Ashley Store Colma, CA

I would have received better service, and saved a lot of time, if I had bought at their online website. The saleswoman was useless despite giving her the part number. I gave up after she called the manager over three times to help her.

William was great, super helpful!

The place was great and brian and rose where great explaining the chair and even went go the extra mile in explaining how the chair was made as I was concerned about my brother weight, they where the best, so asked for them Thanks for the great service I was given, patty

great help from Mr William, gave me all the detail about items i wanted. please look for him when youre coming to ashleys in colma!!

We had an amazing experience with William we had all of our questions answered and left with a great purchase and feeling good please ask for William he is awesome 😎

When did a excellent job? I’m very pleased with the service and I will come again. Great job, William.

Wonderful experience with William ,he explain and he was very helpful,thank you for your help

Ordered 4 items worth >$2,000 from Ashley Store by going down to the Colma outlet and placing a delivery order which was committed to be 14 October. Salesperson was Vivian, and her manager was Bryan. Took the day off, booked the loading dock/elevator which required booking fees and waited the entire day for the delivery but it did not arrive. When we tried to call the store the entire day, we were repeatedly told that Vivian was busy, and could not respond to us, or could not provide a status update of our delivery while we were waiting at home. When Bryan (the manager) spoke to us, he did not offer ANY remediation, stating that they “do not do such stuff”, and we should wait for 25th October for our order. The best he offered was for us to cancel the order - there was no regard for the inconvenience caused and our horrid customer experience. Highly discourage purchasing from this store!

William was so helpful and kind

We had a great experience at this Ashley furniture store! Two sales representatives, Rose and William, helped my wife and me to choose the perfect sofa. They took the time to listen carefully to all our needs and our individual preferences, then suggested a great option that fits us perfectly, and at a very good deal. Their customer service was excellent - friendly, attentive, and professional throughout. The store has a wide selection of stylish furniture. We finally found exactly what we were looking for after searching in many other stores. Highly recommend this place for anyone shopping for quality furniture and great service!

I went into Ashley to look for a new couch for my living room and with the assistance of William I was able to choose a coach on the spot. I am very happy with the purchase.

My representative was very patient as my sister was using a walker. Vivian took her time showing us sofas in our price range and made very good suggestions. She gave us a very good deal, all furniture was beautiful. I would recommend this location any time.

William Southall was considerate, patient, and determined to help me find the exact item I came in for. The whole process was swift and he informed us of all processes and policies. Thank you, William!

My husband and I had a wonderful experience from the time we walked in and the time we bought our beautiful furniture in which we both love so much. Our sales person was William and he was off the hook! He gave us a great discount! He was also very kind and loving. We will always think of Ashley’s first.

Sherri is an outstanding Manager, excels in what she does.at Colma branch As well as Vivian empitomizes an excellent customer service. Will be happy to refer to family and friends and definitely I am a return happy camper customer! 💜🫶💜

William was such a great guy when it came to attending and helping us get what we wanted.

I had a truly exceptional experience at Ashely’s furniture working with Feven! From start to finish, she was the epitome of professionalism extremely patient, incredibly thorough, and genuinely committed to helping me find the right pieces. She took the time to truly listen to what I was looking for and I couldn’t be happier with the outcome. I highly recommend her (and the entire staff), to anyone searching for a the right furniture, she’s outstanding!

Rose was great

Indeed!! Ms. Sherry (Supervising Mngr.) Went Above & Beyond Her Call of Duty Assisting Us- Unlike Other Furniture Store Encountered.. When Issues Came Up. She & Her Staff Are the BEST At Their Job!!

I had an amazing experience. William was helping my family and I by picking some chairs and a dresser. He was really patient and charismatic. He took all of the details we needed including measurements and our own individual preferences for furniture. Great customer service. The store is also very neat; a great selection of items and spacious.

William was great! He helped us find everything we needed :)

Sofa I bought has not been delivered, after confirming delivery I got a call saying it will take at least another week and I need it for an event.

My wife and I have been searching for the right deal to replace our desperately outdated furniture. We had even been in this store previously, but did not buy anything. The difference this time was our salesperson Breanna. She was very attentive, but also gave us the time and space to be able to come to our own conclusions. I’ll be honest here, I have a deep aversion to salespeople, but when I find one that is genuine and honest like Breanna, it makes me feel like a valued customer. I feel like I’m getting assisted by one of my friends, not a greedy sales

OMG William Southall in Colma at The Ashley Store Was The Most Helpful Person I’ve Encountered!!

DO NOT BUY FROM HERE. I can't believe anyone would actually consider buying a couch from this location. Ashley Home Store operates under a licensing model where they have a handful of corporate stores and then a bunch of independently owned stores. This is an independently owned location. You can probably see where I'm going with this eh? For the entire 2 hours that I was there, the salesperson was basically trying to scam me into buying a couch for almost twice the price that it was online, and blatantly giving me false information. Just to name a couple of these egregious lies: - I was quoted over $200 over the online price - they wanted to charge $50 for otherwise free shipping - I was denied a return (even though the actual ashley allows this) - they claimed to be the 'real' Ashley even though they are an independently licensed location. This was outright highway robbery. Thank god I didn't actually buy the couch.

For a busy Labor Day weekend, great service. Got a great deal on the couches I wanted.

The staff are very welcoming and helpful especially Ms.Rose .

They tolerated my adhd shopping style with patience and good humor. Worked with me in financing & just overall really nice people. Best of all, they weren’t pushy!

William was such a great helper and got us what we needed

Shout out to William for the 1A customer service in helping my boyfriend and I find the perfect bed for our new home!

William was a great help. Came into the store to purchase a bedroom set for our son and the purchase was so quick and easy. We are coming back to buy a couch and William. Is our guy!!

Our Sales Associate, William Southall was very professional and pleasant to deal with. He knew all the specifications of the carpet we purchased and gave me a lot of good information for my future purchase of living room furniture.

Grate sales lady definitely a keeper personality plus she knows how to satisfy the customer with great Household information.

(Translated by Google) Beautiful furniture, shame about the staff and the worst thing is that they say the delivery date and they are pure lies, up to 3 months late, it's not fair. (Original) Hermosos muevles lástima de personal y lo peor dicen fecha de entrega y puras mentiras asta 3 meses de retraso no es justo

Rude and clearly can’t comprehend with English. Terrible service to where I don’t want to shop at Ashley furniture. Prefer a company who has common sense to treat their customers with respect and workers who actually know how to do their job.

Rose was very helpful finding exactly what I wanted and needed. A great reclining sofa . Excellent service and quality of products

I have met William (sale person) , very professional, friendly, explaining very professional. Like him a lot 👍👍

Great customer service super helpful

Very easy and friendly no pressure.

They were nice and very helpful

It was our first time visiting Ashley Store, it was a great experience, there’s too many to choose from. And I want to thank Syier, the Customer Service who attended us, he did a great job and did his best to help us along the way. Thank you. Highly recommend.

When I walked in I was greeted by Vivian. I told her what I was looking for and she showed me the two loveseats that I saw on line. Vivian was very friendly and knowledgeable. She did not pressure you into anything which was nice. I ended up buying a loveseat from Vivian. The transaction was very easy. I’m hoping the deliver is a smooth transaction also. If you need furniture go to Ashely Furniture Store in Colma. Please ask for Vivian, she gives A+ customer service with a smile. Update: My furniture was delivered today as promised. It went very smooth the guys were able to get it in my apartment. No damage to furniture. Kudos to the delivery guys they were efficient and friendly. Thank you Ashley furniture for such a pleasant experience.

I want to highlight William Southall's excellent customer service. He was attentive, offered suggestions, and made the shopping experience easy.

Great Experience..William and Sherri Have Great Personalities

Miss Vivian is the BEST at this Colma location. She got me deals upon deals. I'll never forget the time she spent with me making my purchases, and all of the assisting staff and management. Each and every person and item is Top Notch! I can't wait to get these home just in time for the upcoming holidays. This location has good parking. Clean well displayed store. I found many items of interest. Will definitely shop at this location again in near future.

Before making our final decision on our livingroom purchase we went to Ashley's twice. The two sales associates who helped us were Rose Baviera & William Southall. Both were very professional, knowledgeable & patient with us & all of our questions. We are senior citizens and still like to see, in person, what we are purchasing. We are looking forward for our furniture to be delivered. Thank you again Rose & William.

William southall He was the agent who attended us the truth we were not sure to grab the products but with his kindness and charisma we agreed a great sales agent good presentation excellent service from him thank you William

Excellent variety of quality furniture, attractive price of items on sale, due attention and assistance to customers, right advice for choosing useful products.

William was a very friendly and knowledgeable sales associate and he took great care of us from the moment we walked in. While we were only looking for a dresser initially, we ended up getting a pair of matching night stands, which also match the dresser. Now we want the matching chest. We took full advantage of the summer promotional prices and will be back again soon thanks to William’s exceptional customer service. This particular store is great - it’s large, has ample variety of different pieces, and the staff is very friendly - especially to my dog! Hands down one of the best furniture stores in the Bay and furniture shopping experiences to date. Highly recommended!

William was very tolerant of my vicissitudes but in the end found me exactly what I needed.

Workers were nice but they gave me the wrong bed which was horrible and when I tried talking to them they’d just tell me that I’d get a call back but they never call which is very frustrating

Salesperson Rosa was very professional and welcomed us. We discussed all the details of a purchase of a wonderful TV stand, and she gave us reasonable discount. Looking forward for the delivery. In my opinion, this Ashley store provided the best choice of a quality furniture, comparative to other similar stores in my area.

I purchased a bed, nightstand, vanity, and a sofa from this store shortly after it opened in Daly City, California, on December 6, 2019 (Sale# 190002760; 190002720), and I also paid extra for an extended warranty. However, when the furniture was delivered to my home, it arrived severely damaged. I sent multiple text messages and made several phone calls, but no one ever responded. I even went to the store in person to request repairs, but no one came to fix anything. The quality of the furniture was extremely poor—very roughly made, with wood panels that were thin and flimsy. The drawers couldn’t even be opened because they were sealed shut with nails and glue. This was a terrible furniture buying experience. I felt deceived and taken advantage of. I would not recommend this store to anyone.

Sylvia was very helpful on helping us get a bed frame we were picky on what we wanted and she showed us the frames that we wanted and showed us mattress if we wanted she also showed us the prices and she gave us a good price at the end. Ask for Sylvia very helpful

Wonderful interaction with all staff.

bought a mattress and the staff were very friendly and helpful. they cultivate a great environment

If I could give them less than 1 star I would. Getting them to deliver a dresser to my apartment was a nightmare with their delivery team assigning me dates and times nobody would be home and I called 3 times to make sure the time got changed, was assured everything was fixed and then had 3 missed calls after an appointment I couldn’t miss that they were at my house ready to deliver. Well sure enough they left & I rescheduled the delivery for another date. It gets there and when I open the box the whole inside of the dresser is broken and the drawers can’t even close. Then they have me submit pictures and a claim. You want to talk to someone about the next steps? Too bad, you have wait 72 business hours for an email back. Get the email and they tell me they’re sending out a repair team to fix the dresser (the one that’s not repairable hence the pictures I sent in). Well guess what? Assigned me another time I’m not available. Call back to reschedule the repair team coming and ask about them just sending a replacement since it’s not repairable. Nope, need the repair team to come. Well here we go again. Repair team comes and is in my apartment for about 2 minutes time telling me it can’t be repaired & I need a replacement “ooo the delivery team definitely dropped it” says the repair team. Awesome, did they send you with the replacement? NOPE. Okay well are you at least going to take the broken one so I don’t have this huge broken dresser taking up space for god knows how long? Nope. Now have to wait another 72 business hours for an email after the repair man takes his own photos. Well here we are 5 days later and just got another email saying the exchange is approved, & they assigned me another delivery time nobody is home. I call to change it and they tell me I have to wait 24 hours before they can edit the delivery time. This company’s an absolute joke. Not to mention I asked if they planned on giving me a partial refund for any of this since I’ve wasted a stupid amount of hours on the phone with them and waiting around my house for deliveries/ repair team etc. “The best we can do is give you a promo code for $25 off your next order, would you like the code?” HAH! Tell me you’re kidding? IF this dresser EVER arrives in one piece I wouldn’t order another product from this company if they paid me to do it. Literally. An absolute joke, stand clear of this company, at least for online orders. Unless you plan on going into the store and making sure you bring your furniture home with you on the spot, then don’t even bother wasting your time, energy or money on this place. This has now been going on for over a month. And for reference I’m not even a Karen LOL this is the only bad review I’ve ever even cared about writing that’s how much I hope others avoid this mistake.

Wow ! Absolutely the best investment I’ve made all year, now my living space is complete not only is it the single most comfortable couch I've had the pleasure of knowing it fits perfectly in the space I had available, Ashley even sent a technician to fix a single smudge it got on delivery, there’s no better furniture store that cares more than Ashley furniture, the technician Tim even told me worst case scenario if there’s a tear or seem pops all you have to do is order the specific part and they will install it within warranty. Thank you for making my first furniture purchase painless and fun… Your loyal customer…

Best salesman ever took out time to make sure that we knew what we wanted. He was even looking for a black cocktail table that you guys didn't have, but he said, maybe he can see if there is anything coming in new.

