Ashley Store Canoga Park, CA

(Translated by Google) Everyone was very kind and patient, especially Patty, who helped me choose the furniture. I am very grateful for her kindness. Thank you so much. Blessings. (Original) Todos Muy amables y pacientes especialmente patty la persona Que me eatubo ayudando a escojer los muebles. Estoy Muy agradecida por tanta amabilidad de parte de ella. Muchas gracias Bendiciones.

prices competitive; great selection in store. ‘same as cash’ financing; delivery team guys definitely knew what they were doing. great all around!

Edith was a great salesperson… patient and knowledgeable

I bought a bed and dining set, and both turned out to be poor quality. The bed frame broke within a year and the dining chairs are already loose and unstable. When I asked for help, they refused to repair or replace anything. On top of that, they pressured me into a crazy 36% interest plan. Bad quality, bad service, and unfair financing. I do not recommend buying here. High presure to close the deal on my wife .

It was a breeze

Never ever buy insurance for any item you buy from this store! Premium protection plan is a big Fraud 5 year coverage for $350 ! When it comes to getting claim open they always say some excuse that’s your not coverage. Biggest scam in this business. Do not fall for this insurance you will be sorry.

Great store,great service

If I could give zero star, I did it. I’m disappointed with the sofa bed I purchased. It makes noise, isn’t comfortable, and my foot once got caught under the back cushion, which seems unsafe. Although your team came once to check, they did not provide any support, and they said: it’s what it is..! despite the sofa having a 5-year warranty. After-sales service has been unhelpful, and I wouldn’t recommend this sofa to others since there’s no proper way to fix or replace it.

Sia our salesperson was incredible and patient and so sweet! The delivery men were also wonderful and arrived early!!!

Worst shopping experience ever! I spent nearly $10,000 on furniture and warranties, but they have no quality, no responsibility, no warranty support, and terrible customer service! It’s been a year since I made the purchase, and all I got was a waste of money. I honestly can’t wait for the day I can throw all this furniture away so I won’t have to see it anymore! Jacob at Ashley Canoga Park is extremely irresponsible and rude. Never buy from Ashley! No matter where you shop, anywhere is better than Ashley.

The worst place to buy from is Ashley!!! It was a terrible experience. After spending over $7,000 and even purchasing a warranty for the sofa and table and despite using a sofa cover and having only two people (about 150 lbs each) sit on it for a few hours a day the sofa started making noises. So I contacted Ashley, and they sent someone to check it out, but his response was that it was “normal” and that “there’s nothing he could do.” That was even though not even a year had passed since I bought it! And besides the $400 warranty I paid for, it should have also been covered under the manufacturer’s warranty! On top of that, I bought a real marble table, but after just one month of use, it got cup stains and started looking awful. Additionally, when we bought a bed and mattress, I also got a mattress cover, and they told me that I was entitled to a free extra cover that I could pick up anytime. But now, a year and a few months later, when I went back to Ashley to get it, a man named Jacob first said that I had already received it. When I said I hadn’t, he changed his story and said “you were only supposed to get one cover,” and when I reminded him that one was supposed to be free, he said “since a year has passed, you’re no longer eligible.” He was so rude and dismissive that I just said “never mind” and started to leave. As I walked out, he mockingly said “have a nice day,” and I replied “you too.” His female coworker (I don’t know her name) also sarcastically said “have a nice day,” which completely ruined our weekend and made me so angry my whole body was shaking. I absolutely do not recommend buying from Ashley to anyone. The quality is poor, they don’t honor warranties or promises, and their customer service is horrible. It couldn’t be worse.

Five stars for five star service from Edith and the manager. I went to idea shop and ended up buying a bed, 2 chairs, a bookshelf and two end tables. Helpful service, not pushy and now I can’t wait for my order to be delivered!

Very helpful fast and easy transaction .

Sofia/Sophia was very helpful as hubby and I were trying to find a couch that would work for our space. She checked in with us and was able to answer all our questions.

Excellent

Sales person was nice, but it was hard to get his attention when we needed it

I’m only give no one start because I have to to be able to post this review. The worst experience ever they belittle me and try to shame me. I came in and asked about chest drawers for my child and didn’t want to spend a lot of money, but I would’ve had to asked the sales person about a chest of drawers and how long it will take to get delivered Out told me that I’ll be looking for something cheap. We don’t carry that here. I told him that’s not the question I asked you I asked you how long would it take to get my chest drawers delivered and he said again look if you’re looking for something cheap we don’t have that here you’re in the wrong place. That’s the worst customer service and the worst feeling I’ve ever had shopping anywhere. I’ve been a customer of Ashley Furniture for over 20 years and filled up two house with a furniture and to be treated like that what’s the worst feeling ever I will never go back to Ashley furniture and I will make sure everyone I know knows what happened. The sales person was a middle-age man and the purchase Was on the 28th or 29th of August in the Canoga store. If I can give a negative review, I would, I would never return to Ashley the furniture again

Over 1 month delay on delivery after delivery had already been scheduled. Extremely frustrating, should have bought elsewhere

We were helped by Russell who was extremely helpful and knowledgeable.

Patricia was our sales representative. Very knowledgeable, efficient & courteous.

Salesman David greeted me as entered the store. He answered all of my questions about mattresses. I found a good Nectar mattress at an affordable price to be delivered on 9/2. I was pleased with the service and selection of mattresses.

Purchased a couch with chaise and matching chair. I was told it was a sectional. (I have a very small den I wanted to put the couch set in). The sales lady placed the order in the store. It was dropped off to my house and upon opening the packaging we discovered the couch was in one piece, not a sectional as we had understood it to be and that it would not even get through the den door. The sales lady repeatedly called the couch a sectional. We called Ashley to explain the misunderstanding of what we thought the couch was. But they refused to accept the order back or exchange it. Beware that once an order is placed in the store and is delivered, you cannot return or exchange. That is what they answered. They are not understanding and could not care. We are so furious and disappointed with this company as well as their customer service. We will never again shop at Ashley.

This company and their furniture is absolute garbage. I bought thousands of dollars worth of furniture all of which was delivered with defects and broken. The delivery guy cracked oneof the pieces and I have now spent weeks trying to get it replaced. More than half a dozen calls and probably two hours on the phone getting passed around and hung up on repeatedly. They have now tried to deliver a replacement twice and both of those pieces had defects. Their VIP service is an absolute joke.

Daniel was perfect! No pressure whatsoever but available to answer questions and provide assistance. The entire process was effortless and quick.

Very good customer service. No pressure sales, and great prices.

Very Accomodating Staff

Very disappointed with Ashley. I bought a dining table 45 days ago and they still haven’t sent the screws. I contacted customer service multiple times but nothing was done. They are extremely irresponsible and don’t care about customers. I will never shop here again.

Excellent & concentrated service. David was exceptional. You're lucky to have him & I equally as lucky for his service. Thank you, Faustina (Tina) Martinez

We walked in to Ashley store and we were greeted with welcoming smile. Patricia was very helpful and friendly. We got what we were looking for at a great price and delivery will be in 2 days. Excellent customer service. Thank you.

Patricia was amazing she really helped us out. My wife and I are thrilled.

When I went to pay for my couch and chair I was not made aware before hand that a protection plan was automatically added to the price.

Very friendly, patient and helpful

Very nice thank you

I received the difference color from I ordered and the driver told me I needed to go to the store when I refused to sign. I believed in what he said when I needed not to sign.

I bought a recliner for my mother at Ashley's in Woodland Hills. They had a great selection of recliners on their floor for me to try, with super fast delivery (a week) at very good prices. I generally don't go for warranties, but there is all encompassing, so I went for it. Edith, the salesperson was awesome; very friendly, nice and efficient. So far an all around great experience, next comes delivery, I hope that will go well.

Wonderful experience

Upon entry into the Ashley store we were awed at the great inventory and the esthetic layout of furniture. We were greeted by a pleasant sales lady ( Edith), she showed us the leather sofas and explained to us the quality of, cost and the functionality of the built in recliners, greatly impressed with all and as we were narrowing our choices, came in this manager named Saleema to help us out more, she gave us all the insights into our choices- that helped us on focusing for the best choice. All worked out in less than two hours, we decided and paid. The furniture delivery was wonderful as well and happened three days after the sale. The guys were very professional assembled the furniture quickly and did Not leave even a speck of mess behind. Having such a Good experience with Ashley- I happily recommend this Ashley store in Canoga park to all who are in search of good furniture at great prices

We bought furniture from Saleema Wajid. She was very helpful in explaining the fabric of the furniture. She helped us find the right furniture that we were looking for. She made sure the delivery was within a few days and the process was smooth. Once we decided on our couch, the process to finalize took a few minutes. I highly recommend going to Saleema to find your next furniture. Best of all, the prices were great.

Ashley Furniture has horrible customer service and very poor furniture quality. I ordered a sectional sofa and even paid an extra $500 for a lifetime warranty. Since the day I received it, the sofa has been making noises, it’s not normal for a brand-new piece of furniture to squeak like that. These kinds of issues usually happen after years of use, not right out of the box. I contacted their customer service and, after answering countless questions, they finally sent a technician. He showed up, made some excuse, and left without doing anything to fix the problem. It was a complete waste of time. I do not recommend Ashley Furniture to anyone. Honestly, you’d be better off throwing your money in the trash than spending it on anything from Ashley.

Bobby @ Woodland Hills/ Canoga park store was very knowledgeable and helpful, he made our shopping experience outstanding!!

The sale associated Edith was very lovely, kind, and patient. She made my experience in buying furniture very easy and gave me a lot of options online and in store. She showed me different types and very helpful. We ended up getting a dining table set and two couches with my children being chaotic. Recommend going to Edith!

They arrived on time, took great care of my animals, gave my cats a grooming session, and I’m really happy with their service. I highly recommend them to everyone!

Sia was very helpful. He made our experience wonderful.

Luigi is very helpful & knowledgeable.

We had a great in-store experience with Sofia and Saleema — they were truly kind, patient, and helpful, and we appreciate their excellent service. However, it’s now been almost a month since our purchase, and unfortunately, the screws for our dining table were missing upon delivery. We’ve followed up twice, but they still haven’t sent the missing parts. As a result, our dining table is unusable, and this is what our home has looked like for weeks (see attached photo). We’re very disappointed with the delay and lack of resolution.

Personal service, attention to our needs

Excellent service. Delivered on time and set up was a breeze. Thank you Jacob and Vaughn for making the experience quick, simple and extremely convenient.

Great service, great buys

Very happy with the purchase for my daughter’s new house. Not thrilled with the extreme pressure to purchase the extended warranty. It was way overboard. I had to tell not only the salesman but his manager also no about 5 times. Aside from that it was a nice experience.

No ready stocks to deliver

Amazing customer service!!!!!

Got the best deal for our new couch and rocker/recliner.

Don’t buy from here they try convincing you to buy stuff told me that prices were going up tomorrow because of the tariffs so I’m getting good deal that was a lie then the bed frame comes and it doesn’t even have slacks and there is a big chip on the middle of the head board and they don’t take returns and they also haven’t even gave me slacks for my bed frame I paid $500 for

My plan was to only go look at mattresss. Yet , Edith introduced herself to me. She allowed me to shop around before asking me if I had any questions for her. Of course I had a few questions. She answered like a professional sales representative. She explained everything about the mattress I was interested in. At the end of my visit to Ashley, she informed me of everything I needed to know if I purchased this item. Well I gladly made my purchases Delivery was supposed to be delivered in two separate orders. Edith made sure it happened in one delivery, one day. Edith, you are awesome, keep up your fantastic service. If I am interested in another purchase I will be looking for you to assist me.

