Ashley Store Colma, CA

Thank you Rose for you help and assistance. You were very fast and friendly! Enjoy your Holiday

Leon was very friendly and helpful. Great savings.

It was great the people who worked there were very friendly and helpful to find the best furniture for us

Evelyn was very helpful very good service.

Silvia was very helpful, professional and knowledgeable! She explained all the options to us which helped us a great deal in choosing our dinning set.

Awesome service Leon 🤙🏽 very patient and knowledgeable on meeting our needs for our living room space - excited for our new couch 🛋️ You helped us make the decision for us and we are glad we came in store! Mahalo!

Epic staff nice to me my kids and wife efficient yet caring

I just purchased this couch anf its so comfortable hecause my daughter have the same couch. Early christmas present to myself.

My experience at the Colma Ashley is unforgettable. I went there already knowing what I had in mind to purchase. The sales lady greeted me with a smile. We spoke to each other like we’ve meet before. She was very pleasant, and easy to speak with. I picked out what I wanted, and the manager strolled by. The sales lady introduced us, once that happened we all conversed about outside of work life, laughed, and agreed on some things. The manager gave me an extra discount for my purchase. At the end of the sale transaction. The conversation shifted about spiritual warfare, and Christianity. Not all people want to talk about Christ. We all, are believers, and believe in the powerful works, and wonders of prayer. The manager read a few scriptures, we came to an agreement. He said a prayer for my family, and I for healing, and for God’s continual connection, and protection. I lift the building feeling blessed, and grateful. I’m glad I went to the store to buy what I wanted instead of purchasing online.

Leon was great helping me get the paperwork and logistics done for my couch delivery!

I was very disappointed when I received a phone call from Ashley saying my sofa will not be delivered on time it has been delayed. It will be delivered in another to weeks so I’ve been waiting for a total four weeks which is a whole month. I’m home without a sofa in my living room I’ve been sitting in my recliner and computer chair while I wait.

We have been previous customers Ashley furniture. But this experience has been the worst furniture buying experience we’ve ever had. It started off at the store with our sales person. She gave false information on multiple occasions. First off she charged us for premium delivery and set up of our furniture but later we found out, the Three of the pieces we ordered were not available for set up and had to be built by us. One of the main reasons we had gone to Ashley instead of somewhere like IKEA was because we didn’t want to build our own furniture. This was not figured out until it was time for the actual delivery. Another false statement she made to the charging of the furniture. We wanted partial payment by my mother and a certain amount of the pieces to go on our Ashley credit card. Instead, she charged more to our Ashley credit card, which was not what we had wanted . Once the Furniture was delivered, and we had to put the bedroom pieces together, we moved on and within two weeks one of the drawers on the six piece dresser broke (this was mid-july). As it was covered under warranty, we called the number and started the process for possible repair replacement. By July 20th, we were called and told that the drawer would be replaced and shipped to our home address. On August 5th, I placed a phone call to customer service when the drawer never arrived. This started a three month process of trying to get the drawer replaced. We were told many stories each time we called. It always started with checking in with the warehouse which nobody could ever reach someone there to give us an answer. We were told that the draw would be coming and wouldn’t arrive till October bc it was coming from China. Between July and October, we probably placed over five phone calls which took about an hour each time. On October 15, we called in to check the status of the drawer since it never arrived. We were then told that the order was canceled and that it wasn’t coming from China. After getting extremely frustrated, we were transferred to a customer service supervisor who let us know that they are a third-party customer service line and that we needed to speak to the customer service person in the store. No one on our previous six phone calls had ever told us that. We finally got in touch with the customer service rep at the store (Leti). We explained our story and frustration and she said that she would help us resolve it. She told us at the dresser could be ordered and set up for delivery but wouldn’t set up for premium delivery meaning. This meant we would have to put the second dresser together as well. When we got notification of the delivery by email, I noticed that the email said it was for the wrong piece of furniture so I had to call back again and let them know about the mistake. . During that week of communication, we did get a shipment of draw to our address , and it was not from China, but Illinois. When we open the box, the pieces of the drawer were there but none of the hardware so as of the end of October we have a drawer with no hardware and a dresser that they’re trying to deliver but won’t put together. As of November 6, and 4 mire phone calls, we still have no resolution. This is one of the worst shopping experiences we’ve ever had along with the customer service we’ve received. People say they want to help you, but then don’t provide any real resolution and when they do, it’s with false statements. We will never shop there ever again. if I could give zero stars I would.

Great experience!

Not a good experience did not complete the order as promised.

Ashley Funiture is a great store! I travel from San Francisco to get there. The manager/ salesman Leon was a great person to deal with. He went beyond to make sure I was satisfied. The store should be honored to have him as a manager and salesman.

“I had a fantastic experience at Ashley Furniture! The staff was friendly, knowledgeable, and went out of their way to help me find exactly what I needed. The quality of the furniture is excellent, and I was able to find stylish pieces that fit perfectly in my home. Delivery was prompt, and everything arrived in perfect condition. I would highly recommend Ashley Furniture to anyone looking to update their home with beautiful, high-quality furniture!”

Our sales associate Rose was great! I have since returned and do not appreciate the aggressive hounding by the other sales associates. I will not return to this site if Rose is not at work.

I sent a string of emails starting Monday including emailing their reviews @ Ashley and customer service email and their store employee Y Fernandez. It apparently takes them 5 business days to open an email and think of a response to how grossly mismanaged they are. 🤷🏻‍♂️

Worst shopping experience at the Colma store! Sold me a dining table which was not in stock , took days off from work to find out the shipment was not delivering the same day while waited at hime. my sales never returned my calls and had to contact their corporate to ask for a refund two months later.

Impossible to get a hold of anyone at the store. I’ve tried calling 4 times by now and emailed as well. See my email below. Hopefully the store supervisor can call or email me back. The customer service line called this morning and hung up on my face when I asked them for the supervisor contact. Dear Ashley Furniture Customer Service, I am writing to express my deep dissatisfaction with the customer service I have received regarding my recent purchase of a couch, coffee table, and rug. While my in-store experience was generally satisfactory despite some initial confusion with scheduling, the service has significantly deteriorated since then. Firstly, I encountered rude delivery drivers, which I promptly reported. While I appreciate that this issue was addressed, it unfortunately led to further complications. My coffee table, originally scheduled for delivery on Saturday, October 27th, was inexplicably pushed to Tuesday, October 29th—a day when I am not available. When the delivery coordinator person called, I clearly requested a Saturday delivery. Despite informing both the Ashley store and a customer care representative to cancel the Tuesday delivery and reschedule for the following Saturday, I continued to receive messages confirming the unwanted Tuesday delivery. It is exceedingly frustrating to have to repeat myself multiple times without any corrective action taken. Now, I am told there are no available delivery dates for Saturday, November 2nd, and I must wait an additional 14 days until November 9th. This delay is unacceptable and appears to result from a failure on your part to properly note my delivery preferences. It feels as though I am being deprioritized despite the inconveniences I’ve already faced. I expect this issue to be resolved promptly. Please arrange for the delivery of my coffee table on Saturday, November 2nd, as initially requested. If this matter is not addressed satisfactorily, I will have to consider taking further action, including sharing my experience publicly and reconsidering future purchases with Ashley Furniture. I look forward to your prompt response and a swift resolution.

We visited the store to purchase bedroom furniture. Rose was very helpful as we couldn't decide on the color. There was no pressure to buy & we had plenty of time to explore. We left & called back a few days later to purchase a chest of drawers & nightstand. The only negative was a manager that was hollering like he was at the gym. Very unprofessional. We would have left if it wasn't for Rose.

⭐️⭐️⭐️⭐️⭐️ I had the pleasure of working with Leon and Vivian at the Ashley Furniture Store, and I can't express how grateful I am for their help. From the moment I walked in, they made the entire process quick and efficient. They listened to my needs and found exactly what I was looking for, all while creating a warm and welcoming atmosphere. Life hasn’t been easy for me lately, but their kindness and professionalism made this experience truly seamless and wonderful. I highly recommend visiting Leon and Vivian for all your furniture needs—thank you both for making my day brighter.

Vivian helped me a lot to look for what I’m looking for took her time to actually show me around show me options as well very helpful and nice service.

Me and My dad were looking for some mattress and furnitures we were greeted by Ms.Rose very Kind and insightful for what we were looking for. Thank you for the excellent service and helping us all throughout. Very satisfied customer experience. If you are in the market for furnitures and mattress. just go to ashley colma with some good deals. And look for Rose.

Leon was nice and professional. Explained the whole purchase and delivery flow in details for us. Really nice purchase experience

Vivian is very helpful nice and knowledgeable very patient and honest

Vivian and Leticia very good service!!!

Sergio has been very helpful and patient! Good service and recommend the store!

Make sure to find David (Sales Associate) when you come to Ashley’s at Colma. He is very patient and very knowledgeable about the furnitures! Thank you, David!

My wife and I went to the Ashley store in Colma. Was greeted when we walked in the front doors by Rose. She asked us what we were looking for and we told her we were looking for a bed and some end tables. She was very helpful and showed us everywhere that we should look. We spent about a couple of hour there and ended up purchasing a bedframe and two end tables. I would just like to say that Rose was very helpful, kind and professional. She explained in detail on how long the delivery would take what to expect and if we had any questions to call her and she would help us out. My wife and I were very pleased with the customer service that Rose provided to us.

Most of these google reviews are not real, check Yelp to see what this stores rating really is (or I will save you the effort it’s like 2 stars). We ordered a bed in August and were assured we would receive it by September 10th (delivery date on receipt) September 9th rolls around and we call to ask about the status only to find out that it’s out of stock and the new date is now October. Meanwhile there has been no communication about a delay. This store is a scam. If you do happen to check Yelp you will find about 5-10 other stories similar to this. This store DOES NOT deliver on time. Their customer service is non-existent, and what’s more it seems like they are actively covering up/ pretending to be responsive on Google? Just know you are 100% taking a gamble on buying from this particular Ashley furniture store.

Rose was very helpful in assisting us with our purchase and it was such an easy transaction with the service.

vivian wa very helpful in finding my round ottoman, i tried other stores but i cannot find any.. With the help of vivian she offers me a good value as well.. Thankful for her manager Thomas is very kind and helpful as well..

Vivian was a pleasure to work with! She helped me pick out the perfect dining table for our new home! Great customer service!

Thomas Rush and Evelyn are fantastic. This is easily the best Ashley store around!

Vivian was AMAZING in helping us purchase our living room set. She's very knowledgeable and friendly. If you need someone who knows what they are talking about please ask for her. You won't be disappointed.

Yolette was very professional and patient great job 280 Metro store licayion

vivian 5 stars very happy customer

Rose, Leon, and Leticia provided premier customer service and professionalism. Rose was especially very kind and patient as we made a selection. Leon and Leticia were warm and humorous and they all made the experience very enjoyable. Would shop here again and recommend others!!

Leon at Ashley Home furniture is the best yes Leon did a wonderful job with making sure every detail to delivery date was up to my standards he also assured that if I was not satisfied with my purchase to let him know. The delivery was great on time cleaned up after assembly. I’m definitely satisfied with my Encounter at Ashley home store in Daly city, thank you, Leon

We placed an order at the store, the sales rep checked and promised our order would be delivered in 3 weeks. 2 month later and after 5 delivery reschedules we decided to cancel the order and order from somewhere else. The worst thing is when we placed our original order, every other brand was running a special event for 4th of July and we lost the opportunity to take advantage of that because of Ashley horrible customer service. If I could give them negative stars, I would. We specifically asked about delivery delays and the assured us we’ll get our items on-time but here we go

Came to Ashley to look for barstools and ended up purchasing a couch, love seat, and mattress with the barstools. Was greeted at the door by Rose who was exceptional! Very friendly and helpful and not pushy at all! Showed me their different pet friendly sofas and found one that I think will fit my needs. I’m so happy with my purchases and glad that I had Rose and Leon to help me!

This store has a very bad service attitude I just bought a sofa in less than three days and then broke they said they could give me a new replacement results they sent me a repairman to look at the answer is that I can only give me a replacement of a spare part But if you do not want to give me a replacement or a refund why did you say at the time that you can Anyway, to the back they have been postponing each other to give me all kinds of excuses.

Yollette was very nice to us patient kind and helped me make the best decision in purchasing my first bed

8/9/24 Update: all the people that we've been working with are mysteriously "gone" from this Colma store. These are all the people that are involved in this never ending nightmare. How convenient for them right? We just want to return the chairs that we're waiting for and do a charge back to our credit card but now there's nobody there that can do that, so they say. Update 8/8/24 I really want to warn people about this store. I emailed the provided email address as suggested in the reply to my comment from Ashley Furniture. We received no response from them. There is no sincerity in their apology. Now we're being ignored even more. This place is a scam. Here are just a few of the complaints I have: They are horrible. I am trying to save you from the pain and anguish that comes from buying furniture from this place. I wish someone had warned us earlier. The customer service is non-existent. If there is a mistake on your furniture order, and trust me they will sometimes deliver the wrong furniture to your house, it will take them months and months to fix the issue. You can try to escalate it to hire ups but that will get you nowhere because they will ignore your emails and phone calls. Their delivery drivers never come on time or they come earlier or later than expected and then they will make you reschedule to have it be delivered at another date. Sometimes the delivery drivers don't show up at all. That happened to us three times so far. I will be reporting them to the Better Business Bureau, my local consumer protection office, CA Attorney General and The Federal Trade Commission. We've waited months and months for a single chair to be delivered. It has yet to show up. They will also claim that they can't find any of your paperwork. Another fun thing that they try to do is put you in the middle between the actual store location employees and the escalation department with both of them saying that they can't do anything to help you or that once you reached escalation you cannot go any further up in management from there to complain about anything or find a resolution to your issue. So this really leaves you stuck with no solution. They'll do this to you for a while just to stall time hoping that you eventually just give up. They keep you on hold forever if you're calling about a problem, they don't return calls and they don't respond to any of your emails. It's almost like they get some kind of sick enjoyment out of just making everything harder for you. Please do not shop here. This has been a never ending nightmare for us. If you have Reddit and search "Ashley Furniture" you'll see a lot of bad reviews/bad experiences with them as well. It's truly been a living nightmare and the store manager Mark is no help at all. (Original review) My parents had the wrong furniture delivered. That was the first issue. Then they gave my parents a "reselection" for different furniture. Now, my parents have been wanting for 2 chairs since the beginning of June. It's now almost the end of July. They say they're going to deliver something and they keep rescheduling. I would go with someone different if you're looking for furniture.

Staff Vivian is the best. She knows her job very well. The store is very clean.

Yollette was extremely helpful in my purchase of a recliner. Very professional! Would definitely use Ashley for any future furniture purchases.

We have a great experience doing business with Ashley, Colma, CA. Vivian Lyung is an excellent employee and very good in entertaing costumers. Winnie Julian

Leon, Chantal, and Vivian were amazing. Great customer service

Very friendly kind staff. Was satisfied with the Rose's guidance, options and customer attentiveness.

Receivd wonderful, knowledgeable assistance from Leon to help us make an informed decision. Covered all the bases.

My experience last week with Rose was amazing, Rose was so patient especially since I was with my elder Mother. She took her time to explain & to get me the best deal. She was super patient and knowledgeable of the products. I bought a Queen Bedroom Set & a Mattress plus foundation. Rose took her time & had me try numerous mattress which was so helpful since I deal with chronic back pain. I feel extremely pleased at the products I purchased. I have dealt with Rose before in the past purchasing my Son a bed, so it was great to have her help again. Me & My mother truly appreciate you Rose. Thanks again, see you in the future.

David helped us a lot in choosing furniture .and was kind with us

Vivian was kind, friendly and knowledgeable

Zero stars was not an option. I only purchased here because of the price and have not received my order but I am sure the quality is fine. It took me over a week to even buy the furniture, as the website has the most inane policy that the shipping and billing address on the card must match (literally no idea why). Furthermore, this store is impossible to reach as I called several times with no answer, corporate called several times with no answer, and I only got to finally speak with the store after someone from customer service tried periodically for about 5 hours. Hands down the most difficult time I have ever had giving a company my money.

This was our third big purchase at Ashley‘s in Colma. First two were with sofas with Rose, yesterday we made a purchase for a dining room table and chairs with Sergio. Both were very patient with our questions and indecisiveness. Without a doubt, we would return back to Ashley‘s for any of our future furniture needs. Great customer service, great follow up, excellent sales team. Debbie Ramos.

Came to Ashley’s furniture and had the help of Leon. He was very attentive and a wonderful representative. We purchased a bed set with the delivery.

Rose and the manager were exceptionally nice and honest in giving my daughter and I information about the product we wanted to choose and buy. There was no imposition on their part as to what we wanted to choose and buy. Thank you for representing your company in an authentic way.

Chantel Ramsey was very helpful today during my purchase. Very quick and easy to do the process. We already knew what we needed to buy and she made it super easy!

Sherry and Chantel in Colma were very helpful and cheerful. They both made the process of purchasing a sofa really easy.

Rose and Sherrie are so amazing and professional with their competent knowledge about the products. They answered all of my questions about the product features, and gave me options for great and affordable deals. Rose is very personable and goes beyond the customer expectations. Both Rose And Sherrie are magnificent customer-centered team. Thanks and i will be back to get more products because of their passion to help their clients.