Rose was great, she handled our request working with the Reno store to make sure we were getting our delivery confirmed at our cabin in Donner Lake. Thank you Rose, you deserve a raise

I came in knowing what I wanted and Vivian was helpful and took care of the order right away.

Very pleasant layout is store, good selection helpful salesperson- thanks Briana!

Also wanted to mention that William was very helpful and patient while my family and I picked out the best sofa for our needs. His help was much appreciated.

We got great service and price from Bri and store manager Steven. Really appreciate.

Isiah and his efficient assistant were great. They worked to accommodate our specific requirements to make the sale. Thank you!

William my rep was awesome!

If I could choose zero stars that would be appropriate!!! Received multiple emails confirming delivery confirmation and they don’t even have the products I ordered. When calling to ask why I am told we don’t have control over our warehouse. So I just sit around all day waiting for something that never was even going to be delivered!! Stay away from Ashley Furniture!!

I was treated very professionally and cordially by the sales lady. She's very proficient and her expertise made my transaction very smooth. I'll recommend Ashley Furniture to everyone I know shopping for furniture. Thanks so much!

Avoid this place like a plague....they offer an excellent Customer (we don't) Care program. They promise, sign contract...only to tell you that we don't have what we promised. And their way to make amends equals to "Go away and don't bother us" approach.

Bri was friendly but not hovering. Professional and knowledgeable. Bought on site and it didn’t take more than an hour to shop and find what we needed. Will come back when we need more items.

We received excellent customer service and sales from Evelyn. Super friendly and not too pushy. Can't wait to receive the couch soon.

I recently purchased a rocking chair and dresser for our nursery. The stores layout makes it easy to find exactly what you are looking for. We found both items within 15 minutes, had a wonderful sales rep named Vivian who made the purchasing process extremely easy and smooth and we will have our delivery within a week! Very happy with our experience.

Vivian was very helpful, polite and friendly.

I got everything I was looking for. Quality, selection and prices are great. Customer service is excellent. Staff is very helpful, knowledgeable and friendly. I would recommend Ashley Furniture to anyone who needs good quality stuff.

Great service and sales team!

I had a fantastic experience working with Sylvia at Ashley Furniture. She was incredibly patient and knowledgeable, taking the time to really understand what I needed and helping me find the perfect configuration for my space and budget. Thanks to her, I was able to get the Altari sectional sleeper sofa, the Landocken TV stand with fireplace, and the matching Landocken coffee table set—all within my price range and scheduled to arrive before my delivery deadline. Sylvia made the whole process smooth and stress-free. Highly recommend asking for her if you visit!

It was a pleasant experience. Shopping at Ashley Store They Had What I Was Looking For and The Lady that Help Me I give Her ✨✨✨✨✨ Thank you🙏

This is a formal complaint regarding your store’s deceptive and unfair financing practices. I purchased all the furniture for my home from your store, including the living room, bedroom, and dining room sets. At the time of purchase, it was clearly stated that I could pay in installments, and I accepted these terms and have been making my payments regularly. However, after about one year, when only a small balance remained, I noticed that a large amount of interest was applied to my account. Since then, I have been charged significant interest every month. Throughout the sales process, neither I nor my husband were informed about these interest conditions. Although we spent hours in the store speaking with the sales representative and the store manager, and were asked to sign various documents, these important details were not disclosed to us. I will take the necessary legal action regarding this matter!!

Great selection of furniture. There are a lot of styles to choose from, no pressure from the staff. They have knowledgeable staff. Rose, one of their staff, was very helpful and knowledgeable.

Bridget known as Brie was very patient with us as she measured at least 12 chest drawers and we found the best one to fit our needs. No pressure to buy but we found what we needed. Kudos to her!

Syia was was so helpful and even with all the hiccups we met due to technical difficulties he was still very patient and persistent to solve the problem. The manager that runs the store is truly a champ who also stepped in to help us resolve the technical issue. I have bought a couch before and this was a second purchase and it’s been amazing so far. I will definitely be visiting again soon.

Disappointed with the customer service at this store. The staff seemed more focused on hitting sales goals than actually helping. I asked a few questions and was met with rushed, uninterested responses. It felt like they cared more about bonuses than customer satisfaction. Won’t be returning anytime soon.

Briana was great!! Very understanding on what we were looking for and our budget!!

Salesman Ali was very knowledgeable about your stock and I was able to find what I wanted within about 10 minutes. I was in and out in record time. All he listened to what I wanted and narrow down my choices quite quickly. Glad I had him for a salesman.

Not price transparent. Showroom price does not include shipping and assembly costs. Very dishonest marketing. Even if you were to hypothetically want to assembly them yourself the fee is still included.

Silvia was simply wonderful as always

Only one thing. The Conner of boxsping a little bit chips when open the plastic bag. That’s the quality. Said need to call support to come over to repair. Or replace another one. So I just don’t want to wait for come back.or if you can replace another one for me. That’s will be great. Just one thing I payed couple hundred dollars to buy this like use and chips boxsping.

The store had the items we were looking for and the store personal were very helpful and professional with the purchase.

Briana helped me decide what to buy she was very patient courteous and kind. I felt like I made a good choice .

The showroom was absolutely beautiful..bigger space, everyone is so friendly. Evelyn was so nice. THANK YOU..can’t see for my new bed to be delivered..♥️🙏

Ali and Thomas were beyond helpful and attentive to us as we searched for a bed frame and dresser. We will be back for the rest of our furnishing needs!

Nice prices and nice professional people.

I am happy that I chose this furniture store because Sylvia assisted me with my needs. She listened and took care of me. This place is awesome and will definitely refer my relatives & friends to buy their furnitures from here.

I had an amazing experience shopping at Ashley Store, thanks to the outstanding customer service from Briana, she was knowledgeable, patient, and genuinely cared about helping me . She made the entire process seamless and enjoyable. If you're looking for quality products and a friendly, professional sales team, I highly recommend visiting Ashley Store and Briana.

Great experience with Bri she was professional and helped get the best price possible

The sales staff are very knowledgeable and personable. I just made my second furniture purchase here today!

Very helpful and friendly service.

Walked in READY TO drop $10k on some lm furniture Walked around 10-15 without even a hello. I didn't mind at first as usually salesperson will follow and annoy. But not even a hello. Then as we were leaving i make eye contact with 2 woman they stopped and stared like I was a hyena in the wild ready to attack, they like deers caught in the headlights I waved kindly said hello I have a couple of questions they turned their heads and proceeded to ignore me. I couldn't believe it. So u know your competitors got the sale just for that reason. Mind u it was me and 1 other couple in the store. That's it. I mean I laughed but if I owned the palce I'd be really mad. Colma location FYI

Went to the store for the first time, mainly looking for some sofa that will fit the new place. I found what I want, but I told the sales person I will come back. However, she was not happy about it after I told her I will be back, had some bad attitude. Went in for the second time and purchased what I wanted. Paid and set up delivery. My delivery time window was between 12pm and 4pm. The delivery team got here after 6pm. First time going to Ashley, not the best experience.

I had the best experience with Vilda at Ashley Furniture yesterday. She helped me to pick out the best sectional couch for my family and got us a great deal!

Our experience at Ashley's in colma was great from the moment we walked in Joshua was friendly and very helpful. Totally recommend this location.

Not at all happy with the deceptive sales practices. We dropped in to look at one particular mattress to see if it was something we were interested in purchasing. It was the Nectar Mattress, we were told that Ashley Furniture owned the Nectar brand so she would be able to look at what we were about to order online. It turns out Ashley and Nectar are two different companies.

The people at the store have a great energy about them. Got a great deal on the couch. Selection was great. The only downside is having to wait for the couch to be delivered!

Super quick easy transaction. Price matched an item with ease.

warmly welcome when we entered...we said why we were there, and what we were looking for, was given directions and some information and then were let to roam the store without sales pressure....the sales person checked with us at various times and then left to let us look around for more options, and answered questions. When we found what we wanted, we motioned to him and then continued to work the sale....it was a very satisfying and no pressure experience...very pleased.

Rose was super helpful and accommodating while my husband and I were figuring out what couch to get for our apartment. Very helpful while not pressuring us at all which we really appreciated. Will definitely come back when it’s time for new furniture again!

Sylvia sale representative was wonderful, she was the actual reason we went back she was honest not pushy and explained everything in detail

My experience was very pleasant. The sales associate (Rose) was professional & helpful.

Amazing variety and selection of furniture. Our rep John was knowledgeable and helpful and friendly.

Unfortunately I witnessed something very disheartening. An older lady wanted to buy some wall sconces, she asked a gentleman named Thomas for assistance getting them down. He rolled his eyes at her and was very rude, he told her he was busy and couldn't reach them anyway and then walked away! He didn't even ask any other associate in the store to help!!!! That poor woman! Shame on him! I wouldn't tolerate that kind of behavior. Bad business and a bad look!

Bri was great. Her knowledge of sofas came in handy.

Bri was so friendly and really easy to work with. The place was well merchandised and looks very nice. I spent a day trying a bunch of recliners and came back to purchase one with more features than I was expecting!

I recently purchased the Altari sofa from Ashley Furniture, and I'm thrilled with the product! The sofa is firm but incredibly comfortable, making it the perfect addition to our living room. What truly made our shopping experience stand out, was the exceptional service provided by Manager Isaiah and Store Advisor Evelyn. They went above and beyond to ensure we found the perfect sofa within our budget. Their dedication to customer satisfaction is genuinely appreciated, and we can't thank them enough! Unfortunately, our experience with the delivery service was a different story. Despite our request to have the items dropped off in the living room, the delivery team chose to enter through our bedroom patio door and left the items in the bedroom. To make matters worse, they failed to handle the items with care, dragging them across our asphalt driveway during offloading. While we're extremely satisfied with our purchase and the service provided by Isaiah and Evelyn, we would not recommend Ashley Furniture's delivery service to others due to their subpar handling and communication. Rating Breakdown: - Product (Altari Sofa): 5/5 stars - Service (Isaiah and Evelyn): 5/5 stars - Delivery Service: 0.5/5 stars Overall, we're happy with our purchase and in-store service, but Ashley Furniture needs to improve their delivery service to match the exceptional standards set by their in-store team.

I purchased a dining set and Vivian helped and showed me my different models. Each product, Vivian shared information about the product that resulted me choosing the dining set fitted for my dining area. I have a very positive experience buying from this store. I have several family members that bought here with good recommendation thank you.

Amazing service, Sylvia was extremely helpful anda gave great pointers. Highly recommended!

Excellent Customer service

Store manager was incredibly rude and unnecessarily sassy, just really over the top. Rolled his eyes at me after I spent $2000 in their store. Will never return.

They claim they price match but when you give them a lower price they tell you they don't match with that store

Our salesperson Vivian was a gem! Great service at Ashley’s.

It was our first time at an Ashley store and was helped by Rose. She was very knowledgeable and very helpful. She explained to us the advantages and disadvantages of the couches that we liked, as well as letting us know some of the functions that we might’ve overlooked. All in all, we had a pleasant experience and would highly recommend this store for its good customer service.

Sales person was very professional, courteous & knowledgeable. Provided us with A positive experience.

Outstanding customer service and knowledgeable for all the products in the store and awesome prices too!

Boo Ashely furniture- Save yourself a headache, time and energy by going to other higher quality businesses. Don’t spend your money or time with this company. High delivery fee for low quality care and protection on your items. And if they damage something good luck trying to return anything or get any help. Don’t shop here.

(Translated by Google) Excellent place 👍 (Original) Excelente lugar 👍

The movers helped a lot and they were welcoming ! Found the perfect dresser for my partner

Very pleasant price, not expensive, and the items are generally worth their price. Most importantly, it was pleasant to communicate with the furniture store staff ( Colma)

COLMA store is well mapped out. The store has some excellent choices In chairs to complete your existing furniture. Sales person was relaxed and helpful with information about delivery and set up designed for customer convenience. Thanks Ashley Home Furniture.

I had a really frustrating experience at Ashley’s Furniture in Colma. From the start, I felt like the staff was more interested in making a sale than actually helping me find what I needed. The whole process felt rushed, and I wasn’t given much time to think things through. One of the biggest issues was the financing. I was told I was just applying for a pre-approval, but later realized they had gone ahead and opened the account anyway. That was not what I agreed to. I was also looking at a clearance item, but they said they couldn’t deliver it themselves. Instead, I’d have to use their third-party vendor, or my own, but when I asked how much that would cost, they had no idea. So basically, I was expected to arrange delivery without knowing the price. To make up for it, they offered to remove the delivery charge from my other items, which was about $560. While that helped a little, it still felt like an unnecessary hassle. Another thing that made the whole experience uncomfortable was the dynamic between the staff. I noticed the manager seemed frustrated with the employee who was helping me, which made the situation feel awkward. It was clear there was tension, and it didn’t exactly inspire confidence in the service. On top of all that, we spent about 2 to 3 hours there, going back and forth on pricing and details. My pregnant wife was completely exhausted, and when we finally tried to leave, the staff kept pushing to make the sale. It felt like they were doing everything they could to keep us there, which just made the whole situation even more frustrating. Another issue was their promotions. I was originally told I could get both 20% off and 60 months of 0% interest. But when we got to the final pricing, they changed the terms and said I had to choose one or the other. That kind of bait-and-switch is exactly why I wouldn’t recommend shopping here. This led me to check out Living Spaces, especially since Ashley’s staff claimed their prices were higher. That turned out to be completely false—I actually found better deals at Living Spaces, and their service was much more straightforward. Since the time we left until yesterday, they have repeatedly reached out to me via phone calls and text messages trying to make the sale. At this point, it just feels excessive and pushy. If you’re looking for furniture, definitely explore other options first!

