivery date, time or anything. It’s all a lie do not pay them until you get the merchandise. Everything was horrible bad bad, bad experience.

Beyond expectations!!! Outstanding service. B was excellent!!!

Mr. B is One of the best

Great selection. Better service. Process made easier. Thanks Glen.

Fast and easy

Bought a bed at Ashleys Burbank Ca. back on July everything was fine untill the delivery. The bed was damaged in several areas. Most damage is on one of the bolts thats holds it together. It has a 7 inch crack where its bolted. I called them to let them know larer as I was not home when it was delivered and assembled. It was not until I moved the whole bed that I noticed the crack. Upon speaking with customer service I reported it and asked if they would lower the price for the damages since it was a new bed. They said that instead they would replace it and take back the other one. I was even given a date I would receive it. I called 3 weeks later to check on status for delivery and they said there was no info for a replacement. I called customer service and the store but they've been extremely rude and unprofessional. I've been going at it with them since the delivery 3 months ago but since they had been paid for the bed right away they don't care. When you call to report stuff they wont answer phone. You will be l3ft on hold until you get tired of waiting and you hang up. But if you choose the option to buy something they will answer right away. Definately watch out for any purchases you want to make there.

Emma was amazing with helping us choose our living room set. Great experience at this store. Great selection.

It was smooth ordering our new mattress. Thanks Glen for the help and walking us through all our options.

Anastasia …from the Burbank location…was great as soon as we walked into the store. Gave space so that my wife and I could actually think about what we wanted for our living room. Anastasia was informative…friendly…and down to earth. She made the buying experience stress free and very easy. If you buy from that location…make sure to ask for Anastasia. She’s great!!

Izabel is great! I had questions and was hesitant about purchasing online, I decided to walk into the store. Izabel was the first person we saw as we opened the door, great smile, definitely a people person, and answered all our questions! Inviting personalities are important in retail. Purchase was easy. Thank you Izabel!

Great guy, helped a lot and was not pushy at all.

Emma was wonderful, helpful, and professional, and did not get tired of showing us the different options we had for almost an hour. Thank you so much, my living room is beautiful 😍

Emma is the best! She gave us the best help and service. Didn’t even think of buying a couch today but her kindness and courtesy had me do so. I recommend going to see Emma for getting any furniture!

The best customer service I've ever had! Thank you MD for making us so happy!!!

Joseph was great. He introduced himself in the beginning and didn't hover around us but provided helpful information when requested.

Ana was absolutely amazing! She greeted me as soon as I walked in and went above and beyond to make sure my experience was top notch!

Johni was very helpful in our search for a dining table and now our little home is complete! Thank you Johni!

My Wayfair bed randomly snapped in half last night after four years - I reluctantly went to a couple of stores and found the salespeople unhelpful and/or the selection lacking. When I entered this Ashley location, I was immediately greeted in a friendly, but not pushy manner by the whole team and an excellent selection of furniture in all price ranges. I ended up working with Rashaan - and he actually made me happy my bed broke! He showed me everything in great detail and answered my numerous questions. Ultimately, we got a great deal on a much better mattress and Rashaan’s superior customer service, care, attention to detail (excellent help with financing), understanding of my budget and wonderfully engaging personality - shopping and buying a new bed and mattress at this location and with Rashaan in particular, was a truly enjoyable experience. I’ll definitely be coming back to this store anytime I am in the market for new furniture. I encourage anyone reading this to do the same, you won’t be disappointed.

Mirta was the sweetest to my family and I! We had a great time shopping today for our new living room , thank you so much for all your help AND patience 😅 ( we took literally all afternoon ) but we are so happy with our purchase 🥹🩵

Johni was amazing! So helpful and knowledgeable on all the items!

Amazing service ! JOSEPH IS AMAZING !!!!

Great service by Ahastasiia! I described exactly what I was looking for and she guided me immediately. She’s also super educated on all the furniture features and that means a lot. We will continue our communication regarding the needed furniture in my backhouse. I have some decisions to make. Thank you so much!

Joseph was the best! Super efficient service and had me in and out with a new living room within the hour.

Glen was a super nice salesman. He got us a very good deal. Highly recommended

Glenn was amazing at helping me through the process of buying new furniture.

We were extremely pleased with Joseph’s service at Ashley’s Furniture. His kindness, professionalism, and genuine willingness to help us find the perfect item made the entire shopping experience enjoyable. He went above and beyond to understand our needs, offering valuable insights and suggestions. We truly appreciate his dedication and would highly recommend him to anyone looking for exceptional customer service!

Very good customer service and friendly

Buyer beware. I've purchased a lot of furniture from Ashley over the years and my latest purchase has me never wanting to go back. I bought a power reclining loveseat at the end of September. Since mid October, half of it has been unusable because the heater won't turn off. Ashley sent a warranty tech out early November who confirmed the problem and said to unplug that half of the couch because it is a fire hazard. We have had no luck since the tech was out getting the parts shipped to repair the loveseat and Ashley is running us in circles trying to get answers. They won't return or replace the defective product and we don't know when it may be fixed. Really poor after sales service and support.