The Nightmare That Is Ashley Furniture, Store 81 in Colma, CA My recent experience with Ashley Furniture at Store 81 in Colma, CA, has been nothing short of a living nightmare. From the moment I made my purchase store, I was met with apathy, incompetence, and sheer disregard for basic customer service principles. Before I get into the experience, the ONLY positive component worth mentioning is the specific customer service rep I worked with (David Tuong) and the AMAZING store manager (Mark). Now that the only highlight is over, let's get to the negative. Firstly, Ashley's online customer service displayed an alarming lack of knowledge about their own products. I spent time with multiple online reps who seemed utterly clueless, providing conflicting information about the availability and features of the items I was interested in. This was only the beginning of my ordeal. The delivery service, which happened twice, was an absolute DIASTER. Whomever Ashley outsources (aka the delivery personnel) were rude, unprofessional, and had the audacity to not only refuse to delivery my items because they had to take the steps, but treated me with utter disrespect/ When I tried to contact customer service to resolve the issue, I was met with unending hold times and transferred from one inept representative to another. Each conversation ended with hollow promises of a resolution that never materialized. The sheer incompetence of their customer service team is staggering and left me feeling utterly helpless and infuriated. Moreover, the follow-up service was nonexistent. Despite numerous calls and emails, there was no effort from Ashley Furniture to rectify their mistakes or provide any form of compensation for the inconvenience and distress caused. It became painfully clear that they have no regard for their customers' satisfaction or loyalty. In summary, I experienced appalling customer experience marred by unknowledgeable online staff, horrendous delivery services, and a customer service department that is both useless and indifferent. Save yourself the frustration and take your business elsewhere – the Ashley Furniture brand is a disgrace and an absolute insult to paying customers.

I was recommended to come here when I was looking for new furniture. Sherrie leads an amazing team and I couldn’t appreciate their efforts more. Rose, Leon and Chantell were all very helpful in my search for the perfect bed. I will definitely be returning here when I upgrade!

Nadia the sales woman was so fantastic! Professional but not pushy or aggressive. We came in for a recliner and left with a full set because if price and Nadia’s great gentle sales demeanor.

Great service and appreciated how nice Ashley was to me.

Chantel was awesome helping us pick out and purchase a couch. Excellent service!

OK, being straight forward, I have been working at Ashley's in Los Angeles for 3 1/2 years and needed to purchase a mattress for my Mom. Such a nice store and The Million Dollar Writer David Thuong, could teach Ashley's Corporation to why he is so great. Mazel Tov to you David . The store itself was clean, organized and showroom ready as all Ashley Stores should be. When you visit this location, ask for David Thuong. He's a million dollar writer for a reason. I didn't take any photos so I volunteer for Best Friends Animal Society here in Los Angeles and you have to admit, dogs are more fun than furniture.

Leon was amazing!!!!!!! I was having trouble finding something with color and funky. I was going to get a boing grey sectional. Then he suggested this amazing blue that was funky enough for me!!!! I couldnt be more happy with his help. Not pushy at all. It was as if he was an old friend helping look for aomething that made me smile. You Rock Leon!!!!!!!!!! Thank you

Sales person (Chantel) greeted us with a warm welcome and gave us brief introduction of the store and section of the item we looking for, no push/ pressure at all. After we found the item (dining table), well explanation , efficient sales process. Highly recommended place to shop, the crew is full of enthusiastic.

Big thanks to miss Rose and miss Evelyn. Especially to the manager Mr. Mark, you're amazing! If i could give 11 stars i would definitely!

I was pleased to experience no pressure. The selection was nice. They have a l.ot of really nice stuff

Ashley Furniture store in Colma, CA was THE BEST shopping experience for our family! Leon helped our daughter find everything she needed for her first apartment in San Francisco. We loved how he listened to her, found great options then patiently answered questions that allowed her to make the best choices for herself. Our thanks to Leon for helping her get settled in for an exciting school year! Highly recommend for great prices, amazing service, huge selection and Leon!

Chantel is an amazing sales rep!! She helped the decision making progress a lot easier

Nice store but I felt a bit uncomfortable with the aggressive sales tactics.

We came in just looking and ended up working with Leon. He's awesome, such a nice spirit and great salesperson without being too aggressive.

Rose did an excellent job working with us! She was very patient and easy to work with. She guided us make our purchase and I highly recommend working with Rose. Exceptional customer experience!

We had a great experience with Chantel Ramsey. She was very helpful, patient, knowledgeable and very sweet.

Vivian is so accommodating and very helpful and have great customer service

I had a wonderful experience from the warm welcome by Rose upon entering the door . She immediately attended to us and guided us throughout the store . She focused on what we are planning to buy She was able to provide us a quote as soon as we found the furniture that suited our need. Her professionalism and expertise is evident by how she handled everything . She gave us options and the time to think about our preference. When we decided to buy the item a few days later and she swiftly processed it ,emailed me the quote and I just made the purchase in less than 10 seconds.

(Translated by Google) I made a purchase of several items of which one of them (a TV Stand) was never delivered to me, they rescheduled the delivery 2 times and on the 3rd attempt (more than 1 month after the original date) I refused and ordered them to cancel that item, I obtained a credit with acima to pay for all the items and as of today two months later and several calls and a visit to the store in person to resolve the problem Ashley has not sent the invoice to acima so that they do not charge me for the item It was never delivered, I wasted time calling and I even went to the store and they told me that they already sent it and they still haven't, THEY ARE NOT SERIOUS, THEY SELL ITEMS THAT THEY DO NOT HAVE IN STOCK AND THEN THEY DON'T RETURN YOUR MONEY. This is the confirmation number for my order, I hope I don't have to go to the store again: 190274570 (Original) Hice una compra de varios artículos de los cuales uno de ellos ( un tv Stand) nunca me fue entregado, reprogramaron el delivery 2 veces y al 3er intento ( más de 1 mes después de la fecha original ) me negue y ordene que me cancelaran ese artículo, obtuve un crédito con acima para pagar todos los artículos y hasta la fecha de hoy dos meses después y varias llamadas y una visita a la tienda personalmente para resolver el problema Ashley no ha enviado el invoice a acima para que no me cobren el artículo que nunca fue entregado he perdido tiempo llamando e incluso fui a la tienda y me dijeron que ya lo enviaban y aún no lo hacen, NO SON SERIOS, VENDEN ARTICULOS QUE NO TIENEN EN STOCK Y LUEGO NO TE DEVUELVEN EL DINERO. este es el número de confirmación de mi orden espero no tener que ir nuevamente a la tienda: 190274570

Great Team Great Price And Great Item ! Thank You Very Much !!

Fantastic experience with Sylvia. So much so that I went back, asked for her, and we were able to work together again! Highly suggest the store and the people who work there.

Mark and Rose were great to work with. Rose was patient and new exactly what direction to point me in for all of my wants. Best furniture purchasing experience I've ever had, and I have had a few.

it was very good the sales Lady was very helpful I really liked her.

My experience with David in Colma was seamless and painless ! An absolute pleasure at the price I was looking to accomplish. Thank you so much

No stars, I will never do business with you again!!!!!! You have horrible customer service!!!! I will not recommend your store to anyone, and tell them to stay away!

Excellent service!!

Sergio is outstanding.🤩 This whole store is the best furniture store around, ultra nice staff. Living spaces Millbrae not at all, they wasted my time. Ashley has wayyyy better pricing and better quality 100%. I am so glad I took a look here instead.💗🎀 I purchased a dinning room set and a huge couch ( very fluffy and modern). I will come back as they were so helpful. 👍👍

Mary and Nadia were the absolute best. They took the time to make me feel welcome and heard. They were very flexible and worked hard to come to a middle ground on a deal.

Michael did a great job assisting us in picking out our couch!

I was a customer at the CA Colma Ashley store and purchased a $2453 mattress on 4/14/24. I rarely post reviews but this time, I must do my public service to share about this terrible experience. In my 78 years as a customer, I have never been treated as poorly as I have been in the past few weeks by the Colma Ashley store manager, Mark and sales manager, Bobby. I discovered a dent on the sleeping surface of my new mattress, and contacted the store about a replacement. Under the Sale Order Terms and Conditions, under Returns and Cancellations, it states that "...if your item is damaged or defective and we'll work with you to repair, replace or pick-up the item." For ~ 15-20 hours over weeks I tried to work with the store manager, Mark, to get a replacement. At one point, my family and I interacted with Bobby as well, whose attitude was truly one of the most disrespectful I have ever encountered in my long lifetime. Mark had verbally approved of a replacement, however, weeks later, their customer service team was still awaiting the written validation of this approval after multiple email requests were sent from customer service to the store. We even got on a three-way call between one of the customer service escalation supervisors and Mark, to explain that the only blocker to resolution was the store's written validation of approval for this one-time courtesy exchange. Mark insulted the escalation supervisor while on the call by cutting her off several times before he hung up on us who were in mid sentence. With no other options available to us, we had to email the CEO about this matter, to which there was finally a swift response. If we had not taken this final action, we would not have received delivery of our replacement mattress. After so many hours of aggravation, wasted time being runaround and around, and treated so disrespectfully by Mark and Bobby in particular, I stand by that I have never been treated so poorly as a customer in all of my years.

Visited Ashley Furniture in Colma, Vivian did a fabulous job working with us to figure out several pieces of furniture! She was very patient, kind, friendly and honest. and provided excellent assistance, and she guided us through a seamless purchasing process. Highly recommend! Exceptional customer experience!

Vivian did a fabulous job working with us to figure out several pieces of furniture! She was very patient, kind, friendly and honest. and provided excellent assistance, and she guided us through a seamless purchasing process. Highly recommend! Exceptional customer experience!

Chantel was super warm and helpful when we walked into the store. She explained all of the different payment options and gave us time to look through our furniture choices. We now have a great dining table and couch thanks to her! Chantel is a super star employee, Ashley’s Furniture is truly lucky to have her.

Extremely nice and Chantel was extremely professional and helpful. We will be back

Evelyn and Mark are so professional in dealing with me in purchasing my sectional couch, and helped me get my preferences. Friendly, too!

A lot of choices and settings to look at.

Really glad with our experience at Ashley’s and specifically with David T. Our family was already walking into Ashley’s overwhelmed and exhausted with couch shopping, but David was easy going, gave us great advice and most importantly was not being pushy and pressuring us to buy. I really appreciate that he gave us space to talk and made it seem like he was looking for out for our best interest and not just the sale. Extremely satisfied with our service and will be returning to look for more furniture pieces moving forward.

Amazing experience by David T

Overall positive experience, prices a little high, and would have liked to have had a little more autonomy without a sales rep.

Evelyn and Bobby were super helpful. Great customer service!

We were looking for a modular sofa since we live in the city, and they had a large showroom with many options. David Tuong was helpful with answering our questions, which we had a lot of! He showed us the options of couches that met our needs and was very personable. Also their couches felt higher quality than some of the other furniture stores we went to, so would recommend to check them out.

Chantelle is helpful and knows so much! She’s amazing and deserves a raise.

Friendly service - Vivian made our purchasing experience easy.

David T. At the Colma store is awesome! Friendly, informative, and fun to work with. I enjoyed looking at furniture because of him! 5 stars all around.

Chantell has amazing customer service skills. Not only was she super patient while helping me decide what mattress I wanted to buy (also remaining extremely patient with my, at times, high maintenance younger sister), but also super knowledgeable as well. She had no problem clearing up any of my confusions or questions that I had. I can honestly say she had my best interest in mind. It's so rare nowadays to have a customer service experience be anywhere close to this amazing, I knew I needed to leave a review. If I could give more than 5 stars, I would.

Sergio was excellent at his craft. Showing us many options as we made our minds up on which the different styles.

Very friendly staff, accommodating and helpful.

Rose was a great help!

Ashley store in Auburn. The only BEST location in town. Exceptional customer service. The sales person greets the moment you enter the store. We purchase furniture for our home at their location. We met the Fabulous Emma, she is very helpful, always smilling, she will listen to your requests and make sure you receive the best service. She will go above and beyond to fulfill your request. The store manager Mary, we are grateful we met her. She is very friendly and helpful. She listened to our concerns and issues, and was able to resolve the issue right away. We recommend 100% this location to do your home purchase as you will not get disappointed at all with the assistance especially with Mary and Emma. Thank you again ladies for making our purchase smooth and easy. Meraj & Preet

I returned to Ashley furniture for the second time around after so many’s years . I was greeted by Rose who works at the Colma location . I went in looking for a mattress, but I end up making a big purchase for my whole house because Mark the store manager was able to give us additional discounts. To top my whole experience I was very pleased with the delivery of the furniture because the workers assembled the furniture straight from the box . definitely, I’ll be returning back for another purchase in the future.

(Translated by Google) My hope was as if I knew the saleswoman. She is great and super sweet thank you (Original) Mi esperanza fue como si conociera a la vendedora. She is great and super sweet thank you

Found a great couch thanks to Chantel who was extremely helpful and professional!

Chantell was very knowledgeable and helpful when we were looking for a mattress and bed frame.

(Translated by Google) The service is terrible, I ordered a cabinet on 3/29/24 and as of today, which is 4/18/24, it still has not arrived, they tell me that I am on the waiting list for delivery, there are people with more orders that are much more important than I call mine discrimination (Original) El servicio es pésimo ordene un gabetero el 3/29/24 y hasta la fecha de hoy que es 4/18/24 aún no llega me dicen que estoy en lista de espera para entrega , qué hay personas con más pedidos mucho más importantes que el mío eso le llamo discriminación

Awesome deals on furniture, they'll take care of you.

Chantell was Awesome, we had been looking for furniture for our new house for a week and in every place we went people didn’t care to take the time with us to see what we wanted. Chantell help us for almost 2 hours and we got everything we need it from her, she was very patient, attentive, professional and very attentive to our needs. She finally figured out and we were happy with the results, we got all our Living Room, Dining set, bar stools, rugs, etc. She should be employed of the month. The first time we went to the store She was the only person who greeted us and she was so faster to attend us. The other sales persons there didn’t even care to talk to us. Thank you Chantell. If I need more furniture in the future for my house I will definitely look for her again.

NEVER SHOP HERE. It took us over a month and a half to get our couch. They rescheduled our delivery three times in two weeks, which is unbelievably inconvenient because they do not give you a delivery window until the day before so you have to guarantee that you will be available all day for them. They also cancelled the delivery the night before and the morning of so my partner and I had already taken off work for it. This also makes no sense to me because they said it was because a piece was back ordered and that it takes 3 days to process it so we had to wait another 5 days for delivery so they should have known and been able to notify us at least 3 days in advance that the delivery would not be happening. Then when we tried to call the store to get answers I was promised twice that a manager would call me back because they were "busy" and they never called back. Despite the fact that this was our second purchase there in 6 months so we had spent nearly $5000 there. Then when the couch finally did arrive the people who were bringing it into our building tried twice to tell us that it wouldn't fit without even trying, first on the stairs and second at our door way. My partner had to spend 10 minutes each time convincing them to even try. Of course it ultimately did fit after my partner explained to them how to angle it in. This has been by far the worst experience that I have ever had buying furniture.

I went in and one lady didn't seem she wanted to help me. I was looking for bed. And I guess she wanted to sale me a whole set. And never went to an Ashley Furniture again.

Evelyn, Chantell and Mark have been amazing, they were really helpful in helping me furnish my new place. I’d recommend this location and this wonderful service.

Thank you Evelyn for everything, truly appreciated the service. I would definitely recommend this location because of all the help you have provided me, you truly made this selection much easier.

Chantel was wonderful to me and my wife!!!

We had a great experience at Ashley Furniture in Colma today. After shopping for 5 weeks to find the perfect sofa for our small living room I found one at this store and bought it in less than 30 minutes. That was possible because our salesperson, Rose and her manager Mark made sure that every little detail I insisted on was addressed. We got the sofa we wanted, in the color we wanted, for the price I wanted, to be delivered on the day we wanted. Really impressed. :-) Ellyn and Paul

Don't do it! They will not offer refunds for any reason and will drop off the delivery anywhere in the room. They operate like a shady used car lot and play games when they should do right by the customer. They refuse to take items back and will make you come into the store to get an answer from anyone.

Vívian was great explaining and she just let us browse without following us around.

I had a great experience. Evelyn and Mark were extremely helpful while my partner and I shopped for a couch. They agreed to price match from Wayfair and discounted delivery as well. Thank you both.

I was looking for a sofa sleeper and found it at Ashley Furniture Colma. Had an easy time shopping with the help of Rose and manager Bobby. Both were accommodating , helpful and easy to talk to. Made it a pleasant experience buying furniture.

David was very good. Easy transaction. He was very helpful showing the inventory, answering questions and arranging next steps

Excellent customer service!

(Translated by Google) Very good service, very friendly people and the furniture and beds, wow, wonderful. I wish they had water to drink haha (Original) Muy buena atencion muy amables las personas y los muebles y camas uff de maravilla. Ojalá tuvieran agua para beber jaja

We went to Colma looking for a set of sofa which we needed to replace our old one. We're help by Rose which gave us different options and selection! She's very interested with why and what we needed and made us time to decide which sofa we like and help us even to dispose of our old sofa! Thank you Rose !

Rose has been very accommodating and helpful from start to finish!! Excited to get my new sofa! Thank you Rose!

Great and helpful experience. Our salesperson was professional and knowledgeable. He did not try to upsell or apply any annoying sales tactics.