Rose was fantastic. I have been shopping for a recliner at different stores. I have been to Living Spaces, Lazy Boy and Macys. None of their salespeople have compared to Rose. Rose was knowledgeable and asked me what I wanted in a recliner. She showed me several chairs and explained the features. She then suggested a recliner that was on sale in my price range. That recliner was everything I wanted and more! I will definitely recommend Rose and Ashley Furniture to my family and friends.

Possibly the worst furniture experience ever. The sales lady was chewing gum obnoxiously loud the entire time. It was unbearable. To make it worse the paperwork was never ending. It literally took 30 minutes and 3 people processing it to get done. The most inefficient system I've ever seen with idiotic sales staff. I'd never go here again..

Rose and other staffs are very friendly and knowledgeable

Every time I’ve gone to Ashley’s to look for enhancements for my home I’ve never had to wait to be helped. Their customer service is top tier.

Chantal is very accommodating and witty.

Lyon was the best!!! I called in because one of the sectionals I wanted online had a 14 week backorder, and he was able to help me get one that would be delivered in a week!! He was very friendly and answered all the questions I had! He even made sure I qualified for the presidents day discount. It was my first time buying something from Ashley and I really enjoyed my experience!

The varnish smell is extremely strong and we replaced all the furniture in the bedroom - the smell made it impossible to sleep in there. The delivery took two weeks and it was delivered 7pm at night. four hours past the last estimated time that they might arrive If someone had not been able to stay and wait for it - We would still not have furniture. Movers were great. Furniture looks good, I just hope the difficulty in getting it is worth the cost. I would have made different choices knowing what I know now.

Weird experience. 2 Stars are for John. I met John as I was searching for a vase for my home. He seemed to be a newbie or something because he seemed a little uncertain of everything but trying to be helpful. Anyway, I did a web search on where to find vases and this store popped up. I guess they don't have a system on how to find things bc when I asked to see vases they told me to look around. The vase I found online was about $10 cheaper and I showed this to John who checked the barcode # to see if it was the correct item. The items matched and I was told they can price match items on the Ashley website. He took a photo of the items as well. He went to make sure with his boss, some African American dude. He looked annoyed when I came as he looked up from his phone as he was watching some kind of video. Manager man was adamant about the item not matching because they didn't look the same even though the SKU # matched (John took a top view of the vase). This didn't make sense because if I ordered it online that would be the damned item that I would get. There's no other freakin way to confirm an item. So I expected John to say something but we all stared at each other awkwardly bc this man was really trying to play me. I had to have him look at it physically. He then tried to make me feel bad about needing a price match bc it was only "$5 difference". FYI What a stupid way of treating money. This guy is obviously bad at money and/or super pretentious or something. Anyway John took me away and I still purchased the item even though boss guy was being dumb. I spent a lot of time searching for the item and there was no way I was leaving without it at that point. Experience was pretty Awkward

I really enjoyed going to Ashely’s furniture. The people there were kind,, professional, attentive. Being there honestly felt like a family. I will be telling my friends, family & employees about this experience referring them to Ashley’s . Thank you friends for being so GREAT!❤️❤️❤️

it’s the first time when i cannot return furniture back. i even didn’t unpack it.

I was recommended this specific store by a friend and I am so glad I did! We were helped by Rose who was very helpful and welcoming as well as the store manager, Thomas who helped us with our purchase. The customer service was amazing from both of them and we never felt pushed or pressured but had all of our questions answered and got the help we needed. It was a great experience and we look forward to coming back again for more furniture!

The person that helped us really made me wana shop there. She was so helpful and knows whats shes selling. Thank you

It was easy and convenient.

I didn't do it in the store I was online but I had problems with that so I was given the coma store number and then they called me back when they had a person to help me and they help place the order for me and then send me an email confirm and everything that I appreciate they went beyond my expectations. Thank you keep up good work great customer service

Lack of communication and unprofessional service. Not a good experience. Never answered the phone or call you back once they got your money

Sales people where very helpful. I will re recomend Ashley to anyone who ask.

Very well satisfied with the products and customer service.

I had never visited an Ashley store before, as my taste leans toward contemporary furniture. However, I was pleasantly surprised to discover they carry quite a few pieces that don’t feel like they belong in your grandmother’s house. I had spotted a sofa on their website that seemed like a good fit, and it turned out to be exactly what I wanted—stylish and an excellent value. Evelyn was super friendly and very helpful, she and the store manager Leon made the buying experience smooth and enjoyable. Highly recommended!

Fantastic experience, great staff, knowledgeable of what they do. I got the exact kind of furnitures I needed. The store manager and Evelyn were so helpful!

Rose was great, very helpful, not to mention beautiful, but she helped me pick out a sofa for a vacation rental, which, you want something nice, but don’t want to break the bank, as you personally aren’t really going to use it. Anyway, she was a big help and I appreciated it.

The layout of the store was pleasing and fun to look around. Rose was very helpful in setting up my order and financing. Thank you!

I had a very good experience here...I had seen a chest of drawers on the website and went in hoping they would have it on the floor so I could examine it (check color, see how easily the drawers slid, etc.). They had the piece I was looking for and the saleswoman took my order. Delivery was easy to schedule. I recommend!

I initaly just wanted to window shop for some new ideas. Vivian was very friendly and patient with me. We ended up going with a really cute sofa set for mt new apartment and it was great in color, perfect for the budget! The manager of the store was also kind to help with explaining the material and function of the sofas sets. It was a great shopping experience at the Colma Ashley store. I would definitely go back to shop again.

Great service! And timely notifications for delivery.

Was looking online for recliner couch and love seat. The Ashley Party Time Power Reclining set caught my eye. I couldn’t believe Redwood Furniture in San Jose had the Ashley set for 2,239 and the actual Ashley store was selling the same identical set 3,199. My wife was also looking for a new bedroom set for our daughter and tells me there’s an Ashley store in Colma now. We go to the store and I ask the manager do you price match, because I see this Ashley set for cheaper. First thing out his mouth was why didn’t you order it from them, I replied because it’s an Ashley set so I came hear first. Then tells me we only price match Amazon, I stopped talking and stopped my wife from looking at bedroom sets. Left the store and ordered set from Redwood Furniture. Five days later I’m enjoying my new couch. I do not recommend doing business with Ashley in Colma.

Great service, fair price and fast delivery.

Our experience in shopping in Ashley was fantastic! We were assisted by Vivian and the transaction was smooth. All our questions were answered. Thank you!

Hello! Vivian was so lovely from start to finish. She was as so kind when I spoke to her on the phone to the moment I entered the store, she truly made my purchase feel warm and made my furniture buying experience non judgmental.

The store was extremely clean and well organized. John was very knowledgeable and professional. He got me in and out and made my experience wonderful!

My Black Friday purchase of a sofa and loveseat started with a great experience. The salesperson was excellent, making the initial process smooth and enjoyable. Unfortunately, that’s where the positive experience ended, and the nightmare began. About two weeks later, the delivery took place, and to my disappointment, the sofa arrived damaged — the corner was torn off. It didn’t appear to be a factory defect but rather damage caused by carelessness during warehousing or transportation or delivery. The delivery team, who worked for a third-party company, told us they only handle deliveries and couldn’t take the damaged sofa back. They took pictures, reported the issue to the store, and said we’d be contacted for a replacement. Frustrated, we called customer service and demanded a solution. Instead of offering a proper replacement, they suggested sending a technician to repair the sofa. But we didn’t pay for a refurbished product — we bought it for its style, plain and simple, to harmonize with our living room! The thought of having guests see a "repaired" sofa in our home is unimaginable. The embarrassment of such a situation at this stage in life is something we shouldn’t have to endure. Seeking a resolution, we went back to the store to speak with the manager, Thomas. To our surprise, he claimed he couldn’t help us since a case had already been opened, and he didn’t want to “go behind anyone’s back.” Now we’re stuck with a broken sofa in our home, uncertain how long this will drag on. It feels like we paid for a quality product but ended up with a defective one, and there’s no easy way out. This entire experience highlights the reckless handling by the warehouse and delivery service, coupled with a customer service team that fails to take initiative to resolve the problem. Lesson learned: think twice before purchasing a sofa or any furniture from them. Their poor post-purchase support may leave you with more frustration than style.

My experience was wonderful. Vivian, the saleswoman was informative and friendly. The two delivery men were awesome. 49 steps around curves. 86 inch power soda. Perfect delivery!

Your store is nice, airy and clean. Every piece of furniture was nicely displayed. I had a good experience shopping and Carlos was knowledgable when I was asking questions.

Dealt with a woman by the name of Evelyn. I purchased an item which was a final sale off the showroom floor. Store policy was 48 hours for pick up. Evelyn decided to blow my phone up the next afternoon telling me she wanted me to be there by 8:00 that night (a whole day early). Extremely persistent, pushy, and almost wouldn’t take no for an answer. She wants it her way or no way. I met her request and rushed up there unprepared to pick my extremely heavy items up undermanned at night time. This led to my furniture getting damaged and now me having to live with it. When I came to pick the rest of my items up the next day because I couldn’t fit it all in one haul…. The manager asked for her to come speak to me. She rudely replied with “for what?” We went back and forth getting no where. She took no responsibility for contributing to the damage of my item. She pressured me to get there before I was completely ready. I’m beyond unsatisfied with her service.

Came to Ashley Furniture with the intention of buying a couch and Carlos helped us by walking through the a variety of couches based on our preferences. We were in and out in less than 30 minutes with paperwork and delivery date of our new couch! Carlos was very nice, good etiquette and so welcoming that we’ll be back for our next furniture! Thanks Carlos and Ashley Furniture for our first new couch!

The management and support team were very professional courteous and polite

The sales person was great and made it very easy to accommodate me her name is Vivian

(Translated by Google) Everything was very nice and the person who helped us was very kind. (Original) Muy bonito todo y la persona que nos atendió fue muy amable

The store is clean and well organized. Great customer service.

Great Customer Service. Sylvia Mania is very courteous, and professional.

Rose was very friendly and helpful. Would of like to see more sectional sofas on display.

Leon was very friendly and helpful. Great savings.

It was great the people who worked there were very friendly and helpful to find the best furniture for us

Evelyn was very helpful very good service.

Very good customer service there and I keep referring my friends there and every one was very satisfied with the stuffs. I spend at least 15000 in the store and I will go back again,

Silvia was very helpful, professional and knowledgeable! She explained all the options to us which helped us a great deal in choosing our dinning set.

Awesome service Leon 🤙🏽 very patient and knowledgeable on meeting our needs for our living room space - excited for our new couch 🛋️ You helped us make the decision for us and we are glad we came in store! Mahalo!

Epic staff nice to me my kids and wife efficient yet caring

I just purchased this couch anf its so comfortable hecause my daughter have the same couch. Early christmas present to myself.

My experience at the Colma Ashley is unforgettable. I went there already knowing what I had in mind to purchase. The sales lady greeted me with a smile. We spoke to each other like we’ve meet before. She was very pleasant, and easy to speak with. I picked out what I wanted, and the manager strolled by. The sales lady introduced us, once that happened we all conversed about outside of work life, laughed, and agreed on some things. The manager gave me an extra discount for my purchase. At the end of the sale transaction. The conversation shifted about spiritual warfare, and Christianity. Not all people want to talk about Christ. We all, are believers, and believe in the powerful works, and wonders of prayer. The manager read a few scriptures, we came to an agreement. He said a prayer for my family, and I for healing, and for God’s continual connection, and protection. I lift the building feeling blessed, and grateful. I’m glad I went to the store to buy what I wanted instead of purchasing online.

Leon was great helping me get the paperwork and logistics done for my couch delivery!

I was very disappointed when I received a phone call from Ashley saying my sofa will not be delivered on time it has been delayed. It will be delivered in another to weeks so I’ve been waiting for a total four weeks which is a whole month. I’m home without a sofa in my living room I’ve been sitting in my recliner and computer chair while I wait.