Glen did such a great job! He was so personable made our buying process so much easier. Ask for Glen if you come here!

Thank u for your help Glen Meyers. Loved the customer service.

We had an amazing shopping experience at Ashley's Furniture in Burbank. Glen Meyers, our salesperson, and the store manager, Sabah, were both incredibly knowledgeable and accommodating. They were patient throughout the entire process, making this by far the best furniture shopping experience we've ever had. The store itself is massive, beautifully laid out, and offers a no-pressure shopping environment. If you're looking for quality furniture at great prices, we highly recommend Glen, Sabah, and the team at the Burbank location. Well done, Ashley's!

Bee 🐝 is the person I worked with I bought from him 5 yrs ago….I figured I’d use him again However, after 2 weeks I’m still waiting to hear back regarding the extended warranty i paid for. I was overcharged by $50. I sent a message, text to Bee and called the store the same day, nothing. I’m disappointed no one has offered to resolve this issue and credit me back $50.00. I haven’t heard anything yet.

Amazing service! Ana was SO helpful!

Chris was in incredible sold us a bed we didn’t even want.🤣

Joey was a tremendous help, offering several options to find the right piece, to complete our day room. Knowledgeable, with easy and comfortable disposition. Seek him out, you’ll be pleased with his guidance. Thom

Not happy when delivered

Beware of any purchases made at Ashley Furniture store. We bought their top selling sofa "Maggie" and the floor model was very comfortable, it was worn in and felt great. When ours arrived to our home the material felt much rougher and both seat cushions had ridges in them, near the back of the knee which was noticeable and disappointing. We weren't happy with the couch and reached out to our salesman about returning it the day after it arrived. Our salesman Glen Meyers, who is a delightful man mentioned that the floor model was there something like 5 years. It doesn't surprise me to hear that the couch could take a while to break in, ours is rough and lumpy. Glen let my husband know that all sales were final and he was sorry if he didn't make that clear the night we purchased it. He said he would speak the manager to see what could be done if anything. When following up with him the next day he let us know nothing could be done. We went to the store in person, 2 days after the couch arrived to speak with the manager, Saba, in person but she had left for the day, so we spoke to Nelly an assistant manager. We understood the no return policy but we wanted to set up an exchange because we aren't happy with the couch. She said she will submit the request and let us know if there is any decision. This was simply a run around statement she gave us. I called back on Monday, the decision has not been made and I called on Wednesday to follow up and found out nothing had been done or requested. Here is the main problem with Ashley and how they handle dealing with their customers. It's a run around system, you can't even reach the store directly. All calls go through a corporate answering service first. It is not a company you want to deal with. Living spaces will give you a seven day return policy where you will be charged a restocking fee. No fee for an exchange. We are willing to pay transportation costs and willing to exchange for office furniture, but are simply left with we can't help you. Not Good and Not Recommended. BEWARE.

Glen Meyers did a wonderful job in helping us get our couch!

Glen was very helpful.

Izabel was incredible ! Her customer service was perfect . She was very detailed and kind when answering all of our questions. We will be back !

I had a really good experience in Ashley Burbank. Glen helped me so much. He demonstrated a great customer service.

B was extremely helpful. He was very patient with us and gave us time to look around. Definitely recommend asking for B when shopping at this location!

Glen was extremely helpful and informative, he answered all my questions and was fun to talk to!

Thank you Joseph for your amazing customer service

Basil was a great help! Go to him he will take care of you!

Glen Meyers made our purchase very easy, he is friendly and kind!

Pravin B. was very knowledgeable with the products, patient and friendly!

I worked w Glenn. He was amazing not a pushy sales man I love his personality love how social he is and very knowledgeable about all the products I bombarded him with. He is very genuine and love his stories. I love this was not a transaction he took his time. Told me about quality furniture. Ask for Glenn. Hes an older guy with full of knowledge thank you for helping me choose the avaliyah couch!!!

Glen did a great job. Lots of help. Would highly recommend this store

Ordered a sofa online and without any notice, Ashley cancelled my order. Went to this store to buy it in person. I noticed the price difference. Manager did not want to honor the 25$ coupon although the coupon is valid in store or online for 30 days acquiring it. The manager Made it seem like she’s doing me a personal HUGE favor when she said okay after some talk. Manager doesn’t know how to communicate at all and to meet clients needs. I had no problem with the price and could certainly afford it but the way they communicated made me feel so uneasy and unwelcome. Went to bob discount and got a better sofa right across and they were wonderful and patient! Note if you want to buy from Ashley, you’re better off at other Ashley stores or at bob discount

This is the second time I return to Ashley to buy new furniture and I could not be happier. Both times I was helped by Joseph who went above and beyond to help me out. I am grateful for his help and very satisfied with my purchases. Thank you so much!

Appreciate Johni and his manager Sabah this evening made our purchase decision a quick and easy experience. Will definitely refer Ashley’s!