Our sales woman was knowledgeable about the inventory and friendly. We will definitely be back.

(Translated by Google) Excellent attention. I recommend Don David in Cerramontes, a good person. (Original) Exelente atención. Recomiendo.a don david.en cerramontes.buena persona

Awesome customer service!

Thank you to Chantell for lifting our moods in rough and stressful moving times. Everybody loves our new couch!

Chantell has the most amazing energy and positive vibe. She helped us find our dream couch and we could not be happier :)

Chantell was an amazing associate - she stepped in to help us out and was extremely helpful and built great rapport. Very friendly and helpful staff!

Had a great experience with Ashlee furniture. Sales agent Vivian was incredible. Super helpful, super friendly. One of my orders was coming in late there was total communication.

Rose was attentive and explained everything. Large and well lit showroom.

This Ashley location is closest to our home and we are extremely happy with our recent visit! A couple years ago we bought all our furniture here and I knew what I wanted when we walked in just a few days ago! Our sales woman was kind and not pushy , she let us look around and helped me find what I liked on a kiosk. Then the manager of the day , also very pleasant! I love that I know I will be taken care of and get what I want when I go here! Also, it’s 2 days later and I already had my item delivered and set up by Noon! Appreciate the business and speedy delivery!

We worked with Yollette at this store regarding a potential sofa purchase. We ultimately did not buy it because of a long lead time, but Yollette was super helpful and provided great service in answering all of our questions (there were many) over the course of a store visit and maybe 4-5 phone calls. Minus one star because the store as a whole was not flexible about how they can do orders over the phone, which is why we lost out on the sofa, but I would still work with this store again.

Gemma and Mary were such a great help! Got a wonderful couch!

We should have started our shopping at Ashley home store first. Yolet and David made our shopping effortless and fun. They were very friendly and accommodating. They made sure we got the best price. We got our moneys worth. Thank you so much!

David was awesome in services he provided! My son instantly was attached & he was welcoming of him. Very nice presence! Bobby was also a great in helping me with getting delivery! I would definitely recommend and purchase from them again!!

Rose was very helpful go see her!

You guys have a good customer service. But I disappointed when I try to return something that i just bought it was new un opened and I couldn’t because Nobody mentioned the policy “” you can return Something as long you receiveed it ‘“

Went to Ashley Homestore Colma and came out with an amazing experience. Rose was amazing! Very detailed, super sweet and kind. Answered all questions thoroughly. I would definitely come back here and request her to assist me. You rock!

I highly recommend this store and look for Rose and Mark. They are both very helpful, excellent product knowledge, patient with me so many questions that they answered, and had been very accommodating. I will definitely get all my furnitures from them.

Today was amazing, customer service was on point, very professional, great sales person, if you need any help ask for Rose and she will more than happy to help.. I'm coming back for sure!!

I want to say that the attention I had at Ashley was the best, thanks to Sylvia Mania for keeping us patient and helping us in choosing our new furniture and helping my mother. Thank you very much for everything, our furniture was very nice.

Bobby and Chantell were the best and soooo friendly! We’ve made a decision about purchasing with them very quickly. The best service! We came from Redwood city, and did not regret it at all!

Ashley Furniture in Colma offers exceptional quality and stylish designs. Their showroom staff, especially Bobby, are the best and provided excellent assistance. They guided us through a seamless purchasing process. Highly recommend! We came all the way from Redwood City to visit Ashley Furniture in Colma.

Rose assisted me today and she was fantastic. She greeted me at the entry this morning and helped me view couch’s that were similar to the one I found online that I wanted to purchase. I stuck with the one I found online, and had store gift cards that were given to me in august of 2022 from another store location. Turns out that other store scammed me, as the gift cards stopped being used in 2017. Rose and the manager, Marc, went above and beyond helping me get the best deal and with their hard work we were able to come to an agreement. I value customer service as I’ve worked the industry, and I can definitely say they are the type of people you wish were everywhere. Incredibly thankful for their help, kindness, and teamwork.

Rose was awesome! Had to change my order--from a queen to a full, and that's when things seem to get more complicated. I could not get Bobby to call me back. Mark was my manager that sold me the bed, and I connected with him yesterday. The amount of times that I had to call the store was unreal. 75% of the time, nobody answered? Not sure what was up with that.

Came in 8 pm. Was not swarmed when I came in but not ignored. Didn't feel pressured to buy. Not the cheapest but it's pretty hassle free.

Vivian is very nice and attentive not pushy we ended up buying the whole set of sofa recliner we are very happy 5 start for Vivian

We could not have asked for a better shopping experience. We described our furniture needs when entering the store and within minutes David had shown us several options which met and even exceeded our expectations. David answered all our questions, knew the specifications of each piece precisely and we never felt pressured. We couldn’t be happier with our purchases with regard to the designs, quality and value. Combined with the positive in-store shopping experience, we’ll be back.

Thanks to Mr. David Toung and his Manager Bobby gave us wonderful service!

Vivian was very helpful and not pushy. Let me take my time to chose what I wanted.

Was welcomed by Evelyn she helped me through the process, she listened to my needs and wants her mgr I’m sorry I forgot his name I think it was mark or Edward… ✌️sorry don’t really remember his name but he was a big help as well… can’t thank them both enough…. At the end left with what I wanted no more no less… 😊

David Tuong DEFINES EXCELLENCE and understands the products and services of furniture and 20 plus years EXPERIENCE!!! A client will walk away HAPPY, CONFIDENT, and will know they made the PERFECT choice with David’s assistance!!! He went through all the specific details and quality of the units and products and will make sure a client walks away HAPPY with their choice!!! U MUST come look for the BEST SERVICE and beautiful choice of furnishings. David will guide the clients to choose the best option to fit their needs and assist with the best financial needs and will work with you. Bobby the manager AMAZINGLY EXCELLENT and is GREAT!!! They both made the process and easy and I’m in love and can’t wait to recommend my families and friends and neighbors to make a trip to visit these 2 amazingly talented.

Sales representative Chantel Ramsey was awesome, she made sure I saw all the couches they had in store and informed me about the protection plan and how to track my delivery with the Ashley App.

overall experience was great! I ran into some issues with financing but Rose and Yomari were the best! I thank them for their patience and determination to get me what I wanted. They made the whole experience the best literally. 10/10 recommend

Great service and extremely friendly. We are looking forward to our new couch! Thank you for your help Vivian!!!

Vivian was very helpful with our transaction!

This is my third visit to this location. Everyone has been so wonderful and has helped get all items I needed. This time around I was helped by Vivian. I now have everything I need for apartment. Thank you guys.

(Translated by Google) Vivian the best seller, took great care of us ⭐️⭐️⭐️⭐️⭐️ (Original) Vivian the best seller, nos atendió muy bien ⭐️⭐️⭐️⭐️⭐️

Zainab is amazing 👍

Our salesperson (Silvia) was very nice and knowledgeable.

Zainab was very helpful and fun and if she had questions she asked her manager to verify. Very thorough!

Vivian was incredibly helpful!! She was so patient as we sat down and tried almost every couch. We needed to find one with an enough neck support and she assisted us with all our needs and preferences Will definitely return and make sure to have Vivian again next time. Highly recommend Ashley Furniture @ Colma

Worst place ever I would never buy nothing from here .

Evelyn was great!

Walking into the store yesterday with no intention of purchasing we walked out with a new sofa and queen mattress. Jonathan met us as we walked in and we told him we were only looking for a sofa. He showed us a couple and left us to browse. He came back to check on us and we found one we liked. We have been all around the Bay Area looking. The one store we hadn’t been was Ashley. Wow not only was Jonathan so helpful but also the manager Ken. We mentioned we were interested in a queen mattress and Ken proceeded to show us what he thought we would like. We own a purple but when he showed us the Ashley we were hooked. What customer service these gentlemen showed us. We would recommend this store and employees to all. Thank you Jonathan and Ken for helping us and we can’t wait to receive our new furniture!

Ashley in coma great customer service staff member David Was great friendly, outstanding customer service

Rain was amazing! She took the time to show us all the options for the different items we were looking for. She was friendly, funny and super helpful. Definitely recommend shopping here and see Rain when you do!

We received an excellent service with our agent Rose. She is very informative and understanding with our needs. Bob who is one of the store manager gave us a good discount. Not pushy and gave us time to decide.

David was an amazing help to us in the decision of our couches. Very helpful and even stayed past his time off to help us. We will definitely be going back.

David was great! So helpful and very patient during our long decision making process. Thank you David!!

Ken and Johnathan give exceptional customer service, willing to go above and beyond.

The people are friendly, gave us discount and help us all the wa.

I purchased a sofa at the Ashley Colma location. Evelyn was great she help us make the best decision she listed to us and asked us how the living room was currently set up. When the couch arrived, it was The perfect fit. Looks great! We also got a discount because Evelyn told us about the sale!

Ms. Sylvia and Mr.Bobby was so beyond helpful. Gave us quality customer service. Thank you again. You will be seeing us soon and we recommend this store if you want above and beyond customer service.

David was the best sales agent we have ever worked with! He was patient and showed us so many options! we cant wait to enjoy our brand new Couch. such great deals too!

David and Ken been very helpful and good Lots of experience, they had and I highly recommend coming by from them

Appreciate the level of service Evelyn provided us with looking for a new bedroom set!

Beautiful store with a lot of options. Great customer services. Evelyn is the associates who helped us to pick the right sofa set. And the store manager helped us to process the order. Thank you!!!

Mr. Ken & Evelyn was very patient and gave me a better price Very happy shopping experience Thanks!

Ken and Rose were great and helpful

EDIT: It saddens us to have to update this review because our experience with Rose and Bob was so great. We received the table today and it was an absolute disaster. We had paid for the delivery and assembly service. The two men who assembled the table for us did a horrendous job. They used plates and screws from the bench on the table, attached the legs of the table completely crookedly, and left the bench legs partially unscrewed because they were missing plates/screws for the bench (since they had used it on the table). We had to completely disassemble everything, and in that, discovered we were missing half the plates/screws for the table. We called Ashley, and they can’t get us the missing plates/screws or help for over a week. We will have to have an upside down table in our living room for a week as a result. We will never be shopping Ashley again because of how horrible their warehouse/delivery/backend service is, which is a shame because the store reps themselves are great. Original review: We had the best experience at this Ashley store today with Rose and her manager Bob! I highly recommend coming to this location anytime you need new furniture. We had had major issues with getting an order we had placed on the online website. After many hours on the phone with the website, we decided to go into a store and give it a try. Rose and Bob listened to us as we explained the issues. They explained that the website is actually third party, and it is best to order in store. Bob was able to match the online pricing for us, and we are getting the table set delivered in three days! The customer service at this store is exceptional, and Rose and Bob were ready to go above and beyond to give us a good experience. We will be back here the next time we need more furniture!

David was so amazing and helpful to us, The manager was very welcoming and helped us with payments and discounts

David was very professional, knowledgeable and helpful in explaining the things that we actually need. Awesome experience

Rose was so very helpful and patient with us when we weren’t sure what we wanted. She made the process so easy and smooth! Will definitely be coming back when we need something new!

I had a wonderful experience thanks to Vivian's help and support!!

I was completely overwhelmed by the hostility and knowledge of the saleswoman who helped my wife and I We are so excited to have our new furniture Thank you Sylvia so much (She came and she gave without taking)

Rose was wonderful. She was very helpful and showed me options for what I was looking for. I will sure come back to the store and work with Rose in the future.

Found a sofa which we were not really looking for. Shantelle was very attentive and quick to get the deal done once we decided. She even helped us find a person to pick up our old sofa.

Initially I was excited to go to ashley they always have great products. I found a lindyn 3 piece laf sectional with chaise in fog and wanted to get it however I know ashley does price match and found it 800 dollars cheaper online and went to ask for it however Bobby said it had to be in stocks. I came back when it was in stock and when I walked in Bobby was bad mouthing s customer to his sales team loudly. When he noticed I was looking they moved the conversation. I proceeded to do my business and segio who is great and Ken both helped me. I asked for the price match and without hesitation Ken gave it to me. After completing the paperwork Bobby the rude sales manager came over and said oh yes I remember you and had to type in his code for discount which he was talking under his breath about how this was not right. I came home did measurements realized I needed the 5 PC sectional so I priced it again online went back to store he made me go thru entire process to show him and then he walked away and started talking bad about me after he refused to price match because it was an online store. I have left several messages for Ken to call me back but it's been 7 days no call. I called the main customer service number to see if they could reach him and no answer. I decided to just have customer service cancel my 5 thousand dollar order today and go to living spaces where I found the lindyn 5-piece laf sectional with chaise in fog for 2495 the same item at ashley is 3495. I know customer are not always right but at least have enough respect when you disagree with them to do so privately and not talk about customers within earshot

(Translated by Google) Evelyn very good consumer service (Original) Evelyn muy buena consumer servicio

Vivian was excellent! She helped me look through the things I was trying to find, gave me good advice and got me squared away. Great experience. I would come back and work with her again.

We shopped for a reclining loveseat at three major furniture stores..Ashley had the best quality and price, so we went back and made the purchase. The sales associate who helped us, Jonathan, was very helpful, knowledgeable, and didn't pressure us in any way. He was warm and welcoming. He was part of the decision we made to go back to Ashley's to make the purchase.

They had the best deals and the sales associate Jonathan was so great. He was patient, had great ideas, and got us deals.

We found the salespeople to be extremely patient and helpful. The furniture is reasonably priced and the selection is huge. The delivery team not only assembled, but also took all of the cardboard and wrapping materials away. The delivery was prompt, except for a few pieces that arrived a little later. The delivery cost remained the same. This furniture helped make a house a home!

Thank you for the great customer service!

Evelyn and the manager Bob were absolutely amazing. Six hours later we finally made our decisions for purchase. Their knowledge (and patience) was appreciated. Will be coming back again

Even though I dress like a homeless person rather than a prosperous furniture buyer, I was greeted warmly and given top drawer attention. I was obviously shopping for a lowball chair, but Sylvia treated my purchase as if she was salesperson of the month.She explained everything clearly and never rushed me. I also shopped at LazyBoy ln SSF. The company has a catchy name and a good PR Dept., but their recliners are sub standard and hard to operate…absolute junk.

Vivian did an amazing job showing us around. It was a pleasure getting to know her, she made purchasing here incredibly comfortable and enjoyable. Amazing service overall!

The sales representative is amazing and knowledgeable about the store product.

Horrible customer service. Lots of finger pointing and no responsibility taken by manager or sales associates

The Ashley furniture store in Colma sure did treat us good. The manager Ken & the retail sales rep Vivian were very professional, nice, & went out of their way to satisfy our wishes. We were kind of difficult customers & they just took it in stride and again, satisfied our requests & needs & those were not easy to satisfy. They really do deserve this 5 star review. And we should mention Caprice too. Front office manager, she was very nice & friendly and professional too! Thanks Ken & Vivian & Caprice!

Vivian is fantastic w lot's of patience. Thank you.

This store deserves zero stars. Absolutely HORRIBLE customer service. The manager, "Ken" with an accent is the worst. Extremely disrespectful and RUDE. Their delivery team damaged my dresser and all the drawers. They damaged my wall. They didn't wear shoe covers in my house. They could barely lift the dresser. I've left 7 messages with the front desk at the Colma store to get this settled and no one calls back. 30 days later, NOTHING at all has been fixed. This is the worst company to buy from. The customer service line doesn't help either, they defer to the store. I will never in life purchase anything from them again. I regret going with them. I'll say it again.... This place is the WORST!!!

We had a great experience at this store. We browsed around on our own and didn't feel pressured. We found what we liked and Rose was our salesperson who was very kind and helpful.

Sales person was nice, funny and polite. Not pushy yet helpful! Thank you.

David our sales person was amazing in helping us and giving us so much information regarding the products. Thank you First time experience and it was wonderful!!

Service lied . Said it was free shipping and still got charged $500, she also did not disclose taxes on items which were another $500

I am having an incredibly frustrating experience at Ashley Home Store in Colma. Despite Ken, the manager, and Evelyn, the sales rep, assuring me they'd replace a footboard that was damaged from delivery, the repeated delivery promises for the replacement footboard have been consistently empty. Despite assurances from Ken, the manager, and Evelyn, the sales rep, the lack of follow-through has left me awaiting a resolution and deeply disappointed in the overall customer service

David T. Is very pleasant and helpful in purchase my furniture at Ashley store.

Chantall was the best! I want to buy all my furniture with her :)

We have made several purchases from Ashley’s in the past. Each time we were assisted by David. In the past , it was from their store at Bayshore at SF but they have since moved to Colma. It was great to see David there and he always provides excellent customer service. Will recommend Ashley and David to family and friends.

Shady business practices. Even though their policy states that you can cancel an order prior to delivery, the store will repeatedly "forgot" to cancel your order. So far I've called three times trying to cancel my order. Each time I call to cancel, they assure me that they've cancelled the order. However, when I don't receive the confirmation email they've promised I call back, at which point they tell me that the order hasn't been canceled. It's also worth noting that each time I call to cancel, they offer to give me a couple hundred dollars back if I don't cancel. They seem quite desperate for sales. 0/10 customer service and quality of furniture.

I ordererd a table and my table will supposed to be arrived today but it didn't fix that ashley.

Give 5 stars. Good service and david is very helpful . highly recommended

David was really nice and patient with my family at the store! He provided us with a great customer service.