We have been previous customers Ashley furniture. But this experience has been the worst furniture buying experience we’ve ever had. It started off at the store with our sales person. She gave false information on multiple occasions. First off she charged us for premium delivery and set up of our furniture but later we found out, the Three of the pieces we ordered were not available for set up and had to be built by us. One of the main reasons we had gone to Ashley instead of somewhere like IKEA was because we didn’t want to build our own furniture. This was not figured out until it was time for the actual delivery. Another false statement she made to the charging of the furniture. We wanted partial payment by my mother and a certain amount of the pieces to go on our Ashley credit card. Instead, she charged more to our Ashley credit card, which was not what we had wanted . Once the Furniture was delivered, and we had to put the bedroom pieces together, we moved on and within two weeks one of the drawers on the six piece dresser broke (this was mid-july). As it was covered under warranty, we called the number and started the process for possible repair replacement. By July 20th, we were called and told that the drawer would be replaced and shipped to our home address. On August 5th, I placed a phone call to customer service when the drawer never arrived. This started a three month process of trying to get the drawer replaced. We were told many stories each time we called. It always started with checking in with the warehouse which nobody could ever reach someone there to give us an answer. We were told that the draw would be coming and wouldn’t arrive till October bc it was coming from China. Between July and October, we probably placed over five phone calls which took about an hour each time. On October 15, we called in to check the status of the drawer since it never arrived. We were then told that the order was canceled and that it wasn’t coming from China. After getting extremely frustrated, we were transferred to a customer service supervisor who let us know that they are a third-party customer service line and that we needed to speak to the customer service person in the store. No one on our previous six phone calls had ever told us that. We finally got in touch with the customer service rep at the store (Leti). We explained our story and frustration and she said that she would help us resolve it. She told us at the dresser could be ordered and set up for delivery but wouldn’t set up for premium delivery meaning. This meant we would have to put the second dresser together as well. When we got notification of the delivery by email, I noticed that the email said it was for the wrong piece of furniture so I had to call back again and let them know about the mistake. . During that week of communication, we did get a shipment of draw to our address , and it was not from China, but Illinois. When we open the box, the pieces of the drawer were there but none of the hardware so as of the end of October we have a drawer with no hardware and a dresser that they’re trying to deliver but won’t put together. As of November 6, and 4 mire phone calls, we still have no resolution. This is one of the worst shopping experiences we’ve ever had along with the customer service we’ve received. People say they want to help you, but then don’t provide any real resolution and when they do, it’s with false statements. We will never shop there ever again. if I could give zero stars I would.

Great experience!

Not a good experience did not complete the order as promised.

Ashley Funiture is a great store! I travel from San Francisco to get there. The manager/ salesman Leon was a great person to deal with. He went beyond to make sure I was satisfied. The store should be honored to have him as a manager and salesman.

“I had a fantastic experience at Ashley Furniture! The staff was friendly, knowledgeable, and went out of their way to help me find exactly what I needed. The quality of the furniture is excellent, and I was able to find stylish pieces that fit perfectly in my home. Delivery was prompt, and everything arrived in perfect condition. I would highly recommend Ashley Furniture to anyone looking to update their home with beautiful, high-quality furniture!”

Our sales associate Rose was great! I have since returned and do not appreciate the aggressive hounding by the other sales associates. I will not return to this site if Rose is not at work.

I sent a string of emails starting Monday including emailing their reviews @ Ashley and customer service email and their store employee Y Fernandez. It apparently takes them 5 business days to open an email and think of a response to how grossly mismanaged they are. 🤷🏻‍♂️

Worst shopping experience at the Colma store! Sold me a dining table which was not in stock , took days off from work to find out the shipment was not delivering the same day while waited at hime. my sales never returned my calls and had to contact their corporate to ask for a refund two months later.

Impossible to get a hold of anyone at the store. I’ve tried calling 4 times by now and emailed as well. See my email below. Hopefully the store supervisor can call or email me back. The customer service line called this morning and hung up on my face when I asked them for the supervisor contact. Dear Ashley Furniture Customer Service, I am writing to express my deep dissatisfaction with the customer service I have received regarding my recent purchase of a couch, coffee table, and rug. While my in-store experience was generally satisfactory despite some initial confusion with scheduling, the service has significantly deteriorated since then. Firstly, I encountered rude delivery drivers, which I promptly reported. While I appreciate that this issue was addressed, it unfortunately led to further complications. My coffee table, originally scheduled for delivery on Saturday, October 27th, was inexplicably pushed to Tuesday, October 29th—a day when I am not available. When the delivery coordinator person called, I clearly requested a Saturday delivery. Despite informing both the Ashley store and a customer care representative to cancel the Tuesday delivery and reschedule for the following Saturday, I continued to receive messages confirming the unwanted Tuesday delivery. It is exceedingly frustrating to have to repeat myself multiple times without any corrective action taken. Now, I am told there are no available delivery dates for Saturday, November 2nd, and I must wait an additional 14 days until November 9th. This delay is unacceptable and appears to result from a failure on your part to properly note my delivery preferences. It feels as though I am being deprioritized despite the inconveniences I’ve already faced. I expect this issue to be resolved promptly. Please arrange for the delivery of my coffee table on Saturday, November 2nd, as initially requested. If this matter is not addressed satisfactorily, I will have to consider taking further action, including sharing my experience publicly and reconsidering future purchases with Ashley Furniture. I look forward to your prompt response and a swift resolution.

We visited the store to purchase bedroom furniture. Rose was very helpful as we couldn't decide on the color. There was no pressure to buy & we had plenty of time to explore. We left & called back a few days later to purchase a chest of drawers & nightstand. The only negative was a manager that was hollering like he was at the gym. Very unprofessional. We would have left if it wasn't for Rose.

⭐️⭐️⭐️⭐️⭐️ I had the pleasure of working with Leon and Vivian at the Ashley Furniture Store, and I can't express how grateful I am for their help. From the moment I walked in, they made the entire process quick and efficient. They listened to my needs and found exactly what I was looking for, all while creating a warm and welcoming atmosphere. Life hasn’t been easy for me lately, but their kindness and professionalism made this experience truly seamless and wonderful. I highly recommend visiting Leon and Vivian for all your furniture needs—thank you both for making my day brighter.

Vivian helped me a lot to look for what I’m looking for took her time to actually show me around show me options as well very helpful and nice service.

Me and My dad were looking for some mattress and furnitures we were greeted by Ms.Rose very Kind and insightful for what we were looking for. Thank you for the excellent service and helping us all throughout. Very satisfied customer experience. If you are in the market for furnitures and mattress. just go to ashley colma with some good deals. And look for Rose.

Leon was nice and professional. Explained the whole purchase and delivery flow in details for us. Really nice purchase experience

Vivian is very helpful nice and knowledgeable very patient and honest

Vivian and Leticia very good service!!!

Sergio has been very helpful and patient! Good service and recommend the store!

Make sure to find David (Sales Associate) when you come to Ashley’s at Colma. He is very patient and very knowledgeable about the furnitures! Thank you, David!

My wife and I went to the Ashley store in Colma. Was greeted when we walked in the front doors by Rose. She asked us what we were looking for and we told her we were looking for a bed and some end tables. She was very helpful and showed us everywhere that we should look. We spent about a couple of hour there and ended up purchasing a bedframe and two end tables. I would just like to say that Rose was very helpful, kind and professional. She explained in detail on how long the delivery would take what to expect and if we had any questions to call her and she would help us out. My wife and I were very pleased with the customer service that Rose provided to us.

Most of these google reviews are not real, check Yelp to see what this stores rating really is (or I will save you the effort it’s like 2 stars). We ordered a bed in August and were assured we would receive it by September 10th (delivery date on receipt) September 9th rolls around and we call to ask about the status only to find out that it’s out of stock and the new date is now October. Meanwhile there has been no communication about a delay. This store is a scam. If you do happen to check Yelp you will find about 5-10 other stories similar to this. This store DOES NOT deliver on time. Their customer service is non-existent, and what’s more it seems like they are actively covering up/ pretending to be responsive on Google? Just know you are 100% taking a gamble on buying from this particular Ashley furniture store.

vivian wa very helpful in finding my round ottoman, i tried other stores but i cannot find any.. With the help of vivian she offers me a good value as well.. Thankful for her manager Thomas is very kind and helpful as well..

Vivian was a pleasure to work with! She helped me pick out the perfect dining table for our new home! Great customer service!

Thomas Rush and Evelyn are fantastic. This is easily the best Ashley store around!

Vivian was AMAZING in helping us purchase our living room set. She's very knowledgeable and friendly. If you need someone who knows what they are talking about please ask for her. You won't be disappointed.

Yolette was very professional and patient great job 280 Metro store licayion

vivian 5 stars very happy customer

Rose, Leon, and Leticia provided premier customer service and professionalism. Rose was especially very kind and patient as we made a selection. Leon and Leticia were warm and humorous and they all made the experience very enjoyable. Would shop here again and recommend others!!

Leon at Ashley Home furniture is the best yes Leon did a wonderful job with making sure every detail to delivery date was up to my standards he also assured that if I was not satisfied with my purchase to let him know. The delivery was great on time cleaned up after assembly. I’m definitely satisfied with my Encounter at Ashley home store in Daly city, thank you, Leon

We placed an order at the store, the sales rep checked and promised our order would be delivered in 3 weeks. 2 month later and after 5 delivery reschedules we decided to cancel the order and order from somewhere else. The worst thing is when we placed our original order, every other brand was running a special event for 4th of July and we lost the opportunity to take advantage of that because of Ashley horrible customer service. If I could give them negative stars, I would. We specifically asked about delivery delays and the assured us we’ll get our items on-time but here we go

Came to Ashley to look for barstools and ended up purchasing a couch, love seat, and mattress with the barstools. Was greeted at the door by Rose who was exceptional! Very friendly and helpful and not pushy at all! Showed me their different pet friendly sofas and found one that I think will fit my needs. I’m so happy with my purchases and glad that I had Rose and Leon to help me!

This store has a very bad service attitude I just bought a sofa in less than three days and then broke they said they could give me a new replacement results they sent me a repairman to look at the answer is that I can only give me a replacement of a spare part But if you do not want to give me a replacement or a refund why did you say at the time that you can Anyway, to the back they have been postponing each other to give me all kinds of excuses.

Yollette was very nice to us patient kind and helped me make the best decision in purchasing my first bed

8/9/24 Update: all the people that we've been working with are mysteriously "gone" from this Colma store. These are all the people that are involved in this never ending nightmare. How convenient for them right? We just want to return the chairs that we're waiting for and do a charge back to our credit card but now there's nobody there that can do that, so they say. Update 8/8/24 I really want to warn people about this store. I emailed the provided email address as suggested in the reply to my comment from Ashley Furniture. We received no response from them. There is no sincerity in their apology. Now we're being ignored even more. This place is a scam. Here are just a few of the complaints I have: They are horrible. I am trying to save you from the pain and anguish that comes from buying furniture from this place. I wish someone had warned us earlier. The customer service is non-existent. If there is a mistake on your furniture order, and trust me they will sometimes deliver the wrong furniture to your house, it will take them months and months to fix the issue. You can try to escalate it to hire ups but that will get you nowhere because they will ignore your emails and phone calls. Their delivery drivers never come on time or they come earlier or later than expected and then they will make you reschedule to have it be delivered at another date. Sometimes the delivery drivers don't show up at all. That happened to us three times so far. I will be reporting them to the Better Business Bureau, my local consumer protection office, CA Attorney General and The Federal Trade Commission. We've waited months and months for a single chair to be delivered. It has yet to show up. They will also claim that they can't find any of your paperwork. Another fun thing that they try to do is put you in the middle between the actual store location employees and the escalation department with both of them saying that they can't do anything to help you or that once you reached escalation you cannot go any further up in management from there to complain about anything or find a resolution to your issue. So this really leaves you stuck with no solution. They'll do this to you for a while just to stall time hoping that you eventually just give up. They keep you on hold forever if you're calling about a problem, they don't return calls and they don't respond to any of your emails. It's almost like they get some kind of sick enjoyment out of just making everything harder for you. Please do not shop here. This has been a never ending nightmare for us. If you have Reddit and search "Ashley Furniture" you'll see a lot of bad reviews/bad experiences with them as well. It's truly been a living nightmare and the store manager Mark is no help at all. (Original review) My parents had the wrong furniture delivered. That was the first issue. Then they gave my parents a "reselection" for different furniture. Now, my parents have been wanting for 2 chairs since the beginning of June. It's now almost the end of July. They say they're going to deliver something and they keep rescheduling. I would go with someone different if you're looking for furniture.

Staff Vivian is the best. She knows her job very well. The store is very clean.

Yollette was extremely helpful in my purchase of a recliner. Very professional! Would definitely use Ashley for any future furniture purchases.

We have a great experience doing business with Ashley, Colma, CA. Vivian Lyung is an excellent employee and very good in entertaing costumers. Winnie Julian

Leon, Chantal, and Vivian were amazing. Great customer service

Very friendly kind staff. Was satisfied with the Rose's guidance, options and customer attentiveness.

Receivd wonderful, knowledgeable assistance from Leon to help us make an informed decision. Covered all the bases.