My husband and I were in the store this evening looking for a mattress that would help me with my back pain. One of the employees, named Emma C., warmly welcomed us and spent a lot of time showing us several mattresses that I would benefit from. She was very outgoing and patient and answered our questions in detail. It was a great experience! Thank you, Emma!

We needed a couch so badly. We searched several stores, and had no luck. This store was a true life saver! We saw the exact couch we were looking for within 10 minutes. The sales staff were incredible. Worked with our budget, and just the most giving wonderful people I’ve ever come across. Our sales person Johni was very attentive to our needs and knew the products inside and out. The manager, Sabah, was the most helpful, gentle, incredible soul I’ve ever seen in a store manager. I’ll be buying EVERYTHING furniture wise from this store, at this location from now on. If you need furniture, you won’t regret buying from this store.

My husband, toddler and I came in ready to buy. Every customer was greeted and had a salesman with them. Us, on the other hand, we weren’t even greeted and were followed around like we were going to steal something the whole time. My toddler threw a tantrum but quickly got over it. The whole time we were in the store all employees were staring at us and one followed us and stared the whole time. After we were more than halfway through the store, he finally approached us asking what we were looking for. After we told him, he said “well I saw you guys already looked at that area, but you can look over there.” Rather than taking us to what we were looking for and making a sale he just basically said try over there. But continued to follow us and stare the rest of the time. We found multiple items we liked and were ready to purchase, but we just took pictures of them and will be ordering online. I’m not sure why we were treated this way, maybe because we are young and have a toddler but that doesn’t mean that we can’t shop here or afford to or deserve the same respect every other customer was given. Management needs to do better about training employees to not judge people on how they look.

MD Mostafa (Million Dollar)was so extremely helpful. We were looking for something simple for my office, something to lounge in but something small. Also something reasonably priced as we have dogs and the fate of our furniture is unknown. He helped us find just the right thing. I give him 10 stars if I could ! We love Ashley’s. He gave us yet another memorable experience in purchasing furniture.

I’ve always loved Ashley and so I always come back for my furniture needs. Joseph V helped so much with information as well as finding the perfect dining table for my mom. I can’t wait to see it when it gets delivered!

Mike was really helpful.

TJ was very helpful today.

Joseph has done an extraordinary job helping me furnish my entire apartment. The store manager also was very accommodating and nice. Highly recommended!!

Such an amazing experience Glen Meyers made our experience on buying a bed amazing , will definitely be back for all future furniture shopping ,

Beatrice Guerrero was very helpful and accommodating. She made purchasing furniture a breeze.

Excellent service, he managed to help us purchase many items in a very short time.

Glen good customer service

Lovely and efficient

Pravin Bee was very helpful. He was patient and showed us many models. We were happy to purchase through him after visiting several other stores to compare.

Joseph was very helpful and knowledgeable. We will come back to see him for sure. Ashley has a great variety of furniture.

worst experience..they force you do finance but they are actually applying for a credit card for without even telling you, and also thy did send me different mattress than the one I did order

Johni is very helpful he helps us and give us a discount in our purchase

Mr. Michael is a very good sales assistant. He helped us to find all things we were looking for. He gave us many advises about the furniture.

Joseph had such a great attitude and had so much patience with me. I give him 5+ stars

I had nothing but a great experience at Ashley Furniture. Mirta was super sweet and patient through the whole process. Thank you so much! ☺️

MD Mostafa at Ashley HomeStore provided excellent service while helping my mom and me pick out a new living room set. We ended up purchasing two couches and two tables, and we’re thrilled with our new setup! MD Mostafa was incredibly helpful throughout the shopping experience, making it smooth and enjoyable. We are very happy with the service and would definitely recommend Ashley HomeStore.

(Translated by Google) Beatriz treated me very well and her service was friendly. (Original) Beatriz me atendió muy bien y amable su servicio

MD was attentive to our needs. He helped us right away and worked with us. He was understanding. I would come back and make sure to ask for him.

Very talkative and knowledgeable

Great experience with Joseph and walked away with a new couch, table, and rug. He got me a great deal and I was in and out of Ashley’s. Would definitely go back in the future

Ana was very helpful, she gave me time to make decisions so I knew I got exactly what I wanted!

Mike was awesome ! Love my new couch

Md Mostafa helped us to buy sofa. He was really gentle man and took care our need. Thanks ashley you sale rep like him.

Great quality options here. Johni was so helpful in buying our new bed, so excited for it to be delivered!

Glen M did a fantastic job. He kept me engaged and treated me with respect.

Izabel was very nice and helpful.

Joseph was great, very helpful and let us find what we needed and was close by to answer all of our questions, very knowledgeable!

Great service. Bee 🐝 is your guy for any help either financing or need a good discount.

Bee was so helpful and patient with us during our time here at Ashley! :) Recommend asking for him!

Mike was very helping.

Izabel provided exceptional customer service on an already tumultuous weekend. Her knowledge, patience, and service laid the foundation for a welcomed and seamless shopping experience. Thank you.

