Ashley HomeStore Canoga Park, CA 91303

It actually took a while to get some help as all associates were busy helping other customers. I walked to customer service and asked for help. The lady there had just finished a very long call but she greeted me with a smile and helped me out with my order. Her kindness and patience is what gives this review 5 stars.

Rene and Jacob (store manager ) were amazing! All questions were answered and they were very patient when we were choosing our bedroom set .

!!!THIS STORE ROCKS!!! Star employee goes to ~MAGDY~

Awesome deals I love their customer service , our sales rep Luigi Vargas helped us around the whole store and helped us find EVERYTHING we wanted!!! AWESOME!!!

Excellent products with great customer service. Salespersons are very helpful and assist in the selection of furniture. Price matching is great with no stress. Highly recommended for all your furnishing needs.

I had the greatest and easiest experience with Lucero. She was professional, kind and knowledgeable about the bed frames. She ordered the one I chose and explained all the charges and future procedures that I will expect. I was happy to find exactly what I saw online but needed to see it and know more about the delivery, installation and set up. Thank you for Lucero, She is a breath of fresh air in the retail furniture business.

Everyone is very helpful and, having purchased there several times, they always stand behind their furniture and are great to work with. They're very customer driven.

Vaughn is a lovely person and very knowledgeable about furniture. He helped me buy what I needed. Lucero is also great.

This is not the type of store we usually shop in. We were in the shopping center for something else and my wife said lets go and look in Ashely. I really felt this was not our type of store, but I went along just to see. The first person to meet us at the door was very hard to understand. She showed us to what we wanted to see and when we wanted to see more she just sort of disappeared and started to help someone else. I wanted to leave at that point. We walked to the door and then I spotted just what we were looking for. A sofa in the color and style that would fit our home. We are used to having custom made furniture. As we were checking out this particular sofa a very nice fellow came by with an iPad around his neck. He was very nice and very helpful. We told him we were interested in this sofa but we had a dinner engagement to go to and asked if the discount would be available the next day after the promotion ended. He told us not to worry about it and gave us his card. We had dinner and came back that evening, found him and bought the sofa. We have to wait several weeks since it was not in stock. Lets see how it all turns out when it gets delivered.

The actual store where I bought my bed offered good service. Kate was great! However, delivery and installation did not go well. First, the drivers went to a wrong location, then they weren’t very friendly, then they refused to take my old box springs when I was told they wood, and finally, when it came time to put my bed together, they had the wrong hardware. Customer service said it could take 10-15 days to get the correct hardware. With my bad back, I was left with only my very expensive mattress on the floor, no bed to sleep on.

I ordered a mattress in-store because I needed it fast, but they couldn't get it to me in under 10 days. Would have been the same shipping time to order from the website, except the website lists the mattress for $300 cheaper. Their "manager's special" prices are a scam—they don't actually have the products in stock, they just order it shipped from the warehouse. I don't recommend shopping in-store here.

Terrible experience. Sales reps say whatever just to close a sale. My rep was not upfront about delivery delays and items unavailable, yet had no problem having me pay in full right on the spot. My order was made over a month ago. Today’s delivery had missing items, some of which now are not available until end of next month. Worst experience ever and I will never go back to Ashley!

WORST MATTRESS EVER BOUGHT! I bought a queen size mattress back on Oct 2019 not even a year it started cracking from the springs. And at this point I cant sleep well... Pay attention in my suggestion buy spring air or sealy...

This was a horrible experience. Firstly we went into the store to see the furniture we liked because we wanted to see if it actually looked like it's photos. We were trying to decide between 3 different items. None of the pieces looked like the photos and we ended up choosing something else. We then waited for it to be delivered. The first time they dropped off the wrong item and then came back and picked it up and left. No email no update for the next scheduling for correct delivery. I called to reschedule the next day. When the item didn't show up for the first scheduled time we I had to call again. I ended up calling 3 times that day and in the end was given 3 different times for delivery that day. Finally we called again and were told that the item was in fact out of stock and on back order. So it was NEVER actually on a truck at all?? We stayed home for two days waiting for this delivery that never came. The guy on the phone gave us no resolution, no offer to fix the problem in fact he suggested that we go back to the store and deal with the sales person and get another piece of furniture? Why would someone sell you something that didn't exist? How did a phantom item get on a truck for delivery TWO DAYS IN A ROW??? Terrible customer service!! Buyer beware the price in the store doesn't match the price online there is also a 200% mark up in the store. #awfulexperience

They are very strict in not allowing returns. It is a coffee table that I bought just 1 week ago. I just wanted to return it and to buy a sofa instead, but it is like a big sin there. I will not buy anything from Ashley anymore.

waited three months and did not send so promised in two weeks

Unprofessional management, horrible customer service.

Awful customer service. The store manager Joseph and The assistant store managers are the worst part of the awful customer service, rude and very unpleasant. Wasted my time and money.