My experience last week with Rose was amazing, Rose was so patient especially since I was with my elder Mother. She took her time to explain & to get me the best deal. She was super patient and knowledgeable of the products. I bought a Queen Bedroom Set & a Mattress plus foundation. Rose took her time & had me try numerous mattress which was so helpful since I deal with chronic back pain. I feel extremely pleased at the products I purchased. I have dealt with Rose before in the past purchasing my Son a bed, so it was great to have her help again. Me & My mother truly appreciate you Rose. Thanks again, see you in the future.

David helped us a lot in choosing furniture .and was kind with us

Vivian was kind, friendly and knowledgeable

Zero stars was not an option. I only purchased here because of the price and have not received my order but I am sure the quality is fine. It took me over a week to even buy the furniture, as the website has the most inane policy that the shipping and billing address on the card must match (literally no idea why). Furthermore, this store is impossible to reach as I called several times with no answer, corporate called several times with no answer, and I only got to finally speak with the store after someone from customer service tried periodically for about 5 hours. Hands down the most difficult time I have ever had giving a company my money.

This was our third big purchase at Ashley‘s in Colma. First two were with sofas with Rose, yesterday we made a purchase for a dining room table and chairs with Sergio. Both were very patient with our questions and indecisiveness. Without a doubt, we would return back to Ashley‘s for any of our future furniture needs. Great customer service, great follow up, excellent sales team. Debbie Ramos.

Came to Ashley’s furniture and had the help of Leon. He was very attentive and a wonderful representative. We purchased a bed set with the delivery.

Rose and the manager were exceptionally nice and honest in giving my daughter and I information about the product we wanted to choose and buy. There was no imposition on their part as to what we wanted to choose and buy. Thank you for representing your company in an authentic way.

Chantel Ramsey was very helpful today during my purchase. Very quick and easy to do the process. We already knew what we needed to buy and she made it super easy!

Sherry and Chantel in Colma were very helpful and cheerful. They both made the process of purchasing a sofa really easy.

Rose and Sherrie are so amazing and professional with their competent knowledge about the products. They answered all of my questions about the product features, and gave me options for great and affordable deals. Rose is very personable and goes beyond the customer expectations. Both Rose And Sherrie are magnificent customer-centered team. Thanks and i will be back to get more products because of their passion to help their clients.

The Nightmare That Is Ashley Furniture, Store 81 in Colma, CA My recent experience with Ashley Furniture at Store 81 in Colma, CA, has been nothing short of a living nightmare. From the moment I made my purchase store, I was met with apathy, incompetence, and sheer disregard for basic customer service principles. Before I get into the experience, the ONLY positive component worth mentioning is the specific customer service rep I worked with (David Tuong) and the AMAZING store manager (Mark). Now that the only highlight is over, let's get to the negative. Firstly, Ashley's online customer service displayed an alarming lack of knowledge about their own products. I spent time with multiple online reps who seemed utterly clueless, providing conflicting information about the availability and features of the items I was interested in. This was only the beginning of my ordeal. The delivery service, which happened twice, was an absolute DIASTER. Whomever Ashley outsources (aka the delivery personnel) were rude, unprofessional, and had the audacity to not only refuse to delivery my items because they had to take the steps, but treated me with utter disrespect/ When I tried to contact customer service to resolve the issue, I was met with unending hold times and transferred from one inept representative to another. Each conversation ended with hollow promises of a resolution that never materialized. The sheer incompetence of their customer service team is staggering and left me feeling utterly helpless and infuriated. Moreover, the follow-up service was nonexistent. Despite numerous calls and emails, there was no effort from Ashley Furniture to rectify their mistakes or provide any form of compensation for the inconvenience and distress caused. It became painfully clear that they have no regard for their customers' satisfaction or loyalty. In summary, I experienced appalling customer experience marred by unknowledgeable online staff, horrendous delivery services, and a customer service department that is both useless and indifferent. Save yourself the frustration and take your business elsewhere – the Ashley Furniture brand is a disgrace and an absolute insult to paying customers.

I was recommended to come here when I was looking for new furniture. Sherrie leads an amazing team and I couldn’t appreciate their efforts more. Rose, Leon and Chantell were all very helpful in my search for the perfect bed. I will definitely be returning here when I upgrade!

Nadia the sales woman was so fantastic! Professional but not pushy or aggressive. We came in for a recliner and left with a full set because if price and Nadia’s great gentle sales demeanor.

Great service and appreciated how nice Ashley was to me.

Chantel was awesome helping us pick out and purchase a couch. Excellent service!

OK, being straight forward, I have been working at Ashley's in Los Angeles for 3 1/2 years and needed to purchase a mattress for my Mom. Such a nice store and The Million Dollar Writer David Thuong, could teach Ashley's Corporation to why he is so great. Mazel Tov to you David . The store itself was clean, organized and showroom ready as all Ashley Stores should be. When you visit this location, ask for David Thuong. He's a million dollar writer for a reason. I didn't take any photos so I volunteer for Best Friends Animal Society here in Los Angeles and you have to admit, dogs are more fun than furniture.

Leon was amazing!!!!!!! I was having trouble finding something with color and funky. I was going to get a boing grey sectional. Then he suggested this amazing blue that was funky enough for me!!!! I couldnt be more happy with his help. Not pushy at all. It was as if he was an old friend helping look for aomething that made me smile. You Rock Leon!!!!!!!!!! Thank you

Sales person (Chantel) greeted us with a warm welcome and gave us brief introduction of the store and section of the item we looking for, no push/ pressure at all. After we found the item (dining table), well explanation , efficient sales process. Highly recommended place to shop, the crew is full of enthusiastic.

Big thanks to miss Rose and miss Evelyn. Especially to the manager Mr. Mark, you're amazing! If i could give 11 stars i would definitely!

I was pleased to experience no pressure. The selection was nice. They have a l.ot of really nice stuff

Ashley Furniture store in Colma, CA was THE BEST shopping experience for our family! Leon helped our daughter find everything she needed for her first apartment in San Francisco. We loved how he listened to her, found great options then patiently answered questions that allowed her to make the best choices for herself. Our thanks to Leon for helping her get settled in for an exciting school year! Highly recommend for great prices, amazing service, huge selection and Leon!

Chantel is an amazing sales rep!! She helped the decision making progress a lot easier

Nice store but I felt a bit uncomfortable with the aggressive sales tactics.

We came in just looking and ended up working with Leon. He's awesome, such a nice spirit and great salesperson without being too aggressive.

Rose did an excellent job working with us! She was very patient and easy to work with. She guided us make our purchase and I highly recommend working with Rose. Exceptional customer experience!

We had a great experience with Chantel Ramsey. She was very helpful, patient, knowledgeable and very sweet.

Vivian is so accommodating and very helpful and have great customer service

I had a wonderful experience from the warm welcome by Rose upon entering the door . She immediately attended to us and guided us throughout the store . She focused on what we are planning to buy She was able to provide us a quote as soon as we found the furniture that suited our need. Her professionalism and expertise is evident by how she handled everything . She gave us options and the time to think about our preference. When we decided to buy the item a few days later and she swiftly processed it ,emailed me the quote and I just made the purchase in less than 10 seconds.

(Translated by Google) I made a purchase of several items of which one of them (a TV Stand) was never delivered to me, they rescheduled the delivery 2 times and on the 3rd attempt (more than 1 month after the original date) I refused and ordered them to cancel that item, I obtained a credit with acima to pay for all the items and as of today two months later and several calls and a visit to the store in person to resolve the problem Ashley has not sent the invoice to acima so that they do not charge me for the item It was never delivered, I wasted time calling and I even went to the store and they told me that they already sent it and they still haven't, THEY ARE NOT SERIOUS, THEY SELL ITEMS THAT THEY DO NOT HAVE IN STOCK AND THEN THEY DON'T RETURN YOUR MONEY. This is the confirmation number for my order, I hope I don't have to go to the store again: 190274570 (Original) Hice una compra de varios artículos de los cuales uno de ellos ( un tv Stand) nunca me fue entregado, reprogramaron el delivery 2 veces y al 3er intento ( más de 1 mes después de la fecha original ) me negue y ordene que me cancelaran ese artículo, obtuve un crédito con acima para pagar todos los artículos y hasta la fecha de hoy dos meses después y varias llamadas y una visita a la tienda personalmente para resolver el problema Ashley no ha enviado el invoice a acima para que no me cobren el artículo que nunca fue entregado he perdido tiempo llamando e incluso fui a la tienda y me dijeron que ya lo enviaban y aún no lo hacen, NO SON SERIOS, VENDEN ARTICULOS QUE NO TIENEN EN STOCK Y LUEGO NO TE DEVUELVEN EL DINERO. este es el número de confirmación de mi orden espero no tener que ir nuevamente a la tienda: 190274570

Great Team Great Price And Great Item ! Thank You Very Much !!

Fantastic experience with Sylvia. So much so that I went back, asked for her, and we were able to work together again! Highly suggest the store and the people who work there.

Mark and Rose were great to work with. Rose was patient and new exactly what direction to point me in for all of my wants. Best furniture purchasing experience I've ever had, and I have had a few.

it was very good the sales Lady was very helpful I really liked her.

My experience with David in Colma was seamless and painless ! An absolute pleasure at the price I was looking to accomplish. Thank you so much

No stars, I will never do business with you again!!!!!! You have horrible customer service!!!! I will not recommend your store to anyone, and tell them to stay away!

Excellent service!!

Sergio is outstanding.🤩 This whole store is the best furniture store around, ultra nice staff. Living spaces Millbrae not at all, they wasted my time. Ashley has wayyyy better pricing and better quality 100%. I am so glad I took a look here instead.💗🎀 I purchased a dinning room set and a huge couch ( very fluffy and modern). I will come back as they were so helpful. 👍👍

Mary and Nadia were the absolute best. They took the time to make me feel welcome and heard. They were very flexible and worked hard to come to a middle ground on a deal.

Michael did a great job assisting us in picking out our couch!

I was a customer at the CA Colma Ashley store and purchased a $2453 mattress on 4/14/24. I rarely post reviews but this time, I must do my public service to share about this terrible experience. In my 78 years as a customer, I have never been treated as poorly as I have been in the past few weeks by the Colma Ashley store manager, Mark and sales manager, Bobby. I discovered a dent on the sleeping surface of my new mattress, and contacted the store about a replacement. Under the Sale Order Terms and Conditions, under Returns and Cancellations, it states that "...if your item is damaged or defective and we'll work with you to repair, replace or pick-up the item." For ~ 15-20 hours over weeks I tried to work with the store manager, Mark, to get a replacement. At one point, my family and I interacted with Bobby as well, whose attitude was truly one of the most disrespectful I have ever encountered in my long lifetime. Mark had verbally approved of a replacement, however, weeks later, their customer service team was still awaiting the written validation of this approval after multiple email requests were sent from customer service to the store. We even got on a three-way call between one of the customer service escalation supervisors and Mark, to explain that the only blocker to resolution was the store's written validation of approval for this one-time courtesy exchange. Mark insulted the escalation supervisor while on the call by cutting her off several times before he hung up on us who were in mid sentence. With no other options available to us, we had to email the CEO about this matter, to which there was finally a swift response. If we had not taken this final action, we would not have received delivery of our replacement mattress. After so many hours of aggravation, wasted time being runaround and around, and treated so disrespectfully by Mark and Bobby in particular, I stand by that I have never been treated so poorly as a customer in all of my years.

Visited Ashley Furniture in Colma, Vivian did a fabulous job working with us to figure out several pieces of furniture! She was very patient, kind, friendly and honest. and provided excellent assistance, and she guided us through a seamless purchasing process. Highly recommend! Exceptional customer experience!

Vivian did a fabulous job working with us to figure out several pieces of furniture! She was very patient, kind, friendly and honest. and provided excellent assistance, and she guided us through a seamless purchasing process. Highly recommend! Exceptional customer experience!

Chantel was super warm and helpful when we walked into the store. She explained all of the different payment options and gave us time to look through our furniture choices. We now have a great dining table and couch thanks to her! Chantel is a super star employee, Ashley’s Furniture is truly lucky to have her.

Extremely nice and Chantel was extremely professional and helpful. We will be back

Evelyn and Mark are so professional in dealing with me in purchasing my sectional couch, and helped me get my preferences. Friendly, too!

A lot of choices and settings to look at.

Really glad with our experience at Ashley’s and specifically with David T. Our family was already walking into Ashley’s overwhelmed and exhausted with couch shopping, but David was easy going, gave us great advice and most importantly was not being pushy and pressuring us to buy. I really appreciate that he gave us space to talk and made it seem like he was looking for out for our best interest and not just the sale. Extremely satisfied with our service and will be returning to look for more furniture pieces moving forward.

Amazing experience by David T

Overall positive experience, prices a little high, and would have liked to have had a little more autonomy without a sales rep.

Evelyn and Bobby were super helpful. Great customer service!

We were looking for a modular sofa since we live in the city, and they had a large showroom with many options. David Tuong was helpful with answering our questions, which we had a lot of! He showed us the options of couches that met our needs and was very personable. Also their couches felt higher quality than some of the other furniture stores we went to, so would recommend to check them out.

Chantelle is helpful and knows so much! She’s amazing and deserves a raise.

Friendly service - Vivian made our purchasing experience easy.