Thank you Mike

Thanks Bee

Thank you Glen M, and MD for your help!

Went to Ashley’s for a Sofa and was greeted by Glen Meyers. Glen helped find a great option for my apartment and he was fun to share life stories with. Glad to be taken care of and enjoyed a good buying experience.

Joseph V

Michael is amazing . Helped us with everything we need .

TJ was very helpful for our family in our furniture shopping. He is very friendly and knew how to guide us to our preferred items.

TJ was so amazing!!

The staff was friendly and very kind.

Glen was instrumental in helping us find and purchase our dream couch set. He was incredibly helpful and made the entire process smooth and enjoyable!

Perfect ,she was so nice ,welcoming, helpful, definitely professional thanks to Izabel

Isabel was amazing…she was not a pushy salesperson. She wa so helpful.

Glen provided superior customer service. He is very knowledgeable about all things furniture and has a great eye.

Glen did a great job on the project and exceeded everyone's expectations. His attention to detail and dedication to his work were truly impressive.

Beatriz Guerrero since we entered gave us a good service by showing us a variety of beds and helping us purchase the one we liked.

Ana was so helpful! She made the purchase and delivery setup seamless and so quick!

Ana was very friendly, helpful and knowledgeable on all Ashley products. It was a very easy and smooth transaction to purchase furniture with her. I’m a happy customer and I will return and ask for her when I’m in the market to buy more furniture. Thank you, Ana.

Brought my grandmother to Ashley’s for a dining table and as we walked to the entrance Rashaan immediately opened the door to greet us and hold the door for my grandmother. Rashaan was patient and helped us find the perfect dining table. Thank you so much Rashaan the process was smooth and easy!

Had a great experience at this Ashley Store! Big shout out Johnny, Joseph & İman (the manger) I’m hoping I’m spelling his name right. Great helper & wonderful customer service.I’m very indecisive, it takes me awhile until I know what I really want. They didn’t mind & still helped me out. It took me 3 times coming to Ashley’s until I knew what bed set & mattress I wanted. I will definitely come back and pick out my couches here.

Hi my name is Jeanette and today my mom and I walked into Ashley's looking for a couch! The minute we walked in there Beatrice greeted us with a warm welcome! She introduced herself and asked us if we were looking for something in particular! We said yes! She showed us around and was very helpful! She told us about the sales they were having at the moment and we were sold right away! We walked out with new couches and an amazing deal! Thank you Beatrice for the wonderful and super easy experience!

The best service & salesmanship! MD Mostafa!

I visited three different furniture stores for my new home, and had a phenomenal experience shopping at Ashley in Burbank with Anastasia. Her design sense was exceptional, and she understood exactly what I was looking for. Highly recommend shopping here for your future home furniture needs. Great finance options and very quick paper work. Cheers!!!

Even though my shopping experience was okay the delivery was a nightmare. I was told I would receive a 4 hour delivery window the day before my delivery, which I did but ended waiting over 7 hours. Unfortunately my work day was ruined as well as the plans I had for my week of moving. If I had been told that the delivery could be as long as it was I would have scheduled differently.

Md Mostafa helped us and take care our need. We bought bed room and living room. He is very professional.

Overpriced

Great customer service

This is now me and my husbands third couch from Ashley’s and we couldn’t be happier. We feel like it’s impossible to walk into Ashley’s and not fall in love with something. Special thank you to MIRIAM, BEE, and SABA for all the help to make our third purchase today. If you’re ever making a visit to the store, be sure to ask for one of them!

Beatriz Guerrero she was very nice and professional, assisted our family in the process of choosing the best living room.

Mr. Bee was very professional. he was helpful and patience. He answered all our questions with kindness.

MD Mostafa was super helpful with showing me and my husband exactly what we were looking for and helping us with financing and we got exactly what we were looking for!

Mike was extremely helpful

Great shopping experience. Our sales associate, Pravin Bee, was very helpful and answered all our questions.

Glenn did a great job finding me the couch I’ve been looking for at the right price!

MD Mostafa is very helpful and very excellent customer service! I’ll be back again for any home furniture needs!

Great store great service great worker. Joseph Vardeh was the worker to help us to get some bed and living room stuff. And we really enjoyed the way he helped us. Thank you Ashley, Thank you Joseph Vardeh👍👍👍👍✌️✌️✌️✌️✌️

Mike was more than helpful!

Had a wonderful experience selecting my sofa set , rug and side table with Glen!!

My son and I just bought a bed and a mattress at Ashley Furniture store. We had the best experience. Izabella was our consultant she was knowledgeable and friendly. We are grateful. Thank you.

Glen did a great job!! Our family is extremely happy with our experience and purchase. Thanks Glen

Glen was very helpful! Made the shopping experience easy and very informative.

Nice client attention

Glen did a great job! Thanks for all your help.

The staff was incredibly welcoming and helpful. I would definitely come back! Special thanks to Izabel❤️

Great furniture and great customer service! Very attentive and insightful! Mike was an awesome trusted advisor!