Great service, found the couch we wanted and glad to hear about the protection plan. Delivery is within the week

Good customer service, we have a problem with a sofa-bed , we can't close it, so we went to the store, and this latina girl was amazing! She helped us with professional experience talking to customers Thanks again.

David provided excellent customer service. He was very patient and is a delightful person to work with. We highly recommend his services.

Vivian did a great job! She has a great sense of humor and made our buying experience seamlessly. Please go see her!! Unfortunately, the customer service was not what I expected. I ordered a rug and it was much smaller then I anticipated. I called the store to attempt to exchange it but I was told that they have a 3 day return policy. I was a couple days past this time frame. I was never informed of this policy when I purchased the rug. I explained this to the representative, but she said she couldn't do anything for me. I asked to speak to the manager Ken. He was busy at the time so I was told he would call me but I'm yet to receive a call. Terrible customer service! Once they make that sell they don't care whether their customers are happy. I do not recommend coming here.

Leo was really helpful and very positive and friendly with our aid and was able to communicate with me perfectly in spanish 👍🏼

Be careful before you purchase since there is no refund. They tell anything so good at the store but actually it is a scam. I brought a sofa and had not delivery yet to my home. Base on the policy, I can call in and cancel before the deliver date. I called multiple times and said they said they will refund and turned out it was not. You totally lost our trust on your company as 1st time buying your furniture. NEVER BUY YOUR BRAND AGAIN.

excellent service from David Tuong and Ken… good discounts!!!

David was great! Did not push me to buy anything and accommodated my preferences.

Appreciate Chantel for all the hard work and great customer service . Amazing discount . Love the energy of the store

Vivian is an amazing associate! She is very thoughtful and helpful! She provided me with a great shopping experience! :)

Very friendly and helpful to get the right furniture

Rose was excellent. Pleasant to work with and knowledgeable.

Vivian was fantastic! She helped us purchase a bed and was so attentive she made us feel comfortable and was extremely helpful. 10/10 recommend

Very frienlly and give us good info about the furniture. Showed us a better upgraded sofa

Customer service was incredible.

Chantal was friendly, efficient and all around awesome!

As soon as I enter the Ashley home store here in Colma, I was greeted by a friendly associate right away. Vivian was very professional and helped me find a chest drawer that I was looking for and for a great price. Thanks. I'm very happy with my purchase.

I had an amazing experience in their store. Vivian was very helpful and friendly. knows the bisiness well.

Thank you Rose for being extremely helpful and Cristina for providing discounts :)

Great one stop shop. Evelyn was fantastic in helping us by furniture for our new apartment.

Rose was awesome! Beyond helpful and level of customer care surpassing every standard! For sure will be back!

We came here to look at furnitures. Chantel and Ken were very helpful. They help us pick the right products and they really took they’re time. The whole experience was wonderful. I highly recommend visiting this store.

Excellent service. Ken and Vivian make a great team! Appreciate the assistance.

Amazing customer service from Vivian!

Ken the store manager is awesome. Very helpful, great follow up, knowledable. I would recommend to shop at this Daly City store any time

Ken & Evelyn were really helpful and gave us great deal!!!!

Got exceptional service from David at this store! He provided an excellent discount for us and were so attentive and kind throughout the whole process!

I don’t like that all sales are finally- sounds fishy

David and Ken were extremely helpful and gave an amazing discount on our rocker / power recliner. Not pushy at all. Highly recommend stopping by.

Worst customer service ever I experienced Especially the Filipino lady because she did not solve my issue still now. I hate this place.

My experience was fantastic! Super helpful staff, very knowledgeable, and amazingly friendly! I’m so excited for my new bed, and the manager gave me a great deal. Sylvia was gentle with me, and really guided me to find the best fit. Highly recommend shopping here!

Great experience with Chantal and Bobby, no pressure, super helpful and they took good care of us!

I came in looking for kitchen table chairs. I left out with a sectional sofa and a dining room set. Chantell was very helpful , nice and friendly. The manager Bobby was awesome as well. I will make sure I come back to them in the future.

Chantel Ramsey helped us find exactly what we were looking for. We will be back for more furniture! Fast and efficient.

Great experience at this location and Chantel and Bobby were so helpful!

I do NOT recommend Ashley Furniture. I purchased a dining set on 9/1/23 and it was delivered damaged. I have been trying to get it replaced for a month now without success. The customer service is horrible and the manager at Ashley Furniture never returns my calls. DO NOT SHOP THERE!

David did a tremendous job making the process for new furniture so useful. He was supportive, warm, and answered all my questions well.

Our sales rep was awesome give her a raise.

Clifford is great!!! So great we came back for him again!!!! See ya soon Clifford! ...can't forget lonnie....hes the man as well!

Ken & Chantel were wonderful, simply the best! The first time we visited the store they spent a looooong time with us, showing us our options, since we were shopping for a new couch. They made us feel welcomed and appreciated, and not only they gave us an outstanding service the first time, but when we came back to the store a couple of weeks after to make some changes to our order before the delivery, they were kind, understanding and went out of their way to help us. My partner and I had the most wonderful customer service experience EVER! Thank you Ken & Chantel for everything! You both are one of the kind! I hope your bosses realize the to gems that you two truly are!

Staff was very helpfully, polite and professional

David and Ken helped us find the perfect couch! Couldn’t be happier with their my experience! Highly recommend getting your next couch here

David and Ken were the best! They helped us find our dream couch and rug so quickly, and made sure we were well taken care of throughout the whole process. This was by far the best and most hospitable furniture shopping experience I have had.

awesome service, Thanks Chantel Ramsey

Great customer service by Chantel. She was very helpful and friendly. Thank you for a great experience.

The sales person (David Tuong), I have been working with is wonderful, kind, knowledgeable and professional! The delivery people were also very good and professional!

Vivian was very helpful and excellent. She was very Patient and help us choose the right sofas. Thanks…we’re very happy and satisfied cause of Vivian and Ken.

They staff are friendly and good service

Friendly and courteous

Clifford did a great job helping me get everything I needed job well done! Thanks

Chantel is awesome! She welcomed me with a warm smile as I walked in the store. It was labor day weekend and I decided to go to the store thinking I would just look around and do some window shopping, but Chantel approached me and provided me information on how to get approved for financing. She walked me through the process which was very prompt and easy. I picked the furniture that I liked and within my budget, and in just few minutes I was able to purchase my couch. Great experience overall!

Chantel was so sweet caring and attentive to me and my family! She made it easy for us to understand the sofa and recliner we are getting and looking for that we were able to get in and out of the store so quickly!

Manager Ken, Rose and Yajaira , they help us good, Friendly & respectful assist to find good quality 😅

Lovely selection in the viewing area. Very helpful and friendly staff, especially on a holiday.

Sales staff was very polite and helpful with our purchase!

Came in with no plans and David sold us a super comfy reclining couch, he made the process so easy and he was great with working with our budget, we will definitely be coming back to see him and pick up more home goods!

Vivian was so helpful and answered all our questions to help us find the right couch within our budget. We had a very pleasurable shopping experience and highly recommend this location!

Excellent customer service

David Tuong is the the best! Helped me with everything I needed. Ask for him, for sure!

It has been my worst experience when buying in this Asheley store, I told them that I did not want to deliberate and the seller billed me anyway. It is the last time I buy in this store

Chantel was a great help !

Great customer service, Rose was very helpful in selecting my bed. The store manager was very attentive as well, Very Nice and clean store to shop!

Chantel is AMAZING! We came in for side tables and found the exact kind we wanted and got an awesome bed too!! They gave us a discount and took their time to make sure we got what we needed. We will definitely come back here again!

Clifford was great! Came in for a dresser and got exactly what I was looking for with a great price! Was very kind and answered any questions I had.

clifford did great, absolutely the best at selling furniture 😃

Very friendly and helpful thank you

Salesperson Yajaira was exceptionally kind and patient with me. I was looking for a new couch for my apartment. Yajaira took the time to show me all the different styles within my budget that would be a great fit for my apartment.

i appreciate Yomari for being very helpful and providing great customer service while answering all the questions I had on certain items

Carrie and Eli are amazing! They put up with my crazy toddler, we’re very patient, understanding, and knowledgeable.

Very limited variety of furniture on display. Staff was attentive.

Our salesperson Chantel was very patient answering all of our questions and the management at Ashley’s gave us great value on our deal!

Love the service, and an outstanding sales reps.

Vivian was excellent. Very professional and helped us meet our needs. The furniture selection is pretty good, with a large spectrum of price range/quality for different budgets.

Sylvia was wonderful the sales person

Vivian is so wonderful she help us a lot to get a good deal on our bed frame

Thank you vivian for the wonderful discount we really appreciate your help

The whole experience was fast, easy quick, and Chantel was extremely helpful and friendly

Thank you Judith for all your help with finding the right mattress and bed frame for us :). We felt welcomed and appreciated from the start and to the end of purchase! Thank you as well for both managers on helping us gettting the best deals!

Clifford was super helpful and honest. I highly recommend him.

Vivian was very friendly and helped us find the right dining table and couch for our family! 🤗

Thank you Vivian ! Excellent service and extremely patient showing us all the options available. !

Shantel did and amazing job

Chantell was kind, patient and a pleasure to work with.

Didn't really need a lot of help because I kind of knew what I was looking for but we had a young gentleman that met us when we first came in and so he just every now and then would ask did we need any help or could answer any questions and so when I did find the couch that I really wanted he was very helpful in the process of purchasing my new couch

Good experience. Showroom had a nice selection of quality but reasonably priced sectionals. I felt it very important to see a unit, feel the cushions, fabric, see the color, etc. rather than buy sight unseen from a catalog/webpage. Salesperson was knowledgeable about their inventory and good at efficiently guiding me to units that would meet my size/color/style preferences, while laying back while I looked closer at best candidates. Ultimately came back with my partner a few days later to make final selection and purchase. Same salesperson gave us a compelling deal and completed the paperwork in a timely manner.

One thing I can importantly say is I felt so welcome. Judith and her manager were the most kindest people ever! They were so patient with me and answered all my questions. I never ever do reviews and this is my first time I can say I would come back again and buy furniture here with them. They are awesome!

Chantel is great! Bobby was really helpful

Great service!

Judith did a fantastic job greeting us and then checking in with us throughout our browsing. She was not pushy and gave us the space to explore while also being near by to check in incase we had questions. She was very friendly and helpful. Also the whole staff that helped with the check out process was extremely friendly and helpful.

Judith was AMAZING. love her, will be back just for her. amazing team and amazing experience

This place is fantastic but the only thing that annoyed me is this old Asian guy was following me and my husband around felt uncomfortable!

One of those times when it looks nice at first glance. But after purchasing and using it for a short period of time, I regret making the purchase because of the quality and customer service.

Clifford extremely helpful! I feel better about my moving coming up.

Vivian is very nice very helpful and make our purchase easy

Vivian is Amazing

Vivian was great, came just to look and ended up buying a table and sofa😊

Vivian was great service

nice show room. Good selections, but sale team a little pushy.

I was looking to buy a sectional and I was assisted by Ken and Caprice. I was also helped by Leticia and Yomari at the front desk. I loved working with them and they got me a great deal on a beautiful sectional and got me approved for financing. The Sectional came in 3 days and is perfect in my living room! Going to come back for some mattress next, can't wait to work with them again!

Thank you Mari! Amazing help, you have been very informative and supportive during my search.

Ashley has a very nice and diverse selection of couches. We went to many stores but preferred the quality and price at Ashley. Vivian helped us and was so patient and immediately caught on to what my family wanted. She was very friendly and pragmatic, not once trying to sell us something we didn’t need. We’ll definitely come back next time we are looking for furniture.

Chantel did an excellent Job helping me with a recliner chair. And I was stunned when it will be delivered in 3 days. Kudos to that🙌

Vivian is nice and helpful

She was very helpful!

Salesperson Rose was phenomenally helpful in helping me select three pieces of furniture. She made sure that I was getting the best price and the fastest delivery. I was so pleased with the delivery and setup that I will be back to the store for additional purchases. Of course, I will be looking for Rose to assist me. Today I made a second visit to Ashley because my first purchase two weeks ago was perfect. Today Vivian made it easy and enjoyable for me to select a sofa, two matching chairs, two bedroom end tables and lamps. Ken, the manager made sure I was getting the very best sales price for my items. It was a great experience with delivery scheduled for three days from today. My only disappointment was that Rose was out sick. But he illness gave me the opportunity to meet the equally superb Vivian.

Place is perfectly clean. Staff are really approachable. Good customer service with Chantelle she really friendly she pointed out to all the furniture that we are looking for she is really knowledgeable.

Great service and selection! Wonderful shopping experience 5 stars.

Thorough, kind, nice, very professional.

Ashley deeply lets me down. My experience has been extremely disappointing. On August 5th, I purchased a couch online, and I received an email stating it would be delivered by August 15th. Then, on August 11th, Ashley messaged me confirming the delivery for August 15th around 6pm and I confirmed my acceptance. Over the weekend, I called Ashley to double-check the delivery date, and they reassured me it would still arrive on August 15th. I arranged to be home early that day, taking time off work to ensure I could receive the delivery. However, to my dismay, the couch didn't arrive. When I contacted Ashley, they informed me that the delivery was scheduled for the second week of September. This was disheartening as I had plans for friends to stay over that weekend, so I ended up canceling the online order. On August 16th, I decided to buy the couch directly from Cloma Ashley, hoping for a better experience. They told me the delivery was set for August 22nd, and I agreed. But on August 21st, I received a message indicating the delivery was scheduled from 8am to noon. Since I wouldn't be available during that time, I called and asked if they could deliver it after 4pm. They assured me they would relay this request to the delivery team. However, they went ahead and delivered it before 4pm, when I wasn't home, forcing me to reschedule yet again. When I contacted them once more, I was informed that they don't offer specific delivery times – something I had dealt with when ordering online. Feeling helpless, I settled for a September 2nd delivery, an option I was given. Fast forward to today, August 24th, when I called Ashley to confirm the delivery details. To my astonishment, they now claim the delivery won't be until September 12th, not September 2nd as previously arranged. I'm baffled and frustrated by the lack of clarity in this situation. I'm utterly exhausted and stressed due to my ongoing interactions with Ashley. I'm at a loss. Update: I called the store, they said they will call back. I still haven’t receive any. No accountability. Don’t buy from Ashley.

Bobby and Chantell are very accommodating and kind. They both answered our inquiries in a very clear manner and no pressure on selling the products. More power to both and the company!

Very friendly staff and good prices! 😎

Great customer service!

Evelyn was great! Love her :)

The thing I love about Ashley’s is the staff. They are always willing to work with you! Sylvia is super helpful and carries her measuring tape around to insure that you don’t bring anything that won’t fit into your space. I’ve come multiple times with probably too many questions but never felt pressured to buy anything that I didn’t need or want.

We was usure of the Couch or sofa we were going to purchase But Chantel Ramsey is the Best she gave us great options ! And let us discuss over and helped us every bit of the way Thanks again Chantel till next time!

Chantel Ramsey Helps us nice and good costumer service thank you so much

Chantell at the colma location helped me pick a wonder tempur pedic mattress and adj base for my mother and was very patient with me while pickiing other furniture pieces please go see chantell and bobby for a wo derful experience.

Chantell did an amazing job with helping us feel welcome at the store and finding the right product for us!

Excellent service by Chantell and she was very professional.

Chantell has helped me numerous times. She has a wonderful personality and is very knowledgeable and helpful. Chantell is the reason I continue to come to this store because she makes me feel like I’m the only customer.

Very professional, Thanks Michael!

David and Ken were great helpers ! Will definitely come back

Evelyn and her manager (sorry the name slipped me) were such a great help after a very very long afternoon of furniture hunting! Thank you!!

Vivian and ken were extremely helpful helping me find a couch for my apartment. Both extremely professional friendly.

Caprice is great. Go to her when you need anything customer service related. She changed my mind from coming in decided to cancel and firm for my daughters purchase. To explaining the delay with such detail and evidence that I had no choice but to keep her stuff and not only that. My daughter ended up purchasing more and swiping my Amex for an additional couple grand. She is good. Be careful with your encounter with her. You might come out spending more when you came in with the intention of a refund. 10/10. Highly recommended this store. On the other hand. The manager Bobby was not so great. He ignored us and was on his phone the entire time we were in there he didn’t even acknowledge us. Thanks Caprice!!

Sylvia was a great help getting my new sleeper sofa and recliner. She was helpful but not pushy. I appreciate that when I said this is what I am here for she took my that item and then asked me if I needed anything else.

David gives great customer service. Helped us out and got us everything we needed.

Evelyn was very kind and helpful during walk through. Ken closed the deal, thank you both!!!

(Translated by Google) Excellent place, with a variety of items for the home and very good prices and customer service (Original) Excelente lugar , con variedad de artículos para el hogar y muy buenos previos y atención al cliente

Vivian was wonderful. I greatly appreciated her help. Highly recommend.

Caprice was amazing in assisting me with getting tech support to my business

Vivian. Very helpful and nice. She help us to choose items that we like and ken been nice also.

I just want to acknowledge Caprice from Colma for helping me and my wife with our delivery issue. Instead of waiting an extra 3 weeks like originally told by another rep, Caprice got it to us in under a week. We really appreciate all of Caprices efforts!

Excellent service from Rose and store manager Bob. Highly recommended.