Sale manager were helpful. Thanks

I was very happy with the service at first. Then the delivery came my chairs came looking very nice but not The Beauty that I saw in the store. The pillows were missing 😕 I called about the missing pillows and was told "Oh the pillows that were on the set doesn't come with it" and no you can't purchase them separately. The pillow is one of the reasons I made the perches. No I wouldn't tell anyone to shop at Ashley furniture Oh and yes the sales person told me they came with the pillows.

Bobby was awesome! Very helpful and understanding of my situation and found me the perfect couch 🤩

Great friendly service. David greeted us when we first came in and directed us to the correct area in the store. Before bombarding us with a sales pitch, he allowed us to look. A bit on our own, then followed up. He was attentive, showed care and empathy. Go in and see David to take care of you for all your furniture needs.

I HAD A WOUNDERFUL EXPERIENCE SHOPING FURNITURE AT ASLEY STORE ON CANOGA AVE.THE SALE PERSONE "LUIGI" WAS VERY ATTENTIVE, KNOWLEDGEBLE AND RESPECTFUL. I RECOMMEND TO SHOP AT ASLEY STORE.

Bobby was my salesman and I found him to be very patient and kind. He gave me all the information I needed to purchase the couches I bought.

I had an amazing experience at Ashley Furniture! I came in to buy a few pieces for my new home, and from the moment I walked in, the service was outstanding. Russell helped us throughout the entire process. He was kind, patient, and took the time to answer all of our questions and concerns. He truly made us feel heard and supported every step of the way. I am truly so grateful. I also want to give a big shoutout to the manager, Jacob, who was just as incredible. He made sure everything went smoothly and was so welcoming and professional. You can tell he really cares about his customers and his team.

Vaughan gave very good 👍 👌 👏 🙌 😌 service.

Great experience very knowledgeable duo of David and Jacob, thank you guys looking forward to my Bugatti mattress lol

Helpful staff and easy ordering

The team at Ashley HomeStore in Canoga Park went above and beyond! Incredible service and support — I’m so happy I chose this location!

Sia @ the Canoga Park Ashley Home Store was a very helpful Sales Associate! Was able to match online pricing. Very honest with Beds and Outdoor furniture! Went the extra mile for my preferred delivery day!

Jose and Israel were professional and friendly. They made sure couch was yo my liking and cleaned up after themselves.

Great service from the sales person to the delivery driver, very happy.

Knowledgeable and patient sales rep made our experience pleasurable. Led to sale!

After going to another big name store several times and finding nothing my friend was happy with we walked into Ashley and found everything we needed in one visit. Philip was amazing. Looking forward to enjoying the new furniture

Patricia was knowledgeable and worked with us till we chose something we were happy with. Very attentive to our needs. We're coming back for other furniture but can't wait to receive our leather media chairs!!!!

I have only visited this store three times - the first time I bought furniture, second time I went to hunt for more furniture and the third time I bought it. I was approached by Edith the second time and the third time I was helped by Edith, the regional manager and the store manager and the reason I even bring that up is because the customer service I got from ALL three were amazing. They made me feel welcome and comfortable and at home. I will be shopping there whenever I am on the hunt for furniture! Also, it helps that the store manager is a veteran like myself so that is always a plus for me! I would definitely recommend this store!

Do not buy because they have no accountability. After buying three weeks after buying in cash, they were supposed to send it to me and my order was incomplete and they said they forgot and for several days now, wherever I call, no one is responding. Please do not buy. This store was my worst experience.

David was very helpful and knew exactly what we needed. I'm looking forward to having the furniture delivered.

Excellent service. Prompt and courteous💖😃

We bought a three piece sofa set , as well as two end table and matching coffee table . The sales persons main focus was to sell us a 5 yr insurance plan . We were told the price for this ins policy was reduced from $719 down to a little over $300 so we caved in and approved it . Once we left the shower we looked at the receipt and noticed we were charged $698 for it . We feel lied to and are considering cancelling the entire order as a result . A shame . Now that we’ve lost the trust of the sales rep we feel like everything she told us was a lie . It shouldn’t have to be like this . Again A shame .

Vaughn, our sales person listened to what we wanted, knew where things were in the store and pointed out everything. The next dahy Vaughn was not there but another salesman expedited the sale, gave us some money off.

Worst experience we have ever had in terms of purchasing home furnishings. Now I will have to say that the actual product we purchased has been great ( Dining table and Chairs) but this is really just a warning to all those potential clients out there....be careful when using Ashely backed financing through Synchrony Finance. Ashley staff mislead us in to believing this was interest free for 12 months when in fact it was interest deferred for 12 months. As we set this account up online with Synchrony we thought we would recieve a letter in the mail or email letting us know the promo period was ending and to expect interest to start being charged or to pay off the remaining amount......what actually happened was after the 12 months we were charged the entire deferred 12 months of interest. We raised a case with Ashley direct but they informed us that this had to be raised with Synchrony. We then raised a case with the bank but were told that we raised the case 5 days outside the 30 day grace period and were responsible for the full amount....this amount was more than the initial purchase. Now I admit we did not keep a close eye on the account and are partially responsible but to have nothing done to help us...we will never use Ashley or Synchrony again Please just read the fine print and do not fall victim to this sales tactic Thanks

Very professional. High quality. Good selection. Knowledgeable staff.

He was great.

Love the no pressure sales associate who helped me. He let me do my thing and answered questions when I had them. Waiting to get our couch but very excited for it! We went with a double chase white frantic couch and brown round coffee table.

Quick and fast setup. Good stuff wood material on the desk.

While we haven't had problems with the tables we bought, the dining chairs are falling apart after just over 3 years of adult only use. It is one thing to need to tighten the underside (though the holes are already stripping underneath), but the backs of the chairs are now failing. Absolutely shoddy work.

Excellent service….Patrice was very helpful.

Don't buy here! They don't have furniture in store! You end up paying more, and no one is available on the phone! Your item arrives days late, worst service ever.

(Translated by Google) The person who took care of us was very patient with us and helped us a lot. I really like all my furniture is from Ashly and they have had a long life. Mrs. Patricia helped us a lot. Thank you. (Original) La persona que nos atendio bien paciente con nosotros y nos ayudo mucho me gusta mucho todos mis muebles son de Ashly y han tenido larga vida la señora Patricia nos ayudo mucho gracias

Wonderful experience!!!

Vaughn was very nice and helpful with assisting me ordering a couch. The process was very easy and i am planning on ordering more furniture with Vaughn very soon. He was wonderful.

The Ashley store in Woodland Hills on Victory Boulevard is the best store in the valley. Sales rep. Vaughan Ingram provided excellent customer service. He took the time to respond to our questions and helped us compare the features for the reclining sofa that we were buying. We had liked a color for which there was no reclining sofa on the floor. He helped us search it on the online big screen catalog available in the store. He was also able to get the best price and deal.We are now waiting for the delivery. We had visited other stores and none of them was even close to the customer service that was offered here.

Great customer service! David was very helpful and the store manager 5 stars

Great customer service and has a lot of great options in their inventory. Ask for Lizandro, very knowledgeable and helpful!

I was extremely satisfied with the customer service that we received from Sia. It was a great experience and I really appreciate how much time he spent with us picking out our furniture and allowing us to try out some of the mattresses in the store my daughter and I had a great time.

I had an extremely disappointing experience with Ashley. It’s clear they don’t prioritize their customers. I initially lost my credit due to misinformation from the store. After months of persistent calls, they finally reissued the credit. However, they then used this reissued credit for someone else without my consent. When I raised the issue, their response was dismissive—they simply said they couldn’t do anything about it. This reflects poor management and a lack of accountability. I would not recommend this company to anyone. 👎👎👎👎

Ashley Woodland Hills has friendly experienced professional sales people. Our sales person spent lots of time helping us appreciate what the various mattresses offer and was patient while we tried them out and eventually felt confident to make our choice. We had an equally good and informative experience about a couch we also bought. Nice atmosphere all around!

Poor management, talked to one of them I called the store asked for store manager he said his name is Philip. He couldn’t even try to help , I didn’t expect that from Ashley stores. I had issue with the delivery, I will never buy from poor customer service company again , suppose to be 0 customer service

They were friendly and answered all our questions

Great experience!

Good friendly service

Placed an order for a chair in August & they kept calling me with a date change for delivery. Finally in October & 4th call for delivery change, I cancelled the order, requested a refund & went elsewhere!

Great help Customer service

Customer service was fine, but they gave us the wrong info about the return policy. They indicated there would be a restocking fee. Unfortunately that wasn't the case. As soon as we decided the furniture did not work for our needs, they informed us there were no returns! At all!!! It was extremely disappointing. I mean they should at least have a 30 day return policy. We felt cheated for sure.

What impressed me was how knowledgeable and eager to salesman Lorenzo was to inform me of the most cost effective way to make a purchase within budget, I learned that furniture that has been on display for a predetermined period of time, meets the criteria for being sold at a significant discount, and I was able to get several quality pieces that gives my place great eye appeal. The only draw back I had in the transaction was the inconvenience of having to arrange pick up and delivery of my furniture, due to Ashley's policy the only furniture from the warehouse will be delivered, but in store items are the responsibility of the consumer. However,the discounts on the furniture fortunately served to equalize the cost of delivery, so it was accommodating for my budget. Their team makes the purchasing experience, comfortable, and rewarding the salesmen make you feel valued. I require the use if a wheelchair for mobility they took myvspecieal need into consideration as we toured store and assessed the options, to determine what would best suit my needs.

Nice people, good selection of mattresses, easy delivery of the mattress to my apartment.

I was at the store with the purpose of getting a coffee table The selections were several and we made a choice of one with a marble top The sales associate was very helpful and professional. Thank you

Great service provided by the technician Morgan Williams

*1/5 stars - AVOID ASHLEY HOME STORES AT ALL COSTS* I am writing to express my utter disgust and frustration with Ashley Home Stores' delivery service and customer support. 20 days ago, I made a purchase from the Canoga Park location, with a promised delivery date of September 20th clearly stated on the invoice. What followed was a never-ending nightmare of broken promises, lack of communication, and appalling customer service. The delivery date has been changed FOUR TIMES, with no explanation or apology. Every time I call to inquire about the status of my order, I'm given a new date with no assurance that it will actually arrive. To add insult to injury, I've never received a tracking number or any updates on the delivery process! But the cherry on top of this disastrous experience was my encounter with Anna, the customer service representative. I've never had the displeasure of dealing with someone so rude, unprofessional, & dishonest. When I asked to speak to the store manager or supervisor, Anna put me on hold for over 10 minutes, despite knowing that the store was NOT EVEN OPEN YET! She then came back on the line & told me that the manager was "busy with another customer". Are you kidding me?! The store isn't even open, & she expects me to believe that the manager is already busy with another customer?! , she raised her voice when I questioned her, & showed zero empathy for my frustration, & what's even more egregious is that after each call, Ashley Home Stores claims to allow customers to provide feedback & reviews. However, Anna deliberately kept me on hold for an extended period, preventing me from sharing my feedback. When I requested her to hang up so I could be transferred to the feedback system, she ignored my request & continued to keep me on hold!! It's clear that she was trying to silence me & avoid accountability. Anna is not equipped to handle customer service & should not be representing Ashley Home Stores. 20 days have passed since my purchase, and I still have no idea when I'll receive my item. The lack of transparency, communication, and accountability from Ashley Home Stores is staggering. I demand better from a company that claims to value its customers. *DO NOT SHOP AT ASHLEY HOME STORES* unless you enjoy being lied to, ignored, & disrespected. Take your business elsewhere, where customer satisfaction & timely delivery are actually priorities. *UPDATE*: I will be taking my business (and my complaints) to the Better Business Bureau, Yelp, & every other review platform I can find. Ashley Home Store, you've lost a customer & gained a vocal critic.

horrible quality. Also scam you into buying protection plan. When you call the protection plan people they say it is not cover.