Beatriz is great, friendly, patient!

Thank you very much to Sabah, aswell as Johnnie for the tremendous help. I really appreciate you both for showing me the furniture I wanted.

Joseph was so amazing! He answered all my questions and made my shopping experience fun and memorable. The customer service was overall exceptional.

Thank you Glen Meyers for helping He is nice polite and very helpful man.

Joseph was very helpful and curteous. He worked with us to get us a better deal and set up a quick delivery.

Great deals, thank you Mirta for helping us out!

The manager sabah at the front was very nice and kind snd the the other lady Miriam helped me and my family resolve our concerns and issues

The employee Pravin Bee was extremely nice and helpful! He answered all my questions and was very patient while I translated for my mother. Ask for him when you go! :-)

great service. very helpful to the end of process. stayed aitg us the whole time not knowing if we were buying or not. much appreciated

Mirta was terrific. Very easy to deal with, which I greatly appreciate.

Beatriz Guerrero good customer service. Thank you

Rashan was very helpful and listened to our needs and provided us with options. We was very patient and thoughtful during our decision making. We highly recommend him.

(Translated by Google) Beatriz was an excellent service, a very nice person. (Original) Beatriz fue una excelente atención muy linda persona.

Izabel helped us pick our entire apartment living and bedroom set. She was very helpful and patient throughout out the whole process. Definitely recommend her assistance.

Bee was wonderful, super helpful! Highly recommend his services at the store.

Really great service from Joseph since the beginning of entering Ashley Furniture

Bee was great!!

Joseph was helpful, answered my questions and informative.

Izabel is absolutely amazing. She is the most cordial and professional sales associate I've encountered in quite some time. My wife and I absolutely adore her. She should be Ashley's poster child.

Glen was so helpful and I am happy with my purchase. I would come back.

Thank you Anna (Anastasia) for helping us with our purchases today! M&L

Izabelle was great and took the time with us to find the perfect couch! She went over every detail and made sure we left knowing everything. It was efficient and a great experience with her!

Anastasiia was great very happy with the servise. Ask for her

Amazing prices!

Glen totally took care of me today. Awesome sales guy and a great deal. Gracias!

Glen was a fantastic help when I wanted to purchase a new couch! He was extremely patient and made sure to show us plenty of options in our price range. If you’re at Burbank Ashley, make sure to ask for him!

Glen was amazing and made the process so easy.

Isabel was exelent

Izabel was THE BEST!! She was so amazing and helpful! Knew everything in stock and helped me find all the best things for an amazing price!!

Great experience with Anastasia

Izabel our sales rep was amazing! Ask for her when going to but any furniture at Ashley’s .

Mike was the best!!!

Glen and his boss were incredibly helpful and insightful!

Glen did a wonderful job helping us get our first set of sofas and dining table.

The man was great His Name is Mike .He was help me very well.and I am very satisfied with my items.

Beatriz Guerrero is AMAZING! She was so helpful, kind and professional! I came back just for her!

Joseph and Mirta were excellent on helping us out on new living room set highly recommend them for any future furniture needs.

I came in a few weekends ago and was helped by Joey. He was awesome! Super knowledgeable and very attentive. He helped my find the perfect sofa for my new apartment. It was a great experience! Love my sofa! Definitely check them out!

beatriz

MD was so fantastic in helping me get my furniture items selected. He was so knowledgeable about all the furniture pieces and helped me build the most optimal cart for my money. Financing was a breeze and I was able to get an amazing rate. 10/10 would definitely return and purchase my next furniture set at this location! Thank you MD, you rock brother!

MD MOSTAFA was very nice and my shop was pretty quick not only that I got 5 years covered thanks to him. To the next time.

Easy experience! A calm environment and easy going staff, we had no problem picking out our furniture hassle free! Would definitely come by again, and Joseph was amazing!

Stopped by and the people were very friendly. I was walking around and had multiple asking if I needed help. I felt very appreciated. I’m moving into my new place next week and I will be back. Really nice to see people who actually seem to care.

I came here to furnish my new place & Johnny was so helpful! He helped me find all the right pieces & was very friendly. I look forward to coming back & getting some additional pieces when I’m all moved in.

Good service

Beatriz is an amazing! She has so much patience. Always had a smile on her face. Please ask for her

Thank you Joseph V! You made my life so easy!

Md Mostafa was a great help and got me what I wanted

Awesome service. Anastasia

Johnny from Burbank was very understanding and he helped us all lot!!

Excellent Service from Beatriz Guerrero

Great customer service !!Joseph was very helpful and patience with us.

Greate service from Beatriz).

Came into the store and Mike helped us pick out our couches. He was very patience with us and made us feel comfortable. Thank you so much !

I had a fantastic experience at Ashley Furniture, thanks to MD. I was in need of a drawer for my room, and they went above and beyond to help me find exactly what I was looking for. They were knowledgeable, friendly, and patient throughout the entire process, ensuring that I was satisfied with my purchase. Their excellent customer service made my shopping experience smooth and enjoyable. I highly recommend visiting Ashley Furniture and asking for MD if you want top-notch assistance. Thank you again for your help!