David T. At the Colma store is awesome! Friendly, informative, and fun to work with. I enjoyed looking at furniture because of him! 5 stars all around.

Chantell has amazing customer service skills. Not only was she super patient while helping me decide what mattress I wanted to buy (also remaining extremely patient with my, at times, high maintenance younger sister), but also super knowledgeable as well. She had no problem clearing up any of my confusions or questions that I had. I can honestly say she had my best interest in mind. It's so rare nowadays to have a customer service experience be anywhere close to this amazing, I knew I needed to leave a review. If I could give more than 5 stars, I would.

Sergio was excellent at his craft. Showing us many options as we made our minds up on which the different styles.

Very friendly staff, accommodating and helpful.

Rose was a great help!

Ashley store in Auburn. The only BEST location in town. Exceptional customer service. The sales person greets the moment you enter the store. We purchase furniture for our home at their location. We met the Fabulous Emma, she is very helpful, always smilling, she will listen to your requests and make sure you receive the best service. She will go above and beyond to fulfill your request. The store manager Mary, we are grateful we met her. She is very friendly and helpful. She listened to our concerns and issues, and was able to resolve the issue right away. We recommend 100% this location to do your home purchase as you will not get disappointed at all with the assistance especially with Mary and Emma. Thank you again ladies for making our purchase smooth and easy. Meraj & Preet

I returned to Ashley furniture for the second time around after so many’s years . I was greeted by Rose who works at the Colma location . I went in looking for a mattress, but I end up making a big purchase for my whole house because Mark the store manager was able to give us additional discounts. To top my whole experience I was very pleased with the delivery of the furniture because the workers assembled the furniture straight from the box . definitely, I’ll be returning back for another purchase in the future.

(Translated by Google) My hope was as if I knew the saleswoman. She is great and super sweet thank you (Original) Mi esperanza fue como si conociera a la vendedora. She is great and super sweet thank you

Found a great couch thanks to Chantel who was extremely helpful and professional!

Chantell was very knowledgeable and helpful when we were looking for a mattress and bed frame.

(Translated by Google) The service is terrible, I ordered a cabinet on 3/29/24 and as of today, which is 4/18/24, it still has not arrived, they tell me that I am on the waiting list for delivery, there are people with more orders that are much more important than I call mine discrimination (Original) El servicio es pésimo ordene un gabetero el 3/29/24 y hasta la fecha de hoy que es 4/18/24 aún no llega me dicen que estoy en lista de espera para entrega , qué hay personas con más pedidos mucho más importantes que el mío eso le llamo discriminación

Awesome deals on furniture, they'll take care of you.

Chantell was Awesome, we had been looking for furniture for our new house for a week and in every place we went people didn’t care to take the time with us to see what we wanted. Chantell help us for almost 2 hours and we got everything we need it from her, she was very patient, attentive, professional and very attentive to our needs. She finally figured out and we were happy with the results, we got all our Living Room, Dining set, bar stools, rugs, etc. She should be employed of the month. The first time we went to the store She was the only person who greeted us and she was so faster to attend us. The other sales persons there didn’t even care to talk to us. Thank you Chantell. If I need more furniture in the future for my house I will definitely look for her again.

NEVER SHOP HERE. It took us over a month and a half to get our couch. They rescheduled our delivery three times in two weeks, which is unbelievably inconvenient because they do not give you a delivery window until the day before so you have to guarantee that you will be available all day for them. They also cancelled the delivery the night before and the morning of so my partner and I had already taken off work for it. This also makes no sense to me because they said it was because a piece was back ordered and that it takes 3 days to process it so we had to wait another 5 days for delivery so they should have known and been able to notify us at least 3 days in advance that the delivery would not be happening. Then when we tried to call the store to get answers I was promised twice that a manager would call me back because they were "busy" and they never called back. Despite the fact that this was our second purchase there in 6 months so we had spent nearly $5000 there. Then when the couch finally did arrive the people who were bringing it into our building tried twice to tell us that it wouldn't fit without even trying, first on the stairs and second at our door way. My partner had to spend 10 minutes each time convincing them to even try. Of course it ultimately did fit after my partner explained to them how to angle it in. This has been by far the worst experience that I have ever had buying furniture.

I went in and one lady didn't seem she wanted to help me. I was looking for bed. And I guess she wanted to sale me a whole set. And never went to an Ashley Furniture again.

Evelyn, Chantell and Mark have been amazing, they were really helpful in helping me furnish my new place. I’d recommend this location and this wonderful service.

Chantel was wonderful to me and my wife!!!

We had a great experience at Ashley Furniture in Colma today. After shopping for 5 weeks to find the perfect sofa for our small living room I found one at this store and bought it in less than 30 minutes. That was possible because our salesperson, Rose and her manager Mark made sure that every little detail I insisted on was addressed. We got the sofa we wanted, in the color we wanted, for the price I wanted, to be delivered on the day we wanted. Really impressed. :-) Ellyn and Paul

Vívian was great explaining and she just let us browse without following us around.

I had a great experience. Evelyn and Mark were extremely helpful while my partner and I shopped for a couch. They agreed to price match from Wayfair and discounted delivery as well. Thank you both.

I was looking for a sofa sleeper and found it at Ashley Furniture Colma. Had an easy time shopping with the help of Rose and manager Bobby. Both were accommodating , helpful and easy to talk to. Made it a pleasant experience buying furniture.

David was very good. Easy transaction. He was very helpful showing the inventory, answering questions and arranging next steps

Excellent customer service!

(Translated by Google) Very good service, very friendly people and the furniture and beds, wow, wonderful. I wish they had water to drink haha (Original) Muy buena atencion muy amables las personas y los muebles y camas uff de maravilla. Ojalá tuvieran agua para beber jaja

Rose has been very accommodating and helpful from start to finish!! Excited to get my new sofa! Thank you Rose!

Great and helpful experience. Our salesperson was professional and knowledgeable. He did not try to upsell or apply any annoying sales tactics.

Our sales woman was knowledgeable about the inventory and friendly. We will definitely be back.

(Translated by Google) Excellent attention. I recommend Don David in Cerramontes, a good person. (Original) Exelente atención. Recomiendo.a don david.en cerramontes.buena persona

Awesome customer service!

Thank you to Chantell for lifting our moods in rough and stressful moving times. Everybody loves our new couch!

Chantell has the most amazing energy and positive vibe. She helped us find our dream couch and we could not be happier :)

Chantell was an amazing associate - she stepped in to help us out and was extremely helpful and built great rapport. Very friendly and helpful staff!

Had a great experience with Ashlee furniture. Sales agent Vivian was incredible. Super helpful, super friendly. One of my orders was coming in late there was total communication.

Rose was attentive and explained everything. Large and well lit showroom.

This Ashley location is closest to our home and we are extremely happy with our recent visit! A couple years ago we bought all our furniture here and I knew what I wanted when we walked in just a few days ago! Our sales woman was kind and not pushy , she let us look around and helped me find what I liked on a kiosk. Then the manager of the day , also very pleasant! I love that I know I will be taken care of and get what I want when I go here! Also, it’s 2 days later and I already had my item delivered and set up by Noon! Appreciate the business and speedy delivery!

We worked with Yollette at this store regarding a potential sofa purchase. We ultimately did not buy it because of a long lead time, but Yollette was super helpful and provided great service in answering all of our questions (there were many) over the course of a store visit and maybe 4-5 phone calls. Minus one star because the store as a whole was not flexible about how they can do orders over the phone, which is why we lost out on the sofa, but I would still work with this store again.

Gemma and Mary were such a great help! Got a wonderful couch!

We should have started our shopping at Ashley home store first. Yolet and David made our shopping effortless and fun. They were very friendly and accommodating. They made sure we got the best price. We got our moneys worth. Thank you so much!

David was awesome in services he provided! My son instantly was attached & he was welcoming of him. Very nice presence! Bobby was also a great in helping me with getting delivery! I would definitely recommend and purchase from them again!!

Rose was very helpful go see her!

You guys have a good customer service. But I disappointed when I try to return something that i just bought it was new un opened and I couldn’t because Nobody mentioned the policy “” you can return Something as long you receiveed it ‘“

Went to Ashley Homestore Colma and came out with an amazing experience. Rose was amazing! Very detailed, super sweet and kind. Answered all questions thoroughly. I would definitely come back here and request her to assist me. You rock!

I highly recommend this store and look for Rose and Mark. They are both very helpful, excellent product knowledge, patient with me so many questions that they answered, and had been very accommodating. I will definitely get all my furnitures from them.

Today was amazing, customer service was on point, very professional, great sales person, if you need any help ask for Rose and she will more than happy to help.. I'm coming back for sure!!

I want to say that the attention I had at Ashley was the best, thanks to Sylvia Mania for keeping us patient and helping us in choosing our new furniture and helping my mother. Thank you very much for everything, our furniture was very nice.

Bobby and Chantell were the best and soooo friendly! We’ve made a decision about purchasing with them very quickly. The best service! We came from Redwood city, and did not regret it at all!

Ashley Furniture in Colma offers exceptional quality and stylish designs. Their showroom staff, especially Bobby, are the best and provided excellent assistance. They guided us through a seamless purchasing process. Highly recommend! We came all the way from Redwood City to visit Ashley Furniture in Colma.

Rose assisted me today and she was fantastic. She greeted me at the entry this morning and helped me view couch’s that were similar to the one I found online that I wanted to purchase. I stuck with the one I found online, and had store gift cards that were given to me in august of 2022 from another store location. Turns out that other store scammed me, as the gift cards stopped being used in 2017. Rose and the manager, Marc, went above and beyond helping me get the best deal and with their hard work we were able to come to an agreement. I value customer service as I’ve worked the industry, and I can definitely say they are the type of people you wish were everywhere. Incredibly thankful for their help, kindness, and teamwork.

Rose was awesome! Had to change my order--from a queen to a full, and that's when things seem to get more complicated. I could not get Bobby to call me back. Mark was my manager that sold me the bed, and I connected with him yesterday. The amount of times that I had to call the store was unreal. 75% of the time, nobody answered? Not sure what was up with that.

Came in 8 pm. Was not swarmed when I came in but not ignored. Didn't feel pressured to buy. Not the cheapest but it's pretty hassle free.

Vivian is very nice and attentive not pushy we ended up buying the whole set of sofa recliner we are very happy 5 start for Vivian

We could not have asked for a better shopping experience. We described our furniture needs when entering the store and within minutes David had shown us several options which met and even exceeded our expectations. David answered all our questions, knew the specifications of each piece precisely and we never felt pressured. We couldn’t be happier with our purchases with regard to the designs, quality and value. Combined with the positive in-store shopping experience, we’ll be back.

Thanks to Mr. David Toung and his Manager Bobby gave us wonderful service!

Vivian was very helpful and not pushy. Let me take my time to chose what I wanted.

Was welcomed by Evelyn she helped me through the process, she listened to my needs and wants her mgr I’m sorry I forgot his name I think it was mark or Edward… ✌️sorry don’t really remember his name but he was a big help as well… can’t thank them both enough…. At the end left with what I wanted no more no less… 😊

David Tuong DEFINES EXCELLENCE and understands the products and services of furniture and 20 plus years EXPERIENCE!!! A client will walk away HAPPY, CONFIDENT, and will know they made the PERFECT choice with David’s assistance!!! He went through all the specific details and quality of the units and products and will make sure a client walks away HAPPY with their choice!!! U MUST come look for the BEST SERVICE and beautiful choice of furnishings. David will guide the clients to choose the best option to fit their needs and assist with the best financial needs and will work with you. Bobby the manager AMAZINGLY EXCELLENT and is GREAT!!! They both made the process and easy and I’m in love and can’t wait to recommend my families and friends and neighbors to make a trip to visit these 2 amazingly talented.

Sales representative Chantel Ramsey was awesome, she made sure I saw all the couches they had in store and informed me about the protection plan and how to track my delivery with the Ashley App.

overall experience was great! I ran into some issues with financing but Rose and Yomari were the best! I thank them for their patience and determination to get me what I wanted. They made the whole experience the best literally. 10/10 recommend

Great service and extremely friendly. We are looking forward to our new couch! Thank you for your help Vivian!!!

Vivian was very helpful with our transaction!

This is my third visit to this location. Everyone has been so wonderful and has helped get all items I needed. This time around I was helped by Vivian. I now have everything I need for apartment. Thank you guys.

(Translated by Google) Vivian the best seller, took great care of us ⭐️⭐️⭐️⭐️⭐️ (Original) Vivian the best seller, nos atendió muy bien ⭐️⭐️⭐️⭐️⭐️

Zainab is amazing 👍

Our salesperson (Silvia) was very nice and knowledgeable.

Zainab was very helpful and fun and if she had questions she asked her manager to verify. Very thorough!

Worst place ever I would never buy nothing from here .

Evelyn was great!