Love their furniture, easy process, quick delivery!!

David was helpful and great , not pushy which made our purchase stress free. Thank you for our new couches!

Marshall and Philip were awesome, very helpful from the time I came in til the time I left. Thank you guys so much.

Great service with no pressures to buy. Good variety and pricing. We ended up buying from this store after researching many stores in the area.

Our experience with the delivery team was the worst ever. They are tricky people and you need to make sure that they do their job properly especially making sure nothing is lost. Another is making sure to check that everything is properly assembled and if anything has problems make sure they fix it on the spot. We had one damaged part, at first they wanted to assemble it first before doing the 2nd bed. The 2nd team was even more horrible. A team of 3 came, and a couple of screws were lost. They checked their truck and talked with one another, and then told us that they found it and fixed it. But at the end when they left, we checked everything to make sure but we found out they lied to us. Remember to make sure to check everything part by part. They didn't find the correct parts and enough to finish the assembly of the bed. One part did not have any screws at all, and another had a loose screw.

We had an excellent experience with this location. A lot of options to choose from. The store is super clean. Saleema who helped us, was very welcoming and very knowledgeable. She helped us choose a bed/mattress and patiently answered any questions we had. She knows what she was doing and helped us complete our order. She provided the best customer service. We would love to come back soon! Our #1 option to purchase home furniture because of her. If anyone goes shopping here, please ask for Saleema.

I visited this store several times before finally deciding on my purchase. Once I decided on the chair I wanted to purchase I called the store and spoke with one of their salespeople, I ordered the chair and paid the same day. I received a confirmation that the charge was processed and I was told that I would receive a call the day before delivery with my delivery window - it was a 2 week wait. On the day before delivery, I never received a call, so I decided to call the store at 4:59pm to get my delivery window for the next day and I was told that their Regional Manager canceled the order! I never received a call and asked why was it canceled?!, I never received any notification whatsoever! I was never told why it was canceled. Arrangements were made to have someone stay home that day to wait for the delivery. I spoke with the manager the next day and again I did not receive any answers. Customer Service was terrible! I was informed that there was a problem charging my card, but I was also told that I was refunded on my card, SO THERE WAS NO PROBLEM WITH MY CARD!!!!! CUSTOMER SERVICE IS TERRIBLE. I went elsewhere and purchased the same type of chair with a lift for cheaper and better quality. This establishment will never see me again, it's left me extremely disappointed in their customer service.

Poor customer service , No return and exchange policy .

Lizandro was an absolute angel assisting me with getting my desired furniture. He was extremely attentive, knowledgeable and helpful. I would recommend his services to anyone searching!

Went to Ashley’s furniture, unsure of what I really needed as I just moved and wanted to get a fresh new look for my home. David was my sales associate and he was extremely knowledgeable about the products, and patient throughout the sale. I could be indecisive and he was very helpful by showing me several options and helping me choose the best one. Thank you to David and to Salema for helping me get the best of the best!

Ashley has the worst return policy. Customer service , delivery service, technical service, all are terrible. I told their technician , who came to our place, I would put a review on internet to share my experience with others, he said Ashley company pays the servers to remove negative reviews. 🤨 Please please go to IKEA instead. Trust me.

I was very disappointed with Philip the store manager at the Canoga Park location. He had promised us that he would give us the 5yr financing however when we went to the store this week he said that the previous manager that has gave us the discount was no longer working for Ashley and was let go two days ago. Only to find out that the manager (Lee) he was talking about was let go on Feb (few months that ago). He made up the story completely. He then walked out of the store without resolving the issue. Luckily the sales manager Saleema was on site and was able to sort out the financing issue for us and complete the order. Thank you again Saleema for your superb customer service.

I had a great experience with purchasing a few items from Ashley’s furniture store. I was greeted by Philip to help me find what I need. He was very patient and helped me through the process, Vaughn helped me with the end of the process with purchasing my items. Terrific easy process! Can forget about Isabel, she was great 👍 overall I had a great experience with all 3 of them they had awesome customer experiences! I would definitely refer my family and friends,

Amazing furniture and super clean location. My brother was interested in one item in particular. Marshall and Phillip went above and beyond to accommodate his needs. Such a pleasure.

Sis was very helpful and knowledgeable.

(Translated by Google) The seller Patrica is very nice, very kind!! But the manager has horrible manners and mistreats her workers. I witnessed how she shouted at the saleswoman who was helping me! (Original) La vendedora Patrica muy linda muy amable!! Pero la manager es horrible los modos y maltrata a sus trabajadores fui testigo como le levantó la vos a la vendedora que me estaba ayudando!

Sales professional David is cordial, solution oriented and a pleasure to work with. Even if some merchandise didn't pass muster upon delivery, David was super responsive. Ask for him at Canoga Park!

David and Phillip were exceptional and got me the best deal! Overly happy about my sofa purchase and highly recommended

I want to thank Patricia Canoga Park She did a great job helping me buy a new sofa, coffee table and counter chairs She helped to match every piece of furniture Patricia is very friendly, professional and has a great taste I am happy to be your customer

Patricia was very nice

Very helpful staff and good selection of couches

Allen was a very professional and friendly associate.

Excellent customer service!!!

David was very informative and helpful . Salema and David are went above and beyond to help me with my furniture needs

This place was so wonderful! The manger was a great help and gave us a great deal. Allen was another guy that helped us pick out our dream couch!

My recent visit to Ashley left me thoroughly disappointed and frustrated. As a parent who enjoys sharing moments with my under 10-year-old child, who happens to have a sincere passion for furniture, I had hoped for a pleasant experience. However, our visit was marred by unwarranted treatment. Despite my child's well-mannered behavior, we were abruptly asked to leave the premises, citing alleged misbehavior. I can assure you that my child is always on his best behavior, and he even goes the extra mile of ensuring the recliners are returned to their upright positions. The most disheartening part was the lack of understanding from the staff and their refusal to provide any meaningful resolution. When I requested the corporate phone number to address my concerns, I was merely provided with the store's contact information, which was incredibly unhelpful. As a customer who values courteous treatment and respects the rules of establishments, this experience was utterly unacceptable. I had hoped for a welcoming environment where families could explore and appreciate furniture together. Sadly, Ashley fell short of providing that. I sincerely hope that management takes this feedback seriously and implements measures to ensure that all customers, regardless of age, feel valued and respected during their visits. Until then, I cannot recommend this store to fellow furniture enthusiasts seeking a positive shopping experience.

Tony and Lizandro were very helpful! They provided awesome service.

Luigi was able to help us with our bedroom purchase.

BE CAFEFUL! Good if you don't have an issue with anything you bought. If they send a damaged item, you're going to be fighting CS for a return regardless if you contacted them about it in the 3 day window. Went in to buy a bed and It was a pretty good experience except that the sales guy said that they take care of delivery and setup. I don't know what he was talking aboht, it cost $400 for delivery. 5 stars if the salesperson was direct. Edit: After the beds were delivered I was assembling one of the desks I bought. Found wood cracks, chips, black touchup done with some sort of marker, and the holes didn't align so nothing fit. Wanted a refund, not a replacement. Unfortunately, after spending more on beds than I did on my first car (by a LOT) they don't want to refund us for a damaged item. They offered a "one-time, courtesy replacement" when all we want is a refund. So it's now come to the point that we're likely going to just return the entire order and go someplace else. When this gets resolved I'll update this review either way. Edit 2: Customer service is now saying that they may not accept the damaged furniture as a return because even though we contacted the store and Customer Service about the damage within the 3 days the return wasn't started, even though that's literally the reason we contacted them. Spent $21k and will never go back, huge mistake.

Manager Saleema is the best there at Ashley she helps a lot Ask for Lizandro also for more information about furniture he is the best

Patricia Saleman was amazing! She helped me get a sofa set and a mattress. She was very helpful, and took the time to explain everything in detailed. She was also very friendly and kind. If you go to Ashley’s in canoga make sure you ask for her!

(Translated by Google) Patricia and Sallema very friendly, good attention (Original) Patricia y sallema muy amables buena atencion

Amazing customer service. Great team and everything was flawless. Manager even made sure that the pick up was done before the store opened.

Excellent service. Great selection of furniture. Terrific quality. Clean store. Awesome sales people!!!

Patricia and Saleema were very nice and very helpful. We really appreciated their hospitality.

Edith & Saleeme are absolutely amazing and helped me get my dream bed! They were so helpful and patient with showing me all the mattress options and bed frames. I came in and left with a new bed and I’m so excited. This place has it all and it’s affordable and good quality! Thanks so much!!

Saleema & Marshall were extremely helpful with their knowledge of the products & making my purchase easy. I love my new patio set & and I can't wait to use it. I've purchased many items from here before, including my dining room set. I will definitely be back in the future for other furniture purchases I may have.

Great customer service and very helpful,good discounts. Specially Saleema & Patricia were wonderful.

Luigi V was very professional and helpful. We purchased a sectional, accent chair, and 3 bar stools. Very pleasant and satisfying experience.

The store had a great selection of furniture to choose from. I was greeted by Lisandro, he showed me around the store and was extremely patient (giving me time to think about my options) and helpful overall. Instantly, I fell in love with this sectional. During checkout, Saleema was generous and offered to work with me regarding purchasing warranty. Great experience :)

My salesman {David) was extremely helpful and very knowledgeable. He made my shopping experience very easy.

My salesperson (David) was extremely helpful and knowledgeable. He made our shopping experience pleasurable.

My husband and I came into Ashley’s after having an extremely frustrating experience at Crate & Barrel. We were introduced to Luigi who was more than amazing. For my husband, he gets really thrown off by pushy floors men and Luigi Not only gave us plenty of space, but was attentive to us and our needs and exceeded all expectations. We were able to buy a whole new living room set and outdoor set without having to put any money down not only that, but they also gave us a discount. By far the best experience I had furniture shopping. I usually get really anxious and stressed out but now I know to only come here to buy furniture Thank you Luigi for everything!!! Be sure to ask for him and tell him the Malcom’s sent you 😉

Went in for a mattress and the salesperson was very helpful. They even matched the price to their website. I also bought 2 bedroom sets from there before and also a great experience.

Thank you to Angeles for helping us out in choosing a brand new couch! She was quite helpful and patient with us as we were a little indecisive in choosing one that best fit our needs. She was very insightful in helping us choose the best one to fit in our apartment. Not only that but she was very kind and had an amazing smile and attitude. Definitely coming back to this store to finish furnishing our home! Thank you again Angeles!

Excellent customer service. My Ashley representative was very knowledgeable about your products. He was very nice, and respectful. A pleasure doing business with him. Thank you very much. Gold Star service for sure!

(Translated by Google) A month ago I bought a mattress and a mattress protector, they told me that the protector would be sent to me and I never received it, they never sent me a tracking number or an email informing me that they had sent the package. I wrote to them, they told me they would solve it and they never contacted me. A week later I spoke to them and the person who answered me very abusively told me that the problem was not theirs, that the problem was with FedEx when they never sent me a routing number or an email, nor did they inform me that FedEx would bring it. They want to blame FedEx when they should be responsible for informing the customer about their purchases And have kind and trained people to solve problems. They treat customers badly after you have already made the purchase. The worst customer service experience. (Original) hace un mes compre un colchón y un protector del colchón, me dijeron que el protector me lo enviarían y nunca lo recibí, nunca me enviaron un trac number ni un correo informándome que habían enviado el paquete. les escribí, me dijeron que lo resolvería y nunca me contactaron. una semana después les hable y la persona que me contesto muy abusiva me dijo que el problema no era de ellos que el problema era de FedEx cuando nunca me enviaron un numero de ruta ni un correo, tampoco me informaron que FedEx lo traería. Quieren culpar a FedEx Cuando ellos deben de ser los responsables de informar al cliente a cerca de sus compras Y tener personas amables y capacitadas para resolver problemas. Tratan mal a los clientes después de que ya has echo la compra. La peor experiencia de servicio al cliente.

the worst the worst the worst never go here the sales person Frida was so rude !!!!!! never go here

We were greeted warmly at the door and directed to the area where we could browse for the item that would meet our needs. Check out was easy and quick

Wonderful fragrance event here at Ashley today! Had fun making a new scent, can’t wait to try it on! Nicole and Sanae were great hosts!