⭐️⭐️⭐️⭐️⭐️ Amazing Service! Nasim was fantastic! She helped me find exactly what I needed with a great attitude and tons of knowledge. She made the whole process easy and enjoyable. Highly recommend her if you’re shopping at Ashley in Burbank!

Mike is the best salesman I ever worked with. Thank you for the great service.

Had an amazing experience shopping with TJ. He was very helpful and knowledgeable.

Amazing experience shopping at Ashley’s store for bed frames and mattresses. TJ was a delight to meet and was extremely nice and helpful.

Mike was very helpful

Decent furniture but store manager and sales guy was way too pushy. Wouldn’t let us leave until we heard all their sales and discounts. Funny thing is that when they returned with the discounts, final price was even more than the original price. When I said I’ll think about it bc it’s a big commitment, store manger rolled her eyes. Thank God I made it out in one piece. Did not make the purchase.

Joseph is the best! As authentic as they come. He was helpful without pushing us. Really cared about our purchase and wanted the best for us. Will be back soon!

The man! Johnny helped us and provided the best deal! Come and ask for him!

Had such a amazing experience today. As soon as I walked in I was greeted by a wonderful sales rep anastasiia I was looking for a sectional she took her time showed me different options she did such a amazing and has great taste she helped me get a coffee table to match. I will definitely be coming back and asking for her with all my furniture needs and refer all my friends. If you visit Ashley furniture ask for her she will help you and has a wonderful personality

Glen was so nice. He was very knowledgeable and accommodating. He was so helpful and listened to all my concerns. He made this shopping experience less stressful.

Johni was great, very attentive and friendly. Good prices for quality furniture.

5 star service. Helped us with everything. We’re very happy.

Very good sellers Mike very friendly person 👍👍👍

DO NOT BUY FROM ASHLEY FURNITURE THEY ARE SWINDLERS, LIARS, AND RIP OFFS!! PLEASE READ BEFORE BUYING FROM THEM OR YOU MAY GET RIPPED OFF AS WE DID!!!!! We wanted a new rustic looking bedroom set and sadly we went to the Burbank location and was helped, I mean swindled by Emma if that was even her real name. She clearly heard the husband and I talking about returning the dresser if it did not fit in our very tiny bedroom. We discussed with her our options and thoughts but she NEVER bothered to tell us that oh hey by the way maybe you should get the bed and night stands and see what type of room you have for the tall dresser since we don't have a return policy, but instead told us it wouldn't be a problem returning it if it didn't fit. ASHLEY FURNITURE DOES NOT DO RETURNS!!!! Well fast forward $2000+ later, the furniture arrives: the bed is not the size its states, much bigger and guess what else the tall dresser does not fit in our room. We call the store to schedule a return and the run around and lies begins. They schedule a technician to come get it, oh but wait he only checks for damage its a waste for him to come out so he cancelled that, then we call the store again and they lie lie lie and we continue to get the run around and transfers to all sorts of liars, hope they can live with themselves cuz I'd never work for a company that trains you to be a liar and swindler. Then finally we think we are getting somewhere and nope, they send a store owner/manager/corporate person not sure what he truly was from out of our area as we thought to pick up the dresser unopened and still boxed, but nope, he's a liar and a cheat as well (SAID HE RUNS THE SANTA CLARITA ASHLEY STORE SO STAY CLEAR FROM THERE TOO) and he lied about everything! He told us he was going to tell corporate we got the wrong bed and corporate would send another but we didn't understand that concept because then we'd be getting the same dimensional bed.... but figured whatever we'll deal with it. So guess what? Yep we are stuck with a dresser we can't use and I can't even sell it to get my money back, I will have to take a loss on it just to get rid of it. And thank goodness my husband is a carpenter cuz he was able to fix the bed to the size as they stated and give us a bit more room and the dresser still does not fit..... SOOOO UNLESS YOU WANT SWINDLED AND LIED TO BUY FROM THIS NO RETURN POLICY STORE, YOU'LL REGRET IT JUST LIKE A TON OF PEOPLE I'VE SEEN REVIEWS ON CAN CONFIRM! One star is to good for this rip off store, there should be a class action lawsuit against this store!!

Best customer service in town he speak deferent languages really helpful I recommend to see Joseph vardeh he is so helpful

Omg!!! Joseph Varseh He is awesome so incredible He has so many information about matching colors and has a good customer service He can talk in two different languages Incredible thanks

A very kind and sympathetic person and a professional in his field, very satisfied Joseph

Our consultan Mile was very helpful and patient. It was a very nice experience.

We had a wonderful experience at the Burbank Location Ashley Store. We had to do a reselection because the couch we initially ordered was too large. We were assisted by Johni who was friendly, knowledgeable and helped us pick the perfect sofa and while we were checking out the manager Sabah went above and beyond to make the transaction seamless and answered all our questions. We would recommend this location for your furniture needs.

