Ashley HomeStore Canoga Park, CA

WORST PLACE TO SHOP AT - I bought a sofa with them and when it came to delivery it was a total disaster. Worst experience of my life with a home store. My delivery was scheduled at 2. And they have me a call at 4 letting me know that they are running later another 2 hours BUT GUESS what my delivery was only delivered at 11 pm. BUT WHATS worse than WASTING my whole day. THEY GOT the WRONG COLOR and I called the store the next day FOUR TIMES by a customer service representative Christina whom claimed spoke to the "manager" JACOB who suppose to call me back but guess what after 4 times of trying to reach them and promising me that the manger will "call back" cause he is busy and I waited the whole day for there call and simply the excuse was " the manger is busy with customer" but wait am I not a customer needing assistance ? 2 DAYS later of not getting any response back from the manger or the customer service representatives I decided to go to the store. The manger was off and the customer service Lucy was not very helpful or understanding. I used to shop at Ashley's for a long time for both of my apartments but now I lost the respect for there terrible customer assistance.

I purchased a set of furniture here. When I went home I checked the prices online in their website and there was a difference of $400 with the 10% discount there was on their website. They offered 24 months 0% interest financing in the store when I purchased the furniture and when I asked for a price match they said they're going to change the finance terms and offer me a 6 months financing. I feel like I was scammed and all I got was a hard inquiry on my credit report. Their customer services was awful after I complained about the prices but when I was shopping they were treating me different and they were much nicer.

Jacob Williams was able to beat my online prices and helped me find more accessories for my home. You're awesome Jacob! Best store manager!!

Nice. Good assistance.

Nice Persian sales guys

ABSOLUTELY HORRIBLE!!!!! I was scheduled for a delivery on Saturday the 9th and the bed came with huge cuts down the headboard. They said they would redeliver Tuesday. My husband took off work, cleared our room again and was stood up. When i called they said we were not on delivery until the 23rd. I asked to speak with a manager and they never called. I called again and the store said they could deliver Saturday the 16th. I even checked the delivery details on the we site. They never called or showed up... again!! When i called they had me down for a random week day. Then we were told the bed wasn’t even in stock by a customer service department lead. We called the store and they said we didn’t answer the phone.. we called the delivery manager and she said it was a system issue and corporate didn’t confirm the order.. ARE YOU JOKING ME?? 3 days of missing work and 3 times i had to clear out my room and no one knows what going on... THE WORST COMPANY and THE WORST EXPERIENCE OF MY LIFE!!!

Very helpful and patient staff. Easy on the numbers makes this furniture store above the others

This home depot store was awesome. It has a wide selections of home needs and decor. It was good quality at reasonable price. I got the best quality dining table set. Staff were friendly and helpful.

AMAZING LOCATION! I am so glad I purchased at Canoga Park... i had went to burbank and didnt fully commit so when I went to canoga park, I was sold!!! Make sure to ask for David! he helped me and He was extremely knowledgable and went above and beyond for me. i picked out the perfect furniture for my new condo. I was a little hesitant but he helped ensure me that it was a good choice, and I am so glad he did!!! I always get compliments when people come to my house. Thank you David!! I will definitely come back closer to my due date to buy new furniture from you for the babys room!! Thank u!!!!

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There is a women called Lucy who is apparently the supervisor there . She is very rude . Not helping at all and hung up the phone at my face . Poor service . She couldn’t answer simple question i asked and made me wait on lone for 20 minutes with a very bad attitude .

Luigi and Silva were great help. Great service

Ahmed and Silva at Ashley's Canoga Park were very helpful and friendly! I was able to order the furniture I wanted quickly and without hassle. Thanks very much!

Beautiful showroom

Sara Darmian offered amazing customer service through my process of buying a set for my bedroom! Very patient and friendly. LD was also very personable and helpful too. Both made my experience so worth it! Call Sara and LD when you go to Ashley Furniture!