They had an AMAZING workshop where we could customize our own perfume. This was so generous because it was completely free. I’m really hoping they have more of these in the future.

My mother and I participated in a wonderful fragrance workshop and created personalized perfumes with Sanae. Great activity that brought the community together. Beautiful store as well!

One of the best experiences! Saleema and Marshall made this the best experience of shopping for a mattress. They were so patient and made sure to answer all of our questions. By far the best Ashley’s furniture location with the BEST customer service. Thank you for your help and guidance! We will Will definitely come back to them for any future Ashley purchases!

Saleema and Marshal were so patient with us! We changed our mind maybe 15 times on which mattress we want and they stayed patient with us explaining everything we needed to know about each mattress. If anyone needs anything from Ashleys furniture go to Saleema and Marshal! 10 stars if I could.

DO NOT BUY THEIR WARRANTY IF YOU ARE MOVING WITHIN THE TIME OF THE WARRANTY. We moved during the epidemic and lost our warranty. We are ready to get furniture again, and my wife said no to Ashley. I paid for warranty service so that she could be helped while I was abroad. She called twice, and the gangster ladies told her she had nothing coming and would have to pay for services. Customer Service should assist and offer options and not be annoyed or having a bad day while not displaying any patience for a client who does not speak your favorite languages! You managed to get her Farsi help while buying, but Customer Service was all gangster when she called for warranty. When they sold us the warranty, they never said that it will be canceled or void if we moved. I understand that it may be in the little writings but who reads all the little writings, when the sales rep tells you that everything is covered for the warranty period of time you are buying? They should tell you this important piece of the warranty along with the rest and not use this to void warranties and refuse service. It's been a couple of years, but this review was well earned by Ashley, they could have offered something instead of telling my wife that the warranty is void because of our new address. She was with babies in the home while I was abroad and out of the state. Every time I asked, she said everything was OK, and last week, she finally told me about how she was treated. All because I said, I think it's time to go to Ashley! AVOID THEIR WARRANTY! THEY ARE DISONEST AND WILL ABANDON!

Patricia from Conoga was fantastic. Kind, patient, and very knowledgeable. She moved furniture around for us to make sure we could see ourselves in our new room. A+ service. Highly recommend.

Patricia and Salema were so helpful and made the process so seamless and enjoyable. We started with a new couch and came back to order another bed frame and they helped us to plan our whole delivery! Kind, easy-going, and fantastic. Thank you!!

What a horrible experience with our purchase and delivery. LUIGI VARGAS sales rep promised a service, included the complimentary service on our written invoice and then when we didnt get and inquired about it he said the service is "not mandatory" Avoid LUIGI VARGAS at this store or better yet avoid the Ashley Store on 21301 VICTORY BLVD CANOGA PARK, CA altogether as each store is independently owned and operated; therefore, they set individual policies and rules.

This review is a warning about my bad experience with Ashley Furniture. Don't be fooled – my time there was not good. We bought a dining set, specifically wanting chairs in a certain color that weren't in stock. The salesperson helped us pick a color online, but things went downhill from there. When the furniture arrived, the chair color was totally different from what we saw on the computer screen in the store. We weren't sure about keeping them, but the delivery person said Ashley Furniture would exchange them for a different color if we weren't happy. However, when we tried to switch it on the same day, the sales manager, Salima, said no exchanges were allowed, going against what the delivery person told us. As a repeat customer, I was upset. I didn't want money back – I just wanted to swap the chairs, but they flat-out said no. Their customer service is terrible, especially after you buy something. Even the person who sold us the furniture didn't bother to call us back. Watch out for Ashley Furniture – they act nice when you walk in with eager sales people at the door, but if something goes wrong with your order, you're on your own. Save yourself the trouble and look elsewhere for furniture.

Excellent customer service. Great prices.

Saleema and Lizandro were very helpful during our purchase process! This is the second time we’ve been to this store to make large purchases for bedroom sets and we couldn’t be happier with the furniture and the service. Highly recommend!

Saleema & Edith were amazing and extremely knowledgeable. Excellent customer service!!!

Edith and Sara were wonderful sales associates. They really helped me find great accent pieces for my office and studio. Very helpful and very knowledgeable.

The Ashley’s furniture in Canoga Park has the best customer service and Patricia and Saleema have been very welcoming and very helpful.

Sima was extremely patient and knowledgeable throughout the entire purchasing process.

Great experience, Luigi was very helpful!

The staff were very helpful and knowledgeable, they do not follow you around, they let you look around but if you have a question/need help, they are nearby to assist you.

Patty and Saleema is amazing and help me in choosing my sectional 👍canola park

Saleema and edith amazing surrb

Came in looking for a specific table set, Luigi got me right at the door, showed me the table and night it working minutes! Great customer service!!!

Walked in, looking for a bedroom set was greeted by Patricia, she was very nice and polite and helped me look @ all the different options they had to offer. Then we walked over to customer service counter and was helped by Allison. She was very knowledgeable and helped me look @ some of the items they had online.

Edith & Saleema were hugely helpful.. was a wonderful experience

Had such a great experience! Edith and Saleema were such a pleasure to work with. They were both very helpful and kind.

Allen / Saleema the best!

Fareedah was amazing she was very helpful, very nice also was saleema

Saleema and Patricia! Such a big help and so happy with their services!! BEST EVER

luigi was friendly and efficient with us. Not pushy and very informative on the products in the store.

Lizandro was wonderful at the Woodland Hills store, allowed us to wander around and was available when we needed him!

Great store and staff.

Patricia and saleema does amazing for finding me mattress I must say yes to canoga park.

Our shopping experience was amazing. It was not our first time buying from Ashley’s . Lizandro and Saleema from the Woodland Hills store were very helpful and friendly. They made it work for us. We will most definately shop there again. Thank you.

The staff at Ashley Furniture in Canoga Park is always so helpful and the prices are great. Luigi our sales associate was so kind and even assisted us in making the best decision for our purchase. My wife and I couldn’t have been more pleased with their service.

Hi purchased a bedroom set. The next day less than 12 hours later I changed my mind. The set was too big for my room. I paid with American Express which I got refunded . I also paid with $500 in cash. They said I would get a check in 7 days.I have been calling and calling now it’s 6 weeks later and still no check. I asked for corporate office number to get to the bottom of it and said they don’t have it. I just want my money back. The manager never calls me back either. Sad a big company like this is keeping my money and wasting my time to call. Help

David was incredibly helpful during my visit. I had a total of three bedrooms to furnish and he was incredibly patient throughout the entire experience. He kept me informed with delivery statuses and even went out of his way to follow-up after the delivery was completed. I would most definitely recommend the Canoga Park store time and time again.

Salima is the best manager. She helped me alot in chosing my furniture. Very friendly and helpful.

Salima is an outstanding salesperson whose expertise and helpfulness greatly enhance the customer experience. Her knowledge of the products she sells is extensive, and she is always willing to go the extra mile to assist customers in finding exactly what they need. Salima's friendly demeanor and willingness to listen make her a pleasure to work with. Her dedication to customer satisfaction is evident in every interaction, and she consistently exceeds expectations. If you're looking for top-notch service and expert guidance, look no further than Salima.

I recently had the pleasure of shopping at Ashley Furniture, and I cannot express enough how impressed I am with the exceptional customer service I received. From the moment I entered the store, the staff demonstrated a genuine commitment to ensuring a positive shopping experience. The sales associates, Saleema and Lizandro were incredibly knowledgeable about the furniture collections and took the time to understand my preferences and needs. They provided valuable insights, helping me make informed decisions without any pressure. Moreover, Saleema and Lizandra went above and beyond to accommodate my budget, offering creative solutions and discounts that truly exceeded my expectations.

Fareedah and Salem’s were extremely patient and helpful to us as we configured our sectional couch. Wonderful service!

Vanghn he was a eselent seller i can’t wait to resive my sofas thank you vaughn good job 😄

Beautiful furniture at great prices. The ordering was problematic: item on order that wasn't ever ordered, wrong color sofa on order, phone number input wrong. Delivery was good - within a few days. Wrong color sofa still has not been resolved after many days and unfulfilled promises of return calls.

5 stars for Salima who were so detailed and comprehensive. Realy loved the way she helped us buying stuff. Highly recommended!!

Luigi is as amazing super helpful

Luigi and saleema were very helpful on a very large transaction. Thank you

Vaughn and saleema gave me excellent service i will surely recommend this store to my friends.

Great service from David and Saleema.

Lizandro and Saleema helped us buy a new couch and were helpful with layouts/configurations and payment options. Super pleasant experience!

Great furniture spot!

Great experience

I worked with Allen to buy furniture for my new house ,great experience, and helpful guidance from Saleema,Thank youguys

Great selection but not outrageous price tags plus friendly staff. I need to say no more

I recently visited this store in search of a new couch. Allen was immediately attentive as soon as I walked into the store, let me know he was available for questions, and gave me the space to look around and take the options in myself (which I REALLY appreciated). When I was ready to ask questions, he was right there to answer them and even helped me put some options together based on what I was looking for! I didn’t buy while I was there, but I will absolutely request Allen when I return!

Boris was awesome no pressure and very patient. Explains everything very well. Selema was also helpful with getting the sale and credit finished.

Walked in to buy sofas. We couldn’t find what we were looking for but Saleema & lizandro. They both helped us make the right choice. We walked out the store satisfied and what we needed.

Saleema and Patricia went above and beyond with customer service. They helped me find the perfect sectional for my Living room!

I had the best experience at your store ,Boris was great very helpful and knowledgeable and Saleema was wonderful, thank you for Everything ..

Great experience in THIS ASHELY STORE. Thanks to Allen’s and Saleema. Quick in and out of the store.

Boris and Saleema were very helpful and provided excellent service. They were also very patient and knowledgeable as they answered all our questions. It was one of the best purchasing experiences that I have ever had.

Saleema and Lizandro were exceptional with helping unwind exactly what we were looking! Fast, courteous and friendly!

Great customer service and helpful sale staffs.

Great customer sery

My experience was wonderful! I definitely recommend this store!

Outstanding customer service, the team is fantastic thank you Saleema and Vaughn for such great customer service.

I can't put 0 stars but this is what they deserve to get. The worst customer service, I don't recommend anyone buy anything here.

Saleema is an amazing manager and Luiji is an amazing associate. They have helped me a lot.

Working with Saleema is amazing, she has excellent furniture knowledge.

Hello, I was very satisfied with the purchase I made at Ashley's furniture store in Canoga Park. Luigi the rep. was very attentive to my needs and helpful in purchasing my new couch. Thank you for all your help.

Visited this store to look at rugs for my place and it was not a great experience. Terrible customer service. The only nice person was a female sales rep I ran into while walking toward the rugs. I left after 5 mins and will not return. The rugs were overpriced so they did me a favor.

Great store, great people to work with.

So cool to see the store and that people thanks you so much

Sunday November 12/2023 my son & I visited Ashley Store in Canoga Park CA, We were assisted by Patricia, we ended up buying a full size bed and mattress for my sons room, I am writing this review you Thank Patricia for great customer service, front desk Lady which helped us with our payment, the store manager which gave us discount & all delivery crew for being on time. We had a very good experience & one very satisfied customer :)

I was here today dealing with the decorating need for the holidays and the store manager Leigh was incredibly helpful. He show me a variety of solutions a different price points. I can’t wait to come back and do more of the house. Definitely worth a visit his exceptional make sure and ask for him.