My wife and I had the pleasure of being helped by TJ. We came in looking for a bed and TJ helped us find a great deal on a bed as well as an upgrade on our bedroom setup. We had fast delivery and have been sleeping much better with our new mattress thanks to TJ’s informative advice. Very happy with our purchase! Thank you so much TJ!

I had the best experience at Ashley’s being assisted by TJ. He was very helpful, attentive, informative and made me feel taken care of. I really felt like he had my best interest and I’m very happy with everything I bought! If you ever need help while at Ashley’s in Burbank, make sure to ask for TJ!

Mike was very helpful.

Mike was helpful and so kind it’s our first time in Ashley will not be the last

Glen was very helpful.

Very professional staff. Christine was knowledgeable and helpful. I will definitely be back.

I couldn’t have been happier with the service Mirta gave us when we bought our split-king size bed. She was very knowledgeable and knew exactly what we wanted and led us into the showroom and made our visit and purchase very easy. Thank you Mirta and Freddie for all of your help and fast delivery on our purchase. Review updates: 8/28/2024: I also ordered a split-king mattress sheets which took 4 weeks to be delivered and upon delivery noticed it was knitted not woven. I went to the store to exchange the unopened box and was told that they would exchange and all sales are final unless damaged and also because I purchased the item at the store (even though they shipped it to me 4 weeks later) and not online they would not exchange. RUDE! So I then contacted the Tempur-Pedic Flagship store where they did sell me the sheets I wanted and honored a discount. They could not exchange as packaging was different. I asked and I was informed I did not need to buy the added warranty on the base and mattress from Ashley furniture because Tempur-Pedic honors any purchase of their product already! Therefore I am reducing my rating on Ashley furniture store.

Great place to be! Christine and Dan are awesome. Both are really helpful And i got what i need!!

We are longtime Ashley customers. We always find the perfect sets to complete our home. Today Joseph helped me find a beautiful dining set, floor mirror and bed set. Thank you so much Joseph, you were so helpful!

He was very courteous and pleasent

Bee was very helpful and resourceful!

Best furniture buying experience. Thank you Bee

Izabel was wonderful and explained everything wonderfully! No confusion just great service !!! Kudos to her!!

Great customer service by Glen and great prices! Thank you!

Amazing experience with great service and goods, especially MD Mostafa helped us out a lot.👍

Glen M!! Thank you so much for making our experience easy. Thank you for your patience and kindness in helping us find the right furniture for our daughter’s first apartment!

Glen was very knowledgeable and gave us great ideas!

Glen was absolutely amazing and incredibly helpful! 5 Stars all around!!

Izabel was very helpful I highly recommend her.

Ashley’s is a great place with great customer service.Isabel greeted me and helped me find exactly what I needed.Isabel is a awesome person thank you for your help!!!

(Translated by Google) Very good prices and very good service (Original) Muy buenos precios y muy buen servicio

We had a great experience at Ashley‘s furniture. The store was clean and beautifully set up and the associate, Mr. Joseph Vardeh, was extremely helpful and knowledgeable. We had only been to one other furniture store and thought we would have to go from place to place, but Ashley‘s provided such a good experience that we ended up making selections for our formal living room and dining room and made a lot of purchases right there and then. We highly recommend, Ashley’s.

Glen was awesome and extremely knowledgeable

Absolutely the best furniture store. I bought home furniture here and it never fails, if anything breaks they always make it right. If you are debating between here or bobs up the street please do yourselves a favor and go here you will not regret it!

Diego was so much help with picking out our couch and dining room table. He made the whole process a breeze.

Thank you Anastasia for wonderful friendly service .

Thank you so much to Izabell for the great customer service we received. And helping us out choosing a mattress to our comfort. She was very patient and Knowledgeable. The main reason why we like to come here for our furniture necessities.

Christine was great really appreciated the time and attention give to me and my wife.

We had a great experience with Glen

Christine was a great help with finding everything. She helped find the best deals and best comfort that was suitable for our home

Had a great experience with Mirta! Wonderful sales associate who was patient as I took my time going through all my furniture options. Thank you again to Mirta!

Johni was the best! He was very patient and knowledgeable-thank you!!

Super friendly and professional

glen was an amazing sales associate!

Joseph V. did a wonderful job of answering all our questions & running scenarios for us. Recommend him when furniture shopping.

(Translated by Google) Magnificent service, very well stocked, reasonable prices and great offers, I recommend it. (Original) Magnífica atención;muy bien surtida,precios razonables y grandes ofertad,lo recomiendo.