Walking into the store yesterday with no intention of purchasing we walked out with a new sofa and queen mattress. Jonathan met us as we walked in and we told him we were only looking for a sofa. He showed us a couple and left us to browse. He came back to check on us and we found one we liked. We have been all around the Bay Area looking. The one store we hadn’t been was Ashley. Wow not only was Jonathan so helpful but also the manager Ken. We mentioned we were interested in a queen mattress and Ken proceeded to show us what he thought we would like. We own a purple but when he showed us the Ashley we were hooked. What customer service these gentlemen showed us. We would recommend this store and employees to all. Thank you Jonathan and Ken for helping us and we can’t wait to receive our new furniture!

Ashley in coma great customer service staff member David Was great friendly, outstanding customer service

Rain was amazing! She took the time to show us all the options for the different items we were looking for. She was friendly, funny and super helpful. Definitely recommend shopping here and see Rain when you do!

We received an excellent service with our agent Rose. She is very informative and understanding with our needs. Bob who is one of the store manager gave us a good discount. Not pushy and gave us time to decide.

David was an amazing help to us in the decision of our couches. Very helpful and even stayed past his time off to help us. We will definitely be going back.

David was great! So helpful and very patient during our long decision making process. Thank you David!!

Ken and Johnathan give exceptional customer service, willing to go above and beyond.

The people are friendly, gave us discount and help us all the wa.

I purchased a sofa at the Ashley Colma location. Evelyn was great she help us make the best decision she listed to us and asked us how the living room was currently set up. When the couch arrived, it was The perfect fit. Looks great! We also got a discount because Evelyn told us about the sale!

Ms. Sylvia and Mr.Bobby was so beyond helpful. Gave us quality customer service. Thank you again. You will be seeing us soon and we recommend this store if you want above and beyond customer service.

David and Ken been very helpful and good Lots of experience, they had and I highly recommend coming by from them

Appreciate the level of service Evelyn provided us with looking for a new bedroom set!

Beautiful store with a lot of options. Great customer services. Evelyn is the associates who helped us to pick the right sofa set. And the store manager helped us to process the order. Thank you!!!

Mr. Ken & Evelyn was very patient and gave me a better price Very happy shopping experience Thanks!

Ken and Rose were great and helpful

EDIT: It saddens us to have to update this review because our experience with Rose and Bob was so great. We received the table today and it was an absolute disaster. We had paid for the delivery and assembly service. The two men who assembled the table for us did a horrendous job. They used plates and screws from the bench on the table, attached the legs of the table completely crookedly, and left the bench legs partially unscrewed because they were missing plates/screws for the bench (since they had used it on the table). We had to completely disassemble everything, and in that, discovered we were missing half the plates/screws for the table. We called Ashley, and they can’t get us the missing plates/screws or help for over a week. We will have to have an upside down table in our living room for a week as a result. We will never be shopping Ashley again because of how horrible their warehouse/delivery/backend service is, which is a shame because the store reps themselves are great. Original review: We had the best experience at this Ashley store today with Rose and her manager Bob! I highly recommend coming to this location anytime you need new furniture. We had had major issues with getting an order we had placed on the online website. After many hours on the phone with the website, we decided to go into a store and give it a try. Rose and Bob listened to us as we explained the issues. They explained that the website is actually third party, and it is best to order in store. Bob was able to match the online pricing for us, and we are getting the table set delivered in three days! The customer service at this store is exceptional, and Rose and Bob were ready to go above and beyond to give us a good experience. We will be back here the next time we need more furniture!

David was so amazing and helpful to us, The manager was very welcoming and helped us with payments and discounts

David was very professional, knowledgeable and helpful in explaining the things that we actually need. Awesome experience

Rose was so very helpful and patient with us when we weren’t sure what we wanted. She made the process so easy and smooth! Will definitely be coming back when we need something new!

I had a wonderful experience thanks to Vivian's help and support!!

I was completely overwhelmed by the hostility and knowledge of the saleswoman who helped my wife and I We are so excited to have our new furniture Thank you Sylvia so much (She came and she gave without taking)

Rose was wonderful. She was very helpful and showed me options for what I was looking for. I will sure come back to the store and work with Rose in the future.

Found a sofa which we were not really looking for. Shantelle was very attentive and quick to get the deal done once we decided. She even helped us find a person to pick up our old sofa.

Initially I was excited to go to ashley they always have great products. I found a lindyn 3 piece laf sectional with chaise in fog and wanted to get it however I know ashley does price match and found it 800 dollars cheaper online and went to ask for it however Bobby said it had to be in stocks. I came back when it was in stock and when I walked in Bobby was bad mouthing s customer to his sales team loudly. When he noticed I was looking they moved the conversation. I proceeded to do my business and segio who is great and Ken both helped me. I asked for the price match and without hesitation Ken gave it to me. After completing the paperwork Bobby the rude sales manager came over and said oh yes I remember you and had to type in his code for discount which he was talking under his breath about how this was not right. I came home did measurements realized I needed the 5 PC sectional so I priced it again online went back to store he made me go thru entire process to show him and then he walked away and started talking bad about me after he refused to price match because it was an online store. I have left several messages for Ken to call me back but it's been 7 days no call. I called the main customer service number to see if they could reach him and no answer. I decided to just have customer service cancel my 5 thousand dollar order today and go to living spaces where I found the lindyn 5-piece laf sectional with chaise in fog for 2495 the same item at ashley is 3495. I know customer are not always right but at least have enough respect when you disagree with them to do so privately and not talk about customers within earshot

(Translated by Google) Evelyn very good consumer service (Original) Evelyn muy buena consumer servicio

Vivian was excellent! She helped me look through the things I was trying to find, gave me good advice and got me squared away. Great experience. I would come back and work with her again.

We shopped for a reclining loveseat at three major furniture stores..Ashley had the best quality and price, so we went back and made the purchase. The sales associate who helped us, Jonathan, was very helpful, knowledgeable, and didn't pressure us in any way. He was warm and welcoming. He was part of the decision we made to go back to Ashley's to make the purchase.

They had the best deals and the sales associate Jonathan was so great. He was patient, had great ideas, and got us deals.

Thank you for the great customer service!

Even though I dress like a homeless person rather than a prosperous furniture buyer, I was greeted warmly and given top drawer attention. I was obviously shopping for a lowball chair, but Sylvia treated my purchase as if she was salesperson of the month.She explained everything clearly and never rushed me. I also shopped at LazyBoy ln SSF. The company has a catchy name and a good PR Dept., but their recliners are sub standard and hard to operate…absolute junk.

Vivian did an amazing job showing us around. It was a pleasure getting to know her, she made purchasing here incredibly comfortable and enjoyable. Amazing service overall!

The sales representative is amazing and knowledgeable about the store product.

Horrible customer service. Lots of finger pointing and no responsibility taken by manager or sales associates

Vivian is fantastic w lot's of patience. Thank you.

We had a great experience at this store. We browsed around on our own and didn't feel pressured. We found what we liked and Rose was our salesperson who was very kind and helpful.

Sales person was nice, funny and polite. Not pushy yet helpful! Thank you.

David our sales person was amazing in helping us and giving us so much information regarding the products. Thank you First time experience and it was wonderful!!

David T. Is very pleasant and helpful in purchase my furniture at Ashley store.

Chantall was the best! I want to buy all my furniture with her :)

We have made several purchases from Ashley’s in the past. Each time we were assisted by David. In the past , it was from their store at Bayshore at SF but they have since moved to Colma. It was great to see David there and he always provides excellent customer service. Will recommend Ashley and David to family and friends.

Shady business practices. Even though their policy states that you can cancel an order prior to delivery, the store will repeatedly "forgot" to cancel your order. So far I've called three times trying to cancel my order. Each time I call to cancel, they assure me that they've cancelled the order. However, when I don't receive the confirmation email they've promised I call back, at which point they tell me that the order hasn't been canceled. It's also worth noting that each time I call to cancel, they offer to give me a couple hundred dollars back if I don't cancel. They seem quite desperate for sales. 0/10 customer service and quality of furniture.

I ordererd a table and my table will supposed to be arrived today but it didn't fix that ashley.

Give 5 stars. Good service and david is very helpful . highly recommended

David was really nice and patient with my family at the store! He provided us with a great customer service.

Great service, found the couch we wanted and glad to hear about the protection plan. Delivery is within the week

Good customer service, we have a problem with a sofa-bed , we can't close it, so we went to the store, and this latina girl was amazing! She helped us with professional experience talking to customers Thanks again.

David provided excellent customer service. He was very patient and is a delightful person to work with. We highly recommend his services.

Vivian did a great job! She has a great sense of humor and made our buying experience seamlessly. Please go see her!! Unfortunately, the customer service was not what I expected. I ordered a rug and it was much smaller then I anticipated. I called the store to attempt to exchange it but I was told that they have a 3 day return policy. I was a couple days past this time frame. I was never informed of this policy when I purchased the rug. I explained this to the representative, but she said she couldn't do anything for me. I asked to speak to the manager Ken. He was busy at the time so I was told he would call me but I'm yet to receive a call. Terrible customer service! Once they make that sell they don't care whether their customers are happy. I do not recommend coming here.

Leo was really helpful and very positive and friendly with our aid and was able to communicate with me perfectly in spanish 👍🏼

Be careful before you purchase since there is no refund. They tell anything so good at the store but actually it is a scam. I brought a sofa and had not delivery yet to my home. Base on the policy, I can call in and cancel before the deliver date. I called multiple times and said they said they will refund and turned out it was not. You totally lost our trust on your company as 1st time buying your furniture. NEVER BUY YOUR BRAND AGAIN.

excellent service from David Tuong and Ken… good discounts!!!

David was great! Did not push me to buy anything and accommodated my preferences.

Appreciate Chantel for all the hard work and great customer service . Amazing discount . Love the energy of the store

Vivian is an amazing associate! She is very thoughtful and helpful! She provided me with a great shopping experience! :)

Very friendly and helpful to get the right furniture

Rose was excellent. Pleasant to work with and knowledgeable.

Vivian was fantastic! She helped us purchase a bed and was so attentive she made us feel comfortable and was extremely helpful. 10/10 recommend

Very frienlly and give us good info about the furniture. Showed us a better upgraded sofa

Customer service was incredible.

Chantal was friendly, efficient and all around awesome!

As soon as I enter the Ashley home store here in Colma, I was greeted by a friendly associate right away. Vivian was very professional and helped me find a chest drawer that I was looking for and for a great price. Thanks. I'm very happy with my purchase.

I had an amazing experience in their store. Vivian was very helpful and friendly. knows the bisiness well.

Thank you Rose for being extremely helpful and Cristina for providing discounts :)

Great one stop shop. Evelyn was fantastic in helping us by furniture for our new apartment.

Rose was awesome! Beyond helpful and level of customer care surpassing every standard! For sure will be back!

We came here to look at furnitures. Chantel and Ken were very helpful. They help us pick the right products and they really took they’re time. The whole experience was wonderful. I highly recommend visiting this store.

Excellent service. Ken and Vivian make a great team! Appreciate the assistance.

Amazing customer service from Vivian!

Ken the store manager is awesome. Very helpful, great follow up, knowledable. I would recommend to shop at this Daly City store any time

Ken & Evelyn were really helpful and gave us great deal!!!!

Got exceptional service from David at this store! He provided an excellent discount for us and were so attentive and kind throughout the whole process!

I don’t like that all sales are finally- sounds fishy

Worst customer service ever I experienced Especially the Filipino lady because she did not solve my issue still now. I hate this place.

My experience was fantastic! Super helpful staff, very knowledgeable, and amazingly friendly! I’m so excited for my new bed, and the manager gave me a great deal. Sylvia was gentle with me, and really guided me to find the best fit. Highly recommend shopping here!

Great experience with Chantal and Bobby, no pressure, super helpful and they took good care of us!

I came in looking for kitchen table chairs. I left out with a sectional sofa and a dining room set. Chantell was very helpful , nice and friendly. The manager Bobby was awesome as well. I will make sure I come back to them in the future.

Chantel Ramsey helped us find exactly what we were looking for. We will be back for more furniture! Fast and efficient.

Great experience at this location and Chantel and Bobby were so helpful!

I do NOT recommend Ashley Furniture. I purchased a dining set on 9/1/23 and it was delivered damaged. I have been trying to get it replaced for a month now without success. The customer service is horrible and the manager at Ashley Furniture never returns my calls. DO NOT SHOP THERE!

David did a tremendous job making the process for new furniture so useful. He was supportive, warm, and answered all my questions well.

Our sales rep was awesome give her a raise.

Clifford is great!!! So great we came back for him again!!!! See ya soon Clifford! ...can't forget lonnie....hes the man as well!

Ken & Chantel were wonderful, simply the best! The first time we visited the store they spent a looooong time with us, showing us our options, since we were shopping for a new couch. They made us feel welcomed and appreciated, and not only they gave us an outstanding service the first time, but when we came back to the store a couple of weeks after to make some changes to our order before the delivery, they were kind, understanding and went out of their way to help us. My partner and I had the most wonderful customer service experience EVER! Thank you Ken & Chantel for everything! You both are one of the kind! I hope your bosses realize the to gems that you two truly are!