Luigi was very knowledgeable and helpful when we were buying a sofa sleeper.

David was very helpful, and worked with me to place the order as I wanted, and when I wanted, very happy that my couches were in stock, delivery will be soon, don’t have to wait months to get them.

Allen was so helpful!!

Ashley Furniture store helped me locate a few stores that had my discontinued bedroom set. I was so happy to be able to drive to get what I needed that they didn’t have. Nice salespeople always willing to help! I blight my bedroom set with Ashley Furniture! They are great! They ordered the night stand on line for me from the discontinued set I was have. Thanks guys! ♥️

Great customer service. Salesman was knowledgeable and friendly.

Edith was exceptional. No pressure to buy anything. Answered all my our questions. Extremely helpful and friendly! Was given a great deal and delivery is expected to be quick.

Alan did an excellent job helping us. Thank you.

Purchased a dining room table and chairs. David the salesperson was very good. Gave us the price up front and was able to answer our questions or asked someone that could help.

Patricia is a great

Went into Ashley’s Furniture Canoga Park and Luigi greeted us and was very helpful and answered all our questions. He is very friendly and we are very satisfied with his service. The dining table we bought is a quality set and are very happy. We will definitely be back for future purchases.

Waited a month for our couch and it didn’t even come can’t get a straight answer on when it’ll arrive

HORRIBLE EXPERIENCE. RUN THE OTHER DIRECTION. THEY HAVE NO IDEA WHAT THEY'RE DOING.

Knowledgable employee. Very helpful and pleasant.. Store was clean and inviting.

Very warm welcome. Edith was very professional and knew exactly what I wanted for the mattress. I thought that I didn't need a box spring under the mattress and she explained to me that I do need to have one for the support and she chose not to high because when I go to bed I want my feet to touch the floor because of my lower back. I will refer to friends especially at this location and of course to Edith also to the other people.

Amazing! The Canoga Park Staff is awesome. Particularly Gavin, the sales person that assisted me with my purchase. Gavin is very knowledgeable of the store’s inventory as well as kind & courteous. The mgr. Lee was very polite & helpful during my phone call the day prior to my visit. I will continue to shop at this particular store even though it’s quite stroll from my home :)) Thank you Ashley Canoga Park Staff for great customer support. I appreciate you :))

Patricia was the one who assisted my mother and I with both of our purchases. She was outstanding, kind and professional. Thank you.

Our salesman was great from the start! He was very welcoming and helpful when we had questions.

Amazing store with amazing people, the sales manager of this store Saleema helped me greatly and I am grateful for the service.

Lizandro was amazing and helped me make a decision in buying my new couch! He was super helpful and had amazing customer service. 10/10 experience!!!

Exceptionally friendly and helpful and supportive staff, especially "Ms Edith Rodriguez" from the Ashley Canoga Park Store, made my purchase experience outstanding. Thank you

Excellent overall

Thank you Edith for everything you’re the best. Can’t wait to see my rug

Edith was amazing! Thank you so much for helping with my purchase

Farideh is amazing thank you

Thank you Saleema for your help. Excellent customer service.

Easy, uneventful. I made a small purchase of a bed (no mattress) so naturally it wasn't terribly exciting for the sales staff. Not as engaging/ communicative as I would have liked, but not bad or rude in any way. It wouldn't prevent me from shopping there again.

Every one the was very professional

Don't order from here. I ordered a bed a month ago and it's still not here. Have gotten four different delivery dates and they keep pushing it back. Worst customer service. If I could give O stars I would.

We stop by for a bed frame and had a great time with Sales Associate Sia, and he was so great that we end up getting a mattress as well. Very professional and caring service.

Horrible experience! 4 men were standing in the store and I had to drag a tree and pillows all by myself! Not to mention I was the only customer in the store! I won’t ever go back to this store!

Dumb, I wanted to buy a mattress cover that they had at least 2 in stock but they wouldn't let me take it. They claimed it was a floor model and had to be ordered. It was in a box not out on display. Then when I agreed to have it delivered they had to set a specific date and will call the day before to deliver it like it's a piece of furniture. For heavens sake it was a box that I should have been able to carry out after purchasing. In hind sight I wish I would have just said forget it and purchased it somewhere else.

Ashley has great pieces. Unfortunately, they use UPS to deliver. UPS is horrible delivering certain items to apartments. The driver left my furniture outside on the sidewalk. I didn't get a phone call from UPS or from Ashley that the furniture was on the way. I purchased on a Saturday and delivery was the following Monday-the Ashley salesman said it would be delivered the following Wednesday. I'm so done with UPS. Ashley Furniture will not hear from me again if I need something delivered.

Decent selection and pricing. Associates were a little more aggressive than is needed for couch shopping.

Great customer service average selection. Everything was tore up. I don’t understand the designers why they have made all the furniture tall and they had no variety of colors. However, I gave it a five star review because of the excellent customer service and the fact that so far it’s more choices than your other furniture stores so since we have no other choice in furniture, I guess Ashley‘s furniture probably has the most choices than other stores

The store is well lit, easy to maneuver around. We picked out a recliner, marked at 50% off. We made a great purchase,were happy with the expense. Fareida helped us,and she is a great employee at this store. Thank you Ashley furniture store.

Gavin was very nice to work with on my purchase. He honored the price match for the item I purchased and even discounted the delivery when I first didn't want the white glove service. Overall a very good experience.

Great service . My trusted Advisor was amazing he and the Ashely store family went all out to help me . Thank you guys

My wife and I had been there one time during the week to look around. We were greeted by Boris with a smile, we were allowed to walk and explore without anyone hovering over us, it was refreshing. After doing research at other furniture stores, we came back specifically to see Boris. He was patient and very informative. Needless to say, we bought a couch and a loveseat. I highly recommend going there and asking for him.

Love this location. Everyone is helpful and ready to make a sell. Lisandro helped me but my bedroom, and he was knowledgeable about the products and attentive.

Went to the showroom to pick out a new mattress. Salesman Boris brought me right to the best deal was. I tried it out and I liked it right away. Tried a few more and they didn’t measure up. So I made the purchase 50% off and it should last me 10 years. Real good experience. Boris offered no high pressure whatsoever.

Had a great experience at Ashley's. I loved the looks of the items and our Salesman Von was the greatest! He was so helpful and very patient with us.

The sales staff was friendly, courteous and never pushy. I received the information I was seeking and had a very good experience.

Bought a mattress and the comfort quality was not as expected , had to contact Ashley’s multiple times so they can at least approve an exchange , after contacting them multiple times the manager Leigh was able to resolve the issue and was able to exchange the mattress . Employees need to be trained more as far as customer service , sale persons should at least have some knowledge of the products they sell so they can guide their customers to choose the right product !

I had a great experience with ordering a sofa on the phone with a representative. He was very helpful answering all my questions and concerns and got me a great price!

I am extremely happy with my home furniture purchases at Ashley HomeStore Woodland Hills. Great customer service and competitive prices.

Zara was excellent!!!! She helped me get my dining room chairs and dining room table replaced very efficiently fast and extremely nice!!!! Everything was done same day. She was kind understanding and helpful Ashleys furniture best hands down highly recommend !!!!

Me and my wife enjoyed working with sales person, she was very helpful and showed very good taste . She helped us with our choices and got good deal on our purchases. Thank you

We experinced the worst experience from this store. Their delivery drivers were rude, unprofessional, and condescending upon arrival. They arrived 30 minutes before my delivery window and threatened to not redeliver. When they arrive the driver was rude, and refused to put on shoe booties to enter my apartment. Even I offered to go to them stey still refused and dirtied the carpet to my new apartment. My entire home is furnished with Ashley. After this experience this will be my last time shopping with them. Next time Ill try a compeditor that will most likely appreciate my business and treat me better.

(Translated by Google) Super excellent. Good prices and variety of furniture for the home. (Original) Super excelente. Buenos precios y variedad de muebles para el hogar .

Great salesman very kind much better than the place next to next to Northridge mall not nice over there.

Delivered the wrong chair

The manager Mr. Lee was very caring and understandable, took his time out to hear about our issue and helped us come to a successful conclusion! Thank you again

Vaughn is the man! Anytime my partner and I go to Ashley's we make sure we find Vaughn. Cool dude with superb customer service. He's always so helpful and takes good care of us! Ashley's is our favorite place to furniture shop, great options and great quality.

Great selection. Free delivery is nice. Easy parking.

Nice place. Friendly people

Great customer service! Thank you very much, Vauhgn!

Friendly Sales. Vaughn was nice and proffessional.

I'm not pleased with their service. They don't have integrity.

Edith was very helpful and attentive. She made us feel very welcomed and showed us great options for what we were looking for. Great experience!

Takes hours of my life to pick out a piece of furniture, makes me wait weeks past the quoted shipping date for it to ship, then cancels order without explanation, then when called to ask about it, they hang up on me.

You need to have Wi-Fi in the store and a longer return policy for Xmas presents

Patt was realy good and make everything easy and fast

I am 100% a fan of Leah the store manager as he has a can do attitude and works to take care of the customers. Warehouse personnel are lazy with a bad attitude and nothing is possible with them. For some reason things are never delivered as promised and your fulfillment personnel just don’t care and never work around the problem and they lie to the customers.

Hi came to Ashley’s furniture in Woodland Hills today salesman Luigi is the best is amazing he definitely helped me out and I am extremely pleased I am will be coming back often whenever I need furniture always ask for Luigi

Great prices the register was taking so long she was busy with another sales person instead of letting me go. I had to wait for her. Too long for just a receipt.

Idk if it's just me, but every dinner table chair even with padding feels as hard as a rock. Also, the sales people demand they give you a card and it's very overbearing. Sometimes you just want to browse. I mentally prepare myself to fight the sales people off before I go in. Oh well... Nice stuff though

Patricia Castaneda, wonderful service and helped me out a lot. I appreciate her service big time !

(Translated by Google) Very bad attention I don't like it I bought a sofa and it broke and they don't want to change it, it will lower their credibility. not like me (Original) Muy mala atención no me gusta compre un sofá y se quebró y no lo quieren cambiar, les bajara su credibilidad. Not like me

We had a wonderful experience purchasing furniture from here. Special thank you to Gavin who helped us with our purchase and was awesome to work with! He is kind and considerate, and Ashley is truly lucky to have him. Thank you!

We drove around and went to three different stores. Our last store was Ashley. We walked in and were immediatg greeted by a very nice woman that guided us to the mattress section. There a really nice gentleman that came to us and reviewed with all of our options. He was knowledgeable and not pushy. We ended up finding exactly what we wanted and the price and service were great. They will be delivering it this week :-)

Sales people promise way to much. Scheduling delivery was combative. Never finance with Ashley's bank either if you can afford it. The experience was regrettable at best. My guess about the 5 star reviews...employees

This store has owed me a refund for an assembly charge that was not needed and I had to call corporate 3 times (because no one picks up at their store unless you are a potential customer for them to sell you something) and corporate had noted it for the store to refund me. I was told it would be handled. Lies. Months go by. I call the store and it goes to corporate again. I explain my situation and they see it still hasn't been paid. In fact, the store actually closed the note without paying me or telling corporate. So, I don't even show up as an open case or order. They have never been available when corporate has contacted them to connect me. Shady shady shady. I just want the refund I was owed. But they had to make this into an investigation and make me post a review like this. So don't go to this store if you want any kind of customer service or expect them to keep their word.

worse quality, worst customer service, purchase set of dining table and six chairs chairs started making noise and wobbling, take 4 months they send the technician for warranty, after technician come said most parts have to be changed, and now is another 5 mounts past and nothing happened, last mounts they send me $100 gift card, no warranty, no service, no customer aide, no parts, no exchange, no help, wasting my money and lost $1k, 🤦‍♂️🤢

Vaughn was friendly, knowledgeable and led us right to what we were looking for.