Vivian is very helpful and nice we just came to the store yo look around and because of her positive enery and knowlege abour the furniture we ended buying Vivian rhank you

Chantell did a great job today in mattress gallery

Thank you Sylvia you were very helpful! Made shopping so easy!

David was very helpful. Wonderful service.

Chantel has been such a joy to work with. She made the purchase processing experience very easy and she also was able to fix my name in the system ❤️since i made a mistake

Earlier this week I was helped by Leticia @ the Colma location. We went in there pretty disappointed and came out super happy! She was super helpful and listened to exactly what we needed. Not only did she listen to our problem but was super understanding and sweet about everything!

Ken is THE BEST!!!!’He gave us the best deal for our furnitures..can”t believe all the savings he had done !! Definitely deserves this review !! Such a blessing to have met Evelyn and Ken!! Thank you so much and looking forward to our new furnitures !! God bless you

David assisted my husband, Elmer Padilla, when we visited the store today. He is the most patient ever. We went to just look/see a bed. We ended up buying a bed and more. David helped us looked around the store, recommended what he thinks will fit our budget and specifications in case we decide to buy. David was just very helpful every step of the way. So we ended up buying instead of just looking around. Shout out also to Ken, the Manager, who helped us in making our final decision to buy what we bought by explaining the figures. Thanks so much David for making our shopping experience pleasant and positive.

We went to buy sofa at Ashley today Vivian help us and she’s very very nice friendly and helpful she have lots of knowledge about furniture thank you so much Vivian

Buyer beware. Terrible delivery service kept me waiting for my furniture for SEVEN HOURS and then didn't deliver. They were literally 3 houses down the street, got there truck stuck and drove away. I thought they were going to make another approach, but they left. I paid them my hard earned money for delivery on a specific date. That service was not provided.

Best Customer Service! Very helpful & knowledgeable. Great quality for good price. Thank you Ken & Evelyn

Satisfied with the service and the variety of furniture products. Etc!

Thank You, Vivían! Vivían was so patient and helpful with us and helped us pick the right couches for grandpa and us, they had a great variety and most of their Couches were on sale! They gave us an additional break and super fast delivery , for both couches. I recommend you come and ask for Vivian, great customer service.

Vivian was very friendly and knowledgeable in her position at this company

Thank you to Sylvia, Chantel and Bobby for the excellent service!!!! They were all so great and patient and very helpful in helping me decide on my purchase, as I was so indecisive. Ver pleasant experience! Thank you so much! I highly recommend Ashley furniture in Colma.

Sales rep, Chantell and store manager, Bobby make shopping at Ashley furniture in Colma a total pleasure. Thank you so much for excellent customer service. I am thrilled with my new furniture and with the great customer service helping me pick out just what I need it.

Great customer experience they were so helpful set me into perfect sofa. Love those guys will do business with them again

I had such a good experience at Ashley! David T was super patient with me and guided me through the decision process. I got really attentive and great customer service that made my purchase an easy one. Very happy with the pricing and promotions! Love my new furniture & thanks again

It’s a perfect place to shop and have good qualities with good prices .

I bought all furnitures for my living room at this store and we had a really good attention for the stuffs working there, very beautiful furnitures and very good! We had a good time there! Should had come here before!!

This is more a review for Rose and the wonderful customer service. I had some issues with an existing furniture that had a protection plan and Rose jumped in and helped me to resolution. She kept in touch for weeks and any time i had questions she answered them, even when i delayed going in to choose a replacement. Finally when i was able to go in, she was warm and welcoming and we picked out a new dining set. Thank you Rose. I highly recommend asking for Rose when you go in.

Must know Ashley Store.

I Visited this location on 7/2/23 and received excellent customer service from Evelyn she was patient and highly knowledgeable while I tried a few different style couches. Bob and Ken the store manager were also a pleasure to talk to as well. So if your in need of couches or home furniture come check out Ashley Homestore in colma. Ask for Evelyn.

After visiting outlet and specialty furniture shops, I am glad we went to Ashley. Their customer service is excellent and delivery was within the time period expected. Set up of my furniture was seamless and quick. The price for my furniture (recliner) was on the high end of the budget but I was able to view it, sit on it and had a few options before I decided to purchase it. I think it’s very good quality and better than just purchasing something online with fingers crossed!

Employees mispelled my name and email twice. And were rude when I pointed their mistake out. Also they tried to upsell and charge for delivery and purchase protection after I repeatedly said I don’t need any of that. Next time I will just order myself online

I really satisfid

I had the pleasure of working with Evelyn and Pat yesterday at Ashley Store in Colma. Both were very professional and helped me with my purchases. I will definitely be a return customer.

Today I was with my friend, Helen, at Ashley Furniture in Colma and had outstanding service with Evelyn and the store manager, Ken. They gave me a wonderful deal on a bed and frame. I would definitely recommend to friends, and I will definitely be a repeat customer.

Salesperson was knowledgeable, attentive, friendly, helpful and not pushy. I would have liked to know the cost of delivery, insurance, ahead of time so ask..they will tell you(my one concern)

Great friendly service ROSE is the BEST!

We had a great experience at this location,we were looking for a recliner and Rose helped us getting a set with a really good price,she answered all our questions,it was a pleasure meeting her,she gave us a great service and she was very friendly. Thank you Rose

We went to purchase a mattress and Sergio was able to help and answer all our questions. We also were looking into new couches as well. Sergio’s customer service and patience was excellent! When we were ready to make our purchase we had the help of Ken and Bobby who also were very pleasant and helped us with a great deal with us purchasing a new bed frame , mattress and couches. We never felt pressured or rushed. Everyone in the store cheats has a smile and made you feel very welcomed. If you are in the store make sure to see Sergio, Ken or Bobby!!!

We had the pleasure of having Rose and Ken to help us today for choosing the right mattresses and furnitures! They made it easy for us to have it delivered right to our home in the best quality and in the best condition. Great prices as well for Memorial Day Sale! I highly recommend asking for Rose and Ken’s assistance on your visit. They will make sure that you get the perfect one that will last you for a long time! ❤️

Good service

We appreciate all the support, good ideas, ease of purchase and help from Rose, saleswoman, at Colma Ashley Store. Rose is a true professional, excellent in her knowledge of store inventory and sales assistance. Rose helped make our shopping experience so easy we came back to purchase more furniture three weeks in a row. Each time Rose recognized and welcomed us. The delivery of the furniture purchased was on time and the set up complete. It looks lovely. Thank you Colma Ashley Furniture and Rose for overseeing all of this. Thanks to Ashley and Rose we have furnished the main rooms of a recently renovated home for our sister. We thank Rose for all her help and for making the experience so easy. Thank you Rose, Thank you Ashely. We will be back when we finish the rest of the rooms.

Was able to get help from the sale rep when looking for a couch. Didn't spend a lot of time browsing since she showed me various items that fit what I was looking for.

Went to the store in Colma,Ca and Vivian I believe her name was. Showed us what we were looking for and very helpful.

Never ship at Ashley Store if you do not want to be cheated and have good service. They follow neither their promotion nor price shown. A very bad place. The people are very rude there. As a result, they do not customers. We have lost our time dealing with them. We made a huge mistake...

Everyone is always willing to help you show you new products give you ideas on how to set up your project being a living room or a bedroom or even a dining room nice prices on their products and it's close to home that's why I like shopping at Ashley's store

I have been shopping from Ashley all the time. We bought 4 mattresses yesterday from Colma, CA. Their staff was very helpful and polite. We will be back for more furniture.

The folks at Ashley Furniture Store were so helpful. At their Memorial Day sale, I found a comfy bed and mattress that fit my budget. I’m glad I went there in person rather than buying a bed online.

I found a good looking patio set at a good price. The staff were very friendly and helpful.

The sales person was nice. Overall everything worked out great. I will highly recommend

Unfortunately, I had a bad experience online. Immediately drove to Colma location. Thanks to Rosa for helping me to receive the order on time as needed. Such a Beautiful person with a beautiful smile.

Easy location, staff was friendly and helpful. There was plenty of options to choose from. It’s a lot easier to pick furniture you can actually try before buying.

The salesman name is David who assisted me with service. He was very polite, patient, business ready. The store was clean and as I could see all the staff we're helpful to others as well.

I walked in the store and was greeted by Seigo he ask me if I was looking for anything in particular. I told him I was looking something for my bedroom but I told him I would walk around and look at everything. Every salesperson said hello. I ended up finding the perfect thing for my bedroom and Vivian was the salesperson who help me with the purchase she was amazing. Love her kindness engery and wonderful personality. I will purchase from her again. Thank you Ashley furniture a great experience this was my first time at your store and I will return.

Big thank you to Evelyn and Bobbi!! Excellent customer service, will definitely come back. 10/10 recommend!!

Great service from the salespeople - they'll help you navigate the myriad choices and find something you will enjoy.

Sylvia was very helpful and thorough!

Beautiful store. I had never been to Ashley before. Wide range of products and prices. Very friendly and helpful staff. Will definitely return to purchase other items.

(Translated by Google) Personally I do not recommend this store, 6 months ago I bought a bed there, I was missing 2 pieces of the bed and apart from that the bed broke to date they have not wanted to fix the bed or change it and give me the money back, I call them and go to the store and they do not solve anything for me! That store is terrible, it was and will be my worst purchase I've ever made in my life. (Original) En lo personal no les recomiendo esta tienda, hace 6 meses compre una cama ahí, me faltaron 2 piezas de la cama y aparte de eso la cama se me quebró hasta la fecha no me han querido arreglar la cama ni cambiármela y darme el dinero de vuelta, les llamo y voy a la tienda y no me solucionan nada! Esa tienda es terrible fue y será mi peor compra que he hecho en mi vida

I was in Ashley Furniture Store browsing. There Store Associate Vivian, greeted me at the front entrance of the store with such a beautiful personality. She asked me what brought me in today and my reply was nothing in particular. She showed the mattress that were on sale at the time.Even though I wasn't ready to purchase a big ticket item she was very gracious not pushy like other sales people can be. It was just a pleasure experiencing such great friendly and non judgement customer service. If you are at Ashley's ask for Vivian you won't be disappointed.

Chantel is by far the worst sale person I have ever met. If you are looking for help this is not the place you are looking for. They have really nice products but the customer experience is horrible!! They are not looking to be any help! They are just trying to get more dollars not matter what! They are super pushy and money hungry!!!!! There are not transparent at all. They are such in a hurry to close the deal and don't let you think or read the fine print.

Helpful team. Delivery done as scheduled. Looking forward to enjoy my couch

Michael was a stellar sales person. Very patient and knowledgeable of the furniture products. The items are incredibly priced to fit my needs and I plan to purchase again in the near future as my home projects arise. I throughly appreciated the no nonsense sales presentation by Michael.

Expensive badly made cheap material with highly inflated prices, was not impressed.

Evelyn and Ken took really great care of us here and gave us a great discount on a bundle of furniture. The place has a great selection of couches and mattresses for every level of need at good prices. It was super easy and efficient and we're grateful for the service we received!

So many great armchairs. It was hard to select the best one.

Very good quality furniture, we are excited for our living room upgrade. Ask for Vivian she is amazing, patient, she will help you to find the best option for you!

We were very satisfied with the help Michael Flint offered us. He answered our questions patiently. Thank you Michael for your excellent job.

Just don't buy anything from this store. I wanted to return a sofa I did not like, and they said that the return window was 72 hours and I had signed it! Seriously! 72 hours!

Everybody was very professional and kind

Great service and fantastic teamwork among the staff members too!! We have been looking for a well-made sofa for awhile... it is a tiring process. We have a small home (and stairs) so delivery is important & Measurement to make sure it will be able to be delivered... is vital. Lots of discussion about exact dimensions, and quality craftsmanship... how long it would take, is it in stock??... Rose and Michael were superstars. They explained everything, both were knowledgeable and helpful. They handled our many questions. And our sofa will get delivered 3/8 -Wednesday- less than a week after we ordered it. We got $200 off the original price, quick delivery and information on exactly what to do if it was not suitable/ damaged etc. we have a customer service number to call. The store is FULL of merchandise, reasonable prices and delivery is +$129. Lots of selection!

Vivian was a very nice salesperson. She was very helpful.

Always find what one needs here for your house

Excellent customer service, I been coming here for the past years and my experienced been great. Thank you

Very helpful and accommodating staff

Nice furniture

David helped me with my purchase and it was grade A service

Rose was so helpful and knowledgeable. She took the time to educate and share her and customers experiences. Will definitely send friends/family her way.

Excellent service and prices are good. Since we got a good bed from Ashley, me and Wife sleep like a Baby. No more back pain too. Thanks ASHLEY, you the MEN, u know what I mean.

Thank you Andres for your excellent customer service. You were empathetic regarding the purchase and delivery of a recliner for my disabled brother. Thank you for keeping me and my family informed.

In 2006 I visited an Ashley store for the first time in Goodyear, AZ and had not been back since. Last Christmas I wanted to buy my wife a new King bed and she remembered Ashley Homestore Colma. So we stopped by and met Evelyn on January 5, 2023. We found our King bed and added the Purple brand mattress. Evelyn was able to schedule delivery on January 14th. Evelyn was very patient and the best part of our buying experience was her CUSTOMER SERVICE which was KEY in our decision to buy. Aleim the manager was a bonus and helped us in the process of our purchase and included an added discount. The delivery on Saturday, January 14th was serviced by Franklin and his son Franklin. They brought our new bed upstairs and assembled. The work was very timely and once again, we received courtesy and excellent CUSTOMER SERVICE. This was a wonderful buying experience and our Purple Mattress has given us good night's sleep. Give Ashley Homestore Colma a visit for your future home furnishing investment. Thank you, Evelyn and Aleim!

We are extremely pleased with the level of service that Elowyn gave us on our random stroll into the store. She is a gem! Thank you so very much!!

Great first experience with this furniture store. David T. was very friendly and greeted us as soon we walked in the store. He assisted us right away and eventually made a sale. He’s very knowledgeable. Definitely will be returning for more furnishings and recommending to my friends and family!

got a good deal the sales lady Vivian is really helpful and knowledgeable. I didn’t feel sales pressure and she showed me tons of options and let us help to decide. can’t wait for the delivery!

People Are Great To customers I love to bay In ASHLEY FURNITURE I’m happy with the service they provide

(Translated by Google) Andrew excellent service (Original) Andres excelente servicio

Splendidly large selection of various choices, looks and feels. Vivian was a very attentive sales professional. Easy shopping experience with quick delivery. Thank you.

I just want to give a shout out to David at Ashley furniture in colma. He was really considerate very nice he met our needs he took his time to hear what we wanted what we liked he went on a computer and showed us different things that we might be interested in I just want to say thank you David you made our day we got everything we needed out of Ashley furniture and we'll be back to see you David. If you're shopping in coma at Ashley furniture ask for David he's the man.

Great store with a lot of nice furniture

P.S. beware of some of the positive reviews you read. They sneakily ask people in the store to post positive reviews in exchange for a small discount. Ashley has the worst customer service ever. The items are over-priced and they are sneakily evasive when you want to report items damaged during delivery or items you want to return. Koroush the customer service manager at the store was also very unhelpful. Overall a very bad experience from this unprofessional company.

Great products and prices. Nice sales associates

RUN!!! BUYERS BEWARE! I WAS SCAMMED FROM THIS COMPANY ALONG WITH MANY OTHERS I ADVISE YOU TO GO TO BBB AND CHECK OUT THE REVIEWS AND FIND ANOTHER FURNITURE PLACE TO GO TO. BY THE GRACE OF GOD I WAS RECENTLY JUST ABLE TO RECEIVE A FULL REFUND AND THEY PICKED UP THIS PIECE OF TRASH THAT CAME FROM TIJUANA IT WAS CARDBOARD AND WOOD. THE COUCHES ARE POORLY MADE AND YOU WILL NOT GET EXACTLY WHAT YOU THINK YOU'RE GOING TO GET. IT IS MADE FROM CHEAP MATERIAL AND THEY WILL CON YOU OUT OF YOUR MONEY. IF YOU ARE LOOKING FOR A GOOD FURNITURE PLACE I HIGHLY RECOMMEND FURNITURE INNOVATION IN Westlake PLAZA ASK FOR SEMI LET HER KNOW I SENT YOU. JUST TELL HER THE LADY WHO HAD A BAD EXPERIENCE WITH ASHLEY FURNITURE AND SHE CAME AND BOUGHT A CUSTOM-MADE MICROFIBER CORDUROY PATTERN CREAM SECTIONAL WITH CHAISE.

David T. is amazing super patient and kind. He helped me get everything I needed to make my house be a home. Thank you my friend. Happy New Year. Everyone go to David for your home needs ☺️.

We found exactly what my daughter wanted for her room at a good price. Michael was our sales rep. He was attentive without being overbearing, and he provided useful information whenever we needed it. Thanks, Michael :-). I could tell that Michael was being coached by his manager to upsell us on a protection plan (which I bought) and a mattress (which I didn't buy). I did need to push back several times to make it clear that I didn't want to look at any mattresses, but I think that was a reflection of how Michael was being managed than on Michael's approach. Lay off, manager!

Big thanks to Chantel for her help! We couldn’t hope for a better experience.

Thank you to Vivian for the wonderful shopping experience. Highly recommend!

Had a great experience working with Chantel today and finding the perfect sleeper couch for our home. Super friendly and helpful, I appreciate how easy it was to find exactly what we were looking for. Thank you!