Glen Meyers was very helpful specially when I had several questions, answered my questions and explained really detailed to my purchase. . Thank you so much Glen Thank you

I felt very welcome and the sales lady that helped me she was very helpful I will be back soon thank you

Saba did not helped as I expected earlier as I had gone for a store credit that I had due by today and all she said she wasn't experienced with the customer service dpt as I had asked for an extention on my store credit and all she did was just take down my information and for me to follow up with them by tomorrow, I was just wondering around the store all by myself maybe trying to see what I can find to use my credit but Saba didn't even bothered to send me a representative to see if they can try to help me purchase something last-minute and use my available credit so it won't get lost therefore I. Call the Santa Clarita ASHLEY'S store and a lady Lucy Helped me over the phone as I explained my situation with my store credit she made me feel comfortable and told me she will try her hardest to get an extension for me unlike Saba that just didn't even tried and left me wondered around the store by myself, I'm very disappointed and I don't recommend for people to go to the Burbank location specifically With Saba, she is not a helpful person and does NOT have people skills or customer service skills.

Glen was super helpful and we got an amazing deal!

Sales person, Beatriz, was utterly attentive, sweet, and helpful. She helped us get exactly what we wanted. Appreciate her services.

Christine was such a great person to help finance our furniture!

Glen was very helpful and made the process easy

Worked with Glen. He did a great job explaining and going through all the different choices. Not pushy and gave us time to browse on our own.

I just can’t say enough about IZABEL!!!! I went into the store yesterday June 21st and everything I wanted was in stock and she got me next day delivery!!!! I’m so happy with my purchase…. IZABEL is kind and caring and really looks out for her customers!!! I’m totally in love with my new recliner, table and lamp….

Excellent service with no pressure and good quality furniture!

glen was the bomb yipppeeeee

Glen Meyers Who is amazing person who helped us get the best mattress and price it’s amazing really thank you so much for your patience and your help and your positive and happy energy we appreciate you

I kept getting emails that my order was going to be delivered but it would never actually get delivered and that it was on back order. Now they tell me I wont be receiving until at least 3 weeks from now. I will not be purchasing from here again as this seems to be a constant issue, from what I have experienced, with this company.

I have been looking for a couch for months. I was limited on the amount of money I could spend and I had a clear vision of what I wanted for that money. I had been to other furniture stores. One large store I went to three times Because they have an outlet section. I looked through the whole store before somebody ever approached me. I must’ve passed 10 different Sales people who did not ask me if I needed help. They were busy talking to each other. The one couch I found that would’ve been perfect was not available until July because “it was out on a boat somewhere“. another couch was up on top of a pole. I asked what the maker of that one was and the sales person had no idea. With it up there how can I look at it? I also noticed that several couches with three pillows would have one of the pillows not matching the other two in color or looked dirty. Then I came to Ashley. A gentleman named Joey walked me through the store, knowing what I was looking for and help me find a couch. He looked me in the eye, listened to what I said, and knew exactly what I was looking for. What made me the happiest was that it was available in a few days. He explained that Ashley‘s makes the couches, doesn’t buy them in another country and put them on a boat. He was very patient with me and helpful. Within 45 mins. I had found a couch, purchased the couch, and was out the door. I recommend Joey to anyone who goes to Ashley‘s. Thank you again, Joey.

Christine was great help!! Super fast and reassuring of ur purchase, please give her a raise !! Thank you

Christine was great! She was so helpful and sweet! Helped me pick out a mattress and bed frame!

I had the most amazing experience at Ashley’s in Burbank! I felt so taken care of and felt like they had my best interest. If you go to Ashley in Burbank, make sure to ask for TJ! He’s sooo knowledgeable, helpful, charismatic, and he will make sure to get you what you need🙏🏽definitely my new go to for furniture! Thank you TJ!

Regardless of my terrible experience with Ashely in general regarding delays and sending furniture without inspections, I had a really bad experience in that location. My fiancée and I supposed to get a coffee table but they kept delaying the order, so we decided to visit this location and pick a different coffee table and also ADD two end tables as well. We went to the help desk and we were surprised that they want to charge us delivery fee AGAIN since it’s a new order even though it’s their mistake not sending the original item on time. We spoke to the manager Sabah over there explaining the issue and how we are unhappy we the repetitive delays and we have changed our mind. She was very unprofessional and she mentioned to the sales advisor to give us $40 discount for delivery although we were standing in front of her but she totally ignored us and gave the impression that she doesn’t even care if we got the items or not. We already spent more than $10,000 worth of furniture over the last month in Ashley so we don’t care about $40 discount since it’s not even worth the time we spent going back and forth between sales and delivery department. However, we felt uncomfortable doing business in that location.

Freddy and Rashad helped me out tremendously on our purchase to furnish our new home. Very Happy with our purchase. We can’t wait for the bed to arrive. Thank you!!

Isabel was wonderful in purchasing my new sofa! She was very kind, helpful and informative in the process of my purchase! Very happy with Ashley furniture!

Glen was very friendly

Joseph was an excellent help in purchasing a new couch. I would recommend asking for him and Ashley allows a comfortable experience to shop and ask questions without feeling pressure. 10/10!!!

He’s the best

Absolutely amazing service! Christine was able to help us out will all of our needs and made the purchasing process easy and simple.

Thank you Kristine help me very much for purchase of sofa and great customer service !

Joseph was very helpful and nice to work with when we bought our furnitures for our new home.