Excellent customer service!!

Love the way I was treated

Khan helped me find new furniture 🙏 He was very proffecional, nice and extremely helpful. Thank you Khan!!

Guy in the front desk did not even let me check out the place saying they don’t have any arm chairs. Suggested I visit home goods !!!

Great place. Thank you. Wonderful place.

Love it, very nice people, the prices reasonablen I but a reclainer cher set and a recliner bed too

Told me they had the bed frame in stock. Got an email confirmation that my bed was arriving on the date picked and a day before they called saying they need to reschedule because the bed frame was in back order. Ridiculous!

Brett helped us and so did the Manager Shady. We got what we went for and then some. Even saved some money in the process. Shady really did his thing to help satisfy our needs. Appreciate you Brett and Shady!!!

Great customer service, Kit helped us, she was patient and knowledgeable helping us find the right bed and mattress for our daughter.

Guy that was helping us did not know anything, he would just read the product description display on the table. Also prices are high and non-negotiable. Expensive delivery fees.

The worst service and sales experiences I've ever had. Don't speak with ANY sales rep or Trish. Saw a recliner in the store that looked/felt good in OCT 2021. Wanted to buy it and salesperson said it would ship in a few days. This was the start of a 6 MONTH battle to get one chair. The recliner did not show up at my house. I called Ashley to find out why. They canceled the order without telling me. The order delayed until mid November 2021. I wasn't happy, but waited. First week of November, called the store again to check status of the order. It has been delayed until Feb 2021. I got no notification for some ridiculous reason. I'm upset. I consider canceling, but decide to wait it out further. January 2022 comes. Call to check on status of order. Order has been delayed until April 2022. I go to the store. No one there has any idea about my order or any idea how to figure my issue out. I leave frustrated but need that chair, so I wait. Late March 2022 comes, I call to confirm the chair. No joke, chair has been delayed until June 2022. I call 10 different times to Ashley to get this issue resolved -- and ultimately replace the chair. One salesperson tells me to come into the store to pick a new chair, and when I try to explain that's not why I'm calling, he hangs up on me. I eventually reached the manager Leigh, who resolves my issue. I pick a new chair to replace the one that never arrived and it gets to my house in 3 days. This store will never get my business ever again because of how the process was handled. Disgraceful and deceptive business practices.

Literally worst experience I’ve had at a retail store, avoid this place like the plague

I bought a sofa bed here, so that should tell you something.

I thought the sales person was very helpful. Turns out we were overcharged for shipping, and the couch we purchased and convinced that the warranty would cover many things that it actually doesn't. So... I guess he was only helpful to himself. According to Ashley's own website, we were charged 300 extra for the couch and around 200 extra for shipping. Not very pleased to feel hustled like that.

Great customer service! Carlos assisted me and really took the time to help me locate what I was looking for! Thanks!

We had a wonderful experience here buying our bedroom/dining/living room set for our new home. We got everything we love with fair price. The branch manager is awesome. We love how transparent, professional, and pleasant he is. Most importantly, we can feel his passions for what he does. We highly recommend this place for anyone who wants beautiful furniture with fair price and great service!

We returned to purchase a mirror today & had another exceptional experience. Amal and the team were so helpful!

Don't be fooled by the "Manager Special: and other special discount. We have been shopping for some furniture and visited a few stores. we've found out that the same furnitures that were on sale in this place were more expensive that the regular prices in other stores. And they also had the audacity to claim that they are the manufacturers of these items while you can find them cheaper elsewhere.

Great selection

Never buy furniture by contract and financing their credit company charged you double for interest even though the sellers say no interest but don’t believe them I got furniture $3000 they charged me $7000 and nobody solve your problem and take care of your claim.

Unreasonable prices with no commitment to their delivery dates.

Patricia was very nice, helpful, and patient. I found out after we made the purchase, that the couch we bought was listed for $100 less on their website, so I'm disappointed that I overpaid even with the Presidents Day discount and another discount from the manager to give us the 5 year warranty "free". It was my fault, I should have checked online, but I was just tired of looking for a couch and wanted to get it over with. The computer stopped working while we were processing our transaction so the wait to check out was quite long, but I'm patient. They had to move to another computer, so the transaction entered the computer twice, we did not get charged twice, but they texted and emailed me twice every time and after calling to confirm I was only getting one couch, they still tried to deliver two couches this morning. We only took delivery of one. The delivery also showed up an hour before our 8am-12pm time slot. So we weren't ready for them and were still in pajamas, but the delivery guys were very nice, very quick, and courteous. I am unsure if we will return to Ashley for future purchases, I don't like being taken advantage of, and I feel like we were because they overcharged us. If we do return, I will be more diligent and research online before purchasing. I gave two stars because we were overcharged, they tried to deliver more than one couch even after I called about it, and the process took much longer than it should have.

Ordered bed frame from this store which was time critical as we were expecting guests. A day later, they called and said they are adding a complimentary memory foam pillow which I agreed to. Later they called and said order is delayed due to the pillow. And then delivered the wrong color of bed frame. Avoid this store.

The largest store in the Valley Area. Thank you Luigi for your help! We got really nice sofa with discount! Customer service is good, helpful and friendly. Happy Holidays

A huge thank you to Kate for being so courteous and making my first big furniture shopping experience so easy and memorable. Will be coming to her for any future needs.

Security guard didn't let me in not sure why, kept on making discriminating questions as if i didn't have a reason to be there

(Translated by Google) Until now bad experience. Today I have returned to make changes, everything is going well, the seller Karla is very kind. 12/12/21. (Original) Hasta ahorita mala experiencia. Hoy he regresado ha hacer cambios todo va bien, la vendedora Karla muy amable. 12/12/21.

Expensive

I just want to inform you we purchased something from this is Door we pay in full and we came back to pick it off the manager was very rude very mad and did not give us the merchandise and the only was disrespecting my wife and I and he canceled my order for no reason I would not recommend you go to the store to ,anybody very bad experience

Everybody here was very friendly and knowledgeable. It was a very pleasant shopping experience!

Salesperson was great and received delivery within 3 days. Delivery guys were awesome too! We are extremely happy with our purchase.

Our sales person LD was awesome! He was knowledgeable and funny.

The initial sales rep was nice, but the prices in the store are way over the online prices. When I went back to the store to discuss this, a very rude manager was talking up to me, trying to convince me to just walk away. They agreed to refund the difference after a while. They will also do everything in their power to sell you the 5 year warranty which I did not want, but they said they include for free by lowering the price of the furniture, which is way more than online to start with.

We loved our experience. Shadi is the best, he helped us with our purchases. We bought our bed and couch from Ashley and we love them. 👍🏻

They had a large selection. Moderate prices and helpful, friendly staff. I bought a coffee table. I had looked at several places, I had something specific in mind. I found it there.

Vaughn Ingram the sales guy gave me a great deal. This is my second couch through him. Happy with their service.

Boris was awesome, very knowledgeable and had us in an out very quick.

All I gotta say is if you ever go to this store, look for Boris. He will guide you and help you in anyway he can. He went above and beyond and for that reason I will consider going back if I ever need furniture!!

Great selection, quick delivery time and friendly, helpful employee

Terrible quality furniture! We bought a couch and two matching chairs. Although we hardly used them, in three years, they look like a disaster. The customer service is not any better than the furniture quality.

Attentive sale staff

Helpful staff and amazing prices. Seriously, the prices were ridiculous

Mr. Jacob Williams provided excellent customer service and store supervision. I like this store!

One of the best customer service !!!

Would not suggest anyone go to this location.We placed a order for a couch with Reneta who was very helpful.Once we go to close out the purchase of the order we were told that couch would take 4-6 weeks to arrive due to Covid and that it needed to be built In Wisconsin.The couch showed up with two end pieces ,and no center attachment.The delivery associate said that the rest of the couch was on its way.When we called to confirm the delivery of the rest of our order the following day.We were told that we did not buy that piece,and it was our fault for excepting the couch.The managers at this location were very shady in there tactics.They said they would pay for the missing piece if we payed for the delivery fee of $500.We explained that we were very unhappy with the service and would like to refund our order.They now said we either have to pay for the rest of the couch,and that they’re sorry for writing up the bill incorrectly and they want to help by charging us an additional $500 when we confirmed on a price.When we purchased the units In person at the the store.They will not refund our order,and have said it was a error in paperwork on there end,but when I spoke to the original manger.They said it was our fault ,and we purposely placed the order that way.The part that gets me the most is that Reneta made a diagram of the couch to clarify what we needed.This so far has been a horrible transaction.

Karen was extremely helpful in processing my payment and setting up a delivery date.

Overall great experience. The store was well laid out which helped me to find my specific style and they carried a good selection. The sales associates were professional, attentive and patient as I ask a lot of questions and have a difficult time making up my mind. Will definitely go back and recommend.

The woman that helped us, Renata, in Ashley's Canoga Park/Woodland Hills store, was very helpful and wonderful. When we come in again, we will ask for her. We bought 1 couch, 1 loveseat and 1 recliner chair. She was absolutely great!! Thank you, Renata.

Amazing team service and prices Patricia was amazing !!!!!!

Great experience with LD the salesman. He was very helpful and polite and not pushy!! Sofas are very comfortable.

Great service from David in Woodland Hills! We are happy with our purchase !!

This is a large store. The furniture is also very elegant and they have everything. They also offer many sales and good prices. The financing terms are great and its a great store to shop with many options.

Fabricio was attentive and patient to our interests since our measurements were very specific, and persevered until we found the right sectional. He then worked out a deal that was satisfactory and affordable.

Terrible experience. Sales reps say whatever just to close a sale. My rep was not upfront about delivery delays and items unavailable, yet had no problem having me pay in full right on the spot. My order was made over a month ago. Today’s delivery had missing items, some of which now are not available until end of next month. Worst experience ever and I will never go back to Ashley!

It actually took a while to get some help as all associates were busy helping other customers. I walked to customer service and asked for help. The lady there had just finished a very long call but she greeted me with a smile and helped me out with my order. Her kindness and patience is what gives this review 5 stars.

Rene and Jacob (store manager ) were amazing! All questions were answered and they were very patient when we were choosing our bedroom set .

!!!THIS STORE ROCKS!!! Star employee goes to ~MAGDY~

WORST MATTRESS EVER BOUGHT! I bought a queen size mattress back on Oct 2019 not even a year it started cracking from the springs. And at this point I cant sleep well... Pay attention in my suggestion buy spring air or sealy...

This was a horrible experience. Firstly we went into the store to see the furniture we liked because we wanted to see if it actually looked like it's photos. We were trying to decide between 3 different items. None of the pieces looked like the photos and we ended up choosing something else. We then waited for it to be delivered. The first time they dropped off the wrong item and then came back and picked it up and left. No email no update for the next scheduling for correct delivery. I called to reschedule the next day. When the item didn't show up for the first scheduled time we I had to call again. I ended up calling 3 times that day and in the end was given 3 different times for delivery that day. Finally we called again and were told that the item was in fact out of stock and on back order. So it was NEVER actually on a truck at all?? We stayed home for two days waiting for this delivery that never came. The guy on the phone gave us no resolution, no offer to fix the problem in fact he suggested that we go back to the store and deal with the sales person and get another piece of furniture? Why would someone sell you something that didn't exist? How did a phantom item get on a truck for delivery TWO DAYS IN A ROW??? Terrible customer service!! Buyer beware the price in the store doesn't match the price online there is also a 200% mark up in the store. #awfulexperience

Awesome deals I love their customer service , our sales rep Luigi Vargas helped us around the whole store and helped us find EVERYTHING we wanted!!! AWESOME!!!