Chantel was super helpful

The store prices were $40 more than their website prices, so we had to do price matching. When checking out I declined the $50 furniture protection plan, but the sales person added it in anyway and I had to ask them to remove it. The sales person also added a $70 delivery fee which includes furniture assembly. When I asked if they can deliver the furniture and I assemble it, they said the assembly is included with the delivery fee so I just accepted this cost. However, when reading through the terms and conditions, I found that they have a free delivery option that allows for me to assemble the furniture. I then had to get a refund for the delivery and assembly fee. It wasn't a bad or stressful experience, it was not a hassle to get the refund, and I would go back, but they need to be more transparent.

Our time at Ashley was definitely a very enjoyable experience. Going in to sit on all the comfy sofas, chairs, and looking at everything overall was very fun. Sylvia was the first to approach us and guided us through our options while catering to our vision. She was very helpful in laying out what was included in each dining set, tv/heater combo and sofa. She even suggested that we look at Ashley online and it expanded our choices even more. We visited another furniture store before making our final decision and our return to Ashley was due to Sylvia. Sylvia and her manager were very thorough in guiding us through the delivery process as well as the benefits to the furniture insurance. We had a small hiccup for one of our items but Sylvia and her manager made it work so that all our furniture will arrive to our new home on time! Overall, they exceeded our expectations! We would highly recommend anyone who wants a smooth experience to come in, you will love the variety, atmosphere, customer service and financing options. We look forward to using Ashley for our future furniture needs.

We had a fantastic experience at the Colma Store! Thank you so much!

App. If you are thinking of buying furniture in the future at this store and they catch you sleeping you get kicked out. The only possible reason to kick somebody out of the store for that is if you're scared of homeless people sleeping at you store. I have sleeping problems. And I'm trying to find something I can take a nap on. Fire the manager who works here immediately!

Elowyn is awesome, really helpful. I will definitely come back to purchase.

My experience at Ashley’s was excellent. I went to so many furniture stores this month and didn’t find anything that I liked. I’m glad my sister reminded me of Ashley’s. They had so many great options and lots of beautiful choices for reasonable prices. Andres was very pleasant to work with. He was patient, knowledgeable and helpful. Aline, Rose and Ken were also very accommodating and kind. I appreciated their willingness to help since I added more items to my initial order and they did their best to keep me happy. I highly recommend this store to anyone who’s looking for high quality furniture and enjoyable customer service.

Sales rep is very friendly & give nice advice. There’s a lot of great choices as well.

Chantel was professional and knowledgeable

Viviana, the best, costumer service is amazing

jus keep up the good work

they're good service and attention

Chantal and Aleim were so helpful! I got a great sectional at a great price!

staffs are friendly and helpful. price is reasonable.

Rose is very accommodating. We are please with her service/

David was great and helped find the best deal for me! I am a happy customer and will definitely cone back to this store again!

Elowyn was very helpful and patient with us. Very honest with us. I recommend her . 👍🏻

Sergio and Aleim were so helpful. We were directed to a lot of good options for sectionals and got a good deal. I recommend coming to this Ashley’s. Their selection was amazing compared to the other Ashley’s we went to.

Aleim and Vivian make the best team! They went above and beyond to help us find the best bed frame and mattress for my dad with the best discounts! They are so helpful, patient, and very friendly! If you’re looking for the best furnitures with the best deals and great customer service, look for Aleim and Vivian! Highly recommended!

Good service and good price!!!

Cool place to shop at. Great deals and the staff are really friendly. Chantell was super approachable and Aleim is very knowledgeable. Both of them were super helpful.

Michael Peterson and Ken the store manager are fantastic, they have my business from now on…thanks again

David and Aleim were really helpful and informative and made my purchase and experience really easy. Thank you guys!!!

We got no plan on getting anything today but Rose showed us a deal thats hard to pass.. shes really helpful and knowledgeable on what shes is doing anddddd shes super friendly.. If you guys want to get any furniture, look for Rose! She rocks!

My sales person was nice

I was looking for furniture for my new home and was assisted by the sales associate David and the manager Aleim was able to give us a great deal on a dining room set and a two love seats. They are super friendly and a great sense of humor. Just treated us like family. Great people to work with and would recommend all my friends and family to come shop with them!

Evelyn and Aleim were amazing! They really helped us pick out the right furniture as well helping us with the right financing. We didn’t have the best experience the first time here but they really turn it around for me and my family! I recommend to come by Ashley’s and see them personally.

I came to Ashley’s a few time and this visit I was ready to purchase a couch. Andres and Rose were so incredibly welcoming and were so helpful in answering any questions I had. They made sure no concern/question was left unanswered. Aleim helped us pull everything together at the end, with great communication and customer service and they all worked together to get me such a great price and overall we’re so kind. I’m definitely coming here every time I need furniture for my apartment! 10/10 would recommend.

Walking in I didn’t expect to buy a bed. But Vivian and Aleim made my day. My year. I got a new bed with a great price. Thanks guys.

(Translated by Google) Very good attention and they were many discounts very kind AGEIM AND SYGUIA (Original) Muy buena atención y me y sieron muchos descuentos muy amables AGEIM Y SYGUIA

Vivian and Aleim were helpful and friendly and gave us a great deal for love seat and sofa! And they provided additional savings.

Great experience and customer service with Vivian and Aleim!

Aleim and Vivian are super helpful and knowledgeable on our need. They helped us to secure an awesome deal! Thank you both very much!

Vivian and Aleim are super awesome! Great help and super nice!!!

(Translated by Google) My experience was very good. Sylvia and Aleim recommended me with what I needed. (Original) Mi experiencia fue muy buena me ayudaron con lo que nesecitaba Sylvia y Aleim recomendado.

Great experience here in Ashley furniture shopping during Holiday season with Aleim and Michael P. Definitely check out the place, been looking for good prices plus quality products everywhere…. And finally got myself a good deal here with the help from Aleim and Michael!

Aleim and Michael P are so helpful and friendly! We will definitely come back again.

This is the best place to get your furnitures! We have been all around peninsula and east bay, and found the best deals here! look for Vivian Layug and Aleim Alaves!

(Translated by Google) I love this Ashley furniture store! After spending all day at different locations with poor customer service, I was lucky to find this location. Andres was very helpful and made the experience very easy! (Original) Me encanta esta tienda de muebles Ashley! Después de pasar todo el día en diferentes ubicaciones con un mal servicio al cliente, tuve la suerte de encontrar esta ubicación. ¡Andres fue muy servicial e hizo que la experiencia fuera muy fácil!

Michael and Aliem, were very helpful, Michael especially was very friendly and we love our new couch!

The two people I worked with were Sergio and the manager Aliem. Sergio was very helpful with helping me locate and giving me information on the three couches I was interested in. Once I decided on a couch the manager Aliem helped me with the purchase as I told Sergio that on line the price was less, that's when Aliem stepped in and was kind enough to honor the online price for me. I highly recommend this store and the people that work there. They truly want to do all they can to help people get what they need.

Great place , nice staff, very attentive customer service, I bought item for my home, Rose and Aleim was the person who help me, with my furnitures, great customer service.

Shout out to Aleim Alavez and Vivian Layug for being so awesome. They’ve been really helpful and got us all the furniture we need. 5/5 We’ll recommend. Thank you!

Chantell was very knowledgable, helpful and did not push to buy snything. She presented us with choices and let us decide. It was s pleasurable experience.

Amazing staff and such great deals. If you are shopping for furniture come get it at Ashley! Michael and Andres assisted us on our visit and they were the best!!! Thanks soo much!!

Ken and Evelyn amazing

Rose was an efficient and knowledgeable sales associate. She made our purchase of a new dining room table a positive experience.

David and Matthew were very helpful I came in for a replacement part. They were both helpful and found what I needed. They then asked me about my sleep and gave me a comfort test. They were so knowledgeable and patient. I highly recommend them and the Colma store. I had a blast working with them.

Andres was a very good sales person, nice, patient, and offer me option to take the right decision.

David helped us with the best customer service ever! He works all the way through and quote us a really good discounts!

Big thanks to Ken and Evelyn at Ashley Furniture in Colma, Ca. We couldn’t be more excited for our new Sofa, Chair and a half and ottoman for our first home together. You made our entire buying process from discovery to purchase simple fun, and stress-free. Again, thank you so much for your amazing customer service and individual care to get us exactly what we wanted to make our first place together a real home that will look AMAZING! This is an incredible team and highly recommend them for all your furniture needs. Warmest regards, Mike and Esther from Glenn Park SF! PS. You guys rock!

I was a little nervous coming her based on the two stars! But we got lucky and things went well.We came to check out their Labor Day sale for a sectional couch. David was really helpful and patient with us as we looked around. We wanted to check out three furniture stores to make sure we found the right couch for the right price, and we found that here.I liked that we found a couch that was literally the perfect size, and we got to customize it by adding a pullout sleeper foam mattress. I recently had a guest who said it was one of the best sleeps she's had in a while after she slept on it. The price was also within our budget, and anytime we needed help David was really good about it. At one point, we even came in a second time prior to delivery because we thought the wrong color was selected, but David reassured us that everything was fine, and it was.Delivery-wise -- things happened as expected. The delivery guys were quick and respectful. They don't wear masks, but that's most places these days. At one point I was scared the couch wouldn't fit through the building hallway and staircase, but they made it work somehow.Overall, it was a good experience, and we are happy with the couch, pricing, and delivery. I did however triple checked and read everything carefully because of all the not so great reviews, so that might've contributed to the good experience.

Big thanks to Ken and Evelyn at Ashley Furniture in Colma, Ca.We couldn't be more excited for our new Sofa, Chair and a half and ottoman for our first home together. You made our entire buying process from discovery to purchase simple fun, and stress-free. Again, thank you so much for your amazing customer service and individual care to get us exactly what we wanted to make our first place together a real home that will look AMAZING! This is an incredible team and highly recommend them for all your furniture needs.Warmest regards,Mike and Esther from Glenn Park SF! PS. You guys rock!

If you go to Ashley ask for Michael. He is very nice . He takes his time with you and he is very patient. I give this man 10 stars

Michael and Andres were both fantastic. They helped us look for the perfect sleeper sofa. They both were patient and showed us all the options until we found what we liked. Andres is knowledgeable and has an outstanding sales skills.

Andres was super helpful and patient. Great selection of furniture.

I bought a new bedroom set from this store and the customer service was amazing! Delivery was done on time! Big thank you to Evelyn and the store manager.

It was the worst service experience ever in my life! We bought a sofa set and a dining set total cost $3000. When they delivered we found a dining chair damaged and a driver broke the sofa set himself. Then we let them brought back the chair and sofa to replace. Then our nightmare experience started. I tried call customer service several times. They like didn’t know anything about it. Then we have to ran into the store. I went 4 times total my husband went 3. In the beginning the customer service manager in the store told us return pieces are still in the truck. I said for whole week they still in the truck? He told me everything he knows is following the system. He informed us we will get the phone call from the dispatch. But we didn’t. We have to call them again. They told me they only seen we refused a sofa set but no chair. After this we went to store twice about the chair and every time they told us they follow to the system. The system shows we already received whole dining set. Then today I took a phone from the sales. She told me the sofa will delivery tomorrow. I asked what about the chair. She was like didn’t know about the chair because it not in the system of course. Then we went to the store again. The customer service still said the same thing about the “system”. They treat me like I’m a kind of “difficult”customer. Like I paid $3000 just for defraud a dining chair. And they trying to shifting responsibility to the girl who sell us furnitures. By the way every time we were in the store the store manager Ken hidden in the back and ignores us. But before I paid he was super pushy and money hungry. After you paid he didn’t know you at all. I will never spend any dollar from Ashely again. They treat you like trash. The customer service never trying to help you. If you buy anything from them. Just pray that their drivers never going to broke your stuff or you don’t need to return anything. otherwise you might be never receive your order.

Sorry in advance for the long rant but I want to share my experience. Frustrated is an understatement with how I feel about the customer service. I ordered furniture on 9/16. Some was delivered and the rest was direct ship. I am STILL missing one of the items a month later. I have called customer service multiple times and gone into the store for answers 3 times since my purchase but have received no assistance or update. Both on the phone and in the store is nothing but incompetence and lack of interest to assist. They just give short, open ended answers so they don’t have to deal with you anymore. By far the worst treatment came from Ken at the store, he was extremely rude and condescending. He acted like I was bothering him and being ridiculous for asking him to check where my furniture is. He NEVER ONCE apologized for the inconvenience or understood my frustration. He then just stated it would be delivered “some time next week” and gave me a tracking number (that still says pending) to rush me off the phone. My husband went in to the store the next day in person and was told that they weren’t sure what the status was and they would reach out to get status and call us back. We never received a call back. We’ve waited 1 week for a response but received nothing, so my husband went back in today and they gave him the exact answer as last week (that it says pending and AGAIN said they will call us back. There was absolutely no follow up done at all since the last time we were there. We have been very patient and would be understanding if someone just gave a straight and reliable answer. Everyone’s lack of initiative and accountability to help with this issue is ridiculous. Andres & Sergio we’re super nice & helpful with the purchase but now that they made the sale, we have yet to speak to anyone that is interested in working to solve any issues we have. This is my second time buying furniture from Ashley’s and have had issues with delivery both times. It will definitely be the last time I purchase. I’m just wanting to get my missing furniture so I can move on and never have to deal with their incompetence again. I DO NOT RECOMMEND BUYING FURNITURE HERE!! Their customer service is horrible, especially Ken at the Colma store.

Buying the mattress was somewhat a helpful experience, was not told that the frame to put the base into had to be hollow so I had to return the frame I had purchased on my own. When I told them I already had an Ashley credit card they told me my old account was expired and I had to resign up but that was a lie!.So now I have an extra inquiry on my credit and TWO separate Ashely homestore credit cards!! This was such an annoying experience, you are better off buying things online!

I was in a rush to purchase a new bed frame and mattress this morning, and I was fortunately helped by Andrés. He got right to it and found me the perfect set! Andrés was super thoughtful and helpful. I was in and out of the store in less than 15 minutes! One of the easiest purchases I have made in a long time.

Great product and service.

We went in and the sales associate helped us for 3 minutes until we said can we go online with you and....she just turned around and left us. No explanation. Rude! You lost our business.

Extremely poor customer service, terrible delivery and post-purchase experience! We went in to Ashley's to buy a sofa. After making our selection and scheduling our delivery, we were excited to receive our sofa. On the day of delivery, we were told that the delivery team wouldn't take the sofa to the 4th floor via stairs. We had clearly mentioned that we live on the 4th floor before buying the sofa. We were not given the option to take the sofa on our own from the 3rd floor - we were told that our 1 year warranty would be void. The delivery guys told us that the sofa wouldn't fit through our door (even without actually trying to take the sofa till the 4th floor). We had measured our door before buying and we were confident that the sofa would fit, but there was huge resistance from both the delivery company and Ashley's. This gets worse. There is no easy way to directly call this store. It takes 40 - 60 mins to be bounced back and forth and finally be directed to the store. Even after we were directed to the store, the call was dropped a couple of times and no one bothered to call back. We had to drive to the store almost 3-4 times just to get in touch with someone at the store to understand how to get the refund (30 min drive one way). After talking to the store associates in-person, we requested for a refund. We were told that the sofa was again in "transit" to attempt a second delivery and they can only "process the refund" when the sofa is back in the fulfillment. HOW CAN YOU TRY REDELIVERING THE SAME SOFA WHEN YOU'VE CONCLUDED THAT IT CAN'T FIT? Maybe to charge the customers for delivery fees? Maybe! While leaving the store, we were told that the store associate would call us when the refund is processed the next day. Guess what? No one called and the refund has still not been processed. Keeps getting worse -- The delivery guys are attempting a 3RD DELIVERY !!! HOW and WHY? Huge gap between Ashley's home store, customer service and 3P Delivery Partners. Every step of the post-purchase process has been a pain!!! Currently on a 40 min call to simply "talk" to someone in the Colma store. Unbelievable. PS: Its been more than 20 days since we're stuck in this limbo

Vivian was the absolute best.

Really bad customer service.They call you amigo if your appreance is work dress and little dirty.they run after you until they find you are just looking today.and after that they dont care.

Do NOT shop here. Short story: we’ve spent over $1,000 on furniture here and both pieces are a disaster. One piece broke the first month of having it and it took them over a year to finally replace it (I had to fight them the whole process. Finally they said they would deliver it and canceled the delivery four times before finally delivering it). They lie about their protection plan through GBS (ProtectAll). They will not fix anything. I’ve submitted many claims through them for scratches, damages, etc. and every time GBS denies the request for some BS reason. Ashley Homestore has made me not just an unhappy customer, but a furious customer. For the rest of my life, I’ll never shop at any Ashley again. I wouldn’t go back if they offered me the whole store for free.

Bought an item two months ago and parts of the item were missing on delivery close to two months ago. Delivery continues to be pushed back and the corporate customer service is ineffective, slow, and does not seem interested in resolving my issue. I would avoid any location of this company like the plague, as they do not care about consumers.

Quick to make a sale, but won’t help you to get your refund when the item you bought is not in stock. We where even will to choose a different TV stand then one we picked. horrible customer service. Shame on the company for allowing this managers to operate in this manner and the employees for not putting there customer first.

