Ashley HomeStore Canoga Park, CA

Prices too high

Today we purchased our bedroom set and couches. Soorena and Silvia were very knowledgeable and helpful. I highly recommend these two great sales people to future customers.

Worst customer service!!! Promised things they couldn’t keep. So so upset we made such a big purchase with them and we are doing everything we can to get it taken care of. Would never recommend them!!!

If it was possible , I gave them zero star! I bought a table and paid the price in full and they were supposed to send me my order in 2 days! After 4 days and no contact I went to the store and I was told that they don’t have it available ! And I need to wait for at least 2 months! I was surprised because they didn’t even know that I haven’t received my order and after checking it online they were still so rude and gave me just the option of waiting for 2 months or refund my money and no apology! There was an Armenien girl over there ( Angine or Ani) who talked to me in a way I’m the person who owed them something and she was whispering in their managers ears don’t give them any discount because the table was in sale! Finally after 45 days our apartment business office called us that we have a package from 30 days ago and if it’s not ours they can send it back to the address on the box! We went there snd we saw our table in business office! A very heavy package that we had to carry it to our apartment! They didn’t even contact us to let us know they brought the table! I was thinking what happened if it was damaged or broken?! Did they accept that after 45 days?! Pooooooooor customer service. Rude staffs. Poor quality. Never ever go again!

HORRIBLE SERVICE I ORDERED A SOFA AND IT STILL HASNT COME IT HAS BEEN MORE THEN A MONTH!!!! Chelsea the salesperson kept on saying that it would come an that it would just take a little longer but what she said was false i had to keep on calling everyday and it still hasn't come!!! they had the nerve to tell me that it would take a whole other week for the sofa to come. I was out of town for a week and they told me that they could only come to bring it that week but i had no person to leave the key with. I am very disappointed in the woman who sold me this sofa chelsea and apparently she has been "busy" and cannot return my calls. I am so angry with the service here and would not even get them one star

this is most horrible place to buy ! Please please don’t buy anything in this place.. it took more then 5 weeks to deliver my sofa every week they change the date it was very frustrating.. CHELSEA is the manager she is very rude person I call her so many times but she never call back..

Waited two weeks for my delivery and was delivered the wrong couch. Horrible.

A good place to get your furniture. They have something for everyones liking. Be it a dinning set, living room set, or something for your bedroom. They also have some good discounts from time to time. They also offer great financing options for your purchases. Sara, the staff who assisted us, did a really great job helping us find what we needed and wanted.

I had an excellent experience! I got some great pieces for a great price!! 💫

shahe and silva helped me find the perfect bed room set. the delivery was fast and the service was faster. the in house financing with kenneth was amazing.

We came to Ashley Furniture in preparation of our move and was helped by Mo. He was very patient, helpful, and assisted with furnishing our entire apartment. He was very concerned with helping meet our budget and we so appreciated his thought and care with this regard. Mo gave us such great customer service and care and truly made us forever Ashley customers and all this on his birthday! Thank you Mo! You’re the best!!!

Shahe & Chelsea were amazing! My boyfriend and I drove to Canoga from Ventura and loved every minute of our experience. Will definitely refer to friends and family and will be shopping with Shahe in the future. Thanks again!

Patty was awesome! Loved the items I purchased.

These people like to lie and trick you. I went in the other day to get a bedroom set and everything went well until I noticed I started signing papers for renting/leasing furniture. I still signed because supposedly it will be mine if I pay a certain amount in a certain amount of time. I should have left when I noticed that red flag. They told me I would receive it on a certain day. The day comes and I receive no call or any information of what was going with my furniture. I called and was told to wait. Still nothing. I called again and was told the shipment was delayed and that I should have received a call saying it was delayed or if something happened to my furniture. Which I did not. They give me another date for when the furniture will arrive and this time I did get a call and the furniture. A spring box is missing (I needed two since I got a king size mattress) I had to go to the store to tell them what was going on and of course I give them a chance to fix it and I get a spring box the following two days. Yesterday I had just opened the box for the lamps and one was broken. I couldn’t believe it. I had already gave them so much chances and went in the store probably a total of 4 or 5 times. I went in the store today to get a new one and they were willing to send me new lamps. I also haven’t received an item that is supposedly coming through ups which is separate from the furniture so I waited. I asked about that too and they kept postponing the answer to give to me and would tell me that they need to fix the other problem first. I was told I would receive a call today on the update of my stuff and when I would be getting it. I never get a call so I just called right before they're closing and the lady tells me that she’s trying to help me and that she will call me when she gets an update which can be later or tomorrow or in two days. I asked her why would she tell me that I would receive a call today if she doesn’t know forsure? Instead of me looking forward to a call today. Or she should have called me (because she said she would) to let me know there is no update and she will get back to me when there is an update. Also she decides to get mad at me when I do have a reason to be upset. She should be UNDERSTANDING. Why can’t she put herself in my shoes. I gave them too many chances already. There’s too many problems with this store and I just want my stuff and in proper condition. I’m giving them my money like they don’t understand. I wish I never came to this store or went to a different Ashley furniture. I’m wondering if I should return the items now and if all this hassle is really worth it. Hopefully they don’t mess up this time again

Enza was the best! I’m giving her five stars because she made the process quick easy and fun. She is truly one of a kind, and I highly recommend going to her for any and all questions.

I received a great deal on a living room set. My sales person Shahé was very knowledgeable!