Excellent products with great customer service. Salespersons are very helpful and assist in the selection of furniture. Price matching is great with no stress. Highly recommended for all your furnishing needs.

I had the greatest and easiest experience with Lucero. She was professional, kind and knowledgeable about the bed frames. She ordered the one I chose and explained all the charges and future procedures that I will expect. I was happy to find exactly what I saw online but needed to see it and know more about the delivery, installation and set up. Thank you for Lucero, She is a breath of fresh air in the retail furniture business.

The actual store where I bought my bed offered good service. Kate was great! However, delivery and installation did not go well. First, the drivers went to a wrong location, then they weren’t very friendly, then they refused to take my old box springs when I was told they wood, and finally, when it came time to put my bed together, they had the wrong hardware. Customer service said it could take 10-15 days to get the correct hardware. With my bad back, I was left with only my very expensive mattress on the floor, no bed to sleep on.

Everyone is very helpful and, having purchased there several times, they always stand behind their furniture and are great to work with. They're very customer driven.

This is not the type of store we usually shop in. We were in the shopping center for something else and my wife said lets go and look in Ashely. I really felt this was not our type of store, but I went along just to see. The first person to meet us at the door was very hard to understand. She showed us to what we wanted to see and when we wanted to see more she just sort of disappeared and started to help someone else. I wanted to leave at that point. We walked to the door and then I spotted just what we were looking for. A sofa in the color and style that would fit our home. We are used to having custom made furniture. As we were checking out this particular sofa a very nice fellow came by with an iPad around his neck. He was very nice and very helpful. We told him we were interested in this sofa but we had a dinner engagement to go to and asked if the discount would be available the next day after the promotion ended. He told us not to worry about it and gave us his card. We had dinner and came back that evening, found him and bought the sofa. We have to wait several weeks since it was not in stock. Lets see how it all turns out when it gets delivered.

They are very strict in not allowing returns. It is a coffee table that I bought just 1 week ago. I just wanted to return it and to buy a sofa instead, but it is like a big sin there. I will not buy anything from Ashley anymore.

Vaughn is a lovely person and very knowledgeable about furniture. He helped me buy what I needed. Lucero is also great.

waited three months and did not send so promised in two weeks

Unprofessional management, horrible customer service.

I ordered a mattress in-store because I needed it fast, but they couldn't get it to me in under 10 days. (EDIT: it actually took over 3 weeks to arrive.) Would have been the same shipping time to order from the website, except the website lists the mattress for $300 cheaper. Their "manager's special" prices are a scam—they don't actually have the products in stock, they just order it shipped from the warehouse. I don't recommend shopping in-store here.

Dear customers, don’t purchase anything from Ashley. You will regret sooner or later they have the most horrible customer service, I was given a used table from the floor without being informed and was lied to that it is brand new!! The delivery men did a horrible job assembling so the table isn’t stable and came with bunch stains. I would post pictures to prove everything but unfortunately It doesn’t have an option here l! DO NOT BUY ANYTHING FROM THEM unless you want to deal with a headache! I will make sure I take a legal action against them for false information this is FRAUD!

Initially went in to scope out a sofa w/chaise-was assisted by Lucero and she was great-she was patient and answered all our questions in store and even via phone call-sooo glad we went into the store bc that is the only way we discovered the oversized chair-and it is indeed AWESOME!-thanks

(Translated by Google) Terrible service (Original) Pésimo servicio

is good Not bad At All..

Excellent services

I wish I could say zero 👎

Our sales rep Fabricio C at the Canoga Park location was amazing! He was professional, kind, upbeat and informative. Instead of leaving with the one sofa we were hoping to find, he helped us get a fantastic deal on 2 for our new home. We will come back again for our other furniture needs 100%. This guy is awesome management material and we are really happy with the quality and value we are getting with our sofa purchase.

Had what we wanted and were super helpful

Very helpful, very friendly.

Terrible service... They lie about their prices (cheaper prices on the website than in the store) and then change you delivery date 3-4 times. Go to living spaces or bobs furniture or any other furniture store instead. They are at least honest with you about prices and delivery date.

Horrible experience that would reopen my now healing ulcer and trigger my PTSD to go into detail about. The worst retail experience I've ever had. The BBB had to become involved to bring the nightmare to an acceptable conclusion.

I have bought furniture before, but never have I had a more pleasant experience. Our Sales rep, Saleema Wajid, was very informative and upbeat. She went above and beyond what I have experienced at other places! I would 10/10 recommend buying furniture from here. Ask for Saleema!

I did a sale with Salima and I got the best discount ever.I can’t thank her enough for what she did to change my life...I appreciate her patience and her hard work.

This store has the worst costumer service I have ever experience! I went on Saturday show the sales person the photo of the table I’m interested in. It’s on sale.. the photo shows a table and 4 chairs. So as we are looking at the table AND chairs. In front of the sales rep I say “ The chairs are so comfortable. I love them. He never mentioned that the chairs were not included. He never said ( by the way you are aware it’s the table only OR I see that you love the chairs, would you like to include them on the order?) No nothing! He only cared about the sale. And he knew the amount of money we wanted to spend so I truly feel he did not want to loose the sale. So he instead allowed all of us to waist our time. Yesterday I’m looking at the receipt and I noticed that It was table only. So we call cancel the order. We get a call asking for us to come in to get our refund. So my husband and I go in. I ask to speak to the manager. I wanted to express my frustration and advise that the sales person should be more clear on the advertisement if they can clearly see the consumer is being misled . The so called manager named Jacob Williams who claims to be the store manager who doesn’t even have costumer service skills let alone manager skills was the worst manager that I have ever dealt with. He is so UNCARING and thinks just because he is the store manager that he has no one to answer to and he can treat the consumer as rudely as he wants to. He would not even look at us when we were speaking to him. Then after I explain my frustration he still would not take his eyes off the computer screen and he just said.. sorry.... without or an ounce of concern! I say to him it doesn’t seem like it matters to you. Again he just says , sorry... making it so obvious that he could care less about my frustration and my time that was wasted. I began to let him know that I thought he was not a good manager and that he was making it so obvious that he didn’t care!!!! He began to tell us if we didn’t stop talking them he was not going to give us our money back and we would have to go online to get it. I said WHY what have we done wrong?! Just because you can’t handle the truth! My husband then said to him are you threatening us ? He said no.. but Is it my fault that you did not read Your receipt ! So rudely.. I was like we should’ve had to but I didn’t realize that this store could not be trusted! He said you called my employee stupid! I said you are a liar! I never said that.I said he didn’t do his job right!!!! He began telling me to go outside and wait till he gave my husband his money back! I said NO I don’t have to I’m not doing anything wrong!!! And he knew it! I asked him what did I do wrong that I have to go outside! He didn’t even answer!!! And he proceeded to give my husband his money back. Then I asked him “ who is your boss? His reply was “I’m the Store Manager “ I said “ So what,, that doesn’t mean you own the company!” Then he gave me his card and said call the 800 number that’s who is my boss.... He was Horrible!!!! This store doesn’t care about you or or time and only care about making a sale! This manager has no problem solving skills and he does not know how to bring positive solutions. He only knows how to add fuel to the fire.. and that is a recipe for disaster This guy has no business being a manager

Five stars for the store And the people who work there especially Melita de la Cruz! She was instrumental in helping me with my screwed up delivery. The customer service team didn't communicate all of the appropriate information and my original delivery was missed and turned into a mess.. Melita was amazing and getting everything fixed and getting the furniture to the house in a timely manner! Kudos to her however the customer service team needs to get their act together.

Just purchased beautiful living room furniture. Saleema was my salesperson and I was very impressed with knowledge of inventory. She was an absolute joy to work with.

Phenomenal customer service and exceptional sales & consulting staff. I've really enjoyed working with the committed staff and management at this Ashley's Furniture and they've been able to simply & a completely help make my housing furnishing process a pleasure rather than a typical stressful event. I am very thankful to have chosen Ashley Furniture for all my housing furniture needs.

When into Ashley's Furniture store on November 7, 2020 in Canoga Park, CA and purchased a set of a love seat and a sofa. Salesman told me the total would include the 2 sofas, delivery and protection warranty so, I had to give a down payment of $252.00 and the remaining balance was used with a credit card, I am paying monthly $120-$125.00. As of today I have only a love seat for 2 people and we are a family of 5. As of today, I have not received what I purchased and every month I have received up 2-3 "delivery dates" and no sofa yet delivered to us to complete the order. Customer service seemed to repeat the same script when I call and I have a feeling I will never get what I paid for. I felt they lied to me and other customers at the store because they made it seemed it would be a delay only of a few weeks. We are now in January 13, 2021 and again they gave me a 3rd delivery date for January 26th. Ashley's Furniture will not confirm that I will get my sofa delivered on this day. Now I will have a worn out love seat by the time I received the matched sofa. I was literally lied too and pressured into purchasing this specific set of sofas knowing they have other complaints for same issue and knew they were on back order and would not deliver as promised. I am paying something I don't have and they have not called me with firm resolutions. I HAVE FILED A BBB Complaint like hundreds of others too. YOU WILL NOT GET WHAT YOU PAID FOR

I want to personally thank Melitta in the office of the canoga store for helping me. If it wasn't for her taking over and fixing my problem I had with all my deliveries of ny furniture I would have canceled my whole entire order. Even though it wasn't her fault that most of my deliveries got messed all up she came to the rescue handled the problem and then made me a happy customer again. Ashley needs to make her work hasnt gone unnoticed cause without her being there I might have canceled all of my orders. Thank you Melitta 😊 you are a life saver.

Worst furniture ever!!! I bought outdoor furniture from Ashley two years ago and in that matter of time it has practically disintegrated. It’s supposedly wicker but all of the ‘wicker’ has broken and snapped and the furniture looks horrible. DON’T SHOP HERE!!!! Very very poor quality stuff. I’ve never had this happen to any furniture I’ve purchased. Plus, the customer service reps straight up tell you that you shouldn’t expect it to last if you’re buying it from them! Awful awful.

Lucy took good care of us We got a couch, loveseat and a table

BUYER BEWARE!!

They really need to improve their software to complete the sales. Systems down and crashes is frustrating for customers and sales persons. Good place to buy a furniture if it's on sale. Otherwise, I would rather shop at Costco.

Would be 0 stars if possible.Everything about this company is bad been almost 6 months and I still don't have my bed set up in my room still have broken headboard still have missing parts 5 times they sent people 5 times they did absolutely nothing I would rather not even have the bed but cant get anyone to take it back and cooperate office wont answer any call or emails this is the worst experience I've had with any company I would tell anyone who is thinking about using you that anywhere is better then Ashley furniture worst costumer service no commutation all there tech people don't know what they are doing only thing they can do is think of reason why they can't and don't do anything had 1 tech show up but said missing hardware so he left but I found hardware in 2nd box he never opened it so he didn't find it had another tech come saw it all boxed up so he left instead had another one come tracker said they were at my house but no shows up had another one say bad headboard so he couldn't had another bring new headboard but that one says old headboard was fine so they took new left old said I was missing brackets so I was going to just do it myself cuz how bad techs are only to find out the "good headboard" is way to damaged cant attach legs to it so its not usable im so fed up with ashleyfurniture im now disputing my purchase with them I bought a bed and delivery and assembly in July its almost December now and im still sleeping on the floor worse part is every time I talk to costumer service they don't do anything how I know is cuz they never have anything in record on my account of them doing anything im not sure what's going on with them but if your thinking og going here I suggest you go anywhere else would probably be better

Most of the stuff isn't even real wood

zero customer service, bought a couch with a promise it would be delievered in 3 weeks. 4 weeks go by, now it's changed to 3 months. No calls or updates, nothing.

