Ashley HomeStore Canoga Park, CA 91303

Went there to get night stands, finally found what we liked, at one station, they could not process the sale, then they charged us and could not finalize the process. They had to credit back our card and we had to go to their main counter. 2nd attempt and they could not charge us. We had to leave and come back. Delivery set for Thursday, no one called to tell us that item was not available. After waiting the whole day at home, i called and i asked what happened to our delivery and she said item was not available to be delivered. I asked why they did not call to let us know and answer was just call back tomorrow to get a new delivery, not to mention she sounded like she hates her work. I am cancelling my purchase and their system of ups delivering the items and not giving you a tracking number is just very unprofessional. My first and last visit to Ashlys furniture.

I was able to browse their huge selection without feeling like someone was looming over me and still see that help was available if I needed it. I did not buy anything the first time I was in because I had to go home and measure, but I did receive a follow-up call that informed me of a mark down on a piece I was considering-now that's service! I can not say enough about the Store Manager Milan who went out of his way to make sure I had considered all my options before I made the order and helped me set up a delivery that made sense with my tight schedule.

This new store is incredible! Built on customer service, unbeatable prices, and Largest Mattress selection.

All of stuff recived damage and broken and they just refuse to return and try to convince me to keep damaged Item .I already start the lawsuit against the company. They don't refund my money yet.

Joseph was really friendly and helpfull, great deal!

Very nice and clean store. Was greeted by Rachel D. and she immediately directed us to where we needed to go and was very helpful. Friendly staff. Will definitely come back when we need more things for the home.

Rachel Domingy was my sales associate she was lovely to work with and very helpful. Thank you for your assistance Rachel. Dr Joanne Mednick

We had a wonderful experience here at the Ashley Furniture in Canoga Park. Kevin Johnson was our salesman, and he was very patient and helpful. We got a 14 piece living room and bedroom set. He helped us mix and match to make sure we had exactly what we wanted, to make our new place specific to our tastes. This was our second visit to Ashley because of Kevin he made sure we were taken care of during both the visits, and worked very hard to accommodate all our needs Thank you again Kevin, and also a shout out to the manager. Best wishes!

Nice place, but not good costumer service, any sales person came to me to help me, not even to said welcome.

Nice selection of furniture. Great deals.

Rachel Domingo was excellent Very personable..professional. Thanks Rachel!!!tom and kathleen

Friendly staff and patient

Rachel Domingo was excellent Very personable..professional. Thanks Rachel!!!tom and kathleen

I supposed Ashely had a good service but I am really disappointed because the delivery was terrible and not on time, however I like the service that I got from Allen(in store agent) who tried to help us to choose best furniture for our home

I don't even live here but I get a phone call saying I have a gift card. "What? Wait! How do they have my phone number?" I think to myself. So I call. Phone rings for 2-4 minutes continuously. I think maybe my connection is bad bc there's no music or options to press. So, I hang up and call back. Once again, phone rings for a while, no one picks up. Instead they end the call. So I redial. Call ends immediately. Now, angry that I keep getting hung up on, I call repeatedly. Guy picks up the phone finally. I ask for a manager and he asks what i need. I say I need a manager. he says "how can i help?" I repeat that i need a manager and he claims to be the customer service manager. So I explain my displeasure with being called and then hung up on and he gives me an attitude saying he's the only one answering the phones and that he didn't hang up on anyone he SPOKE to. Which WAS THE PROBLEM. he didn't answer the phone in the first place! When I asked to speak to someone else, he refused. This is why i dont shop at their store either. I came to this place ONCE like 1-2 years ago and they had an attitude problem in store. And i still don't know how they have my contact info!

Great discounts available in store right now and the employee Sara was really helpful

My husband an I had a great experience tonight with Ani, she was very helpful. We found everything we need, lamps for our living room and area rugs. The store is big and had more space than Burbank store which was always our designated store, but not anymore. Thank you Ani.

I shopped at the Woodland Hills Ashley Furniture Home Store and Angineh Pilosian helped me locate the perfect wall mirror for my home. She was very patient and showed me some different mirrors which would all have been fine for my home. As we looked at the different options available, she helped me narrow down the choices to three beautiful mirrors and then I decided on one of them. She stayed with me all during this process while I was making my final decision and she never rushed me. In fact, I found her to be very patient and professional. She made this shopping experience very pleasant for me and I am certain I will love the mirror. This is the second purchase I have made at an Ashley store and now I am certain that Ashley’s will be my first choice for furniture and home accessories in the future.