Ashley HomeStore Canoga Park, CA 91303

There's 2 parts to my review. The first is my experience in the store. I went to see if I could look at a bedroom set I've been interested in buying for sometime. I made my appointment online for the same day that afternoon. I was welcomed at the door and directed to my Sales Associate Luigi who was also very welcoming and tried very hard to find the set in the store. Unfortunately the actual bedroom set was not on display but the matching dining set was so I got to see the quality and color etc which finalized my decision to move forward in purchasing the set. The process was smooth and easy. The store manager Jacob came over and introduced himself. Assisted with a few details in locating all pieces of the set so that they could be delivered all together. And even better, the set was available for delivery just a few days later. Luigi and Jacob were both really great. I had a wonderful experience in store. I got the Raelyn Bedroom set, pretty much all pieces + foundation. 5 Stars for in store service. Come Delivery day....the delivery truck showed up at the earlier time-frame which was great. The drivers came in masked and quickly put the set together in all about maybe 30-40 min at most. Once they left I noticed that the legs down the middle of the bed weren't touching the floor but it was a simple fix as there was an adjustment screw that just needed to be lowered so that it sat on the floor properly and supported the bed. In order to do this...I had to lift the box spring and mattress by myself to get to that part of the bed frame. This is when I noticed that the box spring had a huge hole at the bottom and a few others spread around the bottom. I'm pretty sure the drivers saw this once they unwrapped the foundation and SHOULD HAVE made mention of it but they didn't. I immediately called Ashley to report this and they had to schedule a technician to come out and look blah blah go thru the process so they can send over a new one. IN THE MEANTIME......suddenly, we notice rats/mice had moved themselves into my house! We never had this issue before. EVER. Not inside or outside our home. The only way they could have come was in that foundation that had the holes. IMAGINE how upsetting this is not to mention disgusting; to be woken up at night to hear your kitchen being torn apart and something running around under your bed in the room. Freaked me out! I contacted Luigi who then had Jacob call me. I was advised to just dispose of the foundation, a new one was ordered to be delivered. Emails and calls were sent to corporate to call me. This was on Monday. Today is Friday. I did get the new foundation this morning, but still NO CALL or any type of contact from Ashley regarding the rodent issue. This is quite upsetting considering this isn't some ordinary problem. I also spent a few thousand on this bedroom set, PLUS having to buy traps and contact exterminators to try to resolve this rodent issue which does not happen over night. Although I really love my bedroom set and am DEFINITELY NOT happy at all with the Service or I should say NO SERVICE from Corporate about this. I expected a call the same day I spoke with the in store manager. A week later and still nothing. TERRIBLE. ZERO STARS if I could for ignoring a customers BIG ISSUE of a rodent infested house I have to deal with!

Jacob (the manager) as well as the rest of the staff are so helpful and nice! Great selection - basically furnished my entire home. Overall an amazing experience

Store is closed when the greeting says it’s open. Estimated wait time was supposed to be 4 weeks but now I’m waiting10 weeks for an office chair?!?!. How can they take your money in a minute but then take three months to deliver a simple home office chair?

Most overrated garbage junk furniture and every sale’s person is a liar. Absolute nightmare company. STAY AWAY from this place!!!

I have been making payments of more than double the minimum for their card with synchrony bank and they lowered my credit limit by 500 dollars for no reason and i am now using 72% of my card which impacts my credit

I’ve been waiting about 5 months to write this review, trying to find the words to express what we experienced upon our multiple visits to and from Ashley. We recently bought a new house and needed to start from scratch. We went to living spaces and basically had it all figured out. That was until we set foot in Ashley and met Jacob. In a world where customer service seemingly doesn’t exist, Jacob is the consummate professional. He literally helped us reimagine our dream home, room by room. He always knew every piece they had available, wasn’t afraid to provide his feedback, and while everyone has their own style and visions, he easily sets his aside to accommodate yours. I never once felt pressured by Jacob, in fact just the opposite - I mean we’ve been there on multiple occasions throughout the construction process over the last 5 months - and every time we come back Jacob remembers our names, everything we’ve purchased in the past and provides ideas as to how best to tie the room together. Words can’t express how grateful my wife and I are for Jacobs professionalism, he’s experience, insight, expertise and most importantly, his top notch customer service. Save yourself the trouble, while there’s multiple places to buy furniture, there’s only one place and one guy you need to see to get everything you need and the customer service you deserve. Go see Jacob at Ashley in Canoga Park and don’t think twice.

I was glad that I didn’t have to make an appointment so I appreciate the accommodation. However, I felt very rushed by my sales associate. It didn’t seem like she cared about me liking the couch I would buy, rather it seemed like I was wasting her time. It may be that she talks fast, but I still felt a little pressured to just pick one already and move along. I might return my purchase as I’m not crazy about the unit I picked, it felt like a rushed decision.

Horrible, awful experience at the Canoga Park stire in Victory with a sales woman who was so unhelpful and so rude. I have a charge at Ashley's and needed to buy a dinning room set today. I ended up leaving because they really had no desire to help me so we left and went to Bob's discount Furn, so helpful, so wonderful and much better prices. Thank you rude lady, you saved me some $$$$.

They just rush on my and I never could confirm my delivery

The staff at Ashley are awesome, very friendly and helpful. Mr Jacob the store manager approved an additional 10% discount for me as a first responder when I purchased my dresser with mirror and my chest with drawers. He was very tentative and respectful. I was pleased and extremely satisfied with my visit at Ashley furniture store. I will highly recommend my friends, coworkers and everybody to visit Ashley furniture store in Woodland Hills Ca for a treat. You will not be disappointed. Their customer service department is staffed by intelligent and honest people who will go out of their way to earn your business. Thank you Mr Jacob and staff for saving me some money. I just relocated to Woodland Hills a week ago because of hospital job.

I went in here during quarantine. I absolutely needed a new couch. I got great service rep, cant remember name Mike - John something like that. Real attentive. Bought an amazing couch that I LOVE!! Wish I hadn't waited so long. While I was looking around at all they had really nice looking furniture. I cant wait to go back and add things to my home.

Both Jacob the store manager and Joseph our sales representative were both amazing and very helpful and I can’t say enough. Ashley Canoga Park has a great team going would recommend everyone goes no there.

The person who helped me name was John at the store in California on Victory and Canoga. I left and came back and ask for him specifically. He was wonderful. He was patient, kind and explained everything to me. I would definitely came back and do my shopping with him. He is an asset to your store. Az

Awesome service. Salesperson and the manager were very helpful and informative. I'm very satisfied with the selections that I made. I'm glad that I went there and will recommend it to anyone looking for quality furniture at great prices.

Nice poeple. Good deals.

Seemed like a bit of a high pressure sale. They upsold me on the shipping when ordering online was $100 cheaper.

Affordable furniture... Always low quality. I had to custom my bedframe after I got married cause before that it only got slept in and the bed I suppose was literally meant just to SLEEP IN. I had some other furniture but it literally fell apart the first year and I trashed it... Looked like partial board made with a cute glass fireplace heater shoved into it. Last year I got some couches , reclining and electrical.. definitely to most expensive on the floor but super cushiony !!! 6 month using it and I love it

Everything is in credibility overpriced so that the desperate salesmen can talk you down to a lower price and trick you into thinking you got a good deal when in reality you still paid more than what you would've paid elsewhere. Right when u walk in theres about 12 sales reps are constantly hounding you. I can definitely tell they are paid by commission. Seems Like a big scam to me. Instead of pricing everything double, price it fairly so customers dont feel cheated or intimidated.