Beware. Ok came in end of May was moving and needed new furniture. Dining room, living room, other things. Spent about $8,000. They were the only ones open because of Covid. They first said everything will be delivered in a week. Then two, then somethings I had to wait until August. Curtain things were not shutting correctly. I called them to make it good. I have been told now for 5 months that someone is gonna come fix it. I'm at the store now being told the same thing. I also waisted a bunch of money buying insurance one it. To find out it is non refundable and doesn't kick in for a year after you bought the stuff. I would not buy a gain from them.

I have never in my life actually experienced such outright deception. I was supposed to have my bed delivered on the 17th on October. The salesman (I will leave his name out) made a big show of going back and forth between the main station and the station we were at. He left me there for several minutes to "go clear the delivery for the 17th." I would not sign the documents until I knew I could have my bed delivered on a day I would be home. After getting that confirmed I agreed to purchase around 3K worth of furniture. So the 17th rolls around and I have no received a call or any info about delivery so I call Ashley. They tell me they have no notes about a delivery on the 17th and I need to wait until the 21st which is a weekday. I get angry and say I've been misled. After two and a half hours on the phone I say cancel my order. They put on a manager who essentially yelled at me we are going to refund you the delivery fee plus 300 dollars. I say that will work because at this point I don't want to have to go out and rebuy everything. I made the mistake of letting them deliver the items before actually receiving the refund. So the items come and the delivery guys break two our of the three items. They take pictures and apologize profusely and say they have called Ashley and will have a someone come fix So I agree. I was told to wait for 2-3 days and someone would call me to get my credit card number for the refund. lol. No one ever called so I call back on the 24th and low and behold there are no notes about a refund or fixing my stuff. I had to make the appointment. They will literally say anything they have to say to save a sale and then never deliver. I am shocked that someone could outright lie to my face. I have pictures of the damaged items as well as the damage to my house. I work in sales and I get there is a fine line between customer expectations and what the reasonable reality is but the fact of the matter is you cannot lie to your customer. You can pursued or be vague, but you CAN NOT LIE.

They are having some amazing sales everybody should go buying check it out

They seem honest but their not! Furnisher looks good from the out side but it's made cheap and falls apart.

(Translated by Google) It is a good place where you will find a bit of everything for the home from beds, sofas and dining rooms (Original) Es un buen lugar donde encontrarás de todo un poco para el hogar desde camas sofás y salas de comedor

I was greated by soeone behind a small kind-of check point, but was not asked any questions, nor my temperature was take. I was left alone perusing throughout the store & i was offered assistance once.

Found exactly what I was looking for - and the extra bonus were the caring, thoughtful and funny sales/managers. They were helpful, honest, and non-pressure - wanted me to be happy. Was really pleasantly surprised!

Good

Good

Great customer service from Melitta and Jacob at Ashley in Canoga Park. I will DEFINITELY shop there again! Thank you! Leslie & Jack

Great customer service and assisted with all our needs for our new home! Would definitely recommend family and friends!

You Guys are the Best and you know it. But there is nothing wrong with that. That is why you are the best. You are fair, honest and efficient. Thank You, Mike Blackwell

Best shopping experience ever! Your manager is amazing. I wish I asked for his card because I will definitely shiop from this store again!!! 💗Extremely satisfied with our experience. ~Alizah T

We ordered furniture a month ago and neither can we track it nor do we have a clue what happened to it. The sales people lied and said it was going to be delivered by now but it hasn't even shipped and we have called the store multiple times for an update yet noone helps (on hold for over an hour) then tell us to go online to check the status but the order isn't even showing! What kind of customer service is this??? I want my money back after weeks of being messed around and yet I have to drive all the way to the store just to even get an answer!!

I went into Ashley's furniture store 2 months ago looking for a new sofa. I couldn't make up my mind and the gentleman, Vaughn, who helped me was so patient with me, though I didn't buy anything. Well, today we returned and we were able to purchase a brand new sofa, a new bed along with and a television consul for our new home. We went in there asking for Vaughn, the same gentleman who helped me 2 months ago. He was so knowledgeable, kind, patient and funny. I went back to Ashley's because of his service and of course the furniture pieces :)

Best customer service ever delightful manager we were helped to perfection I love the furniture we have purchased I highly recommend Ashley to everyone

This store has some really nice furniture, it is clean and organized. However, customer service was awful. If you’re not buying immediately, you’re not a priority. Employees have to talk to every other employee to get something accomplished. Over heard people have complaints about financing, missing pieces for furniture they purchased, incomplete orders. Stay away unless you gotta have it and have patience to deal with poor follow through. I was trying to buy a small item for the time being and it took 20 min to eventually cash out due to the small amount of my transaction/priority.

This place didn't have a lot of choices I was looking for.

Been here for about 15 minutes and nobody has even asked if I needed help, or asked if I Someone had helped me, 4 employees literally walked right by me and avoided eye contact. But 3 employees are standing at front greeting people now smh

My husband and I have purchased a few pieces of furniture from Ashley and we’ve always been nothing but satisfied. We recently purchased a new dining room set and we had the pleasure of being helped by John. John was wonderful and he made the experience for us so quick and easy! We can’t thank him enough for that!

Patricia is such a rock star. She made us feel at home the moment we walked in. She when above and beyond to make sure our purchase was complete and answer all of our questions. We love our purchase and cannot wait to be delivered. Thanks Patricia.

There's 2 parts to my review. The first is my experience in the store. I went to see if I could look at a bedroom set I've been interested in buying for sometime. I made my appointment online for the same day that afternoon. I was welcomed at the door and directed to my Sales Associate Luigi who was also very welcoming and tried very hard to find the set in the store. Unfortunately the actual bedroom set was not on display but the matching dining set was so I got to see the quality and color etc which finalized my decision to move forward in purchasing the set. The process was smooth and easy. The store manager Jacob came over and introduced himself. Assisted with a few details in locating all pieces of the set so that they could be delivered all together. And even better, the set was available for delivery just a few days later. Luigi and Jacob were both really great. I had a wonderful experience in store. I got the Raelyn Bedroom set, pretty much all pieces + foundation. 5 Stars for in store service. Come Delivery day....the delivery truck showed up at the earlier time-frame which was great. The drivers came in masked and quickly put the set together in all about maybe 30-40 min at most. Once they left I noticed that the legs down the middle of the bed weren't touching the floor but it was a simple fix as there was an adjustment screw that just needed to be lowered so that it sat on the floor properly and supported the bed. In order to do this...I had to lift the box spring and mattress by myself to get to that part of the bed frame. This is when I noticed that the box spring had a huge hole at the bottom and a few others spread around the bottom. I'm pretty sure the drivers saw this once they unwrapped the foundation and SHOULD HAVE made mention of it but they didn't. I immediately called Ashley to report this and they had to schedule a technician to come out and look blah blah go thru the process so they can send over a new one. IN THE MEANTIME......suddenly, we notice rats/mice had moved themselves into my house! We never had this issue before. EVER. Not inside or outside our home. The only way they could have come was in that foundation that had the holes. IMAGINE how upsetting this is not to mention disgusting; to be woken up at night to hear your kitchen being torn apart and something running around under your bed in the room. Freaked me out! I contacted Luigi who then had Jacob call me. I was advised to just dispose of the foundation, a new one was ordered to be delivered. Emails and calls were sent to corporate to call me. This was on Monday. Today is Friday. I did get the new foundation this morning, but still NO CALL or any type of contact from Ashley regarding the rodent issue. This is quite upsetting considering this isn't some ordinary problem. I also spent a few thousand on this bedroom set, PLUS having to buy traps and contact exterminators to try to resolve this rodent issue which does not happen over night. Although I really love my bedroom set and am DEFINITELY NOT happy at all with the Service or I should say NO SERVICE from Corporate about this. I expected a call the same day I spoke with the in store manager. A week later and still nothing. TERRIBLE. ZERO STARS if I could for ignoring a customers BIG ISSUE of a rodent infested house I have to deal with!

Jacob (the manager) as well as the rest of the staff are so helpful and nice! Great selection - basically furnished my entire home. Overall an amazing experience

Store is closed when the greeting says it’s open. Estimated wait time was supposed to be 4 weeks but now I’m waiting10 weeks for an office chair?!?!. How can they take your money in a minute but then take three months to deliver a simple home office chair?

Most overrated garbage junk furniture and every sale’s person is a liar. Absolute nightmare company. STAY AWAY from this place!!!

I’ve been waiting about 5 months to write this review, trying to find the words to express what we experienced upon our multiple visits to and from Ashley. We recently bought a new house and needed to start from scratch. We went to living spaces and basically had it all figured out. That was until we set foot in Ashley and met Jacob. In a world where customer service seemingly doesn’t exist, Jacob is the consummate professional. He literally helped us reimagine our dream home, room by room. He always knew every piece they had available, wasn’t afraid to provide his feedback, and while everyone has their own style and visions, he easily sets his aside to accommodate yours. I never once felt pressured by Jacob, in fact just the opposite - I mean we’ve been there on multiple occasions throughout the construction process over the last 5 months - and every time we come back Jacob remembers our names, everything we’ve purchased in the past and provides ideas as to how best to tie the room together. Words can’t express how grateful my wife and I are for Jacobs professionalism, he’s experience, insight, expertise and most importantly, his top notch customer service. Save yourself the trouble, while there’s multiple places to buy furniture, there’s only one place and one guy you need to see to get everything you need and the customer service you deserve. Go see Jacob at Ashley in Canoga Park and don’t think twice.

I was glad that I didn’t have to make an appointment so I appreciate the accommodation. However, I felt very rushed by my sales associate. It didn’t seem like she cared about me liking the couch I would buy, rather it seemed like I was wasting her time. It may be that she talks fast, but I still felt a little pressured to just pick one already and move along. I might return my purchase as I’m not crazy about the unit I picked, it felt like a rushed decision.

Horrible, awful experience at the Canoga Park stire in Victory with a sales woman who was so unhelpful and so rude. I have a charge at Ashley's and needed to buy a dinning room set today. I ended up leaving because they really had no desire to help me so we left and went to Bob's discount Furn, so helpful, so wonderful and much better prices. Thank you rude lady, you saved me some $$$$.

They just rush on my and I never could confirm my delivery

The staff at Ashley are awesome, very friendly and helpful. Mr Jacob the store manager approved an additional 10% discount for me as a first responder when I purchased my dresser with mirror and my chest with drawers. He was very tentative and respectful. I was pleased and extremely satisfied with my visit at Ashley furniture store. I will highly recommend my friends, coworkers and everybody to visit Ashley furniture store in Woodland Hills Ca for a treat. You will not be disappointed. Their customer service department is staffed by intelligent and honest people who will go out of their way to earn your business. Thank you Mr Jacob and staff for saving me some money. I just relocated to Woodland Hills a week ago because of hospital job.

I went in here during quarantine. I absolutely needed a new couch. I got great service rep, cant remember name Mike - John something like that. Real attentive. Bought an amazing couch that I LOVE!! Wish I hadn't waited so long. While I was looking around at all they had really nice looking furniture. I cant wait to go back and add things to my home.

Both Jacob the store manager and Joseph our sales representative were both amazing and very helpful and I can’t say enough. Ashley Canoga Park has a great team going would recommend everyone goes no there.

The person who helped me name was John at the store in California on Victory and Canoga. I left and came back and ask for him specifically. He was wonderful. He was patient, kind and explained everything to me. I would definitely came back and do my shopping with him. He is an asset to your store. Az

Awesome service. Salesperson and the manager were very helpful and informative. I'm very satisfied with the selections that I made. I'm glad that I went there and will recommend it to anyone looking for quality furniture at great prices.