This store is the worst! Do not order from them. They rescheduled my delivery twice and did not inform me. I waited at home and no one came and when I called to ask why they said they rescheduled it without contacting me. They couldn’t give me any updates on where the delivery was (literally provided zero tracking information, insights into why it was delayed, and couldn’t tell me if the next arbitrary date they set for redelivery would be met). Customer service from the store was very poor and it was obvious that the people on the phone from the store didn’t want to talk to me and could care less about my delivery. I canceled and went with Amazon since they have the same stock of items from Ashley furniture at a cheaper price with good tracking information and customer service.

(Translated by Google) Plus. Ho. Less. No by discounts on my purchase 🤔 (Original) Mas. Ho. Menos. No by descuentos en mi compra 🤔

My wife and I made a huge purchase almost everything was great until we received the recliner that does not match the living room set (obviously the wrong one).We came in the same day it was delivered and we were told it would be fixed. 2 weeks later no response. I came in to the store today and spoke with Ken. Ken said there was nothing they could do after I told him we don’t want that recliner nor the original one from the living set. He said it was the one we chose when I clearly remember saying we would wait for the recliner to be in stock and be delivered when Available. We don’t want this one nor do we want to pay the difference for the original one, we don’t want either one. This was their mistake and they don’t want to fix this. I will never buy here again.

I went in this afternoon looking for a coffee table for my condo. The manager and the lady at the front desk are so judgmental. DO NOT SHOTP AT THIS ELITIST SHOP. Take your money to Crate & Barrel or West Elm. At least people at those stores are more welcoming than the people at this location.

Customer Service is garbage when you have problems. They will make a sale but once and done you will get no help. They will hand over a phone number for you to call. They cant problem solved in the store. TRUST ME...

Bought furniture, computer went down. My payment went through but the transaction didn't. Instead of refunding me, they charged my card of everything I had left on my card, without telling me. So my card had a zero balance when I left there.

The furniture is beautiful! The sales representative was very helpful and professional. While I could not provide my credit card information over the phone, it was not a real inconvenience to go to the store to finish the transaction.

I bought a Queen Bed Frame + Mattress + Foundation + Mattress Protector in April, and paid more than $3000 for the set. They delivered a Queen frame, Full size Foundation and California King Protector. When I contacted them, they were rude, disorganized and unhelpful. Eventually I received the correct Foundation, but they forgot to send the correct Mattress Protector. It is now June 1st, and I still to this day have not received the right Mattress Protector. When I call, they deliberately keep me on hold and don't answer my call. When I go into the store in person, Ken the Store Manager hides in the back and avoids me, and pretends he is "busy with other customers". All of the staff treat me like I'm a difficult customer, when I just want to make sure I get the item I paid for. Every time I speak to them, Ken the store manager estimates a different day that the Mattress protector will be delivered, and nothing gets delivered - this has happened 4 times now. I will never buy something from this Ashley Furniture store again, they will do or say whatever they can to get your money and then they will treat you like dirt, and if they screw up your order they will not help you. The staff who work here think that they are good people, but they are simply taking advantage of you.

We were lucky enough to work with Chantel again. She helped us with our bedroom set about a year ago and today she helped us with a new couch! Great customer service and she helped us be on time to my sons Open House!

Michael Peterson at the Ashley store in Colma gave me spectacular customer service on May 15. He was attentive, polite, well dressed, and he was methodical. I received some of the best customer care that I've ever had in my entire. I also spoke to another customer service associate and they were polite and professional as well. My furniture arrived on time and the delivery men were efficient and they did everything that was promised in the paperwork. 1. Shop at the Ashley store in Colma. 2. Ask for Michael P. as your sales representative because he is genuine, authentic and he goes the extra mile for his customers. Thank you!

Fanny was the best! Very knowledgeable and accommodating! Thank you for your help Fanny!

Horrible customer service, I was promised my couch would be delivered and then got pushed back an entire month. I call the managers and they never return my calls

Okay so where do I start I purchased a recliner and sofa loveseat in the beginning of April so it's only been roughly 30 days not having it for only 9 days the lever on my sofa broke so it took them 2 weeks to come out then the technician told me they had to order a part so then it took them another week and a half to have someone come out to put the part in but come to find out when they came last Friday to fix it they didn't need the part the first technician ordered then what do you know today I'm sitting on my sofa and the lever does not work again it's only been 4 days since the technician came out to fix it and I've only had this sofa for a month. I will never purchase anything from this company again and I will be paying off my bill and closing my account. I don't recommend anybody buying anything from this company they're not even worthy of the one star that I'm giving them but it's the only way I can post a review. Okay I told you I'd be back it's only been 9 days maybe 10 since I got my couch fixed and now the other side will not close it opens but it will not close I do not recommend this company for anybody to furnish in their house the quality of products suck I will be asking for full refund on my couches cuz I don't have the time to call and wait for repairman every week to come and fix the next problem

The Sales Associates that I encountered; Andres, Rose and Moussa (the Manager) were all welcoming, knowledgeable, helpful and kind-hearted people. Upon my return to the store, Andres was unavailable due to a personal issue and Rose stepped in to close the deal. I hit a couple of roadblocks with pieces that were not available for a couple of weeks, so Rose made some suggestions to fill in the gaps. All in all, collectively, all of these great people, with their knowledge & expertise, created a seamless furniture shopping experience. I appreciate them all.

Worst service ever !! I have been buying Ashley’s products for a few years now across different states, and I have to say the recent service for a couch purchased from this store is a testament to Ashley’s degrading customer service ! They take good care of you until an item is purchased but when they delivered a defective item and I immediately raised a ticket with their help portal (which is a complete waste of time) I have received no help !! They sent a technician a month after I raised a concern and the technician agreed there was an issue with Couch and claimed someone from Ashley will contact me regarding next steps ! But of course no one did and when I contacted them they claim the technician “forgot” to put in notes and that they have to send another technician whose earliest availability is 7 weeks later ! It’s a joke and I highly recommend you shop for furniture elsewhere or at the least another Ashley store !

I had such a great experience shopping at Colma Ashley. After going to many furniture store without any lock, we went to Ashley and were shocked with all the choices that we had. First of all, there were so many experience sales people there to help the Customers. We went there not knowing if we could find the furnitures we were looking for and we were surprised seeing all the variations of furnitures. We ended up buying all the items we were looking for which were a memory foam bed, a sofa, a dining table and a coffee table. The young sales person Andreas was so nice and knowledgeable about all the items that we ended up buying all we needed. The manager Ken was even nicer by giving us a very nice discount and made us very happy.

Me and daughter went to look for a dresser for her room on 4/13/2022. Evelyn was the sales person that helped us at Colma, Ca location, she was very pushy for the sale. After looking for a good 15 minutes we found something my daughter liked. The total came out to $800 plus, shipping was $129. I requested curbside drop off for free delivery manager was very very rude and would not allow the free curbside drop off and also would not honor 10% discount with the code I had. Evelyn and the manager looked money/commission hungry. I decided not to proceed with the transaction. Came home and placed the order online, got free shipping and got 10% off and the order total was $494. I would never go back to the store at Colma. They are rude, unprofessional and money hungry. The manager should get fired for being rude and unprofessional.

I went to the store because I wanted to buy an office desk, and I saw one that I liked it. The seller seems like they don't care if they sell or not.

I was in the market for a couch and was scouring the internet and various stores in the area for the perfect one. I didn't want to buy one offline because I wasn't able to sit on it before. I found the perfect couch at Ashely homestore called "The Tilney". It is a fairly large modular couch. Super comfortable and spacious. David T. was my associate and his manger Ken worked with me to help me find and purchase my dream couch. It was a seamless process. I was able to set my delivery time and it came as expected. I couldn't be happier or recommend them more!

Good service

if you buy some furnitures here it will be delivery too long time. Over 6 months to get your furnitures.

We were greeted warmly by Ken and Andres. They are super helpful to guide us through the purchase. We were able to use the $100 gift coupon we got in our mail - honest business!

Service was good. However, look for furniture pieces on line then go to showroom. We went to showroom with on line prices + 10٪ off and even though the showroom prices were higher, they gave us the on line price and the 10% off. They will always match the lower prices.

Great customer service!

I am very happy with the very comfortable sofa sleeper and very satisfied with my purchase at Ashley homestore

David, our salesman, was extremely helpful. We were buying a new mattress, and David answered all of our questions. He was also very patient and gave gave us all the time we needed to make our selection.

Unless you pick up your furniture from the store or get it delivered immediately, do NOT wait for an item to come in and get delivered. We ordered a desk and chair in October and were told end of February. NO communication on the extension of the chair. I understand COVID delays. But the desk was in stock and they would not deliver. When I canceled the chair they told me to call back in a few days and see ab out when they could deliver the desk. After almost another month I will finally get my desk...

First the couch we bought is amazing which is why the two stars. Secondly, my couch while it did arrive on time it came with two defects on one of the wedges. When I called Ashley's customer service was able to get a date for two weeks out. However, never received any messages or updates and thus apparently was skipped and now have to wait another two weeks for service. Finally, when purchasing the couch the agent was not very knowledgeable or forthcoming. Then when checking out was asked the same question serval times, after giving an answer.

This was the first time entering the Ashley store. I was pleasantly surprised. I was welcomed by Chantell, very personable and welcoming. Ashley store has a wide variety of furniture ie sofas, desks, bedroom sets, bookcases tables, chairs. Since I was browsing with no pressure, I was happy to see a variety of beautiful wall art. I bought a set of four framed botanical pictures. Perfect! Just what I was looking for! I woould return if any furniture is needed in the future.

READ IT ALL BELOW!! THERE ARE NO RETURN AND REFUND IN ANY SITUATION INCLUDING BROKEN ITEMS!!! This complain is for the sales manager (a Latino guy), general manager (an Africian American guy) and the sale representative David (an Asian guy) at Ashley Furniture at Colma store. Story is this: My Order was place on 11/13/21 in store. They said the items are in back order. Ok, fine. Two and a half months later. I received my two table lamps on 1/30/22. They were dropped off at my front door from a warehouse by three delivery guys without wearing masks. I refused them to come inside my house. Same night I opened the boxes and found out both lights are damaged. Called customer service on 1/31/22. Got a case# on the phone. They said someone will contact me in 48 hours for scheduling a pickup for my broken lamp return but never received an email or call back. 5 days later 2/4/22 I called again and now they told me to bring them to the store and I can get the refund from the store. I was told by the rep on the phone that my request of return still good because I reported it to them within 72 hours per purchase agreement. I brought the broken lights into the store. The sales and the general manager refused to give me a refund because they said they sent me a replacement which I never agreed with and I passed the 72 hours window. I filed a complain with their district manager and hopefully I will get a respond to get my refund back. Now you see that the ppl in the store will make up lots of b.s. excuses to void your return and refund. The salesperson named David who was acted very nice at the first begin when I walked in and purchase my furniture back in November 2021. Today he ignored me totally throughout the whole time I was in the store even though he was just walk around. He realized that I came back today for return stuff because I was holding two boxes with me. He saw me and walk passed by me but never offer to help me for the refund process. Not even saying a "hi". Now you can tell he just care about the sales. His friendliness was all acted. He didn't care about the customers after the sales are done. Tried to avoid eyes contact with me. My tips to you are: 1. Shop and purchase at other furniture stores and use Ashley as a place just to have a feel of the furniture only. 2. If you have to buy it from Ashley, BUY IT ONLINE ONLY. You will never be able to get your refund no matter what if you purchase in store plus you get a MUCH CHEAPER price online. 3. Always use credit card so that you can file a credit card dispute if they refuse to give you a refund. 4. Chose the "purchase and sales" option on the phone if you want to reach someone in store right away. You will be on hold on the phone forever with no one pick up the phone because they just care about the sales phone calls. 5. Fully trust the bad reviews about Ashley Furniture in Colma because they are all REAL. Conclusion: This little $224.98 plus taxes lamps totally ruined the business reputation and I think this money real worth it to teach me a lesson about how a shady and scamming sales store looks like in real life. I really hope the team in Ashley Furniture in Colma will be able to see this. Oh well, they will not feel shame anyway.

Wide selection and helpful staff!

Good furniture and home decor products. High quality products.

On my visit in the store , early December I purchased a wall decoration, which I could have easy carried out of the store, but was told it had to be delivered, I had to sign a lots of receipts, why since I was just purchasing a item that was already in the store, I was told I would have the item within a week, I waited two weeks, tried calling the Colma store, waiting on the line for over thirty minutes, from a remote areas, just to be told it would take another 10 days for me to receive my item and that it was in transit. Its only took me 5 minutes to return to store to find out my items were still on the wall, after explaining my situation to customer service, they could not understand why. So I had to repurchase the item and request a refund for the one I was waiting for, this time I was able to take it with me. It was easier and faster to order online then to purchase in the store. What a nightmare?

Terrible Customer Service as far as follow up and follow through! No delivery on given delivery date. Stayed home 4 times for them to end up telling I didn’t have a delivery as if I gave myself my own delivery. Items on back order can take way longer then they actually tell you. They will tell 3 weeks out at most when it’ll actually be months. Go over paperwork and make sure delivery address is correct and if you have to make any changes make sure EVERY TIME you speak to them! Somehow my delivery address was changed throughout the process. I got partial of my order which they won’t tell you they can do ( they’ll just keep pushing your whole delivery out until they have EVERYTHING in your order. I at least wanted my daughters bed and dresser after waiting since September…. The chest and nightstand can wait, I may actually cancel the rest because dealing with them is a headache! I feel like I need to be compensated at this point having to chase my order around smh. I did get a store credit but it honestly has been a total unpleasant experience. && everyone is so non chalant! Probably about 2/10 representatives REALLY care and 1 is just telling you anything in a sweet voice. They just want to make the sale! Wish I stayed at Ashley’s in Emeryville which is where I went initially! Never Again 👎

Very friendly and helpful.

I was waiting for my bed for a week and when I arrived the bed is with defects and they left me without a bed again!

Tashara was so helpful! We bought a sectional sofa, table and mattress and will be back again. If you go, ask for Tashara!

Worst place to shop furniture. Terrible experience and false commitment.

Expensive, they are more caring about getting customers than actually helping. The insurance is a lie they always say its not cover. I bought a sofa that cost me 1400 3 months ago and the spring it’s already making noise like an old bed. The sellers will not explain to you what is made of etc.

Went to buy chair. Had on web site. Lady gave me for the same price even though it was more expensive. Very nicely arranged and she asked others when she needed help. Good delivery and put up.

Unfortunately, our experience was awful. We made purchased of multiple items and was told that the expected delivery date within 6 weeks. The sale person Everlyn S. told us that she would try to call the warehouse and see if they could deliver the items to us sooner. 6 conversations with Customer Support later (both online and with the store's representatives), we were told that one of the items wont be delivered for another 3-4 months. We tried to reach out to Everlyn, no response. We tried to request for a partial deliver but couldn't get a straight answer. The delivery date kept changing every time we called. No email communication for any of these changes. It was very unprofessional and irresponsible.

Not to friendly if you look a certain way.......

Andres was a pleasure to work with. He assisted my husband and I in purchasing a dining table we had our eyes on for a while. He was patient and kind and provided excellent customer service and walked us through the payment with ease. We are really happy with our purchase, it’s a beautiful table made of solid wood and the quality is up to par as what you’d see at such places like West Elm but at a much more reasonable price! Thanks Andres for helping us out with our purchase!

Chantell Ramsey was the salesperson that really stood out when I entered the store, so when it came down to making my decision I went looking for her. She was providing a group of people with all the answers to their several questions when I found her and it didn't feel as though she was chasing a sale, just simply helping people and I was happy to wait my turn. When we went over the numbers of my bill I declined the 5 year protection plan because I always think that added protection is a waste of money, but when she broke it down to me in an honest way, I got the insurance and now I feel like I'll be able to enjoy my couch even more without the fear of ruining it and having to buy a new one. Thank you Ashley Furniture and thank you Chantell

Rose, whom I was working with was very kind, showing us great costumer service and knew exactly what we were looking for. We had a good time there, learning the different brands and details of each item we observed and had the pleasure of trying it out before any final decisions were made. On top of it all we were able to have assistants of finance through Acima. Overall our experience there was great and hope to shop there soon.

It was my first time shopping at Ashley HomeStore and it was a great experience. Black Friday the staff were extremely welcoming and our salesperson Vivian was the best. She was warm, kind, knowledgeable about the furniture that we wanted to purchase and she made the whole sales transaction extremely easy for us. On top of that she explain the discount we were getting and explained about the product that we were purchasing. The manager was extremely nice as well we did not catch his name but they all made this whole purchasing experience such a great and positive experience I would go back and purchase things at this Ashley's home store.

Great service at showroom. Had issues with mattress and electric baseboard, manager and the young lady who helped us, helped us to make it right. And they did and customer service helped too. It took an extra week, but we are now sleeping good

friendly service, great slection!

I went to Ashley Furniture in Colma Ca. I was assisted by the Sales person Evelyn and the Sales Manager Ken. They were both knowledgeable,.., helpful and professional.

I worked Chantell and Ken for a power reclining sofa, and it was probably the best shopping experience I have had for furniture. I came with a budget and left just shy of the budget due to their willingness to help me out. Seriously, these two have amazing patience and we’re very easy to talk to. I know where I will be going for my next furniture buy!