Staff was very helpfully, polite and professional

David and Ken helped us find the perfect couch! Couldn’t be happier with their my experience! Highly recommend getting your next couch here

David and Ken were the best! They helped us find our dream couch and rug so quickly, and made sure we were well taken care of throughout the whole process. This was by far the best and most hospitable furniture shopping experience I have had.

awesome service, Thanks Chantel Ramsey

Great customer service by Chantel. She was very helpful and friendly. Thank you for a great experience.

The sales person (David Tuong), I have been working with is wonderful, kind, knowledgeable and professional! The delivery people were also very good and professional!

Vivian was very helpful and excellent. She was very Patient and help us choose the right sofas. Thanks…we’re very happy and satisfied cause of Vivian and Ken.

Friendly and courteous

Clifford did a great job helping me get everything I needed job well done! Thanks

Chantel is awesome! She welcomed me with a warm smile as I walked in the store. It was labor day weekend and I decided to go to the store thinking I would just look around and do some window shopping, but Chantel approached me and provided me information on how to get approved for financing. She walked me through the process which was very prompt and easy. I picked the furniture that I liked and within my budget, and in just few minutes I was able to purchase my couch. Great experience overall!

Chantel was so sweet caring and attentive to me and my family! She made it easy for us to understand the sofa and recliner we are getting and looking for that we were able to get in and out of the store so quickly!

Manager Ken, Rose and Yajaira , they help us good, Friendly & respectful assist to find good quality 😅

Lovely selection in the viewing area. Very helpful and friendly staff, especially on a holiday.

Sales staff was very polite and helpful with our purchase!

Came in with no plans and David sold us a super comfy reclining couch, he made the process so easy and he was great with working with our budget, we will definitely be coming back to see him and pick up more home goods!

Vivian was so helpful and answered all our questions to help us find the right couch within our budget. We had a very pleasurable shopping experience and highly recommend this location!

Excellent customer service

David Tuong is the the best! Helped me with everything I needed. Ask for him, for sure!

It has been my worst experience when buying in this Asheley store, I told them that I did not want to deliberate and the seller billed me anyway. It is the last time I buy in this store

Chantel was a great help !

Great customer service, Rose was very helpful in selecting my bed. The store manager was very attentive as well, Very Nice and clean store to shop!

Chantel is AMAZING! We came in for side tables and found the exact kind we wanted and got an awesome bed too!! They gave us a discount and took their time to make sure we got what we needed. We will definitely come back here again!

Clifford was great! Came in for a dresser and got exactly what I was looking for with a great price! Was very kind and answered any questions I had.

clifford did great, absolutely the best at selling furniture 😃

Very friendly and helpful thank you

Salesperson Yajaira was exceptionally kind and patient with me. I was looking for a new couch for my apartment. Yajaira took the time to show me all the different styles within my budget that would be a great fit for my apartment.

i appreciate Yomari for being very helpful and providing great customer service while answering all the questions I had on certain items

Carrie and Eli are amazing! They put up with my crazy toddler, we’re very patient, understanding, and knowledgeable.

Very limited variety of furniture on display. Staff was attentive.

Our salesperson Chantel was very patient answering all of our questions and the management at Ashley’s gave us great value on our deal!

Love the service, and an outstanding sales reps.

Vivian was excellent. Very professional and helped us meet our needs. The furniture selection is pretty good, with a large spectrum of price range/quality for different budgets.

Sylvia was wonderful the sales person

Vivian is so wonderful she help us a lot to get a good deal on our bed frame

Thank you vivian for the wonderful discount we really appreciate your help

The whole experience was fast, easy quick, and Chantel was extremely helpful and friendly

Thank you Judith for all your help with finding the right mattress and bed frame for us :). We felt welcomed and appreciated from the start and to the end of purchase! Thank you as well for both managers on helping us gettting the best deals!

Clifford was super helpful and honest. I highly recommend him.

Vivian was very friendly and helped us find the right dining table and couch for our family! 🤗

Thank you Vivian ! Excellent service and extremely patient showing us all the options available. !

Shantel did and amazing job

Chantell was kind, patient and a pleasure to work with.

Didn't really need a lot of help because I kind of knew what I was looking for but we had a young gentleman that met us when we first came in and so he just every now and then would ask did we need any help or could answer any questions and so when I did find the couch that I really wanted he was very helpful in the process of purchasing my new couch

Good experience. Showroom had a nice selection of quality but reasonably priced sectionals. I felt it very important to see a unit, feel the cushions, fabric, see the color, etc. rather than buy sight unseen from a catalog/webpage. Salesperson was knowledgeable about their inventory and good at efficiently guiding me to units that would meet my size/color/style preferences, while laying back while I looked closer at best candidates. Ultimately came back with my partner a few days later to make final selection and purchase. Same salesperson gave us a compelling deal and completed the paperwork in a timely manner.

One thing I can importantly say is I felt so welcome. Judith and her manager were the most kindest people ever! They were so patient with me and answered all my questions. I never ever do reviews and this is my first time I can say I would come back again and buy furniture here with them. They are awesome!

Chantel is great! Bobby was really helpful

Great service!

Judith did a fantastic job greeting us and then checking in with us throughout our browsing. She was not pushy and gave us the space to explore while also being near by to check in incase we had questions. She was very friendly and helpful. Also the whole staff that helped with the check out process was extremely friendly and helpful.

Judith was AMAZING. love her, will be back just for her. amazing team and amazing experience

This place is fantastic but the only thing that annoyed me is this old Asian guy was following me and my husband around felt uncomfortable!

Clifford extremely helpful! I feel better about my moving coming up.

Vivian is very nice very helpful and make our purchase easy

Vivian is Amazing

Vivian was great, came just to look and ended up buying a table and sofa😊

Vivian was great service

nice show room. Good selections, but sale team a little pushy.

I was looking to buy a sectional and I was assisted by Ken and Caprice. I was also helped by Leticia and Yomari at the front desk. I loved working with them and they got me a great deal on a beautiful sectional and got me approved for financing. The Sectional came in 3 days and is perfect in my living room! Going to come back for some mattress next, can't wait to work with them again!

Ashley has a very nice and diverse selection of couches. We went to many stores but preferred the quality and price at Ashley. Vivian helped us and was so patient and immediately caught on to what my family wanted. She was very friendly and pragmatic, not once trying to sell us something we didn’t need. We’ll definitely come back next time we are looking for furniture.

Chantel did an excellent Job helping me with a recliner chair. And I was stunned when it will be delivered in 3 days. Kudos to that🙌

Vivian is nice and helpful

She was very helpful!

Salesperson Rose was phenomenally helpful in helping me select three pieces of furniture. She made sure that I was getting the best price and the fastest delivery. I was so pleased with the delivery and setup that I will be back to the store for additional purchases. Of course, I will be looking for Rose to assist me. Today I made a second visit to Ashley because my first purchase two weeks ago was perfect. Today Vivian made it easy and enjoyable for me to select a sofa, two matching chairs, two bedroom end tables and lamps. Ken, the manager made sure I was getting the very best sales price for my items. It was a great experience with delivery scheduled for three days from today. My only disappointment was that Rose was out sick. But he illness gave me the opportunity to meet the equally superb Vivian.

Place is perfectly clean. Staff are really approachable. Good customer service with Chantelle she really friendly she pointed out to all the furniture that we are looking for she is really knowledgeable.

Great service and selection! Wonderful shopping experience 5 stars.

Thorough, kind, nice, very professional.

Ashley deeply lets me down. My experience has been extremely disappointing. On August 5th, I purchased a couch online, and I received an email stating it would be delivered by August 15th. Then, on August 11th, Ashley messaged me confirming the delivery for August 15th around 6pm and I confirmed my acceptance. Over the weekend, I called Ashley to double-check the delivery date, and they reassured me it would still arrive on August 15th. I arranged to be home early that day, taking time off work to ensure I could receive the delivery. However, to my dismay, the couch didn't arrive. When I contacted Ashley, they informed me that the delivery was scheduled for the second week of September. This was disheartening as I had plans for friends to stay over that weekend, so I ended up canceling the online order. On August 16th, I decided to buy the couch directly from Cloma Ashley, hoping for a better experience. They told me the delivery was set for August 22nd, and I agreed. But on August 21st, I received a message indicating the delivery was scheduled from 8am to noon. Since I wouldn't be available during that time, I called and asked if they could deliver it after 4pm. They assured me they would relay this request to the delivery team. However, they went ahead and delivered it before 4pm, when I wasn't home, forcing me to reschedule yet again. When I contacted them once more, I was informed that they don't offer specific delivery times – something I had dealt with when ordering online. Feeling helpless, I settled for a September 2nd delivery, an option I was given. Fast forward to today, August 24th, when I called Ashley to confirm the delivery details. To my astonishment, they now claim the delivery won't be until September 12th, not September 2nd as previously arranged. I'm baffled and frustrated by the lack of clarity in this situation. I'm utterly exhausted and stressed due to my ongoing interactions with Ashley. I'm at a loss. Update: I called the store, they said they will call back. I still haven’t receive any. No accountability. Don’t buy from Ashley.

Bobby and Chantell are very accommodating and kind. They both answered our inquiries in a very clear manner and no pressure on selling the products. More power to both and the company!

Very friendly staff and good prices! 😎

Great customer service!

Evelyn was great! Love her :)

The thing I love about Ashley’s is the staff. They are always willing to work with you! Sylvia is super helpful and carries her measuring tape around to insure that you don’t bring anything that won’t fit into your space. I’ve come multiple times with probably too many questions but never felt pressured to buy anything that I didn’t need or want.

We was usure of the Couch or sofa we were going to purchase But Chantel Ramsey is the Best she gave us great options ! And let us discuss over and helped us every bit of the way Thanks again Chantel till next time!

Chantel Ramsey Helps us nice and good costumer service thank you so much

Chantell at the colma location helped me pick a wonder tempur pedic mattress and adj base for my mother and was very patient with me while pickiing other furniture pieces please go see chantell and bobby for a wo derful experience.

Chantell did an amazing job with helping us feel welcome at the store and finding the right product for us!

Excellent service by Chantell and she was very professional.

Chantell has helped me numerous times. She has a wonderful personality and is very knowledgeable and helpful. Chantell is the reason I continue to come to this store because she makes me feel like I’m the only customer.

Very professional, Thanks Michael!

David and Ken were great helpers ! Will definitely come back

Evelyn and her manager (sorry the name slipped me) were such a great help after a very very long afternoon of furniture hunting! Thank you!!

Vivian and ken were extremely helpful helping me find a couch for my apartment. Both extremely professional friendly.

Caprice is great. Go to her when you need anything customer service related. She changed my mind from coming in decided to cancel and firm for my daughters purchase. To explaining the delay with such detail and evidence that I had no choice but to keep her stuff and not only that. My daughter ended up purchasing more and swiping my Amex for an additional couple grand. She is good. Be careful with your encounter with her. You might come out spending more when you came in with the intention of a refund. 10/10. Highly recommended this store. On the other hand. The manager Bobby was not so great. He ignored us and was on his phone the entire time we were in there he didn’t even acknowledge us. Thanks Caprice!!

Sylvia was a great help getting my new sleeper sofa and recliner. She was helpful but not pushy. I appreciate that when I said this is what I am here for she took my that item and then asked me if I needed anything else.

David gives great customer service. Helped us out and got us everything we needed.

Evelyn was very kind and helpful during walk through. Ken closed the deal, thank you both!!!

(Translated by Google) Excellent place, with a variety of items for the home and very good prices and customer service (Original) Excelente lugar , con variedad de artículos para el hogar y muy buenos previos y atención al cliente

Vivian was wonderful. I greatly appreciated her help. Highly recommend.

Caprice was amazing in assisting me with getting tech support to my business

Vivian. Very helpful and nice. She help us to choose items that we like and ken been nice also.

I just want to acknowledge Caprice from Colma for helping me and my wife with our delivery issue. Instead of waiting an extra 3 weeks like originally told by another rep, Caprice got it to us in under a week. We really appreciate all of Caprices efforts!

Excellent service from Rose and store manager Bob. Highly recommended.

Chantell did a great job today in mattress gallery

Thank you Sylvia you were very helpful! Made shopping so easy!

David was very helpful. Wonderful service.

Chantel has been such a joy to work with. She made the purchase processing experience very easy and she also was able to fix my name in the system ❤️since i made a mistake

Earlier this week I was helped by Leticia @ the Colma location. We went in there pretty disappointed and came out super happy! She was super helpful and listened to exactly what we needed. Not only did she listen to our problem but was super understanding and sweet about everything!

Ken is THE BEST!!!!’He gave us the best deal for our furnitures..can”t believe all the savings he had done !! Definitely deserves this review !! Such a blessing to have met Evelyn and Ken!! Thank you so much and looking forward to our new furnitures !! God bless you

David assisted my husband, Elmer Padilla, when we visited the store today. He is the most patient ever. We went to just look/see a bed. We ended up buying a bed and more. David helped us looked around the store, recommended what he thinks will fit our budget and specifications in case we decide to buy. David was just very helpful every step of the way. So we ended up buying instead of just looking around. Shout out also to Ken, the Manager, who helped us in making our final decision to buy what we bought by explaining the figures. Thanks so much David for making our shopping experience pleasant and positive.