Mark it up to mark it down. They try to make you feel like your getting a great deal. I could not make a purchase here. I wanted to avoid a high delivery fee and asked to pick up my item or have it shipped to the store. I was told their warehouse is in Stockton, so I would have to pay for delivery and no other option. I declined the purchase over the delivery fees. Ashley Homestead does have a large selection of home furnishing though.

My experience at Ashley's furniture was absolutely wonderful. Evelyn and Ken were so professional and helpful, answered all my questions. And were very attentive to my needs. Evelyn helped me with suggestions when asked never overwhelming and pushy. I would recommend them to anyone looking to buy furniture.

It was an extremely tragic experience. On August 27, the day the TV cabinet arrived, we asked for a refund because the TV cabinet was damaged. They gave us a total of 11 times Pick up date. But every time they don't come under various excuses. The strangest thing is that they said they couldn't find the address. How do you find the address when you deliver the goods? You can find my home address on Google maps. We are only 750 meters from the Ashley store where we buy the goods. Buy furniture in Ashley and return it to Afghanistan. If you want to buy furniture in Ashry, please do not return, do not return, do not return.

My experience was great! Sylvia, the salesperson was very nice and attentive. I love my new sofa!

Planned to buy two bedside tables and a tv stand cause they had an awesome sale. However, we could not shop alone and an associate “Sylvia” would not leave us alone and tailed us with questions. We asked her to stop cause we wanted to shop alone and if we found anything we would look for her. Sylvia continued her pursuit while trying to sell us on anything we walked by. We felt harassed and decided to leave the store. Maybe their sales tactic is why the parking lot is also so empty even with their extended sale going on.

Seamless, We wanted couches, they showed us couches, they explained the discounted displayed, they explained the product insurance (which we bought). The sales person was very nice and the manager closed the deal as he understood what we are looking for and we trusted his pricing and his understanding in furniture. Delivery arrived timely and service was perfect, clean and respectful. We made the right move buying at the Ashley Homestore and I trust and recommend the store. Michael

We purchased a coffee table and accent chair from here earlier this week. We were helped by Sylvia who was able to answer all of our questions and provided us with an amazing customer experience! She was so helpful and I so appreciate her customer service. Thank you Sylvia!

Great customer service someone greeted us at the door pointed us in the direction we need to go and answered all of our questions

David T., is awesome! Right when I walked in he greeted me and provide great customer service which is so refreshing! The manager, David A., was also very helpful with my purchase. Great customer service still exist! I definitely recommend coming here and asking for David T.!

Terrible customer service. So much back and forth. David the GM along with Ken acted as if customer is all in the wrong. Delivery left a mess in front of my house. No shoe coverings. No mask. Even when asked upon. Ashley GM states it’s not required and delivery isn’t made by Ashley employees. Top that off while in store to talk about my services seems like I’m not the only person to complain. Never again dealing with this location and possibly Ashley furniture in general. Better off going to Living Spaces or Amazon.

Looking for loveseat sleeper.we have a nice one. Price was not to bad. Thanks

Chantell was so helpful and friendly! If you’re furniture shopping at the Colma location, ask for her

When we walked in the store we were greeted by Vivian. Wonderful person that made us feel so welcome. The manager was great as well. They did not pressure us to buy anything. We found what we wanted. Overall our experience couldn't be any better.

We had a great shopping experience ...our sales person , Michael, was helpful, patient, listened carefully to us and helped us find just what we needed. We happended upon their 50% off sale and were able to purchase our furniture for a truly amazing price. I highly recommend this store and our sales person, Michael, was a delight.

I wish I could give less than 1 stars. Please avoid this Ashley at all cost. I repeat Please avoid this Ashley at all cost.

My wife and I had such a poor experience with Ashley Furniture. We purchase 4 beds, a sofa, a loveseat and an ottoman. We were told the delivery would come in 6 weeks. We received the beds, the delivery team - was not wearing masks in my house - forgot a bed, I was on the phone for an hour before I was able to get the fourth When they did this so poorly we thought to check on the sofas... the status had changed to pick up to the warehouse.  So we called again... instead of 6 weeks, the order would take 26 weeks... YES, next year...  AND THEY DID NOT EVEN CALL TO TELL US THIS. So we went back to the store in Colma and it was a big waste of time. I can't recommend Ashely Furniture and the terrible service we experienced.

This place is a JOKE! the only reason ill give it a couple stars is because Silvia the lady who is a saes person, shes a friendly warm soul who helped me there. but the manager David is something else, we went to buy a matress and a bedroom set with 4 pcs, when we decided to go and checkout he offers me a matress cover saying that it wil cover my matress from damages and he also said that if i dont have it the waranty was not gona cover anything, i said no thank you, i dont need it, he said why? and i said because i dont want it, he said you're gonna regret about this, and i said no thank you again, then everything happens, he starts to make excuses for me about the stuff, he said that the billing address on my card has to match with my delivery address, then he charges me $400+ ridiculos fee for delivery and tax when at the beginning he told me was gonna be free or maybe $50 bucks, OKAY? at the beginning i asked if i can use my husbands ashley credit card to buy anything he said of course, then he said my husband needs to be there, at the end i didn't but anything from there and i run to the emeryville store to spend $2200 dollars in cash ☺️ listen, im a pretty easy customer, but dont lie to me to make me buy something that i dont want, if they would tell me, hey you know your husband needs to be here to buy or something reasonable i would be like you know ill pay cash, but this guy i dont understand hows he been there for a long time if he has HORRIBLE reviews on yelp. i think saes persons needs to respect what you want or what dyou dont want. my sister ordered a set of living room furniture a month ago, she's still waiting for the missing pieces as a rug and another thigs. JUST DONT GO THERE AND GO TO THE EMERYVILLE STORE INSTEAD, THEY ARE MORE FRIENDLY AND MORE PATIENT AND MORE RESPECTFUL

These MFers are unbelievable! We paid to have this delivered and assembled. It's been over a month, 5 separate assemblers, we've had to take time off of work to meet them, and this is its current state. We asked for a refund and for them to take it back as it isn't assembled yet and my nephew is sleeping on the mattress on the ground and can't use his room yet. They offered to pick it up and give a $200 refund for this bed around $1,500. They have one more attempt booked. Attempt 6. If it isn't right, we'll be contacting 7 on your side and other consumer advocates. I think we've been more than patient enough.

Sergio was very helpful, I was able to purchase a chair and bench for my living room. Everyone was very helpful. Sales are great right now. I may go back tomorrow and look for a small table. Thanks everyone. Marion

David and Rose were very helpful when I purchased my dinning set, they were throughout and made my shopping experience very special. Thanks guys!

LOTS of nice items!! We bought a bedroom set, 6 chairs for our table, 2 recliners and a small table. We felt like we got good deals!! Friendly helpful staff too!!!

Wow, in my whole entire life I have never had any such a BAD experience with furniture company except for Ashley. We bought a bed set the it was not cheap, 3 days after it broke. And this HORRIBLE company had been lying to us for 4 consecutive months telling that they will come to fix it then canceled. A month ago, they SCHEDULED to get it fixed it today again, and again they CANCELED

Great

Overall good experience! I think I spent more time waiting to finalize the deal and make payment more than I preferred. It could be a one-time experience though.

Very simple easy!! No pressure David was knowledgeable and helpful!!

Sylvia was very knowledgeable and helped us find the perfect couch for us. The had a great selection and price points for every budget.

when the young man who received us arrived at the store he was very kind and the best thing was that he spoke Spanish and he assisted us very well in what we were looking for and that’s why we bought it.

Good costumer service

I purchased a couch on 7/13/2021,Shirin was great he helped me with the purchase. My delivery date was set for 07/21/2001. He informed me if a earlier date opens a email will be sent to you. The following day I recieved a email stating a earlier date was open and if I would like it to reply, so I did. After that I recieved a email confirmation for Saturday 07/17/21. On saturday I called Ashley's in colma and the lady i spoke to confirmed the delivery was on schedule and would arrive between 3 and 7pm. Needless to say it never arrived,no email and not even a phone call. I went to Ashley's the follow day to see what happened. The original salesperson that helped me was not there so I asked to speak to the manager. He asked me what was the issue so I let him know my order was a no show, he asked to see my receipt he looked at it and said your delivery is on tuesday 7/21/21 it says so on you receipt and on our records. So I replied by saying I recieved 2 email confirming a earlier date witch was yesterday. (David abelson) was the managers name then replied by saying to me (sir your lying to me,stop lying to me and making up.false dates so you can cancel the order, so stop insulting me) He continued to call me a liar and insult me in front of his coworkers and customers. I truly hope someone in corporate reads this because this is how a manger in one of your locations is conducting business. Shame on you David Abelson. If you look on yelp reviews for Ashley's in colma 280 metro center, I posted a email showing the delivery date of 7/17/21 that he would have seen if just would have taken the time to ask instead of insulting me.

Adrian was awesome! We were in and out of the store in under an hour with our set delivery date of our new couch.

Extremely unresponsive customer service and delivery service - not worth the hassle given the other options available

Well its great but expensive but great service. I brought couches . Very clean just make sure of all your paperwork. They don't take your old stuff.

This company is extremely unresponsive to shipping of defective product. My purchase was of a power lift chair bought in december 2019. The chair gives electric shocks to all who sit in the chair from static electricity. The material of which the chair is made is the source of the electric shocks. I first complained to Ashley after delivery in early 2020. I was deferred due to the pandemic. I called again months later and was referred to the 'protection plan' I had purchased with the chair. That was a referral to another company (Protect All). That, their 'best protection plan' does not handle manufacturer defects. Back to Ashley furniture. I have called them many times, long holds and very frustrating. They say they will look into it and get back to me. Nothing has happened in 18 months and the chair has never been used due to its electrocutions. Very poor company for customer treatment. Dont use this company!.

The store was clean, staff polite and knowledgeable. They had the style we wanted, at a reasonable price. Thank you

I bought a dinning room table and chairs on Memorial Day. Adrian, David, Evelyn was very helpful. They were pleasant and we had a lot of laughs. I will be back to get some lamps.

Friendly staff but we didn't find anything we want.

I would say the negative reviews are accurate and consistent in regards to the customer service. First, let's start with the store: The associates seem nice but when it comes to product knowledge or inventory they are clueless. They do seem to be pushy, especially when it comes to delivery. They wanted an additional $180 for "white glove" delivery. The manager, who apparently has to approve EVERY transaction because of the discounts, was relentless with delivery. I asked him why I would spend more for delivery when I was already spending so much for the furniture in the first place. He actually said, "Don't you want to guarantee safe delivery of your new couch? Besides, if you don't pay for the white glove service and a part is missing or delivered damaged, you'll have to drive everything back to Stockton yourself." I looked at him and asked him, "Doesn't Ashley sell quality products? Do they hire bad drivers? If I'm having to question the delivery based upon whether I spend more for delivery or not then maybe I shouldn't buy from Ashley in the first place. Total scam. Anyways, I decline the white glove service and the ridiculous add-on warranty (another scam). My delivery was set for April 22 (we went into the store on March 22...yes a month long wait because it was on back order) but were okay with it at the time. It gave us time to make arrangements for the removal of our old furniture. April 22 arrives and no phone call. We called the 800 number and they informed us that our couch was on back order and wouldn't arrive for another month! No courtesy phone call to give us a heads up or anything. They said if we had an issue with it we'd have to contact the store. Horrible customer service. I called the store and spoke with a salesperson. I explained the situation and told them I wanted to cancel my order. The salesperson tried talking me out of it and when I said my mi d was already made up, she said she couldn't cancel the order, one the manager could. Of course. She also said the manager was busy and could call us back. I told her to either get the manager on the phone now or I'm coming down to the store. After about a15 minute wait the manager finally got on. I explained to him the story (third time I had to retell the story) and told him just to cancel it. He offered me an additional $200 off. Now wait...where was that discount when he was asking me about delivery? Anything to save a transaction I guess. Scam. I told him I was insulted by the offer and to cancel my order. He said okay. As he was canceling the order he actually asked me if anything had been delivered. His exact words were, "So, are you sure nothing was delivered?" I asked him, "You're kidding me, right? You think I'd waste my time with all of this if something was delivered?" He finished up the cancellation and I received an email shortly after. He did apologize, which was fine even though I know it wasn't his fault directly or the stores....unless of course they weren't honest with me in the first place and lied about the original date of delivery (which, after reading numerous reviews here, is very possible). Looooong story short: Bad customer service + delayed/back order fiasco = Horrible experience I can't recommend Ashley Furniture in Colma after the nightmare we went through.

Very helpful and easy to navigate through all the inventory. Michael was very attentive and a pleasure to work with.

Always great service. Getting my new mattress soon. Will do a review. I bought a sofa, love seat from Ashley’s and it lasted 20+ years well made furniture. I’m finally going to part with it. The frame is still wonderful, solidly made. It’s the pillows that have gone. So I’ll be shopping soon for a living room set. I’m confident it will last long because all the kiddies have moved out lol! I Recommend this company. I’ve had the the Bonita Spring plush mattress for a few months now and “drum beat” It’s just Heavenly! I feel like I’m floating in the universe when I’m asleep. I have back pain and neck pain. I advise a ergonomic pillow. The bed 🛌 is wonderful! I have no pain while I’m sleeping. I wish I could stay in the bed forever! I love it! I advise Anyone to get it. It came flat rolled up. I didn’t think it was going to work. But an hour later I was in heaven and every night since then. Get the bed! I don’t wake up in pain. Get the mattress. I haven’t regretted it. Thanks Ashley.

It's a fraud. They have horrible furniture and they have horrible service. They don't do refunds or exchanges. When you complain they laugh in your face. They are all working for the commission and they don't care about their customers.

Great staff

I've been in two times in 2 weeks; both times I met your associate, Adrian. He is friendly and knowledgeable, along with being very helpful. This is my first purchase from Ashley and if Adrian is an example of your employees, I shall return. The selection of chair and ½s was decent and I found one I really liked that I'd been looking at online. Well done.

Very helpful staff. They gave my wife and I time to look at the furniture with out tagging along (I dislike people following me when I am looking at various goods). I feel that their products are built with top quality materials that will last for many many years.

Friendly and helpful staff. Great and enjoyable experience.

This has been the worst purchasing experience of my life. I ordered a couch, a tree and a rug on Feb 9 and was told the items would be delivered by April 3rd. Here comes April 3rd. No call. No delivery. No couch. Ok, that's fine. So I call the store. I'm told that the rug has been discontinued, the plant has been delivered and the couch would be arriving at the warehouse in two weeks, and then, "idk how long after that it will take to be delivered". First: the plant was not delivered. The representatives at the store want to argue about it, to which point I notified them that I have a ring doorbell and literally have video footage of the front door for the entire day. After that revelation, all of a sudden they find that the tree actually wasn't delivered. But now, instead of it being able to be delivered as was paid for, now I have to drive to the store to pick it up. So I finally get a delivery date of April 21st for the couch. On April 19th, a representative calls me and confirms that it would be delivered on wednesday (21st). I was told that the following day a delivery window would be established in a follow-up call. On tuesday, Ashley calls and follows up confirming the delivery window. Ok, all good. Wednesday comes around and, No call, NO DELIVERY.. When I call the store, I'm told that no one knows anything about anything it will probably be delivered the following week.. ARE YOU KIDDING ME. Literally at this point you couldn't pay me to ever work with this company again. Save yourself the time and energy. BUY SOMEWHWRE ELSE

First of all let me start off by saying that I bought a full size bedroom set for my son back in October 2020. Within the first two weeks we noticed that the bed was extremely squeaky, to the point where my son would get so irritated and would be woken up by the noise and ended up pulling his mattress off the bed and onto the floor. We have had a total of three technicians come over to the house to look to see what the problem is and they all said that the box spring was no good. They mentioned that they would be sending in a request for us to have a new one sent to us, but you are disappointment it was never taken care of and Ashley never bothered to once return our calls. It was extremely difficult to call their call center and actually get through. I was not once successful in getting through.Finally six months later we were told that we would get the boxspring delivered on April 28, but we have yet to see if they will deliver on their promise. Stay away from Ashley if you can.If I can give zero stars I would, horrible customer service.

Great costumer service! No hard selling. Great selection!

It's like you'd expect. The staff is friendly/helpful depending on who you get. They do when on commission so be prepared to get offered crazy discounts on hypothetical "standard" prices. I paid $900 for furniture after $2k in savings. I wish they were upfront about their prices but it is what it is. Be aware of the price you're willing to pay and forget about all the stories. 3 starts because they really should simplify the experience in the age of Amazon and Wayfair.

There's a sale happening til 4/26. Nice, comfortable (and comfortably priced) furniture.

Tashara was wonderful, very helpful and knowledgeable. The experience couldn't have been more pleasant.

My wife and I recently purchased a new home. We came in an were greeted by Lachmi who worked very hard to help us find exactly what we needed and at a great price.

Great customer service by Evelyn and Kent for price matching a dining set online. Look for them and they will help you out.

I came into the store knowing exactly what I wanted and the final total. the manager was trying to force other things on me I didn't want. then when I told him never mind ill take my business else where he got nice and said I'll throw in free shipping. when online said free shipping anyway ashley furniture in daly city off Colma has very bad customer service.

The sales people we talk to were knowledgeable friendly and extremely helpful. I enjoyed the fact there were no pushy sales people trying to get me to buy something that wasn't right for me. The merchandise selection was excellent and the shopping experience was very enjoyable.